Arrived onsite for washer NTW4516FW4 not supplying hot water. Inspected and found valve on hot side failed. Replaced valve assembly W11210463 . Tested and unit is now functioning properly. Job complete

"Arrived to unit 543,replaced defective inlet tube,ran water dispenser and icemaker fill both passed checked connections no leaks. W11162040"

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival, I verified the issue. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.67 with all burners on high and oven on it was 39.88. I rewired the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, and voltage readings were correct. The product works as it's designed. No parts used I recommended that the client contact the gfci breaker company for information on the correct gfci breaker for the range. I also recommended to leave oven on for one hour. Calling whirlpool safety to notify my findings. 21606071 case #"

Arrived on site for no ice. Removed bin ran diagnostic icemaker passed ran fill failed frozen line ordering updated ui and will replace ui with new fill tube ; ordrng 1 W11404238 (Ui)

"F0E5 WTW8127LC2 Arrived on site for a washer, not despenseing soap. . On arrival, the client stated they filled the despenser, and it stays the same . I saw they had it on load and go. When I checked the settings, it was turned off. I turned it on then tested product is working as its designed no water leaks visible from main water supply."

Arrived on site to install left and right rollers. I used an air shim and installed the left and right rollers. The unit is now sitting properly and rollers making flat contact on floor. No water leaks ova wed during service. WPW10515762 WPW10515763

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"WTW4855HW3. Verified drain pump running continuously and pressure fault. Removed and replaced control board w11607637 Recalibrated; washing machine ran. Auto test: unit filled, agitated, drained, and spun. Washing machine is working as intended. No leaks detected at times of service."

"Arrived to 2112 to replace previously ordered part. Upon arrival, proceeded to replace W11607637 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived to 935 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for unit beeping constantly. Upon arrival, found magnet on door not making contact with the reed switch to the UI. Ran a 20 minute cycle and made ice. Proceeded to replace W11325205 UI and still same issue. Attempted to adjust installation however still same issue. Ordering W11176752 top hinge, W11176753 bottom hinge and W11346787 door. Turned off unit. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11176752 (Top hinge) and 1 W11176753 (Bottom hinge) and 1 W11346787 (Door)"

"Arrived on site to inspect refrigerator model MRSF6636RZ00 ice dispenser not dispensing and occasionally activating the ice door by itself. Upon future inspection I removed the dispenser assembly and inspected all wiring and visually wiring looked fine showing no issues.the customer was able to show 2 videos of the issue and I was able to see that the ice door motor was continuing to move to the closed position even after being closed indicating an issue fining home position. I also observed the auger not rotating when pad and door opened. I replaced the auger motor due to failing, I replaced the ice door due to the loosing home position and continuing to run which likely caused damage to the door motor. I replaced and pad due to a high likelihood of shorting. I reassembled and tested the unit and it is operating as designed. No water leaks observed during service. W11098702 W11759341 W11202789"

"Arrived on site to inspect dishwasher model KDTE254ESS2 leaking. Upon futher inspection, the customer advised that their cabinets had heaving water damage (photos) I gained access to the underside of the machine and found that the leak was originating from the diverter motor during operating. As I pulled the motor out. I used a shop vac and vacuumed out the standing water and used towels to soak up the remaining water. As I pulled out the sump and motor I found that there was damage to the wire harness connector to the diverter motor as well. I am ordering the harness and returning with prescreened parts. I reassembled the unit and left it unplugged and informed the customer that it cannot be used until the repair is made. W10752242. Office to schedule return service ; ordrng 1 W10752242 (Harness)"

"Arrived on site to 2203 to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637. Vacant unit, no one present to sign"

"Arrived on site for unit not washing properly. Upon arrival, placed cup upright on the middle rack and found water filled 1/3 of the way when washing for 1 minute. Placed cup on bottom rack and water filled all the way when washing for 1 minute. Need to observe water spraying through the manifold. Ordering W10769518 turbo manifold and clear door. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 Cleardoor (Clear door) and 1 W10769518 (Turbo manifold)"

"Arrived on site to inspect oven model WOES3030LS01 not heating properly according to home inspector. Upon future inspection, tested the oven at 350 degrees and monitored the cycling temps over 3 full cycles. Average temperature was 362 degrees. Customer opted to leave oven as is due to experiencing no problems with cooking results. The unit is operating as designed."

"Arrived on site for drain pump continuously running. Upon arrival, confirmed control needs to be replaced. Wrong model was inputted so part was not available during service. Ordering W11608056 control. No water leaks detected at this time. No parts replaced. Office to reschedule. Please add customer to cancellation list. ; ordrng 1 W11608056 (Control)"

"Arrived on site to inspect cooktop unlevel and causing food and liquid in the pan to move and gather at the front portion of the pan. Upon further inspection, I used a level to check the level of the counter from back to front and found there is a slight angle which would cause the issue that the customer is experiencing. The unit is operating as designed however this issue would be an installation issue. I advised the customer to contact the builder to resolve this issue."

"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced gearcase (W11449841), stator (W11195971), clutch (W10754448), slider (W10734521), rotor (W11260238) and harness (W11568984). Ran a calibration cycle successfully. Ran a full test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WFG505M0MS0 for loose glass. Upon arrival found door glass slipped out of lower retaining brackets and hanging unsupported. Re-seated glass into both brackets, tightened retaining clips, and verified full engagement top and bottom. Tested door multiple times; opens and closes smoothly with no play or rattle. Builder not on site for signature. Unit is now functioning as designed, no gas leak detected, no parts installed, job complete"

Arrived onsite JFFCC72EHL02 and found door icemaker motor lost postion. Also advised of phantom door open alarm. Not able to replicate. Advised on 5 minute reset for possible sequencing glitch remedy. Replaced icemaker W11557002 to resolve. Tested in diagnostics. Unit harvests and fills correctly.

Arrived onsite WRFC5236RZ00 for unit with phantom reed switch door alarm even when doors are closed and undisturbed. Ordering UI and door switches. Out of stock. Office to reschedule ; ordrng 1 W11798514 (Ui) and 1 Reedswitches (Left door) and 1 Rightdoorreedswitch (Uknown) and 1 Freezerdoorreedswitch (Uknown)

"Arrived onsite WTW4855HW3 for f3e1 continuous drain failure. Replaced control to repair. W11607637. Tested and calibrated, unit is now operating as designed. No signer available"

"Arrived on site to test unit for not working properly, customer stated that upper oven does not heating at all, put temp prob into both ovens and preheated to 350, both ovens reached temp within 15 minutes, tried to mimic what the customer was describing and could not, customer tried as well and overtime to oven worked as designed, advised customer to call WI-FI team to ensure that the unit is getting proper updates, at this time unit is running as designed job complete no parts installed"

"Arrived on-site to diagnose customer concern regarding the vent not closing properly. Performed a full functional test of the unit. Verified that all components are operating within design specifications. The vent mechanism consistently actuated and closed correctly following each test cycle.Conducted multiple test runs, confirming that the vent closes immediately after the fan shuts off, as designed. Attempted to reproduce the issue reported by the customer, but was unable to duplicate any malfunction. The customer also attempted to demonstrate the issue and was likewise unable to reproduce it.At this time, the unit is operating as designed. No parts were required or installed during this visit. Advised customer to monitor the unit and call back if the issue reoccurs."

"Arrived on site to test unit for not dispensing ice, tested unit found broken chute and bin, ordering parts office to reschedule ; ordrng 1 W11244434 (Ice bin) and 1 WPW10293212 (Chute)"

"Arrived on site to test unit for not cooling properly, tested unit found a leak has developed in the RC evaporator crack in the coil, will need to replace RC evaporator dye drier and recharge system, ordering parts office to reschedule ; ordrng 1 W11492867 (Rc evaporator) and 1 8201675 (Compressor)"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, need control to fix issue, control was run without, will needs to return with control, office to reschedule ; O-emld tckt"

"Arrived on site to test unit for not cooling properly, tested unit found RC evaporator completely frozen over, unit has a defrosted system failure tested evaporator thermistor and found it open, do to the defrost failure replaced control, UI , RC evaporator fan and instatalled shims to level out the drip tray, 8unit is now running as designed, no leaks detected job complete installed W11033168, W10843055, W11089931, 2X shims"

"Arrived on site to test unit WTW4850HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for damaged/ scratched console, verified the damage, replaced console, contractor approved, job complete installed W11634752"

"Arrived on site to look at model KDTM404KPS0 for customer complaint of unit not washing properly. Found dishwasher dirty on the inside and asked customer if he ever uses dishwasher cleaner. He stated he used it one time maybe 2 years ago. I cleaned out the filter and sprayed some cleaner in the unit and tested with cups in upright position on top rack. Unit filled cups and tested good, but unit needs to be cleaned with dishwasher cleaner a couple of times."

In apartment 2407. Arrived onsite for refrigerator WRT541SZDM03 not cooling properly. Inspected and found partial frost pattern. Compressor is running but may be inefficient or possibly a leak. Ordering sealed system repair schedule for 2 hrs. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)

Arrived onsite for refrigerator WRS321SDHZ13 needing back panel replacement. Replaced w11613262. Unit is functioning properly. Job complete

"Arrived on site to replace cover in freezer on WRF540CWHZ07. Installed a new WPW10175909 grille due to a broken clip. Verified proper operation of unit, and grille locked in. No additional cost. Repair completed. NO WATER LEAKS OBSERVED DURING SERVICE."

Arrived onsite for washer stuck in drain. I confirmed unit will drain constantly. I found a F3E1 pressure sensor failure present. Under S code S153EB I replaced the W11607637 control. Plugged in the unit and verified pump doesn't constantly run. Could not fully test due to connections left undone. Call complete.

Arrived on site for drain pump constantly running. Unit will need a new control. Replaced control calibrated and tested. Unit is now functioning properly and as designed to. Obtained copy of lease agreement. No leaks present at this time job completed

Arrived on site for drain pump constantly running. Upon arrival found unit unplugged plugged unit back in and drain pump kicked on immediately. Unit will need a new control. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. Obtained copy of lease agreement. No leaks present at this time job completed

Arrived on site for drain pump constantly running. Upon arrival found unit unplugged plugged unit back in and immediately drain pump kicked on. Unit will need a new control. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. Obtained copy of lease agreement. No leaks present at this time job completed.

Arrived on site for range KSGG700ESS7 with shattered glass. Found external door panel had cracked and shattered while in use. Replaced external glass with new WPW10634271 and verified proper fitment. Tested and unit working as designed. NO GAS LEAKS DETECTED DURING SERVICE.

"Arrived on-site for unit, not powering on upon arrival inspected unit verify no power.No display showing no lights nothing. Units fuse has blown and will need to be replaced. Ordering new fuse. Return visit scheduled november twenty fifth; ordrng 1 W11707985 (Fuse)"

Arrived on site to install new rack stop on refrigerator KRFC236SPS02. Replaced right side upper rack clip with new W11790836 upper rack clip. Verified proper fitment and function. Repair completed. NO WATER LEAKS OBSERVED DURING SERVICE.

"Arrived on site to look at model JEC3536HS00 for customer complaint of LR burner switch not displaying 'ON' when in use. Found issue with the burner switch. I replaced switch under AE warranty, unit tested good. Part usedw11129442"

"Arrived on site to replace previously diagnosed parts on model JBSFS48NMX00. I replaced thermistor in freezer, evaporator thermistor, control, and ice chute. Unit tested good. Parts used w11752962, wp2188820 (x1) w11629268, and w11764944"

"Arrived on site to look at model WRMF3636RZ00 for customer complaint of unit not dispensing water properly. I removed filter and found unit had proper water flow. Instructed customer to replace filter. If problem continues, will need filter housing."

"Arrived on site to look at model ED5GVEXVD02 for customer complaint of unit leaking. Found clog in defrost drain line. I removed drain line and removed clog, unit tested good."

"Arrived on site to replace previously diagnosed parts on model MVW7232HC0, I replaced stator, rotor, and slider. Calibrated and tested, unit tested good. Parts used w10915700, w10915701, and w10734521"

Arrived on site to replace front panel customer had part already. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for range tripping breaker. Per bulletin replaced bake and broiler elements test unit and unit test good. Advised customer to leave oven on for 1:30 to do the burn out job complete.

Arrived on site for washer stuck in drain mode .ran diagnostics got pressure sensor error. Replaced control. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Replaced control W11607637. Ran calibration and diagnostics test wash. All checked normal. Nomwater leaks detected at time of service. Maintenance not on hand to sign ticket . Job complete.

Arrived on site for fridge making vibration noises again . Found during diagnostics noise is present during compressor test . Found coils maing noise . Adjusted compressor lines to condenser. Noise stopped . Unit is running quiet now . No water leaks detected at time of service. Job complete

Arrived on site for water leaking from ice dispenser. Found ice in bucket clumped up melting ice to dispenser door area . Cleaned ice out of bucket . All fans working properly. Adjusted ice bin door gasket and gaskets on door air channels. Couldn't find dispenser door sticking open . Ice. Maker is harvesting and filling properly. No frost build up on either evaporators. Advised customer to monitor any clumping happens again . No water leaks detected at time of service. Job complete

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Replaced control W11607637. Ran calibration and diagnostics test wash. All checked normal. Nomwater leaks detected at time of service. Maintenance not on hand to sign ticket . Job complete.

Arrived on site for washer making a knocking noise. Found wash severely off balanced and back or outer tub stuck under frame . Straightened out tub . Ran diagnostics got off balanced load . Advised custome flooring on trailer need to be fix and leveled for washer to perform properly . No water leaks detected at time of service.

"Arrived on site for washer bouncing around alot during cycle . Found suspension rods failed. Also found oil leaking from gearcase and can also lift basket arounf in tub . Ordering gearcase ,washplate hub, suspension . No water leaks detected at time of service set return 11/25; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10876600 (Pump) and 1 W10721967 (Hub) and 1 W10752187 (Screw)"

Arrived on site to diagnose unit for console not responding and buttons peeling. Found normal and cancel buttons not responding. Replaced console test unit and unit test good job complete.

"Arrived on site. Ran diagnostic found during fill water not filling the pan with max ice thickness set,ran compressor waited good frost formation on plate uploaded pic, diagnosed a defective pump replaced recirculating pump changed ice thickness to normal. Ran a normal cycle water filled pan correctly waited a full slab formed uploaded pic,let cycle continue and watched new cycle begin. W11542867"

"Arrived on site for dispenser not working,no ice and deli ui not powering on. Removed deli ui found no issues found broken wire on harness,powered unit off,replaced deli harness reassembled unit ran icemaker diagnostic passed ran fill passed,all leds and dispenser working . W11170612"

"Arrived on site for noise complaint. Customer played video loud vibration noise from under unit,removed cover found lines vibrating on liner,adjusted tubing away from liner compressor running noise no longer present found a drip from channel on right side called tech support pictures being sent to engineering. Case#21632673"

"Arrived on site. Per customer unit would not power on for long period of time,at time of visit freezer reading -2 and fresh food at 36 removed evaporator cover good frost formation uploaded pic,diagnosed control not kicking back on after defrost cycle replaced the control and evap thermistor. Wpw10384183,w11594670"

"KRSC703HPS05. Customers stated that the cooling was off and the cooling off indicator on the display was lit up. Held down the fourth and fifth buttons on the user interface panel for 3 seconds and cooling came back on. Advised customer then that the cooling off might have come on due to a power outage or power surge, which the customer confirmed they had a couple of recently. Instructed the customer on how to reset the refrigerator, how to turn cooling back on, and how to reset their water filter replacement lights. Advised customer that once it reaches temperature, it will start to make ice. Verified that water is coming out of the dispenser. Refrigerator is working as intended. No leaks detected at time of service."

"Arrived on site to inspect refrigerator WRS555SIHZ09, not making ice. Upon further inspection, I went to test temps in the freezer (FC) section and found frost built up on the evap cover. I removed the evap cover to gain access to the evaporator, defrost element, and thermistor. I placed the unit in diagnostics and tested the defrost thermistor, and the UI was showing the thermistor to be open. I tested the defrost function, and the element is getting hot. I tested the thermistor while engulfed in ice/frost, and it was reading at 5.16 kohms equivalent to approximately 52 degrees, which is why it's not going into defrost mode. Using my steamer, I removed the ice from the evaporator and removed and replaced the defrost thermistor and tested. The unit is operating as designed. No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for at least 24 hours, and after that, they should start to see the ice maker making ice. WPW10384183"

Arrived on site for an oven KOSE500ESS20 getting a low fan speed error. Customer said it's random but often. I couldn't replicate the issue when testing. I replaced the control w11448962 and blower w11598119. I heated to 350 degrees without any issues. Unit is operating as designed

"Arrived on site to follow up on microwave oven combo JMW3430LM03 reporting daily Power Outage error. Customer demonstrated slow response and repeated software update prompts despite prior update. Checked errors and identified F6E0 (UI lost communication). To address all issues, ordered User Interface. Office to schedule return when part arrives.; ordrng 1 W11598176 (Console) and 1 W11578580 (Communications jumper harness)"

"Arrived onsite for washer RTW4100WQ0, leaking water and oil, also leaving debris inside of tub. Inspected and found multiple items failed. Unit will need a lid and hinge assembly, lid switch, agitator cap, basket, tub, tub seal, gearcase and motor. Unit will need full rebuild and set for minimum 2hrs. Also will need adequate space to work. May need to move dryer or relocate washer. Found that some parts needed may no longer be available. Will need to notify 3rd party warranty. ; ordrng 1 WP661600 (Motor) and 1 WPW10193857 (Lid) and 1 Leftlidhinge (W10225135) and 1 Rightlidhinge (WP54583) and 4 WPW10119828 (Lid screws)s and 1 19119 (Bumper hinge) and 2 WP9724509 (Lid bumper)s and 1 WP8318084 (Lid switch) and 1 3956206 (Basket) and 1 63125 (Tub) and 1 WP3352483 (Agitator cap) and 1 2hr (2hr)"

Apartment 1129. Arrived onsite for range AGR6303MMS0 cycle disruption giving Error f1e1. Fount control board failure. Replaced control w11764615. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived on site to diagnose washer MVW6500MW1 with locked lid. Unit would not progress, lid stayed locked and it skips to done. After plugging the unit in, the latch released. Checked for error codes and found an F5E1, lid switch fault. Installed new latch lid lock assembly W11700916 and tested unit. Verified proper operation. Unit was able to start and progress cycle on completion. No water leaks observed."

"Arrived on site for follow-up on refrigerator KRFF507HPS00 not cooling. Unit was cool but not cold; freezer was close to freezing but not fully. Pressures read -8/10, 125. Discharged system, vacuumed downnoting excessive popping suggesting minor restriction. Ran vacuum for 20 minutes. Checked for refrigerant leaks with UV light; none found. Charged to spec. Plugged in unit and verified proper operation with cold production. Repair completed. NO WATER LEAKS OBSERVED DURING SERVICE."

Arrived onsite for refrigerator WRF767SDHZ03 not making ice in RC compartment . unit temperature is good and lower ice maker is functioning. Upper has E5 error. Ran fan test and harvest test and passed. Bad reading/communication on thermistor. Replaced ice maker w11658802 and main control w11224256. Set to fast ice and customer will monitor. Job complete

"Arrived on site for range WFES3030RS2 tripping the breaker. Found breaker tripping automatically when unit is plugged in. Isolated all components and still the breaker would trip. Called checkline, for assistance, and spoke toChris SR#21635291. We found that there was continuity between the neutral wire and chassis. Disconnected the neutral wire at a terminal block from the power cord and this terminated continuity. Determined there is a breakdown in the cord. Builder will need to replace cord. Left unit unplugged for safety. Job complete"

"Arrived on site for a refrigerator model WRFF3436RZ00 that is not making ice. Inspected unit and work area of. The customer advised that the m it does make ice, but that they were having an issue dispensing ice. I removed the ice container and found ice had clumped at the bottom. I asked the customer if they had tried removing the ice tray and they said that they couldn't remove the ice container. I showed them how to do it and removed the small clump of ice. I pushed the ice container back into position and tested the ice dispenser. I found the machine dispensing ice as designed. After a minute I found the machine dump ice and refill. I found no leaks present inside of the ice container. The unitnis working and operating as designed with no leaks present during service. Call complete. No parts were installed."

"Arrived on site for washer, that was showing over sudsing error code. On arrival, confirmed, issue and found f0e2 and f3e1. Upon further inspection, I found that the pressure switch, it had no clogs, breaks or kinks in the line, and the customer had not been using too much soap. However, I did find a clog in the drain pump and the drain pump getting weak. Uh, I ended up removing vlog and replacing the pump with w11578225, then reassembled and tested unit and found washer, working as designed with no leaks, an informed customer now that the old soapy water is not mixing with the new soapy water, the error code should no longer come back call complete."

Arrived on site to look at model MED7205RW0 for customer complaint of unit not heating. Found hi limit thermostat disconnected. I reconnected and heat tested good but found console was broken. Ordering console ; ordrng 1 W11790401 (UI console)

"Arrived on site to test unit KDTM404KPS0 for not starting cycle and buzzing noise. Upon arrival customer stated unit developed loud buzzing and now fails to run properly. Entered service mode and retrieved F6E1 (ACU no response), F7E1 (wash motor failure), F9E1 (drain failure), and F10E2 (vent wax motor electrical fault) error codes. Ran test cycle; fill began normally but an immediate loud buzzing came from the sump area before the first fill stage finished. The noise is a failed single-speed wash motor being commanded on far too early indicating a sequencing issue with the control. Additionally, the vent wax motor never received voltage and did not engage the entire test. Recommend replacement of sump and motor, control and vent. Ordering parts, no parts installed, rescheduled for 11/24 AM.; ordrng 1 W11410066 (Control) and 1 W11649995 (Vent)"

"Arrived on site for refrigerator not making ice. On arrival, confirmed, failure and after running tests 45, 56, & 57, i found no error codes but found water valve, not opening up on test forty five. I also found during tests that it was almost impossible to try and read the u I display due to the u I control led's failing. I replaced wpw10341329 valve & w10848301. Tested ice maker and watered dispenser and found no leaks and found ui, also working as design call complete"

Arrived on site for a dishwasher JDPSS246LL1 with no power. Customer said it happens intermittently. Found no loose connections at the previously repaired connections. I opened the door and found the black line kinked at the inline fuse. When I straightened it out it broke completely. I'm ordering a W11708398 harness for the return visit. No leaks detected while on site. Left unit unplugged. Office will need to reschedule when the part arrives. ; ordrng 1 W11708398 (Harness)

"Arrived on site for range not turning on after bake cycle was used. On a rival confirmed issue, and after verifying the correct voltages and amp draw(photos in sd) i replaced w10856603 broil element, w11182108 bake element, w11696067 acu. I then reassembled and tested oven and found a heat 25 hundred degrees without tripping breaker, call complete."

Arrived on site for a cooktop WCE55US0HS01 with broken knobs. Found all 4 knobs cracked. Also found the front right switch isn't staying on. Im ordering a W10857622 RF switch for the return visit. Office will need to reschedule. No leaks detected while on site. ; ordrng 1 W10857622 (Rf switch)

"Arrived onsite for range WEE515S0LS2 tripping breaker. Put unit into diagnostics, an isolated components test. Tested both elements and proceeded to run burnoff. Reached burnoff temperature of 500? without issue and allowed to burn off for 1 hour. The unit is heating and cycling properly. If symptoms persist, I recommend replacing both elements and control and documenting with tech line. Job complete."

"WRS588FIHZ00 Arrived on site for a refrigerator, not despenseing ice. On arrival, I ran a test and verified that the ice bin has failed, not allowing ice to despense. I ordered an ice bin and rescheduled the client for the 24th . No water leaks visible from the main water supply. ; ordrng 1 W11347840 (Ice bucket)"

Arrived on site for poor washing performance. Ran diagnostics got 4-4 error code . Ran test wash and motor has failed . No water getting pushed thru arms . Replaced sump and motor . Reran diagnostics wash test. All. Checked normal..no water leaks detected. Job complete

Arrived onsite for JFFCC72EHL03 with temp fluctuation accompanied by fan noise concerns. Spoke with Mr. Regarding symptoms. Customer reported hi fresh food temps and lack of ice production. Cuwtomer defrost off and open on their own for 2 days and reported fan was still noisy however it began operating with proper temps. Unit temps at time of service are 36average in fresh food and 11f in freezer. Diagnostics mode testing of each fan showed the fans operating and quiet. Harvested the door icemaker due to report of slow production. Ordering icemaker to eliminate variable. Adjusted right side fresh food door to ensure optimal sealing and ordering door gasket due to torn tag. Returning with prescreened parts in case other symptoms develop. Step 126 defrost mode set to 8hr timer. Advised customer on findings and planned repairs. No parts used today. ; ordrng 1 W10917313 (Door gasket) and 1 W11557002 (Icemaker)

"Arrived on site to test unit GC5SHGXLS01 for not cooling. Upon arrival customer stated FC no longer freezes. Verified symptom; only minimal cooling present. Exposed evaporator and found frost pattern limited to small section of coil with remainder clear, confirming restriction in sealed system. Documented in SD. Sealed system repair required. Unit utilizes R134a. Requesting 2-hour return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10841139 (Compressor) and 1 WP2188823 (Evaporator coil)"

Arrived onsite for refrigerator making clicking noise and no cooling. I confirmed unit not cooling and compressor not running. I found the start device to click but not kick the compressor on. I replaced the W10873801 START DVC and compressor kicked on and equalized. Unit will now cool as designed and only the start device failed. Call complete. No leaks.

Arrived onsite for rust on unit. I confirmed rust was present near venting area. I took the door off and found the vent gasket in the correct alignment. I replaced the door panel and advised customer to crack the door open about 3/4 the way to let steam escape as this can be causing the rust or poor curating on the coat. Customer understands. Call complete. No leaks. Installed W11461694 DOOR PANEL.

Arrived on site for refrigerator WRQA59CNKZ to install previously ordered part. Replaced right side refrigerator door gasket W11456682. Used heat gun to correctly form gasket. Unit is operating as designed. Job complete

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to remove screws for the LF orfice holder and found screw was rusted. Advised customer that the screw might break when releasing it since its brittle. Customer agreed to at least attempt however screw broke. Advised customer the orfice holder and screws need to be replaced. Customer stated they will just buy a new unit. Service already collected at first visit. No parts replaced"

"Arrived on site to look at model WRF736SDAM13 for customer complaint of unit not cooling, found sealed system leak. I disconnected cap tube from filter drier and went to sweat off compressor lines and my oxygen regulator busted. Ordering evaporator and let office know about my regulator. ; ordrng 1 WPW10608485 (Evaporator) and 1 Cnote (SS tech) and 1 Cnote (2 hour job)"

"Arrived on site to inspect range oven model SF114PXSB1 not heating. Upon futher inspection, I measured amp draw from the igniter and found insufficient amp draw due to a failing igniter. I replaced the igniter and tested the unit and it is now operating as designed. No gas leaks observed during service. 12400035"

"Arrived on site to inspect venthood WVU37UC0FS1 noises. Upon further inspection, I tested on all speeds, and on the lower speed, I could hear a tapping noise, and as the blower increased RPM's, the noise would go away. I gained access to the blower wheel and found the wheel taped with electrical tape due to the wheel being broken. When I went to replace the wheel, the part prescreened for today's service was damaged. I am ordering the blower assembly and a wheel, along with CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service.; ordrng 1 W11100651 (Blower assembly) and 1 W11775244 (Blower wheel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for door handle issues. Diagnosed a loose set screw,removed handle tightened set screw reinstalled handle tested door operation good."

"Arrived on site to inspect dryer WED7120HW1 not heating. Upon further inspection, I tested the unit on timed dry with the door open and the door switch closed. I found the unit was not heating as I could not see the element illuminating in the back right vent area, and the unit wasn't getting hot. I did find that the unit is making an odd vibrating noise. I gained access to the element, which was recently replaced by this tech, and found the element, cutoff, thermostat, and fuse were all good. I tested voltage at the outlet and found the outlet not producing 240V. I tested voltage at the terminal block and found 123V from L1 to N and no voltage from L2 to N. I checked the outlet and found the terminal on the left side was not making good contact with the power cord prong. I removed all rollers and tension roller and cleaned the axles. Reassembled the unit and retested and found the noise still there, and it is coming from the back right roller. I found a screw that holds the heater box assembly to the rear bulkhead loose and tightened it. Retested, and the noise stopped. I advised the customer of my findings with the outlet and recommended they have the outlet replaced. I left the unit unplugged for safety. No lint observed during service, job completed."

Arrived on site for washing machine model MVW6200KW3 that won't work on any temperature selection besides hot. Customer stated that cold temperature selections will not complete cycles. Inspected unit and work area. Ran diagnostics and found F8 E1 (long fill) error code. Tested both valves; cold water valve barely drawing in water. Checked incoming water supply; adequate pressure. Replaced inlet valve W11624934 water inlet valve assembly and tested unit. Unit operates as designed with no leaks present during service. Call complete.; O-emld tckt

"Arrived on site for dishwasher model WDF330PAHS3 not washing dishes. Inspected unit and work area. Then customer advised that the lower rack would wash, but the upper rack would not. She had cleaned dishes at the bottom of the dishwasher that she had removed. Ran unit through diagnostics and found no stored error codes. Ran unit through a diagnostic cycle and confirmed upper arm would not rotate and motor sounded weak. Checked spray arms and found no debris inside. Replaced wash motor W11025157 and tested unit. Unit began to work and operate as designed with no leaks present during service. Call complete."

"WFES3030RS0 Arrived on site for a range not working. On arrival, I verified the range tripping breaker. I removed the ground wire preheated to five hundred degrees, and the temperature reached without tripping breaker. I took amp draw only oven on it was 14.67 with all burners on high and oven on it was 41.97. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct. The product works as it's designed. I recommend that the client contact the gfci breaker company for information on the correct gfci breaker for the range. I also recommend to leave oven on for one hour. No parts used calling whirlpool safety to notify my findings. Case# 21637467"

"WFES3030RS0 Arrived on site for a range oven not heating. On arrival, I verified the range is tripping the breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.72 and with all burners on high and oven on it was 39.88. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, and voltage readings were correct. The product works as it's designed. I recommend the client to contact the gfci breaker company for information on the correct gfci breaker for the range. I also recommend to leave oven on for one hour. Calling whirlpool safety to notify my findings. Case# 21637606"

"WTW4816FW3 Arrived on site for a washer with the pump running. On arrival, I verified long drain a failed control board. Washer falls under the service pointer, I replaced the control board,calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"Arrived on site for dryer MGD4500MW1 with issue of has power but does not heat. Upon arrival, inspected unit. Test polarity and is correct. Ran vent test and passed. Ran a normal and timed dry and operates correctly. After series of questions with customer, customer states that heats but some laundry stays damp. I recommended different cycles for different types of material and explained the difference between normal dry and timed dry. I test unit using wet laundry. Unit is operating as designed. No gas leaks present at this time. Job complete"