Arrived onsite for a refrigerator that would not dispense ice at time and would freeze up the ice bin upon inspection I found that ice door was not sealing properly. I am ordering the ice door. And reschedule for the 02/11/23; ordrng 1 WP2188917 (SHAFT) and 1 WP2315559 (SLEEVE) and 1 2198573 (BIN-ICE) and 1 WPW10224328 (SPRING) and 1 WP2196195 (PIN-DOOR) and 1 WP2180353 (DOOR-CHUTE)

Arrived on site for range with front right burner constantly staying on high heat no5 made what it was set to. Upon arrival confirmed failure and found inf. Switch showing external burn marks on switch. Replaced switch and found burner working as designed. Call complete

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Did confirm the customers complaint and replaced the strike. Ran the unit through a diagnostics icons on the unit working and operating as designed. I answered all the customers questions about the unit and the unit is now working and operating as designed. Call complete.

Arrived onsite and found unit with failed pump and motor f7e2 replaced the sump and motor. Unit is now operating as designed. All checks good.

Arrived onsite to install previously diagnosed and ordered parts. Upon arrival I replaced the door hinges and tested the unit and found unit operating as designed

"Arrived on site to inspect washer clicking noise. I found the cam damaged and causing the noise. I removed and replaced the cam, actuator, and capacitor and tested. The unit now operates as designed. No leaks observed during service."

Arrived on site for a washing machine that is leaking out the front. Inspected unit and work area. Did confirm the customers complaint and found the bellow torn on the front right side. Replaced the bellow and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a refrigerator with a broken door switch. Up inspection I found that the switch was broken. I replaced the switch and tested the unit and found the unit operating as designed

Arrived onsite for a dryer that is not responding to buttons presses at times. Upon testing I could not duplicate the issue I replaced the control after finding that the connector that connects the ui to the control was coming unsoldered for the board. Upon further testing I found that the unit had no airflow I available the customer to have a vent cleaning company come out and check the vents.

WDT750SAKZ0 arrived on site to inspect leaking dishwasher. Upon inspection I found evidence of a leak on the floor on the left side of the unit. Placed the unit into service diagnostic mode and found no error codes and I was unable to recreate the leaky conditions. Inspected the valve and fitting and found the connection from the fitting to the hose was somewhat loose and there was some buildup on the o-ring. Cleaned it off and made sure the connections were secure and dry. Tested again but was still unable to cause a leak.

Arrived onsite for a washer with the lid locked. I found the washer opened when I arrived. The customer stated that when the washer is done with a load the door will not open unless you play with the lid then it will finally open. I found the latch failing mechanically. I replaced the lid latch and tested the lock and the lid. All is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for burner not igniting. On inspection the burner would not ignite. On further inspection found grease up in the gas ports of the burner. Pulled the burner apart and cleaned it. Now the burner is Ignite as designed and no gas leaks detected during service.

On arrival verified complaint of heat coming from under unit. Found heat discoloring of the door gasket. Will need to return with the gasket. Also advised of normal heat levels from vent underneath oven. Customer states they do hear the cooling fan with no abnormal noises during use. Reschedule for 10/27 customer requests AM. ; schdld next appmnt for 10/27 FRI !

Arrived onsite for a refrigerator that is not designed ice. Upon inspection I found that the auger motor had stripped. I replaced that motor and impeller and tested the unit and found unit operating as designed.

"Arrived on site for dishwasher not cleaning dishes, upon arrival found f4e3 in diagnostics. Upon further testing I found motor had failed. Replaced motor and tested unit. Found no leaks and unit working as designed. Call complete"

"Arrived on site to replace previously diagnosed door, replaced left RC door and ice door was needed also, replaced and tested unit is now running as designed, job completed"

Arrived onsite for a dishwasher thats not drying the dishes very good. I tested the machine and found an F7E1 stored error code. I found the element open. I replaced the element and ran the diagnostics cycle. The machine completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site to test unit for squeaking sound when cooktop pressed down in certain spots. Removed cooktop and found no signs of damage. Reinstalled and noise no longer present. Advised customer since issue is not a functional issue no further repairs could be done for noise issues. Job complete.

"Arrived on site to inspect wall oven doors gap. Upon further inspection, I found the gap between the upper and lower oven doors was greater on the left side than on the right (photos). I removed the lower oven door and disassembled to inspect the hinges and they look good. I found no damages to the door assembly either. Reassembled the door and inspected the hinge receivers and I found the left receiver very loose. I attempted to remove the hinge mounting screw and adjust the receiver and then retighten the screw but that failed to correct the looseness. I removed the upper oven door and inspected the hinge receivers and they were tight. Placed both doors back onto the unit and slightly lifted up on the left side and the door is loose in the receiver. I am ordering both hinge receivers and the correct hinges (had wrong hinges due to incorrect unit model number) and office to schedule return service. No one on site to sign for receipt/new home/new build.; ordrng 1 W11296036 (Left door hinge) and 1 W11699927 (Right door hinge) and 1 W11239070 (Left hinge receiver) and 1 W11239072 (Right hinge receiver)"

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival installed parts and pulled vac. Recharged system with5.3oz of r134a and found psi levels at 150/3. Informed customer to give 7nit 24 hrs to cool. Call complete

Arrived onsite for unit lights not sitting properly. Upon arrival inspected unit. Found insert failed. Replaced light assembly. Tested and unit is functioning properly. Job complete.

"Arrived on site with parts. Removed agitator and tub, replaced gearcase, splutch assembly actuator and suspension then agitator. Reassembled and verified operation. Call complete."

Arrived on site to install sealed system parts to resolve no cool. Found system had good pressure when tapped. Evacuated aystem and replaced compressor and drier. Vacuumed unit and verified pressures held. Charged to mfr spec. Verified frost pattern forming. Repair completed.

"Arrived on site to follow up on microwave clicking and not running. Examined microwave control and traced clicking to a relay on the board. Unit had also thrown an error for cavity thermostat. When I checked the cavity thermostat I found it was fried, along with some of the wiring. I replaced the damaged wiring, ME control, thermostat, and interlocks. Tested unit with a cup of water and found all working as designed. Repair completed."

Arrived onsite for unit not heating upper oven. Pulled unit for inspection. Found failed upper fan and failed TOD. Error code F8E0 low fan speed present several times. Replaced Upper blower (1) and TOD. Tested and unit is functioning properly. Job complete

"Arrived on site. Found a defective right side door gasket,replaced defective door gasket checked seal good."

Arrived on site and installed foam strips per Techline. Advised customer to monitor. Job complete.

Arrived on site for dishwasher leaking left side . Found tub leaking from weld bye left hinge . Ordering tub . No other leaks detected. Call to set return ; ordrng 1 W10920228 (Tub)

Arrived on site to inspect dishwasher not heating. I ran a test cycle and found no error codes. I measured amp draw on the heating circuit and found 8 amps. I also found good heat from the element. The unit is operating as designed at this time. I instructed the customer to use rinse agent to help with the drying process. No leaks observed during service.

"Arrived on site to test unit for rubbing noise, tested unit found unit was dropped damaging the front panel, started unit and could not replicate any noise described, stated to customer that do to the damaged front panel drum could be going off balance at times causing the noise, advised customer to call customer service to see if they can get a concession, if authorized will need to order front panel and return with all pre screened parts, office to follow up and reschedule ; saved tckt"

"Arrived on site for turns off by itself. Upon arrival,ran diagnostics and get error code F8-E0 low fan speed. Cleared error code and cycled power to unit. Preheated oven to 350 . Unit shut off and got error code F8-E0 again. Followed steps per service matters. Replaced control W11261167 and blower W11248652. Test unit by preheating oven to 350. Unit is operating as designed. Job complete"

Arrived on site to test unit for noise. Found condenser was rattling. Lowered right adjustment leg and noise is no longer present. No leaks detected. Job complete.

Arrived on site to test unit for gaskets falling off. Put adhesive behind gasket to stay in place. Advised to leave doors closed and allow adhesive to dry. Job complete.

Arrived on site. Found evaporator incased in ice ordering heater assembly ; ordrng 1 W11650660 (Heater) and 1 WPW10384183 (Thermistor)

Arrived on site for bulb out. Upon arriving test unit and bulb does not light when door is open or when heating. Removed unit from wall to inspect/replace bulb. Bulb tested fine but still did not operate . Replaced bulb W10886919 and same issue. Test bulbLight transformer and receiving 120 v from control to input but 0 vdc on output. Contacted Nate from techline and explained my findings. Asked to see if any other recommended parts are need. No other parts recommended at this timeTechSR# 7737600514. Ordering light transformer. Office to reschedule ; ordrng 1 W11238401 (Light transformer)

Arrived onsite for a DW that has a stopper that has fallen off. Upon arrival I found that the left side stopper would not stay on. I replaced it and tested it several times a found the the new stopper started in place.

"Arrived on site for dishwasher tripping breaker. Customer says it will work but once heater turns on breaker trips. Found unit full of water and breaker tripped. Reset breaker. Ran just dishwasher and found heater pulls 7.25 amps. Not enough to trip breaker. Entire dishwasher only pulling 7.6 amps with heater and wash motor going. Pulled unit out to inspect for leaks that may cause short. None found. Opened door. Found no leaks but found signs of a gasket leak from vent to the board, replaced vent and control. Verified operation. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the outer door glass trim coming off and not securing the glass, I removed and replaced the outer door glass and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite to install previously ordered part. Upon arrival I found that the old door would close properly I replace the RC door and tested it and found that the door is now closing properly.

Arrived on site. Found a defective freezer light switch replaced switch tested switch operation good

Arrived on site with new parts. Replaced parts. Job complete.

Arrived onsite for previously diagnosed parts. I gain access to the evap motor and found the bi-metal had melted. Replaced the evap motor with bi-metal and thermistor. Informed the customer to give it 24 hours before putting anything hot in the refrigerator. The refrigerator is operating as designed and no water leaks detected during service.

"Arrived on site to test unit for no power, tested unit found broken door switch, replaced switch part WPW10237959 from truck stock, tested unit unit is heating and running as designed, job completed"

"Arrived on site to replace previously diagnosed valve, pressure regulator and water line, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the upper rack wheels and the lower rack. Transferred the lower rack wheels from the old rack to the new and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to follow up on range not igniting. Replaced broken igniter and knob and tested. Verified all functions working as designed. Repair completed.

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F6E2-fill valve electrical issue. Cleared the code and continued with testing and found the valve not getting energized to dispense water into the tub. Stopped testing and removed the outer door panel and verified 120V to the main control. Disconnected the harness molex from the control and valve and tested the harness and it was good. Reconnected the molex connector to the main control and turned the unit on and tested voltage to the valve and found no voltage. Gained access to the float switch and opened and closed it and found what little voltage coming to the valve was dropping to zero when the float switch was opened. I am ordering the main control, valve and switch and scheduled return service for 10/27/23. No water leaks observed during service.; ordrng 1 W11613566 (Main control) and 1 WPW10195039 (Float switch) and 1 W11175771 (Valve)"

Arrived on site for no ice. Ran diagnostics found pump not running found weak connection at harness secured connections ran diagnostics all test passed found small leak at drain tightened hose clamps tested drainage good no leaks.

"On arrival verified comp,int of dishwasher handle loose. Found handle screw left side is stripped. Replaced handle and new screws and door handle is now secured. Job complete operational test is good. No leaks detected at time of service."

Arrived on site for FZR lint not working. Replaced light module in FZR. verified operation. Call complete.

Arrived onsite and leveled doors and was advised that the water had never worked since install in August. Verified unit had good water supply and water was not coming out of the housing and reservoir loop but was coming through the inlet valve. Increased temp in case of freezing reservoir. Ordering filter housing also. ; ordrng 1 WPW10394053 (Filter housing)

"JMC2430LL00 Arrived to install previously diagnosed and ordered parts. I removed and replaced the bulb and tested. The unit resumed normal functions and replaced the fuse as a precautionary measure. Operational test good. I noted (picture attached) that the 240 circuit breakers within the garage sub panel for this unit, are missing the interconnection pin."

Arrived on site for washer not starting . Found when unit is plugged in drain motor would just run. Did 5 sec start button reset . Unit is now responding to commands . Ran diagnostics and got suds error . Ran test wash . All checked normal . No water leaks detected at this time. Job complete

"Arrived onsite for a refrigerator that is not cooling. I found out that the unit cools but it has times where everything in the freezer thaws out and refreezes and the ice in the door melts and clumps together. I found the FC at 5 degrees and the RC at 37 degrees when I arrived. The customer had a video from a couple of nights ago where the ice in the door bucket had melted and clumped together and it showed the stuff in the FC soft and not frozen properly. I ran thermistor test and they were good. I found the fans working as designed. I ran the defrost test and found it working. I called techline and spoke with Austin SR# 7737607657. Austin advised because of the erratic behavior to unplug the machine and power reset it and if this continues to happen to replace the main control. Ordering W11410826 harness, W11664342 main control, W11318270 thermistor and W11394920 evaporator cover. Office to RS.; ordrng 1 W11410826 (Harness) and 1 W11664342 (Main control) and 1 W11394920 (Evaporator cover) and 1 W11318270 (Thermistor)"

Arrived on site to diagnose range with both front burners not lighting. I found a small amount of debris on the igniter that was causing the spark to arc low. I cleaned the igniters and burner caps and retested. Verified unit working properly. Advised tenant on proper cleaning of the burner caps and igniters. Repair completed.

Arrived on site for refrigerator not cooling. On inspection both the rc and fc were 78?. You could here the compressor trying to come on but just couldnt start. Replaced the capacitor and start device and got the same result can not start. I monitor the amps on the compressor and they were 9amps. The compressor were about 125?. Ordering SS for the unit. Both units are located in apt #216. Capillary is copper.; ordrng 1 W11635510 (Comp) and 1 2hours (2 hours) and 1 W11109499 (Drier) and 1 W11578004 (Evap) and 1 W11504449 (Cap) and 1 W11504419 (Capillary)

Arrived onsite for previously diagnosed parts. Installed the slider and tan the calibration cycle and then I tested the unit. It passed the diagnostics cycle. Th sun it is operating as designed and no water leaks detected during service.

Arrived onsite and found unit accessible. Repaired by replacing drive motor and belt. All checks good. Assisted in reinstalling the dryer. All checks good. Advised customer on repair.

"Arrived on site to test unit for no crushed ice being dispensed. Tech sheet was not accurate. Replaced motor, dispenser UI and control with no improvement. Needing dispenser board. Scheduled for 11/07. SR#7737603993; ordrng 1 WP2318054 (Dispenser control)"

Arrived onsite for washer moving during spin cycle. On inspection found that the unit move around during the spin cycle. Looked at the SP and it is one of the units for the unbalanced basket SP. Tested the suspension and they are weak. Ordering a basket and suspension. No water leaks detected during service. Office to reschedule once the parts arrive.; ordrng 1 NTW4519JW2 (Basket) and 1 W11217817 (Suspension)

Arrived on site to inspect refrigerator dispensing issue. I verified low flow. The customer replaced the filter a month ago. I tested flow at the supply line and found a lot of debris in the water. The flow is good. The filter is getting clogged fast due to the debris in the water supply. The customer is on a water softener and a whole house filter. I flushed a few gallons out of the supply line until the water has no more debris in it. I replaced the customers filter with one he provided. The dispenser now has good flow. The unit now operates as designed. No leaks observed during service.

"Arrived on site for refrigerator needing previously diagnosed gaskets, cam, and hinge. Upon arrival installed parts. Made sure gasket was evenly sealing around door, unit works as designed call complete"

"Arrived onsite and evaluated original cooktop for decreased flame height. Advised that the unit was set up properly and flame heights appeared to be normal and even. Advised on maintenance and verifying pressure to home was optimal at time of unit replacement in future. Only possible change could be affected by replacing the regulator, but advised against this as I was of the opinion it would not make a difference."

Arrived on site for shaking violently. Upon arrival inspected unit. Found that this basket falls under service pointer. Replaced basket and test unit. Unit is operating as designed. No leaks present at this time. Job complete

On arrival verified complaint of hum from fan motor. During uninstall found power cord is trapped by vent and unable to be installed. Customer advised builder will come uninstall the MW to provide access for us to diag and repair further. Pictures of vent and plug attached. Plug is loose in wall. Advised customer of this as well. Rescheduled to allow for uninstall. Set for 10/27 ; schdld next appmnt for 10/27 FRI !

Arrived on site for not filling. Upon arrival ran diagnostics and got error code F6-E4 float switch open. Inspected float and found debris underneath. Removed debris and test unit. Unit now fills and operates as designed. No leaks present at this time. Job complete

"Arrived on site for continued temperature issues with food freezing in rc. Upon arrival, inspected unit. Have correct temperatures in both cabinets. There are no signs of any food freezing. Customer states that it has been ok recently. Contacted service management for assistance. Checked thermistor values and getting about 10 degrees difference. Everything seems to be ok. There is no repair to be made at this time. Asked customer to take photos of food and temperature reading prior to calling us back. Job complete"

"Arrived on site. Found ice machine not powering on diagnosed a defective drain pump,replaced pump ran water through drain,water drained correctly checked connections no leaks."

"Arrived on site to diagnose microwave not heating. Tested unit and found mag barely buzzing. Checked HV system and found diode fried, and magnetron had a loose magnet. Replaced cap mag and diode to resolve. Tested unit and verified all working as desigbed. Repair completed."

Arrived onsite for a washer not filling with water. I checked stored error codes and found an F6E4 and F6E1. I found the float switch good but no voltage to the fill valve. I found one of the fill valve wires broken in the door because it had stuck to the door insulator. I repaired the wire and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived onsite for a dryer that is not powering on upon arrival I tested for power at the outlet and found that it only had 120vac, upon further inspection I found that the breaker was partially tripped. I reset the breaker and found that the unit power on, I replaced the unit for 15mins and found that the unit ran with no issues."

Arrived on site to install new gearcase and capacitor to resolve lower end noise when unit running. Replaced gearcase / capacitor and calibrated unit. Verified proper operation in high speed spin with no abnormal noises at this time. Repair completed.

"Arrived onsite to replace gearcase, cam and agitator. Replaced and tested. Unit is now operating as designed. Job complete"

"Arrived on site to test unit for no cool, tested unit found compressor pulling 14 amps and shutting of, compressor is ceased and will need to be replaced, ordering parts rescheduled for 10/27; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Filter dye drier) and 1 W11506635 (Access valve)"

Arrived on site for icemaker not working. Found icemaker was not full of water. Only and 1 full cube. Was unable to get icemaker to cycle again. Replaced icemaker and water valve. Reassembled and verified operation. Call complete.

Arrived on site for wash motor not working . Ran diagnostics got motor error code . During diagnostics wash motor never came on . Replaced sump and motor . Re ran diagnostics all checked normal. No water leaks detected at this time. Job complete

"Arrived on site ,replaced heating element . Unit is operating correctly. No lint build up . Job complete"

"Arrived on site to test unit for no ice production,tested unit found ice maker stuck mid cycle and will not respond to diagnostics, ice maker provided is for a different model, ordering correct ice maker rescheduled for 10/27; ordrng 1 W11546935 (Ice maker)"

"Arrived onsite with SM and repaired the oven by replacing the harness, the blowers and console together. Unit is now operating as designed. All checks good. Advised customer on repair. Unit preheated both ovens successfully. All checks good."

"Arrived on site to inspect top load washer. The UI will not respond. I verified proper voltage at the outlet. I was able to get the UI to respond in diagnostics. I found error code F6E2, and F2E1. I was given the incorrect model number. I am ordering the correct UI and main control to resolve. No leaks observed during service. ; ordrng 1 W11115285 (UI) and 1 W11400681 (Main control)"

Arrived onsite to replace and tub on a dishwasher. Upon arrival I found that the new tub was defective. Upon inspection of the original tub I found that the sound deadening could be reattached by using heat and molding it back in shape. (See photos) I ran the unit and found that the unit operated as designed and the sound deadening stayed in place.

Arrived onsite for previously diagnosed parts. Installed the control board and the blower and found that the issue is now the fan comes on just not on the high setting. I called wp and they had me test the temperature sensor through the wiring harness. When we pointed back the fan was not on. I moved the connector in the fan came on again. Took the connector off and resisted the pins and took pliers and squeezed the connector to fit better on the pins. Now the blower has not come back on. If the issue continues the unit will need a wiring harness. W115785787737607394

On arrival verified unit complaint of noise. Did a visual check of unit and found drain hose still not installed correctly. Advised customer of this. Belt cover is slightly marked due to rubbing on floor. Checked suspensions and they are good. Ran manual check on all components no noise or shaking noted. Ran agitate and spin with 1000g testing weight and still unable to recreate complaint. This all indicates overloading of unit. Advised customer of unit working. Unit operating as designed job complete.

Arrived on site for no ice in fresh food icemaker. Ran diagnostics E5 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

Arrived on site to inspect top load washer running out of balance. I found no stored error codes. I found the unit not leveled properly and teetering. I leveled the unit and centered the basket within the chassis. I ran the basket in high spin and found no issues. The unit now operates as designed. No leaks observed during service.

On arrival verified complaint of damaged control panel. On further examination found back right corner of frame is bent and is not allowing drawer to close completly. Called TL to document SR 7737605044 and submitted photos. TL transferred to trade care. spoke to trade care team and they are submitting the unit over to the PEX team 7737516966. Job complete.

Arrived onsite for a range that has a gas smell when in use upon inspection I found no leaks at any of the fitting and gas lines. I put the unit in bake and found the the bake burner would not ignite all the way and slow gas to go unburnt leading to the gas smell I connected safety and advised them of my findings and was provided Sr#7737561593.. I adjusted the burner and tested the unit several times and found that the burner ignited properly and the smell was gone. Unit operating as designed

Arrived on site with helper to removed microwave oven combo. F1e5 error. Removed top panel. Checked wiring. Verified door switches are working at control. Tested and verified magnetron is good. Replaced inverter. Advised customer the cabinet will cause issue if not leveled. Customer aware. Call complete.

Arrived on site to inspect range gas leak. The customer showed me the right knob is broken as well as the valve will not go to the off position. This will allow a small amount of gas though the burner. I removed and replaced the right side Valve and tested. The unit now operates as designed. I am ordering a knob to resolve. ; ordrng 1 WPW10339442 (Knob)

Arrived onsite for unit not starting. Disassembled and found blown fuse. Replaced fuse and tested. Unit is functioning properly. Job complete

Arrived on site for dishwasher not turning only removed from counter. Removed door panel. Replaced main wire harness. Reassembled and verified operation. Customer says led is missing a digit. Found display is missing a segment. Needs new display. Reset for fri. ; ordrng 1 W11622495 (Console)

On arrival verified complaint of ACU failure for upper oven. Removed ACU for upper oven and found a burn underneath it. Replaced the ACU and ran bake cycle. Operational test good. Job complete.

"Don site for a washing machine that is not completing cycles. Inspected unit and work area. Ran into through diagnostics and found an F8 E1 (long fill) error code. Check the wall and turn the hot water valve turned off with the unit stuck on the warm wash setting. Ran the unit through an auto test and did confirm that no hot water was coming through. Turned on the valve at the wall and found the valve leaking water which is probably why the valve was turned off. Did advise the customer that their issue is that, because they dont have hot water being supplied to the unit, the unit is short cycling and is not completing the cycle. If I the customer to have their maintenance people come out to fix the valve and possibly the inlet hose. Call complete."

Arrived on site for washer starting and completing cycles instantly. Upon arrival found f7e1 in diagnostics. After further testing I found capacitor had failed. Replaced it and found washer working as designed with no leaks. Call complete ; ordrng 1 W11428524 (Capacitor(truck stock))

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found large defrost issue/ice build up in fc evap area.found heater harness had come loose again. Removed ice and rescheduled customer for 10/25/23 to complete repairs. Ordering W11650660 heater. ; ordrng 1 W11650660 (Heater(harness included))

"WRS315SDHM08 Arrived to inspect continuous noise. I found in the last service call, a mass of ice within the FC area and as it was being melted away by natural processes within the unit and it was making intermittent contact with the fan blades. I removed the ice mass, applied sound deadener and tested and the unit operated as designed. No leaks observed during service."

"Arrived on site for washer not completing cycles. Upon arrival found f7e9 in diagnostics. Upon further inspection I found stator wires broken leading to failure. Found gearcase oil leaked all over rotor, stator, clutch and slider. Was able to remove washplate and found oil all over spanner hub. Found tub leaning to far to the back right indicating weak suspension. Will need office to get autho for repairs before rescheduling. Ordering W10915701 rotor, W10754448 clutch, W10734521 slider, W10915700 stator, W10909670 spanner, W11393685 gearcase, W10752187 agitator screw, W11130356 suspension ; ordrng 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10909670 (Spanner) and 1 W11393685 (Gearcase) and 1 W10752187 (Agitator screw) and 1 W11130356 (Suspension) and 1 Needsautho (Needs autho)"

Arrived onsite for a dryer thats tripping the breaker. I found the neutral screw on the terminal block was loose and this caused the wire to heat up and melt into L2 causing the issue. I cut off one inch of the neutral wire and installed a new eyelet. The customer is going to contact Lowes about the cord because L2 is messed up. I tested the dryer though after the repair and it is working as designed. I turned the circuit breaker off and advised the customer not to use the unit until that cord is replaced. I called Whirlpool Safety Team and spoke with Dominique SR# 7737574975 giving her my findings. Call complete.

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the sump and motor. I tested the dishwasher in the service diagnostics cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I tested the door functions and found it wont stay open when leaving it open halfway. I pulled the unit out and found the hinge friction pads were worn off. I installed friction pads on both hinges and retested and unit is operating as designed. No water leaks observed during service, job completed."