We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Taylor, TX 76574
Blake
Job Details: 12/05/2023
Arrived on site to inspect range oven not heating properly. I ran a bake cycle to 350 and found the average oven temperature higher than the set temperature. I put the unit into diagnostics and found inconsistent readings from the temperature sensor. I removed and replaced the temperature sensor and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/05/2023
Arrived on site for icemaker not making any ice. No complaints of temperature. Cycled Icemaker and confirmed water is filling. Ice not completely white. Temperature is running between 15-20f. Incomplete frost pattern. Found insufficient compressor. Will need sealed system repair. Office will call to schedule service. ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Nitrogen
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Luis
Job Details: 12/05/2023
"Arrived on site for loud noise while dispensing water. Tested dispenser found loud hammering noise after a cup or more is dispensed,removed unit from enclosure,had customer run water dispenser found loud noise coming from water supply hammer valve. Slightly lowered water from supply noise is no longer present"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for not heating, tested unit found heater disconnected, secured connection and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model jbrfr30igx10
Near Austin, TX 78704
Scott
Job Details: 12/05/2023
"Arrived on site ,replaced valve with fittings . Unit is now dispensing water . No leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for loud grinding noise, tested unit found motor mount screw loose, causing motor to kink and blower wheel to rub against lint chute,tightened mount and customer ran a test cycle, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Austin, TX 78727
Kimo
Job Details: 12/05/2023
Arrived onsite for a dryer they is making noise when in use. Upon arrival I ran the unit and found that it was making noise. Upon further inspection I found That the noise was coming from a dim that had gotten stuck inside one of the drum paddles. I replaced it and tested the unit and found. The unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78628
Lou
Job Details: 12/05/2023
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button and the drain pump came on and drained the water out. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Customer advised that t(e unit has failed 2 or 3 times by not draining. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78701
Scott
Job Details: 12/05/2023
Arrived on site for washer making grind noise . Found oil leaking from gear case . During test wash control would hum very loudly . Found control has failed as well. Customer is going to get new washer . Collected 162.36 AUTHO A94P9U. Job complete
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw1
Near Temple, TX 76502
Tyler
Job Details: 12/05/2023
Arrived on site for washer making a grind8ng noise when spinning. Upon arrival confirmed issue found rotor screw had come loose from rotor cause rotor to come loose and cause noise. Tightened screw and tested unit with towels. Found noise no longer present. Call complete
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Georgetown, TX 78628
Sterling
Job Details: 12/05/2023
On arrival verified complaint of hot water not dispensing. Replaced water valve previously diagnosed. Ran test mode and all components activated correctly. No leaks detected during service. Job complete operational test good.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test for lob-sided warming drawer, tested unit and found both glides missing, installed glide kit, tested unit, unit is functioning as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Kimo
Job Details: 12/04/2023
Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the leak was coming from the filter housing. I replaced it and ran water though the unit and found that the leak was gone.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Spicewood, TX 78669
Paul
Job Details: 12/04/2023
Arrived onsite for an ice machine to replace the previous diagnosed parts. I found the system flat and found the suction line very corroded when the drain line at the chassis had been leaking water on it. I replaced the compressor and evaporator. I installed a drier and installed an access valve on the new compressor. I vacuumed the system and it held the vacuum. I went to charge the system and the valve on my R134A bottle had froze up. I tried opening it with pliers and the shaft broke in the tank. Will need to return to charge the system and reassemble the machine. RS for Wed 12/6.; schdld next appmnt for 12/6 WED PM
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Round Rock, TX 78681
Paul
Job Details: 12/04/2023
Arrived onsite for a dishwasher with the lower wash arm making a clicking noise still. The customer stated that after I left the last time it started making the noise again and has done it every cycle since. The customer stated it starts happening right after a normal cycle is started. I started a normal wash cycle and tested the machine. The machine ran normal and sounded normal. After the rinse aid got injected in the cycle and let the machine run about 15 minutes and inspected finding suds to start building up. The arm still was quiet and sounded normal but I suspect that when the customer is using a Cascade complete pod with the rinse aid it is causing to many suds and causing the float to rise and the arm to hit it. I showed the customer how to turn the rinse aid down to minimum and how to lay a butter knife across the float if the noise happens again so the float cannot rise to see if the noise stops. I explained that if this was the issue then they will need to either stop using rinse aid and just use the pods or use the rinse aid on minimum and use a liquid detergent. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78758
Wesley
Job Details: 12/04/2023
Arrived onsite and found temps at -7fc and 38 ff. Adjusted temp for freezer to not overwork to meet tolerances. Fans are good and airflow is not obstructed. No further repair needed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leander, TX 78641
Miguel
Job Details: 12/04/2023
Arrived on site for refrigerator ice maker not working. Found e2 error. Cycled icemaker and confirmed icemaker is cycling just fine. Found Icemaker is not getting any water. Replaced water valve. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Wimberley, TX 78676
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for no ice production, tested unit found water trickling out from the dispenser, removed filter and installed bypass, water flow is now normal and ice maker is filling with water, advised customer to replace filter asap, customer will buy filter and replace it, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Wimberley, TX 78676
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for excessive shaking, tested unit found majority of the holes not punched through and some completely calcified, recommend replacing suspension and basket, ordered parts office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/04/2023
"Arrived onsite for oven not heating properly. On inspection went to turn on the oven, I hit the home key and it asked if I wanted to turn the light on. I turn oven off then back on. I had to hit the key several times and it finally went to preheat. I started preheat at 425? the heating side is working. I installed a new control board and the keys now are working correctly. There was an error of F6E4, I informed the customer to keep an eye on the unit and if the error continues we will have to order the ui. The unit is operating as designed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 12/04/2023
"Arrived on site for breaker tripping. Reset breaker compressor and fans powered on,let unit run,removed cover frost forming on evaporator,powered unit off checked outlet good,plugged unit in ran diagnostics all diagnostic test passed heater powered on,breaker not tripping during each individual test. Exiting diagnostics let unit run reassembly unit breaker did not trip called safety team with results. 7737897830"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78732
Paul
Job Details: 12/04/2023
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the door, closure, hinge, door gasket, and FC light switch. The door and switch are both working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS02
Near Austin, TX 78738
Leonardo
Job Details: 12/04/2023
Arrived on site opened new door and found door damaged. Will order new door office to reschedule ; ordrng 1 W11209971 (Door)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/04/2023
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer had the unit turned off and advised that it had been making ice and then all of a sudden stopped making ice all together. They advised that the unit wasnt even making a sheet of ice and was leaking. Ran it through diagnostics and found all tests working as designed but found water leaking from the reservoir drain cap. Found the cap not fully seated on the reservoir causing the reservoir to leak pretty consistently as a unit was recirculating water. Fixed the issue and tested the unit. Found the unit working and operating as designed. Call complete.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Austin, TX 78729
Maurice R
Job Details: 12/04/2023
Arrived onsite for freezer not cooling. On inspection found that the compressor was not turn on. Replaced the capacitor on the start device from truck inventory(W11631831). The compressor is now starting up and the unit is starting to cool down. Informed the customer that she needs to dedicate a plug for the freezer.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Moody, TX 76557
Jonathan M
Job Details: 12/04/2023
"Arrived on site for a dryer that will not turn on. Inspected unit and work area. The customer advised they were unable to move the timer on the dryer. Removed the knob and found the knob broken. Attempted to use needle nose, pliers, to twist the timer, and found the timer completely seized. Replaced both the timer and the knob and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Del Valle, TX 78617
Scott
Job Details: 12/04/2023
Arrived on site for dispenser not changing type of ice dispensed. Found solenoid sticking in one position . Ordering solenoid and motor if needed . No water leaks detected at this time . Call to set return ; ordrng 1 WP2152713 (Solenoid) and 1 W11671282 (Motor dispenser) and 1 WPW10169511 (Coupling)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78704
Luis
Job Details: 12/04/2023
"Arrived on site. At time of visit no leaks,removed unit from enclosure ran diagnostics water filled pan.ran drain pump,p water drained from pump removed back cover no traces of leaks from tubing or drain pump."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Lou
Job Details: 12/04/2023
"Arrived on site to install previously diagnosed and ordered part(s). Due to the far left burners switch harness shorting out, I removed and replaced the harness and tested the unit. I found the front right burner is taking too long to ignite. I adjusted the burner head and it continued to take too long to ignite. I removed and replaced the burner head and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Joe Z
Job Details: 12/04/2023
"Arrived on site for rc section too cold. Upon arrival checked temperature s in both sections. Got 4.3 degrees in FC,and 28 degrees in RC. Removed rear panel to inspect compressor. Used Uv light and cannot find leak. Compressor is pulling correct amperage. Removed evaporator cover and found ball of ice at capillary tube at top right corner of evaporator. Uploaded picture on SD. Need to order sealed system repair. Ordering compressor,Uv drier, access valve, nitrogen, r600 kit, evaporator and 2 hour weigh. Office to reschedule ; ordrng 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11635510 (Compressor) and 1 W11578004 (Evaporator) and 1 2hrweigh (2 hr weigh)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Georgetown, TX 78626
Blake
Job Details: 12/04/2023
"Arrived on site to install previously diagnosed and ordered parts. I disassembled the oven door and removed and replaced the front panel, inner liner, and all the vertical supports. I also removed and replaced the lower drawer as well. I reassembled and tested. I still found right side of the door not sealing properly. I leveled the unit properly and found no change. I called Whirlpool techline and spoke with Nate 7737942724. Nate recommends replacing the hinges to correct the door sealing issue. I am ordering the hinges to resolve. No gas leaks detected during service. Office to schedule service. ; ordrng 2 W11226493 (Hinge door)s and 1 GCtoreturn (GC to return)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS2
Near Manor, TX 78653
Kimo
Job Details: 12/04/2023
Arrived onsite for a MW that wont turn. Upon arrival I found that the unit was operating. I checked then voltage and found it @120vac with the unit running. I checked polarity and found that it was good too. The cycle completed normally and with no leaks either.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Blanco, TX 78606
Andrew
Job Details: 12/04/2023
"Arrived on site to inspect unit for door not closing. Upon closer inspection one of the anchor screws was sticking out to far causing rubbing on the door causing obstruction. Removed screw and replaced with shorter screw that fit properly, unit is running as intended. Job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Austin, TX 78757
Kimo
Job Details: 12/04/2023
"Arrived onsite to install previously ordered parts upon arrived I uninstalled the MW from the cabinet the install the supports and reinstalled the unit and found no change I The temporarily shimmed the unit so that the twist was out of the chassis so the door could close and the customer could use the MW till the builder can come out and permanently fix the insulation, I amp also orange another trim peace as the one ordered this time was not the correct one and also orange the lamp holder,lamp, and the lamp transformer as we noticed that cavity lamp is not operating. And rescheduled for the 12th of December. ; ordrng 1 W11676904 (TRIM) and 1 WPW10490593 (HOUSNG-LMP) and 1 W10886919 (LMP-BASLES) and 1 W11238401 (TRANSFORMR)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Lago Vista, TX 78645
Lou
Job Details: 12/04/2023
"Arrived on site to inspect cooktop middle burner not turning off. Upon further inspection, I found the unit unplugged and I plugged it back in and tested. While testing, I found the middle burner cap not seated correctly and once it ignited, it put off a very large flame. I adjusted the cap and retested and the unit is operating as designed. Customer advised that the middle burner ignitor will stay on even when its not in use and they demonstrated and advised that the other burner ignitors are coming on as well. I advised the customer that when starting one burner, all ignitors will arc and once the burners have ignited, they have to turn the valve knob to the H in order for them ignitors to stop arcing and demonstrated. Unit is operating as designed and no gas leaks detected during service. Attempted to contact Safety to report my findings and their office was closed. Will contact following business day."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/04/2023
Arrived on site for dishwasher leaking and door making a noise. Found door vent duct hits bottom panel and caused it to warp. This is causing knocking noise. This has also caused restriction in vent causing it to leak. Ran diagnostics and confirmed no error codes. Reset for mon am; ordrng 1 W11038734 (Vent duct) and 1 W11545318 (Panel) and 1 W11573704 (Sheild) and 1 W11579528 (Toe panel)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Temple, TX 76502
Tyler
Job Details: 12/04/2023
Arrived on site for dryer with failing knob and timer. Upon arrival confirmed issue. Replaced timer and knob under Special Project S15110. Found timer dryer working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/04/2023
"WRV986FDEM01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the FC slides and tested. After heating and re-forming the RH RC door gasket, I removed the failed one and installed the replacement. The ice bin door corrected prior fitment issue and substantial ice bin area air leaks. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Harker Heights, TX 76548
Tyler
Job Details: 12/04/2023
Arrived on site for refrigerator making a loud noise when on. Upon arrival confirmed noise complaint and traced issue to screws on evap fan motor assembly bein loose and causin fan to rattle. Tightened screws and found noise no longer present. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78725
Scott
Job Details: 12/04/2023
"Arrived on site for control flashing error code . Ran diagnostics got control,error control. Correct voltage and polarity in outlet . No kinks or cuts in wire harness. Replaced control . Ran preheat. All checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Austin, TX 78747
Scott
Job Details: 12/04/2023
"Arrived on site ,replaced vent and door panel. Ran diagnostics and all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Belton, TX 76513
Jonathan M
Job Details: 12/04/2023
"Arrived on site to install previously diagnose parts. Inspected unit and work area. Came to access to the evaporator area and went to change out the evaporator motor assembly. Found that the Molex connector in the freezer was not inserted into the molex. Plugged in molex M and found, the P5 connector off the control, measuring resistance through the refrigerator and freezer compartment thermistors measuring 3.5 K ohms of resistance. Tested the unit and diagnostics and found all components working and operating as designed. I advise the customer of the issue and told him to call us back if any other issues persist."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Blake
Job Details: 12/04/2023
Arrived on site to inspect dishwasher not draining. I found water inside the tub. I ohmed the drain pump and found high resistance. I removed and replaced the drain pump and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Cedar Creek, TX 78612
Joe Z
Job Details: 12/04/2023
"Arrived on site for not making ice. Upon arrival inspected unit. There is ice in tray, just will not harvest. Found on/off switch has failed. Need to replace ice maker. Replaced icemaker W11284458"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
Arrived on site to diagnose dishwasher not draining. Tested unit and could hear pump bit no draining. Saw a new disposal was installed. Found the knockout was still intact in the disposal. Removed knockout and verified proper draining. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Austin, TX 78744
Matthew
Job Details: 12/04/2023
Arrived onsite to replace faulty switches and knobs. Replaced and tested. Unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Driftwood, TX 78619
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for loud noise during agitation, tested unit found gear case shaft has dropped causing cam not to disengage properly and grind, removed cam and found it cover in oil, got authorization to replace gear case, cam, belt and shift actuator, replaced and tested,unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Maurice R
Job Details: 12/04/2023
"Arrived onsite for rust on the dishwasher door. On inside the rust is at the bottom of door on the left hand side. Customer said they the unit was loud, I ran the unit in diagnostics mode and the drain pump was very loud. While I was checking the pump out during diagnostics cycle. It dripped water on my arm in the same spot as the rust spot. I looked and found the inner gasket is bad on the unit. Ordering gasket and pump and return the door and handle to install at the same time. Water leaks due to the bad gasket that I think is causing the rust on the door. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Round Rock, TX 78665
David Z
Job Details: 12/04/2023
Arrived on site to diagnose washer with loose section. Customer informed me on site that unit seemed to be making some thumping/banging noises. I tested the unit and could not duplicate any kind if failure. I did see evidence of overloading and a couple scraped on the belt cage from unit being overloaded. Advised customer to make sure they are balancing loads and not overloading. No gearcase oil present. No repair needed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78754
Matthew
Job Details: 12/04/2023
Arrived onsite for unit not heating. On arrival inspected and found blower /cooling fan was blocked and causing noise. Uninstalled and found blower not installed properly. Secured blower and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Belton, TX 76513
Jonathan M
Job Details: 12/04/2023
"Arrived on site for a washing machine that has a broken drawer. Inspected unit and work area. The customer stated that the issue is with their fabric softener dispenser as the top piece fell off and he advised that he did not know how to put it back in properly. Found that the dispenser drawer was not fully seated on the top. Fix the positioning of the fabric softener, dispenser drawer, and attached the basil on the top. Tested the unit and the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/04/2023
Arrived on site for washer making a noise. Customer has a video of clicking noise during agitate. Diagnostics shows no errors. Diagnostics completed with no noise or issues. Inspected underneath and found oil leaking. Replaced gearcase and slider. Calibrated machine. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for water leak, tested unit found ice maker overflowing with water, tested unit found valve weeping, replaced water valve and advised customer to monitor, if this issue comes ack, will need to replace UI at this time unit is running as designed, no leaks detected job complete"
We serviced a
UNKNOWN VENTHOOD
Model UXT5530AAS3
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
"Arrived on site to diagnose noisy vent hood. On arrival customer said its noticeable the most on the middle setting (2). We ran the unit for 15 minutes and did not find any kind of noise. Customer showed me a video of the noise, which they also pointed out would lessen when they pushed on the chassis. Noise doesn't appear to be coming from the motor at all. Called tech line, SR7737938556. Tech line advised that noise may be coming from material between the hood and the vent piping. Advised to have builder come out and inspect the vent and ducting and correct any loose material. Left voice-mail for customer informing them to contact the builder to inspect the vent ducting. Call completed."
We serviced a
WHIRLPOOL FREEZER
Model EVL201NXRQ04
Near Kingsland, TX 78639
Gerry C
Job Details: 12/04/2023
"EVL201NXRQ04 Arrived to inspect cooling issues. The customer advised they had experienced warmer than normal temperatures and I found the unit in the in position, but the compressor was not running. Cycling the defrost time, I found the compressor would still not start and testing the circuit, found only 20 VAC getting to the compressor. I removed and replaced the defrost timer and tested. The unit resumed normal operation. No water connections to unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78745
Luis
Job Details: 12/04/2023
Arrived on site. Replaced defective fresh food evaporator checked door seal good.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel showing error code F2E1-stuck key, I removed and replaced the panel fascia and tested and the unit is operating as designed with no error codes. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78738
Leonardo
Job Details: 12/04/2023
Arrived on site to test unit for unit not starting. Test unit and ran unit in test mode and unit worked correctly. Ran unit on regular cycle and unit working as designed job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Round Mountain, TX 78663
Andrew
Job Details: 12/04/2023
"Arrived on site to inspect unit for spray arm falling off and melting on heating element. Upon closer inspection found spray arm separated from plastic attachment causing arm to fall and plastic housing and attachments to melt off. Replaced bad spray arm with new one, tested unit, unit is running as intended job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC1
Near Bastrop, TX 78602
Joe Z
Job Details: 12/04/2023
"Arrived on site for loud noise at end of cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran a spin cycle and hear noise coming from underneath at motor components. Raised unit to inspect. Found rotor has failed with rotor retaining bolt on the floor. Inspected rotor and shaft. Found shaft is good, but found teeth on rotor gear worn. Need to replace rotor. Replaced rotor and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/04/2023
"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Found the unit how to defrost issue in the freezer section. Gained access to the control. I found the defrost thermistor at 39.5 k ohms (-16?F), the refrigerator thermistor reading 3.97 k ohms (62?F) and her freezer thermistor reading 5.14 k ohms (52?F). I checked the heater and found the heater within range. Spoke to SWN was advised the issue would be with me and Control. I defrost the entire unit and replace the control. Tested the unit and the unit is cooling an operating as designs. I advise the customer to give the unit 24 hours to cool and a call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
"Arrived on site to diagnose washer that is leaking when in use. Customer showed me that the water is coming out of the panel, and happened after unit was banging around. Checked unit and found the basket was not fully punched and in need of replacement. Valve is also broken, and back panel dented. Ordering basket, rear panel and valve to resolve. Office to schedule when all parts present. ; ordrng 1 W11486091 (Rear Panel) and 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Wesley
Job Details: 12/04/2023
Arrived onsite and replaced the top to repair cosmetic damage. All checks good. Unit is now operating as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Kyle, TX 78640
Andrey
Job Details: 12/04/2023
"Arrived on site to replace previously diagnosed control box and heater harness assembly, replaced parts and tested. Unit is now running as designed, no leaks detected, job complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Round Mountain, TX 78663
Andrew
Job Details: 12/04/2023
"Arrived on site to inspect dryer for longer then normal drain tines, customer states that time jumps up and will continuously dry with no end in sight. Upon closer inspection while running unit, unit prompted to clean out filter customer stated it regularly says that. Recommend taking off grates on outside of vent, and added a rat cage instead so no airflow will be blocked. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 12/04/2023
"Arrived on site for no cool. Pierced low side pressure in a vacuum,replaced the evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 12/04/2023
Arrived on site for dishwasher needing previously diagnosed pump. Upon arrival reconfirmed issue and replaced pump. Tested unit to verify there where no leaks then reinstalled. Retested and found until working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hutto, TX 78634
Blake
Job Details: 12/04/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the damper and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 12/04/2023
"Arrived onsite for motor function errors and no actuator function. In diagnostics. Found blown board and actuator and pump. Replaced pump and actuator and control. Unit is now operating as designed, advised customer on repair. All checks good. ; used 1 W10913953 ( Shift actuator), and 1 W10919003 ( Pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Austin, TX 78702
Luis
Job Details: 12/04/2023
"Arrived on site for buzzing noise. Customer played recording,added sealer to housing connection ran diagnostics noise is not present at time of repair. ; used 2 4318168 (Sealer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Luis
Job Details: 12/04/2023
"Unit 2230Arrived on site for no cool. Unit powered off,powered unit on compressor powered on removed evaporator cover frost forming on evaporator,checked harness connections good checked heater good. Ran diagnostics all test passed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Tyler
Job Details: 12/04/2023
"Arrived on site for dryer not starting. Upon arrival confirme failure, found door switch broken leading to failure. Bypassed switch and found unit could work. Ordering WPW10237959 door switch to complete repairs. Rescheduled customer for 12/8/23; ordrng 1 WPW10237959 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 12/04/2023
Arrived onsite for not spinning and found cam cracked causing failure to spin. Ordering cam to repair. Office to reschedule. ; ordrng 1 W10721967 (Cam)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78702
Wesley
Job Details: 12/04/2023
Arrived onsite and tested unit for having not finished a preheat properly. Reset control and tested all functions. Temps are accurate and preheating as designed. Advised customer on findings. How to reset the control and to watch for proper door closure because a door that is not fully closed will prevent preheat due to the door switch not being engaged. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Austin, TX 78744
Matthew
Job Details: 12/04/2023
"Arrived on site for damaged door panel . On arrival unit was uninstalled due to floor work, took pic. Replace panel. Job complete"
We serviced a
MAYTAG OVEN
Model MEW9530FZ20
Near Austin, TX 78737
Leonardo
Job Details: 12/04/2023
Arrived on site opened new console found damaged console. We will need to re prefer new console office to reschedule ; ordrng 1 W11624798 (Console)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/04/2023
KUIX535HPS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the faulty cutter grid and circulation pump/level sensor and tested. The unit resumed all normal functions and operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Killeen, TX 76549
Tyler
Job Details: 12/04/2023
Arrived on site for range where inner liner of oven was warping. Upon arrival confirmed issue and found inner liner flooring of oven was warping upwards in front right corner. Called techline and reported findings Sr#7737939046. Techline stated that warping in lower liner is normal and expected to happen. Stated nothing can be done to adjust liner. Reported findings to customer per Techline recommendation. Unit works as designed call complete
We serviced a
JENN-AIR OVEN
Model JMW3430LM02
Near Andice, TX 78628
Maurice R
Job Details: 12/04/2023
Arrived onsite for previously diagnosed parts. Installed the UI and tested the unit with a cup of water. Before the new ui you could not heat a cup of water for 2 minutes because the screen would blank out. After the new ui we heated 3 cups of water up and had the oven heating up to 350?. The ui never went blank!! The unit is operating as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Johnson City, TX 78636
Andrew
Job Details: 12/04/2023
"Arrived on site to inspect unit for clean light flashing. Upon closer inspection found error code f8e4, f9e2. Dried out float switch and cleared error codes, unit now running as intended. Recommended to customer to use liquid soap and not pods due to being on rain water system to help with over sudsing. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Hutto, TX 78634
Blake
Job Details: 12/04/2023
Arrived on site to insect gas range error code. I found error code F3E0. I tested the sensor and found it open. I removed and replaced the oven sensor and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOES3027LS00
Near Bastrop, TX 78602
Joe Z
Job Details: 12/04/2023
"Arrived on site for different components turning on and off by themselves and door. Remains locked. Upon arrival, power cycled unit and door remains locked. Found latch motor has seized. Need to replace latch and control . Replaced latch W11598123 and control W11649136. Test unit by preheating oven to 350. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Blake
Job Details: 12/04/2023
Arrived on site to inspect dryer. I found the dryer heating and cycling properly. I found poor airflow while the unit is running. I removed the vent hose and found good flow from the dryer. The house vent is clogged. I instructed the customer to get their vent checked before using the unit further. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model LBR5232EQ1
Near Leander, TX 78641
Miguel
Job Details: 12/04/2023
Arrived on site for washer now working. Making a loud noise. Confirmed noise is coming from coupler. Found motor was damaged as well. Replaced motor and coupler. Verified operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Troy, TX 76579
Tyler
Job Details: 12/04/2023
Arrived on site for washer making a loud grinding noise. Upon arrival confirmed issue. Found no errors in diagnostics but didntraced sound to rotor screw coming loose from gearcase and not allowing slider to activate properly. Replaced slider and screw from slider kit and found noise no longer present call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/04/2023
"Arrived on site for noise complaint and level complaint. Replaced front left level leg and axle. Replace motor, fan scroll, retainer and harness. Verified operation. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78753
Joe Z
Job Details: 12/04/2023
"Arrived on site to install previously ordered parts. Replaced tub assembly W11460604, all 4 shock absorbers W11316766, stator W113554541, rotor W11314361, and bolt W11557803. Test unit and is spinning correctly without any abnormal sounds. Unit is operating as designed No leaks present at this time. Job com"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78753
Matthew
Job Details: 12/04/2023
Arrived on site as helper to JZ for tub replacement. Job completed
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for spray arm issue, tested unit found spray arm popped off and melted on the heater, replaced spray arm and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Round Rock, TX 78665
Blake
Job Details: 12/04/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Ui control. I ran a diagnostic cycle to calibrate. I then ran a normal cycle and found the unit now operates as designed. No leaks observed during service
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near New Braunfels, TX 78130
Andrew
Job Details: 12/04/2023
"Arrived on site to replace UI due to control not fixing all present items on previous trip. Was able to put unit into diagnostics this trip and ran through diagnostics cycles, unit is running as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
Arrived on site to diagnose icemaker not making ice. Tested unit and found icemaker stuck in harvest location but will not return home. Replaced icemaker and cycled. Verified proper function. Repair complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, TX 78640
Andrey
Job Details: 12/04/2023
"Arrived on site to replaced previously diagnosed agitator, replaced agitator and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Austin, TX 78744
Matthew
Job Details: 12/04/2023
Arrived onsite to replace control and both elements per service pointer. Replaced components and tested. Unit has no improvement. Recommend using a standard breaker or switching to a GE beaker that has had more success with GFCI\AFCI nuisance tripping.
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS01
Near Austin, TX 78736
Leonardo
Job Details: 12/04/2023
Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Matthew
Job Details: 11/30/2023
"Arrived onsite for unit too warm. Found customer complaint was due to surface temperatures getting hot. Oven door glass ,handle and console. Instructed customer on surface temperature limits and that some components have no limit and can get uncomfortable to the touch . Job completed"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76502
Tyler
Job Details: 11/30/2023
Arrived on site for washer needing previous diagnosised gearcase. Upon arrival confirmed issue and installed part. Tested unit and found no abnormal noises and no leaks. Washer works as designed call complete
We serviced a
KITCHENAID RANGE
Model KCGS356ESS05
Near New Braunfels, TX 78132
Leonardo
Job Details: 11/30/2023
Arrived on site to test unit for flames to high. Found unit on LP and orifice on natural gas. Will need LP conversation. Replaced orifice test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pflugerville, TX 78660
Blake
Job Details: 11/30/2023
Arrived on site to inspect dryer. The customer informed me a company came and cleaned her vents recently. I found poor airflow with my vent tester. I removed the vent hose and ran a cycle and found good airflow. I inspected the inside of the vent hose and found no kinks and also clear. I called Whirlpool techline and spoke with Robert 7737915958. The house vent is clogged. I instructed the customer to get their vents checked again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/30/2023
Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs. Compressor humming for five second and pulling 11amps then kicks right off. Charged system with nitrogen at145psi and allowed nitrogen to sit in system for 25mins with no signs of leaking. Under charged refrigerant and allowed to stabilize at 45psi on both low and high side. Compressor now kicking on. Running pressures are -10psi on low side and 80psi on high side. Documented findings with Techline and was advised unit will be submitted for review. Left unit undercharged so it would still run for customer while being reviewed. SR#7737916373