We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Marble Falls, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect refrigerator fresh foods section not cooling properly. Upon further inspection, I tested temps in the FC=7 degrees and the RC=56 degrees. I removed the crisper drawer and found ice on the RC evaporator cover. I could see that the drip pan was bowed. Also found the digits on the UI beginning to fade out.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Marble Falls, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect ice machine with wet ice. Upon further inspection, I found the unit turned off. I turned the unit on and placed it in diagnostics and tested. I found the water flow very slow and not filling the reservoir fast enough. Advanced through testing and found the bin thermistor showing to be bad. I tested ohms to the thermistor and when it should be reading approximately 2.7kohms at 70 degrees, my reading was 1.0kohms. I removed and replaced the valve and thermistor and retested and unit is operating as designed. In the process of removing the valve, I found what appeared to be rust in the water lines to the valve and advised the customer. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/25/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit in and placed it in diagnostics. I found no water getting to the unit and the recirculating pump making a screaming noise. I checked the water line and found the water turned on at the wall. I disconnected the water line from the inlet hose and tested the water and found no water coming from the wall. The water hose has a regulator on it at the spigot. I removed the hose from the spigot and tested the water and it is flowing good. I placed a different water hose on the unit and rested and found the valve is bad. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBBC/AA
Near Austin, TX 78727
Luis
Job Details: 05/25/2022
"Arrived on site for water leaking in fresh food section. Diagnosed a clogged drain,removed compressor cover found no obstruction and clear lines in compressor compartment,found cover insulation pulled away from cover causing frozen drain,unit will need cover and drain kit.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Round Rock, TX 78681
Vincent
Job Details: 05/25/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error code F7E1. I then ran a diagnostics and found no agitation. I tilted washer backwards and inspected gearcase and found belt came lose because cam got stripped and caused belt to slip off. There oil splatter as well. Will need new cam kit, belt and gearcase. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2022
"Arrived on site for washer not operating. Inspected unit and work area. Removed top to unlock door. Attempted to perform diagnostics mode but door would continue to lock and drain. Found unit able to drain as designed. Found pressure reading water in unit. Removed pressure switch and installed new. Found same results. Found control not reading pressure switch. Found no ETA available on control, office to schedule return when ETA is available. ; ordrng 1 W11574590 (CCU)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78751
Scott
Job Details: 05/25/2022
"Arrived on site for washer not finishing load . Found suspension has a lot of bounce . Ran diagnostics, during spin getting a lot of grinding noise . Found gearcase leaking oil.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
Scott
Job Details: 05/25/2022
"Arrived on site for washer drain running and valve dripping . Ran diagnostics got F0-2 , 8-1 , 5-1 codes . Ran both Manuel and auto. Both hot and cold are not normal flows . Draining and spinning are normal. Call safety and reported finding MfrRef # 7733697676. No concession on any repairs.. All checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Smithville, TX 78957
Tyler L
Job Details: 05/25/2022
"Arrived on site for safety call. Customer complaint of burning smell. Inspected terminal block and cord, and found them good. Incoming voltage is good and polarized. Ran test cycles and found all normal operations. Tumbling and heating correctly m no weird smells or sounds. Unit running smooth. Took unit apart and inspected motor and all surrounding areas. Found nothing out of the ordinary. No burn marks and all wires in good shape. Put unit back together and ran more tests. All normal operations. Called Safety Team and spoke with Quini. Reported all findings. Same reference number to be used. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for refrigerator, inspected unit or work area. Tested unit and found no water going to icemaker. Found water valve to icemaker bad. I replaced water valve and tested. Unit is now operating as designed no water leaks observed during service. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested icemaker and found freezer icemake fill tube frozen at the tip causing water to go all over. Fill tube was not inserted all the way in causing some of that heat escape. Removed ice and addressed the tube. Did a complete harvest and its operating as designed. No water leaks observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2022
"Arrived on site for refrigerator intermittently not maintaining temperature. Inspected unit and work area. Found FC door wire harness cover torn, inspected wires and found none broken. Found good frost pattern on RC evaporator. Repaired wire harness cover. Performed diagnostics mode and tested thermistors and ran test 4 and found fan operating as designed. Found service pointer W11512766. Will need to replace UI for updated software. Powered unit off at circuit breaker. Removed UI and installed new. Assembled unit and powered on. Performed diagnostics and place unit in basic defrost mode. Tested all other operations. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Leander, TX 78641
Jonathan S
Job Details: 05/25/2022
"Arrived on site for refrigerator filter door not shutting. Inspected unit and work area. Removed filter and reinstalled. Found filter door closing. Advanced ice maker cycle and flushed water filter. Found unit operating as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model KDTM604KPS0
Near Austin, TX 78730
Scott
Job Details: 05/25/2022
"Arrived on site for poor washing . Ran diagnostics got 7-2, fa-2 error code . Unit will fill a little but wash motor will not run . Ordering sump and motor ,vent . No water leaks detected at time of service.call to set return ; ordrng 1 W11416362 (Sump and motor) and 1 W11038720 (Vent)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Austin, TX 78746
Luis
Job Details: 05/25/2022
"Arrived on site for noise complaint. Found noise from pump,water leaking from drain pump,connection,reinstalled pump no further leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Austin, TX 78749
Luis
Job Details: 05/25/2022
"Arrived on site for no ice. Found broken wires at door hinge,repaired wires at hinge ran diagnostics icemaker dumped iced,ran fill test passed.
We serviced a
ELECTROLUX DRYER
Model n/a
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for dryer, inspected unit and work area. CX explain they had vents cleaned and while having vents cleaned unit stoped working. Set unit in diagnostics and found error codes stored E52 E54. Will need to order motor and main control to complete repairs. Office to order parts and reschedule for service. ; ordrng 1 5304513547 (Main board) and 1 134693302 (Motor)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76711
Tyler
Job Details: 05/25/2022
"Arrived on site for dryer not heating. Upon arrival confirmed issue and after disassembly of u it I found all heating hardware: element, fuses,stats, etc all functioning within manufacturing specs with no grounding out, shorts or other failures, I then found power outlet was only supply 90v between L1&L2, and only 17v from L1-N. Found outlet wasnt suppling correct power for unit to heat and recommended to customer to have electrician verify integrity of power supply. Dryer functioning as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. I then ran a full diagnostics cycle and everything checked good. Advised CX to use rinse aid for drying performance of the unit. Unit is working as designed. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Smithville, TX 78957
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of unit not advancing. Customer stated that everything has been working well. Ran tests to confirm. Ran quick wash and drain and spin cycles. Unit performing as designed. Inspected geargase area and all looks well. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of not completing the cycle. Customer states it does not spin out, and all clothes are left wet. Ran auto diagnostics test and passed. Ran drain and spin and unit would not start. Found certain cycles not responding. Inspected Gearcase and found oil. Will need ACU, Gearcase, cam, and belt to complete repair. Office to reschedule.; ordrng 1 W11498796 (ACU) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of no water from dispenser. Found failed inlet valve. Got 120vac at the valve when calling for water. Got good water flow up to the valve, but no water after. Found new part defective. Will need new inlet valve. Spoke to PR. Office to reschedule.; ordrng 1 W10865826 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Cedar Creek, TX 78612
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of no power. Found wires at junction box melted. Stripped wires back to reconnect, but found the wires burned going up into harness.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of broken glass. Customer stated she accidentally broke the glass with a pot. While installing new glass, the trim pieces broke while sliding them into place. Will need two new trim pieces to complete; ordrng 2 WP8523172 (Trim)s"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near China Spring, TX 76633
Jonathan M
Job Details: 05/25/2022
"Arrived on site for arrange that is still having issues still with the right rear burner. Inspected unit and work area. Used a manometer to check water column pressure and found 12.5 inches of water column with the unit. When several other burners were used, the pressure dropped to 12.3 inches of water column. I called Whirlpool Techline and spoke to Chris# 7733586863. He advised that based on the current information, the unit would be sent for review and whirlpool be in touch with them depending on the next steps as he did not have any further advisements on the repair. He advised that the customer may hear from whirlpool within the next 5 to 7 business days depending on the next steps. Call complete."
We serviced a
GE WASHER
Model GCWN5050M0WS
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she had one load that did not finish and it made all kinds of sounds prior to the stopping of the cycle. She said she was able to put the unit into a drain and spin to drain out the water. She has not use the unit cents. Ran unit through diagnostics and did not find any stored error codes. Ran through all individual testing on each component of the washer and found the unit working as designed. Showed the customer all components working. Spoke to SW and was advised that because every individual component of the unit is working properly, The issue would most likely be with the loading of the clothes. The unit appears to be working as designed. Advise the customer to call back about any other issues persist . Call complete."
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS03
Near Cedar Park, TX 78613
Justin
Job Details: 05/25/2022
"Arrived on site for a wall oven not preheating correctly. Upon arrival the customer stated that an inspector checked the temps and found them off, and that they wanted to verify the preheat is accurate. I preheat both ovens to 350?F and found it running as designed. I then monitored the temps and found them accurate.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Kevin
Job Details: 05/25/2022
"Arrived on site and sound right hand mounting hardware was broken off and stripped. Replaced cabinet wrap in order to correct issue and had to replace stripped hardware as well, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Buda, TX 78610
Kevin
Job Details: 05/25/2022
"Arrived on site and sent washer into a diagnostics cycle and did not hear any noise during test cycle. Customer provided three drop cloths and began washer on a quit cycle. Can hear noise underneath washer that is likely belt slipping. Replaced belt, cam kit, and actuator gear case theres not appear to be damage or leaking any oil. Home owner will monitor washer operation be discuss situation with retailer, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Kevin
Job Details: 05/25/2022
"Arrived on site and inspected refrigerator and found ice dispenser motor is jammed, after clearing it up dispenser is working properly and impeller is attached, not stripped. A refrigerator is now working normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS0
Near Austin, TX 78725
Kevin
Job Details: 05/25/2022
"Arrived on site and inspected range and found oven flame looks good. Send a short video to KB/service management. Homeowner did not say there was an issue additional service call was created by previous service company. They may have been inexperienced there is no problem, child complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78723
Kevin
Job Details: 05/25/2022
"Arrived on site and inspected dryer and found front clips are missing for top panel. After replacing them confirm dryer is running normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/25/2022
"Arrived on for for refrigerator gasket not sealing. Inspected unit and work area. Found gasket not sealing. Adjusted gasket with heat gun. Checked door seal and found sealing. Spoke with customer on door seal and service performed. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Round Rock, TX 78681
Justin
Job Details: 05/25/2022
"Arrived on for a refrigerator that was not cooling properly. Upon arrival the customer stated that the RC felt warmer than the set temps, they found foods were spoiling fast, and the crisper drawer was freezing over. I checked temps and found the FC at 0?F, the RC at 43?F, and the bottom drawer at 33?F. Upon further inspection I found no excessive ice build up on the evaps. I put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the control to ohm out all thermistors. I found them good for the temps at the time of reading. Due to this I installed the new control kit per the SP W11450890. The unit is now as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Gerry C
Job Details: 05/25/2022
"3-3 arrived to inspect wash and dry issues. I found the CX was using Kirkland pods and not using rinse agent. I advised on the type and amount of detergent, liquid or powder with cold water purge from the hot supply prior to use and to use rinse agent within the mfg provided dispenser. I found a 3-3 error and completed a service test mode cycle and the code did not clear. All other functions were present and the unit drew the correct amps through the heating portions of the test cycle. Office to order sensor and we will return with the main control in case it is required. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11084121 (Sensor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZRGDA
Near Austin, TX 78745
Luis
Job Details: 05/25/2022
Dropped off water filter
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Austin, TX 78746
Matthew
Job Details: 05/25/2022
Arrived onsite to replace previously diagnosed parts. Replaced heating element. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Georgetown, TX 78633
Kimo
Job Details: 05/25/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new gearcase and rotor. And performed and calibration. Then tested unit and found unit it operating as designed. No leaks jobs complete.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Austin, TX 78746
Matthew
Job Details: 05/25/2022
Arrived onsite for washer not latching properly. Upon inspection found failed latch and strike. Replaced latch and strike. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Copperas Cove, TX 76522
Kimo
Job Details: 05/25/2022
Arrived onsite for standing freezer not cooling. Upon inspection I found that the compressor was hot to the touch and not running. I replace the start device and ran the compressor though diag mode and found unit pulling 1.01amps as a full 123vac. And compressor now running. Unit operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Wesley
Job Details: 05/25/2022
Arrived onsite for squeaking hinges and replaced the extensions right and left. Lubricated the moving parts and the springs with white silicone grease. Found primary squeak to be from lower hinge metal on metal contact. Lubricated lower hinges with white silicone grease also. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, TX 78633
Kimo
Job Details: 05/25/2022
Arrived onsite for refrigerator with frost on the top right side of the freezer. Upon inspection I found that the door gasket was not sealed properly in that corner. I replaced the gasket and adjusted the freezer door and was able to get it to seal up properly. Job complete.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Killeen, TX 76549
Kimo
Job Details: 05/25/2022
Arrived onsite for refrigerator with fc door not sealing properly. Upon arrival I installed new door gasket and adjusted door using adjustment screws. I tested door several time and door sealed up every time. I also advised customer to leave fridge unplugged overnight with towels around it to help the unit defrost all the way. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Manor, TX 78653
Matthew
Job Details: 05/25/2022
Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found fill tube kinked causing leaks near valve. Secured tube and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Manor, TX 78653
Matthew
Job Details: 05/25/2022
Arrived onsite for range with error codes. Customer recorded sensor error code and in diagnostics recorded over temperature error code. Tested unit at 375 degrees and temperature was normal. Called tech line for assistance SR#7733741333. Advised tech that errors are intermittent and had been happening since self clean cycle was used. Tech advised issues would lye in the sensor or control. Replaced both temperature sensor and control. Unit is functioning properly properly. Job complete
We serviced a
KENMORE RANGE
Model 790.94214400C
Near Austin, TX 78746
Matthew
Job Details: 05/25/2022
Arrived onsite for range bake not functioning. Unit would not heat. Inspected element and passed. No noticeable breaks in wiring. Ran test at block and got 240 vac. Ran broil function and had 240 from control. Ran bake function and had 0 vac from control. Unit will need control board. Ordering overlay and wiring harness. Needs AUTHO. Office to reschedule.; ordrng 1 316557118 (Control) and 1 316419137 (Overlay) and 1 Partsresearch (Main harness) and 1 NeedsAUTHO (Needs AUTHO)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Joe Z
Job Details: 05/25/2022
Arrived onsite for Oven Clicking - Cooktop Working . Upon arrival test oven and ignitor would not energize. Inspected ignitor and found it to be OL and had no resistance. Replace ignitor an test unit by preheating oven to 350. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Pflugerville, TX 78660
Joe Z
Job Details: 05/25/2022
Arrived onsite for Not Making Ice. Upon arrival found ice bin empty. Test valve and valve test good. Customer stated that during the last several months that there were days that it would produce ice and days it would not. Now it happens more often. Ordering ice maker and bringing all other parts back just in case. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Leander, TX 78641
Wesley
Job Details: 05/25/2022
Arrived onsite for no ice and tested in diagnostics and repaired unit which was reading bF when bin is empty indicating a faulty ice maker fill arm. Replaced icemaker to repair. ///d ///120.25 for icemaker and ///195.25 service and ///. Repaired by replacing icemaker. Charged ///.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78724
Joe Z
Job Details: 05/25/2022
Arrived onsite for light will not turn off even when it is off. Upon arrival found light on. Tested control and the light stays lit. Need to order control and just in case bulb and housing. Office to reschedule ; ordrng 1 W11552018 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Lamp housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Joe Z
Job Details: 05/25/2022
Arrived onsite for fresh food light switch broken. Replaced switch and unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS02
Near Burnet, TX 78611
Kimo
Job Details: 05/24/2022
"Arrived onsite for refrigerator causing frost to appear on food. Upon inspection I found that the right side fc door gasket was torn I am ordering 1x door gasket. And I also noticed that the cx had some food packed around the air vent blocking it off a bit, I advised the customer when packing the fridge to leave some space around the vent to help prevent the frosting. Office to reschedule.; ordrng 1 W10830046 (GASKET-FIP)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2022
Arrived onsite and found unit had frosted up the evap. Found heater is working in diagnostics and harness was secure prior to service. Found fan running unobstructed and ice build up not substantial around heater indicating that defrost had occurred at some level. Melted ice and ordering control to repair because unit is not defrosting often enough or long enough to fully defrost evap. ; ordrng 1 W11546690 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2022
Arrived onsite and found the freezer door harness broken from normal wear and tear of door motion. Ordering door to repair. AUTHO required. Office to reschedule. Advised customer on wait times for parts ; ordrng 1 LW11202403 (Stainless freezer door)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH21F7HWJ
Near Elgin, TX 78621
Joe Z
Job Details: 05/24/2022
"Arrived onsite for No Cool. Upon arrival unit was cooling but not defrosting. Found evaporator completely covered in ice could not get unit in diagnostics. Messaged service management for assistance. CS recommended testing heater and bimetal. Heater tested good. Did not have a way to test bi metal, did not have bi metal with me . Will need parts research for all defrost parts for this unit and call to be rescheduled. Please ask customer to unplug unit prior to next visit. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Austin, TX 78731
Matthew
Job Details: 05/24/2022
"Arrived onsite for washer not dispensing detergent. Upon arrival put unit in diagnostics and found stored error code F5E2 lock failure , F0E1 load in drum during clean cycle , F8E1 valve failure. Ran auto test and all seemed to pass without error. Ran manual valve test and was functioning. Ran detergent pump and could hear humming. Ran quick wash cycle and detergent level did not change. Called tech line for assistance. Due to testing and error code tech recommended replacing dosing pump and valves.SR#7733732283. Unit in closet. Needs 2 man to access components. Office to reschedule ; ordrng 1 NeedsAUTHO (Needs AUTHO) and 1 W11316271 (Detergent pump) and 1 2man (2man)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78731
Matthew
Job Details: 05/24/2022
"Arrived onsite for dishwasher not functioning. Upon arrival put unit in diagnostics and found F7E2 variable speed wash motor failure. Ran test and unit failed after filling. Ran normal load and again unit failed after filling. Would go straight to drain, then error out and beeps. Will need to return with pump and motor assembly and control. Office to reschedule ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
"Arrived on site for washer making noise when washing . Found oil leaking out of rotor and on cabniet wall. Tried to remove gear case , couldnt remove . Will need to order basket , tub ,filter ,gearcase ,slider . AUTHO; ordrng 1 Autho and 1 W11178227 (Basket) and 1 W11089264 (Drain filter) and 1 8533928 (Screw) and 1 W11219115 (Tub) and 1 Autho and 1 Weigh2hrs"
We serviced a
KITCHENAID MICROWAVE
Model WMH31017HS08
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
Arrived on site for light staying on . Ordering control and bulb and holder . Call to set return ; ordrng 1 W10849829 (Control) and 1 8206232 (Bulb) and 1 W10210871 (Holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
"Arrived on site for fridge tripping breaker . Ran diagnostics on all fans , compressor, heater . Couldnt duplicate tripping . Customer is having an electrician coming out on Thursday. Customer also is having issues with icemaker in fresh food . Ran harvest test all checked normal. Fill test is not filling IM. Ordering filter head , filter , and valve . Call to set return. ; ordrng 1 W11280652 (Valve) and 1 W11293954 (Filter head) and 1 W10680605 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
"Arrived on site for fresh food warmer then normal. Found frost build up on evap cover . Found door not sealing and door rails sticking open on left hand side periodically. Ordering rails. Instructed customer to defrost fridge before we come back . Return set for 5/31. No water leaks detected at time of service. ; ordrng 2 WPW10120018 (FZ door rails)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
"Arrived on site for no cool fridge . Compressor is running and fans working . Ran test 4 and no frost on either evap. Drain pan and cover are cracked . Thermistor rusted badly. Ordering both fans , service port ,uv drier Evap cover , evap tray . Both evaps and compressor. Call to set return; ordrng 1 W10525237 (Drain pan) and 1 Weight3hrs and 1 Serviceport and 1 Uvdrier and 1 W11035765 (Fresh evap) and 1 W10738349 (Evap cover) and 1 W10799016 (Harnes) and 1 W11039078 (FZ harness) and 1 FZevap and 1 W10756020 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to inspect refrigerator ice maker with melting ice. Upon further inspection, I found the ice door not sealing properly allowing warm air up into the ice bin area and melting ice. Also found a large amount of ice built up on the underside of the IM cover (photos). I removed the ice chute and found insulation protruding out the liner of the door from under the motor box assembly (photo). Due to the risk of destroying the insulation and liner of the door when removing the motor box assembly, I am ordering the left FC door SS and office to schedule return service. Until the door arrives, I placed permagum in the chute to cover the gap where the insulation is coming out and placed a new chute in the door as a temporary repair. No water leaks observed during service. I advised the customer that the door will take approximately 6-8 weeks to arrive, at which time, the office will contact them to schedule return service .; ordrng 1 W11130210 (Ice door) and 1 W11390104 (Left FC door SS) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Spicewood, TX 78669
Kevin
Job Details: 05/24/2022
"Arrived on site and rebuilt washer replacing frame, name badge and impact absorbers did not come on new frame. Also while rebuilding found washer top is also dented on the left-hand side this will also need to be replaced. After rebuilding washer send videos of it spinning and agitating to KB/service management; ordrng 1 W11423768 (Washer top) and 4 W11197416 (Impact absorber)s and 1 WPW10612925 (Nameplate)"
We serviced a
LG REFRIGERATOR
Model LMXC23746D
Near Round Rock, TX 78681
Vincent
Job Details: 05/24/2022
"Arrived on site for LG refrigerator, inspected unit and work area. Took amp draw from compressor and it was 0.33. Compressor was just humming a loud dry sound. Will need to order a sealed system repair on this unit. CX will have LG send all parts to us. No water leaks observed during service. Office to reschedule when parts have arrived. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Filter dryer) and 1 TJ90SF8404 (Access valve) and 1 EBR78643405 (Control) and 1 ADL74221802 (RC Evaporator) and 1 ACG73645004 (Condenser) and 1 ADL74221702 (FC evaporator)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Austin, TX 78724
Tyler L
Job Details: 05/24/2022
Arrived on site for complaints of light staying on. Found door switch not reading open and closed. Light will stay on all the time. Will need door switch to complete repair. Ordering ACU and bringing back socket as well. Office to reschedule.; ordrng 1 W11553209 (ACU) and 1 W11370462 (Door switch)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Leander, TX 78641
Vincent
Job Details: 05/24/2022
"Arrived on site for ice machine, inspected unit and work area. Tested unit and everything checks good. Found grit cutter open and will have to order new part. Cleaned out the condenser from debris and unit is making a good slab of ice. Office to order grit cutter and office to reschedule to return 05/30/22 pm. No water leaks observed during service. Job completed. ; ordrng 1 W10919199 (Grit cutter)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Briarcliff, TX 78669
Luis
Job Details: 05/24/2022
"Arrived on site for no ice. Ran diagnostics weak frost formation on plate,let unit run for 30 min no ice forming on plate. Ordering a new compressor,drier and evaporator job will need 3 hrs; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Spicewood, TX 78669
Luis
Job Details: 05/24/2022
"Arrived on site for no ice. Ran diagnostics,no water entering reservoir during diagnostics test diagnosed a defective pump with water sensor. Replaced defective pump,ran diagnostics good water flow,recirculating pump working,during drainage external pump shutting unit off,powered unit on ran diagnostics bypassing drainage sequence,good frost formation on evaporator plate. Due to model external pump not covered by manufacture. Ordering a new external drain pump; ordrng 1 1901a (Drain pump)"
We serviced a
MAYTAG WASHER
Model MLG22PDAWW
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/24/2022
"Arrived on site for stack commercial washer not operating. Inspected unit and work area. Found standing water in unit. Performed diagnostics mode and activated drain pump. Found water drain. Found error code F27 analog pressure switch. Will need to return with pressure switch and control board. Will need 2nd tech to assist in repair. ordrng 1 WPW10448876 (Pressure switch) and 1 W11243276 (Ccu) and 1 W11048528 (Hose)"
We serviced a
UNKNOWN DISHWASHER
Model WDF520PADM7
Near Harker Heights, TX 76548
Gerry C
Job Details: 05/24/2022
Arrived to inspect flow issues. I found debris within both spray arms and cleared it. During testing the unit had a 7-1 error code and the element had a visible burnt spot. I verified line VAC on the element circuit. Office to order element. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W10518394 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
Gerry C
Job Details: 05/24/2022
"Arrived to correct door issue. I found the chassis incorrectly set and I squared and leveled. The doors were tilted and after correcting, it became evident that the left RC door was warped into the chassis at the lower right corner and will require replacement. Both FC slides were rough and will require replacement. Office to contact the cx to arrange return service. No leaks observed during service.; ordrng 1 W11518699 (RC Door, LH) and 1 W10625069 (Bracket, LH) and 1 W10625070 (Bracket, RH)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Georgetown, TX 78633
Gerry C
Job Details: 05/24/2022
Arrived to inspect error. The CX did not use the cleaning cycle and the error popped up immediately after initial power-up to use it. The F0E7 was not stored within error code memory and I suspect it is an internal error within the control system. No leaks observed during service. ; ordrng 1 W11557935 (Main control) and 1 W11478519 (UI Assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
"Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found door gasket manufactured in door liner. If just gasket is installed liner will crack and cause air leaks in unit. Door and badge will need to be replaced to complete repairs. Office to have autho provided and set return appointment. Customer is aware of extended wait for door. ; ordrng 1 W11436604 (Rt rc door) and 1 W11223753 (Badge), states that autho needed"
We serviced a
LG REFRIGERATOR
Model LMXS28596S/04
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found assembly that was installed incorrect for this model and according to IPL part# should end in 504 not 503. Reordering assembly and return date set for 5/31.; ordrng 1 ACZ74170504 (Assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Blanco, TX 78606
Brandon
Job Details: 05/24/2022
"Arrived onsite for customer complaint of unit eating clothes and making a noise. Found failed gearcase, suspension, and control. Ordering parts ; ordrng 1 W11454741 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Elgin, TX 78621
Joe Z
Job Details: 05/24/2022
Arrived onsite for No or Partial Display . Upon arrival found display is completely out. Checked voltage at block and getting correct polarity. Checked control and getting correct voltage. Replaced control and display is still out. Called techline for assistance. Tech had me check voltage at P1 and got zero voltage. Tech recommended replacement of harness. Tech gave SR#7733731197. Ordering harness fuse and another control just in case. Office to reschedule ; ordrng 1 W11501975 (Harness) and 1 W11567348 (Control) and 1 WP3196548 (Fuse)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for frozen ice maker, tested unit found warn air penetration into ice box causing ice/ frost to accumulate on ice maker, deli UI is not switching between settings, and RC evaporator cover is exhibiting signs of warm are penetration into RC evap causing ice buildup around cover, will need ice maker service kit, deli UI RC evaporator cover, to complete cover, office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76542
Tyler
Job Details: 05/24/2022
Arrived on site for dishwasher leaking water from door. Upon arrival confirmed issue but found no errors in diagnostics. After running unit for 15 minutes I confirmed the lower door seal was failing and not sealing to tub causing water to leak from both sides. Found no leaks under unit. Customer wants to contact whirlpool for further assistance. Call complete ; ordrng 1 W10667473 (Lower door seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Johnson City, TX 78636
Brandon
Job Details: 05/24/2022
"Arrived onsite for customer complaint of unit not dispensing ice, found failed ice bin, ordering ice bin. ; ordrng 1 WPW10395656 (Ice bin) and 2 EDR3RXD1 (Filter)s"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB0
Near Troy, TX 76579
Jonathan M
Job Details: 05/24/2022
Arrived on site for arrange that is not heating properly in the oven is making a popping noise on the right infinite switch. Inspected unit and work area. Tested the unit and could not replicate the issue. The customer advised of this issue has been going on for the last couple years and that its never been resolved. Check the oven and found the temperature cycling high. Found the calibration on the unit had been set for 10? north of September. Adjusted the temperature back and found the temperature cycling properly. Tested the right front burner and could not replicate the same issue. Spoke to MS and was advised just to go ahead and replace the Internet switch. Did not have that right front Internet switch on hand do to it being out of stock. The office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 WP3149400 (Infinite switch)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elgin, TX 78621
Joe Z
Job Details: 05/24/2022
"Arrived onsite for CAN PRESS START IT SENSES THE CLOTHING--BUT DOESNT PROCEED FORWARD. Upon arrival ran diagnostics and got F5-E1 lid switch , F5-E4 lid not opened between cycles, F7-E4 basket rearrangement failure. Ran auto test and did not here actuator energize. replaced actuator and now energizes, but now motor just hums. Ohmed motor and motor is good. Checked capacitance of capacitor and was not getting a reading. Need to replace capacitor. Ordering capacitor. Also ordering motor , door latch, and control just in case. Returning with previous parts as well. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11556725 (Control) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78745
Tyler L
Job Details: 05/24/2022
Arrived on site for complaints of water leaking. Pulled unit out and started a cycle. Found water leaking on back left side. Tub is warped and not making a good seal on the sump. Will need new tub and sump and motor assembly. Called techline to document SR#7733725672. Office to reschedule.; ordrng 1 W11409866 (Tub) and 1 W11416363 (Sump and motor) and 1 Autho (Autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Tyler L
Job Details: 05/24/2022
"Arrived on site for complaints of no ice and no cool. Found FC temperature at 4 degrees, and RC at room temp. Found ice and frost build up on back wall. Partially removed evaporator cover and found evaporator completely iced over. Will need customer to perform natural defrost for at least 2 days prior to our next appointment. Advised customer to lay towels down and leave doors open. Spoke with maintenance as well, and they are going to try and move it to a vacant apartment. Ordering parts, and will need to diagnose further once defrosted. Also inspected icemaker. Cycled it and found it not getting water, and getting stuck during harvest. Office to reschedule.; ordrng 1 WPW10279909 (Valve) and 1 WP2315539 (Fan motor) and 1 W11616409 (Harness) and 1 W11476624 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2022
Arrived onsite and found icemaker water line snapped. Ordering new fill tube to repair. All else checks good. Unit is now operating as designed. Office to reschedule. ; ordrng 1 W10823511 (Water tube)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Gerry C
Job Details: 05/24/2022
"Arrived to inspect door issue. I found the door outer glass had separated and required replacement. I was able to make a temporary repair and the CX is aware to be cautious. Operational test good. Office to contact CX to arrange return service when W11600222 arrives. CX requested file number registered for issue, SR# 7733725252.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0L
Near Hutto, TX 78634
Jonathan S
Job Details: 05/24/2022
"Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Found service pointer W11540964 and will need to replace heating element. Advised customer not to use due to potential of a possible leak hazard. Performed diagnostics mode and checked error codes and found none. Will need to replace heater, control and adjust rinse aid settings. Schedule return for Monday the 30th. ; ordrng 1 W11537778 (Heating element) and 1 W11462459 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78705
Matthew
Job Details: 05/24/2022
Gate code 1552. Arrived onsite for dishwasher heating element broken and unit leaking. Upon arrival inspected unit. Found heater visibly failed. Ran unit to test for leaks and found when heating element fractured a 1/4in size piece of element melted a hole straight through the tub. Unit will need tub and element replacement. Office to reschedule.; ordrng 1 W11513977 (Tub) and 1 2hr (2 hr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manor, TX 78653
Joe Z
Job Details: 05/24/2022
"Arrived onsite for Motor or Compressor Runs too Much. Upon arrival found the evaporator fan, condenser fan and compressor are running continuously. FC temperature is 8 degrees. Pulled evaporator panel to check frost pattern. Uploaded pic on SD called techline for assistance . Tech wants gauge pressures checked to see if low on refrigerant or if there is a restriction. Tech gave SR#7733727802. Talked to SW and she will order all sealed system parts for this r600 system. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78738
Kevin
Job Details: 05/24/2022
Arrived on site and inspected cooktop and found there is no spark on the right rear burner When its knob is turned. It will ignite when other knobs are turned. Replaced spark module but this did not make any difference. A new switch harness will be needed to complete repair will also bring back electrode wires.; ordrng 1 W11561443 (Switch harness) and 2 W11220380 (Electrode wire)s and 2 W11507531 (Electrode wire)s
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/24/2022
"Arrived onsite to replace outer door, handle, and nameplate, found new outer door was not the correct one. Ordering the correct door. ; ordrng 1 WOS31ES0JS20 (Outer door) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, put unit into diagnostics heater would not engage, evap fan not running due it frozen in ice, advised customer to completely defrost unit 48 hours before our next visit, ordering evap harness, control, evap motor, defrost heater, office to reschedule ; ordrng 1 W11545823 (Evaporator harness) and 1 WP2315549 (Motor evap) and 1 WPW10495967 (Defrost heater) and 1 W11196400 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to replace previously diagnosed hinge screws and mounting and 12 led modules, the screw that was needed was not ordered, ordering screw and returning with all parts, office to reschedule ; ordrng 1 Extensionarmscrew (Part research)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for light not working, tested unit found bad light bulb, socket receiving proper voltage, removed adhesive and bulb, advised customer to purchase light bulb and when installing it to unplug unit so potential short will not damage control during installation, at this time job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near New Braunfels, TX 78130
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for rattling noise, tested unit found compressor tubes rattling against the frame, adjusted tubes, noise is now gone job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for a dishwasher stuck with the clean light on and being unresponsive. Upon arrival I found this error occurring. I gained access to the terminal block and found voltage and connections good. I then flipped the breaker for several minutes and found nothing changed. This indicates a possible UI failure. I installed a new UI and found the UI now responsive. I ran a diagnostics cycle and found the unit working as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for a dryer with no power. I checked voltage at the wall and terminal block and found none. I found the breaker staying in the tripped position with and without the unit being plugged in. I advised the customer on reaching out to builder/electrician as it is a new build. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76543
Tyler
Job Details: 05/24/2022
"Arrived on site for refrigerator needing previously diagnosed control, harness and thermistor. Upon arrival reconfirm issue and found failure in harness. Replaced all three parts and informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2022
Arrived onsite and replaced the sensor to repair. Unit is now operating as designed. All checks good.