Service History 50

We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/15/2021
Arrived on site for venthood making a rattling sound. Inspected unit and work area. Tested operation to verify failure. Removed venthood fan motor and found damper stuck in closed position. Assembled unit and tested operation and found motor unbalanced. Removed failed blower and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Austin, TX 78747
Kevin
Job Details: 11/15/2021
"Arrived on site and replaced water filter housing, customer supplied a new water filter and water line. Confirmed dispenser is working properly after installation, also cycled icemaker and it filled with water properly.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Austin, TX 78704
Scott
Job Details: 11/15/2021
Arrived on site for oven not reaching temps over 190. Found unit set to Celsius as well as multiple oven liner parchment covering vent holes on bottom oven floor . Ran temp check after switching to Fahrenheit and removing lines. Temps checked normal.
We serviced a
KITCHENAID OVEN
Model KOST107ESS03
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2021
"Arrived on site to test unit for not heating past 177. Upon arrival customer stated she has extended warranty on unit. Advised customer to contact extended warranty to have us dispatched. Customer stated she would pay to just have unit fixed. Found unit set to Celsius. Changed to Fahrenheit, tested unit to 350, unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Scott
Job Details: 11/15/2021
"Arrived on site , replaced door panel. Also found ui control and door handle stud damaged . Ordering UI , stud and stud screw . No water leaks detected at time of service. Call to set return ; ordrng 1 W10316572 (Screw) and 1 W10195726 (Stud mounting) and 1 W10897417 (Ui control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/15/2021
"Arrived on site for No Power - Not Operating - Top Load Washer. Placed in diagnostics and no error codes came on. Ran diagnostics component activation and drain pump cycle killed power to washer. Tested voltage at the wall and it was getting 120. Tested outlet and it was good. Checked drain pump connector and it was connected properly. Removed control and installed new control. Ran DLMS Calibration and upon starting I heard a poof and smelled electrical smoke. Removed cord from wall and inspected control and found drain pump and shifter connector charred. Checked resistance of drain pump and shifter/clutch and they were both out of range. Ordering a new clutch W10754448, control W11419171, lower harness W11568984, and drain pump W11396717 to return and complete the repair. . ; ordrng 1 W11396717 (Drain pump) and 1 W11568984 (Harness) and 1 W10754448 (Clutch) and 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Kevin
Job Details: 11/15/2021
Arrived on site and inspected dishwasher and found water is leaking from incoming water line connection to water source under sink inside cabinet. Took one picture of water leak location. Added some Teflon tape to connection and it appears this has stopped leaking. Builder representative is on site and he is aware of that waterline is not an orderable part and its considered an accessory. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78741
Scott
Job Details: 11/15/2021
"Arrived on site for washer making a lot of noise . Found gearcase leaking oil and suspension failed . ordering gearcase clutch ,slider, suspension,wash plate . No water leaks detected at time of service. Call to set return ; ordrng 1 W11130359 (Suspension) and 1 W10752283 (Wash plate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for microwave making noise. Upon arrival found unit is operating as designed. Unit noise was flap for ventilation opening and closing as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Round Rock, TX 78664
David S
Job Details: 11/15/2021
"Arrived on site for dryer not heating I inspected the unit and work area. I checked voltage at the wall and found it good. I gained access to the thermal fuse, exhaust thermistor and the heating element, they all checked good. I found the inlet thermistor open. I am ordering the thermistor fix kit to complete the repair.; ordrng 1 WP3391914 (Thermistor fix)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smithville, TX 78957
Matthew
Job Details: 11/15/2021
Arrived onsite for dryer not heating properly. Upon arrival tested unit. Removed back panel to access components. Found cutoff faulty. Replaced cutoff and tested. Unit is functioning properly. Also noticed dryer vent not optimal. Recommended replacing duct with more rigid material and insuring line is clear. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site to install previous diagnose parts. I replaced the water valve and the belt. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected range and found none of the cooktop burners are lighting properly. Burner caps do not fit this model, a new set will be needed to correct issue. Send new burner cap set directly to customer a technician is not needed to install them. Job complete ; ordrng 1 WPW10597129 (D2C Burner cap kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for dishwasher top rack broken and unit continues to shock customer when using it. Inspected unit and work area. Found unit not grounded at outlet ( see SD-picture). Informed customer that outlet will need to be corrected for us to safely service unit. Found UI overlay bubbling. Found top rack adjuster broken and will need to replace with kit. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10712395 (adjuster KIT) and 1 W10874377 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 11/15/2021
"Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not circulating. Found bad wash motor, replaced sump and motor test unit and unit test good no leaks present at this time job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Austin, TX 78732
Brandon
Job Details: 11/15/2021
"Arrived on site to replace brackets and slides, after replacing, gasket is sealing properly,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected dishwasher and found saved error code 7/1 control has turned off power to heating element due to incoming water temperature. cleared issue by running a diagnostic cycle and heating element is working properly at the end of it. Discussed running hot water before starting cycle with homeowner and virtues of using rinse aid. Dishwasher is operating normally, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected microwave and found Left Rear Center rack mount is loose. And this is causing rack to make contact with inner wall and it arcs during operation. After resetting mound recommended that center rack not be used and to further prevent issue, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Cedar Park, TX 78613
Justin
Job Details: 11/15/2021
"Arrived on site for a range not heating properly in the oven. Upon arrival the customer stated that the oven does not gain heat at all. I checked voltage at the wall and found it good. I gained access to the back of the unit. I ohmd out both elements and found the bake element open. I ohmd out the fuse and sensor, and both read good. This indicates just a bad bake element. I replaced the element and then preheat the unit. I found the unit now reaching preheat temps and running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Brandon
Job Details: 11/15/2021
"Arrived on site to replace drip pan, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXSS8
Near Driftwood, TX 78619
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for unit leaking from right side of the door. Test unit and found tub gasket completely off the tub. Replaced tub gasket test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Driftwood, TX 78619
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of unit not completing cycles, found failed hot water valve, I replaced valve, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHGXML15
Near Killeen, TX 76549
Tyler
Job Details: 11/15/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed prior diagnosis and found signs of oil around suction side of compressor. Found no refrigerant left in system. Replac3d compressor, uv drier, A.valve. Pulled vacuum then recharged system with 5.0oz of refrigerant per manufacture spec. Found psi lvls stable at 150/0 after 15 minute run time. equalized psi was 40 when off. Informed customer to give 24hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78757
Taylor M
Job Details: 11/15/2021
"Arrived on site to diagnose cooktop with gas leaking from burners, upon arrival the customer informed me that the front left, right and center burners were tested by a gas service company and showed to be leaking gas while not in operation, I gained access and found that the burners are leaking between the valve and the orifice/spud via a soap solution to find gas bubbles, I am ordering the valves, tubing, orifice/spuds and returning with parts per safety, I spoke with Jessica and she provided me with SR#7732214401 as documentation. The office will schedule return service when the parts arrive. ; ordrng 2 W10597166 (Left front and right front orifice)s and 1 W10611441 (Center orifice holder) and 2 W10652710 (Orifice spud left front/right)s and 1 W10791073 (Spud center main) and 1 W10652706 (Spud center simmer) and 1 W10594392 (Left front valve) and 1 W10859922 (Right front valve) and 1 W11246817 (Valve center) and 1 W10566294 (Left front tubing) and 1 W10566299 (Right front tubing) and 1 W10566296 (Tubing center main) and 1 W10566297 (Tubing center simmer)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2021
Arrived on call for complaint of noise. Found the tension pully cause of noise. Replace tension from repair kit
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2021
"Arrived on site to test unit for excessive shaking and walking across floor. Ran diagnostics and unable to replicate issue. Suspension is good, tub bearing is good. Spoke with tech line and found no issues. Advised customer on proper loading procedures. Unit has been replaced for doing the same thing. Pedestal is the original one. Unit is perfectly leveled. No shipping bolts present, pedestal feet has rubber on. Pedestal is properly installed and not loose. No leaks detected. Job complete.SR#7732238273"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78738
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for unit leaking. Found unit leaking from front left side. Checked heating element and element test good. Removed front door panel and checked dispenser and vent gaskets all test good. Found unit leaning to the left making water come out front left bottom. Leveled unit correctly test unit and unit test good no leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
"Arrived on site to install previously diagnosed parts. I installed the new control and tested the unit. I found voltage now going to the motor, but it still not running. Due to this I also installed the sump and motor. I then ran through a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bastrop, TX 78602
Matthew
Job Details: 11/15/2021
"Arrived onsite for washer not functioning properly and shaking violently. Upon arrival put unit in diagnostics and found F7E1 basket speed fault and F7E7 unable to reach target RPM. Inspected underneath unit and found unit had shaken so much that the cam pulley and belt came loose. Called NEW tech line for assistance. Spoke to David. Looked over history and parts. Explained issues and believes that the basket may be out of round or gearcase shaft may be bent. Being that basket was replaced already by previous company, would need approval to replace basket again. Requesting AUTHO for basket, gearcase, cam and belt. Office to reschedule ; ordrng 1 W10752719 (basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Cliff
Job Details: 11/15/2021
Arrived on site to replace previously ordered parts for washer. Replaced inner basket and no other components needed. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76543
Al
Job Details: 11/15/2021
"Arrived back on site to install previously ordered parts. Installed the control, UI and thermistor. Reassembled and unit tested properly. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Waco, TX 76710
Tali W
Job Details: 11/15/2021
On site for dishwasher displaying ER code and not going through wash cycle. Found keypad shorting causing unit to not allow for any cycle selections. Replaced keypad assy. Tested. Unit functioning as designed. Call complete.
We serviced a
MAYTAG DRYER
Model GEQ9800LW0
Near Killeen, TX 76549
Tyler
Job Details: 11/15/2021
"Arrived on site for dryer not heating. Upon arrival confirmed complaint. Upon further disassembly I found element grounded, and both high limit and cutoff off also shorted. Replaced both thermostat with (279769) kit and element. Reassembled and tested unit. Found dryer heating as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76502
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a range with a broken panel. Found ui glass cracked and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10877769 (Control panel)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26RLECS9
Near Killeen, TX 76549
Tyler
Job Details: 11/15/2021
Arrived on site for refrigerator not turning on. Upon arrival customer stated they had recently tried a new start device thinking it would help a day before arrival but wanted unit inspected for any other failures. Unit was running and cooling while on site. Found temps in FC reaching 3 degrees. Found compressor and both fans running as designed. Rc temp at 38 degrees. Unit appears to be running as designed at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Killeen, TX 76549
Al
Job Details: 11/15/2021
"Arrived on site and inspected washer screeching noises during spin cycle. Confirmed the complaint and, called the office and confirmed the P&L. Removed and replaced the gearcase, cam, actuator, belt. Reassembled and unit tested properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 11/15/2021
Arrived on site for washer bounding and banging around laundry room. Upon arrival confirmed complaint but found no errors in diagnostics. Upon further inspection I found during manually spinning drum that unit was showing resistance while rotating. Removed rotor and stator and found same reasults with tub. Also found signs of rust around stator. Will need office to reschedule once Availability of parts is known. Documented complaint with techline sr#7732197211. ; ordrng 1 Cnote (Need autho for 2man front load washer repair) and 1 W10921994 (Tub asm) and 1 W11261207 (Stator) and 6 W11035597 (Stator screws)s and 1 W10916241 (Rotor) and 1 W10797525 (Rotor screw)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Hewitt, TX 76643
Tali W
Job Details: 11/15/2021
On site for dryer only running 5 min then shutting down. Found sensor harness open andnot detecting the dampness of clothing when testing with damp cloth. Replaced sensor harness and tested. Unit now functioning as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFE28GELFDS
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
"Arrived on site for a refrigerator with LEDs not working properly in the refrigerator compartment. Upon arrival the customer stated they had another service company come out for the same issue, and they replaced the door switches. They stated this temporarily worked. I ohmd out all LEDs, and door switches. All ohmd out good. I gained access to the control and found at connection P14 from pins 6 to 7 the LEDs were getting 31VDC. This is way to high. I installed the control and nothing changed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW06
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for freezer buzzing noise upon arrival found unit compressor extremely hot and rattling. Ordering sealed system.; ordrng 1 W11209866 (Compressor) and 1 W11209261 (Evap) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HB04
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
Arrived onsite for unit not heating or starting. Tested the unit and unit would it start. Upon further inspection. Found that the fuse in the back had burned up along with the wire. Replaced the interlock. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Lou
Job Details: 11/15/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that there is water in the drain filter area. I removed the filter and found the normal remaining water in the drain area. I advised the customer that the water is normal. I placed the unit in diagnostics showing no error codes. Continued with testing and I placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range on amp readings. I advised the customer that the unit Is operating as designed. Inspected the drain hoses and they are clear. Customer has an RO system but the RO drain hose is connected at the left side sink drain and not with the dishwasher drain hose. Contacted techline and spoke to TJ and advised of the complaint and my findings. TJ advised that the water in the drain area is normal and provided SR#7732245720. I recommended that should the customer have further issues to contact Whirlpool. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
"Arrived onsite for oven saying cooktop hot even when not on. Upon arrival found unit right front switch damaged due to power outages recently
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected dishwasher and found tub has a dent on the right rear that has broken a seam and is leaking water. Took one picture of broken seam. A new tub will be needed to correct the issue, otherwise dishwasher is operating normally. contact customer before rescheduling to ensure builder has not replaced dishwasher entirely.; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Killeen, TX 76542
Tyler
Job Details: 11/15/2021
Arrived on site for washer giving f6e3 error. Upon arrival confirmed complaint and found f6e3 and f2e1 errors stored. Upon further inspection I found ui harness still within specs. Replaced both ACU and fascia controls. Reassembled unit and found washer fully functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2021
Arrived on call for complaint of dispenser damaged. Confirm the dispenser is damaged replaced dispenser. After installation test operation.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Lou
Job Details: 11/15/2021
"Arrived on site to inspect cooktop burners corroded. Upon further inspection, I tested all burners and they are operating as designed. I found all of the burners with corrosion on them some worse than others. I removed and replaced the burner heads and retested and all burners continue to operate as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model MH2175XSB4
Near Killeen, TX 76542
Tyler
Job Details: 11/15/2021
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. Removed sump and motor and control. Installed new sump and motor and control. Ran diagnostics and got same error codes. Called Whirlpool tech line and spoke to JR. He had me ohm out diverter. Diverter was out of range and giving a range way higher than it should be. Tech line also had me ohm out old diverter and it was giving the same exact high reading. Tech line requested and highly recommended we order a new diverter and harness through Whirlpool stock to ensure we get new stock and not shelf stock. Ordered sump and motor and main harness to complete the repair. SR 7732247917 ; ordrng 1 W11416362 (Sump and motor) and 1 W11568793 (Wire harness)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Matthew
Job Details: 11/15/2021
Arrived onsite for dryer not turning on. Upon arrival tested unit and would not start. Checked incoming voltage and recorded 240 vac. While checking voltage found wiring from cord and harness burned. Will need to order block kit for repair. Notified customer that will also need power cord replaced will bring one in case customer does not provide cord Office to reschedule ; ordrng 1 279320 (terminal block) and 1 POWERCORD (4 PRONG CORD) and 1 W10450289 (harns-wire)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78738
Brandon
Job Details: 11/15/2021
"Arrived on site to replace failed shocks, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
David Z
Job Details: 11/15/2021
"Arrived on site to follow up on washer that was still not spinning. Ran unit and hear a buzz come from bottom of unit and no spin. Replaced the rotor and clutch again and tested. Found no more buzzing, but unit still would not spin. Checked control and found damaged connectors and heat sink with corrosion on them. Replaced control and retested. Verified unit is now spinning correctly. Documented with tech line, SR 7732244793. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near The Hills, TX 78738
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of unit leaking and not finishing cycles, found to much suds in unit, I cleaned out suds, ran a rapid wash, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Austin, TX 78728
Taylor M
Job Details: 11/15/2021
"Arrived on site to replace previously diagnosed front right infinite switch and front right element, upon accessing and replacing both the unit is now operating properly as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Scott
Job Details: 11/15/2021
"Arrived on site for poor drying performance. Ran diagnostics, no errors . Ran air flow and temp checks . Found air flow restriction. Recommended maintenance clean exterior venting. No lint build up, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/15/2021
"Arrived on site for shelves are not fitting in right side door. Found customer had four shelves. They only fit on the bottom section of the right side RC door mounts. I called Whirlpool tech line and spoke to TJ to see if something else I wasnt seeing was missed, but tech line confirmed the upper section of the door wasnt meant to have the shelf adjusted any higher than the lowest mount. Customer confirmed they had received additional shelves from Whirlpool that also didnt fit. Again, unfortunately the door only allows one shelf to be mounted on the bottom section of the door where the mounts are seated and the liner is deeper than all the mounts above. Job completed.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78750
David Z
Job Details: 11/15/2021
"Arrived on site to diagnose washer that is leaving clothes wet on the towel cycle only. Towels come out wet. Checked error codes and found no error codes present. Called tech line for guidance, SR7732247307. Tech line said with no error codes and unit running through diagnostic fine there is no recommended part to replace. Recommendations are to decrease soap usage and decrease the amount of soap used, as well as to run drain and spin if its not done and rung out.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near San Marcos, TX 78666
Robert
Job Details: 11/15/2021
Arrived on call for complaint of not heating. Oulled unit out and checked TOD it was open. After installation test operation oven heating.
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP2
Near Austin, TX 78734
Brandon
Job Details: 11/15/2021
"Arrived on site to replace upper LH track, after replacing, unit tested good."
We serviced a
GE MICROWAVE
Model JVM6175EF1ES
Near Moody, TX 76557
Tali W
Job Details: 11/15/2021
"On site for microwave not heating. Tested with bowl of water. Found unit powering on and starting, but not heating. Found TCO at bottom of control cavity open, not allowing power to be sent to HV components. Ordering TCO. Office to reschedule.; ordrng 1 WB20X10043 (Transformer) and 1 WB27X10597 (Diode) and 1 WB27X709 (Thermo switch) and 1 WB21X10162 (TCO bottom) and 2 WB24X829 (Secondary switch)s and 1 WB24X830 (Switch) and 1 WB27X11094 (TCO cavity) and 1 WB27X10170 (Cap motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for range console having scratches on it. Inspected unit and work area. Identified scratches ( see sd-picture). Removed console and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for upper rack falling. Removed upper rack and removed adjuster. Installed adjusters correctly test unit and unit test good job complete.
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Del Valle, TX 78617
Matthew
Job Details: 11/15/2021
Arrived onsite for unit leaking water and noise. Upon arrival inspected unit. Found dripping from valve assembly into tub. Valve is weeping and will need replacement. Customer showed video of noise. Inspected underneath unit and found worn belt. Will need to order and replace Valve and belt. Office to reschedule ; ordrng 1 WH01X27538 (belt drive) and 1 WH13X26535 (VALVE )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced fuse and both times found it blew immediately proceeded to inspect unit and found cavity thermostat wiring damaged burned and grounded. Ordering main harness and cavity thermostat along with fuses.; ordrng 2 W10138793 (Fuses)s and 1 W10269232 (Cavity thermostat) and 1 W11350914 (Harness)
We serviced a
KITCHENAID DOWNDRAFT
Model KIRD861HSS0
Near Austin, TX 78730
Taylor M
Job Details: 11/15/2021
"Arrived on site to diagnose downdraft with no power at the switch causing the unit to be stuck in place not allowing for the filters to be removed, i gained access to the unit and turned power off at the breaker, i removed the switch and found no continuity when depressing the switch. ; ordrng 1 WPW10323305 (Switch)"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
Arrived onsite to replace parts ordered by previous tech. Replaced control and thermistor. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Lou
Job Details: 11/15/2021
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that they made the changes as recommended at previous service call and the dishes are still not drying. When I opened the unit door, I found the dishes in the bottom rack dry except for the plastic dishes. I found most of the dishes were dry in the top rack except the plastics and the cups that were upside down and had some water on the bottoms. I placed the unit in diagnostics showing no error codes and continued with testing. The unit operated as designed. I tested again and checked the amp draw to the components and found 7-9amps to the element in wash and drying cycles. Retested and tested voltage at the control and the element is getting 122V in the wash and drying cycles. With the last test, I found a large amount of rinse aid suds in the bottom of the tub. I contacted techline and spoke to Kurt and advised the complaint and my findings. Kurt recommended replacing the dispenser due to it possibly leaking rinse aid and provided SR#7732248821. I advised the customer of my conversation with Whirlpool tech support and removed and replaced the dispenser and retested a final time. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78735
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected washer and found belt has come off, after replacing it attempted to run a diagnostic cycle and found there is no incoming hot water. Removed waterline from the rear of the washer and there is no hot water from the source. A plumber will be needed to correct the issue. Washer can still be used on tap cold only. No water leaks from connections at time of service, job complete"
We serviced a
GE WASHER
Model WDSR2080D5WW
Near Jarrell, TX 76537
Cliff
Job Details: 11/15/2021
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR4HB1
Near Bartlett, TX 76511
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the diverter covered in calcium from it leaking. I spoke to the customer about needing a new sump and motor. I am ordering the assembly. ; ordrng 1 WPW10605057 (Sump and motor)
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
"Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Attempted to perform diagnostics mode and found door switch not reading. Gained access to control and measured resistance on all 3 wires. Found door switch reading open and closed. Found control not reading door switch. Removed failed control, and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. Paid in full on credit card."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/15/2021
Arrived on site for oven turning on it own has to shut it down at the breaker. Customer stated they woke up at 4:30 am to the oven in a broil heating at 550. Afterwards the oven would just randomly turn on and console buttons would not respond. Placed in diagnostics and no error codes came on. Found oven was not connected to WIFI. Customer was able to get the phone app connected while I was there. Once everything was connected the current time and date reflected in the console display. Customer was happy to see that it hadnt turned on by itself during the twenty five minutes we went through the diagnostic and WIFI set up. Customer used his Whirlpool app to start the preheat. Oven working as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
David Z
Job Details: 11/15/2021
"Arrived on site to follow up on dishwasher that had damaged float switch harness. On arrival I removed the toe kick and found the drain hose and also the elbow on the sump and motor have also been chewed through. No repairs being performed, unit has extensive rodent damage. Advised tenant of additional damage to unit and no repairs to be done. Left voicemail for landlord informing them of findings and that we arent going to replace the recommended parts. Unit needs at minimum sump and motor, drain line, likely water line, control and harness. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78754
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of upper rack falling off, found broken adjusters, I replaced adjuster kit, unit tested good.
We serviced a
GE WASHER
Model GFW450SPM1DG
Near Austin, TX 78702
Scott
Job Details: 11/15/2021
"Arrived on site for washer shaking ,knob broken ,as well as dispenser draw . Will need knob ,and UI due to rounding of knob stem , draw cover needed due to water splashing out of dispenser . Will need two man to gain access to back of washer . Oredeing ,motor , belt pulley, bolt, washer . AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 WH42X25520 (Draw dispenser handle) and 1 Autho and 1 2MAN and 1 WH20X27942 (Motor) and 1 WH02X10337 (Washer) and 1 WH02X10334 (Bolt) and 1 WH08X10050 (Belt) and 1 WH07X10022 (Pully)"
We serviced a
WHIRLPOOL RANGE
Model WOD51ECOHS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for oven not getting to temp or sometimes oven not turning off. Test unit and found bad console will need to replace console. Ordering new console W11297709 office to reschedule. ; ordrng 1 W11297709 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB3
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/15/2021
"Arrived on site to install previous diagnosed part. Removed failed heater and installed new. Assembled unit and performed diagnostics mode. Monitored test operation and observed for possible water leaks. Tested amp draw to heater and found 7.5 amps. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
"Arrived on site for washer making a abnormal noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none. Ran automatic test mode and monitored operation. Removed back panel and inspected rotor and shocks. Found all intact and no signs of abnormal wear and tear. Assembled unit and ran a load of towels on normal wash. Monitored wash cycle and cancel when unit was in wash mode. Ran drain and spin cycle and monitored operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED8740DW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for dryer having moisture on door. Performed air flow test with vent on and off. Found yellow light with vent on and green light with vent off. Found venting going directly out of home and flapper not shutting. Due to short venting moisture could buildup on door when using. Unit tested good.
We serviced a
GE REFRIGERATOR
Model PSC23SSNASS
Near Austin, TX 78759
David Z
Job Details: 11/15/2021
"Arrived on site to follow up on refrigerator that had an open ice chute flap. Found the switch for it was corroding. Replaced switch and glued boot guide back on the back.
We serviced a
GE MICROWAVE
Model SCB2001FSS02
Near Austin, TX 78759
David Z
Job Details: 11/15/2021
Arrived on site to follow up on microwave that was dead. Removed and unwired unit from wall. Found fuse blown due to issues with interlocks. Replaced interlock switches and rewired unit. Tested with new switches and new fuse and verified unit is working as designed. Heated cup of water and verified heat present. Call complete.
We serviced a
GE MICROWAVE
Model SCB2001FSS02
Near Austin, TX 78759
Taylor M
Job Details: 11/15/2021
We serviced a
WHIRLPOOL WASHER
Model LSR7233EQ0
Near San Marcos, TX 78666
Robert
Job Details: 11/15/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and washer working properly.
We serviced a
KITCHENAID OVEN
Model KGRS505XSS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for upper oven not working on bake. Test unit and found bad glow igniter. Replaced igniter Test unit after replacing igniter and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78744
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected the dishwasher and found incoming water valve is blocked by sediment, took one picture. Recommended replacing water valve and purged waterline into a large cup several times. after replacement confirmed operation by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected the dishwasher and found wash motor is not running. Replace control board and wash motor and it is now operating normally. No further repair is required at this time, no water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78701
Scott
Job Details: 11/15/2021
"Arrived on site for left side handle falling off . Reattached Handel with screw . No gas leaks detected at time of service. Job complete ."
We serviced a
GE REFRIGERATOR
Model TPX24BRYFWW
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated that they found that the FC and RC are not cooling as well as they used to. I checked temps and found the FC at 21?F and the RC at 49?F. I gained access to the evap and found the bottom half covered in ice. Upon further inspection I found the heater burnt out, and open. I replaced the heater and cleared out all ice with my steamer. The unit is now working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT655SSJ4SS
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/15/2021
Arrived on site for TRIPS THE CIRCUIT BREAKER DURING USE. Placed in diagnostics and no error codes came on. Checked junction box and all wires were properly seated. Ran through all diagnostic cycles and dishwasher never lost power. Ran through normal cycle to see if it would lose power. Allowed to run for twenty five minutes and dishwasher never lost power. Used outlet tester to ensure outlet was good. Used multimeter to test voltage at the wall and was getting 120. Suggested customer try running an extension cord to another outlet in the house that they know isnt a GFCI to test if dishwasher loses power. If it doesnt they will know either the outlet or the breaker for the dishwasher needs replacement. If it still loses power when plugged in with an extension cord customer will call us back to try and diagnose any failed components we can find.Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
Arrived onsite to replace parts to the unit. Replaced the parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Niederwald, TX 78640
Jacob
Job Details: 11/15/2021
Arrived onsite for unit not drying clothes properly. Customer said it would take them 2 or 3 times to get the unit to dry. Upon further inspection. Found that there was something inside of the vent. Something thick and heavy was inside of the vent tube and was covered in lint. The pice fell further down the tube. Let customer know that the duct will have to be cleaned. Tested the unit once more and unit heating up better than before. No issues at this time job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. I installed both gaskets and reshaped both of them with my heat gun. I advised the customer on waiting a minimum of 4 hours before opening the unit. The unit is as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. Removed Control and UI and installed new control and UI. Ran test 4 and allowed all five sub tests to complete. Getting good air flow from evaporator fan. Fridge running and cooling as designed. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model MFF2258FEZ07
Near Austin, TX 78756
Wesley
Job Details: 11/15/2021
Arrived onsite and found stuck motor. Replaced icemaker to repair ongoing production issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH3
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site to install previous diagnose parts. I installed the new lower rack wheels and the upper rack adjusters. I reassembled the unit and tested it. It is working as designed job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site for water dispenser and icemaker not working. I inspected the unit and work area. I tested the unit and found it not dispensing water. I gained access to the dual valve and found both lines frozen. I cleared the lines. I covered the hole where the fill line to the ice maker was open. The air was leaking from there to the dual valve causing the lines to freeze. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78754
Wesley
Job Details: 11/15/2021
Arrived onsite and tested unit for not operating with and f8e4. Tested unit in diagnostics and cleared code and ran regular cycle. All checks good. Advised customer on possible computer glitch or a slow leak causing the overfill to trip. Unable to duplicate a problem. Unit is now operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78717
David S
Job Details: 11/15/2021
Arrived on site for washing machine making a noise. I inspected the unit and work area. I out the unit into diagnostics and found no fault codes. I ran the unit through a diagnostics cycle and found it working as designed. I gained access to the gear case and found the belt a little loose. I replaced the belt. I found the gear case and cam in good condition. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78757
Taylor M
Job Details: 11/15/2021
"Arrived on site to re-diagnose refrigerator with rc cooling issues but cooling properly in the fc. Upon arrival I took temps of the unit and found the freezer to be at -3? and the refrigerator compartment at 53?. I put the unit into service diagnostics and found all fans to be operating properly as designed, I put the ice maker through a self test and found it is operating properly as designed but is not reaching temp to dispense ice properly. I gained access and verified functionality of the thermistors, I found that the fc thermistor is reading out of range by a lot for higher temps in the fc when it is at proper temp, I gained access to the evap cover and found ice build up causing the ice maker fan to tick. I gained access to the back of the unit and removed the drain tube, I found it to be mostly clear but housed some debris, ; ordrng 1 W11318270 (Thermistor)"