Local Reviews
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Noah D.
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for not dispensing ice, for;d filter frozen, instructed customer to thaw, replaced damper and checked for functions. Compete"
Lou S.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failing/breaking I removed and replaced the ice maker and tested. Unit is operating as designed. Cycled power to the unit to reset control. No water leaks observed during service, job completed."
Kayman B.
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived onsite for microwave making rattling noise. Upon inspection I found the MW making a abnormal rattle while cooking. The fan will need to be replaced. While in component activation I had a cavity temp sensor error pop up so I will return with the microwave control also. Micro control (W11110951); ordrng 1 W11110951 (cntrl-elec)
Richard P.
RANGE WHIRLPOOL WFG505M0BS2 Arrived onsite for the oven light not working. During testing found that the build had broken off into the socket. Was able to remove the broken bulb from socket and installed customer provided bulb and light works good. Complete
Matthew Z.
RANGE AMANA AER6303MFB2 "Arrived onsite for error code F1E1 internal board failure. Replaced board, tested unit and unit is functioning properly functioning properly functioning properly. Heated to 350. Job complete"
Wesley P.
COOKTOP KITCHENAID KCGS556ESS Arrived onsite and found unit needed adjustment to the valves to be able to simmer. Will need jewelers flat head key to access the valve adjustment. Tech will need to return With tool to adjust for simmer. Proper orifaces are installed ; ordrng 1 TECHTOOL (VALVE ADJUSTMENT DRIVER)
Lou S.
REFRIGERATOR KITCHENAID WRX735SDBM02 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Tested the seal on the door and the unit is operating as designed. No water leaks observed during service, job completed."
Robert J.
DISHWASHER FRIGIDAIRE LFID2426TF2A Arrived on job for complaints of lower spray arm damaged. Confirmed the lower spray arm damaged. ; ordrng 1 154754302 (NOZZEL) and 1 5304506740 (spray arm)
Jacob S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit still giving replace filter light. Called Techline. Suggested to change the controls and possibly the filter switch once again. Got sr#7729410281. Office to reschedule. ; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11384469 (SWITCH) and 1 W11387386 (UI PANEL)
David S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for icemaker making slow ice. I inspected the unit and work area. I temp tested the freezer and found it at 32 degrees. I inspected the fresh food evap and found no ice build up. I gained access to the freezer evaporator and found no frost pattern. I tested the evap fans and I found the freezer evap fan no coming on. I replaced the evap motor and found it working. I put the unit into test 6 and found the freezer evaporator not forming a frost pattern. I am ordering a sealed system, compressor, UV dryer, access port, rc evap and fc evap. I am also ordering authorization. Th office will reschedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP) and 1 WPW10143759 (UV DRYER ) and 1 WPW10608485 (FC EVAP)"
Matthew Z.
OVEN WHIRLPOOL KOCE507ESS09 "Arrived onsite to replace previously diagnosed parts. Replaced TOD , tested unit and unit heated to 350 degrees with no issues. Job complete"
David S.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to install previous diagnosed part. I gained access to the microwave control and I replaced new. I tested the hood light and it is now working as designed. Job complete.
David Z.
COOKTOP KITCHENAID KICU569XBL00 "Arrived on site to diagnose cooktop with no function. Customer said a pot had boiled over, they saw a flash and unit stopped working. Found power going to unit is good, breaker good. Tested voltages at the unit and verified voltage at burners and panel. Panel not coming on likely due to fried module / controls.(new modules, new control) Informed customer I need to get the display on first before I can test all burners and see if we need all parts. If we need to order parts we would need these - WPW10396615 control, W10885135 module, W10857233 module.
Clif L.
WASHER MAYTAG MVWB835DW5 Arrived on site to replace valve assembly for washer. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Kevin B.
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and inspected dryer and found it is running normally. Disassembled dryer and inspected all components and did not find any issues. Felt seal has already been added to this dryer. Service pointer W11378591A is not applicable to this dryer it is not fall within the serial number range. Material cannot be added underneath motor mount without having a new motor, fan blade housing and fan blade on hand. There is not enough slack even after removing motor clamps to access motor mount screws to the bottom of the dryer., job complete"
Brandon C.
REFRIGERATOR KITCHENAID KSSC42QTS03 "Arrived on site to replace control board kit, after replacing, unit tested good."
Jacob S.
WASHER MAYTAG MVWX655DW0 "Arrived onsite for unit not agitating. Put unit in test mode. Heard noise coming from the wash plate. Upon further investigation, found that the gear CS end wash plate was both stripped. Needed to replace gear case, wash plate, cam, actuator, and tub. AHS was contacted onsite. Let AHS know of repairs.
Robert J.
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on job for complaints of flames too high. Confirmed flames too high. Adjusted flames to proper level.
David S.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer not draining properly and tripping the breaker. I inspected the unit and work area. I found the customer has the washer plugged into a non-GFCI outlet and it is not tripping the breaker any more. I ran diagnostics and found no error codes. I ran a test cycle and found it operating as designed. I inspected the filter and found it broken full of debris not allowing proper draining. I replaced the filter, with one I had on hand W11319788 and cleared everything out of the water pump. I retested the unit and found it draining properly. Job complete."
Kayman B.
OVEN KITCHENAID KOST100ESS01 Arrived onsite to install previously diagnosed parts. After installing the thermal fuse and console I found the cooling fan did not come on during preheat. I went to component activation through diagnostics and the fans still did not respond. I accessed the main control and attempted to to spin the fan by hand and I found the fan was binding or did not spin as designed. I recommended replacing the upper cooling fan and main control. Ordering blower; ordrng 1 W11179310 (cntrl-elec) and 1 W11245567 (blower)
Lou S.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that the error code F8E1 appeared on the display. He advised that he removed the water hoses and vacuumed the inlet valve screens out as they had a sandy substance in them, but could not get the error code to go away. I placed the unit in diagnostics showing error code F8E1, F5E2, F5E3, F3E2. Cleared the codes and continued with testing. The unit operated as designed. Following the tech sheet for the error codes, I tested the unit with each error code and found no issues within the unit. Retested the unit and it operated as designed with no further error codes. Ran a small load test with the unit and it operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for freezing in fresh food found air migrating from damper with damper closed,replaced damper,removed water reservoir defrosted water reservoir tested water dispenser unit working as designed. ; used 1 2300868 (FITTING) from stock"
Richard P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found that the leak is coming from the drain hose it has a hole in it. Will need to replace drain hose. Ordering parts and office to schedule ; ordrng 1 WPW10545278 (drain hose)
Brandon C.
DRYER WHIRLPOOL WED9400SW0 "Arrived on site to replace failed element, thermal fuse, and cut off, after replacing, unit tested good."
Clif L.
DISHWASHER WHIRLPOOL MDB9979SKZ0 Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found debris in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator leaking water from the ice maker. Upon further inspection, I found ice pieces at the opening of the RC ice maker where it had leaked. Also found a large amount of ice built up under the ice bin where the water from the ice maker had leaked. I placed the unit in diagnostics and tested the ice maker and it harvested and filled for approximately 7 seconds as designed with no leaks (intermittent). I tested the water pressure and found it to be 50psi. From previous repairs evolving from this same issue, I am ordering the user interface. I advised that I would go ahead and order the UI No water leaks observed during service.; ordrng 1 W11387387 (USER INTERFACE)"
Lou S.
COOKTOP WHIRLPOOL WCG97US6HS00
Tyler G.
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site for stove that would create a loud noise and the fan was turned on during convection bake in mode. Upon further inspection I found that the washer and nut that is supposed to stay permanently mounted to the propeller motor was broken causing the fan blade to wobble. I installed a new fan motor and reassembled the unit verify that it was functioning as designed the fan blade and motor no longer make a loud rattling metal on metal noise. Call complete
Jonathan M.
WASHER MAYTAG MHW8630HW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced dispenser drawer assembly and tested unit. Unit is working as designed. Call complete.
Tyler G.
DRYER WHIRLPOOL WED5100VQ1 Arrived on site for dryer not working properly. Upon arrival customer stated the timer knob and broken off the timer and they couldnt turn the dryer on. After replacing timer I was able to verify the door switch was working as designed. Rest of unit heats up great and is functioning well. Call complete
Tyler G.
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site to install previously diagnosed main control high-voltage board and main harness assembly. After installing the needed parts I was able to retest unit and verify that everything is now functioning as designed and informed customer That unit will take at least 24 hours before the temperature stopped fluctuating and are stable at the factory settings. Call complete
Tyler G.
RANGE WHIRLPOOL RF265LXTB3 Arrived on site for range Needing a previously diagnosed front right infinite switch. After installing the needed part I was able to reattach the unit and verified that the burner element is working as designed and its not needed and the rest of the range is working perfectly and the front right burner now fluctuates the heat depending on where the knob is positioned as designed. Call complete
Jonathan M.
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed unit in an auto test. Unit is working as designed. Call complete.
David S.
DRYER WHIRLPOOL WED6620HC1 "Arrived on site for dryer taking more than one cycle to dry and console not responding properly. I ran the unit on timed dryer and found it to have poor air flow, I removed the dryer from the vent and found air flow improved. While powered on in standby the console started to make selection on its own. I am ordering the console and returning with main control to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11351728 (CONSOLE)"
Kayman B.
DRYER WHIRLPOOL WGD6620HC1 Arrived onsite to install previously diagnosed parts. I installed the burner assembly. I left the gas valve on while I reassembled the unit and did not detect any gas smell. I tested the unit and the unit is working as designed at this time. Job complete.
Tyler G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator that had LEDs that stopped working on the inside. Upon arrival I found that the LEDs were receiving the proper voltage but the bulbs burnt out. Office will need to reschedule after we are able to determine when the new LED light assemblies will come in due to being out of stock. Customer did state that this problem has been repaired in the past and it was only repaired about six weeks ago so will also need to order the main control as a back up to prevent this from happening; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 WPW10397958 (cntrl-elec) and 1 WPW10515057 (light) and 1 WPW10515058 (light)
Jacob S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to service unit after thawing. Found that the fan isnt working as it should to provide the refrigerator with cold air. Ordered parts and sealer gum to seal along the bottom of the evaporator and possibly other areas. Office to reschedule ; ordrng 1 212643 (sealer-gum) and 1 W11087438 (motor-evap)
Leonardo C.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Noah D.
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to inspect cooktop for frosted glass, upon inspection found the glass covered with residue from either pans or water burning. Took pictures. Job complete"
Robert J.
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job to replace previously diagnosed parts. No change after replacement customer said previous technician ordered valve. ; ordrng 1 W11246817 (valve-brnr)
Tyler G.
REFRIGERATOR WHIRLPOOL ED5LHAXWS00 Arrived on site for icemaker that would not dispense ice out of the freezer door. Upon arrival and after the symbol in the unit I found the auger motor that controls the ice bucket was rusted out and the ice bucket itself was also Ruston needed to be replaced because the auger arm inside the bucket is stuck and not allowing for a proper movement. Office will need to reschedule once we get authorization from American home shield for part replacement and do to parts being out of stock.; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 W10204465A (ice-contnr)
Tommy O.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave sparking. Upon arrival found unit rack had damaged microwave coating causing sparking and damaged. Showed customer in used care guide that you should only use rack for level 2 cooking. Painted over damaged area and let customer know to please give it time to dry. Job Completed.
Jonathan M.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gas regulator and tested unit. Unit is still doing the same thing where the spark igniter is trying to ignite but no gas is coming into the broiler or bake element sections. advised to bring the control, spark module, and igniter for next visit. Ordering control and office will need to contact customer about reschedule day due to out of stock parts.; ordrng 1 W11258611 (cntrl-elec)"
Tyler G.
DISHWASHER MAYTAG MDB4621AWB0 Arrived on site for dishwasher not turning on. Upon further inspection of the unit I found that the reason the unit was not turning on was due to the main control board protective thermal fuse that keeps it from overheating had broken. I did find that the unit was receiving 120 V but due to the fuse breaking the main board was not receiving any of that power. I then replace the thermal fuse and was able to read some of the unit and test and verify that everything is now functioning as designed at the unit Phils drains and agitates as needed.
Robert J.
WASHER WHIRLPOOL KDTE334GPS0 Arrived on job for complaints of wet dishes. Tested sensor and found its out of range replace sensor. After replacement test operation no leaks detected.
Kayman B.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite to install previously diagnosed parts. I installed the freezer led module but the flickering was still present and I found one of the upper led modules around the filter was out. Ordering module harness for repair and returning with led driver ( Module (W11205082); ordrng 1 W11205082 (module)
Brandon C.
OVEN JENN-AIR JJW3830DP01 "Arrived on site for customer complaint of UI console not responding. Found failed UI console. Ordering console; ordrng 1 W11232121 (Console) and 1 Cnote (Office to reschedule)"
Matthew Z.
WASHER MAYTAG WFW5620HW0 Arrived onsite to replace previously diagnosed parts. Office swapped residents washer and could not find the unit needing repair.
Jonathan S.
REFRIGERATOR GE PSHS6TGXBDSS "Arrived on site for refrigerator with water dispenser not working. Upon arrival customer stated the water was coming out but spitting, and there was a very loud noise when dispensing. Customer also stated he recently installed a new water filter. Tested unit and found that the water filter housing was restricting pressure and causing loud sound. . ; ordrng 1 WR17X22072 (FILTER HOUSING AND TUBE)"
Leonardo C.
VENTHOOD WHIRLPOOL KVWB606DSS2 Arrived on site to test unit for blower not working. Test unit and found bad blower will order new blower will need 2 man office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB ) and 1 W11106377 (BLOWER )
David S.
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit through diagnostics and found fault code f9e1 diverter valve. I ran th unit through a diagnostics cycle and found it leaking from the diverter valve. Job complete.
Jimmy J.
REFRIGERATOR MAYTAG MBF2258DEM00 Arrived on site for WATER POOLING UNDER FREEZER DRAWER AND LEAKING ONTO FLOORRemoved drain tube and found tube clogged with debris. Coils were partly frozen and drain was iced over. Installed new drain tube and steamed away ice build up. Placed fridge in force defrost o eliminate any additional frost inside. Fridge drain tube is draining as designed. Fridge cooling as designed. No leaks detected. Job completed.
Richard P.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for the refrigerator not cooling. During installation of evaporator found that the refrigerator is a lock ring system. Will need a lock ring kit and a sealed system tech with lock ring experience to do the repair. 2 hrs needed for repair. Ordering a lock ring kit. Office to schedule. ; ordrng 1 LOCKRING (LOCK RING KIT )
David S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previous diagnosed part. I gained access to the led light in the freezer. I removed the light and replaced it with new. All the lights are now coming on. Job complete.
Brandon C.
WASHER WHIRLPOOL WTW57ESVW1 "Arrived on site to replace timer and switch, found new timer in box was broken, ordering timer I replaced switch. ; ordrng 1 WPW10177827 (Timer) and ) and 1 Cnote (Office to reschedule)"
Leonardo C.
DISHWASHER GE DDT575SSF6SS Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.
Scott M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for no cool fridge . Compressor is running found very week frost pattern . After running fridge for 15-20 min frost only got as far as frost 2-3 fins on evap . Ordering compressor evap UI drier ,service port. Weigh 3 hrs . No water leaks detected at time of service. Please double check entitlements.; ordrng 1 3HRS and 1 SERVICEPORT and 1 UVDRIER and 1 W10570565 (EVAP) and 1 W10798720 (COMPRESSOR )"
Lou S.
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking at the bottom left corner and per service pointer #W11481731, I removed and replaced the dispenser assembly and tested the unit. Unit is operating as designed with no leaks. Job completed."
Noah D.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for icing up the evap, upon inspection found the drain pan bowed and causing ice build up, replaced drain pan and customer showed me a issue with water dispenser. Ordering upper valve and cover due to melted area. Office to reschedule ; ordrng 1 W10341329 (VALVE ) and 1 W10501260 (COVER)"
Jacob S.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for unit leaking water. Tested unit. Found that leak is coming from the drain hose. Replaced drain hose. Tested unit. Unit test good. No leaks at this time. Job complete
Robert J.
WASHER WHIRLPOOL WTW5000DW3 Arrived on job for complaints of noise. Ran diagnostics and found cam defective replaced cam. After replacement test operation and no leaks detected.
Clif L.
RANGE KITCHENAID KCGC506JSS00 Arrived on site to diagnose a range with burners that are not operating properly. Tested unit and found right front and left front burners were not converted fully. Conversion kit will be needed to complete repairs. Office to research kit and return appointment.; ordrng 1 RESEARCH (LP CONVERSION KIT.)
Clif L.
REFRIGERATOR WHIRLPOOL WRS322FDAB05 "Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker was leaking causing large clumps of ice in ice container. This has damaged ice container. Ice container, icemaker, and valve will need to be replaced to complete repairs. Office to autho call and set return appointment due to part availability.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 WPW10558424 (ice-contnr)"
Jonathan M.
DISHWASHER GE GDF540HGD0BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced heater and control board and tested unit. Unit still would not heat. Spoke to CS and was advised that the issue is primarily going to be caused by the flood switch due to the thermistor thats inside of it. Ordering part and office will need authorization for repair. ; ordrng 1 WD21X10519 (switch flood)
Noah D.
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect venthood, spoke with builder and found no issue with vent. Complete"
Kayman B.
WASHER MAYTAG MAH4000AWW Arrived onsite for washer making loud noise during operation and not spinning clothes in correct timeframe. Upon inspection I found that while in spin the washer makes a very loud scratchy rumble sound consistent with a failed bearing. I also found the boot warped and very dirty/grimy causing water to pool in the front. I recommended a full tub job replacing the outer tub and bearing assembly along with the boot. No leaks detected during time of service. Job complete.
Richard P.
DRYER WHIRLPOOL MEDB766FW Arrived onsite for the dryer not heating properly. During testing found that the thermistor on the heating element was no good. Replaced it and dryer is working good and heating. Complete
Richard P.
OVEN WHIRLPOOL KOSE500EBS04 Arrived onsite for the oven making a noise during heating. Found that the convection fan and blower fan making the noise. Replaced both convection fan and blower fan motors. Oven tested fine. Complete
Scott M.
DRYER MAYTAG MED7230HW1 Arrived on site . Unit is not responding to any commands. Ordering control and door switch . Call to set return; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11441687 (CONTROL)
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of refrigerator warm. Found refrigerator not defrost properly. Will need evaporator motor kit. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)
Matthew Z.
DRYER WHIRLPOOL WGD4985EW0 "Arrived onsite for dryer not turning on. Upon inspection found failed thermal fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
Kevin B.
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found long fill error code, set washer into a diagnostic cycle and found no cold water flow from inlet valve. Removed incoming waterline and found no cold water flow out of supply to washer. Hot water flow is good,
Tommy O.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon arrival found that unit fill hose was not threaded properly turned water off took hose off and rethrested and tighten properly. Tested unit with water back on. Unit tested good. Showed customer that leak was from fill hose and not unit itself. Let customer know fill hose continues to have issues to talk to builder. Job completed.
Jacob S.
OVEN WHIRLPOOL WFG505M0BS3
Jacob S.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for bulb under the unit not lighting properly when button is pushed. Upon inspection. Found that the bulb wasnt fully screwed tight. Re tightened bulb. Tested unit. Unit test good. No issues at this time. Job complete
David Z.
MICROWAVE GE ZE2160SF04 "Arrived on site to diagnose microwave not heating. Ran unit and nothing worked short of timer counting down. Tried different settings and got a sensor error. Removed casing and found burnt wires on control and mag thermostat. No repair approved since unit would need a harness, high voltage setup and control. Call complete."
David Z.
ICE MACHINE KITCHENAID KUIC18PNTS2 "Arrived on site for icemaker not making any ice. Tried to put unit in diagnostic and found no power. Pulled unit out and tested voltages. Found outLet good, but external drain pump is only producing 20v to the unit. External drain pump has failed. .; ordrng 1 1901A (pump)"
Richard P.
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived onsite for the wine cooler not cooling. During testing found that the evaporator is leaking found dye around low side line. Took pictures and the low and high side pressures are in a vacuum state meaning there is no Freon in the system. ; saved tckt
David Z.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to follow up on refrigerator heating up and no ice being made. Examined unit and found the evaporator is frozen over again with inch thick ice. Advised customer only repair we can attempt is to reseal the rear cover and replace front cover, and straighten out drain pan. ; ordrng 1 W11211387 (cover-evap) and 1 WP482338 (adhesive)"
Leonardo C.
DISHWASHER FRIGIDAIRE FGHD2433KF1 Arrived on site to test unit for not power. Test unit and found no power going to unit. Found light switch at wall. Turned switch on test unit and unit test good job complete.
Noah D.
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for leaky icemaker, upon inspection found the water spraying out of the Icemaker, the icemaker provided was cracked, ordering new icemaker and module. Office to reschedule ; ordrng 1 W10825619 (ICEMAKER) and 1 W10843353 (MODULE )"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator with ice-maker leaking from dispenser and ice clumping together. Checked temperatures in FC and ice maker and both were good. Put unit into diagnostics mode and found error code E2 for ice maker motor losing position. When testing motor and harvest we found it not rotating at all. Gained access to ice maker and replaced it. Reinstalled ice maker and unit tested good. Unit working as designed. Call complete.
Noah D.
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for not allowing full cycle, found codes for bad pressure switch. Complete"
Tommy O.
OVEN WHIRLPOOL WFE320M0JS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested unit. Unit tested good. Job Completed.
Noah D.
WASHER MAYTAG MVWB765FW2 "Arrived on site to inspect washer for leaking, upon inspection found the valve not closing, found the valve was not provided. Ordering valve. Office to reschedule ; ordrng 1 W11165546 (VALVE)"
Tyler G.
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for wall oven giving weird display images on the front and acting as if it was turned on even though it wasnt. Upon arrival I found that the main ACu had gone bad and was trying to turn the oven on even without uI input. I replace the main control and was able to retest the unit and verify that it now operates as designed and no longer turns on by itself. Call complete
Noah D.
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Arrived on site to inspect dishwasher for not starting. Upon inspection found the dishwasher not mounted correctly, once mounted correctly, all functions worked. Complete"
Clif L.
ICE MACHINE WHIRLPOOL JUIFX15HX00 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found Cap for reservoir had come off preventing unit from filling with water. Reset cap To proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jimmy J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher tray lock is broken and tray is not moving freely.Installed stops where stops were missing. Dishwasher rack no longer pulls out past designated area to prevent rack from falling out. Job completed.
Kayman B.
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for washer with lid issue. Upon inspection I found the lid was separating at the hinge causing it to catch against the control panel. I removed and replaced the lid and tested the unit all functions passed. The customer brought to my attention a clicking nose when you push down on the drum. I lifted the whole top panel of the unit and then couldnt recreate the noise. I reassembled and tried to recreate the noise but could not. Job complete.
Scott M.
WASHER MAYTAG MHW5630HW0 "Arrived on site for washer throwing 6-2 error code . Tested unit ,recommended changing both UI and main control .
David Z.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to follow up on washer not starting. Ran unit and got no response. Ran unit on am extension cord to another outlet and unit came on and worked normal. Outlet tests good on a multimeter but is not working when things are plugged in. Advised to have apartment maintenance come and address the plug. Machine is working as designed. Call complete.
Clif L.
OVEN WHIRLPOOL WFE535S0JZ0 Arrived on site to diagnose a range that is not healing properly. Tested unit and found bake element not fully wired. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Jonathan M.
REFRIGERATOR MAYTAG MFT2976AEB00 "Arrived on site for a refrigerator thats leaking water, has a frozen ice bin, and has low ice production. Inspected unit and work area. Found icebox door gaskets not sealing properly as the heater fascia door not closing. I called Techline and spoke to Bruce SR# 7729401803. He advised that based on my findings, to replace the ice door assembly and heater facing assembly. Office will need to reschedule customer due to out of stock parts.; ordrng 1 W10549591 (door-ice) and 1 WPW10553630 (escutcheon)"
Kayman B.
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived onsite for dishwasher that has water building up after cycle and or will pool through the day. Upon inspection I found a stored error code for the inlet valve mechanically stuck open. I was able to see the valve weeping slightly before I started the diagnostics cycle. As I was running the diagnostics cycle I found water started to drip out the front. I found a excessive amount of suds foamed up in the tub causing the water leak. I ran water through and drained the soap suds about 4 times and explained to the customer the importance of using liquid detergent at small amounts for optimal performance and to reduce soap suds building. Due to the valve weeping at the start I recommended replacing the valve. they agreed to the repair so I replaced the inlet valve and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I also found their R/O system is routed up to the drain hose port which ca
Luis M.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Removed evaporator cover no traces of uv dye on evaporator or weld joints,removed compressor cover no traces of dye on weld joints or tubing. Checked low side pressure reading -20 high side 75 called tech support per tech support
Brandon C.
DISHWASHER WHIRLPOOL DU943PWKb0 "Arrived on site for customer complaint of unit not draining, found failed motor/pump 3377333,
Andy B.
DRYER AMANA NED4655EW1 Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse and timer. Removed failed parts and replaced with new. Also found voltage issues informed customer of voltage issues. L1 to neutral is 120 volts L2 to neutral is 120 volts L1 to L2 is 1 volt electrician will need to come fix voltage issues. No other repairs are needed at this time.
Richard P.
WASHER WHIRLPOOL CHW9150GW1 Arrived onsite for the washer not working. During testing found that found error code F21 long drain . Ran a manual test cycle and all functions tested good and drain pump is working good. Found that someone was using powered detergent which was causing an sudsing issue causing the error code. Maintenance cleaned out dispenser tray and all functions tested good and no leaks detected complete.
Luis M.
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for cooling complaint. Per customer she has to run a forced defrost on unit,diagnosed unit will need a new main control and defrost bimetal. Will also install updated drain tube with autho S38253 for part. and 1 WPW10120827 (MAIN CONTROL)"
David S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for fridge gasket not sealing. I inspected the unit and work area. I found the fresh food right side door gasket is tearing. I am ordering the gasket W10830162 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W10830162 (RC RIGHT GASKET)
Kevin B.
WASHER WHIRLPOOL MVWB955FC1 "Arrived on site and inspected washer and found front left suspension rod receiver is broken, After replacing suspension ran a diagnostic test 51 and confirmed everything is operating normally, job complete"
Jacob S.
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to replace parts part ordered by previous tech. Replaced motor. Tested unit. New part did not fix the issue. Found that the belt seemed to be looser than usual but not in anyway worn out. Ordering new belt. Office to reschedule. ; ordrng 1 W11239857 (belt)
Jonathan M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator thats intermittently turning itself off. Inspected unit and work area. I called Techline and spoke to Rich SR# 7728061084. He had me run a couple checks and advised that based on the current issues with the unit, the issue seemingly was either going to be with the three-way valve solenoid or the dispenser user interface. He advised to replace both for for repair. Replaced both and tested unit. Unit is now working as designed. Call complete."
Robert J.
DISHWASHER KITCHENAID KDPM804KPS0 Arrived on job to replace previously diagnosed parts. After replacement noticed vent door not closing. Will order control. ; ordrng 1 W11410061 (CONTROL )
Jonathan M.
DISHWASHER WHIRLPOOL GU940SCGQ3 "Arrived on site for a dishwasher thats making a grinding sound. Inspected unit and work area. Place unit and a heavy wash cycle and then it sounded like it was running normally. Customer advised that there was a loud humming sound coming from the dishwasher that didnt used to be there. I advised her that that issue its just due to the motor slowly getting louder overtime. I advised her that thats not really a cause for concern. Customer advised that she wanted to get her unit fixed before it completely broke.
Tyler G.
REFRIGERATOR WHIRLPOOL GX5SHTXVB00 Arrived on site for refrigerator needing previously diagnosis mounting bracket filter head assembly and water in the valve. After installing the needed parts are able to reset the unit and verify that everything is now function as designed with no legs before doing or after repair call complete
Jonathan S.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher with a broken wheel. Upon further inspection found the left adjuster needing to be replaced. Contacted office for eta. Scheduled to come back out with part and install ;
Brandon C.
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of noise issue during fill. I put unit into diagnostics mode and tested water valve 8 times, unit tested good. However, unit is hooked up to whole house R/O system that feeds 5 other appliances, customer does have a 60psi booster pump, but the water pressure is not great at ice machine. I could not replicate noise issue at time of service, but suspect its due to lack of consistent water pressure."
Kevin B.
WASHER WHIRLPOOL MLE22PRAYW0 "Arrived on site and inspected washer and found belt is broken, took one picture. A new belt will be needed to correct the issue. Parts are covered under warranty but labor is not. Office will need to collect before a return trip his scheduled ; ordrng 1 WPW10260319 (Belt)"
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door being damaged, I removed and replaced the door and transferred the gasket and handle and tested door. Unit is operating as designed. No water leaks observed during service, job completed."
Wesley P.
WASHER WHIRLPOOL WFW5090GW0 Arrived onsite and leveled washer and advised that condition of plywood flooring was still contributing to walking issues. Unit is now operating as designed.
Leonardo C.
VENTHOOD KITCHENAID KWCU405SSS0 Arrived on site to test unit for fan not working on low speeds. Test unit and found bad motor.
Scott M.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site for unit powering off and not making ice . Ran diagnostics no error codes for Ice maker and harvest . Customer had video of three way valve making a loud racket before it died . During diagnostics valve made a bunch of noise and took several trys to get it out of home position. Ordering 3 way valve . No water leaks detected at time of service. ordrng 1 W11036448 (VALVE COIL )
Kevin B.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found actuator is not finding position. Also found gear case is beginning to leak oil. Took pictures. job complete"
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit fan gets very loud and the fan is always on. I placed the unit in diagnostics and tested the condenser sun and the FC evaporator fan and both were making normal noises. I found that when the condenser fan is on, the condenser coils are rattling at the front of the unit. I removed the toeplate and found debris covering the condenser coil. I advised the customer of my findings and advised that the coils need to be cleaned and this is why they hear the fan on all the time. I cleared the debris and using some permagum and sealant (4318168) from my van stock, I placed it in between the condenser coil and the bar at the bottom of the unit to stop the rattling noise. Tested unit again and unit is operating as designed. No water leaks observed during service, job completed."
Wesley P.
OVEN KITCHENAID KSDB900ESS4 Arrived onsite for temp disparity and calibrated oven to customers preference. All checks good. Unit is now operating as designed.
Luis M.
WINE COOLER WHIRLPOOL KUWS24RSBS03 "Arrived on site for no cooling complaint. Removed evaporator cover,found large ice ball on inlet of evaporator no frost on middle or lower section diagnosed a leak at the evaporator
Jimmy J.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for After final spin cycle starts there is a loud screeching noise and the pause button will not stop the cycle or release the lid. This happens with all cycles and level. The tub is free swingingPlaced in diagnostics and heard the grinding noise. Removed cam and couldnt find any obvious damage. Did see oil leaking onto cam. Replaced gearcase and cam. Placed back in diagnostics and ran a calibration. Noise was no longer present when put through full diagnostics. No leaks detected. Job completed.
Matthew Z.
REFRIGERATOR AMANA ARS2661BW "Arrived onsite for refrigerator ice dispenser not working properly. Upon inspection found the ice bucket and mechanism failed. Need to order and replace ice bucket, door flap and mechanism. Need AUTHO. Office to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO ) and 1 WP12571606 (bucket- ic) and 1 WP12740302 (crushr-mec) and 1 WP67005959 (bucket- ic)"
Tommy O.
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood not working. Upon arrival found unit was not receiving power unit had good voltage coming from outlet. Unit needs new power cord. Unit power cord is not covered under warranty as it is in accessories. Office to reschedule upon customer request.; ordrng 1 W10613691 (POWER CORD )
Jonathan S.
REFRIGERATOR KITCHENAID KBFO42FTX08 Arrived on site to install previous diagnosed part. Removed failed bimetal and installed new. Unit began working as designed. Advised customer to wait at least 24+ hours before use. Call complete.
Leonardo C.
DISHWASHER SAMSUNG DW80K7050UG Arrived on site to test unit for door not closing. Test unit and found broken latch.
Leonardo C.
RANGE SAMSUNG NX58H5600SS/AA Arrived on site to test unit for oven not heating to temp. Test unit and found bad igniter. Replaced igniter
Kayman B.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to install previously diagnosed parts. I installed the float arm and ran a diagnostics cycle. All functions passed and no leaks were detected during time of service. Job complete.
Wesley P.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite finding the motor is not operating and quoted sump and motor replacement Advised customer on repair. Ordering sump and motor. ; ordrng 1 WPW10605057 (SUMP)
Richard P.
MICROWAVE WHIRLPOOL WOC95EC0AS00 "Arrived onsite for the microwave oven not working. Ran diagnostics and found error code F1E5 inverter board . Quoted customer for replacement of inverter board , magnetron, control. Complete"
Andy B.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Brandon C.
OVEN KITCHENAID KSEB900ESS1 "Arrived on site for customer complaint of unit giving error code and UI console not working. Ordering console, covered under KA warranty, ; ordrng 1 W10920246 (Console)"
Matthew Z.
RANGE GE JB650DF4BB "Arrived onsite to replace glass cooktop. Replaced cooktop, tested unit and unit is functioning properly."
Wesley P.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 #SR 7729402423 arrived onsite and found fill tube freezing. Called Bruce with tech line. All temps check good. Testing is good. Advised customer on thawing by reducing congestion RC. Also raised temp. Advised customer steps
Richard P.
DRYER ELECTROLUX EIMED55IMB0 Arrived onsite for the dryer door not closing properly and the control was not working properly. Replaced door parts and control and dryer tested good. Complete
Kayman B.
DISPOSAL WHIRLPOOL 187A Arrived onsite for disposal replace. Upon inspection I found the disposal blade jammed up with something. I was able to spin the blade and in jam the unit. I tested it with and without water and inspected for leaks. Unit is working as designed at this time and No leaks were detected during time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for noise complaint. Per customer loud mechanical noise,ran diagnostics tested all 4 fans no odd noise,ran compressor ramp up test no odd noise,ran defrost cycle no odd noise,changed defrost setting to basic. Power cycled unit compressor powered on no odd noise."
Luis M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for water leaking into fresh food. Drain is clear found opposite side of fresh food door sagging and gasket not sealing to cabinet. Added washer to hinge side,checked door seal good.
David Z.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher throwing error F9E1 diverter not finding home, F10E1 dispenser electrical issue. Ran unit and found diverter is not just throwing error, but also leaking from the bottom. Advised customer to discontinue use due to water leak. Found insulation soaked and in need of replacement as well. Ordered new sump and insulation. Office to schedule when part available. ; ordrng 1 W11172908 (shield) and 1 WPW10605057 (pump and motor assy)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF767SDEM1 "Arrived on site and inspected refrigerator and found Water has been spraying/leaking into ice bin, disassembled freezer and inspected waterline and it appears to be in good shape and is not locked with ice. Inspected icemaker and found funnel is clogged with ice, used steamer to clear icemaker and after connecting it back to power its cycled properly and filled properly. Icemaker appears to be working properly at this moment,
James C.
REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site and found leak due to defrost heater touching evaporator and has melted through causing leak. Installed new compressor, evaporator, stub and drier. Vacuumed system to clear and test for leaks. Unit held vacuum n charged with 7.75oz 134a and tested operation. Unit now cooling. Instructed customer that the unit will take up to 24 hours to reach proper temps."
Matthew Z.
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator not dispensing water. Upon inspection found unit was receiving water to ice maker and making ice but valve for dispenser would not energize. Will need to order and replace inlet valve. No leaks present at this time. Office to reschedule ; ordrng 1 WPW10179146 (valve-inlt)
Clif L.
DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found failed thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Lou S.
RANGE FRIGIDAIRE FPGF3077QFF "Arrived on site to inspect range not heating. Upon further inspection, customer had attempted to replace the ignitor with one they purchased but the ignitor they purchased was damaged. The old ignitor was broken. I am ordering the ignitor and main control (just in case) and scheduled return service. No gas leaks detected during service and gas left turned off. ; ordrng 1 316489403 (ignitor,burner) and 1 808751511 (CONTROL)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found unit freezing food in fresh food section. Found tape holding damper open. Repaired by removing obstruction. Unit is now operating as designed. Advised on repair.
Wesley P.
DRYER LG DLGX3571W Arrived onsite and repaired unit dryer by lubricating moving parts. There was a soft rumble that was reduced with adjustment and cleaning.
Matthew Z.
WASHER AMANA NFW5800HW0 "Arrived onsite for front load washer leaking in front. Upon inspection found debris between door glass and bellow causing he unit to not make a good seal. Removed debris, tested unit and unit was no longer leaking. Instructed customer on keeping door clean and free of debris to insure a good seal is made.Job complete"
Scott M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site for loud water dispensing . Ordering water valve , filter head . Also floor Shinto help in leveling doors .no water leaks detected at time of service.call to set return ; ordrng 1 FLOORSHIM and 1 W11482383 (VALVE ) and 1 W11482384 (FILTER HEAD )"
Jimmy J.
COOKTOP KITCHENAID KCED600GBL01 Arrived on site for COOKTOP APPEARS TO BE WARPED. Removed current cooktop and installed new cooktop. Customer confirmed that it was mounted even and no longer was warped. Job completed.
David S.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge not cooling. I inspected the unit and work area. I temp tested the freezer and found it at 26 degrees. I ran test for the freezer fan and found the temp dropping to 12 degrees. I put the unit into a forced defrost in the freezer and found good voltage at the control but no amperage to the heater. I did a continuity test on the defrost heater and found it open. I am ordering the defrost heat and the freezer evap harness, and returning with the control to complete the repair.; ordrng 1 W10858452 (FREEZER EVAP HARNESS) and 1 W10882092 (DEFROST HEATER)"
David S.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge freezing in the fresh food section. I gained access to the evaporator. I found an ice ball forming on the cap tub and no UV dye, indicating a restriction at the cap tube. I removed the evaporator and installed a new one. I pulled a vacuum on the system and found it holding. I put a measured charge of into the system. I monitored pressure and they all look good. Job complete."
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher odor. Tested and inspected unit and found no drain loop. Made loop in drain line and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Lou S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that the RC evaporator had a large amount of ice built up on it so they unplugged the unit to allow it to defrost. I found the unit unplugged and all of the shelving removed. I removed the evap cover and found a small amount of ice still on the evaporator. Removed the ice from the evap and found the thermistor blackened and popped and the evap drip pan was warped in the middle causing it to bow. Also found the drain tube at the back of the unit clogged with debris. I found service pointer #W11092686F that instructs to replace the evap motor and tie the evap down tot the back of the unit using clamps and zipties and also provides an SCODES16360 that covers labor costs. I removed and replaced the RC evap motor/harness, tied the evaporator to the back of the unit and placed shims in between the evap cover and evap drain pan to level the pan and hv control and te
Kayman B.
RANGE WHIRLPOOL WGG745S0FS02
Kevin B.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found Sump/Motor has failed, a new sump/motor will be needed to correct the issue. job complete"
Jonathan S.
DRYER WHIRLPOOL WED4815EW "Arrived on site for dryer not drying properly and making thumping noise. On arrival customer had clothes unit. Removed clothes and performed temperature test. Found minor air flow issue, 20° difference. Ran unit on normal cycle with clothes in it upon customer request and allowed customer to indicate noise. Found thumping noise to be clothes in unit hitting tub and caused by normal operation and tumbling. Informed customer on findings. Spoke with head of maintenance for complex and let them know about air flow findings. Spoke with Austin on techline and received SR#7729402557. Call complete."
Tommy O.
DRYER MAYTAG MEDX655DW Arrived onsite for dryer making squeaking noise and knob intermittently working. Upon arrival found unit rear and knobs were not plugged in correctly. Tightened connections. Also found unit had not had vents cleaned in about 2 years. Tested unit and found unit was operating as designed. Communicated with customer on unit needing vent cleaning. Job Completed.
Brandon C.
RANGE KITCHENAID KDRS467VSS "Arrived on site for customer complaint of error code, found blower speed to low error code, found blower speed seemed strong, ordering controls and blower. Model tag was missing. Returning tech to replace correct control first then blower if needed. ; ordrng 1 W10852104 (Control) and 1 WPW10116185 (Control) and 1 WPW10245511 (Blower) and 1 Cnote (Office to reschedule)"
Matthew Z.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon inspection found supply line hose that was installed was leaking. Customer complained about potential water damage to cabinet because of that. Let him know that that was an accessory when installed. Replaced inlet hose. No leaks present at this time.
Scott M.
RANGE KITCHENAID KFGD500EWH04 Arrived on site for bake igniter not working in upper oven . Found igniter had burned out . Ordering igniter.No gas leaks detected at time of service. ; ordrng 1 74009098 (SPARK MOD ) and 1 WP7432P143-60
Jonathan S.
RANGE WHIRLPOOL WEE730H0DS0 Arrived on site for range not heating in the oven and showing error code. Put unit into diagnostics mode and found F1E0 error code. Factory data reset the control. Cycled the power at breaker and unit began working as designed.
Jacob S.
REFRIGERATOR AMANA ART308FFDM06 "Arrived onsite for unit not cooling. Looked at unit. Saw ice build up. In the back of the unit, let tenant know to let unit unthaw before returning. Rescheduled with customer. ;
Leonardo C.
MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived on site to install new screws. Installed screws test unit and unit test good job complete
Matthew Z.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator ice maker not dispensing ice correctly. Upon inspection found ice bucket not inserted correctly. Instructed customer on proper placement of ice bucket. No leaks present at this time. Job complete
Leonardo C.
OVEN WHIRLPOOL RB26OPXYB Arrived on site to test unit for broken bake element. Test unit and found broken element replaced element test unit and unit test good job complete.
Jacob S.
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit having a broken agitator. Looked at unit saw piece was broken from the agitator. Replaced agitator. Tested unit. Unit test good. No leaks at this time. Job complete.
Jonathan S.
WASHER WHIRLPOOL WTW5105HW0 "Arrived site for washer not complete cycle. Performed diagnostics mode and checked fault codes. Found fault code F0E2 oversuds, F0E9 off balance pause and F0E5 off balance load. Cleared fault codes. Inspected gearcase and cam. Ran normal wash cycle and monitored operation. Unit working as designed and found no mechanical failures. Called Whirlpool tech support and spoke Joel with and got SR#7729392662. Advised customer proper care on user care guide. Call complete."
Scott M.
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site forum console and panel damaged . Ordering console and door panel. No water leaks detected at time of service. Call to set return ; ordrng 1 W11095590 (CONSOLE ) and 1 WPW10274902 (PANEL)
Kevin B.
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and replaced parts diagnosed on previous visit, after replacement dryer is now operating normally, job complete"
Jimmy J.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for FRZR HAS ICE BUILD UP ON FOOD AND ON SIDES. FF SECTION IS NOT COOLINGTook temps and got 44 in the fridge and 8 in freezer. Found that freezer door gasket is not sealing at the two bottom corners and across the bottom where it is not visible. Ordered a new freezer door gasket to install on return visit. ; ordrng 1 AUTHOW10407216 (AUTHO gasket-fip)
Tommy O.
WASHER MAYTAG MVWB765FW4 Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Found unit didnt make sound while skiing or agitation. Noise was being caused by bottom of the unit being very loose not connecting when unit was trying to slow spin. Tightened bottom and clutch after inspecting and finding no damage. Tested unit. Unit tested good. Job Completed.
Kevin B.
OVEN JENN-AIR JJW2830IL00 "Arrived on site and found user interface is displaying F1E1, Took one picture, will need to bring back an ACU For each oven.; ordrng 2 W11346199 (Appliance manager)s"
David Z.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site to follow up on refrigerator that was leaking into RC. Found the drain was still not draining. Drain had frozen over due to no flow and was not resolved on last visit. Steamed out drain and drain tube until unit drained again. Unit is now working as designed.
Tommy O.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for fridge no longer cooling in both sections. Upon arrival found unit had bad compressor. .; ordrng 1 CNOTE (SILT SYSTEM TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAP )"
Wesley P.
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite and replaced console. All checks good. Unit is now operating as designed.
Tommy O.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not operating. Upon arrival found unit operating as designed. Unit had no error codes. Put unit in diagnostics and tested manually. Unit is operating as designed. Job Completed.
David S.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for sealed system repair. I gained access to the condenser and replaced it its new. I pulled a whirlpool 30 inch vacuum and found no leaks. I put a sweep charge into the system and pressures equalized and held. I put a measured charge into the system and powered it on. I found the freezer at 0 low and 150 high. I found the freezer cooling. Job complete.
Andy B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator light issues. Tested and inspected unit and found failed FC switch removed failed part and replaced with new. Tested unit and also found failed LED module in FC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR MAYTAG MFD2560HEW "Arrived on site for no cool. Powered unit on evaporator fan not powering on,removed compressor cover found discharge tube heavily corroded,frost forming on suction line to compressor. Unit will need evaporator fan motor however due to corrosion on discharge tube sealed system will fail due to corrosion at sometime in the near future ; ordrng 1 12002744 (EVAPORATOR FAN)"
Lou S.
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door skin having scratches on it and the left door handle having scratches, I was to remove and replace the right RC door skin and left door handle. I removed and replaced the left door handle and found the right door skin was damaged. I notified the office and am re-ordering the right RC door skin. Also, the customer advised that when she opened the FC door, one the basket front covers fell off. I found that the basket front cover was cracked and the plastic window fell out. I am reordering the right RC door skin, the FC basket cover and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10839856 (front-bskt) and 1 W10872712 (door-skin)"
Robert J.
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of not heating. Found heater open. Replaced heater. After replacement test operation.
Kevin B.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site and inspected dishwasher and found standing water in tub, set dishwasher to drain and drain pump is not working. Replaced drain pump and started dishwasher and diagnostic cycle and everything is working properly. Recommend it to homeowner that dishwasher Magic we used to remove buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
Wesley P.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and found issue with the the dispenser motor. Ordering motor and shaft to repair. ; ordrng 1 W10822606 (DISPENSER MOTOR) and 1 WPW10347114 (SHAFT)
Leonardo C.
DISHWASHER BOSCH SHPM78Z55N/01 Arrived on site to test unit for damaged panel. Customer already had part. Test unit and unit test good job complete.
Robert J.
OVEN KITCHENAID KEBS107SSS00 Arrived on job for complaints of not heating. Found fuse open. Replaced fuse and test.
Kayman B.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for wall oven combo that you have to slam the microwave door to get the light to turn off. Upon inspection I found the microwave interior light completely dead. I could not get the light to come on. I am recommending replacing the microwave interior light the microwave control and the microwave door hinges for repair. Ordering the Microwave control (WPW10586836) lamp housing (WPW10490593) lamp (W10886919) hinge x 2 (W10874474). Returning with the inner door just Incase. ; ordrng 2 W10874474 (hinge-door)s and 1 W10886919 (lmp-basles) and 1 WPW10490593 (housng-lmp) and 1 WPW10586836 (cntrl-elec)
Andy B.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher error code. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Brandon C.
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit not washing, found failed control board, I replaced control, unit tested good."
Lou S.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave arcing during use. Upon further inspection, I found the upper rack inside the unit and the unit unplugged. I removed the rack and found at the back right support, the support was burnt and there were arcing marks on the side wall. Also found arcing marks on the back wall in the left upper corner. Found a small arc mark on the back wall at the left side and another small arc mark in the right/center area of the back wall. Contacted techline and spoke to Dave and advised of my findings. Dave advised that the customer has to use two (2) full plates of food with one on the upper rack and one on the turntable in order to keep the rack inside the unit during use, otherwise, the rack needs to be removed. Customer advised that they had a bowl of soup on the turntable and some rolls with a paper towel on the top rack when the unit began to arc. Dave advised that there was not enough weight to counteract for the rack and that
Jacob S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for UI panel to unit not working. Looked at unit. Upon inspection, found that a connector in the back of the UI panel was not connected. Re connected wire. Tested unit. Unit test good. No issues at this time. Job complete"
Robert J.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace previously diagnosed parts. Found both heater for fascia and water supply good. Ran diagnostics test #19 and found no 120v supply. Will need to replace main control and UI control. ; ordrng 1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec)
Matthew Z.
RANGE WHIRLPOOL WFE525S0HS0 "Arrived onsite for range door not closing. Upon inspection found door hinges failed. Need to replace passive and active hinge. Replaced hinges, tested unit and unit is functioning properly. Job complete"
Luis M.
REFRIGERATOR KITCHENAID KRSC700HBS00 "Arrived on site for cooling complaint in fresh food section. Found evaporator in asked in ice,diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,secured thermistor to correct location on suction line,changed defrost setting to basic."
Jonathan S.
DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site to install previously diagnosed parts. Uninstalled old left end cap and installed new one. Unit working as designed. Call complete.
Tyler G.
OVEN JENN-AIR JJW8430DDS Arrived on site to remove and bring back to the office the primary control board out of the wall oven for a rebuild from local office to reschedule once we have received the part back from Whirlpool.; saved tckt
Tyler G.
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for microwave giving an F1e4 error code. Rival I disassemble the unit and verified that the unit didnt have any burn marks in at the door locks working correctly as well as all thermostats uses another hardware. And after I reassembled the unit plug the microwave back in and found that the main control was giving power but the F1E4 area code indicating the primary control was bad immediately flashed the error code and you were not able to run a diagnostic check or verify anything else at that point. the main control and was able to reschedule the customer ; ordrng 1 W11182110 (cntrl-elec)"
Clif L.
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to replace air baffle for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Leonardo C.
DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not starting. Test unit and found broken latch. Replaced latch test unit and unit test good job complete.
Jonathan M.
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Customer had the unit unplugged. As soon as the unit was plugged in the unit went into a drain. The customer advised that the unit did finish the last cycle but every single time theyve tried to power cycle the unit or turn it off. It goes back into the drain. I removed the control panel and remove the pressure hose. The unit still continue to try to drain. Blew through the pressure hose and found no obstructions in the pressure hose. Unit will need to control for the full repair.
Jonathan M.
WASHER MAYTAG MHW6630HC0 "Arrived on site for a washing machine that is not going into the final spin. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lock failure), F0 E2 (oversuds), and F8 E1 (no/long fill) error codes. Check the drain hose for improper installation and found proper installation. Tested lid lock and found the lid lock having a hard time locking the door. Replaced latch and tested unit. Unit ran through various cycles properly. I advise the customer about their oversizing issue and that that could be contributing towards their unit not completing it cycle. I advise them of the part replaced as well and unit is working as designed. Call complete."
Tyler G.
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 Arrived on site for refrigerator not dispensing ice properly. Upon arrival and after running multiple test on the water and ice dispenser I was able to narrow down at the ice dispenser motor that turns the auger in the ice bucket was not functioning correctly even though it was receiving proper voltage. I replace a new motor and retest of the unit and everything is now functioning as designed call complete
Brandon C.
RANGE KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of orange flames on front left and front right burners, found conversion kit needed, I left kit with customer and instructed that a license plumber install."
David Z.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site to follow up on refrigerator making buzzing noise. Customer showed me video and I was able to track noise to FC evap fan. Found a chunk of ice under the fan that the blades were hitting at times. Melted down ice chunk. Unit is now working as designed. Call complete.