Arrived onsite for erratic behavior. Control beeping and the heater stayed on one time. Unit is operating properly at time of service. Reset unit and advised that ongoing issue would warrant a control replacement. ordrng 1 WD21X22276 (Control)

Arrived on site to test unit for no ice production. Found icemaker continuously running and not stopping. Recommend ice maker replacement. Customer stated she would contact when wanting to move forward with repair.

Arrived onsite for not washing. Tested and found wash motor will not energize. Ordering sump and motor to repair. Office to reschedule. All else checks good. ; ordrng 1 W11025157 (Sump and motor)

"Arrived onsite for previously diagnosed parts. On inspection I tested the cap, magnetron and transformer. I then put the new fuse in and plugged it in and the fuse blew again. I then tested the door switches and the monitors switches and they were good I pulled the magnetron out in did a physical check to see if there was any burnt spot on it and in the wave guide. They both looked good. Informed the customers that we will be in contact with them next week.; O-emld tckt"

"WRS325SDHZ08 Arrived to inspect interior light issue and cooling in RC. I found the RC door switch had failed and required replacement. The damper appeared to work as designed and all other functions were present. I am suspicious the issue was wholly due to the switch, both electrical and preventing full door closure and we will need to instal the replacement prior to any other parts. No leaks observed during service. ; ordrng 1 W11123941 (Light Switch, RC) and 1 W11645127 (Diffuser)"

"Arrived on site for no cool. Removed evaporator cover found traces of oil on fresh food evaporator,ran test 4,during test 4-4 some frost forming then can hear moisture freeze exiting cap tube. Ordering a new evaporator,compressor,drier and 3 way valve. ; ordrng 1 W11505166 (Evaporator) and 1 W10779331 (Compressor) and 1 W11590197 (3 way valve) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 WPW10239732 (Frz evap) and 1 Nitrogen (Nitrogen)"

Arrived on site to diagnose refrigerator that is leaking water in the RC. Found water puddled under the deli drawers. Traced water back to a crack in the reservoir. Ordering new reservoir to resolve. Office to schedule SOP part. ; ordrng 1 W11566768 (Reservoir)

Arrived on site for washer not spinning out load . Ran diagnostics for wl sensor error . Ran test wash and unit timed out in spin cycle and kicked pump on . Ordering Control and lower harness if needed . No water leaks detected at this time. Call to set return ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)

Arrived on site for noisy washer . Ran diagnostics and got secondary wash motor error . Ran test wash motor was sounding off . Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump motor)

Arrived on site to test unit for unit sparking. Found unit sparking from support due to rack. Called Techline and will replaced support and touch up the paint. Office to reschedule SR#7736549234; ordrng 1 W10840759 (Support) and 1 Graytouchuppaint (Gray touch up paint)

"Arrived on site and inspected washer I have found Agitator is wobbly, attempted to remove agitator and it is seized. It will need to be broken off and replaced. Washer it will spin properly but agitation movement isnt good. Will need to bring back all Pre-screen parts, Will need two hours to rebuild washer.; O-emld tckt"

"Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found the unit filling, but not pumping any water. Removed sump and found DOA wash motor. Ordering sump and control. Return visit set for 6/6; ordrng 1 W11613479 (Sump) and 1 W11637581 (Control)"

Arrived onsite for refrigerator not cooling. On inspection found a compressor line with a leak. Ordering all the parts for the job. No water leaks detected during service.; ordrng 1 WPW10466675 (Compressor) and 1 WP2188823 (Evap) and 1 876765 (Line kit) and 1 WPW10143759 (Drier)

Arrived on site for unit stopping during load . Or not spinning out . Ran diagnostics got Ui error code . Did take several tries . Rest of unit passed test wash and manual test . Ordering ui No water leaks detected at this time ; ordrng 1 W11626077 (Ui)

Arrived onsite for a washer that was full of water to the top of the tub ring and not draining. I plugged the washer in and could hear the pump humming but the unit was not draining. I removed all the water from the tub and removed the pump. I found the impeller wobbling and messed up from a welding rod that had gotten in it. . I replaced the pump and ran the auto diagnostics test. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

"Arrived onsite for washer not extracting water out of the clothes. I put the unit in diagnostics cycle and it spun, the drain pump sounded like it was to pump out the water. I gain access to the pump to see if there was obstruction in the pump. It was clear, I installed a new pump. Told customer to run some loads to see if it was working. No water leaks detected during service."

"Arrived onsite for MW not heating. On inspection everything was working just was not heating, tested the magnetron capacitor and diode they were good. Test the voltage to the transformer and was 120vac. I the ohmed out the secondary coils on the transformer and they were OL.

"Arrived onsite for valve issues on cooktop. On inspection there was cooking grease on all components. 3 of the burners were not igniting. I pulled the top of the cooktop. I testing ignitors and 1 that was not sparked, on further inspection it had grease on it I cleaned it off and it started working. I clean the rest of off and got them to work. The front left burner valve was not moving, I clean the stem off and worked back until it was free and working again. Informed the customer how to prevent the valve from seizing up. I found 2 burners that would not ignite. The gas passage hole was clogged. I cleaned all the burners to insure that they would work. I got all the burners to ignite after the cleaning.

"WM2655HVA Arrived to inspect OE code. I found the drain pump would drain very slowly and inspected. The impeller had lost one of two contact points on the rotor shaft and the excessive play prevent it from starting rotation as designed. I removed and replaced the pump and tested. Operational test good, no leaks observed during service.

"110.25132410 Arrived to inspect noise. I found the gear case bearings had fully failed and were locked. Further inspection revealed the basket hub was badly corroded and would require the basket and wash plate as well. Due to cost, the customer will replace the unit. No leaks observed during service

Arrived onsite and installed ice assembly to repair double fill leak. Unit is now operating as designed. Advised customer on repair.

Arrived on site for not dispensing water. Tested dispenser no water flow valve is energized fully inserted filter tested water dispenser working.

"Arrived on site and found saved error codes 4/3, 7/1. Ran diagnostic cycle and found wash motor has failed, After Replacement ran a diagnostic cycle to confirm operation, discussed running hot water at kitchen sink before starting dishwasher to keep heating element working properly, correct detergent usage, drying expectations and importance of rinse aid. Job complete.

"Arrived on site and found saved error code F7E5, set washer into a diagnostic cycle and found it will not spin. Inspected gearcase assembly and it is leaking oil and has failed. Would need to replace gearcase assembly, washplate, and hub.

Arrived on site for refrigerator not cooling properly and making a loud noise. Upon arrival confirmed issue and found fc compartment cooling as designed but ice compartment was above 55. Found rc found had completely burnt up internally and locked up leading to no airflow in rc and lack of cool. Found evap coil frosting over evenly. I made repair. Found evap motor running as designed. Informed customer to give unit 24hrs to stabilize temps. Call complete

"LFSS2312TP4 Arrived to inspect no ice. I found the issue affected all water flow and tested to the valve, seeing full flow up to the filter assembly. The unit likely will only require a filter replacement. I did not have a filter in hand and advised the model of the filter: WF3CB. I advised flushing at least one gallon of water prior to use and turning the ice maker back on.

"Arrived on site and found no cold water entering, removed water line and found debris in water has clogged/stuck valve, took picture. Informed customer this is not a failure of the machine. Replaced valve but incoming water will need to be corrected or issue may happen again. Informed customer Issue caused by environment. Documented with techline, job complete 7736536561"

"Arrived on site for not making ice. Upon arrival inspected unit and ice container is empty. Test icemaker and can hear valve, but no water to icemaker. Test water dispenser and also no water to dispenser. Inspected reservoir and is good. Test valve and is good. Found there is no water pressure from supply. Uploaded picture to SD. Explained findings to customer.

"Arrived on site for a refrigerator that is not dispensing water properly. Inspected unit and work area. The customer advised they have already replaced the water filter and had no luck. Found the water dispensing from the water dispenser extremely low and removed the filter. Added a bypass cap and found the unit dispensing water properly indicating a bad seal on the reservoir. Replaced the filter reservoir and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to diagnose refrigerator throwing an error and making noise when running. Customer advised me the unit had a 1F E error (ice maker fan), and a lot of noise. I checked the compressor compartment and found the evap drip pan was full of water. Customer showed me a video of the noise, which sounds like fan blades hitting ice. Based on the amount of water in the pan and the associated noise, unit may be experiencing a defrost issue in the freezer compartment. Unit was unplugged prior to my arrival and completely thawed out. Found Customer has factory and extended warranty still remaining, so I advised them to follow up with LG factory warranty for repair. Call completed."

"Arrived on site to diagnose refrigerator that had ice building in the RC due to rvap not going through defrost. Found thermistor on evap fan out of range. Melted down ice and replaced evap harness. Secured evap, positioned thermistor, added 1 shim to drain pan. Verified fan working as designed. Repair completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was F2E2. Tested unit and was unresponsive to enter diagnostics. Found that the control had corrosion and would need to be replaced. Replaced control and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not making ice or dispensing water. Found a bad water filter and customer provided with new one. Sealed around the reservoir. Unit is now operating as designed. No leaks where observed during service.

"Arrived on site for garbage disposal, inspected unit and work area. Customers complaint was something is stuck in the disposal. Inspected and found nothing stuck. Replaced parts and tested unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for range, inspected unit and work area. Installed new gas valve and tested, unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site to replace fuse. Replaced fuse test unit and both ovens heating. Also found both cooling fans not coming on at all. Advised customer not to use unit due to safety issue. If they use the ovens the cooling fan will not come on and can cause unit to over heat or cabinet to over heat. Job complete.

Arrived on site for a dryer that is not starting. Inspected unit and work area. Checked voltage going to the unit and for proper voltage and polarity. Check voltage to the unit when pressing the push to start button and found voltage from Line 1 to neutral drop to 0V and voltage from Line 2 to neutral increase to 248V. Neutral to ground also registered 1.5V. Check voltage at the wall and confirm the same electrical drop in increase. Spoke to SW and filled out the electrical checklist. The customer signed the incoming voltage waiver and the customer will need to fix the electrical supply. Call complete.

"Arrived on site to inspect refrigerator leaking water at the water filter. Upon further inspection, I found the customer had a large bowl on the top shelf under the waterbox and it had a large amount of water in it. While observing the waterbox, water began to drip out where the modules are housed. I provided a disclaimer from management to the customer pertaining to the issues weve been finding with this unit. I removed the waterbox cover and found water around the reservoir. I tested the water dispenser and found the water line coming from the inlet at the wall where it connects to the filter housing was not fully inserted. Re-inserted the tube and retested the water dispenser and found no further signs of a water leak. Also found the right RC door gasket badly torn and the ice box door gasket badly crimped.

Arrived on site for refrigerator not dispensing Ice(per customer on arrival). Upon arrival confirmed issue and found bucket full of ice. Tested auger and found auger would rotate but ice had gotten jammed in bucket grinding compartment. Was able to instruct customer on how to prevent ice build up. Found no air leaks from ice door seperator.

Arrived onsite for a dryer that will not heat. I found that I was loosing L2 between the terminal block and the high limit thermostat. I gained access to the motor and found the L2 connector had backed out of the motor. I found where the connector had gotten a little hot and opened up. I cleaned the connector up and tightened it up then reconnected the molex connector to the motor. I tested the unit and found it heating and working as designed. I explained to the customer that this might continue to work but if it fails again the complete harness would need to be replaced.

Arrived onsite for a dryer not turning on. I tested voltage at the outlet and found L1 to N or G only showing 6VAC. L2 to G or N was 123VAC and L1 to L2 was 110VAC. I had the customer present and was showing her my meter readings as I tested the outlet with the cord partially inserted in the outlet. I removed the dryer cord from the outlet and reset the circuit breaker then tested again with the customer watching and we got the same readings. I explained to the customer that L1 was responsible for powering the entire dryer and L2 was for the heating element voltage. The customer is going to correct voltage to the outlet.

Arrived onsite for an ice machine that will not power on. On arrival the customer had the unit pulled out due to a water leak and stated it had been unplugged from power for a week. I plugged the unit in and it powered up and was working. I watched the unit go thru a flush cycle and making ice on the evaporator. I explained to the customer that the issue was more than likely the external drain pump failing. I poured a gallon of water into the bin three times trying to get the pump to fail but it worked every time. The customer has called to repair the water leak between the machine and RO system. The customer doesnt want to replace it at this time since it is working.

Arrived onsite for beeping of control and found unit operating properly after power cycle. Advised customer on findings. Also set to %100 humidity control and verified icemaker harvest. All checks good.

"Arrived onsite for buzzing noise. Determined freezer evap frozen through and water dispenser not working. Reset unit which restored water dispenser function indicating control logic and communication failure. No fresh food evap or other water drip pan issues apparent. Advised that customer manual defrost freezer for 2 days and observe for more data. Advised that if ongoing symptoms recur, contacting kitchenaid customer care and requesting assistance with repair solutions would take some of the burden of cost out of a comprehensive control replacement strategy. Read company disclosure on 5 door units.

Arrived onsite for dislodged spring and and link. Repaired existing hardware but advised customer replace spring and link. Customer preferred the restorative repair service

"Arrived onsite for icemaker not producing. On inspection there was not very little ice in the bin. I saw ice buildup in the fill tube, and on further inspection found calcium deposits clogging the fill tube. I steamed the ice and calcium out of the fill tube. I but the unit in harvest mode and it dumped the ice in the tray and then called for water, it filled the tray. Informed the customers on what I found and to keep a i on the production of ice. If it does not fill the bin in the next 72 hours to call. No water leaks detected during service.

"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the unit display blank and control panel would not respond. I found the breaker tripped (GFCI) and cycled power. I tested the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the unit and found the main control defective possibly due to recent weather storms. I cycled power and removed and replaced the main control and cycled power again. Tested the unit in bake 350 degrees and unit is operating as designed. I assisted the customer in connecting the unit to WiFi by downloading the whirlpool app on their phone. Also recommended they check/replace the GFCI breaker. No further repairs needed at this time. Job completed."

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was oven had no power to UI. Tested unit and found that the fuse had blown. Replaced fuse and tested, unit is now operational. Job completed.

Arrived on site to install previously ordered parts. Replaced reservoir water line kit and filter head. No leaks present at this time. Job complete .

Arrived on site for no cool. Evap fan running compressor running no cold air from evaporator diagnosed a leak in the system heat exchanger line is not replaceable advised customer that line is not available estimate for compressor and evaporator parts

Arrived onsite for dryer not powering on. Upon arrival inspected unit. Tested and unit did not start. Checked voltage at block and found missing L2 . Checked socket and while testing saw L2 regain supply. Now had 240vac. Plugged dryer in and unit began functioning. It appears the connection in the socket are intermittent. Tried duplicating the issue but voltage remained constant. Advised customer to have maintenance check the socket. Unit is currently functioning. Job complete

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"

"Arrived on site to test unit for not operating properly, customer stated that cycle stops and LO FL error pops up, tested unit found F8E1 error code and no water flowing into unit, checked water valves and found them closed and water lines are not on correctly, switched water lines from cold to hot and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"

Arrived on site for no lights. Diagnosed a defective light switch replaced light switch lights and control powered on

"Arrived on site for not dispensing ice. Found icemaker powered on in ice compartment,reinstalled harness powered on icemaker,icemaker ran through a harvest and dumped ice,tested ice dispenser working."

"Arrived on site and found dryer is heating properly but airflow is showing restricted. Homeowner is experiencing nuisance tripping and gave them document W11525530 explaining it also airdropped a short video displaying moisture sensor working properly. Found moisture sensors are reading good at control panel. Removed vent hose and observed time on sensor dry dropping properly time while running with no load. Dryer is operating properly, job complete."

"Arrived on site and inspected dryer and found it is heating the airflow meter shows restricted, took one picture. Timer does not move when set an automatic cycles and temperature also does not change. Only a thermostat prescreened, replaced it ensuring it is on the correct setting C, Apartment residence well run dryer to see if this has made a difference and if not will need to bring back timer and control WPW10476828, W11409801"

Arrived on site for washer showing f9e1. Upon arrival confirmed issue and and found stable power supply. Found pink wire on main harness broken from inside of drain motor spade connector. Found drain motor resistance at 19.8ohms and Replaced main harness asm and tested unit. Found washer working as designed with no leaks.

Arrived on site for dishwasher keeps trying to drain . Unit is flashing e4 . Found drain pump want sealed on sump properly . Reinstalled drain pump . Ran test wash couple times . All connections are dry. No leaks detected at this time. Job complete

"WDF520PADM9 Arrived to instal previously diagnosed and ordered parts. I installed the rack stops and tested. Operational test good, no leaks observed during service."

"MVW4505MW0 Arrived to inspect noise. The customer presented a recording and I verified it as within the cam (splutch) assembly. I removed and replaced the cam, belt and motor to ensure there was no residual debris and tested. The unit operated as designed. No leaks observed during service."

"Arrived on site ,replaced UI . Ran diagnostics and found no errors and all buttons . Dryer is operating as designed . Job complete"

"MHW5630HC3 Arrived to inspect washer not spinning out completely. I entered service test mode and found F0E2 stored in memory and I cleared for testing. The unit operated as designed and completed the service test mode with no issues, but I did see foam building up within the tub, even though no detergent was added. I advised the customer with detergent use strategies and explained the code and its relation to over-detergenting within the modern front load machines. I explained that excessive detergent and the subsequent foaming can cause items to get into the tub area and block draining. I performed secondary testing and found the unit then drained extremely slowly. Inspection revealed debris within the pump assembly and I removed it. The unit operated as expected after the correction. The customer will run a clean washer cycle and re-attempt use. They will contact us if there are further issues. No leaks observed during service."

"Arrived on site and found saved error code for suds, found an unbalanced load in machine, took 1 picture. ran all functions in manual diagnostic and everything passed. Customer is using a full cup of detergent with each load. Discussed correct loading and detergent usage with customer. Washer is operating as designed documented with tech line. 7736542245; (created new UIS, deleted prior attachment to UisID 259103)"

"WOC54EC0HS22 Arrived to inspect temperature issue within oven. I tested at the industry standard of 350?F, with a K-type thermocouple and a starting temperature of 74?. The unit claimed preheat at an internal of 370? (expected,) and then cycling temperatures were: 323, 372, 327, 376. The unit averaged within MFG specifications and no adjustments or repairs were required."

WOC54EC0HS20 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the interlock switch assy and further adjusted the chassis. The issue was fully remedied and the customer was satisfied with the results. Operational test good.

"Arrived on site for SAFTEY arching sound burners. Upon arrival, customer already has unit pulled away from wall. test all 4 cooktop burners and are operating correctly. Test oven by preheating to 350. Unit preheated correctly. There is no arching. The only clicks heard are from replays when elements are operating. Unit is operating as designed Called SAFTEY. SAFTEY team member documented the findings and gave MfrRef # 7736517523. Job complete"

"Arrived on site for low ice production. Found small cubes ran diagnostics optics passed,ran ice box fan passed,no errors ran harvest test passed ran fill test passed tested water dispenser weak flow,removed filter good flow. Customer will order a new water filter."

Arrived on site for close lid message. Upon arrival inspected unit and found strike has failed . Need to replace strike. Replaced lid strike W11457841. Ran automatic test cycle and unit is operating as designed. Job complete

"Arrived on site for continued issues of unit making clicking noise during agitation. Called techline for assistance. Tech requested a playing of the sound the unit is making and determined it is louder than normal. Based on all the previous parts replaced, tech determined that there is no repair to be made at this time. Tech said to have customer call customer service and gave SR# 7735324592. Job complete"

"Arrived on site for Cooktop indicator light not lighting and oven not operating. Upon arrival test unit and all cook top burners operate correctly, but the cooktop indicator lights are not operating. Also test bake by preheating. Unit does not heat and display goes from bake to standby. Need to replace control. Replaced control W11548749. Test unit by preheating oven to 350. Unit heated correctly. Test cooktop and indicator lights now operate. Job complete"

"Arrived on site for a dryer that is not turning on. Inspected unit and work area. Did confirm the customers complaint but when I press the start button, I could not field the button press. Took off the consul and found the control board was not seated properly on the consul and was just dangling causing the issue. Seated the user interface back onto the console and tested the unit. The unit began working operate as designed. Call complete."

Arrived onsite for refrigerator making noise. Gain access to the evap fan and noticed the fan was making the evap coils resonate. Used zip ties and foam tape to help silence the evap coil from vibrating. The customer said it was nice and quiet now. No water leaks detected during service.

Arrived onsite to install parts ordered by builder. Installed the sides panels on the range. The door hinges were fine nothing wrong with them. No gas leak detected during inspection.

Arrived on site to diagnose oven that is cooking too hot. Tested unit and found unit out of calibration and maxed out calibration. Replaced temp sensor to correct. Unit running at appropriate temps. Repair completed.

"Arrived on site to diagnose compactor that is not retracting the ram. Customer says on 2 occasions the unit has been stuck in the down position and did not come back up for a couple hours. At time of service unit was in the retracted position. I checked all switches and wiring and found all the switches making proper contact. Tried unit 5 times and was successful on all 5 tries to cycle. Unable to duplicate the failure at this time, but based on description it sounds like something in the can was binding the ram. Advised if failure happens again to leave the unit in the failure state so we can properly test. Call completed."

Arrived on site to diagnose refrigerator not dispensing water. On arrival customer said he actually resolved the issue by changing filters and does not require service. Call completed.

"Arrived on site. Ran icemaker diagnostics optics passed,ice box fan powered on,no errors ran thermistor test passed ran harvest test ice dumped ran fill test passed. Adjusted freezer temp setting turned on fast ice option"

Arrived on site to diagnose washer that was not powering on or running cycles. Tested unit and found it does power on. Found 4 saved motor system codes. Checked under unit and found the rotor bolt had completely backed out and dropped the rotor off the stater. Reattached the rotor and added some loctite to the rotor bolt. Unit is now working properly. Ran in high speed spin and no further errors present. Repair completed.

"Arrived on site for noise complaint. Found loud noise when opening fresh food doors,removed cover found screws from extensions to hinge loose,reinstalled extension and screws tested door operation unit working as designed."

Arrived onsite for dishwasher leaking. On inspection the tile in front of the dishwasher was buckled up. I looked for water damage on the cabinets base boards but there was no evidence of water damage. I took off the kick plate of the dishwasher and looked for water evidence around the over flow float saw no water damage or evidence of water. I pulled the dishwasher out of the cabinet to look beside the unit. The sheet rock behind the dishwasher has no evidence of water damage or the oak cabinets on either side showed no evidence of water damage. I looked at the grout around the tile looking for moisture evidence saw none I could see few inches under one of the tiles and I saw no moisture or water. My conclusion is that the water did not pop the tiles up. No water leaks detected during inspection.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for unit not cleaning correctly. Test unit and found unit getting enough water and both spray arms turning correctly. Could not find any issue with the unit at this time.

"Arrived on site to test unit for handle loose. Found loose handle, split oven door and tighten screws test unit and unit test good job complete."

Arrived on site for dishwasher needing previous diagnosisEd sump asm. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found dishwasher or king as designed with no leaks or errors. Call complete

Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the control and the leveling feet. I adjusted the feet so all items would come in contact with the moisture sensor bars correctly. I ran the regular normal cycle and the dryer is working as designed when eco boost is turned off or on now. Call complete.

"Arrived on site to test unit for not going past rinse cycle, tested unit found screws on cover stripped causing cover to fall off and get stuck in the belt pulling it off, replaced belt and attached cover with bigger diameter screw for a tight fit, tested unit, it is now running as designed, no leaks detected job complete"

"Arrived on site ,replaced icemaker . Power rest unit . Ran harvest and fill test . All checked normal. No water leaks detected at this time. Job complete"

"Arrived on site to test unit for no power, tested unit found no voltage in junction box, checked breakers and all checked out, diagnosed further and found that that unit was on a power switch and it was off, customer was not aware of it, tested unit all components are functioning properly now, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for cosmetic damage, tested unit found scratched front panel, replaced door panel and tested found water supply is off for the unit, turned on supply and tested unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for catching fire and excessive smoke, customer stated that tried cooking and the food caught fire, then she tried baking cookies on the upper and they caught on fire, tested unit found that unit was set to Celsius and when customer tried cooking at 350 she was unintentionally heat in the oven to 600?, set oven to Fahrenheit and preheated both ovens to 350 with no issues, called safety to report my findings, same SR number as on file, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed ice bin, mounting plate and coupler, replaced and tested, unit is now functioning as designed, job completed"

"Arrived on site to test unit for no power, tested unit found it received correct voltage, exposed control and found power connection dangling, secured connection and tested, all functions returned to normal,unit opus now running as designed, job completed"

Arrived onsite for washer machine a noise. On inspection the unit made a note only during agitation cycle. I gain an to the bottom of the unit found the belt was not the correct belt for the unit. Replaced the belt and tested unit. Informed customer that need to be loaded with clothes to really test it correctly. Customer is going to run a load and call us if the issue returns. No water leaks detected during service.

Ive been on site for a refrigerator. That is not making ice. Inspected unit and work area. Temperature of the freezer and found the freezer at 6?F. Ran through diagnostics and found all components working in operating as designed. Went into the icemaker error codes and found an E2 indicating that the motor had lost position. Replace the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Call Don site for a dryer that is making a buzzing sound. Inspected unit and work area. The customer advised of the unit has not been making the sound for the past 24 hours. She didnt know exactly what was going on with it. Tested the unit several times in multiple drying cycles and could not get the unit to replicate the sound. Ran the unit through diagnostics and immediately heard the buzzing sound coming from the dryer. Check behind the dryer due to the steam valve being activated and found that there was no water line going to the steam valve which was causing the issue. Customer thought that the installers had to hook that up properly and was unaware that the steam option was not usable yet. I tested the unit with the cold water valve off the washer and found immediate improvement in the sound. Did advise the customer to install a waterline to the dryer to fix that and fix the buzzing issue. Advised the customer that the valve buzzes because theres no water supply that to be let in the unit is working as designed. Call complete.

"Arrived on site to inspect refrigerator with items freezing in the fresh foods section. Upon further inspection, I tested temps in the RC=38 top shelf, 36 middle shelf, 33 in all crisper drawers (3). I placed the unit in diagnostics and tested the thermistors in the RC and all were within temp range of my temp readings. I removed the bottom crisper drawer as the customer advised they could hear a loud noise. I found a small amount of ice at the drain tube area (photo). I tested the RC evap,fan and found it making the noise due to it rubbing on ice. I pulled the unit out and inspected the drain tube and found it gapped (photo). I placed a bead of silicone around the lip of the tube and sealed it (photo). Following the tech sheet, I tested the thermistors at the hv control and found all within range and voltage readings within range. I put the u;it back in its space and leveled the unit and advised the customer of my findings and repairs. I forced defrost on the unit and it was defrosting as designed. I made recommendations for use and care, including food item placement in the RC section. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not draining. Upon further inspection, the customer advised that when they turn the basket they can hear water sloshing around inside the unit and are worried mold is building up inside the tub. I advised the customer that they will always have a small amount of water in the drain reservoir due to the airflow pushing some of the water back towards the drain during the drain cycle. I placed he unit in diagnostics showing no error codes and manually tested the drain pump. The unit is operating as designed. I disassembled the unit and showed the customer the water in the reservoir which is only approximately one inch deep or less. I was unable to get the basket out, but I turned the basket back and forth and got the balancing liquid to slosh around and advised them that its perfectly normal to hear that. I advised the solution is a salt water solution thats used for balancing the unit while in spin cycle. I made recommendations for use and care, as well as, cleaning the unit. No repairs needed at this time, job completed."

"Arrived on site to inspect washer lid not locking. Upon further inspection, I placed the unit in diagnostics showing error code F5E3. Cleared the code and continued with testing. The unit filled and drained and attempted to lock the lid, but failed. I raised the lid and closed it and the lock engaged and completed testing. Following the tech sheet, I tested the lock assembly and found it out of range. Removed and replaced the lock assembly and calibrated and retested and found the control not responding properly. I removed and replaced the main control and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."