Customer Reviews

Local Reviews
for Central Texas

Rated 5.0 out of 5 stars based on 491 customer reviews


Map of Georgetown, TX

Great Service - highly recommend





Map of Horseshoe Bay, TX

Great Serrvice




Tommy was very courteous and very helpful.


Map of Burnet, TX

Great technicians




The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.


Map of Round Rock, TX

Awesome Experience




The technician was very thorough and gave me great tips on my new appliances.


Map of Round Rock, TX

Amazing Service and Very Professional




Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.


Map of Round Rock, TX

Butch




Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.


Map of Georgetown, TX

Experienced, knowledgable, respectful service




Clear explanation of issue and quick resolution.


Map of Hutto, TX

Protection plan service call, dishwasher




Timely notice and arrival as scheduled. Quick diagnosis and repair of problem. Technician, Tommy, was professional, courteous, and efficient.


Map of Bertram, TX

Fast and Efficient




Prompt and no wasted motion.


Map of Spicewood, TX

Great service





Great service




👍👌


Great service by Mike




Mike was very open on what to help prevent future problems and suggestions.


Helpful tech!




Tommy was great! Very helpful!


VERY KIND KNOWLEDGABLE, QUICK TO GET THE JOB DONE, ALSO VERY CUSTOMER FOCUSED




THE TECH WAS A VERY KNOWLEDGABLE KIND SERVICE TECH, VERY QUICK TO GET JOB DONE, AND CARING TO MAKE SURE WE HAD HIS INFO FOR FUTURE REFERENCE


Great service, fast, efficient, and friendly.





Great service




Great service


great experience




Tommy was very professional and was on time and knew what he was doing.


Excellent customer service





Very pleased with service and excellent technician.




Had a complicated repair. Technician worked the problem and explained everything to me. Was a pleasure to work with.


Great service




very pleasant young man


Great Service




Quick, diligent and curtious at a reasonable price.


Great service!





Precise on time fast service




Very good service rep


Great service!




Friendly, polite, knowledgeable! Figured prob out quickly and thoroughly explained needed repairs to me


Competent





Appliance Express
Reviewed from Google

4.9 out of 5 stars

David Reaves
David Reaves

5 out of 5 stars

posted 3 days ago

Dishwasher was serviced under store-brand appliance protection plan. The service was scheduled for 8:00-10:00 on a Tuesday morning. I received a 30-minute warning call and the technician arrived promptly at 8:00. Tommy listened to the description of the problem, did some quick diagnostics, then quickly replaced the problem component (the water inlet valve) from stock on his truck. He was efficient, very professional, and courteous.

This was my second visit by Appliance Express this year. The visit earlier this year was warranty repair on a refrigerator. I'm very happy with both service calls and be happy to use the company for future appliance repairs. I'm glad my appliance extended warranty company uses the Appliance Express to service their contracts.

Johnny Tan
Johnny Tan

4 out of 5 stars

posted 2 months ago

We've had Appliance Express come out for various jobs (so far, under warranty). The technicians are always great and super helpful. They'll answer questions about anything and everything, even if it's not what you called them out for.

They had to reschedule a couple appointments. They were always proactive about it though so you weren't left wondering. Still, a lot of clients make sure they are at home during the several-hour appointment window and I think Appliance Express could make it a priority to always make their window so clients don't have to find another block of time.

That said, they are a fantastic company! And definitely several notches above most other home contractors.

Melinda Miller
Melinda Miller

5 out of 5 stars

posted 3 weeks ago

Our repairman, Jerry was extremely knowledgeable and diagnosed the problem immediately! He then ordered parts and put them in when they came in - now it works perfectly! So nice to have a working refrigerator again! Would recommend AE service to all who need it!

Thanks so much,
Melinda Miller

Luke Manning
Luke Manning

5 out of 5 stars

posted 2 months ago

Great service - would highly recommend. Gave good notice on arrival time, including an automated call when the engineer was leaving his previous customer. Swift, professional and friendly. First choice when I need and appliance repaired from now on. Bonus points for the engineer as he also took the squeak out the fridge door. Don't hesitate to call these people.

Dave Miailovich
Dave Miailovich

5 out of 5 stars

posted 2 months ago

Tommy was great. He arrived on time (even a little early!), got right to work and knew exactly what he was doing. He was very friendly and was able to answer my questions. This is my second experience with Appliance Express and first with Tommy. I would gladly use them again. Thank you!

Appliance Express
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Robert R.'s Review Robert R.
5 Stars

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

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