Unit is in apartment 21105. Maintenance unable to locate keys for entry. Office will reschedule. Spoke to CS and elements on hand will need to come from Plainville (the most updated version). Office to reschedule ; ordrng 1 w10856603 (Broil element) and 1 wp9755770 (Bake element)

"Arrived on site to diagnose washer that was making a loud noise when spinning. I tested the unit on high speed spin and could not duplicate any noise. Customer showed me video of a loud screech noise that was alternating frequency up and down repeatedly. Noise doesnt sound like gearcase noise at all. I disassembled the bottom end and found nothing abnormal in the rotor, stator and slider. I did notice the unit is on a leak tray with ridges, and if the basket gets too low it can sit on those ridges and can make some noise if the shield is pressed into the rotor. I lifted the unit a bit and ran again on delicates. Could not get noise to happen. Advised customer to run a few cycles to allow some time for parts to break in, and follow up with additional video if noise returns. If it does we need to return with rotor, stator, gearcase and slider. No parts used since issue could not be duplicated. Call completed."

"Arrived on site to diagnose microwave that is throwing F1E5 error for transformer unresponsive. I tested the unit and heard abnormal sounds coming from the mag area / wave guide. I pulled the top wave guide cover and checked it out with a borescope camera. I found some abnormal spots that look almost like peeling plastic, and don't look like they are just discoloration. Called tech line, SR7739767733 who said to proceed with a mag / inverter repair, and to see if we can get a closer picture or scrape any of the spots. Ordering wave guide cover, inverter and mag. Return visit set for 8/27.; ordrng 1 W10915651 (Wave Guide Cover)"

On arrival verified complaint of squeak. Found squeak during agitate caused by belt skipping on pulley. Gearcase is clean and clear. Replaced belt and splutch assy. Unit is now working as designed job complete installed w11239857 belt and w10721967 splutch

On arrival verified complaint of hood light is always on. Customer stated heard a pop and bulb blew replaced control due to pop and unit is now working correctly. Ran 30 sec cycle to confirm. Job complete installed w11342846

On arrival verified complaint of not cooling correctly and noise. Ran temp check and found the RC section set at 33 and its at 35. Fc is set at 0 and is 0. Damper is making noise. Recommend replacing damper assy. Ordering WPW10479155 damper. Reschedule for 8/28 ; ordrng 1 WPW10479155 (Damper)

"On arrival verified complaint of unit has a damaged door from a material burning on it. Replaced inner glass and inner panel as all other parts are clean and clear of the burnt material. Checked breaker and found breaker is rated to low. It is a 30 amp breaker and unit needs a 40 amp breaker, advised customer to replace breaker and retest unit. If still tripping then call for service. Job complete installed w11617223 frame, and wpw10618107 inner glass"

"Arrived on site for no lights. Diagnosed a defective led,installed updated led kits,powered unit on all leds working as designed. Used w11683242"

"WFE525S0JS4 Arrived to inspect breaker tripping. The machine had already had the element service and heating regimen, but tripped afterwards at an unacceptable amount. Removal of the lower cover and accessing the terminal, I found the cord had every conductor intricately wrapped, likely causing immense and unwanted electrical interference, causing subsequent breaker tripping. I corrected the issue and performed a complete preheat to 500F and allowed additional cycling time. Operational test good."

"NTW4516FW4 Arroved to inspect non-operation. I found the machine on,y had a single water connection and it was on the hot valve. I advised the customer that with a single water connection, it must be placed on the cold and the machine must be set to Tap Cold only. Testing revealed the machine operated after the water connection was corrected. No leaks observed during service."

"KRFC704FSS00 Arrived to inspect no ice. The FC was 6 degrees, RC 43 degrees. The ice maker would not rotate within test mode 120 and several of the tests showed the mode not advancing as expected. There was no voltage to the ice maker, that had been recently replaced by a prior service provider. No voltage was present at the Triton UI. Office to order parts. No leaks observed during service. Additional controls ordered in case of need. ; ordrng 1 W11131873 (Orion Control) and 1 W11099702 (Triton UI) and 1 W11333076 (HV Control)"

"KRFf577KPS02 RG : Arrived on site for a no cool. Upon inspection found refrigerator was not cooling at all and heard the start device trying to turn the compressor on but failed. Then the start device clicked on following a buzzing sound of the compressor then it failed again. Installed start device failed again after install. No leaks seen anywhere sealed system required to fix issue. Please allow two hours for the sealed system repair. Please allow 2 HOURS all copper; ordrng 1 W11574734 (Compressor) and 1 w11394387 (Evaporator) and 1 W11506635 (Service Port) and 1 WPW10143759 (Uv dryer) and 1 2HRS (Sealed System Service, All Copper)"

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker leaking water, I removed and replaced the ice maker and tested and unit is operating as designed with no further leaks. No water leaks observed during service, job completed. W11692161"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed he unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Water entered the unit and the motor failed to come on. I advanced through testing and found the dispenser, drain pump,and heater all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613479"

"Arrived on site to test unit for door gasket not sealing properly. Upon arrival customer showed me the gasket clips have popped out of the holes. Found the clips are too skinny for the holes and dont hold. Replaced gasket (W11542153) and tested, gasket is now secured and unit is functioning as designed, job complete."

"Arrived on site to test unit for smoking. Gained access to backside of the unit and removed panel, inspected all wiring and connections and found no signs of any shorts or broken wires. Turned on a bake cycle and noticed the smoke was forming inside the oven cavity. Informed manager that this is completely normal with new units. There is a coating on the elements and liner that needs to get burned off before the first use. Recommended to the manager that before any residents move in to run a burn off cycle in all new unit. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for buzzing noise and frost buildup on food. Upon arrival customer presented a video of the noise, coming from the RC and sounds like fan blade hitting ice. Inspected unit found evaporator cover in the RC encased in ice. Unit has a defrost issue. Will need to order thermistors for the RC. Customer also stated that food in the FC gets frost on it constantly. Inspected gasket and frame and found the bottom of the vertical mullion is pulled out too far causing the gasket to not create a perfect seal along the bottom horizontal frame. Will need to pull the bottom frame to match the vertical mullion and seal it with silicone. Ordering parts, no parts installed, rescheduled for 08/28.; ordrng 1 W10316760 (Evap Thermistor kit) and 1 W10316760 (Ambient thermistor kit)"

"Arrived on site to test unit for F8E1 long fill error code. Found error code stored. Ran diagnostic cycle, all components are engaging. Inspected water lines and found valve is clogged with sediment causing valves to open and close improperly. Unit will need a new valve and control as precautionary. Ordering valve, no parts installed, rescheduled for 08/28.; ordrng 1 W11096268 (Valve) and 1 W11130934 (Valve harness)"

"Arrived on site to test unit for error code and draining issue. Upon arrival customer stated unit is flashing F8E4 error code and drain pump is making a strange gurgling sound. Tested unit, found F8E4 overfill switch open and F9E2 drain motor electrical problem errors stored. Activated drain pump and heard the gurgling sound, unit will need a drain pump. When removing drip pan found sudsy water present which activated the overfill switch. Replaced pump and motor assembly (W11545764), tested unit, unit now drains properly. Advised customer on the uses of pods. Advised customer to use liquid soap due to soft water system in the house. Also advised that 1-2 tbsp of soap is all the unit needs. When using too much soap unit will oversuds and trip the overfill switch. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator that is making a beeping noise. Inspected unit and work area. The customer advised that the unit worked great after the last repair for about two weeks and then it made a beeping noise when he went to dispense ice. He advised that it was beeping at him for quite a while, and was flickering lights on the user interface. He stated that it stopped after a few hours and has been working fine over the past few days since he called in. However, he wanted to have it checked because it sounded a lot like it did previously. I tested the ice and water functions and could not get the issue to replicate. I ran the unit through diagnostics and checked all components. I found all components working and operating as designed without replicating the failure. I called Whirlpool Techline and spoke to Joe SR# 7739769439. He had me specifically run back through the DC loads to ensure that there was not a DC short. We ran all fans, lights, ice maker, and damper control without a loss of power. He advised that it could be an electrical supply issue, but he could not fault the machine because all the components were working and operating without causing a failure. He advised that generally speaking, if there was a DC Short within the unit, it would happen every time one specific component was working. He advised to have the customer take a video of what is happening and try to reset power to see if it may be an issue with his electrical supply. He advised to make no repair at this time. Call complete. No parts were installed."

"Arrived on site for a dryer that is taking a while to get the drum to turn. Inspected unit and works area. The customer advised that she can hear the motor running, but that the drum can take anywhere from a few seconds to 30 seconds to actually start tumbling. I test the dryer and found the drum immediately start turning with no clothes in it. I tested the dryer, holding the door switch and trying to provide some resistance against the drum. I found the belt slipping across the drum, causing the issue. I checked the belt and found that the belt was completely stripped and did not have enough grip to continue to turn the basket. Ordering the belt, rollers, idler pulley, and will return with previously sent parts. I rescheduled the customer to 8/28 per their request.; ordrng 1 279640 (Idler pulley) and 1 661570V (Belt) and 4 WPW10314173 (Rollers)s"

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the unit makes screeching noises during agitation and spin. He showed me a video of the sound that it makes during operation. I did confirm the customers complaint and ran the unit through a diagnostic cycle. I could not replicate the sound coming from the washer. I cant access underneath and found all parts. Were in good shape. I started wiggling the cam from side to side and found a slight screeching noise coming from the top of the driveshaft. I remove the agitator and found the spanner not completely loose from the drive block retainer, causing the dry block to scrape against the basket when the basket moved from side to side. I tightened the spanner nut down onto the drive block to create a better connection and test of the unit. The unit began to work and operate as designed. I had the customer run a load of clothes in the washer and we found the unit agitating and spinning as designed with no abnormal noises present. Call complete. No parts were installed."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I installed the fill tube extension and Adam perma gum around the edges of the bill to. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. 212643 and WPW10496649.

"Arrived on site for a refrigerator. That is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does not dispensed crushed ice, but also does not really dispense ice either. They advised that they may get one or two cubes that come out but it will not dispense any further ice. I found that the model number was different than what was originally sent over and checked with claims to make sure that we could get it covered. I was advised that the model information sent over was similar enough that they would update the information with the extended warranty. I checked the impeller on the dispenser motor shaft and found that the impeller was completely stripped, causing the issue. Ordering all parts needed for repair in the office. Will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket) and 1 WPW10317991 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

Arrived onsite for a range with the door not opening. The tenant stated that the door open but it makes a weird pop. I found the left side passive hinge bad causing the door to drop and make the noise. I replaced the hinge and tested the door. The door is working as designed. Call complete. INSTALLED WPW10299227.

Arrived on site for a dryer that is overheating. Inspected unit and work area. The customer advised that they have to unplug the unit when the unit is not in use because the unit will heat when its in the off position. I gained access to the element and found the element was grounding against the housing. I replaced the element and checked all other components. I found all other components within range and showing that they were working properly. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete. 279838.

"Arrived on site to inspect unit for door not latching. Upon closer inspection found door latch to round and wouldnt fit into lock, bent latch to properly fit into lock, unit is running as intended. Job complete. NO PARTS USED."

"Arrived on site to install previously ordered parts. Had to break off wash plate and break off washplate mount from gearcase. Replaced gearcase W11454734, and the following 3 parts due to being covered in gearcase oil and becoming slick, cam W10721967, belt W11239857, and actuator W10913953. These parts only took care of the gearcase leaking oil issue. Need to replace hub to address noise and basket not spinning and agitating correctly. Ordering hub. Rescheduled from home. Customer is requesting sooner service and same tech JZ only. Office to reschedule ; ordrng 1 W10528947 (Hub)"

"Arrived on site to replace previously diagnosed RC door gaskets, replaced gaskets, molded gaskets using heat gun, doors are now sealing properly, job complete installed 2xW10830046"

"Arrived on site to test unit for not igniting properly. Upon arrival customer stated after using burner for awhile, then turning it off, ignition will not be immediate the next time they try to ignite. Unit is receiving the proper spark and gas flow. Middle burner is struggling to ignite even after burner head adjustments. Will need to order front center burner head assembly and additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 08/28.; ordrng 1 W10617818 (Center burner base) and 1 W10617815 (Center burner cap) and 1 W10617473 (Center gas valve)"

Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the springs bushings and friction pads WP8268990 WPW10337934 WP8268961. Unit is operation as designed. No water leaks observed during service.

"Arrived on site to diagnose noisy dryer. Ran unit and confirmed screeching from interior of unit. Disassembled and found the belt tensioner pulley was almost completely seized. I removed the pulley and wiped down the support, and replaced 4 rollers as well. Reassembled and verified proper operation. Parts used - 4392067"

On arrival verified complaint of some lights not working. Spoke to SC and waived diag. Inspected unit and found bad led modules. Replaced FC and some RC. Found top right RC module on side wall is foamed in and unable to be removed. Module cracked and liner was pulling and not giving free. Spoke to TL Drew 7739766998 and was found to be NR. Advised customer to follow up with KA CX and AIG warranty. Job complete installed w11683242

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w11182108 bake and w10856603 broil."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w10856603 broil and w11182108 bake element"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dryer, compressor, and access valve and charged the unit up with 250 psi of nitrogen. I found no leaks detected for 20 minutes. I vacuumed down in the unit -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 6 ounces of R134a refrigerant. I found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11654344"

"Arrived on site for a washing machine that is draining when it feels. Inspected unit and work area. The customer advised that he may have sold his issue as when he initially installed it, he had the drain hose hooked up to a garden hose that was laying on the ground. he advised that when the unit would fill, the washer would drain out through the garden hose. I did stated that you looked at the installation instructions and saw that he was supposed to raise up drain hose anywhere from 36 inches to 44 inches high and once he did that, the unit has been working ever since. I ran the unit through diagnostics and did not find any stored error codes. I found that the customer does have the unit hooked up to a garden hose that runs about 30 feet long. I did explain to the customer that that can cause issues with the slow drain as well as potentially a siphoning condition once the unit stops draining. The customer stated that he is working on his house and that it will be installed with normal installation once the renovation is done but it was still a few months away from being completed. I ran the unit through an auto test and found the unit working and operating as designed. I told the customer that the unit is working as its designed. Call complete. No parts were installed."

"Arrived on site for washer mak8mg a loud noise and not washing. On arrival found actuator arm broken and cam ruined due to it. Replaced both parts then tested washer, found no leaks and washer working as designed. Call complete"

"Arrived on site for washer needing gearcase w11393685, ui w11135391, and suspension w11130356. Installed parts then tested washer. Found it working as designed with no leaks, call complete"

"WFES3030RS0 Arrived to inspect breaker tripped. I found the breaker tripped only at the point the oven was turned on. Removal of the lower cover and accessing the terminal, I found the cord had the ground wire wrapped around all of the other conductors several times, likely causing and unwanted electrical interference, causing subsequent breaker tripping. I corrected the issue and performed a complete preheat to 500F and allowed additional cycling time. Operational test good."

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I found the control panel display showing error code F6E1-UI/ACU communication error. I cleared the code and tested the unit and while testing, I found some of the selection indicator lights on but the selections werent being used at the time. Also found a large amount of moisture inside the control panel display (photo) and indicator lights. I removed the top panel and found a large amount of moisture built up on the underside of the panel (photo). While testing, I attempted to cancel the cycle and the UI failed to respond and after several attempts, it finally turned off. I found a large amount of moisture inside the unit and on the inner door glass (photos). I retested again and found the unit heating, but its not getting hot enough and I could see the element illuminating, but not as bright telling me the coils are not getting properly energized. I tested airflow to the unit and both tests passed. Due to the amount of moisture built up inside the control panel UI (photo) and it not responding properly (F6E1), I am ordering the control panel and will return with all prescreened parts. Scheduled return service for 08/27/24. Returning tech to replace the control panel and element and clean out the inside of the unit from lint and any water inside. No parts installed.; ordrng 1 W11351728 (Console)"

"Arrived on site to inspect dishwasher door with rust. Upon further inspection, I found rust around the vent opening (photo). I removed and replaced the outer door panel and unit is operating as designed as customer had a wash cycle going when I arrived. No water leaks observed during service, job completed. W11613483"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and found the recirculating pump not functioning. I removed and replaced the pump and retested and the new pump is defective. I tested voltage to the recirculating pump and found 12VAC. I am ordering the recirculating pump and scheduled return service for 08/27/24. Unit left turned off and no water leaks observed during service. ; ordrng 1 W11542867 (Recirculating pump) and 1 W11034363 (Main control) and 1 W11126268 (Pump harness)"

"Arrived on site to inspect washer not spinning and not draining all of the water. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1-long fill and F2E3-control failure. I cleared the codes and continued with testing. While testing, I found the unit would not stop filling with water and once the tub reach approximately 1/3 full, I cancelled the test and the drain pump came on,but failed to drain all of the water out. I gained access to the main control and found the water level pressure tube not connected to the main control (photo). I reconnected the tube and attempted to calibrate the unit and the drain pump came on and when the unit went to calibrate, it shut down and the panel flashed the F3E2 error code-water level sensor failure. I blew through the sensor tube and attempted to recalibrate and it continued to shut down and show the code. I removed and replaced the main control (F2E3) and blew through the sensor tube again to clear it and calibrated the unit. I then placed the unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed. W11513246"

"Arrived on site to inspect gas range leaking gas. Upon further inspection, the customer advised they had left the home and forgot to turn the oven off and when they returned, they could smell a gas odor in the home. Customer had the gas company check the home and was told the range was the problem. Using my gas leak detector sniffer, I tested the cooktop burners and found no gas leaks present. I tested the oven on Bake at 350 degrees and allowed it to cycle several times and did not find any indications of a gas leak. I pulled the unit out and placed the sniffer at all gas lines and connections and no indications of a leak. Using my liquid leak detector, I tested all connections including the gas line connection at the wall and found no leaks. I checked the gas shut off valve in the cabinets to the right side of the unit and found no indications of a leak. I tested the sniffer by turning the front left burner on without flame and it indicated gas odors being emitted from the burner. Once I turned the flame on and allowed it to burn off the gas, there was no indications of a leak from the sniffer. Customer was present during testing and I advised the unit is operating as designed and no leaks were found. I recommended the customer use the unit as it is safe for use. No gas leaks detected during service, job completed. No parts installed."

Arrived on site to inspect dishwasher not starting cycle. Upon further inspection placed unit into diagnostics and observed error 3-2 and 8-1. I found that the unit did not have incoming water. I cleared the codes. The customer informed me that he had to shut off his hot water in the previous days. I was able to verify that this was the direct cause for the dishwasher not starting a cycle by turning on the cold water supply to the dishwasher. Dishwasher is operating as designed and customer is going to get his hot water supply fixed. No parts used no water leaks observed during service.

Arrived onsite to replace leaking tub. Replaced tub and transferred over parts. Also gave mod/sn tag to owner as it would not directly stick back onto the new tub frame. Tested and unit is now functioning properly. Job complete

"Arrived on site for control,showing stuck key on screen. Removed doors and attempted to pull out. It does not move. Customer says 2 people were required to put it in on last repair. Office will cal to a duel 2 man, ; ordrng 1 2manjob (2 man job)"

Arrived onsite for unit not reaching temperature above 375 and not maintaining temperature. Ran cycle at 400 degrees. At402 degrees the internal light turned on and door opened slightly. Door would not close without a push until temperature was under 400 degrees. Called tech line and spoke to Jake SR#7739763037. Recommended replacement Latch assembly. Also found door opens past 90 degrees. Also ordering hinges. Set to return Aug 27.; ordrng 1 W11029221 (Latch) and 1 W11568941 (Lef doo hinge) and 1 W11568813 (Right door hinge)

Arrived onsite for unit with no power. On arrival inspected unit. Found breaker tripped. Cycled power and tested. In diagnostics ran broil element and energized with no issues. Ran bake element and energized with no issues. Canceled and ran a bake cycle at 400 degrees and cycled with no issues. Customer set a timer for 30 minutes to allow for burn off. If symptoms persist recommend builder replaced breaker with a higher tolerance and less of a nuisance tripping for example GE 40-50amp breaker. No component has shorted to cause breaker to trip. Job complete. No parts replaced.

"Arrived on site for gets too hot upon arrival, customer states that clothes shrink and very little lint. Upon arrival test polarity and is 349 from L1-L2. Removed rear panel to inspect element and is good. All other components test good as well. Ran temperature test using thermocouple at end of exhaust tube. Test on high , medium and low setting. Got High 160,117, Med 156,113, Low 152,109. Contacted tech line for assistance. Spoke with Leon. Explained issue and test results. Tech said seems that all is correct with temperatures and thermostat is responding and is only recommending replacing Temperature selector switch and thermostat. SR#7739762725. Ordering temperature switch. Office to reschedule ; ordrng 1 W11050715 (Switch)"

"WFG550S0LZ4 Arrived on site for F1E0 error. Upon arrival, confirmed error on display F1E0 internal board failure. Proceeded to replace W11620570 control. Tested unit and now unit is functioning as designed."

"WED5605MC0 Arrived onsite for unit stopping mid cycle. Upon arrival, customer mentioned they use the Normal cycle more often. Tested on both Normal and Timed Dry and produces same temp offset. The offset is 120 to 167 degrees F. Unit is not getting hot enough and might possible need new element or thermostat. Weight call for 2nd man due to unit being stacked (picture attached) . Customer prefers morning appointment at 9am. Office to reschedule ; schdld next appmnt for 8/27 TUE AM"

"WFW560CHW4 Arrived on site for unit having no water. Upon arrival, entered diagnostics and found F8E1 long drain. Cleared code. Proceeded to check shut off valves and it was shut closed. Opened valves and retested in diagnostics. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"WED4616FW0 Arrived on site for door not closing. Upon arrival, found catch to be loose. Proceeded to replace W11429587 catch. Tested unit and now unit is functioning as designed."

"Arrived on site to inspect unit for not completing cycle. Upon arrival customer stated certain times unit will not respond other times unit will start cycle and stop somewhere after leaving display blank. Found error codes F7e7,f3e1 present for pressure system and motor speed found pressure hose intact and not blocked meaning pressure sensor at control failed. Replaced control and actuator due to failure. Tested unit, unit is running as intended. Job complete. USED W11657965 W11212745"

"Arrived on site to inspect unit for leaking from underneath. Upon arrival customer stated unit would fill and over flow with water while unit was off. Found fill valve pave weeping causing leak. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Left faulty water valve with customer. Job complete. USED W11175771"

"Arrived on site to inspect unit for over heating and vent screen being ripped causing damage to clothes. Upon closer inspection found thermistor allowing unit to get hotter then designed. Replaced thermistor tested unit temperature is now within range. Informed customer of stuff build up on heat vent is from excessive use of dryer sheets, informed customer dryer sheets can melt to vent and to be wary of over use. Job complete. USED WP8577274"

Arrived on site to test unit for not starting. Found thermal fuse was reading open. Replaced fuse(W10909685) and unit now working as designed. Unit failed a ventilation test. Advised customer to have vent cleared by professional. Job complete.

Arrived on site to test unit for not drying properly. Found exterior vent damper was stuck shut with stucco. Stucco was repenting damper from opening and causing poor ventilation. Removed obstruction and unit now working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for water leaking from FC. Found drain tube was clogged preventing proper draining. Removed restriction and ice buildup. Unit is now working as designed. Ran diagnostics on ice maker and working as designed. No leaks detected at this time. No parts replaced. Job complete.

"Arrived on site to replace previously diagnosed defrost heater, replaced and tested, unit is now running as designed, job complete installed W11626107"

"Arrived on site to replace previously diagnosed RC evaporator fan, replaced fan harness and control as precautionary, unit is now running as designed, no leaks detected job complete installed W11033168, W10843055"

"Arrived on site to test unit for water dripping, tested unit found water valve not sealing properly, replaced valve and tested, unit is now running as designed, no leaks detected job complete installed W11038689"

"Arrived on site to test unit for water leak, tested unit found water dripping from diverter, replaced assembly and tested, unit is now running as designed, no leaks detected job complete installed W11460945"

Arrived on site for oven not reaching temperature. Diagnostics shows no errors. Tested all components and verified operation In test mode. Attempted to access board for sensor reading but Unit is too tight inside the wall and does not slide out. Bottom is not built level and sides are to tight. New home so I referred customer to builder in order to make oven accessible for any future repairs. Ran both ovens to 350f. Temps within range of test. Advised customer to let unit heat 10-15 min after preheat is complete before putting in food. Call complete.

Arrived onsite for a refrigerator with condensation forming on the FC door. I found the freezer temp adjusted to the coldest setting and I changed it to the recommended setting. I found the door out of adjustment and not hitting the mullion good at the top of the door and this is where the condensation was forming. I adjusted the door as much as possible to correct this. I found the gasket sealing properly. If the issue continues the door will need to be replaced. Call complete. NO PARTS INSTALLED.

"Arrived on site to replace drum diagnosed on previous trip. Upon closer inspection found new drum is out of round and makes rhythmic thumping. Reached out to office, office stated with video of original drum. Would be best to replace both seals instead of whole drum. Ordering seals. Office to reschedule. ; ordrng 2 W11189144 (Seal)s"

Arrived on site and replaced drip pan(w11457241) per service pointer W11092686 for evap frosting over. Used part from work order 422230. Unit now working as designed. Job complete.

"Arrived on site for oven repair oven doesnt not have long enough power wire to be pulled out. Advised customer he will need to get with builder to make unit accessible for repair. Per service queue, unit requires a control. ; O-emld tckt"

"WTW5057LW0 Arrived on site for lid lock flashing. Upon arrival, tub was full of water. Entered diagnostics and found F9E1 long drain and F7E6 motor circuit open. Inspected lower harness and found severed harness (picture attached). Ordering W11643701 lower harness. No water leaks present at this time. Customer agreed to reschedule on Aug 28th. Customer request to be on cancellation list; ordrng 1 W11643701 (Lower harness)"

"Arrived on site for refrigerator not cooling, customer says things on top not cold and things in bottom stayed cold. Freezer was good. Unit stopped making ice. Unit was left unplugged. Diagnostics shows all fans working suspect defrost issue again and suspect water got frozen as well. Icemaker passed test and filled. Found door gasket torn. Recommend refrigerator cover and door gasket. Will submit for authorization. Left unplugged. ; ordrng 1 W10917312 (Door gasket) and 1 Authorization (Authorization)"

"Arrived on site for oven not heating or keeping temperature. Removed from wall. Verified 243 v coming in. 127 each side to common and ground. At board. Thermistor reads 1.1k pr-pr. Bake element pulls 12 amps. Bake pulls 17 amps, convection pulls 14 amps, and 15 amps. Checked temperature and average was about 15 below. Used calibration and added 5 degrees. Now within range. Verified operation. Call complete. No parts."

"Arrived on site for washer not operating. Found f8e1, f2e1. Found water valve plastic was broken off. Replaced water valve. Reassembled and verified operation. Call complete. W11038689"

"WTW6157PB0 Arrived on site for unit no power. Upon arrival, unit was unplugged. Plugged in to power and unit powered on. Entered diagnostics and found no stored errors. Facility does not have a water supply hook up. Store manager will contact us back once water hook up is available and if an issue occurs. Unit is functioning as designed at this time. No parts replaced ; ordrng 1 W11457841 (Strike) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W11195971 (Stator)"

"WED6150PB0 Arrived on site for unit not heating. Upon arrival, exposed terminal block and found power cord mis wired (picture attached). Corrected wiring and tested. Unit now functioning as designed. No parts replaced"

"Arrived on site for dryer making noise. Noise occurs while spinning, black residue from wheel. Replaced wheel with repair kit. Also found large lint ball in blower creating noise. Reassembled and verified operation. Cal complete."

"Arrived on site for washer not staying balanced. On arrival found no oil leaks, valve issues, or error codes. Found belt and cam intact. Found back right suspension or weak and replaced rod kit w11396716. Tested unit with towels and found it stable with no leaks. Call complete"

"Arrived on site to test unit for condition building up on FC gasket, tested unit found gaps around FC liner and sealed them with adhesive but will need to install foam strips on next appointment to fix issue rescheduled for 8/28 installed W10841140; ordrng 4 W11159728 (Foam strips)s"

"Arrived on site to inspect unit for turning off and on randomly. Upon closer inspection found unit trips breaker during use of oven and cooktop and randomly when unit is not in use. Unplugged unit flipped breaker, breaker tripped with unit unplugged. Checked voltage at terminal between red and white 122 between black and white 122 between red and black 244 polarity and voltage checks out. Checked amp draw on bake 10.4 and on broil 14.7 both within range. Called tech line to document SR#7739767932. Replaced broil due to reading slightly higher. Job complete. USED W10856603"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557671,wpw10143759,w11506635"

"Arrived on site. To inspect unit for fc door not shutting. Upon closer inspection found freezer catching on lower portion of door. Added washers to give door better clearance. Tested unit, unit is running as intended and door is shutting with little to know force. Job complete. USED 2 WP489467"

"Arrived on site to replace previously diagnosed clutch, slider, gear case and rotor, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W10754448, W10734521, W11449841, W11260138"

"Arrived on site to diagnose washer that is vibrating / out of balance. On arrival I found 1 towel in the unit which had tried to spin. Attached picture. With only 1 towel the unit does not balance and there is a massive gap of no weight. Tested suspension, gearcase is good as well. Ran high speed spin with and without towel and found no abnormal vibrations with balance. Unit working as designed, unit just needs to have a balanced load. No parts needed."

"Arrived on site ,replaced console . Ran diagnostics. All checked normal. Unit passed wash test and key pad test . No water leaks detected at time of service. Job complete ."

"2-103Arrived on site for hot surface light staying on . Found switch failed . Ordering switches . Set return 8/27. Left unplugged . Spoke with MS ,we can push it thru . No parts installed . ; ordrng 1 WPW10434452 (LF switch) and 2 WP3149404 (Lr &rr switch)s and 1 WP3149400 (LF switch)"

"Arrived on site for washer not starting cycle . Ran diagnostics got latch error code , during test wash , lid would just click . Replaced lid latch W11670519. Reran diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete"

Arrived on site for dishwasher not washing properly . Ran diagnostics got 4-3 error code . During wash test motor never came on . Getting correct voltage . Replaced sump and motor W11025157 . Re ran test wash . All checking normal with unit . No water leaks detected. Job complete .

"Arrived on site for dishwasher not drying properly . Ran diagnostics , no error codes . Passed wash test element got warm but not hot . Found some oxidation on element and getting high resistance . Replaced element W10518394. Reran test wash . Element is heating properly . Customer is using rinse aid . No water leaks detected. Job complete"

"Arrived on site ,replaced ice bin W11185686. Unit is dispensing cubes . Job complete ."

"Arrived on site for range tripping breaker. On arrival found incoming voltage was 243(L1-L2), 121(L1-n), 121(L2-n), 0(g-n) and amp draw steady between 10 & 14 amps to elements during tests. Replaced bake and broil elements and tested unit bake and broil for 1hr and instructed customer give allow unit to cook on bake/500 for an additional hr after repair. If issue returns unit could need a new breaker installed."

"Arrived on site for dryer taking to long to heat. On arrival found element, and thermal cutoff and fuses all functioning. Found dryer and control working. Ran dryer on two timed dryer high heat cycles and found first test when connected to wall vent and unit showed signs of wall clog. Found with a scope in wall vent that lint was clogging air path. Instructed customer on how to preform a dryer vent cleaning in wall of home. Unit works as designed. Call complete"

"Arrived on site for refrigerator not dispensing ice. On arrival confirmed issue and found auger motor and Impeller broken. Replaced w11378860 spacer, wpw10309864 divider, w11671282 motor, and wp63052-2 impeller. Tested and found dispenser working as designed. Call complete"

"8/21/24 16:43: CS rspndd 8/21 WED, Arrived on site to inspect refrigerators for condensation forming between the doors. Found spots of condensation building at the bottom 1/3 of the ice box on the door and at the bottom 1/4 of the FC door. Took multiple pictures and discussed findings with engineering to decide how to proceed. Job complete"

"8/21/24 16:33: CS rspndd 8/21 WED, Arrived on site to inspect refrigerators for condensation forming between the doors. Found spots of condensation building at the bottom 1/3 of the ice box on the door and at the bottom 1/4 of the FC door. Took multiple pictures and discussed findings with engineering to decide how to proceed. Job complete"

"Arrived onsite for unit it making ice. While trying to access diagnostics found UI rot responding properly. Finally managed to get to test 120, ice maker harvest and harvest got stuck midway dumping the cubes but leaving the tray inverted and stuck. Attempted to run test again and UI would not respond. Replaced UI and ice maker due to not responding properly. Replaced both and tested. Unit is now functioning properly. Job complete used w11646196 and w11404239"

Arrived onsite for unit not making ice. On arrival ice bucket was about 3/4 full. Customer stated after repair was not making ice. Now is making ice. Ran ice maker test and had no errors. Ran fan test and all fans are functioning. May be consuming faster than production. Selected fast ice for customer and customer will monitor production over 24 hrs. Unit is functioning as designed. If symptoms persist recommend emitter/ reciver and ice box fan . Job complete

Arrived onsite to replace cracked capacitor. Replaced and tested. Unit is now functioning properly. Job complete. Used w11395618

Arrived onsite for ice machine that not producing ice. On inspection turn unit on and immediately water started to leak out of the reservoir drain pump. On further inspection found that were the pump connects to the reservoir is cracked. The water is leaking out faster then the unit can make ice. Ordered a new reservoir. No parts installed during service. Office to reschedule when parts arrive.; ordrng 1 W11614101 (Water reservoir)

"Arrived on site for washer not removing fabric softener. On arrival confirmed failure and found cold side valve failing. Replaced valve w11688995 and tested unit, found fabric softener dispenser and no leaks. Call complete"