We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/05/2024
"Arrived on site and replaced faulty heating element. Found wash motor is not engaging due to water leak from element bushings. Customer contacted whirlpool and was advised to use autho:K1AJPI0APL1.5. Replaced sump assembly, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Georgetown, TX 78628
Gerry C
Job Details: 03/05/2024
"WRF555SDHW01 Arrived to install previously diagnosed and ordered parts. I recovered the system and then removed and replaced the compressor, dye drier and service port. Vacuuming to under 400 microns and allowing additional leak testing time, I found the system held and I then charged with the MFG calculated refrigerant charge of 4.5oz. The unit began cooling as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/05/2024
"WDT750SAKZ0 Arrived to inspect no power. I found the junction box connection incorrect and the cord wires were not wrapped around the fastening screw. After correcting the issue, the unit powered up and operated designed. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near San Marcos, TX 78666
Andrey
Job Details: 03/05/2024
"Arrived on site to test unit for wet clothes at the end of spin cycle, customer stated that it happens randomly and not on every cycle, customer just completed cycle but unit did not go into spin set to high spin, unit is randomly defaulting into a no spin, recommend replacing control and console, ordered parts rescheduled for 3/14; ordrng 1 W11591400 (Console)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leander, TX 78641
Miguel
Job Details: 03/05/2024
Arrived onsite for bottom trim slanted. Door issue. Replaced oven vent. Verified door is working properly. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/05/2024
"KCGS356ESS00 Arrived to inspect ignition issues. The customer advised they have had several occurrences where the flame did not ignite when the valve was turned on, past the ignition activation portion of the rotation. The customer has a different type of cooktop in another residence, that is of the type that has automatic flame sensing. The customer advised they do not feel safe with this type and I advised it is a different type of ignition, that does not sense the presence of flame, nor position of the burner knob, but it was operating as designed. I found and corrected the regulator that was not correctly set for LPG. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78745
Joe Z
Job Details: 03/05/2024
Arrived on site with 2nd man to install previously ordered parts. Removed dryer from top of washer to access control and valves. Replaced main control and both hot and cold water fill valves. Advised customer that hot supply water valve knob is not catching to the valve and there is no hot water available and instructed tenant to use cold water washes for now. Test unit by operating a normal cycle. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW0
Near Elgin, TX 78621
Joe Z
Job Details: 03/05/2024
Arrived on site to replace dented top. Replaced top. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Seguin, TX 78155
Tim M
Job Details: 03/05/2024
"Arrive on site to install previously diagnosed UI. Replace UI and tested, all components are engaging, unit is running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Georgetown, TX 78633
Lou
Job Details: 03/05/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I disassembled the unit and removed and replaced the compressor, evaporator, access valve and NON UV drier and vacuumed the system. Pressures held good at -30/0. Installed 5.75oz of R134a refrigerant and tested the unit in diagnostics. When I tested the cooling system, pressures were at 0/100 and the water on the evaporator froze. I retested the unit in regular ice making mode and my pressure reading was 0/110psi. Unit made a good slab of ice and the cutter is currently cutting it. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Georgetown, TX 78626
Kimo
Job Details: 03/05/2024
Arrived onsite to install previously ordered parts. Upon arrival I installed the new striker and tested the unit in quick wash and found the unit operating as designed no leaks
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Burnet, TX 78611
Maurice R
Job Details: 03/05/2024
Arrest onsite for washer moving. On inspection the unit falls under SP W11684122 off balance basket. Odering basket suspension and returning the control board. Office to reschedule when parts arrive. No water leaks detected. ; ordrng 1 W11172199 (Basket assembly.) and 1 W11217817 (Suspension)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Round Rock, TX 78665
Kimo
Job Details: 03/05/2024
Arrived onsite for a wall oven that is 25? off. Upon arrival I ran a temperature test in bake at 350?F and found that the unit preheated to 399?F. Low 294?F high 338? and found the average temperature 11? off I calibrated the unit and found the unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the oven vent being damaged, I removed and replaced the vent and installed the missing vent trim and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2024
"Arrived on site to inspect washer not dispensing detergent. Upon further inspection, the customer advised that they filled the Load & Go dispenser approximately one month ago and have done a few loads but the detergent remains in the dispenser. I placed the unit in diagnostics showing no error codes and then tested the Load & Go and found it operating as designed. I advised the customer that the dispenser will only dispense a certain amount of detergent based on the size of the load of clothing. If its a small load, there will be very little detergent dispensed. I tested the unit min diagnostics and the unit is operating as designed. I checked the concentrate level of the Load & Go and found it at 4x and changed it to 2x and advised the customer of the change. I made recommendations for use and care as well as detergent use. Unit is operating as designed, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Tim M
Job Details: 03/05/2024
"Arrived on site to test unit for thumping sound. Customer stated unit was making sounds out of the exhaust for a few hours then stopped. Tested unit, all components are engaging and unit is heating. Could not replicate sound she was referring to. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Burnet, TX 78611
Maurice R
Job Details: 03/05/2024
Arrived onsite for unit not working. On inspection the unit would power up but would not start a cycle. I could hear the latch trying to latch with no luck.i ohmed the latch out in it was good. I installed a new latch and the unit is working as designed it completed the diagnostic cycle with no issues. Washer is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78725
Ryan B
Job Details: 03/05/2024
"Arrived on site to inspect unit for not spinning clothes. Upon closer inspection found error code f0e5 present for an unbalanced load. Also found legs low to the ground raised unit up as high as possible to give unit room to move around with better clearance. Inspected gearcase, it shows no signs of failing, pictures included. Ran unit through multiple diagnostic to confirm each individual mechanism ran properly. Unit ran with no issues both times. Only visible problem found was drain hose was further down wall then recommended. Customer may have had a back siphoning problem that could have caused the wet clothes issues. Could not replicate any issues. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Leander, TX 78641
Miguel
Job Details: 03/05/2024
"Arrived on site for dishwasher not working and giving codes. Found fae4, f8e1. Diagnostics did not even get pass first step. Removed from counter, Removed and replaced sump/pump assembly. Verified operation. No leaks. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Maxwell, TX 78656
Andrey
Job Details: 03/05/2024
"Arrived on site to test unit for not functioning properly, customer stated that unit is not leveled causing door not to close properly, leveled unit and tested, all components are activating properly, started unit multiple times to demonstrate that it is working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Leander, TX 78641
Miguel
Job Details: 03/05/2024
"Arrived on site for dryer not turning on. Found no power at outlet. Found the breaker was tripped. Reset breaker and verified voltage., heater pulls 23 amps. Motor pulls 4 amps. Not enough to trip breaker replaced main control as precaution. Advised customer if problem still continues then breaker needs to be changed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MB0
Near Elgin, TX 78621
Joe Z
Job Details: 03/05/2024
"Arrived on site for oven not operating, upon arrival, customer stated that unit turns on, then error code appears. Ran diagnostics and get F1-E0 internal board failure. Customer states that power had been cycled. Test unit several times by preheating and am not getting a failure. I believe that issue was resolved when power to unit was cycled. Am not able to duplicate issue. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Cedar Park, TX 78613
Maurice R
Job Details: 03/05/2024
Arrived onsite for previously diagnosed parts. Installed the damper and thermistor and took the heat gun to the reservoir and unfroze it. The water dispenser is working and the icemaker is working. The unit is operating as designed and no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2024
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, the customer advised the ice maker was working good, but now the water dispenser doesnt work. I tested the dispenser and could hear the valve opening and humming. I gained access to the reservoir behind the RC evap cover and found the reservoir frozen due to the fan scroll not sealing properly and allowing cold air from the RC evaporator to leak and hit the reservoir. Using my steamer, I heated the reservoir and defrosted it and tested the water dispenser and it is operating as designed. Using some permagum from my van stock (212643), I adjusted he fan scroll and placed a bead of permagum around the top and sides of the scroll to seal off the air gap (photo). I placed the unit in diagnostics and tested the RC fan and found no air leaks in the scroll. Reassembled the RC section and tested the ice maker and found it harvested but no water dispensed. Removed other ice maker cover and found the fill tube frozen and removed the ice from the tube and retested. Ice maker is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waco, TX 76710
Jonathan M
Job Details: 03/05/2024
Arrived on site for a refrigerator that is not dispensing water very well. Inspected unit and work area. The customer advised that shes only had this unit for six weeks and that they have never been able to get the water to dispense at a good rate. I confirmed the customers complaint And removed the filter. I used a bypass To test the water without the filter and found similar water flow. I checked behind the unit and found that the unit was on a copper tube with a twist handle. I twisted the handle and test the unit with the unit pulled out. Found water flow coming through the unit. I pushed the unit back and tested it again. Found little water flow. I found that the waterline coming from the back was causing the fill tube to bend and pension. Self shot. Whenever the unit was pushed back in place. See photo. I advised the customer that they will need to figure out an alternative waterline situation due to the inability to push the unit back properly. The unit is working an operating as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS00
Near Georgetown, TX 78633
Sterling
Job Details: 03/05/2024
On arrival verified complaint of heating to high. Ran bake at 350 and found an avg of 375. Calibrated unit to correct temp. Job complete all operational tests are good.
We serviced a
WHIRLPOOL OVEN
Model WOED3030LS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/05/2024
Arrived on site to test unit for tripping breaker. Breaker was tripped on arrival. Reset breaker and heated both ovens. After 5mins of heating found breaker would trip. Attempted to contact contractor to advise of faulty breakers with no success. Recommending breaker replacement. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76708
Jonathan M
Job Details: 03/05/2024
Arrived on site for a washing machine. That is not starting cycles. Inspected unit and work area. The customer advised they cant get the unit to do anything at all. I found the lights come up and display when you push the start button nothing was happening. I ran the unit into diagnostics and could not get the start button to activate any testing or activate error code entries. I went ahead and replaced the control and checked all my loads. Found all components within range. I tested the unit in an auto test and the unit began to work and operate as designed. I test the unit in a normal wash cycle and found the unit starting to spin and fill with water. The unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/05/2024
Arrived on site for a wall oven. That is flashing an F3 zero indicating an open or a shorted temperature sensor. I did confirm the customers complaint in diagnostics. I replaced the oven thermostat and tested the unit on a 350?F bake cycle. Found the unit taking over 25 minutes to preheat. I tested the broiler element and found the bro element not working. I remove the unit from the wall and found the boiler element connector was not properly sealed onto the broiler element. Reattach the wire and reassembled the unit. Tested the unit again and the unit is working and operating as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/05/2024
"KMBD104GSS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the left switch assembly and found the issue with the incorrectly operating door was due to flex of the microwave body. Loosening of the chassis screws allowed re-squaring of the machine, in turn, correcting the door opening issue. After tightening the screws back down, the sue was resolved. Operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Burnet, TX 78611
Maurice R
Job Details: 03/05/2024
Arrived onsite for refrigerator not cooling. On inspection found the compressor not coming on. Gain access to the compressor and found 120 vac at the compressor but the compressor doesnt even try to start up. Ordering a SS. ; ordrng 1 W11578205 (Compressor) and 1 W11109499 (Drier) and 1 W11567409 (Orion control) and 1 W11646687 (Suction tub) and 1 W11567406 (Rc evap) and 1 W11565768 (Fc evap) and 1 W11578028 (Inverter) and 1 2hour (2 hours)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Joe Z
Job Details: 03/05/2024
"Arrived on site for makes grinding noise when agitating. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic test cycle and fills,drains, lid locks, agitates and spins correctly. Can hear a slight grind on agitation. Found several grinded coins between agitator plate and basket. Removed agitator plate and removed coins. Inspected agitator plate and is good. Ran a quick cycle with towels and unit agitates correctly with no grinding noise. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM05
Near Austin, TX 78744
Ryan B
Job Details: 03/05/2024
"Arrived on site to replace damaged door handle. Upon arrival realized door handle did not fit, the holes did not line up, pictures included will need to order the correct part and return. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS01
Near Bee Cave, TX 78738
Luis
Job Details: 03/05/2024
Arrived on site. Hinge inner threads stripped replaced hinge reassembled door hinge assembly tested door operation good.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78721
Matthew
Job Details: 03/05/2024
"Arrived onsite for unit not spinning clothes out. Inspected and found several issues. Errors with actuator, found Agitator failing . Also found valve not functioning properly. Ordering shifter, belt cam and valve . Set to return March 12.; ordrng 1 W11550891 (Agitator) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Pflugerville, TX 78660
Kimo
Job Details: 03/05/2024
Arrived onsite to install previously ordered parts. Upon arrival I installed the new fc door switch and tested the unit and found icemaker cycling now
We serviced a
GE REFRIGERATOR
Model CWE23SP3MID1
Near Salado, TX 76571
Tyler
Job Details: 03/05/2024
"Arrived on site for refrigerator not cooling or turning on upon arrival found 120v applied to unit and compressor but found start device and cap tripping. Found windings to compressor at 5.4&4.7 within spec sheet range. Tried replacing parts but found compressor still failing to start and locking up unit will need a sealed system replacement with new compressor. Ordering WR87X41607 compressor, WR87X36101 evap coil, WR84X38825 condenser, WPW10143759 uv drier, W10913906 access valve. Will need autho for repairs before rescheduling ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X36101 (Evap coil) and 1 WR84X38825 (Condenser) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs autho)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Buda, TX 78610
Andrey
Job Details: 03/05/2024
"Arrived on site to test unit for unit not working properly, customer stated that after last repair unit will not put and water in, tested unit found pressure hose kinked before the tub connection, secured hose so the kink will not for again and tested, unit is now running bad design, no leaks detected job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/05/2024
Arrived on site and replaced all led modules per service pointer. Unit now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Briarcliff, TX 78669
Luis
Job Details: 03/05/2024
Arrived on site. Replaced ice container and motor shaft tested ice dispenser unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Georgetown, TX 78628
Sterling
Job Details: 03/05/2024
"On arrival verified complaint of unit not completing cycle, replaced gearcase, slider, rotor, and stator per previous diag. Ran calibration cycle and diag test. All components activated correctly. Job complete no leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/05/2024
Arrived on site for dishwasher not turning on and shut off at random. Upon arrival confirmed ui being unresponsive. Found corrosion around ui control and replaced it. Found unit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Hutto, TX 78634
Wesley
Job Details: 03/04/2024
Arrived onsite and found unit operating with intermittent ice dispensing issue and determined the cause to be freezer door switch sticking open internally. Made adjustment. Unit is now operating as designed. Unable to force a failure.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Georgetown, TX 78628
Miguel
Job Details: 03/04/2024
"Arrived on site for dryer not tumbling. Customer says sometime during the cycle it stops tumbling. Unit still counts down however. Customer has to wait for it to start again. Started dryer and unit working properly.heats properly. Based on complaint I replaced motor and blower, also replaced control as if motor stops then heating stops. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Waco, TX 76707
Jonathan M
Job Details: 03/04/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I checked the heater through the freezer harness, and found the heater within range. I found the evaporator fan and evaporator thermistor out of range. I replaced the evaporator fan, evaporator, thermistor, user interface, and control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Paul
Job Details: 03/04/2024
"Arrived onsite for a refrigerator not cooling. Maintenance moved the unit to apartment 3327. I found the compressor locked up and drawing 9 amps. I tried my test start device and had the same results. The compressor will need to be replaced. Ordering W11635510 compressor, WPW10143759 drier, W11506635 access valve, & nitrogen. Office to RS.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W11506635 (Nitrogen)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Miguel
Job Details: 03/04/2024
"Arrived on site for ice machine not cooling, not making ice. Confirmed full frost pattern on coil,but no water running over it. Reservoir full. Replaced recirculating pump. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78633
Sterling
Job Details: 03/04/2024
"On arrival verified complaint of fluctuating temps and over cooling. Current product temps are 39-37 degrees at 39 setting. Frost pattern is complete. Ran test 1,2,3,4 and all passed again. Ordering temp logger office to schedule drop off date.; ordrng 1 Templogger (Temp logger)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Austin, TX 78749
Matthew
Job Details: 03/04/2024
Arrived on site to replace faulty gearcase. Replaced and tested. Unit is functioning properly. Job completed .
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78738
Matthew
Job Details: 03/04/2024
Arrived on site for unit. Tripping breaker. Upon arrival inspected unit and found customer stated unit had been leaking. Also building up condensation in the console area. disconnected vent hose and water poured out. Took pictures. Ran airflow test with vent on and off. Passed airflow test with vent hose. Disconnected and failed when connected to the wall. Notified customer he must have external ventilation checked for potential blockage. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrey
Job Details: 03/04/2024
"Arrived on site to test unit no power, tested unit found breaker tripped, ran diagnostics cycle with no issues, spoke to maintenance and found that this unit is randomly looses power and acts erratically, replaced control as precautionary and advised maintenance if it happens again then breaker will need to be replaced, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Hutto, TX 78634
Wesley
Job Details: 03/04/2024
Arrived onsite for inner bake ring failure and replaced both the switch and the element due to combined symptoms for both failures.
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AS0
Near Georgetown, TX 78633
Lou
Job Details: 03/04/2024
"Arrived on site to inspect range leaking CO2 per gas company. Upon further inspection, the customer advised that they smelled gas and contacted the gas company and were advised by the gas company that the oven is leaking CO2. I tested the cooktop burners and found all flames were blue (photo). Using my CO2 detector, I placed it at the oven vent on the cooktop under the control panel and tested the oven on Bake at 350 degrees. The customer advised that they smelled the odor approximately two minutes after the bake burner ignited. I allowed the oven to heat for approximately ten minutes and within that time, the bake burner shut down once it reached preheat temp, and then came back on once the sensor detected it was cooling off inside. While testing, I found the burner flames were blue with an occasional orange tip. I tested the bake function several times and tested the broil mode several times as well. The customer advised that they never smelled the odor they were experiencing before. Once I was done testing the oven, I tested the cooktop again and all burners are operating as designed. I turned the front left burner on but without the flame and allowed the gas to flow and questioned the customer if what they were smelling was the odor they smelled before. The customer identified the odor as the one the smelled when they contacted the gas company and the gas company to,d them it was CO2. I advised the customer that what they were smelling was Natural Gas and not CO2 and explained that they cant smell CO2 but that theyre CO2 alarm would have alerted them of the odor. Customer advised their CO2 alarm never alerted. The customer advised that the gas company rep had a tester that had gas and CO2 testing capabilities on the same tester and they said the tester alerted while they were testing the oven with the burner on. I advised the customer that if the flames werent orange/yellow while testing and blue as they are now, there was minimal CO2 and their CO2 alarm would have alerted when their tester alerted. I advised that their tester was on gas sensing and not CO2 sensing and it alerted to the natural gas being burnt off by the burner. My CO2 tester never alerted and the customers alarm never alerted to any CO2 in the air. I advised the customer that with the odor they experienced, which was the natural gas emitted from the unit, was more than likely due to one of the burners being left turned on and the gas hadnt ignited. Customer advised that their water heater had a potential gas leak as well around the same time they were experiencing the odor from the oven. I found the range operating as designed with no gas leaks detected during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Marble Falls, TX 78654
Paul
Job Details: 03/04/2024
Arrived onsite for a refrigerator not cooling good in the RC but the FC is ok. I found it not cooling well in either section due to no air flow and the evaporator completely frosted up. I forced defrost and the heater is working as designed. I found the door gaskets sealing properly. I found the FC thermistor reading 10 degrees colder than it should. I found the evaporator fan working as designed. I found no other reasons that the unit wasnt going thru a defrost. I removed all the frost from the coil. I changed the defrost thermistor and the UI since thats what I had. If the customer calls back the main control will need to be replaced. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marble Falls, TX 78654
Paul
Job Details: 03/04/2024
"Arrived onsite for a washer that will not start and the lid will not latch. I found a piece of the door latch broken off causing the issue with the door switch. I replaced the latch, deleted the code, and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Cedar Creek, TX 78612
Joe Z
Job Details: 03/04/2024
"Arrived on site for top left door does not close completely. Upon arrival, inspected unit and top left indeed is not closing correctly causing door switch to intermittently not catch. During removal of door found left side hinge is a little to far inside cavity. Am able to get hing out. Replaced both left and right hing and have same result. Found left side receiver is not flush with cavity like the right side. Tried making a small adjustment but there is no change. called techline for assistance. Spoke with Robert. Am told that as of 11/2023 the receivers are no longer serviceable. Unit is deem in warranty, not serviceable and customer needs to call customer service. SR# 7738607083"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Hutto, TX 78634
Wesley
Job Details: 03/04/2024
Arrived onsite for f8e4 on first cycle. Found left side trickle leak from tub seam. Repaired tub seam. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXBL8
Near Temple, TX 76502
Tyler
Job Details: 03/04/2024
Arrived on site for dishwasher to turning on. Upon arrival confirmed failure. Found 120vac from terminal to ACU but ACU not send8 g any power to ui. Replaced ACU and tested unit. Found no leaks and dishwasher working as designed. Call complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Wimberley, TX 78676
Andrey
Job Details: 03/04/2024
"Arrived on site to test unit for beeping noise, tested unit found console acting erratic, slit door and found a lot of moisture accumulating and console causing intermittent shorts, moisture caused by vent fan not running, door gasket not sealing properly, will need to replace vent, console, door insulation do to mold and gasket, ordering parts, office to get authorization rescheduled for 3/18; ordrng 1 W11673297 (Door insulation) and 1 W11483553 (Gasket) and 1 W11414073 (Vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Maurice R
Job Details: 03/04/2024
"Arrived onsite for dishwasher not working. On inspection found 4 errors F5E3,F4E3,F7E1,FE ran diagnostics cycle and the water did not get pumped through the spray arms. Installed new pump and reran diagnostic cycle and the unit completed the diagnostics with no issues and the heating element was 7.4amps. No water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Driftwood, TX 78619
Leonardo
Job Details: 03/04/2024
Arrived on site to test unit for upper rack not coming all the way out. Found adjuster on right side wheel not sitting in the track making rack not come all the way out. Secured the wheel correctly in to the track test unit and unit test good Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Salado, TX 76571
Sterling
Job Details: 03/04/2024
On arrival verified complaint of no water at disp. Unit is making ice. Found disp switch is working and getting 14v. Went to valve and found only 68v. Ordering control assy W11546690 rescheduling for 3/11; ordrng 1 W11546690 (Control box)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Georgetown, TX 78626
Lou
Job Details: 03/04/2024
"Arrived on site to inspect venthood noises. Upon further inspection, I tested the unit and found the damper door going outside is rattling and advised the customer that the builder would need to address that issue. I continued to test the unit and could hear a random rattle noise intermittently when I would turn the blower off. I am ordering the blower and office to schedule with ticket #406224 once all parts arrive. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Miguel
Job Details: 03/04/2024
"Arrived on site for dryer not heating, found the Al fuse was open. Verified and confirmed heater is not shorted. Found vent is restricted. Replaced fuse and thermostat. Verified operation. Advised to have complex clean vents in the wall. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Bastrop, TX 78602
Joe Z
Job Details: 03/04/2024
"Arrived on site for not making ice. Upon arrival, inspected unit. Ice maker mold is free of ice and water. Ran ice harvest test and will not respond. Confirmed 120v to icemaker. Need to replace icemaker. Replaced icemaker and bail arm. Test unit and unit harvested and called for water correctly. No leaks present at this time. Job complete"
We serviced a
ROPER REFRIGERATOR
Model RT18BKXJW00
Near Killeen, TX 76543
Tyler
Job Details: 03/04/2024
Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found defrost issue in fc. Found defrost stat had internally exploded and cause silicone top to pop loose. Replaced harness with stat installed and found defrost timer workin* as designed. Informed customer er to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Luis
Job Details: 03/04/2024
"Arrived on site. Per maintenance freezer had ice build up on cover and defrosted unit,removed cover found burned arc markings on inside of harness to heater harness on neutral wire,rerouted harness connections made sure wires connected in harness ran diagnostics heater powered on. If issue occurs again will need ui,main control,thermistor and heater."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Pflugerville, TX 78660
Kimo
Job Details: 03/04/2024
"Arrived onsite to install previously dialed/ordered parts upon arrival I installed the new gearcase, clutch, and slider after drilling out the rotor bolt and tested the unit in quick wash and found the unit operating as designed no leaks"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Temple, TX 76502
Jonathan M
Job Details: 03/04/2024
Arrived on site for washing machine. That has a broken strike. Inspected unit and work area. I did confirm customers complaint and replaced the strike assembly. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX10
Near Blanco, TX 78606
Andrew
Job Details: 03/04/2024
Arrived on site to test unit for water pressure dropped since last visit. Advised customer with how water lines are setup in rear of unit unable to install pressure regulator another way. Water flow is good. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Manor, TX 78653
Joe Z
Job Details: 03/04/2024
"Arrived on site for not making ice. Upon arrival, inspected unit and container is empty. Did find ice in mold. Found ice maker is turned of. Restored power to icemaker, ran harvest test. Ice dumped into container and called for fill. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Austin, TX 78736
Leonardo
Job Details: 03/04/2024
Arrived on site to test unit for not power. Found unit had power and customer stated that the power went out and they couldnt use it. Then they tried to use the top oven but the bottom one heated up. Today everything was working as designed. Unit had an F6E0 error code console lost communication. Did a hard reset test unit and unit working as defined at this time job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78739
Luis
Job Details: 03/04/2024
Arrived on site. Installed temp logger one probe in the upper section and other probe towards bottom section. Set return date for wed the 6th to pick up after lm route ; schdld next appmnt for 3/6 WED 6
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Lago Vista, TX 78645
Maurice R
Job Details: 03/04/2024
Arrived onsite for previously diagnosed parts. Installed the pump & motor into unit. Tested the unit in diagnostics mode and no and no leaks were detected during service. The unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Andrey
Job Details: 03/04/2024
"Arrived on site to test unit for oven not working, tested unit found F1E1 error flashing, internal board failure, will need to replace control to fix issue, ordering control and sensor, customer is requesting technician AM only office to reschedule ; ordrng 1 W11620481 (Control) and 1 WPW10181986 (Oven sensor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lakeway, TX 78734
Matthew
Job Details: 03/04/2024
"Arrived on site for unit not completing cycled. On arrival inspected unit and found unit not switching between agitation and Spincycle. Also found stored error codes 0/3, 7/6, 7/7, 7/1. The code of relevance is 7/1 tachometer missing or wrong signal. Replaced cam and shift actuator. Tested unit and unit is now functioning properly job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78702
Luis
Job Details: 03/04/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 ( Led module) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wimberley, TX 78676
Andrey
Job Details: 03/04/2024
"Arrived on site to test unit for unit not starting, tested unit found buttons on console and HMI are not lining up properly causing inconsistent cycle activation, will need to replace console and HMI control ordered parts office to reschedule ; ordrng 1 W11700549 (Console) and 1 W11675701 (HMI control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78747
Ryan B
Job Details: 03/04/2024
Arrived on site to inspect unit for dents on door. Upon closer inspection found new door had worse dent then the original. Will need to order new door and return. Office to reschedule. ; ordrng 1 W11575716 (RC door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78739
Luis
Job Details: 03/04/2024
"Arrived on site for cooling issues in fresh food. Ran diagnostics thermistor reading 42 and -10 removed evaporator cover found fresh food evaporator incased in ice,defrosted evaporator replaced cover that includes thermistors,changed defrost setting to basic."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Killeen, TX 76541
Tyler
Job Details: 03/04/2024
Arrived on site for dryer not heating. Upon arrival found dryer element grounded but other stats and fuses working as designed. Replaced element and found dryer working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/04/2024
"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. The customer stated that after the previous repair, they have had multiple loads not finish out the spin cycle. They advise they have had certain loads finish but that its not as consistent as it used to be. I checked the suspension and found the suspension was good. Around the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working in operating as designed. I did find the washer unlevel and leaning up against the back panel, potentially contributing towards off-balance issues. I adjust the feet on the washer and tested the unit. Found the unit working and operating as designed. The customer then stated that theyve only had four loads go off balance, but one of them was a set of towels, and another set of sheets. I did advise the customer that their unit will go off balance from time to time due to unbalanced loading. I advised her that light loads and bulky loads will have more likelihood of that happening. I did advise her that if she has any problems with her washer, to run a normal wash load of clothes, and if the unit finishes out the cycle, it wouldve been an issue with the previous load. The unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78722
Kimo
Job Details: 03/04/2024
Arrived onsite to install previously ordered parts. Upon arrival I installed the new module and found the unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Moody, TX 76557
Jonathan M
Job Details: 03/04/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went ahead and replaced the blower and main control. I tested the unit and found the error message popped back up on the user interface. Spoke to CS and was advised to re-order both parts, as well as the main harness. Ordering parts in the office will need to contact the customer about a reschedule date due to limited parts availability. Please schedule service for two hours due to multiple parts needed to be replaced.; ordrng 1 W11598119 (Blower) and 1 W11598254 (Control) and 1 W11245656 (Wire harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WEE515S0LS2
Near Austin, TX 78724
Kimo
Job Details: 03/04/2024
Arrived onsite for a range with a damaged cooktop. Upon arrival I found this to be turned but I didnt find any evidence of a impact to the top. I replaced the cooktop and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW01
Near Austin, TX 78754
Kimo
Job Details: 03/04/2024
Arrived onsite for a refrigerator with damaged door but the door handles are damaged too will need to order the handles and return to complete call the refrigerator is in another unit next tech please speak with maintenance manager.reschedule 03/21/24; ordrng 2 Wpw1067233 (handles)s and 2 Wpw10672338 (Cover)s and 2 Wp489357 (Screws)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 03/04/2024
"Arrived on site for washer not spinning/agitating correctly. Upon arrival found no errors. Found agitator loose. Replaced agitator, cam, cap, and screw. Found Asher working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Belton, TX 76513
Tyler
Job Details: 03/04/2024
Arrived on site for range showing f2e1 on control board. Upon arrival confirmed failure in ACU and replaced it. Tested oven and found it heating as designed with no errors call completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Georgetown, TX 78633
Sterling
Job Details: 03/04/2024
On arrival verified complaint of damaged door. Found one dent on arc door. Fc door is good. Replaced RC door and name plate. Job complete. No leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Blanco, TX 78606
Andrew
Job Details: 03/04/2024
Arrived on site to test unit for oven not heating and RF and LF bezels switched. Switched bezels and found oven igniter not connected. Secured connection and tested to 300 with no issues. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WTW5015LW0
Near Austin, TX 78704
Scott
Job Details: 03/04/2024
Arrived on site for for door issues . Found catch broken and latch bent . Replaced latch and catch . Unit is closing properly . Job completed
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Blanco, TX 78606
Andrew
Job Details: 03/04/2024
Arrived on site to test unit for no power. Found unit does not have a power cord. Ordering cord and office to reschedule. ; ordrng 1 W11365014 (Power cord) and 1 W11365011 (Power cord)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/04/2024
Arrived on site to replace tub and hinges. Will need to reschedule with customer for 2 hour job. Office to reschedule ; ordrng 1 2hourjob (2 hour job)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Manor, TX 78653
Joe Z
Job Details: 03/04/2024
"Arrived on site for not drying/ heating water. Upon arrival, ran diagnostics and there are no saved error codes. Test heater has Resistance of 13.4 ohms and is pulling 8amps when energized on step 6 of diagnostics. Found customer has never used rinse aid. Explained the benefits of using rinse aid. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78704
Scott
Job Details: 03/04/2024
Arrived on site for washer not starting . Found latch broken . Ording latch . No water leaks detected at time of service . Return 3/11 ; ordrng 1 W11513248 (Latch)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78741
Ryan B
Job Details: 03/04/2024
"Arrived on site to inspect unit for not drying clothes. Upon closer inspection found unit had proper voltage, and was heating and tumbling. Checked air flow at unit and at exit point outside of house airflow seems fine. Saw unit vent hose had many sharp turns and pinches. Readjusted vent to have less turns and easier travel path. Replaced thermistor fix and hi limit stat due to when oh it components unit did not sit on a single number it jumped around. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Austin, TX 78744
Ryan B
Job Details: 03/04/2024
"Arrived on site to replace left cooktop harness diagnosed on previous trip. Replaced cooktop harness that had a loose molex connection, also replaced switch due to burn marks on unit. Tested unit, unit is working as intended. And no longer sparking at switch. Job complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Belton, TX 76513
Jonathan M
Job Details: 03/04/2024
Ive done site for a dryer that has a broken knob. Inspected unit and work area. Customer advised the dryer timer. Has always been hard to turn since they bought it but it finally broke the knob. I did confirm the customer complaint and replaced both the knob and timer. I tested the unit I tested the unit in the unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/04/2024
Arrived on site to test unit for burners not igniting. Test unit and found shorted wire to switch harness. Secured wire test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Pflugerville, TX 78660
Kimo
Job Details: 03/04/2024
Arrived onsite for a refrigerator that is leaking inside of the freezer. And RC. Upon inspection I found that the drain pan was clogged i removed the clog and leveled the unit and tested that the drain did drain water out of the unit and found that it did without leaking. Unit is operating as designed