2201 for access. Arrived onsite for washer WTW4855HW3 needing control replacement per scodes153eb. Replaced control W11607637. Calibrated and tested. Unit is now functioning properly. Job complete

Arrived on site for softener not dispensing. Upon arrival checked error codes and found F0E7. Cleared code. Ran diagnostics and found no issues. Ran individual component test and found all valves dispensing correctly with adequate pressure. Dispenser drawer is dispensing correctly with no clogs. Due to language barrier, I could not explain what the customers procedure of washing. Upon closer inspection found unit is unleveled. Leveled unit. Called techline and spoke with Tim SR#23999582 Stated its a loading issue and its not spinning because its not properly loaded. Unit is functioning as designed. No water leaks detected at this time. No parts needed

Arrived onsite for washer WTW8127LC1 making noise during spin. Customer stated a different company was out and was supposed to order a part. Notified customer that i was not sure of the issue and this was our first visit. Ran diagnostics and found multiple codes but not in relation to the noise complaint. Found 6/3 comm ACU/MCU, 0/5 off balance load,0/7 load detected while running clean cycle. Did identify noise. Unit was leaking oil and rotor bolt was backed out laying on the floor.Nneeded drive components replaced. Replaced gearcase w11449841, rotor w11260238, stator w11195971, slider W10734521 and clutch W10754448. Reassembled unit and tested. Unit is now functioning properly. Job complete

Arrived onsite for previously diagnosed parts. Replaced spray arms but unit continues to leak on LH side, raised feet to see if it was a leveling issue unit is leveled and issue still persists, due to issues with the unit and everything checking good including the gasket request for a senior tech from maintenance. Office to RA when a senior tech can come out as i cannot find where the leak is coming from.; O-emld tckt

Arrived on site for a refrigerator WRS315SDHM16 not dispensing water. The icemaker is filling so I used my heat gun to thaw the water reservoir in the rc. Unit started dispensing after it thawed out. No other issues or leaks detected.

Arrived on site for WFC682CLW0 with issue of getting stuck at 16 minute mark of dry cycle. Upon arrival, test unit by running a dr cycle. At :24 minutes door unlocked and time went to 2:48 remained unlocked and slowly tumbled with door still unlocked. Which is normal for the wrinkle free operation. I contacted Techline and spoke with Chris. I explained issue customer is having and he explained how There is no definite dry times. Some cycles will take longer than others. At this point will need to monitor unit. Observe types of materials and load sizes take videos, etc. Case # 23999363

Arrived onsite for WED560LHW2 unit with condensation collecting while not in use. Determined dryer is heating and airflow is good but the duct is long. The damper on the outlet does not fully close. And the temp contrast results in condensation on the dryer door glass. Unit has a smell from some product or detergent that entered the airway and gets hot while in use. No parts, no leaks.

Arrived on site unit 3233 to replace previously diagnosed parts on model WED500CMW0. I replaced drum, unitntssted good, part used w10899578

Arrived on site , replaced control and ui console trol. Followed service pointer on control and UI replacement . Change control first . Verified modle and ser transfer successful. Verified model and ser match after UI replacement. Ran calibration and test wash. All checked normal. No water leaks detected at time of service. Job complete

WRF767SDHZ02 Arrived on site for a refrigerator with lighting issues. On arrival, I verified the issue of a failed FC light. I replaced the FC module then tested product is working as its designed no water leaks visible from the main water supply.

Arrived onsite for knobs and switch broken. I confirmed the switch was broken and knob. I replaced W10859568 AND W10756270 and unit now operates and looks as designed. Call complete, no leaks.

WTW4816FW3 Arrived on site for a washer making nosies when spinning. On arrival, I ran diagnostic no error codes. I checked the suspension and gearcase, and they were good . I checked if it was balanced, and it is balanced. I asked the client for some laundry a large load . The client loaded the washer. I ran a quick wash and thats when I noticed the issue. The top lid of the basket seems to be loose, making nosies when agitating . Im ordering the basket, agitator, and spanner nut. Returning parts just in case needed no water leaks visible from the main water supply. Office please reschedule the client when parts arrive. ; ordrng 1 W10554251 (Basket) and 1 285565 (Agitator) and 1 WP21366 (Spanner nut)

Arrived onsite for temp concerns WSR57R18DM07. Customer never restocked after thermistor replacement but test cereal bowl of water froze, and the overtemp alarm light flashes. Ordering control. Put a dozen water bottles for better data on return. Someone will be onsite Thursday the 2nd. ; ordrng 1 W11555882 (Control)

Arrived on site for dryer not working. Cusfomer says she has to run it all day for anything to dry. Found dryer was not heating. Checked for voltage and only had 105v from bk-rd. Bk- wh=123, bk-G=123; wh-G=0, rd-wh=19v, rd-G=19v. Checked breaker and it was not tripped. I reset it anyways. I returned and check voltage. Now Im getting 244v from rd -bk. However I lose it when the plug is moved. I jiggle it and voltage comes back. Advised customer to have the outlet repaired. Dryer working as normal. Call complete.

Arrive on site for a dishwasher model DU1100XTPQB that is leaking and leaving water inside of the dishwasher after use. Inspected unit and work area. The customer advised that the machine seems to leak 75% of the time and to varying degree. But also, the unit leaves water at the bottom after the wash. The customer said she can drain it if she hits cancel but wanted that looked at too. She also explained that her upper rack is semi broken and leaning. I confirmed the customers complaints and found the upper slides leaning and the adjusters on the upper rack had separated. I ran the dishwasher on a normal wash cyc,e and ran the unit for 20 minutes. I found no leaks underneath or any water trace under the machine. I checked the door seal and found evidence of leaking from the door seal and from the air vent due to the gasket cracking. Ordering all parts and the office will need to contact the customer about a return date due to limited parts availability and a PSP item. No parts were installed, and no leaks were present during service. ; ordrng 2 WP8270016 (Upper brackets)s and 2 W10888592 (Adjuster)s and 1 W10542314 (Door seal) and 1 WP8558980 (Vent)

Arrived on site to look at model MVW6200KW2 for customer complaint of unit not locking. Found issue with the latch, I replaced the latch and ran full diagnostic test cycle. Unit tested good. Part used w11700916 no leaks after repair.

Arrived on site for dryer tripping breaker . Terminal block voltage and polarity are normal. Dryer is only tripping during heat cycles only . Unit does not trip if on air dryer. Checked elemnt and found coils may be sagging and making contact with housing . Replaced elemnt . Ran heat test . Let unit run 5-10 mins . No breaker tripping occurred. Job complete

Arrived on site to diagnose a dishwasher with the complaint that the detergent dispenser door was not opening during the wash cycle. Started a diagnostic cycle and confirmed the dispenser door failed to release when energized. Inspected the dispenser assembly and found the dispenser door mechanism damaged, preventing proper operation.Removed the defective detergent dispenser assembly and installed a new OEM dispenser. Reassembled the door and tested the unit through a complete diagnostic cycle. Verified the dispenser door opened and closed properly at the correct point in the cycle. Also checked for proper door seal and inspected the unit for leaks during operation. No leaks were present. Dishwasher is operating as designed. Job complete.

WMH31017HZ11 Arrived on site for a microwave not heating. On arrival, I verified no heat. Further inspection I found the diode has failed. I replaced the part then tested with a cup of water product is working as its designed.

Arrived on site for a dishwasher WDT730HAMZ1 not cycling. In diagnostics I found the unit not getting water but getting 120v at the valve. I replaced the valve wpw10327249 and ran a full factory cycle without any issues. Unit is operating as designed. No leaks detected while on site.

KRFC300ESS08 Arrived on site for a refrigerator with gasket issues and making nosies. On arrival, I verified the gasket issues. The right RC gasket has failed will need to be replaced. The nosies are coming from the water valves. Im ordering the water valves and despenser because it was leaking water. I will only need one RC gasket water valve, and despenser. Returning parts just in case needed. No water leaks visible from the main water supply. ; ordrng 1 W11524655 (Water valve) and 1 W11519867 (Despenser)

Arrived on site to replace previously diagnosed part. Upon arrival replaced suspension (W10780045), splutch assembly (W10721967) and belt (WPW10006384). Ran a calibration cycle successfully. Provided customer education on proper load sizes, cycle selection and routine maintenance. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to test unit WTW4816FW2 for not filling. Upon arrival customer stated the unit does not fill to the proper water level. Entered service mode and found no stored error codes. Ran a test cycle and verified all components were properly engaging, with the exception of a squealing drive belt during operation. Replaced worn belt (WPW10006384) and performed a calibration cycle successfully. Initiated a bulky cycle and monitored fill performance, confirming the unit filled to the proper water level. Provided customer education regarding proper load sizes, cycle selections that allow for maximum water usage, and routine maintenance recommendations. Unit is now running as designed, no leaks detected, job complete.

Arrived onsite for detergent not dissolving and dirty dishes. Ran errors and found a F4E3 wash motor failure present. Confirmed motor not running. Replaced W11025157 motor assm and tested. No leaks occurred and unit operates as designed. Call complete.

Arrived on site to diagnose a microwave with no power. The model and serial number tag on the unit was completely faded and unreadable, preventing verification of the appliance information. Verified incoming voltage at the wall outlet and found proper voltage supplied to the unit.Accessed the internal components and tested the main fuse. Found the fuse open (blown). Performed additional troubleshooting by temporarily bypassing the fuse for diagnostic purposes only. Even with the fuse bypassed, the control board remained completely non-responsive and would not power up. Based on testing, the unit has a failed main control board and a blown fuse. Due to the inoperative control board, further diagnostics could not be completed to determine whether additional components such as the high-voltage system, magnetron, or heating circuit are functioning properly. Unit will require replacement of the control board and fuse before any further testing can be performed. Job complete.

Arrived on site to test unit for condensation and frost, tested unit found door was left open causing excessive amount of frost to develop in the FC, removed frost around the door and tested, door is sealing properly, advised customer to thaw out the rest of the frost and make sur the door is opened and closed from the center to ensure proper seal, at this time no parts installed job complete

Arrived onsite for oven not heating properly complaint. WOEC5030LZ01 Flagged by home inspector. Tested. Unit preheats properly within factory range and within the set time parameters. No adjustment necessary. Advised the builder on testing unit is operating as designed. No parts.

Arrived on site to dryer door not staying closed. Verified issue. Installed larger strike and tighter catch 279570. Also noticed door was dropping slightly below 90 degrees. Adjusted door and tested. Door now closes solidly and does not pop open with soft contact. Door working as inte.

Arrived on site (unit 601) to replace previously diagnosed part. Upon arrival replaced control (W11607637) and applied power to the unit, drain pump energized for half a second before disengaging and unit has no function. As precautionary replaced drain pump (W10919003) and retested, condition persisted. Control is failed out of the box. Will need to re-order control, rescheduled for 06/30.; ordrng 1 W11607637 (Control)

Arrived on site to install previously diagnosed and ordered parts. Per precious techs diagnosis of failed cover latches and strikes, I removed and replaced the latches and found a large amount of grease on the old latches. When I went to replace the cover, I found the covered ordered was the incorrect size. I am ordering the 36 inch cover and office to schedule return service due to the availability of the part. In the meantime, the original cover is staying closed. ; ordrng 1 W10735373 (Cover)

WRX735SDBM04 Arrived on site for a refrigerator not making ice. On arrival, I found the module light has failed and will need to be repaired. I found the gasket to the chute not attached, causing air to get into the ice container. I checked the ice container and there was a little bit of ice. I did hear water valves turn on, and icemaker was making ice. The issue is the ice isnt despenseing the paddle works it just will not despense. Im ordering the module, ice container, washer,impeller, motor, cover,screws, and solenoid. Returning parts just in case needed. No water leaks are visible from the main water supply. Office, please reschedule the client when parts arrive. ; ordrng 1 W11043011 (Module) and 1 W10311756 (Cover) and 4 WP3400065 (Screw)s and 1 W11671282 (Motor) and 1 WPW10309866 (Solenoid) and 1 WP63052-2 (Impeller) and 1 W11378860 (Washer) and 1 W11185686 (Container)

Arrived onsite for nuisance tripping breaker. Upon arrival I found all connections good to the broil and bake element and both elements check good. Ran unit on broil till 240 reached and opened door to cool to 130. Set unit to bake 500 and unit reached the temp with no issue. Unit operates as designed and called into safety and they stated they will be contacting soon for resolution. Call complete. Sr 22191053

Arrived on site for a washer WTW4107SW0. Customer stated that it will run one load but when the second tripps the breaker as soon as the valve starts. I tested and found it tripped immediately when the water valve started. I filled and drained several times on a different circuit without any issues. Advised to have the gfci breaker replaced. No leaks detected while on site. Called safety #23946697

Arrived on site to replace the failed drum motor and repair kit components. Disassembled the dryer and removed the defective drum motor, worn drive belt, and idler pulley assembly. Inspected the drum supports and related components for any additional damage or excessive wear.Installed the new drum motor along with the repair kit components, including the new idler pulley and drive belt. Reassembled the unit and verified proper belt routing and drum alignment. Tested the dryer through a complete operation cycle. Confirmed the drum is rotating smoothly and quietly with proper tension on the belt. Verified the motor is operating correctly and the unit is heating as designed. Allowed the dryer to run and monitored performance to ensure proper airflow, tumbling, and heat production.Unit is operating normally at this time. Job complete.

Arrived on site for dryer not heating, removed back panel found ground and white wire connected together. Removed and corrected wiring. Found the thermal cutoff had failed. Replaced cutoff. Verified heater is not shorted to ground. Dryer in good working order. Advised customer to clean vent and allow enough room in dryer for airflow. Call complete

Arrived on site for dryer not working. Customer says it stopped during a cycle and didnt finish. Nothing was turning on, no display and no light inside when door is opened. Customer tried a few days later and it is now working again. Found the vent was pulling a good draft. Unit is heating and starting just fine. No issued found. Checked cottage and had 244 across and 122 from each side to ground. I jiggled plug in outlet and i lost 122 on black wire. Jiggled again and it came back. Advised customer dryer is in good working order. The outlet needs to be fixed. Call complete

Arrived onsite for unit tub and basket replacement repair. NTW4605EW0, replaced suspension w10780045, basket W10584118, agitator W10908289, W10371566, Screw WP8533928, belt WPW10006384, cam W10721967, gearcase w11454741, Agitator bolt W10721967, cover WPW10215093, Drive blockWP389140, WP21366. Tested unit. All checks good. Hot water supply does not flow. No leaks. Unit is now operating as designed. All checks good.

Arrived on site to apartment 512 for One Stop dented door. I replaced panel W11765431. Unit is operating as designed. No leaks present. Job complete

Arrived on site for icemaker issues. Found ice build up in icemaker fill cup and tube diagnosed unit will need a new water valve,valve sent in incorrect will order correct valve; ordrng 1 WPW10300024 (Icemaker) and 1 W11043013 (Water valve)

Arrived on site forna washing machine model MTW7205RW1 that is not starting cycles. Inspected unit and work area. The customer advised that she was surprised that we showed up because they got itnworking when they called Whirlpool and it has been working ever since. The customer advised that when they called, the machine would not start a cycle. She stated after unplugging the machine and plugging it back in, it has been working. I ran the init through diagnostics and found no stored error codes. I ran a diagnostic cycle and found all components working and operating as designed. I did advise the customer that nothing appeared to be wrong with the machine at the moment and that the controls on these machines are like computers or phones that need to be rebooted from time to time. I did advise the customer to keep an eye on the unit.And to call back if any other issues persist. Call complete. No parts were installed, and no leaks were present during service.

Arrived on site to diagnose an over-the-range microwave that was sparking and producing smoke during operation. Removed the control panel and upper vent grille to access the high-voltage components for diagnosis. Tested the high-voltage circuit and found the high-voltage diode shorted, causing the sparking and smoking condition. Replaced the defective high-voltage diode and reassembled the unit. Performed operational testing by heating a cup of water for one minute. The microwave heated properly with no sparking, arcing, smoke, or abnormal noises observed. Verified all functions are operating correctly. Unit is working as designed at this time. Job complete.

Arrived on site for off balance washer. Upon arrival pressed down on tub and found dampers faulty. Checked error codes and found no other codes. Proceeded to replace W11400156 suspension. Tested unit and now unit is functioning as designed. No water leaks detected at the time.

Arrived on site to look at model WTW4307SW0 for customer complaint of unit not starting a cycle and making a buzzing noise. Found issue with the capacitor. I replaced capacitor, ran diagnostic tests, unit tested good. Part used w11395618

Arrived onsite for dishwasher not running a cycle. Cuwtomer explained problem and demonstratednthat they had begun waking the control up out of standby by pressing the start button, but not pressing start again to commence wash. Explained console function to customer to correct issue. No parts. Unit is operating as designed. Filled washed drain and heated while on site.

Arrived on site to test unit WRFF3336SZ01 for chemical smell and taste. Upon arrival customer stated the condition had not been resolved. Attempted to verify the complaint but was unable to detect the reported chemical odor; however, customer remained adamant that the smell and taste were still present. Proceeded to replace reservoir (W11758524), valve to filter tube (W11759127), filter housing (W11758337), and dual valve (W11753942). Flushed approximately one gallon of water through the new components and verified proper operation with no leaks present. Customer stated the odor appeared less noticeable following the repair but was still present to some degree. Advised customer to continue flushing and using the dispenser over the weekend and report back if the condition persists. Unit is running as designed, no leaks detected, job complete.

Arrived on site to refrigerator not making ice. Verified that fill tube was frozen over. This has been an ongoing issue. Spoke to PR and he said to order the rear adapter and extra seals, toclose any gap. Will use new heater on return vist. ; ordrng 1 W11126056 (Adapter) and 1 W11747986 (Gasket) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket) and 1 212643 (Permagum)

Arrived on site to inspect dishwasher WDT750SAKZ3 not drying dishes and leaving water on dishes. Upon further inspection I placed the machine into diagnostics and observed no error code. I ran a test and found the heater drawing enough current however there was scaling on the heater which could affect heat transfer. I replaced the heater and tested and the machine is operating as designed. I advised the customer on proper use of the machine and cycle selection as well as rinse aid usage. No water leaks observed during service W11537778

Arrived on site to test unit for doors not staying open, tested unit found doors are staying open when opened all the way and closes when they are moved past the closer, which is per manufacturer specifications, unit is running as designed no leaks detected job complete no parts installed

Arrived on site for dishwasher MDB4949SKZ3 with issue of water sitting in bottom of tub. Upon arrival, ran drain cycle and drain pump energizes but there is a low flow of water into disposal. Found a badly kinked hose. Tried straightening out hose but will not. I replaced control hose W11414944. Test unit and is draining correctly. No leaks present. Job complete

Arrived onsite for freezer JBZFL30IGX10 not making ice. Found service pointer for updated UI software needed for fill tube heater correction. Verified fill tube heater is functioning. Verified ice maker is cycling. And that water is flowing freely. Then, replaced UI W11763848 per service pointer. Unit is now functioning properly. Job complete

Arrived on site to apartment 247 for washer WET4027HW2 with issue of continuous draining. Upon arrival, ran diagnostics and get error code F3-E1 pressure system fault. I inspected unit and there is no water in tub. I inspected pressure hose and there are no kinks or clogs. Need to replace control. Replaced control W11629601. Calibrated unit. Test unit and is operating as designed. No leaks are present. Job complete

Arrived on site for dishwasher not draining . Found water standing in tub . Removed water . Took pump motor off sump . Area free of any debris. Found impeller not turning . Replaced motor with new part . Retested unit is draining properly . Nomwater leaks detected at time of service. Job complete

Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control under S153EB, calibrated and tested, unit tested good. Part used w11607637

Arrived on site for washer starting and filling but not going into wash cycle . Ran diagnostics got 7-5 code . Ran test wash . Unit will fill but when agitator cycle starts unit will kick out of test wash and shut down . Replaced actuator and cap. Same thing happened again . Replaced control. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for an electric dryer model MEDB765FC0 that wont close the door. Inspected unit and work area. The customer advised the door pops back open after you try to shut it and wont start a cycle. I confirmed the customers complaint and found resistance when trying to shut the door and the door popping back out. I removed the door and found part of the frame a little warped behind the hinges, indicating pressure was put on the actual door and is causing the door to hit the frame. I bent the frame back into proper position and checked the hinges. I found the hinges in good condition. I put the door back together and found the catch worn and barely grabbing the strike. I replaced the catch WP3389441 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site for dispenser not dispensimg water. Ran dispenser and could here valve actuate. Removed filter and no change, water still not coming out. Filter was dry, so water is going thru the filter head. Ordering kit which comes with valve and filter head assembly. ; ordrng 1 W11248063 (Mounting kit)

Arrived to unit 3801 for a dented dishwasher and missing handle. Upon arrival found outer door dented, console damaged, and the handle missing. Replaced W11613571 outer door, W11685315 handle, and W11612307 console. Also found kickplate missing and door springs noisy. Ordering W10831329 insulation toe kick, W11763736 kickplate and WPW10503548 retainers x2. No leaks at this time. Office to reschedule ; ordrng 1 W10831329 (Insulation toe kick) and 1 W11763736 (Kickplate) and 2 WPW10503548 (Retainers)s

Arrived on site for washer WTW7500GW2 not finishing cycles and leaking into tub after fill. Examined unit and found valve does continue to dribble for some time. Checked under the unit and foind gearcase oil everywhere dripping, and gearcase / bottom end is screaming. Rotor / stator / clutch and slider are all covered and need to be replaced. Valve and fill button also need to be replaced, fill button does not work. Ordering bottom end parts and 2 hour window for large repair. ; ordrng 1 W11174419 (Faucet Switch)

Arrived on site for a washer NTW4516FW4 with clothes stuck under the agitator. I verified the issue and removed the agitator. Removed the clothes and installed a new agitator 285565 due to it putting holes in their clothes. Ran a test cycles without any issues. Advised the customer to use the delicate cycle for certain items.

Washer MVW6500MBK1 was not advancing in wash mode. The customer reported a puddle of water from the last attempted use and a stalled machine showing error F3E1. Service test mode revealed stored errors F7E7 and F8E1. Water was found accumulated at the back right of the tub assembly, seeping over the tub to the tub ring area and dripping down. Further inspection revealed the suspension failed, allowing significant vertical hop and causing the water issue. Adjusted the legs to center the basket within the chassis. The gear case area was free of debris and no other sources for the error codes were found. Based on the errors and failure, requested the office to order the main control W11771769 (CNTRL-ELEC) and suspension W11396716 (SUSPENSION). No leaks were observed at the conclusion of todays service. Office was requested to contact the customer to arrange return service.; O-emld tckt

Arrived onsite for popping noise and no heat. Confirmed no heat and customer said popping stopped. Inspected the inside of cabinet and found the diode with a fracture. Replaced W11256462 diode and tested. Unit now heats as designed and operates as designed. Call complete.

Arrived on site for dryer not heating . Resident wasn not home , cleaning crew let me in .Ran diagnostics got 2-1 error code . Couldnt duplicate error . Found unit it is heating. Ran temp checks and found air flow is restricted. Talked to PR. Ordering moisture sensor . Vents must be cleaned professionally. Office must confirm with homeowner owner before return . Call to set return ; ordrng 1 W10298258 (Sensor) and 2 3387223 (Electrode)s

Arrived on site for range WFES3330RS2 with issue of F2-E1 code. Upon arrival, ran diagnostics and get error code F2-E1 stuck key. Found the broil button is the issue. I replaced control W11707155. Test unit by preheating to 350. Unit is operating as designed. Job complete

WFES3530RS0 Arrived on site at the address on file house#1519 home # number is incorrect its 1513 .For a range stove, not turning on. On arrival, I verified that the power was off on the range. I went outside, and the breaker was tripped. I flipped back on and removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker product works as its designed no parts used. I recommended the client leave the oven on for one hour.

Arrived on site to test unit WTW4955HW3 for cycle not starting. Upon arrival customer stated the unit would not start a cycle. Entered service mode and found no stored error codes. Initiated a diagnostic cycle and verified the lid locked properly, the unit filled, and agitation operated as expected. During the spin phase of the test, heard the drive belt slipping on the cam assembly. Inspected the lower drive components and found gearcase oil leakage had contaminated the splutch assembly and belt. Determined the gearcase has failed and is causing loss of drive performance due to oil migration onto the drive system. Recommend replacing gearcase, actuator, splutch assembly, and belt. Also ordering washplate to ensure repair completion during the return visit. Ordering parts, no parts installed, rescheduled for 06/29.; ordrng 1 W11454372 (Gearcase) and 1 W11397111 (Washplate)

Arrived on site to look at model WED6150PW0 for customer complaint of unit tripping breaker every 5 loads or so. Unit is working at time of service, inspected wiring, no loose or shorted wires. Customer is going to have the breaker replaced again

Arrived onsite for dryer WGD4850BW1 not heating. Unit tumbling but no heat. Inspected and found cutoff OL. Parts breakdown has 2 different sets. Ordering both to get the correct one. Office to reschedule ; ordrng 1 W11050897 (Cutoff hi) and 1 279769 (TML cutoff)

Arrived on site to test unit for knocking noise, tested unit found a loud knock coming from the gear case during agitation, internal components of the gear case has failed, agitator would not come loose and the rotor screw had to be drilled out, replaced gearcase W11393685, slider W10734521, agitator W11550891, and tested unit is now running as designed no leaks detected job complete

Arrived on site to inspect oven model JOEDC730RL00 not heating properly and upper oven lights not operating. Upon further inspection I found that two connections were half seated from the factory. I corrected both of these issue by seating the connection properly. I tested the oven and the lights are now operating as designed. The ovens are both heating as designed.

Arrived on site for unit not advancing during Rinse cycle. Upon arrival ran diagnostics and found no codes. Water pressure is good to the unit, stand pipe is installed correctly, capacitor reading 46MF and all mechanical parts are working during test mode. Customer ran a load and found machine pauses and does not advance after tub fills during a Rinse and Spin. Replaced control W11603810 and same issue. S code S153B applied. Replaced latch and actuator truck stock and still same issue. Called techline and spoke with Leon SR#23994361 and stated unit is no repairable. Advised customer to reach out to customer care of any resolution . No water leak detected at this time.

Arrived to unit 124 for unit tripping. Upon arrival tenant stated the unit will trip when oven reaches above 150F. Proceeded to follow SP W11490386 and removed ground from unit. Ran Bake at 500F. Did not trip. Installed ground and ran Bake 500F for 30 minutes and did not trip. Called techline and spoke with Chris SR#23986407 to document the call and has no other recommendations. Called Safety team and spoke with Dona SR#23900228 to document unit is functioning as designed. Dona stated this will add the Safety dispatch to this call. No parts needed

Arrived on site for a washer MVW7230HC1 not agitating properly. Customer stated that its random and that it has worked since. Tested the motor at the control and got 10.6 ohms which is too high. Tested at the motor and got 8.9 ohms so I replaced the harness w11568984. Recalibrated and also had the customer connect to wifi. Unit did an update and was ready to go. All components tested and worked as designed. No leaks detected while on site.

Arrived on site for gas leak. Upon arrival customer present report from fire department and stated the dryer has an internal leak. Disassembled machine and found no leaks with soap bubble tester and sniffer. Proceeded to inspect behind machine and found leak coming from the brass fitting to the dryer pipe. Found no teflon tape applied. Call Safety and spoke with Robin SR#23927923 and documented call and advised customer to reach back out to the installer. Customer agreed. No parts needed

Arrived on site to replace the dryer console. Disassembled the unit as needed and removed the defective console. Installed the new console and reassembled the dryer.After installation, powered the unit on and tested all console functions. Verified that all LEDs, buttons, and display functions are operating correctly. Ran the dryer through a test cycle and confirmed the unit is tumbling properly and producing heat as designed. No additional issues were found at this time. Dryer is operating normally and all functions are working correctly. Job complete.

Arrived on site to apartment 552 for One Stop dented door. I replaced panel W11765431. Unit is operating as designed. No leaks present. Job complete

Arrived onsite for washer shaking. Upon arrival I found a stuck key and locked rotor. Inspected underneath and found gear case oil blowout, suspension is also shot, tried getting washplate off but it did not budge and a rebuild is required, ordering rebuild parts and console, office to RS.; ordrng 1 W11219115 (Tub) and 1 W10811957 (Bskt) and 1 W11260238 (Rotor) and 1 W10909670 (Spnr) and 1 W11550891 (Washplate) and 1 W11568797 (Filter) and 1 WP90767 (Filter screw)

Arrived on site for dishwasher WDT750SAKZ3 with issue of leaking. Upon arrival, test unit and found leaking from bottom of tub between tub and black liner and dripping on harness. Ordering tub, inner door and bottom door seal. Office to reschedule ; ordrng 1 W11559689 (Inner door) and 1 W11664713 (Bottom door seal) and 1 W11409866 (Tub)

Arrived on site to test unit for noise, customer played video and the noise is intermittent and coming from within the tub, removed basket and found a dime causing all the rattle, assembled unit and tested unit is now running as designed no parts installed job complete

Arrived on site for a top load washer that has standing water and has a moldy smell. Inspected unit and found drain hose in the wall drain way to deep. Informed cx that this can cause water to backfeed or not completely drain out and cause a bad smell. Cx agreed and understood. Reinstalled and secured drain hose with zip tie and tested unit. Unit working normally at this time, no leaks detected at this time. No parts replaced

Arrived on site to install ordered parts on a microwave KMHS120ESS5. Installed the pcb w11194422, main pcb w11182110, cover w10533497 and fuse w11707984 but still no display. Found its not getting 120v from brown to white at the control due to an open thermal fuse. Im ordering a W10598693 therm and W10864742 therm just in case since its not labeled in parts correct. Returning tech will determine which part is correct. Office to reschedule. ; ordrng 1 W10598693 (Therm) and 1 W10864742 (Therm)

Arrived on site to install previously diagnosed part. I removed and replaced the dispenser tube. I reassembled and tested the refrigerator dispenser and it is now operating as designed no water leaks observed during service. W11768002

Arrived on site for an ice machine model KUID508HPS00 that is not making much ice. Inspected unit and work area. The customer advised that the machine does make ice and was working great until about a week ago. They stated that a lot of it melts because the ice is so thin and it doesnt keep up anymore. I confirmed the customers complaint and found the machine in the middle of an icemaking cycle but found very little water in the reservoir when the ice sheet was halfway completed. I canceled the cycle and ran the unit through diagnostics. I found very little water flow coming through the water dispenser and found waterflow increase drastically when removing the filter. I ran the unit through all diagnostic testing and found all other components working and operating as designed. I ran an ice machine cycle and found the unit make a full slab of ice. I advised the customer that their area has a lot of calcium in their water and that they may need to change their filter more often. The unit is working and operating as designed with no leaks present during service. Call complete.

Arrived on site to test unit water leak, tested unit found water leaking from gearcase tub seal, replaced gearcase W11449841 and Slider W10734521 and filled water 3 times into the tub, leak is no longer present, ran diagnostic cycle, all components are activating properly unit is now running as designed no leaks detected job complete

Arrived on site to test unit WRS315SDHM13 for condensation. Upon arrival customer stated the condensation concern on the mullion had not been resolved. Inspected unit and verified condensation was present on the mullion and adjacent gasket surfaces. Contacted techline to document findings under case number 23985186. Per techline, disconnected the condenser fan and allowed the compressor to run for 15 minutes. Recorded mullion temperatures starting from the bottom and moving upward in 68 inch increments. Temperatures measured 82.9, 104.7, 110.1, 114.3, 112.3, 108.5, 110.5, 91.8, and 82. Reported all findings and temperature readings back to techline. Per techline, the unit will be submitted for engineering review under case number 23986203. Advised customer they will be contacted within 35 business days regarding the review outcome. No parts installed, job complete.

Arrived on site to diagnose a dryer with excessive condensation and moisture buildup inside the drum. Upon inspection, the entire interior of the dryer was wet with condensation. Tested the unit through multiple operating functions and verified that the dryer is heating, tumbling, and running properly. Inspected the venting system and determined that humid outside air was entering the dryer through the exhaust vent, causing moisture to accumulate inside the drum when the unit is not in use. Checked the exterior vent termination and found that the exhaust vent does not have a functioning damper/flapper installed to prevent outside air from flowing back into the vent line.Advised the customer that installing or repairing the exterior vent damper may help reduce or eliminate the humidity entering the dryer and prevent future condensation buildup. At this time, the dryer is operating as designed with no component failures found. Verified proper heating and tumbling operation. Job complete.

Arrived on site to test unit MVW4505MW2 for not starting cycle. Upon arrival customer stated the unit would lock the lid, produce a buzzing noise, and then cancel the cycle without washing. Verified the complaint, observed the lid lock engage and a buzzing sound was present with no basket movement. Tested the run capacitor and found it out of capacitance, preventing the drive system from starting properly. Proceeded to replace capacitor (W11395618) and performed a calibration cycle successfully followed by a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete.

Arrived on site for refrigerator WRMF3636RZ00 making ice. Accessed and cycled icemaker. Icemaker struggled to move the cubes, and the stripper arm was grinding and stopped. Replaced icemaker with new W11692161. As soon as door closed icemaked filled. Repair completed.

Arrived on site for no cool. Unit not powering on compressor and fans not running,power cycled unit same issue,ran diagnostic fans would power on,exited diagnostic unit not power on,replaced the defective main control,powered unit on compressor and fans powered on. Wpw10317076

Arrived on site for dryer not working properly. Says that towels are never dried. Always has to take 2 cycles. Ran test and found no issues. Unit runs normally. Moisture sensor passed test. No error codes. Followed tech sheet for clothes not fully dry. Exhaust thermistor was reading 5.3k ohms which matched temp. This leaves the control has failed. Replaced control. Verified operation. Call complete

Arrived on site to inspect washer MVW7232HW3 not powering on. Upon further inspection, I placed the unit in diagnostics showing error code F7E9-locked rotor. I cleared the code and continued with testing. I found the unit operating as designed. Based on the error code, i followed the tech sheet for testing then tilted the unit back and inspected the rotor, stator, clutch, slider and gearcase. When I went to remove the rotor bolt, I found that it had backed out a little ways and was loose which will cause the F7E9 error code. I removed the bolt and rotor and gained access to the slider and clutch and did not see any damage on either. I reassembled the unit and calibrated the unit. At the end of calibration, the water valve opened up and water would not stop flowing into the tub assembly. I pressed the stop button and the water stopped flowing. I unplugged the unit and when I plugged it back in, water immediately began to flow into the tub again. I pressed the stop button and it stopped. I placed the unit back into diagnostics and checked for error codes and found none. I tested voltage and polarity at the control and theyre good. Using my outlet tester, I tested the outlet and it is good also. When I plugged the unit in, the valve immediately came on and once I pressed the power button, it stopped. I removed and replaced the main control and as soon as I plugged the unit in, the valve came on and water flowed into the tub. I unplugged the unit and disconnected the valve and plugged the unit back in and the control panel display showed that the valve was on. I cycled power again and plugged the valve back in and unplugged the control panel from the main control and the valve did not turn on. I am ordering the control panel fascia and the office will schedule return service due to the availability of the part. No water leaks observed during service and the unit was left unplugged for safety purposes. W11773382; ordrng 1 W11795794 (Console fascia)

Arrived on site to diagnose a dryer with the complaint that the Check Vent indicator was illuminating during operation. Verified the customers concern and began diagnosis by inspecting the entire airflow system. Removed the lower access panel and checked the blower wheel housing, internal ducting, and vent assembly for lint buildup or airflow restrictions. All venting components were clear, and the blower wheel was secure and operating properly. Continued diagnosis by testing the thermistor and found it was out of specification, causing incorrect temperature readings and triggering the Clean Vent indicator. Removed the failed thermistor and installed a new OEM thermistor. Reassembled the unit and performed an operational test. Verified proper heater cycling, temperature sensing, and airflow. Confirmed the Check Vent indicator no longer came on during testing. Dryer is operating as designed. Job complete.

WDP540HAMZ4 Arrived on site for a dishwasher starting cycles after washing cycles end. On arrival, I verified the issue of a failed control board causing the product to start on its own. I will be ordering the control board and returning parts just in case needed. No water leaks visible from main water supply. I rescheduled for 6/30/26 the client would like me to go back. His wife will be home that day and she only speaks Spanish. ; schdld next appmnt for 6/30 TUE !

Arrived on site for a dryer MED6200KW1 not heating. Tested all components and found no issues. Unit is only getting 120v causing the issue. Unit was squealing while tumbling so I used a repair kit 4392065 to replace the rollers. No other issues found

Arrived on site to look at model KOES530PPS01 for customer complaint of error codes. Found stuck keypad pad error and display board error. Found issue with the console. I replaced console. Unit tested good. Part used w11755761

Arrived on site for a washer MVW5430MW1 not cycling. I verified the issue and could hear the motor humming. The capacitor tested at 26 ohms so I installed a new capacitor w11395618 and ran a full factory cycle without any issues or leaks. No other issues found.

Arrived on site to install ordered parts on a dishwasher WDF332PAMS0. Installed the harness w11697180 and ran a full factory cycle without any issues or leaks. Unit is operating as designed.

Arrived on site for unit tripping breaker. Upon arrival customer stated the cooktop works fine however when using the downdraft, the GFCI outlet about 6 ft away from the machine will trip. Ran polarity test on both outlets and found no issues. Tested downdraft multiple times and cannot duplicate issue. Called techline and spoke with TJ SR#23989990 and states GFCI outlets will have wires pigtailing to other circuits and if the circuit is bad, the GFCI outlet will trip under a load. Techline agents suspects no fault with the appliances. Recommends customer to run extension cord to a non GFCI outlet and see if the breaker trips. At this moment unit is functioning as designed.

Arrived on site for washer WTW5057LW1 that is not starting at times. Unit behaving similar to going out of diagnostics. Replaced control and encoder to resolve. Installed new W11742939, W11627516. Tested and verified unit working as designed.

Arrived on site for washer WFW560CHW4 that is not running / latching. Tested and found latch just clicks repeatedly and doesnt run. Replaced latch to resolve, W11565030. Tested again and found unit is still clicking and not locking. Replaced control W11549931 and console W11325580. Unit is still not latching, which leaves only the harness left. Ordering harnesses to resolve. ; ordrng 1 W11316252 (Upper Harness) and 1 W11449075 (NTC Harness) and 1 W11755727 (Harness) and 1 W11549931 (Control) and 1 W11565030 (Latch)

Arrived on site for no ice. Ran diagnostic icemaker not running through a harvest,replaced defective icemaker ran harvest test passed ran fill test passed no leaks. W10873791