Service History 43

We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2021
"Arrived on site to install previously diagnosed parts. Installed new sump and motor. Tested unit and unit tested good. No leaks detected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near New Braunfels, TX 78132
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for making too much ice, upon inspection found the unit full of ice but the arm was in the on position still, customer thought the pileup of ice would turn off the arm but it was not. Customer will need to monitor, instructed customer to turn off icemaker when the bin is full and turn it back on when its low if not behind used often.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Arrived onsite to replace ice maker as ordering by previous tech. Replaced ice maker. Tested the ice maker. Ice maker tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78752
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose a washer having drain issues, I gained access to service diagnostics and found no fault codes, I put the unit through a service diagnostics cycle and found that the unit is not actuating properly and making a strange noise during spin, I gained access beneath the unit and found the actuator was out of place, I replaced it. I removed the belt and put the unit into a manual high spin, I found the noise is coming directly from the motor, I am ordering a new motor to complete the repair,; ordrng 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and found unit operating with loose connection from the main power supply. It caused an arc. No extensive damaged. Secured connection. Unit is now operating operating safely and as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
"Arrived onsite and found warped caps causing intermittent lighting. Advised customer that caps were needed to repair. Ordering caps to repair, office to reschedule. ; ordrng 2 WPW10183368 (Burner cap)s and 2 WPW10183369 (Cap)s and 1 WPW10183370 (Cap)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and found control glitch preventing operation of unit. Reset control. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2021
Arrived on site to test unit for frost build up on ice maker and ice bin. Found ice door not closing properly. Recommend replacing ice door. Office to reschedule. ; ordrng 1 W11204892 (Ice door) and 1 W10752689 (Dispenser heater) and 1 W11189145 (Motor bracket)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS02
Near Austin, TX 78703
Luis
Job Details: 10/15/2021
"Arrived on site for dispenser issues. Unit dispensing crushed ice when switched to cubed motor doesnt power on,tested with new motor same issue diagnosed a defective control
We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL13
Near Meadowlakes, TX 78654
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket frozen over and thawed bucket. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and cleared ice and removed ice container to reset. Also replaced control to correct icebox fan issue. Unit is now operating as designed. All checks good.
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite for not heating and was advised that unit had stopped heating a few days after prior repair. Tested voltage and found good voltage at wall. Advised customer heater assembly would be reordered and LS would be assigned call to address the previous wiring repair in event of wiring failure. ; ordrng 1 DC97-14486A (Heater)
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Georgetown, TX 78628
Jonathan
Job Details: 10/15/2021
"Arrived on site to install previous diagnosed parts. Removed control without power and installed new. Tested operation and found operating. Installed unit and found same fault occurred. Per diagnostics mode and tested lights and door latches. Found both operating in diagnostics mode. Found both door latches read open when putting in self clean mode. Tested door latches and found closing and opening as designed. Found failed harness. Will need to 2 techs, unit sets to low for oven dolly. ; ordrng 1 OFFICETOSCHEDULE (2 HOUR JOB) and 1 WIREHARNESSMAIN (WIRE HARNESS MAIN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Brandon
Job Details: 10/15/2021
"Arrived on site for customer complaint of unit not keeping proper temperature in RC, I found failed UI control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and provided customer instruct on fan operation for cooling magnetron during heating cycle and for heat sensitive thermostat that can override the fan control to cool the unit while oven is in use. Advised customer on design and experience. All checks good.
We serviced a
GE COOKTOP
Model JGP932SEC2SS
Near Round Rock, TX 78681
Jonathan
Job Details: 10/15/2021
Arrived on site for cooktop back left burner not igniting. Inspected unit and work area. Found igniter not sparking. Found all other igniters sparking. Found igniter not grounding. Found not grounded.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Kyle, TX 78640
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected the washer and found no excessive noise during diagnostic cycle, also ran drain and spin with a load of clothes and also did not hear any excessive noise.
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS01
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/15/2021
"Arrived on site to replace light bulb and door switch, replaced switches and light bulb, tested unit, unit now working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a washer that was shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Taylor M
Job Details: 10/15/2021
"Arrived on site to replace previously diagnosed washer dispenser, i gained access and replaced the dispenser tray and the handle, the unit is now operating properly as designed. Job complete."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Tyler
Job Details: 10/15/2021
"Arrived on site for washer not always completing a cycle. Upon arrival I found no errors in diagnostics. customer stating unit still wont always spin out and cloths still coming on wet. Ran multiple diagnostics and user mode tests. During each spin test found tub would inconsistently spin/not spin. Spoke with Austin sr#7731481769 with techline. Ran tests recommended by techline. After multiple attempts I couldnt only replicate symptoms but couldnt locate cause of issue. Was recommended to replace, ACU, rotor/stator, ui control. Office to reschedule once availability of parts is known. ; ordrng 1 W11325578 (Ui console) and 1 W11316252 (Upper harness) and 1 W11449075 (NTC harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West, TX 76691
Tali W
Job Details: 10/15/2021
"On site for dishwasher not drying dishes. In diagnostics, found F9E2 drain motor electrical problem, F8E4 overfill/float switch open. Ran diag cycle. Didnt find any issues with drain pump or the float switch. No water present in float switch tray and switch is functioning properly. From control, measured voltage of heater during diag cycle. Found 120VAC to heater (from control) during wash portion in diag. From control, heater 31 ohms. Replaced control, no change with element. Ordering heating element and thermostat. Office to reschedule. ; ordrng 1 W11537778 (Heater) and 1 W11193089 (Thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose washer not operating properly during cycles, I gained access to service diagnostics and found that the unit has fault codes pertaining to suds, unlock failure and a water inlet valve problem. The customer informed me that the unit leaves clothes too wet by the end of the cycle, I ran the unit through a diagnostics cycle and found that the unit is operating properly as designed. I instructed the customer on proper detergent amounts and proper load amounts for the best cycles and balanced loads so that clothes dont end up wet by the end of the cycle. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and replaced flipper diagnosed by previous technician, job complete"
We serviced a
GE COOKTOP
Model JGP930SEA1SS
Near Georgetown, TX 78633
Lou
Job Details: 10/15/2021
"Arrived on site to inspect cooktop leaking gas. Upon further inspection, I found the unit with the gas turned off and the unit unplugged. Plugged unit in and turned gas on and tested the burners. I found all burners are operating as designed. I had the customer sign the waiver of damages from lifting glass cooktop. I removed the cooktop and using my liquid gas leak detector, I checked all gas connections and found no leaks. I tested the gas line connections under the unit and found no leaks. I tested each burner and tested the connections with the burners turned on and still no leaks. Customer advised that one of the ignitors was arcing by the unit was not turned on. I inspected and tested the ignitor switches and found no damages or shortages. I advised the customer of my findings and advised there are no leaks or damages to the unit.No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Georgetown, TX 78628
Wesley
Job Details: 10/15/2021
Arrived onsite and found trickle leak from the pump and motor. Advised customer that part was not readily available and the office would reschedule when the part becomes available. All checks good. ; ordrng 1 W11416362 (Pump and motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/15/2021
Arrived on site to install previously diagnosed part. Powered down oven. Removed console and installed new console. Powered oven on and tested microwave. Set time and date. Microwave heating as designed. All functions working on the UI console as they should. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected washer and found left hand side of lid is broken, took one picture.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/15/2021
Arrived on call for complaint of broken handle. Found handle is broken. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78759
David
Job Details: 10/15/2021
Arrived on site to install bumper on freezer door that was missing since install. Installed bumper and verified door closing properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected refrigerator and found compressor is not running. Start device can be heard clicking. The replacement compressor is now running. Homeowner should allow 12 to 24 hours for refrigerator to get cold. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78729
Luis
Job Details: 10/15/2021
"Arrived on site for cooling complaint. Removed bottom basket found evaporator cover incased in ice,diagnosed unit not entering defrost will need a new main control,ui and defrost thermistor. Advised customer to defrost unit ; ordrng 1 W11449482 (Main control) and 1 W11214887 (Ui) and 1 Plasticdefrostthermistor (Plastic defrost thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waco, TX 76708
Tali W
Job Details: 10/15/2021
"On site for fridge air duct falling down in the freezer compartment. Confirmed complaint. Pics in SDQP. Customer stated that he purchased the unit from Lowes. However, our company has serviced this unit previously under a different customers name. Called techline spoke to TJ SR# 7731998213. Sent pictures to techline. Found that the unit was returned to Lowes and they resold it. Previous work done: added permagum inside holes of FC top liner where air duct tabs go. The duct has held up until now. Found the holes in liner are too big causing it to fall. . ; ordrng 1 W11040868 (Upper air duct)"
We serviced a
WHIRLPOOL OVEN
Model MGT8655XS02
Near Austin, TX 78704
Leonardo
Job Details: 10/15/2021
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ1
Near Lockhart, TX 78644
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for not heating, upon inspection found the units bake element burnt up causing the issue. Replaced element and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Robert
Job Details: 10/15/2021
Arrived on call to replace previous diagnosed parts. Found the valve working properly buT water line blocked. Replace hose .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2021
"Arrived on site to test unit for no power, not starting. Found console receiving proper voltage but not responding. Found that console needed to be replaced. Installed new console and tested unit. Unit tested good, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Waco, TX 76704
Tali W
Job Details: 10/15/2021
"On site for washer leaking. No error codes. Ran diag cycle. Checked tub, tub ring, drain pump, hoses, pressure hose, valves. No leaks or evidence of any leaks found. Started normal cycle deep fill. Let unit complete fill cycle and watched for leaks during agitation,none found. Canceled cycle to drain unit. Found drain pipe in wall partially clogged causing overflow of water out of pipe onto ground behind washer. Informed customer to have a plumber clear the clog for unit to drain properly. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for not producing ice, upon inspection found the units hopper full of ice build up, cleared ice build up and found 6-10 volts going to unit when door is closed. 120v is needed to move motor, tested control and found it was not providing voltage. Replaced control and tested. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near New Braunfels, TX 78130
Brandon
Job Details: 10/15/2021
"Arrived on site for customer complaint of unit being greasy and fan blowing on his cabinet above the microwave, found the vent fan was in correct position, found unit extremely greasy and in need of cleaning, unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78724
Scott
Job Details: 10/15/2021
Installed handle to vent trim . Missing handle screws and side trims . Ordering 2 screws , left and right side door trim . Call to sett return ; ordrng 2 WPW10200660 (Blk handle screw)s and 1 W10761018 (Trim door side left) and 1 W10761014 (Door trim side right)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ02
Near Austin, TX 78737
Jacob
Job Details: 10/15/2021
Arrived onsite for unit not making ice. Tenant said the unit is working and there is no issues with the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78705
Leonardo
Job Details: 10/15/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Robert
Job Details: 10/15/2021
Arrived on call for complaint of not keeping temperature. Ran test and found the elements working properly but console not keeping relay closed for heating. Will need console ; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Kempner, TX 76539
Tyler
Job Details: 10/15/2021
"Arrived on site for on site for refrigerator not cooling. Upon arrival found unit had stable 120v from outlet. No lights on in RC/FC, found only rc fan running. No other components were functioning. Both compartments were over 75 degrees. After further inspection I found corrosion around deli ui control. Also found multiple failures between dc voltage transfer from all three controls behind fridge as well a power failure to compressor and inverter. Also found 3 way coil resistance out of range. Gave customer quote for following repairs (W11087438 (rc evap fan), WPW10624574 (power supply), WPW10675033 (hv control), W10804160 (aura board), W11429989 (3way silonoid), WPW10769076 (ui deli control) ).
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Killeen, TX 76549
Al
Job Details: 10/15/2021
Arrived on site and inspected dishwasher with drying issues. Ran diagnostics and found no error codes. Ran the diagnostics cycle and all functions of the unit work properly. Customer advised to began using rinse aid for better drying of the dishes. Customer satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Killeen, TX 76542
Tyler
Job Details: 10/15/2021
"Arrived on site for washer needing previously diagnosed fabric softener assembly. need office to reschedule once availability of part is known.; ordrng 1 W11175629 (Fabric softerner dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Killeen, TX 76549
Al
Job Details: 10/15/2021
"Arrived back on site and inspected washer filling up all the way even on a quick wash cycle,was told to order a new rps sensor, which may be causing drag on the board; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX25FTSS01
Near Kempner, TX 76539
Tyler
Job Details: 10/15/2021
Arrived on site for refrigerator not dispensing ice. Up9n arrival I found unit had full bucket of ice but it was heavily melted together. I then found dispenser door flap had large air gap allowing a lot of ice to melt then refresher under bucket. Found bucket extremely difficult to remove due to ice and rust under bucket on motor drive shaft . Will need authorization before rescheduling or repairs. ; ordrng 1 8201756 (Dispenser ice door kit) and 1 2180261 (Need research for black colored dispenser handle marcones shows white only) and 1 Silicone (Clear)
We serviced a
MAYTAG DRYER
Model MEDE201YW0
Near Lorena, TX 76655
Tali W
Job Details: 10/15/2021
"On site for dryer making loud screeching noise. Found pulley wheel not secured to shaft causing wear on wheel. Also, found rollers noisy when spun by hand. Replaced all needed components. Tested. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Elm Mott, TX 76640
Tali W
Job Details: 10/15/2021
On site for fridge gasket split open. Confirmed complaint. Found right side RC door gasket split on the side. Replaced gasket. Used heat gun to shape it. Informed customer to leave door closed as much as possible today to let gasket set. All other gaskets were in good condition. Unit functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near West, TX 76691
Tali W
Job Details: 10/15/2021
"On site for washer tearing up clothes. Confirmed complaint. Pics of towels in SDQP. In diagnostics, no errors found. Customer was using the whites cycle for towels. Called techline, spoke to Anthony SR# 7732001328. While on the phone with him, I verified there was no rough spots or hang ups on the basket or wash plate. Ran diagnostics cycle. Also, tested agitate and spin, no issues found. Advised to inform customer of proper loading techniques and cycle selection when running a load. No repairs made at this time. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near New Braunfels, TX 78132
Brandon
Job Details: 10/15/2021
"Arrived on site for customer complaint of unit not cooling in either section properly, found sealed system leak, ordering sealed system components.; ordrng 1 W10173296 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/3 hour job) and 1 876765 (Tube kit) and 1 W10234133 (Tube) and 1 W10427993 (Evaporator) and 1 W10412485 (Discharge tube) and 1 W10388653 (Tube) and 1 W10431124 (Suction tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Kempner, TX 76539
Tyler
Job Details: 10/15/2021
Arrived on site for refrigerator with doors not aligned correctly. Upon arrival I found unit wasnt leveled when installed causing left side door not to seal. After leveling unit I examined results with customer present and found left side dispenser door finally sealing fully around when closed as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM7
Near Austin, TX 78738
Robert
Job Details: 10/15/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 10/15/2021
"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I removed and replaced the control panel and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78756
Scott
Job Details: 10/15/2021
"Arrived on site , replaced vent trim . No other issues found . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78749
Kevin
Job Details: 10/15/2021
"Arrived on site and found valve assembly is leaking. Send pictures and video to MS. after replacement confirmed it is no longer leaking. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 10/15/2021
"Arrived on site to test unit for burners not igniting, tested unit found all igniters not working, inspected all wiring harness, no pinched wires, replaced module, tested unit, unit working as designed, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Arrived onsite for unit not heating. Upon further inspection. Found that the thermostat was bad. Replaced thermostat. Used part 8318268 from truck stock. Tested the unit. Unit heating and tested good. No issues at this time. Job complete.
We serviced a
GE REFRIGERATOR
Model GSS25GMHNCES
Near Kingsbury, TX 78638
Andrew
Job Details: 10/15/2021
Arrived on site to replace compressor from previous diagnosis. Replaced run cap and starter. Compressor started right up and pulling 1amp. Nice frost pattern developing on evap. Evap motor operating as designed. Damper open and RC started cooling immediately. Monitored compressor and was running smoothly. Condenser motor working as designed. Condenser not clogged or dirty. Advised customer to place glass of water in freezer and when frozen solid to continue using unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Georgetown, TX 78633
Lou
Job Details: 10/15/2021
"Arrived on site to inspect dishwasher pods not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F7E1, F10E2, F8E2. Cleared the codes and continued with testing. Unit dispensed water and the motor came on but was struggling and not pumping water through the spray arms. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78759
David
Job Details: 10/15/2021
"Arrived on site to diagnose refrigerator leaking water. Traced water to drain in refrigerator compartment. Removed evaporator and coverings and found the drain completely foamed in. Unit cant drain due to full foamed over hole. Called tech line and spoke to Scott, SR7732003555. Did video with tech line and had them observe the foamed in hole.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV2
Near Austin, TX 78728
David
Job Details: 10/15/2021
"Arrived on site to diagnose microwave that sparks when in use. On arrival I found the metal rack installed in the unit. I asked the customer if they are always running the unit with the rack in, which they are. Advised the customer that the rack is only to be used if they are cooking multiple items, one in the rack and one under it, or it will spark. Found no other damage to unit, just needs to run without the rack."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Buda, TX 78610
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected washer and did not find any saved error codes, ran all functions in male diagnostic and did not see any issues. Basket moving against block maybe the noise Reported or banging from loading washer.Inspected Gearcase assembly and did not see any issues. discussed correct loading to prevent unbalanced load, correct detergent usage. Recommended washer magic to remove any detergent buildup. Ran a calibration cycle, Washer is operating as intended, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78741
Luis
Job Details: 10/15/2021
"Arrived on site for no lights and dispenser not operating. Found deli ui unresponsive,removed ui found broken and corroded wires,disconnected control lights and dispenser powered on. Unit will need a new deli ui and door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and found damaged door seal. Replaced door seal. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78705
Leonardo
Job Details: 10/15/2021
"Arrived on site to test unit for water leak, tested unit found water leaking from diverter motor, replaced sump and motor, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78705
Luis
Job Details: 10/15/2021
"Arrived on site for water leaking. Diagnosed water leaking between fill cup and fill tube,removed icemaker and cover,adjusted evaporator and cleared ice from drain pan. Reinstalled cover and fill tube extension fully to icemaker,ran icemaker through a fill cycle passed with no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ02
Near Austin, TX 78737
Jacob
Job Details: 10/15/2021
"Arrived onsite for unit not cooling. Plugged in the unit and unit was working fully, but lasted only under 5min and then shut off and flipped the breaker. Was able to get the unit back on and checked amp draw and got 1.1 amp draw showing the unit is working properly. But the breaker was feeling hot, and the then breaker would trip. The unit is on an AFCI type breaker. Let maintenance know of the issue. Spoke with SW to help diagnose. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78746
Luis
Job Details: 10/15/2021
Arrived on site for freezer door issues. Found stainless chipping around dispenser bend and rust forming unit will need a new freezer door. ; ordrng 1 W11395866 (Freezer door. Ss)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Andrew
Job Details: 10/14/2021
Arrived on site to test unit for leak. Found no leaks from unit or lines underneath sink. All lines are tight and secured. Customer stated it was a one time leak. No telling where water came from but unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78752
Taylor M
Job Details: 10/14/2021
"Arrived on site to diagnose dishwasher with leak, I verified lease info and verified with claims the unit is covered for warranty, I gained access to the unit and found that the leak was coming from the rubber ring on the drain pump being faulty. I removed the drain pump and replaced it, I tested the unit in service diagnostics and found that it is operating properly as designed and no leaks observed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Luis
Job Details: 10/14/2021
"Arrived on site for a damaged fresh food door,removed door installed new fresh food door and nameplate,checked door seal and operation good.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Austin, TX 78725
Jacob
Job Details: 10/14/2021
arrived onsite for unit leaking. Looked at the unit. Could not find the leak. Called Techline. Checked the hoses and found no leaks. Possibly from the tub if it has a hair line crack. Asked about the heater and when looking at the unit at the heater. Did see it was leaking for the heater. Said to replace or possibly tighten the nut to keep the unit from leaking. Tightened the screw to the heater so the gasket will seal better. Ran a test on it and kept on eye on the heater and did not find the area leaking anymore. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Berlin, TX 78155
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the motor shorted causing issues.Office to reschedule ; ordrng 1 W10886931 (Icmaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Jacob
Job Details: 10/14/2021
Arrived onsite for unit not starting a load and door stayed locked. When turning on the unit the unit would not go into diagnostics and and the drain motor keep running. Need to get authorization for a 2 man to return to service. Office to reschedule ; ordrng 1 REQUEST (2 MAN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seguin, TX 78155
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for frost in freezer, upon inspection found that even though it was sealing the unit was very unbalanced, checked the back wheels and found the left wheel shifted. Added shims and the unit worked normally. Customer will monitor. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 10/14/2021
"Arrived on site to test unit for no power. Found proper voltage going to the console but the console not responding. Installed new console and tested unit. Unit tested good, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Austin, TX 78747
Leonardo
Job Details: 10/14/2021
"Arrived on site to test unit for middle burner not working, tested unit found burner full of grease, cleaned out grease, showed customer on how to clean burners in the future, tested unit, unit now working as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/14/2021
Arrived on call for complaint of not heating. Could not duplicate error
We serviced a
GE REFRIGERATOR
Model GFE28GBLFTS
Near Copperas Cove, TX 76522
Al
Job Details: 10/14/2021
"Arrived on site and inspected right refrigerator door switch customer had taped. Confirmed the complaint and replaced it. Customer also had issues with the filter he purchased now operating or being read by the RF system. Im ordering the valve and all parts pertaining to the issues. Customer is going to return the filter for another one that will register with his unit. Customer paid $196.98 for switch, labor and diagnostics fee. Office to schedule return services. No quote for remaining parts given on this date. Needs more work; ordrng 1 WR02X13684 (Filter Manifold) and 1 WR57X10098 (Valve dual water) and 2 WR01X11041 (1/4 clip)s and 1 WR01X11040 (5/16 Clip for valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1500XTLQ1
Near Hewitt, TX 76643
Jonathan
Job Details: 10/14/2021
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found the wash made motor being energized but not running. Attempted to replace wash motor assembly but was unable to access all the electrical lines in order to pull out the sump and motor. Went to remove the unit from the wall but found the hot water valve supplying the dishwasher at the water shut off was stripped and not shutting water off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Temple, TX 76501
Tali W
Job Details: 10/14/2021
"On site for fridge still leaking in same spot. Found water leaking from the same side of fitting as last time, even though fitting was replaced. Found end of water line not properly seating into fitting. Cut end of water line flush to ensure proper seating into fitting. Attached water line to fitting and ran ice maker harvest/fill to check for any leaks. None found. Also, inspected valve, drain pan, and water lines, no leaks found. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Tyler
Job Details: 10/14/2021
"Arrived on site for dishwasher leaking water. Upon arrival during fill cycle I found water leaking from back left heating element locking bracket. Replaced heating element and tested unit. During agitation I found massive amounts of water coming from top back left tub corner. Found water and tub damage. Called techline to report findings (Rich sr#7731995884) was instructed to order tub and if new tub doesnt come with replacement heater matching the following Service pointer: w11540964, then we will need to replacing element with one installed on this trip into new tub. Also documented all water damage found on site when I arrived. Office to reschedule once availability of parts is known. ; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Jonathan
Job Details: 10/14/2021
Arrived on site for dishwasher leaking water. Inspected unit and work area. Found toe plate insulation dry and no signs of water underneath. Performed diagnostics mode and tested operation. Did not leak in test mode. Customer have video of unit leaking. In the video water was pulsating out of door showing signs on spray arm failure. Informed customer to spin top spray arm after load to insure arm turns freely. Inspected spray arms and was not able to visibly see defects. Will replace both spray arms to insure issues is corrected. ; ordrng 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burnet, TX 78611
Cliff
Job Details: 10/14/2021
"Arrived on site to diagnose a dishwasher that was leaking. Tested all parts and components and couldn't duplicate leak. Did note ui not fully functional and it will need to be replaced to complete repairs. , ordrng 1 W11368911 (Ui)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 10/14/2021
"Arrived on site to inspect washer not draining. Upon further inspection, I found the unit plugged in and non-responsive. I tested voltage at the wall outlet and got 120V. Following the tech sheet, I tested the main control and it appears to be good. I checked continuity to the control panel harness and it is good. I tilted the unit back and found gearcase oil on the rotor, drain pump, and all four panels. Also found where the drain pump harness was broken at the blue wire. I advised the customer of my findings. I am ordering the gearcase, slider, clutch, lower main harness, control panel fascia, CNOTE-AUTHORIZATION, CNOTE-LSO PER CUSTOMER REQUEST and will return with the main control and drain pump. I unplugged the unit and turned the water off at the wall and removed the remaining water from the tub for safety. No water leaks observed during service.; ordrng 1 W11115285 (Control panel fascia) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11409746 (Lower harness) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
AMANA RANGE
Model AER5830VAB0
Near Copperas Cove, TX 76522
Al
Job Details: 10/14/2021
Arrived on site and inspected range knobs not turning properly discovered there were approximately 3 screws missing from the knobs. The range was also missing the trim screws. Ordering the screws needed to complete the repair. Office to schedule return services. Needs more work ; ordrng 4 WP3196164 (Trim screws)s and 2 W10777162 (Screws)s and 4 WP3400882 (Knob screws)s
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hewitt, TX 76643
Jonathan
Job Details: 10/14/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and main wire harness and tested the unit. Unit still would not move past the sensing portion of the clean water cycle. I checked the model serial information on the unit and found that the model and serial information could not be displayed. Unplugged the unit and re-connected the old user interface. Per the text sheet, it says to leave the unit in an idle position for five minutes and then make the swap an allowed the new user interface five minutes to gather the information on the unit. I did that and still had no model or serial information. I repeated the same steps again in case if I did anything wrong and still cannot get the model and serial information to load onto the user interface. I called Whirlpool Techline again and spoke to Anthony 7731689686. He advised that that would mean that we had received a defective UI. He advised that he would send the information to the engineers but you go ahead and re-order the user interface. Ordering part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11478526 (USER INTERFACE)"
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2021
Dryer not turning on when start is pressed. Took voltage at the wall and was getting 240. Tested thermal fuse for continuity and wasnt getting anything. Removed fuse and installed new thermal fuse. Dryer turned on and was heating as designed. Recommended customer call dryer vent wizard to have vents cleaned to avoid fuse cutting out again. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waco, TX 76705
Tyler
Job Details: 10/14/2021
Arrived on site for washer leaking during use. Upon arrival found f3e1 error indicating a pressure detection fault. After further inspection I found pressure hose kinked and slightly cracked near top of ACU connection. I was able to remove cracked portion of hose and use remaining slack to reconnect washer. I ran fill tests to ensure hose would remain in place and still had enough length to allow tubs to drop without yanking hose off. During tests I also found stand pipe in wall clogged and causing backflow through drain back into tub. Informed customers of findings. Found no other issues during repairs. Unit now functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWX700XL0
Near Robinson, TX 76706
Jonathan
Job Details: 10/14/2021
"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit into work area. Ran the unit through diagnostics and found an F1 E2 (motor control fault) error code. Attempted to run a manual spin and found the unit buzzing but not actually spinning. Spoke to PR and was advised to order the main control, motor, blower harness, and shifter for repair. Ordering parts in the office will need to contact the customer about return date due to part availability.; ordrng 1 W10393562 (cntrl-elec) and 1 W10836348 (motor-drve) and 1 WPW10297443 (wire harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Robinson, TX 76706
Jonathan
Job Details: 10/14/2021
Arrived on site for a washing machine that still leaking. Inspected unit and work area. The customer advised that they took a video of when it leaked this time and that the left front water dispenser was overflowing and causing the leak. Confirmed customers complaint via video and replace both dispenser and water valves. Tested the unit and the unit is not working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, TX 76579
Tyler
Job Details: 10/14/2021
"Arrived on site for refrigerator freezing up around back of ice box, and not producing ice. Upon arrival I confirmed complaint and found ice bin empty. Also found ice build inner upper BL icebox compartment above shelving. After further inspection I found seal on back of ice box indented abnormally causing ice build up. Also found ice box fan only getting 6.3 out of 12.7 dc volts needed to pull airflow over ice maker. With further testing I couldnt pinpoint voltage issue between hv control or fan motor directly. I(2: original parts/plus hv control); ordrng 1 WPW10675033 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Temple, TX 76502
Tali W
Job Details: 10/14/2021
"On site for fridge ice maker not making ice. Customer stated that there wasnt any ice in the bin, but yesterday it started making some. I jumped t to h and icemaker didnt harvest. Replaced ice maker. Jumped t to h and unit completed harvest and filled. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Meridian, TX 76665
Jonathan
Job Details: 10/14/2021
Arrived on site for an oven that?s still not boiling. Inspected unit and work area. Tested the unit and found the element working. The customer advised that she hasn?t been able to get it to get more than a little warm during the cycle. I asked the customer if she Broyles with the door closed her with the door open. She advised that she Broyles with the door open so that way she can see you did royal. I did advise her that on newer ovens that the door Hass to be closed in order for the unit to heat as a safety precaution. I showed her by opening the door and allowing a minute to pass where it the royal element turned itself off. When the door closed the unit began to heat again. The customer asked about her infinite switches as well send that both indicator lights came on when she was using the cooktop. I did explain to her that one of the indicators says that the cooktop is on and the other says the cooktop is hot. I did explain the functionality of the switches and it advised that the on indicator and hot surface indicator can come on if any switches are not at the complete off position. Tested several burners and found all to be working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Jonathan
Job Details: 10/14/2021
Arrived on site for range door handle loose. Inspected unit and work area. Removed door and gained access to door handle. Tightened door handle screws. Reinstalled door and tested operation. Customer informed me all else was working good. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS1
Near Austin, TX 78734
Brandon
Job Details: 10/14/2021
"Arrived on site for customer complaint of unit over producing ice, and then not turning on, found failed bin thermistor, I replaced thermistor, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Del Valle, TX 78617
Jacob
Job Details: 10/14/2021
"Arrived onsite to replace the bake and broil elements as per tech line. Replaced both parts. Tested the unit and unit still would shut off when it got to 120 degrees both times. Called tech line. Had me check ohms from the white wire of the terminal block and saw there is something showing ohms when there shouldn?t be. Said to order a new light socket to replace with which could be causing the unit to trip the breaker. Spoke with Joel, got sr#7731948076. Office to reschedule ; ordrng 1 W11022836 (elmnt-bake) and 1 W11430367 (LIGHT ASSEMBLY ) and 1 W11511589 (CONTROL )"