Service History 52

We serviced a
WHIRLPOOL WASHER
Model WTW8800YC0
Near Austin, TX 78726
David Z
Job Details: 11/18/2021
"Arrived on site to diagnose washer that is making loud noise while running. Hand turned basket and could feel bearing rubbing causing excessive noise. Confirmed I was able to remove washplate.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/18/2021
"Arrived on site and inspected dryer and found loose connection at cut off, after securing connector dryer is not heating properly observed it reach 180?, airflow meter is also showing good.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78703
Luis
Job Details: 11/18/2021
"Arrived on site for thin to no ice. Ran diagnostics weak water flow with filter removed,disconnected line to valve,found weak water flow to the ice machine. Customer will need to have the external filters replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Wimberley, TX 78676
Robert
Job Details: 11/18/2021
Arrived on call for complaint of temperature warm. Checked air flow and found the evaporator fan not working. Replace fan and test. Fan still not working replace control and fan now working properly.
We serviced a
KITCHENAID MICROWAVE
Model WML55011HS06
Near Austin, TX 78736
Jacob
Job Details: 11/18/2021
Arrived onsite for the ring under the plate being broke. Customer showed me the ring and it was broken. Replaced the ring. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78736
Jacob
Job Details: 11/18/2021
"Arrived onsite for the right door making noise when closing it. Customer showed me the door and heard kind of a loud pop. Pulled the door off and noticed that the grease was missing on the closer at the bottom. Put more grease on the closer at the bottom and the noise went away. No noises at this time.
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Del Valle, TX 78617
Matthew
Job Details: 11/18/2021
"Arrived onsite for washer leaking after repair. Upon arrival customer had already soaked up and dried water. Customer stated water seemed to be coming from underneath unit. Small trail of water led to dining area, took pics in SD. Now that area was dry, had to isolate leak. Removed panel and carefully tested. As unit called for washer the valves would energize but then the valve would begin to leak from the center near the thermistor. Will need to re order the valve and replace. Left unit unplugged and water supply off for safety. Instructed customer not to use until repair can be made. Office to reschedule ; ordrng 1 WH13X26535 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/18/2021
"Arrived on site for washer not powering on. Inspected unit and work area. Found at top right of UI has a crack. Gained actor control and found power indicator flashing. Performed diagnostics mode and found error code F6-E2. Unit would not activate in further test. Will need to replace UI and continue to test. Removed failed UI and installed new. Assembled unit and performed diagnostics mode. Ran automatic test DTC and found all components operating. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78704
Luis
Job Details: 11/18/2021
"Arrived on site for no ice. Ran diagnostics water valve not powering on,no voltage to valve diagnosed a defective sensor that is in the recirculating pump. Replaced pump,ran diagnostics all test passed."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2021
Arrived on site for dryer making intermittent high pitched noise. Tested operation to verify failure. No abnormal sound was made. Disassembled unit and found idler pulley not turning. Tested guide wheels and found 2 out of 4 had failed. Removed all 4 guide wheels and installed new with pulley. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78749
Jacob
Job Details: 11/18/2021
"Arrived onsite for unit making a noise but wont spin the clothes. Checked under the unit and spun the tub underneath from the cam and the gear case not gripping to spin correctly. Tried to remove the wash plate but the bolt was seized. Need to do a re build on the washer. Ordered all parts. Needs authorization, request 2HR upon return. Office to reschedule ; ordrng 1 W10752719 (Basket) and 6 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 W11219115 (Tub) and 1 W10752187 (Screw) and 1 WP8533928 (Screw) and 1 WPW10215093 (Filter) and 1 Request (2hr)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite for not heating in the oven and found the valve relay shorted open. Replaced dsi board. Tested unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Driftwood, TX 78619
Kevin
Job Details: 11/18/2021
arrived on site and inspected washer and found standing water in tub, set washer into a diagnostic cycle and attempted to run drain pump and it does not respond. Washer and dryer are lifted up on a cabinet pedestal. Took one picture. Tilted washer back and found a broken wire on the harness connector to the drain pump, took one picture. Repaired wire and washer will now drain properly. Ran a diagnostic cycled and everything passes, job complete"
We serviced a
WHIRLPOOL RANGE
Model SF385PEGQ
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2021
"Arrived on site for customer complaint of unit not heating properly, found failed bake ignitor, I replaced ignitor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
"Arrived on site to install previously diagnosed parts. Ran diagnostics and spin. Could hear bearings making a slight noise. Customer stated it gets much louder. Gained access to the splutch. Removed splutch wheel and found heavy grease/oil inside. Took photo for quick pics. Removed belt, gear case, motor, cam and hub and installed new belt, gear case, motor, cam and hub. Ran calibration and then fast agitation and high speed spin. Washer no longer makes any noises. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Kyle, TX 78640
Robert
Job Details: 11/18/2021
Arrived on call for complaint of noise. Found the tension wheel causing noise. Replaced wheel from repair kit. These dryer and noise level normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Wimberley, TX 78676
Robert
Job Details: 11/18/2021
Arrived on call for complaint of warm temperature in freezer and noise. Found the customer defrost the freezer so noise is gone. Will need to replace harness with sensor in freezer.. ; ordrng 1 W11396530 (Harness) and 1 Heater
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78744
Scott
Job Details: 11/18/2021
"Arrived on service for washer not draining. Manually drained unit, removed drain pump and found debris stuck in pump. Replaced drain pump. Ran calibration and all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
"Arrived on site for The gasket around the door not sealing properly and creating frost inside freezer. Found top of freezer door has a downward bow in it making the top section of the gasket unable to give a good seal and creating frost at the top interior section of freezer. Ordering a new freezer door (W10746783) and returning with new gasket just in case new door doesnt already have a gasket in it. Freezer is cooling as designed, but will return with all parts. ; ordrng 1 W10746783 (White freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78759
David Z
Job Details: 11/18/2021
"Arrived on site to follow up on dishwasher that was still not fully running spray arms. Used borescope and watched valve, and found valve barely filling. Replaced inlet valve and retested. Verified unit running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for tripping outlet. Ran diagnostics as designed and highest amp draw from unit on L1 was 8.2amps hen heater engaged, but didnt trip outlet. Ran unit on 1hr wash with heat dry. Tripped outlet when wash motor and heater engaged, amp draw was 3.9amps. Spoke with tech line was advised to have gfci outlet swapped for standard outlet. No leaks detected. Job complete.SR#7732230493"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/18/2021
Arrived onsite for bottom oven not heating to 350. Customer said that it was the top oven that was not heating to 350. Tested both ovens at 350 and and got to 360 within range. Instructed customer how to calibrate the temperatures. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
Arrived on site to install previously diagnosed parts. Found customer had a new outlet installed behind the dishwasher. Removed hard wire from junction box and installed new power cord. Removed faulty control and installed new control. Powered on dishwasher and no error codes came on. Ran through full diagnostics and all cycles completed. Drain pump drained and heating element came on. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Austin, TX 78731
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dishwasher not heating properly during the cycle, upon arrival I gained access to the unit and put it into service diagnostics, I found fault code f8e3 for water too cold during cycle, I put the unit through a diagnostics cycle and found that the unit is operating properly as designed and that the element is heating properly with minimal powder deposits baked onto the component. I informed the customer that rinse aid is necessary for each cycle and proper techniques for the best outcome each cycle as well as proper use and care
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Austin, TX 78702
Scott
Job Details: 11/18/2021
Arrived on site for no heat dryer . Ran diagnostics and found igniter has failed . Replaced igniter . Tested unit and dryer is heating properly . No gas leaks detected at time of service. Job complete
We serviced a
GE REFRIGERATOR
Model GFE26JMMAFES
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced dispenser door assembly and motor. Replaced faulty UI and control. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2021
"Arrived on site to inspect wall double oven lower oven not working. Upon further inspection, I found the unit was not programmed correctly from previous service as it is reading that the unit is a single oven unit when its a double oven. I reprogrammed the unit and tested and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78744
Luis
Job Details: 11/18/2021
"Arrived on site for water not dispensing. Tested water dispenser no water,can hear valve energized diagnosed frozen water line,defrosted water line ran dispenser water is now dispensing correctly. Changed temperature setting in fresh food compartment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Austin, TX 78737
Luis
Job Details: 11/18/2021
"Arrived on site for ice issues. Diagnosed water leaking from icemaker housing,replaced icemaker ran cycle water filled icemaker no leaks."
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Austin, TX 78738
Leonardo
Job Details: 11/18/2021
Arrived on site for all burners with flames too high and too much yellow flame. Tested the unit and found orifices on all burners were for natural gas. Need to convert all burner orifices to propane. Converted all burner orifices to propane and tested all burners. Flames on all burners work as designed per propane conversion. No leaks at this time.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78749
Luis
Job Details: 11/18/2021
"Arrived on site for no,water. Found when unit is fully pushed into enclosure the water line gets pinched and shuts off water flow,adjusted waterline,adjusted unit tested water dispenser working as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Austin, TX 78745
Scott
Job Details: 11/18/2021
Arrived on site for 6-1 error code . Found 2 burn marks on mcu . Replaced control. Ran diagnostics all checked normal.No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model DUL240XTPS3
Near Burnet, TX 78611
Cliff
Job Details: 11/18/2021
"Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump motor locked up, and replaced pump assembly. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXML10
Near Burnet, TX 78611
Cliff
Job Details: 11/18/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker assembly failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 2198597 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGWHB2
Near Bertram, TX 78605
Cliff
Job Details: 11/18/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Round Rock, TX 78665
Wesley
Job Details: 11/18/2021
Arrived onsite and reset unit for not recognizing knob position. Unit is now operating as designed. Cleared f0e0 error and ran diagnostic cycle. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS11
Near Austin, TX 78731
Taylor M
Job Details: 11/18/2021
"I arrived on site to replace previously diagnosed hv control and main control, upon accessing the unit I replaced both, Upon powering on the unit I found the overlay in PE for programming mode and the overlay was unresponsive, I called and spoke with Leon sr#7732273452 and he talked me through the programming sequence, on the fifth attempt the unit was able to be programmed correctly and now the overlay is responsive and operating properly as designed. The unit is now operating properly as designed and I informed the customer that it would take a few hours to get down to temp. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/18/2021
"Arrived on site and inspected washer and found error code F8E1 saved. Ran all functions in manual diagnostic and there is no water flow from cold valve. Confirmed water pressure is good from source. Replaced water valve assembly and it is now working properly, job complete"
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Austin, TX 78746
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose double wall oven with intermittent console issues, i gained access to the unit and put it into service diagnostics, I found a fault code pertaining to stuck key, I gained access and replaced the console, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kyle, TX 78640
Kevin
Job Details: 11/18/2021
"Arrived on site and replaced refrigerator door, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDX03FTSS2
Near Austin, TX 78703
Scott
Job Details: 11/18/2021
"Arrived on site , replaced sump and motor, rinse aid cap. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PEXHW00
Near Kyle, TX 78640
Kevin
Job Details: 11/18/2021
"Arrived on site and inspected refrigerator and found it is unplugged. After reconnecting to power interior lights are on but refrigerator is not running. Rotated defrost timer manually and refrigerator kicked on. After installing new defrost timer refrigerator has started cooling. Recommended homeowner allow at least 12 to 24 hours for it to cool properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Austin, TX 78727
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose washer with f3e2 fault code, I gained access to the service diagnostics and found an additional fault code relating to the door lock, I put the unit into a cycle and found it stops at fill. I gained access to the control and tested resistance on j-5 pin 3 and 4 and found proper resistance to the heater sensor. I replaced the control and verified functionality by running the unit through a diagnostics cycle, the unit is operating properly as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit freezer gasket dislodged causing an air gap and the air channel to the fridge to freeze up. Secured the gasket and tested unit and found unit is now sealing and defrosted properly. All checks good. Unit unplugged in shop at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/18/2021
"Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Took one picture. Vent to the exterior will need to be cleaned by a service. No other fault found with Dryer.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Georgetown, TX 78633
Lou
Job Details: 11/18/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I test3d the unit in diagnostics and when the burner was to come on the unit shut off. I disassembled the unit and tested the valve coils and found them both open. I removed and replaced the coils and reassembled and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/18/2021
Arrived on site refrigerator not freezing items. Inspected unit and work area. Found good frost pattern. Per diagnostics mode and tested operation. Measured resistance on thermistor and found out of range. Will need to replace thermistor.; ordrng 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 11/18/2021
Arrived on site for fridge not cooling on both sections. I inspected the unit and work area. I found the unit unplugged. I turned the ice maker off and plugged the unit back in. I found the unit powering on and the compressor started to run. I placed a thermocouple on the freezer and monitored temperature for several minuets. I found the temperature not changing. I gained access to the condenser line and found it at room temperature. I put the unit in test 40 and I could hear the 3 way valve moving. I am ordering a sealed system to complete the repair. The office will reschedule when we have an eta on the parts ; ordrng 1 W11291123 (Rc evaporator) and 1 W11099748 (Fc evaporator) and 1 W11393142 (Compressor) and 1 Non-uvdryer (Non-uv dryer) and 1 W11548259 (Condenser) and 1 Sealedsystem (Sealed system) and 1 Oillessgauges (Oil less gauges) and 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, TX 78610
Leonardo
Job Details: 11/18/2021
Arrived on site for unit missing upper spray arm. Installed upper spray arm. Test unit and unit test good. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX
Near Austin, TX 78732
David Z
Job Details: 11/18/2021
"Arrived on site to follow up on ice machine that is not draining. On arrival checked unit and found slow drain. Removed unit from cabinet and found kink in drain hose, and no external pump installed. Advised customer they need to replace drain line, or purchase external drain pump. Customer will resolve issue with drain line. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Robert
Job Details: 11/18/2021
Arrived on call to replace previous diagnosed parts. Replaced motor and support for ice dispenser and door and control for power issues. After installation test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Del Valle, TX 78617
Matthew
Job Details: 11/18/2021
Arrived onsite for dishwasher making noise and not functioning properly. Upon arrival tested unit and noise was apparent. Upon inspection found faulty drain motor. Replaced motor and tested. Unit is no functioning properly. No leaks present at this time. Job complete
We serviced a
GE RANGE
Model JGBC20BEA1
Near Austin, TX 78749
Leonardo
Job Details: 11/18/2021
Arrived on site to replace bake burner and glow igniter. Replaced both parts and preheated oven to 350. Unit preheated correctly No leaks present at this time. Job complete
We serviced a
GE DISHWASHER
Model GDF520PSF2SS
Near Buda, TX 78610
Jacob
Job Details: 11/18/2021
"Arrived onsite to replace parts ordered by the previous tech. When trying to put the unit back together for he motor pump, noticed that the connector for the motor pump cannot be changed to the new pump. Took pics of the connections for old an new pump. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Buda, TX 78610
Jacob
Job Details: 11/18/2021
"Arrived onsite for unit not making ice as much and the ice dispenser randomly dropping out ice. Looked at the unit and saw the amount of ice being made was normal size. Let customer know that the unit may drop extra bits of ice out sometimes and might keep the door open when in use and the that ice maker takes 72hrs to make a full bucket of ice and if the ice gets used a lot then it will take longer for ice to be made. Also the filter needs to be replaced., customer said they had one to replace with. Let customer know to keep any eye on the unit incase it continues to take video or a log incase it continues to drop ice randomly. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Robert
Job Details: 11/18/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and ran icemaker diagnostics test it passed. Ran icemaker fill test and it filled. No leaks detected at time of service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and called Whirlpool techline to discuss repeat failure of timer motor. Replaced timer and found intermittent replicable supply issue that could be identified when jostling the plug. Advised customer to avoid a repeat failure by having outlet wiring repaired. Sr#7732280809
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Wesley
Job Details: 11/18/2021
Arrived onsite and replaced heating element. Tested unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78750
David S
Job Details: 11/18/2021
Arrived on site to install previous diagnose part. I removed the failed control box and replaced it with new. I powered the unit back on and found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found icemaker supply line 90 cracked. Ordering the updated tube to repair. ; ordrng 1 WPW10664271 (Tube)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Taylor M
Job Details: 11/18/2021
"Arrived on site to re-diagnose unit displaying f2e1 for shorted key, upon accessing the unit I replaced the display, I found all connections on the control and display seated properly. I found the fault code persists, I found that the console itself needs to be replaced as the fault is within the control board on the console. I am ordering the console and authorization to repair the unit, the office will schedule return service when the part arrives.; ordrng 1 W10913685 (Console) and 1 Needs/autho"
We serviced a
AMANA DRYER
Model NED5800HW0
Near Austin, TX 78729
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dryer not drying, upon arrival I gained access to the unit and found that the element is not coming on, I gained access to the element and replaced the thermal cut off and the element, I put the unit back together and put the unit into a normal cycle, I found that the element was still not coming on properly, I found that the relay wasnt clicking on the control. I removed the control and replaced it and retested, the unit is now operating properly as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2021
Arrived n site for dishwasher leaking water. Inspected unit and work area. Found unit leaking from heater and not sump( see SD- picture). Advised customer not to use until repair is completed.; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78681
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit operating with frozen fresh food evap. Advised customer to defrost unit
We serviced a
WHIRLPOOL DRYER
Model LER5620KQ1
Near Austin, TX 78736
Jacob
Job Details: 11/18/2021
Arrived onsite to replace the switch ordered by the previous tech. Replaced the part. Tested the unit. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Fort Hood, TX 76544
Al
Job Details: 11/18/2021
"Arrived on site and to inspect washer not powering on. I checked voltage at the wall and got 120v. Plugged in the unit and the unit was in flood mode and the drain pump was on. I cleared the unit, calibrated and leveled it. Voltage checks at the control all passed. Unit is now functioning properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2021
"Arrived on site for customer complaint of open door error code, I found faulty interlocks and switches, I replaced interlocks and switches, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Killeen, TX 76542
Al
Job Details: 11/18/2021
"Arrived on site to inspect oven heating issues. Confirmed the complaint, accessed the bake element and element was defective. Unit will need a bake element to complete the repair. ; ordrng 1 W10779716 (ELEMENT (BAKE))"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 11/18/2021
Arrived on site for unit sparking. Tested unit and found blown diode. Replaced diode. Tested unit heating cup of water for 1 minute. Unit heats good. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2021
"Arrived on site to inspect range cooktop burners not working. Upon further inspection, the customer advised that the middle burner has never worked since they moved in. I tested all burners and found all operate except the middle burner. I found the ignitor is arcing on the middle burner and its getting gas, but the burner head is not seated correctly on the cooktop. It appears that either the orifice holder or the burner head is not cut correctly causing the burner head to not seat properly. I attempted to adjust both parts but it did not correct the issue. I am ordering the orifice holder, burner head and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. I recommended that the customer not use the middle burner for safety. No gas leaks detected during service.; ordrng 1 W11435660 (Center burner head) and 1 W11453942 (Middle orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78747
Luis
Job Details: 11/18/2021
"Arrived on site for no,cool in fresh food section. Found evaporator heavily encased in ice unit will need a new fan motor,cover and drip pan. Will need to follow current service pointer. Customer will defrost unit. ; ordrng 1 W11457241 (Drip pan) and 1 W11188493 (Cover evap), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for door gasket popping off. Replaced gasket, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 11/18/2021
Arrived back on site for F3E0 SENSOR error. Removed and replaced it and unit tested as designed and heated to 425. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS1
Near Austin, TX 78744
Scott
Job Details: 11/18/2021
"Arrived on site for gas smell when using oven . Found igniter sparking but taking multiple times to light . Ordering burner tube , igniter and dsi control . No gas leaks detected at time of service. Call to set return ; ordrng 1 WP9758078 (Burner tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 11/18/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=8 degrees and the RC=41 degrees but the temp settings were -3/34 degrees. Tested amp draw to the compressor and found 1.09amps and found frost on the suction line of the compressor which is an indicator that the compressor is beginning to fail. I Inspected the FC evaporator and found a large block of ice on the upper right corner of the evaporator. The customer advised that the compressor has been making a loud noise when it comes on. Placed the unit in diagnostics and tested the compressor and when it ramped up in speed, it began to make an unusual noise and the customer identified the noise but said it gets louder. I found the RC evaporator has a good frost pattern, but will need the drip pan kit as stated in service pointer #W11092686. Also found the ice door is not sealing properly and when I tested the ice dispenser, I found it not coming on. I found the dispenser motor is rusted and seized. I am ordering the sealed system repair..compressor, & inverter, FC evaporator, access valve, UV dye drier, ice door/separator, ice dispenser motor and shaft, RC drip pan kit, RC evap fan motor/harness, FC fan motor/harness, HV control, CNOTE-AUTHORIZATION, CNOTE-3HOUR JOB, and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 W11457241 (Drip pan kit) and 1 WPW10675033 (Hv control) and 1 W10919724 (Ice door/separator) and 1 W10822606 (Dispenser motor) and 1 W11509548 (Motor shaft) and 1 W10832994 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (3HR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Burnet, TX 78611
Cliff
Job Details: 11/18/2021
"Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to have call authorized, and set return appointment due to part availability. ; ordrng 1 W11297728 (Ui) and 1 Autho (Autho), states that autho needed"
We serviced a
GE REFRIGERATOR
Model TFS26PPDABS
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2021
"Arrived on site for refrigerator for freezing in FC. Inspected unit and work area. Unit was powered off at time of service. Gained access to heater and found measured resistance and found opened. Placed bimetal in cup of ice and forced defrost cycle. Found bimetal stuck open. Will need to replace bimetal and heater. Removed failed heater and bimetal and installed new. Assembled unit and powered on. Tested operation. All tested good, no water leaks detected during service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for not heating. Found bad cutoff. Replaced fuse, tested unit, unit working as designed. Ran vent tester and found unit not venting properly with vent hose connected. Removed vent hose and unit venting properly. Advised customer to have ventilation cleared by professional before using unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit had power and thermal fuse is good but unit would not turn on. Found failed control. Needs control to repair. . ; ordrng 1 WPW10405827 (Control)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Andice, TX 78628
David S
Job Details: 11/18/2021
Arrived on site for cooktop not being level. I inspected the unit and work area. I found the grates are warped and uneven. I am ordering new grates to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11214957 (Black grate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit operating with F7E1 error code. Reset heater and tested. Unit is now operating as designed. Advised customer on best use and care principles. All else checks good.
We serviced a
GE DISHWASHER
Model DDT595SMJES
Near Lorena, TX 76655
Jonathan M
Job Details: 11/18/2021
Arrived on site for a dishwasher that wont drain. Inspected unit and work area. Confirmed customers complaint and found water sitting at the bottom of the dishwasher. Place the unit in Emanuel drain in diagnostics and found the unit would not drain. Vacuumed out the water and remove the unit from the cabinet. Tested the unit again and found voltage going to the drain pump but the drain pump not draining water. Replace the drain pump and tested the unit. The unit began to operate as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model KUDF204ESB01
Near Austin, TX 78735
Luis
Job Details: 11/18/2021
"Arrived on site for water leaking. Diagnosed an obstruction in fill tube and cup,removed icemaker cleared tube and cup reinstalled tube and icemaker ran icemaker through a cycle water filled with no leaks"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Robert
Job Details: 11/18/2021
Arrived on call for complaint of fan making noise. Confirm noise and replace fan. Test unit and noise level normal.
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Lorena, TX 76655
Tyler
Job Details: 11/18/2021
We serviced a
GE DISHWASHER
Model GLDA696MSS
Near Austin, TX 78746
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dishwasher not operating at all, I gained access to the unit and found that the unit is unresponsive at the user interface, I gained access to the control and checked for voltage, I found no voltage going to the control. I gained access beneath the toe plate and gained access to the terminal box, I found improper voltage at the terminal box, neither line is getting 120, I informed the customer of this and recommended an electrician. Customer will call to the office if electrician repairs the issue and unit is still non operational.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/18/2021
Arrived on site for unit not drying and unit moves to much when door is opened. Found unit is not mounted to the cabinet. Tested unit for not heating. Unit heats as designed. Advised customer to use rinse aid. Changed rinse aid setting from 1 to 3. Advised customer that the installer needs to mount unit to the cabinet. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KRFC302EBS00
Near Temple, TX 76502
Tyler
Job Details: 11/18/2021
Arrived on site for refrigerator leaking during water dispenser activation. Upon arrival confirmed complaint. After further inspection found inlet line from valve to door loose in valve connection. Reinserted and insured unit was secure in valve. Retested unit with customer assistance and surpervision and found no evidence of leaks. Unit now functioning as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78747
Scott
Job Details: 11/18/2021
"Arrived on site ,replaced ui control. Ran diagnostics all checked normal. Also installed feet on dryer . Did recommend to customer not to push dryer to back of wall , due to chance to pinch vent hose . No lint build up in dryer. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Canyon Lake, TX 78133
Robert
Job Details: 11/18/2021
Arrived on call for complaint of not washing and error code. Code was for motor over temperature. Ran test cycle listed in tech sheet. Motor test good replace control.
We serviced a
WHIRLPOOL DRYER
Model DBVH512EF0WW
Near Bertram, TX 78605
Cliff
Job Details: 11/18/2021
Arrived on site to diagnose a dryer that is not always fully drying clothes. Tested unit and found no failures at this time and advised customer on findings. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/18/2021
"Arrived onsite for washer making noise in spin cycle after repair. Upon arrival put unit in diagnostics to check for off balance error, didnt find one. Found F1E2 motor drive motor over voltage and F3E2 pressure system fault. Cleared code and tested. Could hear ticking/clicking sound during spin. Calibrated unit and ran high spin test. During testing when noise was apparent I pressed against the unit and the noise stopped. Found that the unit wasnt leveled. Leveled unit and tested again. No noise at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVB01
Near Killeen, TX 76549
Al
Job Details: 11/18/2021
Arrived on site and inspected ice maker not making ice. Confirmed the complaint and found the motor dial stopped at the 12 oclock mark. I jumper the motor and it didnt work. I also jumped L/V and ice maker filled. Unit will require D7824706Q to complete the repair. Office to schedule return services.; ordrng 1 D7824706Q (ICEMAKER)
We serviced a
JENN-AIR OVEN
Model JGRP436WP02
Near Bertram, TX 78605
Cliff
Job Details: 11/18/2021
Arrived on site to diagnose a range that is not heating it the oven. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS0
Near Round Rock, TX 78665
Cliff
Job Details: 11/18/2021
Arrived on site to replace previously ordered parts for range. Found bake ignitor out of alignment and needing cleaning. Realigned ignitor and cleaned points. All is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Lakeway, TX 78734
David Z
Job Details: 11/18/2021
Ordered bellow. .; ordrng 1 WP8182119 (Bellow)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
Arrived on site to install previously diagnosed part. Customer informed me the dishwasher was not mounted. Found that kick plate was already removed. Removed control and installed new control. Ran diagnostics and spray arms still not spinning. Removed sump and motor and installed new sump and motor. Ran diagnostics and spray arms are spinning. Drain pump drained and element is heating. No leaks detected. No errors came on. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2021
"Arrived on site for refrigerator RC door handle bottom part not attached to door. Inspected unit and work area. Found RC door handle duct taped to door and pivot screw fallen out of door. Customer had pivot screw. Removed door handle and reinstalled pivot screw and found secure. Reinstalled door handle and tested door operation. Tightened FC door handle too. Spoke with customer on temperature settings and water filter. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78702
Luis
Job Details: 11/18/2021
"Arrived on site. Powered unit on,secured starter correctly to compressor,compressor and fans powered on,advised office to let unit run for 48 hrs. If problem reoccurs unit will need to be fully cleaned before next visit.n"
We serviced a
JENN-AIR OVEN
Model JJW3830DS01
Near Lakeway, TX 78734
David Z
Job Details: 11/18/2021
"Arrived on site to diagnose oven that was growing and F2E1 error. On arrival found error present. Customer has power cycled unit and error just keeps coming back. Could not get unit into diagnostic mode. Unit needs new console to resolve stuck key error. Advised 0 stock available of console currently and no ETA on part.Office to schedule when we can get part. ; ordrng 1 W11232121 (Console)"