Local Reviews
for Austin, TX

Rated 4.9 out of 5 stars based on 116 customer reviews

Map of Austin, TX

Friendly and efficient service




It was a pleasure having appliance express fix my stove top.


Map of Austin, TX

Sherlock Holmes Repair




Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.


Map of Austin, TX

Great Service





Map of Austin, TX

Mike & Sue's Reefer




Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.


Map of Austin, TX

Excellent service




Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.


Map of Austin, TX

Great Service




Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.


Map of Austin, TX

Denny




Carlos is experienced and professional and always on time


Map of Austin, TX

Washing machine repair




Very fast diagnosis and repair process.


Map of Austin, TX

Outstanding customer service





Map of Austin, TX

Cliff was outstanding!




Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!


Very Pro




Showed up on time. Explained everything. In and out no problem!


Great Service




The technician was fantastic! Very friendly, unobtrusive and prompt.


Thorough and Professional




We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.


Competent,courteous technician,expensive!




Cost more than I expected


Leo was great to work with!





Excellent Customer Service by Joseph Cordell




Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!


Prompt, courteous service! Washer back to normal. Thanks.





Kerr





prompt & great service




only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.


Repair




Great


Quick Service




Clif did a great job with install, and was friendly and informative.


Top Shelf Service!




Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!


Great service




Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.


Highly recommend!




Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.


Great,efficient service!




Everything went smoothly. Very nice service and repairman!


Luis was provided prompt, outstanding service




Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.


Awesome Service!




Clif was very knowledgeable and super helpful fixing our washer issue.


Erika





Excellent service




My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.


Very knowledgeable and customer oriented!




We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.


JennAir Steam Oven




My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.


Great service





Perfect Service




Connor completed a full job. 100 % great service. Explained it well. Thanks so much!


Excelent!




Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.


Clif is awesome




Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif


Great Service





Great service




Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.


Excellent experience




Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician


Great service through a long haul




This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.


Excellent service




Came on time. Very knowledgeable. Friendly.


The Iceman Cometh




Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.


Great Customer Service




Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.


Excellent and professional service




From the initial service order to the final completion of the 2-step job, Luis took great care of us.


Considerate & Helpful




Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.


Great service, very polite





Washer Repair





Great Service




Clif called ahead to let us know when he would arrive. He was friendly and also knowledgeable. Our dishwasher was fixed quickly and is working well at this time.


Job Well Done




On time, had the parts, got the refrig fixed! Good job!


Thank you, Paul.




Paul did a great job explaining the correct usage and maintenance of my new dishwasher.


Fantastic service, lower price than expected!




Connor was amazing to work with. He carefully removed every item out of our freezer, and even took a picture on his phone so he knew exactly where items needed to go back in. In addition, there was a part ordered that he didn't need to replace, so I was credited back the amount for this part.


Connor M.

Connor M.

KDTE104ESS kitchenaid dishwasher Arrived on site to test unit for not completeing cycles and not taking commands. Fiund failed control panel. Replaced and instruct customer on proper use and care. No leaks detected.

Near Mordred Ln, Austin, TX 78739
Carlos G.

Carlos G.

SR#7720572396 Arrived on site and checked the unit for not cooling issue. Found all components running and compressor pulling .4 amps. Called WP Techline and determined there is a faulty compressor, leak or restriction. Was advised to replace compressor and add a dye filter drier. Office to order parts for return visit. ALLOW FULL 3 HOURS.

Near Von Quintus Rd, Austin, TX 78719
Carlos G.

Carlos G.

Arrived on site and checked the unit for "clothes not getting completely wet and cleaned". Ran diagnostics and found no error codes present. Ran a automatic test cycle and all checks ok. Advised customer on proper loading procedures. Called WP Techline to document call. No water leaks present after service. Job complete .

Near Blackberry Dr, Austin, TX 78745
Carlos G.

Carlos G.

Highmark (Meritage homes) Arrived on site and checked the unit frost build up on freezer door and alignment issues. Realigned door and sealed cabinet with silicone. No water leaks present after service. Job complete.

Near Metcalfe Rd, Austin, TX 78741
Carlos G.

Carlos G.

Arrived on site and checked the unit for light not shutting off issue. Found control light relay not reacting to commands. Office to order correct control for return visit and reschedule customer.

Near E 37th St, Austin, TX 78722
Clif L.

Clif L.

Kitchenaid ice machine KUIC15PHZS0. Arrived on site to diagnose an ice machine that will not produce ice or start cleaning cycle. Found water level sensor not registering through diagnostics and not registering when water is added to reservoir to start cleaning cycle. Replaced water level sensor and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.

Near Bella Cima Dr, Austin, TX 78734
Carlos G.

Carlos G.

Arrived on site and checked the unit for LR has continious spark. Removed front panel and found spark switch harness not inserted all the way in. Corrected connection and now ok. Job complete.

Near Dormarion Ln, Austin, TX 78703
Connor M.

Connor M.

KCGS956ESS02 kitchenaid cooktop Arrived on site to install parts for repair. Found cap kit came with brass spacer meant for the burner with the issue. Added necessary part from kit and tested. Unit working properly.

Near Avion Cove, Austin, TX 78738
Carlos G.

Carlos G.

Arrived on site and checked the unit for not spinning. Ran diagnostics and found an F7E9 error code. Confirmed basket spins freely. Confirmed rotor ohms within range. Removed and replaced control assembly. Ran test cycle and unit now spins ok. No water leaks present after service. Job complete.

Near W North Loop Blvd, Austin, TX 78756
Connor M.

Connor M.

KDTM354ESS3 kitchenaid dishwasher Arrived on site to correct issue with installation. Found unit installed at an angle. Corrected and tested. Unit working properly, no leaks detected.

Near Riva Ridge Pl, Austin, TX 78737
Connor M.

Connor M.

KGCU467VSS02 kitchenaid cooktop Arrived on site to correct installation issue. Found unit too far to the left. Corrected issue by relocating straps that hold unit in place. Unit working properly.

Near Sea Hero Place, Austin, TX 78737
Connor M.

Connor M.

WMH32519FS0 whirlpool microwave Arrived on site to touch up paint and replace clip. Unit working properly after repair. Instruct on allowing paint to dry several hours with door open before use.

Near Frate Barker Rd, Austin, TX 78748
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Replaced harness assembly. Ran test cycle and all checks OK. Job complete.

Near Airport Blvd, Austin, TX 78722
Thomas L.

Thomas L.

Arrived on site for no ice condition. Tested temperature in the freezer and found it to be 2°. Also found that the icemaker arm was up in the off position. Lower arm and watch the icemaker go through a complete cycle successfully. All water connections were dry.

Near Tuscola Cir, Austin, TX 78734
Thomas L.

Thomas L.

Arrived on site for noisey operation. The customer informed me that since the last repair she has a noise. It is a loud vibrating noise behind the freezer section. Found quick disconnects rattling up against evaporator fan motor bracket. Move everything away from bracket in operation is not very quiet. Water connections are all drive.

Near Rayo De Luna Ln, Austin, TX 78732
Jerry C.

Jerry C.

MHW3505FW1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the pump WPW10605427 and tested within service test mode. I found the noise reduced and the unit worked as designed. Test good, no leaks observed during service.

Near Galena Dr, Austin, TX 78717
Jerry C.

Jerry C.

MHW3505FW1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the pump WPW10605427 and tested within service test mode. I found the noise reduced and the unit worked as designed. Test good, no leaks observed during service.

Near Galena Dr, Austin, TX 78717
Connor M.

Connor M.

WRS325FDAM04 whirlpool refrigerator Arrived on site to inspect unit for damage. Found dent on door. Replaced door and tested unit. Unit working properly. No leaks detected. No LBH due to unit being vacant.

Near Old San Antonio Rd, Austin, TX 78748
Thomas L.

Thomas L.

Arrived on site for no water dispenser operation. Tested and found that the water dispenser pad was defective. Replaced pad yet and all operations and dispenser or now normal. Water connections are all dry.

Near Winchelsea Dr, Austin, TX 78750
Clif L.

Clif L.

Kitchenaid refrigerator KRMF706ESS01. Arrived on site to diagnose a refrigerator with a dented door and frost building in the freezer. I found left-hand rc door dented in at top left corner And left side door closer not operating. Also noted upper freezer pan warped and center freezer pan cracked, due to warp the pans are catching and preventing proper closing of the freezer door. This has caused damage to the rails as pans are not moving properly. Damage rails are also causing freezer door not to close completely and ice to build up on freezer liner. Also noted filter access door not staying latched due to bad door strike and latch. To correct issues in freezer both upper and center freezer Pan will need to be replaced along with rail’s for upper pan and lower rails for freezer door. To correct issues in our seat compartment filter door and strike will need to be replaced along with left side RC door. To correct his issue lower left RC door hinge, pushing, and closer will all need to

Near Lakota Pass, Austin, TX 78738
Connor M.

Connor M.

WRF736SDAM10 whirlpool refrigerator File number-7720530541 arrived on site to test unit for no ice. Found rc at 37 and fc at 0-4. Ice box compartment at 47f. Icebox fan running properly. Called techline and fiund there is ice build up in air duct for icemaker and can only be defrosted by turning unit off. Instruct customer on proper defrost process, as well as had them sign defrost waiver. No leaks detected.

Near Dinah Dr, Austin, TX 78748
Carlos G.

Carlos G.

Arrived on site and checked the unit for tearing clothes issue. Inspected unit and could not pinpoint exact cause. Removed and replaced drum assembly. Ran test cycle and all checks ok at this time. If problem persist, we may need to look at washer. Job complete.

Near Sojourner St, Austin, TX 78725
Carlos G.

Carlos G.

Arrived on site and checked the unit for noise issues. Inspected unit and found to close to side counter top. Center unit and releveled. All checks ok. No water leaks present after service. Job complete.

Near Val Dr, Austin, TX 78723
Thomas L.

Thomas L.

Arrived on site for noisy operation. Found the fan blade rubbing on frame. Found the mounting screws for the fan motor were not properly tightened. Corrected and tested. Operation is now perfect.

Near Iveans Way, Austin, TX 78717
Thomas L.

Thomas L.

Near Iveans Way, Austin, TX 78717
Clif L.

Clif L.

Kitchenaid oven KEBS207BSS01. Arrived on site to diagnose an oven that is not keeping proper temperatures. Tested both oven‘s and found no failure with lower oven and temperature is correct. Homeowner in for me she had already adjusted the lower oven temperature. Found upper oven temperature 40° too hot and calibration settings were maxed out. Set calibration settings for upper oven too the proper range and found all is working properly at this time.

Near Heard Loop, Austin, TX 78738
Thomas L.

Thomas L.

Arrived on site for Upper rack issues. Found upper rack falling due to broken tracks and wheels. Replace them and upper rack now operates properly. All water connections were dry.

Near Wolverine St, Austin, TX 78757
Thomas L.

Thomas L.

Near Wolverine St, Austin, TX 78757
Jerry C.

Jerry C.

WTW7000DW0 Arrived to inspect unit showing DRN code. I entered service test mode and found F9E1, F0E5, F2E1 codes stored. I found debris within the drain pump and the impeller was damaged. I removed and replaced the pumps and tested. Operational test good, no leaks observed during service.

Near Capri Isle Ln, Austin, TX 78717
Carlos G.

Carlos G.

Arrived on site and checked the unit for unbalanced load issue. Inspected unit and found inner basket perforated holes 100% clogged with calcium build up not allowing water to drain fast enough hence unit unbalanced problem. Customer to clean out inner basket. No water leaks present after service. Job complete.

Near TX-130, Austin, TX 78725
Paul R.

Paul R.

Jenn-Air Refrigerator Model JFX2897DRM00 Arrived onsite for the refrigerator with a no ice condition. I found the icemaker with an E1 error and the ice box fan wasn’t running. I tested the ice box fan and ran the fill test and all passed. I replaced the icemaker and tested the unit. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Cedro Cove, Austin, TX 78731
Paul R.

Paul R.

Near Cedro Cove, Austin, TX 78731
Wesley P.

Wesley P.

Kitchen aid fridge control failure.

Near Winterberry Dr, Austin, TX 78750
Connor M.

Connor M.

NED4655EW0 Amana dryer

Near S 1st St, Austin, TX 78748
Connor M.

Connor M.

GI5FVAXVB00 maytag refrigerator Ice been doesnt match up. Will need ic ebin with blue buttons. Office to schedule directly.

Near Grand Cypress Dr, Austin, TX 78747
Jerry C.

Jerry C.

KCGS556ESS02 Arrived to inspect flame height issues. I found the burner caps not seated correctly and I advised the customer on correct seating of the burner caps. I tested the unit and advised the customer on operation. Operational test good, no gas leaks detected during service.

Near lavon bend, Austin, TX 78717
Carlos G.

Carlos G.

Arrived on site and checked the unit for door issues. Inspected right freshfood door and found bottom hinge washer is missing causing door mullion not to latch on properly. Office to order parts for return visit and reschedule customer. Extra washers in case needed.

Near Moreno St, Austin, TX 78723
Scott  M.

Scott M.

Whirlpool dryer ,

Near Elk Park Trail, Austin, TX 78759
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced pump and motor assembly. Ran test cycle and all checks ok now. No water leaks present after service. Job complete.

Near Kimono Ridge Dr, Austin, TX 78748
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced fixed tstat. Ran test cycle and temperatures were cyclying off over 200 degrees indicating a restriction in house exhaust. Unit also has almost no suction at lint filter which is also an indication of a restricted house vent. Customer to clean. Job complete.

Near Gertrudis Loop, Austin, TX 78747
Clif L.

Clif L.

Whirlpool refrigerator WRX735SDBE02. Arrived on site to diagnose a refrigerator that will not dispense water. Found water line from valve to the despinser has frozen over. Thawed line and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.

Near Windswept Dr, Austin, TX 78738
Clif L.

Clif L.

Whirlpool refrigerator WRX735SDBM04. Arrived on site to diagnose a refrigerator with a dented door. Found right side RC door dented in the center. Replace right side RC door, and tested unit. Properly at this time. No water leaks were found at time of service.

Near Stephanie Ln, Austin, TX 78738
Connor M.

Connor M.

KRFC704FPS00 kitchenaid refrigerator Arrived on site to install regulator. Installed part and tested unit. Unit working properly, no leaks detected.

Near Edenwood Dr, Austin, TX 78745
Carlos G.

Carlos G.

Arrived on site and checked the unit for not dispensing water. Found main water inlet line kinked. Corrected kink and water now working as designed. No water leaks present after service. Job complete.

Near E 41st St, Austin, TX 78751
Carlos G.

Carlos G.

Arrived on site and checked the unit for rust issues. Inspected rust in freezer section and found both rails and middle drawer rusted out not allowing freezer doôr to close properly. Will need to replace both rails and drawer to complete repair. Office to order parts, reschedule customer and ALLOW 2 HOURS.

Near E 34th St, Austin, TX 78722
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced outer door assembly. No scratches or dents on new door. All checks Ok. Job complete.

Near Tilley St, Austin, TX 78723
Wesley P.

Wesley P.

Near Black Oak St, Austin, TX 78729
Connor M.

Connor M.

WRB322DMBM00 whirlpool refrigerator Arrived on site to test unit for tripping breaker. Found amp draw on compressor and entire unit to be reading well within tolerance. Found circuit for refrigerator to be on an arc fault protected breaker which can trip during normal operation of a refrigerator. Unit must be on a not protected 20 amp breaker. All other functions accounted for at time of service. No leaks detected.

Near Janes Ranch Rd, Austin, TX 78744
Connor M.

Connor M.

GI5FVAXVB00 whirlpool refrigerator Arrived on site to test unit for ice issues. Found ice not being dispensed. Ice bin is locked up and has some missing auger blades. Ordering for return.

Near Grand Cypress Dr, Austin, TX 78747
Connor M.

Connor M.

WRS325FDAM01 whirlpool refrigerator Arrived on site to test unit for issue with ui and shelving. Found large amount of cracking on shelves with no sign of misuse. User interface has failed led. Ordering parts for return. Office to schedule after authorization.

Near Brents Elm Dr, Austin, TX 78744

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express Appliance Express 122 reviews Appliance Express on Yelp
Robert R.'s Review Robert R.
5 Stars

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

Read Full Review

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Johnny Tan
Johnny Tan

4 out of 5 stars

posted 1 month ago

We've had Appliance Express come out for various jobs (so far, under warranty). The technicians are always great and super helpful. They'll answer questions about anything and everything, even if it's not what you called them out for.

They had to reschedule a couple appointments. They were always proactive about it though so you weren't left wondering. Still, a lot of clients make sure they are at home during the several-hour appointment window and I think Appliance Express could make it a priority to always make their window so clients don't have to find another block of time.

That said, they are a fantastic company! And definitely several notches above most other home contractors.