"Arrived on site to replace diode and capacitor diagnosed on previous trip due to failure and signs of arching. Replaced capacitor and diode, tested unit, unit is running as intended. Job complete. USED W11256462 W10850446"

WED72HEDW1 Arrived on site to replace ordered cord. Proceeded to replace power cord. Tested unit and now unit is functioning as designed.

"Arrived on site for oven showing error f9e0. Removed from wall. L1-l2=251v, each side to G=126v, each to c= 126v. C-g=. V. Entered diagnsotics and also found f1e1. Replaced control. Verified operation. Bake=12 amps, broil=17amps. Call complete. W11448962"

Arrived on site for crisper falling off. Found top panel of crisper was not properly secured. Secured and verified operation. Customer had some moisture on freezer gasket. Used heat gun to even out some wrinkles in gasket. Call complete.

"Arrived on site for washer not turning off making a noise. Plugged unit in and immediately had drain pump going. Unplugged unit. no water in machine, blew out pressure hose and it was clear. Found f1e1, f3e1, . Unit thinks it still has water. Confirmed unit will require a new control. Reset for mon. ; ordrng 1 W11607637 (Control)"

Arrived on site for sealed system repair. Found unit unplugged. Plugged back in. Found compressor pulls .0.6 amps. No heat transfer. Peirced filter drier and found unit empty. Installed dye drier and new compressor. Unit does not hold 250 psi. All service joints are not leaking. Removed evaporator cover. Unable to locate leak. Will order more parts and allow dye drier to locate leak. More sealed system work needed. Ordering remaining sealed system parts available. Office will call to schedule. ; ordrng 1 W11536253 (Evaporator) and 1 WPW10143759 (Drier) and 1 WPW10233569 (Discharge tube) and 1 WPW10346415 (Condenser)

"Arrived on site for dryer making noise . Customer had video of loud noise coming from rear. Removed top panel. Found motor running hot. Attempted to replaced and found blower wheel stuck to it, had to break off and then replaced wheel and motor. Found wear on pulley. Installed repair kit. Verified operation. Advised customer to clean vents, call complete."

Arrived on site for dryer tripping breaker. On inspection found the installers connected Neutral to the ground. I fixed the issue. Explain why the Neutral could not be connected to the ground. The unit heated to 200? with no issues. No parts installed.

Arrived on site for unit with no power. On inspection the outlet had 123vac. Gain access to the back of the unit and found no power at the compressor. Installed new wiring harness onto the refrigerator. The unit now has power. Informed customer to wait 24hours to put any items in unit. Refrigerator is operating as designed no water detected during service.

Arrived on site for washer not completed cycle. On in inspection found error f9e1 long fill. Ran the unit and diagnostic mode and it completed with no issues. Flipped unit up no oil on gear case. Installed new control board and calibrated the unit. Re ran diagnostic cycle with no issues. W11626074.

Arrived on site for heat lamps not working. Vacant home. Removed panel. Found wire to heat lamp switch not properly connected. Properly connected wire and verified operation. Call complete.m

"on site for a dishwasher that has a door that keeps falling. Inspected unit and work area. I did confirm the customers complaint and gained access to the hinges. I found the right hand hinge, causing the issue due to it being broken. I replaced the right hand pinch and tested the unit. I found the unit working and operating as designed. Call complete. W11712996"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inlet water valve and tested the unit. I found the unit working and operating as designed. Call complete. W11513255.

"Arrived on site for a washing machine that is going off balance and is not completing cycles. Inspected unit and work area. Customer advise that no matter what they put in the washer, the unit goes off balance. I did confirm the customers complaint and check the suspension. I found the suspension was completely shot. I replaced the suspension and ran the unit through diagnostics. I found the unit working and operating as designed. Call complete. W11130359"

"Arrived on site for range tripping breaker when both cooktop and oven are on at random times. On arrival found 248v(L1-L2), 124.1v(L1-N), 124.2v(L2-N), 0v(N-Grnd). Found no grounding failure In harness or range heating parts. I found when all 4 burners and oven were activated the amp draw would reach 37.7amps. Found unit could run without tripping breaker when it was cooler outside and breaker wasnt yet overheated. Informed customer breaker is weak and would need to be replaced and possibly have a high amp rating then 40. Range works as designed. Call complete"

"Customer states unit is making noise, vibrating pans severely, turning off and on during cycle intermittently. Visually confirmed pans vibrate on all elements and unit is excessively loud with a resonance hum. Spoke to Nate at TL was advised to order both modules, all elements, and then further inspect unit for fan vibrating. Sr 7739576694. Ordering 1x w11333456 left module, 1x w11333466 right module, 3x w11195476 surface element, and 3x w11195475 surface element. Office to reschedule for part availability.; ordrng 1 W11333456 (Control left module) and 1 W11333466 (Modul right) and 3 W11195476 (Surface element)s and 3 W11195475 (Surface element)s"

"Arrived on site to follow up on dryer with long dry times. I spoke with the head of maintenance who walked me through everything they have done. Both maintenance and construction have inspected the vent with both a camera, and snake and verified there are no restrictions in the venting. I spoke with the resident on site who said even when they run timed, after about 15 mins the unit shuts off, console off like the cycle was cancelled. SS verified on the first visit that the unit was getting too hot and tied it to the venting. Since venting seems good, I'm ordering the thermistor, cycling thermostat, console and control. On return visit we need to call tech line, and likely start with the cycling thermostat until unit gets to proper temps and does not shut off. Something appears to be causing unit to overheat / shut off. Office to schedule when we have all parts, and customer requests last call of the day. ; ordrng 1 W11378949 (Console) and 1 W11733951 (Control) and 1 WP8577274 (Thermistor) and 1 W11364931 (Motor)"

On arrival verified complaint of ice build up in ice chute. Found ice chute door is not sealing even with pushing it closed. Will need ice chute assy. During testing heard damper motor is stuttering. Will need RC damper as well. Ordering door-ice W11098702 and damper W11236851 Resch for 8/2; ordrng 1 W11098702 (Door-ice) and 1 W11236851 (Damper)

On arrival verified complaint of top left corner of stainless steel on the glass was coming up. Reattached using the red tape and found SS is not firmly secure. Advised customer to monitor unit. If it happens again a ned glass panel is needed. Job complete installed RED TAPE

On arrival verified complaint of constant draining. Replaced main per previous diag. Ran diag component activation and found unit is now in working condition. Job complete installed main w11608056

"Spoke with customer in regards to dryer still taking several cycles to dry. Customer says it's heating fine, and they have contacted property managers who submitted ticket to whirlpool in regards to bad venting. I called the property management company and clarified that we do not clean vents, and they need to contact a vent cleaning company directly, as this is a housing / maintenance issue, and not a warranty or normal repair issue. No action needs to be taken since the dryer is working as designed, property management needs to have someone out to clean vents. Call completed."

"Arrived on site to diagnose dryer making a loud noise when running. Examined unit and found drum only turns one direction and is binding up the other. Accessed rear of unit and found the back left hand corner was bent / damaged, and was driving the blower wheel and housing into the vent. Tried to straighten it out, but was unsuccessful and blower wheel is still bound. Ordering cabinet and blower housing to resolve. Office to schedule. ; ordrng 1 8533643 (Cabinet) and 1 WP8577230 (Blower Housing)"

Arrived on site to install proper orifices in right and left front burners. Found both simmer and regular orifices did not match chart. Used proper orifices and verified proper function and flame height. Repair completed. Parts used - W11502161.

"Arrived on site to diagnose microwave that is sparking when in use. Examined HV system and found evidence of sparking coming from the transformer sheath to the diode. Unit has a large grease / oil buildup, which soaked into the sheath and allowed it to spark. Replaced diode and relocated the transformer wire away from the diode. Reassembled and tested. Verified unit cooking properly. Parts used - W11256462."

"Arrived on site to diagnose dishwasher not starting. Tested and found UI lights stuck on, and UI not responding. Replaced UI and retested. Verified proper function and response. Failure cause by shorted UI. Parts used - W11643709."

"Arrived on site to finish sealed system repair. I tapped the system and found NO PRESSURE on the high or low side. I removed the compressor and dryer and replaced both. I put the unit under a vacuum and found it hitting -20 and stopping. I noticed my suction line immediately frosted up hard indicating a cleared restriction. My vacuum dropped to -30 once the restriction was removed. Vacuumed unit for 20 additional minutes. Verified vacuum held and I did not lose any pressure. Charged to spec and ran. Verified unit was cooling and compressor sounds healthy. Unit now working as designed. Parts used - W11574734, W11506635, Wpw10143759."

"Arrived on site for tripping breaker. Upon arrival, test unit and confirmed issue. ran broil at 500 degrees for 30 minutes, then bake at 400 degrees for 30 minutes. Allowed unit to completely cool down. Preheated oven to 350 and allowed to operate for 10 minutes after preheating. Unit is heat cycling correctly and not tripping breaker. Unit is operating as designed. Explained service pointer for breaker tripping nuisance and advised if issues continue that breaker needs to be replaced. Job complete"

"Arrived on site for continued issues of oven preheats then cools down and does not heat back up. Upon arrival, ran diagnostics and get error code FD6 temperature sensor failure. Replaced sensor WPW10181986. Test unit and is operating as designed. No gas leaks present. Customer will test unit for several hours and call back if need to return.; schdld next appmnt for 7/25 THU !"

"Arrived on site for icemaker issues found icemaker tray warped causing water to leak,replaced defective icemaker,ran harvest test passed ran fill test passed no leaks. Used w10908391"

"Arrived on site. Ran diagnostics no errors on icemaker,ran harvest passed ran fill failed frozen fill tube,replaced defective fill tube heater,reassembled unit ran harvest passed ran fill passed. Used w11226501"

"Arrived on site for no ice. Diagnosed a defective icemaker,removed defective icemaker,installed new icemaker ran harvest test passed,icemaker filled with water. Used w11548540"

"Arrived on site to test unit for no power. Revealed junction box, unit is receiving 120V. Cycled power, unit turned on. Entered diagnostics and found F10E3 drying fan error code stored. Activated diagnostic cycle, drying fan engaged during upper rack washing intervals. All other components engaged properly. If issue returns advise returning with drying fan and control. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for loose door handles. Tested unit found RC door handle had stripped set screws, replaced RC door handle (W11542651). FC door handle was installed incorrectly. Correctly installed the FC door handle, unit is now functioning as designed, job complete."

"Arrived on site to test unit for not drying and not washing dishes. Tested unit, when wash motor engaged did not hear water being pushed through the spray arms. Found spray arm being block by a cooking utensil, advised customer to raise the top rack so there are no obstructions. Also found a spatula stuck under the bottom rack obstructing the bottom spray arm. Also found the filter is filled with plastic garbage restricting water flow. Vent fan also not engaging. Found F7E1 wash motor error code and FAE2 vent electrical problem. Unit will need a new pump and motor assembly, vent assembly and control. Ordering parts, no parts installed, rescheduled for 07/30.; ordrng 1 W11649995 (Vent assembly) and 1 W11460945 (Sump assembly)"

"Arrived on site to test unit for door not shutting. Tested unit found catch is not working properly. Replaced catch (W11429587) and tested, unit is now functioning as designed. Advised customer to not slam the door shut but to close it by pushing on the door. Customer is satisfied with the improvement. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced cam (W10721967), actuator (W10913953), belt (W11239857), and suspension (W11130362). Tested unit, all components properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for swinging open to fast. Upon arrival customer demonstrated how his RC door wont stay in place when opened. He had to remove items off the door due to this. Inspected cam and hinges and found it rounded off. Replaced cam (W11397972) and hinge (W11399415) and leveled the unit, unit is now functioning as designed, job complete."

"Arrived on site to test unit for dented door. Upon inspection found dent in the door, per one stop program replaced RC door (LW10912313) and installed nameplate (W11223753). Unit is now functioning as designed, job complete."

"Arrived on site to test unit for leak. Upon arrival customer stated unit leaked for two days and has been fine since. Unit also wasnt making ice during that time. Inspected unit, ice bin is full and cycles properly, no leaks from any valves or fittings. Tested all components, all components are properly engaging. Unit may have an intermittent defrost issue, if callback occurs advise returning with all parts pertaining to defrost, control board, and drain tube. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for condensation build up on FC door gasket. Turned horizontal heater to always on in service test 40. Advised customer to monitor. If issue persists recommend foam strips behind FC door gasket. No parts replaced at this time.

"Arrived on site to test unit for rattling noises. Found motor mount bracket bent. Recommend bracket replacement. Appliance is in unit 1126. Dustin is the new contractor, he can be reached at 210-722-6533. ; ordrng 1 W11676491 (Motor bracket)"

Arrived on site to test unit for not cooling. Found precooler leaking refrigerant. Recommend precooler and UV drier replacement. Needing 2hrs on return visit and sealed system tech. Office to reschedule. ; ordrng 1 W11678305 (Precooler) and 1 WPW10143759 (UV drier) and 1 W11580057 (Compressor) and 1 W11506635 (Access valve)

Arrived on site to test unit for loud vibration/humming noises. Verified with customer noise is coming from compressor area. Tightened compressor mounting bolts and noise dampened a bit. Found compressor compartment cover vibrating. Used foil tape to help dampen sounds. Advised customer to monitor. No parts replaced at this time.

Arrived on site and replaced previously diagnosed icemaker(W11646196) and UI(W11404239). Unit now working as designed. Job complete.

#3293 Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(W11455232). Unit is now working as designed. No leaks detected. Job complete. ; O-emld tckt

"Arrived on site to test unit for sparking. Upon arrival customer stated unit would intermittently pop and spark in the top right corner. Waveguide shows no damage. Verified that microwave is still heating but during test no sparks were seen. Replaced diode (W11256462) as precautionary. Unit is running as designed, job complete."

Arrived on site to replace previously diagnosed parts. Found ice maker error E1. Replaced control(W10843055) and found pink wire was broken entering cabinet. Traced wire back to p7-1. Wire is for ice maker thermistor. Advised customer unable to fix wire being broken at cabinet. Broken wire is going to prevent ice maker from ever working properly. No leaks detected. Job complete.

Arrived on site for a refrigerator that is leaking water from the filter. Inspected unit and work area. The customer advised that the unit was gushing out water from the filter area every time that they were dispensing water and was still leaking even when it was not dispensing water. Check both that she had turned the water off to the unit. I did confirm the customer complaint and found the filter head damaged. I replaced the filter head and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11346623.

"Arrived on site to test unit for no ice production, tested unit it found ice maker unresponsive, inspected harness and found that it is loose and not clipped in all the way, secured connection properly and tested unit is now running as designed, no leaks detected job complete no parts installed"

Arrived onsite and found unit operating with failed spark module. For the cooktop. Unit will not spark at all occasionally when the oven is in use. Cooktop sparks stop. Ordering cooktop spark module. ; ordrng 1 WPW10475149 (Cooktop Spark module)

"Arrived on site for a dishwasher not dispensing soap. Upon inspection found no errors, and unit was filling, cycling water, and draining as designed. Found soap dispenser would open, but customer was using pods that were swelling up and lockin dispenser in place and had some large pots/pans blocking dispenser when it was used. Instructed customer that either liquid or powered soap should go in dispenser and pods/tablets were designed to go directly in the tub. Unit works as designed with no leaks call complete"

Arrived on site to inspect unit for dented cabinet and not fitting on a pedestal. Found right panel and base bent as well will need to order both and return before repair can be complete. Office to reschedule. ; ordrng 1 W11315726 (Right panel grey) and 1 W11215531 (Base)

"Arrived on site to inspect unit for screeching noise. Upon arrival found unit stuck on final spin. Found actuator not shifting properly and not allowing splutch to disengage fully causing excessive rubbing to plastic teeth of splutch. Replaced actuator and splutch assembly , tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11481722 W10721967; schdld next appmnt for 7/29 MON !"

"Arrived on site to replace led display and knob control diagnosed on previous trip. Replaced led display due to corruption of software and knob control due to plug not matching led display. tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11675701 w11675700"

"Arrived on site to replace front right burner and right cooktop harness diagnosed on previous trip. Replaced burner and harness due to arching and corrupted wires. While replacing harness found infinite switch arched and failed as well replaced switch tested unit, unit is running as intended. Job complete. USED W11596058 W11047722 WP3149400"

"Arrived on site to test unit for not filling with water, tested unit found valve is activating and shutting off at time will not start cycle, found capacitor is faulty, replaced and started normal cycle, unit filled with water and switched to wash, customer also stated that unit does not get enough water, explained to customer that the washer is high efficiency and does not use a lot of water to wash, washer should not be loaded more the 40-50% capacity, unit is now running as designed, no leaks detected job complete installed W11395618"

"Arrived on site for not making ice and temperature issues. Upon arrival, inspected unit and is hot I. Both boxes. Ran diagnostics and during compressor test, only get a clicking sound then moments later another click. Need to have a sealed system repair. Ordering compressor, Uv drier, access valve and 2 hour weigh. Office to reschedule.162.36 c.c autho # Y39T33; ordrng 1 W11209866 (Compressor) and 1 2hourweigh (2 hour weigh) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site to inspect wall oven not completing preheat. Upon further inspection, the customer provided a video of the unit control panel display which showed the unit not in use, but the display would go blank and come back on showing the manufacturer name. I cycled power to the unit and placed it in diagnostics showing the error code F6E0-HMI miscommunication. Due to the history with this unit having this error code, I contacted techline and spoke to Joe and advised of the history, my findings, and the error code present. Joe researched the units WiFi connection and asked for the SAID number. I provided the number to Joe and he advised the number doesnt exist. Joe recommended replacing the control panel and reconnecting it to WiFi through the customers app on their phone and if it continued to fail to contact the Whirlpool WiFi Team to correct. Joe provided SR#7739577854. I removed and replaced the control panel and the customer deleted their old account and recreated an new account for the new SAID. Once the unit was connected to WiFi through the app, the unit continued to fail as the previous panel. I recommended the customer contact the WiFi Team and provided their number to my customer. Job completed."

"Arrived onsite and repaired unit with failed compressor. Replaced compressor and added dye drier and access valve. Pulled vacuum and charged system to spec. Advised customer that the fridge would take 24hrs to reach operating temps. W11557425, WPW10143759, W11506635"

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, lower main harness with bad wire to motor, and slider and clutch having gearcase on them, I removed and replaced the mentioned parts and calibrated the unit. Tested the unit in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11568984, W11449841, W10734521, W10854448"

"Arrived on site to replace damaged refrigerator doors. Upon arrival, I removed and replaced both doors and nameplate. Tested operations and unit is operating as designed. No water leaks observed service, job completed."

"Arrived on site to replace damaged refrigerator door. Upon arrival, I removed and replaced the right RC door and nameplate. Tested operations and unit is operating as designed. No water leaks observed service, job completed."

Arrived onsite for a dishwasher displaying an F8E4. The customer had the breaker turned off when I arrived. I powered the machine up and the drain pump never came on. I confirmed and cleared the error. I checked the drain pan and it still had some water in it but not enough to activate the float switch. I removed the water and ran the machine thru two service cycles. The machine never leaked any water. I found the door gasket good and no sign of water trails around the door. At this time the machine works as designed. I found out the customer has a water softener and I went over detergent use with them and explained they needed to watch for sudsing during the wash cycle and they might need to change detergents or the amount of detergent being used. There was no rinse aid being used. I went over using rinse aid and adjusting the strength through the control if needed. Call complete. NO PARTS INSTALLED.

"Arrived onsite for a washer that turned on by itself. I found the drain pump turning on with the machine empty. I found an F1E1, F8E1, & F3E1 stored error codes. I could cancel out the pump but it would start back up after a minute with the pressure hose disconnected from the control. I replaced the control and ran a calibration and service cycle. The machine completed the cycle and worked as designed. No water leaks were present at the time of service. Call complete. INSTALLED W11607637 CONTROL."

Arrived onsite for dishwasher for no operation. I ran error codes and found F8E1 code present. I ran a test cycle and found the dishwasher not filling with water. I checked the water supply under the sink and found it to be turned off. I turned the water back on and it is now washing as designed. I went over use and care with customer and answered any questions they had. Used customer instruct. Call complete. No parts installed. No water leaks present at time of service.

Arrived onsite for a refrigerator not dispensing water. The customer stated the refrigerator has almost stopped cooling in the RC and everything in the top of the FC has started thawing out. I found the evaporator fan has failed with 123VAC to it and cold air migrated thru the return in the liner and froze the water reservoir. I defrosted the water reservoir and the dispenser is working as designed. I shoved a towel the tenant gave me in the return on the RC side to stop the reservoir from freezing. Returning tech needs to remove the towel when the fan is replaced. Ordering WP2315549 evaporator fan. RS for Mon 7/29/2024.; ordrng 1 WP2315549 (Evaporator fan)

Arrived onsite for a vent hood with the lights dim. The customer stated the lights that shine down on the cooktop are dim. I removed the right LED and inspected it finding nothing wrong. I removed the left LED and the lights went completely out. On further inspection I found the black wire in the harness at the molex that connects to the LED molex connector with the pin not snapped in the molex. I corrected the pin stops and snapped it in the molex and reconnected the LED. I tested the lights and all are working as designed. Call complete. NO PARTS INSTALLED.

"Arrived onsite and replaced the trim right and left and the door handle assembly. Glass onsite was good. All checks good, unit is in good working order. W11730234, W10761014,W10761018"

Arrived onsite for a dishwasher with the door not closing correctly. I found the door closing properly and I tested the machine in a diagnostics cycle. The machine completed the cycle and works as designed. I found out the customer had this machine in an exterior kitchen and two Miele machines inside and it was one of them that the door was not closing correctly on. This machine is working as designed and there were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

"Arrived onsite for a dishwasher with water remaining in the machine at the end of a cycle. I talked with the customer and found out the machine is draining but he stated it wasnt drying correctly and water remains on the dishes. He also stated the door gasket comes out on the left bottom side. I found the door gasket not snapped in all the way and I fixed it. I found the customer not using rinse aid and I explained it can take up to 90 cycles using rinse aid before they start seeing improvement in the drying process. I also explained the bowls, cups, or glasses with concave tops would never completely dry. I went over detergent and rinse aid use with the customer and went over cleaning the filters. At this time the machine is working as designed. No water leaks were present at the time of service. Call complete. NO PARTS INSTALLED."

Arrived onsite and found unit not consistently operating long enough on sensor function. Advised customer that due to the long duct and other related factors timed dry should be used for consistent dry times. All else checks good. No error codes. No parts.

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness due to breaking at capacitor plug, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11665968"

Arrived on site to inspect range oven not heating. Upon further inspection checked voltage to unit. Unit is receiving proper voltage. I next checked the state of the fuse and fuse tests good. Checked condition of the broil and bake elements with ohm test. Both bake and broil test good. Ran a test for bake and broil but did not receive voltage from board. Unit has faulty relay on board. I am ordering the control W11342871. ; ordrng 1 W11342871 (Control)

"KRFC302ESS07 Arrived on site for unit not making ice. Upon arrival, there was hardly any ice in the bottom ice bin. Proceeded to inspect gears on ice maker and it was operating properly. During harvest cycle, no water was entering into the ice maker. Proceeded to test water dispenser and found no water coming out. Proceeded to disconnect supply water line behind unit and found no water come out. Customer contacted contractor and agreed to take care of the plumbing issue. Unit is functioning as designed. No water leaks a detected at this time. No parts replaced"

"Arrived on site to follow up on unit losing cool due to defrost issue. Per previous visit and conversation with tech line, I replaced both the UI and Control at the same time, also recommended by engineering. Customer advised to defrost again, and unit should begin defrosting properly. Parts used - W11518203, W11566891."

"Arrived,on site for icemachine not making ice. Ran diagnsotics and found water valve barely putting any water. No water filter. Replaced water valve and tested. Unit got slightly better. Inspected and found unit is hook up to a ro filter system. Advised customer ice machine cannot be on RO. Advised to hook up to normal water and install filter. Call complete.; used 1 W10897719 (Water valve) from stock"

Arrived on site for refrigerator with water dripping out of the dispenser after getting water. Informed the customer that this was normal for this model. I called and spoke with Rob at Wp Tech line and he said it was normal to have a couple of drops after you get water out of the unit. Customer is worried about her or her husband slipping on the water and falling. No parts were installed during service. 7739567181

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I did confirm the customers complaint and found the compressor not running. I came back to the compressor and found the compressor attempt to kick on and kick off within 20 seconds. I put a new start device on it and found the same issue. I replaced the compressor, dryer, and access valve. I charged the unit up with nitrogen and found a leak between the Yoder loop and condenser from the factory weld. I fixed the weld and charge the unit up with nitrogen again. I found pressure hold for 20 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 45 g of R600 refrigerant and tested the unit. I found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11547313."

Arrived on site for venthood not working. On inspection found the power board had shorted out on to the frame of the vent hood an it burnt the fuse stand off the board. Got another board from a another unit and installed it. It power up but the fan is not working. You can hear the relay clicking as you change speeds. There is power to the fan. None of our parts were installed. ; ordrng 1 W11293971 (Power board) and 1 W11106377 (Fan motor) and 1 W11715950 (Capacitor)

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. I replaced the housing and filter cap and tested the unit. I found the unit dispensing water as designed. The customer advised that since the previous repair, the icemaker has been working, and the temperatures have seemingly cooled down properly. The unit is now working and operating as designed. Call complete. WP2186443 and WP2186494W"

"Arrived on site to test unit for no ice production, tested unit found ice maker Stuck mid cycle and its unresponsive, replaced ice maker and tested unit is now running as designed, no leaks detected job complete installed W11548540"

"Arrived on site to test unit for not washing dishes, tested unit found F7E1 error present and wash motor will not engage, replaced sump pump assembly, and tested unit is now running as designed, no leaks detected job complete installed W11416363"

"Arrived on site to test unit for no power. Upon arrival customer provided POP with an additional 5-year extended warranty. Uploaded to SD. Tested unit, unit is receiving no voltage, found breaker was tripped. After resetting breaker, unit powered on and is heating. Unit is running as designed, no parts installed, job complete."

Arrived on site to inspect unit for leaking. Upon closer inspection found outter basket had pin hole near drain pump connection. Will need to order outer tub and return. Office to reschedule. NO PARTS USED. ; ordrng 1 W10371566 (Outer tub)

Arriving on site for a dryer needing drum. On arrival installed part #w10865330 drum and removed all lint from inside u it and vent hose then tested. product works as designed call complete.

Arrived on site for refrigerator needing fill tube and permagum. On arrival installed 212643 and wp2174755. Tested ice maker and found no leaks.call complete

"Arrived on site to test unit for noise. Upon arrival activated all moving components, no noises present during service. Customer provided video which sounded like compressor noise was louder but nothing to irregularly. Changed defrost cycle from adaptive to fixed due to issue may be defrost related, sound only happens every few days. At the time of service unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to inspect unit for damaged glass on cooktop. Replaced cooktop(W11255351). Tested all burners and unit is now working as designed. Job complete.

Arrived on site to test unit for tripping breaker as soon as unit is plugged in. Found ground connected to neutral in terminal block. Isolated ground to ground and neutral to neutral. Unit now working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for not completing wash cycles. Found cold valve was not opening. Replaced valve assembly(W11038689). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect unit for dent on door. Upon closer inspection found dent, swapped doors, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"

Arrived onsite for drum bouncing around. Found the basket falling under service pointer W11684122. Found the holes in basket not punched all the way through causing the drum to be unbalanced. The basket will have to be replaced. Suspension is good. I found out the washer was moved from unit 2211 when the tenant moved in and first used it. Ordering W11172199 BASKET. No parts installed.; ordrng 1 W11172199 (BASKET)

"Arrived on site to inspect unit for motor not spinning. Found control failed, replaced control, tested unit, unit is running as intended. Job complete. USED W11565024"

"Arrived on site and replaced previously diagnosed gearcase(W11393685), slider(W10734521), clutch(W10754448), rotor(W11260238), stator(W11195971) and suspension(W11130359). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for grill ding noise during spin found cam powdering and grinding. Replaced cam, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10721967"

"Arrived on-site to test the unit for tripping the breaker. Turned the breaker on and tested the unit by turning all burners on, and the unit did not trip the breaker. Turned the oven on to preheat at 350?F on bake, and it preheated correctly. Turned the broiler on high to 500?F for 10 minutes, and the unit tested well with no breaker trips during the test. Job complete. NO PARTS USED."

Arrived onsite for not cooling properly and found evap fan dead. Ordering evap fan to repair. Returning with water parts just in case ; ordrng 1 WP2315549 (Evap fan)

Arrived on site to replace right side track. Replaced track test unit and unit test good no leaks present at this time. Left damaged part with customer. W11047815

Arrived onsite and tested dishwasher for leaking. Found upper wash arm assembly and Manifold broken causing massive leaking from wave pattern. Ordering manifold and upper wash arm to repair. ; ordrng 1 W11607104 (Upper manifold) and 1 WPW10498900 (Wash arm)

Arrived onsite and was advised of symptoms that clearly indicated the motor overheating and shorting. Ordering motor to complete repair. All else checks good. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)