We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Austin, TX 78759
Kimo
Job Details: 11/09/2023
Arrived onsite for a range with a right left front burner that is not working after it sparked. Upon inspection I found that the receptacle was burnt and the wires were damaged. I replaced the receptacle and repaired the wires and replaced the unit and found the unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Taylor, TX 76574
Blake
Job Details: 11/09/2023
Arrived on site to install previously diagnosed and ordered parts. I found the FC at 9 and the RC at 41. I removed and replaced the ice door. I inspected the evaporator and found an inconsistent frost pattern. I found the thermistor reading inconsistently as well. I took an amp draw on the compressor and found it running high. Low ice production is being caused by fluctuations in temperatures caused by the compressor. I am ordering the compressor to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 R600 (R600) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2HOURS (2HOURS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78724
Luis
Job Details: 11/09/2023
"Arrived on site. Unit freezing in Fresh food section and not fully freezing in freezer,removed evaporator cover found ice ball on inlet of evaporator and weak to no frost pattern ordering a new evaporator,will also order a compressor in case needed. ; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Manor, TX 78653
Wesley
Job Details: 11/09/2023
Arrived onsite for concerns with low setting on center burner going out on occasion. Advised that the A/c draft was in line to put the flame out and the standard function of th unit was set up properly with no failures. Unable to replay are a failure under normal conditions. All checks good. Advised customer on findings.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Elgin, TX 78621
Wesley
Job Details: 11/09/2023
Arrived onsite for irregular flame color and found unit operating with normal flame height and good color. Advised that red in the flame has to do with relative humidity in the home. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXSS01
Near Austin, TX 78759
Kimo
Job Details: 11/09/2023
Arrived onsite to install previously ordered parts. Upon arrival I installed the new motor and tested the unit and found the unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 11/09/2023
Spoke to customer over the phone. They stated they had tried canceling service and that unit was working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Gerald
Job Details: 11/09/2023
"WDT970SAKZ0 arrived on site to inspect a dishwasher with F8E4 error code. Removed the drip tray and found the float switch sitting in water. Placed the unit into diagnostic mode and found F8E4, F9E2 and FAE2 codes. Cleared them and tested the unit and all components operated as designed. Checked the inside and found excessive foam. Informed the customer of my findings and advised on use and care of the unit. No water leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near New Braunfels, TX 78132
Leonardo
Job Details: 11/09/2023
Arrived on site to test unit for unit not drying correctly found dispenser it releasing jet dry. Replaced dispenser test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/09/2023
"Arrived on site to inspect unit for not disassembling as directed while trying to clean unit. Confirmed customer was following correct cleaning directions from manual. The screw holding the reservoir pan spins freely when attempting to remove it. Was able to eventually remove the screw and drain pan. Anchor point of screw was damaged and was never seated properly, called tech line to be advised further. While running diagnostics, came across a bad recirculating pump, and reservoir anchor clip will need to order and return. Contacted whirlpool, unable to get SR#due to numerous call drops. Office to reschedule. ; ordrng 1 W10136999 (Anchor for screw) and 1 W10136999 (Anchor for screw) and 1 W11542867 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/09/2023
"Arrived on site to inspect unit for not cooling on either FC or RC. Customer stated husband pulled unit out and scratched flooring. Used floor protector and pulled unit out. Upon closer inspection found unit to be unplugged since issue arose. Inspect unit found compressor and 3 way valve engaging as intended, as well as compressor pulling 1.2- 1.3 amps. Then exposed both evaporators to visualize frost pattern. Freezer compartment had no frost and RC had no frost on evaps. Then applied bubble solution to visualize a leak, found section of cap tube separated where it should have been soldered to suction tube entering cabinet above RC evap and visually confirmed leak from that area. Called tech line to discuss what was found, SR7737756326. Unit will be submitted for review as location of leak is not in a position for repair."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Round Rock, TX 78664
Gerald
Job Details: 11/09/2023
KDFE204KPS1 arrived on site to inspect a dishwasher leak. Tested the unit and found water coming from the rear right of the unit. Pulled the unit out and found the heating element wasnt fully seated. Tightened the connectors and ran another service test and watched for leaks. No leaks were observed after service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Hutto, TX 78634
David Z
Job Details: 11/09/2023
Arrived on site to diagnose washer leaking water from the bottom. On arrival saw a small puddle in the front left corner of the washer. Examined washer and found fabric softener / water residue on the cabinet / basket / tub ring. Unit has the old style tub ring that causes these leaks. Replaced tub ring and verified unit working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Dripping Springs, TX 78620
Scott
Job Details: 11/09/2023
Arrived on site for float error code . Found water in tray . Ran couple diagnostic tests and normal wash cycle and found small crack left front on tub . Ordering tub . Call to set return ; ordrng 1 W11409866 (Tub)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78736
Scott
Job Details: 11/09/2023
Arrived on site for washer not latching or starting . Replaced latch and capacitor. Ran diagnostics all checked normal. Started normal wash cycle with full load . Stayed with unit till agitation portion . All checked normal. No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ1
Near Bertram, TX 78605
Miguel
Job Details: 11/09/2023
"Arrived on site for oven turning off in bake. Verified proper voltage coming into oven. All heating elements ohm out and are not grounded, bake pulls 14 amps, broil element pulls 11 amps. Through process of elimination control is only thing left. Replaced oven control. Verified operation. Call complete.n"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Mount Calm, TX 76673
Jonathan M
Job Details: 11/09/2023
Arrived on site for a washing machine. That is making a grinding noise. Inspected unit and work area. The customer showed me a video of what was happening and it sounded like a grinding noise coming from underneath the washer. Found the cam completely worn. Replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11481722 (Actuator) from stock
We serviced a
WHIRLPOOL OVEN
Model WOED5030LZ00
Near New Braunfels, TX 78130
Leonardo
Job Details: 11/09/2023
Arrived on site to test unit to broken upper glass. Replaced glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waco, TX 76708
Jonathan M
Job Details: 11/09/2023
"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised they had another company come out but replace the start device and capacitor. They advised that the unit still had issues turning the compressor on. I did verify the customers complaint and found the unit over amp in causing the compressor to shut down, indicating a locked rotor. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78681
Gerald
Job Details: 11/09/2023
WRF767SDHZ02 arrived on site to inspect ice maker not making ice. Customer stated that the doors to the unit get left open often and it burned the ice maker out. A problem that they have dealt with before. Ordering ice maker.; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Buchanan Dam, TX 78609
Miguel
Job Details: 11/09/2023
"Arrived on site for microwave door not closing, found bottom right side hits oven door. Bottom right side is pushed out. Removed outer microwave door. Properly set tabs into place. Reassembled properly and verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Miguel
Job Details: 11/09/2023
"Arrived on site for refrigerator not cooling. Unit was off on arrival. Connected and found compressor does no heat transfer. Recovered existing refrigerant. Removed and replaced compressor, drier, access valve. Checked for leaks with 100 psi of nitrogen. Vacuumed and recharged. Verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Austin, TX 78737
Scott
Job Details: 11/09/2023
Arrived on site for washer vibrating . Ran diagnostics and Gearcase is making noise . Even after adjusting feel unit is vibrate a lot . Ordering gearcase and cam . Call to set return ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/09/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue. Found no errors in diagnostics. Found thermistor opened and vent leaving home had signs of being clogged when using vent test kit. Replaced thermistor and element and instructed customer to have a dryer vent cleaning done within wall of home and unit works as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78664
David Z
Job Details: 11/09/2023
Arrived on site to diagnose washer that had died mid cycle and had water left in it. Unit has power but won't progress. Checked under unit and found the blue wire to the drain pump broken off the molex connector. Replaced damaged wiring with thicker wiring and tested. Verified unit working as designed. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Wesley
Job Details: 11/09/2023
Arrived onsite for damage to control and alignment issue causing failure to engage switch and function. Corrected alignment and replaced control and console. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Burnet, TX 78611
Miguel
Job Details: 11/09/2023
Arrived on site for dishwasher leaking sometimes from door. Ran diagnostics no errors found. Removed door panel. No leaks during test mode. No evidence of leak inside door. Found gasket was over stretched. Removed and replaced gasket. Verified operation. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Kimo
Job Details: 11/09/2023
"Arrived onsite for a refrigerator that is not maintaining proper temp. Ice build up behind bottom drawer causing drawer not to closing properly. Upon arrival I found all of this to be true. Being that this is our 6th trip out For the same issue I connected techline and advised Nate of all of the repair and trips we have made on the unit, we then tested resistance across the defrost thermistor at the control and found that it was showing OL. We then tested it through diag mode and it passed. He mentioned that the thermistor may be faulty and the Evap cover may be leaking air which and cause this issues. Then was given sr#7737761995. Upon further inspection of the unit I found that the drain tube was sealed up and not clogged, the customer also mentioned to me that the butter that she keeps in the right door of the RC will have condensation on it. I found that there is a tear in the gasket on the side which cause this as well. I ordered the gasket, Evap cover, and some permagum to help seal the new cover when we replace it. Office to reschedule ; ordrng 1 W11211387 (COVER-EVAP) and 1 212643 (PERMAGUM) and 1 W10407212 (GASKET-DOOR,AP,RC)"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Austin, TX 78745
Scott
Job Details: 11/09/2023
Arrived on site for dryer not starting . Found door switch arm broken off . Replaced door switch . Unit is now operating properly. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78741
Matthew
Job Details: 11/09/2023
Arrived on site to replace damage. Front panel. Replace panel and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Georgetown, TX 78633
Sterling
Job Details: 11/09/2023
On arrival verified complaint of hum. Identified sound as the fan motor. Replaced the fan motor W11441128 and found no debris inside it. Hum was coming from motor. Reinstalled and ran operational test. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Maurice R
Job Details: 11/09/2023
Arrived onsite for cooktop knob not working. On inspection found the insert for the knob missing. When you turn the knob it would not turn the gas stem. Installed new knob and the unit is working as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78717
Paul
Job Details: 11/09/2023
Arrived onsite for a dishwasher with an F6E1 error code. I found the console separating and causing the problem. I replaced the console and tested the machine. All functions are working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Round Rock, TX 78681
Gerald
Job Details: 11/09/2023
WRF767SDHZ02 arrived on site to install a previously diagnosed and ordered part. While replacing the wire harness the connection on the tub for the overflow tube broke off. Ordering a new outer tub for R/S.; ordrng 1 W11219115 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Waco, TX 76706
Jonathan M
Job Details: 11/09/2023
"Arrived on site for a refrigerator that has moisture and water leaking into the refrigerator section. Inspected unit and work area. The customer advised that the unit leaked again inside of the refrigerator section and that they were wondering if this was the same issue as before. I gained access to the freezer evaporator and found no ice or water residue in the freezer section. Checked the air channel and found individual moisture droplets, but no ice buildup in the actual air channel. I called Whirlpool Techline and spoke to Robert SR# 7737762382. He advised that this is a common with this style refrigerator, and that moisture will build up in the air channels and will leak from time to time onto the top shelves of the refrigerator. He advised that this is normal operation and there is nothing that can be done about it. He advises the customer will just need to wipe off the top shelves from time to time with a paper towel, and that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Round Rock, TX 78665
Blake
Job Details: 11/09/2023
Arrived on site to install previously diagnosed and ordered parts. I was unable to remove the gearcase due to it being seized to the basket. I instructed the customer they will be better off replacing the unit at this time. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, TX 78634
David Z
Job Details: 11/09/2023
"Arrived on site to diagnose dryer that is not starting. Found unit will start when drum is spun by hand, but not with button pressed. Foind this to be due to bad start winding in motor. Ordering motor / harness to resolve. Office to schedule return. ; ordrng 1 W10450289 (Main Harness) and 1 279827 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Hutto, TX 78634
David Z
Job Details: 11/09/2023
"Arrived on site to replace basket and associated parts due to slamming basket. On arrival I found the cabinet has several noticeable bends and folds / pinches from the basket slamming. Cabinet is in need of replacement as well, and bringing a tub since it also was slammed around. Left assigned parts with the basket and unit in apartment storage garage. Office to schedule. ; ordrng 1 W10596395 (Cabinet) and 1 W10371566 (Tub)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/09/2023
"Arrived on site to inspect oven for not heating. Tested unit at 350 and 425 with no issue, customer stated issue is hit or miss. Replaced control as a precautionary fix to a possible sticking relay. Advised customer to monitor. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near San Marcos, TX 78666
Andrey
Job Details: 11/09/2023
"Arrived on site to test unit for long drain, tested unit found unit is still in warranty, ran unit through diagnostics and found long drain errors present, filled unit with water and it drain really slow, removed and inspected hoses, did not find any restrictions, ordering drain pump and inner drain hose as precautionary rescheduled for11/17; ordrng 1 W11396717 (Drain pump) and 1 W11553446 (Internal drain hose)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Del Valle, TX 78617
Matthew
Job Details: 11/09/2023
Arrived onsite for unit not completing cycle. Inspected and found actuator not rotating properly. Cam was jammed and the gears worn out. Replaced actuator and cam. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taylor, TX 76574
Blake
Job Details: 11/09/2023
Arrived on site to inspect dryer. The customer found the breaker tripped and has reset it. The customer has not had any issues since. I found good supply voltage and correctly wired. The unit has good airflow and heat. The unit is operating as designed at this time.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Matthew
Job Details: 11/09/2023
Arrived on site for unit making grinding noises. Found unit is vibrating loudly. Ordering pads to place to reduce metal on metal contact on motor and blower housing. Office to reschedule. ; ordrng 8 W11113654 (Sound pad)s
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Temple, TX 76502
Jonathan M
Job Details: 11/09/2023
"Arrived on site for a wash machine that has a broken tub. Inspected unit and work area. The customer advised they heard a loud pop and found the unit continuing trying to run the cycle with the basket leaning towards the back. Did confirm the customers complaint, and found the issue with the basket, causing the unit to go off balance, and broke one of the basils the suspension rod sits on. Found the unit fell under a service pointer about a basket issue (W11684122). Ordering the basket in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for two hours due to needing to replace the basket and suspension rods.; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near San Marcos, TX 78666
Leonardo
Job Details: 11/09/2023
Arrived on site to test unit for right front and rear burner not igniting correctly. Found burners not sitting correctly not allowing igniters to make contact. Secured burners test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Luis
Job Details: 11/09/2023
"Arrived on site for cooling complaint. Removed evaporator cover found uv dye on right side of evaporator,removed defective evaporator,flushed system,installed a new evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/09/2023
Thermostat ordered was not the correct thermostat. Ordering correct one and will return. Office to reschedule. ; ordrng 2 W11568584 (Thermistat fixed)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Round Rock, TX 78665
Blake
Job Details: 11/09/2023
Arrived on site to inspect dishwasher error code F8E4. I found water in the drip pan again. I removed the water and tested. I found water dripping from the left overflow hose once again. I checked the level of the unit and found it leaning slightly left. I adjusted the left side to level and tested with no change. I called Whirlpool techline and spoke with Ed 7737760068. We found the unit tilting slightly forward. I adjusted the front leveling feet and raised it. I tested again and found no change. Ed recommends ordering a clear testing door to properly diagnose whats going on inside the unit. I am ordering the door. Office to order parts and schedule service. ; ordrng 1 Cleardoor (Clear door)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near New Braunfels, TX 78130
Andrey
Job Details: 11/09/2023
"Arrived on site to test unit for long cycle times, tested unit found long drain error code present, noticed that all the drain hose shoved into drain, cleared codes and secured hose properly, ran unit through diagnostics cycle all components are running as designed, advised customer to monitor and if issue persists call us back at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Austin, TX 78704
Matthew
Job Details: 11/09/2023
"Arrived on site to service Whirlpool washer for not working and an error code of PF on the panel. Upon arrival, customer stated service was not needed. Job Cmpltd."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Manchaca, TX 78652
Scott
Job Details: 11/09/2023
Arrived on site for icemaker not working . Ran diagnostics all fans working but icebox fan has a weak flow . Got E-2 error . Ran harvest and rake arm is not rotating . Ice maker is telling controls harvest complete . Tray is getting warm . Getting water to IM . Dispenser is working . Ordering icemaker . Maybe needs AUTHO . Call to set return ; ordrng 1 W11658802 (Ice maker) and 1 Autho
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Georgetown, TX 78626
Gerald
Job Details: 11/09/2023
WFG320M0MS0 arrived on site to inspect a range with a gas smell. Using a gas leak detector I found that the smell is coming from the vent. Inspected the Ignitor and burner and found that the Ignitor is working properly but the flame has yellow tips. Attempted to adjust the shutter but found it to be seized up. Ordering a new burner for R/S. Attempted to call safety with no success. Office to contact safety for SR#; ordrng 1 W11220387 (Burner)
We serviced a
KITCHENAID REFRIGERATOR
Model krmf706ess01
Near Leander, TX 78641
Maurice R
Job Details: 11/09/2023
Arrived onsite for icemaker not producing ice. On inspection the fc temperature -1. I gain access to the fc evap I found a ice ball in the right upper corner. The evap only had frost on the top loop. I defrosted the ice ball and turn the unit back on and watch the frost pattern on the evap. The same frost pattern re appeared on the top loop only. Called talked with Gerry and we came up with the SS going out. Ordering SS; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Fc evap) and 1 W11492867 (Rc evap) and 1 WPW10143759 (Drier) and 1 2hours (2 hours tech time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Gerry C
Job Details: 11/09/2023
found multiple issues with waterlines on unit and used coupler to resolve waterline leaking issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Pflugerville, TX 78660
Gerald
Job Details: 11/09/2023
WTW8127LC1 arrived on site to inspect a washer with a drawer issue. Replaced the drawer and the housing. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVL01
Near Taylor, TX 76574
Blake
Job Details: 11/09/2023
Arrived on site to inspect side by side refrigerator. The UI does not have power and the ice or water does not dispense. I found the UI connector not fully seated. I also found the paddles not contacting the switches. I adjusted the paddles so they contact the switches and plugged the connector all the way in and tested. The unit now operates as designed. The customer informed me the water dispenser was leaking but stopped yesterday. I found no leaks at this time. The unit is operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harker Heights, TX 76548
Tyler
Job Details: 11/09/2023
Arrived on site for refrigerator that air filter cap wouldnt shut. Upon arrival confirmed issue and was able to pop door flap back into place and is working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near Leander, TX 78641
Maurice R
Job Details: 11/09/2023
Arrived onsite for led lights not working in refrigerator. On inspection there were no led lights working. Gain access to the top of the unit and found voltage going to the led power board. Installed new led power board and the led are operating as designed. Customer asked me to look at the icemaker not dispensing ice. On further inspection there was a ice block in auger and ice ice been had to melt it out. Got the auger freed up and operating again. No water leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Temple, TX 76502
Jonathan M
Job Details: 11/09/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the filter housing and tested the unit. The unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Fort Cavazos, TX 76544
Tyler
Job Details: 11/09/2023
Arrived on site for dishwasher not starting and flashing lights. Upon arrival found unit leaning forward far enough that water was leaking from under door and into leak drip tray. Found water had triggered float switch and was preventing unit from running a cycle. After leveling and reinstalling unit I found dishwasher no longer leaked and cycled as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Fort Cavazos, TX 76544
Tyler
Job Details: 11/09/2023
Arrived on site for refrigerator not sealing fc door and forming ice around door. Upon arrival confirmed failure and found top left of fc gasket warpped. Replaced gasket and reshaped it to liner. Found fc door sealing as designed call complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78734
Joe Z
Job Details: 11/09/2023
"Arrived on site for lights intermittently lighting. Upon arrival, inspected unit and ui is not responding. Test polarity at supply and junction box and is good. Removed front panel to inspect control. Found all connections are secured. Noticed that opening and closing the door the lights flashed. Found that at bottom of door where Harness folds under unit, when touching harness the lights flicker. Need to replace harness. Ordering harness. Office to reschedule. ; ordrng 1 W11213034 (Main harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Austin, TX 78723
Matthew
Job Details: 11/09/2023
Arrived on site to replace faulty tub. Replace tub and transferred over components. Ran test cycle and unit is not leaking. Job completed . Transferred over model and serial tag to new tub but adhesive is not as sticky. Recommend customer replace a small piece of tape over serial tag so that it does not get lost.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Joe Z
Job Details: 11/09/2023
"Arrived on site for door gasket not sealing correctly. Upon arrival,inspected unit and found failed gasket. Gasket is pressed between outer door and liner. Recommend replacement of door. Ordering door and need Autho. Office to reschedule ; ordrng 1 W10782355 (Fc door) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Gerald
Job Details: 11/08/2023
WDF331PAHS1 arrived on site to inspect a dishwasher not heating and drying dishes. Ran the diagnostic cycle and the heating element operated as designed. Checked the resistance and the element is within operating range. Informed the customer on the use and care of the unit and set the rinse aid dispenser to the appropriate level. No water leaks observed during service
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canyon Lake, TX 78133
Andrey
Job Details: 11/08/2023
"Arrived on site to test unit for not going into spin cycle, tested unit found multiple F8E1 errors, ran diagnostics and found hot water valve is humming but not opening, belt squeaking excessively, recommend replacing valve, belt, shift actuator and capacitor as precautionary do to washer sometimes gets stuck in spin mode and will not shut off, office to reschedule ; ordrng 1 W11513255 (Valve) and 1 W11481722 (Shift actuator) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Canyon Lake, TX 78133
Andrey
Job Details: 11/08/2023
"Arrived on site to test unit for excessive shaking, customer stated that depending on the load washer starts to bang around, smaller loads are intermittent, tested unit found all components working properly, inspected basket and found holes towards the middle of basket are not punched all the way through causing incorrect drainage during spin, ordering basket office to reschedule ; ordrng 1 W11513243 (Basket)"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
Miguel
Job Details: 11/08/2023
"Arrived on site for lower oven not meeting temperature. Customer also says it gets warm near oven. Advised customer oven is designed to removed heat from controls and blow that out front so and it also vent in front. This is normal. Test confirmed all fans are heaters are working, fans are working. Tested and performed oven calibration for customer. Call complete. 186.71 Auth code: X49R34"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Blake
Job Details: 11/08/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78628
David Z
Job Details: 11/08/2023
"Arrived on site to diagnose washer that is making noise when spinning. I ran unit and confirmed some abnormal squeaking coming from the bottom end that sounded like a slipping belt. Found some belt marks on the cam, but unit had only run 2 loads. Ordering a belt and cam to reduce noise, but also advised customer to run a few loads to break the unit in and noise may dissipate. Advised to let maintenance know if more loads remove the noise. Reacheduled for 11/15, or earlier if we are going on site for other jobs and units. ; ordrng 1 W11611297 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/08/2023
Arrived on site for washer making a screeching noise during spin. Upon arrival confirmed failure. Found rubbing marks on clutch and slider and spanner nut had come loose. Replaced clutch and slider and tighten down spanner. Found washer working as designed with no leaks when a load of towels was washed. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Bastrop, TX 78602
Joe Z
Job Details: 11/08/2023
"Arrived on site for making loud noise. Upon arrival, test unit and noise is coming from blower wheel. Disassembled unit to inspect blower wheel. Found wheel is wobbly. Have to break the wheel due to being seized to motor shaft. Need to replace wheel and motor. Replaced wheel and motor and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Austin, TX 78759
Luis
Job Details: 11/08/2023
"Arrived on site for door handle issues. Removed fresh food door handle adjusted set screw on door,reinstalled handle checked door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Joe Z
Job Details: 11/08/2023
Arrived on site for icemaker issues. Upon arrival found harness at icemaker is not secured. Harness connection has been secured. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Pflugerville, TX 78660
Blake
Job Details: 11/08/2023
"Arrived on site to inspect refrigerator not making ice. i found temperatures very close to the set temperatures. I found error code E2 once again. I found good readings from the ice box fan, ice container level sensor, ice maker thermistor. The motor will run but never find home position. I called Whirlpool techline and spoke with Butch 7737750333. Butch recommended testing voltage on the high voltage board at P7 3-4. I found improper voltage when the ice maker reaches home position. Butch recommends replacing the high voltage board to resolve. I removed and replaced the high voltage board and tested. The ice maker now finds home position. The unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Matthew
Job Details: 11/08/2023
Arrived on site for union. Not making ice. Upon arrival customer explained unit is not making ice for dispensing water. Inspected unit and found supply valve was shut off. Turned on supply intestine. Unit is now dispensing ice recommended customer dispense 2 gallons worth of water out to prep new filter. Also notified customer that the flooring underneath the unit is peeling took pictures of pre-existing floor scratches and damage. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
David Z
Job Details: 11/08/2023
"Arrived on site to follow up on sealed system repair. Tapped system and found good pressure remaining, even with unit unplugged for a week. Evacuated system and replaced compressor and drier. Vacuumed down unit and verified good vacuum present. Vacuum held for 15 minutes with no loss. Charged to spec. Powered on unit and ran. Verified proper function from compressor. Repair completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Hutto, TX 78634
Blake
Job Details: 11/08/2023
Arrived on site to inspect cooktop. The customer informed me the RF element would not turn off even when the knob was in the off position. I tested and found the element cycling and turning off properly. I disassembled the unit and found no issues. The infinite switch failed and kept supplying voltage to the element in the off position. I removed and replaced the infinite switch and the element. I reassembled and tested. The unit now operates as designed. I called Whirlpool safety and documented my findings 7737699077.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78748
Luis
Job Details: 11/08/2023
"Arrived on site for not dispensing water. Found loose connection at valve,reinstalled harness tested water dispenser unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS2
Near Cedar Park, TX 78613
Maurice R
Job Details: 11/08/2023
Arrived onsite for dishwasher missing toe panel. Installed the screws since the toe panel was there. Had to adjust the feet to raise the top of the unit to the counter. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/08/2023
Arrived on site to test unit for unit not igniting. Found orifice clogged. Cleared orifice test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW11
Near Pflugerville, TX 78660
Blake
Job Details: 11/08/2023
Arrived on site to inspect top mount refrigerator. I found ice build up on the evaporator. I removed the ice and found the drain clogged with ice. I cleared the drain and found voltage to the evap fan but no operation. I removed and replaced the evap motor and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78750
Luis
Job Details: 11/08/2023
"Arrived on site for no ice in freezer section. Found icemaker not running through a forced harvest replaced defective icemaker,powered unit on icemaker ran through a harvest and filled with water."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near Seguin, TX 78155
Matthew
Job Details: 11/08/2023
Arrived onsite for unit cutting off mid cycle and not tuning back on. Upon arrival inspected unit. Found control is having intermittent issues. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Andice, TX 78628
Maurice R
Job Details: 11/08/2023
Arrived onsite for previously diagnosed parts. Installed the suspension and the basket and ran calibration cycle then ran diagnostics cycle. The unit did move. I leveled the tub so it is in the center of the opening. The unit is operating as designed and no water leaks detected during installation.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78752
Scott
Job Details: 11/08/2023
Arrived on site for broken glass on oven door . Found outer glass broken . Also found side trim pieces missing . Ordering trim pieces . Call to set return ; ordrng 1 W11449263 (Door handle) and 1 W10761018 (Trim left side) and 1 W10761014 (Trim RH)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Liberty Hill, TX 78642
Gerry C
Job Details: 11/08/2023
"KRFF577KPS02 Arrived to inspect noise. I found the damper was very loud and required replacement. After the work was complete the unit resumed normal, quiet operation. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Leander, TX 78645
Miguel
Job Details: 11/08/2023
"Arrived on site for washer making loud noise in spin, customer says it sounds like its working too hard, ran diagnostics and found no errors. During spin a heard a squeak. Removed cam from bottom and found dark oil. Needs new gearcase. Splutch and belt. Reset for wed; schdld next appmnt for 11/15 WED PM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78704
Kimo
Job Details: 11/08/2023
Arrived onsite to replace a damaged front panel on a DW upon arrival I replaced the damaged panel and tested the unit and found the unit operating as designed
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/08/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not making good ice and the ice slabs getting stuck in the evaporator due to calcium build up, I disassembled the unit and evacuated the refrigerant and removed and replaced the compressor, access valve, non-UV drier and evaporator. Vacuumed the system and pressures held good at -30/0. Installed 5.75oz of R134a refrigerant and reassembled the unit and tested. Unit is operating as designed and pressures are at 0/120. I finished reassembling the unit and turned the unit on and allowed it to begin to make a slab of ice. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Canyon Lake, TX 78132
Matthew
Job Details: 11/08/2023
Arrived onsite for failed Compressor. Replaced compressor and flushed with nitrogen. Pulled vacuum and held. Charged per spec and tested. Compressor and evaporator fan never kicked on. Tested voltage at compressor harness and was missing 120 vac. Checked voltage at control and missing 120 vac. Need to order control. and evaporator fan not running. No voltage at control. Ordering control and harness. Office to reschedule.; ordrng 1 W11648068 (Power harness) and 1 W11435965 (Evap harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78746
Wesley
Job Details: 11/08/2023
Arrived onsite for drying performance concerns. Advised customer on using rinseaid to reach optimal performance. All checks good. Tested and reset unit in diagnostics and verified good heater function. Provided advise on use and care best practices.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78746
Wesley
Job Details: 11/08/2023
Arrived onsite and found unit knob broken. Replaced the knob. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model WDP540HAMZ0
Near Temple, TX 76502
Sterling
Job Details: 11/08/2023
On arrival verified complaint of not washing. Replaced sump assy and ran test cycle. No leaks observed during service and all components activated correctly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Leonardo
Job Details: 11/08/2023
Arrived on site to install bottom and upper spray arm. Relaxed both parts test unit and unit test good job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76504
Sterling
Job Details: 11/08/2023
On arrival verfied complaint of not starting cycles correctly. Did visual check of gearcase and splutch found no debris or oil. Capacitor is dry as well. Verified motor ohms and shifter. Ran diag and found no error codes. During manual check all components activated but the shifter when activated would shift twice and then the main board would turn off. Then turn back on with only the lid lock light on then shuts off and unlocks the lid. Confirmed failure twice more. Replaced control and error no longer continues. Job complete. No leaks during service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Austin, TX 78746
Wesley
Job Details: 11/08/2023
Arrived onsite and found unit operating with a crooked door alignment. repaired by adjusting alignment and trim. Unit is now within specifications. All checks good. See pic. Customer concerned about tight installation tolerances.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Lake Hills, TX 78746
Luis
Job Details: 11/08/2023
"Arrived on site for deli door issues. Found set screw not installed into handle correctly,removed door handle,removed set screw reinstalled set screw to catch threads,installed handle tested crisper door operation unit working as designed"
We serviced a
FRIGIDAIRE FREEZER
Model FPRU19F8RFF
Near Spring Branch, TX 78070
Andrey
Job Details: 11/08/2023
"Arrived on site to test unit for E7 error, tested unit found E7 error code flashing and everything is freezing in unit, unit temp set to 33 and buttons to change temp are unresponsive, will need to replace control to fix issue, control is on order office to get authorization and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Hillsboro, TX 76645
Jonathan M
Job Details: 11/08/2023
"Arrived on site for a dryer that will not start a cycle. Inspected unit and work area. Did confirm that the unit would turn on, but that the dryer would not start. Check voltage to the unit and found proper voltage and polarity. Gained access to the control and checked the door switch. Found the door switch, making and breaking indicating a good circuit. Checked the motor circuit and found it open. Gained access to the interior cavity and found the belt broken, causing the idler pulley to engage on the belt switch. Got authorization from claims to install the belt replaced the belt and tested the unit. The unit began to work and operate as designed. Call complete. ; ordrng 1 Needsautho (Needs autho)"