Local Reviews
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Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven console display out. Upon further inspection, I found the display blank with no response to pressing the buttons. I cycled power to the unit and the display came back on. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. Unit is operating as designed. Due to the error code and the control and console have been replaced before, I am ordering the console & CNOTE-LSO PER CUSTOMER REQUEST and will return with the prescreened control. Also, will leave a sticky note to contact techline upon return service to document the issue with the error code again. Office to schedule return service when the part arrives. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11296171 (console)"
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously ordered parts for refrigerator. Installed closer, stop, and screws. Tested unit and found all is working properly at this time. No leaks were found at time of service"
Brandon C.
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of unit not heating, found ignitor wires loose at connector, I repaired wires, unit tested good."
Luis M.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for cooling compliant. Removed evaporator cover,found ice only on top right section of evaporator diagnosed sealed system issue. Ordering a new compressor and evaporator Incase needed at time of repair. Contact customer by phone to setup return date; ordrng 1 2HRS (2 HRS) and 1 W10913906 (COUPLING) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR )"
Lou S.
DISHWASHER KENMORE 665.13933K010 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and cleaned the corrosion from the diverter harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit displaying F9E1-drain pump error. I pressed the cancel button to engage the drain pump and I could hear that it wasnt operating properly. I pulled the unit from the cabinet and removed the drain pump,and found one of the empellars was broken off and the chopper blade was missing. I found the chopper blade broken into 3 pieces and sitting inside the sump. Using my wet vac, I vacuumed the drain hose that is coming out of the drain pump and found the remaining piece to the chopper blade inside the hose. Also found a black rubber piece of ink own origin. I am ordering the sump/motor assembly, drain pump, water inlet assembly, and CNOTE-2 HOUR JOB. Office to schedule return service due to parts being OOS and scheduling for 2 hour job. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 W11407411 (WATER INLET) an
Tyler G.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on Site for dishwasher that had a broken soap dispenser. After further inspection found that the soap dispenser door had a broken latch so I attempted to replace the new dispenser, but when I open the box of the new part found that the rinse aid door on the new dispenser was broken. I re-ordered a new dispenser and was able to reschedule the customer; ordrng 1 W10861000 (detergent dispenser)"
Lou S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit not plugged in. Plugged unit in and the unit failed to respond. Tested the outlet and found it good. Left the unit plugged in and inspected the harness at the junction box and found the L1 or black wire had shorted. Unplugged the unit and re-wires the junction box harness and plugged unit back powered up and I placed it in diagnostics showing no error codes. Continued with testing and the unit operated as designed.No water leaks observed during service, job completed."
Richard P.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived onsite for the refrigerator not dispensing ice and ice build up inside ice compartment. During testing found that that auger motor shaft is missing and there is 5 VDC going to the auger motor. Also notice that the damper motor was making a horrible noise. Also found that the separator door is not closing properly. Shaft, control board , separator assembly, diffuser will need to be replaced.. Ordering parts and office to schedule. ; ordrng 1 W11096215 (door-ice) and 1 WPW10258544 (shaft)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees and ice box=8 degrees. Placed unit in diagnostics and tested the ice maker and it failed. Removed the container cover and found the IM switch was disconnected. Reconnected the switch and retested and unit operated as designed. Leveled the unit and raised the right door to be flush with the left door. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Per tech support installed a uv drier,vacuumed system down unit would not hold a good vacuum and couldnt locate pressure loss,added refrigerant to find leak,found with movement of cap tube you can hear pressure loss called tech support used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Richard P.
WASHER MAYTAG MVWB765FC3 "Arrived onsite for the washer making a noise during agitating cycle. Ran diagnostics and found error codes F3E2, F2E1, F0E4, F7E9. There is a noise during the agitating cycle. Will need to replace water valve, console, control, gear case, stator, rotor, clutch on next visit because of the error codes that were present. Ordering parts and office to schedule ; ordrng 1 W11162441 (console) and 1 W11172234 (housing) and 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)"
James C.
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site and tested operation. Found noise coming from condenser fan once unit plugged in. Found harness not routed proper to fan motor and the blade was tapping on wire. Corrected routing of harness and found unit now working properly. Job complete
Al R.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Arrived on site and inspected freezer frosting and refrigerator not cooling.Confirmed the complaint and tested continuity on the defrost heater. Defrost heater was good. Removed and replaced defrost thermostat. Reassembled and advised customer to wait approximately 24 hours for optimal temperatures to be reached. No water hooked up to unit. Job complete.
Leonardo C.
RANGE WHIRLPOOL AGR5630BDW1 Arrived on site to test unit for oven not working. Test unit and found unit working correctly at this time. Turned unit on and off and unit heating correctly. Advised customer it could be a ignitor issue.
Tyler G.
WASHER WHIRLPOOL MVWC500VW1 "Arrived on site for washer leaking.After running 6 tests on the unit back to back and watching it fill the tub up completely and agitating and then draining I could not find any type of leak coming from the pump, over filling in the tub, The water inlet valve or from any other area of the machine. I did however notice that the process of running it there was water leaking from the closet just to the left side of the washer that had two water heaters in it and the water is coming from underneath the platforms at the water heaters are mounted on in the front right corner as soon as you walk into the closet door itself. I informed the customer that he was going to need to get a plumber under that platform in order to verify what is causing it to leak whenever the washer runs it is obvious that it leaks in one of the only when the washer is in use but the leak itself is not actually coming from the washer. Unit is functioning as designed Call complete"
Clif L.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to replace ignition switch harness for cooktop. Replaced harness and tested unit. Found all is functioning properly at this time.
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to test unit for upper rack stoppers missing. Replaced stoppers test unit and unit test good job complete.
Lou S.
WASHER WHIRLPOOL WTW4950XW1 "Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E5. Cleared the code and continued with testing. Unit operated as designed until it got to the agitation and spin tests and while attempting to agitate, the entire basket would spin. I tested the unit at the main control and all tested good. When I tilted the unit back I find where the gearcase had leaked oil and the cam was jammed into the gearcase to where the actuator could not shift between agitate and spin. I advised the customer of my findings. While in the process of repairing the unit, I found the gearcase shaft was seized to the basket and while attempting to get the gearcase out, the drain pump broke. No water leaks observed during service, job completed."
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven having error code F8-E0. Tested unit in normal operation and found cooling fan not activating. Performed diagnostics mode and tested in low speed and tested voltage from control. Found failed cooling fan. Removed fan and installed new. Assembled unit and tested all operations. All tested good.
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and replaced the upper rack for rust. Unit is now operating as designed. Advised customer on repair. All checks good.
David Z.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose refrigerator with right door not closing properly. Found that the top drawer was installed on upper notches and contacting the protruding shelf on the door. Installed drawer in proper location and moved door shelf. Retested and all is working as designed. Call complete.
David S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not draining properly. I inspected the unit and work area. I found fault code f1e2 control software issues cleared the fault code. I ran the unit through a diagnostics cycle. The unit operated as designed. I checked the fault codes again and found f1e2 still present. I found the UI operating as designed. I am ordering a control W11305296 to complete the repair.; ordrng 1 W11305296 (cntrl-elec)
Wesley P.
DRYER MAYTAG MGD7230HC0 Arrived onsite and replaced console and set up. All checks good. Unit is now operating as designed.
Jacob S.
WASHER WHIRLPOOL WTW5000DW1
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found UI is unresponsive, unplugged it for a minute and then set washer into a diagnostic cycle and found no water is leaking after service pointer repair by previous technician. UI is operating properly now. Control panel lock may have been on and reset by diagnostic cycle. No water leaks detected at time of service, job complete"
Jonathan S.
WASHER WHIRLPOOL GHW9400PW4 Arrived on site for washer having F-11 error code intermittently. Tested unit in normal spin cycle. Gained access to motor control and tested wire harness up to main control. Found failed MCU.
Brandon C.
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for customer complaint of lights not working in both sections, found failed modules. I replaced modules, unit tested good."
Tyler G.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher not cleaning dishes properly according to customer. Upon further inspection of the unit I found that the heating element was blown and also caked in about a centimeters worth of water sediment in calcium deposits all over the heating element the water and calcium deposits are also completely taking the inside of the sump assembly as well as both the lower and middle spray arms because of how much sediment was left over in the dishwasher it was causing other debris to get collected in the unit allowing it to clog further and not allowing proper water circulation and cleaning. This dishwasher will need a lot of different parts to allow proper waterflow because of how clogged it is with water sediment .Office to reschedule due to some parts being PSP; ordrng 1 W10165274 (screw) and 1 W10518394 (heater) and 1 W10671930 (tube-feed) and 1 W10872845 (filter) and 1 W11242945 (harns-wire) and 1 WPW10317197 (upper spray arm) and 1
Kevin B.
DISHWASHER KITCHENAID KUDE20FBSS0 "Arrived on site and inspected dishwasher and found no high drain loop, after correcting ran a diagnostic cycle and found saved error codes 6/4, 6/1. After diagnostic cycle started a normal cycle and it is progressing properly. job complete"
Richard P.
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the oven bake not heating. During testing found that the control board will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W11122560 (cntrl-elec)
Kevin B.
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site and inspected washer and found saved error code for long fill, ran all functions in manual diagnostics and everything passed. Also ran calibration cycle. Spoke with NEW techline Gary and he requested that pressure hose be checked, removed pressure hose and it is good. Could not find any fault with washer or any reason for error.
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for no ice. Diagnosed a defective icemaker,installed a new icemaker ran icemaker through a cycle water filled icemaker."
David Z.
DRYER WHIRLPOOL WED560LHW1 arrived on site to diagnose dryer with damaged panel. Found left side panel had a large scratch in it. Replaced left side panel. Tested and all is working as designed. Call complete.
Jonathan S.
RANGE WHIRLPOOL WCG55US0HS Arrived on site for cooktop front burner not staying lit on low setting. Tested burner and found valve needs adjustment. Adjusted valve to correct setting and tested and tested burner. Tested all other burners. All tested good.
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights flashing and making noises. Upon further inspection, the customer turned the unit on at the breaker and immediately the unit UI began to blink off and on and make a dinging noise. I pulled the unit form the wall and inspected the hv control. I didnt find any burn spots on it. I plugged the unit in and attempted to place it in diagnostics and it failed. When I went to put the control cover back on, I heard a relay clicking on the hv control. I advised the customer of my findings. I am ordering the hv control and CNOTE-AUTHORIZATION to replace the hv control and UI and will return with all prescreened parts. Upon return, I will replace the hv control and UI. I advised the customer that the control is OOS and the office will contact to schedule return service when the part arrives. Unit was left unplugged and the water turned off for safety. No water leaks observed during service.; ordrng 1 W11224256 (cnt
Robert J.
WASHER WHIRLPOOL MHW5630HC0 "Arrived onsite to replace previously diagnosed parts. Door latch, shocks (4) and inner door were replaced. Also reconnected dispenser hose that had come loose. Replaced parts, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
David Z.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher not spraying when in use. Performed diagnostic and found F4E3 error for wash motor not running. Found wash motor connector was not seated and just hanging in the motor. Pressed connector in and locked. Retested and unit is now pumping and working as designed. Call complete.
Brandon C.
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit bottom drawers not cooling properly, found drawers upon arrival at 37 degrees, good frost pattern, air flow and return tested good. Customer had unit filled 1/6 of the way full, instructed customer to fill unit to at least 60% full to help maintain cooler temperatures. Unit tested good.
Luis M.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived on site for door issues. Found gasket not sealing correctly to cabinet adjusted door remolded door gasket checked door seal good.
Lou S.
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the customer recently installed a new disposal. I removed the drain hose from the disposal and found the plug had not been removed. I removed the plug and tested the dishwasher in diagnostics. Unit is operating as designed and draining as designed. No water leaks observed during service, job completed."
Paul R.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Arrived onsite for a refrigerator to possibly replace sealed system parts. I saw where the customer had the block of ice in the upper right corner of the evaporator in the pic. On arrival the system had no refrigerant in it. Because of possible contamination and the compressor being so hot I replaced the compressor, evaporator, dryer, and installed a low side service tap. I vacuumed the system and it held a 30psi vacuum. I charged the system with 3.7 ozs of R134A. I tested the unit and found it working as designed. The unit is not connected to a water supply. Call complete."
Brandon C.
WASHER WHIRLPOOL WTW4815EW0 "Arrived on site for customer complaint of unit having some water left under tub at end of cycle, found this is the normal amount of water left at end of cycle. Unit passed all tests in diagnostic mode, customer has been using washer and completing cycles, tested good. I calibrated unit, everything tested good. No leaks.
Al R.
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site and inspected front load washer leaking.Found the weep holes in bellow were clogged with debris.Clean the debris and inspected the bellow and underneath and found no additional leaks. Job complete
Tyler G.
OVEN WHIRLPOOL WOD51EC0HB02 "Arrived on site for oven that had two doors not opening and closing correctly. Upon further inspection of the model I found that the door hinge springs are too tight on there and theres no way to adjust them to loosen up a bit and its causing the doors to want to shut and not stay open we will need to order for new door hinges two for the upper and two for the lower doors. Office to reschedule due to the fact that we will need to order these hinges and we do not have an exact timeframe as to when they will come in ; ordrng 4 W10639067 (hinge-door)s"
James C.
REFRIGERATOR KENMORE 106.5113921 Arrived on site and tested operation. Found bail arm hanging down and no resistance when moving up and down. Unit will need new ice maker. Installed new ice maker and verified operation. Unit tests good. Job complete
Jacob S.
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite for unit not washing correctly. Looked at unit. Saw that the spray arms were clogged with food. Let customer know. Job complete
Clif L.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator that is leaking from icebox. Tested unit and found failed icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Tyler G.
REFRIGERATOR KENMORE 596.755024 Arrived on site for icemaker that had the arm pop out of place. After further inspection and attempting to put the arm back in I found that when the farm was reinstalled into the icemaker and was able to move up and down the icemaker mediately started running with no issues at all because the call only took a few minutes to repair and did not require parts I only charge the customer the initial service fee and inform the customer that if it were to happen again to just try and adjust some of the items in the freezer so that way whenever the door is shutting it doesnt allow certain food items to grab that bar and pull it out Of place
Paul R.
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the wash arms and the dispenser gasket. I ran the diagnostics cycle and there were no water leaks present at the time of service. The old dispenser gasket had been glued in place and I had to cut it out in pieces so there was nothing to return. Call complete.
Scott M.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site ,replaced UI console . Control not needed . Ran preheat all checked normal with both ovens . No other issues or new error codes . Job complete ."
Al R.
WASHER MAYTAG MVWB835DW4 Arrived on site and inspected washer not filling.Ran diagnostic test and found several coins near the washplate preventing the washer from preforming as designed.Removed and ran diagnostic test mode and unit tested as designed.Job complete
Al R.
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site and inspected refrigerator for no cool issue.Confirmed the refrigerator temperature was 60 degrees.Freezer was 50 degrees.Ice maker was operating, but not making ice due to temperatures. The inside of the ice maker is flaking and leaving black particles in customers water.Found a massive ice buildup on the left side of the evaporator, causing the cooling issues.Evaporator fan was running, but at slower speed than normal.Looked to be a restriction.Ordering a sealed system repair and all parts associated with the repair.Office to reschedule for return service visit ; ordrng 1 876764 (VALVE) and 1 CNOTE (2 HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECHNICIAN ) and 1 RESEARCH (ANY ADDITIONAL SEALED SYSTEM PARTS NEEDED FOR REPAIR ) and 1 W10309988 (COMPRESSOR )"
Leonardo C.
DISHWASHER WHIRLPOOL MDB8959SBW1 Arrived on site to test unit for burning smell. Test unit and found melted wires nut. Replaced wirenut test unit and unit test good job complete
David S.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for a crack in the fridge liner. I inspected the unit and work area. I found the edge by the door chipped away and cracked going back into the fridge. See so quick pics. I Called Techline spoke with Steve got sr# 7728679858. I advised techline of the situation and was told the kit I was sent out with will no work with a chip missing out of the line. I am ordering the appropriate repair kit 8212572. The office will reschedule, the part has to come from the manufacture. ; ordrng 1 8212572 (repair kit)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for control issues. Customer received different owners manual then unit delivered. Refrigerator at residence doesnt display actual temps per customers request,informed customer unit at residence is low tier French door then what she is expecting and shown on her manual. Unit is cooling
Brandon C.
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for customer complaint of unit not starting at times unless bumped, found unit was running when I arrived, found lots of suds, found error codes 6-4 7-1 2-1, stuck keypad, open float switch, and no heat, ran diagnostic test cycle after clearing error codes, unit tested good, no error codes after diagnostic cycle. Instructed customer to use different soap/not as much soap.
David Z.
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site to install dispenser to resolve leaking valve issue. Replaced dispenser housing and tested. Unit is now working as designed with no leaking found. Call complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of unit not making ice and not dispensing ice, found E2 error code, failed ice maker, found auger motor burned up, ordering ice maker and auger motor. ordrng 1 W10822606 (motor) and 1 W11294907 (ICE MAKER)"
Kevin B.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and inspected refrigerator I found it is not making noise at this time four days ago customer sent a video to the office stop raider fan making ice buildup. That evening The customer unplugged the refrigerator overnight, remove evaporator cover and found a ice sheet along the top of the evaporator but the rest of the frost pattern looks good, took pictures and sent to CS. Find metal appears to be in the incorrect location .Spoke with tech line they recommended the correct location and said ice was due to the bimetal stopping defrost before it was complete. 7728676918"
Luis M.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for no cool. Removed cover found ice ball on inlet to evaporator,diagnosed a refrigerant leak. Replaced compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good,checked frost pattern good.
Wesley P.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite and replaced the CCU. Unit is now operating as designed. All checks food.
Jacob S.
OVEN MAYTAG MES5870AAC Arrived onsite for not heating above 200 degrees. Tested unit. Found that bake element was broken. Replaced bake element. Tested unit. Unit test good. No issues at this time. Job complete.
Brandon C.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of lights not working in freezer and some in fresh food section, found failed module inside freezer, I replaced module, unit tested good.
Scott M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site . Heard faint knock noise once ,couldnt detected where it was coming from except from back . Rearranged water lines and power cord ,after running full diagnostics. Used pads on condenser . No water leaks detected at time of service. Told customer to give it a few days to see if noise returns . Job complete ."
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed ew control. Tested operation and found unit working properly. Job complete
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new control panel. Tested operation and found unit working properly. Job complete
David Z.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose refrigerator that was freezing some items in the RC. Found temps lower then set temps, customer had it set at 43 but temp at 29. Found diffuser is working fine. Ordering UI and thermistor to resolve.; ordrng 1 12002355 (thermistor kit) and 1 W11284720 (panel-ui)"
Paul R.
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived onsite for a microwave that is not heating and is chattering when it doesnt heat. I found multiple issues. I found the blue wire connector on the rear microswitch bent and loose and the locking tab on the interlock broken. I replaced the right side interlock and both switches. I tested the unit multiple times and it worked but it failed about the tenth time I closed the door. I removed the door hinge screws and saw the right hinge hole out of round. I replaced the right hinge and when attempting to put the screws back in I found the right side door bracket screw hole stripped. This is causing the hinge thru hole for the screw to get out of round and allowing the door to shift and not close the microswitches. The door will need to be replaced.
Lou S.
OVEN WHIRLPOOL SF367LEKT0 "Arrived on site too inspect range control blank. Upon further inspection, I found the display blank. Pulled unit form the wall and unplugged it and checked voltage at the outlet. Voltage is good. Plugged the unit back in and it began to operate. I tested the oven and it operated as designed. No gas leaks detected during service, job completed."
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. I pierced the dryer and found the system full of refrigerant. I plugged the unit in and found the compressor building pressure as designed. I evacuated the system. I installed a dye dryer and access valve in the compressor. I removed the evaporator and replaced with new. I pulled a 30inch vacuum on system, and monitored pressures. I found the pressures holding. I charged the system with 4.5 oz of refrigerant. I watched the high and low side equalize at 60 psi. I powered the unit on and found low side pressure at 0 and high side pressure at 145. I watched the evaporator for frost pattern to form. The unit has a good frost pattern. Sealed system is working as designed. I reassembled the unit and found the fresh food door switch broken. I am ordering a new switch W11396033. ; ordrng 1 W11396033 (SWITCH)"
Robert J.
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite to replace previously diagnosed parts. Replaced drain pump, tested unit and unit functions correctly. Job complete."
Leonardo C.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and fo7nd bake burner not sitting correctly on valve. Secured burner test unit and uni5 test good no leaks present at this time job complete
Scott M.
FREEZER WHIRLPOOL WRT138FZDB00 Arrived on site for water dripping from air channel in fresh food . Ran harvest on IM valve never actuated . Looks to be a periodic defrost issue for dripping . Ordering control and thermistor . Please call to set return ; ordrng 1 W11353813 (CONTROL) and 1 WPW10383615 (thermistor EVAP )
Brandon C.
REFRIGERATOR KITCHENAID KBRC36MHS01 "Arrived on site for customer complaint of noise issue, found sheet metal noise coming from condenser area, unit cooling just fine, adjusted condenser, and instructed customer to clean coils. Unit tested good."
Scott M.
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for oven just clicking , found someone had previously came out and bent spark igniter . Replaced spark module after replacing igniter. Unit is now firing and preheating normally . No gas leaks detected at time of service. Job complete ."
James C.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site and found display off and unit not functioning. Tested voltage and found proper voltage at control. Installed new control and tested operation. Unit test good. Job complete.
Robert J.
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived onsite for microwave light issues. Tested unit and the light was turning on and off as the door was open and closed but according to the customer it was an intermittent issue along with a door open indicator while door was closed. Recommend replacing door switches. Installed parts and as soon as the unit was plugged in, the fuse was blown. Need to order fuse (2) and additional switch just in case. Office to reschedule.; ordrng 2 W10138793 (fuse)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)"
David Z.
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose oven with F9E0 error present. Error is for miswire. Removed junction box cover and redid all connections. Found grease in one of the wire nuts that was likely blocking connection in the ground. Removed all wire nuts and cleaned and redid all connections. Put unit back together and retested. Checked bake and broil as well as light, and light is no longer flickering and elements are good. All is working as designed.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site and inspected refrigerator and found at this time there is no frozen items in the fresh food section, ice production is good, and dispenses correctly. Took Pictures. Spoke with tech line they recommended replacing damper/diffuser anyway 7728677560"
Scott M.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site for IM leaking some more . Found valve has started dripping . Ordering upper valve . Please make an Sm only call . No other water leaks detected at time of service. Call to set return .; ordrng 1 WPW10341329 (water valve assy)
Richard P.
REFRIGERATOR WHIRLPOOL MTB1954ARW Arrived onsite for the refrigerator ice maker not working and leaking. During testing found that the ice maker is leaking. Replaced ice maker and it tested good and no leaks detected complete.
Al R.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and inspected electric range sparking.Customer had unit unplugged since the issue.Found the Main harness at the L1 (red) was durned and will need replacing.Ordering W11416847.Office to reschedule for return visit ; ordrng 1 W11416847 (MAIN HARNESS )
Jonathan S.
VENTHOOD WHIRLPOOL KVWB406DSS Arrived on site for venthood not working. Inspected nit and work area. Found filters due to be cleaned. Tested fan operation and performed suction test. Found unit operating as designed. Informed customer on operation. All tested good.
Leonardo C.
OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site to test unit for unit over 50°. Replaced sensor and calibrated oven test unit and unit test good oven at 354° average temp job complete.
Richard P.
REFRIGERATOR GE CSS25USWCSS Arrived onsite for the water dispenser not working properly. During testing found no issues with the water dispenser. Tested it with a gallon jug to see if the issue would come back. But all functions tested good. No issues found at this time. Complete
Kevin B.
REFRIGERATOR WHIRLPOOL MSF25D4MDM01 "Arrived on site and inspected refrigerator and found water is not dispensing removed water filter and it is dispensing properly now. Customer has a new filter on hand and after reinstalling it water is still operating properly. Issue was a faulty filter or it was due to be changed. job complete"
Leonardo C.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for gas smell. Test unit and found valve not closing all the way leaking gas. Replaced valve test unit and unit test good no leaks present at this time job complete
David S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not washing dishes. I inspected the unit and work area. I found fault codes F4e3 wash motor not running, f7e1 no heat. I ran the unit through diagnostics and found good voltage to the motor, the motor is humming and clicking but not washing. I forwarded the cycle to activate the heating element and the element did come on. I am ordering a sump and motor assembly W11085683 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11085683 (pump&motor)"
David Z.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on site to diagnose no cool refrigerator. On arrival unit has no power to it. Checked wall outlet and found outlet only putting out 20v. Checked upper socket and found 120V. Plugged unit into good socket and refrigerator powered up immediately. Unit is now cooling. Advised resident to contact property manager to resolve outlet. Call complete.
James C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found door latch error. Found latch good and control recognizing door closed and opened. Also found wash motor not running during test cycle. Found proper voltage to wash motor indicating failed motor. Unit will need new sump assembly to repair. Sump assembly on back order and office will have to contact customer when part becomes available to set up return services.; ordrng 1 WPW10671941 (pump&motor)
David S.
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit with a cup of water. I found the unit sparking coming from the magnetron wiring. I called tech line and spoke with rich, I advised tech of the situation. I got sr# 7728673542. Techline advised replacing the magnetron, capacitor, diode, and transformer. i am ordering magnetron W11230995, diode W11256462 to complete the repair. The office will reschedule due to the magnetron being an expart. ; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode)"
Al R.
RANGE FRIGIDAIRE LGEF3045KFE Arrived on site and inspected range control issues and temperature sensor error code.Confirmed both and removed and replaced both.Reassembled and unit tested as designed.Customer satisfied.Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived onsite for ice over freezing inside ice maker. Looked at unit. Saw that the unit was set to negative 6, causing the ice to over freeze and clump together. Set freezer setting back to 0 recommended. Removed frozen ice from ice bin to start over with a new bucket of made ice being made. Let customer know to give new ice time to be made. No leaks at this time. Job complete"
Jacob S.
VENTHOOD WHIRLPOOL UVL6048JSS0 Arrived onsite for unit having flickering lights. Tested unit. Saw ver very faint flicker from the lights. Called Techline. Suggested that the unit may not be getting the full 120v and 60hz from GFCI breaker. Got sr#7728675463. Spoke to builder about issue of an electrical issue going to the unit. No other issues at this time. Job complete
Scott M.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for upper rack falling down . Found rail clip on sump and one roller wheel about to break off . Replaced upper front wheel assembly and replaced rail clip . No other issues found with washer . No water leaks detected at time of service. Job complete .
Clif L.
DRYER WHIRLPOOL MEDB765FW0 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found only half power at wall outlet. Advised homeowner on findings and electrician will be needed to complete repair.
David S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for fridge making a noise. I inspected the unit and work area. I spoke to the customer about the noise the fridge is making. I gained access to the evaporator fan and found no obstruction or anything lose. I inspected the compressor and the condenser fan. I found everything operating as designed. I spoke to the customer about how the unit operates, and the noises itll make when it goes through defrost and when the compressor turns on. Job complete."
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher upper rack rusting. Upon further inspection, I found the upper rack with a rust spot on the left side where the dispenser door hits when opened. I removed the rack and found more smaller rust spots on the underside of the rack (photos) which appears to be from lack of protective covering. I replaced the upper rack with a new rack and transferred the wheels and manifold to the new rack. Placed rack ack in unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Brandon C.
REFRIGERATOR JENN-AIR JF42NXFXDW01 "Arrived on site to replace ice maker optics, and butter bin with rail. After replacing all parts, unit tested good, Instructed customer to give unit 24 hours to operate properly.
Lou S.
OVEN KITCHENAID KEBS207SSS04 "Arrived on site or inspect wall oven top oven not reaching temps. Upon further inspection, I pulled the unit out from the cabinet and placed on my dolly and removed the back panel. I checked ohms to the bake element and found open. I removed the element and found it had shorted out and broken. I tested the TOD ad bake element and both were good. I replaced the element and tested and unit is operating as designed. Job completed."
Leonardo C.
DISHWASHER KITCHENAID KUDE40FXSS5 Arrived on site to replaced adjuster kit. Replaced kit test unit and unit test good job complete
Richard P.
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for the ice machine not making ice. Installed new grid cutter and ice machine tested fine. Complete
Wesley P.
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite and found water turned off to fridge. Restored function by turning water on. All checks good.
Wesley P.
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite or broken strike and installed a new strike. Tested operation. All checks good. Unit is now operating as designed.
Al R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected dishwasher and found pump and motor were defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Al R.
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the control, calibrated and rested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
Lou S.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that his extended warranty had sent out a different service company and they told him the unit needs a new door because the fill tube heater was bad. I advised the customer of the service fee and they were good with it. I found the RC evaporator has ice built up on it and the temps in the fridge are too high. I tested temps in the FC=14 degrees. I tested the ice maker and its operating as designed. I advised the customer that they dont need a door, but would need to have the hv control, RC evap cover, and fill tube heater replaced. No water leaks observed during service. Job completed. If repair is approved, unit will need the HV control, RC evap cover and fill tube heater assembly replaced. Ordering the parts plus both UIs and the ice maker just in case."
Scott M.
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site replaced control and sensor . Ran temp check . All checks normal . No gas leaks detected at time of service. Job complete .
Al R.
REFRIGERATOR KITCHENAID KSRP25FSSS01 Arrived to install previously ordered part.Removed and replaced the start device and found there was no capacitor on the old start device.After approximately 3 minutes compressor powered on. Told customer to wait approximately 24/48 hours for unit to reach optimal temperatures. The unit was unplugged when I arrived.No water was hooked up to the refrigerator.Job complete
Richard P.
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite for the dishwasher panel dented. Replaced panel that was provided by the customer and dishwasher tested fine. Complete
Brandon C.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to replace control, console, and harness, after replacing all parts, unit tested good. No leaks.
Scott M.
RANGE WHIRLPOOL WFE320M0EW2 Arrived on site for damage to rear of range . Found terminal block broken and and cover missing . Ordering harnes cover and screws . Call to set return .; ordrng 2 W11233072 (screw)s and 1 W11416847 (MAIN HARNES ) and 1 WPW10326122 (cover-blck)
Tyler G.
REFRIGERATOR WHIRLPOOL WRF535SMBW00 Arrived on site for icemaker that wasnt Producing ice properly. After further inspection the icemaker area I found that the icemaker to get stuck mid harvest even though it was still receiving 120 V it was not able to finish the cycle so I went ahead and replace the new icemaker and everything is functioning as designed. Call complete
Kevin B.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site and inspected refrigerator and found it is 50° inside, removed evaporator cover and found no frost pattern..; ordrng 1 W10143759 (drier (service)) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (COMPRESSOR ) and 1 W11125124 (STARTER KIT)"
Richard P.
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for the dryer not turning on. During testing found that theTerminal block is no good has burnt wires. Will need to replace terminal block and repair wires. Ordering parts and office to schedule. ; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
Jonathan S.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer over heating and making noises 15 to 20 minutes in cycle. Inspected unit and work area. Found driver vent runs under home and no screen on exit (see SD-QuickPic). Performed temperature test on unit and found unit reaching above 240° with vent on and not cycle temperatures. Tested with vent off and found unit operating as designed. Advised customer not to use until vent has been cleaned. All else tested good.
David Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site to install ice bucket to resolve binding dispensing issue. Installed new ice bucket and retested. All is working as designed. Call complete.
Leonardo C.
MICROWAVE AMANA AMV2307PFS3 Arrived on site to replace board and fan. Replaced both parts test unit and unit still not working. Test unit and found wires to fan blower cut. Will need to order new harness ordering main harness W11300385 but will have to do a part research. ; ordrng 1 PARTRESEARCH (PART RESEARCH ) and 1 W11300385 (MAIN HARNESS )
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the outer trim coming off of the oven door, I removed and replaced the outer door glass/trim and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed old dryer and compressor and open compressor box to find mounting bolt on old compressor not on the new compressor. Found that the unit part had served over to another part number which did not include the mounting bolt and a mounting bolt kit would need to be ordered. Ordering kit and will need to return with same parts. Office to reschedule customer due to delayed shipping. ; ordrng 1 482801 (mount-tray) and 1 WP279368 (adhesive)
Tyler G.
REFRIGERATOR MAYTAG PBF2555HEW Arrived on site for a fridge not cooling properly. After checking the previously installed thermistor and control dampener and insuring their functionality. I found that the thermistor was fine but the dampener motor had some sort of paste around it (possibly from factory or how it was shipped) that was constantly getting logged between between the pivoting point of the flap opening and shutting. I cleared away all the debri and unit started opening up and shutting properly. I then checked temp readings in the freezer and fridge. It got down to 0 degrees in freezer and 33 in the ff section. I also found coils to be extremely dirty and advised customer of yearly cleaning maintenance. Unit functioning as designed call complete
Jonathan M.
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found light frosting occurring at the top right corner of the freezer section. Checked gasket and gasket appear to be closing all the way around the freezer section. Found minor holes in the top right part of the liner where the door seals. Used silicone to seal off edges and door and tested unit. Unit appears to be working as designed. Call complete.
Richard P.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for the dryer not heating properly. Maintenance technician installed new power cord and I tested dryer. It tested just fine and is heating really good. No issues found at this time. Complete
Noah D.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to inspect oven for time issues. Replaced console and connected oven to WiFi. No problems found. Job complete
Paul R.
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived onsite for a dishwasher with a water leak from underneath. I found the hose washer split where it connects to the fill valve causing the leak. I replaced the hose washer and tested the unit. There were no other water leaks present at the time of service. Call complete.
Richard P.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for the refrigerator not cooling properly. Installed new start device that was ordered and compressor is working fine and staying on. Complete
Noah D.
RANGE WHIRLPOOL WFE515S0ES0 "Arrived onsite to inspect oven for always heating element, checked switch and found the switch had grounded itself. Replaced switch and found no issues.
David S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator, and lifted the left side of the evap tray up using permagum. I installed the new mounting tabs, and zip tied the evaporator to them. I installed the new evaporator cover, secured it with new screws I all four tabs. I installed all components according to service pointer W11092686F. I started the unit and found all operations working as designed. Job complete.
Brandon C.
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for customer complaint of unit not washing, found pump and motor/sump had failed, I replaced part, unit tested good, no leaks."
Lou S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer provided pictures of the unit with water droplets on the door and in the tub. I found there is no rinse aid in the dispenser. Customer showed me the water damage under the sink ad I found spots of where water had caused bubbles in the wood under the sink. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks found. I found some small rust spots in the front left and right corners of the tub. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon recommended taking two afresh tablets and dissolving them in two quarts of warm water then taking a magic eraser and getting the rust spots out. No water leaks observed during service, job completed."
Jonathan M.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washing machine thats making a vibration sound during inspection. Inspected unit and work area. Placed in in-service diagnostics and found an F9 E1 (long drain) error code. Placed unit in an auto test and found unit draining water out extremely slowly during the drain and spin taking off with water in it. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Noah D.
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not heating and no fan, found the wires inside microwave cut at connectors, ordering wiring harness. Office to reschedule; ordrng 1 W11206558 (POWER CORD) and 1 W11300385 (HARNESS)"
Brandon C.
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for customer complaint of unit not dispensing water, I removed filter, unit tested good, put filter back, unit tested good. Tested water valve at least 30 times, unit functioning properly."
Tyler G.
REFRIGERATOR JENN-AIR JSD2789GEB Arrived on site for refrigerator that would not dispense ice properly. After further examination I found that the door shoot to the ice dispenser was broken and not sealing properly I retest the units dispenser and everything is working as designed. Call complete
Tyler G.
RANGE WHIRLPOOL WFE525C0BB0 Arrived on site for range that had two right burners only turning on on the high level and not adjusting temp. After running diagnostic test I found both infinite switchs to the right burners were not regulating properly and had huge burner marks on them. Tested unit thoroughly to insure entire range worked properly. Unit functioning as designed call complete
Jonathan S.
OVEN WHIRLPOOL WFG720H0AS1 "T.O. Arrived on site for range not igniting. Gained access to burner and tested operation. Found DSI control not reading spark igniter. Found wire harness not insulated. Found service pointer W10702913A on bake igniter not igniting. Found unit needed new insulated wiring harness and burner assembly. . ; ordrng 1 SEENOTE (REQ AM) and 1 W10700720 (burnr-oven)"
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previous diagnosed parts. I gained access to the water lint and turned off the water. I removed the failed filter housing and replaced with new. No water leaks detected. Job complete.
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to diagnose a refrigerator with missing parts. Found new door did not come with stop, closer, or screws. All three parts will need to be replaced to complete repairs. .; ordrng 1 W10918010 (closer) and 2 WP98165 (screw)s and 1 WPW10191119 (stop-door)"
Paul R.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for a washer making a weird sound during the spin cycle and noisier than normal in the other cycles. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran the manual high speed spin test and could hear the noise the customer was concerned with. I removed the basket and checked for anything in the tub and found it clean. I made sure the hub screws were tight. I ran the manual high speed spin test with the agitator removed and the noise was still coming from the basket. The basket will need to be replaced. Ordering W11172199 basket. Office to RS.; ordrng 1 W11172199 (basket)
Jonathan S.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for stacked washer having error code F9-E1. Found external drain not attached to unit. Customer stated they removed it to check if clogged and it has holes in it. Inspected drain hose and found hole are from inside to out of drain. Performed diagnostics mode and checked fault codes. Found F9 E1 slow drain, F8 E1 water not detected, F5 E2 Door lock Error F5 E4 Door not opened between cycles. Will to replace to drain and continue to diagnose; ordrng 1 SEENOTE (STACKED UNIT MAY NEED 2 MAN) and 1 W11281268 (DRAIN HOSE)"
David S.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to install previous diagnosed parts. I installed the new pump and motor assembly. I tested the unit and found the wash motor not activating. I tested voltage to the unit at the outlet and junction. I found good voltage. I tested voltage while the unit was in operation and found no voltage drops. I tested the door latch and found it working. I tested voltage from the control to the wash motor and found good voltage. I tested the wiring harness for continuity, and it showed good. I tested the resistance on the wash motor and was showing OL. I am ordering a sump and motor assembly W10837401, main harness W11227372, door latch WPW10653840. The office will reschedule, the sump and motor assembly is showing to be an expart.; ordrng 1 W10837401 (pump&motor) and 1 W11227372 (harns-wire) and 1 WPW10653840 (door latch)"
Noah D.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site to inspect fridge for not closing in the bottom tray, checked filter and found the inserts bent causing closure issues. Replaced filter with new filter provided by customer and the door closed once bottom trim was realigned. Complete"
Noah D.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking inside washer, spoke with Techline Sr #7728580720 and found that dispenser needed to be ordered from factory due to new design. Office to reschedule Service pointer. W11481731; ordrng 1 RESEARCHFROMFACTORY (RESEARCH ) and 1 W11437244 (DISPENSER )"
Brandon C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for customer complaint of frost build when first installed, found freezer door to be sealing correctly, no frost anywhere, instructed customer to keep an eye on the unit. Tested good."
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger motor not spinning, replaced motor and found no change, ordering control and UI to fix the issue. Office to reschedule ; ordrng 1 W11093037 (CONTROL ) and 1 W11227909 (UI )"
Robert J.
DISHWASHER KITCHENAID KDTE404DSP0 Arrived on site to test unit for leak. Found clear signs diverter seal leaking. Replaced sump and motor. Did not install dishwasher.
James C.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and installed new control and ui. Tested operation and found unit working properly. Job complete
Lou S.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer pulled the unit out of the kitchen into the dining area due to lack of space to work. Due to the unit RC section freezing up, I removed and replaced the fan scroll, thermistor, hv control and UI. When I removed the fan scroll/evap cover, I found the thermistor wrapped around the fan harness connector and corroded. I placed the new thermistor on the suction line and secured it with foil tape and a ziptie. Once I had the unit reassembled, the customer put the unit back in its place and I reconnected the water Iine. Plugged the unit back in and the unit began to cool. No water leaks observed during service, other than the usual water from the drain pan underneath, job completed."
Robert J.
DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived on site to test unit for leak from dispenser. Tested unit found bad dispenser. Replaced dispenser. Tested unit, unit works good. No leaks detected. Job complete."
David S.
WASHER MAYTAG MVWB955FW0 "Arrived on site to install previous diagnosed part. I gained access to the drain pump and replaced it with new. I put the unit into diagnostics and ran the service diagnostics verification cycle. The unit filled, drained, agitated and spun as designed. Unit is operating as designed, not water leaks detected. Job complete. No water leaks detected."
Scott M.
OVEN WHIRLPOOL ACR4303MFW3 "Arrived on site for oven not working . Found terminal block and harness burned up . Ordering main harness .; ordrng 1 W11134841 (harns-wire)"
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and removed cooktop and test all valves and orifices no gas leaks detected at this time. Job complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of unit making ticking noise and no ice production. Found noise coming from damper control, and failed ice maker, I replaced ice maker and damper, unit tested good."
Robert J.
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived on site to test unit for leak. Tested unit found bad deflector gasket and deflector. . ; ordrng 1 WP8269259 (gasket) and 1 WPW10274926 (deflector)
Lou S.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator ice maker making too much ice, water being dispensed not cold enough and drawers falling out. Upon further inspection, I tested temps in the FC=9 degrees & RC=40 degrees. I found the ice maker arm and fill tube chute were broken. I removed and replaced the ice maker and tested. IM operating as designed. I found that the lower shelf in the RC section is warped and the drawers do not stay on the rails and will need to be replaced. I tested the temps of the water being dispensed and found the water temp to be 70 degrees. I advised the customer to give the water a few days to cool due to the ice maker constantly filling and see if it helps. I am ordering the lower shelf, the right, left and center tracks, water reservoir(just in case), and office to schedule return service. No water leaks observed during service.; ordrng 1 W10801011 (reservoir) and 1 WPW10468555 (track LEFT) and 1 WPW10468556 (track RIGHT) and 1 W
Clif L.
REFRIGERATOR WHIRLPOOL WRS970CIDH00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found controls not communicating properly causing cycling error and extreme temperature fluctuation in freezer compartment as well as defrost failure in RC. Main control and user interface will need to be replaced to complete repairs. Office will need to have appointment authorized prior to return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10822647 (cntrl-elec)
Noah D.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect fridge for blowing breaker, upon inspection found high resistance at HV board, replaced inverter and hv board. Tested fridge for issues. None found at the time. Advised customer to watch fridge for further issues. Complete"
Kayman B.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for range with flickering display and moves sequence without touch. Upon inspection I could not get the unit to recreate the issue. I found many stored error codes for a console communication issue. I will need to order the Console (W11339755) to compete repair and return with the main control as well. . ; ordrng 1 W11339755 (CONSOLE )
Jacob S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Arrived onsite for unit no dispensing water or ice. Tested unit. Found that the water reservoir was frozen. Possibly the damper door is not closing properly causing the freezing issue in refrigerator. Ordered parts. Rescheduled with customer. ; ordrng 1 WP12791416 (thermistor) and 1 WPW10594329 (DAMPER CONTROL )
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for right front burner valve not turning. Found broken valve, replaced valve test unit no leaks present job complete"
Andy B.
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previously diagnosed rotor, stator, control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. Also spoke with customer on loading and soap usage. No water leaks present at time of service."
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived to inspect French door refrigerator making too much ice.Confirmed the ice maker is working and advised the customer on how to turn the ice maker off.Customer satisfied.Unit temperatures were within natural ranges.All water lines were dry at the time of service.Job complete
Kayman B.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived onsite for refrigerator with intermittent light failure. Upon inspection I found the upper light module in the RC section dim and flickering. I also found the freezer light doing the same. I replaced the freezer light and all light returned to normal function with correct amount of light. Job complete.
David S.
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site to install previous diagnosed parts. I gained access to the cooling fan and replaced new. I put the unit into diagnostics and tested the cooling fan, it comes on. I put the unit into a bake and the fan came on when called for. Job complete.
Wesley P.
DRYER MAYTAG MGD7230HC0
Lou S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit having defrost issues, I removed and replaced the FC evaporator harness ad thermistor and the UI control in the RC section. Plugged unit in and tested. Unit is operating as designed and has a good frost pattern on the evaporator. Advised customer to give unit at least 12 hours to completely cool. No water leaks observed during service, job completed."
Scott M.
DRYER AMANA NED4655EW1 Arrived on site for poor drying . Found blower wheel not attached to motor shaft . Ordering motor and blower wheel .; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Tyler G.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to diagnose fridge that had a flickering light issue as well as ice buildup in the freezer. After further inspection found at the bottom right LED light in the freezer had burnt out not allowing proper connection through the rest of the wiring circuit to the other LED lights after replacing the bottom right LED the entire fridge is not functioning as designed in the sense of lights are coming on and off and they should but we will need to return with a new freezer door gasket for this unit the top left corner of the gasket has a broken internal magnet strip not allowing the door to shut properly one of the corners and How long too much ice build up to form near the top inside the freezer I was unable to locate the gasket part needed for this fridge we will need to verify access depart and office to reschedule after we figure out when the parts available; ordrng 1 UNKNOWN (FREEZER DOOR GASKET)
Luis M.
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site to install parts prev tech ordered. Rna diagnostics all test passed,replaced grid cutter assembly Grid cutter
Kayman B.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for uneven refrigerator doors. Upon inspection I found the doors slightly out of level. I leveled the doors and could not find any gaps or evidence of water collecting anywhere. Job complete.
David Z.
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site to follow up on built in refrigerator that was losing cooling on RC. Found the return air vent blocked with ice and frost. Advised customer we need the updated foam air block kit, ; ordrng 1 8201798 (block-fan)"
Paul R.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite for a dishwasher not draining and displaying an F9E1 error. I found no loop in the drain line at the disposal and I advised ms to have a longer drain line installed to allow for a loop to prevent the disposal clogs in the drain line. I found the cutter on the drain pump impeller had broken jamming the drain pump. I recovered all 3 pieces that made the cutter complete. I took pics per technical service pointer W11482561. I reinstalled the pump and advised the customer to clean the large debris off the dishes before loading them and running the machine until we can return with a new pump. I explained to the customer that the office would call with a RS date. Ordering W11482561 drain pump.; ordrng 1 W11482561 (DRAIN PUMP)
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found defrost heater wiring not fully connected above evaporator. Rewire unit properly and tested unit. Found all is functioning properly at this time. Homeowner signed defrost waiver and will defrost unit for 24 hours to restore function.
Scott M.
DRYER WHIRLPOOL WED560LHW0 "Arrived on site ,replaced control thermistor ,reset internal exhaust tube with screw as well as used pads . Unit is operating properly. No lint build up at time of service. Job complete ."
Brandon C.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of unit not making ice, and cooling was lost. Found unit not going into defrost on its own, I tested unit in diagnostic mode, found heater was good, bi metal was good, I replaced main control and UI control, also set to basic defrost mode. All fans working, evap, condenser, ice maker fan. Unit tested good."
Al R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher not powering on.Check the outlet and outlet checked good.Removed the junction box cover and found the white wires werent connected properly.Correct the issue, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
Leonardo C.
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for door not closing correctly. Test unit and found broken active hinge. Ordering new active hinge Wpw10299224; ordrng 1 Wpw10299224 (HINGE ACTIVE)
Clif L.
FREEZER WHIRLPOOL WZC3115DW01 Arrived on site to diagnose a freezer that is getting hot on the outside of unit. Tested unit and found no failures or indication of malfunctioning parts. No repairs are needed at this time. Advised homeowner on refrigerant and its need to move heat.
Kevin B.
MICROWAVE GE PVM9215SK2SS "Arrived on site and inspected microwave and found when sensor mode is used a Steam sensor error is displayed, microwave works on other functions and heats properly. Send a video to KB/AHS, Control board and steam sensor was already replaced by another company 10 months ago. Control board is showing as out of stock/not orderable at this time; ordrng 1 WB24X799 (sensor,gas) and 1 WB56X26811 (control panel asm ss)"
Robert J.
WASHER MAYTAG MVWB765FW3 "Arrived on site to test unit for sheet stuck underneath agitator. Tested unit found a defective agitator. Replaced agitator. Tested unit, unit works good. No leaks detected. Job complete."
Kayman B.
OVEN WHIRLPOOL WOS51EC0HS Arrived onsite for wall oven with lines going through display. I found the display malfunctioning causing lines and pixels to go through. Unit will need a new console and control. Ordering console (W11296171) and returning with the control for repair. Reminder to get the S.A.I.D from the new console during repair. ; ordrng 1 W11296171 (console)
Leonardo C.
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site to test unit for oven not working test unit and found bad control board. Replaced control board test unit and unit test good job complete
James C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to install sealed system. Accessed compressor and found rust in drain pan. Inspected condenser and found corrosion on condenser. Unit will need condenser, compressor, both evaporators and 3 way valve to repair. Office to schedule return services for 3 hours; ordrng 1 CNOTE (SS REPAIR 3 HR) and 1 W10865727 (valve) and 1 W11442050 (CONDENSER )"
Tyler G.
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site from microwave that would turn on but would not heat the food. After running diagnostics I cannot find any error codes so I disassemble the machine and tested all thermostat fuses and thermistors for continuity as well as running an ohm test on each individual part. All thermostats fuses and thermistors came back with a passing result I then checked the main control to see if it was actually sending the proper power supply to other hardware and found that the magnetron was receiving but power but not turning on. Will need to return with a new magnetron capacitor and sensor. office to reschedule due to parts being PSP items; ordrng 1 UNKNOWN (CAPACITOR ) and 1 W11233913 (sensor) and 1 W11346197 (MAGNATRON)
Lou S.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site to natal previously diagnosed and ordered parts. Due to the convection fan not working and the unit not able to be uninstalled, the customer was to have their builder remove the unit from the wall and have it accessible for repairs. When I arrived, the builder had the unit down on the island countertop. I disassembled the unit and found the blue/white wires to the convection element and fan were broken. I re-wires the harness and tested the unit and it is operating as designed. Once the unit was placed back on the wall, I retested and it continues to operate as designed.
David Z.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that is not heating on bake. Also found oven light out. Performed diagnostic and voltage checks. Terminal block and wiring is good, control is giving the bake element. Ordered new control.; ordrng 1 W11122560 (cntrl-elec)"
Robert J.
OVEN WHIRLPOOL RBD305PVS02 Arrived on site to test unit for no display. Tested unit found bad control.
Jacob S.
MICROWAVE KITCHENAID KOCE500ESS01 "Arrived onsite for left side glass door to unit sticking out slightly. Looked at unit. Found that glass part of the door, worked its way out of the slot for the glass piece to hang on. Re aligned glass. Tested unit. No issues at this time. Job complete"
Andy B.
RANGE WHIRLPOOL WFE320M0EB1 Arrived on site for range cooktop Right front burner staying on high when in use. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
REFRIGERATOR FRIGIDAIRE FFHS2622MBE Arrived on site for refrigerator not dispensing water or making ice. Tested and inspected unit and found failed water filter base. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Scott M.
WASHER MAYTAG MHW8200FW0 Arrived on site for bellow coming off and water leaking on floor from previous repair done earlier today . Checked inner bellow . Replaced outer bellow spring . Ran diagnostics wash . Checked normal and no water leaks detected at time of service. Job complete
Jonathan S.
DRYER WHIRLPOOL WED9150WW1 "T.O. Arrived on site for dryer not heating. Upon arrival performed test cycle found no heat, tested voltage. Voltage tested good 125, 125, 250 total. Removed bottom plate to gain access to heater found heater had no continuity. Customer approved of repair. Disconnected and removed failed heater replaced new. All tested good unit operating as designed with heat.
Leonardo C.
OVEN MAYTAG MEW6627DDS Arrived on site to test unit for upper oven over heating. Test unit and found bad control board sending power to broil element when on bake. Unit pre hating to 350 and broiler still staying on. Will order new control board WP8507P322-60 will need autho office to reschedule. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 WP8507P322-60 (CONTROL BOARD)
Al R.
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived to inspect side by side refrigerator not making ice.Customer stopped me to let me know the unit began making ice yesterday and the ice bin was full.I confirmed the operation of the unit and found no issues. The control and valve were both working as designed.All water lines were dry at the time of service.Job complete
David Z.
WASHER WHIRLPOOL MVWB855DC1 "Arrived on site to install control diagnosed from previous visit. Installed and retested. Console is now not powering up. Can put in diag mode, but nothing works. Called tech line and spoke with TJ SR7728576782. Console is testing bad and needs to be replaced as well. Tech line recommended calling customer service for console acquisition.
Al R.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived to inspect side by side refrigerator water dispensing issues.Found connection to UI loose not allowing the unit to dispense properly Also found the valve, ice maker and housing were all fully operational.Removed customers filter and water flowed as designed.Customer will purchase a new filter.All water lines were dry at the time of service.Customer satisfied.Job complete"
Lou S.
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site to inspect cooktop burners. Upon further inspection, customer advised the cooktop is run off of propane gas. I tested all burners and the far right two burners took too long to ignite. I adjusted the caps and still not operating as designed. I removed and replaced the caps and retested and the unit is operating as designed except the flames on the middle burner and front right burner are too high. I checked the orifices and found they had not been converted to propane. Customer provided the remaining orifices from the owners packet. I removed and replaced the orifices with the correct orifices and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Paul R.
DRYER MAYTAG MGD8630HC0 Arrived onsite for a dryer still making noise. I found the drum causing part of the noise at the rear of the dryer and one of the front rollers completely worn out causing the noise at the front of the dryer. I replaced the drum and both front rollers from my truck stock. I tested the dryer with the customer present and the unit is quiet and is working as designed. Call complete.