We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Scott
Job Details: 09/14/2023
"Arrived on site for ice maker not working . Arrived on site talked to customer. Customer is having to reset Im almost daily . Found ice maker out of home position. Replaced ice maker . Ran test , IM harvester and filled . No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fps05
Near Austin, TX 78757
Wesley
Job Details: 09/14/2023
Arrived onsite and found unit operating with mullion condensation. Found unit operating with auto sensing mullion heater function. Changed in program 85 to 100% humidity control. Advised customer on water flow being good and normal. Advised customer on motor noises being variable and normal between compressor and fan functions.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/14/2023
"Arrived on site to test unit for right oven not heating properly. Found igniter not connected. Secured connection, unit now working as designed. Job complete."
We serviced a
LG REFRIGERATOR
Model LRFXC2406S/00
Near Georgetown, TX 78628
Maurice R
Job Details: 09/14/2023
Arrived onsite for previously diagnosed parts. Installed the new valve and then realized that the the connection were different. Uninstalled the new valve and ordered the right valve. Office to reschedule when part arrives.; ordrng 1 AJU75632502 (Vavle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Austin, TX 78701
Luis
Job Details: 09/14/2023
"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for sensor error. Found customer cooking popcorn with extra butter creating a lot of steam making sensor engage. Advised customer to just do the 3 minutes not to use the popcorn button. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for orange flames on tips. Found burner heads had oil residue from cooking. Cleaned burner head and flames test good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Temple, TX 76502
Tyler
Job Details: 09/14/2023
Arrived on site for refrigerator needing previously diagnosed ice maker and controls. Upon arrival reconfirmed E2 error and installed all 3 parts. Found unit display filter status as well as ice maker harvesting as designed. Informed customer to give unit 24 hrs to fill bucket call complete
We serviced a
GE REFRIGERATOR
Model GTS22KYNBRFS
Near Austin, TX 78757
Wesley
Job Details: 09/14/2023
"Arrived onsite and found unit operating with high fridge temps. Exposed evap and found good frost pattern, open airways and good evap fan function. Found loading and settings combined causing unit to run hi in the fridge. Adjusted loading and airflow settings in freezer and fridge to cause very good cooling in the fridge. All checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Dripping Springs, TX 78620
Scott
Job Details: 09/14/2023
"Arrived on site for dryer not starting or finishing cycle early . Ran diagnostics and got 2-1, 2-2 error code . Unit is heating and not loosing power . Ordering UI console , and will replace control as well . Call to set return ; ordrng 1 W11626080 (Ui console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrew
Job Details: 09/14/2023
"Arrived on site to test unit for loud humming noise. Found evap cover was vibrating. Recommend replacing shroud, gasket and grille. Office to reschedule. ; ordrng 1 WPW10175909 (Grille) and 1 WPW10167023 (Shroud) and 1 W11159728 (Gasket) and 1 212643 (Permagum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tyler
Job Details: 09/14/2023
Arrived on site to pick up data temp collector. Will need office to get reading from collector for tech to call techline and report info. Call complete
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Austin, TX 78749
Scott
Job Details: 09/14/2023
Arrived on site for dryer taking multiple cycles to dry. Found due to installation vent hose is pinched in back of unit . Due to limits of closet not able to correct issue . Recommended getting handyman that did dryer vent box to see if he can remedy situation. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78754
Joe Z
Job Details: 09/14/2023
Arrived on site for icemaker leaking. Upon arrival test unit and observed water leaking from back end of icemaker. Found icemaker is not secured to cabinet correctly and tilted back. Reinstalled icemaker correctly. Test unit and now fills correctly without leaking. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Matthew
Job Details: 09/14/2023
Arrived onsite for unit not making ice. Upon arrival inspected un. Found bin full. Customer stated sometimes it doesnt and sometimes it doesnt Checked dispenser and is functioning. Tested ice maker and motor completed cycle and filled with water. Notified customer that the bin storage is not a lot. A couple glasses and the bin may go empty. Unit takes 72 hrs to fill. Customer stated they do use ice often. Unit is not supplying the demand but is making ice. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc302ess06
Near San Marcos, TX 78666
Andrew
Job Details: 09/14/2023
Arrived on site to test unit for frost building up in FC. Found gaskets are sealing good. Removed excessive frost and found center rack was bent preventing door from sealing. Vent rack back into shape and door now closing properly. Filled gap between liner and cabinet with silicone. RC center mullion still not making proper contact with strike. Advised customer needs to have contractor shim RR corner. No leaks detected. Job complete.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Georgetown, TX 78633
Gerry C
Job Details: 09/14/2023
KTTS505ESS2 GP arrived on site to install previously diagnosed and ordered part. Removed and installed foot pedal and tested and the unit operated as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Georgetown, TX 78633
Gerry C
Job Details: 09/14/2023
"JBSFS48NMX00 GP arrived on site to inspect a refrigerator with broken or missing parts. Upon inspection I couldnt find anything missing. Spoke with the contractor and he stated that there were no missing parts but the doors were severely misaligned. I found that the door panels on both doors were incorrectly installed causing binding resulting In outer door skins being warped. After adjusting the panels and leveling the unit the doors ended up properly aligned. Operational test successful, no water leaks observed during service."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Leander, TX 78641
Maurice R
Job Details: 09/14/2023
Arrived onsite for vent blower making a noise. On inspection you can hear the noise on high. Gain access to the fan and found a section of the blade missing. Installed new fan and tested unit. The vent hood is operating as designed now.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Round Rock, TX 78665
Kimo
Job Details: 09/14/2023
"Arrived on site for a dryer that has no power. Upon arrival I found the there was no power at the wall I left the unit unplugged and Che the breaker box and found that the breaker was tripped. I turned it back on and checked the voltage and for good voltage, I checked that the unit was wired properly and found that it was not. I corrected it and plugged unit in and tested the unit and found the unit operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78626
Maurice R
Job Details: 09/14/2023
"Arrived onsite for previously diagnosed parts. Installed the icemaker and the brackets. While working on the freezer a saw that the coils were clogged up I cleaned them and tested the freezer temperature and it was 1? . I tested the icemaker and it passed the test, called for water and filled the tray. Unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS02
Near Bertram, TX 78605
Gerry C
Job Details: 09/14/2023
KRFF507HBS02GP arrived on site to install previously diagnosed and ordered part. Upon arrival I checked the FC temp and found 0 degrees. Removed and replaced the ice maker. Verified all of the connections are secured. Checked for error codes and found none. Ran the ice maker motor test and the ice maker fill test and the unit operated as designed. No water leaks observed during service. Informed cuz of my findings and advised them on use and care of the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Round Rock, TX 78665
Paul
Job Details: 09/14/2023
(SV) Door not opening properly. Found door is operating as designed. Cust wanting door to stay open and not fall open when unsupervised. Adjusted door for customer preference at spring increasing tension. Advised increased tension will affect the door bouncing up when no weight applied. Customer was keeping door cracked open for mold complaint. Upon inspection found excess water in system and no rinse aid being used. Advised proper use and care to decrease water and allow for the door to remain shut. Advised on proper use of detergents to reduce suds build up as well. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Pflugerville, TX 78660
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for light staying on. Found bad wires. Secured wires test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFI2089WES6
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2023
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker fill tube chute was clogged with a block of ice. I removed the ice maker assembly and found pieces of styrofoam insulation inside the block of ice that had separated from the insulation within the liner around the fill tube (photo). I cleaned the area from ice and water and cleaned the fill tube area at the top of the unit and filled the gap with permagum to seal off any further debris from falling into the ice maker fill tube chute (photos). I tested the ice maker and ounce it operating as designed. I advised my customer of my findings and repairs. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Georgetown, TX 78626
Lou
Job Details: 09/14/2023
"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1-long/no fill. Cleared the code and continued with testing. I found the cold water valve is not opening. I pulled the unit out from the closet and removed and replaced the valve and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Bastrop, TX 78602
Joe Z
Job Details: 09/14/2023
"Arrived on site for not cooling correctly. Upon arrival inspected unit. Condenser fan, evaporator fan, and compressor are all operating. Found evaporator is clean and free of frost. Only found a slight amount of frost on top right corner of evaporator. Uploaded picture on SD. Need to have sealed system repair. Ordering compressor, Uv drier, access valve, nitrogen, R600 kit, 2 hour weigh time. Need Autho. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Meridian, TX 76665
David Z
Job Details: 09/14/2023
"Arrived on site to follow up on refrigerator that was not consistently cooling. Customer said unit is getting cooler but barely has hit 0. Ice has not been consistent. Checked my FC temp and it was locked around 3 degrees, compressor was hot. I checked pressure and had no pressure at high side. I removed the Schrader valves and pressurized the system with nitrogen. Was able to get things to flow in both directions once pressurized, indicating a likely restriction. I vacuumed the unit for 20 mins once I verified circulation. I charged to mfr specs and ran unit. Verified rapid cooling after recharge. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Manchaca, TX 78748
Scott
Job Details: 09/14/2023
Arrived on site for fresh food not cooling . Found FZ evap cover in frost . Found unit is not going into defrost mode . Cleared evap of frost . Heater tested normal. Replaced conrtol and thermistor . Re ran diagnostics. Heater is coming on . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Hutto, TX 78634
Kimo
Job Details: 09/14/2023
Arrived on site for a washer that is not filling with water. Upon inspection I found that the hose the installers used in the cold water tap was leaking from the back side of the fitting that connects to the tap. I tested the hot water side on the water inlet valve and found that it was not working. I replaced the valve and tested the hot water side again and found that it operated as designed. I could not test the cold side due to whats mentioned above.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, TX 78640
Matthew
Job Details: 09/14/2023
Arrived onsite to replace faulty compressor. Replaced compressor and dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running. Amp draw at .9 amps. Unit is cooling. Customer will monitor over 24 hrs. before loading. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Hewitt, TX 76643
David Z
Job Details: 09/14/2023
Arrived on site to follow up on refrigerator with gasket issue. Found one corner of the door gasket was not sealed to the door. Used some adhesive to secure the gasket and adjusted level of door. Unit working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
David Z
Job Details: 09/14/2023
Arrived on site to install new recirc pump to resolve low ice production. I installed the pump and tested. Monitored water level and verified its running properly. Ran unit through diagnostic and confirmed all other functions good. Unit should produce as normal at this time. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/14/2023
Arrived on site and replaced previously diagnosed left RC door. Found door channel had spray foam insulation in it prevent electrical wires from being long enough to connect to top of cabinet molex connections. Pried at foam for 1hr and was able to create enough slack for connections. Unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, TX 76542
Tyler
Job Details: 09/14/2023
"Arrived on site for a washer not completing cycles. Upon arrival found the following errors: F0E3, F8E1. Found cold side inlet valve getting 120vac but not opening. Found water pressure from hose correct. Found Rotor screw siezed on and un removable. Found gearcase had heavy friction when trying to agitate but found no debri under washplate. Found back right suspension rods not holding tub correctly after leveling unit and still leaning back. Found u it will need to rotor, gearcase, slider, and inlet valve and ordering W11130356 suspension. To complete repairs. Rescheduled customer for 09/21/23. ; ordrng 1 W11130356 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Wesley
Job Details: 09/14/2023
Arrived onsite and found unit operating properly but some low temps causing freezing temps in the left fridge veggie drawer. Unit had since equalized but I covered half of the return port to repair with foil tape to improve resilience. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Fort Cavazos, TX 76544
Tyler
Job Details: 09/14/2023
Arrived on site for refrigerator with bad tasting water. Upon arrival confirmed taste of ice cubes and tested water directly from cutoff behind unit. Found water coming into unit was tainted as well and instructed customer they would need o get ahold of maintenance to test water and possibly install a pec fill line. Units working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and assisted the customer in connecting the unit to WiFi. Customer main complaint is that steam goes up into the control panel and causes the control panel to malfunction. I suggested placing a strip of foil tape on the underside of the panel to help block the steam from getting inside the UI. The customer agreed to the tape and I placed a strip of foil tape on the bottom of the panel (photo). Unit is operating as designed, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Kimo
Job Details: 09/14/2023
Arrived onsite for a MW that is leaving grease on the cabinet. Upon arrival I ran the vent motor on both speeds and found that it cam on and ran normal and found that it had good suction. Upon speaking with the customer I found that they cooked with a lot of oil which is causing the issue as the unit is moving the steam and most of the oil particulates out but Some of oil particulars may stay in the air after they turn the vent off and get stuck Tuesday cabinets. I advise the customer to leave the event running for a while after they are finished cooking to see if that improves the situation or not but other than that the unit is operating as designed. W18KKN1APL1
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near New Braunfels, TX 78130
Andrew
Job Details: 09/14/2023
Arrived on site to test unit for humming noise. Recommend replacing left RC door gasket. Advised customer to video the noise as unabated to replicate. Office to reschedule. ; ordrng 1 W10917313 (Left RC gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the space where the unit sits was empty. After looking around the home, I found the unit sitting in the pantry and also found damage to the wall to the left of the unit (photos). Unable to diagnose the unit, I notified the office (MS) and advised of my findings and was advised to not move the unit as it will need to be installed before servicing. I inspected the unit where it sat for any visible damage to the tub or inside the unit and found packing styrofoam inside the tub at the back near the element (photo). Inspected the cabinets and found water damage on the right side of the cabinets (photos). As I was leaving the home, the builder arrived and contacted another builder and advised that the unit did not need servicing as they had already corrected the issue which was the water hose from the valve under the sink to the inlet valve on the unit had been installed incorrectly and cross threaded. No repairs made at this time. No water leaks observed during service as the unit was not installed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Pflugerville, TX 78660
Kimo
Job Details: 09/14/2023
Arrived to install previously diagnosed parts. Upon arrived I installed the new leds and tested the unit and found unit operating as drain SP S84638.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for noise when unit is being used. Found noise coming from turntable. Found food stuck on wheels. Cleaned wheels and track test unit no noise job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Maurice R
Job Details: 09/14/2023
"Arrived on site for dishwasher rack not working correctly. On inspection the rack was falling out when you pulled it out. Installed the new adjuster kit onto,the rack and installed it back into the unit. The rack is operating as designed and no water leaks detected during shipment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
David Z
Job Details: 09/14/2023
Arrived on site to install new diffuser to resolve defrost / lack of cooling. Replaced with new diffuser per tech line recommendations. Verified a new outlet is present and dedicated. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for door falling. Test unit and found tub frame damaged. Will order new tub and bushings office to reschedule ; ordrng 1 W10909756 (Tub) and 2 WP8268990 (Bushings)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Maxwell, TX 78656
Leonardo
Job Details: 09/14/2023
"Arrived on site to test unit for damaged door. Found damaged door, replaced door test unit and unit test good job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Belton, TX 76513
Tyler
Job Details: 09/14/2023
Arrived on site for refrigerator needing previously diagnosed evap fan motor. Upon arrival reconfirmed failure and installed evap fan. Ran test 3 and found fan could run in diagnostics as well as normal operation. Found ice maker not filling properly. Found fill line kinked behind fridge. Repaired line and found dispenser and ice maker working as designed. No leaks present. Informed customer to give unit 24-48 hrs to fill bin with ice. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78749
Scott
Job Details: 09/14/2023
"Arrived on site for fridge powering off . Customer had video of ui displaying PO and interior lights flicking and sometimes strobing . Ran all fan tests,compressor,heater , IM tests couldnt duplicate PO . Compressor pulling 1.2 amps . Replaced control . Reran diagnostics test . All checked normal . Advised customer to monitor for 24-48 hrs . No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BC0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/14/2023
"Arrived on site for washer not draining/spinning cloths out all the way and shutting down during last 10 minutes to early. Upon arrival confirmed failure and found F7E7 in diagnostics. Tested motor, cap, actuator, and control but found no faults, found gearcase completely locked up and unable to go into spin. Found no foreign objects under washplate or tub. Replaced gearcase, cam, and belt. Tested u it and found it working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Kimo
Job Details: 09/14/2023
"Arrived onsite for a refrigerator that is not cooling properly, Ice cream soft in freezer. The unit had been running this way for 2-3 months now, the unit is pulling 0.6amps the voltage is at 120 steady polarity is good. This points to a ss issue. I am ordering a r600 ss. And have the office reschedule ; ordrng 1 W11635510 (COMPRESSOR) and 1 W11578004 (EVAPORATOR) and 1 Nitrogen (Nitrogen) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600ss (R600 ss)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Bertram, TX 78605
Gerry C
Job Details: 09/14/2023
KFDC558JSS01 GP arrived on site to address concerns of slow ignition. Inspected and found that the igniter on the front left and front right burners were struggling to spark properly. Adjusted the burner heads and tested both burners and they were operating as intended. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Matthew
Job Details: 09/14/2023
F27 code Arrived onsite for F27 error. Found oversuds condition. Made recommendations to maintenance on clearing the excess suds and prevention. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Pflugerville, TX 78660
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Will order sump and motor rescheduled for tomorrow spoke with Kristen. ; schdld next appmnt for 9/15 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78752
Wesley
Job Details: 09/14/2023
Arrived onsite for not filling and found unit operating with sticking fill valve. Repaired by releasing pressure and cycling. Unit is now operating as designed and filling properly. All checks good. Unit is now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Austin, TX 78704
Wesley
Job Details: 09/14/2023
Arrived onsite and found unit operating with failed OWI seal ring. Ordering the OWI to repair. Advised on needed part. ; ordrng 1 W11612329 (Owi)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Paul
Job Details: 09/14/2023
Arrived onsite for a washer making a grinding noise during the rinse cycle. I tested the washer in diagnostics and the unit completed the cycle and worked as designed. The only issue is the belt was very loose. I changed the belt and tested the washer in a quick wash cycle with a load of towels. The washer completed the cycle and works as designed and sounds normal. I went over piling the clothes and detergent use and amount with the customer. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL314KSS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/14/2023
"Arrived on site and replaced previously diagnosed control, Ui and run cap. Unit now working as designed. Verified with Techline unit takes about 15mins to cycle and compressor kicks on. Job complete. SR#7737332572"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Wesley
Job Details: 09/14/2023
Arrived onsite and replaced the diffuser for over cooling the fridge concern. Unit is now operating as designed. All. Checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Buda, TX 78610
Matthew
Job Details: 09/14/2023
Arrived onsite for washer shaking a lot during spin cycle . Upon arrival inspected unit. Found suspension failed. Replaced all four rods. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Buda, TX 78610
Matthew
Job Details: 09/14/2023
"Arrived onsite for unit making loud vibration sounds during use. Called tech line as this is a repetitive issue. Austin- SR#7737324099. Recommended removing drum and isolating moving parts. Removed drum and found that motor and blower assembly are the source of the noise. Adjusted housing and internal vent, also using sound pads. Reassembled and noise was greatly reduced. If symptoms persist recommend replacing motor, blower, housing , bracket and vent pipe. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2023
(SV) Customer complained water dripping from ice chute. Found ice chute not closing fully. Replaced chute and unit is working. Advised on proper loading and use and care for water filter. Advised proper loading of RC section for proper air flow and prevention of freezing milk. Rc temp is 37 at top shelf. This is proper temp unit is working in RC section as designed. Job Complete
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Austin, TX 78722
Joe Z
Job Details: 09/13/2023
Arrived on site to install previously ordered parts. Replaced oven outer glass and drawer panel. Unit is operating as des. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Joe Z
Job Details: 09/13/2023
Arrived on site for center burner with only partial flame. Upon arrival test unit and only a corner of burner is igniting. Inspected burner and does not have any debris build up. Need to replace center burner. Replaced center burner W11435660. Test unit and is operating as designed. No gas leaks present at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 09/13/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit turned off at the breaker. Cycled power and placed the unit in diagnostics and checked error codes. I found F2E0-control panel unplugged. Cleared the code and tested the unit and it operated as designed. Removed the panel and found the harness connected. Following the tech sheet for the error codes, I removed and replaced the control panel and programmed the panel. Retested and unit is operating as designed. No one available to sign for receipt (model home). Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2023
"Arrived on site to replace previously diagnosed diffuser. Verified diffuser was culprit of noise. Replaced diffuser, ran diagnostics and opened/closed diffuser multiple times. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model Kdte204kps1
Near Georgetown, TX 78633
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose dishwasher leaking and doesn't have all buttons on console working. I found 2 buttons unresponsive, and a new console is needed to resolve. I checked the unit for leaks. Left side does leak, and I could see white residue on the ground. I found the vent gasket partially folded and corrected. Rain a diag cycle and didn't see any other leaking. Returning with console, and gaskets / vent if leak is not solved. Office to schedule when part arrives.; ordrng 1 W11622500 (Console)"
We serviced a
JENN-AIR FREEZER
Model JFX2897DRP02
Near Lago Vista, TX 78645
Paul
Job Details: 09/13/2023
"Arrived onsite for a refrigerator to replace previous diagnosed parts. The unit was unplugged and off on arrival. I powered the unit up and I found the three way valve working properly. The compressor would start up immediately when powered up after it had been running. I punctured the system and found no refrigerant in the system. I replaced the compressor, RC evaporator, and drier. I added an access valve on the new compressor. I vacuumed the system and charged it with 5.50 ozs of R134A. The unit is cooling down and is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marble Falls, TX 78654
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-low fill/no fill. Cleared the code and continued with testing. The unit operated as designed, but did not fill to level. I manually tested the valve and found the hot valve not opening. I removed and replaced the valve and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78681
Kimo
Job Details: 09/13/2023
Arrived onsite to install previously ordered part. Upon arrival I installed the new console and tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/13/2023
"Arrived on site to test unit for found from sense to done. Found gearcase shaft dropped causing seizing. Replaced gearcase, actuator, run cap, cam, belt and hub. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78752
Joe Z
Job Details: 09/13/2023
"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. The compressor is running but only pulling .25 amps. There is zero frost pattern. Need to replace compressor. Ordering compressor, access valve, Uv drier, nitrogen, R600 kit, 2 hours weigh time. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near The Hills, TX 78738
Leonardo
Job Details: 09/13/2023
Arrived on site to installe new support. Installed part test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2023
"Arrived on site to test unit for not washing. Found gearcase has failed. Replaced gearcase, slider, clutch, and control. Unit now working as designed. No leaks detected. Job complete. ; ordrng 1 W10909670 (Spaner) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spicewood, TX 78669
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer not powering on. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed to respond. Tested voltage at the outlet and it is good. Removed the control panel and tested voltage at the control and got 122V but the diagnostics LED was not on. Tested the UI harness and it is good. I removed and replaced the main control and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Maurice R
Job Details: 09/13/2023
Arrived onsite for dishwasher not working. On inspection found 2 errors F4E3 & f7e1. Tested drain and water are both good. The unit would not spray water. Installed new pump and now the unit is operating as designed and no water leaks detected during service.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Leander, TX 78645
Paul
Job Details: 09/13/2023
Arrived onsite for a microwave that the door will just open on its own while the unit is in use. The customer showed me what it was doing and while running a timed cycle the door just opened on its own. This falls under service pointer W11646951. I installed a door latch kit and adjusted the switch brackets. I tested the unit and it completes a two minute cycle now with the door remaining shut and its heating properly. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose dishwasher not draining properly. On arrival found unit full of water and throwing an F8E4 error. Removed flood tray and emptied water. I tested the drain and got it to drain, but water was backing up into the sink. With sink backing up water may also be backfeeding to dishwasher. I ran the unit after I drained it and didn't see any leaks, but water back into sink again. Advised builder to address slow drain sink and follow up if any issues present. Call complete."
We serviced a
GE DRYER
Model GFD55ESPRRS
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose dryer that was not heating. On arrival ran unit and found itnwas drying. I was informed the unit was only a couple weeks old and had not heated properly. This places the unit under mfr warranty, and it's recommended to have GE resolve. Customer said they would have it worked on out of warranty. Consulted office and advised customer that we will not pursue repair. Unit should not need a software update and since it's brand new some of the harnesses and control parts will take longer to get and may be costly. No repair being performed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/13/2023
Arrived on site to test unit for flames to high. Adjusted flames test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/13/2023
Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Matthew
Job Details: 09/13/2023
Arrived onsite for sealed system repair. Replaced failed compressor and dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Notified customer to give 24hrs and will monitor bottle of water in the freezer. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78633
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose refrigerator not cooling properly. Found RC section not cooling due to ice buildup on evaporator. I removed the evap cover due to fan not running, and also found the right side of the evaporator engulfed in ice. Melted the ice down and replaced the evap cover. Verified the fan was running properly arter repair was completed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near West Lake Hills, TX 78746
Luis
Job Details: 09/13/2023
"Arrived on site. Customer defrosted unit,opened freezer door found ice build up on right side,checked door seal good,removed door checked door slides and brackets,both closing as designed. Found gaps between liner and cabinet added adhesive to gaps. If issue reoccurs unit will need a freezer door."
We serviced a
MAYTAG WASHER
Model MDB8989SHZ0
Near Austin, TX 78736
Scott
Job Details: 09/13/2023
Arrived on site for poor washing performance. Ran diagnostics found wash motor very loud . Also found left hand upper adjuster not staying in place . Ordering adjuster and sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10591570 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Kingsland, TX 78639
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer not locking and starting a cycle. Upon further inspection, I found the customer had items in the tub ready to be washed and the unit was overloaded. I made recommendations for use and care and explained what size loads to wash. I placed the unit in diagnostics showing error code F0E9-off balance pause. I cleared the code and continued with testing and the unit is operating as designed. I tested the unit on a Normal cycle and the unit began to operate as designed. No water leaks observed during service, job completed."
We serviced a
GE RANGE
Model JBS60RK1SS
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2023
"Arrived on site for range needing previously diagnosed back right inf switch, upon arrival reconfirmed failure and installed part. Found inf. Switch could send 240 on low/high dual setting but only inner element would turn on. Replaced front right element and found the same results indicating element sent was defective. Will need office to get autho to replace WB30X24111 front right element.; ordrng 1 WB30X24111 (Element(fr))"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Austin, TX 78737
Scott
Job Details: 09/13/2023
"Arrived on site ,replaced cooling fan , appliance mang control, mag ,and inverter . Ran heating test and 30 seconds in microwave was smoking . Shut unit off and killed power at breaker . Called tech line , recommended harness and new cooling motor . Also ordering parts research on harness . Also ordering 2 wave guide covers . Wave cover , fan , appliance manger Sr 7737319997 Call to set return ; ordrng 1 Partsresearch and 2 W10915651 (Wave guide)s"
We serviced a
WHIRLPOOL WASHER
Model Wtw8127lw1
Near Georgetown, TX 78626
Gerry C
Job Details: 09/13/2023
"WTW8127LW1 GP arrived on site to inspect washer making loud noise. Customer stated that in certain cycles it sounds like rocks in a blender and the basket would not stop spinning unless they cut power to the unit. Upon inspection I found that the gearcase oil had leaked out and there was an excessive amount of debris on the upper shaft. Replaced the gearcase, rotor and slider. Reassembled and calibrated the unit. Ran diagnostic cycle and the unit completed it with no errors. Informed customer of my findings and advised them on use and care of the unit. No water leaks observed during service. Also found that the pan underneath the unit was not properly installed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Andice, TX 78628
Maurice R
Job Details: 09/13/2023
Arrived onsite for previously diagnosed parts. I tried to use the spacer that were sent to help level the door. They were to small to go on the hinge. I used a washer from my truck to lift the door. You can only use 1 washer or the sleeve for the hinge does not fit back on the hinge correctly. I got the door pretty close by using the 1 washer and adjusting the feet. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Maurice R
Job Details: 09/13/2023
"Arrived onsite for dishwasher not working. On inspection there was power, I found 2 errors on the unit. Water was working and drain was working.nit would not spray water. Installed new pump assembly and it is operating as designed and no water leaks detected during service.F4E3 F7e1"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2023
Arrived on site to test unit for not cooling properly. Found condenser was extremely clogged preventing compressor from getting proper air flow causing compressor to overheat and kick off on thermal. Cleared condenser and cooled compressor down with wet rag. Found compressor was pulling 1.2 amps and working as designed. Condenser and evap motor working properly. Advised customer to allow unit at least 24hrs to reach set temps. No leaks detected. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Georgetown, TX 78626
Gerry C
Job Details: 09/13/2023
ADB1400AMS0 GP arrived on site to inspect dishwasher not operating. Upon inspection I found that there was no junction box connected to the unit. Checked to make sure there was voltage at the outlet. Ran service test mode and unit operating as designed. No water leaks observed during service. Informed builder of my findings
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Leander, TX 78641
Maurice R
Job Details: 09/13/2023
"Arrived onsite for previously diagnosed parts. Installed the inlet thermistor and tested dryer. The dryer heated up, let the unit for 5 minutes. The test will be when the customer use the normal setting with wet clothes. No gas leaks detected during service."