I reported a strange sound my new Whirlpool washer was making. Within a couple of days Jerry with Appliance Express came out and checked my washer. He found that washer was out of balance and balanced it for me. He educated me on the washer which I greatly appreciated. He didn't stop there and did further testing. He ended up having to remove a piece of metal (zipper pull) that had fallen off a jacket and lodged its way into the drain pump. He explained to me how something out of the laundry could end up getting there. I greatly appreciate the knowledge and skill Jerry provided.