We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78732
Vincent
Job Details: 02/21/2023
"Arrived on site for built in refrigerator, inspected unit and work area. Customers complaint was unit was louder than other refrigerators. Inspected unit and unit sound is normal for a R600 compressor. Unit is also not finished being installed by contractor. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78132
Andrew
Job Details: 02/21/2023
Arrived on site and replaced previously diagnosed compressor. Vacuumed system and held pressures for 20mins. Charged system to specs. Frost pattern developing as designed. No signs of restriction or refrigerant leak. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Temple, TX 76502
David Z
Job Details: 02/21/2023
Arrived on site to install new hinges on washer that had a lid that would not close. Foind hinge pins separated from frame on hinges. Replaced both sides and tested. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Temple, TX 76502
David Z
Job Details: 02/21/2023
"Arrived on site to diagnose washer that was screeching and banging some when running. Tested unit and found balance ok, but belt has been slipping on cam. Replaced belt and cam. Ran unit and verified noise is gone, but there is evidence of overload and off balance loads. Advised on proper loading. Repair complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Austin, TX 78724
Joe Z
Job Details: 02/21/2023
Arrived on site to install previous ordered part . Replaced UI and test unit. Ui is now operating correctly. Ram automatic test cycle and unit passed test. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Del Valle, TX 78617
Joe Z
Job Details: 02/21/2023
Arrived on site for long dry times. Upon arrival checked polarity at unit and is incorrect. Red to white is 15V. Needs to be 120. Black to white is correct @ 120V. Found cord is too short and prongs on cord were not straight and not making contact at outlet. Straightened cord and now getting 240 @ terminal block. Test unit and is now heating . Advised customer to have longer cord installed to allow for slack .other wise connection at outlet will fail again. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Niederwald, TX 78640
Joe Z
Job Details: 02/21/2023
Arrived on site for not draining. Upon arrival inspected unit and found entire base of unit with standing water. Found kink in drain hose. Straighten out the hose and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Kyle, TX 78640
Joe Z
Job Details: 02/21/2023
Arrived on site for unit not draining. Upon arrival. Test unit. Drain pump is energizing but only buzzing. Removed pump for inspection . Found debris stopping pump from draining. Removed debris and test unit unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Seguin, TX 78155
Andrey
Job Details: 02/21/2023
"Arrived on site to test unit for loud vibrating noise, tested unit for noise is coming from water valve every time the ice maker asks for water, stated to customer that that noise is normal, since no water supply is connected to unit the noise is louder, per customer request connected water supply and tested, unit is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Seguin, TX 78155
Andrey
Job Details: 02/21/2023
"Arrived on site to test unit for freezing food in RC, tested unit found damper stuck open, replaced diffuser, damper is now cycling properly, unit is now running as designed, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78748
Scott
Job Details: 02/21/2023
"Arrived on site for dishwasher not starting . Found ui control button stuck . Replaced ui , ran diagnostics . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78748
Scott
Job Details: 02/21/2023
"Arrived on site ,replaced control,harness and drain pump. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Burnet, TX 78611
Maurice R
Job Details: 02/21/2023
Arrived onsite for no power to washer. On inspection found that the power to the board but no power leaving the control board. Replaced the control board in tested unit in diagnostics mode. It passed the diagnostics cycle. The unit is operating as designed and no water leaks detected during service.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Burnet, TX 78611
Maurice R
Job Details: 02/21/2023
"Arrived onsite for IM not producing ice. On inspection found that the thermistor read 29?. Replaced the IM and called for water, the tray filled with water. The unit is operating as designed and no water was detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Belton, TX 76513
David Z
Job Details: 02/21/2023
"Arrived on site to diagnose refrigerator not dispensing ice or water. On arrival found unit is dispensing ice, but the water is just dripping. I removed the filter and ran the dispenser and found water dispensing strong. Filter wasn't locking in tight to the filter head, so I replaced the filter head. Filter fits better, but still almost no flow. Customer has a water softener system that is likely sending resin down the lines, causing the filters to clog easy. Advised to replace filter and have their water softener serviced. Checked sink tap and found the flow was a bit low as well. Repairs completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Burnet, TX 78611
Maurice R
Job Details: 02/21/2023
"Arrived onsite for washer not completing a cycle. On inspection found error message F7E7. Gain access to the bottom of the unit and when I removed the pulley there was oil all over pulley and the clutch. Replaced the gearcase,clutch and actuator. Tested unit and it is working as designed. The unit is spinning up to full speed now. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/21/2023
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found psi lvls at 20 equalized but found no leaks. Pulled vac and recharged system with 5.5oz of refrigerant. Found no leaks in sealed sealed components or in fc evap area. Found psi lvls at 150/0 after 15 minutes and found evap coil frosting over properly. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Elgin, TX 78621
Matthew
Job Details: 02/21/2023
Arrived onsite for range oven not functioning.. upon arrival found unit with no display. Checked for supply voltage and recorded 0vac. Inspected and found breaker off. Flipped breaker and power was restored to unit. Tested all burners and bake function at 350. Unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/21/2023
Arrived on site for washer not starting/completing cycles. Upon arrival confirmed issue and found f7E4 in diagnostics. After further testing I found slider magnet strip completely removed from rest of slider and causing issue. Replaced slider then reassembled and tested unit. Found washer working as designed with no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Killeen, TX 76543
Tyler
Job Details: 02/21/2023
Arrived on site for washer not locking lid properly. Upon arrival confirmed issue but found no errors in diagnostics. Found lid lock receiving correct voltage. Replaced lock. Found unit working as designed with no leaks. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78628
Gerry C
Job Details: 02/21/2023
"KRMF706ESS05 Arrived to instal previously diagnosed and ordered parts. I evacuated the sealed system, noting what appeared to be a full charge. I removed and replaced the compressor, service port and dye drier and vacuumed. Holding 480 microns for an additional 15 minutes, I charged with the MFG prescribed 56 grams of refrigerant and tested. The unit started cooling and operated as designed. I adjusted the low profile ice maker housing to prevent ice bin clumping and the drain tube assembly required sealing to prevent chassis air leaks. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near New Braunfels, TX 78132
Andrew
Job Details: 02/21/2023
"Arrived on site to test unit for noise. Found motor was vibrating against cabinet. Placed sound pads between motor and cabinet, also put self drilling screws to secure better. Slight vibration still present but normal. Found vent is clogged causing long dry times. Advised to have ventilation cleared. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC1
Near Austin, TX 78731
Vincent
Job Details: 02/21/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was making noises. Inspected unit and found tha unit is sitting on a aluminum drip pan on title floor that is not properly leveled and makes unit shake and not be properly balanced. Entered diagnostics and retrieved error codes F0E3 F0E5. Ran diagnostics and tested good. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78727
Vincent
Job Details: 02/21/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaving lint on dark clothing. Customer has load and go system and was set to the lowest number witch will dispense more detergent. I entered diagnostics and found error codes for F0E5 F0E3. Ran diagnostics and unit is operating as designed. I advices customer to increase the number on the load and go system and run a extra rinse. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model Kdtm404kps0
Near Briarcliff, TX 78669
Leonardo
Job Details: 02/21/2023
Arrived on site to test unit for unit draining. Test unit and found stuck switch. Replaced switch test unit and unit test good job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Spicewood, TX 78669
Leonardo
Job Details: 02/21/2023
Cooktop working correctly no issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Matthew
Job Details: 02/21/2023
Arrived onsite for dishwasher not drying dishes. Upon arrival inspected unit. Ran diagnostics and found error code for not heating. All other components checked fine. Inspected underneath unit and found connector to heating circuit hanging. Secured connector and tested. Unit is now heating properly. Did notice that a majority of customer utensils are plastic. Notified customer that plastic based material does not absorb heat and may not dry completely. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Manor, TX 78653
Matthew
Job Details: 02/21/2023
Arrived onsite for microwave in demo mode. Upon arrival inspected unit. Found shorted keypad not allowing navigation. Replaced panel. Tested unit and unit is now functioning properly. Unit is heating. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78738
Luis
Job Details: 02/21/2023
"Gate 5697Arrived on site. Removed ice bin checked icemaker assembly found no water leaking from icemaker,talked to customer about moving ice around while getting ice from bin to prevent ice from sticking and clumping together"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78738
Luis
Job Details: 02/21/2023
Arrived on site. Found doors misaligned and dents on left side door advised customer unit is out of cosmetic warranty and whirlpool will not replace door due to dents. Adjusted fresh food doors checked door operation good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seguin, TX 78155
Andrey
Job Details: 02/21/2023
"Arrived on site to test unit for not operating properly, tested unit found basket disengagement error, inspected under unit and found that gear case is leaking oil, removed rotor and found that the slider has separated grinding off the interlocking gears, replaced gear case, rotor, slider and clutch, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Seguin, TX 78155
Andrey
Job Details: 02/21/2023
"Arrived on site to test unit for not starting, tested unit found all components tested good no error codes stored, in system, customer stated it happened once and it has been running good, possibly an user error, advised customer to read through owners manual, at this time unit is functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Paul
Job Details: 02/21/2023
Arrived onsite for a washer that is not spinning the clothes out correctly. I checked stored error codes and had an F8E1 long fill and an F0E9 off balance pause. I found the hot water valve turned off at the wall. I turned it on and tested the machine in auto diagnostics. The machine completed the cycle and worked as designed but when the washer hot water valve was open the leak detector in-line solenoid valve the customer has mounted after the wall valve that the fill line connects to was making a loud humming noise and I suspect this is why the wall valve was turned off. I explained to the customer to have it checked. I explained that both valves have to be open for the machine to work properly. I also went over piling the clothes in the washer to prevent tangling and off balance pausing. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BS3
Near Round Rock, TX 78665
Paul
Job Details: 02/21/2023
Arrived onsite for a range with the front right burner not lighting correctly. I found the ignitor sparking but in the wrong direction for the burner to lite correctly. I was going to adjust the ignitor but the phillips head of the ignitor screw had been stripped. I changed the burner head and tested. The burner is lighting correctly and is working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrey
Job Details: 02/21/2023
"Arrived on site to test unit for dispenser door not opening, tested unit found not opening, replaced dispenser and tested, unit is now functioning properly, advised customer not force dispenser door closed if the detergent is restricting it, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Braunfels, TX 78130
Andrey
Job Details: 02/21/2023
"Arrived on site to test unit for tripping breaker, tested unit found neutral and ground or wire together causing breaker to trip, wired unit properly and tested, unit is running as designed and breaker is now not tripping job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Paul
Job Details: 02/21/2023
Arrived onsite for a dishwasher that is leaking from underneath. I found out that the customer was trying to use Dawn hand washing detergent in the machine causing it to sun and water to run over the front tub seal. I cleared the suds and tested the machine in the diagnostics cycle. There were no stored error codes. It works as designed and there were no water leaks present at the time of service. I went over correct detergent use and use and care for the machine with the customer. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Taylor, TX 76574
Paul
Job Details: 02/21/2023
Arrived onsite for a refrigerator not making ice. I found the FC getting well below harvest temp. I cycled the ice maker and it went thru harvest but didnt fill. There was 123VAC at the fill valve but the coil was not energizing. I replaced the fill valve and tested again. The ice maker completed the harvest cycle and filled with water. Unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRTW2
Near Taylor, TX 76574
Paul
Job Details: 02/21/2023
Arrived onsite for an ice machine that had only made a small amount of ice after the cutting grid was replaced on the previous visit. The customer stated when she checked the bin this morning it was almost full. I found the ice bin filled up to about an inch below the bin thermistor and still producing ice. I found the cubes full. I watched the machine complete a cycle and found it working as designed. I did find the evaporator thermistor wire hanging in front of the evaporator plate behind the cutter grid and ice could have possibly getting caught on one of the wires. I rerouted the wires to move them out of the way. The machine is working as designed at this time. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS
Near Iredell, TX 76649
Jonathan M
Job Details: 02/21/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the water level sensor, reservoir drain pump, recirculation pump, and lower harness and test of the unit. The unit began to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Meridian, TX 76665
Jonathan M
Job Details: 02/21/2023
"Arrived on site for a dryer that is not advancing during time cycles. Inspected unit and work area. The customer advised that no matter what cycle they put it on either timed or otherwise, the unit will dry the clothes but the timer does not advance. Tested the unit and confirm the customers complaint. Replaced the timer and tested the unit. The unit began working operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near China Spring, TX 76633
Jonathan M
Job Details: 02/21/2023
"Arrived on site for a washing machine that is going off balance and is not completing loads. Inspected unit and work area. The customer advised that it does complete certain cycles but it does not complete others. I asked the customer which kind of loads the unit doesnt complete. The customer advised that it does not finish the cycle on wash is that include blankets. I asked the customer if regular clothes cycles generally complete and he advise that they did. I explain to the customer that the manufacturer does not recommend quilts, blankets, sleeping bags, or other materials such as. I explained the reason for this is because those types of materials absorb so much water and any movement of those materials inside the washer can cause off balance loads because of the weight distribution. I advise that most of those items, the whirlpool experts recommend taking to a laundromat. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. I advised the customer that their machine is working as designed but did warn them about washing those types of materials due to the likelihood of going off balance and not completing. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Woodway, TX 76712
Jonathan M
Job Details: 02/21/2023
"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and check the heater after step six that turns on the heater. Found the heater hotter than the water temperature inside of the unit. Ran the test again and had the same result. I did advise the customer the heater is working and explain that they will need to use rinse aid in the dishwasher to help with the drying process. Went over other options to help with the water temperature such as high temperature temperature wash, sanitation rinse, and extended heat dry for optimal drying. The unit is working as designed. Call complete."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Lakeway, TX 78738
Luis
Job Details: 02/21/2023
"Arrived on site for loud noise. Ran diagnostics found loud noise while compressor running,removed bottom kickplate found cap tube vibrating on copper tubing and master switch housing. Adjusted cap tube away from all tubing and housing noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78738
Luis
Job Details: 02/21/2023
"Arrived on site for unit not freezing. Replaced defective compressor,drier and main control,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Mss25n4mkz04
Near Austin, TX 78736
Luis
Job Details: 02/21/2023
"Arrived on site. Found no issue with door hinge,gap on left side of fresh food door,remolded gasket all around door closed door checked seal good."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Scott
Job Details: 02/21/2023
"Arrived on site , found vent broken . Replaced vent piece . No other issues found with wall oven . Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, TX 76542
Tyler
Job Details: 02/21/2023
"Arrived on site for washer needing replacement of lid, hinge elbows, screws, and bumpers. Upon replacement of parts I reassembled and tested unit. Found lid closing/latching as designed. Call complete"
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Georgetown, TX 78628
Lou
Job Details: 02/21/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the ongoing WiFi issues with the control panel, I removed and replaced the panel and assisted the customer in reconnecting the unit to WiFi. I had to call the manufacturer wifi team for assistance. Once unit was reconnected, the manufacturer performed a software update. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Bertram, TX 78605
Maurice R
Job Details: 02/21/2023
Arrived onsite for oven not heating to preset heat sitting. Set the oven to 500? the customer cooks biscuits at that temperature. Used the temperature feature on my multimeter to show the customer that oven will go to 500?. It took 22 minutes to get to 500?. Information the correct that to wait 25 minutes before she buts any thing in the oven to bake at 500?. The unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 02/21/2023
Arrived on site for dishwasher not draining and error F9E1. On inspection found the drain pump not draining the Unit. Gain access to the pump and found the pump sized up. Replaced the pump and tested it in diagnostics mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78626
Cliff
Job Details: 02/21/2023
Arrived on site to diagnose a dryer that is not turning on. Found failed timer and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Georgetown, TX 78626
Cliff
Job Details: 02/21/2023
Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78626
Cliff
Job Details: 02/21/2023
Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Replaced capacitor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Georgetown, TX 78626
Cliff
Job Details: 02/21/2023
"Arrived on site to diagnose a dryer that is not starting. Found thermal fuse open preventing unit from operating. Replaced t-fuse under 1yr AEX warranty, and tested unit. Found all is functioning properly at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near New Braunfels, TX 78130
Kevin
Job Details: 02/21/2023
"Arrived on site and found Tub and basket are not centered, after correcting this discussed correct loading for this model and detergent usage with customer. showed customer how it spins and how important it is to have balanced loads, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Austin, TX 78757
Wesley
Job Details: 02/21/2023
Arrived onsite and serviced unit according to diagnosis. Disassembled and replaced condenser filter. Cleaned condenser and surrounding cabinet thoroughly. Reassembled and tested. All checks good. Unit is now operating as designed. Advised customer on repair and on use and care.
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Austin, TX 78727
Wesley
Job Details: 02/21/2023
Arrived onsite for off balance complaint. Tested unit. No error codes. No out of round. Spins perfectly empty. Optimized leveling. Advised customer on findings and use and care. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78744
Joe Z
Job Details: 02/21/2023
"Arrived on site to replace outer glass. Replaced outer glass W11600222, and name plate W10839793. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Lakeway, TX 78734
Leonardo
Job Details: 02/21/2023
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Austin, TX 78738
Leonardo
Job Details: 02/21/2023
Arrived on site to test unit for not drying. Test unit and found F7e1 error code. Found heating element working unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78734
Leonardo
Job Details: 02/21/2023
Arrived on site to replace control board and vent and sump and motor. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Lakeway, TX 78734
Leonardo
Job Details: 02/21/2023
Arrived on site to test unit for damaged front panel. Replaced front panel test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78749
Scott
Job Details: 02/21/2023
"Arrived on site , replaced element in dishwasher for SP . Ran diagnostics per WP specs. No water leaks detected ar time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Kevin
Job Details: 02/21/2023
"Arrived on site and found wash motor has failed, replaced it and dishwasher is operating properly, job complete."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near San Marcos, TX 78666
Kevin
Job Details: 02/21/2023
Arrived on site and found customer has a video of washer being noisy. Washer has older style folding surface that covers the washer and dryer. Removed this and washer top and rear panel and ran a diagnostic cycle and then a normal drain and spin and washer was quiet and ran normal. Spoke with techline and sent videos to whirlpool through documentation form on service matters. 7735783853
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Kevin
Job Details: 02/21/2023
"Arrived on site and inspected dryer and found heating element has failed, after replacing element dryer is now heating again, took picture. Also found airflow is restricted showing on airflow meter, took one picture. Recommended to homeowner that dryer not be used until vent to the exterior has been cleaned/cleared by a service, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Kevin
Job Details: 02/21/2023
"Arrived on site and found apartment resident is experiencing detergent dispenser not opening. Replace detergent dispenser, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 02/21/2023
Arrived on site to replace previously diagnosed parts. Disassembled unit and when replacing pantry UI harness noticed wires entering cabinet were broken within insulation. Removed a bit of insulation and exposed where wires were broken. Spoke with Techline and no further repairs recommended as issue is irreparable. Provided customer with SR# and advised to contact extended warranty. Job complete. SR#7735780902
We serviced a
WHIRLPOOL DRYER
Model MEDB725BW0
Near Temple, TX 76502
David Z
Job Details: 02/21/2023
"Arrived on site to install motor parts to resolve dryer not starting motor. Installed belt nut and retained. Tested unit and found its still just thumping and not starting. Measured voltage at control relay, and found 6v max going to motor and stopping. Tapping the relay let's the unit start, indicating failed relay. ; ordrng 1 WPW10536008 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78717
Kimo
Job Details: 02/21/2023
"Arrived onsite for a 5 door refrigerator that is having defrost issues and to install parts ordered for previous visit. Upon inspection I found that the pantry ui was inoperable upon further inspection of said ui I found that it had water damage and corrected, this is the Source of the customers issues.the Source of the water leak is coming from the ice dispenser the ice door will have to be replaced And the only Course of action Its to replace ui, main control, pantry ui, ic door and the evap fan harness Power supply control and the pan harness as well.ordrng 1 W10830278 (CNTRL-ELEC) and 1 WPW10503833 (Pan CNTRL-ELEC) and 1 W11170612 (HARNS-WIRE) and 1 W11387386 (Ui) and 1 WPW10577864 (DOOR-ICE)"
We serviced a
FRIGIDAIRE RANGE
Model FGF368GCF
Near Cedar Park, TX 78613
Kimo
Job Details: 02/21/2023
Arrived onsite for a range that had to malfunctioning burners on the left side. Upon inspection i found that the burner worked properly at further but upon further testing they did fail. Due the intermittent nature of this issue I am ordering the wiring harness and the 2valves. ordrng 2 5303935305 (VALVE)s and 1 316219019 (WIRING HARNESS)
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Georgetown, TX 78626
Gerry C
Job Details: 02/21/2023
"Arrived to inspect no agitate. I found the gear case seals had ruptured and there was grease and oil on the splutch assy. The excessive force caused the recently replaced shifter to fail and I warrantied it. Due to the recent service and same failure, ordrng 1 W11454738 (Gear Case) and 1 W11212745 (Actuator)"
We serviced a
KENMORE REFRIGERATOR
Model 253.4472311
Near Georgetown, TX 78633
Gerry C
Job Details: 02/21/2023
"Arrived to inspect noise. There was a clunk/banging sound heard whenever the compressor would shut off. I found that the compressor would overheat and trip the thermal overload in the start device and cause hot cycling, causing the compressor banging noise. The compressor will require replacement. No leaks observed during service. ordrng 1 5304507767 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 GCO (Tech CG only) and 1 SealedSystem2hours (2 hours) and 1 Schedulewith370192 (Schedule with 370192)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78731
Vincent
Job Details: 02/21/2023
"Arrived on site for refrigerator with problems, inspected unit and work area. Customers complaint was interior lights out and power only on the user interface. I tested the deli drawer and pulled it out and looked good. I also inspected the deli harness and was in good condition. I removed the kickplate to pull unit out and found a cardboard paper blocking the. Evaporator and full of dust. I removed it. Called techline and spoke to Bruce SR#7735783243 and ran several test and they all passed. He recommended to replace Orion board and LED control. ordrng 1 W11087200 (Inverter-Box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM05
Near Manor, TX 78653
Matthew
Job Details: 02/21/2023
Arrived onsite for refrigerator not cooling properly. Found clogged drain line. Water was backing up and re-freezing. Cleared line. Tenant also mentioned ice maker not working. Tested ice maker and motor is locked.; ordrng 1 4317943 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Manor, TX 78653
Matthew
Job Details: 02/21/2023
"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found compressor not running and start device clicking. Replaced start device with truck stock W11615506 . Powered unit and made no difference, compressor is locked. Ordering compressor replacement. Ordering compressor, dryer, access valve, nitrogen and R600 kit. Spoke to CS , trying to expedite compressor. Office to contact customer if logistics changes. ; ordrng 1 W11614224 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manor, TX 78653
Matthew
Job Details: 02/21/2023
"Arrived onsite for washer making a loud noise then not functioning. Upon arrival inspected unit. Put in diagnostics and found u stored error code. 7/4 basket re-engagement fault. Ran auto test and unit failed at spin cycle. Only the washplate would turn slightly and there was a grinding sound. Inspected underneath unit and found slider failed. Will need slider replacement. Clutch and rotor worn. Ordering slider, clutch, rotor ,stator , gearcase and washplate. Office to reschedule. Will need AUTHO.; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Cluch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78717
Kimo
Job Details: 02/21/2023
Arrived on site for a refrigerator that is not dispensing ice inspection I found that the ice bin auger coupler was damaged and would not stay in place the the dispenser was in use causing the issue. I am ordering the ice din at returning; ordrng 1 W11185686 (Ice Bin)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Cedar Park, TX 78613
Kimo
Job Details: 02/21/2023
"Arrived onsite for a refrigerator that is not making ice and the ice it does make clumps together and the pressure issues was not resolved. Upon inspection I found that the ice door was leaking warm air causing the clumping, the rh door gasket was torn all the way through. I am ordering the gasket ice door and the ice maker to take care of the ice clumping and production issue and some adhesive to seal up the drain tube if needed. I am returning with freezer harness,icebox fan, and heating. Office to reschedule.; ordrng 1 W10917313 (GASKET-DOR) and 1 W11189145 (DOOR-ICE) and 1 W11557000 (ICEMAKER) and 1 W10841140 (ADHESIVE)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Lou
Job Details: 02/21/2023
"Arrived on site to inspect dishwasher error codes. Upon further inspection, the customer advised that the unit is leaking water again and showing the error code F8E4. I placed unit in diagnostics and found error codes F9E2, F8E4, FAE2 (F10E2). Cleared the codes and removed the toeplate and continued with testing. I found the drip tray full of water and emptied it. Once the unit began to wash, I found water leaking at the back of the unit. I opened the unit door to stop testing and pulled the unit out and closed the door to continue tested. I found the unit damaged at the top back left corner of the u;it and the tub seal broken causing the water to leak at the top corner and bottom corner (photos). Also found water damage on the floors (photos) and cabinet walls (photos). Also, when the motor came on I heard it make a loud moaning noise as if it were struggling to push the water through the manifold. I advised my customer of my findings and advised to not use the unit until repairs can be made. I unplugged the unit for safety (photo). I could not turn the water off as its connected to the sink as well. I am ordering the tub, main control and will return with all prescreened parts. Returning tech to replace the tub, main control, sump/motor assembly and vent assembly, as well as, transfer all other parts from the old tub to the new. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 02/21/2023
"Arrived on site to inspect refrigerator REF motor is louder, freezer not holding proper temp, measured fill not working. Upon further inspection, I placed the unit in diagnostics and tested. I found the RC evap fan motor making a noise as if it were about to stop functioning. Customer advised the measured fill isnt working properly again and instead of 8 ounces of water, theyre only getting approximately 4 ounces. I tested the ice maker and it is operating as designed. I tested all components listed in the tech sheet and all are operating as designed. I found the right door gasket torn at the top left corner. Also found the RC evap drip pan badly warped. I am ordering the RC evap motor/harness, RC evap drip pan assembly (per service pointer #W11092686), SHIMS, and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION and will return with all prescreened parts.mupon return service, I will replace the UI, HV control, RC evap motor/harness, RC evap drip pan, and right RC door gasket. No water leaks observed during service.; ordrng 1 W11087438 (RC evap motor) and 1 W11457241 (RC evap drip pan kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 4 SHIMS (SHIMS)s and 1 CNOTE (AUTHORIZATION)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, TX 78703
Wesley
Job Details: 02/21/2023
Arrived onsite and determined the handle is loose. Will require 2 man to access and replaced the handle as the door will need to be removed. Advised customer on status. Was able to determine that the door skin is serviceable but not replaceable at this time. Office to reschedule. ; ordrng 2 W11299811 (Door trim)s and 1 Loctite and 1 2techs
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cedar Park, TX 78613
Paul
Job Details: 02/21/2023
Arrived onsite for a dryer not heating. I found the thermal cutoff open causing the issue. Ordering W10900067 CUTOFF-TML. Office to RS.; ordrng 1 W10900067 (CUTOFF-TML)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Burnet, TX 78611
Maurice R
Job Details: 02/21/2023
Arrived onsite for Ice Machine not producing ice. On inspection checked water pressure and it was good. The cooling plate frosted over but no water was coming out. Gain access to the pump and it was extremely hot. Next I pulled the water pan and it was not attached to the back of the unit. Once I removed it the water pan I could see that the insert was pulled out of insulation where the screw attaches the water pan to the back of the unit. Then I was inspecting the rest of the water pan and the drain pump was not all the way on. Inspecting where the drain pump and noticed it was broken where it attaches at. Ordering an new water pan and drain pump. No water leaks detected during service.; ordrng 1 W11614100 (Water pan) and 1 W11542868 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near New Braunfels, TX 78130
Kevin
Job Details: 02/21/2023
"Arrived on site and inspected washer and found it is full of water and clothes. Found drain hose is broken, Removed 30 gallons of water and was able to see underneath water and drain pump has failed and gear case has failed. Will need to bring back, Control board, control panel, motor assembly, gear case, drain pump, wash plate, slider, clutch, lower harness. ; ordrng 1 W10876600 (Drain pump) and 1 W10802689 (Hose) and 1 W10902814 (Washplate) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Buda, TX 78610
Joe Z
Job Details: 02/21/2023
Arrived on site for door mullion not latching. Upon arrival inspected unit. Mullion is good. Door hinges and door are also good. Found the front right roller cab has failed causing the unit to be un level. Raised the left foot so that unit can be temporary leveled until we return so that the door closes properly. Need to replace right roller cab. Office to reschedule ; ordrng 1 WPW10515762 (Right roller cab)
We serviced a
GE DISHWASHER
Model GSD1200G00WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/21/2023
"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and verified unit had stable voltage. After further disassembly I found door switchs broken and not fully contacting latch due to latch also failing. Reschedulec customer to complete repairs with WD21X10261 (switchs)2x, WD13X10003 latch.; ordrng 2 WD21X10261 (Switchs)s and 1 WD13X10003 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Killeen, TX 76542
Tyler
Job Details: 02/21/2023
"Arrived on site for refrigerator not dispensing ice, making water correctly. Upon arrival confirmed issue. Found inlet valve failing as well as filter housing. Replaced valve and rescheduled customer to complete repairs with new W11194438 housing.; ordrng 1 W11194438 (Housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78626
Cliff
Job Details: 02/21/2023
Arrived on site to diagnose a dishwasher with an intermittent leak. Found lower sprayer split and to loose on pump. This is causing water to be sprayer under inner door panel. Sprayer will need to be replaced to complete repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Little River-Academy, TX 76554
David Z
Job Details: 02/21/2023
"Arrived on site to follow up on refrigerator that was not cooling, after sealed system repair was performed. Found internal compartments at room temp. Compressor was running on high, and hot. Checked machine compartment for dye and still found dye on suction line. Recommend we repressurize with nitrogen, replace suction line and check cabinet for leaks / compressor damage. Wiped down all lines to make sure we can spot new dye vs old dye from last leak. Ordering parts for repair. ; ordrng 1 W11578047 (Suction Tube) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 R600 (R600 kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details: 02/21/2023
"Arrived on site for a refrigerator that is making a buzzing noise and its not going either section. Inspected unit and work area. The customer advised that the unit completely went out several days ago and has been making a buzzing and a clicking noise and does not actually cool. The customer had the unit unplugged and I plug the unit in. Found the unit over camping and then shutting off. Replaced the start device and still have the same issue. Ordering sealed system components including a compressor, drier, access valves, and refrigerant. The office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78739
Scott
Job Details: 02/21/2023
Arrived on site for dishwasher not draining and poor washing performance . Ran diagnostics. Got wash motor and heater error codes . Element is energized at end of cycle . Ordering wash motor . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11025157 (Sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/21/2023
Arrived on site to test unit for intermittent defrosting. Found compressor was extremely hot and pulling 1.6amps. recommend replacing compressor. Needing 2hrs on return visit. Ordering sealed system components and office to reschedule. (R600a). ; ordrng 1 W11578031 (Compressor) and 1 W11567409 (Control) and 1 W11567410 (Tube) and 1 WPW10143759 (UV) and 1 W10913906 (Access) and 1 Lockringkit (Lock ring kit)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near New Braunfels, TX 78130
Andrew
Job Details: 02/21/2023
Arrived on site to test unit for error f7e2(variable speed motor failure). Found water line was pinched preventing from filling. Also found a piece of drywall underneath over flow switch. Repositioned water line and now filling properly. Also removed dry wall piece. Motor still not engaging. Recommend sump replacement. ; ordrng 1 W11460946 (Sump)
We serviced a
WHIRLPOOL WASHER
Model mvwx655dw1
Near Temple, TX 76502
David Z
Job Details: 02/21/2023
"Arrived on site to install new valve housing and valves. Repaired and tested unit. Verified all functions working properly, and cold water flow was restored. No water leaks found. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 02/21/2023
"Arrived onsite for a DW that is leaking upon inspection I found leak coming from the sump&motor. I installed the new sump&motor and tested the unit and found no more leaks. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near Georgetown, TX 78633
Lou
Job Details: 02/21/2023
"Arrived on site to inspect dishwasher rack falling. Upon further inspection, I found the upper rack had jumped off track on the left side. I adjusted the rack and track and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near Georgetown, TX 78633
Lou
Job Details: 02/21/2023
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised the front right burner flame doesnt work properly. Tested the burners and found the flame too low on the high setting. I inspected the orifice and found it dirty. Removed he orifice and cleaned it and retested and the burner is operating as designed. I cleaned the remaining orifices and retested and all burners are operating as designed. Tested the oven and it too is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Lou
Job Details: 02/21/2023
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. I pressed the start button for 3 seconds to get the drain pump turned on and I could hear the pump motor but no water was being drained. I found the drain hose kinked at the disposal and also found the unit connected with the RO system drain hose (photo). I corrected the dishwasher drain hose (photo) and retested the unit. I found the drain pump struggling to pump the water out the unit so I removed and replaced the drain pump and retested. Unit is operating as designed. I recommended that the customer have whoever installed the RO system to remove the RO drain hose and position it on the lower piping and explained that the manufacturer will not be responsible if the dishwasher floods the home and the RO system drain hose is installed this way. I advised that the RO tank will drain and can potentially backfill into the dishwasher causing it to overflow and flood the home. I contacted techline and got this information documented in SR #7735786333. No water leaks observed during service, job completed."