Service History 63

We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS
Near Austin, TX 78733
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected dishwasher and found customer experience water dripping from between the inner and outer door panels. Disassembled door and found a water stain on the insulation. Took pictures. Started wash cycle and found it is splashing over on the left-hand corner, send a video to PR. lower plastic door seal does not appear to have any damage, inspect and spray arms they also do not appear to be damaged.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spicewood, TX 78669
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Washer not installed so no leak checked.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite to install previously diagnosed parts. I installed the console and main control but the lights would not turn off. I called techline and spoke to dustin. We checked continuity at the door latch assembly and it showed open all the time. Techlines SR#7731207272. I am ordering the latch assembly to complete the repair. ; ordrng 1 W10883049 (Latch) and 2 WPW10412711 (Bulb RESEARCH RESEARCH)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose refrigerator not producing ice. Customer advised me the icemaker is filling and freezing, but will not harvest unless the reset is hit every time. Checked unit in diagnostic mode and found no errors present. Icemaker will cycle, just no harvest regardless of switch position. Found temps good, freezer < 8 degrees on both sides, RC at 37. Talked to tech line, SR7731205323. Ordering new icemaker to resolve. Office to schedule when part arrives. ; ordrng 1 W11455232 (Icemaker)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Liberty Hill, TX 78642
Lou
Job Details: 07/09/2021
"Arrived on site to inspect refrigerator water filter not releasing. Upon further inspection, I found the release button broken and filter not releasing. I removed and replaced the filter head and tested the water dispenser and while testing the ice maker harvested and filled. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
UNKNOWN DISHWASHER
Model DU1345XTVB4
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/09/2021
Arrived on site for dishwasher not allowing door to shut properly. Upon arrival I found that the door strike was broken and not latching at the door correctly I also found that the left side door hinge was not seated properly I ended up resetting the door and installing a new door strike reassembled and tested the unit and found no leaks during repairs call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78704
Luis
Job Details: 07/09/2021
"Arrived on site. Found fresh food evaporator incased in ice,diagnosed unit not defrosting correctly,defrosted evaporator replaced evaporator and wall thermistor,replaced fan scroll. Ran diagnostics good air flow defrost already set to basic."
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site for blinking F47 error code on cooktop. Upon arrival confirmed error code and gained access to the module. We found no visible damage to the module. Replaced the module and UI per instruction of tech sheet. Reassembled and programmed unit to find no more error codes. Tested every burner to find the unit operating as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS3
Near West Lake Hills, TX 78746
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected dishwasher and found it is not leaking during the diagnostic cycle. Customers experience was water on top of the door running down the side while dishwasher is running. Do not see any issues with door gasket. Remounted dishwasher so that it is leaning backwards slightly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Austin, TX 78738
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
Arrived on site for ICE IS STILL GETTING STUCK IN THE DOOR CHUTE AND MELTS AND LEAKS WATER FROM DISPENSER. Customer stated since last visit the water drips have gotten worse. I tested the flapper to ensure it was opening and closing properly. Looked good. Removed ice bin and cleared out small bits of ice that could be melting when door is opened and closed causing the drips to run into dispenser chute. While inspecting from ice bin area into chute dispenser area I could see tiny gaps allowing light to come through at dispenser chute section. Removed door chute and installed new door chute. Inspected area again and there is no longer any light coming through. Customer understands ice can get trapped inside chute causing it to melt and drip melted ice into dispenser area. New chute is sealing properly. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite for refrigerator not making ice. Upon arrival I found RC=37 FC =2 the customer stated that the ice maker has started making ice again after they called. I confirmed ice in the bin and I removed the ice maker. I found the bail arm is missing. I installed a arm from my van stock. I found some frost built up in the back of the IM housing indicating a air leak. But due to the arm missing the customer would like to leave it and see if the issue is corrected. No leaks detected during time of service. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78726
Justin
Job Details: 07/09/2021
Arrived on site for a dishwasher with the upper rack not attaching. Upon further inspection I found both left and right adjusters broken. I installed new adjusters. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near New Braunfels, TX 78132
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of broken dispenser, found broken dispenser, I replaced dispenser, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Justin
Job Details: 07/09/2021
Arrived on site to install previously diagnosed parts. Upon arrival the customer stated they have not had any frost build up in the unit since last service. I installed the new door and confirmed all gaskets were sealing. The gaskets sealed correctly and were working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose a washer that is making unusual noise. Found service pointer about noise from control. Control and shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498797 (Control) and 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Austin, TX 78746
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for upper rack not washing. Test unit and found not enough water going in to the unit. Found bad fill valve replaced valve test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Buda, TX 78610
Andrew
Job Details: 07/09/2021
Arrived on site to test unit for not cooling. Found evap completely frosted over. Found evap motor working as designed. Heater engaged when in diagnostics. Recommend replaced evap thermistor compartment thermistor and control. Office to reschedule. ; ordrng 2 WPW10383615 (Thermistor)s and 1 W11496886 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78754
Luis
Job Details: 07/09/2021
"Arrived on site for noise complaint,per previous diagnosis replaced the compressor and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,reassembled unit no noise present"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Manor, TX 78653
Wesley
Job Details: 07/09/2021
Arrived onsite for burnet wiring and used the harness to repair unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Uhland, TX 78640
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for no power. Checked outlet and outlet test good. Checked all switches and control board plugged unit back in and unit test good. Ran unit for 3 minutes test unit and unit heating job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78717
Justin
Job Details: 07/09/2021
Arrived on site to install previously diagnosed parts. I installed the new fill tube heater and then tested the unit. Water was now going to the IM.No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXBW00
Near Austin, TX 78726
Justin
Job Details: 07/09/2021
"Arrived on site for a refrigerator not cooling well in the refrigerator compartment. I checked temps and found the RC at 62?F and the FC at 3?F. I ohmd out the thermostat and found it good. I found the damper opening and closing easily, and I could hear the fan running as designed. I gained access to the evap and found significant frost build up. I informed the customer this is causing a lack of airflow to the RC, which is why you are seeing cooling issues. I ohmd out the bi-metal and found it good. I tried to jump the defrost, but it would not start. I then jumped the timer to a defrost and I found voltage from the pink wire on the bi-metal to the white on the heater. I did he same for brown wire on bi-metal and found nothing. I then ohmd out the harness and found it open. I did not visibly see any damage on the harness or molex at the chassis. This indicates an internal harness problem
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to inspect unit for temperature not staying consistent in the refrigerator and the butter bin has been broken. Looked at the unit and saw that the bin is broken and new one needs to be ordered. Was loose at the temperature of the refrigerator. The temperature stayed around 50 degrees. Possible the thermoster in the refrigerator is not sensing the correct desired temperature. Ordered both parts; ordrng 1 W11348580 (BIN COMPLETE ) and 1 WP2188820 (temp sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice door not closing properly, I removed and replaced the ice door assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB01
Near Austin, TX 78724
Matthew
Job Details: 07/09/2021
Arrived onsite for refrigerator not turning on and cooling. Upon inspection found control to be visibly failed at knob. Replaced control and fridge kicked on immediately. If symptoms persist recommend replacement defrost timer Job complete .
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Buda, TX 78610
Andrew
Job Details: 07/09/2021
"Arrived on site to test unit for not filling properly. Found no stored error codes. Ran diagnostics with no issues. Found out issue happens when was extremely light loads. Advised customer to throw in a couple towels light light loads as auto sensing is not sensing enough and filling accordingly. Replaced control and valve as a precautionary measure. Calibrated unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose refrigerator that was losing cooling and then started making a loud noise. Turned unit on and found that when compressor tries to kick on you hear a very loud buzz, and then relay clicks off. Compressor is not starting. Found compressor is also getting extremely hot, indicating a seized compressor. Ordering sealed system repair to resolve. Office to schedule with sealed system tech. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Access Valve) and 1 SSTech (Sealed system)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
Arrived onsite and used silicone to seal liner air gap present at bottom right corner of fridge. Heat treated seal which allowed unit to pass the tug test. Advised customer On repair. All checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose an ice machine that is not producing. Found water valve failed and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10897719 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Del Valle, TX 78617
Matthew
Job Details: 07/09/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bin empty. Ran diagnostics and thermistors passed. Ran harvest test and did not complete. Replaced ice maker. Ran test and passed. Ran fill test and passed. Sensor is working and recording bin as empty. Customer will monitor ice production. If symptoms persist recommend replacing valve and control.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near San Marcos, TX 78666
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of unit not draining, found drain pump issue, I repaired drain pump, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS0
Near Austin, TX 78745
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for gas smell found bake burner only burning half. Found bad valve and igniter.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Austin, TX 78735
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for oven not working. Test unit and found correct voltage and good fuse and elements. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11099721 (Control board) and 1 W10913685 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of of unit clicking and not completing cycles, found failed actuator. Ordering actuator. ; ordrng 1 W10913953 (Actuator) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite to install previously diagnosed parts I installed the interlock and right side hinge. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
GE REFRIGERATOR
Model GSH25JSXN
Near Austin, TX 78725
Matthew
Job Details: 07/09/2021
Arrived onsite for refrigerator not freezing properly. Upon inspection found ice ball on right side of evaporator cover. Removed ice for inspection of evaporator found normal frost pattern and unit defrost components are functioning. Ice is forming on the evaporator left side and causing an air flow restriction.
We serviced a
UNKNOWN VENTHOOD
Model UXT4236ADS2
Near Andice, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to inspect venthood not working. Upon further inspection, I removed the harness cover to find the unit not wired (photo). I connected the harnesses and tested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS03
Near Austin, TX 78730
David
Job Details: 07/09/2021
"Arrived on site to install previously diagnosed control to resolve electrical issues causing unit to cycle. On arrival I disconnected the FC harness from the control to see if the cycling would stop. Found that when the connector with the icemaker and evap fan is disconnected, unit works ok. I removed the evap cover and checked the fan and found scorch marks and burn spots on the wiring harness coming out of the back of the cabinet. Ice had formed around the connector and shorted out the wiring. Tried to dry out wiring and tested fan, but wiring is damaged and fan will not run.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 07/09/2021
Arrived on job for complaints of error code. Found code for float and moisture in tray. The dispenser is leaking wet agent causing suds. Will need dispenser to complete.; ordrng 1 W11412300 (DISPENSER )
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Del Valle, TX 78617
Matthew
Job Details: 07/09/2021
Arrived onsite for washer not draining. Upon arrival put unit in diagnostics and found stored error code for long drain. Tested drain and did not energize. Replaced drain pump. Tested unit and still did not energize. Control not sending voltage to pump or break in wire harness. Need to order main control and harness. Needs AUTHO. Office to reschedule.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO) and 1 W11400681 (CONTROL ) and 1 W11409746 (LOWER HARNESS )
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Austin, TX 78750
Justin
Job Details: 07/09/2021
Arrived on site to install previously diagnosed parts. I installed the new right side bracket. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near West Lake Hills, TX 78746
Luis
Job Details: 07/09/2021
"Arrived on site checked drain clear found moisture build up in gasket,gasket is sagging from liner,with door closed gasket is sealing advised customer possibly will need a new door."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site to replaced damaged UI with a new one. Upon arrival inspected new UI and found no visual damage. Replaced the UI and found the new one operating as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XB
Near Austin, TX 78732
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation . Now we have error f47 call tech line and found the dc voltage from the model not their. Will need another module. ; ordrng 1 W10857232 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5RHAXNQ00
Near Lockhart, TX 78644
Andrew
Job Details: 07/09/2021
"Arrived on site to test unit for no ice production. Found fill cup on ice maker and fill tube were frozen over. Removed ice and ice maker ran diagnostics as designed. Found inlet valve was weeping causing fill cup to freeze over. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite to install previously diagnosed parts. I installed the recirculating pump water level sensor and the ice bin thermistor. I tested the unit and it is cycling as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Del Valle, TX 78617
Matthew
Job Details: 07/09/2021
Arrived onsite for dryer not functioning. Upon inspection found belt torn. Replaced belt and tested. Unit is functioning properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78729
David
Job Details: 07/09/2021
"Arrived on site to diagnose dishwasher not drying. Upon arrival I asked customer how long the problem had been present. The customer informed me the dishwasher had always had this issue. I placed the unit into a diagnostic cycle ,found no error codes I then ran it through a test cycle. After the test cycle I observed the heating element was functioning as designed. I spoke with the customer and informed them the updated units do not draw as much power to the element and instructed the customer that rinse aid will increase the drying performance. I also informed the customer about I&I and that this would be the I&I for the dishwasher unit. Unit is working as designed, No leaks observed at time of service. Call Complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78749
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for upper rack not washing. Test unit and found bad upper manifold and sump and motor. Will order new manifold and motor office to reschedule. ; ordrng 1 WPW10340542 (Manifold)
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
Lou
Job Details: 07/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve and UV dye drier. When I went to test the pull and suction of the compressor, I found that the compressor was locked up. I tried 3 different start devices and the compressor continued to fail. I advised the customer of my findings and am ordering another compressor. Ordering the compressor kit and return service Unit left unplugged and water turned off to the unit for safety. No water leaks observed during service.; ordrng 1 W10160407 (Compressor kit) and 1 TJ90SF8404 (Access valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for unit not working. Test unit and found outlet giving 120v and unit getting 120v at junction.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
Arrived on site for ALSO BEEPING DURING SOME CYCLES- NO CODES. Found UI control not responding to touch as it should. Placed in diagnostics and F6E1 came up. Only error code that came on. Cleared error code. Removed UI and inspected connections. Everything looked good. Went ahead and replaced UI and installed new UI based on error code. Tested unit and UI responds to touch as it should now. Job completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
Arrived onsite for symptom of banging during spin and found suspension bouncy and weak. Ordering suspension to repair.; ordrng 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Austin, TX 78730
David
Job Details: 07/09/2021
"Arrived on site to diagnose washer that had stopped with locked door twice. Found several errors present, F3E1 F6E3 F8E3 F5E2. Most are related to pressure switch and suds. Unit is running through diagnostic with no issues. Blew out pressure line and advised customer to clean unit with affresh. Unit has never had a cleaning run, so issue is likely just suds building in the line. With line cleared unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
Arrived onsite and called Techline for washer not starting cycle. Determined ui and control install had not had an opportunity to sync
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Georgetown, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to left dryer not heating. Upon further, I disassembled the unit and tested the element and found no continuity in the element. I removed and replaced the element and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and F7E1 came on. No other error codes came on. Cleared error code. Ran through diagnostics cycle and the heating element was not heating. Inspected heating element and it was in good condition. Removed panel to check connectors. All connectors were plugged in correctly. Getting good resistance in heating element and all heating and drying circuits. Pulled dishwasher out and checked to make sure the element connectors were plugged in. They looked good. Ordering a control to return and complete the repair. Will return with all other parts JIC. ; ordrng 1 W10906426 (Control)
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP2
Near Austin, TX 78704
Scott
Job Details: 07/09/2021
"Arrived on site , replaced left upper rack rail.No other issues found . Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WEE510S0FS2
Near Del Valle, TX 78617
Matthew
Job Details: 07/09/2021
"Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Tested cooktop and bake functions, all are functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78732
Robert
Job Details: 07/09/2021
Arrived on job for complaints of not draining. Found OUI out of range replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of not making enough ice and small ice when it does make. Found ice maker harvest passed, found ice fan test failed, found partially frozen fill line. Ordering fan motor, fill line heater, and bringing back valve. Returning tech to replace fan and heater and run ice harvest, fan test, and fill test to determine if valve is needed. ; ordrng 1 W10846539 (Ice box fan) and 1 W11087201 (Heater)"
We serviced a
GE DISHWASHER
Model GDF570SSF7SS
Near Georgetown, TX 78628
Cliff
Job Details: 07/09/2021
"Arrived on site to diagnose a dishwasher that is leaking. Found water valve not closing, causing unit to overfill. Valve will need to be replaced to complete repairs. .; ordrng 1 WD15X24213 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 07/09/2021
Arrived on site for unit not making ice. Upon arrival found ice bucket full and temps normal. Upon further inspection found a small puddle of UV dye on the ground where the condensers sits. Checked the condenser with UV light and found it was leaking. Ordering new condenser office to reschedule when we have an eta on the part.; ordrng 1 W11482309 (Condenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Leander, TX 78641
David S
Job Details: 07/09/2021
Arrived on site to install previously diagnosed RC evap cover and control. Upon arrival disassembled unit and installed new evaporator cover. Reassembled unit and replaced the control on the back. Entered diagnostics to check that the control was the updated software version and ran it through a diagnostics test. All functions are operating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78759
David
Job Details: 07/09/2021
Arrived on site to install damper control to resolve loudly operating damper. Replaced damper control and retested unit. Verified unit working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEMMWB04
Near Robinson, TX 76706
Jonathan
Job Details: 07/08/2021
Arrived on site for fridge raider that?s not keeping proper temperatures. Inspected unit and work area. The customer advised that the unit somewhat cycles between single digits in the freezer section and up to 30? in their freezer section and between lower 40s up to 55? in the refrigerator section. The customer is keeping this unit in the garage and I asked approximate temperatures he was getting in his garage during the day. The customer did advise that it?s getting up into the hundred degree area in his garage due to poor ventilation. Remove the evaporator cover and found a good frost pattern on the evaporator with no evidence of any defrost issues. The freezer was reading at 7?F. The refrigerator was sitting at 50?F. Took an amp draw off the compressor and found a good amp draw. I did inform the customer that it seemed to be that their issue was with the ambient temperature around this unit. Went over user care guide and specifications for this unit to be working properly. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76542
Al
Job Details: 07/08/2021
We serviced a
KENMORE REFRIGERATOR
Model 596.765135
Near Belton, TX 76513
Tyler
Job Details: 07/08/2021
Arrived on site for refrigerator freezing everything in RC compartment. Upon arrival I found all items in Rc compartment had frozen over from top shelfs to bottoms and front to back. I also found ui unresponsive to input. I was unable to pull find any accurate schematic sheet for unit specs. Every enters into diagnostics failed. Tried replacing control and got same response. Was unable to test unit further. Dampener motor is also stuck open.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW0
Near Robinson, TX 76706
Jonathan
Job Details: 07/08/2021
Arrived on site for a dryer that?s not drying clothes. Inspected unit and work area. The customer advised that it?ll take 2 to 3 cycles to dry clothes especially towels. Use the vent tester kit on the unit and found the unit showing for ventilation for all dryers. Took off the vent hose and added a sock to the end of the vent to test the unit again due to lint buildup inside the exhaust hose in the dryer. The unit showed good ventilation for gas dryers but poor ventilation for electric dryers. Disassembled unit and cleaned out all lint buildup inside the dryer. Read connected everything and tested the unit again with the sock. The unit still showed the same result. Took the sock off of the dryer and tested the unit. The unit showed good ventilation for all dryers. Tested the unit again with the vent hose on and found Poor ventilation for all dryers again. I explain to the customer that this would show their issue is with her vent inside the home going out.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lorena, TX 76655
Tyler
Job Details: 07/08/2021
"Arrived on site for refrigerator needing previously diagnosed deli ui, harness, ice door and led module. Upon arrival I reconfirmed prior diagnostics. Disassembled and installed all needed parts. I reasse and tested unit and found all previously failures with unit were nO longer present.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Harker Heights, TX 76548
Al
Job Details: 07/08/2021
Arrived on site and inspected washer issues. Customer advised the loads arent getting cleaned and her wash beads werent melting. Checked underneath the unit and found the actuator (new style) failed. Used truck stock W10913953 to complete the repair. Unit now operating properly. JOB COMPLETE CUSTOMER SATISFIED
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Hewitt, TX 76643
Tyler
Job Details: 07/08/2021
"Are on site for refrigerator not cooling. Upon arrival found following temps in both compartments fluctuating (FC: 12?to 18?, Rc: 53? to 55?) exposed both evap. In RC I found no frost, sticky coldness. I did find small liquid build up around cap tube and RC evap but couldnt determine if water or oil. Found FC evap had some frost build up but frost build up was thin and easily removable with fingers. No stickiness to coil when compressor was directed to FC evap. Found no oil signs. Wasnt able to remove refrigerator from rested spot because feet/rollers were removed when installed and I couldnt access compressor but I could here compressor/condenser coil. Unit does appear to have a full no cooling sealed system issue. Will need to return with new sealed system oil less equip as well as compressor, non-uv dryer, etc. need office to reschedule once availability of parts is known. ordrng 1 Cnote (Need oil less gauges/equipment) and 1 Cnote (Need 3 hr repair reschedule) and 1 W10865322 (Rc evap) and 1 W11035643 (FC evap) and 1 W11025999 (Compressor) and 1 W11109499 (Non uv dryer) and 1 W11548259 (Condenser coil) and 1 W11024494 (Condenser fan motor assembly)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Woodway, TX 76712
Jonathan
Job Details: 07/08/2021
Arrived on site for a washing machine that has all lid lock issue. Inspected unit and work area. Placed unit and service diagnostics and found an F1 E2 (motor over voltage) and F9 E1 (long drain) error codes. Tested the lid lock and found the Luna attempting to Lott. Replace main control due to several issues and tested the unit in a manual lid lock again and found the lid attempting to lock but not registering the lid being closed. Replaced large assembly and tested unit again. The unit began locking and unlocking as designed. Ran the unit through an auto test in the unit ran as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISB48DYB
Near Salado, TX 76571
Lou
Job Details: 07/08/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=40 degrees & RC=51 degrees. I removed the upper cover and found the compressor extremely hot. Tested amp,draw to the compressor and got 2.95amps. No water connections to the unit; no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Lou
Job Details: 07/08/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I checked the ice bin and found a few cubes in it. Using my jumper wire, I jumped the ice maker motor from points T-H and it failed. I cycled power to the unit and retested and it continued to fail. Using my jumper wire, I attend to get the IM to call for water at points L-V and it failed. I removed the ice maker and found the harness connector to the ice maker has a tab that secures it to the side the motor housing and the tab was broken causing the connection to get loose. Using a harness from my van stock (W10884720 ), I removed and replaced the harness and retested and the ice maker is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Austin, TX 78704
Luis
Job Details: 07/08/2021
"Arrived on site for damaged door. Replaced freezer door and installed nameplate,removed ice build up remolded freezer door gasket. Door sealing correctly to cabinet. ; used 1 W10839793 (Nameplate) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Marcos, TX 78666
Jacob
Job Details: 07/08/2021
"Arrived onsite to replace both refrigerator door seals to the unit. Replaced both seals. Checked to see if the gasket was not sealing correctly, gaskets are sealing with no issues. Let customer know that the seal will take a while longer to form better to the cabinet and not to be alarmed by the small ripples near the edges. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Tommy
Job Details: 07/08/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and UI and unit is now operating as designed. Job Completed.
We serviced a
MAYTAG REFRIGERATOR
Model PBF2255HEW
Near Georgetown, TX 78633
Lou
Job Details: 07/08/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the defrost thermistor shorting out, I removed and replaced the thermostat and tested. Unit is cooling as designed. I recommended that the customer allow the unit to cool for 24 hours before putting their food items back into the freezer section. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Kayman
Job Details: 07/08/2021
Arrived onsite for cooktop with dented console. Upon arrival I confirmed the complaint. I was going to install the new console but I found a scratch on the front of the new console left side.; ordrng 2 W11444496 (Console)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Kevin
Job Details: 07/08/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Per service pointer replaced actuator, and also replaced capacitor. ran a diagnostic cycle and confirmed Washer is now operating normally. No water leaks from connections at time of service, took pictures, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Austin, TX 78729
Justin
Job Details: 07/08/2021
Arrived on site for a dryer coming on but not turning. Upon arrival the customer stated the unit is also heating. I gained access to the tub and found the belt intact. I then checked voltage at the wall and found it good. I gained access to the terminal block and found both neutral and ground wires on ground. The unit had not been installed correctly. I adjusted the wires and then tested the unit. The unit is now working as designed. I also found the vent hose on the back completely pinched shut. I advised the customer to replace this as well. Otherwise they will see a lack of performance and possible further damage to the unit. I let them know lack of airflow can also be a fire hazard.
We serviced a
AMANA DISHWASHER
Model ADB1100AWW5
Near Killeen, TX 76543
Al
Job Details: 07/08/2021
"Arrived on site and inspected dishwasher not starting. rdering part needed to get the unit back in operating condition. NEEDS MORE WORK ; ordrng 1 W10655806 (HARNS-WIRE) and 1 WPW10348269 (DRAIN PUMP) and 1 W10327250 (REG, WATER INLET) and 1 W10739633 (PUMP & MOTOR) and 1 WPW10545278 (DRAIN HOSE) and 1 W10817282 (CONTROL MODULE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Leander, TX 78641
Kayman
Job Details: 07/08/2021
Arrived onsite for refrigerator not cooling. Upon inspection I found the FC=8 RC=38 and the ice bin full of ice. Normal sized cubes. The customer stated that they had a brown out for a few hours and the unit since restored function and has been keeping cool and making ice for a week. I tested the RC and FC evap thermistors and both showed within range. Due to the brown out restoring the function I went ahead and replaced the HV control board and asked the customer to continue monitoring the unit to ensure it keeps good temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Lou
Job Details: 07/08/2021
"Arrived on site to inspect range oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My five test readings were 388, 311, 381, 309, 382 for an average of 354.2 degrees. Unit is operating as designed. Per manufacturer readings, temps should be within 10 degrees below & 10 degrees above the testing temp. In this case, 350 degrees was the testing temp and average temp is showing to be within range of the testing temp. Oven temps can only be tested by using a multimeter with thermal lead and not a thermometer as stated on page 7 of the owners manual due to the fluctuation in temps. Tested the cooktop burners and all are operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Copperas Cove, TX 76522
Al
Job Details: 07/08/2021
"Arrived on site and inspected DR error code on a Maytag Bravos washer. Confirmed the complaint and accessed the drain pump and found it to be defective. Removed and replaced it, reassembled and unit tested as designed.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Austin, TX 78730
David
Job Details: 07/08/2021
Arrived on site to replace inner door glass due to glass shattering during self clean. Found provided door glass was damaged in transit. Reordering door glass. ordrng 1 W10829001 (Door glass Inner)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Marcos, TX 78666
Jacob
Job Details: 07/08/2021
Arrived onsite for unit making a noise. Tested the unit and heard a bit of a screeching noise. Looked under the unit and found that the belt was loose and the cam needed to be replaced as it was worn down. Replaced both cam and (Belt from truck stock w11239857). Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Leonardo
Job Details: 07/08/2021
Arrived on site to test unit for fan not working. Test unit and found blower getting power but not Turin on. Replaced blower test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78717
David S
Job Details: 07/08/2021
Arrived on site for washer not working. Upon arrival found f0e1 error indicating there was a load of clothes in the washer during a Clean Washer cycle. Instructed the customer to run the Clean Washer cycle with nothing in it to completion before resuming normal use. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78721
Wesley
Job Details: 07/08/2021
Arrived onsite and tested unit for lighting issues. Made some adjustments and instructed maintenance supervisor on findings. Unit had not been plugged in properly for testing prior to arrival. Plugged in and tested. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78737
Kevin
Job Details: 07/08/2021
"Arrived on site and replaced lid latch, washer will now run normally, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78759
Justin
Job Details: 07/08/2021
"Arrived on site for a dishwasher with lights flashing on the UI and the UI not responding. Upon further inspection I found the start, drying, and delay LEDs all flashing. This indicates either a control or UI failure. I turned power off to the unit and closed the door. The unit did nothing. This built in test on the unit indicates a failed control. I replaced the control and the flashing stopped. The UI was still not responding though. I checked voltage at the block and control. I found both had 120VAC. I checked and found the correct 15VDC going to the console as well. This indicates a failed console too. Will need to return with the console on order to install for repair. Office to reschedule. ; ordrng 1 CNOTE (Needs Autho) and 1 CNOTE (Need To Bring Back Console On Order Already)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
David S
Job Details: 07/08/2021
"Arrived on site for water left in the washing machine. We inspected the unit and work area. We found no fault codes in diagnostics and found the unit working as designed at the end of a diagnostics cycle.
We serviced a
WHIRLPOOL RANGE
Model WFC130M0AB0
Near Jarrell, TX 76537
Lou
Job Details: 07/08/2021
"Arrived on site to inspect range burner issues. Upon further inspection, the tenant advised that the cooktop elements only operate on high settings. I inspected the receptacles and elements and all look good. I pulled the unit out and removed the back panel and found all four burner switches had shorted out. I advised the tenant of my findings. all four (4) burner switches will be needed. I advised the tenant that the unit cooktop is not safe to use until all switches can be replaced. Unit oven is operational. Job completed."
We serviced a
GE REFRIGERATOR
Model GSS23WSTASS
Near Austin, TX 78701
Luis
Job Details: 07/08/2021
"Arrived on site for not dispensing ice. Found dispenser door solenoid not engaging dispenser door bracket,removed solenoid removed obstruction in solenoid,reassembled unit tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Cedar Creek, TX 78612
Matthew
Job Details: 07/08/2021
"Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics. Diagnostics failed on first try. Unplugged unit and tried again. Found error codes for off balance load and lid latch failure. Ran auto test and noticed a small noise in the spin cycle. Tried running individual agitation and spin and did not do either. Ran test again and did not complete spin. Checked for errors again got shifter failure and basket speed fault. Replaced actuator but did not fix issues. Tried spin again and did not complete. Feels like gearcase is slipping. Tried removing washplate but could not remove. Unit seems to have multiple issues. Need to order wash plate, lid latch, motor and belt. Bringing back gearcase, control and cam. Off balance load. Lid lock fault. Will need AUTHO for multiple parts and major repair. Office to reschedule.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10752283 (washplate) and 1 W11283592 (motor-drve) and 1 W11307244 (latch) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/08/2021
"Arrived on site and replaced drain hose diagnosed on previous visit, ran a diagnostic cycle to ensure washer is no longer leaking, job complete"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near San Marcos, TX 78666
Robert
Job Details: 07/08/2021
Arrived on job for complaints of door not closing and front not attached. Will need catch for door issue and clip for front issue. ; ordrng 1 279570 (catch door dryer) and 1 W10854425 (clip)