We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2022
"Arrived on site to inspect dryer vent hose not staying attached. Upon further inspection, I found the vent hose at the back of the unit was torn/damaged and not fully attached to the back of the unit. I removed the vent tube and removed the damaged portion k f the tube and reinstalled the tube and secured it. I vacuumed the lint from behind the unit (photo) . No lint observed at the end of service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS109BSS01
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2022
"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the breaker on to the unit but the display was blank. I cycled power to,the unit at the breaker and removed the control panel and tested the thermal fuse. I found the fuse was bad. I advised that once the fuse is replaced, I would test the unit to make sure it heats and if it doesnt, the unit would need the thermostat. I removed and replaced the fuse and cycled the power and the unit continued to fail. I pulled the unit out and found the unit plugged into the wall outlet. I unplugged the unit and found the L1 prong burnt (photo). I opened the plug and found the L1 had come disconnected and shorted with the neutral (photos).
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect dryer not turning on. Upon further inspection, I attempted to test the unit and it failed to turn on. I could hear the timer functioning and the interior light came on when I opened the door. I pulled the unit out and removed the back panel and tested the cutoff, thermostats, element and thermal fuse and found the fuse was bad.I removed and record the fuse and retested and unit is operating as designed. Using my vent test kit, I tested airflow to the unit and it passed both tests. No lint observed during service, job completed."
We serviced a
LG WASHER
Model WT5101HV
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit bleach cup had rust all around it (photos). I placed the unit in diagnostics and tested and found that the bleach dispenser had separated from the bezel (photo) and when water would dispense into the dispenser the water would not go into the tub as the dispenser was hanging over the side of the tub and the water was running down the inside of the cabinet onto the floor. I raised the top panel and found the unit badly rusted. I advised the customer that if I were to replace the dispenser and bezel, the lid would fall apart due to the rust around the bezel and I would be unable to complete the repair without replacing the top panel. I adjusted the dispenser and reattached it to the bezel and tested the unit and it is operating/dispensing as designed. I advised the customer to monitor the dispenser until they could get a new unit. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
"Arrived onsite for Water not rinsing . Upon arrival ran diagnostics and got F3-E2 inlet water fault, F8-E1 long fill, F2-E1 ui stuck button. Test unit and valve only hums and does not dispense water. Need to replace valve housing assembly .
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Paige, TX 78659
Matthew
Job Details: 10/06/2022
"Arrived onsite for oven with no power. Upon arrival inspected unit. Found supply voltage good. Checked fuse and was OL. Fuse was faulty, replaced fuse. Unit powered up. Ran diagnostics and no error codes. Ran blower and was good, ran bake cycle and heated properly. Called tech line for assistance. Tech, Rich ran similar test and found all components functioning at this time. If symptoms persist recommend replacing the control and blower at the same time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/06/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customers complaint and checked the icemaker. Found a spot on the back of the evaporator wall indicating a ground. Unplug the unit and remove the icemaker. Found that the evaporator harness connector to the icemaker had fried along with the outer edge of the upper Arm bar where it had ground it against the evaporator cover. Advised the customer that we would need a new evaporator harness and icemaker for repair. The unit is cooling and operating as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near McQueeney, TX 78123
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for no power, tested unit found shorted control board, replaced control tested unit, all components are engaging, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASD2522WRS01
Near Austin, TX 78730
Kimo
Job Details: 10/06/2022
"Arrived onsite for refrigerator that is making loud noise at the back of freezer. Upon inspection I found fan motor running heater tested good, while testing those things I found a block of ice that was cracked by the ice maker fill tube leaking at the back of freezer and it would run down the back and on top of the fan shroud and eventually making contact with the fan when it freezes. All functions of the refrigerator is working at this time.. I remember the ice and repaired the ice maker fill tube and tested it and found that the leak was gone and found that the water valve was not weeping. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Waco, TX 76712
Jonathan M
Job Details: 10/06/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) and F5 E3 (lid unlock fault). I tested the unit and manual diagnostics and found the cold water valve was barely pulling any water in one being called the pool water. Ran the unit through agitation and spin and found only the agitator moving. Check Internet the washer and found the cam completely worn. When pulling off the cam, I found the gear case drop indicating a failed error case. Advise the customer we will need to replace the valve, cam, and gearcase for repair. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/06/2022
Arrived on site for a dishwasher that is leaking during operation. Inspected unit and work area. Found the bottom gasket had become detached from the door. Repositioned the bottom door gasket back inside the door and tested the unit for 20 minutes. Found the unit no longer leaking and operating as designed. I did ask the customer if they would care to replace that Laura door gasket in case if theres any wear on it causing it to be popped out. Customer advised this point hes going to wait and Ill call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/06/2022
"Arrived onsite for a washer that has no power. Inspected unit and work area. Check voltage and control and found the control had proper voltage. Checked voltage going to the user interface and found no voltage indicating a failed control. Checked all individual components and found all components within range indicating no shorted components. . Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78703
David S
Job Details: 10/06/2022
Arrived on site for dishwasher filling with water when not in use. I inspected the unit and work area. I found the water valve not closing properly and allowing water to weep through. I tested voltage to the water valve and found none while in standBY. I installed the new valve. I tested the unit found it working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model RBS307PVS00
Near Austin, TX 78723
Matthew
Job Details: 10/06/2022
Arrived onsite for Whirlpool wall oven giving Error code f3e2 and F3E0 error codes while in use. Upon arrival verified codes. Checked harness and temperature sensor per tech sheet. Both were good and sensor ohmed to 1098 ohms at room temperature. Found the issue is with main board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect refrigerator ice maker and water dispenser not dispensing water. Upon further inspection, I tested the water dispenser and not water dispensed but I could hear the valve opening. I pulled the unit out and checked the water source and they had good water pressure. When I opened the FC door to check the ice maker, I found moisture on the bottom drawer facings (photo). I placed my flashlight at the bottom of the FC section and closed the door and found a gap in the FC door gasket and mullion (photos). I contacted techline and spoke to Chris and advised the complaint and my findings. Chris provided a test and I sent photos of my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
Cliff
Job Details: 10/06/2022
Arrived on site to replace previously ordered parts for refrigerator. Found compressor not starting and tripping start device. Prior to replacing compressor installed new start device and compressor started properly. Monitored compressor for 15 mins and compressor is running properly. Verified drop in fc and no further repairs needed. Start device was a spare from personal stock and no charge to customer for part. Confirmed with MS discount for call as customer wasn't going to be charged initially for warranty sealed system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
David S
Job Details: 10/06/2022
Arrived on site to install previous diagnose parts. I gained access to the filter housing and replaced it and the filter with new. I found the old housing full of debris. I found the water line from the wall valve restricted. I cleaned out the water line but still found water slow coming out of the wall valve. I recommend the customer have a plumber come out and see what is going on with the wall valve
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Austin, TX 78746
David S
Job Details: 10/06/2022
Arrived on site to install previous diagnose part. I gained access to the belt and replaced it. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78745
Luis
Job Details: 10/06/2022
"Arrived on site for no cool. Compressor not powering on,pierced system to refrigerant in system due to leak possibly damaged compressor attempted to install a dye drier to pressurized system found aluminum cap tube broken,called tech support sent pictures to tech support per tech support whirlpool will contact customer
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS1
Near Austin, TX 78702
Luis
Job Details: 10/06/2022
"Arrived on site for no cool in fresh food section. Good voltage to fan,fan not powering on replaced defective fan motor,powered unit on fan powered on.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Killeen, TX 76543
Tyler
Job Details: 10/06/2022
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket completely empty with icemaker on. Ran test 57, 35, 36, as well as checked thermistor results for following thermistors Rc thermistor 8.73k, fc thermistor 18.15k, ice maker thermistor 8.2k. Ice box thermistor 9.5k. Found temps at 7 and 36 degrees in both compartments (actual). Found ice box fan motor variably changing speeds. Replaced ice box fan motor after verifying proper dc voltage from hv control. Informed customer to give unit 24-72 hrs to fill ice bucket. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Luis
Job Details: 10/06/2022
"Arrived on site. Diagnosed defective right side door seal,installed new seal checked door seal good"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2022
"Arrived on site to test unit for glass door coming apart. Found bottom glass retention brackets were not installed properly. Adjusted brackets, unit working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Jarrell, TX 76537
David Z
Job Details: 10/06/2022
"Arrived on site to diagnose microwave that is not heating after previous service visit. Ran unit and confirmed no heat being generated and magnetron is buzzing very loudly. Disassembled unit and found the diode burnt and mag had loose magnet. Replaced diode, capacitor and magnetron. Tested unit for 2 minutes with a cup of water and found no further issues present. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Cedar Park, TX 78613
Paul
Job Details: 10/06/2022
JM: Arrived onsite to inspect washer with error codes. I found error codes F7E1 and F8E1. I entered the unit into a diagnostic cycle and the hot water flow out of the house wall valve was low. I showed the CX that by adjusting the hot water wall valve down it increased the water output by nearly doubling it. I advised the CX to maybe have his wall valves replaced. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
David Z
Job Details: 10/06/2022
Arrived on site to install control to resolve issue with UI and control not properly communicating and updating the model and serial info. Installed new control and verified programming took immediately. Unit working as designed with no error codes saved. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Temple, TX 76502
David Z
Job Details: 10/06/2022
"Arrived on site to diagnose dishwasher that wasn't washing dishes and just dropped the soap in. Examined unit and found the water was off, so the valve was just humming. Turned on water and tested unit. Verified proper functions. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Belton, TX 76513
David Z
Job Details: 10/06/2022
"Arrived on site to diagnose dryer with long dry times. Ran unit and did not feel much suction, but have good heat. Ran airflow tester and found bad airflow reading. Disconnected vent hose and verified unit is blowing hard and hot. Advised tenant to have landlord come and clean vents to resolve. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Andrew
Job Details: 10/06/2022
"Arrived on site and replace filltube w/ heater per JC. Tested unit, unit working as designed. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/06/2022
"Arrived on site to test unit for RC not cooling. Found evap motor not engaging. Ran diagnostics and all other components working as designed. Replaced evap cover assembly, unit working as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MGD5030MW0
Near Round Rock, TX 78681
Maurice R
Job Details: 10/06/2022
Arrived onsite for dryer without gas hookup. On inspection found that the dryer has pipe threads and the gas line is a compression threads. CX is going to Home Depot to purchase the correct connectors. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Lakeway, TX 78738
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected washer and did not find any saved error codes. Ran functions in manual diagnostic and do not see any issues. Lifted washer top and found basket and tub assembly is not centered. Raised right hand side feet until it is centered. Showed customer how suspension works while washer is spinning. Also discussed correct loading for this model. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/06/2022
"Arrived on site and replaced all parts diagnosed on previous visit. After replacement confirmed range is operating properly by beginning a bake cycle
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/06/2022
"Arrived on site and Found gearcase is failing and leaking oil. Took pictures. Replaced gear case, rotor, and slider and washer will now complete test 51, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78745
Scott
Job Details: 10/06/2022
"Arrived on site , replaced element per special project . Ran diagnostics per wp specs . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Austin, TX 78744
Scott
Job Details: 10/06/2022
"Arrived on site , replaced ui control panel. No gas leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Taylor, TX 76574
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and calibrated unit to ensure proper load recognition. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Taylor, TX 76574
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a washer WTW5057LW0 that is not cycling properly or turning on. Found capacitor failed preventing motor from operating. Replaced capacitor and tested unit. Found all is functioning properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Austin, TX 78750
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that both RC and FC sections are not getting cold enough. Retrieved temps at 7? in the FC compartment. Accessed evap in FC section and found a partial frost pattern. Accessed compressor and compressor was pulling 1.2 amps. Found start device to be intermittent due to not being properly secured to compressor. Replaced compressor and start device. Checked evap for and braised connections for leak. No leaks observed. Reassembled unit. Advised CX to use their other fridge for the next 24 hours so unit can reach set temps. No water leaks present at time of service. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Round Rock, TX 78681
Maurice R
Job Details: 10/06/2022
Arrived onsite for filter cover not latching. On inspection took the old housing and door out replace with new housing and door. The housing and door are closing as designed now. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near New Braunfels, TX 78130
Andrew
Job Details: 10/06/2022
Arrived on site to test unit for not cooling. Found leak from drier. Replaced drier and vacuumed system. Found no signs of leaks anywhere. Charged system to specs. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details: 10/06/2022
BT arrived on site to install previously diagnosed parts. I installed stove knobs. The unit now operates as designed. No gas leaks detected.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Cedar Park, TX 78613
Paul
Job Details: 10/06/2022
"JM: Arrived onsite to inspect washer controls not working. Upon arrival I found the unit filled with water in the tub. I found that the unit is receiving power from the wall. Volt tested the drain pump from the board and the board is sending 120 volts to the drain pump. I found a break in the harness to the drain pump right at where the harness connects to the pump. I fixed the harness and tested. Operational test good, no leaks observed during service. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Killeen, TX 76542
Tyler
Job Details: 10/06/2022
"Arrived on site for dryer not shutting off correctly, turning itself on, and overheating. Upon arrival was able to confirm issue and found that the thermal fuse and broken due to overheating as well as timer failing to turn itself off when rotating around. After replacing timer and thermal fuse out tested unit with vent hose disconnected and found it could shut off as designed on its own as well as fluctuate temps correctly. Instructed customer on best methods for a dryer vent cleaning as well as results of dryer. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Martindale, TX 78655
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for unit not washing top rack correctly. Found unit not getting enough water. Replaced fill valve test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Kyle, TX 78640
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for oven not heating. Test unit and found red wire at terminal block at 90v and black wire going from 118v to 98v advised customer they will need an electrician to see whats going on job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Austin, TX 78744
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for light not coming on. Test unit and found white wire to light not connected. Secured white wire to make a full circuit test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for bottom oven burner cover getting stains. Found customer had spilled something on the right side and was cleaned with some chemicals so when oven was used again the heat and the chemicals made cover turn colors. Not affecting the use of the unit is cosmetic damage.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Austin, TX 78749
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug not letting unit drain. Removed plug from disposal test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Leonardo
Job Details: 10/06/2022
Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived onsite for Not Operating or Won't Start. Upon arrival ran diagnostics and got error code F7-E1 basket speed fault. Inspected unit and found cam pulley has failed as well as shift actuator. Replaced actuator and cam. Test unit. Unit operas designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect refrigerator doors not closing properly. Upon further inspection, the customer demonstrated the issue by opening the left RC door and allowing it to close on its own all while the right RC door is closed. I explained to the customer why the door is not closing properly is due to the mullion on the left door is hitting the right door gasket and keeping it form closing. I demonstrated and placed my flashlight at the top center of the doors to show how the mullion grabs the right door gasket and stops. I advised the customer that when opening the left door theyll need to open the right door to close the left and then close the right door to allow both doors to close properly and the gaskets to seal properly as well. Made further recommendations for use and care. No repairs needed at this time as unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
"Arrived onsite to install previously ordered parts. Installled basket,hub,cam, and wash plate. Calibrated the unit . Test the unit on auto cycle. Unit operates as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MED6230HV0
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived onsite for NOT HEATING. Upon arrival test unit. And there was no heat. Ran vent test and test faild. Removed panel to inspect heating components. Found lint build up inside cabinet and burnt lint near element. Found that the element is fractured. All other components are good. Need to replace element.replaced element and test unit. Unit is operating as designed. Advise customer to have wall ventilation cleaned out and recommended that vent get cleaned at least once a year. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
"Arrived onsite for not washing. Upon arrival ran diagnostics and got error code 4-3, motor not running. Test unit and getting voltage to sump motor. Motor not operating. Need to replace sump and motor. Replaced sump and motor. Test unit. unit operates as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived onsite for Dishwasher is leaking from left under door. Upon arrival test unit and found that small amount of water would leak from right bottom of door. Found the unit to be slightly un leveled. Adjusted leveling feet and test unit. Unit is no longer leaking. Unit is operating as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Ice maker went into harvest and called for water. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
Arrived onsite for washer making noise during spin. Arrived onsite and put unit in diagnostics. Found error code for shifter fault. Tested shifter in agitating and spin and shifter was functioning. Ran auto test and all passed. Ran high speed spin and could not duplicate the issue. Instructed customer on proper loading. Had customer run small load to test. Customer called later in the evening and said noise is at the beginning of spin cycle for about 10-15 seconds then goes away. The load does complete and clothes are spun out properly. Error code did not resurface. Customer will monitor. Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
Arrived onsite for washer not filling with water and not completing cycle . Upon arrival put unit in diagnostics. Ran test and found valve failed. Confirmed with stored error code for long fill. Replaced valve assembly. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/06/2022
"Arrived on site for a dryer that is intermittently tripping the breaker. Inspected unit and work area. The customer advised that the unit will run for multiple days in a row and runs just fine but on certain days, every single time she tries to start the dryer, the breaker for the dryer trips. She advised that she cannot necessarily seemingly locate the reasoning for this. Check the voltage to the unit and found proper voltage. Tested the unit on a normal time dry cycle and found the unit working and operating as designed. Took an amp draw off of the control and found the unit measuring 22 amps while running and getting no higher than 23 A when starting. I called whirlpool tech line and spoke to Bruce SR# 7734760870. If I is that based on this information, the issue would have to be with the breaker. If I asked the customer to get an electrician to fix their electrical supply. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Waco, TX 76705
Jonathan M
Job Details: 10/06/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found the unit plugged in upon arrival and found the unit not even attempting to cool. Check temperature in the refrigerator and freezer sections and found them both at 54?F respectively. Removed the control cover and checked resistance on the fresh food and freezer through misters. Found them both at 4.74 k ohms and 4.76 k ohms. Ran unit through diagnostics and found all components showing that they were working properly. Checked both evaporators for any signs of defrost issues and found no issues with defrost. Opened up the compressor area and found the compressor somewhat cool indicating the unit had not been attempting to cool for sometime. Spoke to SW and ran through a couple checks. Was advised the issue would most likely be with the control and User Interface due to the unit not even attempting to cool whip the thermistors showed the unit was out of range of normal set temperatures. Got authorization for both parts and installed both high voltage board and the user interface. Plugged it back in and found the unit operating and cooling as designed. Advised the customer to keep an eye on the unit over the next few weeks and to call back if further issues persist. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Waco, TX 76707
Jonathan M
Job Details: 10/06/2022
"Arrived on site for a range that has a broken outer door. Inspected unit and work area. Found the outer door and handle completely missing. The customer advised that they vacuumed up and removed all the glass that had broken. Took a photo of the outer door and called whirlpool tech line. I spoke to TJ SR# 7734758154. He had me send him photos of the damage and advised based on the information available, this would not be covered under the warranty. He advise for me to make no repairs and to have the customer contact customer service for any further resolution. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Waco, TX 76710
Jonathan M
Job Details: 10/06/2022
Arrived on site for a refrigerator that is leaking water from the icemaker area. Inspected unit and work area. The customer advised that the unit was leaking from where it fills up in the back. Inspected the icemaker and fill tube area and found that the filter was not stuck inside of the icemaker and was being pushed down. I attempted to fix the placement of that but found that the extension tube was damaged. Went ahead and replaced the extension tube. The customer advised that the water has been shut off to her home for the day due to work on city water lines. Advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78731
Kimo
Job Details: 10/06/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new strike and tested unit and found operating as designed no leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78729
Kimo
Job Details: 10/06/2022
"Arrived onsite for washer that is not going into wash cycle. Upon arrival I performed a quick wash cycle and found that the unit would go straight to drain. I then put the unit into diagnostics mode and found that the water inlet valves operated as normal and the lid lock as well. I the checked the cam for proper engagement and found that it was good, the actuator was good too along with the gearcase. Resistance though the motor looked good too. Voltage in to unit was a soiled 120v. Leaving the cap as the point of failure. I replaced the cap and tested unit in quick wash and found unit operating as designed. I ran diagnostics once more and found unit operating as designed no leaks job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite for f20 arrow code and replaced the ACU Control W11616491. Tested unit and function is restored to normal operation. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for not drying dishes, put unit into diagnostics mode, all components tested good, heater is engaging, stated to customer that the unit is functioning properly, and propping door open will help with drying, at this time unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 10/06/2022
Arrived onsite for blower noise and rattling. Disassembled and inspected the rollers and belt and motor assembly. Found unit blower wheel clogged with lint causing excessive vibration. Cleaned lint out of blower housing and wheel. Installed noise dampening pads W11113654 Unit is now operating as designed. Advised customer on repair. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78753
Wesley
Job Details: 10/06/2022
Arrived onsite and found leaking sump and motor. Replaced sump and motor to repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for leaking from dispenser and ice issue, customer stated that water drips from dispenser and ice gets stuck in the Shute, ice cubes are all uniform and not stuck together, stated to customer due to the size of the cubes at times they will get stuck, to prevent it from happening, crushed ice be a good solution, adjusted dispenser tube and stated to customer that due to construction in the neighborhood erratic pressure can cause water to drip out at times, at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near New Braunfels, TX 78132
Andrey
Job Details: 10/06/2022
"Arrived on site to test u it for loud noise, tested unit found noise coming from failed cam, replaced cam ran diagnostics cycle, all components are running good, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near New Braunfels, TX 78132
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for F7E1, tested unit found shift actuator not shifting and a leaking capacitor, replaced parts, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2022
Arrived on site to replace previously ordered parts for refrigerator model number WRS325SDHZ08. Found defrost heater not fully wired causing defrost failure. Rewired heater properly and tested unit by verificationof heater voltage and temperature increase of element. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps correct and all parts and components operating properly at the time of service. Advised customer on findings and advised to monitor unit for 24 to 48 hours.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that appliances are not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the breaker to trip or reset circuit. Homeowner will need an electrician to correct issue with breaker.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Austin, TX 78704
David S
Job Details: 10/06/2022
arrived on site for washing machine going off balance. I inspected the unit and work area. I found fault codes F0e7 load detected during clean cycle f0e5 off balance load. I found service pointer W11564098. It recommended updating the software version a Dan running a factory calibration cycle. I replaced the control with a new one. I verified the up to date software version. I ran a factory calibration cycle. I inspected the gearcase and found no signs of an oil leak. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78746
David S
Job Details: 10/06/2022
Arrived on site to install a new heating element according to service pointer W1154096. I verified the model and serial number fall in range of the pointer. I Installed a new heating element and tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived Leaking water from the water filter. Upon arrival inspected unit and found filter was not secure to housing. Reinstalled filter and test unit by dispensing water. Unit no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78701
Luis
Job Details: 10/06/2022
"Arrived on site. Removed evaporator cover found heater lead not fully inserted to harness clip,uploaded picture,inserted lead fully to harness clip"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78741
Luis
Job Details: 10/06/2022
3151#Arrived on site for not dispensing water. Found loose connection at ui harness reinstalled harness tested water dispenser unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/06/2022
Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/06/2022
Arrived on site to replace sensor and control board. Replaced both parts test unit by heating to 350 and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Austin, TX 78744
Scott
Job Details: 10/06/2022
Arrived on site for oven lights not turning off . Ran diagnostic no error codes . Found shaft for door switch on lower oven latch was bent and not allowing door to make contact . Straightened rod and now light are performing normally . No other issues found. No gas leaks detected. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78747
Scott
Job Details: 10/06/2022
Arrived on site for dryer not turning and humming . Found belt broken . Rollers and felts and pulley in good shape . Replaced belt and all is checking normal. No lint build up at time of service . Job complete
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW0
Near Austin, TX 78748
Scott
Job Details: 10/06/2022
"Arrived on site for no heat dryer . Found recently replaced igniter had failed ( quick pic ) . Replaced igniter , let run a couple cycles , all checked normal . No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78737
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected range and found royal element has failed, after replacing broil element it will still not heat. Rediagnosed range and found control board has failed. After replacing control board broil element is now working properly one picture, job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM01
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite for switches not contacting and microwave cycle wil not start without pressure being appliance to the door. Alignment is good and the door seems solidly aligned.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected refrigerator and found fresh fruit evaporator is frosted over; ordrng 1 W11087438 (Evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that unit continues to leak water underneath the pantry drawers. Unit had a completely severed pantry UI harness. Water was pooling under the pantry drawers and a small amount of moisture was under the pantry UI. RC evap drain pan was warped and needs to be replaced. Unit had a good frost pattern on RC evap. Leveled unit and ensured all doors are sealing. Informed CX of this units common failures and read them the disclaimer. Will return to replace the pantry harness and RC evap drain pan. During service, drain tube needs to be cleared and condenser coils cleaned. Will require follow up. ; ordrng 1 W11170612 (Deli harness) and 2 Shims (Shims)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 10/06/2022
Arrived on site for washer not turning on as well as 3/4 of a tub full of water. On arrival confirmed issue and verified correct polarity as well as power from outlet. Found AC you receiving proper 120 V. Found AC you not sending anything more than .4/1.3 DC volts to UI panel not allowing new iPad with the turn on. Then found that drain motor was failing with no broken wires and had shorted out the main control ; ordrng 1 W11396717 (Drain pump)
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2022
"Arrived on site for ice machine not cooling or making ice. Upon arrival ran diagnostics and found no failures in hardware other than compressor not running during test. Found all pumps and condenser fan running. Found start device and overload not allowing compressor to stay on. Tried starter of loading start devices and found compressor still failing. Found unit will need a salt system repair. With the following parts WPW10605286 (compressor), W10843121 (non uv drier), W10218037 (evaporator), W10913906 (access valve).
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78731
David S
Job Details: 10/06/2022
Arrived on site to clean and install new recirculating pump and inlet valve. I replaced the valve and am ordering the pump. I cleaned the interior of the ice machine. I cleaned the condenser and kick plate. I ran a cleaning cycle. ordrng 1 W11542867 (Recirculating pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
Kimo
Job Details: 10/06/2022
Arrived onsite for refrigerator with frosting issues. Upon inspection I found that the freezer door would not shut properly Which causes an air leak that in turn causes the frost buildup on the inside of the freezer. I also noticed that the Fridge raider section door on the right side would not close properly either no matter what I do also causing the same issue as the freezer door; ordrng 2 WP2320509 (Cam)s and 2 W11177574 (SCREW)s and 2 WP2316859 (Bushing)s and 1 WPW10192907 (Freezer door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2022
Arrived on site to test unit for not cooling properly. Found frost pattern only on bottom three coils of evap. Recommend replacing compressor and evap for possible restriction. Needing 3hrs and SS tech on return visit. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 W11546692 (Evap) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Hutto, TX 78634
Maurice R
Job Details: 10/06/2022
"Arrived onsite for error F3E0. On inspection found that the wires were pinched on the oven wiring harness. 1 wire was burnt through from grounding out repaired the wire and over insulated the wires by wrapping them with electrical tape. Ordering a new wiring oven harness. Tested the unit pre heat to 350 and turning all the burners on at one time. Let run for a few minutes. No issues during testing. This unit is located at 120 KRAUSE SPRING DR HUTTO,TX. ; ordrng 1 Research (Wiring harness for oven)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. Complaint not cooling. Pulled unit out and inspected and found the compressor locked up. Will need a sealed system repair. Office to schedule for sealed system repair when parts are available. Turned power off to unit at breaker panel. Informed property manager. No water leaks present during service. 5708 (door code to main building.) Will need follow up. ; ordrng 1 WPW10143759 (UV DRYER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11578031 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is freezing fresh food. Got temps from RC 20? FC -10?. Called techline and spoke to Butch SR#7734760826 and suggested to replace main board and UI on side and Orion board. Parts are not available and have no eta. Office to contact CX when parts are available and reschedule to return. There was construction going on in the kitchen and CX asked us to leave refrigerator pulled out from cavity. No leaks where observed during service. ; ordrng 1 W11574770 (Control) and 1 W11574767 (Sparsh UI) and 1 W11574766 (Triton UI) and 1 W10917313 (R RC door gasket) and 1 W11567409 (Orion board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Paul
Job Details: 10/06/2022
JM: Arrived onsite to inspect washer making squealing noise during spin cycle. I found that the basket was sitting against the back left side of the chassis. I tested the suspension and the basket stopped bouncing within around 2-3 bounces. I leveled the unit and the basket is still against the back left side of the chassis. I put the unit into a diagnostic cycle and could not reproduce the noise. I manually tested the spin cycle and after 5 minutes I still could not reproduce the noise. Ordering new suspension and will use the belt and cam on the return visit. Office to RS.; ordrng 1 W11130362 (Suspension rod ASSY)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Temple, TX 76502
David Z
Job Details: 10/06/2022
"Arrived on site to diagnose refrigerator that is not making any ice. Examined unit and found it dumps, but does not fill. Pulled icemaker and found the fill tube and cup frozen solid. Per service pointer W11560805 we need to replace fill tube, icemaker and valve. Office go schedule when we have all 3 parts. ; ordrng 1 W11397137 (Icemaker) and 1 W11455388 (Inlet Valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2022
Arrived on site to test unit for acting erratic. Found control needs replaced. Verified with claims unit is within warranty. Office to reschedule. ; ordrng 1 W11616491 (Control)