". Arrived on site for a washing machine that is not dispensing the detergent. Inspected unit and work area. I confirmed the custo,erst complaint and found the detergent housing completely full of water indicating a valve or housing issue. I replaced the housing including the valves and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11127357."

Arrived onsite for previously diagnosed part. I installed the valve and unit is now working as designed. I found the ui start button to be broken and free wheeling. Need to order a start button to fix the issue. Ordering WP8181861 push button. Office to RS as the only stock is in Denton. No leaks are present after valve install.; ordrng 1 WP8181861 (Push button (Start))

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. I found the unit in the kitchen because the customer had swapped out her washer with another unit. The customer advised that the unit quits in the middle of the rinse cycle and they have to run the unit on a drain and spin to complete the cycle. I ran the unit through diagnostics and found an F8 E1 (long fill) and F0 E5 (off balance load) error codes. I tested the valves and found proper voltage going to both valves but the unit was not hooked up to water. I went ahead and replaced the valve assembly and tested the unit. I could not test the water functions but I found the unit draining, henning, and agitating as designed. The customer advised she'll need her husband to move the washer back into the laundry room and will call back if any other issues persist. Call complete. W11210463."

On arrival verified complaint of unit not filling fully on deep wash. Ran diag cycle and confirmed all components activate correctly. No error codes found. Replaced main board for possible failed pressure sensor. Ran calibration. Job complete installed w11607637

"Arrived on site to test unit for not working properly, tested unit found cracked sliding and corrosion on the console, replaced parts and tested, unit is still making a loud rattling noise and there is oil on the rotor, will need to replace gear case, rotor, clutch, ordering parts rescheduled for 3/14; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10754158 (Stator)"

Arrived on site for unit making noises. Upon arrival customer stated he could feel heat at top of the fridge and was concerned . Unit is a built him informed him that yes heat will come from the top where compressor was located . Customer then asked if unit was cooling properly inassured him yes it is -4 in freezer and 34 in fridge perfect temperatures. Customer asked about led informed him that is cosmetics and warranty will not cover light was no longer sticking customer said he would get double sided tape and stick back on. No parts used job completed

Arrived on site to test unit for stopping mid cycle. Customer stated unit would stop and error would flash. Customer would cycle power to unit and get it to run again. Found error f5e4(lid not opened between cycles). Verified with customer saved error is what's prompting. Recommend control replacement for throwing random code in the middle of wash cycle. Control has not yet been received. Office to reschedule. ; O-emld tckt

Arrived onsite for unit not drying. Customer stated unit is in warranty. Could not provide closing documents. Will look for docs and call whirlpool for dispatch.

"Arrived on site to replace the magnetron, capacitor, and diode. Replaced all three parts and tested the unit by heating water for one minute; the water heated properly. Conducted a second test by heating water for two minutes, and the water heated as expected. Job complete. Parts used: W10850446, W11256462, W1081868."

Arrived onsite and replaced LF valve and knob. Tested and unit is now functioning properly. Job complete

"Arrived on site to inspect refrigerator compressor constantly running and ice crystals in the freezer section. Upon further inspection, the customer advised that their concern was that the compressor continuously runs and they're afraid it's not good. I advised that the compressor is set to run for 96 hours, then it will go into defrost mode; therefore, it's normal to sound like it's constantly operating. When I opened the freezer door, cold air escaped, and once the warmer room temp air went inside the freezer, the glass shelves began to fog/frost up, which is normal. I advised the customer that with the unit cooling for 96 hours straight, the freezer is going to get very cold to the point where one can see the cold air moving when the door is opened. I placed the unit in diagnostics and changed the compressor run time to 8 hours in test #7. I found the unit is operating as designed. I leveled the unit andntestedmthe doors operations and they are closing properly. No water leaks observed during service, job completed."

"Arrived on site to test unit for knocking noise during spin. Upon arrival customer stated unit will make noises while washing clothes. Tested unit, found during a spin the unit made a rotational knocking noise and slider kept moving and trying to shift. Inspected unit, found failed slider and failed clutch. Replaced slider (W10734521) and clutch (W10754448) and tested unit, all components are properly engaging and unit is now running as designed. If callback occurs, recommend replacing gear case and rotor. No leaks detected, job complete."

"Arrived on site to test unit for long dry times, tested unit found air blowing from lint trap, vent test and it came in as completely restricted, advised customer to not use unit until the vent has been cleared by a professional, at this time job complete no parts installed"

"Arrived on site for a washing machine.That is not dispensing fabric softener. Inspected unit and work area. The customer advised that recently they've been noticing that they're fabric softener dispenser is still full at the end of the cycle. I checked the dispenser housing and did not find any clogs. Alright, tested both valves on the cold side and found minimal water flow coming through one of the valves. I replaced the cold water valve and tested the unit on a quick wash cycle. I found during the rants portion of the cycle. Water flow was dispensing into the fabric softener drawer and cleared out the fabric softener. The unit is now working and operating as designed. Call complete."

Arrived onsite for unit freezing in RC. On arrival no product was frozen. Customer stated has frozen once in about 2 months. Inspected and recommended adjusting temperature to 39 degrees and adjusting placement of food product as to not block air flow. Customer will monitor. Unit is functioning as designed. Job complete

"Arrived on site for unit leaking water. Upon arrival, customer presented photos showing water leaking from the front. Proceeded to inspect bellow and found foreign objects obstructing weep holes. Cleared all objects and cleans weep holes for any restrictions. Ran diagnostics and found no leaks. Found no tears on the bellow. Advised customer to clean the inner door glass and bellow every 2 loads and inspect weep holes for no further obstruction. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site for door not sealing. Found the door switch actuator on bottom is hitting the frame. Attemoted tomtighten but screws are threaded. Will need new door. Also ordering bottom hinge. Office will call to schedule. Unit is in separate small building. No one home to sign. ; ordrng 1 W11497277 (Door) and 1 W11312624 (Door hinge)

Arrived onsite and found unit operating with failure to cool. Per techline recommendation installed power supply board again. No change in symptoms. Compressor does not start. Checked voltage again and found proper vac voltage to the inverter and alos VDc on the red black at the power supply and also at the molex to the inverter. When the vdc is plugged into the inverter the green light has a normative pattern. Ordering sealed system to fix failed compressor. Contractor advised that the are unhappy with the delay and have made arrangements with their Jennair rep named Keith to have the unit replaced. WPW10624574 office to verify status before scheduling follow up at this address. ; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dye drier)

Arrived onsite for prediagnosed parts upon further inspection removed the front RH burner to replace igniter Screw that holds igniter was rusted in could not replaced order parts Burner WpW10515455 screw WP8273062 office to schedule no gas leaks observed during service ; ordrng 1 WPW10515455 (Burner front RH) and 1 WP8273062 (Screw)

"Arrived on site for loud screeching noise. Customer played video of noise, noise appears to be pump running with low water in pan,tightened drain cap ran diagnostic changed ice thickness found water line touching evaporator tubing adjusted water line. Ran diagnostic all test passed."

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct,inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Ronnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741098083 and spoke to safety 7741023806, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

Arrived on site to replace dishwasher tub to resolve leaking. Removed old tub and swapped all seals and components to new tub. Ran cycle and confirmed no leak present. Unit working as designed. Repair completed. No water leaks found. Parts used - W11409866.

"Arrived on site for dryer not stopping once timer hits mid cycle on any cycle select used. On arrival confirmed voltage from Outlet to terminal was correct but found timer motor broken internally and not advancing timer itself to stop position. Replaced timer wpw10185982 amd found timer advancing and unit working as designed, call complete"

WZF34X20DW06 Arrived on site for a freezer not cooling. On arrival product was unplugged client showed me a video of what it was doing . Start device would turn on compressor then it would fail. I replaced start device and tested product is working as its designed. Recommend to client to wait a couple of days before filling with food.

"MVWB835DW4 Arrived on site for a washer making nosies the last 10 minutes of the cycle. On arrival client showed me a video and it's confirmed the last 10 mins would make the nosies. I looked under the washer and removed the rotor, and the slider was worn out i replaced rotor and slider and product worked as it should. But I was considered about the last 10 minutes i asked client if she could call me if sounds come back . Client contacted me and said the noise is there but not loud. I contacted my manager and he directed me to order a main control and a clutch I also ordered a stator returning parts just in case. I rescheduled client for 3/11/25 no water leaks visible from main water supply. ; ordrng 1 W11400681 (Control board) and 1 W10754448 (Clutch) and 1 W10915700 (Stator)"

"Arrived on-site 4 washer getting off-balance during spin. On arrival confirmed failure, Anne immediately noticed that the suspension rods were not holding the tub properly in place after inspecting motor and gear case area. I'm finding no failures I then replaced the suspension rods W10780045. Tested unit with 8 towels and found unit it wor,ingredients as deaigned and stable. No leaks found call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the outer tub and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W10371566.

Arrived on site for unit not working. Ran diagnostics no error codes ran test cycle. Unit would fill then do nothing would not engage to wash cycle. Replaced s7m0 and motor issue still did not correct. Replaced control as well issue still did not resolve . Called tech line Spoke with Brian sr7741101632 ran series of test with tech line informed me I have a bad wire harness. Ordering part office to re schedule. ; ordrng 1 W11677715 (Wire harness)

"Arrived on site for refrigerator making loud buzzing noise, found noise coming from evaporator fan motor, found drain line heater was not properly inserted. Caused ice build up. Replaced motor and fan blade. Cleared ice around drain. Vefified operarion. Call complete. WP2315549"

Arrived on site to test unit for noise. Found noise customer was concerned with is the evap motor engaging. Found not obstructions or build up around evap motor. Advised customer noise is normal part of operation. Replaced diffuser for not adjusting properly. Unit now working as designed. Job complete.

"Arrived on site to inpsect washer not draining out all the water and also leaking. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I checked the underside of the washer and found no leaks or evidence of leaks. The amount of water left in the very bottom of the tub is normal and is designed to keep a small amount of water. The customer informed me that there is an issue in the plumbing near the washer and is leaking. This appears to be the source of the leak (photos). I ran a test cycle, and all components are operating as designed. I ran a quick cycle in consumer mode, and the unit is operating as designed, and no leaks observed during service. I advised the customer on proper detergent usage."

Arrived on site to inspect refrigerator with LED out in freezer and fresh food sections. I installed the LED kit and the LEDs are now operating as designed. I also tightened the freezer handle. The unit is now operating as designed. No water leaks were observed during service. W11683243

WTW5010LW0 Arrived on site for a washer with a wash plate defective. On arrival verified issue a defective wash plate . I replaced and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site to install previously ordered parts. Upon arrival, disassembled evaporator cover. Did quite see the frost pattern I would have liked to. The top couple of coils were frosted but the bottom one were not but contained lots of small ice cycles. I replaced the ordered Fc thermistor WPW10384183. I dried off the evaporator completely to test frost pattern. Contacted GC for assistance. Explained issues and sent in picture of frost pattern. Need to order sealed system repair. This is a R600 system with aluminum capillary tube. Lock ring kit needed. Ordering compressor, evaporator, access valve, and dye dryer. Customer will monitor unit. I explained sealed system tech will verify system and repair if necessary. Office to reschedule ; ordrng 1 W11582579 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 W11562258 (Evaporator) and 1 Lockringkit (Lock ring kit)"

Arrived on site to test unit for not spinning properly. Found error f5e2(lock failure). Recommend lock replacement. Scheduled for 03/14. No parts replaced at this time. ; ordrng 1 W11565030 (Door lock)

Arrived on site to test unit for leaking. Found serial number was not correct. Corrected serial number and able to service under rent a center 1yr additional warranty. Ran diagnostics and found drain was backing up causing leak. Advised customer to have maintenance clear drain. No parts replaced at this time. Job complete.

Arrived on site to repair previously diagnosed issue. Replaced moisture sensor harness. Advised customer on how sensor cycle works compared to time dry. Maintenance on site and recommended using time drybas well. Unit is functioning properly and as designed to job completed. Parts used wpw10298258

"Arrived on site to test unit for no ignition. Upon arrival customer stated unit gets gas but no spark. She reset GFCI and unit began to spark and ignite. Tested unit, all components are properly engaging. Noticed simmer flame is too high. Adjusted simmer flame to all burners, unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site for center burner having large flames and wrong color. Found burner head was not seated properly. Found burner cap not correctly on front right burner, corrected and advised customer of placing. Call complete. No parts."

"Arrived on site to test unit for gas smell and Orange flames, customer stated that unit has a strong gas smell when oven is being used, and the flames are Orange, tested unit found air gas shutter needs to be adjusted, and the Orange flames are the glow igniter, adjusted and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived onsite to replace elements and control. Replaced and proceed with burn off. Ran at 500 degrees, took pics. Customer will run for one hour. If breaker continues to trip, recommend replacing with a more quality breaker (ex GE breaker). Unit is running. Job complete."

"Arrived on site to inspect dryer not drying clothes and drive belt came off. Upon further inspection, I tested the unit and it immediately began to make a loud noise. I gained access to the motor and retested with the drum removed and it operated as designed. When I inspected the front bulkhead, I found a screw wedged in the seal. Rem9ved the screw and reassembled the unit and retested and unit is operating as designed. No parts installed. No lint observed during service, job completed."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced main control (W11034363), pump harness (W11126268) and bin thermistor (WPW10511923). Entered diagnostics, unit passed every test. Started a max ice cycle, after initial flush unit filled once more and began to produce ice slab. Advised customer to monitor unit for the next few days to ensure success of the repair. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect range not working. Upon further inspection, I found the display blank and unit non-responsive. Checked the breaker and found it to be a GFCI breaker and was tripped. I cycled power to the unit and gained access to the terminal block. I found the power cord harness twisted together at the block and corrected. I tested the unit on Bake at 350 degrees and while testing, I checked amp draw to the bake element and got 10amps, and at the broil element and got 14amps. Voltage was good at 247V. While testing amp draw, the unit cycled to the broil element and the breaker tripped. I cycled power again and advised the customer they needed to contact their builder and have the breaker replaced. Due to a language barrier, I notified the builder by text and they called me back. I spoke with James and advised of the previous repairs and the breaker continues to trip. I recommended they have someone come check the breaker and outlet and repalce the breaker as it continuously trips when using the unit. I advised that the breaker is a 40amp GFCI and the oven is only pulling 15amps. James advised he would have someone check it out. I requested that James have his person provide a receipt of service on the replacement of the breaker to my customer for future reference if the breaker continues to trip. I advised my customer that his builder rep was going to send someone to replace the breaker and provide a receipt that they need to keep. I contacted Whirlpool Safety and advised of the complaint, previous repairs and SR number received. Info documented and attached as a safety call to SR#7740673530. Unit is operating as designed, job completed. No parts installed."

Arrived onsite for slow centerline frost on the top freezer drawer. Freezer door closed and sealed properly. found unit refrigerator door right side bottom overlap tag gapped sufficiently to explain the new symptoms. Used basic adjustments and heat treatment to close the gap and cause proper overlap. Cleared frost to provide new baseline. AEX warranty. No charge. Advised that if frosting continues a freezer door may be needed to resolve due to possible insulation deteriorating. No parts.

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing error code LF-Long Fill (F8E1). I cleared the code and continued with testing and found the unit not getting enough water. I removed the inlet hoses and found a sandy substance inside the screens of the valves along with pieces of the interior of the hoses. I advised the customer of my findings and removed and replaced both valves and retested. Unit is operating as designed. I recommended the customer replace the inlet hoses due to them breaking down internally. No water leaks observed during service, job completed. WPW10212598, WPW10212596"

Arrived onsite for previously diagnosed parts. I installed the new wire harness and clip. Unit is now functioning as designed and completing cycles. No leaks present. Call complete. Installed W11755726 CLIP AND W11643701 LOWER WIRE HARNESS.

"Arrived on-site for washer not draining properly. Checked harness and hose is not clogged or kinked. Installed control(w11607637) , ran calibration and unit is working as designed."

"Arrived on site to inspect the front door glass coming apart. Tested the unit and found that the broken handle was causing the glass to sit incorrectly. Replaced the handle, tested the unit, and confirmed it is functioning properly. Job complete. Part used: W11730234 New construction Vacant unit no one here to sign"

"WTW5640XW1 Arrived on site for a washer making nosies. On arrival I heard nosies i looked under product and removed cover and found splutch assm was defective I replaced actuator, belt and splutch assm. I calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply."

"Arrived on site for stopping mid cycle. Upon arrival, tried getting into diagnostics and control panel is acting weird. Power cycled unit and final got into diagnostics. Got error code F2-E1 stuck key. Need to replace control. Replaced control W11637583. Test unit and is operating as designed. No leaks present job complete"

Arrived onsite for unit not getting clean dishes enough upon further inspection ran diagnostics f7e1 ran test cycles unit is working as designed instructed customer on pods

Arrived on-site for washer door not latching. Couldn't cycled unit. Installed latch(w11670519) and control(w11626074) lid is locking but unit won't drain. Found harness broke at pump. Didn't have harness with. Will use on return. ; schdld next appmnt for 3/12 WED !

"Arrived on site for dispenser issues. Found unit working as designed,let customer know unit does not have a water reservoir installed into just rolled water lines and can expect only about 2 cups of cold water."

Arrived on site for ice maker freezing over . Found fill tube freezing . Removed ice from fill spout . Ran harvest and fill couple times. Low water filling and dripping when done filling . Ordering valve . Set return 3/13 ; ordrng 1 W11645245 (Valve)

Arrived on site for door swinging open. Adjusted door and hinges tested door operation unit working as designed.

Garage on site for a refrigerator that has not making ice. Inspected unit and work area. I found the model and serial information on the machine was not correct and checked with claims and was advised that we could not get the unit covered under the current information sent over. The customer will update their information with their extended warranty company and will try to get another dispatch. Call complete.

On arrival verified complaint of unit not drying. Visual inspection shows no harness issues. Ran diag and confirmed Mp draw of heater see quick pics. Confirmed unit it was steamy. Checked dispenser and found it is dispensing rinse aid. Unit had no error codes. Unit is working correctly at this time. Job complete no parts installed

"Arrived onsite for washer shaking. Suspension test fine. Spoke to customer and stated unit shakes sometimes. Asked about last load and was fleece blankets. Instructed customer on cycle selections , loading and not overloading unit. Customer will make adjustments. Job complete"

Arrived on-site for unit not heating properly. Tested unit and is getting low temps. Installed control(w11448962) and tested units temperature. Unit averaged 350.

Arrived onsite for prediagnosed parts upon arrival replaced broken valve w11222849 ran test no leaks observed during service customer not available to sign

"Arrived on site to test unit for gas smell, customer stated that smell is only present when oven is being used, tested unit found incomplete combustion, called safety and reported findings, got authorized to adjust valve adjusted and tested unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to inspect the unit for no power. Tested the unit by checking voltage at the junction box and confirmed it was receiving the correct voltage with proper polarity. Tested the thermal fuse and found it was open. Replaced the thermal fuse, then tested the unit. The unit filled with water, the wash motor operated properly, and the unit drained correctly. Job complete. Part used W10258275"

"Arrived on-site to inspect the unit for foggy interior glass. The customer stated the issue had been present since the first time she used it. Contacted Techline, sent pictures for review, and followed their recommendation for the customer to clean the glass with a razor blade. Job complete. SR#7741099034"

Arrived on. Site for dryer tripping breaker . Found one of the terminal wires wasn't attached to terminal al block and making contact with cover . Replaced terminal with block kit 279320. Dryer is now heating and breaker is not tripping . No lint build up found . Job complete

"Arrived on site to test unit for not filling with water, tested unit found valves not open al, the way, ran test cycle and found the agitator is stripped, gearcase leaking oil, stripped rotor , will need to replace gearcase, agitator, clutch, rotor and slider, ordering parts rescheduled for 3/14; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate)"

"Arrived on site for no cool fridge. Found wire to inverter grounded into frame behind control box . Fixed wiring harness . Compressor not coming on still. Inverter clicking . Replaced inverter , W11546982 compressor ran for a min or two and shut down . Replaced control W11558182and fridge is now running and cooling . Getting good frost pattern . Nomwater leaks detected at time of service . Job complete"

"Arrived on. Site for dryer giving 3-3 code . Ran diagnostics 3-3code was only found . Ran dryer and unit shut down and threw code . Replaced thermistor, and cutoff thermistor280148, WP8577274. Ran dryer and not getting error code . Job complete ; O-emld tckt"

Arrived onsite for unit not igniting. Found unit is functioning. However found RF burner igniter is loose and can potentially fall through cooktop. Ordering RF orifice holder assembly. Office to reschedule. ; ordrng 1 W10594402 (Rf orifice holder) and 1 W11507531 (RF igniter) and 1 8286863 (Electrode spring)

"Arrived on site to inspect washer leaking water. Upon further inspection, the tenant advised the unit is leaking at large amount of water from the back right side. I inspected the back panel and found no signs of a water leak. I removed the top panel and inspected the back right corner, I found a large amount of detergent debris and dry water spots (photo). When I went to gain access to the air vent at the back right side, I inspected the drain hose and found it not properly installed (photo). I removed the clamp and re-installed the hose and secured it with the clamp. I gained access to the air vent and found a large amount of old detergent residue in the tube (photos). I advised the tenant of my findings and made recommendations for use and care, as well as, detergent use. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed RR and LR valve, replaced and tested, unit is now running as designed no leaks detected job complete installed W11620424, W11620109"

Arrived onsite for previously diagnosed parts. I replaced the door handle cover and unit now functions and looks as designed. Call complete. Installed W11690848 HANDLE COVER AND W10850046 SCREWX2.

"Arrived on site to test unit for F7E1, tested unit found leaking capacitor replaced capacitor and shift actuator as precautionary and tested, found that the unit has a failed gear case a loud grind coming from with in, attempted to remove the gearcase but was not successful, shaft is welded on to the basket, will need to do a complete rebuild, will Need to replace, tub, basket, gearcase, belt , cam and actuator, ordering parts office to reschedule installed W11481722, W113395618; ordrng 1 W11481722 (Shift actuator) and 1 W11513243 (Basket) and 1 W11219115 (Tub) and 1 W11550891 (Agitator)"

"Arrived onsite for washer not advancing cycles. I found the washplate lifted again. The washplate is stripped and needs to be replaced, however I found the shaft on the gearcase to pull up and down. This is indicating the gearcase has failed and needs to be replaced aswell. I'm ordering W11454734 Gearcase to continue with repair aswell as WPW10006384 Belt for the new cam. Set to return 03-11-2025. Office to get a better time frame prior day.; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt)"

"Arrived on site to test unit for noise, tested unit found ceased pulley, replaced and tested but noticed a loud howling noise coming from the motor the longer it runs will need to order motor and return, rescheduled for 3/14 installed 4392065; ordrng 1 279827 (Motor)"

Arrived on site to test unit for leaking. Found cold valve was busted. Replaced valve(W11614515) and unit is now working as designed. Job complete.

Arrived on site for long dry time. Upon arrival tenant stated they use time dry and high heat but takes awhile to dry. Checked voltage and air flow found sir flow restriction. JZ was just here 2/24/25 he took picturesband informed maintenance of air flow restriction. Maintenance agreed with Jimmy to get dryer vent cleared out. Went and spoke with maintenance they told me they have not done anything for dryer vent restriction. I again informed them they need to clear out dryer ventilation due to restriction. Reported to claims no parts used job completed

"Arrived on-site to replace the sump, motor, and both the top and bottom spray arms. Successfully replaced all three parts and tested the unit. The unit is functioning properly, with no leaks detected at this time. Job complete Parts used: W11416363, W11545334, W11550888."

"Arrived on site to inspect dishwasher, not starting a cycle. Upon further inpsection, I placed the unit into diagnostics and observed error code F4E3 (motor not running). I am ordering the motor and sump assembly. Office to schedule return service. W11025157. No water leaks observed during service. ; ordrng 1 W11025157 (Sump and motor)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and management recommendations, I removed and replaced the compressor, access valve, and dyr drier. I evacuated the system then cleared it with nitrogen. I removed and replaced the parts mentioned and vacuumed thensystem down to -30/0psi. Installed 64oz of R600 refrigerant and allowed thensystem to equalize. Tested the unit and it is beginning to cool and operate as designed. No water leaks observed during service, job completed. W11557671, WPW10143759, W11506635"

Arrived on site to repair previously diagnosed issue dryer door not closing. Repaired boot and installed new clamp made sure seal was on good a drain holes matched up. Went to go test unit shut the door door will not latch in place latch broken. Ordering part office to re schedule ; ordrng 1 W11565030 (Latch)

On arrival verified complaint of unit making noise. During ice maker harvest customer says it makes a loud noise. Ran ice maker harvest and confirmed ice maker fill tube is leaking down back wall. Ice has built up and is hitting evap fan blade. See quick pics. Removed ice and installed fill tube extension. Sealed with silicone under fill tube. Advised customer to wait 24 hrs for silicone to cure before turning on ice maker. Job complete installed wpw10496649

Arrived on site for noise complaint. Ran diagnostic all test passed noise is due to ice slab breaking from evaporator and also sliding down plate onto grid cutter.

"Arrived on site to inspect dryer not heating. Upon further inspection, I checked the dryer cycling temperatures. The temperatures are measuring normal. I ran an airflow test and found that the dryer is getting good airflow. I left instructions with the head of maintenance that the dryer is operating as designed and that it is possible that the proper cycle was not being selected for the right load size or material of clothes. I advised that the dryer uses moisture sensors on all cycles except timed dry, and based on the type of load, these sensors will reduce the time that the dryer will stay on. No parts installed."

"MVW6500MBK0 Arrived on site from previous visit to install parts. I installed wire harness, control board, belt,splutch, actuator, and gear case . I then calibrated and tested on customer mode ( quick wash) I stayed for the whole cycle to be completed. Product works as it's designed no water leaks visible from main water supply."

"Arrived on site to inspect unit for unlevel doors. Upon inspection found the left door is lower than the right. Raised left leveling leg until doors matched. Unit now appears as designed. No parts installed, job complete."

"Arrived on site to test unit for only dispensing crushed ice. Upon arrival tested unit, found only a minimal amount of crushed ice that dispensed, and no cubed ice. Motor is engaging and spinning the auger but ice is not being dispensed. Unit will need a new bin to fix issue. Ordering part, no parts installed, rescheduled for 03/12 AM.; ordrng 1 W11747578 (Ice bin)"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced main control (11350303), expansion control (W11259509) and UI (W11675436). Tested unit, all burners are now being regulated properly at lower temps. Unit is now running as designed, job complete."

"Arrived on site for unit not heating. Upon arrival, found unit tumbling, but not producing any heat. Proceed to check thermostats and found high limit thermostat reading OL. Check heater duct and motor duct and found no signs of restrictions or clogs. Ran airflow test and found no issues. Proceeded to replace high limit thermostat and ran consumer cycle to monitor heater cycle. Found heater to be cycling properly. Repair is covered under AEX warranty. Unit is functioning as designed."

Arrived onsite for unit not latching & cycle not starting upon further inspection found f7e1 replaced capacitor ran calibration unit is working as designed no leaks observed

Arrived onsite for unit not completing cycles. Customer stated the unit sprays water but about 30 minutes in the cycle will stop and not function. I found the console starting to bow up and the ui control is not responding correctly. When pressing drain the light will turn on but if you were to try to cancel the unit will not turn the drain off and the light will stay on. I could not access diagnostic mode due to the intermittent ui. Ordering W11613564 console Black to continue with repair as the unit is getting moisture due to bowing up. Set to return Tuesday 03-11-2025. Return with all parts.; ordrng 1 W11613564 (Console Black)

"Arrived onsite to replace drive components. Disassembled all but could not remove gearcase. Shaft is seized onto basket and tub. Will need to order tub, basket and drain filter for complete rebuild. Also ordering 2 hr time frame. Instructed customer NOT to use unit until repair is complete, unit will leak. Office to reschedule and give customer eta when available. ; ordrng 1 W11178227 (Basket) and 1 W11219115 (Tub) and 1 2hr (2hr) and 1 W11568797 (Drain filter) and 2 WP8533928 (Filter screw)s"

Arrived onsite for unit not completing a cycle. Ran diagnostics and found error code for washer motor failure. Tested and confirm wash motor not running. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on-site for drier, not heating on arrival. Confirm failure and found the heating element. Broken and signs of a clog in the venting of the home after replacing the heating element wp3387747 and the thermal cutoff 279973. I retested unit and found dryer heating as designed and instructed customer on how to clean the vent from top to bottom. Unit is working as design call complete"

"Arrived on-site for dryer, not working properly. On arrival confirmed failure and found that the operating thermostat on the bottom left hand side behind the dryer was completely burnt up and damaged. Anne had burnt up the wires connected to it, causing the heating element to run continuously. When the unit was turned on. And overheat, which is also what led to the thermal fuse breaking originally. Replaced 279838 element be ause it 2as close to grounding out, rep,aced broken stat with wp3387134 and repaired damage wiring. Tested unit it and found temps fluctuations and dryer over all working as deaigned. Call complete"

"Arrived on-site for wallovan, showing insulation between the control panel and upper right hand side of the upper oven door upon further inspection. I confirmed the installation showing and was able to remove the insulation and verify the rest of the unit was installed and working as designed. Also went over best cooking methods for different items for the customer. No parts installed Call complete."

Arrived on-site for washer not cycling. Found error code t1e2. Ordering control(W11725661 ); ordrng 1 W11725661 (Control)

"Arrived on site to replace the sump and motor, tub gasket, and dispenser. Replaced all three parts, then ran a test cycle. The unit tested well, with no leaks present at this time. Job complete. Parts used: W11416362, W11483553, W11412300."

Arrived on site for cooling issue. Removed deli drawers found evaporator cover heavily in cased in ice diagmosed unitmwill need a new fan assembky that includes thermistor and drain pan. Customer will defrost unit 48hrs before return visit. ; schdld next appmnt for 3/13 THU !

Arrived onsite for unit needing drain pump replaced. Replaced and tested. Unit is functioning properly. No leaks present at this time . Job complete