We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Temple, TX 76502
Sterling
Job Details: 12/21/2023
On arrival verified complaint of dryer not turning on. Found unit was hung up in start up. Power cycled and unit began working. Ran test cycle and unit is operating correctly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78751
Scott
Job Details: 12/21/2023
"Arrived on site,replaced control . Ran diagnostics,no error codes . Ran preheat no issues found . No gas leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Jonathan M
Job Details: 12/21/2023
Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. Ran the unit through a high speed spin and can hear it the issue. The customer was explaining. Checked underneath the washer and found the cam and belt worn. Remove the belt and spun the basket by hand. Found the sound not coming from the actual gear case or basket itself. spun the motor and found the noise coming from the motor due to the windings opening up and causing a rub during the spin portion of the cycle. Ordering the motor for repair and will return with the cam and belt. Rescheduled the customer to 12/26.; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Georgetown, TX 78628
Lou
Job Details: 12/21/2023
"Arrived on site to inspect cooktop leaking gas. Upon further inspection, the customer advised the gas company rep told them the front right burner is leaking gas. Using my gas sniffer, I checked the entire unit and the gas lines/connections under the unit and found no signs of a leak. I removed the cooktop from the base and used the sniffer on all lines and connections and found no leaks. Using my liquid leak detector, I checked all connections in the base and the gas line under the unit and found no signs of a leak. Customer advised it was only one time that it occurred and I suspect the knob may have been turned slightly to release the gas, but cant prove that at this time. I checked all line to orifice holder connections and found the center connector was slightly loose and tightened it. I advised the customer that the orifice holder will only release gas if the valve is open. I removed and replaced the front right burner valve manifold and checked connections for leaks and found none. Reassembled the unit and tested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 12/21/2023
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the ice bin empty and tested temps in the FC=38 degrees. I tested temps at the ice maker and got 30 degrees. Once I closed the FC door, I found the left side was not sealing properly due to food items getting wedged between the bottom drawer and door. I adjusted the food items and closed the FC door and continued testing temps. The customer pointed out that the lights are delayed when opening the door. I tested the lights and found when I opened the right RC door, the lights failed to come on and the switch was in the open position. After a few seconds, the lights came on. I removed the deli drawer and inspected the deli control and harness and both are good. I closed all doors and waited approximately 30 seconds and then opened the FC door and found the lights not turning on and the FC door switch was in the open position. I pulled the unit out and tested the LED board and got 13.89VDC for the modules. Tested the pantry UI for the module and got 14VDC as well. Tested the RC door switches at the hv control at P2-1 to P1-2 and got 121V. Tested door switches at P3-1 to P2-1 and got same results. I removed and replaced the HV control and retested the unit and it is operating as designed. Also checked FC temps and they had dropped to 14 degrees. Tested the ice maker in test 57 and it is operating as designed. All lights come on and turn off when the doors are opened/closed and the open door light and deli light turn off when the doors are properly closed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details: 12/21/2023
Arrived on site for noise dryer . Ordering sp noise kit and sound pads . Call to set return ; ordrng 1 W11401018 (Sound kit) and 6 Dryersoundpadss
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 12/21/2023
Arrived onsite for a range that the light does not work in the oven. Upon arrival I tested for power at the socket and found good voltage I the. Replaced the light bulb and tested the it and found unit operating as designed ; schdld next appmnt for 12/29 FRI !
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78130
Andrew
Job Details: 12/21/2023
Arrived on site to test unit for over filling. Found sediment in hot valve preventing it from closing properly. Needing Vals e replacement. Ordering control as a precautionary. Scheduled for 12/23. ; ordrng 1 W11210463 (Valve) and 1 W11603811 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived on site to replace faulty lid lock. Replaced little later assembly and tested. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/21/2023
Arrived on site for dishwasher leaking. Removed from wall for inspection. No leaks when running diagnostics. No errors. All components pass. Replaced gasket as precaution. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
Arrived on site to inspect unit for OVER producing ice and not shutting off. Upon closer inspection found thermistor is reading open. Will need to order thermistor and return. Scheduled for 29th of December if earlier time opens office to inform custome; ordrng 1 WPW10511923 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78758
Wesley
Job Details: 12/21/2023
Arrived onsite and found unit operating with failed connection the pump causing f9 error. Corrected connection. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Round Rock, TX 78665
Maurice R
Job Details: 12/21/2023
Arrived onsite for washer start button not working properly. On inspection the customer did not know that you had to push the start button twice to get the unit working. No water leaks detected during service.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78738
Paul
Job Details: 12/21/2023
Arrived onsite for a refrigerator with light issues. I found the lights not working in the compartments. I replaced all the LED modules and tested the refrigerator. All lights in both compartments are working as designed. Call complete. Authorization Number J19QBV0APL1.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket due to the upper right corner being torn. Using my heat gun, I heated and shaped the gasket before installing. Tested door functions and found it sealing as designed. Made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived on site for unit Shutting off within five minutes of starting a cycle. On arrival inspected unit. Found error code for exhaust or Mr. open. Disassembled and inspected and found harness for sensor Disconnected. Secured connector and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2023
"Arrived onsite for not drying clothes and determined cause to be clogged duct, cleaned the duct with a leaf blower. Unit is now operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78626
Maurice R
Job Details: 12/21/2023
Arrived onsite for damaged handle on dishwasher. Showed up at the address and the customer said that the dishwasher was replaced and she made a call and sent email stating that she did not need the appointment anymore.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near Manor, TX 78653
Kimo
Job Details: 12/21/2023
"Arrived onsite for a range that is not operating normally. Upon arrival I tested the unit and found that it showed a board failure code. I replaced the control and tested the oven and found the oven operating as designed, I tested the left side burners and found that they did not work I checked them and found that they where burnt out I am ordering the burners and return on 12/29/23; ordrng 1 W11517959 (ELMNT-SURF) and 1 W11171119 (ELMNT-SURF)"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Georgetown, TX 78633
Sterling
Job Details: 12/21/2023
On arrival verified complaint of damaged vent. Vent is physically broken. Replaced and everything looks good. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
Arrived onsite to replace faulty console. Found console incorrect. Did install so customer could have functional unit but will need to re order. Ordering stainless panel for single oven. Office to reschedule ; ordrng 1 W11600370 (Stainless console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78750
Paul
Job Details: 12/21/2023
Arrived onsite for a refrigerator not cooling again properly in the RC. I ran test and found the RC thermistors open and the fan not running. I gained access to the evaporator and found the fan harness not plugged in and the evaporator thermistor not moved to the correct location. I plugged the harness in and mounted the thermistor correctly. I tested the thermistors and fan. All are working as designed. I explained to the customer that their UI looked in good condition but it controls the defrost cycle on this unit and there is a possibility there could be an issue with it if this doesnt correct the problem. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Miguel
Job Details: 12/21/2023
"Arrived on site for dishwasher not completing cycle. Found errors f4e3, f7e1. Confirmed motor is not turning. Reset codes. Removed and replaced motor assembly. Verified operation. Call complete. No leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Buchanan Dam, TX 78609
Miguel
Job Details: 12/21/2023
"Arrived on site for refrigerator leaking, inspected and found gaskets sealing. Found water coming off of center mullion. Replaced mullion. Verified operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Joe Z
Job Details: 12/21/2023
Arrived on site for unit not powering on. Upon arrival the display and lights are not turning on. Test polarity and is good. Test fuse and is good. Found burn marks on filter board. Need to replace filter board to be able to test unit. Ordering filter board. Office to reschedule.; ordrng 1 WPW10531156 (Filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL1
Near Burnet, TX 78611
Miguel
Job Details: 12/21/2023
"Arrived on site for dishwasher not working, found error f6e1 , f6e4, f8e2. Cleared codes. Ran diagnostics and found no water entering unit. Confirmed water is good at faucet. Inspected unit and confirmed floats switch was being held open by debris. Removed and verified float switch is working. Completed diagnostics and confirmed all components are operational call complete. 162.36 Auth code: F44XUC"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/21/2023
"Arrived on site for a washing machine that is going off-balance and is making noises. Inspected unit and work area. The customer advised that there is a loud screeching sound when the unit goes to spin but that her clothes are going off balance consistently and that it is causing her machine to walk. Did verified proper installation on the washer and found a service pointer (W11684122) they match the model number for issues with the basket. Did verify that the customers model and serial numbers matched the range for the service pointer indicating the basket had not been fully punched through to allow water out of the basket during the spin cycle. The unit will need a new basket, Kim, and belt for repair. Ordering the basket, but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to replace rollers, belt and idler diagnosed on previous trip. Replaced belt, rollers and idler as well as secured a few connections that couldve been causing rattling. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Coupland, TX 78615
Gerry C
Job Details: 12/21/2023
"KRFC704FSS02 Arrived to install previously diagnosed and ordered parts. I removed the compressor and reinstalled it, with the non-dye drier and service port. The unit held at 410 microns for an additional 15 minutes after vacuum and I charged with the MFG prescribed refrigerant charge. The unit started cooling as designed. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Luis
Job Details: 12/21/2023
"Arrived on site. Job dispatched as out of warranty informed customer,customer claimed unit is still under extended warranty customer will contact extended warranty to have a correctly dispatched"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Joe Z
Job Details: 12/21/2023
"Arrived on site for unit shakes at beginning of cycle,but then evens out. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Found houses hitting the back of unit. Moved unit a couple of inches from wall. Unit is operating as designed. No leaks pre at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Andice, TX 78628
Lou
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main harness and cleaned the unit and tested. Unit is operating as designed. Customer pointed out some scratches on the cooktop and I recommended they contact the manufacturer to discuss replacement as they are out of their 30 day cosmetic warranty. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit with water in the bottom of the tub. I pressed the cancel button to start the drain pump and I could hear the pump motor but there was no water being drained out of the unit. I checked the disposal for the knockout and found it had been removed. I found the drain hose at the disposal was badly kinked (photo) and the hose was ziptied at the top of the cabinets under the sink. I removed the ziptie and adjusted the drain hose to loosen the kink and retested the unit drain pump and it is draining as designed. I placed the unit in diagnostics showing no error codes and tested and unit operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near Hutto, TX 78634
Blake
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the door glass, side panels, knobs and handle. The manifold panel was sent but with the incorrect part. I am reordering the manifold panel to resolve. Office to order parts and schedule service. ; ordrng 1 W11165142 (Manifold panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Elgin, TX 78621
Gerry C
Job Details: 12/21/2023
"WDF331PAMS0 Arrived to inspect noise when starting. The customer described it as a loud, low frequency rumble, when the unit was first started. All functions were present and thee were no error codes. I found the drain tube assembly had been mis-routed and was barely resting upon the motor. When the unit would initially engage and drain, the tube would contact the pump and cause the issue. I was able to correct the routing and secure the drain line, correcting the issue. There were signs of leaking and inspecting the vent, I found it required correction of the gasket and additional sealing, correcting the issue as observed with the outer panel off and a full service test mode. I discussed and advised about detergent type and amount and the unit operated as designed. No leaks observed during service."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martindale, TX 78655
Joe Z
Job Details: 12/21/2023
Arrived on site for not heating. Upon arrival ran vent test and test failed. Found vent hose and wall completely clogged with lint. Removed rear panel to inspect heating circuit components. Found cut off is OL. Need to replace cut off. Replaced cut off and test unit. Unit is now operating as designed . Advised customer that ventilation needs to be cleaned and recommended replacing vent hose. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Sterling
Job Details: 12/21/2023
On arrival verified complaint of unit not filling enough. Customer states only fills about 8 inches. Advised customer that is correct for normal cycle. Ran check for error codes there were none. Checked water flow for both valves and unit is working correctly. Unit is working s designed. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Blake
Job Details: 12/21/2023
Arrived on site to inspect gas range oven not heating properly. I tested and found the ignitor glowing but no gas coming out. I tested amp draw at the ignitor and found it below 3 amps. I removed and replaced the ignitor and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78753
Luis
Job Details: 12/21/2023
"Arrived on site. Replaced divider,motor,spacer and impeller tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Round Rock, TX 78681
Maurice R
Job Details: 12/21/2023
"Arrived onsite for previously diagnosed parts. Installed the gearcase,clutch and slider. There was evidence of oil on the rotor and the sides of the unit. The slider had oil on it to. Calibrated the new parts and ran diagnostics cycle. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Austin, TX 78744
Joe Z
Job Details: 12/21/2023
Arrived on site to install previously ordered part. Replaced module.. Special Project S191AQ. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78754
Luis
Job Details: 12/21/2023
"Arrived on site. Checked pressures found pressures off replaced a defective filter drier,vacuumed system down unit kept vacuum recharged system to exact specs powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78731
Luis
Job Details: 12/21/2023
Arrived on site. Replaced damper assembly ran diagnostics noise no longer present ran icemaker test no errors ice bin full.
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Austin, TX 78723
Kimo
Job Details: 12/21/2023
Arrived onsite to install previously ordered part. Upon arrival I installed that new burner head and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Killeen, TX 76542
Tyler
Job Details: 12/21/2023
"Arrived on site for dishwasher needing previously diagnosed hose and pump. Upon arrival installed both parts and tested unit, found no leaks and dishwasher could drain water as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Wesley
Job Details: 12/21/2023
Arrived onsite and found unit operating with uneven leveling causing unit to not run smoothly. Leveled the unit All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
Arrived on site to replace damaged door. Upon arrival inspected unit. Found upper door section dented. Replace door and molded seal to fit. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised that the front left burner is not working properly. I tested all,burners and found the front right burner not heating properly. I found two burner outs on the inner element (photo). Customer advised that the front left burner is not getting hot enough when the middle element is on. I retested the burner with the cooktop off and found it heating properly. At the customers request, I removed and replaced the burner and retested and the new burner is operating as designed just as the old burner was operating. I explained to the customer how the burner functions and its operating properly. I am ordering the front right burner and front right switch and scheduled return service for 12/29/23. ; ordrng 1 W10857622 (Right front switch) and 1 W11517959 (Right front burner)"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived on site for unit not reaching set temperature. Upon arrival inspected unit. Ran test with thermocouple inserted. At a setpoint of 350? the unit preheated to 375 and cycled at an Average temperature of 353 degrees using target temp of 350. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Fort Cavazos, TX 76544
Tyler
Job Details: 12/21/2023
"Arrived on site for range showing f2e1 in diagnostics. Upon arrival confirmed error failure. Ran ui test on control and found cancel button failing to respond to most input and error would reoccure after being cleared, ordering W11594225 control and office to reschedule once availability of part is known.; ordrng 1 W11594225 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Austin, TX 78748
Scott
Job Details: 12/21/2023
Arrived on site for lint falling down lint trap. Customer had cleaned out lint trap. Checked and found no lint in blower housing . Unit checked normal. No lint build up in unit . Job complete .
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Taylor, TX 76574
Gerry C
Job Details: 12/21/2023
"KOCE500ESS22 Arrived to inspect broken part. The broiler element was hanging down upon inspection. I extracted the failed retainer and installed the replacement. The unit operated as designed, after the repair."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2023
Arrived onsite and found unit operating with leak from old style dispenser design. Ordering dispenser to repair. Also the load a go dispenser. ; ordrng 1 W11524105 (Drawer) and 1 W11321010 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/21/2023
Arrived onsite for dishwasher with no water. On inspection found the unit did not inject water into the unit. Replaced the inlet valve water is entering the unit now. While running diagnostic the spray pump was making a grinding noise so I installed a new one. The unit is operating as designed and no water leaks detected during service.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Lakeway, TX 78734
Paul
Job Details: 12/21/2023
Arrived onsite for a wall oven displaying an F2E0. Upon arrival I found the unit displaying an F9E0 error. I entered diagnostics and found there was an F2E0 stored first and then the F9E0 started appearing. The customer stated they both will show up at different times. I erased the error and power cycled the unit finding the codes coming back. I checked the UI harness and the voltage supply finding the harness connected correctly and the voltage good. I replaced the console and programmed it. I tested the microwave and the oven and the code no longer shows up. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 12/21/2023
"Arrived on site for not making ice. Upon arrival, inspected unit and found ice bin is empty, found no water to icemaker also found no water dispensing at dispenser. Removed filter and test unit. Dispenser now dispenses and ice maker fills. Customer has elected to just use unit as is with no filter due to home being connected to filtration system already. No leaks present at this time job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Sterling
Job Details: 12/21/2023
On arrival verified complaint of broken slide arm. Found wpw10128850 is missing the spring from the kit. Reordering. Rescheduled for 12/30; ordrng 1 wpw10128850 (Slide arm)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to inspect unit for low ice production. Customer is blind and has been putting ice bin in incorrect, showed customer proper installation of ice bin to lock into place properly. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HW01
Near Lakeway, TX 78734
Paul
Job Details: 12/21/2023
Arrived onsite for an ice machine to replace the external drain pump. I replaced the drain pump and tested the machine. The machine is working as designed. There were no water leaks present at the time of service. Call complete. Office to charge the CC on file.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
Arrived on site to replace faulty panel. Replace panel and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, TX 78640
Joe Z
Job Details: 12/21/2023
"Arrived on site for making grinding noise. Upon arrival, ran diagnostics and got error code F7-E7 motor unable to reach target rpm and F0-E5 off balance load detected. Ran manual test and can hear grind from under machine when spinning. Raised unit to inspect all parts. Found cam has failed. Need to replace cam. Replaced cam W10721967. Test unit and is operating as designed. Cleared error codes. Unit is operating as des. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to inspect wall oven not working. Upon further inspection, I found t(e unit not connected to wifi. Assisted customer in connecting and cycled power to the unit to reset controls. Tested unit and it is operating as designed and unit is connected to WiFi. Job completed"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Hutto, TX 78634
Maurice R
Job Details: 12/21/2023
Arrived onsite for range ui messed up. On inspection the ui glass was missing 2 screws on 1 side. Installed new screws and the glass does not move now. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived onsite to replace faulty latch. Replaced and tested. Unit is functioning properly. Job completed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Round Rock, TX 78664
Kimo
Job Details: 12/21/2023
Arrived onsite for a washer that is not starting. Upon arrival I tested for power at the outlet and found good 120vac and the polarity was good too. Upon further inspection I found that 120vac was making it to the control but the control was not responding. I replaced the control and tested the unit in quick wash and found unit operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ9
Near Lorena, TX 76655
Tyler
Job Details: 12/21/2023
"Arrived on site for microwave not turning on. Upon arrival found inner cavity light on and unit getting proper power. Tried replaced control but found same results, found fuse blown and possibly bad door switchs, rescheduled customer for 01/2/24 to complete repairs. Ordering W11497298 interlock, W10138793 fuse, W11206891 panel ui; ordrng 1 W11497298 (Interlock) and 2 W10138793 (Fuse)s and 1 W11206891 (Panel)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Liberty Hill, TX 78642
Lou
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the interior left light not working/burnt out, I was to replace the bulb. However, when I opened the package with the part, I found the bulb damaged. Notified the office and am ordering another light assembly and scheduled return service for 12\30\23. I checked the unit for error codes and found none.; ordrng 2 W11325541 (Light)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Waco, TX 76705
Jonathan M
Job Details: 12/21/2023
Ive done site for a dishwasher that is flashing an H2O error code. Customer advised they installed it themselves and that they know that there was proper water pressure going to the unit but that the unit does not fill with water. I ran into through diagnostics and confirmed an F8 E1 (low/no water detected during the fill) error code. Checked underneath and found the connector piece for the inlet valve and the wire connector detached from the inlet valve itself. I replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78724
Kimo
Job Details: 12/21/2023
Arrived onsite for a washer that is damaging the customers clothes. Upon arrival I inspected the agitator and wash plate and found that the mating surfaces where damaged causing the issue. I replaced them both and tested the unit and found unit operating as designed
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Dripping Springs, TX 78620
Scott
Job Details: 12/21/2023
Arrived on site for ice machine not making ice . Found water level failing . Got good water fill but bin is only filling 1/4 bin. Replaced pump . Re ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Temple, TX 76502
Tyler
Job Details: 12/21/2023
"Arrived on site for ice machine needing previously diagnosed pan, valve and pump. Upon arrival installed parts. Once pan was installed I was able to complete full diagnostics and found res pump also failing. Replaced it and found ice maker working as designed. Call complete"
We serviced a
GE DISHWASHER
Model GDT695SSJ2SS
Near Georgetown, TX 78633
Sterling
Job Details: 12/21/2023
On arrival verified complaint of noise and screw fell out. On visual inspection for toe kick plate found it was in the wrong position causing it to catch on the door. Reinstalled toe kick in correct position. Job complete operational test is good. No leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Austin, TX 78750
Kimo
Job Details: 12/20/2023
Arrived onsite for a refrigerator that is making a hammering noise wine YouTube call for water at the dispenser. Upon arrival I found this to be true I then checked the water pressure and found that it was good. I removed the filter and called for water and the noise went away. The customer installed a new filter and I tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Tyler
Job Details: 12/20/2023
Arrived on site for washer making a loud banging noise during spin/drain. Upon arrival confirmed issue. Found drain hose banging against wall and washer. Also found unit unlevel. I relvled unit and adjusted hose. Also found agitator screw had come loose and tightened agitator back into place. Tested unit and found noise issue resolved. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Hutto, TX 78634
Sterling
Job Details: 12/20/2023
On arrival verified complaint of no power. Verified correct polarity and voltage at outlet. Checked at ceramic fuse and had 120 but fuse was blown. Replaced and fuse blew instantly indicating a failure in the interlocks. Ordering new fuse and interlocks. Reschedule for 12/26; ordrng 1 W10138793 (Fuse) and 1 W11551761 (Interlock) and 1 W11551558 (Intelock)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Round Rock, TX 78681
Gerry C
Job Details: 12/20/2023
"KDTM404ESS3 Arrived to inspect noise. Service test mode had F6E4, F2E1 and F9E4 stored in memory and I cleared for testing. I found the lower spray arm was operating as designed, but would make contact with the float assembly. The sump assembly had been mis-molded and was lower at the right front corner, than the left rear corner, by approximately 4mm. This was enough difference to cause the arm to dip in the float switch area and contact. I replaced the faulty sump and the issue was fully resolved, having approximately 10mm of clearance from the float assembly. Operational test good, no leaks observed during service. During service, the middle rack adjuster on the right side broke and we will cover the cost of the part. Office to order p/n WPW10546503 and contact the customer to arrange return service. ; ordrng 1 WPW10546503 (Rack Adjuster)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Seguin, TX 78155
Andrew
Job Details: 12/20/2023
"Arrived on site to inspect unit for not producing ice. Upon closer inspection found fill tube with heater to be frozen near end where heater is beginning to separate from tube. Found water pressure correct at 60 psi. Removed obstruction and added foil tape to secure heater to fill tube and added Permagum to help seal the cold air. Also replaced valve due to weeping. Tested unit, unit is running as intended. No leaks present at this time. Job complete"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Austin, TX 78746
Wesley
Job Details: 12/20/2023
"Sr# 7738070596 Andrew unit bin wil not kick out on its own using the foot pedal. Have to also pull the handle. Tech support says unit should kick out hands free using the foot pedal. Ordering the bin assembly to repair. Possible fram alignment issue, if bin assembly does not solve. ; ordrng 1 WPW10451276 (Container assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Georgetown, TX 78626
Tyler
Job Details: 12/20/2023
"Arrived on site for washer banging around. Upon arrival confirmed issue but found all holes in tub punched through fully, suspension rods functioning, and gearcase had no leaks. Found drain hose bang8ng against uv and wall and secured it. Instructed customer on best use of washer. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lorena, TX 76655
Jonathan M
Job Details: 12/20/2023
Arrived on site to install previously diagnose parts. Inspected unit and work area. Tested the filter heater activation and found 121 V at the connector where the filter Peter clips in. Replaced the filter Peter intestine the unit. The unit is working operating as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 12/20/2023
"Arrived on site to inspect dryer control panel damage. Upon further inspection, I found the control panel and knob scratched (photos). When I went to remove and replace the panel/knob, I found the part sent with me today is damaged. I am ordering another control panel/knob and office to schedule return service. I found a large amount of dust on the unit from contractors sanding the cabinets (photo). No lint observed during service. ; ordrng 1 W11413567 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Matthew
Job Details: 12/20/2023
Arrived onsite to replace faulty belt. Also found that cam needed replacement. Replaced both and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 12/20/2023
Arrived in site to test bottom oven cover not sitting correctly. Removed cover and secured cover correctly test unit and unit test good job complete.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Austin, TX 78735
Scott
Job Details: 12/20/2023
"Arrived on site ,replaced igniters on right and center front burners . All burners igniting properly . No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Bastrop, TX 78602
Joe Z
Job Details: 12/20/2023
Arrived on site to replace damaged FC door. Replaced fc door and nameplate. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 12/20/2023
"Arrived on site to inspect refrigerator leaking water from the dispenser area. Upon further inspection, the customer advised that there had been a power outage in the neighborhood and when they came to check on the new built home, they found water on the floor in front of the unit and it appeared to have come from the ice dispenser area. They advised the unit had been operating just fine until the power outage. I checked the FC door and found the ice bin sitting on the inside and full of ice. Customer advised it was full before as well. I advised the customer that due to the outage, the ice in the bin melted and leaked out through the ice dispenser and onto the floor. I found the unit is operating as designed. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 12/20/2023
"Arrived on site to inspect ice machine with constant water in the bin. Upon further inspection, I found the unit connected to an RO system tank and filters along with a filter in the unit. I found the ice being made is wet and melting quickly. I advised the customer that due to the RO system and all of the filters, all of the minerals are being filtered out of the water which is causing the ice being made to melt faster. I recommended they remove the unit off of the RO system and connect it directly into the main water line. While servicing, the unit made a good slab of ice and I found when the reservoir was filling, the water flow from the valve was very slow. When the customer turned the water dispenser on at the sink, the water flow to the ice machine dropped tremendously. Again, I recommended they remove the unit from the RO system and connect to the main line. Unit is operating as designed and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Manor, TX 78653
Blake
Job Details: 12/20/2023
Arrived on site to inspect dishwasher not draining. I found a restriction in the drain line. I removed the restriction and tested. The unit now operates as designed. The unit is missing the toe kick and fasteners. I am ordering the parts to resolve. No leaks observed during service. ; ordrng 1 WPW10441006 (Toe kick) and 2 WPW10503548 (Fastener)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Leander, TX 78641
Maurice R
Job Details: 12/20/2023
Arrived onsite for door on dishwasher not staying up. On inspection the door would not stay in the up position.I adjusted the springs on the door and the door now will stay up at any position. No water leaks detected during service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Cedar Creek, TX 78612
Joe Z
Job Details: 12/20/2023
Arrived on site to install previously ordered parts. Replaced interlock wiring harness. Test unit and unit is operas designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hutto, TX 78634
Sterling
Job Details: 12/20/2023
On arrival customer showed where they believed some trim was missing. This was between the control panel and cooktop. Advised customer there is no trim between those two pieces it is just the open vent there. Job complete operational test good. No leaks detected during service.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/20/2023
"Arrived on site to inspect nit for heating but drum not turning. Upon closer inspection found belt was broken, replaced broken belt. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Maurice R
Job Details: 12/20/2023
Arrived onsite for burner not igniting correctly. On inspection it took serval seconds for the burner to ignite. I adjusted the burner and now it ignites in 1 to 2 seconds. During adjusting the burner the front right burner the simmer was going out when turn to low and when I tried to adjust the flame it did not change the flame. Then when you turn the burner back up as the high flame would only ignite on half of the burner head. You had to turn the knob a little more for the burner to ignite all the way. Ordered a new valve. ; ordrng 1 W11378578 (Manifold and valve)
We serviced a
KITCHENAID COOKTOP
Model KSGG700ESS6
Near Bastrop, TX 78602
Joe Z
Job Details: 12/20/2023
Arrived on site to install previously ordered part. Replaced left front valve and still same issue. Contacted SW for assistance. Found front left orifice has failed. Need to replace orifice. Ordering orifice kit to repair. Office to reschedule ; ordrng 1 W11436985 (Orifice kit) and 1 W11087486 (Orifice kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 12/20/2023
"Arrived on site to install previously ordered parts. Motor is good. Replaced gearcase,capacitor,actuator, cam, belt, and shield . Test unit and is operas designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Robinson, TX 76706
Jonathan M
Job Details: 12/20/2023
Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the lower harness and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Manor, TX 78653
Blake
Job Details: 12/20/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the ACU and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/20/2023
Arrived on site to inspect unit for both Ive makers not working properly. Upon closer inspection found ice stuck in top ice maker and error code E2 present. Will need return with all parts needed. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Buda, TX 78610
Leonardo
Job Details: 12/20/2023
Arrived on site to test unit for gas smell when oven on. Test unit and found nice blue flames and no gas leaks. Found gas smell coming from vent from normal gas not burning. While oven is on. Job complete unit working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW08
Near New Braunfels, TX 78130
Andrew
Job Details: 12/20/2023
"Arrived on site to inspect unit for frosting over in freezer compartment. Upon closer inspection found small ice sickle on left side removed evap cover no excessive is on evap. Ran ice maker through diagnostics to harvest,no signs of leaks. Doors also are sealing properly. Advised customer ice sickles are no concern unit is functioning as designed. Suspect obstruction was in way of door to cause air leak. Job complete."