Service History 53

"Add on Arrived on site for upper rack adjuster wheels falling off . Ordering adjuster kit No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)"

Arrived on site for sealed system repair. I gained access to the compressor and found it was an r600 system. I checked service matters and found no parts break down matching this model number.; ordrng 1 Partsresearch (Parts research)

"Arrived on site for washer not starting. We inspected the unit and work area. We put the unit into diagnostics and found error codes F0e3 over load and f0e5 off balance. We put the unit into a diagnostics cycle and found the unit stopping at step 11 the lid lock. We stopped the diagnostics cycle and tested the lid lock on its own and found it not latching. We inspected the gear case and found the gear case leaking oil.

Arrived onsite and found unresponsive touch panel. Reset unit and did not correct symptom.

Arrived on site for burners all igniting . Found all burners would spark only when a knob was in the ignite position but would stop when in normal operation. Explained to customer that this is normal usage . No gas leaks detected at time of service. Job complete

"Arrived on site to test unit for water leak from filter, found filter head leaking, replaced filter head, tested unit and it worked good, no leaks detected job complete"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and found the element coil broken. I removed and replaced the element and tested and found the unit not getting voltage. Cycled power at the breaker and retested and unit is operating as designed. Cleaned lint from unit. Job completed."

Arrived onsite for dishwasher leaking. Upon arrival found water to unit shut off. Turned on water supply and found leak. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Turned water supply back off after testing due to home being worked on. Job complete

Arrived on site for Food Freezing in Refrigeration Section - Side by Side Refrigerator. Placed in diagnostics and no error codes came on. Found shelves had veggie bags and other items protruding past the rear section of shelves blocking air flow from circulating properly and trapping cold air in the top shelf area causing items to freeze where the dampener gills blow out cold air. Showed customer how to ensure the shelves didnt have items protruding past shelves and checked port at the bottom of fridge to inspect for any items blocking it. Bottom port looked good. Job completed.

Arrived on site for WHIRLPOOL- Frig- belt loose makes noise. Ran diagnostics and got F0E2 and F2E1. Cleared error codes. Ran through diagnostics and completed all cycles as designed until agitated. I could hear the wash plate skipping. Removed wash plate and installed new wash plate. Ran through diagnostics and this time washer agitated as designed. No leaks detected. Customer has a leave behind pamphlet from previous visit when I serviced the dryer. Job completed.

Arrived on site for dishwasher not running. Upon arrival entered diagnostics and found f4e4. After further testing I found motor failed. After customer approval I installed and reassembled needed part and tested unit found no leaks and unit now functioning as designed call complete

"Arrived onsite for unit making a loud vibration noise when in use. Tested the unit and heard loud vibration noise coming from the unit. Upon further inspection, found that the blower wheel was cracked. Did not have sent with me. Need to return with blower wheel. Office to reschedule ; O-emld tckt"

Arrived onsite for the making a noise. Tested the unit and heard noise. Looked at the blower wheel of the unit and found that it was broken. Replaced blower wheel. Tested the unit and unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of unit not cooling and not producing ice, found compressor test passed, fan motor tests passed, found freezer above freezing temperatures, and RC not cooling. Found sealed system leak, ordering compressor, RC evaporator, filter drier, coupler. ; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/2 hours) and 1 Cnote (Auth/office to reschedule)"

"Arrived on site for install of previously diagnosed parts. Installed new door glass and name plate. Tested unit, job complete."

"Arrived on site to diagnose dishwasher that was not starting cycles and just blinking. Checked the unit and found the door wasnt fully seating in the latch, and was rubbing on the right. I moved the unit and made sure door could properly open, and adjusted the leveling feet. Retested with door pressed close and verified cycle ran properly.

"Arrived on site for customer complaint of dryer not powering on, found loose connection at wall outlet, instructed customer to contact electrician to replace outlet."

"Onsite to install previously diagnosed part. Replaced left rear infinite switch. Powered unit back on, the cooktop light only comes now when the burner is on. All burners are operating. Unit functioning as designed. Call complete.

Arrived on site for rains not turning on. Upon arrival confirm complaint and found that the top burners still working and even though the main control was sending 120 V down to the igniter the igniter was not allowing the current pass-through down to the regulator. After customer approval I installed Anita part I reassemble the oven and tested it found the oven immediately ignited as design and heat it to the proper temp. Call complete

Arrived on site to install previously diagnosed part. Removed control and installed new control. Tested vent hood and all buttons now work as designed. Had customer test it and he confirmed it was working as it did when it was new.

Arrived on site and inspected dryer not starting. Confirmed the complaint and tested the voltage at the back of the unit while it was plugged in and got 0. Unplugged it and checked voltage at the source and also got 0. Issues are due to the incoming voltage. Customer to hire an electrician to repair the outlet so the unit has power. Job complete

Arrived on job for complaints of error code. Ran diagnostics and found code for running load without opening lid. Replaced both latch and control.

Arrived on site to diagnose a microwave that isn't responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11160285 (Ui)

"Arrived on site to inspect unit for not turning on, upon inspection found the unit did turn on when the start button was held down correctly. Instructed customer on proper use. Complete"

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit did not close normally due to the left side of outer door bent downward causes hinge bend as well, will need new door shell to fix correctly. Office to reschedule ; ordrng 1 W11030494 (Panel)"

Arrived on site to diagnose a washer that will not spin. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for not closing without tearing seal, upon inspection found the seal frayed causing issues, replaced seal and glued to unit. Customer will allow to cure. Complete"

Arrived on site for install of parts sent by Whirlpool. Installed adjuster kit for upper rack. Job complete

"Arrived on site to replace outer oven door, I replaced door and nameplate, ; used 1 W11178521 (Nameplate) from stock"

"Arrived on site for cooling complaint. Found evaporator incased in ice unit not entering defrost ran diagnostics diagnosed defective controls unit will need ui,main control and defrost thermistor.

Arrived onsite and used shims to level unit. Then disassembled and cleaned glass of doors. All checks good.

Arrived on site for washer not allowing lid lock. Upon arrival I entered diagnostics and found an F2E1 and F0E0 error codes. Upon further inspection I found the lidlock ohmed out correctly but the strike on the lid itself is broken. need office to reschedule once availability of strike is known.; ordrng 1 W11457841 (Strike)

"Arrived on site for customer complaint of sparking and grinding noise, found grease build up on cover plate causing arcing, I cleaned cover plate and cabinet, unit tested good.

Arrived onsite for dishwasher not powering on. Upon inspection found failed outlet. Tested unit with extension cord on different outlet and unit powered on. Customer will need to have an electrician resolve the issue. Job complete

"Onsite for washer not agitating. Found actuator shaft disconnected from splutch. Replaced actuator. Calibrated, ran diag cycle. Unit functioning as designed. Call complete."

"Arrived on site to replace parts on previous diagnosis, upon arrival I found that only the right forward burner wasnt functional only due to a broken igniter, I replaced it and now the unit is operating properly as designed. Job complete."

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code for Long/no fill. Ran test and found failed valve. Inspected valve and found debris from water source causing valve to fail. Customer inspected house sink and found same debris in screen. Customer will contact plumber and water softener repair company to resolve issues. Will contact office for valve replacement after fix. Contacted tech line for documentation due to previous safety call. SR#7731633884.

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Water filled the tub and the motor failed to come on. I advanced through testing and found the dispenser, drain pump, and element are operating as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed"

Arrived on job for complaints of dispenser leaks. Sealed connection at top of refrigerator with food grade silicone but leak still present. Will need to replace water tube to complete. ; ordrng 1 WPW10499015 (tube-water)

"Arrived on site for customer complaint of unit not cleaning well, found open door error code in diagnostic mode, and stuck keypad error code. I ran diagnostic test cycle, everything tested properly, I started a normal cycle before leaving, unit tested good, no leaks."

"Arrived on site to inspect refrigerator not dispensing water or ice. Upon further inspection, the customer advised that the unit is dispensing water and ice, but sometimes the ice maker doesnt work and sometimes it dispenses crushed ice when selecting cubed. I tested the ice and water dispensers and both are operating as designed. Customer advised that they have found the ice maker turned off. I found that the ice in the bin gets too high and hits the bottom the new designed ice maker and is hitting the power switch and turning it off. I recommended that the customer periodically empty their ice bin to bring the ice level down so that it doesnt hit the bottom the ice maker. I explained how the ice dispenser works and why they will get crushed ice on the cubed selection. Customer said that they found the ice chute full of ice even when they werent using the ice dispenser. I retested and could not get the ice dispenser to duplicate the issue. I removed and replaced the UI and cycled power and retested the ice and water dispensers and both are operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged causing leak and cleared drain. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on job for complaints of not washing. Found actuator damage. Replaced actuator and test.

"Arrived on site to inspect refrigerator with ice build up in bottom of freezer. Upon further inspection, I found a large amount of ice in the bottom of the FC section and I could see it was coming from the evap drip pan. I removed the drain tube and found it completely clogged with debris. Cleared the drain tube and cleared the ice from the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site for customer complaint of unit not making ice and not dispensing ice, found failed ice maker and auger shaft was not seated properly into auger motor. I replaced ice maker, cleared out ice from auger shaft and cleaned out auger motor and adjusted shaft to properly fit into auger motor. Unit tested good.

"Arrived on site for cooling issue,no water or ice. Found deli ui unresponsive,removed deli ui found no damage to control,found broken wires at harness,replaced harness assembly,reassembled unit powered unit on tested deli ui good,tested water dispenser good. Advised customer to defrost unit 24hrs.

Arrived on site for cooling complaint. Found partial frost pattern ordering compressor and an evaporator ; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)

"Arrived on site to diagnose cooktop with one of the elements not turning off properly, upon arrival I verified functionality of the infinite switches and each element several times, the unit is operating properly as designed

Arrived on site for dual burner outer ring not not heating. We gained access to the heating element. We tested both the outer and inner ring for resistance. We showed good resistance across both. We tested the wiring harness from the infinite switch to the burner and found good continuity through the wiring harness. We are ordering the Right Front infinite switch to complete the repair. ; ordrng 1 W10857622 (Right front infinite switch)

"Arrived on site to install previously diagnosed and ordered parts. Due to the water & ice dispenser failures and the UI failure, I removed and replaced the UI, separator and valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site customer is experiencing water not completely draining/some items not completely spinning out. Inspected the washer and found it is lifted up on homemade pedestal shared with the dryer. Set washer into a diagnostic cycle and found saved error code F20, ran diagnostic cycle and found washer Completed diagnostic properly. Inspected drain pump catch And found several toothpicks but nothing blocking water flow.

"Arrived on site to inspect unit for not spinning out properly, upon inspection found the units control board shorted, replaced control and tested. All functions returned. Complete"

"Arrived onsite for unit not powering on. Check fuses for continuity and all checked good. Plugged unit in and saw that the correct amounts of power was getting to the unit. Started the unit and unit start with no problem, also heating with no issues. Showed customer that the unit is performing as designed. No issues at this time. Job complete.

"Arrived on site and inspected cooktop with lighting issues on the right front and rear burners. When turned on neither one ticked not lighted. The 2 on the left ticked and lit as designed. I removed and replaced both burner heads, but still only smelled the strong odor of gas when I turned both right burners on. There was a massive buildup of grease and debris inside the old burner heads and also underneath the knobs to turn on the burners ordering all possible parts to complete the repair. NOAROffice to schedule return services due to part availability ; ordrng 1 WPW10244711 (HOLDER Right Front) and 1 7527P026-60 (HOLDER-ORF Right Rear) and 1 W10268434 (Assembly pipe manifold) and 1 WPW10110491 (SPARK MODULE)"

Arrived on site to install previous diagnose part. We removed failed ice bin and installed new one. Then tested unit found it to be working as designed. Job complete

Arrived on site to diagnose a refrigerator that is not dispensing water. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and advised that if water isn't cycled through unit regularly reservoir can freeze. No further repairs needed and no leaks were found at time of service.

"Arrived on site to test unit for latch not engaging, verified issue replaced latch, tested unit,unit works good, no leaks detected job complete."

Arrived on site to replace recirculating pump and filter head from previous diagnosis. Pump is was sent with is external drain pump. Needing recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump)

Arrived on site for microwave display not working and the door sagging. I inspected the unit and work area. I found the door sagging and the handle coming off the door 5304448492 making it no possible to open the microwave. I found the display frame 5304448491 falling apart.

"Arrived on site to inspect unit for rust spots in main cab of oven. Upon inspection found small spots of rust that did not cause any issue with cooking

"Arrived on site to inspect unit for not heating normally. Upon inspection found the switch broken causing a overheat, replaced switch and all the functions worked normally. Complete"

"Arrived on site for customer complaint of upper track broken, found right side upper track broken, I replaced track, unit tested good.

Arrived on site for refrigerator needing previously diagnosed s.s. Repair. Upon arrival reconfirmed issue then proceed to install needed compressor ui dryer etc. after pulling a vac and finding no leaks I charged unit with 3.75oz of refrigerant per manufacture for unit and reasse and tested unit. Found psi levels around 0 and 150 after 5 minutes and steady. Unit needs 24 hrs to cool call complete

"Onsite to install previously diagnosed parts. Replaced UI panel. Tested unit in normal cycle and timed cycle, turned off/on multiple times. Unit heats and responds to input, functioning as designed. Call complete."

"Onsite for washer getting clothes stuck under agitator. Found small pot holder stuck under agitator. Tightened spanner nut and replaced agitator due to spacing between agitator and basket. Ran diag cycle, unit now functioning as designed. Also, informed customer to try using a garment bag when washing clothes to prevent smaller items from getting stuck underneath. Call complete."

Arrived on site and inspected newly purchased side by side refrigerator cooling issues in the refrigerator compartment. Checked temperatures in both and got -4 & 39. Found the damper was defective and replaced it. Advised customer to allow 24 hours for the unit to reach optimal temperatures. Job complete

Arrived on site and inspected door customer removed and disassembled to clean and was faced with aged brittle parts of the door that broke so she wasnt able to reassemble after cleaning. Ordered parts needed. Office to schedule return services due to part availability ; ordrng 1 3186296 (Door liner) and 1 8184858 (Right trim BLACK) and 1 8184858 (Door trim LEFT) and 1 3196819 (Top trim black)

Arrived on site for dishwasher that?s leaking. Inspected unit and work area. Found the dishwasher full of water even though the unit was turned off. Checked underneath the sink and found the drain line going uphill into the garbage disposal. Drained out the unit and tested the unit in a normal wash cycle. Found the unit leaking immediately as the spray arms started. Open the door and found the bottom right hand corner of the door gasket not engaged in the door seal. Ran gauge the gasket and tested the unit. The unit start leaking immediately.Test the unit with a customer present and showed that the leak had been resolved. Went over the drain line issue as well as the door gasket issue. Unit is working as designed. Call complete.

Arrived on site to diagnose a range that is not functional. Found wall outlet worn out preventing proper contact with plug. Homeowner will need an electrician to correct the issue.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the on and off switch and tested the unit. Found the unit directional switch was out of place. Attempted to refit directional switch and Ian is now working as designed. Call complete.

"Arrived on site and inspected dishwasher issues. Confirmed the complaint and ran diagnostics and found the unit filled and cut off just after filling. I accessed the junction box and replaced the wire nuts. Tested the unit in consumer mode and found the unit wasnt filling, but would wash and drain. Ordering the inlet valve and will return with the control and switches. Unit will also need the console due to the start button sticking and not responding. Needs more work. Office to schedule return services.; ordrng 1 W10195049 (REG, WATER INLET)"

Arrived on site and inspected front load washer. Customer pointed out the door strike was broken. I photographed it and will order 131763302 Striker to complete the repair. Needs more work ; ordrng 1 131763302 (Door Striker)

"On-site for ice machine not making ice. Customer informed me that this unit is a replacement due to the original having visible damage. Customer stated replacement unit is not making ice, the door is loose, and installers (Fergusons Austin, Tx) sent a different model that was black instead of a stainless model as before. Also, that the installers switched the stainless door from the old model to the new one and added shims to it. The door is loose, has shims installed where the outer shell meets inner lining of door, and the door isnt seating properly causing a noticeable gap where the door and unit meet. Also, found unit not powering on due to failure of external drain pump. If unit is plugged into the wall directly, instead of into the drain pump, the unit powers on and is operational. Called techline spoke to Steve SR#7731640887.

"Arrived on site for complaints of noise coming from hood vent. Ran unit several times, could not duplicate issue. Unit running properly."

Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit has two icemakers and that the freezer icemaker was the culprit of the issue. Found the freezer icemaker stuck in the middle of a harvest. Checked voltage going to the motor and found 120 V. Replaced icemaker and found the unit did the same thing. Checked the door switch by checking voltage to the motor when the door switch was open and closed. Found 16 V to the icemaker when the door switch was open and 122 V when the door switch was closed. Spoke to CS and was advised to attempt to jump the water valve. Found the water valve coming on. Was then advised the only issue would have to be with the motor. Ordering another icemaker and will return .; ordrng 1 W10886939 (icemaker FC)

"Onsite for fridge temp not adjusting when changing coldness setting. FC -1 RC 38 degrees. Checked FC fan, damper, return- all checked good/not blocked. At control, RC thermistor 1.9vdc supposed to be 5vdc. Also from control, thermistor 6.4K when temp in RC is 43 degrees, within spec. Ordering control, and UI panel. Office to reschedule.; ordrng 1 researchSM#5(white) (UI control (white))"

Arrived on job for complaints no ice . Found the icemaker funnel blocked with ice. Removed ice and test.

Arrived on site to inspect unit for not heating. Upon inspection found the back tod shorted causing issue. Replaced tod and tested. All functions returned. Complete

Arrived onsite for the unit not heated and the light bulb was not working. Looked at the unit and found that the glow igniter was bad and the light bulb was broken. Replaced glow igniter. Tested the unit and unit heated much faster. Needed to order a light bulb as well. Rescheduled with customer ; ordrng 1 W10888179 (bulb-light)

"Arrived on site for dryer not heating and not turning . Getting correct voltage at block . Found thermal fuse had blown . Replaced fuse . Unit is heating and turning properly . ; ordrng 1 WP3392519"

Arrived on site for refrigerator not making ice. Upon arrival I found ice maker teeth fell out of alignment due to some air still in fill line from last repair. I was able to recorrect issue. Informed customer it would take 24hrs to fill bucket. Call complete

Arrived on site to diagnose a microwave that isn't heating consistently. Found unit working at time of service preventing proper diagnosis. Advised homeowner that when units are working an accurate diagnosis is not possible.

"Arrived on site and inspected the washer and found actuator arm is out of cam kit ring, replaced actuator and ran a calibration cycle and it is operating properly. Job complete"

"Arrived on site for customer complaint of heating issues, found inconsistent heating and blower fan not operating properly in test mode. Also found temperature sensor and control not reading the proper temperature, also found console not responding. Ordering console, control, temperature sensor, harness, and blower motor. ; ordrng 1 W11245567 (Blower) and 1 Cnote (Office to reschedule)"

"Arrived onsite for unit not draining well. Tested the unit in manual diagnostics. Filled the unit with water. While manually draining the water heard water draining slowly. Upon further inspection, found that a piece of clothing had got stuck in the drain line. Removed garment. Tested the unit. Unit tested good. No leaks at this time. No issues at this time. Let tenant know to use a garment bag for the smaller unit."

"Arrived on site to diagnose washer that is not spinning and has standing water. On arrival I ran the drain pump and found it making a loud grinding noise. Provided estimate to customer to drain washer and remove obstruction from pump, or replace if its dead. Drained washer. Removed drain pump and found a mask wadded up and wrapped around the pump blade. Removed mask and reassembled. Tested unit and verified drain is working as designed.

Arrived onsite to diagnose the unit for over freezing in the refrigerator. Looked at the unit and the fan was working in the refrigerator. Found that the thermistor was bad. Replaced thermistor. Turned the unit on. Let customer know to give the unit about 6-8 hrs to cool. No issues at this time. Job complete

"Arrived on site to inspect unit for dripping when filling cups. Upon inspection found the customer had a small pinhole in tubing, replaced tubing and all functions returned, 1-2 drops after valve closes are normal. Complete"

"arrived on site for complaints of upper rack clip missing. Also found retainer clip missing on bottom kick plate. Found rack clip and installed properly, and installed new retainer clip. Tested unit with customer. Job complete."

Arrived on site to follow up on oven that had an unresponsive console. Replaced the console and verified hang ups were gone. Ran temp test on unit to make sure temperatures were not running away. Verified unit is cycling as designed. Call complete.

Diagnosed a frozen drain,installed updated drain tube kit,defrosted drain checked water flow good.

Arrived on site for OVEN IS NOT WORKING--CAN HEAR IT IGNITE AND GAS COME ON AND THEN IMMEDIATE SHUTS OFF--NOT GET WARM OR WORKING--BROIL WORKS JUST FINE AND BURNERS WORK FINE. Placed in bake a didnt light flame until I opened the door. Removed oven flame spreader and found igniter was bowed outwards. Pushed igniter inwards and it lit first click with door closed. Reassembled to ensure flame spreader wasnt restricting air flow and placed in bake again. Igniter lighting as designed.

Arrived on site to diagnose a range with cooktop getting hot when baking. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and how oven vents. No repairs can be done to make the range operate cooler.

"Arrived on site to diagnose washer with same issue after previous repair, upon arrival I tested the unit and verified no fault codes and functionality through service diagnostics. There is no evidence of failure anywhere in the unit aside from potentially the suspension, I found that the unit is level but the suspension is not as reactive as it should be. ordrng 1 W11130362 (Suspension rods)"

Updated model and serial number. Arrived onsite for microwave not heating. Upon arrival tested unit and found vibrating noise coming from magnetron compartment. Unit would not heat. Lights and timer are functioning. Unit will need high voltage system replaced.

Arrived on job to replace previously diagnosed part. After replacement test operation.

"Arrived on site for dryer showing an error code. I inspected the unit and work area. I enter diagnostics and found error code f3e2 open or shorted moisture sensor. I tested the moisture sensor in diagnostics and found it working as designed. I ran the unit through a timed dry and a normal dry. I found the unit working as designed with no issues. I found the exterior vent pinched, I pulled out dry out some and cleared the vent tub. It is now clear and fRee flowing. Job complete."