"Arrived on site to diagnose microwave sparking / popping when in use. I examined the HV system and found a large amount of oil, and resulted in the diode arcing / popping. I replaced the diode and advised on proper use and care to prevent any other HV system issues. Received a Concession - W1BURW1APL1 to cover repair. Unit verified to be heating and working as designed. Parts used - W11256462."

Arrived on site for previous diagnosis parts. Installed the divider on the unit I left the unit 6 inches from the wall to see if it helps keep the refrigerator cool. No water leaks detected during service. W11449545

"Arrived on site for range knob not working. On inspection found the far left know was bent. Adjusted the stem on the manifold and now the knob is operating as designed. Found that the burners were taking to long to ignite, Adjusted the burners to get them to ignite on the 2nd or 3rd spark. They are operating as designed and no gas leak detected during service. No parts installed."

"Arrived on site for refrigerator with no water. On inspection there wad very little I e in the ice bin. The water would dispen for 2 to 3 seconds and stop. Tested the temperature in the rc and it was 42?. I then pulled the filter and found that it was clogged. The water will dispens with out the filter in, I Installed the old filter and the water stopped. The refrigerator Is operating as designed without the filter. No water leaks detected during service and no parts installed."

"Arrived on site for unit not making ice, found fill tube heater not on right and found sensor out of range. Removed evaporator cover. Removed refrigerator roof. Replaced icemaker, fill tube heater, harness and ui. Verified operation. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the console and control and tested the unit. I found the unit working and operating as designed. Call complete. W11082269 and W10915661.

Arrived on site to test unit for burners turning on and off when on high. Test unit and all burners for inside turning on and off and the outside of the burners turning on and off when in high. Found normal operation of the unit per new regulation on electric coil burners. Showed customer how unit is working as designed and that the unit is regulated to do that. Job complete NO PARTS USED.

"Arrived on site to replace upper and lower rack diagnosed on previous trip. Replaced racks and added wheels to complete racks. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10781857 W10909088 4- WP8268645 4- W10888592"

"Arrived on site for a dishwasher that is not turning off by itself and is leaking. Inspected unit and work area. The customer advised that she did not state that the unit was leaking, but that she ran a load of dishes and that was taking over three hours to complete and advised that that had never happened to her before. I asked the customer which cycle selection that she had been using, and the customer advised that she was not aware of how the cycles worked or what type of cycles she was using. She stated that she thought that she just needed to press the mode selection and to start the cycle. I turned the unit on and found the unit defaulting back to the extended soak cycle. The customer explained that she did not know what that meant. I pulled up these cycle guide in ServiceMatters and showed her the run times of each and every cycle selection. She advised that she did not have that as a part of her owners manual so she was unaware of how long the cycles should take. I ran the unit through diagnostics and did not find any store error codes. I ran the unit through an auto test and found the unit working and operating as designed. I did advise the customer that the issue appeared to be her cycle selections and to use that guide to undefrost and the time frames to expect. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect unit for not turning on. Upon closer inspection found breaker tripped, flipped breaker unit tripped immediately. Got breaker to stay on started unit unit tripped immediately found all sensors reading correctly however found heating element reading open and significant signs of wear. Informed customer of issues with gfci breakers and ongoing issue with them, will need to return with heating element to rule unit out for cause of nuisance tripping. Rescheduled for 8/2; schdld next appmnt for 8/2 FRI !"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the stater motor and tested the unit. I still found the basket would not turn. I called whirlpool tech line and spoke to Nate SR# 7739604347. He had me run several checks on the low-voltage components and low-voltage being sent from the control and re-found all the low-voltage components were good. He advised after several checks to replace the user interface and latch assembly. I replaced both parts and tested the unit again. I still could not get the washer to turn the basket or start a cycle. I called back into whirlpool techline and spoke to Jeremy (same SR#). He had me run through several other checks, and advised that he believe the issue to be with a neutral wire, being pinched, causing it to open up and not allow the machine to work properly. He advised to order the harnesses, and returned with the pressure switch just in case. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. W11633357, W11565030, and W11354541. ; ordrng 1 W11557918 (Lower harness) and 1 W11316252 (Upper harness) and 1 NTCharness and 1 W11316246 (Pressure switch)"

On site to install previously diagnosed part. Inspected unit and work area. I replaced the control box and plug the unit in. I found the icemaker immediately start going through a harvest and fill at the end. I advise the customer to keep an eye on the unit and a call back if any other issues persist. Call complete.

WSR57R18DM06 Arrived to inspect door closing issue. I found the door would contact the other unit and stop closure from occurring. Installing the leveler legs corrected the position of the unit and the door worked as designed. No water connections to unit.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. Used 212643"

"Arrived on site to install new basket and any other damaged parts found along the way. Removed basket and replaced, and rechecked suspension. Found no bounce or bends in the suspension, all is good there. Replaced basket and tub ring. Calibrated and adjusted level. Ran unit in high speed spin and showed property manager video of unit with NO abnormal vibrations. Advised to make sure resident is properly loading the machine. Unit working as designed. Repair completed. Parts used - WPW10531289, W10554251."

"Arrived on site to follow up on refrigerator that had been throwing P0 error, and also making a humming noise. I examined the unit and didn't see the P0 pop, but I traced the humming noise back to the freezer evaporator fan. When fan is running it's surging hard and won't stay on / stay constant. This could be due to DC voltage load issues, and may resolve the PO error as well. Ordering evap fan, control, ice box fan. Called tech line, SR7739602081. No other parts recommended. Return visit set for 8/1.; ordrng 1 W11578030 (Evap Fan) and 1 W10846539 (Icebox fan)"

Arrived on site for a refrigerator with ice build up above freezer cabinet. Further inspection showed ice forming in top of fc liner. Found door gasket had obstruction preventing proper seal but gaskets on both doors were intact. Also found compressor had a 3n1(rco410 hard start) installed on compressor that was drawing 2.45 amps and very hot. Unit is working as designed and instructed customer to keep an eye on temps due to units age and hard start being installed. No parts installed Call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the inverter failing and compressor being locked up, I removed and replaced the inverter board, compressor, access valve, and UV dye drier. Before installing, I evacuated the system and blew the system out with Nitrogen. Installed the mentioned parts and tested the system with a push/pull test. Vacuumed the system down to -30/0psi. Installed 56g of R600 refrigerant and allowed the system to equalize. Tested the unit and it is beginning to cool as designed. Tested all sealed system connections at the back of the unit with liquid leak detector and found no leaks in the work completed. Recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11578205, W11578028."

"Arrived on site to inspect unit for loud thumping and screeching noise coming from unit during normal operation. Upon closer inspection found blower wheel has broken off motor, replaced blower wheel, tested unit, unit is now running as intended. JOB COMPLETE. USED WP694089"

Arrived on site for no cool. Compressor attempting to power on making loud noise then shuts off diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11557425 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site for not draining. Upon arrival test unit. Unit tries to drain but not draining into disposer. Remove drain hose from disposer for inspection. Water drains into bucket correctly. Found that there is a newer disposal installed and plug was not removed. Removed plug and test unit. Unit is now operating as designed. No leaks present at this time. Job complete

Arrived on site with 2nd man JK . Removed dryer from top of dryer to gain access to disassemble washer. Test washer. Drain energizes just does not drain. Opened door manually. Drained all water with vacuum. Inspected drain pump and found filter is completely clogged. Cleared debris from filter. Inspected drain pump and is good. Filled tub with water and test drain. Water now drains correctly. Reassembled unit and test running a normal cycle. Unit is operating as designed. Error codes no longer returned. Job complete. No leaving present at this time.

"WRT511SZDM02 Arrived on site for unit not cooling well. Upon arrival, RC was warm and FC had excessive amount of frost (picture attached). Inspected gaskets and cabinet and all checks out good. Continued to disassemble evap cover and found supply and return vent to RC blocked with ice. Steamed ice build up and cleared. The bimetal was also in the wrong position. Corrected position to the suction line on the copper. No ice buildup present on the evaporator coil itself. Attempted to enter diagnostics however, the heater will not engage. Replaced W11616408 control. Voltage is now present on the components. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for F8E1 no water error code. Found error code stored, managed to enter diagnostics and run a cycle, all components are properly engaging. Console cap has started to unglue causing issues with the electronics and not being able to select cycles, recommend replacing console cap, UI, and control. After replacement if error code is still appearing recommend also replacing the inlet valve. Ordering parts, no parts installed, rescheduled for 08/02.; ordrng 1 W11460908 (Console cap) and 1 W11460962 (UI)"

"Arrived on site to replace previously diagnosed parts. Replaced suspension (W11419051), control (W11419051) and rotor (W11260238) as precautionary. Tested unit, all components are properly engaging. When arriving found a load from last night, customer is still overloading the unit. Stated to customer that unit can not be loaded more than 40% of the basket or issues will continue to persist. Basket was at 75% when wet. Customer also has concerns over water damage and rust on the cabinet. Advised customer to contact WP or home warranty to see what they can do for them. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced regulator (W11346659) and tested unit, burners dont sound like a blow torch anymore and burner tube has an even flame. Unit is now running as designed. Office to collect fee from CC on file. Job complete."

On arrival verified complaint of unit not dispensing and freezing up. Visual inspection found shafts cant connect as they as separated by ice. Cleared the ice and found ice container keeps breaking the ice cubes even on cubed. Ice door is shutting correctly but is getting stuck open with ice shards causing freezing in FC and ice melting in container. Ordering 1x container W11109888 reschedule for 8/2 no parts installed ; ordrng 1 W11109888 (Ice container)

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element is not coming on. I disassembled the unit and tested the element and found it open. I tested the cutoff, thermostat, fuse and thermistor and all are in good working condition. I removed and replaced the element and cleaned the lint from the inside of the unit (before/after) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed. WP3387747"

Arrived on site to install refrigerator doors. Door were in maintenance office. Only 1 door was received. Other door sent was a different part number. Checked doors and confirmed both sides have dents. Will need to ordered door. Advised to keep correct door for that unit. Office will call to schedule. ; ordrng 1 LW10912313 (Door)

Arrived on site for refrigerator not cooling. Removed covers. Used uv light to confirm leak in evaporator. No signs of dye anywhere else. Recovered refrigerant. Replaced evaporator and drier. Used 250 psi to confirm no more leaks. Vacuumed and recharged. Verified operation. Call complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC door. The door is sealing correctly. I explained to the customer to leave the door closed long enough to allow the door gasket to get cold and settled. The customer also mentioned the refrigerator was making a loud noise at times and when it does it it last for a while. He had a short recording and from the little I could hear it almost sounds like refrigerant flow into the evaporator making the noise. I tested the refrigerator after turning it back on and there were no abnormal noises and the system was working as designed. I explained to the customer how to check for the noise if it happens aagain and he will try and get a better recording and confirm the noise. Call complete. INSTALLED W11023679 DOOR.

"Arrived onsite and repaired unit by replacing compressor and adding dye drier and access valve. Vacuumed and charged to spec. Verified normal operating at time of service. Advised customer on repair. W11506635, WPW10143759, W11557425"

Arrived onsite and repaired unit power supply issue by identifying a shorted nut at the junction and replacing the nut and restoring clean supply. Uninstalled the kick retainers as well from truck stock. Wpw10503548 x2; used 2 Wpw10503548 ( Retainer) from stock

Arrived onsite for burner tube replacement. Repalaced burner tube and aobserved proper ignition on both sides. Unit is now operating as designed. W11220387

"Arrived on site to inspect dishwasher not starting. Upon further inspection, tested power to unit. Unit was powering on and was receiving proper voltage to the control however, none of the controls would respond indicating faulty control. Replaced control and ran diagnostics verify all functions are operating.Unit is now operating as designed. No leaks observed during service. W11637583"

Arrived on site to inspect washer with poor water flow into unit. Upon further inspection checked water supply from wall and found the valves were not open fully causing flow water flow. I opened the valves and placed the unit into diagnostics. I proceeded to run through all functions and all functions are good. Washer is operating as designed. No parts installed. No water leaks observed during service.

"Arrived on site to inspect refrigerator dispensing water slowly. Upon further inspection tested dispenser and found poor water flow. I removed filter and tested flow again. Water flow was operating good. To verify that there was not a problem with the housing, I used a different filter to test the flow and unit was operating as designed with good flow. I instructed the customer that they will need a new water filter and this will fix the problem. No water leaks observed during service."

"Arrived on site to inspect cooktop FR element not operating. Upon further inspection, gained access to elements and found that the inner coil of the double element had failed (photo). Replaced element, resembled the unit and tested. Unit is now operating as designed. WPW10275049"

"Arrived onsite to replace switch per techline recommendation. Replaced switch and tested. Worked the first time then failed. Called tech line. Spoke to Travis SR#7739570816. Tech referred to engineering and recommended ordering and replacing part # W11187731, complete motor assembly but first making sure its compatible. Tech says is compatible with models 1-5 but no record for 6, do to being too new. Needs Whirlpool parts research. 2 hr Office to reschedule ; ordrng 1 W11187731 (Motor control box) and 1 Partsresearch (Parts research) and 1 2hr (2 hr)"

"Arrived on site to inspect unit for not starting a cycle. Upon closer inspection found unit showing loc with key found control lock on. Customer stated unit ran a cycle for hours while they were asleep and unit didnt appear to wash clothes and still had water inside. Removed control lock accessed diagnostic found no stored error codes. Ran diagnostic cycle no issue, ran quick wash no issue. Informed customer of the control lock button and proper use of unit. And how touching buttons during cycle can confuse control and unit may act out of character. No leaks present at this time. Job complete. NO PARTS USED."

Arrived on site to replace vent and sump and motor ordered by previous tech. Relaxed vent and sump and motor and cleared all error codes. Turned unit on normal cycle and unit washing and draining. Turned unit on test mode to turn heater on and heater is coming on job complete. No leaks present at this time. W11460945. W11649995

"Arrived on site to test unit for console not turning on no power. Test power coming in to the unit and unit getting 122v. Checked voltage cocking to control board and board getting 122v. Found shorted control board, replaced board test unit and unit test good job complete. W11637583"

Arrived on site to read unit for gas smell. Test unit and at regulator and all connections and no leaks present. Turned oven on at 350? to test for leaks no leaks present. Job complete. NO PARTS USED.

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,removed cover ohmed heater failed,reading open,checked continuity failed diagnosed a defective heater ordering a new heater. ; ordrng 1 W11650661 (Heater)"

Arrived on site to replace left side panel. Replaced panel test unit and unit test good job complete. WPW10162245

"Arrived on site to test unit for tripping breaker. Found when engaging high voltage unit will trip breaker. Recommend mag, cap and diode. Office to reschedule. ; ordrng 1 WPW10574736 (Cap) and 1 W11545871 (Transformer) and 1 W11495561 (Mag)"

Arrived on site to test unit for not rinsing in delicate. Replaced faulty control( W11627413). Unit now working as designed. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed precooler(W11678305) and UV drier(WPW10143759). Vacuumed system down and charged to specs with 68g of r600a. Unit now working as designed. Job complete.

Arrived on site to test unit for ice dispensing on its own. Replaced control(W11664342) and advised customer to monitor. No leaks detected at this time.

Arrived on site to test unit for door lower dish rack not staying in place. Found door not laying flat. Adjusted insulation and unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site for cooling issue in fresh food section. Checked evaporator no ice build up,ran diagnostic fan passed ran test 39,evap thermistor reading open,replaced harness assembly that includes fan and thermistors,reassembled unit ran diagnostic good air flow,thermistor passed. Used w11087438"

"Arrived on site for noise and cooling issue in fresh food. Customer played recording of noise,removed evaporator cover in fresh food section,ice build up around fan and right side of evaporator,defrosted evaporator replaced cover,reassembled unit ran diagnostics changed defrost setting to basic. Used w11610999"

"Arrived on site. Replaced defective damper control and deli cover tested operation on both unit working as designed. Used wpw10594329,w10827015"

Arrived on site. Customer played video of issue ordering a new compressor.; ordrng 1 W11686820 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site for fridge having cooling issues . Customers complaint is unit will frees over and she will have to unplug and defrost it every week . Door seals look good . Ordering silicone to close gaps in fresh food liner . Found defrost heater corroded . Ordering heater and harness . Please make a morning appointment,unit is in garage . Set return 8/6. ; ordrng 1 Whitesilicone and 1 W11502499 (Harness) and 1 W11220371 (Defrost heater)"

"Arrived on site replaced igniters W11688146, W11690659, W10905489, W10876261, W10876262. All burners are igniting properly . No gas leaks detected at time of service . Job complete"

Arrived on site for leaking washer . Found hot water valve broken off . Replaced valve W11038689. Ran calibration and diagnostic test all checked normal . No other leaks detected at time of service. Job complete

Arrived on site for loose panel on range . Found control panel loose and wobbly on left side . Removed back off unit and straightened out brackets. Control panel straightened out . No gas leaks detected at time of service. No parts installed . Job complete

"Arrived on site for washer in flood mode , drain motor running . Ran diagnostics got 1-1 ,3-1,8-1,8-3 error codes . Found pressure hose kinked at pressure dome . Have a nick at bend . Ordering lower harness . Set return 8/5 . Left unit unplugged . No water leaks detected. No parts installed ; ordrng 1 W11665967 (Lower harness) and 1 W11607637 (Control.)"

Arrived on site for for oven over heating . Ran diagnostic got ui to control error code . Ran temp checks avg 365 recalibrated -15 . Reran temp checks avg 351. Job complete . No parts installed .

"Arrived on site for washer making a noise. Customer said that it is making a loud noise. On inspection could not duplicate the issue found a little oil in the clutch. Installed new gear,clutch,actuator & capacitor. Calibrated the unit and ran diagnostic cycle. The washer is operating as designed and no water leaks detected during service. W11395618 W11481722 W10721967 W11449840"

"Arrived on site to test unit for no power. Customer stated she was unable to cancel service. Customer and her husband decided on purchasing a new unit. No service provided, no fee collected. Job complete."

"Arrived on site for a washer making loud scraping sounds. Upon further inspection found gearcase leaking oil and thats what caused other part#s to fail. These parts were needed to fix the issue part#s w11428524 capacitor,w11481722 actuator,w11239857 belt,w10721967 splutch ass. , w11454372 gearcase, w10528947 hub. Tested washer and found no leaks Call complete"

Arrived on site for fridge that was leaking water from the fc per client . Upon inspection found the bottom drawer frozen and a lot of ice build up from front to the back drain. Steamed all ice cleared drain line inspected to see if all debri was out of drain line all clear tested product. Fridge works as its designed. No parts were needed call complete.

"Arrived on site to install parts. w11533213 ui correct part number wrongly packed was not installed , w11557001 icemaker was installed. Rescheduling to install the correct ui board on 7/31/2024 .; ordrng 1 W11533213 (Ui control kit)"

"Arrived onsite for a dryer and replaced the front, top, and right sides that were damaged. Call complete."

"Arrived on site to test unit for not latching and not washing. Upon arrival customer stated unit does not agitate, just fills with water and then drains. Also doesnt latch. Ran a diagnostic cycle found all components properly engaging. Found no visible damage on any components. Ran a quick wash, unit filled with water and started agitating as designed. No issues found with this unit. Customer then stated that clothes come out wet at the end of the cycle, explained to customer that overloading the unit will cause that or the floor system in the shed would cause the unit to shake and throw it off balance Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for console not working properly. Found certain button not responding on console. Verified console receiving proper voltage. Replaced console and harness(W11623500). Unit now working as designed. No leaks detected. Job complete.

Arrived on site to install previously ordered part. Pulled unit out of cabinet to gain access under top panel. Replaced interior lamp W10886919. Test unit and is operating as designed. Reinstalled unit into cabinet and secured with screws provided by customer. Job complete

"Arrived on site for making loud noise in spin. Upon arrival, diagnostics and there are no saved error codes. Ran a component test. Spin and agitation operate correctly. Ran a quick cycle and a drain and spin cycle and both operate correctly. Ran unit with laundry and unit operates correctly. Found drain hose is banging wall. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for lent blowing out of roof vent. Upon arrival, inspected and test unit. Ran vent test and is good. Found unit is operating correctly and explained to customer that there are times when they will observe lint blowing from outside vent especially if there is no grill or mesh covering. Unit is operating as designed. No gas leaks present. Job complete. No parts needed"

Arrived on site for oven no power. On inspection found that the unit hap no power. Flipped the breaker on it tripped right away. Went gain access to the oven and found the wires in the outlet had melted down. Customer calling the builder to fix the issue. Customer will call us if the unit doesn't work after the electricity is fixed. No parts installed.

Arrived on site for previous diagnosis parts. Installed the rotor and the suspension on to the unit . Ran diagnostic cycle to calibrate the unit. The washer is operating as designed and no.water leaks detected during service. W10915701 W11400156

Arrived on site for dryer not working. On inspection the customer said that the Normal setting would not work and when selected the lens would flash. She said she could get the other setting to work. The is heating g to 200? and I could not duplicate the issue that the customer described to me. Informed the customer the UI and the control board are not available to replace. I Informed them that there are companies that will repair the boards. No parts installed during service.

Arrived on site for smell of gas when starting oven . Found only one side of gas tube igniting . Tried adjusting igniter and air cock . Still only lighting on one side of tube . Ordering tube set return 7/30. No other gas leaks detected at time of service . ; ordrng 1 W11220387 (Burner tube oven)

"Arrived on site to install two doors on a fridge that had scratches on it. Installed doors part# lw10912126 rc door ,w11577824 fc door ,wpw10612926 nameplate. tested product works as its designed call complete."

Found part ordered was not the part intended. Ordering correct water tube. Office to reschedule. ; ordrng 1 W11233369 (Water tube) and 1 W11247672 (Tube)

"Arrived on site for not powering on, upon arrival, test unit and confirmed issue. Test polarity and is correct. Removed panel to test control and console. Control is correct and sending correct voltage to UI. Found certain buttons are making a chiming noise when pressed,but display will not light up. Need to replace the console. Replaced the console W11583883. Test unit and is operating as designed. Ran overall test. Found customer has removed birds nest per last visit but still getting a poor ventilation test. Advised customer to have entire vent cleaned. Unit is operating as designed. Job complete"

Arrived on site for refrigerator not working. On internet bot the fc & rc were room temperature and I could hear the compressor trying to come on . Gain access to the compressor and the temperature wad 115? the start cap was 12uf but when the compressor tried to start it was only for 10 seconds. Installed a new start device and it now stays on. The running amps are 1.01amps start up is 16 amps. The refrigerator is operating as designed. No water leaks detected during service. WPW10197428

"Arrived on site to inspect unit for leaking from underneath unit. Upon arrival customer stated unit has only leaked twice and hasnt leaked in a week. Customer stated on,t difference was customer used hottest water setting. Inspected hoses on top and bottom found no signs of not being attached correctly. Found drain hose to far down exit chute, adjusted drain hose to proper length. Ran diagnostic cycle on unit found no signs of leaks. Filled unit to touch glass door and drained unit trying to force previous leak issue to arise. Filled water to door before draining. Drained unit, inspected unit afterwards found no signs of moisture under unit or on hoses within unit. Job complete. NO PARTS USED."

"Arrived on site for an ice machine that is making weird noises and is shutting off. Inspected unit and work area. The customer advised that when the unit seems to drain, sometimes the unit completely shuts off and stops making ice. Customer had a video of when it was doing this nugget confirm the customer complaint. I went ahead and replaced the external drain pump and tested the unit. I found the unit working and operating as designed. Call complete. W11539855"

"Arrived on site for a dishwasher that wont drain and is not making any sound. Inspected unit and work area. Customer showed me that she has a dishwasher full of water and that the unit will not start any cycles. Around the unit through diagnostics and found an F9 E1 (long drain) and F4 E3 (wash motor not running) error codes. I use the shop vac to remove all the water from within the dishwasher. I cant access to the drain pump and found the drain pump. Impeller was broken causing the issue with the drain. I replaced the drain pump and ran the unit through an auto test. I found that the dishwasher would not recirculate the water, but would only fill and then drain. Ordering the wash motor and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11613479 (Pump and motor)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I went to replace the door and found the box only contained the freezer door. I checked the parts breakdown and found that the refrigerator door and freezer door were the same part number. I spoke to SR and was advised that the part was supposed to be a kit with both doors and that if they did not send the refrigerator door as well, we would have to get the door re-ordered. Re-ordering the door, and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 W11023679 (RC white door)"

"Arrived on site for a dryer that is still making a buzzing noise during the cool down portion of the dryer cycle. Inspected unit and work area. The customer stated that when they run the unit on normal, and the cooling down portion of the cycle, they hear this buzz and showed me a video. They advised they use the static removal setting on their dryer. I called Whirlpool Tech line and spoke to Butch SR# 7739589255. He advised that the static control is meant to activate the inlet valve to allow the unit to add steam to the clothes to eliminate the static. He asked if the customer had a water hose hooked up to the back of the dryer and I found that they hadnt. He advised that the unit will make a buzzing noise when its trying to pull in water from the valve and that the unit is working and operating as designed. He advised to tell the customer that they can use their options to stop the unit from doing this. They just would need to not have any of the added static settings. He advised to make no repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to inspect unit for starting cool down cycle prematurely. Upon closer inspection found sensors reading correctly no signs of stored error codes. Customer stated unit would turn off early in the cycle but would still run over 15 minutes. Informed customer of how moisture sensors work within new unit and how sensors are only on one portion instead of both sides as previously designed. Advised customer timed dry bypasses moisture sensor and will run entire cycle without fail. Job complete. NO PARTS USED.

On arrival verified complaint of unit not connecting to wifi and throwing power loss error. Replaced console per previous diag and connected to WiFi. Assisted customer to connect to app. Customer was unable to connect to app. Advised to contact connectivity team at WPL. Job complete installed w11600321.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advise that at this point, the unit will just drain every time that you try to start a cycle and will not start any cycles. Around the unit through diagnostics and found an F9 E1 (long drain), F8 E1 (low/no water detected during the fill), and F1 E1( main control fault) error codes. I went ahead and replaced the main control and checked all my loads. I found all components within range. Around the unit to an auto test and found the unit working and operating as designed. Call complete. W11629601."

On arrival verified complaint of noise. Replaced damper motor due to motor is growling. Verified damper function. Unit no longer makes noise job complete installed wpw10479155

"MGD6630HW3 Arrived to install parts. I removed and replaced the burner and installed the conversion kit. The unit had difficulty igniting and after adjusting the burner tube assembly, the issue was resolved. No gas leaks detected during service"

"Arrived on site for f8e4. Also found f9e2. Removed bottom panel. Removed drain pan, cleaned and cleared. Cleared codes. Ran diagnostics and confirmed no leaks underneath dishwasher. Opened door and found no evidence of leaking within door. Removed and replaced door gasket as water spots indicate it may not have sealed. Tested and verified no leaks. CAll complete."

Arrived on site for water collecting on freezer door gasket. Since day one it keeps happening. Found frame looks to be damaged. Called tech line. Sent in pics. Sr#7739598477. Will be sent in for review.

Arrived on site with new door. Removed and disassembled door. Installed new door with spacers and nameplate. Verified operation. Call complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC evap motor and removed the towel from the return vent and tested. Unit is operating as designed. Upon my arrival, I found ice/frost building up in the ice dispenser chute and at the top of the FC section and FC door. I placed my flashlight inside the unit and closed the door and found the FC door gasket slightly gapped in the upper right corner at the center mullion. I adjusted the liner/chassis in the upper right corner of the FC section and applied some silicone to seal the gap in the liner. Closed the door and found the gap is sealed now. Cleared the ice/frost and recommended the tenant monitor the unit and if they find frost buildup up again to call it in for service. No water leaks observed during service, job completed. WP2315549"

"Arrived onsite for dishwasher not washing top rack. Upon arrival I found all washarms plugged with debris causing an uneven wash. All three spray arms will need to be replaced as well as the accumulator as it was also plugged. I tried to clean all plugged up parts. The arms have too much debris and cannot be cleaned out. I went over with the customer about how to clean her dishwasher. Ordering WPW10327455 Third lvl spray arm, WP3400918 retainer, WPW10605345 spray arm, W10803178 lower spray arm, W11205078 Accumulator. No parts installed. No water leaks present at time of service. Office to RS.; ordrng 1 WPW10327455 (Third lvl spray arm) and 1 WP3400918 (Retainer) and 1 WPW10605345 (Spray arm) and 1 W10803178 (Lower spray arm) and 1 W11205078 (Accumulator)"

"Arrived on site to inspect refrigerator slow water dispensing and loud hammering noise. Upon further inspection, I tested the water dispenser and after approximately 5 seconds of dispensing, the water began to get slower and slower and the valve began to make a hammering noise. I removed the water filter and retested and the unit operated as designed. When I removed the filter housing cover, I found a small amount of water had leaked from the housing water line connections. I removed and replaced the filter housing and installed the filter and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed. No one available to sign for receipt (model home). WPW10394053"

Arrived onsite for ice maker fill valve chatter. Unable to replicate failure. Replaced valve in case of valve failure. Advised customer on possible hi pressure chatter cause. W11548535

Arrived onsite for complaint of microwave tripping the breaker. Tested microwave on different outlet/circuit and demonstrated proper function without tripping. Advised builder that something wrong with the dedicated microwave circuit. No parts used

"Arrived onsite and replaced the Moro and blower together to solve the motor stalling issue. Advised customer on repair. All checks good. W1154961, WP697772"

Arrived onsite and restored proper cooling function by replacing the evap fan hitch restored airflow. All checks good. WP2315549

"Arrived on site to test unit for not latching and not washing. Upon arrival customer stated unit does not agitate, just fills with water and then drains. Also doesnt latch. Ran a diagnostic cycle found all components properly engaging. Found no visible damage on any components. Ran a quick wash, unit filled with water and started agitating as designed. No issues found with this unit. Customer then stated that clothes come out wet at the end of the cycle, explained to customer that overloading the unit will cause that or the floor system in the shed would cause the unit to shake and throw it off balance Unit is running as designed, no leaks detected, no parts installed, job complete."