for Austin, TX
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
Skyloft - Austin, TX
Very good service and very nice guy
Awesome! Very professional
Guillermo - Austin, TX
Great service but did not receive a summary of work done.
Myron - Austin, TX
Service representative was great.
great service, good info.
Camden - Austin, TX
price seems high
Very knowledgeable, professional, and friendly
Margie - Austin, TX
The Problem persists
Steve - Austin, TX
Whatever Tyler do to attempt to resolve the issue, there is still an issue
Angela - Austin, TX
Fantastic service. Knowledgeable, professional, quick, clean!
Julie - Austin, TX
Paul’s been out twice and both times nothing has been required to be fixed. He was super helpful in showing me how to run a diagnostic cycle to understand what’s wrong with the dishwasher, interpret the failure codes, and reset them. Would highly recommend and will utilize when we actually have a repair required.
Dale - Austin, TX
Harrison - Austin, TX
Cliff diagnosed my microwave’s problem quickly, explained the problem’s cause completely and repaired the issue expeditiously. He was friendly, polite and thorough no couldn’t ask for a better appliance repair interaction.
Service was Great, Scott was very efficient and informative.
Angie - Austin, TX
Helpful tips on loading washer appreciate d!
Clie - Austin, TX
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Thomas - Austin, TX
Quickly diagnosed the electrical problem - thanks for the timely great service
Bob - Austin, TX
David - Austin, TX
Thank you Scott. You did a great job for our tenant!
Bretagne - Austin, TX
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
Jen - Austin, TX
Paul was friendly, professional, and helpful. He got my dishwasher up and running on the initial visit, and diagnosed and explained the problem with my washing machine and gave me a quote for getting it fixed (the part needs to be ordered). He was very kind to answer all of my questions.
3rd visit, same problem
Brian - Austin, TX
3rd visit, same problem. Water leaking from KitchenAid refrigerator
John - Austin, TX
Shawntelle - Austin, TX
They arrived within the time slot I was given. Fixed my fridge with parts needed on hand. I will recommend to friends and family.
Diane - Austin, TX
Service was here as expected. Appreciate promptness as well as friendly service.
Nicole - Austin, TX
Above expected service
Tim - Austin, TX
Excellent job. He also checked related items.
Debbie - Austin, TX
As this is covered by Warrenty, I don’t know the price. Hope it’s reasonable so I can continue relying on them.
Lou was knowledgeable, professional, timely
Glynda - Austin, TX
This is the second time I have used Appliance Express. Yes, I will use again if needed.
Dishwasher not draining
Sandeep - Austin, TX
Washer did not get fixed. Still broken after repair
Sarah - Austin, TX
Terrace - Austin, TX
My service technician was very professional and did a good job.
WARNING! Abuse and Exploitation Await You
James - Austin, TX
If you enjoy being given no priority even after you have to call them back out, being lied to, made to wait for days to have your appliance repaired while no effort is made to contact you, then being left with no explanation of what was repaired AND having your home unsecured to let them in during their customer unfriendly bankers hours, chose this company
Shirley - Austin, TX
Leo arrived when he said he would and quickly and efficiently had my dishwasher up and running in no time. I am very happy and would definitely recommend Appliance Express. My dishwasher was under an extended warranty so there was no charge to me.
Very good service
Glenn - Austin, TX
First tech did not correctly diagnose the problem with the dishwasher leaking and did not test dishwasher after his fix. He also did diagnose the washing machine problem correctly. They sent a second tech out qucikly who did an excellent job on correctly diagnosing both issues. Company worked quickly to get thrid tech out as soon as possible with parts that were ordered to fix the dishwasher. We have used App Exp a number of times and, although there were glitches this time, we will use and recommend them again.
Failure to service customer and resolve issue
Sean - Austin, TX
Apparently it’s ok to leave a household with an infant without refrigeration while placing more priority on serving kitchen aid than the customer. Terrible terrible terrible
Barry - Austin, TX
Great Service and Experience
Donna - Austin, TX
On time, had the correct part to fix the dishwasher, and got the repair done quickly and professionally. Very pleased, thank you so much!
Ruthanna - Austin, TX
Great Job! Leo Figured out the problem.
Quick and Easy
Angelique - Austin, TX
Paul was great, helping me with our washer problems. My only complaint has nothing to do with him. When scheduling the visit, I could not find anywhere how much the visit would actually cost. I wish the online scheduling system did a better job of communicating this ahead of time.
Quick and easy to deal with
Dakota - Austin, TX
Doug - Austin, TX
He went above and beyond to give great service.
Fast, Courteous & Efficient
AW - Austin, TX
William - Austin, TX
Got the job done fast...great service. Appliance was on warranty.
Belinda - Austin, TX
Dominic - Austin, TX
Excellent service, on time, worked quickly, great personalities.
Lamar - Austin, TX
The guys got in, hustled, finished the job quickly and were very pleasant to deal with.
Bob - Austin, TX
Darlene - Austin, TX
FREEZER WHIRLPOOL WRT311FZDZ01 "Arrived on site for no cool in fr she food and ice build up in freezer. Found fresh food door gasket not sealing to cabinet and large gaps between liner and cabinet. Remolded fresh food door gasket checked door seal good. Cleared ice from retune vent,added adhesive to gaps."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on sit for under not powering on, unit will need touch console and possible main control. Office to RS due to psp . Owner said anytime is good, open 7 days a week. No leak on site ; ordrng 1 CNoTE (OFFICE RS) and 1 W11319991 (CONSOLE) and 1 W11322903 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for door issue. Found large gap on freezer door,door not closing correctly on right side. Removed door found gears not aligned on support bracket,realigned gears reinstalled door and drawer remolded gasket checked door seal good."
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site for no ice. Icemaker not running through a forced cycle,diagnosed faulty icemaker. Removed faulty icemaker installed updated icemaker kit powered unit on icemaker ran through a cycle water filled icemaker unit working as designed ; used 1 W10882923 (ICEMAKER ) from stock"
WASHER KENMORE 110.230321 Arrived on site and found unit missing bolt to secure aviator. But agitator assembly seized to shaft. Not agitating properly.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for upper rack not coming out. Test unit and found right side track broken. Replaced track test unit and unit test good job complete no leaks present at this time.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no cool. Found unit not entering defrost, ran diagnostics 02 code for open bimetal removed bimetal and shorted line same reading no power to bimetal. Removed control cover checked p2 pink wire to neutral no power from control diagnosed faulty main control. Installed new bimetal ordering control. Return date set for 3/22; ordrng 1 W11089236 (CONTROL)"
WASHER MAYTAG MVWC416FW1 "Arrived on sote for agitation bolt that came out, reinstalled agitation and bolt and tested good, no leaks on sote"
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived on site for unit not washing found pump not running, replaced sump and tested Good, no leaks on sote"
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer with a long dry times. Tested all parts of parents and found dryer is fully operational but external venting is clogged or reducing airflow through unit. This is causing unit not to heat efficiently and long drive times. Homeowner will need to have vent issue corrected to complete repair. And for the repairs to be done by appliance express at this time.
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not spinning, found unit with water, replaced drain pump and found 2 nails stuck in impeller, removed and reassembled and tested good, no leaks on site"
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to replace washplate, after replacing unit tested good."
DRYER WHIRLPOOL WGD8500DC4 "Arrived on site and replaced valve assembly diagnosed by previous technician, ran dryer after replacement and could not detect gas any longer. No further repair is required at this time,job complete"
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for an f01 error. Replaced acu. Now operates as designed. All checks good. Advised customer on repair.
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Arrived on site for “frost build up in freezer” complaint. Inspected unit and found drawer wheel had skipped on track and made door not close completely. This caused frost to form in unit. Removed door and drawers and cleaned ice from all areas. Adjusted drawer gears. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
DRYER MAYTAG MEDB725BW0 "Arrived on site and found door catch is broken, replaced catch and the door will now close properly. Recommended to customer vent to exterior of home be cleaned by a service. Job complete."
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to replace socket and control panel. Replaced panel and all buttons working but light still not working. Opened box and found wrong socket we need the light bulb socket not the led socket. Re ordering socket w11281687. Reschedule for Friday afternoon ; ordrng 1 W11281687 (LIGH SOCKET )
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and found symptom of cracked Evap tray. Ordering new tray and permagum to seal leak. Will attempt patch prior to replacement of tray. ; ordrng 1 212643 (sealer-gum) and 1 W10877573 (tray-evap)
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator not making ice. I tested the ice maker and it operated as designed. I tested the fill tube and water dispensed, but I found it was very slow and not completely filling the ice tray. When I went to remove the filter, I found a large amount of water in the bottom of the RC section. I removed the shelving and tested the water dispenser at the door and I found that due to the water pressure, when I dispense water, the filter is being pushed out of the housing approximately 1/8 of an inch and water is leaking. According to techline, the incoming water line and regulator valve need to be replaced. I am ordering the incoming water line, regulator valve, housing and a left door hinge cover (broken). I scheduled return service for 03/21/19. No water leaks observed at the end of service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W10906054 (housing) and 1 W11230095 (COVER)"
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Arrived on site for cooling issue . Suspecting unit low on refrigerant order uv drier; ordrng 1 5303918358 (UV DRIER) and 1 TJ90SF8404 (ACCESS VALVE)
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site for no ice in freezer compartment. Removed door and drawers found blue power lead disconnected from harness,repaired harness and lead. Reconnected harness powered unit on icemaker ran through a cycle and filled with water."
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for no ice ran unit through diagnostics all test passed ran unit through a normal operating cycle found unit shutting off during draining diagnosed failed drain pump. informed customer water line has been slowly dripping showed customer wood floor sent pic to SD-QuickPic. Removed failed pump installed new drain pump added water to pump no leaks from pump and tubing unit working as designed.
WASHER WHIRLPOOL GHW9100LW0 Arrived onsite and tested unit for errors. Operated properly in diagnostics. Was made aware of major oversudsing problems. Advised on soap use and other use and care. All checks good. Unit operating as designed.
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site for “making noise and not heating, after about 4 minutes” complaint. Inspected unit and found vent fan turned up, into cabinet bottom. This condition could have been the reason for previous visits, as vent fan is needed to cool components. Corrected fan placement. Unit is performing as designed."
RANGE KITCHENAID KSGB900ESS2 "Arrived on site , replaced panel and non bezel . Tested all features all checked good . No gasleaks detected at time of service . Job complete ."
WASHER WHIRLPOOL MVWB765FW0 Arrived onsite for the washer that the sheet went under the agitator. I removed the agitator to remove the sheet. The agitator was in good shape and no burrs were on it and it wasn’t warped in ay way. I reinstalled the agitator and ran service diagnostics. I found no stored error codes. I ran test 51 and all test passed. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
WASHER MAYTAG MVWX655DW1 "Arrived on site for not washing properly . Found gear case completely covered in oil and grease . PLEASE LOOK AT sicky notes !!!! Also talked to CS , ask him as well ... Unit is sitting outside of back door . So only able to test drain ,agitate ,and spin cycles . No water hook ups . Inner tub is not sitting right at shaft , can lift inner tub side to side a couple of inches . Wash plate is nearly moving during agitation. Ordering basket , tub ( outer) gearcase, hub &screws (10) belt , wash plate , will need 2 hrs and autho .; ordrng 1 2HRS and 1 AUTHO and 1 W10512161 (tub asm) and 1 W10528947 (hub) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W10902814 (WASH PLATE ) and 1 W11035751 (GEAR CASE ) and 1 W11239857 (BELT) and 10 WP8533953 (screw)s"
DRYER WHIRLPOOL MED7000XW1 Arrived on site to diagnose a dryer that is making her usual noise. Tested unit and found idler pulley and rollers worn out in unit. Replaced all rollers and idler pulley and tested unit. Found all is functioning properly at this time.
MICROWAVE KITCHENAID KBMS1454SSS3 Arrived on site to replace transformer. Replaced transformer and unit still not turning the turn table or fan or light. Test all switches and tods and everything working correctly. Chase will look in to it ; saved tckt
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Arrived on site for moisture in fresh food found moisture on fresh food control housing. No signs of leaking from freezer checked door seal found small gap on left side corner of fresh food door to cabinet. Called tech support adjusted bottom hinge,reinstalled doors checked door seal good no gaps. If problem continues will need to order a fresh food door file#7724396588"
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Arrived on site for no cool. Removed fresh food evaporator cover found lines to evaporator corroded,diagnosed refrigerant leak at silver evaporator. Unit will need evaporator and compressor parts covered customer is responsible for labor.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue. Evaporator in cased in ice, called tech support due to ongoing issue. Evap cover secured with 2 screws on top and 2 in middle of cover. Per tech support changed defrost setting to basic and per tech support all necessary repairs have been done for fresh food evaporator freezing over. File #7724425623"
REFRIGERATOR KITCHENAID KBLS20ETSS00 Arrived on site and found evidence of leak from drain pan. Repair authorized. ; ordrng 1 2TECHS and 1 WP12579803 (pan- drain)
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the diffuser ad installed the hex nut at the bottom right rc door hinge. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found door consistently hoping reach due to customer opening from sides of Handle. Instructed customer on always opening freezer from center of handle. All checks good. Unit is operating as designed.
RANGE WHIRLPOOL KFGG500ESS2 Arrived on site to replace manifold. Replaced manifold test unit for leaks no leaks present at this time. Job complete.
REFRIGERATOR WHIRLPOOL W8RXEGMWS02 Arrived on site and found failed icemaker. Replaced icemaker and tested. All checks good. Unit is now operating as designed
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for poor washing . Found change wedged between wash plate and tub . Removed plate and cleaned out obstructions . Tested unit all checked good . No water leaks detected at time of service . Job complete .
MICROWAVE WHIRLPOOL GT1196SHS "Arrived on site for unit not heating, cust stated he saw sparks from mag, ran unit and buzzed very loud indicated that trans and mag has failed, transformer is discontinued.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for faulty snack pan. Removed damaged pan,inspected new pan good installed new pan"
REFRIGERATOR GE GFE28GSKSS Arrived onsite and found complaint of not cold enough. Tested and found temp avg 36f in fridge and -1f in freezerDid find mismolded freezer gasket. Reformed with heat gun for proper seal. Advised customer on findings and repair. All else checks good. Advised customer on temp monitoring.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found water leaking from filter housing,cont. diagnostics all test passed. Ran unit through a normal cycle slab of ice formed found sensor not registering reservoir low and kicking out of harvest diagnosed unit will need housing and water sensor will order water lines to housing in case needed; ordrng 1 W11266112 (HOUSING FILTER) and 1 WPW10485962 (SENSOR) and 1 WPW10678299 (WATER LINE ) and 1 WPW10678300 (WATER LINE)"
REFRIGERATOR WHIRLPOOL ASI2575GRS00 Arrived on site and found necessary customer instruct on Evap function and heater. No other concerns. All checks good. Unit operating as designed.
RANGE JENN-AIR JGS1450DS0 "Arrived on site for “unit not keeping temps” complaint. Per my previous diagnosis, removed and replaced control, console and sensor. Unit checks good. No leaks detected, at time of service."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling issue in fresh food diagnosed faulty temperature thermistor on fresh food evaporator. Removed thermistor assembly,installed new harness assembly. Secured thermistor to suction line with foil tape and zip tie powered unit on checked fan motor unit working as designed."
REFRIGERATOR WHIRLPOOL WRB322DMBM Arrived on site and found freezer has large amounts of ice and frost in it. I also found the evaporator completely frozen over and ice maker not getting water. I found the shut off valve to the water supply turned off. Unit is sealing properly and ice has began to melt. Customer stated that the unit is beginning to cool in the fresh food. Instructed customer to torn unit off to allow to thaw overnight and unit will begin cooling properly. Job complete
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and inspected dryer and do use has failed, after replacing fuse found AF error code displayed while running. Found airflow at rear of dryer is good and found vent is clear but inspected exhaust exit on outside of home and found that it has collapsed. Recommended to customer that vent exit be replaced otherwise error code will continue. No lint found in this unit cabinet at time of service, job complete."
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived on site for door no opening, found slides assembled incorrect, was able to get everything out, and correct, re assembled and tested good, no leaks on site"
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for unit not locking, replaced lock and tested good."
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for not starting . Found water was shut off . Ran diagnostics and all checked . Nonwater leaks detected at time of service . Job complete.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.