Local Reviews
for Austin, TX

Rated 4.9 out of 5 stars based on 169 customer reviews

Map of Austin, TX

great service





Map of Austin, TX

Excellent and friendly service





Map of Austin, TX

Ruth




Great service, punctual, professional and friendly; straight to the problem and fixed


Map of Austin, TX

Awesome Technician




Joseph explained everything he was doing step by step. He was an awesome Tech!!


Map of Austin, TX

Above average




Satisfied


Map of Austin, TX

Great service!




Joseph Cordell came and fixed my microwave very quickly. Beyond that though he was so friendly, personable and helpful explaining how some of my other appliances work. If anything were to ever happen to my appliances, appliance express will be my first phone call.


Map of Austin, TX

Lindsey




Joseph came with the necessary parts to make the repair after my appliance broke. I was extremely happy with his work and expertise. Joseph was on time, courteous, knowledgeable, and very helpful with suggestions on maintenance. I would highly recommend him to my friends.


Map of Austin, TX

Vanesa





Map of Austin, TX

Amazing Service!




Appliance Express is wonderful! Their technicians are very professional, courteous, and extremely helpful and informative. They put on shoe covers without being asked, they are always very polite and timely, and they treat the customer and the home with respect and consideration. Clif was very thorough and efficient. I also love how pleasant and knowledgeable they are - Clif had many useful tips for me in addition to ensuring my dishwasher was working optimally. I would recommend Appliance Express hands-down, every time, for appliance repair/maintenance!


Map of Austin, TX

Excellent service tech




Awesome from the beginning the the end. Tech has great attitude, very knowledgeable. I would recommend Joseph to a family member.


Great service





Lindsey




Excellent service. Reasonably priced.


Professional &Knowledgeable





Brenda Petite





Great job




Good work done quickly


Fast, Friendly, & Professional





Cathey




Best service ever!!! Tommy was super nice.


Great service. Timely arrival.




Great service. Timely arrival. Excellent communication


Great service





Wonderful service




Luis was wonderful. Excellent service and a great repair job!


Great




Awesome service. Friendly.


Very thorough, professional, knowledgeable.




Would call back Appliance Express and specifically request for Nathan again, should we encounter any future issues with our appliances.


Johann




Profession and personabe


Courteous, knowledgeable service technician





Great job




Brandon was very helpful and excellent customer service


Excellent service




Knowledgeable and courteous staff


On time, Courteous and great service





Professional





Great service/ the repair was not complete but was finished on 3/30





Awesome service!!




Thanks so much to Scott for great service!


Awesome job




Awesome


Great service!





very good service




excellent service


Such Thorough Service - would recommend to anyone




Nathan did an AWESOME job. He was thorough in his investigation of what causing my dryer to squeak and clear in what needed to happen to fix it. He even went above and beyond by helping me level my washer. Highly recommend. Thanks, Nathan!


Great service





Prompt, very competent service




Knowledgeable and patient in explaining the problem.


Linda




Excellent service. Kind repair man.


Efficient and kind service !





Prompt, reliable, friendly, helpful





good job very knowledgable





Great job very professionsal





Villa




Mr. morales was the best and most knowledgeable repairman we’ve had.


Sara





Appliance Express back office experience




This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.


Great service, very informative




Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.


Great service




Great service


Excellent customer service





Great Service




Quick, diligent and curtious at a reasonable price.


Fantastic Service!




Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.


Friendly and efficient service




It was a pleasure having appliance express fix my stove top.


Clif L.

Clif L.

Kitchenaid oven KODC304EBL00. Arrived on site to replace blower for oven. Replace upper blower assembly and tested unit. Found all is functioning properly at this time.

Near Woodthorpe St, Austin, TX 78729
Joseph C.

Joseph C.

WTW5000DW1 Arrived on site for “not starting/bouncing around” complaint. Per my previous diagnosis, removed and replaced dampers. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.

Near Woodview Ave, Austin, TX 78756
Brandon C.

Brandon C.

Arrived on site for noise complaint in freezer section, found bad evaporator fan motor. I replaced the fan motor, unit tested good.

Near Palisades Point Ln, Austin, TX 78738
Connor M.

Connor M.

KSSC42QMS02 kitchenaid refrigerator Arrived on site to test unit for leaking from ice maker. Fiund crack in mold of icemaker. Replaced and tested unit. Unit working properly, no leaks detected.

Near Vista Ln, Austin, TX 78703
Robert J.

Robert J.

Whirlpool dryer replacement of timer and start switch

Near Manchaca Rd, Austin, TX 78745
Connor M.

Connor M.

KUIX505ESS1 kitchenaid ice machine Arrived on site to test unit for over producing ice. Found failed bin thermistor. Replaced and tested unit. Unit working properly, no leaks detected.

Near Retama St, Austin, TX 78704
Connor M.

Connor M.

WRS315SNHM00 whirlpool refrigerator Arrived on site ot test unit for not cooling well. Unit not near an outlet, trapped behind other applainces. Could not plug unit in for diagnosis. Performed over all check and found condenser fan motor not plugged in. Corrected issue and tested unit. Unit working properly. Not connected to water.

Near Retama St, Austin, TX 78704
Kevin B.

Kevin B.

Arrived on site And found freezer door is dragging on liner, also found door cam Is off and not allowing door to close properly, took one picture. Will need to bring back door cam and cam thimble and hinge to correct issue. No water leaks from connections at time of service.

Near Padina Dr, Austin, TX 78733
Robert J.

Robert J.

Near Lady Bird Ln, Austin, TX 78741
Kevin B.

Kevin B.

Arrived on site and inspected cooktop and found F47 code on user interface. Uninstalled cooktop and replaced both modules and UI. After programming cooktop errors have stopped, it will now power on correctly and shows as operating however there is no cookware available yet to be completely certain of operation. Job complete

Near TX-360 Loop, Austin, TX 78746
Brandon C.

Brandon C.

Arrived on site for microwave not running a cycle, found bad interlock switch. I removed oven from wall, gained access to interlock switch, replaced interlock, unit tested good. Collected 227.31 on cc

Near Foxfield Cove, Austin, TX 78738
Brandon C.

Brandon C.

Arrived on site for dishwasher not cleaning, found sump to be bad, I replaced sump, unit tested good. No leaks at time of service.

Near Alexandria Dr, Austin, TX 78749
Brandon C.

Brandon C.

Arrived on site for long drain error code, found a clog in the filter of the drain pump, I cleared the filter, unit tested good. Collected 162.36 on cc

Near Alexandria Dr, Austin, TX 78749
Paul R.

Paul R.

KitchenAid Oven Model KODE500ESS02. Arrived onsite for the oven with a broken glass in the upper door. I replaced the window pack that was found defective on the previous visit. I vacuumed up all of the broken glass. Call complete.

Near Rush Creek Ln, Austin, TX 78732
Paul R.

Paul R.

Near Rush Creek Ln, Austin, TX 78732
Kevin B.

Kevin B.

Arrived on site and found stop is missing, after replacing all function has returned to dishwasher. No water leaks from connections at time of service, job complete.

Near Frontage Rd, Austin, TX 78746
Joseph C.

Joseph C.

WMH32519FB1 microwave Arrived on site for “led display is blank and intermittently operable” complaint. Inspected unit and determined that control and display boards have malfunctioned. Removed and replaced control and display boards. Tested unit. Unit is performing as designed.

Near E Riverside Dr, Austin, TX 78741
Joseph C.

Joseph C.

WMH32519FS1 microwave Arrived on site for “led display is blank and intermittently operable” complaint. Inspected unit and determined that control and display boards have malfunctioned. Removed and replaced control and display boards. Tested unit. Unit is performing as designed.

Near E Riverside Dr, Austin, TX 78741
Clif L.

Clif L.

Frigidaire dishwasher FGHD2433KF1. Arrived on site to diagnose a dishwasher that is giving error codes and not starting the cycle. Tested unit and found vent assembly not operating properly causing unit not to start. Replaced vent assembly and tested unit. Found all his functioning properly at this time. No leaks were found at time of service.

Near Alegria Rd, Austin, TX 78757
Luis M.

Luis M.

Refrigerator-replaced faulty icemaker

Near Leafield Dr, Austin, TX 78749
Clif L.

Clif L.

Kitchenaid oven KEBS109BSS00. Arrived on site to diagnose and oven with broken door glass. Tested unit and found exterior glass for oven door broken. Replaced door glass and name badge on unit. Tested unit and found all is functioning properly at this time.

Near Silverhill Ln, Austin, TX 78759
Daniel  A.

Daniel A.

WRF736SDAM14 Excessive noise/vibration from freezer. Checked refrigerator evaporator motor. Normal. Condenser fan motor normal. Support and retainer grommet for freezer fan motor not seated properly. Corrected support grommet for fan motor. Normal operation after service

Near Daimler Dr, Austin, TX 78744
Clif L.

Clif L.

Kitchenaid refrigerator KBFA20ERSS01. Arrived on site to diagnose a refrigerator that is not cooling properly. Found damper motor for fresh food section worn out due to normal wear and tear. Replaced damper assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Columbine Dr, Austin, TX 78727
Joseph C.

Joseph C.

WTW7000DW0 Arrived on site for “hole in agitator and clothing is getting stuck” complaint. Inspected unit and found hole in washplate. Hot water was turned off. Hot water being off generated an F08E02 error code. Turned on hot water and removed and replaced washplate. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Dexmoor Dr, Austin, TX 78723
Joseph C.

Joseph C.

WFW92HEFC0 Arrived on site for “F08E02 error code” complaint. Inspected unit and found expansion board and dispenser motor to be faulty. Removed and replaced board and motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Creighton Ln, Austin, TX 78723
Brandon C.

Brandon C.

Arrived on site for unit not heating, I found bad element, I replaced heating element unit tested good. Vent was clear at time of service.

Near Galloway Ct, Austin, TX 78737
Lou S.

Lou S.

arrived on site to inspect gas leak from front left burner on cooktop. Upon further inspection, I tested all gas connections under the unit with liquid detector and found no leaks. Customer provided a copy of a receipt from the gas company which their notes stated there is a gas leak on the front left burner. I removed the cooktop and tested all connections to the burners and valves and found no leaks. The customer was not home but his adult son was and I verified the test with him by showing him there were no leaks using the liquid detector. I spoke to the customer on the phone and he said his wife was having a difficult time getting the left burner to come on. I removed and replaced the left front burner valve and tested and it tested good. It appears that when the customer uses the unit, they are not turning the knob to ignite soon enough allowing gas to escape the burner before igniting causing what appears to be a gas leak. I showed the customers son how the unit operates so he co

Near Medinah Greens Dr, Austin, TX 78717
Luis M.

Luis M.

Refrigerator-adjusted freezer door fixed filter head

Near Wellington Dr, Austin, TX 78737
Clif L.

Clif L.

Kitchenaid dishwasher KDTE104DSS0. Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found F7 E1 error code saved in control from previous malfunction on unit. Reset all error codes through diagnostic and tested system. Found all is fully functional at this time and heating system is working properly. As error codes should have been reset during last service visit there are no charges for homeowner at this time. All is working properly and there were no leaks found at time of service.

Near Brentwood St, Austin, TX 78757
Luis M.

Luis M.

Refrigerator-replaced damaged fresh food door

Near Sunview Rd, Austin, TX 78738
Joseph C.

Joseph C.

JDB9600CWP0 Arrived on site for “rework # R11253” complaint. Per rework order, removed and replaced power cord with Kit # W11188410. Tested unit. No leaks detected, at time of service.

Near Reliance Creek Dr, Austin, TX 78754
Connor M.

Connor M.

WFW9351YW00 whirlpool washer Valve-80.93 fl340-169.99 arrived on site to test unit for water remaining in tub after cycle and accumulating when not in use. Found error code for no fill/ long fill. Diagnosed bad water valve. Ordering for return. Sw approved 5/17

Near Wathen Ave, Austin, TX 78703
Connor M.

Connor M.

WTW4800XQ4 whirlpool washer Arrived on site to install gearcase for repair. Installed gearcase and tested unit.munit working properly at time of service. No leaks detected.

Near Matthews Dr, Austin, TX 78703
Luis M.

Luis M.

Refrigerator-replaced broken water and ice paddles

Near Woodlake Cove, Austin, TX 78733
Clif L.

Clif L.

Whirlpool dishwasher WDT720PADW2. Arrived on site to diagnose a dishwasher with a door that is opening too quickly. Tested unit and found friction pads for both door springs broken causing less than normal door resistance. Replaced both friction pads and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Jordan Ln, Austin, TX 78758
Paul R.

Paul R.

Maytag Dryer Model MEDX655DW1. Arrived onsite for the dryer that has long dry times and is making a thumping noise. I found the dryer leaning forward not allowing the clothing to come in contact with the sensors at the rear of the drum correctly. I found the RF leveling leg not touching the floor. I adjusted the level of the dryer to correct this. I found the drum temperature averaging 154 degrees and the unit working as designed. Call complete.

Near River Ridge Dr, Austin, TX 78732
Clif L.

Clif L.

Amana washer NTW4516FW1. Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found calcium in valve has caused a clog in the waterline preventing unit from getting water. Cleared all debris’s from valve but due to water main break at apartments there’s no water to the unit at this time for testing purposes. Advised customer that waterlines will need to be flushed prior to attaching hoses to the valve on the unit. Was not able to test for leaks today but washer should operate properly once water is restored.

Near Quail Blvd, Austin, TX 78758
Connor M.

Connor M.

WED9550WW1 whirlpool dryer Arrived on site to test unit for noise during operation and long dry cycles. Found dyrer duct in rear of unit restircted causing poor airflow. Instruct on having duct replaced or repaired. Squeaking noise cuaed by idler pullet seizing up. Replaced idler pulley, rollers and belt. Unit working properly. Instruct on proper venting and fire hazard.

Near Rainey St, Austin, TX 78701
Luis M.

Luis M.

Ice machine-replaced failed water valve

Near Redbud Trail, Austin, TX 78746
Carlos G.

Carlos G.

/16/18 9:22: SM there 3/16 FRI, 8:15 to 9:17, Arrived on site for unit just stopping . Unit was on warm cycle and found hot water supply valve shut off. Ran diagnostics test no error codes ran both auto and Manuel test cycles all checked normal . No water leaks detected with unit at time of service . Did point out with daughter over phone to have plumber check cold shut off valve cause there is a small drip . Job complete .; Job Cmpltd, saved tckt [SdLink\180146a.png], saved tckt [SdLink\180146b.png], snapped 1 QuickPics (via SDM)

Near Tedford St, Austin, TX 78753
Joseph C.

Joseph C.

KRMF706ESS01 refrigerator Arrived on site for “no lights working in fresh foods or freezer” complaint. Inspected unit and found led supply board to be faulty. Removed and replaced led control board. Unit is performing as designed. No leaks detected, at time of service.

Near Provencial Dr, Austin, TX 78724
Joseph C.

Joseph C.

Near Provencial Dr, Austin, TX 78724
Paul R.

Paul R.

Whirlpool Refrigerator Model WRB119WFBM00. Arrived onsite for the refrigerator with the crisper drawers hard to open. I replaced the shelf frame and drawers that were diagnosed as defective on the previous visit. Call complete.

Near TX-360 Loop, Austin, TX 78731
Connor M.

Connor M.

WED4815EW0 whirlpool dryer Arrived on site to test unit for long dry cycles. Found duct crushed in rear of unit. Confirmed proper function of heater. Pulled dryer from wall to correct issue. Instruct on proper venting and fire hazard.

Near Lady Bird Ln, Austin, TX 78741
Clif L.

Clif L.

Whirlpool dryer WED5200VQ0. Arrived on site to diagnose a dryer that is not operating properly. Tested unit and found idler pulley locked up and belts worn due to locked idler. Failures are due to normal wear and tear. Replaced both the idler and the belt from parts from personal stock. Tested unit and found all is functioning properly at this time.

Near Darwin Ln, Austin, TX 78729
Luis M.

Luis M.

Refrigerator-installed updated drain tube and defrosted ice in drain

Near Mohle Dr, Austin, TX 78703
Luis M.

Luis M.

Refrigerator-replaced water filter remolded fresh food door seals

Near Buffalo Pass, Austin, TX 78745
Clif L.

Clif L.

Whirlpool washer WFW9400ST00. Arrived on site to diagnose a washer that is giving error code f21. Found drain pump button catcher clogged due to normal wear and tear. Cleared all debris from pump assembly and tested unit. Found all is working properly at this time. No leaks were found at time of service.

Near Tavia Cove, Austin, TX 78733
Clif L.

Clif L.

Kitchenaid dishwasher KDPE334GPS0. Arrived on site to diagnose a Dishwasher with a broken door counterbalance. Found a counterbalance pulley cracked causing door cable and spring to come unattached from dishwasher frame. Replaced pulley and cable due to cable damage and tested unit. Found all is functioning properly at this time and no other failures were found. No leaks were found at time of service.

Near Ullswater Cove, Austin, TX 78750
Joseph C.

Joseph C.

WRF535SMBM00 refrigerator Arrived on site for “not producing ice/light in freezer staying on” complaint. Inspected unit and found top lip of door malformed and bent down. Customer has had this problem since new. Ordering new freezer door. No leaks detected, at time of service. Office to set return schedule, due to door taking six to eight weeks to arrive.

Near Blaine Rd, Austin, TX 78753

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express 4.5 star rating 141 reviews
Alina D.'s Review Alina D.
5.0 star rating

AE is great to work with. It's been easy to make appointments (I had to have them come out on 2 separate occasions). The technicians are courteous,...

Read Full Review
Joan H.'s Review Joan H.
5.0 star rating

Jerry came out to fix our microwave and this was the best customer service I've received..he was very knowledgeable and did the job right and I will...

Read Full Review

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Delia Parras
Delia Parras

5 out of 5 stars

posted 2 weeks ago

Very good at communicating prior to the service call. They asked what type of free standing ice maker we had so they could make sure to come with the proper parts. Then the service provider explained the issue and what was needed. He was very thorough and curious. Very pleased with the service and the professionalism of this company.