We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 12/12/2023
"KRMF706ESS01 Arrived to inspect ice in FC. I found a similar appearance within the FC, as in prior services and inspected further. I found the gasket fully intact and did not suspect customer misuse d the slides fully retracted as designed. There was ice within the drawer areas, back wall and ceiling of the FC, but none on the rails or at the door area. Inspection of the evaporator revealed a long-term icing issue, evidenced by foam deterioration within the covers foam liner. Removal of the cover and liner revealed a large ice mass in the upper right corner, near the cap tube, but not encapsulating it, nor did the unit have any troubles cooling. Removing the ice via steam, section by section, I could tell the water had came from the area where the evaporator tubing enters in the upper part of the rear, top right, of the FC. After having the FC open for nearly an hour and drying all surfaces off, I performed a thermography. I found evidence of ice and water within the foam liner area and that cannot be corrected via conventional means. I found no evidence of the dispenser or ice maker being related to the issue and I could not recreate it via luring water down the RC drain. I contacted the MFG Tech Line, MFG Tech Dru, file# 7738002676. I advised the technician of my findings and the unit was submitted for review due to an internal cabinet water leak. No leaks of the water supply observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/12/2023
"Arrived on site to replace control and float switch diagnosed on previous trip. Replaced bad float switch and control, tested unit, unit is running as intended. No leaks present at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WDF331PAHS1
Near Manor, TX 78653
Joe Z
Job Details: 12/12/2023
"Arrived on site for unit not operating. Upon arrival, ran diagnostics and got error code F4-E3 motor not operating. Test unit and wash motor is receiving correct voltage, just not energizing. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 12/12/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket empty, found e0(no errors) in diagnostics. Ran fill and harves5 test and found ice maker working. Replaced ir controls and informed customer to give unit 48 hrs to fill bucket call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 12/12/2023
"Arrived on site for not operating correctly. Upon arrival, inspected unit and found lots of standing water in tub base. Ran diagnostics and got error code F5-E1 door switch stuck. open. Inspected and test door switch and is good. Ran a normal wash cycle and unit filled and begins washing, then drained correctly. Customer states that the unit has filled twice and water eventually got her carpet wet. Did find evidence of water on insulation under door. The builder eventually turned water supply off. I am not noticing valve weeping, but want to replace do to finding water in base of unit. Leaving supply water turned off to prevent leaking. Ordering valve. Office to reschedule ; ordrng 1 W11175771 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near Hutto, TX 78634
Blake
Job Details: 12/12/2023
"Arrived on site to inspect gas range. The front panel of the oven door is broken. I also found damage to the manifold panel, handle bracket and supports. The knobs are missing as well as the side trim for the door. I am ordering these parts to resolve. Office to order parts and schedule service. No gas leaks detected during service. ; ordrng 1 W11678969 (Handle) and 2 W11502236 (Support)s and 1 W11165142 (Manifold panel) and 5 W11239985 (Knob)s and 1 WP8523177 (Bottom trim) and 1 W10761018 (Left side trim) and 1 W10761014 (Right side trim)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for shutting off cycle prematurely, tested thermal sensors and found them good, ran vent test multiple times and found vent restricted, dryer over heating and shutting off and when cooled down resumes operation, removed vent from back of unit and test passed multiple times, advised customer to hire a professional vent cleaner to remove restriction, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Pflugerville, TX 78660
Blake
Job Details: 12/12/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Ui panel and tested. The UI now responds properly. I ran a heat cycle and found error code F8E0. I inspected the cooling fan and found the fan wiring shorted to ground. I removed and replaced the cooling fan and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for not heating properly, customer stated that unit is off by 30 degrees, tested unit found that customer is using store bought thermostat to read temps, put temp probe into oven and pre heated to 350, unit per heated to 380 and recovered to 350 within 10 minutes as per design, showed customer that her temperature gauge is off by 30 degrees and per owners manual that store bought thermostats should not be used in oven, unit is running as designed,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Kyle, TX 78640
Matthew
Job Details: 12/12/2023
Arrived onsite for unit frosting in freezer section. Upon arrival inspected unit. Unit was a new installation in an unoccupied home. Inspected and found no frost accumulation. Contacted builder and sent pictures. Possibly door left ajar and accumulating frost. Unit is functioning properly. Customer will monitor. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78753
Joe Z
Job Details: 12/12/2023
Arrived on site for not drying correctly. Upon arrival ran vent test and test failed. Unit is heating correctly. Found exterior vent blocked. Uploaded picture on SD. Advised customer to have vent cleaned . Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details: 12/12/2023
"On arrival verified complaint of tub shaking and damaged wall. On first check found tub is not fully punched and will need to be replaced per the service pointer. Also found wall damage (photo) and tub ring damaged. Recommend inner basket, tub ring, and suspensions. Called TL to document property damage spoke to Austin 7738008611 Office to reschedule due to parts. ; ordrng 1 W11172199 (Inner basket) and 1 W11550886 (Tub ring)"
We serviced a
UNKNOWN RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Tyler
Job Details: 12/12/2023
"Spoke to customer regarding range, they stated theyd already had it serviced and didnt need repairs. Call complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Joe Z
Job Details: 12/12/2023
Arrived on site for long dry times. Upon arrival. Ran vent test and test failed. Unit is heating correctly just not venting. Found ball of lint at dryer vent tube. Removed lint. Unit is still failing vent test. Recommend having vent cleaned and replacement of hose. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for sparking, customer stated that food started to burn, then started to spark. Tested unit, found failed magnetron and burnt diode, called safety to report my findings, was authorized to continue with repair, replaced capacitor, magnetron and diode. Tested unit by heating water to 1 minute, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Leonardo
Job Details: 12/12/2023
Arrived on site to test unit for unit not draining correctly. Test unit and found clogged drain hose. Cleared clogged test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Taylor, TX 76574
Gerry C
Job Details: 12/12/2023
"KRMF706EBS05 Arrived to inspect ice issue. The customer advised the ice was still severely clumping and I fully tested the ice dispenser and production systems, finding no faults. The ice had a very cloudy appearance and discussion with the customer revealed they have had recent water softener issues. I advised the appearance of the ice is very similar in appearance to other similar situations where excessive mineral content, or sodium, has been found to be the cause of ice production and dispensing issues. The customer will have the softener system inspected and serviced and will contact us if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 12/12/2023
Arrived onsite and replaced failed cam. Unit is now operating as designed. Advised on repair.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Pflugerville, TX 78660
Blake
Job Details: 12/12/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the heating element, idler pulley, and belt. I reassembled and tested. The unit now operates as designed. Office to receive full payment from card on file."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Georgetown, TX 78628
David Z
Job Details: 12/12/2023
Arrived on site to replace defective icemaker. Replaced and verified it cycles. Unit working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78734
Paul
Job Details: 12/12/2023
"Arrived onsite for a dishwasher displaying an F8E4. The customer stated it started displaying even more codes now. I checked stored error codes and found an F9E1, F7E1, F8E4, & F8E2. I tested the machine and found the fill and drain working properly but the wash motor started then stopped running with good voltage to it. I found a real slow drip from the fill hose dripping in the overflow pan because the hose was hand tight. I tightened the fill hose and replaced the pump and motor. I tested the dishwasher and all works as designed. There were no water leaks present at the end of service. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
Paul
Job Details: 12/12/2023
Arrived onsite for a washer that was skipping to wash complete after starting it and it is making a clicking noise. I found the slider metal band had sheared the plastic pins and slid down on one side causing the issue. I replaced the slider and tested the machine in service diagnostics. The machine completed the cycle and works as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78702
Scott
Job Details: 12/12/2023
"Arrived on site for not heating . In talking to tenant, complaint is long dry times . Found exterior vent clogged . Cleaned vent out and cleaned lint trap housing out . Unit is heating and cycling properly . Recommended fixing exterior venting and flap on outside . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0C
Near Bertram, TX 78605
Miguel
Job Details: 12/12/2023
"Arrived on site for refrigerator not making a lot of ice, found bucket half full. Cycled Icemaker and it dumped half a tray. Will need new valve. Reset for Thursday ; ordrng 1 W11645245 (Water valve)"
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS02
Near Leander, TX 78641
Lou
Job Details: 12/12/2023
"Arrived on site to inspect microwave drawer popping open. Upon further inspection, the customer advised that since the previous repair, the unit now opens the drawer while heating items. I tested the unit and found the drawer popping open when closing it. I pulled the unit out and placed it on the countertop on my moving blanket and gained access to the switches and interlocks. Per,service pointer W11646951, I removed and replaced the latch kit and re-adjusted the switches and retested. I found the latches were making better contact with the switches and the drawer is staying closed. I re-installed the unit and retested two more times and it continued to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Georgetown, TX 78626
Sterling
Job Details: 12/12/2023
On arrival verified complaint RC door not sealing. Found vertical mullion is bulging with a gap greater then 1/8th inch. Dcumented with Ed at TL 7738009508 and advised builder to report it to trade care team at whirlpool for assistance with builder stock. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/12/2023
Arrived onsite for dryer not powering on. On inspection tested the timer in was good. Gain access to the back of the dryer. On further inspection found the thermal fuse is open. Replaced the thermal fuse and the unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for no power, customer stated that it losses power and then randomly turns back on, tested unit found unit receiving proper voltage, split door and found vent not sealing properly to the front panel causing steam to and moisture to get on circuit board on the console causing a intermittent short, inspected and found it corroded, will need to replace door panel, vent and gasket, ordered parts office to reschedule ; ordrng 1 W11625194 (Front panel) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assembly) and 1 W11672225 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Belton, TX 76513
Tyler
Job Details: 12/12/2023
"Arrived on site washer with missing screw. Upon arrival found gearcase functional and replaced slider rotor and screw, and tested washer. Found unit working as designed with no leaks, call complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near New Braunfels, TX 78130
Andrew
Job Details: 12/12/2023
"Arrived on site to test unit for broken cooktop and burner not working. Found LF dual burner popped on rear side causing glass to break. Replaced cooktop, damaged burner and infinite switch. Unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Leander, TX 78641
Lou
Job Details: 12/12/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and the control panel UI and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No,water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78626
Sterling
Job Details: 12/12/2023
On arrival found broken Fc door switch and water leaking from the filter housing. Replaced the door switch in the Fc section and operation returned. Replaced housing and unit still leaks. Will need the water lines going to the filter housing. Ordered and rescheduled for 12/16. ; ordrng 1 W11162036 (Filter tube outlet) and 1 W11162040 (Filter tube inlet)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details: 12/12/2023
Arrifed on site to replace dented microwave door. Replaced outer door and found the sliding arm was broken on the interior of the unit. Ordering new sliding arm to resolve. Office to schedule when part arrives. ; ordrng 1 W11607070 (Sliding Arm) and 1 WPW10128850 (Sliding arm assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near New Braunfels, TX 78130
Andrew
Job Details: 12/12/2023
"Arrived on site to inspect unit for not drying dishes. Upon arrival error code f7e1 present for no heat, when ohming heating element it tested correctly. Cleared codes, tested unit, unit is running as intended. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Leonardo
Job Details: 12/12/2023
Arrived on site to test unit for oven not getting to temp. Test unit and found customer using oven thermometer and oven thermometer is to slow to measure temp. Average temp at 357? and thermometer only reading around 275?. Showed customer where manufacture says not to use oven thermometer to measure temperature. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78701
Luis
Job Details: 12/12/2023
3910Arrived on site. Found bottom of mullion rail defective ordering new rail. ; ordrng 1 W11455378 (Mullion rail)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Liberty Hill, TX 78642
Lou
Job Details: 12/12/2023
"Arrived on site to inspect washer not working. Upon further inspection, the customer advised the unit stopped working and was full of water. I found the error code F9E1 flashing on the binary code. I tilted the unit back and found the drain pump harness broken (photo). I mended the harness until I can return to replace the lower harness. Tested unit in diagnostics and it is operating as designed. I am ordering the lower harness and scheduled return service for 12/19/23. No water leaks observed during service.; ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, TX 78666
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for rust, tested unit found many rust spots on the bottom of dishwasher panel, will need to replace front panel to fix issue, ordering panel office to reschedule ; ordrng 1 W11613571 (Front panel)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near San Marcos, TX 78666
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for excessive shaking, customer stated she put a full load of towels to the top of agitator and the washer started to bang around during spin, ran diagnostics cycle and found overload error, all components are activating and running as designed, stated to customer that maximum load size for this washer is about 40% and advised customer on proper loading procedures, customer was not aware and will monitor, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Georgetown, TX 78633
David Z
Job Details: 12/12/2023
Arrived on site to diagnose refrigerator making noises intermittently. Tested unit and confirmed noise is the diffuser gears making noise again. Every couple of movement cycles you can hear it clacking loudly. Replaced diffuser and verified proper operation and noise levels. Repair completed.
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Austin, TX 78752
Scott
Job Details: 12/12/2023
Arrived on site for washer flashing LF error code . Ran valve test and valve is only working on fresh fill . No water on any other cycle . Replaced cycle . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Hutto, TX 78634
Blake
Job Details: 12/12/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near VLG O THE HLS, TX 78738
Paul
Job Details: 12/12/2023
Arrived onsite for an ice machine that makes a fan noise like its hitting something when it cycles on and off. I tested the machine and could not duplicate the noise. The customer stated the installers came back and screwed the door hinges to the cabinet and after that was done the noise must have stopped. I found all functions on the machine working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Austin, TX 78722
Scott
Job Details: 12/12/2023
Arrived on site for loud dryer when in use . Found marks on blower wheel from outer cover . Reshaped blower housing and cover . Dryer is quieter . Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/12/2023
Arrived on site to test unit for rattling noise. Found no obstruction in motor. Customer provided video of rattling noise. Found noise is similar to charcoal pieces in filter rattling. Removed filters and settled charcoal to bottom of filters. Noise is currently not present. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78717
Maurice R
Job Details: 12/12/2023
Arrived onsite for previously diagnosed parts. Installed the ui and tested the unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Joe Z
Job Details: 12/12/2023
"Arrived on site for not making ice and rc light not operating. Upon arrival, inspected unit and found doors switch has failed. Test icemaker and unit harvest correctly but did not fill. Did observe valve energize. Found there is no water at supply. Maintenance will correct water supply issue. Ordering door switch. Office to reschedule ; ordrng 1 W11123941 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for excessive shaking, customer stated since day one unit was extremely off balance on any load size, tested unit found tub ring broken and suspension ripped out from housing do to defective tub with no holes punched through, customer wants unit replaced but parts are available to fix unit, will need to replace basket, tub ring, and suspension. Ordering parts, advised customer to call customer service. Office to reschedule.; ordrng 1 W11550886 (Tub ring) and 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dripping Springs, TX 78620
Matthew
Job Details: 12/12/2023
"Arrived onsite for unit making small ice cubes and slow water dispensing. Upon arrival inspected unit. Found low ice tray fill and very slow dispensing. Removed filter and found flow restored. Recommend Customer to replace filter , if symptoms persist recommend replacing filter housing. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Hutto, TX 78634
Blake
Job Details: 12/12/2023
"Arrived on site to inspect top load washer not cycling. I verified the issue. I found error code F7E4. I cleared the code for testing and ran a test cycle. The valves are working properly but I found the unit will not shift into spin. I inspected the gearcase and found oil leaking. I removed the rotor and found damage to the rotor teeth and slider. The gearcase, slider, clutch, and rotor are needed to resolve. I also found F6E3 after further testing. The controls may be needed as well. No leaks observed during service. ; ordrng 1 W11449841 (Gearcase) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11478526 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/12/2023
Arrived on site to test unit for unit not filling with water. Test unit and found float switch not sitting correctly making unit think its full of water. Secured switch test unit and unit test good job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Georgetown, TX 78628
Sterling
Job Details: 12/12/2023
On arrival verified complaint of no power. Checked voltage and polarity they are correct. Checked thermal fuse and found open. Replaced and unit came back up. Ran bake cycle and unit heated. Operational test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Hutto, TX 78634
Blake
Job Details: 12/12/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the switch harness and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/12/2023
"Arrived on site to replace hmi that was diagnosed on previous trip. Replaced bad hmi, tested unit, unit is running as intended. Job completed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Leander, TX 78641
Lou
Job Details: 12/12/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I checked the drain pan under the unit and it was dry. I opened the unit door and inspected the door/tub gasket and it was shaped properly. While I had the door open, I found some shipping foam in the 3rd level rack right front corner that had not been removed and was causing gapping on the right side side (photo). I removed the foam and placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. The builder rep arrived and said the inspector found water on the floor on the right side. I advised the builder of my findings and retested again while they were there. No water leaks observed during testing. I advised the builder of my findings. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78739
Luis
Job Details: 12/12/2023
"Arrived on site for cooling issue. Found evaporator fan not running,ran diagnostics fan not powering on,installed new fan tested fan,fan powered on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Austin, TX 78754
Wesley
Job Details: 12/12/2023
Arrived onsite and replaced dual valve for intermittent leaking out of dispenser and determined there was also a wiring issue with crossed hots to the valve likely causing the failure at the root. Ordering lower harness to complete repair. ; ordrng 1 W11432789 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Austin, TX 78751
Scott
Job Details: 12/12/2023
"Arrived on site ,replaced valve . Ran preheat. All checked normal. Unit is cycling on and off properly . No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Belton, TX 76513
Tyler
Job Details: 12/12/2023
"Arrived on site for microwave with broken door. Upon arrival confirmed issue, found outter glass panel shattered around inner panel and seperating from inner panel and preventing it from activating switchs properly. Rescheduled customer for 12/19/23 to complete repairs with new outer panel. Ordering W11600323 outter door stainless ; ordrng 1 W11600323 (Outter door stainless)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Maurice R
Job Details: 12/12/2023
Arrived onsite for dishwasher leaking. On inspection found water marks on the gasket on the left side of the unit. Installed a new inner gasket and ran unit. No leaks were detected during service after the new gasket was installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Luis
Job Details: 12/12/2023
Replaced door checked seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Liberty Hill, TX 78642
Lou
Job Details: 12/12/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the modules failures and per service pointer W11460554, I removed and replaced all 12 modules and tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78724
Luis
Job Details: 12/12/2023
"3310Arrived on site for no cool. Found evaporator fan not running,removed cover assembly found obstruction between housing and blade reassembled unit fan motor powered on and cooling down."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 12/12/2023
"Arrived on site for unit not operating correctly. Upon arrival, ran diagnostics and got error code F4-E3 wash motor not operating. Am receiving correct voltage to motor. Need to replace sump and motor. Replaced sump and motor. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78724
Scott
Job Details: 12/12/2023
Arrived on site for washer not completing cycles . Ran diagnostics got long fill code . No hot water coming into unit during test . Washer pass all other tests . Found unit set to warm water . Found hot water valve turned off . Tried to turn supply valve on but connection on supply side started spraying . Advices customer to replace valve and hoses . In mean time to use either tap cold or cold settings . No other leaks detected at time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Leander, TX 78641
Lou
Job Details: 12/12/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the bake/broil functions and found the ignitor does not glow. I removed and replaced the ignitor and retested and the unit is operating as designed. Tested the cooktop burners and they all operate as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78745
Matthew
Job Details: 12/12/2023
"Arrived on site to replace faulty sensor. Replaced sensor and tested. Unit is still throwing. Error code. Replace main control and tested. Cleared air. However, unit is still tripping. Breaker on prehung. Recommend a customer notify builder to replace breaker. Preferably with a non-Square D breaker. GE breakers have been found to have less of a tripping nuisance. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78758
Wesley
Job Details: 12/12/2023
Arrived onsite for vent not installed after service and installed the existing vent on dryer and tightened clamp. Unit is now set up to operate properly.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Killeen, TX 76543
Tyler
Job Details: 12/12/2023
"Arrived on site for washer making a loud knocking noise when in spin. Upon arrival found drain hose was knocking against wall when in drain/spin. Secured hose down and rested unit, found no leaks and washer working as designed. Call complete"
We serviced a
GE OVEN
Model JBP66DMBB
Near Georgetown, TX 78633
David Z
Job Details: 12/12/2023
No services needed. Cusromer is going to replace the heating element when they saw rust on it. They want to replace themselves.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Georgetown, TX 78628
Sterling
Job Details: 12/12/2023
"On arrival verified complaint of unit not filling and not completing cycle. Customer also believes the unit is not dispensing the softener. Ran error codes and found F7e9 f2e1. Console, main and valves already here but visual inspection of gearcase shows oil leaking heavily on stator and rotor. Ordering stator, rotor, slider, and gearcase. Return with all parts. Reschedule for 12/16. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near New Braunfels, TX 78130
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for sizzling and smoking, tested unit and found a loud roar come from the unit, exposed internals and found failed magnetron and burnt diode damaging the capacitor. Called safety to document, got approval for repair, replaced capacitor, magnetron, and diode. Tested unit by heating water to 1 minute, unit is now running as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near New Braunfels, TX 78130
Andrew
Job Details: 12/12/2023
"Arrived on site to inspect unit for not dispensing water and not making ice. Upon closer inspection found fill line and evaporator cover were not sealing properly. Added foil tape and Permagum to areas with poor seals. Tested unit, unit is running as intended. Job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Austin, TX 78757
Wesley
Job Details: 12/12/2023
Arrived onsite and replaced the lamp and installed missing trim. Unit is now operating as designed. All checks good. Customer has not yet had the cabinet leveled to spec for the microwave for optimization but unit is working following repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Austin, TX 78747
Luis
Job Details: 12/12/2023
"Arrived on site for door seal issues. Found gaskets coming out of door channel,removed gaskets added sealer into channel,reinstalled door gaskets."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Sterling
Job Details: 12/12/2023
"On arrival verified complaint no ice. Installed all previously diagnosed parts left RC door, ice maker, hv board, ui board, right rc door gasket. After installation of parts verified ui is now full brightness and ran ice maker tests for fan, fill, and harvest as well as thermistors. All check good. Operational test good job complete. No leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Lou
Job Details: 12/12/2023
"Arrived on site to i spect refrigerator noises. Upon further inspection, the customer advised the noise was coming from the inside of the RC section. I placed the unit in diagnostics and tested the damper control in test #3. Once the damper began to open, the motor began to make a rattling noise. I disassembled the RC section and removed and replaced the damper control and tested and unit is operating as designed. I reassembled the RC section and retested in test #3 and the unit continues to operate as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR OVEN
Model JJW2827LL00
Near Georgetown, TX 78633
David Z
Job Details: 12/12/2023
"Arrived on site to diagnose oven that had thrown an F6 error. Examined unit and found F6E6 and F6E9 errors. Checked harness going to console and found no issues with it. Called tech line, SR7738008330. Tech line confirmed console replacement and having customer install app and update software. Tech line also advised cusromer needs to cover items with large amounts of steam, since this is what usually causes these types of errors. Replaced the console and confirmed all working as designed. Repair completed."
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Belton, TX 76513
Sterling
Job Details: 12/11/2023
On arrival verified complaint of incorrect heat. Ran bake cycle and found average temp of 360 at 350. Unable to calibrate as unit does not have built in calibration. Advised customer on use of different pans and positions in the oven will cause cooking changes. Unit is working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leander, TX 78645
Paul
Job Details: 12/11/2023
Arrived onsite for a double wall oven with the lower oven getting 30 degrees to hot. I tested the oven and found the lower oven averaging 352 degrees and working as designed. The customer stated the inspector was using an IR thermometer to check temps. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Paul
Job Details: 12/11/2023
Arrived onsite for a cooktop with the LF burner not burning correctly and popping on simmer. I found the burner head warped and not burning correctly when on simmer. I replaced the burner head. I found the wok ring on the left front burner grate cracked and took a photo and sent to claims. The grate is covered. Ordering W11380124 grate. RS for Wed 12/27 per the customers request.; ordrng 1 W11380124 (Grate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leander, TX 78641
Paul
Job Details: 12/11/2023
Arrived onsite for a refrigerator making a clicking noise. I operated the diffuser and the customer confirmed this was the noise they were hearing. The diffuser gears are bad. I replaced the diffuser and operated it again so the customer could listen to it. The new diffuser is quiet and is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Leander, TX 78641
Miguel
Job Details: 12/11/2023
Arrived on site for dishwasher leaving water spots. Ran diagnostics and found no errors. Confirms all components working. Heater pulling 6 amps. Found dispenser still almost full of rinse aid. Customer says it was filled 2-3 weeks ago. Suspect it is not dropping rinse aid properly. Replaced dispenser. Advised customer to reduce soap usage. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Sterling
Job Details: 12/11/2023
"On arrival verified complaint of middle burner not lighting correctly. Replaced burner head, holder, and valve. Checked for gas leaks after replacing valve found none. Checked burner operation on all burners and they are good. All blue flames and correct pressures. Job complete operational test good. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78738
Joe Z
Job Details: 12/11/2023
"Arrived on site for unit not operating correctly. Upon arrival ran diagnostics and got error code F10-E4 diverter cannot find position . Cleared error code and ran automatic test cycle. Unit went through all steps correctly. Ran a normal cycle and unit began operating correctly, ran diagnostics and no error codes re appear. Apparently Unit is having intermittent issues. Need to replace sump and motor and bringing along control to have on hand. Ordering control, and sump and motor. Office to reschedule ; ordrng 1 W11462460 (Control) and 1 W11460946 (Sump and motor)"
We serviced a
WHIRLPOOL RANGE
Model KVWC956KSS0
Near Lakeway, TX 78738
Joe Z
Job Details: 12/11/2023
"Arrive on site for damper not operating correctly. Upon arrival, inspected unit and found damper is being restricted from havac duct. Replacing damper. Customer will contact builder to have installer finish duct work. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lakeway, TX 78738
Joe Z
Job Details: 12/11/2023
Arrived on site for door opening with no resistance. Upon arrival inspected unit and found right side hinge has failed. Need to replace right side hinge. Replaced right side hinge W11573702. Test unit and is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Kyle, TX 78640
Andrew
Job Details: 12/11/2023
"Arrived on site for loud squealing noise. Found d let was slipping on idler. Replaced rollers, bent and idler. Unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Sterling
Job Details: 12/11/2023
On arrival verified complaint of doors not level and ice bin full of wet ice. Releveled the unit to fix the door not level. On visual inspection of RC left door and ice bin door found ice bin door is still not sealing correctly. Documented photos and also found the liner of the RC door not sealing correctly around ice bin. Called TL Spoke with TJ 7737994506. Advised to reorder ice bin and RC door left. Ice maker is not leaking verified with fill test. Water pressure was at 75 psi. Valve did not leak when dispenser activated so harness diodes are correct. Reordering the RC left door and ice bin door. Office to reschedule.; ordrng 1 W11518736 (RC door Left) and 1 W11171728 (Ice bin door)
We serviced a
WHIRLPOOL RANGE
Model WCE97US6KB00
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/11/2023
"WCE97US6KB00 Arrived to inspect non-operation. I verified the unit appeared to have no power and would not react to any inputs. I found the L1 connection was not properly connected and after correcting, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Kyle, TX 78640
Andrew
Job Details: 12/11/2023
"Arrived on site to inspect unit for weird noise and belt falling off unit. Upon closer inspection found belt was fine, however the felt lining of tub fell off causing the noises customer is hearing. Office to reschedule. ; ordrng 1 W10612022 (Rear felt seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78736
Leonardo
Job Details: 12/11/2023
Arrived on site to test unit for unit making loud noise. Found unit making noise when draining. Replaced drain motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Austin, TX 78744
Scott
Job Details: 12/11/2023
"Arrived on site for dryer not starting . Checked element ,and fuses ,voltage. All checked normal. Found knob had broken and stripped stem on timer . Ordering timer and knob. No lint build up at time of service . Job complete ; ordrng 1 W11675852 (Knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hutto, TX 78634
Blake
Job Details: 12/11/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the RC light module and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Wimberley, TX 78676
Andrey
Job Details: 12/11/2023
"Arrived on site to test unit for not operating properly, tested unit found failed latch fault, replaced latch and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/11/2023
"Arrived on site to test unit for flame to big, customer stated that on simmer the burner poofs, tested unit found right and left front burner leaking a small amount of gas causing it to reignite when on simmer, will need to replace left and right manifolds and burners, ordered parts, office to reschedule ; ordrng 1 W11333175 (Right valve manifold) and 1 W11338090 (Left valve manifold) and 2 W11319683 (Burner head)s"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Kingsland, TX 78639
Maurice R
Job Details: 12/11/2023
Arrived onsite for washer stopping in mid cycle. On inspection found the unit had a F8E1 error slow fill. I cleared the error ran the unit on quick wash and it had no issues with filling the unit . I ran it in diagnostics cycle and it had no issue. Last week the city of Kingsland had the water turned off a couple days for a few hours each day. They ran the washer in that time frame it would produce the F8E1 error. During my testing the error never came back.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78730
Wesley
Job Details: 12/11/2023
Arrived onsite and tested unit for noisy spinning. Determined all tolerances and leveling to be within spec. Advised accordingly on design and best use and care practices. All checks good.
We serviced a
SAMSUNG DRYER
Model DV45H7200GW/A2
Near Leander, TX 78641
Miguel
Job Details: 12/11/2023
Arrived on site for dryer taking a long time to dry. Confirmed gas heater is working. Performed vent test and found vent is restricted. Goes right through wall. Confirm restriction on outside. Cleaned exterior and interior with what I can reach. Unit now working properly. Advised customer to have vent cleaned. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Belton, TX 76513
Sterling
Job Details: 12/11/2023
On arrival verified complaint of suds complaint. Visual check shows customer using too much detergent. Detergent dispenser was over full of detergent. Ran error codes and found F0E2. Ran component check and drain pump as well as all other components function correctly. Advised customer to run affresh in a clean washer cycle. Customer had a set of tablets already and ran cycle. Cleared of auds. Job complete no leaks detected during service. Operational test good.