Service History 62

We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Kingsland, TX 78639
Cliff
Job Details: 09/29/2021
Arrived on site to replace door panel for ice machine. Replaced outer panel and dealer is going to install pump they sent the builder. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Whitney, TX 76692
Jonathan
Job Details: 09/29/2021
Arrived on site for a dishwasher that?s still having issues washing dishes. Inspected unit and work area. The customer advised that the unit will run one to several cycles every time they reset it but they end up with an error code of an F4 E3 (wash motor not running). Ran the unit through diagnostics and did not find any sort of error codes. Attempted to run a normal wash cycle and found the unit filling and washing. Checked resistance through the wash motor and found it within range. I called whirlpool Techline and spoke to Steve SR# 7731872899.He advised me to run a diagnostic auto test to see if the unit errored out any codes due to a potential possibility of the unit having a separate issue. He also asked me to wiggle the wires as the unit was washing in the cycle. I did both and the unit did not error out or have any issues within the diagnostic test. The phone was disconnected so I called back and spoke to Travis SR# 7731872899. He advised that the issue could be a communication issue but advised to replace the wash pump motor and control at the same time.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for a broken lid, upon inspection found the left hinge snapped causing issues. Ordering lid. Office to reschedule ; ordrng 1 W11259006 (Lid)"
We serviced a
MAYTAG WASHER
Model MHW7100DC0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/29/2021
Arrived on site to test unit for leak. Found bellow needs replaced. Needing clamp and bellow to fix issue. ; ordrng 1 W11266654 (Clamp) and 1 W11106747 (Bellow)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near New Braunfels, TX 78132
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for a broken glass piece on cooktop, upon inspection found the glass cracked on the bottom right corner,Checked cooktop and found it was broken as well. Ordering new cooktop. Office to reschedule ; ordrng 1 W11225081 (COOKTOP)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for burning out bulbs, upon inspection found the control board shorted causing repeat issues, replaced control and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model MHW6000XG2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/29/2021
"Arrived on site to test unit for water valve staying open. Found constant voltage to valves. Was able to reset unit. Cold valve not opening properly and water level switch was not reading properly. Recommended replacing control, valve and water level switch. Needing control and water level switch.Office to reschedule. ; ordrng 1 WPW10304342 (Water level switch) and 1 W10427972 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Blanco, TX 78606
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not making ice and leaking, found ice maker not reaching home position, ordering ice maker. ; ordrng 1 W11557002 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/29/2021
Arrived on site to diagnose an oven that is not turning on after self clean. Found thermal fuse and tod both open. Both parts will need to be replaced to complete repairs and return date set; ordrng 1 WPW10545255 (Fuse) and 1 WP4449751 (Tod)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78717
Justin
Job Details: 09/29/2021
Arrived on site for a wall oven with no power. I turned the unit off at the breaker and then tested the fuse. I found the open and needing to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for dishwasher tripping breaker. Upon inspection I found no error codes stored on the unit. I took off the toe kick and found what looked like water stains on the insulation. I noticed the dispenser was not fully sealed and there is a gap on the right corner closest to the door handle. I took off the outer panel and found evidence of a leak at the dispenser and one of the screws that secure the dispenser is missing. I let diagnostics run through and it went through all functions except the dispenser. ; ordrng 1 WPW10671905 (Dispenser) and 1 WPW10177098 (Screw)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manor, TX 78653
Matthew
Job Details: 09/29/2021
Arrived onsite for dryer making noise. Upon arrival tested unit. Found that dryer vent was not seated correctly to hose. Adjusted dryer position. Tested unit and unit noise went away. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/29/2021
Arrived on site for Not Starting or Operating - Dishwasher. Found kick plate missing from bottom of dishwasher. Placed in diagnostics and F6E4 came on. No other error codes came on. Cleared error code and found small piece of plastic stuck underneath float. Removed and tested in diagnostics. Found water was turned off. Turned on water and diagnostics cycle ran through all cycles and heating element heated as designed. No leaks detected.
We serviced a
GE RANGE
Model JGBS17PEK2WW
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite and repaired unit by replacing ignitor . Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Cedar Park, TX 78613
Tommy
Job Details: 09/29/2021
Arrived onsite for washer draining intermittently with F9E1 error code. Upon arrival found unit drain clogged with hair cleared and tested unit is now operating as designed. Job Completed.
We serviced a
JENN-AIR RANGE
Model JED8430BDB
Near Waco, TX 76712
Tyler
Job Details: 09/29/2021
"Arrived on site for cooktop tripping breaker and showing left front burner on when not in use. Upon arrival I found that kitchen had been remodeled and painters had painted over all M&s info under cabinets and info couldnt be confirmed. Also found all knobs on unit broken, underneath knobs you could see years of debri built up and caked on components. Glass top has cracks and pieces missing out of it.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Scott
Job Details: 09/29/2021
Led driver controlArrived on site for lights on freezer and fresh food sections out . Ordering led driver control. No water leaks detected at time of service. Call to set return ; ordrng 1 W11368839 (Led control) and 3 W11462342 (Led mod)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78723
Luis
Job Details: 09/29/2021
Arrived on sote for a defective compressor. Replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78759
David
Job Details: 09/29/2021
Arrived on site to install outer door to resolve shattered oven glass. Replaced outer door fixed unit is closing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Waco, TX 76705
Tyler
Job Details: 09/29/2021
Arrived on site for refrigerator not making ice or dispensing water. Upon arrival confirmed complaint and found temps in rc around 38 actual. After further inspection I found reservoir not frozen. Then found filter was never set in place properly due to incorrect installation. Reset filter reassembled and tested unit and found ice maker and dispenser filling as designed. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Bastrop, TX 78602
Matthew
Job Details: 09/29/2021
Arrived onsite for dishwasher door falling down. Upon inspection found failed pads. Replaced right and left pad. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Killeen, TX 76542
Al
Job Details: 09/29/2021
Arrived on site to install previously ordered parts. While unloading I discovered I did not have the gear case needed to complete the repair. I called DW and advised the issue and again attempted to locate the gearcase without any luck. Call will need to be rescheduled due to above issue. All parts marked for use on return visit. Needs more work; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Tali W
Job Details: 09/29/2021
"On site for washer not filling water high enough. In diagnostics, found F0E5 off balance, F0E9 OB pause, F7E9 locked rotor, F0E3 overload. Informed customer how to properly load unit and how to pause unit if an off balance occurs. Ran diagnostics cycle, no issues. Ordering control due to unit not detecting proper water level. Pressure hose was clear. No signs of a locked rotor occurring. Office to reschedule. ; ordrng 1 W11419171 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78747
Jacob
Job Details: 09/29/2021
"Arrived onsite for unit having a broken UI panel. Looked at the unit and saw broken UI panel, took pic of the broken panel. Ordered new panel. Office to reschedule ; ordrng 1 W11130429 (UI PANEL)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78717
David S
Job Details: 09/29/2021
"Arrived on site for dishwasher not draining and giving F9e1. We inspected the unit and work area. We put the unit into diagnostics and found fault codes fae2 vent wax motor fault, and F9e1 product not draining. We put the unit into a diagnostics cycle and it completed the cycle. I found an excess of suds in the tub of the unit after a diagnostics cycle. I called techline and spoke to Chris. I advised him of my findings.he advised to have the Customer cut back the soap even more after since they are on a water softener. I tested the drain pump multiple times and found it working as designed every time. I inspected the drain hoses and found the installed properly and with no kinks. Chris advised there is no parts needing to be replaced today. I advised the customer about soap usage and to not use any high concentration soap. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/29/2021
Arrived on site for FRIDGE DOOR IS NOT SEALING PROPERLY. Inspected hinges and cams and they are all operating as designed. Found fridge door would not close because the gasket will not seat into trim of door. You can hear the gasket rubbing against fridge exterior as it tries to seal. Found expanding foam along trim where gasket seats. Attempted to remove the gasket to reseat but it was lodged inside the gap trim tightly. Ordering fridge door gasket W10355588 and also door W11395843 in the case that the new gasket does not seat inside trim of fridge door. If new gasket doesnt seat we will replace the fridge door. Please update ticket with email: conannhomes@gmail.com; ordrng 1 W10355588 (Grey gasket) and 1 W11395843 (Fridge door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Mustang Ridge, TX 78610
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for burning smell, upon inspection found the units heater burnt and had some plastic near element, spoke with safety Sr # 7731823641 and they said to keep plastic away, ordering heater to replace burnt parts. Office to reschedule ; ordrng 1 W10518394 (HEATER)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite and found it timer had failed. Replaced timer and restored function. Unit had proper voltage but no function and no blown fuse. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for dishwasher with dented panel. Confirmed complaint. I am ordering the panel for return service. Office to R/S due to part availability. ; ordrng 1 W11504622 (Left hinge) and 1 W11504621 (Hinge right) and 1 WPW10629473 (Panel)
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near Austin, TX 78735
Kevin
Job Details: 09/29/2021
"Arrived on site and found no power showing on dryer. Checked incoming power at terminal block and found no voltage from L1 to neutral, took one picture. 240 V from L2 to neutral, and 240 V from L1 to L2. Removed rear panel and confirmed fuse is still good, element is still good, and cut off is still good. an electrician will be needed to correct incoming power before dryer is used again. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Del Valle, TX 78617
Matthew
Job Details: 09/29/2021
Arrived onsite for microwave light not turning off. Upon inspection found faulty control sending constant voltage. Replaced control and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Copperas Cove, TX 76522
Al
Job Details: 09/29/2021
Arrived on site and inspected dishwasher not starting. Confirmed the complaint and found the latch was defective causing the malfunction. Removed and replaced it and unit tested as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Austin, TX 78759
David
Job Details: 09/29/2021
Arrived on site to diagnose microwave oven combo that is not starting the microwave. On arrival found the door was crooked. Customer purchased unit scratch and dent. Found the outer door and inner microwave door were not properly seated and slightly bent. Removed outer door and straightened panels. Retested with firmly closing and verified unit is working as designed. Advised customer to close door firmly to make sure it works. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78705
Scott
Job Details: 09/29/2021
"Arrived on site for for range not heating . Getting correct voltage. Element , fuse ,harness all checked normal. Found no voltage from control. Replaced control , ran bake . Unit preheated normal. . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78747
Jacob
Job Details: 09/29/2021
Arrived onsite to replace parts. Replaced the deflector and the vent. Tested the unit and unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Volente, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for range making abnormal noises. Upon inspection I was not able to recreate any noises. The customer er stated that it happens on cool down after use. I found a svc pointer that has to do with similar symptoms. I used part#(W11546717) from my van stock and applied the foam between the fan bracket and back panel. I advised the customer to monitor the unit to see if the noise returns during cool down. Job complete. No gas leaks detected during time of service
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Kyle, TX 78640
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit stuck in mid harvest cycle, reset unit and the motor was stuck again. Replaced ice-maker and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/29/2021
Arrived onsite for refrigerator ice maker/water dispenser not functioning and unit not level. Upon inspection found right side wheel bracket housing failed. Will need to order replacement. Also corrected supply line. Unit water dispenser is working and making ice. Set to return for wheel housing. Office to reschedule ; ordrng 1 CNOTE (INSPECT AXLE PART KIT) and 1 W11476984 (AXEL) and 1 W11544561 (SCREW) and 1 WPW10304659 (roller-cab)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78746
Luis
Job Details: 09/29/2021
"Arrived on site for water leaking and loud noise. Diagnosed loud noise from condenser vibrating,removed bottomed kick plate and compressor cover unable to find traces of leaking,tested dispenser no leaks. Reseated all exposed tubing adjusted tubing and adjusted condenser tubing noise no longer present"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Tyler
Job Details: 09/29/2021
Arrived on site for dryer not turning on. Upon arrival confirmed complaint. Upon initial start up I found motor had failed and wouldnt rotate drum unless drum was spun by hand first while trying to start unit at same time. Replaced motor reassembled and tested unit and found u it heating and cycling as designed. Call comply
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Waco, TX 76710
Tyler
Job Details: 09/29/2021
Arrived on site for washer not draining or agitating correctly. Upon arrival I found f9e1 error indicating a drain failure. After further tests I found drain motor seized up not rotating when power was applied. Replaced drain pump and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/29/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS03
Near Austin, TX 78717
Taylor M
Job Details: 09/29/2021
"Arrived on site to diagnose microwave with done displaying on the control, I gained access to the unit and found that the unit will need both complete interlock switches as well as the springs to the door
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW06
Near Bastrop, TX 78602
Matthew
Job Details: 09/29/2021
Arrived onsite for microwave fan not operating correctly. Upon inspection found debris in fan housing not allowing fan to operate. Removed debris and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/29/2021
"Arrived on site to test washer for no power,not responding. Verified control receiving correct voltage. Found UI not receiving voltage. Spoke with MS and repair will be covered by warranty. Recommended replacing control board. Also bringing UI to ensure job completion. Office to reschedule ; ordrng 1 W11478526 (UI panel) and 1 W11419171 (Control)"
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Austin, TX 78732
Robert
Job Details: 09/29/2021
Arrived on call for complaint of not heating. Found the dryer heating element only working in timed dry cycle. Replace control but got failed control immediately after turning on. Will need new control. ; ordrng 1 W10845086 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Kyle, TX 78640
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for not turning light on when pressed, upon inspection found the control shorted. Replaced control and tested. Unit worked normally. Complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Spring Branch, TX 78070
Andrew
Job Details: 09/29/2021
"Arrived on site to test unit for torn door seal. Verified bellow was needed. Replaced bellow, tested unit, unit is working as designed. Customer had bellow on hand. No leaks detected. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Austin, TX 78726
David
Job Details: 09/29/2021
"Arrived on site to diagnose range with display issue. On arrival customer showed me that 1 pixel was out on the display. Checked and found that display is part of that front control board.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Marble Falls, TX 78654
Cliff
Job Details: 09/29/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced control and ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model KGCC766RSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/29/2021
"Arrived on site to replace orifice holder, burner head and screws for LF burner. Unable to remove cooktop as all orifice screws are seized and rusted. Unable to get bit to bite on any screws. Advised customer all screws and orifice holders would need replaced to be able to just remove top and diagnose unit. Office to reschedule. ; ordrng 1 WPW10128450 (Center holder) and 2 WPW10128448 (LR RF holders)s and 1 WP9782116 (Surface ignitor) and 1 WPW10110486 (Spark module) and 1 8286561 (Burner valve) and 10 WP3368921 (Screws)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78704
Luis
Job Details: 09/29/2021
"Arrived on site replaced defective icemaker,ran diagnostics icemaker passed harvest,ran fill test passed."
We serviced a
KITCHENAID VENTHOOD
Model KIRD861HSS
Near New Braunfels, TX 78132
Andrew
Job Details: 09/29/2021
"Arrived on site to test unit for fan not working and not lowering or raising up. Found unit stuck in up position, fan seized up. Checked power and found correct voltage. Found failed gear motor.
We serviced a
MAYTAG FREEZER
Model MFI2569YEM2
Near Round Rock, TX 78665
Wesley
Job Details: 09/29/2021
Arrived onsite and found UI shorted from power going out during a storm
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Waco, TX 76706
Jonathan
Job Details: 09/29/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the springs and a shock and tested the unit in a high speed spin. The unit began to work as designed. Ran an auto cycle test on the unit and found the unit working as designed. Call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Georgetown, TX 78628
Lou
Job Details: 09/29/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit warm inside and both evap fans operating. Pulled the unit out and found the compressor and condenser fan not functioning. Tested amp draw to the compressor and found none. I inspected the compressor inverter board and found it had shorted/burnt out. Checked the compressor windings and all are within range. Checked continuity to the condenser fan and while doing so, I found one the connectors bent and not making good contact with the harness. I adjusted the connector and installed a new inverter board and tested the unit in diagnostics step 4. Unit is operating as designed. Once out of diagnostics and operating, the unit is beginning to cool as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, TX 78701
Scott
Job Details: 09/29/2021
"Arrived on site for poor drying performance. Ran diagnostics, no error codes . Unit is blowing and heating . Did instruct on getting better performance out of unit . . Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 09/29/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button and the unit drained the water. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I found the drain pump with a broken connector housing. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2021
"Arrived on site for Not Filling With Water - Dishwasher. Placed in diagnostics and F4E3 came on. This was the only error code. Cleared error code and started diagnostics cycle. Wash motor would not start. Removed sump and motor and installed new sump and motor. Ran diagnostics cycle and water filled, wash motor began running, and spray arms were spraying. At the end of diagnostics the heating element heated and water sizzled. Dishwasher running as designed. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Fort Hood, TX 76544
Al
Job Details: 09/29/2021
Arrived on site and inspected washer scraping noises just before the spin cycle. Confirmed the complaint and found the cam W10721967 was defective causing the issue. I used truck stock to complete the repair. I also leveled the unit for the customer on the front right side of the unit. Job complete
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Killeen, TX 76549
Tali W
Job Details: 09/29/2021
"On site for dryer intermittently taking multiple cycles to dry clothes. Customer informed me that they always used the timed dry setting. Tested switch vent tester, results came back good. No buildup of lint inside hose or blower housing. Found operating thermostat out of spec. Also, ordering timer to complete repair. Office to reschedule. ; ordrng 1 W10894766 (Timer)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Belton, TX 76513
Tyler
Job Details: 09/29/2021
Arrived on site for freezer making loud noise randomly. Upon arrival unit was running and sound normal. Customer stated unit hadnt made the noise near as loud or as often since latest repair had been made. I tried replicating sounds but after inspection of evap and compressor sections I found no evidence of any loud or abnormal sounds. Spoke to customer about findings. Informed them I would call techline to get diagnose documented but at this time customer is aware we need some sort of replication of complaint while on site to properly make any further repairs. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Killeen, TX 76542
Tali W
Job Details: 09/29/2021
"On site for fridge not cooling in the freezer compartment. Found FC not cooling at all. No frost pattern or ice build up on FC evaporator. RC 57 degrees. No dye found around FC evaporator. No dye found around previous welds, drier, or any copper lines from compressor. Found small amount of UV dye in the drain pan indicating leak in sealed system. Needs Sealed System repair. SS TECH 2 HOURS. Customer is calling whirlpool to get possible concession for repairs and will call us once they have called. Office to reschedule. ; ordrng 1 W11457241 (Drain pan kit) and 1 W11492867 (RC evap) and 1 W10832994 (Compressor) and 1 W10559262 (Condenser) and 1 WPW10608485 (FC evap) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 SSTECH2HRS (SS TECH 2 HRS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near China Spring, TX 76633
Jonathan
Job Details: 09/29/2021
Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. Confirmed customers complaint and the customer stated the unit dispenser door broke when he was closing it to start a cycle. Confirmed the customers complaint andreplaced the dispenser. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
HOTPOINT DISHWASHER
Model HDA2000Z01WH
Near Killeen, TX 76549
Al
Job Details: 09/29/2021
"Arrived on site and inspected dishwasher not draining. Cycled the timer dial and unit cycled and tested, to include draining. I photographed the obstructed drain filter and customers connection to the pipes underneath the sink. Customer will need to call a plumber to remove all of the grease buildup inside preventing a full drain. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76542
Al
Job Details: 09/29/2021
"Arrived on site and inspected washer leaking. Started the diagnostics cycle and unit began dripping from the hoses. Confirmed the source of the leak and discovered the customer just moved into the residence and didnt use pliers to tighten the hoses to the valve, causing leaks. I tightened both and unit tested properly without any leaks. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Lorena, TX 76655
Jonathan
Job Details: 09/29/2021
"Arrived on site for a dryer that is not starting. Inspected unit and work area. Checked voltage to the unit and found proper voltage. Check voltage from the timer to the push to start and found proper voltage.Checked Lone one voltage while pressing the push to start button and did not see any voltage drops. Checked the thermal fuse and found it open. Replaced the thermal fuse and tested the unit. The unit began to heat as designed. I did advise the customer that she had massive amounts of lint inside the dryer that I cleaned out and advised to be careful about kinking her vent hose. I did not find any evidence of clogging inside the unit. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW02
Near Waco, TX 76710
Jonathan
Job Details: 09/29/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found both fridge and freezer temperature is at 77?F. Checked the evaporator and found no frost pattern. Found the compressor running but it only pulling .127 A. Unit will need sealed system repair for repair. Ordering all parts in the office will need to contact the customer about a return date and please schedule for two hours.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor) and 1 W11506635 (COUPLER)
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Lorena, TX 76655
Tyler
Job Details: 09/29/2021
Arrived on site for range causing oven to heat incorrectly. Upon arrival customer had unit running and trying to heat right side oven. After further testing I found after 10 minutes that unit was exceeding 400 degrees and not lowering even when set to 350. I found oven temp sensor had failed. Replaced sensor reassembled and tested unit and found it functioning as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS00
Near Hewitt, TX 76643
Jonathan
Job Details: 09/29/2021
"Arrived on site for a while oven that is not completely preheating on either oven. Inspected unit and work area. The customer advised that the unit would not make it to the preset temperatures and would eventually error out and shut off in an idle state. Around the unit through diagnostics and found an F6 E1 (over temperature during cooking) error code. Tested all bake and broiling elements to make sure that none of them were running when the unit was idle as well as making sure they all turned on. I?ll bake and broil elements were working as designed. Round the unit through it up bake cycle on both ovens at 350?F. Both reach 350?F and stayed there for over seven minutes. The customer requested that I test her broiling functions as well to make sure the unit didn?t error out. Tested both broil elements at 5:50 for 10 minutes. The unit ran as designed with no error codes present. Spoke to SW and was advised that at this time since we could not replicate the issue do not proceed with the repair but that if other issues were present, the most likely scenario would be with the main board and/or sensors.
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Rogers, TX 76569
Tali W
Job Details: 09/29/2021
"On site for dryer not closing properly. Customer stated that door will pop open after starting cycle, so they have to prop it shut. Confirmed complaint. Replaced catch and strike. Unit was still popping open. Found door hinges slightly bent and door frame not aligned causing door to not close properly. Ordering hinges, springs, inner and outer door. Office to reschedule. AUTHO ; ordrng 1 W11376139 (Left hinge) and 1 W11371722 (Right hinge) and 2 WP3387565 (Springs)s and 1 W11376676 (Inner door) and 1 W11089309 (Outer door) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near McGregor, TX 76657
Jonathan
Job Details: 09/29/2021
"Arrived on site for a washing machine that?s not going properly it is tingling clothes. Inspected unit and work area. Ran the unit through diagnostics and found an F2 E1 (UI stuck key), F0 E5 (off balance load), and F0 E9 (off balance pause) error codes. I ran the unit through a manual high speed spin, tested all the valves, and around the unit through a diagnostic cycle. All tests ran as designed. I tested the unit in a normal wash cycle and noticed the customer using the extra power function of the unit. I did ask the customer if they consistently use that extra power function and she advised that she was not aware of whether she did or not. I did explain to her about the service pointer talking about low water levels of the beginning of the cycle when it agitates and that water is constantly being filled into the unit throughout the cycle. Whenever user guide in the unit is working as designed. Call Complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Little River-Academy, TX 76554
Tali W
Job Details: 09/29/2021
"On site for range not heating and display not lighting up. Found control not powering on and not sending power to bake or broil. Replaced control. Control board now functioning, bake and broil turning on. Unit functioning as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Justin
Job Details: 09/29/2021
"Arrived on site for a refrigerator with the ice maker not working. I gained access to IM in the FC. Upon further inspection I found there was significant frost build up in the freezer. I found that the door had not been closing all the way due to how the IM scoop was set in the ice box. I advised the customer on this and how to properly put the scoop onto its holder. I jumped the IM and nothing happened. I checked voltage to the IM and found it good. I then jumped the fill and found it still not filling, and the fill tube was not frozen. This indicates a bad valve. I could not test the filter head due to the customer not having the filter bypass. Due to this I am ordering the valve and filter head for the repair. We will need to install the valve first and test the unit. The filter head was ordered to be sure we will not have to make another trip in case it was needed. We are also bringing back the IM to install, for the one installed on the last visit is bad. The customer kept the prior quote for the valve and no fee was collected today due to being a call back. Office to reschedule. ; ordrng 1 W11346623 (Filter Head) and 1 WP12544124 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not cooling in either section, found unit was at 70 plus degrees in both sections, found compressor running, unit not cooling, found sealed system leak, ordering evaporator, compressor, coupler, and filter drier. ; ordrng 1 W10317014 (Evaporator) and 1 W10445423 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (2 hour job SS tech) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL02FRSS0
Near Austin, TX 78732
Leonardo
Job Details: 09/29/2021
"Arrived onsite to test unit for water leak, tested unit found leak from sump and motor gasket not sitting correctly, removed sump and motor, push motor down, made sure the gasket was sealing correctly, tested unit, unit now working as designed , no leaks detected job complete , office to reschedule; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XS00
Near Georgetown, TX 78626
Lou
Job Details: 09/29/2021
"Arrived on site to inspect cooktop burner not heating. Upon further inspection, I tested all burners and found the right rear burner switch not functioning properly. I had the customer sign the waiver of damages from lifting glass cooktop. I removed the glass cooktop and inspected the switches and found the right rear switch housing broken and not allowing the switch to make good contact. I removed and replaced the switch and retested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Buda, TX 78610
Kevin
Job Details: 09/29/2021
"Arrived on site and inspected refrigerator and found operator fan is running but there is no power being sent to compressor for condenser fan. Confirmed with SW that control board is not sending power. A new control board will be needed to correct the issue. ordrng 1 WPW10589838 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Blanco, TX 78606
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not heating found loose connection with plug and outlet, instructed customer to have outlet and plug replaced by an electrician.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2021
Arrived on site to install previously diagnosed parts. Installed stopper where it was missing. Gained access to hinges and installed new friction sleeves. Job completed.
We serviced a
AMANA OVEN
Model AGR5330BAB3
Near San Marcos, TX 78666
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for not closing without the door falling off, upon inspection found the hinges intact but the holder for the hinges on left side are missing causing issues. Ordering part. Office to reschedule ; ordrng 2 W10327222 (Hinge joint)s"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Austin, TX 78745
Kevin
Job Details: 09/29/2021
"Arrived on site and inspected dryer and found belt is broken, will also need tension pulley. ; ordrng 1 341241 (Belt) and 1 LA-1008 (Tension pulley)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB1
Near Austin, TX 78734
Robert
Job Details: 09/29/2021
Arrived on call to replace previous diagnosed part. After installation test operation and found the hose from pump leaks. ; ordrng 1 W11097809 (Hose)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HW1
Near Pflugerville, TX 78660
Tommy
Job Details: 09/29/2021
Arrived onsite for previously diagnosed parts. Replaced control and broil. Tested unit and cycled broil found unit to be operating as designed broil cycled through and kept temp. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/29/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced fc evap and drier. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Austin, TX 78729
Justin
Job Details: 09/29/2021
"Arrived on site for a microwave with the humidity sensor going off, and the lights intermittently not turning off. Upon arrival the customer stated when he made baked potatoes sometimes the unit would stop and the sensor light would flash. I put the unit into diagnostics mode and found no stored error codes, and the humidity sensor in range per the tech sheet. I advised the customer the unit is supposed to shut off when it senses to much moisture, and a baked potato cooking for several minutes is likely to do this. The customer also stated the units interior lights will sometimes not shut off after closing the door. I found that this typically happens after the customer slams the door. He found that jiggling the handle a bit fixes it. The customer also recently had the interlocks replaced by another company. I advised the customer that slamming the door can jam the interlocks and cause this issue. I gained access to the control and interlocks. I found both as designed. I found no mechanical failure on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2021
"Arrived on site for Not Dispensing Water - Side by Side Refrigerator. Used glass to test water dispenser and no water came out of the dispenser. I could hear the valve humming when calling for water from dispenser. Ice maker is making ice. Removed filter and tried pressing the water dispenser again and still no water. Removed water line from the valve at the rear of the fridge to flush the water line. Tested dispenser and still no water. Read temps from UI and freezer was set to -4 degrees. Explained to customer this could be why the water isnt coming out due to the water line being frozen inside the door. Customer wasnt sure why it was set so cold. Set to recommended temp at 0 degrees. Removed kick plate to access water line connectors. Disconnected ice maker water line instead of water dispenser line on accident and pressed water dispenser and water came out of dispenser. Once I realized I didnt disconnect the water dispenser line, I concluded the water line for the water dispenser was either kinked at the bottom of the door or frozen inside the door. I must have unkinked it or the water line became unfrozen while I had the freezer door open trying to diagnose. Ordering filter head to return and complete the repair if the water stops dispensing again. Explained to customer they could cancel the return visit if the water continues to dispense between now and the time we call to reschedule. If it stops working again I will return with the filter head to be replaced. Returning with parts office had already ordered too. ; ordrng 1 W10394053 (Filter head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Lakeway, TX 78738
Robert
Job Details: 09/29/2021
Arrived on call for complaint of some lights not working. Replace module in freezer. Now all lights working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78717
Taylor M
Job Details: 09/29/2021
"I arrived on site to diagnose the refrigerator freezing food in the top section of the refrigerator compartment and for making a loud noise during operation. I gained access to the unit and called tech line and spoke with Adrian, he informed me that the fresh food section would only freeze at the top due to position of items stored in the unit, he also mentioned if leveling the unit and retaining the compressor properly doesnt stop the noise that the compressor would need to be replaced, he provided me with sr#7731863545. Leveling did not help alleviate the noise, I am ordering the compressor, evap, access valve and drier, office to schedule return service to complete the repair. ; ordrng 1 W11332037 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 W11357920 (Evap) and 1 Two hour job"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Jacob
Job Details: 09/29/2021
Arrived onsite for the unit not washing. Tested the unit and unit would not start spraying around water. Replaced the sump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Austin, TX 78746
Kevin
Job Details: 09/29/2021
"Arrived on site and sound customer has temperature data showing high temperature peaks once a day of 54?. Based on this data replaced adaptive defrost control uploaded data graphs given by customer, and also sent them to CS, job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 09/29/2021
"Arrived on site. Ohmed new mullion heater good,installed new mullion heater checked door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78723
Scott
Job Details: 09/29/2021
Arrived on site for dispenser hard to push . Found key pad on UI is failing . Ordering UI. No water leaks detected at time of service. Call to set return ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78738
Robert
Job Details: 09/29/2021
Arrived on call for complaint of not dispensing water again. Found the wire to paddle pinched. Rerouted wire. And test .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Briarcliff, TX 78669
Robert
Job Details: 09/29/2021
"Arrived on call for complaint of not working. Now the refrigerator is working properly, check the control for visual damage none found. Could not duplicate error
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David
Job Details: 09/29/2021
"Arrived on site to follow up on refrigerator that was not making much ice. Customer said temps seem to feel good now, but only makes a little ice. On arrival checked temps. Found RC at 36, and FC at 9. Checked pressures and found pressures slightly low. Added a small amount of Freon to unit and measured temp. Found FC is within range at this time and unit is harvesting ice. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS4
Near Buda, TX 78610
Leonardo
Job Details: 09/29/2021
"Arrived on site for clicking noise coming from the bottom of dishwasher, tested unit found bad sump and motor
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Bee Cave, TX 78738
Brandon
Job Details: 09/28/2021
"Arrived on site to replace failed valve and pump, I also cleaned condenser coil, after replacing parts, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, TX 78653
Scott
Job Details: 09/28/2021
"Arrived on site for surface light out . Found old bulb burned out and socket blackened . Replaced socket and bulb light , light still out . Found control relay out . Ordering control. Call to set return ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2021
"Arrived on site to replace failed parts, after replacing parts, unit tested good."