Arrived onsite for washer tripping breaker. Upon arrival customer stated first month he had it it was working good and after the first month it started tripping more and more frequently. I found the voltage to the washer to be good at 120v. I ran three diagnostic cycles which showed the washer had no errors stored. The unit ran all three cycles with no issue leading to a breaker weakening and needing to be replaced. The washer is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for dishwasher with F4 error. Upon arrival I found the unit to have a FA E4 code present. The diverted cannot find position. I replaced the pump and motor and issue still persist. I replaced the control and now the unit runs with no issue. No water leaks present at time of service. Call complete. Installed W11460945 PUMP&MOTOR AND W11683133 CNTRL-ELEC.

Arrived onsite for dryer not turning. Upon arrival I confirmed there is no turning on the dryer and when trying with my hand to turn the drum was resisting. I pulled apart the dryer and found the belt sheered and stuck inbetween the idler. I replaced the belt and pulley idler and the unit is now turning with no issue. Unit is operating as designed. Call complete. Installed WPW10344192 PULLEY IDLR AND 661570V BELT.

"Arrived on site to inspect microwave not heating at all. Upon further inspection I removed the microwave and gained access to the components. I found that the magnetron was showing visible signs of wear. I replaced the magnetron, capacitor, and diode and tested the unit the unit is now operating as designed. W10850446 W11256462 W10850446"

"Arrived on site to test unit for buzzing noise. Upon arrival customer stated unit will make a vibration that varies in volume and time frames. Inspected unit found when evaporator fan motor is engaged there is a buzz coming from the shroud and the evap cover. Removed cover, added permagum to evap motor bracket to dampen any vibrations and also added permagum and sound pads (W11113654) to evap cover. Reinstalled all components and tested, vibration sound has dampened and noise has been eliminated. Customer approved improvement. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no light. Upon arrival customer presented issue, light is really dim. Removed light and checked voltage, light is receiving proper voltage. Replaced light module (W11527432) and tested unit, light is now shining at full brightness. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for tripping breaker after 5 minutes. Upon arrival started a cycle, after 10 minutes unit did not trip. Started a restarted a timed dry cycle multiple times, then left it running. After 45 minutes unit did not trip the breaker. Intermittent issue may be due to the breaker. Advised maintenance supervisor to replace the breaker if issue persists. If breaker is replaced and issue still persists advised to contact WP customer service team. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for gas smell. Upon arrival input m/s, unit is in warranty until 12/24. Customer stated she got dizzy from the strong gas smell while using the oven. No smell when the unit is not in use. Tested unit found oven burner tube flame has orange flames and the air to gas ratio is not correct causing a lot of unburned gas to leak into the atmosphere. Inspected burner tube air shutter and noticed it open too far. Adjusted shutter to about 15% open, ignited burner tube, flame is burning blue and is 1/8 away from the burner tube. Smell has been eliminated and customer approved the improvement. Unit is now running as designed. Advised to customer that a slight gas smell will always be normal so run the vent hood while oven is in use. If gas smell does not dissipate after 2 hours than call the office. No leaks detected, no parts installed, job complete."

"CET9100GQ2 Arrived on site for a stacked washer and dryer with no power. Upon arrival found machine has zero power checked the power polarity and its correct. Used office key to put in service mode but machine has no power can't test for error codes. Called a fellow tech that's been out to same location for similar issue for some information. ordering part#sw11475717 ,w11475813, and w11475814 return part just in case needed .; ordrng 1 W11475812 (Assembly control) and 1 W11475813 (Control) and 1 W11475814 (Control)"

MFI2570FEZ14 Arrived to install part#w10830055 tested product works as it's designed not water leaks visible from watersupply.

WDP540HAMZ Arrived on site for a dishwasher not working per client. Upon arrival found error code F4E3 cleared only error code. Further inspection found the only issue was a bad motor replaced part#w11613479 tested product works as it's designed no water leaks visible from watersupply.

"Arrived on site to test unit for burners not working properly. Upon arrival tenant stated unit should still be in warranty. Contacted owner, owner sent closing documents. Sent to claims thread to confirm, unit is in warranty. Found notices from the gas company stating unit is leaking gas. Inspected all components and fittings with gas detector, found a slight leak at the regulator and 2 leaks at the left front and rear orfice holder. Will need to order orfice holders and on return visit replace regulator, front and rear left orfice holder and two left gas valves as precautionary. Ordering parts, no parts installed, rescheduled for 10/11.; ordrng 1 W11590058 (Left front orfice holder) and 1 W11590060 (Left rear orfice holder) and 1 W11620109 (Left rear burner valve) and 1 W11620420 (Left front burner valve)"

Arrived onsite for washer not advancing cycle. Upon arrival I noticed that when unit was plugged in drain pump would just run. I took off the water pressure line and even with it removed the washer continuously drains. The control on the unit is bad and will need to be replaced. Ordering W11607637 CNTRL. OFFICE WILL NEED TO RS WHEN PART IS AVAILABLE.; O-emld tckt

Reached out to customer prior to service. Customer informed me that maintenance came out and fixed their issue already and no services were rendered. Call completed.

WRS325SDHZ11 Arrived to correct fill tube issue. I installed an extension to prevent overflow and subsequent formation of ice within the evaporator area and tested. I removed ice formed from the prior service and tested. The issue was resolved and the machine operated as designed. No leaks observed during service.

WRT318FZDW11 Arrived to inspect noise. I found the condenser fan making contact with the shroud. I was able to secure the fan motor assembly and stop the issue. I added additional sound dampening material. No water connections to unit.

Arrived on site to replace previously diagnosed console. Found part ordered was not the part intended. Ordering console and rescheduled for 10/11. ; ordrng 1 W11316623 (Console)

Arrived on site with new spray arm. Installed bottom spray arm. Verified operation. Call complete.

Arrived on site for dishwasher rack getting stuck. Found rack was not installed properly. 1 wheel was on top of the rack. Removed and properly positioned wheels. Verified operation. Call complete.

"Arrived on dishwasher not working, not cleaning dishes. Diagnostics stored f4e3, f7e1. Confirmed wash pump not working. Replaced sump/motor assembly. Verified operation. Call complete. Advised customer floor is not level."

"WDP540HAMZ4 Arrived on site for unit not cleaning. Upon arrival, inspected wash motor and found motor energizing but not running. This is the 2nd wash motor failed within 6 months. Proceeded to replace W11613479 pump and motor. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site and replaced previously diagnosed vent housing(W10906551). Unit now working as designed. Job complete.

"Arrived on site to test unit for not functioning properly, tested unit found unit has power but display has multiple lights are not illuminated, will need new micro computer to fix unit, part is no longer availability, if the part is located then office will reschedule no parts installed ; ordrng 1 8303883 (Micro computer)"

"Arrived on site to replace previously diagnosed lower and upper spray arms, replaced and tested unit is now running as designed, no leaks detected job complete installed WPW10448645, WPW10491331"

"Arrived on site to test unit for no power, customer stated that breaker is tripping during pre heat, tested unit found no loose connections and elements are testing good, do to the issue of elements tripping breaker per service pointer replaced broil, bake element and control as precautionary, removed ground and heated oven to 500 for 30 minutes connected ground and advised customer to keep oven on 500 for 2 hours, called tech line to document SR#7740069888 if issue persists then the breaker needs to be replaced at this time job complete installed W11707168, W11182108, W10856603"

"Arrived on site for temps above normal. Fz 43, fresh 54 . Only 1/4 of evap first loop has any frost . Compressor pulling 4-5 amps . Ordering compressor,evap,r600 kit ,service port ,uv drier ,nitrogen ,weigh 3 hrs . No water leaks detected. Call to set return . ; ordrng 1 W11357918 (Evap) and 1 W11369198 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 Weigh3hrs"

"Arrived on site for fridge having cooling issues . Customer had unplugged unit for a day of two and plugged it back in . Unit has been cooling properly since . Ran temp checks . Fz@0, fresh food @ 38. Compressor pulling correct amps . During compressor test did have one time compressor didnt start . Replaced start device . No other signs of failures . No water leaks detected at time of service . Job complete"

"KRFC704FPS06 Arrived to inspect ice in chambers. I found the RC at 30 the FC at -3. I found the machine in a very tightly fitted cabinet and unable to circulate cooling air for the hot side of the sealed system. The air divider that is supposed to be equipped on the back of the machine, was not installed at the time of manufacture and will be required. Office to order part and contact the customer to arrange return service for GCO. No leaks observed during service. ; ordrng 1 W11466308 (Air Divider) and 1 W11449545 (Lower Air Divider) and 1 GCO (GCO)"

"Arrived on site for door falls with no tension. Upon arrival, inspected unit and confirmed issue. Found left hinge has failed. Need to replace left hinge. Inspected right hinge and is good. Replaced Left hinge W11712996. Unit is operating as designed. Job complete"

"Arrived on site to install previously ordered parts. Upon arrival, disassembled unit and test all components. All components tested good except igniter. Found fracture on igniter. Replaced igniter 4391996. Test unit and is operating as designed. Job complete"

"Arrived on site to install previously ordered parts. Replaced cabinet W11417445, front panel W11402953, console W11401366, and al. 2 foam seals W11352071, and foam seal W11406199. Job complete"

Arrived on site for making noise when tumbling. Upon arrival test unit and can hear a vibration noise. Disassembled and test unit. Can hear coming from drum support area on bulk head. Replaced support wheels WPW10314173 and having same issue. Had to make adjustment on wheel bracket. Unit is now operating as designed. Job complete

Arrived on site for washer not latching lid. On arrival confirmed issue and found latch and strike broken. Replaced both with w11700916 amd w11457841. Tested unit and found no leaks and it working as designed. Call complete

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f9e1 in diagnostics. I then found wire harness broken to drain pump and repaired harness. Found washer then working as designed with no leaks. Call complete no parts needed

"Arrived on site for washer leaking. On arrival found W10899966 hose, W11244231 drain hose both cracked. Ordering both hoses and rescheduled customer for 10/15/24 to complete repairs. ; ordrng 1 W10899966 (Hose) and 1 W11244231 (Drain hose)"

"Arrived on site for wall oven in power failure loop, on arrival confirmed issue and found ui panel failed. Replaced panelw11600355 and tested unit once it was connected to WiFi and updated. Found ui responsive and no longer restarting. Call complete"

"Arrived on site for unit not dispensing water. Found that bracket that holds switches in place was broken so that when the paddle was depressed only a quick burst of water would flow, and then the switch would fall forward, which would stop dispensing. Replaced the bracket and tested. Unit is now dispensing water properly. Checked ice dispenser side for functionality and found it functioning however, food is stacked to where it is interfering with the spindle rod and disrupting the dispensing process. On this visit frost has formed on the ice chute. Advise customer of keeping product at a level to where it does not interfere with the ice bucket. Cleared ice for customer. unit is functioning as designed. Job complete."

"Arrived onsite for unit not making ice and making noise. On arrival unit was turned off. Powered unit and as unit started cycle there was little to no water supply entering reservoir. Removed filter and tested again. Found water flow restored. Allowed unit to cycle and unit is making ice. Called customer later on and customer stated unit is still making ice. She will replace the filter. If customer replaces filter and ice making stops, recommend replacing filter housing. Job complete"

"Sealed system . Arrived on site for unit. Not cooling in both compartments. Auto rival. Found freezer and fresh food section both at room temperature. Found no frost pattern and compressor. Running hot. Also found stain near compressor. Indicating potential oil leakage. Unit will need sealed system repair. Also ordering nitrogen to flush system out and look for potential leaks. Ordering nitrogen, compressor, evaporator, access valve, UV dryer. Office to schedule two hours sealed system repair. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 wpw10143759 (UV drier) and 1 Nitrogen (Nitrogen) and 1 2hr (2 hr)"

On arrival verified complaint of not making ice. Ran diag and found water flow is weak. Removed filter and it flowed correctly. Replaced filter and it is now running correctly. Continued diag and all components are now working correctly. Job complete no parts installed.

Arrived on site for fridge doors not level . Tried adjusting feet . Back left corner need to be shined up. Ordering shims . No water leaks detected at time of service . No water leaks detected at tie of service . Call to set return ; ordrng 2 4387828A (Shim)s

Arrived on site to replace failed icemaker. On arrival icemaker was inverted. Tested and did not complete harvest cycle. Replaced icemaker and tested. Unit is now functioning as designed. Job complete.

On arrival verified complaint of not making ice. Unit is making ice but ice was frozen up. Found no gasket leaks or ice door open. Advised to shut RC doors correctly. RC is 37 and FC is 0. Ran ice maker and unit is functioning correctly. Job complete no parts installed.

Arrived on site for right side door not closing properly . Found both fresh food door gaskets ripping . Ordering gaskets also closer if needed . No water leaks detected at time of service . Return set for 10/ 15. ; ordrng 1 W10917313 (Door gasket)

On arrival verified complaint of wobbling severely and making noise. Ran diag and found basket wobbling heavily. Further inspection shows hub is worn and agitator is worn. Basket shows some signs of wear. Replaced hub and agitator. Suspension is still good. Unit still shakes heavily. Recommended gearcase and tub. Will need autho for gearcase and tub. Office to Resch. ; ordrng 1 W10752719 (Basket)

Arrived on site for refrigerator filter being stuck. Removed filter and found plastic part of door assembly is blocking the filter. Got new filter in but still get stuck. Customer also says the crisper drawers seem to sag in the middle. Called tech line. Drawers functioning properly. Filter door housing should just be 2 screws. Proceed with ordering filter door housing. No recommendations on drawers. Sr#7740074211. Office will call when part arrives. ; ordrng 1 W11483207 (Door housing.)

On arrival verified complaint of unit making loud noise. Per previous diag replaced the dampers and the hub. Water valves are working correctly. Ran diag and unit is now working correctly job complete installed w10247710 and w10820039

"Arrived on site to inspect refrigerator making a lot of noise and leaking water. Upon further inspection, I found ice under the ice maker and at the bottom left of the freezer. I ran an ice maker test and observed how the water was spilling over the chute. I installed a piece of tube to prevent the water from spilling over on fill. The unit is now operating as designed. No water leaks observed at the end of service."

Arrived on site for defective basket. Removed top panel. Replaced basket. Recalibrated and completed diagnostics. All components pass test. Call complete. W11172199

"Arrived on site to inspect dryer with a display issue. Upon further inspection, I powered on the unit and observed no display. The dryer would start and function however the display was very dim and not readable. I verified that the control is sending the correct voltage to the UI. I replaced the console and res tested the unit. The unit is operating as designed. W11378949"

"Arrived on site to test unit for not drying dishes. Upon arrival customer stated a few weeks ago there was a noticeable difference in the drying causing them to have to keep the door open to air dry. Tested unit found heater is not engaging during cycle. Took resistance on the heater, heater is reading open. Replaced heater (W10518394) and tested unit, unit is now heating properly. Customer also had a complaint of the wheels falling off the bottom rack. Inspected unit found hard water has made the plastic brittle causing them to break. Will need to order wheels for bottom rack. Ordering parts, rescheduled for 10/11. ; ordrng 4 WP8268645 (Wheels)s and 4 W10888592 (Upper rack wheels)s"

"Arrived on site for washer not patching lid. On arrival found f5e1, f7e1 and f7e6 in diagnostics. Found latch would operate but gearcase was intermittently locking internally and causing sensor in actuator to fail and through error codes. Was able to remove wash plate and found hub drive bad but suspension and tub intact. Ordering W11454372 gearcase, W10721967 cam, wpw10006384 belt, wpw10006355 actuator, w11395618 capacitor, W10528947 hub and rescheduled customer for 10/15/24 to complete repairs. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 wpw10006384 (Belt) and 1 wpw10006355 (Actuator) and 1 w11395618 (Capacitor) and 1 W10528947 (Hub)"

"Arrived on site to inspect dishwasher no completing s cycle. Upon further inspection, I placed the unit into diagnostics and observed error code F4E3 (motor not running) I verified that the motor has failed due to open windings. I replaced the pump and motor and retested the unit. The unit is now operating as designed. The access panel is missing screws (photo) No water leaks observed during service. W11613570"

Arrived on site for refrigerator making a noise and sticking. Advised Freezer suction occurs and will be really hard to open the door for about 15-45 sec until pressures equalize. This is normal. All components running. Temp at 0f. No noise. Found condenser coil was stopped up. Removed cover and cleaned. Verified operation. Call complete. No parts.

"Arrived on site to inspect microwave surface light staying slightly illuminated all the time. Upon further inspection, I checked the build and found that the bulb being used is not a OEM bulb. The bulb being used is not compatible with the unit. I verified that the control is operating correctly and the polarity is correct. I advised the customer of my findings. No parts installed"

"Arrived on site to test unit for clicking noise. Upon arrival activated bake cycle, when blower fan engages you can hear a ticking sound. Activated fan and confirmed it is the blower fan. Removed unit from cavity and exposed blower fan, when moving it by hand the ticking is still there. Noticed screw that is securing the louvre is too long, pushing the blower fan housing and making it cockeyed causing fan scroll to contact the housing and make a constant tick. Removed screw and replaced with a slightly shorter screw. Reinstalled unit and tested, noise has been eliminated. Unit is now running as designed, no parts installed, job complete."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and main w11696067"

"Arrived on site to test unit for motor always running. Upon arrival customer stated they had to unplug the unit in order to turn off the motor. Plugged unit in and immediately drain pump engaged and would not turn off indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Replaced control (W11038689) and tested unit, upon power up the drain pump no longer automatically engages. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for dishwasher not cleaning or finishing cycles properly. On rival found f7e2, f10e2. Found motor failing and replaced W11460946 motor. Found unit would run normal cycle but still stopped about 5-7 minutes into cycle. Found repeat f10e2 error reappeared and disassembled door. Reported findings to whirlpool techline Sr#7740070333. Was informed unit would need a ui contorl, ACU, and wax vent motor and customer would need to contact customer service through whirlpool before any repairs can be made. Call complete"

"KSEG700ESS6 Arrived on site for a range with cooking issues per client. Upon arrival found error code F8E0 in diagnostic no other error code erased error code. Further inspection found power cord, suppressor and wire harness was burned. Ordering part#s W11454505 , PT400 , and W11175842 returning parts just in case . ; ordrng 1 W11454505 (Wire harness) and 1 Pt400 (Power cord) and 1 W11175842 (Suppressor)"

"On arrival verified complaint of unit lights not working and deli not working but cooling fine. Inspection found water under deli board shorted board. Harness broken under deli board, and harness in rail has black wire broken, unit will need harness replaced and door assy with deli board. Ordering deli door W10815669 office to reschedule ; ordrng 1 W10815669 (Deli door)"

"MVW7230HW1 Arrived to inspect noise. I found the gear case seals had failed and there was oil in the rotor and the teeth were damaged. I removed and replaced the gear case, slider and rotor and re-calibrated. The unit regained all normal functions and operated as designed. No leaks observed during service."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit makes a gurgling noise when the fresh food doors are opened and sometimes even when they are closed. I opened the left RC door and immediately the damper control started opening and the customer identified the noise. Also, I found the RC ice maker is over filling as there is water running out of the tray down the front of the fascia and ice bin door (photos). Also found the ice bin door gasket is badly crimped. I placed the unit in diagnostics and checked for ice maker error codes in test 56 and found E2-ice maker lost position. I tested temps in the FC=7 degrees and RC=39 degrees. I advised the customer of my findings and am ordering the RC ice maker, HV control, and ice bin door and will return with all prescreened parts. Scheduled return service for 10/11/24. RETURNING TECH TO REPLACE THE RC ICE MAKER, DAMPER CONTROL, ICE BIN DOOR AND HV CONTROL. Other than the ice maker overflowing, no other water leaks observed during service. No parts installed today.; ordrng 1 W11224256 (HV control) and 1 W11171728 (Ice bin door) and 1 W11658802 (Ice maker)"

MDB4949SHZ0 Arrived to install previously diagnosed and ordered parts. Service test mode had 6-1 and 6-4 stored and were cleared for testing. I replaced the failed heating element and then removed debris from within the pump assembly and the lower door seal. The machine resumed normal operation and no leaks were observed during service.

"MED4500MW0 Arrived to repair terminal block issue. I found the L2 (red) connector was not tightened and resulted in a highly resistive connection, which caused excessive heat to burn the terminal block and immediate wiring. Using the MFG supplied repair kit and customer supplied cord, I replaced the L2 and chassis GND leads and tested. The machine resumed all normal functions and airflow was good."

"Arrived on site for unit making noise. No need to go to leasing office, office only open one day a week. Unit is located in Apartment 901 and belongs to the tenant. On arrival customer stated unit will not start. Inspected and found broken door switch. Will need to order door switch and returning with repair kit. Tried bypassing door switch to run and could not duplicate any noise. Tech to retest once door switch is installed. Set to return Friday the 11th. No parts installed ; ordrng 1 WP3406107 (Door switch)"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit continues to leak from the vent area when they open the door to remove their dishes. Customer advised that even after a day of sitting after a wash cycle is complete, the unit will still leak water from the vent. Opened the door 90 degrees and water dripped from the vent area. Customer advised it will be more water intermittently. I checked the vent inside the outer door panel and the gasket is in place and there is a lot of moisture built up inside (photo). Also found water inside the vent itself by looking into the vent cover on the inner door panel (photo). I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I contacted techline and spoke to Aaron and advised of the complaint, history and my findings. Aaron walked me though the setting of the vent and we found it had been reset to the correct setting. Aaron advised to not install any new parts and he was documenting the info and submitting to Engineering for review. Aaron provided SR#7740070675. I advised the customer that will hear from the manufacturer is approximately 48-72 hours on a resolution for this unit. I provided the SR number to my customer. Other than the vent leaking, no other water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer pointed out that when they get water from the dispenser, water leaks at the bottom left corner of the FC door. I removed the toeplate and found the coupler is the incorrect size and the water line from the door to the coupler is leaking. I removed and replaced the coupler and retested and unit is operating as designed with no further leaks. Customer pointed out that the FC door handle was never pitted and since the FC door was replaced recently, they found the handle pitted/damaged (photos). I notified the office and am ordering the handle. Also, when opening the FC door and then closing it, the open door light stays on for approximately ten seconds once the doo r is closed. I cycled power to,the unit to reset the controls and retested and it is operating as designed. I am ordering the FC door handle and scheduled return service for 10/11/24. No water leaks observed at the end of service. WPW10334458; ordrng 1 W11163764 (FC door handle)"

"Arrived on site to inspect wall oven door damage. Upon further inspection, I found the unit in a vacant/new build home and the bottom oven door trim was badly scratched (photo). I removed and replaced the outer door glass/trim and re-installed the door. Tested operations and unit is operating as designed. Job completed. No one available to sign for the receipt. W11654056, W11178521"

"Arrived on site to follow up on range oven not working. Upon arrival, I contacted techline and spoke to Nate and advised of the original complaint, my findings and customer concerns. I advised Nate of the poor install on the vendors installation crew behalf where they failed to tighten the power cord harness at the terminal block and installing the lower rear panel backwards causing it to touch the bake element connections/harness and short the control, weld the element connections to the panel and trip the standard breaker (not GFCI). Nate sent me a text to my phone and I provided photos of my findings. Nate advised that it is definitely an installation issue and provided SR#7740067449 and referred me to her Safety Team due to the unit tripping the breaker. I spoke to Amanda with the Safety Team and provided the same info I gave to techline and provided the SR number as well. Amanda advised that she would need to contact the customer and get more info from them and would decide how to resolve the issue afterwards. Amanda provided Ref #7740067505. I advised the customer of my conversations and provided them with both the SR number and the Safety Ref number. I advised that once the issue is resolved, someone would contact our office to either schedule return service to repair the unit or advise the unit would be replaced. Breaker to the unit was left turned off for safety. Job completed."

Arrived on site for unit having damaged panel. Replaced panel. Unit is functioning as designed. Job complete. Used w11490883

Arrived on site to replace faulty UI. Unstacked dryer and Replaced UI. tested and unit is now functioning properly. Job complete.

"WTW4855HW3 Arrived on site for unit making spinning noise. Upon arrival, customer present a video recording of the noise and sounds like the drain line is smacking rear cover while spinning. Secured drain hose and inlet lines. Ran diagnostics and found no stored codes. Diagnostics passed. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for water leaking from icemaker. Found broken icemaker housing causing water to fill bin,removed bin,removed ice block,replaced icemaker,ran harvest test passed ran fill test passed no leaks. Used w11646196"

"Arrived on site for no cool. Powered unit on clicking noise and compressor not powering on,removed start device,installed a new starter to the compressor powered unit on compressor powered on. Used 8201786; used 1 8201786 (Start device) from stock"

Arrived on site to test unit for burning smell when unit is running. Checked junction box and found white wire pinched at junction box. Removed junction box and cleaned the white wire. Secured white wire correctly ran unit and unit test good. Job complete. NO PARTS USED.

Arrived on site to test unit and we have a unit 1 and 2 and called number and text no answer. Spoke with Susan no answer for her. Knocked on unit 2 no answer and unit 1 is vacant. Will need to see with side it is when call back to reschedule ; O-emld tckt

Arrived on site to replace previously diagnosed parts. When replacing gearcase found new gearcase shaft is damaged in box. Needing new gearcase and 2hrs on return visit. Rescheduled appointment for 10/11 per customer. ; ordrng 1 W11393685 (Gearcase)

"Arrived on site to test unit for no ice production, tested unit found FC door harness broken, will need new door to fix issue, ordering door office to reschedule no parts installed ; ordrng 1 W11566705 (FC door)"

"Arrived on site to test unit for squeaking noise, advised customer that unit is out of warranty customer was not aware, advised customer to call whirlpool to see if they can do anything for her, job complete"

"Arrived on site to replace previously diagnosed door shelve and dispenser motor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11202789, WPW10430639"

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11607637"

"Arrived on site to test unit for noise. Upon arrival heard the noise coming from the compressor compartment. Gained access to components and found condenser motor is the cause of the noise. Replaced condenser motor (W11127829) and tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for losing power. Upon arrival customer stated unit worked good for a few months, then she would get a message on screen informing her that there was a power loss. It would appear when the unit was not in use, customer would walk up to start a cooking cycle and message would be on the screen. This message started to appear more frequently as time went on. No functionality was ever lost, just having to reset the time and date upon every power loss. Eventually the unit would not allow customer to manually input the time and date so that is when the customer downloaded the app and connected unit to wifi so she can update the time and date through the app.Tested unit, all functions are properly operating. Unit is heating and going through cooking cycles. Could not mimic issue. Power loss issue may be WIFI related due to unit not being connected to wifi. Will need to order main ACU and door for return visit. In the meantime advised customer to video the issue if possible and to leave the unit in its failed state before we arrive. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11707196 (ACU) and 1 W11654535 (Door) and 1 W11707366 (Nameplate)"

"Arrived on site to replace previously diagnosed parts. Replaced shocks (W11316766) X4, dispenser (W11524105) as precautionary, and cold valve (W11688995) due to sediment build up. Tested unit, all components are properly engaging and unit is now running as designed. Advised customer to monitor the next few loads for any leaks. If no leaks present unit is good to use. No leaks detected, job complete."

"Arrived on site to test unit for not working. Upon arrival the builder stated he wasnt sure what was wrong with it, his assistant put in that request and he is not available. Inspected unit, found unit is cooling properly. Only problem I found was the ice container was 1 big block of ice. Inspected ice maker and found when ice maker was installed, the fill tube extension was not inserted into the funnel causing water to not enter the tray but leak down into the ice container and create a big block of ice. Removed ice maker and adjusted the fill tube, installed the ice maker and forced a harvest, unit harvested properly and filled water into the tray. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for range with damaged panel. On arrival confirmed issue and installed w11026866. Unit works as designed. Call complete

"Arrived on site for refrigerator needing w11224256 hv control, w11578030 fc fan motor, and w11291142 switch. On arrival installed parts and tested unit. Found dampener control failing to open in test 3 and replaced it as well with wpw10479155. Tested unit and found it working as designed. Call complete"

"Arrived on site for for unit now make more noise. Upon arrival, test unit and getting a lot of vibration from exhaust tube. Disassembled unit and found blower has many fractured blades causing fan to be out of balance. The bearing replacement was needed last visit and blower wheel was overlooked. Need to replace blower. Ordering blower. Office to reschedule ; ordrng 1 WH16X34317 (Blower wheel)"

Arrived on site to inspect unit for leaking. Upon arrival customer stated water came from top confirmed water coming from tube up top. Ordering correct part. Rescheduled for 10/11. NO PARTS USED; ordrng 1 W11415785 (Tube water top) and 1 W10191141 (Cover)

"Arrived on site for for not operating correctly. Upon arrival, ran diagnostics and there are no saved error codes. Noticed drain pump, will come on automatically and keep on until I press cancel button. Replaced pressure switch W11316246 and test unit. Now found during normal cycle as unit begins to fill drain pump energizes and drains water as soon as it fills. Need to replace control. Replaced control W11322879. Test unit and is now operating as designed. No leaks present at this time. Job complete"

UNIT 237 Arrived on site to inspect unit for not heating. Upon closer inspection found fuse blown. Ordering fuse. Rescheduled for 10/11; schdld next appmnt for 10/11 FRI PM

"Arrived on site to replace control, and both elements to combat nuisance tripping. Replaced control and both elements, tested unit on broil 500, then tested unit on bake 450 for 30 minutes. Unit is running as intended. Job complete. USED W11707168 W11182108 W10856603"

"Unit 6301 Arrived on site to inspect unit for not dispensing ice. Upon closer inspection found no relay click when ice door was pressed. Replaced ice door, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11678839"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and belt and ran the unit through an auto test. I found the unit working and operating as designed. Call complete. W11239857 and W11643701.

"JBSFS48NMX00 Arrived to correct door issue. Raising the right side of the unit, I was able to prevent the door from making contact with the customers cabinetry and preventing it from fully closing. The door panels required adjustment and the crisper light had detached. I was able to reattach the light and no leaks were observed during service."

"On arrival verified complaint of console resetting itself, replaced console black per previous diag. Ran function check and unit is now working. Attempted to setup WiFi with customer but customer couldnt remember passwords. Advised them to contact wpl connectivity team for further WiFi assistantance. Job complete installed w11659261"

"MVW6200KW3 Arrived on site for drain continuously running. Upon arrival, lid was locked. Proceeded to expose control and gain access to pressure hose. Hose is cleared. Proceeded to replace control prescreened and got lid to unlock. Found engineer code to be incorrect. Ordering W11633359 control. No water leaks detected. Customer agreed to reschedule Oct 10th. Customer request for AM appointment ; ordrng 1 W11633359 (Control)"

Arrived on site for unit moving while opening doors. Removed kickplate informed customer specific unit does not have pegs to set down and prevent movement. Adjusted front rollers for customer unit working as designed.

Arrived onsite for icemaker not working. Upon arrival maintenance supervisor Billy informed me that they had canceled the appointment. I got the lease date so if any future problems they have we would have the date of the lease. Call complete. No parts installed.