"Arrived on site to diagnose ice machine not producing any ice. Tested unit and found no water entering. I replaced the valve and that got the water flow back. Once I had the unit running, I found the drain pump was not running at all. I removed the pump and found it full of sediment and seized. Replaced the drain pump and ran unit. Verified everything working properly with a new valve and drain. Parts used - W11542868, W10897719."

"Arrived on site ,replaced filter head ,dual valve and rear valve W11482383, W11482025 W11482384 ,Also add some foil tape to IM fill tube . Ran harvest and fill. All checked normal. Ice maker is getting proper amount of water . No water leaks detected at time of service . Job complete"

Arrived on site to install previously ordered parts. Installed HV control board. Upon installation found the condenser to have heavy coverage from dust and lint. Cleaned the coils and reassembled the unit. Advised customer to monitor ice production for the next 48 hours. No water leaks observed during service. WPW10589837

Arrived on site to inspect dryer not not starting. Upon further inspection found dryer has power and proper voltage but will not start. Gained access to the inside and found the door switch was disconnected. Reconnected door switch and re-tested unit. Unit is operating as designed (photo of dryer operating) No parts installed.

Arrived on site to inspect dishwasher not cleaning dishes properly. Upon seeing further inspection placed unit into diagnostic showing error 4-3 and 7-1. Ran a diagnostic cycle and found the wash motor to be faulty. Motor is receiving proper voltage but motor had seized. I replaced the sump assembly and retested the unit. Unit is operating as designed and no water leaks observed during service. W11613480

Arrived on site to install previously diagnosed and ordered parts per previous tech. I replaced the inlet valve and flow meter. Ran a test and unit is operating as designed. No water leaks observed during service. W11434044. W11535094

Arrived on site to inspect dishwasher leaking. Upon visual inspection found sump assembly to be lifted and no making a seal causing water to leak from tub. Sump assembly was missing one locking tab most likely came off during shipping or installation resulting in poor seal . Replaced sump assembly and tested unit. Unit is working as designed. No leaks observed after service. W11613570

Arrived on site to diagnose microwave with light out. Customer clarified it was the hood light and not the cavity light. I removed the bulb cover and the bulb dropped out. Bulb was not secured in the socket at factory. Reinstalled bulb and tested. Verified lights working as designed. No parts needed. Repair completed.

Arrived on site to replace vent / damaged chimney cover. Removed and replaced due to a slight warp visible from the front. Verified proper fitment. Builder had caulked the chimney to the ceiling and will need to recaulk it. Unit working as designed at this time. Call completed. Parts used - W11417192.

"Arrived on site to diagnose dishwasher beeping and not running. Examined unit and found the tub banged in on the rear right lower corner, with a split seam. Ordering new tub to resolve. Office to schedule when parts arrive. ; ordrng 1 W11120458 (Tub)"

Arrived on site to diagnose dishwasher with noisy left side hinge. Tested unit and confirmed noise coming from left hinge. Found the friction pad squeaking on the hinge. Replaced both friction pads. Advised customer can use a tiny bit of lubricant if noise returns. Parts used 2x WP8268961.

"Arrived on site to follow up on ice machine that was only producing tiny ice cubes / slabs. When I checked the unit I found the low side at 6psi, high side at 86 psi, which felt like a low charge. I replaced the control to resolve the fill issues which has been resolved. I evacuated the system and vacuumed down. I noticed my pump struggling to get a full pulldown. After a few minutes it did fully vacuum. I charged to spec and ran. Unit was acting like there may be a restriction and still was not hitting proper pressures. I evacuated and vacuumed down again. Unit still felt like it may be restricted but did come down again. I charged the unit to spec and tested. I found the slab is producing sooner, but will need more time to be sure. If customer is still experiencing issues, a new compressor may be needed along with nitrogen to remove any potential restrictions. Customer advised to follow up if production size doesn't improve. Parts used - W11034363."

"Arrived on site for Icemaker randomly stopping for days and then will work again. Temps are -1 and 38. Unit passed icemaker test. No errors. Phone didnt work. Had to leave and Called Techline.possible bad freezer thermistor or fill tube heater position. Should be 22.8 kohms at zero. 14.3 k ohms. 7739559768. Will return with new sensor and fill tube heater. Will need to check condenser for air flow. Also ui again since it stopped making noise, Reset for fri am. ; ordrng 1 W11603851 (Harness with thermistor) and 1 W11087201 (Fill tube heater) and 1 W11634312 (Ui)"

"Arrived on site for dishwasher not draining. Removed bottom panel. Ran diagnostics and found no error codes. All components working as designed, advised customer it drains into the disposal. If disposal is full then it cannot drain properly. Advised to run disposal before running unit . Call complete."

"Arrived on site. Replaced both optics emitter and receiver control,powered unit on ran diagnostics optics reading correctly,ran harvest passed,ran fill test passed. Used w10870822,w10898445"

"Arrived on site to inspect unit for having dent on left door. Upon closer inspection found dent, replaced door, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW11026355"

Arrived onsite for washer leaking water. On inspection found the over suds tube had soap coming out. I grabbed the detergent and saw that it was not HE soap. Informed the customer that it had to be HE detergent to keep the soap suds down so they do not come out the over sud tube. The customer will get HE soap to use. No parts were installed.

"For a washing machine that is not spitting out clothes. Inspected unit and work area. The customer stated that the issue initially started where the washing machine would not start a cycle. They said that it wouldnt wash on any settings. They said that after a while, the unit started to work But did not spin out their clothes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit for an auto test and found the unit working and operating as designed until it got the spin portion of the cycle. I found that the basket would not turn. I test the unit in regular cycles and found that the unit was not starting any cycles or spinning the basket. I went ahead and replace the control and tested the unit. I still had the same issue indicating a failure with the motor. Ordering parts and rescheduled the customer to 7/30. W11550649; ordrng 1 W11550649 (Control) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

"Arrived on site to test unit for not heating, tested unit found shorted heating element and cutoffs, replaced and tested unit is now running as designed, job complete installed 279838, 279816"

"Arrived on site to test unit for not cooling and clicking noise, tested unit found compressor shutting down on thermal, replaced start device and tested, unit is now running as designed, advised customer to monitor for the next 24 hours , if compressor shuts down again, then a sealed system will be required no leaks detected job completed installed WPW10197428"

"Arrived on site to replace harness with terminal block. Replaced harness, tested unit, unit through error code f1e0 for internal board failure. Ordering control. Office to reschedule. Used W11432194; ordrng 1 W11342871 (Control)"

"Arrived on site to test unit for no ice production. Tried to run a harvest cycle, ice maker would not harvest. Removed assembly and tested incoming voltage, IM is receiving proper voltage and tray has ice cubes in it but will not harvest. Replaced ice maker (W11700250) and tested, unit is now harvesting and filling properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for noise. Upon arrival customer provided voice memos of the sound. It is a metal on metal vibration sound whenever compressor is activated. Removed back panel and inspected area, found clip from start device loose on the floor, resecured start device. Placed back panel without tightening with screws, vibration occurred on the right side, removed panel and found access valve was not bent into the cavity far enough. Access valve was just slightly touching the back panel causing a loud vibrating noise. Bent in the access valve and any tubing close to the back panel. Vibrating noise has been eliminated. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for condensation and glass coming off, tested unit found that humidity control was not on causing excessive condensation on mullion, bottom RC drawer cover is broken and damper making a loud grinding noise both will need to be replaced on return visit, ordering parts rescheduled for 7/29 no parts installed ; ordrng 1 WPW10594329 (Damper) and 1 W10827015 (Cover)"

"Arrived on site to test unit for not cooling. Upon arrival both cabins were room temperature and compressor was not running. Per customer unit has been silent for the last 6 days, no fan or compressor noise. Cycled power on the unit, compressor kicked on, checked amp draw, compressor is pulling 2.8 amps. After 10 minutes RC evaporator has developed an ideal frost pattern. Entered diagnostics and turned cooling on for FC, after 3 minutes visible frost pattern has started to develop and fingers are sticking to the coil loops. Unit is now cooling properly. Advised customer to monitor issue by placing a bottle of water into the FC, after frozen solid unit is safe to use. Customer also had a concern with the ice maker, cycled ice maker, ice maker completed harvest and filled but started leaking water. Will need to order an ice maker assembly and dual valve. Also recommend replacing control and UI. Ordering parts, no parts installed, rescheduled for 07/26.; ordrng 1 W11658802 (Icemaker) and 1 WPW10341329 (Dual valve)"

"Arrived on site to replace previously diagnosed parts. Thawed evaporator coil, entered diagnostics to test all components. Compressor engaged, heater engaged, evaporator fan engaged and diffuser opened and closed properly. Replaced thermistor (WPW10384183) and main control (W11558182) as precautionary. After cycling power unit started cooling and producing an ideal frost pattern. At this time unit is running as designed, no leaks detected, job complete."

Arrived onsite and found unit operating with failing dry times due to poor airflow. New build. Advised having duct inspected and cleared by builder. Dryer is otherwise operating as designed. No parts used.

On arrival verified complaint of noise during spin. Found inner basket during spin is wobbling severely. Gearcase is not leaking oil but may need to be replaced. Splutch and belt look good. Actuator sounds normal. Ordering inner basket W11172199. Reschedule by office for part availability. ; ordrng 1 W11172199 (Inner basket)

"Arrived on site for freezer not cooling. Upon arrival, inspected unit. Is hot in the box. Unit is powered on but there are no fans or compressor operating. Power cycled the unit and all components begin to operate. Unit is beginning to cool. No parts needed at this time. Job complete"

WTW4816FW3 Arrived to install previously ordered part. I removed and replaced the basket and tested. The noise presented in a video by the customer was corrected and the machine operated as designed. No leaks observed during service.

"Arrived onsite for a refrigerator not cooling and another service company stated the compressor failed. The customer stated the previous company replaced multiple controls and now says the compressor failed. I tested the unit and verified 123VAC to the compressor but it draws 16 amps and trips the overload. I checked the windings and they were good. I used my test start device and had the same results. Ordering the compressor, drier, tube kit, and access valve. Office to RS.; O-emld tckt"

"On arrival verified complaint of not spinning. Visual inspection of basket shows wobble. Inspection underneath shows GC leaking oil. Ran diag check and it wont get up to speed and the clutch is clicking. Recommend inner basket, gearcase, clutch, and stator as well as main for failed water level. Ordering W11178227 inner basket office to reschedule due to parts availability ; ordrng 1 W11178227 (Inner basket)"

"WRS325SDHZ08 Arrived to inspect water issue. The customer advised upon arrival that cooling has also become a problem. Measuring temperatures, I found the RC 60 and the FC at 45, and the evaporator cover was coated in approximately 1 of frost. Inspecting further, I found the frost was fully filling the evaporator and that it was of a completely frost consistency, with no solid ice around any part of the defrost heater, denoting no defrost attempts. Due to the entire evaporator area being completely full of frost and not just blocking the intake, I suspected the issue was due to lack of defrost operation and not a longer-term air leak or short duration door ajar. The defrost thermistor circuit, tested at the control and also the lower unit R/H chassis connector, was at 4.3VDC and 53.6K-ohm, possible, due to the severe encasement of frost at the thermistor mounting location and denoting the circuit was intact. I contacted the MFG tech, Joe SR# 7739560282 and advised of my findings. The MFG tech recommended replacing the defrost thermistor and UI. After performing the replacement of the two parts and removing the ice, testing reveled the unit went into a defrost in user mode right after plugging it is, as is sometimes common with this machine and appears to be an indication the issue was resolved. No leaks observed during service."

On arrival verified complaint of leaking water valve. Replaced the water valve and corrected the first drip. After replacing valve found the second valve is leaking at a constant rate. Will need to order second valve. Water is turned off at the wall. Ordering water valve WPW10258562 ; ordrng 1 WPW10258562 (Water valve)

"WED4815EW1 Arrived to inspect door issue. I found the door had to be slammed excessively hard and would have led to damage. I was able to adjust the strike and add a small amount of MFG approved lubricant, fully correcting the issue. Operational test good."

"Arrived on site to test unit for not spinning and error f7e1(tachometer missing). Replaced control(W11621183), run cap(W11395618), actuator(W11481722) and motor(W11026785) with no improvement. Upon further inspection found molex to run cap had a red wire that was only connected by insulation. Removed molex and installed spade connection. Recommend lower harness and lid strike. Scheduled for 7-30. Customer needs end of day time frame. ; ordrng 2 W11457841 (Strike)s and 1 W11591637 (Lower harness)"

"WFW560CHW4 Arrived to inspect leak. Initial inspection of the entire chassis showed no signs of leaks from the tub or water supply and drain. Several automatic test modes and also filling completely in manual test mode had no results. The tenant had reported the leak with only one type of load, a comforter. Excessive sudsing can easily occur with this type of load, due to very low oil content and the large surface area of the comforter. The excessive suds can then overflow on the lower air vent in the back and I did find touching the vent caused a strong odor of detergent to be detected on my hand. A large comforter can also cause undue pressure on the door and door gasket, also causing intermittent leaks. No leaks observed during service, operational test good."

"WED4950HW0 Arrived to inspect no heat. I found the voltage supply to the unit was L1-N 124VAC, L2-N 124VAC and L1-L2 7VAC. During removal of the plug from the receptacle, the receptacle internally arced and tripped the breaker. I advised the customer to have the electrical circuit tested and the receptacle to be replaced. The customer will contact us if there are further issues, after the electrical supply is corrected."

MED4500MW0 Arrived to inspect knob issue. I found the knob had failed and I performed all steps of Knob/Timer - SP W11693378 - Special Project S15110 - SP?W11708423 and installed the timer and knob. The unit resumed normal operation.

"Arrived on site to test unit for not heating. Found bad cutoff fuse, replaced fuse(279816) and element(279838). Unit now working as designed. Job complete."

Arrived on site for dishwasher door latch being very loud. Removed and level per dishwasher. Replaced latch. Verified operation. Normal sounds. Call complete. W11412299

"Arrived on site with new door gasket, replaced right side door gasket. Used heat gun to mold into place. Verified operation. Call complete."

"Arrived,on site for leaking into refrigerator. Found drain pan was frozen over. Used steamer to clean and clear drain. Removed ice build up. Installed new tube for icemaker. Verified operation. Call complete"

"Arrived on site for washer not working. Water still in tub. Did not finish a cycle for cleaning a comforter. Found f9e1, f0e9. Unit does not start as its full of water. Inspected underneath and found wire broken to drain pump. It Pulled cover off pump. Will need harness, pump and control. Reset for fri am; ordrng 1 W11590868 (Harnesa) and 1 W11399437 (Drain pump)"

Arrived on site to install new su.p and motor assembly to resolve locked up wash motor. Installed sump and tested. Verified unit working as designed with no water leaks present. Parts used - W11025157.

"Arrived on site with new parts for refrigerator not cooling, Removed shelves. Removed evaporator cover. Replaced fan assembly harness, replaced drain pan, and new screws, cover, and shim. Verified operation. Call complete. 67006425, W11457241, SHIM, W11087438, W11188493"

Arrived on site to test unit for error f3e1(pressure sensor signal). Found connection at control was not connected for pressure switch. Secured connection and completed diagnostics with no issues. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site and replaced previously diagnosed compressor(W11686820), access port(W11506635) and UV filter drier(WPW10143759). System had a restriction and was unable to pinpoint. Ran nitrogen through system at 145psi and was able to push restriction out. Vacuumed system and held pressures for 20mins with no signs of leaks. Charged to specs with 51g of r600a. Unit working as designed. No leaks detected at this time. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap thermistor, UI and hv control failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. Recommended the customer monitor the unit and allow it to cool for at least 24 hours before placing items inside. Job completed. W11558182, W11518204, WPW10384183"

"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged with the lid locked. Plugged the unit in and the control panel failed to respond. Gained access to the main control and found the diagnostics LED not flashing or coming on. Following the tech sheet, I removed and replaced the main control and was able to get the unit into diagnostics. I found error codes F6E3-miscommunication between HMI & ACU and F7E7-motor not reaching target RPMs. Cleared the codes and attempted to calibrate the unit and it failed. I manually tested agitation and spin and the unit continued to fail. I tilted the unit back to find the rotor bolt lying on the floor and the rotor loose from the stator (motor). I reattached the bolt and retested and the unit continued to fail. Following the tech sheet for the F7E7 error, I tested voltage at the control and got 121V. I checked ohms to the motor at the J3 connector and got 8ohms from J3-1 to J3-2 and no reading from J3-1 to J3-3. Tilted the unit back and tested the stator at the harness and fund the motor is good as its showing 8-10ohms. I tested continuity in the harness from the J3 brown to the brown wire wt the stator and it was good. I tested the black wire and found it good. When I tested the red wire, I found no continuity reading. When I removed the rotor, I found gearcase oil on the underside of the rotor (photo). I advised the customer of my findings. I am ordering the gearcase, slider, clutch, stator, and lower harness and scheduled return service for 07/25/24. Unit left unplugged for safety and no water leaks observed during service. Returning tech to replace the gearcase, slider and lower main harness and calibrate/test before replacing the stator & clutch. W11621180; ordrng 1 W11568984 (Lower main harness) and 1 W11568984 (Gearcase) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"

"Arrived on site to install previously diagnosed and ordered part. Due to the left FC door being damaged, I removed and replaced the FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW11258441"

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised they had some storms in after the storms, the unit has never been able to start a load. We advise that itll start the cycle, but will cancel within a few minutes. I plugged it in and found the unit trying to drain out water. I canceled out the cycle and round the unit into diagnostics. I found the unit start to try to drain water out again and flash an F1 E1 (main control fault) and F2 E1 (stuck key) error codes. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810."

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit would initially log, but then would shut off within a minute or two of the cycle starting. I tested the unit on a quick wash cycle five times and found the unit working and operating as designed. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit to an auto test and found the unit working and operating as designed. I tested the unit a few more times trying to start a different cycle selection, and found the unit spin, lock, fill, and agitate. I did advise the customer that because of not being able to replicate the issue, I would be unable to determine exactly what was the cause of their problem. I did advise the customer that generally when components fail, they just fail and wont start working all of a sudden. I did advise the customer to keep an eye on the unit and to take a video if possible if the issue persists. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Upon entry, I found the icemaker turned off. I turn on the icemaker and found the icemaker harvest and fill as designed. The customer also complained about her temperatures because she says her food is spoiling. She said she has a temperature thermometer in the refrigerator and it has shown the unit to be between 44?F to 52?F. I took temperatures of the refrigerator and freezer and found he refrigerator at 37?F and drop down to 36?F. I took a temperature of the freezer and found it at 6?F. I found no evidence of a defrost issue in the unit. I checked the refrigerator temperature versus the thermometer that was in the refrigerator and found the customers thermometer showing 44.4?F indicating the u it was higher temperature than it was. I showed the customer the discrepancies with the air temperatures and she advised that she still had things growing mold. I called Whirlpool Techline and spoke to Drew SR# 7739555663. He advised that because of the temperature that we recorded, there would be either an issue with the customers temperature thermometer or an issue with where the thermometer was placed. He advised that the unit is working and operating as designed and to make no further repair. Call complete. No parts were installed. ; ;"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit making ice but with the unit not dispensing ice. He stated that he can hear the motor turning but the ice wont fall out. I tested the unit and did find a few cubes dropping but the Dispenser motor having a hard time pushing through the ice. I inspected the ice container and found pieces of melted plastic inside the ice container impeding the blades to continue to turn. Ordering the ice container and rescheduled the customer to 7/30. No parts were installed.; ordrng 1 WPW10558424 (Ice container)

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the refrigerator section seems to be somewhat cooling now, but it took three days for the unit to actually cool. He advised that his freezer section will not freeze items and that it took four days for a bottle of ice water to freeze. I checked the door gaskets and found the door gaskets were sealing properly. I did find gaps in the liner on both the refrigerator and freezer sections. I took temperature of the freezer section and found it at 30?F and dropped to 27?F within 15 minutes. I gained access to the compressor and took an amp draw off the compressor. I found the compressor hot to touch and pulling .8 A, I checked the suction tube from the condenser and found minimal heat coming from the condenser side indicating an inefficient compressor. Ordering sealed system parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 W10841140 (Clear silicone)"

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer explained that the unit will intermittently work and not work but that they are having a hard time getting the unit to start a cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I attempted to start a cycle 10 separate times and found the unit start every single time. I had the customer explain how they were starting the cycle and he advised that his wife is generally the one who does it, but he was unsure as to how she attempts to start the cycle. I called Whirlpool tech line and spoke to Butch SR# 7739553736. He advised that this model specifically has various sensitive controls where you need to press the start button and hold it until all the lights go across. He said that since I have not been able to replicate the issue, the problem would have to be with the way the customer is trying to start the unit. He advised to make no repairs at this time and to instruct the customer on how to start the cycle. I informed the husband on how to do that and the unit is working and operating as designed. Call complete."

"Arrived on site for a washing machine that is making noises during the drain and spin portion of the cycle. Inspected unit and work area. The customer advised that she does not know exactly whats happening, but that during the spin and drain, it makes a loud, grinding noise that you can hear outside. I ran the unit through an auto test and confirmed the sound when the unit was trying to slow down. I gained access underneath and found the cam, completely stripped due to overloading. I replaced the belt, cam, and actuator. I tested the unit and found the unit working and operating as designed with no abnormal noises present. Call complete. W11481722, W10721967, and WPW10006384."

Arrived on site to test unit for unit not washing. Test unit and found wash motor getting power but motor not working. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11025157

"Arrived on site for a refrigerator that is only dispensing crushed ice. Inspected unit and work area. I did confirm the customers complaint, and found that the solenoid would not engage to dispense cubed ice. I went ahead, and replaced the solenoid and found debris inside of the old solenoid, causing the issue. I tested the unit after replacing the solenoid and found the unit dispensing, crushed and cubed ice as designed. Call complete. WPW10309866."

Arrived to a dryer making a squeaking sound at the cooling down cycle. Upon further inspection noticed the rollers were sticky on metal shafts and at fault. I had part#4392065 repair kit with me and repair rollers. Tested unit with towels and found no noise. Call complete

Arrived onsite for previously diagnosed parts. Installed the control board onto unit and ran unit in diagnostics mode. The dishwasher Completed the diagnostic cycle with no issues. The dishwasher is operating as designed and no water leaks detected during service. W11683652

"Arrived onsite for previously diagnosed parts. Installed the ui, paddles, shield, water shield on to the refrigerator and tested the unit. Water was working and the auger was turning during testing. Customer said that the unit had not made ice since I was last there. I ran the service test 57 and it had no error on the ice maker. Then I called for water and heard no water on the first time. The second time water went to the tray. Customer is going to call if no ice is in the bin tomorrow morning. The dual valve was very loud on the testing. WPW10486346 WPW10542708 W11636543 WPW10346924"

On arrival verified complaint of handle broken and hanging down. Found plastic of handle at screw mount is snapped. Replaced handle w11449263 and unit is now fully functional job complete. Installed w11449263

Arrived on site and replaced previously diagnosed retainer(WPW10400825) and ice bin gasket(WPW10347087). Unit now working as designed. Job complete.

"Arrived on site to test unit for no ice production, tested unit found ice maker is not responding to diagnostics, valve is activating and filling with water, replaced ice maker and tested,ice maker is now cycling advised customer that ice production resume in 24-48 hours, customer will monitor and if issue persists they will call us back at this time job complete installed W11646196"

On arrival verified complaint of not cooling correctly. Visual inspection shows major frost on evap cover but heater and fan are clear. Possible incorrect defrost timing. Customer also stated the control would randomly flash all four lights until button was pressed. Replaced control system and advised customer to defrost for 24 hrs. Replaced main control w11546690 job complete

"Arrived on site to inspect dryer not starting. Upon further inspection ran a test in consumer mode and the dryer would not run. Upon further inspection found the motor relay to be bad. Replaced the control and retested the unit. Unit is operating as designed. Upon service, found the washer underneath to have a kinked drain hose(photo). No water leaks observed during service. W11565020."

"Arrived to a refrigerator making knocking sounds per client. Found no failures in compressor, or both fans running. Upon further inspection noticed that the ice maker enamel is flaking in the ice maker and heater is not turning on. Found popping noises also coming from ice maker when it harvested. Ordering wpw10190965 ice maker. Rescheduled for the return visit on 7/26/224; ordrng 1 WPW10190965 (Icemaker)"

"Arrived on site inspect dryer not running. Upon further inspection, found that the dryer would run for about 10 seconds and then would stop tumbling. After a minute or so the dryer would start to tumble again on it own. I measured voltage at the terminal block and found that the unit was improperly wired (photos) Wiring needs to be corrected. If symptoms persist bring control and monitor. No parts installed"

"KUIX535HPS00 Arrived to install previously diagnosed and ordered parts. I found the sealed system flat and there was no remaining refrigerant to recover. I removed and replaced the compressor, evaporator, service port and non-dye drier and vacuumed. After verifying vacuum held, I charged with the MFG recommended refrigerant charge and tested. The unit started production and no leaks were observed during service."

"Arrived on site for refrigerator not dispensing water or making ice. On arrival found both gaskets broken at the bottom of the doors as well as door liner damage preventing any new door gasket from fitting into place. Also found large liner cracks for,inf in both compartments between the divider wall allowing air to flow between fc and rc. Found filter hosu8mg and valve also clogged and not allowing water to pass. Found lower rc corner of inner liner peeling off and exposing large amount of insulation. Called techline and reported findings and photos Sr#7739547953. Was instructed to order the following parts 8201700 epoxy kit, Wpl2159082 refrigerator gasket , wpl2159083 freezer gasket , wpw10190965 ice maker , w10408179 valve , wpw10121138 housing. Spoke with CS and will need office tor scheduled once part availability is known.; ordrng 1 8201700 (Epoxy kit) and 1 Wpl2159082 (Gasket) and 1 wpl2159083 (Gasket) and 1 wpw10190965 (Ice maker) and 1 w10408179 (Valve) and 1 wpw10121138 (Housing)"

"Arrived on site to inspect washer continuously draining and not running a cycle. Upon further inspection, found the relay to be stuck closed. Replaced control, recalibrated and then tested the unit. The unit is operating as designed. No leaks observed during service. W11603810"

"Arrived to a washer making squeaky sounds. On arrival customer stated unit had worked prior to military movers transporting washer but once installed unit wasnt working. Upon further inspection I found actuator shorted and stuck In place. Used a truck stock testin* actuator and found wiring was stretched out during move and causing short. Ordering part# w11643701 harness and will need to return with actuator w11481722, belt w11239857, and cam w10721967. Rescheduled customer for 07/25/24; ordrng 1 w11643701 (Wire harness)"

"Arrived to a top load washer with error f1e1. Arrival the only codes stored were f2e1 and f7e1. Ran agitation and spin cycle and found capacitor had failed as well as belt was melting around cam. ordering part#s W10721967, w10006384, w11162560. Rescheduled customer for 07/25/24 to complete repairs.; ordrng 1 W10721967 (Splutch) and 1 w10006384 (Belt) and 1 w11162560 (Capacitor)"

Arrived to a range with a defective left hinge . Replaced part # w10347464 hinge kit tested door product works as it designed call complete.

Arrived onsite for refrigerator not making ice. After speaking with the customer she stated it was making ice beautifully for a week after I replaced the icemaker. However after that week the icemaker stopped producing ice.i temped the freezer to be at 2 degrees. I ran thermistor test on all sensors and all tested good. I tested the VDC from the main control to the icemaker thermistor and it tested good. The icemaker was giving a E5 error again and wouldnt go into harvest by itself. I replaced the icemaker again. Call complete. INSTALLED W11658802 ICE MAKER. No water leaks present at time of service.

WDT730PAHZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced both the dispenser and heating element and tested within service test mode. All functions returned to the machine and it operated as designed. No leaks observed during service.

"WFES3530RS0 Arrived to inspect handle and glass issue. I found the glass intact and the handle posts had failed. I was unable to complete the repair, due to the left door trim piece missing and have ordered. ; ordrng 1 W10761018 (Trim, Door, L/H) and 1 W10761014 (Trim, Door, R/H)"

WFES3530RS0 Arrived to inspect handle issue. I found the mounting posts within the handle assembly had failed. I replaced the handle assembly and the door regained normal operation.

WRS331SDHM08 Arrived to install previously diagnosed and ordered parts. I installed the harness and main control and the machine started cling as designed and I verified the evaporator fan system operating as designed. No water connections to machine.

"Arrived on site to replace damaged door. I removed and replaced the rc door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install damaged door. Upon arrival, I removed and replaced the right RC door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site and replaced previously diagnosed upper hinge(W11176752) and bottom hinge(W11176753). Found hinges assisted with door closing tighter but not tight enough. Replaced inner door(W11346787) and unit is now working as designed but found door magnet housing is damaged and causing magnet to almost slip out of place. Recommend another inner door replacement. Office to reschedule. Requesting 2hrs on return visit. Thanks ; ordrng 1 W11346787 (Inner door)

"Arrived onsite and found unit operating with failed water connection to valve from filter housing. Removed , cleaned, lubricated and red connected. Unit is now operating leak free. All checks good. No parts used."

"Arrived on site to follow up on washer that was shaking badly. On arrival I found the basket ring was busted up and pieces were broken off and in the tub, along with tub Ring being disconnected from basket. Customer said the unit would walk over 2 feet. Suspension was already replaced, indicating either a basket issue / balance ring, or unit is being significantly overloaded / off balance. Ordering new basket, tub ring, suspension, and block. Basket need to be replaced, and whatever may have been damaged. Office to schedule. ; ordrng 1 W10554251 (Basket) and 1 WP389140 (Basket Block) and 1 WPW10531289 (Tub Ring) and 1 W11454741 (Gearcase)"

"Arrived on site to diagnose refrigerator not cooling in the RC, but freezer is good. Unit was unplugged at time of service. I did plug in the unit and observe. I did not hear the evap fan come on. Removed cover and found fan was bound /loose plug because once I adjusted the motor positioning and plugged it back in the fan fired up and started blowing as it should. Unit working as designed with no parts needed. Call completed."

"Arrived on site to diagnose oven that goes dead. Customer clarified that the issue is as follows - They will set the oven to a cook cycle. After 30 or so seconds the unit shuts off and goes black. Customer goes outside, and breaker is NOT tripped, but they reset it anyways and this powers the unit back on. When they do this, they can complete a bake cycle with no issues. Issue repeats the next time they use it. I could not duplicate the issue on my arrival, and I did get it to bake to 400. I called tech line, SR7739549858. I advised this feels like the breaker is internally tripping L1, but it's not throwing the switch. Unit wiring shows the oven light should still be on even with a dead console. Tech line concurs that this sounds like the breaker is tripping internally and cutting L1, but not throwing the switch. Advised to contact builder if issue repeats to have the breaker swapped out, otherwise if we return the unit MUST be in a failure state. No parts or repairs recommended at this time. Call completed."

"Arrived on site to follow up on refrigerator that was not cooling. On arrival unit was barely cool. I checked for dye from the previous SS repair, and found a good amount of dye on the sleeve previously installed. Pressure was low as well. Evacuated system and redid the lower solder on the sleeve. Vacuumed down and verified unit is no longer leaking from that spot. Vacuum held good and I lost no pressure. Charged to spec and turned on. Verified unit started cooling and compressor sounded healthy. I did notice that the compressor and evap fan would shut off very quickly after powering on. Advised maintenance to keep an eye on the unit and follow up if there are any other issues. No parts used. Call completed."

"Arrived on site for microwave turning off, last tech found bad fan and control. Removed from over range. Replaced fan motor and control. Reassembled and verified operation. Call complete. W11552018, W11441128"

Arrived on site for washer not drying. Customer speak Spanish. Says it will fill but then just stop. Ran diagnostics and found no errors. All components pass test. Ran and advised customer the unit will have a delay before it starts the cycle. Found the front leveling leg needed adjustment. Set foot down to level. And then fill up more if need be. Call complete.

"Arrived on site to diagnose cooktop with front left burner not igniting easy, and front right burner being excessively high. Examined unit and checked orifices and found orifices for those burners do not match the chart per the service manual, and also had a service pointer out (W11438074) to order the correct orifice kit. Ordered conversion kit to be used on FL and FL dual stage burners. Return visit set for 7/25. Must be after 10am. ; ordrng 1 W11502161 (Conversion Kit)"

Arrived onsite to replace previously diagnosed parts. I replaced the lower harness and tested the machine. Machine is operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W11643701 HARNESS.

Arrived onsite for dishwasher not washing. Upon arrival I found F4E3 and F7E1 error codes. I found the pump not running with 120 VAC to it. I replaced the pump and motor. The unit is now washing and draining as designed. No water leaks present at time of service. Call complete. INSTALLED W11613570 PUMP&MOTOR.

"KOCE500EWH22 Arrived on site for heating element sagging. Upon arrival, the microwave heating element was sagging due to supporter being compromised. Replaced W11724411 support. Tested unit and now unit is functioning as designed."

"WED4815EW1 Arrived on site for unit not powering on. Upon arrival, checked line power starting at terminal block and found L1 to L2 to have 92V. Customer plugged cord in halfway and ran as normal. Customer has a receptacle issue. Customer will have issue taken care of. Unit is functioning as designed. No parts replaced"

"WDF330PAHS3 Arrived on site for unit not working. Upon arrival, ran consumer cycle and found wash motor was energizing but not running. Proceeded to replace W11025157 was motor assy. Ran diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site and replaced previously diagnosed compressor(W11547313), access valve(W11506635) and filter drier(WPW10143759). Charged system to specs with 5oz of r600a. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for oven door stuck locked. Upon arrival, unit was power cycled and there is no change. Opened door manually. Latch is stuck on locked position. Need to order control and latch. Office to reschedule ; ordrng 1 W11649136 (Control) and 1 W11686858 (Latch)"

"Arrived on site to replace control and console board due to lights not activating during door opening meaning relay didnt open. Replaced console, and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11492283 W11620692"