Arrived onsite for refrigerator not cooling well. Found the evaporator completely frosted up not moving air. Found the bimetal open and enclosed in frost. Had proper voltage going to it but it was open. Replaced bimetal and unit is now operating as designed. No water leaks present at time of service. Call complete. Installed W11224591 MOTOR EVAP.

"Arrived on site for not operating and wheel on rack is broken. Upon arrival, inspected unit and found left side adjuster has failed. Also ran diagnostics and get error code F4-E3 wash motor not running. Test unit and confirm issue. Need to replace sump and motor and replace adjuster. Adjusters. Ordering sump and motor and returning with prescreened parts. Office to reschedule ; ordrng 1 W11665769 (Sump and motor)"

"Arrived on site ,replaced left front burner W11620677 . Used liquid leak detector on new connections . No gas leaks found . Burner is functioning properly . No other leaks detected. Job complete ."

Arrived on site for water leaking into fresh food section . Found unit had frosted over due to door being flipped and not tightened hinge screws down all the way . Left side of door ( hinge site ) had large air gap. Fridge is not hooked up to water or have an ice maker installed . Repositioned hinges and used heater to shape gasket into place . Gasket is sealing properly now . No water leaks detected at time of service . Job complete. No parts installed .

"Arrived on site for grinding noise in freezer . Found fill tube in back wall too short and allowing water to go down back wall and get on fan . Also connection where fill tube from valve is cracked . Called tech line sr# 7739815598 . They recommended fill tube extension and Permagum . Used both from truck stock 4378431,212643. Ran harvest test . No water running down back wall. No other issues found . Job complete"

"Arrived onsite to replace broken wire harness. Replaced and tested. Found unit not transitioning between spin and agitation. Will need to order Actuator, cam, and belt. Set to return Sep 4th.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"Arrived onsite for unit not making ice, dispenser is functioning. Customer started unit at times has gone a couple days without ice then it starts making ice again. Showed customer how to make sure the bail arm is down for consistency. Currently ice bin is full. Ice maker is functioning and valve is functioning. Customer will monitor. Job job complete. No parts used."

"Arrived on site to inspect unit for f2e1. Upon closer inspection found shorted key in control, replaced control, tested unit unit is running as intended. Job complete. USED W11325784"

"Arrived on site to inspect unit for lid not latching. Upon arrival found unit had water inspected drain found wire severed. Reattached wire, found lid still not locking. Replaced latch, and strike, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513250 W11670519"

Arrived on site to inspect unit for heating element hanging. Found heating element hanging at an angle. Could not find brackets or supports on marcone. Called tech line to figure out best course of action. Per tech line unit supposed to sit on bake pan and grill on top of element unit will hang due to plugging into far right side front left side will hang. SR#7739812564 unit is running as intended. Job complete. NO PARTS USED

"Arrived on site for refrigerator in restaurant PO loop. On arrival confirmed issue and found failure in fc evap motor and it caused a dc voltage failure in hv and ui controls. Replaced w1163543 ui, w11578030 evap motor, and w11224256 hv control. Tested unit and found it working as designed. Call complete"

"Arrived on site for washer not completing cycles. On arrival found unit stuck in endless drain cycle loop. Tried removing pressure hose and pump harness but found control fused together and sending 120 to pump. Found resistance to pump at 22ohms and no breaks in harness. Ordering W11210463 valve(jic), w11603811 control, w10919003 pump and will need returning tech to thoroughly test unit with towels after repairs are made. Rescheduled customer for 09/04/24; ordrng 1 W11210463 (Valve) and 1 w11603811 (Control) and 1 w10919003 (Pump)"

Arrived onsite to replace previously diagnosed parts. Prior visit diagnosed the console to be needing replacement for the problem occurring. I replaced the console and powered the unit on. The unit is now responding and all buttons are functioning at the time of service. Unit is operating as designed. Call complete. INSTALLED W11449303 CONSOLE.

"Arrived on site to inspect dishwasher filling with water between cycles. The customer advised that the unit would drain fine but when she came back in a few days, she would notice water in the sump. Upon further inspection, I found the cause was back flow from disposal because of the drain hose position (photo) I repositioned the drain hose high so it will prevent water from back flowing into the unit. The unit is operating as designed. No parts installed and no water leaks observed during service."

Arrived on site for dryer showing f3e3. On arrival found both inlet and outter thermistor functional as designed and within resistance ranges of techsheet and room temp. Replaced control w11618917 and thermistor wp8577274 and tested dryer. Found error code no longer showing up and unit working as designed. Call complete

"Arrived onsite for top oven turns on when bottom oven is in use. On inspection going to try and recreate the issue. Heated the bottom unit up to 350 on bake when it hit temperature we switched to broil, then she set temperature to 475? and the top oven came on. I saw 2 temperature settings when she did that. I informed the customer that she has to turn the bottom oven all the way off. If the bottom unit is on when try to set the temperature for the bottom oven it thinks you want to turn the top oven on to broil. The solution is the bottom oven has to be at Home Screen before you set the temperature to 475?. No parts installed."

Arrived on site for refrigerator not making any ice. Customer says they always get crushed ice. Found bin full of ice. Customer said it started working yesterday. Found door gasket torn. Suspect torn gasket caused water to freeze and now its thawed. Removed bucket. Bucket difficult to remove. Found crushed cubed solenoid is getting stuck. Will mark other parts as return next visit is case it stops working. Reset for Wed. ; ordrng 1 W10830274 (Gasket) and 1 WPW10309866 (Solenoid) and 1 W11185686 (Bucket)

On arrival verified complaint of not making ice. Ran diag and found ice maker heater is not functioning. Replaced ice maker and confirmed full function. Job complete installed w11548540

"On arrival verified complaint of unit making noise and not drying correctly. Ran cycle and found rollers are screeching, ran vent test and it was yellow advised customer to clean vent. Ran heat temp check and found unit only heats to 115 on high but has 240 vac. Unit needs repair kit and heater. Ordering heater 279838. Rescheduled for 9/5; ordrng 1 279838 (Heater)"

On arrival verified complaint of panel lights not working. Visual inspection shows leds are out on some spots. Ran diag cycle and confirmed all other components are functioning. Replaced ui board w11632709 and all function returned. Job complete installed w11632709 ui board.

"Arrived on site to inspect dishwasher noises. Upon further inspection, I found the customer has an RO system and water softener system and the RO tank drain tube is not installed properly (photo). I advised the customer of this and advised where the RO drain tube should be located at the back P trap (photo). I found the heating element is white and found the customer is using the incorrect detergents. I placed the unit in diagnostics showing no error codes and tested. When the motor/sump came on, I could hear it making a loud moaning noise as if the sump/motor was struggling to pump the water. I removed and replace the sump assembly and verified all water line connections were secured (photos) and retested. Unit is operating as designed. Due to the large amount of suds in the tub, I recommended the customer perform a cleaning cycle or two and made recommendations for use and care, as well as, detergent, rinse aid and cleaning solutions to use. No water leaks observed during service, job completed. W11416362"

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I verified the unit was plugged in and attempted to place it in diagnostics and it failed. I verified the breaker was on and tested voltage at the junction box and found no voltage. I found the unit outlet is hardwired into a switch and the switch was turned off. Turned the switch on and tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site for refrigerator making noise. All fans running and working normally at this time. Video proves noise is coming from freezer fan. Evidence of moisture around fan cover. Inspected and found door not closing properly. Has to slam to realign. Door still not closing on its own. Needs to be pushed. Ordering new sliders. Reset for wed am. ; ordrng 2 WPW10235370 (Glide)s

Arrived on site for refrigerator not making ice properly. Found icemaker making noise when cycling. Also found cubes small. Replaced icemaker and water valve. Verified operation. Call complete.

"Arrived on site for refrigerator freezing items. Unit is also now not making ice nor water. Unit was making a loud noise. Customer says they have to defrost it several times due to ice build up on wall of freezer. Found refrigerator gasket torn. Temp on refrigerator is 32f, 26 in crispers. 0f in refrigerator. 8.8k, at control p5 gy-wh=7.1 k ohms. Called tech line. Sr #7739810217,. Advised to put perma gum behind gasket to seal. Read customer the disclaimer for continued repairs. 162.36 Auth code: 3H943A"

Arrived onsite. Found drain failure due to broken drain wire near the pump. Repaired wire with splicing clamp. Advised customer on repair. All else checks good. In event of repeat failure send lower harness.

Arrived on site for dead ish washer . Getting correct voltage to control . Found thermal fuse had popped . No signs of any harness failures . Replaced fuse W10258275. Ran diagnostics and found dispenser is leaking and shorted out causing fuse to pop. Ordering dispenser . Return set for 9/5 ; ordrng 1 WPW10224428 (Dispenser)

Arrived on site . Replaced ui control panel W11542168. Job complete

"Arrived on site for no cool fridge . Found fans working . Both sections room temp . Compressor pulling 4-5 amps , replaced start device . Unit is now pulling 4-5 amps . Reinstalled original start device . Ordering compressor ,evap, sevice port ,uv drier . Weigh 3 hrs . Call to set return ; ordrng 1 W11536253 (Evap) and 1 W11209866 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 Weigh3hrs"

"Arrived on site for error code flashing 3-3 and unit will shut off prematurely during any sense cycle. Customer can only use time dry ran diagnostics. Got 3-3 error code. Checked thermistors and sensors, all checking normal. following service pointer replaced console which contained new control board as well W11418551. Had wet items from washer ,tested dryer with wet load. All check good with dryer in sense mode . Cleaned some lint out . Job complete"

Arrived onsite for not starting a cycle. Found latch broken not engaging latch. Replaced strike. Unit is functioning properly. Job complete . Used w11457841

Arrived onsite to replace damaged doors. Replaced fridge and freezer door and nameplate. Job complete

"Arrived on site to inspect unit for controls not responding. Upon closer inspection found control failed causing buttons to not always respond. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11637581"

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter tested unit, unit began glowing and ignited burner. Let unit reach 350, unit is running as intended. No leaks present at this time. Job complete. USED W11176454"

"Arrived on site to replace previously diagnosed parts. Replaced vent motor (W11649995) and control (W11629911). Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for pots and pans LED flashing. Upon arrival customer stated unit started flashing that LED and would not start the cycle. He then unplugged it and called for service. Plugged unit in, no LEDs flashing. Ran a diagnostic cycle, all components are engaging properly. Fill valve, wash motor, drain pump and heater all engaging. Tried to mimic issue but could not. Ran multiple regular wash cycles, cycles started properly. At the time of service unit is running as designed. Advised to customer to monitor the issue, if issue returns leave unit in failed state and contact the office in order to better pinpoint where the issue is. No leaks detected, no parts installed, job complete."

Arrived on site to test unit for gas smells. Found both RF and RR valves seeing gas. Replaced manifold assembly(W11509597) and tested with bubble solution and used digital gas leak detector with no signs of any gas leaks. Unit is now working as designed. Advised customer to use vent hood to assist with removing gas smells as in it will let off residual gas while in use. Job complete.

Arrived on site to test unit for not venting properly. Found damper on exterior wall was caught on cover preventing proper ventilation. Slid damper over a bit and now venting properly. Advised customer to monitor damper and if issue persists have contractor correct issue. Unit working as designed at this time. Job complete.

Arrived on site to test unit for not draining. Found error f9e1(no drain). Found knockout on garbage disposal was still present preventing drain. Removed knock out and unit is now working as designed. No leaks detected at this time. No parts replaced. Job complete.

"Arrived on site to test unit for display issues, mold growing inside, and crackling noise on startup. Tested unit found control display is failing, will need a new control to fix issue. Informed customer that the mold growth he is experiencing is due to hot moist air entering the units cavity from the venting causing condensation which turns to mold. Customer stated unit will make a crackle sound about 30% of the time on startup, inspected unit and found unit will need a new inverter and magnetron to fix issue. Ordering control, no parts installed, rescheduled for 09/06. Customer is aware appointment may be rescheduled due to part being out of stock. ; ordrng 1 WPW10451734 (Control UI)"

Arrived on site to test unit for not completing cycles and staying stuck with about 6mins left. Found error f5e2(lid lock failure). Found connection not locked in barely making contact with lock. Secured connection and completed diagnostics cycle with no issues. Advised customer on load sizes especially with items that retain a lot of water. Also advised may need to run an additional drain and spin depending on items being washed. If issue persists recommend lid lock. At this time unit is working as designed. No parts replaced. Job complete.

Arrived onsite for Washer going from start to done and door not locking. I found the door switch not engaging everything. I replaced the door latch and ran a test. The problem was still present. I inspected under the washer and found the actuator not engaging properly. I replaced the actuator and ran a test. The unit is now going through cycles and operating as designed. No water leaks present at time of service. Call complete. INSTALLED W11670519 LATCH AND W11481722 ACTUATOR.

Arrived onsite for refrigerator to replace previously diagnosed parts. I replaced the left roller. Customer stated unit is still freezing in refrigerator. I cheked temps and found the refrigerator section at 28 when set to 40. The control in test 3 was showing unit was at 38 degrees. I changed the evaporator cover and tested. The temps are showing correct on THE UI now. Unit is operating as designed. Call complete. INSTALLED W11610999 COVER FRIG AND W11084045 ROLLER.

WDT750SAKZ2 Arrived to install previously diagnosed and ordered part. I removed all parts from the failed tub and installed them onto the replacement. Testing showed there were no leaks and the unit operated as designed.

"WTW5057LW0 Arrived to inspect spin speed issue. Upon arrival, the machine was flashing F0E9. Service test mode had the F0E9 stored and I cleared for testing. I found the unit could be calibrated, but would not advance within customer mode and appeared to be going into another cycle from the one selected. I replaced the control and UI as a set and retested, finding no change in behavior. I was able to determine the unit was not sensing rotation as it should and I replaced the mode shifter, seeing no change. Deep inspection of the gear case revealed a fracture within the speed sensor ring, allowing the ring to expand at higher RPMs, causing the rare issues during testing. Replacement of the gear case, splutch and belt fully corrected the issue and the machine operated as designed within service and customer modes. No leaks observed during service."

"On arrival verified complaint of oven tripping breaker. Ran upper and unit tripped. Builder was running lower and it tripped. Attempted to remove oven from wall but unable to get it to budge no matter what I did. Spoke to service. Ordering elements for bottom oven as well and recommend return replace all elements and perform cook off procedure. Ordering w11598122 broil and w11545804 bake. Unable to reach builder to reschedule or request unit be removed or assistance available on return, office to reschedule.; ordrng 1 w11598122 (Broil) and 1 w11545804 (Bake element)"

Arrived on site to inspect washer not operating properly and acting erratically. Upon further inspection customer advised that the normal cycle would fail to spin correctly and would leave clothes soapy at end of cycle. I replaced the control and asked the customer to monitor the issue. No water leaks observed during service. W11627517

Arrived onsite for washer not working properly. On inspection the agitator only spun 1 direction and the basket never spun. Flipped unit up and found a broken wire to the capacitor. I mended the wire and ordering a new wire harness for the unit. Tested the unit in diagnostic cycle and it all working now. No water leaks detected during service and no parts installed during service. ; ordrng 1 W11643701 (Lower harness)

On arrival verified complaint of error codes. Found F3e2 f8e1. Ran diag and confirmed good flow from valves. Ran water level sensor check and it failed. Confirmed pressure hose is clear. Replaced main control board. Ran diag and water level test passed. Unit is now working correctly job complete installed control w11624938

"Arrived on site to inspect unit for vibrating and squealing noise. Found motor mount rubbing as well as heater mount causing vibration. Added sound pads underneath both mounts, tested unit, unit is running as intended and no longer making excessive noise. Job complete. USED 2 W11113654"

Arrived on site with new gasket. Replaced right side refrigerator gasket. Used heat gun to form into place. Verified operation. Call complete

"Arrived on site for a refrigerator that is not getting below 2?F. Inspected unit and worked area. The customer had a temperature chart recorder and I found that the unit was full fluctuating between 20?F back down to -2?F. He advised that, the unit would get back down to zero, but that the average temperature should be at zero not at 5 to 10?F. I checked the evaporator, condenser, dryer, and compressor for any signs of die and found no leaks present. I spoke to SW, and was advised of the issue may be with a floating restriction. I checked the condenser and found the condenser was completely clogged full of lint and the back cover was not on the back of the refrigerator. I was advised to go ahead and vacuum out the charge and run the vacuum pump for 30 minutes and then to recharge the unit and see what happens. I ran a vacuum for 30 minutes. I found pressures hold I charged the unit up with 5.5 ounces of R134A refrigerant. I found the highest side start around 100 psi and gradually work its way up to 125 psi while the low side stayed at 0 psi. I found the unit cooling and operating as designed. Call complete. No parts were installed."

Arrived on site to follow up on icemaker not producing ice. Examined icemaker and found a line of cubes wedged between the icemaker and the bail arm. Removed ice and icemaker cycled. I found some frost / ice on the icemaker that cubes were sticking on. Wiped this off and the next batch that harvested dropped properly. Unit working as designed. No parts used.

"Arrived on site to diagnose vent hood not running the blower. Tested unit and just heard motor humming, no movement. Removed blower and found the fan cage was broken in several pieces and wedged the cage from moving. Replaced the blower motor and retested. Verified unit working as designed. Repair completed. Parts used - W11035826."

"WFW560CHW4 Arrived to inspect leak. I found the water in the off position and after turning back on, discovered the hot and cold were reversed. Performing several maximum fill tests with hot and cold on all valves and then manual spin, showed no leaks anywhere within the machine. Customer mode cycle test also had no leaks observable anywhere within or near the machine. I did see wash pods and observed a small load within the dryer and provided information to the maintenance staff about pods and the correlation with washer leaks, when using pods, especially with small loads. There were several coins within the door gasket area and I ensured the gasket had a complete seal around the door. Operational test good, no leaks observed during service. Safety drain strap was missing and added."

"WOS51EC0HS20 Arrived to inspect locked controls. I found the control lock was on, but could not be deactivated and the software had an endless loop, showing power had been lost and then back to the Lock Screen. I removed and replaced the UI and tested. The issue was resolved and the unit operated as designed."

"Arrived on site to replace previously diagnosed part. Replaced FC door (W11561286) and tested functions. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for leaking disposal. Tested unit found an immediate leak from the inside of the disposal. Gained access to the inside, found a hole in the plate causing that leak. Replaced disposal (84211602) and knocked out dishwasher plug, tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed parts. Replaced drum seals (W11189144) X2 and tested unit, unit is now running as designed, job complete."

"Arrived on site to inspect unit for dent. Upon inspection found dent on the inside of the door near the hinge. Part I received was the outside of the door. Will need to order upper door liner assembly. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11617223 (Door liner assembly)"

"Arrived on site to test unit for noise. Tested unit found no irregular noise. Unit is running as designed, no parts installed, job complete."

"Arrived on site for makes noise when operating and door falls loosely. Upon arrival found console is cracked. test unit and noise is coming from wash motor. Also found right door hinge has failed. Need to replace sump and motor, right door hinge, and console. Ordering sump and motor, console, and right hinge as well as 2 hour weigh; ordrng 1 2hourweigh (2 hour weigh) and 1 W11622490 (Console) and 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge) and 1 W11416362 (Wash motor)"

"Arrived on site to test unit for little/no ice. Found unit functioning as designed in diagnostics service tests 15, 19, 36, 45 and 57. No stored error codes. Documented findings with whirlpool and recommend UI replacement. Scheduled for 09/04. SR#7739802045; ordrng 1 W11636543 (UI)"

Arrived on site and replaced oven sensor(WPW10181986) and control(W11583303). Tested unit to 350 with no issues. Unit is now working as designed. Job complete.

"Arrived on site to test unit for food leaning towards back of unit causing spillage and unable to pull racks out. Found racks were not set properly. Adjusted and installed properly. Tested unit, unit now working as designed. Advised customer of different options and cook settings. Job complete."

Arrived on site for summer flames being too high. Adjusted flames to recommended height. Unit now working as designed. Job complete.

Arrived on site to inspect refrigerator freezing in the FC section. Took base temperature ins FC and RC compartment. RC temp is 27 degrees FC temp is measured 1 degree. Upon further inspection I found the thermistor to measure slightly out of spec. I replaced the thermistor and control ui as a precaution. W11438736 W11666427

Mod serial is incorrect. Multiple units ath this property are incorrect. Cancelling ticket and maintenance lead will contact office with corrected list.

Arrived on site to inspect dishwasher not washing properly and not draining. Upon further inspection I found that the drain pump was receiving proper voltage but struggling to drain. I replaced the drain pump and retested the unit. The unit is now operating as designed. Not water leaks observed during service. W10876537

Arrived onsite for previous diagnosis parts. Installed the inlet valve and the control board and ran calibration and diagnostic. The unit completed it with no issues. Customer started a load while I was there so she would feel comfortable running the washer. The washer is operating as design and no water leaks detected during service. W11614515 W11621183

"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced the two refrigerator door gaskets, mullion, and pivot block. I found the doors ceiling and operating as designed. The customer advised that since the previous repair, the icemaker has been working as well. Call complete. W10830162, WP12722803AP, and WP67003405."

"JJW3430LM00 Arrived to inspect door issue. I found the left door hinge with the vertical movement, causing significant lifting of the left side of the door when closing. Hinge a deceiver replacement did not correct the issue and there is no current fix for the issue, per the MFG. The UI had part of the left two buttons not fully illuminated and will require replacement. The lower air deflector had the right side plastic retainer broken and will require replacement. Office to order parts and contact the customer to arrange return service. ; ordrng 1 W11598137 (UI) and 1 W11369884 (Air Deflector)"

Arrived onsite for dishwasher with hard to pull top rack. Adjusted the rails and the rack is now rolling as designed. Customer said sometimes machine makes a tapping noise while running dishes. I ran a test cycle and didn't hear any unusual noises. I advised customer to watch for silverware as it could be the noise she is hearing. The unit is operating as designed at this time of service. No water leaks present at the time of service. Call complete. No parts installed.

"Arrived on site replaced ui control due to corrosion on board also ui panel covering is coming up. Replaced ui panel and ui control. W11729617, W11731012. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for not cooling. Upon arrival customer stated RC is warm and FC is at RC temp. Inspected FC and found frost built up on the evaporator cover. Unit has a defrost issue. Will need to order all parts pertaining to that issue. Advised customer to unplug unit 24-48 hours before our arrival in order to thaw the evaporator coil. Ordering parts, no parts installed, rescheduled for 09/04.; ordrng 1 W11559968 (Evap motor) and 1 WP2169142 (Evap fan blade) and 1 W11650662 (Heater assembly) and 1 WPW10384183 (Thermistor)"

Arrived on site to test unit for water insulation popping out preventing door from being opened all the way. Found kick plate was not secure on right side and catching on door parenting it from opening properly. Adjusted and secured kick plate. Unit now working as designed. No leaks detected at this time. No parts replaced. Job complete.

Arrived onsite for not cooling. found unit unplugged. Was advised of previous company saying compressor failed. Plugged in and found compressor running and drawing 1.1 amps heat exchange occurring properly and temps beginning to drop. Unable to replicate any failure symptoms advised customer to onserve unit for proper cooling as everything is operating as designed at time of service.

"Arrived on site to inspect washer making grinding noise. Upon further inspection, I found that the actuator was not shifting completely and the splutch assembly teeth were grinding from being in a half way position. I replaced the splutch and actuator and tested the unit. The unit is operating as designed. W11481722 W10721967 No water leaks observed during service."

Arrived on site to install previously diagnosed and ordered parts. I replaced all parts ordered and then shaped door gasket so that doors are now making a good seal. Job complete LW10648584 LW10648583 WP2254473 WP482338 W11178521 W10830982 WP487576 WP489467. No water leaks observed during service.

Arrived onsite for range completely dead. I found the breaker to be tripped. I tested the oven in bake setting it to 500 degrees. Oven reached about 200 degrees and I turned on the front right burner. When I turned on the burner the breaker tripped. I reset the breaker and turned on all burners. I couldn't get the breaker to trip again. I put the oven in a bake cycle while running all burners and the breaker still did not trip. The customer has been using the oven for 2 months. At this time I cannot get the breaker to trip again. I advised the customer to have the breaker changed and to reach out to us again if breaker continues to trip. Call complete. No parts installed.

Arrived onsite for dryer making screeching noise. I found a slight noise present when running dryer. I moved the dryer out a bit and noise went away. I found the vent to be touching the dryer which is what was causing the noise due to vibration. I pulled the dryer out enough to where the noise was gone and the door can still shut. Unit is operating as designed at this time. Call complete. No parts installed.

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed issue and recovered refrigerant. Installed wpw10143759 uv drier, w11506635 access valve, and w11574734 compressor. Pulled vac and found no leaks. Recharged system with 56g of r600 and found stable pressures. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to inspect dryer not heating. Upon arrival, I found the washer and dryer not installed and sitting in the dining area of the apartment. I found what appears to be the electrical being worked on as the outlets are hanging out of the wall and tools in the area (photos). I tested voltage at the outlets and there is 220V. I inspected the dryer and tested the components and all are within ohms range. I advised maintenance that once the work is comp,teed and the units re-installed and tested and dont operate properly, to contact our office to schedule service. Job completed. No parts installed."

"Arrived on site to inspect range cooktop scratched. Upon further inspection, I found the cooktop scratched on right side and the control panel badly dented on the top right side as well (photo). I removed and replaced the cooktop and am ordering the control panel and scheduled return service for 09/06/24. W11178791; ordrng 1 W11180283 (Control panel)"

"Arrived on site to inspect dishwasher turning off unexpectedly. Upon further inspection, the tenant advised the unit would start then randomly turn off on its own. When I attempted to place the unit in diagnostics, I found the unit with no power. I checked the breaker and found it on. I inspected the power source under the unit and found it good. When I checked under the sink for the plug/outlet, I found the unit is plugged in behind itself. I pulled the unit out and found the power cord not fully plugged into the outlet (photo). It appears that when the unit was installed, it got shoved into its space and hit the plug causing it to bend downward and pull out of the outlet. I plugged the cord in fully and placed the unit back in its space and checked the power cord and found the tub is resting against the plug. I was able to slightly pull the unit out and mount it to the cabinets and take some of the pressure off of the cord. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. If the unit continues to fail, the apartment maintenance will need to relocate the outlet lower to keep it from making contact with the unit tub. No water leaks observed during service, job completed. No parts installed."

Arrived on site for led light issue . Found fz model out . Replaced all led with sp kit W11632139. Lights are functioning properly . No water leaks detected at time of service . Job complete

"Arrived on site , installed lid switch W11670519. Washer is still in kitchen and not hooked up. Unable to test , because its not hooked up to anything . Informed customer to run quick wash to out . Job complete"

"Arrived on site for washer not starting or hard to use keypad . Ran diagnostics, took couple trys to get into. Unit passed test wash . Replaced ui console W11316623. Ran key pad and another test wash on 12 . All checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite and found unit operating with poor airflow causing long dry times. Advised customer have vent cleaned and optimized for best performance. All else checks good. No parts

Arrived on site for range needing harness. On arrival installed harness w11529071. Tested unit and found it working as designed. Call complete

"Arrived on site for refrigerator not cooling and with damaged doors. On arrival found compressor failing and found unit needs a sealed system as well as doors and adjacent door hardware. ordering W11580057 compressor, w11578004 evap coil, w11178521 name plate, LW10648583 fc door(stainless), LW10648584 rc door(stainless), w11714879 hinge, wp489497 (3x) screws, w11714879 hinge shim, wp2254618 hinge, wp2183852 center hinge shim, WP489467 (6) spacers, WPW10143759 uv drier, W10913906 access valve. Office to reschedule once Availability of parts is known.; ordrng 1 W11580057 (Compressor) and 1 w11578004 (Evap coil) and 1 w11178521 (Name plate) and 1 LW10648583 (Fc door) and 1 LW10648584 (Rc door) and 1 w11714879 (Hinge) and 3 wp489497 (Screws)s and 1 w11714879 (Shim hinge) and 1 wp2254618 (Hinge) and 1 wp2183852 (Center h8nge shim) and 6 WP489467 (Spacers)s and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

Arrived on site for refrigerator needing 2 W11688711 (Rails(left))s and 2 W11688708 (Rails(right))s and 1 W11162448 (Drawer). On arrival installed parts and found 7nit work8ng as designed. Call complete

"Arrived on site for washer. On arrival found inner basket and tub leaning to bake left area. Found otter cabinet warpped all the way around as well as dented. Found no damage to motor or tubs or hoses. Found suspension rods broken. Found the following parts are needed W10677265 cabinet(white), wpw10612925 nameplate, wp8564458 impact absorber(4x), w11130356 suspension and reported findings to safety team under Sr#7739777352. Safety team instructed customer to contact for further assistance but denied doing any repairs. Call complete"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the belt, all four rollers, and idler pulley. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete. WPW10314173 (4), 661570V, and 279640."

"Arrived on site to replace previously diagnosed parts. Replaced RC evaporator thermistor (W10316760) and fan scroll (W11098695). Pulled bottom horizontal mullion out to match the vertical mullion and used silicone to seal the gap. Tested unit, unit is producing ideal frost pattern on the coil and scroll fan is engaging properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for washer not locking. Ran diagnostics and found no errors. All components pass test. Lock took 2 tries. Strike was loose on door. Removed and replaced strike and latch. Verified operation. Call complete. W11565030, W11316914"

"Arrived on site for oven too hot. New build so no customers to speak to. No codes in diagnsotics. Inspected bake and broil,burners and both have good blue flame. At control sensor reading 1.1k ohms. Replaced control. Verified operation. These units will get hot on door and control panel during oven use. This is normal. Call complete."

Arrived on site with new door. Other door was on site. Removed and replaced right side door. Found door handle screw was threaded and did not come off. Will need new handle and screws. Installed new door with no handle. Installed FZR door on site and found it was damaged. Ordering door and handle. Office will call to schedule. ; ordrng 2 WPW10661886 (Screw)s and 1 W11542651 (Handle) and 1 LW11026355 (Door)

Arrived onsite for unit not heating sufficiently and shutting off on all sensor cycles. Tested unit with Scott McKenzie gaining access together and found temp stagnating and not moving very well indicating poor airflow. Vent is over 30 feet of felt pressure and the outlet is chocked down to a 1 and 1/2 inch opening due to a construction irregularity that will not be easily remedied see pic. Advised customer that sensor function cycles are not compatible with out of spec venting and reported findings to Adrian with techline. Designated installation caused malfunction. Sr#7739805435

Arrived on site for washer not showing display correctly. On arrival confirmed issue and found ui failing but no errors in diagnostics. Replaced ui w11325580 and tested display found it working as designed. Call complete