Near Austin, TX 78758
David
Job Details: 02/09/2021
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site to diagnose range with control issue. Found dead pixels in the control display. Ordering new control to resolve. Office to schedule when new control arrives. ; ordrng 1 W10894098 (Control)
Near Austin, TX 78751
Jacob
Job Details: 02/09/2021
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite top rails to unit had broken. Looked at rails. Saw that they were broken. Replaced both. Tested unit. Unit tested good. No leaks at this time. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 02/09/2021
RANGE FRIGIDAIRE FFEF3003UWB Arrived on site and inspected Frigidaire range not heating properly.Confirmed the complaint and found the wire harness to the bake element was burned and damaged.Used wire harness from call 287316 part# W11501964 to complete repair.Also removed and replaced the failed bake element.Unit now operating properly.Job complete SR in parts notified of parts used.
Near Killeen, TX 76542
Al
Job Details: 02/09/2021
DISHWASHER FRIGIDAIRE FFBD2406NS9B "Arrived on site and inspected dishwasher rattling.Found the unit sounds are the natural sounds of the machine.I showed the customer all functions of the machine.The unit filled, washed, drained and heated without any delay.Customer satisfied with explanations of the unit.No parts needed.Job complete"
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of temperature too cold. Checked temperature and made adjustment to correct.
Near Austin, TX 78759
David
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site to install water dispenser pad to resolve no water distributing. Replaced pad and retested. Unit is now filling properly and working as designed.
Near Austin, TX 78753
Andy
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator not making ice. Upon arrival found ice bin full of ice. Customer informed me that unit is now making ice. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
David S
Job Details: 02/09/2021
DRYER MAYTAG MED6200KW0 Arrived on site for dryer not drying clothes. I inspected the unit and work area. I ran the unit on timed dry and found it heating and tumbling. I did a vent test and found the air flow to be weak. I gained access to the lower wheel and found it in good condition free of debris. I spoke to the customer and found out the dryer vents out the roof and there is a wire mesh on the exterior vent. That is getting clogged and not allowing good air flow.
Near Austin, TX 78748
Kevin
Job Details: 02/09/2021
WASHER AMANA NFW5800HW0 "Arrived on site and found error code F8E1 saved. Entered a diagnostic cycle and found on steps one and two drain is running, replaced pressure switch. I washer will now run through test 12 and complete diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found faulty filter housing. Housing will need to be replaced to complete repairs. ordrng 1 W11194438 (Housing)
Near Lago Vista, TX 78645
Lou
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer played a video showing the FC section and I could hear the fan rubbing on ice. I disassembled the FC section and found the FC evaporator engulfed in ice/frost. Tested the defrost element in test #38 and forced defrost. Element is operating as designed. I tested the thermistors at the control and found them operating as designed. I advised the customer of my findings and am ordering the hv control and FC evap fan motor harness. I am ordering the hv control and FC evap fan motor/harness and off ice to schedule return service due to parts availability. No water leaks observed during service.; ordrng 1 WPW10675033 (Hv control) and 1 W11249952 (Evap motor harness)"
Near Austin, TX 78750
David
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site to diagnose refrigerator that is not cooling. Performed diagnostic on unit. Found inverter blinking 3 times, which is diagnostic for failed inverter. Customer approved. Replaced inverter and retested. Compressor powered on immediately. Unit is now cooling and working as designed. Call complete."
Near Austin, TX 78748
Leonardo
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for display not working. Cant tell the time due to led not showing correctly. Ordering new display ; ordrng 1 W10891907 (Display board)
Near Bee Cave, TX 78738
Brandon
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for customer complaint of unit not producing ice, found E2 error code in diagnostic mode, found failed ice maker. I replaced ice maker, ran harvest and fill, unit tested good, fan tested good.
Near Manor, TX 78653
Matthew
Job Details: 02/09/2021
DISHWASHER AMANA ADB1400AGS1 "Arrived onsite for dishwasher dispenser not operating properly. Replaced dispenser, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78705
Richard
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE301LVS0 Arrived onsite for the range not heating properly. During testing found that the control board is causing the issue.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/09/2021
MICROWAVE KITCHENAID KBMS1454RSS0 "Arrived on site for customer complaint of display not showing all digits, burned plastic inside unit, and light not working. Found failed display, failed light, and melted plastic cover. Ordering display and cover, used light. ; ordrng 1 WPW10124269 (Display board) and 1 W11087199 (Cover) and 1 Cnote (Office to reschedule)"
Near Kyle, TX 78640
Andrew
Job Details: 02/09/2021
DRYER WHIRLPOOL LE5650XMW1 "Arrived on site to test unit for long drying times. Unit is receiving proper voltage. Found sock and lint build up in rear outlet vent on unit. Removed sock and lint. Tested unit, unit is operating as designed. Hooked venting back up and found venting leading to exterior is preventing unit from venting properly. Advised customer to have venting cleaned before using unit to prevent damage. Job complete."
Near Kyle, TX 78640
Richard
Job Details: 02/09/2021
REFRIGERATOR GE GFE26JSMAFSS Arrived onsite for the refrigerator with intermittent cooling issues. Upon arrival freezer is cooling good and refrigerator is cooling good. Called Susie. We went through the diagnostics test and found no issues at this time. ; ordrng 1 WR55X35106 (Control board)
Near Leander, TX 78641
David S
Job Details: 02/09/2021
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site for ice maker making a noise. I inspected the unit and work area. I let the reservoir fill with water and pulled the drain plug for the reservoir. I could hear the drain pump making a horrible noise. The customer also statues the filter leaks. I am ordering the drain pump and the filter housing just Incase. ; ordrng 1 W10825875 (Drain pump) and 1 W11266112 (Filter head housing)
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
DRYER WHIRLPOOL WED8000DW4 Arrived onsite and repaired dryer by replacing idler pulley. All checks good. Advised customer on repair.
Near Austin, TX 78744
Kevin
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found knobs broken, and left hinge hes not in its receiver. Replaced knobs and reset oven door and it is now operating normally, job complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRSF705HBS00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested all parts and components and found no failures with unit at this time. Advised homeowner on dual evaporator systems and noise is to be expected. No further repairs are needed and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I inspected the ice maker and found this tray had stopped in the upside down position. I placed the unit in diagnostics and tested the ice maker in test #120. The ice maker failed. I removed the ice maker and tested the fill tube in test #97 and it operated as designed. I relocated the fill tube harness to the back of the ice maker section to keep the harness from getting caught in the IM and breaking the wires. I reinstalled the ice maker and retested in test #120 and again it failed. I am ordering the ice maker and advised the customer that there is no ETA on the part at this time. ; ordrng 1 W11115534 (Ice maker)"
Near Barton Creek, TX 78735
Andy
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for control panel damaged. Inspected unit and found damaged panel. Removed damaged part and replaced with new. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite and found possible door switch issue contributing to dispenser problems. Replaced switches and andjusted chute gasket as it was not in the proper position. Advised customer on repair and on emptying the bin regularly to keep the ice from fusing and jamming the auger. All checks good.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/09/2021
RANGE MAYTAG MER8700DS1 "Arrived on site for oven not maintaining temperature. Inspected unit and work area. Gained access to terminal block, element and temperature sensor. Measured resistance on bake element and found opened. Will need to replace bake element to repair. Found no ETA is available on part. Office to schedule appointment when ETA is available..; ordrng 1 W10779716 (BAKE ELEMENT )"
Near Manor, TX 78653
Matthew
Job Details: 02/09/2021
DISHWASHER AMANA ADB1400AGB3 Arrived onsite for dishwasher not working. Upon inspection found loose connections at junction box. Secured connector. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78741
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for a defective water valve. Replaced water valve,turned water source on,water no longer filling icemaker while icemaker off"
Near Austin, TX 78702
Richard
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator ice maker not making ice and wont dispense. Ran diagnostics and found that the the ice maker tested good. But there is no water being added to the ice maker. Tested valve and the water dispenser side is working but the ice maker fill valve is not. Also found that the dispenser motor is seized up. Voltage is good but not working. Also found that the freezer evaporator is frozen solid will need to replaced evaporator fan and harness for defrost issue. Ordering parts and office to schedule. Advised customer to de thaw freezer. ; ordrng 1 WPW10347114 (Shaft) and 1 W11109595 (Evap fan) and 1 WPW10341329 (Valve)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for fridge is freezing. Placed in diagnostics and dampener opened and closed as designed. Ran through thermistor tests and all passed. Found a small amount of frost in freezer section around front of freezer cabinet due to freezer door being open too long. Verified all gaskets were making a good seal. All looked good and sealing as designed. Found condenser coils caked with dust. Cleaned coils and removed most all of the dust. Fridge will run more efficiently and cool as designed with clean coils. Customer had already adjusted the temperature in the freezer up to 5. Fridge remained at recommended 38. No repair needed at this time. Fridge running as designed.
Near Manor, TX 78653
Matthew
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying. Drain function is working properly. Upon inspection found heating element not coming on. Upon inspection found loose connector to heating element. Secured connector and re tested. Unit is functioning properly. Job complete
Near Smithville, TX 78957
Andy
Job Details: 02/09/2021
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on site for refrigerator note cooling tested and inspected unit and found temperatures to be in range and all operations o be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78757
Wesley
Job Details: 02/09/2021
DRYER MAYTAG MEDB755DW2 Arrived onsite and repaired unit by replacing the fuse. Reinstalled dryer and vent. Advised customer to have vent cleaned as soon as possible to prevent repeat failure.
Near Austin, TX 78758
Scott
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL KUDS35FXWH4 CNOTE . Arrived on site to install dispenser . Found part cracked . Ordering new part . No water leaks detected at time of service. Please call to set return ; ordrng 1 W11032769 (DISPENSER )
Near Lago Vista, TX 78645
Lou
Job Details: 02/09/2021
REFRIGERATOR GE GYE22KSHHSS "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Ice maker is operating as designed. When I tested the fill tube it failed. I am ordering the valve and scheduled return service No water leaks observed during service.; ordrng 1 WR57X10098 (Valve)"
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not spinning some times. Ran diagnostics and found no codes but in drain spine cycle hear screeching noise. Spoke to CS and possibly control issue. Checked voltage at wall and it’s good. Ordering control. ; ordrng 1 W11322903 (cntrl-elec)
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site for customer complaint of door being broken. Found inner door separating from outer door, I replaced door, unit tested good."
Near Austin, TX 78704
Richard
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF510PAYS6 Arrived onsite for the dishwasher not washing properly. During testing found that the lower spray arm had come off causing the issue. Reattached lower spray arm and dishwasher tested good and no leaks detected complete
Near Cedar Park, TX 78613
Tommy
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived onsite for unit run times being long. Upon arrival found unit had no error codes but found unit control intermittently sending voltage and stopping cycle. Check voltage unit had proper voltage. Replaced control and tested. Unit is now operating as designed. No signs of leaks during service. Job Completed.
Near Lago Vista, TX 78645
Lou
Job Details: 02/09/2021
ICE MACHINE KITCHENAID KUID308HPS00 "Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump failure, I removed and replaced the pump and tested and unit pump continues to fail. I tested voltage at the connection and got 12.8VAC. I tested voltage at the pump side connection while under load and got 0V. I am ordering another recirculating pump, hv control, harness and UI and return service No water leaks observed during service.; ordrng 1 W11034363 (Hv control) and 1 W11325205 (Ui) and 1 W11126268 (Harness) and 1 W11325175 (Recirculating pump)"
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB7760AWS0 Arrived on site to test unit for dispenser not opening. Found bad board replaced board test unit and unit test good job complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived n site for refrigerator not producing ice. Inspected unit and work area. Found fill chute frozen. Thawed chute and tested ice maker. Found ice maker stuck in water position. Removed ice maker and installed new. Monitored harvest cycle. All tested good, no water leaks detected."
Near Austin, TX 78752
Jacob
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for not cleaning. Tested unit. Found that the water was not turned on because tenant had it off. Turned on water. Tested unit. Unit working as designed. No leaks at this time. Job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/09/2021
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site for Igniter won?t light oven. Removed bottom panel and flame spreader. Found igniter lighting flame as designed. Customer stated the flame would turn off and wouldnt turn back on. I ran four sets of temps with thermocouple and got an average of 355 with oven set to 350. Igniter was lighting the flame on first or second click all four times. Explained to customer that the oven will reach a certain temp way over what the preheat temp was set to, then turn off. Once it cools to a certain temp the igniter kicks on the flame again to go over the set preheat temp again. The oven is designed to operate this way to try and keep a constant temp of whatever the preheat temp was set to. No repairs needed. The oven igniter is lighting the flame and working as designed. Job completed"
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
DRYER WHIRLPOOL WED6120HC1 Arrived on job for complaints of dryer not running. Found cut off open replace cutoff and test
Near Austin, TX 78704
Richard
Job Details: 02/09/2021
WASHER MAYTAG MVWB765FW2 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F0E4 limited spin due to water temperature. F5E1 Lid latch not working properly. During water testing found that the hot and cold water hoses were switched causing the F0 error. But while switching the hoses found that the hot water valve had debris build up. Replaced lid latch and valve and all functions tested good and no leaks detected complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/09/2021
MICROWAVE MAYTAG MMV4205FB-1 Arrived on site for MW - plastic cover around the bottom of the door is broken. Found outer door panel was cracked on the bottom and right bottom piece of outer door missing.
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on site to test unit for unit not washing. Test unit and found wash motor not responding will order new sump and motor office to reschedule. ; ordrng 1 W11087376 (Sump and motor)
Near Bastrop, TX 78602
Andy
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site for dishwasher not operating and dent in panel. Tested and inspected unit and found plug not fully plugged in. Unplugged and plugged back in and tested unit. All operations are normal are normal. Ordering needed panel. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 WPW10274902 (Panel) and 1 Seenote (Office to schedule)
Near Andice, TX 78628
Cliff
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave that is slow to start cooking cycle. Was not able to duplicate failure while at home. Performed factory reset through diagnostics to try to correct the issue. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78737
Kevin
Job Details: 02/09/2021
OVEN FRIGIDAIRE FFET2725PSD "Arrived on site and inspected oven and found lower oven heating element is burned out, took one picture. Replaced get an oven is now working properly again. . Job complete"
Near Austin, TX 78759
David
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose refrigerator that is not dispensing ice or water. On arrival customer said refrigerator was also throwing out not her weird symptoms like doors saying they are open, lights going in and out etc. Removed deli control and found the compartment filled with water that has corroded the wiring for the deli control harness and board. Ordering new deli control and drawer to resolve. Office to schedule when door arrives. ; ordrng 1 W10815674 (Deli drawer) and 1 WPW10677119 (Deli control)"
Near Manor, TX 78653
Matthew
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG550S0HZ2 "Arrived onsite for range burner issue. Upon inspection found burner caps were placed incorrectly. Secured caps, tested unit and unit is functioning properly. Job com"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite and found lid had cracked again. Ordering lid to repair.. ; ordrng 1 W11101059 (Lid)
Near Austin, TX 78748
Leonardo
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water. Replaced valve test unit and unit test good job complete
Near Austin, TX 78704
Jacob
Job Details: 02/09/2021
RANGE KITCHENAID KCGS356ESS00 Arrived onsite to replace burner and caps. Replaced parts. Tested unit. Flames coming on evenly. No leaks at this time. Job complete
Near Manor, TX 78653
Andy
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range issues. Upon arrival customer informed that anti tip bracket not properly installed and right knob not working properly. Tested and inspected unit and found a to tip bracket installed and cracked knob. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
COOKTOP WHIRLPOOL WCG55US6HW00 Arrived on job for complaints of flames wrong color and too high. Made adjustment to correct.
Near Cedar Park, TX 78613
Tommy
Job Details: 02/09/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived onsite for ice maker not making ice. Upon arrival found unit recirculating pump wouldnt pump water into unit ice tray. Replaced pump still found unit would not operate. Unit valve drain and compressor all operating as designed. Ordering new pump and control. Office to reschedule.; ordrng 1 W11034363 (Control) and 1 W11325175 (Pump)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
COOKTOP WHIRLPOOL WFC315S0JS0 Arrived onsite for range with burners not staying hot. Upon inspection I found the burners working as designed. I found the right rear burners thermal limiter getting stuck when pressed down which can cause the element to cycle off too soon. As per a previous conversation with tech line. I am ordering the right rear element for repair. Element (W11396790) office to R/S due to part availability. ; ordrng 1 W11396790 (Element)
Near Wimberley, TX 78676
Andrew
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KBFN502EPA02 "Arrived on site to test unit for light issues. Found freezer lights, all left RC lights and top two lights out. Called tech line and was instructed to removed all LED modules and check for corrosion on connection. Found no corrosion. Was instructed to replaced bad LED modules. Replaced LED control and modules, cycled power, all light function returned as designed. No leaks detected. Job complete.——————SR#7729958129"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. After installing the console and main control I was still having trouble getting the unit connected to WiFi so I called techline for assistance. Techline was able to remove the old oven from the account and claim the new console and configuration to match the customers WiFi info. Sterling at techline gave me SR#7729954347 for reference. We were able to get connected to WiFi and the unit is working as designed at this time. Job complete.
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
DRYER WHIRLPOOL WED8620HC0 Arrived on job for complaints of damage panel. Confirmed damage was able to push panel out so the customer can use the dryer. ; ordrng 1 W11315726 (panel)
Near Austin, TX 78703
Jacob
Job Details: 02/09/2021
DISHWASHER GE GLD4468R10SS Arrived onsite for unit making a squealing noise when I light wash mode. Tested unit. Could not get unit to make noise. Unit is working as designed. No issues at this time. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KSSO42QTX02 Arrived on site for water/ice not working. Found filter head housing not releasing filter when button was pressed that releases filter. Removed filter housing and installed new filter head housing. Filter releases as designed with new filter head housing. Water still was not coming out of dispenser after filter head housing was replaced. Pulled fridge out from the wall and found valve at the wall was not working. Asked customer to look for any additional valves that may have been turned off in the recent past and none were found. Customer will need to contact a plumber to find out why there is no water coming from the valve at the wall. Job completed.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site to, install previous diagnosed part. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
Near Austin, TX 78717
David S
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher leaking. I inspected the unit and work area. I found fault code F9e1. I ran the unit through a diagnostics cycle and found it leaking from the sump and motor assembly at the diverter valve.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the dishwasher working correctly, the filter was clogged with oil, instructed customer to clean dishwasher to improve cleaning. Complete"
Near Round Rock, TX 78681
Kayman
Job Details: 02/09/2021
OVEN GE JT915SK4SS Arrived onsite for oven that has power but wont heat. Upon inspection I found the unit not heating so I pulled the unit out and accessed the junction box. I tested voltage at the junction from L1 to L2 and found only 98Vac coming to the unit from the wall. I checked the bake element and it showed good ohms. I also tested the thermal switches and both showed good continuity. I explained that without proper voltage I am not able to make a positive diagnosis
Near Leander, TX 78641
David S
Job Details: 02/09/2021
REFRIGERATOR GE GBSC0HCXCRWW Arrived on site to continue diagnosing the fridge. I gained access to the defrost heater. I removed the defrost heater and tested for continuity. I found none. I replaced the defrost heater. I tested continuity from the control and found it to be good. Job complete.
Near San Marcos, TX 78666
Andrew
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived on site to test unit for not cooling. Found compressor attempting to kick on but was not receiving proper voltage. Removed starter connection and verified it was receiving proper voltage. Needing start device and cap to fix issue. No leaks detected at time of service. Office to reschedule.; ordrng 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor)
Near Austin, TX 78746
Leonardo
Job Details: 02/09/2021
DISHWASHER GE GDWT260R10SS Arrived on site to replace heater and dispenser. Replaced heater and went to replace dispenser and found bracket for dispenser rusted not going to be Able to put back together once its removed. The inner door is rusted too. Also the blower will need to be replace due to rust and making blower not work. Office to reschedule. ; ordrng 1 WD01X10207 (Dispenser bracket) and 1 WD26X10056 (Blower) and 1 WD31X10067 (Inner door)
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to inspect gaps in cooktop. Upon further inspection, I found a small gap in the trim pieces approximately 1/8 inch wide at the back right corner of the unit. Also found a smaller gal at the front left corner of the unit between the console and trim. Found the unit is sealed to the countertop with caulking. Theres a gal between the board under the front of the unit under the console so the unit is being supported by the side trim pieces and the back trim. When I lifted up on the console, the gap on the left closed up, so tightening the screws ho,ding the console on would help close the gap. I believe that due to the unit weight being held by the side trim pieces and no support in the front the unit is causing the back right gap in the trim. Ive seen from other units with this same issue that had no support in the front. I took several photos of the unit and the gap in between the cabinet board and the console at the front under the consol
Near Austin, TX 78704
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for multiple issues. Found broken light housing,found icemaker hanging installed icemaker found damaged shut off arm,ice pan warped. Replaced ice pan ordering housing and shut off arm; ordrng 1 WPW10313917 (Housing) and 1 WPW10474785 (Shut off arm)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to diagnose a cooktop with a burner that is going out before hitting low setting. Found center front valve faulty. Valve will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11381269 (Cf valve)
Near Jarrell, TX 76537
Jonathan
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer making a banging noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F0-E1 cleaning cycle ran with clothes in unit and F8-E3 overflow conditioner. Ran automatic cycle and stopped unit, due to noise. Removed back access panel and found rotor bolt broken.
Near Round Rock, TX 78664
Kayman
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator making loud noise while cooling. Upon arrival I found the FC=2 RC=40. The customer showed me a video of the noise. I accessed the evaporator and found the thermistor not in the correct position so I corrected. I found a full frost pattern but it looks as if the evaporator had thawed and then cooled again leaving droplets of ice on the evap which could indicate a future sealed system issue but as of now. I found the compressor making a slight rattling noise at the initial start up then level out and sound normal. I found the compressor pulling correct amps and was not too hot to the touch. I tried adding some pads to the compressor but I could not get the rattling noise to go away. The unit is otherwise working as designed and no leaks were detected during time of service. Job complete.
Near Austin, TX 78737
Kevin
Job Details: 02/09/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and replaced all parts recommended by tech line on previous visit. Confirmed washer is operating properly by running test 51 and 52 after replacementJob complete"
Near Harker Heights, TX 76548
Al
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and inspected microwave light issues.Found the light underneath the unit isnt working pointing directly to the relay on the control panel.Unit will require W10824822 to complete the repair. Office to submit to AHS due to parts availability.Needs more work ; ordrng 1 W10824822 (Control Board)
Near Jarrell, TX 76537
Jonathan
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived on site for refrigerator not dispensing water or making ice. Customer stated that after unit was delivered that they went to flush water and only got about a half of gallon and unit would not dispense. Inspected unit and work area. Tested dispenser and found no water and could hear inlet valve activate. Traced water from home to single inlet valve. Found home water valve will not shut all the way off. Tested water in bucket and found water going to unit. Tested voltage to single valve and found 60 volts. Found no water moving through single valve and will need to replace. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11482025 (INLET VALVE )
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
OVEN WHIRLPOOL WFE525S0JS0 "Arrived onsite for range oven not getting to correct temp. Upon inspection and a brief conversation with the customer I found out that they dont have a complaint regarding the oven heating but they had a home inspector come out who used a infrared temp gun and opened the door to test the unit. She showed me a picture, I advised that this is not the correct way to measure temperature properly in this unit. I did find the right hinge bent and damaged causing the door to pop when shutting. I was not able to remove the door to further inspect the hinge because of this and didnt want to attempt without any parts. I am ordering the hinges for return visit. Hinge (WPW10299224) hinge (WPW10299227). I advised the customer to monitor the unit and let us know if any heating issues arise. Office to R/S due to part availability. ; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/09/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for customer complaint of unit not dispensing water properly, found unit is working as designed, showed customer the different functions of the ice and water dispenser. Tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite and verified unit is in good working order, off balance issue and not spinning out. Advised customer on use and care questions regarding drain and spin and loading. Called Steve. Sr7729958826Documented findings.
Near Austin, TX 78738
Brandon
Job Details: 02/09/2021
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of broken burner head on front left burner, I replaced burner head, unit tested good. Used WP8286814 from truck stock"
Near Killeen, TX 76549
Tyler
Job Details: 02/09/2021
DISHWASHER HOTPOINT HDA2000201WH Arrived on site for dishwasher working properly. Upon arrival I found after disassembly that the unit was receiving 120 v and timer was suppling power properly. I then found the mound had seized up and gotten stuck. There was also signs of major rust to the silonoid indicating a leak from motor and pump assembly. I was able to unstick the motor and unit is now operational fully. I did not find an immediate leak but due to units age the motor sticking will occur again at some point.
Near Austin, TX 78747
Kevin
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and replaced all parts recommended by techline on previous visit, customer will monitor refrigerator for correct operation, job complete"
Near Temple, TX 76502
Jonathan
Job Details: 02/09/2021
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. Removed washplate and found wash plate completely stripped. Cleaned off your shaft and found the gearshift also stripped. Advise customer it would be best for her to replace both wash plate and the gear case the same time to avoid further issues down the road. Ordering parts and office will need to contact customer about reschedule date due to an out of stock part. .; ordrng 1 W10902814 (washplate)
Near Moody, TX 76557
Jonathan
Job Details: 02/09/2021
REFRIGERATOR GE GSS23WGTMBB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced condenser fan and tested unit. Unit is noW working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 02/09/2021
DRYER WHIRLPOOL WED9050XW1 "Arrived on site and inspected dryer not starting.The units was powering on, confirmed proper voltage from wall to unit.Disassembled and found the unit had a blown thermal fuse. There was a massive amount of lint buildup inside the unit that directly contributed to the failure.I advised the customer to have the ventilation system cleaned to prevent the fuse from failing again.Job complete"
Near Killeen, TX 76549
Al
Job Details: 02/09/2021
OVEN WHIRLPOOL WFE770H0FZ2 "Arrived on site and found F6E1 and F3E0 codes. Customer advised shell preheat the oven and when she opens the unit the over isnt even hot enough to bake anything.
Near Temple, TX 76504
Tyler
Job Details: 02/09/2021
WASHER MAYTAG MVWX655DW1 Arrived on site for washer needing a previously diagnosed defective gear case as well as motor and main control and belt. After installing the necessary parts I was able to reassemble the unit and verified that there’s no longer any weird noises occurring another unit is functioning through the fill agitation and drain cycles as designed. Call complete complete
Near Waco, TX 76705
Jonathan
Job Details: 02/09/2021
WASHER WHIRLPOOL 1CWTW4815EW1 Arrived on site for a washing machine that won’t drain. Inspected unit into work area. Place unit in Service diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through and auto test and the unit ran as designed except for the hot water valve not bringing in much water. I tested the hot water valve and a manual test. Found the unit still not pouring water in. Remove the waterline from the back of the washer and turn the water valve the wall on while pouring the water into the standpipe. Found the water fluctuating in water pressure and barely trickling out. Found sand build up inside on top of the hot water valve. I advise the customer that they either have sand inside the water line or trash due to the fluctuations of water pressure in water barely pouring out of the water line . I called Whirlpool Techline and spoke to Joel SR# 7729958653. He had me check the dryer for the last load. Found sheets mixed with jeans and shirts. He advised thi
Near Rogers, TX 76569
Tyler
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher needing previously diagnosed motor. Upon arrival I was able to install the needed motor I then reassemble and test unit. No leaks before during or after repair. And unit functioning as designed call complete
Near Austin, TX 78747
Leonardo
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell when unit is in use. Found gas smell coming from valves and center tubin ordering new valves and tubing office to reschedule. ; ordrng 2 W10814916 (Valve LF RF)s and 2 W10861716 (Valve LR Center)s and 1 W11105201 (Valve RR) and 1 W10514429 (Orifice holder center)
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
DRYER MAYTAG MEDB200VQ0 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Killeen, TX 76542
Tyler
Job Details: 02/09/2021
WASHER MAYTAG MVWB835DW4 Arrived on site for washer needing previously diagnosed ui console. After installing console and factory reset I was able to retest and insure washer is fully operational and working as designed call complete.
Near Temple, TX 76504
Jonathan
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that while that is part of the problem, she’s having a problem with hot water filling her unit and not stopping. Inspected unit and work area. Found hoses on the back of the unit swapped we’re hot water was going into the cold water valve and cold water is going into the hot water valve. Swapped the valves and tested the unit. Found the cold water valve open and not closing and this filling with water when the unit was going into a drain and spin (off balance load). Attempted to remove electrical connection to see if the valve was stuck open or not. Found the valve still allowing water into the unit when no power was being sent. Attempted to use a water valve off of my truck, but found one of the valve solenoids were bad. Ordering water valve and office will need to contact customer about reschedule date due to an out of stock item.; ordrng 1
Near New Braunfels, TX 78132
Noah D
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the fans always running, 13 degrees in freezer and 36 in fridge, spoke with Techline Sr # 7729745412 and was told to order control and check pressures. Office to reschedule ; ordrng 1 SEALEDSYSTEMCHECK (SEALED SYSTEM CHECK) and 1 W10675033 (CONTROL )"