for Austin, TX
Mike - Austin, TX
Quick, diligent and curtious at a reasonable price.
James - Austin, TX
Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.
Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
Great service - Five Stars
Joe - Austin, TX
Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.
Robert - Austin, TX
Satisfied with service
Brandon - Austin, TX
Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.
Very impressed with the level of service!!
Bryan - Austin, TX
Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!
Sherlock Holmes Repair
kirkdclennan - Austin, TX
Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.
Clay - Austin, TX
Mike & Sue's Reefer
Mike - Austin, TX
Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.
Andrew - Austin, TX
Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.
Shirley - Austin, TX
Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.
Mr - Austin, TX
Carlos is experienced and professional and always on time
Washing machine repair
Josh - Austin, TX
Very fast diagnosis and repair process.
Outstanding customer service
Margaret - Austin, TX
Cliff was outstanding!
Julia - Austin, TX
Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!
Mr Jerome - Austin, TX
Showed up on time. Explained everything. In and out no problem!
JennaF - Austin, TX
The technician was fantastic! Very friendly, unobtrusive and prompt.
Thorough and Professional
Tracy K. - Austin, TX
We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.
Karen Mathews - Austin, TX
Cost more than I expected
Leo was great to work with!
Reagan - Austin, TX
Excellent Customer Service by Joseph Cordell
Malhotra - Austin, TX
Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!
Prompt, courteous service! Washer back to normal. Thanks.
Bob - Austin, TX
Deborah - Austin, TX
prompt & great service
Rama - Austin, TX
only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.
Mr joe - Austin, TX
Sabine - Austin, TX
Clif did a great job with install, and was friendly and informative.
Top Shelf Service!
Mark - Austin, TX
Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!
Latisha - Austin, TX
Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.
Curtis F - Austin, TX
Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.
James - Austin, TX
Everything went smoothly. Very nice service and repairman!
Luis was provided prompt, outstanding service
Mr Timothy - Austin, TX
Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.
Jennifer - Austin, TX
Clif was very knowledgeable and super helpful fixing our washer issue.
Mrs - Austin, TX
Doris - Austin, TX
My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.
Very knowledgeable and customer oriented!
Mom - Austin, TX
We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.
JennAir Steam Oven
Jenn Air Cook - Austin, TX
My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.
Shawna - Austin, TX
Mary - Austin, TX
Connor completed a full job. 100 % great service. Explained it well. Thanks so much!
Mrs Horst - Austin, TX
Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.
Clif is awesome
Robby - Austin, TX
Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif
Mr - Austin, TX
Gena - Austin, TX
Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.
Mrs Beth Savard - Austin, TX
Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician
Great service through a long haul
Tony - Austin, TX
This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.
Michael - Austin, TX
Came on time. Very knowledgeable. Friendly.
The Iceman Cometh
Susan - Austin, TX
Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.
Great Customer Service
Zaidan - Austin, TX
Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.
Excellent and professional service
Beki Smit - Austin, TX
From the initial service order to the final completion of the 2-step job, Luis took great care of us.
Considerate & Helpful
Susan - Austin, TX
Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.
WRT311FZDM00 arrived to install part. Removed and replaced existing extension and tested. During service, I found large amount of moisture on the ceiling of fc. The left side of the fc door gasket was gapped one quarter inch along its entirety. I was able to re-bed the gasket and get it to seal correctly, through multiple tests. Advised customer to contact us if excessive moisture persists within the chassis. Operations are good; no leaks; all connections dry.
MVWC500VW0 maytag washer Arrived on site to install parts for reapir. Installed cogs and coupling. Unit working properly, no leaks detected.
KRFF305ESS00 kitchenaid refrigerator Arrived on site to test unit for no ice production. Found ice level arm out of position at ice maker. Corrected issue and forced harvest. Unit harvesting and filling properly. No leaks detetced.
MVWB765FW0- Arrived to install gear case. Verified squeaking noise from gear case; removed old part and installed new gear case. Calibrated Unit; tested in Manual and automatic test modes. Operational tests good; no leaks during service.
NTW4516FW2 Amana washer Arrived on site to test unit for not completeing cycles. Confirmed proper function of all components. No error codes stored. Will need to replace control for repair. Control is an expart. Office to schedule directly.
MGDC215EW maytag dryer Arrived on site to test unit for not drying well on auto dry. Found customer using auto dry as a touch up cycle. Not intended for use like this. Confirmed proper function of all components and instruct on proper use. Unit working properly. Made aware of proper venting and fire hazard.
Arrived on site to test unit for wash cycle not working. Found only aggitator moving during spin. Error code for shifter failure aswell. Ordering clutch and slider for repair. Office approved 2/20 CM only please WTW8700EC0 whirlpool washer
MVWX655DW1 maytag washer Arrived on site to test unit for ripping clothes during cycle. Confirmed proper water flow and fill. Found washplate slightly off center. Replaced and instruct on proper cycle usage and loading techniques. Unit working properly, no leaks detected.
WDF520PADM7 Arrived on site for a dishwasher door not staying open. Found that the friction pad was split. Installed new friction pad; adjusted spring and door operates as designed. No leaks observed during service.
WTW4815EW0 whirlpool washer Arrived on site to test unit for not rinsing clothes well. Found error code for open motor winding. No other issues found. Ordering motor for return. Sw approved monday
Arrived on site for a dishwasher not cleaning well. After further inspection of the Unit, found that the Unit was clogged. Cleaned the chopper and housing and filter. Tested Unit and Unit operates as designed. Found no water leaks; all connections were dry. DW510 $139.99.
MVWC416FW1 maytag washer Arrived on site to test unit for loud noise during operation. Found motor housing loose and rubbing on gear. Corrected issue and tested unit. Unit working properly, no leaks detetced.
Arrived on site for a dishwasher not working/lighting up. Checked the voltage and it was good. Checked the user interface connection to control board and found corrosion on user interface. Verified 5 VCC and then Installed new user interface and it came on. Tested Unit and it operated as designed. Found no water leaks; all connections were dry.
WED85HEFC whirlpool dryer Arrived on site to test unit for no heat. Found improper voltage at house supply. Instruct on contacting an electrician. Made aware of proper venting and fire hazrads.
MVWX655DW1 maytag washer Arrived on site to test unit for loud clicking noise. Found loose nut on drive shaft. Tightend with loc tite and tested unit. No leaks detetced.
WMH53520CS7 whirlpool microwave Arrived on site to test unit for fan not working. Found fan would spin if i assisted it in starting. Once at a complete stop it would not start spinning by itself. Will need to reaplce fan. Ordering control if needed. Fan is expart, office to schedule directly.
WTW4915EW1 whirlpool washer Arrived on site to install drain pump for repair. Emptied water and installed. Unit working properly, no leaks detected.
CAE2745FQ0 whirlpool washer TL110-189.99 arrived on site to install actuator for repair. Installed and tested unit. Unit working properly, no leaks detetced.
WTW4815EW1 whirlpool washer Arrived on site to test unit for not spinning out. Found error code for off balance load. Ran spin cycle and found no mechanical frictionon drive. Unit is balanced and suspension is even. No issues found. No leaks detetced.
DU8550XX1 whirlpool dishwasher Arrived on site to test unit for latch issue. Found latch for dispenser worn out. Also found leak in rinse aid dispenser. Replaced both parts and tested unit. Unit working properly, no leaks detetced.
MVWX655DW1 maytag washer Arrived on site to install parts for repair. Installed control and latch. Unit working properly, no leaks detetced.
WDF520PADM arrived on site to check dishwasher for intermittent power issues and blinking lights on control panel. Customer stated that start light with flash and when pressed the whole unit would go blank and not respond. Checked wiring at terminal block and found large wire nut for neutral wire with a loose connection. Replaced electronic control due to possible damage from backfeed through neutral wire. Rent s cycle and all functions of dishwasher check good
MVW655DW1 arrived on site to check washer for no operation. Found standing water inside tub period removed all water and inspected drain pump. Found impeller bearing broken. Also found gearcase shaft had dropped causing pulley to rub on machine cover. Will need to replace drain pump and gear case to repair washer
WED75HEFW arrived on site to check dryer for no heat. Checked thermostats and heating element and they checked good. Verify proper voltage at wall outlet. Inspected wiring at terminal block and found L to side of power cord broken off exposing bare wire. Advise customer that power cord would need to be replaced and unit should not be plugged in.
WRF981BOOM arrived on site to check refrigerator for no ice production and frosting in freezer. Found missing segments on user interface display and compressor running during Diagnostics. Owned wiring in door and it checked good. Sound compressor with internal ticking noise and constantly ramping up to high speed and then lowering down. Inform customer that Electronics would need to be replaced to further diagnose other issues
UXT5530AAS arrived on site to check vent hood for vibration noise. Found noise would occur when blower speed was reduced from high to low. Replaced blower and tested multiple times. After replacement all functions a vent Hood check good. There must have been a failure of the internal motor bearing or defect in mounting brackets
WMH32519CS arrived on site and checked microwave for open / closed door error. Inspected microwave frame and switches. Found normally open switch body had separated. Due to frequency of error replace both upper and lower inner locks as well as all three switches. Tested all functions of microwave and all check good after repair
WMH31017FB arrived on site and checked microwave for F1 E4 error. Tested unit and immediately received error. Performed voltage checks at control and found faulty relay on control. Replaced main control and tightened upper and lower inner locks. Tested unit multiple times with no failure. All checks good after repairs. Job complete
WDT920SADM3 dishwasher for not cleaning properly. Found lower spray arm not rotating due to failed diverter motor. Replaced sump and motor assembly and retested unit. All functions of dishwasher check good after repairs. No water leaks present. Advise customer used dishwasher Magic or vinegar to help maintain the unit.
KDTE704DSS0 kitchenaid dishwasher Installed vent and ui. Ran diagnostic cycle. Unit working properly, no leaks detected. Collected remaining balance via cc.
WFG320M0BS0 whirlpool oven
MVWB835DW2 maytag washer Arrived on site to test unit for walking around during spin. Found this only happens when 1 article is in washer. Found unit unlevel. Leveled unit and explained proper loading techniques. Unit working properly, no leaks detetced.
WRS315SNHM00 whirlpool refrigerator Arrived on site to test unit for not cooling well in freezer. Found all fans working and compressor working. Freezer at 20f. Ff section at 38. Found indication of small leak in seald system or potenitally undercharged. Will need to add uv drier and recharge. Ofiice to schedule directly.
WDF320PADS1 whirlpool dishwasher Arrived on site to test unit for not washing. Found sump getting power but just humming. Replaced worn out sump and tested unit. Unit working properly, no leaks detected.
WMH31017FS0 whirlpool microwave Arrived on site to test unit for not working. Found door open close error. No switches tested bad. Replaced all components and tested unit. Unit working properly at time of service. Attached leasing info to sdquickpic
WDF320PADS1 whirlpool dishwasher Arrived on site to test unit for not washing well. Found error code for incoming water temp too low. Unit functioning as designed otherwise. No leaks detetced.
KDFE454CSS4 kitchenaid dishwasher Arrived on site to test unit for 1-2 inches of water at bottom of unit. This is a normal occurance. Instruct on proper use and checked fo any other potential issues. Uni working properly, no leaks detetced.
UXT4230ADS arrived on site to check vent Hood for fluctuating fan speeds. Was able to duplicate fan lowering and raising speeds. Found small art spot on motor winding which cause fan speed to fluctuate after motor heated up. Replaced motor and tested unit. Vent Hood blower function is normal after repairs
WOD92EC0AS arrived on site and replaced control fuse that had failed after oven use. He did Evan to 350 degrees and verified proper function of blower. All checks good
PRG4810LP arrived on site and found front left Dual power burner pooping loudly when igniting. Also found other single burners not having flames fully lit all the way around the burner. Switched the burner and burner caps for the power burners and found the issue is with the burner and burner caps
WTW4900BW whirlpool washer Arrived on site to test unit for off balance loads. Fund unit unlevel leveled and tested unit. Unit working properly, no leaks detetced.
NTW4516FW1 Amana washer Arrived on site to test unit for leaking from rear even when not in use. Found crack in valve on hot solenoid. This likely happened when temps dropped to freezing because unit is in a shed. Instruct customer on covering unit and keeping door closed if a freeze is ever expected. No leaks detected at time of service.
MEDC200XW3 maytag dryer Arrived on site to install motor for failure. Installed and tested unit unit working properly. Instruct on proper venting and fire hazard.
WDT780SAEM2 whirlpool dishwasher Arrived on site to test unit for rack issues. Found da,aged rack and adjusters. Replaced both and tested unit. Unit working properly, no leaks detetced.
WFE515S0ES1 whirlpool range Arrived on site to test unit for damaged door. Found several dents on front stainless. Replaced and tested unit. Unit working properly.
MVWX655DW1 maytag washer Arrived on site to test unit for rubbing and ripping clothes. Found signs of potentially warn out washplate. Replaced and tested unit. Unit working properly. Recommended increasing soil level to allow more water per cycle. No leaks detetced.
KGCU467VSS02 kitchenaid cooktop Assisted leo with repair. Unit working properly.
MEDB400VQ maytag dryer Arrived onsite to test unit for door closure issue. Found failed strike and catch. Replaced and tested unit. Unit working properly. Instruct on proper venting and fire hazard.
MVWB400VQ0 maytag washer Arrived on site to test unit for leaking. Found several failing valves on valves log and potentially clogged dispensers. Will need both for repair. During step diagnostic found bearing operating loudly. Will need to bring with to repair. Office to schedule directly.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.