Customer Reviews

The overall visit went well, however, the oven is not working again...it keeps flipping the electric switch off.

Absolutely terrible company! Bait and switched! Over the phone with Whirlpool it was confirmed I would be covered for all parts & labor for 5 years and I was within that timeline. No mention of any service fee to come out. It was explained that I would have no out of pocket. The scheduling department of Appliance Express called me to quickly get set up with repairs. They were super friendly and efficient to get me in quickly. The problems all started as soon as the rep Lou walked through the door. I could tell immediately by his body language that he was looking for a quick shift punch out and go off to lunch and didn't want to be bothered to get into this repair. He was very abrupt in his communication and asked who I had come out before him and I explained a small one man business and he started down talking them asking if they even spoke good English and all sorts of disparaging remarks instead of focusing on fixing my damn refrigerator. 20 minutes went by and he had no fix and then proceeded to tell me I'd need to pay a $149 fee first before he could go further. I said no, nothing was mentioned about a $149 service fee in fact Whirlpool confirmed I'd be covered. He said the dispatch team always tells the customer about this. Well guess what, no rep told me this. He proceeded to be combative. I started calling the office and he started to pack up. Complete jerk. As I was on the phone with the manager for Appliance Express he made zero effort to try to remedy the situation and basically told me to take a hike. The manager on the phone was also just as useless and instead of trying to make good on things she made the situation worse by saying "well we only tell customers about the fee if they ask". Are you kidding me?! First it was supposedly covered as per Whirlpool so I already felt like Appliance Express was pulling a fast one, but it was confirmed they are untrustworthy as the manager straight up said they hide that info unless someone asks. lol. That's awful. I wrapped up the call explaining they should look for an incoming Yelp review. And that was her chance to try to remedy it but instead of that she got snippy and said well will look forward to it! And I hung up. Absolutely irritating experience and waste of my time and day. Now I'm back to square one trying to find a competent repair company that is friendly and reliable. These people are not it! Steer far away unless you want to get jerked around.

Absolutely terrible company! Bait and switched! Over the phone with Whirlpool it was confirmed I would be covered for all parts & labor for 5 years and I was within that timeline. No mention of any service fee to come out. It was explained that I would have no out of pocket. The scheduling department of Appliance Express called me to quickly get set up with repairs. They were super friendly and efficient to get me in quickly. The problems all started as soon as the rep Lou walked through the door. I could tell immediately by his body language that he was looking for a quick shift punch out and go off to lunch and didn’t want to be bothered to get into this repair. He was very abrupt in his communication and asked who I had come out before him and I explained a small one man business and he started down talking them asking if they even spoke good English and all sorts of disparaging remarks instead of focusing on fixing my damn refrigerator. 20 minutes went by and he had no fix and then proceeded to tell me I’d need to pay a $149 fee first before he could go further. I said no, nothing was mentioned about a $149 service fee in fact Whirlpool confirmed I’d be covered. He said the dispatch team always tells the customer about this. Well guess what, no rep told me this. He proceeded to be combative. I started calling the office and he started to pack up. Complete jerk. As I was on the phone with the manager for Appliance Express he made zero effort to try to remedy the situation and basically told me to take a hike. The manager on the phone was also just as useless and instead of trying to make good on things she made the situation worse by saying “well we only tell customers about the fee if they ask”. Are you kidding me?! First it was supposedly covered as per Whirlpool so I already felt like Appliance Express was pulling a fast one, but it was confirmed they are untrustworthy as the manager straight up said they hide that info unless someone asks. lol. That’s awful. I wrapped up the call explaining they should look for an incoming Google review. And that was her chance to try to remedy it but instead of that she got snippy and said well will look forward to it! And I hung up. Absolutely irritating experience and waste of my time and day. Now I’m back to square one trying to find a competent repair company that is friendly and reliable. These people are not it! Steer far away unless you want to get jerked around.

Excellent service company. The techs have always been very professional and great to have work on our appliances. Highly recommended.

Quick and easy fix - thank you!!