WFE535S0LZ3 Arrived on site to replace previous ordered parts. Proceeded to replace WP9755770 bake element and W10856603 broil element. Tested unit on both Bake and Broil for 1 hour and did not trip breaker. Unit is functioning as designed.

"MMV4207JZ00 Arrived on site to replace previously ordered parts. Proceeded to replace W11391717 magnetron, W10557536 sensor and W11182141 lower interlock. Tested unit and now unit is functioning as designed."

"Arrived on site for PO message found with power to fan and fan not running unit will power of then on,diagnosed a defective fan motor,ordering new fan assembly; ordrng 1 W11661931 (Fan motor)"

Arrived onsite for not drying well. and found unit operating as designed. No error codes. Heater is operating as designed. Advised customer on findings. Advised customer on best use and care principles. All checks good.

"Arrived on site for water leaking into ice bin. Found water leaking from icemaker,replaced icemaker ran fill test found water still leaking,removed icemaker ran fill water leaking from what appears to be fill tube,ordering fill tube assembly. Used w11646196; ordrng 1 W11515313 (Fill tube heater)"

"Arrived on site to replace previously diagnosed part. Replaced harness (W11568793) and power cord provided by the customer. Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site for unit not freezing. Diagnosed an insufficient compressor,replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good. W11547313,wpw10143759,w11506635"

Arrived on site to test unit for popping sound and arcing. Found no signs of arcing. No excessive grease build up on high voltage components. Tested unit and working as designed. Spoke with whirlpool safety and recommending customer continue to use and if issue arises have customer contact customer service. No parts replaced at this time. SR#7739837974

"Arrived onsite for refrigerator water on the fc door. On inspection found a little water on the gasket. I went into service mode and found the moulin was turn off, turn it on. I informed the customer that this should fix the sweating issue. If issues continues call WP. All the gasket looked good found no air gaps on the doors. No parts were used during service."

Arrived onsite for unit not devolving soap. Upon arrival inspected unit. Ran diagnostics and found 4/3 error for motor failure. Tested and confirmed motor not energizing. Replaced motor. Tested and unit is now functioning properly. Job complete . Used w11025157

Arrived on site for unit. Not producing ice. On arrival found water all over kitchen floor. Took pictures. Inspected unit and found no source of leaking from refrigerator but did find Severely kinked waterline. Corrected waterline and now supply is good to the icemaker and unit is now functioning properly. Notified maintenance of water on the floor and they will investigate. Job complete. No parts used.

"Arrived on site for tub and basket replacement. Unit is covered outside due to length of time without washer. Layer unit down and found rotor did not come off. Screw head broke off inside screw. Will need full rebuild as parts do not come apart. 2 man and extra already authorized. Further authorization needed. Needs, tub, basket, gearcase, rotor, stator, slider, clutch, screws, suspension, agitator, drain filter and screw. Office will submit for authorization. ; ordrng 1 Authorization (Authorization) and 1 W11195971 (Stator) and 8 W11027980 (Screw)s and 1 W11260238 (Rotor) and 1 W11568797 (Drain filter) and 1 WP8533928 (Drain screw) and 1 W11551646 (Spanner nut)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the igniter and tested the unit. I found the unit working and operating as designed. Call complete. WP9782065.

Arrived onsite for panel on dryer with black bars on screen. Found screen to have black bars on both sides of display. I replaced the panel and the bars are no longer present. Unit is now operating as designed. Call complete. Installed W11626080 Panel UI.

"Arrived on site for loud noise. Diagnosed loud noise from defective diffuser assembly,replaced diffuser assembly noise no longer present. Used w11236851"

"Arrived on site to test unit for no operation. Upon arrival customer stated there is power to the unit but cycle does not start tumbling. Door switch operation is good, when activating cycle you can hear the relay clicking on the control but no operation is started. Unit is stacked and in a drain pan, contacted service thread, per service thread unit will need to be made accessible in order for us to service it. Informed customer, customer will get it removed and accessible by the rescheduled date. Customer is also aware that if there are any delays on parts, appointment would be rescheduled by the office for a later day. No service provided, no fee collected. Spoke to SW, office to order parts, no parts installed, rescheduled for 09/10.; ordrng 1 DC97-14486A (Heater assembly)"

"Arrived on site to test unit for evaporator freezing over. Upon arrival unit was moved to 7408. Unit was defrosted with no ice buildup. Tested unit, replaced bi-metal (WPW10392132) and control (W11616408) as precautionary. All components are properly engaging. If callback occurs recommend return with evap harness, heater, and evap fan motor. Unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for elements turning on and off while cooking. Found RF element continuously just cycling on and off. Replaced RF infinite switch(WP314900). Unit is now working as designed. Job complete.

"Arrived on site to inspect unit for vibration and out of balance loads. Upon closer inspection found suspension failed causing unit to bounce excessively replaced suspension, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396716"

"Arrived on site to replace suspension diagnosed on previous trip. Replaced suspension and made sure unit was level. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396716"

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found pump being energized but not spinning water. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to replace door switch and inspect unit for not heating. Found heating element and thermal cutoff failed. Door switch, element and cutoff. Tested unit, unit is now running as intended. Job complete. USED 279816 279838 WP3406107"

"On arrival verified complaint of unit spinning loudly. Attempted repair today and agitator bolt was seized. Used impacts, penetrating spray,sledge and breaker bar and unable to break free after an hour of attempting to. Unable to use the Washplate tool from GC or the Sledge pipe tool as they didnt work for this situation. Spoke to SW ordering outer basket and agitator and bolt, will need new authorization before continuing repair. Ordering 1x W11550891 agitator, 1x W10752187 agitator bolt, 1x outer tub W10704196 , Office to Resch.; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Agitator bolt) and 1 W10704196 (Outer tub)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

On arrival verified complaint of heavy condensate on horizontal mullion between RC doors and drawer and torn RC gasket. Verified horizontal mullion is not heating. Ordering mullion W11043010 and both RC door gaskets W10830274. Schedule for 2 call count as have to remove doors for disassembly. Office to reschedule ; ordrng 1 W11043010 (Horizontal mullion) and 2 W10830274 (Gasket fip)s

On arrival verified complaint of not making ice. Visual inspection shows wire repair on previous repair failed. Unit will need door replaced for broken harness in hinge. Ordering Fc door LW10864696 office to reschedule ; ordrng 1 LW10864696 (Fc door)

"Arrived on site to test unit for humming noise, tested unit found FC thermistor cover vibrating against evaporator cover, added perma gum under cover and noise is now gone, inspected around compressor more possible location where noise can develop, could not find any , unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for loud noise, tested unit found suspension failed during cycle causing the loud banging noise that customer explained, will need to replace suspension and som other parts could be needed, customer will only be available on 9/11 ordering suspension rescheduled for 9/11 no parts installed ; ordrng 1 W10780045 (Suspension)"

"Arrived on site to test unit for sparking, tested unit found failed high voltage diode, replaced and tested, unit is now running as designed, job complete installed W11256462"

"Arrived on site to install a bead of caulking around ice maker fill tube, installed bead and tested, unit is now running as designed no leaks detected job complete installed W10841140"

"Arrived on site to replace previously diagnosed, vent and dispenser, replaced parts and tested, unit is now running as designed, no leaks detected job complete W11412300, W11649995"

"On arrival verified complaint of noise and heating issues. Replaced belt, idler, 2 supports and heater. Unit is now working as designed job complete installed wpw10198086 belt, wp691366 idler, 2x wpw10314173 supports and 279838 heater."

"Arrived on site for unit not leveling. Upon arrival, inspected unit. Did not have access to pull unit out. Unit is in a tight fit cabinet. Builder pulled unit out to make accessible. Found front left leveling foot was not set correctly causing threaded portion of tub support to strip pout and weight of tub causes leveling foot to slide in. Need to replace supports. Ordering supports. Also builder pointed out crack on left end of console. Need to replace console Office to reschedule ; ordrng 1 W11679658 (Left side support) and 1 W11679657 (Right side support) and 1 W11572093 (Console)"

"Arrived on site for not cooling. Upon arrival, unit is hot in both boxes. All fans and compressor are running. Compressor is cold to the touch. Need to order sealed system repair. Ordering compressor, access valve, Uv drier, and 2 hour weigh . Office to reschedule ; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hrweigh (2 hr weigh)"

"Arrived on site to inspect unit for dent. Identified dent, replaced door panel (W11647685) and tested, unit is functioning as designed, job complete."

Arrived onsite and found unit operating with temp evenness concerns. Customer using drip mat on bottom of oven. Advised the drip mat must be cut to allow airflow and stored on lowest rack not the bottom cabinet. Advised that the unit needed to be preheated longer than minimum for baked goods. Advised on various methods to capture and evenly distribute the heat. All else checks good. No parts used. Unit is reaching and maintenance proper temp. All checks good.

"Arrived on site for no ice . Ran diagnostics all checked normal. Evap has no frost pattern . Coils are clear . Evap is only getting cool but not cold . Ordering evap ,compressor,service port ,non uv drier ,weigh 3 hrs . No parts installed . Cal! To set return . ; ordrng 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 WPW10218037 (Evaporator) and 1 Nonuvdrier and 1 Serviceport and 1 Weigh3hrs"

Arrived on site for oven not heating properly . Found oven liner pooped up. Reset liner . Ran preheat and found oven 10 degrees lower the normal. Recalibrated temp. Reran temp check . Avg temp @ 351 . No gas leaks detected at time of service . No parts installed . Job complete

Arrived on site for key pad issues . Found unit locked and cant get it unlocked . Replaced UI console W11600370. Ran diagnostics. Unit is responding to commands now . Unit is preheating . Job complete

"KBSD708MSS00 Arrived to inspect ice issues. Discussion with the customer revealed the unit will periodically trip the breaker, coinciding with ice maker failure, approximately 10 times since installation of the machine. FC temperature -5 and RC 34. I found signs of excessive air movement within the ice chute, and the door was erratic, momentarily activating the dispenser motor, even if the button was depressed only long enough to activate the ice door and the sound occurred up to five seconds later. The door cycled open and closed several times while I was observing the machine, within the first 30 minutes of the service. There were no stored error codes within service mode and the unit went into defrost at the beginning of testing. Further testing showed that anytime the ice dispenser would be operated the dispenser motor could be heard twitching at around 5-10 seconds later and most every time a single cube would fall down and lodge within the ice chute door area. I suspect the lodged cube was causing the door to loose its seal and create the subsequent frost/vapor trails within the ice chute and under the ice bin. Due to the nature of the issue, the main control and UI will need to be replaced simultaneously and the ice level sensor should be as well. No leaks observed during service. ; ordrng 1 W11626104 (UI) and 1 W11686639 (Main Control)"

"Arrived on site for a refrigerator that is leaking water into the refrigerator section. Inspected unit and work area. The customer stated that since she had called in, the unit has gotten worse and that her ice container is now broken. I did confirm the customers complaint on the container and found that the icemaker was broken as well. I went ahead and replaced the icemaker but Im ordering a nice container for repair. I rescheduled the customer to 9/11. W11700250. ; ordrng 1 WPW10558423 (Ice container)"

"Arrived on site to test unit for not cooling, tested unit found FC evaporator completely frozen, tested heater and could not get it to engage tested heater and found it reading open, recommend replacement of control, heater, UI and thermistor, ordered parts rescheduled for 9/10, customer wants AM appointment no parts installed ; ordrng 1 W11650662 (Heater harness assembly) and 1 W11559968 (Evap fan) and 1 WPW10384183 (Thermistor) and 1 W11518204 (UI)"

"Arrived on site , replaced evap cover and door gasket W11167902, W10917312. Turned on fridge . All checked normal. Advised to wait 24-48 before loading perishable food. No leaks detected . Job complete"

Arrived on site for a range that will not turn on the left rear burner. Inspected unit and work area. The customer advised that all three other burners work but theyre not sure exactly what happened. I attempted to turn the burner on and confirmed the customers complaint. I gained access to the element and found the element broken. I replaced the element and tested the unit. I found the unit working and operating as designed. Call complete. W11171119.

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Upon entry I found the refrigerator at reasonable temperatures but the freezer was not. I found that the unit wasnt even trying to call upon entry and gained access to the back. I found the compressor extremely hot to touch indicating a failed compressor. Ordering sealed system parts in the office. Will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the hub assembly and agitator and tested the unit. I found the unit working and operating as designed. Call complete. W10528947 and W11550891.

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she was washing a very light load and that the unit would not stop continuing to run. I ran the unit through diagnostics and found an F3 E1 (pressure system fault) error code. I checked the pressure hose and did not find any damage done to the pressure hose. I blew through the pressure hose and did not find any debris in the air dome or the pressure hose. I checked all loads from the control board and found all components within range. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810.

MVW7232HC2 RG: Arrived on site for washer leaking water and clunking sounds per client. Further inspection found the washer was never balanced by the installers and they cross threaded the cold water hose. Also explained to client the clunking sound is totally normal.Reconnected cold water hose and balanced tested no water leaks from water supply product works as its designed.

Arrived on site for unit. Not making ice. Upon arrival inspected unit and found no water getting to unit. Replaced valve. Tested in. Unit is now functioning properly. Job complete. Used wpw10279909

MED4500MW0 Arrived to inspect non-operation. I found the terminal block had failed on the L2 line and I replaced. The cord had been damaged and the customer will obtain a replacement and contact us for scheduling.

JGC3536GS RG: Arrived on site for a gas cook top not leveled. Further inspection found the grates seem to be the correct ones but do not fit correctly ordering part#s W10689385 and W10689386 no gas leaks detected.; ordrng 2 W10689385 (Grates)s and 1 W10689386 (Grate)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, gasket, and dispenser motor and tested the unit. I found that the dispenser motor would not turn, but was buzzing. I attempted to manually spin the dispenser motor and found the motor completely seized up. I was able to remove the impeller, so I am re-ordering the dispenser motor. I rescheduled the customer to 9/12. WPW10317991, WP67006341, WP630522, W11378860, and WPW10309864.; ordrng 1 WPW10317991 (Dispenser motor)"

"Arrived on site to inspect washer making a loud grinding sound during spin and agitation. Upon further inspection I found that the cam had been grinding and lowered onto the the shield and damaged the shield and belt. I found the actuator being the likely source of the failure. I replaced the splutch assembly, belt, shield and actuator. I ran an automatic test cycle and unit is operating as designed. No water leaks observed during service W10913953 W10721967 W11239857 W11409708"

Arrived on site to installed previously diagnosed and ordered part. Installed latch kit and retested unit. The unit is operating as designed. W11685626

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise theyve been hearing and the noise was of the splutch assembly (cam) grinding or slipping during agitation cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I tilted the unit back and removed the pulley shield, belt and cam assembly and found signs of the cam teeth slipping on the pulley teeth. I removed and replaced the cam and belt and calibrated. Retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed. W11239857, W10721967"

DU1055XTSS3 Arrived on site to replace previously ordered part. Proceeded to replace WPW10224428 dispenser. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"KFGC506JSS05 Arrived on site to replace previously ordered parts. Proceeded to replace W11318331 left receiver, W11029221 latch, W11385801 glass door assy, W11194820 retainer glass, W11334152 frame glass and W11317948 right receiver. Tested unit and still same issue. Called techline and spoke with Leon SR#7739763037 and stated there is no further recommendation and WP will be reaching out to customer for a resolution. No further repair needed."

"WED560LHW2 Arrived on site for unit not heating. Upon arrival, customer stated unit does not heat well. Tested unit on 2 different cycles. Moisture sensor cycle produces 171 degrees F max temp with no clothes. Times dry cycle produces 182 - 126 degrees F offset temperatures. Unit is functioning as designed. No parts replaced"

"WRS588FIHZ04 Arrived on site for unit not cooling. Upon arrival, both compartments is cooling below 40 degrees F. Proceeded to expose evaporator coil and found partial frost pattern (picture attached). Unit needs sealed system repair. Ordering Wpw10143759 UV drier, W11506635 access valve, W11566897 evaporator and W11557671 compressor. Unit is a R600 refrigerant. Weighing call for 2 hours. No water leaks detected at this time. Office to reschedule ; ordrng 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11566897 (Evaporator) and 1 2hour (2 hour) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

Arrived onsite for console broken. On inspection the console is broken and the front of the dryer is bent below the door. Installed the new console ant tested unit. Dryer is operating as design. Ordering a new front of dryer. W11367038; ordrng 1 W11123144 (Front panel)

Arrived onsite for dishwasher not dispensing detergent. On arrival customer explained the detergent door opens but does not mix with the water. I found F4E3 and F7E1 error codes present. I found the heater to be working after a diagnostic cycle and the wash motor to be working during cycle. However the F4E3 error code was still present. I replaced the pump and motor and ran a diagnostic cycle. The unit is now operating at this time of service. No water leaks present at time of service. Call complete. INSTALLED W11613479 PUMP AND MOTOR.

Arrived onsite for oven tripping the breaker. I took the ground off the back of the oven and ran to 500 degrees. The oven reached set temp with no issue. After reaching temp I turned the unit off and attached the ground and ran to 500 again. After set temp was reached I set a timer on the oven for 2 hours and explained to the customer that she will need to turn off after the timer is up. Unit is operating as designed. I also advised the customer to get their gfci breaker replaced is problem is still present. Call complete. No parts installed.

"Arrived I site to inspect refrigerator freezing in the fresh food section. Upon further inspection, I measured the temperature in the freezer as 10 and the refrigerator temperature measured 25. I gained access to the evaporator and observed no even frost pattern on the evaporator (photo) the refrigerator is overcompensating and resulting the refrigerator freezing. Im ordering parts for a sealed system repair. Compressor W11582579 lokring W11504415 lokring W11504431 lokring W11506619 tube charging W11506635 drier W11109499 lokring W11504445 lokring W11504449Evaporator W11562258 lokring W11504419 lokring W11504449 CNOTE 2-hr; ordrng 1 W11582579 (Compressor) and 1 W11504415 (Lokring) and 1 W11504431 (Lokring) and 1 W11506619 (Lokring) and 1 W11506635 (Tube charging) and 1 W11109499 (Drier) and 1 W11504445 (Lokring) and 1 W11504449 (Lokring) and 1 W11562258 (Evaporator) and 1 W11504419 (Lokring Suction line to evaporator) and 1 W11504449 (Lokring capillary tube to evaporator) and 1 CNOTE (2-hr)"

"Arrived onsite for dryer making a clicking noise. On inspection I could hear the clicking noise. I gain actually to the drum and found sound damper pad had pulled away from the side of the dryer and the drum was hitting it when it was spinning. I cut 2 inches off the pad, on further inspection found that the element housing was not seated all the way against the back wall. I pulled the housing in reseated it into the back part of the dryer. The pad probably pulled away from the side due to the extra heat inside the cavity of the dryer. Ran the dryer for 10 minutes and the sound was gone. No parts installed during service."

WFW560CHW4 Arrived on site to re diagnose unit with 2nd man. We proceeded to unstack dryer. Removed control panel and found resister to be burnt. Replaced W11549931 control. Ran diagnostics and found unit not spinning. Proceeded to replace W11325580 control. Ran diagnostics again and found unit running within specs. Ran consumer cycle for 10 minutes and unit is agitating and functioning as designed. Cleared all codes. No water leaks detected at this time.

Arrived onsite for washer not draining. On inspection found the pump wire pulled from the connector. Reconnect the wire and tested. Ran the diagnostic cycle on washer and it passed with no issues. The unit had water in it when I first got here and the basket was a on the ground. Ordering suspension for the washer. No parts installed during service. ; ordrng 1 W11396716 (Suspension)

"Arrived on site to inspect unit for light not working. Upon closer inspection found bulb filament failed. Replaced bulb, tested unit, unit is now illuminated. Job complete. USED W10886919"

"Arrived on site to replace pump and motor diagnosed on previous tip. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11613480"

"Arrived on site to inspect unit for not tumbling. Upon closer inspection found be.t broken. Replaced belt from repair kit,tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 4392065"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer stated that the unit was full of water, but they were able to get the clothes out. I found the unit unplugged and upon plugging the unit in, I did find the drain pump try to activate but not actually drain water out. I removed the water from the tub and gained access to the drain pump. I found the drain pump showing within range, but once I removed it, I found the impeller completely stripped. I replaced the drain pump and tested the unit. I found a little water flow coming through the cold water side on the valve. I went ahead and replaced the valve as well and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W 11188329 and W10876600."

On arrival verified complaint of not dispensing ice. Replaced bucket and found still not dispensing. After visual inspection found bucket is pulling the ice and not pushing. Verified motor is turning the wrong direction. Voltage is correct and polarity is correct at the wall. Spoke to GC and SW unit will need a main board. Customer declined repair. Returned the ice bucket and service already collected. Job complete no parts installed.

Arrived onsite to replace damaged door. Replaced RC door. Unit is functioning properly. Job complete

"Arrived onsite for unit needing compressor replaced. Tapped system and was charged, no signs of leak. Replaced compressor,dye drier and access valve. Pulled vacuum and charged per spec. Tested and unit is functioning properly. Customers will allow 24-48hrs for temps to stabilize. Customer will monitor . Job complete . Used w10507884, w11506635 and wpw101437"

"Arrived on site to diagnose ice machine that's not generating cubes, but running. Checked cutter grid and found the wire on the far left wrap broken, causing ice to be unable to melt into cubes. Replaced cutter grid to resolve. Unit working as designed. Parts used - W10919199"

"Arrived on site to follow up on washer that was not running and throwing F8E1 error for Long Fill. I tested the flow and found both hot and cold dispensing at a reasonably quick rate, and should not be triggering the error. I disconnected and blew out the pressure line and had a slight pop when I did, which was likely a blockage causing the control not to see the pressure differences. I started 2 normal cycles once I reconnected the hose and they both progressed into the washing part of the cycle with no problems and we're filled to the factory spec level. Advised customer of my findings and action, and advised that if this error returns the unit will need a new control due to pressure related issues. No parts used. Call completed."

"Arrived on site to diagnose refrigerator that was not cooling / dispensing water. Examined unit and found bottom half of RC and FC were cold, but evaporator fan is NOT running. Reservoir is frozen as well, preventing ice and water from flowing. Checked voltage and verified I had 120v present at the fan, motor will just not spin. Ordering evap fan to resolve. Return visit set for 9/13, customer needs AM appt. ; ordrng 1 WP2315549 (Evap Fan Motor) and 1 W11566475 (Freezer Harness)"

"Arrived on site to diagnose refrigerator building condensation on ceiling of RC. Examined and took picture. Checked unit for warm air infiltration. Found over 15 inches of gaps in the RC door gasket on the left side, as well as 2 spots on the lower right side of the cabinet with a liner gap. I used some silicon to seal the gap, and was able to use my heat gun to mold and seal the gasket to the liner. This should remove all air leaks / infiltration points. I did tap the ceiling and it felt like it may be missing / not densely foamed. Checked temps with IR and found ceiling 6 degrees warmer than the walls, which is not enough to cause massive condensation. Advised to follow up if condensation returns. Unit sealed at this time. Parts used - W10841140."

"WMH31017HS10 RG: Arrived on site for a otr microwave lights not turning off. Further inspection found part#w11552018 had caused the light issue, causing light to stay on . Installed control ran test product works as its designed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that since they called in for repairs due to the loud noises, the unit has stopped cooling. I found the fresh foods section cool but not properly cooling to set temps. I found a large amount of frost/ice on the FC evap cover. Placed the unit in diagnostics and checked the thermistors and found the defrost thermistor closed and the defrost element is heating as I could hear is making a sizzling noise when water would hit it. Once I took the unit out of diagnostics, the compressor began to make a humming noise. I removed the back cover and found the compressor extremely hot and beginning to make a louder humming noise. I attempted to adjust the compressor, but no adjustment would stop the noise. I am ordering the compressor, access valve, UV dye drier, defrost thermistor, fan harness, defrost element, hv control, R600-COPPER CAP TUBE, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-2 HOUR JOB, NITROGEN, CNOTE-PLACE ON CANCELLATION LIST. I had my customer sign the waiver of damages when defrosting refrigerator and recommended they unplug the unit and allow it to defrost and place towels around it to absorb any leaking water from defrosting. Recommended they unplug the unit 24 hours before I return to perform the sealed system repair. No water leaks observed during service, no parts installed.; ordrng 1 W10316760 (Thermistor) and 1 WPW10384183 (Defrost thermistor) and 1 W11566892 (Fan harness) and 1 W11567493 (Defrost heater) and 1 W11595219 (Hv control) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11736670 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 NITROGEN (NITROGEN) and 1 R600COPPERCAPTUBE (R600 COPPER CAP TUBE)"

"Arrived on site to install previously diagnosed and ordered part. Due to the switch harness failure and the unit not being converted to LP, I removed and replaced the harness, converted the unit to LP and converted the regulator and tested. Unit is operating as designed. While reassembling the unit, the back left orifice holder screw got crossways and the head of the screw snapped off. The same happened on the front right orifice holder. I am ordering the back left and front right orifices holders and screws and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/11/24. No gas leaks detected during service. W11205318, W11561443; ordrng 1 W10594402 (Left rear orifice holder) and 1 W10597159 (Right front orifice holder) and 6 W11699921 (Screw)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, techline recommended replacing the RC shelf rails at the back wall. Upon arrival, the customer advised me of the issue which is the lower shelves are bowing inward at the inner corners. The upper shelves are seated properly. I removed the lower shelves and placed the upper shelves in their place and found the upper shelves bow inward when placed in a lower position. I disassembled the RC section to gain access to the center rail and removed it finding that the rail was badly bent in the center (photo). I replaced the center rail with a new rail and retested the shelving and they are seating properly. Reassembled the RC section and retested the shelves and unit is operating as designed. No water leaks observed during service, job completed. W11690685"

"Arrived on site for unit not powering on. Upon arrival, confirmed issue of no oven lights or panel lighting up. Removed unit from wall cabinet. Found harness and supply wiring are burnt. Need to replace harness. Ordering harness. Customer to call us back once supply wiring has been repaired at junction box. Office to reschedule ; ordrng 1 W11245674 (Harness) and 1 WP4449751 (Tod)"

"Arrived on site for icemaker not operating correctly. Upon arrival, inspected unit. Found that having to keep resetting ice maker in order to operate. Replaced icemaker W11455232. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Once water entered the unit, the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613570"

Arrived on site for oven not heating . Igniter is glowing but not pulling enough amps to open valve . Replaced igniter W11590294. Oven is now igniting and preheated normally. No gas leaks detected at time of service . Job complete

Arrived onsite to retrieve data logger. Inspected dispenser and water is now dispensing. Ran ice maker and did complete harvest and completed fill. Office will load data. Job complete

"Arrived on site to inspect unit for error code f8e4 overfilling float switch issue. Upon arrival found float switch tray full of water. Removed water unit was still beeping. Replaced float, unit stopped beeping. Ran diagnostic cycle unit is running as intended. Informed customer soft water causes more suds and we see more issue with pods at homes with soft water. Informed customer switching soap will help keep issue from coming back. Job complete. USED W11545764"

"Arrived on site to inspect unit for error code f8e1 no water detected. Upon closer inspection found cold water not feeding at all in component activation, hot water working fine. Removed cold line confirmed line was getting water and found no build up. Replaced drawer assembly with valves, tested unit cold water is now feeding. Job complete. USED W11621181"

Arrived onsite to test unit for not starting. Found L1 burnt on control. Recommend harness and control replacement. Scheduled for 9-11. No parts replaced at this time. ; ordrng 1 W11736786 (Harness)

"Arrived on site to test dryer for noise. Customer stated he tried to cancel service. His washing machine is not working and they decided to buy and new washer and dryer set. No service provided, no fee collected. Job complete."

Arrived on site to test unit for leaking. Found over flow pan was full. Removed build up and completed diagnostics with no issues. Advised customer on using less soap to prevent over sudsing and causing leak. No parts replaced and no leaks detected at this time. Job complete.

Arrived on site to test unit for no ice production. Found harness is not damaged. Upon further inspection found price of ice was preventing feeler arm from moving causing unit to think ice bin was full. Completed harvest and filled as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to test unit for leak. Upon arrival customer stated unit leaks every cycle right at the door. Inspected unit found lower spray arm is starting to split and dispenser is not sealing properly causing leak to form inside of the door. Replaced lower spray arm (WPW10491331) and dispenser (W11705151). Tested unit with door off, found another leak point. Vent gasket is missing. Will need to order vent assembly for return visit. Ordering parts, rescheduled for 09/07.; ordrng 1 WPW10329609 (Vent assembly) and 1 WP8269259 (Vent gasket)"

"Arrived on site to test unit for broken agitator. Upon arrival customer stated her father has to constantly tighten the agitator, found agitator stripped from washplate. Replaced agitator (W10836692) and tested, unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced heater assembly (W11650662) and thermistor (WPW10384183) and tested unit, unit is producing ideal frost pattern. All components properly engaging and unit is running as designed, no leaks detected, job complete."

"MMV4207JZ00 Arrived on site to replace previously ordered parts. Upon replacing harness, found burnt connector to the cement resister (picture attached). Continued to replace W11383534 harness. During process, due to component overheating, relay switch on the lower interlock broke. Ordering W11182141 lower interlock. Scheduled to come back next day Sept 5th. In addition, magnetron needs to be replaced. ; ordrng 1 W11182141 (Lower interlock)"

"WRS325SDHZ05 Arrived to replace sealed system. I found the pre-cooler had several nicks in the protective polymer coating, allowing moisture to corrode the inner steel tubing and removed and replaced it. I replaced the compressor, service port and dye drier and vacuumed. I found it took an excessively long duration to vacuum down to just 350 microns and at the resting period, the microns increased by around 10 per minute. This denoted moisture still within the system and I pressurized to leak test, and then flush the system fully. Finding no pressure-detectable leaks, I re-vacuumed to 290 microns and monitored. Seeing no loss of vacuum, I charged with the MFG calculated refrigerant charge and tested. Operational test good, no water connections to unit."

Arrived on site for dishwasher toe panel not installed correctly. Adjusted leveling legs and attached toe grill properly. Call complete.

Arrived on site to inspect refrigerator no cooling properly. Upon initial inspection found the refrigerator has been unplugged for several days. I asked the customer if there had been any water coming from the unit after leaving it unplugged. He informed me that there was no water. I verified this by checking the condenser pan and observed no water in the pan. I plugged in the unit and the compressor started and fan operating fine however when I tested the compressor a second time I checked amps and read 9.5 and compressor did not start and tripped the overload. The compressor is becoming locked and will need to be replaced. I am ordering sealed system parts. W11506635 W10485433 W10177049 W11506635 office to schedule return service ; ordrng 1 W10485433 (Compressor) and 1 W10177049 (Drier) and 1 W11506635 (Access valve)

Arrived on site to install previously diagnosed and ordered parts. Replaced vent and optical sensor per previous tech. After replacing the two parts I tested the unit and the unit was still not running. I further diagnosed and found that the motor had burned itself out due to the filter assembly mesh being completely jammed inside. I replaced pump and motor and tested the unit and unit is operating as designed with no leaks observed during service. W11410464 W11414073 W11416362