Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.

Arrived onsite and found unit operating with louder water patter intermittently with or without dishes for a few minutes at a time. Possibly the rotating wash tube feature. Unable to replicate while onsite. Advised customer on findings and called techline to document findings. Spoke with Rick SR# 7737961043 Notating the second year warranty from Costco only covers repairs for verified defects in materials and workmanship and may not cover the water patter noise concern apart from a functional failure. Thins could result in charging the customer directly for further service.

"Arrived on site for dryer not spinning, found belt had come off, removed drum, found motor was not properly secured in place so it was moving. Belt from kit to tight. Repaired motor. Replaced belt. Verified operation. Call complete. ; used 1 341241 (Belt) from stock"

"WSR57R18DM01 Arrived to inspect no cool. I found the compressor running and there was only minimal cooling, if any. I found the compressor would engage and run after only one short cycled restart and there was little heat on the high side. Office to order the compressor, evaporator, dye drier and service port. Please allow three hours for sealed system service. No water connections to unit. Tech GCO.; ordrng 1 W11125124 (Compressor Kit) and 1 W11507067 (Evaporator) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 3HourService (3 Hour, Built In) and 1 GCO (GCO)"

"Arrived on site for washer that would only fill, but wouldnt do anything else. Upon arrival found no errors in diagnostics. Tested unit and confirmed filling issue. Found pressure switch built into control failing and replaced control. Retested unit and found washer could fill and cycle through agitation and spin as designed call complete"

"Arrived on site to inspect unit for dragging or scrapping when unloading or loading unit. Upon closer inspection found cavity welds have separated in a few locations, as well as bowing out and expanding causing extra friction. Will need to order container assembly and return, office to reschedule. ; ordrng 1 WPW10451276 (Container assembly)"

Arrived on site for unit frosting freezer section. Upon arrival inspected unit. Found frost buildup in upper right corner. Inspected further and found gasket not making a good seal. Used heat gun to expand gasket and make a good seal. Unit is functioning properly. Job complete

Arrived on site for no ice. Ran diagnostics E2 error code icemaker motor lost position ordering a new icemaker ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater)

"Arrived on site for error code F8-E4. Unit not operating. Upon arrival, ran diagnostics and got error code F8-E4 overfill/ float switch open. Inspected drip pan and has water. Ran unit and there are no leaking components. Found front leveling feet are not set and unit is leaning forward. Set feet correctly and test unit. Unit is operating as des. No leaks present at this time. Job complete"

"Arrived on site for a range that does not heat the griddle properly. Inspected unit and work area. The customer advised the unit does heat but that it will get to about 150? and then completely shut off. I did confirm the customers complaint and went to replace the module. Found that the new module had a broken thermostat on it. Attempted to replace the old thermostat onto the new module and found that the thermostat was not sitting right. I tried to find any other entry point for the thermostat, but could not find any on the module. Reassembled everything and had the same results indicating an issue with the new module as well. Reordering the module and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11602621 (Module)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Gained access to the elements and checked all elements with the hot surface indicator. Found the left front element the only one causing the hot surface indicator light to turn on. Replaced the left front element and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a range that is tripped the breaker when in use. Upon arrival I ran the unit in back and when it got up to 225? it tripped the breaker. I unplugged the broil element and found no change. After a while off testing the unit through a code for the oven sensor f3e0. I tested the sensor and found that its was showing open and the harness tested good I am ordering the sensor and returning with the harness and control. On 12/12/23; ordrng 1 WPW10181986 (SENSOR)

Arrived on site for washer not spinning or latching . Found one of the suspension rods had failed . Replaced all rods . Ran diagnostics and unit is not latching . Replaced latch . Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to inspect dryer noises.Upon further inspection, I tested the dryer and found it was loud due to the vent tube not being connected at the back of the unit. Customer advised it came undone when they pulled it out before I arrived. I reattached the tube and retested and the unit is making normal noises. The unit is heating properly as well. I advised the customer that the unit is operating as designed. No lint observed during service, job completed."

Arrived on site for door flopping open . Found left hand spring had come off hinge . Replaced hinge assembly. Door is functioning properly now . No water leaks detected at time of service. Job complete

"Arrived on site to replace previously diagnosed LED lights per SP W11460554F - Special Project S191AQ, replaced and tested, unit is now running as designed, job complete"

"WRS315SDHZ08 Arrived to inspect no ice. I found the ice maker that had been recently replace, stalled in a partial harvest rotation, prior the tray flex. I verified line VAC at the harness connection and upon disconnecting the connector and then re-plugging it, the unit resumed operation and re-centered. I suspect the connector at the ice maker, or the harness within the refrigerator wall, to be the source of the issue. I adjusted the connection pins to rule out a bad connection at that point and the customer will contact us if there are further issues. No leaks observed during service."

Arrived on site for fzr light not working. Ran diagnostics and found door switch is not responding in fzr. Removed fzr shelves. Replaced light switch. Verified operation. Call complete.

"Arrived on site. Removed evaporator cover found uv dye in compressor compartment,repaired leak replaced drier,vacuumed system down recharged system powered unit on checked low side pressure good. Powered unit off let unit equalize no leaks."

Arrived onsite for a dryer not starting. I found the push to start switch contacts not closing when it was depressed. I replaced the switch and tested the dryer. The dryer is working as designed. Call complete.

"Arrived on site to inspect venthood lights not working. Upon further inspection, I found the lights hanging down from the hood (photo). I gained access to the lights by removing the light panel and found the lights not secured by their brackets (photos). I attached the brackets and secured the lights and reassembled the unit and tested. Unit is operating as designed. Job completed."

Arrived on site to replace sensor and sensor harness. Replaced both parts and cleared codes. Could not get unit to throw another error and is working properly. Unit working as designed. Repair completed.

"Arrived onsite for a dryer that is making a intermittent tumbling noise when in use. Upon arrival I found that the customers was not home, we made contact with the customer and found that the unit was replaced."

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inlet valves and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for refrigerator making noise. Found damper was noisy. Removed and replaced damper control. Verified operation. Call complete

Arrived on site to test unit for unit being a little louder. Test unit and found kickplate missing with insulation making unit a little noisier. Installed kickplate back on test unit and unit test good job complete.

"Arrived on site for not making ice. Upon arrival,inspected unit and found piece of ice at fill cup. Causing growth of ice to fill tube and eventually freezing fill tube. Cleared all ice with steamer. Ran a forced harvest and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for dishwasher flashing error code. Found debris in float switch . Cleaned switch clean . No other issues found . No water leaks detected. Job complete

"Arrived on site , found orifice holder damaged . Replaced both center front and right rear burner heads and caps . Center burner front is igniting properly . Will need to reorder orifice holder . Call to return . ; ordrng 1 W11337063 (Orifice holder)"

"Arrived on site for a refrigerator. That is not cooling again. Inspected unit and work area. Did confirm the customers complaint and found the unit low on refrigerant. Gained access to the evaporator and found no evidence of any die at the evaporator. Gained access underneath and found evidence of a leak at the pre-cooler. I want to head and replace the pre-cooler, dryer, and compressor and charge the unit up with 125 psi of nitrogen. Found pressures hold for 30 minutes and vacuum down the unit to -31 psi for another 15 minutes. Found pressures hold. Charge the unit up with 5.3 ounces of R134A. The unit began to cool and operate as designed. Advised the customer to call back if any other issues persist. Call complete."

Arrived on site to test unit for gas leak. Test unit and found no gas leak at regulator or unit. Found gas leak coming from wall connection to yellow flex line. Called safety and reported findings. 7737909835

Arrived onsite and found recurring f1e5 error. Inverter error. Installation is delicate and fine furnishings and has a pillar one side which will make 2 man necessary for access and repair. Office to reschedule. ; O-emld tckt

"Arrived on site to inspect unit for not preheating smaller oven. Upon closer inspection found spark igniter was not plugged in properly, also noticed bake had yellow tint to it and was never swapped from natural gas to propane. Swapped out correct orifice to propane tested unit, unit is running as intended job completed."

Arrived onsite for previously diagnosed parts. Installed the fc door and moved all the parts over to the new door. After the new fc door was installed the rc and the fc door were not even. I tried to adjust the door with no luck. I thought the floor was unlevel. I pulled the unit out to see if the doors would even out. They stayed the same. I open the rc door and noticed that the whole door was down 1/2in. There is a piece missing from the bottom of the rc door. ; ordrng 1 WPW10257203 (Door cam)

Arrived on-site for cooktop flames under size. On inspection found 99mm orifice on the big burners. Installed 130mm and was little to large. I then went to 125mm and it seems to be correct size. Builder is going to contact Ferguson plumbing and order 4 125mm orifices for the other burners. The builder or Ferguson will call to setup appointment.

Arrived onsite for a range displaying an F2E1 error. On arrival the clock was displayed. I entered diagnostics and confirmed there was a stored F2E1 error. I erased the code and tested all selections finding all selections responding properly. I tested the oven in the bake and the broil cycles and all is working as designed. Call complete.

Arrived on site to follow up on dishwasher not running or draining. Checked drain and found pump wire was not fully seated. I reconnected the drain pump wire and verified proper function. Repair completed.

"Arrived on site to test dishwasher for flashing/stuck lights, ran diagnostics test and found all components tested good, spoke to customer and could not mimic what customer was describing, advised customer to monitor and if issue returns call us back at this time unit is running as designed, no leaks detected job complete"

Arrived on site for correct inner door glass. Customer ran self clean cycle in there after noticed the glass was cracked . Replaced glass. Unit is functioning properly. Job completed

Arrived onsite for MW that has a burning smell and will no longer heat. Upon inspection I found that the smell was coming from the diode as it had failed which caused the unit not to heat. I contacted safety and spoke with Dominique and got the okay to repair the unit I replaced the diode and tested the unit and found that unit operating as designed W19mje0wpl1.

"Arrived on site to inspect unit for not washing dishes or releasing pod during washy cycle. Upon closer inspection found units water was turned off, turned water on. Tested unit, unit is running as intended. Job complete."

"Arrived on site for washer not draining, our unit was unplugged and in garage. Has multiple steps. Unable to test as its not connected. Customer said rent a center gave them a loner. Advised to call them since unit must be hooked up for service. Marked as complete until its back in place."

"Preheated oven to 350. Once oven preheated, unit began to heat cycle. Got a Low of 316, a High of 378, Average is 347. Unit is operating within specs. Oven can only be calibrated with a thermocouple thermometer and during cooking cycle and not during preheating due to temperature going up to 380 on preheat, because of door being opened to place food in oven. Heat cycles begin after preheating . Dial type and infrared thermometers cannot be used. Unit is operating as designed. Job complete"

"Arrived on site for refrigerator not cooling, customer had unit unplugged. On start up I confirmed compressor is making loud buzzing noise. Attempted new start device, still buzzing loudly and not starting. Office will call to schedule. ; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)"

"Arrived on site to install previously diagnosed parts to resolve oven not heating, no lights or sound. Replaced both UI and Control and verified that the lights sounds and all functions are now working properly, however the bake igniter is not lighting. Gas supply is coming on but there is no spark. Checked board and wire and found everything connected properly. Ordering igniter, igniter wire and another dsi board to resolve. Office to schedule when parts arrive. ; ordrng 1 WPW10511278 (DSI Board) and 1 W11446236 (Igniter Wire)"

"Arrived on site to replace previously diagnosed timer and knob, replaced parts and tested, unit is now functioning as designed, job complete."

Arrived on site to inspect top load washer. I found error codes F0E3 F0E5 and F9E1. I cleared the codes for testing. I ran a diagnostic cycle and found the drain running for an extended period of time. I ohmed the drain pump and found high resistance. I inspected the impeller and found damage to the impeller. I removed and replaced the drain pump and tested. The unit now operates as designed. I instructed the customer on loading and detergent use. No leaks observed during service.

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lid latch. The machine was in the middle of a room and not connected to a drain or a water supply. The customer had a different machine connected. Call complete.

Arrived on site to inspect wall microwave oven combo. I found no response from the UI. I removed the UI and found a loose connection. I fully seated the UI connector and tested. The unit now operates as designed.

Arrived on site to test unit for gas smell. Test unit and found unit leaking from right front burner cable. Replaced manifold test unit and unit test good job complete. Called safety to report findings. 7737933957

Arrived onsite for previously diagnosed parts. Installed the door arm with the rivet gun and tested the unit. The MW is operating as designed.

Arrived on site for washer showing f7e1 in diagnostics. Upon arrival confirmed issue. Found capacitor failing and replaced it. Tested unit and found washer working as designed with no leaks. Call complete

"Arrived onsite for a range that has a rf burner that will not ignite. Upon inspection I found that the was because the burner head need to be adjusted, which I did and tested it and found that it is now operating as designed. Upon testing the rest of the of the burner I found that the Lf burner is inconsistent I am ordering the burner head and having the office reschedule ; ordrng 1 W11344539 (BURNR-HEAD)"

Arrived on site for not filling . Found unit is not draining . Found lower harness failed . Wire for drain pump broken. Could splice snout to drain standing water . Ordering lower harness . No water leaks detected. Set return for 12/13 ; ordrng 1 W11643701 (Lower harness)

On arrival verified complaint of normal button not responding. All other keys work. Replaced console and all operational test good. Job complete no leaks detected during service.

"Arrived on site for refrigerator not cooling enough. Found all components running, found incomplete frost pattern due to insufficient compressor. Will need sealed system repair. Office will call to schedule. Cc on file for diagnostic fee. ; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"

Arrived on site to test unit for no display nothing working. Test unit and found ribbon cable to console disconnected. Secured connection test unit and unit test good job complete.

"Arrived on site for a dryer that is not completing cycles. Inspected unit and work area. The customer advised that this unit has had the same problem since the previous repair. She advised the unit will randomly just quit cycles and does not seem to have any rhyme or reason, for when it cuts off. She advised that when she turns it off and turned it back on, the unit will start right away and then run for however long. Ran the unit through diagnostics and found an F2 E1 error code. I checked the model and serial information in the controls and found both completely blank. I found a service pointer talking about this issue (W11498806). Per the service pointer, when both controls are replaced at the same time and dont lock in the model and serial information, it can cause issues with the unit functionality. I called Whirlpool Techline and spoke to Chris SR# 7737956006. He advised that because the controls had been replaced over three months ago, those controls would it be completely gone, and there will be no way he knows to restore that information to the unit. Advised that this would be sent to review and that whirlpool would be in contact with the customer or myself, depending on the next steps. He advised make no repair at this time. Call complete."

On arrival verified complaint of no ice. Checked temps and found FC and ice box at 0. Ran ice maker test it activated and valves activated. Ran test 36 for ice maker fan and it activated. Recommended replacing ice maker. Replaced with a w11548540 but was defective. After installing ice maker it failed to activate even in manual test. Reorder and return on 12/12; ordrng 1 w11548540 (Ice maker)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC door with an approximate 1/4 inch gap in the gasket at the top right side (photo). When I opened the FC door, I found a large amount of frost/ice on the evap cover (photos). When I went to close the door, I found the right side slide jerking and not wanting to close unless I used some force. I disassembled the FC section and cleared the frost/ice from the evap cover to find blocks of ice behind the cover at the bottom vents of the cover. Once I cleared the debris, I cleaned up the water left behind and removed and replaced the slides and reassembled the unit. Tested the door open/close functions and it is operating as designed and the door is sealing properly now. I recommended the customer unplug the unit and allow it to defrost for at least 48 hours. I had my customer sign the waiver of damages from defrosting the refrigerator and recommended they pull the unit out and place towels around the unit to catch any overflow of water. Unit was unplugged and pulled out before I left. No water leaks observed during service, job completed."

2204Arrived on site to inspect top load washer. The customer informed me there is water left inside after the cycle. Also the basket is running out of balance. I found error codes f0E2 F0E5 and F7E6. I found the basket is out of spec per service pointer W11684122. I am ordering the basket to resolve the out of balance issue. I found good readings from the drain pump. I instructed the customer the cycle is not finishing due to it erroring out for being out of balance. I also instructed the customer on detergent use and loading. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)

Arrived on site for unit with dispenser door opening Was able to repair dispenser door issue by repair spring alignment and reset unit in diagnostics. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for a washing machine that is still having issues. Customer advised the unit ran for a few days before stopping again. I needed to diagnostics and found an F5 E3 (lid will not unlock) error code. Tested the unit and found a lid lock having a hard time locking. I opened the lid and found a crack at the left-hand hinge of the lid. I showed the customer the issue and advised her that the unit is not unlocking or locking, because when the left side isnt pressed down, the locking mechanism is not fully engaged. I went to order the lid, but the customer advised that she wants to wait until after the new year to perform any further repairs and will call back in when shes ready to get serviced. Call complete."

Arrived on site for door not closing properly. On arrival inspected unit. Found that lower right panel has separated and is bent. Took pics. The door is opening and closing. Notified customer that this is a cosmetic issue and is past claims period. Customer stated unit was just installed. Notified customer that the manufacturer will need to be contacted to offer a concession to replace the front panel.

Arrived onsite for dryer noise and determined intermittent knocking and tapping during cycle to be from back pressure. Made this determination by changing pressure which completely eliminated the sound. Advised customer to have their vent duct cleaned to the roof to optimize performance.

"Arrived on site to test unit for not washing dishes, tested unit, found failed wash motor, replaced sump assembly , tested unit unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint of not baking. Replaced DSI board as previously diagnosed and ran bake cycle, unit then ignited correctly and started to heat. Previously it wouldnt ignite at all. Job complete no gas leak detected. All operational test good."

Arrived on site for refrigerator not allowing fc door to seal properly. Upon arrival confirmed issue. Found fc gasket was failing from door and inner liner on door was starting to separate. Ordering new fc door and will need office to reschedule once availability of part is known. Ordering LW10648583 fc door(stainless); ordrng 1 LW10648583 (Fc door)

"Arrived on site to test unit for no ice production, tested unit found all components activating properly but water over flows during fill, customer stated that ice is thin and melts fast, replaced rec pump and tested unit unit made a full ice sheet with a good thickness, advised customer to monitor if issue continues then call us back job complete"

Arrived onsite for freezing water reservoir. Thawed reservoir to restore flow and made adjustments to the settings to prevent freezing of the reservoir. Unit is now operating as designed.

Arrived on site found defective right side door gasket replaced gasket checked door seal good.

"Arrived on site to inspect dishwasher shutting down during cycle. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 and F7E1. I cleared the codes and continued with testing. During first few minutes of testing and the motor functioning, the motor began to cut out and the control panel lights began to change to different selections and then back to the previous selections lights. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for inverter error. Test unit and found F6E4 error too. Ran test and found will need to order new control board for microwave and console. Office to reschedule 2 hour job. ; ordrng 1 W10915648 (Control board) and 1 W11093254 (Console) and 1 2hourjob (2 hour job)

Arrived onsite for failure to dispense ice and repaired by adjusting the shaft and replacing the auger motor. Unit is now operating as designed. Advised customer on repair.

Arrived on site for a range. That is not heating. Inspected unit and work area. Tested the oven and found the oven immediately start heating. Ran the unit through diagnostics and did not find any stored error codes. Tested both bacon boil elements and found both of them coming on. Around the unit up to 350?F bake cycle. Found the unit reach preheat an average temperature is at 340?F. Did advise customer that it is theoretically within range but did show them how to calibrate the unit if they wish to do so. The unit is working as designed. Call complete.

"Arrived on site for refrigerator needin previously diagnosed sealed system repair. Upon arrival found no refrigerant in system and traced leak to rc evap coil. Replaced coil, compressor, uv drier, and access valve. Pulled vac then recharged system to 5.5oz of r134a, tested unit and found no leaks. Informed customer to give unit 24-48 hrs to stabilize temps and fill bucket with ice. Call complete"

Arrived on site to replace failed orifice holder. Replaced orifice holder for center burner and tested. Unit is functioning properly. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI control panel and tested. Unit is operating as designed with no further error codes. Job completed."

"Arrived onsite for a dryer that is tumbling bout not heating. Upon arrival I ran the unit I found that the unit was not heating, I gained access to the thermistors and fuse, and tested them and found the Thermal Cut-Off showing open I tested the heater as well and found that it was good. I replaced the cut-off thermistor and tested the unit and found unit operating as designed"

Arrived onsite for a range that has an F3E0 error. I confirmed the error and deleted it. The sensor was disconnected and the customers installers saw it and corrected it. I tested the range after deleting the error and the unit is working as designed. Call complete. Apt 9102

Arrived on site to inspect top load washer. The customer informed me the water is always hot when using the cold setting. I found error code F8E1. I tested the valves and found the supply lines switched. I switched the lines to their proper place and tested. The temperature is now correct. I found good flow from both valves. The customer also informed me the clothes are not spinning out properly. I am ordering the geacase to resolve. No leaks observed during service. ; ordrng 1 W11449840 (Gearcase)

Arrived on site to follow up on no cool refrigerator. I checked pressures and found high and low side in vacuum. I disconnected the dryer and found massive oil restriction in precooler when dryer was removed. I used nitrogen and blew out the oil until pressure was dry. I installed a new drier and tested unit at 120 psi pressure and found no leaks. Vacuumed unit and charged to spec. Verified frost pattern forming on evaporator. Repair completed.

"Arrived on site for washer making a squeak/screeching noise during final rinse and spin. Upon arrival customer also stated that as of her last time using washer, it had also stopped going past wash cycle. Upon further testing I found n9 errors in diagnostics. Tried running diagnostics and normal operation cycles and found lid would lock but no power was being sent from control board to motor, found no breaks in harness and water valve worked without leaks. Found drain motor at 13.8ohms and working. Could run any spin or agitation tests to replicate noise. Did find rotor had signs of inner teeth wearing down possibly indicating gearcase failure. Will need office to reschedule once availability of parts is known. Ordering W11100602 control, W10810403 latch, W10754161 rotor and will need to return with previously sent parts. ; O-emld tckt"

"Arrived onsite for a washer that is flashing the lid lock light and wound allow you to open the unit. Upon arrival I put the unit in diagnostic mode and found SD code, but not a lock code. I ran the unit in diagnostic mode and found that the lid lock oranges properly then the unit filled with water and began Agitating then spun but I noticed the the water in the bellow would not drain out leaving excess water in the unit at the end of the cycle which can cause the unit to lock up because it thinks it is flooding. I cleaned the bellow and the drain holes with my shop vacuum and pipe cleaners. And the tested the unit and found the the unit is operating as designed. I advised the customer on detergent use as too much detergent van causing this issue to occur, the customer does have pets so i also advised the customer to always clean the bellow so that it wont leak or clog. I collected"

"Arrived on site. Repaired wire,added coupling to line tested ice dispenser working,tested water dispenser no leaks"

"Arrived on site. Removed cover found broken wire from control to harness,repaired wire replaced compressor assembly,uploaded picture"

"Arrived on site to inspect unit for cavity lights not operating. Upon closer inspection found door switch to be broken, replaced broken door switch. Tested unit, unit is running as intended. Job complete."

"WRS315SNHM06 Arrived to install previously diagnosed and ordered parts. I removed and replaced the compressor, service port and dryer, after noting only an increase from balanced 30 psi, to 35 with the compressor on. During charging of the replacement, the refrigerant charge was 11 grams to little and will need to be added. Tech GCO. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 GCO (GCO)"

"Arrived on site for an oven that has hot surface temperatures when cooking for extended periods of time. Inspected unit and work area. The customer advised that during Thanksgiving, after the unit had been on for a couple of hours, she was finding the handle and the top of the cooktop fairly hot at the front edge. She advised that it seemed hot enough to be able to burn her and she was just concerned about whether something was wrong. I found the gasket in the door, making a proper seal. I went over the cooking temperature limits service pointer (W11544031). I explained to the customer that the inside part of the door is still within the oven and that as that oven heats up and maintains temperature for long periods of time, excess heat is radiated through the top of the vent on the door and can cause warmer than normal surface temperatures on the handle and on the front edge of the cooktop. I did advise the customer that this is normal operation and that the unit is working as designed. Call complete."

Arrived on site for washer getting off balance when in spin. Upon arrival confirmed issue. Found all holes in tub open as designed. Found suspension rods failin and replaced them. Tested unit and found staying balanced with no leaks. Call complete

"Arrived on site for residue on clothing . Ran diagnostics, no error codes . Unit passed test . Adjusted level legs . Did advised switching from powders to liquid detergent. No water leaks detected at time of service. Job complete"

Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Test unit and is operas designed. No leaks present at this time. Job complete

"Arrived onsite for unit making vibration sound. Upon arrival inspected unit. Ran diagnostics and Tested all motorized components, damper, fans, compressor and ice maker. Could not duplicate any issues. Customer will monitor and take video if symptoms persist. Job complete"

Arrived onsite and found unit operating with failed icemaker. Replaced the icemaker. Unit is now operating as designed. All checks good.

"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. The customer advised that they can not get the unit to start. Chewed by the shed contacted customer service and they told her to press and hold the power button until all the lights lit up and then touch the start button but it has not been working. I explain to the customer that is the exact opposite. She needs to press the power button and press and hold the start button until all the bars light up all the way across the user interface. Tested the unit multiple times, and could not get the unit to fault. Ran the unit through diagnostics and found no stored error codes. The customer advised that shes been using the unit the same way she was told for the last few months and that she was unaware of how to use it. The unit is working as designed. Call complete."

Arrived on site to inspect top load washer running unbalanced. I found the basket does not meet specifications. I removed and replaced the basket and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site to diagnose washer that was not engaging a cycle. Customer said unit made some strange noises and just added water and cycled. I tested the unit and found no error codes present. With the customer present I ran part of a cycle with and without clothes and found unit working properly. Examined bottom end and found no damage or failures present. Could not duplicate a failure at this time. Call complete.

"Arrived onsite for dryer not spinning. On inspection found the belt was off, remove the tub and found the pulley on the floor of the unit. On further inspection found where the belt hooks onto the motor was broken. Gained access to the back of the unit and had to beat the fan off the motor. Installed new motor new wheel and repair kit. But the unit back together and there was aloud thumping noise. Pulled the unit back part and found that the left wheel was riding in the wrong spot on the drum, correct the issues and the unit is operating as designed."

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I tested the unit in a Normal wash mode and the unit began operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."