We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78727
Scott
Job Details: 05/10/2021
Arrived on site for freezer not cooling . Found ice had build up on evap due to door not sealing properly due to rails failing . Ordering rails . Call to set return ; ordrng 2 WPW10120018s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Lou
Job Details: 05/10/2021
"Arrived on site to inspect microwave/oven wall unit MW not working and having a burnt smell. Upon further inspection, placed a cup of water inside the microwave and tested for 30 secs. Immediately, I could hear something electrical and a burnt smell odor. Cycled power to the unit and pulled it from the cabinets and got access to the controls. Cycled power and tested again and found the inverter board was shorting out. Cycled power and removed the magnetron cover and found where the inverter board had shorted. Removed and replaced the inverter board and retested. Unit is operating as designed. Job completed"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit was working normally but had multiple ACU miscommunication errors, will need to order and replace ACU and UI together. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10830753 (panel-cntl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit was not wired correctly. Rewired and tested. Complete"
We serviced a
JENN-AIR RANGE
Model JJW3830DS00
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the stuck key error, customer had been reseting with no changeComplete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78746
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected dryer and found airflow is partially restricted. Recommended to homeowner that vent to the exterior of the home be inspected/cleaned to improve experience. Took one picture of vent tester. Dryer will still give a reminder to check the lint screen, this is only a reminder not an error. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Wesley
Job Details: 05/10/2021
Arrived onsite and found loose connection to the heater underneath the unit. Corrected connection. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for wall oven with tech console issues. I confirmed that the unit is stuck in control lock mode. I replaced the UI console and main control. The customer was able to get the unit connected to WiFi while I was onsite but I left the whirlpool wifi connects teams number. The unit began to preheat as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Copperas Cove, TX 76522
Al
Job Details: 05/10/2021
Arrived on site and inspected freezer lighting.Confirmed the complaint and found the freezer module was defective and not working.Order W11449273 module.Office to schedule return services due to part availability bulb is PSP item.Needs more work ; ordrng 1 W11449273 (Freezer Module bulb)
We serviced a
ROPER RANGE
Model FEP320KW0
Near Killeen, TX 76541
Al
Job Details: 05/10/2021
"Arrived on site and inspected roper range with burner and oven temperature issues.Confirmed both and corrected the burner by straightening the prongs on the element and found burner now works properly.On the ice issues, the unit heats
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Moody, TX 76557
Jonathan
Job Details: 05/10/2021
"Arrived on site for refrigerator that?s making a popping sound. Inspected unit and work area. The customer advised that the unit is not making a grinding or squealing sound but that one is icemaker drops ice, it pops like the heater inside the icemaker isn?t working. Jump to the icemaker and could not replicate the customers concern. The customer was complaining about the unit all around due to several issues he had with the unit since it?s been installed including the unit being on level. ;
We serviced a
MAYTAG DRYER
Model MED5630HW
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
"Arrived on site for dryer not working. Upon arrival found unit would not turn on. Checked for proper voltage at outlet. Found only 80 volts being received. Inspected hardware inside dryer. Found no visible issues with hardware. Recommended to customer to get an electrician out and after if she had any other issues, to contact us. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Holland, TX 76534
Tyler
Job Details: 05/10/2021
"Arrived on site for a washer not turning on. Upon arrival I found in diagnostics a F5E2 (lid lock fault). Upon further testing, found proper dc voltage going to latch, but not registering unit being locked. Replaced lid lock and factory reset the unit. Found unit fills, agitates, drains without any issues. No leaks before, during, or after repair. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Gatesville, TX 76528
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area.
We serviced a
FRIGIDAIRE OVEN
Model FEF366EMC
Near Killeen, TX 76543
Al
Job Details: 05/10/2021
"Arrived on site to inspect the oven with no power.Confirmed the complaint and checked voltage from the wall and got 122/121/243.Also checked voltage at the control and found the unit control was the issue, and was dead.Ordering the main control and overlay Also found the front right burner is defective and had no continuity.Needs more work ; ordrng 1 316419141 (Overlay) and 1 316418200 (Control (ES300))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Waco, TX 76705
Jonathan
Job Details: 05/10/2021
Arrived on site for a refrigerator that will make ice. Inspected unit and work area. Took temperature in the freezer and found the freezer sitting at 3?F. Went to jump icemaker and found the icemaker off. Turned on the icemaker and the icemaker began to harvest. The unit cycled and refilled. Removed water from the icemaker and jumped the unit again. The unit did a full harvest again and refilled. Advise customer of issue and how to avoid future issues with the icemaker. Unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
Arrived on site for ice machine not making enough ice. Upon arrival ran diagnostics and found unit cycled through each setting fine. Upon arrival Id also found ice sheet on heater grid but grid wasnt melting ice properly. Called whirlpool techline after finding ohm resistance to grid was 5.5ohms and voltage was 11 ac volts to grid. Techline says both of these reading are within specs but that we should return with new heater grid. Heater grid has not been melting ice and is instead causing ice to melt natural land not fill inner cavity quick enough. Techline Sr# 7730713173. Office will need to reschedule due to availability apart currently being out of stock; ordrng 1 W10919199 (Cutter grid)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76504
Tyler
Job Details: 05/10/2021
"Arrived on site for washer not spinning clothes out well enough. Upon arrival entered diagnostics. Found F7E6 (motor fault). Upon further inspection, found that the actuator shaft had popped out of place. Installed new actuator based off old design. Ran multiple diagnostic tests. Found unit functioning as designed. Unit now spins clothes out thoroughly. No leaks before, during, or after repair. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 253.9280213
Near Killeen, TX 76549
Al
Job Details: 05/10/2021
Arrived on site and on a 2/2 to inspect an upright freezer icing over onto the freezer floor.Confirmed the complaint and found the drain tube also clogged causing the issues.Used my steamer to melt and clear the ice buildup.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Waco, TX 76710
Jonathan
Job Details: 05/10/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found unit turning on but then with immediately turn off the compressor. Found proper voltage going to the compressor. Replaced starting device and tested unit. Unit began running and cooling as designed without turning off the compressor. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76549
Al
Job Details: 05/10/2021
"Arrived on site and inspected top rack of dishwasher failure.Confirmed, removed and replaced the adjuster.Reassembled and unit tested as designed.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Kingsland, TX 78639
Cliff
Job Details: 05/10/2021
"Arrived on site to diagnose a washer that will not agitate. Found actuator slipped of cam, and replaced it per service pointer. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model LGN2000PG0
Near Round Mountain, TX 78663
Cliff
Job Details: 05/10/2021
Arrived on site to diagnose a dryer that has a bad seal. Found rear felt torn and replaced it. All is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/10/2021
Arrived on site to diagnose a dishwasher that had a burning smell. Found something had gotten on heater during dry cycle and has burnt off. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78681
David S
Job Details: 05/10/2021
Arrived on site for fridge making a noise. I inspected the unit and work area. I spoke to the customer and found out the noise starts and stops when the door is opened and closed. I tested the evaporator fan and found out that is the noise. I spoke to the customer about the fan noise. And how it is normal. Its not being blocked by ice or hitting anything. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Hamilton, TX 76531
Jonathan
Job Details: 05/10/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 05/10/2021
Arrived on site to test unit for UI resetting at midnight and customer has to input date and time. Replaced UI and advised customer to connect unit to WiFi. Also advised customer on service pointer W11525554. Unit heated to 350 no issues. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Cedar Park, TX 78613
David
Job Details: 05/10/2021
"Arrived on site to diagnose vent hood that has issues removing filters. Found the latches were stiff on the right side. Found the tabs holding the Latches for the filters were bent, causing difficulty sliding. Bent the tabs straight up and down to allow sliding better. Advised customer on how to remove filters properly. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not powering on, found failed UI console, ordering UI console. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
LG MICROWAVE
Model LMHM2237ST
Near Georgetown, TX 78633
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previous diagnosed part. Removed failed control and installed new. Assembled unit and tested operation, all tested good. Set clock and tested heating operation again. All tested good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for display turning on and off. Test unit and found bad console. Replaced console. Test unit and unit pre heated to 350 job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/10/2021
Arrived on site for SAFETY Range gas smell. Range has multiple leaks. Could not determine which valve gas was escaping from. Ordering manifold to return and complete the repair. Returning with all parts JIC. ; ordrng 1 W10512763 (Manifold)
We serviced a
WHIRLPOOL DRYER
Model MEDE900VW0
Near Austin, TX 78723
Robert
Job Details: 05/10/2021
Arrived on job for complaints of error code f01. Confirmed code and found control not responding.After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 05/10/2021
Arrived onsite and found refrigerator had power but does not run and display is dead. Returning with parts. ; ordrng 1 W11214887 (Ui) and 1 W11449482 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit and diagnostics. Found the unit making the knocking and screeching sound it?s been making since day one immediately as it went to high-speed. .; ordrng 1 W11454734 (GEARCASE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer full of frost and the return vents iced over. I also found the drain pan full of ice. I tested the thermistor and found them within range. I cleared out the ice and the drain pan. I poured water down the drain pan and found it draining properly. I replaced the main control for the unit. I reassembled the unit and found it working and cooling as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78724
Robert
Job Details: 05/10/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Customer said the issue was not that there was a noise but lack of noise. After watching video found that the fan was not running only the turntable. Replaced control
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
"Arrived onsite for washer making noise. Upon arrival put unit in diagnostics was able to record error codes for lid switch/ lock and basket fault. Lid switch will need replacement. Upon inspection found found evidence of failing gearcase. Oil present underneath unit components. Cam had come loose and shredded belt but also warping pulley and motor pulley. Will need to order motor , cam and belt and return with gearcase and latch. Schedule for two hrs. Office to reschedule. Returning with all prescreened parts. ; ordrng 1 2HRS (2HRS) and 1 W10832724 (drive motor) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer played a video of the noise to me and it sounded like clicking. I gained access to the cam and found a broken flashlight stuck between the cover and the cam. I removed the cover and flashlight. I removed the cam and ispected the teeth and gear case. I found both in good condition and no oil leaking from the gear case. I reassembled the unit and put it through a diagnostics cycle. It operated as designed. I filled the tub half way with water and ran a heavy agitation. I found it working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Bastrop, TX 78602
Jacob
Job Details: 05/10/2021
Arrived onsite to replace parts ordered by previous tech. Replaced dispensers. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78717
David
Job Details: 05/10/2021
Arrived on site to diagnose dryer that was not running in auto setting. Found faulty timer was not engaging. Replaced timer and retested. Unit is now working as designed and properly heating. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for fridge freezing food. I inspected the unit and work area. I gained access to the freezer evaporator and found a full frost pattern. I tested the freezer thermistor and found it out of range. I replaced the thermistor. I inspected the fresh food section and found the top shelf full of water bottles and high liquid content products. All the cooling on this unit is down in the freezer and comes out and circulates from top of the fresh food section to the bottom. The top shelf will be the coldest part of the fridge. Any products its high liquid content will freeze on that shelf. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Hutto, TX 78634
Wesley
Job Details: 05/10/2021
Arrived onsite and found ice bin drain clogged and draining slowly causing ice that dropped to melt in the standing water. Used compressed air to clear drain line. No external drain pump. Good batch of ice produced while onsite. Water is now draining.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for refrigerator not dispensing water or ice. After inspected the unit I found the door switches would depress and turn off the lights but no function at the dispenser. I tested P3-7 to P1-2 at the main control and found no voltage going to the valve when the dispenser paddle is pressed. I checked continuity at the paddles and found them in range. I tested the left side RC switch again and the switch popped out at me. The dispenser is now working every time. I replaced the switch and the unit is working as designed. I noticed a small dent on the left side door where the switch touches the door. I added a provided plastic square to the dent to try and prevent further issues with the door switch. No leaks detected during time of service. Customer had some concerns with the mullion not sliding in correctly or being off center. I uninstalled the mullion and found 1 of the wires on the mullion side had backed out of the connector so I replaced the mullion as well. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previous diagnosed part. Powered off at circuit breaker. Gained access to UI, removed failed UI and installed new. Reinstalled unit and powered unit on. Performed setup operation and tested unit. All tested good. Spoke with customer on attempting to keep steam from control panel."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Austin, TX 78753
Wesley
Job Details: 05/10/2021
Arrived onsite and found microwave cook plate dislodging while in use. Tested thoroughly and found all operating as designed with no defective parts or operation. Was able to replicate problems by loading weight on one side of plate or by taking the support ring partially off track. Advised customer on best use and care. All checks good.
We serviced a
KITCHENAID RANGE
Model KGRS505XSS00
Near Georgetown, TX 78628
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previous diagnosed part. Gained access to igniter and tested operation. Found no amps to igniter. Gained access to igniter connection and measured resistance and found opened. Removed failed igniter and installed new. Tested operation and found igniter glowing and flame ignited. Assembled unit and tested operation to preheat. Tested all other operations. Found center burner and right rear burner not igniting. Found center burner clogged with grease and screws rusted up, would need to replace orifice holder and burner. Back right has failed spark igniter and harness.
We serviced a
KITCHENAID MICROWAVE
Model KCMS1555RSS2
Near Lakeway, TX 78738
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of door not opening and not starting, found broken control panel. Needs part 8205816; ordrng 1 8205816 (Control panel) and 1 Cnote (Office to follow up)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS2
Near San Marcos, TX 78666
Andrew
Job Details: 05/10/2021
"Arrived on site to test unit for not responding. Found brown wire on control relay not connected. Connected wire, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Austin, TX 78725
Jacob
Job Details: 05/10/2021
"Arrived onsite for unit not making ice. Customer said the unit just recently started making ice. Looked at the ice bucket inside the unit and saw a good amount of ice made. Heard unit fill the ice maker, felt for water in ice maker, felt water. Customer said if unit is working then we can just leave it alone. No leaks at this time. Job complete"
We serviced a
KENMORE FREEZER
Model 253.264721
Near Austin, TX 78737
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not maintaining temperature, found customer replaced main control and UI control, ordering thermistor. ; ordrng 1 297018400 (Thermistor)"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ1
Near Austin, TX 78749
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for door not closing correctly. Test unit and found upper switch holder stuck in the door closed position when door opened. Secured upper switch holder test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78727
Scott
Job Details: 05/10/2021
"Arrived on site for no cool fridge . Found fresh food evap covered in ice . Following service pointer W11329116C, found thermistor too high on line . Steamed out all frost and ice off fresh evap. Replaced and proper placement of thermistor, replaced control and fresh evap cover . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MHWE450WW01
Near Round Rock, TX 78681
Wesley
Job Details: 05/10/2021
arrived onsite for unit filling while in standby and off. Intermittent. Ordering the inlet valves to repair. Office to reschedule. ; ordrng 1 WPW10289387 (Valve) and 1 WP8183181 (Nozzle)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78754
Robert
Job Details: 05/10/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation and run calibration. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78731
Luis
Job Details: 05/10/2021
"Arrived on site for freezing in fresh food compartment. Found multiple items frozen in fresh food compartment removed icemaker assembly checked damper operation good,door sealing correctly checked gaskets good,called tech support ordering a ui control,thermistor found defective door bin also ordering bin. ; ordrng 1 W10316760 (Thermistor) and 1 WPW10355264 (Bin) and 1 W11265135 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
"Arrived onsite for refrigerator not cooling in both sections. Upon inspection found fans and compressor running. Compressor did sound a little louder than normal. Found compressor to be hot and discharge line extremely hot. Unit is having a sealed system issue. Ordering evaporators, compressor, valve, non up dryer, oil less gauges and lokring. Unit will need sealed system technician scheduled for two hours. Office to reschedule. ; ordrng 1 LOKRING (LOKRING ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR )"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Scott
Job Details: 05/10/2021
Arrived on site for clicking noise . After talking to customer found washer is not agitating . Found actuator failed . Replaced part . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
"Arrived onsite for washer not completing cycle and making noise. Upon arrival put unit in diagnostics and found stored error codes for F7E8 motor stator over temp and F3E2inlet water temperature fault. Ran auto test and found unit noisy during agitation. Inspected underneath unit and found warn components. Unit will need replaced Rotor, stator, washplate, gearcase and inlet valve. Returning with prescreened parts as well. Will need AUTHO. Office to reschedule.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10752283 (washplate) and 1 W10754158 (motor stator) and 1 W11173597 (housing)"
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2588WER00
Near Austin, TX 78739
Luis
Job Details: 05/10/2021
"Arrived on site for no ice. Ran diagnostics on optics failed diagnosed defective optics,replaced optics tested optics passed."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78724
Robert
Job Details: 05/10/2021
Arrived on job for complaints of front left burner not working. Found gas is flowing but no spark to that burner. Replaced module and test. Range working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for refrigerator leaking water. Upon inspection I found the filter housing leaking constantly. The customer stated that it started leaking when they put in a new filter. I could not see any visible damage to the filter head. I accessed and replaced the reservoir with filter head. I also replaced the inlet valve jic. I turned the water back on and installed the filter. The unit is no longer leaking but there was water sitting in the bottom of the RC and ice starting to form. I also found the FC door was frozen shut due to water dripping down from the RC. I found some small gaps in the liner under the RC pantry door so I called techline to report. Spoke to rich SR#7730720171 he advised I fill the gaps with some adhesive but do not attempt to pull the door open while its frozen because it can tear the liner. I advised the customer of this and explained the manual defrosting process for this refrigerator the unit is otherwise working as designed at this time and no leaks detected after servicing the filter housing. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXTS0
Near Austin, TX 78738
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, then found failed recirculating pump, I replaced recirculating pump assembly, unit tested good. ; ordrng 1 WP2313628 (Recirculating pump)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit consistently being off balance, I removed and replaced the gearcase, cam, & basket and calibrated the unit. Placed unit in diagnostics and tested in manual test mode and tested the high speed spin and unit is operating as designed. Tested unit in diagnostics and it continues to operate as designed. No water leaks observed during service, job completed"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78730
Luis
Job Details: 05/10/2021
"Arrived on site for no ice. Ran diagnostics found water leaking from reservoir drain cap during fill,tightened cap to reservoir unit passed all other diagnostics test,water filled reservoir,pumps powering on,evaporator built up frost.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchaca, TX 78652
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected dryer and found it is not heating. Inspected incoming power and found one leg of power is missing at terminal block. Also checked airflow and found it is restricted. Found leveling feet are missing, these are not covered for replacement under warranty. Recommended that homeowner contact whirlpool for replacement. Customer inspected vent exit on exterior of home and found it is blocked with lint and cleaned it during the service call. An electrician will be needed to correct the issue, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78701
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected washer and found bellow is damaged, after replacing it washer is now operating properly, job complete"
We serviced a
MAYTAG MICROWAVE
Model MMV5208WS1
Near Austin, TX 78754
Robert
Job Details: 05/10/2021
We serviced a
KENMORE WASHER
Model 110.477897
Near Austin, TX 78727
Scott
Job Details: 05/10/2021
Arrived on site for low flow error code . Ran diagnostics and little water entering washer . Recommended replacing valve and flow meter . Ordering valve and meter No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10156253 (VALVE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for housing not ejecting the filter. I inspected the unit and work area. I found the housing missing back piece holding the latch in place. I found the missing piece under the fridge and reclined it in. I found the housing workings as designed. I tested it multiple times.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78744
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected the washer and found saved error code for main control fault. Found washer shares an outlet with a gas dryer and recommended that this not happen. Ran all functions in manual diagnostics and everything passed, replaced control and actuator and ran a calibration cycle and it completed properly, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manor, TX 78653
Jacob
Job Details: 05/10/2021
Arrived onsite for door gasket being ripped and power issues. Called N.E.W. Techline. Was able to get authorization for replacement of the HV control only. Replaced HV control. They are aware of the new door needed to be ordered because the door seal is glued and foamed in with the door and can not replace on its own. Needs authorization before returning. Ordered door. Office to reschedule. ; ordrng 1 W10815686 (dor-fip bl)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78726
Scott
Job Details: 05/10/2021
Arrived on site for washer not agitating . Ran diagnostics. Found actuator had failed . Replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/10/2021
Arrived on site for refrigerator with seal clips broken on FC and scratch on left RC door. Inspected unit and work area. Attached picture of FC door to work order. Found right FC door has broken horizontal seal broken. Found no ERA available on seal. Office to schedule appointment when ETA is available. All other operations are working. ; ordrng 1 W11306510 (Horizontal SEAL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78738
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit clumping ice, found ice debris in fill line which maybe causing spraying over into bin, I cleared ice and ran harvest and fill tests, unit tested good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wimberley, TX 78676
Andrew
Job Details: 05/10/2021
"Arrived on site to replace clutch, rotor and stator from previous diagnosis. Had to drill rotor bolt out. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE RANGE
Model CGS990SET2SS
Near Georgetown, TX 78633
Lou
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the hot surface lenses and the bottom bake ignitor. When I went to test the bottom oven, the ignitor illuminated and the burner ignited then the ignitor broke. I found the ignitor defective and will be ordering a new ignitor and office to schedule return service. ; ordrng 1 WB13K10043 (Ignitor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/10/2021
"Arrived on site to diagnose a washer that is making unusual noise. Found air vent hose disconnected from tub, causing knocking in spin. Remounted hose properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV02
Near Cottonwood Shores, TX 78657
Cliff
Job Details: 05/10/2021
"Arrived on site to diagnose a refrigerator that has ice cubes fall intermittently from dispenser. Found all parts and components fully functional. Advised homeowner that if cubes don't fall fully through ice door and get caught, they will melt and eventually fall out to allow door to fully close. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for console not responding. Test unit and found bad console. Tried pre heating oven and display went complete out. Ordering new console office to reschedule ; ordrng 1 W11297709 (Console stainless)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78665
Wesley
Job Details: 05/10/2021
Arrived onsite and found icemaker had been off at the switch. Tested in diagnostics and found unit operating as designed. Advised customer to call back if unit continued to not produce after being turned on. All else checks good including fill and icebox fan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78633
Lou
Job Details: 05/10/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=32 degrees & RC=56 degrees. Removed the evap cover and found the evaporator with a poor frost pattern (only bottom 2 coils with frost). Pulled unit out and tested amp draw to compressor and got .74amps. Unit will need a sealed system repair. No water leaks observed during service, job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DS02
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2021
"Arrived on site to inspect wall oven/microwave combo console not responding. Upon further inspection, I attempted to turn the microwave on and the console/UI failed to respond. I placed the unit in diagnostics and the display showed F2E1 and would not allow me to go any further. I removed and replaced the console and retested and unit is operating as designed. Job completed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Smithville, TX 78957
Jacob
Job Details: 05/10/2021
"Arrived onsite for unit oven not turning on. Tested unit. Unit would not heat in the oven, upon further inspection. Found that the terminal block and wiring harness had burned up. Took pic of burned wire. Ordered parts to return with. Office to reschedule. Customer would like late morning to the rest of the day if possible.; ordrng 1 W11432194 (MAIN HARNESS ) and 1 W11432569 (CONTROL ) and 1 WP3196548 (fuse-thrml) and 1 WPW10245259 (block-term)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78732
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not heating, found power supply issues, instructed customer to have cord and outlet replaced."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QD2A
Near Smithville, TX 78957
Jacob
Job Details: 05/10/2021
Arrived onsite to replace parts ordered by previous tech. Replaced both parts.Was able to determine that the UI key pad underneath needed to be replaced. Ordered part. Needs authorization before returning. Office to reschedule ; ordrng 1 5304517587 (SWITCH ASSEMBLY )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/10/2021
Arrived on site for refrigerator not dispensing water or making ice. Tested dispenser operation and found note valve activating. Gained access to home valve and found no shut off arm on valve (see SD-QUICKPIC). Disconnected water from refrigerator and found no water to unit. Connected water line and informed customer issue is with the home valve. Unit was cooling. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Round Rock, TX 78681
Wesley
Job Details: 05/10/2021
Arrived onsite and found belt torn and motor pulley sheered off. Replaced motor belt and blower. Unit is now operating as designed.
We serviced a
JENN-AIR OVEN
Model JJW2430IL
Near Rollingwood, TX 78746
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for loud noise. Turned oven on to 350 ran unit for 40 minutes no loud noise. Just normal fan noise. Couldnt duplicate the problem at this time.
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Leander, TX 78641
David
Job Details: 05/10/2021
"Arrived to diagnose dryer that is not heating. Checked heating element and voltages. Found fuses and thermostats good, found heating element open. Element looks like it had overheated and there was a large lint buildup, likely due to unit not venting properly. Strongly advised customer to have vents cleaned to prevent any more overheating issues. Replaced heating element and retested. Verified unit is now heating as designed. Collected $290.49 via CC."
We serviced a
KITCHENAID OVEN
Model KEBS277BSS00
Near Austin, TX 78731
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for unit not getting to temp. Test unit and found bad console. Will replace console and sensor and control. Office to reschedule. ; ordrng 1 W10570060 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice bucket not properly inserted into housing. Secured bucket and tested unit. Icemaker and dispenser are functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/10/2021
Arrived on site for Detergent Remains at End of Cycle - Dishwasher. Placed in diagnostics and F4E3 failed motor came on along with F7E0 not heating. Cleared error codes and removed sump and motor and installed new sump and motor. Ran through full diagnostics and heating element came on. Dishwasher running as designed. No leaks detected. Job completed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
"Arrived on site for refrigerator needing previou diagnosed in,et valve. Upon arrival I was able to disassemble and install new inlet valve. After reassembling unit I found ice maker filling to correct water levels, unit now functioning as designed call complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for washer not locking or washing. Upon inspection of the diagnostics mode I found a stored error code for long fill. I ran a auto test and found the unit not filling to its desired level. I followed troubleshooting steps in the tech sheet. I found the valve showing good resistance on both hot and cold size. The tech sheet advises replacing the main control and calibrating the unit. I replaced the control and calibrated. The unit ran through an auto diagnostics cycle with no issue and the error codes are no longer present. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78750
David
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed parts to resolve temperature related errors when running. Installed new inlet valve, control and retested. Found errors are gone, and unit is operating as designed and passed diagnostic cycle. No water leaks found. Call complete."
We serviced a
KITCHENAID RANGE
Model KCGD506GSS00
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, I tested all burners and found the flames too high in the low setting. Adjusted all burners and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Georgetown, TX 78626
Lou
Job Details: 05/10/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=28 degrees & RC=56 degrees. I removed the evap cover and found no frost pattern on the evaporator except the bottom 2 coils and on the capillary tube. Inspected the compressor and checked amp draw and found the compressor showing 79amps and was hot to the touch. I am ordering a sealed system repair. Ordering the compressor kit, evaporator, UV drier, access valve and office to schedule return service. No water source connected to the unit.; ordrng 1 W10507884 (Compressor kit) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Jarrell, TX 76537
Lou
Job Details: 05/10/2021
"Arrived on site to inspect washer not cleaning. Upon further inspection, the customer advised that unit will not agitate. I tilted the unit back and found the actuator not attached to the cam. I removed and replaced the actuator and calibrated. Placed unit in diagnostics and cleared error code F7E5. Continues with testing and the unit operated as designed. No water leaks observed during service, job completed."