"Arrived on site for item on top of door . Found small amount of condensation but no frost . . Replaced door gasket and siliconed around liner . WP482338, W10856583. Door is getting good suction and just a little resistance when opening . No water leaks detected at time of service. Job complete"

"Arrived on site for ice buildup in funnel, causing ice not to dispense. Upon arrival, proceeded to defrost all ice buildup. Tested ice dispenser and found blocked of ice jammed in the container only where ice exits out of. Ice cube sizes are normal. Ran little but of water down ice chute funnel and found no leaks. Customer stated they only use ice 3 times a week. Advised customer to ice dispenser once a day and preserve ice in a container or zip lock bag in case of emergencies. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for dryer making a loud noise. Found very loud vibration noise, removed door panel. Found blower wheel is broken. Wheels does not seperate from motor shaft. Broke off wheel. Replaced motor and blower wheel. Vefified operarion. Call complete. W11327190"

"Arrived on site for cooling issue. Found compressor extremely hot and making odd noise,removed refrigerant from system, installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W11578205,wpw10143759,w11506625"

"Arrived on site for continued issues freezing food in RC. Currentl temps RC 33, Fc 10. running pressure. Is 60 on both sides. frost pattern is incomplete. Uploaded pictures on SD. Will need complete sealed system tested. Office to reschedule ; schdld next appmnt for 7/8 TUE !"

"Arrived on site for an ice machine that is not making much ice. Inspected unit and work area. I did find the unit half way full of ice upon arrival. The customer advised that there's a certain part of the ice container that does not seem to fill with ice and that she's just used to her ice machine being full of ice. I found a lot of scale and build up inside of her water reservoir. I found the unit in the middle of an ice making cycle and watched it finish making a slab of ice. I found the ice sheet was a good solid slab. I watched the unit fill up with water and found the reservoir overflow, causing part of the water to drip onto the ice in the back. I gained access to the overflow hole in the reservoir and found it clogged with debris. I remove the debris and found the unit begin to drain properly without overflowing. I did advise the customer that because everything is showing that it was working, that this would most likely be the issue. I found all portions of the machine working and operating as designed without fault. I did advise the customer to contact us back if any other issues persist. Call complete. No parts were installed."

"Arrived on site for a washing machine that has a special project to replace the control. Inspected unit and work area. I did confirm that the customer was within the model and serial ranges for this special project. I ran the innet through diagnostics and found F1 E1 (main control failure), F3 E1 (pressure system fault, and F8 E1 (long drain) error codes indicating an issue with the control. I tracked the pressure hose and found the pressure hose. Fully connected without any kinks or cracks in the hose. I blew through the pressure hose and found no debris inside of the hose. I replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete. W11608056."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit has started making ice since they called in and has been working ever since. Can I ask the customer if they had noticed anything prior to it stopping and they advise that they didn't notice anything before but when it started making ice, they've heard something drop and then it dumped a batch of ice. I did advise the customer that it sounded like ice was stuck between their bail arm and the ice maker, causing the ice maker not to harvest. I showed the customer how to do that and they advised that the ice container is difficult to remove. I did advise the customer to call back if any other issues persist. Call complete. No parts were installed."

"Arrived on site for a refrigerator not cooling properly and freezing in the rc. On arrival found rc side, getting down to 21?. Am I found diffuser, stuck, open and would not shut. Replace diffuser w 11645127 and found temperatures warming up as designed an informed customer to allow three days for unit to stabilize temperatures and ensure problem doesn't return call complete"

"Arrived on site for a dishwasher that still is not work8ng and is flashing an error code. Inspected unit and work area. The customer advised that after the previous technician left, the machine never was able to run through a full cycle and would not accept any selections. He stated that he had asked the previous technician to replace plastic cover over the user interface and was told that it was a cosmetic issue, so it could not be replaced under warranty. He advised that the user interface had a weird display and did not show any time but when he hit start, it started to run. He advised that it was unable to get through more than twenty minutes of the cycle before the unit started beeping at him and flashing an error code. He advised that the unit would not progress any further, and he has not been able to get it to start since. I did confirm the customer's complaint and found the user interface showing a dull 868 on the led screen. I found it would flash an F6 E1 (UI: no response from ACU) error code. I went ahead ahead and replaced the control and console and tested the unit. I still found that with the new control that the user interface was still not working properly and would not accept any selections. Ordering the user interface again and rescheduled the customer to 7/17. The customer is requesting sooner service.; ordrng 1 W11632709 (UI)"

"Arrive down site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the unit does cool, but it will not freeze items in the freezer. I gained access to the evaporator and found an incomplete frost pattern. I gained access to the compressor and found the compressor extremely hot to touch. Ordering sealed system parts and rescheduling the customer to 7/17. No parts were installed.; ordrng 1 W10836706 (Evaporator)"

"Arrivdd on site for pump always running. Found f1e1, f2e1, f3e1. Verified wiring checks good. Pump working, pressure hose clear, replaced main control. Recalibrated and ran automatic test cycle. All components working. Call complete."

WTW8127LW1 Arrived on site for a washer off balance. On arrival I ran diagnostic and found error code F0E5 off balance I balanced and calibrated then tested on test mode product is working as its designed no water leaks visible from main water supply no parts used.

WTW4855HW3 Arrived on site for a washer with long drain issues. On arrival I verified issue I replaced contol board calibrated then tested product is working as its designed no water leaks visible from main water supply.

Used parts to complete another door. Re ordering handle assembly and trim pieces.; ordrng 1 W11730234 (Handle) and 1 W10761014 (Left trim) and 1 W10761018 (Right trim)

Unit was in unit 8106 but is now in storage.Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete. Was unable to test and calibrate unit cause unit is in storage

Spoke with customer regarding fridge and they don't have a receipt with the model and serial information on it And we'll contact us when they have that information. No service performed call complete

Spoke to customer regarding a refrigerator and was informed that they had already thrown away unit and no longer needed service call complete

Arrived onsite with DA and installed a new tub to repair the broken bearing and solve mystery leak. Replaced tub. Unit is now operating as designed without leaking. All checks good. W11460604. No signer available

Arrived onsite to inspect washer continuously draining upon further inspection found bad control F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EB replaced w11608056 ran calibration & test cycles unit is working as designed no leaks observed during service

Arrived onsite to inspect refrigerator not cooling upon further inspection found dead control replaced control W11666427 tested unit compressor & both fans unit is working as designed no leaks observed during service

Arrived onsite to inspect microwave popping & not heating upon further inspection replaced capacitor W10850446 magnetron W10754299 diode W11256462 tested unit cycles unit is working as designed

Arrived onsite to inspect dishwasher not getting water upon further inspection found valve turned off underneath sink turned water on unit is working as designed no leaks observed during service customer not available for signature

Arrived on-site for washer starting by itself. Found no light on the console. I inspected the control and found pest. Took pics. Advised customer that I can't do any repairs. No parts used.

Arrived onsite for unit with water issues and spin cycle issues. Upon arrival customer stated it was just the water level having issues. I found customer using auto sense. I advised the customer to use deep fill as auto will fill just above the clothes and also stated that the newer units don't fill up like the old ones and at best he'd get right below half basket. Customer understands and there are no issues with the unit. No leaks. Call complete. No parts installed.

Arrived onsite for unit randomly going into drain mode. Customer gave Remote access. Tested and found failed control and stored error f3e1 presser system failure. Replaced board per scode s153eb. and tested. Unit is functioning properly. No one onsite for signature

Arrived onsite for unit not going past sensing mode. On arrival inspected unit. Ran diagnostics and found no stored error codes. Ran components test and all passed. Ran quick cycle and passed. Maintenance stated that resident has complained 4 times and each time the check and all is functioning. No issues can be duplicated. Unit is Functioning as designed. Recommended taking a video during failure. Job complete

Arrived onsite for unit not functioning. On arrival found unit still not installed properly per prior notes. Assessed unit as best as possible. Unit needed sump assembly and drain pump replaced. Replaced parts and tested as best as possible and unit passed. Builder will need to contact the installer and have unit properly installed. Unit is functioning. No leaks present at this time job complete. No one onsite for signature

Arrived onsite for unit making rattling noise. I found the screws in the back loose and the blower wheel housing screws loose. I tightened the bolts ans applied sound pads to the front of the housing. Unit is now quiet and sounds as designed. Call complete. No leaks. Installed 2x W11113654 SOUND PAD.

Arrived onsite for unit door damaged. Replaced handle assembly and screws. Unit is now functioning properly. Job complete

Arrived on-site for spray arm hitting the rack. Found top rack set to lowest position. I raised it to the highest position and it's clearing the dishes now. No parts used.

Arrived onsite for rust on door. Confirmed rust present on RH Door. I replaced the door and it now looks as designed. When attempting to perfectly level door I noticed if it were to go further up it will hit the wood cupboard above. Customer is aware and asked to get it as best as possible. Releveled and unit looks as designed. No leaks. Call complete. Installed 13094739SQ RH DOOR SS.

Arrived on-site for refrigerator forming too much ice in the freezer on arrival found unit needed Silicone around the liner and found the rest of the unit working as designed call complete

Arrived onsite for microwave constantly running. I found the issue to be the fan will run even when opening the door. I found the relay on the microwave control stuck closed. I replaced the control and unit now operates as designed. Call complete. Installed W11325787 MW CONTROL.

Arrived onsite for gas smell. I ran the unit and smell no gas i checked the flame on the unit and found a perfect flame with it being blue and slight yellow at the tip. Units acting as designed. I inspected the rear vent and found excessive lint build up. Unit has no issue and believe customer is smelling the lint burning in the vent tube due to back up. I advised the customer to have the vents cleaned. Call complete. No leaks. No parts installed. Documented photos of flame and vent lint build up. spoke with safety SR 7741868044.

Arrived onsite for dryer noise amd found one of the rollers uneven and causing bad thumping. Used repair kit to replaced roller. Unit is now operating as designed. 4392067. No signer available.

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

Arrived on-site for dishwasher not working. Found the motor not responding. Installed a new motor(w11613570) and unit is working as designed. No leaks. Nobody is available to sign

Arrived on-site for compressor making noise. I couldn't replicate the noise while on-site. I used sound pads at the condenser and advised maintenance to get a recording if it continues. Nobody is available to sign

Arrived onsite and found f9e0 and found unit operating with L2 and neutral reversed. Corrected wiring. Unit is now operating as designed. All checks good. No parts. No signer available

Arrived on site to test unit for door gasket. Gasket is the same as last time on new door. Kitchen aid said they are the same. Customer said not to replace

Arrived on site to test unit for dispenser not opening. Found broken dispenser. Replaced dispenser test unit and unit test good job complete.

Arrived on site to test unit for dispenser door not opening. Removed front panel to get access to dispenser connections and found broken latch on dispenser. Relaxed dispenser test unit and unit test good job complete.

Arrived on site to repair previously diagnosed issue unit needs new turn table. Replaced turn table and tested. Unit is now functioning properly and as designed to job completed

Arrived on site to install previously ordered part. Replaced drawer. Unit is operating as designed. Job complete

Arrived on site to install previously ordered part. Disassembled all parts of Fc section to access evaporator. Replaced fan W11455373. Test unit and fan still not operating . Replaced control W11455373. Unit is now operating as designed. I placed a bottle of water in freezer to allow customer to be able to monitor temperature . Job complete . I was given code to enter home. No one is available to sign for repair

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the manifold bracket and manifold and tested the unit. The unit began to work and operate as designed. Call complete. W11568642 and W11573754.

arrived on site to install previously diagnosed part. inspected unit and work area. I replaced the ice door and tested the unit. The unit began to work and operate as designed. Call complete. W11678832.

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the inlet water tube and reassembled the unit. The maintenance will install a water line. No water leaks observed during service. W11162040

Arrived on site to follow up on ice machine not making ice. Tested unit and found its dripping water and dispensing. Found filter fouled out and not flowing. Unit flows properly with filter removed. I recommended customer install an in-line filter since their EDR filters are failing within a couple of weeks due to the area they are living. Unit is working as designed and no repair is needed. Unit is dispensing properly with a new filter installed. Customer was made aware that we will have to charge if filter is clogged again. Call completed.

Arrived on site to diagnose unit stuck in drain. If unit has power it will nonstop run the drain. Replaced main control to resolve pressure issue. Tested and verified load started properly. Parts used - W11608056.

Arrived on site for washer running the drain all the time. Used key to enter as no one was home. Found drain pumpmrunning when unit was plugged in. Showing f3e1. Per Service Pointer - W11766193. I verified pressure hose was clear. Drain pump is good. Replaced main control. Recalibrated and ran automatic test cycle. Working as designed. Call complete. W11607637

Arrived on site for washer running drain pump all the time. Found f2e3. Verified pressure hose was clear. Components pass test. Replaced control per Special Project S153EB. Recalibrated machine. Ran automatic test cycle. Working as designed. Call complete . W11603811

Arrived on site for wall oven with dinted handle. On arrival confirmed issue and install w 11648756 call complete

Arrived on site for sealed system repair. Unitnwas moved tomservice garage. Recovered refrigerant. Replacedcompressor. Replaced access valve and filter drier. Pressure tested with 250 psi. Vacuumed and re charged. Call complete.

Arrived on site for scratched dispenser wall. Replaced dispenser wall W11759996. Unit is operating as designed. Job complete

Arrived on site for dryer control panel not working. Unit is a vacant apartment. Just finished construction. Replaced console. Verified operation. Call complete. W11378949

Arrived on site for door closing hard . Tried to relevel fridge . Door is still closing hard. Call tech line and documented . Tech line recommended replacing extension with spring .to see if tension changes on extension If no change on closing then door is working as designed. Nothing else to replace or adjust . Sr 78411899581. Replaced extension.WP2307857 No change in closing. Explained to customer nothing else can be done . No water leaks detected at time of service. Job complete

Arrived on site for a range that is not heating on one of the back burners. Inspected unit and work area. The machine is add an appliance dealers store. I plugged the machine in and tested all portions of the machine. I found all burners and oven working and operating as designed without any fault. I tested everything three times to be sure and could not find an issue with the machine. The unit is working and operating as designed. No parts were installed.

Arrived on site customer said she wants a new one. She said Wilsons appliances tech had been out 4 times and had already replaced a bunch of parts. She will contact them to try to get a new one. Job complete.

"WFES3030RS0 Arrived on site for a range tripping breaker again. On arrival client stated the previous tech arrived before they moved client moved in May and they didn't know anything about leaving it on for an hour. I recommend client to contact home builder to replace the gfci breaker client said she spoke with the home builder and he said they replaced it. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct uploaded photos product is working as its designed. Calling whirlpool safety Sr # 7741845559"

"Arrived onsite for previously diagnosed parts. I replaced the vent, vent grill, console, console seal, and screws. When going to replace the upper tracks i found the units feet lodged underneath the flooring. Customer will need to make unit accessible as it will not budge to be pulled out. I also need to order 2x WPW10348408 Screws for the door latch as they are missing and weren't ordered. Office to RS when adjustments have been made. No leaks.; ordrng 2 WPW10348408 (Door latch screws)s"

"Arrived on-site for nothing working. Found the unit is cooling. Got 24 degrees in fc and 54 in rc. Found multiple boxes in the freezer that are pushing on the door. I set temperature to coldest and advised the customer to keep all products only on the shelves, not hanging over. No parts used"

"Arrived onsite for damaged door. On arrival complete door was missing. Spoke with claims and we cannot replaced missing parts, no way to order a complete door. Builder must contact whirlpool. (Used left and right trim and screws for another call)Job complete. No one onsite for signature"

"Arrived onsite for bad compressor. Removed and replaced compressor and added dye drier and access port. Pulled vacuum, and inspected brazed joints. Vacuum held. Charged to spec. Monitored for heat exchange and proper lowside pressure. All checks good. Unit is now operating as designed. W11580057, W11506635, WPW10143759"

"Arrived on site. Replaced door and both hinges tested door operation good,door sealing correctly. W11346787,w11176753,w11176752"

"Arrived on site. Removed cover found sheet of ice on middles section of evaporator,too much thick ice for steamer to remove,defrosted some ice,per tech support replaced fan motor,cover and main control. Powered unit on fan running customer will defrost freezer. Used w11631625,w11756948,w11752963"

"Arrived on site. Ran diagnostic defective bin thermistor and recirculating pump,replaced bin thermistor and pump ran a normal cycle water filled pan to correct setting. Wpw10511923,w11542867; used 1 Wpw10511923 (Thermistor) from stock"

"Arrived on site. Diagnosed a defective left side deli led module,replaced module all leds working as designed. W11683243"

"Arrived on site to test unit for shaking during spin. Upon arrival customer stated it does not matter the load size, unit will start to walk and shake. Tested suspension, found it extremely bouncy. Replaced suspension (W11130359) and ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for shaking and vibrating. Upon arrival customer stated no matter the load size the unit will get thrown off balance and shake. Tested unit, found suspension extremely bouncy and noise coming from the belt and cam. Replaced suspension (W10780045), cam (W10721967) and belt (W11239857). Ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for pump running. Upon arrival customer stated whenever power is applied, pump runs constantly. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Per auth code W1EABN0APL1 replaced control (W11608056) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Ran a test cycle with all components properly enabling. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for noise. Upon arrival customer stated unit has stopped making the noise. M/S were incorrect, updated and checked entitlement, unit is in warranty. Tested unit, found no components making noise. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped working and now cycles dont start. Verified issue, cycle does not start. Took incoming voltage, found 0V across the terminal block. Inspected breaker and found it tripped. Reset breaker and tested unit, all function has returned. Cycles now start and unit heats. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for ice melting. Upon arrival customer stated the compressor began to make a loud sound and the ice began to melt. Turned unit off.Applied power to the unit and entered manual diagnostics. Components all engaged properly. Took compressor amperage, pulling 3.4 amps on startup and stabilized at 3.1. Frost pattern on the evap plate was uneven, half missing. Turned on hot gas and compressor began to pull 3.5 amps and rising slowly. Contacted service thread, per thread unit will require a sealed system repair. Unit is r134a. Requesting 3 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evap plate) and 1 W11506635 (Access valve) and 1 W10843121 (Non dye drier)"

"Arrived on site to test unit for drum not spinning. Upon arrival customer stated when starting a cycle you can hear the motor start but then it sounds like it gets jammed up. Verified issue, when starting a cycle the drum lurched and spin a quarter turn before sounding like motor got seized up. Could not manually spin the drum indicating an object in the blower wheel. Inspected lint trap housing and found a white long object stuck in the blower wheel. Removed object and documented. Tested unit, drum is now spinning properly and unit is heating. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for bent oven bottom, tested unit found bottom bent causing it to fall through, will need to replace oven bottom to fix issue, ordering part office to reschedule ; ordrng 1 W11223962 (Oven bottom)"

"Arrived on site to replace the main power control board.Replaced the board and was able to restore power to the unit. Attempted to start the unit and found the control panel unresponsive, with the display very dim and difficult to read. Replaced the control panel and display board. Tested unit again and found only the Melt button was functioning. When pressing the Start button, the number 8 appears on the display with no other response. Ordering a new control panel, relay board, and power control board for further repair. Rescheduled for Thursday 7/10 ; ordrng 1 W11445128 (Relay power board) and 1 W11486781 (Power supply board) and 1 W11486769 (Control panel)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer advised that the previous technician did not address his main concern. He advised that the unit makes a grinding noise when the unit goes to spin or agitate, which is what he initially called for. I changed out the suspension and tested the unit and diagnostics. I did confirm the customer's complaint and checked underneath. I found no evidence of any gear case leaks or drops in the drive shaft. I found during the shifting portion that the actuator shifter was having a hard time shifting and when I looked at it, it hadn't properly shifted all the way into agitation. I also found the belt and splutch assembly worn and stripping. I replaced all three parts and tested the unit. The unit began to work and operate as designed with no abnormal sounds present. Call complete. WPW10006384, W11481722, W10721967, and W10780045."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the control panel and tested. Once I plugged the unit in, the panel display failed to come on. I verified voltage 126V at the power cord and at the filter board in and out. I removed and replaced the main control and retested and got the same results. When I went to replace the harness ordered, I found it did not include the UI harness. I advised the customer of my findings and contacted techline. While on hold, I researched the model number and found no documentation for this model. I notified the office (SR) and advised of my findings and situation. SR contacted the manufacturer and is waiting for a response for the correct part numbers and parts breakdown sheet. I spoke to Chris from techline and advised of the complaint, history, and my findings today. I advised Chris that I am ordering a PARTS RESEARCH through our office and requesting a parts breakdown as well. Chris documented the info to the previous SR#7741843393. I am ordering a PARTS RESEARCH-UI HARNESS, TURNTABLE HARNESS, CONTROL PANEL, MAIN CONTROL, and MAIN HARNESS. Also, ordering a CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-2 HOUR JOB due to the complications on this call. Unit was placed back in its space and left unplugged for safety.; ordrng 1 PARTSRESEARCH (UI HARNESS) and 1 PARTSRESEARCH (TURNTABLE HARNESS) and 1 PARTSRESEARCH (CONTROL PANEL WITH UI) and 1 PARTSRESEARCH (MAIN CONTROL) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (2 HOUR JOB) and 1 PARTSRESEARCH (MAIN HARNESS)"

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E4-basket re-engagement failure. Cleared the code and continued with testing. The unit operated as designed until the spin cycle when the basket failed to reach max RPM speed and continued to make a popping noise. I tilted the unit back and gained access to the slider and found the metal ring on the slider was broken/loose and was not seated properly. Also found where the slider metal ring was beginning to wear on the clutch. I removed and replaced the slider and clutch and calibrated the unit. Retested the unit, and it is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed. W10734521, W10754448"

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5-off balance and F0E9-off balance pause. I cleared the codes and continued with testing, and found the unit is not getting enough water from the valves. The agitation and spin modes are operating as designed. I removed and replaced the inlet valve and calibrated the unit. Retested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11165546"

"Arrived on site to inspect washer banging and making a loud squeaking noise. Upon further inosection, I gained access to the underside of tye washer and foundbthat the cam pully was loose and wobbling around. I attempted to remove tge bolt holding it on however the bolt was spinning freely. The washer will need a new splutch assembly and gearcase and belt. I am ordering the splutch gearcase and belt. I am also ordering the spanner nut and drive block just in case. Unit located outside. Office to schedule return service. WP21366 WP389140 W11454741 W11239857 W10721967 Signature did not save ; ordrng 1 WP21366 (Spanner nut) and 1 WP389140 (Drive block) and 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

"Arrived on site to inspect unit for not sealing. Upon arrival customer presented issue, cooktop sealing is missing in some areas causing food to enter and build up. Attempted to repair by heating sealant, unsuccessful. Replaced cooktop (W11719704) and inspected, unit now appears and functions as designed, job complete."

"Arrived on site to inspect refrigerator with no light in the freezer. Upon further inspection, the customer advised that the light was fine and the switch was stuck due to moisture. I checked the freezer door and gasket and ensured that it is operating as designed and that the gasket is making an air-tight seal. It appears as though the door was not closed all the way and allowed moisture to enter the compartment. At the moment, the lights and switches are operating as designed."

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, the customer advised that the fresh foods drawer lights are not working; the water dispenser is loud when dispensing; and the compressor is making a loud noise when it comes on. I checked the RC deli drawers, and they do not have lights. I found what the customer was referring to as the deli lights to be the vent and deli thermistor at the back of the top drawer. I tested the dispenser and found the noise coming from the valve area. I removed the water filter and retested, and the noise is still there. Gained access to the valve at the bottom of the unit and retested and found the valve is vibrating on the housing. I adjusted the valve and retested, and the dispenser/valve is operating as designed. I placed the unit in diagnostics and checked for error codes, and found none. Tested the compressor in diagnostics test 40 and could not duplicate any abnormal noises. I advised the customer of my findings and repairs and recommended getting a video of the noise should it happen again and then call it in for service. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I will need to replace the motor assembly. Part W11613479 has been ordered but not received. Office to schedule return service when part available. No water LEAKS observed during service.; O-emld tckt"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is leaking from underneath, and they had to use 2 beach towels to get the water up last use. I placed the unit in diagnostics showing error codes F4E3-motor failure and F9E1-diverter lost position. Cleared the codes and continued with testing and monitored under the unit for leaks. Once the unit began to cycle, water began to pour out from the diverted housing. Also found the upper spray arm missing, and the customer advised it broke and won't stay attached. I am ordering the upper spray arm and will return with all prescreened parts and scheduled return service for 07/10/25. Unit left unplugged for safety. RETURNING TECH TO REPLACE THE SUMP ASSEMBLY AND UPPER SPRAY ARM.; ordrng 1 WPW10498900 (Upper spray arm)"

"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I went to place the unit in diagnostics, and the unit failed. I found the start button is not responding to touch. I gained access to the control and found the start button on the main control has failed. I removed and replaced the main control and tested it, and the unit is operating as designed. No water leaks observed during service, job completed. W11637583"

"Arrived on site to follow up on microwave not starting issue. Per tech line request, replaced inverter and mag. Tested unit with 6x 1 min runs and found no further issues. Repair completed. Parts used - W11578959, W11578579."

"Arrived on site to diagnose oven that hsd thrown error. Customer also explained that for some time now, unit has been getting a power loss message even when not in use. Oven has worked when in use consistently. Foind error to be F6E0, for UI lost communication. Unit has had 2 controls replaced, indicating the most likely cause of both the error and power loss messages they have had for some time is a new console. Ordering console. DZO/Senior Tech for return visits. Office to schedule when part arrives. ; ordrng 1 W11598138 (Console)"

"Arrived on site to diagnose dryer making noise. No abnormal noises with unit found, unit did have some foam stripping stuck out the side. Attached the strip back to where it belonged. Unit working as designed. Call completed."

"Arrived on site ro inpsect dryer not heating. Upon further inspection, I verified proper incoming voltage. I tested the dryer and checked the heating. The dryer is heating and cycling as designed as designed. I also checked airflow and found that the airflow is good. The dryer and all components are operating as designed. No parts installed."

"Arrived on site for will not operate. Upon arrival, test unit. Found control lock button was selected and causing issue. Started unit 3 times and is operating as designed. No leaks present. Job complete"

"Arrived on site for water leak. Upon arrival, found water line to inlet valve is kinked. Made sure to unkink line and re inserted tubing to inlet valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed. Building under construction. No one available to sign."

"Arrived on site for water dispenser not operating correctly. Upon arrival, test unit and confirmed issue. Found filter housing has failed. Also found valve is weeping. Replaced filter housing W11172791 and valve WPW10179146. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for washer needing W11210463 valve. On arrival installed part, it's an assembled and tested unit and found no leaks and unit working as designed call complete"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11608056 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit not draining. Upon arrival, tenant stated the unit is not draining properly and standing water is present in the sump. Confirmed high loop was present. Advised tenant there will be standing water no matter looping being too high. Showed customer diagnostics cycle and found unit is functioning as designed. Tenant agreed. No water leaks detected at this time. No parts needed"