We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Lorena, TX 76655
Jonathan M
Job Details: 05/24/2024
"Arrived on site for a refrigerator that is condensating. Inspected unit and work area. The customer advised that the Molien between her refrigerator and freezer is condensating and continuing to leave water on top of the freezer gasket. She advised that it has been this way, since she bought this unit. I confirmed the customers complaint and found moisture buildup on the actual bow in itself in two different spots. I checked temperature on the Moen and found it at 65? on the end but at 51? on the two coldest spots. I disconnected the condenser fan and ran the unit for 10 minutes. I found the temperature on the middle part of the Molean reach 52?F but the sides went up to 71?F. I called Whirlpool Techline and spoke to Aaron SR# 7739162551. He advised that based on my checks, there would be an issue with the yodeler loop, not being pressed up against the cabinet. He advised that he would send this to review and that the customer or I would be contacted, depending on the next steps. Call complete. No parts were installed."
We serviced a
KITCHENAID VENTHOOD
Model KXU8036YSS1
Near Austin, TX 78738
Leonardo
Job Details: 05/24/2024
Arrived on site to replace switch slide. Relaxed slide test unit and unit test good job complete. W11662407
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Lockhart, TX 78644
Andrey
Job Details: 05/24/2024
"Arrived on site to test unit for not unlocking, tested unit found control locked, tried every option to unlock control but it will not, will need to replace console to fix issue, got authorization to replace console, replaced and tested, unit is now running as designed job complete installed W11296171"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Round Rock, TX 78681
Wesley
Job Details: 05/24/2024
Arrived onsite for freezer switch stuck and not operating properly. Replaced the switch. All checks good. Unit is now operating as designed. W11123941
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Austin, TX 78724
James K
Job Details: 05/24/2024
"JFFCF72DKL05 Arrived on site for unit missing part. Upon arrival, customer mentioned Whirlpool sent customer missing part for technician to installed. Installed parts sent by Whirlpool. Tested unit and now unit is functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/24/2024
"WRS325SDHZ08 Arrived to install door. I found the builder had removed a door from a different unit and installed onto this one, due to impending closing. I delivered the door to the builders construction trailer in the neighborhood. No access to unit."
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78756
Joe Z
Job Details: 05/24/2024
"Arrived on site for not filling. Upon arrival,inspected unit and ran diagnostics and get error code F7-E2 wash motor not operating. Test unit and does fill just does not wash. Need to replay o and motor. Replaced sump and motor. Replaced sump and motor W11460946. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Copperas Cove, TX 76522
Sterling
Job Details: 05/24/2024
"On arrival verified complaint of not spinning. Replaced all previously diagnosed parts, gearcase, splutch, actuator, belt, shield, shield screws, hub, hub screws, wash plate and washplate screws. Calibrated and unit now operates correctly. Job complete no leaks detected during service. Installed wpw10006355, w10721967,w11454372, wpw10215115, w11573574 x2, w10772621, wp8533953 x6, w10528947, wpw10427633, and wpw10006384."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
David Z
Job Details: 05/24/2024
"Arrived on site to diagnose dryer not drying clothes. Tested unit and found heat is good, but there is no airflow at all, and backpressure is forcing lint out. Vent hose is good. Advised customer vents are verifiably clogged. No parts needed, customer needs a vent cleaning. CAll completed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Austin, TX 78728
Wesley
Job Details: 05/24/2024
Arrived onsite and found unit operating with failed pump function and found second break in the harness has developed. Used the lower harness to repair the break. Unit is now operating as designed. W11643701
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Dale, TX 78616
Andrey
Job Details: 05/24/2024
"Arrived on site to test unit for burning smell, tested unit it found dispenser motor not engaging, unit is constantly running and over heating the compressor do to dispenser door not closing and is staying open advised customer that unit is out of warranty and only the diagnostic is covered, customer stated that she has warranty on it and will call her extended warranty company at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Killeen, TX 76542
Tyler
Job Details: 05/24/2024
"Arrived on site for microwave not heating in convection bake. Upon arrival confirmed failure and found it not heating, tried replacing control w11646740 but found unit still not heating. Ordering WPW10571554 chamber and will need office to reschedule once customer has had unit removed from rv mounted location.; ordrng 1 WPW10571554 (Chamber)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Austin, TX 78721
Joe Z
Job Details: 05/24/2024
"Arrived on site for not heating. Upon arrival,test polarity and is correct. Ran vent test and test failed. Disassembled unit to inspect heating components. Found cutoff switch has failed. Replaced cutoff 280148. Test unit and is operating as designed. Advised to have vent cleaned. Job complete"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Niederwald, TX 78640
Andrew
Job Details: 05/24/2024
"Arrived on site to test unit for tripping breaker. Found bra support worked its way into element causing grounding. Replaced element(279838), unit now working as designed. Job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Leander, TX 78641
Miguel
Job Details: 05/24/2024
Arrived on site with parts for new door. Customer also says it doesnt heat very good. Found door is sealing properly. Tested and unit heats properly. Explained this is only 900 w so longer hating is normal. Attempted to removed the microwave for further inspection. Found lower trim piece is blocking/diverting exhaust air and causing the damage. Unable to remove the microwave with the assistance of the customer. It is stuck. Advised customer unit needs to be accessible to go any further. Referred to builder to correct install and have unit accessible to remove for repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL104ESB00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/24/2024
Arrived on site and replaced previously diagnosed control panel(WPW10797321) and door gasket(WPW10624183). Unit now working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Smithville, TX 78957
James K
Job Details: 05/24/2024
"MVW7232HW0 Arrived on site for unit not spinning. Upon arrival, entered diagnostic and found F7E4 and F6E3 error. Cleared code. Upon inspection of the slider, found metal sleeve on slider to have separated. Replaced slider and clutch. Tested unit and now unit is functioning as designed. No water leaks detected at this time.W10734521 slider, W10754448 clutch"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Round Rock, TX 78664
Wesley
Job Details: 05/24/2024
Arrived onsite and repaired washer with display issue and unresponsive. Replaced control board. Unit is now operating as designed. All checks good. W11626074
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Austin, TX 78738
Tim M
Job Details: 05/24/2024
"Arrived on site to replace previously diagnosed parts. Replaced L adjuster housing (WPW10588164), R adjuster housing (WPW10588165), and bother adjusting housing covers (WPW10250162) X2. Unit is now functioning as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Leander, TX 78641
Maurice R
Job Details: 05/24/2024
"Arrived onsite for dishwasher inner door with rust. On inspection found the rust right below the vent and on the side of the door next to the vent. Gain access to the vent and found the vent gasket was folded over, I replaced the vent gasket and the inner door. Tested unit in diagnostics cycle and found,no water leaks detected during service. The unit is operating as designed from the factory. W11545539 W11559689"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Belton, TX 76513
Jonathan M
Job Details: 05/24/2024
"Arrived on site for a dishwasher that is starting cycles by itself. The customer advised that the unit will sometimes not start and then start on its own. She advised that it seems to have a brain of its own. Around then it through diagnostics and found an F5 E2 (door stuck closed), F5 E1 (door stuck open), and F2 E2 (no response from the UI) error codes. 03 error code seem to be pointing to the control starting a cycle on its own and doing all the things that the customer is stating. I went ahead and replace the control assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11637583"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Kempner, TX 76539
Sterling
Job Details: 05/24/2024
On arrival verified complaint of not heating. Voltage and polarity are correct. Found hi limit is open replaced estates kit and ran a vent test. Unit heats but failed vent test. Advised customer will need vent cleaned in wall. Job complete. Installed 279816
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Leander, TX 78641
Maurice R
Job Details: 05/24/2024
Arrived onsite for previously diagnosed parts. Started to pull the wash plate off and after 20 minutes the wash plate did not come off. I explained to the customer if I bust it off and if the wash plates get stuck on the gear case then a basket and tub will be need an the unit could be out of commission for a few weeks. Customer did not want to be with the washer for that long. I installed the valve assembly to stop the water leak. Going back with all parts and tub and basket. With new inlet valve the unit is not leaking any more. W11172234. Office to schedule when parts arrive.; ordrng 1 2hours (2 hours) and 1 W11219115 (Outer tub) and 1 W10811957 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Kingsbury, TX 78638
Andrey
Job Details: 05/24/2024
"Arrived on site to replace previously diagnosed console and gasket, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11483553, W11660284"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I heated the gasket and shaped it before installing. Checked for any gaps/air leaks and tested door functions. Unit is operating as designed. No water leaks observed during service, job completed. W10830055"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Andice, TX 78628
Maurice R
Job Details: 05/24/2024
Arrived onsite for cooktop middle burner not working properly. On inspection the burner goes out when tou are going from lard flame to a simmer flame. Ordering a dual valve to correct the issue. No gas leaks detected during service. No parts installed; ordrng 1 W11246817 (Dual valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dale, TX 78616
Andrey
Job Details: 05/24/2024
"Arrived on site to test unit for not operating properly, tested unit found cold water valve not engaging, replaced valve and control as precautionary and and tested, unit is now running as designed, no leaks detected job complete installed W11210463, W11603810"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW06
Near Austin, TX 78758
Scott
Job Details: 05/24/2024
"Arrived on site for loud noise from freezer . Found small amounts of moisture in fz . Fresh food door has small gap and sitting lower then normal. Ordering hinge and washer , shim . Call to set return . No water leaks detected at time of service . ; ordrng 1 2201567 (Shim) and 1 2254473 (Hinge) and 1 487576 (Washer)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Austin, TX 78745
Joe Z
Job Details: 05/24/2024
"Arrived on site for cold water not operating. Upon arrival,inspected unit. Observed blue and red knobs are crossed at supply. Disconnected hoses and ran both supply valves and confirmed knobs on supply are incorrect. Connected hoses correctly. Test unit and is operating as designed. No leaks present at this time. Job complete. No parts needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from the back of the RC section. I removed the lower crisper drawer and found ice on the RC evaporator. I placed the unit in diagnostics and tested the RC evap fan in test 57 and the fan failed to come on. I retested a few more times and finally got the fan to turn on and the noise the customer identified. I advised the fan is hitting ice and would need to be defrosted before I could remove the evap cover due to potential damage to other parts. I am ordering the RC defrost heater, HV control, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Scheduled return service for 05/31/24. I had my customer sign the waiver of damages from defrosting refrigerator and pending on the amount of ice build up, I recommended the customer pull the unit out and place towels around the unit to absorb any water that may leak while defrosting and unplug the unit and defrost approximately 24-48 hours before I return. No water leaks observed during service.; ordrng 1 W11567407 (RC defrost heater) and 1 W11664342 (HV control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Dripping Springs, TX 78620
Tim M
Job Details: 05/24/2024
"Arrived on site to test unit for condensation on inside of the unit. Upon arrival there is no condensation found in the unit. Tested unit found all components properly engaging, found gaskets are sealing properly. Turned vertical mullion to always on to help with humidity control. Contacted techline to document SR#7739160087, per techline no further repair recommended. Unit is running as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Round Rock, TX 78665
David Z
Job Details: 05/24/2024
"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and confirmed it just makes noise when dispensing. I removed the filter and ran it again, and it dispensed as normal. Customer had an extra filter and we tried that. Unit dispenses are designed with new filter, indicating a clogged filter. Unit now working as designed. Repair completed, no parts used."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Temple, TX 76502
Tyler
Job Details: 05/24/2024
"Arrived on site for fridge needing 1 gasket w10830274, mullion wpw10311757, brackets wpw10330993 & wpw10330991, and rails w11658402. Upon arrival reconfirmed issue and installed parts. Tested unit found door sealing. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Belton, TX 76513
Jonathan M
Job Details: 05/24/2024
Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon entry I did confirm. The freezer was cooling slightly but was not cooling near enough for the freezer. The customer advised they are just moved in and that the refrigerator has never gotten to proper temperature. I gained access to the compressor area and took a nap. Draw up the compressor. Found it pulling .343 A indicating a bad compressor or a leak. I gained access to the evaporator and found very minimal frost pattern and the cap tube completely frozen up. Ordering sealed system components and rescheduled the customer to 6/3 per their request. No parts were installed.; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Miguel
Job Details: 05/24/2024
Arrived on site with new parts. Removed dispenser. Replaced dispenser. Found moisture also along the center mullion. Customer says she gets this everyday. Found large gap creating a bow. Called tech line. Sent pictures. Unit will be sent for review. File # 7739159795. Call complete. W11678832
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Belton, TX 76513
Tyler
Job Details: 05/24/2024
Arrived on site for fridge not cooling. Upon arrival found defrost harness had a bad fuse as well as the part of the adc physically broken off. Replaced both adc w11577965 and harness w11577969. Removed ice from coil and instructed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Buda, TX 78610
Andrew
Job Details: 05/24/2024
Arrived on site to test unit for no water dispensing. Found reservoir freezing up preventing water from dispensing. Used permagum around tubing to cabinet. Advised customer to monitor. Unit now working as designed. No parts replaced at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Del Valle, TX 78617
James K
Job Details: 05/24/2024
"WTW5010LW0 Arrived on site for unit showing error. Upon arrival, unit was displaying F9E1. Upon further inspection, found lower harness to the drain pump torn (picture attached) ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Austin, TX 78749
Ryan B
Job Details: 05/24/2024
"Arrived on site to onsite unit for low ice production. Unit made about half a bin over 24 hours did ice test, unit produced enough cubes to pass. However when putting tray back noticed water drops and ice at water inlet to ice maker. Replaced valve due to weeping, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11645245"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78751
Joe Z
Job Details: 05/24/2024
Arrived on site to install previously ordered parts. Replaced right side door W11449015 and ui W11330486. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDUDW01
Near Austin, TX 78738
Luis
Job Details: 05/24/2024
"Arrived on site. Found broken screw insert to ice door motor,cleaned insert installed new ice door chute and motor,inserted longer screw,motor assembly secured. Reassembled unit,tested ice dispenser unit working as designed. Used wp2180353,wpw10546285"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Gerry C
Job Details: 05/24/2024
WDF330PAHS5 Arrived to inspect top rack falling. I removed and replaced the wheel assemblies and tested. The issue was resolved and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5200VQ2
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2024
Arrived onsite and replaced the valve and tested unit is now operating as designed. All checks good. WPW10144820
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78735
Luis
Job Details: 05/24/2024
"7598Arrived on site. Ice bin full per customer counter top was extremely hot,ran diagnostics condenser fan running,unit passed all diagnostic test,cleaned condenser coil,adjusted air divider. No parts used."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Smithville, TX 78957
James K
Job Details: 05/24/2024
"WRF535SWHZ10 Arrived on site to unit not cooling and making ice. Upon arrival, unit is cooling however customer mentioned the FC defrosted at one point and froze back up. Also, RC mid compartment around the deli and vegetables drawers was experiencing freezing temperatures. In addition, customer complaint about mechanical noises. Upon diagnostic I found the ice maker making a strong mechanical noise. Replaced ice maker and noise went away. Customer also mentioned she cannot remove filter, unit not making ice and water not dispensing. Upon disassembly, I found tank reservoir to be frozen. Confirmed the water entering to the unit has good water pressure. Recommended to customer to unplug unit for 24 hours to have all ice buildup defrost naturally to correct all remaining issues however customer does not have anywhere to store items for that long. Ordering thermistor W10316760. No leaks detected at this time. Office to reschedule ; ordrng 1 W10316760 (Thermistor)"
We serviced a
ROPER RANGE
Model FEP310KW3
Near Copperas Cove, TX 76522
Sterling
Job Details: 05/24/2024
On arrival verified complaint of burnt terminal block. Replaced terminal block and verified all components activate. Unit is now working correctly. Found all four surface elements smoke when in use due to food build up on burners. Job complete installed wp9761958
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Austin, TX 78749
Ryan B
Job Details: 05/24/2024
"Arrived on site to inspect unit for doors not being level. Found leveling feet nor in position. Leveled feet, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78738
Leonardo
Job Details: 05/24/2024
Arrived onsite to repalce front panel. Relaxed panel and found damaged panel. Will order new panel and handle. Office to reschedule ; ordrng 1 W11461694 (Panel) and 1 W11685315 (Handle)
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LZ00
Near Manor, TX 78653
James K
Job Details: 05/24/2024
"WOEC5030LZ00 Arrive on site for oven display issue. Upon arrival, customer addressed picture of error message (phot attached) customer stated unit will show Power Loss indicator usually during 5 to 10 minutes within bake cycle. Performed consumer cycle to call for bake. Indicator did not appear and preheated to 400 degrees F. Proceeded to inspect wire connections on all components of the unit. Upon inspection, did not find any issues besides a loose found connections (pictures attached). Re tested unit and no issues. Advised customer to call builder and check any loose connections from the receptacle to the breaker on the oven circuit. Unit is functioning as designed. No parts replaced."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Harker Heights, TX 76548
Tyler
Job Details: 05/24/2024
Arrived on site for dishwasher not cleaning dishes. Upon arrival found f7e1 in diagnostics. Upon further testing I found diverter and motor failed. Replaced entire motor asm w11460945. Tested unit and found it working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Lockhart, TX 78644
Andrey
Job Details: 05/24/2024
"Arrived on site to test unit for F8E1 error, tested unit found second cold valve not activating, inspected connections and found cold water connection was not seeded all the way where only one side was getting power, adjusted wires and secured properly, unit is now running as designed, no leaks detected job complete, no parts installed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Austin, TX 78744
Andrew
Job Details: 05/24/2024
Arrived on site to test unit for breaker tripping. Cycled breaker and tested microwave with no issues. Heated oven and found bake and broil elements working as designed. Breaker kept tripping at random intervals. No burnt wiring in junction box. Advised customer to have faulty breaker replaced. No parts replaced at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78759
Scott
Job Details: 05/24/2024
"Arrived on site ,placed pads on upper wrapper W11113654 . Unit is no longer vibrating. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKWH02
Near Austin, TX 78759
Scott
Job Details: 05/24/2024
"Arrived on site for door popping when opening . Found lower cam on hinge had failed again , door cam is in good shape . Replaced hinge cam and used adhesive to secure to hinge bracket WPW10329686 , WP279368. Job complete . Advised customer to let cure for about two hours . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78733
Luis
Job Details: 05/24/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"
We serviced a
JENN-AIR RANGE
Model JDRP436HM00
Near Austin, TX 78745
Leonardo
Job Details: 05/24/2024
Arrived on site to test unit for left 3 knobs not sitting correctly on off position. Adjusted all valves test unit and unit test good job comete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78758
Scott
Job Details: 05/24/2024
Arrived on site for dishwasher not heating . Found element burned thru . Replaced element. W10518394 . Ran diagnostics all checked normal. Unit is heating at end of test . No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Austin, TX 78758
Scott
Job Details: 05/24/2024
Arrived on site for water leaking from freezer into fresh food section . Found drain area frozen over . Found fill tube extension was not on chute correctly and spilling on evaporator. Reinstalled tube and cleared ice out . Drain tube is draining properly. Ran harvest and fill. All checked normal. No parts used . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Hutto, TX 78634
David Z
Job Details: 05/24/2024
Arrived on site to diagnose range that was throwing F6E1 error. Tested unit and found saved overheat code. Found temp sensor good. Replaced control to resolve. Verified proper temps and operation. Parts used - W11583303. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76541
Tyler
Job Details: 05/24/2024
Arrived on site for washer with broken latch. Upon arrival found locking clip within latch broken. Replaced latch w11513248. Found unit could lock as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Austin, TX 78722
Matthew
Job Details: 05/24/2024
Arrived on site for unit. Leaking from left side corner. Verified with office. Unit is in warranty. Inspected and found gasket is warped on the top left corner. Attempted to adjust gasket but gasket is still flexing and allowing water to penetrate. Ordering gasket. Office to reschedule.; O-emld tckt
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to inspect range cooktop burner not igniting properly. Upon further inspection, I tested the cooktop burners and found the front left burner is taking too long to ignite. I contacted techline and spoke to Joe and advised of the complaint, previous repairs and my findings today. Joe recommended replacing the burner assembly and adjusting the burner head and testing. While still on the phone, I removed and replaced the front left burner head and before testing, I loosened the two screws on the bottom of the head and adjusted the head and tightened the screws and tested. The unit is operating as designed. Joe provided SR#7739161062. I advised the customer of my repairs. No gas leaks detected during service, job completed. W11443594"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Lockhart, TX 78644
Andrey
Job Details: 05/24/2024
"Arrived on site to test unit for not advancing properly, tested unit it found all components activating and running bad designed, allowed customer to to activate cycle and noticed that he was only pressing start button once and only powering on the unit but not starting a cycle, explained to customer how to properly start the unit, job complete no parts installed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belton, TX 76513
Sterling
Job Details: 05/24/2024
On arrival verified complaint of clothing under agitator. Found bolt is loose with no loctite. Replaced bolt and agitator. Job complete installed w10772621 and wp3951744
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78739
Ryan B
Job Details: 05/24/2024
"Arrived on site to inspect unit for noise/sounds coming from unit. Upon closer inspection found basket was missing holes and not uniform. Customer stated lighter loads the noise goes away. Ran diagnostic cycle to confirm different components activating unit is running as designed, found it banging a lot due to holes not being punched through and shaking excessively. Ordering tub and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513244 (Basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to inspect refrigerator freezer door damage. Upon further inspection, I found a few scuffs and scratches on the left FC door. I removed and replaced the door and tested the unit and it is operating as designed and the door is sealing properly. No water leaks observed during service, job completed. LW11026355"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/24/2024
"KRFC302ESS03 Arrived to inspect gasket issue. The right door gasket had failed and required replacement. After heat treating and re-forming, I replaced and tested. The right door was incorrectly installed and leaned to the left. I corrected the door position and advised the customer on the mullion heating modes. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78704
Ryan B
Job Details: 05/24/2024
"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11550891 W11513244"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78735
Ryan B
Job Details: 05/24/2024
Arrived on site to inspect unit for loud noise and stopping mid cycle. Upon closer inspection customer didnt have service key unable to get into diagnostic mode. Informed customer service key needed. Office to reschedule when customer has service key. NO PARTS USED; saved tckt
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/24/2024
Arrived onsite for dryer with a error F3E3. On inspection tested the inlet and the exhaust thermistor and they all tested good. The exhaust was thermistor was 10k and the inlet thermistor was 54k. Service manual said if thermistor were good to install a new ACU. I installed a new control board and tested the unit. The unit came up with a air flow issue after the new ACU. On further inspection found the unit was pinched the exhaust vent when pushed all the way back. Informed the customer to go to the rigid vent hose. The air was good when I pulled the unit out about a foot. W11618917
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76501
Jonathan M
Job Details: 05/24/2024
"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit will take three days to dry a load of clothes. She advised that she was not getting any heat whatsoever coming from the unit. I checked and verified proper voltage and polarity. I noticed the customer is venting into the floor and removed the vent hose. I found the vent hose completely clogged with me to the floor due to a mesh cover that she has in the floor. I found that it was causing buildup of lint at the end of the vent hose. See photos. I found the thermal cut off was open. I did advise the customer that the reason why they lost. It was because of their venting, and that they will need to either cut out that screen or find an alternative way of venting. I replaced the thermal cut off and tested the unit. I found the unit working and operating as designed. The customer is going to figure out their venting situation and will leave the vet I was off for the time being. Call complete. W10900067."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lakeway, TX 78734
Luis
Job Details: 05/24/2024
"Arrived on site. Replaced fill tube heater assembly,ran error test no errors,ran harvest test passed,ran fill test passed. Used w11087201"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Buda, TX 78610
Andrew
Job Details: 05/24/2024
Arrived on site to test unit for loud springy noises. Found console not responding properly and took 8 attempts to enter diagnostics. Recommend ACU and all 4 shock absorber replacement. Please allow 2hrs for returning tech. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11680389 (ACU) and 1 W11591400 (Console) and 2 W11316766 (Shock absr)s
We serviced a
KITCHENAID OVEN
Model KEMS378SSS04
Near West Lake Hills, TX 78746
Joe Z
Job Details: 05/24/2024
"Arrived on site to install previously ordered parts. Replaced blower motor WP8303972, and lamp WPW10440740. Test unit and is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
James K
Job Details: 05/24/2024
"WFG320M0MS0 Arrived on site for F1E0 code. Upon arrival, inspected the error message to appear right away. Proceeded to replace controls. Re test unit and not unit is functioning as designed. W11620481 control"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78747
Andrew
Job Details: 05/24/2024
Arrived on site to testing for timer issues. Found timer shaft and knobs damaged. Replaced knob(W11675852) and timer(W11685947). Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Leander, TX 78641
Miguel
Job Details: 05/24/2024
"Arrived on site of oven showing f6e1 and over cooking food. Removed panel. Verified 251v from l1-l2. Both sides 126 to ground and common, zero from common to ground. Bake element pulls 10 amps. Broil 16 amps removed back and checked wiring. All looks good. Element are not reading to ground, replaced sensor and control as precaution. Verified operation. Call complete. W11598120, W11598254"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, TX 78613
Paul
Job Details: 05/24/2024
Arrived onsite for a refrigerator that stopped cooling correctly again. I found the FC at 37 degrees and the RC at 37 degrees. I found a leak and dye on the RC evaporator. I replaced the compressor and drier. I removed the evaporator and opened the new evaporator box finding the evaporator bad. I went and picked up another evaporator and installed it. I vacuumed the system and charged it with 5.75 ozs of R134A. I tested the unit and had good pressures. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, TX 78746
Matthew
Job Details: 05/24/2024
Arrived on site for unit element hanging down due to clip failure. Installed new support for element . Unit is now functioning properly. Job complete .Used part number W11724411
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Austin, TX 78738
Tim M
Job Details: 05/24/2024
"Arrived on site to install previously diagnosed part. Replaced suspension (W11400156) and tested, unit is spinning uniformly and running as designed, no leaks detected, job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78738
Tim M
Job Details: 05/24/2024
"Arrived on site to test unit for no power. Tested unit found no voltage coming in. Inspected breaker found it tripped. Reset breaker, unit is now powering on. Tested unit, all components are properly engaging and unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78733
Matthew
Job Details: 05/24/2024
"Arrived on site for icemaker not making ice. Only leaving a block of frozen water in the ice bucket. Inspected and found fill tube was not correctly Inserted into icemaker fill cup, causing overspray and buildup into ice bucket. Adjusted filled tube and tested. Unit is now functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lockhart, TX 78644
Andrey
Job Details: 05/24/2024
"Arrived on site to test unit for not advancing properly, customer stated that it will not go into spin cycle on most cycles, tested unit found multiple error codes present for off balance,customer stated it does it on small and large loads, replaced control as precautionary and advised customer to 50% of the tub capacity and monitor, at this time unit is running as designed, no leaks detected job complete installed W11626074"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78732
Paul
Job Details: 05/24/2024
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the RC evaporator completely frosted over. I tested the fan and found it working. I found the ice bucket full and the freezer working as designed. I started steaming the frost off the cover and getting the vents cleared then my steamer stopped working. After removing the frost the pan didnt appear to be bowed. The drain could possibly be restricted. I explained to the customer what happened and that I would have to RS. The UI will need to be replaced along with the evaporator fan. Ordering W11577100 UI control and marking all the other parts to come back on the return visit. RS for Friday 5/31/2024. ; ordrng 1 W11577100 (UI control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Harker Heights, TX 76548
Tyler
Job Details: 05/24/2024
"Arrived on site for microwave making abnormal noises. Upon arrival found grease cooking on cap wpw10574736, transformer w11545871, mag w10754299, and diode w11256462. Replaced them and tested unit. Found no noises and unit heats as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78746
Matthew
Job Details: 05/24/2024
Arrived on site for unit making noise during the fill cycle. Inspected and found excess cap tube vibrating on the fill valve when energized. Used truck stock sound pad w11113654 (2)to allow separation. Noise stopped. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5500SQ0
Near Austin, TX 78737
Ryan B
Job Details: 05/24/2024
Arrived on site to replace timer and heating element diagnosed on previous trip. Replaced timer and heating element unit still wouldnt run replaced thermal fuse unit is running as intended. Job complete. USED WP3392519 WP3979617 279838
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78732
Paul
Job Details: 05/24/2024
"Arrived onsite for a washer to replace previous diagnosed parts. The customer also stated the washer has not been completing cycles and stopping before it goes thru rinse and spin. I checked stored error codes and found an F1E2 motor control fault and suspect an issue with the motor or control causing the customers issue. I went to replace the gear case and the washplate would not come off. Im ordering the tub and basket along with the other components needed to replace them. I explained to the customer after these are replace we will test the motor circuit and see if there is a motor issue or control issue causing the error. Ordering 6EA. WP8533953 screw, W11568797 filter, WP8533928 screw, W10752719 basket, W11219115 tub, & W11026785 motor. Marking all the other parts to come back when we return. Office to RS.; ordrng 6 WP8533953 (Screw)s and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/24/2024
"Arrived on site for a dryer that is flashing an F6 E2 (ACU and HMI communication issue) error code. Inspected unit and work area. The customer stated that they had an electrical strike at their home and after that happened, the dryer has not worked. They advise that the unit doesnt respond to touch and that the error code will just pop up after five minutes of being plugged in. I did confirm the customers complaints and check voltage to the dryer. Found proper voltage and polarity. I checked voltage from the control and found the control not sending proper voltage to the user interface. I replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11565020"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/24/2024
"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and unit now working as designed. Advised customer to monitor and if issue persists with breaker tripping, have contractor replace faulty breaker. No parts replaced at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Austin, TX 78729
Scott
Job Details: 05/24/2024
"Arrived on site for control not responding . Powered unit off. Control is now powering up. Getting good voltage ,and correct legs . Unit will not go into diagnostic. Unit will start to fill if start button is pushed . Then die after canceling cycle . Replaced control W11629601. Ran diagnostics unit will fill and agitate , but would kick out of test mode during drain and repeat failure . Ordering harness lower upper and wash harness drain pump and control again . Call to set return. ; ordrng 1 W11331662 (Upper jharness) and 1 W11028053 (Washer harness) and 1 W11249320 (Lower harness) and 1 W10775446 (Drain pump) and 1 W11579776 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 05/24/2024
"Arrived on site for cooling issue. Customer defrosted unit,per customer ice build up on evaporator cover ordering a new main control,ui and harness that includes a new bimetal. No parts used. ; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui) and 1 W11566475 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78749
Tim M
Job Details: 05/24/2024
"Arrived on site to replace previously diagnosed part. Replaced harness (W11568984) and tested unit by running a cycle with a load. Unit filled properly, dispensed soap, and agitated. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to inspect microwave turntable not turning. Upon further inspection, I tested the microwave with my tester and found the turntable not turning. I checked the control and found the turntable on. I removed the turntable and found the support missing. I installed a new support and tested and unit is operating as designed. Job completed. W10337248"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76543
Tyler
Job Details: 05/24/2024
"Arrived on site for washer not staying balanced. Upon arrival found inner tub wobbling indicating a bad hub and gear case connection. Found washplate wouldnt come off. Ordering W10752283 washplate, W10528947 hub, W11454734 gearcase, w10721967 cam, W11239857 belt and rescheduled customer for 05/31/24 to complete repairs ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Leander, TX 78641
Miguel
Job Details: 05/24/2024
"Arrived on site for unit keeps tripping breaker. Removed back panel. Bk-rd= 251v, 126v from each leg to common and also ground. G-wh=zero. Voltage is good. Bake element pulls 10 amps, broil pulls 13. During preheat it tripped. Replaced board. Shut off during preheat again. Reset again and unit got to temperature. Called Techline. Gave findings. Problem is in the wiring or the breaker itself. Refer to manufacturer of breaker as the GFCI is likely problem. Unit working . Call complete Sr# 7739163224. W11594224"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near New Braunfels, TX 78130
Andrew
Job Details: 05/24/2024
Arrived on site to test unit for no water. Found d water was off. Turned on and now working as designed. No parts replaced at this time. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78737
Ryan B
Job Details: 05/24/2024
"Arrived on site to inspect unit for not making ice, error code e5. Upon closer inspection confirmed error code e5 for timed ice due to thermistor failing. Replaced ice maker unplugged unit to clear code, filled unit with water, unit is running as intended. No leaks present at this time. Job complete USED W11658802"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/24/2024
"KRFF507HPS02 Arrived to inspect no ice. I found the ice maker inlet had frozen and I verified the heater was operating as designed, via thermography. I suspect that during the last service, which required extended door opening and resultant elevated RC temperatures, the subsequent cooling may have been enough to freeze the tubing. Ensuring the placement of the heater and then adding additional material to block the excessive cold within the heater area, I tested and the unit operated as designed. No leaks observed during service. Warranty applied."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Round Rock, TX 78665
David Z
Job Details: 05/24/2024
"Arrived on site to diagnose dryer not drying clothes. Tested unit and found i do have good cycling heat on timed. Found normal cycles had ecoboost enabled, and customer unsure if vents in house have ever been cleared. I found no error codes present, good heat, but also very large loads being dried. Advised to install the whirlpool app and update the unit software, and to also reduce the load size. If all steps are followed and unit is heating and not fully drying, customer advised to have professional cent cleaning service performed. Verified good voltages at block under load, 123/123. No failures found with unit, no parts used. Call completed."