Customer Reviews

Local Reviews
for Central Texas

Rated 4.9 out of 5 stars based on 582 customer reviews

Map of Austin, TX

Efficient and kind service !

Map of Horseshoe Bay, TX

Really nice guys did good job

Map of Killeen, TX

Amazing service

Very professional and of great service. Can defiantly tell he knows what he is doing. Went over the cause and explained what he was going to do before he started the repairs. Deserves a promotion as he is by far better than previous techs that have provided service.

Map of Austin, TX

Prompt, reliable, friendly, helpful

Map of Round Rock, TX

Great service

Map of Horseshoe Bay, TX

Excellent sservice

Map of Georgetown, TX

Very half

Very good service with great with great price. Knew the problem and the fix after inspection. Service person was friendly. Patient will all of my questions.

Map of Round Rock, TX


Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.

Map of Burnet, TX

Unfortunately, washer was DOA

Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.

Map of Spicewood, TX

Great technician!

Technician was excellent but getting the appointment was difficult. Called on a Monday morning...they cancelled twice then finally the tech came on Friday.

Great service

Chase was thorough and explained everything he did to solve my problem.

Mike provided outstanding service!

Mike provided outstanding service and thorough explanations. A+


Technician is very knowledgeable and very good with customer service. Asset to your company


Excellent service

Mike was very prodessional and took the time to explain the steps required to fix the problem with my machine. He also took the time to inspect and order another part seperate from the initial issue. Excellent service.

Thank you for quick response. Mike was professional and informative

Good service

Friendly, professional service technicians

Great service.

The Guys did a great job. They were clean,very nice,let us know when they be here. Knew what they were doing.Keep up the good work...One the most prompt we had in a while. Thanks Shirley Kleinert

Great Service

Great service....service guy found and fixed the problem

Thank you for great service

Professional and timely

The technician came in early and quickly fixed our dishwasher.

Fat service

Kevin was on time; quickly fixed the problem. He was very polite and cordial.

Washer valve replaced and now good to go.

Answered questions for us unrelated to our service call

We so appreciated his advice as we have been stumped on how to care for some of our Whirlpool appliances. His knowledge was impressive! We will use him again!

Excellent Service

I cannot say enough positive things about the great service I received on my refrigerator. They were professional, friendly and explained to me every step that was taken. All I can say is Wow! They truly knocked my socks off! I will definitely share my great experience with all of my neighbors and friends!

Appliance Express
Reviewed from Google

4.9 out of 5 stars

Amy Levy
Amy Levy

5 out of 5 stars

posted 1 month ago

I am so pleased with the service I received from Jerry today. He explained everything so clearly to me. It was the best experience I have had with an appliance service call. I would recommend Jerry and Appliance Express to anyone who needs assistance with their Maytag and Whirlpool appliances. I am very grateful for their service!

Brandy Faulk
Brandy Faulk

4 out of 5 stars

posted 1 month ago

It was frustrating, at first, that the earliest available appointment was a week out, and then it was cancelled due to the assigned tech being out ill. However, when the appointment did happen a few days later, Jonathan was fantastic. He was courteous, quick, and did a great job of explaining what the issue was and how we can help prevent future issues like it. He also gave us some great advice on how to ensure the rest of our appliances are functioning the best they can. Thanks Jonathan!

S Buhidma Caudill
S Buhidma Caudill

4 out of 5 stars

posted 6 days ago

I've had two experiences with Appliance Express in the last 2 years. IKEA used them to fulfill the warranty on my refrigerator. I'm not happy I've had to call them about a refrigerator I bought new, but that's for another review. 🙂

Here's what I like about Appliance Express:

1) they communicate well and they're easy to get a hold of (I think I've only had to wait on hold once in the multiple times I've needed to call them).

2) They're expertise - both times I've worked them, Luis has been my technician. He was able to explain things in clear ways to us.

3) Professionalism - as with most service companies, they gave me a 3 hour window of time that Luis would arrive and told me he'd call 15 minutes before arriving. Unlike other service companies (looking at you, AT&T), he arrived near the BEGINNING of that 3 hour window AND he actually DID call 15 minutes ahead of time to tell us he was on his way. He was personable and easy to talk to.

What I wish they'd do better: just one thing - be able to send Luis out with the proper parts to fix the freezer sooner. They sent him out the next day to check the freezer. He came out, diagnosed the problem, then said he'd have to order the part. He wasn't able to come out until 6 days later. Most of our food had gone bad at that point, despite trying to keep things on ice in a cooler. He told us the part that broke in our freezer is pretty regular problem for freezers. I wish the technicians would have that part with them, if it's that common of a problem.

All in all, I would use Appliance Express again, and I would recommend them to others.

D Pringle
D Pringle

5 out of 5 stars

posted 1 month ago

Tommy and Donna were my technicians, and they were very knowledgeable on the product, and super friendly. Excellent customer service! i would recommend Appliance Express. The phone people are really helpful and nice as well. Great Company

Appliance Express
Appliance Express 4.5 star rating 127 reviews
Robert R.'s Review Robert R.
5.0 star rating

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

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