We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for unit long drain error code. Upon arrival found unit knockout on disposal was knocked out. Unit drain was receiving voltage just was pushing weakly ordering new drain. Office to reschedule ; ordrng 1 W11412291 (Drain pump)
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Jacob
Job Details: 03/18/2021
Arrived onsite for unit not starting when the start button is pressed. Tested unit. Can hear beeping from the UI panel but will not start to heat. Replaced a control. Re tested the unit. No change. Need UI panel. Office to reschedule ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near New Braunfels, TX 78130
Andrew
Job Details: 03/18/2021
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for loud thumping. Found right rear roller had fallen off. Put roller back into proper place and put retaining clip in. Tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for not turning on. Found wires and wire nut melted. Removed burnt wires and put new wire nut. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
"Arrived on site to replace timer from previous diagnosis. Verified timer was needed. Replaced timer, tested unit, unit works good. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS36EEB5
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/18/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found possible leak in unit and failing compressor. Compressor, drier, and process tube will be needed to repair unit. Office to have call authorized and set return appointment for 2 hours.; ordrng 1 5304511983 (Compressor) and 1 W10913906 (Drier) and 1 Tj90af8404 (Stub) and 1 2hourjob (2 hour job) and 1 Authoneeded (Autho needed)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect washer for not filling, upon inspection found the inlet valve broken at hose. Replaced valve and tested for issues, no leaks found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB855DW1
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect washer for not spinning during bedding settings, checked all functions and found the washer working to specs, spoke with Austin at Techline Sr # 7730289472.....Unit worked unloaded on bedding settings. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHN
Near Spring Branch, TX 78070
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect fridge for not having filter installed, upon inspection found the filter missing, replaced filter and tested. Complete"
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Austin, TX 78732
David
Job Details: 03/18/2021
Arrived on site to install new upper broil element to resolve broken element. Replaced with new and retested. Verified broil element glowing red hot and working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon replacing unit valve found tube between regulator was damaged. Ordering new one office to reschedule upon receiving part.; ordrng 1 W10512963 (Tube)
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Austin, TX 78702
Jacob
Job Details: 03/18/2021
Arrived onsite to replace door and latch and switches. Upon looking at the new door. The door latches were broken. Need to order a new one. ; ordrng 1 WB56X32785 (DOOR ASSEMBLY )
We serviced a
ROPER DRYER
Model RED4516FW0
Near Copperas Cove, TX 76522
Al
Job Details: 03/18/2021
"Arrived on site and inspected dryer noises.Lifted the cabinet and powered it on and found the loud banging was due to the Terminal block was completely burned at the harness and also at the cord, when accessed through the back.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect range leaking gas. Upon further inspection, I turned the gas supply on and tested the cooktop and oven burners and all operated as designed. I pulled the unit from the wall and using my liquid gas leak detector, I tested all gas line connections and the regulator and found no evidence of a leak. I lifted the cooktop and as soon as I raised it up, I could sense a strong smell of gas. I tested all burner connections with the liquid gas leak detector and found no leaks. I checked all connections and found the front left gas line connection to the valve was loose. I tightened all connections at the cooktop, as well as, all connections at the back of the unit and retested. No leaks found. I retested the cooktop burners and found no further gas leaks and could not sense any further smells. Recommended that the customer start the oven on Bake at 350 degrees and let it heat up for approximately 30 minutes or burn off the newness of the unit as it will smoke. Recommended they turn on the venthood while doing such. No further gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
Arrived on site for a dishwasher not draining properly and not washing correctly. When I performed a manual drain it ran as designed. I put unit into diagnostics and found stored error codes F9E1 for no drain. I cleared stored error codes. When I removed the toe plate I found significant water and moisture under unit. During the test cycle I could see water leaking from diverter and sump area. I also could hear the diverter not switching between wash arms and humming excessively loud. I found the drain working as designed however. Customer will need a new sump and motor for repair. I installed the new sump and motor. I then ran a diagnostics cycle and the unit ran as designed. I observed the bottom of the unit to verify no more leaks were present. There were no leaks observed at end of service. The unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
Arrived on site for a dishwasher not draining properly and not washing correctly. When I performed a manual drain it ran as designed. I put unit into diagnostics and found stored error codes F9E1 for no drain. I cleared stored error codes. When I removed the toe plate I found significant water and moisture under unit. During the test cycle I could see water leaking from diverter and sump area. I also could hear the diverter not switching between wash arms and humming excessively loud. I found the drain working as designed however. Customer will need a new sump and motor for repair. The customer accepted and I installed the new sump and motor. I then ran a diagnostics cycle and the unit ran as designed. I observed the bottom of the unit to verify no more leaks were present. There were no leaks observed at end of service. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect fridge for not producing ice, upon inspection found the auger misaligned, realigned the ice box and all functions returned. Complete"
We serviced a
GE RANGE
Model JGP336BEV2BB
Near Leander, TX 78641
David S
Job Details: 03/18/2021
Arrived on site for cook top burner not lighting. I inspected the unit and work area. I found the cooktop switchs not engaging properly and the spark module only sending spark to a couple of the igniters. I spoke to the customer about the cooktop needing the spark module and all 4 switches. ordrng 4 iWB24T10071 (Igniter switched)s and 1 WB13K25 (Spark module)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site to replace fuse, after replacing, unit tested good.
We serviced a
LG DRYER
Model DLG4971W
Near Austin, TX 78739
Richard
Job Details: 03/18/2021
Arrived onsite for the dryer door not closing properly. Replaced the inner door and all functions tested properly. Complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS3
Near Rogers, TX 76569
Wesley
Job Details: 03/18/2021
"Arrived onsite and found black mold from leaking inlet valve behind ice machine, also I was unable to shut off in order to replace smart valve. Advised that ice machine could be repaired once valve problem was addressed. Office to wait for valve repair confirmation prior to reschedule. ; O-emld tckt"
We serviced a
KITCHEN AID ICE MACHINE
Model n/a
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of ice machine not working, found failed reservoir drain pump and failed compressor.. Ordering compressor l filter drier, access valve, and drain pump. ordrng 1 WPW10605286 (Compressor) and 1 Cnote (SS tech/office to reschedule) and 1 Cnote (2 hour job) and 1 WPW10489125 (Pump) and 1 Cnote (Parts research non uv filter drier) and 1 W10913906 (Access valve)"
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect dryer for issues drying clothes, upon inspection found the dryer electrodes out of Ohm range, replaced electrodes and tested. Instructed customer on proper use due to mixing of clothes types. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Buda, TX 78610
Richard
Job Details: 03/18/2021
Arrived onsite for the dryer door not closing properly. During testing found that that the catch was broken. . Replaced catch and door is closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator that had a piece of metal fall out of the ice dispenser area. Upon arrival customer showed me a hex shaped metal cylinder. Upon further inspection I found the metal piece was the shaft that bridges the auger motor to the ice bucket. During diagnostics I could not find any logical reason why how he shaft had fallen from ts position but I was able to reassemble the unit and test the dispenser and found full functionality from auger motor and ice bucket. I informed the customer to let us know if anything changed so we could assist further. Unit working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76501
Tyler
Job Details: 03/18/2021
"Arrived on site for washer having a lid lock issue. Upon arrival I found unit would power on and enter diagnostics but I couldnt open or close the lid. It was locked and not responding. I was able to eventually upon the lid manually and removed lid lock for inspection found it was damaged in the lock position. After replacing the lid lock I ran the diagnostics cycle manually and found gearcase, motor, washplate and other under cabinets hardware was grinding, and not allowing for a balanced. Office will need to reschedule for rebuild once availability of parts is known. ; ordrng 1 W10752283 (Washplate) and 6 WP8533953 (Screws)s and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam assem) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Leonardo
Job Details: 03/18/2021
Arrived on site to replace trim and bezel. Replaced both parts removed cover for trim and trim was damaged. Ordering new trim office to reschedule. ; ordrng 1 W11025120 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVL00
Near Round Rock, TX 78664
Matthew
Job Details: 03/18/2021
Arrived onsite for refrigerator icemaker not making ice. Verified voltage and confirmed 124vac at the unit but unit would not respond. Ordering ice maker and valve just in case. . Office to reschedule.; ordrng 1 WPW10190965 (icemaker)
We serviced a
GE MICROWAVE
Model JNM7196SF1SS
Near Waco, TX 76708
Jonathan
Job Details: 03/18/2021
Arrived on site for a microwave that runs a fan while the door is open. Inspected unit and work area. Confirmed customers complaint and removed control panel. Tested the door switches and found the interlock switch at the bottom was not making and breaking. Remove door switch and found a faulty door switch. Replace switch and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW02
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
"Arrived on site and inspected front load washer not draining F21 code.Confirmed the complaint and accessed the drain pump and used my shop vac to empty the unit.There was a massive amount of an unknown substance that had been inside the unit for sometime.I got the unit drained, but found the tub bearing is failing.
We serviced a
GE REFRIGERATOR
Model GSH22JFXMWW
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect Icemaker for not making ice and frost issues, upon inspection found the Icemaker auger broken causing shift in Icemaker, shifted Icemaker was spraying water. ordering Icemaker and auger. Office to reschedule ; ordrng 1 WR60X10258 (AUGER )"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for washer turning on by itself. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Left unit idle but could not duplicate the issue. Customer stated at night it sounded like the agitation started up when not in use and the lid was up. Checked drain and drain hose, checked pressure hose and all passed. The unit does have a very slow drip from the dispenser to the tub but customer stated unless it’s a severe issue it can be left alone for now. She will just unplug the unit at night. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78741
Luis
Job Details: 03/18/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
David
Job Details: 03/18/2021
"Arrived on site to diagnose dishwasher that builder said wasnt draining and had water in the bottom. Found drain pump good, but disposal knockout was still intact. Removed knockout and retested. Unit is now working as designed and properly draining with no water leaks found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Briarcliff, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from single valve in rear of unit, I replaced valve, unit tested good."
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Crawford, TX 76638
Jonathan
Job Details: 03/18/2021
Arrived on site for an ice machine that won’t make ice. Inspected unit and work area. Customer advised that the unit will make one batch of ice but then will not make any further ice. Ran the unit through a nice making cycle and confirm the customers complaint. Spoke to CS and was advised to check for the thermistor. The thermistor read 18.5 kg ohms indicating that the thermistor had not failed. Spoke to GE Techline and spoke to Trevor (no file number). He advised that the issue is with the water level sensor not reading that there was water in the unit already when there wasn’t because he said the unit goes through a diagnostic cycle for the first batch. He advised that once that diagnostic cycle completes that the unit is supposed to go into a normal ice making cycle. Advised to replace the whole pump assembly including the fuel level sensor replaced parts and tested unit the unit began to fill and work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS01
Near Austin, TX 78734
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of ice door not working, ice maker not working, and water not working, found multiple failed electrical parts. Found ice door motor, UI, and main control failed, I replaced main control, RJ replaced UI and ice door motor on previous visit, unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from defrost drain line being clogged at drain tube extension. I replaced drain tube, cleared ice, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 03/18/2021
Arrived onsite for unit leaking water. Looked at valve to the unit. Saw that the cold water side was broken and the control got water damage. Ordered control to be replaced at the same time as the valve. Office to reschedule ; ordrng 1 W11498796 (CONTROL )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for not heating. Found opened heating element replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78664
Andy
Job Details: 03/18/2021
Arrived on site for refrigerator not cooling. Tested and inspected unit and found compressor and fans not running due to failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76549
Al
Job Details: 03/16/2021
UNKNOWN UNKNOWN W1234567
Near Austin, TX 78758
Scott
Job Details: 03/16/2021
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site , replaced outer tub inner basket , gearcase ,slider ,filter plate w/screws clutch ,washplate , spanned nut . Ran calibration . Unable to test wash due to no water hook ups . Job complete"
Near Temple, TX 76501
Wesley
Job Details: 03/16/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite and found control shorted from cracked valve. Ordering control and returning with valve to repair. ; ordrng 1 W11162438 (Control)
Near Del Valle, TX 78617
Matthew
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Arrived onsite for refrigerator leaking. Upon inspection found fill tube not completely inserted into valve. When calling for water the unit would leak. Secured fill tube and tested unit. No leaks present at this time. Ice maker completed harvest and fill cycle.
Near Round Rock, TX 78664
David
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site to diagnose refrigerator that is not cooling or making ice in either compartment. Performed diagnostic of unit. Checked freezer evap and found minimal frost pattern. Checked refrigerator evap and found cover completely buried in ice. Unit is running but not defrosting the RC evap, causing frost buildup. . ; ordrng 1 WPW10501260 (Evap cover) and 1 W10633627 (Evap motor) and 1 WPW10537710 (Drip pan kit) and 1 W10861908 (User Interface Control)"
Near Austin, TX 78730
Kevin
Job Details: 03/16/2021
ICE MACHINE WHIRLPOOL KUID508HPS00 "Arrived on site and inspected ice machine and found no power showing on display, there is water inside of ice bin, rocked ice machine forward and back and power has returned and drain pump has started removing water. Drain pump has failed and will need to be replaced. ; ordrng 1 W10825875 (Drain pump)"
Near Belton, TX 76513
Wesley
Job Details: 03/16/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite and installed correct gearcase. Unit washplate and soap cap needed. Ordering to complete. ; ordrng 1 W11397111 (Washplate) and 1 W10793634 (Dispenser)
Near Bastrop, TX 78602
Andy
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL n/a Arrived on site for refrigerator leaking water. Tested and inspected unit and found failed filter head. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent water damage risk. ; ordrng 1 W11346622 (Filter head) and 1 Seenote (Office to schedule)
Near Waco, TX 76710
Jonathan
Job Details: 03/16/2021
DISHWASHER FRIGIDAIRE FFID2426TS2A
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2021
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to inspect washer not working on all selections. Upon further inspection, I placed the unit in diagnostics showing error codes F0E2-too much suds, F0E5-off balance load. Cleared the codes and continued with testing. I found the UI display numbers not flashing correctly as it would flash parts of the digits instead of the entire digit. Also, if the customer is only able to wash on a normal load and no other selection works, the UI console is responsible for this issue.along with 2nd man (CS) removed and replaced the UI console and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/16/2021
FREEZER WHIRLPOOL WRB322DMBM02 "Arrived on site to test unit for frost build up on FC walls. Found FC door gasket was ripped causing air leak. Replaced gasket, heated gasket to conform to door and verified no air was leaking into FC. Unit is not connected to water. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/16/2021
WASHER MAYTAG MVWC425BW1 "Arrived on site for WON'T GO THRU THE CYCLE/FILLS WITH WATER AND THEN DRAINS AND SHUTS OFF NEVER STARTS AGITATING. Found hot water barely trickling through the hot side valve. Removed valve and found filter screen heavily clogged with black sludge.
Near Cedar Creek, TX 78612
Andy
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL ET21CKXHB00 Arrived on site for refrigerator leaking water In RC dripping down from top of RC. Tested and inspected unit and found failed Condensation and frost building up and dripping at air vent in RC due to warm air leaking in due to sealing issues. Found failed gasket as well as cuts and cracks in RC liner. Office to reach out to see what needs to be done. Instructed customer to keep close eye on unit to prevent water damage risk.; saved tckt
Near The Hills, TX 78738
Brandon
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for customer complaint of ice and water not working, found no water was getting to unit due to a kink in the water line, I removed kink and tapped water line to back of unit to make sure water line wouldnt get kinked in the future. Unit tested good,
Near Manor, TX 78653
Andy
Job Details: 03/16/2021
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for range burners not working. Tested and inspected unit and found both front burners and left back burner not operating. Ordering needed parts. Office to schedule return trip.; ordrng 1 W11517959 (Element) and 1 WP3149404 (Switch) and 1 WPW10434452 (Switch) and 1 W11171119 (Element) and 1 W11134845 (Harness) and 1 W11134603 (Harness) and 1 Seenote (Office to schedule)
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/16/2021
RANGE WHIRLPOOL RF114PXSB0 Arrived on site to install previously diagnosed parts. Removed two large burners and front left was still reeling the cooktop hot light on. Requested approval for infinite switch. Authorization was given and removed infinite switch and installed new infinite switch to front left. All four elements are heating as designed. Cooktop hot light no longer stays on with new infinite switch installed. Job completed.
Near Austin, TX 78744
Robert
Job Details: 03/16/2021
WASHER AMANA NFW5800HW0 Arrived on job to replace console. Console did not fix issue. Replaced control and now washer is working properly. No leaks detected at time of service.
Near Leander, TX 78641
Justin
Job Details: 03/16/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for MW with.no power. I found 120V at L1 and neutral at the wall indicating bad circuit in the wall. I plugged MW into another outlet and it still did not work. I found no voltage going to the control. I found an open fuse in MW and replaced. The unit still did not power on. I replaced the control as well and unit is now working as designed. Advised customer not to use or plug unit into MW outlet until the outlet is fixed. Unit is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 03/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
Near Killeen, TX 76541
Al
Job Details: 03/16/2021
WASHER AMANA NTW4516FW3
Near Liberty Hill, TX 78642
Lou
Job Details: 03/16/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer door locked and unit not working. Upon further, I attempted to place the unit in diagnostics several times and each time the drain pump would come on. Once I got it into diagnostics, the unit showed error codes F11-control communication & F24-overflow. I attempted to continue with diagnostics and the unit began to fill and then the drain pump came on again and the unit would not advance. Following service pointer W11395614A, the timer/CCU needs to be replaced. I am ordering the timer/CCU and will return with the prescreened parts and replace the timer/CCU along with the UI. No water leaks observed during service.; ordrng 1 W11334214 (Timer ccu control)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/16/2021
REFRIGERATOR GE ZISB420DMD Arrived on site to diagnose a refrigerator that is not producing ice. Found due to previous issue fill line had disconnected from fill tube. Reset line to proper position and all is working properly at this time.
Near Austin, TX 78746
Leonardo
Job Details: 03/16/2021
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site to test unit for not draining. Test unit and found glass in drain motor. Removed glass test unit and unit test good job complete.
Near Austin, TX 78730
Kevin
Job Details: 03/16/2021
WASHER LG WT1101CW "Arrived on site and inspected the washer and found it is leaking from the right front corner, removed top and sound tub ring has water in it and is overfilling on the front right. Suspension is listing badly in this area. A new suspension will be needed to correct the issue
Near Pflugerville, TX 78660
Scott
Job Details: 03/16/2021
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site , retested unit . Found cavity thermostat failed . Replaced thermostat. Unit is operating normally. Job complete"
Near Georgetown, TX 78633
Wesley
Job Details: 03/16/2021
WASHER MAYTAG MVWC415EW0 Arrived onsite and found actuator failed. All else checks good. Replaced actuator and calibrated. Unit is now operating as designed.
Near Killeen, TX 76542
Al
Job Details: 03/16/2021
RANGE WHIRLPOOL WFE510S0AB0 "Arrived on site and inspected range after customer heard a loud pop and elements wouldnt work.I checked the terminal block, fuse, bake and broil element and all checked fully operational.Turned unit on 350 and unit heated up as designed.Customer witnessed the entire repair and was satisfied.Unit works properly. Unknown what or where the popping noise derived from.Job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 03/16/2021
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I found a ball of ice at the back right corner under the evaporator. Cleared the ice and inspected the fill tube for cracks and found none. When I tested the unit, I found that the water was slow to enter the reservoir and the condenser fan was coming on. Also, customer advised that when it did make ice, it was overflowing. Tested the thermistor and found it out of range. I removed and replaced the inlet valve, condenser fan motor, and bin thermistor and retested. Unit is operating as designed. Placed some permagum around the evaporator line to keep the fill tube from freezing. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Wesley
Job Details: 03/16/2021
WASHER MAYTAG MVWB835DW4 Arrived onsite and found slider catching occasionally in transition causing a noisy spin attempt. Ordering the slider and clitch to repair. Office to reschedule. ; ordrng 1 W10734521 (Slider)
Near Austin, TX 78744
Robert
Job Details: 03/16/2021
DRYER WHIRLPOOL WED4985EW0 Arrived on job for complaints of noise. Found back panel pushed in causing scraping nois. Adjusted the back panel to correct position and test with load .
Near Wimberley, TX 78676
Richard
Job Details: 03/16/2021
ICE MACHINE KITCHENAID KUID508HPS00 Arrived onsite for the ice machine not working properly. Ran diagnostics and found that the bin thermistor for ice level was no good. Replaced thermistor and saw ice being made. Complete
Near Wimberley, TX 78676
Richard
Job Details: 03/16/2021
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher making a noise. Ran diagnostics and found that the drain pump was causing the issue. Replaced pump and dishwasher tested good and drained. Noise is gone and no leaks detected complete
Near Kyle, TX 78640
Robert
Job Details: 03/16/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on job for complaints of no power. Found loose connection at box. Corrected wire and test.
Near Bastrop, TX 78602
Andy
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ Arrived on site for refrigerator leaking at filter. Tested and inspected unit and found unit dripping at filter from o-ring removed failed o-rings and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Instructed customer to keep close eye on unit to be safe and on use and care and practice for best performance.
Near New Braunfels, TX 78132
Andrew
Job Details: 03/16/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to test unit for fresh food lights not working. Customer stated she attempted to removed drawer to clean and lights went out. Found fresh food compartment plug was accidentally disconnected. Secured connection, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78731
Kevin
Job Details: 03/16/2021
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site and inspected dishwasher and found diverter is leaking during the cycle, a new wash motor will be needed to correct the issue; ordrng 1 W10805015 (Sump and motor)"
Near New Braunfels, TX 78130
Andrew
Job Details: 03/16/2021
ICE MACHINE WHIRLPOOL GI15NDXXS0 "Arrived on site to test unit for not making ice. Found drain pump and water pan damaged. Verified compressor and evap are good. Quoted customer for recirculating pump, drain pump, drain tube and water pan. ; ordrng 1 WP2313628 (pump) and 1 WP2313705 (pump) and 1 WP2313851 (tube) and 1 WP2324334 (pan-water)"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/16/2021
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site to inspect fridge for not holding temps, upon inspection found the fridge running, 10 degrees in freezer and 40 in fridge. Spoke with DW and checked evap frost, no issues, replaced control due to a cycling error. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/16/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site to inspect washer for a squeaking noise, upon inspection found the belt slipping, replaced cam actuator and motor, the belt still slipped, ordering belt, gearcase and control. Office to reschedule ; ordrng 1 W11239857 (BELT ) and 1 W11423758 (GEARCASE) and 1 W11498803 (CONTROL )"
Near Seguin, TX 78155
Noah D
Job Details: 03/16/2021
DRYER MAYTAG MEDC200XW1 "Arrived on site to inspect dryer for not heating, replaced heater and cutoff with no change, spoke with SW and found the timer causing ark issues stopping voltage. Ordering timer. Office to reschedule ; ordrng 1 W10894766 (TIMER )"
Near Harker Heights, TX 76548
Tyler
Job Details: 03/16/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer making a tripping noise and screeching noise during the spin cycle at the beginning and end of each wash. According to the customer. Upon arrival customer had showed me some videos of the sound getting worse during the spin cycle and after running some tests I could not find any error codes in diagnostic mode but I was able to confirm that during spin the gear case was grinding internally. I didnt replace a gearcase and cam assembly due to the gearcase wearing down the cam also and after reassembly and speaking with SW towards the beginning of the diagnosis was able to determine that parts were accurate and that everything is fully functioning as designed with no issues before during or after repair call complete
Near New Braunfels, TX 78132
Andrew
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to test unit for ice maker won’t stop producing. Found shut off arm is needed. Part was “run without”. Office to reschedule. ; saved tckt
Near MARBLE FALLS, TX 78654
Cliff
Job Details: 03/16/2021
DRYER MAYTAG MED6200KW0 Arrived on site to diagnose a dryer that is not hearing. Found control not sending power to heater. Office to set return. Ordering control.; ordrng 1 W11481107 (Control)
Near Marble Falls, TX 78654
Cliff
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site to diagnose a refrigerator that is not closing properly. Found mullion broken and replaced it. All is working properly at this time and no leaks were found at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 03/16/2021
DISHWASHER JENN-AIR JDB8700AWP3 "Arrived on site to replace panel, four lower rack wheels and vent assembly. Verified parts were indeed needed. Installed parts, tested unit, unit works good. No leaks detected. Job complete."
Near Waco, TX 76712
Jonathan
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for a refrigerator that’s making a knocking sound as if dispenses water. Inspected unit and work area. Confirmed customers complaint and found it making a knocking sound as it was trying to dispense water and was fluctuating with water pressure. Removed filter and tested unit. Unit ran as designed. Attempted to place filter back into the unit and found the water filter popping out as it was trying to filter water. I advised to the customer that the issue could still be with the filter but that the only other issue would be with there filter housing.
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/16/2021
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for NOT HEATING AT ALL. COMPLETELY LOUD, ALSO MAKING LOUD BUZZING NOISE. STILL HAS POWER. Found magnetron had failed. Removed magnetron, diode, and capacitor. Ran microwave for one minute and measuring glass was steaming and hot. Job completed."
Near Leander, TX 78641
Justin
Job Details: 03/16/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for DW making a loud hum. Customer stated the unit was quite for several months and then suddenly started making a loud hum a few months ago. They said it was during end of cycle. I put unit into diagnostics mode and found stored error code F8E2 for inlet valve fill problem. I then ran a diagnostics cycle and I pull hear the motor hum but did not seem excessive to me. I heard the unit fill, the motor run and diverter switch, the dispenser open, the unit was heating, and the unit would drain. I called techline and spoke to Andy and received SR# 7730253408. Andy agreed that the hum is normal operation. I did find the door switch sometimes sticking and making the fill cycle several times. I adjusted the switch and the unit is now working as designed. Call complete."
Near Georgetown, TX 78633
Wesley
Job Details: 03/16/2021
DISHWASHER KITCHENAID KUDS30FXSS9 Arrived onsite and found control would not finish cycle and some lights would not light up on display. Replaced control and ui together and tested. All checks good.
Near Kyle, TX 78640
Richard
Job Details: 03/16/2021
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for the dryer not heating. During testing found that the hi limit t stat was no good and the heating element was no good. Replaced both parts and dryer tested good and is heating. Did find a restriction in the air flow. Advised customer to have someone clean out the vent tube in the wall.
Near Robinson, TX 76706
Jonathan
Job Details: 03/16/2021
WASHER WHIRLPOOL WTW5100HC0 "Arrived on site for a washing machine that’s making a grinding sound. Inspected unit and work area. Customer advised that the unit screeches as soon as it starts to spin. Placed unit in an auto test and confirmed customers complaint. Placed unit in a manual hi speed spin test and noticed the unit scratches when it’s ramping up. Looked underneath the unit and did not find any evidence of an oil leak. Removed cam and found cam was good. Found no rub marks from the belt. I called tech,he and spoke to Leon Sr # 7730246925. He advised the issue could be due to a track issue between the motor and the control but that you would hear it from the main control while it’s spinning. I ran through another test and did not hear the sound from the control. He then proceeded to tell me that the issue would have to either be a gearcase related issue or a cam related issue. Check the cam again and found no stripping. Bordering gearcase and office will need to contact custome
Near Round Rock, TX 78681
Kayman
Job Details: 03/16/2021
DRYER MAYTAG MED6230HW1 Arrived onsite for dryer with wet clothes and no heat. Upon inspection I verified voltage at the terminal block and under a load. I verified continuity of the power cord. Customer advised they just had the vents cleaned. I accessed the heater element and found it broken or shorted. I removed and replaced the heater assembly. All thermal cut off and stats checked good so I re assembled the unit and tested. The unit is working as designed at this time. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/16/2021
REFRIGERATOR WHIRLPOOL KBSN608ESS00 "Arrived on site for customer complaint complaint of lights not working in freezer and one not working in fresh food section, found upper right side freezer light failed, I replaced module, unit tested good.
Near Georgetown, TX 78626
Tommy
Job Details: 03/16/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for unit not operating. Spoke with customer, customer said unit was already fixed by installer, likely miswired. Upon arrival tested unit found unit operating as designed job completed."
Near Austin, TX 78703
Jacob
Job Details: 03/16/2021
RANGE WHIRLPOOL WFG500M4HS "Arrived onsite for bottom broiler drawer was not aligned with the body of the unit. Looked at door. Door was not was not perfect in lining up with the oven door, but could not find any issues with the door closing. Called tech line. Let them know of the issue with the door not lining up. Said there is a possibility a screw could have been put in the wrong spot or screw holes could have been mild wrong. Got sr#7730252231. Looking at the door for any abnormalities, and could not find anything wrong with the door. No leaks at this time. Job complete"
Near Austin, TX 78757
Matthew
Job Details: 03/16/2021
WASHER WHIRLPOOL MVWC465HW2 "Arrived onsite for washer leaking. Upon inspection found unit leaking from drain hose. Replaced hose, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78703
Leonardo
Job Details: 03/16/2021
DISHWASHER JENN-AIR JDB9000CWS2 Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.