We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ01
Near Austin, TX 78737
Justin
Job Details: 08/18/2022
Arrived on site to install previously diagnosed parts. I installed the new brackets and the unit is now as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Mount Calm, TX 76673
Jonathan M
Job Details: 08/18/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and check voltage to the unit. Found proper voltage. Checked all hidden components and found the thermostat open.Replaced the thermostat and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor not running and installed new start device. Found no change in operation and compressor will need to be replaced to complete repairs. Spoke with SW and she is ordering parts.; ordrng 1 R600 (R600)
We serviced a
MAYTAG DRYER
Model MED5600TQ0
Near Niederwald, TX 78640
Kevin
Job Details: 08/18/2022
"Arrived on site and replaced door switch diagnosed on previous visit, dryer is now running properly. Customer does not have a vent hose clamp to attach dryer.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Leander, TX 78641
Lou
Job Details: 08/18/2022
"Arrived on site to inspect dishwasher element. Upon further inspection, I found the element with the incorrect bushings. When I went to pull the unit form the cabinets, I found the cabinet space too tight for the unit and was unable to remove the unit without damaging the cabinets. I advised the customer that they would need someone to come out and inspect-install the unit before we could make repairs. I reschedule service for 08/24/22. No water leaks observed during service.; schdld next appmnt for 8/24 WED !"
We serviced a
KENMORE COOKTOP
Model 790.9420332
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2022
"Arrived on site for range front right burner only partially working. I inspected the unit and work area. I gained access to the burner and found the outer element broken. I received no answer and left a voice mail. I spoke to the tenant and they said they would pay the repair and work it out with the landlord. I installed the new burner and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78758
Scott
Job Details: 08/18/2022
"Arrived on for second opinion , tenant is paying for diagnostics only . Found hole in door bellow and leaking from dispenser area. Ran diagnostics got 0-1, 0-2, 5-2&4. Error codes . Ran test wash . All checked normal. No friction on tub , door seems to be latching and locking properly . Would recommend replacing control and stator,rotor . Also needs bellow and dispenser replaced to fix leaking issues
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Austin, TX 78736
Kevin
Job Details: 08/18/2022
"Arrived on site and found no power showing on UI or control board and lid is locked. Incoming power is correct. Incorrect control board sent out, will reorder. Take picture of model and serial number on return visit once Lid is open; ordrng 2 W11543994 (Control)s"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Cedar Park, TX 78613
Lou
Job Details: 08/18/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F0E5-off balance load and manually tested the spin cycle. I found the washplate spinning and the basket staying still. I removed the washplate and inspected the drive hub and found all of the teeth stripped. I tilted the unit back and found gearcase oil on the cam/pulley assembly and gearcase spindle. Customer advised that their child recently placed several thick blankets in the unit and it began to not spin. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS01
Near Austin, TX 78731
Luis
Job Details: 08/18/2022
"Arrived on site. Unit cooling correctly at time of visit,checked both evaporator covers no ice build up,ran diagnostics thermistors passed,ran both fan test passed,bimetal reading closed,changed defrost setting to basic to allow u it to run a defrost cycle after 8 hrs of compressor run time.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL00
Near New Berlin, TX 78155
Andrew
Job Details: 08/18/2022
"Arrived on site to test unit for not cooling properly. Found restriction on both RC and FC evaps. Compressor running but getting extremely hot and pulling 1.2 amps. Also found RC drain pan, evap cover and evap enclosure damaged and need replaced. Applied bubble solution and found no refrigerant leaks on exposed components.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Cedar Park, TX 78613
Lou
Job Details: 08/18/2022
"Arrived on site to inspect microwave not heating and making a loud noise. Upon further inspection, I placed my magnetron tester inside the unit and started it for 30 seconds. Immediately, the noise began and my tester did not illuminate indicating the magnetron was not functioning. I removed and replaced the mag, cap, diode and tested. Unit is operating as designed. I reassembled the unit and placed it back on the wall and retested and unit continues to operate as designed
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Kyle, TX 78640
Kevin
Job Details: 08/18/2022
"Arrived on site and replaced control board diagnosed on previous visit, after replacement washer will now complete the diagnostic cycle.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Bee Cave, TX 78738
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for door not closing all the way. Test unit and found door not locked correctly making unit shift. Secured door test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Austin, TX 78747
Kevin
Job Details: 08/18/2022
"Arrived on site and replaced control board, lower harness, actuator, and motor. Now when a drain and spin is started basket is spinning during the normal cycle. Previously it would only engage during the diagnostic cycle. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Lou
Job Details: 08/18/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch and tested. Unit is operating as designed. Assisted the customer in connecting to WiFi. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78725
Joe Z
Job Details: 08/18/2022
"Arrived onsite to install previously diagnosed parts. Replaced harness, UI, and control. Test sensor and sensor now passes. Test heater and heater now energizes and heats. Cleared water from drain pan with vacuum. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78754
Scott
Job Details: 08/18/2022
"Arrived on site, replaced heater.ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model KDTM404KPS0
Near Austin, TX 78734
Justin
Job Details: 08/18/2022
Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found it running as designed and observed no leaks at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78665
Wesley
Job Details: 08/18/2022
Arrived onsite for door sealing issues following initial installation. Was able to repair by leveling unit. All checks good. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78738
Luis
Job Details: 08/18/2022
. Arrived on site for unit wobbling and uneven,attempted to level unit found left side lower then right when unit is in its wheels,attempted to level unit,called tech support per tech support added shim behind unit leveled unit unit is leveled at best possibly way."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Luis
Job Details: 08/18/2022
Arrived on site. Found defective fresh food door replaced door and nameplate
We serviced a
JENN-AIR FREEZER
Model JBRFR30IGX00
Near Kingsland, TX 78639
Vincent
Job Details: 08/18/2022
"Arived on site for icemaker not working, inspected unit and work area. Tested icemaker in test 120 and it passed, I then tested the fill in test 97 and did not fill inspected the full tube and it was frozen, I tested the heater tube and it was working with 12v DC. Called techline and spoke to Cliff SR#7734387162 an I explained what tests I had proceeded with. He advised to change ice maker and test it. If problem continues we will have to order the board that what techline suggested. I replaced icemaker and tested. I advised CX to give unit up to 24hrs to start producing ice. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2022
"Arrived on site to test unit for no ice production. Found ice maker not responding. Replaced ice maker, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2022
Arrived on site to instal quick connect. Installed quick connect for ice maker fill tube to secondary valve assembly. No leaks detected. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Temple, TX 76502
Gerry C
Job Details: 08/18/2022
Arrived to inspect washer not finishing cycle. Put unit into service diagnostics found no error codes. On inspection notice the wash tub was touching the front of the unit. Lifted unit up to inspect gear assembly was clear of oil and debris. Adjusted chassis to set tub to center of unit. Ran test diagnostics and the unit is working as designed. Explain to CX on how much detergent they need to use. No leaks observed during service.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near New Braunfels, TX 78132
Andrey
Job Details: 08/18/2022
"Arrived on site to test unit for no ice production, tested found power is good in outlet but no power on external drain pump outlet, replaced external drain pump, unit now has power and functioning properly, ran unit through diagnostics and all components are functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Georgetown, TX 78633
David Z
Job Details: 08/18/2022
Arrived on site to diagnose a washer that had an F7E1 error for motor not reaching target RPM. Examined bottom of unit and found a sock inside the belt cage that had caused the belt to go off the pulley. Removed sock and reseated belt. Tested in high speed spin and verified all working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Elgin, TX 78621
Joe Z
Job Details: 08/18/2022
Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Replaced heater and test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Austin, TX 78731
Matthew
Job Details: 08/18/2022
"Arrived onsite for dishwasher leaking from vent and making a popping noise when the door is opened. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Customer stated unit leaks from vent periodically, every few washes. Popping noise happens only after a complete cycle is done and the door is first opened. Does not do it any other time. Called tech line for assistance. For the door noise, not being able to duplicate it consistently, tech line recommended monitoring the situation. As for the leak, found customer is using double rinse aid. Rinse aid is in dispenser and in detergent pod. Recommended customer switch to plain pod until the rinse aid in the dispenser is used, then go back to complete pod. Provided SR#7734384224."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Killeen, TX 76549
Tyler
Job Details: 08/18/2022
Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival installed required parts then reassembled and tested unit. Found no leaks after 15 min run time and no failures with unit draining as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 08/18/2022
Arrived on site for dishwasher malfunctioning. Upon arrival found multiple errors. Found drain motor as well as ACU failing. Replaced both components. Reassembled and tested unit. Found no leaks and unit could cycle throug all settings as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78736
Justin
Job Details: 08/18/2022
Arrived on site for a washing machine not draining. On arrival the customer stated sometimes water will be left in the tub or the clothes will be soaking wet. They also found it would throw the F9E1 error code when it happens. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain and F0E5 for off balance load. I cleared the error codes. I then ran a diagnostics cycle and found it ran through as designed. I tested the shocks and found them as designed. I then gained access to the bottom of the unit and found the gearcase in good shape. Upon further inspection I found the harness damaged for the drain pump. I repaired the harness. I then test the unit again and found it working as designed. No leaks observed at the time of service. If the harness repair does not hold then we will need to replace the harness. No fee collected due to callback within 90 days of a p&l concession. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBRFR24IGX00
Near Austin, TX 78704
Luis
Job Details: 08/18/2022
Arrived on site. Found over temp issues. Reset settings tested unit unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Austin, TX 78744
Kevin
Job Details: 08/18/2022
"Arrived on site and inspected dishwasher and found it is not draining. Found knock out was never removed from garbage disposal by builder. After clearing knock out ran a diagnostic cycle and confirmed dishwasher is operating normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78745
Matthew
Job Details: 08/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced ice box fan and UI. Tested unit and unit is functioning properly. Tested all fans and are all operational. Customer will monitor temperature. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrey
Job Details: 08/18/2022
"Arrived on site to replace previously diagnosed basket, replaced basket, tested unit, u it now functioning as designed, no leaks detected job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Seguin, TX 78155
Andrew
Job Details: 08/18/2022
"Arrived on site to replace previously diagnosed console. Replaced console, unit working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/18/2022
"Arrived onsite to install previously diagnosed parts. Replaced harness, suspension, and control. Test unit by running a normal cycle with laundry and deep fill on high. Viewed the unit from the bottom. There is plenty of space between the drain pump harness and floor. Customer will be sure to not overload the unit with laundry. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Canyon Lake, TX 78133
Andrey
Job Details: 08/18/2022
"Arrived on site to replace previously diagnosed LP conversion kit, replaced orifices adjusted all burners per customer request, unit is now functioning properly, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Round Rock, TX 78665
Wesley
Job Details: 08/18/2022
Arrived onsite for not heating properly and found L2 cutting out intermittently under load. Advised customer electrician will be needed to repair supply issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for unit not starting. Test unit and found loose latch. Secured latch test unit and unit test good job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78734
Luis
Job Details: 08/18/2022
"Arrived on site. Per customer multiple times unit completely off no lights,customer has to slam door to power on,diagnosed failing drain pump,replaced drain pump ran water through pump water drained no leaks"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Austin, TX 78759
Scott
Job Details: 08/18/2022
"Arrived on site ,replaced control. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2022
Arrived on site to replace previously diagnosed parts. Removed control cover and found wires in cabinet protruding/pinched between cabinet and control box area. Spoke with Techline as pink wire is cut and no sure what else is going on behind linear. Techline deemed unit irreparable as no access to internal harness. Job complete. SR#7734386420
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hubbard, TX 76648
Jonathan M
Job Details: 08/18/2022
Arrived on site for a washing machine that is not locking the lid. Inspected unit and ordinary. The customer advised that the unit used to lock the lid at the beginning of the cycle and would stay locked throughout the cycle unless paused. He advised the unit still does complete cycles but does not lock the lid at the beginning portion of the cycle anymore. I ran the unit through diagnostics and found no stored error codes. Ran the unit through manual testing on the lid lock and found the lid lock working as designed. Ran the unit through an auto test and the unit ran as designed. I ran the unit through a normal wash cycle and found the unit spinning and filling. I did notice the unit lock when going into the drain and spin portion of the cycle and continued forward that way all the way through the final spin. I called Whirlpool Techline and spoke to Bruce SR# 7734389104. He advised that this is normal operation on these units and that the lid will only lock on the high-speed spins. Advised to make no repairs at this time is advise the customer of the situation. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78749
Luis
Job Details: 08/18/2022
"Arrived on site. Found gap at freezer door seal,remolded door seal checked door operation good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Belton, TX 76513
Gerry C
Job Details: 08/18/2022
"Arrived to perform SP W11540964 - Special Project S17304. I verified the presence of the brass washers and removed and replaced the element assembly, per TSP. I tested in accordance with the TSP guidance and there were no leaks observed during service. The washers were dissolving, but there was no evidence of water leaking out of the unit. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model KRFC300ESS07
Near Dripping Springs, TX 78620
Justin
Job Details: 08/18/2022
"Arrived on site to install previously diagnosed parts. On removing the old slide I found independently it worked as designed. I called techline and spoke to Kirt and received SR# 7734392207. Kirt stated the unit seems to be as designed and that they have had similiar issues, but the unit needs to be opened from the middle only. We found that even when opened from the left side the soft close will still fully close the door.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2022
Arrived on site to diagnose a washer that is making unusual noise. Found cam nut loose causing pulley to be out of position. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Luis
Job Details: 08/18/2022
"Arrived on site. Removed ui,ohmed fill tube heater good,replaced ui and replaced icemaker per tech support. Ran diagnostics icemaker passed,ran fill test passed. SR#7733909671"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76501
Gerry C
Job Details: 08/18/2022
MR Arrived to instal previously diagnosed and ordered parts. I verified F8E4 stored in memory. Gain access to the unit and verified that water was not pumping properly in the unit. Pulled old pump and installed the new pump in unit. Ran unit through a diagnostics cycle. Unit running as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Georgetown, TX 78633
David Z
Job Details: 08/18/2022
Arrived on site to diagnose washer that customer felt may be abnormally loud. Customer showed me video of sounds the unit was making when agitating. Tested unit with customer present and confirmed that what they heard is the sounds it's now making. Advised this noise is not abnormal and is normal operating noise. Ran through diag cycle and calibration and found all working as designed. No failures present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2022
Arrived on site to diagnose a washer that is not filling with water. Found faulty water valve and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS01
Near Austin, TX 78726
David S
Job Details: 08/18/2022
Arrived on site for the microwave door not closing properly. I inspected the unit and work area. I found none of the interlocks engaging and the door sticking out about 1/8th of an inch. I pulled the microwave slightly out of the cabinet. I found it missing the spacer kit. Allowing the hinges to rest on the shelf not allowing them to fully engage. I tested the microwave out of the cabinet and it closed properly every time. I advised the customer call the installer to have the spacer installed properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Waco, TX 76710
Jonathan M
Job Details: 08/18/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised they had somebody else to take a look at the unit and found the unit had a defrost issue. They had since defrosted the unit so they could use it. Did confirm the customer still had a little bit of a defrost issue. Took the cover off the control and checked resistance through the bimetal and heater and found 56.5 ohms. Checked resistance through the freezer compartment thermistor and refrigerator thermistor. Found the freezer thermistor at 9.11 k ohms (31?F) and the refrigerator thermistor at 3.85k ohms (62?F). Check temperature in both compartments and found both within range of the thermos. Went ahead and replaced the user interface and control due to the defrost circuit being within range and the thermistor is being within range. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78734
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for unit not draining. Test unit and found drain motor not working. Removed drain pump didnt see anything in there secured drain pump back on test unit and unit test good job complete.
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Austin, TX 78726
David S
Job Details: 08/18/2022
Arrived on site to install previous diagnose part. I gained access to the center ignitor and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Matthew
Job Details: 08/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Ran diagnostics and passed. Ran normal cycle and passed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78746
Matthew
Job Details: 08/18/2022
Arrived onsite for washer constantly displaying add detergent. Upon arrival inspected unit. Found unit is set to load and go however customer is using the single dose dispenser. Instructed customer on proper loading and detergent use. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Round Rock, TX 78665
Wesley
Job Details: 08/18/2022
Arrived onsite and repaired dishwasher that had been designated for SP heater replacement All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mount Calm, TX 76673
Jonathan M
Job Details: 08/18/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confir cCDe med that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no le aks present during operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Kevin
Job Details: 08/18/2022
Arrived on site and inspected washer and found washer was previously at another address 18 months ago. There is a previous diagnosis that the tub needed to be replaced. Builder moved washer to this home before that was completed. Explained to this homeowner that warranty started in February 2021 and although they purchased this house two weeks ago the washer only has six months warranty left of its two year warranty. Washer can still be repaired but homeowner will speak with builder about warranty before continuing.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2022
Arrived on site to diagnose an oven that is not baking properly. Tested all parts and components and found no failures to unit at this time. Adjusted calibration to homeowners preference. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Lou
Job Details: 08/18/2022
"Arrived on site to inspect range cooktop burners not functioning properly. Upon further inspection, I tested the cooktop burners and found the front right burner not igniting properly. I found the ignitor arcing sideways and attempted to correct but continued to fail. I removed and replaced the burner head and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ1
Near Round Rock, TX 78664
Wesley
Job Details: 08/18/2022
"Arrived onsite for crack concern and found unit with scratching. One scratch in particular was 6 inches and very straight, but still consistent with scratching on cooktop. See pic. Verified with claims that the scratch does not constitute an objective spidering heat fracture required for warranty to apply for replacement. Advised customer on whirlpool warranty and suggested that the customer appeal to customer care for solution."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 08/18/2022
Arrived on site for oven not heating . Found igniter had burned out . Replaced igniter and valve . Oven is pre heating . No gas leaks detected . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kyle, TX 78640
Andrey
Job Details: 08/18/2022
"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater tested unit unit now functioning as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Belton, TX 76513
Gerry C
Job Details: 08/18/2022
"Arrived to install previously diagnosed parts. Removed the back cover off unit and found that the air guide card board had moved during installation. I relocated the cardboard back to the correct position. I was able to reuse the plastic clips that hold the air guide to the condenser and tested. Through several minutes of compressor operation, the noise did not return and the unit operated at normal sound levels. I squared the chassis and matched the doors. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78729
David S
Job Details: 08/18/2022
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hose crimped off. I replaced the drain hose and tested thebunit. It is now working as designed job complete.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2022
Arrived on site for rain is not allowing front left them back left burners to work correctly. Upon arrival found the infinite switches and receptacles are still intact and allowing hes stable 240 V connection. Found that both burners were not functioning and replace both burners. Found unit functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/18/2022
"Arrived on site for a washing machine that is coming too much. Inspected unit and work area. The customer had cut off a cycle because she advised that she thought the unit was filling too much and after she had unplugged it she had attempted to run the drain in span but found the unit still continuing the cycle previous. She then unplugged it and has not used it cents. Was able to cancel out the cycle and get the unit to drain. Ran the unit through diagnostics and did not find any store error codes. Ran the unit for an auto test in the unit ran as designed. I asked the customer about the load that she was washing and she advised that she was washing a king size comforter and some sheets. I did explain to the customer that this unit cannot handle that kind of a load due to the sheer size of the load. I did explain that heavier duty loads including rugs, comforters, quilts, sleeping bags, and things of those nature would cause issues completeing the cycle due to various factors. I did explain the operation of this machine and advise the customer against washing any of these items in this washer. The customer was just worried because every time that she was opening the washer lid and closing and she would find that the unit was filling with water. I did explain that that is normal operation and that any time that she will open the lid in the middle of the cycle, it will fill. I went over the user care guide and the unit is working as designed. Call complete."
We serviced a
UNKNOWN VENTHOOD
Model WVU17UC0JS0
Near Cedar Park, TX 78613
Wesley
Job Details: 08/18/2022
Arrived onsite for concerns over vent hood efficiency. Tested and found all operating as designed. Advised customer on findings and provided instruct on design and capabilities.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Andrey
Job Details: 08/18/2022
"Arrived on site to test u it for not cooling properly, tested unit found UI light are hard to see, activated test 3 and FC evaporator did not engage, exposed control panel and found FC thermistor reading out of range, deli UI has no power exposed harness and found a break in two spots, , got authorization to replace deli UI, deli harness, UI, LED control, FC evaporator motor, replaced parts, FC evaporator motor is now functioning properly, deli UI is also functioning, unit is now running as designed, advised customer to monitor and if any issues arise call warranty, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
David Z
Job Details: 08/18/2022
Arrived on site to install new heater per SP W11540964. Installed heater and verified no water leaks or damage present. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
David Z
Job Details: 08/18/2022
"Arrived on site to diagnose oven door that was not opening at all. Found unit power completely dead, and this happened after running self clean cycle. Was able to get door open and confirm thermal fuse was failed/open. Replaced thermal fuse and verified unit working as designed. Ran fan and found no issues with fan. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Austin, TX 78738
Leonardo
Job Details: 08/18/2022
Arrived on site to relace upper and lower racks. Replaced both test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing noise. Replaced belt and cam and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mart, TX 76664
Jonathan M
Job Details: 08/18/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVB01
Near Round Rock, TX 78665
Paul
Job Details: 08/18/2022
"JM: Arrived onsite to inspect refrigerator not making ice. I ran a temperature test. FC -2F?. I found that the ice maker harness was unplugged. It must have gotten unplugged during installation. I plugged the ice maker back in and the unit began operating as designed. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL01
Near Burnet, TX 78611
Vincent
Job Details: 08/18/2022
"Arrived on site to install parts previously diagnosed, installed all parts. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2022
Arrived on site to install previously diagnosed damper. Installed damper and verified damper opening and nothing restricting it. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 08/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and OWI. Tested unit and unit is functioning properly. No issues through diagnostics testing or normal load. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/18/2022
Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model WDF330PAHW4
Near Fort Hood, TX 76544
Tyler
Job Details: 08/18/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found no errors. After further testing I found door switch stuck thinking door was open. Was able to repair switch then reass and test unit. Found unit functioning as designed with no failures. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2022
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Kingsland, TX 78639
Vincent
Job Details: 08/18/2022
"Arrived on site for range, inspected unit and work area. Tested unit and found LF burner not igniting correctly. Fount that the burner head gasket that separates the simmer from the large flame was missing. Replaced the burner head and tested good. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Joe Z
Job Details: 08/18/2022
Arrived onsite for Ice maker missing. When we spoke to builder they mentioned that due to shortage of supply Whirlpool didn't deliver and they will deliver later when supplies are back. Installed ice maker and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Round Rock, TX 78665
Wesley
Job Details: 08/18/2022
Arrived onsite and repaired the washer by replacing the sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model RF302BXGQ0
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2022
"Arrived on site for front left burner not functioning. Upon arrival confirmed issue and found receptacle head blown as well as ruining the element in the process. Replace front left receptacle and burner and found unit functioning as design, complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78744
Kevin
Job Details: 08/18/2022
"Arrived on site and found connection to heating element is loose, after resetting it dryer is operating properly, no further repair is needed at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Scott
Job Details: 08/18/2022
"Arrived on site ,replaced fresh food led light . Unit is performing normally. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78738
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for left front burner not igniting. Test unit and found burner cap not correct. Secured correct burner cap to burner test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0?
Near Killeen, TX 76549
Tyler
Job Details: 08/18/2022
Arrived on site for dryer not heating upon arrival conf8rmed issue. Upon further testing I found cutoff broken and element coils bowing/sagging. Replaced both parts. Found dryer could heat as designed but found clog in venting of home with vent tester. Informed customer they would need a proper dvc done prior to using dryer. Unit is functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Vincent
Job Details: 08/18/2022
"Arrived on site for washer, inspected unit and work area. Tested unit and found low water pressure on the cold side. Removed water hose on the wall valve and found the screen clogged. Explained to CX that those screens need to stay clean to have good water pressure. Tested unit and its operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78736
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for unit not draining. Test unit and found drain pump disconnected. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Scott
Job Details: 08/18/2022
"Ride down site over the range fented making noise when fan is on . Found construction debris in blower housing . Removed debris, fan is normal sounding now and venting properly . No other issues found. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78747
Kevin
Job Details: 08/18/2022
"Arrived on site and found water filter is jammed, filter housing will not disengage. Replaced filter housing and customer has a new water filter already on hand. Refrigerator is now dispensing water properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Cedar Park, TX 78613
Wesley
Job Details: 08/18/2022
Arrived onsite and found installation failure which resulted latch strike bending. Repaired installation and latch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Round Rock, TX 78681
Wesley
Job Details: 08/18/2022
Arrived onsite and found no cool issue caused by locked compressor. Compressor will need to be replaced to repair. Advised customer on wait time for parts and scheduling. ; ordrng 1 R600a (R600a)