for Austin, TX
Dishwasher soap tray replacement
Adam - Austin, TX
The tech did a good job and was professional. My problem is with the price. $125 for a plastic tray? OK... fine, but $180 in labor to replace it? It took him 15-20 min. He was at my house for 30 minutes. I honestly feel a bit ripped off.
Aleksandra - Austin, TX
Easiest service ever
Dean - Austin, TX
Scott was great! Not only did he quickly diagnose and fix our issues but was super communicative, very easy going and very pleasant to chat with.
wonderful service,very knowledgeable and honest,
Elaina - Austin, TX
I was impressed with Scott's knowledge and honesty,thank you for the advise and the well done job
Carl - Austin, TX
Alvin - Austin, TX
John - Austin, TX
David showed up on time and went immediately to work to replace parts on the dishwasher upper rack. In 30 minutes ithe repair was complete and everything cleaned up
Whirlpool Fridge Repair
Steve - Austin, TX
We were sad to have to have called in only after a month of owning the new fridge, but Appliance Express was the company to service our fridge. Oh he was so good and informative about our product, it's all good.
Robert was very professional and efficient
Thelma - Austin, TX
Mary - Austin, TX
Great and prompt service
Liliane - Austin, TX
Alvin - Austin, TX
Carol - Austin, TX
Good service with the exception of the parts being delayed twice and some scheduling timing. Both of the service techs, Joseph and Tyler were on time, knowledgeable and polite. As this was a warranty problem with Maytag, there was no additional cost involved, other than my time.
Erica - Austin, TX
Deborah - Austin, TX
Eric - Austin, TX
Stephen - Austin, TX
Listen to our failure experience quickly diagnosed the problem and went online to find part, cost and delivery. Discussed options - replace or repair. Great experience.
Fast and efficient service by Clif.
Anne - Austin, TX
I paid by phone, he repaired the oven in about 30 minutes. Nice.
Timely and professional
Kevin - Austin, TX
Lennox - Austin, TX
Tech did a great job
Stenly - Austin, TX
Great service, professional attitude, and the problem was solved !
Tyler was great
Barry - Austin, TX
He came, he analyzed, he fixed. Was very pleasant and efficient.
Excellent Service, Brandon was very professional and quickly fixed my problem.
Kevin - Austin, TX
Deanne - Austin, TX
Lou did everything he could to ameliorate the problem with my refrigerator water dispenser over 5 visits.
John - Austin, TX
We appreciate the positive attitude, and skills of Mr. Andy Barr in getting our refrigerator to work properly.
great, friendly service
Wendy - Austin, TX
Carol - Austin, TX
Scott is extremely professional and is an excellent service agent. Thank you!
Luis was extremely helpful!
Julie - Austin, TX
We not only got the ice and water working on our refrigerator, but Luis helped us to understand the computer on our refrigerator. Very personable and knowledgeable.
Great Customer Service
Heath - Austin, TX
The experience was great! The tech (Leo) was very personable, and as he was doing the work we talked as if we were friends. The work was completed flawlessly, we also discussed general operation and issues with the appliances which educated me and helps me make a more informed decision on whether or not I should purchase extended warranty. This is very helpful to have the information without trying to sell me anything.
Very professional. Great service, explained what was wrong and how he fixed it.
Dale - Austin, TX
Barbara - Austin, TX
Barbara - Austin, TX
Technician arrived on time and was able to diagnose the problem (broken igniter) on a brand new Whirlpool dryer.
Ravindra - Austin, TX
Very professional, courteous service!
Laurie - Austin, TX
Scott was very prompt, courteous, and professional. He took time to cover his shoes before entering my home, which I viewed as a sign of respect. He took the time to thoroughly troubleshoot the issue with my appliance. Once he found the problem, he explained and showed me what to look for if this ever happens again and how to quickly resolve the issue. He then reassured me that I have made a good purchase decision with this particular model of refrigerator. Thank you Scott!
Freddy - Austin, TX
Jonathan - Austin, TX
Clif did a great job! Was quick, efficient and great with my dogs being at the house too!
Chris - Austin, TX
Steven - Austin, TX
excellent service, Andy was ver polite and knew his stuff.
Debbie - Austin, TX
Luis was seriously great. He rechecked everything & found first diagnosis incorrect. Fixed it & saved us money! I love honest techs & honest companies! Will def recommend to friends! Thank you
Marcia - Austin, TX
I thought my brand new Whirlpool Fridge freezer doors were not closing properly but Robert pointed out the "nudge" that was needed. He was also quite knowledgeable about certain aspects that I wasn't aware of so his advice was much appreciated.
Hung - Austin, TX
Tyler is truly the Subject Matter Expert (SME) to fix the appliance in less than 10 mins. Thanks You Tyler . Keep up the good work
Excellent - will use them again for certain!
Brent - Austin, TX
John - Austin, TX
Benjamin - Austin, TX
Wesley with Appliance Express visited our home today to fix our almost brand new Whirlpool washing machine. He did a fantastic job and new exactly what the problem was. I can't thank him enough for his knowledge and the support team at Appliance Express in helping us get our washing machine back in working order. Thank you!!
Steve - Austin, TX
LG Fridge Repair
Batya - Austin, TX
Great service and follow up.
CK - Austin, TX
Casey - Austin, TX
Friendly, helpful and efficient
Quick and good job.
Jason - Austin, TX
Pierce - Austin, TX
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site dishwasher leaking. Tested and inspected unit and found leak coming from left front. Found tub and door is wrapped. Attempted to correct with no improvement.
DRYER AMANA NED4655EW1 Arrived on job for complaints of not starting. Found fuse open. After replacement test operation and recommended vent cleaning.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL KFIS20XVMS11 "Arrived on site to diagnose a water filter notification issue and ice not dispensing. When I arrived the ice issue was already resolved. Pulled ice bucket and informed customer that they should empty it regularly and appeared it had not been emptied in a bit and itr was starting to melt and stick. Functionally everything was working. Replaced customers water filter at their request, and walked the, through how to reset the notification for the filter via the UI menu. Notification has been reset, new filter installed and all is working as designed.
DISHWASHER IKEA IUD8555DX1 "Arrived on site to test unit for not operating. Tested unit found control board was not responding. Replaced control board, tested unit and found that UI control panel LED was not lighting up. Did not have panel control. Ordering part # W11105144 panel control. Office to reschedule ; ordrng 1 W11105144 (PANEL CONTROL )"
COOKTOP WHIRLPOOL KGCK366VSS02 Arrived on site to test unit for burning red issue. Found that a humidifier as in the room that caused flame discoloring. Instructed customer on humidifier being the cause of the issue. Job complete
OVEN KITCHENAID KFGD500ESS04 Arrived on job for complaints of temperature in upper oven low. Checked temperature and sensor out of range replaced sensor.
DRYER WHIRLPOOL WED5000DW1 "Arrived on site for no heat dryer. Checked voltage at terminal block, found dropping one leg of power. Confirmed previous diagnosis from previous technicians diagnosis. Quick pics of voltage jacks on meter. Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for cooling issue no no ice. Per service pointer W11329116C defrosted evaporator,installed updated cover,secured thermistor to correct location on suction line using a zip tie,reassembled fresh food compartment. Installed updated control with new software, changed defrost setting to basic. ordrng 1 CNOTE (S27311 2xL)"
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site and inspected refrigerator and found surface of left fresh food door is damaged. Issue is cosmetic and not effecting function of refrigerator
DRYER WHIRLPOOL WED49STBW1 Arrived on job for complaints of not working. Found fuse open. Replaced fuse and test.
WASHER LG WM3360HVCA Arrived on job for complaints of over fill code ran test for fill and cold water valve failed.; ordrng 1 5220FR2008F (COLD VALVE )
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found it is heating well, found no airflow through lint trap. Removing that hose from Bacot dryer returns airflow. Vent to the exterior of home will need to be cleaned/cleared in order for dryer to operate normally. Recommended to customer that dryer not be used until this has been completed. Dryer is new and there is no lint at time of service, job complete"
WASHER WHIRLPOOL MVWB835DC3 "arrived on site to inspect washer not turning on. Upon further inspection, I found the unit unresponsive. I verified voltage at the outlet and found it to be a GFCI outlet. I verified voltage to the unit and the green light flashing. Following the tech sheet, I tested voltage and resistance to the control and UI console and found the console needs to be replaced. I removed and replaced the console ad retested. Unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WDT720PADM2 "Arrived on site to test unit for not dishes not washing. tested unit, found that pump and motor was not working. Job complete"
REFRIGERATOR GE PFSS6PKXASS "Arrived on site for failed filter head. Removed faulty filter head,installed a new filter head checked water connections no leaks,installed filter tested dispenser good water flow. Checking water lines with water dispensing no leaks unit working as designed.
WASHER WHIRLPOOL WFW97HEDW0 Arrived on site for washer throwing long drain code . Removed drain trap and found a couple pieces of cloth clogging drain . Ran diagnostics and all checked normal and unit is finishing test now . No water leaks detected at time of service .
RANGE WHIRLPOOL WFG505M0B62 "Arrived on site for “broken gas lines under cooktop” complaint. Inspected unit and found all orifice holders to be broken. No leaks were detected. Removed and replaced all orifice holders. Unit is performing as designed. No leaks detected, at time of service."
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site for oven no operations. Tested and inspected unit and found failed therm fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for “dented freezer door” complaint. Verified damages to freezer door. Upon installation of new door, found insulation bulging out of top front trim and top side trim rubbing upper hinge. Ordering new freezer door. .; ordrng 1 LW10728959 (dor-fip FREEZER)"
MICROWAVE KITCHENAID KBMS1454BSS "Arrived on site to install previously diagnosed parts. Installed new slide and spring, and also replaced switch for left hand side. Tested unit and all is working as designed. Call complete."
WINE COOLER WHIRLPOOL KUWL204EPA00 "Arrived on site for “noisy operation” complaint. Inspected unit and could not reproduce noises. Asked customer to record noises, to further help in diagnosis. Unit is performing as designed."
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for “leaking from bottom of unit” complaint. Inspected unit and could find no tears in hoses or bellows. Ran through complete cycle, with no leaks. Request customer record when leak appears, again and what cycle(s) it appeared on. No leaks detected, at time of service."
REFRIGERATOR WHIRLPOOL WRT138FZDM00
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site to diagnose a refrigerator that had lights out in the FC and one light in the RC. Replaced LeD control due to having 6 lights out. Retested unit and all lights were still out. Replaced RC light first and still no change. Replaced bottom left and top center FC lights and was able get all lights on. All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site for no cool. No frost formation on evaporator diagnosed leak in system. Replaced compressor evaporator and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator both compartments not cooling. Preformed temperature test in RC and found warm. Performed temperature test in FC and found normal. Found failed harness and damper. Ordering needed parts. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10248595 (DAMPER CONTROL )
MICROWAVE WHIRLPOOL WMH53520CS2 "Arrived on site to test unit for no power. Tested unit found the door 3 way switch was burned out. Replaced 3 way switch. Tested unit, unit test good. Job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit for leaks. Tested unit, found drain motor was broken. replaced drain motor, tested unit, no leaks at this time. Job complete"
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to install previously diagnosed parts. Extracted left freezer compartment left pan stop and replaced. Installed new right pan stop as well. All is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previously diagnosed parts. New door installed with emblem. Tested fitment and leveled unit. All is working as designed at this time. Call complete
OVEN KITCHENAID KEBS177SSS00 Arrived on site for wall oven flashing error code . Ran diagnostics found stuck key pad error . Hard power reset has fixed issue for now .
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onnsite and found cracked ice container. Replaced container. It is now operating as designed. Advised tenant on maintenance.
DRYER WHIRLPOOL WED560LHW0 Arrived onnsite and used dryer pads to reduce operational noise. Unit is otherwise operating as designed.
DISHWASHER JENN-AIR JDB9200CWX3 "Arrived on site for dishwasher with failed tracks, Skyped office and tracks are covered under warranty. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived on site to install previously diagnosed parts. Called Whirlpool tech line to describe issue and fixes. Customer was dissatisfied with the gap left where the icemaker cover panel contacts the door. Picture in SD mobile. Tech line recommend replacement of the full door. Reference SR7726157617. Ordering LW11037733 Door. Will have office schedule return when door arrives. Also ordering panel cover W11126296 in the event there is a gap in the replacement. Office to schedule return visit. ; ordrng 1 LW11037733 (dor-fip) and 1 W11126296 (cover-frnt)
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “start button not working” complaint. Inspected unit and found area around start button, on ui, shorted out. Called Tech-Line and spoke with Chris (Ref# 7726156654). Found signs of water intrusion inside door and on ui. Per Chris, ordering new vent assembly, door gasket and ui.No leaks detected, at time of service.; ordrng 1 WPW10469574 (vent asm) and 1 WPW10524469 (gasket)"
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to diagnose a freezer with a Buzzing sound and no ice condition. Performed console diagnostics and found readings for bimetal and thermistor to be normal. Inspected freezer compartment and found FC Evap covered in ice, with fan blade hitting ice. Checked FC thermistor in unit and found resistance to be very low. Defrosted unit and replaced motor for fan as well as harness with bimetal and thermistor. Retested unit and verified defrost heater is coming on. Reassembled FC. All is working as designed at this time. Call complete."
RANGE KITCHENAID KSIB900ESS2 Arrived on site to test unit for cooktop not working. Test unit and found bad module and display. Ordering new display W11208294 and new module W10886867. Will need 2 hours office to ; ordrng 1 W10886867 (MODULE ) and 1 W11208294 (DISPLAY )
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived onsite to install new sealed system to French door refrigerator from prior tech’s diagnosis. Removed compressor. Installed new compressor,dye drier and process stub using braising methods. Vacuumed unit down. Charged with 5.0oz of R134a refrigerant. Reassembled and observed frost pattern. Good pattern forming and good air flow. No other issues found. All water connections were dry at time of service."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=65 degrees & RC=62 degrees. Placed the unit in diagnostics and ran test #4. The FC Evap never frosted up other than the top front coil. The compressor and condenser fan came on. Once I took the unit out of the diagnostics, the compressor sounded as if it shut off. I am ordering the compressor, Fac evaporator, dryer, access valve, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. No water leaks observed during service. Office to schedule return service. ; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (AUTHORIZATION SEALED SYSTEM) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for faulty evaporator thermistor. Customer defrosted unit,removed cover,installed a new fan motor that includes both thermistors,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws. Reassembled unit changed defrost setting to basic,checked air flow good."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "arrived on site to inspect refrigerator frost build up. Upon further inspection, the customer opened the FC door and I found ice built up across the top of the cabinet at the door. I closed the door and found a gap in the door gasket at the top left corner. I placed my flashlight inside the FC section and closed the door and could see the gap even better (photo). I placed my level at the top left corner of the unit and found that the cabinet was badly warped upon repair. Also found that the center mullion on the top left corner was badly warped as well causing a gap in the RC door gasket. I contacted Techline and spoke to Scott and advised him of my findings No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on job for complaints of noise. Found damper door causing noise. Replaced damper and test operation. No leaks detected at time of service
DRYER WHIRLPOOL WED5000DW1 "Arrived on site for unit not drying, found unit to be missing 120v after breaker was recently replaced. Advised to have electrician come back and double check connections and call back if still issue"
DISHWASHER WHIRLPOOL WDTA50SAHZ Arrived on job for complaints of leaks. Found the tub top back leaking. Ordered tub.; ordrng 1 WPW10681507 (tub-dishwr)
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for hv replacement. Replaced all high voltage parts and thermistor and tested good, no more errors"
MICROWAVE WHIRLPOOL WOC54EC0HS00 "arrived on site to inspect microwave/oven wall unit display not working. Upon further inspection, I attempted to place the unit in diagnostics but it failed. I cycled the power to the unit and then attempted diagnostics again and was able to get into it. The unit showed no error codes and when I pressed on a button, the response was intermittent. I removed and replaced the console and retested. Unit is operating as designed. Job completed."
REFRIGERATOR KITCHENAID KSC24C8EYY02 arrived on site to perform sealed system repair for refrigerator. Upon inspecting unit found capillary line going to evaporator corroded and leaking
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.