Service History 81

We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Georgetown, TX 78633
Jonathan
Job Details: 06/22/2021
"Arrived on site for washer leaving water in fabric dispenser and drawer not sliding out easily. Inspected unit and work area. Tested dispenser drawer operation and found no sliding in and out as designed. Found dispenser housing will need to be replaced to correct, housing out of square. Performed diagnostics mode and tested inlet valve operation and found working as designed. Recommend to dilute fabric softener before placing in dispenser. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that the tub was full but they smoked the water. I found the drain area more full than normal. I pressed the start button for 3 seconds and it engaged the drain pump and it took a while for the water to drain and even after the 3 minutes, there was still more than half the drain area with water. I inspected the drain hoses and they were clear. I inspected the disposal area and it was clear and the plug was removed. I removed the drain hose from the dr tube and found the check valve blocked. Removed the debris and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GFE27GMDDES
Near Georgetown, TX 78633
Jonathan
Job Details: 06/22/2021
"Arrived on site for refrigerator intermittently cooling in RC. Inspected unit and work area. Unit was cooling at time of service. Customer stated that another service company had replaced main control twice and RC heater. Performed diagnostics mode and tested thermistor, fans and sealed system. Found sealed system correct. Called Whirlpool tech support and spoke Tony. Found possibly of intermittently RC fan failure. Will need to replace fan motor and evaporator cover. Unit was working at time of service and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADE0
Near Austin, TX 78739
Leonardo
Job Details: 06/22/2021
Arrived on site to test unit Not draining. Found glass stuck in drain motor. Removed glass test unit and unit test good
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Austin, TX 78732
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of PO error code and unit not cooling, found failed HV control board. Customer has one on order and is being delivered today, he is going to install the one he bought and call us if there is a problem."
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADW
Near Austin, TX 78735
Leonardo
Job Details: 06/22/2021
Arrived on site to replace valve and switch and igniter. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Waco, TX 76706
Jonathan
Job Details: 06/22/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, coupler, and dye dryer. Charge the unit and found the compressor kicking off due to over and being. Stabilized pressures and found the unit had a restriction. Spoke to SW and was advised to run a vacuum pump on the unit to suck up any liquid contaminants in the system. Went to vacuum out the unit and found the vacuum pump in operable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Waco, TX 76712
Jonathan
Job Details: 06/21/2021
"Arrived on site for a refrigerator that?s not holding temperature in the refrigerator section. Inspected unit and work area. Took temperatures of the freezer and refrigerator and found the freezer sitting at 6?F and the refrigerator section sitting anywhere between 38?F and 42?F. The customer advised that the unit is fluctuating in temperature from 38? up into the 50s. Ran the unit for diagnostics in checked thermistors, evaporator fans, and air baffle. Unit ran as designed. Found no evidence of a defrost issue on either evaporator. I called Techline and spoke to Chris SR# 7731053276. He had me check the condenser to ensure that the unit was cooling properly and otherwise to get a temperature data logger to ensure that the unit is in fact not cooling properly. Checked the condenser coil?s and found them completely covered in lint buildup causing the unit to overheat. Used a vacuum to remove lint buildup at the condenser coil?s and advised the customer to let the unit cool over the next few days and unit should return back to normal temperatures. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76710
Jonathan
Job Details: 06/21/2021
Arrived on site for a washing machine that will finish the cycle. Inspected unit and work area. The customer advised the unit doesn?t seem to be washing her clothes and will shut off prior to the end of the cycle. We?re on the unit through diagnostics and found the unit not shifting between agitation and spin. Checked underneath the unit and found the cam disengaged from the shifter. Replaced actuator and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2CHQXKQ07
Near Moody, TX 76557
Jonathan
Job Details: 06/21/2021
Arrived on site for a refrigerator that is dripping water from the freezer section. Inspected unit and work area. Confirmed customers complaint and found the drain pan frozen over at the evaporator. Removed that cover and blew out obstruction in the drain tube. Defrosted ice and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lago Vista, TX 78645
Justin
Job Details: 06/21/2021
Arrived on site for a refrigerator with no cool. I found the FC and RC warm. I put the unit into diagnostics mode and found all airflow components working as designed. I ran test 40 and never heard the compressor turn on. I gained access to the compressor and found the windings ohmd out good. This indicated a bad orion control. I replaced the control and the compressor then turned on. I waited several minutes to assure the unit was cooling. I placed my hand back by the airflow at the FC fan and found it blowing cold air. I found the unit now cooling. I advised the customer to wait at least 24 hours before storing food. Unit is running as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Buda, TX 78610
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected washer and found saved error code F0E7 load detected when running clean washer cycle, found rotor is loose and after tightening it ensured washer is operating properly by running all functions in manual diagnostics and automatic test cycle. Also Discussed proper loading and detergent usage. No further repair is needed at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/21/2021
"Arrived on site to test unit for not filling. Found unit not filling. Verified voltage, replaced inlet valve. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Point Venture, TX 78645
Justin
Job Details: 06/21/2021
Arrived on site for a washer leaking. Upon further inspection I found the bellow torn. The units were also stacked.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near New Braunfels, TX 78132
Noah D
Job Details: 06/21/2021
"Arrived on site to inspect unit for not cooling in fridge. Upon inspection found a defrost error in fridge section, tested heater and main control. Both worked correctly, set to a forced defrost and swapped UI. Customer will defrost unit and plug in after the ice is melted. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB2
Near Waco, TX 76711
Jonathan
Job Details: 06/21/2021
"Arrived on site for arrange that wall heat. Inspected unit and work area. The customer advised that none of her burners or oven are working but the control does turn on and tell time. Removed terminal block cover and checked voltage. Found 120 V going from L1 to neutral, 42V from L2 to neutral, and 71.4 V from L1 to L2. I checked voltage at the wall to confirm the issue is with the power supply and confirmed the same voltage at the wall. Advise the customer they will need to have an electrician come fix their electrical supply issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXNGMWQ00
Near Bastrop, TX 78602
Matthew
Job Details: 06/21/2021
"Arrived onsite for potential defrost issues. Upon inspection found unit unplugged and defrosted. Plugged unit in and checked fans and compressor, passed. Checked heater and passed. Found ADC not responding and bi- metal out of range. Replaced ADC and bi-metal. Plugged unit in and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78628
Kayman
Job Details: 06/21/2021
Arrived onsite for dryer not turning off on its own. Upon inspection I found that when I turned the timer knob I could not hear it ticking as it should. I accessed the timer and found one of the connectors burnt on the part. I replaced the timer and tested the unit. The unit still would not advance time to stop. I confirmed voltage at the term block as well as the timer. I found the PTS switch shows open on both settings and will turn on with both settings. I am ordering another timer jic this one was bad and a PTS for return visit. Office to R/S due to part availability. ; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (PTS switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Leander, TX 78645
Justin
Job Details: 06/21/2021
"(Tw)Arrived on-site for dishwasher ruining dishes. C/S they have a water softener. Entered diagnostics, found F2E1 (tech sheet did not show this error code. Chris(techline) said not to worry about error code. No other error codes found. Measured amp draw, found heater drawing proper amperage. Unit finished cycle, no other issues, functioning as designed. Called techline, spoke to Chris SR# 7731048050. He advised the unit should not mechanically cause this issue, and that unit appears as designed. Referred to The Answer Book and relayed info to customer: proper soap usage, water hardness level, water temp, proper cycle usage. No leaks at time of service
We serviced a
FRIGIDAIRE OVEN
Model FGEW3066UFA
Near Cedar Park, TX 78613
David S
Job Details: 06/21/2021
Arrived on site for wall oven showing error code e045 vent fan speed low. I gained access to the control and tested voltage to the fan while in operation. I found the control no sending properly voltage and I found the fan tachometer open not reading fan speed. I replaced both. I reassembled the unit and put it through. Preheat. The unit is now working as designed. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near San Marcos, TX 78666
Noah D
Job Details: 06/21/2021
"Arrived on site to inspect unit for leaking, upon inspection found the units left door leaking from a cracked tube, replaced the full door and connected all hardware. Checked for leaks and found none. All functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78744
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected washer and found saved error code for spin limited by water temperature, There is a constant drip from the cold water valve into the basket. Ran all other functions in manual diagnostic and everything passed. Recommended replacing the valve assembly to correct drip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Jacob
Job Details: 06/21/2021
"Arrived onsite for freezer not sealing correctly, causing some over frost. Look at the freezer seal and found that the top right of the seal was no sealing correctly with the cabinet.leveled the unit for the door to sit properly and was able to get the seal to straighten out to seal better with the cabinet. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Leander, TX 78641
Lou
Job Details: 06/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice door having. Small gap and allowing warm the ice bin, I removed and replaced the separator and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Cedar Park, TX 78613
Scott
Job Details: 06/21/2021
Arrived on site for fridge leaking . Found some standing water in fresh food liner . Found drain to be clogging on fresh tube . Also found 2 spot on back wall near control board sweating and starting to rust . Back wall is squishy. No other leaks detected at time on site.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Lou
Job Details: 06/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the motor/diverter failures and tripping the breaker, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Austin, TX 78741
Leonardo
Job Details: 06/21/2021
Arrived on site to drop off parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWBM00
Near Leander, TX 78641
Kayman
Job Details: 06/21/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker assembly and tested the unit.i cycled power to the refrigerator and the ice maker rotated a cycle and filled as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW1
Near Austin, TX 78705
Jacob
Job Details: 06/21/2021
Arrived onsite for unit still leaking at the front of the door. Looked around the bellow had the unit do a heavy duty wash. No leaks but still checked the belly once again. Did see that the drain holes in between the tub and bellow were clogged. And saw that between the glass door and the bellow was some dog hair sitting in between the 2. Cleared drain holes and cleaned the glass and the bellow. Let unit run longer. Spoke with PR. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78739
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of unit not cooling in either section, found compressor was trying to run, but not running, Found failed compressor. Ordering compressor, filter drier, and coupler. ; ordrng 1 W11025999 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W10913906 (Coupler) and 1 Cnote (Auth) and 1 Cnote (Non UV filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM00
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of unit having frost, found evidence of an air leak, gasket was sealing all the way around freezer section.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Georgetown, TX 78628
Lou
Job Details: 06/21/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the fill tube chute blocked with ice. I removed the ice maker and removed the block of ice and reinstalled and tested. Ice maker failed to operate. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model ZISW480DXA
Near Austin, TX 78734
Robert
Job Details: 06/21/2021
Arrived on job for complaints of no cooling. Found all fans working and compressor. Called SW and ordered SS parts. ; ordrng 1 W10913906 (coupler) and 1 WR85X27895 (evaporator sxs) and 1 WR86X25269 (DRYER ) and 1 WR87X10111 (compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Austin, TX 78724
Matthew
Job Details: 06/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced dampener and adapter. Tested unit and unit is functioning properly. No noise when fan is on. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Austin, TX 78724
Matthew
Job Details: 06/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced diffuser. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/21/2021
Arrived on site for AIG WASHER grinding while spinning. Found dust cover heavily saturated with oil from gear case. Removed dust cover and found belt was also burnt up. Will return with gear case and cam. Will be ordering a belt to complete the repair once new gear case and cam have been installed. Dust cover will need to be cleaned. Customer agreed to allow me to use their sink and dish soap to remove oil built up on dust cover. Motor pulley and motor exterior also covered in grease and will also need to get cleaned off. Returning with all parts JIC. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78739
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of long dry times, found unit tested good, just needed vent cleaning, instructed customer to have vent cleaned."
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Leander, TX 78645
Justin
Job Details: 06/21/2021
Arrived on site for a cooktop clicking when burners are on. I tested the unit and found that whenever you turn on any one burner all ignitors continue to click. I called techline and spoke to Adrian and kept the same SR #7730615963. I checked voltage at the wall and found neutral to ground having 120V. This indicates reverse polarity at the wall. We advised the customer on our findings. We advised this would be a problem for an electrician. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 06/21/2021
Arrived on site to diagnose a refrigerator that is randomly shutting down. Hv control and ui will need to be replaced at the same time to complete repairs. Office to set return appointment. Hv control (267.79+tax); O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near San Marcos, TX 78666
Andrew
Job Details: 06/21/2021
"Arrived on site to replace support rollers, belt and idler pulley. Replaced parts, tested unit, unit is nice and quiet.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 06/21/2021
"Arrived on site for oven not heating properly. I inspected the unit and work area. I did a temp test. I found the unit preheated to 370. I opened the door to simulate food being put in the oven.I found the oven cycled back on at 335. I watched the oven cycle on and off appropriately. The oven cycles between 360 and 340. I set the bake to 400 degrees. I found it preheating too 420. I found the oven cycling between 380 and 410. I set both oven on to bake at 400 degrees. I monitored voltage to the oven and I found voltage dropping when both units are heating t the same time. I advised the customer needs to have an electrician check it out. I called techline and spoke to Bruce, I advised Bruce of the situation, he recommended the customer have an electrician come out and inspected the power supply. I received sr# 77315901 job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78744
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected washer and found low water flow from cold valve, replaced valve assembly and found cold valve has debris in screen. Recommended that homeowner discuss this with city water department. Took 1 picture, Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78749
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected refrigerator And found water dripping from incoming waterline attached to water source behind refrigerator, took one picture. Removed rear panel and did not find any water dripping from valve or refrigerator water lines. Ran test 44 and icemaker cycled properly, ran test 45 on icemaker and it filled with water properly, no further repair is needed on refrigerator at this time, job complete. sent videos of icemaker working to PR, send pictures location of water leak to MS."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Jonestown, TX 78645
Justin
Job Details: 06/21/2021
Arrived on site for a cooktop with irregular flames. Upon further inspection I found the unit on propane and not yet converted. I provided the customer with the conversion kit and advised them to reach out to a professional for the installation. I found the unit otherwise as designed. I also found the customer having a lot of construction around their house and advised them this is most likely the cause of some of the yellow on the flames. Call complete.
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Spring Branch, TX 78070
Andrew
Job Details: 06/21/2021
Arrived on site to test unit for not filling with water. Found flood switch is good. Found flood float is missing. Replaced valve and stem. Needing float to fix issue. Office to reschedule. ; ordrng 1 WD21X22822 (float flood)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near Cedar Park, TX 78613
David S
Job Details: 06/21/2021
"Arrived on site for icemaker production being slow. I inspected the unit and work area. I did a temp check in the freezer and found it at 0 degrees. I did a temp check in the ice maker and found it at 3 degrees. I put the unit into diagnostics and found no error codes in step 56. I put the ice maker through a harvest and fill test and they both worked. I found all the fan coming on in diagnostics. I found the UI has some damage to it, the lights are dim. I replaced the UI and found one of the connectors on the UI itself has fallen off. I replaced it with new. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Scott
Job Details: 06/21/2021
Arrived on site for right side outer wrapper not sitting properly on frame . Ordering wrapper . Call to set return; ordrng 1 W10845689 (Wrapper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 06/21/2021
Arrived on site to test unit for door handle not staying on. Found door handle stripped replaced door handle test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
Scott
Job Details: 06/21/2021
Arrived on site for not making ice . Replaced fill tube heater after not getting correct resistance. Getting good voltage to heater . Customer did mention a popping noise in right side door . Ordering hinge parts right side . Also IM just Incase . Ran harvest and fil all checked normal. Did get IM thermistor error . No water leaks detected at time of service. Cal to set return ; ordrng 1 W10712953 (Door stop right) and 1 W11457039 (Ice maker) and 1 W10248703 (Hinge right) and 1 W10505294 (Right side)
We serviced a
WHIRLPOOL RANGE
Model WFE525C0BB0
Near Manor, TX 78653
Matthew
Job Details: 06/21/2021
Arrived onsite for RF infinity switch issues. Upon inspection found faulty switch. Replaced RF switch and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78736
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of unit not agitating, found failed actuator, I replaced actuator, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lampasas, TX 76550
Tyler
Job Details: 06/21/2021
Arrived on site for site for compressor making loud noise. Upon arrival took temps in unit but found unit cooling as designed. Upon further inspection I found compressor was occasionally visibly abnormal rattling back and forth while trying to pump refrigerant. I recovered 4.5 oz of refrigerant and installed new compressor and kit. After holding vacuum for 15 min ui found no leaks. I recharged the system with 4.5 oz of refrigerant and found unit holding stable temps 0lowside/150highside. I formed customer u it is functioning as designed and we couldnt detect any further odd noises. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/21/2021
Arrived onsite for washer leaking. Upon inspection found loose pressure hose detached. Attached hose and tested. No more leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WDT720PADM
Near Georgetown, TX 78628
Lou
Job Details: 06/21/2021
"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the left side of the upper rack not sitting correctly as it was higher than the right side. I adjusted the adjusters and leveled the rack. Also found the lower rack wheels were broken and the upper rack stops were missing. Customer had the stops and I installed them. I am ordering the lower racks wheels and office to schedule return service. No water leaks observed during service. ; ordrng 4 WPW10082868 (Lower rack wheels)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1164XVS2
Near Killeen, TX 76542
Al
Job Details: 06/21/2021
"Arrived on site and inspected microwave not heating.Found the door to the unit is defective and cracked preventing the door from closing correctly, which is causing the malfunctions.Ordering the complete door and Returning with previously ordered parts to complete the repair.Office to reschedule return services.Needs more work ; ordrng 1 W10210886 (DOOR)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78758
Wesley
Job Details: 06/21/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 06/21/2021
Arrived on site to install previous diagnosed parts. I gained a access to the inner panel and the vent cover and replaced with new. I reassembled the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5500XW1
Near Austin, TX 78731
David
Job Details: 06/21/2021
"Arrived on site to diagnose dryer with smell coming from unit once door is opened. Checked and secured vent at the rear of unit. Ran unit and found almost mist / Vapor coming from the element area. Customer informed me that the vent flap on the roof is stuck open and this is allowing excess moisture to come into the dryer. Customer has to replace vent flap to resolve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/21/2021
Arrived on site for Wont get cold in the freezer of the regular side. Ran temps and freezer was cooling at 37 degrees. Could not hear compressor running upon arrival. Placed in diagnostics and compressor turned on and condenser fan turned on. Removed back panel and Compressor was extremely hot. Diagnostics gave no error codes at end of test. Ohmed out starter and it wasnt getting the correct range. Removed start device and installed new start device. Plugged in refrigerator and compressor turned on immediately with condenser fan. I could also hear the evaporator fan spinning. Ran temps again and after 15 -20 minutes the fridge had dropped from 37 degrees to 16 degrees. Fridge cooling as designed. Job completed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Driftwood, TX 78619
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of unit not completing cycles,found failed valve due to sand in the water line. I cleaned out the sand in the line, instructed customer to add an in line sediment filteR
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Leander, TX 78641
Lou
Job Details: 06/21/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the 3way valve. When I removed the RC evap cover and tested in diagnostics test #4, the RC evaporator had a frost pattern developing and my finger stuck to every coil I could touch. I took the unit out of diagnostics and cycled power to the unit and could hear the 3way valve opening up. When I punctured the system, very little refrigerant came out. I removed and replaced the access valve and UV dye drier and while in the process, I found oil on the previous access valve. I vacuumed the system and pressures held. I installed 5.75oz of refrigerant and placed the unit in diagnostics and tested in test #4. The unit held pressures and is operating as designed. Both evaporators had good frost patterns. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Austin, TX 78750
David
Job Details: 06/21/2021
"Arrived on site to follow up on induction cooktop that had lost power. I replaced both modules, cooktop, control, rear left and center burners. On retest the unit would accept a program and then throw F60 UI error. I swapped the UI with the customers existing UI and retested. At this point the unit powered on and threw no errors. Had called tech line and spoke with Joel, SR# 7731050783. When unit was Reactivated, the power burner would just cycle. Hi low hi low, and would only stay consistent and hear if set to Boost / max, but any lower setting would just cycle. Other elements sound like they are activating, however customer says they are not getting hot at all. Reordering modules, control, burner. Office to schedule. ; ordrng 1 W10885135 (Module) and 1 W10396615 (Display) and 1 W10857233 (Module) and 1 W10396779 (Center Hotplate)"
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Leander, TX 78641
David S
Job Details: 06/21/2021
Arrived on site for microwave leaking onto food. I inspected the unit and work area. I found the cover for the wave guide has been melted. I inspected the inside of the wave guide and found rusting and pitting inside the wave guide
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS04
Near Austin, TX 78731
David
Job Details: 06/21/2021
"Arrived on site to diagnose microwave that is giving open door error. Found interlocks are not all responding and switches will need to be replaced. Torsion springs are also broken, resulting in door not being held closed and no tension on it. Ordering parts, office to schedule when parts arrive. . ; ordrng 1 WP4452396 (RS Torsion Spring) and 1 WP4452395 (LS Torsion Spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78732
David
Job Details: 06/21/2021
"Arrived on site to follow up on refrigerator icing over. Customer opened top drawer and I found a large amount of ice on the bottom of the evap cover in the RC only. 0 ice in FC, and unit is defrosting. On further inspection found a gap in the top drawer gasket allowing a massive air leak. Tried to heat gasket and mold, but did not close gap. Ordering gasket. Office to schedule when we receive gasket.. ; ordrng 1 W10775534 (Upper door gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kayman
Job Details: 06/21/2021
Arrived onsite for dishwasher not draining. Upon inspection I found standing water in the unit. I ran diagnostics and found f9e1 stored in the unit. I uninstalled the unit And removed the drain pump and vacuumed out the water. I disconnected the hose at the drain pump and vacuumed. As well as from the disposal side of the unit. I reassembled all components and tested the unit. The unit is working as designed at this time with no leaks present during time of service. I advised the customer to monitor the unit to make sure it continues to work. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Bastrop, TX 78602
Matthew
Job Details: 06/21/2021
"Arrived onsite for washer not spinning clothes out completely. Upon arrival put unit in diagnostics and found stored error code for overload and long fill. Tested valve and passed. Ran individual cold, hot and fabric softener to test. Ran auto test and completed without any issues. Ran individual spin test and unit does reach max spin. Could not duplicate issue. Did notice that drain hose was overly inserted into standpipe so made adjustment. Cleared codes and reset. Customer will monitor and if issues continue will reach out to office"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Georgetown, TX 78626
Tommy
Job Details: 06/21/2021
Arrived onsite for dishwasher struggling to drain. Found pump was incorrectly installed and hose was incorrect installed. Replaced and tied it up high. Tested unit is now operating as designed. Found unit had bad drain smell. Recommended customer clean out disposal for smell. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Georgetown, TX 78626
Tommy
Job Details: 06/21/2021
Arrived onsite for range not operating correctly. Upon arrival found switch was misreading temp. Replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kayman
Job Details: 06/21/2021
"Arrived onsite to install previously diagnosed parts. I installed the ice maker, HV control and UI due to the Customer having issues with the measured fill. I tested the unit and it is working as designed at this time with no leaks detected at this time of service. I advised the customer to monitor ice production and to reach out to us if any issues come up. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78731
David
Job Details: 06/21/2021
"Arrived on site to diagnose dishwasher that was not draining at cycle ends. Ran error codes and found errors F7E1 for vent motor electrical issue, snd F9E1 for long drain. Replaced vent motor and drain pump to resolve. Tested unit and found no water leaks and unit working as designed. Customer will let us know if any issues persist. Call complete."
We serviced a
GE REFRIGERATOR
Model GTS21FSKFSS
Near Austin, TX 78717
Scott
Job Details: 06/21/2021
"Arrived on site for fridge not cooling . No frost pattern . Found relay just clicking . Replaced start relay. Compressor kicked on . Getting good frost pattern Job complete"
We serviced a
UNKNOWN MICROWAVE
Model UMV1160CW6
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/21/2021
Arrived on site to diagnose a microwave with a light not operating. Replaced bulb and found no change in operation. Control is not powering surface light. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10892389 (Control)
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Georgetown, TX 78628
Lou
Job Details: 06/21/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and the customer agreeing to the repair, I removed and replaced the door gasket and float thermistor and tested. Unit is operating as designed with no further leaks. Attempted to contact the customer and received vm. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/21/2021
Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8700EC0
Near Pflugerville, TX 78660
Wesley
Job Details: 06/21/2021
Arrived onsite and was advised that rotor bolt had been backing out. Applied LOC tite to bolt and reseated. Also found shaft had slight movement. Advised customer that gearcase would be needed if bolt slips again. Customer will call back if unit has another issue.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS05
Near Round Rock, TX 78681
David S
Job Details: 06/21/2021
Arrived on site for top oven bake not working. I inspected the unit and work area. I put the unit into broil for the top oven. I found it coming on andigniting. I gained access to the bake igniter and found it open. I spoke to th customer about the repair. ; ordrng 1 WPW10324738 (Igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
David
Job Details: 06/21/2021
Arrived on site to follow up on sealed system issue with refrigerator with bad frost pattern. Evacuated system and replaced compressor and dryer. Verified unit is holding vacuum. Charged to 3.7oz 134A refrigerant. Tested and found compressor would not engage. Replaced control and retested. Unit started. Verified full frost pattern. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of unit not dispensing water, found failed filter head, I replaced filter head, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Jarrell, TX 76537
Jonathan
Job Details: 06/21/2021
"Arrived on site for refrigerator leaking water. Customer believes it was coming from freezer but not sure. Inspected unit and work area. Found drain pan majorly warped ( see SD-QUICKPIC). Performed diagnostics mode and tested defrost operation. Will need to replace RC drain pan and test drain operation. Removed failed drain pan and installed new. Tested defrost operation and found condenser drain line clogged. Gained access to condenser drain line. Found signs of rodent (see SD-Pic). Removed drain line and cleared out at sink. Installed drain line and tested defrost operation. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Justin
Job Details: 06/21/2021
"Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the new control and harness. Upon removing the pressure tube we found the connection at the tub was actually cracked, which may have been causing some prior issues. We will also need to order and replace the tub. Office to reschedule.; ordrng 1 W11219115 (Tub)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNZS0
Near Leander, TX 78641
Justin
Job Details: 06/21/2021
"(Tw) On-site to install previously diagnosed parts. Replaced bin thermistor, heating grid, valve, and control. Reassembled, tested, unit functioning as designed. No leaks before or after repair. Call complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Georgetown, TX 78628
Tommy
Job Details: 06/21/2021
Arrived onsite for washer making banging noise. Upon arrival ran on empty load found nothing. Ran unit with top off after checking shocks and ran load with 4 towels found shocks week. Ordering office to reschedule upon arrival.; ordrng 4 W11545322 (Shocks)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78132
Noah D
Job Details: 06/21/2021
"Arrived on site to inspect unit for not illuminating main cab and not turning turntable. Upon inspection found the unit was not sending voltage to those parts, replaced control board and all functions returned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78628
Tommy
Job Details: 06/21/2021
"Arrived onsite for unit not making ice and freezer not freezing all the way. Found FC 20 degrees found unit rc at 48. Found unit rc evap frosted over damaging unit drain pan and cover unit will require drain pan cover, hv control, UI, and motor evap and support. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/21/2021
Arrived onsite for refrigerator crisper drawer frame coming undone. Upon inspection found supports coming loose and allowing drawer frame to move forward and hang down. Called tech line for assistance. Recommended using screws to hold support in place. SR#7731049094. Secured supports and tested. Frame is holding in place. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGBL04
Near Georgetown, TX 78633
Jonathan
Job Details: 06/21/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found humming noise coming from evaporator fan. Gained access to fan and found getting voltage and not turning. Powered unit of and spend fan blade by hand and found turning freely. Found failed fan motor. ; ordrng 1 4389144 (FAN MOTOR )"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Lakeway, TX 78734
Robert
Job Details: 06/21/2021
Arrived on job for complaints of not working properly and error code. Confirmed code F2E2 communication error. Change main control and code still there. Will need panel to complete ; saved tckt
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/21/2021
"Arrived on site for light on the hood is not working. Light would only work on the high setting, not low. Found bulb was not the right voltage / Wattage to accept a high and low setting to illuminate. Customer provided a different bulb and once installed low and high both worked. Recommended they purchase the correct voltage and wattage bulb based on their instruction manual to get the best performance and lighting for the vent hood light."
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Jonathan
Job Details: 06/21/2021
"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Measured voltage to drain solenoid and found when getting voltage solenoid will not change to drain position. Found solenoid visually failed (see SD-pic). Found part was just installed and will need to returned to manufacturer as DOA. Removed solenoid and installed new. Tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Austin, TX 78734
Robert
Job Details: 06/21/2021
Arrived on job for complaints of icemaker slow and refrigerator warm. Found the cover in refrigerator frozen. Customer will get it defrosted so we can determine what failed. ; ordrng 1 W10633627 (motor-evap) and 1 W11457241 (PAN) and 1 WPW10389152 (support)
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Cedar Park, TX 78613
Scott
Job Details: 06/21/2021
Arrived on site for ice machine not making ice . Unit is making ice but sheet are very thin . Unit seems to be cycling too fast .Ordering recirculating pump. Call to set return.; ordrng 1 W11542867 (Rec pump)
We serviced a
MAYTAG REFRIGERATOR
Model MTB2455DR
Near Georgetown, TX 78628
Tommy
Job Details: 06/21/2021
Arrived onsite for previously diagnosed parts. Replaced fan and wired in tested. Found unit now operating as designed l let customer know to allow 48 hours for cool.Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 06/21/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection I found the unit dispensing water as designed. I could not recreate a issue today but I replaced the filter housing as a precaution to the intermittent issues experienced. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cedar Park, TX 78613
David S
Job Details: 06/21/2021
Arrived on site for sealed system repair. I replaced the compressor with new. I pulled a vacuum and found the UV dryer restricted. I replaced the uv dryer. I pulled a vacuum and found it holding. I out a measured charge of 4.3 oz of r134 into the system I found the pressures holding and the unit starting to cool. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78628
Jonathan
Job Details: 06/21/2021
Arrived on site for refrigerator right RC door not staying opened and door handle falling off of deli door. Inspected unit and work area. Found Samsung spacer on bottom of RC door. Removed spacer and leveled unit. Found mounting screw for handle loose. Tight mounting screw and reinstalled door handle. Tested door operation and found working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78752
Jacob
Job Details: 06/21/2021
Arrived onsite for unit not dispensing water or ice. Unit is making ice fine. Found that the lock was activated on the UI panel. Unlocked the panel for the dispenser to work. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY1
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/21/2021
"Arrived on site to replace failed sump assembly, after replacing, unit tested good. No leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Austin, TX 78733
Leonardo
Job Details: 06/21/2021
Arrived on site to test unit for unit starting found bad control board replaced board test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Jonathan
Job Details: 06/21/2021
Arrived on site for dishwasher not draining. Inspected unit and work area. Found extensive extension drain line. Recommend to replace after market drain line with shorter hose. Performed diagnostics mode and verified fault code. Ran automatic test cycle and found it completed. Gained access to drain pump. Inspected impeller and housing. Installed new drain pump and tested operation. Found error for fan/ wax motor. Called Whirlpool tech support and spoke with Andrew and he stated that fan motor will need to be replaced. (SR7731054741). Found no eta on part. Office to schedule return when ETA is available.; ordrng 1 W11414073 (VENT)