Customer Reviews

Local Reviews
for Central Texas

Rated 5.0 out of 5 stars based on 797 customer reviews


Map of Round Rock, TX

GREAT SERVICE! GREAT KNOWLEDGEABLE TECHNICIAN!




Jerry was fantastic! My JennAir fridge never ran well from the moment it was newly installed and Jerry's experience and knowledge helped him clear up all of the issues that 100% due to original build and installation oversights. Jerry saved the day on this!


Map of Hutto, TX

Way better than your first guy





Map of Round Rock, TX

Bet knowledgeable




Nice guy willing to educate me on my appliance.


Map of Manchaca, TX

Luis was great!




Luis, diagnosed the problem with my refrigerator and corrected the first diagnosis another technician had advised, from another company not related to Appliance Express. Luis, ended up advising that the actual problem would be cheaper to repair and he ended up saving me hundreds.


Map of Georgetown, TX

Fantastic Expertise!




Skilled tech with thorough knowledge and the ability to convey important information. Professional and friendly!


Map of Harker Heights, TX

Great Service




Kept me well informed of appointment. Great service,very friendly


Map of Salado, TX

great service




Mike Gomez is very friendly and very informative.


Map of Pflugerville, TX

Exemplary service!




Nathaniel was professional, courteous, and got the job done in a very timely manner. Everything was better than I expected and I appreciate the quality service. It's rare.


Map of Pflugerville, TX

Experience very professional





Map of Pflugerville, TX

Fast service





Great!





Anne





Steve is very knowledgeable and respectful. Great service. Thanks Steve.





GREAT




MIKE GOMEZ showed up on time and was very professional. He got here found the problem with my washer and had it fixed very quickly. Very respectful and polite.


Great service. Very polite and knowledgable.




Mike has been here 3 times since 2015 to replace bimetal fuse in 2013 Kitchenaid dishwasher (obviously a manufacturer's defect). He is a very polite young man. He diagnosed the problem quickly, ordered the part and came back to repair two days later. He is a pleasure to deal with. My dog really likes him too.


Great service




Easiest service request I've ever done.


Great job!




Paul was very thorough and knowledgeable and efficient.


Great service




Very satisfied. Office was prompt to schedule the appointment and communicated with me to ensure they could have the correct part on hand so as to avoid a second visit. Technician was professional, friendly and seemed knowledgeable about the work that was needed.


Great service! We appreciate y'all getting to our house promptly! Mike did an awesome job!





Good professional service





Thanks Clif




Personable, kind, timely. Completed the work in the time he said he would.


great service





Great Service




Brandon was completely professional and wasted no time in fixing the washer door. He was in and out and provided five star service. Thanks


Excellent service




Very professional and knowledgeable


So helpful




Luis was very professional and helped us understand how to take good care of our new appliances


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Delia Parras
Delia Parras

5 out of 5 stars

posted 2 weeks ago

Very good at communicating prior to the service call. They asked what type of free standing ice maker we had so they could make sure to come with the proper parts. Then the service provider explained the issue and what was needed. He was very thorough and curious. Very pleased with the service and the professionalism of this company.

calming spaces
calming spaces

5 out of 5 stars

posted 2 weeks ago

I highly recommend Appliance Express. The techs were knowledgeable, professional and worked until they found the problem. I own a design and remodeling firm and quality, and attention to detail are important to me as well as respecting a client's space. I was impressed when they put shoe covers on before they entered my home. I will refer them to any of my clients that need appliance repair on the brands that they service.

Jonathan L.
Jonathan L.

4 out of 5 stars

posted 3 weeks ago

Lou S. did a great job for getting my washer fixed--I've tested it out twice after the repair and there is no more moaning sound that I had experienced before. Fortunately, Whirlpool was able to pay for the repair and parts (so shout out to them, specifically to Courtney M.) Scheduling was fairly quick as they have a dedicated team specifically for setting up appointments. They even went as far as to call me to tell me a space had opened up at an earlier date. If I ever am put in a situation when I need help with a repair (hopefully not anytime soon), they will be one of the first that I reach out to.

Travis Honey
Travis Honey

5 out of 5 stars

posted 3 weeks ago

What a great experience with this company and JD , Joe, or Joseph if ya will , was the magician behind it all! He was very informative, on time, and went above the call of duty to do everything possible to make this not so fun time a pleasantly fun experience! Joe explained everything and taught me a lot of key instructions on our new whirlpool dryer! If need be , Joe will be requested! Thank you for a great job!

Appliance Express
Appliance Express 4.5 star rating 141 reviews
Alina D.'s Review Alina D.
5.0 star rating

AE is great to work with. It's been easy to make appointments (I had to have them come out on 2 separate occasions). The technicians are courteous,...

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Jonathan L.'s Review Jonathan L.
4.0 star rating

Lou S. did a great job for getting my washer fixed--I've tested it out twice after the repair and there is no more moaning sound that I had experienced...

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Joan H.'s Review Joan H.
5.0 star rating

Jerry came out to fix our microwave and this was the best customer service I've received..he was very knowledgeable and did the job right and I will...

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