We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/11/2023
"WOC75EC0HS20 Arrived to install previously diagnosed and ordered parts. I found the harness ordered was incorrect and isnt interlock switch harness was required. During testing, the microwave cooling blower was very slow to start, but once warmed up, operated as designed Dane will require replacement. The unit is having the lower vent binding issue, causing the interior light complaint and other operability issues. Tech GCO please.; ordrng 1 W11033422 (Interlock Switch Harness) and 1 W11344874 (Blower) and 1 GCO (GCO)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details: 12/11/2023
"Arrived on site for dryer not heating. Upon arrival confirmed issue and found high limit cuttoff broken. Replaced element and thermal cutt off kit 279816. Found dryer working as designed but found clog in exhaust of home and instructed customer on getting a dryer vent cleaning done to prevent further issues with dryer, call complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC0
Near Round Mountain, TX 78663
Maurice R
Job Details: 12/11/2023
Arrived onsite for washer not draining. On inspection the part not draining was the soap dispenser on the washer. And it drain the soap out. I then noticed that the soap was set ro the lowest setting. Informed the customer that she needs to turn up the soil selection to have the unit dispensed more soap. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Leander, TX 78641
Miguel
Job Details: 12/11/2023
"Complaint was that all burners are not working, they are turning off on high. Advised they are not designed to glow red constantly. High is simply a high temperature and will cycle on and off to keep that temp. Replaced all 4 burners in case they were not getting to temp. Verified operation. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Liberty Hill, TX 78642
Lou
Job Details: 12/11/2023
"Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit sitting outside on the back porch under cover and the display showing F7E2 error code-motor speed failure. I tested the unit in diagnostics and when the motor was to come on, it shut down and began to drain. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78731
Leonardo
Job Details: 12/11/2023
Arrived on site to test unit and unit working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78748
Andrew
Job Details: 12/11/2023
"Arrived on site to replace control diagnosed previously, replaced bad control. While running unit through diagnostics found drain hose was inserted to far causing siphoning effect, adjusted drain hose. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithville, TX 78957
Matthew
Job Details: 12/11/2023
Arrived on site for unit. Not starting to cycle. Upon arrival inspected unit. Ran diagnostics and found no error codes. Ran a test cycle and passed. Ran a normal cycle and passed. Found that unit per service pointer either the cycle selector knob needs to be turned then start button pressed or start button pressed twice. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Kingsland, TX 78639
Maurice R
Job Details: 12/11/2023
Arrived onsite for LED LIGHTS not working. On inspection the lights in the rc and fc were out. I replaced all of the lights because the new lights are different than the old lights (old lights clear lens new lights white lens). The RC lights start to work. The FC lights did not come on. I checked the door switch and it was good. I started to go back through the lights and the light top left in the fc had the pins come out of the molex and were not making a connection. I tried to get the pins back into the mole- w its no luck. Called WP but since it is out of warranty they would PEX it out. Called informed the customer on what WP said. No water leaks detected during service Sr7737999071
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/11/2023
"Arrived on site to test unit for motor not engaging, tested unit found wash motor not engaging, replaced sump and motor and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Lago Vista, TX 78645
Paul
Job Details: 12/11/2023
Arrived on-site for a washer that is still vibrating and is very loud during spin. I found the machine with a load in it when I arrived so the customer could show me what it was doing. When the spin cycle started the machine was vibrating more than normal because the RF leveling leg wasnt down. I set the leg and the vibration was normal. The noise the customer was hearing in the spin cycle was the drain hose tapping the wall. I advised the customer to put a piece of pipe insulation or a piece from a swimming noodle around the hose to prevent this from happening. The machine is working as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78724
Scott
Job Details: 12/11/2023
Arrived on site for washer drain running when unit is plugged in . Found pressure hose too long and getting pinched around pressure dome . Readjusted lower harness so as not to prince hose . Ran calibration and diagnostics wash tes . All checked normal. No water leaks detected at time of service job complete .
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Austin, TX 78724
Scott
Job Details: 12/11/2023
"Arrived on site for dryer not heating and drying load . Found belt broken and had sheered off blower wheel shaft on motor . Ordering blower wheel ,motor . Also if needed pulley . Return set for 12/18 ; ordrng 1 WP697772 (Blower wheel) and 1 279811 (Motor) and 1 661570V (Belt) and 1 WPW10547294 (Pulley)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Austin, TX 78724
Luis
Job Details: 12/11/2023
Arrived on site for door issues. Found issues with left side door ordering a new door. ; ordrng 1 13094747SQ (Lh door)
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS05
Near Andice, TX 78628
Lou
Job Details: 12/11/2023
"Arrived on site to inspect cooktop flames orange. Upon further inspection, I tested all burners and found the tips would burn orange intermittently which is normal. I found a large amount of pipe dope sealer at the regulator and the connection coming out of the wall which is mixing with the gas inside the tubing and causing the intermittent orange tips. Contacted the builder and advised of my findings and advised the orange tips are normal. Builder provided email address for receipt. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model jbrfr30igx10
Near Austin, TX 78704
Luis
Job Details: 12/11/2023
"Arrived on site. Found u it in showroom mode,exited showroom mode ran diagnostics all test passed power cycled unit let unit sit powered off for 5 min powered unit on compressor and fans powered on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model jbrfr30igx10
Near Austin, TX 78704
Luis
Job Details: 12/11/2023
"Arrived on site. Found water line frozen,defrosted line changed defrost setting to basic adjusted temperature in unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/11/2023
Arrived on site for refrigerator frosting up in fc left corner near door. Upon arrival confirmed issue and frost build up indicated a air gap between door and fc liner. Found brackets bowing and replaced them. Removed ice and found door sealing. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Lou
Job Details: 12/11/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised the broil works fine, but the bake element does not ignite. I tested the bake burner and found it would ignite, but shortly after the flame would go out. I tested the broil and it is operating as designed. I removed the bottom panel and retested the bake burner and it continued to function incorrectly. I removed the burner and inspected and it is good. I removed the orifice to make sure its the correct size for natural gas and found the orifice engulfed in a grey grease. I cleaned the orifice and gas line and re-installed the orifice and retested and unit is operating as designed. Tested the cooktop burners and they are operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Wimberley, TX 78676
Andrey
Job Details: 12/11/2023
"Arrived on site to test unit for F2E1 error, tested unit found code present, cycled power on unit and it went away, found no loose connection, was able to mimic error and cleared it by pressing cancel, console was replaced several times, called whirlpool to diagnose further, per tech line unit does not have a issue with console and no further repair recommended, was advised that customer needs to cover food with foil to minimize the amount of steam hits the console and keep console clean from any fingerprints SR#7737996192, at this time unit is running as designed, job complete"
We serviced a
UNKNOWN VENTHOOD
Model UVL6036JSS2
Near Austin, TX 78737
Leonardo
Job Details: 12/11/2023
Arrived on site to test unit for lights flickering on low setting. Test unit and unit test good. Lights look like flickering due to light getting 60v to control the voltage to low setting. When you go to high lights are normal. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Leander, TX 78641
Paul
Job Details: 12/11/2023
Arrived onsite for a range with the oven not turning on. On arrival the oven would light but the main issue is the burners were never converted to LP and the entire oven compartment and door glass is sooted up. I called claims and was instructed to tell the customer that we will drop of the conversion kit and they will need to get the builder to install it and clean the oven up. Ordering W11087486 bake/broil spud orifice kit and W11548768 open top burners spud orifice kit. Office to RS. Authorization Number W19KX80APL1.; ordrng 1 W11548768 (Spud orifice kit) and 1 W11087486 (Spud orifice kit)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Cedar Park, TX 78613
Miguel
Job Details: 12/11/2023
"Arrived on site for dryer not working on auto dry. Only works no time dry. Found f2e1. Confirms buttons are good, ran test and confirmed heater is good. Airflow is good, ran test and found moisture sensor does work as lights turn off in test. Called tech line. Sr#7737991864. Confirmed findings. Says vent either to long or restricted. Advised it is per our tester. Recommends W11224254 Recommend customer use more dry setting when running auto cycle. If still having problems disconnect vent to remove that from equation. Since sensors check good I replaced control per tech sheet."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Driftwood, TX 78619
Andrey
Job Details: 12/11/2023
"Arrived on site test unit for not heating properly, tested unit found thermostat reading 85 at room temperature of 70, tested elements found they are both good, found F1E0 error stored in control, replaced control and thermostat and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Leander, TX 78645
Paul
Job Details: 12/11/2023
Arrived onsite for a cooktop to replace the previous diagnosed parts. I found the flames at all the burners low. I tested the center burner and found it going out sometimes like the previous tech stated. Upon further inspection I found the regulator was never converted to LP. I converted the regulator and tested the cooktop. All the burners are working as designed now. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78737
Luis
Job Details: 12/11/2023
"Arrived on site for noise complaint. Ran diagnostics thermistors passed,ran all fans no odd noise,compressor powered on no odd noise. Unable to recreate noise in diagnostic test."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Round Mountain, TX 78663
Maurice R
Job Details: 12/11/2023
Arrived onsite for dishwasher with broken ui. On inspection found the right corner of the ui was cracked. Installed new ui and tested the unit. The dishes is operating as designed and no leaks detected during service.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Kingsland, TX 78639
Maurice R
Job Details: 12/11/2023
Arrest onsite for oven with error F2E1. The ui was beeping with the error message. Installed a new ui and the error is no longer. The unit is operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW3
Near Manor, TX 78653
Scott
Job Details: 12/11/2023
Arrived on site replaced control and sensor . Ran diagnostics. All checked normal. Ran unit with wet rag on sensor . Unit is cycling properly . Job complete
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Hutto, TX 78634
Blake
Job Details: 12/11/2023
Arrived on site to inspect single wall oven. I ran a bake cycle to 350 and found inconsistent readings from the temperature sensor. I tested the bake and broil elements and found them good. I removed and replaced the temperature sensor and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/11/2023
"WED6150PW0 Arrived to inspect leaking. I found the unit had leaked since the prior service and I discussed use conditions with the customer. I found they had done a smaller load and spotted the leaking and ceased use. I discovered the the unit had the static shield setting activated and that setting utilizes the water spray system, regardless of load size and can be a source of leaking. I advised the customer of my findings and demonstrated the issue. I also advised that the machine will remember the last use conditions per cycle and advised to ensure the static setting is off. The customer understood the issue and will contact if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Niederwald, TX 78640
Luis
Job Details: 12/11/2023
"Arrived on site. Found evaporator incased in ice,powered unit off,defrosted evaporator replaced main control,heater and thermistor."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Leander, TX 78641
Miguel
Job Details: 12/11/2023
"Arrived on site for front left burner making noise, at times it does not stop clicking. Removed and replaced burner head. Cleaned and cleared orifice. Verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78745
Joe Z
Job Details: 12/11/2023
"Arrived on site for not advancing through cycle. Upon arrival, ran diagnostics and got F8-E1 long fill. Ran manual test and all components do not operate except lid latch. Latch operates correctly. Cleared error code. Ran automatic test cycle and test passed. Unit fills, agitates,drains, and spins correctly. Ran a normal wash cycle. Unit senses,fills,and begins agitating correctly. Ran error codes agin now getting error codes F7-E7 motor unable to reach target rpm, F7-E1 basket speed fault, F7-E5 shifter fault. Ordering control and actuator. Office to reschedule ; ordrng 1 W11116592 (Control) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Kyle, TX 78640
Leonardo
Job Details: 12/11/2023
Arrived on site to test unit for left front burner not working. Testing and found open element and shorted switch. Replaced both parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Killeen, TX 76549
Tyler
Job Details: 12/11/2023
"Arrived on site for washer not staying balanced at start of cycle or during spin. Upon arrival confirmed failure. Found hub drive loose of gearcase and signs of oil under agitator. Found belt marks on cam as well. Found suspension rods also getting weaker. Rescheduled customer for 12-18-23 to complete repairs. Ordering W10528947 Hub, W11454734 gearcase, W11239857 belt, W10721967 cam and will need to return with suspension rods; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78759
Wesley
Job Details: 12/11/2023
Arrived onsite for noise related to defrost concerns. Found unit operating as designed at time of service but some evidence of freezer door had not been closed all the way causing a defrost issue and ice in the fan space. Turned the mullion heaters on to %100 operation and entered a short defrost in diagnostics. Used Permagum to improve evap cover seal. Advised customer on findings. All checks good at time of service. ; used 1 212643 (Permagum) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Lou
Job Details: 12/11/2023
"Arrived on site to inspect dishwasher upper rack falling down and dispenser door not closing. Upon further inspection, I found the upper rack left adjuster wheel broken and the rack tilting to the left. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I found the dispenser door gasket hanging out at the top of the door. I removed and replaced the upper rack adjuster kit and the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, TX 78731
Leonardo
Job Details: 12/11/2023
Arrived on site to test unit for unit canceling cycle when using convection on microwave. Turned convection on and it cancel the cycle around 320?. Will need to replace console office to reschedule ; ordrng 1 W11600637 (Console)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76502
Tyler
Job Details: 12/11/2023
"Arrived on site for washer making a loud noise during spin cycle. Upon arrival customer stated theyd only heard sound once and hadnt been able to replicate it. Found no errors in diagnostics. Found no oil, belt, or cam damage. Found hub drive and in tact. Ran multiple tests but couldnt replicate sound. Informed customer to record sound if issue returns. Washer works as designed call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Briarcliff, TX 78669
Joe Z
Job Details: 12/11/2023
Arrived on site to install previously ordered parts. Replaced right rear and center orifice. Unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78749
Luis
Job Details: 12/11/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Austin, TX 78704
Leonardo
Job Details: 12/11/2023
Arrived on site to test unit for heat coming out of door when oven is on. Test unit and found heat coming from door vent. Vent is for glass to vent to not brake. Normal operation of the unit job complete.
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Austin, TX 78724
Scott
Job Details: 12/11/2023
Arrived on site for washer not latching and starting . Found lid strike broken off lid . Replaced strike . Ran diagnostics all checked normal . No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Austin, TX 78705
Wesley
Job Details: 12/11/2023
Arrived onsite for scraping from dent in side panel. Corrected dent. Unit is now operating without massive scraping sound.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Round Rock, TX 78665
Blake
Job Details: 12/11/2023
Arrived on site to install previously diagnosed and ordered parts. I attempted to removed the rotor but found the rotor bolt would not loosen. The bolt broke. I was unable to remove the broken bolt from the output shaft. I removed and replaced the gearcase and installed the slider. I reassembled and found the teeth on the rotor damaged as well. The clicking noise is still present. I am ordering the rotor to resolve. No leaks observed during service. ; ordrng 1 W11260238 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/11/2023
"WRF767SDHZ04 Arrived for ice issues. I found the ice within the door storage compartment was congealed, showing obvious signs of freeze-thaw cycling and causing the issue. The low profile ice maker housing required adjustment and the ice bin door gasket was rotated as well. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Matthew
Job Details: 12/11/2023
Arrived on site for unit meeting system repair. Upon arrival confirmed ice ball on right corner of evaporator. Replaced evaporator and dryer. whole vacuum and charged unit. Tested and unit is functioning properly. Notified customer to allow time for unit to cool. Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Matthew
Job Details: 12/11/2023
"Arrived on site for unit leaking oil from underneath. Upon arrival inspected unit and confirmed failure. Oil has saturated all components throughout and parts are worn. Unit will need gear case, motor, capacitor,cam ,actuator, belt and shield . Will need to contact extended warranty plan for approval. Office reaching out for authorization.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Georgetown, TX 78633
Sterling
Job Details: 12/11/2023
On arrival verified complaint of no water. Checked filter housing and had no water flowing through. Source is good flow. Then found reservoir is frozen due to bad seal on evap foam cover. Sealed with aluminum tape and ordering reservoir as it is dripping from connector. Also found diverter valve was seized up on inlet and would not release the line. Replaced diverter valve and housing. Ordering reservoir and rescheduled for 12/18; ordrng 1 W11204869 (Reservoir)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Andice, TX 78628
Lou
Job Details: 12/11/2023
"Arrived on site to inspect dishwasher heating element with rust. Upon further inspection, I found some rust spots on the element and attempted to clean it, but the rust spots remained. I removed and replaced the element and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Georgetown, TX 78626
Blake
Job Details: 12/11/2023
Arrived on site to inspect dryer not heating. I verified the issue and tested airflow. I found poor airflow. I inspected the heating element and found it good. I found the thermostat open. I removed and replaced the thermostat and tested. The unit now heats properly. I instructed the customer to get their vents cleaned before using the unit further. The unit now operates as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/11/2023
"Arrived on site with parts order for door not closing and leaking. Replaced vent, toe panel, bottom panel, shield, vent and vent duct. Verified operation. No leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, TX 78640
Luis
Job Details: 12/11/2023
"Arrived on site. Checked freezer section!freezer temp 14? removed cover found partial to no frost pattern checked coils no signs of dye,removed compressor cover no signs of dye checked low side pressure reading -15 and 75-100. Pressurized system checked weld joints and connections no leaks. Called tech support with findings,information being sent to product review team."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Harker Heights, TX 76548
Tyler
Job Details: 12/11/2023
Arrived on site for refrigerator making a loud noise from the fc. Upon arrival conf8rmed noise issue and found it com8ng from rc evap motor. Replaced motor and added sound pad to unit to less in vibration. Found noise no longer present. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Temple, TX 76502
Tyler
Job Details: 12/11/2023
Arrived on site for dryer taking to long to dry cloths. Upon arrival confirmed issue. Found element not grounded and at 9.7 ohms. Found all thermostats and fuses working and a stable power connection. Found venting of home clogged and wet and instructed customer on getting a dryer vent cleaning done.dryer works as designed call complete
We serviced a
KITCHENAID OVEN
Model KFEG500ESS6
Near Leander, TX 78641
Miguel
Job Details: 12/11/2023
Arrived on site for oven not working in normal setting. takes forever to get to temperature. Customer has to use convection for it to work. removed back panel. Confirmed all heating elements check good. Replaced sensor and main control. Verified operation. Bake element pulling 13 amps. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrew
Job Details: 12/11/2023
Arrived on site to inspect unit for grinding or rubbing noise coming from unit at end of cycle. Upon closer inspection found holes are not punched all the way through the tub itself. Will need to order tub and return. Office to reschedule. ; ordrng 1 W11172199 (Basket assembly)
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Georgetown, TX 78626
Blake
Job Details: 12/11/2023
"Arrived on site to inspect top load washer. The customer informed me the unit makes noise while spinning. I found error code F9E2. I inspected the gearcase and found a lot of oil leaked from the gearcase. I removed and replaced the gearcase, slider and rotor. I reassembled and tested. The unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Del Valle, TX 78617
Matthew
Job Details: 12/11/2023
Arrived on site to replace upper rusted rack. Replaced rack and transferred parts. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Austin, TX 78722
Kimo
Job Details: 12/06/2023
Arrived onsite for a SW that is leaking. Upon arrival I ran the unit and found that the leak was coming from the upper left corner of the door. Upon further inspection I found that the gasket in that corner was deform allowing water to get parts and run down the door and leak onto the floor. I replaced the gasket and tested the unit and found no leak after running and monitoring the unit for 15mins.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Scott
Job Details: 12/06/2023
Arrived on site for dishwasher leaking . Unit is only leaking when door is fully opened and leaving a spot when vent is on door . No water between spot and dishwasher . No erro codes . No leaks detected when unit is running . Replaced vent and deflector . No other issues found . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 12/06/2023
"Arrived on site for leaking. Upon arrival inspected unit. Found signs of leak in front of unit below door. Test unit and there is no leak from hoses, drain pump, sump, or valve. Found front leveling feet are not set correctly and found top left gasket is warped. Set feet correctly and replaced gasket W11483553. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78717
Miguel
Job Details: 12/06/2023
Arrived on site for microwave not heating. Removed from over the range. Replaced thermostat. Verified operation. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Spicewood, TX 78669
Matthew
Job Details: 12/06/2023
Arrived on site to complete sealed system repair. Vacuum the unit and charged but found that the unit was leaking from the weld joint on the evaporator. Soldered weld and re-vacuumed . Unit held. Charged unit per spec and tested. Unit was responding properly. Customer will monitor. If unit has problems recommend replacing evaporator. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Uhland, TX 78640
Andrew
Job Details: 12/06/2023
"Arrived on site to inspect unit for not heating but tumbles and has power. Upon closer inspection found bad glow-igniter, plugged glow igniter in and it came on but stopped working shortly after. Ordering glow igniter and harness and will return, office to reschedule. ; ordrng 1 279311 (Glow igniter) and 1 W11523109 (Harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Hutto, TX 78634
Blake
Job Details: 12/06/2023
Arrived on site to inspect cooktop. The center burner does not spark. I tested the ignitor and found a good reading. I tested the spark module and found a good reading. The switch harness is bad. I am ordering the switch harness to resolve. No gas leaks detected during service. ; ordrng 1 W11561436 (Switch harness)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Horseshoe Bay, TX 78657
Lou
Job Details: 12/06/2023
"Arrived on site to inspect wall oven/microwave combo unit with the microwave not working. Upon further inspection, the customer advised the microwave stopped heating but the oven operates properly. I placed the unit in diagnostics and checked error codes and found F9E0, F2E0, F1E5. Cleared the codes and tested the microwave using my MW tester and found the unit not heating at all (F1E5-inverter failure). The error code F2E0 reports the control panel not connected, which in this case, Ive been able to place t(e unit in diagnostics; therefore, that tells me the panel is reading incorrectly and will need to be replaced. The unit is more than two years old so the F9E0-unit mis-wired error is pointing to the main control. I tested voltage to the unit and got 243V. Also found the cover plates inside the microwave were damaged and will be to be replaced. I advised the customer of my findings. Im ordering the control panel in black stainless, (2) cover plates, inverter, magnetron, main control and microwave control. Scheduled return service for 12/13/23.; ordrng 1 W10916778 (Control panel blk ss) and 2 W10915651 (Cover plate)s and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 CNOTE (2 HOUR JOB)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Seguin, TX 78155
Andrey
Job Details: 12/06/2023
"Arrived on site to test unit for ice tray overflowing and freezing in ice bin, tested unit found ice maker overflowing do to leaking water valve, will need to replace valve mount kit assembly and install pressure regulator, ordering parts office to reschedule ; ordrng 1 W11247640 (Mount kit) and 1 W10786952 (Pressure regulator) and 1 W10786952 (Pressure regulator) and 2 WPW10334458 (5/16-1/4 couplers)s and 1 WPW10238092 (1/4 tubing) and 1 8212547RP (Water line) and 1 W11619800 (5/16 tubing)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Killeen, TX 76542
Tyler
Job Details: 12/06/2023
"Arrived on site for dryer not heating. Upon arrival confirmed issue. Found thermal cutoff broken. Replaced cutoff kit and element and found dryer vent in home clogged and needing to be cleaned, instructed customer on getting a dryer vent cleaning, dryer now heats as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB10
Near Hutto, TX 78634
Blake
Job Details: 12/06/2023
12201Arrived on site to inspect side by side refrigerator. The customer informed me sometimes the ice dispenser does not dispense ice. They said sometimes they hear no buzzing sound from the motor. I tested and could not find any failures due to the issue being intermittent. I removed and replaced the motor and coupling and tested. The unit is operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78727
Paul
Job Details: 12/06/2023
Arrived onsite for a dryer tripping the breaker as soon as its plugged into power. I separated the neutral and ground at the ground lug and attached the neutral to the terminal block. I tested the dryer and it works as designed. I called the Safety Team and spoke with Cody SR# 7737945674. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78681
Miguel
Job Details: 12/06/2023
"Arrived on site for dishwasher not working, customer says it shows f6e1. Found user interface unresponsive. Confirmed proper voltage to main control. Replaced user interface. Verified operation. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 12/06/2023
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78746
Wesley
Job Details: 12/06/2023
Arrived onsite and found unit operating with louder water patter intermittently with or without dishes for a few minutes at a time. Possibly the rotating wash tube feature. Unable to replicate while onsite. Advised customer on findings and called techline to document findings. Spoke with Rick SR# 7737961043 Notating the second year warranty from Costco only covers repairs for verified defects in materials and workmanship and may not cover the water patter noise concern apart from a functional failure. Thins could result in charging the customer directly for further service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Miguel
Job Details: 12/06/2023
"Arrived on site for dryer not spinning, found belt had come off, removed drum, found motor was not properly secured in place so it was moving. Belt from kit to tight. Repaired motor. Replaced belt. Verified operation. Call complete. ; used 1 341241 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Leander, TX 78641
Gerry C
Job Details: 12/06/2023
"WSR57R18DM01 Arrived to inspect no cool. I found the compressor running and there was only minimal cooling, if any. I found the compressor would engage and run after only one short cycled restart and there was little heat on the high side. Office to order the compressor, evaporator, dye drier and service port. Please allow three hours for sealed system service. No water connections to unit. Tech GCO.; ordrng 1 W11125124 (Compressor Kit) and 1 W11507067 (Evaporator) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 3HourService (3 Hour, Built In) and 1 GCO (GCO)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/06/2023
"Arrived on site for washer that would only fill, but wouldnt do anything else. Upon arrival found no errors in diagnostics. Tested unit and confirmed filling issue. Found pressure switch built into control failing and replaced control. Retested unit and found washer could fill and cycle through agitation and spin as designed call complete"
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/06/2023
"Arrived on site to inspect unit for dragging or scrapping when unloading or loading unit. Upon closer inspection found cavity welds have separated in a few locations, as well as bowing out and expanding causing extra friction. Will need to order container assembly and return, office to reschedule. ; ordrng 1 WPW10451276 (Container assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Spicewood, TX 78669
Matthew
Job Details: 12/06/2023
Arrived on site for unit frosting freezer section. Upon arrival inspected unit. Found frost buildup in upper right corner. Inspected further and found gasket not making a good seal. Used heat gun to expand gasket and make a good seal. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78757
Luis
Job Details: 12/06/2023
Arrived on site for no ice. Ran diagnostics E2 error code icemaker motor lost position ordering a new icemaker ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS246LM1
Near Bastrop, TX 78602
Joe Z
Job Details: 12/06/2023
"Arrived on site for error code F8-E4. Unit not operating. Upon arrival, ran diagnostics and got error code F8-E4 overfill/ float switch open. Inspected drip pan and has water. Ran unit and there are no leaking components. Found front leveling feet are not set and unit is leaning forward. Set feet correctly and test unit. Unit is operating as des. No leaks present at this time. Job complete"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Belton, TX 76513
Jonathan M
Job Details: 12/06/2023
"Arrived on site for a range that does not heat the griddle properly. Inspected unit and work area. The customer advised the unit does heat but that it will get to about 150? and then completely shut off. I did confirm the customers complaint and went to replace the module. Found that the new module had a broken thermostat on it. Attempted to replace the old thermostat onto the new module and found that the thermostat was not sitting right. I tried to find any other entry point for the thermostat, but could not find any on the module. Reassembled everything and had the same results indicating an issue with the new module as well. Reordering the module and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11602621 (Module)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Little River-Academy, TX 76554
Jonathan M
Job Details: 12/06/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Gained access to the elements and checked all elements with the hot surface indicator. Found the left front element the only one causing the hot surface indicator light to turn on. Replaced the left front element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78745
Kimo
Job Details: 12/06/2023
Arrived onsite for a range that is tripped the breaker when in use. Upon arrival I ran the unit in back and when it got up to 225? it tripped the breaker. I unplugged the broil element and found no change. After a while off testing the unit through a code for the oven sensor f3e0. I tested the sensor and found that its was showing open and the harness tested good I am ordering the sensor and returning with the harness and control. On 12/12/23; ordrng 1 WPW10181986 (SENSOR)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78748
Scott
Job Details: 12/06/2023
Arrived on site for washer not spinning or latching . Found one of the suspension rods had failed . Replaced all rods . Ran diagnostics and unit is not latching . Replaced latch . Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Buda, TX 78610
Luis
Job Details: 12/06/2023
"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marble Falls, TX 78654
Lou
Job Details: 12/06/2023
"Arrived on site to inspect dryer noises.Upon further inspection, I tested the dryer and found it was loud due to the vent tube not being connected at the back of the unit. Customer advised it came undone when they pulled it out before I arrived. I reattached the tube and retested and the unit is making normal noises. The unit is heating properly as well. I advised the customer that the unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78737
Scott
Job Details: 12/06/2023
Arrived on site for door flopping open . Found left hand spring had come off hinge . Replaced hinge assembly. Door is functioning properly now . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID FREEZER
Model KRFF507HWH00
Near Seguin, TX 78155
Andrey
Job Details: 12/06/2023
"Arrived on site to replace previously diagnosed LED lights per SP W11460554F - Special Project S191AQ, replaced and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Gerry C
Job Details: 12/06/2023
"WRS315SDHZ08 Arrived to inspect no ice. I found the ice maker that had been recently replace, stalled in a partial harvest rotation, prior the tray flex. I verified line VAC at the harness connection and upon disconnecting the connector and then re-plugging it, the unit resumed operation and re-centered. I suspect the connector at the ice maker, or the harness within the refrigerator wall, to be the source of the issue. I adjusted the connection pins to rule out a bad connection at that point and the customer will contact us if there are further issues. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Austin, TX 78750
Miguel
Job Details: 12/06/2023
Arrived on site for fzr light not working. Ran diagnostics and found door switch is not responding in fzr. Removed fzr shelves. Replaced light switch. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78724
Luis
Job Details: 12/06/2023
"Arrived on site. Removed evaporator cover found uv dye in compressor compartment,repaired leak replaced drier,vacuumed system down recharged system powered unit on checked low side pressure good. Powered unit off let unit equalize no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78724
Paul
Job Details: 12/06/2023
Arrived onsite for a dryer not starting. I found the push to start switch contacts not closing when it was depressed. I replaced the switch and tested the dryer. The dryer is working as designed. Call complete.
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS2
Near Liberty Hill, TX 78642
Lou
Job Details: 12/06/2023
"Arrived on site to inspect venthood lights not working. Upon further inspection, I found the lights hanging down from the hood (photo). I gained access to the lights by removing the light panel and found the lights not secured by their brackets (photos). I attached the brackets and secured the lights and reassembled the unit and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Hutto, TX 78634
David Z
Job Details: 12/06/2023
Arrived on site to replace sensor and sensor harness. Replaced both parts and cleared codes. Could not get unit to throw another error and is working properly. Unit working as designed. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Kimo
Job Details: 12/06/2023
"Arrived onsite for a dryer that is making a intermittent tumbling noise when in use. Upon arrival I found that the customers was not home, we made contact with the customer and found that the unit was replaced."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Pflugerville, TX 78660
Blake
Job Details: 12/06/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inlet valves and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78750
Miguel
Job Details: 12/06/2023
Arrived on site for refrigerator making noise. Found damper was noisy. Removed and replaced damper control. Verified operation. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78739
Leonardo
Job Details: 12/06/2023
Arrived on site to test unit for unit being a little louder. Test unit and found kickplate missing with insulation making unit a little noisier. Installed kickplate back on test unit and unit test good job complete.