Service History 67

We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite for washer not cycling. Upon inspection I found the unit full of water. I vacuumed out the water and lifted the unit. I found the drain pump wires had come disconnected. I re secured the wires and tested the unit in auto diagnostics. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78754
Matthew
Job Details: 07/02/2021
Arrived onsite to replace previously diagnosed parts. Replaced OWI sensor. Tested unit and unit is functioning properly. When in diagnostics did flash code for FAE2 vent wax motor. No other codes. Customer has adjusted water temperature as well.
We serviced a
FRIGIDAIRE FREEZER
Model FFFU14F2QWR
Near Round Rock, TX 78681
Jimmy J.
Job Details: 07/02/2021
Arrived on site for COLD BUT NOT FREEZING. FREEZING SOMEWHAT RANDOMLY. CAN HEAR THE FAN RUNNING. PUT WATER IN THERE AND IS COLD BUT NOT FREEZING. KIND OF SLUSHY. Took temps and freezer was cooling at 10 degrees F. Removed evaporator cover and found a good frost pattern over coils. Customer stated after they removed all items from the freezer and allowed it to defrost then plugged it back in and turned the temp setting to coldest setting it began cooling and freezing properly. Explained the importance of allowing the shelves to have a gap in the back to allow proper air flow. Lowered the temp setting to 4.5 which should be close to recommended. Customer stated they had it jam packed during the cooling issues. Now the freezer only had bags of veggies and a few ice cooler blocks.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/02/2021
Arrived on site to diagnose an oven that is not heating. Found lower oven tod open and replaced it. All is working properly at this time.
We serviced a
MAYTAG DRYER
Model MGD7230HC0
Near Florence, TX 76527
Jonathan
Job Details: 07/02/2021
Arrived on site for dryer not completing cycle on sensor dry. Inspected unit and work area. Performed diagnostics mode and checked error codes and found stuck key error code. Tested her light and found light not turning off. Measured resistance at control for sensor and opened. Gained access to harness and found not connected properly at quick connect. Corrected connection and performed diagnostics mode. Tested sensor bar and found light going off as designed. Called Whirlpool tech support and spoke with Joel . Went over cycle selections with customer. Joel stated unit is working as designed. Job completed (SR# 773154668).
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Austin, TX 78704
Kevin
Job Details: 07/02/2021
"Diagnosis sent to KB/office,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Lockhart, TX 78644
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the units ff evap was blocked with ice, cleared ice and replaced thermistor. All functions worked. Fan worked. Complete"
We serviced a
AMANA MICROWAVE
Model MVH230E01
Near New Braunfels, TX 78130
Andrew
Job Details: 07/02/2021
Arrived on site to test unit for broken door handle. Found handle is broken. ; ordrng 1 R0713641 (Handle(black))
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was still dropping about 60 volts from the right leg when started. Spoke with Techline and documented Sr # 7731150111 customer must have electrician come and fix outlet. Complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/02/2021
Arrived on site to diagnose a washer that is not cycling properly. Found service pointer for unit that updates part for shifter to correct issue. Replaced shifter with updated part and all checks good at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HB0
Near Austin, TX 78723
Jacob
Job Details: 07/02/2021
Arrived onsite for unit having a look handle. Customer showed handle being loose. Pulled handle off and tightened the screws. Put handle back on the door. Tested door. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP5
Near Austin, TX 78759
Matthew
Job Details: 07/02/2021
"Arrived onsite for ice forming in freezer. Upon inspection found door not closed properly. Warm ambient air entering freezer compartment and frosted over. Warm air also causing ice in bin to melt and fuse together. Ice maker is working. Pulled door and removed ice. Tested unit and door is now closing properly, seal is good. If symptoms persist may consider replacing door rails."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Georgetown, TX 78626
Tommy
Job Details: 07/02/2021
Arrived onsite for dishwasher not drying. Upon arrival found unit was operating as designed spoke with customer on unit using rinse aid and need for rinse aid. Unit had no error codes and ran fully through diagnostics. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the dispenser and found no water coming out. When I removed the kick plate, I found the filter not inserted all the way. Removed the filter and re-inserted it and tested the dispenser and it is operating as designed. Tested the ice maker and it is operating as designed as well. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KBHC109JSS0
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of light not working. Found the bulb open. Light sent was defective will need replacement bulb to complete. ; ordrng 1 WPW10440740 (lmp-basles)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of door not closing and lights not working. Replaced hinges to correct door issue. The lights are not working because the control is damaged and not sending power.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB02
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
"Arrived on site to replace evap, compressor and filter drier from previous diagnosis. Found no issues with evap. No refrigerant in system when hooked gauges. Charged system to specs to look for leak, found tube from cabinet to drier was leaking from solder joint. Noticed tube from cabinet was extremely short. Only about 3/8 of tube from cabinet left from previous sealed system repair. Replaced compressor and attempted multiple times to solder new drier but was unsuccessful as insulation was melting and dripping into solder joint preventing proper seal. Attempted to solder a thinner wall coupling but heat was still causing insulation to melt into joint.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Marcos, TX 78666
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit did not lock at all, I checked all other functions and found no issue. Office to reschedule ; ordrng 1 W11032875 (LATCH )"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not powering on, found proper power at both the wall and at the control, found UI was not responding, found proper power to UI out of main control, found wire harness on UI control was not making a strong connection, i used small flathead and adjusted the prongs on the UI harnesses make a secure connection to the main control, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS185JPB2
Near Leander, TX 78641
Justin
Job Details: 07/01/2021
"Arrived on site for an ice machine not making any ice. Upon arrival the reservoir was full of water. I tested the unit and found all it would do was fill and drain. The compressor, recirculating pump, or condenser fan never turned on. I tested voltage going to the recirculating pump and found not 9V going to it, and I never heard it hum. This indicates a bad control and possibly a bad pump. I also gained access to the bottom of the evap and found significant corrosion on the cap tube and drier. You could also visibly see the tube from the recirculating pump to the water dispenser was extremely clogged. control, recirculating pump, tube, and dispenser. I also advised the customer that due to the corrosion he may also have a cooling issue.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Manchaca, TX 78652
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for oven running hot. Found oven running around 8?. Calibrated oven to -10? test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the unit worked when closed correctly, instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Copperas Cove, TX 76522
Al
Job Details: 07/01/2021
Arrived on site and inspected defective dishwasher dispenser. Confirmed the complaint and removed and replaced it. Reassembled and unit tested as designed. JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Copperas Cove, TX 76522
Al
Job Details: 07/01/2021
"Arrived back on site to replace the ice maker. Removed and replaced it and unit cycled, filled and was harvesting when I left. JOB COMPLETE"
We serviced a
KENMORE REFRIGERATOR
Model 106.545824
Near Killeen, TX 76543
Tyler
Job Details: 07/01/2021
"Arrived on site for refrigerator not making ice and freezing in bottom of freezer compartment. Upon arrival found ice maker had been receiving 120 volts, but motor was stuck mid harvest not allowing completion. After installing new ice maker I also was able to verify that inlet valve was getting full voltage as well but not allowing water to pass into ice maker. After replacing valve I was able to get full functionality and water both to ice maker and dispenser. No leaks during repairs. Also found leak in freezer was defrost related due to a warped evap drip pan. I was able to reform drip pan to allow water not to pass into freezer flooring compartment. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Lou
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor failing, the solenoid sticking and the right RC door gasket torn, I removed and replaced the motor, solenoid and gasket. Using my heat gun, I shaped the gasket before installing. Tested the unit and it is dispensing ice and the door gasket is sealing properly. I advised the customer of my repairs and demonstrated the dispenser working. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Killeen, TX 76541
Al
Job Details: 07/01/2021
Arrived on site and inspected washer leaking. Ran diagnostics and found the drain hose had a pinhole slit causing the unit to leak heavily. Removed and replaced it and tested it and unit tested as designed. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76541
Al
Job Details: 07/01/2021
Arrived on site and inspected dryer heating issues. Confirmed the complaint and found one of the connections at the cutoff wasnt connected properly causing the malfunction. Corrected the issue and unit tested as designed. Customers mom was on site and confirmed the repair. JOB COMPLETE
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Belton, TX 76513
Tyler
Job Details: 07/01/2021
"Arrived on site for rain is not allowing the right side oven to turn on properly. Upon arrival I just assembled unit and tried to test oven and found that range was kicking on as design in the oven allowing both bake and broil functionality but during diagnosis I found that the bake igniter although was receiving 120 V was not getting hot fast enough to let the gas in. After customer approval I made repair to bake igniter reassembled and tested unit multiple times and found that igniter was igniting the gas quickly and efficiently as designed, call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not drying dishes. Test unit and found bad dispenser not dispensing rinse aid. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the reservoir tubing being damaged during installation, I removed and replaced the reservoir and fitting and tested the water dispenser and ice maker. Unit is operating as designed with no further water leaks. Customer is having repair work done the walls and cabinets behind and around the unit. I did not level the unit at this time to allow for easier access when pulling the unit out. Customer will notify the office when the repairs are finished and schedule an appointment to level the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Austin, TX 78750
Luis
Job Details: 07/01/2021
5135Arrived on site. Replaced ui and main control previous tech diagnosed powered unit on all fans and compressor running.
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Elgin, TX 78621
Matthew
Job Details: 07/01/2021
Arrived onsite for paint flaking in oven. Upon inspection found paint had chipped on upper oven base liner. Explained to customer that liner is not serviceable. Customer wanted to be sure that issue would not present any harm. Explained that issue is cosmetic and will not affect the unit. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78702
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Removed vent and found gasket not sitting correctly. Secured gasket test unit and unit test good job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78704
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing Couldnt get a hold of owner but it will need both drain hoses and a new sump and motor office
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78750
David
Job Details: 07/01/2021
Arrived on site to install previously diagnosed parts to resolve split hoses and damaged valve. Installed new hose from filter to valve and installed new valve. Replaced icemaker. Tested unit and verified no leaks are present and all is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Buda, TX 78610
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not starting and cancel button turning on by itself. Found shorted ui and board. Replaced both parts under the 5 year warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK25ILBT02
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2021
"Arrived on site to inspect refrigerator gaskets. Upon further inspection, I found both gaskets sealing properly. I tested temps in the FC=11 degrees and RC=39 degrees. Customer has FC section packed with food, but due to unit in garage not cooling properly. Found no evidence of any air leaks or frost building up. No repairs needed on this unit. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model PBF2255HEW
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 degrees & RC=40 degrees. I found a large amount of ice/frost built up on the FC evaporator cover. I tested the unit in diagnostics and found the defrost thermistor shorted. Tested defrost and it is operating as designed I recommended that the customer unplug the refrigerator and leave the freezer door open at least 24 hours before I return in order for the frost to defrost. I am order the defrost thermistor and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service. Customer is needing 1st call of the day and note that the unit he garage.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing.
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Volente, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for cooktop not igniting any of the burners. I accessed and removed the gas line from the regulator and confirmed gas was getting to the regulator. I removed the regulator and found it clogged and no gas able to pass through. I replaced the regulator and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Spring Branch, TX 78070
Andrew
Job Details: 07/01/2021
"Arrived on site to test unit for spray nozzle not spraying. Found nozzle was clogged. Replaced nozzle, tested unit, unit works good. Found check lint illuminating after every start. Unit is venting properly. Recommend replacing inlet and outlet thermistors. Ordering additional parts to ensure completion on return visit. Office to reschedule. ; ordrng 1 280148 (Cutoff) and 1 WP8557403 (Thermostat) and 1 WP8577274 (Thermistor) and 1 W10909685 (Thermal fuse) and 1 W11158453 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit operating with shorting bake igniter. Repaired short and advised customer on repair. All checks good. Unit is now operating properly.
We serviced a
GE DISHWASHER
Model GSD4060D00SS
Near Killeen, TX 76549
Al
Job Details: 07/01/2021
"Arrived on site and inspected dishwasher not filling, looked underneath the sink and discovered the hot water source was turned to the OFF position. Turned the water on and unit began operating properly. No leaks observed. JOB COMPLETE.
We serviced a
MAYTAG DRYER
Model PYET244AYW
Near Taylor, TX 76574
Wesley
Job Details: 07/01/2021
Arrived onsite and found lint in the blower wheel causing unit to vibrate. Cleared lint: unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS2
Near Austin, TX 78744
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit making loud noise and burning smell. Found noise being bad magnetron and smell coming from burned out diode and cap.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
"Arrived on site for washer making grinding noise. Upon arrival leaned the washer back and gained access to the gearcase and inspected the motor, cam and actuator. I noticed a lot of white dust covering the area around the cam. I disassembled the cam and found the teeth rubbing each other down. I replaced the cam, reassembled the unit ran a diagnostics test. Every component functioned as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Austin, TX 78750
Luis
Job Details: 07/01/2021
"Arrived on site for moisture in fresh food. Customer is placing paper towels in lettuce containers to absorb moisture,informed customer she will need to place the containers in the lower section and needs to place her greens in bags . Found gaps between liner and cabinet,added adhesive to gaps customer unhappy thinks her unit is defective from manufacture. Checked or seals good. SR#7731139044"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected the washer and found F5E3 saved error code, found door latch on harness has one wire loose. After reattaching it ran test 1-11 and automatic test cycle 12 and everything passed. discussed correct amount of usage and cycle choices with apartment residence, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/01/2021
Arrived on site for Won't agitate and is not draining as well as it was. Happened all of a sudden. Found actuator had popped out of splutch. Ran diagnostics and got F7E5 (shifter fault code). No other error codes came on. Cleared error code. While removing actuator and installing new actuator found oil in dust cover. Will return with belt and cam and will be ordering a new gearcase. Also ordering valve JIC. Ran through auto diagnostics and washer completed all cycles. Let customer know they could use washer until we returned. ; ordrng 1 W11035747 (Gear Case) and 1 W11210459 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not producing ice, found power to ice maker, failed the jump test, ordering ice maker. Also returning tech to adjust freezer door cam. ; ordrng 1 2198597 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311SFYB00
Near Austin, TX 78727
Justin
Job Details: 07/01/2021
Arrived on site for water pooling up in the refrigerator. Upon further inspection I found the the FC with a sheet of ice on the bottom. I gained access to the drain tube in the back and found the duck bill extremely clogged. I cleaned out the duck bill. I cleared out the ice and steamed through the drain line until it was clear. I then tested the tube and found water now going through as designed. Unit is working as designed. No leaks observed at the end of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model mbr1956kes
Near Austin, TX 78702
Jacob
Job Details: 07/01/2021
Arrived onsite for unit not cooling. Tenant said he did an un plug to the unit and has been working since. Still looked at the unit and found that the damper door was opening and closing as it should. No issues with the unit at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
Arrived onsite and replaced thermistor and UI per the service Pointer. All else checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/01/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced stainless console and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Austin, TX 78746
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor . ; ordrng 1 W11085683 (Sump and motor)
We serviced a
KITCHENAID MICROWAVE
Model KCMS2255BSS1
Near Austin, TX 78736
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected microwave and found it is not connected to power. Once it is connected to power magnetron is running automatically without a cycle being requested. There is no countdown displayed on the user interface. Microwave cannot be repaired there are no orderable parts, at minimum magnetron and all other heating components will need to be replaced as well as control board and door switches. job complete"
We serviced a
IKEA MICROWAVE
Model IBMS1455WS0
Near Austin, TX 78731
David
Job Details: 07/01/2021
"Arrived on site to diagnose microwave with dead pixels in display. Found unit needs new control / display to resolve. Replaced display board and retested. Verified unit is now working as designed. Verified all functions work. Found 2 retainers for buttons had bent, used a drop of super glue to secure to switch holder. If switch comes loose we will need to return with 4 switch holders for front buttons. Unit is good at this time.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Round Rock, TX 78681
David S
Job Details: 07/01/2021
Arrived on site to install previously diagnosed parts. Installed new icemaker and ice bin. Tested the icemaker and everything works as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
David S
Job Details: 07/01/2021
"Arrived on site for sealed system repair. I gained access to the compressor and hooked up my gauges and found the unit only holding 15psinlow and 5 psi high after I out a charge and left it resting at 50psi previously. I put 120 psi of nitrogen into the system and could hear the system leaking inside the cabinet wall, in the toddle loop. I called techline and spoke to Bruce. I advised of the situation.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Elgin, TX 78621
Matthew
Job Details: 07/01/2021
"Arrived onsite for freezer not sealing correctly and unit shutting off. Upon arrival put unit in diagnostics and found no errors, unit was functioning properly on arrival. Found several areas where the gasket was not making a good seal and corrected. However, when inspecting the bottom of the door found 1/4in gap between gasket and frame. Took pics in SD. The gasket alone will not compensate. Unit will need door replaced. Need to order door and gasket. Office to reschedule ; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate) and 1 W11501317 (GASKET )"
We serviced a
GE MICROWAVE
Model JVM7195DK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed parts. Completed high voltage repair. Replaced magnetron and diode and secured capacitor. Tested unit and unit is heating. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for dishwasher not drying. Upon inspection I found some water droplets on the inner walls of the tub. I ran diagnostics and clamped the hot wire to the junction with my multi meter to test for amp draw. I found when the heater is engaged it jumps to 8amps and slowly goes down as designed. I opened the unit and confirmed the element is hot and sizzling when water drops on it. With no error codes present I called techline to report the situation. SR#7731141819. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 07/01/2021
Arrived on site and inspected range with a broken bake element. Confirmed complaint and found that the bake element burst and its causing the no heat issue. Ordering bake element please put customer on first available appointment for return service. Needs more work Office to reschedule return services; ordrng 1 W11182108 (BAKE ELEMENT)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit not cleaning well. Tested and found heater not operating due to an f7 error. Repaired heater circuit. Advised customer On best use and care practices.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed reservoir to resolve leaking reservoir. Replaced reservoir to resolve. Retested unit with new reservoir and verified no drips present.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78701
Luis
Job Details: 07/01/2021
"Arrived on site for water leaking. Per customer unit has flooded 3 floors,ran diagnostics water entering unit no leaks ran external drain pump water drained no leaks at machine or tubing,ran same 2 test four times all four times water entered machine no leaks and water drained no leaks at tubing or pump. Ran unit through a normal cycle no leaks powered unit off informed tenant no visible leaks found."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78731
Luis
Job Details: 07/01/2021
Arrived on site for no lights in fresh food and freezer section. Diagnosed defective upper freezer led and left middle led in fresh food section. Replaced both leds all leds working as designed. ; used 2 W11462342 (Led module) from stock
We serviced a
WHIRLPOOL WASHER
Model LSQ8000LQ1
Near Austin, TX 78748
Kevin
Job Details: 07/01/2021
We serviced a
WHIRLPOOL WASHER
Model MVWC425BW0
Near Austin, TX 78748
Jacob
Job Details: 07/01/2021
"Arrived onsite for unit not starting the cycle after sensing with no water filling. Put unit through automatic diagnostics, and unit passed with no issues, checked the for error codes and unit had no error codes stored. Tested unit in a normal wash and unit was working with no issues. Did notice the unit had a lot of suds inside the unit with nothing in it. Let customer know about cleaning of the unit to use vinegary to help cut down on left over soap in the unit. Possible the control would need to be replaced if issue persists.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Round Rock, TX 78681
David S
Job Details: 07/01/2021
Arrived on site for dishwasher not finishing cycle or draining. Upon arrival found unit visibly unleveled and leaning causing the water weight to open door and stop cycle. Leveled the unit and ran it through a diagnostics test to find all functions operating as designed. Call complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for wall oven combo with microwave door not closing properly. Upon inspection I found the light would stay on when the door is closed and I can hear the right side interlock intermittently not engaging. I removed the door and disassembled it. I found the bottom part of the plastic liner was not snapped in. I corrected the liner and re installed the door. This helped the issue but the light will still come on if you barely bump the door. I am ordering the hinges to complete the repair and returning with the door panel JIC. Office to R/S due to part availability ; ordrng 2 W10874474 (Hinge)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2021
Arrived onsite for question about loading and freshness products. Tested unit and found all operating as designed. Advised customer on unit operation and best use and care practices.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Georgetown, TX 78628
Lou
Job Details: 07/01/2021
"Arrived on site to inspect dishwasher not cleaning and not draining. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and heater all functioned properly. I found the unit is missing the kick plate.I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. I installed the kick plate and 2 retainers. The retainers came from my van stock (WPW10503548). No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS03
Near Austin, TX 78730
Luis
Job Details: 07/01/2021
"Arrived on site for cooling complaint. Found unit shutting itself off and on diagnosed a defective main control,unit will need updated control kit.; ordrng 1 W10818296 (Control) and 1 W10822580 (Fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
David
Job Details: 07/01/2021
"Arrived on site to follow up on dishwasher that customer says is making excessive noise that may be a grinding. Customer advised me that around the 50 or so minute mark of the cycle, noise will increase and remain for 10-15 minutes. Measured with decibel metering apps on 2 devices and found the noise will at times peak around 55 - 58 DB. I found that if the water level fill wasnt at max, the wash motor would be a bit louder, and also found that the noise spikes were when the upper spray arm was spraying water that hit the door. I called tech line and spoke with Andrew, SR7731145845. Andrew advised that if the unit is performing correctly and no parts are failing this is working as designed. Checked insulation and found insulation is proper and correct. Andrew also advised that the DB measurements can allow for 20% over in terms of noise, but that there are several factors that can change the exact noise readings of the unit. No failed parts found, and unit is operating as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB2
Near Andice, TX 78628
Jonathan
Job Details: 07/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed control and display clock, installed new. Set time and tested operation. All tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
"Arrived on site for unit not working after leaving door open to let cool. Upon arrival dismounted the unit from the wall and pulled it out. After dismounting I checked resistance on the thermal fuse in the front and found it to be broken. Replaced the thermal fuse and reassembled the unit to test. After testing found all functions operating as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Driftwood, TX 78619
Robert
Job Details: 07/01/2021
Arrived on job for complaints of not starting. Found open fuse. Replaced fuse and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David
Job Details: 07/01/2021
"Arrived on site to follow up on refrigerator that is not powering on and cooling. On previous visits we had tested and replaced the evap fan, due to surging. With new fan the behavior persisted. Replaced control with updated control kit and ran unit. Unit would constantly recycle and not power on and keep items on. Disconnected and checked every harness one at a time, and found no improvements being made. Replaced control with a new one to make sure old was failed and it did not change. Talked with both SW and CS and no additional troubleshooting items found. Voltages are good at the wall and into the control, but unit just resets and recycles.
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XB
Near Austin, TX 78732
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not powering on, found blown fuse on module, I replaced fuse, unit popped the new fuse, found failed module, ordering module and bringing UI as well. ; ordrng 1 W10857232 (Module) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
"Arrived onsite for ice maker not producing ice. Upon inspection I found the fill was very weak and not filling the reservoir fast enough to recirculate the water. I found the reservoir pump dead or not engaging when called for in manual diagnostics. I checked and found 14VAC at the connector for the pump. I am ordering a valve, bin thermistor due to the customer stating it was over producing before it stopped producing completely. Returning with the pump assembly, valve, harness and bin thermistor jic. Office to R/S once authorization is approved ; ordrng 1 W10881366 (Valve) and 1 WPW10511923 (Thermistor) and 1 AUTHO (Autho)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Del Valle, TX 78617
Jacob
Job Details: 07/01/2021
"Arrived onsite for unit making a noise when going into the spin mode. Put unit in diagnostics and got an error code for off ball load. When in automatic test, the unit went to spin and it made a loud noise. Upon further inspection. Found that the cam was extremely worn down. Replaced the cam. Tested unit. Unit tested good. No noise at this time. Was not able to speak with the tenant to let them know about the loading procedure. Need to let the tenant know that no heavy items can be washed to avoid this kind of issue and get off load balance issues. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78745
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected Washer and found Gearcase is beginning to leak oil, a new one will be needed to correct issue.; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Cedar Park, TX 78613
Justin
Job Details: 07/01/2021
"Arrived on site for an ice maker not making enough ice. Upon arrival there was a sheet of ice on the grid, but the ice was very thin. The reservoir was also full. I put the unit into diagnostics mode and found the valve, recirculating pump, drain pump, evap and compressor, hot gas valve, and thermistors all working as designed. I then let it run through a normal freeze cycle and found that the cycle was canceling out to early, leaving a thin layer of ice on the evap. This indicates a faulty water level sensor telling the unit enough water was gone (signaling that enough water has frozen already) and would start draining. I am ordering the recirculating pump with the integrated sensor. Office will have to reschedule. Return tech will need to install the part and let the IM run through a harvest to verify repair. ; ordrng 1 W11542867 (Recirculating Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/01/2021
Arrived on site for CSI refrig FC not cooling. Found freezer cooling at 10 degrees. All items inside had good frost patterns including evaporator. Ice cubes hadnt melted and were healthy cubes. Gasket was getting a good seal. Tenant admitted to packing freezer too tight with food. Before we arrived the freezer had been emptied. Explained to tenant to avoid over stuffing freezer and not to allow boxes or food to protrude past the back of the top shelf to allow proper air flow of the freezer. Temps were set to recommended. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/01/2021
Arrived on site for MAKING GRINDING SOUND ENTIRE CYCLE - LONG DRY TIMES AND VERY LOUD. Took temps and found the dryer heating as designed. While running the dryer was making loud vibrations. Narrowed down noise to be coming from underneath the dryer. Placed a towel under dryer while it was running and the noise was nearly gone. Disassembled dryer and placed pads underneath the exhaust pipe and more pads underneath the motor. Reassembled the dryer and noise was gone. Had tenant verify the noise was gone and she was very appreciative. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Jarrell, TX 76537
Lou
Job Details: 07/01/2021
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the unit without rinse aid in the dispenser. Placed unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I checked amp draw to the components. I found all components are operating as designed and the element is showing 7-9amps during wash & drying cycles. Made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not cooling properly, found failed pantry UI harness and failed RC fan motor, also found lights not working in top of RC and in FC, I replaced FC module, unit still had no lights, I used jumper wire on RC lights, still no lights, ordering LED supply board, if that doesnt fix the issue, the unit would be non repairable as far as the lights are concerned. ; ordrng 1 W10804160 (LED power supply) and 1 Cnote (Needs Auth)"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 07/01/2021
"Arrived on site for TURNS ON, BUT THE CYCLE WILL NOT ACTUALLY START. Placed in diagnostics and got F4E4, F3E6, and F4E1. Based on error codes checked voltage at the wall and was getting 240. Moisture sensor was clear and within range. Once fuse was tested found that it was faulty. Removed fuse and installed new fuse. Used vacuum to clear out the dust and lint inside. Found lint that looked like it had gotten wet then dried inside the inlet blower duct. Overall interior of dryer was not too dusty with lint. Turned on timed dry and the dryer was turning and heating as designed. Customer stated the green cycles at the top do not heat. Ran heavy duty and bulky. Dryer didnt seem to be very warm. Customer showed me location of dryer vent on the roof. I could tell it had recently been replaced. No lint or debris from my view point. C
We serviced a
GE FREEZER
Model GFD28GSLCSS
Near Taylor, TX 76574
Wesley
Job Details: 07/01/2021
Arrived onsite and found gasket open at bottom preventing good seal. Heat treated gasket to repair. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78749
Luis
Job Details: 07/01/2021
"Arrived on site for ice build up in freezer section. Gasket sealing correctly found gaps between liner and cabinet,added adhesive to gaps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan
Job Details: 07/01/2021
"Arrived on site to install previous diagnosed part. Removed failed harness and installed new. Tested operation. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Georgetown, TX 78633
Jonathan
Job Details: 07/01/2021
"Arrived on site for washer not spinning and showing error LD. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. 1st test cycle completed 2nd received error OL/ overload. Found tub not engaging for spin cycle. Tested damper shock and found tub continues to bounce. Will need to replace hub and shocks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Wimberley, TX 78676
Robert
Job Details: 07/01/2021
Arrived on job to check on compressor running. Confirmed the compressor running no cooling. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Smithville, TX 78957
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed part. Replaced actuator. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near The Hills, TX 78738
Brandon
Job Details: 07/01/2021
"Arrived on site to replace failed actuator, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
"Arrived on site for LED lights in FC and RC not working. Upon arrival gained access to freezer led and swapped it with new one. Led lights still were not working. Next we gained access to the led supply board and found it pushing 3.2 VDC. Ordering new control. .; ordrng 1 W10804160 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78702
Jacob
Job Details: 07/01/2021
Arrived onsite for unit not going to the next part of the cycle after the fill. Tested unit. Found F3E1 pressure system fault F8E1 long fill. Tested unit in quick wash. The unit filled all the way up with water and then drained the water but stayed draining. Upon further inspection. Found that the level switch hose was no able to pass air to the control. Left unit unplugged. Ordered wire harness and need 2 man. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11028053 (harns-wire) and 1 W11417071 (HARNESS)