Arrived onsite for unit over freezing. Customer had allowed unit to thaw. Upon arrival inspected unit. Found evaporator fan motor failed. Replaced motor. Also found debris in drain line. Corrected issues and tested. Unit is functioning properly. Job complete

Arrived onsite for a wall oven where there are two spots in the oven cavity where the blue ceramic coating is coming off. I found two small spots on the rails for the racks on the right side. I took pics of both. The lower spot is a chip. I used the blue pen to touch the spots up and explained to the customer the color will match when the product drys. The upper spot was about 1 long and 1/4 wide and the lower spot was 3/8 long and 1/4 wide. The customer would like the unit replaced because of this and I explained that I would call techline to get the findings documented and advised them to call customer care tomorrow after the report has been filed. I called techline and spoke with Robert SR# 7736542468 and he documented all my findings with the photos I took. Call complete.

Arrived onsite for a microwave not heating. I found the spade connectors on the magnetron loose causing the magnetron not to fire. I tightened the spade connectors up and connected the molex connector back on the magnetron. I tested the microwave with my microwave tester and found it working as designed. The customer and I heated a bowl of water in it and it worked as designed. This is covered under Appliance Express warranty. Call complete.

Arrived onsite and found freezer door retention screw was not fully snug after removing door at prior service. Secured screw. Repair complete. Covered by workmanship guarantee.

Arrived onsite for a microwave/oven combo displaying an F2E1 error message. I found the cancel key not responding causing the issue. I replaced the control panel and the oven is working as designed. Call complete.

Arrived onsite and found unit operating with bent cooktop trim. Replaced cooktop using provided concession. All checks good. Unit is now operating as designed.

Arrived onsite and found unit operating with leak from fabric dispenser adjusted flow to prevent possibility of leaking over the side of tub. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for a refrigerator with condensation in the RC. I checked the refrigerator and found where the shelves fog up when the doors are opened but I found the liner dry. I explained to the customer that this can happen when its warm inside the home and warm air enters the compartment when the doors are opened. I checked all the gaskets and they are sealing properly. I did find some water in the top of the FC door gasket but the mullion was completely dry and the FC door gasket was sealing properly. I removed the water and I explained to the customer to let us know if this continues and we would need to change the door and badge. Call complete.

Arrived onsite and found unit with symptoms matching factory low charge. Replaced compressor dye drier and added access port. Pulled vacuum on system for 15 minutes and recharged with 50g of r600a refrigerant. Compressor slow to initial motion overloading the start relay several times. Observed for normal compressor function. Possible locked compressor. Advised customer to observe for proper cooling before utilizing.

Arrived on site to replace magnetron inverter and cover plates. Replaced all parts Test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed damaged ice bin, replaced and tested, unit is now functioning properly, job completed"

"Arrived on site to test unit for not rinsing, tested unit found all components activating properly in diagnostics test, customer stated that tub fills with water to the top no matter the load size and clothes is wet at the end of cycle, stated normal cycle and water filled to the rim, replaced control and actuator and capacitor as precautionary and advised customer to monitor, unit should be preforming per manufacturer specifications, explained to customer that if unit goes off balance motor will not ramp up to higher rpms customer will monitor and if issues continue then he will call us back, unit is running properly no leaks detected job complete"

Arrived on site for dishwasher randomly turning and off as well as starting and stoping cycles at random and resetting ui back into standby mode. Upon arrival confirmed issue. Found stable and polarized power supply. Tested unit in diagnostics and found randomly occuring power loss from main control at inconsistent tests but couldnt trigger any error codes. Found main control failing.; ordrng 1 WD21X27998 (Control)

"WDT750SAHZ0 Arrived to inspect leaking. I found the unit has the self-vectoring lower spray arm and there was debris within it. Testing proved the slider inside of the arm would intermittently get hung up, stopping rotation of the arm and subsequent leaking. Office to order lower spray arm. No leaks of the water supply observed during service. ordrng 1 W10837249 (Lower Spray Arm)"

"KRFC704FPS03 Arrived to inspect RC cooling issue. I found the unit was at the tail-end of a evaporator freeze-up event. I allowed it to operate the RC fan in manual test mode and I verified the remainder of the frost had melted out. I found the right RC door gasket was badly torn and will require replacement. I found other adjustments will be required upon return. No leaks observed during service. Tech GCO. Office to contact the customer to arrange return service; ordrng 1 W10917313 (RC Gasket, RH, GY) and 1 GCO (GCO)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making loud noises. Confirmed the issue and found frost build up in the refrigerator section on the evaporator. Unit will need to be fully defrosted and we will replace the fan scroll and UI. Customer will contact the office when he returns. No leaks where observed during service. ; ordrng 1 W11616412 (Ui)"

Arrived on site to test unit for oven not heating. Test unit and found broken bake element. Spoke with owner and he approved to order bake element . ordrng 1 W10779716 (Bake element)

"Arrived on site to diagnose refrigerator that is not achieving temp in either compartment. Examined unit and compressor. Found compressor scalding hot due to condenser fan not running. 1 Wr60x10207 (Condenser Fan Blade)"

"Arrived onsite for dishwasher not cleaning dishes. Upon arrival inspected unit. Ran diagnostics and found 4/3 error , wash motor fault. Ran test cycle and unit filled but wash motor did not energize. Unit did drain. Ordering wash motor. Office to reschedule. ; O-emld tckt"

"Arrived on site for no ice. Found weak air flow in freezer section no ice build up on cover,ran diagnostics E5 error code defective icemaker. Ordering fan motor and icemaker will order additional parts incase needed ; ordrng 1 W11226501 (Fill tube heater) and 1 W11087438 (Harness fan motor) and 1 W11658802 (Icemaker)"

"Arrived on site and found no ice production, ran test 120 and icemaker cycled properly. Ran test 96 and water dispenser on door worked properly. Ran test 97 and valve activated but no water was dispensed into icemaker. Took videos. Water line froze again, checked test 66 and there is no voltage to water line heater. Will need to bring back control kit.; ordrng 1 W11533211 (Control kit)"

Arrived on site for microwave needing previously diagnosed mounting bracket. Upon arrival confirmed issue and installed bracket. Found unit working as designed. Call complete ; ordrng 1 Cnote (Used one pack of supports. Returned second box)

Arrived on site for unit smoked then tripped breaker. Upon arrival inspected unit. All wiring looks good. Test unit and when preheating bake when broil energizes breaker Tripps. If call for broil is made breaker Tripps immediately. Found broil element is grounding out to chassis per meter leads. Need to replace broil element. Ordering broil element. Office to reschedule.; ordrng 1 W10856603 (Broil element)

"Arrived onsite for washer not completing a cycle. On inspection I ran diagnostics mode and the cold water did get dispense and the lid did not lock during agitation cycle. Took a look at the inlet valve where the hose connects and found some calcium buildup. I ohmed out the coils on the valve, the hot tested good and the cold was OL. I then tested the lid latch and it was good. I installed the control board and reran the diagnostic mode and the lid locked this time during the agitation cycle but the cold water still did not work. Ordering a new valve. W11210459; ordrng 1 W11210459 (Inlet valve)"

Arrived on site job will need another tech to install door panel. ; O-emld tckt

Arrived on site for dishwasher leaking. On inspection the water was dripping from the front left slide of the unit. The leak may be coming from the door seal but it could be from the tub having a hole in it. O; ordrng 1 W11664713 (Bottom door seal) and 1 W11414078 (Inner door seal)

"Arrived on site to inspect wall oven/microwave combo unit with the microwave turntable now working. Upon further inspection, I tested the microwave and the display showed the turntable to be turned on but it failed to rotate. I placed the unit in diagnostics showing no error codes and tested the turntable and it failed to function. I disassembled the unit to find the harness to be pinched in between metal panels and had shorted out (photos). Also found a random screw touching the connector of the transformer and several screws not fully screwed into the unit (photos). I contacted techline and spoke to Rich and advised of the complaint and my findings. Also advised that this is a PEX unit from a year ago and the customer just received it last week. Rich advised that were here to repair and recommended to replace the harness and microwave control board and will need a second tech to assist. Provided SR#7736542480. I advised the customer of my conversation and provided them with the SR number. I am ordering the microwave control, microwave switch harness and CNOTE-2MAN JOB. Office to schedule return service due to the availability of parts and 2nd man. Unit left turned off at the breaker.; ordrng 1 W11325784 (microwave main control) and 1 W11578578 (Microwave harness) and 1 CNOTE (2 MAN JOB PER TECHLINE)"

"Arrived on site to inspect wall oven door not closing. Upon further inspection, I found the door latch switch cam broken (photo). The oven operates as designed when pressing the door in fully. I am ordering the door latch assembly and scheduled return service. Unit needs to,be schedule with ticket #380402.; ordrng 1 W10883049 (Door latch)"

Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete

Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator section freezing. Found that the thermistor was reading off. I replaced control and had the thermistor included. Unit is now operation as designed. No leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making grinding noises. Tested and found that the came was lose. I thighed up the bolt with locktite and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Fridge is not a call back . Original fridge was moved . Fridge in apt now is different ser . Updated mod M&s er. Talked to SC . Found supply tube too short and not fitting in cup on ice maker . Water has spilled on FZ liner . Removed ice . Replaced fill tube extension with a longer version . Unit is now harvesting and filling properly . Getting normal. Air flow . No water leaks detected at this time . Job complete

"Add on Found fridge is missing icemaker ,ice bucket and door badge . All hook up are there for icemaker . Ordering IM , bucket , tube extension,badge . Call to set return . ; ordrng 1 Autho and 1 WP2174755 (Tube extension) and 1 W11517113 (Ice maker) and 1 W11178521 (Badge)"

Arrived on site for a washing machine that has temperature concerns. Inspected unit and work area. The customer advised that the unit had been pulling in hot water on a cold wash cycle. Tested the unit and did confirm that the cold water valve at the wall and hoses were incorrect with the blue hose and valve pulling in hot water and the red valve and hose bringing in cold water. Swap the hoses on the washer and round the unit through diagnostics. The unit ran and worked as designed. Did advise the customer of the issue in the unit is ready for use. Call complete.

"Arrived on site to replace heater, drain pump and vent motor assembly. Replaced all 3 parts and tested unit. Verified proper operation and draining present. No water leaks found. Repair completed."

"LSD2615HEW Arrived to inspect no cool. The customer reported the unit had operated normally after the last repair, for approximately one week and then failed to cool again. I found the start device would trip, with no compressor operation, nor any audible failure cues. As last service, the start and run windings were within tolerance, 3.5 and 4.5 ohms respectively, and total was 7.9 , as they were today. The replacement start device tested as expected and the compressor has now fully failed internally, likely mechanically and cannot start.

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately I could hear a thumping noise. I raised the top panel and found the drive belt badly frayed. I tested the unit again with the top panel raised and could hear the thumping coming from the tension pulley area or possibly something caught inside the drum baffles. I disassembled the unit to inspect the rollers and pulley and hand rolled the drum and found no unusual noises coming from the baffles. I removed the old rollers and tension pulley and cleaned the axles and Unit and installed 2 rollers,,tension pulley and belt and reassembled the unit and tested. Unit is operating as designed with no further abnormal noises. No lint observed at the end of service, job completed."

Arrived onsite and found evidence of leaking from the ice bin due to insufficient temp in freezer. Determined cause to be ice blockage on evap Defrosted unit and verified fans and defrost heater and timer are working. Advised customer to observe for normal operation and report back if there is ongoing hi temps in the freezer. All else checks good. Spoke with owner Marc.

Arrived on site for unit not finishing cycles . Turning drum bye hand. Ran diagnostics found rear bearing going out .

"Arrived on site ,replaced mag. Ran test heat . Unit is heating to Whirlpool specs

"Arrived on site and inspected range and found saved error code for upper blower fan. Ran diagnostic cycle to confirm blower fan is getting voltage. After replacement confirmed operation by beginning a pre-heat cycle and observing until fan came on and did not generate a new error code, job complete.

Arrived onsite for unit not heating and staying on for extended periods of time. Upon arrival inspected unit. Unit would tumble but not heat and timer would not advance. Checked voltage and polarity. Found missing leg at block. Confirmed supply at wall as well. Took pics of bad supply voltage at socket.

"Arrived onsite for non cooling sealed system repair. Recovered refrigerant and removed faulty compressor. Replaced compressor and access valve. Checked for leaks with nitrogen. While checking for leaks found dark oil dripping from cap tube at dryer. Called tech line. Took pic. SR#7736513868. Tech designated as internal burnout. Whirlpool will contact customer in 3-5 business days. Job complete"

Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and unit is operating as designed. Part is covered by Maytag warranty. C

Arrive onsite to install a blower on a vent hood. Upon arrival I installed the new blower and tested the unit and found unit operational as designed.

Arrived onsite for a DW that is leaking. Upon arrival I ran the unit in a diag cycle and found no leaks. I read the unit with a pod in it as to simulate a regular wash cycle and found no leaks. I ran the unit one last time in an quick cycle and found no leaks. I did advise the customer of detergent use.

"Arrived onsite for a range that is not operating properly. Upon inspection I found that the control had burnt up du to a damaged/ shorted main harness and the right rear burner switch is also burnt out.

"Arrived on site. Found defective freezer led,per service pointer replaced led module AUTHO S191AQ ; used 1 W11601311 (Led module) from stock"

"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave main control and light failures, I removed and replaced the control and light and tested. Unit is operating as designed. Placed unit back in its space and retested and it continues to operate as designed. Job completed."

"Arrived on site replaced door bellow . Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for leaking oil underneath. Upon arrival ran diagnostics and got error code F7-E6 motor fault. Raised unit to inspect lower components. Found gearcase oil has leaked and covered cam and belt. Need to replace gearcase, belt, cam, and capacitor. Replaced gearcase W11454741, capacitor W11428524, belt W11239857, and cam W10721967. Calibrated unit. Ran automatic test and passed. Ran quick cycle and"

"Arrived on site for loose upper rack, detergent not fully washing out, and not drying. Upon arrival ran diagnostics and there are no saved error codes. Inspected unit and found old hard liquid detergent stuck around dispenser. Also found customer is not using rinse aid. As far as upper rack , inspected the tracks and wheels. the tracks and wheels are operating correctly. Cleaned of old stuck detergent and added new detergent to dispenser. Ran normal wash. All liquid detergent washed out correctly. Test heater and heater is operating correctly. Recommend that customer uses hot water at beginning of cycle , rinse aid and proper loading of dishes will help with drying process. Explained how plastic does not absorb heat and this model will not dry plastic dishes correctly. Explained to customer that I cannot replace parts that have not failed. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for range, installed parts ordered and still did not ignite the bake on the first time. Called techline spoke to ROBERT & Adrian SR#7736521974 and instructed to replace the DSI board and harness for the bake. I replaced parts and unit is igniting on the first try. Unit is now operating as designed per techline. No leaks where observed during service. Job completed."

Arrived on site to test unit for unit leaking. Test unit and found bad gasket. Replaced gasket test unit and unit test good job compete.

"Arrived on site and replaced broken adapter, job complete."

Upon arrival inspected unit for leaks. Customer stated unit still leaked after last visit. Customer stated unit had a couple dings that were noticed during installation. Pulled unit from wall to inspect entire cabinet. Ran unit for a few minutes to inspect. No leaks were present. Opened the door and found extreme sudsing. This oversudsing effect will cause a leak to occur. Took pictures. Eliminated suds build up and ran unit. Also noticed unit did not have a high drain loop which could cause back-flow from the sink. Made adjustment do drain hose. Tested unit and unit is functioning properly. Job complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed customers issue was unit not dispensing ice properly. Found unit making ice as designed. Found auger yoke was loose from auger and not rotating bucket. Tightened yoke and retested dispenser on crushed and cubbed. Found unit dispensing as designed. Call complete

Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I found that refrigerator would turn itself on and off rapidly. I checked voltage and polarity at the wall and found that it was good. I replace the control and updated further inspection I found that the doors where not closing properly causing warm air to flow into the unit causing condensation and temperature issues. I adjusted the door as leveled the unit and found that the doors sealed up like normal and now the unit is no longer turning itself on and off and should begin cooling as normal as well.

"Arrived on site and inspected dryer and found this place is on but its not showing any information. Unplugged dryer and allowed it to power off completely for one minute before reconnecting plug. Dryer is now working properly. It is heating correctly but airflow is showing completely restricted on airflow meter, Took pictures. Showed customer how a sheet of copy paper will not stay on lint screen because there is no suction. Removed the vent hose and showed them how copy paper will now stay in place. Recommended that they have a service clean the vent to the exterior of the home before dryer is used again to prevent damage to dryer, Job complete"

"Arrived on site and replaced tub ring per service pointer, also replaced gear case and slider diagnosed by a previous technician. After replacement customer load of towels and found they were still wrapping it around the agitator. Explained how this is no longer the correct method and showed them correct loading For this model, Washer is now quiet during education, job complete"

"Arrived on site to test unit for frosting/freezing things in RC. Found RC door gasket not sealing properly on top left corner. Verified thermistors were in range. No excessive build up on evap. Control recognizing switch positions, heating element engaging properly and thermistors passed diagnostics. Formed gasket with heat gun. Advised to leave door closed for 2hrs to allow gasket to cool down and hold shape of cabinet. No leaks detected. Job complete."

Arrived on site to test unit for tapping sound. Found pedestal was vibrating with cabinet. Installed pads where pedestal mounts to unit. Noise no longer present. Job complete.

Arrived on site to test unit for no lights. Replaced all modules per special project. Unit now working as designed. Job complete.

Arrived on site and replaced previously diagnosed recirculating pump. Unit now working as designed. No leaks detected. Job complete.

"KBFN502EBS02 Arrived to inspect lights out within FC and RC chambers. Per Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638, I removed and replaced all lights and tested. All interior lights resumed normal operation. The customer inquired into a vibration noise that could be hear from the upper unit cover. I removed the cover and adjusted the spring retainers and could not recreate the vibration after the adjustment. Operational test good, no leaks observed during service."

"Arrived on site for cooling issue. Checked evaporator no signs of uv dye,removed compressor cover found uv dye in service port of drier. Replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10143759 (Drier) from stock"

Arrived onsite for a refrigerator to possibly replace previous diagnosed parts. The tenant had the unit defrosted enough to gain access to the evaporator. I gained access and found the pin connector on the brown wire to the defrost heater was never locked into the molex connector and was backed out not allowing voltage to the heater. I snapped the pin connector in place and it locked into the molex connector. I made sure all other connections were good and ran a forced defrost. The unit was working as designed. I defrosted the coil. The unit is working as designed. Call complete.

"Arrived onsite for a refrigerator that stopped making ice and stopped dispensing water again. The customer said it stopped for three days and over the weekend but when they came home on Monday the ice bin was full again. I found the RC at 38 degrees and the sealed system was off. I tested water and ice finding them both working. I replaced the filter housing and the main control. If the customer calls back we need to order W11512399 valve, W11623068 UI, and W11025794 wire harness."

"Arrived on site to diagnose dryer not heating. On further inspection of unit found thermal fuse blown due to blocked vents. Unit vents fine with hose detached, but is clogged and blowing back when it's plugged in. Advised customers they must have their vents cleaned as they are completely obstructed. Repair completed."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that when the unit is on it sounds like some screws are inside the unit somewhere. I tested the unit and once it was on, I could hear what sounded like debris bouncing/moving around inside. I disassembled the unit and inspected the rollers and tension pulley and checked to see if there was any debris inside the blower housing. I found the back left roller axle was not secured and was sagging and caused the roller to wear much quicker. Also found the belt was beginning to fray as the drum was tilted on the left side due to the left axle. I tightened the axle and removed and replaced the rollers (2), tension pulley and belt and reassembled. Retested and the unit is operating as designed. No lint observed during service, job completed."

Arrived onsite for a microwave making a whistling sound. The customer stated it doesnt make a whistle sound but more like a high pitched noise. The customer stated that when it happens it usually only last a few seconds. The customer and I ran the microwave multiple cycles and could never duplicate the noise. The customer is going to try and record the sound if it continues to happen. I advised the customer to push on the door if it happens again to see if the noise Id door switch chatter. At this time all is working as designed. Call complete.

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found when the motor turns on, it is not turning the drum. The motor is making a humming noise and if I turn the drum by hand, the unit will operate properly. I removed and replaced the motor and blower wheel and retested and unit is operating as designed. Once I had the unit reassembled, I retested and it continues to operate as designed. No lint observed during service, job completed."

"Arrived onsite for a washer that is still leaking. The unit is stacked. I ran two quick wash cycles, one with detergent and an extra rinse and the unit never leaked. I found no signs of water trails around the machine. I called techline and spoke with Austin SR#7736345598 and gave him my findings. Call complete."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for unit leaking from a corner. Test unit and found spray arm hitting plates and making unit spray arm get stuck making unit leak. Lifted upper rack up test unit and unit test good job complete.

Arrived on site to test unit for broken glass. Replaced glass test unit and unit test good job complete.

Arrived on site to test unit for unit giving F8E4. Found water in float. Removed water and replaced gasket. Test unit and unit test good job complete.

Arrived on site to test unit for glass getting hot and other parts of the range getting hot when oven is on. Showed customer the temp that the range can get too when oven on. Job complete.

"Arrived on site to test unit for not completing cycle, tested unit found failed capacitor, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not cooling, tested unit found compressor running but no refrigerant in system, exposed RC and FC evaporators and found a refrigerant leak in the fresh food evap, fixed leak and replaced dye drier, pumped system with nitrogen, pressures held perfect, pumped system down for 20 minutes, charged system with 5oz of r134a, RC and FC evaporators developed good frost patterns advising customer to monitor for 24 hours before loading, job complete"

"Arrived on site to test unit for off balance issue, tested unit for tub extremely jumpy, fail suspension, inspected under unit and did not find any signs of gear case failure, replaced suspension and tested unit is now running as designed, stated to customer that unit cant be overloaded or under loaded for best washer performance , unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for running 25 degrees hot, preheat unit to 350 temp went up to 380 and recovered to 350, unit is heating properly and maintaining temperature, unit is running as designed, job completed"

Arrived on site for washer not working. Upon arrival found unit on showroom floor of Rac. Ran diagnostics but found no errors. Found resistance values to valve at 1.3k-1.4k ohms for cold and hot. Found drain motor ohming at 19.8 with no breaks in harness. Found control working as designed. Replaced capacitor after find8ngs signs of grey goo. Found unit working as designed after reassembling it. Call complete

Arrived on site for refrigerator needing previously diagnosed housing. Upon arrival reconfirmed issue and installed part. Found no leaks and unit working as designed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the latch assembly and tested the unit. Then I began to work and operate as designed. Call complete.

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit does not leak every single time and has only leaked three times but it always seems to happen on bulky items. Advise that he washes a number of blankets including ones for the bed and intermittently when he has washing those, it has leaked. He advised that all other loads do not leak. Ran unit through an auto test in the unit. Ran as designed. Ran the unit 2/3 of the way full of water and drained it out. Still cannot get the unit to leak. Tested the dispenser drawer and it and it ran as designed without leaking. The customer advised they do not use fabric softener or the fabric softener setting on their washer. Did advise customer that because we could not replicate the issue or find any water residue anywhere, I cannot determine exactly what was causing the issue. I did explain that it is possible that because he is running heavy duty loads, that the washer may be going off balance and could be causing it to leak during spin. The customer add to videos that did not appear to show the unit leaking at all. Advisor customer to call back if further issues persist. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the motor. Not turning when I attempted to jump the icemaker. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.

Don site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to follow up on refrigerator not producing much ice. Called tech line for instructions, spike with Andrew on any futher checks or repairs to be made. SR7736413733. Unit is at 39 in the RC and -2 in the FC. Unit has some ice in the bucket, picture attached. This is around 24-48 hours of production. Temps are good, icemaker dropped a harvest while I was on site as well. Advised customer there are no other mechanical repairs or recommendations we have, unit just produces ice slowly and we can not accelerate the process. Tech line also has no further repair recommendations. Customer advised unit is working as designed, no further mechanical repairs or troubleshooting needed. Customer will have to follow up with cusromer service for any further assistance. Call complete"

Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Customer advised that the unit would not wash their clothes. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested the unit in manual diagnostics and found the cold water valve not pulling in water. I checked the wall and found that the water supply valve at the wall had been shut off. Test of the unit and diagnostics and everything ran as designed. Did advise the customer that the issue was most likely with the water valve being shut off due to the error code and the complaint. The unit is now working as designed. Call complete.

Arrived on site for refrigerator not cooling properly/creating moister around right side of rc vent from fc. Upon arrival confirmed moister issue around vent and found temps at 42/14(rc/fc) on arrival. Found fc thermistor positioned on cap tube of evap coil and not ohming at 12k with very little ice on coil. Replaced and repositioned new thermistor on evap return line and cleared small amount of ice build up from vent. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site and replaced previously diagnosed gearcase, cam, belt, actuator, suspension, wash plate and hub. Calibrated unit and completed diagnostics with no issues. No leaks detected. Job complete."

Arrived on site to test unit for not cooling properly. Found defrost sensor reading open and evap completely frosted over. Replaced defrost thermistor and sealed connections with silicone to make water tight. No leaks detected. Job complete. SR#7736513409

"Arrived on site for washer neeeding rebuild. Upon arrival reconfirmed issue and installed parts. Found tub as, and controls, along with rotor and stator working as designed with no leaks. Call complete"

"Arrived onsite for cooktop flames discolored. On inspection the flames were blue, I inquired about a humidifier in the house and the current said they use one in the kids room. It runs all night, she commented that would explain why they only see the yellow flames in the morning time. I informed the customer that they can open the back door for 15 minutes and that will help eliminate the yellow flames. No gas leaks detected during service."

"Arrived onsite for oven cycle on and off after it reaches temperature. On inspection turn the oven on to 425?, once the oven reached set temperature it would cycle on and off ever 30 to 90 seconds. I called the WP tech line and spoke to them about the issue. They said as long as it reaches temperature it is working. It would range from 430? down to 410? it was off by 5?. Customer said that was fine that was only 5? off. We looked for the manual to see if could calibrate the unit. No gas leaks detected during service."

Arrived for freezer being warm. On inspection the freezer was 31? the RC was 45?. I gain access to the fc evap tested the thermal and it read it was 9? 17k. I forced the heater on and it defrosted the frost on the evap. The heater is working but it look like it was not coming on when it was supposed to. Replaced the control board and informed the customer that if it is going to fail it will be in about 2 weeks. They will if it stops working.

Arrived onsite for previously diagnosed parts. On inspection the bottom of the fridge was completely covered in ice. Had to steam the ice to remove the filter housing. Installed the filter housing and saw that the drain was iced over removed the ice and it draining now. Removed the evap cover and replaced the evap cover. Informed the customer to give the 24 hours before adding hot items to the unit. No water leak were detected during service.

"Arrived on site for ice build up in freezer section. Removed freezer door found slides misaligned large gaps between liner and cabinet,added sealer to gaps realigned slides installed door checked door seal good."