for Austin, TX
Excellent Service and Convenience
Stephen - Austin, TX
Mary - Austin, TX
Great experience contacting Appliance Express and setting up a service call. Wes showed up right on time and did great work! He is polite and knowledgeable and offered reasonable suggestions for avoiding future issues with my washer and dryer.
Excellent service and technician.
Viola - Austin, TX
Steve was a consummate professional. He called to confirm his appointment the day of service, arrived on time and put on shoe protectors, but the best part was that he is knowledgeable, affable and expedient.
Great service, he fixed what the first guy didn’t
Barbara - Austin, TX
Luis did a great job as he always does!
Michael - Austin, TX
I appreciate Luis and his knowledge, experience, and friendly demeanor!
Dale - Austin, TX
Found my appliance repair shop I go to every time
Sherri - Austin, TX
Lisa - Austin, TX
Joe - Austin, TX
Difficult problem solved
Timothy - Austin, TX
Thanks very much to Brandon. Our refrigerator had three or more issues - he got us back and running.
Tami - Austin, TX
Luis is very good and Has great customer service skills
Excellent and friendly service!
Lauren - Austin, TX
Repair went quickly and efficiently.
Margaret - Austin, TX
Charge was higher than a new microwave would have cost! We should have been forewarned.
Ruth - Austin, TX
Excellent service and very knowledgeable
Bradley - Austin, TX
Leo found the issue quickly and replaced the part and tested the unit all within 25 minutes. He was extremely friendly and answered all of my questions. Thank you sir!!
Sophie - Austin, TX
Luis was very professional and fixed the problem quickly and efficiently, he was a pleasure to work with!
Shyam - Austin, TX
Abe - Austin, TX
the problem with our refrigerator was diagnosed quickly and accurately and the required parts were ready in the truck- installed and back working within the hour... awesome
Paul - Austin, TX
Scott was supper professional and nice. He is the model for what all customer service should be!
Jesse - Austin, TX
Joseph called us before he showed up and showed up when he said he would. He was awesome with talking about how the stove should work and did the troubleshooting and adjusted the stove and it works perfectly now!!!
Courteous and professional
ZVD - Austin, TX
The technician was very professional - took care of our washer in no time. He presented well, was very polite and a nice guy. The company was communicative and responsive.
Barbara - Austin, TX
Paul was an excellent and very competen repair person. He answered all of my questions. The office schedulers tried to meet my needs and kept me informed of arrival times.
quick, expert service from both the company and the technicians
Kyle - Austin, TX
Ghattas - Austin, TX
Job was well don fast and clean produce ice in one bower thank u
"Corpus - Austin, TX
Job well done
Fast and professional
Matt - Austin, TX
The tech was fantastic. He was prompt, profession and quick to diagnose and fix the issue
Wendy - Austin, TX
Great experience, problem solved!
Kevin - Austin, TX
Very Good Service
Amazing Customer Service
Eric - Austin, TX
The technician identified the problem, informed me of the problem and also taught me on how I can help prevent any future issues with just a few quick and easy steps! He went the extra mile and then some!!
Abdul - Austin, TX
Shannon - Austin, TX
John - Austin, TX
He was very kind in sharing some useful tips for our oven, as well as other Whirlpool appliances, and helped us correct a mistake due to the builder’s negligence!
Maxwell - Austin, TX
Some of the best service from someone in a long long time. Everything was great!
Wendy - Austin, TX
Showed up on time and completed the repair in a timely manner.
Continued good service
James - Austin, TX
Great efficient customer service!
Jamilah - Austin, TX
Tyler was kind and took off his shoes when he entered my residence. He was very courteous and fixed my overhead fan promptly.
Donald - Austin, TX
Luis was on time and quick. Answered all my questions and was a pleasure to deal with.
Evelyn - Austin, TX
My dishwasher stopped working I called Appliance Express and described what problems I was having. I didn't have to wait too long for service and they brought the part I needed. The price was far less than having to buy a new dishwasher.
Carole - Austin, TX
Kevin came to work on my Whirlpool washer. He did maintenance on it and gave me some good tips. He was very nice and very professional. It was a good experience.
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Hayley - Austin, TX
Heming - Austin, TX
Neta - Austin, TX
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
GDIII - Austin, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
SB - Austin, TX
Joyce - Austin, TX
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of F3E1 code. Ran diagnostics and confirmed code. Replaced water level switch and retest. No codes on retest. No leaks detected at time of service.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not draining properly . Ran diagnostics got 8-3 , 5-2, 0-1 error codes . Found a lot of soap build up . Also customer instructed on soap use and and cleaning around outer door glass ( lots of hair build up) and inside of bellow on weep holes in gasket . No water leaks detected at time of service . Job complete ."
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for previous company’s repair . Ran temps both compartments were higher then normal . After running diagnostics and checking frost pattens . Unit will need sealed system . Order both evaps compressor ,uv drier , service port , 3 hrs . No water leaks detected at time of service. 1 8201675 (compressor) and 1 SERVICEVALVE and 1 UVDRIER and 1 W10917531 (FRESH EVAP. ) and 1 WPW10608485 (evaporator FZ)"
WASHER WHIRLPOOL WET4024HW0 "Arrived on site for “EL error code” complaint. Inspected unit and determined that washer door latch was faulty. Removed and replaced door latch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
RANGE KITCHENAID KFGD500ESS00 "Arrived on site for unit not heating, found igniter not working, replaced and tested goo,d no gas leaks on site
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onnsite and found freezer door able to move up and down on hinges which is normal. Advised customer on normal operation and answered all other questions. All. He is good.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for “still leaking from freezer” complaint. Inspected unit and found crack in icemaker. Ordering new icemaker. No other leaks detected, at time of service.; ordrng 1 4317943 (icemaker only)"
WASHER MAYTAG MVWB835DW4 Arrived onsite to replace the previous diagnosed parts. I replaced the gearcase and ran service step 52 to calibrate the unit. I ran service step 51 and tested the unit. All test passed but upon putting the unit back in diagnostics I got an F5E4 error. I found the white wire pin on the molex connector for the lid lock had come out of its locked position and was not making contact with the pin on the control. I put the pin back in the connector and retested. The unit is working as designed. Call complete.
OVEN FRIGIDAIRE FGEW3065PFG Arrived on site to test unit for door no opening. Got door opened and found wires to control board melted and also found control board and panel melted. Will need to order new control board 5304507680 will also need new control panel 139038815 and new latch 139021303 and new wire harness 5304517374.; ordrng 1 139021303 (LATCH ) and 1 139038815 (PANEL CONTROL ) and 1 5304507680 (CONTROL BOARD ) and 1 5304517374 (MAIN HARNESS)
RANGE KITCHENAID KGSS907SSS03 "Arrived on site to replace appliance manage and control at the same time. Replaced parts test cooling fan and cooling test good. Checked all wires and wires all good, turned unit on to 450 and unit test good job complete."
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on job to replace control box. After replacement fans are working and after time delay compressor start. No leaks detected at time of service
RANGE WHIRLPOOL WFG540H0ES1 Arrivedon site for f 3 e0 error and no oven function. Advised customer sensor would be needed. Ordering control also. ; ordrng 1 W10833885 (sensor) and 1 WPW10348712 (cntrl-elec)
DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site for “noisy disposal operation” complaint. Inspected unit and found blade had come off of rotating plate. Removed and replaced disposal. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR ELECTROLUX E32AR85PQSB Arrived onnsite for symptoms of 30 degree temps when set at 38. Manufacturer recommended replacement of control and thermistor which has occurred . Also verified unit is on dedicated 20 amp circuit.
WASHER WHIRLPOOL WFW86HEBW0 "arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and it showed no error codes. I continued with testing and for und that the unit has been leaking on the front panel at the bottom of the door. The unit operated as designed with no leaks. I inspected the drain area of the bellow and found a large amount of animal hair in the drain area clogging the drain ports. I advised the customer of my findings and cleaned the drain area and the water that was in this area began to drain once I cleaned the ports. No water leaks observed during service, job completed."
DRYER LG DLE1501W
REFRIGERATOR KITCHENAID KSSO42FMX03 "Arrived on site for cooling issue. Found evaporator fan motor not running. Removed fan motor installed new fan motor unit,fan powered on reassembled unit checked air flow in fresh food good.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit for leaks no leaks present at this time and not washing correctly.
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived on job for complaints of thin ice. Ran diagnostics and all working properly but found the condenser blocked with hair.
OVEN MAYTAG MER8600DS0 Arrived on site to test unit for oven not getting to temp. Test unit and found broken bake element. Replaced bake element. Test unit after replacing bake element and unit test good job complete.
REFRIGERATOR KITCHENAID KRFF507ESS00 Remove unit from cabinet to start sealed system repair. And your diagnostic step for her to move three-way refrigerant valve. The valve did not move. Tried it once again and then it didn’t move. Valve only move one time out of four attempts. Will order refrigerant valve and bring other parts back as well in case they are needed. All water connections were dry.; ordrng 1 WPW10443217 (valve)
OVEN JENN-AIR JJW2830WB00 Arrived on site to replaced upper cooling fan. Replaced fan test unit and unit test good job complete
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for unit leaking, found unit leaking from diverted motor, replaced pump and motor and tested good, no leaks on site"
REFRIGERATOR KITCHENAID KBFN502ESS02 "arrived on site to inspect refrigerator door not closing. Upon further inspection, I checked the hinges on both doors and they appeared to be fine. Looking at the right RC door, it does not stayed closed as appears to be warped. I attempted to level the unit by raising the leveling legs and starting from the beginning. Once I had the unit leveled, the right RC door continued to not close properly. I attempted to adjust the top hinge but nothing changed. I advised the customer of my findings and am ordering the door, and hinge parts . No water leaks observed during service..; ordrng 1 W10752868 (bracket) and 1 W10782299 (dor-fip ) and 1 W11218690 (HINGE-DOOR) and 1 WP2307857 (extension) and 1 WP2316804 (spacer) and 1 WPW10485980 (hinge-door)"
OVEN JENN-AIR JJW2830DP00 "Arrived on site and found F2E1 error code, took 1 picture. Replaced control panel and oven is now operating properly.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for fan making loud noise. Pulled unit out and found wires hitting fan. Secured wires to stay away from fan blades test unit and unit test good no more loud noise. Job complete.
WASHER AMANA NTW4516FW2 Arrived on site and warped spin basket and possible failed gearcase shaft. Ordering gearcase and spin basket to repair. All else checks good.Making loud grinding noise basket askew in tub. ; ordrng 1 W10554251 (spin basket)
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A "Arrived onsite for the refrigerator with a no ice condition. I found the ice box fan not running in service test 57C with 12VDC to it from the control. The ice maker went thru a harvest and returned to home position and the fill valve passed. The ice box thermistor registered the correct temp. The fan needs to be replaced. Ordering the FAN & GASKET KIT. ordrng 1 5304493604 (FAN & GASKET KIT)"
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived onsite for the coffee maker that’s not grinding or beans are jamming. Ms stated the unit is not recognizing that it is full of beans. I entered the load test and found all the components for the load test working as designed. I ran a coffee cycle and found the beans not feeding from the hopper into the grinder. I could stir the beans and make them feed but they would not feed on there on. I called techline and I spoke with Kurt. Kurt advised pulling the hopper off the grinder as illustrated in the service manual on page 4-24 figure 2 but this hopper doesn’t have screws holding it like the illustration shows. This hopper is molded and I suspect an issue with a gap in the mold preventing the beans from feeding properly (see pic in SDQP). Ordering c-notes & W10661763 HOPPER.; and 1 W10661763 (HOPPER)
REFRIGERATOR IKEA ISF25D2XBM01 "Arrived on site and replaced drain tube extension ,steamed out drain inside . No water leaks detected at time of service .job complete ."
OVEN WHIRLPOOL WOS92EC0AS02 Arrived on site to test unit for unit had no power found unit getting power but no display. Test unit after replacing fuse and unit test good job complete.
MICROWAVE KITCHENAID KMHS120ESS0 "arrived on site to inspect microwave no function. Upon further inspection, I found that the unit cooling fan is on but the unit has not been turned on. When I open the door, the fan turns off, but when I close the door, the fan comes back on and the interior light never turns off. I removed ad replaced the main control and door switches and tested the unit. Unit operated as designed. Job completed."
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived onnsite and found unit drain pump beginning to fail and short unit off. Replaced drain pump. Now unit is operating as designed.
WASHER WHIRLPOOL WFW7590FW0 "Arrived on site replaced control , ran cycle and and valve is behaving normal . No water leaks detected at time of service . Job complete ."
REFRIGERATOR WHIRLPOOL ED5FHEXVS04 "Arrived on site for unit building ice in air vents, found food behind bottom drawer allowing air to mix and freeze up vents. . No leaks on site"
COOKTOP JENN-AIR JGD8130ADS Arrived on site to test unit for right burners not working. Test unit and found bad ignitors. Test unit and ignitors not working will need to order new terminal block WP74005890 ; ordrng 1 WP74005890 (TERMINAL BLOCK )
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for damaged door, replaced door and plate and tested good no leaks on site"
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site and inspected microwave/oven combo and found bottom vent cover is bent upwards. Removed oven door and found there is a lip which is allowing cabinet facing edge to push upwards on vent cover. Also found silicon was added along the top of the control panel to hide the gap left over. Explain situation to homeowner, builder will need to raise the installation shelf up 1/8 to 1/4 of an inch to provide enough clearance for the vent and to cover the top of the cut out."
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for rack stuck in unit, found rack peaches back behind stops, was able to force out, but would need touched up to complete. ; ordrng 1 W10791627 (touch-up)"
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for water leaking. Tested dispenser water weak water flow air in system customer recently replaced filter. Removed filter tested water dispenser good flow. Reinstalled filter,removed air from system no leaks at water dispenser. Unit working as designed."
REFRIGERATOR WHIRLPOOL ID3CHEXWQ00 Arrived on site and tested operation for starting point with sealed system. I found proper voltage to compressor inverter but compressor not running and cold to touch. Ohmed compressor and found the start and run windings are good. Unit has failed inverter. Installed new inverter and tested for cooling. Unit cooling properly and all functions test good. Job complete
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site for UI not responding . After several attempts . Ran diagnostics 6-3, 6-2,2-1 error codes . Checked all connections All checked good . Replaced control and UI. Ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete ."
WASHER WHIRLPOOL MHWE550WW01 Arrived on job for complaints of not draining. Found drain pump locked. Replaced pump and test. No leaks detected at time of service
WASHER MAYTAG WTW4816FW2 "arrived on site to inspect washer issues. Upon further inspection, the customer advised that the unit is leaking water from the back of the unit near the hot water valve. I removed the back cover o free panel and removed the panel to find the hot water valve cracked. I attempted to contact the owner to provide a quote but they did not answer. I removed and replaced the valve assembly and tested and the unit operated as designed. No water leaks observed during service, job completed."
RANGE JENN-AIR JES1750FS1 "Arrived on site for panel replacement, removed old panel and replaced and tested unit, fan high button is now responsive but units blower still only working on low speed, removed panel and was able to gain access to control board, found burn mark on blower fan relay, unit will need new control to complete repair. ; ordrng 1 W11295990 (cntrl-elec)"
WASHER KENMORE 110.266525 "Arrived on site and inspected washer and found when cycle is set to a spin basket is moving. Found agitator dogs are broken.. No water leaks from connections at time of service, ; ordrng 1 285785 (clutch) and 1 785727 (AGITATOR) and 1 WP389140 (drive block)"
WASHER WHIRLPOOL WFW7590FW0 Arrived onnsite and symptom of clogged pump and f9e1 error. Maintenance to swap unit and have washer accessible in service room prior to rescheduling service. Unit will need drain cleared.
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the wire harness and the main control. I ran the diagnostics cycle and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
WASHER WHIRLPOOL WET4124HW0 Arrived on site and found bad control. Replaced control on washer. Unit is now operating as designed.
WASHER FRIGIDAIRE FFGL1011MW3 Arrived onnsite and tested washer failing to complete cycle. Found washer timer harness poor connection. Secured connection. Unit is no operating as designed.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.