Local Reviews
for Austin, TX

Rated 4.9 out of 5 stars based on 97 customer reviews

Map of Austin, TX

Repair




Great


Map of Austin, TX

Quick Service




Clif did a great job with install, and was friendly and informative.


Map of Austin, TX

Top Shelf Service!




Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!


Map of Austin, TX

Great service




Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.


Map of Austin, TX

Highly recommend!




Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.


Map of Austin, TX

Great,efficient service!




Everything went smoothly. Very nice service and repairman!


Map of Austin, TX

Luis was provided prompt, outstanding service




Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.


Map of Austin, TX

Awesome Service!




Clif was very knowledgeable and super helpful fixing our washer issue.


Map of Austin, TX

Erika





Map of Austin, TX

Excellent service




My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.


Very knowledgeable and customer oriented!




We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.


JennAir Steam Oven




My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.


Great service





Perfect Service




Connor completed a full job. 100 % great service. Explained it well. Thanks so much!


Excelent!




Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.


Clif is awesome




Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif


Great Service





Great service




Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.


Excellent experience




Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician


Great service through a long haul




This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.


Excellent service




Came on time. Very knowledgeable. Friendly.


The Iceman Cometh




Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.


Great Customer Service




Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.


Excellent and professional service




From the initial service order to the final completion of the 2-step job, Luis took great care of us.


Considerate & Helpful




Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.


Great service, very polite





Washer Repair





Great Service




Clif called ahead to let us know when he would arrive. He was friendly and also knowledgeable. Our dishwasher was fixed quickly and is working well at this time.


Job Well Done




On time, had the parts, got the refrig fixed! Good job!


Thank you, Paul.




Paul did a great job explaining the correct usage and maintenance of my new dishwasher.


Fantastic service, lower price than expected!




Connor was amazing to work with. He carefully removed every item out of our freezer, and even took a picture on his phone so he knew exactly where items needed to go back in. In addition, there was a part ordered that he didn't need to replace, so I was credited back the amount for this part.


dishwasher





Great Feedback




The technician was professional all the time. Also, he explained to me what he did, what he found, and also, answered all my additional questions.


A+ service




very knowledgable, very helpful


Great Service Tech




Gerry C. arrived during the scheduled time and was very knowledgeable regarding Whirlpool appliances. He had reviewed the case file of my repair ahead of time and brought with him the items needed to complete the repair.


Job 155777 - Excellent!




Jerry did a thorough diagnosis, a complete repair and taught me something about my cooktop that I didn't know. He was personable and a great representative for Appliance Express.


Quick and friendly service




Appreciate the professional service and on-line technicians! Derek who has been to our home twice is a great representative for your company.


Great Service




I appreciated the prompt, courteous service and the communication prior.


average




The technicians who came for the service were excellent. The time taken for completing the service was too long service request made on jun 12,visit scheduled for jun16,actual visit made on jun14 and found a fuse needed replacement,and the fuse replaced on jun 21 ,2017. Customer satisfaction would have been higher if the service has been completed on jun12 itself considering the routine nature of the work.


Great in person service.





Fantastic information!




Connor explained so much about my new dishwasher! Plus he fixed the drain that had been installed incorrectly by the builder in about 2 minutes!!


On time and fixed the problem. Paul answered all my questions and concerns.





Christian Trembley





Compressor replacement




the scheduling, follow up, and repair outcome was all great. Only complaint is that the repairman left a bit of a mess for me to clean up.


Lead Maintenance




Excellent customer service


Owner




Great Service, very knowledgable and courteous, I would recommend to anyone.


Great service




Great service done quickly!!! 👍🏼 Wesley Prater is a rockstar!


Awesome Service




I really appreciate Wesley for his service. Great service !!!


Great customer service




they were very good to work with and had very good communication.


Great service, on time and fixed!





Jerry C.

Jerry C.

WOS51EC0AS04 Arrived to inspect low temperature and slow heating. I advised the customer on the Rapid and Standard Preheat modes and tested the unit at 350 in Standard mode. The unit heated very slowly, indicating 200 degrees after 10 minutes, but reading only 135 with a thermocouple. I tested and found the unit with only 122VAC on L1 and 0 on L2. The customer corrected the issue within the junction box and I re-tested. The unit preheated correctly and then cycled within mfg specifications. Operational test good.

Near Jenaro Ct, Austin, TX 78726
Joseph C.

Joseph C.

Dishwasher WDT720PADM2 Arrived on site for "spray bars not operating" complaint. Inspected unit and found pump/sump assembly to be faulty. Removed and replaced pump/sump assembly. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Gable Dr, Austin, TX 78759
Jerry C.

Jerry C.

WDF520PADM7 Arrived to inspect burnt odor. I found the customer does not use the unit very often and the scent was an oil type. I ran the unit through service test mode twice and found the odor diminished. I advised the customer on the importance of purging cold from the hot water supply, the correct type and amount of detergent and the use of rinse agent. Operational test good, no leaks observed during service.

Near Cut Plains Loop, Austin, TX 78726
Carlos G.

Carlos G.

Arrived on site for damaged control panel. Confirmed damage. Removed and replaced control panel. Job complete.

Near Tampa Cove, Austin, TX 78723
Leonardo C.

Leonardo C.

Kitchen aid range model:KSGG700ESS0 giving F8E0 code. Arrived on site to test unit for F8E0 error code cooling fan to slow. Test unit and found bad fan, replaced fan test unit and uni working correctly. No leaks present and no error codes job complete

Near W 3rd St, Austin, TX 78701
Joseph C.

Joseph C.

Range WFG505M0BS0 Arrived on site for "F1 and F3 error code" complaint. Inspected unit and determined that the control was faulty. Sensor probe ohmed out to proper resistance. Removed and replaced control. Retested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Genard St, Austin, TX 78751
Joseph C.

Joseph C.

Dishwasher WDT720PADM2 Arrived on site for "no power to unit" complaint. Inspected unit and found wall switch shut off. Turned on wall switch. Unit has power, now. Unit near end of warranty period. Performed testing of unit. All checks good. No leaks detected, at time of service.

Near Genard St, Austin, TX 78751
Joseph C.

Joseph C.

Range WEG745H0FS0 Arrived on site for "rotten egg smell coming from range, during operation" complaint. Inspected unit and found no issues with unit. Customer has never had gas range before and was not used to smells from oven that occur during operation. No leaks detected, at time of service.

Near Genard St, Austin, TX 78751
Jerry C.

Jerry C.

MDB4949SDM2 Arrived to inspect wash issue and parts installation. I entered service test mode and found F6E1 error stored. I reinstalled the upper filter, shroud and spray arm assemblies and tested. The unit operated as designed and did not generate any new codes. I advised the customer on detergent type and amount, the use of rinse agent and the importance of purging cold from the hot water supply prior to use. Operational test good, no leaks observed during service.

Near Hunters Pass, Austin, TX 78734
Diego G.

Diego G.

Arrived on site. Check for tripping breaker issues. Ran load, put voltmeter to cord to check amps to unit. Was pulling 4.4 Amps until breaker tripped. Instructed customer they have something electrical going on from the outlet not the unit. Unit is working as designed. No leaks present. Job complete.

Near Peralta Lane, Austin, TX 78735
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced freezer door. No scratches/dents on new door. Advised customer to leave door closed for 24 hrs to allow gasket to conform to cabinet. No water leaks present after service. Job complete.

Near Alderbrook Dr, Austin, TX 78758
Leonardo C.

Leonardo C.

Kitchen aid double oven model:KEBS279BSS00 not heating. Arrived on site to test unit for not heating. Test unit and found upper and lower oven not heating. Turned unit off by turning the braker off for 2 minutes to reset board. Turned oven back on test unit and both upper and lower oven working correctly. Job complete

Near Mill Reef Cove, Austin, TX 78746
Carlos G.

Carlos G.

Arrived on site for "upper tracks are broken off" complaint. Inspected unit and found tracks broken and stops missing. Also, found upper spray arm tube mount, to back wall of unit, broken off. Will need to replaced tub. Will need two hours to complete job, as well. Office to set return schedule, due to tub being expart. No leaks detected, at time of service.; ordrng 1 CNOTES (CNOTES) and 1 W10804026 (TUB), snapped 1 QuickPics

Near Mallard Green Ln, Austin, TX 78728
Jerry C.

Jerry C.

JGD3430BS00 Arrived to instal previously diagnosed and ordered parts. I removed the faulty manifold assembly and installed the replacement. I installed the bezels and tested for leaks. Operational test good, no leaks observed during service.

Near Solera Dr, Austin, TX 78717
Paul R.

Paul R.

KitchenAid Refrigerator Model KRMF706ESS01 - Arrived onsite for the refrigerator with the icemaker that has slow production. I found the icemaker with some ice in the bucket. I found the freezer door with a 1/4" gap between the gasket and chassis all the way across the top. I found large gaps between the chassis and liner. I went over what products can be stored in front of the door with the customer. I removed all of the ice from the liner doors and rails. I adjusted the T-brackets to close the 1/4" gap up along the top of the door. I sealed the gaps between the chassis and liner with factory approved sealant. The FC door is closing correctly and completely sealed. I explained to the customer that this should immediatly start improving the ice production. Call complete.

Near Lancelot Way, Austin, TX 78746
Clif L.

Clif L.

Whirlpool refrigerator WRF535SMBM00. Arrived on site to diagnose a refrigerator with no ice condition. Found waterline for icemaker fill frozen over, I also noted icemaker cycling repeatedly without calling for water. Replaced ice maker and thawed frozen line. Tested unit and found all is functioning properly at this time. No water leaks were found at time of service.

Near Watercrest Dr, Austin, TX 78738
Clif L.

Clif L.

Whirlpool oven WOS51EC0AS03. Arrived on site to diagnose and oven that is not holding proper temperatures. Tested unit and found temperature too high during baking. Calibrated temperature to proper range and double checked unit. Found all is functioning properly at this time.

Near Tortilla Flat, Austin, TX 78738
Diego G.

Diego G.

Arrived on site. Replaced watervalve. Cycled IM all functions tested ok. No leaks present. Job complete.

Near Heritage Oaks Dr, Austin, TX 78737
Diego G.

Diego G.

KRFF507ESS01. Arrived on site. Check for drain issues. Found drain collapsed. Unit is not repairable per tech-support. Instructed customer they would need to call Whirlpool to see what they want to do. No leaks present. Job complete

Near Co Rd 185, Austin, TX 78737
Diego G.

Diego G.

Arrived on site. Replace condenser fan motor and harness. All functions tested OK. No leaks present. Job complete

Near Via Grande Dr, Austin, TX 78739
Thomas L.

Thomas L.

Arrived on site for no operation. Checked unit and found it was totally in operable. Checked power to unit and there was none. Reset switch and tested unit. All operations were normal and all water connections were dry. KitchenAid dishwasher.

Near Dawn River Cove, Austin, TX 78732
Thomas L.

Thomas L.

Near Dawn River Cove, Austin, TX 78732
Connor M.

Connor M.

WGTLV27FW0 whirlpool laundry center Installed timer and pressure switch. Unit still not filling or washing. Found water valve harness not connected. Corrected issue and tested unit. Unit working proeprly, no leaks detected.

Near Redd St, Austin, TX 78745
Connor M.

Connor M.

GI0FSAXVY012 maytag refrigerator Arrived on site to test unit for display not working. Found display not on and no buttons working. Confirmed voltage to display. Replaced facade and board. Same issue. Traced problem to harness connector in door hinge. Corrected issue and tested unit unit working proeprly, no leaks deteced.

Near Redd St, Austin, TX 78745
Paul R.

Paul R.

KitchenAid Cooktop Model KECD806RSS05 - Arrived onsite for the cooktop with a broken glass top. I found the cooktop with an impact crack next to the down draft vent. I replaced the borken cook top and frame. I reinstalled the unit with new foam tape. I tested the unit and it is working as designed.

Near Key West Cove, Austin, TX 78746
Jerry C.

Jerry C.

KDTM354DSS4 Arrived to inspect top rack sliding out. I found the unit tilted forward at the top aggressively. The rear rollers were at their highest position and required being set to the lowest. I tested the unit and the rack issue was corrected. Operational test good, no leaks observed during service.

Near Spanish Wells Dr, Austin, TX 78717
Leonardo C.

Leonardo C.

IKEA Range model:IEL730CS0 giving F8E0 cooling fan speed to low. Arrived on site to test unit for F8E0 error code cooling fan speed to low. Test unit and found bad cooling fan ,replaced cooling fan test unit error code gone unit heated to 350. Job complete

Near Sanchez St, Austin, TX 78702
Leonardo C.

Leonardo C.

Whirlpool microwave model:WMH53520CS5 giving open close door error code. Arrived On site to test unit for open close door error. Test unit and found bad microswitch. Replaced switche test unit and unit test good no more erro and unit heating correctly job complete

Near Sheraton Ave, Austin, TX 78745
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced display and evap motor assembly. Ran test cycle and all checks ok. No water leaks present after service.

Near Bonneville Bend, Austin, TX 78744
Joseph C.

Joseph C.

Range WEG745H0FS0 Arrived on site for "rotten egg smell coming from range, during operation" complaint. Inspected unit and found no issues with unit. Customer has never had gas range before and was not used to smells from oven that occur during operation. No leaks detected, at time of service.

Near Alleyton Dr, Austin, TX 78725
Connor M.

Connor M.

WRF993FIFM00 whirlpool refrigerator Installed evap cover and main control. Unit working proeprly, no leaks detected.

Near Mandevilla Dr, Austin, TX 78739
Connor M.

Connor M.

WRF535SMBM00 whirlpool refrigerator Installed bpth slides, and door. Unit working properly, no leaks deteced.

Near S MoPac Expy, Austin, TX 78739
Leonardo C.

Leonardo C.

Amanda Dishwasher model:ADB1400AGW0 not filling with water. Arrived on site to test unit for no watsr going in to unit. Test unit and found lose connection at fill valve. Resecured connection test unit and unit test good no leaks present at this time.

Near Manchaca Rd, Austin, TX 78745
Wesley P.

Wesley P.

Arrived on site and found unit in need of main control. Quoted 257.80 for part and 169.99 for labor. Customer has decided to buy new. Tested unit temp for customer. Charged 129.99 all else checks good. Oven SF379LEKT0

Near Cahill Dr, Austin, TX 78729
Carlos G.

Carlos G.

Arrived on site and checked the unit for not washing. Checked components and found a faulty control and sump. Removed and replaced comtrol and sump. Ran test cycle and found additional component failures with panel and owi sensor. Left unit unplugged. Tech to replace both parts. Rescheduled per Sarah.

Near Nickerson St, Austin, TX 78704
Leonardo C.

Leonardo C.

Whirlpool microwave model WMH31017FS0 inside light not coming on. Arrived on site to test unit for light in cavity not coming on. Test unit and found bad light bulb. Replaced light bulb test unit and unit working correctly job complete

Near Rialto Blvd, Austin, TX 78735
Leonardo C.

Leonardo C.

Microwave model:WMH31017AS4 giving F8E5 error code There may a problem with the Exhaust Air Temperature Sensor, or the associated wiring. Reset control board by unplugging unit for 1 minutes. Plugged unit back up test unit and unit test good no more error code after resetting board.

Near Rialto Blvd, Austin, TX 78735
Carlos G.

Carlos G.

Arrived on site and checked the unit for door closing issues. Found door on left hinge was not properly engaged. Corrected door issue. Door now closes fine. No water leaks present after service. Job complete.

Near Rundell Pl, Austin, TX 78704
Leonardo C.

Leonardo C.

Kitchen aid dishwasher KDTE404DSS1 making loud noise. Arrived on site to test unit for loud noise. Test unit and found noise coming from drain motor. Test motor and found bad drain motor replaced motor test unit and unit test good job complete.

Near Towana Trail, Austin, TX 78736
Wesley P.

Wesley P.

Arrived on site and found unit operating properly. Good temps and no frost. Was advised of poor cooling and lights out. Customer was able to correct by resetting breaker. Quoted for main control as 235.79 and 189.99 for labor. Office to reschedule. No leaks at time of service. Fridge KRMF706ESS01

Near Morrow St, Austin, TX 78757
Scott  M.

Scott M.

Whirlpool fridge , ice maker

Near Dallas Dr, Austin, TX 78729
Connor M.

Connor M.

WRF535SMBM00 whirlpool refrigerator Arrived on site to test unit for making popping noise intermittently. Found all functions operating quietly or at normal volume. Customer is not concerned as it hasnt happened in several days. After several minutes of obersvation the customer stated i was free to go. No leaks deteced.

Near Saffron St, Austin, TX 78749
Scott  M.

Scott M.

Whirlpool washer

Near Jollyville Rd, Austin, TX 78759
Connor M.

Connor M.

WRT108FZDM02 whirlpool refrigerator Arrived on site to test unit for no ice production. Found ice maker not getting water. Cofirmed voltage to valve. Replaced icemaker, no change. Will need valve to repair. Cali approved tuesday 19.

Near Four Star Blvd, Austin, TX 78737
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced chute kit. All checks ok. No water leaks present after service. Job complete.

Near Arran St, Austin, TX 78754
Carlos G.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced chute kit. All checks ok. No water leaks present after service. Job complete.

Near Arran St, Austin, TX 78754
Carlos G.

Carlos G.

Arrived on site for "ice/frost buildup in freezer and water leaking from icemaker" complaint. Inspected unit and found ice door not sealing properly. Ordering new dispenser kit. ; ordrng 1 WP13005705 (CHUTE), schdld next appmnt for 9/11 MON !, snapped 3 QuickPics

Near Arran St, Austin, TX 78754
Carlos G.

Carlos G.

Arrived on site to replace part from previous visit. Removed and replaced drain pump assembly. No water leaks present after service. Job complete.

Near Georgian Dr, Austin, TX 78753
Carlos G.

Carlos G.

rived on site for "ice/frost buildup in freezer and water leaking from icemaker" complaint. Inspected unit and found ice door not sealing properly. Ordering new dispenser kit. ; ordrng 1 WP13005705 (CHUTE), schdld next appmnt for 9/11 MON !, snapped 3 QuickPics

Near Gordon Ct, Austin, TX 78753
Carlos G.

Carlos G.

Arrived on site and checked the unit for scratch on door. Confirmed scratch on door. Removed and replaced door panel. No scratches nor dents on new door. Job complete.

Near S Capital of Texas Hwy, Austin, TX 78704

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
The default Yelp API has exhausted its daily limit. Please enable your own API Key in your Yelp Widget Pro settings.

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

ANNA SHUFORD
ANNA SHUFORD

5 out of 5 stars

posted 1 month ago

Our oven broke and Appliances Express was sent to repair it through our extended warranty company. They came out that same week and Mike Gomez was very friendly, courteous, informative and professional. He gently stored our oven's door and the oven itself in a safe secure place and swiftly found and fixed the issue. He had the oven back up and running in less than fifteen minutes (all while patiently explaining his steps, process and findings). I would definitely recommend Mike Gomez from Appliances Express for your appliance service needs.