Terms & Conditions
These Terms and Conditions explain the basic rules for using Appliance Express services, scheduling appliance repairs, and communicating with us. By contacting us, scheduling service, or requesting information, you agree to these terms.
Last updated: January 2025
Scheduling and Service
Service dates and arrival times are based on technician availability and location. We make every effort to arrive on time but appointment windows are estimates and may vary due to traffic, parts availability, or prior repairs. We will notify you of updates by phone, email, or text.
Warranty and Parts
Warranty coverage depends on your appliance manufacturer and model. In most cases, warranty approval requires the correct model and serial number. Replacement parts may be new, reconditioned, or manufacturer-approved alternatives depending on availability.
Pricing
Service pricing may vary depending on brand, model, parts required, and warranty coverage. Any service or diagnostic fees will be disclosed to you before or at the time of service.
Text Messaging
If you contact us or provide your phone number when scheduling, you may receive appointment confirmations, arrival notices, and similar service messages by text. You may opt out at any time by replying STOP. Standard carrier rates may apply.
Communication
We may communicate with you by phone, email, or text to schedule service, follow up on repairs, provide warranty information, or resolve billing issues. We do not send marketing text messages.
Customer Responsibilities
You agree to provide accurate contact information, appliance details, and access to the appliance during the scheduled time window. Missed appointments or lack of access may result in additional charges.
Liability
Our responsibility is limited to the repair work performed and any replacement parts installed by our technicians. We are not responsible for unrelated appliance issues, pre-existing conditions, or problems arising from misuse or improper installation.
Website Use
Any information on our website is provided for general reference. We make regular updates and do our best to keep information accurate, but we cannot guarantee it at all times.
Changes to Terms
We may update these terms periodically. The latest version will always be available on this page.
Contact
If you have questions about these terms, you can reach us at:
service@applianceexpresstx.com
512-819-0670
104 Parkview Drive, Georgetown, TX 78626
Privacy Policy
This page explains how Appliance Express collects and uses information when providing appliance repair services, communicating with customers, or scheduling appointments. This policy applies to information provided through our website, by phone, by email, and through text messaging.
Last updated: January 2025
Information we collect
We collect basic contact and service information such as your name, phone number, address, email address, and details about your appliance or repair request. This information is what we use to schedule and complete your service.
How we use information
We use the information we collect to communicate with you, schedule service, send appointment confirmations, provide technician updates, and follow up after a repair. This information is only used for appliance service and related customer support.
We don’t sell customer information and we don’t share personal details except when necessary to complete a repair, such as ordering parts or working with a manufacturer on a warranty claim.
Text messaging
If you contact us by text—or if you provide your number when scheduling—you may receive appointment reminders, arrival updates, or similar messages related to your repair. You can stop receiving texts at any time by replying STOP. Message and data rates may apply depending on your carrier.
Emails and online forms
If you submit information through our website or email us directly, we use that information only to respond or provide service.
Security
We take reasonable steps to protect customer information but, like any electronic system, absolute security cannot be guaranteed.
Children
Our services are intended for homeowners and general consumers. We do not knowingly collect information from children under 13.
Website & cookies
Our website may use basic analytics or cookies that help us understand website traffic and performance. These tools don’t collect personal information unless you choose to submit it.
Outside links
If our website links to another website, that site will have its own privacy practices. We are not responsible for content or policies on external websites.
Policy updates
We may update this policy occasionally. Any changes will be reflected on this page.
Contact
If you have questions about this policy, you can reach us at:
service@applianceexpresstx.com
512-819-0670
104 Parkview Drive, Georgetown, TX 78626