Local Reviews
for Austin, TX

Rated 4.9 out of 5 stars based on 122 customer reviews

Map of Austin, TX

Great Service




Quick, diligent and curtious at a reasonable price.


Map of Austin, TX

Fantastic Service!




Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.


Map of Austin, TX

Friendly and efficient service




It was a pleasure having appliance express fix my stove top.


Map of Austin, TX

Great service - Five Stars




Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.


Map of Austin, TX

Great





Map of Austin, TX

Satisfied with service




Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.


Map of Austin, TX

Very impressed with the level of service!!




Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!


Map of Austin, TX

Sherlock Holmes Repair




Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.


Map of Austin, TX

Great Service





Map of Austin, TX

Mike & Sue's Reefer




Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.


Excellent service




Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.


Great Service




Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.


Denny




Carlos is experienced and professional and always on time


Washing machine repair




Very fast diagnosis and repair process.


Outstanding customer service





Cliff was outstanding!




Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!


Very Pro




Showed up on time. Explained everything. In and out no problem!


Great Service




The technician was fantastic! Very friendly, unobtrusive and prompt.


Thorough and Professional




We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.


Competent,courteous technician,expensive!




Cost more than I expected


Leo was great to work with!





Excellent Customer Service by Joseph Cordell




Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!


Prompt, courteous service! Washer back to normal. Thanks.





Kerr





prompt & great service




only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.


Repair




Great


Quick Service




Clif did a great job with install, and was friendly and informative.


Top Shelf Service!




Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!


Great service




Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.


Highly recommend!




Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.


Great,efficient service!




Everything went smoothly. Very nice service and repairman!


Luis was provided prompt, outstanding service




Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.


Awesome Service!




Clif was very knowledgeable and super helpful fixing our washer issue.


Erika





Excellent service




My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.


Very knowledgeable and customer oriented!




We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.


JennAir Steam Oven




My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.


Great service





Perfect Service




Connor completed a full job. 100 % great service. Explained it well. Thanks so much!


Excelent!




Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.


Clif is awesome




Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif


Great Service





Great service




Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.


Excellent experience




Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician


Great service through a long haul




This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.


Excellent service




Came on time. Very knowledgeable. Friendly.


The Iceman Cometh




Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.


Great Customer Service




Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.


Excellent and professional service




From the initial service order to the final completion of the 2-step job, Luis took great care of us.


Considerate & Helpful




Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.


Jerry C.

Jerry C.

WRT311FZDM00 arrived to install part. Removed and replaced existing extension and tested. During service, I found large amount of moisture on the ceiling of fc. The left side of the fc door gasket was gapped one quarter inch along its entirety. I was able to re-bed the gasket and get it to seal correctly, through multiple tests. Advised customer to contact us if excessive moisture persists within the chassis. Operations are good; no leaks; all connections dry.

Near Catskill Trail, Austin, TX 78726
Connor M.

Connor M.

MVWC500VW0 maytag washer Arrived on site to install parts for reapir. Installed cogs and coupling. Unit working properly, no leaks detected.

Near Barton Creek Blvd, Austin, TX 78735
Connor M.

Connor M.

KRFF305ESS00 kitchenaid refrigerator Arrived on site to test unit for no ice production. Found ice level arm out of position at ice maker. Corrected issue and forced harvest. Unit harvesting and filling properly. No leaks detetced.

Near Deerfoot Trail, Austin, TX 78737
Jerry C.

Jerry C.

MVWB765FW0- Arrived to install gear case. Verified squeaking noise from gear case; removed old part and installed new gear case. Calibrated Unit; tested in Manual and automatic test modes. Operational tests good; no leaks during service.

Near Palmbrook Dr, Austin, TX 78717
Connor M.

Connor M.

NTW4516FW2 Amana washer Arrived on site to test unit for not completeing cycles. Confirmed proper function of all components. No error codes stored. Will need to replace control for repair. Control is an expart. Office to schedule directly.

Near Taylorcrest Dr, Austin, TX 78749
Connor M.

Connor M.

MGDC215EW maytag dryer Arrived on site to test unit for not drying well on auto dry. Found customer using auto dry as a touch up cycle. Not intended for use like this. Confirmed proper function of all components and instruct on proper use. Unit working properly. Made aware of proper venting and fire hazard.

Near Woodhue Dr, Austin, TX 78745
Connor M.

Connor M.

Arrived on site to test unit for wash cycle not working. Found only aggitator moving during spin. Error code for shifter failure aswell. Ordering clutch and slider for repair. Office approved 2/20 CM only please WTW8700EC0 whirlpool washer

Near Green Emerald Terrace, Austin, TX 78739
Connor M.

Connor M.

MVWX655DW1 maytag washer Arrived on site to test unit for ripping clothes during cycle. Confirmed proper water flow and fill. Found washplate slightly off center. Replaced and instruct on proper cycle usage and loading techniques. Unit working properly, no leaks detected.

Near Eldorado Trail, Austin, TX 78739
Jerry C.

Jerry C.

WDF520PADM7 Arrived on site for a dishwasher door not staying open. Found that the friction pad was split. Installed new friction pad; adjusted spring and door operates as designed. No leaks observed during service.

Near Iveans Way, Austin, TX 78717
Connor M.

Connor M.

WTW4815EW0 whirlpool washer Arrived on site to test unit for not rinsing clothes well. Found error code for open motor winding. No other issues found. Ordering motor for return. Sw approved monday

Near W Slaughter Ln, Austin, TX 78749
Jerry C.

Jerry C.

Arrived on site for a dishwasher not cleaning well. After further inspection of the Unit, found that the Unit was clogged. Cleaned the chopper and housing and filter. Tested Unit and Unit operates as designed. Found no water leaks; all connections were dry. DW510 $139.99.

Near White Creek Dr, Austin, TX 78717
Connor M.

Connor M.

MVWC416FW1 maytag washer Arrived on site to test unit for loud noise during operation. Found motor housing loose and rubbing on gear. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near Sunset Ridge, Austin, TX 78735
Jerry C.

Jerry C.

Arrived on site for a dishwasher not working/lighting up. Checked the voltage and it was good. Checked the user interface connection to control board and found corrosion on user interface. Verified 5 VCC and then Installed new user interface and it came on. Tested Unit and it operated as designed. Found no water leaks; all connections were dry.

Near Double Eagle Pass, Austin, TX 78717
Connor M.

Connor M.

WED85HEFC whirlpool dryer Arrived on site to test unit for no heat. Found improper voltage at house supply. Instruct on contacting an electrician. Made aware of proper venting and fire hazrads.

Near Suena Dr, Austin, TX 78741
Connor M.

Connor M.

MVWX655DW1 maytag washer Arrived on site to test unit for loud clicking noise. Found loose nut on drive shaft. Tightend with loc tite and tested unit. No leaks detetced.

Near S Pleasant Valley Rd, Austin, TX 78741
Connor M.

Connor M.

WMH53520CS7 whirlpool microwave Arrived on site to test unit for fan not working. Found fan would spin if i assisted it in starting. Once at a complete stop it would not start spinning by itself. Will need to reaplce fan. Ordering control if needed. Fan is expart, office to schedule directly.

Near Hermia Street, Austin, TX 78741
Connor M.

Connor M.

WTW4915EW1 whirlpool washer Arrived on site to install drain pump for repair. Emptied water and installed. Unit working properly, no leaks detected.

Near Bluff Springs Rd, Austin, TX 78744
Connor M.

Connor M.

CAE2745FQ0 whirlpool washer TL110-189.99 arrived on site to install actuator for repair. Installed and tested unit. Unit working properly, no leaks detetced.

Near Governors Row, Austin, TX 78744
Connor M.

Connor M.

WTW4815EW1 whirlpool washer Arrived on site to test unit for not spinning out. Found error code for off balance load. Ran spin cycle and found no mechanical frictionon drive. Unit is balanced and suspension is even. No issues found. No leaks detetced.

Near Lady Bird Ln, Austin, TX 78741
Connor M.

Connor M.

DU8550XX1 whirlpool dishwasher Arrived on site to test unit for latch issue. Found latch for dispenser worn out. Also found leak in rinse aid dispenser. Replaced both parts and tested unit. Unit working properly, no leaks detetced.

Near Dick Nichols District Park: Loop Trail, Austin, TX 78749
Connor M.

Connor M.

MVWX655DW1 maytag washer Arrived on site to install parts for repair. Installed control and latch. Unit working properly, no leaks detetced.

Near Jadewood Ct, Austin, TX 78748
Chase S.

Chase S.

WDF520PADM arrived on site to check dishwasher for intermittent power issues and blinking lights on control panel. Customer stated that start light with flash and when pressed the whole unit would go blank and not respond. Checked wiring at terminal block and found large wire nut for neutral wire with a loose connection. Replaced electronic control due to possible damage from backfeed through neutral wire. Rent s cycle and all functions of dishwasher check good

Near J Ln, Austin, TX 78754
Chase S.

Chase S.

MVW655DW1 arrived on site to check washer for no operation. Found standing water inside tub period removed all water and inspected drain pump. Found impeller bearing broken. Also found gearcase shaft had dropped causing pulley to rub on machine cover. Will need to replace drain pump and gear case to repair washer

Near J Ln, Austin, TX 78754
Chase S.

Chase S.

WED75HEFW arrived on site to check dryer for no heat. Checked thermostats and heating element and they checked good. Verify proper voltage at wall outlet. Inspected wiring at terminal block and found L to side of power cord broken off exposing bare wire. Advise customer that power cord would need to be replaced and unit should not be plugged in.

Near Cameron Rd, Austin, TX 78754
Chase S.

Chase S.

WRF981BOOM arrived on site to check refrigerator for no ice production and frosting in freezer. Found missing segments on user interface display and compressor running during Diagnostics. Owned wiring in door and it checked good. Sound compressor with internal ticking noise and constantly ramping up to high speed and then lowering down. Inform customer that Electronics would need to be replaced to further diagnose other issues

Near Auburn Dr, Austin, TX 78723
Chase S.

Chase S.

Near Auburn Dr, Austin, TX 78723
Chase S.

Chase S.

UXT5530AAS arrived on site to check vent hood for vibration noise. Found noise would occur when blower speed was reduced from high to low. Replaced blower and tested multiple times. After replacement all functions a vent Hood check good. There must have been a failure of the internal motor bearing or defect in mounting brackets

Near Kocurek St, Austin, TX 78723
Chase S.

Chase S.

WMH32519CS arrived on site and checked microwave for open / closed door error. Inspected microwave frame and switches. Found normally open switch body had separated. Due to frequency of error replace both upper and lower inner locks as well as all three switches. Tested all functions of microwave and all check good after repair

Near Moreno St, Austin, TX 78723
Chase S.

Chase S.

WMH31017FB arrived on site and checked microwave for F1 E4 error. Tested unit and immediately received error. Performed voltage checks at control and found faulty relay on control. Replaced main control and tightened upper and lower inner locks. Tested unit multiple times with no failure. All checks good after repairs. Job complete

Near Olenick St, Austin, TX 78723
Chase S.

Chase S.

WDT920SADM3 dishwasher for not cleaning properly. Found lower spray arm not rotating due to failed diverter motor. Replaced sump and motor assembly and retested unit. All functions of dishwasher check good after repairs. No water leaks present. Advise customer used dishwasher Magic or vinegar to help maintain the unit.

Near Berkman Dr, Austin, TX 78723
Connor M.

Connor M.

KDTE704DSS0 kitchenaid dishwasher Installed vent and ui. Ran diagnostic cycle. Unit working properly, no leaks detected. Collected remaining balance via cc.

Near Agape Ln, Austin, TX 78735
Connor M.

Connor M.

WFG320M0BS0 whirlpool oven

Near Rialto Blvd, Austin, TX 78735
Connor M.

Connor M.

MVWB835DW2 maytag washer Arrived on site to test unit for walking around during spin. Found this only happens when 1 article is in washer. Found unit unlevel. Leveled unit and explained proper loading techniques. Unit working properly, no leaks detetced.

Near Barton Creek Blvd, Austin, TX 78735
Connor M.

Connor M.

WRS315SNHM00 whirlpool refrigerator Arrived on site to test unit for not cooling well in freezer. Found all fans working and compressor working. Freezer at 20f. Ff section at 38. Found indication of small leak in seald system or potenitally undercharged. Will need to add uv drier and recharge. Ofiice to schedule directly.

Near Silmarillion Trail, Austin, TX 78739
Connor M.

Connor M.

WDF320PADS1 whirlpool dishwasher Arrived on site to test unit for not washing. Found sump getting power but just humming. Replaced worn out sump and tested unit. Unit working properly, no leaks detected.

Near Fort Worth Trail, Austin, TX 78748
Connor M.

Connor M.

WMH31017FS0 whirlpool microwave Arrived on site to test unit for not working. Found door open close error. No switches tested bad. Replaced all components and tested unit. Unit working properly at time of service. Attached leasing info to sdquickpic

Near Oak Hill Ln, Austin, TX 78744
Connor M.

Connor M.

WDF320PADS1 whirlpool dishwasher Arrived on site to test unit for not washing well. Found error code for incoming water temp too low. Unit functioning as designed otherwise. No leaks detetced.

Near Waterloo City Ln, Austin, TX 78741
Connor M.

Connor M.

KDFE454CSS4 kitchenaid dishwasher Arrived on site to test unit for 1-2 inches of water at bottom of unit. This is a normal occurance. Instruct on proper use and checked fo any other potential issues. Uni working properly, no leaks detetced.

Near Cap Rock Dr, Austin, TX 78735
Chase S.

Chase S.

UXT4230ADS arrived on site to check vent Hood for fluctuating fan speeds. Was able to duplicate fan lowering and raising speeds. Found small art spot on motor winding which cause fan speed to fluctuate after motor heated up. Replaced motor and tested unit. Vent Hood blower function is normal after repairs

Near US-290, Austin, TX 78736
Chase S.

Chase S.

WOD92EC0AS arrived on site and replaced control fuse that had failed after oven use. He did Evan to 350 degrees and verified proper function of blower. All checks good

Near US-290, Austin, TX 78736
Chase S.

Chase S.

PRG4810LP arrived on site and found front left Dual power burner pooping loudly when igniting. Also found other single burners not having flames fully lit all the way around the burner. Switched the burner and burner caps for the power burners and found the issue is with the burner and burner caps

Near Covered Bridge Dr, Austin, TX 78736
Connor M.

Connor M.

WTW4900BW whirlpool washer Arrived on site to test unit for off balance loads. Fund unit unlevel leveled and tested unit. Unit working properly, no leaks detetced.

Near Palace Pkwy, Austin, TX 78748
Connor M.

Connor M.

NTW4516FW1 Amana washer Arrived on site to test unit for leaking from rear even when not in use. Found crack in valve on hot solenoid. This likely happened when temps dropped to freezing because unit is in a shed. Instruct customer on covering unit and keeping door closed if a freeze is ever expected. No leaks detected at time of service.

Near Shallowbrook Trail, Austin, TX 78744
Connor M.

Connor M.

MEDC200XW3 maytag dryer Arrived on site to install motor for failure. Installed and tested unit unit working properly. Instruct on proper venting and fire hazard.

Near Silver Dale Dr, Austin, TX 78736
Connor M.

Connor M.

WDT780SAEM2 whirlpool dishwasher Arrived on site to test unit for rack issues. Found da,aged rack and adjusters. Replaced both and tested unit. Unit working properly, no leaks detetced.

Near Silver Dale Dr, Austin, TX 78736
Connor M.

Connor M.

WFE515S0ES1 whirlpool range Arrived on site to test unit for damaged door. Found several dents on front stainless. Replaced and tested unit. Unit working properly.

Near Old San Antonio Rd, Austin, TX 78748
Connor M.

Connor M.

MVWX655DW1 maytag washer Arrived on site to test unit for rubbing and ripping clothes. Found signs of potentially warn out washplate. Replaced and tested unit. Unit working properly. Recommended increasing soil level to allow more water per cycle. No leaks detetced.

Near Crownspoint Dr, Austin, TX 78748
Connor M.

Connor M.

KGCU467VSS02 kitchenaid cooktop Assisted leo with repair. Unit working properly.

Near Archeleta Blvd, Austin, TX 78739
Connor M.

Connor M.

MEDB400VQ maytag dryer Arrived onsite to test unit for door closure issue. Found failed strike and catch. Replaced and tested unit. Unit working properly. Instruct on proper venting and fire hazard.

Near E 2nd St, Austin, TX 78702
Connor M.

Connor M.

MVWB400VQ0 maytag washer Arrived on site to test unit for leaking. Found several failing valves on valves log and potentially clogged dispensers. Will need both for repair. During step diagnostic found bearing operating loudly. Will need to bring with to repair. Office to schedule directly.

Near E 2nd St, Austin, TX 78702

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express 4.5 star rating 127 reviews
Robert R.'s Review Robert R.
5.0 star rating

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

Read Full Review

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Brandy Faulk
Brandy Faulk

4 out of 5 stars

posted 2 weeks ago

It was frustrating, at first, that the earliest available appointment was a week out, and then it was cancelled due to the assigned tech being out ill. However, when the appointment did happen a few days later, Jonathan was fantastic. He was courteous, quick, and did a great job of explaining what the issue was and how we can help prevent future issues like it. He also gave us some great advice on how to ensure the rest of our appliances are functioning the best they can. Thanks Jonathan!