KitchenAid Refrigerator Not Making Ice? Here’s Why

Appliance Express
November 6, 2023
Refrigerator Repair

Your KitchenAid refrigerator is one of the most helpful appliances in your home, because it makes sure your food stays fresher for longer. Your refrigerator now also serves as a handy water and ice dispenser. However, when it stops making ice, you may feel frustrated and inconvenienced, especially in the middle of summer. 

Before you panic and spend your hard-earned money to bring in a professional refrigerator repair technician, there are some simple reasons why your fridge may not be making ice. In this post, we’ll explore some of the possible causes and troubleshooting methods to get your ice maker back up and running in no time.

The temperature setting is wrong

Sometimes, temperature control issues can cause your KitchenAid refrigerator not to make ice. If your fridge is not staying cold enough, the ice maker will not function properly. 

If it is too warm, the ice can melt and refreeze, clogging up the hoses and the ice maker with large chunks of ice. If the temperature is too cold, then your water lines may freeze, and water can’t get to the ice maker.

Ensure your fridge and freezer are set to the correct temperature. Your refrigerator should be set to a cool 35 degrees Fahrenheit, while your freezer should be at or below zero degrees Fahrenheit. You want to keep things frozen, after all. If the temperature is set correctly and the freezer is still not cold enough, it may be time to call a repair technician.

The water filter needs to be replaced

Another common issue with refrigerators is a dirty or clogged water filter. If your KitchenAid refrigerator has an in-line water filter, it’s important to replace it every six months. A dirty filter not only affects the taste and quality of your drinking water, but also may cause issues with ice production.

To replace the water filter, locate the old one (consult your manual for the location on your particular model) and twist it counterclockwise to remove it. Then, insert the new water filter and twist it clockwise until it snaps into place. Run a few cups of water through the dispenser to flush out any air, and enjoy clean, fresh-tasting water.

The water line is blocked

Another possible reason why your KitchenAid refrigerator is not making ice is that the water line may be blocked. Mineral deposits, frozen water, and other debris can build up in the waterline, blocking it from supplying enough water for the ice maker.

To fix this issue, first, disconnect the power to your fridge by unplugging it or turning off the breaker. Next, locate the waterline in the back of your fridge. If it’s not visible, check your owner’s manual for its exact location. 

Once you’ve located the waterline, turn off the water. Then, gently remove the line and clear any obstructions by running warm water through it or using a pipe cleaner to gently push out any blockages. Reconnect the line and turn the power back on to test if this has fixed the issue.

If the water line continues to get blocked, it may be time to call a professional refrigerator repair technician to find and fix the issue. They may suggest installing a filter or replacing the waterline altogether.

The water line is frozen

If your KitchenAid refrigerator’s water dispenser is not working, the issue may be a frozen water line. The water line can freeze if the freezer temperature is set too low or if there is a kink in the water line.

To fix this, first, try adjusting the freezer temperature and see if that resolves the issue. If not, then carefully inspect the water line for any bends or kinks. If you find any, gently straighten them out.

You can also try defrosting the water line by unplugging the fridge and leaving the freezer door open for a few hours. Once it is thawed, plug the fridge back in and see if the water dispenser works.

If these steps do not fix the issue, there may be a problem with the water inlet valve or dispenser switch. We recommended calling a professional refrigerator repair technician for further assistance. Or you can read on for some DIY methods.

The water inlet valve is faulty

The water inlet valve on a refrigerator supplies water to the ice maker. If this part malfunctions, then your KitchenAid refrigerator will not be able to make ice.

First, check that the valve is getting power by using a multimeter. If there is no power, then the valve may need to be replaced. If there is power, but the valve still doesn’t open, it may also need to be replaced.

To replace the refrigerator’s water inlet valve, disconnect the power and water supply to your fridge. Follow the water hoses to locate the valve, which is usually near the bottom rear of the fridge. Unscrew any connections and carefully remove the old valve. 

Install the new valve and reconnect all connections before turning on the power and water supply again. If you are unsure about replacing the water inlet valve yourself, it is best to consult a professional repair technician for assistance.

The ice bin/dispenser is clogged

If your KitchenAid refrigerator is making ice but it is not dispensing it, the issue may be a clogged ice bin or dispenser. First, check that there is no obstruction in the ice chute and clear out any debris if necessary.

Next, empty out any old or frozen ice from the bin and clean it with warm water. Make sure to dry the bin thoroughly before putting it back in the freezer.

If these steps don’t solve the issue, there may be a problem with the ice dispenser motor or solenoid. Call a professional refrigerator repair technician to locate and fix the issue.

The ice maker is damaged

If your KitchenAid refrigerator is not making ice at all, there may be an issue with the actual ice maker unit. First, check that the water supply to the fridge is turned on and that the freezer temperature is set correctly.

Next, inspect the ice maker for any visible damage or clogs. If everything looks normal, but it still doesn’t work, then the whole ice maker may need to be replaced. Since this task involves handling electrical components, you should call a professional repair technician for help.

Final thoughts

Knowing how to troubleshoot these common KitchenAid refrigerator ice maker issues can save you time and money on future repairs. Remember to always consult a professional repair technician if you are unsure about any DIY tasks, especially those involving electrical components. With the right care and attention, your KitchenAid refrigerator will continue to provide you with fresh, cold food and ice for years to come.


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