Service History 83

We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Buda, TX 78610
Leonardo
Job Details: 10/18/2021
"Arrived on site to test unit for turntable not working. Inspected the unit,. Found one of motor terminal connectors was broken. Replaced the turntable motor and the unit tested good. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spring Branch, TX 78070
Andrew
Job Details: 10/18/2021
We serviced a
FRIGIDAIRE DRYER
Model FASE7074NW0
Near Austin, TX 78736
Kevin
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed parts. Installed new thermal limiter. Tested unit, unit tested good. Took picture of vent tester test and air flow meter is showing restricted air flow. Advised customer not to use the unit until vent to the exterior has been cleaned by a service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for hood light bulb not coming out. Upon arrival found faulty housing. Replaced housing. Customer had bulb but found light would not shut off. Checked connections and found faulty control. Sending constant voltage to housing. Will need control replacement. Ordering control. Office to reschedule. ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to to test unit for unit malfunction, tested unit found unit not connected to WiFi, needs new software update, advised customer to connect to WiFi and install updated software, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose an ice machine that is turning on and off by itself. Found float in external drain pump sticking. Called tech line and they advised to change pump. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service. Tech line rep (Robert)File# 7732011432
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78626
Tommy
Job Details: 10/18/2021
"Arrived onsite for refrigerator frosting. Upon arrival found both evaps good and unit to be operating as designed. Customer stated it was actually there ice maker that was problem at hand leaking, inspected ice maker found unit to be operating as designed likely had blocked causing water not to get into maker and causing it to go out sides. Unit is now operating as designed job completed."
We serviced a
MAYTAG WASHER
Model MVWX700XW2
Near Austin, TX 78737
Robert
Job Details: 10/18/2021
Arrived on call to replace previous diagnosed parts. After installation test operation washer drain and spin but dispenser cracked will need to replace dispenser. Please send RJ back.; ordrng 1 WPW10658444 (Dispenser)
We serviced a
WHIRLPOOL COOKTOP
Model KGCC766RSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to replace previously diagnosed burners orifice holders, and screws
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78738
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of upper rack loose, and door making a noise when you open it. Found missing clip for upper rack and right side hinge catching. ; ordrng 2 WPW10082853 (Clip)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not cooling in RC, found faulty damper control, ordering damper. Also ordering thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 WP2221296 (Damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
Arrived on site to test unit for not cooling. Found compressor attempting to kick on but not engaging. Replaced start device(WPW10197428) and run cap(WPW10350564) from truck stock. Compressor kicked right on and pulling 1amp. Watched evap develop ideal frost pattern. Advised customer to place glass of water in FC and when completely frozen over to continue using unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TEXHW01
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/18/2021
Arrived on site for FRIDGE WILL COOL/FREEZE OK FOR DAYS THEN RANDOMLY WARMS AND FREEZER DEFROSTS AGAIN --THE DEFROST FRIDGE WILL COOL/FREEZE OK FOR DAYS THEN RANDOMLY WARMS AND FREEZER DEFROSTS AGAIN --THE DEFROST. Captured missing model and serial tag for quick pics. Gained access to control and advanced timer to defrost mode. While waiting for timer to turn on compressor I found score marks underneath the fridge thermostat. Eventually the compressor turned on. Based on the scoring and black marks underneath the thermostat Removed thermostat and installed new thermostat. Powered up fridge. All fans and compressor running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect frost build up in the freezer section. Upon further inspection, I found a large amount of ice/frost built up in the FC section from the center to the right side due to the FC door not closing all the way on the right side and the gasket having a gap. I found the right tian in the lower bin was bent inward causing the bin to sit crooked and keeping the door from closing properly. I removed the door and bins and all of the ice/frost. I removed and replaced the drawer slides and reassembled the FC section and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/18/2021
Arrived on site to install previously diagnosed part. Found oven was not connected to WIFI. Customer contacted WHIRLPOOL WIFI team and got oven connected to the WP App. Once connected I tested the oven light. Manually turned light off and on by UI and it was working. Opened and closed door and light was working as designed. Set oven to preheat and it reached 350 without issue. Prior to WIFI connected and update the oven light was not turning off telling oven door was not closed preventing elements from heating up. Oven heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Killeen, TX 76543
Al
Job Details: 10/18/2021
Arrived on site and inspected washer not washing properly. Ran diagnostics and found the actuator W10913953 was not inserted into the cam causing the malfunction per service pointer W11531483. Ordering the actuator to complete the repair. Needs more work. This call was an add on on this date. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near Austin, TX 78701
Jacob
Job Details: 10/18/2021
Arrived onsite for unit having lint and creating a burning smell. Opened up the unit and found that the unit had a lot of lint around inside and on the element causing the burning smell. Customer remove all the lint. Put unit back together. Tested the unit. Unit tested good. Customer also stated that it takes about 2 or 3 dry cycle to get the clothes dry. Let them know that there could be clogs inside the wall vent causing the unit to no dry correctly. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/18/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Just at the icemaker and found the icemaker motor not turning. Checked voltage to the icemaker and found proper voltage. Replaced icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Copperas Cove, TX 76522
Tali W
Job Details: 10/18/2021
"On site for fridge leaking. Found ice maker fill tube rubber bushing had a hole in it causing water leaking from top of fridge. Replaced fill tube. Turned ice maker on, verified IM fill, and no leaks found after repair. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Killeen, TX 76542
Tali W
Job Details: 10/18/2021
On site for dishwasher not drying dishes properly. No error codes in diag. Ran diagnostics cycle. Found heater is coming on.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
Tali W
Job Details: 10/18/2021
"On site to install previously diagnosed parts. Had to cut out agitator, but found the metal splined portion of agitator is fused onto gearcase shaft. Ordering basket and tub. Returning with previously ordered parts as well. Office to reschedule. AUTHO; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W10528947 (Hub) and 1 W10849477 (Tub ring) and 6 WP8533953 (Hub screws)s and 1 W11038689 (Valve) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Nolanville, TX 76559
Tali W
Job Details: 10/18/2021
On site for fridge crisper drawer rail broken. Replaced rail. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Waco, TX 76708
Jonathan M
Job Details: 10/18/2021
Arrived on site for arrange that has a broken door. Inspected unit and work area. Confirmed the customers complaint and found the outer glass door broken. The customer advised that the glass was broken during installation. Replaced outer glass door and nameplate and reattached unit. The unit is now working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Jonathan M
Job Details: 10/18/2021
"Arrived on site for refrigerator that?s dispensing water and ice intermittently past when the dispenser paddle is done being pressed. Inspected unit and work area. The customer advised that this happens very intermittently and it?s only happened twice within the last month but she wants to make sure that the unit gets fixed prior to the end of her warranty. Could not replicate the issue but the customer states that she?s had several people out to her house while on the same issue and none of the repairs of fixed her problem. Ordering the dispenser paddle, user interface, and flash drive for the updated software. .; ordrng 1 RESEARCH (FLASH DRIVE FOR UPDATED SOFTWARE FOR CONTROL) and 1 WR17X13060 (cover paddle asm ss) and 1 WR17X25503 (display cap touch as)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed spray arm and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/18/2021
"Arrived on site for a trash compactor that has a cracked face over the push the start button. Inspected unit and work area. Confirmed customers complaint but found that the plastic covering over the start switch had bubbled and started to peel it apart due to extended use.
We serviced a
GE DISHWASHER
Model DDT700SSN2SS
Near Bartlett, TX 76511
Tyler
Job Details: 10/18/2021
Arrived on site for dishwasher needing continued diagnostics. Upon arrival confirmed all prior findings. Also found a lot of corrosion around sump assembly. Also confirmed a large hole in dented top right tub corner. Called new techline SR # 1640971392.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near McGregor, TX 76657
Jonathan M
Job Details: 10/18/2021
Arrived on site to install previously diagnosed forts. Inspected unit and work area. Replaced freezer door and reassembled unit. The unit began to dispense water as designed with no leaks present. Tested functionality of the freezer door and the freezer door was operating as designed. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Belton, TX 76513
Jonathan M
Job Details: 10/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced cooktop and knob grommets and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Temple, TX 76554
Tali W
Job Details: 10/18/2021
On site to install previously diagnosed part. Replaced control. Calibrated. Ran diagnostics cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Cedar Park, TX 78613
Justin
Job Details: 10/18/2021
Arrived on site for a refrigerator that was not cooling. I checked temps and found the FC at 68?F and the RC at 64?F. Upon further inspection I found no frost or ice build up on either evap cover. I could not see a frost pattern not either evap. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the back of the unit and found the compressor running. I checked voltage from the black and white at the inverter and found the correct 120VAC and then at the red and black. I found the correct VDC there too. This indicates a failed sealed system. I am ordering a complete SS.Office to reschedule.; ordrng 1 WPW10143759 (UV Drier) and 1 W11506635 (Service Tap) and 1 8201675 (Compressor) and 1 W11094466 (Three Way Valve) and 1 WPW10608485 (FC Evap) and 1 W11492867 (RC Evap)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS
Near Georgetown, TX 78626
Tommy
Job Details: 10/18/2021
Arrived onsite for vent hood having grease pour out. Upon arrival cleaned and spoke with customer on unit design and cleaning habits. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose an ice machine that is over producing ice. Found bin thermistor out of range and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78726
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose refrigerator with ice issues and noise issues, I gained access to the evap cover in the freezer compartment and found that the fan is hitting ice, I found that moisture is getting into the unit from the gasket on the freezer compartment door, I found water pooling on the inside of the gasket where it is drooping. ; ordrng 1 W10407216 (Gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Niederwald, TX 78640
Leonardo
Job Details: 10/18/2021
Arrived on site to test unit for unit not starting when closing door. Test unit and found switches not making contact with door key. Replaced interlock test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Austin, TX 78753
Scott
Job Details: 10/18/2021
Arrived on site for flap on lint trap broken off and down in blower . Replaced lint trap and removed broken part . No lint build up. All checked normal. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Luis
Job Details: 10/18/2021
"Arrived on site for loud noise when fully opening both fresh food door. Diagnosed rounded out pin on door hinge assembly,replaced hinge,bushing and extension tested door operation noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV02
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit making a popping noise when the compressor is on. The customer identified the noise as what theyre complaint is about. I advised the customer that the noise is normal as the refrigerant is going through the system lines. I placed the unit in diagnostics and tested the thermistors, evap fan, compressor, condenser fan and ice maker. Unit is operating as designed. I advised the customer that the unit is operating as designed and the noises are normal. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Georgetown, TX 78626
Lou
Job Details: 10/16/2021
"Arrived on site to inspect range error code. Upon further inspection, I found the display showing F1E0. Following the tech sheet, I removed and replaced the main control and tested the unit. Unit is operating as designed with no further error codes. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect washer taking too long to wash and not getting enough water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. During fill, the unit took too long to fill. The unit operated as designed after fill. I manually tested the valve and found the cold valve not opening fully. I removed and replaced the valve and calibrated. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78664
Lou
Job Details: 10/16/2021
"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I found the breaker tripped. Cycled power to the unit and tested voltage at the outlet and terminal block and got 240V. Removed the back panel and inspected the element and cutoffs and found one of the connectors to the element not fully connected. Tested the components and all are within ohms readings range. I disassembled the interior of the unit and inspected the motor and found it good. Reassembled the unit and tested the unit and it is operating as designed. I recommended that the customer have an electrician inspect the breaker and advised that Whirlpool does not approve of GFCI breakers on major appliances. No lint observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Andice, TX 78628
Lou
Job Details: 10/16/2021
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all of the burners and found the back left burner ignitor does not arc when pressing the valve knob, but will arc when pressing other valve knobs. I removed the cooktop and found the back left burner valve ignitor harness was not fully seated. Reseated and confirmed the others were good and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. I manually tested the hot/cold valves and found the cold valve not opening fully. I removed and replaced the inlet valve assembly and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78626
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=6 degrees. Customer advised that the ice maker wasnt working and not getting water. I tested the water dispenser and found no water coming out but I could hear the valve opening and humming. I pulled the unit out and found the water source at the wall was turned off. Also, I found the unit was not leveled properly. Once I placed the unit back in its space, I leveled the unit and provided recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Andice, TX 78628
Lou
Job Details: 10/16/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the tension pulley wheel badly gunked up as were the four rollers. Also found the belt beginning to fray.I vacuumed the lint from the unit and cleaned all axles. Reassembled the unit with the old belt and tested and unit is operating as designed. I am ordering the belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service ; ordrng 1 WP8547157 (Drive belt) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE REFRIGERATOR
Model GSL25JGCBLS
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=17 degrees and RC=51 degrees. I found frost on the evap cover. Removed the cover and found the evaporator engulfed in frost/ice. Inspected the defrost element and found it shorted as was the thermistor. I removed and replaced the defrost element and thermistor and removed the frost/ice from the evaporator. Tested the unit and it is operating as designed. The evaporator began to make a good frost pattern. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for dishwasher not functioning properly. Upon arrival put unit in diagnostics and found wash motor not energizing. Unit does fill and drain. Customer stated dishwasher would partially function if on normal mode and no other selections were made. Customer tried and again wash motor would not energize. Wash motor has total failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D4MDM01
Near Austin, TX 78748
Luis
Job Details: 10/15/2021
"Arrived on site for no water or ice. Tested dispenser no water,removed filter tested water dispenser water is dispensing,ran icemaker through a cycle water filled icemaker. Advised customer to replace water filter,if issue continues with new filter will need housing.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF
Near San Marcos, TX 78666
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for freezing items in fridge area, upon inspection found the unit at 47 in frudge and 0 in freezer, thermometer in unit was around 34-35, fixed the temps on ui and found the thermistors worked normally. 39 in fridge and 3 in freezer, customer will monitor. Complete"
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Austin, TX 78721
Scott
Job Details: 10/15/2021
"Arrived on site for range throwing error code for fan . Customer did a power reset at breaker before visit . Has used unit several times , no reoccurring error . Ran diagnostics,for fan code . Cleared code and did a control reset . Ran preheat to 350, and then 400. No error codes . All checking normal. Did mention if it happens again range would need new blower . No gas leaks detected at time of service.Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
"Arrived n site for dishwasher not cleaning dishes. Performed diagnostics mode, no error codes. Monitored test cycle operation. Found all components operating as designed. Found customer on home water softener system and using to much soap. Spoke with on soap usage and to run cleaner through unit once a month. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78757
Scott
Job Details: 10/15/2021
Arrived on site for unit not draining and flashing drain error code . Found blue wire on drain connection pulled out of molex . Repinned wire . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected dryer and found and 120 V on one leg but only 22 V on the other, took pictures. An electrician will be needed to correct the issue.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
"Arrived on site for WILL NOT START WHEN BUTTON PUSHED--JUST THE LIGHT COMES ON WHEN YOU PRESS THE BUTTON--NO NOISE. Removed stackable dryers away from the wall and found too much lint and debris behind dryers. Explained to office staff that until all dryers have all been pulled away from the wall and debris and lint has been removed we wont be able to service the dryer. If fire hazard is not removed, most likely the issue will come back and cause the same failure. Returning with all parts and will start with thermal fuse. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Leonardo
Job Details: 10/15/2021
"Arrived on site test unit for F8E0 error code, tested unit found blower fan not working replaced fan, tested unit, unit working as designed no leaks detected job complete"
We serviced a
GE FREEZER
Model GYS22GMNCES
Near Lampasas, TX 76550
Al
Job Details: 10/15/2021
Arrived on site and to install previously ordered parts. After installing above parts I advised the customer to place a bottle of water inside the freezer compartment and when it freezes its ok to add food to the unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Florence, TX 76527
Lou
Job Details: 10/15/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics a showing no error codes. Continued with testing and found the unit makes a loud screeching noise during spin cycle. I removed and replaced the gearcase, cam assembly, drive belt and actuator and calibrated. Retested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model DU8000XB0
Near Lampasas, TX 76550
Al
Job Details: 10/15/2021
"Arrived on site to inspect dishwasher not starting. Checked junction box and found the unit was receiving 120 volts. The unit door switch was operating, but the timer wasnt registering correctly, not allowing the unit to turn on. Ordering the timer to complete the repair. Needs more work; ordrng 1 3373590 (Timer)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Al
Job Details: 10/15/2021
"Arrived on site and inspected ice machine not producing ice. After consulting with the customer, it was discovered a previous company was due to replace both the compressor and evaporator, but Covid protocol canceled the sealed system repair. Ordering the compressor, evaporator for the sealed system repair. Authorization . Unit doesnt produce any ice. All previously ordered parts marked for use on return services. ; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Drier tube) and 1 Authorization (Sealed system tech 2 hours), states that autho needed"
We serviced a
MAYTAG MICROWAVE
Model UMC5200BAS
Near Georgetown, TX 78628
Lou
Job Details: 10/15/2021
"Arrived on site to inspect microwave damage. Upon further inspection, I found the paint peeling off on the bottom panel underneath the turntable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Taylor M
Job Details: 10/15/2021
"Arrived on site to replace previously diagnosed yoke and auger motor on refrigerator freezer compartment, I gained access and replaced both, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
"Arrived on site for There is a grease stain inside the washing machine tub. Customer showed me brown areas inside washer. The stains were on the three baffles. Didnt look like gear grease, but placed in diagnostics and no error codes came on. Ran through full diagnostics cycle and when washer went into spin it sounded good. Bearings are not damaged and washer is running as designed. No repairs needed. Recommended affresh cycle with affresh tablets. Eraser should be rubbed gently onto stain to avoid damaging the baffle color. May need to rub hard to completely remove stains and warned customer it may discolor the gray on the baffle but at least the stain would be gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78757
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose refrigerator dispenser not dispensing water properly, upon arrival the customer informed me that the unit is now operating properly as designed after she had changed the filter and ran the water for a few gallons, I verified functionality and checked for any issues at the inlet valve, filter and dispenser, all checked good. Job complete."
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
Arrived on site for dryer making noises. Inspected unit and work area. Tested operation to verify failure. Disassembled unit and tested each component individually. Found guide wheels at fault. Office to schedule appointment when ETA is available on parts.; ordrng 4 WPW10314173 (support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Lockhart, TX 78644
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit was having a restriction or leak in top left corner of Evap, spoke with AH and was told to order a full SS. Office to reschedule ; ordrng 1 WPW10143759 (Uv) and 1 W10769822 (Compressor) and 1 W10858281 (Evap) and 1 2hrs (2 hrs) and 1 Sealedsystemtech (Sealed system tech) and 1 W11506635 (Access)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Kempner, TX 76539
Tyler
Job Details: 10/15/2021
Arrived on site for ice machine making thin ice still. Upon arrival I found unit full of ice and confirmed that unit was set to thickest lvl but was producing very thin ice. After further testing I found cause of problem was the recirc. Pumps internall float sensor timing out to quickly when res. Tank filled. After replacing pump I reassembled and tested unit. Found ice machine made a full thick layer of ice as designed. Instructed customer to give unit 24hrs to replenish large ice in bin. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
Arrived on site for Washing machine recently started making a ratcheting noise while agitating. Found agitator was loose and wobbled when it was jiggled by hand. Removed agitator to inspect teeth at bottom where it mounts to the gearcase stem. Teeth looked good. Reassembled the agitator and made sure the mounting bolt was tight. The agitator no longer wobbles or seems loose. Asked the customer if we could run a load of towels to test agitator. Once washer went to agitate the noise was gone. If it starts making the loud noise again they will know the agitator teeth are worn and it needs replacement. Customer was loading items by wrapping them around agitator instead of loose heaps. Showed them owners manual section where it covers loading items. This may have caused the agitator bolt to come loose and cause it to wobble and grind teeth.
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/15/2021
Arrived on site for powers on but not starting. Captured picture of missing model and serial tag for quick pics. Tested dryer in diagnostics and no errors came on. Tested drum and could hear motor click but drum wouldnt spin. Gained access to the drum and found a large tear in the belt and belt was very loose. Removed drum and found belt was only attached to the idler pulley. Removed belt and installed new belt. Inspected rollers and glides. All moving parts that assist drum functioning as designed. Powered up dryer and drum is turning as designed. Heat is on. Explained to customer to keep the dryer where I left it to avoid crushing the air vent. Air vent venting properly but it is very long and gets tangled if pushed too far against wall. Gave customer a leave behind pamphlet for future reference. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 10/15/2021
"Arrived on site for no ice. Ice in bin,removed housing adjusted wiring and housing,reassembled ice compartment,ran diagnostics icemaker passed water filled in ice tray and bucket switch passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78728
David Z
Job Details: 10/15/2021
Arrived on site to follow up on refrigerator not cooling. Found no cooling in either compartment and compressor sounded weak. Checked pressure and found 30 psi. Evacuated system and replaced compressor and dryer. Vacuumed unit and verified vacuum held for 10 minutes. Checked beads in dryer and found them white and clean. Charged 5oz R134. Verified good pressures and unit cooling. Call complete.
We serviced a
MAYTAG OVEN
Model CWG3100AAE
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and replaced igniter, oven is now working properly, took one picture. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78728
David Z
Job Details: 10/15/2021
"Arrived on site to diagnose refrigerator that was not dispensing water or ice, or making ice. On arrival customer advised me on the history of the unit, and that door was replaced in 2018. Unit isnt making or dispensing ice, and sometimes water. Found harness had severed wires due to rubbing on the eyelet.
We serviced a
KENMORE ICE MACHINE
Model 106.895837
Near Georgetown, TX 78628
Lou
Job Details: 10/15/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and all components came on. I turned the unit on and monitored a cycle and the evaporator never formed a sheet of ice. While testing, the reservoir drain pump stopped operating. I found where the grid cutter connector had shorted. Tested the cutter and found it out of range on ohms reading. Tested voltage at the control and it is good. I found the compressor very hot and a large amount of corrosion on the copper lines. No water leaks observed during service, job completed. Unit left turned off for safety."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2021
Arrived on site to test unit for water constantly filling. Found cold valve was clogged with debris. Advised customer to have plumber clear lines prior to installing valve. Advised this would be the last valve covered for recurring issue. Office to reschedule. ; ordrng 1 W11210459 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Matthew
Job Details: 10/15/2021
Arrived onsite for refrigerator rocking back-and-forth. Found leveling legs already extended completely. Upon further inspection found right rear corner damaged. Frame is damaged and caved-in. Unit can?t be leveled. Called tech line for assistance. Provided SR#7732002801. Builder will need to contact supplier. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/15/2021
"Arrived on site for refrigerator with water buildup at bottom of RC. Inspected unit and work area. Gained access to inlet valve and RC drain. Found water evaporator drain pan missed aligned and drain frozen over. Cleared drain line with steamer. Tested drain operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WFE525C0BS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a range that is giving error code. Found main control shorted
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/15/2021
Arrived on call for complaint of gas smell. No gas smell detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Lou
Job Details: 10/15/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I tested the ice maker and it failed to harvest. I removed and replaced the ice maker and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Buda, TX 78610
Leonardo
Job Details: 10/15/2021
"Arrived on site to replace front left igniter, replaced igniter, tested unit, unit working as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model KSEB900ESS2
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected range and found consul is unresponsive. Replaced it, Console Its still covered under five year parts warranty. After replacement took one picture of range operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found stored error code for over suds. Ran auto test and could not find any leaks. Customer stated it?s intermittent. Ran normal load and watched. Found unit has small leak coming from dispenser housing. Will need to order and replace dispenser assembly. Office to reschedule.; ordrng 1 W11465532 (DISPENSER )
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78746
Luis
Job Details: 10/15/2021
"Arrived on site for water leaking. Tested dispenser water leaking from housing diagnosed a defective filter housing,replaced filter housing tested water dispenser no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for refrigerator freezer door gasket coming off. Upon arrival found gasket set correctly but not secured. Gasket easily falls off. Replaced gasket for faulty insert. Replaced gasket and molded with heat gun. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Taylor M
Job Details: 10/15/2021
"I arrived on site to diagnose a previously installed cooktop that had burned out and tripped the breaker and is no longer showing power, I gained access to the unit and turned on the breaker and verified proper voltage and polarity at the terminal block. I gained access to the module and called tech line and spoke with Anthony to ask why the repeated burn out of the module, he informed me that the unit is not compatible with certain ovens if there is a unit underneath, I gained access and verified the unit is compatible, he informed me that the unit has to have enough room for the fans to ventilate properly which requires 5 3/8 of clearance between the cooktop counter and the oven, I found that there isnt proper clearance sr#7732003902. The correction for this unit would be to either have the cooktop raised or the oven lowered to the point where there is 5 3/8 of clearance between the counter and the top of the oven, otherwise the cooktop will continue to fail. The cooktop is working as designed now after replacing the module, I informed the customer to not use the unit until the clearance issue is corrected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78705
Luis
Job Details: 10/15/2021
"arrived on site for door handle issues. Diagnosed set screw misaligned,reinstalled set screw correctly checked door and handle operation good."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78754
Matthew
Job Details: 10/15/2021
Arrived onsite for poor wash performance. Upon arrival put unit in diagnostics and found stored error code F7E6 open motor circuit. Ran auto test and all passed. Isolated agitation and spin per troubleshooting and all passed. Put unit back in diagnostics and same error code appears again. Called tech line for assistance. Recommendations:Replace lower harness. Giving error in motor circuit. Provided SR#7731997608. Need to order lower wire harness. Office to reschedule.; ordrng 1 W11376227 (LOWER HARNESS )
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Manor, TX 78653
Matthew
Job Details: 10/15/2021
Arrived onsite for dryer not heating. Checked incoming voltage and was good. Unit would start but not heat. Upon inspection found failed heater and thermal cutoff. Replaced cutoff and heater. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Dale, TX 78616
Scott
Job Details: 10/15/2021
"Arrived on site for blower motor not working . Unit has been uninstalled. Found drywall stuck un blades causing motor to burn out . Removed debris from unit , replaced blower motor . Will need mounting nuts, install kit, dampener and motor cover . Ordering said parts . Call to set return ; ordrng 1 W11122643 (Mounting nut) and 1 W10821385 (Mounting kit) and 1 W10843943 (Damner) and 1 W10625423 (Motor cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lakeway, TX 78734
Robert
Job Details: 10/15/2021
Arrived on call for complaint of noise. Found bad gearcase will also need agitator. ordrng 1 W11161960 (Agitator)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
"Arrived on site washer not dispensing fabric softener. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8-E1 long fill, F0-E2 oversuds and F0-E5 off balance load. Ran manual test and tested inlet valve functions and found working as designed. Found control not activating cold and hot at same time to dispense softener. Will need to replace control. All other components are operating as designed, no water leaks detected during service.
We serviced a
GE REFRIGERATOR
Model PSE29KSEBCSS
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
"Arrived on site for refrigerator making loud noise when attempting to dispense ice. Inspected unit and work area. Tested ice dispenser operation and found solenoid causing noise. Removed ice container and tested dispenser operation without. Found noise did not occur. Found shaft on ice container at faucet and will need to replace. Installed new ice container and tested operation. All tested good."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 10/15/2021
"Arrived on site , found front seal has been pulled of front of drum . Ordering drum . Call to set return ; ordrng 1 WP279368 (High temp adhesive) and 1 W10518375 (Drum)"
We serviced a
WHIRLPOOL RANGE
Model GS445LEMS2
Near Austin, TX 78702
Leonardo
Job Details: 10/15/2021
"Arrived on site to test unit for gas smell, tested unit found bake igniter taking 3 trys to ignite releasing excessive gas in progress, need new bake igniter to fix issue, office to reschedule ; ordrng 1 WP9758079 (Bake igniter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Handed light bulbs to maintenance. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Looked at the unit for having some frost in the freezer. Looked at the evaporator and saw some ice buildup near the bottom of the evaporator. Upon further inspection. Found that the nipple to the drain hose was clogged. Removed the clog and left over ice in the freezer to help the unit drain better when it goes into defrost. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
Arrived on site for Ice make not working/leaking. Found mold hanging from motor. Customer was removing ice and accidentally broke mold off motor housing causing the mold to no longer twist and find home position. Removed ice maker and installed new ice maker. Ran test 44 then 45. Ice maker harvested and filled as designed. Ran another harvest to empty water from mold to allow ice maker to start making ice. Inspected wire harness beneath freezer door. Harness looked good. Informed customer to dump any ice it makes today into tonight and tomorrow morning they can start using the ice it produces.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78753
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose washer with penny stuck in it, I gained access to the unit and removed the wash plate and was able to remove the penny successfully, unit is operating properly as designed. Job complete."