for Austin, TX
Honest and reliable
Brian - Austin, TX
This is my second experience dealing with Appliance Express and both techs were everything I'd want in a mechanic. Fixed the issue, affordably, on time, I couldn't be happier.
Worked great with AHS
Michael - Austin, TX
Great job working with AHS and getting the repairs done.
EC - Austin, TX
Friendly, quick, neat and clean. Scottwas great>
KitchenAide Dish Washer Repairs
Ken - Austin, TX
Leonardo Cantu did an initial visit and followed up with repairs. He was courteous and punctual, He explained the repairs and costs. He wore protective gear and exhibited social distancing. We will use him again.
Jose - Austin, TX
Fridge still broken
Jennifer - Austin, TX
Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction
Delores - Austin, TX
Sarah - Austin, TX
Harold - Austin, TX
Quick, courteous service
Coty - Austin, TX
Quick smart and courteous. Scott was great.
Charlene - Austin, TX
Only regret is we had to wait a week to get ice maker working after previous tech disconnected it. And then denied any responsibility for the problem.
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
Charles - Austin, TX
Knowledgeable, kind, courteous
Valerie - Austin, TX
Scott - Austin, TX
Arrived on time, polite and made the repair quickly
Bonnie - Austin, TX
I got excellent service and eductation!
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Ghost in the machine
Lauri - Austin, TX
Did not fix the problem
Alex - Austin, TX
Michael - Austin, TX
Wonderful experience. Thank you!
Billy - Austin, TX
Tech did good job
Manuel - Austin, TX
Warranty call. Technician answered all questions and show us how to avoid getting frozen items in refrigerator.
Alan - Austin, TX
On time . Polite. Great service
Barbara - Austin, TX
He quickly solved the problem. Was Covid protected. All in all a perfect experience.
Jane - Austin, TX
Kind and personable young man, speedy repair and took time to explain about refrigerator. Very pleased with excellent service.
Marginal. Tech was efficient in fixing cooling problem but left water and ice maker inoperable.
Charlene - Austin, TX
After he left, the refrigerator would no longer dispense water or make ice. These were fully functioning right before he arrived. He denied any responsibility for the defective water and ice maker.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Lin - Austin, TX
very nice and knowledgeable
Great service & technician
Martin - Austin, TX
Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!
Experience with repair of dishwasher and oven
Walter - Austin, TX
While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.
Timely, friendly, fast and thorough!
Kelsey - Austin, TX
Rafael - Austin, TX
On time. Very nice. Efficient.
David - Austin, TX
Brenda - Austin, TX
I appreciate the courteous and quick service I got from you. After all the run around with Best Buy it was great to finally get someone who knew what they were doing and fixed the problem.
Superb service - totally recommended
Diana - Austin, TX
Repairman went above and beyond to fix our refrigerator cooling issue. Appreciate the call team member who gave me more information. Would definitely recommend this company
Billy - Austin, TX
Tech was awesome
Billy - Austin, TX
Tech did a great job
Knowledgable and prepared
Michael - Austin, TX
Technician arrived on time, diagnosed the issue and replaced the broken part. Very impressed, thank you!
Martha - Austin, TX
Great service- good value!
Rena - Austin, TX
The technician who fixed my dish washer was pleasant and professional. A very satisfactory experience.
Eric - Austin, TX
Jacob did a great job! Very courteous and professional!
Dee - Austin, TX
Everyone at Appliance Express is super! We appreciate the entire team! And Kevin was particularly perfect with taking extra care in these Covid-19 days. We are grateful for the entire experience.
Prasad - Austin, TX
Easy process, great technician
Jeannette - Austin, TX
It was easy to schedule service, our technician was knowledgeable and kind. He had the new part on his truck no waiting to order a part- the microwave was fixed and ready to use in about 20 min after a through evaluation of potential problems.
Billy - Austin, TX
He did a greatjob
Billy - Austin, TX
He did a great job
Jennifer - Austin, TX
Paul was fantastic. He is knowledgeable and was very clean and professional. He quickly diagnosed, gave insight, and scheduled the return visit to repair. Only feedback is the timing to get him out here twice was over a 2 week period. Wish it was quicker, but understand high demand.
DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found unit power supply shorted at power block. Corrected wiring. Unit is now operating as designed. Advised customer on repair.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a no cool refrigerator. I found the unit at room temp in both compartments. I found the compressor overload tripping die to a defective start device. I replaced the start device and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR GE PTS22SHSARSS "Arrived on site for noise compliant. Compressor running at time of visit,evaporator fan and condenser fan running,no issues with evaporator fan or condenser,power cycled unit compressor powered off no odd noise,powered unit on compressor powered on no odd noise from compressor,found void in the insulation in freezer section causing lines to cause noise inside of cabinet. Normal wear and tear which caused void in the insulation."
DRYER WHIRLPOOL WED7500VW0 Arrived onsite for no heat. Found hi limit thermostat blown. Unit is now operating as designed after replacing blown thermostat.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
DRYER MAYTAG 110.878726 "Arrived on site and redid side vent installation due to movers pulling vent hose off. job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unresponsive ui. Found ice dispenser paddle not secured to dispenser housing causing paddle to consistently be engaged,installed paddle correctly to housing tested ui control unit working as designed."
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for unit not cooling , found unit not going thru defrost. Replaced control and thermistors . All checked good on heater and evap fan . No water leaks detected at time of service. Job complete ."
WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit clicking while in agitation. Found noise to be within range of normal operation. Calibrated and tightened rotor bolt. Unit is now operating as designed.
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for a dishwasher not cleaning dishes and the soap not dissolving. I ran diagnostics and found the pump running but not pumping. The pump and motor will need to be replaced. I replaced the pump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
RANGE JENN-AIR JDRP548WP02 Arrived on job for complaints of front left burner not lighting. Found switch on valve not triggering spark. Will need valve replaced. ; ordrng 1 WPW10371235 (valve-brnr)
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher. Installed dishwasher handle, everything works as designed. ordering bracket WP8269145 for dishwasher. ; ordrng 2 WP8269145 (brckt-mtg)s"
REFRIGERATOR WHIRLPOOL WRF560SMYM05
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for ice build up. Diagnosed freezer gasket not sealing in middle section of cabinet,removed ice,remolded freezer gasket checked door seal good."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit turning off. Found f6e3 error and f6e4 error. Found suds in the unit giving the f6e3 air in the pump. Cleared suds and motor test unit and unit test good at this time.
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for right front burner not igniting. Found bad ignitor ordering new ignitor harness W11379158 office to reschedule. Unit is caulk in advised customer to cut caulking off to be able to move the unit. ; ordrng 1 W11379158 (IGNITORS )
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining.i inspected the unit and work area I found the drain pump not coming on when called. I gained access to the drain pump and replaced new. I also replaced the control with new. I ran the unit through an automatic test cycle. The unit operated as designed. Not water leaks detected.
OVEN JENN-AIR JJW2830DP03 Arrived on site to test unit for damaged front panel. Found damage don top oven door and bottom oven door. Ordering bottom door W10798378. Office to reschedule. ; ordrng 1 W10798378 (OVEN DOOR )
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite and found unit spray arm had failed. Replaced unit spray arm all checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for noise complaint. Unit cooling correctly tenant complaint of fan,called tech support normal operating noise from new fan that was recently installed File #7727974831"
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for Evap freezing up again. And fridge not cooling. Found fan running and freezer temp at -10f was able to force defrost and found defrost heater working properly. No visible warping or gapping in liner anywhere.Removed all ice and replaced freezer thermistor. All checks good. Unit is now operating as designed.
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site for noise compliant. Diagnosed loud vibration noise from condenser vibrating against cabinet and bottom metal liner. Adjusted condenser and bottom metal liner,powered on compressor noise no longer present."
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no cool. Powered unit off,removed fresh food evaporator cover,faint hissing noise from cap tube area,adjusted cap tube to verify leak,cap tube broke right outside of liner,called tech support ran video chat with Leon from tech support,. SR#7727972564"
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Removed cover and attempted to bypass thermostat but no operation. Checked connection at module and found it to be loose. Connected properly and icemaker started harvest. Replaced cover and harvest complete including filling.
REFRIGERATOR BOSCH B21CL80SNS/04 "Arrived on site to install parts previously diagnosed. Installed a new main control,powered unit on ran diagnostics test passed."
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found unit operating with cracked dispenser housing. Replaced drawer assembly and now unit is operating as designed.
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not filling. Ran diagnostics and found fill valve faulty. Replaced housing, tested system. Washer filling we designed. No water leaks at time of service. Job complete."
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for broken tube. Replaced tube test unit and unit test good job complete no leaks present at this time.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for a refrigerator leaking water from underneath again. I found the bottom of the FC completely frozen over in a block of ice indicating the drain tube is restricted. I removed the ice and found the drain tube completely restricted. I removed the tube and cleared the restriction. I sealed the drain tube with manufacture approved silicone. Call complete.
DRYER WHIRLPOOL WGD6620HW0 Arrived onsite and replaced the inlet thermistor. Unit is operating as designed at time of service.
WINE COOLER JENN-AIR JUB24FLARS00 Arrived on job for complaints of lights not working. Found light strip not working. Replace light strip now working properly.
REFRIGERATOR KITCHENAID KSSC48QMS00 Arrived on job for complaints of leaking underneath refrigerator. Found that water Condensation underneath causing water to drip on floor. Foam insulation under freezer section breaking down from water that seeped in from drain line.
DISHWASHER KITCHENAID KUDT03FTPA3 Arrived on site to test unit for upper rack not spraying. Test unit and found upper spray arm not going in to tube correctly. Secured spray arm in the tube test unit and unit test good job complete.
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent hose from attachment to wall and found airflow has returned. Found dryer is heating properly, customer has recently had a company attempt to clean vent and they have not done it properly. Customer will need to have a vent cleaned properly, inform customer if a call back happens and vent is still blocked
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found cabinet creaks when door is moved and when pressure is applied to door handle when door is closed. Spoke with techline and noise unrelated to a functional part is considered the same as a a cosmetic issue. Techline recommended customer contacting 7727970929
WASHER WHIRLPOOL MVWB835DW4 Arrived on site and found control panel will turn on but nothing can be selective and cycle cannot be changed away from normal. Send a short video to DW. Replaced control board and control panel and it is still doing the same thing. Spoke with tech line twice and they ultimately recommended re-ordering parts but from Plainfield only 7727972794; ordrng 1 PLAINFIELD (ONLY) and 1 W11112656 (console) and 1 W11170706 (CONTROL)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not dispensing water. Tested system found the dual valve is faulty. Replaced valve. Tested system water dispensing as normal. No water leaks at time of service. Job compete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for broken switches. Found LR and RF infinite switches and knobs broken. Ordering new knobs W11158169 office to reschedule ; ordrng 2 W11158169 (KNOBS )s
COOKTOP JENN-AIR JIC4536XS Arrived on site to test unit for f47 found bad module and display and customer said left front burner not working. Ordering new hot plate WPW10396548 reschedule; ordrng 1 WPW10396548 (HOT PLATE LF )
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator, water is dripping from the dispenser. Disconnected waterline at bottom of freezer door and observed it for several minutes and found there is no constant water flow from valve. Reset connection at bottom of door and dispensed water several times and only one drop fell after cup was removed each time. This amount is considered normal, job complete"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site found customer is experiencing items freezing when placed on the top shelf in the center of the fridge in front of the damper. Set the fridge raider into diagnostics and found damper control is operating properly, fresh food and freezer thermistors pass test 4 and 5. Freezer temperature is currently 11° air leaving damper door is 33° with cover off, temperature on lowest shelf is 46°. Reported all findings to tech line, they recommended not placing food items directly in front of damper control, and allow for proper airflow in the refrigerator. 7727974162"
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice,ran diagnostics defrost heater not powering on,ran thermistor test,diagnosed a defective evaporator thermistor. Evaporator thermistor reading 68° incased in ice,per tech support need to replace cover and customer will need to defrost unit 24hrs before visit SR#7727969174; ordrng 1 W11359774 (COVER EVAP)"
DISHWASHER WHIRLPOOL WDF310PLAB3 Arrived onsite and found that small adjustment to existing strike completely corrected issue. No parts needed.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite for unit leaking again. Customer said she had a rug that really soaked with water. Said she would use pro wash cycle and that’s when the leaking would occur. Put unit in pro wash cycle. Saw that unit was leaking directly in the middle of the sump and motor. Rescheduled with customer. ; ordrng 1 W10902372 (pump&motor)
OVEN WHIRLPOOL CWE5800ACE Arrived on site to test unit for upper oven not working. Test unit and found bad control.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice and cooling issue. Ice bin full,ran diagnostics s icemaker test all passed,removed deli drawer found evaporator incased in ice,diagnosed failed evaporator thermistor. U it will need a new fan motor that includes both thermistors,unit will need frosted 24hrs before return visit,customer will call into office to reschedule ordrng 1 W11087438 (FAN MOTOR)"
OVEN KITCHENAID KEMS378SSS04 Arrived on site to test unit for f6e0. Lost communication between boards. Will need new main control wpw10119143 and new control ui wpw10460454 and new micro board wpw10398151
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for damaged panel. Found damaged panel, replaced panel test unit and unit test good job complete."
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found drain pump is running constantly. Cleared pressure system and reset connections on control board and drain pump has stopped. Ran a diagnostic cycle and a calibration cycle and it is now operating properly. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found stuck key error, ran a diagnostic cycle and found your case has failed and wash plate is seized. Please gear case, wash plate, actuator, and cam kit and washer is now operating properly. Ran a diagnostic cycle after repair no water leaks from connections at time of service, job complete"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.