Service History 78 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Killeen, TX 76543

Tyler

Job Details: 10/09/2024

"Arrived on site for refrigerator needing seperator w11098702. On arrival,installed part and found no leaks during tests. Call complete"

We serviced a

KITCHENAID OVEN

Model KOES530PSS00

Near Leander, TX 78641

Miguel

Job Details: 10/09/2024

"Arrived on site for oven showing f9e0. Removed from wall. L1-L2=250, 125 each to ground and common. 0 from g-c. Diagnostics shows f9e0, f1e1. Test mode, bake pulls 12 amps, broil pulls 17 amps, convection pulls 13 amps. Replaced main control. Verified operation. Call complete. W11448962"

We serviced a

KITCHENAID DRYER

Model WED5100HW3

Near Georgetown, TX 78628

Gerry C

Job Details: 10/09/2024

WED5100HW3 Arrived for door popping. I found the right door hinge would lift during closing. Adjustment of the receiver and lubrication applied to the hinge corrected the issue. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Belton, TX 76513

Robert

Job Details: 10/09/2024

"WTW5000DW1 Arrived on site to install part#s w10528947 , wpw10402178 ,w11454734,w10721967,wpw10006384, and w11481722 tested and calibrated product works as it's designed no water leaks visible from watersupply."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Round Rock, TX 78681

Daniel A

Job Details: 10/09/2024

"Arrived onsite to inspect refrigerator not cooling properly. Upon further inspection, I measured the temperatures FC 14 and RC is 35 I placed the unit into diagnostics and thermistors checked. I checked the function of the compressor and fans. All the components test good in component activation. I gained access to the defrost thermistor, and it was reading out of spec. I replaced the thermistor and reassemble the refrigerator. I informed the customer to monitor the temperature over the next 48hr. And ice production will come back within 48hr. No water leaks observed during service WPW10384183"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Austin, TX 78725

Matthew

Job Details: 10/09/2024

"Arrived onsite for unit not cooling properly and not dispensing water. Inspected and found water line was kinked. Straightened line and water is dispensing as well as ice maker calling for water. Did find both compartments above average temperature. Disassembled evaporator compartment and found frost only on one bottom coil of evaporator. Unit has sealed system failure. Ordering compressor, evaporator, access valve and drier. Office to reschedule 2 hr sealed system repair ; ordrng 1 WRS325SDHZ01 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Acess valve) and 1 wpw10143759 (UV drier) and 1 2hr (2hr)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Austin, TX 78747

Tim M

Job Details: 10/09/2024

"Arrived on site to test unit for inconsistent flame. Upon arrival ignited all burners and set to simmer. Introduced a gust of air to each burner and noticed the right front and rear flame would get snuffed out easily. Readjusted simmer flame and tested burners, flames dont not go out anymore. Unit is running as designed, no gas leak detected, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV10

Near Austin, TX 78745

Tim M

Job Details: 10/09/2024

"Arrived on site to test unit for door not sealing. Upon arrival customer stated unit is not soft closing shut. Inspected unit found door slides are not pulling the door shut at the last 4 of the rail causing door to not shut properly. Due to door not shutting there is condensation and frost build up inside the unit. Also not keeping temp causing ice maker to not harvest due to thermistor not being satisfied for harvest. Replaced door slides (W11658402) and tested unit, unit is now pulling the door shut and is functioning properly. Customer approved improvement. Unit is now running as designed, no leaks detected, job complete."

We serviced a

AMANA COOKTOP

Model ACR4503SFB7

Near Austin, TX 78735

Tim M

Job Details: 10/09/2024

"Arrived on site to test unit for cooktop burners not working properly. Upon arrival customer stated burner will heat up but when placing a pot or pan on the burner it will stop heating. Per service pointer W11354284B, replaced elements (W11396790)X2 & (W11396792)X2. Also advised customer to make sure pot or pan must be flat and not have a bow on the bottom. Unit is now running as designed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78735

Tim M

Job Details: 10/09/2024

"Arrived on site to test unit for squeak. Upon arrival customer stated when washer is running the dryer above squeaks. Noticed back panel was not installed properly and leveling legs are too low causing brackets to not tighten and secure the unit. Installed back panel properly and raised leveling legs, tightened with bracket and tested unit, ran both the dryer and washer at the same time. Squeak has been eliminated and customer is happy with the repair. Unit is now running as designed, no parts installed, job complete."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Cedar Creek, TX 78612

Matthew

Job Details: 10/09/2024

"Arrived on site to install dataloggers to monitor temperature. Customer stated since last visit unit did not make much ice but on arrival ice bucket was full, mix of bought ice and unit ice. Requested to customer, empty ice bucket, and monitor current production. Ice maker did harvest and fill on this visit. Awaiting return visit to retrieve dataloggers. Office to reschedule ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Pflugerville, TX 78660

Lou

Job Details: 10/09/2024

"Arrived on site to inspect washer cycle not starting. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing and found the hot water valve is not opening up fully causing the error code. Also found the customer is using too much powder detergent and the powder is not fully dissolving and sticking to the inside of the basket (photo). I am ordering the valve and scheduled return service for 10/14/24. No water leaks observed during service. No parts installed.; ordrng 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Pflugerville, TX 78660

Lou

Job Details: 10/09/2024

"Arrived on site to inspect washer/dryer combo/stacked unit with the washer lid lock light on and unit not functioning. Upon further inspection, I found the unit in standby mode with no display lights on. I placed the unit in diagnostics showing error codes F5E1,F5E3 and F7E1. Cleared the codes and tested. Unit is operating as designed. I found the lid strike cracked and removed and replaced the strike. I tested the unit in a Normal wash mode and after testing the lid lock several times, I was able to finally get the lid lock to fail. I removed and replaced the main control and lid lock assembly and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11176112, W10837741, W11629601"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Round Rock, TX 78665

Lou

Job Details: 10/09/2024

"Arrived on site to inspect range tripping breaker. Upon further inspection, I found the unit with no power as the GFCI breaker was tripped. I attempted to cycle the power and the breaker would not hold. Due to manufacturer issues with the bake and broil elements, I removed and replaced the element and main control and retested. Still the breaker continued to not hold and trip. After further inspection of the terminal block, I found the ground strap is connected to the ground wire and the unit has a four prong power cord. I removed the ground strap,and retested and unit is operating as designed. No one available to sign for receipt; vacant/ new build. Job completed. W11696067, W11182108, W10856603"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Round Rock, TX 78665

Lou

Job Details: 10/09/2024

"Arrived on site to inspect dishwasher lower spray arm not working. Upon further inspection, I checked the lower spray arm and found debris inside the ports (photo). I attempted to remove the debris and found the spray arm cracked. I removed and replaced the spray arm and placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing and found the unit fills with water and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element are operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed. WPW10491331, W11613479"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Georgetown, TX 78626

Lou

Job Details: 10/09/2024

"Arrived on site to inspect range cooktop burners not heating. Upon further inspection, I tested all burners and with my hand on the cooktop to feel for heat, I found the burners are taking too long to heat up. I pulled the unit out and removed the terminal block cover to find the L1 and Neutral were switched. I re-wired the power cord harness to the terminal block and retested and unit is operating as designed. Job completed. No parts installed today."

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Austin, TX 78738

Leonardo

Job Details: 10/09/2024

Arrived on site to test unit for right front burner and center burner flames to high. Test unit and found wrong orifices on both burners. Customer had the orifice there so I told him the correct number that go on each burner. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Spicewood, TX 78669

James K

Job Details: 10/09/2024

"WFW75HEFW0 Arrived on site for unit flashing F3E1. Upon arrival, proceeded to replace WPW10448876 pressure switch and W11201274 control. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model woec3030ls01

Near Spicewood, TX 78669

Leonardo

Job Details: 10/09/2024

Arrived on site to relaxed board ordered by previous technician. Removed top cover and found burned wire at TOD. Will order new switch harness office to reschedule ; ordrng 1 W11555169 (Interlock harness)

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Spicewood, TX 78669

Leonardo

Job Details: 10/09/2024

Arrived on site to test unit for once not responding. Fed unit and found all buttons working as designed. Turned oven on to pre heat to 350? and found unit not heating. Pulled unit out and checked junction box to check voltage and found red wire was not connected to the red wire coming from the wall. Secured red wire test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Salado, TX 76571

Sterling

Job Details: 10/09/2024

"On arrival verified complaint of no water out the dispenser, first inspection found water was off at the wall. Turned water on and both dispenser and ice maker function, job complete no parts installed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Seguin, TX 78155

Andrey

Job Details: 10/09/2024

"Arrived on site to test unit for for ice maker issues, tested unit found facia heater flap is getting stuck causing ice to back up in the ice box, damper making a loud grinding noise and multiple led lights not working, will need to replace damper, facia heater and necessary LED modules, ordered parts reschedule 10/15 PM appointment per customer request no parts installed ; ordrng 1 W11637688 (Facia heater) and 1 WPW10479155 (Damper control) and 1 W11484839 (LED module) and 2 W11484836 (Ice maker led lights)s and 1 W11483116 (FC light module)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Jarrell, TX 76537

Sterling

Job Details: 10/09/2024

On arrival verified clips are missing replaced bottom front panel clips and lid clips to front panel. Unit is not secure and running correctly. Job complete installed 2x w10854425 and 2x wp8066092

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Georgetown, TX 78626

Sterling

Job Details: 10/09/2024

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Turned off breaker . Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11545804 and broil element w11617232 and control w11649350"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Georgetown, TX 78626

Sterling

Job Details: 10/09/2024

"On arrival verified complaint of not working. Found fuse open. Attached breaker tool and found trips breaker on plug in. Traced and found interlock switches are shorted. Replaced both interlocks and filter board. Ran a cycle and confirmed heating. Unit is now working correctly, job complete installed w10422269 and w11551558, w11551761"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Georgetown, TX 78626

Sterling

Job Details: 10/09/2024

On arrival verified complaint of leaking water. Used clear door to identify cause. Spray arms and diverter are all working correctly. Found bottom right corner has a crack in the tub. Ordering W11513977 tub. Office to Resch installed w11179175; ordrng 1 W11513977 (Tub)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Seguin, TX 78155

Andrey

Job Details: 10/09/2024

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11607637"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Austin, TX 78735

Luis

Job Details: 10/09/2024

"Arrived on site for thin ice. Found pump shutting off water fill early good water flow,replaced defective recirculating pump,watched water fill good. Repair covered by 1 year warranty"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR35X24HZ03

Near Austin, TX 78703

Luis

Job Details: 10/09/2024

Arrived on site. Installed new door found new door damaged uploaded pictures ordering a new door. ; ordrng 1 W11613589 (Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Austin, TX 78730

Luis

Job Details: 10/09/2024

"Arrived on site. Checked freezer temp reading 7? compressor attempting to power on,can hear compressor attempting g to power on then stops,checked voltage good reading 120vac checked dc voltage found 6 vdc,2vdc and 0vdc diagnosed unit losing dc voltage from main control,replaced main control powered unit on compressor powered on with no issues. W10818296"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/09/2024

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and unit now working as designed. No signs of arcing or grounding out. Advised customer of issue persists have contractor replace faulty breaker. No parts replaced. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ11

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/09/2024

Arrived on site to test unit for no ice production. Found ice mold had excessive water preventing ice maker from cycling. Removed ice and tested unit with no issues. Advised customer to monitor and if issue persists recommend ice maker. No parts replaced at this time.

We serviced a

WHIRLPOOL OVEN

Model WFGS3530RS0

Near Seguin, TX 78155

Andrey

Job Details: 10/09/2024

"Arrived on site to test unit for not sparking, customer stated the unit shocked him and stopped working, tested unit found DSI board not functioning, replaced DSI board and bake igniter as precautionary and tested, unit is now running as designed, no leaks detected job complete installed W10898291, W11524031"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Austin, TX 78732

Scott

Job Details: 10/09/2024

Arrived on site for fridge not dispensing water . Unit is making ice and dispensing ice . Can hear valve activate . Following service pointer .ordring pressure regulator also will need shim to fix leveling of door . No parts installed No water leaks detected set return 10/18; ordrng 1 W10786952 (Kit pressure) and 1 Fridgeshim

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78732

Scott

Job Details: 10/09/2024

"Arrived on site for fridge not making ice . No IM an error codes . Unit is harvesting but not filling ,found fill line frozen . Found temps set too low . Fz -5 ,fresh @35. Defrosted fill line . Ran harvest and fill . All checked normal. No parts used .no water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, TX 78732

Scott

Job Details: 10/09/2024

"Arrived on site for fridge not making ice . Ran diagnostics,got e5 error . IM did harvest . Found fill line frozen . Replaced ice maker and heater . Did power reset . Reran harvest and fill. All checked normal. No water leaks detected at time of service . Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX1

Near Austin, TX 78731

Scott

Job Details: 10/09/2024

"Arrived on site for dishwasher shutting off mid cycle and flashing clean light . Ran diagnostics got 8-4, 9-2. Error code . Found some sudsing after test wash . Ordering dispenser . Return set 10/14. ; ordrng 1 W11412300 (Didpenser)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Austin, TX 78757

Scott

Job Details: 10/09/2024

Arrived on site for range tripping breaker . Issue is not consistent.checked harness and no issues found . Followed per service management and wp service pointer on burn off of element . No parts used . Job complete

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, TX 78759

Scott

Job Details: 10/09/2024

"Arrived on site for range tripping breaker . Replaced both elements and control WPW10583047, W11594271, W11447783. Followed both service management and wp service pointer on burn off . Did not find any unusual amp draws , amps are within specs . Having apt maintenance double check range after recommended time for bake off . No other issues found . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78759

Scott

Job Details: 10/09/2024

Arrived on site for washer not draining . Found wire harness broken to drain pump. Replaced harness W11643701. Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Meadowlakes, TX 78654

Daniel A

Job Details: 10/09/2024

Arrived on site to install previously diagnosed and ordered part. I installed the new ice maker and ran a test. The ice maker is operating as designed and filled with water showing no leaks or over spilling. W11700250 no water leaks observed during service.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Marble Falls, TX 78654

Daniel A

Job Details: 10/09/2024

"Arrived on site to inspect cooktop front panel crooked or unleveled. Upon further inspection, I found that the bottom lip of the front panel was sitting on top of the cabinet. It appears that upon installation, the unit was pushed back either too far or there was an added piece of molding or trim installed over the bottom lip of the front panel (photos). According to the manufacturer installation instruction, this unit is installed incorrectly. Because of the improper installation, the front panel is not positioned right and is angled slightly downward. I advised the customer of my findings. The cooktop surface is level and the unit is functioning without issue. The customer will have their builder come address installation issue. the No parts installed. No gas leaks observed during service."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ15

Near Pflugerville, TX 78660

David Z

Job Details: 10/09/2024

"Arrived on site to follow up on refrigerator not dispensing ice. Found previous repair did not hold. Removed icemaker assembly and replaced the divider, motor, spacer and yolk. Tested and confirmed proper operation. Unit working as designed. Parts used - WP63052-2, W11378860, W11671282, WPW10309864."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hutto, TX 78634

David Z

Job Details: 10/09/2024

"Arrived on site to diagnose washer making awful grinding noises when agitating. Examined under unit and found belt had been slipping for sure, and the upper splutch sleeve was chopped up / damaged and causing noise as well. Replace splutch and belt. Ran unit on a normal cycle. Verified noise was gone, and all agitation noise is back to normal. Unit working as designed. Parts used - W11239857, W10721967."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Round Rock, TX 78664

David Z

Job Details: 10/09/2024

Arrived on site to diagnose ice machine overproducing ice. Found failed bin thermistor causing it to read as not full. Unit should no longer be overproducing. Parts used - WPW10511923.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Round Rock, TX 78664

David Z

Job Details: 10/09/2024

Arrived on site to diagnose range with inner oven paneling issues. Examined unit and found the floor plate badly heat warped / cracked and in need of replacement. Ordering floor plate and clip. Office to schedule return visit l.; ordrng 1 W11098799 (Floor Plate) and 1 98005502 (Clip)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Round Rock, TX 78665

David Z

Job Details: 10/09/2024

"Arrived on site to follow up on microwave oven combo that was giving open/close door message. On arrival retested and found F6E8 again. I removed the console once I saw microwave light was going on and off. Found appliance manager had a console connection not plugged in. Reconnected the molex connector and tested. Found unit started working properly, and heated a cup of water. No additional parts needed. Repair completed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Hutto, TX 78634

David Z

Job Details: 10/09/2024

"Arrived on site to diagnose range that is tripping breaker when in use. Customer said it happened 5-10 mins in, but now if it's plugged in at all it trips. Tried range on several different outlets and it tripped any it was plugged into. Removed rear paneling and gained access to wiring harness. Reseated all connections, made sure pins were tight, and moved harness away from any sharp edges or possible grounding points. I plugged it in and it powered on and completed a preheat cycle and kept running. This should resolve the issue, however if the problem returns we will need to replace the main wiring harness. No parts used, unit working properly. Repair completed. Called in findings to safety."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78739

Tim M

Job Details: 10/09/2024

"Arrived on site to replace previously diagnosed part. Upon arrival noticed left side of the evaporator has ice buildup. Water may be getting diverted to the left side from the evap cover contacting the evap coil. Replaced evap harness (W11566892) and added permagum behind the evap cover to create some space between the evap cover and evap coil. Tested unit, unit is building ideal frost and unit is now running as designed. Advised customer to place a bottle of water into the FC, once frozen solid unit will be ready to use. No leaks detected, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/09/2024

Arrived on site to test unit for 3rd rack sprayer hanging fluster missing clip. Installed new clip test unit and unit test good job complete. W11573754

We serviced a

KITCHENAID OVEN

Model KOEC530PSS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/09/2024

Arrived on site to test unit for unit giving error code. Test unit and found error code F9E1 miss wired unit. Checked connections at junction box and all connections test good. Replaced control board test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOED5030LZ01

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/09/2024

Arrived on site to test unit for console not responding. Found center screen not responding to touch. Took console off and unplugged the console for 1 minutes. Secured connection back and unit working sometimes. Will order new console office to reschedule ; ordrng 1 W11659265 (Console)

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Temple, TX 76502

Tyler

Job Details: 10/09/2024

"Arrived on site for washer making a knocking noise during agitation portion of wash cycles. On arrival customer provided a video that I was able to use to pinpoint noise down inside the gearcase area. Inspected rotor/stator motor, clutch and slider. Found no failures in either side of motor or clutch and found gearcase as the cause of sound. Replaced gearcase w11449841 and slider w10734521. Found washer working as designed with no leaks and unit no longer making knocking noise. Call complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78733

Luis

Job Details: 10/09/2024

"Arrived on site. Unit not powering on and draining water,removed unit from enclosure,removed water from bin,replaced a defective drain pump,installed new pump,ran water through unit water drained checked connections no leaks. Ran diagnostics all test passed. Used w11539855"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Manor, TX 78653

Andrew R

Job Details: 10/09/2024

Arrived onsite for micro/oven combo with door not shutting. Upon arrival I noticed when pushing on the door the left side door switch would click meaning it engaged when pushing on the door. When let off the switch would not be activated. I was trying to pull the combo out however after getting it a tiny bit out I could not pull further. The trim on the cabinet was trying to pull out when attempting to pull the combo out. The trim will need to be cut more in order to pull the oven out without damaging the trim. I tried pulling on left side and then right side and the combo wouldn't pulled out. The customer will reach back to us to have us come out and assess what is wrong with the door switch on the left hand side. No parts installed. ; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Manor, TX 78653

Andrew R

Job Details: 10/09/2024

Arrived onsite for micro/oven combo with no power. I found out that the unit does have power however the display flashes hourglass symbols. I performed a 5 minute power reset and the unit continued flashing. The customer stated they had a power outage when this occurred. The panel needed to be replaced. I replaced the panel and had customer hook wifi up. Unit is now operating and heating as designed. Call complete. Installed W11600321 PANL-CNTRL. DID NOT HAVE CORE LABELED BUT RETURNING AS CORE JUST IN CASE.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78758

Joe Z

Job Details: 10/09/2024

"Arrived on site for making noise. Upon arrival, test unit by running a normal cycle. Am not able to duplicate any odd sounds. Unit is operating as designed. No leaks present at this time. Job complete. No parts used."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78758

Joe Z

Job Details: 10/09/2024

"Arrived on site for making noise. Upon arrival,test unit and found noise coming from 2 areas. From the rear vent hose and the blower wheel housing. Corrected issue at housing using noise padding. As far as vent hose noise. I recommend using a flex hose rather than the stiff hose. The more the unit is pressed to the wall the more noise is made. The unit is operating as designed with all remaining noises being normal."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78753

Andrew R

Job Details: 10/09/2024

Arrived onsite for dishwasher not draining. Upon arrival I could hear the pump operating however no water was coming through. I inspected the hose and found it in good condition. I inspected the inside of the disposal hook up and found the block cap still inside the disposal. I took the block cap out and the unit now drains all the water with no issue. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Austin, TX 78728

Andrew R

Job Details: 10/09/2024

Arrived onsite for broken or missing LED. Upon arrival customer statedthere isn't any issues with the light. Customer stated that the door creaks when opening fully. I'm going to order grease and a hinge and have office to RS as I was only sent with a bulb. Office to RS. ORDERING WP542638 Grease and WP2254473 Hinge. Customer stated they will not be here next week.; ordrng 1 WP542638 (Grease) and 1 WP2254473 (Hinge bottom)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78737

Leonardo

Job Details: 10/09/2024

Arrived on site to replace heating element per special project. Replaced heating element test unit no leaks present.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Manchaca, TX 78652

Tim M

Job Details: 10/09/2024

"Arrived on site to replace previously diagnosed parts. Upon arrival customer stated they ran another cycle and unit would not go into spin. Filled with water for the rinse part, then never locked the lid and drained. Replaced cam (W10721967) and shift actuator (W11481722). Control (W11627413) as precautionary. Ran a diagnostic cycle, all components properly engaged. Ran a wash cycle, unit progressed through the cycle properly. Advised customer if issue returns to try different cycles to know which cycles work fine and which cycles start to have issues. At this time unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL OVEN

Model weg515s0lz4

Near Buda, TX 78610

Leonardo

Job Details: 10/09/2024

"Arrived on site to replace the control board and DSI board. Both parts were replaced, and the unit was tested. The unit is now functioning as designed and preheated to 350?. Job complete. W10898291. W11620561"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Austin, TX 78727

Scott

Job Details: 10/09/2024

"Arrived on site for washer not advancing and clicking . Found actuator had failed to shift and damaged cam arm . Replaced cam, actuator and cap. W11395618, W11481722, W10721967Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Georgetown, TX 78626

Sterling

Job Details: 10/09/2024

Power cord is required. Part is still in shipping. Spoke to customer and rescheduled for 10/14. ; schdld next appmnt for 10/14 MON !

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78717

Andrew R

Job Details: 10/09/2024

Arrived onsite for washer with no lights on. Upon arrival I plugged the unit in and found it to drain right away. I checked the water pressure line and it is clear. I left the water pressure line off and tested the unit again. The control is bad as it is not sensing that there is nomwater in the tub. The control will need to be replaced. OFFICE TO RS WHEN PART IS IN STOCK. ORDERING W11607637 Control.Unit moved to 5202.; ordrng 1 W11607637 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Bastrop, TX 78602

Matthew

Job Details: 10/09/2024

"Arrived on site for unit freezer door, not opening or closing properly. upon arrival tested unit and confirmed door slide issues. Slides were seizing up halfway through the process. Replace slide kit. Tested and unit is now opening and closing properly. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Lockhart, TX 78644

Matthew

Job Details: 10/09/2024

Arrived on site for unit leaking. Builder stated the unit had had a slow leak that was undetected and ruined some of the floorboards and needed replacement. Inspected unit and found fill tube not inserted properly to valve so that when the unit called for water to make ice half of the water with enter the ice maker and the other half with spray out of the bottom onto the floor. And started tube into valve and re-tested. Unit is now functioning properly. No leaks present at this time. Job complete. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM05

Near Austin, TX 78723

Matthew

Job Details: 10/09/2024

Arrived on site for unit needing sealed system repair. Confirmed compressor is not running and overloading. Tapped system and was still pressurized. Replaced compressor and drier. Pulled vacuum and held. Charger per spec and tested. Unit is functioning properly. Customer to allow 48hrs to stabilize.

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS2

Near Leander, TX 78641

Miguel

Job Details: 10/09/2024

Arrived on site for lights falling down. Removed and replaced light assembly. Verified operation. Call complete.

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS2

Near Leander, TX 78641

Miguel

Job Details: 10/09/2024

Arrived on site for both lights falling out of vent hood. Removed light assembly and attempted to push out housing to grip better. Still falling. Ordering light assembly. Reset for fri 11/1. Am. ; ordrng 1 W11321563 (Light)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, TX 78641

Miguel

Job Details: 10/09/2024

Arrived on site for center burner leaking gas and not lighting. Also center knob is broken. Verified operation of center burner. Found burner holes clogged with oil. Advised how to removed cap and clean burners. Working as designed. Will need new knob. Called safety to inform. 7740045203.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Georgetown, TX 78628

Miguel

Job Details: 10/09/2024

"Arrived on site for dishwasher not draining, water spots left on dishes. Found water left in tub and no power to dishwasher. Breaker was tripped, reset and drain cycle cleared water. Customer says it sometimes trips breaker. All components working properly during test. Heater pulls 6 amps. Removed door panel. Verified 128v to control. Good ground. Found rinse aid empty. Replaced dispenser due to possible leaking rinse aid, removed drain pump and found propeller damaged. Used shop,vac to verify drain was clear. Replaced drain pump and then control as precaution against drain and tripping. Verified operation. Call complete. W11087207, W10861000, W10876537"

We serviced a

MAYTAG WASHER

Model MVW8230HC0

Near Spicewood, TX 78669

James K

Job Details: 10/09/2024

"MVW8230HC0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11426291 main control and W11478527 UI. Tested unit and now unit is functioning as designed. No wage leaks detected at this time."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Spicewood, TX 78669

James K

Job Details: 10/09/2024

"MVW6230HW0 Arrived on site for unit unbalanced. Upon arrival, found suspension to be faulty. Ran diagnostics and found unit screeching during high spin. Ordering W11396716 suspension, W11449840 gearcase, W11239857 belt and W10721967 cam. No water leaks detected at this time. Customer agreed to reschedule Oct 16th. ; ordrng 1 W11396716 (Suspension) and 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78744

James K

Job Details: 10/09/2024

"WDF332PAMS0 Arrived on site to replace previous ordered parts. Upon arrival, proceeded to replace W10518394 heater. Ran diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78744

James K

Job Details: 10/09/2024

"wrs331sdhm06 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11742389 control, W11518204 control and W11650659 heater. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Temple, TX 76504

Tyler

Job Details: 10/09/2024

Spoke with customer and they stated they had tried canceling service and no longer needed washer checked out. Call complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Round Rock, TX 78665

David Z

Job Details: 10/09/2024

"Arrived on site to diagnose dryer making noise when running. Heard a slight rumble, but nothing excessive on first glance. Disassembled unit and found blower wheel was broken, causing the noise. There were also large amounts of black marks on the tensioner pulley, like belt had been rubbing it as well. Replaced rollers belt and pulley from repair kit. Tested unit and verified all working as designed. In terms of the unit not fully drying, customer has been using timed dry lately and I recommended turning up the heat level. Unit has no error codes, and heats well. I found nothing disconnected or damaged inside the cabinet and heat level is good. Advised for auto dry cycles to make sure loads are big enough to contact the sensor Bars in the front of the unit. Repair completed. Parts used - WP697772, 4392067."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Austin, TX 78758

Joe Z

Job Details: 10/09/2024

Arrived on site to replace damaged door panel. Replaced panel and added nameplate. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Austin, TX 78750

Daniel A

Job Details: 10/09/2024

Arrived on site to install previously diagnosed and ordered part. I installed the bake igniter and the temperature sensor. I reassembled the unit and tested the functions. The unit is operating as designed. I instructed the customer how to use the oven calibration feature is it is ever needed in the future. No gas leaks observed during service. W10833885 WPW10324262

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Pflugerville, TX 78660

Andrew R

Job Details: 10/09/2024

Arrived onsite for washer making knocking g or thumping noise. Upon arrival I tested the washer in diagnostics and found no error codes stored. I tested a diagnosis cycle and 4 manual spins. I heard the drain hose line hitting the back of the washer. I ziptied the drain hose line closer to the wall however I informed the customer they might still hear a bit of noise due to the unit being in a tight fit. I heard no abnormal sounds with the washer. Unit is operating and completing cycles as designed. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78752

Joe Z

Job Details: 10/09/2024

"Arrived on site for not cooling in both sections. Upon arrival, maintenance said the evaporator cover was Incased in ice and had unit thawed out prior to arrival. Ran diagnostics and all sensors pass test. Ran components test and all components operate. Replaced control and UI W11518204, W11558182 due to unit not going into defrost correctly. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, TX 78704

Joe Z

Job Details: 10/09/2024

"Arrived on site for not heating, upon arrival, ran diagnostics and there are no saved error codes. Ran a vent test and test results in poor ventilation. Ran a time dry cycle and unit is heating correctly. Recommend having vent from wall through exit of home checked. The vent is either blocked with lint or is too far with too many 90 degree turns on way to exit. Unit is operating as designed. Please charge c.c on file for service/ diagnostics fee"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/09/2024

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and console just flashes for a quick second. Found voltage to console was correct. Replaced faulty console(W116000355) and unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near San Marcos, TX 78666

Andrey

Job Details: 10/09/2024

"Arrived on site to replace previously diagnosed control, replaced and tested unit is now running as designed, no leaks detected job complete installed W11607637"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Martindale, TX 78655

Andrey

Job Details: 10/09/2024

"Arrived on site to test unit for gasket issues, tested unit found gasket popped out top and bottom of RC door, added adhesive to all effected areas and advised customer to to keep door closed for the next 12 hours to allow adhesive to dry, unit is now functioning as designed, no leaks detected job complete installed WP482338"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Niederwald, TX 78640

Andrey

Job Details: 10/09/2024

"Arrived on site to test unit for noise, tested unit found all components activating properly and no unusual noise, disassembled the unit, inspected all components could not find any issue, unit is running as designed, job complete, no parts installed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near San Marcos, TX 78666

Andrey

Job Details: 10/09/2024

"Arrived on site to test unit for water leaking out from door, tested unit found no leaks, talk to maintenance, customer was using dawn dish soap but after she switched to cascade liquid detergent it still was leaking, explained to customer that they will need to run unit empty for a few washes to get all the dish soap out, at this time job complete no parts installed"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near New Braunfels, TX 78130

Andrey

Job Details: 10/09/2024

"Arrived on site to test unit for broken support, tested unit found element support broken, replaced and tested, unit is now functioning as designed job complete installed W11724411"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

James K

Job Details: 10/09/2024

"WED560LHW2 Arrived on site for unit door locked. Upon arrival, superintendent stated will need a hard hat kit before entering property. Ordering hard hard kit. In addition, need to update model and serial and address to office to update warranty. Office to reschedule ; ordrng 1 Unknown (Hard hat kit)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Austin, TX 78738

Luis

Job Details: 10/08/2024

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Round Rock, TX 78665

Leonardo

Job Details: 10/08/2024

Arrived on site to test unit for customer heating sparking when heating stuff. Found customer using the interior rack for double heating. Advised customer to remove the rack unless hes double heating something on the bottom and something on the rack. Small sparking from the corner of the rack due to not having 2 loads in the unit. Removed rack and ran a test and no sparking job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WFES3530RS0

Near Austin, TX 78754

Leonardo

Job Details: 10/08/2024

"Arrived on-site to test the unit for an issue with both front burners not staying on when set to high. Tested the unit by turning both burners on high, both burner stayed on that and confirmed they remained on site customer and are functioning as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254EBL2

Near Pflugerville, TX 78660

Leonardo

Job Details: 10/08/2024

"Arrived on-site to replace the drain hoses, as ordered by the previous technician. Replaced both drain hoses, tested the unit, and confirmed it is draining and washing correctly. No leaks were present at this time. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near Pflugerville, TX 78660

Leonardo

Job Details: 10/08/2024

"Arrived on-site to replace the console as ordered by the previous technician. Replaced the console, tested the unit, and confirmed it is functioning properly. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9M

Near New Braunfels, TX 78130

Andrey

Job Details: 10/08/2024

"Arrived on site to test unit for it working properly, tested unit found wash motor not engaging, will need to replace sump to fix issue, ordering parts rescheduled for 10/15 per customer request no parts installed ; ordrng 1 W11025157 (Wash motor) and 1 W10906426 (Control)"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near New Braunfels, TX 78130

Andrey

Job Details: 10/08/2024

"Arrived on site to test unit for no heat, tested unit found all sensors are testing good, heater is good but not receiving voltage, will need to replace control to fix issue, ordering additional parts to ensure completion, rescheduled for 10/15 per customer request, no parts installed ; ordrng 1 279827 (Motor) and 1 WP8577274 (Thermistor), used 1 WP694089 (Wheel) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Round Rock, TX 78665

Leonardo

Job Details: 10/08/2024

"Arrived on-site to test the unit for leaks. Upon inspection, found the unit was not leveled and was leaning forward, causing water to leak from the front. Leveled the unit and tested it again, confirming there were no further leaks. Showed the customer the leveled unit. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM1

Near Round Rock, TX 78665

Leonardo

Job Details: 10/08/2024

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not spraying. Test motor and motor getting correct voltage but not responding. Replaced sump and motor assembly test unit and unit working as designed no leaks present at this time job complete. W11613479