Service History

Local Reviews

Rated 4.9 out of 5 stars based on 582 customer reviews

Map of Austin, TX

Efficient and kind service !

Map of Horseshoe Bay, TX

Really nice guys did good job

Map of Killeen, TX

Amazing service

Very professional and of great service. Can defiantly tell he knows what he is doing. Went over the cause and explained what he was going to do before he started the repairs. Deserves a promotion as he is by far better than previous techs that have provided service.

Map of Austin, TX

Prompt, reliable, friendly, helpful

Map of Round Rock, TX

Great service

Map of Horseshoe Bay, TX

Excellent sservice

Map of Georgetown, TX

Very half

Very good service with great with great price. Knew the problem and the fix after inspection. Service person was friendly. Patient will all of my questions.

Map of Round Rock, TX


Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.

Map of Burnet, TX

Unfortunately, washer was DOA

Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.

Map of Spicewood, TX

Great technician!

Technician was excellent but getting the appointment was difficult. Called on a Monday morning...they cancelled twice then finally the tech came on Friday.

Great service

Chase was thorough and explained everything he did to solve my problem.

Mike provided outstanding service!

Mike provided outstanding service and thorough explanations. A+


Technician is very knowledgeable and very good with customer service. Asset to your company


Excellent service

Mike was very prodessional and took the time to explain the steps required to fix the problem with my machine. He also took the time to inspect and order another part seperate from the initial issue. Excellent service.

Thank you for quick response. Mike was professional and informative

Good service

Friendly, professional service technicians

Great service.

The Guys did a great job. They were clean,very nice,let us know when they be here. Knew what they were doing.Keep up the good work...One the most prompt we had in a while. Thanks Shirley Kleinert

Great Service

Great service....service guy found and fixed the problem

Thank you for great service

Professional and timely

The technician came in early and quickly fixed our dishwasher.

Fat service

Kevin was on time; quickly fixed the problem. He was very polite and cordial.

Washer valve replaced and now good to go.

Answered questions for us unrelated to our service call

We so appreciated his advice as we have been stumped on how to care for some of our Whirlpool appliances. His knowledge was impressive! We will use him again!

Excellent Service

I cannot say enough positive things about the great service I received on my refrigerator. They were professional, friendly and explained to me every step that was taken. All I can say is Wow! They truly knocked my socks off! I will definitely share my great experience with all of my neighbors and friends!

3rd times a charm

The first technician gets zero stars for a terrible attempt at accessing the problem and ordering the wrong part once his initial assessment was incorrect. The second technician was terrific and had a much better bedside manner. So overall it was a subpar experience.

good job very knowledgable

Washer machine review

Tech was very helpful and detail.


Mr Gomez arrived promptly at my residence. In fact he arrived way ahead of my scheduled appointment. He was very nice, professional and seemed absolutely knowledgeable about what he was talking about in relation to my dryer. I appreciated his service.


Fabulous Service, Quality Expert Repair Service

We had a very positive experience from start to finish in attaining repair service for our double wall oven. Outstanding customer service interface at all levels. Efficient in obtaining parts and scheduling service. Repairmen very professional.

Great job very professionsal

great communication

as always appliance express does a great job overall

Excellent service

Great experience. Donna was top notch!

Tommy was very good.

Amazing Service

Both guys were extremely professional and helpful.

Great service as always from Appliance Express

Mike Gomez is very professional technician. The company is always timely with there response time. I greatly appreciate the service provided by Appliance Express and Mike Gomez.


Great service. Explained everything. On time. Focused on job. Friendly.

Great service

on time, friendly and helpful

Great Service

Prompt, courteous and very professional. Could not be better. Thank you for sending me the best anyone could ask for. Thanks Again, Jay Colquitt

problem resolved

I am disappointed that no receipt for service was emailed as promised.

Great & Knowledgeable Service

Tommy knew exactly what to do to resolve our ice maker woes! We were back online in no time!

Great service, very professional.

Very knowledgeable about product.

Great Service

Showed up an hour early, took care of the problem and was very personable. This repairman is a keeper in my book.

Great Service

Excellent service. Donna was a good communicator. She was helpful. We liked her.

First class service

Jonathan was a 1st class professional. He answered all my questions and gave an excellent tutorial on the machine.


Mr. morales was the best and most knowledgeable repairman we’ve had.

Great services

They want to earn your business

First time customer. Called in with a manufacture warranty repair. They diagnosed and fixed the initial issue and went above and beyond to fix other issues caused by the original installers. They definitely earned my business for future claims now and after the manufacture warranty has expired.

Great Service. Pleasant and knowledgeable.

Great service

qualified technician ! very friendly and informative


Great service! Mike was very professional and took the time to answer all of my questions.

Great service

Service was professional

Very professional

Best service I have had in a long time. Gave us a day, emailed confirmation and call the day of the service with a time Showed up when expected completed work quickly and was through.

Great customer service

Fixed the problem promptly; very courteous; excellent


Both employees were very professional and knew their job. Presented themselves as excellent employees. I wish other service people were half as good as these two employees . Great job!

528 Buffalo Trail

Thomas was Awesome!


On time, quick, made sure we understood cost options.


Great Service

Very polite and knowledgeable. My repair was under warranty so don't know the price.

Excellant service

Mike Chapman is very knowledgeable on how appliances work. He goes right to the problem and solves it quickly. He is courteous, and leaves a very clean workplace when he is finished. I will definitely call him again.

Great service

Very knowledgeable and willing to explain what the problem was with our washer and then fixed it. Very nice man.


Great experience. He knew what he was doing and looked at every angle to fix my problem with the dryer. Awesome job!

Awesome Service

Mike was very professional, friendly, and knowledgeable.

Just Awesome!

Couldn't be happier with the repair! The guys were in and out in less than a half hour! Pure professionals, even wore booties inside because it was raining outside. Courteous, pleasant, even gave me some tips and pointers on products to use and if I ever had to repair myself. Guys - you are the best!

Amazing service

The workers called and arrived when they said they would. They were so professional and explained all they were doing. They even covered their shoes before entered my home,

Quick service order and repair on new appliance.

I was very pleased to schedule the appointment quickly, get the part in so fast, and have the install it. Very great experience and quick response time.

Tommy was very friendly and professional

Excellent service!

The guys came early, assessed the situation, replaced a broken control kit, were cautious, & courteous to keep my home clean & damage-free. Excellent!

Job well done!

Tommy and Lou did a great job. My ice maker quit and they replaced the compressor and major components. It's working great again. Great job!

Great customer service

Great service I cannot say the same for call center

Linda and Richard

Great service. John answered all my questions and gave me some helpful suggestions to make my appliances more effective.

Amazing Service

Jerry is what every in-home service technician should strive to be. He was extremely knowledgeable, very friendly, and had interesting conversations. He was also very patient as I had plenty of questions to which he had very honest, professional answers to. He also let me hover while he was working and explained everything he was doing and what specifically was wrong with my fridge. On top of that, he gave me advice on small maintenance things I should be doing. I wish every in-home service call was like this one.


He did a great job

Prompt and efficient

Tommy was friendly and very professional.

Washing machine repair

Tommy was awesome. Arrived when he said he would was professional and polite.

Appliance Express back office experience

This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.

Great service

Great guy

Excellent Service

Our experience with Appliance Express has been extremely positive. We have had a few technicians come out to our home on different occasions and they have all been very friendly and helpful. Jerry has come out at least twice- once for fridge service and the other for vent hood service. He has always been extremely knowledgeable, professional, friendly, patient with our many questions, and informative. We are so happy to have found Appliance Express and plan to use this quality company for years to come as the need arises. Thank you for your commitment to excellence.

Great job!

This was a very pleasant appliance repair visit. Jerry new exactly what was wrong, how to fix it and how to be polite and professional. He was very quick and thorough. He even offered good tips about maintaining other kitchen appliances.

Great service, very informative

Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.

Great service! Mike was awesome

Quick repair

Tommy was efficient, professional and friendly. He quickly diagnosed and repaired the problem.

Great Service

Knew exactly what to look for and explained everything thoroughly. Very friendly and prompt.


It was a good experience was good. Mike is Awesome

Awesome service!

Efficient and friendly

Great job

It was good

Great Service - highly recommend

Great Serrvice

Tommy was very courteous and very helpful.

Great technicians

The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.

Awesome Experience

The technician was very thorough and gave me great tips on my new appliances.

Amazing Service and Very Professional

Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.


Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.

Experienced, knowledgable, respectful service

Clear explanation of issue and quick resolution.

Protection plan service call, dishwasher

Timely notice and arrival as scheduled. Quick diagnosis and repair of problem. Technician, Tommy, was professional, courteous, and efficient.

Fast and Efficient

Prompt and no wasted motion.

Great service

Great service


Great service by Mike

Mike was very open on what to help prevent future problems and suggestions.

Helpful tech!

Tommy was great! Very helpful!



Great service, fast, efficient, and friendly.

Great service

Great service

great experience

Tommy was very professional and was on time and knew what he was doing.

Excellent customer service

Very pleased with service and excellent technician.

Had a complicated repair. Technician worked the problem and explained everything to me. Was a pleasure to work with.

Great service

very pleasant young man

Great Service

Quick, diligent and curtious at a reasonable price.

Great service!

Precise on time fast service

Very good service rep

Great service!

Friendly, polite, knowledgeable! Figured prob out quickly and thoroughly explained needed repairs to me


Great service

Fantastic Service!

Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.

Very good service

Very helpful; and solved problem

Friendly and efficient service

It was a pleasure having appliance express fix my stove top.


Great service.Knew what he was doing

Fantastic customer service! The very best.

Mike was honest, really cared about his customer and went above and beyond to make it the best experience. He asked about and answered all my questions, was knowledgeable, informative and extremely helpful. If I have another need to contact Appliance Express, I would definitely ask for Mike.


Tommy was so friendly & nice. He came in assessed what needed to be done & promptly fixed the fridge!!

Mike Chapman

Great service, Mike was prompt, very polite, and did a great job, highly recommended!

Great service

Prompt arrival - professional service - completed task first time out

Great service

Our 2 year old washing machine stopped working recently and this company was chosen to fix it. The process of engaging them was so easy, the technician, Jerry, came out, on time, friendly and was very knowledgeable. He was able to replace the parts, answer our questions thoroughly and left the area cleaner than when he started. Definitely will use this company again if needed. Thank you so much Jerry.

Great service - Five Stars

Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.

Great service!

Fantastic service, provided in a timely and efficient manner.

Punctual and friendly.

great service

Mike was very courteous and knowledgeable, He knew what the problem was right away.

Great service! Knowledgeable and efficient .

Super Job

Mike arrived before schedule appointment. He was extremely professional and performed all work in a outstanding manner. He is one of your best employees.

Great service

Gerry was very courteous.


Satisfied with service

Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.

Excellent service

This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.

Great service

Gerry work Very hard to help solve the issues with my refrigerator. Very pleased with his expertise and customer service.

Great Service

Diego G. Was very professional and pleasant. Fixed the problem very quickly.

Microwave Warranty Repair

Thomas was on time and professional. Highly recommend!

Very impressed with the level of service!!

Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!

Great service

Tommy , our repair guy , took care of both our service requests in a timely fashion . He was pleasant and answered all our questions as well .

Great service. Repair completed.

Great Service

Very professional. Quickly diagnosed the problem and completed repairs.

Great Service.

On time & completed repair quickly.

Excellent customer service

Very knowledgeable and excellent customer service.

Prompt! Attentive! Professional!

Water Dispenser Repair

Mike arrived in the designated time block. He went straight to work and in less than 20-30 minutes had completed the repair including writing up the invoice. He knew exactly what to do and how to correct the problem and had the spare parts to remedy the problem. He very professional , courteous and knowledgeable. This is the second time I have used Appliance Express and Mike has done them both and did an EXCELLENT job both times. I would highly recommend Appliance Express for your appliance repairs.

Great service

Excellent service. Tommy was great!

Great warranty service

Jonathan is very knowledgeable and answered all of our questions. He and the staff team do a great job!

Nice man. Knew his assessment

Very good

Sherlock Holmes Repair

Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.

Customer fulfillment was shown today by Jonathan. He immediately did trouble shooting and repaired my dishwasher

Jonathan is knowledgeable and explains about appl. Customer friendly and even recommended what soap to use. Cleaned up his mess and when job was complete gave reference card. Very efficient and accurate. Jonathan was totally Awesome


He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.

Extremely prompt!


Great experience

Great service

Very satisfied Answered all my questions and made appropriate changes


Great Service

Mike & Sue's Reefer

Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.

Great Service

The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.

Excellent service

Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.

Great Service

Mike was great. Professional, punctual and great service.

Quick courteous service

I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.

Outstanding Service

Great job

Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.

Great Service

Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.

Great Service

Very professional, and fast services.


Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.


Carlos is experienced and professional and always on time

Washing machine repair

Very fast diagnosis and repair process.

Great job very informative


Excellent Service


The service person was very professional and knowledgeable.

Very Knowledgeable Technician

Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.


Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.

Outstanding customer service


Excellent tech identified problem quickly

Cliff was outstanding!

Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!

Very good service and repairs

Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks


Great service..friendly technician


Great service

Technician really took the time to understand the problem

Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.

Very Pro

Showed up on time. Explained everything. In and out no problem!


Great service! Very professional and courteous.

Great Service

The technician was fantastic! Very friendly, unobtrusive and prompt.

Great service

great service

Great service

Michael did a great and fast job.

Thorough and Professional

We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.

Competent,courteous technician,expensive!

Cost more than I expected


A great experience...I had a lot of questions and Connor answered all of Good Morning!. Very professional , smart and most helpful.

Appliance Express

My technician Jerry C. was Great! He was throurgh,personable and professionable!!!! GREAT SERVICE! Recommend highly!!!

Awesome and fast service

Excellent service

Diego very courteous a knowledgeable. You have an excellent employee here. Thanks for a job well done.

Mike provides excellent appliance service

Mike from Appliance Express is very good at problem diagnosis and solution. An outstanding serviceman.

Very courteous, professional and knowledgeable.

Very courteous, professional and knowledgeable

Very courteous, professional and knowledgeable

Competent, efficient service.

Technician was polite, communicative, thorough. Good job!!

Frig repair

Jonathan was efficient, and skilled. The repair was accomplished quickly and wonderful clean up.



Good price, awesome service

Great Service

courteous technician

I was happy with the new cook top. Thanks! If this one doesn't work out, I hope to upgrade with another one and just paying the difference. For n ow, it's all good.

Adam Mitchell

Jerry is awesome!

Service Technician is the best

Mike is an awesome technician- fast, knowledgeable, and friendly! I will continue to use Appliance Express for my repairs.


Excellent service & Thank you!


He was great and very efficient



Great Service and Communication!!!

I have worked with previous companies and I will say this was one of the best ever! The company was clear in communicating my appointment time and what I should expect. It happened just like they said. It was truly refreshing to have a company value my time and was willing to work very hard to communicate with me. Awesome!




Very nice service man. Timely and caring

Mrs. Leslie Banks

Excellent service. Courteous repair guy. Helpful info about using my washer, cleaning washer. Calling into get appointment took over an hour on hold. A real bummer.

Leo was great to work with!

Great Service

Great service!

Wesley was awesome. In fact all three visits I have had from this company have been top notch! I am very impressed. I do not say that lightly!

Excellent Customer Service by Joseph Cordell

Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!

On time and very friendly!

Excellent, fast, competent service

Will use Appliance Express again. A little hard to reach by phone, but super service after that. Appreciated Jonathon's competence and demeanor.


Daniel is an engaging, efficient, knowledgeable technician. He asks what is the problem, explains what the problem is and how to repair it, as well as how long it should take to repair. If parts are needed, he explains why he cannot repair it that day and lets you know when he will be back with parts. Trustworthy is the word that describes his work ethic.

Excellent service

Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.

Very pleased with Appliance Express

Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.

Prompt, courteous service! Washer back to normal. Thanks.




prompt & great service

only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.

Great Service

Prompt service.


Awesome Service!!!

Prompt, efficient service

Outstanding service!!!

Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.


The office staff (Susan) and the technician (Daniel) were very professional, on time, and did a great job!


These guys are prompt and professional!


Great service.

Great service!

Nice professional respectful person


Awesome service



Timely and Reliable Service

Excellent Service!

Mike from Appliance Express called before his appointment to let us know when he would arrive. He then arrived on time, completed the repair very quickly and did not make a mess in the process. Highly recommended!

Great service

Wonderful service technician. Polite, efficient and on time



Renee Andrews-Smith

Built-in refrig alarms

Well prepared for service call. Had all necessary/required parts. Installation quick; technician very professional.


Professional & Courteous

Mike did a Very good job in repairing our microwave. We were very pleased.

Quick Service

Clif did a great job with install, and was friendly and informative.

Great service

Jonathan Short was, Kind Courteous and very professional. He did a great job! Thanks to him, you have a new loyal customer.


Excellent,professional and prompt!

Great service

Repair tech arrived on time. He was professional, polite and knowledgeable. He had the ice maker back up and working in less than an hour.

Great service

Great service, very friendly, good with our dog

I would recommend this service

Professional repair guy, on time and fast service.

Super Service

Explained everything, replace what needed to be replaced in a very efficient time. Very courteous

A& great service & attitude both

A &. Great service & attitude both

Great service

The technician was personable informative and solved the problem. He is wonderful!

Emilie Richardson

Mike did a great job

Thank you for being so prompt and pleasant

Great Service!

Jonathan Short was on time for the appointment, courteous, and professional. He provided quick and excellent service, as well as tips for future reference. If I have any problems in the future, I will be calling Appliance Express!

Great Service Tech

Mike has been coming out to Haven South ,doing all the warranty work for our Whirlpool appliances .I will continue to use him for future repairs .

Top Shelf Service!

Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!

Great service

Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.

Great Service.

Appreciate the convenience of scheduling and the reminder. Clif was pleasant and knowledgeable. Would use Appliance Express again if the need arose.

Terrific Home Service Representative

Steve called prior to arriving. He announced himself before I opened the door. I felt more secure with this introduction. Steve worked on my washer 1st & told me the cold & hot hoses were reversed. He corrected this for me. He also said that there was too many suds. Guess that is why I buy detergent so often. I will correct the amount I use & save money. He confirmed that the washer is spinning correctly. Steve then took apart my dryer, showed me the dirty buildup inside & proceeded to vacuum the inside. It looks so clean now. I did myself a favor by calling Appliance Express & was very impressed they sent Steve to my home to ensure my appliances will work more efficiently. He is a very confident & pleasant man.

Highly recommend!

Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.

Great,efficient service!

Everything went smoothly. Very nice service and repairman!

Luis was provided prompt, outstanding service

Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.


Excellent service

Very good setvice


Extremely satisfactory service.

All excellent

All excellent

Awesome Service!

Clif was very knowledgeable and super helpful fixing our washer issue.


Great service

Jonathan was on time for the appointment. He was dressed in business attire looking very professional. He quickly diagnosed our problem and gave us excellent advice to keep from it happening again. I could not be more happy with the service he provided.

Thank you, Mike!

Mike explained numerous things about my washer...he was very thorough and patient with my questions...ONLY concern----- I called Whirlpool on Monday ( washer was under warranty) & was referred to Appliance Express. They gave me a window of time from 1-4 on Friday. On Thurs., I rec'd an email stating a tech would arrive Fri between 3-6. At 3 p.m. Friday, a lady from AE called to cancel the appointment & reschedule it for Monday morning....I was not thrilled to have to wait a full week to get some help.....However, Mike did arrive promptly Mon. morning and took care of the situation. He was excellent.....The one week wait was not soooo excellent!

Very Knowledgeable

Jonathan was very knowledgeable about my Whirpool appliances.

Excellent service

Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.

Great service!

Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.

Great job Mike

We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.

Great Service!

Quality Service

Excellent service

Tony the technician was very polite and new what he was doing. Great service


Carlos did excellent job, courteous and knowledgeable.

Good Service

Very pleasant young man who came to my house to do the work.Quick and efficient


On time and knowledgeable

Satisfied customer

They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.

Excellent service

My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.

Very knowledgeable and customer oriented!

We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.

Great prompt service

Jonathan was very efficient and courteous.

JennAir Steam Oven

My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.

Professional Service

Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.