Service History

Local Reviews

Rated 4.9 out of 5 stars based on 1419 customer reviews

Map of Georgetown, TX

Service was great!

A job well done. A very professional & pleasant repair tec. A business we would call again.

Map of Round Rock, TX


my service tech was very knowledgable

Map of Holland, TX

Great service

Map of Austin, TX

All around excellent service!

Map of Round Rock, TX

Good Job

Map of Liberty Hill, TX


Great service!

Map of Round Rock, TX

Great service

Tyler fixed knew the problem and fixed our oven right away. He was friendly and quick. He even came on Labor Day to help schedule the job. Thanks!

Map of Georgetown, TX

Highly Recommend!

Quality service.

Map of Georgetown, TX

Excellent Service!

professional and kind

Map of Florence, TX

On time, Friendly, Knowledgeable, Fast

service tech did great. went right to the issue and resolved in a timely manner

Great experience

Very efficient and professional

Super perfect service!

Great service!

Luis was great! He was quick, friendly and was very knowledgeable!


Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You


Arrived at beginning o our window, worked fast and was very professional


Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.

Great experience!

I appreciate the availability of appointments. This technicians are professional and friendly. Great customer service!


Nathan was professional, courteous and quickly fixed the issue.

Pleasant surprise!

I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!

Good and quick service

Great experience, technician arrived on time and repaired my dryer in a matter of minutes. My dryer had not worked since mid July and two service people had looked at it. Obviously one was an idiot. Thank you very much.

Great service

He was on time and completed the job in an efficient manner.


We had outstanding service...Lou, our service professional, was knowledgeable, courteous and communicated very well.


Lou did a great job analyzing my dish washer issues and making sure that I was able to keep it running well in the future. I definitely feel comfortable calling again or recommending his service to others.


great service.


Great service and price.👍🏻


We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.

Great service

Tyler Was very friendly and efficient.

Good service

The new part worked

Good job

Steve was on time explained things clearly and thoroughly

Fantastic service.

He was nice, courteous, clean and knowledgeable. He diagnosed the problem and went for the fix and was done in short order!

Great service

Prompt. Courteous. Knowledgeable. Friendly.

Outstanding service.

Technician displayed genuine care for my request and appliance needs, and was very detailed in his description and explanation.

Very thorough service. Great job!

Lou did an excellent job.

Fastin great service


Great job


Best service tech!

Friendly Service

Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.

Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.

I will recommend Aplliance Express to all of my friends!

great service

Great Service and Tommy is fantastic

Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.


Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.

Great Service

Listens to the problem and explains the resolution steps.

Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!

Would recommend👍


Very good technician customer service

Excellant service and Fair Price

I will refer all my family and friends. Very impressed.

Right on time

I like how they call the day before to narrow the window they will be coming. Always fix the problem, too.

Great Service

Tyler was very professional

Very fast service!

The service technician was very fast and quickly repaired our machine.

Fast, efficient...Holiday coverage

Great service

The oven is working again. And I appreciated that a technician came on Labor day so that I didn't have to take off work to meet him.

Great Service, too expensive

While my washer was fixed, the $99 diagnostic charge was unnecessary, or should have been applied to the labor. AE knew what was wrong before they arrived. I feel the invoice was about $100 too much, given the tech was here 30-45 min. I will be calling someone else next time just due to the cost. The service, communication & punctuality was right on.

Great Service

Jonathan was on time, respectful, fast, very knowledgeable and explained the issue so it made sense to me

Prompt and Professional

Jonathan arrived within the window of the scheduled time, was professionally groomed, understood the needed repair, and within 30 minutes completed the task. He was courteous and willing to answer additional appliance questions. As asset to Appliance Express! The appliance is under warranty so I am unable to respond to the pricing question.

Efficient, professional, excellent technician


Great srrvice

Great Service


Great Service

Appliance Express was excellent with providing time technician would arrive.

Great Service!

Leo was great!!


Technician was helpful.

Awesome Job


very professional service

Lou did a great job!


Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.

Great service


Great Service

..very efficient, cordial, and professionally handled..

Amazing Service

This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.

Exceptional service!

Great service

Arrived on time and completed the work quickly. Very impressed with the worker and the service.

Outstanding service...

Kevin arrived as scheduled, communicated clearly the problem after doing his diagnostic exams and followed up with good recommendations...! We will be using them again, if needed!


Excellent service by a pleasant and qualified technician.

Great service!

Good service and excellent tech

Microwave Door Replacement

Tyler did a fantastic job again! We are very pleased with Appliance Express customer service. Very timely.

Service very timely

They arrived close to 11 am which was great.

great service!

finally an answer

I had a dishwasher that overflowed and I had hired three different plumbers to fix it. none could. Gerry knew the answer and fixed it right away.

Fantastic service

Leo was polite, professional, and knowledgeable.

Great service.

Great job by Cliff

Great Service

Robert was very friendly and turned a simple solution into a teachable moment!

Appliance warranty work

Jonathan was extremely knowledgeable, and very helpful in providing tips on how to better use them.

Great service

R Barta

Excellent service

Awesome Service!

Very knowledgeable and helpful. Took his time, answered our questions thoroughly.

great service

Lou did a great job

Efficient, effective, professional, knowledgeable

Tyler came as a follow-up to a previous repairman and did his own diagnostic. Within minutes, he found the problem (a bit less repair needed than prescribed by other repairman) and had the washer working in less than ten minutes. He is a jewel to the company. Thanks Tyler for a job really well done!

Very professional and timely well done job.


Very good found problem and fixed it quickly.

Great service

Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?

Above and Beuond!

Our technician,Tyler, was great! We initially missed his arrival and he went above and beyond to reopen the work order and come back! He was very knowledgeable and conscientious about repairing our oven correctly.


We specifically asked for Jonathan because the last time he came to our house he was very professional and thorough. He was also so very patient with us who know nothing about appliances and did not give us the impression that he was rushing us to go to another job. So very pleasant to work with and he knew his stuff too. Thanks so much Appliance Express!

fast efficient repair

and the repairman, Robert, was knowledgeable and nice.

Terrific Service Man

Once again our service man came out on time and very pleasant to be around and helpful in his knowledge of his product.

Filter Reset

Wesley was very competent, quickly knew the nature of the problem.

Not happy

A technician came on Monday, said he was ordering parts to fix it on Thursday. On Thursday a different technician came without the parts and did the same exact thing the other technician did on Monday. Now, we have to wait longer to get our appliance fixed because the second technician did not bring the parts to fix it. Very unhappy. I don't necessarily blame the technicians, but there is a serious lack of communication going on.

Great service

warranty repair - no cost

Replaced drain tube and cleared ice build up in freezer.

Efficient warranty service

Service Technician was knowledgeable, efficient and congenial . A rare combination these days.

Great service all around

What a nice young service technichan

Superb professional service

Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!

Prompt and professional.

Tommy is outstanding. It will take a couple of days to determine if the problem is resolved.

Extremely Satisfied

Lou, is awesome! He is professional, courteous and polite. He made it a point to go the extra step to assist with the removal a defect bulb in the microwave. He told me, “if I would have known ahead of time, I would have brought one and replaced it.” I am extremely satisfied and I do hope that all service technicians at Appliance Express are like Lou.


Great fast service.

Excellent Service

Fast. Precise. Responsible

Awesome service!

Great service and was able to fix the problem...and it was no easy fix.

Great service

Great experience

Friendly, and very qualified.

Great Service

Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within

Reputable, efficient service provider!

Prompt and Excellent Service

Amazing service and super knowledgable

Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.

Tommy from Appliance Express is AWESOME

Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....

Great service

Great Service, Polite and prompt.

Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.

Wonder service!

They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!

Real Customer Service from Admin to Tech, Skilled & Personable

Professional, timely work as expected, excellent team.

The Appliance Express was professional and accommodating!

Very satisfied

Great Service

Technician performed super service and was friendly and knowledgable.

Really great service


Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.

Technician was an expert in the area of service needed. Was patient and took the time to explain it properly.

Great Service

Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.

Great service

Service man have a great personality work quickly with great results

Great Service

Bad dryrr

Thomas was great!

Very Professional

Our technician was very friendly and professional.


Great service

Great, professional service!

Our microwave had a intermittent door problem. The microwave was just over a year old and I did not buy the extended warranty, so I had to pay for repairs. The technician came out and knew exactly what the problem was. He changed out a switch and had it working in no time. Very courteous and professional service! Would definitely recommend this company!!



Great service, very knowledgeable tech, friendly, on time. Very pleased with service and all interactions with the company.

Nathaniel Bolkenstyn

Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!


Lou, was prompt, knowledgeable, courteous and skilled. he fixed the issue and double-checked to make sure the problem was resolved. he was very well organized and did a thorough and clean job.

Great Service

Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.

Great Service

Great service

Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.

Fast and efficient!!

Daniel was here right on time and was friendly, knowledgeable and had the dishwasher running in record time!

Second Time Around

This is the second time I've had this GE Microwave crap out. After the first one broke, I purchased a new one and I put an extended warranty on it. Needless to say this one died as well but I had the service plan. Your Tech (Tyler) was great! He is personable and very knowledgeable.


Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.

Excellent service

Great experience, Tyler was very informative, explained every step of the way, kind and perfessional

Ice maker repair

Service Tech Brandon was outstanding. Excellent knowledge, well prepared, helpful with explaining issues and prevention of further problems.

Excellent service.

Lou was very professional and did an outstanding job.

Professional Tech, great service

I would recommend Appliance Express for future issues that me come up on our electrical applianced.

Parque Ct misdiagnosis

Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.

Thanks Lou!

Lou had my dishwasher going in about an hour.

Parque Ct 3rd. Visit

Very efficient, personable and competent.

Knowledgable and thorough

Great service and Lou was super knowledgeable.

Fantastic Response and Great Installers/Repair Guys

I loved the confirmation system, 30 min notification prior to arrival, Daniel's KNOWLEDGE, and how careful the guys were with the install/repair. Great for the team to know what is required and to get the job done. Thank You!!!

Great service

Luis did a great job for us!

Great service

Great customer service

Quick fix and excellent customer service. Thanks!

Appreciated the A+ level of customer service!


Great Service

Luis is a good technician and he knew with certainty what the issue was with my refrigerator.

Lou does a great job. Appreciate his customer service and attention to detail


Refrigerator repair

Great service..repaOrman was on time. Great advance communication.

Fantastic Service

The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.


Great service!

Tommy did a great job.

Excellent service

Clif is very knowledgeable and did a great job repairing my fridge, and did a thorough check of the entire system while he was in there!

Great Service - Very Professional

Great service

Very professional

Great service and friendly technician

Steve was great in helping diagnose the problem with our GE electric stove. He explained the issue and what we needed to do from here. Very professional and helpful.

Great Service

Great service

Efficient and very nice!

The Maytag washer was not out of warranty and quit working. Mike G fixed it in a timely manner and I appreciated his explaining what had happened.

Great service!

Jerry knows his stuff! Appreciated his attention to detail. Will call Appliance Express next time something isn't working properly.

Awesome & Quick Service

Tyler was great and quite efficient at his job. Did not take too much time once he identied the issue and fixed it right away. He also was accommodating that I was a conf call, and did not seem bothered by it at all.

Quick, accurate service!

Quick service. Repairman arrived with the correct repair parts and installed them if a few minutes. Our washer is working great now.

Satisfied customer

Steve was efficient, professional and respectful. He quickly identified the issue, had the needed part on hand, and made the repair in less than an hour.



On time, great service and quick answer to repair my refridgerator!

Luis arrived a little early and got right to work. Figured out what was wrong with the ice maker, got it fixed and working! All in 30 minutes! Great job!

Consistently awesome service

Lou is awesome and helped us with the washer/dryer. Would recommend him to others needing service.


Happy 😀

Great Service


Tyler was a pleasant person who clearly knew what he was doing. He spoke kindly and was very helpful. I’d recommend him.

Great service

He found the problem quickly.He explained the problem,and removed the problem.I had Great Service.


Always on time

Great service

Great service. Great technician. Nathan did a great job.

fix wash machine man was fast and answered all questions


Highly professional and great knowledge of the appliance

Dependable, professional service

Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.

Great Service



Good service

He didn't just troubleshoot he also took the time to explained the issue very clearly thanks for your service ..

Friendly technician!

By the time Tyler reached our house my ice maker had started to work. He answered our questions that we had. Tyler was friendly and nice.

Great Service

The whole experience was good. It was warranty service





No complaints

Did an awesome job. Hopefully my problem is solved.

Fantastic Service

I couldn't be happy with the service James C. provided fixing my Maytag washing machine.


He was knowledgeable, polite and very professional! Highly recommend!

Excellent Service

The tech came by on time Completed the job quickly and was very pleasant

Great service

Quick and listened. Quickly repaired the problem

Great Seevice!!

Professional and knows the product

I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.

Good job!

Great service

Diego was awesome

Outstanding service.

Jerry is very knowledgeable and quickly resolved the seal issue to the dishwasher. I like that he wrote in his notes that, if there's any further issues to please contact the office. Dishwasher is under warranty.

Washer Repair

Thank you so much for responding quickly to our call and being able to repair the washer on the day you arrived. It was great that you had all the parts in stock with you.


Excellent service!

I was very impressed with James as he immediately knew what to do with my Kitchenaid Refrigerator that's been a pain ever since I bought it!!! His knowledge was very impressive and speed to fix it as well! I highly recommend James and Apliance Express !

Whirlpool fridge repair.

Whirlpool Fridge appears to be working now but time will tell. This was the 3rd service call for this problem. However, the repair tech was great. All Appliance Express repair techs that I have had at the house have been very professional and courtious. There have been 4 of them. The office appointment scheduling staff is great also and tries to work in an appointment to fit your schedule if possible.

Great Service

Jerry was informative and efficient. Would highly recommend.


Doug and

Service was excellent and price was good.

Great service

This is a great company, they were quick to send out a very professional, knowledgeable and friendly service technician. Highly recommend!

Great Service

Good, professional service, knowledgeable service tech.

Excellent service tech. Was able to quickly diagnose the issue, happy with the service, thanks.

Professional, Courteous and Honest

Lou did a great job today at the house. Fixed what needed to be fixed, made recommendations for things in the future and was easy to talk with. Also, someone that, if my wife was in the house alone I'd never worry with things (always a husbands concern with any technicians). Great guy with expansive knowledge and did a phenomonal job with what needed to be fixed.

Great service

Kevin was on time, found the problem quickly and got it fixed.

Great service

Took time to explain the problem, and the steps to fix same. He also provided "tips" to prevent future problems and to improve equipment performance.

fiendly and helpful service

Fast took no time at all

Great Service

Lou was very professional and helpful. He gave us great tips concerning use and care of the appliances.

Awesome job!!!

fantastic service...

Good work.

Gehan homes set up microwave door replacement

I just want my washer fixed.

My Washer Did not get fixed. Has to call service man back twice. First time things were not connected properly 2nd time I’m needing a part that they mispackaged in his van and he did not have. Have to wait now till mid week to have him come back. Need to call and reset appointment on Monday so I’m to get him here before I go to work on Wednesday. Silver lining is that my washer is under warranty since I only bought it 9 months ago n



Lou Soldan is a total profession. Very efficient and knowledgable. It feels good to be totally confident in the work that was performed on my refrigerator. He was patient because he answered all my annoying questions. I hope to never need service again, but if so, I want Lou S. back. He is an asset to Appliance Express. Thank you, Lou.

Awesome service!

Domestic Engineer

Never a disappointment. Always accurate with the information to fix your appliance problem ... AND they follow up.

Excellent service!

Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.

Awesome Servive

Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.

Replacement of Freezer Door

The service reps were very professional. I now have a fully functional refrigerator.

Wonderfully fast and efficient. Very friendly and explained everything.

The technician was on time and took great care with my appliance , even putting a blanket on the floor when he had to take the door to the oven off. Even though it was a quick fix he took time to explain everything.

Awesome service and quickly fixed problem!



Great service

Quick and great service

Great service/ friendly staff

The problem was diagnosed and fixed in a timely manner. Very pleased with the service.

Good service

Good job Nathaniel

Great service, very polite

Tyler was a great person. Very willing to help fix the problem and answer all questions.

Tech arrived as scheduled, offered to wear protective foot gear, and was pleasant ..


very good service

Our door’s flap issue has been resolved + more!

An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.

Very timely, excellent work.

Gas Stove Repair

On time, quick, professional, and most importantly - fixed the problem with our burner!


Prompt and professional. Great advice.


Great service

Great service

Knowledgeable, efficient, congenial. Company should have dispatched two people for the job. Had o not been home, and only my wife was here, repairman could not have completed job. Took one person to hold the door and one to connect it.


Jerry did an excellent job!!

On time, friendly and efficient.


Excellent service. Outstanding service technician.


Great service

Great service

Jennaur dushwasher

Took two calls due to parts but was covered under good warranty.

Great service, awesome tech!

Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.

Great service

Job done! Well.

Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.

Really great and quick service. Very professional and cordial

Well satisfied

The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!

Nathan was very professional

He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should


Excellent service

This guy is the best. Extremely professional, very thorough when addressing the problem.

Great service!

Thanks for the professional, friendly service.



wonderful serviceman

Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.


definitely knew what he was doing!

Will use again

Great service, super quick

Excellent Customer Service

I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.

Fantastic service

Luis, my serviceman, was prompt, courteous, and did an excellent job.

Nathaniel Bolkensty

Great Service!

Fast service!



Great Service

Incredible service! Great communication!

The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.

Very knowledgeable

Very thorough in his repairs


Great service - on time and efficient! My serviceman was great!

Great service

This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.



Great Service!

Thank so much for quickly resolving issue

Timely updates via email and phone contact, pleasant service technician and quick resolution

Piece of cake

Knowledgeable Serviceman

Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.

Fast and great service!

Professionalism in service

Nathan gave me great customer service and fixed my refrigerator problem. Thanks so much!

Great Service!!

Great service

Very professional and explained everything.




Dryer repair





Great service! Prompt! Explained all!

Will use this company again! Informed me quickly regarding appt time. Then called 30 min notice. Very thorough w diagnostics and gave information..

Tom was great!

Great service