very friendly, professional, and very efficient
Angel - Austin, TX
Susan - Austin, TX
Scott was very good. He arrived on time and was able to find the problem quickly.
Whirlpool micro/oven combo
Joanna - Georgetown, TX
Don’t care for the oven, but the Appliance Expeess service was good
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
fast and easy microwave repair!
Jennifer - Austin, TX
they were awesome - we were able to schedule them quickly, they came on time with the part that was the most likely causing our microwave problem and fixed it really quickly! so much better (and cheaper!) than buying a new microwave!
Nan - Dripping Springs, TX
Brandon called to let us know he was running early and to see if he could come earlier than expected. Loved that! He was in and out in a short time. Professional and efficient. No complaints.
Joseph - Red Rock, TX
Joseph was outstanding! Very personable, great personality, great customer service, very knowledgeable. We were so happy with Joseph's service.
Steve - Seguin, TX
Washing Machine Warranty Repair
Dave - Austin, TX
On time, efficient, great service.
Brian - Round Rock, TX
Great service, personable
Kevin - New Braunfels, TX
The guys who came to the house were very friendly and knowledgeable. They did a great job.
Deborah - Cedar Park, TX
Just the facts. Arrived within the window of time. Called before arrival to let us know approximate time. Friendly & worked to complete replacing parts. Took three visits to get the appliance working. Did not test before service personal left. Only received one receipt out of the three visits. We would like our other two receipts. Hoping the appliance continues to work.
Nicole - Cedar Park, TX
Great experience. I will definitely go with these guys next time I need an appliance repaired.
Knowledgeable and Personable
Glen - Volente, TX
Knowledgeable and Personable
Leonard - San Marcos, TX
the service was top notch. the technicians were professional, friendly and very knowledgeable. There arrived on time and did an excellent job
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Excellent product knowledge and service
Barry - Austin, TX
Kevin was very professional and thorough
Great service. Brandon was very nice . He new his stuff and had parts on his truck. Great
Rebecca - Blanco, TX
Dominic - Austin, TX
Scott knew what the problem was and repaired it. Knowledgeable and friendly.
Douglas Tyler - Georgetown, TX
Quick and Eady
Britni - Georgetown, TX
Jane - Bardolino, Province of Verona
Did a good job of troubleshooting mircowave. Thanks
Great Service - very professional & polite
T'leatha - Austin, TX
Paniced over thinking my Fridge was a lemon
Vickie - Cedar Park, TX
Tyler was honest and helpful in letting me know how to take care of my fridge and maybe make it last longer.
Martha - Austin, TX
Geralyn - Austin, TX
The people are skilled and professional.
Nice guy, problem not fixed.
Great service and friendly repair guy. Honest about what needed to be done.
Bennie - Leander, TX
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Barry - Austin, TX
David - Cedar Park, TX
Lou did a fantastic job every time he came out. We had some unique issues with the appliances that took several trips. Thanks for being professional.
Richard - Austin, TX
Cliff was Friendly, Fast & Focused. Only negative was having to sweep up a bit in the work area after they left.
Brian - Leander, TX
Excellent service, great personality, very customer service oriented!
Donald - New Braunfels, TX
Robert is very customer focused. He has a great personality & is a subject matter expert.
Cassie - Austin, TX
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
Alan - Round Rock, TX
Marcia - Georgetown, TX
Excellent service !!
Victor - Round Rock, TX
Anthony - Georgetown, TX
Patrick - Georgetown, TX
Our relatively new refrigerator stopped working — a very disruptive event for us. The preliminary diagnosis was a failed compressor and a major repair requirement. Tommy correctly determined that was not the case, and explained what might have happened. Thanks to his honesty and expertise, we avoided an expensive repair job. We were very pleased with his skill and friendly personality.
Lou took care of my leak in a very efficient and fast way
Mary - Cedar Park, TX
Even if I did not have a warranty I would use this company because they find and fix the problem. Have very professional and experienced techs.
Cydney - Johnson City, TX
Great service, friendly and efficient technician
Denise - Austin, TX
The company was good about confirming the specifics of the appointment and sending reminders. The technician figured out and fixed the problem quickly but was also really friendly and had some great stories about our neighborhood.
Peggy - Round Rock, TX
He was timely, efficient, and very friendly. I would definitely recommend your service and technicians!
AE knows what service is and delivers!
Pamela - Marble Falls, TX
Capable, efficient, and pleasant service!
It suuuuuure looks like it is fixed!
Susan - Killeen, TX
First man came out, changed a board, worked for approximately 7 minutes. Stopped working. This man came out, was very polite and kind, quick as lightning, left within a very few minutes, and omg, it is still working!!! I am almost afraid to be excited about it!!!
Lou is the best!
Sara - Austin, TX
Lou was so great. Super thorough and answered all of my questions. He was really knowledgeable and patient with me. Hope to have him again if my appliances ever has issues in the future!
Digna - Waco, TX
Chelsea - Georgetown, TX
Great service with all conditions explained. Tyler is very personable, and a very good listener!
Repairman was very professional and took time to explain problem and recommendations for future use.
Keith - Horseshoe Bay, TX
Quick and Friendly Service
Madeline - Austin, TX
Wes got the job done quickly and was a really nice guy! I always have a great experience with Appliance Express repairmen. On another note, and in no way a reflection of Wes, the cost was quite a bit more than I was anticipating and that did take away from my experience a bit.
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
Dryer Switch Malfunction
Floyd - Austin, TX
Problem was quickly analyzed and resolved in a professional manner. Thank you.
Fix the icemaker on a new refrig
Guadalupe - Killeen, TX
Arthur is well versed and is a professional service person. I would highly recommend him for any job in the Whirlpool industry. Job well done.
Excellent service tech
Terry - Georgetown, TX
Steve was awesome - explained the entire process and was very respectful of our property.
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
Judy - Canyon Lake, TX
We have needed service on 3 appliances and all of the service technicians have been very knowledgeable and professional. Robert J did a great job! This is a top notch applicance repair company!
Henry - Kyle, TX
Job was done well.
Anita - Belton, TX
Al was very professional and made the repair to my refrigerator ice maker very quickly.
Renee - Austin, TX
Kari - Leander, TX
Excellent service from company and technician.
Nancy - New Braunfels, TX
Phone contacts were professional and efficient as was the service tech. Trusted his opinion and was pleased he did not try to do unnecessary work. Thank you!
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Jonnie - Buda, TX
Lou was friendly and professional.
Jesus - New Braunfels, TX
Milestone - Jollyville, TX
never gotten a complaint from a homeowner or with scheduling. also, if there is a warranty conflict it is usually resolved in house which is great
Michele - Georgetown, TX
Ellisor Wilburn - Killeen, TX
Ruth - McQueeney, TX
Competent, on-time service
Paul - Round Rock, TX
Tyler is very professional, clean, neat and a good representative of Appliance Express.
Keith - Austin, TX
Very professional and well done
"Rojas - Killeen, TX
Allison - Cedar Creek, TX
Scott Mc. did a great job. He is professional and knowledgeable. The issue was quickly identified and resolved.
"Drees - Austin, TX
Manuela - Austin, TX
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
John - Jonestown, TX
John - Jonestown, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Robin - Kyle, TX
Good Service All Around
Christy - Austin, TX
Service was great and not just on time, but early!
Amy - Austin, TX
Very efficient service
Richard - Georgetown, TX
Shane - Smithville, TX
Andre - Fort Hood, TX
Author was amazing. Answered all my questions and was very helpful.
Peggy - Austin, TX
My overall experience was excellent. The technician took the time to answer all my questions and explained all the features on the washer/dryer
Melissa - Waco, TX
Spike - Austin, TX
Very professional and quick work
Edith - Leander, TX
Problem not fixed
Jim - Austin, TX
The problem was not fixed despite paying $270
Did great work,
Steven - Blanco, TX
Great Response to Service Request
Theodore - Salado, TX
We called Whirlpool for warranty service on our new dryer and they had Appliance Express contact us to come the next day. They arrived earlier than expected and quickly and efficiently addressed the issue and were gone before the start time of the three hour window they were scheduled to arrive in. We are extremely pleased with Appliance Express.
Sheldon - Round Rock, TX
Prompt service and Knowledgeable and experienced repair Knowledgeable and experienced repair man
Kathryn - Smithville, TX
Great service and customer service as well. I hope if I need your services again, you will send Steve.
Pat - Belton, TX
As it should be
LL - Austin, TX
From the person who answered the phone when I first called, to the updates on scheduling to the call's end, the entire service experience was as it should be, but in the recent years, rarely is. I will recommend and use again.
Jane - Austin, TX
Kevin was knowledgeable and timely.
Timely and professional installation
Monica - Liberty Hill, TX
James was on time and efficient in replacing my defective refrigerator door.
Great job from great tech
Mark - Pflugerville, TX
Tyler was on time friendly and professional, he completed the repair quickly tested the machine afterwards, and now we are are back in service
Linda - Temple, TX
Fixed washing machine when first repairman couldn't
Adam - Leander, TX
Harry - Killeen, TX
Technician was a true professional. Worked fast and knew what he was doing. He placed everything back where he found it and was careful and delicate with the the microwave and the other items. Great Asset to your organization.
Keron - Robinson, TX
Arthur was on time and courteous.
Great service, efficient and knowledgeable.
Mary - Georgetown, TX
Dora - Liberty Hill, TX
Camden - Austin, TX
Best customer service
Anacleto - Kyle, TX
Job well done
Jeremy - Dripping Springs, TX
Chris found the problem and fixed it quickly.
Adam - Leander, TX
Rita - Round Rock, TX
Number one, we like Appliance Express because of its professionalism. From initiating the phone call to the service call, it's professionalism and respect for customer. Tyler was awesome. He explained what was wrong with our refrigerator, answered any and all questions, and best of all, fixed the refrigerator! The labor cost was higher than we expected, but in the end we pay you for what you know, not what you do.
Paul - San Marcos, TX
The service men were pleasant and seemed to have identified and corrected the problem before they left, but in less than a weekbut the drawer cannot be opened without a tremendous amount of pressure on the foot pedal or by lifting the entire drawer. It's as bad or maybe worse than before.
A Real Professional
Sergio - Leander, TX
Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(
Harold - Georgetown, TX
The technicians know what they are doing and come prepared to do it./
Jose - Austin, TX
Paul was professional, knowledgeable about the product, answered any questions I had.
Great service, quick to schedule
Kenneth - Georgetown, TX
Ms - Austin, TX
Very Good Service
George - Elgin, TX
The technician was on time as promised. He diagnosed and repaired the dryer without any problems. Very courteous and easy to work with. Explained the repair completely. Still would be helpful to get an email with the type of repair and what was done. That helps me with my records of maintenance.
Marnie - Marble Falls, TX
He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!
Mila - Pflugerville, TX
The office staff is very efficient and professional.
James fixed our refrigerator quickly.
Milton - Cedar Park, TX
Should we ever have another problem with the refrigerator we will be calling you
Friendly, courteous repair man.
Cindy - Buda, TX
Mike - Georgetown, TX
Carol - Robinson, TX
Hoping the problem is now fixed. next few cycles will tell.
Don - Georgetown, TX
Jonathon was very prompt, courteous and most knowledgeable.
Great service, quick response, and job complete! Thank you, Luis.
Robert - Austin, TX
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Quickly resolved problem
Martin - Cedar Creek, TX
Repair was completed quickly and professionally. Good information provided. Highly recommend! Thank you!
Ms - Smithville, TX
It was great. The person that came was frendly, knew what he was doing n fixed the problem right away.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
ILoveBoots - Wimberley, TX
Great service. Always polite, efficient and timely. No problems.
Holly - Austin, TX
Steve - Canyon Lake, TX
The 2 service technicians were very impressive and courteous. I was very pleased with their work.
Service the way it should be!
SN - Spicewood, TX
Great service. On time. Efficient & professional. Just the way it should be!
Brittany - Austin, TX
Kevin was very knowledgeable and fastidious
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
Robert - Leander, TX
Absolute Professional. Very please with Appliance Express and Kitchen Aid that helped set this up.
Alfredo - Austin, TX
Thank you for the prompt response
Prompt and efficient service
Leta - Blanco, TX
Service was great. Price for part was a bit expensive
Great service, fast, professional
nlsnls - Austin, TX
Very pleased with the communication and service I received.
Danny - Copperas Cove, TX
The technician was very professional and great attitude
Joseph did a masterful job of addressing issues related to my refrigerator.
Scott - Red Rock, TX
Deborah - Canyon Lake, TX
Robert and Robert were both very professional and handled our situation quickly. They took time to explain how my oven worked and I truly appreciated that!
Great professional service
Jennifer - New Braunfels, TX
Diego was awesome. Super polite, respectful and even removed his shoes! He was funny and new his job!Excellent is not even a high enough rating!
Very knowledgeable and did a great job.
Michael - New Braunfels, TX
He was very knowledgeable on the ovens and every other appliance we have. Was very informative and helpful.
great customer service
Pauline - Kyle, TX
went right to the problem and fixed it. and gave us some great tips
Service call was good
Robert - Austin, TX
Susan - Georgetown, TX
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Great service by Shon Edwards!
Raymond - Kyle, TX
Excellent service! Will definitely use your service again!
Third visit, third great experience!
Matthew - Leander, TX
We just completed our third visit by Lou from Appliance Express (a reflection on Whirlpool's level of "quality" not AE's capabilities!) and it was another great experience. Lou fixed the problem, and being a repeat issue, spent the extra time to work with offsite support to see if there was anything that could explain the issues and help prevent another failure. Great work (problem resolved), great communication (kept us fully in the loop with what he was doing and researching) = great experience. We recommend Lou and Appliance Express to friends and neighbors!
awesome service Rep.
Hugh - Buda, TX
Brandon - Belton, TX
Clean, polite crew. Very professional. Work performed as promised!
Anthony - New Braunfels, TX
I was a little shocked at the price. we bought all Kitchen aid products for our new home a few years ago thinking they would really last. I think they are built to have a residual income for the manufacturer & service company.
Kyle - Wimberley, TX
Bob - Burnet, TX
The technician was perfect.
Hugh - Buda, TX
Paula - New Braunfels, TX
I would recommend you to my friends
Would use again
Jack - Dale, TX
Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Sandy - Round Rock, TX
Repair of ice maker
John - Pflugerville, TX
Very quick, efficient, repair and pleasant person doing the repair. Good guy!
John - Jonestown, TX
James identified the problem with the dishwasher and was able to fix it quickly.
Jd - Austin, TX
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Milissa - Wimberley, TX
Lamont - Canyon Lake, TX
Guys were on time and quickly found the problem with the noise on my dryer. Repair was done in a few minutes and the price was lower than I expected. Will definitely use again with any future appliance issues.
Kathryn - Manor, TX
Joseph was very knowledgeable. I’d highly recommend him to anyone that needs appliance repairs.
Judith - Horseshoe Bay, TX
So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.
Bill - Georgetown, TX
Problem explored but, unfortunately, could not be resolved. This was through no fault of Steve's; potential resolution was more costly than new unit. I understood going in that cost of service might not result in solution to my problem.
Amazing Service and professionalisms.
Ricardo - New Braunfels, TX
Very good technicians, so professional and the most important they were on time and easy to give my feedback to them.
Brooke - Taylor, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
MAC IV - Austin, TX
Great Service with great personnel. Timely, and very thourough. Tech Scott M. diagnosed the problem, replaced the part, and had everything back together in record time.
Kurt - Georgetown, TX
Tyler was courteous, on time, and explained possible cause/effect scenario's. He investigated and reported any issues and was prepared to do any repairs necessary. Also provided tips on maintanence, operation.
David - Cedar Park, TX
Lou was ahead of time and called to make sure it was OK to come over. Lou did a fantastic job. We would be glad to recommend and use Appliance Express in the future.
Tippy Top Service... Fantastic Field Service Man
Ray - Pflugerville, TX
He arrived on time and quickly diagnosed the problem. He worked me into his busy schedule and kept open communication informing me of his time table. He arrived on time and was in and out as he promised. My appliance works and I am super happy with the service.
David - Georgetown, TX
Excellent job done.
Irma - San Marcos, TX
Polite clean and super fast
Lois - Meadowlakes, TX
Great service and great serviceman!
Mary - Meadowlakes, TX
Great Service, Prompt and Knowledgeable
Stephen - Austin, TX
Arrived on time. Addressed and repaired dishwasher promptly. Very professional.
Mills - Seguin, TX
Tech Diego was knowledgeable and on time.
Eric - Pflugerville, TX
Mitch Zimmerman - Burnet, TX
Dewayne - Hewitt, TX
Excellent service call
Claylass - Austin, TX
The entire team at Appliance Express is top notch. They communicate clearly and continuously on the scheduling and status of the appointment -- even when the technician that is expected is delayed. They are friendly and knowledgeable about the appointment which has not been the case in my past experiences elsewhere. My technician, Scott, was wonderful -- he knows what he is doing. He took time to explain to and show me what was wrong, He is knowledgeable, professional, considerate, experienced and a happy person. I completely enjoyed having him at our home. I will be doing all of my future appliance repairs with Appliance Express.
Washer and dryer service
Michael - Buda, TX
Kevin is very knowledgeable, friendly, takes time to explain everything to me about my appliances! He has came to my house 3 times and every time he comes out he always takes his time and not rushes to make sure appliance is working and I fully understands what he has done!
Inadequate service, repair didn't work
Steve - Briggs, TX
Tammy - Bertram, TX
Professional, informative and respective .
Great and timely service. Thank you!!!!
Dave - Spicewood, TX
Great service, I will recommend to my friends. Thanks!!
Excellent Repair Man
Dick - Austin, TX
Scott is professional and personable. He figured out why our dishwasher was depositing food on our dishes. We had thought that the filter needed cleaning, but he found that the propeller was not engaging and therefore not getting water up to the top rack. He fixed it without trying to sell me a new dishwasher!
Greg - Liberty Hill, TX
Showed up with parts on hand and did a great job.
Stove top issues
Darlene - New Braunfels, TX
He was fast and efficient and fixed the problem immediately.
Mrs Tucker - Georgetown, TX
So far - so good !!! The freezer compartment is bone dry, free of condensation, frost, or ice buildup.
William - Leander, TX
Service For KitchenAid Dishwasher
Service Tech Lou S. showed up on time and was efficient with his repair, which consisted of leveling and then testing. He offered several good tips for more effective use of dishwasher. He is a knowledgeable tech, and I wouldn’t hesitate to recommend him for any repair issues.
Great, Expendant Service
Lindell - Temple, TX
Fast and efficient service by a well mannered gentleman. All was pleasant to deal with and wasted no time correcting our problem.
Dennis - Kyle, TX
Appliance Express is the best!
Joanna - Georgetown, TX
Appliance Express was quick to respond to our need for repair, and Steve was probably the most consciencous service person I’ve ever dealt with. He arrived on time and was efficient and pleasant throughout. We had a service business ourselves, and are therefore very conscious of how good he was. He addressed the problem at hand, and was sincerely interested in assuring that we were satisfied with the service before he moved on. I would heartily recommend not only Applicance Express in Georgetown, but in particular the individual service tech.
WELL DONE REPAIR
Eric - Georgetown, TX
Needed warranty work. Tech showed up on time and was very capable. Thanks
Diana - Austin, TX
Kimberly - Dripping Springs, TX
Brandon was great! Called in advance timely, fixed my issue with no problems.
Thomas - Georgetown, TX
They did and showed up just as they said they would.
John - Hutto, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Ron - Georgetown, TX
Jonathan and his associate were prompt, identified the problem with my refrigerator, (bad filter sleeve) and took care of the problem. They obviously knew exactly what they were doing. I am very thankful I called Appliance Express!
David - Georgetown, TX
Jerry managed to fix an undiagnosed problem that had led to over six months of calls. He is, hands down, the best servicer I have ever had the pleasure of dealing with. He got it done. That said, appliance express took a very long time to correctly identify the source of the problem. While it was eventually corrected, thanks to an unbelievably awesome tech, I do wish our problem with our ice maker could have been correctly diagnosed and repaired sooner. I’d give Jerry the highest ratings possible, and appliance express a B overall. They did fix the problem, but as a company, it took them a very long time to do it.
Joann - Waco, TX
Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Sylvia - New Braunfels, TX
Courteous, and helpful
Wonderful experience and professional service
Florence - Cedar Park, TX
I had a very good experience with Serviceman that came to repair my icemaker. I’ve had major problems with this GE appliance for over 3 years. When Appliance Repairs diagnosed the problem I realized the technician was a very capable employee. He was efficient, courteous, knowledgeable, and had a pleasant personality. Thank you for having an individual such as this as your employee.
Stuart - Driftwood, TX
Aw/sa - New Braunfels, TX
prompt accurate diagnosis
Barbara - Round Rock, TX
Very professional, knowledgeable and friendly.
Jonathan explained the workings of the machine better than the book of instructions that came with the machine. The instruction booklet assumes to many variables without clarifying things you need to really focus on. I may have been passed by with today’s electronic revolution, but when the instruction booklet leaves a lot to be desired, that goes too far. Thanks for being patient with this customer and his lack of the new age electronics and to your assistant, who I.m sure got a good laugh out of the call.
Kitty - Cedar Park, TX
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
good service ,
Rick - Austin, TX
Shaunda - Killeen, TX
Efficient, timely, and knowledgeable. What more could I expect!
Diane - Austin, TX
David - Hutto, TX
Tyler was super helpful in getting us back up and running...highly recommend his services through Appliance Express!
Amli - Austin, TX
Bob - Kyle, TX
Kevin Bell arrived on time, was very friendly, and quick!y set to work. He had our problem diagnosed in about 15 minutes and had it fixed shortly after that. Awesome job!
Laura - Austin, TX
Tech did a great job with fixing the microwave door!
Gene - Leander, TX
Great job. Lou is very prof, knows his stuff.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Five Star Service
Scott - Austin, TX
We were back up and running fast!
Stacey - Georgetown, TX
Our dryer went out and Tyler arrived same day and assessed the machine, determined what was needed- and once the part was ordered, came back first thing. We were up and running again within 20 minutes. Their customer service is stellar and Sarah was wonderful to work with to get appointments scheduled and met.
Reba - Austin, TX
Jacob - New Braunfels, TX
The guys at Appliance Express were awesome, thorough and exceeded my expectations.
Great services and crew
Will - Leander, TX
Washing Machine Repair
John - New Braunfels, TX
I told the guys they dd not need white booties however, when they left there was water still on the floor and they left boot prints all over the floor with excess water. They used some towels in the machine to see the balancing issues. Could have easily used them to clean up after themselves. Also, I had to move the machine a little to get back in place Nice guys, but if I'm paying >$100.00 bucks why am i doing all the clean up?
Marvin - Liberty Hill, TX
warranty work, so don't know cost/pricing. Arthur was very professional. knowledgeable, polite. no time wasted.
Carolyn - Seguin, TX
Robert and his assistant were very courteous and knowledgeable. They advised us when they were on their way and were right on time. Fixed the problem and everyone is happy. Thank you
Don - Burnet, TX
Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.
Nelson - Pflugerville, TX
Ramdas - Austin, TX
He was clean and excellent work
Issue not resolved
Kent - Kyle, TX
Robert did only a cursory evaluation and did not address the issue.
Michelle - Woodway, TX
excellent service, technician was patient and informative
superior customer service
Irina - Elgin, TX
Wesley is great, goes out of his way to help and provides accurate, useful advice.
Pattye - Seguin, TX
Couldn’t have been a better service call. All went well
Catherine - Killeen, TX
Arvind - Temple, TX
Michael - Kingsland, TX
Tommy is awesome. He was polite, informative and efficient. THANKS TOMMY!!!
Edward - Austin, TX
Came on time, found the filter plugged.
Arthur - Killeen, TX
Great Service!! Very concerned about the customer, he is awsome I would recommend him to friends an family
Steve - San Marcos, TX
Leo was very professional, friendly and knowledgeable about our issues. Had great recommendations to better our understanding the appliances.
Barb - Austin, TX
Great service. Technician was friendly, helpful and very knowledgeable..
Professional Service, Great People!
Joseph - Seguin, TX
Robert Jared of Appliance Express arrived earlier than expected and got to work right away on our squeaky washer. He quickly determined the cause of the noise and replaced the defective part. After installing the new part, Robert did a thorough test of our washer. Everything worked as it should. We were so thankful for his help and expertise. I would highly recommend Robert for any appliance repair. Respectfully, Joe and Lorna L.
Great Communication as to arrival time.
Scott - Marble Falls, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Friendly and professional technician.
David - Burnet, TX
Thomas was promp and courteous. However, my washer still leaked water after his service call. I would still recommend him for future service. I am giving Thomas an excellent rating but I do wish that my washer had been fixed.
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Thalia - Cedar Park, TX
Did well to communicate on arrival time and we’re always within offered window. Sry professional and got the job done.
Assess status of unit repair
Debra - Georgetown, TX
Although the repair would have been more costly than buying a new unit, the advice given by the technician on procurring a new unit was outstanding!
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Polite but not fixed
Jo - Kyle, TX
Nice young man. Arrived early and worked quickly but the fix was not correct. Refrigerator temp still does not below 55 degrees. That's a big problem.
Tommy is the best!
Debra - Granite Shoals, TX
Prompt, professional, courteous. Tommy did a great job and kept me informed.
Attaullah - Round Rock, TX
We are very happy with the service and advice
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Scott did a great job. Was always on time.
Tim - Austin, TX
Great serviceman and service
Tracy - Austin, TX
Appreciate Leo’s courtesy and knowledge. He was patient with questions, good explanations of questions based on his knowledge and experience.
Connie - Austin, TX
A very good job but not perfect
Ted - Georgetown, TX
Jonathan and his trainee we both very nice and helpful regarding the home warranty issues. After they left I realized that the dishwasher was not attached one side. This was not there doing but they worked inside and under the machine and didn't notice this and correct it. Even if it was an additional charge it would have been nice to have spent $400+ for the repair that this would have been corrected to prevent future failures or problems.
The service personnel did and excellent job
Tracy - Georgetown, TX
The only thing that was a problem was the fact that we took off work to meet a noon to 4pm window. The service personnel were unable to meet that window. They arrived at 6:20pm.
Tiffany - Dripping Springs, TX
I couldn’t meet until after 3:30. Appliance Express employees were very willing to work with me and accommodate my schedule.
Liv - Austin, TX
Anna - Belton, TX
My washing machine quit in the middle of my laundry day! 😩 I went on line to arrange a service call & the technician was able to come out the next day. He located the problem immediately & made the repair just as quick.
Good service/knowledgeable tech.
John - Austin, TX
Kevin was very professional and worked quickly. Service call was well done.
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Lisa - Austin, TX
Christy - Dripping Springs, TX
We would like to him service any appliance that would need attension
Teddy - Georgetown, TX
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
Paul and Joan - Seguin, TX
Diego knew what he was doing. I would use him for my repairs any day!
Keri - Pflugerville, TX
Tyler was great. He was friendly, knowledgeable, and did the repair in a reasonable amount of time.
The text was nice or respectful but the problem was not fixed
Wayne - Elgin, TX
The machine has been broken for over 6 weeks now. And the purpose of the technician was come out and fixed the ice maker ..he was here almost 2 hours but the problem is still not fixed
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
Excellent and professional service
Idowu - Manor, TX
Stephen - Georgetown, TX
Excellent job by Jonathan and Andy. Jonathan very knowledgeable, explained what was going on very well. Repair was done quickly. Very professional - will definitely call them again.
Gene - Leander, TX
Great service, very professional!