We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS
Near Briarcliff, TX 78738
Leonardo
Job Details: 10/16/2023
"Arrived on site to inspect unit AIG right knob being stuck on off. Upon closer inspection found right knob spring damaged not allowing full travel of knob. Replaced manifold, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Blanco, TX 78606
Joe Z
Job Details: 10/16/2023
Arrived on site to install previously ordered part. Replaced console. Test unit and is operating correctly. Customer will re do app to program this console. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mustang Ridge, TX 78610
Andrey
Job Details: 10/16/2023
"Arrived on site to test unit for rack issues, tested unit found broken rack adjusters, replaced adjusters and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Leander, TX 78641
Maurice R
Job Details: 10/16/2023
Arrived onsite for dishwasher leaking. On inspection the customer showed me where the unit was leaking from. The leaks is on the left back top where the back meets the top. There is a weld there that is leaking. Ordering a new tub W11409866. No other leaks were detected during inspection. Office to reschedule when part arrives in. ; ordrng 1 W11409866 (Tub assembly)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS4
Near Austin, TX 78731
Paul
Job Details: 10/16/2023
Arrived onsite for a microwave with the cavity light not turning on when the door is opened and it will not start. I found the door interlock switches failing. The switches will need to be replaced. Switches are covered under Appliance Express one year warranty. Ordering switches and interlocks. RS for Thu 10/19.; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch) and 1 WP8206419 (Interlock top) and 1 WPW10156813 (Interlock bottom)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Georgetown, TX 78628
Lou
Job Details: 10/16/2023
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit is getting too cold (below freezing) in the fresh foods section and making a whirling noise. Upon arrival, I found the unit in defrost mode and the compressor not running. I tested temps in the fresh foods section and get 32-36 degrees and the freezer was 26 degrees. I removed the evaporator cover and found no frost pattern; only frost on the first coil in the upper right corner (photo). I pulled the unit out and removed the back cover and tested amp draw to the compressor. I found .48amps and the compressor is very hot to touch. I advised the customer that the compressor is bad and will need to be replaced. I am ordering the compressor, UV dye drier, access valve, NITROGEN, R600 and CNOTE-2HR JOB. No water connections to the unit and office to schedule return service. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Meadowlakes, TX 78654
Maurice R
Job Details: 10/16/2023
"Arrived onsite for previously diagnosed parts. Installed the new pump and motor and ran diagnostics cycle, it completed the cycle with no issues. The heating element is working now and the unit is operating as designed.no water leaks detected during service."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Killeen, TX 76542
Tyler
Job Details: 10/16/2023
"Arrived on site for dryer not starting. Upon arrival found timer stem that knob mounted to was broken. Found timer will need to be replaced in order to resolve issue, rescheduled customer for 10-20-23 to complete repairs. Ordering W11685947 timer ; ordrng 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
Maurice R
Job Details: 10/16/2023
"Arrived onsite for dishwasher not drying dishes. On inspection ran diagnostics mode and put a amp meter on unit. The heating element draw 6.9amps . When I diagnostic cycle was over the unit had not dispensed any rinse aid. I asked the customer when was the last time he filled it. He said the first of August. There was no rinse aid used at all, it was full to the top of the dispenser. Im ordering a soap dispenser and returning the control board. The unit had no leaks detected during inspection. ; ordrng 1 W10861000 (Soap dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY05
Near Wimberley, TX 78676
Luis
Job Details: 10/16/2023
Arrived on site for not dispensing ice. Found ice door closing to fast causing ice to get stuck between ice door and liner that is causing ice to melt in bottom of ice container. Adjusted ice door housing tested ice door operation good closing slowly allowing ice to dispense correctly down chute.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Leander, TX 78645
Maurice R
Job Details: 10/16/2023
"Arrived onsite for previously diagnosed parts. Installed the ui,control board and the moisture sensor harness. Tested everything and it is working as designed, I went and pulled the plastic off the ui and saw the crack and scratch on the ui. Ordering a another ui.; ordrng 1 W11626080 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Pflugerville, TX 78660
Blake
Job Details: 10/16/2023
Arrived on site to inspect dishwasher leak. I ran a full test cycle and found no leaks. I inspected the door and found water residue on the bottom left side of the door. I removed and replaced the door gasket and retested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Round Mountain, TX 78663
Joe Z
Job Details: 10/16/2023
"Arrived onsite for not operating. Upon arrival, ran diagnostics and got error code F8-E4 overfill switch open. Removed lower panel to inspect drip pan. Found unit is not leveled and leaning forward. Found water in drip pan. Cleared water and leveled unit. Test unit and unit filled and began to operate correctly. Unit drains correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Blanco, TX 78606
Joe Z
Job Details: 10/16/2023
"Arrived on site for unit turning off mid cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic cycle and as motor began to spin the control powered off on its own. Test polarity and is good. Need to replace control. Replaced control W11608058. Test unit and is operating a drain and spin cycle and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78748
Matthew
Job Details: 10/16/2023
Arrived on site to replace previously damaged panel. Replace Panel and inspect. Could not find any imperfections. Customer inspected and approved. Took pics. Unit is functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Blanco, TX 78606
Joe Z
Job Details: 10/16/2023
Arrived on site for door not closing correctly. Upon arrival inspected unit for all checks per service pointer for door not closing properly. All test passed. Tried unit several times and unit operates correctly every time. Cannot duplicate the issue. Instructed customer on properly closing the door. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Austin, TX 78754
David Z
Job Details: 10/16/2023
"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and found valve is just loudly buzzing when you try and trigger it. Pulled out unit and found water was off, and the water line was also kinked and folded in half. Tucked hose on the back of the unit and verified proper operation. Repair completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78732
Paul
Job Details: 10/16/2023
Arrived onsite for a dishwasher that is leaking and keeps beeping three beeps at a time. I found errors for an open float switch and the drain pump. I found the overflow pan had dried out. I found the machine working as designed but I found the door gasket leaking from the top on the left side and running down in the pan. I changed the door gasket out and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2023
"Arrived on site to inspect wall oven clock stuck. Upon further inspection, I placed the unit in diagnostics showing error code F6E0-oven user interface lost communication. I cycled power to the unit and removed and replaced the control panel and cycled power and assisted the customer in connecting to WiFi. Unit connected but the app on the phone was down. I contacted the Whirlpool WiFi team and spoke to Michael and advised of the issue. Michael was able to get the unit connected to the customers app and it immediately updated the app on the phone. Tested the unit and it is operating as designed. Job completed."
We serviced a
IKEA OVEN
Model IBS350DS02
Near Pflugerville, TX 78660
Blake
Job Details: 10/16/2023
Arrived on site to install outer oven door glass. I removed the door from the unit and installed the outer door. The unit now operates as designed. Office has received full payment.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 10/16/2023
"Arrived on site for dryer not starting upon arrival confirmed failure and found L1-2 had 251vac, L1-N had 125, L2-N was 125. When unit was turned on L1-N would drop from 125 to 30vac. And L2 would increase from 125 to 220vac. Found dryer working as designed after disassembly found no faults in timer, motor, and terminal connections. Call complete"
We serviced a
LG DRYER
Model DLE3600W
Near Austin, TX 78737
Matthew
Job Details: 10/16/2023
"Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply power. Found the breaker to unit was tripped. Flipped breaker and tested, unit is now functioning properly. Job complete. Office to run cc on file."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Waco, TX 76710
Jonathan M
Job Details: 10/16/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. replaced the wash motor and control and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Austin, TX 78703
Wesley
Job Details: 10/16/2023
Arrived onsite and found unit operating with failed control and inverter. Replaced control and inverter and function restored. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Harker Heights, TX 76548
Tyler
Job Details: 10/16/2023
"Arrived on site for refrigerator showing po failure, upon arrival confirmed ui display had po and tested voltage from outlet to unit. Found stable 123vac. Found no drops from hv to ui control and no damaged wires. Replaced ui and hv control after verifying temps actual at 2/38. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08L
Near Cedar Park, TX 78613
Miguel
Job Details: 10/16/2023
"Arrived on site for ice maker not working all the times. Sometimes it will work and others it does not. Found temperature in refrigerator and freezer are good. Fans are working. Water in tray is full. Cubes it did make are solid and full. Replaced ice maker, verified operation. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78752
David Z
Job Details: 10/16/2023
"Arrived on site to diagnose washer that was not spinning. On arrival resident advised me that the unit leaked on first usage. I tested the unit and found it filling and spinning in regular cycle, drain and spin as well. Ran a cleaning cycle and could not duplicate any kind of leak, but the water is also very hot and causing a lot of steam moisture building/dripping around the dispenser housing. Advised customer to double check spin settings on console due to issue with some that default / reset to no spin. Advised to get video if either issue returns. Unable to verify any failures at this time. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Blanco, TX 78606
Luis
Job Details: 10/16/2023
"Arrived on site. Found traces of dye on filter drier,possible dye due from prev tech checked high side pressure no dye in any other location. Replaced the dye drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked evaporator frost forming. Let unit run checked both compartments no traces of dye,powered unit off let pressure equalize checked both compartments no traces of dye."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/16/2023
"Arrived on site for a dishwasher that has an issue with the top rack. Inspected unit and work area. Found that the top rack was not fully inserted onto the slider, and that the back wheel of the top rack was sitting behind the slider. Removed the left rail in order to get the rack out of the slider. Readjusted the rack and tested the unit. The unit begin to work and operate as designed. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near Killeen, TX 76542
Tyler
Job Details: 10/16/2023
Arrived on site for dryer.got no response by phone your door. Need office to reschedule once Availability of customer(new owner) is known.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Del Valle, TX 78617
Kimo
Job Details: 10/16/2023
Arrived onsite for a refrigerator that is not cooling. Upon inspection I found that the Evap had a incomplete frost pattern and no signs of a defrost issue i checked the compressor and found that is was running a 0.5 amps. Which points to a ss issue I am ordering sealed system. Office to reschedule ; ordrng 1 W11579351 (EVAPORATOR) and 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600 (R600)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lago Vista, TX 78645
Maurice R
Job Details: 10/16/2023
"Arrived onsite for IM not working. On inspection the customer tells me that they only get 2oz on a measured 8oz pour. Pulled the filter out and installed a bypass. The unit dispensed 8oz on a 8oz pour. Informed the customer that the filter is clogged and it wont dispense a enough water to the IM to make ice. Customer said that it would make ice sometimes, I then checked the fc temperature and it was -4 on setting of 0? informed her that the fc is cold enough to make ice. Did the fill test on the ice maker with the bypass and it filled. Customer going to replace the filter. No water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, TX 78634
Blake
Job Details: 10/16/2023
Arrived on site to inspect dryer. The door gasket is torn up on the bottom right corner. I removed the old gasket and replaced it. I found good airflow and heat from the unit. The unit now operates as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Cedar Park, TX 78613
Miguel
Job Details: 10/16/2023
Arrived on site for microwave showing error. Found stored error of f1e5. Attempted to removed oven from wall but was unable to removed left side out of wall. Bottom leg is stuck. When putting unit back in the door is now not level. Will need to be adjusted by side hinge. Office to reschedule with 2 techs to attempt and remove. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78717
Miguel
Job Details: 10/16/2023
Arrived on site for dishwasher not working. Found control did not start. Found voltage good at junction. Removed door panel and found power not making it to control board. Found in line fuse for power is bad. With power unit completed diagnostics with no issues. Will need new harness. Reset for fri am. ; ordrng 1 W11662347 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Round Rock, TX 78681
Blake
Job Details: 10/16/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the bearings, idler pulley, and belt. I reassembled and tested. The unit now operates as designed. No gas leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket and using my heat gun, I heated the gasket and shaped it before installing. Once installed, I inspected it and found it sealing all the way around the door. I recommended the customer leave the door closed for approximately three to four hours to allow it to mold to the chassis. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78738
Matthew
Job Details: 10/16/2023
Arrived onsite to replace faulty UI. Replaced and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2023
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I tested in automatic test first (test 12) and the unit operated as designed. I manually tested the valves and they, along with the sensor, filled and sensed as designed. While manually testing the valves, I found the unit with a large amount of detergent send in the drum assembly (photo). Customer advised that they are placing the detergent pods in the dispenser drawer. I recommended not doing that as the plastic from the pod does not dissolve well and clogs up the dispenser which is the reason the unit is showing the error code. I made recommendations for use and care, as well as, detergent and softener use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS05
Near Pflugerville, TX 78660
Blake
Job Details: 10/16/2023
Arrived on site to inspect gas cooktop. The customer was concerned that all igniters spark when igniting. I explained to the customer that its designed to do this. I tested all burners and found everything operating properly. No gas leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/16/2023
"Arrived on site for dryer freezing display and over heating on the last 9-12 minutes. Upon arrival found no errors. Found element divider slightly wrapping and relay on control getting stuck. replace fuse, thermistor, cutoff, thermistor fix, element, and control. Tested unit and found dryer working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Wesley
Job Details: 10/16/2023
Arrived onsite and replaced the harness. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Lou
Job Details: 10/13/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the valve bezels coming unglued, I removed and replaced the bezels and tested. Unit is operating as designed. No gas leaks detected during service, job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB08
Near Austin, TX 78732
Paul
Job Details: 10/13/2023
Arrived onsite for a microwave with vibrating noises. I found the right side hanger bolt not tight causing the cover to vibrate and make a buzzing sound. I tightened the bolt and tested the unit. The unit sounds normal and is no longer making the noise. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Miguel
Job Details: 10/13/2023
"Arrived on site for dishwasher not working, found f4e3 stored I. Diagnostics, confirmed motor assembly is bad. Replaced motor assembly. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect side by side refrigerator. The RC door has a dent. The customer has also had a lot of bubbles in the dispensed water but has recently gone away. I am ordering the RC door and returning with parts for the water in case it returns. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 LW11091610 (RC door) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect dishwasher. The lower spray arm is broken. I am ordering the spray arm to resolve. No leaks observed during service. ; ordrng 1 WPW10491331 (Spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78633
Gerald
Job Details: 10/13/2023
"WRX735SDHZ04 arrived on site to inspect frozen freezer. Upon inspect he customer produced pictures of ice on the left side of the FC. Inspected the door and found significant warping at the bottom of the FC door. Also discovered that the slide will not allow the left side of the FC door to close unless it is pushed in but it is barely noticeable. Ordering the door, slides and brackets for return service. No water leaks observed during service. Office to contact the customer to R/S. ; ordrng 2 W11265130 (Slides)s and 1 WPW10284682 (L bracket) and 1 WPW10284683 (R bracket) and 1 W11435351 (Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78745
Luis
Job Details: 10/13/2023
"Arrived on site. Found water not dispensing,removed upper cover found frozen waterlines at valve and water tank,checked icemaker housing,installation appears correct added sealer around gaps,defrosted tank and lines tested icemaker fill pass,tested water dispenser pass"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78703
Joe Z
Job Details: 10/13/2023
Arrived on site for unit shakes violently. Upon arrival inspected unit and found basket failure. Confirmed flashing light through basket. Need to replace basket per service pointer. Ordering basket. Office to reschedule.; ordrng 1 W10919191 (Washplate) and 1 W11172199 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Gerald
Job Details: 10/13/2023
WRF757SDHZ04 arrived on site to install previously diagnosed and ordered part. Inspected the unit and found that the ice bin door has significant gapping due to a warped door causing warm air to leak into the ice maker. Ordering the RC door and ice door for return service. Office to contact customer to reschedule. ; ordrng 1 W11518736 (Door) and 1 W11171728 (Ice door)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Georgetown, TX 78628
Lou
Job Details: 10/13/2023
"Arrived on site to inspect refrigerator water not dispensing and water on shelving inside fresh foods section. Upon further inspection, the customer advised that they had to turn the ice maker and water off due to the ice maker fill tube leaking from the top of the unit. I found the fill tube bulb cracked (photo). I removed the ice maker and found the fill tube chute full of ice (photo). The customer advised they found water on the shelving under the water filter housing and they had just replaced the filter which was a knockoff filter and not an OEM manufacturer correct filter. I placed my bypass in the filter housing and turned the water on at the wall,and tested the dispenser and it operated as designed. I did not test the ice maker due to the fill tube being damaged and there is water in the motor. Looking at past repairs, this has been an ongoing issue. I am ordering the ice maker, fill tube, permagum, dual valve, reservoir, water filter and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. Water turned off at the wall and the ice maker is turned off at the UI. No water leaks observed during service. ; ordrng 1 W11415785 (Fill tube) and 1 WPW10300024 (Ice maker) and 1 212643 (Permagum) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdf331pahs1
Near Manor, TX 78724
Joe Z
Job Details: 10/13/2023
"Arrived on site for door not closing correctly. Upon arrival,inspected unit and found debris in latch preventing the door from closing correctly. Removed debris and latch is failed and strike will not press latch. Removed latch and by passed switch. . Am now able to get into diagnostics. Got error codes F5-E1 door switch stuck open. Need to replace latch. Ordering all parts to latch. Office to reschedule ; ordrng 1 WPW10274884 (Latch) and 1 WP8524471 (Latch actuator) and 1 W10678341 (Latch spring)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/13/2023
"Arrived on site to test unit for beeping after cycle starts and doesnt allow water into unit. Upon closer inspection found code f6e2 meaning know water, reset units codes. Tested unit unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Sterling
Job Details: 10/13/2023
On arrival verified vent complaint. Found crushed vent hose behind unit. Took photos and attached. Advised customer vent may need to be replaced. Attempted to move dryer forward to ease restriction of vent. Dryer then blocks door of closet it is in from closing which prevents access to another room. Pushed unit back to allow door to close. Advised customer vent issue needs to be fixed to allow proper air flow of unit. Operational test good. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Georgetown, TX 78626
Sterling
Job Details: 10/13/2023
On arrival found no power to outlet. Spoke with builder and found power was damaged recently at breaker box and will need to be repaired before diag can be completed. Job complete builder will call back when power is returned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Lampasas, TX 76550
Tyler
Job Details: 10/13/2023
"Arrived on site for refrigerator making an odd noise when cooling. Upon arrival confirmed sound and found sound still rattling from compressor area, added sound pads to condenser line and suction line, found no removed. Call complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Andice, TX 78628
Lou
Job Details: 10/13/2023
"Arrived on site to inspect cooktop flames not hot enough. Upon further inspection, I tested the cooktop and found the front right burner would not change from high to medium and the back left burner flame was too small or not hot enough. I inspected the orifices and found the back left burner orifice incorrect (79). Customer had the orifice converter ion kit that came with their owners manual and I replaced the orifice with the correct orifice(108) and retested and it is operating s designed. I attempted to adjust the flame on the front right and was unable to get the flame correct. I am ordering the front right burner valve and scheduled return service for 10/19/23. No gas leaks detected during service.; ordrng 1 W10859922 (Right front valve)"
We serviced a
WHIRLPOOL OVEN
Model KEMS309BSS01
Near Austin, TX 78746
Wesley
Job Details: 10/13/2023
Arrived onsite for unit which would not turn off. Customer had unit repaired under AHS warranty. Called to report findings to safety. Control replaced for stuck relay. Unit is now operating as designed. Sr#7737509588
We serviced a
WHIRLPOOL RANGE
Model SF377PEGQ7
Near Austin, TX 78704
Wesley
Job Details: 10/13/2023
SR#7737501601 unit door glass shattered during self clean and door glass is no longer in stock. Advised customer on findings and reported findings to safety. Customer will pursue replacement. No repair coverage. No part availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lockhart, TX 78644
Andrey
Job Details: 10/13/2023
"Arrived on site for no ice production, tested unit found ice accumulated on feeler arm do to what spraying out from the water fill tub and will not reset, will need to install pressure regulator and replace water valve on next visit rescheduled for 10/20; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Luling, TX 78648
Andrey
Job Details: 10/13/2023
"Arrived on site to test unit for not operating properly, tested unit found loose wire on drain pump, secured wire and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78704
Wesley
Job Details: 10/13/2023
Arrived onsite and replaced panel to repair scratches under one stop provision. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78753
David Z
Job Details: 10/13/2023
"Arrived on site to install new lid to resolve broken lid. Found both hinges are fine, just lid broken. Replaced lid and verified proper operation. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Georgetown, TX 78628
Miguel
Job Details: 10/13/2023
Arrived on site for dryer not heating.. ran test and found heater working properly. Vent checked and found to be clogged within the wall. Left vent disconnected and advised them to have the vent cleaned before connecting back. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Paul
Job Details: 10/13/2023
Arrived onsite for a dishwasher that will not start. The customer stated the control panel will beep when a selection is touched but the lights will not turn on and the start button will not work. I found exactly what the customer described. I was able to enter diagnostics and all the lights on the control panel illuminated. I found no stored error codes. I ran the service cycle and the machine completed the cycle and worried as designed. I verified good voltage and polarity at the J-box. After the service cycle the unit was still responding the same way with all the selections beeping but the indicator lights never turned on. I did a power reset and everything started functioning correctly. I ran the service diagnostics cycle again and it completed the cycle and worked as designed. I then tested all the selections on the control panel and all responded correctly and the indicator lights turned on with each selection. At this time the unit is working as designed. I called Whirlpool Techline and spoke with Robert SR# 7737550768. Robert agreed with me that if the problem continues to change out the OWI because its about the only thing in the machine that can effect the 5VDC circuit. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Lampasas, TX 76550
Tyler
Job Details: 10/13/2023
Arrived on site for washer going from sensing to agitation without filling with water. Upon arrival confirmed failure from two videos customer recorded of washer agitating cloths without water. Found no errors in diagnostics. Found pressure hose clear and no trapped debri. Found pressure switch built in control failing. Replaced control then tested unit. Found no leaks and washer filling and working as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kingsbury, TX 78638
Andrey
Job Details: 10/13/2023
"Arrived on site to replace previously diagnosed timer and knob, replaced and tested unit is now running as designed, job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/13/2023
"Arrived on site to inspect unit for time changing 10 minutes fast even after the client. Upon closer inspection found bad panel. Replaced panel, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Kyle, TX 78640
Leonardo
Job Details: 10/13/2023
"Arrived on site to test unit for not using water in cycle. Upon closer inspection found bad motor assembly, replaced motor assembly. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78753
Joe Z
Job Details: 10/13/2023
"Arrived on site for partial display. Upon arrival, inspected unit and found partial display and ui not responding. Need to replace panel. Replaced ui panel W11632709 and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0BS3
Near Andice, TX 78628
Lou
Job Details: 10/13/2023
"Arrived on site to inspect range burner flames. Upon further inspection, I tested the cooktop burners and found the front left burner taking too long to ignite. Found the ignitor had dropped down and wasnt making good contact with the burner cap. Adjusted the ignitor and retested and all burners are operating as designed (photo). Also found the oven door outer glass trim is coming off and not securing the glass in place (photo). I attempted to reattach the trim, but it continued to pop off which with it not securing the glass properly becomes an issue. I am ordering the outer door glass and scheduled return service for 10/20/23. No gas leaks detected during service.; ordrng 1 W11176456 (Outer glass door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Georgetown, TX 78626
Sterling
Job Details: 10/13/2023
On arrival found unit does turn on. Ran diag cycle and all checks good. No leaks detected during service. Unit is operating as designed. Advised control requires extended press on control keys due to Ada unit. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near Austin, TX 78738
Scott
Job Details: 10/13/2023
Arrived on site for dryer louder then normal. Ordering sound pads and anti vibration kit in SP W11378591A. . Call to set return; ordrng 1 W11401018 (Noise kit) and 8 W11113654 (Sound pad)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect dishwasher. The dispenser door is coming into contact with the upper rack causing it to not open fully. The upper rack and lower rack has rust. I am ordering the racks and the dispenser to resolve. No leaks observed during service. ; ordrng 1 W10909088 (Upper rack) and 1 W10161215 (Lower rack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Luis
Job Details: 10/13/2023
"Unit 3213Arrived on site for noise complaint. Unit in a defrost cycle,let unit finish cycle compressor and fans powered on loud vibration noise from compressor compartment,removed cover adjusted tubing in compressor compartment installed cover noise no longer present power cycled unit let compressor power on tested no odd noise,repeated process multiple times no odd noise from unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2023
"Arrived on site for refrigerator not producing ice. On inspection the IM passed all test. On further inspection found the fc evap full of ice. Tested bi metal and it was open turn the defrost and it did not come on. Ordering bi-metal. Did a yesterday on the evap fan, it was on but no air was coming out of the damper. Ordering a damper. Informed the customer that the unit needed to be defrosted before we come back, customer sign the waiver. No water leaks detected during service.; ordrng 1 W11578030 (Evap motor) and 1 WPW10479155 (Damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Jarrell, TX 76537
Jonathan M
Job Details: 10/13/2023
"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that wants the unit starts and fills with water, it will do nothing but drain out the water. Did confirm the customers complaint and ran it through diagnostics. Found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and did confirm that the wash motor would not activate. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ1
Near Lampasas, TX 76550
Tyler
Job Details: 10/13/2023
Arrived on site for range with melted glass top. Upon arrival confirmed failure and found center of front left dual burner had literally melted downward towards burner. Called techline and safety team and reported findings sr#7737550575. Safety team recommend not repairs unit and instructed me to tell the customer to call whirlpool directly for further assistance due to failure. Call complete
We serviced a
WHIRLPOOL WASHER
Model Mvw6200kw2
Near Austin, TX 78724
Joe Z
Job Details: 10/13/2023
Arrived on site for sparks underneath and tripping breaker. Upon arrival. Raised unit to inspect harness and lower components for potential sparks. Found leaking capacitor. Replaced capacitor W11395618. Test resistance of drain pump and is good. Test unit. Found when as soon as knob is turned basket begins to spin on its own. Believe there is a shorted wire in harness. Replaced harness and same issue persist. Contacted CS for assistance. Recommend replacement of control. I also am ordering drain pump due to issue started when cycle was getting ready to spin. I would like to replace drain pump and control at same time. Ordering Control and drain pump. Office to reschedule ; ordrng 1 W11556725 (Control) and 1 W11399437 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Austin, TX 78746
Wesley
Job Details: 10/13/2023
Arrived onsite for leaking inlet valve. Replaced the valve. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Austin, TX 78703
Luis
Job Details: 10/13/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Jarrell, TX 76537
Jonathan M
Job Details: 10/13/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit has been making ice on and off for several months, but that it finally just died and has not made any ice over the last several days. Found the icemaker stuck in the middle of a harvest and attempted to jump the icemaker. Found that the motor would not turn. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect single wall oven. The UI is not responding properly. I was unable to get the unit into diagnostics. I tried cycling power but found no change. I am ordering the UI to resolve. The one I was sent was incorrect. Office to order parts and schedule service. ; ordrng 1 W11600370 (UI)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Marble Falls, TX 78654
Maurice R
Job Details: 10/13/2023
Arrived onsite for washer making a noise. On inspection had the unit in diagnostics mode and when the agitator started to shake violently and the cap came off and hit the lid. Stopped the unit and gain access to the gearcase found oil every where. Pulled the rotor and found oil all over it. Pulled the clutch and slider found oil on them. Went to pull the agitator off and broke it get it off. Since they have not approved the repairs and I did not have the agitator stopped the repair. Ordering a new agitator and will return next Friday since it is the only day open. No water leaks at the time of service.; ordrng 1 W11550891 (Agitator) and 1 W11551646 (Basket nut.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Hutto, TX 78634
Sterling
Job Details: 10/13/2023
On arrival.Verified DW not hooked up. Found drain hose not attached and water line not attached. Installed both correctly and ran diag test. All operations good no leaks detected during service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Buda, TX 78610
Leonardo
Job Details: 10/13/2023
"Arrived on site to test unit for not drying dishes at end of cycle. Upon closer inspection found open heating element. Replaced heating element, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Austin, TX 78737
Matthew
Job Details: 10/13/2023
Arrived onsite for unit needing natural gas orifice replacement. Replaced all orifice according to tech sheet. Ran unit and found flame is nice and blue but weak. Customer has a restricted line. Unit was a new install. Customer will contact installer to check for restriction. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect top load washer running out of balance. I found the suspension worn. I removed and replaced the suspension and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect dryer. The customer informed me the timer makes a ticking noise when its in the off position. I removed and replaced the times and tested. The door handle has broken off the door. I am ordering the door and handle to resolve. Office to order parts and schedule service. ; ordrng 1 W10861225 (Handle) and 1 W10861224 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Lockhart, TX 78644
Andrey
Job Details: 10/13/2023
"Arrived on site to replace previously diagnosed door gasket, installed and it is perfect with no ripples on the corners, ran unit and found no leaks unit is running and designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
David Z
Job Details: 10/13/2023
"Arrived on site to follow up on refrigerator that was not defrosting. Checked heater and found it was not correctly installed and sitting in the drip tray. I also found the bimetal bulging in the harness and replaced. I put the unit in forced defrost with bimetal jumped and verified heater came on, and heater positioning was adjusted. Unit working as designed. Repair completed."
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Austin, TX 78738
Scott
Job Details: 10/13/2023
Arrived on site for dented cabinet. Found cabinet defective . Reordering part . Customer also mentioned scratched on front panel . Call to set return ; ordrng 1 W10806345 (Front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect side by side refrigerator. The filter door has broken off. Also the ice doesnt always dispense. I found the ice motor running but the gears not grabbing properly. And sometimes the gears strip. I am ordering the ice container and motor gear as well as the filter housing to resolve. No leaks observed during service. ; ordrng 1 W11244434 (Container) and 1 W11162042 (Housing) and 1 WP2220458 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Round Rock, TX 78664
Blake
Job Details: 10/13/2023
Arrived on site to inspect top load washer noise. I removed and replaced the actuator and tested. The sound is still present. I found the cam has stripped the gearcase output shaft. The gearcase is needed to resolve. I am ordering the geacase cam and capacitor. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2023
"Arrived onsite for dryer not drying. On install found heat set for medium turn it to high and found the washer was set to medium spin. I set the spin to xtrra fast to get more water out of the clothes to help the dryer dry them. Informed the customer to wipe the moisture sensor once month to keep them working correctly. The unit heated to 267?, it is getting hot enough to dry clothes. Customer is going to try the new settings in see if it helps. The smell that is in the dry is the new heating element burning off the factory oils. Air flow was good on the unit. SR7737549540."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2023
"Arrived onsite for washer dispensing to much detergent. Found that the unit was set on the lowest soil setting. Did not find and other settings to change the amount of detergent that gets distributed into the unit. The keys are not very responsive to the touch, informed the customer to connect the unit to the WiFi to get software updates. Sr 773754872 WP said there is no setting to change for softener, you can only set the amount detergent going in to the unit. No water leaks detected."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dripping Springs, TX 78620
Matthew
Job Details: 10/13/2023
Arrived onsite for unit heeding a gearcase. Upon disassembly found agitator seized to shaft. Will need to break agitator off to replace gearcase. Ordering agitator and actuator. Set to return Friday the 20th; ordrng 1 W11550891 (Agitator) and 1 W11481722 (Actuator)
We serviced a
JENN-AIR COOKTOP
Model JIC4536KS01
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/13/2023
"Arrived on site to replace display, replaced display. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78704
Wesley
Job Details: 10/13/2023
Arrived onsite and repaired by replacing door skin. All checks good. Advised customer on repair.