We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Austin, TX 78702
Wesley
Job Details: 10/28/2022
Arrived onsite for torn bellow. Found bellow will need to be replaced. ///ed ///168.72 for the part and ///288 service and ///. Uninstalled Butcher Block counter and disassembled top and front of unit to gain access to the bellow. Replaced bellow and fitted water connections. Reassembled and installed block counter. Tested unit for leaks and operation. Found unit now operating as designed. All checks good. Charged ///494.40 after /// ///# 4WRW4H 288070
We serviced a
WHIRLPOOL OVEN
Model KODT107ESS04
Near West Lake Hills, TX 78746
Wesley
Job Details: 10/28/2022
"Arrived onsite for upper broil element shorted. Also found l2 had no voltage at the main harness. So after ///ing and repairing the upper broil element, determined /// would be needed before further diagnostics could be made. Charged ///117 for the broil element and ///225.25 for the service and ///. Advised that after power is restored if there are apparent ongoing issues the control may be needed. ///370.49 ///# 334NV9 288010"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Buda, TX 78610
Scott
Job Details: 10/28/2022
"Arrived on site for not dispensing water, found smart valve had failed . Replaced valve . Unit is now dispensing water . Part 18///, /// 148.30. Collected 366.20 ///O JTM934. No water leaks detected at time of service Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 10/28/2022
"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, the customer advised that the water filter indicator on the UI control was not working. I explained how the indicators function; at approximately 4 months the order light will come on and at approximately 6 months the replace filter light will come on. I tested the water dispenser and found water is dispensing, but at a very slow rate. I removed the filter and installed my filter bypass and retested and the unit is operating properly. I ///ed the customer ///23/// for service /// (minus the ////// previously paid), ///96.20 for the filter head and ///55.00 for the filter for a total including /// of ///271.92 (///423.46 with service fee). Customer paid in full with CC (///271.92 ///# V4CPYM). I removed and replaced the filter head and filter and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Kevin
Job Details: 10/28/2022
"Arrived on site and inspected refrigerator and found new ice production. Ran test 120 and icemaker cycle properly. Ran test 96 and then97 and icemaker attempted to fill but waterline is frozen. ///ed customer for new waterline /// only///23/// Parts are covered by concession, job complete, ///285.77 ///# 333A94"
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Salado, TX 76571
David Z
Job Details: 10/28/2022
"Arrived on site to diagnose dishwasher that was not draining. Pump makes noise but does not move any water. Removed pump and advised there was a piece of a dish stuck in the pump. Recommended that we replace drain pump to resolve. Replaced drain pump and retested unit. Verified all working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78738
Leonardo
Job Details: 10/28/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters and clip. Test unit and unit test good. Customer also complained about console not responding here and there test unit and found water on console. Will need new console and gasket if needed. Job complete at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Austin, TX 78737
Leonardo
Job Details: 10/28/2022
Arrived on site to test unit for heating element broken. Replaced element . test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78732
Vincent
Job Details: 10/28/2022
"Arrived on site for dryer not drying, inspected unit and work area. CX complaint was dryer not drying. Inspected unit and had no 240VAC only had 120VAC. Found the plug and outlet not making a good contact. Spread the teeth on the plug and was able to make it work. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Austin, TX 78726
Vincent
Job Details: 10/28/2022
"Arrived on site for icemachine, inspected unit and work area. Complaint was leaking water from reservoir. Unit was unplugged idk for what reason, unit is in a office and the person in charge of it was not available. I plugged unit back in and tested and found it leaking from the cleaning drain plug because it was lose. Unit was not filling with water found the recirculating pump bad. I sniped the 3 sensor wires to bypass and test, unit stared to fill correctly. Once it would go trough the cleaning cycle and drain it would go into the external drain pump and icemachine would lose power and restart. Unit will need a new drain pump and recirculating pump.
We serviced a
WHIRLPOOL DRYER
Model LER4634PQ0
Near Austin, TX 78725
Joe Z
Job Details: 10/28/2022
"Arrived onsite for DRYER IS NOT TURNING ON. Upon arrival inspected unit. Test polarity and is correct. Found fractured door switch. Need to replace door switch. Replaced door switch. Test unit unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
Kimo
Job Details: 10/28/2022
Arrived onsite for an rand that is having cooling fan issues. Upon inspection I found that there was new oem cooling fan in the unit but the cod for the cooling fan would still pop
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78717
Kimo
Job Details: 10/28/2022
Arrived onsite for a dishwasher with f931 code and the middle spray arm not moving. Upon arrival I ran diagnostics and found that the code was stored and upon further inspection I found that the Sump&motor was leaking I also checked the spray arms and found the middle one had some debris in it which can cause it not to rotate I cleared it I installed new Sump&motor and tested unit and found unit operating as designed. job complete
We serviced a
JENN-AIR COOKTOP
Model UNKNOWN
Near Austin, TX 78746
Wesley
Job Details: 10/28/2022
Arrived onsite and verified hot plate diagnosis. Replaced center hot plate. Tested unit and found unit is operating better after repair. Recommended to customer that a induction compatible pan equal or greater than the surface size of the hot plate be used for proper heat function.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Austin, TX 78746
Luis
Job Details: 10/28/2022
"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet to evaporator found dye on heat exchanger line,found burn marks on inverter. Replaced the compressor,inverter,drier,heat exchanger and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. used 1 W10629033 (Inverter) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF3
Near Waco, TX 76705
Jonathan M
Job Details: 10/28/2022
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found the freezer reading it at 36?F and the refrigerator at 53?F. Checked both of operators and found no evidence of a defrost issue. Went to take a nap draw off the compressor and found that the unit is hardwired to an inverter. Found the compressor hot to touch But attempting to cool. Found the condenser coil is completely cleaned. The customer advised that he had clean them after the unit stopped cooling initially but the unit has continued to climb in temperature. I advised the customer that the issue with the unit is with his sealed system and refrigerant. I checked the condenser and could not see any evidence of any leaks at the condenser. Advise customer of the issue is most likely with a leak at the freezer evaporator due to this only having one evaporator. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS03
Near West Lake Hills, TX 78746
Luis
Job Details: 10/28/2022
Arrived on site for no ice tested optics in diagnostics failed removed icemaker found paint chipping from mold replaced optics and icemaker power cycled unit icemaker ran through a cycle and filled.
We serviced a
WHIRLPOOL WASHER
Model MHWE300VF00
Near Austin, TX 78759
Wesley
Job Details: 10/28/2022
Arrived onsite for failed timing lever on door hinge. Replaced the hinge and tested. Unit is now operating as designed. Advised the customer on repair. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Lockhart, TX 78644
Andrey
Job Details: 10/28/2022
"Arrived on site to test unit for not cooling tested unit for failed start device, replaced start device,powered unit back on compressor started and evaporator started to develop a frost pattern, unit is now running as designed, no leaks detected job complete"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Pflugerville, TX 78660
Cliff
Job Details: 10/28/2022
Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced heater assembly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Cliff
Job Details: 10/28/2022
Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cedar Park, TX 78613
Paul
Job Details: 10/28/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the left door closure and bushing parts. The doors are working as designed. Ms stated the unit had warmed up a little again but when I arrived Mr stated it did warm up some but he had noticed the left door had cracked open so he defrosted it again and tested it and said it pretty much had maintained temp. All is working as designed at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2022
"Arrived onsite for a washer that is draining but not spinning the clothes out. I checked stored error codes and found an F7E6, F7E5, & F0E2. I ran the auto diagnostics cycle and found the shift actuator motor failing due to stripped gears in the motor. I replaced the shift actuator and tested the machine again in diagnostics. The unit completed the cycle and worked as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVDP02
Near Granger, TX 76530
Maurice R
Job Details: 10/28/2022
Arrived onsite for fridge freezer not holding temperature. On inspection there was a little ice buildup on the evaporator. The CX that she turn the unit down for a day or so she could turn the unit slowly and it would freeze for a few days. Called talked with Susie and they informed me that on this unit the temp switch goes out and has the symptoms that the CX was talking about. I replaced the temp switch and the control board. The unit was working and starting to cool down when I left. The unit is working as designed and there was no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Cliff
Job Details: 10/28/2022
Arrived on site to replace previously ordered parts for microwave. Replaced cavity t-stat and wiring. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID OVEN
Model KEBS109BBL00
Near Round Rock, TX 78664
Cliff
Job Details: 10/28/2022
Arrived on site to diagnose an oven that is not baking properly. Checked temps at 350 and found unit 10 to 15 too low. Adjusted calibration offset to compensate. All is working properly at this time.
We serviced a
SAMSUNG DRYER
Model DV4586300EG/A3
Near Lockhart, TX 78616
Andrey
Job Details: 10/28/2022
"Arrived on site to test unit for running constantly and no heat, tested unit found unit is powered off but when closing door the unit automatically starts running and does not shut off, called SW to diagnose further, found relay on control is stuck and would not disengage, unit need new control to fix issue, control is not eligible for rebuild,
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Matthew
Job Details: 10/28/2022
"Arrived onsite for dryer not starting a cycle. Upon arrival inspected unit. Customer stated she replaced the motor but it did not correct the issue. Disassembled unit and found the heating element is shorted, energizing as soon as unit is plugged in. Also found thermal fuse failure. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Austin, TX 78757
Luis
Job Details: 10/28/2022
"Arrived on site. Called tech support with on going issues,gave readings from temp logger per tech support all parts that have been replaced should of corrected issuE
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Austin, TX 78750
Vincent
Job Details: 10/28/2022
"Arrived on site for washer, inspected unit and work area. CX complaint unit making noises. Entered diagnostics and found error F2E1, ran a diagnostics cycle and found no sounds that werent normal. Tilted unit backwards and found a bit of oil on the stator plate. Advice CX of it and recommended to replace clutch, slide and gearcase.
We serviced a
KENMORE DISHWASHER
Model 665.12783K310
Near Austin, TX 78727
David S
Job Details: 10/28/2022
Arrived on site to install previous diagnose. I gained access to the diverter and sump and replaced both. I tested the unit and found it working properly no leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Kimo
Job Details: 10/28/2022
"Arrived onsite for dishwasher that is leaking and has broken rack wheels, heater and seal. Upon arrival I replaced all above mentioned parts. And tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Kevin
Job Details: 10/28/2022
"Arrived on site and found flames are too high and need adjustment on cooktop, after correctly showed customer how to make further adjustment if they need to, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Canyon Lake, TX 78130
Kevin
Job Details: 10/28/2022
"Arrived on site and inspected microwave and found sparking in the interior, middle rack is too close to the sidewall and causing sparking. Removed middle rack and recommended it not be used, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78731
David S
Job Details: 10/28/2022
"Arrived on site for builtin fridge not producing ice. I inspected the unit and work area. I found the water turned off. I also found the cabinet width is not built with in specifications. The width is 42 and 1/8 inches, it should be between 41 1/2 to 41 3/4 inches, because of the width difference the builtin fridge can not be centered properly and leave gapping on the side. A carpenter will need to come out and correct the cabinet width to properly vent the unit. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Killeen, TX 76549
David Z
Job Details: 10/28/2022
"Arrived on site to diagnose dishwasher that was not cleaning or drying dishes well. Checked unit in diagnostic mode. Found no error codes present. Customer had just finished a cycle on arrival. Found heat present. Ran unit and confirmed spray arms are moving and working as designed. Found no rinse aid was being used, causing a poor dry. Advised customer on proper usage, could not find any issues present. This is a plastic tub unit, with no rinse aid present, which can cause poor wash and drying quality. Unit working as designed at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Killeen, TX 76542
David Z
Job Details: 10/28/2022
"Arrived on site to follow up on washer that had stopped spinning. Replaced washplate and bolt, gearcase, rotor, stator. Tested unit are verified there is no further noise or problems present. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Maxwell, TX 78656
Andrey
Job Details: 10/28/2022
"Arrived on site to test unit for not regulating burner, tested unit found left front infinite switch not regulating temps, replaced switch, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2022
Arrived onsite for a microwave that the hood light stays on. I found the hood lamp relay stuck closed on the main control. I replaced the control and tested the microwave. All is working as designed. The CX mentioned the unit is loose and shakes. I explained and showed the CX that the wall bracket was never mounted on the right side and it is causing the unit to move and loosen the top bolts. The CX stated he would call Home Depot to get them to come back out and correct the install. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Andice, TX 78628
Maurice R
Job Details: 10/28/2022
Arrived onsite for dishwasher with no power. On inspection found the dishwasher was partially plugged in under sink. Plugged the unit in and ran diagnostics mode. The unit is working as designed. No water leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Georgetown, TX 78628
Maurice R
Job Details: 10/28/2022
Arrived onsite for a oven to be reinstalled after electrical was fixed. Reinstalled and tested unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Maurice R
Job Details: 10/28/2022
Arrived onsite for previously diagnosed parts. No gas leaks detected during service. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78748
Scott
Job Details: 10/28/2022
Arrived on site replaced UI . Ran diagnostics and key pad tests . All checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model MVWC565FW2
Near Austin, TX 78753
Wesley
Job Details: 10/25/2022
Arrived onsite and installed W11130362 suspension to repair off balance propensity. Unit is now operating as designed. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for right front burner not working correctly by burner turning on and off when on high. Replaced switch and burner test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
Arrived onsite for unit not heating. Upon arrival ran diagnostics and got error code 7-1 no heat. Inspected heater and there are no fractures. Ran diagnostics cycle and heater is receiving correct voltage. Test heater and got OL reading. Need to replace heater W10518394. Replaced heater W10518394. Test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
Arrived onsite to replace damaged left handle. Replaced left handle W11049 and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
Arrived onsite for a washer the is making a loud vibrating noise when in drain. Upon arrival I inspected the drain hose and found that there was a kink in it I adjusted the hose so that the kink was gone and the the unit several times and found that it is now no longer making the noise no leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
"Arrived onsite for oven temperature reads 335 degrees when set at 350. Upon arrival test unit by preheating oven to 350. Monitored temps with thermocouple. Temperature is off by a few degrees. Recalibrated unit and now averaging 348, oven is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76501
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose dishwasher that is dripping from the front left corner of the unit. Ran unit in a normal cycle and observed. Removed the outer door and ran as well. Could see a tiny bit of movement in the front left corner when spray arm would come around. Room is incredibly unlevel, and unit is not able to be leveled properly. Unit just needs a slight raise in the front to remove water pooling towards the front. Couldn't see anything coming over the corner at time of testing. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78731
Vincent
Job Details: 10/25/2022
Arrived on site for washer inspected unit and work area. CX complaint unit not dispensing the amount of soap she put in the load and go system. CX was not aware of what that load and go was. Unit is operating as designed. No leaks where observed during service. Job completed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Removed vent hose and airflow has returned. Found vent hose is full of water and blocked by lint. Current resident is A renter and not the owner of the property. Homeowner will need to have the vent to the exterior cleaned/cleared before dryer is reconnected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for noise when unit is running. Test unit and found noise coming from vent fan. Removed unit and found tape hitting vent fan blade. Removed tape test unit and unit test good no more noise job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78735
David S
Job Details: 10/25/2022
"Arrived on site for whirlpool range leaking gas at the regulator. I used a bubble solution and found the output line leaking. I tightened the lines down until it stopped bubbling. I added more solution and monitored the lines, I found no more leaks. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in the fc caused by thermistor and control miscommunication as well as defrost heater not fully wired. Replaced thermistor and control and repaired wiring. All is working properly at this time and customer to thaw unit for 24hrs and waiver is signed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for vibration noise, tested unit found a slight noise coming from the back removed back panel and found a few spots that could be causing the noise but customer stated that that is not the noise and its coming from around ice maker, ran test on fan, damper and ice maker and could not mimic noise leveled unit and advised customer to monitor record a video of the noise if it happens again, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW03
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and found front adjustment feet are missing 15301, replaced both of them, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for display issues, customer stated that display is loose, tested unit found screw holding in the display has fallen out on one side making it difficult to press buttons, secured control back into place properly, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
Gerry C
Job Details: 10/25/2022
"Arrived to inspect WOS31ES0JS01 temperature issue as reported by inspection. I placed a K-type thermocouple within the chassis and set it a the industry standard testing temperature of 350F. This particular model has the Rapid Preheat and I set it to Standard Preheat for multi-rack and conventional use, due to the rapid calibrating only for the uppermost part of the chamber as an energy conservation feature. The unit claimed preheat with an actual internal temperature of 418 (common) and to account for initial door opening and addition of baked goods and then declined to 322. Cycling temperatures were 388, 331, 389. Averaging 369, I induced a -15 offset and retested and the unit was within 2 degrees of the selected temperature. I tested the sensor within service test mode and it was within 3 degrees of the thermocouple. No further repairs required."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
David S
Job Details: 10/25/2022
Arrived on site for whirlpool dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code F4e3 wash motor not running. I ran a diagnostics cycle and found the motor receiving voltage but not coming on. I replaced the sump and motor assembly W11025157. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Woodway, TX 76712
Tyler
Job Details: 10/25/2022
Arrived on site for washer not cycling through Settings. Upon arrival confirmed issue and found tub full of water. I havent found no error codes in diagnostics but I did find a drainpump failing. After installing new drain pump and clearing out all the water and ensuring that are no leaks during test. I then found that there was a clog in the standpipe of the home and instructed customer they will need a plumber to clear pipe before washer can safely be used. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78717
Paul
Job Details: 10/25/2022
Arrived onsite for a dryer that is periodically tripping the breaker. The CX confirmed the breaker would trip in the middle of a cycle at times. I found the circuit breaker is a new style GFCI style breaker. I checked the wiring at the terminal block and found it all correct. I did find the neutral connection slightly loose. I tightened the connection and tested the dryer. The dryer was working as designed. I temped the double pole breaker and the top half went from room temp to 97 degrees and the bottom half went from room temp to 111 degrees. I showed all this to the CX. I advised to watch the garage temp at the panel and see when it is actually tripping. I suspect a defective breaker and advised the customer to get it changed if this continues. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to seal refrigerator mullion. Reshaped lower mullion and sealed cabinet with food grade silicone. All is working properly at this time. No water hooked up to unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
"Arrived on site to follow up on washer that has stopped in cycle and made some noise. Examined unit and found suspension is good, and there is no sagging or unseated rods. I checked for error codes and found the unit had an off balance and long fill code. Tested unit and found cold water trickling in slow. Removed hose and found an excessive amount of sediment in the valve clogging it up. Removed the sand and sediment and retested. Verified proper operation. Tested a diag cycle and verified it completed with no issues. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for time not matching the microwave. Test unit and found unit not connected to Wi-Fi. Advised customer to connect unit to Wi-Fi and download the whirlpool app. Gave customer Wi-Fi team phone number for help. Job complete. Different hertz on oven 220v from microwave 120v.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Wesley
Job Details: 10/25/2022
Arrived onsite for broken stop WPW10082861. Replaced the stop WPW10082861. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78739
David S
Job Details: 10/25/2022
"Arrived on site for whirlpool washing machine making a grinding noise. I inspected the unit and work area. I gained access to the gear case. I found the shield fallen off and ground into the belt and cam. I replaced the cam,belt, and shield. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator with a dent in the RC door. I found a dent on the right side of the RC door. I took a photo of the dent. I replaced the door and installed a new badge. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB
Near Austin, TX 78701
Wesley
Job Details: 10/25/2022
Arrived onsite and repaired unit by replacing the interlock assembly and control according to previous diagnosis. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 10/25/2022
Arrived on site to install previously diagnosed control valve and latch. Upon arrival installed required parts than reassembled and tested unit and found washer working as designed with no leaks present. Call complete
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS3
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose range that had died during preheat. Checked wiring at terminal block and harness. Found wiring was all good, with no burns or exposed /wiring. Tested unit and found after a couple minutes breaker would trip. Reset breaker and retested. Breaker tripped again a couple minutes later. Reset again and unit finished preheating and cycling fine. Could not get breaker to trip again. Found breaker was actually a GFCI breaker for the 240v range. Called into tech line SR7734899449. Advised tech line of my findings and the fact it's a GFCI for a 240v appliance. Tech Line advised that if I couldn't find any part failures and it finished the preheat its likely the breaker tripping due to being sensitive/elements cycling with voltage draws. Unit is working as designed. Advised customer the unit is not designed to run on GFCI circuits, and an electrician may need to resolve. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Uhland, TX 78640
Matthew
Job Details: 10/25/2022
"Arrived onsite for dishwasher not drying dishes properly. Upon arrival inspected unit. Found complaint was due to plastic items remaining wet. Found that unit is operating as designed. Instructed customer on continual use of rinse aid, water temperature and dish material (plastic/glass). Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Canyon Lake, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for rack falling off, customer stated that the stop on right side has fallen off and it is now missing, installed a new stop but it is not clipping on properly, noticed that the slide is not installed properly, removed slider and installed properly, stop is now clipping on properly, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for IM not working. On inspection the tray was stuck in the dump position. Tried to use the test button and it failed. Replaced IM and ran the test mode and it worked as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and added Bubble solution to all attachment points under cooktop and did not see any leaking. Also added bubble solution to all orifices and did not see any leaking. Sent videos to KB/service management. Builders plumber told homeowner that regulator is leaking. Attempted to replace regulator and gas line will not separate. Plumber will need to return and separate and replace gas line. Left regulator on site in the hope that they will also replace it. If not a technician will need to return. Requested that if they Refused to replace regulator gas line should not be hooked up until regulator is replaced, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
"Arrived onsite to replace failed drive assembly. Disassembled and replace gearcase, rotor,stator, slider and clutch. Reassembled and calibrated. Ran auto test and and all components including drain pump are functioning. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Lou
Job Details: 10/25/2022
"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I tested the door function and when I opened the door to 90 degrees and let go, the door attempted to close on its own. I pulled the unit out and found the door hinge friction pads were missing. I installed both friction pads to each hinge and tested door operation and the door stays open at 90 degrees now. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76707
Jonathan M
Job Details: 10/25/2022
Arrived on site for a dishwasher that is not starting. Inspected unit and work area. Tested the unit and found the unit turning on and operating as designed. The customer advised that he had an electrician come out yesterday to fix the electrical to the unit and thought he had tested it. Ran through all dishwashing portions of the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
Arrived onsite for light inside the oven is not turning off . Upon arrival inspected unit and found oven light is bright with door opened and dim when closed. Replaced latch and getting same outcome. Called techline for assistance. After a series of checks at control tech has determined that the wiring diagram in the system is incorrect. Was on the line with different techs. Tech is sending notes that he has on file to engineering department. Tech said there is no repair that can be made at this time until engineering department has an outcome. Tech gave sr#7734895454. Tech said to close out call for now. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Waco, TX 76710
Tyler
Job Details: 10/25/2022
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue in town failures in the heating element as well as the cut off. Replace both element and cut off then reassembled and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78737
David S
Job Details: 10/25/2022
Arrived on site for whirlpool washing machine having error code f2e2 hmi lost communication. I inspected the unit and work area. I found the right side of the console not responding. I could not get the unit into diagnostics. I replaced the UI control W11478525 and powered the unit on and followed steps in service pointer W11498806. I was able to get into diagnostics and tested the unit. I found it working as designed and the console fully functioning. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Leonardo
Job Details: 10/25/2022
Arrived on site to replace sump and motor. Replaced sumpAnd motor and found motor not getting correct voltage from control board. Replaced control board too test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for no power. Test unit and found power wires at junction box not secured correctly. Secured wires correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
Arrived to inspect water issue. I found the inlet valve assembly would not operate and was restricted. I removed and replaced and tested. The water issue was resolved. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and found washer and dryer are in an exterior shed. Shed has a plywood floor on soil It is not level, power to washer is being shared by a lamp, and connected by a power strip to an extension cord leading to an unknown outlet, Washer does not have its own circuit. Hot water is also off, documented with tech line. Washer cannot be installed here location does not meet requirements in use and care 7734899200"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Taylor, TX 76574
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a washer that leaked during cycle. Fully inspected all parts and hoses and found no leaks in machine. Did note evidence of suds leaking from vent tube. Advised customer on findings and that high efficiency washers use less water and needs far less soap than other units. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Cedar Park, TX 78613
Paul
Job Details: 10/25/2022
Arrived onsite for a dishwasher that was leaking from the bottom. I found the diverter leaking. I took pictures of the floor and base board trim damage. I replaced the sump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
"Arrived onsite for Range overheated, tripping the breaker every time the oven was turned on. Upon arrival, customer stated that the unit seemed to hot near console. Customer was not aware of vent under right corner of console. Inspected unit for tripping breaker. Did not find any visible pinched or grounded wires. Preheated 3 times and unit will not Tripp breaker. Let oven heat to 350 and left running. Unit is operating as designed. Customer mention that an electrician has just replaced breaker. The replacement of the breaker has fixed the issue. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for switch not working. On inspection found a dent on the left side of the vent hood called TECHLine talked with Austin and gave a SR #Tech Austin: SR 7734894338. Austin sent me to another dept to get the vent replaced. They gave another SR # Sr 7734894478 hood replacement. They will reach out to the customer in 10 to 14 days. Tech Austin: SR 7734894338
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for drum not spinning. On inspection all voltage was good tested thermal fuse was good. Was removing the motor and noticed that the blue wire from the belt switch was not plugged in. Plugged it in and tested the unit is now operating as designed. Sr7734899453
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Kimo
Job Details: 10/25/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new door switch W11384469 and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
Arrived onsite for washer that is leaking upon inspection I found that there was pet hire in the bellow that can cause leaks I removed the Pet hair and ran diagnostics and found F9e1 long drain code stored. I proceeded to run the diagnostic cycle and found that the drain pumps sounded. I double checked drain hose installation and found that it was not installed properly it was pushed too far down the Standpipe. I corrected this and ran another diagnostic cycle and found that the pump was still; ordrng 1 W11458345 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head/reservoir failure and ice chute gasket being bad, I removed and replaced both parts and tested and unit is operating as designed. Mr. advised that the ice maker had been damaged and was concerned that it wont make ice properly. I found the far right two teeth of the ice stripper were missing. I am ordering the ice maker and cover, CNOTE-LSO PER CUSTOMER REQUEST No water leaks observed during service.; ordrng 1 WPW10300024 (Ice maker) and 1 W10884722 (Ice maker cover)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect leak MVWB765FW0 . I found during initial inspection that the gear case lower seals had ruptured and the unit lost its oil and will require replacement. Entering service test mode, errors of F0E3, F3E2, F7E9 and F0E5 were stored and I cleared for testing. I isolated the leaking to the thermistor area of the valve assembly and it will require replacement. . No leaks of the water supply observed during service. ordrng 1 W11393685 (Gear Case) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"
We serviced a
WHIRLPOOL COOKTOP
Model KECC566RBL01
Near Austin, TX 78750
Paul
Job Details: 10/25/2022
I looked at the customers cooktop while working on the oven. The RR element does not heat. I explained to the customer that it would be either the element or the switch that would be causing the failure. I explained that we would further troubleshoot it when we pull it out. Ordering the RR element and infinite switch. Office to RS.; ordrng 1 WP3191050 (Infinite switch) and 1 W10823699 (Element)
We serviced a
WHIRLPOOL OVEN
Model JMW2430DP00
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
"Arrived on site for wall oven microwave combo that will not operate correctly code for stock button on display attempted to power cycle unit and found no change I pushed the buttons on the UI and found none of them worked..Ive been doing the access to the back of the UI and checked connections and found them all good short on the board as a likely culprit. I called customer to replace the user interface ; ordrng 1 W10887855 (PANL-CNTRL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect dishwasher. I found the other items within prior service notes, as described, but the sump assembly operated as designed though several service mode tests.No leaks from unit observed and I shut off the water supply.; ordrng 1 W10712395 (Rack Adjuster) and 1 TJ10SS72DW (Supply Line)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a washer that is not turning on. Found main control shorted and it will need to be replaced to complete repairs. Control sent today was mispackaged and will need to be reordered. Verified part# and model to be correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET2AHTXMQ01
Near Georgetown, TX 78628
Lou
Job Details: 10/25/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the IM tray leaking at the back right corner due to it being cracked. I am ordering the ice maker kit . Other than the ice maker, no water leaks observed during service.; ordrng 1 4317943 (Ice maker kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
Arrived on site to diagnose washer that has a lid starting to chip. Customer showed me where the lid was starting to chip. Ordering new lid to resolve issue. Office to schedule when we have part. ; ordrng 1 W11130236 (Lid)