"Arrived on site ,replaced upper and lower cams and replaced cam screws .WP2182179,WPW10329686,WP489483,WP3400012. Fresh food door is now sealing properly . Nomwater leaks detected at time of service. Job complete"

"Arrived on site ,replaced gearcase, stator,clutch,slider W11449841,W10734521,W10754448,W11195971. Ran diagnostics wash test. All checked normal.nomwater leaks detected. Job complete"

On arrival verified complaint of not heating oven. Visual inspection of elements shows blown bake element. Ran diag and broil did not activate. Verified voltageand polarity. Broil element is good but only getting 120v unit will need main control and bake element on return. Ordering W11050557 reschedule for 1-14; ordrng 1 W11050557 (Main acu)

Arrived onsite and found clack every rotation on low speed spin. Determined cause to be loose agitator shaft. Replaced gearcase to repair. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating quietly and tight and within spec. W11449841

Arrived on site for wall oven needing w11600321 console. On arrival confirmed issue and installed part. Tested unit it and found functionality restored. Call complete

On arrival verified complaint of screeching noise in spin. Visual inspection shows no issues. Ran diag test and drain pump is screeching. Replaced drain pump assembly and unit is now working correctly. Job complete installed wpw10515401

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, on insp3 tion of parts found i was sent two broil elements. The one that was missing and the one we reordered. We do no have the bake element. Unit will need the bake, broil, and main replaced. Rescheduled for 1/12. Customer requests PM last call if possible. ; schdld next appmnt for 1/14 TUE !"

On arrival verified complaint of not dispensing water. On arrival unit was dispensing water. See quick pics for no frost or moisture. Temps are product temps 0 and 38. Temp is set at recommended. All fans are operational and not making noise. Reservoir isnot frozen. Ran ice maker fill test. It is NOT leaking down back wall. Unit is currently working at this time. Job complete no parts installed.

"On arrival verified complaint of unit it stopping cycle at spin. Clothes were still wet in unit. Ran error codes and found f9e1.attempt to run drain but it didn't drain all the way. Possible bad drain as it could be frozen as it feeds into the yard see quick pics or bad pump. Recommend replacing pump. Visual inspection shows suspensions are leaning to the right. Attempted to re level unit but tub still unlevel. See quick pics. Ran spin test and tub still slightly wobbled. Repair on return will require gearcase, cam, belt, drain pump, and suspensions. Ordering suspensions W11130362 reschedule for 1/14 Customer requests soonest service and SS on return. ; ordrng 1 W11130362 (Suspension rods)"

Arrived on site to install ui provided by customer. Replaced ui. Unit is operating as designed. Job complete

"Arrived on site to install previously diagnosed parts. Inspect a unit and work area. I replaced the gear case, splutch assembly, and belt and tested the unit. I found the unit working and operating as designed with no leaks during operation. Call complete. W11239857, W10721967, and W11449840."

"Arrived on site to test unit for not heating, tested unit found shorted heating element, replaced and tested, unit is now running as designed job complete installed WP3387747"

"Arrived on sote with parts ordered for breaker tripping. Removed from wall. Replaced bake and broil element. Removed ground screws. Perform burn off at bake 500f for 30 minutes. Reconnected ground. Set bake for 500. Advised customer to turn off after 30 min to complete burn off. Set timer as reminder. Call complete. W11545804, W11617232"

Arrived on site to replace previously ordered parts. Replaced defrost timer W11609704. Condenser fan is good. Job complete

"Arrived on site to test unit for loud noise, tested unit found no incoming water, inspected and found water supply to unit shut off, turned on supply and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site for Cracked lid and load vibration. Upon arrival, ran diagnostics and get F0-E9 off balance pause. Inspected unit and found small cracks on plastic part of left and right side of lid caused by hinges. Inspected suspension and is good. Raised unit to inspect lower components and are all good. Replaced lid W1153252. Test unit by running a normal wash cycle with towels and unit is operating correctly. Instructed customer on loading size., arrangement of articles and detergent use. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Upon entry, i found d the back off of the unit and the drier removed from the unit. I also found one of the lines going into the compressor cut. I attempted to swedge the compressor port, but was finding that it wasn't going to be big enough for the cut line. I went ahead and replaced the compressor, drier, and access valve. I used nitrogen to blow oil out of the high and low sides and found most of the oil stuck in the condenser. I spoke to SW and was advised to order the suction line. Ordering the part and will return with remaining parts. The office will need to contact the customer about a return date when parts are available.; ordrng 2 876765 (Tubing kit)s and 1 WPW10626970 (Suction tube)"

"Arrived on site to test unit for low ice production, customer stated that it's only making a couple trays a day, tested unit found good water pressure, do to low ice production replaced ice maker and advised customer that ice production should resume in 24-48 hours, unit is now running as designed no leaks detected job complete installed W11700250"

"Arrived on site to test unit for sparking, tested unit found metal rack is arcing to the cavity, explained to customer the per owners manual the rack should only be in there if something heavy is on top of it preventing it to vibrate, advised customer to completely remove it to prevent potential damage, unit is now running as designed, job complete, no parts installed"

"Arrived on site to test unit for not working properly, tested unit found motor needs a push start to activate, replaced motor from job 435598 and tested, unit is now running as designed job complete installed W11364931"

"Arrived on site to replace previously diagnosed ice maker and valve, replaced parts and tested, unit is now running as designed, advised customer to monitor, if water is still dripping from ice maker then a UI will need to be replaced do to potential water filled logic corruption, at this time no leaks detected job complete installed W11658802, W11482383"

Arrived onsite for won't latch or run complaint. Found the unit full of water and clothes. Accessed drain pump and found partial break in harness preventing normal draining. Temporarily closed circuit to empty tub of water. Adcised customer thwt the unit could not be used until the harness is replaced. No parts. ; ordrng 1 W11643701 (Lower harness)

Arrived on site to inspect dishwasher leaking under the door. Upon further inspection I ran a test and observed no leaks. I checked the condition of the spray arm and I gained access to the micro filter and cleaned it out. I also noticed that the dishwasher was leaning forward. I leveled the dishwasher and continued testing. No water leaks were observed during service. I advised the customer on proper loading and proper detergent usage. No parts installed.

"WFES3530RS0 Arrived on site for a range, not closing completely and temperature not reaching correct temperature in the oven. On arrival found the chassis was warped inside top corners making it very difficult to pull racks out. Also door was not closing correctly, and there was no fix for product unless a hammer is put to work. I called Whirlpool tech support, and they asked for photos and for me to measure the inside top of oven and bottom. Top opening was 24 inches, and the bottom was 24 1/4 . SR # 7740697453 whirlpool will getting back to client in 3 to 5 business days no parts used."

"Arrived on site for oven beeping before reaching temperature and not holding heat. Pulled out tomacess control. Voltage is 249, 125 each side to common and G. Common to G=0. Sensor reads 1.1k ohms at board. Diagnostics shows no error codes. Bake pulls 12 amps, broil pulls 16 amps. During testing main relay had sparks. Suspect this is effecting it from turning back on. Replaced main contorl. Vedified operarion. Call complete. Advised customer to wait 10-15 min after preheat. W11649350"

"Arrived on site to inspect washer displaying error code and not spinning clothes out. Upon further inspection, I observed the error code for slow water supply in service mode. I checked the incoming water supply from the wall, and the water pressure is good. I checked the operation of the valves in service mode and found that the valves are operating properly. I ran a test cycle in consumer mode and observed no issues. At this point, no issues could be found, and most likely an issue with the incoming water since the second washer is also experiencing the same error code. I informed the customer of my findings. No water leaks observed during service."

Arrived on site for refrigerator not making any ice. Unit had not been making ice for several days then it just started on its and is currently working. Removed in freezer is 2. Refrigerator is 37f. Cubes made are of correct size and propwrly frozen. Replaced icemaker as precaution. Verified operation. Call complete. W11548540

"Arrived on site for ice and moisture building on top of freezer, fround door gaskets not sealing properly. Installed permagum behind gasket to push it close. Used heat gun to mold gasket into place. Verified operation. Call complete. 212463; used 1 212643 (Permagum) from stock"

WRS315SDHM13 Arrived on site for a refrigerator making sounds. On arrival verified issue compressor making a rattling sound ordering insulation and rescheduling for 01/14/25; ordrng 1 W11553819 (Sound padding)

Remote access given. Builder not on site. Arrived on ste for range hood fan not working. Turned on unit motor kicked on but fan would not engage. Disassembled unit found a obstruction inside causing fan not to engage. Removed obstruction and tested. Unit is now functioning properly and as designed to. No parts used job completed.

Arrived on sit for oven tripping breaker. Customer stated unit trips breaker a couple times before running a normal cook cycle. One unit is warm it runs as designed to. Put unit into test mode and ran elements. Unit did not trip breaker per service pointer ran unit at 500 degress. And will allow to cure for 1 hr. Called tech line for documentation spoke with Kirt SR#7740696618. Tech recommended if burn off is unsuccessful to order most updated dated control from Plainfield manufacturing plant. Customer will monitor job complete

Arrived on site to test unit for error f10e4(diverter motor). Verified issue and replaced sumpassembly(W11460945) unit is now working as designed. No leaks detected. Job complete.

WED4815EW1 Arrived on site for a dryer making sounds and turning off after a few minutes. On arrival verified nosies removed top panel and front panel found lose screw. Issue with the dryer turning off after a few minutes is the ventilation to home is full of lint . Recommend client to call a duct cleaning company to clean out dryer ventilation. Product works as it's designed no parts installed. I didn't get client to sign due to client being ill.

Arrived on site to replace previously diagnosed part. During inspection found that part had to failed but was not secured properly. Screw holding inner locks were loose allowing switch to slide out of placement. Secured screw and tested unit a dozen times. Unit is now functioning documented with tech line UI to control status. 6/4. Daniel. Sr#7740695373. No parts used job completed.

"WDT750SAKZ3 Arrived on site for a dishwasher not despenseing.On arrival verified issue replaced despenser tested, product working as its designed no water leaks visible from main water supply."

Arrived on site for front right element not heating properly. Upon inspection found switch and element where failing. Switch had burn contacts element had intermittent continuity. Replaced both parts and tested. Unit is functioning properly and as designed to job completed. Parts used wp3149400W11396792

Arrived on site for washer not draining. Upon inspection found latch not engaging allowing unit to go in spin cycle. Replaced latch and tested also advised customer on overloading unit. No leaks present at this time job completed.Parts used w11307244

Arrived on site to test unit for oven temp not being correct. Heated to 350 and found unit is heating as designed. Replaced oven/probe sensor as a precautionary. Heated again and allowed elements to cycle multiple times. Advised contractor on temp fluctuations being a normal part of operation and against use of hanging thermometers as stated in owners manual. Contractor not present for signature. Job complete

"Arrivedmon site to inspect refrigerator noises cool. Upon further inspection, the customer advised that the freezer would warm and the ice would sweat then it would start cooling properly and the ice would freeze into a clumping. I tested temps in the FC=6 degrees and RC=36 degrees. I pulled the unit out and connected my gauges to the sealed system and my readings were not equalizing. Once the compressor came on, my readings were showing a possible leak in the system. Using my black light, I checked for leaks around the compressor, drier, condenser and the evaporator and found no signs of a leak. I checked around the RC doors and the FC door and found nothing. I advised the customer that I would have to isolate the system to find where the leak is located. I am ordering CNOTE-SCHEDULE 2 HOUR REPAIR TO ISOLATE SYSTEM and office to schedule return service. No water leaks observed during service. ; ordrng 1 CNOTE (SCHEDULE 2 HOUR ISOLATION REPAIR)"

Arrived on site to test unit for panel falling off when vent on high. Found bent hood enclosed. Found vent hood not venting to exterior creating pressure in enclosure and popped door off. Advised customer to contact contractor to have ducting company correct venting issue. No parts replaced at this time. Job complete.

"Arrived on site to yes test unit for loud noises and not heating properly. Found idler pulley was bored out causing excessive noise. Replaced rollers, idler and belt using repair kit(4392067). Ran ventilation test and found unit vent is restricted. Advised have professional clear vent leading to exterior by professional prior to using to prevent damage to components. Job complete."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit it in diagnostics and tested each component and the unit operated as designed. I tested the unit in a normal cycle and while the water was filling the reservoir, the water began to spill over the reservoir and the external drain pump came on then approximately three seconds after, the entire unit lost power. I tapped on the front of the unit and the external drain pump came back on as did the whole unit. Due to the external drain pump shorting out internally, I removed and replaced the external drain pump and retested. Unit is operating as designed. I recommended the customer clean the unit as theres buildup at the front of thd evaporator causing the ice slab tomgetmstcuk while on the evaporator and melting. No water leaks observed during service, job completed. W11539855"

Arrived on site to test unit for not cooling. Found unit running but compressor was not. Found molex connection to start device was burnt. Fixed connection using space bits. Replaced start device and run capacitor using start device kit(W10613606). Compressor now engaging properly. Advised customer to monitor by placing glass or bottle of water in FC and if after 48hrs water is not fozen solid to give us a call back. Job complete.

WRX735SDBM00 Arrived on site for a icemaker not working. On arrival verified issue ran diagnostic for icmaker settings didn't let test icemaker fill test. I tried jumping icemaker but icemaker not working at all. I replaced icemaker last visit icemaker is defective I ordered a new one and reschedule client for 01/14/25 . Client would like a sooner date if possible. ; ordrng 1 W10882923 (Ice maker)

"KDFM404KPS2 Arrived on site for unit not draining. Upon arrival, found still water inside tub. Activated drain pump and heard slight buzzing. Check voltage going to drain pump and found 74V. Check terminal block and confirmed 120V. Proceeded to replace W11646927 control and still same issue. Ordering W11568793 main wire harness. No water leaks detected at this time. Customer agreed to reschedule Jan 15th. Please add customer to cancellation list ; ordrng 1 W11568793 (Main wire harness)"

Arrived on site to test unit for unit not drying. Test unit and found broken element. Replaced element test unit and unit test good. Unit has lots of mold inside customer will need to clean unit very well before use. Job complete.

Arrived on site for water leaking from icemaker. Ran icemaker test found icemaker over filling ordering a new icemaker; ordrng 1 W11737193 (Icemaker) and 1 W11246413 (Single valve)

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit made ice for a few days then production ceased. He cleared out the ice between the ice maker motor and frame and production started once again, but only for a couple cycles. Inspected unit, found ice in between the frame and motor and frozen bail arm. Once ice production ceases due to frozen parts, fill tube heater turns off causing fill tube to freeze. Contacted techline to document SR#7740699085, per techline thawed out fill tube and ran test 97 with and without the filter to see if there are any drips after the valve closes. Ran test 97 with filter, three drops dripped out after valve was closed, without the filter there were no drips. Provided videos to techline. Advised customer to leave the filter out to test and see if the three drips are the cause of the ice maker motor freezing. Spoke to service team, will be ordering HMI and grease. No parts installed, office to order parts and reschedule.; O-emld tckt"

"WTW5057LW0 Arrived on site for unit, making screeching noise. Upon arrival, ran spin test in foul noise present. Continued to inspect underneath unit and found transmission oil. Proceeded to replace W10721967 splutch assy and W11449840 gearcase. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"WRQA59CNKZ Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11470191 lamp. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for unit not heating. Test unit and found damaged tub on right back side creating possible leak getting to the heating element. Ordering new tub office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hourjob (2 hour job)

"Arrived onsite for previously diagnosed parts. When attempting to pull off washplate i found prior technician to not have pulled the washplate. I could not get the washplate off even while using the washplate puller tool. Unit is requiring a rebuild. Ordering 6x WP8533953 Screw, W10752719 Basket, W11219115 Tub, W11568797 Filter, and WP8533928 Filter Screw. Office to RS.; ordrng 6 WP8533953 (Screw Hub)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter Screw)"

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W10309988wpw10143759,w11506635"

Arrived onsite for range on indicator staying on and LR burner not turning on. I found the RF infinite switch burned up and the LR infinite switch showing continuity when off. I replaced both infinite switches and found the RF harness to be damaged and LR burner to still not turn on. Will need to return with LR element and order the right harness for the elements. Ordering 5171P911-60 RIGHT HRNS. Office is to RS as we are out of stock on the harness.; ordrng 1 5171P911-60 (Right Harns)

Arrived on site to replace tub and stopper. Relaxed both parts test unit and unit test good. Could not run a test due to unit not being installed. Job complete W11409866. W11579392 x2

Arrived onsite for dryer shutting off with odd noise. I confirmed the noise was coming from the motor. The dryer will shut off because the motor is overloading and needs to be replaced. I replaced the motor and tested the unit. Unit now operates and sounds as designed. Call complete. Installed 279827 MOTOR.Moved 2802

Arrived onsite for unit not heating properly and burning smell present. I found the elements to be good on resistance. I found the door latch to not close indicating the latch has been blown. I suspect the smell came from the latch blowing as everything on the unit checked good besides the latch. Customer stated the inner glass door needs replacing as well due to scratches present. Gonna order W10883049 Latch dor and W11354870 Glass door assm. Office to RS as the door is PSP.; ordrng 1 W10883049 (Latch Dor) and 1 W11354870 (Door Assm Stnlss)

Arrived on site to test unit for no lights and not cooling properly. Found damper opening and closing as designed. Internal RC temp was 36 set to 34 but display showing 48 degrees. Found thermistor were in range. Cycle power to unit and found UI board botching and not responding. Recommending LED modules and control box. No parts replaced at this time. Office to reschedule. ; ordrng 4 W11632139 (Module)s and 1 W10798006 (Control box)

Arrived onsite for oven not heating. I confirmed oven will not heating and I didn't hear any gas coming through. I pulled off the bottom cavity plate and found the ignitor not glowing. I checked voltage coming from the harness in the back and found correct 120v coming through. This indicates the ignitor is bad and needs to be replaced. I replaced the ignitor and tested unit. The ignitor now glows and oven is now heating as designed. No gas leaks present. Call complete. Installed W11176454 IGNTR-OVEN.

WTW2000HW0 Arrived on site from previous tech to install parts. Installed lid and drain pump tested product working as its designed.No water leaks visible from main water supply.

Arrived on site to test unit for unit leaking from front vent when you open the door after cycle. Test unit and found vent Normal not damaged. Water just getting there from moisture advised customer to use rinse aid to help with the drying cycle job complete. No parts used.

Arrived on site to test unit for unit having orange flames. Test unit and flames are nice and blue at this time. Customer does have 2 air purifiers in the house that are on at times. Unit working as designed at this time. NO PARTS USED canned safety to report SR#7740496354

Arrived on site to test unit for unit tripping breaker when using broiler. Unit is trying to pre heat but eventually the breaker trips. Found control error will order new control board due to is having the wrong model number. Rescheduled for 1/15 and WILL NEED TO CALL SAFETY ON RETURN VISIT. ; ordrng 1 W11448962 (Control board)

Arrived onsite for previously diagnosed parts. I replaced the door switch and powered the unit on. Unit now tumbles and heats and is operating as designed. Call complete. Installed WP3406107 SWITCH DOR.

"Arrived on site to diagnose refrigerator not making / dispensing ice. Customer clarified that unit stopped making ice, and now also isn't dispensing water. I checked the fill tube for the icemaker and found an extension wedged on the water slide going to the icemaker that had been leaking. Customer had locked the console, and when I unlocked it I couldn't get any water or ice to dispense at all. I reset the unit and checked the valve, and after a power cycle the unit started dispensing properly. Tested icemaker and verified it does cycle and has no issues / leaks going down the back wall. Unit working as designed. No parts needed. Call completed."

"Arrived on site from water leaking. Tested dispenser water leaking from hinge area, removed kickplate found line not fully inserted to coupling,reinstalled line to coupling tested water dispenser no leaks."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dispenser, waterline and quick connect. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. WP23000868 and W11677725."

Arrived on site for a washing machine that still will not finish a drain. Inspected unit and work area. The customer stated that the washing machine would not drain out his previous cycle and that the previous technician has repaired the wire harness twice. I found the the unit full of water and voltage leaving the control down to the drain pump. I checked underneath the unit and found the wire split again. I replaced the entire wire harness and tested the unit. I found the unit working and operating as designed. I checked the suspension and found the suspension was good. Call complete. W11643701.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees and RC=38 degrees. I found frost on the evap cover and removed the cover to gain access to the evaporator. In the process, I found the evap fan not operating. Following the tech sheet, I checked for error codes and found none. I tested voltage at the hv control and got 124V and I removed the P100 connector and turned thenunit on and the unit powered on and per tech sheet, the recommendation is to replace the hv control. I am ordering the hv control and office to schedule return service due to the availability of the part. Unit left turned off for safety. No water leaks observed during service. ; ordrng 1 W11752963 (Hv control)"

"Arrived on site to inspect wall oven lower oven not heating. Upon arrival, I attempted to pull the unit out to gain access to the back of the unit to get access to the elements to test. I found the unit is not properly installed with the plug outlet at the bottom of the unit and no slack on the power cord (photos). I notified management of the situation and was advised to let the customer know to contact their builder to move the outlet above the unit to the right or left corner of the unit on the back wall to allow for slack on the cord and to be able to safely service the unit. I advised the customer of this and they advised they should've been advised of this issue at last service call. Management advised to not service unit and previous tech would be scheduled to go back out to finish, but the unit must be serviceable safely. No parts installed, office to schedule return service with DZO per mgmt.; ordrng 1 CNOTE (DZO PER MGMT TEAM)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the separator and dispenser line and tested the unit. I found the unit working and operating as designed. Call complete. W11678832 and W11163765.

"On arrival verified. Complaint of no ,ights in RC section. Verified door switches are registering open and close. Dropped the light down and verified it is receiving 12.7 vdc. Unit will need led module. A,so found RC right gasket is torn Ordering W11470191 and W11456682 . Office to reschedule due to part availability ; ordrng 1 W11470191 (Led module) and 1 W11456682 (Gasket)"

"Arrived on site to test unit for waterline issues. Upon arrival customer stated unit started spraying water from the top of the unit. They turned water and ice maker off since. Inspected unit, found fill tube rubber elbow has a hole causing water spray. Replaced fill tube (W11415785) and ran an ice maker diagnostic, unit harvested and filled properly. Advise customer to monitor, if call back occurs recommend returning with a valve. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site ,replaced freezer light switch ,deli harness and deli ui controlW11384469, W11170612 ,WPW10599145. Ran diagnostics all checked normal. All lights are functioning properly now .deli controls are functioning properly. No water leaks detected at time of service . Job complete"

"WRS321SDHZ08 Arrived on site for unit, not making ice. Upon arrival, customer stated same issue from august of this year has occurred again, in addition, unit produces slow ice. Before diagnosing, stated to customer the unit is out of warranty, however customers stated Whirpool says unit still has warranty. Message to claims department and stated, the customer will need to provide proper closing documentation. Customer agreed and will reach out to AE once proper documentation is obtained. Not sure what to do with this call. ; saved tckt"

"Arrived on site to diagnose refrigerator not making ice. Tested unit and found an E5 error present. I ran a cycle and fill test, and found both passed. Found no gap at the icebox adapter or gapping in gasket. Found temperatures satisfied in both comapartments. Replaced icemaker to resolve. Verified new IM will cycle. Unit should resume normal ice production once RC temp drops back down. No leaks verified. Parts used - W11658802."

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I placed the unit into diagnostics and found F7E4 (basket not engaging). I gained access to the underside of the unit and found that the slider jacket had separated, preventing the unit from shifting properly. I replaced the slider calibrated, and tested the unit. The unit is now operatimg as designed. No water leaks observed during service. W10734521"

"WFW6620HC2 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11316771 filter. Attempted to power our unit back on and still no display. Proceeded to check fuse on the control board and found OL. Continue to replace W11322905 control. Plug unit in and powered on. Ran diagnostics and passes no issues . Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for dispenser issues. Upon arrival customer stated the dispenser door will get hung up on the pod and it will not dispense. Tested unit, dispenser door is opening but the spring is losing tension. Replaced dispenser (W11412300) and tested unit by placing a pod inside the dispenser. Ran a diagnostic cycle, door popped open and pod was dispensed properly. Unit is now running as designed, no leaks detected, job complete."

"WTW8500DC0 Arrived on site for unit continuously running. Upon arrival, customer stated unit ran all night and had to perform Rinse and Spin to ring out clothes. Entered diagnostics and found F0E3 overload, F1E2 main control fault, F0E5 off balance load, F7E3 motor drive module over current and F2E1 and UI stuck button key. Proceeded to replace W11689205 control. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."

"Arrived on site to diagnose refrigerator not cooling. Examined unit and found compressor kicks on but provides no cooling in either compartment. On further examination I did find a bowed drip pan in the RC evaporator. Unit has a sealed system failure, but no other failure symptoms. Ordering a drip pan, SS parts, and RC evap cover due to possible defrost issue. Attempted to reach property owner since unit was discussed being moved out of the house. Property owner not on site to capture signature. Permission given to have tenant sign ticket on return visit. Office to schedule SS repair on unit. ; ordrng 1 W11492867 (RC evaporator) and 1 W11256332 (Evap cover) and 1 W11457241 (Drip Tray) and 1 W10832994 (Compressor) and 1 W11596635 (Access Valve) and 1 Wpw10143759 (Drier)"

"Arrived on site to test unit for tripping breaker.Upon arrival builder stated unit will trip breaker within 15 seconds of starting a preheat cycle.Gained access to rear components, inspected and found no broken or pinched wires, no evidence of any shorts. Unit is receiving proper voltage and bonding strap between ground and neutral has been removed. Started a bake cycle, bake element is pulling 11 amps, as soon as the relay clicked to switch to the broil element the breaker tripped. Followed service Pointer W11490386. Replaced control (W11707168), bake element (W11182108) and broil element (W10856603).Removed ground strap from terminal block and started a cycle at 500?. Ran a 500? cycle for 30 minutes, reconnected ground strap after time expired. Started a 500? bake cycle after reconnecting, breaker no longer trips. Contacted SAFETY to document SR#7740651930. Also contacted techline to document SR#7740698507. Advised builder to run an additional 90 minutes to ensure a proper burn off. If issue returns recommend builder to replace the breaker, if issue still persists contact Whirlpool customer care for next steps. Builder not on site for a signature. Unit is now running as designed, job complete."

Arrived on site to diagnose range with control display related issues. Examined unit and found most of the pixels on the control are dead and digits can't be read. Replaced control to resolve. Tested unit and verified proper function. Parts used - W11536793.

Arrived on site to replace broken belt. Replaced new belt and tested. Unit is now functioning as designed job completed. Part used 4392067

Arrived on site to diagnose refrigerator with frost building in the freezer compartment. Examined unit and found a gap in the freezer gasket allowing frost to build up in the freezer. Used a heat gun to heat and mold the gasket and close the gap. Verified proper operation and unit working as designed. No parts needed.

"WMH31017HS12 Arrived on site for unit, not powering on. Upon arrival, disassembled unit and found blown fuse. Spoke with PR on site. Determined the wiring to the interlocks are correct. Advised to check capacitor, replace diode and inspect magnetron for any faults. Capacitor reads correct MFD. Magnetron has no flaws and replaced truck stock diode along with W10422269 filter. Unit is functioning as designed. No one on site for signature. New build apartment complex"

MED7230HW1 Arrived on site for a dryer with door issues. On arrival verified issue replaced hinges tested product works as it's designed. I did notice two dents on each side beneath door uploaded photos.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11434044.

"Arrived on site to inspectrefrigerator developing frost in freezer section. Upon further inspection, I found a gap on the freezer door gasket (photo). I shaped and formed the gasket and filled in some gaps on the right side of the freezer's molding. The gasket is now sealing properly.no water leaks observed during service."

"Arrived on site to inspect refrigerator with dent in left door. Upon further inspection, confirmed the dent (photo). I replaced the freezer door and reassembled the refrigerator. Refrigerator operating as designed. No water leaks observed during service. LW10913113 vacant unit. No one present to sign"

Arrived on site for dented door panel. Replaced edges panel W11230548. No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for dishwasher not starting . Found start button no responding to commands. Ran diagnostics ,got 10-1, and 2-1 error codes . Unit did complete diagnostics wash test . Ordering compressor trol and fan . No parts installed . No water leaks detected. Called to set return ; ordrng 1 W11637583 (Control) and 1 W11613564 (Ui console) and 1 W10861000 (Dispenser) and 1 W11682810 (Vent)"

"Arrived on site to install previously ordered parts. Replaced camW11454372, and belt W11239857. Test unit and same issue continues. Need to replace gearcase. Replaced gearcase W11454372. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit for restarting intermittently. Upon arrival customer stated unit will show a power loss message intermittently and sometimes will get stuck in a loop. Upon inspection found m/s sticker is missing. Contacted claims thread, per thread unit is registered so we can proceed with the repair but customer would have to contact WP to get a new tag or unit info. Unit will need a new console due to not being connected to wifi initially. Will get stuck in a power cycle loop. Ordering part, no part installed, office to reschedule. ; ordrng 1 W11600321 (Console)"

"Arrived on site for ice maker still not making ice . Compressor running 1-2 amps . Ran diagnostics all checked normal. No frost pattern . Ordering compressor, evap, non uv drier ,service port ,nitrogen, weigh 3 hrs . Also ordering filter head due to leaking when filter is in . No water leaks detected. No parts installed . Call to set return ; ordrng 1 W11266112 (Filter head) and 1 WPW10218037 (Evap) and 1 Serviceport and 1 Nonuvdrier and 1 Nitrogen and 1 Weigh3hrs"

Arrived on site to inspect burner not operating correctly. Upon further inspection I found that the know shaft had a cracked preventing the valve from turning properly and not able to function. I replaced the know and adjusted some of the burner. The unit is now operating as designed. No gas leaks observed during service. W11366438

Arrived onsire for oven showing do not unplug message constantly. Customer stated they already performed the power reset. Customer told me they were not setup on wifi. In order for the console to work properly the unit will need to be set up on 2.4g wifi. I made the customer aware of this and gave them the wifi team number if they have any issues. I replaced the console as the present one is corrupted and will not respond. After replacing the console I powered the unit on and all is functioning as designed now. Unit operates as designed. Call complete. Installed W11297714 CONSOLE.

"Arrived on site for upper spray arm not operating leaves dishes dirty. Upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and found upper spray arm has failed. Replaced upper spray arm WPW10448645. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived to parking garage, found new door damaged in box ordering another door assembly. ; ordrng 1 W11369466 (Door assembly)"

"Arrived on site for not dispensing ice. Diagnosed shaft and motor not making a connection,replaced shaft and motor,reassembled unit,tested ice dispenser unit working as designed. Wp2318082,w10822606"