for Austin, TX
Joan - Austin, TX
Very efficient. Technician was very knowledgeable and professional.
Chris - Austin, TX
Great service! Very Professional 👍
Working like new
Karen - Austin, TX
David did a great job - the stove top is now working as expected
Marleisha - Austin, TX
Awesome service friendly and quick
Catherine - Austin, TX
Wes did a great job replacing parts on the dishwasher and making sure it was running well. He also advised about power surges which may affect the machine.
Michelle - Austin, TX
Was friendly and quick
Great, fast service
Dona - Austin, TX
Technician was able to diagnose the problem right away from my description of sounds the refrigerator was making.
Kelly - Austin, TX
He saved our lives
Joy - Austin, TX
Scott did a great job.
Virginia - Austin, TX
Matt Zuniga was outstanding. He took the time to explain that I was incorrectly choosing type of wash. Thus, clothes were not drained enough making the job of the dryer much harder. It was taking hours and I was unhappy. He was friendly and helpful. He explained in layman's terms.
Ellen - Austin, TX
Awesome, knowledgeable service!
Joseph - Austin, TX
David was a great technician
Alexander - Austin, TX
David was a great technician. Performed thorough diagnostics, had parts on hand, and replaced them quickly.
Katherine - Austin, TX
Very smart and helpful technician
Induction cooktop repair
Cathey - Austin, TX
Charissa - Austin, TX
Great job. !
Amanda - Austin, TX
You’re employee was prompt and polite. Jacob new exactly what was going on when I described it and had the materials to fix the problem in the van. Great job.
Dennis - Austin, TX
Brandon knew the appliance thoroughly, and he found the problem quickly. He was prepared with the parts he’d need and fixed it right away. I’d use him again any time!
Great service. Very polite
Pam - Austin, TX
It was a short visit and of course the ice maker worked perfectly while he was here. We will call if it messes up again
Best service experience I've had.
Brian - Austin, TX
Leo was great. I had to wait on parts for a while and one time the parts were damaged in shipping. This is the manufacturer's, the shippers, or COVID's fault. Not Appliance Express. I would get a call from AE thinking they wanted to schedule an appointment but they were actually calling to let me know the parts weren't in yet. That's service. And when they had the parts and were ready to perform the repairs, Leo was on top of it. I think he had to come out 3 times. After the first time, things were repaired and working but AE (Leo) wanted to make sure it was working exactly how it should. He was always professional. He was always friendly. He showed up when expected. AE even let's you "request" (but can't guarantee) time slots for maintenance. For those of you who care, he always wore his mask. I can't speak to pricing because I purchased an extended warranty after a few years of use. I typically don't like to purchase extended warranties for anything but I believe this was money well spent. My dishwasher and stovetop are like new! I will continue to go with AE for my repairs. They are a competent and honest company. - Happy Customer
Charles - Austin, TX
Great service and professionalism
Travis - Austin, TX
We had a great experience with Andrew coming by to fix our dryer. He was on time, efficient, friendly and explained to me what the issues were with the appliance. Highly recomend.
Oscar - Austin, TX
Awesome professional service
Great company to work with!!
Jamie - Austin, TX
Our issue was not fixed the first time but y’all immediately ordered the second part and fixed our oven! You guys were great to work with and were immediately on it when we said that it was still not working.
Good and quick
Alyssa - Austin, TX
Clinton - Austin, TX
Got right to the point and informed me quickly.
Excellent Service, Very Knowledgable
Manju - Austin, TX
Outstanding Tech. Quickly honed into the issue --> very knowledgable. very nice to customer!
Scott - Austin, TX
Great Service by David
Scott - Austin, TX
David did an excellent job diagnosing a tough issue with our dishwasher, keeping us informed, educating us on the solution and eventually solving the problem for us. Thank You David!
Marilyn - Austin, TX
Leo was very helpful, and took the time to explain what was wrong and what he did to correct the problem. Thank you, Leo
Responsible and effective
Don - Austin, TX
it was very solid
Tesiah - Austin, TX
John - Austin, TX
Lorenzo - Austin, TX
Janet - Austin, TX
The service call went well. He found the problem and explained everything.
Fast, friendly, and knowledgeable
Valerie - Austin, TX
Quickly fixed the issue with my oven door that was hanging off and helped me troubleshoot an issue with a burner. Friendly and knowledgeable!
Karen - Austin, TX
Good service! Appreciate that he came late in the day!
Bruno - Austin, TX
Excellent Customer Service!
Andrea - Austin, TX
The technician was very knowledgeable. He explained the issue with my burner and what he did to resolve the issue. He answered all of my questions.
Great Service Experience
Micheal - Austin, TX
This was an extended warranty repair take over when Sears dropped the ball. Appliance Express was responsive, communicative and quick. Diagnostics was fast and parts arrived in two days. Final replacement of ice maker took less than twenty minutes and solved our problems. Good job by AE and Louis.
Reem - Austin, TX
Maria - Austin, TX
Marshall - Austin, TX
Fixed issue quickly.
Everything on time and track
James - Austin, TX
Technician showed up on time and finished job in about an hour. He had all parts and knew what to do. He also had authorization from Whirlpool to cover all repair costs.
Harvey - Austin, TX
Scott is a great technician, very professional and very conscientious. Appliance Express customer service was outstanding.
Roger - Austin, TX
The repair guy was very friendly & professional.
Hit the spot got it done.
Susan - Austin, TX
Perfect, efficient, friendly, safe.
Timely response and great customer service
Steven - Austin, TX
Easy to make an appointment, showed up on time and fixed my oven. Everything I dealt with was very nice. Seemed a little expensive but I think that is just a function of appliance repair.
Mary - Austin, TX
Job well done. Friendly and efficient
Henry - Austin, TX
Very quick & expert service!
DISHWASHER WHIRLPOOL ADB1400AGB1 "Arrived on site , replaced control. Ran diagnostics wash . All checked normal. No water leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for loud noises during operation, upon inspection found the drain causing loud noise, checked for obstructions and found 2 metal pieces. Cleared pump and tested. Complete"
MICROWAVE WHIRLPOOL KMHS120ESS9 Arrived on site to install previously diagnosed parts. Installed new control and panel. Installed new interlocks and found interlocks chattering and not making great connection allowing MW to stop shortly after you press start. Will need to order and replace interlocks. The new control did fix the previous light issue.. ; ordrng 2 W11197766 (INTERLOCKS)s
WASHER MAYTAG MHW8100DC0 Arrived on job for complaints of not starting. Washer started normally not able to duplicate error
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for sealed system repair. I gained access to the dryer and compressor. When I punctured the dryer I found 25 psi in the system. I plugged the unit in and found the compressor building pressure. I installed a new UV dryer and access valve. I pulled a vacuum on the system for 15 minuets. I monitored my garages for any pressure lose. I found none. I put a measured charge into the system. I powered the fridge on and found the pressures building appropriately. I monitored the system for any leaks and I found none. The unit is operating as designed. Please allow 24 hours before you use the fridge and 48 before it starts to make ice. Job complete.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for cooktop with UI not responding. Customer stated they recently had a power outage. I cycled breaker and unit started working as designed. Tested unit and found no mechanical failures. Call complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not cleaning. Test unit and found owi erro. Removed the filter and found dirty filter making unit not wash correctly. Cleaned filter test unit and unit test good job complete.
MICROWAVE GE JNM1541DN1BB Arrived on site to test unit for melted vent and unit giving shorted keypad. Test unit and saw unit turning on by itself with out touching any buttons. Found shorted keypad and control. Will order new control and panel and will replace vent. Office to reschedule. ; ordrng 1 WB27X10934 (BOARD ) and 1 WB56X10822 (PANEL)
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for customer complaint of unit not cooling in either section, found compressor running, all fans running, sealed system leak. Ordering all sealed system parts to ensure repair. ; ordrng 1 W10239732 (Evaporator) and 1 W10643261 (Evaporator) and 1 W10240365 (Condenser) and 1 W10253005 (Compressor) and 1 Cnote (SS tech lock ring) and 1 Cnote (2 hour job) and 1 Cnote (Auth/office to reschedule) and 1 876765 (Tube kit) and 1 W10286069 (Filter drier) and 1 W10913906 (Coupler)"
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site and found no power showing on dishwasher. Reset power connections at terminal block and power is now restored. Dishwasher completed a diagnostic cycle and no further repair is required at this time. Recommended dishwasher magic to homeowner. They should be used periodically to remove any excess soap or buildup, job complete"
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to follow up on washer that was making a squeak. Installed new cam set and retested. Squeaking is barely noticible but still there. Belt felt like it was extra tight and possibly bending the cam, creating a squeak. On return need to replace belt and cam. Noise doesnt sound like its coming from the gearcase, but definitely on bottom end. Will return with the remaining lower end parts and the gearcase if it still persists. Office to schedule when we get a belt.; ordrng 1 W11239857 (belt)"
WASHER WHIRLPOOL WFW5620HW Arrived onsite for unit not getting the water out of the clothes. Unit was already washing. Unit was in white clothes wash but it was mostly hand towels. Unit was going off balance not getting up to speed. Put unit in diagnostics. Got F0E5 off balance load. Let them know that if the unit is over loaded or not loaded correctly. The barrel jumps quite a bit and wont ever get up to speed. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRB322DMBM01
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for range not heating properly . Ran temp check , checked normal. Igniter amp check was good . Let range run for 30 mins to continuously monitor temp and amps . Couldnt duplicate failures . No gas leaks detected at time of service.
DRYER WHIRLPOOL WED560LHW1 "Arrived onsite for unit not powering on. Looked at unit. Not was not responding. Upon further investigation, found that the white wire on the terminal block had fallen off. Replaced terminal block. Tested unit p. Unit test good. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived onsite for unit not freezing/cooling. Tested unit. Found that start device is bad. Replaced start device, but quickly after replacement of part. The compressor was very loud. Called tech line. Suggested to replace compressor as windings are stuck and not allowing the unit to cool. Got Sr#7729798378. Submitted sealed system check list. Ordered parts. Office to reschedule. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher coming off of its hinges. Upon further inspection I found pads broken off and allowing door to fall down. Installed new pads and unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on site for dishwasher not draining . Found food stuck in sink drain pipe side . Nothing stuck in drain pump motor . Drain hoses look clean . Very shoddy plumbing under sink area . Would recommend a professional plumber to redo pipe work underneath sink area . No water leaks detected at time of service.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for loud noise and water leaking from dispenser. Ran diagnostics found ice box fan. It running diagnosed loud noise due to ice box fan. Ordering ice box fan and harness assembly. ; ordrng 1 W10858452 (Harness) and 1 W11407678 (Ice box fan)
RANGE MAYTAG PER4510AAW Arrived on site to test unit for right front burner not working. Test unit and found element melted to receptacle. Replaced both parts test unit and unit test good job complete.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site to diagnose dead ice machine. On arrival unit was dead and unresponsive. Pulled unit out and it turned on. Ran for a few then died again. Checked wall voltage and found good voltage. Unplugged main power cord from external drain pump and hooked directly to extension cord and unit powered on, showing failed external drain pump. Replaced external drain. Retested and unit ran for over 7 mins with no interruption. No leaks found. All is working as designed. Call complete."
RANGE KITCHENAID FFGF3047LSF "Arrived onsite for range with burners not igniting. Upon inspection I found the 2 burners in question RF and RR very greasy and not sparking when trying to ignite. I removed the cooktop and accessed the spark module. I found no voltage coming out of the module to those ignitors but the others were functioning as designed. The ignitor wires were also frayed. I replaced the spark module, ignitor wires and RR burner head. I re assembled and tested the unit. The unit is working as designed all bringers are igniting and no gas leaks were detected during time of service. Job complete."
DISHWASHER GE GDT530PSD4SS Arrived on site to replace spray arm. Test unit and unit not making any noise. Job complete
REFRIGERATOR JENN-AIR JCD2389GES "Arrived on site and inspected refrigerator and found icemaker is leaking water when it fills, icemaker will need to be replaced. Also found Water dispenser switch gets stuck when getting water, switch and pad will need to be replaced in order to correct issue and will also order any surrounding plastic that may fail due to age while disassembling it. ordrng 1 61003124 (Dispenser switch) and 1 61003804 (Pad) and 1 WP61004681 (Housing) and 1 D7824706Q (Icemaker)"
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for leaking, upon inspection found the clamp improperly placed on tubing. Fixed clamp and tested. No leaks found. Complete"
REFRIGERATOR KITCHENAID KSSO42QTX04 "Arrived on site for no cool. Replaced evaporator,heat exchanger,compressor and drier,found burned out inverter replaced inverter vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure,good checked frost pattern good.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to diagnose refrigerator that is not producing ice. Checked temps and temps were good. Customer said unit didnt produce ice for 4 or 5 days. Customer informed me the unit did produce ice that day. I ran several tests and was able to find the ice box fan surging, going from faster to slower, faster to slower. Ordering new ice box fan. Customer had additional videos of the random noise that was coming on on the left side. Ordering ice box fan and condenser fan and frame. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11127829 (motor-cond) and 1 WP2188935 (blade-fan) and 1 WPW10406719 (shroud) and 1 w11033168 (harns-wire)"
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite to replace drain motor to unit. Replaced drain motor. Tested unit. Unit tested good. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found one of the track wheels had broken off . Replaced adjusters . All checked normal with dishwasher . Job complete .
WASHER GE GHWS8355H0MC "Arrived on site replaced lid lock . Still doing sensing and not advancing . Found clothing under washer . If tub is spun unit will try to sense couple times but then stops . .checked unit profile ,and getting voltage to components . Ordering stator ,rotor , sensor and shifter . Get AUTHO . Call to set return ; ordrng 1 AUTHO and 1 WH05X10014 (SHIFTER ( NLA) ) and 1 WH12X23995 (FPS SENSOR ) and 1 WH39X10011 (ROTOR ) and 1 WH39X20678 (STATOR )"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator with no cool in RC. Upon arrival customer stated actual issue was that intermittently the unit will lose lights and cooling in RC and FC completely, but the UI will still have lights. He stated he will cycle power and unit will begin working again. I checked temps and found FC at -1°F and RC at 34°F. I then checked the FC evap fan, the thermistors, door switches, ice maker, inverter box, and harness. All parts tested good. Checked voltage at control and it was good. Found no mechanical issues with unit. Advised customer it sounds as though they are having a breaker or power surge issue. Call complete."
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site to replace switch. Replaced switched test unit and unit still not stopping. Found bad motor and board. Ordering motor board and gear kit office to reschedule. ; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 882699 (GEAR KIT) and 1 W10439651 (MOTOR ) and 1 WP9871824 (BOARD)
WASHER MAYTAG MVWC465HW2 Arrived on site to install control to resolve water level issue. Installed control and calibrated. Retested and all is working as designed. Call complete.
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect oven for a damaged panel, upon inspection of given room found no damage, checked with office and checked 201-210 for a damaged console and did not find one. Complete"
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for led issues. Found burned out led modules,replaced lower and upper led module on left side of fresh food compartment,all leds working,installed door stop correctly to right side door.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site Afro UI with intermittent failure. Found bad UI and Control. Cycled power off and installed new control. Cycled power on and off again and installed new UI. Cycled power back on and unit is now working as designed. Call complete.
WASHER WHIRLPOOL WFC7500VW2 Arrived onsite to replace parts ordered previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete.
DISHWASHER MAYTAG MDB4949SKZ0 Arrived onsite for unit not powering on. Tested for voltage at junction box on the unit. Was not getting 120v. Flipped breaker. Still had same issue. Let customer know to call the original installers or an electrician to get the issue resolved. No issues at this time. Job complete
WASHER WHIRLPOOL MHW8000AW0 "Arrived onsite for unit giving error codes. Put unit in diagnostics and got error codes F6E5 CCU and Expansion board, F8E1 no water detected or water entering unit. Let customer know that could be an issue with controls or the level switch is going bad. May need level switch. Ordered parts. Office to reschedule ; ordrng 1 WPW10388229 (cntrl-elec) and 1 WPW10701571 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for stuff freezing on top shelf . Found dampener door hanging up and staying open . Replaced damper . All checked normal. No water leaks detected at time of service. Job complete.
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to diagnose microwave that had a noise and break during usage. On arrival customer showed me that the door had a massive crack in it and the casing had split. Unit needs a new door due to casting flaw. Office to reschedule when door arrives. ; ordrng 1 W11247223 (door/mw)
MICROWAVE WHIRLPOOL KMHC319ESS3 "Arrived on site for OTR that was having intermittent UI failure. Upon further inspection I found the turntable would not rotate, but the unit would heat and the UI was functioning. I found a bad turntable motor. I could not recreate the UI issue at the time of service. I let the customer know that we would need to replicate issue to accurately test. I also let them know it could be a UI or a UI/control issue.
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that was not heating. I tested heat and air flow and both tested good. Unit is working as designed. Customer stated they had a power surge a few days ago and yesterday they finally ran a cycle that dried their clothes. Call complete.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site and found both handles are missing, replace them and fridge raider doors are now correct, job complete"
DISHWASHER IKEA IDT830SAGS0 "Arrived on site for dishwasher door not closing properly . Found right side of door hinge sitting behind hinge tab ,as well as latch strike bent . Repositioned post back into correct place on hinge packet and bent strike back . Ran test wash all checked normal. No water leaks detected at time of service. Job complete."
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for unit not turning on. Looked at unit. Upon further inspection, found that the plug was not fully inserted into the wall socket. Pushed plug into the wall socket. Tested unit. Unit tested good. No issues at this time. Job complete"
COOKTOP KITCHENAID KICU509XSS00 "Arrived on site to install module to resolve error codes on display. Before I installed the module I did some additional voltage tests. I found that there are 2 circuits running through the kitchen and both tie into the cooktop. Checked each leg individually and neither one is providing a full 240, and it also runs the oven and microwave. Advised customer to contact an electrician p, because the voltage spikes to over 265 volts, and then down to 40v. Not installing module until electric issues are resolved.
WASHER LG WM5000HVA "Arrived on site for customer complaint of mold in door bellow
RANGE JENN-AIR JDRP436WP02 Arrived on site for complaint of range not generating sounds or tones when in use. Removed control panel and replaced 2032 battery on UI touchpad control and retested. Tones were back and normal.
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site to replace console. Replaced console test unit and unit test good job complete no leaks present all buttons working
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.