Local Reviews
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Noah D.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to inspect oven for time issues. Replaced console and connected oven to WiFi. No problems found. Job complete
Paul R.
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived onsite for a dishwasher with a water leak from underneath. I found the hose washer split where it connects to the fill valve causing the leak. I replaced the hose washer and tested the unit. There were no other water leaks present at the time of service. Call complete.
Richard P.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for the refrigerator not cooling properly. Installed new start device that was ordered and compressor is working fine and staying on. Complete
Noah D.
RANGE WHIRLPOOL WFE515S0ES0 "Arrived onsite to inspect oven for always heating element, checked switch and found the switch had grounded itself. Replaced switch and found no issues.
David S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator, and lifted the left side of the evap tray up using permagum. I installed the new mounting tabs, and zip tied the evaporator to them. I installed the new evaporator cover, secured it with new screws I all four tabs. I installed all components according to service pointer W11092686F. I started the unit and found all operations working as designed. Job complete.
Brandon C.
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for customer complaint of unit not washing, found pump and motor/sump had failed, I replaced part, unit tested good, no leaks."
Lou S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer provided pictures of the unit with water droplets on the door and in the tub. I found there is no rinse aid in the dispenser. Customer showed me the water damage under the sink ad I found spots of where water had caused bubbles in the wood under the sink. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks found. I found some small rust spots in the front left and right corners of the tub. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon recommended taking two afresh tablets and dissolving them in two quarts of warm water then taking a magic eraser and getting the rust spots out. No water leaks observed during service, job completed."
Jonathan M.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washing machine thats making a vibration sound during inspection. Inspected unit and work area. Placed in in-service diagnostics and found an F9 E1 (long drain) error code. Placed unit in an auto test and found unit draining water out extremely slowly during the drain and spin taking off with water in it. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Noah D.
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not heating and no fan, found the wires inside microwave cut at connectors, ordering wiring harness. Office to reschedule; ordrng 1 W11206558 (POWER CORD) and 1 W11300385 (HARNESS)"
Brandon C.
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for customer complaint of unit not dispensing water, I removed filter, unit tested good, put filter back, unit tested good. Tested water valve at least 30 times, unit functioning properly."
Tyler G.
REFRIGERATOR JENN-AIR JSD2789GEB Arrived on site for refrigerator that would not dispense ice properly. After further examination I found that the door shoot to the ice dispenser was broken and not sealing properly I retest the units dispenser and everything is working as designed. Call complete
Tyler G.
RANGE WHIRLPOOL WFE525C0BB0 Arrived on site for range that had two right burners only turning on on the high level and not adjusting temp. After running diagnostic test I found both infinite switchs to the right burners were not regulating properly and had huge burner marks on them. Tested unit thoroughly to insure entire range worked properly. Unit functioning as designed call complete
Jonathan S.
OVEN WHIRLPOOL WFG720H0AS1 "T.O. Arrived on site for range not igniting. Gained access to burner and tested operation. Found DSI control not reading spark igniter. Found wire harness not insulated. Found service pointer W10702913A on bake igniter not igniting. Found unit needed new insulated wiring harness and burner assembly. . ; ordrng 1 SEENOTE (REQ AM) and 1 W10700720 (burnr-oven)"
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previous diagnosed parts. I gained access to the water lint and turned off the water. I removed the failed filter housing and replaced with new. No water leaks detected. Job complete.
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to diagnose a refrigerator with missing parts. Found new door did not come with stop, closer, or screws. All three parts will need to be replaced to complete repairs. .; ordrng 1 W10918010 (closer) and 2 WP98165 (screw)s and 1 WPW10191119 (stop-door)"
Paul R.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for a washer making a weird sound during the spin cycle and noisier than normal in the other cycles. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran the manual high speed spin test and could hear the noise the customer was concerned with. I removed the basket and checked for anything in the tub and found it clean. I made sure the hub screws were tight. I ran the manual high speed spin test with the agitator removed and the noise was still coming from the basket. The basket will need to be replaced. Ordering W11172199 basket. Office to RS.; ordrng 1 W11172199 (basket)
Jonathan S.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for stacked washer having error code F9-E1. Found external drain not attached to unit. Customer stated they removed it to check if clogged and it has holes in it. Inspected drain hose and found hole are from inside to out of drain. Performed diagnostics mode and checked fault codes. Found F9 E1 slow drain, F8 E1 water not detected, F5 E2 Door lock Error F5 E4 Door not opened between cycles. Will to replace to drain and continue to diagnose; ordrng 1 SEENOTE (STACKED UNIT MAY NEED 2 MAN) and 1 W11281268 (DRAIN HOSE)"
David S.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to install previous diagnosed parts. I installed the new pump and motor assembly. I tested the unit and found the wash motor not activating. I tested voltage to the unit at the outlet and junction. I found good voltage. I tested voltage while the unit was in operation and found no voltage drops. I tested the door latch and found it working. I tested voltage from the control to the wash motor and found good voltage. I tested the wiring harness for continuity, and it showed good. I tested the resistance on the wash motor and was showing OL. I am ordering a sump and motor assembly W10837401, main harness W11227372, door latch WPW10653840. The office will reschedule, the sump and motor assembly is showing to be an expart.; ordrng 1 W10837401 (pump&motor) and 1 W11227372 (harns-wire) and 1 WPW10653840 (door latch)"
Noah D.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site to inspect fridge for not closing in the bottom tray, checked filter and found the inserts bent causing closure issues. Replaced filter with new filter provided by customer and the door closed once bottom trim was realigned. Complete"
Noah D.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking inside washer, spoke with Techline Sr #7728580720 and found that dispenser needed to be ordered from factory due to new design. Office to reschedule Service pointer. W11481731; ordrng 1 RESEARCHFROMFACTORY (RESEARCH ) and 1 W11437244 (DISPENSER )"
Brandon C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for customer complaint of frost build when first installed, found freezer door to be sealing correctly, no frost anywhere, instructed customer to keep an eye on the unit. Tested good."
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger motor not spinning, replaced motor and found no change, ordering control and UI to fix the issue. Office to reschedule ; ordrng 1 W11093037 (CONTROL ) and 1 W11227909 (UI )"
Robert J.
DISHWASHER KITCHENAID KDTE404DSP0 Arrived on site to test unit for leak. Found clear signs diverter seal leaking. Replaced sump and motor. Did not install dishwasher.
James C.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and installed new control and ui. Tested operation and found unit working properly. Job complete
Lou S.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer pulled the unit out of the kitchen into the dining area due to lack of space to work. Due to the unit RC section freezing up, I removed and replaced the fan scroll, thermistor, hv control and UI. When I removed the fan scroll/evap cover, I found the thermistor wrapped around the fan harness connector and corroded. I placed the new thermistor on the suction line and secured it with foil tape and a ziptie. Once I had the unit reassembled, the customer put the unit back in its place and I reconnected the water Iine. Plugged the unit back in and the unit began to cool. No water leaks observed during service, other than the usual water from the drain pan underneath, job completed."
Robert J.
DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived on site to test unit for leak from dispenser. Tested unit found bad dispenser. Replaced dispenser. Tested unit, unit works good. No leaks detected. Job complete."
David S.
WASHER MAYTAG MVWB955FW0 "Arrived on site to install previous diagnosed part. I gained access to the drain pump and replaced it with new. I put the unit into diagnostics and ran the service diagnostics verification cycle. The unit filled, drained, agitated and spun as designed. Unit is operating as designed, not water leaks detected. Job complete. No water leaks detected."
Scott M.
OVEN WHIRLPOOL ACR4303MFW3 "Arrived on site for oven not working . Found terminal block and harness burned up . Ordering main harness .; ordrng 1 W11134841 (harns-wire)"
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and removed cooktop and test all valves and orifices no gas leaks detected at this time. Job complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of unit making ticking noise and no ice production. Found noise coming from damper control, and failed ice maker, I replaced ice maker and damper, unit tested good."
Robert J.
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived on site to test unit for leak. Tested unit found bad deflector gasket and deflector. . ; ordrng 1 WP8269259 (gasket) and 1 WPW10274926 (deflector)
Lou S.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator ice maker making too much ice, water being dispensed not cold enough and drawers falling out. Upon further inspection, I tested temps in the FC=9 degrees & RC=40 degrees. I found the ice maker arm and fill tube chute were broken. I removed and replaced the ice maker and tested. IM operating as designed. I found that the lower shelf in the RC section is warped and the drawers do not stay on the rails and will need to be replaced. I tested the temps of the water being dispensed and found the water temp to be 70 degrees. I advised the customer to give the water a few days to cool due to the ice maker constantly filling and see if it helps. I am ordering the lower shelf, the right, left and center tracks, water reservoir(just in case), and office to schedule return service. No water leaks observed during service.; ordrng 1 W10801011 (reservoir) and 1 WPW10468555 (track LEFT) and 1 WPW10468556 (track RIGHT) and 1 W
Clif L.
REFRIGERATOR WHIRLPOOL WRS970CIDH00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found controls not communicating properly causing cycling error and extreme temperature fluctuation in freezer compartment as well as defrost failure in RC. Main control and user interface will need to be replaced to complete repairs. Office will need to have appointment authorized prior to return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10822647 (cntrl-elec)
Noah D.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect fridge for blowing breaker, upon inspection found high resistance at HV board, replaced inverter and hv board. Tested fridge for issues. None found at the time. Advised customer to watch fridge for further issues. Complete"
Kayman B.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for range with flickering display and moves sequence without touch. Upon inspection I could not get the unit to recreate the issue. I found many stored error codes for a console communication issue. I will need to order the Console (W11339755) to compete repair and return with the main control as well. . ; ordrng 1 W11339755 (CONSOLE )
Jacob S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Arrived onsite for unit no dispensing water or ice. Tested unit. Found that the water reservoir was frozen. Possibly the damper door is not closing properly causing the freezing issue in refrigerator. Ordered parts. Rescheduled with customer. ; ordrng 1 WP12791416 (thermistor) and 1 WPW10594329 (DAMPER CONTROL )
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for right front burner valve not turning. Found broken valve, replaced valve test unit no leaks present job complete"
Andy B.
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previously diagnosed rotor, stator, control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. Also spoke with customer on loading and soap usage. No water leaks present at time of service."
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived to inspect French door refrigerator making too much ice.Confirmed the ice maker is working and advised the customer on how to turn the ice maker off.Customer satisfied.Unit temperatures were within natural ranges.All water lines were dry at the time of service.Job complete
Kayman B.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived onsite for refrigerator with intermittent light failure. Upon inspection I found the upper light module in the RC section dim and flickering. I also found the freezer light doing the same. I replaced the freezer light and all light returned to normal function with correct amount of light. Job complete.
David S.
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site to install previous diagnosed parts. I gained access to the cooling fan and replaced new. I put the unit into diagnostics and tested the cooling fan, it comes on. I put the unit into a bake and the fan came on when called for. Job complete.
Wesley P.
DRYER MAYTAG MGD7230HC0
Lou S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit having defrost issues, I removed and replaced the FC evaporator harness ad thermistor and the UI control in the RC section. Plugged unit in and tested. Unit is operating as designed and has a good frost pattern on the evaporator. Advised customer to give unit at least 12 hours to completely cool. No water leaks observed during service, job completed."
Scott M.
DRYER AMANA NED4655EW1 Arrived on site for poor drying . Found blower wheel not attached to motor shaft . Ordering motor and blower wheel .; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Tyler G.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to diagnose fridge that had a flickering light issue as well as ice buildup in the freezer. After further inspection found at the bottom right LED light in the freezer had burnt out not allowing proper connection through the rest of the wiring circuit to the other LED lights after replacing the bottom right LED the entire fridge is not functioning as designed in the sense of lights are coming on and off and they should but we will need to return with a new freezer door gasket for this unit the top left corner of the gasket has a broken internal magnet strip not allowing the door to shut properly one of the corners and How long too much ice build up to form near the top inside the freezer I was unable to locate the gasket part needed for this fridge we will need to verify access depart and office to reschedule after we figure out when the parts available; ordrng 1 UNKNOWN (FREEZER DOOR GASKET)
Luis M.
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site to install parts prev tech ordered. Rna diagnostics all test passed,replaced grid cutter assembly Grid cutter
Kayman B.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for uneven refrigerator doors. Upon inspection I found the doors slightly out of level. I leveled the doors and could not find any gaps or evidence of water collecting anywhere. Job complete.
David Z.
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site to follow up on built in refrigerator that was losing cooling on RC. Found the return air vent blocked with ice and frost. Advised customer we need the updated foam air block kit, ; ordrng 1 8201798 (block-fan)"
Paul R.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite for a dishwasher not draining and displaying an F9E1 error. I found no loop in the drain line at the disposal and I advised ms to have a longer drain line installed to allow for a loop to prevent the disposal clogs in the drain line. I found the cutter on the drain pump impeller had broken jamming the drain pump. I recovered all 3 pieces that made the cutter complete. I took pics per technical service pointer W11482561. I reinstalled the pump and advised the customer to clean the large debris off the dishes before loading them and running the machine until we can return with a new pump. I explained to the customer that the office would call with a RS date. Ordering W11482561 drain pump.; ordrng 1 W11482561 (DRAIN PUMP)
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found defrost heater wiring not fully connected above evaporator. Rewire unit properly and tested unit. Found all is functioning properly at this time. Homeowner signed defrost waiver and will defrost unit for 24 hours to restore function.
Scott M.
DRYER WHIRLPOOL WED560LHW0 "Arrived on site ,replaced control thermistor ,reset internal exhaust tube with screw as well as used pads . Unit is operating properly. No lint build up at time of service. Job complete ."
Brandon C.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of unit not making ice, and cooling was lost. Found unit not going into defrost on its own, I tested unit in diagnostic mode, found heater was good, bi metal was good, I replaced main control and UI control, also set to basic defrost mode. All fans working, evap, condenser, ice maker fan. Unit tested good."
Al R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher not powering on.Check the outlet and outlet checked good.Removed the junction box cover and found the white wires werent connected properly.Correct the issue, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
Leonardo C.
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for door not closing correctly. Test unit and found broken active hinge. Ordering new active hinge Wpw10299224; ordrng 1 Wpw10299224 (HINGE ACTIVE)
Clif L.
FREEZER WHIRLPOOL WZC3115DW01 Arrived on site to diagnose a freezer that is getting hot on the outside of unit. Tested unit and found no failures or indication of malfunctioning parts. No repairs are needed at this time. Advised homeowner on refrigerant and its need to move heat.
Kevin B.
MICROWAVE GE PVM9215SK2SS "Arrived on site and inspected microwave and found when sensor mode is used a Steam sensor error is displayed, microwave works on other functions and heats properly. Send a video to KB/AHS, Control board and steam sensor was already replaced by another company 10 months ago. Control board is showing as out of stock/not orderable at this time; ordrng 1 WB24X799 (sensor,gas) and 1 WB56X26811 (control panel asm ss)"
Robert J.
WASHER MAYTAG MVWB765FW3 "Arrived on site to test unit for sheet stuck underneath agitator. Tested unit found a defective agitator. Replaced agitator. Tested unit, unit works good. No leaks detected. Job complete."
Kayman B.
OVEN WHIRLPOOL WOS51EC0HS Arrived onsite for wall oven with lines going through display. I found the display malfunctioning causing lines and pixels to go through. Unit will need a new console and control. Ordering console (W11296171) and returning with the control for repair. Reminder to get the S.A.I.D from the new console during repair. ; ordrng 1 W11296171 (console)
Leonardo C.
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site to test unit for oven not working test unit and found bad control board. Replaced control board test unit and unit test good job complete
James C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to install sealed system. Accessed compressor and found rust in drain pan. Inspected condenser and found corrosion on condenser. Unit will need condenser, compressor, both evaporators and 3 way valve to repair. Office to schedule return services for 3 hours; ordrng 1 CNOTE (SS REPAIR 3 HR) and 1 W10865727 (valve) and 1 W11442050 (CONDENSER )"
Tyler G.
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site from microwave that would turn on but would not heat the food. After running diagnostics I cannot find any error codes so I disassemble the machine and tested all thermostat fuses and thermistors for continuity as well as running an ohm test on each individual part. All thermostats fuses and thermistors came back with a passing result I then checked the main control to see if it was actually sending the proper power supply to other hardware and found that the magnetron was receiving but power but not turning on. Will need to return with a new magnetron capacitor and sensor. office to reschedule due to parts being PSP items; ordrng 1 UNKNOWN (CAPACITOR ) and 1 W11233913 (sensor) and 1 W11346197 (MAGNATRON)
Lou S.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site to natal previously diagnosed and ordered parts. Due to the convection fan not working and the unit not able to be uninstalled, the customer was to have their builder remove the unit from the wall and have it accessible for repairs. When I arrived, the builder had the unit down on the island countertop. I disassembled the unit and found the blue/white wires to the convection element and fan were broken. I re-wires the harness and tested the unit and it is operating as designed. Once the unit was placed back on the wall, I retested and it continues to operate as designed.
David Z.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that is not heating on bake. Also found oven light out. Performed diagnostic and voltage checks. Terminal block and wiring is good, control is giving the bake element. Ordered new control.; ordrng 1 W11122560 (cntrl-elec)"
Robert J.
OVEN WHIRLPOOL RBD305PVS02 Arrived on site to test unit for no display. Tested unit found bad control.
Jacob S.
MICROWAVE KITCHENAID KOCE500ESS01 "Arrived onsite for left side glass door to unit sticking out slightly. Looked at unit. Found that glass part of the door, worked its way out of the slot for the glass piece to hang on. Re aligned glass. Tested unit. No issues at this time. Job complete"
Andy B.
RANGE WHIRLPOOL WFE320M0EB1 Arrived on site for range cooktop Right front burner staying on high when in use. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
REFRIGERATOR FRIGIDAIRE FFHS2622MBE Arrived on site for refrigerator not dispensing water or making ice. Tested and inspected unit and found failed water filter base. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Scott M.
WASHER MAYTAG MHW8200FW0 Arrived on site for bellow coming off and water leaking on floor from previous repair done earlier today . Checked inner bellow . Replaced outer bellow spring . Ran diagnostics wash . Checked normal and no water leaks detected at time of service. Job complete
Jonathan S.
DRYER WHIRLPOOL WED9150WW1 "T.O. Arrived on site for dryer not heating. Upon arrival performed test cycle found no heat, tested voltage. Voltage tested good 125, 125, 250 total. Removed bottom plate to gain access to heater found heater had no continuity. Customer approved of repair. Disconnected and removed failed heater replaced new. All tested good unit operating as designed with heat.
Leonardo C.
OVEN MAYTAG MEW6627DDS Arrived on site to test unit for upper oven over heating. Test unit and found bad control board sending power to broil element when on bake. Unit pre hating to 350 and broiler still staying on. Will order new control board WP8507P322-60 will need autho office to reschedule. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 WP8507P322-60 (CONTROL BOARD)
Al R.
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived to inspect side by side refrigerator not making ice.Customer stopped me to let me know the unit began making ice yesterday and the ice bin was full.I confirmed the operation of the unit and found no issues. The control and valve were both working as designed.All water lines were dry at the time of service.Job complete
David Z.
WASHER WHIRLPOOL MVWB855DC1 "Arrived on site to install control diagnosed from previous visit. Installed and retested. Console is now not powering up. Can put in diag mode, but nothing works. Called tech line and spoke with TJ SR7728576782. Console is testing bad and needs to be replaced as well. Tech line recommended calling customer service for console acquisition.
Al R.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived to inspect side by side refrigerator water dispensing issues.Found connection to UI loose not allowing the unit to dispense properly Also found the valve, ice maker and housing were all fully operational.Removed customers filter and water flowed as designed.Customer will purchase a new filter.All water lines were dry at the time of service.Customer satisfied.Job complete"
Lou S.
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site to inspect cooktop burners. Upon further inspection, customer advised the cooktop is run off of propane gas. I tested all burners and the far right two burners took too long to ignite. I adjusted the caps and still not operating as designed. I removed and replaced the caps and retested and the unit is operating as designed except the flames on the middle burner and front right burner are too high. I checked the orifices and found they had not been converted to propane. Customer provided the remaining orifices from the owners packet. I removed and replaced the orifices with the correct orifices and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Paul R.
DRYER MAYTAG MGD8630HC0 Arrived onsite for a dryer still making noise. I found the drum causing part of the noise at the rear of the dryer and one of the front rollers completely worn out causing the noise at the front of the dryer. I replaced the drum and both front rollers from my truck stock. I tested the dryer with the customer present and the unit is quiet and is working as designed. Call complete.
Andy B.
RANGE WHIRLPOOL WFE505W0HW2
David S.
REFRIGERATOR WHIRLPOOL KSSO42QTX02 Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator. I cleared out the rest of the ice build up on the freezer side of the return. I installed new blocks to prevent air leaks from the return vents. Unit is operating as designed. Job complete. No water leaks detected.
Leonardo C.
DISHWASHER IKEA IUD8010DS1 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Andy B.
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site for freezer not cooling. Tested and inspected unit and found failed no frost pattern on evaporator, checked amp draw and found 0.56 amps. Also found on left hand side 2 steel lines coming out of cabinet and put together with copper line and abnormal burning on unit. Called tech line and spoke with Bruce (SR# 7728580321) was instructed SS repair is needed and to pinpoint by installing UV drier.. And that issue with line and burn is cosmetic and should be fine. Ordering needed parts. Office to schedule return trip. SS repair. 2 hour job. ; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10750849 (compressor)"
Richard P.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for the freezer with intermittent cooling issues. Checked frost pattern and it looks good took pictures. Checked temps and it was reading 15 degrees. Called tech line and they stated to replace control board for intermittent cooling issue. Replaced control board and all functions tested good. Complete Sr# 7728047690
Andy B.
DRYER MAYTAG MED8000AG0 Arrived on site for dryer not operating properly. Tested and inspected unit and found failed heating element.Removed failed part and replaced with new. Tested unit with customer and all operations are normal.
Jacob S.
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite for lights out in unit. Found that freezer light had gone out. Replaced freezer light. Tested unit. All lights working at this time. Job complete
Paul R.
MICROWAVE WHIRLPOOL WMH32517AS2 Arrived onsite for a microwave that is powering up and running but is not heating. I tested the unit and could hear the magnetron trying to fire but it wouldnt fire. I found the terminals on the mag loose causing the issue. I tightened the terminals and tested the unit. The magnetron is putting out 1000 watts and is working as designed. Call complete.
Wesley P.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and used pads to reduce sound caused by normal operation. All checks good. Unit is now operating as designed.
Wesley P.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite and installed freezer handle. All checks good. Unit is now cosmetically correct.
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator with a no ice issue. I found the ice box fan not running. I ran the harvest test and fill test and the unit worked as designed. I found an e5 ice maker error. I found a broken wire at the molex connector just outside the ice box. I repaired the wire and tested the unit. I found the motor not running. I replaced the fan and the unit worked as designed. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found unit missing shelves ordering shelves talked to office,shelves ok to order ; ordrng 2 W11402525 (SHELF)s"
Leonardo C.
MICROWAVE GE JVM1850SM4SS Arrived on site to for unit running when door open. Test unit and found bad switches. Replaced switches test unit and unit test good job complete.
Kevin B.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site and inspected refrigerator and found freezer door is not closed and there is an air gap on the right hand side. Removed ice with steamer and freezer door will now close properly. Recommended to customer that entire fridge be defrosted to remove all ice from interior. No water leaks detected at time of service, job complete"
Luis M.
REFRIGERATOR KITCHENAID KRFC300EWH03 "Arrived on site for no cool. Powered unit on diagnosed a defective compressor,installed a new compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
David Z.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose oven with broken trim after a bake cycle. Found the stainless trim on the door glass had peeled on one side. Need to replace glass to resolve. Part on order but have not received yet.
David Z.
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site to follow up on dispenser not dispensing ice. Found the coupler for the door side was frozen in and not springing up to mate to ice bucket. Disassembled auger parts and cleaned and dried and reassembled. Unit is now dispensing properly. Could not find an air leak in the dispenser door, so likely just normal melting ice. Call complete."
Luis M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for a defective compressor. Replaced compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly
Tyler G.
REFRIGERATOR MAYTAG MSD2651HEW "Arrived on site for filter housing broken in fridge. Found that the filter plate was cracked and broken not allowing the filter head to stay mounted properly. I was an,veto remount bracket in place and stabilize the filter head.
Luis M.
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site for bin and dispenser issues. Found clips on upper portion of dispenser liner broken diagnosed unit will need a new freezer door
Clif L.
WASHER WHIRLPOOL WFW9450WR00 Arrived on site to diagnose a washing machine that is not starting cycles. Tested unit and found screw for door latch stripped out. Replaced screw and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Leonardo C.
OVEN WHIRLPOOL WFG540H0EH1 Arrived on site to replace ignitor. Replaced ignitor test unit an dunit test good no leaks present at this time job complete.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 T.O. Arrived on site for refrigerator not making ice. Upon arrival found unit with ice maker off and fill tube frozen found customer recently hooked up to water without flushing leaving air in the line. Steamed fill tube out turned ice maker on. Tested unit all tested good. No water leaks detected during service.
Jonathan M.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for refrigerator thats still not making a lot of ice. Inspected unit and work area. Customer advised that he had called in to KitchenAid trying to get a new icemaker for his freezer since he didnt buy one when he bought the unit. When trying to get the new icemaker, he advised that they were still having problems with their ice making in the refrigerator section. He was advised to put it on Max ice and he advised that since putting it on max ice, it has made things worse. I called tech line and spoke to Ed SR# 7728451367. He advised to replace the icemaker due to the temperature reading 29° in the icemaker thermistor and 2° in the icebox thermistor. Went ahead and replaced the icemaker and tested the unit. Unit is working as designed. Call complete."
Clif L.
REFRIGERATOR WHIRLPOOL ART308FFDM03 Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor in unit. Compressor will need to be replaced to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10843121 (drier-tube) and 1 W10913906 (coupler) and 1 W11092625 (compressor)
Andy B.
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Kevin B.
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site and found Mullin is loose on the top connector, removed Mullin completely and after resetting it it is working properly, job complete"
Al R.
FREEZER MAYTAG MZF34X20DW03 Arrived to inspect upright freezer not cooling.Confirmed the complaint and found the unit has a defective control. The unit turned on and off without warning and continued until it was unplugged.Removed and replaced the control.Unit now operates as designed.Customer told to wait approximately 24/48 hours for the unit to reach optimal temperatures.Job complete
Jacob S.
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite to replace ice maker. Spoke with customer about ice being made. Did not want to replace ice makers. Ice maker was working. No leaks at this time. Job complete
Richard P.
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer will not drain and lid is locked. Ran diagnostics and found error code F9E1 long drain. The lid is locked and there is clothes and water still in the basket. Unplugged washer to reset control. Ran diagnostics and while testing lid latch it did not respond to unlock and lock modes. Tested drain pump and there was no humming noise or vibration coming from pump. Ordering parts and office to schedule. Updated model and serial numbers. ; ordrng 1 W11394572 (LID LATCH) and 1 W11396717 (PUMP DRAIN) and 1 W11419171 (CONTROL )
Luis M.
ICE MACHINE JENN-AIR JIM159XYRS0 "Arrived on site to install parts prev tech ordered. Installed water pan,ran diagnostics all test passed. Unit working as designed."
James C.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and inspected sealed system for dye. Found fresh food evaporator clear, freezer evaporator clear, compressor, drier and condenser clear and no dye any where in compressor compartment. Called tech line and spoke to Leon #7728579876. Low side reading 15 inch vacuum and high side at 98 psi.
David Z.
REFRIGERATOR KITCHENAID KSCK25FVMS02 "Arrived on site to diagnose icemaker that is not producing ice. Found ice frozen and stuck in mold, and unit not cycling. Found the IM control light constantly blinking. Tried to replace I. Control but found new control had a broken connector. Jumped eye and still could not get IM to cycle. Replaced icemaker and reassembled as is. After 2 mins the unit filled and cycled. All is now working as designed. Call complete."
Jacob S.
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit not washing correctly. Tested unit. Found that control was bad. Replaced control. Re tested unit. Also found that basket is not stable. Couldnt get agitator off. Ordered parts for tub and basket rebuild. Request 2 man and 2HR. Need authorization parts and service authorization.; ordrng 1 REQUEST (2MAN ) and 1 REQUEST (2HR) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W10772621 (screw) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block) and 1 WP3951744 (agitator) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)
Jacob S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to replace parts to unit. Replaced ice container and chute. Tested unit. Unit test good. No issues at this time. Job complete
Richard P.
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for the ventless dryer not drying properly. Ran diagnostics and found no error codes and tested all functions. Everything is working properly. Could not fine any issues at this time.
Wesley P.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite and found customer wanted assistance ordering the freezer basket.
Al R.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived to inspect scratched and damaged panel control.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete Customer satisfied
Robert J.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to test unit for freezer issues. Tested unit found wire within door is frayed. The fan will turn on and off while moving wires around. Office to reschedule.; ordrng 1 LW11202405 (FREEZER DOOR SS)
Jacob S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Tyler G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher tripping breaker. I ran the diagnostics mode and upon entry there were no error codes immediately indicating any sort of hardware failure. I then checked outlet, power cord, and terminal connections and found nothing loose or broken and all holding 120v well. The main control was receiving and sending the same 120v. During a test cycle all components such as heater, motor assembly, circulation and drain pumps, thermostats were running and functioning without any failures. I could not get the breaker to trip on the visit during any tests. I advised customer to have an electrician examine the gfci breaker assigned to the dishwasher to verify if it was holding the proper amperage when dishwasher is running a normal cycle. Unit functioning as designed call complete"
Jonathan S.
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for back middle burner not high enough and back left not hot enough and not reliable. Upon inspection found back left not igniting properly and needing a conversion kit as well front right and left both burning to high needs conversion. Adjusted back middle flame, still not high enough needs conversion. Found not ETA available on parts. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTEANDSTICKYNOTE (SCH APT) and 1 W11238042 (CONVERSION KIT) and 1 W11339379 (LEFT MANIFOLD TUBE) and 1 W11378585 (LEFT ORIFICE HOLDER) and 1 W11381267 (LEFT REAR AND FRONT MANIFOLD )"
Brandon C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for customer complaint of f2e2 found UI control not responding. Part needed W11368911UI control
Kayman B.
DISHWASHER WHIRLPOOL KDTM704KPS0 Arrived onsite for buzzing noise during wash cycle upon inspection and after putting the unit into diagnostics I found the motor making a slight but normal sounding buzz during the wash cycle. I noticed that the foam insulation on the toe kick had been ripped off during installation causing a amplified affect of the motor functions. I am ordering a toe kick for repair. Toe panel black (W11108991) RS for THU 9/3 customer request AM appt if possible. ; ordrng 1 W11108991 (TOE PANEL BLACK )
Richard P.
WASHER MAYTAG WFW70HEBW1 "Arrived onsite for the washer not working. During testing found that there is an error code for the door lock switch and the console is not responding correctly. Will need to replace control board , console, door lock switch. This is a stacked unit. Will need a 2 man 3hrs to do the repair. ; ordrng 1 2MAN (3HRS FOR REPAIR ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADM7 "T.O. Arrived on site for dishwasher smoking. Checked heater, heater was clear. Dissembled door checked wiring harness harness was good no signs of damage. Ran diagnostics mode and tested all tested good. Spoke with builder found unit was tested without water causing smoke. Unit is operating as designed no water leaks detected during service."
Al R.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to inspect damaged display on newly installed range. Confirmed the complaint and removed and replaced the defective control.Reassembled and unit tested as designed.Job complete
James C.
DRYER WHIRLPOOL WED4850HW0 Arrived on site and found door switch lever has broken off. Installed new switch and tested operation. Unit tests good. Job complete
Al R.
WASHER WHIRLPOOL WTW7500GC2 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found the control and valve were both defective.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Kayman B.
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Arrived onsite for refrigerator no cool in RC section. Upon arrival I noticed a very loud buzzing consistent with the evap fan hitting ice. Inside the freezer there was a lot of frost build up around the door. I accessed the evaporator and it was clear of ice but there was ice build up in both airflow ports to the RC section and around the evap fan. I steamed out all the ice and noticed the thermistor was in the wrong position on the evaporator. I replaced the thermistor in the correct position. I powered the unit on and its working as designed at this time. Job complete.
Jacob S.
RANGE MAYTAG MGR8775AS0 Arrived onsite to replace front right oraface burner. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
David Z.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 arrived on site to install new ice door to resolve melting ice issue. Installed new inner door and found a good seal. All is now working as designed. Call complete.
David S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part. I gained access to the sump and motor assembly, I removed the failed assembly and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. Job complete. No water leaks detected."
Andy B.
WASHER MAYTAG MHW8630HW1 Arrived on site for washer not dispensing detergent and water in dispenser. Tested and inspected unit and found F0E2 error code (Oversuds) Found customer is using Ecover zero non chlorine bleach. Instructed customer on use and care and practice for best performance. And on soap usage and that water in dispenser is normal as shown in user care guide. No water leaks present at time of service.
Kevin B.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and inspected refrigerator and found pantry user interface plastic is warped and it will not drop down into door cavity. A new pantry user interface will be needed to correct the problem; ordrng 1 WPW10769076 (cntrl-elec)
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Replaced evaporator and filter drier. Per service pointer W11092686F adjusted drip pan secured evaporator to liner using clamps and zip ties,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Brandon C.
TRASH COMPACTOR GE UCG1680LSS "Arrived on site for customer complaint of compactor not working, found unit would not compact, I pulled unit out, found top switch lever was bent and not making contact with top of compactor, I adjusted the lever, unit tested good."
Jonathan S.
REFRIGERATOR WHIRLPOOL JS42NXFXDE01 Arrived on site for refrigerator doors not aligning. Inspected unit and work area. Found RC door mounted lower than FC door and bottom of RC door is flushed with FC door and top sticks out past FC. Removed RC door skirt and found bowed. Will need to replace RC door skirt. Contacted parts department and found skirt is and accessory and not listed with parts. Will need to part research door skirt. Informed customer door may take 6 to 8 weeks to receive. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 SEESDPIC (DOOR SKIRT STAINLESS )
Kayman B.
WASHER WHIRLPOOL MVWX655DW2
Jonathan M.
COOKTOP WHIRLPOOL JIC4536XS00
James C.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site and tested operation. Found lid lock error. Found lock assembly long locked into lid. Seated lock assembly and verified operation. Unit tests good. Job complete
Lou S.
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site to inspect washer being off balance. Upon further inspection, I placed the unit in diagnostics and checked error codes. Found F0E3. Cleared the code and continued with testing. Unit operated as designed. I tested the unit in manual test mode and tested the against and spin cycles. Unit continued to operate as designed. Tested the unbalance detection mode and the unit operated as designed. Made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
Kevin B.
MICROWAVE WHIRLPOOL WMH76719CS2 "Arrived on site and inspected microwave and found top interlock switch is pushed back into cabinet removed front panel and after correcting switch microwave is working again coded for a new switch assembly
Brandon C.
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for customer complaint of unit making loud noise, and lights not working properly and not shutting off. Found cracked fan blade causing rattling noise, found lights would come on dim, but not shut off. Ordering all controls and transformer, also ordering fan motor to ensure repair is done next visit. ; ordrng 1 W11035826 (motor-fan) and 2 W11109591 (light)s and 1 W11282983 (CONTROL) and 1 W11282989 (TRANSFORMER ) and 1 W11282990 (CONTROL)"
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator with slow ice production. Mr also stated there was a issue with the filter housing. I tested the ice box fan and the dampener. Both were working as designed. I tested the thermistors and all passed. I tested the FC temp and found it at 17 degrees. I checked the bimetal and found it closed. I ran a short forced defrost cycle. I tested the temp in the FC again after the short cycle and found the temp not dropping. I could hear the compressor overload tripping. I found the start device failing. I replaced the start device with W11092533 from truck stock. The compressor started properly. I suspect this was causing the temp issue. The temp started dropping immediately. I found the filter housing bracket broken causing the filter to hang down. The bracket needs to be replaced. Ordering 67006325 bracket- f and will return with the ice maker just in case its needed.; ordrng 1 67006325 (bracket- f)
Jonathan M.
WASHER ROPER RTW4516FW2 on site for washing machine that wont wash clothes. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E5 (shifter fault) and F5 E2 (lid lock fault) error codes. Ran unit through a manual lid lock test and lid would not lock. Replaced both latch and actuator and tested unit. Unit is working as designed. Call complete.
David S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up In The fresh food section. I inspected th run it and work area. I found the unit powered off and defrosted. The customer showed me a picture of what the fridge was doing. In the picture the rc evap was covered in ice. I found service pointer W11092686F for ice build up on rc evap. I followed the instructions for the service pointer. I installed new mounting clips and zip ties for the evaporator. I found the drip pan warped, I used permagum to raise the left side so it will drain properly. I found the top mounting tabs on the evap cover broken. I replaced the evap cover. The customer powered the unit back on and I checked the thermistors, fans, and dair baffle motor, all tested good. I found the unit in adaptive defrost, I changed the unit to basic defrost. I spoke to the customer about the repair and about the defrost setting change. Unit is operating as designed. Job complete."
Jonathan M.
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install previously diagnosed part. Inspected unit and work area. Tested temperature in freezer and found unit at -10°F. Replaced heater and thermostat and tested unit. Unit began to cool and is working as designed.
Jonathan M.
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site for dishwasher that is leaking. Inspected unit and work area. Unit was unplugged and waterline was disconnected from the unit. Attached waterline to water valve and plug the unit in. Ran unit through diagnostics and found no error codes. Ran unit through an auto test and found water leaking out of the pump and motor assembly when the unit was washing.
David Z.
VENTHOOD WHIRLPOOL WVW53UC0FS2 "Arrived to follow up on issues with fan speed being inconsistent and blowing breaker. Customer advised me that an electrician had come this week and found the breaker was bad, and replaced breaker and unit has been good since. Customer has also been made aware that the fan speed is going to turn on to the highest pressed button when running, and only the in button can be in for low speeds. All is working as designed. Call complete."
Brandon C.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of right side door being damaged, I replaced door, unit tested good."
Kayman B.
COOKTOP WHIRLPOOL WCG55US0SH00 Arrived onsite for range with gas smell. I tested the burners and all lit as designed. I used the provided gas leak detector on all burners and all orifice holders as well as the manifold but could not detect any gas leak on the unit..
Clif L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not sealing properly in freezer compartment. Tested unit and found bracket out of shape causing door not to seal. Reset bracket to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jacob S.
FREEZER FRIGIDAIRE FFSS2615TS0 Arrived onsite for unit making noise. Customer said unit would give off noise and temperature would not stay consistent in freezer or refrigerator. Replaced control to unit. Tested unit. Unit test good. Ice dispenser wont change from crush to cube. Ordered part. Rescheduled with customer.; ordrng 1 241679101 (switch)
David S.
DRYER FRIGIDAIRE FFQG5000QW3 "Arrived on site for dryer lights flashing, and not coming on. I inspected the unit and work area. I ran the dryer through a normal cycle and it operated as designed. The dryer ran for 15 minutes with no issue, the drum cycled temps as designed. Job complete."
Noah D.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite to inspect fridge for not sliding correctly, spoke to the customer about the issue. Ordering correct slides. Office to reschedule ; ordrng 2 W10860513 (SLIDES )s"
Noah D.
MICROWAVE WHIRLPOOL WMH32519HB "Arrived on site to inspect microwave for not operating no med or high speeds. Upon inspection found the motor turns on but will not get to the higher settings, ordering cap and returning with motor. Office to reschedule ; ordrng 1 W10210855 (MOTOR CAP )"
Brandon C.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for customer complaint of unit popping and not powering on, found knife was melted onto heating element and grounded to tub causing wiring and controls to short out and melt. Ordering wire harness, main control and UI console. ; ordrng 1 W11027902 (harns-wire)"
Andy B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator not cooling in FC and RC tested and inspected unit and found failed unit on but compressor and fans not running. Put unit in step 4 and found compressor and fans would run. Customer will need new controls and UI. Checked installation of unit and due to being in cabinet and kitchen island too close will need 2 man job (See SD-QuickPic and sticky note.) . Ordering 2 man job. Office to schedule return trip. No water leaks present at time of service. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
Brandon C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for customer complaint of left side door not staying open, I found unit needed leveling, after raising the feet, the left side door stayed open, tested good."
Leonardo C.
COOKTOP GAGGENAU VG295214CA/01 Arrived on site to test unit for right front burner not igniting. Test unit and found bad module and ignitor. Will need to order new module and ignitor.
James C.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and tested operation. Found console not accepting input. Found console was locked. Removed child lock and ran diagnostics. Found unit ran diagnostics and when diagnostics had finished the child lock reset and console was locked again. Unit will need new console to repair. ; ordrng 1 W10898448 (panel-cntl)
Andy B.
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer making noise. Tested and inspected unit and found fail screw stripped out of place and landed between drum and cabinet making noise. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Leonardo C.
MICROWAVE JENN-AIR JMV9196CS1 Arrived on site to test unit for unit giving open close door. Test unit and found bad 3 way switch. Replaced switch test unit and unit working correctly job complete.
Scott M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced door ,handle and badge . Unit has rollers ,its missing Toe kick . Ordering toe kick . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10534160 (grille (ss))"
Scott M.
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for periodically washer not dispensing . Found cold water valve not dispensing properly . Replaced hot water valve . Cold water new valve was defective . Ordering cold valve . No water leaks detected at time of service. Call to set return .; ordrng 1 W11316256 (valve)
Wesley P.
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for not spinning out clothes. Found f7e7 and f7e6 indicating a bad motor. Ordering motor and capacitor. Advised customer ; ordrng 1 W11026785 (motor-drve) and 1 W11162560 (CAPACITOR)
Noah D.
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the oven wires burnt. Repaired wires and retested. No problems found. Complete"
Clif L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Brandon C.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived on site for customer complaint of unit not cooling, found compressor running no frost on evaporator, found sealed system leak
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed part. Removed fan and installed new. Tested operation and found same unit not heating. Spoke with customer on failed and she stated that oven would not heat. Removed unit and tested voltage at outlet and found within range. Disassembled power cord and inspected plug. Tested voltage at 30 amp fuse to ground and found 120 volts. Tested at bake relay and found proper voltage. Tested at thermal fuse and found opened. Removed thermal fuse and installed new. Tested operation and found working. Tested all operations, all tested good."
Leonardo C.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for unit not drain. Test unit and found drain motor not coming on. Test unit and found metal pieces from drain motor off. Removed metal test unit and unit test good job complete unit draining correctly.
David Z.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed control, to resolve no heat from bake element. Replaced control and retested. Unit is now properly heating. Call complete."
David S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave chime not working. I spoke to the customer and found out the unit time is advancing to fast. I found the unit not connected to WiFi or a whirlpool app. I explained to the customer that whirlpools recommended repair is to replace the UI control and connect the unit to WiFi. I replaced the control UI and got the unit connected to WiFi and the customers app. Unit is operating as designed.
Al R.
WASHER MAYTAG MHW3505FW0 Arrived to inspect washer leaking.Checked bellow and found drain/ weep holes in bellow were clogged with dog hair. Also discovered the customer is using too much soap in loads.Ran diagnostics after cleaning the debris from drain holes in bellow and unit did not leak.All water lines were dry at the end of service.Job complete
Tyler G.
WASHER MAYTAG MVWB855DC4 Arrived on site to repair washer that need a new outer chassis frame as well as feet and noise dampeners installed. After installing unnecessary parts I ran multiple filling and draining agitation and spin test on the unit everything is functioning as designed and there are no leaks before during or after repair. Call complete
David Z.
REFRIGERATOR BOSCH B36CT80SNS/02 Arrived on site to diagnose refrigerator that was intermittently losing cooling in FC. Found lights intermittent as well. Replaced main control and retested. Unit lights were out still. Called Bosch tech line and recommended removing surge protector. Removed surge protector and retested. Unit came on and is working as designed with surge protector off. Call complete.
David Z.
OVEN BOSCH HGI8054UC Arrived on site to diagnose oven to resolve light out in oven. Found bulb open and light out. Replaced bulb and retested. All is working as designed. Call complete.
Luis M.
WINE COOLER KITCHENAID KUWS24LSBS24 "Arrived on site for door issues. Found gasket extremely warped and ripped causing warm air to enter and create ice build up on evaporator. Cleaned unit,replaced gasket checked door seal good,advised customer to defrost unit for at least 24hrs.
Noah D.
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not operating, upon installing new board found console still dead on new board, will need to order console in conjunction with board,. Office to reschedule ; ordrng 1 W11112662 (CONSOLE )"
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit not washing test unit and found bad wash motor. Called techline and test unit with techline and found wash motor needed to be replaced Sr#7728556800.
Richard P.
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the for range doors not leveled and not closing properly. Took pictures of the doors and saw that the doors are not leveled. Called tech line and did a video chat and they stated to replaced the right and left hinge and receivers on the 18 in door to try and resolve door level issued. Will need to replace the receivers on both doors on next visit. If by replacing the hinges and receivers does not resolve issue will need to call tech line again. Customer also had a complaint about the oven will intermittently on and work and sometimes it will not. Ordering UI to resolve this issue as well .Ordering parts and office to schedule 2man 2hrs for repair Sr#7727985814; ordrng 1 W11096293 (RECEIVER) and 1 W11096294 (RECEIVER ) and 1 W11096975 (HINGE) and 1 W11096976 (HINGE) and 2 W11111342 (RACK)s and 2 W11111356 (RACK)s and 1 W11292568 (cntrl-elec)
Luis M.
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for door seal issues. Found corner of fresh food and freezer door gaskets not sealing to cabinet. Remolded freezer and fresh food door gasket checked door seal good,corners of gasket sealing to cabinet correctly.
Al R.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect French door refrigerator food thawing in freezer section.Customer advised the pancakes and ice cream softened Called Whirlpool Tech line and spoke ROBERT SR# 7728563616Unit will require an icebox fan and ROBERT suggested the unit will also require a main control.Ordering ice box fan and will return with the main control ; ordrng 1 CNOTE (RESEARCH FOR ICEBOX FAN)
Noah D.
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to inspect fridge for not cooling freezer, checked for issues in fan and compressor, no problems found. Replaced control and fan was returned. Job complete"
David S.
RANGE WHIRLPOOL WFG505M0BS Arrived on site for range bake and broil not cooking properly. I spoke with the customer and found the both bake and broil cooking unevenly. I inspected th unit and work area. I found the bottom metal of the oven warped. I pulled the metal and gained access to the burner and found the burner flame even. The bottom metal will need to be replaced for the bake and broil to work properly
Noah D.
FREEZER WHIRLPOOL WRT104TFDW "Arrived on site to inspect fridge for broken drawer, replaced drawer per last visit, no problems found. Complete"
Andy B.
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for refrigerator beeping issues. Tested and inspected unit and found failed control. No water leaks present at time of service ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10789107 (cntrl-elec)
James C.
REFRIGERATOR KITCHENAID WRT318FZDW02 Arrived on site and tested operation. Found unit running and not cooling. Inspected evaporator and found corrosion on evaporator indicating leak in evaporator and no frost. Job complete
Jacob S.
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for unit leaking gas. Looked at unit. Found that back left burner oraface neck was cracked. Ordered part. Re scheduled with customer. ; ordrng 1 W11162117 (holder-orf)
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to replace sump and motor. Replaced part test unit for leaks no leaks present at this time.
Lou S.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to inspect refrigerator drawer missing screws. Upon further inspection, I found the pantry drawer was missing two mounting screws. I installed the two screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Jonathan S.
MICROWAVE KITCHENAID KMHS120ESS8 "Arrived on site to install previous diagnosed parts. Removed wire harness and light socket housing, installed new. Tested unit and found light not coming on. Tested voltage to light and found control not sending voltage. Will need to replace control. .; ordrng 1 W11182110 (CONTROL)"
Andy B.
DISHWASHER MAYTAG MDB6759AWS3 Arrived on site for dishwasher not operating properly. Tested and inspected unit unit operations are normal on some cycles. But some cycles are unresponsive at UI. Found failed UI and main control. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Kevin B.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found the incorrect orifices installed for propane usage. Spoke with tech line and replaced all orifices and they are working properly. Took one picture of flames, job complete"
Clif L.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is making unusual noise. Found unit squealing and spin. Replaced gear case and Cam assembly. Tested unit and found noise still present due to motor and hub. Both parts will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor)
Jacob S.
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived onsite for dispenser latch broke. Looked at dispenser. Saw that dispenser was broken. Replaced dispenser. Tested unit. Unit test good. No leaks at this time. Job complete
David S.
REFRIGERATOR WHIRLPOOL WZF79R20DW03 "Arrived on site for upright freezer not cooling. I plugged the unit in and found no frost pattern forming. I gained access to the compressor and did an amp drawer on the relay during compressor start up. I showed 11 amp draw, which is high, the compressor did not come on. I replaced the relay and capacitor with a known good one I have, and the unit did the same 11 amp draw and co press or no start. I phoned the windings and found none of them grounded. I am ordering a sealed system repair, compressor W10750851, evaporator W10858281, uv dryer WPW10143759, access port W10913906. The office will reschedule.; ordrng 1 FIRSTAM (UNIT IS IN A GARAGE ) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Scott M.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for dead washer . Did finally get washer to reset . Recommended changing control and UI control . Will need 2nd man . Call to set return . No water leaks detected at time of service.; ordrng 1 2MAN and 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Richard P.
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite for the refrigerator fresh food section freezing food. During testing found that that the control and thermistor was causing the issue. Replaced control and thermistor and advised customer to monitor. Complete
Leonardo C.
RANGE JENN-AIR JGRP548HL00 Arrived on site to test unit for right oven not turning on. Test unit and Lund bad control ui start button not responding. Ordering new board W11355248. Office to reschedule ; ordrng 1 W11355248 (CONTRO UI)
Jonathan S.
WASHER GE GTW680BPL0DG "Arrived on site for washer water seeping into tube after finishing cycle. Upon arrival found inlet valve solenoid not closing completely. Replaced valve tested unit operation all tested good no water leaks detected during service.
Andy B.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven gasket issues and hot at bottom of unit. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer that bottom is vent and that it is normal to be warm. No other repairs are needed at this time.
Al R.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to install previously ordered part.Removed and replaced the control and problem remained.I called whirlpool tech line and spoke with BUTCH @ Whirlpool Tech line SR# 7728562719Found the P3 connector was defective.I corrected the issue and unit tested as designed.Job complete