Mr Aaron - Round Rock, TX
Jonathan was very knowledgeable about my Whirpool appliances.
Ryan - Round Rock, TX
Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.
Cheryl - Burnet, TX
Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.
Great job Mike
Hering - Temple, TX
We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.
Lori - Lakeway, TX
Rodney - Leander, TX
Tony the technician was very polite and new what he was doing. Great service
Carla - Smithville, TX
Carlos did excellent job, courteous and knowledgeable.
Janis - Buda, TX
Very pleasant young man who came to my house to do the work.Quick and efficient
Nealy - Temple, TX
On time and knowledgeable
Robbye - Georgetown, TX
They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.
Doris - Austin, TX
My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.
Very knowledgeable and customer oriented!
Mom - Austin, TX
We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.
Great prompt service
Carl - Round Rock, TX
Jonathan was very efficient and courteous.
JennAir Steam Oven
Jenn Air Cook - Austin, TX
My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.
Robert - Leander, TX
Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.
Shawna - Austin, TX
Lynn - Burnet, TX
Very professional. Prompt. Would use again.
knowlegeable and efficient
Chadwick - Temple, TX
We were very satisfied with the service Mike performed in getting our washer repaired. This included the advice he gave us in deciding what we needed to do to remedy the problem. He was well trained, professional and friendly. And I would definitely recommend Mike and your company to friends and neighbors.
Barbara - Blanco, TX
Was on time and was very quick
Appliance Service Call
Mark - Jarrell, TX
Very nice to have a technician that showed up on time and took personal interest in ensuring that we were fully satisfied with the repair and went above and beyond to ensure we were familiar with how to optimize and properly maintain our appliances.
Ted - Temple, TX
Marshall - Temple, TX
Mike Gomez did an outstanding job in taking care and repairing my new refrigerator.
Tami - Pflugerville, TX
On time, courteous, knowledgeable----great experience.
Great service, very knowledgeable technician
Mario - San Antonio, TX
Fast service, very thorough, very knowledgeable technician explained the problem very well.
Laura - Round Rock, TX
On time, knowledgeable, friendly, efficient and thorough!
Mary - Austin, TX
Connor completed a full job. 100 % great service. Explained it well. Thanks so much!
Jean - Georgetown, TX
Steven is an excellent repairman. He was very efficient and I felt like I could have confidence in him.
Jay - Cedar Park, TX
Fantastic job on repair as well educated me on how to properly use and care of appliance. Best repairman I've ever met.
Mindy - Leander, TX
Technician arrived on time, as very knowledgeable, and had everything fixed in 15 minutes.
Mike - Cedar Park, TX
My repairman was not only efficient and well-qualified, but was also very thorough and knowledgeable about the issue/cause of the problem. He possesses excellent interpersonal skills and is a credit to your company. I would not hesitate to recommend Appliance Express to others.
Imelda - Burnet, TX
He was fast and very professional!
Oven on fritz
Rita - Leander, TX
Super service, super guy.
Tommy did a superb job , very friendly and attentive to our questions. 👍😀
Flor - Bertram, TX
I'm very satisfied with Tommy's job. I never believed in extended guaranties. But now I'm extremely satisfied with your service and quick attendance to my needs. Thank you.😀👍👍👍
whirlpool gx5shdxtq00 - hot fridge - cold freezer repair
Kenneth - Georgetown, TX
Thomas did a super job solving the problem at a reasonable price.
Mitchell - Belton, TX
Very friendly & professional!
Marlene - Point Venture, TX
Our washer was repaired in a timely manner and your customer service was top notch.
Micky - Leander, TX
Awesome Honest Service
Damon - Georgetown, TX
Tom was great he can in an assessed my issue and explained what needed to be completed in order to correct the issue.
Margaret - Dripping Springs, TX
Victoria - Georgetown, TX
The technician arrived on time was able to detect the problem very quickly and fixed it. Great job, very pleased
Millie - Lakeway, TX
Joe - Horseshoe Bay, TX
On time and friendly service.
Sharp - Fischer, TX
on time and efficient
Bob - Georgetown, TX
Mike Gomez is the best service tech I've ever had
Sandvall - Waco, TX
Mike couldn't have been MORE knowledgeable or professional when he came to he house today. Best appliance repair experience I've ever had
Truly Professional Service
Joe - Georgetown, TX
Best I/We have experienced in the last 45 years!
Mrs Horst - Austin, TX
Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.
Leon - Hewitt, TX
The technician was very nice and very knowledgeable tyvm for sending Mr.Gomez .....
Judy - Burnet, TX
Steve was very knowledgeable about the product. He was able to fix the problem quickly. He was very polite, would not hesitate to call him if we have any other problems.
Great service, although delayed
David - Georgetown, TX
Smith - Canyon Lake, TX
Excellent, fast service.
Williamson - Robinson, TX
Another nice experience
Michael - Round Rock, TX
Thank you again to Appliance Express. Timely scheduling, prompt, courteous, and professional service!
Clif is awesome
Robby - Austin, TX
Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif
Mike - Cedar Park, TX
Mr - Austin, TX
Antony - Cedar Park, TX
We highly recommend his services,
Efficient, knowledgeable and on time.
Rebecca - Georgetown, TX
Was very satisfied with the technician and the prompt repair.
Gena - Austin, TX
Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.
Mrs Beth Savard - Austin, TX
Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician
Brad - Leander, TX
Akers - New Braunfels, TX
Laura - Round Rock, TX
On time, professional, offered great advice & tips for my appliances.
Solid technical knowledge of product
Jeff - Waco, TX
Was there timely and did not take him long to fix problem
Kathy - Kingsland, TX
Was very pleased with complete service we recieved
Great service through a long haul
Tony - Austin, TX
This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.
Trustworthy, friendly and knowledgeable.
Marcela - Georgetown, TX
I have had different servicemen from Appliance Express at various times for different appliances. I have ALWAYS been very, very pleased with the results. I trust them.
Expertise and professionalism
Ryan - Cedar Park, TX
Jerry was knowledgeable, courteous, and enthusiastically helpful
Dryer repair at the Weck house
Drag - Temple, TX
Mike Gomez did an awesome job, he showed me exactly what he was doing and explained why every step of the way. He did such a good job and explained it so well I could almost do it myself next time.
Fred - Temple, TX
Mike was on time, friendly and professional. He did a nice job...
Bill - Georgetown, TX
Couldn't be better!!!
Knowledgeable and Customer Oriented
Billye - Lakeway, TX
Tommy made a convenient appointment with me and then called to confirm if he could arrive early. Yes; great. Then he listened to my issue with the washer and did not immediately assume I was nuts. Then he worked on the starter problem and discussed it with me. We think we arrived at a working (?!) solution. I appreciated his attitude and his knowledge. Thanks for sending him.
Fast, friendly, and excellent service!
Penny Reveile - Belton, TX
Mike Gomez was on time and came prepared with a new part. The dishwasher was fixed with one trip. I will definitely refer Appliance Express and Mike Gomez.
Michael - Round Rock, TX
Appliance Express is a wonderful customer oriented service business. All of our experiences with AE have been great, and Jerry was fanstastic! Expedient, courteous, personable, and honest.
Mary - Spicewood, TX
What a stress free appliance repair!!! Clif called 30 minutes before he arrived and was there right on time. He was pleasant and very informative. He had my range fixed in 30 minutes and had everything all cleaned up as well. Appliance Express has a whole folder with their information as well as what was done on my range. Great job!!!
Michael - Austin, TX
Came on time. Very knowledgeable. Friendly.
Mike - Meadowlakes, TX
The Iceman Cometh
Susan - Austin, TX
Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.
Al - Temple, TX
Very professional and knowledgeable service
Outstanding,punctual service. Great knowledgeable technician. Expert with repairs of Whirlpool.
Rebecca - Cedar Park, TX
Gerry was so helpful explain ing the workings of my new he washer. Very knowledgeable.
Tracy - Leander, TX
The technician is as both knowledgeable and friendly -- a fabulous combination.
Rohit - Bee Cave, TX
Great Customer Service
Zaidan - Austin, TX
Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.
Jacquie - Georgetown, TX
Gerry was very thorough and professional. He explained the problem and how he repaired it in detail.
Karen - Canyon Lake, TX
Friendly, informative, prompt technician took care of my appliance problems right away!
Geri - Leander, TX
Thomas did a wonderful job, he listened carefully to what the problem was and found the problem and had the part to do a replacement with him. I really appreciate his expertise! Many thanks to Thomas and Appliance Express!
Excellent and professional service
Beki Smit - Austin, TX
From the initial service order to the final completion of the 2-step job, Luis took great care of us.
Gopi - Cedar Park, TX
Jerry was quick enough to identify the problem. He also talked about best practices in terms of maintenance, which was very informative to us. I would prefer him every time...cheers 🙂
Oliver - Cedar Park, TX
Quick diagnosis and solution
Maggi - Leander, TX
Jerry (Gerry) was friendly and knowledgeable.
Michelle - Manor, TX
Jonathan was the service tech that repaired my dryer. While he was repairing my dryer, he explained what he was doing and offered helpful tidbits of information to make my dryer as well as my washer to run more efficiently. I would highly recommend this company to service your appliances.
Polite, efficient and explained problem and solution
Lee - Georgetown, TX
Mike knew exactly what to do and did it efficiently. He was polite and cleaned up after his work. He also explained how to avoid the problem in the future. Would recommend this company anytime.
Considerate & Helpful
Susan - Austin, TX
Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.
Cindy - Leander, TX
Jerry is excellent! He not only fixes the appliance(s), he also gives us tips to prolong the life. He goes above and beyond and is incredibly knowledgeable.
Great Service, super friendly! Very Knowledgeable
Kim - Point Venture, TX
Sharon - Round Rock, TX
Jonathan was very professional
Neckel - New Braunfels, TX
Prompt, professional, and courteous service. So far issue appears to be corrected.
Brown - Salado, TX
Excellent service call
Richard Hanson - Spicewood, TX
Knowledgeable tech that got us back up and running very quickly.
Lorraine - Cedar Park, TX
Gerry Caldwell was great, knowledgeable and efficient, and quick..
Warranty service work
Dennis - Georgetown, TX
warranty work. No cost
Godfrey - Round Rock, TX
Jonathan Short was extremely polite, empathetic, and willing to help with my new stove, and my cabrio dryer which is now three years old. His great attitude and service almost made me forget how much I hate that dryer! Thanks Jonathan Joyce Godfrey, Every Appliance Whirlpool
Judy - Cedar Park, TX
Jerry is very professional and always does a good job
Great service, very polite
Mr Jack Lavey - Austin, TX
Nailed the problem in seconds!
Eunice - Georgetown, TX
Tommy's great--the only one who finally fixed the icemaker last time. This time it was just dust, and I learned something.
Jackie - Temple, TX
Great service, very professional, explained issue thoroughly.
Mandy - Leander, TX
Jerry is very knowledgeable! He knew what the problem was right away.
Cecilia - Austin, TX
Ben - Jarrell, TX
Mike was excellent, he found the issue quickly and professionally. Very knowledgeable and courteous. Great job man, thank you
Great, friendly service!
Roger - Cedar Park, TX
Giesecke - Salado, TX
Great service, professional, on time and friendly
Frank - Austin, TX
Clif called ahead to let us know when he would arrive. He was friendly and also knowledgeable. Our dishwasher was fixed quickly and is working well at this time.
Job Well Done
Mike - Austin, TX
On time, had the parts, got the refrig fixed! Good job!
Fast and Helpful
Jeff - Spicewood, TX
Arrived on time and fixed problem within minutes. Was very helpful and knowledgeable about appliance and answered several questions.
excellent customer response and servce
Martin - Marble Falls, TX
everything was covered under warranty and service repair tech was very friendly and courteous.
Jess - Leander, TX
Great Service, Very helpful
Tracy - Cedar Park, TX
Helpful and Quick. Wesley offered great advice on how to better care for our dishwasher.
Rich - Leander, TX
Technician Wesley was great. Was very informative. Had answers to all our questions.
Steve did A great job.
Ralph - Georgetown, TX
Neil - Cedar Park, TX
On time, knowledgeable, and great service.
John - Georgetown, TX
It was excellent. Steve was efficient, prompt, and professional.
Very friendly, efficient and neat. Excellent job
Paul - Bertram, TX
Steve did a great job. I gave enough detail that he brought a part that might have been needed - it was - and it saved an extra trip and dead machine time. Nice job of being prepared. Steve called before showing up, had a neat clean appearance and name tag - good for security - and conducted himself very professionally.
Kris - Lakeway, TX
My product is under warranty. Getting the parts is taking a long time but customer service was great
Jerry - Round Rock, TX
Jonathan Short did an excellent job
Matt - Leander, TX
Gerry was prompt, quick, thorough and courteous. Believe he found the problem and was able to perform the fix during the same visit. Couldn't have asked for a better repair experience!
Great Service Speedy Service
Garcia - Round Rock, TX
Service technician jonathan short found and fixed the problem with my familys dryer, he was very friendly and was in and out like lighting, I recommend Appliance express, employees have great customer service!
Really great informative guy!!!
Jeannie - Leander, TX
Whirlpool double oven
Martha - West Lake Hills, TX
Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.
Bouillion - Georgetown, TX
Christy - Leander, TX
The tech, Jerry, was super thorough and friendly. While the main issue with our fridge was not resolved (part needed to be ordered) he identified and fixed/adjusted several other things that will ensure it will run more efficiently and avoid future issues. . A tech will be back in a few days with the part needed to fix the main issue.
Thompson - Canyon Lake, TX
Daniel was excellent all around. He quickly and efficiently worked on two appliances and was very knowledgeable answering the many questions I asked of him. We previously had our dishwasher serviced by multiple different companies without the results we were looking for. Finally everything seems to be working great. Thank you Daniel. Would highly recommend and will use again for our multiple properties.
Thank you, Paul.
Brandy - Austin, TX
Paul did a great job explaining the correct usage and maintenance of my new dishwasher.
Fantastic service, lower price than expected!
Justin - Austin, TX
Connor was amazing to work with. He carefully removed every item out of our freezer, and even took a picture on his phone so he knew exactly where items needed to go back in. In addition, there was a part ordered that he didn't need to replace, so I was credited back the amount for this part.
Brian - Leander, TX
Jerry was awesome
Andrea - Jonestown, TX
Excellent from start to finish. Professional.
Will - Leander, TX
Best customer service I have received in a long time.
Will call again!
Amanda - Lago Vista, TX
Great service, great tips/information for appliance care, & respectful service. We've used their service twice and will do it again!
Christina - Jonestown, TX
From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!
Friendly and thorough service
Lauren - Dripping Springs, TX
Very professional service
Hartshorn - Belton, TX
Very helpful and friendly. Thank you.
Derrick - Killeen, TX
Judy - Austin, TX
Chtay - Salado, TX
Astrid - Austin, TX
The technician was professional all the time. Also, he explained to me what he did, what he found, and also, answered all my additional questions.
Harrold - Austin, TX
very knowledgable, very helpful
Great Service Tech
Lisa - Austin, TX
Gerry C. arrived during the scheduled time and was very knowledgeable regarding Whirlpool appliances. He had reviewed the case file of my repair ahead of time and brought with him the items needed to complete the repair.
Review for Jerry
Madhav - Leander, TX
Ken - Spicewood, TX
I'm telling all my friends what a great service provider you are!
Kim - Round Rock, TX
I rarely give online feedback as a customer but these guys are worth it. Quick, super friendly, not only did I get my appliance part quickly replaced, but I was given tips on maintenance and care of my appliance. Very helpful! I'm telling my friends about your company!
Shanon - Round Rock, TX
Great service. He was very informative also.
Hollers - Waco, TX
He was very good. He came to my house in a timely manner within the scheduled time. Knew what he was doing and was great about explaining things to me. Great quality work!
Great and quick
Stephanie - Georgetown, TX
Very happy with the response time and our technician was friendly and knowledgeable. Will use again if needed.
Samuel - Leander, TX
Kenny - Temple, TX
Mike was very goog at explaining what was going on.
Job 155777 - Excellent!
Harrison - Austin, TX
Jerry did a thorough diagnosis, a complete repair and taught me something about my cooktop that I didn't know. He was personable and a great representative for Appliance Express.
Clif knew what to do and fixed the problem in a short tims.
Howard - Lakeway, TX
great service and info on the dishwasher
Jeannette - Wimberley, TX
Mr. Montgomery is very knowledgeable on our dishwasher. gave Us some tips on operating the dishwasher and keeping it clean and running efficiently.
Zarrillo - New Braunfels, TX
Killen - Temple, TX
Mike was very informative, courteous, and efficient. I hope he is the one dispatched for my next call.
Thrasher - Salado, TX
Quick and friendly service
Williams - Austin, TX
Appreciate the professional service and on-line technicians! Derek who has been to our home twice is a great representative for your company.
Faye - Belton, TX
Mike came by to diagnose my dryer and did a great job explaining everything. Also emailed me all the information so I could pass it on to my landlords, since it was an electrical issue and not appliance related.
Susan - Austin, TX
I appreciated the prompt, courteous service and the communication prior.
Basu - Austin, TX
The technicians who came for the service were excellent. The time taken for completing the service was too long service request made on jun 12,visit scheduled for jun16,actual visit made on jun14 and found a fuse needed replacement,and the fuse replaced on jun 21 ,2017. Customer satisfaction would have been higher if the service has been completed on jun12 itself considering the routine nature of the work.
Great Service! Exceptional quality.
Boster - Converse, TX
Extremely professional, timely, and knowledgeable.
Great in person service.
xiuting man - Austin, TX
very nice man
Joy - Robinson, TX
Mike Gomez is awesome!!
Menzel - Waco, TX
Mike was prompt, courteous and professional. He fixed our washer quickly and completely. If all of Applience Express's technicians are this good, we will have no problems highly recommending them to friends and neighbors!
Richard - Universal City, TX
Utterly amazed. We have struggled with a warmer than required refrigerator for three months with five service calls from a warranty provided "appliance repair service" . Total disaster......Kevin arrived as promised (a first for us with the other repair service) and within 10 minutes he identified the problem and shortly thereafter.........fixed it. We now can put our milk in the fridge. Outstanding customer service and more important a repairman who knew what he was doing.
Kimberly - Austin, TX
Connor explained so much about my new dishwasher! Plus he fixed the drain that had been installed incorrectly by the builder in about 2 minutes!!
Great, polite service
Pat - Georgetown, TX
On time. Called ahead as promised. Quick. Knowledgable. All around great service. Under warranty so can't speak toward cost.
Joann - Red Rock, TX
Raymond - Dripping Springs, TX
Clif was very professional and did an excellent job!! We were very happy with him and his work!!
On time and fixed the problem. Paul answered all my questions and concerns.
Karen - Austin, TX
Evangelina - Dripping Springs, TX
Knowledgeable and professional technician
Laura - Lakeway, TX
Clif was the technician assigned to check our dishwasher. He not only fixed it quickly but walked me through a bunch of features of the unit and how best to maintain it. Highly recommend!
Kimberly - Nolanville, TX
Fast, efficient and went above and beyond. Plan to have them back out for another repair soon.
Vargas - Kyle, TX
Prompt, knowledgable, learned something new about product
JEFF - Georgetown, TX
Mr - Austin, TX
Rick - San Marcos, TX
Microwave not working - Daniel had it back to normal in just a few minutes, very courteous in-home work and staff on the phone was great too!
Excellent service and a very polite young man
Betty - San Marcos, TX
Mrs Cara - Austin, TX
the scheduling, follow up, and repair outcome was all great. Only complaint is that the repairman left a bit of a mess for me to clean up.
The Mansions - Austin, TX
Excellent customer service
Mr Gregg Stegall - Austin, TX
Great Service, very knowledgable and courteous, I would recommend to anyone.
Great service!! Explained every detail about what he was doing.
Brenda - Schertz, TX
He did a great job of explaining what was wrong.
Ligon - Temple, TX
Mike was very courteous & knowledgeable. However, this is the 6th time someone has been out to work on this same referigerator. Mike & someone representing Whirlpool have installed a "kit" of some sort in the top which is designed to help pull away the air from the bottom freezer & help seal it from outside air leaking in, Which has been the the primary problem.
Arlene - Austin, TX
Great service done quickly!!! 👍🏼 Wesley Prater is a rockstar!
Mrs Leti Gonzales - Dale, TX
Learned alot about Whirlpool.
Henri - Bulverde, TX
Great service, prompt, fast repair.
Michael - Dripping Springs, TX
Bryan Novak - Smithville, TX
Turned out that nothing was wrong with my washer. Carlos did everything he could to figure out the problem.
Kang - Austin, TX
I really appreciate Wesley for his service. Great service !!!
Winters - New Braunfels, TX
Ms Teresa - Cedar Creek, TX
Great customer service
Toph - Austin, TX
they were very good to work with and had very good communication.
Antonio - Schertz, TX
Great service, on time and fixed!
Catherine - Austin, TX
Stearns - Canyon Lake, TX
Super job. Very professional, clean cut and courteous!!!
AJ - Georgetown, TX
He really knows what he is doing!!!!!
Victor Edwards - Bastrop, TX
Fast and courteous service
David S Kulikowski
David S Kulikowski - Elgin, TX
Fast and friendly
Carter - Austin, TX
Derek arrived first thing and didn't make me wait around all day. He was friendly and worked quickly. Highly recommended.
Nancy - Austin, TX
Very happy with wonderful customer service!
Snodene - Leander, TX
Great service. Greg did a great job
Diane - Austin, TX
Turner - Austin, TX
Derek was professional
Jessica - Dripping Springs, TX
Caroline - Austin, TX
Cliff was great! He explained the problem and gave tips on keeping my dryer running smooth.
"Old School" Solid Professional
Scott - Cedar Park, TX
I have had quite a few "professionals" over the years come to install, repair, replace, etc. I was actually pleasantly surprised when Paul - a professionally uniformed, well groomed, articulate professional, put booties over his shoes before walking in to fix my dishwasher. With "Yoda-like" knowledge that comes from experience, looked at it, tapped a few buttons, and knew the problem. Offered some advice on best settings, some direct contact info should it happen again, and was out in less than 20 minutes. I can't imagine that even if it was something I did that caused the problem, he would have said anything negative. Excellent all around!
Great service experience!
Michael - Bastrop, TX
Satterfield - Austin, TX
Great service. Derek was very helpful.
Explained everything and was very polite
Barbara - Austin, TX
Martinez - Austin, TX
Derek did a great job.
very helpful and friendly service!
Cones - Austin, TX
Steve arrived on time and was very efficient and completed our repairs. Very knowledgeable and excessed the problem quickly. Great job!
Lynn - Cedar Park, TX
Very pleased with the service I received. Technician was very knowledgeable about my frig's problem. Took care of that an adjusted a few other things
Great and Informative Service Call
Rusty - Leander, TX
Gerry was very helpful in getting our vent hood fixed. He also provided good tips on my other Whirlpool appliances
Ronda - Copperas Cove, TX
He was very pleasent and timely mannor. I really like him
Amanda Hayes - Lacy Lakeview, TX
Mike G has come out to the house a few times now and has been great everytime! Knows exactly what was wrong and was able to resolve the issue.
Linda - Austin, TX
The repair person came as scheduled, was polite and efficient. The repair was made quickly.
Service call review
John - Cedar Park, TX
Kevin Conrad - Austin, TX
Luis did a great job. Everything is good!
Great service overall
Ann - Georgetown, TX
Mr Terry - Kyle, TX
Eldon - Briarcliff, TX
Jimmy - Kyle, TX
Technician very courteous and knowledgeable and had our washer fixed quickly
Hall - Canyon Lake, TX
Daniel has been to our home to fix 2 different appliances. He's very competent and I would definitely request him again the next time we have an issue.
Mike was very prompt, friendly, and knowledgeable. He was able to repair everything that was wrong with the dishwasher, and gave us some great tips!
Ellis - Georgetown, TX
Jamshid - Austin, TX
Cliff was very professional and courteous and did the repair in a timely manner.
Awesome Customer Service
Charlotte - Temple, TX
Wonderful fast service! Would definitely recommend Mike.
Armstrong - San Antonio, TX
Great service, Polite, Caring
Great customer service
Debra - Spicewood, TX
Clif was courteous and professional. I appreciated the text reminding me of the appointment and Clif's call letting me know when he would arrive.
Professional and Great Service
Catherine - Cedar Park, TX
Paul was our service tech. He was courteous, professional, and very knowledgeable. The service was excellent. On time for the appointment. Called and advised me when they were on their way.The entire experience was exceptional. The price was very reasonable. I would recommend them and also call Appliance Express again.
Mr Dean - Austin, TX
Christina - Little River-Academy, TX
Art - Lakeway, TX
Service was prompt. Problem was identified and fixed with part that serviceman thought it might be. Courteous and professional.
Gary - Liberty Hill, TX
Armando - Cibolo, TX
Jennifer - Harker Heights, TX
Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.
Sharon - Paige, TX
timely, polite, informative.
Katie - Austin, TX
Very knowledgeable and helpful.
Robert - Cedar Park, TX
Just received new washer and dryer from Maytag and whirlpool refrigerator that needed maintenance. Dryer was squeaking fixed and explain what he did. Made sense in the problem was solved. Refrigerator from whirlpool needed adjustments to the Molen and the seals due to condensation.. Issue resolved. Thanks
Mike was very informative & explained in detail how the new washing machine worked. I was grateful for all his help & he was very nice & courteous. I
Brenda - Temple, TX
Appliance Express is prompt, courteous, & I enjoyed doing business with them. They are to be commended for all their help & hard work. Nowadays, that isn't always the case, but they went above & beyond.
Joe - Canyon Lake, TX
Excellent and fastest care ever received
Mr laxmi - Austin, TX
I am really happy with the service received. Very professional technician, he was expert on what he was doing , he explained everything I asked him about the care of the appliance. Thank you for the satisfactory customer service.
Gary - Cedar Park, TX
Jerry is easily the most impressive technician I've ever seen in action. I didn't rate cost because it was a warranty call.
Jason - San Antonio, TX
Great service, very knowledgeable person
Diana - Leander, TX
Very good experience
fast friendly service
Burner - Austin, TX
receptionist listened to problem and made arrangements to have part I thought would be needed on the truck; Derek was on time and friendly; fixed the machine quickly; I would highly recommend your company!
Cowden - San Antonio, TX
Showed up on time and serviceman was knowledgeable and very helpful. I'll call them again.
Martin - San Antonio, TX
Daniel did a very thorough job explaining what was wrong with the refrigerator and how he would repair it. We emptied the freezer compartment, got rid of the ice buildup, and repaired the door gasket. He left his card and advised us to call if any more issues with the refrigerator. Daniel was exceptional!
Daniel - New Braunfels, TX
Connor visited us today the 7th of June 2017, and is certainly a professional, and outstanding representative of your company. He has ordered a needed part for our dish washer, and will return to install when the part arrives. We're totally satisfied with the service we are receiving. Thank you.
Lewright - Austin, TX
Thanks for getting my washing machine back in action!!
Patricia - Canyon Lake, TX
Outstanding and professional.
Lisa - Cedar Park, TX
Jerry did an exceptional job of investigating the problems, explaining them, and ultimately fixing them. He is very pleasant and thorough. I wish everyone in the service industry was like him!
Eve - Marble Falls, TX
Jerry was so kind and thoughtful. He went beyond the call of duty for services given.
Quick, accurate, and most importantly FRIENDLY!
Litchfield - Austin, TX
Y'all did a wonderful job for me! Thank you for making this process so painless!
Great Service, Awesome Price!
Daryl - Georgetown, TX
Technician was prompt, fixed the problem quickly. It was a painless service call.
Carl Garcia 1814 Beechnut Cove Cedar Park TX
Carl - Cedar Park, TX
Y'all were amazing! Jerry was incredible as well we're the ladies on the phone. Thank you guys so much!
Leeman - San Antonio, TX
Kurt - Austin, TX
He was completely thourogh in explaining the problem.
John - Copperas Cove, TX
I have hopes that he will follow through on completion on this service accurately, and on time.
Elizabeth - Austin, TX
Jerry did an amazing job! Went above and beyond what our service call required and is so personable! We will definitely be using Appliance Express because of him!
Cory - Austin, TX
After two other techs 'diagnosing' the root cause, Jerry found the real problem and fixed what we thought was unworkable. Great experience!
Great Service / friendly tech
Roberto - Canyon Lake, TX
Honest, Knowledgeable Service
Debi - Austin, TX
They provided very specific information over the phone about what to expect. The service tech was friendly, knowledgeable, respectful and thorough. The price was exactly as it had been explained to me, and both my oven and cooktop are functioning properly. I highly recommend this company! I wish they service Viking so that they could fix my refrigerator too!
Finn Cunninghm - Elgin, TX
Carlos did an efficient and excellent jon
Loretta - Manor, TX
Technician was able to diagnose the problem with my dishwasher and ordered parts. Can't wait til my dishwasher is fully functional.
Matthew - Dripping Springs, TX
Patrick - Austin, TX
Carlos did a great job. Nullified the problem. He also provided great advice on the rest of the whirpool appliances
Polite and professional service tech
Bruce - Georgetown, TX
Unsatisfactory cheap fix for my brand new Kitchen Aid fridge
Diana - Austin, TX
The technician applied an epoxy/caulk on my freezer instead of replacing the defective seal gasket WITHOUT asking us first if this was acceptable. Now the freezer drawer sticks and there is still some condensation. He also said not to store pizza in the pizza box compartment although it had nothing to do with how the freezer drawer shut. I called and complained to the manufacturer as this is a brand new fridge under warranty. They agreed this was not acceptable and are sending a different approved appliance repair. I have already heard from them and they are ordering a new seal gasket to replace the defective one. I should note that we didn't have to pay because this is u dear warrNty, however, I am sure that the manufacturer Whirlpool had to pay.
Buit-in refrigerator repair
Ted - Austin, TX
We've waited for about 6 weeks now to get our built-in KitchenAid refrigerator repaired. Thank goodness the sealed system was still under warranty.
Tom - Austin, TX
Service tech was on time, very professional and fast. Left no mess. Highly recommended.
Maria - Round Rock, TX
Steve did a great job fixing my dishwasher. He was quick, courteous and offered a great advice on our appliance maintenance!
Paul - Georgetown, TX
Great service, will use again.
Michael - Austin, TX
The repair technician was nice and quickly got to work on fixing our Kitchenaid range. I especially appreciate that they can call thirty minutes before they arrive, instead of me sitting around the house all day for a 4+ hour window. This was the second time we've used Appliance Express and we'll continue to call them when our appliances act up. Thanks!
Thorough, Friendly, Professional
Ben - New Braunfels, TX
The technician made sure we felt comfortable with our appliances and how to use them. He was very professional and gave great customer service. This was warranty work, so it didn't cost us anything. I would recommend and use again. Thanks.
Denise - Austin, TX
Very awesome and fast reliable service!
Cindy - Garfield, TX
Courteous and knowledgable technician. Carlos was awesome! Will use company again!
Paul - Austin, TX
Prompt, courteous, neat and informative. Can't ask for better.
Excellent service! Reliable, responsive, knowledgeable
Household Bokros - Georgetown, TX
Great and knowledgeable service. Thank you.
Dee - Austin, TX
Quick, Easy repair
George - Lakeway, TX
Cliff did a great job diagnosing and fixing a condensation issue. It was fixed in less than 10 minutes. He was professional and resourceful.
Samantha - Austin, TX
Great, fast, friendly service!! He even used shoe covers upon entering my carpeted place. In and out in less than 30 minutes
Cynthia - Austin, TX
Scott McKenzie is SO very professional, I would recommend him to anyone! He is fast, courteous, knowledgeable and friendly. I couldn't have asked for more. Appliance Express is lucky to have him!!
Jeremy - Cedar Park, TX
Great customer service
Emily - Georgetown, TX
Great customer service, very personable
John - Austin, TX
Jefferey - Driftwood, TX
Connor was extremely knowledgeable and did excellent work
Nichol - Austin, TX
Gerry was very quick and efficient. Also gave some great tips on how to not run into the same problem. Highly recommend this company.
Quick and speedy repair
Mrs - Austin, TX
Our problem is fixed fairly quickly. Thanks!
Elizabeth - Spicewood, TX