We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78731
David S
Job Details: 11/30/2022
Arrived on site for fridge not sealing properly. I inspected the unit and work area. I found the freezer switch frozen. I found the freezer slide not working properly and sliding freely. I am ordering the sliders to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slides)s and 2 12002497 (Gear)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78750
David S
Job Details: 11/30/2022
"Arrived on site for washing machine making a noise. I inspected the unit and work area. I ran a diagnostics cycle. I found the water filling, when the unit got into a spin I can see excessive wobble out of the basket, I tested the suspension and found it good. I found the inner basket rotating evenly by hand. I gained access to the gear case and found some oil residue on it. I am ordering the gear case and control to be replaced, so The new control will calibrate to the gearcase. The office will reschedule when we have eta on the parts.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78759
Wesley
Job Details: 11/30/2022
Arrived onsite for dryer not heating. All other functions as normal. Found proper power supply at wall and block with and without load. Found heater circuit had continuity. Thermal fuse is good. Determined motor centrifugal switch failure. Ordering the motor to repair. 279827 motor. ; ordrng 1 279827 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Wesley
Job Details: 11/30/2022
Arrived onsite and found unit deli control unresponsive. Replaced deli control and found ongoing wiring issue. Also issue with the led circuit that includes the freezer. Ordering modules with intent to replace the freezer module to repair. Returning with drawer harness to repair deli control function. ; ordrng 3 W10695459 (Light module)s
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site to test unit for not spinning/agitating properly. Found cam was broken preventing proper shifting and engagement. Recommend replacing actuator, belt, cam, motor and run cap. Office to reschedule. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Bastrop, TX 78602
Joe Z
Job Details: 11/30/2022
"Arrived onsite for LID IS LOCKED AND THE WATER INSIDE IS NOT DRAINING . Upon arrival inspected unit and console is not powering on. Checked polarity and is good. Inspected control and getting 120 at control. Inspected console and not getting voltage. Inspected Drain pump has a resistance of 20, which is with in specs. Need to order control , latch , and UI Ordering lid switch, control, and UI. Need AUTHO. Office to reschedule ; ordrng 1 W11394572 (Lid Lock Assembly) and 1 W11478526 (Ui) and 1 W11614514 (Control) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lakeway, TX 78734
Luis
Job Details: 11/30/2022
"Arrived on site. New gasket damaged,found gasket on door damaged gasket insulated in door liner ordering a new door. ; ordrng 1 LW11037738 (Ff door ss) and 1 W11223753 (Nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 11/30/2022
Arrived on site installed new door removed protective film found large circle marking on finish ordering another door; ordrng 1 13107888SQ (Door)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Driftwood, TX 78619
Luis
Job Details: 11/30/2022
Arrived on site. Per installer unit appeared to leak refrigerant checked compressor compartment no oil traces unable to remove unit from enclosure due to installers pushing unit past trim installers will need to remove unit for any repairs. ; ordrng 1 W10890886 (Heater pan) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a wall oven that is still making a rattling sound during convection baking. Inspected unit and work area. Did confirm the customers complaint and ran the unit through a convection cycle. The unit ran for 15 minutes before making the sound but did make the sound several times. When pressing against the cover with a wooden spatula, I found the noise would cease. I called Whirlpool Techline and spoke to Bruce SR# 7735166300. He advised they have a known issue with the convection fan cover causing the rattling and to order three washers for the fan blade and the cover to go between the cover and cabinet. Ordering the washers and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 3 W10850808 (Washer)s"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS0A
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for Not Cooling - Both Sections. Upon arrival inspected unit and both sections are at correct temperature. Customer stated that the indicator light on control was just flashing. And both sections became warm. Found that unit only operates when setting is on the coldest setting. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11203924 (Control)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Marble Falls, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect wall oven shutting off. Upon further inspection, the customer advised that the unit would heat up then shut off and after approximately 30 mins, the display would come back on. I placed the unit in diagnostics showing error codes F6E4, F2E1, F1E1 & F9E0. Cleared the codes and tested and the unit would not reach preheat temps and then shut down. I am ordering the main control, control panel and CNOTE-SCHEDULE WITH TICKET 361251. ; ordrng 1 W11448962 (Main control) and 1 W11600651 (Control panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Marble Falls, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator not leveled. Upon further inspection, I found the right side of the unit sitting lower than the left side. Customer pointed out that one of the shelves was not sitting level. I inspected the shelf and found it not assembled correctly and the glass is not seated on the brackets correctly causing the shelf to rock when installed. I leveled the unit and aligned the crisper drawer doors. Due to the shelf not manufactured properly and another being broken, I am ordering two (2) shelves and scheduled return service for 12/07/22. No water leaks observed during service.; ordrng 2 W11245713 (Shelf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket deformed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11483553 (Gasket)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for not operating properly, tested unit found all components activating properly in diagnostics but when preheating a F8E0 error code, not reaching proper fan speed, also unit is not installed properly that will cause future issues hole on in cabinet needs to be covered up before our next visit, will need to replace control and blower, ordering parts office to reschedule ; ordrng 1 W11598119 (Blower)"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/30/2022
"Arrived on site for dryer not starting after it was powered on. Upon arrival confirmed issue. Ran tests and checked hardware under drum but found no failures. Found diagnostics had f4e4 sealed. Tested control and found l2 relay voltage issue and control no disturbing power properly. After getting customer autho I made repaired, reassembled, and tested unit. Found dryer fully functioning as designed. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Killeen, TX 76549
Tyler
Job Details: 11/30/2022
Arrived on site for dishwasher not cleaning the dishes well. Upon arrival confirmed issue. Found no errors In Diagnostics. Found signs debri back flow from disposal. Also found spray arms slightly clogged leading to improper water circulation. Went over methods for safely removing and cleaning dishwasher with manufacture safe recommendations with a proper cleaning cycle. Unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a dryer that will not turn on. Found only half power at wall outlet indicating electrical issue in home.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Driftwood, TX 78619
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for broken front glass. Replaced glass unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for left rear burner turning off when going to low. Adjusted the valve test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
Arrived on site and inspected dishwasher and found it would not drain. Sound drain hose is clogged with food and after clearing it dishwasher it will now drain properly
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site and found oven is showing control panel is locked. Control panel will not clear, will not enter diagnostic and power cycling has no effect. A new control panel will be needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Buda, TX 78610
Kevin
Job Details: 11/30/2022
"Arrived on site and found no ice production, freezer temp is 2 degrees icebox temp is 19. found no errors in test 56, tests 57, 45, 36, and 15 pass. While on hold water is freezing in tray, Spoke with techline and Checked test 56 again and it is now showing E5. tech line recommended replacing icemaker 7735162963
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Leander, TX 78641
Maurice R
Job Details: 11/30/2022
Arrived onsite for dishwasher not draining. On inspection went to drain unit the drain was cavitaing while try to drain. Replaced the drain pump put the unit in diagnostics mode and the motor started making a clicking noise. Replaced the pump assembly and re ran the unit in diagnostics mode. The unit is operating as designed. No water leaks detected during service
We serviced a
WHIRLPOOL COOKTOP
Model JED3536GB01
Near Lakeway, TX 78734
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for broken cooktop. Replaced cooktop . Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Austin, TX 78726
David S
Job Details: 11/30/2022
"Arrived on site to possible install previous diagnosed part. I gained access to the gearcase and inspected the slide, I found it intact and no oil leaking on it. I gained access to the control and tested drain pump, lid lock and valves, I found them within range. I replaced the control and and ran a calibration. I ran a diagnostics cycle and found the unit working as designed.
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A4
Near Georgetown, TX 78628
Kimo
Job Details: 11/30/2022
Arrived onsite for a washer that is leaking. Upon inspection I found that the Garmin spray nozzle. Was spraying some water over the tub ring and would run down the sides if the chassis and would build up in the bottom trim and overflow. I installed the noise and found some hard water buildup that was disrupting the flow of water causing the issue. I corrected the and tested the unit and found that it was operating as designed.job complete.
We serviced a
LG WASHER
Model WM3570HWA/01
Near Austin, TX 78703
Wesley
Job Details: 11/30/2022
"Arrived onsite and advised that for ongoing long fill error, cold water valve should be replaced. Complete valve replacement. Unit is running leak free and error free at time of service. All checks good. Unit is now operating as designed."
We serviced a
KENMORE WASHER
Model 796.402729
Near Austin, TX 78729
Wesley
Job Details: 11/30/2022
Arrived onsite for water valve leaking into tub during standby. Completed repair and tested for leaks. Unit is now operating as designed. Leak free. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Austin, TX 78734
Luis
Job Details: 11/30/2022
Arrived on site. Installed end cap and lid customer provided replaced both fresh food door gaskets checked door seals good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near The Hills, TX 78738
Luis
Job Details: 11/30/2022
"Arrived on site for loud noise while dispensing water and filling icemaker. Replaced back water valve,water line and reducing valve noise has reduced. Customer still with noise advised customer replacing shut off valve due to corrosion on valve
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site and replaced previously diagnosed drain pump. Removed trim nails and reassembled, unit now working as designed. No leaks detected.
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for Not Tumbling or Spinning. Upon arrival ran diagnostics and there are no error codes. Disassembled unit to inspect heating circuit. Found fracture in element and blown thermal fuse. Found lots of lint in cabinet and lots of lint blocking vent hose. Need to replace element and thermal fuse. Cleaned and cleared all lint. Replaced element and thermal fuse. Test unit and unit is operating as designed. Job complet
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78749
Luis
Job Details: 11/30/2022
"Arrived on site. Customer defrosted unit removed evaporator cover,disconnected harness found broken pin and corroded pins in liner harness called tech support per tech support
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV176NTF
Near New Braunfels, TX 78130
Andrey
Job Details: 11/30/2022
"Arrived on site to test u it for tripping breaker, tested unit found faulty switch housing and shorted switch, unit has service pointer to fix this issue
We serviced a
LG WASHER
Model WM2250CW
Near Georgetown, TX 78628
Maurice R
Job Details: 11/30/2022
"Arrived onsite for washer inlet valve not closing. On inspection tried to shut off water valve to the unit. They are stuck open, customer is calling a plumper to fix issue. She will call us back when it is fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for unit not filling. Upon arrival found detergent at bottom of unit ran unit and only got a small amount of water. Found kink in fill hose. Corrected hose and test unit. Unit now fills correctly. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/30/2022
Arrived on site and replaced previously diagnosed main control board. Replaced board and was not able to to get compressor to kick on to cool RC. Found RC evap thermistor was reading 35 degrees when absolutely no frost pattern was present. Spoke with Techline and was advised to replace RC thermistors. Replaced thermistors and powered unit and compressor instantly turned on and frost pattern developing on evap with no signs of restrictions. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the leveling legs and tested the unit. Unit is operating as designed and is leveled. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found a clicking noise as the drum turned and it appeared to be coming form the front right roller area. I disassembled the unit and retested and verified that the noise is coming from the front right roller. I removed and replaced the roller and retested and unit is operating as designed. I demonstrated for the customer as well. No lint observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
Arrived on site for bottom trim not sitting correctly. Found trim bent . Replaced trim . Part is sitting more flush . No other issues found . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Matthew
Job Details: 11/30/2022
Arrived onsite for faulty compressor. Pierced system to verify clear lines. Filter dryer was in good shape. Recovered refrigerant. Replaced faulty compressor and dryer. Ran nitrogen to check for leaks and clear lines. Pulled vacuum and held. Charged per spec. Power unit and compressor is running. Recommended customer place a bottle of water in the freezer section and monitor temperature. Bottle should freeze and remain frozen for 24 hrs before stocking fridge. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78744
Matthew
Job Details: 11/30/2022
"Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found frozen reservoir. Thawed line and unit is now dispensing. Notified customer that due to fridge being empty and on colder settings the line will freeze. Put control on level 2. When fridge is fully stocked the temperature can be adjusted back to ideal. Also running the dispenser frequently will allow line not to freeze over. Unit is functioning properly, no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78728
Wesley
Job Details: 11/30/2022
Arrived onsite and found unit had pinched water line and was not producing water or ice. Found unit operating as designed otherwise.customer had unit unplugged for cleaning. All else checks good. Advised customer on repair and on possible condensation leaking.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78728
Wesley
Job Details: 11/30/2022
"Arrived onsite and tested unit for no power. Found poor connection at outlet. Corrected. Unit also had disconnected inlet water valve, repaired by restoring power to valve, all else checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a range with F3 E0 error. Found loose wiring connection at sensor connection to harness. Rewired sensor properly and all is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Driftwood, TX 78619
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for unit giving error code of console disconnected. Did a hard reset on all the boards test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to replace door for refrigerator. Replaced rc door and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and normal operating noises to expect during cycling. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose an oven that inspector report said out of calibration. Tested oven temps and found no issues with temps. All is working properly at this time and no further repairs needed.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for left front burner taking to long to ignite. Test unit and found clogged burner head. Secured burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for gas smell test unit and could not find any gas leaks. The builder was there when testing job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Austin, TX 78748
Kevin
Job Details: 11/30/2022
"Arrived on site and found saved error codes F3E3, F7E4 set washer into a diagnostic cycle and found Gear case has failed. Disassembled washer and replaced gear case and slider. After replacement washer will not complete the diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78132
Andrey
Job Details: 11/30/2022
"Arrived on site to replace previously diagnosed clutch and stator, replaced parts per tech line but could not get it to agitate or spin, tested voltage to stator and found it getting a burst of 120VAC and then gradually decrease, replaced control and tested unit is now going through diagnostics cycle, ran spin and agitate multiple times in component activation with no issues, unit is now running as designed, if issue persists will need to call tech line for further diagnostics at this time job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS09
Near Seguin, TX 78155
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for no lights in FC, tested unit found failed LED module, replaced module, lights are now working, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site and found wash motor is not running, Replaced wash motor and dishwasher will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site And inspected range and found display is failing. I replaced it and it is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site and found no saved error codes, customers new complaint is a squealing noise during the highest spin. Disassembled rotor and stator assembly and didnt find any issues. After reassembling ran spin again and noise has stopped. Job complete"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Austin, TX 78738
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for door no closing. Test unit and found loose switch holder. Secured holder correctly replaced switches test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78717
Paul
Job Details: 11/30/2022
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the UI and the console. I tested the unit and all is working as designed. There were no water leaks present at the time of service. Call complete. W14L061DPL1.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bastrop, TX 78602
Joe Z
Job Details: 11/30/2022
Arrived onsite for not making ice. Upon arrival inspected ice maker and found switch is in off position. Turned ice maker on and unit began ice harvest. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Paul
Job Details: 11/30/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the compressor and drier. I installed an access valve. I vacuumed the system and charged it with 48 grams of R600. I tested the unit and found it cooling down and working as designed. Unit was in the shop and not connected to a water supply. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator freezer ice maker leaking water. Upon further inspection, I disassembled the FC section and tested the ice maker. I found the IM leaking from the front right screw on the bottom side of the tray. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Andice, TX 78628
Maurice R
Job Details: 11/30/2022
Arrived onsite for previously diagnosed parts. Installed parts and tested unit. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76712
Jonathan M
Job Details: 11/30/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and access valve and charge the unit up with 120 psi of nitrogen. Found the unit holding pressure. Vacuumed out the unit to -31 psi and found the pressure hold for 15 minutes. Charge the unit up with 56 g of R 600 and tested the unit. The unit began to work and operate as designed. Advise the customer to keep an eye on the unit over the next 30 days and call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Paul
Job Details: 11/30/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the compressor and drier. I installed an access valve. I vacuumed the system and charged it with 48 grams of R600. I tested the unit and found it cooling down and working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Austin, TX 78731
David S
Job Details: 11/30/2022
"Arrived on site for oven door falling off. I inspected the door and found the left hinge out. I found the locking tab in the open position. I removed the door and inspected the hinges and receivers, I found all good with square edges and no rounding of any kind. I replaced the bulbs in the oven as they were out. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Austin, TX 78730
David S
Job Details: 11/30/2022
"Arrived on site for fridge door popping open again. I inspected the unit and work area. I found the gasket shaped properly and the door aligned. I replaced the drain tube to ensure everything is properly sealed and the unit is pulling into a vacuum. I found the door still popping open. I found the hinge side gasket binding up causing the door to pop open. I called techline and spoke to Bruce, I advised him of my findings, and that the door and gasket have been replaced. Bruce recommend notching the top hinge plate and adjusting it and adding a spacer to the bottom hinge. I received Sr# 7735164126. I adjusted the top hinge and shimmed the bottom hinge. I still found the door popping open. I recommended the customer call whirlpool customer care as there are no more recommendation for repair. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Leander, TX 78641
Kimo
Job Details: 11/30/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC3
Near Georgetown, TX 78628
Kimo
Job Details: 11/30/2022
Arrived onsite for to remove a peace of fiber that was stuck in between the door glass of the dryer door. Upon arrival I removed the door and took it apart and removed the fiber and reinstalled the door and tested the unit and found the unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78756
Wesley
Job Details: 11/30/2022
Arrived onsite for long wash Times. Found water lines were hooked up properly verified hot to hot. Tested and found times presenting estimates as designed and adjusting after running the sensing. Advised customer on findings. AllChecks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Fischer, TX 78623
Andrew
Job Details: 11/30/2022
Arrived on site to test unit for not drying properly. Found error code FAE1/F10E1(vent wax motor issues). Found motor not opening damper. Replaced vent assembly. Ran diagnostics and unit is working as designed. Advised customer to purge cold water prior to starting unit by running hot water at sink till hot. Also advised on use of rinse-aid. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/30/2022
"Arrived on site to test unit for hot water keeps running even with unit unplugged. Found hot valuable had calcium build up preventing balance from closing properly. Replaced valve assembly, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bastrop, TX 78602
Joe Z
Job Details: 11/30/2022
Arrived onsite to install previously ordered parts. Replaced evaporator motor W11578030 and damper control WPW10479155. Test unit and unit now operates with normal operating sounds. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manor, TX 78653
Gerry C
Job Details: 11/30/2022
"12/1/22 7:19: GC rspndd 11/30 WED, Arrived on site. Installed both damaged doors and nameplate. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Gerry C
Job Details: 11/30/2022
"12/1/22 7:17: GC rspndd 11/30 WED, Arrived on site. Installed both damaged doors and nameplate. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Austin, TX 78733
Luis
Job Details: 11/30/2022
Arrived on site for ice build up in chute. Diagnosed defective ice door kit that was previously installed installed new ice door kit checked door operation good checked ice door seal good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CS0
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a microwave that is catching fire and has melted the turntable support. Inspected unit and work area. Confirm the customers complaint and found the glass missing. The customer advised that they had cooked popcorn on the popcorn sitting in that the bad caught fire and blew up the turntable plate and support. They advise that since then, theyve been using it intermittently and have had the turntable support catch fire again three times. Found evidence of burning inside of the microwave cavity and the turntable support melted onto the motor. I called Whirlpool Techline and spoke to Rich SR# 7735165241. He asked if the customer had put the unit on the popcorn setting and walked away. The customer advised that that when they had come back to the unit, the popcorn was on fire. Rich explained that this cant happen and that manufacturers of popcorn have advise not to use the popcorn setting due to issues with burning and situation such as these. He advised that the customer needs to stay in front of the microwave while the popcorn is cooking to stop the cycle when the popping decreases indicating the popcorn is done. Advise this issue was a user error issue only and had me send photos of the damage. He advised that the unit can be repainted and replace the support and motor but they will always have a burnt popcorn smell due to the smoke that was omitted throughout the entire microwave. He did advise for me to contact the safety team to determine what they wanted to do. I called whirlpool safety team and spoke to Lashawnda Sr# 7735111481. She advised that since the unit was 7 years old, they would not be able to assist with any repairs at this time. I spoke to the customer about Techlines findings. The customer advised that he does not want to make any repairs to this unit and is going to contact whirlpool to see if they can help them out with any part of a cost of a new unit. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPA01
Near Austin, TX 78737
Luis
Job Details: 11/30/2022
"Arrived on site for u it powering off. Diagnosed a defective drain pump,replaced defective pump ran water through pump water drained no leaks at tubing or connections."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hutto, TX 78634
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a range that is heating in the lower compartment. All is working normally and I advised customer that lower compartment is for broiling and not storage. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahz0
Near Austin, TX 78723
Joe Z
Job Details: 11/30/2022
Arrived onsite for Dishwasher will not drain . Unit is actually in apartment 2413. Upon arrival inspected unit and found water covering base of tub. Ran diagnostics and there are no saved error codes. Pressed cancel button to force drain and drain pump would not respond. Removed all water from tub.Replaced drain pump W10876537 and test unit. Drain pump now responding. Unit now drains correctly. Rand diagnostics cycle and unit operates as designed . No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Meadowlakes, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect oven time not keeping. Upon further inspection, I found the unit not connected to wifi and the date/time were incorrect. I assisted the customer with down.aiding the manufacturer app on their phone and then connecting the unit to WiFi. Tested the unit in diagnostics showing no error codes and the unit is operating as designed. I provided the customer with the manufacturer wifi team contact info for future issues with the wifi connections. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Marble Falls, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect washer not draining. Upon further inspection , I found the tub full of water and I cleared it out. Placed the unit in diagnostics and manually tested the drain pump and found it faulty. Finished removing the water from the unit using my shop vac and tilted the unit back and removed the drain pump. I found sand/dirt debris inside the pump area restricting the empellar from turning and pumping the water out. I replaced the drain pump and retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Canyon Lake, TX 78130
Andrey
Job Details: 11/30/2022
"Arrived on site to replace previously diagnosed harness, bake element and fuse, tested unit found shorted bake element, replaced element, tested unit unit is now heating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Scott
Job Details: 11/30/2022
"Arrived on site ,replaced tub . Cant run test due to being in storage unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near Sunset Valley, TX 78745
Scott
Job Details: 11/30/2022
Arrived on site for leaking washer . Removed top panel and rear panel . Ran diagnostics wash several times . Ran quick wash and normal wash starts and couldnt duplicate leak . Did find wash next to unit wash running and leaking from door . Found build up under door glass and cleaned it up. Reran full wash cycle on other unit and no longer leaking . Suspect other unit was the leaking washer . Advised to wipe door glass periodically. Charged for diagnostics and 2nd man . Collected 303.08 AUTHO 33HPMJ; used 1 2nd tech from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for dispenser not opening replaced dispenser test unit and unit test good job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78745
Matthew
Job Details: 11/30/2022
Arrived onsite for washer not draining. Upon arrival inspected unit. Customer stated no water in the basket but could hear water when trying to move unit. Also some water ended up on the floor after a use. Put unit in diagnostics and found no stored error codes. Ran auto test to check for leaks and could not find any. Notified customer that some water will always remain in the lower tub area in between the basket and tub. As long as no water was being left standing in the basket itself. The water on the floor was more than likely due to over detergent use and overload after speaking with customer. Instructed on detergent use and properly loading. Unit is draining and no leaks present at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site and replaced previously diagnosed bent infinite switch. Tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
Arrived on site and replaced previously diagnosed control for cooktop light not turning on. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Marcos, TX 78666
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for water leak, upon arrival customer stated that washer was switched out for a new one, spoke to property manager and he does not know where its at, when washer is located a new ticket will be made, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for ice cubes dispensing on its own, customer stated that once in a while a cube falls out and humming noise, tested dispenser and found it functioning properly, advised customer to monitor, sometimes a ice cube can get stuck in door and fall out later, exposed compressor and found loose wires vibrating against frame, secured wires, leveled unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Killeen, TX 76543
Tyler
Job Details: 11/30/2022
Arrived on site for dryer making a squealing noise. Upon arrival confirmed issue and found cause of noise was bearings failings within roller asm. Used repair kit and replaced rollers and other kit related parts. Reassembled and tested unit. Found dryer functioning as designed with no abnormal noises. Call complete
We serviced a
GE REFRIGERATOR
Model GDE25ESKJRSS
Near Harker Heights, TX 76548
Tyler
Job Details: 11/30/2022
Arrived on site for refrigerator ending previously diagnosed fc evap cover asm. Upon arrival installed required part then reassembled and tested unit. Found noise completely gone and unit cooling as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed during installation. Removed plug and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB1
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite for a oven that is not powering on.Upon inspection I found that the unit had good power coming to it. I then checked the thermal fuse and found that it had failed. I installed new fuse and tested the unit and found that the unit is now operating at designed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/30/2022
"Arrived on site for refrigerator not making ice, upon arrival confirmed complaint. Found ice maker not receiving power. Traced issue back to hv control and after resetting power I was temporarily able to get ice maker to function. Also found air leak in ice door separator as well as filter over broken.; ordrng 1 W11035752 (Control) and 1 WP67006331 (Filter cover) and 1 WPW10353552 (Separator)"
We serviced a
JENN-AIR OVEN
Model JJW2527WS01
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
"Arrived on site for wall oven flashing fan code . Ran preheat and both units are shutting off at about 90-100 degrees. Ran diagnostics,only 8-0 error codes . Ran both fan tests . Control is not showing any ramps even tho fans are blowing . Ordering control . ordrng 1 WPW10286791 (Power control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76542
Tyler
Job Details: 11/30/2022
"Arrived on site for refrigerator not cooling properly/making ice. Upon arrival confirmed issue and found temps in both compartments around 60/23. Upon further testing I found defrost issue in fc evap area and drain line not being siliconed in as the initial start of failure. Ran tests 4,38, and confirmed rc evap coil was working correctly also and that heater could turn on in fc. Found ui wasnt detecting when to send unit into defrost. Ordering one W11330971 ui, and w11249952; ordrng 1 W11330971 (Ui control)"