"Arrived onsite for refrigerator making a noise. On inspection tapping noise in the RC, there was ice on the rc evap cover. The rc evap thermistor read 23?in the rc evap cover. RC thermistor was 39?. Gain access to the evap cover and there was a ice ball in the right side of the evap. Defrosted the ice and replaced the wiring harness. No water leaks detected during service."

Arrived onsite for dryer will turn on. On inspection I found no voltage at the termite block. Went to the breaker box and found the breaker tripped. Flipped it back on and tested unit. The unit is operating as designed.

Arrived onsite and tested unit for not operating smoothly. No saved error codes. Unit spins empty on high speed spin properly without undue strain or motion. Ran calibration to restore factory standards for operation. Advised customer on findings.

Arrived onsite and installed the sump and motor and installed unit with brackets. Tested. All checks good. Unit is now operating as designed.

Arrived onsite and found unit operating with with failed capacitor causing failure in motor function. Replaced capacitor. Unit is now operating as designed. All else checks good. Unit is now operating as designed.

Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Upon further testing found neutral wire loose from terminal connector and was able to rewire unit. Found power restored with no errors in diagnostics. Found dishwasher working as designed with no leaks. Call complete

Arrived on site to install previously ordered part. Replaced right rear element W11171119. Test unit and is operating as designed. Job complete

"KRMF706ESS01 Arrived to inspect no ice. I found the FC was 13? and the RC was 37. I found the FC evaporator cover had the appearance of a partially frost filled evaporator and inspected. The evaporator was full of frost and I removed and tested. I verified the defrost system was intact. The drain tube assembly was clear but gapped significantly and I corrected. The ice maker fascia to bin gasket was badly folded and I corrected. Operational test good, no leaks observed during service."

"KDTM404KPS1 Arrived to inspect leak. The customer advised me the unit would leak at the front left corner and that it was soapy in appearance. I entered service test mode and found 9-2 and 8-4 error codes stored and I cleared for testing. Within service test mode I found all functions were present and the unit operated as designed. Inspection of the cabinet, gasket and all other areas exposed to water showed no signs of leaks. The customer had been using pods and the rinse agent was at the factory setting of A3. I set the rinse agent to A1 and discussed detergent type and amounts with the customer. Operational test good, no leaks observed during service."

Arrived on site for dryer not turning on and onl6 humming. Open arrival confirmed complaint. Found stable power supply at time of diagnostics. Found motor failing and Replac3d it. Reassembled and tested unit. Found dryer working as designed. Call complete

"Arrived on site to test unit for constant power cycling, tested unit found no ice buildup on evaporators, unit is cooling properly and ice production is good, customer stated that after he reset power on it it stopped doing it, do to intermittent power issues, replaced control and advised customer to monitor, at this time job complete"

Arrived on site. Replaced both damaged doors and nameplate. Job complete.

Arrived on site to test unit for oven not heating. Test unit and found bad ignitor. Relaxed ignitor test unit and unit test good job Complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

"Arrived on site to test unit for not operating properly, tested unit found failed console, replaced and tested all functions returned to normal, unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed, FC evaporator motor harness, ice box fan,UI and main control, replaced parts and tested, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for elements not turning off, tested unit found breaker off, turned on checked voltage at controls and unit is receiving correct voltage,tried to mimic the issue and was not successful, called contractor for more information, contractor stated that unit lights were on and elements were hot, as a precautionary measure, replaced controls and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for not operating properly, tested unit found failed capacitor, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for making to much ice, tested unit found ice maker is off but a sheet of ice is accumulated on bottom of freezer, removed ice and evaporator cover, found ice maker is not the problem but drain tube is completely frozen over do to heat probe in wrong location thawed out drain tube and water is flowing properly, put heat probe in correct location, unit is now running as designed, job complete"

"Arrived on site for not cooling correctly and frost forming in FC. Upon arrival inspected unit and found evaporator cover covered in ice. Removed Evaporator cover and melted all ice. Ran diagnostics and ran force defrost. Heater is receiving 120v and pulling 1.3 amps , and has a resistance of 90 ohms. Confirmed heater is operating correctly. Test evaporator fan motor and is operating correctly. Test both rc thermistor and fc thermistor. Am getting incorrect reading from FC thermistor. Replaced fc thermistor WPW10384183 and control W11546690. Customer will monitor unit. If issues persist, need to call techline"

"Arrived on site to install previously ordered parts. Replaced container W11347840, lower coupling WP2220458, and top plate W11573761. Test unit and unit is operating as designed. Job complete"

"Arrived on site for F9-E1 error code. Upon arrival ran diagnostics and got error F9-E1 long drain . Disassembled the unit to access drain pump. Found filter completely blocked with debris from living on a farm. Cleared debris from filter, hose and flushed tub with water. test unit. Unit is operating as designed. Contacted techline for assistance. Tech documented the findings. Instructed customer about what cannot be washed in this unit. Articles need to be shaken off well and have grass and feathers removed prior to washing. Tech gave SR# 7736493759."

"Arrived on site for top rack falling. Upon arrival inspected unit and found top right track stop has failed. Inspect both racks, tracks and wheels and are good. Need to replace stop. Replaced 1 stop WPW10082861. No leaks present at this time. Job complete"

Arrived on site to install previously ordered parts. Replaced both upper tack stops WPW10082861

Arrived on site and replaced previously diagnosed left RC door. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the silicone washer. And tested the unit. Still found the door in the upper corner would not close. Found the gasket, barely making it above the freezer liner on the non-hinge side. Attempted to adjust the upper hinge and was unsuccessful in amkino any changes to the door leveling. I called Whirlpool techline and spoke to Adrian SR# 7736427232. He had me send several photos of the hinge, door and gasket. He advised that based on the level of the lean of the door, no damage done to the hinges, and in ability to manipulate the upper door hinge, that the unit would be sent to review. We did find a bow on the cabinet in the upper corner where the gasket is not sealing. He advised for me to tell the customer that whirlpool would be back in touch with us or the customer themselves based on the next steps. Call complete."

Arrived on site for a wash machine that has no power. Inspected unit and work area. Confirm customers complaint and found that the user interface touch panel would not work. Check voltage to the control and found proper voltage. Found 5 V DC going to the user interface indicating a good control and a bad user interface. Replaced the user interface assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site for a refrigerator that is frosting up in the freezer. Inspected unit and work area. The customer advised that the unit frosts up around the upper right hand door and is stuck at the top of the freezer. Verified customers complaint, and found the door slightly leaning to the right, where the right hand edge was barely touching the cabinet and touching more of the liner than the cabinet. Check the slides on the slides fully operable. Adjusted the door on the hinges and tested the unit. The unit began to open and close and seal as designed. Call complete."

"Arrived on site and inspected dishwasher and found standing water in tub. Found knockout was not removed by installation team on garbage disposal. After removing knockout dishwasher will now train properly. Ran a diagnostic cycle to confirm operation. Discussed correct detergent usage, dry expectation, and customer is already aware of importance of rinse aid, job complete"

"Arrived on site and replaced both controls diagnosed on previous visit, lighting on right hand oven now stays off when door is closed. Customer will operate unit to confirm repair, job complete"

Arrived on site to follow up on dishwasher not cleaning dishes. Tested unit and found an F4E3 error for wash motor not running. Ran unit and found wash motor not pumping. After last visit unit ran 2 complete cycles and died. Replaced wash motor and control to resolve. Tested unit and verified all proper functions with no water leaks present. Repair completed.

Arrived onsite to install previously ordered parts. Replaced track and stop. Also found 2 wheels failing and replaced 2 wheels W10888592 . Unit is operating as designed. Job complete

"Call Don site for a dishwasher that is not closing properly. Inspected unit and work area. The customer advised that he figured the issue would be simple, but that the door was leaning and was not closing properly. Found the unit unlevel and adjusted the right hand foot to even out the door. After the adjustment, I found the door opening and closing as designed. Call complete."

"Arrived on site to replace previously diagnosed door handle, replaced door handle, job complete"

"MVW4505MW0 Arrived to inspect non-completion and odor. I was not able to detect an odor from the unit and the issue may have been non-related to the machine. There were no stored error codes and I removed and replaced the control and mode shifter, after verifying all other functions were present and the basket assembly was centered within the chassis, to ensure the most current software and to eliminate possibilities. The unit was sitting with equal weight distribution on all four legs and the suspension had no signs of malfunction or mis-installation. The basket was solidly anchored to the gear case output shaft and I found no other signs of excessive mechanical movement. I could not each the MFG tech assist line from the residence and contacted after job completion. Representative Ed, file #7736493213 and all findings and repairs were notated. No further repairs required. No leaks observed during service."

Arrived on site for dryer not heating. Upon arrival customer stated they just had the dryer replaced with another one and issue still occurred and they found issue was within vent of home and not dryer. Customer is goin to get dvc done before having dryer checked out and will let us know if service is needed. No service preformed. Call complete

Arrived on site for dryer needing previously diagnosed harness. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found dryer working as designed. Call complete

Arrived on site for washer. Upon arrival customer stated Rac had already repaired lid strike themselves. No service was needed or preformed. Call complete

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the customer not using rinse aid. Placed the unit is diagnostics showing no error codes. Continued with testing and during this time, using my multimeter, I tested amp draw to each component. I found the unit within amp range on all components namely the element at 7-9amps (photos). I removed the outer door panel and tested the element at the control and found it to be getting 125V (photo) and 15ohms-within ohms range (photo). I made recommendations for use and care to my customer, as well as, rinse aid usage. Customer did not agree with recommendations comparing the unit to old units. I contacted techline and spoke to Rob and advised of the complaint and my findings. Rob advised the customer must use rinse aid and turn the hot water on at the sink to allow the hot water to fill in the tub and there are no parts to replace at this time as unit is operating as designed. Rob provided SR#7736495925. I advised my customer of the conversation with the manufacturer tech support and of the SR file number. No water leaks observed during service, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit will make a loud screeching metal on metal noise at the beginning of the spin cycle. I placed the unit in diagnostics shelving no error codes and tested. Unit operated as designed with no noise. Tilted the unit back and removed the cam pulley shield and found gearcase oil on the pulley and be.t shavings on the underside of the shield. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop middle burner flame going out when adjusting heights. Upon further inspection, I tested all burners and found all operating as designed except the middle burner flame would go out when switching from low simmer to medium. I contacted techline and spoke to Chris and advised of the complaint and previous repairs recently made to this unit. Chris advised to replace the middle burner valve and provided SR#7736493885. I removed and replaced the center valve and checked the gas line connections with my liquid gas leak detector and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator not level and doors swinging open. Upon further inspection, I found the right RC door sitting lower than the left FC door and the unit would rock back and forth. I removed the toeplate and leveled the unit and raised the right RC door to where it was level with the left FC door and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new valve and tested the unit and found the unit operating was designed. No leak at this time.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new console and control and tested the unit and found unit operating as designed.

Arrived onsite for a refrigerator that is not cooling. Upon inspection I found that the evap was frosted up the unit was manual defrost and then I tested the heater and the harness and found them good. I respect the ui and the control and found unit operating as designed

Arrived onsite for a refrigerator that in not cooling.upon inspection I found that the unit was frosted up on the evap. I tested the heater and the harness and found them good. I manually defrosted the evaporator and replaced the thermistor and the control and found the unit cooling again.

Arrived on site to test unit for unit getting to hot. Test unit and found unit with in range. Job complete. Customer was using oven thermometer.

Arrived on site to test unit for burner turning on and off when set at 7 or medium. Advised customer thats normal for burner to turn on and off to keep the temp its set to. Job complete.

"Arrived on site and replaced previously diagnosed compressor. Replaced control box, UI condenser motor and evap cover. Unit working as designed. Job complete."

"Arrived on site to test unit for no ice production, tested unit found unit is producing ice and the bin it full, customer stated that he noticed that ice maker was not keeping up with production but as he stated that it could be related to heavy use over the last week, advised customer to monitor, and if ice production stops,then call us back, unit is running as designed, job complete"

Arrived onsite for console giving shorted keypad error. Tested unit and confirmed error. Replaced keypad. Tested unit and unit is functioning properly. Job complete

Arrived onsite for unit not heating. Upon arrival inspected unit. Found Gas supply turned off. Turned on supply and tested. Unit is now functioning properly. Monitored ignition and heat cycle. Job complete

Arrived onsite for dryer not powering on. Upon arrival tested unit. Unit non responsive. Check voltage at block and had 0vac. Checked panel and found breaker tripped. Flipped breaker and tested. Unit is operating properly. Customer will monitor. Job complete

Arrived onsite for repeat noise concern. Determined that the noise being heard was the icemkaer fill valve. Recreated the symptom and explained to the customer that valve chatter can be attributed to house water pressure which is perceptibly hi at their home. Advised having use a pressure dampener to the fridge to reduce strain on fridge water features. Used pad to soften vibration. All checks good. Advised customer on repair. ; used 1 W11113654 (Pad) from stock

"Arrived on site to test unit for unit powering on and off on its own, tested unit found controls receiving proper voltage but UI firm ware looks corrupted and is cycling intermittently on the start screen, called safety to report my findings got a concession for parts coverage W177W20WP1,

"Arrived on site to diagnose refrigerator that was throwing the over temp alarm consistently. Customer can power cycle and it will work briefly, but ovet temp always comes back. Checked the sealed system and found Low pressure at -25, high at 115psi, with compressor hot to the touch. I found dried UV dye in the evap pan, indicating a slow leak coming from the evaporator. Provided estimate to customer for sealed system repair ; ordrng 1 W11125124 (Compressor) and 1 W11507067 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Port)"

(512) 217-9366Arrived on site for no cool. Powered unit on compressor powered on let unit run no heat from discharge tube ordering a compressor and evaporator repair covered by manufacture sealed system warranty ordrng 1 WPW10608485 (Evaporator) and 1 WPW10466675 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I immediately noticed the UI missing/faded digits (photo). I tested temps I the F1 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and found no error codes. I performed tests 15, 19, 36, 37, 45, 57, & 58 and all tests passed. I found the right RC door gasket badly torn (photo) and the interior liner of the left RC door was badly sunken in at the front and right side (photos). Based off my findings, I am ordering the left RC door, right RC door gasket, ice maker, UI and HV control. Office to schedule return service due to the availability of parts. No water leaks observed during service, job completed.; ordrng 1 W11387386 (UI) and 1 W11658802 (Ice maker) and 1 W10846057 (Right RC door gasket) and 1 W11435358 (Left RC door) and 1 W10843055 (HV control)"

"Arrived onsite for washer not responding. Upon arrival inspected unit. Found only drain pump would kick on. Ran diagnostics and found stored error code 8/3 overflow , 8/1 no water detected , 4/0 heater not detected , 5/2 door lock error. Cleared and ran test. Found no water entering unit. Disconnected and found valve clogged. Also found low pressure from supply. Notified customer but stated the pool is running and that slows pressure. With it off pressure is normal. Recommend proceeding with valve replacement ; ordrng 1 WPW10435242 (Valve)"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested. When the unit began the spin mode, it became loud and got louder as the spin RPMs increased. I tilted the unit back and checked the rotor and bolt and it was on tight. I removed the washplate/agitator and found a robe belt wrapped around the spindle of the gearcase. Removed the belt and placed the washplate/agitator back in position and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found both front shocks are not attached to tub. Took pictures. After reconnecting them ran washer and a drain and spin cycle and it is working properly and not moving excessively.

"Arrived onsite for water on the floor by refrigerator. On inspection I pulled the back cover to see if I could spot where the water had come from. The water was turn off, I turn it back and the icemaker dump ice and filled the tray. I saw no water leak, I then dispense water out the front to see if it would leak. I still saw no water leaks. I did notice the moulin was extremely hot to the touch as was the compressor. I clean the coils out and the moulin cooled down to normal temperature. I never could fine the water leak, I informed the customer that it could been a ice that melt and filled the over flow pan and leaked out. The evap in the freezer had no ice buildup on it and the heater ohmed at 24ohms. The bi metal,was 4 ohms.

"Arrived on site. Unable to remove ice bin,informed customer bin might need to be broken to remove,customer gave approval found plate stuck to bin informed customer bin and plate would be needed gave estimate

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the RC evap drip pan kit, RC evap fan/harness assembly and drain tube. I pulled the unit out and inspected the drain tube and found it gapped. I removed the tube and cleaned it out and re-installed it and using some silicone, I placed a bead around the opening of the drain tube and sealed the gap (photos). I disassembled the RC section and using my steamer, I removed the ice from the RC evaporator. Removed and replaced the evap drip pan and evap fan/harness assembly and secured the evaporator to the back wall. Cleaned up the ice and water and tested the unit. Unit is operating as designed. I reassembled the unit . No water leaks observed during service, job completed."

"Arrived on site for a washing machine that is not advancing past the sensing portion of the cycle. Inspected unit and work area. Round the end of diagnostics and found an F7 E5 (shifter fault) error code. Tested the unit in manual diagnostics testing the spin and agitation. Found agitation working properly but the agitator only spinning when calling for the unit to spin. Checked underneath the unit and confirmed a broken slider. The unit began to work and operate as designed.

"Arrived on site. Hello for a Cody top. That is having a hard time. Turning burners on. Inspected unit and work area. Found multiple burners knobs taped and broken. The customer advised that they thought that the burner initially was closer to the same temperature as the other burners but it felt like it was getting hotter. Turn the unit onto a medium setting and found the unit cycling on and off as designed. Turn the unit down to a lower temperature setting and found it cycling off a lot more frequently. I called whirlpool tech line and spoke to Leon SR # 7736484541. He advised that based on my checks, the unit is working as designed advised that the right front burner is the hottest burner, and will not have the same set temperatures as a lower wattage burner. The unit is working as designed. Call complete."

"WRS571CIHZ02 Arrived to repair door harness. gauge wires had failed and I elected to also correct the two large ones. After soldering and heat shrinking all wires within the harness and applying automotive grade sheathing, the wire issue was corrected and the unit operated as designed within service test mode.

"Arrived on site and replaced pressure sensor recommended by tech line on previous visit. Cycled power and error code has cleared. One of the RV office staff came over and we got a load with quarters and it is progressing normally. Took one video and sent it to KB service management.

"Arrived on site to test unit for no heat, tested unit found unit has power but burner are not getting hot, exposed terminal block and found unit is not receiving proper voltage, L1-N 120VAC, L2-N 240vac and L1-L2 120VAC, this is not correct, explained to contractor but stated that it is correct, met with contractor and forwarded him the picture

Arrived onsite for miswire error and happened to be onsite the same time. Found miswire and corrected. Unit is now operating as designed. All checks good.

"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the lower front panel to gain access to the heating components. I tested the fuse, cutoff and thermostat and all were good. I tested the element and found it open. Removed the element from the housing and found the coils broken I reassembled the unit and left it unplugged for safety. Job completed

Arrived onsite for a washer to possibly replace previous diagnosed parts. I removed the front panel and tested the washer in a light wash. There were no leaks until the unit started agitating and water started running out around the gearcase from the tub seal.

Arrived onsite for a refrigerator that has stopped making ice and not dispensing water. Upon inspection I found that the dispenser would work and the ice maker would fill with water after I removed the filter. I recommend to the customer that we replace the filter . The customer decided to contact whirlpool directly to see if they can get a concession or have them send out a new one for them.

Arrived on site. Replaced bimetal and thermostat customer provided powered unit on compressor powered on and fan motor.

Arrived on site for cooling complaint. Found weak air flow to fresh food section no ice build up on evaporator found ice in freezer section and return vent. Checked door seals found bottom flange that runs across both sections indented into cabinet and outer cabinet sticks further out closed door and gap at gasket attempted to adjust gasket same issue. Called tech support sent pictures per tech support and whirlpool will be contacting customerSR#7736480490

"KBFN502ESS01 Arrived to instal previously diagnosed and ordered part. I removed the faulty FC door slide and installed the replacement. Testing revealed the FC door operating as intended. The previous repair had corrected the prior issues and the unit was operating as designed. Final adjustments were made. No leaks observed during service

"MVW7232HW0 Arrived to inspect washer intermittent operation. F1E2 stored in memory and I cleared for testing. I found the basket assembly leaning to the right, against the inside of the cabinet and the gear case had been leaking for some time. I removed and replaced the gear case and corrected the chassis setup. I calibrated the control and tested. Operational test good, no leaks observed during service.

"Arrived onsite for washer restarting cycles on its own, same as before. Upon arrival inspected unit. Ran diagnostics and found stored error code F1E2 motor drive module over voltage , F6E3 communication- HMI cannot hear ACU. Cleared codes for future reference. Called tech line for assistance. Kurt- SR#7736483065. Notified tech of issues and also found hat home has an electrical issue. As the unit runs , the home lights in the laundry area, hallway and bedroom dim and flicker. Tech stated that a drop in voltage could be resetting the control and reset the cycle. Tech line recommendations are to have the customer correct the Home issue before further diagnosing. I was able to run a quick wash successfully without error during the visit.

"Arrived on site for not spinning clothes and leaving clothes wet. Upon arrival ran diagnostics and ran manual test cycle , a manual overview test cycle as well as quick spin cycle and both test passed. Then ran a normal wash cycle and unit is operating correctly. Did find Suds during every test without any detergent Instructed customer that over sized loads and oversuds can cause clothes to be too wet upon completion. Unit is operating as designed. No leaks present at this time.

"Arrived on site to diagnose dishwasher that will not drain. On arrival tested unit in diagnostic and found F9E1 error code present, and FA E2. Unit will not complete a cycle and throws a no drain error. Unit also has the old style heater bushings, and heater needs replacement. Unit drain pump is overheating, and vent motor is also erroring; ordrng 1 W11414073 (Vent Motor) and 1 W11537778 (Heater)"

"Arrived on site for an ice machine. That is not turning on. Inspected unit and work area. The customer advised that the power cord Ive been broken. Did confirm the customers complaint and found the power cord completely broken.

"Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the main harness and tested the unit. Convection fan to turn on but was at least able to verify voltage going to the convection fan. Found the convection fan buzzing but not spinning. Replaced the convection fan and tested the unit. Found the convection and fan come on one time and start to slowly spin, but would not spin at normal rate of speed. Spoke to JC and was advised to replace the control. Replaced the control and tested unit again. Still had the same issue. I called whirlpool tech line and spoke to Rich SR # 7736428746. He advised that the motor barely turning would indicate a failure of the convection fan motor. He advised to go ahead and re-order that convection fan motor for return trip. ordrng 1 W11582241 (Convection fan)"

Arrived on site to test unit for shorted keypad error. Found shorted keypad will order new keypad

Arrived onsite with PR and replaced the washer tub. Tested unit for normal operation. All checks pass inspection. Advised customer on findings.

"Arrived on site to inspect washer not filling properly. Upon further inspection, I placed the unit in diagnostics and tested. The unit filled with water and drained and when it went to agitate and spin, the unit failed to do either. I tilted the unit back and found the capacitor had popped and leaked oil. I advised the customer of my findings and they advised that the unit would make a loud screeching noise before it would go into spin cycle. Due to the capacitor being defective and not being able to test the spin cycle, I am ordering the gearcase, cam, belt, valve, and capacitor,

"Arrived on site to test unit for failed gaskets, tested unit found cracked left and right gasket bottom flaps, unit also has excessive gaps between cabinet and liner, need gaskets replaced to fix issue and sealant, ordering parts office to reschedule ; ordrng 2 W10846057 (RC gaskets)s and 1 W11387053 (Freezer top bin) and 2 W10841140 (Adhesive)s"

Arrived onsite for stripped motor impeller causing failure to dispense. During attempt to removed stripped impeller divider plastic broke. Ordering divider and returning with impeller and motor to repair. ; ordrng 1 WPW10309864 (Divider)

"Arrived on site for unit not powering on. Upon arrival test unit and will not start. Checked polarity and is good. Found that timer is stuck in off position and caused knob to fail. Need to replace timer and knob. Ordering timer and, knob, knob clip as well as PTS switch to have on hand. Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 WP688805 (Knob clip) and 1 W11675852 (Timer knob) and 1 W11625516 (PTS switch)"

Called tech support for ongoing issue per tech support need to replace the ui and icemaker together ordering a ui and icemaker SR#7736487451; ordrng 1 W11646196 (Icemaker) and 1 W11404237 (Ui control)

"Arrived on site for washer leaking during rinse setting of wash cycles. Upon arrival confirmed issue. Found tub ring not correct to unit and causing waster to pass down to floor when it is loaded, also found bezel to fabric dispenser broken causing water to overfill over top of unit. Will need office to reschedule once availability of parts is known.; ordrng 1 W11590590 (Tub ring) and 1 W11550898 (Bezel)"

"Arrived on site and replaced previously diagnosed door gaskets and screws. Not confident gaskets would hold as door liner is damaged in multiple areas and already showing signs of failure. Attempted to get gaskets to hold as good as possible, for now. Definitely recommend replacing both doors. Recommend a 2man and 2hrs. Office to reschedule. ; ordrng 1 W10854243 (LH door) and 1 W10782269 (RH door)"

"Arrived onsite for unit not cooling properly. Customer stated on two occasions about two weeks apart the unit stopped cooling, temperature increased in both compartments. Customer pressed max cool and unit started cooling again. Currently temperatures are good. Damper and fans are operating. Recommended replacing controls ordering upper fridge control and main. Set for the 29th.; ordrng 1 W11524656 (Control)"

"On site for a refrigerator that is not cooling either section. Inspected unit and work area. Did confirm the customers complaint info to defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost sensor passed the test. Went to force, defrost in front of the heater would not turn on. Gained access to the heater and found the heater measuring proper resistance at 25.6 ohms of resistance but the heater only getting 40 V. Check voltage at the freezer harness connector and found the same voltage going into the cabinet. Went to replace the control in the control sent with me, would not illuminate the user interface. Replace the old control back onto the unit and found the user interface start to light up and work as designed. Re-ordering the control and rescheduled ; ordrng 1 W11449482 (Control)"

"Arrived on site for washer still bouncing around. Upon arrival confirmed issue and found when laundry was in unit, washer would bounce around enough to cause dispenser to slide out. Found no errors in diagnostics. Found rotor catching and replaced it with the stator. Found unit still wobbling and in called techline and reported findings Sr#7736488769. Techline recommended ordering and replacing tub asm. Office to reschedule once Availability of parts is know along with second tech; ordrng 1 W11573030 (Tub) and 1 Cnote (Needs to man rebuild)"

"Arrived on site to test unit for no ice production and squeaky noise, tested unit found ice maker will not go into diagnostics, tested voltage and did not get any, ran continuity test and did not get readings on 3 wires going to the icemaker, exposed harness, and found red wire visibly broken and others inside of the harness itself, will need a new freezer door and icemaker replaced on next visit, stated to customer that wait time on door is 6 to 8 weeks, ordering parts, office to reschedule ; ordrng 1 W11566705 (FC door,)"

"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost pattern at all, ordering compressor, evaporator, UV dye drier, access valve, R600 kit, nitrogen, LOK RING KIT and all necessary LOK rings, unit has a aluminum capillary tube, office to reschedule ; ordrng 1 LOKRINGKIT (LOK RING KIT) and 1 Nitrogen (Nitrogen) and 1 W11582579 (Compressor) and 1 W11506620 (Coupler suction side) and 1 W11504419 (Coupler suction) and 1 W11504449 (Coupler capillary) and 1 W11504448 (Cap side) and 1 W11562258 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve)"

Arrived onsite for repeat leaking and found twist tray icemaker not dropping ice during harvest and double filling causing slow leaking out of dispenser. Unable to reach Brandon at time of service. Office to follow up. ; O-emld tckt

"Arrived onsite for a cooktop with no power. The customer stated the cooktop had power but the fan would not run, the knobs were crooked, the emblems around the knobs are not readable, and they were not sent one of the burner caps. I found the fan gasket not installed correctly over one of the bolts and it was pushed inward binding the blower wheel. I corrected the gasket and tested the fan finding it working as designed. The customer was only sent four burner caps and one of those caps was the extra melt cap for the 5000 BTU burner head. The front right burner cap was not there. I found the manifold twisted causing the valves to all lean to the right and it was causing the knobs to look crooked. I found the writing on the cooktop around the knobs very hard to read. I found the grease filter that was sent with the cooktop to small and not fitting in the chamber correctly. Ordering the W11512355 manifold, W11476218 cooktop, 5EA. WPW10559494 bezel, W11579391 burner cap kit, and W10905834 filter. Office to RS.; ordrng 1 W11579391 (Burner cap kit) and 1 W11476218 (Cooktop) and 5 WPW10559494 (Bezel)s and 1 W10905834 (Filter) and 1 W11512355 (Manifold)"

Arrived onsite for a DW that has rust in the front panel/door. Upon inspection I found that there was rust under the finish of the steel. I replace the panel and then noticed that the new one also had a defect in it. I am ordering another panel and leaving it to the office to replace. ; ordrng 1 W11116420 (PANEL)

"Called tech support per tech support will need to install a temp logger,ordering temp logger; ordrng 1 Templogger (Temp logger)"