"Arrived on site to test unit for not working properly, tested unit found water leaking from under the unit, inspected and found tub seal leaking causing excessive rust, unit is not powering on do to wet components shorting out control, customer stated that if they dont run it for a while the they are able to power it on, will need to replace control board W10581552, gear case W11454372, motor W10832724, cam W10721967, belt WPW10006384, actuator WPW10006355, shield WPW10550173, shield screws W11573574x2, wash plate WPW10215115, suspension W10780044, and potentially Basket W10521298, office to get authorization and reschedule ; O-emld tckt"

"Arrived on site to test unit for shutting off, customer stated that unit has no issues running on timed dry, but sometimes sensor dry dont work properly, explained to customer how it works and advised customer to use timed dry if load is small or mixed fabrics, put damp clothes over moisture sensors and ran unit for 15 minutes, time slowly decreased and when cloth became dryer then the times started adjusting according to moisture content inside cloth, unit is running per manufacture specifications job complete no parts installed"

"Arrived on site. Found freezer gasket coming out of door channel,added adhesive in channel reinstalled gasket checked door seal good. Used wp482338"

"Arrived on site. Loud noise,found process line vibrating against compressor cover,adjusted process line away from cover loud vibration noise no longer present informed Mrs current noise is normal operating sound from compressor. No parts used."

"Arrived onsite and found unit unplugged and report of no cool following last repair. Found questionable cap tube/drier joist causing possible restriction. Removed and replaced the drier. Only evidence of dye was from a first trip leak that was patched. Pulled vacuum for 15 minutes and observed for loss. Steady vacuum, charged system with 4.4 oz of r134a. Unit resumed normal operating sounds and began to cool. WPW10143759"

"Arrived onsite for cooktop with orange flames. On inspection the unit had blue flames, the customer said that it comes and goes. I asked if the had. Humidifier in the house she said yes. I explained to her what it does and how to fix it when it happens. The unit is operating as designed and no gas leaks detected during service. No parts installed."

"Arrived onsite for dishwasher not working. On inspection I ran diagnostics and found no water entering the unit. Found water was off went to turn it on and water sprayed from the connection. On further investigation the water line w@s not tightened down, tightened the connection up and turned it on. Ran diagnostics with no issues and no water leaks. No parts were installed."

"Arrived onsite for dishwasher with no power. On inspection I try to put the unit in diagnostics mode and it went into diagnostics. Customer asked how I did it with no power. Had to have power to start diagnostic, now checking to see if have a UI issue. I was able to run normal and quick wash setting with no issues. No water leaks detected during service & no parts were installed."

"Arrived onsite for right rear burner not functioning. Replaced element and switch. Unit is now functioning properly. Job complete. Replaced W11171119, WP3149404"

"Arrived onsite for unit with no power. Found breaker tripped. Ran broil and was heating. Canceled and ran bake but unit tripped. Customer stated they have used unit successfully about 2 dozen times without any issues. Now breaker is tripping. Recommend builder try replacing current gfci breaker with a less problematic GE gfci breaker. If breaker is replaced and unit is still tripping, recommend returning with bake element and control. . No parts installed on this visit"

"KDTE234GPS1 JK Arrived on site for door seal coming off. Upon arrival, found door gasket (W11177741) to be deteriorating. Replaced gasket and tested unit. Unit is now functioning as designed. No leaks detected at this time. Job complete."

"KRFF577KPS02 JK Arrived on site to replace faulty part. Upon arrival, proceeded to replace right door RC gasket. (W10407212). No leaks detected at this time. Tested unit and now unit is functioning as designed."

"Updated model number. Arrived on site for unit icemaker not making ice. Upon arrival inspected unit and found ice bin empty. Could not see receiver/emitter light on. Ran ice harvest test and unit did complete cycle. Ran a fill test and unit completed. Did record an E5 error in diagnostics but after power cycling unit and running the icemaker harvest test again the unit showed no error codes. Also, after power cycleHe emitter light was now registering. Customer will monitor . if symptoms persist, recommend returning with control, icemaker, emitter and receiver. No parts installed"

"WOC54EC0HS22 Arrived inspect difficulty with UI. The customer advised the UI would not always react to button presses and it would intermittently not heat. I found the installation had issues and the lower vent was resting on the cabinet front cap, causing the door interlocks to mis-time. The unit will require interlocks and shimming upon return. ; ordrng 1 W11033422 (Interlock switch assembly)"

2442 Arrived on site to test unit for over producing ice. Found feeler arm was not inserted into proper location causing over ice production. Installed feeler arm properly and unit is now working as designed. No leaks detected. Job complete.

Are oh bed on site to test unit for no ice production. Found ice maker mold had ice but not responding to diagnostics. Replaced ice maker(W10873791) and completed diagnostics with no issues. Advised customer to allow for a couple days as ice maker thermistor needs to be satisfied to produce. No leaks detected. Job complete.

Arrived on site and replaced damaged strike(W11457841). Unit now working as designed. Job complete.

Arrived on site for 5e burners being too high when on low. Sett all burners to low. Removed knob and used inner adjustment to regulate low flame. All burners now have a high and low flame. Call complete. No parts

Arrived on site for a washing machine. That is not starting cycles. Inspected and work area. The customer does the sensing light just flashes every time they try to hit the start button. I did confirm the customers complaint after trying to start a cycle and lifted up the lid. I found the strike broken. I replaced the strike and tested the unit. Found the unit working and operating as designed. Call complete. W11457841

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found drain pump broken. Replaced pump w10876537. Tested unit and found no leaks and it working as designed. Call complete

Arrived on site for dishwasher not heating . Ran diagnostics and got heater error code . Found element has failed . Unit didnt heat after test wash . Replaced element W10518394. Rn diagnostics test again . Element is heating . No water leaks detected at time of service . Job complete

Arrived on site for fridge making a lot of noise . Found half of condenser fan blade missing . Ordering fan blade . No water leaks detected. Call to set return . No parts installed . ; ordrng 1 2225834 (Fan blade)

Arrived on site for ice maker not working. Ran diagnostics and found water valve stopping. Full frost pattern on evaporator. All other components pass test. Replaced water valve. Verified operation. Call complete. W10897719

Arrived on site for range. Upon arrival customer stated fort hood maintenance was saying the front panel around knobs was what was bad. Upon arrival found panel flush. From right knob was still broken but I tested all burners and found knobs turning smoothly without friction. Customer was unavailable at end of repair and couldnt reach out to maintenance. Knobs and burners work as designed call complete

Arrived on site for Refrigerator doors not sealing. Upon inspecting I found that when the refrigerator door gets closed the freezer door pops open and doesnt go back into place the reason why this was occurring was due to the bottom of the freezer door getting caught on the inside liner. I adjusted the freezer door and it completely closes when the fridge door closes. Call complete.NO PARTS INSTALLED.

Arrived on site for refrigerator not cooling or over cooling. Customer also says when it is not working she can hear a click every 7 sec. All components working at this test. All pass test. Replaced compressor start device. As this may will click and cause it not to cool. Unit started up as normal. Call complete.

Arrived on site for refrigerator not cooling. Upon arrival reconfirmed compressor turning on and off. Replaced start device and tested unit. Found compressor stable and running for over 30 minutes with temps dropping in both compartments. Found amp draw stable @1amp. Found even frost pattern on evap coil and instructed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for wall oven not baking. Upon arrival found bake element had no resistance or continuity through it. Replaced element and tested unit. Found oven baking as designed. Call complete

Arrived on site for washer getting off balance. Upon arrival customer provided video. Verified dampeners at bottom of unit still functional and springs and counter weights we all tight. Didnt find any oil leaks. Tested unit with laundry and couldnt replicate issue during high speed spin. Documented findings with techline unit is working as designed Sr#7738994151. Call complete

Arrived on site to diagnose range with issues with knobs. I found 2 range knobs had cracks in the knob stems causing them to spin. Replaced damaged knobs and verified proper operation. Repair completed. Parts used - 2x W11687171.

Arrived on site to inspect unit for thumping or hammering noise. Customer stated unit has been making noise for 2 months and stopped yesterday. Inspected evaporator frost patterns is normal no obstruction to fans. Found damper grinding customer stated that was noise but is usually louder. Replaced diffuser tested unit unit is running as intended no leaks present at this time. Job complete. USED W11236851

Arrived on site to install previously ordered part. Replaced timer WP33002803. Test unit and having same issue of timer not advancing and unit heats for several heat cycles and then stops heating. Contacted SW for assistance. After series of test believe the electronic dry control board is failing. Contacted techline and spoke with Robert. Explained to tech what has been done including replacement of timer. Tech is also recommending replacement of electronic dry control board. Sr# 7738997755. Need to order dry control board. Need parts research for board. Office to reschedule ; ordrng 1 Partsresearch (Parts research)

Arrived on site to insunit for lid not closing. Upon closer inspection found gap between glass and to. Ordering glass and top and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513252 (Lid) and 1 W11513254 (Top)

Arrived on site to relaxed igniter. Replaced igniter and unit is igniting back on but they shuts off due to DSI board not sensing flame. Will order new DSI board office to reschedule ; ordrng 1 WPW10511278 (Module DSI) and 1 2hour (2 hour)

Arrived on site to replace failed gaskets. Replaced right and left RC gaskets. Molded gasket to fit. Tested and unit is functioning properly. Job complete Replaced gaskets W10830162 (2)

Arrived on site to replace faulty thermistor. Replaced and reassembled. Also found gap in refrigerator door seal that would have allowed some warm air migration. Molded seal to fit cabinet . Unit is functioning properly. Job complete . Installed WPW10384183

Arrived on site to replace scratched and dented doors. Replaced deli door W11435354 and both deli drawer door and freezer door handles W11045125. Unit is operating as designed. Job complete

Arrived on site to test unit for display not working and intermittent no starts. Replaced control kit(W11160286). Unit now working as designed. Job complete.

Arrived on site to test unit for door gaskets not sealing properly. Formed gaskets with heat gun. Doors now sealing as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for rolling when doors are opened. Tried adjusting unit to prevent it from rolling out with no success. Due to unit being on smooth floors advised contractor to shim front rollers to prevent it from rolling out. Unit is currently working as designed. Nonparts replaced. Job complete.

Arrived on site to test unit for unit beeping not working. Test unit and found water in float. Removed water test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing creating unit to leak. Advise customer to run unit with out soap 2 times to get rid of old soap. Job complete NO PARTS USED.

Arrived on site to test unit for washer not completing wash cycles at times. Found no stored error codes. Completed diagnostics with no issues. Check belt and and all connections with no signs of failures or disconnections. Advised customer to use unit and monitor. No leaks detected. No parts replaced at this time. Job complete.

Arrived onsite and found ice maker failed motor lost position. Replaced the icemaker and found led out and driver failure. Replaced parts with kit and led driver. Unit is now in good working order. W11683243 w10830288 w11658802

Arrived onsite and found unit not able to heat. Determined unit is not flame sensor shorted after addressing and replacing other parts in flame circuit. Replaced flame sensor and unit is now operating as designed. WP338906 WPW10328463 279311

Arrived onsite and found unit operating with failed drain harness. Repaired drain harness and reinforced the strength of the pump wiring. Unit is now operating as designed. All checks good. W11643701; O-emld tckt

Arrived onsite and found unit was not connected wifi and was presenting f8e0 error code repeatedly. Factory reset and cleared code. Connected unit to wifi with customer. Unit f8e0 populated again during preheat. Fans sound normal suspecting a sensor issue. Ordering both blowers to repair. Office to reschedule. Customer wants sooner service.; ordrng 1 W11598119 (Blower)

Arrived onsite for burner flame to large.on inspection the front right burner did not have simmer flame. I adjusted the flame down to simmer flame. Then I tested the other burners and the customer said they were fine. The unit is operating as designed and no gas leaks detected during service. No parts were installed.

Arrived onsite for dishwasher leaking. On inspection the customer was showing me pictures of the leak. Then she showed me picture of the inside the dishwasher and there was 3 to 4 inches of bubbles in the unit. I explained that that was too much soap and it would leak down the front of the door onto the ground. She showed me where the insulation dropped down after it got wet. I informed the customer that the PODS Were causing the leaking. That there is not enough dirt and food on the dishes to defuse the soap. No leaks were detected during service and no parts were installed.

Arrived onsite for dishwasher not cleaning dishes. On inspection found the top spray arm did not move during diagnostics cycle. Installed new pump into dishwasher and reran the diagnostic cycle. The spray arm again never moved. Ordering new upper spray arm. No water leaks detected during service. W11025157; ordrng 1 W11627532 (Feed tube) and 1 WPW10498900 (Spray arm) and 1 W11607104 (Tube)

Arrived onsite for fridge gasket pulled out of mounting groove top corner. Reseated gasket and tested all checks good. No parts

Arrived onsite for gapping in the seal. Adjusted the existing seal to repair all checks good.

Arrived onsite for oven not closing. On inspection the lower door hinges were sprung. Installed a 2 new hinges on to the door and now the door close correctly. The oven is operating as designed from the factory. W10825778

Arrived onsite for previously diagnosed parts. Installed the doors on to the refrigerator and they match in color. Tested the ice and water and they are working. No water leaks detected during service. W11026425 W10912110

Arrived onsite for previously diagnosed parts. Installed the new light bar then add a drop of silicone on the lights to keep them from falling back down. The vent hood is operating as designed. W11321564

KOCE500ESS22 Arrived to inspect light out in MW. The issue was due to the MW door switch not being triggered to turn off the interior light. I was able to removed the unit from its mounting and correct the internal light switch issue. I shimmed the install height due to font cabinet contact and tested. The machine resumed normal operation and the light shut off without further pressing of the door required.

"Arrived on site ,replaced right fresh food door gasket W10917313 . Found freezer light switch was freezing up due to food stuck under slide out drawer. Thawed out switch . All switches checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for a dishwasher that is not washing dishes or drying them. Inspected unit and work area. The customer advised issue initially was is that it was not drying the dishes and then the unit stopped. Actually watching them as well. Around the units are diagnostics in confirmed an F7 E1 (heater circuit issue) and an F4 E3 (wash motor not running) error code. I ran the unit through an auto test and confirmed that the wash motor would not run. I replaced the wash motor and tested the unit. I found that the unit was working and operating as designed until the heating element kicked on. I found that the heating element would not heat and visually inspected the element. I found the heater had opened up on the back left corner on the underside of the element, causing the issue. I replaced the heating element and tested the unit again. I found the unit working and operating as designed with no water leaks present during operation. Call complete."

"Arrived on site for a dryer that is not heating. I tested temps and found dryer cycling between 135-170 at the exhaust, but with the dryer hose connected the temps would sit idle and struggle coming down indicating restricted vent. Explained to customer that vent needs to be cleaned. I found the dryer feet broken and the rear electrical cover bent out of shape. Ordering WP693995 screw, W11298298 cover, & W11025920 feet. RS for Tuesday 5/7/2024.; ordrng 1 WP693995 (Screw) and 1 W11298298 (Cover) and 1 W11025920 (Feet)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and works for you. The customer had the unit unplugged on arrival and advised that the unit was just making a buzzing and clicking sound and would not actually cool. We plugged the refrigerator in and I did confirm the compressor over-amping and then shutting down. I use the truck stock start device to ensure it was not the start device and found the compressor doing the same thing. Ordering a basic sealed system with a compressor, dryer, and access valve. The office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. No parts were installed.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"arrived on site for a washing machine that is flashing the spin light at the end of cycles. Inspected unit and work area. The customer advised she knew what the issue was because the tub and basket were not stationary and were wobbling all over the place. I did explain to the customer that that is normal operation for this washer because this is a suspension-based model. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I tested the suspension and found the suspension was good. The customer stated that the unit vibrates really hard and she has clothes that are coming out tangled. I did explain to the customer that tangling can happen specifically on stuff where shes wrapping items around the agitator. The customer advised that she knows how to load a washer and was unhappy with this unit. I called whirlpool tech line and spoke to Leon SR# 7738994951. He advised the issue would be a loading issue and that the customer will need to properly load like clothes in the washer at one time and not mix loads. He also stated that bulky loads may go off balance from time to time. He advised without an error code or any functional parts failing, the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that its not completing cycles. Inspected unit and work area. The customer advise the unit does everything its supposed to, but it will not agitate the clothes. Around the unit three diagnostics and found an F0 E5 (off-balance load) error code. Around the unit through an auto test and found that during agitation, the whole basket was spinning from side to side. I checked underneath and found the shifter on the unit was one that had been recalled due to this issue, where the arm gets separated from the splutch assembly. I replaced the shifter and tested the unit. Found the unit working and operating as designed. Call complete. W10913953"

"Arrived on site for a washing machine that still has a loose agitator. Inspected unit and work area. I found that the agitator came off as soon as I lifted it up, indicating the screw had come undone. I went ahead and replace the gear case in the agitator screw and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W10772621 and W11454741."

"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. The customer advised that she had three loads that did not spin out fully and the washer is making a noise. I checked underneath the washer and found that the cam Had been stripped by the belt. I replaced the cam and ran the unit three diagnostics. I found no stored error codes. Around the units are an auto test and the unit ran as designed. I checked the suspension and found suspension was good. I did find the unit on level and leveled out the washer. I called Whirlpool Techline and spoke to Rob SR# 7738992756. He advised that because the unit is finishing each cycle, there would be nothing wrong with the washer, and that it would be a programming or issue that the customer has. He asked the customer about soap consumption, and the customer advised that she uses a full cup to a cap and a half worth of soap in her washer. He advised that was too much, and that would be also contributing towards their clothes not being completely dry by the end of the cycle. He also stated that the customer should not use the normal wash setting if they are trying to spin out the clothes because the normal wash setting does not have as high of a spin speed on the program than other cycles like heavy duty or bulky items. The customer advised that she did not understand the difference between any of the cycles, and just advised that she would continue to use the washer the way that she has been using it and if she has any problems, shell call back. Call complete. W10721967."

"Arrived on site for dishwasher flashing light cycle led repeatedly. Upon arrival found water leaking between sump and drain pump. Found sump brackets couldnt hold pump in place tightly. Found middle spray arm broken and back left upper track missing the stopper. Ordering W11226878 sump, W11226899 sump gasket, w161140 pump, W11226869 spray arm asm, W11226273 stop(backLeft) to complete repairs. Rescheduled customer for 05/07/24; ordrng 1 W11226878 (Sump) and 1 W11226899 (Sump gasket) and 1 W11226869 (Spray arm asm) and 1 W11226273 (Stop(BackLeft))"

"Arrived on site for dishwasher not heating . Ran diagnostics,no error codes . Element not heating . Ordering control . No leaks detected and no arts installed. Call to set return ; ordrng 1 W11648210 (Control)"

"Arrived on site for dishwasher that drains intermittently. The customer also stated that sometimes you turn the machine on lights will come on but nothing happens, and it leaks at the bottom corners of the door sometimes. Tested the machine multiple times finding it starting and draining every time, found a piece of debris in door switch assembly which could cause the intermittent starting of the machine. I advised customer to use dishwasher cleaner In the machine to keep check valve clean. I found the door gasket leaking on both sides and will be needing replacement. Ordering WPW10509257 GASKET. RS for Tuesday 5/7/2024.; ordrng 1 WPW10509257 (Gasket)"

"Arrived on site for dryer that doesnt dry or will turn off after 5 minutes of running. Tested dryer and found it will turn off after hitting 40 minutes on timer all the time. Replaced the timer and tested the unit finding it showing the same issue, ran further voltage checks and found the voltage breaking at the push to start switch. Need to replace push to start switch. Ordering W11625516 push to start switch. RS for Wed 5/8/2024 per the customers request. INSTALLED W11685947 TIMER.; ordrng 1 W11625516 (Push to start switch)"

"Arrived on site for fan making loud noise, found the RC evaporator cover leaking warm air causing it to freeze up and get ice into the fan causing the loud noise. Customer said it would go away and only happen at night. Tested all thermistors and all of them were good except for the RC evap thermistor was reading a bit warmer than it shouldve been. I replaced the RC evaporator cover and tested the unit and found it is operating as designed. Call complete. INSTALLED W11610999 EVAP COVER."

"Arrived on site for loud noise and door alarm function. Left doors open for 7 min alarm alerted doors need to be open for 7 min for alarm to activate. Loud noise from evaporator fan shroud,adjusted housing noise no longer present. No parts used"

"Arrived on site for moisture building and leaking, found moisture building along the center mullion. Confirmed all door gaskets are sealing. Replaced mullion. Advised customer to turn on humidity control. Verified operation. Call complete. WP12722803AP"

"Arrived on site for no lights. Diagnosed moisture in switch due to slides misaligned,removed door realigned freezer slides,reinstalled door checked door seal good checked,switch operation good. No parts used"

"Arrived on site for not operating. Upon arrival, ran diagnostics and there are no saved error codes. Customer states that there is some knocking noise, and clothes a little wet than normal. Found unit has a defective basket. Removed for inspection. All,holes seem to be punctured but there are too many holes that are on small. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Agitator)"

"Arrived on site for oven not heating and glass falling off. Upon arrival,inspected unit and found bottom of door has failed . Need to install glass brackets. Also found Ignitor energizes but not pulling correct amperage. Need to replace igniter. Ordering brackets and returning with prescreened parts. Office to reschedule ; ordrng 1 W10883496 (Bracket)"

"Arrived on site for oven showing power loss on screen. Says it happens everyday. No errors stored. All components working in test mode. Removed top panel. Verified voltage at 250v. 126v from each leg to ground and neutral. Zero from ground to neutral. Bake pulls 12 amps, broils pulls 16. Replace main control as series of elimination. Verified operation. Advised customer to prevent problems like this unit must be connected to WiFi. Referred to wifi team. Call complete."

"Arrived on site for temperature issues, frosting in fc and condensation in rc. Upon arrival found middle hinge is bent downward cause both doors to sit lower that design. Contacted techline for assistance. Spoke with Andrew, tech requested photo said there is no repair to be made SR# 7738995605. Customer to contact customer service. Job complete. No parts needed."

"Arrived on site for unit not cooling. Upon arrival customer stated that unit is in warranty. However, dispatch shows out of warranty. Confirmed with claims department that unit warranty has expired as of December 2023. Notified customer and customer declined services. She will contact supplier to see if, they will cover anything"

"Arrived on site to add foam gasket per tech line. Added foam gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11159728"

"Arrived on site to address issue of customer dishwasher not drying dishes. Tested dishwasher found heating element working as designed. Customer did have rinse aid however it was empty, added rinse aid to the dispenser went over use and care with the customer, at this time the machine is working as designed. call complete NO PARTS INSTALLED."

"Arrived on site to follow up on sealed system repair. Found system had good pressure. Evacuated system and replaced locked up compressor. Replaced compressor and dryer. Vacuumed system and found good pressure. Charged to mfr spec and verified cooling present. Repair completed. Parts used - W11506635, WPW10143759, W11547313."

"Arrived on site to inspect dryer door popping open during use. Upon further inspection, I found the unit door closed and when I went to open it, I found it difficult to open. When I went to close the door, it was difficult to close and the outer door panel would pop and buckle inward then pop back out. With the door open, I found the top left corner of the door bowed inward (photo). Customer advised their builder attempted to correct the door closing/opening issue by adjusting the hinges and they advised it opens and closes better than it did before. When I close the door and push where the strike and catch are located, the door closes but takes some force to get it to close. I am ordering the dryer front panel, inner and outer door panels, hinges, door seal and adhesive, and the spill guard seal. Office to schedule return service due to the availability of parts. No lint observed during service.; ordrng 1 W11633281 (Front panel) and 1 W11633313 (Outer door panel) and 1 WPW10463967 (Inner door panel) and 1 W10861521 (Seal/gasket) and 2 W11633119 (Hinge assembly)s and 1 WP279368 (High temp adhesive) and 1 W10316619 (Spill guard seal)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit is not cooling and not making ice. When I opened the FC door to test temps, I found a large amount of ice/frost built up on the FC evaporator cover (photo). I placed my flashlight at the bottom of the FC section and found a small gap in the gasket/mullion area. I placed my flashlight at the top of the FC section and closed the FC door and found a very large gap in the top right corner of the FC door gasket and center mullion (photo). I adjusted the top mullion and center mullion and filled the gap between the liner and chassis with manufacturer approved silicone and tested door operations. I was able to get the gap closed (photo). I placed the unit in diagnostics and tested the defrost function and the unit began to defrost as designed. Tested thermistors through the controls and found they are operating as designed. I had my customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to absorb any water that might overflow the evaporator pan and to leave the unit unplugged for 48 hours to allow the unit to defrost and then plug the unit in and allow it to cool for another 24 hours before placing food items back inside. I advised the customer to monitor the unit and if they find it not cooling again or find frost/ice built up on the freezer evaporator cover (back wall of freezer) to call our office to schedule service, at which time, returning tech will need to contact techline to report their findings. No water leaks observed during service, job completed. No parts replaced."

"Arrived on site to inspect unit for long dry times. Called tech line to document due to all components of unit operating as designed and no air flow issue. Per tech line turn off eco boost, temperature raised 20-30 degrees, tech line recommended to try the eco boost first and if that has no changes to have customer remove vent hose and run cycle to see if anything changes. Job complete. NO PARTS USEDSR#7738992933"

"Arrived on site to inspect washer lid locked and not draining. Upon further inspection, I found the lid up and no water in the tub. Customer advised they started a load and the lid locked immediately and wouldnt open. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. Customer advised they found an oil like substance at the bottom of the front panel/floor and wiped it up. I tilted the unit back and found belt dust on the shield. I removed the shield and pulley and found found a small amount of oil on the underside of the pulley. I removed the actuator and cam and found more oil in the cam assembly and on the gearcase spindle. I am ordering the gearcase, cam and belt and scheduled return service for 05/07/24. Returning tech to replace the gearcase, cam and belt and calibrate before testing. No water leaks observed during service.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"

"Arrived on site to install previously diagnose. Departs. Inspected unit and work area. I replaced the emitter board, receiver board, and user interface board. Tested the unit and found the unit cooling and operating as designed. Call complete. W11636543, W10870822, and W10898445."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, clutch, slider and rotor and calibrated the unit. Tested in diagnostics showing no error codes and the unit is operating as designed. No water leaks observed during service, job completed. W10854448. W10734521. W11393684. W10754161"

"Arrived on site to install previously diagnosed pressure regulator and water line, installed and tested, noise is no longer present, unit is running as designed no leaks detected job complete installed 8212547RP, W10786952"

"Arrived on site to install previously ordered part. Replaced harness W11665968, and actuator W11481722. Test unit by running an automatic test and a normal cycle and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace door due to dent. Replaced door and name plate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11575716, W11178521"

"Arrived on site to replace fc door bracket diagnosed on previous trip. Replaced door bracket, unit door is now shutting and gasket is sealing properly. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11241268"

"Arrived on site to replace harnessdiagnosed on previous trip. Replaced lower harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10746377"

"Arrived on site to test unit for error codes. Tested unit found several stored error codes all pertaining to electrical issues. Also valve and drain pump are not activating. Unit is receiving proper voltage, exposed control and tested valve and wax vent and found no voltage at the control. Replaced control (W11672041) and tested unit, unit engaging all components properly and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for freezing. Upon arrival inside of FC has been completely encased in ice (see attached images). Door was only able to open 6 inches. Unit would have to be thawed before being serviced. Customer will call to reschedule. No service provided, no parts installed, no fee collected.; O-emld tckt"

"Arrived on site to test unit for frost in freezer, tested unit found top of FC gasket not sealing properly, used heat gun to mold gasket, all gaskets are now sealing properly no leaks detected job complete, no parts installed"

"Arrived on site to test unit for frosting over in FC causing a low/no cool. Found software is up to date 20_00_00. Found an error code present today that was not present on initial visit, f4e1(defrost heater). Engaged defrost heater in service test 89 and verified voltage to element was correct. Recommend defrost element replacement. Needing 2hrs on return visit. Advised customer to thaw unit out 24hrs prior to return visit. Office to reschedule and remind customer unit would need to be thawed. ; ordrng 1 W11626107 (Defrost heater)"

"Arrived on site to test unit for getting too hot. Tested unit with thermocouple, unit reached 390? initially, than in the next 15 minutes dropped down to 330? and than recovered at 350?. Unit cycled properly and the temps varied in range 330?- 375?. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for leaking water, tested unit found leak forming front left corner, inspected softener dispenser and found multiple retaining clips broken and are responsible for leak, ordered top trim piece and softener dispenser office to get authorization and reschedule ; ordrng 1 W11550898 (Faucet bezel) and 1 W11569112 (Softener dispenser), states that autho needed"

"Arrived on site to test unit for no cool and no lights. Tested unit found light is not getting proper voltage. Replaced control (W11594670) as precautionary with no change. Inspected unit and found broken door switch. Will need to order switch for return visit. Ordering parts, rescheduled for 05/07.; ordrng 1 W11123941 (Door switch)"

"Arrived on site to test unit for no power, tested unit found it has power but top of agitator got loose and came apart, assembled agitator and secured properly, advised customer to monitor, if issue returns then will need to replace agitator and screw, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no power, tested unit found shorted thermal fuse, replaced but as soon as unit was powered on the breaker tripped, reset breaker but unit is not powering on, tested fuse and found it is shorted again, ordered filter board, thermal fuse and harness office to reschedule installed W11707984; ordrng 1 WPW10531156 (Filter board) and 2 W11707984 (Thermal fuse)s and 1 W11039326 (Harness)"