We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
Arrived onsite for oven not holding time. On inspection found the clock was 4 hrs off. Ask the customer if it was connected to the internet. He said at 1 time it was. I found that it was not connected anymore. Connect it to the internet and will download the new IOS to the UI. Customer will call if software updates fix the issue. Ordering the ui in case the upgrade doesnt fix the problem.; ordrng 1 W11600370 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
"Arrived onsite for rc door gaskets were torn. I replaced both RC gasket, did not see any issues with fc gasket. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
"Arrived onsite for freezer with ice. On Inspection found the Bottom of the fc had sheet of ice. Pulled the drawers and shelf and found the drain hole frozen over. I pulled the evap cover and there was no icing on the evap. I steamed the drain open and it started to drain once the ice was cleared. Tested the heating element in it was 22 ohms. Tested bi metal and it was 18 ohms, it should be 45 ohms. Replaced bi metal. No water leaks detected during service."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Killeen, TX 76541
Tyler
Job Details: 08/21/2023
Arrived on site for dryer with broken knob and not starting. Upon arrival found metal clip and knob cracked. Replaced knob and tested unit. Found dryer working as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW0
Near The Hills, TX 78738
Joe Z
Job Details: 08/21/2023
Arrived on site for not drying correctly. Upon arrival ran diagnostics and got error code F4-E3 restricted airflow. Ran vent test and test failed. Customer will have vent cleaned and call back if issues continue. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Holland, TX 76534
David Z
Job Details: 08/21/2023
Arrived on site to replaced broken blower wheel causing dryer noise. Replaced blower wheel and tested. Verified noise gone. Repair completed.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/21/2023
Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival confirmed failure and installed part. Found door gasket sealing as designed call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
Vincent
Job Details: 08/21/2023
"Arrived on site site for refrigerator, inspected unit and work area. Customers complaint is RC still building up ice. Retrieved temps in FC 19?. Spoke to CS and he recommended to replace the UI under our cost. I replaced the ui and informed the customer too defrost refrigerator. I also informed the customer if it continues to do the same sealed system would be suggested next. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Round Rock, TX 78665
Paul
Job Details: 08/21/2023
"Arrived onsite for a wall oven that is smoking when in use. The customer stated the door gasket is loose and smoke comes out around the door. I explained to the customer that the unit will smoke some after it is first turned on and to check the owners manual for break in procedures. I did find the door gasket not clipped in correctly in the spots, one spot on each side and one at the bottom. I clipped the gasket in place and tested the oven. All is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB03
Near Austin, TX 78729
Kimo
Job Details: 08/21/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new filter bracket. And tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 08/21/2023
"Arrived onsite for unit intermittently restarting. Customer stated time clears, screen turns black, then white then resumes functionally. Ran diagnostics and found no stored error codes. Called tech line for assistance. Spoke to Derrick- SR 7737138895. Tech messaged engineers and recommended replacing UI. Ordering stainless console. Office to reschedule ; ordrng 1 W11600370 (Console)"
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS3
Near Johnson City, TX 78636
Andrew
Job Details: 08/21/2023
Arrived on site and replaced burner elements. Unit working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78739
Leonardo
Job Details: 08/21/2023
Arrived on site to test unit for unit not working. Test unit and found unit not washing or draining. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Wesley
Job Details: 08/21/2023
Arrived onsite for broken light switch. Replaced the light switch. Unit is now operating as designed. All ch3cks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Round Rock, TX 78681
Kimo
Job Details: 08/21/2023
"Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I performed a temp test and found that fc getting to 27*. I then gained access to the evaporator and found that it had a full frost pattern. I noticed that the fan was not running when I pushed the door switch in I replaced the fan motor, harness, thermistor and tested the heater and found it good I then tested the unit and found that the unit is not moving the cold air which will now allow the unit to cool like it should."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bastrop, TX 78602
Scott
Job Details: 08/21/2023
Arrived on site for dishwasher leaking . Ran diagnostics and found white hose spraying due to small crack . Ordering drain hose .8/28 . ; ordrng 1 W11551233 (Hose drain)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Salado, TX 76571
Tyler
Job Details: 08/21/2023
Arrived on site for cooktop needing previously diagnosed regulator valve. Upon arrival reconfirmed failure but found after installing valve the pressure through regulator was still to low. Customer didnt want to continue with repairs due to failing regulator. Removed defective regulator. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Johnson City, TX 78636
Andrew
Job Details: 08/21/2023
Arrived on site to test unit for acting erratic and not completing wash cycles. Found in diagnostics no model and serial number present/saved. Customer stated unit has already been approved for replacement. Called Techline and verified unit is being replaced. No leaks detected. Job complete. SR#7737141012
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78717
Kimo
Job Details: 08/21/2023
"Arrived onsite for a washer that is not going into wash cycle. Upon inspection I found that the lid lock functioned as designed. Upon further inspection I found that the gearcase was leaking and there was some rust forming on the shaft I am ordering the gearcase, slid, and valve to replace and complete call on 08/28/23 and will return with parts sent with me on this trip ; ordrng 1 W10734521 (SLIDER) and 1 W11393685 (GEARCASE) and 1 W11165546 (VALVE)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76542
Tyler
Job Details: 08/21/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed failure. Disassembled u it and found thermistor had broken and exhaust fan was clogged with lint. Replaced thermistor and cleared lint. Found unit working as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78737
Leonardo
Job Details: 08/21/2023
Arrived on site to replace console. Called Techline and let Techline they wanted me to replace console. Test unit and unit test good job compete. Sr#7737139026
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrey
Job Details: 08/21/2023
"Arrived on site to test unit for drain pump running all the time, tested unit found control acting erratic, replaced control and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Leander, TX 78645
Maurice R
Job Details: 08/21/2023
Arrived onsite for previously diagnosed parts. Installed the new orifice for the customer. The flame is little large the the right side front burne. Customer is going to see if it works the way she wants it to. She will call if the flame is to big. No gas leaks detected during service.
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
"Arrived on site for vent hood lights falling out. On inspection found that the tabs that hold the lights up are flattened out due to heat from the cooktop. Called WP tech line to report what I found, they do not see this issue on other units. Ordering new lightsSr7737134153; ordrng 1 W11321564 (36in vent lights) and 1 W11321563 (30in light)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519SS00
Near Dripping Springs, TX 78620
Andrey
Job Details: 08/21/2023
"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts and tested, unit is now running as designed job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Killeen, TX 76549
Tyler
Job Details: 08/21/2023
"Arrived on site for dryer not heating. Upon arrival verified unit had stable and proper voltage. Found no errors I. Diagnostics. Found cutoff fuse blown. Element coil wasnt grounded or broken and ohmed and 9.6ohms. Found home exhaust vent had a clog and needs a thorough vent cleaning. Replaced cutoff kit and explained to customer not to use dryer until clog was removed from exhaust vent in walls to help prevent further breaks on dryer and any fire hazards from lack of air flow, call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Vincent
Job Details: 08/21/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. I installed parts ordered by previous tech. Tested and found that the lower door seal and tub gasket will need to be replaced together. Im ordering parts and reschedule to return on 08/25/23. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Tub gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Niederwald, TX 78640
Leonardo
Job Details: 08/21/2023
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete no leaks present at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Florence, TX 76527
Lou
Job Details: 08/18/2023
"Arrived on site to inspect cooktop burners flames not setting to simmer. Upon further inspection, I tested all burners and found all burners would not change between medium and low settings. Using my 1/8 inch flathead screwdriver, I adjusted the flames at the valves and retested and unit is operating as designed. Customer approved of the settings. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 08/18/2023
Arrived onsite for refrigerator kick plate not staying on. On inspection left side was not staying on the unit. Tried to adjust the tabs on the kick plate. Was better fit but still has a slight issue. Replacing the kick plate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78737
Luis
Job Details: 08/18/2023
"Arrived on site for ice door issues. Diagnosed a defective ice door motor,replaced ice door assembly tested ice dispenser unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78626
Gerry C
Job Details: 08/18/2023
"KRFF507HPS04 Arrived to inspect ice production issues. I found the unit had only produced about 20% of the bin since our last service and the existing ice was well frozen, but there were some pieces that were too small. I found the ice maker fill tube plugged with ice and the fill tube heater was in place, but not stuck to the plastic housing, allowing the fill tube to freeze. I corrected the heater placement after verifying the correct expected resistance of the circuit and also verified line VAC to it in test mode. The unit filled as designed. The cabinet required slight adjustment and the right RC door had a lean to the left that was corrected as well. Operational test good, no leaks observed during service."
We serviced a
MAYTAG DRYER
Model MED6230HW
Near New Braunfels, TX 78130
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for tripping breaker, tested unit found unit is running as designed, customer stated it runs the whole cycle but trips when it completes, inspected breaker and found it is a AFCI, advised customer to have the breaker replaced do to it being potentially faulty, if issues persist after then call us back at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/18/2023
Arrived on site to replaced both racks. Replaced racks test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Uhland, TX 78640
Joe Z
Job Details: 08/18/2023
Arrived on site for excessively shaking. Upon arrival test unit and did not shake. Customer provided video of shaking. I then added load of laundry and removed top panel and witnessed lots of vibration . Disassembled unit to inspect all components. Found right left shock was fractured. Replaced all 4 shocks and test unit. Unit is now operating correctly. Customer will monitor and call back if issues continue. If issues continue. Returning tech will need to call techline. No leaks pre at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Lakeway, TX 78738
Scott
Job Details: 08/18/2023
Arrived on site for having to reset time on oven . Found unit is not hooked up to WiFi . Instructed customer . Got app set up and walker thru set up. Customer is now set up and operating on WiFi . No other issues found . Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Leander, TX 78641
Maurice R
Job Details: 08/18/2023
"Arrived onsite for broken knob. Installed knob, tested it working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78737
Luis
Job Details: 08/18/2023
"Arrived on site for noise and no ice. Noise is due to fan motor ramping up to speed normal operation sound,found obstruction preventing ice making,removed obstruction ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78729
Kimo
Job Details: 08/18/2023
Arrived on for dryer that had a pair of scissors stuck in the lint trap. Upon arrival I gained access to the trap housing and removed the scissors and put the housing back and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Lampasas, TX 76550
David Z
Job Details: 08/18/2023
Arrived on site to diagnose refrigerator throwing P0 error. On arrival customer said the unit has been like this for over a month. I pushed the confirm button to get the code off screen. Customer was unaware this could be removed. I advised them on the nature of the P0 code and that it just indicates a power loss. Home had some electrical issues that have been resolve. Customer will follow up with additional details if the P0 error returns. Call completed.
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS05
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/18/2023
"Arrived onsite for right, larger oven not heating properly. Upon arrival inspected unit. Found issue with ignition process. Voltage is present from spark module. Ordering igniter and igniter harness. Unit will have to be lowered and pulled from install to access components. Office to reschedule. ; ordrng 1 W11355922 (Bake ignitor) and 1 W11446236 (Igniter harness)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/18/2023
Arrived on site to test unit for right front burner not igniting. Test unit and found and burner head. Replaced burner head test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2023
"Arrived on site and replaced previously diagnosed support, leg and control. Ran diagnostics with no issues. Unit is working as designed. Advised to prop door open when wash cycle is completed to ensure optimal drying. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for noise, tested unit found loose cam pulley, added lock tight and tightened , stated normal cycle and noise is no longer present during agitation as before, customer tested and could not detect the noise anymore, advised customer to run a few loads and if noise returns call us back, at this time no leaks detected job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78733
Wesley
Job Details: 08/18/2023
"Arrived onsite and replaced lower blower and tested for error. F8e0 lower oven fan speed too low presented. Replaced both controls. Presented again. Called techline. Brandon, sr7737125349 tested wiring continuity and verified unit wiring is good. Fans do operate properly. Brandon said the logic is controlled by the console and it must be a logic issue. Ordering console to repair. ; ordrng 1 W11600643 (Console stainless) and 1 W11598119 (Blower)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2023
"Arrived on site for washer not locking lid. Upon arrival confirmed failure and found strike broken. Confirmed lid lock still functioned as designed. Replaced strike and tested unit in diagnostics wash cycle. Found unit working as designed without leaks, call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 08/18/2023
"Arrived on site to inspect wall oven losing power. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. I found the unit was not connected to wifi. I spoke to the customer on the phone and they advised that they have the Whirlpool app downloaded on their phone but were unable to get the unit to connect to wifi. I advised that the control panel would need to be replaced and then they would need to contact the Whirlpool WiFi Connect Team to get assistance in connecting to WiFi. When I went to replace the panel, I found I had the incorrect part due to having the incorrect model number on the ticket and the wrong part was ordered. I corrected the ticket and am ordering the control panel and office to schedule return service due to the availability of parts. No one available to sign for ticket.; ordrng 1 W11600370 (Control panel)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Austin, TX 78731
Kimo
Job Details: 08/18/2023
Arrived on site for a cooktop that has faded markings.upon inspection we found that they were faded. I replaced the cooktop and inspected the markings and found that they were indeed better .
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78628
Lou
Job Details: 08/18/2023
"Arrived on site to inspect range knobs. Upon further inspection, I found the front right burner knob was broken. I found the plastic stem was broken and the metal sleeve inside was missing. I replaced the knob and tested the unit and found the middle burner not functioning. I removed the burner head/cap assembly and removed the cap from the burner head and found grease build up underneath the cap. I cleaned the cap and burner head and reassembled the assembly and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78744
Joe Z
Job Details: 08/18/2023
Arrived on site for temperature issues. Upon arrival ran diagnostics and there is errors. Temped both sections and are correct. Checked average temperature s on diagnostics and are correct. Customer states that doors may have not been sealing properly. Found unit completely un leveled. Leveled unit and all 3 doors close correctly. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/18/2023
Arrived on site to test unit for unit not starting. Test unit and found unit filling with water then it turns off and gives F7E2 error and sump and moror. Will order new motor will reschedule for Monday. Spoke with Kristen. ; schdld next appmnt for 8/21 MON !
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Seguin, TX 78155
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for knob issues, tested unit found broken knob and stripped timer shaft, replaced timer and knob and tested, unit is now running as designed, customer stated that its taking longer to dry clothes then usual, ran vent test and found it completely restricted, advised customer not to use unit until the restriction has been removed , at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Killeen, TX 76542
Tyler
Job Details: 08/18/2023
"Arrived on-site for microwave not turning on. Upon arrival confirmed failure. Disassembled unit and found 20 amp fuse blown. Inspected door switch and found door motor switch falling apart. Rescheduled customer for 08/25/23 to complete repairs with interlocks and fuse. Ordering W11493414 interlock asm, W11443154 cooling fan, WPW10531156 noise filter, WPW10531156 (2x)fuse, W11213318 capacitor ; ordrng 1 W11493414 (Interlock) and 1 W11443154 (Cooling fan) and 1 WPW10531156 (Noise filter) and 2 WPW10531156 (Fuse)s and 1 W11213318 (Capacitor)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Manor, TX 78653
Wesley
Job Details: 08/18/2023
Arrived onsite and replaced cracked regulator. Unit is now operating as designed without a gas leak. All checks good.
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Waco, TX 76706
Jonathan M
Job Details: 08/18/2023
Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate. As designed with no error codes present during diagnostics. I advised the customer to call back if any other issues persist. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Round Rock, TX 78665
Gerry C
Job Details: 08/18/2023
"KUIX335HPS01 Arrived to inspect no ice. I found the reservoir at a very low level and a thin slab had been produced. Water flow into the unit was just a trickle and when the filter was removed, the flow went back to a normal rate. I advised the customer their water supply should be checked as the filter was only a few weeks old. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78731
Kimo
Job Details: 08/18/2023
Arrived onsite for a refrigerator with all leds not working. Upon inspection I found the they were all out. I replace the them under S-code S84638. And tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Round Rock, TX 78681
Kimo
Job Details: 08/18/2023
Arrived onsite to install previously diagnosed parts. Upon arrival installed the new water valve and tested the unit and found the unit operating as designed no leaks or weeping at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78757
Vincent
Job Details: 08/18/2023
Arrived on site to perform repairs. Customer explained that they had called CX service and whirlpool will be replacing the unit. No other parts where installed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for water leak,tested unit found water leak from under unit, removed compressor cover and found drain tube not connected to drain pan causing all defrost water to leak on to the floor, secured tube and advised customer to monitor, at this time job complete."
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Leander, TX 78641
Maurice R
Job Details: 08/18/2023
Arrived onsite for range with F2E1 error. Installed new display new control board and will return with the keyboard to fix the issue. No gas leaks detected during service.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Manchaca, TX 78652
Matthew
Job Details: 08/18/2023
Arrived onsite for dryer giving F2E2 error. Upon arrival inspected unit. Error would trigger upon power up. UI not responding. Replaced UI. Tested and unit is functioning properly. Job complete
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Seguin, TX 78155
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for not heating, customer stated that temperatures are not accurate inside one day they are to hot and other to cold, customer stated that she is using a store bought thermostat, stated to customer that per whirlpool they are not accurate and not reliable, put temperatures probe and pre heated oven to 350 unit preheated to 380 as per design showed customer that her thermostat is only reading 300 and not to use them, unit recovered to 350 within 10 minutes, elements are cycling properly unit is running as designed, showed customer how to calibrate unit is needed in future, Job completed"
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS3
Near Copperas Cove, TX 76522
David Z
Job Details: 08/18/2023
Arrived on site to replace cooktop that cracked and bubbled recently. Customer was cooking a stew on the large burner and the pot stuck to the glass and it cracked. Sent pictures to claims and approved the repair. Replaced cooktop. Verified proper fitment. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Gerry C
Job Details: 08/18/2023
"WDF331PAHS1 Arrived to inspect no water. I found 4-3, 7-1 stored in memory and I cleared for testing. The unit filled, but there was no circulation. I removed and replaced the sump assembly and the unit resumed all normal functions. The unit will need rack stops, Part D2C. No leaks observed during service.; ordrng 2 WPW10082861 (Rack Stop)s and 1 PartD2C (Part D2C)"
We serviced a
WHIRLPOOL FREEZER
Model JS48PPDUDE00
Near Austin, TX 78756
Vincent
Job Details: 08/18/2023
"Arrived on site for built in refrigerator, inspected unit and work area. Customers complaint is frost build in the freezer next to the ice bin compartment. Found that the gasket is. Rolled and will need to be replaced. Office to order parts and schedule when parts are available.; ordrng 1 W10800818 (FREEZER GASKET)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Leander, TX 78641
Maurice R
Job Details: 08/18/2023
Arrived onsite for previously diagnosed parts. Installed the damper and was going to install the thermistor that is in the damper housing but the wire of the one I have is to short. Ordering a new thermistor. WP2302937. No water leaks detected during service. Will call WP tech line to ask about whole ice cubes coming out partially crushed. I checked the auger and it is rotating opposite of crushed ice setting.; ordrng 1 WP2302937 (Extra long wire thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details: 08/18/2023
"WFG320M0BS3 Arrived to inspect spark issues. The customer had experienced and issue with moisture incursion into the knob switches and continuous spark. Since the issue occurred, the switches had dried out and the unit operated as designed. Operational test good, no gas leaks detected during service. I contacted safety and advised of my findings. MfrRef # 7737027353"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Round Rock, TX 78681
Kimo
Job Details: 08/18/2023
Arrived onsite to install previously diagnosed and ordered parts. I installed the liner kit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
Tyler
Job Details: 08/18/2023
"Arrived on site for refrigerator needing previously diagnosed ice maker and adapter kit. Upon arrival customer stated unit had started making ice since last visit but wasnt dispensing. Found large air leak in separator and ice clumping and melting down door. Customer opted to hold on completing repairs until separator could be installed to try and prevent issues with new ice maker. Blocked separator path with was cloth to minimize air leak between ice bucket and door, rescheduled customer for 08/25/23 to complete repairs with previously diagnosed ice maker, adapter, and separator. Ordering W11572058 separator ; ordrng 1 W11572058 (Separator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76501
Jonathan M
Job Details: 08/18/2023
"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that they have had two loads not finished the cycle. The customer advised that she ran a load of clothes that didnt finish the cycle and then was able to wash two loads later on that day that finished out fine. She said that when they went to we use the washer the next day on a load of towels that the unit did not complete out the cycle again. Found the unit did not have power with the outlet that the unit was plugged in on. The customer had to use an extension cord to use another outlet. Went through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found no water filling inside of the unit when it went to fill. The customer advised that they havent re-hooked the waterlines back up and that her husband was going to buy a new set of water hoses. I tested the unit in manual diagnostics, checking the drain pump, agitation, and spin portions of the cycle. Found everything working and operating as designed. I checked the suspension on the unit and found the suspension was good. Advised the customer that based on all my checks and inability to test the water valves, the most likely issue would either be with off-balance loads or incoming water temperature during the rinse cycle. I told her that regardless of the wash temperature, the unit always rinses on cold water. I told her that during the summer months, if the water lines around her home are dug very shallow into the ground, it can create a situation where the incoming water is warmer than it should be and the inlet thermistor is not satisfied with the incoming water temperature and will end up prematurely shutting down. The customer did advise that her cold water is somewhat warm and not cold. Advised a customer that the unit is working as designed and gave her some tips on loading. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Vincent
Job Details: 08/18/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was FL burner not igniting. Found a bad harness switch and will need to be replaced. Rescheduled customer to return on 08/24/23. No leaks where observed during service. ; ordrng 1 W11561436 (Harness wire)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Wesley
Job Details: 08/18/2023
Arrived onsite for unit not sealing well on exhaust. Sealed exhaust on microwave cabinet. Advised customer on findings and repair and design of microwave venthood. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Seguin, TX 78155
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for not draining, tested unit found connections to drain pump where pulled out, secured connection and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Buda, TX 78610
Joe Z
Job Details: 08/18/2023
Arrived on site for making noise. Upon arrival the unit is operating normally with no noise. Ram diagnostics to force all components. During test 6 for damper . Found that the damper is the component that is noisy. Need to replace damper. Replaced damper and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lampasas, TX 76550
David Z
Job Details: 08/18/2023
"Arrived on site to diagnose washer that was making noise and a 'hot' smell when in use. I ran the unit and confirmed bottom end noise. Checked under the unit and found gearcase oil present, belt had evidence of slipping as well. I removed the gearcase belt and cam and replaced. Calibrated and adjusted level of unit. Tested and verified all working as designed. Repair completed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near Austin, TX 78703
Wesley
Job Details: 08/18/2023
Arrived onsite and found f8e4 error. Tested and found the connector for the float switch was. It connected well. Cleaned and reconnected. Unit is now operating as designed. Advised customer on findings. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lago Vista, TX 78645
Maurice R
Job Details: 08/18/2023
Arrived onsite for washer lid not locking. On inspection found that the bezel had broken and the latch had fallen into the unit. I rigged the latch to stay up so customer can wash clothes until we get back. Tested the unit in diagnostics mode and it completed the diagnostics cycle. No water was detected during service.; ordrng 1 W11545554 (Bezel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Driftwood, TX 78619
Leonardo
Job Details: 08/18/2023
Arrived on site to test unit for noise. Found normal noise when draining. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/18/2023
Arrived onsite for unit not spinning clothes out and shaking. Upon arrival inspected unit. Found suspension failed causing unit to stop and display UL on screen. Replaced suspension. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Killeen, TX 76542
Tyler
Job Details: 08/18/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found damper motor functions, compressor running at 0.65 amp its good heat transference and condenser fan running. Found evap coil had healthy frost pattern but evap fan had failed. Replaced evap motor and reassembled and tested unit, found refrigerator functioning as designed and instructed customer to give u it 24 hrs to cool and 48 hrs to fill ice bucket. Call complete"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Briarcliff, TX 78738
Scott
Job Details: 08/18/2023
Arrived on site for missing bracket in mw . Replaced ceramic holder . No other issues found . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, TX 78666
Andrew
Job Details: 08/18/2023
Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics with no issues and found element engaging properly. Found excessive suds on bottom of sump. Advised customer to switch to liquid soap to prevent build caused by soft water. Also found RO system is Yd into dishwasher drain. Advised to have RO company relocate directly to drain. No leaks detected. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near San Marcos, TX 78666
Andrew
Job Details: 08/18/2023
"Arrived on site to test unit for not completing cycles and leaking. Found errors f5e2(lock failure) f5e4(door not open error) and f0e1(load detected when in clean cycle). Found lock not working properly. Also found below is torn and clamp is rusted. Recommend replacing door lock, control, bellow and clamp. Office to reschedule. ; ordrng 1 W11314648 (Bellow) and 1 W11266654 (Clamp) and 1 W11322901 (ACU) and 1 W11565030 (Door lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Joe Z
Job Details: 08/18/2023
"Arrived on site for slo ice production, RC leds have intermittent delay before lighting. And cooling temperatures not consistent. Upon arrival ran diagnostics and all components passed. Inspected deli harness and ui and are good. Found RC evaporator completely iced over. Need to order and replace main control, ui, and drain pan. Need Autho. Also need to order shims for drip pan. Instructed customer to thaw unit for at least 48 hours with doors open and run towels around unit on floor prior to our return. Office to reschedule ; ordrng 1 W10804160 (Control) and 1 W11330971 (UI) and 1 W11457241 (Drip pan) and 1 Shimms (Shimms) and 1 Autho (Autho)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Waco, TX 76712
Jonathan M
Job Details: 08/18/2023
"Arrived on site for a washing machine that has no power. Inspected unit and work area. I found that the model number and serial numbers were not updated correctly and fixed the model and serial numbers on the call. The customer advised that the unit stopped working all together and will not power on. They advised that the one time did power on it was flashing an F6 E2 (UI not communicating) error code. Check voltage to the control and found proper voltage. Check voltage to the user interface and found proper voltage. I checked the parts that were sent with me to confirm that they were the correct part, but found that they were ordered off of a different generation of this model. Ordering the correct part numbers and rescheduled the customer to 8/25.; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Waco, TX 76712
Jonathan M
Job Details: 08/18/2023
"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the issue was with her upper refrigerator icemaker. Did confirm the customers complaint and went to replace the icemaker. Found the icemaker set with me was the freezer icemaker, and that the refrigerator icemaker was out of stock and a PSP item. I am ordering the refrigerator icemaker but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (RC ice maker)"
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Austin, TX 78738
Scott
Job Details: 08/18/2023
Arrived on site for dryer making thumping/scraping noise after a few mins of use . Found small scrape on back of blower wheel. Replaced blower wheel and motor . Reran unit . Noise is gone and unit heating normally . No lint build up at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Austin, TX 78704
Joe Z
Job Details: 08/18/2023
Arrived on site for making noise. Upon arrival test unit and sound aid coming from hot water valve. Inspected valve and found has failed. Replaced valve and test unit. Unit now fills correctly. Ran a normal cycle. And unit fills and drains correctly. Ran a drain and spin on max spin and unit spins correctly. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78737
Luis
Job Details: 08/18/2023
"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL DRYER
Model wed4985ew0
Near Kyle, TX 78640
Joe Z
Job Details: 08/18/2023
"Arrived on site for making noise. Upon arrival,test unit and found motor/ blower are noisy. Disassembled unit for inspection. Found scrape marks on blower wheel. Need to return with prescreened parts. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Seguin, TX 78155
Andrey
Job Details: 08/18/2023
"Arrived on site to test unit for filter issues, customer stated that when filter is removed the water just flows non stop, verified that is is the issue, replaced reservoir, and tested, unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC1
Near Pflugerville, TX 78660
Vincent
Job Details: 08/18/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making loud noises. Tested unit in high speed spin and found that the rotor bolt was loose. I replaced the rotor and used thread lock on bolt to keep it from backing out in the future. Ran same test and passed. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Killeen, TX 76549
Tyler
Job Details: 08/18/2023
"Arrived on site for dryer tripping breaker. Upon arrival confirmed u it was on 60 amp breaker, and had 244 v from l1-2 and 123.4 between l1-n and l2-n. Disassembled unit and found element almost grounded but not fully broken. Replaced element and tested dryer. Found motor pulling 4.4 amps and element pulling 22-24 amps. Informed techline and safety team of findings Nate sr#7737127504/7737081897. Was recommended to give customer info for breaker manufacturer to get rep,acement breaker if issue returned. SpW11525530 Schneider electric/ square D company: 1-888-778-2733/1-888-squared. Unit now working as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Buda, TX 78610
Joe Z
Job Details: 08/18/2023
Arrived onsite to install previously ordered part. Replaced damper control WPW10479155. Test unit and is operating as designed with no abnormal sounds. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near New Braunfels, TX 78132
Andrew
Job Details: 08/18/2023
Arrived on site to test unit for shutting down mid cycle. Found ventilation leading to exterior was restricted causing excessive heat to be retained in cabinet and shutting off on thermal. Also found neutral wires were extremely loose and had a broken bolt on terminal. Replaced screw and wired properly. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near New Braunfels, TX 78132
Andrew
Job Details: 08/18/2023
Arrived on site to test unit for clicking/grinding sounds. Found clutch shifting slider was causing the noise. Noise is normal part of operation and working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrew
Job Details: 08/18/2023
Arrived on site and replaced TOD and harnesses. Tested unit to 350 with no issues. Unit now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near New Braunfels, TX 78132
Andrew
Job Details: 08/18/2023
Arrived on site to test unit for noise while dispensing. Replaced dual valve and filter head. Noise is no longer present and unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ06
Near Hillsboro, TX 76645
Jonathan M
Job Details: 08/17/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised of the unit made ice for about three or four days before stopping. I attempted to jump the unit and found that the motor would not turn, even though proper voltage was going to the icemaker. I did advise the customer that they do need a new, icemaker but that I wouldnt be able to check anything else until we had the icemaker. The customer advised that they were told that if their issue was with the icemaker, their supplier would replace it due to her having ongoing issues with her previous refrigerator icemakers. The customer called Nebraska Furniture Mart and spoke to Albert in The Colony, TX. He advised that the unit would be replaced and advise me that we can close out the service due to having in-house technicians at their store who would fix the issue. Call complete."