Service History 62 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78738

Luis

Job Details: 05/13/2024

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78738

Luis

Job Details: 05/13/2024

"Arrived on site for too much ice. Found bail arm extension not installed on bail arm,installed extension to bail arm"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS6

Near Liberty Hill, TX 78642

Miguel

Job Details: 05/13/2024

Neighborhood gate 15338. House gate 1729 call before. Arrived on site for dishwasher not starting. Found start button does not respond. Console broken. Was able to run diagnostics and confirmed units components working. Water was very low. Needs valve. Will need new user interface and console. Reset for tues pm. ; ordrng 1 WP8531262 (User interface) and 1 WP8531267 (User interface) and 1 WP8531669 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED6150PBO

Near Austin, TX 78757

Joe Z

Job Details: 05/13/2024

"Arrived on site for door not closing. Upon arrival, found customer not closing door correctly. Instructed customer on operating unit. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Lago Vista, TX 78645

Maurice R

Job Details: 05/13/2024

Arrived onsite for oven door not closing correctly. On inspection the left upper corner on the door does not make contact with the frame. I tried to adjust the hinge with no luck. The parts that were sent were for the MW door and not the oven I ordered all new parts for the oven door. ; ordrng 1 W11600222 (Oven door) and 1 W11617223 (Oven door liner) and 1 W11700313 (Left hinge) and 1 W11699927 (Right hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

Miguel

Job Details: 05/13/2024

"Arrived on site for gasket being torn, moisture building up. Replaced torn gasket on refrigerator. Used heat gun to reform all other gaskets. Verified all fans working, cooling properly. Call complete. W10830274"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Austin, TX 78731

Joe Z

Job Details: 05/13/2024

"Arrived on site for not heating correctly. Upon arrival,test unit by preheating oven to 350. Unit preheated then began cycling. Used thermocouple to monitor temperatures. Took average of 3 cycles and get 348. Unit is operating as designed. Cannot duplicate the issue. No gas leaks present at this time. No parts needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Georgetown, TX 78633

David Z

Job Details: 05/13/2024

"Arrived on site to diagnose refrigerator with flickering lights. Found switches were good, the top module was just flickering and not producing light. Replaced the upper RC module / assembly and retested. Verified all working as designed. Parts used - W11527432 (retrieved from shop)."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, TX 78745

Ryan B

Job Details: 05/13/2024

"Arrived on site to inspect unit for not turning on, customer stated he used normal dry unit never counted down and continually ran for an extended period of time. Found thermal fuse blown and timer not acting properly. Replaced thermal fuse and timer, tested unit on cool down, watched unit move to wrinkle prevent to confirm unit is counting down now. Unit is running as intended. Job complete. USED WP3392519, W11685947"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Round Rock, TX 78681

Paul

Job Details: 05/13/2024

Arrived onsite to replace previously diagnosed part. I replaced the icemaker and the unit is now operating as designed. Customer stated ice was going everywhere when dispensed after separator was replaced. I found the ice chute broken and falling down. Ordering WPW10435760 Ice Guide. RS 05/20/2024. INSTALLED W11577195 Icemaker.; ordrng 1 WPW10435760 (Ice Guide)

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Fort Cavazos, TX 76544

Tyler

Job Details: 05/13/2024

Arrived on site for washer making odd noise during agitation. Upon arrival confirmed issue from video customer provided. Upon further inspection I found rotor worn down and replaced it w11260238. Tested u it and found noise no longer present. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, TX 78613

Miguel

Job Details: 05/13/2024

Arrived on site for refrigerator not cooling properly. Ran test and found refrigerator side evaporator fan not working. Replaced refrigerator evaporator cover. Verified operation. Call complete. W11610999

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Gerry C

Job Details: 05/13/2024

WDF331PAHS1 Arrived to inspect non-washing. 4-3 and 7-1 were the only stored error codes and I cleared for testing. I found the pump inoperative and removed and replaced the sump assembly W11025157. The unit resumed all normal functions and no leaks were observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, TX 78132

Andrey

Job Details: 05/13/2024

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, flushed system with nitrogen, replaced compressor, dye drier and access valve, vacuumed system down for 20 minutes, vacuum held good for 10 minutes, charged system with 55g R600, unit started to develop a frost pattern, advised customer to monitor for the next 24 hours before loading items, unit is now running as designed, no leaks detected job complete installed W11557425, W11506635, WPW10143759"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Killeen, TX 76543

Tyler

Job Details: 05/13/2024

Arrived on site for dryer not starting upon arrival found thermal fuse wp3392519 broken again. Found clog still in wall of home. Customer stated maintenance crew from PM had been sent out and had pushed lint from outside of exit further back into vent while trying to use dryer to blow it out against a brush. This lead to clog getting worse. Documented findings with techline sr#7739082678 and recommended that customer have a professional clean vents prior to using dryer again

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Manchaca, TX 78652

Leonardo

Job Details: 05/13/2024

Arrived on site to test unit for center burner and left front burner not the correct ones. Will order new burners and burner caps office to reschedule ; ordrng 1 W11436986 (LF burner head) and 1 W11531097 (Center burner head) and 1 W11576413 (LF burner cap) and 1 W11436988 (Burner caps)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Leander, TX 78641

Paul

Job Details: 05/13/2024

Arrived onsite for a washer not turning on. I found out only one button would work on the console. Replaced control panel and same issues were present. I replaced the control and after the replacement the unit started operating as designed. I tested the machine. No leaks present at the time of service. Job complete. INSTALLED W11325580 CNTRL ELEC and W11549931 CNTRL ELEC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, TX 78660

Matthew

Job Details: 05/13/2024

"Arrived on site for hinges, making noise . Upon arrival inspected unit and found noise is coming from right hand side. Found that noise goes away when the unit is pulled out slightly when pushed back into position it begins to make noise again. Replaced right hand hinge. Tested and found some noise is still present. Inspected further and found cabinet is warped and not level. Took pictures. Customer will have to notify builder to correct the issue because the warped cabinet is rubbing on the door hinge. Used W11712996, right hinge"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Hutto, TX 78634

Wesley

Job Details: 05/13/2024

Arrived onsite and found lo flo error code. Unit not completing cycles. Found unit operating with failed cold water valve. Ordering the valve to repair.; ordrng 1 W11210459 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Georgetown, TX 78626

David Z

Job Details: 05/13/2024

"Arrived on site to install freezer gasket stripping. Added stripping and verified proper fitment. Called tech line and spoke with Bruce for other possible recommendations for repair. Bruce mentioned that with temperatures and current Texas climate can be causing additional moisture, especially if it's warmer inside and out. Bruce recommended adding a dehumidifier or turning tue AC down to reduce dew point and this should also reduce the moisture. No other repairs possible at this time. Parts used - W11159728."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Kyle, TX 78640

Andrew

Job Details: 05/13/2024

"Arrived onsite to test unit for not washing. Found slider was seized preventing proper shifting and engagement. Gearcase has failed. Recommend gearcase, rotor, slider, clutch and latch. Ordering wash plate as unable to remove currently. Sprayed with pb blaster to assist with removal. Scheduled for 5/20. ; ordrng 1 W10915701 (Rotor) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10909670 (Spaner nut)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Dripping Springs, TX 78620

Tim M

Job Details: 05/13/2024

"Arrived on site to test unit for not washing dishes. Tested unit found wash motor is engaging but it sounds weak. Replaced wash motor assembly (W11460946) and tested unit, all components are now properly engaging. Advised customer to try different soaps and to run cleaning cycles. Unit is running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 05/13/2024

"Arrived on site to inspect ice machine noises. Upon further inspection, when I opened the unit door, I found ice at the door and overflowing. Customer advised that the unit made a loud noise and when they cycled power to the unit, the noise stopped. The noise they described sounds like the recirculating pump noise when its not pumping enough water. I placed the unit in diagnostics and tested each component and could not duplicate the noise. Tested the bin thermistor and found it out of range. I am ordering the bin thermistor and scheduled return service for 05/22/24. Returning tech to replace the bin thermistor and recirculating pump. No water leaks observed during service.; ordrng 1 WPW10511923 (Bin thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Pflugerville, TX 78660

Matthew

Job Details: 05/13/2024

"Arrived on site for unit, giving error code, and a spark noticed. On inspection found customer was referring to the unit being plugged in and having a spark at the outlet. Notified customer that as the prongs are inserted, a spark might be noticed, but is normal. Checked error codes, and found F5E3 lid unlock, F0E2 over suds, 0\5 off balance , 2/1. Customer stated that leaving the unit unplugged for about a day and plugging it back in. It was now completing cycles properly. Found customer noticed the drain pump was energizing for an extended period of time, and the lid would not unlock. Found that customer has recently changed detergents and possibly experienced an over suds condition causing an extended drain. Notified customer of proper levels to use. Unit is functioning properly. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, TX 78723

Joe Z

Job Details: 05/10/2024

Arrived on site for cooktop on light remains on. Upon arrival inspected unit and found front right infinity switch has failed. Replaced right front infinity switch W10857622. Test unit and is operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Austin, TX 78704

Luis

Job Details: 05/10/2024

"Arrived on site. Found a damaged and defective freezer door,replaced freezer door checked door seal and operation good. After install notice water leak on right side of cabinets,no leaks appear to be from refrigerator,called builder to inform of leak in cabinets. Used 12977880sq"

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS0

Near Georgetown, TX 78633

Lou

Job Details: 05/10/2024

"Arrived on site to inspect dishwasher damage. Upon further inspection, I found the unit sitting in the living area and the space for the dishwasher empty. I found the left side of the outer door panel badly damaged (photo). I removed and replaced the panel and due to its installation status, I was unable to test the unit. Door is functioning properly, job completed. No one available to sign for receipt. W11416371"

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Austin, TX 78730

Leonardo

Job Details: 05/10/2024

Arrived on site to test unit for center front and right rear burners not igniting. Found bad igniters and also found front center burner screws are rusted will need to break screws to get to the igniter. Will need to order orifice holder and burner head and igniter. Will need 2 hours office to reschedule ; ordrng 2 WP74009336 (Igniter)s and 1 74009553 (Center front orifice holder) and 1 Partresearch (Part research) and 2 74007736 (Burner heads)s and 1 2hourjob (2 hour job)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Hutto, TX 78634

Wesley

Job Details: 05/10/2024

"Arrived onsite for out of range oven sensor and unit operating with extremely high heat baking. Replaced the oven sensor. And tested, all checks good. Unit is now operating as designed. W10833885"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Lampasas, TX 76550

Sterling

Job Details: 05/10/2024

On arrival complaint of intermittent water valve error. No error code stored but customer did not clear codes. Possible bad control. Ran diag and found fab soft valve not activating. Replaced both control and valve and now all functions are correct. Job complete no leaks detected during service. Installed w11621181 and w11621180.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near New Braunfels, TX 78130

Andrew

Job Details: 05/10/2024

"Arrived on site to test unit for no ice, not water dispensing and lights not working. Found E2 icemaker error. Fc module needs replaced. Recommend replacing dual and single valves, ice maker, UI and FC light module. Ordering additional parts to ensure completion. Requesting 2hrs on return visit. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10341329 (Dual valve) and 1 W10865826 (Valve) and 1 WPW10624574 (Power control) and 1 WPW10675033 (Control) and 1 W10804160 (LED board) and 1 W11330971 (UI)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Austin, TX 78731

Joe Z

Job Details: 05/10/2024

"Arrived on site for error code F3-E0. Upon arrival, inspected unit and confirmed error code F3-E0 open or shorted sensor. Used floor slide to pull range from counter. Inspected harness and is good. Test resistance of sensor at control and sensor and both readings are OL. Replaced sensor WPW10181986. Having same issue with error code. Replaced Control W11583303 and test unit by preheating oven to 350. Unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near San Marcos, TX 78666

Andrew

Job Details: 05/10/2024

"Arrived on site to test unit for burning smell and popping sounds. Found diode was burnt from grease build up. Replaced diode(W11256462), unit now working as designed. Job complete. SR#7739021731"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, TX 78613

Paul

Job Details: 05/10/2024

Arrived onsite for dishwasher door not staying in place. I pulled out the dishwasher and noticed the spring for the hinge had completely broken off the hinge. I replaced the hinge and it is opening and closing as designed. No leaks were present at time of repair. Job complete. INSTALLED W11712996 Hinge D.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2024

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making a popping noise during the sensing phase of a wash cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. When the unit was switching from agitate to spin, the cam (splutch) assembly made its normal popping noise and the customer identified the noise. I advised the customer that the noise is normal and the unit is operating as designed. No repairs needed at this time as the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL01

Near Dripping Springs, TX 78620

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for water leak. Inspected unit compartment and found drip pan cracked causing water to leak after defrost cycle. Ordering drip pan, no parts installed, rescheduled for 05/17. Customer would like an earlier appointment if cancellation occurs.; schdld next appmnt for 5/17 FRI !"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78738

Matthew

Job Details: 05/10/2024

"Arrived onsite for unit not drying. Inspected and found no stored error codes. Ran test and heater is energizing. Instructed customer on Rinse aid minimum 30 days, hot water supply and difference in materials drying, plastic versus glass. Unit is functioning as designed"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lampasas, TX 76550

Sterling

Job Details: 05/10/2024

On arrival verified complaint of unit leaking. Complaint was soapy water under unit. Inside the unit shows signs of heavy water splash on the walls. Ran cycle and unable to replicate. All hoses and pumps are not leaking. Unit is in a rv park. Advised unit had been overfill causing it to spray soap water during wash/spin. Unit is working as designed. Job complete no leaks detected during service. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Andice, TX 78628

Miguel

Job Details: 05/10/2024

Arrived on site for dishwasher intermittently turning on and off. Diagnostics shows no errors. Unable to duplicate while on site. Replaced control as precaution. Completed diagnostics. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Killeen, TX 76542

Tyler

Job Details: 05/10/2024

Arrived on site for refrigerator showing po error at random. Upon arrival found evap fan motor failing and causing ui to reset. Replaced evap motor w11661931. Found unit working as designed. Call complete

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Lampasas, TX 76550

Sterling

Job Details: 05/10/2024

On arrival verified complaint of RF burner not lighting. Replaced burner and grate per previous diag. RF now lights correctly. Job complete.no gas leaks detected during service. W11380124 and w11344539

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

Arrived on site for center burner not lighting . Also all burners are clicking when any single burner is lighting. Did explain this is normal that all igniters are active when lighting any other burner . Found center burner screws were not tightened down allowing orifice holder to sag down . Adjusted holder and tightened screws down . Burner is igniting and has normal flame pattern . No parts used . No gas leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near New Braunfels, TX 78132

Andrew

Job Details: 05/10/2024

Arrived on site to replace previously diagnosed softer dispenser and bezel. Verified softener dispenser is needed. Part sent with was marked properly but wrongly packaged. Needing softener dispenser. Office to reschedule. ; ordrng 1 W11569112 (Softner dispenser)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78748

Luis

Job Details: 05/10/2024

"Arrived on site for no ice. Ran diagnostic optics passed,ran fan test passed,no errors on icemaker,ran ice box thermistor passed,ran harvest passed,ran fill frozen fill line,ran fill tube heater passed,ran fill test passed. No parts used."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Bee Cave, TX 78738

Matthew

Job Details: 05/10/2024

Arrived on site to replace faulty tub and failed adjuster track. Replaced and tested. No leaks present at this time job complete. Used w1140986 and w11551537

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Cedar Park, TX 78613

Gerry C

Job Details: 05/10/2024

"WDP540HAMZ4 Arrived to inspect non-operation. Service test mode had 7-1 and it was the only stored error, which I cleared for testing. I found the pump had failed, having two longitudinal fractures along the rotor magnet structure. I removed and replaced the sump assembly and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78744

Ryan B

Job Details: 05/10/2024

"Arrived on site to inspect unit for not heating properly. Upon closer inspection found igniter and spark module working. Set unit to 350 and got averages of temps on high and low side while heat was cycling after reaching temp 309, 341, 317, 352 found temperature on average 20 degrees to low, adjusted 20 degrees hotter and tested unit again. 330, 372, 343, 375. Informed customer we are still about 5 degrees on the high side customer would prefer it that way. Job complete. NO PARTS USED"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Leander, TX 78641

Gerry C

Job Details: 05/10/2024

"MVW6230HW0 Arrived to install previously diagnosed and ordered part. I removed the belt W11239857, after verifying it was slipping and installed the replacement. The issue was resolved and after re-calibrating, the machine resumed full, normal operations. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Granger, TX 76530

David Z

Job Details: 05/10/2024

"Arrived on site to diagnose refrigerator making loud noises and not dispensing water. Was able to trace the noise to the evaporator fan. Fan was humming and not spinning at all ar first, but once I tapped on it the fan did spin. I could hear noise coming from it, and it matches the sound in customer video. I am ordering the evap fan assembly pieces to resolve the noise since it has been ongoing for some time. I did replace the inlet valve to resolve water not dispensing. Valve sounded weak, and reservoir had to be thawed out. No water leaks present after service and unit dispensing water. Set return visit for 5/21. Customer requests last call of day. Parts used today - W11645245. ; ordrng 1 W11254898 (Fan Frame) and 1 WP2169142 (Fan Blade) and 1 W11559968 (Evaporator Motor) and 1 W11700295 (Fan Bracket) and 2 WP2176759 (Fan Grommet)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Killeen, TX 76542

Tyler

Job Details: 05/10/2024

"Arrived on site for refrigerator not making ice. Upon arrival found no errors in test 46. Found valve not opening to ice maker and a leak between reservoir and valve. Tried replacing valve and found ice maker could be filled but reservoir still leaked when connected to valve. Reordering WPW10341329 valve, W11168758 reservoir and rescheduled customer for 05/17/24.; ordrng 1 WPW10341329 (Valve) and 1 W11168758 (Reservoir)"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Austin, TX 78704

Ryan B

Job Details: 05/10/2024

"Arrived on site to replace belt diagnosed on previous trip. Replaced belt, tested unit, unit is running as intended. Job complete. USED 3394652"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Georgetown, TX 78628

Miguel

Job Details: 05/10/2024

"Arrived on site for washer not starting, just flashing. Found f9e1 flashing and confirmed water is still in tub, customer said unit never drained out water. At control drain pump reads open. At pump getting 22k ohms. Put power directly to drain pump and it drained out water. Will need new harness and drain since it is close to out of range. Also returning with control. Reset for thurs pm. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Dale, TX 78616

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced motor assembly and tested unit is now running as designed, no leaks detected job complete installed W11025157"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lockhart, TX 78644

Andrey

Job Details: 05/10/2024

"Arrived on site to test u it for shutting off, tested unit found timer shaft stripped and broken knob, replaced timer and knob and tested, unit is now running as designed job complete installed W11685947"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Liberty Hill, TX 78642

Miguel

Job Details: 05/10/2024

"Arrived on site for oven showing f8e0. Entered diagnostics and confirmed error for upper cooling fan. Removed from wall. Replaced upper blowing fan, verified operation, call complete. W11598119"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Lockhart, TX 78644

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for lights not working, tested unit found light are working, unit is running as designed, job complete, no parts installed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

"Arrived on site for fridge making loud noise . Ran all fan and compressor tests , couldnt duplicate any noise . Did find gasket on ice bin door warped. Ordering ice door . No water leaks detected at time of service . Call to set return ; ordrng 1 W11261138 (Ice door) and 1 W10833801 (Fan ice box)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

Arrived on site for door not shutting properly . Found trim piece had folded over on right hand at top and not allowing door to fully latch and stay shut during cycle . Reinstalled trim . Door is closing properly but making a loud click . Ordering latch and strike . No parts installed No water leaks detected at time of service. Call to set return ; ordrng 1 W11091934 (Latch assembly) and 1 W11090487 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Belton, TX 76513

David Z

Job Details: 05/10/2024

Arrived on site to diagnose refrigerator not dispensing ice. Tested and could hear the auger shaft binding up. Removed ice bucket and found a couple of ice clumps melted together in the bucket and also in the front blades. Thawed out the ice and advised to empty bucket regularly to keep ice from clumping. Unit now working as designed. No parts used. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Belton, TX 76513

David Z

Job Details: 05/10/2024

"Arrived on site to diagnose refrigerator nor dispensing water. Tested unit and found valve humming, but no water exiting. I found the reservoir was frozen. Unit was set to cold, very lightly loaded, and apartment at the time was very warm. This is causing the unit to be constantly running and freeze the reservoir. Thawed reservoir and advised to load / keep temps higher to prevent it from refreezing. Repair completed. No parts used."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Georgetown, TX 78633

Lou

Job Details: 05/10/2024

"Arrived on site to inspect wall oven no power. Upon further inspection, the customer advised that they builder recently re-wired the unit and placed it on a 40amp breaker but the unit has failed approximately 2 times since. I found the unit is not connected to WiFi. I placed the unit in diagnostics and found no error codes and tested. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi vis the Whirlpool app on their phone and retested. Unit continues to operate as designed. I made recommendations for use and care and explained the reasoning for the WiFi. Job completed. No parts installed."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Kempner, TX 76539

Tyler

Job Details: 05/10/2024

"Arrived on site for washer not unlocking lid, not draining, and showing multiple errors. Upon arrival confirmed issue and found drain pump and pressure switch getting power but drain pump not running and pressure switch gave off f3e1 error. Replaced pump wpw10605427, wpw0448876 switch, and latch because latch still wouldnt unlock on its own. Retested unit found no leaks and washer working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS48PPDUDE01

Near Austin, TX 78746

Luis

Job Details: 05/10/2024

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 see 4 w11632139"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near San Marcos, TX 78666

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for not heating. Tested unit found heater not engaging. Replaced heater (W10518394) and tested, all components now properly engaging and unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78735

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for not latching. Tested unit found latch actuating but not staying locked. Removed dryer from the top and inspected latch assembly, found wires have been broken. Will need to order harness and additional parts to ensure completion. Ordering parts, rescheduled for 05/15.; ordrng 1 W11509207 (Lower harness) and 1 W11449075 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, TX 78735

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for no water. Inspected unit and found unit missing a water line. Advised maintenance supervisor that we did not do installation, he would need to contact builder to get a new line and valve under the sink installed. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78730

Joe Z

Job Details: 05/10/2024

"Arrived on site for not draining properly. Upon arrival, ran diagnostics and get error code F0-E2 oversuds. Added water to unit and began cycle. There are lots of suds with out even adding any detergent. Ran a drain cycle and all water drain except all the duds in basket. Cleared out flushed out all suds. Test unit again and all water drains correctly. Instructed customer with using HE detergent and explained how fluids will remain after drain cycle. Unit is operating as designed. No leaks present at this time. Job complete . No parts used"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dripping Springs, TX 78620

Tim M

Job Details: 05/10/2024

"Arrived on site to install previously diagnosed parts. Replaced console (W11600355) and control (W11261169) and tested, unit is running as designed. Advised customer to connect unit to wifi to prevent software issues in the future. Job complete."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Austin, TX 78745

Ryan B

Job Details: 05/10/2024

"Arrived on site to inspect unit for banging around excessively. Upon closer inspection found holes not punched through basket and unit was unbalanced. Adjusted legs tested unit, unit is spinning better still recommend replacing basket due to hole issue. Office to reschedule. NO PARTS USED ; ordrng 1 W11513243 (Basket)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHB04

Near Georgetown, TX 78626

Lou

Job Details: 05/10/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. After in evacuated the system, I cleared the system with Nitrogen and found the drier was leaking at the cap tube which is why the unit never cooled. Replaced all parts mentioned and vacuumed the system. Pressures held at -30/0psi. I installed 55g of R600 refrigerant and tested. Unit is cooling properly and operating as designed. No water connections to the unit and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

Arrived on site for microwave not heating and making loud buzzing noise . Found diode burned up. Replaced diode W11256462. Unit is now heating properly . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Lampasas, TX 76550

Sterling

Job Details: 05/10/2024

On arrival verified complaint of not cooling. Confirmed unit is not cooling and found ice build up on back wall. Visual inspection shows bottom heater is clear of ice but evap is fully frozen. This is a short defrost issue. Checked the thermistor and found open. Replaced and ran heater test. Heater runs. Advised customer to defrost completely 24 hrs. Job complete no leaks detected during service. Installed wpw10384183

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78724

Ryan B

Job Details: 05/10/2024

"Arrived on site to inspect unit for linking from underneath. Upon closer inspection f0e2 for oversuds, only error code present. Ran diagnostics cycle to see if unit would leak, unable to replicate. Filled cavity with water to touch glass door to see if an issue can be caused that way. Filled unit up and drained no issues present. I for customer to much soap can cause unit to act abnormally due to bubbles on sensors nmaking sensors not engage and suds traveling to places water typically does not. No leaks present at this time. Job complete. NO PARTS USED"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, TX 78738

Matthew

Job Details: 05/10/2024

Arrived onsite for unit making different noises. Customer stated humming and chirping noises. Could not duplicate chirping but could hear humming coming from evaporator compartment. Found ice buildup near evaporator fan. Found freezer setting on -8. Customer also stated food seemed to be over freezing. Removed buildup and set temperature setting to 0. Customer will monitor and try to record chirping noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Temple, TX 76502

David Z

Job Details: 05/10/2024

"Arrived on site to follow up on refrigerator not keeping temp and also leaking. On arrival was able to clarify 2 separate issues, first was that items in the pullout deli drawer drawer only seem to be spoiling much faster. Second, a large amount of condensation is building on the freezer door gasket, as well as a little frost in the front top section of the freezer. I found the drawer vent was closed almost completely, so I opened it up to allow more cold air in. RC temp was 37, freezer temp 2. I also adjusted the freezer door by raising it 1/8 inch or so. The top of the gasket was barely making contact with the liner, and likely letting air in if door wasn't perfectly positioned. This should resolve all issues present. I also set the mullion heaters off sensor operation and to always on. No parts needed. Repair completed."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Canyon Lake, TX 78130

Andrew

Job Details: 05/10/2024

Arrived on site to test unit for not reaching set temps. Ran unit to 350? and allowed elements to cycle. Unit is working as designed. Advised contractor on against use of hanging thermometers as they cannot keep up with temp fluctuations as stated in owners manual. No parts replaced. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM12

Near Austin, TX 78737

Luis

Job Details: 05/10/2024

Arrived on site for no cool. Removed compressor cover found oil sprayed on cover traced location of leak found crack at suction line entering compressor compressor not powering on due to leak ordering a new compressor; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, TX 78641

Miguel

Job Details: 05/10/2024

Arrived on site with liner repair kit. Installed repair kit. Verified operation. Call complete. 8201700

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Bastrop, TX 78602

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit sparking, tested unit found shorted diode causing it to arc out into the capacitor damaging the connection, replaced capacitor, magnetron and diode, tested unit unit is now running as designed, Job completed installed W10850446, W10754299, W11256462"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

"Arrived on site for low ice production . Ran diagnostics. Everything is functioning normally , did find lines a bit warmer than normal. . Did find coils covered . Cleaned coils off . Reran diagnostics and getting a frost pattern . Recommend monitoring over week end to see if production improves . In case of call back recommended sealed system ( compressor and chill plate . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Lockhart, TX 78644

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for elements not heating, tested unit found left rear and front elements shorted, replaced and tested, unit is now running as designed job complete installed W11396792, W11396790"

We serviced a

WHIRLPOOL RANGE

Model wee750h0hz5

Near Austin, TX 78744

Ryan B

Job Details: 05/10/2024

"Arrived on site to replace burner assembly diagnosed on previous trip. Replaced rear left burner, tested unit, unit is running as intended. Light has turned off. Job complete. USED WPW10342780"

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Dripping Springs, TX 78620

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for thumping noise. Ran diagnostic cycle and heard the unit knocking and rubbing. Inspected under unit, found rotor bolt loose and found slider rubbing on the clutch. Replaced slider (W10734521), clutch (W10754448), and secured rotor bolt. Noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

"Arrived on site for not heating and damaging cabinets . Found paint peeling from cabinet and moisture in control panel. Door gasket may not be sealing properly allowing steam to escape ordering console ,inner door . Call to set return ; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Leander, TX 78641

Gerry C

Job Details: 05/10/2024

"WFG550S0LZ0 Arrived to inspect oven ignition issues. The unit had difficulties igniting the bake and broil tubes and when ignited, would not fully produce flame. I found both air shutters were incorrectly set to fully open, creating a too-lean condition. After correctly setting the air shutters, the issue was resolved. No gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near San Marcos, TX 78666

Andrew

Job Details: 05/10/2024

Arrived on site and replaced previously diagnosed wash basket(W11172199) and suspension(W11217817). Unable to test unit no water or power provided. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78731

Joe Z

Job Details: 05/10/2024

"Arrived on site for excessive shaking/ vibration. Upon arrival, inspected unit and found suspension is totally shot. Replaced suspension W11130362. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Leander, TX 78641

Miguel

Job Details: 05/10/2024

"Arrived on site with parts order. Replaced mullion. Icemaker barley made any ice. Showing e5 code again. Replaced icemaker mullion and valve. Final inspection found FZR door does not open fully. Customer says he never liked how it closes either. Found Bering out of place on right side rail. Will need new rail. Mullion still not closing all the way. Ordering door. Office will call to schedule. W10806457, W11658802, W11579561. ; ordrng 1 W11518736 (Door) and 1 W11668671 (Bracket.)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Austin, TX 78702

Leonardo

Job Details: 05/10/2024

Arrived on site to test unit for unit sparking. Found and high voltage. Will need new magnetron capacitor and diode. Customer declined estimate job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Liberty Hill, TX 78642

Miguel

Job Details: 05/10/2024

"Arrived on site for washer not working. No lights. Found when power is applied the lights turn on then off. Knob nor buttons responding. Main board flashing normal. Replaced control behind knob and main control. Enter diagnostics and found f2e1, f0e9. Cleared. Completed diagnostics with no problems. Call complete. W11675701, W11626074"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Leander, TX 78641

Scott

Job Details: 05/10/2024

"Arrived on site for fridge making buzzing noise . Ran fan tests all checked normal . Ran compressor teat and at max rpm compressor making loud buzzing noise . At ramp down it would making a hammering noise . Tried to adjust compressor mountings . Still making same noise. Compressor, r600 kit ,nitrogen , service port ,uv drier , weigh 2 hrs . No water leaks detected At time of service . Call to set return . ; ordrng 1 R600kit and 1 Nitrogen and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs and 1 W11566984 (Compressor)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Round Rock, TX 78665

Wesley

Job Details: 05/10/2024

Arrived onsite and found unit microwave fan motor failure. Replaced the fan motor. All checks good. W11431128

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, TX 78641

Miguel

Job Details: 05/10/2024

"Arrived on site with parts. Removed and replaced drum, gearcase, belt, cam, capacitor, actuator, control, motor. Ran calibration verified operation. Call complete. W11428524, W11611297, W11481722, W10721967, W11607637, W11172199, W11454372, W11497303"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Lockhart, TX 78644

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for no power, tested unit found door switch broken causing unit not to start, replaced switch and tested, unit is now running as designed, job complete installed WP3406107"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near New Braunfels, TX 78130

Andrew

Job Details: 05/10/2024

Arrived on site and replaced previously diagnosed control(W11594224) for f2e1 and door gasket(W11542153). Unit working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPQ3

Near Austin, TX 78726

Paul

Job Details: 05/10/2024

Arrived onsite for a diswasher not coming on and clean light flashing. Confirmed the clean light was flashing 7 times it would pause and continue flashing 7 times. The control thought there was an issue with the heater circuit. Ran diagnostic test. And found no amp draw from the heater. Tested resistance of the heater to the control and door switch and found it open. Pulled the machine out tested the hi limit and tested good. Verified the heater was open at the heater. Replaced the heater and tested the unit. When the heater came on it jumped up to 10 amps. Unit is operating as designed. Job complete. INSTALLED W10513894 Heater. No water leaks present at the time of service.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cedar Park, TX 78613

Paul

Job Details: 05/10/2024

Arrived onsite for a washer with a F2E2 error code. Control was not recording any error messages. The customer had photos of the error occurring. Gained access to control. And found the control panel molex connected well but was giving a bad electrical burning smell from the control. Verified polarity at 123 volts to the control. I replaced the control and ran DLMS calibration and the service cycle. Machine completed the cycle and is working as designed. No water leaks present at the time of service. Job complete. INSTALLED W11624943 Control.

We serviced a

WHIRLPOOL OVEN

Model WOED

Near Andice, TX 78628

Miguel

Job Details: 05/10/2024

Arrived on site for damage to the side frame during install. Removed and replaced left side rail. Verified operation. Call complete. W11235460

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Leander, TX 78641

Gerry C

Job Details: 05/10/2024

"JGCP436HL00 Arrived to inspect ignition issues. The customer advised the rear center would take a very long time to ignite and it was concerning to the customer. I found prior adjustments and parts did not address the issue with the igniter, as it was turned to one side and required adjustment to correct ignition issues. After the adjustment, ignition was within the first three clicks or less and the customer was satisfied with the performance. No gas leaks detected during service."

We serviced a

KITCHENAID MICROWAVE

Model KMBP107ESS20

Near Austin, TX 78746

Leonardo

Job Details: 05/10/2024

Arrived on site to test unit for panel not having display. Found panel getting correctly voltage but display not working. Replaced panel test unit and unit test good job complete. W11600219