Customer Reviews

The Touch Pad and Control Board went out on our JennAir oven. We called Appliance Express, and they sent out Matthew Z. He was great; very articulate explaining what needed to be done. The necessary part was on back order, however, so we had to wait until it arrived. We asked for Matthew to be the tech to install it, and Appliance Express did so. Once AE got the part, they set up our appointment with Matthew. He is quite efficient and a pleasure to deal with. We can use our oven again -- Hooray!

Nothing but issues with this company from day one. They want to charge a $150 diagnostic fee everytime they come out. Even if it's for the same issue that wasn't resolved a couple months prior. They only warranty labor for 90 days which should show you how confident they are in their technicians to do the job right. Stay away from this company. They do what's best for them not the customer.

My old washer died-it was pronounced dead by Sterling from Appliance Express. He was very patient and helpful as I asked all the questions about buying another washer; also has some helpful tips and recommendations for me.

Paul Brock - I believe was his name. Excellent service and expertise. Thank y’all!

After the repair, you will be handed a tablet with a breakdown, labor, parts, $300. When you hit next, you will be prompted with a tip screen to add 10 or 15%. Look, I tip my servers like everyone else, but instead of working the Starbucks model into our other industries lets instead just pay our own employees. Perhaps this money might be sourced from the "labor" section of the repair.