Local Reviews
for Austin, TX

Appliance Express Rated 4.8 out of 5 stars based on 2020 customer reviews

Map of Austin, TX

Honest and reliable




Review of Appliance Express

This is my second experience dealing with Appliance Express and both techs were everything I'd want in a mechanic. Fixed the issue, affordably, on time, I couldn't be happier.


Map of Austin, TX

Worked great with AHS




Review of Appliance Express

Great job working with AHS and getting the repairs done.


Map of Austin, TX

Super Service




Review of Appliance Express

Friendly, quick, neat and clean. Scottwas great>


Map of Austin, TX

KitchenAide Dish Washer Repairs




Review of Appliance Express

Leonardo Cantu did an initial visit and followed up with repairs. He was courteous and punctual, He explained the repairs and costs. He wore protective gear and exhibited social distancing. We will use him again.


Map of Austin, TX

Amazing




Review of Appliance Express


Map of Austin, TX

Fridge still broken




Review of Appliance Express

Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction


Map of Austin, TX

Fridge repair




Review of Appliance Express

Great service!


Map of Austin, TX

Sarah




Review of Appliance Express


Map of Austin, TX

Martha




Review of Appliance Express

Absolutely Awesome!!!!


Map of Austin, TX

Quick, courteous service




Review of Appliance Express


Quick smart and courteous. Scott was great.




Review of Appliance Express

Only regret is we had to wait a week to get ice maker working after previous tech disconnected it. And then denied any responsibility for the problem.


Punctual and efficient




Review of Appliance Express

Luis arrived at the beginning of the scheduled window, was courteous and efficient.


Great service




Review of Appliance Express

Knowledgeable, kind, courteous


Fridge Repair




Review of Appliance Express


Great Service




Review of Appliance Express

Arrived on time, polite and made the repair quickly


Expert Service




Review of Appliance Express

I got excellent service and eductation!


Solid Shrive but Expensive




Review of Appliance Express

Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.


Great service!




Review of Appliance Express

Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service


Unhappiness with Luis Morales...




Review of Appliance Express

Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland


Excellent setvice




Review of Appliance Express

Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.


Ghost in the machine




Review of Appliance Express


Did not fix the problem




Review of Appliance Express

Not fixed


Excellent Service




Review of Appliance Express

Wonderful experience. Thank you!


Awesome job




Review of Appliance Express

Tech did good job


Manuel castro




Review of Appliance Express


Warranty call. Technician answered all questions and show us how to avoid getting frozen items in refrigerator.




Review of Appliance Express


On time . Polite. Great service




Review of Appliance Express

He quickly solved the problem. Was Covid protected. All in all a perfect experience.


Excellent service




Review of Appliance Express

Kind and personable young man, speedy repair and took time to explain about refrigerator. Very pleased with excellent service.


Marginal. Tech was efficient in fixing cooling problem but left water and ice maker inoperable.




Review of Appliance Express

After he left, the refrigerator would no longer dispense water or make ice. These were fully functioning right before he arrived. He denied any responsibility for the defective water and ice maker.


Kitchensid built in




Review of Appliance Express

Efficient, excellent service


excellent job




Review of Appliance Express

very nice and knowledgeable


Great service & technician




Review of Appliance Express

Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!


Experience with repair of dishwasher and oven




Review of Appliance Express

While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.


Timely, friendly, fast and thorough!




Review of Appliance Express


Great service




Review of Appliance Express

On time. Very nice. Efficient.


Great Service




Review of Appliance Express


great job




Review of Appliance Express

I appreciate the courteous and quick service I got from you. After all the run around with Best Buy it was great to finally get someone who knew what they were doing and fixed the problem.


Superb service - totally recommended




Review of Appliance Express

Repairman went above and beyond to fix our refrigerator cooling issue. Appreciate the call team member who gave me more information. Would definitely recommend this company


Awesome job




Review of Appliance Express

Tech was awesome


Awesome job




Review of Appliance Express

Tech did a great job


Knowledgable and prepared




Review of Appliance Express

Technician arrived on time, diagnosed the issue and replaced the broken part. Very impressed, thank you!


great service




Review of Appliance Express


Great service- good value!




Review of Appliance Express

The technician who fixed my dish washer was pleasant and professional. A very satisfactory experience.


Great job!




Review of Appliance Express

Jacob did a great job! Very courteous and professional!


Super service!




Review of Appliance Express

Everyone at Appliance Express is super! We appreciate the entire team! And Kevin was particularly perfect with taking extra care in these Covid-19 days. We are grateful for the entire experience.


Great Service




Review of Appliance Express


Easy process, great technician




Review of Appliance Express

It was easy to schedule service, our technician was knowledgeable and kind. He had the new part on his truck no waiting to order a part- the microwave was fixed and ready to use in about 20 min after a through evaluation of potential problems.


Awesome job




Review of Appliance Express

He did a greatjob


Great job




Review of Appliance Express

He did a great job


Great service!




Review of Appliance Express

Paul was fantastic. He is knowledgeable and was very clean and professional. He quickly diagnosed, gave insight, and scheduled the return visit to repair. Only feedback is the timing to get him out here twice was over a 2 week period. Wish it was quicker, but understand high demand.


Wesley P.

Wesley P.

DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found unit power supply shorted at power block. Corrected wiring. Unit is now operating as designed. Advised customer on repair.

Near Ruffed Grouse Dr, Austin, TX 78758
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a no cool refrigerator. I found the unit at room temp in both compartments. I found the compressor overload tripping die to a defective start device. I replaced the start device and the unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Galena Dr, Austin, TX 78717
Luis M.

Luis M.

REFRIGERATOR GE PTS22SHSARSS "Arrived on site for noise compliant. Compressor running at time of visit,evaporator fan and condenser fan running,no issues with evaporator fan or condenser,power cycled unit compressor powered off no odd noise,powered unit on compressor powered on no odd noise from compressor,found void in the insulation in freezer section causing lines to cause noise inside of cabinet. Normal wear and tear which caused void in the insulation."

Near Moonmont Dr, Austin, TX 78745
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED7500VW0 Arrived onsite for no heat. Found hi limit thermostat blown. Unit is now operating as designed after replacing blown thermostat.

Near Bent Tree Rd, Austin, TX 78759
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW3090JW0 Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete

Near Barton Springs Rd, Austin, TX 78704
Kevin B.

Kevin B.

DRYER MAYTAG 110.878726 "Arrived on site and redid side vent installation due to movers pulling vent hose off. job complete"

Near Barton Creek Blvd, Austin, TX 78735
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unresponsive ui. Found ice dispenser paddle not secured to dispenser housing causing paddle to consistently be engaged,installed paddle correctly to housing tested ui control unit working as designed."

Near Guadalupe St, Austin, TX 78701
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for unit not cooling , found unit not going thru defrost. Replaced control and thermistors . All checked good on heater and evap fan . No water leaks detected at time of service. Job complete ."

Near Ronee Leah Dr, Austin, TX 78724
Wesley P.

Wesley P.

WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit clicking while in agitation. Found noise to be within range of normal operation. Calibrated and tightened rotor bolt. Unit is now operating as designed.

Near Jester Wild Dr, Austin, TX 78750
Paul R.

Paul R.

DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for a dishwasher not cleaning dishes and the soap not dissolving. I ran diagnostics and found the pump running but not pumping. The pump and motor will need to be replaced. I replaced the pump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Cut Plains Loop, Austin, TX 78726
Robert J.

Robert J.

RANGE JENN-AIR JDRP548WP02 Arrived on job for complaints of front left burner not lighting. Found switch on valve not triggering spark. Will need valve replaced. ; ordrng 1 WPW10371235 (valve-brnr)

Near Osceola Trail, Austin, TX 78738
Eman J.

Eman J.

DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher. Installed dishwasher handle, everything works as designed. ordering bracket WP8269145 for dishwasher. ; ordrng 2 WP8269145 (brckt-mtg)s"

Near McCurdy St, Austin, TX 78723
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF560SMYM05

Near Berkman Dr, Austin, TX 78723
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for ice build up. Diagnosed freezer gasket not sealing in middle section of cabinet,removed ice,remolded freezer gasket checked door seal good."

Near Pitter Pat Ln, Austin, TX 78736
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit turning off. Found f6e3 error and f6e4 error. Found suds in the unit giving the f6e3 air in the pump. Cleared suds and motor test unit and unit test good at this time.

Near Thistle Ct, Austin, TX 78733
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for right front burner not igniting. Found bad ignitor ordering new ignitor harness W11379158 office to reschedule. Unit is caulk in advised customer to cut caulking off to be able to move the unit. ; ordrng 1 W11379158 (IGNITORS )

Near Mesa Verde Dr, Austin, TX 78737
David S.

David S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining.i inspected the unit and work area I found the drain pump not coming on when called. I gained access to the drain pump and replaced new. I also replaced the control with new. I ran the unit through an automatic test cycle. The unit operated as designed. Not water leaks detected.

Near Lions Tail St, Austin, TX 78728
Leonardo C.

Leonardo C.

OVEN JENN-AIR JJW2830DP03 Arrived on site to test unit for damaged front panel. Found damage don top oven door and bottom oven door. Ordering bottom door W10798378. Office to reschedule. ; ordrng 1 W10798378 (OVEN DOOR )

Near Penick Dr, Austin, TX 78741
Wesley P.

Wesley P.

DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite and found unit spray arm had failed. Replaced unit spray arm all checks good. Unit is now operating as designed.

Near Drip Rock Ln, Austin, TX 78730
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for noise complaint. Unit cooling correctly tenant complaint of fan,called tech support normal operating noise from new fan that was recently installed File #7727974831"

Near Magdelena Dr, Austin, TX 78735
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for Evap freezing up again. And fridge not cooling. Found fan running and freezer temp at -10f was able to force defrost and found defrost heater working properly. No visible warping or gapping in liner anywhere.Removed all ice and replaced freezer thermistor. All checks good. Unit is now operating as designed.

Near Timberside Dr, Austin, TX 78727
Luis M.

Luis M.

WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site for noise compliant. Diagnosed loud vibration noise from condenser vibrating against cabinet and bottom metal liner. Adjusted condenser and bottom metal liner,powered on compressor noise no longer present."

Near Parkside Ln, Austin, TX 78745
Luis M.

Luis M.

REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no cool. Powered unit off,removed fresh food evaporator cover,faint hissing noise from cap tube area,adjusted cap tube to verify leak,cap tube broke right outside of liner,called tech support ran video chat with Leon from tech support,. SR#7727972564"

Near Scottish Woods Trail, Austin, TX 78746
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Removed cover and attempted to bypass thermostat but no operation. Checked connection at module and found it to be loose. Connected properly and icemaker started harvest. Replaced cover and harvest complete including filling.

Near Hiline Rd, Austin, TX 78734
Luis M.

Luis M.

REFRIGERATOR BOSCH B21CL80SNS/04 "Arrived on site to install parts previously diagnosed. Installed a new main control,powered unit on ran diagnostics test passed."

Near Fawn Run, Austin, TX 78735
Wesley P.

Wesley P.

WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found unit operating with cracked dispenser housing. Replaced drawer assembly and now unit is operating as designed.

Near Dringenberg Dr, Austin, TX 78729
Eman J.

Eman J.

WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not filling. Ran diagnostics and found fill valve faulty. Replaced housing, tested system. Washer filling we designed. No water leaks at time of service. Job complete."

Near Givens Ave, Austin, TX 78722
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for broken tube. Replaced tube test unit and unit test good job complete no leaks present at this time.

Near Whispering Wind Way, Austin, TX 78737
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for a refrigerator leaking water from underneath again. I found the bottom of the FC completely frozen over in a block of ice indicating the drain tube is restricted. I removed the ice and found the drain tube completely restricted. I removed the tube and cleared the restriction. I sealed the drain tube with manufacture approved silicone. Call complete.

Near Phantom Canyon Dr, Austin, TX 78726
Wesley P.

Wesley P.

DRYER WHIRLPOOL WGD6620HW0 Arrived onsite and replaced the inlet thermistor. Unit is operating as designed at time of service.

Near Tortuga Pl, Austin, TX 78731
Robert J.

Robert J.

WINE COOLER JENN-AIR JUB24FLARS00 Arrived on job for complaints of lights not working. Found light strip not working. Replace light strip now working properly.

Near Osceola Trail, Austin, TX 78738
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KSSC48QMS00 Arrived on job for complaints of leaking underneath refrigerator. Found that water Condensation underneath causing water to drip on floor. Foam insulation under freezer section breaking down from water that seeped in from drain line.

Near Bella Cima Dr, Austin, TX 78734
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KUDT03FTPA3 Arrived on site to test unit for upper rack not spraying. Test unit and found upper spray arm not going in to tube correctly. Secured spray arm in the tube test unit and unit test good job complete.

Near Camelback Dr, Austin, TX 78733
Kevin B.

Kevin B.

DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent hose from attachment to wall and found airflow has returned. Found dryer is heating properly, customer has recently had a company attempt to clean vent and they have not done it properly. Customer will need to have a vent cleaned properly, inform customer if a call back happens and vent is still blocked

Near Palace Pkwy, Austin, TX 78748
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found cabinet creaks when door is moved and when pressure is applied to door handle when door is closed. Spoke with techline and noise unrelated to a functional part is considered the same as a a cosmetic issue. Techline recommended customer contacting 7727970929

Near Abana Way, Austin, TX 78748
Kevin B.

Kevin B.

WASHER WHIRLPOOL MVWB835DW4 Arrived on site and found control panel will turn on but nothing can be selective and cycle cannot be changed away from normal. Send a short video to DW. Replaced control board and control panel and it is still doing the same thing. Spoke with tech line twice and they ultimately recommended re-ordering parts but from Plainfield only 7727972794; ordrng 1 PLAINFIELD (ONLY) and 1 W11112656 (console) and 1 W11170706 (CONTROL)

Near English Oak Dr, Austin, TX 78748
Eman J.

Eman J.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not dispensing water. Tested system found the dual valve is faulty. Replaced valve. Tested system water dispensing as normal. No water leaks at time of service. Job compete.

Near Cimaizon Dr, Austin, TX 78725
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for broken switches. Found LR and RF infinite switches and knobs broken. Ordering new knobs W11158169 office to reschedule ; ordrng 2 W11158169 (KNOBS )s

Near San Antonio St, Austin, TX 78705
Leonardo C.

Leonardo C.

COOKTOP JENN-AIR JIC4536XS Arrived on site to test unit for f47 found bad module and display and customer said left front burner not working. Ordering new hot plate WPW10396548 reschedule; ordrng 1 WPW10396548 (HOT PLATE LF )

Near Dunning Ln, Austin, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator, water is dripping from the dispenser. Disconnected waterline at bottom of freezer door and observed it for several minutes and found there is no constant water flow from valve. Reset connection at bottom of door and dispensed water several times and only one drop fell after cup was removed each time. This amount is considered normal, job complete"

Near Arcilla St, Austin, TX 78741
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site found customer is experiencing items freezing when placed on the top shelf in the center of the fridge in front of the damper. Set the fridge raider into diagnostics and found damper control is operating properly, fresh food and freezer thermistors pass test 4 and 5. Freezer temperature is currently 11° air leaving damper door is 33° with cover off, temperature on lowest shelf is 46°. Reported all findings to tech line, they recommended not placing food items directly in front of damper control, and allow for proper airflow in the refrigerator. 7727974162"

Near Tallow Tree Dr, Austin, TX 78744
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice,ran diagnostics defrost heater not powering on,ran thermistor test,diagnosed a defective evaporator thermistor. Evaporator thermistor reading 68° incased in ice,per tech support need to replace cover and customer will need to defrost unit 24hrs before visit SR#7727969174; ordrng 1 W11359774 (COVER EVAP)"

Near Hidden Hollow, Austin, TX 78731
Wesley P.

Wesley P.

DISHWASHER WHIRLPOOL WDF310PLAB3 Arrived onsite and found that small adjustment to existing strike completely corrected issue. No parts needed.

Near Amarillo Ave, Austin, TX 78729
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite for unit leaking again. Customer said she had a rug that really soaked with water. Said she would use pro wash cycle and that’s when the leaking would occur. Put unit in pro wash cycle. Saw that unit was leaking directly in the middle of the sump and motor. Rescheduled with customer. ; ordrng 1 W10902372 (pump&motor)

Near W 42nd St, Austin, TX 78756
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL CWE5800ACE Arrived on site to test unit for upper oven not working. Test unit and found bad control.

Near Silver Hill Dr, Austin, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice and cooling issue. Ice bin full,ran diagnostics s icemaker test all passed,removed deli drawer found evaporator incased in ice,diagnosed failed evaporator thermistor. U it will need a new fan motor that includes both thermistors,unit will need frosted 24hrs before return visit,customer will call into office to reschedule ordrng 1 W11087438 (FAN MOTOR)"

Near E 2nd St, Austin, TX 78702
Leonardo C.

Leonardo C.

OVEN KITCHENAID KEMS378SSS04 Arrived on site to test unit for f6e0. Lost communication between boards. Will need new main control wpw10119143 and new control ui wpw10460454 and new micro board wpw10398151

Near Scenic Bluff Dr, Austin, TX 78733
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for damaged panel. Found damaged panel, replaced panel test unit and unit test good job complete."

Near San Gabriel St, Austin, TX 78705
Kevin B.

Kevin B.

WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found drain pump is running constantly. Cleared pressure system and reset connections on control board and drain pump has stopped. Ran a diagnostic cycle and a calibration cycle and it is now operating properly. No water leaks from connections at time of service, job complete"

Near Village Cir, Austin, TX 78745
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found stuck key error, ran a diagnostic cycle and found your case has failed and wash plate is seized. Please gear case, wash plate, actuator, and cam kit and washer is now operating properly. Ran a diagnostic cycle after repair no water leaks from connections at time of service, job complete"

Near Donahue Ln, Austin, TX 78744

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.