Service History 50

We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Bee Cave, TX 78738
Robert
Job Details: 07/21/2021
Arrived on job for complaints of error code. Code is for heater not being sensed by control. Replaced both heater and control. After replacement test operation. No leaks detected at time of service.
We serviced a
IKEA RANGE
Model IGS900DS04
Near Austin, TX 78745
Leonardo
Job Details: 07/21/2021
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Tommy
Job Details: 07/21/2021
Arrived onsite for dishwasher not power on. Upon arrival found unit was not wired in. Wired unit in and tested unit is now operating as designed. Job Completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LWB
Near Harker Heights, TX 76548
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for refrigerator FC fan rattling. Upon arrival confirmed the fan was going going bad and rattling during operation. Replaced FC fan motor and tested the unit. All functions are operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW0
Near Harker Heights, TX 76548
Tyler
Job Details: 07/21/2021
Arrived on site for range not allowing top burner functions to any burners. Upon arrival I verified complaint and found burners not working. Also inspected power from main controls to infinite switchs was fully present with 240v. Found after testing switchs that all 4 infinite switchs are burnt up and not allowing proper voltage readings. Also found all 4 burners and receptacles completely caked in grease and other debri. In order to complete repairs we will need new 4 new burners as well as all infinite switchs and possibly 4 receptacles. Will need office to inform ahs of findings before we can proceed with repairs.; ordrng 2 W10259870 (6 inch burners)s and 2 W10259867 (8 inch burners)s and 4 814399 (Receptacles)s and 2 3148953 (Infinite switchs LFand RR)s and 2 3148951 (Infinite switchs LR & RF)s
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Waco, TX 76708
Jonathan
Job Details: 07/21/2021
"Arrived on site for a dryer that is not completing cycles during autho sensing dry cycles. Inspected unit and work area. The customer advised that the unit was eating even on air fluff. Tested the heater and found heater good. Replaced the cycling thermostat. Tested the unit again and found the unit cycling properly and not heating on air fluff but the timer still not advancing. Spoke to SW and ran a couple checks through the sensor and found the sensor working properly. Replace the timer and tested the unit. Still could not detect the timer advancing. Was advised again that there could be an issue with the moisture sensor and to replace that. Replaced the moisture sensor and test the unit again.The customer let the unit run for an hour and the unit still would not advance. I called whirlpool Techline and spoke to Sterling SR# 7731309114. He advised that I needed to check the yellow and red wires at the electronic control to chase ground. If I had an open line, the sensor is good. He then advised to check the orange and white to tan white for 120 V. Then check orange and white to black and white to see if I have 120 V. If I have 120 V at the orange and white to tan and white but don?t have 120 V from orange and white to black and white, the issue is with the control. If I have both at 120 V, the issue would be with the wiring harness. Spoke to customer about options on ordering parts due to the wiring harness being a PSP item.=; ordrng 1 W10853313 (sensor) and 1 WPW10476828 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Lago Vista, TX 78645
Justin
Job Details: 07/21/2021
Arrived on site for a dishwasher throwing an F2E2 error code. Upon arrival the unit was throwing the code. Due to this the UI was unresponsive to anything. Cycling the power to the unit did not change anything. I gained access to the control and unplugged the UI from the control. I then plugged the unit back in and waited roughly 10 seconds. Once I closed the door the drain pump kicked on. This built in test per tech sheet indicates a faulty UI. I am ordering the UI and will return to install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Leander, TX 78641
Luis
Job Details: 07/21/2021
"Arrived on site ran diagnostics E5 error still present asked customer if power was ever cycled after last repair customer stated unit was never power cycled during repair. Power cycled unit ran harvest test passed,ran error test no errors ran fill test passed,ran ice box fan good air flow."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Marble Falls, TX 78654
Cliff
Job Details: 07/21/2021
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78704
Jacob
Job Details: 07/21/2021
Arrived onsite for control not responding to start when the button is pushed. Tested the unit and heard beep coming from the control but it would not start. Let customer know that the UI control may need to be replaced and possibly the other control as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Killeen, TX 76542
Al
Job Details: 07/21/2021
Arrived back on site to inspect why the ice maker isnt making ice. Attempted to jump the motor and ice maker didnt cycle. I jumped the valve and valve filled. Unit will need an ice maker to complete the repair. Ordering W10882923. Needs more work ; ordrng 1 W10882923 (ICEMAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Georgetown, TX 78626
Jonathan
Job Details: 07/21/2021
"Arrived on site for refrigerator not cooling. Found unit power off. Powered unit and and measured amp draw at compressor at .5 amps. Found condenser at room temperature and no signs of frost pattern developing. Found signs of sealed system failure. Informed customer to leave not powered on for returning tech. Will need to replace compressor, filter dryer and evaporator. Office to schedule return. . ; ordrng 1 W10836706 (EVAPORATOR ) and 1 W10843121 (FILTER DRYER) and 1 W11092625 (COMPRESSOR KIT) and 1 WP978025 (ACCESS VALVE)"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3023LBB
Near Smithville, TX 78957
Matthew
Job Details: 07/21/2021
"Arrived onsite for range burners not functioning. Upon arrival found both rear burners not functioning. Found cooktop, orifice and burner caps covered in buildup. Igniters are completely covered. Disassembly May cause damage and additional parts to be needed. All orifice and burners may need to be replaced. Need AUTHO to proceed and in given condition additional parts may be needed . Office to reschedule ; ordrng 1 316261704 (cap,5k blk) and 1 316261804 (cap,905k blk) and 1 316438200 (burner,5k) and 1 316438600 (burner,seal 14k) and 1 316536600 (ignitor assy lr) and 1 316536602 (ignitor assy lf) and 1 316536610 (ignitor tp rr assy) and 1 316536614 (ignitor,orifice assy) and 8 316540900 (screw)s and 1 316558300 (burner,9.5k) and 1 316558300 (burner,9.5k) and 1 316580611 (harness-ignitor) and 1 808608802 (four pole spark ig) and 1 NEEDAUTHO(GREASEBUILDUP) (NEED AUTHO (GREASE BUILDUP))"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78717
Jimmy J.
Job Details: 07/21/2021
"Arrived on site for customer advised the dishwasher has the clean light blinking and making beeping every 30 seconds. Placed in diagnostics and got F8E4. F10E2. No other error codes came on. Cleared error codes and ran through full diagnostics cycles. Inlet valve filled as designed. Spray arms spun. Diverter changed positions. Drain pump drained and heating element heated. Checked connections on inlet valve, looked good. Overfill switch clicking as it should. Resistance good at vent motor. Resistance good at fan motor. All connections checked good. Ordering control W11410065, vent wax motor W11416460, and valve W11434044. Installing a new control should repair the dishwasher to run as designed. Ordering valve and vent with gasket W11545539 JIC. No leaks detected. Dishwasher was running as designed when I was there. . ; ordrng 1 W11410065 (Comtrol) and 1 W11434044 (Valve) and 1 W11416460 (Vent) and 1 W11545539 (Vent gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, TX 78728
David
Job Details: 07/21/2021
Arrived on site to install outer door to resolve issues with microwave door contacting interlocks. Found part in box damaged and unusable. Reordering door. Office to schedule when replacement part arrives.; ordrng 1 W11110515 (Outer door)
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3
Near Georgetown, TX 78626
Jonathan
Job Details: 07/21/2021
"Arrived on site for dryer making noise. Inspected unit and work. Tested operation to verify failure. Disassembled unit and found pulley at fault. Found back guide wheel not turning as good as front. Will need to replace pulley and recommend to replace back guide wheels.Removed pulley and guide wheels, installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near McGregor, TX 76657
Jonathan
Job Details: 07/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker arm and added a shim underneath the ice bin to allow the ice maker arm to contact the ice sooner. Tested unit and it is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/21/2021
"Arrived on site and inspected washer and found Control panel is unresponsive. Reset connections on control board and this corrected control panel and washer is operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, TX 78717
Luis
Job Details: 07/21/2021
Arrived on site for no cool. Unit not cooling with drier installed pressurized unit hissing noise from liner added bubble solution found bubbles forming at liner where cap and suction tube exit called tech support
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78748
Scott
Job Details: 07/21/2021
"Arrived on site for leaking washer, found hot water valve on broken. Replaced valve. Ran calibration and wash cycle. Ill check normal no water leaks detected at time of service job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Scott
Job Details: 07/21/2021
Arrived on site for fridge not cooling . Found fill tube missing in freezer . Every time ice maker cycled it would dispense water into freezer . Ice was clogging up air channels . Installed tube from truck stock so water would properly flow into icemaker . Ran harvest test and all checked normal. No other issues of leaks found at time of service . Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Matthew
Job Details: 07/21/2021
"Arrived onsite for washer not functioning. Upon inspection found lid not closing properly. Have to force lid down to engage latch. Will need hinges replaced. In diagnostics found F0E8- water ring, to much residual water . F9E1 long drain/Drain pump. Ordering drain pump just in case. Office to reschedule.; ordrng 1 W11128305 (LEFT HINGE ) and 1 W11128306 (RIGHT HINGE ) and 1 W11399437 (DRAIN PUMP )"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Matthew
Job Details: 07/21/2021
Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Replaced actuator and tested. Unit is functioning properly. Job complete .
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/21/2021
"Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Dryer powered up and I placed in diagnostics. Ran diagnostics cycle and dryer was spinning and heating. Placed in normal timed dry and it would not spin at all. Pulled up diagnostics system info and model and serial were missing. Called WP tech line (spoke to Bruce) and they explained I would need to have the original control to sync with the new UI after powering down and powering up with new components process for them to sync and integrate information.
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Volente, TX 78641
Kayman
Job Details: 07/21/2021
Arrived onsite for wall oven showing error code. Upon inspection of the diagnostics table I found F8E0 stored in the unit. I ran component activation and found all fans operating as designed with no abnormal noises. I cleared the error code and tested the unit is preheat to 350. The fan came on as designed with preheat. I monitored temperature to ensure it cycles to 350 as designed and no other issues with the fan as the unit heats. The unit heated as designed and no issue with the fans came up while onsite. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/21/2021
Arrived on site for Not Cooling in Refrigerator Section - Bottom Freezer Only. Found FC evaporator cover covered in ice. Ran test 6 and heater is on. Placed in a forced defrost to test main control board and defrost heater is not receiving proper voltage based on amp draw and voltage readings from P2 pin 7 and P1 pin 2. Ordering main control W11161172 for replacement. Will also need to replace the evaporator motor in the case the thermistor is not within range. Returning with Damper JIC. Customer understands the fridge will need to be defrosted. I placed customers towels down around left and right sides and in front then pulled out fridge about a foot to catch defrosting ice water that comes out of pan. Currently the fridge will remain unplugged until we return with control and already received parts. ; ordrng 1 W11161172 (Control)
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Round Mountain, TX 78663
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of of unit not finishing cycles, found gearcase leaking lots of oil and getting on belt and cam causing belt to slip. Quoted customer for gearcase, belt, and cam.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Seguin, TX 78155
Andrew
Job Details: 07/21/2021
"Arrived on site to replace previously diagnosed lid. Replaced lid, tested u it, unit works good. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of unit taking to long to dry, found unit failed the vent air flow test. I removed exhaust hose and checked unit for proper air flow out of he dryer and proper temperature, unit tested good, found venting issue. Informed customer of my findings."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/21/2021
"Arrived on site to diagnose an ice machine that is not producing. Found incomplete frost pattern indicating low refrigerant charge. Recharged unit and verified unit held pressure, also advised customerto monitorunit for 48hrs. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Seguin, TX 78155
Andrew
Job Details: 07/21/2021
"Arrived on site to replace previously diagnosed ice maker. Verified ice maker was needed. Replaced ice maker, ice maker ran cycle as designed. Water filled to proper level. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near New Braunfels, TX 78130
Andrew
Job Details: 07/21/2021
"Arrived on site to test unit for not washing. Verified motor receiving proper voltage but not engaging. Replaced sump and motor assembly. Tested unit, unit is now washing as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of underneath light never worked since they moved into the house, found failed light bulb. I replaced light bulb, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for unit not turning on. Test unit and found light switch to unit turned off. Turned switch on test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Blanco, TX 78606
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of unit not dispensing cubed ice, found failed solenoid, I replaced solenoid, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Jonathan
Job Details: 07/21/2021
"Arrived on site to install previous diagnosed part. Removed failed ice paddle and installed new. Tested dispenser operation. All tested good, no water leaks detected."
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Harker Heights, TX 76548
Al
Job Details: 07/21/2021
"Arrived on site for a 2/2 on a Dryer not powering on. I ran diagnostics and found there was a stuck key error, which was causing the malfunction. Unit tested as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for refrigerator not making ice. Upon arrival found all icemaker functions working properly but the FC was sitting at 22 degrees. I then took pressure reading during test 40 and found pressures staying consistent at 20 psi and 80 psi throughout all 5 steps. I was then able to find the compressor was failing to pump and suck refrigerant through the system. Office to reschedule for 2 hour sealed system repair and once availability of parts is known. ); ordrng 1 W11025999 (Compressor assembly) and 1 W11109499 (Drier w/o dye) and 1 Nitrogen (Nitrogen) and 1 Oillessequipment (Oilless equipment) and 1 Cnote (Need reschedule 2hr ss repair)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Harker Heights, TX 76548
Tyler
Job Details: 07/21/2021
"(CH)Arrived on site for dryer not starting a cycle. Upon arrival customer informed us that the dryer ran for a few minutes and began to overheat. Gained access to the thermal fuse and found that it has blown. I also tested the high limit cut off and found that it was shorting out. Ordering the high limit cut off switch. Results from hardware tests: Element 9.5 ohms, high limiter .2ohms, high limit cut off between .1& .0 ohms. Thermal fuse broken and cont. or resistance ; ordrng 1 279973 (Thermal cut off)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 07/21/2021
"Arrived on site and inspected dryer with heating issues. Confirmed the complaint and found the element, cutoff and thermostat were all defective. R&R all and unit tested as designed. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EW3
Near McGregor, TX 76657
Jonathan
Job Details: 07/21/2021
Arrived on site for a refrigerator that?s not getting the proper temperatures. Inspected unit and work area. Found the evaporator only had four rings a frost and the rest of the evaporator was dry. This would indicate that the unit had a failed compressor or a restriction. Ordering sealed system parts in the office will need to contact the customer about a return date due to parts availability as well as need for authorization for repair. Please schedule for two hours.; ordrng 1 5303305677 (drier/filter) and 1 5304475098 (compressor kit) and 1 W10913906 (coupler)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Copperas Cove, TX 76522
Al
Job Details: 07/21/2021
"Arrived on site 2/2 on a dryer taking 2 loads to dry. Checked Heating element, tumbling and exhaust and exhaust had lint inside of the ventilation tube on the outside. Cleared the buildup and unit temperature was at 155 degrees at the exhaust tube. Customer advised the Rotary cycle signal knob WPW10627711 is broken. Confirmed the complaint and ordered it. Part is PSP so I advised the customers son the office will reschedule return services due to part availability. Needs more work.; ordrng 1 W10627711 (Rotary Signal Switch)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Copperas Cove, TX 76522
Al
Job Details: 07/21/2021
Arrived on site for 2/2 on a washer making scraping noise. Confirmed the complaint and found the cam was causing the issue. Used cam from call#306685 to complete the repair. Tested the unit in front of the customers son and unit tested as designed without the scraping noise. JOB COMPLETE ; used 1 W10721967 (Cam) from stock
We serviced a
GE REFRIGERATOR
Model ZISS420NXASS
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for refrigerator making a grinding noise. Upon arrival confirmed noise with customer. I then gained access to the damper assembly and found that the grinding noise would come when the damper motor would activate. Will need office to reschedule once availability of part is known and repair is authorized.; ordrng 1 WR31X10021 (Dampener assembly kit) and 1 CNote (Need autho before repairs)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Whitney, TX 76692
Jonathan
Job Details: 07/21/2021
"Arrived on site for the dishwasher that?s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Ran the unit through diagnostics and confirmed the error code. When the unit through an auto test in the unit ran as designed. The customer advised that it does drain but at the end of the cycle, it?ll stop draining and flash that code. Tested voltage going to the drain pump and found proper voltage. For the text sheet, they advised to replace the drain pump due to potential overheating. Replace the drain pump and tested the unit three times with no errors or failures present. I advise the customer to run dishwasher cycle to ensure everything is working properly. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Woodway, TX 76712
Jonathan
Job Details: 07/21/2021
"Arrived on site for a washing machine that?s making a loud sound during spin cycle. Inspected unit and wash area. Customer advised that it doesn?t happen all the way through spin but when it started to drain and spin is when the sound occurs. Ran the unit through a Spin cycle and immediately heard the sound as the drain pump kicked on. Found the unit pushed up against their dryer vent hose and pulled the washer out a few inches. Immediately the sound went away.Ran the unit through several tests by filling, draining, and spinning the unit and the unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near China Spring, TX 76633
Jonathan
Job Details: 07/21/2021
Arrived on site for a Range that had a dented control panel. Inspected unit and work area. The customer advised that it appeared that the console was dented on the left upper hand side. Confirm customers complaint and replace the console . Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model GMC305PDT07
Near Killeen, TX 76543
Al
Job Details: 07/21/2021
"Arrived back on site to install previously ordered switches. After 1.5 hours of replacing all switches, the unit still gave the DOOR error. I Called WHIRLPOOL TECH LINE and spoke with STEVE SR# 7731308877 after multiple checks, I was told to order the 15 &. 20 amp fuses along with the TOD because I was only getting00.6 at the control from the L1-cabinet. Ordering the needed parts to complete the repair also another AUTHORIZATION. Also 2 Hours are needed to complete the repair ; ordrng 2 M0805102 (15 AMP FUSE)s and 2 M0805101 (20 AMP FUSE)s and 1 4450249 (THERMAL CUT-OUT (FUSE))"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Marble Falls, TX 78654
Cliff
Job Details: 07/21/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11542867 (Pump)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near New Braunfels, TX 78132
Andrew
Job Details: 07/21/2021
"Arrived on site to test unit for getting cabinets too hot. Found unit is working as designed. Venting on bottom of unit is getting cabinet, handle and floor warm. Advised customer to have installation company insert given vent deflector. Temps in oven correct. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Robert
Job Details: 07/21/2021
Arrived on job for complaints of no water. Found hose kinked so moved refrigerator and hose to better location.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Hewitt, TX 76643
Jonathan
Job Details: 07/21/2021
"Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but that his touch screen isn?t working properly. Tested the unit and found the outer buttons on the control panel working but the inner screen where you try to bake or access tools would not respond. I called Whirlpool Techline and spoke to Joel SR# 7731299284. He had me check all my connections to the user interface and control board and power cycled the unit. The unit began working as designed. He advised that the issue was with a control glitch and that the customer just needed to power cycle his unit. He advised the customer to get his unit hooked up to Wi-Fi to ensure issues like this did not happen again. The customer advised that he is not hooked up to Wi-Fi and did not know how to set that up. I asked the customer if he wanted me to help him set it up. He advised that he would do it later. I gave him the WiFi care team?s number.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Austin, TX 78732
David
Job Details: 07/21/2021
"Arrived on site to diagnose dryer that was making a rattle when running. Ran unit and moved it around, and heart a metal rattle coming from the bottom. Removed front panel and found the screen housing support bracket had no screw in it and had come loose. Used an extra screw and reattached. Retested unit and verified rattle is gone.
We serviced a
WHIRLPOOL DRYER
Model MEDC400VW0
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for dryer not running. Upon arrival found the unit would operate if I held the door closed indicating a door switch failure.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS4
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/21/2021
Arrived onsite for microwave with light issues. Upon inspection I found the hood light was dead and would not turn on no matter if the bulb was replaced. I accessed the socket and did not see any visible shorts or breaks in the harness. I could not get any voltage to the socket while trying to engage the light. I accessed the control board and found the chipset for the hood lamp had busted or split in 2 which would cause damage the loss of voltage. I am ordering the main control and socket jic to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10849846 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG745H0FS1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/21/2021
Arrived onsite and repaired ignition problem by replacing burner head left rear burner head. All checks good. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model GFE26JMMAFES
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site to install previously diagnosed part. Upon arrival replaced the mullion bar and found the unit operating and sealing as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Marcos, TX 78666
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit was burnt on the left side of the element. Ordering element. Office to reschedule ; ordrng 1 W10441445 (Heater)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Manchaca, TX 78652
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for front glass panel trim coming off glass. Found glue not sticking to glass from heat from oven. Ordering new front door glass office to reschedule. ; ordrng 1 W11176456 (Front door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZS2
Near Lago Vista, TX 78645
Justin
Job Details: 07/21/2021
"Arrived on site to install previously diagnosed parts. I installed the new filter head and verified no cracks were in the lines or fittings. I found everything in good shape. I then activated the valve with the filter head exposed and found with the new head and a new filter, it still dripped and leaked out of the head. The water still did not dispense either, unless I removed the filter. I then changed the filter and found the same issue. I then checked the water pressure at the wall and found it good. I adjusted the pressure and got the water to dispense eventually, but the drip at the housing was still occurring. Regardless of where I set the water pressure the housing dripped. I blew through the filters in the old filter head and found air passing through still. This indicates possible carbon filter issues within the filter. I am finding the unit still running as designed with the filter out. I advised the customer on my findings and to possibly contact WP for an original filter. Call complete. No leaks observed at the end of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Leander, TX 78641
Tommy
Job Details: 07/21/2021
Arrived onsite for ice maker not making ice. Upon arrival found unit was operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78739
Kevin
Job Details: 07/21/2021
Arrived on site for refrigerator making a noise and door swinging on its own. There is no excessive noise happening during service call. If this issue continues requested that customer take a video To assist in diagnosis. Described all normal refrigerator sounds. Lifted front feet until door will stay in a position without swinging.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pflugerville, TX 78660
Wesley
Job Details: 07/21/2021
Arrived onsite and found incorrect door gasket had been received. Ordering correct door gasket.; ordrng 1 W11456682 (Door gasket)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Jimmy J.
Job Details: 07/21/2021
Arrived on site for CSI Oven interior has rough spots. Found bottom of oven had crinkles from foil or liner being placed over it. Took picture for sd pics. Used touch up paint pen to fill in the areas where the porcelain was missing where metal was exposed. Explained to customer they should allow it to dry for 4 hours to ensure the new touch up paint adheres properly. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Scott
Job Details: 07/21/2021
"Arrived on site for poor wash performance. Found wash motor very weak . Replaced sump and motor parts Ran diagnostics cycle, Ill check it. No water leaks detected at time of service job complete"
We serviced a
UNKNOWN DISPOSAL
Model May-87
Near Jarrell, TX 76537
Jonathan
Job Details: 07/21/2021
Arrived on site for garage disposal not operating and making humming noise. Inspected unit and work area. Checked motor and found locked up. Rotated motor to free up. Tested operation and found working as designed.
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Jarrell, TX 76537
Jonathan
Job Details: 07/21/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found unit leaning forward. Adjusted leveling feet. Performed diagnostics mode and tested operation. Found no signs of leak from underneath unit and toe plate insulation was dry with no water stains, indicator of leaking at door. Found minor signs of suds buildup. Spoke with customer on suds and service performed. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JS0
Near Austin, TX 78717
Jimmy J.
Job Details: 07/21/2021
Arrived on site for oven shows error messages E1 and F2. Upon entering found F2 E1 displayed. Inspected junction box area and all wires were connected properly. All connectors pare seated properly to the board. Called tech line and spoke to Drew and he had me place the oven in test mode. Could not replicate the error code in test. Drew suggested we replace the control. The control has already been ordered. Also found the back right counterweight was broken off. Ordering counterweight to return and install to complete the repair along with the new control. SR7731306225; ordrng 1 W11528354 (Control) and 1 W11135752 (Counterweight)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Buda, TX 78610
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for not cooling correctly due to defrost error, upon inspection found the unit had a bad thermistor placement, replaced both thermistors and control per last tech. All functions returned . Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Luis
Job Details: 07/21/2021
Arrived on site for no ice. Found ejector fingers hitting housing adjusted housing away from ejector ran icemaker through a cycle ice dumped and water filled housing.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
David
Job Details: 07/21/2021
Arrived on site to diagnose microwave oven combo with screen that freezes. Found touch screen unresponsive. Replaced console with new console and retested. Found unit working properly. Advised customer to connect new console to wifi. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
David
Job Details: 07/21/2021
Arrived on site to diagnose cooktop that customer said is not heating properly on big burner. Ran unit and did not see any visible issues and burner is hot. Checked wiring and found connector slightly loose. Tightened and verified all is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78745
Kevin
Job Details: 07/21/2021
Arrived on site and inspected dishwasher and found loose connection control board. After resetting it power has returned and dishwasher will complete a diagnostic cycle. Informed apartment maintenance that all cabinetry around dishwasher is crooked and partially broken. Installation of dishwasher is as good as it Can be. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Kayman
Job Details: 07/21/2021
Arrived onsite for dishwasher leaving white residue on dishes. Upon inspection I found no error codes stored in the unit. I ran diagnostics and found that all functions passed and are working as designed including the heater element which had a 8.9 amp draw at start then decreased as the element cooled. I found the unit to be over sudsing and the customer is using pods while having a in home water softener installed. I advised the customer on proper soap usage while on a softener and how it affects cleaning results. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78737
Kevin
Job Details: 07/21/2021
"Arrived on site and inspected washer and found customer is experiencing lid lock not engaging in the beginning a cycle. At this time the lock is working properly started 2 normal cycles and locked and unlocked it several times in diagnostic. Will need to bring back control board, lock, and lid and replace everything to ensure repair on a second visit.; ordrng 1 W11259006 (Lid) and 1 W10810403 (Latch) and 1 W11162440 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Del Valle, TX 78617
Jacob
Job Details: 07/21/2021
Arrived onsite for unit not making ice. Looked at the ice maker and saw that the ice maker had ice cubes frozen over in the tray. Replaced ice maker. Tested the ice maker. Ice maker tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KFDC506JSS01
Near Austin, TX 78723
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for kickplate not staying on. Found clips ordering new clips office to reschedule. ; ordrng 2 W11318207 (Clip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB01
Near Austin, TX 78724
Jacob
Job Details: 07/21/2021
Arrived onsite for unit not keeping temperatures. Went ahead and replaced the defrost timer. Turned unit back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
Arrived on site for Dryer paint cheeping in the back of the drum. Found rear bulkhead had large area chipping away. Took picture of damage and saved in SD pics. Removed rear bulkhead and installed new bulkhead. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Leonardo
Job Details: 07/20/2021
Arrived on site to test unit for sleeve broken door falling. Test unit and found broken sleeve. Ordering new sleeve office to reschedule. ; ordrng 2 WP8268961 (Sleeve)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Seguin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for freezing veggies in middle shelf, upon inspection found the air vents blocked due to shelve space, moved items around and adjusted temps, customer adjusted temps before and was already noticing difference
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Spicewood, TX 78669
Luis
Job Details: 07/20/2021
"Arrived on site for cooling issue. Powered unit on found control shutting itself on and off diagnosed a defective control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78753
Matthew
Job Details: 07/20/2021
Arrived onsite to replace previously diagnosed parts. Replaced led module. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
"Arrived on site and 2/2 on a dryer not drying properly. Confirmed the complaint and found the customers ventilation system needs to be cleaned. The unit tumbles and heats, but the exhaust system vent has condensation inside. Customer will have ventilation system cleaned. JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
Arrived on site and inspected washer leaking underneath the unit. Customer advised the unit leaked all over her carpet and ruined it. I lifted the top to access the suspension portion of the machine and found a balled up sock in the recirculating dispenser that caused the water to overflow. Removed the sock and unit tested properly without any leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
Arrived on site for CSI dw not dissolving detergent/not drying. Placed in diagnostics and got F1 E2. This was the only error code. Removed control and installed new control. Ran through full diagnostics cycle and dishwasher is running as designed. At end of diagnostics cycle dishwashers heating element was heating with water sizzling off element. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details: 07/20/2021
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76705
Jonathan
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed parts. Upon arrival disassembled unit and replaced the motor and timer. Reassembled and attempted to test unit but the problem remained unchanged. I called Whirlpool Techline and spoke to Dave SR# 7731293877. He had me do a voltage check at the terminal block from L1 to neutral and press the push to start button. Found the voltage at 110 V when the unit was idle jump to 244 V when the push to start was turned on. He had me do the same check at the wall and did not find any voltage changes. He advised that based on that alone, the issue was with the power cord neutral dropping out and the customer we need to replace their power cord. Advised the customer of Techline?s findings. Call complete."
We serviced a
HOTPOINT RANGE
Model RB787WH2WW
Near Killeen, TX 76549
Al
Job Details: 07/20/2021
"Arrived on site and inspected broken range bake element. Confirmed, removed and replaced it and unit tested as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Waco, TX 76710
Jonathan
Job Details: 07/20/2021
(CH) Arrived on site for washer detergent dispenser leaking. Upon arrival found the detergent dispenser completely melted through and both sides. The customer stated Whirlpool sent him a replacement dispenser. I removed and installed a new dispenser. After installation found the dispenser operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
"Arrived on site and inspected console not powering on. Confirmed the complaint and found the UI was unresponsive, but the main control was still working. R&R the console and unit tested properly. Advised customer to get a single out surge protector since the malfunction was caused by a recent lighting strike. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW1
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/20/2021
"Arrived on site for washer not powering on. Inspected unit and work area. Verified failure and removed top to trace voltage. Found voltage only going to control but not sending voltage out. Found failed control. Removed failed control and installed new. Tested operation and found suds buildup in unit. Spoke with customer on HE soap and suds. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS0
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
"Arrived on site and inspected dishwasher issues. Ran diagnostics and found the unit filled, washed, drained and heated as designed. Unit may have been affected by recent lighting storms. No parts needed. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Waco, TX 76712
Jonathan
Job Details: 07/20/2021
(CH) Arrived on site for cooktop burner flame being too high. Upon arrival we chef all burners for operation. The customer felt the burners weren?t low enough on the low setting. Attempted to make adjustments to the burner but it was already as low as it could go. The customer just wanted to have the unit checked to be sure. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS16
Near Temple, TX 76504
Jonathan
Job Details: 07/20/2021
"(CH) Arrived on site for oven not heating up. Upon arrival customer informed us that the unit was now working but when she was cooking when it first happened, it showed an Err code informing her there was an error in the middle of her cycle. When she went to start any other bake cycles, it would show that code and would not allow her to perform a bake cycle. Tested the unit and found it operating at normal temps.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near Lorena, TX 76655
Jonathan
Job Details: 07/20/2021
"Arrived onsite for a cooktop that is cracked. Inspected unit and work area. Found a chunk of glass missing from the front and a crack that had spidered all the way to the back of the cooktop.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Killeen, TX 76542
Tyler
Job Details: 07/20/2021
Arrived on site for Bilton unit needing system repair. Upon arrival after disassembling and confirming unit previous diagnosis I found that the drip pan heater also had a leak in it and the drip pan heater will need to be ordered in order to complete repairs also found when trying to disassemble the unit that the waterline is too short and the cut off valve is not accessible to shut the water off and the unit will need a plumber in order to replace the T cut off at the front of the unit so we can remove the unit safely without causing any water damage office will need to reschedule once availability of part and a plumber has made the repairs is known.; ordrng 1 WP2004545 (Pan heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Briarcliff, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of of unit not completing cycles, found loose actuator, I adjusted and tightened actuator, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for a broken dispenser latch, upon inspection found multiple issues with unit , unit was missing door stop and had a broken dispenser hook. Ordering parts. Office to reschedule ; ordrng 1 W10671905 (Dispenser) and 1 W10082861 (Track stop)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Spicewood, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site to repair unit for loud noises, I replaced motor, belt, cam, gearcase and suspension. Unit tested good."