"Arrived onsite for error F2E1 ui not communicating. I replaced the ui and the error message came backup. Replaced the control board and the new ui, still got the error message F2E1. Called talk to the tech line and Bruce said there was a note the if the ui got the same error message to replace ui with a new panel. Ordering new panel and ui. The control in the now is the new control board. No water leaks detected during service.; ordrng 1 W11478526 (Ui panel) and 1 W11569437 (Bezel for ui)"

"Arrived on site and inspected refrigerator and found it is 31?, inspected evaporator and found frost pattern is good. Compressor is 104degrees all fans are running. Spoke with SW will order compressor for sealed system repair.; ordrng 1 R600kit and 1 W11580057 (Compressor) and 1 Sf8404 (Stub) and 1 Nitrogen and 1 W10143759 (Dye drier)"

"Arrived on site and inspected washer and found standing water in tub. Attempted to run drain pump and found voltage to it is good but drain pump is not running. Inspected Drain pump And it is 19.7 ohms, Ran power directly to drain pump and it is working and removed all water. Harness to drain pump has already been attempted to be repaired by another service company. Lower harness will be needed to complete repair.; ordrng 1 W11545744 (Lower harness)"

"Arrived on site for refrigerator, I was going to perform a sealed system on the unit but found the condenser was not ordered. I inspected the condenser and found that the coating was pealed off. I took temps and found the RC 42? FC 09?. Im ordering the condenser and nitrogen. Spoke to KC TO RESCHEDULE. ; ordrng 1 W11548259 (Condenser) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for unit not working, customer stated that the screen just turns on and off when it whats to, time is always not correct, last time it was used they were not able to turn it off, explained to customer that all issues that they stated are related corrupted firmware and needs to be connected to Wi-Fi and undated, tested console found it unresponsive to touch and not able to get into diagnostics, cycled power with not success, will need to replace console before it can be connected to Wi-Fi , ordering console office to reschedule ; ordrng 1 W11296171 (Console), states that autho needed"

"Arrived onsite for un leveled cook top. Upon arrival,inspected unit and countertop is level but grates slant forward . Used level to confirm . Contacted tech line for assistance. Tech recommended to Replace both grates, both hinges, and cook top. Tech gave SR# 7735752736. Ordering all recommended parts. Office to reschedule ; ordrng 2 W10826075 (Hinge)s and 1 W11204008 (Cooktop)"

Arrived on site to test unit for console not responding it was frozen. Went outside and turned breaker off for 1 minute. Turn breaker back on test unit and unit test good both ovens heating correctly and console responding to commands. Job complete. ; ordrng 1 W11297709 (Console)

"Arrived on site to test unit for not dispensing, tested unit found water is dispensing properly, inspected UI and found lock and unlock getting stuck, recommend replacing UI, UI that was provided is defective, plastic screen is peeling off, ordering UI, office to reschedule ; ordrng 1 W11216949 (UI)"

"Arrived on site for microwave sparking, inspected unit and work area. Customers complaint was unit sparking and the microwave light not turning off. Touched up the sections where unit was sparking with paint. Im ordering a control board to fix the issue with the light. Office will contact customer when parts have arrived. ; ordrng 1 W11342846 (Control)"

"Arrived to expect excessive noise. The unit made an excessively loud hum during heating operations, when the high voltage system was engaged. Office to verify part numbers and order parts. Please schedule with SO# 369919. ; ordrng 1 W11222648 (Diode) and 1 W10343300 (Capacitor) and 1 W10754514 (Magnetron) and 1 W11540981 (Transformer)"

"Arrived on site to diagnose a dishwasher that is not completing cycles. Found mcu error saved and pump struggling to run in diagnostics. Also no water error saved with water operating normally. Owi, control, and pump will be needed to complete repairs. Office to set return appointment. ; ordrng 1 W11462460 (Control) and 1 W11460946 (Pump) and 1 W11410464 (Owi)"

"Arrived on site for no operation and lid locked. Upon arrival inspected unit. Unit is powering on. Power cycled unit and lid unlocked. Ran diagnostics and got F9-E1 long drain. Test unit and drain pump is not energizing. Drain pump has 20ohms of resistance. Getting 120 to drain pump with call for drain, just not operating.Need to replace drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W11399437 (Drain pump)"

"Arrived on site for dryer making loud noise . Used seal kit and pads . Unit is still loud . Ordering motor and blower, pads ; ordrng 4 W11113654 (Pads)s"

"Arrived onsite for SAFTEY griddle Arced from griddle to knob and smoked. Upon arrival unit is disconnected from cabinet and on table. Inspected unit and found black wire to element is not connected and grounded out to housing. Contacted SAFTEY Team with findings. SAFTEY Said to proceed with repairs under warranty. Ref # 7735720189. Need to order harness, infinity switch and terminal block. Office to reschedule ; ordrng 1 W11095650 (Infinity switch) and 1 W11092674 (Terminal block) and 1 W11043383 (Harness)"

Arrived on site and replaced previously diagnosed upper pan. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for thumping noise, tested unit found capacitor got loose and the cam rubbed a hole in it causing it to leak, replaced cam and capacitor from truck stock W11395618, ran through diagnostics cycle, all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for leaking water, tested unit found unit full of water and would not drain, inspected drain hose and found that the disposal drain plug was not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for tested unit noise during spin, tested unit found floor under unit is rotted out causing motor to rub against the floor ceasing belt causing it to screech, replaced motor, noise is now not present but customer must stabilize floor under unit and level it and if the noise returns cam and belt will need to be replaced, ran unit through diagnostics all other components are running properly and no signs of oil from the gear case, job complete"

"Arrived on site to test unit for not cooling properly, customer stated that it completely thawed out one day and when he reset power on it is has been working fine, also stated that there was no excessive frost in FC, tested unit found compressor taking two attempts to start, replaced start device from truck stock WPW10197428 and control as precautionary, advised customer to monitor for a few days before starting to load items, at this time unit is running as designed, job complete"

Arrived onsite for a washer that stays in sensing and will not advance. The customer had a video and when start was pressed after a cycle was selected the UI would just beep. I found and F5E1 stored error. I tested the door lock and found it defective. I replaced the latch assembly and tested the unit. All is working as designed. Call complete.

"Arrived on site to follow up on range that was not properly heating and holding temp. Tested unit and felt like the flames all around were weak. After mins of preheat unit barely broke 100 degrees. Checked regulator on propane tank and found valve was mostly closed. Opened valve fully. Ran unit with opened regulator on LP tank and smelled strong gas smell when oven was in use. Whether unit was cycling or not gas is likely seeping from the valve. When it does heat the temp rises much faster, however the gas smell is still present. Gas valve doesn't seem to be fully closing and leaking LP. Advised recommended repair is to replace gas valve and possible regulator. Customer not spending any more money on unit and is going to replace. Repair complete. ; ordrng 1 316091711 (Regulator)"

"Arrived onsite for a washer that continues to fill and drain and also has issues locking. I found the door latch resistance out of range causing the locking issue. I found the hot water valve not closing sometimes when power stopped being applied. If I shut the wall valve off the valve would close and not open when the water was turned back on. The customers water pressure is good. The door latch and the fill valve will need to be replaced. Ordering the latch and fill valve assy. Office to RS.; ordrng 1 EBF61674802 (Door switch) and 1 AJU73213301 (VALVE ASSEMBLY,INLET)"

Arrived onsite and diagnosed issue with dripping water and also a lighting issue. Determined the module had failed. Replaced the lighting module and solved the water dripping issue by identifying and correcting a water leak air gap in the door tubing connection. Corrected both issues.

"Arrived on site for range, inspected unit and work area. Customers complaint was after winter storm unit lost power a couple of times and then the display never came back on. Called techline and spoke to Austin SR#7735742100 tested voltage to P6 and there was 120VAC. He suggested to replace main control. ordrng 1 W11100100 (Main Control)"

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. Did confirm the customers complaint and found the unit would attempt to start but completely shut off within a second. Checked the door switch, thermal fuse, and belt switch. Found all working as designed. Advise the customer they would need to replace the motor and found that the motor was covered under the 10 year warranty. Went to replace the motor and found the motor pulley and belt retainer missing from the new motor. Found that the new motor does not include either item. Attempted to remove the motor pulley off of the old motor but found that it was seized. Was advised that we would have to charge the customer for the parts unless they are able to get a concession from Maytag to cover them. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WP3393657 (Belt restrainer) and 1 WPW10136930 (Motor pulley)"

"Arrived on site for dishwasher leaking water, inspected unit and work area. Customer showed the place where unit was leaking from and found that the frame weld was cracked and leaking. Unit will need a new tub, also for the age of the unit I recommended customer to replace sump and motor, rails float seal and inlet water housing seal because they wont seal properly after removing them from the old tub. Customer mentioned one of the wheels was broken and he wanted to get it replaced as well ordrng 1 WP8531743 (Float gasket) and 1 WP8531323 (Inlet dispenser gasket) and 1 WPW10195417 (Wheel) and 1 WPW10681506 (Tub)"

Arrived onsite and provided for replacement of the pcb control and thermistor based on odd trending up temperature average that can be reset to set temp by power cycling. Customer has graphed data with logging thermometer. Advised that the control should be responsible for this in theory as it is the only function directly and immediately effected by a reset. Replacing thermistor at request of customer.

"Arrived on site for refrigerator leaking water/not making ice after previous fill tube replacement. Upon arrival confirmed issue and found crack in previously replaced fill tube. After further inspection I found evidence of water weeping from valve into ice maker and freezing over fill cup on ice maker. I rep,aced broken fill tube on site but left ice maker off until we return.; ordrng 1 W11043013 (Valve)"

"Arrived on site to diagnose washer that was making a squeaking noise at random. Ran unit and can only hear noise right as soon as spinning begins, and only for a second. Noise isn't coming from basket or drain pump. No evidence of rubbing or noise in the rotor / stator. Noise sounds almost like rubber / high pitched screech. Only other lower end parts that can make a slipping noise like that is the shifter motor and coupling. Ordering shifter and coupling to resolve. ordrng 1 4681EA1009C (Shifter Motor) and 1 MCJ61861201 (Shifter Coupling)"

"Arrived on site to test unit for sometimes, no drain and no spin, tested unit found corrosion on valve water connections, ran diagnostics test and found F0E4 spin limited by water temp and F3E2 temperature fault, inspected under unit and found gear case leaking oil, customer accepted, ordering parts, office to reschedule ; ordrng 1 W11393685 (Gear case) and 1 W11130239 (Housing)"

"Arrived on site to follow up on washer making screeching noise when in last part of spin. Customer had additional video of issue, sounds similar to gearcase noise. Called tech line and spoke with Adrian, SR7735742570. Adrian had me test for trial noise and could not recreate under diagnostic, which likely indicates a triac noise on control. Ordering control. Set return visit for 3/6. ; ordrng 1 W11419051 (Control)"

Arrived onsite for a cooktop with a malfunctioning left front burner.upon inspection I found that the left front burner will not stop sparking even after being lit. I replaced the igniter and the spark module and the issues is still present. I am ordering harness ; ordrng 1 W11561436 (HARNS-WIRE)

Arrived onsite and the refrigerator had been moved to a different unit and swapped with a wiring refrigerator in 8103. Maintenance unsure of the location of the refrigerator in question. Office to standby for return service once the refrigerator has been located. ; O-emld tckt

Arrived onsite and found loose blower wheel causing noise and inefficiency. Customer will provide POP. Ordering blower. Returning Monday to repair. ; ordrng 1 WP697772 (Blower)

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating and heater shorted to ground which caused fuse to open. Replaced t-fuse and am ordering heater. Return date set .; ordrng 1 279838 (Heater)

Arrived on site and found air gap has returned on recently replaced door. Spoke with tech line and they want hinges replaced. SR 7735704319; ordrng 1 W11505709 (Hinge) and 1 W11399415 (Hinge)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the water was coming from the side of the unit. I inspected the element and found the bushings incorrect (service pointer #W11540964). I placed the unit in diagnostics and tested and found the water coming from the left and right sides of the unit. When I removed the sound cover, I found the 3rd level rack nuts missing on both sides (photos). I removed and replaced the element and I am,ordering the nuts (4) and scheduled return service for 02/20/23. Recommended the customer not use the unit until repairs have been completed. ; ordrng 4 W11545286 (3rd Level rack nut)s"

Arrived on site to replace thermal fuse. Customer had part found part is incorrect. Will need to order new thermal fuse office to reschedule ; ordrng 1 W11204568 (Thermal fuse)

Arrived onsite to install previously ordered door. Upon arrival inspected door and is also dented. Need to re order door. Returning tech needs to inspect door before proceeding to apartment unit. Office to reschedule ; ordrng 1 LW10638684 (Rc Door stainless)

"Arrived on site for vibration. Upon arrival, ran diagnostics Andys. There are no saved error codes. Ran a spin test an basket shakes violently. Inspected suspension and hed is shot. Replaced suspension W10780045. Test unit and there is no change, basket still shakes violently. Replaced gear case W11454741. Calibrated unit. Test unit and still shakes violently. Need to replace basket. Ordering basket. Office to reschedule ; O-emld tckt"

Arrived on site for cooktop for flashing f47 error code . Ran diagnostics and found power module failed . Ordering both modules . Office is checking with JA on coverage . Customer has to leave . Told customer office will reach out and let her know situation. ; ordrng 1 W10857233

"Arrived on site to test unit for light button getting stuck, tested unit found button is Going in but not releasing, will need control to fix issue, control was run without, ordering control, office to reschedule ; ordrng 1 W10851619 (Control)"

"Arrived onsite for a dishwasher that is not closing properly. Inspected unit and work area. The customer advised that the lower rack seems to hit the side inlet nut and causes the rack to pop over the nut to close. Did confirm the customers complaint. Went to adjust the nut and found it installed properly. Removed the dishwasher from the wall and found the tub slightly bowed at the bottom. Tried to adjust the tub but was unable to do so. Ordering the tub, inlet assembly, gasket, and nut and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return trip for two hours. ; ordrng 1 WPW10508676 (Inlet nut) and 1 WPW10195536 (Inlet water assembly) and 1 WP8531323 (Gasket) and 1 W11649982 (Tub)"

"Arrived onsite for a oven that is not heating properly. Upon arrival I perform a temperature test and found that the temperature was wildly off. I attempted a temp calibration but found no change. I then tested the temp sensor and found the it was out of range. I the replace the sensor and tested the unit and found the unit operating as designed. The oven door split apart on the customer and was put back together the best they could manage. I am ordering the door glass,bracket,and glass bracket. Office to reschedule ; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11389703 (BRACKET) and 1 W11105139 (BRKT-GLASS)"

"Arrived onsite for washer making noise during operation, mainly spin and shutting off mid cycle. On arrival put unit in diagnostics and found stored error code F7E5, F2E1. Tried turning basket by hand and it out get rough at a certain point. Grinding noise could be heard. Inspected underneath unit and failed clutch and slider. Replaced both. Upon reassembly found marks on roster and stator. Turning basket by hand , noise stopped but running spin test unit was still making noise. Will need to replace Stator, rotor and gearcase. Needs AUTHO office to reschedule ; ordrng 1 NeedsAUTHO (Needs AUTHO) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

"Arrived onsite for cooktop flames to big. Found that the right front burner flame was larger on one side. Corrected the burner cap and adjusted the flame. Customer had complaint about the cooktop being unleavened, found that the tines where left up at the end of tines. I tried to push down on the tine and it broke. Ordering new grates. No gas leaks detected during service. ; ordrng 1 W11204377 (Grates)"

Arrived onsite for dishwasher tracks broken. Upon arrival inspected unit. Found visibly failed adjusters. Ordering adjuster sets for left and right side. Also ran diagnostics and found 2/1 error code. Ran diagnostics and all components are functioning. At this time adjusters need replacement. Needs AUTHO. Office to reschedule ; ordrng 1 WPW10546503 (Adjuster) and 4 WPW10195839 (Strap)s and 4 WPW10195840 (Positioner)s and 2 WPW10250160 (Clip)s and 1 WPW10588164 (Left housing) and 1 WPW10588165 (Right housing) and 2 WPW10250162 (Adjuster cover)s and 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site for no ice. Found frozen water line due to defective freezer door fill tube heater unit will need a new freezer door. ; ordrng 1 WP2300868 (Fitting) and 1 2198677 (Fitting) and 1 WP4373559 (Fitting) and 1 LW11026425 (Freezer door ss), states that autho needed"

"Arrived on site and inspected washer and found standing water in the tub, inspected drain pump and found it is reading 20.1 ohms this is within specifications. Attempted to run a diagnostic cycle and washer will not do anything. Replaced control board, actuator, capacitor and this had no positive effect. Washer will still sit idle with power showing. Found 120 V from control board to drain pump but only 12 V showing at drain pump connection. A new lower harness will be needed to complete repair; ordrng 1 W11643701 (Lower harness)"

Arrived on site to test unit for no ice production. Found error E5(ice maker thermistor bad). FC ice maker producing properly. Temps correct in both compartments. Recommend replacing RC ice maker. Part showing as out of stock. Office to reschedule. ; ordrng 1 W11579560 (Ice maker) and 1 W11579561 (Valve)

"Arrived on site to test unit for big flames, tested unit found unit missing unit regulator, also customer stated that right knob falls off and will not stay on, inspected Knob and found it cracked, ordering knob will install regulator on return visit, office to reschedule ; ordrng 1 W11317537 (Knob)"

Arrived onsite for a dishwasher with the wash cycle not working and the door not closing properly. I found an F4E3 and F7E1 stored error codes. I found correct voltage to the pump and it not working. I replaced the sump and motor then tested the machine. I found the unit working as designed. The door is closing properly. There were no water leaks present at the time of service. I found the dispenser door broken and the dispenser with need to be replaced. Ordering WPW10671905 dispenser. RS for Fri 2/17.; ordrng 1 WPW10671905 (Dispenser)

Arrived on site to diagnose a washer that is not filling with water. Found cold water valve failed and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for a dryer that has no power. Upon inspection I found that the unit would not power on. I attempted to reset the breaker and found no change. I checked the power at the outlet and found that there was half the power that is supposed to be supplied to the unit for proper operation. I advised the customer to diagnose why they are missing power at that outlet. Job complete

Arrived on site to install parts ordered previously. Installed new thermistor and new air duct customer provided. Tested unit and its now operating as designed.

Arrived on site to diagnose a range that is not baking. Found lower bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site and found right front switch on harness was damaged by water. After replacement confirmed it is operating as expected and sent a short video to KB/service management of operation, job complete

"Arrived on site and inspected refrigerator and found it is unplugged customer was experiencing a step device constantly tripping. Replaced start device. After replacement observed Compressor running properly. Customer will continue to monitor refrigerator for correct cooling operation for at least 24 hours.

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer advised the unit turns on but it doesnt heat. I read the front bottom panel and tested the unit and found the element not functioning. I tested ohms to the element and found it open. I disassembled the unit and tested the cutoff, thermostats and fuse and all are good. Also found the unit has its original rollers/tension pulley/belt and they all are in poor shape. I removed and replaced the rollers, pulley and belt and cleaned all axles and cleaned the unit (photos) and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

Arrived on site to test unit for no water being dispensed from dispenser. Removed filter and water dispensing as designed. Used bypass and water dispensing as designed . Narrowed issue down to bad filter. Advised customer new filter is needed. Removed condenser build up and no leaks detected. Job complete.

Arrived onsite for cooktop sparking. On inspection when the burner on the right side are on the left back burner would start sparking for no reason. When I turn both right side burners on the spark happen more frequently to burners on the left side. I replaced the spark module and the issue went away. Now when the burns on the right are turn on sparking anymore. I tested it for 15 minutes. no gas leaks detected during service.

Arrived on site to diagnose a range that is not baking properly. Found control locked out and power cycled unit to reset control. All is working properly at this time and as repair under 10 mins only svc fee charged.

Arrived on site for no lights and dispenser not working. Removed deli ui found broken wires at harness diagnosed unit will need a new deli door and possibly new deli ui

"Arrived on site for no ice tested unit diagnosed a defective water valve,replaced water valve tested unit good water flow unit passed all other diagnostic test.

"Arrived on site for refrigerator, inspected unit and work area. Customer stated he had geek squad out a couple on weeks ago and couldnt diagnose. Customers complaint was refrigerator would lose power to everything except the UI and ice building up in the freezer. I gained access to the freezer evap and found no ice build up I checked the drain tube and it was also clean and not clogged. I also inspected the deli harness and the deli control and they looked in great condition. I read the disclaimer we have for the 5 door refrigerator to customer. I advised customer we would have to replace the high voltage, main control and UI. No leaks where observed during service. Job completed."

"Arrived onsite for one time leak. Removed back panel, and inspected for leaks. No evidence of leaks in the cabinet and no leaks at time of service. Did see evidence of a superficial bellow leak that could explain the symptoms. Advised customer on option to replace bellow due to mildew and staining. Customer requested replacement of bellow.

"Arrived on site ,replaced cold water valve . Ran diagnostics test , all checked normal. No water leaks detected.

"Arrived on site for oil on clothes and grinding noise . Ran diagnostics and found gearcase starting to fail. No water leaks detected at time of service. Job complete

Arrived on site for refrigerator with failing leds. Upon arrival confirmed complaint and found fc leds and top rc leds failing. Replaced leds under Special Project #: S84638 Technical Service Pointer #: W11606409. Found no further failures with unit and all leds working as designed call complete

"Arrived on site to diagnose refrigerator with filter door not staying closed. Found tab on filter cover broken. Replaced with new cover. Call complete."

Arrived on site for refrigerator leaking water. Upon arrival confirmed issue and found clogged drain line in fc causing water leak. Found drain line by compressor fully sealed with no air leaks. Found drain line starting to collapse internally

"Arrived on site to diagnose washer with tub filling with water when unit is not in use. Examined unit and found drum had about 2 inches of water. Valves were off. Removed hoses from valves and turned on water, and found upper double valve solenoid dripping. Replaced double valve and verified no further dripping. Repair completed."

"LSXS26386D/03 Arrived to inspect ice production issues and cooling. I found the FC at 37?F and the compressor was running at full speed the entire service call. Amp draw was .92-1.08 and varied, without hearing any appreciable change in compressor motor speed. No stored error codes were found and there was no frost pattern. The evaporator did not have any signs of sealed system oil or leaks, but cannot be determined until the compressor is replaced and the system is leak tested. I performed a thermography of the system and found the compressor discharge at 120.6?, which declined to 100.3? within five inches. At the condenser inlet, the temperature was 91.4 and the outlet was room temperature of 72.7. This indicates a compressor that cannot flow enough refrigerant and will require replacement. The customer is within the seven year parts warranty period and I advised them to contact the manufacturer. The required sealed system parts will be the compressor, service port and drier. It would be best to have the evaporator on hand, in case of need, but it is probable the service could be completed without it. Having prior service history with this MFG,

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the sump and motor the reinstalled the machine adding a drain pan under it I tested the dishwasher and it is working as designed and sounds normal. There were no water leaks present at the time of service. Call complete.

"Arrived on is to inspect washer error code and not draining. Upon further inspection, I found the display showing F9E1 and water in the tub. I placed the unit in diagnostics and cleared the error code and manually tested the drain pump. I heard the relay on the control click but nothing else happened. I tilted the unit back and inspected the drain pump and when I touched the harness to the pump, the pump came on and drained the water from the unit. Once the water was drained, I tilted the unit back again and inspected the harness. I found where the harness is secured with the clip on the pump, the harness is broken (photos).I was able to mend the harness and tested the unit and it operated as designed. Customer advised they would contact the manufacturer to dispute due to the unit being just out of its one year warranty and would contact our office if they want to order the harness and move forward with repair. No water leaks observed during service, job completed."

Arrived onsite for lights not working. Found the freeze light is not working and the lights in the rc were out. I informed the customer the lights are in a series that the freezer light is the pen that goes most of the time.

Arrived onsite for cooktop shutting down on its own. Upon arrival inspected unit. unit did shut down but did not display any errors. Also at one time the temperature setting reverted back to high power from medium. Called tech line for assistance. Provided SR#7735739488. Concluded that the UI was the most likely reason for the issues. Replaced UI and coded to #25. Ran extensive testing and unit had issues.

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.

"Arrived on site and inspected dryer and found control panel is working but when start button is pressed dryer makes a noise for a second but does not start. Disassemble dryer and found fuse and cut off an element are good. Recommended replacing control board, Customer will contact office if they wish to continue also order motor WPW10448896 for return visit

Arrived on site to test unit for popping sound and back burners not working. Customer had another appliance company perform repairs and advised her to have harness and control replaced. They replaced a burnt convection motor. Checked continuity through harness and found no signs of any breaks or damage. No physical damage to harness. Back burners are working properly. Oven preheated as designed to 350. No current parts recommended as no issues present. Unable to replicate arcing. Job complete.

"Arrived on site to test unit for no heat, tested unit found all sensors are good, inspected power cord and found L2 is arcing out in outlet adjusted prongs and tested unit, unit is running as designed, advised customer to change out the out let to prevent future issues, job complete"

"Arrived on site diagnosed a defective freezer led module,per service pointer installed updated led module led now working as designed autho S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site to test unit for unit leaning forward and not leveled, tested unit found mullion not latching due to unit is not leveled properly, leveled unit and adjusted mullion, doors are now leveled as well customer approved, unit is now functioning as designed, no leaks detected job complete"

Arrived on site to diagnose a range with burners not lighting. Found closing gas fitting and cleared clog. Tested unit and found all is functioning properly at this time.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier. I added an access valve on the compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the unit and found it working as designed. Call complete.

"Arrived on site to test unit for not functioning properly, tested unit found to interlock switch has popped out, inspected the inter lock and found that it is not damaged, secured switch back into place, tested unit it is running as designed, job complete"

Arrived on site for washer drain pump not shutting off . Did power button reset . Ran diagnostics and got over suds error code . Cleared codes . Ran calibration and diagnostics wash . All checked normal. No water detected. Did instruct on soap usage . Job complete .

Arrived on site for fridge leaking . Found reservoir water line had nick in it . Used 5/16 coupler to splice line . Ran water tests . Line is no longer leaking . No other leaks detected. Job complete

"Arrived on site to follow up on dishwasher that was still leaking on the left hand side. Had customer run prior to my arrival and found a few drops had landed on a paper towel on the left side. I replaced the lower spray arm since I could see deposits on it, pulled the manifold pipe to make sure it's seated, also squared the unit. I reinstalled the door gasket, and pressed it in less to allow the door seal to meet the door and adjust the depth. Continued to let it run and didn't see any other drips. Customer advised to follow up if unit continues dripping. Repair complete."

"Arrived on site to diagnose wall oven /mw combo that was tripping breaker. Customer said that on 2 occasions, while MW and Oven were both on the breaker tripped. Ran oven and MW, and ran several times and could not duplicate. Called tech line and spoke with Ed SR7735740660. Ed advised that it was likely a weak breaker, since it's always tripping in use, and not when one side of the appliance is run. No shorts found,No error codes found. Advised to replace breaker. Repair completed."

Arrived on site for vent hood fan not working. On inspection found the fcircuit board for the fan had burnt marks on it. Replaced the switch and tested unit. Unit operating as designed.

"Arrived on site for washer, inspect unit and work area. Customers complaint was washer making loud noises. Ran diagnostics and retrieved error code F7E5. Unit made no noises while in test mode. I tilted unit backwards and found gear oil all over the floor and belt housing. Unit will need a new gearcase, belt, shift actuator and splutch kit, customer decided to buy a new unit due to the age and also needing a dryer."

Arrived on site for a dryer that is not heating upon arrival I performed a air flow test and found that the unit had poor air flow. Upon further inspection I found that the cute off had blown. I replaced it and tested unit and found that the unit is now heating. I advised customer to have someone come out and check their vents. Job complete

Arrived onsite for a refrigerator to replace the doors. I replaced the FC and RC doors. Doors are closing and working as designed. Call complete.

"Arrived onsite to install previously diagnosed parts. Installed the igniter harness for the right side burners, tested the igniter for the burner. It is working correctly. The front right burner takes 2 to 3 clicks before it ignites, the other burners only take 1 to 2 clicks before they ignite. Told customer to call WP and see if they Will doing anything for her. No gas leaks detected during service."

"Arrived onsite for a cooktop inspection. Upon arrival I performed the inspection, Checked all Orifices and found them clean I checked the burners and found the clean. I tested the cooktop and watched the flames and found that the stayed blue. Unit operating as designed. Job complete"

Arrived on site to install previously diagnosed parts. Upon arrival I installed the conversation kit and tested the unit and found unit operational as designed. Job completed

Arrived onsite for a washer that is showing f9e1 and will not run. Upon arrival I visually indicated the unit and found that the drain pump harness was separate. I corrected this and ran a diagnostic cycle and found unit operating as designed. No leaks job complete

"Arrived on site and inspected refrigerator and found damper is noisy during operation. Replaced it and it is now quiet, Customer is now aware that that is a normal noise and the new one may get that way eventually also, job complete"

"Arrived on site for Special project S84638, Replaced all interior lighting in refrigerator and they are now working properly, job complete"