Local Reviews
for Austin, TX

Rated 4.9 out of 5 stars based on 246 customer reviews

Map of Austin, TX

Refrigerator repain




Excellent service. Techs explained what they were doing every step of the way. Actually gave advice on helping to maintain optimum operation in the future.


Map of Austin, TX

Great Service





Map of Austin, TX

Lee




Appreciated respect for my time. They called to let me know my tech would be here soon. Brandon called me when he was actually on his way and was on time. Diagnosed problem quickly and explained pricing for repair. After considering everything including age of the appliance I opted to buy a new one. Very pleased with service! Would definely call them should need arise, and would recommend them and Brandon in particular.


Map of Austin, TX

Good Experience




Joseph was personable and knowledgeable. He found and fixed the issue within 2-3 minutes of starting. Excellent work.


Map of Austin, TX

Awesome Service!




Excellent and informative technician. Superb service!


Map of Austin, TX

Much appreciated!





Map of Austin, TX

great service





Map of Austin, TX

Excellent customer service




Luis Morales diagnosed the issues with our Whirlpool refrigerator and came back to install parts, all under warranty by Whirlpool. We were impressed with his technical knowledge and excellent customer service, and would definitely request him when we need service in the future.


Map of Austin, TX

Great service




Lou was awesome, prompt and professional


Map of Austin, TX

14608 Iveans Way





Excellent Service




Job well done. Very professional. Thank you.


Great Service




The repairman was very knowledgeable and fixed the appliance on the first visit.


Great Customer Service




Joe was a pleasure to work with today. He was cordial and friendly. I would recommend his services to others I know.


Excellent service




Joseph was professional, knowledgeable, and best of all, great to talk to! (Very personable and funny guy). It was a pleasure!


Great service...under warranty




Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.


Excellent service, friendly and professional technician.




Scott provided excellent service and was friendly and professional from the start until the end of his visit. I felt confident in the evaluation and service he provided.


Fast and efficient service




Great scheduling, notification and delivery system. Only one experience but first impression is they are reliable.


Great service, everything back to work!




Robert is a great technician.


Great service





Great, Professional, Timely Service




Robert showed up early on a rainy Tuesday and happily fixed a noted hardware (and software) issue with a Whirlpool range and stovetop involving the cooling system. He diagnosed the problem quickly, fixed it, and had things back in order and online within two hours of arrival. He was friendly, talkative, and capable throughout. Highly recommend giving the guy a promotion--never let him leave your company.


Excellent Service!! Great customer service




Very good experience. Technician very knowledgable


Great service




Once on site Leo was courteous and efficient. Quickly solving issue and explaining the cause. Could not have done better:-) The only issue was the delay in getting a service call. 5 days from call to Lowe’s to on site was an inconvenience.


Haileyessus




Great Service


Customer Service




Lou was very helpful in resolving this issue, he was familiar with the problem we have been having with our oven, he completed the work in a timely manner and I would use his service again, I'm very happy with Appliance Express.


Fantastic Service




Great experience - Company communicated very well and Paul was extremely professional as well as personable. I will use this company again in the future and have already recommended them to others.


Great job




Leo did a great job for me. Showed up earlier than expected and solve my issue with no problems.


Whirlpool Icemaker Repair




New icemaker installed but sill not working. Perhaps an inlet valve issue? I wish repairman had done some trouble shooting before instantly installing new icemaker. I now have to call Whirlpool back and request more service.


Best appliance experience ever




Thank you!


Mary




Thanks Scott. Perfect service. Can always count on AE to fix our problems.


Excellent Service!!




Paul is wonderful. He has been out to help us several times and is always prompt courteous professional and kind! He is so knowledgeable!!


Fridge !





Very good service





Mr. Jared was great; the price was not.




Mr. Jared was very professional and efficient. I simply cannot understand how an oven that has only been in use for nine-ish months could possibly have a bad part that would end up so costly. This is a Whirlpool issue--not yours.


Fast and Reliable!





Quick and easy repair




Joseph was delightful and super helpful. He went above and beyond on his service by offering several small tips on how to use my appliances better.


Jan




He fixed my microwave in no Time! Very pleased .


Great, fast service





great service




found the hard to find issue.


Great Service




Technician was on time, polite, knowledgeable and quickly fixed the problem on the spot. Perfect service.


Great Service, Quick Response




Great customer service throughout the entire process. We were kept in the loop of when to expect the Service Tech. Once on-site, Robert, our Service Tech, assessed the issue, had the parts he needed, and was able to fix the issue very quickly and efficiently.


Great service





Becky





Good service




Leonardo called in advance of my time slot and showed up right when he said he would. He was very friendly and professional. It was very easy to schedule an appointment online and Appliance Express did a good job confirming and communicating about my appointment. I'm giving one star on price because the repair literally took 10 minutes and I was charged $160 for labor.


Great, Fast Service





Wonderful service




Nathan was very polite and didn't mind explaining to us all we needed to know concerning the dryer situation and solution. Sadly another service call with a different company will be needed before we can say problem resolved. A $99 service fee on top of the added price of doing the actual work seems a little steep and not where you feel you can call as needed but more that you have to save up to get things attended to which is sad as I like to stay on top of all maintenance issues.


Quick Fix!




Luis was great! He knew what was most likely needed before showing up and fixed our issue within minutes!


Warranty Service




Arrived on time and quickly fixed the problem


Efficient and Thorough!




Connor was swift and efficient. He took care to explain everything thoroughly. Made sure my hardwood floors were unharmed. Well done!


delighted with service & price--awesome person is Jared





Good service




Lou is very knowledgeable and honest.


Robert J.

Robert J.

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Near Arpdale St, Austin, TX 78704
Kevin B.

Kevin B.

Arrived on site and found brown rust like particulate blocking water flow through dispenser, took 1 picture. After replacing water valve and filter housing water dispenser pressure has returned. Spoke with techline 772249110. No water leaks from connections at time of service.

Near O'Callahan Dr, Austin, TX 78748
Brandon C.

Brandon C.

Arrived on site for customer complaint of dryer making noise, found vibration noise coming from sheet metal expanding and contracting over the years. I had dryer pads on my truck so I installed dryer pad under blower wheel housing, unit was quieter then when I first showed up, but still had a slight vibration noise. I informed customer that dryers over time will all make slight noises due to sheet metal expanding and contracting, and slight vibration is normal for a used dryer.

Near Black Wolf Run, Austin, TX 78738
Lou S.

Lou S.

arrived on site to inspect refrigerator continuously tripping the breaker. Upon my arrival, the customer advised that the refrigerator was tripping the breaker and they contacted an electrician who changed out the breaker. Customer advised that the breaker was a GFCI type breaker. I advised the customer that it was a good decision made due to the unit cannot be on a GFCI breaker. I inspected the unit and found ice buildup on and under the ice bin. I removed the ice and explained to the customer that due to the continuous on and off functions of the fridge while it was tripping the breaker could have caused some condensation buildup in which in return caused the ice build up. No water leaks observed during service. Job completed.

Near Osmarea Drive, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect refrigerator fc making loud noise and having ice buildup. Upon further inspection, I inspected the fc door and gasket to make sure it was sealing properly and it was not. I looked inside the fc and found where a package of meat had fallen behind the drawer and was keeping the drawer from closing completely. I removed the package of meat and closed the fc drawer and it sealed properly. I removed the door and drawer to inspect the evaporator and found a large block of ice on the Evap motor and fan causing the loud noise from the fan blades rubbing on the ice buildup. I used my stammer to remove the ice and installed a new Evap motor assembly including the thermistor and defrost thermostat. Tested the unit and unit operated as designed. I replaced all fc components and checked for leaks. No leaks observed; job completed. I advised the customer to be careful on what they put into the freezer drawers and how they put it in there to keep any foods from falling behi

Near Fisher Island Dr, Austin, TX 78717
Robert J.

Robert J.

MHW3505FW0 Arrived on job for complaints of leaking. Found small hole in bellow. Replaced bellow and test. No additional leaks detected. Job complete

Near Pressler St, Austin, TX 78703
Lou S.

Lou S.

arrived on site to inspect dryer timer not advancing. Upon further inspection, the customer advised that they use the unit on timed dry and when it gets to Cool Down mode, the timer will no longer advance and they have to turn the unit off manually. I tested the unit on cool down mode and found that the timer did not advance. I removed and replaced the timer and tested on cool down and the timer advanced as designed. No lint observed during service. Job completed.

Near Belfin Dr, Austin, TX 78717
Clif L.

Clif L.

Whirlpool washer WFW92HEFW0. Arrived on site to diagnose a washing machine that is making unusual noises during the spin cycle. Tested unit and found a wire from a piece of clothing has gone through the basket and got caught in the air vent for the washer. Removed the wire and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Darwin Ln, Austin, TX 78729
Robert J.

Robert J.

KBFS25EWMS10 Arrived on job for complaints go no ice cubes. Found the icemaker not calling for water. Replaced icemaker and test.

Near Alta Vista Ave, Austin, TX 78704
Luis M.

Luis M.

Ice machine-installed updated water valve

Near Jarratt Ave, Austin, TX 78703
Luis M.

Luis M.

Refrigerator-adjusted freezer door,leveled refrigerator powered on humidity control

Near Margranita Crescent, Austin, TX 78703
Brandon C.

Brandon C.

Arrived on site for dryer drum not turning when customer hits start button, found bad start windings on motor, I replaced the motor, unit tested good. Vent was clear at time of service.

Near Oakclaire Dr, Austin, TX 78735
Luis M.

Luis M.

Refrigerator-installed updated icemaker assembly

Near Trail of the Madrones, Austin, TX 78746
Robert J.

Robert J.

KRFF300ESS01 Arrived on job to replace damper. After replacement of parts noise level now normal. No leaks detected at time of service. Job complete

Near Grove Blvd, Austin, TX 78741
Connor M.

Connor M.

KODE507EWH02 kitchenaid oven File number-7722457993 arrived on site to test unit for temp too low in upper oven. Found unit would take over an hour to get to 325. Confirmed proper voltage. Comtacted techline and was told to replace ui and control. Unit also got new sensor that comes with ui. Unit working properly.

Near Rivercrest Dr, Austin, TX 78746
Paul R.

Paul R.

Whirlpool Oven Model GBD307PDS6. Arrived onsite for the oven displaying an F2E6 error. I checked the ribbon cable between the control panel,and the main control. The error returns after pressing the off buttons. I replaced the control panel and pressed the off buttons and the error didn’t return. Call complete.

Near Lagood Dr, Austin, TX 78730
Diego G.

Diego G.

Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete

Near Granite Ln, Austin, TX 78737
Connor M.

Connor M.

KDTE234GPS0 kitchenaid dishwasher Arrived on site to test unit for upper rack issue. Found thrid rack tracks broken. Will need to replace both. Also noting that upper rack is rubbing side of gasket due to lack of space in cavity. Unit is leaning forward 3 inches which could allow water to leak out. Trim above unit is too low and needs to be removed. Made customer aware of this issue. Scheduled for wed 7/18

Near Dunning Ln, Austin, TX 78746
Lou S.

Lou S.

arrived on site to inspect venthood fan falling. Upon further inspection, I found that when the venthood fan is on high it sucks the filter up into it due to the oil build up the filter. Also, I found that the c-clip it missing from the motor shaft. I did not have one so I went to The Home Depot and purchased some and returned to the home and placed a c-clip on the unit and tested. The unit tested good. I advised the customer that the filter would need to be cleaned and demonstrated the effect it has when the fan is on high with the filter the way it is and then the fan sucks the filter up into it. Also advised the customer that with the oil/grease buildup on the filter, if he has a high flame and the venthood on high, the fan could suck the flame up into the oils on the filter and melt the fan. Advised the customer to purchase a charcoal filter that will last longer. Job completed.

Near Iveans Way, Austin, TX 78717
Connor M.

Connor M.

MHW6000XW0 maytag washer Arrived on site to test unit for not starting cycle. Found f6e1 error indicating mcu failure. Confirmed mcu not sending voltage to motor. Quoted customer for repair, they declined and will be doing it themselves. Did mot service. No leaks detected.

Near E 14th St, Austin, TX 78702
Connor M.

Connor M.

MHW8200FC0 maytag washer Arrived on site to test unit for door not closing. Found failed latch. Replaced and tested unit. Unit working properly, no leaks detected.

Near E 12th St, Austin, TX 78702
Connor M.

Connor M.

MHW8200FC0 maytag washer Arrived on site to test unit for door not closing. Found failed latch. Replaced and tested unit. Unit working properly, no leaks detected.

Near Congress Ave, Austin, TX 78701
Diego G.

Diego G.

Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete

Near Palmetto Cir, Austin, TX 78749
Scott  M.

Scott M.

Arrived on site for door swinging wide open ven when opened just a crack . Leveling feet were not put down causing the unit to lean forward . Adjusted feet unit is now level . No water leaks detected at time of service . Job complete .

Near Research Blvd, Austin, TX 78750
Diego G.

Diego G.

Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete

Near Coulver Cove Ct, Austin, TX 78747
Luis M.

Luis M.

Ice machine-replaced defective water valve

Near Sorrento Ct, Austin, TX 78759
Leonardo C.

Leonardo C.

KitchenAid dishwasher not filling with water model: KDPE234GPS0. Arrived on site to test unit for not filling with water. Test unit and found fill valve brown wire connection was disconnected. Secured connection to fill valve test unit and unit getting water in to unit now. Job complete no leaks present at this time.

Near Cecil Dr, Austin, TX 78744
Scott  M.

Scott M.

Fried wire harness on Kenmore dishwasher

Near Rimdale Dr, Austin, TX 78731
Luis M.

Luis M.

Refrigerator-installed updated drain tube kit

Near Chesterwood Cove, Austin, TX 78746
Brandon C.

Brandon C.

Arrived on site for customer complaint of washer taking to long to finish cycle. Put unit into diagnostic mode, found F0E5 error code unbalanced load. Mechanically everything tested good, instructed customer to was like items together and not to under or over fill basket

Near Austral Loop, Austin, TX 78739
Scott  M.

Scott M.

Kitchen aid fridge , French door . Dented

Near N Capital of Texas Hwy, Austin, TX 78746
Kevin B.

Kevin B.

Arrived on site and set dishwasher into diagnostic cycle and found it is not leaking during diagnostic cycle. Ran a cycle on normal for 40 minutes and it also didnt leak. Dishwasher does have excessive suds, took 1 picture, and did not have a high drain loop installed. Corrected drain hose and recommended that customer use dishwasher magic in order to remove any excess of detergent inside of dishwasher. No water leaks from connections at time of service, took several pictures, job complete

Near W Slaughter Ln, Austin, TX 78749
Kevin B.

Kevin B.

Arrived on site and found charred residue on heating element. Inspected all wires and electronics and they are operational and looking good. Diagnostic cycle and found heating element is still operating properly. Quoted customer for heating element replacement. Heater $76.54 total labor DW210 $199.99 Customer does not wish to continue with repair at this time, collect a diagnosis fee no water leaks from connections at time of service job complete

Near W Slaughter Ln, Austin, TX 78749
Scott  M.

Scott M.

Wall oven abnormal convection bake

Near Mesa Dr, Austin, TX 78759
Clif L.

Clif L.

Whirlpool refrigerator WRX735SDBM04. Arrived on site to diagnose the refrigerator that is not cooling. Tested unit and found user interface control board shorted out. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Avery Ranch Blvd, Austin, TX 78717
Kevin B.

Kevin B.

Arrived on site and inspected dishwasher and found no incoming water, water is off at source and after correcting dishwasher will begin a diagnostic cycle. Confirmed all functions are operating properly, no water leaks from connections at time of service, job complete.

Near I-35, Austin, TX 78748
Lou S.

Lou S.

arrived on site to inspect washer leaking. Upon arrival, the customer explained that water would continue to drip into the tub even when the unit is not on. Upon further inspection, I placed the unit into diagnostics and tested manually and found that the water inlet valve is not shutting off properly. I quoted the customer $96.89 for the valve and TL270 $169.99 for service fee and labor with a total including tax of $288.90. The customer agreed to services and I removed and replaced the water inlet valve and tested the unit. Unit operated as designed. No water leaks observed during service. Pictures taken of drain tube/pipe and water valve.

Near Saber Trail, Austin, TX 78750
Luis M.

Luis M.

Refrigerator-replaced failed damper and icemaker

Near Copano Dr, Austin, TX 78749
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced inverter board and condenser fan motor, unit tested good.

Near Woodside Terrace, Austin, TX 78738
Luis M.

Luis M.

Refrigerator-replaced evaporator fan motor

Near E 12th St, Austin, TX 78702
Kevin B.

Kevin B.

Arrived on site and found water filter is stuck in housing, after removing filter housing appears to be in good repair. Installed new filter and water is flowing properly and there is no leaking underneath refrigerator. Took one picture. Quoted customer if they would prefer replacing housing anyway. Housing $107.78 RF270 $169.99 collected labor charge. If customer decides they would ultimately like to replace housing an additional $107.78 would need to be collected. No water leaks from connections at time of service, Job complete.

Near Lake George Ln, Austin, TX 78746
Luis M.

Luis M.

Refrigerator-installed updated icemaker kit

Near Blackberry Dr, Austin, TX 78745
Lou S.

Lou S.

arrived on site to inspect dishwasher door falling open. Upon further inspection, I found that the link rope was broken on the right side. I installed a linkage and tested the unit and the unit opened and closed as designed. No water leaks observed during service. Job completed.

Near Avery Club Dr, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect cracked liner in freezer. Upon further inspection, I found that the liner was cracked in the crease where the bottom shelf seats. I explained to the customer the process of fixing the issue and he advised that he would contact the builder to replace the unit. No water leaks observed during service.

Near Lakeline Blvd, Austin, TX 78717
Kevin B.

Kevin B.

Arrived on site and found freezer door handle is not staying attached, replaced handle and screws and it is now operating properly. No water leaks from connections at time of service, job complete

Near Bluff Springs Rd, Austin, TX 78747
Kevin B.

Kevin B.

Arrived on site and found oven shares circuit with microwave. Microwave will run and cooktop works but as soon as oven is started arc fault trips. Moved oven plug to a different outlet and it starts normally. Spoke with techline

Near Players Path, Austin, TX 78747
Luis M.

Luis M.

Refrigerator-installed fill tube heater and adapter kit.

Near Cool Spring Way, Austin, TX 78737
Luis M.

Luis M.

Refrigerator-added adhesive to gaps between liner and cabinet

Near Merrick Ln, Austin, TX 78745
Kevin B.

Kevin B.

Arrived on site and inspected dishwasher and found harness connector a control board that leads to drain pump is not attached. After resetting connector started dishwasher on normal cycle let it fill with water and then canceled cycle. The drain removed all water properly, no further repair is required at this time, job complete.

Near Westlake Dr, Austin, TX 78746
Kevin B.

Kevin B.

Arrived on site and inspected dishwasher and found valve has a crack along the seam and water is spraying. Quoted customer for replacement of inlet valve. Valve $78.51 DW555 total labor $159.99. After replacing valve ran a diagnostic cycle and confirm dishwasher is now operating properly. No water leaks from connections at time of service, job complete.

Near Westlake Dr, Austin, TX 78746

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express 4.5 star rating 143 reviews
Karol M.'s Review Karol M.
5.0 star rating

We had various annoying issues with our Whirlpool refrigerator that finally caused us to call the manufacturer before the warranty expired, and Appliance...

Read Full Review
Tyler S.'s Review Tyler S.
5.0 star rating

Joseph was phenomenal. He took the time to explain even the smallest things and answer any questions I had. He walked us through even the most basic of...

Read Full Review

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Ryan
Ryan

5 out of 5 stars

posted 2 weeks ago

Lou was great! I had an issue when I tried switching over to a 4 prong power cord from a 3 prong power cord for my dryer. One of the screws fell inside of the dryer. Lou was able to disassemble the dryer in less than 20 minutes and locate the screw. He also cleaned out the lint from inside of the dryer and switched out the belt for preventative maintenance. I highly recommend Appliance Express!