Service History 40

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Matthew
Job Details: 12/02/2021
Arrived on site for door not sealing correctly. Found that the door was not leveled. Hinges appear to be warped. Need to order and replace top middle and bottom hinges. Office to reschedule ; ordrng 1 WPW10300065 (Top Hinge) and 1 W10859322 (Filler) and 1 WP2166037 (Center hinge) and 1 WP2325482 (Bottom hinge) and 1 W11026307 (Hinge pin)
We serviced a
WHIRLPOOL WASHER
Model LSQ9560PW4
Near Round Rock, TX 78664
Wesley
Job Details: 12/02/2021
Arrived onsite and found air trap clogged. Cleared air trap. Tested unit and found to be operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 12/02/2021
Arrived onsite and replaced the evap cover only. Unit is now operating as designed. Clear3d all moisture and explained repair to customer.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC7HS02
Near Austin, TX 78736
Kevin
Job Details: 12/02/2021
"Arrived on site and inspected double wall oven and found homeowner has installed it themselves. Junction box is exposed and checked voltage. From ground to neutral shows 120 V, from red to neutral shows 240 V, from black to neutral shows 0 V. Took pictures and sent them to SW. After showing customer while still on location customer connected ground to neutral and oven powered up. Customer will complete install, job complete"
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Burnet, TX 78611
Cliff
Job Details: 12/02/2021
Element needed not available for appointment today. Made customer aware and office to reschedule once shipping details are available. ; ordrng 1 W10823720 (Element)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/02/2021
"Arrived on site for range with possible gas leak. Inspected unit and work area. Found gas on to unit at time of service and no oder was detected. Tested cooktop operation and found working as designed. Tested oven operation and found unit still smoking from oil on metal. Monitored oven operation and found glow igniter glowing and igniting flame. Used gas sniffer to check for leaks and none was detected. Informed customer of normal operation and smells. All tested good, no leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Austin, TX 78703
Jacob
Job Details: 12/02/2021
Arrived onsite for unit not latching on the door. Looked at the unit and saw the latch was pushed back and not latching to the door. Was able to re align the latch. Tested the door. No issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 12/02/2021
Arrived onsite for range with broken knob. Upon inspection I found second to last knob on the right broken off. I installed new knob and tested unit all burners working. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/02/2021
"Arrived on site for the machine lid has a crack at the left hinge and when the machine is in the spin cycle it is very loud. Placed in diagnostics and got lid lock and stuck UI button. Ran diagnostics high speed spin. At highest rpm washer was very loud. Placed in agitation and it sounded fine.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC1
Near Round Rock, TX 78664
Wesley
Job Details: 12/02/2021
Arrived onsite and found unit would not rain out of the box. Inspected and found damaged lower harness. Ordering lower harness to repair. Office to reschedule. PSP item. ; ordrng 1 W11405458 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Scott
Job Details: 12/02/2021
Arrived on site for front left burner not heating . Found element and switch failed . Replaced both parts . Burner is heating properly . . Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Elgin, TX 78621
Matthew
Job Details: 12/02/2021
"Arrived on site for both ovens getting too hot. Preheated both ovens to 350. Let Both ovens cycle with high temp of 377 and low temp of 337 average temperature is 357, which is within manufacturers specs. Unit functioning as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78757
David Z
Job Details: 12/02/2021
Arrived on site to follow up on washer that was not draining properly. Customer informed me the unit was stuck blinking on sensing. Held down cancel and reset the cycle. Verified it would start and stop as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Andice, TX 78628
David S
Job Details: 12/02/2021
Arrived on site for fridge not dispensing water or ice. I inspected the unit and work area. I found the reservoir frozen. I inspected the fan scroll and found the gasket misshapen allowing air to escape. I gained access to the control and tested the thermistors. I found them all within range. I found the temperature set to 38 in the fresh food section and 0 in the freezer. I am ordering the fan scroll. ; ordrng 1 W11504913 (Fan scroll)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78744
Robert
Job Details: 12/02/2021
Arrived on call for complaint of no power. Found the thermal fuse open. After installation test operation and oven heating properly.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78704
Luis
Job Details: 12/02/2021
"Arrived on site for no ice. Removed cover found broken grid cutter,ran diagnostics all test passed,replaced grid cutter ran unit through a normal cycle all passed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/02/2021
"Arrived on site for not spinning OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY. Found suspension bouncing when pushed down. Placed in diagnostics and got lid lock error. Inspected drive system and found oil covering actuator belt and cam. Ordering belt, suspension, capacitor and will return with gear case, agitator, latch, actuator, and cam to complete the repair. Washer will need new gear case, actuator, belt, and suspension. Once installed we will test washer to ensure none of the other parts I return with are needed. We will also need to check the washer to ensure its level. Asked customer to remove the metal brackets on the floor and remove the residual grease and oil underneath the washer before we return. ; ordrng 1 W11130362 (Suspension) and 1 W11395618 (Capacitor) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Leander, TX 78641
Kimo
Job Details: 12/02/2021
"Arrive onsite for for washer not unlocking ion inspection I found F9e1 code stored for a long drain. I gained access to the drain filter and removed it to find and assortment of debris (see pix) into. I cleared the debris and tested the unit and found no change. I then gained access to the door latch and pulled the release to get the door open. Ran a quick wash cycle to test and found that the drain pump did not come on and the door latch stuck shut.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
David Z
Job Details: 12/02/2021
"Arrived on site to diagnose refrigerator with damaged panels. Examined unit and found scrape on right door, and dents on left door. Pictures in SD. Ordering new doors to resolve. Office to schedule when doors arrive. ; ordrng 1 W11435343 (Door) and 1 W11435344 (Door) and 1 W11223753 (Badge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Leander, TX 78641
Kimo
Job Details: 12/02/2021
Arrived onsite for dishwasher not drying dishes. Upon inspection I ran the unit through a diagnostics cycle (no codes stored) and found that unit is operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Canyon Lake, TX 78130
Andrew
Job Details: 12/02/2021
"Arrived on site to test unit for not drying. Found right side heating element not connected. Secured connection, unit is now working as designed. Advised customer on using rinse aid and purging hot water from faucet before starting unit. Also advised customer to periodically run empty cycle to prevent soap build up due to unit being connected to water softener. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Leander, TX 78641
Kimo
Job Details: 12/02/2021
Arrived onsite to install previously diagnosed parts. I installed the new burner and cap and tested unit several times and found that it ignited every time. Unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/02/2021
"Arrived on site for refrigerator FC door making a popping sound when closing. Inspected unit and work area. Customer stated that this is there second unit and did not except first one because it make the same noise. Tested door operation and found customer referring to door cam operation. Informed customer of cam operation and purpose. Added clear grease to door cam. Unit is operating as designed, no water leaks detected during service."
We serviced a
UNKNOWN VENTHOOD
Model WVU57UC0FS0
Near Austin, TX 78759
David S
Job Details: 12/02/2021
Arrived on site to install previous diagnose parts. I replaced the capacitive glass. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Austin, TX 78738
Leonardo
Job Details: 12/02/2021
Arrived on site to test unit for shorted keypad. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5RHEXMQ00
Near Bastrop, TX 78602
Matthew
Job Details: 12/02/2021
Arrived on site for unit leaking water. Upon inspection found sheet of ice on base of freezer caused by clogged drain line. Cleared the drain line and removed ice buildup. Tested drain by pouring water threw drain pan. Unit drained good.No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Austin, TX 78745
Luis
Job Details: 12/02/2021
"Arrived on site for cooling issue. Found evaporator incased in ice. Ran diagnostics heater not powering on,checked continuity on heater failed diagnosed a failed heater,defrosted evaporator replaced heater assembly .
We serviced a
WHIRLPOOL DISHWASHER
Model DU943PWKB0
Near Belton, TX 76513
Tali W
Job Details: 12/02/2021
"On site for dishwasher leaking. Confirmed complaint. Found unit leaking from heating element seals, element open, and door gasket causing slight as well. Ordering gasket and heater. Office to reschedule.; ordrng 1 WPW10082896 (Heater) and 1 WPW10509257 (Gasket)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/02/2021
"Arrived on site to test center burner for popping. Found outer orifice had piece of foam in orifice preventing outer burner from igniting properly. Removed obstruction, ran gas a bit to put any potential obstructions through, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 12/02/2021
Arrived on site to replace previous diagnosed sump assembly. Verified sump was needed. Replaced sump and unit is now working as designed. Noticed it takes a long time for unit to receive hot water. Also noticed rinse aid dispenser clean and empty. Advised customer to run hot water on sink till water is hot before starting unit and on the use of rinse aid for optimal performance. Advised customer water temp needs to be at least 120 for soap to dissolve properly. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Andrew
Job Details: 12/02/2021
Arrived on site to test unit for not dispensing. Found yoke and dispenser motor threads are stripped. Needing dispenser motor and yoke to fix issue. Ice maker ran diagnostics as designed. Office to reschedule. ; ordrng 1 WPW10317991 (Dispenser motor) and 1 WP63052-2 (Yoke)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Kimo
Job Details: 12/02/2021
"Arrived onsite for dishwasher not cleaning top dishes on to rack. I performed an diagnostics cycle and found that the to. Spray arm not spinning. Which led me to replace the sump and motor, I found no change after doing this. I then installed a new control and still no change. I am ordering 1x see through door, 1x WPW10498900 upper spray arm, 1x w10340681 manifold, and 1x w11462355. Just in case.office to reschedule.; ordrng 1 See-throughdoor (See-through door) and 1 WPW10498900 (Upper spray arm) and 1 W10340681 (Manifold) and 1 W11462355 (Feed tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/02/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS0
Near Austin, TX 78737
Leonardo
Job Details: 12/02/2021
Arrived on site for no power. Test unit and found bad control board. Ordering new board office to reschedule. ; ordrng 1 W11516463 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Belton, TX 76513
Jonathan M
Job Details: 12/02/2021
"Arrived on site for a washing machine that still flashing an F9 E1 (long drain ) error code. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found that code as well as an F3 E1 (pressure system fault) error code. Vacuumed out the drain hose and found my shop vac making a clunk sound at one point indicating something had passed through. Disassembled front panel and checked the drain pump filter for any obstructions. Did not find any obstructions there. Remove the hose off of the pressure switch and blew through the hose. Found no obstruction in the hose. Reassembled the unit and tested it in an auto cycle. The unit ran as designed. Advise the customer to give the unit a try and if the customer calls back, please order the pressure switch, drain pump, and main control. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Belton, TX 76513
Jonathan M
Job Details: 12/02/2021
Arrived onsite for a microwave that is not heating. Inspected unit and work area. The customer advised that the unit popped and then has been making a dull sound when trying to heat since. Checked the unit and found burn marks near the diode. Replaced the diode and tested the unit again. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Lou
Job Details: 12/02/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the center burner head not sitting properly on the orifice holder, I removed and replaced the burner head assembly first and tested and it is operating as designed. The orifice holder was not needed. I adjusted the flame on the center burner. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Austin, TX 78704
Jacob
Job Details: 12/02/2021
"Arrived onsite for unit staying locked and error code. The door would not open. Changed the timer. Unit unlocked. No issues at this time. Unit is covered under warranty, took pic PoP. Job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/02/2021
"Arrived on site for dryer not stopping cycle and over heating. Inspected unit and work area. Performed air flow test with vent on and found good air flow. Found timer gears not rotating. Will need to replace timer.Removed failed timer and installed new. Assembled unit and performed temperature test and found on low heat settings unit would cycle to 108? and on high to 225?. Found timer advancing as designed. All tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near New Braunfels, TX 78130
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not allowing cycle due to always draining. Upon inspection found the control board shorted causing the issue with the pressure switch, replaced control board and removed cloth from agitator. Tested and found no problems. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Seguin, TX 78155
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not spinning when in use. Upon inspection found the units belt shaved paper thin due to a bad motor, ordering all parts needed. Office to reschedule ; ordrng 1 W11239857 (BELT) and 1 W11026785 (MOTOR-DRVE) and 1 W10721967 (CAM)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near New Braunfels, TX 78130
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not drying, upon inspection found the units heater snapped and causing the issue, ordering heater. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near New Braunfels, TX 78132
Andrew
Job Details: 12/02/2021
Arrived on site to test unit for door not closing properly on top left corner. Found trim piece between refrigerator and freezer obstructing door from closing properly. Adjusted refrigerator to where trim sit perfectly between refrigerator and freezer. Took heat gun and assisted new gasket with forming to cabinet. Placed light in interior and found no air leaks or gaps. Unit is now sealing properly. Job complete.
We serviced a
KENMORE WASHER
Model 110.475126
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/02/2021
Arrived on site for washer filling and not continuing cycle. Inspected unit and work area. Found standing water in unit. Activated drain pump and found pump louder than normal. Found unit not draining. Found drain pump filter clogged with lint. Removed lint and tested operation. Found slow drain and pump still loud as bearing failed. Disconnected pump to hear tub bearing and found good. Will need to replace drain pump
We serviced a
KITCHENAID WASHER
Model MVWB755DW0
Near Burnet, TX 78611
Cliff
Job Details: 12/02/2021
"Arrived on site to diagnose a washer that is making unusual noise. Found gearcase bearings loud, but unit is fully functional. Advised customer that noise in itself isn't covered under warranty. No further repairs to be done at this time and job is complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78744
Robert
Job Details: 12/02/2021
Arrived on call for complaint of not spinning properly. Ran diagnostics no code. Ran calibration and test cycle all functions working properly. No errors found at this time no leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Austin, TX 78735
Kevin
Job Details: 12/02/2021
"Arrived on site and inspected oven and found oven liner enamel is flaking off in several places, took pictures.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78724
Robert
Job Details: 12/02/2021
Arrived on call for complaint of door falling found the friction pads damaged. Replace pads and test. No leaks detected at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Austin, TX 78738
Leonardo
Job Details: 12/02/2021
Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78754
Scott
Job Details: 12/02/2021
Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete
We serviced a
UNKNOWN VENTHOOD
Model UXT4030ADB
Near New Braunfels, TX 78130
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not pulling air normally and causing issues, upon inspection found the fan did not spin fully on high speed, replaced fan and tested. Complete"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit did heat normally but the customer was new to a gas stove. Tested unit and found it was a bit hot. calibrated down 10 degrees and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Round Rock, TX 78681
Kimo
Job Details: 12/02/2021
Arrived onsite to install previously diagnosed parts. Uninstalled failed heating element and installed new one then tested the unit by running a diagnostics cycle. Found no leaks and the heating element heating up. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 12/02/2021
Arrived onsite for unit with no power. Found that there was an open ground on the wall outlet. Tested unit with extension cord to an outlet that had 120 with no opened ground. Ran unit through test cycle.and unit operate correctly. Instructed customer to seek electrician to have opened ground circuit resolved. Job complete
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Buda, TX 78610
Jacob
Job Details: 12/02/2021
Arrived onsite for unit not defrosting. Looked at the unit and saw that the freezer side was built up with ice. Checked the unit from the control and found that the bi metal has failed. Let customer know that the unit needs 24 to 48 hrs unthawed before returning to service. Rescheduled with customer. ;
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Austin, TX 78723
Robert
Job Details: 12/02/2021
Arrived on call for complaint of noise. Used sound pads and adjusted leveling to remove noise. After adjustment the level of noise return to normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26D4EXS02
Near Copperas Cove, TX 76522
Al
Job Details: 12/02/2021
"Arrived on site and 3/3 on a refrigerator with dispensing issues. Confirmed the complaint and found when the freezer door switch is held the unit dispenses ice properly, but when the door is closed the unit wouldnt dispense any ice. Found the water wouldnt dispense also, ordering both switches, control and will return with the pads. ; ordrng 1 W11457217 (Freezer door switch) and 1 W11384469 (Switch) and 1 W11035748 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/02/2021
"Arrived on site for Occasional (sometimes months apart) the microwave will not work, we will get a message that says ?open and close the door and press start?. Sometimes doing so will clear the malfunction and sometimes it will. Found interlocks failed. Removed interlocks and installed new interlocks. Tested microwave and it is running as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near Seguin, TX 78155
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not turning on due to a bad console. Upon inspection found the units console shorted causing issues, replaced console and the unit worked normally, vents still needed to be cleared, gave customer number of vent wizard. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, TX 78754
Scott
Job Details: 12/02/2021
Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not allowing panel to close due to a missing slide. Upon inspection found the left slide broken causing issue, replaced both slides and tested. Complete"
We serviced a
MAYTAG WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Matthew
Job Details: 12/02/2021
Arrived onsite to replace lid and both right and left hinges. Replaced lid and both right and left hinges. Unit operates correctly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bastrop, TX 78602
Matthew
Job Details: 12/02/2021
"Arrived on site to replace lid,hinges and hinge pins. Replaced lid hinges and hinge pins. Unit is functioning correctly job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78717
David Z
Job Details: 12/02/2021
Arrived on site to diagnose range that the front right burner is not heating on. Ran element and found no heat coming. Found element open. Replaced element with new and retested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78717
David Z
Job Details: 12/02/2021
Arrived on site to diagnose microwave that customer was informed had no light bulb socket. Removed cover and verified socket is present and to acquire a new bulb. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Manor, TX 78653
Matthew
Job Details: 12/02/2021
Arrived onsite for freezer door getting stuck. Found the left and right rails were falling and bearings on both sides were seizing. Need to replace both rails. Replaced both rails. Tested door. Door opens and closes as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78717
David S
Job Details: 12/02/2021
Arrived on site to install previous diagnose part. I gained access to the bracket and cleared out excess foam. I installed the new cover and it is working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS1
Near Austin, TX 78704
Luis
Job Details: 12/02/2021
"Arrived on site for no ice. Ran diagnostics no water entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics all test passed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7AS04
Near Bastrop, TX 78602
Matthew
Job Details: 12/02/2021
Arrived onsite for error code and unit making noise. Found F5E4 latch issue. Found latch motor continually to cycle after pressing clean cycle selection. Cancel on keypad was not functioning. Found control continually sending voltage to the latch motor. So replaced control. Tested unit and found latch motor would still be energized and run continuously. Unit is also having latch motor issues. And Will need latch motor replaced. Ordering latch motor.Need AUTHO. Office to reschedule ; ordrng 1 W10883049 (Door switch) and 1 Needautho (Need autho)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM8
Near Seguin, TX 78155
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not closing normally due to broken parts and not cooling due to a shorted board. Upon inspection found the rack parts snapped causing issues, replaced all parts provided and found the cover needed to be replaced ordering cover and autho. Replaced control and programmed unit, all functions worked and compressor started. Office to reschedule; ordrng 1 12656820 (Cover) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/02/2021
"Arrived on site for dryer not heating. Inspected unit and work area. Mead incoming voltage to unit and found correct voltage. Tested voltage at timer and found correct. Gained access to heater and fuses. Measured resistance and found thermistor fix opened/ failed.Removed thermostat and installed new. Assembled unit and tested operation. Found unit heating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78737
Leonardo
Job Details: 12/02/2021
"Arrived on site to test unit for buttons not responding. Found 1,2,3,4 not responding. Replaced console test unit and unit test good. Also found when you open the door the whole unit comes forward. Found wall bracket not installed correctly making unit shake and come forward. Customer will talk to builder."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78704
Jacob
Job Details: 12/02/2021
Arrived onsite for to check the dryer not being plugged because they are stacked. Found that the plug was barely in the socket. Was able to get the plug in and unit was working with no issues. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78731
Luis
Job Details: 12/02/2021
Arrived on site for icemaker issues. Checked harness found broken ground wire and damaged wires in harness sleeve diagnosed unit will need a new freezer door.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/02/2021
Arrived on site for Oven will not heat up. Found latch switch does not click when door is closed. Tested hinges and the door is closing fine. When I press the left side switch with my finger on the latch the switch does not click every time. I requested the latch when I received the callback but the latch did not arrive at the parts department yet. Im requesting the latch again (marked as failed to bring with me) and will return with all parts to complete the repair. I showed the customer how to make the switch recognize the door is closed by gently pulling on the door handle forward and backwards until the switch clicks and turns off the light. Once the light turns off the oven heats as designed. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPSS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/02/2021
Arrived on site to test unit for no power. Found loose connection at junction. Secured wires at junction test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850BW0
Near Georgetown, TX 78633
Lou
Job Details: 12/02/2021
"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised that the unit wont wash, but itll fill and rinse and drain. I placed the unit in diagnostics showing error code F8E1-Long Fill/No Fill. I cleared the code and continued with testing. When the unit was to fill with cold water, the unit stopped and shut down. I placed the unit back into diagnostics and retested and it completed testing but did not fill properly. I removed the water hoses and found debris in the cold valve. I removed and replaced the valve and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/02/2021
Arrived onsite for dryer with lone dryer times. I performed and vent airflow test and found that there was poor airflow with the vent tube on and with the vent tube off it showed good flow. Which points to there being a blockage in the exhaust vet in the house. I advise customer to have his vents cleaned. Unit operating as designed.job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 12/02/2021
"Arrived on site for a washing machine that is not completing cycles again. Inspected unit and work area. The customer advised the unit is not updating again after running to Lowes of laundry favor. Looked underneath the unit and found the cam broken again. Spoke to ER and was advised to replace the gear case, cam, and shifter. Replaced all parts and test of the unit. As designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Killeen, TX 76549
Tali W
Job Details: 12/02/2021
On site for dishwasher top rack getting off track. Confirmed complaint. Found left side front wheel dislocated from track due to rack roll out stops loose. Replaced both stops and adjusted leveling of unit. Unit functioning as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/02/2021
Arrived on site to install previously diagnosed parts. Removed heater and evap fan. Installed new heater and evaporator fan. Powered on fridge and compressor turned on and temps are dropping. Fans running. Asked customer to purge water dispenser and allow twenty four hours before placing items back in fridge. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Harker Heights, TX 76548
Tali W
Job Details: 12/02/2021
Onsite for washer not turning on. Confirmed complaint. Found washer not responding when power button is pushed. I was able to get washer to enter diagnostics. No errors found. Unit wouldnt power down. It finally responded after pressing power button. Ordering UI and control. Office to reschedule. ; ordrng 1 W11458345 (Drain pump)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Waco, TX 76712
Jonathan M
Job Details: 12/02/2021
"Arrived on site for a washing machine that is not completing cycles intermittently. Inspected unit and work area. The customer advised they ran a bulky load about a week ago and it did not finish the cycle. They also advised that they had run a towel cycle a few days before that and that that load did not finish the cycle either. I ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what type of load she was running on the bulky cycle and she advised that she was washing some rugs. I did inform the customer that the unit will have a difficult time washing rugs due to the weight of them and due to potential for off-balance loads. I instructed her that it is possible that the reasoning that shes getting those types of loads not finishing is because it does go off balance and its not completing the cycle. She advised that she has been running the unit for the past two months with normal loads and the unit has not had this problem but wanted to get a checked out due to having two loads do the same thing. I called whirlpool Techline and spoke to Andrew SR# 7731676789. He advised that the unit showing a minute left on the cycle and continuing to run was an indicator of an off-balance issue. He advised that based on the information, the issue is with the customer loading and low types. Went over loading with the customer and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HS1
Near Manor, TX 78653
Scott
Job Details: 12/02/2021
"Arrived on site for door not closing properly. Found righ hinge failed . Replaced hinge . All checked normal.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Round Rock, TX 78664
Wesley
Job Details: 12/02/2021
Arrived onsite and determined heating loss due to short in supply. Voltage drops when under load. Advised customer on findings. Dryer is otherwise operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Temple, TX 76502
Jonathan M
Job Details: 12/02/2021
Arrived on site for a refrigerator that has a gasket thats not sealing properly. Inspected unit and work area. Confirmed to the customers complaint and found that the door gasket had not been pushed into the door causing this issue. Realigned the gasket inside the door and tested the unit several times. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Killeen, TX 76549
Al
Job Details: 12/02/2021
"Arrived on site and for front load washer not spinning. Customer was actually washing a load when I arrived, so I watched the load during the wash, drain and spin cycles and unit preformed as designed. Customer advised the unit seemed unbalanced, so I leveled the unit and checked for error codes and found F0/E2 Oversuds. Unit tested properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bartlett, TX 76511
Tyler
Job Details: 12/02/2021
"Arrived on site for washer functioning correctly during cycles after started and also not turnin on/off. Upon arrival confirmed complaint. Upon further inspection found lidlock activated, and all other functions not responsive (lights, diagnostics, etc). Inspected ACU and found corrosion around board. No evidence of valve leaking. Replaced ACU after confirming stable 120volts. Also found clog in air trap and removed blockage. Found unit fully functioning as designed after running factory reset with new ACU. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7800XW2
Near Killeen, TX 76549
Tyler
Job Details: 12/02/2021
"Arrived on site for washer with broken lid. Upon arrival confirmed complaint. Inspected lid, and all hinges. Found hinges functioning as designed and not broken. Found lid lock functioning and lid and hinges also working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Al
Job Details: 12/02/2021
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 12/02/2021
We serviced a
GE COOKTOP
Model JGP633SET1SS
Near Belton, TX 76513
Tali W
Job Details: 12/02/2021
"On site for cooktop certain burners not igniting and wont stay lit after lighting with lighter. Confirmed complaint. Found knobs internally stripped making it difficult to turn burners on, orifices corroded and clogged not letting gas out, burner heads and caps worn due to normal use over time, screws holding orifice brackets rusted and unable to remove. Ordering LP orifices, maintop, orifice brackets, knobs, module, screws, burner heads, and caps. Office to reschedule. AUTHO.; ordrng 1 WB62T10370 (Maintop) and 5 WB03T10325 (Knobs)s and 2 WB16K10070 (Burner head 5k)s and 2 WB16K10055 (Burner head 9.5k)s and 1 WB16T10046 (Burner head 12k) and 2 WB29K10022 (Caps 5k)s and 2 WB29K10023 (Caps 9.5k)s and 1 WB29K10024 (Cap 12k) and 5 WB01K10112 (Electrode clips)s and 1 WB13K10014 (Ignitor) and 15 WB01T10106 (Screws)s and 2 WB02K10361 (Bracket 340)s and 2 WB02K10360 (Bracket 339)s and 1 WB02K10362 (Bracket 341) and 1 WB28T10134 (Tube LT FRT) and 1 WB28T10135 (Tube CTR) and 1 WB28T10125 (Tube RT REAR) and 1 WB28T10127 (Tube LT REAR) and 1 WB28T10133 (Tube RT FRT) and 1 WB28K10214 (Orifice FT RT) and 2 WB28K10031 (Orifice RR&CTR)s and 2 WB28K10215 (Orifice LT REAR&LT FNT)s and 5 WB01K10037 (Orifice nuts)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Waco, TX 76705
Jonathan M
Job Details: 12/02/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested the unit. The unit began to dispense water and ice as designed. Advised the customer to get the unit 24 hours to cool and begin making ice. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Scott
Job Details: 12/01/2021
"Arrived on site ,replaced bellow . Bellow is no longer rubbing on inner basket . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model med5740TQ0
Near Johnson City, TX 78636
Robert
Job Details: 12/01/2021
Arrived on call for complaint of not stopping when door is open. Found the door switch stuck in closed mode. Replace switch and now it is working properly.
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to replace previously diagnosed control, moisture strips and harness. Verified parts were needed. Replaced parts, tested unit, unit working as designed. Advised customer with larger loads, loads may need rearranged to get fully dry. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for water still present at end of wash cycle. Found rain hose kinked causing water to remain. Unlinked hose, tested unit, unit is now working as designed. Advised customer unit will be damp on inside after cycle and unit is working as designed. Also advised to prop door open once cycle is complete for best drying results. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78703
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for gas leak. Found gas leak coming from gas line connector. Secured connector test unit and no leaks present at this time job complete.
We serviced a
GE DISHWASHER
Model ZDT975SPJ0SS
Near Blanco, TX 78606
Robert
Job Details: 12/01/2021
Arrived on call for complaint of not complete draining cycle. Ran diagnostics and no codes. Would like to replace the sensor ; ordrng 1 WD21X22838 (Sensor)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Austin, TX 78741
Scott
Job Details: 12/01/2021
"Arrived on site , replaced led drive module . Light lit very dim and went dead . Ran wiring tests with SW . Called tech line , recommended replacing led drive led . Ordering led lights for both sides . No water leaks detected at time of service. Call to set return Sr 7732379383; ordrng 2 WPW10515057 (Led module)s and 1 W10871583 (Harness) and 1 WPW10515058 (Driver led)"