Customer Reviews

Local Reviews
for Central Texas

Rated 5.0 out of 5 stars based on 307 customer reviews


Map of Round Rock, TX

Very Knowledgeable




Jonathan was very knowledgeable about my Whirpool appliances.


Map of Round Rock, TX

Excellent service




Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.


Map of Burnet, TX

Great service!




Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.


Map of Temple, TX

Great job Mike




We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.


Map of Lakeway, TX

Great Service!




Quality Service


Map of Leander, TX

Excellent service




Tony the technician was very polite and new what he was doing. Great service


Map of Smithville, TX

Carla




Carlos did excellent job, courteous and knowledgeable.


Map of Buda, TX

Good Service




Very pleasant young man who came to my house to do the work.Quick and efficient


Map of Temple, TX

Gladys




On time and knowledgeable


Map of Georgetown, TX

Satisfied customer




They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.


Excellent service




My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.


Very knowledgeable and customer oriented!




We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.


Great prompt service




Jonathan was very efficient and courteous.


JennAir Steam Oven




My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.


Professional Service




Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.


Great service





Prompt. Professional.




Very professional. Prompt. Would use again.


knowlegeable and efficient




We were very satisfied with the service Mike performed in getting our washer repaired. This included the advice he gave us in deciding what we needed to do to remedy the problem. He was well trained, professional and friendly. And I would definitely recommend Mike and your company to friends and neighbors.


Great service




Was on time and was very quick


Appliance Service Call




Very nice to have a technician that showed up on time and took personal interest in ensuring that we were fully satisfied with the repair and went above and beyond to ensure we were familiar with how to optimize and properly maintain our appliances.


great service





K




Mike Gomez did an outstanding job in taking care and repairing my new refrigerator.


terrific service




On time, courteous, knowledgeable----great experience.


Great service, very knowledgeable technician




Fast service, very thorough, very knowledgeable technician explained the problem very well.


Laura




On time, knowledgeable, friendly, efficient and thorough!


Appliance Express
Reviewed from Google

4.8 out of 5 stars

Murat Baykal
Murat Baykal

5 out of 5 stars

posted 6 days ago

Appliance Express was able to schedule service very quickly. Our technician, Connor, arrived within the time window promised, and was professional and courteous. He explained all aspects of his work and the repair process in detail. He was able to get the needed parts quickly, and took care of the repair the next day. Office is also very attentive with scheduling. By far our best experience with an appliance repair company in the past 25 years.

Nancy Yeary
Nancy Yeary

5 out of 5 stars

posted 2 weeks ago

Even though it took over a month to resolve the issues with our refrigerator that included multiple trips and part orders, Appliance Express office staff and technicians were all very attentive and professional to deal with. They had good communication and follow up. Very pleased. I will continue to use them whenever possible and recommend them to others.

Michael Hanson
Michael Hanson

5 out of 5 stars

posted 1 month ago

These guys are great. We were alerted that the technician was running late and then he called to let us know he was on the way, arriving exactly when he said he would. Diego made quick work of replacing our faulty ice maker and gave us some tips on how to keep our fridge functioning properly. It's such a pleasure to recommend an outfit that places customer service above everything else. I wouldn't hesitate to recommend Appliance Express to all of our Austin and Texas hill country friends. To me they represent a perfect model of how to run a company. Good job, Diego!

Diane Little
Diane Little

5 out of 5 stars

posted 1 month ago

Great Positive Experience! Highly recommend Joseph with Appliance Express. He was highly professional, knowledgeable, efficient and funny! He took care of the loose door handle on our new Kitchen Aid Fridge and while he was doing that, gave us tips on the best way to use and maintain our dishwasher, microwave, and stove. We learned all kinds of stuff we didn't know. It's evident he enjoys his job and helping customers. Glad to give a shout out to those who make our lives easier!

Mo Ratel
Mo Ratel

5 out of 5 stars

posted 3 weeks ago

Due to his prior job running long, Scott was running very late the day he was scheduled to come to my place. He was very professional and kept me updated about the changes to the schedule. When he got to my house, it was late evening. Even though I am sure he was eager to get home, he took his time and made sure everything is taken care of. He fixed my washer and it has been fine ever since. Great job.

Appliance Express
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Gigi C.'s Review Gigi C.
5 Stars

I had a Kitchen Aid/Whirlpool range that's door had broken (hinge) and I have to say I was pleasantly surprised at how easy it was to get the appointment...

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James P.'s Review James P.
5 Stars

Our Whirlpool refrigerator had started leaking water from the inside ceiling -- about a half a cup a day. Luis came out, right at 8 AM, and had it fixed in...

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Jayme B.'s Review Jayme B.
5 Stars

I scheduled a warranty appointment with Whirlpool and this is the company they use. I am usually a bit leary of warranty work, just i general. Joseph showed...

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