Service History 83

We serviced a
AMANA REFRIGERATOR
Model ARS2661BS
Near Georgetown, TX 78633
Jonathan
Job Details: 06/19/2021
"Arrived on site for refrigerator not cooling. Found unit pulled out on arrival. Powered unit on and found Compressor turning on and shutting off. Removed starting device and installed new. Measured compressor electrical windings and found within range. Removed starting device and installed new. Powered unit on and found same failure occurring. Found compressor having mechanical failure. Would need to replace compressor to repair
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ7
Near Liberty Hill, TX 78642
Justin
Job Details: 06/19/2021
"Arrived on site for a MW sparking on the inside. Upon further inspection I found the interior paint had no chipping or discoloration. I tested the unit with a microwaveable cup of water and could not recreate the sparking. Due to being a new build I called the builder and left him a voicemail. I advised him I could not recreate it, and that if they tested it again they needed to use a MW friendly cup with water.Unit is working as designed at the time of service. Call complete."
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Round Rock, TX 78681
Kayman
Job Details: 06/19/2021
Arrived onsite for washer banging around during wash. Upon inspection I found all springs in tact and seemingly in good condition. ; ordrng 1 35-6615 (Transmission) and 1 12002213 (Bearing kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78732
Luis
Job Details: 06/19/2021
Arrived on site for noise complaint. Ran diagnostics diagnosed loud noise from damper control replaced defective damper control ran diagnostics noise no longer present on damper control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
"Arrived on site for a refrigerator not turning on. Upon arrival the customer stated they had a power outage the day before for a few hours. Upon further inspection I found the unit not responding at all. I gained access to the back of the unit and found good voltage at the wall. I then checked voltage at the control P1-1 to P1-2 and found 120VAC. I found no voltage going to any other component though. This indicated a bad control. I quoted the customer for the control and replaced it. The unit still did not turn on. I then isolated the LED control board by unplugging the unit and removing it from the HV control. The unit then started up. This indicates a faulty HV control and LED board Ordering the LED board and returning with all other parts. (I removed the new control, so the control will be returned as unused to be brought back).
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, TX 78723
Matthew
Job Details: 06/19/2021
Arrived onsite to replace previously diagnosed parts. Replaced strike. Tested unit and unit is functioning properly. Latch is engaging. Job complete
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Buda, TX 78610
Robert
Job Details: 06/19/2021
Arrived on job for complaints of not working. Found the door switch not showing door closing. Replaced latch. After replacement test operation washer still not allowing water to enter. Replaced main control and the dishwasher now working properly.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Georgetown, TX 78633
Jonathan
Job Details: 06/19/2021
"Arrived on site for dryer not turn drum. Inspected unit and work area. Verified failure. Disassembled unit and found broken belt and lint buildup. Removed lint buildup and installed new belt. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Kayman
Job Details: 06/19/2021
Arrived onsite for range with no bake function. Upon inspection I found the ignitor would draw amps then quickly drop to zero. Customer states that previous company replaced the ignitor recently. I accessed the rear of the unit to test the control. I found 120 VAC would leave the control to the ignitor for about 2 secs then drop to zero indicating a bad relay on that control board. Office to R/S due to part availability.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Matthew
Job Details: 06/19/2021
"Arrived onsite for microwave door not closing or operating correctly. Upon inspection found door damaged which would need replacement. Also found potential frame damage due to bent hinges. Even with the door completely shut the door is not leveled. In this position not allowing the switches to make good contact and stopping heating. If the door is pushed and held up, unit will heat. Tech line will need to be contacted for recommendations on how to proceed. Took pics in SD. If tech line approves attempt recommend ordering door and returning with interlocks. Office to call tech line; saved tckt"
We serviced a
GE MICROWAVE
Model JE1860SH04
Near Cedar Park, TX 78613
Kayman
Job Details: 06/19/2021
Arrived onsite for microwave not heating. Upon inspection I found the unit would spin light and the blower would engage but no heat. I accessed the HV components and tested the mag capacitor and diode. I tested the magnetron and it showed less than 1 ohm. I found the capacitor and diode faulty.
We serviced a
GE MICROWAVE
Model JVM6175DF1BB
Near Georgetown, TX 78626
Kayman
Job Details: 06/19/2021
Arrived onsite for microwave with hat wont operate but does have power and interior light on. Upon inspection I found one of the interlock switches looks slightly burnt at the connector. I found one of the TOCs open but according to CS this is normal. I jumped that toc and was able to restore power to the display but I could not get any function to work and the fan was stuck on.. I found the display lit up but none of the buttons would press and there were no press tones.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
Arrived on site for a refrigerator leaking from the valve area. I gained access to the valve and found it physically broken causing it to leak. I replaced the valve and then tested the unit. The valve is no longer leaking. I then tested the water at the dispenser and found it working as designed. No leaks observed by the end of the service. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISB48DYB
Near Austin, TX 78737
Robert
Job Details: 06/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation and fan still not working. No voltage to fan checked evaporator fan switches and both good. Bypass the bi- metal switch and no power still. Spoke with CS and the harness is only other option. ; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
Arrived on site for a cooktop with a gas leak. Upon arrival the customer said the builder had a plumber come out and they found the gas supply line cracked on the fitting. I used my leak detector and found a leak at the gas line connection to the regulator. I turned off the gas and removed the gas line. Upon further inspection I found the fitting actually chipped and cracked allowing the leak to occur. I found the unit itself as designed. Office to reschedule. ; ordrng 1 30-48KITRC (Gas Supply Line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Austin, TX 78745
Luis
Job Details: 06/19/2021
"Arrived on site for no cool. Compressor and fans running,removed evaporator cover found frost build up only on inlet of evaporator diagnosed a leak in the system unit will need a new compressor,evaporator and filter drier.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL00
Near Austin, TX 78735
Luis
Job Details: 06/19/2021
"Arrived on site for no cool in fresh food section. No ice build up on cover or evaporator coil,found ice build up in return vent in fresh food section. Removed cover found liner has pulled away from insulation causing warm air to enter vent and block with ice
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
"Arrived on site for a dishwasher not washing. Upon arrival the customer stated the unit would fill and drain, but would not wash or dissolve the soap. Upon further inspection I found a partially dissolved pod at the bottom of the tub. I put the unit diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a test cycle and found the unit running as designed. I measured amp draw at the heater and found it working. I also found correct voltage at the control. This indicates a possible intermittent sump/motor failure or control failure. I unplugged the unit then replaced the sump/motor and the control. I then put the unit back into diagnostics and found it working as designed. I observed no leaks at the time of service.Unit working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78756
Scott
Job Details: 06/19/2021
Arrived on site . Replaced mag cap and diode . Ran heating . Unit is heating to WP specs . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Georgetown, TX 78628
Jonathan
Job Details: 06/19/2021
"Arrived on site for washer not filling with cold water. Inspected unit and work area. Found previous water damage behind unit (see SD-QUICKPIC). Found drain pushed to far down standpipe. Had customer sign waiver for water damage. Corrected drain line and added a zip tie to drain line. Performed diagnostics mode and checked fault codes. Found fault code F0-E3 overload, F0-E4 spin limit by water temperature, F8-E1 long fill, F3-E2 inlet temperature and F2-E1 sticky key. Performed encoder test and found all key working. Performed manual test mode and found cold solenoid not opening. Found inlet valve getting 120 volts. Ran all other components. Found inlet valve at fault. Removed failed valve and installed new. Assembled unit and tested in automatic test mode. All tested good, no water leaks detected.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Jonathan
Job Details: 06/18/2021
"Arrived on site for washer not spinning water out of clothes. Customer stated that the 3rd time they used it and would not go to spin. She stated that it was 2 sheet and a pillow case on bulky cycle. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load. Performed automatic test cycle and found completed. Gained access to gearcase and actuator. Found no signs of abnormal wear and tear. Ran manual test cycle and found all components working. Leveled unit and tested on high spin. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78739
Robert
Job Details: 06/18/2021
Arrived on job for complaints of noise from freezer door. Replaced cam and noise no longer there.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS3
Near Austin, TX 78744
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for lights not working. Test unit and found right light bulbs wires cut. Will need to order new light bulb office to reschedule. ; ordrng 1 W11493395 (Led light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 06/18/2021
Arrived onsite and found unit had failed start device. Replaced start device. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78751
Scott
Job Details: 06/18/2021
"Arrived on site , replaced panel door . No other issues found. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/18/2021
"Arrived on site to replace RF burner head and cap, replaced parts. Tested unit, unit works good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78723
Scott
Job Details: 06/18/2021
Arrived on site . Replaced both dispenser paddles . Ran diagnostics all checked normal. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Austin, TX 78738
Robert
Job Details: 06/18/2021
Arrived on job for complaints of not cooling. Found loose connection at plug . Reconnected and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Kayman
Job Details: 06/18/2021
Arrived onsite for refrigerator making noise when you open the doors. Upon inspection I found the unit would creek and make a metal on metal noise when either door was opened. I found the noise to be coming from the condenser. I called techline to report. SR#7731039152. I found the unit to be resting in the grout joints of the tile floor causing the unit to sit un level. I pulled the unit out and the noise went away. I pushed it back into place and could not recreate the noise. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Georgetown, TX 78626
Jonathan
Job Details: 06/18/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found heater burnt on ice maker and fused opened. Found interior lights flashing. Removed failed ice maker and wired new fuse. Cycled ice maker and monitored. Found ice maker working as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
"Arrived on site for washer making clicking noises and not completing any cycles. Upon arrival I was able to enter diagnostics and found an F7E6 error code indicating a motor fault. Upon further inspection of the unit I found the new style actuator had slipped off the cam assembly causing unit not to be able to adjust and leading to the control thinking there is a issue with the fault motor circuit. I was able to temporarily reattach the actuator in place allowing customer to use it until we could return with a new actuato
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM
Near Copperas Cove, TX 76522
Al
Job Details: 06/18/2021
"Arrived on site and inspected Kitchenaid French door refrigerator cooling issues.Confirmed the complaint and found there was a sticky blue substance and frayed wires inside the Left UI compartment.The issues were photographed and SW was called an notified of the situation.After unplugging the deli UI the top inside lights came on and the Door UI came back on. The water never dispensed, so Im ordering the dual valve left deli drawer with plug harness and will return with other parts.Office to schedule return services.Needs more work ; ordrng 1 WPW10394076 (VALVE) and 1 W10733259 (Cover Crisper Door with Gasket Left Door) and 1 W10852747 (User Interface Black) and 1 W10341329 (Dual water valve) and 1 WPW10675033 (CONTROL)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Holland, TX 76534
Kayman
Job Details: 06/18/2021
Arrived onsite for dryer with burning smell. Upon arrival I confirmed correct voltage at the terminal block. I removed the drum and found a pile of dog food inside the element housing that was black and charred. I removed the dog food and any excessive lint that was built up. I reassembled the unit and tested. I am no getting any abnormal burnt smells at this time. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP0
Near Kempner, TX 76539
Al
Job Details: 06/18/2021
Arrived back on site to install previously ordered pump and motor. Reassembled and unit tested as designed without any leaks.JOB COMPLETE
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS3
Near Belton, TX 76513
Kayman
Job Details: 06/18/2021
Arrived onsite for ice maker not producing ice. Upon inspection I found the recirculating pump would engage but no water would enter the reservoir. I accessed the wiring to the pump and found the connector corroded and wires broken for the water level sensor. I disconnected the connector and attempted to fill the reservoir. The valve engaged but no water passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near West, TX 76691
Jonathan
Job Details: 06/18/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. The customer advised that whirlpool was supposed to be covering the repair but I did not see any parts and labor concession in there entitlement. I did inform the customer that we could postpone service if they wanted to get it covered by whirlpool. However the customer advised that they needed the unit fixed and would just proceed with repair. They did advise that the unit was making a clicking sound and was not cooling.Replaced starting device and the unit started working immediately. Unit began to cool and is working as designed. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KB1
Near Belton, TX 76513
Tyler
Job Details: 06/18/2021
Arrived on site for dishwasher still not operating correctly according to customer. Upon arrival tried entering diagnostics but found it no responsive. Upon further inspection I found temp sensor slowly starting to fail. Also found control is sometimes detecting water temp and other times it isnt. I replaced both sensor and control and ran every test I could on dishwasher found it fully functioning as designed with no leaks before during or after repairs. Also found water lvls were exactly filled to desired range and was circulating water through unit efficiently. Call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Killeen, TX 76542
Al
Job Details: 06/18/2021
Arrived back on site to install previously ordered actuator.Removed and replaced it and unit tested as designed.JOB COMPLETE
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Copperas Cove, TX 76522
Al
Job Details: 06/18/2021
Arrived on site and inspected dishwasher not working.I put it in diagnostics and the unit had a 4/3 (wash motor ) error code.Started diagnostics and confirmed the wash motor is defective and will need to be replaced.Ordering the W11085683 wash motor which is a PSP item.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 W11085683 (MOTOR ASSM)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Belton, TX 76513
Kayman
Job Details: 06/18/2021
Arrived onsite to install previously diagnosed parts. I installed the freezer door. The customer had concerns about insulation seeping out of the liner. I advised them to let us know if frost starts to form in the unit. Job complete.
We serviced a
GE MICROWAVE
Model PT9800SH1SS
Near Riesel, TX 76682
Jonathan
Job Details: 06/18/2021
Arrived on site for a microwave that won?t heat. Inspected unit and work area. Confirmed customers complaint and tested all high voltage components. Found the magnetron bad and replaced the magnetron. Tested the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Jarrell, TX 76537
Kayman
Job Details: 06/18/2021
Arrived onsite for refrigerator not producing ice. Upon inspection I found the ice tray empty. Customer stated he had replaced his RO system recently. I found the IM fill tube frozen shut. I accessed the rear of the unit and disconnected the outgoing line on the valve. I confirmed the valve is dispensing water. I steamed out the inlet tube and called techline to report SR#7731033980. He advised that the RO system could be the cause of these issues or the valve is seeping. I reassembled the unit and was able to fill the ice maker with water. I advised the customer to monitor the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Riesel, TX 76682
Jonathan
Job Details: 06/18/2021
"Arrived on site for refrigerator that won?t dispense water very well or make a lot of ice and has a small dent in the door. Inspected unit and work area. Confirmed the customers complaint and the customer advised that she did not care to have the door replaced. She advised that she was told she would be getting a discount from the store for the dent and that it seems silly to replace the door due to this dent being hard to see. Checked the water dispenser and found the water barely dribbling out of the dispenser. Removed the filter and used a bypass cap to check the valve and housing. The unit began to dispense water as designed. I informed the customer the her filter was the issue Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS950SIAE00
Near West, TX 76691
Jonathan
Job Details: 06/18/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found the compressor not running and power cycled the unit. Found the evaporator fans turning on but the condenser fan and compressor not turning on. Placed the unit in service diagnostics and checked both freezer and fresh food thermistors. Both checked good. Ran the unit through the compressor test and found the compressor not trying to start. Tested voltage going to the compressor and found no voltage. Replaced control and tested unit. Unit began to work as designed. Advised customer to give the unit 24 to 48 hours to cool. Call complete.
We serviced a
WHIRLPOOL RANGE
Model RF366PXGQ2
Near Rogers, TX 76569
Kayman
Job Details: 06/18/2021
Arrived onsite to install previously diagnosed parts. I installed the infinite switch and oven sensor. I tested the unit and it is working as designed at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Temple, TX 76504
Kayman
Job Details: 06/18/2021
Arrived onsite for refrigerator with light out in the FC. Upon inspection I found the module dead. I replaced the door switch but still no response. I removed the module and confirmed 120VAC to the module. I found one of the pins on the module slightly burnt and melted. I am ordering a Module (W11520324) for the repair and a control(W11203924) jic. Office to R/S due to part availability. ; ordrng 1 W11520324 (LED module) and 1 W11203924 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 06/18/2021
Arrived onsite and found unit valve broken. Replaced valve. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Copperas Cove, TX 76522
Al
Job Details: 06/18/2021
"Arrived on site and inspected lower double oven not heating.Called Whirlpool Tech Line and spoke with ANDREW SR 7731037139Was told to check tod, harness, lower oven appliances manager, door switch circuit outputs and elementsUnit elements had continuity I was told to order the control for the lower oven.Will return with previously ordered parts.Needs more work ; ordrng 1 W11253188 (Appliance Manager for LOWER OVEN)"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for washer not agitating. Upon inspection put unit in diagnostics and did not get an error code. Ran auto test and found unit not agitating in cycle. Inspection actuator and found shifter arm loose. Unit will need actuator replacement.
We serviced a
GE REFRIGERATOR
Model GNE25JSKFFSS
Near Round Rock, TX 78665
Wesley
Job Details: 06/18/2021
Arrived onsite and found unit operating with broken mullion. Ordering mullion repair. ; ordrng 1 WR17X25027 (Mullion)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Hutto, TX 78634
Wesley
Job Details: 06/18/2021
"Arrived onsite for stuck valve.Replaced stuck valve for front left burner, unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78628
Jonathan
Job Details: 06/18/2021
"Arrived on site for dishwasher drain pump making abnormal noise. Per diagnostics mode and found error code F5-E1 door latch fault. Monitored test cycle and found bearing sound coming from drain pump. Removed drain pump and inspected drain housing. Found house smooth and impeller intact. Installed new drain pump. Performed diagnostics mode and observed for possible water leaks and monitored operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Andrew
Job Details: 06/18/2021
"Arrived on site to replace evap, compressor and filter drier from previous diagnosis. Replaced parts, system held vacuum for 20 mins. Charged system to specs, ideal frost pattern developing. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Tommy
Job Details: 06/18/2021
Arrived onsite for range cooktop back right having flame slip under head. Upon arrival found unit screws not put in allowing unit to have gas slip under. Tightened straightened and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78738
Robert
Job Details: 06/18/2021
Arrived on job for complaints of no water or ice. Found the water line frozen. Thaw the line adjusted temperature and seal cover.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Georgetown, TX 78633
Lou
Job Details: 06/18/2021
"Arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the door would close but would not stay closed. I found the door hinges are good and not bent and the inner and outer door panels are good/not bent. I attempted to remove the upper rack and the left side wheels would not roll out all the way. I found a piece of plastic debris that was wedged in between the rails and rack wheels that wasnt allowing the rack to go in all the way pushing the rack against the door and pushing it open. I removed the debris and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5600xW0
Near San Marcos, TX 78666
Andrew
Job Details: 06/18/2021
"Arrived on site to test unit for long dry times. Found unit is not receiving proper ventilation(took pic). Found vent hose was smashed against wall and has a big rip in it. Removed vent hose tested unit, unit itself is venting as designed. Advised customer to replace vent hose and have venting checked again for any obstructions. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model JF42NXFXDE02
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site to replace failed modules, after replacing multiple modules, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kempner, TX 76539
Al
Job Details: 06/18/2021
Arrived on site and inspected washer with walking issues.Put the unit into diagnostics test mode and found the tub was banging on the front cabinet due to leveling issues.Leveled and tested the unit and unit tested as designed without walking.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Lakeway, TX 78738
Brandon
Job Details: 06/18/2021
"Arrived on site for customer complaint of unit making loud noise, found f7e3 error code, found shifter was stuck in spin mode during wash cycle, found failed control, clutch, and ordering harness as well. ; ordrng 1 W11130936 (Lower harness) and 1 Cnote (Office to reschedule) and 1 W10754448 (Clutch) and 1 W11419051 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near West, TX 76691
Jonathan
Job Details: 06/18/2021
Arrived on site for a freezer that still not cooling. Inspected unit and work area. The customer advised that the unit was working properly for about a month and then it completely frosted over again. Defrosted unit and measured resistance through the evaporator thermistor. The evaporator thermistor was showing out of range for the temperature of the thermistor. Replaced the evaporator thermistor and control just in case and tested the unit. The unit is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED5620TQ0
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced dryer door switch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 06/18/2021
Arrived on site to replace cooktop and console. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Austin, TX 78744
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for broken panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Tommy
Job Details: 06/18/2021
Arrived onsite for dishwasher not filling with water. Upon arrival found unit getting a little water inspected water line and found it kinked. Unkinked line and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Kyle, TX 78640
Kevin
Job Details: 06/18/2021
"Arrived on site and inspected washer and found no saved error codes, replaced valve, *see attention note* , ran all functions in manual diagnostics and test 51 and calibration 52. Customer is using the correct amount of detergent and water temperature is good. Spoke with techline and they recommended discussing correct loading with customer, detergent usage, ensuring that all clothes go into the dryer even on a no heat setting. Recommended using a machine cleaner to remove any buildup like washer magic. No further repair or replaced parts can address this issue.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78704
Scott
Job Details: 06/18/2021
Arrived on site for dryer making a loud noise . Found extra foam gasket in blower housing . Removed item. Dryer is performing normally . No water leaks detected or lint build up at time of service . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
Lou
Job Details: 06/18/2021
"Arrived on site to inspect refrigerator sealed system. Upon arrival, customer advised that the ice began to melt again, but the unit had been cooling just fine until recently. I pulled the unit to inspect the compressor and the heat exchange line where oil was found previously and there was no evidence of a leak. I disassembled the RC section and removed the evap cover and found where the evaporator is leaking at the bottom right side of the coils. I removed and replaced the UV dye drier and the RC evaporator and vacuumed the system. Pressures held at -30/0. I installed 6oz of R134a refrigerant and monitored pressures. I placed the unit in diagnostics and ran test #4. Unit pressures were good at 4/150. I reassembled the RC section and advised the customer that the unit will take approximately 24 hours to cool. No water leaks observed during service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78739
Luis
Job Details: 06/18/2021
"Arrived on site for no ice. Ran diagnostics,optics passed,ice box fan passed E5 error code reading defective thermistor. Ordering a new icemaker ; ordrng 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78749
Jacob
Job Details: 06/18/2021
Arrived onsite for the vent tube not being attached properly after an electrician had moved the unit. Re attached vent tube properly. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78747
Jacob
Job Details: 06/18/2021
"Arrived onsite to try and replace parts ordered by previous tech. Agitator was seized on, cannot do the work. All needs authorization before returning. ; ordrng 1 REQUEST (2 MAN) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s"
We serviced a
GE COOKTOP
Model JB755SJ6SS
Near Taylor, TX 76574
Lou
Job Details: 06/18/2021
"Arrived on site to inspect cooktop damage. Upon further inspection, I found the cooktop cracked at the front left burner area and spread to the back left, back middle and to the frame at the front middle area. I found several places where the glass was broken and missing/chipped out. I contacted the extended warranty techline and spoke to Edward and advised of my findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78721
Matthew
Job Details: 06/18/2021
Arrived onsite for heating element not heating. Upon arrival found loose harness connector at element. Secured harness. Tested unit in auto test and all passed. Unit is heating and functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model MZC31T15DW00
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site for customer complaint of unit not cooling, found compressor was hot and not running, I tested compressor windings, that tested good, found failed start device, I replaced start device, unit tested good.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78732
David
Job Details: 06/18/2021
"Arrived on site to diagnose washer that is not starting. Customer advised that control panel was mostly unresponsive and go off and on at will. Attempted to put unit in diagnostic and found control panel unresponsive. replaced control panel. Verified unit is functioning in diagnostic and in regular cycles. Unit is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 06/18/2021
Arrived on site to diagnose noisy dryer. Ran unit and heard a faint rattling inside the unit. Found screw missing on exhaust pipe where it meets blower housing. Used extra screw to resolve. Used a sound pad to further insulate. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 06/18/2021
"Arrived on site to test unit for lid lock constant clicking. Replaced latch and control , tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB7100AWB
Near Austin, TX 78731
David
Job Details: 06/18/2021
"Arrived on site to diagnose dishwasher that was not opening the dispenser consistently. Removed door panel and examined dispenser solenoid. Found the framework for the solenoid / arm are heat warped and covered in calcium deposits. The arm barely moves at all and has a lot of resistance due to being deformed and covered in calcium. Advised customer we are unable to offer a good repair due to the discontinued parts and warped frame, so replacing the solenoid motor would not fully resolve issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78703
Jacob
Job Details: 06/18/2021
Arrived onsite for element sitter low in the tub. Looked at the element and the element is sitting correctly in tub as designed. Let customer know that the element is sitting properly and cannot be altered and no parts made for the unit will fix the issue. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Wesley
Job Details: 06/18/2021
Arrived onsite and repaired drain pan issue and facia. Ice production looks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
Justin
Job Details: 06/18/2021
(Tw) On-site to install previously diagnosed parts. Installed left and right friction sleeves. Unit now opens and closes properly. Unit functioning as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model PYE23PSDESS
Near Austin, TX 78738
Robert
Job Details: 06/18/2021
Arrived on job for complaints of refrigerator section warm. Found voltage to fan good but not running. Replaced fan refrigerator section cooling now.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Georgetown, TX 78633
Lou
Job Details: 06/18/2021
"Arrived on site to inspect refrigerator freezer door not opening. Upon further inspection, I opened the FC door but it only opened halfway. I found the slides were badly corroded and the left slide bearing strip was damaged. Also found the customer had already cleaned the frost build up out of the FC section. I removed and replaced both slides and tested the door and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Briggs, TX 78608
Al
Job Details: 06/18/2021
Arrived back on site to install previously ordered parts.Installed the panel control but it didnt have the encoder assembly or harness and no screws.C ; ordrng 1 W11414312 (Harness UI) and 1 W11374900 (Encoder Assembly) and 2 8540727 (Screws)s
We serviced a
WHIRLPOOL OVEN
Model WMH31017HS6
Near Pflugerville, TX 78660
Wesley
Job Details: 06/18/2021
Arrived onsite and repaired microwave which had arched and blown its fuse while not in use. Tested with resettable and did not recreate an issue. Replaced fuse. Unit is now operating as designed. Advised customer on the repair.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site to replace liner and gasket, the liner came in damaged, ordering another one. ; ordrng 1 216953600 (Door liner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Lockhart, TX 78644
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for leaking into main cab, upon inspection found the units drain tube clogged and causing issues. Cleared tube with steam and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78732
David
Job Details: 06/18/2021
Arrived on site to diagnose refrigerator with issue with ice bucket. Found ice bucket had cracked on the bottom end. Replaced ice bucket with new. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Luling, TX 78648
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was attempting to make ice but the evap was not getting cold enough, compressor was running but did not coo
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Hutto, TX 78634
Wesley
Job Details: 06/18/2021
Arrived onsite and installed dis board. This corrected issue of bake and broil.
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, TX 78723
Scott
Job Details: 06/18/2021
"Arrived on site for door not closing . Found door closing properly . Heated oven to 350 . When door was closed some times light would come on ,but with small tab ,light would clog off . Heated oven to 425 when closing door light would only stay off bye holding door closed . Ordering hinge receivers . Call to set return ; ordrng 1 W11318331 (Hinge receiver left) and 1 W11317948 (Hinge rev right)"
We serviced a
GE DISHWASHER
Model GDF570SSF8SS
Near Pflugerville, TX 78660
Wesley
Job Details: 06/18/2021
Arrived onsite and found missing middle spray arm assembly. Ordering assembly to repair. Office to reschedule. ; ordrng 1 WD22X10094 (Middle spray conduit) and 1 WD22X26622 (Middle spray arm.)
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, TX 78608
Al
Job Details: 06/18/2021
Arrived on site to install previously ordered parts.Disassembled and installed the control and sensor. Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, TX 78723
Scott
Job Details: 06/18/2021
Arrived on site for washer not spinning at end of cycle . No error codes found . Found lower then normal voltage to motor . Replaced control and cap . Ran calibration and diagnostics wash. All checking normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite to replace previously diagnosed part. Whirlpool sent customer lid. Replaced lid and tested unit. Tested lid lock and all is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Andice, TX 78628
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing proper airflow through unit. Advised homeowner on findings and homeowner will need venting issue corrected prior to using unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/18/2021
"Arrived on site to install previously diagnosed part. Upon arrival customer informed me she heard ice maker begin producing ice. With this, water is also dispensing. Replaced inlet valve regardless to ensure the original inlet valve doesnt go out again and or be intermittent working and not working. Removed inlet valve and installed new valve. Tested water dispenser and water is dispensing as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSP48QHS00
Near Round Rock, TX 78664
Wesley
Job Details: 06/18/2021
"Arrived onsite and quoted 125.80 for parts and 239.99 for service and labor. Replaced shelf, bracket and switches. All function is corrected.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78703
Luis
Job Details: 06/18/2021
"Arrived on site. Installed correct auger motor and shaft tested ice dispenser unit working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for unit making shorted sound. Test unit and found shorted diode. Replaced diode test unit and unit test good job complete. 7730971922