Customer Reviews

Local Reviews
for Central Texas

Rated 5.0 out of 5 stars based on 425 customer reviews


Map of Austin, TX

Great Service





Map of Austin, TX

Mike & Sue's Reefer




Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.


Map of Georgetown, TX

Great Service




The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.


Map of Austin, TX

Excellent service




Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.


Map of Belton, TX

Great Service




Mike was great. Professional, punctual and great service.


Map of Temple, TX

Quick courteous service




I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.


Map of San Marcos, TX

Outstanding Service





Map of Leander, TX

Great job




Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.


Map of Austin, TX

Great Service




Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.


Map of Bastrop, TX

Great Service




Very professional, and fast services.


Mike




Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.


Denny




Carlos is experienced and professional and always on time


Washing machine repair




Very fast diagnosis and repair process.


Great job very informative




Great


Excellent Service





Dishwasher




The service person was very professional and knowledgeable.


Very Knowledgeable Technician




Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.


James




Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.


Outstanding customer service





Excellent




Excellent tech identified problem quickly


Cliff was outstanding!




Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!


Very good service and repairs




Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks


Brook




Great service..friendly technician


Lemak




Great service


Technician really took the time to understand the problem




Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Johnny Tan
Johnny Tan

4 out of 5 stars

posted 2 weeks ago

We've had Appliance Express come out for various jobs (so far, under warranty). The technicians are always great and super helpful. They'll answer questions about anything and everything, even if it's not what you called them out for.

They had to reschedule a couple appointments. They were always proactive about it though so you weren't left wondering. Still, a lot of clients make sure they are at home during the several-hour appointment window and I think Appliance Express could make it a priority to always make their window so clients don't have to find another block of time.

That said, they are a fantastic company! And definitely several notches above most other home contractors.

Luke Manning
Luke Manning

5 out of 5 stars

posted 2 weeks ago

Great service - would highly recommend. Gave good notice on arrival time, including an automated call when the engineer was leaving his previous customer. Swift, professional and friendly. First choice when I need and appliance repaired from now on. Bonus points for the engineer as he also took the squeak out the fridge door. Don't hesitate to call these people.

Dave Miailovich
Dave Miailovich

5 out of 5 stars

posted 3 weeks ago

Tommy was great. He arrived on time (even a little early!), got right to work and knew exactly what he was doing. He was very friendly and was able to answer my questions. This is my second experience with Appliance Express and first with Tommy. I would gladly use them again. Thank you!

ANNA SHUFORD
ANNA SHUFORD

5 out of 5 stars

posted 1 month ago

Our oven broke and Appliances Express was sent to repair it through our extended warranty company. They came out that same week and Mike Gomez was very friendly, courteous, informative and professional. He gently stored our oven's door and the oven itself in a safe secure place and swiftly found and fixed the issue. He had the oven back up and running in less than fifteen minutes (all while patiently explaining his steps, process and findings). I would definitely recommend Mike Gomez from Appliances Express for your appliance service needs.

Marcin Tyszka
Marcin Tyszka

5 out of 5 stars

posted 1 week ago

I had a pleasure to have Jerry Caldwell come out to my house and take care of my microwave. Very professional, friendly and mostly important he is ..REAL... because good customer service is about being genuine with other people. Thank you Jerry, I was happy to have you at my home.

Appliance Express
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Robert R.'s Review Robert R.
5 Stars

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

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Gigi C.'s Review Gigi C.
5 Stars

I had a Kitchen Aid/Whirlpool range that's door had broken (hinge) and I have to say I was pleasantly surprised at how easy it was to get the appointment...

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