"Arrived on site to test unit for no ice production. Upon arrival customer stated after a couple months of owning the unit, ice production slowed down and for the last 6 months has been producing a few cubes a day. Then dispenser stopped dispensing water for a few days, but now is working fine. Tested unit, engaged ice maker harvest and found very thin ice cubes. Also found an E5 ice maker thermistor is bad error code. Inspected behind the ice maker housing and found gapping causing cold air to leak into the ceiling and freeze the reservoir, stopping water from dispensing. Replaced ice maker (W11658802) due to error code and adjusted the ice maker housing to close all gaps. Used light to verify, no gaps and no air leaks. Ran a harvest and a fill, ice maker is harvesting and fills with the proper amount of water. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not working properly, tested unit found multiple buttons on UI are shorted, replaced UI and tested, unit is now running as designed, no leaks detected job complete installed W11316914"

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit stopped making ice, tried to reset it but that did not work. Attempted to run a harvest and fill cycle, motor would not engage indicating a failed ice maker. Replaced ice maker (W11700250) and ran a diagnostic cycle, unit harvested and filled properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not working properly, customer stated that unit at times will not start certain cycles tested unit found normal cycle is not working when selecting other cycles the unit runs as designed, will need to replace HMI and encoder, ordering parts rescheduled for 1/17; ordrng 1 W11675700 (Encoder)"

"Arrived on site to test unit for not draining, tested unit found pump not engaging, inspected and found pinched wire, fixed wire with butt, splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no heat. Upon arrival customer stated everything else works well except the unit does not heat. Verified issue, unit tumbles but does not heat. Gained access to internal components, found heating element reading open. Removed element and found coil has broken. Replaced element (WP3387747) and tested unit, unit is now heating properly. Advised customer to clean out venting system due to lint build up inside the cabinet. Unit is now running as designed, job complete."

"Arrived on site for customer complaint of unit running the drain pump non stop. I was able to get unit into diagnostic mode, water valves, agitation, drain, and spin are functioning properly. Found failed control board. Ordering control board. ; ordrng 1 W11657965 (Control)"

"Arrived on site to test unit for noise, tested unit found noise coming from condenser fan, replaced and tested, unit is now running as designed, job complete installed W11127892"

"Arrived on site to inspect dishwasher spray arm not properly spraying. Upon further inspection, the builder advised that the inspector advised the upper rack spray arm is hitting the manifold when it spins and then demonstrated by spinning the arm. I advised the builder that once water pressure goes through the spray arm, the arm slightly drops down and sprays/rotates on a level plain and doesn't hit anything on the rack. I placed the unit in diagnostics showing no error codes and tested. When the upper spray arm began to function, there was no noise of it hitting the manifold. The unit it completed testing and is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same noises that it was at the last service call in 2023. Customer provided a video which sounded like the cam slipping on the pulley. I placed the unit in diagnostics showing error code F0E9- off balance pause. I cleared the code and continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and gained access to the cam spring. I found the spring is too short to fully engage the cam to the pulley causing it to grind on the pulley. Both the cam and pulley are in good operating shape. I expanded the spring slightly to allow it to fully engage the cam to the pulley. Retested and the unit continues to operate as designed. I recommended the customer use the unit over the weekend and monitor and if it continues to fail to contact our office. No water leaks observed during service, job completed."

Spoke with customer and they had successfully seasoned the elements and breaker and unit is now working as designed nomservice preformed. Call complete

"Arrived on site for washer over filling on all cycles. On arrival confirmed Ed issu3 and found pressure switch in control failing. Replaced w11603810 control and retested unit, foudn washroom working as d3signed with no leaks. Call complete"

"Arrived on site to diagnose refrigerator with no ice and door issues. Customer clarified that the unit has no issues with the icemaker, just the doors are not leveled. I leveled the right side door and ensured the unit doesn't wobble. Verified everything working as designed. No parts needed."

"Arrived on site to diagnose dishwasher that is not cleaning as well as expected. Customer clarified that the unit does wash, but leaves spots and similar things on dishes. Customer almost always uses the quick wash cycle only, which will not provide as thorough of a wash as the normal longer cycles. I ran the unit with my clear door on, and found it is running properly and spraying hard from all 3 levels. Unit itself is working as designed, I can only recommend using the longer normal cycles and also possibly try a different soap. No repairs needed. Call completed."

"Arrived on site to diagnose washer that is making some noise and banging when spinning. Talked with customer who said it was baby clothes making the noise and banging. Advised customer that small loads like that can not balance and will cause banging. Increasing Ioad size will allow the unit to balance oht properly. I checked suspension, basket, hub, tub ring and bottom end. Found no leaks, banging or abnormal vibrations on high speed spin. Everything is working properly, and I could not duplicate any failures. Only noises coming unit were hoses tapping. No parts needed. Call completed."

Arrived on site and replaced previously diagnosed control(w11558182) and diffuser assembly(w11645127). Also filled in gap between liner and cabinet with silicone. Placed pads(w11113654)around areas of contact. Unit working as designed. Job complete.

"On arrival verified complaint of unit, not starting cycle, going from sense to done immediately grand air check found F 7E one and visual inspection of the unit shows gear case is leaking. Oil as well as capacitor is damaged. When running diag tests, the capacitor is not kicking over the motor. We'll need a capacitor gear case splutch belt, an actuator replaced. Ordering gearcase W11449840 , capacitor W11395618, and belt W11239857. Reschedule for 1/17; ordrng 1 W11449840 (Gearcase) and 1 W11395618 (Capacitor) and 1 W11239857 (Belt)"

"Arrived on site for not heating. Upon arrival, ran vent test and there is zero airflow. Disconnected vent hose and have same issue. Removed blower housing and found wheel just sitting not connected to motor. Tried to reinstall but will not. Need to order motor and blower wheel. Office to reschedule ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)"

"Arrived on site to test unit for control issues. Upon arrival customer stated the control does not react to input and has now sunk in. Tested unit, no reaction from inputs. Removed back cover and found brackets have been bent inwards. Straightened brackets out and replaced control (WPW10108190) and tested unit, all components are properly engaging and unit is now running as designed, no gas leak detected, job complete."

On arrival verified complaint of unit not heating and making noise. Verified voltage and polarity. Ran cycle and confirmed firmed 240 at heater. Found heater is open. Replaced heating element unit now heats correctly. Noise is blown rollers. Ordering repair kit 4392067 Reschedule for 1/17 installed 279838; ordrng 1 4392067 (Repair kit)

"Arrived on site to test unit for control not responding. Found when powered on unit would go into instant drain with no water in tub. Was able to put unit into diagnostics and found no error codes. Found suspension is shot, hot valve not opening, splutch and belt need replaced along with control. Ordering parts and office to reschedule. No parts replaced at this time. Job complete. ; ordrng 1 W10671327 (Control) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W10780045 (Suspension)"

"Arrived on site for fills but does not wash. Upon arrival, ran diagnostics and get error code F4-E3wash motor not running. Test unit and confirmed issue. During disassembly, found connection to motor was not correct. Secured connection and test unit. Unit is operating as designed. No leaks present. Job complete. No parts needed"

"Arrived on site for fan not operating. Upon arrival installed, test unit and confirmed issue. Found harness to motor not secure. Secured connection and test unit. Unit is now operating as designed. Job complete. No parts needed."

Arrived on site to install previously ordered parts. Upon arrival installed new harness and control. Water drains but drain pump continues to operate continuously. Control is defective out of box. Need to reorder control. Customer is requesting sooner service. Please add to cancellation list; ordrng 1 W11513246 (Control)

"Arrived on site for washer making rattling noise . Found splutch nut has dropped down on shaft and allowing pully teeth not to engage properly . No oil found down bellow . Replaced splutch and actuator W11481722,W10721967. Ran diagnostics and washer is sounding normal. No water leaks detected at time of service . Did instructed on proper loading techniques . Job complete"

Arrived onsite for dryer with no power. I found correct voltage coming to the unit. All wiring checked good. Control is blinking so control checked good but no response from panel. Gonna return with all parts and replace control panel. Set to return for 01/16/25 for AM.; schdld next appmnt for 1/16 THU AM

"Arrived on site for customer complaint of unit leaking. Found broken sump at drain pump housing. I replaced sump, unit tested good. No leaks."

"Arrived on site for customer complaint of LF burner clicking during use, as well as bezels coming off. Ordering spark module, harness, ignitor, and bezels. ; ordrng 1 WPW10475147 (Spark module) and 1 W11661907 (Harness) and 1 W11690138 (LF ignitor) and 1 W11684565 (Rf ignitor) and 5 W11240529 (Bezel)s"

"WTW5010LW0 Arrived on site for unit, not finishing cycle. Upon arrival, proceeded to check error codes and found F5E4 lid not opened between cycles. Cleared code. Ran diagnostics and found unit not spinning. Proceeded to inspect underneath unit and found capacitor detached from the mount. Attempted to mount back capacitor and sound screw free spinning (picture attached). In addition, found severed harness to the capacitor ( picture attached). Ordering gearcase in case to mount screw back on the mount. Ordering W11643701 lower harness and W11164183 gearcase. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness) and 1 W11164183 (Gearcase)"

"Arrived on site to replace previously diagnosed parts. Finished installing the tub and replaced the inner door (W11559689) and door seal (W11664713). Unit has been uninstalled and placed in the garage for repair, could not fully test unit due to no power or water hookup to the unit. Advised customer that after unit is installed to run a cycle and monitor the unit, if there are any leaks or if an issue arises, contact the office immediately. Leave the unit installed so returning tech can properly run tests on the unit. Job complete."

"Arrived on site to replace previously diagnosed parts. I replaced burner assembly, flame sensor, and thermistor. The unit would not light gas even though the ignitor would stay on. I am ordering control, ignitor, and wire harness. ; ordrng 1 W11556660 (Harness) and 1 279311 (Ignitor), ordrd 1 W11618921 (Control)"

"Arrived on site for washer not locking . Found display not functioning properly. Ran diagnostics unit is locking and passed all test . Ordering ui console , will need 2nd man ,unit stacked in closet . No parts installed . Nomwater leaks detected at time of service . Call to set return . No one from construction avaliable to sign ticket ; ordrng 1 W11325580 (Ui console) and 1 2ndman (2 ND man)"

"Arrived on site to diagnose oven tripping breaker when in use. I replaced both elements and the control to resolve this condition. I set the unit for a 500 degree 2.5 hour burnoff, customer will be present to monitor. Advised customer this removes any possibility of the oven components causing the GFCI nuisance tripping, and if it continues then a new / updated / different breaker will need to be installed. Unit is working as designed at this time. Parts used - W10856603, W11182108, W11707168."

"Arrived on site for customer complaint of upper rack falling off and broken. Found broken upper rack wheel mounts, found broken upper rack manifold, holder, and mount. Ordering all parts for return visit. ; ordrng 1 WP8268321 (Mount) and 1 8268355 (Manifold) and 1 WP8268349 (Holder)"

"Arrived on sife for wall ov3n mir owave combo givi g f1e5 error. On arrivql found mag antenna broken and reported findings to whrilpool techline Sr#77400715037. Inspected waveguide but found no burners or damage. Was instructed ted by techline to replace w11578959 mag and w11578579 inverter. Replaced parts and tested unit, found no sparks coming from wave guide and unit heating as designed. Call complete"

"Arrived on site to diagnose microwave making buzzing sound when in use. I tested the unit and found it is functionally working properly and heating. Unit does have a buzz after mag is running a bit. When you touch the wrapper even the slightest the buzzing stops and unit sounds normal. Mag is working properly, but the right side of the wrapper is buzzing against the cabinet. Showed customer if they add a piece of cardboard or anything else that adds even an ounce of pressure the buzzing stops. Unit is working as designed, just needs a piece of insulation due to having some small gapping between cabinets and microwave. If vibration ends up getting worse with the insulation we can replace the mag and see if this reduces it. No parts needed. Call completed."

Arrived on site for washer not draining out water and showing f9e1 in diagnostic again. On arrival confirmed issue and found error present inspected control and pump but found no failures found harness inside the taped split had been stretched out and found that it had been stretched out for some time based on its appearance and was the likely cause of control pressure switch shorting originally. Repaired harness and found washer working asndesigned. Call complete

"WED560LHW2 Arrived on site for unit displaying ERR code. Upon arrival, confirmed issue when trying to start a cycle. Proceeded to replace W11551763 switch. Tested unit and now Unit is functioning as designed."

"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts and tested, unit is now running as designed job complete installed W11495561, WPW10574736, W11256462"

"Arrived on site for init not not cooling . Inspected and found incomplete frost pattern on evaporator. Compressor is running but little to no refrigerant flow. Unit has sealed system failure. Ordering Compressor, evaporator, nitrogen , drier and access valve. Office to schedule 2 hr sealed system job. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R134 (R134) and 1 Nitrogen (Nitrogen)"

Arrived onsite for unit not washing dishes or draining. I found a F4E3 error present indicating wash motor not running. I confirmed the wash motor is not operating. I found the drain to function properly. The pump and motor has gone bad and needs replacement. Part is not in stock and office will need to RS when we have the part. Ordering WPW10482462 Pump and Motor.; ordrng 1 WPW10482462 (Pump and motor)

"Arrived onsite for complaint of refrigerator tripping randomly at least once per week. Unit not occupied. Symtpom frequency established by maintenance. Inspected unit installation and power supply, finding correct voltage and polarity at the outlet. Called techline and spoke with Derek. Established that unit does not trip during load testing in diagnostics and unit is supplied by arc fault square D breaker. Advising maintenance that the issue falls under the nuissance tripping bulletin W11525530 and that the breaker manufacturer will need to be contacted at 1-888-778-2733 for a solution to the nuissance tripping. Sr#7740716301"

Arrived onsite for washer catching fire. I found the power cord fried and the ground connection to be burned up causing the fire. I replaced the power cord and powered unit on. Unit is acting as designed. I checked the ohms on the pump and found 19.8 ohms. I could not test unit due to waterlines being burned up and a possible rupture present. Advised customer to get new water lines and test unit. Call complete. Installed W11513259 CORD POWER. Called safety Spoke with Eric SR 7740673603.

Arrived onsite for washer panel issues. I found the panel showing 5vdc. Units panel has gone bad and will need to be replaced. Also ordering the door latch as the latch would keep clicking on and off. Ordering W10911042 Panel (White) and WPW10443885 latch dor. Office to RS as panel is psp.; ordrng 1 W10911042 (Panel (White)) and 1 WPW10443885 (Latch Dor)

"WTW4816FW3 Arrived on site for unit, not powering on. Upon arrival, confirmed 120V entering the board. Proceeded to replace W11603810 control. Tested unit and now unit is functioning as designed. Ran diagnostics and passed with no issues. No water leaks detected at this time."

"Arrived onsite for complaint of refrigerator tripping randomly at least once per week. Unit not occupied. Symtpom frequency established by maintenance. Inspected unit installation and power supply, finding correct voltage and polarity at the outlet. Called techline and spoke with Derek. Established that unit does not trip during load testing in diagnostics and unit is supplied by arc fault square D breaker. Advising maintenance that the issue falls under the nuissance tripping bulletin W11525530 and that the breaker manufacturer will need to be contacted at 1-888-778-2733 for a solution to the nuissance tripping. Sr#7740716297"

"Arrived on sitefor no cool. Powered unit on compressor pressor attempts to power on then shuts off,diagnosed a defective compressor. Pierced system no refrigerant in system,found cap tube short,brazed in filter drier to pressurize system attempted to install cap tube to locking cap tube broke during installation, called tech support sent picture per tech support information being sent to product review team whirlpool will contact customer.w11504434,wpw10143759,w11506635 SR#7740716599"

"Arrived on site to test unit for unstable installed, tested unit found left screw not installed all the water do to age nic in the threads, used a grinder to remove it and was able to tighten it properly, unit is safe to use and is running as designed job complete no parts installed"

"Arrived on site to test unit for console not working properly, tested unit found multiple buttons not responding to touch, split the door and found console has excessive amount of corrosion for vent gasket not sealing properly causing the console to short, adjusted gasket to ensure a good seal and replaced console and tested, unit is now running as designed no leaks detected job complete installed W11622490"

"Arrived onsite for complaint of refrigerator tripping randomly at least once per week. Unit not occupied. Symtpom frequency established by maintenance. Inspected unit installation and power supply, finding correct voltage and polarity at the outlet. Called techline and spoke with Derek. Established that unit does not trip during load testing in diagnostics and unit is supplied by arc fault square D breaker. Advising maintenance that the issue falls under the nuissance tripping bulletin W11525530 and that the breaker manufacturer will need to be contacted at 1-888-778-2733 for a solution to the nuissance tripping. Sr#7740716388"

"Arrived onsite for complaint of refrigerator tripping randomly at least once per week. Unit not occupied. Symtpom frequency established by maintenance. Inspected unit installation and power supply, finding correct voltage and polarity at the outlet. Called techline and spoke with Derek. Established that unit does not trip during load testing in diagnostics and unit is supplied by arc fault square D breaker. Advising maintenance that the issue falls under the nuissance tripping bulletin W11525530 and that the breaker manufacturer will need to be contacted at 1-888-778-2733 for a solution to the nuissance tripping. Sr#7740716394"

"Arrived on site for ice e dispenser not working and dim freezer light. Found broken wire to auger motor at lower door hinge,repaired and soldered connection tested ice dispenser working,replaced defective led module in freezer section led working as designed. W11226500"

"Arrived on site to test unit for noise, noise that the customer was describing sounds like it was coming from turn motor but could not test out because start button on the door is not working will need to replace door before testing for noise, ordering parts office to reschedule ; ordrng 1 W11593571 (Door) and 1 W11590176 (Turn motor)"

"Arrived onsite for unit not washing. I confirmed when filled the unit would not spray. I found a motor wash error present. I replaced the pump and motor and tested the unit, unit is now washing and I observed the bottom of the unit and found no leaks present. Call complete. Installed W11613480 PUMP AND MOTOR."

"Arrived onsite and replaced the cooktop due to cosmetic damage upon install. Used cooktop and foam tape. W11223314, WP8286642"

"WTW4850HW3 Arrived on site for a unit, leaking water. Upon arrival, found to damp floor near back of the unit. Inspected error codes and found F8E3 overflow condition. Continue to inspect pressure hose and found no kinks or restrictions. Inlet water valves we're good also. Suspecting a failure on the pressure sensor meter on the board. Ordering W11607637 control. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11607637 (Control)"

Arrived onsite for no ice production and found frozen fill spout preventing fill during the harvest. Inspected ice box and found the fill spout heater insufficiently contacting the housing. Reapplied the heater and insulated with foil tape. Unit is now operating as designed. No parts.

"Arrived on site to inpsect washer not starting a cycle and not filling with water. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran an automatic test and the test finished without any issue, however when i attempted to start a cycle in consumer mode, the machine would pulse the agitator twice and then indicate 'done' I cheched the condition of the lid switch and it is operating fine and measuring within spec. I verified that the harness is in good condition and that the pump is working as designed. I verified that the actuator and capacitor were good. I replaced the control due to an internal problem on the board. I calibrated and retested the unit, and it is now operating as designed. No water leaks observed during service. W11513246"

Arrived on site for unit making loud noises. Upon inspection found loose screw causing body to rattle creating noises. Tightend screw and tested unit is no longer making noises. Unit is functioning properly and as designed to. No parts used job completed

Arrived on site for unit tripping breaker. Replaced control and ran burn off at 500 hundred degrees for 1 hr to cure. Customer will monitor if issues continue recommended maintenance replace the breake job complete.

"Arrived on site. Diagnosed defective brakcets,removed defective brackets installed new brackets reassembled unit tested door operation unit working as designed. W11668671"

Arrived on site to test unit for gas smell. Test unit and found bake burner not igniting all the way. Will order new bake burner and will replace bake burner and regulator on return visit. Rescheduled for 1/17; ordrng 1 W11220387 (Bake burner)

Arrived on site to test unit for oven light now working. Test unit and found socket getting power so bad light bulb. Replaced bulb test unit and unit test good job complete. W10888179

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete. W11707984

Arrived on site to test unit for glass broken. Test unit and found thermal break on right front burner. Will need new glass cooktop office to reschedule ; ordrng 1 3191911 (Cooktop glass)

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit warm and the compressor cool. I checked pressures and found the high side a little low. I evacuated the system, and removed the condenser line from the compressor and removed the drier from the Yoder loop. I installed access valves on the two lines and pressurized the system with nitrogen up 250psi and monitored my gauges. I found no leaks in the system or there's a very slow leak. I removed and replaced thenevaporator and UV dye drier and reconnected thencondenser line to the compressor. Vacuumed the system down to -30/0psi. I installed 53g of R600 refrigerant and monitored the unit. It is beginning to cool and i recommended the customer monitored the unit over the weekend and call the office if the unit fails again. No water leaks observed during service, job completed. WPW10143759, W11550396"

Arrived on site to test unit for u it mami g loud noise when washing. Test unit and found bad sump and motor. Relaxed sump and motor test unit and unit test good job complete no leaks present at this time. W11416362

Arrived onsite for unit turning in by itself and display not showing properly. Customer stated when pressing the cycle it wouldn't even show lights. I got access to the inside of the door. I found the panel not to be bowed up and no water trails inside the door. Units control is bad and needs replacement. I replaced the control and all cycles are lighting up and unit is not turning on by itself. Unit now operates as designed. No water leaks present. Call complete. Installed W11637583 Control.

"Arrived on site to inspect wall oven microwave combo unit with error code. Upon further inspection, I placed the unit in diagnostics showing error code F1E5-inverter failure. Cleared the code and tested the microwave and found the internal light does not work. Using my microwave tester, I found the microwave is not heating. I pulled the unit out and gained access to the inverter board and magnetron and found the magnetron did not short and damage the wave guide. Customer advised that even when they 'slam' the microwave door, the microwave will not start and they get the open close door error. Following the tech sheet for the F1E5 error, I removed and replaced the inverter board and magnetron and tested. Unit is heating as designed. Due to the door closing issue, I removed and replaced the interlock harness and adjusted the right side interlock and retested the microwave and it continued to operate as designed. I am ordering the microwave light bulb and scheduled return service for 01/15/25. W11346197, 11325604, W11449277; ordrng 1 W10886919 (MW bulb)"

Arrived ons to test unit for turntable not turning. Checked shaft and motor and found broken shaft. Will order new shaft rescheduled for 1/16 per customer request. ; ordrng 1 W11245707 (Shaft support)

Arrived on site to replace freezer door. Previous door had rust took pictures. Replaced freezer door and handle unit is functioning properly and as designed to job complete. Parts usedLw1063868W11178521

Arrived onsite and replaced the latch and tested. Unit locks and operates a cycle properly. Advised customer on repair. Unit is now operating as designed. Office to charge balance to CC on file

Arrived onsite for oven not heating. When testing the unit I found it to be heating as designed. I found a F6E4 error present and via techsheet followed general procedure. I found all connections to be good. I unplugged the ui from the control and reseated to ensure they have good connection. I then followed general procedure and set the model number again on the panel in diagnostics. Unit is heating when called to bake and could not replicate issue. I tested the oven three times and all times the oven started heating as designed. No issues with unit at time of service. Call complete. No parts installed.

"Arrived on site to inspect washer drain pump constantly staying on. Upon further inspection, the customer had the unit unplugged and when they plugged it in and the control reset, the drain pump came on. I pressed the start button and held it to reset the controls and when I began to place the unit it in diagnostics the drain pump came back on again. I was able to check error codes and found F3E1-pressure system fault and F8E1-low/no fill. Cleared the codes and continued with testing and the unit operated as designed. I attempted to test in a normal wash cycle and the drain pump kicked on again. I tilted the unit back and inspected underneath to find all components in good condition. I raised the top panel and removed the tub ring and using my flashlight I inspected the basket and found all holes punched. When I pushed down on the tub assembly and the tub came back up, there was too much movement in the assembly. I am ordering the main control and suspension rods and office to schedule return service due to the availability of parts. Unit left unplugged for safety purposes and no water leaks observed during service. ; ordrng 1 W11607637 (Main control) and 1 W11217817 (Suspension rods)"

"Our arrival verified complaint of unit, not spinning out or finishing cycle. On inspection found the arrow code f seven e one.This is the tachometer error. Visual inspection of unit it shows melted cam. Unit will need gearcase, cam, belt, and actuator replaced on return. Ordering cam W10721967 and belt W11239857 reschedule for 1/17; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740716359 and spoke to safety 7740554478, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108 , broil element w10856603, and main w11696067. Parts are labeled and set to be returned per wpl safety request?m"

On arrival verified complaint of RH crisper drawer unable to close correctly. On inspection found RH crisper plate has failed and preventing the drawer from closing. Replaced plate and u it is now working correctly. job complete installed w11759114

On arrival verified complaint of over cooling in rc section. First inspection shows all fans are running. Temps are 33 in rc section. Ran diag and checked damper function is good. Checked thermistor at rc section and found it is correct at 8.8k ohms. Also found ui is intermittent in response to touches and going dim. Replaced ui and main. They were in control kit w10864261. Further inspection found rc gasket right is torn. Ordering gasket W10407212; ordrng 1 W10407212 (Gasket)

On arrival verified complaint of unit not cooling. Visual inspection shows burned start device and audible short cycling compressor. Start device sent was defective and missing pieces. Used WP2319792 from SS stock. Compressor then started up and began running. Advised customer to monitor temps. Unit is in a garage so advised customer the lower temps of weather right now can affect cooling. Job complete installed WP2319792. Ordering replenishment ; ordrng 1 WP2319792 (SS replenishment)

Arrived on site for wall ovenwith no power. On arrival found 40 amp gfci breaker tripped. Restored power and found no errors in diagnostic. Replaced control w11649350 and heated oven to 550 to remove any moister from elements. Retested unit and found oven heating on bake as designed. Reported findings to techline sr#7740712088. Call complete

"Arrived on site to inspect dishwasher leaking. Upon further inspection, inspection i ran the unit and found that it is leaking from under the door. The spray arm is most lifelike the cause of this water overflowing a causing the small leak. I also found that the tube is slightly warped on the left side with is creating a small gap between the door and gasket. I am ordering the spray arm WP99001788, cap WP99001428 guard WP99001796 tower WP99001787 and returning with gasket. Office to schedule return service. ; ordrng 1 WP99001796 (Guard) and 1 WP99001428 (Cap) and 1 WP99001787 (Tower) and 1 WP99001788 (Spray arm)"

"Arrived on site to inspect washer making noise and leaking water. Upon further inspection, inspection placed the unit into diagnostics and observed no error codes.i ran component activation and observed a leak at the water inlet seals. I gained access to the underside of the unit and found that the motor shield was only mounted with one screw allowing it to bang against the bottom of the machine and floor during spin. I mounted the shield properly. I checked the condition of the suspension and suspension tests good. All other components test good. I am ordering the inlet valve and scheduling for 1/15. ; ordrng 1 W11220230 (Valve)"

"Arrived on site to inspect refrigerator ice maker bin clumping up into one solid form, abnormal sounds, torn gasket, and loose handle. Upon further inspection I found that the unit was not level and the rear fin was not making contact with the back wall which in conjunction with the torn gasket, most likely cause temperature spikes which in turn caused the ice to thaw and freeze back into a solid form. I verified that the ice maker chute door is fine and sealing good. I raised the front feet, replaced the gaskets and tightened the studs, and set screws. The sounds that the customer is experiencing are normal soumds that the refrigerator will make and is nothing to be concerned about. The unit is now operating as designed. No water leaks observed during service. W10917313"

Arrived on site to replace previously diagnosed parts. Found sprocket on brackets broken. Replaced RH unit roller assembly(WPW10515762). Needing LH and RH FC brackets. Scheduled for 1/15. ; ordrng 1 W11668672 (LH bracket) and 1 W11668672 (RH bracket)

Arrived on site with parts ordered by previous tech. Removed evaporator cover. Replaced evaporator motor. Evaporator gaskets are in place. Confirmed wires were behind cover. Repaied per Service Pointer W11685264 . Test 141=11678319. Board not needed. All fans working with no noise. Reset and verified operation. Small noise in mullion. If problem continues sealed system expert needed. Call complete.

"Arrived on site for makes noises and gets stuck on spin cycle. Upon arrival, ran diagnostics and get error codes F7-E1 basket speed fault. Ran a spin and agitation test and can hear motor energize but no movement to basket. Raised unit and found cam pulley with no retaining nut and cut into shield . Also found belt off and out of form. Also found pulley on motor is worn. Put all pieces back together to be able to further diagnose unit. Used spare nut I have on hand to secure cam pulley All other functions operate correctly. Need to replace motor, belt, cam and shield Ordering motor, and cover. Office to reschedule.; ordrng 1 WPW10427633 (Shield) and 1 W11283592 (Motor)"

On arrival verified complaint plaint of not draining. Found error code f9e1. Visual inspection shows broken wire harness to drain pump. Repaired wire harness and took photo. Unit is now working correctly job complete no parts installed

Arrived on site for washer feeding issues with water. Diagnsotics shows f8e1. Tested valves are they are all working. Blew through pressure hose and tested pressure switch. Ujsble to duplicate any problem. All working as designed. Advixed customer to make the soil level higher to allow more water to come in. Call complete. No parts.

Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the ui and control panel. I placed the unit into service mode and ran a test cycle. The dishwasher is now operating as designed. No water leaks were observed during service. W11460908 W11460962

Arrived onsite to test unit for unit leaking. Test unit and found unit leaking from diverter motor and inlet water on the side of the unit. Will need to order new inlet and will return with sump assembly. Office to reschedule ; ordrng 1 W11676544 (Inlet water) and 1 WP8531323 (Gasket)

"Arrived on site to inspect dishwasher with drying issues and noisy operation. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test mode and all components tested good. I tested the incoming water temperature, and it was 85 degrees. The dishwasher needs an incoming water temperature of 120 degrees. I advised the customer of proper detergent and rinse aid usage since the customer was not using the rinse aid. I also advised on liquid detergent since it will dissolve more easily with their water system. I noticed the loud noise being caused by the diverter disk. I am ordering the diverted disk and cover. Office e to schedule return service. W11679656 W11580016; ordrng 1 W11679656 (Diverter cover) and 1 W11580016 (Disk)"

Arrived onsite for oven not heating. Upon arrival customer stated it would sometimes light and then when cycling it doesn't re light. I found the ignitor to be bent out too far and to be sparking to the corner of the cover. I replaced the cover and tested the unit. Unit will now re light and lights on first spark. No gas leaks present at time of service. Call complete. Installed WPW10324262 IGNTR-OVEN.

"Arrived on site to test unit for tripping breaker. Replaced bake(w11182108), broil(w10856603) and control(w11707168). Removed ground from terminal block and heated to 500. Removed power to unit and reattached ground and heated again to 500. Advised customer to allow to run at 500 for 2hrs. Unit is now working as designed. Job complete. Sr#7740655008"

"Arrived on site for makes noise during spin. Upon arrival, ran diagnostics and there are no saved error codes. Ran manual components test and confirmed loud noise noise when spinning. Raised unit to inspect lower components. Found traces of gearcase oil on components. During disassembly Spanner nut was seized. Used penetrating oil to loosen. Removed gearcase. During replacement, found wrong gearcase was received. Need to reorder gearcase. Also ordering Spanner nut. Office to reschedule ; ordrng 1 W11551646 (Spanner nut) and 1 W11449841 (Gearcase)"

Arrived on site for leaking water. Upon arrival customer handed me bellow retaining spring..Reinstalled and secured bellow spring. When trying to power on unit am having issues with power button responding. Am now able to get in diagnostics. Gore error code F0-E2 over suds. Found dispenser and drawer with overflow of detergent. Explained to customer of detergent use. When trying to run a quick cycle start button was not responding. When unit begins to fill get an odd sound from dispenser. Ran unit with no laundry or detergent and getting suds. Allowed unit to run and cannot duplicate leak. The oversuds issue is the cause of leak. Will need to replace console assembly due to intermittent issues not responding. Also ordering valves and dispenser drawer. Also needing 2 men due to being stacked in tight cabinet. Office to reschedule ; ordrng 1 2men (2 men) and 1 W11327395 (Console) and 1 W11524105 (Dispenser drawer) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

Arrived on site to test unit for cooktop and oven both not heating. Found both L1 and L2 wires at terminal block burnt due to terminal nuts not being tightened. Removed burnt wiring and installed new ring terminals. Secured connections and unit is now working as designed. No parts replaced at this time. Job complete.

"Arrived on site for customer complaint of unit not making ice. I found failed ice maker, I replaced ice maker, unit tested good."

"Arrived on site to test unit for popcorn results. Upon arrival customer stated they wanted to pop 3 bags of popcorn, they popped the first two, at the end of the second one they heard a distinct pop sound. They popped the third but only half of the kernels popped. Seems like its not heating enough now, have to add extra time for food. Pop sound was only heard once. Tested unit with magic light, unit is heating and no distinct noises during testing. Verified by warming up 2 cups of water back to back, both starting temps were at 72?. Heated up one cup for 1 minute, temp was at 130?. Heated up second cup for 1 minute, temp was at 138?. Contacted techline to document SR#7740715062, per techline no further repair recommended. Unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed, valve, cam, shift actuator and belt, replaced parts and tested unit for now running as designed no leaks detected job complete installed WPW10006384,W10721976,W11481722, W11614513"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees and RC=36 degrees on settings of 0/37. Customer advised that the unit it will intermittently stop cooling for long periods of time. I advised management (GC) of my findings andnwas advised that they had spoken to the customer when they called in to schedule service. Was advised to replace the UI and hv control and customer to monitor. I removed and replaced the mentioned controls and set the defrost time in test 7 to #2-8 hour run time before defrost. I found the the unit continues to cool properly at this time. No water leaks observed during service, job completed. W11566894, W11595219"