"Arrived on site to test unit for not cooling. Upon arrival customer stated unit made a loud buzzing sound and then they noticed the ice and food thawing. Unit was unplugged. Plugged unit in with Watt reader at the outlet and took amperage at the compressor. Unit was pulling 9-24 Amps and 800 Watts on initial start up. After trying to start, compressor shut off. After 2 minutes compressor tried to start again but shut off after initial try. Unit has a seized compressor will need a sealed system repair. Unit is r600a. Requesting 2 hours on return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

"Arrived on site to test unit for loose door handle. Upon arrival found FC door handle screws have been stripped. Replaced handle (W11542651) and tested, unit is now functioning as designed, job complete."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer stated that the icemaker was working until the past couple days and then it stopped completely making ice. I took temperatures of the refrigerator and freezer sections and found the refrigerator at 37?F and the freezer at 18?F. I found no evidence of a defrost issue within the unit. I checked all gaskets and found tears on the gaskets and the refrigerator door was seemingly partially open causing cold air to leak out of the refrigerator section. I checked that center mullion and found moisture buildup on the center mullion and the refrigerator door gaskets. I also found that the mullion was not creating a proper seal and was loose causing the doors to have a little play when closed. I also found evidence of lint build up all over the condenser coil. I remove the lint from the condenser coil and Im ordering the gaskets, mullion, and pivot block and will return with priorly sent parts. I rescheduled the customer to 8/28, but they request a p.m. appointment.; ordrng 2 W10830162 (RC door gaskets)s and 1 WP12722803AP (Mullion) and 1 WP67003405 (Pivot block)"

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised that the same thing happened as last time. They advised that the unit will start to wash, but then will not agitate and will quit the cycle early. I ran the unit through a diagnostic cycle and confirmed the whole basket was spinning during the agitation portion of the cycle. I I gained access underneath and found the cam melted at the top causing the issue. I went to replace the gearcase and found the agitator completely seized up on the driveshaft. I broke off the agitator and replaced the gear case, agitator, cam, and capacitor. I tested the unit and found the unit working and operating as designed. Call complete. W11550891, W11449840, W11395618, and W10721967."

Arrived on site to install prescreened and diagnosed part. Upon installation found that the console color does not match. I am ordering the correct color console. (Black) W11659261office to schedule return service.; ordrng 1 W11659261 (Console black)

Arrived on site to install previously diagnosed part. I replaced the wiring harness and power cord (provided by the customer). I tested the unit and the unit is now operating as designed. W11700548

"Arrived onsite for Ice Machine not producing. On inspection I could hear the water valve struggling to put water into the system. Customer informed me that the water softener had went down and had to be fixed. I then pulled the filter and the water started to out, I put the filter back in and the water stream stopped. I informed the customer that the filter was bad and she went to WP web page and send up for the automated filter program. She will get a filter every 6 months now. The Ice Machine is operating as design and no water leaks detected during service. No parts were installed during service."

"MGS8800PZ0 Arrived on site for from left burner issue. Upon arrival, found front left burner ignite close to high temp indicator. Proceeded to replace W11186511 orfice holder. Re tested and burner still does not ignite properly. Ordering W11593170 valve, W11620676 valve and W11620677 valve. Office to reschedule ; ordrng 1 W11620676 (Valve) and 1 W11593170 (Valvd) and 1 W11620677 (Valve)"

Arrived onsite for refrigerator not dispensing ice. On inspection found the ice Shute was clogged with ice see picture. I cleared the ice out and made sure everything was dryer and reinstalled the ice bin and tested. Ice is being dispensed now with Shute cleared. No parts installed during service.

arrived onsite for dishwasher not draining. On inspection found the drain pump had come unplugged. Plugged back in and drain unit. Customer said it worked once after the motor was replaced and on the second load it did not drain. No water leaks detected during service and no parts installed during service.

"KSGG700ESS1 Arrived on site to install end caps. Upon arrival, proceeded to install end caps however need hardware to install (picture attached). Ordering W10826179 screw. Parts department will follow up with the part order and fitting. Office to reschedule ; O-emld tckt"

"Arrived on site ,replaced upper racks gears and brackets ,also lower basket with gear kit to looks of wear and tear . 12002497, WPW10474716, WPW10474715, W10348259, W10348260. Drawer and door are closing closing proper. No water leaks detected at time of service. Job complete"

"JBZFL18IGX10 Arrived on site for FC frost build up. Upon arrival, found hand size frost buildup on top section in FC. Found gasket to be slightly bowed inwards, allowing outside air to leak into compartment. Flushed gasket with heat gun and re seated. Gasket is now seating correctly. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"jbrfr30igx10 Arrived on site for unit not dispensing water. Upon arrival, found water dispenser not dispensing however valve is engaging. Proceeded to disconnect fill tube from the housing to the dispenser and found water coming out when prompting to dispense. Confirmed the fill tube from the housing to dispenser is clogged. Called tech line (previous SR) and stated there is a small air leak from the air tower causing line to freeze. Ordering W11235114 air tower assembly per tech line recommendation. No water leaks present at this time. Office to reschedule ; ordrng 1 W11235114 (Air tower assy)"

Arrived on site for washer not doing anything. Found water still in tub. Diagnsotics shows f9e1. No other codes. Found wire harness is open from control to drain pump. Unable to complete diagnostics. Marked parts as will use on return. Ordering harness. Harness and control just over authorized amount. Authorization needed. Office will call to schedule. ; ordrng 1 W11643701 (Harness)

Arrived on site for microwave door not closing. Removed from wall. Found frame was unlevel. Also found door sent was damaged. Called Techline Sr#7739774008. Customer will need to have frame leveled to correct issue. Call complete.

"jbrfr30igx10 Arrived on site for unit not dispensing water door adjustment. Upon arrival, adjusted tension mechanism from the hinge for a tighter seal. Now unit is flushed and no air gaps to the liner. Proceeded to inspect water dispenser and found water dispenser not dispensing however valve is engaging. Proceeded to disconnect fill tube from the housing to the dispenser and found water coming out when prompting to dispense. Confirmed the fill tube from the housing to dispenser is clogged. Called tech line (previous SR) and stated there is a small air leak from the air tower causing line to freeze. Ordering air tower assembly per tech line recommendation. No water leaks present at this time. Office to reschedule; ordrng 1 W11235114 (Air tower assy)"

Arrived on site for dryer making noise. Found noise at end of cycle sounded like something was in blower. Removed back panel. Found debris in wheel housing. Reassembled and verified operation.call complete. No parts.

"Arrived onsite for center burner not working. On inspection it would not ignite, pulled the burner and found the gas ports on the burner were clogged. I cleaned them up and now it will ignite every try. No gas leaks were detected during service and no parts were installed during service."

"Arrived on site to test unit for gas leak, tested unit found gas is turned on, customer stated that the smell is only present when using oven, inspected oven and found flames are good and gas is burning of properly, preheated unit to 400, not able to detect excessive gas smell, explained to customer that when starting to use unit a burn off needs to be completed and at Times the burn off smell can be mistaken for gas, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to install previously diagnosed foam strips on FC door, installed and advised customer to monitor, if issue persists customer will call back, job complete, installed 2xW11159728"

"Arrived on site for breaker tripping during once use . Replaced both elements W11447783, WPW10583047. Ran broil to 500. Ran bake @425 . Resident was h working from home . Set time for 2 hrs bake . Customer agreed to shut off oven when timer was done . Then let unit cool down . Then run a normal bake cycle . Let maintenance know if issue returns . Job complete"

"Arrived on site for no heat otr . Switches tested normal. Found mag has failed . Replaced mag ,cap ,diode W10754299, W11256462, WPW10574736. Ran heating . Otr is heating to wp specs . No other issues found . Job complete."

"Arrived on site to test unit for no ice production, tested unit found it making ice but calcium flakes have formed on the evaporator again causing ice to get held up during harvest, water dispersing channel is 70% clogged with calcium and water is only coming out the right side causing partial ice sheets, rust is dripping on cover from thermistor, called tech line to document per tech line: the unit should not be developing calcium buildup this fast, customer needs to test water and it should not be above 4 PPM, per tech line water dispenser and pump harness will need to be replaced and evaporator needs to be sanded down again to remove calcium SR#7739772421, ordered parts rescheduled for 8/28 no parts installed ; ordrng 1 W10863947 (Water dispenser) and 1 W11126268 (Pump harness with thermistor)"

"Arrived on site for fridge not making ice . No IM error codes . All fans functioning. Found ice box temps above normal. Ran harvest and fill but function normally . Ice bin sensor and door switches working as well. Found gasket on ice bin door not sealing . Found moisture around IM facia . Also have moisture on top of freezer door gasket . Ordering bin door and foam kit . Customer has a fridge door needing replacement , part has been ordered . She would like to schedule this call with door replacement . No parts installed . Call to set return .; ordrng 1 W11679939 (Bin door) and 2 W11159728 (Foam door kit)s"

"Arrived on site to replace previously diagnosed wash basket, wash plate and spanner nut, replace basket and nut, wash plate was not needed, tested unit unit is now running as designed, no leaks detected job complete installed W11178227, W11551646"

"Arrived on-site for refrigerator needing sealed system repair. On arrival confirmed issue and removed compressor, and installed new compressor uv drier and access valve. Pulled vac and checked for leaks. Recharged system with 47g of r600 and tested unit. Found even frost pattern and informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to test unit for crisper drawer not closing properly. Upon arrival customer stated the door would not shut until recently. Inspected slides and found the left slide has been damaged and missing the hydraulic arm for the soft close function. Will need to order left slide for return visit. Ordering part, no parts installed, rescheduled for 08/29. ; ordrng 1 W10569887 (Crisper L slide)"

"Arrived on site to replace heater per service pointer, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11537778"

Spoke to customer over the phone. They stated they no longer need service and unit was fixed. No service preformed call complete

"Arrived on site for washer not turning water off or completing cycles. On arrival confirmed issue and found that control would shut off the 120 to valves during normal operation but if water was allowed to run on cold side for more then 2 minutes , valve would stick open even though power was removed and I would have to hit the valve by hand to pop back into closed position. Ordering W11513255 valve and w11513246 control and rescheduled customer for 08/27/24; ordrng 1 W11513255 (Valve)"

Found ui wasnt ordered correctly for repair. Couldnt reach customer prior to appointment and will need office to reschedule once customer availability is known. Ordering W11533213 ui and w11557001 ice maker ; ordrng 1 W11533213 (Ui)

Arrived on site . Replaced motor W11209428 . Ran unit no error codes unit is heating . All checked normal. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the sump motor and drain pump failures, I removed and replaced the sump assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11680075"

Arrived onsite to inspect washer not draining. Upon further inspection I found that the washer was not able to spin correctly because of a foreign object that was wedged under motor shield. I removed the debris that was hindering the operation of the washer and tested all function. All functions are operating as designed. I calibrated unit. No water leaks observed during service. No parts installed

"Arrived on site for compressor replacement. Found cap tube to original drier short,unable to lockring new drier,took photo of original drier and cap tube,placed new drier near line and cap tube and cap tube short,cut back inlet line to drier,installed new drier to line cap tube still short to drier,no slack from cap tube in liner to allow cap tube installation to drier,uploaded pictures. Called tech support per tech support photos are sent to product review team. SR#7739772744"

"Arrived on site to test unit for thumping noise. Customer stated after previous tech left the noise returned. Ran the unit and heard a rotational thump almost like there was an item inside the unit. Inspected all components and found roller wheel supports have a slight bend in them causing the roller wheels to not make full contact with the drum and let the roller wheel move back and forth on the support. Will need to order both supports for return visit. Ordering parts, no parts installed, rescheduled for 08/30.; ordrng 1 WPW10359270 (L drum roller shaft) and 1 WPW10359269 (R drum roller shaft)"

"Arrived on site to test unit for leaving film on glassware on the top rack. Upon arrival customer stated the deeper dishes do not get washed well on the top rack. Bottom rack washes well. Tested unit, found all components are properly engaging and no error codes found. Advised customer the proper uses of soap and water temperature. Also advised customer to use LemiShine to remove any hardware spots or residue found on glassware. If issue does not get resolved recommend returning with sump assembly, upper spray arm, control, and heater. At this time unit is running as designed, no leaks detected, no parts installed, job complete.; O-emld tckt"

"Arrived on site for no ice. Ran diagnostics weak water flow from valve,unit passed all other diagnostic test good frost formation on evaporator plate. Checked entitlement found additional 1 year warranty,replaced defective water valve ran diagnostics all test passed. Used w10897719"

"Arrived on site to replace previously diagnosed part. Replaced suspension (W10780045) and tested unit, unit is now running as designed. Advised customer to keep loads 40% of the basket at the maximum to prevent premature wear and failure on parts. No leaks detected, job complete."

"Arrived on site to inspect unit for vibration noise. Upon arrival found u it is on pedestal with screws stripped and unable to tighten. Customer removed unit from pedestal unit is still making noise. Inspected blower wheel, blower wheel is intact. Found pressing on portions of unit slightly alleviate noise. Tightened all bolts made no difference. Will need to order 2 man and return to be able to address unit on pedestal. NEED HELP WITH PROPER DIAGNOSIS. Rescheduled for 8/28; ordrng 1 2man (2man)"

"Arrived on site for dishwasher not turning on. On arrival found ui control corroded and failing to operate. Replaced panel ui w11632709 and tested unit, found dishwasher working as designed. Call complete"

"Arrived on site to inspect dishwasher not drying or heating. Upon further inspection I found that the incoming water temperature was too low (80 degrees ) This results in the heater possibly going into lockout. I advised the customer to run the hot water at the sink so that the incoming water to the dishwasher will be the proper temperature (120 degrees). During a secondary check , I found that there is a new issue being that the motor has failed. I replaced the sump and motor and retested the unit. The unit is operating as designed, heater is operating with no issues. No water leaks observed during service W11613479"

"Arrived onsite for unit still making rattling/ grinding sounds. Inspected and found blower housing warped. Manipulating the exhaust lessens the noise but when let go the noise comes back. Ordering the blower housing, exhaust duct, blower , motor and pads. Office to reschedule. ; ordrng 1 WPW10211911 (Blower housing) and 1 WPW10342188 (Exhaust) and 1 WP697772 (Blower wheel) and 1 W11364931 (Motor) and 4 W11113654 (Pads)s"

Arrived onsite for unit not cooling. On arrival unit was unplugged and water puddle on the floor. Took pic. Maintenance stated unit kept tripping breaker automatically And the ice melted out. Power unit and allowed to run 30 minutes. Unit began cooling and did not trip the breaker. Left unit plugged in for customer to monitor. Job complete. No parts used.

"Arrived on site and verified compressor was seized. Replaced compressor(WPW10466675), access vakve(W11506635), and UV filter drier(WPW10143759). Vacuumed system and could not get low side to go past -20psi. Charged system to 175 with nitrogen and found leak in tube entering cabinet. Documented findings with whirlpool and submitted unit for review for replacement. Job complete at this time. SR#7739768297"

Arrived on site to test unit for vibration sound. Noise was present upon arrival. Verified with customer noise coming from condenser. Applied pads(W11113654) and installed foam strips underneath condenser. Verified with customer noise is no longer present. Advised customer noise is not a functional issue and not sure if wed be able to further service for similar noise due to it being a normal part of operation. Job complete.

Arrived on site to test unit for vibration. Found when set on low motor would vibrate. Inspected motor and found no issues. Applied foam padding behind motor to dampen vibration and unit is now working as designed. No parts replaced at this time. Job complete.

Unit is in apartment 21105. Maintenance unable to locate keys for entry. Office will reschedule. Spoke to CS and elements on hand will need to come from Plainville (the most updated version). Office to reschedule ; ordrng 1 w10856603 (Broil element) and 1 wp9755770 (Bake element)

"Arrived on site to diagnose washer that was making a loud noise when spinning. I tested the unit on high speed spin and could not duplicate any noise. Customer showed me video of a loud screech noise that was alternating frequency up and down repeatedly. Noise doesnt sound like gearcase noise at all. I disassembled the bottom end and found nothing abnormal in the rotor, stator and slider. I did notice the unit is on a leak tray with ridges, and if the basket gets too low it can sit on those ridges and can make some noise if the shield is pressed into the rotor. I lifted the unit a bit and ran again on delicates. Could not get noise to happen. Advised customer to run a few cycles to allow some time for parts to break in, and follow up with additional video if noise returns. If it does we need to return with rotor, stator, gearcase and slider. No parts used since issue could not be duplicated. Call completed."

"Arrived on site to diagnose microwave that is throwing F1E5 error for transformer unresponsive. I tested the unit and heard abnormal sounds coming from the mag area / wave guide. I pulled the top wave guide cover and checked it out with a borescope camera. I found some abnormal spots that look almost like peeling plastic, and don't look like they are just discoloration. Called tech line, SR7739767733 who said to proceed with a mag / inverter repair, and to see if we can get a closer picture or scrape any of the spots. Ordering wave guide cover, inverter and mag. Return visit set for 8/27.; ordrng 1 W10915651 (Wave Guide Cover)"

On arrival verified complaint of squeak. Found squeak during agitate caused by belt skipping on pulley. Gearcase is clean and clear. Replaced belt and splutch assy. Unit is now working as designed job complete installed w11239857 belt and w10721967 splutch

On arrival verified complaint of hood light is always on. Customer stated heard a pop and bulb blew replaced control due to pop and unit is now working correctly. Ran 30 sec cycle to confirm. Job complete installed w11342846

On arrival verified complaint of not cooling correctly and noise. Ran temp check and found the RC section set at 33 and its at 35. Fc is set at 0 and is 0. Damper is making noise. Recommend replacing damper assy. Ordering WPW10479155 damper. Reschedule for 8/28 ; ordrng 1 WPW10479155 (Damper)

"On arrival verified complaint of unit has a damaged door from a material burning on it. Replaced inner glass and inner panel as all other parts are clean and clear of the burnt material. Checked breaker and found breaker is rated to low. It is a 30 amp breaker and unit needs a 40 amp breaker, advised customer to replace breaker and retest unit. If still tripping then call for service. Job complete installed w11617223 frame, and wpw10618107 inner glass"

"Arrived on site for no lights. Diagnosed a defective led,installed updated led kits,powered unit on all leds working as designed. Used w11683242"

"WFE525S0JS4 Arrived to inspect breaker tripping. The machine had already had the element service and heating regimen, but tripped afterwards at an unacceptable amount. Removal of the lower cover and accessing the terminal, I found the cord had every conductor intricately wrapped, likely causing immense and unwanted electrical interference, causing subsequent breaker tripping. I corrected the issue and performed a complete preheat to 500F and allowed additional cycling time. Operational test good."

"NTW4516FW4 Arroved to inspect non-operation. I found the machine on,y had a single water connection and it was on the hot valve. I advised the customer that with a single water connection, it must be placed on the cold and the machine must be set to Tap Cold only. Testing revealed the machine operated after the water connection was corrected. No leaks observed during service."

"KRFC704FSS00 Arrived to inspect no ice. The FC was 6 degrees, RC 43 degrees. The ice maker would not rotate within test mode 120 and several of the tests showed the mode not advancing as expected. There was no voltage to the ice maker, that had been recently replaced by a prior service provider. No voltage was present at the Triton UI. Office to order parts. No leaks observed during service. Additional controls ordered in case of need. ; ordrng 1 W11131873 (Orion Control) and 1 W11099702 (Triton UI) and 1 W11333076 (HV Control)"

"KRFf577KPS02 RG : Arrived on site for a no cool. Upon inspection found refrigerator was not cooling at all and heard the start device trying to turn the compressor on but failed. Then the start device clicked on following a buzzing sound of the compressor then it failed again. Installed start device failed again after install. No leaks seen anywhere sealed system required to fix issue. Please allow two hours for the sealed system repair. Please allow 2 HOURS all copper; ordrng 1 W11574734 (Compressor) and 1 w11394387 (Evaporator) and 1 W11506635 (Service Port) and 1 WPW10143759 (Uv dryer) and 1 2HRS (Sealed System Service, All Copper)"

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker leaking water, I removed and replaced the ice maker and tested and unit is operating as designed with no further leaks. No water leaks observed during service, job completed. W11692161"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed he unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Water entered the unit and the motor failed to come on. I advanced through testing and found the dispenser, drain pump,and heater all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613479"

"Arrived on site to test unit for door gasket not sealing properly. Upon arrival customer showed me the gasket clips have popped out of the holes. Found the clips are too skinny for the holes and dont hold. Replaced gasket (W11542153) and tested, gasket is now secured and unit is functioning as designed, job complete."

"Arrived on site to test unit for smoking. Gained access to backside of the unit and removed panel, inspected all wiring and connections and found no signs of any shorts or broken wires. Turned on a bake cycle and noticed the smoke was forming inside the oven cavity. Informed manager that this is completely normal with new units. There is a coating on the elements and liner that needs to get burned off before the first use. Recommended to the manager that before any residents move in to run a burn off cycle in all new unit. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for buzzing noise and frost buildup on food. Upon arrival customer presented a video of the noise, coming from the RC and sounds like fan blade hitting ice. Inspected unit found evaporator cover in the RC encased in ice. Unit has a defrost issue. Will need to order thermistors for the RC. Customer also stated that food in the FC gets frost on it constantly. Inspected gasket and frame and found the bottom of the vertical mullion is pulled out too far causing the gasket to not create a perfect seal along the bottom horizontal frame. Will need to pull the bottom frame to match the vertical mullion and seal it with silicone. Ordering parts, no parts installed, rescheduled for 08/28.; ordrng 1 W10316760 (Evap Thermistor kit) and 1 W10316760 (Ambient thermistor kit)"

"Arrived on site to test unit for F8E1 long fill error code. Found error code stored. Ran diagnostic cycle, all components are engaging. Inspected water lines and found valve is clogged with sediment causing valves to open and close improperly. Unit will need a new valve and control as precautionary. Ordering valve, no parts installed, rescheduled for 08/28.; ordrng 1 W11096268 (Valve) and 1 W11130934 (Valve harness)"

"Arrived on site to test unit for error code and draining issue. Upon arrival customer stated unit is flashing F8E4 error code and drain pump is making a strange gurgling sound. Tested unit, found F8E4 overfill switch open and F9E2 drain motor electrical problem errors stored. Activated drain pump and heard the gurgling sound, unit will need a drain pump. When removing drip pan found sudsy water present which activated the overfill switch. Replaced pump and motor assembly (W11545764), tested unit, unit now drains properly. Advised customer on the uses of pods. Advised customer to use liquid soap due to soft water system in the house. Also advised that 1-2 tbsp of soap is all the unit needs. When using too much soap unit will oversuds and trip the overfill switch. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator that is making a beeping noise. Inspected unit and work area. The customer advised that the unit worked great after the last repair for about two weeks and then it made a beeping noise when he went to dispense ice. He advised that it was beeping at him for quite a while, and was flickering lights on the user interface. He stated that it stopped after a few hours and has been working fine over the past few days since he called in. However, he wanted to have it checked because it sounded a lot like it did previously. I tested the ice and water functions and could not get the issue to replicate. I ran the unit through diagnostics and checked all components. I found all components working and operating as designed without replicating the failure. I called Whirlpool Techline and spoke to Joe SR# 7739769439. He had me specifically run back through the DC loads to ensure that there was not a DC short. We ran all fans, lights, ice maker, and damper control without a loss of power. He advised that it could be an electrical supply issue, but he could not fault the machine because all the components were working and operating without causing a failure. He advised that generally speaking, if there was a DC Short within the unit, it would happen every time one specific component was working. He advised to have the customer take a video of what is happening and try to reset power to see if it may be an issue with his electrical supply. He advised to make no repair at this time. Call complete. No parts were installed."

"Arrived on site for a dryer that is taking a while to get the drum to turn. Inspected unit and works area. The customer advised that she can hear the motor running, but that the drum can take anywhere from a few seconds to 30 seconds to actually start tumbling. I test the dryer and found the drum immediately start turning with no clothes in it. I tested the dryer, holding the door switch and trying to provide some resistance against the drum. I found the belt slipping across the drum, causing the issue. I checked the belt and found that the belt was completely stripped and did not have enough grip to continue to turn the basket. Ordering the belt, rollers, idler pulley, and will return with previously sent parts. I rescheduled the customer to 8/28 per their request.; ordrng 1 279640 (Idler pulley) and 1 661570V (Belt) and 4 WPW10314173 (Rollers)s"

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the unit makes screeching noises during agitation and spin. He showed me a video of the sound that it makes during operation. I did confirm the customers complaint and ran the unit through a diagnostic cycle. I could not replicate the sound coming from the washer. I cant access underneath and found all parts. Were in good shape. I started wiggling the cam from side to side and found a slight screeching noise coming from the top of the driveshaft. I remove the agitator and found the spanner not completely loose from the drive block retainer, causing the dry block to scrape against the basket when the basket moved from side to side. I tightened the spanner nut down onto the drive block to create a better connection and test of the unit. The unit began to work and operate as designed. I had the customer run a load of clothes in the washer and we found the unit agitating and spinning as designed with no abnormal noises present. Call complete. No parts were installed."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I installed the fill tube extension and Adam perma gum around the edges of the bill to. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. 212643 and WPW10496649.

"Arrived on site for a refrigerator. That is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does not dispensed crushed ice, but also does not really dispense ice either. They advised that they may get one or two cubes that come out but it will not dispense any further ice. I found that the model number was different than what was originally sent over and checked with claims to make sure that we could get it covered. I was advised that the model information sent over was similar enough that they would update the information with the extended warranty. I checked the impeller on the dispenser motor shaft and found that the impeller was completely stripped, causing the issue. Ordering all parts needed for repair in the office. Will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket) and 1 WPW10317991 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

Arrived onsite for a range with the door not opening. The tenant stated that the door open but it makes a weird pop. I found the left side passive hinge bad causing the door to drop and make the noise. I replaced the hinge and tested the door. The door is working as designed. Call complete. INSTALLED WPW10299227.

Arrived on site for a dryer that is overheating. Inspected unit and work area. The customer advised that they have to unplug the unit when the unit is not in use because the unit will heat when its in the off position. I gained access to the element and found the element was grounding against the housing. I replaced the element and checked all other components. I found all other components within range and showing that they were working properly. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete. 279838.

"Arrived on site to inspect unit for door not latching. Upon closer inspection found door latch to round and wouldnt fit into lock, bent latch to properly fit into lock, unit is running as intended. Job complete. NO PARTS USED."

"Arrived on site to install previously ordered parts. Had to break off wash plate and break off washplate mount from gearcase. Replaced gearcase W11454734, and the following 3 parts due to being covered in gearcase oil and becoming slick, cam W10721967, belt W11239857, and actuator W10913953. These parts only took care of the gearcase leaking oil issue. Need to replace hub to address noise and basket not spinning and agitating correctly. Ordering hub. Rescheduled from home. Customer is requesting sooner service and same tech JZ only. Office to reschedule ; ordrng 1 W10528947 (Hub)"

"Arrived on site to replace previously diagnosed RC door gaskets, replaced gaskets, molded gaskets using heat gun, doors are now sealing properly, job complete installed 2xW10830046"

"Arrived on site to test unit for not igniting properly. Upon arrival customer stated after using burner for awhile, then turning it off, ignition will not be immediate the next time they try to ignite. Unit is receiving the proper spark and gas flow. Middle burner is struggling to ignite even after burner head adjustments. Will need to order front center burner head assembly and additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 08/28.; ordrng 1 W10617818 (Center burner base) and 1 W10617815 (Center burner cap) and 1 W10617473 (Center gas valve)"

Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the springs bushings and friction pads WP8268990 WPW10337934 WP8268961. Unit is operation as designed. No water leaks observed during service.

"Arrived on site to diagnose noisy dryer. Ran unit and confirmed screeching from interior of unit. Disassembled and found the belt tensioner pulley was almost completely seized. I removed the pulley and wiped down the support, and replaced 4 rollers as well. Reassembled and verified proper operation. Parts used - 4392067"

On arrival verified complaint of some lights not working. Spoke to SC and waived diag. Inspected unit and found bad led modules. Replaced FC and some RC. Found top right RC module on side wall is foamed in and unable to be removed. Module cracked and liner was pulling and not giving free. Spoke to TL Drew 7739766998 and was found to be NR. Advised customer to follow up with KA CX and AIG warranty. Job complete installed w11683242

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w11182108 bake and w10856603 broil."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w10856603 broil and w11182108 bake element"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dryer, compressor, and access valve and charged the unit up with 250 psi of nitrogen. I found no leaks detected for 20 minutes. I vacuumed down in the unit -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 6 ounces of R134a refrigerant. I found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11654344"

"Arrived on site for a washing machine that is draining when it feels. Inspected unit and work area. The customer advised that he may have sold his issue as when he initially installed it, he had the drain hose hooked up to a garden hose that was laying on the ground. he advised that when the unit would fill, the washer would drain out through the garden hose. I did stated that you looked at the installation instructions and saw that he was supposed to raise up drain hose anywhere from 36 inches to 44 inches high and once he did that, the unit has been working ever since. I ran the unit through diagnostics and did not find any stored error codes. I found that the customer does have the unit hooked up to a garden hose that runs about 30 feet long. I did explain to the customer that that can cause issues with the slow drain as well as potentially a siphoning condition once the unit stops draining. The customer stated that he is working on his house and that it will be installed with normal installation once the renovation is done but it was still a few months away from being completed. I ran the unit through an auto test and found the unit working and operating as designed. I told the customer that the unit is working as its designed. Call complete. No parts were installed."

"Arrived on site for washer mak8mg a loud noise and not washing. On arrival found actuator arm broken and cam ruined due to it. Replaced both parts then tested washer, found no leaks and washer working as designed. Call complete"

"Arrived on site for washer needing gearcase w11393685, ui w11135391, and suspension w11130356. Installed parts then tested washer. Found it working as designed with no leaks, call complete"

"WFES3030RS0 Arrived to inspect breaker tripped. I found the breaker tripped only at the point the oven was turned on. Removal of the lower cover and accessing the terminal, I found the cord had the ground wire wrapped around all of the other conductors several times, likely causing and unwanted electrical interference, causing subsequent breaker tripping. I corrected the issue and performed a complete preheat to 500F and allowed additional cycling time. Operational test good."

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I found the control panel display showing error code F6E1-UI/ACU communication error. I cleared the code and tested the unit and while testing, I found some of the selection indicator lights on but the selections werent being used at the time. Also found a large amount of moisture inside the control panel display (photo) and indicator lights. I removed the top panel and found a large amount of moisture built up on the underside of the panel (photo). While testing, I attempted to cancel the cycle and the UI failed to respond and after several attempts, it finally turned off. I found a large amount of moisture inside the unit and on the inner door glass (photos). I retested again and found the unit heating, but its not getting hot enough and I could see the element illuminating, but not as bright telling me the coils are not getting properly energized. I tested airflow to the unit and both tests passed. Due to the amount of moisture built up inside the control panel UI (photo) and it not responding properly (F6E1), I am ordering the control panel and will return with all prescreened parts. Scheduled return service for 08/27/24. Returning tech to replace the control panel and element and clean out the inside of the unit from lint and any water inside. No parts installed.; ordrng 1 W11351728 (Console)"

"Arrived on site to inspect dishwasher door with rust. Upon further inspection, I found rust around the vent opening (photo). I removed and replaced the outer door panel and unit is operating as designed as customer had a wash cycle going when I arrived. No water leaks observed during service, job completed. W11613483"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and found the recirculating pump not functioning. I removed and replaced the pump and retested and the new pump is defective. I tested voltage to the recirculating pump and found 12VAC. I am ordering the recirculating pump and scheduled return service for 08/27/24. Unit left turned off and no water leaks observed during service. ; ordrng 1 W11542867 (Recirculating pump) and 1 W11034363 (Main control) and 1 W11126268 (Pump harness)"

"Arrived on site to inspect washer not spinning and not draining all of the water. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1-long fill and F2E3-control failure. I cleared the codes and continued with testing. While testing, I found the unit would not stop filling with water and once the tub reach approximately 1/3 full, I cancelled the test and the drain pump came on,but failed to drain all of the water out. I gained access to the main control and found the water level pressure tube not connected to the main control (photo). I reconnected the tube and attempted to calibrate the unit and the drain pump came on and when the unit went to calibrate, it shut down and the panel flashed the F3E2 error code-water level sensor failure. I blew through the sensor tube and attempted to recalibrate and it continued to shut down and show the code. I removed and replaced the main control (F2E3) and blew through the sensor tube again to clear it and calibrated the unit. I then placed the unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed. W11513246"

"Arrived on site to inspect gas range leaking gas. Upon further inspection, the customer advised they had left the home and forgot to turn the oven off and when they returned, they could smell a gas odor in the home. Customer had the gas company check the home and was told the range was the problem. Using my gas leak detector sniffer, I tested the cooktop burners and found no gas leaks present. I tested the oven on Bake at 350 degrees and allowed it to cycle several times and did not find any indications of a gas leak. I pulled the unit out and placed the sniffer at all gas lines and connections and no indications of a leak. Using my liquid leak detector, I tested all connections including the gas line connection at the wall and found no leaks. I checked the gas shut off valve in the cabinets to the right side of the unit and found no indications of a leak. I tested the sniffer by turning the front left burner on without flame and it indicated gas odors being emitted from the burner. Once I turned the flame on and allowed it to burn off the gas, there was no indications of a leak from the sniffer. Customer was present during testing and I advised the unit is operating as designed and no leaks were found. I recommended the customer use the unit as it is safe for use. No gas leaks detected during service, job completed. No parts installed."

Arrived on site to inspect dishwasher not starting cycle. Upon further inspection placed unit into diagnostics and observed error 3-2 and 8-1. I found that the unit did not have incoming water. I cleared the codes. The customer informed me that he had to shut off his hot water in the previous days. I was able to verify that this was the direct cause for the dishwasher not starting a cycle by turning on the cold water supply to the dishwasher. Dishwasher is operating as designed and customer is going to get his hot water supply fixed. No parts used no water leaks observed during service.

Arrived onsite to replace leaking tub. Replaced tub and transferred over parts. Also gave mod/sn tag to owner as it would not directly stick back onto the new tub frame. Tested and unit is now functioning properly. Job complete

"Arrived on site for control,showing stuck key on screen. Removed doors and attempted to pull out. It does not move. Customer says 2 people were required to put it in on last repair. Office will cal to a duel 2 man, ; ordrng 1 2manjob (2 man job)"

Arrived onsite for unit not reaching temperature above 375 and not maintaining temperature. Ran cycle at 400 degrees. At402 degrees the internal light turned on and door opened slightly. Door would not close without a push until temperature was under 400 degrees. Called tech line and spoke to Jake SR#7739763037. Recommended replacement Latch assembly. Also found door opens past 90 degrees. Also ordering hinges. Set to return Aug 27.; ordrng 1 W11029221 (Latch) and 1 W11568941 (Lef doo hinge) and 1 W11568813 (Right door hinge)

Arrived onsite for unit with no power. On arrival inspected unit. Found breaker tripped. Cycled power and tested. In diagnostics ran broil element and energized with no issues. Ran bake element and energized with no issues. Canceled and ran a bake cycle at 400 degrees and cycled with no issues. Customer set a timer for 30 minutes to allow for burn off. If symptoms persist recommend builder replaced breaker with a higher tolerance and less of a nuisance tripping for example GE 40-50amp breaker. No component has shorted to cause breaker to trip. Job complete. No parts replaced.

"Arrived on site for gets too hot upon arrival, customer states that clothes shrink and very little lint. Upon arrival test polarity and is 349 from L1-L2. Removed rear panel to inspect element and is good. All other components test good as well. Ran temperature test using thermocouple at end of exhaust tube. Test on high , medium and low setting. Got High 160,117, Med 156,113, Low 152,109. Contacted tech line for assistance. Spoke with Leon. Explained issue and test results. Tech said seems that all is correct with temperatures and thermostat is responding and is only recommending replacing Temperature selector switch and thermostat. SR#7739762725. Ordering temperature switch. Office to reschedule ; ordrng 1 W11050715 (Switch)"

"WFG550S0LZ4 Arrived on site for F1E0 error. Upon arrival, confirmed error on display F1E0 internal board failure. Proceeded to replace W11620570 control. Tested unit and now unit is functioning as designed."