Arrived onsite for not washing and found unit with failed filter trap hooks causing friction on the lower spin arm. Used the sump and motor to repair the friction and washing issue. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to test unit for rack falling down, tested unit found wheel has slipped out from the rail, reset to wheel in slide, showed customer how to do it if it happens again, unit is now functioning as designed, job complete"

Arrived on site and replaced previously diagnosed FC door switch. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for not making ice. Upon arrival test unit and ice maker is operating correctly just not receiving water. Test valve and is good. Found ice maker water container was blocked causing line to freeze. Cleared container and ice. Test unit and ice maker harvested correctly. Job complete

Arrived on site for unit leaking. Upon arrival. Supply water valve is off. Turned water on and water immediately began leaking from valve. Found hose not tightened to valve correctly. Secured the connection and no longer leaking. Ran a normal cycle for several minutes and there are no leaks present. Unit is operating a designed. Job complete

Arrived on site to install previously ordered parts. Replaced outer glass W1160022 and nameplate W10839793. Job complete

"Arrived on site for cycle not advancing, upon arrival ran diagnostics and got error code F2-E1 stuck key. Ran manual components test and during agitation and spin test the control would power off. Need to replace control. Replaced control W11603810. Test unit and unit now operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for over producing ice. Found no matter what I did bin thermistor was reading open. Replaced bin thermistor and advised to monitor. No leaks detected. Job complete .

Arrived on site and found dishwasher is leaking from left hand side of door gasket. Took multiple pictures and replaced door gasket. Ran a normal cycle and didnt observe any leaking after gasket replacement. Also found a lot of soap buildup on washer racks etc. recommended to homeowner that less detergent be used. Job complete

"Arrived on site and inspected ovens and found top oven is not displaying anything on the control panel when a bake cycle is attempted. Customer also says that it trips the breaker outside. Lower oven works properly and does not trip the breaker. Uninstalled ovens and replaced both control boards. After replacement top oven is displaying properly and both ovens will run a big cycle and did not trip the control board. Requested that customer monitor them for correct operation, job complete"

"Arrived on site and inspected range and found display is not working properly and all knobs are melted or broken. Replaced control board and knobs and range is now working properly, job complete"

Arrived on site found multiple areas in fresh food section with scratches and paint chipping away called tech support sent pictures tech support sending pictures to product review team. Per tech support customer to contact Jenn air customer service.Sr#7736321204

"JUIFX15HX00 Arrived to inspect ice production issues. I found the inlet valve would only allow a slight trickle of water enter the reservoir. During further inspection, I found the air intake at the condenser severely plugged. I removed the debris and replaced the valve and tested. The unit resumed normal operations and there were no leaks observed during service."

Arrived on site to test unit for unit leaking. Customer said it hadnt leaked at all. Found customer had high pan on there. No leaks present job complete.

"Arrived on site to install icemaker, installed all parts and tested unit is functioning as designed. No leaks where observed during service. Job completed."

"Arrived to unit 3606, inspected unit and work area. Customers complaint was unit stoping in the middle of the cycle. Entered diagnostic and retrieved error code F8E1. CALLED techline and spoke to Chris SR#7736323069 and recommended to replace the control due to the water level sensor not reading correctly. I replaced control and calibrated unit. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for a refrigerator that stopped making ice. The customer stated it started doing the same thing before the compressor was replaced. I found the FC temp staying between 19-23 degrees but the RC was cooling properly. I accessed the compressor compartment and looked for dye checking all the joints, lokrings, and drain pan finding no dye anywhere. I tested pressures and found them correct for the temperatures. I found frost building back to the compressor when the FC started cooling. I removed the drawers and lower pan to inspect the evaporator finding a block of ice built up on the compartment thermistor cover. I removed the ice and accessed the evaporator finding a solid block of ice in the upper right corner behind the thermistor. I removed the ice and found the defrost thermistor loose. I secured the thermistor with zip ties. I found the suction line almost bent flat where it came out of the liner. I opened the line up. I tested the unit and had good refrigerant flow and no restriction. I found all the air dam tape in place on the evaporator and the foam air dam pieces in place on the fan. The unit is working as designed. I told the customer to monitor the ice maker and call us if they do not have ice in the morning. Call complete."

"Arrived on site for no ice. At time of visit some ice in bin only covering bottom of bin,ran diagnostics icemaker thermistors passed,fresh food and freezer thermistors passed,ran ice box fan passed,ran harvest test passed,ran fill test passed. Adjusted settings on ui let customer know about fast ice operation"

"Arrived on site for microwave not heating and stopping mid cycle . Found unit will run for 3 seconds and making loud noise then end cycle . Vent fan lights , filter board,fuse , turntable motor checked normal. Found one of the micro switches on interlock failed . Replaced interlocks and adjusted door frame. Unit is not shutting off but not heating . Replaced mag,cap and diode. Still not heating . Replaced control. Unit is now heating to WP specs . Job complete ."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5.25oz of R134a refrigerant and allowed the unit to equalize. Once equalized, I plugged the unit in and monitored pressures. Pressures are holding good at 0/130 (photos) and is beginning to cool. I recommended the customer allow the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the gas valve failure, I removed and replaced the the valve and tested and unit is operating as designed. Tested the gas line connection with my liquid gas leak detector and no gas leaks detected during service. Job completed."

Arrived onsite for doors not closing properly. Upon arrival inspected unit. Found unit un level causing left door to be lower and not make proper contact with the mullion and door catch. Adjusted unit. Door is now leveled and closing properly. Job complete

Arrived onsite for dryer shaking bad. On inspection I put the unit in diagnostics mode and ran the unit it passed. I load a small load into the unit and did quick wash. When it got to the spin cycle and was ramping up the tub leaned hard to the right back and the machine lifted up on the left back. I killing the power and installed new suspension. We tested and the unit is operating as designed and no water leaks detected during service.

Arrived onsite for dish not drying. On inspection the customer was showing me that the plastic still had water on them. I tested the heating element in it was drawing 7.5 amps. I informed the customer that plastic will always have water on them. Explain to preheat the water before you turn on the dishwasher and at the end to open the dishwasher up to let the steam out so it will not collapse on to the dish. The unit is operating as designed and no water leaks detected during service

Arrived onsite for a refrigerator that was making a noise and is now completely dead and nothing works. I found the refrigerator off when I arrived and the customer had all the doors open. I found the circuit breaker tripped. I reset the breaker and the compressor and fans all turned on with the unit cooling and irking as designed. I checked the bimetal and found it open. I found about a 1/4 of water in the condenser pan. I accessed the evaporator and tested the defrost circuit finding it good. I put it in a forced defrost and had voltage to the bimetal. The customer had a video of the noise and it doesnt sound like a fan hitting ice but I am not ruling that out because of the video. I made sure the unit was level and could not duplicate the noise. I asked the customer if the noise comes back to open the FC door and see if it gets louder. I set the defrost to the basic 8 hour setting. At this time the unit is working as designed. Call complete.

"Arrived on site for refrigerator not sealing properly around top of fc door. Upon arrival confirmed moister build up on top middle area of fc gasket but no moister on sites, divider bars(horizontal and vertical both clear) found door gasket fully sealing but found door rails hanging. Replaced rail brackets then also check mullion heater in test 34&35. Tests passed. Unit working as designed. Call complete"

"Arrived on site for refrigerator not dispensing ice correctly. Upon arrival confirmed issue and found dispenser would occasionally get stuck/caught with ice inside of bucket. Found ice was forming together because of air leak through ice door. Replaced ice door, adjusted temps to factory settings and instructed customer to readjust certain items in fc to allow for better airflow to icemaker and rest of fc. Found unit working as designed with no leaks. Call complete"

Arrived on site to test unit for stuck filter and cosmetic damage. Replaced filter and took pics of cosmetic damage. Advised customer to contact JennAir since unit is past 30day cosmetics. Customer stated he reported damage to contractor and vendor day of installation. No leaks detected. Job complete.

"Arrived on site. Found mullion not entering catch,adjusted mullion tested door operation good mullion entering catch correctly. Found loud noise while damper opening replaced defective damper control."

"WA52A5500AW Arrived to inspect washer starting again after completing. I found the issue was the unit was stall out in the latter stages of the cycle and then add more time, apparently, restarting the cycle. The unit was leaning back far enough the tub was resting against the back inner wall of the cabinet and likely tripping the off balance, which the customer verified was happening. I corrected the setup and centered the basket within the chassis and tested. The unit operated as designed and the customer will contact if there are further issues. No leaks observed during service."

Arrived on site to install previously ordered parts. Installed suspension W11400156 and tub ring W11590590. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

"Arrived on site. Found defective fresh food door gaskets,replaced defective gaskets,remolded door seals checked door seals and operation good."

Arrived onsite for broken track and bucket and replaced bucket and rh track. Unit is now operating as designed. All checks good.

Arrived onsite for leak from filter housing removed and verified seals on filter. Re inserted filter and tested. Unit is now operating leak free. Advised customer on findings. All checks good.

Arrived on site. Replaced heater assembly that includes harness powered unit on fan powered on.

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site to diagnose refrigerator with multiple dim lights. Checked each module and found the upper front module in the RC under the icemaker had failed again. Replaced module under parts warranty. Once replaced all modules working as designed. Repair completed.

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site to test unit for display not working. You can tell display is trying to come on. Will need to replaced display board .ordrng 1 WPW10464535 (Control board)

"Arrived on site for refrigerator, inspected unit and work area. Installed all parts ordered. Tested and unit is now operating as designed. Customer made me aware that they wanted to buy a new drawer for the refrigerator. ordrng 1 W11162443 (Drawer) and 1 CNOTE/PARTDROPOFFONLY (CNOTE / PART DROP OFF ONLY)"

Arrived onsite for refrigerator not cooling. The customer said that the unit was frozen last week. They called a local tech out to look at it and said it need a new compressor. I gain access to the fc evap in tested the thermistor and it read 21k and it was close that equals 3? and the FC was 2? it was good . Ohmed out the evap heater and it was 30ohms. The rc was 41? and the fc was 2? the evap fan was on the whole time I was there and the compressor never shut off. The temperature of the compressor was 173? was too hot to touch. Ordering a compressor and parts. ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10836706 (Evap) and 1 W10510988 (Suc tube)

Arrived onsite for dryer light out. Upon arrival inspected unit. Found door switch failed. Unit will keep spinning when door is open and not close relay for light circuit. ordrng 1 WP3406107 (Door switch)

Arrived on site to replace spark module. Replaced module test unit and unit test good.

Arrived on site to replace terminal wire. Replaced wires test unit and unit test good job complete.

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Take a temperature of the refrigerator and freezer sections and found the refrigerator sitting at 36?F and the freezer sitting at 2?F. Did not see any evidence of any defrost issue on the unit and the unit was calling as designed. The customer advised that she had a another service company out who had determined that there was a defrost issue and that they had come four days ago to defrost the entire freezer. Check resistance on the Thermistor is from the control and found 10.7 ohms of resistance on the RC thermistor and 22.5 on the freezer defrost thermistor. Found that matched the temperature readings inside the freezer and refrigerator sections. Checked resistance through the heater and the defrost thermostat. Found both within range. Check voltage going to the heater during a forced defrost and found 120 V going to the defrost heater. Spoke to JC and was advised the issue would be most likely a DC Short or an electronic issue, but he had me read a message from management regarding issues with the 5 door refrigerators.

Arrived on site for a washing machine. That is not filling up with cold water. Inspected unit and work area. Did confirm the customers complain and found hot water coming in and cold water was requested. Checked out the back of the unit and touch the houses. Found that the hot water hose was hooked up to the cold water valve and the cold water Hose was hooked up to the hot water valve. Swapped the two valves and test of the unit. The unit began to work and operate as designed.

"Arrived on site for a wall oven. That is not heating. Inspected unit and work area. Replaced the transformer and tested the unit. Still found the unit would not heat. Check voltage going to the transformer in Carmel voltage across the transformer or the red line going to the chassis ground. Check voltage at the Magnatron TOD and still found no voltage being supplied. Traced voltage back to the control and found no voltage coming from the control.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found frost on the FC evap cover. Removed the cover and found the evaporator engulfed in ice/frost. Using my steamer, I removed most of the debris and tested the bimetal and found it closed. I researched the part in the parts breakdown and found the part prescreened was the incorrect part. Using a part from my van stock (WPW10225581) I removed and replaced the bimetal and removed more ice. Tested the unit in diagnostics and forced defrost and could hear the element sizzling from the water hitting it as the ice melted. I recommended the customer leave the unit unplugged for at least 24 hours and leave the FC door open and place a fan on the compartment to defrost the ice faster. I vacuumed the water from the drip pan at the back of the unit. No water leaks observed during service, job completed."

Arrived onsite for a cooktop that has no power. Upon inspection I found that there was no power at the wall I plugged the unit back in and checked the breaker and found that it had tripped. I reset the breaker and found that it tripped immediately I then unplugged the unit and reset the breaker again and found that the same thing happened again. Meaning that there may be some wrong with the wiring on that circuit or the breaker itself.

Arrived onsite for a cooktop that is no longer igniting. Upon arrival I checked the breaker and found that it was miss labeled as lighting on the outside breaker box. I reset it and tested the outlet and found polarity good. And a solid 120 at the plug. I tested the unit several times and found that the unit is now operating as designed. If this happens Agatha cx will correct the issue.

"WFG550S0HZ0 Arrived to inspect control for oven not working. I found the unit was displaying F2E1 and there were a few segments missing within the DRO. control removed and replaced. All functions returned to the unit and it operated as designed. No gas leaks detected during service.

Arrived on site to diagnose washer that was not advancing through cycles. Ran diagnostic cycle and found cold inlet was super slow and weak. Removed cold line and found sediment covering the screen. I was able to blast and clean off the sediment. Retested unit and verified proper flow.

"Arrived on site to install previously diagnosed and ordered parts. Due to,the gearcase failing and leaking oil onto the cam and belt and the actuator arm breaking, I removed and replaced the gearcase, cam, belt and actuator and calibrated the unit. Tested in diagnostics and the unit is operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap fan motor and harness failures, I removed and replaced the motor and harness and installed a new FC thermistor cover and tested. Unit is operating as designed and evap has a good frost pattern. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator freezer frosting up. Upon further inspection, I immediately found the UI missing digits and pointed it out to the customer. I opened the FC drawer and found a large amount of ice/frost built up inside which is a sign of an air leak. When I closed the drawer, I found the it gapped on the right side. Also found the freezer section filled with too much food items. Cleared the food items from the freezer baskets and closed the unit door and it is closing properly and sealing properly. Customer advised the fresh foods section ice maker isnt working properly. I advised that due to the air leak and frost/ice build up, the freezer section is getting too warm for the ice maker to harvest properly. I recommended the customer leave the fresh foods doors closed and unplug the unit and allow the freezer section to defrost and clean the remaining water before plugging it back in before placing their food items back inside and to not fill it as much to allow the door to close properly. No water leaks observed during service, job completed."

"Arrived onsite for vent hood filter not staying in place. Installed 1 of the 2 filters to fix the issue of filter falling out. The other filter was damaged, reordered another filter. ; ordrng 1 W11568741 (Filter)"

"Arrived on site and found mullian surface has a repulsive magnetic field. It is pushing against magnet in the door seal and not allowing a proper seal. Spoke with tech line and this should not be happening and there is no explanation for it. There is no known way to correct this, job complete

Arrived onsite for a DW. But the tenet locked the top lock and did not answer the door when I knocked and when we reached out to them from the apartment office and they still did not answer. I decided to reschedule. Or office to reschedule.; O-emld tckt

Arrived onsite for unit leaking. Upon arrival disassembled and inspected previous work done. Connections and assembly is good. Noticed vent trap was hanging down. As water would fill the unit would begin leaking out. Secured trap. Tested again and no other leaks were detected. Unit is functioning properly. Job complete

"Arrived on site to test unit for not drying properly, customer stated that unit will shut off but timer is still going and its intermittent but on timed dry is runs good, tested unit found shorted moisture sensor error and stuck key error, will need to replace moisture sensors, moisture sensor harness and UI, ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Sensor harness)"

"PFE29PSDCSS Arrived to inspect noise and cooling issues. The unit had gone through an apparent freeze-up and had recovered well, but the drain tube assy for the RC was plugged and the drip pan overflowed, filling the area below the crisper. I removed and cleaned both the FC and RC drain tubes and then removed the ice from the floor of the RC chamber and verified all functions present and operating as designed. No leaks observed during service.

Arrived on site to test unit for center burner knob not staying. Test unit and found valve shaft broken. Will need to order new manifold for center burners. Office to reschedule ; ordrng 1 W11381269 (Manifold)

Arrived on site for refrigerator needing previously diagnosed fc evap motor asm. Upon arrival reconfirmed issue and installed part. Found fan motor working as designed and informed customer 24 hrs to stabilize temps and refill ice bucket back up. Call complete

"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised thst the unit oven is not heating and after attempting to heat on bake at 350, the oven stayed at room temp. I removed the bottom panel and tested on bake at 350 degrees. I found the ignitor failed to illuminate. Tested ohms to the ignitor and found 1417 kohms; way out of range for room temp reading. I removed and replaced the ignitor and retested and the unit continued to fail. I tested the control and found it not providing voltage; therefore, I removed and replaced the main control and retested and I could hear the relay clicking, but the unit continued to fail. I tested voltage at all points and got good voltage (123V). Using my jumper wire, I jumped the harness to the valve and tested on bake again and found the unit operating properly. I advised the customer of my findings and they advised that they need the unit repaired before tomorrow evening. I am ordering the valve and another ignitor. No gas leaks detected during service.; ordrng 1 WP98014893 (Valve) and 1 W11176454 (Ignitor)"

Arrived on site for dishwasher leaking from left side. Upon arrival confirmed complaint and found water trails leading from door gasket to under the tub. Found n9 cracks in tub and all hardware under unit didnt leak during tests. I made repair. Found unit working as designed without leaks. Call complete

"Arrived on site for water taste bad and humming sound. Upon arrival Test unit and sound is from evaporator fan. Customer states that water taste like it has a chemical. Customer replaced filter a couple times and said purged water everytime and still same issue. Found RC temperature is 45 degrees and will not get colder. Evaporator and compressor run continuously. Found evaporator is only frosting from the bottom half. Contacted SW for assistance. Ordering sealed system repair. This is a r600 system. Ordering nitrogen, r600 kit, compressor, Uv drier, and access valve. Office to reschedule . Confirmed water taste is normal at this time.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 Kit)"

Arrived on site for walloven showing f9e0. Upon arrival confirmed complaint and error. Clear3d error and tried resetting power to unit. Found breaker to unit not shutting off power and recommended to customer to repair breaker issue before oven could be fully diagnosed. I did clear error and tested both ovens at 350. Found ovens heating as designed. Call complete

"Arrived onsite for a washer making a grinding noise and leaking water. I tested the washer in the auto cycle and it completed the cycle and worked as designed. I found no water leaks. I did see where the cold water line at the valve had been leaking and saw a water stain on the back panel but the line was already tightened up. I ran a manual high speed spin and could hear a metal crackling sound. I removed the gasket and ran the high speed spin and could still hear a noise from the gearcase. I replaced the gearcase and reassembled the machine then ran the high speed spin test again finding it making the same noise. The basket will need to be replaced. Ordering W11172199 basket and will return with the hub, suspension, and cam. Office to RS.; ordrng 1 W11172199 (Basket)"

Arrived on site to test unit for burner not lighting all the way around. Found wrong orifice for center and outer. Switched them around and unit working as designed.

Arrived onsite for a washer to possibly replaced previous diagnosed parts. The unit is stacked and will require two men. To remove. Office to RS.; O-emld tckt

Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor.

Arrived onsite for a cooktop with abnormal colored flames. I tested the cooktop and found the flames normal height and burning baby blue in color. The cooktop is working as designed. The customer showed me a video and the flames were all orange in color. I asked the customer if they use a humidifier and they confirmed they do at times. I explained that this would cause the color flames they were seeing. I explained that when it does it again to open the back door for a few minutes and it will go away. The customer stated the right grate will slide to the right of the cooktop and will not stay in place when moving pots or pans on the grate. I found the grate warped and not staying in place. The grate will need to be replaced. Ordering W11204009 grate kit. ordrng 1 W11204009 (Grate kit)

Arrived onsite for a washer that is leaking after the bellow was replaced. I ran diagnostics and found it leaking when filling with water. I found the hose attaching to the nozzle at the bellow not all the way on. I corrected the hose and tested again. There were no other water leaks present. I found the spring on the front bellow clamp broken and the clamp needs to be replaced. Ordering the clamp.; ordrng 1 W11266654 (Clamp)

"Arrived on site for refrigerator not making ice properly. Upon arrival confirmed complaint and found ice formation showing over filling. Found ice maker is getting stuck mid harvest, and not shutting water off when needed. Also found air leak through ice door seperator causing ice formation under bucket. Rescheduled customer to complete repairs with new W11189145 ice door separator, and w11557001 ice maker.; ordrng 1 W11189145 (Ice door separator)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was error code F7E5. Entered diagnostic and verified the error code F7E5. I then ran a diagnostic cycle and unit got to step 17-18 and it would not do anything . Tilted unit backwards and found water leaking from gearcase shaft. Unit is going to need a new gear case slider, clutch, Washplate, lower harness and will return with pre-diagnosed parts. Reschedule for 05/11/23. ORDER AUTHORIZATION ; ordrng 1 W10734521 (Slider) and 1 W11409746 (Lower harness) and 1 Washplateremovaltool (Washplate removal tool) and 1 OrderAutho (Order Autho)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling round that the unit had frost build up on the evaporator cover indicating that the defrost is not working. Im ordering the defrost heater and returning with the control to replace both. I advice the customer that some parts are not available at the moment and can take longer than usual to get them. I advised customer to defrost the refrigerator and plug it back in after defrosting to get them by in the meantime. Customer will have to defrost the refrigerator for 24hrs before our return date. No leaks where observed during service. ; ordrng 1 W11650660 (Heater)"

Arrived onsite for a dishwasher with an unresponsive console and the machine is not starting. I found out that the unit does work but the normal cycle selection on the console will not respond. The console will need to be replaced. Ordering W11622500 console. Office to RS.; ordrng 1 W11622500 (Console)

Arrived onsite for a cooktop that made a pop while the tenant was cooking and now it wont power on. I found no DC voltage out of the module to the UI. I replaced the module again and programmed it to 23. I tested the unit and found it working as designed. I found a thermal crack in the cooktop and it will need to be replaced. Parts is still under manufacture warranty. Ordering WPW10396824 cooktop. Office to RS.; ordrng 1 WPW10396824 (Cooktop)

Arrived onsite for unit right rear burner not igniting. Unit was sparking but not igniting. Replaced burner head but did not change. Unit appears to be grounding incorrectly. Ordering Right rear orifice holder. Office to reschedule ; ordrng 1 W11319747 (Right rear orifice holder)

"Arrived on site for lower drawer, double drawer refrigerator, issue. Lower drawer is sticking to the cabinet. When pulled the gasket is pulled from position. Adhesive seems to be making the door stick to the liner frame. Customer has tried cleaning the surface. Recommend ordering gasket and bringing adhesive remover such as goo gone. Ordering gasket for return. Office to reschedule. ; ordrng 1 W11568947 (Lower door gasket) and 2 W11360665 (Top/bottom gasket)s and 2 W11579578 (Short door gasket)s and 1 Adhesiveremover (Adhesive remover)"

Arrived on site and found belt is also broken he will need to be ordered; ordrng 1 661570V (Belt) and 1 279782 (Switch)

"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,checked solenoid no power also,removed housing checked wire connections and harness good can hear clicking from the relays on the main control. Replaced main control same issue,good voltage out of control. Checked power at freezer liner harness no power checked connections in compressor compartment good,called tech support per tech support issue with wiring in liner wall job info being sent to product review team; used 1 W11566851 ( ) from stock"

"Arrived on site to test unit for rattling noise, customer stated that the noise is present when fan turn on and off, tested found it coming from damper opening and closing, stated to customer that is normal operation, also stated that metal rack needs to be removed from unit if it is not being used to prevent accidental arcing out, job complete"

Arrived on site for refrigerator needing previously diagnosed fan blade. Upon arrival confirmed complaint and found condenser motor had fully failed along with blade. Found new motor came with additional spare blade and I installed new condenser motor kit. Found unit working as designed. Call complete

"Arrived on site for washer showing f9e1 in ser mode. Upon arrival confirmed complaint and found F9e1,f7e1, & f8e2 in diagnostics as well as error codes showing up because terminal connection for power supply were improperly connected and not polarized properly. Found drain motor still failing after fixing wiring o terminal block. Replaced it then retested unit. Found no leaks and dishwasher working as designed with no failures. Call complete"

refrigerator that is making abnormal sounds. Inspected unit and work area. Confirm the customer complaint via video and found what sounded like the compressor running and refrigerant going through the refrigerant lines. Unplug the unit and plugged it back in to get the unit into diagnostics. While the unit was unplugged and the refrigerator compressor had stopped, started hearing the screeching sounds coming from the top of the refrigerator, indicating refrigerant going into the evaporator. Found no evidence of any defrost issues of any kind and the customer advised that the unit is working just fine. Ran the unit through multiple stages of testing and did hear the refrigerant coming through the evaporator making slight groaning sound. I did advise the customer that this is normal operation and that they have nothing to worry about. The unit is working as designed. Call complete."

"Arrived on site and found oven install spacer kit was not used by installation team. When door is closed bottom of hinge is making contact with cabinet and will not close properly due to lack of spacing. Informed homeowner to contact builder this should be redone correctly it is not an operational issue it is an installation issue, job complete"

Arrived on site to test unit for filter not coming off. Test unit and found damaged filter. Filter not cover under warranty. Job complete.

Arrived onsite for unit operating without producing ice. Found icemaker in off position and had never been turned on. Verified water and cycled icemaker. All checks good. Unit is now operating as designed.

Arrived onsite and found unit operating with ice in the fill cup and some on the spout causing splatter. Cleared the fill cup and spout to correct the issue. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found motor shorted. Replaced motor and coupling. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and repaired unit by replacing sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for previously diagnosed parts. Installed the gasket and thermal pads to the door. No gas leaks detected during service.

Arrived onsite for a dishwasher leaking. On inspection did see evidence on the floor of a water leak. I ran the unit in diagnostics mode and while it was running a took pics of underneath the unit showing there was no leaks. It never leaked the whole diagnostic cycle. No water detected during service.

Arrived onsite for a refrigerator with a dent in the freezer door. Upon arrival I found that the freezer door was damaged. I replace it along with the nameplate.

Arrived onsite for a range that tripped the brakes. Upon inspection I found that this was caused by the bake element touching the back of the chassis I adjusted the chassis so that the element was no longer touching it and tested the unit and found unit operating as designed

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new LR ORIFICE HOLDER and manifold and tested the unit and found unit operating as designed. Job complete

Arrived on site to diagnose microwave making an abnormal sound. Customer said the noise sounded almost like a card in wheel spokes. With customer present i tested the unit several times and could not recreate any abnormal noises.i checked the vent tunnels going to the blower and found the tech sheet wrapper was puffed out in the plastic packing where it looks like air was being pulled into it. I removed this and retested and still didn't hear any more noise. Advised customer to follow up with video if noise returns. CAll complete.