We serviced a
AMANA DRYER
Model NED4655EW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 01/05/2024
Arrived on site for dryer not heating. Upon arrival confirmed issue and found no cutoff stat broken. Found element wasnt grounded but coils were starting to sag. Replaced cutoff kit and element the. Used vent test kit and found clog in wall of home. Informed customer they would need to contact fort hood maintenance to have a dryer vent cleaning done. Dryer now working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Wesley
Job Details: 01/05/2024
Arrived onsite and replaced the parts ordered by LM to repair the multiple refrigerator failures. Lighting and drain tube clog and damper failure all repaired. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near San Marcos, TX 78666
Andrey
Job Details: 01/05/2024
"Arrived on site to replace previously diagnosed gear case and slider, replaced gear case,slider and control as precautionary do to clean washer error popping up randomly, tested unit unit is now running as designed, no leak detected job complete"
We serviced a
AMANA RANGE
Model AER6303MFW5
Near Manchaca, TX 78652
Scott
Job Details: 01/05/2024
"Arrived on site , replaced control . Ran diagnostics and pre heat all checked normal. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78703
Wesley
Job Details: 01/05/2024
Arrived onsite and tested unit for repeat off balance not spinning out the clothes and found off balance error code. Determined all base functions are operating as designed. Unit has good level suspension and the basket is in round. Shift toggle is correct. Advised customer on findings and directed them to the user care guide for questions regarding proper use and care. Sr#7738178875
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Temple, TX 76504
Jonathan M
Job Details: 01/05/2024
Arrived on site for a wash machine. That is not starting cycles. Inspected unit and work.. The customer advised the unit will make a lot of clicking sounds and then will just go to done. Test of the unit and confirm the slider not making its way in the proper position and then trying to readjust. Checked underneath the washer and the slider broken. I replaced the slider with a truck stock slider (W10734521) and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10734521 (Slider) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Sterling
Job Details: 01/05/2024
On arrival verified broken support. Replaced the support and verified element is secured. Job complete operational test good.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Round Rock, TX 78665
Kimo
Job Details: 01/05/2024
Arrived onsite to install previously ordered parts. Upon arrival I installed new harness and capacitor and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belton, TX 76513
Jonathan M
Job Details: 01/05/2024
"Arrived on site for a washing machine. That is not filling up enough. Inspected unit and work area. The customer advised the unit will start and complete each and every cycle but that the water level is not high enough to fill up the basket. I did explain to the customer that this is normal operation and that, the water level is based on your settings as well as programming. I did advise her that there is no way to change the amount of water that the unit dispenses. The customer advised that she was very unhappy with us because she doesnt feel like the washer put enough water to get the clothes clean. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. I called whirlpool techline and spoke to Bruce SR# 7738171405. He advised that this is normal operation and that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78748
Matthew
Job Details: 01/05/2024
Arrived on site for unit. Not making ice. Upon arrival inspected unit. Found icemaker in failed state and not responding. Under further inspection. Found wiring harness to freezer door. Failed. Needing to replace freezer door. Requesting AUTHO to replace stainless steel freezer door.; ordrng 1 LW11202405 (Freezer door) and 1 AUTHO (AUTHO)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78735
Scott
Job Details: 01/05/2024
Arrived on site for oven not working . Found oven stuck in cool down mode . Ran diagnostics and got lower sensor error code . Removed oven for cavity and found lower sensor not connected to harness . Also found one of the legs on power cord melter at nut . Ran voltage all checked normal. Fixed power cord connection . Ran preheat on both oven and all checked normal. Job complete
We serviced a
JENN-AIR WINE COOLER
Model JUWFL242HL01
Near Austin, TX 78704
Luis
Job Details: 01/05/2024
Arrived on site. Replaced door checked door operation and seal good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78746
Luis
Job Details: 01/05/2024
"Arrived on site. Per customer on/off and max ice led will start blinking then stop ice production,error is harvested sensor issue,found sensor not connected to evaporator tubing,installed sensor to correct location on tubing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waco, TX 76712
Jonathan M
Job Details: 01/05/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit running upon entry, but found no temperature in the freezer or refrigerator sections. Unplugged the unit and opened up the freezer evaporator Found a hissing sound coming from the evaporator area. Gained access to the evaporator and found the hissing coming from the cap tube up near the top where it goes into the cabinet. I took a video of the sound and found the leak coming from the cap tube inside of the cabinet. I called whirlpool Tech line and spoke to Rich SR# 7738176486. He had me send him the video of the leak. He advised that based on the information, the unit would be sent to review and to let the customer know that Whirlpool would be in contact with the customer or myself depending on the next steps. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Pflugerville, TX 78660
Kimo
Job Details: 01/05/2024
"Arrived onsite for a refrigerator with a nonfunctional ice maker. Upon a arrival I got the keys from the office and the when to the apartment and knocked on the door several time, I heated a dog barking in the apartment but no one came to the door. I used the key but the privacy/ top lock was locked and I could not get in to work on the unit I knocked again and still no one came to the boor. I spoke to the apartment management about this and it was decided to reschedule the customer. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Cedar Park, TX 78613
Miguel
Job Details: 01/05/2024
"Arrived on site for washer leaking. Says it seems to leak when off more than during cycle. Found f2e1. Unit ran through diagnostics without any issue. Removed control panel,and inspected water valve. No evidence of leak. Removed rotor. Found evidence of oil from transmission. Was unable to removed screw from agitator for removal. It will need to be broken off. Will need new agitator, gearcase, colder, clutch . Reset for fri; ordrng 1 W10752283 (Agitator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Wesley
Job Details: 01/05/2024
Arrived onsite and found unit operating with failed sump and motor. Replaced the sump and motor. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Belton, TX 76513
Jonathan M
Job Details: 01/05/2024
Arrived on site for a washing machine that is flashing an F7 E5 (shifter fault) error code. Inspected unit and work area. I did confirm the customers complaint and found that error code as well as an F7 E9 (locked rotor) error code. Around the unit through diagnostics and found that the shifter would not shift the slider to engage the basket to spin. Checked underneath and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78749
Matthew
Job Details: 01/05/2024
Arrived onsite for damaged spray arm. Upon arrival inspected and found lower arm failed. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Luling, TX 78648
Andrew
Job Details: 01/05/2024
"Arrived on site to replace damper and control diagnosed on pre trip. Replaced damper and control, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Canyon Lake, TX 78130
Andrey
Job Details: 01/05/2024
"Arrived on site to replace previously diagnosed left back and front burners, replaced burners and front left infinite switch as precautionary and tested, noticed that rear right burner is not functioning properly, replaced it and tested, u it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Kingsbury, TX 78638
Andrew
Job Details: 01/05/2024
Arrived on site to replace previously diagnosed parts. Tested water pressure and found when water turned on RO system pump kicks on causing pressure to exceed 120psi. Unable to get accurate psi reading as gauge does not go pass 120psi. Recommend installing pressure regulator. Ice maker completed diagnostics. Ice maker filled as designed. Once pressure regulator has been installed recommend contacting whirlpool Techline. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line kit)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Andice, TX 78628
Maurice R
Job Details: 01/05/2024
arrived onsite for dishwasher handle lose. On inspection the left handle nut is lose. Tried to tighten but will not turn. Ordering new screws and nut. ; ordrng 1 W11157086 (Bolts) and 2 W10826179 (Screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Austin, TX 78741
Paul
Job Details: 01/05/2024
Arrived onsite for a no cool refrigerator. I found no voltage out of the control to the compressor. I replaced the control and tested. All components are working as designed. Call complete.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Lockhart, TX 78644
Andrew
Job Details: 01/05/2024
"Arrived on site to replace compressor, dryer and charge sealed system to designated specifications. Replaced compromised dryer and compressor vacuum charged unit for 15 minutes to confirm internal Psi and confirm no leaks in system. Charged unit to 1.65 oz of R600 refrigerant, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Georgetown, TX 78628
Lou
Job Details: 01/05/2024
"Arrived on site to inspect cooktop with a broken screw. Upon further inspection, the customer pointed out that the back left burner mounting screw was broken. The cooktop is operating as designed. I am ordering the back left orifice holder and two screws, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #399764. No gas leaks detected during service.; ordrng 1 W10597166 (Left rear orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE CALL WITH TICKET #399764) and 2 W11699921 (screw)s"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Austin, TX 78741
Paul
Job Details: 01/05/2024
Arrived onsite for a dryer not working at all. We found L1 and neutral disconnected at the terminal block and arc marks on L1 at the cord. The neutral part of the terminal block was broken and the nut had fallen out and was no where to be found. Nothing else could be tested because of no power so nobody is sure if the unit was ever powered on. Ordering the washer control also for this reason and returning with all other prescreened parts. Ordering 279320 terminal block and W11629601 control. RS for Fri 1/12/1024. ; ordrng 1 279320 (Terminal block) and 1 W11629601 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Kimo
Job Details: 01/05/2024
Arrived onsite for a dryer the is not working. Upon arrival I the customer advised me that it was working. The customer was not actually home but they spoke to me though their ring door bell.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Kimo
Job Details: 01/05/2024
Arrived onsite for a dryer that is not heating. Upon inspection I found the high limit cut off blown. I replaced the it and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Austin, TX 78728
Wesley
Job Details: 01/05/2024
Arrived onsite and replaced the gearcase and slider. Unit is now operating smoothly and quietly. All checks good.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near New Braunfels, TX 78132
Andrey
Job Details: 01/05/2024
"Arrived on site to replace previously diagnosed console, replaced console, tested unit, unit is now running as designed, job complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Round Rock, TX 78665
Kimo
Job Details: 01/05/2024
Arrived onsite to install previously ordered part. Upon arrival I installed the new shield and the unit and found the unit as designed. I
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Leander, TX 78641
Miguel
Job Details: 01/05/2024
"Arrived on site for dishwasher leaking. Found f9e2, f8e4, f8e1, f8e2. Cleared and ran diagnostics. All components functioning as normal. Saw leak from under right side door bracket. Removed from wall. Found leak from cabinet. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78746
Scott
Job Details: 01/05/2024
"Arrived on site , pulled fridge out and turned water vale on . Ran ice harvest couple times to bleed air out of lines . Im is harvesting and filling . No water leaks at wall or at unit connections . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Cedar Park, TX 78613
Miguel
Job Details: 01/05/2024
Arrived on site with parts ordered. Customer was going to have a work meeting and requested reschedule. Reset for fri am. ; schdld next appmnt for 1/12 FRI AM
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Georgetown, TX 78628
Lou
Job Details: 01/05/2024
"Arrived on site to inspect microwave door not closing. Upon further inspection, the customer advised that when they close the microwave door, they have to push in on the door to get the interior light to turn off and the unit will start a cycle. I demonstrated on how the manufacturer reports that the door should be closed which is a slight slam or closing on its own. I tested several times and could not duplicate the issue. Based off the customers description of what theyre seeing, I am ordering the inner door panel and hinges and CNOTE-LSO PER CUSTOMER REQUEST and will return with prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 2 W11675306 (Hinge)s and 1 W11684570 (MW inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Dripping Springs, TX 78620
Joe Z
Job Details: 01/05/2024
"Arrived on site for not powering on. Upon arrival, test polarity and is correct. Ui is not powering on. Also found none of the cooktop ignitors are energizing. Found cut on power cord. Bypassed the cut with jumper and unit powered on. Need to replace cord. Left unit unplugged. Ordering cord. Office to reschedule ; ordrng 1 W11023766 (Power cord)"
We serviced a
WHIRLPOOL DRYER
Model WED9450WL1
Near Austin, TX 78738
Joe Z
Job Details: 01/05/2024
Arrived on site for takes too long to dry. Upon arrival ran vent test and test failed for electric dryers. Disconnected vent hose and test unit and vent test now passes. Uploaded pictures on SD. Ran a normal and time dry cycle and unit is heating correctly. Unit is operating as designed. Recommended that customer have vent cleaned. 186.71 c.c autho # F44KJN
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78703
Wesley
Job Details: 01/05/2024
Arrived onsite for not reaching temp and determined bake Element is not heating. Determined bake element shorted. Ordering bake element to repair. ; ordrng 1 W11099784 (Control) and 1 W10541944 (Bake element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Dale, TX 78616
Andrew
Job Details: 01/05/2024
"Arrived on site to inspect unit for no power and control panel being unresponsive. Upon closer inspection found voltage to be correct at junction box, ground not connected properly in junction box as well as wires being loose due to, too large of wire nuts used. Tightened ground and used smaller wire nuts to get better connection on wires. Tested unit, unit is running as intended. No leaks detected at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near New Braunfels, TX 78132
Andrey
Job Details: 01/05/2024
"Arrived on site to test unit not operating properly, tested unit found console plastic almost completely peeled off letting water into the UI shorting it. Will need to replace console housing and UI. Ordering additional parts to ensure completion, ordered parts, office to reschedule.; ordrng 1 W11660284 (Console) and 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Seguin, TX 78155
Andrew
Job Details: 01/05/2024
"Arrived on site to replaced basket. Found cabinet framing is damaged causing excessive wobbling. Needing cabinet replaced before basket is replaced to prevent further damage. Contacted Techline and documented findings. Needing 2hrs on return visit and office to reschedule. Recommend replacing cabinet, wash basket, gearcase suspension, leveling legs, tub ring, cam and belt. Customer will be contacting whirlpool as she has had issues since day one. Customer stated they had installers return multiple times to level. SR#7738177975; ordrng 1 W10596395 (Cabinet) and 4 W11213957 (Leveling feet)s and 1 W11611297 (Belt) and 1 W11454372 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AB
Near Temple, TX 76502
Jonathan M
Job Details: 01/05/2024
Downside to install previously diagnosed parts. Inspected unit and work area. I replaced both infinite switches for the bigger burgers and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/05/2024
"Arrived onsite for washer not completing a cycle. On inspection it took me 20 minutes to into service mode. Once in service mode I went to component testing and the only thing that I could turn on was the cold water. I tried drain,agitate, spin hot water did not work in component testing. Ordering a control board and returning everything else. ; schdld next appmnt for 1/19 FRI !"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Lou
Job Details: 01/05/2024
"Arrived on site to inspect dryer no drying clothing. Upon further inspection, I found the customer drying a load of clothing. Customer advised that the unit drying is intermittent. I found the unit hot/warm from the cycle. Using my vent test kit, I tested the airflow to the unit and found the first two tests failed (photos). I tested a third time with the vent tube removed at the back of the unit and the test passed telling me the unit is operating as designed. I advised the customer of my findings and recommended they have the vents checked/cleaned professionally. No lint observed within the unit during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for center burner not igniting. Found clogged burner head. Cleaned burner test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Manor, TX 78653
Wesley
Job Details: 01/04/2024
Arrived onsite and found unit operating with failed cam and belt. Replaced the cam and belt. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Scott
Job Details: 01/04/2024
"Arrived on site ,replaced basket ,suspensions . Found on basket a lot of drainage holes not punched thru . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 01/04/2024
"Arrived onsite for refrigerator making noise. On inspection I went to the back of the unit to see if the compressor was having an issue, found nothing by the compressor that would make noise. I went to the service menu and turn the fans on to see if any of them was making a noise. Did not hear anything out of the ornery. Was there a hour looking for the noise and never heard it. Informed the customer that the ice maker or the compressor could make loud noise in the middle of the night. No water leaks detected during service."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2024
"Arrived on site to inspect unit for start button not responding and all other buttons working. Upon closer inspection found error code f2e1 present and start button being the only thing not responding. Replaced damaged panel control, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Liberty Hill, TX 78642
Lou
Job Details: 01/04/2024
"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, I found the right RC door gasket badly torn (photo). Checked the other two gaskets and theyre good. I removed and replaced the right RC door gasket and using my heat gun, I heated the gasket and shaped it before installing. Once installed, I checked for gaps and found none. Made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78737
Luis
Job Details: 01/04/2024
"Arrived on site. Diagnosed leak is due to ice build up in freezer because of a bad door,replaced icemaker,adjusted drain pan checked drain clear no obstruction,cleared ice from freezer replaced door checked door seal good,ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Temple, TX 76502
Tyler
Job Details: 01/04/2024
Arrived on site for wall oven not turning on. Upon arrival confirmed issue and found stable power connection. Found ui thermal fuse blown and replaced it. Found fully functionality restored and oven working as designed call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Maurice R
Job Details: 01/04/2024
"Arrived onsite for dryer not powering on. Checked the outlet no power, then pulled the cover for the pig tail and found that neutral had shorted to the L2 leg. Went to turn the breaker on and it was pad locked by the landlord. Customer will contact landlord to get key to reset breaker. Was unable to test dryer."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Joe Z
Job Details: 01/04/2024
Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Ran a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Matthew
Job Details: 01/04/2024
Arrived on site for unit making noise immediately during operation. On arrival disassembled entire unit and found blower wheel visibly failed. Removed and replaced. Tested and unit is functioning properly. Job completed
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 01/04/2024
Arrived onsite for an issue with the ignitors not working . Found shorted module. Replaced spark module to repair. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near Driftwood, TX 78619
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for unit not draining. Test unit and found clogged drain motor. Cleared drain motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2024
"Arrived on site to inspect for buzzing/ vibrating noise coming from unit intermittently. Upon closer inspection was able to mimic noise and get it to go away by pushing on doors. Removed back panel found cap tub and a molex to vibrating on cabinet. Secured molex and cap tube away from cavity, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrey
Job Details: 01/04/2024
"Arrived on site to test unit for vibration noise, tested unit and found vibration noise coming from within the freezer, inspected and found ice try vibrating against back evaporator cover, adjusted ice bin and evaporator cover, vibration/noise is gone, leveled unit, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bastrop, TX 78602
Joe Z
Job Details: 01/04/2024
"Arrived on site to install previously ordered parts. Replaced gearcase, cam, and actuator, test unit and belt is making a screeching noise at beginning of spin. Need to replace belt as well. Contacted claims for authorization. Autho was given for belt. Replaced belt. Test unit and is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Temple, TX 76502
Tyler
Job Details: 01/04/2024
"Arrived on site for dryer not heating correctly. Upon arrival found element at 9.2ohms, and 7nit had stable power supply with no errors in diagnostics. Found clog in venting of home and instructed customer to get a dryer vent cleaning. Also replaced cutoffs and tested unit, found dryer working as designed call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Uhland, TX 78640
Andrey
Job Details: 01/04/2024
"Arrived on site to replace previously diagnosed basket and valve, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78665
Kimo
Job Details: 01/04/2024
Arrived onsite for a DW that is not washing dishes. Upon arrival I put the unit in diagnostic mode and found F4e3 motor not running code and the unit did not run. I replaced the sump&motor and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2024
"Arrived on site to inspect dishwasher door falling off. Upon further inspection, I tested the door functions and found it would fall open. I pulled the unit out to find the left door hinge spring had fallen off and separated from the hinge due to the sound insulation getting wrapped around the spring. I adjusted the spring to the hinge and using a ziptie, secured the spring hook on both hinges to prevent the hook from disengaging again and pushed the insulation back away from the hinge. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Round Rock, TX 78664
Wesley
Job Details: 01/04/2024
Arrived onsite and tested unit for noisy running operation. Ran test 4 compressor test and determined unit is operating as designed within specifications. All checks good. Advised owner on findings.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Lorena, TX 76655
Jonathan M
Job Details: 01/04/2024
"Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. Around the unit through diagnostics and did confirm an F8 E1 (low/no water detected during the fill) error code. Tested both valves and found the cold water valve, not drying in any water. Checked voltage on the valve and found proper voltage being sent from the control. I replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2024
"Arrived on site to inspect refrigerator noises. Upon arrival, the customer advised that they were notified by the vendor that the unit is being replaced on 01/10/24. No repairs made at this time, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78725
Matthew
Job Details: 01/04/2024
"Arrived onsite for unit console not responding and display being dimly lit. Upon arrival customer stated that unit was not responding then lost total power due to storm. Once the storm cleared , unit powered on and has been functioning since. No error codes stored and unit is functioning properly. Called techline for assistance. Spoke to Nate SR#7738168242. Tech notified that since unit is not in a failed state, proper diagnosis can not be completed. If found in a failed state voltages need to be verified from control. Notified tech line that control and UI have been replaced. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Round Rock, TX 78665
Kimo
Job Details: 01/04/2024
Arrived on site to inspect previously ordered part. Upon arrival I installed the ui as it comes with the ui harness. And tested the unit several times and found unit operating as designed. I showed the customer how to connect the unit to the WiFi so that the unit can get its updates and keep the unit operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78703
Scott
Job Details: 01/04/2024
Arrived on site for door not alining properly . Found installation need to be tweaked to match counter top . Only issue found . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Austin, TX 78739
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for not washing and not drying. Test unit and found bad wash motor and element. Replaced sump and Motor and heating element. Test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Meridian, TX 76665
Jonathan M
Job Details: 01/04/2024
Arrived on site for a dishwasher that is really loud. Inspected unit and work area. Did confirm the customers complaint and found the unit making a loud grinding sound when the wash motor was running. Checked the wash motor and found the windings opening up causing the issue. I went ahead and replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2024
"Arrived on site to inspect unit for not heating during drying cycles. Upon arrival error code f2e1 present. Upon closer inspection found heating element was severed in multiple pieces. Replaced damaged heating element, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78737
Luis
Job Details: 01/04/2024
"2021Arrived on site for no ice. Removed cover found broken wires on grid cutter,ran diagnostics pump not sending power to valve,replaced grid cutter and pump ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Austin, TX 78744
Scott
Job Details: 01/04/2024
Arrived on site to replace fresh food door . Found door was not correct for this model . Replaced ordered hinge parts . Reduced gap but will need door to complete repair . Ordering fresh food door and center hinge . No water leaks detected at time of service. Call to set return. ; ordrng 1 LW10570564 (Fc door black) and 1 WP2166037 (Center hinge)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bertram, TX 78605
Miguel
Job Details: 01/04/2024
"Arrived on site for washer not spinning, just fills and drains. Found f8e1. Ran through test and confirmed unit does fill wash drain and spin. Completed with same error. Blew through pressure hose to confirm it is not clogged. Was going to replace valve and control but valve part was wrong in box. Replaced control,as it has pressure switch. Ran through diagnostics again. This time unit passed with no error. Call complete. ; ordrng 1 W11513255 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details: 01/04/2024
"Arrived onsite to replace faulty basket. Customer moved unit to garage due to not being able to operate. Replaced suspension, basket and tub ring. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78752
Matthew
Job Details: 01/04/2024
Arrived on site for door damage. Upon arrival inspected unit and found fresh food door was damaged. Replaced door. Unit is functioning properly. Job complete.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Elgin, TX 78621
Joe Z
Job Details: 01/04/2024
"Arrived on site for not spinning correctly and leaving clothes wet at end of cycle. Upon arrival,ran diagnostics and got error code F7-E1 basket speed fault. Test unit and found shaft spins but does not catch hub on basket. Removed hub for inspection and found hub gear has failed. Need to replace hub. Replaced with truck stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Matthew
Job Details: 01/04/2024
Arrived on site to replace faulty fan and cavity thermistor. Replace parts and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Holland, TX 76534
Tyler
Job Details: 01/04/2024
Arrived on site for refrigerator not making ice or dispensing water properly. Upon arrival confirmed complaint found refrigerator was connected to a water softener system and also found that the water valve was not allowing any water to pass through. I replaced water valve and instructed the customer to leave the filter out of the fridge and valve both icemakers and the dispenser functioning as designed with no leaks call complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS
Near Cedar Park, TX 78613
Maurice R
Job Details: 01/04/2024
Arrived onsite for oven over heating. Pulled oven tested the temperature sensor 1k bake burner 19 ohms broiler element 29 ohms cutoff was good. Reinstalled the unit and testing temperature high side 413? low side 328? avg 360? set 350? calibrated the unit down -5 the unit is operating as designed now.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Kimo
Job Details: 01/04/2024
"Arrived onsite for a range with a malfunction center burner. Upon arrival I tested the the burner and found that it would not ignite right away, I cleaned and adjusted the burner head and tested and found no change. I am ordering the burner head and returning on 01/11/24; ordrng 1 W11435660 (BURNR-HEAD)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near San Marcos, TX 78666
Andrey
Job Details: 01/04/2024
"Arrived on site to test unit for no power, customer stated it has power but console is acting erratic, split door and inspected console, found corrosion which shorted UI, replaced console, advised customer to limit moisture on top of console, tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID VENTHOOD
Model UVL6048JSS2
Near Austin, TX 78734
Paul
Job Details: 01/04/2024
Arrived onsite for a vent hood not operating at proper speeds. I tested the vent hood and found all three fan speeds working as designed and no issues. The customer stated the inspector said they were not working correctly. All functions on the hood are working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 01/04/2024
"KDTM604KPS2 Arrived to inspect drying and washability. The customer was using the correct type of detergent and I made recommendations on the amount, that matches their usage. The rinse agent was set too high and I corrected, via the hidden menu system. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for gas smell. Found bake burner not lighting all around. Will order new bake burner office to reschedule ; ordrng 1 W11220387 (Bake burner)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2024
"Arrived on site to inspect unit for tripping breaker during normal operations. Upon closer inspection was able to preheat oven to 350 with no issues, customer stated issue typically happened during preheat cycle. Informed customer of ongoing issues with GFCI, AFCI breakers and showed service pointer regarding issue. Recommend having contractor change out faulty breaker with properly functioning breaker. Job complete."
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR85PQSE
Near Liberty Hill, TX 78642
Gerry C
Job Details: 01/04/2024
"E32AR85PQSE Arrived to inspect cooling issue. I found the slightest frost pattern at the capillary tube entrance into the cabinet and up to, and including approximately two inches of evaporator, cap tube receiving tubing. There was not enough frost/cooling to create an ice ball. Thermography reveled the compressor in the low 100s and the condenser was just slightly elevated above room temperature, much too cool on both accounts to create cooling. The compressor was drawing 0.22 amps during run and would only draw 4.68 amps during short-cycled start attempts. The compressor did attempt to start three times, an indicator of the presence of some gas within the system. Additionally, thermography then revealed within the first few minutes of compressor reengagement, there was appreciable heat within the discharge and condenser, and the amp draw was near double. Suspecting a leak within the system, I tapped both high and low sides and found 86 psi on the high and 16 of vacuum on the low, leading to a high likelihood of a very slow leak. I removed and replaced the evaporator, compressor, dye drier and service port. Ensuring vacuum made it below 500 microns and held for additional time, I charged with the MFG specified refrigerant charge and tested. The unit began cooling and operated as designed. No water connections to unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Buda, TX 78610
Andrey
Job Details: 01/04/2024
"Arrived on site to replace previously diagnosed ice maker, valve, and UI. Replaced parts, leveled unit, tested unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Andice, TX 78628
Lou
Job Details: 01/04/2024
"Arrived on site to inspect venthood blower not working on the lower settings. Upon further inspection, I tested the venthood blower settings and all are operating as designed. The customer advised that the #1 & #2 speed settings intermittently wont work. I found a large amount of cooking grease on the main control and the blower motor looks fine. I tested continuity at the control and got good readings. I advised the customer of my findings and the only thing that could be happening is the switches arent making good contact inside but Im unable to open the control to check. I am ordering the main control and scheduled return service for 01/11/24. ; schdld next appmnt for 1/11 THU !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Georgetown, TX 78626
Kimo
Job Details: 01/04/2024
Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new float and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Santa Clara, TX 78124
Andrew
Job Details: 01/04/2024
Arrived on site to install previously diagnosed control. Found parts were not correct. Spoke with service management and corrected issue. Ordering parts and scheduled for 1/15. ; ordrng 1 W10906428 (Control) and 1 W11025157 (Sump assembly) and 1 W11227372 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76711
Jonathan M
Job Details: 01/04/2024
Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. The customer advised that her old washing machine locked immediately as soon as the cycle started and they were unsure why the unit wasnt locked from the start. I did confirm that this is normal operation and just the programming of the unit. Tested the unit several times and the unit is working and operating as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Belton, TX 76513
Tyler
Job Details: 01/04/2024
Arrived on site for dryer leaking to much water when steam feature was used. Upon arrival confirmed issue and found valve ohming at 1.5k and slightly leaking. Replaced valve and tested steam features. Found no leaks and unit working as designed. Also informed customer on how much laundry to put into unit when using steam refresh cycle. Call complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 01/04/2024
"Arrived on site for a washing machine that had a basket pull away from the cabinet. Inspected unit and work area. Found one of the suspension rods had broken and fell. The customer advised that randomly the unit will start going off balance, and will start banging really loudly. Looked through ServiceMatters and found a service pointer that deals with this issue (W11684122). Verified the customers, model and serial numbers matched the range within the service pointer and checked the basket. Found the holes on the inside of the basket had not been fully punched through. Per the service pointer we will need to order the new basket for repair. Ordering the basket and will return with a couple extra parts. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EB0
Near Austin, TX 78723
Joe Z
Job Details: 01/04/2024
Arrived onsite with replacement knob. Job complete.
We serviced a
MAYTAG RANGE
Model MGT8800FZ10
Near Austin, TX 78734
Paul
Job Details: 01/04/2024
Arrived onsite for a range with the ovens not getting hot. I found the shut off on the regulator not opened. I opened it and tested the ovens. Both ovens are working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Pflugerville, TX 78660
Wesley
Job Details: 01/04/2024
Arrived onsite and found unit operating with concerns about lint on clothes following washing. Provided detailed instruction on design and detergent use and water volume. All checks good. Calibrated.