Service History

Local Reviews

Rated 5.0 out of 5 stars based on 425 customer reviews

Map of Austin, TX

Great Service

Map of Austin, TX

Mike & Sue's Reefer

Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.

Map of Georgetown, TX

Great Service

The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.

Map of Austin, TX

Excellent service

Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.

Map of Belton, TX

Great Service

Mike was great. Professional, punctual and great service.

Map of Temple, TX

Quick courteous service

I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.

Map of San Marcos, TX

Outstanding Service

Map of Leander, TX

Great job

Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.

Map of Austin, TX

Great Service

Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.

Map of Bastrop, TX

Great Service

Very professional, and fast services.


Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.


Carlos is experienced and professional and always on time

Washing machine repair

Very fast diagnosis and repair process.

Great job very informative


Excellent Service


The service person was very professional and knowledgeable.

Very Knowledgeable Technician

Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.


Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.

Outstanding customer service


Excellent tech identified problem quickly

Cliff was outstanding!

Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. Iā€™m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!

Very good service and repairs

Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks


Great service..friendly technician


Great service

Technician really took the time to understand the problem

Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.

Very Pro

Showed up on time. Explained everything. In and out no problem!


Great service! Very professional and courteous.

Great Service

The technician was fantastic! Very friendly, unobtrusive and prompt.

Great service

great service

Great service

Michael did a great and fast job.

Thorough and Professional

We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.

Competent,courteous technician,expensive!

Cost more than I expected


A great experience...I had a lot of questions and Connor answered all of Good Morning!. Very professional , smart and most helpful.

Appliance Express

My technician Jerry C. was Great! He was throurgh,personable and professionable!!!! GREAT SERVICE! Recommend highly!!!

Awesome and fast service

Excellent service

Diego very courteous a knowledgeable. You have an excellent employee here. Thanks for a job well done.

Mike provides excellent appliance service

Mike from Appliance Express is very good at problem diagnosis and solution. An outstanding serviceman.

Very courteous, professional and knowledgeable.

Very courteous, professional and knowledgeable

Very courteous, professional and knowledgeable

Competent, efficient service.

Technician was polite, communicative, thorough. Good job!!

Frig repair

Jonathan was efficient, and skilled. The repair was accomplished quickly and wonderful clean up.



Good price, awesome service

Great Service

courteous technician

I was happy with the new cook top. Thanks! If this one doesn't work out, I hope to upgrade with another one and just paying the difference. For n ow, it's all good.

Adam Mitchell

Jerry is awesome!

Service Technician is the best

Mike is an awesome technician- fast, knowledgeable, and friendly! I will continue to use Appliance Express for my repairs.


Excellent service & Thank you!


He was great and very efficient



Great Service and Communication!!!

I have worked with previous companies and I will say this was one of the best ever! The company was clear in communicating my appointment time and what I should expect. It happened just like they said. It was truly refreshing to have a company value my time and was willing to work very hard to communicate with me. Awesome!




Very nice service man. Timely and caring

Mrs. Leslie Banks

Excellent service. Courteous repair guy. Helpful info about using my washer, cleaning washer. Calling into get appointment took over an hour on hold. A real bummer.

Leo was great to work with!

Great Service

Great service!

Wesley was awesome. In fact all three visits I have had from this company have been top notch! I am very impressed. I do not say that lightly!

Excellent Customer Service by Joseph Cordell

Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!

On time and very friendly!

Excellent, fast, competent service

Will use Appliance Express again. A little hard to reach by phone, but super service after that. Appreciated Jonathon's competence and demeanor.


Daniel is an engaging, efficient, knowledgeable technician. He asks what is the problem, explains what the problem is and how to repair it, as well as how long it should take to repair. If parts are needed, he explains why he cannot repair it that day and lets you know when he will be back with parts. Trustworthy is the word that describes his work ethic.

Excellent service

Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.

Very pleased with Appliance Express

Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.

Prompt, courteous service! Washer back to normal. Thanks.




prompt & great service

only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.

Great Service

Prompt service.


Awesome Service!!!

Prompt, efficient service

Outstanding service!!!

Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.


The office staff (Susan) and the technician (Daniel) were very professional, on time, and did a great job!


These guys are prompt and professional!


Great service.

Great service!

Nice professional respectful person


Awesome service



Timely and Reliable Service

Excellent Service!

Mike from Appliance Express called before his appointment to let us know when he would arrive. He then arrived on time, completed the repair very quickly and did not make a mess in the process. Highly recommended!

Great service

Wonderful service technician. Polite, efficient and on time



Renee Andrews-Smith

Built-in refrig alarms

Well prepared for service call. Had all necessary/required parts. Installation quick; technician very professional.


Professional & Courteous

Mike did a Very good job in repairing our microwave. We were very pleased.

Quick Service

Clif did a great job with install, and was friendly and informative.

Great service

Jonathan Short was, Kind Courteous and very professional. He did a great job! Thanks to him, you have a new loyal customer.


Excellent,professional and prompt!

Great service

Repair tech arrived on time. He was professional, polite and knowledgeable. He had the ice maker back up and working in less than an hour.

Great service

Great service, very friendly, good with our dog

I would recommend this service

Professional repair guy, on time and fast service.

Super Service

Explained everything, replace what needed to be replaced in a very efficient time. Very courteous

A& great service & attitude both

A &. Great service & attitude both

Great service

The technician was personable informative and solved the problem. He is wonderful!

Emilie Richardson

Mike did a great job

Thank you for being so prompt and pleasant

Great Service!

Jonathan Short was on time for the appointment, courteous, and professional. He provided quick and excellent service, as well as tips for future reference. If I have any problems in the future, I will be calling Appliance Express!

Great Service Tech

Mike has been coming out to Haven South ,doing all the warranty work for our Whirlpool appliances .I will continue to use him for future repairs .

Top Shelf Service!

Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!

Great service

Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.

Great Service.

Appreciate the convenience of scheduling and the reminder. Clif was pleasant and knowledgeable. Would use Appliance Express again if the need arose.

Terrific Home Service Representative

Steve called prior to arriving. He announced himself before I opened the door. I felt more secure with this introduction. Steve worked on my washer 1st & told me the cold & hot hoses were reversed. He corrected this for me. He also said that there was too many suds. Guess that is why I buy detergent so often. I will correct the amount I use & save money. He confirmed that the washer is spinning correctly. Steve then took apart my dryer, showed me the dirty buildup inside & proceeded to vacuum the inside. It looks so clean now. I did myself a favor by calling Appliance Express & was very impressed they sent Steve to my home to ensure my appliances will work more efficiently. He is a very confident & pleasant man.

Highly recommend!

Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.

Great,efficient service!

Everything went smoothly. Very nice service and repairman!

Luis was provided prompt, outstanding service

Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.


Excellent service

Very good setvice


Extremely satisfactory service.

All excellent

All excellent

Awesome Service!

Clif was very knowledgeable and super helpful fixing our washer issue.


Great service

Jonathan was on time for the appointment. He was dressed in business attire looking very professional. He quickly diagnosed our problem and gave us excellent advice to keep from it happening again. I could not be more happy with the service he provided.

Thank you, Mike!

Mike explained numerous things about my washer...he was very thorough and patient with my questions...ONLY concern----- I called Whirlpool on Monday ( washer was under warranty) & was referred to Appliance Express. They gave me a window of time from 1-4 on Friday. On Thurs., I rec'd an email stating a tech would arrive Fri between 3-6. At 3 p.m. Friday, a lady from AE called to cancel the appointment & reschedule it for Monday morning....I was not thrilled to have to wait a full week to get some help.....However, Mike did arrive promptly Mon. morning and took care of the situation. He was excellent.....The one week wait was not soooo excellent!

Very Knowledgeable

Jonathan was very knowledgeable about my Whirpool appliances.

Excellent service

Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.

Great service!

Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.

Great job Mike

We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.

Great Service!

Quality Service

Excellent service

Tony the technician was very polite and new what he was doing. Great service


Carlos did excellent job, courteous and knowledgeable.

Good Service

Very pleasant young man who came to my house to do the work.Quick and efficient


On time and knowledgeable

Satisfied customer

They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.

Excellent service

My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.

Very knowledgeable and customer oriented!

We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.

Great prompt service

Jonathan was very efficient and courteous.

JennAir Steam Oven

My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.

Professional Service

Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.

Great service

Prompt. Professional.

Very professional. Prompt. Would use again.

knowlegeable and efficient

We were very satisfied with the service Mike performed in getting our washer repaired. This included the advice he gave us in deciding what we needed to do to remedy the problem. He was well trained, professional and friendly. And I would definitely recommend Mike and your company to friends and neighbors.

Great service

Was on time and was very quick

Appliance Service Call

Very nice to have a technician that showed up on time and took personal interest in ensuring that we were fully satisfied with the repair and went above and beyond to ensure we were familiar with how to optimize and properly maintain our appliances.

great service


Mike Gomez did an outstanding job in taking care and repairing my new refrigerator.

terrific service

On time, courteous, knowledgeable----great experience.

Great service, very knowledgeable technician

Fast service, very thorough, very knowledgeable technician explained the problem very well.


On time, knowledgeable, friendly, efficient and thorough!

Perfect Service

Connor completed a full job. 100 % great service. Explained it well. Thanks so much!


Steven is an excellent repairman. He was very efficient and I felt like I could have confidence in him.

The Best

Fantastic job on repair as well educated me on how to properly use and care of appliance. Best repairman I've ever met.

Great service

Technician arrived on time, as very knowledgeable, and had everything fixed in 15 minutes.

Excellent service

My repairman was not only efficient and well-qualified, but was also very thorough and knowledgeable about the issue/cause of the problem. He possesses excellent interpersonal skills and is a credit to your company. I would not hesitate to recommend Appliance Express to others.


He was fast and very professional!

Oven on fritz

Super service, super guy.

Tommy did a superb job , very friendly and attentive to our questions. 👍😀

I'm very satisfied with Tommy's job. I never believed in extended guaranties. But now I'm extremely satisfied with your service and quick attendance to my needs. Thank you.😀👍👍👍

whirlpool gx5shdxtq00 - hot fridge - cold freezer repair

Thomas did a super job solving the problem at a reasonable price.


Very friendly & professional!

Great Service

Our washer was repaired in a timely manner and your customer service was top notch.


Excellent Service

Awesome Honest Service

Tom was great he can in an assessed my issue and explained what needed to be completed in order to correct the issue.

Great service

great service

The technician arrived on time was able to detect the problem very quickly and fixed it. Great job, very pleased


Great service

Good job

On time and friendly service.

on time and efficient

Mike Gomez is the best service tech I've ever had

Mike couldn't have been MORE knowledgeable or professional when he came to he house today. Best appliance repair experience I've ever had

Truly Professional Service

Best I/We have experienced in the last 45 years!


Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.


The technician was very nice and very knowledgeable tyvm for sending Mr.Gomez .....

Great Service

Steve was very knowledgeable about the product. He was able to fix the problem quickly. He was very polite, would not hesitate to call him if we have any other problems.

Great service, although delayed

Excellent service

Excellent, fast service.

Great job

Another nice experience

Thank you again to Appliance Express. Timely scheduling, prompt, courteous, and professional service!

Clif is awesome

Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif


Great Service

Good results

We highly recommend his services,

Efficient, knowledgeable and on time.

Was very satisfied with the technician and the prompt repair.

Great service

Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.

Excellent experience

Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician

Great service

Very knowledgeable


Great service!

The Best

On time, professional, offered great advice & tips for my appliances.

Solid technical knowledge of product

Was there timely and did not take him long to fix problem

Was very pleased with complete service we recieved

Great service through a long haul

This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.

Trustworthy, friendly and knowledgeable.

I have had different servicemen from Appliance Express at various times for different appliances. I have ALWAYS been very, very pleased with the results. I trust them.

Expertise and professionalism

Jerry was knowledgeable, courteous, and enthusiastically helpful

Dryer repair at the Weck house

Mike Gomez did an awesome job, he showed me exactly what he was doing and explained why every step of the way. He did such a good job and explained it so well I could almost do it myself next time.

Very pleased...

Mike was on time, friendly and professional. He did a nice job...


Couldn't be better!!!

Knowledgeable and Customer Oriented

Tommy made a convenient appointment with me and then called to confirm if he could arrive early. Yes; great. Then he listened to my issue with the washer and did not immediately assume I was nuts. Then he worked on the starter problem and discussed it with me. We think we arrived at a working (?!) solution. I appreciated his attitude and his knowledge. Thanks for sending him.

Fast, friendly, and excellent service!

Mike Gomez was on time and came prepared with a new part. The dishwasher was fixed with one trip. I will definitely refer Appliance Express and Mike Gomez.

Fantastic service

Appliance Express is a wonderful customer oriented service business. All of our experiences with AE have been great, and Jerry was fanstastic! Expedient, courteous, personable, and honest.

Great experience!!!

What a stress free appliance repair!!! Clif called 30 minutes before he arrived and was there right on time. He was pleasant and very informative. He had my range fixed in 30 minutes and had everything all cleaned up as well. Appliance Express has a whole folder with their information as well as what was done on my range. Great job!!!

Excellent service

Came on time. Very knowledgeable. Friendly.

warranty service

The Iceman Cometh

Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.

Great service

Very professional and knowledgeable service

Outstanding,punctual service. Great knowledgeable technician. Expert with repairs of Whirlpool.

Gerry was so helpful explain ing the workings of my new he washer. Very knowledgeable.

Excellent service!

The technician is as both knowledgeable and friendly -- a fabulous combination.

Great service

Great Customer Service

Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.

Great Service!

Gerry was very thorough and professional. He explained the problem and how he repaired it in detail.

Great service

Friendly, informative, prompt technician took care of my appliance problems right away!

Great Service!

Thomas did a wonderful job, he listened carefully to what the problem was and found the problem and had the part to do a replacement with him. I really appreciate his expertise! Many thanks to Thomas and Appliance Express!

Excellent and professional service

From the initial service order to the final completion of the 2-step job, Luis took great care of us.

Excellent Service

Jerry was quick enough to identify the problem. He also talked about best practices in terms of maintenance, which was very informative to us. I would prefer him every time...cheers šŸ™‚

Thank you

Quick diagnosis and solution

Jerry (Gerry) was friendly and knowledgeable.

Excellent Service!

Jonathan was the service tech that repaired my dryer. While he was repairing my dryer, he explained what he was doing and offered helpful tidbits of information to make my dryer as well as my washer to run more efficiently. I would highly recommend this company to service your appliances.

Polite, efficient and explained problem and solution

Mike knew exactly what to do and did it efficiently. He was polite and cleaned up after his work. He also explained how to avoid the problem in the future. Would recommend this company anytime.

Considerate & Helpful

Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.

Great Service

Jerry is excellent! He not only fixes the appliance(s), he also gives us tips to prolong the life. He goes above and beyond and is incredibly knowledgeable.

Great Service, super friendly! Very Knowledgeable

Great Service

Jonathan was very professional


Prompt, professional, and courteous service. So far issue appears to be corrected.

Great job.

Excellent service call

Knowledgeable tech that got us back up and running very quickly.

Excellent service

Gerry Caldwell was great, knowledgeable and efficient, and quick..

Warranty service work

warranty work. No cost

Great Service

Jonathan Short was extremely polite, empathetic, and willing to help with my new stove, and my cabrio dryer which is now three years old. His great attitude and service almost made me forget how much I hate that dryer! Thanks Jonathan Joyce Godfrey, Every Appliance Whirlpool

Excellent service

Jerry is very professional and always does a good job

Great service, very polite

Nailed the problem in seconds!

Tommy's great--the only one who finally fixed the icemaker last time. This time it was just dust, and I learned something.


Great service, very professional, explained issue thoroughly.

Great service

Jerry is very knowledgeable! He knew what the problem was right away.

Washer Repair

Great job!

Mike was excellent, he found the issue quickly and professionally. Very knowledgeable and courteous. Great job man, thank you

Great, friendly service!

Fixed cooktop

Great service, professional, on time and friendly

Great Service

Clif called ahead to let us know when he would arrive. He was friendly and also knowledgeable. Our dishwasher was fixed quickly and is working well at this time.

Job Well Done

On time, had the parts, got the refrig fixed! Good job!

Fast and Helpful

Arrived on time and fixed problem within minutes. Was very helpful and knowledgeable about appliance and answered several questions.

excellent customer response and servce

everything was covered under warranty and service repair tech was very friendly and courteous.


Great Service, Very helpful

Helpful and Quick. Wesley offered great advice on how to better care for our dishwasher.

Great Service

Technician Wesley was great. Was very informative. Had answers to all our questions.

Steve did A great job.


On time, knowledgeable, and great service.

Great service

It was excellent. Steve was efficient, prompt, and professional.

Very friendly, efficient and neat. Excellent job

Steve did a great job. I gave enough detail that he brought a part that might have been needed - it was - and it saved an extra trip and dead machine time. Nice job of being prepared. Steve called before showing up, had a neat clean appearance and name tag - good for security - and conducted himself very professionally.

Great service

My product is under warranty. Getting the parts is taking a long time but customer service was great

Great service

Jonathan Short did an excellent job

Washer Repair

Gerry was prompt, quick, thorough and courteous. Believe he found the problem and was able to perform the fix during the same visit. Couldn't have asked for a better repair experience!

Great Service Speedy Service

Service technician jonathan short found and fixed the problem with my familys dryer, he was very friendly and was in and out like lighting, I recommend Appliance express, employees have great customer service!

Really great informative guy!!!

Whirlpool double oven

Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.

Great Service!

Very thorough

The tech, Jerry, was super thorough and friendly. While the main issue with our fridge was not resolved (part needed to be ordered) he identified and fixed/adjusted several other things that will ensure it will run more efficiently and avoid future issues. . A tech will be back in a few days with the part needed to fix the main issue.


Daniel was excellent all around. He quickly and efficiently worked on two appliances and was very knowledgeable answering the many questions I asked of him. We previously had our dishwasher serviced by multiple different companies without the results we were looking for. Finally everything seems to be working great. Thank you Daniel. Would highly recommend and will use again for our multiple properties.

Thank you, Paul.

Paul did a great job explaining the correct usage and maintenance of my new dishwasher.

Fantastic service, lower price than expected!

Connor was amazing to work with. He carefully removed every item out of our freezer, and even took a picture on his phone so he knew exactly where items needed to go back in. In addition, there was a part ordered that he didn't need to replace, so I was credited back the amount for this part.


Jerry was awesome


Excellent from start to finish. Professional.

Excellent Service

Best customer service I have received in a long time.

Will call again!

Great service, great tips/information for appliance care, & respectful service. We've used their service twice and will do it again!

Exceptional service!

From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!

Friendly and thorough service

Very professional service

Very helpful and friendly. Thank you.

Excellent service


great service

Great Feedback

The technician was professional all the time. Also, he explained to me what he did, what he found, and also, answered all my additional questions.

A+ service

very knowledgable, very helpful

Great Service Tech

Gerry C. arrived during the scheduled time and was very knowledgeable regarding Whirlpool appliances. He had reviewed the case file of my repair ahead of time and brought with him the items needed to complete the repair.

Review for Jerry

Dishwasher repair

I'm telling all my friends what a great service provider you are!

I rarely give online feedback as a customer but these guys are worth it. Quick, super friendly, not only did I get my appliance part quickly replaced, but I was given tips on maintenance and care of my appliance. Very helpful! I'm telling my friends about your company!

Outstanding service!

Great service. He was very informative also.

He was very good. He came to my house in a timely manner within the scheduled time. Knew what he was doing and was great about explaining things to me. Great quality work!

Great and quick

Very happy with the response time and our technician was friendly and knowledgeable. Will use again if needed.

Great Service!!!

Smart guy

Mike was very goog at explaining what was going on.

Job 155777 - Excellent!

Jerry did a thorough diagnosis, a complete repair and taught me something about my cooktop that I didn't know. He was personable and a great representative for Appliance Express.

Clif knew what to do and fixed the problem in a short tims.

great service and info on the dishwasher

Mr. Montgomery is very knowledgeable on our dishwasher. gave Us some tips on operating the dishwasher and keeping it clean and running efficiently.

Great service

Great service

Mike was very informative, courteous, and efficient. I hope he is the one dispatched for my next call.


Great servicr

Quick and friendly service

Appreciate the professional service and on-line technicians! Derek who has been to our home twice is a great representative for your company.

Great service!

Mike came by to diagnose my dryer and did a great job explaining everything. Also emailed me all the information so I could pass it on to my landlords, since it was an electrical issue and not appliance related.

Great Service

I appreciated the prompt, courteous service and the communication prior.


The technicians who came for the service were excellent. The time taken for completing the service was too long service request made on jun 12,visit scheduled for jun16,actual visit made on jun14 and found a fuse needed replacement,and the fuse replaced on jun 21 ,2017. Customer satisfaction would have been higher if the service has been completed on jun12 itself considering the routine nature of the work.

Great Service! Exceptional quality.

Extremely professional, timely, and knowledgeable.

Great in person service.

very nice man

nice man

Mike Gomez is awesome!!

Mike was prompt, courteous and professional. He fixed our washer quickly and completely. If all of Applience Express's technicians are this good, we will have no problems highly recommending them to friends and neighbors!

Outstanding service

Utterly amazed. We have struggled with a warmer than required refrigerator for three months with five service calls from a warranty provided "appliance repair service" . Total disaster......Kevin arrived as promised (a first for us with the other repair service) and within 10 minutes he identified the problem and shortly thereafter.........fixed it. We now can put our milk in the fridge. Outstanding customer service and more important a repairman who knew what he was doing.

Fantastic information!

Connor explained so much about my new dishwasher! Plus he fixed the drain that had been installed incorrectly by the builder in about 2 minutes!!

Great, polite service

On time. Called ahead as promised. Quick. Knowledgable. All around great service. Under warranty so can't speak toward cost.