We serviced a
WHIRLPOOL MICROWAVE
Model WMT55511KS02
Near Austin, TX 78737
Kevin
Job Details: 01/25/2023
"Arrived on site and found microwave is unplugged and sitting on the kitchen counter. Customer states that when they first attempted to install it they first set it in the cabinet location without mounting kit installed and plugged it in. This is when they heard buzzing noise. Noise is no longer present heated a cup of water to ensure microwave is working properly. Sent a short video to KB/service management of microwave working properly and no excessive noise, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Seguin, TX 78155
Andrey
Job Details: 01/25/2023
"Arrived on site to text u it for leaking dual valve, tested unit found valve has cracked again due to excessive amount of cold air penetrating enclosure, inspected all seals on ice maker and found Facia heater wire penetration gasket was not in place causing cold air from icemaker to blow into valve enclosure, sealed in the penetration replaced valve from truck stock W11482383, cycled ice maker through diagnostics, completed cycle and filled with water, unit is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Seguin, TX 78155
Andrey
Job Details: 01/25/2023
"Arrived arrived on site to test unit for no ice production, tested unit found grid cutter broken and ice sheets accumulating on top, replaced grid cutter, test tested unit unit developed a sheet of ice and cut it, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Kyle, TX 78640
Andrey
Job Details: 01/25/2023
"Arrived on site to test unit for lid separating,tested unit found glass has separated from the lid, and right hinge rubbing do to failed lid, replaced lid, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near Kyle, TX 78640
Andrey
Job Details: 01/25/2023
"Arrived on site to test unit for agitator not moving, customer stated that unit has warranty and will find needed paperwork and submit to office to verify if unit has any warranty, job complete"
We serviced a
WHIRLPOOL OVEN
Model KFEG500ESS6
Near Uhland, TX 78640
Andrey
Job Details: 01/25/2023
"Arrived on site to test unit for no heat in oven, tested unit found unit receiving proper voltage, tested bake element and found it not received voltage, inspected wiring and found L2 grounding out, rearrange wiring, fixed wires with butt splice, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/25/2023
Arrive on site to replace defective pump. Installed new pump and tested unit. No leaks this time. Unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/25/2023
"Arrived on site for previously diagnosed parts. Installed the gear case,clutch,stator wash plate and slider. Tested unit in diagnostics mode and is working as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Georgetown, TX 78626
Maurice R
Job Details: 01/25/2023
Arrived on site for dishwasher not drying. On inspection found that the upper arm was being blocked by utensils in the lower rack. Informed the customer that the unit to work right that the arm needs to spin. Took a amp reading on the heating element and it was 4.5amps. The unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
Cliff
Job Details: 01/25/2023
Arrived on site to diagnose a dishwasher that is leaking. Found clamp on drain hoses too tight and has crimped drain hose. Replaced damaged hose and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Fort Hood, TX 76544
David Z
Job Details: 01/25/2023
"Arrived on site to follow up on washer that was banging around and going off balance. On arrival inspected unit and found no current codes. Ran unit in high speed spin and found minimal vibration coming from the unit. I checked the level and found unit heavily leaning to one side. When I got under the unit I found that the floor is very unlevel with slick tile. So if unit moves at all when it's leveled, it goes off level. All functions with the machine are good, but the feet are maxed out in some spots to level on the floor. Advised putting some non slip pads under the feet to keep it from moving on the slick floor and pushing the level off. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76543
David Z
Job Details: 01/25/2023
"Arrived on site to diagnose refrigerator that was losing cool on the RC. Found freezer evap frozen over again, causing lack of airflow to RC. Ran through diagnostic mode and found heater does come on. Checked errors and found error for defrost sensor. Replaced defrost thermistor. Retested and confirmed heater still working. Unit should be working as designed once defrosted, but if issue happens again control needs to be replaced. Call complete."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/25/2023
"Arrived on site to test unit for warming drawer scraping on ground. Found drawer was not connected to rails on front side. Placed drawer in designated area and now working as designed. Also found console was not on properly. Fixed console and console cover, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/25/2023
"Arrived on site to replace previously diagnosed control per Techline. Installed control and found lights still now working. Rand service tests 73,74,75(door switch states) and all tested good. Manually engaged lights in service test 44 but no lights. Found voltage correct at control and through harness in cabinet leading to connection. Upon further inspection found when evap cover was replaced by previous tech connections were crossed. Crossed connections to designated areas and lights now working as designed. No leaks detected. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78133
Andrew
Job Details: 01/25/2023
"Arrived on site to test unit for not starting. When plugged unit in, unit instantly engaged drain pump. Found standing water in tub. Removed water from tub and replaced pump and run cap. Unit completed diagnostic cycle with no issues. No leaks detected. Job complete ."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78749
Leonardo
Job Details: 01/25/2023
Arrived on site to test unit for unit givign F2E1 error. Test unit and unit working correctly at this time. Customer said the error code come sometimes when shes cooking and she opens the door and steams or heat comes up towards the console. Called Techline and per Techline customer will need to cover up food that could cause to much steam and that theres nothing we could replace SR#7735574070 job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Lakeway, TX 78734
Luis
Job Details: 01/25/2023
Arrived on site for cooling issue. Removed evaporator cover found ice build up on evaporator found damaged and broken wire at liner harness called tech support per tech support unit is unrepairable Sr#7735576113
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78732
Luis
Job Details: 01/25/2023
"Arrived on site. Removed evaporator cover defrosted evaporator,replaced harness,cover and installed updated control kit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Austin, TX 78749
Luis
Job Details: 01/25/2023
"Arrived on site for noise complaint and no cool. Unit powered off at time of visit,powered unit on compressor powered on bottom section of evaporator frosting correctly,ran diagnostics thermistors all passed,power cycled unit compressor powered on removed cover checked harness and connections good. Advised customer to let unit run if noise reoccurs and cooling issue to check for ice and record noise."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Joe Z
Job Details: 01/24/2023
Arrived onsite for air is shooting out of microwave. Upon arrival test unit and with fan on there is a high gust of air blowing down from between gap between microwave and cabinet causing stove top burners to be distorted. Found damper is installed reversed causing air to blow forward instead of backwards into exhaust duct. Reinstalled damper and test the fan. Range flames are no longer distorted. The unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Round Rock, TX 78664
Kimo
Job Details: 01/24/2023
Arrived onsite to install previously diagnosed parts. Upon inspection I installed the new water valve and tested unit and found that the unit wouldnt let hot water in. Upon further inspection I found that the customer had no hot water coming from the tap. I mad the customer aware of this and tested unit in quick wash with it set to tap cold. And found the unit operating as designed. Job complete no leaks at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Vincent
Job Details: 01/24/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer was not working after last repair. I replaced the door switch and the strike because it was worn out. Gained access to diagnostics and cleared error codes. I then ran a diagnostics cycle and everything checked good. I then ran a quick wash and unit was operating as designed as well. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs321sdhz01
Near Round Rock, TX 78664
Kimo
Job Details: 01/24/2023
Arrived onsite for a refrigerator that is not producing ice. Upon arrival I found that the freezer temp was set too high I adjusted it it the recommended temp. The I tested the ice maker and found that it would stop and start the harvest cycle and at one point it stoped and didnt complete the cycle. I replace the ice maker and tested unit and found unit operating as designed. I the adjust the leveling feet due to the door not lining up properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hutto, TX 78634
Kimo
Job Details: 01/24/2023
"Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that the ice tray was suck, and would not reset. I replaced the ice maker and tested unit and found that the ice maker was operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHN0
Near Leander, TX 78641
Vincent
Job Details: 01/24/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was adjuster rack wheels broke off. I replaced adjuster with new ones. Tested unit is now operating as designed. No leaks where observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hutto, TX 78634
Kimo
Job Details: 01/24/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new fan a control and tested the unit and found unit operating as designed. Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Pflugerville, TX 78660
Kimo
Job Details: 01/24/2023
Arrived inside for washer that stopped mid cycle. Upon inspection I found that the control had a burnt spot on it and the drain pump showed open when tested at the control on the harness side. f9e1 Long Drain. I replace both the pump and control and tested unit and found unit operating as designed. No leaks job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Leander, TX 78641
Vincent
Job Details: 01/24/2023
Arrived on site to install parts ordered by previous tech. Installed all parts except the door gasket because the new door had a new one. Used my heat gun to re-shape gasket and I advised customer to allow 6 hrs for gasket to shape properly and keep door closed for that time. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
Lou
Job Details: 01/24/2023
"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that when they preheat the oven and it indicates it ready/preheat, the temperature inside the unit is too cold. I placed the unit in diagnostics and found no error codes. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 425 degrees. My next five readings were 323, 396, 331, 385, 334 for an average temp of 353.8 degrees. I advised the customer of my findings and made recommendations for use and care. I advised the customer that when starting a Bale cycle, they will need to press the Start button twice in order for the unit to heat in a Standard setting and not Rapid preheat. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Cedar Park, TX 78613
Vincent
Job Details: 01/24/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was range lower drawer not aligned. I installed the drawer and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Kimo
Job Details: 01/24/2023
"Arrived onsite for a dishwasher that is not drying the utensils properly. Upon inspection I found that there was water left on the utensils on the 3rd rack at the top and the spoons and fork all had the concave parts facing up which causes them to retain water I advised customer to turn the brown so that the water doesnt stay in them and itll get a better dry,the dishes on the rest of the racks were dry. I noticed that the customer did use rinse aid and was using a highly concentrated liquid detergent. I advise the customer on detergent and rinse aid use. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78717
Vincent
Job Details: 01/24/2023
"Arrived on site for icemaker problems, inspected unit and work area. Customers complaint was icemaker not working. I entered diagnostics and found icemaker not properly harvesting. I also inspected the wiring at the bottom and I did not see the wire protector damaged so I left it alone so I wouldnt damage the protector. I replaced icemaker and tested. Unit is operating ass designed. If problems continue we will definitely will have to cut open the wiring harness to check each individual wire. Advised customer to allow unit 24 hrs to start making ice. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78731
Wesley
Job Details: 01/24/2023
Arrived onsite and found unit operating with failed LEDs. replaced all LEDs to repair. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78747
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for fan not working. Test unit and found piece of metal stuck in fan blade. Removed metal from fan blades test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to replace previously ordered parts for microwave. Found issue is in faulty cavity t-stat and replaced it. Tested unit and all is working properly at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to replace previously ordered parts for cooktop. Found small orifice for center burner clogged and no issues with valve. Cleaned orifice and tested unit. Found all is functioning properly at this time and no parts were needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to diagnose a microwave that isn't making unusual noise. Found tape from venting rubbing on fan motor. Removed excess tape and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00 WRX986S
Near Austin, TX 78717
Gerry C
Job Details: 01/24/2023
WRX986SIHZ00 Arrived to inspect leak. The former repair to the damaged tubing did not permanently correct the issue and I removed and replaced the tubing and tested. The drip was corrected and no further actions were necessary. No leaks observed during service. Warranty on repair and part applied.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78723
Joe Z
Job Details: 01/24/2023
Arrived onsite for broken/ missing pieces. Upon arrival inspected unit and the dispenser drawer handle and toe plate to crack due to improper installation causing stacked unit to fall and crack parts. Warranty for cosmetic parts is expired. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78753
Joe Z
Job Details: 01/24/2023
Arrived onsite for Washer not cycling not filling . Upon arrival ran diagnostics and got error code F7-E1 basket speed fault. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Calibrated unit . Test unit on automatic cycle and unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78739
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for unit tripping breaker. Test unit and found no error codes on the unit. Unit working correctly at this time. Got an extension cord and plugged the unit to another outlet to see if it trips breaker job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for unit not starting. Test unit and unit started correctly. Turned unit on and off a couple of times. Also found filter clogged and spray arms clogged. Advised customer to clean the filter and spray arms to get better performance from the motor. Advised customer that if they dont clean the filter it can cause damage to the unit job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78737
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for center burner not igniting. Test unit and center burner ignited correctly every time. Couldnt duplicate the problem at this time. Customer going to fast not leaving the knob on the igniter mode. Showed customer hot to turn burner on and unit working job complete. Called safety and reported the findings.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Buda, TX 78610
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for oven not working. Test unit and found bad valve. Replaced valve test unit and unit pre heated to 350 job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78759
David S
Job Details: 01/24/2023
Arrived on site for washing machine not powering on. I inspected the unit and work area. I gained access to the control and found the light on. I opened the console and found the console visibly shorted. I replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78759
David S
Job Details: 01/24/2023
"Arrived on site for fridge making a noise. I inspected the unit and work area. The customer stated the noise stops when the freezer door is opened. I noted that is the sound from the evaporator fan motor rotating. The noise is within normal range for the fridge. I gained access to the Evaporator motor and and tried changing the orientation of the motor, I loosed and retightened the bracket hood the motor in different ways. I found nothing done to the assembly will make it any quieter. The unit is functionally operating and needs no repair at this time. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Gerry C
Job Details: 01/24/2023
"KOCE500ESS20 Arrived to inspect door issue. I found the outer microwave door was incorrectly attached to the inner door and after correcting, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78726
David S
Job Details: 01/24/2023
"Arrived on site to install previous diagnosed parts. I gained access to the inner basket and replaced it. I replaced the fear case, cam and belt. I reassembled the unit and calibrated it. I ran a diagnostic cycle and found no more wobbling in the basket. The unit is working as designed. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Matthew
Job Details: 01/24/2023
"Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested unit and unit is powering on and tumbling. Unit is not heating. Verified supply voltage and voltage is good. Disassembled unit and found fuse, cutoff and high limit. Also tested heater and all are good. Checked heating circuit and found heater not receiving 120 vac. Inspected further and found failed centrifugal switch on motor. Replaced motor. Tested unit and unit is now heating properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Matthew
Job Details: 01/24/2023
Arrived onsite to replace failed valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Marcos, TX 78666
Matthew
Job Details: 01/24/2023
Arrived onsite for failed heater. Debris melted to heater. Replaced heater and tested. Unit is functioning properly. Job complete
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Elgin, TX 78621
Joe Z
Job Details: 01/24/2023
"Arrived onsite to install previously ordered parts. Replaced control W11544456, and door W10890775. Unit is operating as designed. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TW0
Near Killeen, TX 76541
Tyler
Job Details: 01/24/2023
Arrived on site for refrigerator not allowing lower door to seal correctly. Upon arrival confirmed issuE. Upon further inspection I found rc door was sagging again. Found liner where hinge mounts is bending back in on itself causing hinge not to sit correctly. Found unit is non repairable due to liner failing. Will need findings reported. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Killeen, TX 76543
Tyler
Job Details: 01/24/2023
Arrived on site for dryer not heating. Upon arrival confirmed issue. Found element coil broken but all other hardware still intact. Replaced coil and found unit heating as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected refrigerator and at this time it is cooling properly and there is no excessive noise. Customer says they have experienced frost buildup inside of freezer And on food but it goes away by itself. There is also no food in the freezer at this time, Discussed possibility of a food item keeping door from closing properly, also set defrost to fixed using test nine. Requested that customer continue to monitor refrigerator for correct operation, requested that they take pictures of any further ice or frost in the freezer to assist with diagnosis, job complete"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
"Arrived on site for dryer not heating, upon arrival confirmed issue. Found no errors in diagnostics. Found element coil broken. Replaced element and found dryer heating as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model kuix505ess2
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected ice machine and found cutting grid is broken, also found recirculating pump is not recognizing water level. Replaced both parts with parts from another call, observed ice machine until it started making a batch of ice. Job complete"
We serviced a
KENMORE REFRIGERATOR
Model 795.51833.416
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
Arrived on site for refrigerator. Couldnt reach customer prior to arrival. Office reached out and customer had canceled appointments.no service preformed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
Arrived on site for dryer taking to long to dry. Upon arrival confirmed issue. Found no power supply failures. Found element coil and cutoffs working. Thermal fuse was intact. Found thrmst fix was ohming out of range indicating unit was warmer then actual on arrival temp was. Replaced thrmst fix and instructed customer they would also need to replace damaged vent hose customer stated had occurred prior to diagnose. Unit working as designed call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected ice machine and found incoming water has barely any flow. Observed until ice sheet was made but due to water pressure it melted on grid. After replacing valve Water pressure is normal. Recommend it to homeowner that it be allowed to run for 48 hours before any usable amount of ice has been made, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78738
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected refrigerator and found Compressor front cover panel is vibrating. Used permagum in between metal panels as a sound dampener and vibration has stopped. If issue continues bring back three sound pads, job complete"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Austin, TX 78732
David S
Job Details: 01/24/2023
"Arrived on site for microwave start button not working, and heating seeming low. I inspected the unit and work area. I found the button clip broke again. I replaced the button again. I preformed a temperature test on the microwave. I put in 60 degree water and heated it for one minute I found it getting to 130 degrees. The unit is heating as designed. The part replacement is covered under our one year warranty."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78746
Wesley
Job Details: 01/24/2023
Arrived onsite and found unit operating without consistent mullion catch operation. Shimmed the catch to Align with mullion consistently. All checks good. Unit is now operating as designed. Advised customer on repair. ; used 1 Wp2177331 (Shim) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78733
Wesley
Job Details: 01/24/2023
Arrived onsite for not completing cycle and not making it past sensing. and found unit operating with control overloading and resetting. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WARMING DRAWER
Model KOWT100ESS00
Near Austin, TX 78746
Wesley
Job Details: 01/24/2023
Arrived onsite and found unit operating with discolored front panel. Advised customer on replacement panel and replaced. Unit is not cosmetically correct. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
Arrived on site to replace valve for no water to ice maker. Found fill tube and fill cup frozen over. Removed ice restriction and ran diagnostics. Ice maker completed and filled as designed. Applied permagum around fill tube entering cabinet. Replaced valve as a precautionary. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78703
Wesley
Job Details: 01/24/2023
Arrived onsite and replaced the motor assembly per devious diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spicewood, TX 78669
Kevin
Job Details: 01/24/2023
"Arrived on site and found Capacitor has failed, after replacing it washer will complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEC310SAGB3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
Arrived on site and replaced previously diagnosed harness. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/24/2023
"Arrived onsite for washer making a screeching noise. During spin cycle the unit was a loud screeching noise. Installed Gearcase,capacitor and belt. I ran the unit in diagnostics mode and the noise was gone. I put the unit in spin cycle for 10 minutes to make sure the noise was gone. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ4
Near Bertram, TX 78605
Maurice R
Job Details: 01/24/2023
Arrived onsite for oven not working in self cleaning mode. I pulled the unit out and could not get behind it because the island was to close for me to get enough the oven out far enough for me to get behind it. I had the customer show me what she was doing to clean the oven. The oven only reaches 250? during the aqua self cleaning mode. It was not getting hot enough to remove the debris off the bottom of the oven. Told customer to put it in bake at 450? for 15 minutes to help get the burnt stuff off the bottom of the oven.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Burnet, TX 78611
Maurice R
Job Details: 01/24/2023
Arrived onsite for refrigerator making a knocking noise. On inspection found that the noise was coming from the FC area. Gain access to the FC evap and found the fan was hitting the bracket reset the fan down to not hit the fan bracket. The noise did not show backup for the 20 minutes we waited around.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Burnet, TX 78611
Maurice R
Job Details: 01/24/2023
Arrived onsite for previously diagnosed parts. Installed burner head and cap. Tested unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Burnet, TX 78611
Maurice R
Job Details: 01/24/2023
Arrived onsite for dishwasher not working. On inspection found that the wiring harness had wires that were damaged and the wiring harness need to be replaced. Informed the customer that WP would replace the wiring harness under warranty. Customer is going to buy new.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
"Arrived on site to test unit for no display. Found unit working but display is blank. Replaced control, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 01/24/2023
Arrived on site to test unit for error f9e1(not draining). Found hose was pinched. I pinched hose and replaced drain pump as a precautionary. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Whitney, TX 76692
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a cooktop that smells like leaking gas. Inspected unit and work area. The customer advised that they cannot smell the gas from the top of the cooktop but that they can smell gas from the drawer underneath. Smelled a distinguished scent of gas coming from underneath the cooktop. Use the gas leak detector and found High concentration levels at the connector below the regulator. Used bubbles to find the leak and did confirm the leak was coming from the connector hose onto the regulator. Attempted to fix the positioning of the hose but found that the inner connector screw has been stripped causing the gas line not to fit properly. I did advise the customer that because the hose was stripped, I could not advise for them to use the cooktop until that was fixed. The customer advised that the contractor on the home is responsible for taking care of that and will do so immediately. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78130
Andrey
Job Details: 01/24/2023
"Arrived on site to replace previously diagnosed console, replaced console, tested unit unit is now functioning properly, advised customer to connect unit to Wi-Fi asap, if the unit does not connect, customer needs to call Wi-Fi team to resolve issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not operating properly, tested unit found capacitor leaking oil, replaced capacitor and tested, all components are activating properly, no leaks detected job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606HBS2
Near Laguna Park, TX 76634
Jonathan M
Job Details: 01/24/2023
Arrived on site for a vent hood but its not sitting evenly. Inspected unit and work area. The customer advised that they wanted screw on one side loosened so that way they could maneuver around the vent hood the way that they wanted it. Want to head and listen to the screw to be able to do that. Customer complained about the actual cover not evenly. I did verify that the unit is able to open and close as designed and did advise the customer that the unit is operating and working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Clifton, TX 76634
Jonathan M
Job Details: 01/24/2023
Arrived on site for a washing machine that is not completing cycles in the heavy duty cycle. Inspected unit and work area. The customer advised that every other cycle that they have run seems to work fine except for that heavy duty cycle. Went to head and replaced the main control and gave the unit a few minutes to communicate the model and serial numbers over to the new control. Ran the unit through diagnostics and found the unit would activate and work in diagnostics. Ran the unit through a calibration cycle and a diagnostic cycle. The unit ran as designed. I advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Dripping Springs, TX 78620
Luis
Job Details: 01/24/2023
"Arrived on site for a refrigerant leak in the system. Removed the evaporator,installed a new evaporator found broken cap tube at liner wall called tech support per tech support unit is unrepairable 7735571125"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78738
Luis
Job Details: 01/24/2023
Arrived on site. Remolded fresh food door gaskets checked seals good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, TX 78738
Luis
Job Details: 01/24/2023
"Arrived on site for noise complaint. Ran diagnostics unable to recreate noise,removed compressor cover found condenser fan not running,replaced fan motor,adjusted tubing let u it run unable to recreate noise"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near McQueeney, TX 78123
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not cooling in RC, tested unit found FC evaporator completely frozen over, heater in dispenser is not activating, defrosted evaporator, replaced thermistor, UI control and control board, heater is now activating, evaporator developed a good frost pattern, advised customer to leave unit unplugged unit rest of the ice melts away, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Manor, TX 78653
Paul
Job Details: 01/24/2023
Arrived onsite for a noisy dryer. I found the blower housing rubbing the blower wheel. I made adjustments to the blower wheel housing and added a a sound pad. The dryer sounds normal now and is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Manor, TX 78653
Paul
Job Details: 01/24/2023
Arrived onsite for a noisy dryer. I found the lint vent tube rubbing against the blower housing because the house vent elbow was not installed correctly causing the tube to get pushed in. I corrected the house vent and now the dryer is working as designed and sounds normal. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Seguin, TX 78155
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not completing cycle, tested unit found failed latch, replaced latch and ran diagnostics cycle, all components are working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bertram, TX 78605
Maurice R
Job Details: 01/24/2023
"Arrived onsite for MW not heating. On inspection found that the Megtron was not energizing when there is a call for heat. I replaced the capacitor,diocesan and the megtron. Tested unit and heated a glass of water to 209?"
We serviced a
KITCHENAID MICROWAVE
Model KEMC307KBL02
Near Leander, TX 78641
Gerry C
Job Details: 01/24/2023
"KEMC307KBL02 Arrived to inspect heating issue. I found the issue to be intermittent and after removing the unit from the cabinet and disassembling, reseating all connections within the microwave heating supply caused the unit to heat. I could not test further due to a failed circuit breaker and the customer will replace it prior to attempting use. The customer will contact us if there are further issues. Warranty applied."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a refrigerator that is not cooling the freezer section properly. Inspected unit and work area. The customer advised that since the last repair, the unit has cooled the refrigerator section perfectly, but the freezer section still leaves the ice cream soft and doesnt freeze things quickly. I shared vies that the unit has a hard time making ice as well but the freezer doesnt seem to be getting down to proper temperature. I checked pressures and found the refrigerant level a little low. Checked all welds for any signs of refrigerant leaks. Was unable to find any refrigerant leaks of any kind. Due to the temperature never increasing per the customer, I went ahead and recharge the unit back up with 56 g of our 600. The unit begin to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78734
Luis
Job Details: 01/24/2023
Arrived on site for fresh food evaporator not defrosting. Defrosted evaporator replaced drain pan while defrosting ice around harness faint hissing noise cleared ice found broken cap tube on heat exchanger called tech support sent pictures to tech support information and pictures being sent to product review team. SR#7735562243
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised as soon as she starts her washer, but the unit will make some clicking sounds and then will just show that the washing cycle is complete. Did verify the customers complaint and checked underneath the unit. Found the slider broken causing the issue with the unit not being able to go into a spin cycle. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manor, TX 78653
Joe Z
Job Details: 01/24/2023
Arrived onsite to install previously ordered part . Replaced RC door switch W11123941. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Manor, TX 78653
Joe Z
Job Details: 01/24/2023
Arrived onsite to install previously ordered parts. Replaced air tower W11373777 and damper control WPW10479155. Unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78757
David S
Job Details: 01/24/2023
Arrived on site to install previous diagnose part. I removed the broken strike and replaced it. I tested the unit and found it working properly. Job complete.
We serviced a
GE WASHER
Model GTW680BSJ0WS
Near Lakeway, TX 78734
Kevin
Job Details: 01/24/2023
"Arrived on site and spoke with SW, set washer into diagnostic cycle, Test 1 shows 8, critical flood level. Inspected pressure hose and found it is not attached to control board. After reconnecting it Cleared error with step 16 and then ran all test steps including water level sensor check and everything passed. No further repair is required at this time, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manchaca, TX 78652
Matthew
Job Details: 01/24/2023
"Arrived onsite for refrigerator FC section not freezing new items. Items already in the freezer are staying frozen. RC temperature is good. Ran checks on thermistors and all passed. Ran fan test and all passed. Ran defrost cycle and is functioning. No excessive frost buildup on FC evaporator. With all individual components functioning, power cycled unit. Customer stated there had been power outages in the area. Potential communications issue. After powering unit on monitored compressor and is functioning properly. Customer will monitor."