Arrived on site for a dishwasher that wont drain. Inspected unit and work area. The customer advised that the filter cap had fallen off underneath and they didnt know how to reinstall it. I installed the filter cap and attempted to drain the dishwasher. Found the dishwasher would not drain. Removed the drain hose off of the Garbage disposal and found no water coming through the drain hose. Use the shop vac to remove all excess water as out of the dishwasher. Gained access to the drain pump and found a piece of a bowl or a cup impeding the drain pump impeller. Removed the obstruction and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site for dishwasher not cleaning. Soap does not dissolve. Not heating. Found f4e3, f7e1. Cleared codes. Confirmed wash pump is not working. Which cause heater error. Heating element good. Replaced motor assembly. Verified operation. Call complete."

Arrived on site to replace damaged freezer door. Upon arrival found door sent did not match correctly. Re-ordering freezer door. ; ordrng 1 LW10570564 (Bk freezer door.)

"Arrived on site to test unit for panel not working, tested unit and found control is receiving proper power, UI has a green light blinking on the back but console is unresponsive. Replaced Concorde and tested, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for dryer making noise. On arrival found call was for a washer. Unit was grinding. Inspected and found worn cam. Ordering Cam actuator and belt. Gearcase as needed. Office to reschedule ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control and the lid and tested the unit. The unit began to work and operate as designed. The customer advised they will try to run a few loads and will call me back. the customer called back after a couple hours and advised they were able to run three loads of laundry at this point. The unit is working an operating as designed. Call complete.

Arrived onsite for a DW that is tilting off to the left. Upon arrival I found that the unit was leaning to the left due to the support being famed. I am ordering the support and return on 01/15/24; ordrng 1 W11679658 (SUPPORT)

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F4E2-element open or unplugged. Cleared the code and canceled diagnostics. I unplugged the unit and inspected the element harness underneath and found the left side harness not plugged into the element. Located the harness/molex and connected the harness to the element and placed the unit back into diagnostics and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for gas smell. Test unit and found chocked open all the way. Closed chocked test unit by heating to 350? customer did not smell gas job complete. Called safety to report finding they gave me same reference number 7738137142

Arrived on site for fresh food section not cooling . Found evap fan not running . Replaced fan and unit is functioning properly. No water leaks detected at time of service. Job complete

Arrived on site to test unit for unit not heating. Found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit test good job complete.

Arrived onsite for a washer that is not dispensing fabric softener. I ran the unit with fabric softener in the dispenser and found that it did dispense all of it I replaced the cold water valve and tested the unit and found that it is now working. Upon further inspection I found F0e2 overuse code stored i cleared the code and ran a quick wash cycle and found unit operating as designed. I advised the customer to cut down on how much detergent there are using

11108 confirmed error code F1E0. Visual inspection of the main board found pest have damaged the units main board. spoke to TL to document 7738190407. Spoke to trade care to document. Whirlpool will not cover the repair.. 7738135682 advised customer and apt maintenance. Job complete; schdld next appmnt for 1/15 MON !

"Arrived on site. Ran diagnostics found entering diagnostics fan would power on in main diagnostic diagnosed a communication issue replaced panel ui and main control,powered unit on ran diagnostics all test passed and working as designed"

Arrived on site for unit not responding and flashing random numbers on the display. Inspected and found shorted console. Replaced console and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit oven not heating. Upon arrival inspected and found unit mis wired. Secured at block and tested. Tested at 350 degrees and unit is functioning properly. Job complete.

"NED4655EW1 Arrived to inspect heating/drying issue. I found the unit would heat and operated as expected with the venting disconnected, but when the vent was reconnected, airflow was severely reduced. I was able to look into the part of the venting that rose in the wall and found it moderately clear. The issue above the rooms wall level or at the vent cap and will need to be cleared at those points. I advised the customer of my findings and to not use the unit until vent cleaning has been completed."

On arrival verified complaint of unit not running. Found door not shutting due to install mount had fallen and blocked door from closing. Reinstalled mount and tested unit. All operational test good job complete. No leaks detected during service.

"Arrived on site for unit shakes a lot. Upon arrival ran diagnostics and there are no saved error codes. Inspected unit and found suspension is shot. Also found gearcase leaking lots of oil. Lower components are covered in oil and belt sheild is crushed.Need to replace suspension, gearcase,cam, belt, belt guard, motor, capacitor, and actuator Need to order motor and sheild, return with all prescreened parts. Need Autho. Need 2 hour weigh. Office to reschedule ; ordrng 1 Autho (Autho) and 1 2hourweigh (2 hour weigh)"

On arrival verified complaint of door switch not always engaging. Found customer is being very gentle with the door. Advised customer can be gentle but must follow through with closing door firmly to properly engage door switches. Job complete operational test is good.

"Arrived on site for heating, but not drying correctly. Upon arrival ran vent test and test only passes with hose disconnected. Found lots of lint build up in wall. Unit is heating correctly. Recommend that vent in wall to exterior of building gets cleaned. Unit is operating as designed. Job complete"

Arrived onsite for range that has low flames on high. Upon arrival I checked the valves and found the operating as designed but the flames would dance a little bit and sound like a blowtorch at times. I checked the reg. And found that it was sent correctly for the type of gas the customer is using. I advised the customer that there might be some contamination in the gas lines and they might what to give them a call to come check it out for them

Arrived on site for dishwasher not cleaning top rack. Ran diagnostics and found no error codes. Found motor is weak and not pushing water through. Replaced motor assembly. Verified operation. Call complete.

"Arrived on site for washer leaking during use, upon arrival found washer not installed and moved to another part of the house. Went ahead and disassembled unit to make sure their were no cracked or broken fill/drain lines. Found no failures and dispenser had not water marks nor were any found around drain or under unit. Found large water trails from bellow seal and seal had dried cracks throughout front side. Replaced below. Informed customer of findings and that unit would need to be installed prior to arrival for further tests in the further. Call complete"

Arrived on site to test unit for display changing from regular time to military time. Replaced control board test unit and unit test good job complete.

Arrived onsite for a MW that is making popping noises and will not heat. Upon arrival I inspected the unit and found that the diode had popped I contacted safety and got the Author#W19xur1wpl1. To replace the diode. I did so and tested the unit and found that the unit is now operating as designed.

"Arrived onsite for unit tripping GFCI outlet. Replaced main control, DSI board, igniter and wire harness. Repair had no effect. Called tech line spoke to Nate SR#7738182399. Tech recommended that with the parts that were replaced, that should have cleared any issues. Tech is recommending unit be placed on its own dedicated breaker and non GFCI. Once adjustment is made, if unit is still having issues, customer may call back in. Job complete"

"Arrived on site for a range that has uneven cooking. Inspected unit and work area. The customer advised that the unit will still turn off her oven when using the kitchen timer and that the temperature in your oven fluctuates depending on the cycle being used. I ran the unit through a 350?F bake cycle and found the unit cycling between 347?F and 330?F indicating an average temperature of 339?F. I tested the kitchen timer button throughout most of the cycling and could not get the unit to turn off. The customer also explained that every now and again, the unit will flash red screen and rock cycle itself back on. I called Whirlpool Techline and spoke to Rob SR # 7737090152. He advised that besides a little oven temperature calibration, that he saw no no issues with this unit, and that the unit would not flash a red screen, but it would be a blue. He said that generally this will happen if the customer is having some kind of electrical power, surge, or loss of power. He advised that without us being able to replicate this issue, the unit is working an operating as designed. He advised to make no repair at this time. Call complete."

"ZVC48L1SS Arrived to install part. I found the control that was repaired was mostly corrected, but additional issues were discovered, after the control would finally power up. I removed the control for one final repair and will contact the office to set service when complete. ; O-emld tckt"

On arrival verified complaint of unit doors not level. Found cabinet is wobbling and doors not level. Leveled unit but doors still not equal and unit still wobbles called TL 7738185842 up due to unit sealing correctly and working complaint is considered cosmetic and advised to shim back right corner. Customer did not like that option. TL and I advised customer to call customer service. Hinges are perfectly level and door is sealing. Customer is going to call Customer service for cosmetic complaint.

"Arrived on site to inspect refrigerator ice maker not making enough ice. Upon further inspection, I found a small amount of ice in the bin and two gallon sized ziplock bags full of ice in the FC section. I tested temps in the FC=7 degrees and RC=35 degrees on manufacturer recommended settings of 0/37 and the deli temps=38 degrees. I placed the unit in diagnostics and checked the FC thermistor reading=5 degrees; RC thermistor=37 degrees; deli thermistor=37 degrees. Customer advised that their vegetables are freezing as well. I checked the deli drawers and found the vegetables wet inside their baggies. I tested the deli damper in diagnostics and it is operating as designed. I advised the customer of my findings and made recommendations for use and care, as well as, food placement in the unit. The unit is opening as designed. No water leaks observed during service, job complete."

"Arrived on site to test unit for not washing dishes, tested unit and found motor not engaging. Inspected motor assembly and found motor completely calcified. Replaced assembly, tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for ovens not heating properly. Found both top and lower ovens were heating as designed and elements cycling properly. Advised customer on calibration. Job complete.

"Arrived onsite for a washer that is not spinning, upon arrival the customer advised me that the unit shuffled across the floor and was making loud noises. Upon inspection I found that the basket is unbalanced/ the hole were not punched all the way through which causes these issues. I am ordering the basket and having the office reschedule ; ordrng 1 W11172199 (BASKET)"

Arrived on site for dryer not dryer closes or turning drum once motor was on. Upon arrival confirmed issue and disassembled dryer. Found belt and rollers intact but found motor belt mount broken off motor. Replaced motor and tested unit. Found dryer working as designed call complete ; ordrng 1 used279827motorfromjob#401147/redmond (used 279827 motor from job#401147/redmond)

"Arrived on site or a refrigerator that is making a rattling noise. Inspected unit and work area. Could not hear any rattling or vibration noise coming from the unit. The customer advised that the noise completely stopped about five or six days ago when they called in and they dont know exactly whats happening. she did advise that when they moved the refrigerator, it seem to help a little bit. Tested all components and found all components working and operating as designed. Did advise the customer without being able to replicate it, I would not be able to determine exactly what happened. I did tell them that it is passport mightve just been cabinet vibration due to the flooring. The unit is working an operating as designed. Call complete."

"Arrived on site to test unit for leaking water, tested unit and found drain tube clogged causing water to over flow, replaced drain tube and tested unit, unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint noise from evap fan motor. Ran test 3, 4, and 36 all fans are operating correctly. Noise from evap fan motor. DZ adjust sound. No other adjustments possible. Evap fan motor is functioning correctly. All operational test good. Job complete. No leaks detected during service."

"Arrived on site for a microwave that has a partially melted door. Inspected unit and work area. The customer advised that the door started melting after something was boiling underneath it for an extended period of time. She advised the unit does open and close properly and does work, but she wanted to see if the door could be replaced. I checked with claims he was advised that this is a cosmetic issue and would not be covered under their standard warranty due to it not being a defect of the product itself. I did advise customer that they may contact whirlpool for further assistance, but that under their standard warranty, we could not get them covered. Call complete."

"Arrived on site for door hinge concerns,found top hinge rubbing on door,adjusted door and fresh food hinge tested door operation unit working as designed."

"1/7/24 16:27: CS rspndd 1/7 SUN, WRT318FZDM Arrived on site to check refrigerator for ice buildup in the bottom of the freezer section. Found the fill tube for the ice maker leaking which caused the defrost drain to freeze over. Removed all ice buildup from freezer. Corrected fill tube positioning and cleared the defrost drain. Cycled ice maker and tested. All checks good and no water leaks present. Job complete"

Arrived onsite and found unit not operating properly due to polarity at the outlet being reversed causing the module to not recognize flame and stop ignition. Advised customer on findings. All checks good.

"Arrived on site for a washer that is not draining properly. Inspected unit and work area. The customer advised that the unit works fine on almost every cycle besides delicates. On delicates, the unit never spins the clothes out and they come out dripping wet. I checked the delicate cycle and found the soon selection on low spin. The customer advised that you cant do a high speed spin on delicates because youll stretch them out. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. Customer advised that when she washes two rugs or two hoodies together that they never come out, fully spun out. I called Whirlpool Techline and spoke to Brandon SR# 7738173823. He advised that based on all the information, the issue would have to be with the loading portion of the unit as the customer is only throwing in 1 to 2 items during certain loads. He advised that it will cause off-balance issues which will contribute towards the unit not completely spinning out properly. If I was, there is no Known issues with the programming and that the customer will just need to adjust their spin speed on their delicate cycle as their delicate cycle setting is on low spin. He advised to make no repairs. Call complete."

Arrived on site replaced defective doors checked door seals good.

"Arrived onsite for unit tripping breaker. Ran test and isolated components. Ran elements individually and had no issues. Once heated ran normal bake cycle at 400 degrees and unit completed preheat and cycled properly maintaining 400 degrees. Notified customer that current GFCI is tripping. Recommend standard breaker or if GFCI is required, using a GE GFCI breaker that has been found to have less nuisance tripping."

"WRS325SDHZ08 Arrived to inspect no water or ice. I found the unit would not dispense and when the filter was removed, the issue resolved. Inspection of the ice maker fill tube showed it to be filled with ice, from the slow water flow. I steamed the ice from the fill tube and tested. The unit operated as designed after the repair. No leaks observed during service."

On arrival verified complaint of not making ice. Found ice maker is physically broken as previous ice maker on motor plastics causing issues inside housing. Checked temp and found 10 degrees. Checked ice in ice maker is full size. Just not harvesting. Verified in diag mode thermistors are working and correct as well as ice maker fan. Installed new ice maker and jumpered. Ice maker cycled and filled correctly. Job complete no leaks detected during service.

"Arrived on site , replaced sump and motor . Ran diagnostics . All passed . No water leaks detected at time of service job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit was turned off at the UI. Customer provided a photo of the RC evap engulfed in ice. I found the RC thermistor was not reading correctly and once I had the RC evap cover removed I found the thermistor not properly installed. I removed and replaced the thermistor and secured it to the cap tube line with foil tape and a ziptie. I placed the unit ma in diagnostics and checked the defrost time in test 7 and found it set to am96 hour run time before defrost. I changed the time to 8 hours and advised the customer of my findings and repairs. Recommended they monitor the unit and if they continue to have issues, I would recommend replacing the UI as it controls the defrost. No water leaks observed during service, job completed."

Arrived onsite to install properly ordered parts upon arrival I installed the new control and Ui and tested the unit and found unit operating as designed

"Arrived on site to inspect dryer not turning on. Upon further inspection, I tested the unit and it failed to turn on. I tested voltage at the outlet and got 125V. Tested voltage at the main harness to the power cord and got 125V. Tested voltage at the timer, start switch, door switch and disconnected the motor and checked voltage at the molex and got 125V at all check points. I removed and replaced the timer and start switch and retested and still nothing. I placed my testing leads at the harness connector at the motor and tested and t(e unit came on. I found the molex connector to the motor is bad. I removed and replaced the harness and retested and unit is operating as designed. No lint observed during service, job completed"

"WDF330PAHS5 Arrived to inspect drying and heating issues. I found no stored error codes and the unit operated as designed within service test mode, drawing the correct amps for the heater. I suspect the heater was in lockout mode and after running the service test mode and resetting the control, the issue was resolved. I discussed detergent type and amounts with the customer and they were using rinse agent. Operational test good, no leaks observed during service."

Arrived onsite for a refrigerator that has low ice production. Upon arrival I performed and temp test in the ice box and found it at 2?F temp set to -3?F and the temps in the fr at -3?F. I tested the water dispenser and found the it is operating as designed I ran the ice maker water fill test and it didnt fill with water. I gained access to the icemaker fill tube heater and found that it was not attached to the tube which can cause it to freeze up and block water flow and causing the water valve to fail as well. I and ordering the heater and water valve because the valve that I had onsite was defective. And set return for the 01/12/24; ordrng 1 W11482383 (Valve) and 1 W11087201 (Fill tube heater)

Arrived on site for oven temps too high . No erro codes . Checked and found prob ohms correct. No issues found in harness . . Ran temp checks unit is running 40-50 degrees higher then normal. If checking in diagnostics unit will read correct temp. And if unit is turned off and started again it will show correct temp. Ordering control . Call to set return . No gas leaks detected at time of service ; ordrng 1 W11620526 (Control)

Arrived onsite and replaced the oven bottom. Unit is now operating as designed. All checks good.

"Arrived on site for wall oven with display malfunctioning both when in use and not. Upon arrival confirmed failure, and found f6e4. Replaced ui and tested unit. Found it functioning as designed after updating ui software. Call complete"

"JVW0636LS Arrived to install previously diagnosed and ordered part. I found the lower part of the chimney matched the existing. The upper that was shipped out, with the verified P/N from the BOM, was a mirror-like surface, not matching the vertical brushed pattern on the lower part. Office to research. Office to contact the customer to arrange return service. ; ordrng 1 Partresearch (Upper chimney section, brushed stainless with vertical grain.)"

Arrived onsite for door install. Installed the rh door and went to install the left hand door and it is a right hand. Does not have a place to install the moulin. Ordering a LH door. No water leaks detected during service. Office to schedule once part arrives. ; ordrng 1 13094747SQ (LH door)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace both door hinges; however, upon arrival, I found the hinges were different and the model number engineering digits on the ticket were different from the actual model number on the unit. I corrected the model number on the ticket and am ordering the correct hinges, oven inner door panel and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #401487. Office to schedule return service.; ordrng 1 W11617222 (Left hinge) and 1 W11617231 (Right hinge) and 1 W11617223 (Oven inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #401487)"

"Arrived on site to install previously diagnosed control, installed and tested unit is now heating as designed, no leaks detected job complete"

Arrived onsite for dishwasher loop not set. Took the drain hose and it to the bottom of the sink. No water leaks detected during service.

"Arrived onsite for making a scraping noise during agitation. Upon arrival,test unit and there is a metallic type grind coming from gearcase. Also during spin test can hear non stop clicking noise coming from under unit. Inspected lower command found plastics from cam getting shredded from gearcase. Need to replace gearcase and cam. Replaced gearcase and cam and test unit with load of towels. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to inspect unit for grinding or rubbing at the beginning of the wash cycle. Confirmed POP January 31st 2023 reached out to claims to confirm unit within warranty. Upon closer inspection found gear case to be slipping and loosing position. Replaced gearcase, hubnut, belt, actuator and splutch assembly. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site . Replaced element and sump and motor . Ran diagnostics per wp sp pointer . No water leaks detected at time of service. Job complete

"Arrived on site to install previously ordered part. Upon arrival, inspected unit and found separation of corner is normal. The corners are not welded and the sheet metal is just folded. Inspected new part and is the same way. Customer will just keep original due to looking better than new one. Job complete"

"Arrived on site to replace previously diagnosed parts. Found unable to remove wash plate without causing damage. Unit is outside and exposed to elements. Recommend replacing gear case, belt, splutch, suspension, drain pump, hub nut, control, wash plate and actuator. Not confident repair would hold. Needing autho for parts and 2hrs on return visit. Office to make sure unit is supplied both hot and cold water and electricity. ; ordrng 1 W10902814 (Wash plate)"

On arrival verified complaint of leaking tub. Finished replacing the tub and transferring all parts. Mod Ser tag confirmed to be transferred and is on the new tub. Checked unit for leaks and job complete. No leaks detected during service. Operational test good.

"Arrived onsite for wash motor not functioning after last repair. Inspected and diagnosed. Found wash motor failure error 4/3 and confirmed failure during testing. Notified landlord the current issue is not related to last visit. Customer discussed resolution with Office, MS. Office to run CC on file. Replaced motor and tested. Showed tenant on hand that unit is operating. Job complete"

"WDF331PAHS1 Arrived to inspect non-operation. I found a 4-3 error stored in memory and I cleared for testing. I found the unit would fill, but there was no circulation. I removed and replaced the sump assembly and tested. The unit began normal operations and all other functions were present within service test mode. No leaks observed during service."

Arrived on site for washer sparking and creating a burning smell when in use. Upon arrival found wiring harness to drain pump partially broken and sparking/burning up. Found resistance to pump at 20ohms and control still functional. Replaced wiring harness after reporting findings to safety team 7738131960. Call complete

Arrived on site for dryer not heating. Upon arrival confirmed issue and found no cutoff stat broken. Found element wasnt grounded but coils were starting to sag. Replaced cutoff kit and element the. Used vent test kit and found clog in wall of home. Informed customer they would need to contact fort hood maintenance to have a dryer vent cleaning done. Dryer now working as designed call complete

Arrived onsite and replaced the parts ordered by LM to repair the multiple refrigerator failures. Lighting and drain tube clog and damper failure all repaired. All checks good. Unit is now operating as designed.

"Arrived on site to replace previously diagnosed gear case and slider, replaced gear case,slider and control as precautionary do to clean washer error popping up randomly, tested unit unit is now running as designed, no leak detected job complete"

"Arrived on site , replaced control . Ran diagnostics and pre heat all checked normal. Job complete"

Arrived onsite and tested unit for repeat off balance not spinning out the clothes and found off balance error code. Determined all base functions are operating as designed. Unit has good level suspension and the basket is in round. Shift toggle is correct. Advised customer on findings and directed them to the user care guide for questions regarding proper use and care. Sr#7738178875

Arrived on site for a wash machine. That is not starting cycles. Inspected unit and work.. The customer advised the unit will make a lot of clicking sounds and then will just go to done. Test of the unit and confirm the slider not making its way in the proper position and then trying to readjust. Checked underneath the washer and the slider broken. I replaced the slider with a truck stock slider (W10734521) and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10734521 (Slider) from stock

On arrival verified broken support. Replaced the support and verified element is secured. Job complete operational test good.

Arrived onsite to install previously ordered parts. Upon arrival I installed new harness and capacitor and tested the unit and found unit operating as designed

"Arrived on site for a washing machine. That is not filling up enough. Inspected unit and work area. The customer advised the unit will start and complete each and every cycle but that the water level is not high enough to fill up the basket. I did explain to the customer that this is normal operation and that, the water level is based on your settings as well as programming. I did advise her that there is no way to change the amount of water that the unit dispenses. The customer advised that she was very unhappy with us because she doesnt feel like the washer put enough water to get the clothes clean. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. I called whirlpool techline and spoke to Bruce SR# 7738171405. He advised that this is normal operation and that the unit is working as designed. Call complete."

Arrived on site for unit. Not making ice. Upon arrival inspected unit. Found icemaker in failed state and not responding. Under further inspection. Found wiring harness to freezer door. Failed. Needing to replace freezer door. Requesting AUTHO to replace stainless steel freezer door.; ordrng 1 LW11202405 (Freezer door) and 1 AUTHO (AUTHO)

Arrived on site for oven not working . Found oven stuck in cool down mode . Ran diagnostics and got lower sensor error code . Removed oven for cavity and found lower sensor not connected to harness . Also found one of the legs on power cord melter at nut . Ran voltage all checked normal. Fixed power cord connection . Ran preheat on both oven and all checked normal. Job complete

Arrived on site. Replaced door checked door operation and seal good.

"Arrived on site. Per customer on/off and max ice led will start blinking then stop ice production,error is harvested sensor issue,found sensor not connected to evaporator tubing,installed sensor to correct location on tubing."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit running upon entry, but found no temperature in the freezer or refrigerator sections. Unplugged the unit and opened up the freezer evaporator Found a hissing sound coming from the evaporator area. Gained access to the evaporator and found the hissing coming from the cap tube up near the top where it goes into the cabinet. I took a video of the sound and found the leak coming from the cap tube inside of the cabinet. I called whirlpool Tech line and spoke to Rich SR# 7738176486. He had me send him the video of the leak. He advised that based on the information, the unit would be sent to review and to let the customer know that Whirlpool would be in contact with the customer or myself depending on the next steps. Call complete."

"Arrived onsite for a refrigerator with a nonfunctional ice maker. Upon a arrival I got the keys from the office and the when to the apartment and knocked on the door several time, I heated a dog barking in the apartment but no one came to the door. I used the key but the privacy/ top lock was locked and I could not get in to work on the unit I knocked again and still no one came to the boor. I spoke to the apartment management about this and it was decided to reschedule the customer. Office to reschedule ; O-emld tckt"

"Arrived on site for washer leaking. Says it seems to leak when off more than during cycle. Found f2e1. Unit ran through diagnostics without any issue. Removed control panel,and inspected water valve. No evidence of leak. Removed rotor. Found evidence of oil from transmission. Was unable to removed screw from agitator for removal. It will need to be broken off. Will need new agitator, gearcase, colder, clutch . Reset for fri; ordrng 1 W10752283 (Agitator)"

Arrived onsite and found unit operating with failed sump and motor. Replaced the sump and motor. Unit is now operating as designed. All checks good.

Arrived on site for a washing machine that is flashing an F7 E5 (shifter fault) error code. Inspected unit and work area. I did confirm the customers complaint and found that error code as well as an F7 E9 (locked rotor) error code. Around the unit through diagnostics and found that the shifter would not shift the slider to engage the basket to spin. Checked underneath and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for damaged spray arm. Upon arrival inspected and found lower arm failed. Replaced and tested. Unit is functioning properly. Job complete

"Arrived on site to replace damper and control diagnosed on pre trip. Replaced damper and control, tested unit, unit is running as intended. Job complete."

"Arrived on site to replace previously diagnosed left back and front burners, replaced burners and front left infinite switch as precautionary and tested, noticed that rear right burner is not functioning properly, replaced it and tested, u it is now running as designed, job complete"

Arrived on site to replace previously diagnosed parts. Tested water pressure and found when water turned on RO system pump kicks on causing pressure to exceed 120psi. Unable to get accurate psi reading as gauge does not go pass 120psi. Recommend installing pressure regulator. Ice maker completed diagnostics. Ice maker filled as designed. Once pressure regulator has been installed recommend contacting whirlpool Techline. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line kit)

arrived onsite for dishwasher handle lose. On inspection the left handle nut is lose. Tried to tighten but will not turn. Ordering new screws and nut. ; ordrng 1 W11157086 (Bolts) and 2 W10826179 (Screw)s

Arrived onsite for a no cool refrigerator. I found no voltage out of the control to the compressor. I replaced the control and tested. All components are working as designed. Call complete.

"Arrived on site to replace compressor, dryer and charge sealed system to designated specifications. Replaced compromised dryer and compressor vacuum charged unit for 15 minutes to confirm internal Psi and confirm no leaks in system. Charged unit to 1.65 oz of R600 refrigerant, tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect cooktop with a broken screw. Upon further inspection, the customer pointed out that the back left burner mounting screw was broken. The cooktop is operating as designed. I am ordering the back left orifice holder and two screws, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #399764. No gas leaks detected during service.; ordrng 1 W10597166 (Left rear orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE CALL WITH TICKET #399764) and 2 W11699921 (screw)s"

Arrived onsite for a dryer not working at all. We found L1 and neutral disconnected at the terminal block and arc marks on L1 at the cord. The neutral part of the terminal block was broken and the nut had fallen out and was no where to be found. Nothing else could be tested because of no power so nobody is sure if the unit was ever powered on. Ordering the washer control also for this reason and returning with all other prescreened parts. Ordering 279320 terminal block and W11629601 control. RS for Fri 1/12/1024. ; ordrng 1 279320 (Terminal block) and 1 W11629601 (Control)

Arrived onsite for a dryer the is not working. Upon arrival I the customer advised me that it was working. The customer was not actually home but they spoke to me though their ring door bell.

Arrived onsite for a dryer that is not heating. Upon inspection I found the high limit cut off blown. I replaced the it and tested the unit and found unit operating as designed

Arrived onsite and replaced the gearcase and slider. Unit is now operating smoothly and quietly. All checks good.