We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS1
Near Marble Falls, TX 78654
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit sparking, found multiple spots in cabinet that were rusted out. Unit is non repairable."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for washer over filling. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain. Ran test cycle and monitored operations. Found unit not drain as designed. Found drain line correct in standpipe. Gained access to drain pump. Found drain line kinked at drain pump. Corrected drain line and tested drain cycle. Found unit draining as designed. Ran a small load to check water level and found correct. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found service pointer W10507835. Found ice maker has not been updated. Removed ice maker and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for top rack not able to remove and spray arm not attached. Inspected unit and work area. Attached bottom rack and found top rack rolling out as designed. Performed diagnostics mode and checked fault codes, no faults. Ran test operation and monitored operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 06/13/2022
"Arrived on site. Replaced compressor,drier,condenser fan and blade,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to replace previously diagnosed bake igniter, replaced igniter, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
SAMSUNG DRYER
Model DVG50M7450W/A3
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a dryer that is not drying. Upon arrival the customer stated that the dryer will dry, but often will stop without the clothes being fully dry. I informed the customer this could be in part because they do not separate clothing by category and the sensors may read some clothing dry even though not all are and this will stop the unit. I tested the unit and monitored heat fluctuation at the back with the vent on and off. I found the fluctuation worse with the vent on. This indicates a possible clog in the ducts. I informed the customer on my findings and advised them on reaching out to someone to get it cleaned. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bruceville-Eddy, TX 76630
Jonathan M
Job Details: 06/13/2022
Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. Confirmed the customers complaint and ran through diagnostics. Checked all icemaker components and found that the motor had lost position and would not harvest during harvest test cycle. All other components checked good. Replaced the icemaker and tested the unit. The unit harvested and filled as designed. Call complete.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a washing machine not spinning water out of clothes well. Upon arrival the customer stated that the washer will leave clothes more wet at the end of the cycle than her prior unit. I put the unit into diagnostics mode and found stored error code Ub for unbalanced load. I gained access to the bottom of the unit and found no GC oil and everything in good shape. I tested the suspension and found it good. I then ran a high spin cycle and found it ran through as designed. I tested the drain and found it ran as designed. I found the customer only uses quick wash for all loads. I also found that they do not separate clothing by type. I advised the customer on using proper load cycles, and how separating the clothing by category can help with balancing regarding water absorption and position of the clothes. I found the unit working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
Luis
Job Details: 06/13/2022
"Arrived on site. Installed updated control kit,same issue unit not powering on,called tech support removed Orion cover found power harness not making correct connection on p1 connector,adjusted harness unit powered on,left updated control kit on unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troy, TX 76579
Jonathan M
Job Details: 06/13/2022
"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. The customer advised that the unit will only make two batches of ice a day and has not been fully functional for the past three weeks. Attempted to jump the icemaker and was able to jump the icemaker. Due to the design of this model icemaker, replaced the icemaker due to a potential faulty icemaker thermistor. Plugged the unit back in and tested the unit. The unit began to work and operate as designed. Went over ice production expectations and the unit is working as designed. Call complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Harker Heights, TX 76548
Tyler
Job Details: 06/13/2022
"Arrived on site for refrigerator not making ice. Upon arrival found. Customer,et full of ice. I then found temps in rc and fc at 0/38. Found ice maker fan motor running. Customer stated unit started working a few days prior to diagnostics. Informed customer at time of service we couldnt replicate issue. Unit could have possible failing ice maker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2022
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found defrost heater not fully wired causing intermittent defrost failure. Rewired unit properly and all is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between controls. Replaced ui and customer to defrost unit for 24 hrs prior to use.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Marble Falls, TX 78654
Lou
Job Details: 06/13/2022
"Arrived on site to inspect microwave door error. Upon further inspection, I opened/closed the door several times before the unit failed. As the door closed and got to the closed position, it popped back open. I verified the unit is level. Removed the unit from the cabinets and removed the cover to inspect the switches. I monitored the left door switch as the door closed and found the latch hook jumping on the switch as it closed. I removed and replaced the switch and adjusted the switch holder and retested and unit is operating as designed. After placing the unit back in its space, I retested several times and the unit continued to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kingsland, TX 78639
Lou
Job Details: 06/13/2022
"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, the customer advised that the fresh foods lights were not working and the freezer light was out. Using a module from my van stock (W10695459), I removed and replaced the FC LED module and tested. All lights are operating as designed and unit is cooling properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Wesley
Job Details: 06/13/2022
Arrived onsite and identified noise as slipping belt. No oil present no other indication of gearcase failure. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for water leaking from ice maker. Found chute between water line and ice maker had popped out of place causing water to leak when icemaker would cycle. Placed chute into proper area, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for lower oven not igniting. Found igniter was broken. Replaced igniter, tested unit, unit working as designed. Advised customer to run lower oven empty to allow burn off. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for cycle not canceling out. Tested unit and verified issue. Per service pointer W11525545 unit needs to be connected to WiFi for software update. Attempted to assist customer with downloading app but had issues with confirming email. Advised customer she would need to download app and get unit connected to WiFi. Gave customer whirlpool WiFi team phone number to further assist. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC2
Near Belton, TX 76513
Wesley
Job Details: 06/13/2022
Arrived onsite and found leaking valve. Repaired by replacing valve. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Temple, TX 76502
Wesley
Job Details: 06/13/2022
Arrived onsite for not draining. Found shorted drain pump windings and replaced the drain pump. Tested unit and found unit operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78132
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for water dripping from ice dispenser. Replaced ice door, tested unit, unit working as designed. Advised customer to monitor. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEU
Near Temple, TX 76502
Wesley
Job Details: 06/13/2022
Arrived onsite and completed repair by replacing the reservoir. Tested unit. All checks good. Advised customer on repair
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite for range with oven that wont light. Upon inspection I found that the glow ignitors had burnt up.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Austin, TX 78754
Joe Z
Job Details: 06/13/2022
Arrived Seal seems broken. Upon arrival inspected gasket and gasket is in great condition. Found unit door totally filled with ice packs and wanting to swing open. the freezer is not leveled correctly. The unit is installed on a sloped garage floor. Leveled the freezer to Angle slightly towards the rear to allow the weight of the door to seal correctly. Tested the unit and door now swings closed. Door is now shutting correctly. Contacted techline for assistance. Explained to tech my findings. Tech gave SR#7733864389. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Austin, TX 78753
Joe Z
Job Details: 06/13/2022
Arrived onsite for all settings produce hot water . Upon arrival ran diagnostics and got error codeF0-E4 for spin limited by water temperature. Inspected unit and found hot water fill hose is connected to the cold water valve and cold water fill hose is connected to hot water valve. Swapped the hoses to the correct valves and test unit . Unit is now operating correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model BC21
Near Buda, TX 78610
Kevin
Job Details: 06/13/2022
"Arrived on site and found refrigerator is in a garage, refrigerator is unplugged. after reconnecting to power lights are on and fridge raider is running but compressor is not starting. Found voltage is correct to start device. Found start device is loose and after resetting connection compressor is running. Exposed evaporator and found frost pattern is beginning to form. If refrigerator cools properly and repair is complete, if it is not cool over the next 24 hours a sealed system would be needed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG
Near Buda, TX 78610
Kevin
Job Details: 06/13/2022
Arrived on site and inspected refrigerator and found icemaker is frozen over. Another company has attempted to repair icemaker issue and it failed. There is no known permanent repair to correct issue. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for knob not sitting correctly. Found knob had valve to the side not sitting straight. Secured knob correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Bee Cave, TX 78738
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit shutting down at times, found unit was full of ice and working as designed at time of service. Called tech line to document drain issues that customer has not resolved. We have informed customer to contact builder/installers to set up the gravity drain properly so unit can drain better without the drain pump killing power to the ice machine. SR#7733864098"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Briarcliff, TX 78669
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for bake not working. Test unit and found broken bake element. Replaced element test unit and unit pre heated to 350 with in the right amount of time job complete.
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for bake function not working. Did a reset on the unit test unit and unit test good. Unit working as designed job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Buda, TX 78610
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for unit not turning on at all. Test unit and found L1 red wire had 120v but L2 black wire only getting 1.4v. No power going to L2
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near New Braunfels, TX 78130
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no ice production and water not dispensing, tested unit found RC temps set to 33 causing causing filter head and filter to freeze set refrigerator to recommended temp settings, customer will buy new filter and replace, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/13/2022
"Arrived on site for washer not agitating. Inspected unit and work area. Found minor oil leak from gearcase. Performed diagnostics mode and checked fault codes, none stored. Ran automatic test cycle and found no unit not agitating as designed. Gained access to gear case and pulley. Found actuator not moving cam. Found failed actuator ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Driftwood, TX 78619
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no power, tested unit found shorted thermal fuse, replaced fuse, unit now has lights and it beeps when pressing buttons but display is dark checked for loose connections, all is good, will need console and possibly a control to complete job ordering parts office to reschedule ; ordrng 1 W10847542 (Console) and 1 W10741603 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Del Valle, TX 78617
Kevin
Job Details: 06/13/2022
"Arrived on site and inspected refrigerator and found frost pattern is light on evaporator, took 1 picture. A sealed system will be needed to correct refrigerator ; ordrng 1 W11545823 (Evap harness) and 1 W11196400 (Control) and 2 WPW10384183 (Thermistor)s and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Dryer) and 1 W10843121 (Stub) and 1 W10507884 (Compressor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RS2630SH
Near Austin, TX 78729
Scott
Job Details: 06/13/2022
"Arrived on site for fridge leaking on floor. Customer also stater couple companies have been out to service cooling issue . Found ice building up on Refrigerant lines coming out of the compressor.when compressor stops running ice is melting and leaking on floor . Previous companies were unable to find leak , previous company has grossly overcharged unit. To compensate for no cool leak. Unable to find leak on all accessible components. Leak inside cabinet. Non repairable sealed system . Talked to SW. no other leaks detected at time of service.; ordrng 1 Autho"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 06/13/2022
Arrived onsite for refrigerator completely dead. Upon arrival found unit unplugged. Plugged unit in and compressor would not turn over. Replaced start device but had no positive effect. Unit has locked compressor. Will need sealed system repair. Talked to office and ordering parts. Office to reschedule. ; O-emld tckt
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Austin, TX 78753
Matthew
Job Details: 06/13/2022
Arrived onsite for washer not cleaning properly. Upon arrival inspected unit. Found agitator loose. Removed agitator and found internal gears worn. In diagnostics found stored error code F7E6 Motor fault. Ran test and passed but gave error code again. Ordering Harness and agitator . Office to reschedule. ; ordrng 1 W11418231 (Agitator) and 1 W11376227 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78703
Matthew
Job Details: 06/13/2022
"Arrived onsite for washer leaking during use. Upon arrival put unit in diagnostics and had to cancel during fill stage due to possible overflow condition. Unit stuck in fill. Canceled test and did drain. Failed twice. Ran normal cycle and over filled, had to cancel. Unit is stacked in a closet. Will need second tech to remove dryer and access components. Potential issues with pressure switch, hose, and main control board. ; ordrng 1 WPW10448876 (Pressure sensor) and 1 WPW10583356 (Control)"
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Austin, TX 78735
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for lower oven front panel damaged. Found damaged on lower door. Went to removed the door and found right hinge was damaged. Ordering new hinge office to reschedule. Left front glass door with customer to prevent damage. ; ordrng 1 W11220343 (Hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Leonardo
Job Details: 06/13/2022
"Arrived on site to test unit for front panel getting rust at vent. Found rust on front vent, went to replace front panel and found panel damaged. Ordering new panel office to reschedule ; ordrng 1 W11416371 (Panel)"
We serviced a
LG REFRIGERATOR
Model LFX31935ST/03
Near New Braunfels, TX 78130
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for not cooling. Found compressor running but no frost pattern. Applied bubble solution and found no sealed system leak. Recommend replacing control and compressor. Need autho and 2hrs on return visit. Office to reschedule. ; ordrng 1 EBR73093619 (PCB Assembly, Main)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
Arrived to inspect staining and noise. I found the spin basket had rust at the bottom of the basket where the metal meets the plastic lower basket assembly. Office to order the basket and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11178224 (Spin Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06 P
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
"Arrived to inspect ice issues. I found the ice bin was full of frost and ice from air incursion and I removed it. The unit cycled as designed, but the ice door would not close as it should and moved extremely slowly, occasionally stalling before complete contact with the chute opening. The unit will require the ice door assembly. No leaks observed during service. ; ordrng 1 W11423781 (Door-ice)"
We serviced a
GE WASHER
Model WDSR2080D5WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/13/2022
"Arrived on site for washer not functioning. Upon arrival confirmed compliant upon further testing found complete unit in all components. Major rust damage to allow components between agitator, tubs, gearcase, motor, pully wheels, entire frame, etc. suspension rods failing. Valve in leaking water. Timer and timer knob busted. Unit cant be replaced due to lvl of wear. Need findings reported. Call complete ; ordrng 1 Cnote (List of parts needed include 90%+ the list of parts on all diagrams.) and 1 Cnote (Need find8ngs reported)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2CHQXKB05
Near Killeen, TX 76549
Tyler
Job Details: 06/13/2022
Arrived on site for refrigerator making ice and water taste funny. Upon arrival confirmed issue. After further inspection I found over fill line still intact and res. Tube not contaminated. Found cause of main failure to be water supply to home. UNt has no filter or housing installed for filter (not available for this model) due to circumstances of failure no reliable repairs can be made that will change taste/quality of water supply goin into unit itself. Will need findings reported to ahs; ordrng 1 Cnote (Need findings reported)
We serviced a
GE RANGE
Model JB620DR3BB
Near Killeen, TX 76549
Tyler
Job Details: 06/13/2022
"Arrived on site for range with broken door. Upon arrival confirmed issue. Found multiple failures within entire door asm as a whole ranging from bad hinges, inner door liner, all trim and handle, all screws, spacers, door seal, etc. Found that some of required parts for door repairs are no longer made and without those we cant guarantee a reliable repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a range with loose door panel. Found rt side handle screw loose and tightened handle. All is working properly at this time.; ordrng 1 W11176456 (Panel)
We serviced a
LG WASHER
Model wm3470hva
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite to diag a washer that is on dispensing fs and is making a high pitched noise when filling. Upon inspection I found that the cold water valve was the sours of the noise and also no dispense fs. Ordering cold water valve and dispenser just in case customer will buy her own hoses. Office to reschedule ; ordrng 1 4925ER1015B (DISPENSER ASSEMBLY) and 1 5221ER1003A (Cold water valve)
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was not efficient
We serviced a
ELECTROLUX DRYER
Model EFME417SIW0
Near Pflugerville, TX 78660
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found rollers failed and they will need to be replaced to complete repairs. Return date set for 6/20.; ordrng 3 5304523155 (Rollers)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for dishwasher heating getting glow red. Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element and found correct. Gained access to control and measured resistance and found within range. Found unit operating as designed. Spoke with customer on service performed and user care guide.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for oven not maintaining temperature after preheat. Inspected unit and work area. Gained access to control and measured continuity on bake element at control. Found bake element ground to cavity. Will need to replace bake element; ordrng 1 W11545804 (Bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS00
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for water dispenser activating intermittently by itself, tested unit could not mimic the issue, stated to customer that its possible the paddles are going bad, ordering 2 paddles if the other will be needed also, additional charges will need to be applied ; ordrng 2 W11561037 (Paddle)s"
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Lorena, TX 76655
Jonathan M
Job Details: 06/13/2022
"Arrived on site for an oven that is making a loud noise when the cooling fan is blowing. Inspected unit and work area. Confirmed the customers complaint of the noise and replace the blower fan. Still have the same issue. Attempted to use some sound pads to dim the sound and found no difference in the noise. Remove the top cover and round the cooling fan. Nothing would dull the sound. I called Whirlpool Techline and spoke to Cliff SR# 7733865961. He advised to go ahead and replace the blower one last time and that did not work, the sound would be considered normal. Ordering part and reschedule the customer to 6/20.; ordrng 1 WPW10176670 (Blower)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Troy, TX 76579
Jonathan M
Job Details: 06/13/2022
Arrived on site for a freezer that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator light on but the control not on. Attempted to press and hold the town select switch and found the control not turning on. Checked voltage to the control and found proper voltage. Unit will need new control for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11496886 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for draining nonstop and no lights on control, tested unit found unit unplugged, plugged unit into outlet, drain pump comes on and will not stop, no lights on control, attempted to put unit into diagnostics, no response, control receiving 120VAC but no lights come on, will need control to fix issue returning with additional parts to ensure completion office to reschedule ; ordrng 1 W11608058 (Control board) and 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78664
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and new pump only running seconds at a time. Revision number on model was incorrect and part number for pump different. Ordering correct pump and return date set for 6/20.; ordrng 1 W11025157 (Pump)
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAS
Near Meadowlakes, TX 78654
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the thermostat located at the front right corner of the unit behind the control and the diode. Tested the unit and it continues to fail. I pulled the unit from the wall and removed the cover to inspect. I tested all thermostats visible, both fuses, checked voltage at the wall, the power cord, control, and noise filter and all checked good. I removed the duct bracket and found another thermostat and tested it and found it bad and also found the interior bulb burnt out. Customer advised the turntable doesnt work. I tested the turntable and it too is bad. I advised the customer that I am ordering the mentioned parts and their extended warranty would need to locate parts. I am ordering the cavity thermostat, turntable motor, interior bulb and main control as a backup and office to schedule return service due to the availability of parts. Per customer request, I left the unit down from the wall and placed it in the dining room.; ordrng 1 WPDE47-20059A (Thermostat) and 1 DE31-10172A (Turntable motor) and 1 4713-001013 (Interior light bulb) and 1 WPW10127098 (Main control)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Wesley
Job Details: 06/13/2022
Arrived onsite and found unit with leaking console. See pic. Control shorted and u responsive as a result. Ordering the console and control to replace them together. All else checks good. Advised customer on repair. ; ordrng 1 W11413965 (Console)
We serviced a
LG DRYER
Model DLGX3571W
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite for dryer with door seal not setting properly. Upon inspection I found that the seal had came loos from the inner door but seal was still usable. I attempted to reset the seal but upon doing so I accidentally broke the inner door glass . I am ordering glass/ door assembly; ordrng 1 ADC73025601 (DOOR ASSEMBLY)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a refrigerator that is having dispenser issues. Upon arrival the customer stated when calling for ice the water will dispense, and this typically only happens once after sitting for a while. I tested the unit and was able to replicate this. I gained access to the paddle boards and UI. I found no corrosion or signs of a harness issue. This points to a paddle or UI failure. I informed the customer on my findings and that it is most likely the UI, but there is a small chance the paddles may be bad too; ordrng 1 W11340158 (UI) and 2 WPW10346924 (Paddle)s"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Austin, TX 78738
Leonardo
Job Details: 06/13/2022
Arrived on site to replace cooling fan. Replaced fan test unit and unit still giving f8e0. Called Techline test unit with Techline and ordering new main harness and control board office to reschedule 2 hour job File-7733865193; ordrng 1 W11225360 (Main harness) and 1 W11261167 (Control board) and 1 2hourjob (2 hour job)
We serviced a
LG WASHER
Model WM4370HWA
Near Kyle, TX 78640
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit shaking during spin and leaking. Found lower counter weight off, I reattached and found damaged recirculating pump hose.
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Austin, TX 78753
Matthew
Job Details: 06/13/2022
Arrived onsite for dryer taking to long to dry. Tested unit and unit is functioning properly. Unit is heating. Customer was sent air flow test kit. Used kit and found no air flow. Unit has External ventilation issue. Notified customer that complete duct cleaning is needed to resolve the issue. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2690HES
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/13/2022
"Arrived on site for refrigerator not cooling in both sections. Inspected unit and work area. Gained access to compressor and measured amp draw and found low amps, indicating leak in sealed system. Will need to replace evaporator and compressor. Found evaporator on back order. Gave customer a rounded estimate for repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 06/13/2022
"Arrived on site for ice build up in freezer section and ice dispenser issues. Found water moisture in freezer section,faced flashlight towards door,pulled gasket found light leaking out,raised freezer door checked with light no light leaking out. Removed ice bin found large chunks of ice as if icemaker is over filling gave estimate for a new icemaker.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Wimberley, TX 78676
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for water leak, tested unit found gasket leaking water on the left side of door, replaced gasket tested unit, unit now running as designed, advised customer to monitor if issue returns, to take videos, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no ice production, tested unit found ice will not preform diagnostics, inspected wiring harness found no visible damage, took resistance readings on harness and checked out , replaced ice maker, advised customer to monitor if ice production does not start within 24 hours to call us back, unit is running as designed,no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Dripping Springs, TX 78620
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for not dispensing water, tested unit found FC set to sub zero and RC at 36, found frozen reservoir , thawed out reservoir, water is now dispensing,set temps to recommended setting, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78749
Luis
Job Details: 06/13/2022
Arrived on site for doors not closing correctly and not enough cold water. Informed customer unit will only dispense 1 or 2 cups of cold water and per manufacture they will need to add ice for cold water. Found door not closing properly adjusted hinges tested door operation good.
We serviced a
WHIRLPOOL RANGE
Model RF111PXSQ3
Near Austin, TX 78725
Kevin
Job Details: 06/13/2022
Arrived on site and found bake element has failed. Replaced it and took one picture of bake and broil function operating normally. Customer says left front element has caught on fire. Found receptacle is not damaged and replaced element. Sent a short video to KB/service management of all elements heating. Right front one is covered in oil. This may be why it would catch on fire. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Kevin
Job Details: 06/13/2022
"Arrived on site and found power to dishwasher disconnected, after resetting power dishwasher will now complete a diagnostic cycle. No further repair is required at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78724
Kevin
Job Details: 06/13/2022
"Arrived on site and found customer has defrosted refrigerator properly. replaced control, evaporator harness, user interface, water filter housing, and customer purchased water filter. After connecting refrigerator to power purged 2 gallons from water filter, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78724
Kevin
Job Details: 06/13/2022
"Arrived on site and replaced control board, range is in apartment maintenance shop and there is no power hook up available to confirm operation. Maintenance department is not available to discuss repair with, Job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES0
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite for microwave not powering on. Upon inspection I found that the outlet was only getting 108vac. I tested unit on another outlet and found unit operating as designed. I reset breaker and found no change. Meaning there is and issue with the house wiring. I advised cx to have an xssswxsxsddsdfsdfasdfasdf come out and check the outlet and the breaker. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/13/2022
Arrived onsite for refrigerator that freezes up its evap. Upon inspection I found that the mulltion good the defrost heater good thermistor good and the drain tube not clogged. I did find that refrigerator was not squared up I adjusted tha chassis and found that the door sealed better. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78749
Luis
Job Details: 06/13/2022
"Arrived on site. Diagnosed a leak at defective drier from manufacture joint,replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Austin, TX 78735
Luis
Job Details: 06/13/2022
"Arrived on site for weak water flow and loud noise. Loud noise due to vibration,adjusted back cover noise no longer present diagnosed a defective filter head and valve replaced both tested water dispenser good water flow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
"Arrived onsite fo Ref IM/ disp not producing ice/water. Upon arrival the cx advised me that the I,m was working now, she had accidentally left it in the off position. Upon further inspection I found that the rc door was not sealing properly I adjusted door and found door staying shut better this should solve her water temp issues. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS
Near Pflugerville, TX 78660
Scott
Job Details: 06/13/2022
Arrived on site for vent hood loose . Found vent was falling down from overhead cabinet on left side . Quick pics provided . Informed customer its an install issue and to contact builder .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for unit making loud noise. Test unit and found bad wash motor. Replaced sumpAnd motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 06/13/2022
Arrived onsite for OVEN STOPPED HEATING. Upon arrival test unit and can see ignitor glow but not light bake burner. Tested the glow ignitor and was only pulling 2.3 amps. Need to replace bake ignitor. Replaced bake ignitor and test unit by preheating oven to 350. Unit operates as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Scott
Job Details: 06/13/2022
"Arrived on site for upper rack stops falling out . Replaced stops . Customer is using 1hr wash . Also is on water softener , instructed on proper soap usage with softener . Ran diagnostics and all checking normal. No error codes,and heater is coming on. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78753
Scott
Job Details: 06/13/2022
Arrived on site for unit not getting gas . Found pipe dope clogging regulator . Replaced regulator . Gas is tuned off at house . Unable to test unit properly . Informed customer to reach out if any issues arise when gas is turned on . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Scott
Job Details: 06/13/2022
"Arrived on site ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78729
Scott
Job Details: 06/13/2022
Arrived on site for door latch issue . Found strike broken off lid . Replaced lid . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model KSEG700ESS3
Near Austin, TX 78729
Scott
Job Details: 06/13/2022
Arrived on site for convection fan making a clanging noise . Found fan blades hitting back wall . Readjusted fan blades and tighter down blade nut . Ran oven to 350 preheat . All checked normal. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Austin, TX 78753
Matthew
Job Details: 06/13/2022
Arrived onsite for washer not dispensing fabric softener. Upon arrival inspected unit. Found customer not utilizing dispenser selections correctly. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, TX 78703
Matthew
Job Details: 06/13/2022
"Arrived onsite for washer stopping mid cycle and not responding after. Found UI not responding. Removed cover and found control non responsive. Was able to get clothes out for customer. Found some water in tub, potential drain pump issue or control issue, possibly both. Customer will contact Maytag for possible concession due to just out of manufacturing warranty. Will notify office. Parts potentially needed; control, UI, drain pump"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78703
Matthew
Job Details: 06/13/2022
Arrived onsite for adjuster issues. Upon arrival inspected unit. Found right adjuster locking tab was worn. Replaced right adjuster (1) . Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL
Near Austin, TX 78731
Matthew
Job Details: 06/13/2022
Arrived onsite for left front burner not functioning. Found switch burned due to ground out caused by loose connection. Replaced switch and secured connector. Unit is now functioning properly. Job complete
We serviced a
ESTATE DRYER
Model TEDX640PQ1
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/13/2022
Arrived on site for dryer not heating. Upon arrival confirm complaint and after further testing found that we heating on the coil was bowing as well as the highlimit cut off had blown. Upon further inspection found no other failures and replaced high limit cut off as well as heating element. I then reassembled and tested dryer and found it functioning as designed and recommended to customer to get a dry vent cleaning to prevent further damage. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near New Braunfels, TX 78132
Andrey
Job Details: 06/11/2022
"Arrived on site to test unit for no ice tested unit found ice maker lost its home position and will not run through diagnostics, customer also stated that it is making a loud grinding noise when RC door is open , tested and found grinding noise coming from diffuser, ordering diffuser and will replace ice maker and diffuser on return visit, office to reschedule ; ordrng 1 W11164593 (Diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Austin, TX 78704
Luis
Job Details: 06/11/2022
Arrived on site installed test Orion control compressor not powering on will need a new compressor ordering new compressor job will need 2 hrs; ordrng 1 W11592010 (Compressor) and 1 Testinverter (Test inverter) and 1 Oillessgauges (Oilless gauges) and 1 w10843121 (Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near New Braunfels, TX 78132
Andrey
Job Details: 06/11/2022
"Arrived on site to test unit for no ice production, tested unit found no frost buildup back wall IM vents, ice maker has ice frozen in it and its still showing a E5 error code, tested receiver board and found it not responding, could not get authorization to install , office to get authorization and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG114SWB0
Near Hutto, TX 78634
Cliff
Job Details: 06/11/2022
Arrived on site to diagnose a range with an oven not heating. Found failed bake ignitor and it will need to be replaced to complete repairs. ordrng 1 W10918546 (Ignitor)