Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the diffuser and tested the unit. The unit begin to work and operate as designed with no abnormal sounds. Call complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the harness and then control and tested the unit in quick wash cycle and found unit operating as designed.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the upper oven outer door glass and tested. Unit is operating as designed. Job completed."

Arrived onsite for a microwave/oven combo to replace the previous diagnosed parts. I found both of the supports in the box broken. Ordering W10909479 support. Office to RS.; ordrng 1 W10909479 (Support)

Arrived on site to test unit for loud blower fan. Removed unit to check blower. Could not find anything broken on blower but it was not turning straight. Replaced blower motor test unit and unit test good job complete normal noise after replacing blower. Still sounds about the same.

"Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Found new motor damaged, will order new motor office to reschedule ; ordrng 1 W11665769 (Sump and motor)"

Arrived on site to test unit for getting too hot and tripping breaker. Found unit reached 473 degrees on preheat when set to 350. Recommend replacing control and oven sensor. Scheduled for 9/29. ; ordrng 1 WPW10556708 (Control)

Arrived on site to test unit for water too hot. Found water lines were crossed. Corrected lines and unit now working as designed. No leaks detected. Job complete.

Arrived on site to install deflector on double oven vent. Removed vent and added deflector piece per instructions. Verified proper fitment. Repair completed.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the in-line filter and drain pump and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Tested the unit several times, and was able to fill, recirculate, and drain as designed. Call complete."

"Arrived on site for fan not operating. Upon arrival, test unit and blower motor is not responding. Removed unit from cabinet. Upon removal found mounting bracket is not secured to wall. Uploaded picture to SD. Inspected unit and found harness to blower is not connected. Secured connection and test unit. Unit is operating as designed. Customer wanted me to leave unit on countertop and will notify the builder of installation issue. Job complete"

"Arrived onsite for dishwasher leaking. On inspection during the diagnostic test the drain pump started leaking. Turn unit off and replaced the drain pump, started the diagnostic test over and there were no leaks detected during the service with new pump."

Arrived onsite for a refrigerator not making ice. The customer stated it is erratic. It hadnt made ice for six days and I found a batch that had harvested in the bucket before we arrived. I tested the icemaker and all functions were working as designed. I found where a cube had stuck to the bale arm and caused the issue. I found a bunch of frost build up in the bucket and in the ice box housing caused by the ice door leaking warm air. I replaced the ice door with W11423781 ice door from truck stock. I removed all the frost and the piece of ice on the bale arm. Call complete.

Arrived on site for a washing machine that wont lock the lead. Inspected unit and work area. Customer advise the lid dropped when he was trying to wash some clothes and the piece that goes into the latch assembly broke. Did confirm that the strike was broken. I replaced the strike and tested the unit. The unit began to work and operate as design. Call complete.

Arrived onsite for LED on ui intermittently dropping lower lighting. Replaced unit ui. All checks good. Advised customer on repair. All checks good.

Arrived on site for washer not allowing lid to lock. Upon arrival confirmed failure and found strike broken. Installed new strike then tested unit. Found washer working as designed. Call complete

"Arrived on site ,replaced basket ,verified holes in basket . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at this time.Job complete"

"Arrived onsite for a washer that will skip the wash cycle. Upon arrival I ran the unit and found the unit operating as designed except the drain pump seemed week. But the pump ohmed out within spec, I replace the pump and control and ran the unit and found that unit operating as designed. No leaks at this time"

"WRT311FZDM02 Arrived to install previously diagnosed and ordered parts. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, service port and dye drier. I vacuumed the system to 360 microns and then monitored for an additional 15 min. Holding vacuum, I charged the system and tested. The unit started cooling as designed. No leaks observed during service."

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that since they bought the machine, the unit has not worked properly and is not actually washing the clothes. I checked the agitator, and found the agitator extremely loose. went to lift up on the agitator and found it completely came off, even though the bolt was still inside. Checked the inner part of the agitator and found the spline was good, indicating the bolt had never been screwed down at the factory. I tightened the agitator bolt onto the driveshaft and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for damaged FC gasket. Replaced gasket and formed with heatgun. Unit now working as designed. Job complete.

Arrived on site for refrigerator not allowing right side rc door to activate lights when opened. Upon arrival confirmed failure and found right side door switch brown. Replaced switch and found lights working as designed and door registers when open/shut. call complete

Arrived onsite for unit shaking and walking. Upon arrival inspected unit. Found that Shipping bolts had not been removed during installation. Bolts had now been removed and tested. Unit is now functioning properly. Job complete

Arrived onsite for previously diagnosed parts. Dropped the ice bin off to the customer.

Arrived on site to test unit for unit not drying. Test unit and found heating element working. Found customer not using rinse aid advised customer to use rinse aid for better drying cycle job complete.

Arrived onsite and found unit operating with failed cooling function. Compressor is running and condenser fan is running. But not forming ice and and only very little temp change on the first loop of the evap plate. Rework of the sealed system needed. Office to reschedule. PR/CB; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access port) and 1 WPW10218037 (Evap)

Arrived on site for fresh food door not closing properly . Removed doors and adjusted hinges and added washer to bottom hinge. Door closing better but still catching on in Ed liner . Ordering new door . Call to set return . No water leaks detected at this time ; ordrng 1 LW10803941 (Fresh food door ss)

Arrived onsite for a washer that is making a noise when in spin. Upon inspection I found that the noise was there. I checked the cam and found that the teeth were broken off. I replaced the cam and tested the unit and found unit operating as designed.

Arrived on site for fresh for light are half out . Found FZ lint module out . Replaced FZ light . All light are functioning normally now . No other issues found. No water leaks detected at this time. Job complete

Arrived onsite to install previously ordered parts. Upon arrival I installed the new Icemaker and tested the unit and found unit operating as designed

"Arrived on site for a dishwasher that had a second rack fall. Inspected unit and work area. The customer advised that one of the stops they had had fallen and burnt itself on the element. They also explained that one of the wheels had popped off the side slide, but that they were able to pop that back on, and it has been working fine ever cents. I confirmed the customers complaints and found the slide. Perfectly operational and functional with no missing teeth or abnormality to the slide. Went ahead and replaced the end cap and tested the unit. The unit is working and operating as designed. Call complete."

Arrived on site to test unit for missed wired error. Check connection at junction all test good. Reset boards test unit and unit pre heated correctly job complete.

Arrived on site to test unit for unit not turning on. Test unit and found shorted sensor not reading temp correctly so unit wont heat up. Replaced sensor test unit and unit test good job complete.

"MVWC416FW0 Arrived to inspect leak. I found the in,tech valve had plugged again and there were signs of water leaking. The inside of the chassis did not have fresh water on it and I did find the suspension was allowing the tub assembly to move vertically, likely allowing the water to splash out during the cycle. I advised the customer of my findings and they did not want to invest anymore into the unit due to age and cost of repair. Due to recent service, warranty applied. No leaks observed during service."

Arrived on site to test unit for loud vent motor. Turned motor on to test and can hear motor grinding Replaced motor test unit and unit test good job complete.

"(SV) KDTE204KPS1 Not filling with water. On arrival found error code F7E2. Ran diagnostic test found during test unit would do emergency flood stage. Due to the machine having the three wire speed controlled motor, the unit sensed no rotation and immediately failed, similar to the overflow and inlet failures. I removed the motor and found that it was seized and internally corroded, due to lack of use and I replaced the assembly. The unit operated as designed and all functions were present. No leaks observed during service."

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and the motor would not turn. I tested voltage to the unit and inspected the harness at the terminal bleach and all is good. I disassembled,bled the unit and jumped the door switch and retested and the motor took a long time to turn over. I am ordering the motor and scheduled return service for 09/26/23. Unit left unplugged for safety and no lint observed during service.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

Arrived onsite for ice machine not producing ice. Found that the cap on the water tray was very lose and allowing the water to drain before it could fill to capacity. The ice never goes in to production mode if there is not enough water in the tray. Tighten the cap and it made a slap of ice that was on the grid when I left and another slab of ice was being produced. No water leaks detected during service. Customer said that they closed on May 20 of 2023 on the house.

"Arrived onsite for unit not draining properly. Upon arrival inspected unit. Put in diagnostics and found stored error codes for Long fill, long drain and oversuds. Ran test and confirmed draining issue. Disassembled and found obstruction on pump. Cleared obstruction and tested. Unit is now functioning properly. No leaks present at this time. Job complete"

"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ"

Arrived on site to call techline. Kept dropping call and could not resolve issue. Contacted service management for assistance. After series of test found P14 out put from rc and fc evaporator fans is the issue. Jc recommends ordering both fan motors. Ordering evap motor and fc motor. Both motors are part of evaporator covers. Office to reschedule ; ordrng 1 W11395558 (Rc Evaporator cover) and 1 W11394920 (Fc evaporator cover)

Arrived on site for unit not draining . Found unit draining but shutting down cause wash motor not operating. Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump and motor)

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I checked the mullion finding it working as designed and the gaskets are in good condition and sealing properly. The customer stated they defrosted the unit for two days and when they turned it on the unit slowly started getting warmer again. I found the RC evaporator completely incased in frost. I found the evaporator thermistor registering 77 degrees at the control. I could turn the RC defrost heater on but it would shut off immediately because the thermistor read 77 degrees. I defrosted the coil. I replaced the evaporator cover. I checked the resistance on the defrost heater finding it good. Call complete.

Arrived on site to test unit for normal button not working test unit and found normal button not working all other buttons are responding as designed. Called Techline and per Techline the want me to order console again as a customer complaint SR#7737139026 office to reschedule ; ordrng 1 W11622500 (Console)

Arrived on site for broken door switch. Upon arrival inspected unit and found door switch has failed. Replaced switch and test unit. Unit is operating as designed. Job complete.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that their refrigerator icemaker has not made any ice in the last two weeks. I checked temperature on the unit and found the unit sitting at 0?F in the freezer and 38?F in the refrigerator section. I ran the unit through diagnostics and checked the ice level sensor, icebox fan, icemaker fill test, and ice maker harvest tests. All tests passed. I checked the icemaker error codes and found an E5 indicating a bad icemaker thermistor. Went to replace the icemaker and found the icemaker was an out of stock and PSP item. Ordering the correct icemaker and the office will need to contact the customer about a return date due to an out of stock in PSP item.; ordrng 1 W11658802 (RC ice maker)"

Arrived on site to test unit for oven to hot. Replaced sensor test unit and unit test good job complete.

Arrived on site for refrigerator not making ice. Upon arrival confirmed failure. Found ice maker stuck in harvest position. Found no cooling issues. Replaced ice maker and tested unit. Found it harvest and fill as designed with no leaks. Informed customer to give it 3 days to fill bucket. Call complete

Spok to customer over the phone before arrival. Customer stated they tried canceling service a week prior and needed to diagnosis. No service preformed call complete

"Arrived on sit,w for ice machine making a screeching noise during ice creation process. Upon arrival confirmed failure and pinpointed issue to the recirc pump causing noise and water level failures, replaced recirc pump and tested unit. Found no leaks and noise removed. Call complete"

"Arrived on site for washer stopping mid cycle . Prior to visit customer had powered cycled unit and has been running loads every day . Ran diagnostics, no error codes . Unit passed test wash . Not able to find any faults or duplicate error . No water leaks detected at this time . Job complete"

"Arrived on site for noise complaint. No odd noise from unit,removed cover adjusted tubing to compressor and condenser,power cycled unit reinstalled cover noise no odd noise only noise is compressor and fan which is normal operation"

Arrived onsite and replaced the control per the diagnosis. Unit is in good working order. Advised customer on repair.

"Arrived on site. Replaced icemaker and ice container,ran harvest test passed no water during fill checked fill tube clear found no water to unit,advised customer to have R.O. System checked"

Arrived on site for dryer. Upon arrival customer answered door but stated they wanted to cancel service. No diagnosis preformed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

Arrived onsite for a range oven that wont go past 140*. Upon arrival I tested the temp sensor and for the it was out of spec. I replaced it and tested the units and found that it need calibration which I did and found unit operating as designed.

"Arrived on site for ui restarted by itself over and over. Upon arrival Power cycled unit. During WiFi connection and updated console screen began to scroll from power loss, WHIRLPOOL, time and date continuously. Need to replace console. Ordering console and returning with control. Office to reschedule ; ordrng 1 W11600321 (Console)"

"Arrived onsite for previously diagnosed parts. Installed new icemaker and heater, ran it through harvest and fill test and it passed both test. Informed the customer to dump the first 3 trays of ice and gave it 24 hrs to produce ice. No water leaks detected during service."

Arrived onsite for unit not drying properly. Upon arrival inspected unit. Found blower wheel not turning properly. Found Fan blocked with debris not allowing adequate air flow. Removed debris and tested. Unit is functioning properly. Job complete

6963-Arrived on site to test unit for console going out. Customer stated lights still worked but console was not responding. Tested unit at 350 for 30mins with no issues. Found console not responding properly. Recommend console and control replacement. Office to reschedule. ; ordrng 1 W11400283 (Console)

"Arrived onsite for dishwasher not draining. On arrival the customer said that water would appear in the unit after it finished a cycle. The water was not there at the end of the cycle it would show up a few hours later. I ran the unit in diagnostics mode, I could hear the water running at a point in the cycle that there should have been no more water going into the unit during the spraying cycle. With the info the the customer gave me I installed a new water inlet valve on the unit. Tested it no water detected during service."

Arrived on site to replace tub gasket. Replaced tub gasket test unit and unit test good job complete.

"MED7230HC3 Arrived to inspect noise. I found the unit was quiet until it heated up. Em oval of body panels and access to the blower assembly revealed the blower wheel was split on the outer ring and will require replacement. Office to order p/n WP697772 blower. Steam dryer, no leaks observed during service. ; schdld next appmnt for 9/22 FRI !"

Arrived on site to test unit for leaking from front left corner. Found ice maker fill line was damaged and not allowing compression fitting to seal properly. Cut off damaged line and reattached to fitting. Tested unit and no longer leaking. Job complete.

Arrived onsite for washer with F5E2 error. On inspection the door would not latch in diagnostics mode. Replaced the latch and retested the unit. This time the door locked In diagnostic mode. The unit completed the diagnostics cycle. No water leaks detected during service.

"Arrived on site for no cool and knocking noise. Diagnosed noise from compressor and future failure compressor is working at time of visit. Found evaporator incased in ice,advanced defrost cycle heater not powering on,defrosted evaporator found blown bimetal movement from bimetal heater powered on,installed new bimetal from truck stock at no charge."

"Arrived onsite for dishwasher not working with error F8E4. On inspection found water in the overflow tray. Customer said that there was soap in on the floor. I open and a green colored soap, I looked at the dishwasher soap that he had and it was blue. I saw next to the sink a hand soap that was the same color as the soap on the door. Informed the customer of what I found and I vacuumed out the majority of the soap and stuck 1/3 cup of olive oil in the unit and ran a cycle. The majority of the soap is now gone. Told customer to run another 1/3 cup of oil if he sees a lot of soap appear in the bottom of the unit. No water leaks detected during service."

Arrived on site spoke with customer and she wanted to reschedule. Reschedule for 10/2 ; schdld next appmnt for 10/2 MON !

Arrived onsite for a top load washer that is making a noise when in use. Actual complete is that the unit will bang around when in spin cycle. Upon inspection I found that the unit was not leveled I corrected this by adjusting the leveling feet and then ran the unit with clothes in it as to simulate the conditions that the unit will be used under and found that the unit operated as designed no leaks

Arrived on site to test unit for unit not washing. Test unit and found no water going in to unit. Open water valve under sink got water in to unit and unit test good job complete.

"Arrived on site for having to power cycle unit often for unit to operate. Upon arrival ran diagnostics and got F2-E1 HMI stuck button , and F2-E2 HMI disconnected. Inspected connections and are good. Need to replace fascia. Office to reschedule ; ordrng 1 W11413566 (Fascia control panel)"

"Arrived on site , ran diagnostics. Couldnt duplicate issue . No gas leaks detected at this time . Job complete"

Arrived on site to test unit for no power. Test unit and found loose wire at junction. Secured wire test unit and unit test good job complete.

Arrived onsite for unit not draining properly. Upon arrival inspected unit. Found debris blocking impeller on pump from turning. Removed debris. Tested and unit is draining properly. Job complete

Arrived onsite and leak tested for 30 minutes. No leaks. Unit is operating as designed. Advised that unit may be leaking from steam condensation on the granite counter. All else checks good.

"Arrived on site for doors not sealing properly. Upon arrival, inspected unit and found completely un leveled. Leveled unit and doors no close correctly. Have perfect suction all the way around every door. Job complete"

Arrived onsite for unit continuing to run. Upon arrival powder unit. Found drain pump automatically kicked on. Tried running diagnostics but drain pump would stay on. Inspected and found control failed. Replace control and tested. Unit is operating properly. Job complete

"WED4850HW0 Arrived to inspect long dry times. I found the unit was heating, but it was very damp internally. Further testing revealed the venting in the residence was severely restricted and with the venting connected there was very little airflow. Disconnecting the venting, the unit operated and cycled as expected and the blower assembly was operating as designed. I advised the customer they will need to contact the builder to have the venting issue corrected."

"Arrived on site for oven not getting hot enough . Ran temp checks . Recalibrated upper oven 20 digress, lower oven 15 degrees. Reran temp check . Unit is heating properly . Job complete"

Arrived on site for a dishwasher that has a broken control panel. Inspected unit and work area. Did confirm the customer complaint and replace the control panel assembly. Tested the unit and the unit is working. An operating as designed. Call complete.

Arrived on site for dryer not heating correctly. Upon arrival confirmed failure. Found dryer could heat but moister was staying trapped in dryer. Found home had a clog in outside exhaust exit. Instructed customer they would need a dryer vent cleaning to ensure dryer was working as designed with proper airflow. Call complete

Arrived onsite for a washer the is not operating properly. Upon arrival I checked the drain pump and found that the connector was not connected properly it slipped off. I corrected this by replacing the connector with new connectors and tested the unit and found the unit operating as drain no leaks.

Arrived on site to test unit for console acting erratic. Replaced control per service pointer W11682433. Found wash motor is showing signs of failure. Recommend sump assembly replacement. Scheduled for 09/25. ; ordrng 1 W11416362 (Sump)

Unit 120. Arrived onsite for unit leaking. Upon arrival inspected unit. Ran diagnostics and found oversuds condition. The wrong detergent was used in unit causing overflow from door panel. Took picture. Also utensil blocking spray arm from turning freely. Advised customer on how to flush unit to get rid of excess suds. Job complete

"Arrived on site to inspect dishwasher in kosher mode. Upon further inspection, I found the clean light flashing an error code. I advised my customer that the unit is not in kosher mode, but is showing error code F8E4-overfill/switch open. I cleared the code and before starting testing, I removed the toeplate and found a large amount of water in the drip pan below (photo). I found the water source connection with a droplet of water at the elbow (photo). I advised my customer of the leak and removed the drip pan and cleared the water from it (photo). I found water on the floor underneath the unit (photos). I continued with testing and found the water leaking from the valve area. I stopped testing and drained the water and pulled the unit out to inspect underneath the unit. I found the water hose connection cross threaded (photo). I removed the connection from the valve and inspected the threads and they are good. Reconnected the hose (photo) and retested in diagnostics and the unit is operating as designed with no further leaks. I obtained photos of the water damage on the cabinet to the left of the unit; the floors in front of the unit and the floors in front of the refrigerator located to the left of the unit. Customer was able to get a video of the water sloshing under the wood floors at the front of the unit (photo). Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site for a wash machine that has a tub that is leaning against the back wall. Inspected unit and work area. The customer advised they were running a load of blankets in the unit and that the unit went completely off-balance, and they have been unable to get the tub to level out sense. Found the tub ring stuck underneath the rear panel bar. I removed the tub ring from underneath that bar and check the suspension. Found the suspension was good. I did advise the customer that they cannot wash those types of loads in this machine due to issues with the problem they experienced. The unit is working as designed. Call complete."

"Arrived onsite for dishwasher not working. On inspection found that the circulating pump is not working. Pump is on order, office to reschedule once part arrives. No water leaks detected during service. ; O-emld tckt"

"Arrived on site to test unit for no ice production. Found error E5(ice maker thermistor out of range). Also found full tube was frozen over. Recommend replacing inlet valve, fill tube heater and ice maker. Also needing to seal fill tube where enters ice maker with permagum. Office to reschedule. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater) and 1 212643 (Permagum)"

"Arrived onsite for sealed system repair. Upon arrival found unit not made accessible. Tried, and unit will not budge. Notified customer that unit will need to be made accessible prior to service visit. ; O-emld tckt"

Arrived on site to replace inlet hose. Replaced hose test unit no leaks present job complete.

Arrived onsite for refrigerator not able to reverse the door. On arrival the customer showed that the holes on the door to reverse it were not showing. On inspection you could see about 1/2 the hole. I took a rill bit and modified the frame so you could see the complete hole. Reversed the doors for customer. During the reversing the door a plastic door shelf got cracked. Ordering bin to drop off the to customer. W10803530; ordrng 1 W10803530 (Door bin)

Arrived on site to test unit for water in drill pan. Removed drip pan and cleared water. Test unit and unit test good job complete.

"Arrived on site with assistance from another tech sm. Removed defective panel,installed new panel checked with customers approval,reinstalled trims tested door operation good."

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found control is powered and sending voltage to console. Console is not responding. Ordering console. Set to return Tuesday 26th.; ordrng 1 W11413566 (Console) and 1 W11406681 (Control)

"KBFN502ESS01 Arrived to install previously diagnosed and ordered parts. I found the unit cold upon arrival, FC 5? and RC 43? and the FC evaporator was completely encased in frost, with ice at the lower portion of the evaporator and defrost element, denoting a working defrost system. Further inspect revealed the FC lower drawer had a rigid, open cell foam block placed in the area of the light switch contact point. The block prevented full closure of the FC door and likely the cause of the persistent evaporator freezing. I removed the block and defrosted the evap, noting the unit started cooling as expected. The customer will contact us if issues persist. Warranty applied to service, no leaks observed during service."

Arrived onsite and found unit intermittently power cycling itself. Replaced the HV control and UI. Was unable to replicate symptom before or after repair. Advised customer to observe for sign of repeat failure. Unit is now operating as designed. Called to report findings to safety. Spoke with Kent. Sr#7737303022

"Arrived on site ,replaced lower harness . Unit is tripping breake when powering up . Replaced motor . Ran calibration and diagnostics wash . All checking normal. No water leaks detected at this time. Job complete"

"MHW5630HW3 Arrived to inspect cycle starting issues. I discussed the issue with the customer and advised on starting the cycles, after selecting cycles. Operational test good, no leaks observed during service."

"Arrived onsite for lost ice production following the filter replacement. Fridge temp was set to 36f and Customer was unaware of need to flush the filter. Icemaker fill line froze, advised customer on thawing line and flushing water for filter replacement. Adjusted temp setting to 38. Harvested in diagnostics. All checks good."