We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78737
Leonardo
Job Details: 02/03/2023
Arrived on site to test unit for unit leaking and kit advancing. Test unit and found unit leaking from heating element getting wash motor wet and shorting out board. Will need to order new element and control board. Office to reschedule. Unit is in a tight area will order 2 hour job. ; ordrng 1 W11537778 (Heating element) and 1 W11410066 (Control board) and 1 2hourjob (2 hour job)
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Waco, TX 76710
David Z
Job Details: 02/03/2023
"Arrived on site to diagnose range with damaged door and left door that shifts slightly while closing. Examined unit and found the right oven door had a protrusion on the right side. Replaced door skin to resolve. Found the new skin was dented in the corner and not an acceptable replacement. Ordered new door skin. I tested the smaller oven door and noticed that when the door gets almost fully closed and seats, it shifts to the left slightly, likely due to how the hinges are angled. Advised customer we can replace the hinges, but based on their design it may not alter the behavior of the door, and it may shift on closing based on the design. Ordering left side hinges. Returning tech can try and swap positions as well. Customer also advised me that the left front burner does not light. Verified that the igniter is sparking, but not lighting. Found service pointer W11643965 applies, to adjust the flame spreader. Ordering a new flame spreader if SP does not resolve. Office to schedule when all parts arrive. ; ordrng 1 W11643896 (Left Small Door Hinge) and 1 W11643900 (Right Small Door Hinge) and 1 W11315557 (Large Door Skin and Glass) and 1 W11319683 (Flame Spreader)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Harker Heights, TX 76548
Tyler
Job Details: 02/03/2023
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps at room temp in both compartments. Found all fans running but compressor was locking up and turning off. Tried new start device and found same results indicating compressor would need to be replaced. Spoke with sr while on site about part availability and then rescheduled customer for complete repairs ; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogenkit (Nitrogen kit)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76707
David Z
Job Details: 02/03/2023
"Arrived on site to diagnose dryer that is not heating. Tested unit and found it is not starting. If you try and engage unit, motor just buzzes. If you hand turn the drum it will start, but will slow and seems to be struggling to turn the drum. Ordering new motor, belt kit and blower wheel to resolve. ; ordrng 1 279827 (Motor) and 1 4392065 (Belt Kit) and 1 WP694089 (Blower Wheel)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Marble Falls, TX 78654
Lou
Job Details: 02/03/2023
"Arrived on site to inspect washer leaking water.upon further inspection, the customer advised the unit is leaking water from the right side at the back of the unit. I placed the unit in diagnostics showing no error codes. Continued with testing and and when the drain pump came on, I found the drain hose, at the back of the unit, spraying water from the bend at the bottom right corner of the unit (photo). I advised the customer of my findings and am ordering the drain hose. Scheduled return service. Water at the wall was turned off and the unit left unplugged for safety. I had my customer sign the waiver of damages when work with water. ; ordrng 1 W11244231 (Drain hose)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78717
Vincent
Job Details: 02/03/2023
"Arrived on site for washer, inspected unit and work area. Installed all parts by previous tech and after I was going to run a diagnostics unit would not do anything. I tried resetting by unplugging unit but nothing worked. Unit would not lock so Im ordering the door latch, strike and control if needed. ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike) and 1 W11510463 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 02/03/2023
"Arrived onsite for a refrigerator that is leaking water into the rc. Upon inspection I found that the ice bin was frozen in place I removed the ice and tested the ice door and found that it was leaking air Which can Cause the ice to melt then freeze and I am ordering the ice door the ice box because I found some damage to it, the ice maker. Office to reschedule. ; ordrng 1 WPW10577864 (DOOR-ICE) and 1 W11579560 (ICEMAKER) and 1 W11605504 (BOX-ICE)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Seguin, TX 78155
Andrey
Job Details: 02/03/2023
"Arrived on site to test unit for heating issues, the unit found top oven bake glow igniter not working, replaced part, tested unit, unit now functioning as designed, job complete"
We serviced a
KITCHENAID RANGE
Model KFGC500JPA00
Near Salado, TX 76571
Gerry C
Job Details: 02/03/2023
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the front left orifice holder and installed the correct orifices in the rest of the burners. Operational test good, no gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Smithville, TX 78957
Joe Z
Job Details: 02/03/2023
"Arrived onsite for tripping gfci. Upon arrival ran diagnostics and got F8-E3 drain stuck on, F6-E1 low or no water . Resistance of Drain pump is 36 ohms and is within specs. Getting continuous 120 to drain pump with out call for drain. Gfci tripps immediately when drain pump is connected. Need to replace drain pump and control
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78626
Maurice R
Job Details: 02/03/2023
Arrived on site to investigate previously diagnosed parts. Installed the new Ui and tested the unit to 350?. The UI is worth as designed and the unit is operating as designed.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Austin, TX 78746
David S
Job Details: 02/03/2023
Arrived on site to installed a new UI and main control. I gained access to the UI and control. I replaced both with new. I powered on the unit and tested both the left and right side oven. I preheated them to 350. I found them both heating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Austin, TX 78746
David S
Job Details: 02/03/2023
Arrived on site for dishwasher not starting. I inspected the unit and work area. I ran a diagnostics cycle and found the unit filling with water but not spraying any water. I found the wash motor receiving power but not coming on
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Maurice R
Job Details: 02/03/2023
"Arrived on site for oven in demo mode. On inspection try following the instructions in the customer care manual and they were not working. I then went to the first step in the manual and thats where I held down the settings button and it went to the tool menu. Went down to info, that is where I found the setting to turn demo off. Showed the customer how to exit demo.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Lou
Job Details: 02/03/2023
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the tenant advised water is leaking from the left side of the unit. I disassembled the FC section and found no ice or evidence of frozen water in the bottom of the freezer. I pulled the unit out and inspected the drain tube and removed it and cleared it. I found no ice in the drain and there was water in the evaporator pan from the evaporator defrosting. I checked the ice maker and found no ice or water in the tray. Using my jumper wire, I tested the ice maker from points T-H and it harvested and called for water but no water dispensed. I found the fill tube clogged with ice. Removed the ice and retested and unit is operating as designed. With the ice in the fill tube, when the valve would open and dispense water, the ice blocked the water and the water would back out through the water line at the back of the unit. No water leaks observed at the end of service, job completed. No one available to sign for ticket."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Lou
Job Details: 02/03/2023
"Arrived on site to inspect refrigerator leaking water from the bottom and puddling in the freezer section. Upon further inspection, I disassembled the FC section and found a slab of ice in the bottom of the freezer and frozen water streaks coming from the right side of the evap drip pan. I removed the evap cover and found a slab of ice in the drip pan and the drain clogged with ice. I pulled the unit out and checked the drain tube at the back of the unit and found it was clear from previous service call and it was the correct P trap type tube. I removed the ice from the drip pan and blew out the drain with my steamer. Using my mirror and flashlight, I placed my flashlight in the drip pan and checked the drain from the back of the unit with my mirror and found the tube is clear now Advised office of agreement. No water leaks observed at the end of service, job completed. No one available to sign for receipt."
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Pflugerville, TX 78660
Cliff
Job Details: 02/03/2023
Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced heater assembly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Kimo
Job Details: 02/03/2023
Arrived on for a DW that is not filling with water. Upon arrival I put the unit in diag mode and found that the water inlet valve was not letting water in but it would hum. Upon further inspection I found that the valve was clogged. I installed new valve and tested unit and found unit operating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Cedar Park, TX 78613
Kimo
Job Details: 02/03/2023
Arrived onsite for a washer that will not turn on. Upon inspection I found that there was no power at the wall to the washer. I reset the breaker and tested for Power to the washer again and found none. I advised the customer that there maybe and issue with this particular circuit and the they are going to have breaker fixed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/03/2023
Arrived on site to test unit for lights not working. Replaced bad FC module using S-code S191AQ. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near New Braunfels, TX 78132
Andrew
Job Details: 02/03/2023
Arrived on site to test unit for periodically not wringing clothes out. Found drain hose was at least 2ft in drain tube. Ran diagnostics and found excessive hose in drain tube was creating a siphon and not draining properly. Referred customer to service pointer W10608624(drain hose installation). Adjusted drain hose for customer and completed diagnostics with no issues. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78739
Kevin
Job Details: 02/03/2023
"Arrived on site and inspected washer and found cold water valve is leaking. After replacing valve is no longer leaking ran test 51 to confirm operation, job complete
We serviced a
WHIRLPOOL WASHER
Model LSQ9010PW6
Near Austin, TX 78739
Kevin
Job Details: 02/03/2023
"Arrived on site and inspected washer and found cam inside agitator has worn down and coupler is broken.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near Lockhart, TX 78644
Matthew
Job Details: 02/03/2023
Arrived onsite for ice maker overproduction . Upon arrival inspected unit. Found bale arm out of position and not allowing ice maker to recognize the bin is fill. Inserted arm correctly. Shifted arm into off and on position and unit is responding. If symptoms persist recommend replacing ice maker.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Matthew
Job Details: 02/03/2023
"Arrived onsite for built in microwave not powering on. Upon arrival inspected unit. Pulled unit from wall to inspect components and power supply. Inspected incoming supply voltage at block and found unit only receiving 120 vac , however this model is set for 240 vac due to convection cooking potential. Notified builder that unit is not receiving proper voltage. Tested and unit is functioning and heating properly. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near New Braunfels, TX 78130
Andrey
Job Details: 02/03/2023
"Arrived on site to test unit for touch screen not working and loose parts in side door, tested unit found multiple brackets and mounting broken off in side door, when taking door apart door handle mount brackets where also cracked, will need new door to fix issue, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Buda, TX 78610
Matthew
Job Details: 02/03/2023
"Arrived onsite for refrigerator making noise. Upon arrival inspected unit. Ran several tests and found noise was happening when unit is calling for water for ice maker. Bypassed the filter and found noise stopped. Found filter housing needs replacement, internal seals are breaking down. Part W10502642. If customer chooses to move forward he will contact his home warranty for approval and reimbursement. Please contact customer to confirm if moving forward.
We serviced a
GE REFRIGERATOR
Model PSS25SGNABS
Near Killeen, TX 76543
Tyler
Job Details: 02/03/2023
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. Couldnt replicate noise reported but was able to narrow down issue to compressor shutting off to early due to over heating/airflow restrictions at condenser coil. Informed customer of findings after I verified both ice bucket was full of ice and evap coil could frost over healthy and evenly. Customer stated they would clean coils themselves. Collected service and found unit working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Belton, TX 76513
Gerry C
Job Details: 02/03/2023
"Arrived to instal previously diagnosed and ordered parts. I found the evaporator had ruptured somewhere within the finned area to the right side of the evaporator assy. I removed and replaced the evaporator and elected to replace the compressor due to prior report of it running extremely hot. I vacuumed the system and found no signs of leaks. I charged with the MFG prescribed refrigerant charge and tested. The FC light module would not operate and was causing the ceiling modules in the RC to dim and I found the unit out of serial number range for the MFG TSP. During inspection of the module,I found the wiring defective from manufacture and I contacted the MFG tech line, SR 7735653005 and advised of my findings that the FC LED module was unable to be changed due to incorrect harness routing and excessive insulating foam placement. The MFG tech deemed the issue and that nothing further could be done to correct the lighting system. No leaks observed during service."
We serviced a
KENMORE RANGE
Model 790.7290201
Near Bartlett, TX 76511
Gerry C
Job Details: 02/03/2023
Arrived to inspect ignition issues. I found the igniter resistance was 218 and expected was approximately 100 . I removed and replaced the igniter and tested. The unit heated and cycled as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDB01
Near Austin, TX 78745
Scott
Job Details: 02/03/2023
"Arrived on site ,replaced evap harness . All checked normal. No water leaks detected at time of service. job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78748
Scott
Job Details: 02/03/2023
"Arrived on site for dryer shutting off after couple seconds . Found motor centrifuge switch had failed . Replaced motor , unit is functioning properly . Motor is still covered. Job complete"
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Austin, TX 78727
David S
Job Details: 02/03/2023
Arrived on site ge fridge not making ice or dispensing water. I isolated the filter housing and found it not allowing water to pass through. They agreed. I installed the housing and filter. I tested the unit and found it working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78717
Vincent
Job Details: 02/03/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was dishes not was washing. Entered diagnostics and found error codes 5-1 , 2-1. Found low water pressure coming int the unit. Removed water supply hose and found calcium build up from water heater in the valve. I replaced valve and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Luis
Job Details: 02/03/2023
Arrived on site. Diagnosed a defective freezer led module per service pointer replaced defective led module autho S191AQ ; used 1 W11601310 (Led module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78757
Luis
Job Details: 02/03/2023
Arrived on site for light issues. Found a defective led module per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S84638 ; used 4 W11632139 (Led module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78736
Luis
Job Details: 02/03/2023
"Arrived on site for no ice. Unit has been running for about 1 day checked icemaker mold ice in mold ran diagnostics no errors ran harvest test ice dumped to bin,power cycled unit ran harvest test passed ran fan test passed ran fill test passed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Cliff
Job Details: 02/03/2023
Arrived on site to diagnose a microwave that has grease accumulating on cabinets. Found vent system working normally and advised customer on microwave installation and uninstall procedures and that they cannot be perfectly sealed to external venting. No repairs needed and job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Cliff
Job Details: 02/03/2023
Arrived on site to diagnose a dishwasher that is leaking. Found water leak from incoming water supply hose. Issue is a plumbing issue and builder will need to have supply line replaced to correct issue. Left water off to dishwasher and unit cannot be used until plumbing issue is corrected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Fischer, TX 78623
Andrew
Job Details: 02/03/2023
Arrived on site to test unit for gasket coming off on top left corner of RC door. Replaced gasket and formed with heat gun. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Dale, TX 78616
Matthew
Job Details: 02/03/2023
"Arrived onsite for dryer not functioning. Upon arrival inspected unit. Tried running a cycle and unit would engage for 1 second, then quit. Ran diagnostics and found F1E1 error. Per tech sheet, control needed replacement. Replaced control and tested. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 02/03/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve, UV dye drier and vacuumed the system. Pressures held and I installed 41g of R600 refrigerant and monitored the unit. Unit began to cool. I placed the unit in diagnostics and tested and unit is operating as designed. No water connections to the unit and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78626
Maurice R
Job Details: 02/03/2023
"Arrived on site for previously diagnosed parts. Installed gear case,actuator,belt,capacitor and cam . Tested unit in diagnostics mode and the squealing noise was not there. Unit operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
Maurice R
Job Details: 02/03/2023
Arrived on site for dishwasher that wont latch. On inspection found the latch was sprung upward and the strike could not close into it. It damaged the strike so I replaced both pieces. The unit is operating as designed now. No water leaks were detected during shipment call.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Cliff
Job Details: 02/03/2023
Arrived on site to diagnose a range that is not baking. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Austin, TX 78717
Kimo
Job Details: 02/03/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new oven boor glass and tested unit and found unit operating as designed. W15P811WPL1 Ref # 7735487430 job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Seguin, TX 78155
Andrey
Job Details: 02/03/2023
"Arrived on site to test unit for element not working, customer stated that FR burner did not work from day one, removed top and found element disconnected, secured connection, tested unit, unit now running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Cedar Creek, TX 78612
Joe Z
Job Details: 02/03/2023
"Arrived onsite for all burners starting giving off yelow flame and not adjusting to low burners. Upon arrival test unit and all burners are burning correctly with only blue flame. After series of questions. That customer said that the yellow flames only happened when using a vaporizer machine. I explained how vaporizers, and dehumidifiers can effect air quality and change the flame. Also adjusted each burner so that the low settings operate to customers liking. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Del Valle, TX 78617
Joe Z
Job Details: 02/03/2023
"Arrived onsite for not washing correctly. Upon arrival customer stated that the unit spins just does not agitate. ran diagnostics and there are no saved error codes. Ran an automatic cycle and hear rubbing noise from agitator and grinding noise from belt area. Inspected unit and found failed hub, actuator is not shifting correctly causing cam to fail. Replaced hub, actuator and cam. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mustang Ridge, TX 78610
Kevin
Job Details: 02/02/2023
Arrived on site and found dryer vent hose connector is damaged and lint is blowing out. After resetting it confirmed dryer is working properly and airflow is good. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Georgetown, TX 78628
Kimo
Job Details: 02/02/2023
Arrived onsite for a wall oven that is no longer operational. Upon arrival I found unit with f6e4. Code. I replace the control but couldnt test unit because the power when out at the home. Customer to call if issues is not resolved. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Mustang Ridge, TX 78610
Kevin
Job Details: 02/02/2023
"Arrived on site and inspected refrigerator and found it is not defrosting. Found brown wire to heating element is not in harness connection, took one picture. After resetting wire set refrigerator into a manual defrost through diagnostic cycle and heating element is now heating properly. Customer will manually defrost refrigerator for48 hours after that refrigerator should be working properly, Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Marcos, TX 78666
Kevin
Job Details: 02/02/2023
"Arrived on site and found wash motor has failed, after replacing wash motor dishwasher is operating properly. Discussed drying expectations, rinse aid usage and importance of running hot water at kitchen sink before starting dishwasher, job complete"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Kevin
Job Details: 02/02/2023
"Arrived on site and replaced igniter diagnosed on previous visit, after replacement bake cycle is working properly, job complete. took one picture"
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL01
Near Austin, TX 78731
Scott
Job Details: 02/02/2023
Arrived on site . Replaced inner door liner and both hinges . Door is functioning properly. . Job complete
We serviced a
KENMORE DISHWASHER
Model 665.12413N414
Near Bertram, TX 78605
Maurice R
Job Details: 02/02/2023
Arrive to install fill valve that is weeping. Installed the fill valve and tested unit no water was seen weeping into the dishwasher. Customer says that it takes a few days for it to fill up the dishwasher. No water leaks detected during service call
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78723
Matthew
Job Details: 02/02/2023
Arrived onsite to replace faulty hoses. Replaced hoses hoses and tested. No signs of leaking at this time. Job complete. Please mail customer a receipt. Job complete . Office to complete payment processing.
We serviced a
WHIRLPOOL WASHER
Model wfw560chw4
Near Austin, TX 78723
Matthew
Job Details: 02/02/2023
Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found in diagnostics error code for latch failure. Tested latch and latch kept clicking. Replaced latch. Tested unit and unit is functioning properly. Job complete
We serviced a
UNKNOWN VENTHOOD
Model WVI75UC6DS4
Near Austin, TX 78701
Matthew
Job Details: 02/02/2023
Arrived onsite for ambient LED lights not functioning. Upon arrival inspected unit. Blower motor and main lights are functioning. Check wiring for light drivers and found issues with voltage. Called tech line for assistance. Tech provided SR#7735645409. Test showed 120 vac from blue to chassis and yellow to chassis but not across blue to yellow. Tech recommended uninstalling and dropping whole unit to inspect for wiring or break in harness. Will need two man due to installation setup. Discussed with SW and CS. Office to reschedule
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78747
Matthew
Job Details: 02/02/2023
"Arrived onsite for refrigerator making humming noise. Upon arrival inspected unit. Opened doors to get compressor to kick on. Could hear vibration noise, however noise was intermittent and would stop when moving unit . Accessed compressor compartment and found packing debris jammed. Removed debris and leveled unit. Unit now seems to be operating within normal spec. Customer will monitor. Job complete"
We serviced a
GE DISHWASHER
Model GDT645SSN3SS
Near Niederwald, TX 78640
Leonardo
Job Details: 02/02/2023
Arrived on site and customer said unit has been working she will call back if unit stops working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near New Braunfels, TX 78130
Andrey
Job Details: 02/02/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker was off, turned on ice maker and showed customer how operate it, ran diagnostics cycle, completed cycle and filled with water, unit is running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Canyon Lake, TX 78130
Andrey
Job Details: 02/02/2023
"Arrived on site to replace previously diagnosed infinite switch, replaced switch, tested unit, unit now functioning properly,job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78728
Vincent
Job Details: 02/02/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was they tried running a load and it was still not working after last tech left. I entered diagnostics and retrieved error codes F9E1, F8E6, F0E3 & F0E5. I erased all error codes and inspected the harness and found no shorts on any part of the lower harness. The connector to the drain pump did not look like it was plugged in properly. I ran the drain pump in diagnostics and inspected harness wile pump was on and never failed. I informed customer that its possible that when the error codes are not erased the unit can think its still not fixed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Lou
Job Details: 02/02/2023
"Arrived on site to inspect cooktop center burner flame. Upon further inspection, I tested all burners and all burners except the middle burner are operating as designed. I found the middle burner flame will shut off when switching from simmer low to medium. I adjusted the flame through the valve and retested and unit is operating as designed. I demonstrated for the customer and made recommendations for use and care. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KFGG504KPS1
Near Pflugerville, TX 78660
Vincent
Job Details: 02/02/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was oven not working properly. I re-diagnosed unit and found that the igniter was not having a good ground. I replaced igniter and bake burner and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Vincent
Job Details: 02/02/2023
"Arrived on site for icemaker problems. Inspected unit and work area. Installed some parts ordered by previous tech. Installed icemaker, icebox fan and icebox. I cleared error codes from the icemaker and retested. Unit is now operating as designed and no leaks where present. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Lakeway, TX 78738
Luis
Job Details: 02/02/2023
"Arrived on site for water leaking during icemaker fill. Found fill tube not inserted into fill cup,removed icemaker installed fill tube correctly into fill cup tested icemaker fill passed with no leaks"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2023
"Arrived on site and replaced previously diagnosed gearcase, rotor, slider, stator, clutch and suspension. Completed diagnostics with no issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2023
Arrived on site to test unit for ice and water coming from dispenser when not engaged. Found ice maker is not being used enough causing ice to fuse together and get stuck in chute. Advised customer to periodically empty icemaker to allow fresh batches to be made and prevent ice fusion. Also rerouted water line to dispenser to prevent weeping on face of FC door. No leaks detected. Job complete .
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2023
"Arrived on site to test unit for excessive heat on top right side of oven door. Found gasket was opening. Replaced gasket, unit working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Kevin
Job Details: 02/02/2023
"Arrived on site and replaced control board and motor diagnosed on previous visit, washer will now complete a calibration cycle and both agitations and both spins are operating properly. Washer will complete an automatic test cycle, job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Dripping Springs, TX 78620
Luis
Job Details: 02/02/2023
"Arrived on site diagnosed a defective led module,per service pointer removed all led modules,installed updated led modules autho S84638; used 2 W11632139 (Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78737
Luis
Job Details: 02/02/2023
"Arrived on site for no water or ice. Found frozen water tank diagnosed air leaking between fan scroll and air tower causing tank to freeze,defrosted lines added sealer between gaps tested icemaker passed filled with water tested water dispenser passed. ; used 1 212643 (Sealer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, TX 78640
Kevin
Job Details: 02/02/2023
Arrived on site and inspected refrigerator and found ice production is good. Customer complaint is that there is frost buildup on bottom of iceman. Disassembled ice dispenser area and found some frost around perimeter Where ice chute connects to freezer door. took multiple pictures and documented with techline. 7735641254
We serviced a
WHIRLPOOL OVEN
Model WFG975H0HZ2
Near Georgetown, TX 78633
Lou
Job Details: 02/02/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, I disassembled the oven and tested the oven on bake and found the ignitor not arcing properly. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Georgetown, TX 78633
Lou
Job Details: 02/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the dishwasher tub being damaged at the left front leg, I removed and replaced the tub; installed a sump/motor assembly and transferred all remaining parts from the old unit to the new and reinstalled. Tested the unit in diagnostics showing no error codes and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Vincent
Job Details: 02/02/2023
Arrived on site to install parts previously diagnosed. Installed new dual valve and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2023
"Arrived on site to inspect unit for door not staying open when loading. Found friction pads were missing. Replaced pads, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2023
Arrived on site to test unit for not cooling properly. Found compressor not running. Replaced start device and run cap. Unit kicked right in and compressor pulling .8amps. Home is currently experiencing revolving power outages. Advised to monitor and if issues persists to call back.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS0
Near Seguin, TX 78155
Andrey
Job Details: 02/02/2023
"Arrived on site to test unit for not reaching temp, customer stated that after inspector found that the oven is not getting to temp, tested unit to 350 with temp probe, unit pre heated to 380 and stabilized at 350 with in 10 minutes, no need for any calibration unit is running as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS0
Near Seguin, TX 78155
Andrey
Job Details: 02/02/2023
"Arrived on site to test unit for not reaching temp, customer stated that after inspector found that the oven is not getting to temp, tested unit to 350 with temp probe, unit pre heated to 380 and stabilized at 350 with in 10 minutes, no need for any calibration unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Tyler
Job Details: 02/02/2023
"Arrived on site for dishwasher needing previously diagnosed ui control, panel, and seals. Upon arrival installed all required parts. Reassembled and tested unit. Found no leaks and u it fully functioning as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Andice, TX 78628
Maurice R
Job Details: 02/02/2023
Arrived on site for washer not completing a cycle. On inspection found that the unit would not agitate or spin. Tested the capacitor and it had no reading and replaced the actuator. Retested the unit and it now agitates and spins. The unit is operating as designed and no water leaks detected.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 02/02/2023
Arrived on site for vent buttons getting stuck. On inspection the buttons on the vent when push in go past the vent cover in get stuck. I took the vent apart to gain access to the buttons and I adjust the buttons to stick out further away from the vent. Now the buttons are a 1/4 inch out when they are pressed in. The unit is working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 02/02/2023
Arrived on site for cooktop with gas issues. On inspection I swept the cooktop and the plumbing for the gas line with the gas detector. Did not find any issues with a gas leak on any of the unit. The flames are all blue when turn on to high as they should be.There is smell coming off the flames but it is not unused gas smell. The detector did not pickup in gas flumes over the burner they were on or off. There was no leaks by the turn off valve for the cooktop.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Taylor, TX 76574
Cliff
Job Details: 02/02/2023
Arrived on site to diagnose a microwave that has burning spots in interior cavity. Found rack touched liner causing burns. Repainted interior and advised customer to let paint cure for 24 hrs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Kimo
Job Details: 02/02/2023
Arrived onsite for a DW that is leaking from the bottom left corner of the door. Upon inspection I found no leaks at the bottom of the unit (sump&motor are) nothing at the water inlet Val either. Same with the drain pump. I ran unit till I saw a small leak at the left hand side of the door. I replace the the tub seal and tested unit and found that that leak was now gone. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Austin, TX 78753
Joe Z
Job Details: 02/02/2023
Arrived onsite for does not finish cycles. Upon arrival ran diagnostics and got F7-E1 basket speed failure. Inspected bottom components and found failed cam causing belt to slip off. Replaced cam W10721967 and test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS1
Near Seguin, TX 78155
Andrey
Job Details: 02/02/2023
"Arrived on site to test unit for steam mode not activating, tested unit found control is malfunctioning, replaced control, steam clean is now working, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM05
Near Austin, TX 78751
Luis
Job Details: 02/02/2023
Replaced spring and coupling to auger motor
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78748
Leonardo
Job Details: 02/02/2023
Arrived on site to test unit for damaged cooktop. Found unit getting rust by the right rear burner. Replaced cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Canyon Lake, TX 78130
Andrew
Job Details: 02/02/2023
Arrived on site and found serial number was not correct on file. Updated serial number and verified unit still within 30day cosmetics. Replaced handle using one stop. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near New Braunfels, TX 78130
Andrey
Job Details: 02/02/2023
"Arrived on site to replace previously diagnosed gearcase, cam, belt,actuator, replaced parts and noticed that capacitor is leaking oil , replaced capacitor as well, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78626
Kimo
Job Details: 02/02/2023
Arrived on site for a washer that is not going into wash cycle. Upon inspection I found that drain pump was clogged. I removed the clog and tested unit several times and found unit operating as designed. Once in diag mode and once in quick wash cycle. No leaks job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QW4B
Near Austin, TX 78731
Scott
Job Details: 02/02/2023
"Arrived on site for dishwasher leaking . Ran diagnostics and for float error . Ordering float switch . ordrng 1 A00056504 (Float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Georgetown, TX 78633
Lou
Job Details: 02/02/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I heard the start device clicking and the compressor sounded like it was trying to come on, but failed. I found both compartments warm. I pulled the unit out and checked amp draw to the compressor and found it at 8 amps. I am ordering the compressor (per service pointer W11634348), UV dye drier, access valve, NITROGEN, CNOTE- 2HR JOB and CNOTE-PLACE ON CANCELLATION LIST. Office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11574734 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"
We serviced a
SAMSUNG DRYER
Model DV50K8600EV/A3-01
Near Volente, TX 78641
Gerry C
Job Details: 02/02/2023
"DV50K8600EV/A3-01 Arrived to inspect dryer not starting. Relay clicks could be heard, but there was no drum rotation or subsequent heating. I verified the door switch tested per MFG specifications and inspected the drive system. The idler pulley had seized and failed, causing damage to the pulley and idler arm shaft. Steam dryer, no leaks observed during service. ; ordrng 1 6602-001655 (Drive Belt) and 1 DC93-00634A (Idler Arm and Pulley Assy)"
We serviced a
KITCHENAID RANGE
Model KDRP487MSS02
Near Austin, TX 78735
Leonardo
Job Details: 02/02/2023
Arrived on site to test unit for fan making loud noise. Test unit and found bad blower. Will need 2 man to pull unit out and 2 hour jo ; ordrng 1 W10810687 (Blower) and 1 2manjob (2 man job) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Austin, TX 78756
Luis
Job Details: 02/02/2023
"Arrived on site. Evaporator fan not running,unit will need new fan motor,unable to get dop from office. Office will need a cc or dop for repairs. ; ordrng 1 W11369036 (Fan motor)"