Local Reviews
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Wesley P.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite and replaced UI and microwave control. No change in performance, replaced the inverter and restored proper function. Unit is now operating as designed. Attempted to call techline but they did not connect with me on the hold call back. Unit is now working."
Eman J.
RANGE MAYTAG MER6600FW2 "Arrived onsite for range burner not working. Tested system, right front burner isn’t working properly. Replaced burner, tested system. Everything works as designed. Job complete."
Lou S.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to inspect microwave/oven combo temps. Upon further inspection, I tested the oven on Bake at 350 degrees by placing my thermal lead in the middle of the center rack. The average temp is 353.2 degrees. I advised the customer of my findings and that the temps are good.. Job completed."
Richard P.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and refrigerator tested fine and no leaks detected. Complete
Brandon C.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for customer customer complaint of unit having damaged doors, I replaced freezer Anne refrigerator door. Unit tested good."
Richard P.
WASHER WHIRLPOOL WTW4855HW1 "Arrived onsite for the washer not spinning. Installed new motor , actuator, capacitor. Washer tested fine. Complete"
Andy B.
OVEN WHIRLPOOL WGE745C0FS01 "Arrived on site for range timer, LF burner and warmer burner not working. Tested and inspected unit and found failed control burners and switch. Did not have needed control. Ordering needed part. Also ordering UI in case needed, Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10877730 (cntrl-elec) and 1 W10877769 (swtch-memb)"
Jonathan M.
REFRIGERATOR GE PYE22PSHFSS Arrived on site for refrigerator that had water leaking out of the bottom and door would not close properly. Inspected unit and work area. Found water and ice build up on the bottom of the freezer section caused by a plugged drain hole at the evaporator. Defrosted unit and removed back panel. Found drain tube plugged up. Removed obstruction and unit began to drain. Reassembled unit and unit is working as designed. Call complete.
Jonathan S.
COOKTOP KITCHENAID KCES956HSS00 Arrived on site to to measure cooktop opening. Measured front opening at 34.75 inches and sides at 20.375 niches. Found updated model KICU569XSS will fit.
Jonathan M.
WASHER WHIRLPOOL WTW5530SQ0 Arrived on site for washer that will just keep going and not fill up the basket with water. Inspected unit and work area. Customer advised that she was able to run and fill the unit for an hour and it still would not fill up the basket. Checked drain hose and found drain hose completely pushed to the bottom of the drain tube at the wall causing a siphoning condition where water was draining out of the basket as it filled. Adjusted drain hose to form a better fitting and placed unit in normal regular cycle. Unit filled and started agitating. Unit is working as designed. Call complete.
David Z.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to install previously diagnosed parts to resolve light out in lower oven, and upper oven temperature concern. Called tech line and asked for additional info on upper oven operation. Per tech line the upper oven burner is LESS BTU then the lower. Tech line explained the unit is considered working as designed if the temps are hitting what they need to and maintain. It will be less direct heat due to the lower BTU burner. Ran temps on the upper oven and found that the upper oven is exceeding preheat temps and idioms averaging 10-20 degrees over. Did not make any calibration changes on unit, as it is definitely hitting temps. Replaced bulb / socket on lower oven. Retested and all is working as designed. Call complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace pump and motor. Replaced motor test unit and unit test good job complete no leaks present at this time.
David Z.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose refrigerator that had water building under deli drawer. Examined unit and found that the drip pan for the Evap was shattered / broken and was letting water run into the RC. Replaced drip pan. Unit is now sealing as designed and no longer leaking water. Call complete.
James C.
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived on site and installed new diffuser. Tested operation and found diffuser now functioning but still no air flow from freezer. Inspected damper and found to be installed backwards obstructing door from opening. Corrected issue with damper and tested. Unit tests good. Job complete
Andy B.
WASHER WHIRLPOOL MVWB765FC3 "Arrived on site for washer not cleaning properly. Upon arrival customer informed that issue is sheet is stuck in agitator and will not remove due to failed agitator. Attempted to remove agitator and could not due to bolt rusted in. Will need to replace agitator, inner and outer tub and gearcase. Ordering needed parts. Office to schedule return trip. Authorization is needed. 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10811957 (spin basket) and 1 W11219115 (TUB) and 1 W11393685 (GEARCASE )"
David S.
WASHER AMANA NFW5800HW0 "Arrived on site for washer having no power. I inspected the unit and work area I spoke with the customer about what happened with the unit. She stated the storm hit and the unit hasn’t worked since, the unit has power from the wall. I replaced the UI and the main control. I put the unit through a automatic test cycle, the unit operated as designed no water leaks detected. Job complete."
Luis M.
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice. Powered unit on ran diagnostics all test passed,evaporator plate frosted correctly. Pierced low side to check pressure,ran unit through a normal cycle, pressure reading +10 ice formed on evaporator plate. Found ice slab not fully releasing from plate,ran another cycle ice formed and struggled releasing again. Called tech support,removed grid cutter found harsh residue on bend of evaporator that can be causing ice slab not to release,removed residue from plate,evaporator plate has a nice smooth surface per tech support recommendation. Sealed system performed to check pressureSr#7727984899CNOTE!!"
Jonathan M.
WASHER MAYTAG MHW3505FW0 "Arrived on site for washer that’s flashing an F9 81 code. Inspected unit and work area. Unit had an F9 E1 (long drain) error code on the unit while it was sitting there. Customer advised that the unit would not drain. He advised that the unit would buzz but no water would come out of the unit. Removed filter and found no debris at the filter. Removed drain pump and found an Allen wrench causing the drain pump blades to strip off the motor. Replaced drain pump and placed in in-service diagnostics. Found an F9 E1 (longfill), F3 E1 (pressure system fault), and F5 E4 (door not open between cycles) error codes.customer advised that when he had his drain hose draining into something else since he placed it in the drain hose, he hasn’t had the issue. Ran the unit through and auto test and unit is working as designed. Call complete."
Al R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived to inspect side by side refrigerator not cooling.Plugged in the unit and compressor shut off 7 seconds after coming on.Removed and replaced the start device and unit compressor still didn’t began cooling the unit.While changing the start device, the compressor was burning hot to the touchOrdering the compressor, access valve and dye drier, sealed system tech and 2 hours.Office to reschedule with customer.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (RESEARCH ACCESS VALVE ) and 1 CNOTE (2 HOURS) and 1 W10507884 (COMPRESSOR )"
Leonardo C.
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to test unit for unit not washing and taking to long to wash. Found dirty sump will needs new sump and motor new panel and new heating element and new sensor ; ordrng 1 W10518394 (HEATING ELEMENT )
Scott M.
DRYER MAYTAG MGD7230HW0 "Arrived on site for no heating dryer . Found igniter and thermal fuse had failed , replaced parts . Burne will now light for an second then go out . Still not lighting . Ordering control and gas valve . Please call to set return.; ordrng 1 W11441689 (CONTROL) and 1 WPW10118347 (gas valve)"
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for freezing in fresh food replaced fresh food thermistor located in light housing,removed damper secured gasket between liner and damper. ; used 1 W10316760 (THERMISTOR ) from stock"
Jonathan M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 on site for dishwasher that won’t spray either spray arm. Inspected unit and work area. Placed in in-service diagnostics and found and F4 E3 (motor not running). Tested resistance through the motor circuit and found it within range. Replaced control and tested unit. Unit still would not spray and either arm. Checked electrical connections to the motor and all connections were good. Ordering pump and motor and office will need to contact customer about reschedule date due to part being out of stock. ; ordrng 1 W11085683 (pump&motor)
Andy B.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer squeaking noise. Tested and inspected unit and found failed belt and motor squeaking. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10006384 (drive belt)
James C.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found fresh food at 65 degrees and freezer at 4 degrees. Found fresh food evaporator frozen over again causing no cool in fresh food. Filling service pointer W11033419D I verified software version of 6.0.0. Unit will need new evaporator cover and main control to correct defrost issue. Instructed customer that unit will need to be off and thaw for 48 hours prior to return service. ; ordrng 1 W10889360 (cover-evap)
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for fridge not dispensing ice. I inspected the unit and work area. And found the impeller stopped on the motor. I am ordering the motor WPW10317991, washer W11378860, impeller WP63052-2, divider WPW10309864, gasket WP67006341 to complete the repair.; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller) and 1 WP67006341 (gasket) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite,replaced filter head and valve . Tested dispensing system. All checked normal . No drips . All connections dry at time of service. Job complete ."
Brandon C.
REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site for customer complaint of unit leaking and needing a new filter. I found clog in drain line, I defrosted drain line and replaced water filter, unit tested good.
Paul R.
ICE MACHINE KITCHENAID KUIS18NNXW2 Arrived onsite for a ice machine making a loud humming noise and not making ice. I found the recirculating pump making the noise from running dry because the reservoir wasn’t filling with water. I found the smart valve with the correct voltage and not opening. The smart valve needs to be replaced. I replaced the valve and tested the ice machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
David Z.
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to diagnose one leak coming from dispenser area, and report of no ice. Performed diagnostic on unit and tested icemaker. Found icemaker was not cycling at all, and had likely locked up in the fill position, causing the leak. Dispenser door is testing good, as is water dispenser. Unit did not leak on me at all during testing. Provided estimate for new icemaker and also ice bucket. Ice bucket was not able to grab the augur motor shaft, and it was sliding In the gear on the ice container, due to rounded edges. Having ice bucket shipped to customer.Replaced icemaker and retested test 120. All is cycling the way that it should be. Icemaker and leak issue resolved. Advised customer to empty their ice bucket once a week to keep blocks from forming. Sending ice container direct to customer. Call complete.; ordrng 1 W10910401D2C (ice-contnr D2C)"
Paul R.
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA Arrived onsite for a refrigerator that is not getting as cold in the RC and a lot of frost build up around the FC door. I removed a lot of frost and ice build up around the top of the FC door and liner. I found the FC door gasket torn at the top causing a warm air leak which was causing the frost and ice build up. I replaced the gasket and molded it to seal correctly. I explained to ms that this was the reason the unit wasn’t cooling correctly because of excessive frost build up. I explained to the customer that the unit would eventually start cooling better after it’s able to go thru a defrost cycle or explained that they could defrost it themselves. I went over defrost instructions with ms. The unit is not connected to water. Call complete.
Robert J.
MICROWAVE KITCHENAID KBMC147HSS04 Arrived on job for complaints of no power. Have 120v to control with no display. Need control and part research took pictures of original part. Will also need authorization. ; saved tckt
Noah D.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to install drain tube due to cut, replaced drain tube and retested. No problems found. Complete"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived onsite for refrigerator that has a light out in the freezer. Inspected unit and work area. Tested freezer light and found it shorted.. Replaced freezer LED light module and tested unit. Unit lit and is working as designed.
Noah D.
WASHER WHIRLPOOL WFW75HEFW2 "Arrived on site to install latch and found latch was not the only issues, replaced motor control and retested all functions, no problems found and door unlocked and spun. Complete"
Andy B.
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for dishwasher soap opens too early, spray arm not moving and wheels falling off rack. Tested and inspected unit and found no issues with soap dispenser, found that actuator on pump assembly has failed and wheels on bottom rack has failed. Ordering needed parts. Pump motor assembly and wheels will need to be replaced. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WPW10195417 (lower roller asm)s, states that autho needed"
Brandon C.
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of no ice, found miscommunication between valve and ice maker, I replaced both parts, unit tested good."
Lou S.
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered part. Due to the error code F8E1-blower fan speeds, I removed and replaced the blower fan assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Leonardo C.
MICROWAVE AMANA AMV2307PFS0 Arrived on site to test unit for open close door error. Test unit and found bad upper interlock and switch. Replaced upper interlock test unit and unit test good job complete.
Kevin B.
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site and inspected washer and found Marie has failed. Attempted to disassemble washer and basket will not separate from shaft. job complete .
Richard P.
DRYER WHIRLPOOL MEDB850YW2 Arrived onsite for the dryer not heating. During testing found that the heating element is no good. . Replaced heating element and dryer tested good. During testing found that the blower belt and drive belt need to replaced.. Ordered parts and office to reschedule. ; ordrng 1 WP8544742 (belt) and 1 WPW10136934 (belt)
Leonardo C.
OVEN JENN-AIR JGS8750BDW Arrived on site to test unit for door not closing all the way. Found bad door gasket and bad hinges and light not coming on. Ordering new door gasket WPW10162384 and new hinges 74011475 x2 and new light assembly WP74011220 office to reschedule ; ordrng 2 74011475 (HINGES)s and 1 WP74011220 (LIGHT ASSEMBLY ) and 1 WPW10162384 (DOOR GASKET)
Clif L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is leaking. Found waterline not fully inserted into waterline connector. Reset line to proper position and found all is now working properly. No leaks from unit after services were performed.
David Z.
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to diagnose refrigerator not making ice. Performed diagnostic and tested icemaker. Ran motor testes and found E2 error code present. Icemaker would not cycle and was stuck in place. Replaced icemaker and retested. Unit is now cycling and filling as designed. Call complete."
Noah D.
WASHER MAYTAG MVWB765FC3 "Arrived on site to inspect washer for not finishing cycle, upon inspection found a overload error code, replaced control due to Customer experienced intermittent stopping of cycles. Complete"
Robert J.
WASHER WHIRLPOOL WFW94HEXW0 Arrived on job to replace control. Wrong part ordered need motor control not main control. ; ordrng 1 WPW10374126 (cntrl-elec)
David Z.
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose washer that customer said was not draining. Performed diagnostic and flaked with customer, who informed me clothes were still wet, but there was no standing water after a cycle. Ran diagnostic mode and found no saved error codes. Unit passed diag cycle. Calibrated unit. When I asked the customer what settings they used and what they washed, they informed me they used the bulky / sheets setting with a couple small clothes, 1 sheet and a couple of pillow cases. Advised customer this load was a bit too light for that cycle, and likely caused the unit to go off balance and stop the cycle. Advised customer on proper load settings and how to use the cancel button to restart cycles. All is working as designed. Call complete."
Luis M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for cooling complaint. Diagnosed main control shitting itself off and not resetting installed a new main control ran diagnostics test passed.
Brandon C.
MICROWAVE GE JVM1750DP2BB "Arrived on site for customer complaint of unit not responding and no display. Found some buttons working on UI panel, and no display from main control. Needs main control and UI panel. Ordering parts. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB07X11276 (control panel asm bb)"
Jacob S.
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite for unit having handle hanging off. Looked at unit. Saw that screw was missing. Replaced screw to handle. Tested unit. No issues at this time. Job complete
Clif L.
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to diagnose an oven that is not operating. Tested all parts and components and found no mechanical failures with unit at this time. Advised homeowner on membrane switch versus electrostatic panels. No further repairs are needed and all is working properly at this time.
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to install previously ordered part.Removed and replaced the housing in the freezer compartment.Reassembled and unit now works properly.All water lines were dry at the time of service.Job complete
Scott M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site replaced both freezer and deli control , repinned wire harness to control in deli door . All checked normal in diagnostics. Fans are blowing . No water leaks detected at time of service. Job complete ."
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Jacob S.
REFRIGERATOR KITCHENAID KSSC42QMS00 "Arrived onsite for unit not cooling in the refrigerator side. Upon investigation, found that the air baffle door was stuck open with ice behind it not allowing door to shut completely. Let customer know to let unit defrost for 2 days before returning to provide service. ; ordrng 1 WP2221296 (air-baffle)"
Eman J.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite to install previous diagnosed parts. Installed parts, ran diagnostics, dishwasher isn’t pumping water. Ordering pump and motor W11025157. ; ordrng 1 W11025157 (pump&motor)"
James C.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and installed new deli control, deli harness, switches, drip pan and door gasket. Verified operation and found unit working properly. Job complete"
Wesley P.
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite and found jewelry in the drain pump. No significant gearcase oil. Replaced pump and drain line. Unit is now operating as designed. Advised customer on repair.
David S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for fridge making a noise. I inspected the unit and work area. I activated the evap fan, diffuser, separately. None of them made a noise. I activated the condenser fan and compressor and I could hear the noise coming from one of them. I gained access to the back of the fridge and found something was rattling against the cardboard. I moved the lines and wires I could away from the cardboard backing and moved the condensor fan and little more into the cabinet. I shaved the silicone on the condenser fan away from the card board. I reinstalled the card board and heard no more noise. I reinstalled the fridge and leveled the doors. No water leaks detected. Job complete."
James C.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and tested operation. Found freezer light and upper fresh food lights out. Installed new light in freezer and tested operation. Unit tests good. Job complete
David S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher rack fallen and dispenser not working properly. I inspected the unit and work area. I found the adjuster wheels had broken of the rack. I replaced the adjuster, and tested rack operation. Rack is functioning as designed and holding in place. I put the unit through a automatic test cycle and the unit operated as designed no water leaks detected at this time. The dispenser was not functioning proper because the rack was fallen on top of it and the silverware rack was in the wrong place when I arrived. I put the silverware rack on the door as designed. No water leaks detected. Job complete."
Jonathan M.
DISHWASHER MAYTAG MDB8989SHZ0 "F2 E1, F5 E1, F5 E2. I called Techline and spoke to Joel SR# 7727985997. He advised this issue is a known issue where a line filter for voltage at the junction box will need to be installed but they do not have those available for the moment. The customer will be put on a short wait list for units to be sent the parts to install as soon as they become available and Whirlpool will send out another dispatch for the install. Call complete."
Jonathan S.
DRYER WHIRLPOOL WED5620HW0 "Arrived on site with 2nd man to install previous diagnosed parts. Removed failed control and UI, installed new. Assembled unit and tested operation. All tested good.
Leonardo C.
RANGE THERMADOR SGSX305FS/ 04 Arrived on site to replace right front potentiometer. Replaced part test unit and unit test good job complete.
Jonathan S.
REFRIGERATOR JENN-AIR JS48SEDBDA "Arrived on site for refrigerator, freezer not freezing. Inspected unit and work area. Found miner damaged on access panel. Found evaporator frozen over and drain pan empty. Performed diagnostics mode and tested defrost cycle. Found heater drawing 3. amps, within range. Found defrost drain pan kit has been replaced twice and unit leaning back to help drain. Contacted service manager and spoke with on diagnostics.
Leonardo C.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to replaced panel. Replaced panel test unit and unit test good job complete.
Robert J.
COOKTOP JENN-AIR JGCP548HL00 Arrived on job to replace orifice holder. The cooktop will have to be pulled out needs two man. Please send RJ as one of them. ; saved tckt
Robert J.
DISHWASHER GE PDW7880P00SS Arrived on job for complaints of not draining and gasket damaged. Found drain blockage and gasket torn. Replaced gasket and removed blockage. No leaks detected at time of service.
Lou S.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the unit was plugged in but could not hear the compressor running. Opened the unit RC doors and found the RC section very warm as was the FC section. Pulled the unit out and removed the back cover and checked amp draw from the compressor. Amp reading was .68amps. Placed the unit in diagnostics and tested the compressor and fans. Fans are operating as designed and the compressor came on but was extremely hot as were the lines coming out of the compressor. Advised the customer of my findings and am ordering the compressor, dryer, access valve, evaporator, CNOTE-2HR JOB & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit not connected to water.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Luis M.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for no ice. Icemaker running through a normal cycle no,water entering icemaker,removed cover found harness full inserted to valve in compressor compartment. Installed harness correctly to valve tested icemaker passed water filled icemaker"
Al R.
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 Arrived to install previously ordered part.Removed and replaced the bracket and replaced it.Reassembled and unit dispensed as designed
David S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not washing the dishes very well. I inspected the unit and work area. I found the pump and motor assembly working properly. I found the second level spray arm has some debris in the spray jets. I am ordering the second level spray arm WPW10498900 to complete the repair. No water leaks detected at this time Customer stated he would just like the spray arm dropped off or shipped to him when it arrives. Job complete.; ordrng 1 WPW10498900 (spray arm)
Kevin B.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and tested all parts related to detergent dispenser, spoke with tech line they recommended replacing expansion board but this did not cause any noticeable difference. Reason for dispenser not working is unknown, cannot correct issue or narrow down necessary part, job complete. 7727978497"
David S.
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to install previous diagnosed parts. I removed the failed control and installed new. I tested the unit. All operations function. Job complete.
Jacob S.
DISHWASHER WHIRLPOOL WDFE505W0JS0 Arrived onsite for unit having damage to panel. Looked at unit. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit having scratches to refrigerator door handle. L
Kevin B.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Ride on site and inspected microwave and found voltage is constantly supplied to counter light socket. Replaced control board and customer supplied a new lightbulb and it is now operating properly, job complete"
Clif L.
REFRIGERATOR KITCHENAID KFIS29PBMS00
Noah D.
ICE MACHINE KITCHENAID KUIX306ESS2 "Arrived on site to inspect icemaker for cleaning light, instructed customer on how to use cleaner and complete a cycle to get rid of gunk. Job complete"
Richard P.
WASHER WHIRLPOOL WTW7500GC2 Arrived onsite for the washer not draining. Upon arrival found that the washer is not hooked up to a water supply. Did find error codes for a water valve issue but not able to test because there is no water supply. Reset codes per customer request. Complete
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to replace previously ordered parts for refrigerator. Replaced board and found no change with dripping. Reinspected unit and found due to misshaped waterline, line was not fully seated into valve causing airgap. Due to possibly damage valve replaced it. Also removed misshaped portion of lines and re-mounted them. All is working properly at this time and no leaks were found after services were performed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived on site and inspected refrigerator and found there is several frozen water droplets on top of freezer door, took picture. Corner door stop is missing, took picture, and although door is level handles are not, took picture. Reported all to techline. They said Frozen water droplets are minimal and aren’t causing an issue, door stop is not shown as an orderable part and doors are level and handles aren’t adjustable. 7727768052; ordrng 1 CORNERDOORSTOP (IN PICTURE )"
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, I removed the right crisper drawer and found standing water/ice in the bottom of the RC section. I disassembled the RC section and using my wet vac, removed the water/ice. I removed the RC evap cover and found where the damper motor was rusted and the damper retainer and support styrofoam were damaged and the small pieces that were breaking off were going into the evap drain tube and clogging it. Using my steamer, I removed the ice from the evap drain pan and drain tube. I removed and replaced the damper and using foil tape, I taped up the remaining portions of the retainer and support until I can return to replace them. I am ordering the retainer and support and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11225849 (retainer) and 1 W11230117 (support)"
Jacob S.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having damaged panel. lol at unit. Found damage to panel. Replaced panel. No issues at this time. Job complete
Eman J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not making ice. Tested system found fill tube cracked. Ordering fill tube 12961401; ordrng 1 12961401 (tube w/waterline)
Brandon C.
DISHWASHER GE ZDT870SPF5SS "Arrived on site for customer complaint of unit not heating , found faulty heater inside pump/motor. I replaced pump/motor, unit tested good.
Wesley P.
DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found unit power supply shorted at power block. Corrected wiring. Unit is now operating as designed. Advised customer on repair.
Brandon C.
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of leak, found detergent dispenser broken, I replaced dispenser, unit tested good."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF535SWHW01 Arrived on site for refrigerator that’s not cooling properly. Inspected unit and work area. Customer advised that his drinks aren’t as cold as they should be in the refrigerator section. I took temperatures in the refrigerator and freezer sections the refrigerator section was sitting at 38°F in the freezer section was sitting at 5°F. Took temperature cycles and found the refrigerator get up to 42°F before cycling into a cooling state. Temperatures during the refrigerator cooling got up to 9°F before switching back to the freezer section and drop the temperature is down 4° F. I called Techline and spoke to Joel SR# 7727978231. He advised this temperature range was within range and the unit 2as working as designed. He advised the customer to turn down the temperature setting if he wanted the unit colder in the refrigerator section. He advised to make no repairs and unit is working as designed. Call complete.
Al R.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Arrived to install previously ordered part.Removed and replaced the module and unit tested as designed.All water lines were dry at the end of service.Job complete
Scott M.
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for no cooling . Found unit not going thru defrost properly . Heater check normal . Replaced control, evap thermistor , cabinet thermistor . All checked normal . Job complete ."
Robert J.
COOKTOP KITCHENAID KSEB900ESS0 Arrived on job for complaints of damaged cooktop. Confirmed damage and took pictures. Replaced top and test.
Paul R.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a no cool refrigerator. I found the unit at room temp in both compartments. I found the compressor overload tripping die to a defective start device. I replaced the start device and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
Richard P.
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that there is no water getting into the ice maker. Heard the valve kick on but no water. Filter is new. Will need to change out the water valves. But will need to set this call as a 2 man. ; ordrng 1 2317847 (tube-water)
Luis M.
REFRIGERATOR GE PTS22SHSARSS "Arrived on site for noise compliant. Compressor running at time of visit,evaporator fan and condenser fan running,no issues with evaporator fan or condenser,power cycled unit compressor powered off no odd noise,powered unit on compressor powered on no odd noise from compressor,found void in the insulation in freezer section causing lines to cause noise inside of cabinet. Normal wear and tear which caused void in the insulation."
James C.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and installed new control. Found wires reversed on magnetron relay. Corrected issue and tested. Unit tests good. Job complete
Lou S.
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and tested and the unit continued to fail. Checked voltage and the unit wasp getting 122V. The packaging the control came in was badly damaged as well. I put the old control in and tested voltage again and failed to get voltage. I adjusted the power cord at the outlet and retested and the unit is operating as designed. I advised the customer of my findings. Job completed."
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect ice maker issues.Tested ice box fan and fan worked.Jumped the valve and water filled ice maker.Jumper the ice maker and motor was defective.Removed and replaced the ice maker.Reassembled and unit filled as designed.Customer told to wait for healthy ice production.Customer satisfied.Job complete
Noah D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water again, called Techline and checked on issues, Techline stated the entry port to the water line is freezing due to position of icemaker and line, will need to be replaced. Sr # 7727969971
Lou S.
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit door being warped and hinges are bad, I removed and replaced both hinges and the inner door panel. Tested unit and it is operating as designed. Job completed."
Leonardo C.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to test unit for no display. Found unit getting correct power, found bad control and display. Replaced both parts test unit and unit test good job complete."
Wesley P.
DRYER WHIRLPOOL WED7500VW0 Arrived onsite for no heat. Found hi limit thermostat blown. Unit is now operating as designed after replacing blown thermostat.
Jonathan M.
REFRIGERATOR KITCHENAID KSCS25FVMK01 Arrived on site for refrigerator that leaking from the housing area. Inspected unit and work area. Found filter not fully engaged in the housing. Inspected freezer and found drain pan add evaporator frozen over leaking into the freezer section and flowing onto the floor. Removed drain tube from the back and found a dirt obstruction in the tube. Removed obstruction and defrosted ice buildup in the evaporator drain pan. Installed new filter for customer and unit is working as designed. Call complete.
David S.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for freezer not cooling. I found the freezer at 40 degrees. I checked the pressures on the unit and was getting a equalizing pressure in the home position of 50 on both low and hi side. While it was calling for cooling in the freezer I was getting pressure of 0 low and high 200. I called techline and spoke to Mark I got sr #7727978594. I advised them of the situation dating back to January. He stated hi side pressure is high for the freezer and recommend replacing the freezer evaporator due to likely restriction. I am ordering the freezer evap W11099748, a sealed system, and a fresh food evaporator W11291123 and the compressor W11393142 just Incase. Office to reschedule. ; ordrng 1 SEALEDSYSTEM and 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR)"
Jacob S.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Kevin B.
DRYER MAYTAG 110.878726 "Arrived on site and redid side vent installation due to movers pulling vent hose off. job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unresponsive ui. Found ice dispenser paddle not secured to dispenser housing causing paddle to consistently be engaged,installed paddle correctly to housing tested ui control unit working as designed."
Scott M.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for unit not cooling , found unit not going thru defrost. Replaced control and thermistors . All checked good on heater and evap fan . No water leaks detected at time of service. Job complete ."
Lou S.
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site to inspect venthood smells. Upon further inspection, I removed the filters and could smell an odd smell, but couldn’t actually pinpoint what it was. I found oil on the venthood fan blades. I removed the venthood vent cover and didn’t find anything out of the ordinary. I tested the unit and it is operating as designed. I could not find any burning smells. I advised the customer that mechanically, there’s nothing wrong with the unit. With the smell, there is nothing I can do with the smell. Provided some recommendations to neutralize the smell. Job completed."
Wesley P.
WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit clicking while in agitation. Found noise to be within range of normal operation. Calibrated and tightened rotor bolt. Unit is now operating as designed.
Andy B.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for dishwasher burning smell. Tested and inspected unit and found issues with harness. Also found drain pump not draining water properly. Needing harness, control and drain pump. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and advised customer not to use for safety.; ordrng 1 W10832781 (harns-wire)"
Paul R.
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for a dishwasher not cleaning dishes and the soap not dissolving. I ran diagnostics and found the pump running but not pumping. The pump and motor will need to be replaced. I replaced the pump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Clif L.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is tripping the breaker. Tested unit and found no mechanical failures at this time. Did note Unit on GFCI breaker. Advise homeowner manufacture does not recommend this type of circuit as there are intentionally non-grounded parts that can cause the circuit to trip. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
Robert J.
RANGE JENN-AIR JDRP548WP02 Arrived on job for complaints of front left burner not lighting. Found switch on valve not triggering spark. Will need valve replaced. ; ordrng 1 WPW10371235 (valve-brnr)
Andy B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install previously diagnosed part. Upon arrival customer informed that damper has ice and that door is freezing in RC. Removed previously diagnosed part and replaced with new. Tested unit and found failed main control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Eman J.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher. Installed dishwasher handle, everything works as designed. ordering bracket WP8269145 for dishwasher. ; ordrng 2 WP8269145 (brckt-mtg)s"
David S.
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived on sit to replace the freezer drawer. I found the old drawer had a scratch on it. See so quick pic. I replaced the damaged drawer with a new one. The new drawer did not come with a name plate. The customer would like to have the name plate either dropped off to him or shipped directly to him. Name plate W10876598. Job complete.; ordrng 1 W10876598 (nameplate)
Brandon C.
DRYER WHIRLPOOL WED6400SW1 "Arrived on site for customer complaint of unit not turning when hit start button, found failed thermal fuse. I replaced thermal fuse and instructed customer to have vent cleaned.
Richard P.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the previous technician left the freezer fan and defrost element disconnected. Reconnected fan and defrost and refrigerator started to cool down . During testing found that the water dispenser is not dispensing water and the ice maker is not filling with water. During inspection found that the water reservoir is frozen. Ordered parts. Reservoir and water valves will need to replaced on next visit. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir)"
Jonathan M.
MICROWAVE WHIRLPOOL WOC75EC7HS03 Arrived onsite for microwave that won’t heat. Inspected unit and work area. Customer advised that the microwave guide cover had been burnt. Inspected inner cavity and found arcs inside the inner liner. See photo. I called Techline and spoke to Robert SR# 7727974991. He had me video chat him and advised the unit had definitely raced against the wave guide and the inner liner.
David Z.
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site to diagnose washer locked and not running. Performed diagnostic and found codes F11, F24 overflow. Ran diag cycle where it threw a code for long drain as well. Replaced water level sensor and retested. Unit still performing same way and not finishing cycle. Replaced main control and retested. Unit is now finishing diagnostic cycles and working as designed. Call complete."
Lou S.
REFRIGERATOR LG LFX31925ST/00 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged. Plugged the unit in and checked amp draw at the compressor and got .88amps. Waited for approximately 10-15 mins and unit never began to cool. Compressor and all lines were room temp or a little cooler. Verified unit is within warranty for compressor. Ordering sealed system parts, compressor, access valve, dryer, 3 way valve and CNOTE-AUTHORIZATION, CNOTE-2HR JOB, & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit was left plugged in as customer advised they would unplug it. No water leaks observed during service.; ordrng 1 ADH73150210 (DRYER) and 1 AJU34510512 (PIPE VALVE ASSEMBLY) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Brandon C.
RANGE WHIRLPOOL WEC310S0FS1 "Arrived on site for customer complaint of all burners on high not adjusting to lower temperature, and broil not working. Found failed control board, replaced control, unit tested good."
Lou S.
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to inspect microwave door handle broken. Upon further inspection, I found the unit door handle not attached and the inner plastic trim was cracked. I am ordering the unit door CNOTE-LSO and office to schedule return service. ; ordrng 1 CNOTE (LSO) and 1 W10893415 (door/mw)"
Scott M.
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Scott M.
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Arrived on site for dead fridge . Found control not responding to commands even after power shutdown . Will need jazz control board . Please call to set return.; ordrng 1 WPW10503278 (refer elect cont brd)
Noah D.
WASHER ROPER RTW4640YQ1 "Arrived on site to inspect and install suspension tub ring and control, replaced all parts and tested functions on all settings. No problems found. Complete"
David Z.
REFRIGERATOR WHIRLPOOL WRX735SDHV Arrived on site to Diagnose refrigerator with RC light strobing. Examined light and found light dim with 2 leds out. Replaced lighting module. All is now working as designed with proper brightness. Call complete.
Al R.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and found the blade on the evaporator fan was not secured onto the evaporator motor.I unplugged the unit, reseated the blade and unit began cooling properly.Customer told to wait approximately 24 hours for optimal cooling.Job complete No parts needed."
Luis M.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for ice build up. Diagnosed freezer gasket not sealing in middle section of cabinet,removed ice,remolded freezer gasket checked door seal good."
Leonardo C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit turning off. Found f6e3 error and f6e4 error. Found suds in the unit giving the f6e3 air in the pump. Cleared suds and motor test unit and unit test good at this time.
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found led lights do not turn on every time door is opened. Replaced led control and main control and issue has been corrected. No water leaks detected at time of service, job complete"
Leonardo C.
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for right front burner not igniting. Found bad ignitor ordering new ignitor harness W11379158 office to reschedule. Unit is caulk in advised customer to cut caulking off to be able to move the unit. ; ordrng 1 W11379158 (IGNITORS )
Brandon C.
RANGE JENN-AIR JDRP436HL00 "Arrived on site for customer complaint of front right and center rear burners not working, found burner heads not sealed. Ordering burner heads. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (BURNER HEAD) and 1 W11319683 (BURNER HEAD)"
David S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining.i inspected the unit and work area I found the drain pump not coming on when called. I gained access to the drain pump and replaced new. I also replaced the control with new. I ran the unit through an automatic test cycle. The unit operated as designed. Not water leaks detected.
Eman J.
WASHER WHIRLPOOL WFW87HEDW1 "Arrived onsite for washer leaking. Tested system, no leaks found. Everything works as designed. Job complete."
David S.
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer leaking. I inspected the u it and work area. I found fault codes for unbalanced load and over sudding. I ran the unit through a diagnostics cycle and found no leaks coming from the valves, dispenser, or the hoses. I inspected the below and found tears in the bellow. I spoke with customer er about unbalanced loads and only using one pod when washing. I removed the damaged bellow and installed a new one. I ran the unit through a test cycle. Unit operated as designed no water leaks detected. Job complete."
Leonardo C.
OVEN JENN-AIR JJW2830DP03 Arrived on site to test unit for damaged front panel. Found damage don top oven door and bottom oven door. Ordering bottom door W10798378. Office to reschedule. ; ordrng 1 W10798378 (OVEN DOOR )
David Z.
MICROWAVE WHIRLPOOL WMH32519HZ4 "arrived on site to diagnose microwave not heating. Performs diagnostic and tested unit. Found magnetron making very loud humming, much louder then normal. Removed from cavity and found diode melted as well. Replaced capacitor, diode and magnetron and retested. All is now heating and working as designed. Call complete."
Noah D.
REFRIGERATOR KITCHENAID KFXS25RYMS1 "Arrived on site to install shutoff arm, installed arm and extension, no problems found. Complete"
Wesley P.
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite and found unit spray arm had failed. Replaced unit spray arm all checks good. Unit is now operating as designed.
Al R.
RANGE FRIGIDAIRE 790.7857341 "Arrived to install previously ordered part.Disassembled, removed and replaced the bake igniter.Reassembled and unit tested as designed.
Jonathan M.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the dishwasher and found one volt.I advise the customer I would not be able to do any further checks without the correct voltage going to the unit. Customer called her husband who intern called an electrician to come over and fix the outlet. Spoke to MS and was advised to replace the control and console in order to fix the unit. Replaced control and console and electrician had power running to the unit by then. Attached hardwire to unit and unit came on. Unit was uninstalled from the wall and water supply so was unable to test the unit in an auto test. Unit is working as designed. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for noise complaint. Unit cooling correctly tenant complaint of fan,called tech support normal operating noise from new fan that was recently installed File #7727974831"
James C.
REFRIGERATOR KENMORE 106.7201901 Arrived on site and found bottom of freezer has a slab of ice and the evaporator drain frozen over. Checked drain tube and found unit has duck bill drain that has glued itself together. Unit will need a-tube service kit to repair. ; ordrng 1 W10619951 (drain tube)
David S.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking. I inspected the unit and work area. I found the bellow is has two large tears on the left side. I followed service pointer #W11436352, and replaced the bellow and the acu. I ran the unit through diagnostics cycle. Unit operated as designed no water leaks detected. Job complete."
Andy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for Evap freezing up again. And fridge not cooling. Found fan running and freezer temp at -10f was able to force defrost and found defrost heater working properly. No visible warping or gapping in liner anywhere.Removed all ice and replaced freezer thermistor. All checks good. Unit is now operating as designed.
Scott M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for unit not making no ice . Ran diagnostics, all checked normal with IM harvest and fill . No frost on evaps . Temp checked normal in both compartments . Only IM error code was over temp. All fans checked normal . Did power reset fridge . If happens again would recommend replacing UI due to display fading . No water leaks detected at time of service. Job complete"
Richard P.
BUILT-IN M/W JENN-AIR JMDFS24GS01 Arrived onsite for the built in microwave oven not heating. Removed microwave from the wall, Replaced mag and cap and diode. Tested microwave and it worked just fine. Complete
Andy B.
WASHER MAYTAG MHW5100DW0 Arrived on site for washer PF and error code. Upon arrival customer informed that issue is error code. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Noah D.
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to inspect oven for not operation due to error codes, found the error code for miscommunication between control and UI, will need both cornucopias boards to complete fix. Please place on cancellations; ordrng 1 W11261165 (CNTRL)"
Scott M.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site for not cooling , found compressor running no frost pattern on evap. Ordering compressor , evap, service port ,UI drier , 2 hrs . Please call to set return .; ordrng 1 2HRS and 1 SERVICEPORT and 1 UVDRIER and 1 W10836706 (evaporator) and 1 W11092625 (compressor)"
Luis M.
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site for noise compliant. Diagnosed loud vibration noise from condenser vibrating against cabinet and bottom metal liner. Adjusted condenser and bottom metal liner,powered on compressor noise no longer present."
Richard P.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid. Advised customer to de thaw unit . So we can properly diagnose refrigerator. ordrng 1 W10857624 (heater) and 1 W11396715 (MOTOR FAN)"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived on site for refrigerator that flickering lights on. Inspected unit and work area. Found freezer light and top lights are flickering. Replaced module and tested unit. Unit still was flickering. Ordering LED power supply and will return .; ordrng 1 WPW10306786 (invrtr-box)
Richard P.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator not cooling. Replaced compressor,3 way valve , dryer and inverter box. Added Freon and pressures are good and refrigerator cooling good. Complete"
Clif L.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose A refrigerator that is not producing ice properly. Found calcium buildup inside ice tray causing cubes not to release. This is causing unit to overfill ice tray and leak into ice bucket. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
James C.
ICE MACHINE KITCHENAID KUIS18PNXB1 "Arrived on site and tested operation. Found unit making ice during fast ice selection. Inspected for failures and notice water dripping from reservoir and recirculating pump cutting off and on. Upon removing reservoir found that the harness to pumps corroded along with pump connectors and water levels sensors. Inspected reservoir and confirmed large crack in reservoir near drain plug. Unit will need new pump harness, drain pump, recirculating pump, sensor and reservoir to repair. ; ordrng 1 WP2310092 (harns-pump) and 1 WP2313705 (pump DRAIN) and 1 WP2324334 (RESERVOIR)"
Andy B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator cover with harness.Removed failed part and replaced with new. Tested unit and light in RC does not come on now. Removed evaporator cover and checked all connections and all connections are good. Ordering new evaporator cover. As well has associated parts in case needed. Office to check cover is correct. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906507 (harns-wire) and 1 W11099565 (cntrl-elec) and 1 W11099568 (cover-evap) and 2 W11214258 (module)s
Al R.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived to inspect ice found underneath the ice container.Verified the complaint and called Whirlpool Tech line and spoke with TJ Advised TJ of complaint and diagnoses and was told to Change the ice chute plate.SR# 7727975767.Job complete Provided customer with the SR#
David S.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for range front right burner not lighting properly. I inspected the unit and work area. I adjusted the valve stem and the unit still wouldn’t light properly. I replaced the burner head. And it still toke some time to light. I am ordering the right front orfice WPW10347414 to complete the repair..; ordrng 1 WPW10347414 (spud-orfce RF)
Luis M.
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no cool. Powered unit off,removed fresh food evaporator cover,faint hissing noise from cap tube area,adjusted cap tube to verify leak,cap tube broke right outside of liner,called tech support ran video chat with Leon from tech support,. SR#7727972564"
Robert J.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Removed cover and attempted to bypass thermostat but no operation. Checked connection at module and found it to be loose. Connected properly and icemaker started harvest. Replaced cover and harvest complete including filling.
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed ice bin. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Clif L.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site to replace magnetron, diode, capacitor, and transformer for microwave. Replaced all four parts and tested unit. Found all is functioning properly at this time."
Paul R.
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived onsite for a refrigerator not cooling or freezing properly. Mr stated the RC is very warm but the FC seems ok. I found the RC at room temp and no air flow from the dampener. I found the dampener frosted closed and the evaporator completely frosted up due to a defective defrost control. I defrosted all of the frost and ice. I replaced the defrost control. The unit is working as designed. Call complete.
David Z.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to diagnose reports of refrigerator making loud noises. On arrival customer showed me a video they had captured of a loud almost motor like sound coming from what appeared to be the center rear section. Customer says the noise will run for quite a bit before stopping. Ran diagnostics and tested Evap fan and diffuser, compressor, condenser fan. All moving parts are testing good. Diffuser sounded fine. Checked FC Evap and found no ice buildup, solid frost pattern. Advised customer that if ice is building on the fan blades or diffuser it may make a bit of noise, but customer has not heard the noise I’m several days. Set unit to basic defrost mode to reduce Evap ice buildup if it is sporadically high. Call complete."
Luis M.
REFRIGERATOR BOSCH B21CL80SNS/04 "Arrived on site to install parts previously diagnosed. Installed a new main control,powered unit on ran diagnostics test passed."
Paul R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for a refrigerator with a loud buzzing noise coming from the FC. Mr stated the noise wasn’t coming from the FC, it was coming from the RC. I confirmed what the customer was hearing due to the RC coil frozen in ice and frost. The coil is not defrosting. I found no warm air leaks around the evaporator housing. The thermistors test good at the control. There is a communication issue between the UI and the harness. The evaporator harness and the UI need to be replaced again. Call complete."
Noah D.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to Install back board on fridge, upon installation found the wrong board was given, tested voltages at all connectors and found a loss of voltage in between UI and board. Sr #. 7727971790"
David Z.
DRYER MAYTAG MEDB835DW4 "Arrived on site to diagnose dryer that was not drying clothes quickly and making no sound when finished. Performed diagnosis and found unit is heating properly as it should. Felt airflow and felt minimal airflow coming from unit. Advised customer to talk to property manager to have dryer vents cleaned. Customer also said unit isn’t making the noise when it’s done. Tested and could not get any sound to come out. Orsering console, speaker and overlay, and returning with control if needed. Ordering all 3 parts to have if more then speaker is needed or overlay breaks on removing. Office to schedule return when we can find availability on console due to showing out of stock. ; ordrng 1 W11026442 (console) and 1 W11123146 (speaker) and 1 W11158457 (overlay)"
Wesley P.
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found unit operating with cracked dispenser housing. Replaced drawer assembly and now unit is operating as designed.
David S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for water dispenser making a noise. I tested the unit and found all valves making a chattering noise. I inspected the water line to the fridge and found high water pressure. I turned the pressure down at the wall valve. I tested the unit and the chattering in the valves stoped. No water leaks detected. Job complete.
James C.
DISHWASHER UNKNOWN DU1015XTXS2 Arrived on site and tested operation. Found error for too cold water temp and float switch. Ran diagnostics and found no errors after diagnostics cycle. Inspected latch assembly and found to be good. Found small plastic button under float switch which would cause unit to think tub was full even after draining. Unit tests good. Job complete
Eman J.
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not filling. Ran diagnostics and found fill valve faulty. Replaced housing, tested system. Washer filling we designed. No water leaks at time of service. Job complete."
Leonardo C.
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for broken tube. Replaced tube test unit and unit test good job complete no leaks present at this time.
Paul R.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for a refrigerator leaking water from underneath again. I found the bottom of the FC completely frozen over in a block of ice indicating the drain tube is restricted. I removed the ice and found the drain tube completely restricted. I removed the tube and cleared the restriction. I sealed the drain tube with manufacture approved silicone. Call complete.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has failed lights. Inspected unit and work area. Found freezer and upper lights not working. Customer advised that the freezer light went out first and then the upper lights went out in the refrigerator. Replaced freezer late and all lights came back on. Unit is working as designed. Call complete.
Al R.
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived to inspect dishwasher not working properly.Ran diagnostics test mode and found a 6/2 inlet valve issue.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Customer satisfied Job complete
David S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sit for water filter not resetting. I gained access to the water filter and inspected the filter and filter housing, all appears good. I’m tested the filter switch, and it opens and closes like it’s supposed to. I checked the Irving diagram and tested voltage for the filter switch from p1-1 to p2-4 diagram showing it’s supposed to be 115v when filter removed and it is only getting good 70v. I am ordering the hv control WPW10675033, and returning with the UI control just in case.; ordrng 1 WPW10675033 (cntrl-elec)"
Wesley P.
DRYER WHIRLPOOL WGD6620HW0 Arrived onsite and replaced the inlet thermistor. Unit is operating as designed at time of service.
Robert J.
WINE COOLER JENN-AIR JUB24FLARS00 Arrived on job for complaints of lights not working. Found light strip not working. Replace light strip now working properly.
James C.
DISHWASHER KITCHENAID KUDS40FVSS3 Arrived on site and tested operation. Found normal and start buttons not functioning. Tested ribbon and found buttons have failed. Grey console is no longer available but white and biscuit are. . ; ordrng 1 W10250023 (panel-cntl WHT ) and 1 W10250025 (panel-cntl BISC )
Lou S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking at bottom of door. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no leaks. Customer advised that they used the complimentary detergent pods that came with the unit but have not bought anymore. When I checked the drain hose at the disposal, I saw liquid dish soap under the sink. Customer said they haven’t used it in the dishwasher. Also, I found the unit door is missing some screws which could cause the unit to leak as the door may not seal completely. I am ordering two screws No water leaks observed during service.; ordrng 2 WPW10348413 (screw)s"
Robert J.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job for complaints of no ice. Found the switch for bucket test bad in diagnostics and when moving bucket the ice maker moves. ; ordrng 1 W11123943 (SWITCH )
Robert J.
REFRIGERATOR KITCHENAID KSSC48QMS00 Arrived on job for complaints of leaking underneath refrigerator. Found that water Condensation underneath causing water to drip on floor. Foam insulation under freezer section breaking down from water that seeped in from drain line.
Brandon C.
DRYER GE GTD33EASK0WW "Arrived on site for customer complaint of timer not advancing, found faulty timer, I replaced timer, unit tested good."
Scott M.
WINE COOLER KITCHENAID KUBL304ESS00 Arrived on site for outer door skin damaged . Also found door not closing properly . Ordering inner door and bottom hinge . Please call to set return .; ordrng 1 4344787 (hinge-door) and 1 W11431828 (DOOR CENTER )
Leonardo C.
DISHWASHER KITCHENAID KUDT03FTPA3 Arrived on site to test unit for upper rack not spraying. Test unit and found upper spray arm not going in to tube correctly. Secured spray arm in the tube test unit and unit test good job complete.
Kevin B.
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent hose from attachment to wall and found airflow has returned. Found dryer is heating properly, customer has recently had a company attempt to clean vent and they have not done it properly. Customer will need to have a vent cleaned properly, inform customer if a call back happens and vent is still blocked
Jonathan M.
WASHER MAYTAG MVWB865GW0 Arrived on site for washing machine that’s making a grinding sound. Inspected unit and work area. Customer showed me a video of the sound and it appeared to be the drain pump. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) error code. Tested unit in Emmanuel Spann and agitation. Unit seem to run as designed. Placed in it and an auto test and found a slight grinding sound when the unit began to spin and agitate. Found stators screw loose and tightened it. Ran tests again and found the same sounds. Replaced gear case and tested unit. Unit is running as designed. Call complete.
David Z.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to diagnose dishwasher that was not dispensing rinse aid and also sliding forward when fully opened. Performed diagnostic on unit. Found no error codes present. Rinse aid was completely full, and customer informed me they haven’t had to fill it in 2 months and dishes are always wet. Replaced dispenser to resolve rinse aid issue, due to blockage. I checked the unit to see what was moving, and found that the unit is properly installed with side brackets, but the floor is slightly uneven. When under weight, the feet do slide and the unit pivots on the bracket screws. Adjusted leveling feet some to compensate, but feet have no traction on the floor. Nothing else we can do to adjust. All is now working as designed, call complete."
Clif L.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to diagnose a refrigerator that is freezing items throughout RC compartment. Tested unit and found previous suggestion from tech line of taping vent to reduce the airflow, Wind vent was taped less than 30% of the event was blocked. Retake vent to reduce airflow by approximately 50%+. Also noted freezer set to min, allowing even more airflow to RC. Adjusted freezer settings as well. All is working properly at this time and no leaks were found at time of service."
James C.
COOKTOP WHIRLPOOL GCI3061XB00 Arrived on site and installed new harness. Tested operation and found unit has F47 error. Installed module and found F47 remains. Called tech line and spoke to Dave #7727974381. Tested voltage and recommended replacing ui again. Installed ui and unit has F47 and will not store its programming code. Called tech line again and spoke to Kathy. Need to order ui of Wpw10396615 and program code of 21; ordrng 1 WPW10396615 (display)
James C.
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site and installed new fill tube. Cleaned build up from fill tube channel. Tested operation and found ice maker filling properly with water. Unit tests good. Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found cabinet creaks when door is moved and when pressure is applied to door handle when door is closed. Spoke with techline and noise unrelated to a functional part is considered the same as a a cosmetic issue. Techline recommended customer contacting 7727970929
Kevin B.
WASHER WHIRLPOOL MVWB835DW4 Arrived on site and found control panel will turn on but nothing can be selective and cycle cannot be changed away from normal. Send a short video to DW. Replaced control board and control panel and it is still doing the same thing. Spoke with tech line twice and they ultimately recommended re-ordering parts but from Plainfield only 7727972794; ordrng 1 PLAINFIELD (ONLY) and 1 W11112656 (console) and 1 W11170706 (CONTROL)
Jonathan M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door user interface and unit is working as designed. Call complete.
Andy B.
RANGE WHIRLPOOL GW397LXUS06 Arrived on site for range gas smell when oven in use. Tested and inspected unit and unit lit and heated and me and customer could not smell any gas smell for 10 minutes. Customer needed to leave room and when she came back in said she now smells gas. Could not locate gas leaks. Ordering gas detector. Office to schedule return trip. Advised customer to use or turn unit back on for safety. ; ordrng 1 SEENOTE (GAS DETECTOR ) and 1 SEENOTE (OFFICE TO SCHEDULE )