"Arrived on site to test unit for not dispensing water or ice, customer is not available, spoke to contractor and per contractor issues has been fixed job completed"

"Arrived on site to test unit for a F1 error code internal board failure, tested unit found code present, replaced control and tested,unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed ice maker, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for scraping noise, tested unit found noise coming from motor, replaced motor and blower do to the old wheel was ceased, tested unit unit is now running as designed, job completed"

Arrived onsite for a washer that is making a grinding noise when in spin and sometimes the basket would spin fatter than the agitator. Upon inspection I found the unit operating as designed when I ran it in diagnostic. Upon further inspection I found that the gearcase was good no leaks but I did find some damage On the cam I replace the cam as it maybe the issue. I tested the unit and found the unit operating as designed. Job complete

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the water valve was being tested, it was making a loud screaming noise as if it were struggling to pump the water through the valve. The unit operated as designed except for the valve as it failed to fill to level. I manually tested the cold and hot valves and found very little water coming into the tub. I made recommendations for use and care and made suggestions on cycle use and deep water selection. I am ordering the valve and scheduled return service for 10/05/23. No water leaks observed during service.; ordrng 1 W11165546 (Valve)"

Arrived onsite for. Washer the will fill with water but not start the water cycle. Upon arrival I ran the unit in towel wash and found the unit operating as designed. I checked the gearcase and found that is good no leaks ran the unit in drain and spin and found unit operating as described. I ran diagnostic and found f0e2 code stored (Oversuds). The water level sensor maybe going out I am returning with the control.office to reschedule ; O-emld tckt

"Arrived onsite to replace previously ordered parts. Upon arrival I installed the new single valve and upon removing the oils main control I found that it had a burnt spot on it, I replaced it along with the ui and tested the unit and found no change. I call tech one and spoke with Rich and advised Hume of my finding and the all parts replaced and it was determined that we need to replace the parts again. I ordered all parts and having the office reschedule sr# 7737453478. ; ordrng 1 W11224256 (CNTRL-ELEC) and 1 W11482025 (VALVE) and 1 W11579561 (Triple VALVE) and 1 W11579559 (Ui) and 1 W10853387 (PAD)"

Arrived on site to diagnose dishwasher that was not cleaning dishes. Tested unit and found no water entering unit. Checked water supply and found the fill hose was not connected to the valve. Connected water line and tested. Verified unit working properly and washing. No water leaks found. Repair completed.

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the fresh foods section with all lights functioning properly. I found the freezer light not coming on when opening the door due to the door switch missing (photos). I am ordering the door switch and scheduled return service for 10/05/23. No water leaks observed during service.; ordrng 1 W11396033 (Door switch)"

"Arrived on site to install new repair kit, top and console. Replaced console and lid due to being warped. Installed new rollers to resolve noise. Braced blower housing as well. Verified noise was significantly reduced and unit working properly. Repair completed."

"Arrived on site to inspect dishwasher connection from sink to dishwasher not installed correctly. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found no water getting into the unit. I disconnected the water hose from the unit inlet valve and turned the water on and very little water came out of hose. I demonstrated to the customer my findings. I reconnected the hose to the inlet valve and traced the hose back to the opening in the cabinet and found the hose kinked. I removed the kink and retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer not starting and lid locked . Found water in tub. Ran diagnostics, washer would power off every time pump would activate . Pump is making loud noise just before hand . Ordering pump, and control. No water leaks detected at this time . Call to set return ; ordrng 1 W11629601 (Control) and 1 W10919003 (Pump)"

Arrived on site replaced door panel . Attached handle with new studs and screws . Advised customer to start using ss cleaner . No water leaks detected at this time. Job complete ; O-emld tckt

Arrived on site for very low flames . Found Lp orifices installed . Customer is on natural gas . Ordering Ng orifice . No gas leaks detected at this time of service. Call to set return . ; ordrng 1 W10676661 (Ng orifice kit)

"Arrived on site for washer still breaking . Replaced drain pump and cap. Ran coupler diagnostic washes and couple drain and spin cycles didnt trip breaker . Called tech line , agreed with repair . Recommended gettin amp draw . Nothing unusual with amperage test . Sr 7737457541Call safety . Safety ref 7737148228. No water leaks detected at time of service. Job complete"

"Arrived onsite and found unit operating with failed compressor, replaced the compressor and installed access port and drier. Pulled vacuum for 20 minutes and charged system with 57 grams of r600a. All else checks good. Advised customer on repair."

"Arrived on site to inspect washer vibration during cycle. Upon further inspection, the customer advised that they went to use it for the first time and the basket bounced all over the place and the front left leg is broken. I opened the lid and pushed down on the tub assembly and it bounced all over inside the chassis. Tilted unit back and found the front left leg broken and the chassis damaged from possibly being dropped during installation (photo). I removed and replaced the suspension rods and front leveling leg and tested. Unit is operating as designed; however, the cabinet will need to be replaced due to the front leveling leg standing bent backwards and it has a lot of stress on it being bent. Also while removing the rods, I found the front two rods were broken at the springs possibly from being dropped during installation. I advised the customer of my findings and am ordering the cabinet and office to schedule return service. No water leaks observed during service.; ordrng 1 W10676680 (Cabinet)"

"Arrived on site to inspect washer staying stuck on a cycle and not turning off. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing and found the cold water not dispensing. I found the valve at the wall was turned off and I turned it on. Retested and unit is operating as designed. I advised the customer of my findings and made recommendations for use and care. No water leaks observed during service and no repairs needed at this time, job completed."

"Arrived on site for lights working but fans not . Found connection not properly connected to junction box . Reinstalled molex connection fan is working in all levels except low . Replaced filter . Now unit is not functioning at all. Ordering filter , control , harness ; ordrng 1 W11516463 (Control) and 1 Harnesstomotor (Parts research)"

"Arrived onsite for previously diagnosed parts. Installed the glass door and the trim, reinstalled the door and tested it. Is It operating as designed. No gas leaks detected during service."

Arrived onsite for oven with error message F9E0. On arrival reset the breaker on the outside of the house. Rebooted the oven and the error message went away. The oven is operating as designed.

Arrived onsite for washer making a lot of noise. On inspection the unit is one of the units that have a bad basket. The home is a weekend home and the customer is only here once or twice a month. Ordering the basket and returning all the parts. Ran unit in diagnostics mode with out cloths in it and it was balancing up down. No water leaks detected during service.; ordrng 1 W11172199 (Basket)

"Arrived onsite for ice machine producing small ice cubes. On inspection the water flow was slow into the tray. The only filled up half way, installed a new valve and started the unit backup. The tray fills all the way now and the water flow is normal now. Showed customer what the water flow should look like. The unit is on as designed and no water leaks detected during service."

Arrived onsite for vent hood light not staying mounted. On inspection found the right light hanging down. I pulled the light out bent the barbs that hold the light back in position. Reinstalled the light. It is holding fine now. When heat from the cooktop hits these lights the barbs will straighten back out again and the light will fall out again.

Arrived onsite for dishwasher not washing. On inspection found F7E2. Ran diagnostics cycle and it erred out when the spray arm was supposed to start spraying. Installed new pump and motor and retested the unit in diagnostics mode and now the spray arms are working now. The diagnostic mode finished this time. The unit is operating as designed and no water leaks detected during service.

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the splash assembly, belts, and cover shield. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived ons site. Replaced the evaporator,drier and compressor,vacuumed system down unit kept vacuum recharged system to manufacture specs powered unit on checked low side pressure good."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed S191AQ; used 1 W11683241 (Led kit) from stock"

WRS315SDHZ08 GP arrived on site to inspect ice maker not making ice. Upon arrival the customer stated that there was ice in the tray but it would not dispense. Tested the ice maker manually and the test cycle would not start. Replaced the ice maker and pressed the test button and the unit operated as designed. No water leaks observed during service.

Arrived onsite for unit not responding. Upon arrival inspected unit. Found breaker for unit was tripped. Flipped breaker and tested. Unit is functioning properly. Could not duplicate any issues that would have caused breaker to trip. Customer will monitor. Job complete

"Arrived on site for banging sound during last 1 minute of cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran components test and all test passed. Ran a normal cycle with clothes and unit washed and spins correctly. Customer states that it only happens intermittently. Cannot duplicate the issue. Customer will monitor unit. I gave customer instructions on recording the unit to be able to help identify the issues. Job complete"

"Arrived on site to install previously diagnosed foam strips, installed foam strips per tech line, noticed some gaps around liner and sealed them with silicone, advised customer to monitor, if issues still persist then to call us back, job complete"

"Arrived onsite for unit not making ice. Upon arrival inspected unit. Found fill tube not inserted into ice maker correctly, not filling tray. Adjusted fill tube and tested. Unit is now functioning properly. No leaks present at this time. Job complete"

Arrived onsite for unit now running but unbalanced amp draw. Disassembled to inspect L2 and found element failing. Replaced element and tested. Unit is now balanced and functioning properly. Job complete

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found both cabinets room temperature. Inspected compressor and evaporator compartment for dye. None found. Checked pressures running and recorded -28/5 psi. Unit never equalized, -22/-3 when off. Called tech line for assistance as unit was flat and no visible signs of leaking. Spoke to Robert- 7737356556. Sent unit up for review. Unit will be submitted for exchange. Job complete"

Arrived on site to test unit for left side display not responding. Ordering new display office to reschedule ; ordrng 1 W11627555 (Display)

"Arrived on site tested unit for front left burner taking to long to ignite. Confirmed burner was taking too long to ignite, due to clog, replaced burner. Tested unit, unit is running as designed. Job complete."

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"

"Arrived for unit powering on, but not operating. Upon arrival ran diagnostics and got Error code F7-E4basket re engagement . Ran components test and found basket does not spin and just stuck on agitation. Raised unit for inspection. Found slider has failed. Need to order slider. Office to reschedule ; ordrng 1 W10734521 (Slider)"

"Arrived on site to test unit for multiple lights not working, tested unit found two top lights and FC light bad, replaced 3 led modules and tested, unit is now functioning as designed, job complete"

"Arrived on site to test unit for not latching, tested unit found drain pump connections broken, installed spade connectors and secured wire, tested unit unit is now running now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not dispensing ice, tested unit found shaft stripped, replaced and tested unit is now functioning as designed, no leaks detected job complete"

"Arrived on site to test unit for tray not spinning, tested unit found motor ceased, replaced motor but still not spinning and lights in unit dont work, replaced control and tested, unit is now running as designed, job completed"

Arrived on site to install previously ordered part. Replaced motor assembly W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site for slow ice production. Upon arrival inspected unit and there is half a container of ice and ice maker is currently harvesting a batch. Advised customer that this particular icemaker only only makes 8 cubes every couple of hours or 96 cubes in 24 hour period. Unit is operating as designed. Job complete

"Arrived on site to install previously ordered parts. Upon arrival, re inspected unit and found corroded harnes from door into cabinet from top hinge. Customer has decided to move on from this unit."

"Arrived on site to test unit for display not working, customer stated that PO error comes on daily, tested unit found UI cycling power, checked outlet and found no issues, got authorization to replace control and UI, replaced and tested, unit is now running as designed no leaks detected job complete"

Arrived on site for makes loud noise. Upon arrival test unit and found cam has failed. Replaced cam and test unit. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the recirculating pump, pump harness, and control and tested the unit. Found the unit still short cycling before ice buildup could make a sheet of ice. I called Whirlpool Techline and spoke to Adrian SR# 7737463650. He had me run through diagnostics through every step of the diagnostic program. We found all tests pass and the evaporator plate frosted over as designed. He advised that based on all current information the unit would be sent to review due to multiple items being replaced and repaired. He advised not to make any further repairs at this time and that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."

"Arrived on site for a range that wont ignite the front burner and has flame height concerns. Inspected unit and work area. Confirm the customers complaint about the left front burner taking a while to ignite. Attempted to adjust the burner head with no luck. I replaced the burner head and found the unit working and operating as designed. I attempted to check the burner height lengths and found no abnormalities with the flame heights. I attempted to adjust the gas valves to see if I could increase the rate of flow out of the burners. Found I was unable to adjust the burners to where it more gas will come through. I checked the offices and found the offices were correct. I called whirlpool tech line and spoke to Rob SR# 7737461206. he advised that based on all my checks, the unit is working as designed, and that by swapping the unit over from natural gas to propane that the strength of the burners are going to lessen. He advised that on a natural gas supply and orifices, the large burners are 20,000 BTUs on propane those large burners drop down to 13,000 BTUs. He advised that there is no way to change it on this unit and that the only way to increase the size that are flames is to convert back to natural gas. The customer advised that there are no natural gas lines in the city and are unable to do so. He advised that the unit is working as designed and to make no repairs. Call complete."

"Arrived on site to replace sump, motor and heating element. Replaced sump & motor and heating element. Tested unit unit is running as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for microwave not heating properly. Found error for microwave AM issues. Recommend replacing controls and oven sensor. Scheduled for 10/09. ; ordrng 1 W11325786 (Control)

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new vent and tested the unit and found unit operating as designed

Arrived on site to test unit for not cooling properly. Found high side crimp at compressor leaking. Recommend drier replacement and soldering high side tubing. Needing 2hrs and office to reschedule. AH only. ; O-emld tckt

"KDFE204KPS2 GP arrived on site to inspect dishwasher not working. Customer stated that he heard grinding noise and the unit would not operate. unit into service diagnostic mode and found F9E2, F8E4 and F7E2 error codes. Cleared the codes for testing. The drain pump was loud and all other functions seemed to work properly. Inspected the drain pump and found it in good condition but discovered that there was no drain loop. Installed a drain loop and ran several more diagnostic tests and a consumer cycle and the unit operated as designed. No water leaks observed during service."

Arrived on site and replaced previously diagnosed ice maker and fill tube heater. Also applied permagum to fill tube entering ice maker compartment. Unit completed cycle with no issues. Valve filled properly. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to replace console ordered by previous technician. Replaced console tested unit, unit operating as designed. Job complete"

"WRV986FDEM01 Arrived to inspect unit loosing power. After discussion with the customer, I found intermittent loss of power had occurred. The crisper harness had a prior repair that had failed and will require replacement. Office to order harness. No leaks observed during service.; ordrng 1 W11170612 (Crisper UI Harness)"

Arrived on site to test unit for LF burner not igniting and clicking when ignited. Found felt between burner head assembly was broken preventing fuel from dispersing around entire burner head properly. Replaced burner head and unit now working as designed. Job complete.

Arrived on site to test unit for no water disowning and no ice production. Found customer was using wrong water filter. Removed filter and tested ice maker and now filling as designed. Water is now dispensing as designed. Advised customer on proper filter W10295370A or (P4RFWB). Customer is missing top RC shelf and advised customer to contact whirlpool. Job complete.

"Arrived on site and customer stated he tried to cancel via email and left voice mail. No service provided, no fee collected."

"Arrived on site for a washing machine that is going off-balance and is making a banging sound on almost every load. Inspected unit and work area. Found the unit completely unlevel upon arrival and found the tub resting against the front panel. Adjusted the feet to level out the washer and tested the suspension. Found the suspension was good. Ran the unit through an auto test and the unit ran as designed. Around the unit through a drain in Spanish found the unit working as designed. Went over loading techniques and advised the customer that the issue appeared to just be that the unit was completely unlevel, causing the tub to bang against the front panel anytime the unit was going into a spin. The unit is working as designed. Call complete."

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. Ran it through diagnostics and found an F4 E2 (heater open, disconnected, or heater relay error) error code. Gained access to the heater from the back and found everything connected. Checked resistance from the heater and found 12.9 ohms of resistance. Reconnected the wires and checked resistance through the heater from the control and verify the same resistance value. Check my loads and found all to be within range. What ahead and replace to control and tested the unit. The end began to work and operate as designed. Call complete."

"Arrived on site to diagnose washer that was banging when running. Customer said the unit had banged around when it only had 1 towel in it. They have tried other cycles and had no additional issues since, which says it was due to being an unbalanced load due to lack of items. Advised on proper loading. Call complete."

Arrifed on site to diagnose oven that was having issues with fan and light not turning off. Customer said the unit also had issues going above 325 before. I checked errors and found no errors present. After I exited diagnostics unit threw an F9E0 for miswire and light wouldn't come on for some time. Customer also mentioned unit takes 30 minutes to preheat. Ordering bake element / control / console to resolve. On return visit we can replace the console and control and retest. ; ordrng 1 W11600634 (Console) and 1 W11545804 (Bake Element)

Arrived on site to follow up on dryer that was not starting. Resident advised me that the unit had died during a storm. Replaced the timer and motor and tested. Unit came on 1 additional time and stopped again. Replaced main harness. Verified proper operation consistently. Repair completed.

Arrived on site to diagnose refrigerator with flickering lights. Found RC door switch was broken and causing the issues. Replaced RC switch and tested. Verified proper operation. Repair completed. ; schdld next appmnt for 10/5 THU !

Arrived onsite and replaced ice maker due to motor lost position failure to cycle. Unit is now set up and running as designed.

Arrived onsite but unit inaccessible during service window due to building power outage flooding and unit lockdown. Maintenance advised that unit was continuing to flood in standby. Reordering valves and returning with other parts. ; ordrng 1 W11316255 (Hot valve) and 1 W11316256 (Col valve)

Arrived on site for no lights in freezer. Diagnosed a defective led module replaced led control all leds working

Arrived on site for no ice in fresh food compartment. Ran diagnostics E2 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater)

"Arrived on site for right side door issue. Found upper door rubbing on top hinge causing damage to door,noise from bottom cam and hinge,also found ripped gasket. Ordering gasket,door,cams and freezer light switch ; ordrng 1 W11396033 (Switch) and 1 13094739SQ (Right hand door) and 1 W10830046 (Gasket) and 1 WP12028505AP (Closer) and 1 W10135097 (Hinge)"

Arrived on site. Replaced water valve ran water fill test passed normal operating sound from icemaker fill

"Arrived on site to replace previously diagnosed tub assembly, rotor,stator, shocks and control, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator that is frost up and the back. Upon inspection I found frost buildup on the back of the fc I gained access to the Evap and found that it too had ice. I removed the ice and upon further inspection I found that the doors where not sealing up properly I adjusted the and the chassis and found that they now seal up better now. Unit operating as designed

Arrived onsite for a washer that is vibrating. And seems to be off balance. Upon arrival the customer arrived me that the vibration she was worried about was the back panel of the cabinet flexing when the unit is in spin which is normal. Upon further inspection I found that the suspension was good and the basket was centered in the cabinet and the cabinet was leveled. But still the unit will not spin smoothly and will at time stop and not finish. I am ordering the gearcase and the basket. To complete call office to reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)

Arrived onsite and found inner door glass melted from friction with spin baskets suspension and bearing are good indicating a one time off balance back weighted load causing the issue. Returning Thursday with door glass. Sr#7737415830; ordrng 1 W11316777 (Door glass)

Arrived on site and verified compressor was needed. Replaced compressor and charged system with nitrogen. Found no signs of leaks. Charged system to specs with 5.5oz of R134a. Unit now working as designed. Advised customer to place bottle or glass of water in FC and when frozen solid to start using unit. No leaks detected. Job complete.

"Arrived on site to follow up on washer making abnormal noises. Customer showed me video of noises they say the unit regularly makes. On arrival customer had paused the cycle when they said it was making noise. I resumed the cycle with the same load in it and found no abnormal noises. I checked the bottom end and found all parts intact. I called tech line and spoke with Brandon and relayed my findings. Since we have been unable to duplicate the noises we have no good repair we can perform. I advised the customer to monitor their loads and isolate what they have loaded / details surrounding the noises so that it can be recreated, since we have been unable to recreate the failures. No repair made since we could not duplicate the issue. Call complete."

"Arrived on site for refrigerator not dispensing ice, upon arrival coirmed failure. Inspected dispenser motor and found yolkstripped on threading again. Replaced motor, yolk, and divider, found unit dispense ice as designed. Call complete"

"Arrived on site to diagnose microwave with turntable not working. On arrival customer showed me the turntable does move, but sometimes it seemed to get 'off track'. I checked and adjusted the support and plate and tested. Could not duplicate any failure and unit showing all signs of working as designed. Call complete."

"Arrived on site to test unit for loose door, tested unit found hinge springs not pulling door in, found right hinge has no tension, replaced hinge W11240518 from truck stock, tested, unit is now sealing properly, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the center burner orifice and the front right burner orifice. However, upon my research, the orifices are correct and the complaint is that the burners dont get hot enough. The issue is that the grates set too high off the burners and there is no correction for this issue. I advised the customer and provided the orifice number breakdown provided by the installation sheet and showed them the numbers on the orifices that are with their cooktop. No repairs needed at this time. No gas leaks detected during service, job completed."

"Arrived on site for thin to no ice. Ran diagnostics weak water flow from valve,replaced defective valve ran diagnostics all test passed."

"Arrived on site to test unit for grinding noise. Found a few hair clips caught between wash basket and tub, also found plastic from cabinet bump pads was adding to noise. Leveled unit to sit in center of cabinet and removed items between tub and basket. Found no signs of slider issues. Also rotor does not show any signs of damage. Noise is no longer present. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed diode,control and magnetron, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=24 degrees. I placed my gauges on the sealed system ports and found the high side had dropped slightly since last service call; approximately -3psi. I monitored pressures for several minutes and very little change occurred. I inspected the FC evaporator and found no frost pattern. Spoke with in house tech support and based off the type of frost pattern and my pressure readings, they recommended bumping the system with refrigerant to get it to exact pressures. I bumped the system tough the high side and monitored the frost pattern and there was no change other than it being slushy. I evacuated the system and installed a new UV dye drier and vacuumed the system for approximately 33 minutes. Installed 5oz of R134a refrigerant and monitored the system. The evaporator began to get a good frost pattern and unit was beginning to cool. Pressures were good at 0/175. I recommended the customer monitor the unit and contact our office if the unit fails again. No water leaks observed during service, job completed."

"Arrived onsite for a washer that will not power on. Upon arrived I found this to be true. I checked voltage and polarity at the wall and found them good. I tested the drain pump and found that it tested within space, I replace the control and tested the unit and found unit operating as designed no leaks."

Arrived on site to diagnose refrigerator that is leaking water from the rear. I turned on the water and confirmed a leak when dispensing from a crack in the rear tubing. I followed the tube and found it is the section of tubing on the reservoir. Ordering a new reservoir to resolve. Return visit set for 10/5.; ordrng 1 W11613294 (Reservoir)

"Arrived on site for making noise during wash and spin. Upon arrival ran diagnostics and there are no saved error codes. Ran a regular, normal cycle with load of towels. All noises unit is making are normal noises when agitates from clockwise to counter clockwise. Ran drain and spin and unit is operating correctly with no odd sounds. Cannot duplicate the issue at this time. Customer will monitor unit and get a recording of noises to assist with diagnosis. Customer will ensure proper loading and not overload the unit. No leaks present at this time. Job complete"

Arrived on site to test unit for console not responding. Replaced control and unit now responding as designed. Completed diagnostics with no issues. Installed high drain loop. No leaks detected. Job complete.

Arrived onsite for unit having poor installation and damaged panel. Notified customer that installation and cosmetic issues are only covered for first 30 days for ownership. Unit is a year and 9 months old. Warranty will not cover cosmetics. Customer will contact builder.

Arrived onsite for refrigerator with leds out in both sections. Upon arrival I found this to be true. I replaced all of the leds and tested the unit and found unit operating as designed

"Arrived onsite for unit not functioning on any cycles. Upon arrival inspected unit. Ran diagnostics and found stored error codes F0e3, f3e2, f7e9, f8e1, f2e1. Cleared and tested. Ran auto test and passed. Ran normal load and was progressing through, ran quick cycle and was progressing. Ran a load of towels and asked customer to monitor. Called customer later and she reported that the cycle completed but took longer that normal, it seemed to start over. A rapid wash 38 minutes took an hour. Based off of codes and customer issues, if symptoms persist unit may have possible control issue or motor issue. Customer will report back. Job complete"

Arrived onsite for a dryer that is making a electrical buzzing noise when in use. Upon arrival I ran the unit and found that the noise was there. Upon further inspection I found that the buzzing is coming from the solenoids on the burner assembly which could be a sign that they are failing I am ordering the assembly and setting rerun for 10/05/23; ordrng 1 W10823508 (BURNER-GAS)

"Arrived on site for refrigerator not allowing fc door to clos properly. Upon arrival confirmed failure, found bowing in middle divider liner and spoke with techline to report findings. Was instructed to order W11159728 gasket, w11661926 cam, and W11687636 fc hinge. Office to reschedule once Availability of parts is known.; ordrng 1 W11687636 (Hinge) and 1 W11159728 (Gasket) and 1 w11661926 (Cam)"

Arrived onsite for previously diagnosed parts. Installed the control board in the unit and tested to 350?. The unit had no issues after the control board was installed. Informed the customer to use it and if the issue complied back will return with harness and blower.

Arrived onsite for unit not freezing properly and food thawing. Upon arrival inspected unit. Found that customer stated they would find popsicles and ice cream soft or melted as if unit was not cooling. Ran diagnostics and found unit average temperature recording was writhing spec but highs were above normal. Highs were 75/55. Frost pattern was good on fc evaporator. Spoke with service management and unit is potentially having extended defrost cycle. Programmed unit to timed defrost rather than ADC. Customer will monitor. If symptoms persist customer will report findings. Potential electronics issues.

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found uv dye and leak at drier. Removed and replaced drier then pulled vac and recharged system with 4.8oz of refrigerant p. Found equalized psi at 50 and run time pressures at 0/148. Informed customer to give unit 24 hrs to stabilize temps. Call complete