for Austin, TX
Jordan Lane - Austin, TX
Excellent and friendly service
Shannon - Austin, TX
Ruth - Austin, TX
Great service, punctual, professional and friendly; straight to the problem and fixed
Trudy - Austin, TX
Joseph explained everything he was doing step by step. He was an awesome Tech!!
Robert - Austin, TX
Dj - Austin, TX
Joseph Cordell came and fixed my microwave very quickly. Beyond that though he was so friendly, personable and helpful explaining how some of my other appliances work. If anything were to ever happen to my appliances, appliance express will be my first phone call.
Lindsey - Austin, TX
Joseph came with the necessary parts to make the repair after my appliance broke. I was extremely happy with his work and expertise. Joseph was on time, courteous, knowledgeable, and very helpful with suggestions on maintenance. I would highly recommend him to my friends.
Mr - Austin, TX
Erin - Austin, TX
Appliance Express is wonderful! Their technicians are very professional, courteous, and extremely helpful and informative. They put on shoe covers without being asked, they are always very polite and timely, and they treat the customer and the home with respect and consideration. Clif was very thorough and efficient. I also love how pleasant and knowledgeable they are - Clif had many useful tips for me in addition to ensuring my dishwasher was working optimally. I would recommend Appliance Express hands-down, every time, for appliance repair/maintenance!
Excellent service tech
Jose - Austin, TX
Awesome from the beginning the the end. Tech has great attitude, very knowledgeable. I would recommend Joseph to a family member.
John - Austin, TX
Lindsey - Austin, TX
Excellent service. Reasonably priced.
Enrique - Austin, TX
Brenda - Austin, TX
Derek - Austin, TX
Good work done quickly
Fast, Friendly, & Professional
Dustin - Austin, TX
Cathey - Austin, TX
Best service ever!!! Tommy was super nice.
Great service. Timely arrival.
Valerie - Austin, TX
Great service. Timely arrival. Excellent communication
MrsCb - Austin, TX
M.Hendrickson-Garnett - Austin, TX
Luis was wonderful. Excellent service and a great repair job!
Rowan - Austin, TX
Awesome service. Friendly.
Very thorough, professional, knowledgeable.
Helen - Austin, TX
Would call back Appliance Express and specifically request for Nathan again, should we encounter any future issues with our appliances.
Johann - Austin, TX
Profession and personabe
Courteous, knowledgeable service technician
Rich - Austin, TX
Ryan - Austin, TX
Brandon was very helpful and excellent customer service
Amanda - Austin, TX
Knowledgeable and courteous staff
On time, Courteous and great service
Richard - Austin, TX
Russ - Austin, TX
Great service/ the repair was not complete but was finished on 3/30
Neail - Austin, TX
Christy - Austin, TX
Thanks so much to Scott for great service!
Franklin - Austin, TX
Josh - Austin, TX
very good service
Washer - Austin, TX
Such Thorough Service - would recommend to anyone
Christy - Austin, TX
Nathan did an AWESOME job. He was thorough in his investigation of what causing my dryer to squeak and clear in what needed to happen to fix it. He even went above and beyond by helping me level my washer. Highly recommend. Thanks, Nathan!
Dan - Austin, TX
Prompt, very competent service
Marcia - Austin, TX
Knowledgeable and patient in explaining the problem.
George - Austin, TX
Excellent service. Kind repair man.
Efficient and kind service !
Danny - Austin, TX
Prompt, reliable, friendly, helpful
Lisa - Austin, TX
good job very knowledgable
Joe - Austin, TX
Great job very professionsal
Enrique - Austin, TX
Mr - Austin, TX
Mr. morales was the best and most knowledgeable repairman we’ve had.
Sara - Austin, TX
Appliance Express back office experience
Walid - Austin, TX
This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.
Great service, very informative
Matt - Austin, TX
Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.
Jane - Austin, TX
Excellent customer service
Contessa - Austin, TX
Mike - Austin, TX
Quick, diligent and curtious at a reasonable price.
James - Austin, TX
Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.
Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
Kitchenaid oven KODC304EBL00. Arrived on site to replace blower for oven. Replace upper blower assembly and tested unit. Found all is functioning properly at this time.
WTW5000DW1 Arrived on site for “not starting/bouncing around” complaint. Per my previous diagnosis, removed and replaced dampers. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Arrived on site for noise complaint in freezer section, found bad evaporator fan motor. I replaced the fan motor, unit tested good.
KSSC42QMS02 kitchenaid refrigerator Arrived on site to test unit for leaking from ice maker. Fiund crack in mold of icemaker. Replaced and tested unit. Unit working properly, no leaks detected.
Whirlpool dryer replacement of timer and start switch
KUIX505ESS1 kitchenaid ice machine Arrived on site to test unit for over producing ice. Found failed bin thermistor. Replaced and tested unit. Unit working properly, no leaks detected.
WRS315SNHM00 whirlpool refrigerator Arrived on site ot test unit for not cooling well. Unit not near an outlet, trapped behind other applainces. Could not plug unit in for diagnosis. Performed over all check and found condenser fan motor not plugged in. Corrected issue and tested unit. Unit working properly. Not connected to water.
Arrived on site And found freezer door is dragging on liner, also found door cam Is off and not allowing door to close properly, took one picture. Will need to bring back door cam and cam thimble and hinge to correct issue. No water leaks from connections at time of service.
Arrived on site and inspected cooktop and found F47 code on user interface. Uninstalled cooktop and replaced both modules and UI. After programming cooktop errors have stopped, it will now power on correctly and shows as operating however there is no cookware available yet to be completely certain of operation. Job complete
Arrived on site for microwave not running a cycle, found bad interlock switch. I removed oven from wall, gained access to interlock switch, replaced interlock, unit tested good. Collected 227.31 on cc
Arrived on site for dishwasher not cleaning, found sump to be bad, I replaced sump, unit tested good. No leaks at time of service.
Arrived on site for long drain error code, found a clog in the filter of the drain pump, I cleared the filter, unit tested good. Collected 162.36 on cc
KitchenAid Oven Model KODE500ESS02. Arrived onsite for the oven with a broken glass in the upper door. I replaced the window pack that was found defective on the previous visit. I vacuumed up all of the broken glass. Call complete.
Arrived on site and found stop is missing, after replacing all function has returned to dishwasher. No water leaks from connections at time of service, job complete.
WMH32519FB1 microwave Arrived on site for “led display is blank and intermittently operable” complaint. Inspected unit and determined that control and display boards have malfunctioned. Removed and replaced control and display boards. Tested unit. Unit is performing as designed.
WMH32519FS1 microwave Arrived on site for “led display is blank and intermittently operable” complaint. Inspected unit and determined that control and display boards have malfunctioned. Removed and replaced control and display boards. Tested unit. Unit is performing as designed.
Frigidaire dishwasher FGHD2433KF1. Arrived on site to diagnose a dishwasher that is giving error codes and not starting the cycle. Tested unit and found vent assembly not operating properly causing unit not to start. Replaced vent assembly and tested unit. Found all his functioning properly at this time. No leaks were found at time of service.
Refrigerator-replaced faulty icemaker
Kitchenaid oven KEBS109BSS00. Arrived on site to diagnose and oven with broken door glass. Tested unit and found exterior glass for oven door broken. Replaced door glass and name badge on unit. Tested unit and found all is functioning properly at this time.
WRF736SDAM14 Excessive noise/vibration from freezer. Checked refrigerator evaporator motor. Normal. Condenser fan motor normal. Support and retainer grommet for freezer fan motor not seated properly. Corrected support grommet for fan motor. Normal operation after service
Kitchenaid refrigerator KBFA20ERSS01. Arrived on site to diagnose a refrigerator that is not cooling properly. Found damper motor for fresh food section worn out due to normal wear and tear. Replaced damper assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WTW7000DW0 Arrived on site for “hole in agitator and clothing is getting stuck” complaint. Inspected unit and found hole in washplate. Hot water was turned off. Hot water being off generated an F08E02 error code. Turned on hot water and removed and replaced washplate. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
WFW92HEFC0 Arrived on site for “F08E02 error code” complaint. Inspected unit and found expansion board and dispenser motor to be faulty. Removed and replaced board and motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Arrived on site for unit not heating, I found bad element, I replaced heating element unit tested good. Vent was clear at time of service.
arrived on site to inspect gas leak from front left burner on cooktop. Upon further inspection, I tested all gas connections under the unit with liquid detector and found no leaks. Customer provided a copy of a receipt from the gas company which their notes stated there is a gas leak on the front left burner. I removed the cooktop and tested all connections to the burners and valves and found no leaks. The customer was not home but his adult son was and I verified the test with him by showing him there were no leaks using the liquid detector. I spoke to the customer on the phone and he said his wife was having a difficult time getting the left burner to come on. I removed and replaced the left front burner valve and tested and it tested good. It appears that when the customer uses the unit, they are not turning the knob to ignite soon enough allowing gas to escape the burner before igniting causing what appears to be a gas leak. I showed the customers son how the unit operates so he co
Refrigerator-adjusted freezer door fixed filter head
Kitchenaid dishwasher KDTE104DSS0. Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found F7 E1 error code saved in control from previous malfunction on unit. Reset all error codes through diagnostic and tested system. Found all is fully functional at this time and heating system is working properly. As error codes should have been reset during last service visit there are no charges for homeowner at this time. All is working properly and there were no leaks found at time of service.
Refrigerator-replaced damaged fresh food door
JDB9600CWP0 Arrived on site for “rework # R11253” complaint. Per rework order, removed and replaced power cord with Kit # W11188410. Tested unit. No leaks detected, at time of service.
WFW9351YW00 whirlpool washer Valve-80.93 fl340-169.99 arrived on site to test unit for water remaining in tub after cycle and accumulating when not in use. Found error code for no fill/ long fill. Diagnosed bad water valve. Ordering for return. Sw approved 5/17
WTW4800XQ4 whirlpool washer Arrived on site to install gearcase for repair. Installed gearcase and tested unit.munit working properly at time of service. No leaks detected.
Refrigerator-replaced broken water and ice paddles
Whirlpool dishwasher WDT720PADW2. Arrived on site to diagnose a dishwasher with a door that is opening too quickly. Tested unit and found friction pads for both door springs broken causing less than normal door resistance. Replaced both friction pads and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Maytag Dryer Model MEDX655DW1. Arrived onsite for the dryer that has long dry times and is making a thumping noise. I found the dryer leaning forward not allowing the clothing to come in contact with the sensors at the rear of the drum correctly. I found the RF leveling leg not touching the floor. I adjusted the level of the dryer to correct this. I found the drum temperature averaging 154 degrees and the unit working as designed. Call complete.
Amana washer NTW4516FW1. Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found calcium in valve has caused a clog in the waterline preventing unit from getting water. Cleared all debris’s from valve but due to water main break at apartments there’s no water to the unit at this time for testing purposes. Advised customer that waterlines will need to be flushed prior to attaching hoses to the valve on the unit. Was not able to test for leaks today but washer should operate properly once water is restored.
WED9550WW1 whirlpool dryer Arrived on site to test unit for noise during operation and long dry cycles. Found dyrer duct in rear of unit restircted causing poor airflow. Instruct on having duct replaced or repaired. Squeaking noise cuaed by idler pullet seizing up. Replaced idler pulley, rollers and belt. Unit working properly. Instruct on proper venting and fire hazard.
Ice machine-replaced failed water valve
/16/18 9:22: SM there 3/16 FRI, 8:15 to 9:17, Arrived on site for unit just stopping . Unit was on warm cycle and found hot water supply valve shut off. Ran diagnostics test no error codes ran both auto and Manuel test cycles all checked normal . No water leaks detected with unit at time of service . Did point out with daughter over phone to have plumber check cold shut off valve cause there is a small drip . Job complete .; Job Cmpltd, saved tckt [SdLink\180146a.png], saved tckt [SdLink\180146b.png], snapped 1 QuickPics (via SDM)
KRMF706ESS01 refrigerator Arrived on site for “no lights working in fresh foods or freezer” complaint. Inspected unit and found led supply board to be faulty. Removed and replaced led control board. Unit is performing as designed. No leaks detected, at time of service.
Whirlpool Refrigerator Model WRB119WFBM00. Arrived onsite for the refrigerator with the crisper drawers hard to open. I replaced the shelf frame and drawers that were diagnosed as defective on the previous visit. Call complete.
WED4815EW0 whirlpool dryer Arrived on site to test unit for long dry cycles. Found duct crushed in rear of unit. Confirmed proper function of heater. Pulled dryer from wall to correct issue. Instruct on proper venting and fire hazard.
Whirlpool dryer WED5200VQ0. Arrived on site to diagnose a dryer that is not operating properly. Tested unit and found idler pulley locked up and belts worn due to locked idler. Failures are due to normal wear and tear. Replaced both the idler and the belt from parts from personal stock. Tested unit and found all is functioning properly at this time.
Refrigerator-installed updated drain tube and defrosted ice in drain
Refrigerator-replaced water filter remolded fresh food door seals
Whirlpool washer WFW9400ST00. Arrived on site to diagnose a washer that is giving error code f21. Found drain pump button catcher clogged due to normal wear and tear. Cleared all debris from pump assembly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Kitchenaid dishwasher KDPE334GPS0. Arrived on site to diagnose a Dishwasher with a broken door counterbalance. Found a counterbalance pulley cracked causing door cable and spring to come unattached from dishwasher frame. Replaced pulley and cable due to cable damage and tested unit. Found all is functioning properly at this time and no other failures were found. No leaks were found at time of service.
WRF535SMBM00 refrigerator Arrived on site for “not producing ice/light in freezer staying on” complaint. Inspected unit and found top lip of door malformed and bent down. Customer has had this problem since new. Ordering new freezer door. No leaks detected, at time of service. Office to set return schedule, due to door taking six to eight weeks to arrive.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.