for Austin, TX
Met the requirements
Kumar - Austin, TX
Edward - Austin, TX
Luis arrived on time and immediately went to work to replace the ice maker in my Kitchenaid refrigerator. Since I had notified them of the model he came with all the parts necessary. No second service call needed! Yeah!
Richard - Austin, TX
Looks like problem is solved.
Chris - Austin, TX
I was very pleased with the entire experience.
Elaine - Austin, TX
Very professional and friendly from first call for service to completion of diagnosis and repair, service person arrived on time, was very careful, wore mask, kept distance, etc which was VERY important to me. Will definitely recommend them.
Dianna - Austin, TX
Wes did a great job- thank you!
Refrigerator door replacement
Arlinda - Austin, TX
Jenn Aire Switch
Terry - Austin, TX
Great service. Thanks
Thiru - Austin, TX
Don - Austin, TX
Fair and honest
Excellent and professional
Janet - Austin, TX
Our service person was on time and knew exactly how to address our problems. He completed the work quickly and was very professional.
Becky - Austin, TX
Cain - Austin, TX
Good service for everyone they are phenomenal.
Robert - Austin, TX
Veda - Austin, TX
David was very professional and always on time. He completed the job and I am very satisfied.
Donna - Austin, TX
The young man that you sent out to my house was absolutely awesome great personality neat clean knew his stuff and very informative.
Judith - Austin, TX
Scott was professional & fix my appliances ASAP
Man of the House
Ronald - Austin, TX
I am glad the problem was found.
Man of the House
Ronald - Austin, TX
He was great finding the problem. It did fall off again. I put it back on.
Quick and easy
Keli - Austin, TX
No surprises, professional and quick.
Nell - Austin, TX
Appreciated good service. My fridge is still under warranty so that really helped since the ice maker stopped working.
Flat - Austin, TX
One of the best in the field
Beverly - Austin, TX
Jenny - Austin, TX
Very Professional and Great Service
Francisco - Austin, TX
Matthew arrived and went on to business repairing the dryer! He explained what he was doing and tested the dryer to be sure it was functioning as designed! Thanks for a job well done!
on time on budget
Walker - Austin, TX
Scott was superb
Annie - Austin, TX
Very helpful explaining what is going on with sour fridge!
Best appliance response team!
Laurie - Austin, TX
Each individual encountered was helpful, informing and efficient. Very happy to have had this group of people help me in my time of need.
Kira - Austin, TX
Serviceman was very professional!
James - Austin, TX
Kevin knew exactly what the problem was. We were very pleased and Appliance Express will be our go to company for service going forward.
Fixed on first trip!
HmXprt - Austin, TX
Built in microwave and oven combo. Removed from cabinet. Assessed issue and replaced with parts he had with him.
Arjun - Austin, TX
Kevin was quick, professional, friendly, and very good at what he does. He was able to come in, diagnose, and solve the problem very fast. No nonsense, got things done. High praise!
Sarah - Austin, TX
He was wonderful!
Carolyn - Austin, TX
Jacob was fantastic ... professional and great service
Iva - Austin, TX
Surely knows his stuff
Keith - Austin, TX
West - Austin, TX
great service . inadequate product
Pam - Austin, TX
the repairman was very polite and expedient however the problem still exists. The ice maker is still sending crushed ice mixed with the cube ice. and the ice maker does not keep up with our need... there is usually just two adults here. we dont use that much ice. if we have company we always keep a bag of ice on hand because we know after 6 glasses of ice throughout the day the ice tray will be empty.. Not satisfied with this refrigerator at all. it was purchased this spring and has not been a good experience. the bottom freezer part does not keep food hard frozen.. ice cream is always a little soft..
Candice - Austin, TX
Leo and the Appliance Express team were wonderful. They made adjustments and always came back with a smile if it wasn't quite right. They had to replace parts piece by piece to troubleshoot and ensure they targeted the leak, so I understand why they had to come back each time, but I was lucky they were friendly and answered all my questions each time, particularly Leo who returned the most of his colleagues. I had MANY questions and he patiently explained everything to me. Great team!
Great Service, Professional!
John - Austin, TX
On time, explained everything. Wore a mask the way you should. Gave extra advice for appliance care. A great employee in my opinion as an employer!
Jacob was great!
Geneva - Austin, TX
Fast and efficient. Respectful of time and space. Very professional.
Microwave Door Fixed
Jim - Austin, TX
Christina - Austin, TX
Awesome experience, I know how to better care for my machine and to have the best laundry possible because he explained so much to me. Great service!
Henry - Austin, TX
My technician was very professional and speedy with my repair. He came in, immediately diagnosed the problem. He came back within the week with parts and fixed it in a timely manner. I would recommend Appliance Express to everyone.
Jay P. Fowler - Austin, TX
The technicians at Appliance Express are dedicated to rectifying the issues with our appliances, and more specifically, Matthew Z. performed outstanding work with our stove! Although it took a couple of times to diagnose the situation per Whirlpools recommendations, Matthew persevered, and did an exemplary job! Thanks so much Matthew, you went above and beyond, and should be highly commended!
Quick and well done
Guy - Austin, TX
Beatriz - Austin, TX
Technicians know what they do.
Andrew - Austin, TX
Susan - Austin, TX
Excellent service. Wore a mask and safe distanced. Friendly and respectful.
Jericho - Austin, TX
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and inspected range and found when set to bake at 350 it initially heated until thermocouple temperature is 435 then turned off then turned on again at 319 Then 380 then 325 then 384 After initial pre-heat oven overall temperature is 352 when set at 350. Oven is operating as intended, recommend to customer that an analog internal for monitor not be used. The response rate on them is too slow and they are misleading.
VENTHOOD KITCHENAID UXL6036YSS0 Arrived onsite for unit not pulling out air from the vent. Tested unit. Found that fan motor has gone out.. Part# WPW10294006.
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite and found broken power cord at the plug. Replaced power cord. All checks good.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and repaired unit by securing loose wiring at the control. Advised on repair. All checks good.
DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived onsite for unit leaking. Looked under unit. Found that the sump and motor was leaking. Let customer know that they may call kitchenaid to get part through them, and once customer has part onsite, we would come back to replace the sump and motor.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose refrigerator wit water in RC. On arrival customer showed me there was water building under the fridge shelf section. Pulled section forward and found evap was not draining properly and had ice built. Steamed out and cleared drain from front and rear of unit. Once cleared started getting drainage from RC. If this does not resolve issue a new drain tray will be needed. All is now working as designed with no water leaks found. Call complete
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite and reset fridge and unit began running properly. Evidently compressor had not run for 2 days. In event of call back return with controls and inverter.
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher and found F8E1, F7E1, washer will power up at this time. Customer experience is it not showing power at times. Neutral at terminal block although connected could be improved. After doing this reported findings to tech line. Set washer into a diagnostic cycle and it will complete cycle, job complete 7729104673"
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived onsite for no cool in freezer or refrigerator. Tested unit and found no frost pattern on evaporator. Turned cooling off, then back on again. Could hear a click sound near compressor. Compressor was warm to the touch but did not seem to be running . Replaced start device, compressor seemed to come on (was humming) but still no cool. Compressor was drawing.039 amps. Unit has sealed system issue. Need to schedule SS technician for two hours. Need to order compressor, evaporator, dryer valve and lokring. Office to reschedule.; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite and called techline for repeat symptoms. Was advised to check thermistor position and change defrost to 8 hour cycle. Ordering scroll and hv control and sr#7729102668 customer is trying to get a concession before service on Friday. Defrost taking place now. ;
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to diagnose refrigerator that was overproducing ice. Customer showed me that the bail arm was not being properly recognized as full and does not stay locked up. Unit just keeps making and dumping ice. Verified bail arm is seated properly. Replaced icemaker. Retested unit and verified arm is locking. Call complete.
RANGE WHIRLPOOL WCG55US6HS "Arrived onsite for for potential gas leak. Customer noticed a gas smell after be away from home, coming from the lower cabinet where the gas valve is housed. Upon arrival turned gas on to check for leaks. Using digital sniffer, could not detect any leaks from valves or orfices. Tested cooktop burners and all were working properly with no indication of distortion of flames. No leaks present at this time. Job complete."
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite and found unit operating with coil valves beginner to fail. Replaced coils. Tested. Unit is heating properly. Advised customer on repair.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for leak at evaporator. Found ice dye on fresh food evaporator,replaced fresh food evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec. Reassembled unit,powered unit on watched frost pattern good,checked for dye on weld joints,no traces of dye found,also found defective led in freezer section,replaced led module unit working as designed.; used 1 W11462342 (MODULE) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite for refrigerator making noise. Put unit in diagnostics and when testing diffuser open/close, the motion was choppy and vibrated loudly. The customer verified the sound. Diffuser will need replacement. Off to reschedule.; saved tckt"
WASHER WHIRLPOOL MVW6230HW0 Arrived on site and inspected washer and found saved error code F0E9 for off balance load. Ran all functions in automatic diagnostic cycle and everything passed. Discussed correct loading procedure and correct detergent usage to ensure customer does not experience unbalance loads again. Call complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose refrigerator not making ice. Customer informed me it would go up to weeks not making ice. Sometimes a couple days, but 2 weeks at one point. Ran diagnostic and found no error present and unit passed all thermistor and icemaker tests. Talked with PR who recommended control and icebox fan due to intermittent fissure usually being those items. Office to reschedule when we have shipping date. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec)"
WASHER MAYTAG MVWX655DW2 "Arrived on site to diagnose washer that would only wash in delicates mode and nothing else. Checked errors and found F7E5 shifter fault, F8E1 long fill. Tested valves and found cold worked, but hot did not. Found the hot water tap closed. Opened up hot water tap and unit filled as it was supposed to. Had customer try a load on normal, and cycle advanced properly. Issue was due to installers not turning water on. All is working as designed at this time. Call complete."
COOKTOP WHIRLPOOL KCES556HSS00 "Arrived on site to diagnose cooktop with power light off. Customer said on first uses they powered it on, heard a pop and indicator has not worked since. Unit will need a new power indicator light, which appears to be part of the harness. Submitted info to SR for parts research to verify what part is needed. SR will follow up and order right part. Office to reschedule. ; saved tckt"
REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite and jumped icemaker to test and all functioned as designed.
WASHER WHIRLPOOL WFW6620HW0 Arrived on job for complaints of not working. Found most of the buttons not working will need to replace console. Will need two tech to complete. ; saved tckt
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose refrigerator with difficulties closing the freezer door. Found the left slide for the freezer door sticking and separating. Replaced left slide and bracket and retested. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and replaced freezer door, job complete"
RANGE WHIRLPOOL JGRP436WP01 Arrived on job for complaints of not holding temperature. Found the igniter when relighting not sensing flame causing temperature to drop. Will need bake electrode. ; ordrng 1 BAKEELECTRODE
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no cool. Removed evaporator cover ran test 4 weak frost pattern on fresh food evaporator,found traces of oil in evaporator compartment,replaced evaporator assembly,while installing evaporator cap tube broke in liner
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install icemaker to resolve low / no ice. Installed new icemaker. As soon as it plugged in unit filled. All is working as designed. Call complete.
RANGE WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Defrosted unit evaporator cover and evaporator. Replaced damper control fresh food motor harness and support. Reassembled and tested unit. Unit is functioning properly.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found both compartments at complete no cool I ran diagnostics tests for the evap motors and baffles and all passed but the compressor would not cycle on. There was no low voltage power going to the inverter. I replaced the main control and plugged the unit back in. The unit is working as designed at this time. The compressor came on and began to cool. Job complete.
OVEN JENN-AIR JJW2430DS01 "Arrived on site and inspected oven and found F2E1 error code, attempted to reset console but this had no effect. Attempted to enter diagnostic cycle and it wouldnt. Oven will need a new user interface
OVEN WHIRLPOOL WOS97EC0HZ01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for defective door. Installed a new freezer door tested water dispenser good,checked door seals good.
DRYER MAYTAG MED7230HW0 "Arrived on site to install new bulkhead and shafts to resolve banging issue. Replaced bulkhead nut and shaft, as well as 2 new rollers. Rested unit and volume is back to normal. Found the reused shaft felt a bit stiff and may also need to be replaced if noise returns. All is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for no cool. Installed a new starter compressor not powering on,found traces of oil in compressor compartment,diagnosed a defective compressor,new compressor that was ordered was packaged wrong. variable speed compressor packaged instead of correct compressor,ordering another compressor. ; ordrng 1 2HRS and 1 W10841139 (COMPRESSOR )"
REFRIGERATOR KITCHENAID KSSC42FJS00 "Arrived on site and inspected refrigerator and found frost pattern is almost gone completely. Sent picture to LM it will need a sealed system repair and new door gaskets. Compressor W10309994 evaporator 4388574 drain pan heater WP2004545 heat exchanger W10508992 , access valve W10913906, uv drier W10143759 , start device kit if needed 8201786 , freezer door gasket 2188320A , fresh food door gasket 2188318A , Order 2 of each gasket for inspection.
DISHWASHER KITCHENAID KUDS01IJWH1 Arrived on site to test unit for unit smelling like burning smell. Found melted control board to console and wire harness.
OVEN JENN-AIR JGRP536WP00 Arrived on site to test unit for oven not coming on. Test unit and found unit igniting but ignitor not sensing flame so it turns gas off. Will need new ignitor part is discontinued and customer found part online and she is ordering and we will return to install part.
REFRIGERATOR KITCHENAID KSSP42QJS00 Arrived onsite for unit not cooling or lighting up. looked at unit found that the switch was burned up. Replaced switch. Tested unit. Unit test good.
RANGE WHIRLPOOL WFG500M4HS0 Arrived onsite and found unit spark module shorting unit. Replaced spark module. All checks good. Unit is now operating as designed.
RANGE KITCHENAID KGSK901SSS01 Arrived on site to test unit for outer glass broken.
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site and inspected dishwasher and found standing water in tub, found knockout was never removed by builder from garbage disposal. After removing it dishwasher will now drain properly. Discussed correct detergent usage, Trying expectations and running the hot water before starting a load. Job complete"
OVEN FRIGIDAIRE FFGF3047LSF "Arrived on site and found error code F 31 when bake cycle is started. Replaced oven temperature sensor and cycle will now begin. Took one picture of oven heating, job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced upper and lower spray arms and feed tube. Replaced all parts test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived onsite and tightened door to repair. Also found icemaker turned off. Advised customer Ron repair.
REFRIGERATOR WHIRLPOOL WZF34X16DW04 Arrived on site for freezer light blinking. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WMH31017HS6 Said that the unit is working perfectly. No issues at this time. Job complete
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for unit making a grinding noise. Tested unit. Drum was barely moving. Upon further inspection. Found that the clips that hold the motor in place had somehow falling off and was not holding the motor in place. Put the clips back on to hold the motor in place properly. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR FRIGIDAIRE FRT18B4AW0 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start relay and capacitor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 218721113 (relay) and 1 5304464438 (capacitor) and 1 SEENOTE (OFFICE TO SCHEDULE )
DRYER MAYTAG MED7230HW0 "Arrived on site to follow up on dryer throwing F1E1. Checked terminal block and found 120V across L1/L2. Checked each individually and found 120V on left side, and found 240V on right side. Checked at prongs on plug at wall, verified same 240 and 120. Issue need to be investigated by an electrician and resolved with them. Call complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for refrigerator FC not freezing properly. Tested and inspected unit and found FC not defrosting properly due to failed controls and fan with sensors. Ordering needed parts, instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10830278 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11387386 (CONTROL )"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.