"Arrived on site to test unit for drain pan issues, tested unit found damaged drain pan , replaced drain pan installed high drain loop, tested, unit is now running as designed job completed"

Arrived on site to test unit for leaking. Found overflow pan was full of very soapy water. Showed customer how soapy water indicates over sudsing. Removed water from pan and customer was running unit empty to attempt to mimic leak. Found no high drain loop installed. Installed high drain loop and advised customer to stop using pods and switch to liquid soap as soft water is causing unit to over sud and leaks suds into over flow pan and past lip of tub. Also advised to run periodic cleaning cycles to help prevent soap build up. Job complete.

Arrived on site to test unit for chalky substance on dishes. Found customer is using rinse aid and pods. Found calcium build up on heating element. Home does not have a soft water or water filtration system. Advised white residue is calcium build from hard water. Customer has dishwasher running and she stated this is only the 3rd time using. Advised to run empty cycle with white vinegar to removed any calcium build up in water supply lines as water has been sitting during building of home and needs to be flushed through. No leaks detected. Job complete.

"Arrived on site to test unit for squeaking noise, tested unit found blower wheel is stripped on motor shaft, rear bearings ceased, broke out blower wheel, replaced motor, blower whee and bearings, belt and pulley from repair kit, tested unit, unit is now running as designed, customer stated that it has never been this quiet, job complete"

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to vent cleaner and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for failed gasket, tested unit found torn gasket, replaced gasket advised customer to allow 24 hour before using dryer again so the adhesive can dry, job completed"

Arrived on site to install door magnet to resolve light staying on in unit. Install magnet and tested unit. Adjusted magnet position and silicon in place. Unit working as designed. Repair completed.

"Arrived on site to diagnose refrigerator with low ice production. Customer said they were only getting a handful of cubes daily. I checked temps and found RC at 37, and FC got to 5 before I left. I tested the icemaker and verified it was working properly. Called tech line and spoke with Butch, SR7736210059. Unit has a minimum of 100 minute harvest time, which increases with usage, and is dependant on temp. I advised the customer of my findings and what to expect as far as production. Advised to keep airflow channel clear to allow for proper circulation to allow temps to maintain. No further failures found at this time. Customer will follow up if they do not get increased production. Call complete."

Arrived on site to install new tub ring on washer leaking water. Removed lid and installed new tub ring. Tested with softener valve activation and confirmed no further leaks present. Repair completed.

"Arrived on site to diagnose washer making a high pitched screech when spinning. Customer showed me video of the sound, which sounded like a high pitched screech, coming from the rotating assembly. I replaced the gearcase to remove the noise. Tested and found no abnormal noise present. Customer advised to follow up if issue returns. Repair completed."

Arrived onsite for washer leaking. I put the unit in diagnostics mode and when the water was dispensing it was hitting the top of the washer lid. On inspection I found that the water chute has 9 holes in it and they were clogged with calcium that made the hole smaller that created a strong stream that was shooting out of the washer. Cleaned the calcium out of the holes and retested the unit. The unit is working as designed now and ther3 is no more water leaks now.

Arrived onsite for IM not working. On inspection found ice over arm of the ice maker and on the side of the tray. I saw that the fill tube was iced over so I steamed it out. I then looked in the fill tube and I could barely see the hole where the water enters the chute. I steamed it and a calcium piece came out. I could half of it the hole now. I steamed it some more and the rest of the calcium came out. Reassembled the IM and called for water. The tray filled up and no water came out the side. No water leaks detected during service.

Arrived onsite for burner not igniting. On inspection found that the right front burner was not igniting in timely manner. I saw the spark was sparking side ways causing the burner not to ignite. I repositioned the cap on the burner to make the igniter spark up to the cap. It is working as designed now but if the issue comes back the igniter needs to be replaced.

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to contact landlord and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

Arrived onsite for dishwasher tub replacement. Unit was in a storage. Disassembled and transferred components to new tub. Inspected tub and unit is complete. Transferred mod/sn tag to new tub. Job complete

Arrived onsite for new cooktop not functioning properly. Upon arrival inspected unit. Found both center burners not functioning correctly. Found Center rear needed conversion and center front had faulty orifice. Replaced both. Tested all burners and unit is now functioning properly. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was dishwasher leaking. Customer had a bath towel under to catch the water and the towel was soaked. I found that the door gasket was not properly sealing. I replaced the gasket and tested unit is now operating as expected. I left the kickplate off and due to being soaked in water and asked the customer to let it dry before reinstalling it. No leaks where observed during service."

Arrived onsite for previously diagnosed parts. Installed the gearcase and tested the unit in diagnostics mode. The unit is operating as designed and no water leaks detected during installation.

"Arrived onsite for door falling down. Upon arrival inspected unit. Shifted unit to inspect hinges and right hinge fell apart, hinges failed. Replaced right hinge. Tested unit and unit is functioning properly. Customer tried and approved. Job complete"

"Arrived on site to test unit for screeching sound. Found belt was stretched causing slippage on cam. Replaced cam, bel and run cap. Unit now working as designed. No signs of gearcase failure. No leaks detected. Job complete."

"Arrived on site and replaced previously diagnosed gearcase, slider, suspension and left hinge. Ran calibration and completed diagnostics with no issues. No leaks detected. Job complete."

Arrived onsite for a DW that is not drying the dishes properly upon arrival I noticed the the DW was leaning forward and was not secured in place properly. I contacted this and began testing the unit. I found that t6e heating element was good and the drain hose was clear and the drain pump opened as designed nothing clogging the disposal either and the wash motor ran with no issue. I did however advise the customer to start using rinse aid to help the dishes dry better it would not get rid of all of the water left behind but it will help. I also found out that they had a water softener on the home which means they have to use less detergent I advise them on this they seemed receptive to the advice and will follow through with it. job complete

Arrived onsite for a dishwasher thats not draining. I found multiple F8E4 stored error codes and the overflow pan full of water. The fill valve is not weeping water at this time. I found the customer had an RO system connected to a Y fitting along with the dishwasher drain tube at the disposal. I explained to the customer the issues that this will cause. The customer stated they no longer want the RO system and will have it removed. I was able to turn the drain pump on and it emptied all the water from the tub. I ran the service cycle and the machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the inner door panel being damaged/dented, I removed and replaced the inner door panel and transferred existing parts from the old panel and tested. Unit is operating as designed with no error codes. No water leaks observed during service, job completed."

Arrived onsite for dishwasher condensation. Upon arrival inspected unit. Found gasket warped on left side where customer was experiencing condensation and drip. Replaced gasket. Tested unit and unit is now functioning properly. No signs of leaking or condensation as before. Customer will monitor. Job complete

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found drainage knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer leaking oil. Upon arrival inspected unit. Found capacitor failed and leaking fluid. Replaced capacitor and tested. Unit is now functioning properly properly. Job complete

Arrived on site for not making ice. . Upon arrival inspected unit and found water on tray but not freezing. Found poor airflow from ice box. Removed evaporator and found piece of ice blocking air flow. Removed ice and test unit. Am now getting correct air circulation. Unit is operating as designed job complete

"Arrived on site. Per customer unit stopped making ice,food thawing in freezer and ice build up on evaporator cover,customer defrosted unit and unit is freezing and making ice. Removed evaporator cover found brown wire from harness assembly to heater harness not making a good connection brown lead wire sticking out of harness inserted lead fully into harness good connection after repair."

Arrived on site for dead oven . Found thermal fuse and TOD thermostat had failed . Replaced TOD and fuse . Unit is now heating up . Job complete

"Arrived on site to test unit for water leak, tested unit found all components engaging properly in diagnostics, opened dishwasher and found excessive suds, customer was rinsing dishes with dish soap before loading in unit causing excessive suds, inspected gasket and found it sealing properly, split door inspected vent and dispenser, did not find any water trails, explained to customer how to load properly to prevent spray arm restriction that could also lead to leaks, also noticed that customer was not using any rinse aid, stated to customer that rinse aid must be used for optimal performance, no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found water is backing up in the drain, advised customer to hire a professional to clean out, unit is running as designed job complete"

Arrived on site to install new links and springs for dishwasher with failed link. Replaced both sides link ropes and the springs on both side. Tested and confirmed noises are gone and unit is functioning properly.Repair completed.

Arrived on site to replaced both orifice holders and convert new holders to LP . Also found one of knobs missing stem insert. New to order new orfice holder due to being damaged . ordrng 1 W11380561 (Knob) and 1 W11380562 (Knob)

"Arrived on site for no cool. Removed evaporator cover,partial frost pattern,found no traces of dye,removed compressor cover found no,traces of dye. Checked pressures,dye is in system,dye leaked out while installing hoses,low side reading -15 high side 50 sprayed solution on joints no leaks.

"KUID508ESS1 Arrived to instal previously diagnosed and ordered parts. I found the compressor had rusted out and there was no refrigerant within the system. I removed and replaced the compressor, non-dye drier and service port. During the pert replacement, I found the condenser tubing, both at the plate and in the unit area, were severely corroded. I replaced the condenser and then vacuumed the system. The unit operated as designed, no leaks observed during service. ; ordrng 1 WPW10511923 (Bin Sensor)"

"Arrived on site for lights flashing diagnosed a defective led control

Arrived on site for a refrigerator that in not making ice. Upon inspection I found that this was due to a leak at the water tank.

"Arrived on site ,replaced range control . Test range , all checked normal. Job complete.

"Arrive onsite for a washer that will not go into wash. Upon installation I found that the gearcase was leaking and the pulley and belt were both sock in oil. replace the gearcase, belt, pulley and mode shifter. ordrng 1 WH03X33729 (Gearcase) and 1 WH03X30517 (MODE SHIFTER) and 1 WH03X32097 (TRANSMISSION PULLEY & NUT) and 1 WH01X27538 (BELT DRIVE)"

Arrived onsite and replaced the replacement glass cooktop

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit being serviced is the stand alone freezer (built-in) and I corrected the model/serial numbers in the ticket. I tested temps in the freezer and found it to be 5 degrees. I removed the evap cover and found a good frost pattern, but the defrost element appeared to be shorted. I checked ohms reading and found the element out of range. Customer advised the ice maker is leaving black specs in the ice and provided an ice cube that had the specs in it. No water leaks observed during service.; ordrng 1 W11510803 (Ice maker) and 1 WP3-80405-003 (Defrost heater) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite and found unit throwing Le error code determined no physical obstructions. Found short in stator causing braking during attempted motion and bad friction which damaged rotor and stator. Completed repair and tested. All checks good. Advised customer on findings and repair. Unit is now operating as designed.

"Arrived on site to test unit for not heating properly, unit is calibrated 20 degrees but is not reaching temp heating element are good, ordering control and oven sensor, ordrng 1 W11536794 (Control) and 1 WPW10181986 (Oven sensor)"

Arrived on site to install parts diagnosed by previous tech. Installed new tubing and tested. Unit is now operating as designed. No leaks where observed during service. Job completed

"Arrived on site to test unit not operating properly, tested unit found cam is not disengaging do to shift actuator is stripped causing causing capacitor to weaken,

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not making ice. Retrieved temps in the. Freezer 5? and refrigerator 37?. I then tested the icemaker and unit was operating as designed, found that the ice maker shut off arm was in the off position.

"Arrived onsite for MW not heating. Gain access to the MW and tested the magnetron, capacitor and the diode, they all tested good. Tested between p26-2 to interlock blue wire, testing the transformer and there was 12m ohms. Ordering the transformer and a interlock switch. ordrng 1 WP4375286 (Transformer)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer timer not working properly. Tested and found that the timer was like grinding while turning the knob. I replaced timer and tested. Unit is now operating as designed.

"Arrived onsite and discussed failure with customer, determined that the symptoms did not match rail failure and that frost had not accumulated anywhere ever except the top of the FC evap and in the evap fan space. Also temps seemed to be climbing and things soft in freezer. Exposed evap and determined only partial frost pattern indicating cooling loss. ordrng 1 W11492867 (Evap rC) and 1 W10276644 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W10841140 (Clear silicone) and 1 Shim (Shim)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was tried to start a wash cycle and unit would fill for a couple of seconds and then stopped with error code F and beeping. I entered diagnostics snd found no stored error codes. Ran a diagnostics cycle and everything checked good. Ran a quarter wash with no clothes and unit was working perfectly fine. Called techline and spoke to Rich SR#7736205299 and they had no advice on any parts at the moment. Unit is operating as designed and no leaks where observed during service. Job completed.

"Arrived on site for leaking from upper icemaker fill tube and filter housing . Shut ice maker off . Ordering tube and housi;g ; ordrng 1 W11212166 (IM fill tube) and 1 W10757851 (Emitter control)"

"WRV986FDEM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the prior service damaged FC light switch and verified operation. Testing the unit, I found no faults within any sensors, fans, harness and control parts, nor any other computational systems. The FC defrost circuit had the expected continuity and resistance measurement and manual defrost voltage testing was operational. The feet were not set, but may have been prior and I squared and leveled the chassis, requiring over 1/2 of front-end lift. The doors were incorrectly aligned and I corrected all RC door alignment. Finding no other faults, I suspect the issue was with an item(s) that may have blocked complete FC door closing, as the ice development within the FC evaporator is atypical of other issues found with this type of chassis. I coached the customer on frontal FC item placement.

"Arrived on site to inspect range cooktop display indicators not turning. Off while unit is off. Upon further inspection, I found the display showing the hot surface/cooktop on indicators lit up but the unit is off. I pulled the unit out and removed he back cover to expose the cooktop switches and found the front right burner switch with a burnout mark. I unplugged the switch and the display indicators turned off. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect range ignitors clicking all the time. Upon further inspection, I found the unit unplugged and plugged it back in. Tested all the cooktops burners and the oven and unit is operating as designed. The customer advised that the cooktop burner ignitors were constantly arcing even when they werent using the unit. I tested several times and could not get the unit to duplicate the complaint. I removed and replaced the spark module and retested and unit continues to operate as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have been finding a large amount of water coming from under the unit and around the sides. I placed the unit in diagnostics and tested. I removed the back panel and once the unit filled, I advanced to engage the drain pump and found no signs of a leak and there were no leaks within the valve hoses. I tested the unit several times with the customer present and never found a leak. When I went to put the unit back in its space, I found a small amount of water on the floor where the door was positioned over the puddle. I found the door is leaking at the bottom of the bellow. I found a small amount of debris on the bottom section the inner glass that was causing a break in the seal and water was leaking out. Customer cleaned the bellow and inner glass and I retested and unit is no longer leaking. I recommended the customer monitor the unit and if it leaks anymore to contact our office to schedule service, at which time, the bellow will need to be replaced.

"Arrived on site to inspect range oven not heating. Upon further inspection, I placed the unit in diagnostics and checked for codes and found F2E1. Also found the key tone was turned off. I cleared the code and tested the components and all are functioning properly. Once out of diagnostics, I went into the tools/options and reset the control and turned the key tones back on and tested the unit in Bake at 350 degrees. The unit reached temp and is operating as designed. I tested the bottom drawer and it too is operating as designed. I advised the customer that the unit had the error code indicating there was a stuck key on the control panel, but since resetting the control, the u;it is operating as designed.

Arrived on site to test unit for temp not being correct. Customer stated inspector found temps to be off 25 degrees. Heated both ovens to 350 and found temps were correct. Also found elements cycling as designed. Unit is working as designed. Job complete.

"Arrived on site to follow up on washer that was not properly starting most cycles. Customer also got a flashing F6E2 error as well. Checked in diagnostic and confirmed presence of F6E2, which is UI cant hear control. Ui has already been replaced, leaving control as likely cause. Replaced control and verified I could start multiple cycles with no issues.

"Arrived on site for stuck on sensing. Upon arrival ran diagnostics and got error codes F5-E1 lid switch, F2-E1 stuck key, F7-E1 basket speed fault, F0-E5 out of balance. Ran manual test and all components operate except spin. Found hub has failed. Need to replace hub. Replaced hub . Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete /

Arrived on site for making grinding noise. Upon arrival test unit. Found wash motor is vibrating loud. Need to replace wash motor.

"Arrived onsite for oven not heating. On inspection the upper oven is working and the lower one is not. Tested the temp sensor was 1k and the heating element was 16 ohms. Tested the glow igniter was OL, replaced the igniter and it is operating as designed and no gas leaks detected during inspection.

"MDB8959SKZ0 Arrived to inspect no water entering and burning odor. Service test mode had F10E2 stored in memory. I found no issues with the element and it had the appearance of dry operation. I found debris within the drain and circulation pumps and removed. The control would not effectively operate within service test mode and I suspected the debris had locked motors, causing control overheat and failure, compounded by excessive heat soak from over detergenting, cause by pre-measured pods. After replacing the control, the unit resumed normal operations. No leaks observed during service.

"110.61202010 Arrived to inspect noise. I found the roller wheel in the left rear had failed and was freely spinning on the hub. There were signs of excessive back pressure as well. I R/R the dryer rebuild kit and removed all lint from within the chassis. The unit would heat, but due to extremely restricted flow, would short cycle. I advised the customer to have the venting cleaned out prior to any attempted use. Operational test with vent off, good.

"Arrive onsite for a vent hood that will not release the vent filters when attempting to remove them for cleaning. Upon inspection I found that the filters were extremely hard to remove I had to use a plastic pry tool to get them out and put them back in. Which is abnormal . I attempted the to adjust the rings that hold them in, but that did not help . I advised the cx to contact whirlpool speak to them about the vent hood as this could be a manufacturing defect. Cx to contact whirlpool .

"Arrived onsite for a washer to replace the previous diagnosed parts. I was able to remove the wash plate but it cracked and I showed the customer and explained it would have to be replaced because of this. I replaced the gearcase, cam, belt, and wash plate. I lowered the leveling feet all the way down and then leveled the machine. I ran the DLMS calibration then the service cycle. The machine completed the cycle and worked as designed.

Arrived onsite for a washer not draining or spinning out and the door will not lock. I checked stored error codes and found an F9E1 & F5E1. I ran the quick test cycle and found the drain pump not turning on. I found correct voltage at the pump and the drain pump resistance was good but the electrical connector had broken and was not making good contact on the harness.

Arrived onsite for a washer that the ring has come loose and it will not work anymore. I found where the tube ring has gotten wedged under the rear sound pad causing the unit to be out of balanced. The tub ring was just scraped but wasnt cracked or broken. The shipping donuts were still on the leveling feet and the feet were tight against them and not screwed all the way out. I removed the shipping donuts and screwed the leveling legs all the way out and then leveled the machine. I found multiple F2E1 error codes stored but the console passed and all selections are working properly. The center digit on the left side display is out and not working. I ran the service cycle and the gearcase is extremely noisy. There is oil all under the machine. The gearcase and the slider need to be replaced.

Arrived onsite for microwave not starting a cycle. Tested unit and found unit only displays open/close door. Also cavity light was not on. Disassembled and found inner primary switch failed. Replaced switch and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code 6/4 float switch. Ran test and all completed without error. Customer stated she did power cycle unit prior to visit and since then it has been working. Unit appears to have had intermittent issues cleared by power cycle. Customer will monitor. Job complete

Arrived on site for making banging sound. Upon arrival turned drum by hand and noticed support wheels have failed need to replace supports. Replaced supports kit. Test unit and unit operates correctly. Job complete

Arrived on site for unit not drying. Upon arrival inspected unit and unit powers on and starts cycle when closing door . Test all components of heating circuit and are good. Need to replace control. Replaced control and test unit. Unit is operating as designed. Job complete

Arrived on site for microwave door flopping over . Verified springs customer had are correct . Door is flopping still. Reinstalled springs in different order . Still flopping open . Talked to CS . Going to do research on parts . Nothing collected ; O-emld tckt

"Arrived on site for a refrigerator that has frosting up in the freezer section and has a drawer that is not sitting right. Inspected unit in work area. The customer advised that the freezer has not been freezing up since you initially called and that its only happened two times since she bought it back in 2020 but just wanted to have it looked at. Did confirm that the gaskets were properly sealed and no frost buildup inside of the freezer. Checked the freezer brackets and found the brackets working properly, allowing the door to open and close as designed. the customer explained that the issue with the drawer that shes having is the upper freezer drawer because the front plate keeps falling off every time she tries to pull it out. Did confirm the customers complaint and did not find any abnormality with the cover. Attempted to reposition the front cover, but could not get it to see it properly. Ordering the upper been and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10493169 (Upper freezer drawer)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was both doors are rough. Confirmed and will need to rider both doors. Office to order parts and reschedule when parts are available. No leaks where observed during service. ; ordrng 1 RCDOOR and 1 W11566701 (FC DOOR)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=36 degrees and RC=49 degrees. I disassembled the FC section and removed the evap cover to find a ball of ice at the top right corner on the cap tube. Pulled the unit out and checked amp draw to the compressor and got .46amps. With my gauges on the low and high sides my readings were 10psi on the low and 35-40psi on the high. I contacted techline and spoke to Scott and advised of the complaint, history and my findings today. Scott recommended isolating the system and using 140psi into the system to find a leak and use bubble solution to find such leak. He advised that the gauges should be fresh R600 system gauges. Provided SR#7736206501. I advised the customer of my conversation with tech support and the process we need to take to get the unit repaired. Customer requested that the unit be replaced and I recommended the customer contact the manufacturer customer service with the SR number Im providing today to discuss replacement as I cannot replace it at this time. Customer requested tech GC to return. I am ordering the R600 sealed system components, compressor, UV dye drier, access valve, FC evaporator, NITROGEN, R600 KIT, CNOTE-GC PER CUSTOMER REQUEST, CNOTE-3 HOUR JOB and office to order sealed system components. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (GCO PER CUSTOMER REQUEST) and 1 CNOTE (3 HOUR JOB) and 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 W11506620 (Evap Suction line Coupler 8 NK) and 1 W11504450 (Evap cap tube coupler 4/1.8 NR) and 1 LOKRINGKIT (LOKRING KIT) and 1 R600KIT (R600 KIT) and 1 WPW10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit is making a loud metal on metal screeching noise. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I manually tested the spin cycle and could not duplicate the issue. What the customer is describing is the gearcase which is caused by overloading the unit. I am ordering the gearcase, cam, belt, capacitor, motor, and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service once all parts arrive. No water leaks observed during service.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11611297 (Belt) and 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to test unit for customer unable to stop spinning. Customer stated unit will just spin forever. Model# we have is not correct. Ordering control and run cap. Office to reschedule. ; ordrng 1 W11556725 (Control) and 1 W11395618 (Run cap)

Arrived on site to test unit for upper rack wheels falling off. Replaced adjusters with kit. Needing track stops. Scheduled for return visit ordrng 2 WPW10508950 (Stop)s

"Arrived on site to test unit for no cool, tested unit found evaporator completely frosted over, unit has a defrosted system failure, ordering control box, evaporator heater with harness and thermistor, customer to unplug unit 3 days before our next visit to allow it to completely defrost, office to reschedule ; ordrng 1 W11546690 (Control box) and 1 W11650661 (Heater with evaporator harness) and 1 WPW10384183 (Thermistor)"

"Arrived on site to test unit for for not cooling properly, tested unit found heater is engaging but not completely defrosting, found service pointer related to this issue W11642483 Rev C, will need to replace control box, evap harness with defrost thermistor, ordering parts, office to reschedule ; ordrng 1 W11546609 (Control box) and 1 W11650659 (Heater)"

"Arrived on site to diagnose refrigerator that was not dispensing any ice. I tested the unit and could hear motor turning, but auger shaft in bucket was not moving. Removed bucket and checked the impeller, and found I could easily rotate it on the shaft due to being stripped out. Part has been ordered but has not arrived yet. Office to schedule when we have all parts in stock.; ordrng 1 W11378860 (Washer)"

"Arrived on site for broken grate and knob, as well as right front and center burners not operating correctly. Upon arrival inspected unit and found Center burner, left front burner, knob, and grates have failed. Ordering all parts. Office to reschedule ; ordrng 1 W11381653 (Grate kit) and 1 WPW10515455 (Right front burner head) and 1 W11162114 (Center burner) and 1 W11122880 (Knob)"

Arrived on site to test unit for resetting itself while cooking. Found error f2e1 and prompting. Recommend replacing console and control. Console is showing out of stock. Office to reschedule. ; ordrng 1 W11449303 (Console)

"Arrived on site to diagnose washer that is not starting or advancing. Tested unit and found it does nothing when started. Lid does not lock. Found control shorted, drain pump, latch not functioning. Replaced control and latch, but unit still needs drain pump. Ordering drain pump ; ordrng 1 W11399437 (Drain Pump)"

Arrived onsite for a range with a broken outer glass. On arrival all the glass was broken out of the outer door and the customer had cleaned most of it up. I took a photo of the outer door showing no dents in the stainless. I explained to the customer that outer doors are only covered in the first 30 days and they needed to call Whirlpool for a concession if they agree to cover it. Leaving the call open to save the parts for this customer. Office to be watching for a concession before RS the call.; O-emld tckt

"Arrived onsite for a microwave to replace the previous diagnosed parts. I confirmed the HV transformer was defective because the secondary winding was open. I found the upper interlock actuator flipped back. I corrected the interlock and checked continuity on all the door switches while opening and closing the door. The switches tested good. I found the fuse good. I powered the unit up and found the cavity lamp staying on whether the door was opened or closed. I found when the door was closed the turntable was also running. I checked the harness at the turntable and found it good. I tested continuity from P1-3 to P1-4 and found the relay on the main control not stuck closed. I tested the door switches with live voltage and found them good. I found the left mounting bolt had gaulded to the wrapper nut. I called techline and spoke with Scott SR# 7736206806 and gave him my findings and he confirmed by my findings that there is either an issue with the control panel or the main control itself but recommended replacing both at the same time. Ordering W11552018 main control, W11175576 control panel, & W10821385 hard mount kit. RS for Mon 4/24. ; ordrng 1 W11552018 (Main control) and 1 W11175576 (Control panel) and 1 W10821385 (Hard mount kit)"

Arrived on site to install previously diagnosed parts. Upon arrival I installed the new ui but upon inspection I found that the ui was for a MW oven combo the unit is still operational but will not make for a good user experience. I am ordering another ui for a single oven office to reschedule.; ordrng 1 W11296171 (CONSOLE)

Arrived onsite and replaced the stainless door skin for cosmetic dent. Handle bolt sheered. Ordering bolt and nut to repair. ; ordrng 1 W11157086 (Stud) and 1 W10826179 (Screw)

Arrived on site for unit not operating. Upon arrival ran diagnostics and there are no saved error codes. Ran quick diagnostics test and all components operate correctly. Found that when running a normal wash cycle. The display reads incorrect numbers on display. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11325580 (Console)

"Arrived on site. Per customer freezer never froze any items,powered unit on removed evaporator cover let unit run with freezer door closed,checked door seal found bottom of gasket not touching cabinet under door,found liner channel out of spec allowing door seal to come right out of channel and not hold in liner. Diagnosed unit will need a compressor,possibly evaporator and a new fresh food door. ; ordrng 1 LW10668874 (Fresh food door black) and 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived onsite for concerns with dryer taking multiple loads to dry. Tested unit and determined unit is operating as designed. Advised customer that the clothes going into the dryer need to be spun dry in the washer prior to use of dryer. Advised that the duct should be professionally cleaned as needed but at least bi annually. All checks good with dryer function. No error codes.

"Arrived on site for door handle issues. Removed fresh food door handle,adjusted set screws,installed handle tested door operation good."

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the door gasket again and tested the machine in the service cycle. The unit is no longer leaking. I loaded it with detergent and ran a quick wash cycle letting both spray arms work and the unit no longer leaks. There were no other water leaks present at the time of service and the machine is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making grinding noises and it would trip the breaker. I entered diagnostics and found error codes F5E3 F7E1. Called techline to just document my findings and for safety calll spoke to Derek SR#7736197914. I replaced capacitor, gearcase, belt, cam and actuator. Calibrated unit and ran a diagnostics cycle and passed. Unit is now operating as designed. Job completed."

"Arrived on site for dryer not heating, upon arrival found high limit cut off had failed. Found venting within home had large clog near exit on roof because of critter screen installed on exit. Replaced stat under warranty and instructed customer to have unit properly cleaned within venting before using again. Drying working as designed. Call complete"

"Arrived on site for refrigerator not dispensing water, or ice. Upon arrival confirmed issue. Found water not passing from housing back to valve. Replaced housing and found water now working properly but found filter bad as well during tests. Instructed customer to replace filter and unit would work as designed. Call complete"

"Arrived on site for washer off balance. Upon arrival confirmed issue and found front left rod had broken completely and caused tub to lean. Replaced suspension rods and retested unit, found no leaks and washer working as designed. Call complete."

Arrived on site for dryer not heating. Upon arrival confirmed issue and found proper power supply. Found wires to high limit cut off had fallen off and needed to be reconnected. After repairing wires I reassembled and tested unit found dryer working as designed. Call complete