We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Bastrop, TX 78602
Joe Z
Job Details: 12/06/2023
"Preheated oven to 350. Once oven preheated, unit began to heat cycle. Got a Low of 316, a High of 378, Average is 347. Unit is operating within specs. Oven can only be calibrated with a thermocouple thermometer and during cooking cycle and not during preheating due to temperature going up to 380 on preheat, because of door being opened to place food in oven. Heat cycles begin after preheating . Dial type and infrared thermometers cannot be used. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Leander, TX 78741
Miguel
Job Details: 12/06/2023
"Arrived on site for refrigerator not cooling, customer had unit unplugged. On start up I confirmed compressor is making loud buzzing noise. Attempted new start device, still buzzing loudly and not starting. Office will call to schedule. ; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Weir, TX 78626
David Z
Job Details: 12/06/2023
"Arrived on site to install previously diagnosed parts to resolve oven not heating, no lights or sound. Replaced both UI and Control and verified that the lights sounds and all functions are now working properly, however the bake igniter is not lighting. Gas supply is coming on but there is no spark. Checked board and wire and found everything connected properly. Ordering igniter, igniter wire and another dsi board to resolve. Office to schedule when parts arrive. ; ordrng 1 WPW10511278 (DSI Board) and 1 W11446236 (Igniter Wire)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Seguin, TX 78155
Andrey
Job Details: 12/06/2023
"Arrived on site to replace previously diagnosed timer and knob, replaced parts and tested, unit is now functioning as designed, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78753
Blake
Job Details: 12/06/2023
Arrived on site to inspect top load washer. I found error codes F0E3 F0E5 and F9E1. I cleared the codes for testing. I ran a diagnostic cycle and found the drain running for an extended period of time. I ohmed the drain pump and found high resistance. I inspected the impeller and found damage to the impeller. I removed and replaced the drain pump and tested. The unit now operates as designed. I instructed the customer on loading and detergent use. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Austin, TX 78753
Paul
Job Details: 12/06/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lid latch. The machine was in the middle of a room and not connected to a drain or a water supply. The customer had a different machine connected. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Pflugerville, TX 78660
Blake
Job Details: 12/06/2023
Arrived on site to inspect wall microwave oven combo. I found no response from the UI. I removed the UI and found a loose connection. I fully seated the UI connector and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Buda, TX 78610
Leonardo
Job Details: 12/06/2023
Arrived on site to test unit for gas smell. Test unit and found unit leaking from right front burner cable. Replaced manifold test unit and unit test good job complete. Called safety to report findings. 7737933957
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leander, TX 78641
Maurice R
Job Details: 12/06/2023
Arrived onsite for previously diagnosed parts. Installed the door arm with the rivet gun and tested the unit. The MW is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76542
Tyler
Job Details: 12/06/2023
Arrived on site for washer showing f7e1 in diagnostics. Upon arrival confirmed issue. Found capacitor failing and replaced it. Tested unit and found washer working as designed with no leaks. Call complete
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Austin, TX 78723
Kimo
Job Details: 12/06/2023
"Arrived onsite for a range that has a rf burner that will not ignite. Upon inspection I found that the was because the burner head need to be adjusted, which I did and tested it and found that it is now operating as designed. Upon testing the rest of the of the burner I found that the Lf burner is inconsistent I am ordering the burner head and having the office reschedule ; ordrng 1 W11344539 (BURNR-HEAD)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78748
Scott
Job Details: 12/06/2023
Arrived on site for not filling . Found unit is not draining . Found lower harness failed . Wire for drain pump broken. Could splice snout to drain standing water . Ordering lower harness . No water leaks detected. Set return for 12/13 ; ordrng 1 W11643701 (Lower harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Georgetown, TX 78633
Sterling
Job Details: 12/06/2023
On arrival verified complaint of normal button not responding. All other keys work. Replaced console and all operational test good. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Leander, TX 78641
Miguel
Job Details: 12/06/2023
"Arrived on site for refrigerator not cooling enough. Found all components running, found incomplete frost pattern due to insufficient compressor. Will need sealed system repair. Office will call to schedule. Cc on file for diagnostic fee. ; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB606DSS4
Near Kyle, TX 78640
Leonardo
Job Details: 12/06/2023
Arrived on site to test unit for no display nothing working. Test unit and found ribbon cable to console disconnected. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Temple, TX 76502
Jonathan M
Job Details: 12/06/2023
"Arrived on site for a dryer that is not completing cycles. Inspected unit and work area. The customer advised that this unit has had the same problem since the previous repair. She advised the unit will randomly just quit cycles and does not seem to have any rhyme or reason, for when it cuts off. She advised that when she turns it off and turned it back on, the unit will start right away and then run for however long. Ran the unit through diagnostics and found an F2 E1 error code. I checked the model and serial information in the controls and found both completely blank. I found a service pointer talking about this issue (W11498806). Per the service pointer, when both controls are replaced at the same time and dont lock in the model and serial information, it can cause issues with the unit functionality. I called Whirlpool Techline and spoke to Chris SR# 7737956006. He advised that because the controls had been replaced over three months ago, those controls would it be completely gone, and there will be no way he knows to restore that information to the unit. Advised that this would be sent to review and that whirlpool would be in contact with the customer or myself, depending on the next steps. He advised make no repair at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Georgetown, TX 78628
Sterling
Job Details: 12/06/2023
On arrival verified complaint of no ice. Checked temps and found FC and ice box at 0. Ran ice maker test it activated and valves activated. Ran test 36 for ice maker fan and it activated. Recommended replacing ice maker. Replaced with a w11548540 but was defective. After installing ice maker it failed to activate even in manual test. Reorder and return on 12/12; ordrng 1 w11548540 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Marble Falls, TX 78654
Lou
Job Details: 12/06/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC door with an approximate 1/4 inch gap in the gasket at the top right side (photo). When I opened the FC door, I found a large amount of frost/ice on the evap cover (photos). When I went to close the door, I found the right side slide jerking and not wanting to close unless I used some force. I disassembled the FC section and cleared the frost/ice from the evap cover to find blocks of ice behind the cover at the bottom vents of the cover. Once I cleared the debris, I cleaned up the water left behind and removed and replaced the slides and reassembled the unit. Tested the door open/close functions and it is operating as designed and the door is sealing properly now. I recommended the customer unplug the unit and allow it to defrost for at least 48 hours. I had my customer sign the waiver of damages from defrosting the refrigerator and recommended they pull the unit out and place towels around the unit to catch any overflow of water. Unit was unplugged and pulled out before I left. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Blake
Job Details: 12/06/2023
2204Arrived on site to inspect top load washer. The customer informed me there is water left inside after the cycle. Also the basket is running out of balance. I found error codes f0E2 F0E5 and F7E6. I found the basket is out of spec per service pointer W11684122. I am ordering the basket to resolve the out of balance issue. I found good readings from the drain pump. I instructed the customer the cycle is not finishing due to it erroring out for being out of balance. I also instructed the customer on detergent use and loading. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78703
Wesley
Job Details: 12/06/2023
Arrived on site for unit with dispenser door opening Was able to repair dispenser door issue by repair spring alignment and reset unit in diagnostics. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/06/2023
"Arrived on site for a washing machine that is still having issues. Customer advised the unit ran for a few days before stopping again. I needed to diagnostics and found an F5 E3 (lid will not unlock) error code. Tested the unit and found a lid lock having a hard time locking. I opened the lid and found a crack at the left-hand hinge of the lid. I showed the customer the issue and advised her that the unit is not unlocking or locking, because when the left side isnt pressed down, the locking mechanism is not fully engaged. I went to order the lid, but the customer advised that she wants to wait until after the new year to perform any further repairs and will call back in when shes ready to get serviced. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near The Hills, TX 78738
Matthew
Job Details: 12/06/2023
Arrived on site for door not closing properly. On arrival inspected unit. Found that lower right panel has separated and is bent. Took pics. The door is opening and closing. Notified customer that this is a cosmetic issue and is past claims period. Customer stated unit was just installed. Notified customer that the manufacturer will need to be contacted to offer a concession to replace the front panel.
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Austin, TX 78758
Wesley
Job Details: 12/06/2023
Arrived onsite for dryer noise and determined intermittent knocking and tapping during cycle to be from back pressure. Made this determination by changing pressure which completely eliminated the sound. Advised customer to have their vent duct cleaned to the roof to optimize performance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 12/06/2023
"Arrived on site to test unit for not washing dishes, tested unit, found failed wash motor, replaced sump assembly , tested unit unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ4
Near Georgetown, TX 78628
Sterling
Job Details: 12/06/2023
"On arrival verified complaint of not baking. Replaced DSI board as previously diagnosed and ran bake cycle, unit then ignited correctly and started to heat. Previously it wouldnt ignite at all. Job complete no gas leak detected. All operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Fort Cavazos, TX 76544
Tyler
Job Details: 12/06/2023
Arrived on site for refrigerator not allowing fc door to seal properly. Upon arrival confirmed issue. Found fc gasket was failing from door and inner liner on door was starting to separate. Ordering new fc door and will need office to reschedule once availability of part is known. Ordering LW10648583 fc door(stainless); ordrng 1 LW10648583 (Fc door)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Seguin, TX 78155
Andrey
Job Details: 12/06/2023
"Arrived on site to test unit for no ice production, tested unit found all components activating properly but water over flows during fill, customer stated that ice is thin and melts fast, replaced rec pump and tested unit unit made a full ice sheet with a good thickness, advised customer to monitor if issue continues then call us back job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78730
Wesley
Job Details: 12/06/2023
Arrived onsite for freezing water reservoir. Thawed reservoir to restore flow and made adjustments to the settings to prevent freezing of the reservoir. Unit is now operating as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Austin, TX 78736
Luis
Job Details: 12/06/2023
Arrived on site found defective right side door gasket replaced gasket checked door seal good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Marble Falls, TX 78654
Lou
Job Details: 12/06/2023
"Arrived on site to inspect dishwasher shutting down during cycle. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 and F7E1. I cleared the codes and continued with testing. During first few minutes of testing and the motor functioning, the motor began to cut out and the control panel lights began to change to different selections and then back to the previous selections lights. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Lakeway, TX 78738
Leonardo
Job Details: 12/06/2023
Arrived on site to test unit for inverter error. Test unit and found F6E4 error too. Ran test and found will need to order new control board for microwave and console. Office to reschedule 2 hour job. ; ordrng 1 W10915648 (Control board) and 1 W11093254 (Console) and 1 2hourjob (2 hour job)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78730
Wesley
Job Details: 12/06/2023
Arrived onsite for failure to dispense ice and repaired by adjusting the shaft and replacing the auger motor. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Salado, TX 76571
Jonathan M
Job Details: 12/06/2023
Arrived on site for a range. That is not heating. Inspected unit and work area. Tested the oven and found the oven immediately start heating. Ran the unit through diagnostics and did not find any stored error codes. Tested both bacon boil elements and found both of them coming on. Around the unit up to 350?F bake cycle. Found the unit reach preheat an average temperature is at 340?F. Did advise customer that it is theoretically within range but did show them how to calibrate the unit if they wish to do so. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Kempner, TX 76539
Tyler
Job Details: 12/06/2023
"Arrived on site for refrigerator needin previously diagnosed sealed system repair. Upon arrival found no refrigerant in system and traced leak to rc evap coil. Replaced coil, compressor, uv drier, and access valve. Pulled vac then recharged system to 5.5oz of r134a, tested unit and found no leaks. Informed customer to give unit 24-48 hrs to stabilize temps and fill bucket with ice. Call complete"
We serviced a
JENN-AIR RANGE
Model JGRP636HL01
Near Austin, TX 78734
Matthew
Job Details: 12/06/2023
Arrived on site to replace failed orifice holder. Replaced orifice holder for center burner and tested. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Marble Falls, TX 78654
Lou
Job Details: 12/06/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI control panel and tested. Unit is operating as designed with no further error codes. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78723
Kimo
Job Details: 12/06/2023
"Arrived onsite for a dryer that is tumbling bout not heating. Upon arrival I ran the unit I found that the unit was not heating, I gained access to the thermistors and fuse, and tested them and found the Thermal Cut-Off showing open I tested the heater as well and found that it was good. I replaced the cut-off thermistor and tested the unit and found unit operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Austin, TX 78727
Paul
Job Details: 12/06/2023
Arrived onsite for a range that has an F3E0 error. I confirmed the error and deleted it. The sensor was disconnected and the customers installers saw it and corrected it. I tested the range after deleting the error and the unit is working as designed. Call complete. Apt 9102
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Hutto, TX 78634
Blake
Job Details: 12/06/2023
Arrived on site to inspect top load washer. The customer informed me the water is always hot when using the cold setting. I found error code F8E1. I tested the valves and found the supply lines switched. I switched the lines to their proper place and tested. The temperature is now correct. I found good flow from both valves. The customer also informed me the clothes are not spinning out properly. I am ordering the geacase to resolve. No leaks observed during service. ; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pflugerville, TX 78660
David Z
Job Details: 12/06/2023
Arrived on site to follow up on no cool refrigerator. I checked pressures and found high and low side in vacuum. I disconnected the dryer and found massive oil restriction in precooler when dryer was removed. I used nitrogen and blew out the oil until pressure was dry. I installed a new drier and tested unit at 120 psi pressure and found no leaks. Vacuumed unit and charged to spec. Verified frost pattern forming on evaporator. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/06/2023
"Arrived on site for washer making a squeak/screeching noise during final rinse and spin. Upon arrival customer also stated that as of her last time using washer, it had also stopped going past wash cycle. Upon further testing I found n9 errors in diagnostics. Tried running diagnostics and normal operation cycles and found lid would lock but no power was being sent from control board to motor, found no breaks in harness and water valve worked without leaks. Found drain motor at 13.8ohms and working. Could run any spin or agitation tests to replicate noise. Did find rotor had signs of inner teeth wearing down possibly indicating gearcase failure. Will need office to reschedule once availability of parts is known. Ordering W11100602 control, W10810403 latch, W10754161 rotor and will need to return with previously sent parts. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78745
Kimo
Job Details: 12/06/2023
"Arrived onsite for a washer that is flashing the lid lock light and wound allow you to open the unit. Upon arrival I put the unit in diagnostic mode and found SD code, but not a lock code. I ran the unit in diagnostic mode and found that the lid lock oranges properly then the unit filled with water and began Agitating then spun but I noticed the the water in the bellow would not drain out leaving excess water in the unit at the end of the cycle which can cause the unit to lock up because it thinks it is flooding. I cleaned the bellow and the drain holes with my shop vacuum and pipe cleaners. And the tested the unit and found the the unit is operating as designed. I advised the customer on detergent use as too much detergent van causing this issue to occur, the customer does have pets so i also advised the customer to always clean the bellow so that it wont leak or clog. I collected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Luis
Job Details: 12/05/2023
"Arrived on site. Repaired wire,added coupling to line tested ice dispenser working,tested water dispenser no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Luis
Job Details: 12/05/2023
"Arrived on site. Removed cover found broken wire from control to harness,repaired wire replaced compressor assembly,uploaded picture"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/05/2023
"Arrived on site to inspect unit for cavity lights not operating. Upon closer inspection found door switch to be broken, replaced broken door switch. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Gerry C
Job Details: 12/05/2023
"WRS315SNHM06 Arrived to install previously diagnosed and ordered parts. I removed and replaced the compressor, service port and dryer, after noting only an increase from balanced 30 psi, to 35 with the compressor on. During charging of the replacement, the refrigerant charge was 11 grams to little and will need to be added. Tech GCO. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 GCO (GCO)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Waco, TX 76712
Jonathan M
Job Details: 12/05/2023
"Arrived on site for an oven that has hot surface temperatures when cooking for extended periods of time. Inspected unit and work area. The customer advised that during Thanksgiving, after the unit had been on for a couple of hours, she was finding the handle and the top of the cooktop fairly hot at the front edge. She advised that it seemed hot enough to be able to burn her and she was just concerned about whether something was wrong. I found the gasket in the door, making a proper seal. I went over the cooking temperature limits service pointer (W11544031). I explained to the customer that the inside part of the door is still within the oven and that as that oven heats up and maintains temperature for long periods of time, excess heat is radiated through the top of the vent on the door and can cause warmer than normal surface temperatures on the handle and on the front edge of the cooktop. I did advise the customer that this is normal operation and that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lorena, TX 76655
Tyler
Job Details: 12/05/2023
Arrived on site for washer getting off balance when in spin. Upon arrival confirmed issue. Found all holes in tub open as designed. Found suspension rods failin and replaced them. Tested unit and found staying balanced with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78749
Scott
Job Details: 12/05/2023
"Arrived on site for residue on clothing . Ran diagnostics, no error codes . Unit passed test . Adjusted level legs . Did advised switching from powders to liquid detergent. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Joe Z
Job Details: 12/05/2023
Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Test unit and is operas designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78739
Matthew
Job Details: 12/05/2023
"Arrived onsite for unit making vibration sound. Upon arrival inspected unit. Ran diagnostics and Tested all motorized components, damper, fans, compressor and ice maker. Could not duplicate any issues. Customer will monitor and take video if symptoms persist. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78759
Wesley
Job Details: 12/05/2023
Arrived onsite and found unit operating with failed icemaker. Replaced the icemaker. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clifton, TX 76634
Jonathan M
Job Details: 12/05/2023
"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. The customer advised that they can not get the unit to start. Chewed by the shed contacted customer service and they told her to press and hold the power button until all the lights lit up and then touch the start button but it has not been working. I explain to the customer that is the exact opposite. She needs to press the power button and press and hold the start button until all the bars light up all the way across the user interface. Tested the unit multiple times, and could not get the unit to fault. Ran the unit through diagnostics and found no stored error codes. The customer advised that shes been using the unit the same way she was told for the last few months and that she was unaware of how to use it. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Georgetown, TX 78626
Blake
Job Details: 12/05/2023
Arrived on site to inspect top load washer running unbalanced. I found the basket does not meet specifications. I removed and replaced the basket and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78628
David Z
Job Details: 12/05/2023
Arrived on site to diagnose washer that was not engaging a cycle. Customer said unit made some strange noises and just added water and cycled. I tested the unit and found no error codes present. With the customer present I ran part of a cycle with and without clothes and found unit working properly. Examined bottom end and found no damage or failures present. Could not duplicate a failure at this time. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/05/2023
"Arrived onsite for dryer not spinning. On inspection found the belt was off, remove the tub and found the pulley on the floor of the unit. On further inspection found where the belt hooks onto the motor was broken. Gained access to the back of the unit and had to beat the fan off the motor. Installed new motor new wheel and repair kit. But the unit back together and there was aloud thumping noise. Pulled the unit back part and found that the left wheel was riding in the wrong spot on the drum, correct the issues and the unit is operating as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Leander, TX 78641
Lou
Job Details: 12/05/2023
"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I tested the unit in a Normal wash mode and the unit began operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Dripping Springs, TX 78620
Matthew
Job Details: 12/05/2023
"Arrived onsite for unit frosting on left corner. Upon arrival inspected unit. Customer stated issue is intermittent. Since last visit on 10/30 the freezer has not frosted over. Found areas of gasket not expanded completely. Used heat gun to correct gasket. Also found small gaps in liner on horizontal mullion. If symptoms persist recommend filling gaps , took pics. Rails/slides are not an issue. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/05/2023
Arrived onsite for refrigerator with ice buildup. On inspection found the ice buildup on the top of the ice bin. On further inspection found the gasket had pulled back at the top right corner on the fc door. I took my heat gun and softened the gasket and expanded it to make it fit better. The door is sealing now if customer calls back order a fc gasket (WPW10247885) to bring on the return trip back. The noise the customer is hearing is normal for this chaise. The only way to get rid of the noise is to change the unit or go with another model. No water leaks detected during service.
We serviced a
GE DISHWASHER
Model CDT725SSF7SS
Near Burnet, TX 78611
Miguel
Job Details: 12/05/2023
"Arrived on site for dishwasher leaking, replaced hose. Verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Round Rock, TX 78665
Gerry C
Job Details: 12/05/2023
"MVW7232HW1 Arrived to inspect unit stopping shortly after startup. Service test mode showed F7E4 and I cleared for testing. I found the slider had separated and I removed and replaced and recalibrated the unit. The unit resumed normal operation for the time being. During installation of the replacement slider, I found two of the retainer holes in the magnetic structure had been missed in the manufacturing process. Office to order part. No leaks observed during service. ; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for door falling, tested unit found failed pads, replaced and leveled unit, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76706
Jonathan M
Job Details: 12/05/2023
Arrived on site for a washing machine that is heating up clothes. Inspected unit and work area. Immediately saw the wash plate had a bow in it causing clothes to get stuck underneath the agitator. Replaced the wash plate and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Wesley
Job Details: 12/05/2023
"Arrived onsite and found unit operating with failed heating components. Pulled microwave from install and replaced mag, cap and diode. Unit is now operating as designed. All checks good."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Georgetown, TX 78628
Lou
Job Details: 12/05/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and found gearcase oil on the cam and the belt is stretched. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE05
Near Georgetown, TX 78628
Gerry C
Job Details: 12/05/2023
"JB36NXFXLE05 Arrived to inspect continual excess moisture within RC. I found the outer door panel had not been fully mounted and I was able to correct with customer supplied hardware. The chassis had a top left, outward , twist due to an incorrectly placed outlet. This twist will not allow the door to seal as designed and may lead to future cooling issues. I will follow up with management about a remedy and we will contact the customer to arrange resolution. No leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lorena, TX 76655
Tyler
Job Details: 12/05/2023
"Arrived on site for dishwasher with outter door panel rusting. Upon arrival confirmed issue. Replaced outter panel and tested unit, found wash motor failing and f4e3 in diagnostics. Rescheduled customer for 12/11/23 to complete repairs. Ordering W11613479 motor; ordrng 1 W11613479 (Motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test for no microwave light, tested unit and found control board fried, replaced control board, tested unit, unit functioning as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Jarrell, TX 76537
Sterling
Job Details: 12/05/2023
On arrival verified complaint of to cold FC and to warm RC. Customer also stated unit was noisy at one time. Current temps are 2 Fc and 37 in RC. Some frost near evap fan and customer stated it was on the shelves. Customer cleared the frost build up after a few days and the unit started cooling. Gaskets around doors are sealing completely. Advised customer may have been caused excess food pushing against the door. It started around thanksgiving. Customer will take photos of food load and frost if problem persists. No noise detected during service. Operational test good job complete. No leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/05/2023
Arrived on site to test unit for broiler tripping breaker. Test wires and all test good. Test board and found bad board. Will order new board due to board not correct. Took pictures ; ordrng 1 WPW10453983 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Blake
Job Details: 12/05/2023
Arrived on site to inspect gas range. I found the center burner not igniting. I removed and replaced the center burner head and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for tripping breaker, tested unit found failed capacitor and magnetron, replaced capacitor magnetron and diode,tested unit unit is now running as designed, called safety to report my findings SR#7737863207, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for not heating, customer stated that inspector tested unit and found it 30 degrees lower then set temperature at 350, put thermocouple into oven and preheated to 350, unit preheated to 370 and recovered to 350 within 10 minutes,unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB06
Near Austin, TX 78750
Wesley
Job Details: 12/05/2023
Arrived onsite for customer concerned with temp swing based on charting data being collected with charting thermometer. Reviewed data and determined everything operating in perfect health. All checks good. Advised customer on findings.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/05/2023
"Arrived on site to inspect unit for not completing wash cycles every time. Error code f8e1 present upon arrival, no fill/long fill and can visibly see low water pressure when filling. Will need to order valve and return, office to reschedule. ; ordrng 1 W11210463 (Water valve)"
We serviced a
KITCHENAID WINE COOLER
Model KUWR214KSB00
Near Austin, TX 78752
Luis
Job Details: 12/05/2023
Arrived on site for not cooling. Found unit will not power on replaced main control powered unit on compressor powered on.
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Gerry C
Job Details: 12/05/2023
MHW8630HC4 Arrived to install previously diagnosed and ordered part. I removed and replaced the tub assembly and tested three times within service test mode. The unit operated and designed and an additional customer mode operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Leonardo
Job Details: 12/05/2023
Arrived on site to replaced console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Matthew
Job Details: 12/05/2023
Unit 163. Arrived on site for unit not heating. Upon arrival inspected unit. Found failed heating element. Replaced heating element and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Round Mountain, TX 78663
Miguel
Job Details: 12/05/2023
Arrived on site with new cooktop. Replaced cooktop. Verified operation. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Matthew
Job Details: 12/05/2023
Arrived on site for basket shaking violently. Upon arrival inspected unit and found basket faulty per service pointer. Replaced basket and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near New Braunfels, TX 78130
Andrew
Job Details: 12/05/2023
"Arrived on site to inspect unit for not producing ice, upon closer inspection found ice maker was not receiving ice. The valve was weeping and caused the fill line to freeze and not allow movement of water, defrosted unit to unfreeze line. Swapped the valve due to the weeping, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Buda, TX 78610
Matthew
Job Details: 12/05/2023
"Arrived on site for broil drawer, falling off rails. Disassembled and found right slide failed. Replaced slide and tested. Unit is functioning properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Sterling
Job Details: 12/05/2023
"On arrival confirmed complaint of ice maker leaking. Called TL to document all previous calls and current with parts listed. Spoke to Nate at TL 7737953605. Visual inspection found the ice maker was leaking and pouring into the ice bin. Unit was not level or front higher than the back, replaced all parts previously diagnosed ice maker, dual valve, ice maker housing, ice bin door, ice chute, RC left door. Leveled unit with front end higher then back to prevent the ice maker from leaking water out the front. Photo attached. Did not see broken plastic in ice maker unable to confirm but ice maker and housing replaced. Ice bin door did have gap as previously stated gap is now sealed and gasket is sealing. All operational tests in diag mode are good. Visual inspection of test 45 confirmed no leak. No leaks detected during service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for unit not leveled, tested unit found missing leveler, installed and leveled unit, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Lorena, TX 76655
Tyler
Job Details: 12/05/2023
"Arrived on site for washer. Upon arrival customer stated they had an extended warranty they wanted to use and will need office to reschedule once new dispatch is recieved, call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Elgin, TX 78621
Joe Z
Job Details: 12/05/2023
Arrived on site for unit not powering on after power outage. Upon arrival inspected unit and unit is powered on with correct time on display Test all cooktop burners and are good. Test oven by preheating to 350. Unit begins preheating correctly. Customer states that unit has been operating correctly. Cannot duplicate issue at this time. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Georgetown, TX 78628
Lou
Job Details: 12/05/2023
"Arrived on site to inspect refrigerator leaking water inside. Upon further inspection, the customer advised that when the ice maker harvests and the fills it makes a loud noise. Using my jumper wire, I tested the ice maker and when the valve came on to fill the tray, it made a loud humming noise and barely filled the tray. I tested the water dispenser and water flowed to a trickle. I removed the filter and retested and got the same results. I placed my filter bypass in the filter head and retested and water flowed good. I contacted techline and spoke to Rich and advised of the complaint, the history of the issues with this unit and my findings today. Rich advised to replace the filterhead/reservoir and provided SR#7737950154. I removed and replaced the reservoir and tested with the bypass installed and the unit is operating as designed. I provided the SR number to my customer and recommended they contact customer service and provide the SR# if they continue to have issues. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78727
Kimo
Job Details: 12/05/2023
Arrived onsite for a washer with no lights on Ui but the unit is operating otherwise. Upon arrival I perform a factory reset and found no change. I am ordering the control and the console/Ui ; ordrng 1 W11510463 (CNTRL-ELEC) and 1 W11478525 (PANEL-UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site for door issues, tested unit found gasket not sealing properly, molded gasket with heat gun, gasket is now sealing properly, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78724
Joe Z
Job Details: 12/05/2023
"Arrived on site for not spinning. Upon arrival ran diagnostics and got F0-E9 off balance pause. Ram automatic test cycle and test passed. Ran a drain and spin cycle and unit operates correctly. Cannot duplicate the issue. Asked customer what was being washed. He showed me a large comforter, a bed sheet and a pile of a regular sized load. All in all the load being washed filled the basket complete from bottom to top. He has since washed a regular load and unit operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78750
Wesley
Job Details: 12/05/2023
Arrived onsite and found unit operating with failed right door gasket. Replaced the one gasket to repair and heat treated both gaskets for proper fit. All check good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lorena, TX 76655
Tyler
Job Details: 12/05/2023
"Arrived on site for refrigerator not turning on or cooling, upon arrival confirmed failure. Found stable 120 connection at outlet. Found only 73 volts on other side of power cord and found power cord damaged. Repaired power cord but found main control still failing. Tried replacing ui control with same results. Rescheduled customer for 12/11/23 to complete repairs. ordering W11661849 power cord, W11546690 main control.; ordrng 1 W11661849 (Power cord) and 1 W11546690 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near China Spring, TX 76633
Jonathan M
Job Details: 12/05/2023
Arrived on site for a dishwasher that has long cycle times. Inspected unit and work area. The customer advised they just replaced their old dishwasher and that they were confused as to why the unit seems to run anywhere from an hour and a half to 4 1/2 hours. she advised of her previous dishwasher only ran for a little over an hour. Did explain to the customer that this is normal operation. Whatever they use and care guide and features of the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waco, TX 76710
Jonathan M
Job Details: 12/05/2023
"Arrived on site for refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit does make ice but that their issue is with the unit not dispensing ice. Remove the ice container and did find ice in the container. Checked the impeller and found the impeller stripped. Tried to remove the impeller by hand and was unable to. Ordering the impeller, dispenser, motor, divider, and spacer for repair. The office will need to contact the customer about a return date due to limited parts availability on several items.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052 (Impeller)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near San Marcos, TX 78666
Leonardo
Job Details: 12/05/2023
Arrived on site to test unit for oven not working. Test unit and found cooking sheet on warming drawer creating a short on igniter. Removed baking sheet test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Burnet, TX 78611
Miguel
Job Details: 12/05/2023
"Arrived on site with pats previously ordered. Replaced belt , shield and screws. Verified operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78754
Joe Z
Job Details: 12/05/2023
"Arrived on site for not heating, upon arrival, test unit and can hear a buzz noise. Found diode has failed. Replaced diode and test unit by heating cup of water several times. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78745
Scott
Job Details: 12/05/2023
"Arrived on site ,replaced latch . Door is closing properly . Unable to fully test due to washer being in storage . No water leaks detected. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/05/2023
Arrived on site to replace cooktop. Replaced top test unit and unit test good job complete.