Service History 76

We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed sealed system parts to resolve sealed system leak. Evacuated system and found no pressure. When removing parts to replace compressor I found the drain tube for the RC was full of oil mixed into the water. When I removed the dryer, the dryer came out on fire due to oil and contaminants in it, and I also found the top of the dryer plugged. I proceeded to install the evaporator and compressor. Vacuumed unit for 30 minutes and verified vacuum holding. Attempted to charge system and found it would only take 2 oz of Freon. Removed dryer and tried to push with Freon through heat loop. You will hear air for a second and then it plugs. I tried heating the heat loop line and cutting off a small section from the bottom. Retried and the heat loop is still restricted. Called and spoke to Ed at tech line, SR7731087762. Tech line sent report for product review to engineering, as troubleshooting steps have already been taken to attempt to unrestrict line. Whirlpool will follow up with customer or us to follow up on review steps. No further action to perform at this time. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78745
Leonardo
Job Details: 06/24/2021
Arrived on site spoke with maintenance guy and he called tenant and tenant wanted to reschedule he will call when they are ready. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78731
Luis
Job Details: 06/24/2021
"Arrived on site for not dispensing ice. Tested dispenser found coupling not engaging ice bin,removed extra washer on coupling shaft assembly,coupling now fully engaging ice bin,tested ice dispenser ice dispenser working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS50SVSS3
Near Austin, TX 78739
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for unit not working correctly. Test unit and found wash motor not getting water to top rack. Will need new sump and motor
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
"Arrived on site for ice build up in freezer. Found obstruction behind main drawer,removed obstruction added sealer between liner and cabinet gaps,reinstalled door checked door seal good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
Arrived on site for surface light no coming on . Found relay on control and socket shorted out . Replaced control and socket . Light is functioning properly. No other issues found . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
"Arrived on site for washer not cleaning properly . Ran diagnostics got 4-3 error . Found poor pressure . Halfway thru test wash , wash motor just stopped . Ordering sump and motor and vent . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10428211 (Vent)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308ESS1
Near Bastrop, TX 78602
Matthew
Job Details: 06/24/2021
"Arrived onsite to replace previously diagnosed parts. Replaced sealed system; compressor,evaporator, dryer and valve. Sealed port with foam and permagum. Ran test and unit is functioning properly. Ice was forming on evaporator. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge leaking in FC near icemaker. Tested IM, IM went through harvest and filled. Found IM leaking water into bin causing ice bin to freeze up and crack when customer called for ice. Ordering ice bin. Replacing Ice maker and ice bin. Needs AUTHO.; ordrng 1 WPW10670845 (Ice bin) and 1 CNOTE (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hutto, TX 78634
Wesley
Job Details: 06/24/2021
Arrived onsite and found unit freezer light module had shorted. Replaced freezer light module. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78748
Kevin
Job Details: 06/24/2021
Arrived on site and sound customer has videos of washer during the spin cycle. All noises are normal. inspected washer Running all functions manually and then in calibration. Explained to customer again that all noises are normal for this model.. SR 7730986791
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Taylor, TX 76574
Wesley
Job Details: 06/24/2021
Arrived onsite and replaced the icemaker and the adapter together. All checks good. Unit is now set up to be operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found ice production has stopped and icemaker is in the twisted position. Removed ice bin and disconnected icemaker and after reconnecting it it began cycling properly. Ran test 120 to confirm Icemaker motor is harvesting properly and ran test 97 to ensure it is filling properly, job complete.
We serviced a
GE MICROWAVE
Model JVM7195DK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 06/24/2021
Arrived onsite to replace previously diagnosed parts. While attempting repair found magnetron damaged. Will need to order new magnetron. Capacitor is installed bringing back diode. Left unit unplugged and notified customer do not attempt to use. Office to reschedule ; ordrng 1 Wb27x11079 (magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78724
Jacob
Job Details: 06/24/2021
"Arrived onsite for unit not filling with water. Tested the unit. Water was not dispensing through the filter or anywhere. Changed out the single valve. Also noticed that the fill hose from the wall side, that the seal ring was ripped and could play a part in blockage of water. Called tech line. Said the fill hose may need to be replaced at this point. Spoke with Dustin got sr#7731085760. Spoke with PR and found further that the diode in the wire harness for the valves was bad and not sending 120v to the valve. Ordered harness and rescheduled with customer. ; ordrng 1 W10633276 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS3
Near Austin, TX 78739
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
"Arrived on site replaced interlock switch is closing better , but will need outer door due to slight bend on right side .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/24/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to diagnose refrigerator building ice under the freezer drawers. Customer also has a drip coming from the top panel as well. Found reservoir line is cracked and dripping, and reservoir needs replacement. Found the drain for the unit is clogged, causing defrost water to run into FC. Provided estimate for new reservoir and cleaning out and clearing drain and ice. Ordered reservoir. Cleaned out and steamed out drain. Verified drain is properly draining and obstruction was removed from the drain tube. .; ordrng 1 W11194438 (Filter housing) and 1 W11168758 (Reservoir)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Granger, TX 76530
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for F2 E1 - Combination Wall Oven - PRE-ID User Interface or Keypad. Placed in diagnostics and F2E1, F2E0, keypad stuck / disconnected errors. Cleared error codes. Removed UI and temp sensor and inspected. Installed new UI and temp sensor. Ran oven and tested microwave. Both ran without error.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Georgetown, TX 78633
Jonathan
Job Details: 06/24/2021
"Arrived on site for dishwasher leveling water in the bottom under filter. Inspected unit and work area. Found water level normal. Found no loop in drain line. Added loop to help reduce the amount of water. Performed diagnostics mode, no error codes. Monitored test cycle operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Hillsboro, TX 76645
Jonathan
Job Details: 06/24/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the compressor starting but only pulling .058A. Spoke to PR and was advised the unit had lost all of its charge. Ordering sealed system parts including the evaporator and office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least two if not three hours. Hours.; ordrng 1 NITROGEN and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11407409 (COMPRESSOR ) and 1 W11490399 (DRIER)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for STILL MAKING THIN ICE AND VERY LOW PRODUCTIONS. Found water tube dispensing water into reservoir very slow, almost a trickle. At some points it ceases to flow then begins flowing slowly again. Checked pressure setting knob at the wall underneath the sink and the valve is turned up at the highest setting. Ordering a new ice maker valve W11126268 and recirculating pump W11542867 to complete the repair and will return with all previously ordered parts just in case. ; ordrng 1 W11126268 (Valve) and 1 W11542867 (Recirc pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
"Arrived on site for no ice . Found door harness broken . Ran resistance on fill heater , got 6.98 ohm. No water leaks detected at time of service. Ordering freezer door . ; ordrng 1 LW11026425 (FZ door ss)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Andice, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for CSI Brian Workman advised the far left knob need adjustment. Found far left knob was damaged and wouldnt stay attached to the valve. Once replaced customer noticed the far right knob was tilting to the right. Found far right valve stem was not properly secured and attempted to resecure it in the center position. Now knob valve sits loose and knob wiggles back and fourth. Checked for any gas leaks and there were none detected. Ordering a new far right valve W10859922 to complete the repair. Also ordering the entire manifold W10594396 JIC the new valve does not seat properly. ; ordrng 1 W10859922 (Front right valve) and 1 W10594396 (Manifold)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2021
Arrived on job for complaints of not drying. Found heater open replaced heater. No leaks detected at time of service
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for unit turning off when you run unit. Test unit and found bad control board. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not heating as quick to cook. Tested the unit up to 350 and 400 degrees. Unit working as designed. Checked internal temperature with internal thermostat and it checked 10 degrees hotter. Let tenant know that the unit does take time to get up to desired temperature as they are used gas stoves. No issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 06/24/2021
Arrived onsite for door handle being damaged. Saw that the handle had been broken off. Replaced handle. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found Icemaker is not working and evaporator drain in freezer is frozen over, there is ice buildup on the bottom of the freezer, the new drain tube per service pointer W10632338E is needed to correct this issue, replaced icemaker and cycled it to ensure it is working properly and it filled properly.; ordrng 1 W10619951 (Drain hose)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a range that was getting a F3E0 error code. Upon arrival the F3E0 error code for shorted sensor was flashing on the UI. I cleared the error code and put the unit into diagnostic mode. I found the diagnostics mode was reading no temp, indicating a sensor error. I gained access to the back of the unit and ohmd out the outlet, both elements, and the fuse. All read good. I then ohmd out the sensor and got 1k ohmd which is within range. I also ohmd out the harness and found it good. Once I plugged the unit back in it started working and I was actually able to preheat it. This indicates an intermittent faulty control. I will order the control to finish repair. Returning with sensor as well to install just in case. Office to reschedule. ; ordrng 1 W11528352 (Control)"
We serviced a
GE UNKNOWN
Model GTWN505OMWS
Near Round Rock, TX 78665
Chase
Job Details: 06/24/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site for a refrigerator with a water dispenser leaking. Upon arrival the customer stated it generally has small droplets coming from it all day. I found the customer has hard water and advised the customer this could of created the issue. I installed a new filter head and valve to stop the drip. I informed them that with hard water this could occur again. I also found they have a new filter in it and the unit did not do this with their prior filter. I advised them if the unit continues to drip they may want to replace the filter too. Unit is working as designed. No leaks observed at the end of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for microwave vent fan not turning on. Disassembled unit, found a connector disconnected from vent fan capacitor. Attached connector, tested unit, vent fan now functioning properly. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Austin, TX 78739
Kevin
Job Details: 06/24/2021
Arrived on site and inspected refrigerator and found ice is not dispensing. Removed ice bin and found motor is making noise but shaft and coupler are not moving. Dispenser motor assembly will need to be rebuilt.; ordrng 1 WP2220458 (Coupling) and 1 WP2198607 (Spring) and 1 WP2188917 (Shaft) and 1 W11170227 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
"Arrived on site for no cool. Checked evaporator compartment no traces of dye,checked compressor compartment found traces of dye inside liner called tech support ran video chat
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a cooktop leaking gas. Upon arrival the customer stated that he has had plumbers come out twice to check pressures and for leaks. They did not find any leaks on the lines themselves. The customer also stated that you would have to use several burners at once to smell the leak, and even sometimes the pressure under their cabinets would cause the door to crack open. They stated depending on which burners they use it may even leak from the top. I gained access to the bottom and used my leak detector while running the burners on the line and regulator. I found no leaks. However, I could smell gas. I continued to run the right two and middle burners and could smell gas seeping out of the front left burner. I used my leak detector their and still found no bubbles forming. I gained access to the manifold, tubings, and orifice holders. I found major corrosion on the middle orifice holder and its tubing from the manifold. This may be where the leak is coming from. I called techline and spoke to Joel and received SR# 7731084149. Joel advised to replace the orifice holder, tubing, and manifold. Ordering parts and will return with the manifold to complete the repair. Office to reschedule. I advised the customer to keep the gas off unit next service. ; ordrng 1 WPW10639175 (Center Orifice Holder) and 1 W10545801 (Center Burner Main Tubing) and 1 W10545800 (Center Burner Simmer Tubing)"
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, TX 76504
Tyler
Job Details: 06/24/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78704
Jacob
Job Details: 06/24/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for bottom oven door making noise when opening and closing door. Test unit and found door not sitting correctly making door make noise. Removed door and secured door correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW4
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
Arrived on site for cooktop on light not going off . Found black marks on both front switched . Replaced switches. No issues found with elements or blocks . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Georgetown, TX 78633
Jonathan
Job Details: 06/24/2021
"Arrived on site for refrigerator not producing ice. Removed ice container and found about half full. Cycled ice maker and monitored operation, found working as designed. Spoke with customer on possible causes of failure and what to check if failure reoccur. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hutto, TX 78634
Wesley
Job Details: 06/24/2021
Arrived onsite and installed new valve to prevent ongoing leak from dispenser. Unit is now operating properly. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling found failed fan motor, ordering fan motor, also found broken harness for pantry UI, ; ordrng 1 W11087438 (RC fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS00
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not cooling, found sealed system leak, frost pattern was about half way down on evaporator. ordrng 1 12002041 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Austin, TX 78704
Luis
Job Details: 06/24/2021
"Arrived on site for cooling complaint. Removed fresh food evaporator cover found oil on evaporator and drain,diagnosed a leak in fresh food evaporator. Replaced fresh food evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Pflugerville, TX 78660
Wesley
Job Details: 06/24/2021
"Arrived onsite and found unit operating properly, however due to prior reports of intermittent complete defrost every few weeks replaced main control. Unit is now operating as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not allowing selection, upon inspection found the units UI was shorted, replaced UI and tested. Complete"
We serviced a
GE DRYER
Model GTDP280ED4WW
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323LSB
Near Bartlett, TX 76511
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to remove and receive the main control and UI control.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of drawer not level, and damaged. Found shelf wasnt sitting flush, I adjusted shelf, but there is a scratch on the glass shelf. Ordering shelf. ; ordrng 1 WPW10556313 (Shelf) and 1 Cnote (Ship to customer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected washer and found harness connection to valve is loose from control board, after resetting it confirmed hot water and cold water are in the correct position. Ran all functions in manual diagnostic and also ran a calibration and washer is operating normally now, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Taylor, TX 76574
Wesley
Job Details: 06/24/2021
Arrived onsite and was advised that customer had been given advice by sales rep that unit could wash 16 bath towels at one time. Load would not spin out. Advised customer on design. Advised customer on use and care. All checks good.
We serviced a
KENMORE DRYER
Model WED49STBW1
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to inspect washer making grinding noise. Upon further inspection, the customer advised that they had taken the unit out of storage where it had been for approximately 2 yrs. I placed the unit in diagnostics and checked error codes and found F8E1-no fill/long fill. I cleared the code and proceeded with testing and the unit failed to fill with water. I found the water source turned off at the wall. Turned the water on and restarted testing. Unit is operating as designed. When the unit began to agitate, it make a loud grinding noise, but did not in spin mode. I removed the agitator and it looked good. Reinstalled the agitator and retested and the unit operated as designed with no further noises. I advised the customer that due to the unit sitting for so long without water running to it caused the noises, but since the water is going into it now, the noises stopped. Basically, the water lubricated the unit. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/24/2021
Arrived on site for dw has pwr but not running. Placed in diagnostics and no error codes came on. Ran through diagnostics and completed all cycles until drain. Placed in a drain and could hear the drain pump chattering but not draining water. Removed drain pump and installed new drain pump. Ran through diagnostics and drain pump is draining as designed and heating element is heating. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit was full of water. Checked drain cap and found it intact, removed cap and tested drain. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78702
Leonardo
Job Details: 06/24/2021
Arrived on site to replace capacitor and diode. Replaced both parts test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for dryer tripping breaker multiple times. Heating element 10ohms, thermal fuse and outlet thermostat had continuity, L1-L2 250V, L1-N 125v, L2-N 125v at terminal block. Unit had lent covering entire bottom and some covering top of heating element. Turned on high heat cycle, unit ran with no issues and didnt trip breaker. Found no evidence of any burnt or grounded out wires. Found vent hose slightly restricted due to unit being close to wall. Moved unit out from wall to allow proper air flow. Advised customer to get a vent cleaning done to allow for proper air flow so the unit doesnt overheat. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for broken glass. Found inner glass broken. Replaced glass test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, TX 78621
Matthew
Job Details: 06/24/2021
"Arrived onsite for refrigerator not making ice. Upon arrival found fill tube frozen at the tip. Unit was in the middle of a harvest. Did complete turn and tried filling but wouldn?t do to frozen tip. Put unit in diagnostics and ran fill tube heater test. Ice thawed and ran fill, unit did fill tray. Called tech line for assistance. Ran resistance readings on heater and got a good reading. Ran voltage test and recorded 12.25 vdc. Tech recommended replacing fill tube due to potential faulty internal wiring. SR#7731087450. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site for customer complaint that the lid wont close and unit wont wash. Upon further inspection, I found the lid in the closed position but gapped approximately 1/2 inch from the top panel. I removed the console and inspected the hinges and found when the lid pops back up the 1/2 inch, the hinges dont move. I contacted techline and spoke to Sterling and advised of the complaint and my findings. Sterling advised to replace the hinges and inspect the lid to make sure its not warped. He provided SR#7731088956. Customer advised that the display shows 1 minute at the end of the cycle and nothing is happening with the unit. She advised that it will stay at 1 minute for days unless she turns the unit off. I am ordering the main control, both hinges and the lid. Office to schedule return service. Customer advised that they wanted the unit replaced. I advised the customer that only Whirlpool can authorize that and provided her with the SR number and recommended that they contact customer service. No water leaks observed during service.; ordrng 1 W11543997 (Main control) and 1 W11413336 (Lid assembly) and 1 W11128306 (Right hinge) and 1 W11128305 (Left hinge)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect washer lid lock not working. Upon further inspection, customer advised that when they start the wash cycle, the display says add garment and they get confused. I demonstrated to the customer how the unit operates and what they should do before pressing start as far as the settings work. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing the unit and it is operating as designed. I made recommendations for use & care as well as detergent use as the customer has a water softener system. Explained one more time on how the unit operates. No water leaks observed during service, job completed."
We serviced a
UNKNOWN DRYER
Model WED6620HW1
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite to install previously diagnosed parts. Inspected unit and found door installed up-side down. Took door off, flipped hinges and latch to proper sides, re-installed door. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 06/24/2021
Arrived onsite and replaced the igniter to repair a failed ignitor symptom of not glowing and not igniting. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite to install previously diagnosed part. Replaced Ice maker fan. Tested, fan is now running properly. Unit functioning as designed. Advised customer to wait 24-48hours for full ice production. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge not freezing in FC and not making ice. Found FC barely cool and RC above proper temp. No ice build up and no frost pattern present on either evaporator. Compressor very hot to touch and drawing 2.02A. Needs SS repair. Ordering compressor, RC and FC evap, RC evap housing, access valve, UV drier, RC evap cover. Office to reschedule. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (RC evap cover) and 1 SSrepair (SS repair)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the front panel being warped and the inner door panel being warped and not sealing properly, I removed and replaced the front panel, inner door panel, door gasket, strike and catch and recommended that the customer allow the glue to dry for 24 hours before using the unit and had them sign for their receipt. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Jonathan
Job Details: 06/24/2021
"Arrived on site for refrigerator developing water in the bottom of our RC. Inspected unit and work area. Found drain pan at fault and shim did not correct issue. Service and labor CB, evaporator drain pan ; ordrng 1 W11457241 (EVAPORATOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found some condensation at the top of the mullion separating fridge and freezer on the outside facing the room. No humidity settings on this unit. Ordering silicone to close liner gap. All else appears in good order.Office to reschedule.; ordrng 1 WP482338 (White silicone)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78738
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of long dry times, I used vent tester, found weak air flow, instructed customer to have vent cleaned."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Buda, TX 78610
Robert
Job Details: 06/24/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78737
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for left front and rear burner not going to low. Found valve not adjusting will order new valve and burner caps office to reschedule. ; ordrng 1 W10594392 (LF valve) and 1 W11256503 (Valve) and 1 W10819916 (Burner caps)
We serviced a
GE REFRIGERATOR
Model CFE28UELBDS
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit leaking and keurig not filling with enough water, found defrost drain line was clogged and keurig pins were clogged. I defrosted drain line and cleaned keurig cup housing. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found filter hadnt been fully seated. Unit was not able to make ice or dispense. Seated filter and flushed. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected customer display (UI) that was flashing on and off. Confirmed the complaint and found the connections behind the UI werent inserted properly into the UI causing the malfunction. Corrected the issue and unit tested properly. Customer satisfied, JOB COMPLETE"
We serviced a
GE DRYER
Model GTDN550ED0WW
Near Austin, TX 78737
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected Dryer Inc Found at this time dryer is not making any excessive noise while running, dryer is heating properly and no repair is required at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site for a dishwasher with visibly broken parts. Upon further inspection I found the heating element broken in half. I turned the power off to the unit and installed a new element. I then put the unit into diagnostics mode and found stored error code F7E1 for no heat. I ran a test cycle and monitored amp draw to the heater. I found it drawing proper amperage. Unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Georgetown, TX 78628
Jonathan
Job Details: 06/24/2021
"Arrived on site for dishwasher having possible leak. Inspected unit and work area. Found water damage to cabinet. Removed toe plate and found signs of water leaking from sump. Performed diagnostics mode and tested operation. Found unit leaking heavily from actuator. Will need to replace sump to repair. Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed parts to resolve freezer being slightly higher on temp. Installed new control to resolve. Tested unit and verified power to all functions. Customer will follow up if any further issues are present, but unit is cooling at this time. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit failed to dispense water into the unit. I found that the water source was turned off under the sink. Turned water on and retested. Unit is operating as designed. No water leaks observed during service. Made recommendations for use & care, as well as detergent and rinse aid use due to customer having water softener system. Job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Found front panel and kick plate already removed. Reached out to office and Tommy confirmed he reassembled the dishwasher before he left. Removed wash motor and installed new wash motor. Ran through normal cycle and dishwasher is washing as designed. Could not get the front panel secured, but was able to re secure the kick plate. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options for best performance. No leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS0
Near Marion, TX 78124
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not pulling water to the top of unit. Replaced pump and tested. All Function returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Seguin, TX 78155
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found the units belt had slipped causing damage to shield. Replaced both and tightened down cam, reattached all hardware. Tested with no issues. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 06/24/2021
"Arrived on site to replace filter head, ice maker fill tube, install a water pressure regulator, ice bin/container and left side RC door handle. Replaced parts, tested unit, unit works good. Ice maker ran diagnostics without issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for no power. Test outlet and outlet giving 120v. Test curse and fuse test good checked cavity sensor and cavity sensor test good. Found bad control board will order new board office to reschedule. ; ordrng 1 W11342846 (Control board) and 1 W11333816 (Display board)
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP03
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for a broken glass piece, upon inspection found the inner glass packet was broken. Ordering correct part. Office to reschedule ; ordrng 1 W10347596 (door glass)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78744
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for vent releasing steam. Found vent working as designed and steam getting between unit and counter top. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not cooling/freezing at all and lights out in the refrigerator and freezer. Opened up the unit and the unit was not cold or freezing. Found that the module in the freezer is out and mostly the issue for the top lights nor working. Looked at the unit for not cooling/freezing. Felt the compressor was hot. Spoke with SW and found that the compressor is no good. Needs a sealed system. ; ordrng 2 W10695459 (module)s and 1 W10832994 (compressor) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78748
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found Icemaker motor has failed, replaced icemaker and it cycled immediately and filled with water, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Lakeway, TX 78738
Robert
Job Details: 06/24/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
We serviced a
GE MICROWAVE
Model RVM5160DH1WW
Near Manor, TX 78653
Matthew
Job Details: 06/24/2021
Arrived onsite for microwave not responding. Upon inspection found failed Thermal fuse . Need to order and replace. Office to reschedule. ; ordrng 1 WB27X11138 (microwave fuse)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78738
Robert
Job Details: 06/24/2021
Arrived on job for complaints of washer leaking from front. Gasket has some mold and pet hair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Scott
Job Details: 06/24/2021
Arrived on site for door squeezing . Found evap tray rubbing on front frame . Pulled from out a bit and and installed some permagum inbeetwen frame and tray . No longer making noise . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of dryer not powering on, found power supply issue, 120v on on leg, 43v on the other to neutral and 79 across both legs.