"WCG55US0HS05 Arrived to install previously diagnosed and ordered part. I removed and replaced the gas assembly and verified correct knob height and adjustment. The unit operated as designed and I performed a full leak test with fluid. Finding no leaks, I reassembled. Operational test good."

"WRS315SDHM08 Arrived to inspect ice within cabinet and door closing noise. I found the top right it the FC would not seal. The issue was due to the machine incorrectly set during installation and after correcting the roller height, the issue resolved and the door sealed. The dispenser dripped after dispensing and I was able to correct the issue. No leaks observed during service."

"Arrived on site for refrigerator ice bucket freezing. Customer says water works since she changed the filter, it only last about 3 weeks. Customer had icemaker off. Turned on and tested. Passed test with no error codes. Fan is working. Replaced filter housing and water valve. Found stored pressure when filter was removed. Advised customer if problem continues then water pressure is too high and will need to be reduced. Call complete"

On arrival verified complaint of unit not lighting. Replaced burner caps per previous diag. Spoke to MS for approval. Verified unit now lights correctly Job complete. Installed w11579391

"Arrived on site for unit not installed properly. Upon arrival found customers cabinets had been repaired by personal handyman. Unit is installed properly. On this visit, the primary issue was that the mid spray arm will interfere with his large plates when placed on bottom rack. Showed customer how to adjust the top rack by lifting on lever in order for larger plates to be stored on bottom rack. Unit is functioning as designed. Job complete . No parts installed."

"Arrived on site for drawer not sliding in and out correctly. Upon arrival,test unit and found the left side is the issue. Removed drawer to inspect the slides. The slides appear to be good and move correctly. Found that with drawer inserted the left slide and rail are too tight. Need to order drawer assembly. Office to reschedule.; ordrng 1 WP9763646 (Drawer assembly)"

Arrived on site for refrigerator not cooling low ice production. On inspection the Rc was 43? and the Fc was 6? found 2 small air gaps on the fc door and found the condenser was 75% clogged. Clean the condenser and I found a small layer of frost on the back fc evap cover. It has been 3 weeks since the last tech was out and from his notes I installed a control board in the unit. No water leaks detected during service. AW11558182

"Arrived on site to test unit for poor heating and outdoor smell, no burn smell. Tested unit found thermistor is reading open, will need to order thermistor for return visit. No parts installed, ordering parts, rescheduled for 05/03.; ordrng 1 WP8577274 (Thermistor)"

Arrived on site to test in it for console loose. Secured console correctly test unit and unit test goodJob complete. NO PARTS USED.

"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. The customer advised that the unit will turn on, but that the drum does not turn. She stated that they had tried to work on this previously, but I had been unsuccessful at this point. I did find the dryer not completely reassembled. I turned on the unit and confirmed that the motor was running but the drum was not turning. I spun the basket by hand and found the basket spinning properly. I gained access underneath and found that the dryer motor had completely broken apart where it holds the belt. I replaced the motor and when I went to reassemble the unit, I found that the two bottom clips on the front panel and one of the upper clips was missing. Spoke to claims and was advised to go ahead and order them. Ordering parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 2 W10854425 (Bottom clips)s and 2 WP98234 (Upper clips)s"

On arrival verified complaint of unit not completing cycle. Visual inspection of gearcase shows no debris or oil. Ran error codes and found long fill error. Ran diag cycle and cold valve is not filling correctly. All other component are operational. Ordering 1x W11210463 water valve. Reschedule for 5/2 no parts installed today. ; ordrng 1 W11210463 (Water valve)

"Arrived on site for dryer with broken timer. Upon arrival found timer and knob broken. Replaced w11675852 knob, and w11685947 timer. Tested u it and found dryer working as designed. Call complete"

"On arrival verified complaint of not washing. During course of disassembly tech broke upper rack adjuster. Ordering 2x adjuster. Reschedule for 5/2 no parts installed. Unit needs right side adjuster, sump assy, and drain pump. ; ordrng 2 WPW10546503 (Upper rack adjuster)s"

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. I did confirm the customers issue and found the strike broken. I replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete. W11457841

"Arrived onsite for range tripping breaker. On inspection the range breaker shares the circuit with the MW, you could not run both of them at the same time or the breaker will trip. Took the extension cord to another outlet and plugged the range in and it tripped that breaker. Gain access to the back of the range and unplugged the convection fan and the spark module. Now both worked at the same time. Plugged them back in and still both were working. Put the back cover on and the issue repaired. Took the back cover off and it all worked again. I found that the cover was found the unit out. I moved the line that was causing the ground and it fixed the issue. No parts were used and no gas leaks detected during service."

Arrived on site for dishwasher not turning on. Upon arrival found ui display failing. Couldnt enter diagnostics. Found ui corroded and replaced it(w11660284). Found no leaks from vent. Console was coming unglued and allowed moister in. Tested unit and Found dishwasher working as designed with no leaks. Call complete

"Arrived on site to replace harness diagnosed on previous trip. Removed damaged harnesss replaced with new harness. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"KDTM704ESS2 Arrived to inspect leak. I found the source at the upper spray arm tubing connector at the distributor. It was not engaged and after flipped up just enough to disengage the distributor, was able to be pulled out without full normal rotation. I corrected the tube installation and tested multiple times, without fail. Operational test good, no leaks observed during service."

Customer wasnt aware issue wasnt covered under previous warranty. No service preformed. Call complete

"Arrived onsite for previously diagnosed parts. On inspection I pulled the back of the unit off and tested the components that support the heating element, and they are are testing good. I installed motor and blower wheel and tested the unit. It did not heat after installing the motor. We back to trouble shooting and traced the issue to the timer. Installed the timer and the unit started to heat. While the drum was spinning there was a high pitch squeal. Installed the repair kit with wheels, belt and pulley. The unit is operating as designed. WP3976580 4392065 WP694089 279827"

Arrived onsite and found error codes from the water being turned off. Turned water on. Unit now operating as designed. All checks good. Ran calibration. No parts.

"Arrived on site to inspect dishwasher door not closing. Upon further inspection, I tested the door operations and found it would stick and not close properly. I gained access to the door latch and strike and adjusted and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for ice being wet and not making enough ice. Found ice in back melted. Up front looked normal. Advised customer ice melts and is wet but it should not melt down in back. During operation I caught unit overflowing during fill. Replaced water level sensor/recirculating pump again. Verified operation. Call complete. W11542867

Arrived on site for washer leaking . Found water is filling tub when not in use . Found one of valves on log isnt closing properly . Replaced valve WP22003245. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to test unit for water leak, tested unit it found ice sheet forming on the bottom of freezer do to clogged drain causing water leak, thawed out drain and removed factory plug, water is now draining properly unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to diagnose refrigerator not cooling. On arrival customer had mentioned that only milk had spoiled early, and they had seen condensation building on things like salads. Since ticket was put in the unit started working correctly. I found the RC was fully loaded with items and back wall had stuff completely full. I advised they must clear air gaps to allow for proper cooling. No issues found at time of service. No parts used."

"Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found valve, all pumps, and compressor and condenser fan running. Found a hissing noise coming from evap coil and vapor coming from it. Found sealed system had a leak and wasnt pumping refrigerant through system properly. Will need office to reschedule once availability of parts and autho is known/received. Ordering WPW10605286 compressor, WPW10218037 evap plate, W10843121 non uv drier, W10913906 access valve,; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap plate) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

"WRS325SDHZ08 Arrived to inspect ice blockage. The customer had defrosted the unit prior to my arrival and I inspected. The defrost system worked as designed within service test mode and the thermistor was within one degree of the measured temperature. I found the plug for the defrost and evap fan assemblies loose and corrected. I reseated all connections within the unit and inspected the cabinet and door seals. The RC door was out somewhat farther at the top inner corner and light could be seen through it, but it was not a large amount. I found excessive gapping at the door openings and sealed. Correcting the squaring of the machine, corrected the door mismatch issue, but I do not think that was the cause of the icing. The customer will contact us if the issue persists and it has been occurring at approximately 6-8 week intervals. No leaks observed during service."

Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced both slides and reassembled the unit. Found the unit working and operating as designed. Call complete.

Arrived onsite for ice maker not producing ice in timely manner. On inspection the ice maker passed all the test. The fc was 2? before the door was opened. I looked at the condenser and it was clogged I open the fc door to remove the bottom cover off and found the condenser was 95% clogged. Once the door was open the fc temp went to 11? and never went back down for 10 minutes. I cleaned the condenser and with in 10 minutes it was at -2?. I found air gap on the moulin and in the ice bin door. Ordering an ice bin door and moulin. No water leaks detected during service and no parts were installed. ; ordrng 1 W11624997 (Gasket) and 1 W11171728 (Ice bin door) and 1 W10806457 (Moulin)

"WOC54EC0HS20 Arrived to install control. I found the root issue to likely be and incorrect installation that will require spacers to prevent the front vent from causing the unit to severely lean back into the cabinet, forcing the sides forward and preventing positive interlock action. This issue likely damaged the controls and will need to be corrected prior to control replacement. The microwave door had to be pressed on to get the lights to shut off, as well and is an indication of the issue. Office to order interlocks and set return service with tech GCO.; ordrng 1 W11033422 (Interlocks) and 1 GCO (GCO)"

"Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that it seemed like the clothes werent spinning out fully on every cycle, and that it might be caused due to the basket due to the shaking of the unit. I tested the suspension and found the suspension was good. I did find the unit level and checked the basket hub assembly. I did not find the basket wobbling with the hub assembly attached indicating that was good. I ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code indicating that a button had been pressed for more than five seconds. I ran the unit through an auto test and the unit ran as designed. The customer stated that they have been washing since they called in for service but that theyre just not able to wash big loads. I asked the customer what types of big loads they were talking about and they were mentioning about, a mattress, cover and blankets. I did advise the customer that those types of loads can cause off-balance issues due to uneven weight distribution around the basket after the unit is done agitating. I did advise the customer that light loads and heavier bulkier loads can cause off balance issues due to that weight in-distribution. I did explain that this is normal operation and that the unit is working and operating as designed. Call complete. No parts were replaced."

Arrived on site to test unit for unit giving F9E1 error no draining. Test unit and drain motor working correctly. Found inlet not reading the unit draining. Will order new inlet office to reschedule ; ordrng 1 W11535094 (Inlet)

Arrived on site to test unit for unit leaking from door. Test unit and found unit over sudsing making unit leak. Advised customer to run unit 2 times before using soap again to help soap dissolve. Job complete. NO PARTS USED

Arrived onsite and icemkaker bin is full. Unit is now operating as designed. No parts.

Arrived on site for dryer not heating. Upon arrival verified there was a clog in venting of home. Also found element element broken. Replaced element wp3387747. Tested unit and found dryer heating. Instructed customer to have a dryer vent cleaning down to prevent further failure before using dryer. Call complete

Arrived on site to diagnose dishwasher that is leaking from the front left corner of the unit. Tested unit and confirmed a leak coming. Removed door panel and spotted a leak coming from the bottom left corner of the dispenser. Removed dispenser and straightened out panel. Retested ane confirmed there is no further leak present. If issue returns we need to replace the inner panel with the dispenser. Repair completed. Parts used - W11412300.

On arrival verified complaint of not cooling RC section. Found RC section evap is frozen. Per SP ordering 1x W11457241 service kit. Unit will also need a new ui as the display is going out. Reschedule for 5/2 ; ordrng 1 W11457241 (Service kit)

Arrived on site for washer needing tub. Upon arrival reconfirmed failure and installed tube w11172199. Tested unit and found it working as designed with no leaks. Call complete

Arrived on site to test unit for unit not working. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete. W11460946

"Arrived on site. Replaced main control,removed freezer evaporator cover,defrosted ice from vents,replaced glides,replaced the freezer door for a 2nd time due to a defective freezer door. Ran diagnostics all tested passed icemaker passed harvest and filled with water. W10815701,w10839793,wpw10675033,w11668672"

On arrival verified complaint of bad board.s installed ui and main from previous diag. Unit now heats correctly and warming burner now works. Job complete installed wpw10333979 and wpw10353571

"KCGS550ESS05 Arrived to inspect gas odor. I found no sources of leaks from the unit, but the center burner would not fully burn the gas when set to high and a loud torch-like sound could be heard. I found the outer ring of he center burner, or the burner cup, had warped and I was able to create and correct the incomplete burn, resulting in raw gas odor. Office to order parts. No leaks of the gas supply detected during service.; ordrng 1 W10836409 (Burner Head) and 1 W10811958 (Burner Cap)"

Arrived on site for door not closing correctly. Upon arrival inspected unit and found only right side leg is leveled but left side is only on wheel. Leveled unit and door now closes correctly. Also made adjustment on right side door to make it level with the left. Job complete

Arrived on site to inspect unit for not heating found l1 coming into coils had 120 out to ground. Also found igniter ohming at 75. Checked outage from neutral from motor when checking found molex neutral was loose causing improper connection. Properly seated molex connection on motor. Unit is now heating and running as intended. No leaks present at this time. Job complete. NO PARTS USED.

"Arrived on site for Takes to long to cook has to set temperature a lot higher than recipes call for. Upon arrival test unit by preheating oven to 350. Monitored temperatures using thermocouple. Thermocouple reached 375 when unit chimed that preheat was reached. Unit begins to cycle. Got 321 igniter clicks several times but does not light. Temperature then drops to 317. Igniter clicks again but does not light. This happens continuously and never re lights and oven gets cold. Turned unit off to get to as cold a temperature as possible. Tried preheating again and igniter only clicks but flame does not come on. Need to order single valve, double valve, regulator, and bake electrode. Office to reschedule ; ordrng 1 W11239228 (Dual valve) and 1 W10311268 (Single valve) and 1 W11355922 (Igniter) and 1 W11193822 (Regulator)"

Arrived on site and installed mounting brackets. Job complete.

Arrived on site for a range that has rusted racks. Inspected unit and work area. I did confirm the rust buildup on the racks and replaced them. The unit is now working and operating as designed. Call complete. W11520287

"Arrived onsite for unit dripping from dispenser area after repair. Inspected and found harness not routed properly crossing the door chute and not allowing ice door to close properly. Disassembled and routed properly. Ice door is now closing properly, however a small indention was made from where the harness was sitting. Cleaned area and seal should reform. Customer will monitor. If symptoms persist recommend replacing ice door chute."

"Arrived on site to test unit for no cool, tested unit found compressor running but FC evaporator completely incased is ice, evaporator fan is not running do to ice restriction, defrost system has failed, recommend replacing FC thermistor, FC evaporator thermistor, evaporator fan and control, ordered additional parts to ensure completion, office to reschedule no parts installed ; ordrng 1 W11631626 (Evaporato fan) and 1 WP2188820 (fC thermistor) and 1 W11629268 (Evaporator thermistor) and 1 W11626107 (Defrost heater) and 1 W11626104 (UI) and 1 W11686639 (Control) and 1 WP2220377 (Damper)"

Arrived on site and replaced only one of the two contact plates(part#W11251734) I ordered. Unit now working as designed. Job complete.

Arrived on site to test unit for broken clip. Replaced clip test unit and unit test good. Job complete. W10909479 x1

"Arrived on site for makes noise. Upon arrival, inspected unit and there is currently no loud noises. Ran diagnostics to test all components. All fan motors , compressor and diffuser operate and sound correct. Cannot duplicate issue. Recommend that customer monitors unit to see if it happens again.Cannot duplicate sound at this time. Job complete. No parts installed at this time."

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and confirmed the water was not being dispensed. Traced lines and confirmed water coming out of valve. Found the reservoir was frozen. Advised customer that idle units like this can freeze the reservoir, since it's empty its constantly going to be running the cooling system. I bumped up the temp and advised to leave the unit unplugged until residents are going to move in, so reservoir thaws. No parts used. Call completed."

Arrived on site to replace humidity sensor. Part was defective and talked to customer about problem and fix problem with out part. No parts used.

"Arrived on site for refrigerator needing shelving and paint. Upon arrival used w756744 paint, and w11350962 shelves. Found unit working as designed. Call complete"

Arrived on site to test unit for burner staying on while on high and turning off when are at lower temp and oven taking to long to cook. Test unit and found burners working as designed staying on while on high and if you lower the temp the burner will turn off then turn back on to maintain temperature. Test oven and found average temp at 350? at 367? perfect with in range. Customer said that there is something wrong with the unit and I advised her to call her warranty to see if they approve to repair parts even when not needed. Job complete. No parts used.

"Arrived on site to test unit for short cycling. Customer stated that unit would stop mid cycle, she would have to wait for the unit to cool down before restarting. Inspected motor and found wires at the connection are black, issues that customer expressed are consistent with a drive motor issue. Replaced motor (W11364931) and blower wheel (WP697772). Tested unit, unit is now running as designed, job complete."

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised the unit consistently shuts down and shows the F5E4-lid lock error. I placed the unit in diagnostics showing error code F1E2-motor drive module over voltage. I cleared the code and attempted to test and the unit failed to test. I attempted to calibrate the unit and it continued to fail. I tilted the unit back and inspected underneath and found gearcase oil on the rotor (photo) and when I removed the rotor, I found more oil on the underside of the rotor and on the gearcase spindle. Following the tech sheet for the error code, I tested the unit and found the control needed to be replaced. I removed and replaced the main control and attempted o calibrate and the unit continued to fail. I tested the lid lock and found it open. I removed and replaced the lid lock assembly and calibrated the unit and retested. Unit is operating as designed. Due to the gearcase leaking oil, I am ordering the gearcase and clutch and scheduled return service for 05/01/24 PM. No water leaks observed during service.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch)"

Arrived on site to diagnose dryer that is not starting. Tested unit and found no response when start button is pushed. Checked door switch and found door switch paddle broken. Replaced door switch and retested. Verified unit working as designed. Parts used - WPW10237959.

"Arrived on site. Replaced main control,ran diagnostics good strong air flow from both fans,ran harvest test icemaker dumped ice,ran fill test passed. Wpw10685033"

Arrived onsite for no dryer function after 2 days. Verified cleaned vents. Found broken thermal fuse. Panel damaged during access. Ordering console. Unit is now operating as designed Fuse used W10909685; ordrng 1 W11413566 (Fascia)

Arrived onsite for concern about the panel not operating properly and dry times extended. No error codes. Found home had mesh fitting on the exterior vent and was clogged with debris. Advised customer on need to have proper airflow and also on sensor dry function being hindered by certain kinds of loads and dryer sheets. Replaced the door catch due to some wear and possibly door coming open. Unit is now operating as designed. W11240283

Arrived on site to diagnose double oven that was not heating properly. Tested upper oven and found upper oven was swinging over 50 degrees during bake cycles and not heating properly. Tested temp sensor resistance and found it was out of spec. Replaced upper temp sensor and verified proper operation. Parts used - WP74008369.

"Arrived on site to inspect unit for icemaker being broken. Found tray broken and no longer rotating. Replaced icemaker, tested unit, unit is filling with water and running as intended. No leaks present at this time. Job complete. USED W11700250"

"Arrived on site to follow up on refrigerator that was not producing any ice after ice maker was replaced. I tested the ucemaker and could not get the icemaker to cycle at all. I unplugged and replaced the unit, qje got the icemaker to cycle 1 time and then it did not fill. Could not jump valve either. I replaced the icemaker again and tightened all connections on the valve. Ran icemaker and verified it cycled and filled properly. Previous icemaker was defective. Parts used W10882923. Repair completed."

"Arrived on site to test unit for not heating, tested unit found shorted cutoffs and heater, replaced parts and tested, unit is now running as designed, job completed WP3387747, 280148"

"Arrived onsite for dishwasher not working. On interior found error F4E3. Installed a new pump in the unit and ran diagnostics cycle, the unit passed with no issues. No water leaks detected during service. W11613479"

Arrived on site for leaks water even when off. Upon arrival inspected unit and supply water is off due to continuous leak. Found fill valve is faulty. Replaced valve W11434044. Test unit and is operating as designed. No leaks present at this time. Job complete

On arrival verified complaint of not starting cycle. Replaced latch and same issue. Ran cycle and f6e1 came back up. Replaced mcu and unit now starts cycle. Unit is now functioning correctly. Job complete no leaks detected during service. Replaced wpw10306374 and wpw10374126

"Arrived on site for a washing machine that sounds like its running when it isnt. Inspected unit and work area. The customer advise that the unit will drain as soon as she starts a cycle and will continuously run and will not actually start a cycle. Inspected unit and work area. Around the unit into diagnostics and found the machine automatically cake on the drain pump. Around the unit three diagnostics and found an F2 E1 (UI stuck key), F3 E1 (pressure system fault), and F8 E1 (low/no water detected during the fill) error codes. I tested both valves and found the valves working properly. I gained access to the pressure hose and found no cracks or improper connections, indicating any kind of leaking of air. I blew through the pressure hose from the control and did not find any debris stuck in the pressure dome. I removed the pressure hose from the tub and blew through it from the control. I found no loss of pressure for 30 seconds. I reattached the hose to the tub and replaced the control. Around the unit through multiple testing and found the unit working and operating as designed with no leaks present during operation. Call complete. W11170319"

Arrived on site to test unit for vent fan making loud noise. Found damper hitting fan. Secured damper test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for door issues. Found issue is cooktop is missing caulk around the edges. Recommend cooktop replacement. Actual address is 502. Across the road from 625. New vacant apartments. Office to reschedule. ; ordrng 1 W11178791 (Cooktop)

Arrived on site for oven not eating. Found no voltage to igniter . Replaced spark module W10860916. Oven is now lighting and heating properly l no gas leaks detected at time of service. Job complete

"Arrived on site. Per customer po reading and ui shutting off,ran diagnostics fan motor not powering on,ripped right door gasket ordering a new fan motor,gasket and will order a new main control in case needed. ; schdld next appmnt for 5/1 WED !"

"Arrived on site to diagnose dishwasher that was not washing properly/dispensing rinse aid. Customer said the unit leaves dishes a little cloudy. I tested the unit and found all functions working correctly and no saved error codes. Advised tinde aid dispenser does not actually open up, and mixes with the wash. Advised on cycle recommendations. Unit working as designed, no parts used. Call completed."

"Arrived on site for unit not cooling. Upon arrival we noticed compressor ramping and shutting off on overload. Confirmed unit needs sealed system repair. Ordering compressor, drier, access valve and evaporator. Will need sealed system technician scheduled for 2 hours. Office to reschedule ; ordrng 1 W11550396 (Evaporator) and 1 W11557425 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 TJ90SF8404 (Access valve) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 2hour (2 hour)"

Arrived on site for surface light not turning off . Found customer is using a LED bulb . Instructed on proper build usage . Gave part number to customer and recommended using OME bulb . No other issues found . Job complete

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513243"

"Arrived on site for refrigerator leaking water from ice dispenser and ice was wet and not melted. Ran diagnostics. Sensors passed. Icemaker error e5. Found icemaker fan was barely pushing air. Removed and replaced icemaker, ice fan and dual water valve. Verified operation. Call complete. W11658802, W11482383, W10846539"

"WFW6620HW0 Arrived to inspect vibration. The customer presented a video showing the issue and malfunction of the machine via over speed was ruled out. I found the rear bracket for the pedestal was only attached at the lower sides and the top mounting screw was stripped. I was able to invert the bracket, retaining its use and installing into factory holes that corresponded. All four legs were not secured and were screwed down by about a half-inch. This allowed vertical movement that resulted in the excessive hop and shaking. After correcting the bracket and legs, I was unable to create any further significant vibration within customer mode, highest speed. No leaks observed during service."

Arrived on site to diagnose vent hood with no working lights. Contacted builder who said lights are working now. No parts used. Call completed.

"Arrived on site to diagnose refrigerator that is not defrosting. Customer experiencing ice buildup on freezer evap. Found heater circuit working properly with no issues. Found control is not triggering defrost, even with good heater function. Replaced control since thermistor tested good. Unit should be working as designed. Repair completed. Parts used - W11558182."

Arrived on site replaced dryer belt 661570V. Unit now tumbling and heating . No lint or water leaks detected at time of service . Job complete

Arrived on site with new wheels for upper rack. Replaced adjuster kit W10712395. Verified operation. Call complete.

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised the unit will het warm, but the clothing doesnt come out dry. The customer advised that the vent going outside runs through the home foundation and has been cleaned several times. Using my vent test ,it, I tested the airflow to the unit and it passed the first two tests. I tested the heating by opening the door and closing the door switch and tested on timed dry and the unit got warm, but I never saw the element illuminate in the back right corner vent. When I disassembled the unit I found a large amount of lint inside the unit (before photo). I removed the element to find the center metal plate cracked and badly warped. I advised the customer of my findings and replaced the element and cleaned the unit (after photo) and reassembled the unit and tested. Unit is operating as designed. I recommended to the customer to clean the vents at least two times per year and possibly more since it runs though the foundation and a large amount of moisture will collect inside the vents causing the moisture to collect lint and clog the vents. No lint and no water observed at the end of service, job completed."

"Arrived on site to test unit for water not draining, tested unit found drain pump not activating, inspected and found a broken wire, secured wire with butt splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no ice production. Started harvest through diagnostics, harvest started but when door is open with door switch closed, harvesting stops. Inspected wire harness and found 2 wires broken causing IM to work intermittently. Will need to order door and damper as well. Additional parts will be needed to ensure completion. No parts installed, ordering parts, office to get authorization and reschedule.; ordrng 1 W11236851 (Damper) and 1 WP2198677 (Connector) and 1 WP2300868 (Connector) and 1 WP4373559 (Connector) and 1 LW11037733 (FC Door)"

"On arrival verified complaint of intermittent PO failure. Unit possibly had cooling issue during Po. Unable to replicate Po failure or get a good temp read as customer has no food in Fc. Replaced main and Ui for possible failing board. Advised customer if problem persists we will need to call TL, as well as the need of product in FC to get a temp read. Job complete. Installed w11642011 and w11556912"

"Arrived on site to inspect refrigerator ice maker not producing fast enough. Upon further inspection, the customer advised the ice production has gotten slower than normal. When I went to test the temps in the freezer section, I found a large amount of glazing and frost on the interior of the freezer. Also found the emitter receiver boards not functioning properly. I tested the boards and found the emitter light is not coming on or flashing. Following service pointer #W11660066, I tested the emitter/receiver boards and found they are faulty. Also, per service pointer #W11685264, I inspected the unit and found the control board needs to be replaced. I am ordering the emitter/receiver boards and will return with all prescreened parts and scheduled return service for 05/01/24. No water leaks observed during service.; ordrng 1 W11629974 (Emitter/receiver)"

"Arrived on site to replace faulty sealed system parts. Replaced evaporator coil, drier and compressor. Checked for leaks using nitrogen. No leaks found. Pulled vacuum and held. Charged per spec and tested unit. Unit is cooling. Notified customer to give 24 hours for unit to stabilize. Unit is functioning as designed. Job complete"

Arrived onsite for nuisance tripping. Found unit plugged in an un tripped. Tested preheat to 350f and all cooktop features and unit did not trip. Same with broil. Unable to recreate failure. All checks good. No parts used.

"Arrived on site ,replaced diffuser and added Permagum around opening in liner . Dampener is opening and closing properly . No water leaks detected at time of service . W11645127, 212643 are parts installed. Job complete"

"Ive been con site to install previously diagnose parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Around the unit with nitrogen up to 120 psi and did not find pressures change for 15 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 53 g of R600 and tested the unit. The unit began to work and operate as designed. Call complete. WPW10143759, W11547313, W11506635, nitrogen, and R600."

"Arrived on site for dead otr . Found upper interlock micro switch has failed and blown 20a fuse . Replaced upper interlock and fuse . All checke normal. W11551558 , W11707984 were used in repair . Job complete"

"Arrived on site for small squeaking noise. Ran diagnostics and got small squeaking noise when starting to spin . Did find some belt dust on cam . Replaced cam and belt W11239857, W10721967. Retested washer . All checked normal. No water leaks detected at time of service . Job complete"

Arrived on site and replaced damaged outer wrap and console. Unit working as designed. Job complete.

Arrived on site to replace previously diagnosed wash basket. Found current wash basket in unit has no signs of issues and has holes punched through better than new one. Showed customer difference between new basket and current one in unit. Did find LF suspension has not inserted properly causing slit by raise on LF corner. Customer provided video of noise concern. Found noise is water being wringed out from items in washer and hitting tub. Noise is part of normal operation and will vary between loads and will be especially evident with larger items or items that tend to retain a lot of water. Unit is now working as designed. Advised customer to download app and connect unit to WiFi to ensure most current software. No leaks detected. No parts replaced. Job complete.

"Arrived on site for refrigerator not cooling, customer said freezer was working but refrigerator was at about 70f. It started working again a few days ago. Verified proper temperature. Ran diagnostics and all components passed. Possible damper control was stuck. Replaced damper. Call complete. WPW10594330"

Arrived on site to diagnose vooktop with damaged grate. I examined the unit and found the left front wok plate was actually warped and sticking up. Replaced grate / wok plate and verified proper operation. Parts used - W11380124. Repair completed.