for Austin, TX
We were pleased with their diagnosis and handling the fix.
Vidhya - Austin, TX
It was great
Service was good
Paul - Austin, TX
Technician was great.
Andrea - Austin, TX
Ken - Austin, TX
Jacob is great!
Nathan - Austin, TX
Came on holiday and fixed 100%
Roberta - Austin, TX
on-time, on holiday, left perfect, very friendly too
Excellent. On time, explained what was being done,checked everything not just the damaged valve. Outstanding
Jan - Austin, TX
Excellent service and very knowledgeable technician
Charlene - Austin, TX
After 2 terrible experiences with another company Service Express came in and properly completed the Maytag washer repair with ease. They were on time, very professional, and they had all the parts needed. I would definitely use them again!
Lillian - Austin, TX
Matthew was thorough, kind, courteous, and went above and beyond to make sure the problem was fixed! Amazing work.
Katelyn - Austin, TX
Fixed it right the first time
Anne - Austin, TX
Was able to schedule service quickly. Arrived on time and fixed problem right away. No complaints
Brenda - Austin, TX
Stephanie - Austin, TX
Barkely - Austin, TX
Great service, quick and knowledgeable
Valsaraj - Austin, TX
Washer Error Code
Susan - Austin, TX
On time, professional, great expertise,- ran full diagnostics and fixed the problem
Sami - Austin, TX
Not meeting expectations
Karsten - Austin, TX
They did not address all of the issues filed in the warranty claim and the service technician used our bathroom and stunk up the whole first floor of our house! Called to get the remaining item fixed and was instructed that I have to submit a new claim. Should be with you’ll to resolve since you didn’t fulfill the original warranty claim...not the customer.
Nathan - Austin, TX
Great service. Very professional and friendly.
Susan - Austin, TX
David is smart, professional, courteous and friendly.
Quick Professional Service
Arjun - Austin, TX
Definitely Recommend them, I was still on warranty coverage period so the service was covered by warranty.
Citadel - Austin, TX
Amazing person came in my house
Matt - Austin, TX
Fast and Friendly!
Joanne - Austin, TX
Thanks for coming to my house and fixing my microwave with lightning speed! With other companies in the past I had to wait forever for an appointment day, AND during an extended appointment window.... Not with these guys!
Howard - Austin, TX
Bad experience so far
Balaji - Austin, TX
Even after 3 visits the problem has not been fixed yet. Very very disappointed. Maybe 4th time is the charm?
Tedra - Austin, TX
A Consummate Professional
Stanton - Austin, TX
Mr. Cantu is by far the very best technician to visit our home to repair one of our appliances. He listened carefully to my description of the problem and after a few confirming questions pinpointed the problem and went right to work. He had all the tools he needed for the service and after removing the defective part, as he showed it to me, he told me the most likely cause. He quickly reassembled the appliance and completed the billing process. He was very friendly throughout the service call. I will welcome him back and recommend him to anyone.
Renee - Austin, TX
Rueben - Austin, TX
Matthew - Austin, TX
On time and followed the warranty
service very knowledgeable service.rep solve my problem.
Roy - Austin, TX
Professional experience clean , courteous knew what he was doing great service. great experience.
Jamie - Austin, TX
Leo came and quickly fixed what was wrong. He even gave me some tips on how to keep our oven clean when I asked for some advice! Super nice and professional.
Great service company
Wendy - Austin, TX
Really appreciated the timeliness and expertise shown by my representative. Problem Resolved quickly and to my satisfaction.
Quinette - Austin, TX
Very Nice Workers
Jane - Austin, TX
Natalie - Austin, TX
We had a great experience with the Technician. He provided me helpful info for future troubleshooting. Very nice and helpful!
Thomas - Austin, TX
Lynne - Austin, TX
Which service ?
Jesus - Austin, TX
Martha - Austin, TX
Good Communication, Services and Results
Kirk - Austin, TX
We had an excellent experience with Appliance Express. They communicated well, repaired the fridge and it is working great. thanks
Great friendly service
Katy - Austin, TX
Refrigerator Mother Board Replacement
Sam - Austin, TX
Natalie - Austin, TX
The service repair individual was prompt, friendly, effective and efficient.
Very helpful and quick
Fred - Austin, TX
Scott is awesome!
Kim - Austin, TX
On time, fixed the problem, courteous
Amy - Austin, TX
Milestone - Austin, TX
Didn’t show up on Monday when first scheduled. Rescheduled for Friday. Pulled the oven out and scratched the wood floor.
Gail - Austin, TX
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on job for complaints of no ice. Icemaker is working the complaint is that its not dispensing ice. Check and switch and motor working ice container auger not turning. Will need to replace container. ; ordrng 1 WPW10395656 (ice-contnr)
REFRIGERATOR WHIRLPOOL WRT318FMDM06 arrived on site for no cool. Diagnosed restriction at cap tube cleared restriction powered unit on checked evaporator unit cooling down as designed.
DRYER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not heating. Tested unit. Unit test good. Did find that customer had a large load inside unit. Did let customer know that large load will cause the unit not heat effectively because the air will not be able to move around affectively to dry clothes. Did say that smaller loads will take about 1hr but other loads will take 3 to 4hrs. Called Techline to report findings. Said that if loads are too big, that it is like stepping on the vent hose line not allowing air to move inside the drum to dry. Got Sr#7728823738. No issues at this time. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for no power, test unit found white wire making connection with power wire,corrected issue with new wire nuts, unit working correctly, job complete."
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for right side fresh food door not sealing,no leds in freezer and no ice. Adjusted door hinge on door and extension arm assembly,tested door operation good sealing correctly. Replaced defective led in freezer and fresh food section,all leds working. Diagnosed a clogged filter,with filter installed no water to icemaker and with filter removed good water flow. Repair still covered u dear manufacture warranty; used 2 W11462342 (MODULE) from stock"
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for leaking near water filter. The filter housing was leaking so it was replaced. Tested unit and unit functioning properly. No leaks. Fridge temp recorded at 37 degrees set at 44 on display. Holding correct internal temp. If symptoms continue recommended sealing damper and duct. Ice production is good, the bucket was turned around causing a few cubes to fall out when opened. Job complete."
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Arrived on job to replace ice container. Confirmed damaged container and replaced.
WASHER MAYTAG MVWB765FW3 "Arrived onsite for unit not putting in enough water for the detergent to to come out of the clothes. Put unit in diagnostics. Found F2E1 UI stuck button error, erased error code. Put unit in diagnostics once again. Error code did not come back. But customer says that dispenser drawer will sometimes spill out detergent. Ordered part. Rescheduled with customer.; ordrng 1 W10919352 (drawer)"
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for both compartment are room temp . Compressor not running . Ran test 40,39,38 before and after replacing Orion/ inverter . Ordering sealed system . Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W11393142 (COMPRESSOR ) and 1 WEIGHT3HRS"
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for right side door seal tearing. Looked at gasket and noticed seal is tearing, cannot replace seal by itself, need to order new right hand door. Customer also said about the light in the shelves not staying lite consistently orders 2 shelves. Need authorization before returning. Office to reschedule ; ordrng 1 W10815687 (dor-fip ss) and 2 W11245713 (shelf-glas)s"
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostic no power to water valve during fill test diagnosed a defective pump,installed a new pump,ran diagnostics good voltage to valve however solenoid in valve not energizing,installed updated valve. Ran diagnostics all test passed.
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site for compact not working . Found start switch had failed and overlay damaged . Ordering switch and overlay . Please call to set return .; ordrng 1 W11050447 (insert) and 1 WP9871824 (switch-off)
OVEN KITCHENAID KOSE500ESS00 "Arrived on site to test unit for unit giving error code F6E1, found unit over temp, bad sensor, replaced sensor, unit working correctly, job complete."
DRYER MAYTAG MGDB765FW0 Arrived onsite for speaker to unit not chiming when unit is in use. Tested unit. Speaker was not making noise. Replaced speaker. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG MVWB765FW1 "Arrived on site to replace UI console . Found it needed main control instead. Replaced control ,ran calibration,key pad and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge not cooling in the fresh food section. I inspected the unit and work area. I did a temp check on the freezer and found it at 3 degrees where the customer had it set to. I tested the fans and damper door, they both are working. I gained access to the thermistor and checked resistance, I found the resistance reflecting it was around 30 degrees when it was room temperature. I checked the replacement thermistor 12002355 and found it out of range for room temperature also. I tested thermistors kit w10316760 and found it with in range for room temperature. I installed the working thermistor. I powered the unit on and found the damper door opening on its own to cool and cold are coming from the vent. Unit is operating as designed. Job complete."
MICROWAVE WHIRLPOOL KEMC308KSS03 Arrived onsite for a microwave/oven combo thats giving a door message when the microwave is used. I verified the message. Ms stated another company stated the fuses and switches were good. I checked for voltage at the control from the L1 circuit from the filter board and had 0VAC. I found the bus fuse open and the ceramic fuse broken. I had voltage at the primary interlock switch and the switch was working as designed. I found no signs of a short or what could have cause the fuses to blow. I explained to ms that the issue could have been the ceramic fuse or it could be something else but until the fuses were replaced we could not tell. I replaced the fuses and tested the unit. As soon as the circuit breaker was turned on the main control popped and the panel went dead. I found the fuses still good but the control would need to be replaced.
WASHER WHIRLPOOL WFW87HEDW0 "Arrived onsite for washer not draining. Ran diagnostics and found F9E1 long drain, F8E3 overflow condition. Checked drain hose, cleaned drain pump and Tested unit in auto cycle- all passed. Conditions were most likely caused by over sudsing. Consulted customer on amount of detergent use. No leaks present at this time. Job complete."
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived onsite for a refrigerator with the lights strobing in the RC. I found half the lights on the RC module strobing with 123VAC to the module. The prescreened module was a different part number. The module needs to be replaced. Ordering W11125428 RC LED module. Office to RS. Part is only at the plant.; ordrng 1 W11125428 (cntrl-elec)
DRYER WHIRLPOOL WED49STBW1 "Arrived onsite for dryer making loud noise. Tested unit and could not duplicate issue. Pulled panel and lid, no issues found. Heating components are working."
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for not responding. Upon arrival found error code F2 E1 and found uI hard to respond. Replaced console test all tested good. Job Completed.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not turning off with timer. I inspected the unit and work area. I found the unit not connected to WiFi. I tested the unit and found the oven not turning off when being called for. I gained access to the controls and found the UI not properly connected to the appliance manager. I removed the UI and reseated all the connections properly. I powered the unit on and found the oven operating as designed. I got the customers unit reconnected to WiFi. I spoke to the customer about the ovens operation. Job complete.
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived onsite for unit leaking water from the filter head and unit is not cooling. Tested unit. Found that fan in the freezer is not working. Could not test water, water was not hooked up, when attempted to hook up hose, water was still spilling from valve from the wall. Let customer know to get valve from the wall fixed. took pic in quick pic. .; ordrng 1 13062901 (motor-evap) and 1 W11308018 (HEAD WATER FILTER)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge water dispenser having low pressure. I inspected the unit and work area. I removed the filter and put in a bypass, I found the water pressure good after the bypass was installed. I inspected all the lines and the inlet valves. I tested the ice maker and the compressor evap fan. Everything tested good.I installed the new filter, and found the water pressure to be good. I ran two gallons through the filter to flush it out. Job complete. No water leaks detected."
OVEN WHIRLPOOL MGR8775AS1 "Arrived onsite for oven not turning on. Tested unit and found that igniter was sparking but would not sense flame and would shut gas off. New igniter needed. Installed new igniter and unit functioned, but when cover was replaced it would not allow igniter to function. Possible shorting to the burner baffle. Inspected baffle and was significantly bowed. Notified customer that both the baffle and flame diffuser may need to be replaced. Need to order baffle and diffuser. ; ordrng 1 3601P356 (BAFFLE BAKE BURNER ) and 1 W10323077 (baffl-brnr)"
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite for refrigerator frosting over. Tested unit found unit evap not going into defrost, unit will need thermistors cover and thermistor, as well as control and UI and bimetal. Office to reschedule needs authorization.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10316760 (THERMISTOR FC) and 1 WP67003924 (THERMISTOR COVER) and 1 WPW10226427 (CONTROL )"
OVEN WHIRLPOOL KODE507ESS04 Arrived on site for dead oven . Found thermal fuse blown . Ordering fuse . Please call to set return .; ordrng 1 W10782120 (fuse-thrml)
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for unit locked and stuck in drain mode. Tested unit. Found that level switch was no good. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete.
OVEN WHIRLPOOL WOC54EC0AS04 Arrived onsite for a microwave/oven to replace the previous diagnosed parts. I replaced the broken door linkage and installed the new door. I tested the unit and all is working as designed.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for freezer building up frost on left hand site . Found rails sticking periodically. Ordering rails and rtv . AUTHO . No water leaks detected at time of service . Call to set return ; ordrng 1 AUTHO and 1 TUBEOFWHITESILICONE and 1 W10625067 (bracket) and 1 W10625068 (bracket)
WASHER MAYTAG MVWB835DW4 "Arrived onsite for washer not draining. Only stored error code was F2E1 UI stuck button. No water was in the tub. Put unit in auto test 51- all passed. Drain pump is functioning. Called tech line, recommended adjusting drain hose to avoid drain sensor error and to consult with customer on load. SR#7728824017. Job complete."
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for gasket to unit ripped. looked at gasket. Gasket was ripped. Replaced gasket. No issues at this time. Job complete
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to test unit for dishwasher not draining, test unit and found bend in drain line due to where the hose was ran during construction, advice customer to contact building to rerun the dishwasher hose, job complete."
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site to repair microwave for no heat issue. Repalced failed high voltage components-magnetron , diode and capacitor. Reinstalled and tested unit. All checks good. Job complete.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived onsite for unit not cooling/freezing. looked at unit. Found that unit has a sealed system issue. Submitted sealed system check list. Need authorization for service to unit. Ordered parts. Rescheduled with customer. ; ordrng 1 W10843121 (filter dryer) and 1 W11092625 (compressor)
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site for range keeps tripping breaker . Checked elements top and oven ,terminal block. All checked normal . Unit is plugged into fire alarm box thats then plugged into outlet . Called tech line . They recommend replacing box or doing away with it all together . Sr 7728817869I also recommend having an electrician look at breaker and outlet . Job complete ."
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to test unit for unit still leaking, test unit, found broken tube feed, broken tube feed causing water to be pushed to the front causing a leak, replaced tube feed, test unit, unit working correctly, no leaks at this time, job complete."
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water. Replaced dispenser and adjusted the legs. Washer tested good but issue was not resolved. Found that there is a slight lie AI coming from from the door bellow. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 W11314648 (bellow)
DRYER WHIRLPOOL WED4850HW "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took picture of airflow meter, showed apartment maintenance that the vent to the exterior will need to be corrected before dryer is operated again. Confirmed dryer is heating properly
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for door to unit not shutting properly. Tested unit. Upon inspection of the door. Found that right hinge was damaged. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not making ice intermittently and getting crushed mixed with cube ice. During testing found that the ice maker did go through a full cycle and filled with water. Temperature checked good and ice box fan checked good and ice box thermistor checked good. Will need to replace ice container and solenoid for crushed ice mixed with cube ice and need to replace ice maker for intermittent issue and UI. Ordering ice maker and office to schedule ; ordrng 1 WPW10300024 (icemaker)
DRYER WHIRLPOOL WED4950HW0 "Arrived onsite for dryer not drying. Tested unit and found cutoff open. Element and thermal fuse test fine.
DRYER MAYTAG MED7230HW0 Arrived on site for F1E1 error code. Ran diagnostics and cleared error code. No other codes came up. Checked wire cord to terminal block and all connectors are secure. Checked wires to heating element and ACU. They were all connected. All checked good. Tested motor and checked out good. Ordered a new control. ; ordrng 1 W11406679 (CONSOLE CHROME )
WASHER MAYTAG MVWC415EW1 Arrived on site for washer not powering on. Ran diagnostics and all systems are good. Found strike in door was damaged due to spring not keeping it in the down position.
OVEN WHIRLPOOL WFC310S0EB3 "Arrived on site for oven not hearing . Checked voltage at terminal block ,checked elements ,checked thermal fuse . Found no voltage at elements during bake cycle . Replaced main control . Ran pre het and unit is heating . Job complete ."
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for no cool. Evaporator fan not running,checked voltage good voltage at harness reading 120vac diagnosed a defective fan motor,installed a new fan motor powered unit on fan running,checked air flow to fresh food good.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Powered unit on no frost pattern on evaporator,pierced low side pressure reading -20 powered unit on off,found hissing noise from suction line entering exiting liner,removed foam around tube found a break in the suction line inside of the cabinet.
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Arrived on site for customer complaint of lights not working, found failed module, I replaced module from TS W10908166"
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for unit not draining. Tested unit. Needed to replace control. Replaced control. Tested unit again. Upon further investigation, found that a wire running to the drain motor was ripped out. Took pic in quick pics. Ordered part. Rescheduled with customer.; ordrng 1 W11255099 (HARNESS )"
REFRIGERATOR IKEA IX5BBEXDS01 "Arrived on site for water leaking. Found ice bin with solid block of ice,ice under icemaker assembly. Diagnosed fill tube not fully seated in fill cup causing water to leak during icemaker fill,cleared ice,installed fill tube correctly to fill cup ran icemaker through a cycle unit working as designed and no leaks"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.