"Arrived on site to test unit for error codes. Tested unit found several stored error codes all pertaining to electrical issues. Also valve and drain pump are not activating. Unit is receiving proper voltage, exposed control and tested valve and wax vent and found no voltage at the control. Replaced control (W11672041) and tested unit, unit engaging all components properly and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for freezing. Upon arrival inside of FC has been completely encased in ice (see attached images). Door was only able to open 6 inches. Unit would have to be thawed before being serviced. Customer will call to reschedule. No service provided, no parts installed, no fee collected.; O-emld tckt"

"Arrived on site to test unit for getting too hot. Tested unit with thermocouple, unit reached 390? initially, than in the next 15 minutes dropped down to 330? and than recovered at 350?. Unit cycled properly and the temps varied in range 330?- 375?. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no cool and no lights. Tested unit found light is not getting proper voltage. Replaced control (W11594670) as precautionary with no change. Inspected unit and found broken door switch. Will need to order switch for return visit. Ordering parts, rescheduled for 05/07.; ordrng 1 W11123941 (Door switch)"

"Arrived on site to test unit for no power. Customer stated they had a power outage and when the power came back on the oven never turned back on. Checked breaker and found it tripped. Turned breaker back on and tested unit, unit is now heating and running as designed. Advised customer to connect unit to wifi and to make sure to keep moisture off the console. No parts installed, job complete."