"Arrived on cipher dryer, taking too long to dry clothes and check vent lights stay. On arrival confirmed failures.But after disassembling drier, I found heating element and other heating hardware, all working as designed. I then found a clog in the vent of the home and I was able to visually see a chicken mesh wire screen on the exit vent on the roof looking at it from the ground. Indicating it had clogged up lent, not allowing proper airflow and resulting in poor dry times. I instructed customer They would need someone to perform a drier vent cleaning, and whoever comes out to do it will need to get on the roof and remove the screen So the airflow can move properly. Call complete"

". Arrived on site to install previously diagnosed parts on washing machine model 1CWTW4815EW1. Inspected unit and work area. Replaced the suspension rod W10780045. Found the belt WPW10006384 slightly slipping on the drive pulley, so replaced the splutch cam kit W10721967 and belt WPW10006384. Tested the unit; it operates as designed with no leaks present during service. Call complete. W10780045, W10721967, WPW10006384"

"Arrived on-site for a refrigerator model WRX986SIHV00 that is not making ice, has lights out in the RC section, and sometimes doesn't dispense water properly. Inspected unit and work area. The customer advised that after the previous repair, the unit made ice for a little bit and then quit. He said that when you dispense water , sometimes the water stops filling and he has to press the paddle again to dispense. I confor,ed all of the customers complaints. I found the paddle seemingly sensitive to where the padded is prssed. I also found the freezer light failed ausing the light issue. I ran diagnostics testing on the machine and found all components working and operating as designed. However, I found an E2 (ice maker store lost position) in the icemaker error codes. I spoke to GC regarding the call due to multiple issues and was advised to proceed forward. I went ahead and replaced the icemaker W11658802, fill tube heater W11087201, LED kit W11683243, and dispense paddle W10853387. I tested the unit and the unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site for washing machine model WFW6720RR0 with touch panel that won't sound or chime when cycles end. Inspected unit and work area. Customer advised that the user interface used to make sounds like her dryer (matching set), but after a storm knocked out power, the sound stopped and she can't tell when it's finished. Adjusted cycle indicator sound but found the sound box inside the console dead. Replaced UI console user interface control board W11752157 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete. W11752157"

"Arrived on site for a washing machine model MVW5430MW2 that is not starting cycles and wontn,averaging it past the sense ping portion of the cycle. I tested the unit it and confirmed the customer's complaint. I found the capacitor would buzz but the basket would not spin. I checked underneath and found the capacitor leaking and damaged, causing the issue. I replaced the capacitor W11395618 and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect range WFES3030RS2 storage drawer not fully closing. Upon further inspection, I found the right side of the storage drawer not fully closed. I removed the drawer and found the glide cracked and removed and replaced the glide. Also found the power cord at the back of the unit not allowingmthe drawer to fully close. Attempted to adjust the cord, but was unable to get it to stay in a good position to allow the drawer to close. Advised the customer that adjusting the cord didn't help and they were okay with it as the drawer is for storage and no cooking or warming foods. Unit is operating as designed, job completed. W10807828"

"Arrived on site to inspect refrigerator WRFF3236RZ00 not making ice. Upon further inspection, the customer provided a POP receipt to show proof of warranty. The customer advised that the ice maker never made ice since the last repair. I gained access to the ice maker and found one of the tines caught in the separator in the tray and caused the motor to not be able to harvest. I removed and replaced the ice maker and once I plugged it in, it harvested and filled with water. I recommended that the customer allow it to cool and after 24 hours, they should see some cubes, but it will take approximately 72 hours to fill the bin. Unit is operating as designed and no water leaks observed during service, job completed. W11692144"

Arrived on site to complete repair on refrigerator krmf706ebs01. Customer had properly defrosted unit. Installed new UI and closed up unit. Turned cooling on. Verified all items tested came on and worked properly. Customer advised to give unit 48 hours to fully cool. Collected balance of $429.68 CC Auth# 9Y4ECN. No water leaks observed.

"Arrived on site for unit not heating . Upon arrival, confirmed unit is washing and draining properly however no heat present at the heater. Ran diagnostics with meter from the control and registered 120V. Unit needs new heater. Quoted customer $62.95 part, 254.99 service fee and labor plus tax totaling $344.17. Customer refused service at this time. Customer agreed to charge service fee to card on file. Customer will have 30 days to decide if they wish to proceed with repair and will not charge another service fee. No water leaks detected at this time. No parts replaced. Charging card on file."

"Arrived 1304 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived to unit 410 for water leak. Upon arrival, flooring was completely removed down the the cement. Inspected FC and found ice tray filled with water. Found main shut off to be off. Turned back to j and found water flowing directly to the ice maker. Proceeded to remove ice maker fill water line from the inlet valve to retest and found no water flow. Inserted line back to the valve and turned water back on and now found valve stopping the water flow as normal. Called techline and spoke with George SR# 22671666Documented findings and confirmed to replace inlet valve. Replaced inlet valve. Tested unit and now unit is functioning as designed with no water leaks. Reported all findings to Salih. Salih stated to unplug machine and turn the main water off to the machine."

"Arrived on site to diagnose washer MVWB766FW1 that had made a squealing sound. Customer clarified that this has only happened one time, but wanted to have unit checked over to make sure its in good health. I checked the lower end and slider, and did not see anything put of spec. The agitator bolt was slightly loose, and I tightened that down. Ran 2 diagnostic cycles and a drain and spin to verify no issues present. Collected diagnostic only, no repairs needed. $162.36 CC Auth# 94JJ9J. Call completed."

"WTW4816FW3 Arrived on site for a washer with no power. On arrival, I verified that there was no power . I tested the board, and it's getting 120. Part wasn't received yet. Rescheduling the client for 3/3/26 returning parts just in case needed. No water leaks visible from the main water supply. ; ordrng 1 W10919003 (Drain pump)"

"Arrived on site to diagnose range WFG320M0MS0 that was not heating. Tested unit and found igniter is not even glowing. Checked resistance, and found open circuit. Contacted landlord with estimate, $189.99 Labor, $89.49 Parts + tax. Landlord approved. Replaced igniter and tested unit. Verified all functions working as designed, no gas leaks observed. Office to charge card on file."

"WFW5720RR0 Arrived on site for a washer not spinning. On arrival, I ran diagnostic and found error codes F9E1 blocked pump,and F0E2 suds to much soap. I deleted the error codes then cleaned the filter that was clogged full of debri. I uploaded photos. Then I tested the product is working as its designed with no parts used and no water leaks visible from the main water supply."

"Arrived on site to complete repair on dishwasher KDPE334GPS0. Installed new dispenser W10861000, and Latch WPW10653840. I ran the unit with the door off and did not see any leaks around the new dispenser. Unit did have a lot of suds, and customer is on a water softener. Advised to switch to non pods and use less soap to avoid oversudsing. Repair completed."

"Arrived onsite to 805 and serviced refrigerator WRS331SDHM08 for frozen fill spout and slow water flow. Found water line pinched at the wall, secured proper water flow and corrected pinch. Used steamer to clear ice spout plug that had occurred on account of low flow. Both issues now corrected and ice removed. No parts. No leaks."

"F1E2 over heating motor MTW6200RR1 Arrived on site for a washer leaking water when running. On arrival, I verified a small pin hole on the tub hose part wasn't sent with me . I'm ordering part and returning on the 3/3/26. I ran diagnostic and found error code F1E2 motor under voltage ordering stator motor. Returning parts just in case needed. No water leaks are visible from the main water supply. ; ordrng 1 W10802689 (Tub hose) and 1 W10915700 (Stator motor)"

"Arrived on site for dishwasher WDF332PAMS0 not properly draining. Examined unit and tested. Found drain pump is running, sounds like something rattling in it. Pump is not moving any water tho. I disasembled and found pump spins, but water isnt moving. I vacuumed out the drain line and made sure water could flow and I can blow into it. Rested and found drain pump too weak to push water over the drain loop on the tub. Installed new W10876357 drain pump. Tested and confirmed proper operation. No water leaks observed."

"Arrived on site for refrigerator not cooling. On arrival confirmed, failure and found u v die leaking from the dryer. I replaced w p w 10143759 u v dryer and pulled a vacuum and recharge system with fifty three grams of r six hundred. Found pressure stabilized and informed customer to allow twenty four hours per unit to stabilize temps. Call complete."

"Arrived on site with parts ordered, removed door panel. Confirmed vent is leaving moisture in door. Console has evidence of water damage, replaced vent and console. Replaced right and left adjusters for middle drawers sagging. Ran automatic test cycle and all components pass. Call complete."

"Arrived on site unit 3110 for customer complaint of cover being broken, ordering cover for catch. ; ordrng 1 W11701949 (Cover)"

"Arrived on site to follow up on washer WTW5057LW1 not completing cycles. Examined unit and checked codes. Found F7E1, F0E3, F7E7, F7E6, F2E3. Based on all the motor codes I checked under the unit. I found the actuator arm and pin were disconnected from the cam ring loop. I also found belt slippage marks, which goes with the overload code. I installed a new shift actuator W11481772, and splutch W10721967. I ran the unit and confirmed all functions are working aa designed. Advised customer not to overload unit. Repair completed, no water leaks found."

"Arrived on site for icemaker not making ice. Confirmed unit has a broken cutting grid. Ran test mode and found water level sensor is bad and compressor cuts off and does not stay on. It is short cycling. Removed back panel. Found start device was bad. Replaced start device and overload. Replaced recirculating pump which has sensor. Replaced cutting grid, verified operation. Call complete; ordrng 1 W11735041 (Compressor), used 1 WP2217224 (Start device), and 1 W11624931 (Overload) from stock"

Arrived on site for the water coming in very slow. Isolated water back to the isolation valve. Replaced valve. Verified operation. Call complete

"Arrived on site for dishwasher not heating and not cleaning dishes. Immediately saw that spray arm is not turning as lower basket wheels are broken, this has caused the heating element to short out. Ran diagnostics and found f7e1. Verified water and motor are ok. Will need a new lower spray arm and heater and wheels. Reset for Mon at. ; ordrng 4 WP8268645 (Wheels)s and 1 WPW10491331 (Spray arm)"

"Arrived on site to diagnose washer WFW560CHW4 that was shaking when in use. Examined unit and checked suspension. Found suspension is good, basket and tub good as well. Washer is on a pedestal and will vibrate more than if its on the floor. I checked the level and found the level was significantly off. I adjusted the level and got it much closer to perfect. Ran unit and found vibration is comparable to similar models. Unit working as designed at this time. No water leaks observed."

"Arrived on site for microwave WMH32519HZ10 that has a non functioning hood light. Tested unit and found good bulb, but voltage not reaching socket from control. I installed a new control W11342846 and tested again. Found light still will not come on, but control is responsive and sending voltage. I checked voltage at the socket and found its getting 120v, but thd contacts dont appear to be tight on the bulb. Ordering a new main harness since socket is wired into the harness. Office to schedule when part arrives. ; ordrng 1 W11713108 (Wiring Harness)"

Arrived onsite delivered product to the porch.

"Arrived on site unit 3135 for customer complaint of unit not starting cycle. Found harness broken at capacitor. I replaced harness and capacitor, ran full diagnostic test cycle, unit tested good. Parts used w11643701 and w11395618 no leaks after repair"

"Arrived on site to look at model WTW5015LW1 for customer complaint of unit not spinning the clothes dry. I found no error codes in diagnostic mode, ran complete diagnostic test cycle, found every component passed diagnostic tests and unit is working as designed. Instructed customer to wash like items with like items, make sure not to overload unit, and informed them there is nothing we can do if the clothes get out of balance which causes unit not spin properly. No parts installed."

"Arrived onsite and found unit with rear panel of oven cavity bubbling, cracking and peeling paint uniformly. Reported findings to Steve with techline. Case number 22673455. No recommendations for repair. Suggested to tchlinen that touch up is not suitable as it is a uniform coating failure and cannot be spot treated. Advised cuetomer to direct further questions to whirlpool customer care directly."

"WED9400SW2 Arrived on site for a dryer, not drying . On arrival, the client stated he didn't want any services he was purchasing a new dryer. No service done."

"Arrived onsit WRT541SZDM03 for no cool refrigerator 1304, determined unit is likely a lost charge from a cabinet leak, ordering sealed system parts and nitrogen to prove status or repair as able. No parts office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access port)"

"WFE550S0LZ3 Arrived on site from previous tech visit to install part. On arrival, the switch that needed to be replaced, I noticed a roach coming out of it. I stopped and started taking photos of the infestation. Then I notified the client that they have a roach infestation and someone will contact them. No work done. The client didn't sign.; O-emld tckt"

Arrived onsite for cavity light not working. Traced power and determined the door switch used was a 2 wire but this model requires a 3 wire switch to close the lighting circuit when the door is open replaced door switch with correct W11627522. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for washing machine, not staying balance. On arrival, I confirmed the failure and found unit had not been leveled.When it was installed and after relevelling unit, I put a load of towels in and tested it and found no leaks and unit working as designed call complete."

WFW560CHW4 Arrived on site from previous tech visit to install parts. I installed ui control tested product is working as its designed with no water leaks visible from the main water supply.

"Arrived on site to test unit for not cooling properly, tested unit found FC and RC evaporator completely frozen over, do to a ongoing defrost issues with this unit, called tech line to document and get further guidance, after reviewing services history on this unit, whirlpool is not recommending and further repairs and unit is deemed non repairable Case#22672782, at this time job complete"

"Arrived on site to test unit for squeaky noise, tested unit found rear bearings rusted causing the noise, replaced all parts from repair kit (4392065) and tested unit is now running as designed job complete"

"Arrived on site for washer WTW5020SW0 with issue of lid locked and oil residue. Upon arrival, customer states that has to leave unit unplugged due to basket spinning continuously. I restored power to unit and confirmed. I was able to hit cancel to unlock lid but motor was still trying to run continuously. Was briefly able to get into diagnostics and there were no saved error codes. As far as leaking greas. I found capacitor is leaking. I replaced control W11742939 and capacitor W11395618. Test unit running a normal wash cycle and unit is operating as designed . No leaks present . Job complete Unit is now operating correctly."

"Arrived on site to apartment 4120 for refrigerator WRFF3236RZ00 with issue of water reservoir freezing. Upon arrival, inspected unit. Temperature setting is correct. I ran temperature test and get"

Arrived onsite for beeping. I found a F8E4 float pan error. Found the pan with water. Inspected the inner door and found some water spray occurring when lower washarm is working causing slow fill up on the float pan. I will be ordering the lower washarm and inner door bottom seal for replacement. Office to RS as a part is OOS. ; ordrng 1 W11664713 (Bottom door seal) and 1 W11814179 (Spray arm lower)

"Arrived on site for washer MHW8630HC0 with issue of error LF and not filling . Upon arrival , ran diagnostics and get error codes F8-E1 long fill, F5-E2 lock failure, F5-E3 unlock failure , and F0-E5 off balance load. Ran test cycle and completed correctly. I cleared error codes. I Ran a normal cycle with laundry. Unit fills and begins washing and during cycle at :39 minute mark, Lo Fl code appears. This is a stacked unit and will need a 2nd man to continue. Quoted $168.35 for parts and $419.98 for labor including a 2nd man fee totaling $588.33 before tax. I contacted landlord and is supposed to contact office with c.c information and to let us know if wants to proceed. Job complete. Office to collect service fee"

"Arrived on site for dishwasher MDB4949SKZ4 with issue of water remains in filter area. Upon arrival, inspected unit. There is some standing water in base of tub. I ran a drain cycle and unit drained but I heard a siphon sound. I found no high loop on drain hose. I redirected the hose to include a high loop. I test unit and is now draining correctly. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to inspect refrigerator KRMF536RPS01 with no lights and not making ice. Upon further inspection, I found the open door indicator on but all doors were closed. With all doors closed, the open door signal started beeping. When I went to place the unit in diagnostics, the unit jumped back out and went into normal operation mode. I placed it back into diagnostics and while testing, the UI glitched. I tested voltage to the unit and it was good. The customer advised that thenwater dispenser will dispense water on its own at any given time. Due to the failures, I removed and replaced the UI and hv control and retested the unit and it is operating as designed. The unit was cooling the entire time as well. No water leaks observed during service, job completed. W11753082, W11753078"

"Arrived on site for water remaining in softener chamber. Upon arrival, drawer assembly has already been replaced per service pointer. Only remaining solution is the cold dual water valve. Spoke with GC to replace part. Quoted customer $118.30 part, $40 labor plus tax totaling $171.36. Customer agreed. Proceeds to replace dual valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WPW10006384 belt, W11481722 actuator and W11026785 motor. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site for knob not turning correctly. Upon arrival customer mentioned knob has some resistance when turning and its not smooth. Proceeded to inspect closer and found edge of console too tight to the back of the encoder causing the console and back of encoder to grind. Proceeded to replace W11781650 console. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived onsite for RF element not working. I found a scorch mark on the infinite switch. Replaced the infinite switch and then upon testing the element I found no continuity indicating the element needs replacement aswell. Replaced element and unit is now heating as designed. Call complete.

Arrived onsite for no heat. Upon arrival I confirmed no heat present. Went underneath and i found when I installed the harness I missed the terminal plug and it was just hanging inside the nut to the heater. I plugged the heater in and unit is now heating as designed. Call complete.

"Arrived on site for washer WTW4855HW3 with issue of lid not locking. Upon arrival, ran diagnostics and get error code F9-E1 long drain. I inspected unit and found some water in outer tub. Ran drain cycle and drain pump is not energizing. Need to replace harness. Ordering harness, drain pump and control . Office to reschedule ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control) and 1 W11399437 (Drain pump)"

"Arrived on site to test unit for not working properly, tested unit found all components working properly but customer stated that unit stops at 10 minutes and does not complete the spun cycle, inspected drain pump filter, found no restrictions, unit is not sudding up, high probability that the console is malfunctioning and defaulting to a no spin, quoted customer for console $273.70 and labor $239.99, customer accepted, replaced console and put unit through a quick cycle with no issues, unit is now running as designed collected $556.07 CC Auth# V43J9H, no leaks detected job complete"

"Arrived on site to test unit for not working properly, tested unit found it filled with water to the top, customer stated that she put it on rinse and spin and it filled with water and lost power, found unit has 120vac going to control but unit is unresponsive, tested drain pump and found it shorted, removed all water from unit, replaced pump (W10919003) and control (W11603810) and tested unit is now running as designed no leaks detected job complete"

"Arrived on site for a range AER6303MFS5 not heating properly. I tested 300 bake. Unit preheated to 358, cooled to 270 and heated to 330. Averaging 300. IIt also read the correct temp in diagnostics. Unit it heating as designed. $162.36 CC Auth# V43Y9U"

Arrived on site for a refrigerator WRF535SWHZ07 not making ice. I tried to force a harvest cycle but it was dead. I replaced the icemaker w11692144 and it immediately filled. Unit is operating as designed. No leaks detected while on site.

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for a refrigerator WRX735SDHZ00 not making ice. Found black dust that appeared to be metal in the ice bin. I jumped the fill valve and it didn't fill. I quoted 564.27 to replace the icemaker and dual valve. Customer declined. Collected service fee tr id3641493

Arrived on site for a range WFG525S0JS6 with abnormal flames. Found the flames would change randomly so I replaced the valve w11449506 and tested all burners. Unit is working as designed with no leaks detected while on site.

Arrived onsite for refrigerator WRS555SIHZ09 not dispensing properly. Found ice/frost is accumulating in the ice chute and clogging ice when dispensing. Found ice door not sealing properly allowing warm air migration and frostto build in chute and under ice bucket. Replaced ice door W11678832. Unit is now functioning properly. Customer will monitor. Job complete

"Arrived onsite for refrigerator WRX986SIHZ03 not cooling. Confirmed compressor failure. Replaced compressor W11578205, UV drier WPW10143759 and access valve W11506635. Pulled vacuum and held. Charged per spec and tested. Unit is cooling but advised customer to give 24-48 hrs. Job complete"

"0411. Arrived on site. Found middle drawer support missing alignment wheel,also found broken seal on mullion rail,ordering drawer support and mullion rail. ; ordrng 1 W11727469 (Drawer support lh) and 1 W11727465 (Support Rh) and 1 W11455378 (Mullion rail)"

"Arrived on site for no ice. Ran diagnostic water filled pan,recirculating pump not powering on,unit passed all other diagnostic test. Replaced defective pump reassembled unit ran diagnostic all test passed,replaced bin thermistor. W11542867,wpw10511923"

"Arrived on site for a defective compressor removed.Defective compressor installed a new compressor and dryer vacuum system down unit kept vacuum recharge system to manufacturers, spec powered unit on checked low side pressure.Good. w11557425,wpw10143759"

"Arrived on site to test unit for lights not working, tested unit found all functions of the unit are operating properly and light are working in all settings, unit is running as designed job complete no parts installed no one available to sign"

"Arrived on site for a washer MTW6205RW0 with a damaged cover and not agitating. Found an object got wedged underneath and caused damage to the cover, rotor and gearcase. Still waiting for the gearcase so the office will need to reschedule when it arrives. ; O-emld tckt"

"Arrived on site for a refrigerator WRF757SDHZ04. Found the ice in the ice bin melted together. Unit is making plenty of ice. The ice bin gasket is misshapen possibly causing the issue. Also found lights out in the rc and fc. One of the door trivets is broken too. I'm ordering W11366475 trivet, WPW10347087 gasket, W11484840 led and W11483116 led lights for the return visit. Office will need to reschedule. ; ordrng 1 W11366475 (Trivet) and 1 WPW10347087 (Gasket) and 1 W11484840 (Led)"

Arrived on site to look at model MED8630HC2 for customer wanting unit to be cleaned out. I disassembled unit and cleaned entire dryer. Unit tested good. No parts needed. Clean out service 189.99 tax 15.67 total 205.66 collected payment on cc $236.51 CC Auth# Y99EC9

Arrived onsite for washer NTW4516FW4 not progressing through cycle. Ran test and found F8E1 low flow. Cycle test showed no cold water flow. Disconnected line and found no flow from home supply on cold side. Notified customer that a plumber would be needed to correct the issue. No other error codes present. Left water off per customer request. Job complete

"Arrived on site to inspect dishwasher MDB4949SKZ3 error codes. Upon further inspection, I found the panel display showing error code F8E4-water leak. I placed the unit in diagnostics showing error codes F9E2-drain pump electrical problem, F8E4-water leak, and FAE2 (F10E2)-wax motor electrical problem. I cleared the codes and continued with testing. I removed the toeplate to gain access to the drip pan and float switch and found a large amount of water and old detergent in the pan. I removed the float from the pan and cleaned the pan. While testing, I began to see water dripping from the left overflow protection funnel and from the overflow drain tube. Once testing was done, I pulled the unit out and traced the water leak to the upper rack left rollers mounting screws missing; one on the front roller and one on the back rollers. Also, I found water damage to the inner and outer wall of the left cabinet and some water stains on the floor underneath the unit. I advised the customer of my findings and took photos of the damage in SDQUICKPIC. The unit completed diagnostics. I checked the connection to the drain pump and it was secured. I am ordering the mounting screws, and vent assembly and will return with all prescreened parts. I unplugged the unit for safety reasons. I cleaned the water from the floor that had leaked during testing. Office to schedule return service due to the availability of parts. RETURNING TECH TO SEE ATTACHED STICKY NOTE.....; ordrng 4 W11170270 (Screw)s and 1 W11649995 (Vent assembly)"

"KitchenAid refrigerator KTRA22EMSS04. Customer stated the refrigerator was leaking water from the freezer into the refrigerator and that the ice bin was one block of solid ice. Put ice maker into harvest mode and verified it is leaking. Customer also stated the freezer door is hard to close. Noticed the freezer door is sagging and the hinge looks straight; will need a washer to elevate freezer door. Freezer door seal is sagging and hanging down and needs to be replaced, as well as the refrigerator door seal. Gap is causing air to flow into the refrigerator and frost to build up inside the freezer. Advised customer estimate for replacement of ice maker, washer, freezer door gasket, and refrigerator door gasket. Customer said she wanted to talk to her husband first and they will make a decision on repair. Turned off the ice maker, no leaks detected at time of service.Parts 558.06, labor 254.99, tax 67.08, total 880.13$162.36 CC Auth# 3J39CRPaid SC 162.36 balance due 717.77 if approved by cx"

"MVWC565FW1. Customer stated the washing machine was unbalanced, bouncing, and walking. Tested the tub and verified significant play and bounce; tub suspension rods were shot. Removed and replaced suspension rods W11130362. Retested the tub; it is nice and stiff. Ran auto test; washer filled, agitated, drained, and spun. Washer working as intended. No leaks detected at times service."

Arrived on site for fridge making rattling noise . Found fz set at -6 . Ran all fans and compressor test . All checked normal. Reset temps back to recommended. Adjusted defrost settings. No frost build up on evaps .couldn't duplicate noise issue at time of service . Did find food piled up on evap cover behind deli drawer . Advised customer to check periodically to make sure area is clear . No water leaks detected at time of service. Collected 162.36 autho 3RU93L. Job complete

"Microwave WMH31017HS12. Verified microwave was not heating and making a slight buzzing noise. Removed top vent and front control panel; found diode shorted. Gave customer estimate on repair; customer approved. Removed and replaced diode W11256462, then reinstalled top vent and control panel. Retested with a cup of water; microwave heated and water got hot. Microwave working as intended.Part 48.55, labor 175.99, tax 18.52, total 243.06$45.21 CC Auth# X434UW"

"Refrigerator WRX988SIBM03. Verified no water or ice in ice maker mold. Performed fill test and heard water valve buzz. Ice mold did not fill; verified fill tube frozen over. Ran heat test, checked voltage (120V to heater), removed ice maker assembly, and replaced fill tube heater W11087201. Reapplied permagum with extra layer, added foil, and extended foil tape down filter length by a couple inches. Reinstalled ice box assembly, ran field test; ice maker filled with water. Advised customer to allow 24 hours for ice maker to dump ice and fill bin. No leaks detected at times of service. Advised customer if issue persists to call back"

"Arrived onsite for repeat symptoms of cycle failing to start and error and chiming. KDTM404KPS3. Customer stated it was possible to immediately press start and resum cycle following most recent incident indicating possible failure to start. Tested. No water in float tray at time of service, unable to recreate failure. Advised customer on findings and suggested that a video of failure be taken to allow for proper diagnosis. No parts. No leaks observed. Foam insulation is dry behind door and toe kick."

Arrived onsite for unit not filling with water complaint. WTW6157PB0. Tested. No error codes. Unit senses and fills and washes progressing properly. Unit drains properly. No balancing issues detected. Reset control and advised customer on findings. No parts. All checks good.

"Arrived onsite, customer had concerns with condensation on the knob, with drain and spin cycle, With pausing and restarting and with drain hose logic. Unit is set up properly and in good working order. Spent time going through each operating concern and explaining the design and the logic to suite customer's specific concerns. Unit is in garage and steam from hot water fill will condensate on console more during the winter months due to temp contrast. Explained and demonstrated pausing and restarting during different portions of the cycle. Explained that the drain and spin cycle will add water to balance the load every time instead of a drain and spin function only. Verifed drain hose is correct and will function as designed. No parts. No leaks detected. Operating as designed."

"Arrived on site to follow up freezer making clumpy ice in freezer JBZFL24IGX10. Found same issue repeating. I cut an 1/8 inch slit in the fill tube spout housing at all 4 screw holes, and moved the housing forward 1/8 inch to keep the fill tube away from the end of the mold. This appears to have resolved the issue. I called tech line, Case 22654995. Tech line notified me that engineering is aware of dripping / splash related issues and there is not a permanent fix at this time. Engineer guidance is to remove the water filter, and add silicone grease on the moving parts of the icemaker to make sure they dont get frozen by fills. Unit is not experiencing that exact issue, and moving the fill tube should resolve. No other repairs recommended at this time, advised customer to check back at a later time to see if a permanent fix is available. No water leaks observed."

"Arrived on site to complete sealed system repair on unit WRT138FFDM01. I tapped ths system and found what seemed like no pressure. I took off the piercing pliers and found excessively high pressure in the dryer. As unit was decompressing I could smell an awful sour burnt smell. Once unit was empty, cut dryer and found burnt beads and oil. This indicates a burnout. Sent pictures and findings to tech line, 22657179. Unit non repairable due to burnout. No further repairs attempted. Call completed."

"WED4815EW1 Arrived on site for a dryer making nosies and won't start constantly. On arrival, the client stated that one day, she was running the dryer, and it worked . The next time, it made nosies and would turn . Further inspection I found the motor over heating and the relay on the time was sticking causing issues for the motor. I installed the fan ,motor ,and timer tested. The product is working as its designed."

Arrived on site to install ordered parts on a washer Wtw5000dw1. Installed the latch w11307244 and strike w10837741. Unit still wouldn't operate the latch even after reseting several times. I replaced the control w11116590 and ran a calibration cycle. Also ran a full factory cycle without any issues. Let it fill and start washing in normal cycle also. Unit is operating as designed now with no leaks detected.

Arrived in site for unit banging around. Upon arrival inspected unit found unit not leveled and tub and basket sitting on right side wall. Leveled unit and took photos uploaded to SD of unit leveled. Ran test cycle unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for washer WTW4855HW3 with issue of fills and drains continuously. Upon arrival, ran diagnostics and get error code F8-E3 over flow condition. I cleared error code then Ran a normal cycle with deep fill. Unit fills about half a tub full then control turns off and begins draining. I inspected pressure hose and is filled with water. Tried blowing through hose and cannot . I replaced harness W10919003 which included pressure hose and test unit. Unit begins filling and begins filling with too much water then automatically drains. Once all water drains. I ran diagnostics again and now get error code F8-E1 no fill/ long fill. I replaced control W11607637 and test unit. Unit is now operating as designed. No leaks present. Job complete"

Arrived on site for range beeping. Upon arrival found f2 e1 error shortened keyboard. Set bake cycle to 350 degress but at 150 unit displayed error f2 e1. Inspected board found no loose connection control board has failed. Replaced control and ran bake cycle to 350 degrees unit completed cycle without displaying error again customer will monitor. Unit is now functioning properly and as designed to job completed

"WTW4816FW3 Arrived on site for a washer making nosies. On arrival, the client stated that the lid isn't closing correctly. I verified the lid was miss manufacturer and needs to be replaced. I'm ordering the lid and returning parts just in case needed. Office, please reschedule the client as soon as part arrives. No water leaks visible from the main water supply. ; ordrng 1 W10860912 (Lid)"

"Arrived on site for a range WFE505W0HB2. Found the front right burner not turning off. Inspected the switch and found it arcing. Quoted 69.94 parts, 189.99 labor and a total of $281.37 with taxes. Customer approved so I replaced the switch and tested the burner. Unit is heating as designed now. $281.37 CC Auth# CH9RTE"

Arrived on site for a dishwasher WDF332PAMS0 not drying. The rinse aid was full and the customer stated that it's been a month since she added any. Also found the heater tested 1.8 ohms which is very low. I replaced the dispenser w11705151 and heater w10518394. Ran a full factory cycle without any issues. No leaks detected while on site.

Arrived on site for a refrigerator WRS588FIHZ06 getting frost in the freezer. Found condensation on the ice bin and some frost behind the light cover on the evaporator cover. I removed the frost and checked the evaporator. The heater is operating as designed. No issues with the gaskets. Condensation was possibly due to something getting closed in the door. No leaks detected while on site.

Tech was assigned as a helper;

"Arrived on site to test unit RBD305PDB12 for steam emitting from vents. Upon arrival customer stated when upper oven is in use, steam exits vent area and condensates on control panel and upper cabinetry. Tested upper and lower oven functions, verified lower cooling fan engaging properly while upper blower motor failed to engage, resulting in inadequate airflow and excessive steam discharge from vent. Determined upper blower motor failure causing improper ventilation. Due to prolonged exposure to moisture, control panel will also be ordered as precautionary measure. Both components are NLA. Ordering parts, no parts installed, office to reschedule.; ordrng 1 4455334 (Upper blower motor) and 1 8300435 (Control panel)"

"Arrived on site to test unit WED5300VW0 for not starting. Upon arrival customer stated interior light operates but cycle will not initiate. Verified concern, unit non-responsive to start command. Performed continuity test on thermal fuse and found fuse open. Replaced thermal fuse (WP3392519) and restored power, verified unit now initiates cycle properly. During operational testing observed abnormal resistance when advancing timer. Replaced timer (WP8566184) to ensure reliable mechanical advancement and smooth selector operation. Reassembled unit and performed full functional test, verified motor, heat circuit, and timer advancement are operating properly. Unit is now running as designed, job complete."

Arrived on site to install data logger. Upon arrival placed probe into FC and RC on the center shelves. Advised customer to ensure probe and data logger do not get moved until return visit. Office to reschedule in 4-6 business days. ; O-emld tckt

"Arrived on site for unit not cooling correctly. Removed evaporator cover weak to no frost formation on evaporator, checked low and high side pressure,-10 and 50 while checking all tubing and connections moving cap tube found slight noise and movement of tubing noise would dissipate,gave tube some movement and cap tube broke called tech support sent pictures to tech support,pictures and information being sent over to product review team. Case 22651860"

"Arrived on site to test unit for noise, tested unit found all components activating properly and not able to hear any noise that is out of range and the manufacturer specifications, explained to customer that compressor has different speeds that can create more noise at times but all within range, advised customer to monitor and if it gets worse then take good videos and call use back, unit is now running as designed no leaks detected job complete"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced FC door (LW10904379), RC door (LW10912075) and applied nameplate (W11223753). Used a heat gun to form gasket to the frame. Advised customer to keep doors closed for two hours, also allow 24 hours for temperature stabilization. Unit is running as designed, no leaks detected, job complete."

"Arrived on site (Unit 11103) to test unit WRS315SDHM12 for intermittent water dispensing. Upon arrival maintenance stated water pressure is weak and unit will intermittently fail to dispense. Verified concern, dispenser flow weak during activation. Removed water filter, no change observed. Inspected reservoir, no internal freezing present. Verified strong and consistent supply pressure at inlet. Suspecting intermittent failure of water valve solenoid not fully opening under demand. Replaced water valve (W11645245), reassembled unit and performed functional test. Verified full and consistent dispenser pressure restored and valve responding properly to input. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced both modules (W11602886) and ice bin (WPW10558424). Lights are now illuminating properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WTW4855HW3 for out of balance loads. Upon arrival customer stated loads were going out of balance and advised an unaffiliated company previously diagnosed a motor failure but no repair was performed. Entered service diagnostics and found no stored error codes. Ran automatic test cycle, all components including motor, suspension, and shift actuator properly engaging. Performed visual inspection of motor, gearcase area, suspension rods, and cabinetno abnormal wear, damage, or oil leakage observed. Customer confirmed prior overloading condition and reported improvement after reducing load size. Advised on proper load distribution, avoiding oversized loads, and routine cleaning. No mechanical failure found at this time. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed infinite switch, replaced switch (WP3149400) and tested unit is now running as designed job complete"