Service History 85

We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Buda, TX 78610
Kevin
Job Details: 10/19/2021
"Arrived on site to test unit for loud noise. Found belt was broken. Will need belt to complete, office to reschedule. KB only.; ordrng 1 341241 (Belt)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78717
David S
Job Details: 10/19/2021
Arrived on site for sealed system check. I called techline and spoke to Liam sr# 7731960016. I advised Liam of my previous findings. I sent Liam pictures of the suction line that is crimped.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Burnet, TX 78611
Cliff
Job Details: 10/19/2021
Arrived on site to diagnose a washer that is not filling with water. Found faulty inlet valve and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Taylor, TX 76574
Tommy
Job Details: 10/19/2021
Arrived onsite for f1 E1 error code. Found unit ACU failure. Replaced ACU and proceeded to test. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model DU840SWLU0
Near Austin, TX 78746
Leonardo
Job Details: 10/19/2021
Arrived on site and tested unit for water not draining. Put unit on drain cycle and it drained properly. Tested unit additional times and unit works good with not leaks.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Andrew
Job Details: 10/19/2021
"Arrived on site to test unit for no heat, tested unit found loose connection on thermal fuse, secured connection, tested unit,unit working properly, job complete"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Maxwell, TX 78656
Kevin
Job Details: 10/19/2021
"Arrived on site to test unit for not making ice. Found ice build up coming from fill tube not installed properly on Icemaker. Removed all ice and ensured new fill tube sitting correct. Installed new Icemaker and tested unit, unit tested good. No leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/19/2021
"Arrived on site for TWO OF LARGE STOVE BURNERS VERY HOT ON LOW SETTING. ONE OF STOVE CANT REMOVE, SEEMS LIKE IT MELTED WITH ELECTRIC CABLE UNDERNEATH. Found front left large element had melted into the receptacle. Found back left large element was in two pieces and the infinite switch to this broken element was faulty. two large elements, receptacle and infinite switchRemoved receptacle and installed new receptacle. Removed both large elements and installed new elements. Removed infinite switch and installed new switch. Tested all four elements. Range is heating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2021
"Arrived on site to inspect oven panel and knobs getting hot. Upon further inspection, I tested the unit and it is operating as designed. Customer advised that the back control panel is getting hot and the control knobs on the front panel are getting hot. I advised the customer that the panel will get warm/hot due to the oven vent being just below the control panel. I also advised the customer that Whirlpool has provided a service pointer for the knobs getting hot and recommend installing a piece of insulation on the inside of the outer oven door panel. Per service pointer W10917778, I installed the insulation on the inside of the oven outer door glass. Retested unit and found no gas leaks detected during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of unit not cleaning during sensor washes, I found failed sensor, I replaced sensor, ran diagnostic test cycle, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of unit not cleaning during sensor washes, I found failed sensor, I replaced sensor, ran diagnostic test cycle, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Kyle, TX 78640
Robert
Job Details: 10/19/2021
Arrived on call for complaint of door not closing properly and handle loose. Found the lower hinge damaged. Replaced hinge and test door. For issue of door handle just needed to de tightened properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Austin, TX 78741
Kevin
Job Details: 10/19/2021
"Arrived on site to test unit for light not working. Found that the light bulb base was stuck in the socket. Removed and installed new one provided by customer. Tested unit and found light staying on, will not turn off. Control panel not responding, will need control to complete.; ordrng 1 W10892389 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78749
Luis
Job Details: 10/19/2021
"Arrived on site. Found icemaker cracked causing water to leak and thermistor to hang down,removed defective icemaker installed a new icemaker assembly"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78737
Robert
Job Details: 10/19/2021
Arrived on call for complaint of selector knob not recognizing selection. Found the panel not working properly. Replace panel and test washer all cycles now working. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elgin, TX 78621
Matthew
Job Details: 10/19/2021
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve, and dryer. Pulled vacuum and held. Charged unit per spec and equalized at 55 psi. Turned unit on and compressor would not turn on. Checked amp draw and compressor would kick on at 11 amps, drop to 9 amps and then shut off. Ran checks and compressor is bad DOA. Will need to order and replace compressor and access valve. ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bee Cave, TX 78738
Robert
Job Details: 10/19/2021
Arrived on call for complaint of no running cycle. Ran diagnostics and got no codes. Ran cycle dishwasher working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elgin, TX 78621
Matthew
Job Details: 10/19/2021
Arrived onsite for dishwasher not turning on. Upon arrival tested unit and found unit non responsive. Checked power at outlet and was good. Checked supply at junction box and found loose connector at block. Secured connector and tested. Power restored to unit. Ran test and all passed. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Del Valle, TX 78617
Jacob
Job Details: 10/19/2021
Arrived onsite to replace parts. Replaced parts. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/19/2021
"Arrived on site for Not sanitizing or drying dishes-NOT GETTING HOT WATER-HAS BEEN GETTING HOT WATER TO SINK BEFORE STARTING UNIT -NO HEAT OR STEAM AT THE END OF THE CYCLE - IS USING RINSE AID. Placed in diagnostics and got F4E3 and F7E1. Ordering sump and motor W11025157 and heater W10518394. Replacing the sump and motor should allow the heater to turn on at the end of diagnostics, but Im returning with the heater if it doesnt turn on for replacement if necessary. No leaks detected. ; ordrng 1 W11025157 (Sump and motor) and 1 W10518394 (Heater)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP03
Near Austin, TX 78735
Kevin
Job Details: 10/19/2021
"Arrived on site and replaced icemaker diagnosed on previous visit, after replacement ran test 120, test 96, and test 97 and icemaker is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78757
Wesley
Job Details: 10/19/2021
Arrived onsite and found unit may still have a clogged fresh food evap. Advised customer to defrost unit manually for 24-48 hrs and monitor for improvement.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2021
"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that they recently had an inspection completed and the inspector advised that the unit is not heating properly. Customer advised that they havent had any major issues with the unit. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temps was 408. My next 5 readings were 332, 380, 336, 392, 352 for an average temp of 358.4. I made recommendations for use and care and advised the customer that there are no repairs needed at this time. I assisted the customer in connecting the unit to WiFi. Job completed."
We serviced a
KENMORE WASHER
Model 110.2693269
Near Elgin, TX 78621
Matthew
Job Details: 10/19/2021
Arrived onsite for washer not draining or spinning. Upon arrival inspected unit and found failed lid latch. Replaced latch and tested. Unit is now functioning properly.Job complete
We serviced a
KITCHENAID RANGE
Model KDRS467VSS05
Near Austin, TX 78703
Leonardo
Job Details: 10/19/2021
Arrived on site to test unit for oven giving appliance manager error. Test unit and found bad control board and blower. Will replace control board Ordering both parts. Office to reschedule. ; ordrng 1 WPW10245511 (Blower) and 1 W10852104 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Georgetown, TX 78633
Cliff
Job Details: 10/19/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced adjusters and stop provided by homeowner. Found all is functioning properly at this time and no leaks were found at time of service.Adjusters
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Burnet, TX 78611
Cliff
Job Details: 10/19/2021
Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/19/2021
Arrived on site for AIG Refrigerator ICE bin not opening. Found ice bin was locked in place from ice forming around release. Removed fascia cover and found lever had snapped. Removed ice build up and was able to release ice bin. Installed new ice bin and showed customer how to remove. Suggested they dump ice every month to ensure no blocks of ice form inside the bin from door constantly being opened and closed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Lakeway, TX 78738
Luis
Job Details: 10/19/2021
"Arrived on site for no water at dispenser. Tested water dispenser no water,found harness disconnected from valve from previous company,installed harness tested water dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXSS03
Near Austin, TX 78702
Luis
Job Details: 10/19/2021
"Arrived on site for cooling complaint. Temperature in freezer reading 10? found cabinet extremely hot,removed kick plate found condenser coil heavily coated in debris,cleaned condenser coil to allow proper air flow to condenser coil.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Jacob
Job Details: 10/19/2021
Arrived onsite to replace the door to the unit. Replaced the front panel to the door. No issues at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of unit giving stuck keypad error, ordering console. ; ordrng 1 W11449114 (Console) and 1 Cnote (Office to reschedule)"
We serviced a
JENN-AIR COOKTOP
Model JEC4430BS00
Near Austin, TX 78705
Leonardo
Job Details: 10/19/2021
"Arrived on site and tested unit for elements not turning on. Found bad control board and power supply board. Replaced both boards. Tested unit found black wire only receiving 50 volts, should be 120 volts. Advised customer to call an electrician and not to use the unit. Breaker was switched to off. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78745
Kevin
Job Details: 10/19/2021
"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement confirmed operation by running a diagnostic cycle. Dishwasher is now operating properly. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42QMX02???
Near Austin, TX 78746
Luis
Job Details: 10/19/2021
"Arrived on site for mold concerns in dispenser compartment. Unit would need ice door kit,ice chute door,dispenser guide and arm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB50X24HV01
Near Leander, TX 78641
Taylor M
Job Details: 10/19/2021
"Arrived on site to diagnose refrigerator with gasket seal issue, upon arriving the customer informed me that the top of the gasket has a gap that is allowing cold air to escape. I inspected the gasket and found the same that the current gasket is not uniform, office to reschedule return service once the gasket arrives. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 10/19/2021
"Arrived on site to tall previously diagnosed and ordered parts. Due to the oven outer door glass trim popping off and per service pointer W10917778, I removed and replaced the outer door glass/trim, installed the insulation per the service pointer and attached a nameplate from my van stock (W11178521 ) to the outer door glass trim. Tested the door and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/19/2021
Arrived onsite and replaced main control for shorting oven following a self clean. found dsi board shorting range and when load was removed from the dsi board unit would not trip. Then was able to plug dsi in and unit did not trip however bake and broil functions unresponsive.ordering dsi to repair and returning with valve. ; ordrng 1 W11162730 (Dsi board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Kayman
Job Details: 10/19/2021
Arrived onsite to install previously diagnosed parts. I installed all parts listed on previous visit. I tested the unit and found no leaks while testing. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS4
Near Hutto, TX 78634
Tommy
Job Details: 10/19/2021
Arrived onsite for range heating to got. Upon arrival found unit was operating as designed tested bake at 350 and found unit fluctuations operating correctly keeping average correct. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78724
Scott
Job Details: 10/19/2021
Arrived on site for cracked water valve . Found valve cracked .replaced valve and unit is now dispensing properly . No water leaks detected at time of service. Job complete . Talked to MS.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Volente, TX 78641
Taylor M
Job Details: 10/19/2021
"Arrived on site to diagnose right front burner head not operating properly as designed, I found that the burner would intermittently ignite but would spark every time, I removed and replaced the orifice holder and reseated the burner cap and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/19/2021
Arrived on site for dryer not heating. Inspected unit and work area. Verified failure. Measured incoming voltage and found no voltage at L1. Reset circuit breaker and measured voltage and found correct. Tested operation and found unit heating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Austin, TX 78736
Jacob
Job Details: 10/19/2021
Arrived onsite for door to the unit hanging off. Looked at the door and saw that the door was hanging off on the right side because the door was not sitting properly in the hinges. Re aligned the door. Tested the unit as the customer had a concern about feeling heat coming from the side of the door. Let customer know that it is normal for the vents on the side of the door to release heat from in between the glass. No leaks at this time. Job complete
We serviced a
GE DISHWASHER
Model GSD2100V65BB
Near Killeen, TX 76542
Al
Job Details: 10/19/2021
Arrived on site 2/3 for a dishwasher not working. Confirmed the complaint and checked voltage at the plug underneath the sink and got 0. Discovered the customer needed to turn on the switch to the right of the sink to power on the dishwasher. I did just that and the dishwasher began operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78745
Kevin
Job Details: 10/19/2021
Arrived on site and inspected refrigerator and found damper is making noise when opening and closing. Will replace it for customer on next visit.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Killeen, TX 76549
Al
Job Details: 10/19/2021
Arrived on site and inspected microwave light not turning off after customer advised they use it as a night light. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Jarrell, TX 76537
Tommy
Job Details: 10/19/2021
Arrived onsite for refrigerator making loud noise. Upon arrival found compressor vibrating and unit installed without insulation to kill noise on bars. Used sound pads to dampen noise and found it now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model LSB6300PW4
Near Waco, TX 76707
Jonathan M
Job Details: 10/19/2021
Arrived on site for a washing machine that is leaking. Inspected unit and work area. Tested the unit and found the unit leaking water immediately as it began to fill. Disassembled unit and found the cabinet was not sitting properly on the washer causing the back of the unit to lean backward and not fill the basket but fell on top of the tub ring. This was causing the water to splash in all different directions and cars leaking on the floor immediately as the washer was started. Repositioned the cabinet and tested the unit. The unit began to fill in drain is designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details: 10/19/2021
Arrived on site for washer needing previously diagnosed motor. Upon arrival installed new motor. After reassembling unit I ran a full diagnostics tests and found unit would fill properly and agitate without any grinding noises or failures. Unit then drained and spun out as designed. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78724
Scott
Job Details: 10/19/2021
"Arrived on site for dryer not starting . Found push to start switch wasnt sitting in bracket properly and not allowing button to be fully pressed in to start dryer . Correctly set pts in bracket . Dryer is starting and heating . Tried several times , successfully started each try . Did recommend getting new vent , due to large crack in tube . No lint build up in unit. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Cedar Park, TX 78613
Taylor M
Job Details: 10/19/2021
"Arrived on site to diagnose refrigerator with no water dispensing from the dispenser, I checked the filter and it checked good, I checked if the pad is getting energized and it is, I gained access to the inlet valve and replaced it, I found that the inlet valve going from the refrigerator to the wall is not allowing water to pass, I am ordering the inlet valve for return service to complete the repair..; ordrng 1 W11512399 (Inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Austin, TX 78751
Scott
Job Details: 10/19/2021
Arrived on site for dryer making grinding noise still. Found motor bearing failing also found relay stuck in control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS04
Near Seguin, TX 78155
Andrew
Job Details: 10/19/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker, tested unit,unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Copperas Cove, TX 76522
Al
Job Details: 10/19/2021
"Arrived on site and inspected weird smell from the customers refrigerator. I couldnt pinpoint the actual smell, but I did remove the deli drawer and found some spilled stains on floor of the refrigerator compartment that I allowed the customer to clean. Customer also complained about the water pressure from the dispenser. I will order a new reservoir and valve for the water issues. Needs more work. ; ordrng 1 W11346622 (Reservoir) and 1 W11043013 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW
Near Seguin, TX 78155
Andrew
Job Details: 10/19/2021
"Arrived on site to test unit for no power, unit was in moving truck with no power cord or accessible power outlet, job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW
Near Seguin, TX 78155
Andrew
Job Details: 10/19/2021
"Arrived on site to test unit for no power, unit was in moving truck with no power cord or accessible power outlet, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of upper rack falling off, found broken adjuster, I replaced adjuster, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Taylor M
Job Details: 10/19/2021
"Arrived on site to diagnose washer tripping the breaker during various cycles, upon arrival the customer informed me that the unit had tripped the breaker several times during the second part of the cycle, I gained access behind the unit and found that the unit is on a gfci outlet and breaker, I informed the customer that whirlpool washers are not designed to be on gfci and that they would need an electrician to put in a regular outlet and breaker to avoid tripping the breaker consistently. I put the unit into service diagnostics and checked for fault codes and found none.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76502
Tali W
Job Details: 10/19/2021
"On site for dishwasher still having F9E1 drain error. Replaced sump and motor due to internal clog. Ran diagnostics cycle, checked for errors and found F7E1 single motor speed fault. Cleared error and ran another diag cycle. Unit no longer came back with the error. Found it was due to the sump not having any water in it since replacement. Unit then presented F8E4 float switch due to sump not seating properly causing slight leak to float switch. I unscrewed the sump and reseated properly. Cleared error and ran diagnostics cycle. Unit is no longer leaking and functioning as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78754
Wesley
Job Details: 10/19/2021
Arrived onsite and diagnosed partial cooling failure due to electronics short that cycle power every 5 minutes. Deli UI wiring corroded. . ; ordrng 1 W10815669 (Pantry Door) and 1 WPW10769076 (Deli ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Kyle, TX 78640
Leonardo
Job Details: 10/19/2021
Arrived on site to test unit for unit leaking. Found bottom door seal damaged allowing water to come out. Ordering new seal office to reschedule. ; ordrng 1 W11561235 (Bottom seal)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/19/2021
"Arrived on site for FLAME IS NOT ADJUSTING WHEN YOU TURN THE KNOB, VERY LOW FLAME. TOP LEFT BURNER. Found burner flame very weak. Removed cap and plate. Found brass orifice caked with a white substance. Used jumper wire to clear out white substance. Reassembled burner and flame was normal again. No adjustment to the flame necessary.Job completed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Waco, TX 76710
Jonathan M
Job Details: 10/19/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Confirmed the customers complaint and found water not filling into the unit properly. Checked water supply and found proper water supply. Replaced water valve and tested the unit. Being a pain to work as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Pflugerville, TX 78664
Lou
Job Details: 10/19/2021
"Arrived on site to inspect refrigerator ice maker bin stuck. Upon further inspection, I found a small gap in the FC door gasket and ice/frost had formed on the inside of the FC section. I found the ice bin slides were frozen stuck. I was able to get the slide free and removed the ice. Removed the ice from the door switch as well. Tested the drawers and ice bin and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PFSS5NJWASS
Near Lakeway, TX 78738
Luis
Job Details: 10/19/2021
"Arrived on site for water leaking. Water leaking from right side of unit,customer had freezer compartment exposed cover and drawers removed,no water in freezer drain. Gained access to compressor compartment found water leaking from water valve,shut off water ordering a new valve. ; ordrng 1 WR57X33326 (Water valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Luis
Job Details: 10/19/2021
"Arrived on site for light issues found 2 defective led modules,replaced middle right side led module in fresh food,replaced lower right side led module in freezer section all leds working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2021
Arrived on call for complaint of dishes wet. Ran diagnostics and got no codes and heater working. Instructed customer on use and care.
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW0
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the bottom panel of the dryer and tested on timed dry and the unit began to heat. I tested the unit on the customers precious settings of Heavy Duty with more dry and the unit burner would come on for approximately 10 seconds and turn off. After approximately 1 minute, the burner would come back on for 10 seconds and turn off. I tested the temps at the back vent tube and found the unit only getting to 129 degrees on high heat. I tested without the vent and the would heat as designed (159 degrees). I tested airflow to the unit and with the vent hose on at the back, the unit failed (poor airflow). With the vent off, the unit passed. Customer advised they had the vents cleaned after previous service in May 2021. I disassembled the unit and found a moderate amount of lint built up inside (photo). I vacuumed the lint from the unit and reassembled. I advised the customer of my findings and repairs. I recommended that the customer have the vents checked again. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Taylor M
Job Details: 10/19/2021
"Arrived on site to diagnose refrigerator with temp alarm going off, I gained access to the refrigerator and verified functionality of the baffle and the fans, the customer informed me that the unit has been working after they reset the unit a second time, I gained access and found that the thermistors are operating properly as designed, I checked voltage and polarity at the wall and found it to be good, I found nothing in the diagnosis that pointed to any specific component failure and the unit is currently operating properly as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Scott
Job Details: 10/19/2021
"Arrived on site , for unit making noise again . Ran diagnostics got shifter and basket fault . When in test wash. When washer swept from adjuster to spin unit make a loud screech noise . Called tech line , recommended replacing belt and motor . Also ordering splutch . No water leaks detected at time of service. Call to set return Sr. 7731926846; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, TX 78754
Wesley
Job Details: 10/19/2021
Arrived onsite and found unit frame and cabinet crushed from being dropped during storage/install. S. Sr#7732028255 advised management on status.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Austin, TX 78705
Luis
Job Details: 10/19/2021
"Arrived on site. Found large gap between gasket and cabinet,removed freezer door gasket checked door seal good."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/19/2021
Arrived on site to install previous diagnosed part. Removed unit and installed heater but. Performed diagnostics mode and tested operation. Found all operating as designed. No water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Scott
Job Details: 10/19/2021
"Arrived on site, replaced dispenser . Ran diagnostics and quick wash . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS4
Near Spicewood, TX 78669
Brandon
Job Details: 10/19/2021
"Arrived on site for customer complaint of unit not heating, found failed magnetron, I replaced magnetron, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3P
Near Leander, TX 78641
Kayman
Job Details: 10/19/2021
Arrived onsite for dishwasher losing power after a few seconds of power on. I found the buttons did not feel right or too soft and I could not hear a click with the buttons. I removed the outer door to access the control board. I found it not seated correctly on the button pins. I corrected the control and verified the buttons now pushed in as designed. I re assembled and tested the unit in diagnostics. No error codes. The unit is now working as designed and no leaks were detected during time of service. Job complete. ; ordrng 1 W10906428 (Control)
We serviced a
WHIRLPOOL WASHER
Model MDW7232HW0
Near Mustang Ridge, TX 78610
Kevin
Job Details: 10/19/2021
"Arrived on site and inspected water and found customers experiencing banging noise during lifecycle. Found one connector on drain pump is off and after resetting it confirm washer is operating normally. Ran all function and manual diagnostic and everything checks good, discussed correct loading and Detergent usage with homeowner, job complete"
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details: 10/19/2021
Arrived onsite for range with F1E0 control board failure error code. Upon arrival code was on display.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Austin, TX 78748
Robert
Job Details: 10/19/2021
Arrived on call for complaint of out of balance. Ran diagnostics and found no errors. Checked all previous work and washer working properly.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EB3
Near New Braunfels, TX 78130
Andrew
Job Details: 10/19/2021
"Arrived on site to install previously diagnosed control board. Verified control was needed. Installed control, tested unit, uni is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Mustang Ridge, TX 78610
Kevin
Job Details: 10/19/2021
"Arrived on site to test unit for not operating. Found unit with no power. Found outside breaker tripped and found thermal fuse had failed and replaced it. Tested unit and unit tested good, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Tyler
Job Details: 10/19/2021
"Arrived on site for dryer taking to long to dry. Upon arrival I confirmed all prior repairs and found heat8ng hardware, timer, and power cord all still functioning as designed. Found no signs of airflow issues with vent tester. Found power supply giving 240 between L1&2 but from L1/L2- neutral I found power was only 7-20vac. I formed customer of findings that they would need electrician and also documented issue with techline (sr#7731907339). Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Taylor M
Job Details: 10/19/2021
"Arrived on site to replace inlet valve from previous diagnosis, I replaced the inlet valve and then tested the unit and found it would still not dispense water at the dispenser, I replaced the other valve and the filter head and to no avail the unit still will not dispense water, due to the customer explaining that the unit had functionality of the dispenser previously I informed them that I had replaced all of the necessary components to restore functionality and that they should defrost the unit for 24 to 48 hours and then restore power and test the unit for proper operation as there is a line somewhere in the unit that is frozen. Customer will contact the office if the defrost does not restore functionality. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Andice, TX 78628
Kayman
Job Details: 10/19/2021
Arrived onsite for refrigerator leaning to one side and water leaking from the back in the freezer. Upon inspection I found the unit seemingly off level and wobbling. I found both feet pulled up as far as they could go. I attempted to level the unit and found that I could get the bubble in the center of the level but it would touch the left line. I was not able to level the unit anymore. The customer showed me a video of water droplets hitting the evaporator cover while the unit was in defrost. I advised them of the leveling and defrost circuit. No leaks detected during time if service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details: 10/19/2021
Arrived on site for a refrigerator that?s not making any ice. Inspected unit and work area. The customer advised that the unit has stopped making ice completely and they?ve tried to turn off and on the icemaker to get it run. Tested the icemaker by trying to jump it and found the motor would not turn. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model GEW9250SU0
Near Temple, TX 76502
Tali W
Job Details: 10/19/2021
"On site for dryer that has power, but wont turn on. Found drum light on, but control panel not powering on. Found power at outlet to control. Power cycled unit, no change. Thermal fuse had continuity. Unit needs control and UI. Office to reschedule due to part availability. ; ordrng 1 8546219 (Control discontinued) and 1 8559431 (UI discontinued) and 1 8559431 (AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salado, TX 76571
Tyler
Job Details: 10/19/2021
"Arrived on site for refrigerator not making ice. Upon arrival found RC/FC set at 37/0. Actual temps were 37/12. Ran following tests: Test 23, 24, & 25 was 98, test 26 was 100, Test 28 was 39, test 29 was 16, test 30 was 35, Test 31 was 25, test 33 was 32. Rc thermistor from p8 1&2 connection ohms at 7.3 kohms, P8 3&4 FC thermistor is ohming at 21kohms. Called techline and spoke with Steve sr#7732029334. After further testing I found FC thermistor had failed. Plus there was an abnormal electrical issue indicating unit was over 100 degrees even though it never stopped cooling. Quoted customer for just thermistor vs adding in all 3 main controls. ordrng 1 W11333076 (Hv control) and 2 W10316760 (Fc Thermistor)s"
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Temple, TX 76501
Tali W
Job Details: 10/19/2021
"On site for dryer that is noisy. Customer stated that she heard the noise, then it went away. I didnt find any unusual noises. I checked lint trap and blower housing. Found small items that could have made a noise briefly when passing through blower housing. Made sure rollers and pulley werent making any odd noises. Unit is functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/19/2021
Arrived on site for refrigerator making noises. Inspected unit and work area. Found sound coming from evaporator fan motor. Gained access to evaporator and found top grommet crumbled into pieces. Called Whirlpool tech support and spoke with Bruce to document call as work order states. Will need to replace evaporator fan motor and grommet. Office to schedule return when ETA is available on part. (Sr#7732024046).; ordrng 1 2176759 (grommet)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Waco, TX 76706
Jonathan M
Job Details: 10/19/2021
Arrived on site for a washing machine that still making noises during the spin cycle. Inspected unit and work area. Unit was making a noticeable squealing sound as it went to spin. Checked underneath and found the belt loose in the cam with belt marks on it. Replaced both cam and belt and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Harker Heights, TX 76548
Tyler
Job Details: 10/19/2021
Arrived on site for washer needing previously diagnosed ui and ACU. Upon arrival installed needed parts. Reassembled and tested unit in diagnostics and normal operation. Found unit no longer giving ui errors and functioning as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burnet, TX 78611
Cliff
Job Details: 10/19/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA RANGE
Model AER5830VAB0
Near Copperas Cove, TX 76522
Al
Job Details: 10/19/2021
Arrived back on site and discovered the customer did not have the door handle needed to complete the repair. Ordering the door handle w10144889 and will return with all previously ordered parts to complete the repair. Needs more work; ordrng 1 W10144889 (HNDLE-DOOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2021
"Arrived on site to inspect refrigerator leaking water and ice maker not working. Upon further inspection, the customer advised that water is leaking at the front left and right corners at the bottom of the FC door. I tested the water dispenser and found the water was slow to dispense. I tested the ice maker in test 120 of diagnostics and it operated as designed. I removed the ice maker and tested the fill tube and water came out a brief second and then I found water coming from the filter/filter head area. I disassembled the RC section and found the filter was not properly installed. Retested the fill tube and no water leaked. I placed the filter back in the filter head and retested and no water leaks. I recommended that the customer replace the filter as it came from a different manufacturer other than Whirlpool. Cleaned up the ice and water form the RC section and reassembled and retested the water dispenser and fill tube and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Waco, TX 76710
Jonathan M
Job Details: 10/19/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit does make ice however and ice has a hard time being dispensed due to the clumping of the ice. Confirmed the customers complaint and found the ice cubes being ejected from the icemaker were parts of sheets of ice and had broken the ice container. Spoke to SW and was advised the issue was either going to be an icemaker issue, valve issue, or main control issue. Was advised to replace the icemaker and the ice bin first and to test the unit to see if the unit still overfilled. Will need to check water pressure at the dispenser to make sure that 8-10 ounces of water are being supplied within 10 seconds. Ordering parts in the office will need to contact extended warranty for authorization as well as contact the customer about a return date due to a PSP item.; ordrng 1 W11033825 (ice-contnr) and 1 W11333076 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Woodway, TX 76712
Jonathan M
Job Details: 10/19/2021
"Arrived on site for refrigerator that?s not making a noise in normal operation. Inspected unit and work area. The customer advised that the unit still makes a jingle anywhere from 2 to 3 times a day but the temperatures have stabilized and are not jumping all over the place. She advised that she has not seen the red over temperature light come on since the previous repair. Checked temperature in the refrigerator section and found the refrigerator at 35?F. I called Whirlpool Techline Inc spoke to Anthony SR# 7732032267. He advised that the only thing that could be causing the jingle would be the over temp alarm as this unit does not have a door alarm on this unit. He did advise that the unit would be flashing the red over temperature until the customer reset it and the alarm would be going off far more frequently. He advised that based on the information, there would have to be something else making the noise. Spoke to PR and was advised two re-order the control just in case if there was a bad main board
We serviced a
WHIRLPOOL OVEN
Model JMW2427WB02
Near Waco, TX 76712
Jonathan M
Job Details: 10/19/2021
"Arrived on site for an oven that?s turning off mid cycle. Inspected unit and work area. The customer advised that she has not been able to use her oven due to an error message keeping her from using the oven. Ran into diagnostic mode and found an F8 E0 (low fan speed under speed) error code. Tested the unit and diagnostics and found late amount of air coming out from the unit when the unit was in manual testing mode. I advise the customer that we would attempt to replace both fans first and if there were further issues past that we would replace their main control. Ordering parts and rescheduled customer.; ordrng 2 WPW10273667 (blower)s"