We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Georgetown, TX 78633
Lou
Job Details:
11/02/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and in doing such, when I removed the old panel, I found the WiFi cable not connected to the UI (photo). Cycled power to the unit and set the time and date and tested. Unit is operating as designed. I explained to the realtor that the unit must be connected to wifi and the Whirlpool app. must be downloaded onto so,elses phone in order for the unit to operate properly. I recommended that they dont download the app and wait until the home is sold and have the new owners down.pad the app to their phone and connect to wifi. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Spicewood, TX 78669
Luis
Job Details:
11/02/2023
"Arrived on site for no ice. Ran diagnostics compressor not powering on,installed a starter compressor would power on for 2 min then shut off ordering a new compressor; ordrng 1 W11614101 (Water pan) and 1 WPW10605286 (Compressor) and 1 WP2217224 (Relay) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 w10843121 (Drier), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Waco, TX 76712
Tyler
Job Details:
11/02/2023
"Arrived on site for range with heat escaping from door when in use. Upon arrival took photos of door seal, and IR temp readings alongside top and sides of door. Found averaging temp within the first 30 minutes of 45 minute cycle was around 343.5 when set to 350. Spoke with tecline and safety team Sr#7737588602. Due to temps readings while on site and unit within recommended temps after 45 minutes techline and safety stated unit is working as designed. Instructed customer to call whirlpool directly for further assistance. Call complete"
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near Liberty Hill, TX 78642
Miguel
Job Details:
11/02/2023
Arrived on site for scratch bulkhead. Pic taken. Removed and replaced panel. Reassembled and verified operation. Call complete.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near San Marcos, TX 78666
Andrey
Job Details:
11/02/2023
"Arrived on site to test unit for rack issues, tested unit found one rack put in upside down and got wedged in, carefully removed rack and installed it properly, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Austin, TX 78723
Matthew
Job Details:
11/02/2023
Arrived onsite for unit not cooling. Upon arrival inspected unit. Found freezer evaporator completely incased in ice. Unit is having defrost issues. Customer will need to thaw manually to access components. Customer stated unit is just outside of manufacture warranty but is willing to call customer service to ask for a concession. Set to return on the 9th. Made recommendation for manual defrost and towels to catch water. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Burnet, TX 78611
Miguel
Job Details:
11/02/2023
"Arrived on site for refrigerator just constantly resetting.. customer has video of issue. Confirm unit is doing a power reset. Customer changed outlet and issue followed refrigerator. Verified proper voltage at outlet, ground seems loose. Lead must be fished around but once found ground is there. Customer says he just put a new outlet. Replaced control as it is only thing left as each component worked when tested. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details:
11/02/2023
Arrived on site to test unit for not washing. Customer was at an appointment in San Antonio. Attempted to reach customer later in the day and was still unavailable. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Andrey
Job Details:
11/02/2023
"Arrived on site to test unit for ticking noise, tested unit and found metal fragment stuck in back of drum and gasket, removed fragment and tested, unit is now running as designed to advise customer to monitor and if noise returns call us back a job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Austin, TX 78759
Kimo
Job Details:
11/02/2023
Arrived onsite for a washer that wont start a wash cycle. Upon arrival the unit was unplugged. I plugged the unit back in and ran a diagnostic cycle and found the unit operating as designed. I ran the unit in quick wash and found that the unit operated as designed. I ran a drain and spin and found that the unit operated as designed. No issues found I advised the customer that they have to wait for the unit to sense the load the itll lock and begin the wash cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Blake
Job Details:
11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the filter housing and motor coupler and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Burnet, TX 78611
Miguel
Job Details:
11/02/2023
Arrived on site for unit not making any ice. Cycled ice maker and found no water filling when activated. Removed shelves. Removed back panel. Replaced water valve. Verified operation. Call complete.
We serviced a
JENN-AIR OVEN
Model JGRP436WP02
Near Bertram, TX 78605
Miguel
Job Details:
11/02/2023
Arrived on site for oven door being locked. Found f3e0 error code. Reset codes. Ran diagnostics on components. Used door latch motor to unlock door. All components are functional. Ran unit up to temperature and oven responds properly. Customer says they really dont use it. Had pans stuck inside. Removed from wall. Inspected and found no shorted wires or failed control. Unable to duplicate. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Braunfels, TX 78130
Andrew
Job Details:
11/02/2023
"Arrived on site to inspect unit for not allowing passage of water through filtered water spout. Upon closer inspection found harness to be intact but water valve is not always engaging and sometimes makes loud noises. Changed out bad valve, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78721
Matthew
Job Details:
11/02/2023
"Arrived onsite for unit not making ice. Upon arrival found unit making thin ice. Ran diagnostics and all passed however fill was low. Customer had to shut off water to home , val under sink was broken. Replaced valve. Tested and fill improved. Customer will monitor production. No leak present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78744
Matthew
Job Details:
11/02/2023
Arrived onsite to replace UI. Replaced and tested. Unit is responding the same way. Called tech line for assistance. Spoke to Andrew SR#7737620956. Per tech line unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Paul
Job Details:
11/02/2023
Arrived onsite for a dishwasher leaking water. I found the float switch nut loose and water dripping off the switch housing. I tightened the nut and tested the machine. There were no stores error codes present and the machine completed the diagnostics cycle working as designed. There were no other water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, TX 78731
Kimo
Job Details:
11/02/2023
Arrived onsite for a combo MW/WALL OVEN that will shut off and go to the regulator clock screen when attempting to use the easy conversation mode. Upon arrival I ran the unit in easy conversation set to 425* like the customer Does it. And the unit did not get to set temp before turning off like the customer said. I replaced the control and tested the unit in the same manner and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Chase
Job Details:
11/02/2023
WRS331SDHM Arrived on site. Replaced damaged refrigerator door and nameplate.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Leonardo
Job Details:
11/02/2023
Arrived on site to test unit for unit not washing. Found unit filling with water and motor working but spray arms are broken not spraying up. Ordering upper and lower spray arms reschedule for Wednesday ; ordrng 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ1
Near Copperas Cove, TX 76522
David Z
Job Details:
11/02/2023
"Arrived on site to follow up on dishwasher that was not washing, and now not filling. I found float switch was not properly plugged in and seated. Adjusted float switch and replaced control. Unit still does not engage wash motor. Replaced wash motor and retested. Verified unit working as designed, no water leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/02/2023
"Arrived onsite for refrigerator making a noise. On inspection the fc was 5? and the rc 36?. The condenser was clean, gain access to the back of the unit and the compressor temperature was 107 and amp draw was .77 amps. The customer said that there are times that it makes a knocking noise for 3 to 5 minutes. On today visit it never made the noise. There are days that it does not make the noise, inform the customer to call if it gets worse where we can duplicate the noise. The unit is operating as designed today and there was no water leak detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Wesley
Job Details:
11/02/2023
Arrived onsite and found unit operating with failed sealed system operation. Found low charge and possible evap leak. Advised customer on need for sealed system repair and evap has evidence of small leak. Ordering parts. Office to reschedule. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Coupland, TX 78615
Wesley
Job Details:
11/02/2023
Arrived onsite and replaced the left door. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Elgin, TX 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and customer not at home. Had spoken with contact number on file. But LMNA at time of arrival. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Elgin, TX 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and customer not at home. Had spoken with contact number on file. But LMNA at time of arrival. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78703
Luis
Job Details:
11/02/2023
"Arrived on site. Replaced valve prev tech diagnosed,ran diagnostics pump,not sending power to valve due to a defective sensor in pump,replaced defective pump ran diagnostics good water flow pump powered on during drainage found water not draining,unable to remove unit from enclosure due to installation connections to drain preventing unit from being pulled out,adjusted tubing that I was able to reach ran line through drain water draining better,advised customer if drainage issue in the future customer will need to have installers check drain connections. Unit passed all other diagnostic test; used 1 W11542867 (Pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Belton, TX 76513
Sterling
Job Details:
11/02/2023
"On arrival reverified clunking sound during agitate from the rotor bouncing back into position. Replaced the gearcase, slider, and rotor. Retested unit and noise is gone. Ran calibration and all operational test good. No leaks detected during service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Austin, TX 78758
Kimo
Job Details:
11/02/2023
Arrived onsite for a washer that will not start a cycle. Upon arrival I found that the latch was broken. I replaced the latch and tested the unit in quick wand found that the unit is now operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Blake
Job Details:
11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the basket and tub ring and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bertram, TX 78605
Miguel
Job Details:
11/02/2023
"Arrived on site for dishwasher flashing clean light. Customer had unit shut off at breaker. Unit was no showing any errors. All,components pass test. Customer has explained she has been having sewer problems. Confirmed dishwasher drains and back fills at disposal. Plumbing draining issue. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, TX 78741
Matthew
Job Details:
11/02/2023
"Arrived onsite for unit not draining and flashing error code. Error code is F9E1 long drain. Inspected underneath unit and found drain pump cover hanging. Did not see any visible breaks in the wire. Plugged pump in but is not energizing. Ran drain and spin and cannot hear pump energize. Ordering Control, latch, drain pump, lower wire harness. Office to reschedule ; ordrng 1 W11591637 (Lower harness) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elgin, TX 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and tested unit for running noise complaint and found all function and noises are within design specifications. Constant noise complaint of loud evap fan. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Elgin, TX 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and tested unit for noise complaint and found unit is operating as designed. Unit noise is compliant with manufacturing specifications and insulation is in place.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Matthew
Job Details:
11/02/2023
"Arrived onsite to replace front door glass and panel, covered under W18XN80WPL1. Replaced door glass, Bracket (1), grommets (2), handle and screws. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near New Braunfels, TX 78130
Andrew
Job Details:
11/02/2023
"Arrived on site to replace Ive machine ordered on previous trip. Replaced ice machine, ran through diagnostics to confirm different parts engaged at correct moments. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXSS01
Near Austin, TX 78759
Kimo
Job Details:
11/02/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed all parts and tested the unit and found that the motor was Seized and would not turn the auger to dispense ice. I am ordering the motor and setting return for the 11/09/23; ordrng 1 W10822635 (MOTOR)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Fort Cavazos, TX 76544
David Z
Job Details:
11/02/2023
Arrived on site to diagnose washer leaking when in use. Customer says its at the end of the cycle. I ran the unit in clean washer cycle to get it full and agitate. Found no leak during that cycle. When I canceled and drained I confirmed drainage is backing up the standpipe and running down the wall. Unit has a restriction in the standpupe causing the failure. Unit itself is working properly. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Miguel
Job Details:
11/02/2023
"Arrived on site for microwave not heating and making loud noise, removed panel. Found diode was burnt. Capacitor and magnetron checked good. Changed diode. Verified operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Miguel
Job Details:
11/02/2023
"Arrived on site for microwave speaking, removed control panel and found diode was shorted. Capacitor checks good. Magnetron checks good. Removed and replaced diode. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78759
Paul
Job Details:
11/02/2023
Arrived onsite for a refrigerator with the doors not closing correctly. The customer was concerned because the doors were uneven and the RC door would open too fast and slam against the stop. I found the refrigerator was never leveled and the feet werent down causing the issue. I leveled the refrigerator and set the leveling feet. The doors are even and I tested both doors and the open and close properly now. I showed the customer and let him try them and he is satisfied with the doors now. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Leander, TX 78641
Gerald
Job Details:
11/02/2023
WOES5030LZ00 arrived on site to inspect an oven not heating properly. I set the oven to bake at 350 and watched the temperature cycle and found that the unit claimed a full preheat at 312 degrees. The unit went up to 327 and ended up averaging out at 314. I calibrated the unit and added a 30 degree offset and tested again. The unit bottomed out at 358. Changed the offset to 15 and watched the cycle again and the unit averaged out at 354. Informed the customer of my findings and of what I did to remedy the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Blake
Job Details:
11/02/2023
"Arrived on site to inspect dishwasher. The customer is having a lot of food left on their dishes. I ran a test cycle and found good heat from the heating element at 8amps. I found the pump running, but found little to no operation from the lower spray arm. I am ordering the pump assembly and spray arm to resolve. No leaks observed during service. ; ordrng 1 W11579565 (Spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Elgin, TX 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and found unit operating as designed. Following last repair. Leveled and advised customer on findings. No error codes. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Blake
Job Details:
11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the basket and tested. I ran the unit in high spin and found the basket running smoothly. i leveled the unit. I inspected the gearcase and found it operating properly. The customer informed me of a leak on the back of the unit. I found water residue on the back panel as well as a droplet of water under the cold supply line connection. I removed and reinstalled the connection and tested. The leak is no longer present. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrew
Job Details:
11/02/2023
"Arrived on site to inspect unit for not producing ice. Upon arrival customer stated unit has never had water come into unit, also fridge cabinet froze items when set at 38 degrees, she switched it to 43 and lettuce is still frosting over. Pulled unit away from wall found water supply to be turned off, turned water on, tested unit unit is now allowing water to spout and ice maker. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near New Braunfels, TX 78130
Andrew
Job Details:
11/02/2023
"Arrived on site to inspect unit for not draining properly. Upon arrival ran unit through diagnostics, found a bad control not always engaging drain pump. Replaced control. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76710
Tyler
Job Details:
11/02/2023
Arrived on site for washer not starting cycles.upon arrival confirmed failure and found f5e1&e2 in diagnostics. Tested lidlock in diagnostics and found in was broken. Replaced latch and found washer working as design3d with no leaks. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Belton, TX 76513
Sterling
Job Details:
11/02/2023
On arrival verified recirc pump is causing water level to fill for way to long. Replaced the recirc pump and verified correct fill level. Unit filled for 45-60seconds then started the cycle. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Waco, TX 76712
Tyler
Job Details:
11/02/2023
Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue and found fc lights all out and rc lights dim. Replaced leds under SP:W11606409 Special Project #: S84638. Found all leds functioning as designed call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Dripping Springs, TX 78620
Luis
Job Details:
11/02/2023
Arrived on site. Replaced grid cutter ran diagnostics all test passed. Repair covered by appliance express 1 year warranty
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76543
David Z
Job Details:
11/02/2023
"Arrived on site to diagnose dryer not drying in 1 cycle. Tested unit and found it is heating, but there is almost no airflow moving through unit. I pulled it away from the wall to free up the hose and improved it, but airflow is still low due to restricted vents. Advised customer to contact apt maintenance to have them clear the vents for proper operation. Call completed."
We serviced a
GE MICROWAVE
Model CEB515P3M1DS
Near Salado, TX 76571
Sterling
Job Details:
11/02/2023
On arrival verified complaint of door not always releasing. Replaced control assembly for damaged door button. Operational test good. Job complete. Job completely collected previously.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near New Braunfels, TX 78132
Andrew
Job Details:
11/02/2023
"Arrived on site to inspect unit for loud rattling noise coming from unit, customer stated noise gets worse with each cycle. Found crack in blower wheel, while replacing blower wheel found motor mount had excessive play between cabinet added padding and reinforced with self tappers between mount and cabinet. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, TX 78633
Lou
Job Details:
11/02/2023
"Arrived on site to inspect washer dispenser not dispensing the softener. Upon further inspection, I found the customer had run a wash cycle and the softener was still on the drawer. I found water to the right side of the u;it on the floor. I placed the unit in diagnostics showing error code F0E2-suds. Cleared the code and continued with testing. I found the dispenser is leaking water. Tested the valves and they are operating as designed. I removed and replaced the dispenser assembly and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Kyle, TX 78640
Leonardo
Job Details:
11/02/2023
Arrived on site to test unit for unit leaking. Found unit leaking from tub due to unit leaning forward. Levels of test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Copperas Cove, TX 76522
David Z
Job Details:
11/02/2023
"Arrived on site to install new cooling fan blower wheel. Removed microwave and casing and replaced blower fan wheel. Tested and found unit operating quietly. The housing that the wheel sits in us incredibly close to the wheel and may be slightly warped, so if noise returns we need to replace the wheel housing. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Austin, TX 78745
Leonardo
Job Details:
11/02/2023
Arrived on site to replace tub. Replaced tub test unit and unit test good job complete. No leaks present at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Marcos, TX 78666
Andrey
Job Details:
11/02/2023
"Arrived on site to test unit for noise, customer played video and was able to pinpoint to noise coming from damper, replaced and tested,unit is now running as designed, job completed"
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL00
Near Austin, TX 78757
Kimo
Job Details:
11/02/2023
Arrived onsite to install previously ordered parts. Upon arrival I installed the new door frame and hinges and tested the door and found. The door open as designed.
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Round Rock, TX 78681
Gerald
Job Details:
11/02/2023
MVW5035MW1 arrived on site to inspect a washing machine not operating. Upon arrival I placed the unit into service diagnostic mode and found an F9E1 error code. Attempted to drain the unit with no success. Checked voltage to the drain pump via the main control board and found good voltage. Checked resistance of the drain pump via the wire harness and found OL. inspected the drain pump itself and found the wire harness broken from the connector (see photo). Checked the resistance of the drain pump and found it within operating range. Informed the customer of my findings. Ordering the lower harness for return service. R/S for Thursday 11/9. No water leaks observed during service. Unit left unplugged. ; ordrng 1 W11643701 (Wire harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details:
11/01/2023
"Arrived on site for washer making a loud screeching noise. Upon arrival confirmed failure, found gearcase leaking oil and cam and belt grinding together. Also found actuator arm broken. Replaced all 4 parts then reassembled and tested unit. Found no leaks or abnormal noises And unit works as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Austin, TX 78717
Maurice R
Job Details:
11/01/2023
"Arrived onsite for refrigerator light not working. On inspection the light switch is broken, ordering light switch. No water leaks detected during service. ; ordrng 1 W11123941 (Light switch)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Seguin, TX 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for rear center burner not firing, attempted to fix suggested in service pointer but no difference, ordered valve, conversion kit and burner head, potentially orfice is not correct size, office to rescue ; ordrng 1 W11319673 (Rear center burner head) and 1 W11428599 (Conversion kit) and 1 W11320019 (Rear center valve manifold)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78746
Kimo
Job Details:
11/01/2023
Arrived onsite for a refrigerator with a torn gasket. Upon arrival I found that the gasket was torn and needs to be replaced I am ordering the gasket. And leaving the office to reschedule because the customer want the gasket replaced at the Same time as t console on the DW ; ordrng 1 W10917313 (GASKET-DOR)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Georgetown, TX 78628
Sterling
Job Details:
11/01/2023
On arrival verified complaint of no heat. Found 240 vac at outlet and tee block. Checked heater and found broken heater causing no heat. Replaced heating element and operational test good. Did find vent issue during test advised of vent cleaning. All tests good.job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Andice, TX 78628
Sterling
Job Details:
11/01/2023
On arrival verified complaint of fan not running. Found correct voltage to fan motor but no movement of air. Replaced fan motor and operational test good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78724
Wesley
Job Details:
11/01/2023
Arrived onsite and repaired unit by installing the diffuser. All checks good. Ad used customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Andice, TX 78628
Maurice R
Job Details:
11/01/2023
Arrived onsite for dryer tripping breaker. On inspection the breaker is the same white handle Eaton 30 amp breaker we have seen in other Nuisance tripping cases. Took a amp draw on L2 and on startup it was 25 amps and running amps was 22 amps. The power cord was connected correctly. I informed the customer that the breaker is a known issue and he will need to switch to another brand GFCi breaker. Gave him the check list and the nuisance SP from WP to show the builder.Sr7737696994
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, TX 78660
David Z
Job Details:
11/01/2023
"Arrived on site to install new basket and capacitor to resolve vibration and failure to spin. Removed old basket and leaking capacitor. Tested and found no abnormal vibration or noise. Advised customer they have to reduce load size, found cage scraped and evidence unit has been overloaded and hitting the ground. Unit working as designed at this time. Repair completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78731
Paul
Job Details:
11/01/2023
Arrived onsite for a microwave that has correct voltage to it but is not turning on. I had 120VAC to the control and it was not responding. I changed the control and tested the machine. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Seguin, TX 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for gasket not sealing, tested unit found RC and FC gasket loose in multiple areas, used silicone under gasket in all effected areas, gaskets now sealing good, advised customer to monitor and minimize opening and closing doors until the adhesive is dry, at this time job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Round Rock, TX 78665
Blake
Job Details:
11/01/2023
Arrived on site to inspect gas range tripping the breaker. I tried resetting the breaker but it trips immediately. I inspected the back of the unit and found the temperature sensor harness was not routed correctly and has shorted to ground. I was able to repair the harness and re route the harness to its proper place. I applied power and tested. The unit now operates as designed. I called Whirlpool safety and documented my findings 7737638550. No gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Bastrop, TX 78602
Matthew
Job Details:
11/01/2023
Arrived onsite for unit taking long to dry. Upon arrival inspected unit. Found all components functioning properly. Customer may be overloading unit with towels which is leading to long dry times. Could not duplicate any issues. Notified customer that this is a residential unit and is being used in a commercial setting. Repairs will not be covered. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Luis
Job Details:
11/01/2023
"Arrived on site found harness not fully connected and fill tube not fully inserted to fill cup,secured harness inserted fill tube to fill cup"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS22
Near Round Rock, TX 78681
Gerry C
Job Details:
11/01/2023
KOCE507ESS22 Arrived to inspect no completion tones. I found the unit would not sound the microwave complete tone. Setting the tone to on did not correct the issue and I attempted a reset. The unit resumed normal functions after being reset. Operational test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76549
Tyler
Job Details:
11/01/2023
Arrived on site for dryer not heating. Upon arrival found stable power supply. I then found thermal cut off broken and element grounded. Replaced element and thermal fix kit. Found unit heating as designed. Call complete
We serviced a
WHIRLPOOL VENT HOOD
Model n/a
Near Austin, TX 78717
Maurice R
Job Details:
11/01/2023
"Arrived onsite for vent hood fan not working. On inspection the fan has broken off the unit, ordering a new fan for the unit. ; ordrng 1 W11105126 (Fan and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Round Rock, TX 78681
Gerry C
Job Details:
11/01/2023
"WTW4816FW3 Arrived to inspect wash not competing. I found the water level pressure tube had a permanent kink within it that would only allow a small amount of air to pass. This allowed the prior service mode testing to operate, but within customer mode, the issue appeared. I removed and replaced the entire lower harness assy and tested. The unit operated as designed and sensed the water level as expected. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78626
David Z
Job Details:
11/01/2023
Arrived on site to diagnose dishwasher that was not draining. Found drain knockout still intact on the disposal. Removed knockout and verified proper drainage. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Sterling
Job Details:
11/01/2023
On arrival verified complaint of unit unable to be leveled. Found back left corner has some physical damage cause it to sit higher then the other corners preventing proper leveling. Called TL to document. 7737692593 spoke with Bruce. Customer to follow up with customer service due to damage complaint.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78758
Wesley
Job Details:
11/01/2023
Arrived onsite and replaced the motor to restore function. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78759
Wesley
Job Details:
11/01/2023
Arrived onsite and replaced door due to ice clumping in the chute after chute replacement and gap correction. Advised customer on repair all checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Seguin, TX 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for not starting, customer stated that its making a horrible noise, tested unit found all components running good but when motor break activates noticed that the cam is slipping, removed and noticed interlocking teeth grind off, replaced cam and shift actuator and tested, unit is now running as designed, if issue persists then a gear case would need to be replaced, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS2
Near Kingsland, TX 78639
Lou
Job Details:
11/01/2023
"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a dent in the upper right corner near the control panel. I removed and replaced the outer door panel and transferred the control panel and handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Leonardo
Job Details:
11/01/2023
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Dripping Springs, TX 78620
Leonardo
Job Details:
11/01/2023
Arrived on site to test unit for control panel not responding. Found frozen display even after trying to resetting. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Wesley
Job Details:
11/01/2023
"Arrived onsite for failed door switch, used door switch to repair issue. Advised maintenance on repair."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78728
David Z
Job Details:
11/01/2023
"Arrived on site to diagnose microwave not heating. Tested unit and found magnetron excessively loud and not heating, and also found turntable motor making grinding noises. Advised on cost of repair to replace HV system parts and turntable. Customer declined due to cost of repair. Call completed."
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Austin, TX 78717
Maurice R
Job Details:
11/01/2023
Arrived onsite for dryer making a grinding noise. On inspection found the blower wheel had lint buildup on on side of the wheel. The wheel was off balance and hitting the side of the wheel house. Clean the wheel up and tested the unit no more grinding noise. The unit is operating as designed. CC on file being charged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Pflugerville, TX 78660
David Z
Job Details:
11/01/2023
"Arrived on site to follow up on refrigerator not cooling in the FC. On arrival was informed the unit had started making ice and cooling returned. I checked the temp and found it drop below 0. Cooling seems to be intermittent in the FC, and may be due to a likely restriction/or undercharge. I evacuated the system and ran a vacuum on the system for 25 minutes. I then attempted to charge and found it taking an abnormal time to pull down. I ran a sweep charge through the system and replaced the dryer. I vacuumed down and charged again. Found the unit still taking a while to pull down and charge. Recharged the unit to proper pressures when charge speed increased. Advised customer to follow up if any cooling issues return as there may be a floating restriction. Repair completed."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78730
Paul
Job Details:
11/01/2023
Arrived onsite for a wall oven with long preheat times and it doesnt get to temp. The customer stated its the upper oven. I tested the oven and found all the elements working properly. The oven preheated in 15 minutes. I checked the calibration and found the average temp at 356 degrees when set at 350 degrees. The customer chose to leave it a little warmer rather that put a cooler offset in the control and be cooler. I went over preheat times for homemade recipes vs frozen products with the customer. At this time the oven is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KBS1
Near Horseshoe Bay, TX 78657
Lou
Job Details:
11/01/2023
"Arrived on site to inspect dishwasher not washing. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-motor failure. Cleared the code and continued with testing and once the unit filled with water it shut down and began to drain. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Lou
Job Details:
11/01/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I performed the sealed system repair removing and replacing the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 48g of R600 refrigerant and monitored the unit. Unit is beginning to cool. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78723
Matthew
Job Details:
11/01/2023
Arrived on site and provided replacement caps for faulty burner caps. Job completed
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Austin, TX 78758
Wesley
Job Details:
11/01/2023
Arrived onsite and installed the basket. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78737
Luis
Job Details:
11/01/2023
"Arrived on site. Per customer ice produced good for 3 then stopped at time of visit temp in ice compartment 7? with an E5 error code ran harvest test passed ran fill test failed due to line freezing due to no ice production. Defrosted fill tube,replaced main control and ui per tech support recommendation. Power cycled unit ran harvest test passed ran fill test passed."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Taylor, TX 76574
Blake
Job Details:
11/01/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, cam, actuator, capacitor, and belt. I then tested and found the unit now operates as designed. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78732
Paul
Job Details:
11/01/2023
Arrived onsite for a refrigerator with ice build up in the FC. The customer stated that there have been small areas in the FC with ice build up. Sometimes on the back wall or shelves but never around the door. I found the evaporator clear and a small amount of ice on the cover under the vents but the vents were getting blocked by a plastic baggie. I found the door gasket sealing properly. After talking with the customer the ice was slowly disappearing and he stated it was much worse last week when it was very humid. I went over keeping the upper vents clear and explained that when there is higher humidity this can happen if the door is left open for long periods of time. I also explained that the door might not have closed properly and this could also cause the issue. The customer has had no issues with ice production and the funnel and bucket had no frost build up. The FC was at 2 degrees when I arrived. At this time the refrigerator is working as designed. I did set the leveling feet and got the doors even. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lakeway, TX 78734
Luis
Job Details:
11/01/2023
"Arrived on site for no ice. Ran diagnostics E2 error code icemaker lost position,ran multiple test icemaker passed harvest,removed icemaker checked connections and housing,reinstalled icemaker power cycled unit ran multiple harvest test no failure ran fill passed. If customer calls back into office order a new icemaker."