Matthew Z.

Appliance Express Rated 4.9 out of 5 stars based on 340 customer reviews

We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Matthew
Job Details: 04/23/2024
Arrived on site for unit not heating properly. Upon arrival inspected unit. Found that heating element were not properly. Secured to the cabinet. Preventing the unit from heating evenly. Secured elements properly to brackets. Tested unit and unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Hutto, TX 78634
Matthew
Job Details: 04/23/2024
"Updated model and serial number. Arrived onsite for unit lid locked. Found latch stuck and clicking. Replaced control and did not completely correct the issue. Reordering control, latch and drain pump. Office to reschedule. Used part W11626074; ordrng 1 W11670519 (Latch) and 1 W11626074 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/23/2024
Arrived on site for sealed system repair. Upon arrival couldnt make contact with customer. Notified office and office will have to reach out to reschedule and have updated contact information for Customer ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Briarcliff, TX 78669
Matthew
Job Details: 04/22/2024
Arrived on site to replaced door. Replaced door and name plate. Tested unit and now unit is functioning as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Lakeway, TX 78738
Matthew
Job Details: 04/22/2024
"Arrived onsite for unit intermittently cooling. Customer stated unit will cool then intermittent not cool. Ran checks on fans and thermistors and all passed. On arrival unit was cooling. Ordering Ui, door panel and control. Customer needs appointment Before May 2nd. Office to reschedule. ; ordrng 1 W11585971 (Panel UI)"
Austin, Texas
04/24/2024
The technicians were on time, they came with the parts needed, and got us back up and running quickly. Thank you!
Overall Experience
I don’t think I have a screen name.
Austin, Texas
04/17/2024
This is late because both my wife and I thought it had already been done. Matthew diagnosed the problem asap and went on to answer many questions about washing machines related to the specifics of retrofitting new equipment to a fifty year old house, the best manufacturers. Matthew was an excellent advocate for your company which we have come to rely upon. Our decisions about future appliances will relate directly to the ones Appliance Express services. We just got lucky this time to find factory authorized techs. for our KitchenAide.
Overall Experience
Kris
Manor, Texas
04/08/2024
Matthew was excellent. We appreciated his support and urgency repairing our oven!
Overall Experience
Faulkhome2
Austin, Texas
03/29/2024
Matthew is excellent! So professional, knowledgeable, and considerate. He asked good questions about my issue and solved the problem immediately. I highly recommend Matthew!
Overall Experience
Emily
Austin, Texas
03/29/2024
He took his time and investigated the issue- tried different things and explained each step to me - and tested before finishing - simply wonderful and thank you
Overall Experience