Arrived onsite for dish not drying. On inspection the customer had not filled the rinse aid compartment. I informed the customer that theses units need the rinse aid to help dry the dishes. He also was complaining about all the water in the bottom of the unit. There was water were the strainer is located. I showed him how to drain the extra water from the dishwasher. I told you can use Affresh or vinegar to help keep the dishwasher clean. No water leaks detected during service.

"Arrived on site for washer not performing properly . Ran diagnostics got 7-6 , 0-3,7-1 error codes . Unit is not agitating or spinning correctly and making weird noise . Found cam has failed . Replaced cam . Unit passed test wash . No water leaks detected at this time. Job complete"

Arrived on site for washer walking around . Found one of the suspension rod had popped out of right front . Replaced all rods . Ran diagnostics and all checked normal. No water leaks detected at this time. Job complete

Arrived on site for washer not starting . Ran diagnostics and unit would just hum while agitating and spin cycles . Found capacitor damaged and small leak . Replaced cap and re ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete .

Arrived on site for strong chemical smell . Ran temp checks . Both sections are normal checks . Could smell something but couldnt pin point if food related. Smell is not electrical or burning . Ran fan and heater. Nothing on element . Fan and Dampner checking normal. Called tech line documented finding . They asked to check compressor area . Nothing unusual. Drip pan is clean and has clear water . Fans running . Tech line recommended taking everything out and washing down with warm soap water including washing shelving and door bins as well as dumping out ice and washing ice bucket . Also throwing out any expired items from both sections . No water leaks detected at time of service . Job complete Sr #77375954901. Collected 162.36 AUTHO 94HWV3

"Arrived on site for no cool fresh food . Ran diagnostics. Dampner and fans, compressor running . Found frost build up on evap cover . Steamed evap out . Found wire to defrost heater had backed out of molex . Reinstalled connection securely . Ran heater test again and unit is now defrosting properly . No water leaks detected at this time. Job complete"

"Arrived on site for washer flashing sd error code . Ran diagnostics got suds error code . Hot water fill a little slower to fill. No suds during test . Customer is following loading ,soap usage and regular cleaning . Ordering water level sensor and hot water valve . Call to set return ; ordrng 1 W11316246 (Wl switch)"

"I dont say for a refrigerator that makes ice, but is slow production. Inspected unit and work area. The customer advised that the unit takes 2 days to fill up the ice container and her old one seem to work a lot faster. She advised that she wasnt sure if that was an issue or not, but wanted to have it checked. I did check the freezer and found the freezer at 0?F. I did explain to her that in her owners manual, it does say that the unit can take up to three days to fill up the ice container. I ran the unit through harvest in dead. Find the unit working an operating as designed. Did advise the customer that these icemakers are a little slower than previous models and thats a long is the unit is making ice consistently, the unit is working as designed. Call complete."

"Arrived on site for dryer needing previously diagnosed timer and knob, upon arrival replaced parts and tested dryer. Found it working as designed, call complete"

Arrived on site for washer not starting cycles or locking lid. Upon arrival I found f5e3 in diagnostics. Found latch broken and replaced it. Found washer working as designed With no leaks. Call complete

"Arrived on site to replace dented door on microwave. Replaced door, tested unit unit is running as intended. Job complete."

Arrived on site for a washing machine that is making a grinding noise. Inspected unit and work area. The customer showed me a video what was happening and it sounded like the cam was grinding against one another. Checked underneath and found part of the cam worn due to the inner teeth grinding. Found the shifter was not shifting the cam all the way for agitation. Replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for dryer not turning on. Upon arrival found no errors in diagnostics. Upon further inspection found ui passed diagnostics key test. Tested dryer with vent test kit and found signs clog. Inspected exhaust hose and found water and lint in hose backed up from clog in home exhaust vent. Instructed customer that dryer was over heat8ng and shutting off as a safety precaution due to clogged venting, and instructed them on getting a dryer vent cleaning done to prevent potential fire hazard. Dryer is working as designed. Call complete"

"Arrived on site to inspect dishwasher leaking. I found no leaks during the test cycle. I found water residue on the bottom inside corner of the door. I am ordering the lower door seal, door gasket, and spray arm to resolve. Office to order parts and schedule service. ; ordrng 1 W11252794 (Lower seal) and 1 WPW10491331 (Spay arm) and 1 W11498831 (Door gasket)"

"Arrived on site for freezing in fresh food,moisture on mullion and ripped gasket. Replaced defective right door gasket,removed mullion checked ohmed heater passed checked continuity passed,reinstalled mullion adjusted mullion setting. Adjusted gasket on icebox housing to make a better seal connection between liner."

"Arrived on site for loud noise. Diagnosed a defective damper control,replaced damper control powered unit on loud noise no longer present"

Arrived on site for microwave making a loud rattling buzz when heating. Upon arrival confirmed noise and traced it to the cooling fan. Found motor stem wobbling and blade cracked and rubbing against housing. Rescheduled customer for 10/26/23 to finish repairs. Ordering W10533503 cooling fan blade ; ordrng 1 W10533503 (Cooling fan blade)

"Arrived on site for a washing machine that is sparking whenever the unit is plugged in. Inspected unit and work area. Did confirm the customers complaint and spoke to SW. I was advised that because the unit is immediately calling for power, this is normal. The customer also complained about the unit not starting a cycle. Found the agitator spinning when the unit was trying to spin the basket and it would not shift into the spin position. Gained access underneath and found the slider broken. I replaced the slider with a slider from truck stock. Tested the unit and the unit began to work and operate as designed. I called whirlpool safety team and spoke to Kent SR# 7737574734. He advised that he know that the file and to make no further repairs at this time. Call complete.; used 1 W10734521 (Slider) from stock"

Arrived onsite for a dryer that turns on but doesnt always heat and when it does the clothes are not getting dry. I tested the dryer and found no airflow but the dryer was heating. I found the temp at the lint screen only getting to 120 degrees with the dryer on high. I found the temp hardly changing. I removed the vent hose from the dryer and the temp at the lint screen shot up to 200 degrees. I showed the customer. I explained to the customer that the house vent is restricted and needs to be cleaned. Call complete.

"Arrived on site for oven showing f1e1. Removed from counter. Replaced control board, verified operation. Call complete."

Arrived onsite for a microwave that will beep when its off and stuff will start scrolling across the screen. The customer had a video of this happening since the previous repair. I replaced the console and the console electronic control. I tested the unit and all is working as designed. Call complete.

Arrived onsite for a range to replace the previous diagnosed parts. I replaced the right front infinite switch and tested the burner. All is working as designed and the lights are working properly now. Office to charge CC on file for the repair. Call complete.

Arrived onsite for not draining and found unit wiring harness needed to be repaired to restore drain function. In event of repeat failure send the wiring harness. Provided customer instruct on repair. All else checks good.

Arrived onsite and replaced the control and drain pump together. Unit is now operating as designed. All checks good.

Sr#7737598118 spoke Derek found unit overcooling the fridge and freezing food. Sub freezing. 10f in freezer. Frost pattern not full favoring the top loop. Techline recommended replacing the freezer thermistor due to reading out of range. Replaced the freezer thermistor. Suspecting under charge due to frost pattern and subsequent overcooling. Customer will report back in event of ongoing failure.

"Arrived on site to test unit for no ice production, tested unit found it making ice but extremely slow unit is cooling properly replaced ice maker and advised customer to monitor, at this time job complete"

Arrived on site for compressor not starting. Recovered refrigerant. Replaced compressor and filter dryer. Used nitrogen to check for leaks. Vacuumed and recharged. Verified operation. Call complete.

"Arrived on site for f3e3 error. Customer turned unit off cause fan was always on and errors kept showing, also found f1e1. Replaced main control board. Reassembled and verified operation. Call complete."

"Arrived on site to replace previously diagnosed dual valve, replaced and tested, unit is now running as designed, job completed"

"Arrived to inspect ice production issues. The water valve would only allow a few drips to enter the unit and I removed and replace the valve. I then found the unit would cycle the power intermittently at the end of the external drain pump cycle. I removed and replaced the pump and found the circulation pump/sensor incorrectly reading water levels. During replacement of the circulation pump, I discovered the mounting screw for the reservoir would not secure the reservoir and that the insert was improperly installed. I advised the MFG tech assist of my findings and was informed that it was a non-serviceable part. The unit has been sent to engineering for further review and the customer will be contacted directly if the unit will be replaced. SR# 7737598520. I left the unit disconnected from power and water."

"Arrived on site to inspect unit for lights flashing and not draining. Upon closer inspection found no error codes light flashing was the start buttoning, meaning the door was disengaged or latch itself is going bad. Could not find any issue with the unit at this time. Job complete."

Arrived on site to inspect cooktop for not powering on for all burners. Customer answered door bell stating they wouldnt be available today. Office to reschedule. ; O-emld tckt

Arrived on site to replace heating element for bad bushings per safety. Replaced heating element tested unit unit is running as intended. No leaks at this time. Job complete.

Arrived on site to install previously ordered part. Installed square on FC door. Door switch now activates correctly. Job complete

Arrived on site to install previously ordered parts. Replaced timer W11685947 and knob W11675852

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the burner not coming on. Using my vent test kit, I tested the airflow to,the unit and found it passed the first two tests, but I still recommended the customer have the vents checked for safety. I disassembled the unit and found the sensor damaged and the ignitor had shorted out. I removed and replaced both parts and tested and unit is operating as designed. I reassembled the unit and retested and it continued to operate as designed. No gas leaks detected and no lint observed during service, job completed."

"Arrived onsite for a microwave that has no power. Upon arrival I tested the cavity thermistor and found that it had failed. I am ordering the thermistor and rescheduled for the 10/25/23; ordrng 1 W11224856 (Thermostat, Cavity)"

Arrived on site to test unit for console continuously cycling on and off. Recommended console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)

"Arrived on site to install previously diagnosed and ordered part. Due to the front right valve not adjusting the flame from high to medium, I removed and replaced the valve and adjusted the gas flow and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam and belt and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site to inspect dishwasher. I found error code F4E3. I found high resistance from the pump. I removed and replaced the pump assembly and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the spray arm and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on detergent use.

Arrived on site to Inspect cooktop. The front stainless trim is not sitting flush. It is bent up. I am ordering the cooktop resolve. Office to order parts and schedule service. ; ordrng 1 W11223312 (Cooktop)

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the dispenser and both racks. I ran a test cycle and found the unit now operates as designed. No leaks observed durian service.

Arrived on site for oven not working. On inspection found the breaker was tripped. Reset breaker and heated oven to 350?. I was monitoring the temperature when it got to 350? it was only heating to on the high side 330? and 290? on the low side. I installed oven sensor and retested. Now at 350? high side is 373? the low side 337?. The oven is operating as designed. Informed the customer to let us know if the breaker keeps tripping.

Arrived onsite for a DW that is not drying dishes properly upon testing the unit I found that the heater was good the control sending power to the heater. The dispenser was not leaking. Made sure all other functions worked. The I advised the customer to run the hot water at the sink before running the DW the I found out the the customer would use 2 detergent pods sometimes in the DW I advised her to just use one from now on and advised her that she didnt need to preference if shes using pods and then I asked if she could make this changes and monitor the unit to see If the unit improves as far as drying goes.

"Arrived onsite for oven with no power. On inspection the breaker was tripped, I turn the unit on and started to preheat the unit and the it tripped the breaker. The customer said that there has been times where it stops heating but did not power down. I installed a new control board and tested again on bake it tripped the breaker. I reset the breaker and tried it on broiler and the same thing happen. Ordering the elements to return next Thursday 10/26/23. I took the cover off the outlet and the wires looked good. ; ordrng 1 W11617232 (Broiler element) and 1 W11545804 (Baking element)"

"Correct serial # HRB3555151Not a CBArrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics heater powered on diagnosed unit will need a new ui control,heater and bimetal; ordrng 1 W11567938 (Ui control) and 1 W11546981 (Heater) and 1 WP2182381 (Bimetal)"

"Arrived on site for making noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly. Inspected/test lower components, belt, actuator, motor and cam and are good. Ran a quick cycle and during agitation when agitator moves from clockwise to counter clock wise get a grinding sound everytime . Need to replace gearcase. Replaced gearcase W11449840 and cam W10721967. Test unit and is now operating correctly. No leaks present at this time. Job complete"

Arrived on site to test unit for check vent prompting and noise. Found blower wheel was stripped. Replaced blower wheel and unit now working as designed. Job complete.

Called Techline and documented pics. Advised installation needs to be addressed to allow for proper air flow. Contractor was advised of issue. Job complete. SR#7737542257

"Arrived on site to test unit for not starting. Found M/S was incorrect, updated M/S. Found error f9e1(not draining). Replaced faulty drain pump(W11462456) from truck stock. Unit now working as designed. No leaks detected. Job complete."

"Arrived onsite to install properly ordered parts. Upon arrival I installed the new latch,latch actuator,and latch springs and tested the unit and found the unit operating was designed no leaks job complete"

Arrived on for a refrigerator that when the door is opened the light doesnt turn on upon inspection I found that the switch is broken I replaced the switch and tested the unit and found unit operating as designed

"Arrived on site with 2nd man to install previously ordered parts. Replaced drum assembly, stator, and rotor. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site and replaced doors. Found RH contact damaged on arrival. Office to reschedule. ; ordrng 1 W10726562 (RH trim cover)

Arrived on site to test unit for noise. Customer stated ice maker has been off and noise is no longer present. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Valve)

"Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the fill tube was frozen I am ordering the tube, ice maker and water fill valve as per Service Pointer #: W11560805 Rev. D; ordrng 1 W11455232 (ICEMAKER) and 1 W11395429 (TUBE-WATER) and 1 W11455388 (VALVE)"

"Arrived onsite for a vent hood that is getting loud after running for 10mis upon arrival I found that the unit was already running as the customer was using the cooktop. I noticed that the blower was set on high but the unit did not sound strange to me, I replaced the blower and found that the unit sounded quieter on the high setting compared to the the old blower. I monitored the unit for 10 minutes and found that the unit was operating as designed"

"Arrived on site for washer being loud. Customer says fill, wash are loud. But spin is very loud. Ran diagnostics. No fault history. No failures. All sounds are normal. Room amplify sound a bit but noise is normal. Call complete."

On arrival verified complaint of no bake. Ran bake cycle had no ignition from igniter and no spark. Checked voltage found constant 53 vac on and off. Replaced the DSI board and unit no bake ps correctly. Ran operations check and all is good. Job complete. No gas leak detected during service.

"On arrival verified complaint of unit shaking. Found Wall damage (photo attached), frame damage (multiple photos attached), and basket is not fully punched. Per SP w11684122 basket will need to be replaced. Ordering basket and frame due to damage. Office to reschedule. Unable to run unit due to extent of damage. ; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"

On arrival verified complaint of shaking everywhere. Found basket not fully punched through. Replaced basket. Checked spin with 1000g weight balanced and no excess vibration or noise. Operational test good. Job complete. No leaks detected during service.

"Arrived on site to inspect unit for broken glass top upon delivery. Upon closer inspection found glass top shattered. Replaced cook top, tested unit, unit running as intended. Job complete."

"Arrived onsite for unit intermittently having a bad smell. Upon arrival inspected unit. Customer stated unit at times smells like rotten egg. Ran and tested unit. Home is a new home in a rural area. Also lots of construction in area. Notified customer that intermittent smell may be from the water line being tapped for a new home or water being shut down, then back up causing sediment to disperse through water heater and flushed out on the next use. This can case a sulfur or rotten egg smell. Ran test on site but did not smell anything. Customer will monitor."

"Arrived on site for sparking, upon arrival inspected unit. Found microwave was run with no load and just dry run. Metal rack was inserted and caused arcing. Removed shelf and test unit. Unit is operating correctly. Reinserted rack and placed cup of water on rack and test unit. Unit is operating as designed. Job complete"

"Arrived on site for leaking water. Upon arrival inspected unit and found water leaking from ice door. Inspected ice container and is frozen over inside container. After multiple attempts running icemaker defrost and using a steamer all around the container, still cannot remove container. Customer will need to thaw unit out for at least 48 hours with doors open. Will need to return to further diagnose. ; O-emld tckt"

Arrived onsite for for previously diagnosed parts. The part was damaged out of the box. Ordering a new part and no gas leaks were detected during service.; O-emld tckt

"Arrived onsite for pick diagnosis parts. Installed the gearcase, rotor, clutch and agitator. The slider is in bad shape did not install old one, ordering a new one. No water leaks detected during service.; ordrng 1 W10734521 (Slider)"

"Arrived on site. Removed defective heater assembly,installed new heater assembly"

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor

On arrival verified complaint of no water to dispenser and no ice. Found no hum when activating water dispenser. Ice dispenser worked. Checked voltage at water valve during water disp found 125vac. Replaced water valve. Retested and found water valve hummed but still no water. Found during disp filter housing not sending water. Replaced filter housing. Retested and found water flow is now good. Ran harvest test on ice maker and it harvested and filled. Operational test good. Job complete. No leaks detected during service.

On arrival verified no power complaint. Checked power at plug found 120VAC and a loose plug. Plugged unit in and display came back on. Took picture. Ran magic lights tester and verified unit is working correctly. Took picture. Operational test good. Job complete.

On arrival verified with customer noise complaint. Checked drum by hand and felt no shift in the drum and no noise. Customer states only happens for 5 seconds first load of the day. Unit was cold on arrival. Ran timed dry and heard no noise. Installed 1000g testing weight to one side of drum to simulate off balance load still unable to force noise. Unit is operating correctly at this time. No excess vibrations. Unit is properly leveled. Unit working as designed. Job complete.

On arrival verified complaint with customer for odor. No odor detected in unit. Verified install is correct and unit is draining properly. Advised customer of use and care as well as good cleaning practices with the unit. Unit drain line connected to garbage disposal. Advised to run garbage disposal once a week to make sure no food builds up and goes back into the drain line. All operational test good. No leaks detected during service. Job complete.

MHW8630HC4 arrived on site to inspect A washing machine with F9E1 error code. Placed the unit into service diagnostic mode and found the following error codes F9E1 F5E2 F0E2. Cleared the codes for testing and found all functions working properly except for the drain. Turned the drain pump on and noticed there was no water leaving the he unit. Vacuumed some debris out of the drain hose and tested again and the unit drained as designed. Also found an excessive amount of soap in the drum during testing. Advised the customer of my findings. No water leaks observed during service.

WMH31017HS09 arrived on site to install previously diagnosed and ordered parts. Upon attempt I realized that I could not remove the microwave from the cutout and will need assistance. Requesting second tech or Sr tech for R/S; ordrng 1 2techs (2 techs)

WCG97US0HS05 arrived on site to inspect range going out. Inspected and found the burner caps not properly seated. Adjusted and tested and the burners lit as they are designed to do. Also found that the center burner would go out when turned down. Replaced the manifold and reassembled the unit and tested and the unit operates as designed with no gas leaks detected during service.

Arrived onsite for a range with the fan not coming on all the time. The customer stated they see that the fan does seem to start when the oven reaches set point temperature. The customer also stated the unit seems to be cooking everything good. I called Whirlpool Techline and spoke with Steve SR# 7737589219. Steve stated the range is working as designed. I tested the range in the convection bake cycle and the fan started running at 240 degrees and cycled on and off every 10 seconds. I tested it on the air fry setting and the fan cycled the same way after the unit reached set point. I explained to the customer that the unit is working correctly at this time.

"Arrived on site to replace previously diagnosed fan blades, removed fan blade and found the bottom fan is warped causing it to make contact with the back metal plate making the noise, replaced bottom blade and tested, unit is now running as designed, job completed"

Arrived on site for dryer not heating . Found element failed . Fuse and thermostats are good . Ordering element . Set return for 10/20 . ; ordrng 1 WP3387747 (Element)

"Arrived on site ,replaced gearcase ,slider ,rotor and stator ,clutch . Ran diagnostics all checked normal. No water leaks detected at this time job complete"

Arrived on site for fridge not dispensing water . Found filter head failed . Replaced filter head . Unit is now dispensing and making ice . No water leaks detected at this time. Job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found that the consul sent with me included the user interface and went ahead and replace the consul. Test the unit and the unit began to work and operate as designed. Call complete.

Arrived on site to test unit for frost build up in FC and RC not cooling. Found bottom right corner of RC liner and cabinet has 3/8 gap casing air leak. Also found RH door liner is warped preventing door gasket from sealing. Attempted to call Techline but was after hours. Needing to call Techline to document findings. ; O-emld tckt

Arrived on site to test unit for noise. Found unit had standing water and a load locked in it. Removed water and found pump not engaging. Replaced drain pump and unit now working as designed. No leaks detected. Job complete.

Arrived onsite for a DW that is leaning forward and the ui pealing off. Upon inspection I found that the leveling feet when not starting in place. I replaced them and found that the new ones stayed in place and the I replaced the pealing Ui and tested the unit and found that the unit operated as designed

Arrived on site for a cooktop that has no power. Inspected unit and work area. Did confirm the customers complaint and went to turn off the breaker to the cooktop. Found the cooktop breaker in the off position. Turned the breaker on and tested the unit. Found the unit working and operating as designed. Did advise the customer that the unit breaker had been turned off. The customer was unaware of where the breaker for the cooktop was. Showed the customer where the breaker was and the unit is working as designed. Call complete.

"Arrived on site for a range that is not sealing on the left side. Inspected unit and work area. The customer advised that the unit took over an hour to preheat and then two hours took something that usually takes an hour to cook. They advised they believed the issue was with the door leaking air. I checked the door and did not find any abnormalities with the door. I preheated the oven to 375 degrees Fahrenheit and found the unit reach preheat within 8 minutes. I watched the unit fluctuate between 405 degrees and 340 degrees, averaging a temperature of 372.5 degrees. The customer complained about the sides of the door being super hot after running the oven for more than an hour. I called Whirlpool Tech line and spoke to Andrew SR# 7737588602. He advised that the unit appeared to be cycling properly, and that in regards to the sides of the doors, being hot, that the inner door runs all the way around to the sides, and what the customer is most likely feeling is the heat transfer from the inner part of the door thats inside of the gaskets heating up the rest of the door I spoke with them about the gaskets themselves as I was able to see light from the top right in the top left-hand sides of the gaskets. He advised that because the gaskets are folded over, there may be a little bit of light that shines through, and that that is perfectly normal. Your boat, since theres no issues with the hinges, inner door, or cabinet, there is nothing to fix on this unit, and this unit is working as designed. He advised to make no repairs at this time, and to refer to the customer over to the cooking surface limits page. I called Whirlpool safety team And spoke to Ann SR# 7737559657. She advised to make no repairs at this time and that this unit is working as designed. Call complete."

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advise. The machine usually works really well but that he has had three loads. Go off-balance, and all three have been sheets. He advised that when he spoke to customer service, they wanted to send somebody out just in case. I did find the washer unlevel and touching the back and right side panels potentially causing bigger issues with off-balance loads. He advised that he washes several times a week and has not had this issue for the majority part of the time, but just wanted to make sure that everything was all right. Around the unit through a diagnostic cycle on the unit ran as designed. Check the suspension and checked Internet the unit and found no abnormalities. I did advise the customer that bulky loads such as towels, sheets, blankets, and other bedding type materials may have a harder time staying fully balanced, due to uneven weight distribution inside of the basket. The unit is working as designed. Call complete."

"Ive done site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump and control and found the control panel immediately. Start letting up. I ran the unit through a diagnostic cycle but the machine error it out after the unit filled with water. Round the unit through diagnostics and found an F7 E2 (variable speed, wash motor failure) error code. Attempted to run the unit again after removing and receding the connectors on the wash motor and had the same issue. Ordering a Wash Motor and rescheduled the customer to 10/23.; ordrng 1 W11460946 (Wash motor)"

WRS555SIHZ03 arrived on site to inspect refrigerator ice maker not working. Upon arrival I placed the unit into service mode and ran the ice maker harvest test and the unit passed. Ran the ice maker fill test and the unit passed. Inspected the ice maker and found a mass of ice on the bail arm. Removed the ice and tested and the operational test was successful. No water leaks observed during service.

Arrived on site to inspect dishwasher not drying. I ran the unit through diagnostics and found no stored error codes. I ran a test cycle and tested amp draw at the heating circuit. I found 8 amps on the heater circuit and verified the unit heating properly. I instructed the customer to use rinse aid to help the drying process. The unit is operating as designed at this time. No leaks observed during service.

Arrived onsite for a DW that is not drying dishes properly. Upon arrived the customer was running the washer and when it cam to the end of the cycle the heater kicked on. Upon further inspection I found that the dispenser was leaking rinse aid. I inspected the sensor and found that it was a little cloudy so I replaced it and tested the ui and found the unit operating as designed no leaks. I then advised the customer on detergent pod use and also to run the hot water at the tap before running the unit.

Arrived onsite for a DW with a upper rack that will not stay in place when you adjusted it. Upon arrived I found this to be true I replaced the adjusters and tested the unit and found the unit operating as designed

Arrived onsite for a dryer that has a Loose front pane at the bottom. Upon inspection I found this to be true I was able to reattached the pan with screws. I tested the unit to make sure that nothing else was wrong with the unit and found the unit operating as designed

Arrived onsite for a refrigerator that is making a noise when running. Upon arrival I found that the back panel of the unit was left off presumably by the tech from another company that came out before us. I waited it the unit began running and found that the condenser fan was making contact with the shroud adjuster it till the noise want away. Unit is operating as designed

"Arrived on site to test unit for multiple lights not working, tested unit found all lights in Fc and couple in RC are not working, replaced all 12 led modules with upgraded version, and tested, unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed control, motor and harness, replaced parts, blower wheel was ceased and had to be broken out, replaced blower as well from job 393846 unit is now running as designed, job complete"

I was sent the wrong harness. I am reordering the harness. I rescheduled the next service for the soonest appointment on Tuesday ; ordrng 1 W11458664 (Main harness)