Service History 40

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cedar Park, TX 78613
David S
Job Details: 07/31/2021
Arrived on site for water leaking into fresh food section. I inspected the unit and work area. I found water under the crisper draw. I inspected the drip pan and it is now warped. I gained access to the drain tube in the back of the unit. I found it sealing against the cabinet. I removed the drain tube and found a partial restriction. I cleared the restriction. I attempted to fish a wire up the drain tube in the cabinet and it would not go past a couple of inches. I used a long screw driver and found the same thing. The insulation around the drain tube has collapsed causing the unit not to drain properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FKS01
Near Austin, TX 78730
Luis
Job Details: 07/31/2021
"Arrived on site for cooling complaint. Per customer unit cools but temps rise with doors open,top panel off found excessive heat from condenser coils,found condenser fan not running diagnosed unit will need a new fan assembly parts; ordrng 1 W10181323 (Condenser fan)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near New Braunfels, TX 78130
Noah D
Job Details: 07/31/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found no visible burns, tested element and found no continuity. Replaced element and tested. Heat returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 07/31/2021
Arrived on site to install insulation kit per service pointer W10917778. I gained access to the interior of the door and installed the insulation strip. I reassembled the door.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for washer losing power or not operating. Upon inspection I found the unit to be stacked with a dryer on top. I will need to order a 2nd technician for assistance in the repair. Office to R/S. REQUESTING 2 MAN JOB. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX00
Near Austin, TX 78739
Luis
Job Details: 07/31/2021
"Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern frost on only first couple coils removed compressor cover found corrosion on exchanger diagnosed a leak at exchanger in liner sealed system will need to be rebuilt
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Andice, TX 78628
Jonathan
Job Details: 07/31/2021
Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit has front plastic tear drop. Informed customer when removing front plastic it is mostly likely some of the clips will break. Customer understood and wants to continue with repair. Disassemble dryer and test guide wheels. Recommend to replace other 3 guide wheels while serving. Removed failed guide wheels and pulley. Removed lint from unit. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite to install previously diagnosed parts. I installed the cam and belt. I tested the unit and during spin the unit make a noise consistent with 2 parts of the drive system rubbing against each other or the bearing in the gear case has failed and is throwing everything off center. I am ordering a gear case and drive system components to complete the repair. The customer had concerns of the unit not filling with enough water. I tested the units inlet valve and it seemed to be ok but I will order a valve JIC. office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W11038689 (Valve) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11497303 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
"Arrived onsite to install previously diagnosed parts. I accessed and installed the damper, filter housing, dual valve and inlet valve. I tested the unit and it is working as designed at this time. I advised the customer to monitor the unit over the weekend for ice production. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for cooktop sparking while lit and not turning off. Upon arrival I confirmed the complaint. I removed the cooktop and found evidence of a spill over on the 2 modules in question. The unit is working as designed at this time and no more constant sparking. No gas leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Jonathan
Job Details: 07/31/2021
"Arrived on site to,install previous diagnosed parts. Found screw same as the ones that are in unit. Found no indention on lid for screw and not able recess. Correct the lid (see SD-pic) and added screws. Check lid operation, all tested good. No water leaks detected during service."
We serviced a
KENMORE WASHER
Model 796.4107231
Near Cedar Park, TX 78613
David S
Job Details: 07/31/2021
Arrived on site for washing machine having error code OE. I inspected the unit and work area. I found the drain pump impeller has separated from the motor. The customer agreed. I gained access to the drain pump and replaced it with new. I reassembled the unit and put it through a diagnostics test. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Georgetown, TX 78628
Jonathan
Job Details: 07/31/2021
"Arrived on site or refrigerator freezer and top RC lights out. Inspected unit and work area. Gained access to freezer LED module and bypassed circuit. Found failed module. Removed module and installed new. Tested light and door operation. Found FC door handle loose. Tighten door handle. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS03
Near Dripping Springs, TX 78620
Andrew
Job Details: 07/30/2021
"Arrived on site to replace high voltage and door springs. Replaced mag, cap, diode, transformer, fuse and door springs. Tested unit, unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78724
Scott
Job Details: 07/30/2021
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78724
Scott
Job Details: 07/30/2021
Arrived on site for load still wet at end of cycle . Ran diagnostics got long fill error code . Checked sensor and pressure hose both checked normal. Replaced valves . Ran diagnostics all checked normal. Did find tenent is using non HE detergent. Instructed on HE usage . No water leaks detected at time of service. Job complete
We serviced a
GE DRYER
Model GTD84ECSN0WS
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite for dryer not heating. Upon inspection I found good voltage and polarity at the terminal block. I removed the vent and tested temperature output. I found the unit getting up to 160 and cycling as designed. I ran diagnostics in special mode and found the vent test indicator would flash then turn off with the vent disconnected. I re connected the vent and ran the test again. The vent test light did not turn off indicating a blocked vent according to the tech-sheet.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV00
Near Round Rock, TX 78681
Jonathan
Job Details: 07/30/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found RC evaporator majorly frozen. Performed diagnostics mode and tested defrosting operation and found RC thermistor out of range. Will need to replace RC evaporator harness assembly, control and possibly evaporator drain pan. After repair will place nit in basic defrost mode. Spoke with customer on defrosting unit at least 24 hours before service and had customer sign defrost waiver. Informed customer to place towels around unit. ; ordrng 1 W11087438 (RC EVAP HARNESS ) and 1 W11457241 (DRAIN PAN)"
We serviced a
WHIRLPOOL OVEN
Model KFID500ESS02
Near Lakeway, TX 78734
Leonardo
Job Details: 07/30/2021
Arrived on site to test unit for damaged cooktop and lower oven doors. Found both parts damaged ordering parts office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Cliff
Job Details: 07/30/2021
"Arrived on site to diagnose a dishwasher that is not cleaning properly. Found heavy mineral deposits in unit, and advised customer on best cycles and options for best performance. Also advised homeowner on best cleaning procedures to deal with deposits in unit. No further repairs needed and no leaks were found at time of service."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Uhland, TX 78640
Jacob
Job Details: 07/30/2021
Arrived onsite for unit not draining the water fully. Checked the drain hose and drain hose was good. Let customer know that water at the bottom of the sump and motor is normal as it is there to keep the seals moist. Called tech line. Said that some water is normal at the bottom of the sump and motor. That if unit is not used the water left inside will start to smell and to run the unit once a week with cleaning products to help keep the smell out.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78750
Luis
Job Details: 07/30/2021
Arrived on site for loud noise from left side door. Installed extension and bracket noise still present removed extension found hinge square corners rounded allowing extension to rotate around hinge. Ordering hinge.; ordrng 1 WPW10485980 (Hinge door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/30/2021
Arrived on site to test unit for door not closing. Test unit and found striker not sitting correctly. Secured striker test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78724
Scott
Job Details: 07/30/2021
"Arrived on site for fan motor not running . Tested fan , would hummm but not blow . Found large piece of plastic stuck in there . Removed obstruction. Fan works and unit is heating . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78665
Jonathan
Job Details: 07/30/2021
Arrived on site for dishwasher leaking out the back per customer. Inspected unit and work area. Pulled unit out and found signs of water dripping from heater connection. Tested heater nuts. Performed diagnostics mode and checked fault codes. Found fault code F10-E1 dispenser error. Ran test mode and found still leaking at element. Mead resistance on element at 14.9 ohms. Removed element and installed new gaskets on element. Performed diagnostics mode and found unit still leaking. Will need to replace heating element assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Georgetown, TX 78633
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator water dispenser stopping in the middle of dispensing. Upon further inspection, the customer advised that the water dispenser worked for about a day then went back to intermittent dispensing. I inspected the left door hinge that was recently replaced and it is operating as designed. I placed the unit in diagnostics and tested the water dispenser and door switches in tests 73, 74, & 96 and all tests passed. I found the UI display, located on the side of the left RC door, had digits missing. I contacted techline and spoke to Austin and advised of my findings and Austin advised to replace the main UI on the front of the left RC door and the UI on the side of the door. I am ordering the UIs and office to schedule return service. No water leaks observed during service.; ordrng 1 W11456121 (UI) and 1 W11314429 (Panel UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Hutto, TX 78634
Jonathan
Job Details: 07/30/2021
"Arrived on site to install previous diagnosed part. Removed failed module and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Austin, TX 78721
Scott
Job Details: 07/30/2021
Arrived on site replaced ice maker . Ran harvest all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78726
Justin
Job Details: 07/30/2021
Arrived on site for a dishwasher with a damaged rear brace. Upon further inspection I found the rear brace bent and the front braces also bent. Office to reschedule.; ordrng 1 WPW10681506 (Tub) and 1 CNOTE (2 HOUR)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78729
Matthew
Job Details: 07/30/2021
"Arrived onsite for washer making noise in spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and noise was noticeable in the spin cycle. Ran individual spin test and last about 3-5 seconds in the beginning. Called tech line for assistance. Recommended replacing gearcase, motor, cam and belt. SR#7731382497 due to replaced parts being worn again. Potentially warped shaft causing issues to repeat. Office to reschedule. Ordering gearcase and bringing back cam, motor and belt.; ordrng 1 W11035747 (gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Austin, TX 78717
David S
Job Details: 07/30/2021
Arrived on site for fridge not having water. I found the supply line kinked. I filled the reservoir and checked all lines. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW03
Near Austin, TX 78735
Kevin
Job Details: 07/30/2021
"Arrived on site and inspected washer and found motor is running but basket is not spinning, removed rear Panel and Found belt is frayed ; ordrng 1 WP8540101 (Belt)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite for dryer not heating. Upon inspection I confirmed the complaint. I accessed the terminal block and found the L1 wire on the power cord burned in half. I found the damage affected the terminal block on that L1 side. I replaced the terminal block and advised the power cord would not be covered under warranty. The customer agreed so I replaced the cord and tested the unit. The customer advised me that the timer does not advance most likely from the power cord failure shorting the timer. I replaced the timer and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Kayman
Job Details: 07/30/2021
"Arrived onsite to install previously diagnosed parts. I installed the main control, console, vent fan, vent fan harness, gasket, drain pump and I shortened the length of the existing drain hose to ensure good draining. I was not able to test the unit due to the kitchen being remodeled and not connected to power or water supply. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS
Near Round Rock, TX 78665
Jonathan
Job Details: 07/30/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found spray arm clogged with food items. Performed diagnostics mode, no fault codes stored. Monitored test cycle and found all components functioning. Cleared food items from spray arm. Spoke with customer on running cleaner through unit once month as user care guide states. Spoke with customer on soap usage with home water softener. All tested good. No water leaks detected during service."
We serviced a
KITCHENAID OVEN
Model KODE500EBL00
Near Austin, TX 78746
Kevin
Job Details: 07/30/2021
Arrived on site and inspected ovens and found F1E0 showing on display spoke with techline and they recommended replacing control panel. ; ordrng 1 W11087451 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Lakeway, TX 78738
Andrew
Job Details: 07/30/2021
Arrived on site to test unit for not washing correctly. Found actuator was not attached to shifter. Attached and secured shift actuator to shifter with zip tie. Needing actuator to fix issue. Office to reschedule.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=51 degrees. Removed the FC evap cover and found the unit was in defrost mode. Placed my gauges on the compressor and drier and monitored pressures. I found the pressures equalized. Cycled power to the unit and monitored pressures again and found them out of range. By my readings, there is a restriction in the system. I am ordering the evaporator and UV dye drier and CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 WP2188822 (FC evaporator) and 1 Wpw10143759 (UV drier) and 1 CNOTE (2HR JOB) and 1 W10309988 (Compressor kit)"
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Austin, TX 78754
Scott
Job Details: 07/30/2021
"Arrived on site for scraping noise . Found Bobbie pin in rear seal . Removed pin , checked felt is still in good condition. No lint build up at time of service. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and the water came out and went to a trickle. I tested the ice maker fill tube and it did the same. No water filter is being used due to the home having a filtration system. I placed the unit in diagnostics and tested the door switches and water dispenser and the water came out in a trickle . I am ordering the inlet valve, dual valve, filter head and filter head heater. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10865826 (Inlet valve) and 1 W11535162 (Dual valve) and 1 W11024084 (Heater) and 1 W11024083 (Filter head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Waco, TX 76710
Jonathan
Job Details: 07/30/2021
"Arrived on site for a refrigerator that still dispensing water as the ice dispenser is pushed. Inspected unit and work area. I called Whirlpool Techline and spoke to Steve SR# 7731386425. He had me disconnect the water pedal from the user interface and test the unit. Found the unit not dispensing water when the ice paddle was pushed. As soon as the water pedal was connected to the user interface, found the water dispenser activated when the ice dispenser was pushed. He had advised that based on that information, the issue is with the water bottle and having a shorted wire.. Ordering the paddle and will return with a Control. Office will need to contact the customer about a refund for the difference between the original quote.. ; ordrng 1 W10317253 (pad)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Waco, TX 76710
Jonathan
Job Details: 07/30/2021
"Arrived on site for a refrigerator that?s dispensing water when the ice switching impressed. Inspected unit and work area. Confirmed customers complaint and found an ounce of water being dispensed when the ice button was pressed.Replaced user interface and test at the unit. The unit began working as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near New Braunfels, TX 78132
Andrew
Job Details: 07/30/2021
"Arrived on site to replace previously diagnosed valve. Replaced valve and water is now filling significantly better, but not quite where Id would like it to be, removed filter to show customer where I would like water flow to be. So recommended running cleaning cycle before putting filter in. Left old filter out to have customer monitor the improvement in ice production and to prove filter is indeed needed. Removed water lines and ensured lines were all cleared. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78717
Justin
Job Details: 07/30/2021
Arrived on site for a dishwasher with the top rack not closing. Upon further inspection I found the right side adjuster broken.Upon removing the adjusters I found the right side adjuster positioning clip missing. I installed the new adjuster and zip tied the spot where the positioning clip should be. The unit will still and is now working as designed. The customer approved of the repair.
We serviced a
GE OVEN
Model JTP15BA4BB
Near Georgetown, TX 78633
Lou
Job Details: 07/30/2021
"Arrived on site to inspect wall oven not turning on. Upon further inspection, the customer advised that theyve tried turning the unit off at the breaker and the unit failed to turn on, but the light and display still work. I pressed all buttons and the only one to respond was the cancel button. While researching the control panel, the unit beeped and I see the Bake and it came on. After approximately 1 minute, the unit shut off. I found that the main control and control panel have been discontinued. I advised the customer thats we could have the main control rebuilt, but with the control panel being discontinued, I could not guarantee that the rebuilt control would pair with the current control panel.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Cedar Park, TX 78613
Kayman
Job Details: 07/30/2021
Arrived onsite to install previously diagnosed parts. I installed the drive system and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Round Rock, TX 78665
Wesley
Job Details: 07/30/2021
Arrived onsite and cleared lint out of the dryer to improve airflow and drying performance. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite for washer not operating. Upon inspection I found F7E6 stored in the unit. I accessed the drive system and found the actuator had slipped out of the cam and would not allow the unit to spin. I corrected the shifter and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. In the event of a call back please send actuator. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78717
Justin
Job Details: 07/30/2021
"Arrived on sight for a washing machine being non responsive. I checked voltage at the wall, control, and VDC to the fascia. All checked good. This indicates a faulty fascia. I installed the new fascia assembly and the unit became responsive. I put the unit into diagnostics mode and found stored error codes F9E9 which is not on tech sheet, F7E6 for motor circuit open, and F0E7 for load detected in self clean cycle. I cleared the error codes. I then ran a test cycle and found it ran through as designed. I gained access to the bottom of the unit and found no sign of gear case oil. I manually activated a high spin and agitate. Both ran as designed. The unit is now working as designed. No leaks observed at the time of service. "
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Leander, TX 78641
Lou
Job Details: 07/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the diode and transformer and tested. When the heating components came on, the unit fuse blew out. I replaced the fuse and retested the unit while plugged into a different outlet and again the fuse blew out. I removed and replaced the magnetron and retested and again the fuse blew out. Using my jumper wire, I jumped the filter board and the unit operated for approximately 5 seconds and tripped the breaker. I tested the unit by unplugging the transformer and the unit remained on, but didnt heat. I am ordering the main control, capacitor, magnetron, diode and another transformer and 6 fuses. Returning tech will need to replace the capacitor and fuse and test before replacing other parts. Unit left unplugged for safety. ; ordrng 1 W11256462 (Diode) and 1 W11493408 (Transformer) and 1 WPW10693025 (Magnetron) and 1 W11342846 (Main control) and 1 W11335495 (Capacitor) and 6 W10138793 (Fuse)s"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5230BDS
Near Kyle, TX 78640
Jacob
Job Details: 07/30/2021
Arrived onsite for unit not allowing the filter to drop out when unlocking the latch to release the filter. Looked at the unit and let customer know that the filter is snug like that from the factory.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KS0
Near Kempner, TX 76539
Tyler
Job Details: 07/30/2021
Arrived on site for refrneeding previously diagnosed sealed system. Upon arrival I found unit had lost all refrigerant when I tried recovery. After removing old and putting in new compressor up dryer and evap coil. During after pulling vacuum and holding with no leaks for 10 minutes I recharged unit with 5.25oz of refrigerant and found after 10 minute run time that unit had fluctuating psi lvls (5 to -10 L.side/150-200 H.side) tried recovered charge then re-vacuumed system for 20 minutes. Recharged system and got same results. Findings showed a floating restriction with system that cant be pulled out.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite for dishwasher not draining and leaking p. Upon inspection I found water sitting in the tub. I engaged diagnostics and fund F6E4 stored in the unit. I found the customer has a R/O system under the sink which has a line routed to the drain line of the dishwasher. I let diagnostics run through and found the unit is working as designed with no leaks. I advised the customer that due to the installation of the R/O line it can cause back filling into the dishwasher. I also showed them the correct positioning of that line to ensure there is no more back filling and advised they would need to get a plumber out to re route the line. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00N
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/30/2021
"Arrived on site to replace previously ordered parts for refrigerator. Preformed sealed system diagnosis per tech sheet and found refrigerant leak in system. Compressor, rc evap, and fc evap to all be replaced to repair unit. Office to schedule return appointment for 3 hours.; ordrng 1 W10865322 (Evaporator) and 1 3hourjob (3 hour job) and 1 W11035643 (Fc evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Austin, TX 78728
Luis
Job Details: 07/30/2021
"Arrived on site. Installed parts previous tech diagnosed,replaced compressor and evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good found fan not running checked voltage voltage at harness ordering fan motor ; ordrng 1 WPW10276647 (Evap fan) and 1 W11035752 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Luling, TX 78648
Noah D
Job Details: 07/30/2021
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS0
Near Kyle, TX 78640
Jacob
Job Details: 07/30/2021
Arrived onsite for unit not heating. Looked at the unit and found that the control was not displaying the numbers correctly and the right hinge to the door was no allowing the door to open correctly. Changed out the control and tested the unit. Unit tested good. Ordered both hinges just incase. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Kyle, TX 78640
Kevin
Job Details: 07/30/2021
"Arrived on site and found low ice production, I attempted to cycle icemaker manually and motor is not moving. Removed Icemaker and Found funnel is partially blocked with ice,after replacement icemaker cycled immediately and filled with water, job complete."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Austin, TX 78727
Justin
Job Details: 07/30/2021
"Arrived on site for a dryer with the lint light not turning off. Upon arrival I tested the unit and its airflow. The unit is heating as designed. With the vent on, the unit had poor airflow. With the vent off, it had good airflow. I then gained access to the interior of the unit. I found no excess lint build up inside, nor in the blower wheel housing. The customer was also concerned about a burn smell. I found no indication the burn smell came from the unit. The unit is working as designed. The unit also had no error codes. I advised the customer on my findings and showed him with the vent test kit how he had good airflow with the vent off, and bad with the vent on. I let him know this indicates an exterior wall airflow issue.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 07/30/2021
"Arrived on site for unit not powering on. Diagnosed a defective external drain pump,replaced drain pump ran diagnostics weak water flow with no filter installed defective water valve,replaced water valve. Ran diagnostics checked tubing and connections no leaks,good water flow no signs of water leaking and pump drained water. used 1 W10897719 (Water valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Noah D
Job Details: 07/30/2021
"Arrived on site to inspect unit for not agitating , upon inspection found the unit has the incorrect actuator,checked my parts and was sent the incorrect actuator, ordering new model. Office to reschedule ; ordrng 1 W10815026 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Austin, TX 78728
Justin
Job Details: 07/30/2021
"Arrived on site for a wall oven with its console being intermittently unresponsive. Upon arrival the customer walked me through what was happening on the console. He was worried about the +2 min, +1 min, and +30 sec buttons not functioning correctly for the MW. He found that these buttons are sometimes unresponsive; when they are responsive, these three buttons will sometimes take you to a different option. The customer also stated that the unit had randomly thrown some sort of error on the screen. I put the unit into diagnostics mode and found no stored error codes. I called techline and spoke to Joel and received SR# 7731381386. Joel referenced the user care guide on proper operation. He informed me that the +2, +1, +30 buttons for the MW should only be used while the MW is running. We found these three buttons were the only buttons the customer was worried about, and the only ones acting out per customer worries. The customer had been using them before running the MW. I ran the MW and found these buttons no longer acting erroneously when pressed. Joel recommended letting the customer know it is as designed and not to install any part. We also found the unit not connected to WiFi. Joel also recommended connecting it to get any software updates.
We serviced a
WHIRLPOOL FREEZER
Model KBSN602EPA01
Near Austin, TX 78738
Andrew
Job Details: 07/30/2021
"Arrived on site to test unit for lights not working found top right FC module was bad, also found top left RC module was bad. Replaced modules, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Georgetown, TX 78628
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps,in the FC=7 degrees. I placed the unit in diagnostics and tested the ice maker in test 120 and it harvested as designed. I removed the ice maker and found the fill tube heater harness damaged. I removed and replaced the fill tube heater assembly and secured the wires to the top of the ice maker housing with foil tape and retested. Unit is operating as designed. I cycled power to the unit. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 253.6008241
Near Austin, TX 78723
Scott
Job Details: 07/30/2021
"Arrived on site , replaced fan blade . All is checking normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 07/30/2021
Arrived onsite and found failed pump and motor. Replaced pump and motor. Unit is now operating as designed. All else checks good. Advised customer on repair. ; ordrng 2 WP8268961 (Pads)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Round Rock, TX 78665
Jonathan
Job Details: 07/30/2021
"Arrived on site for dishwasher upper rack broken. Inspected unit and work area. Found left adjuster broken. Replaced both adjusters and tested rack operation. Tested good, unit is not in installed at time of service."
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Austin, TX 78750
David S
Job Details: 07/30/2021
Arrived on site for dryer not tumbling but heating. I inspected the unit and work area. I tested the unit and set the timer to timed dry. Before I could hit the start button the dryer started to heat up. I gained access to the heating element and found it stuck to the chassis of its housing. I separated the heating element and inspected it I found it still intact. I reshaped the heating element away from its housing so it wont make contact. I also found the thermal fuse was open because the element was heating on it own.
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW0
Near Pflugerville, TX 78660
Wesley
Job Details: 07/30/2021
Arrived onsite and replaced thermal fuse for heating failure. Unit is now operating as designed. Advised customer on repair. All else checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Austin, TX 78729
Matthew
Job Details: 07/30/2021
Arrived onsite for dishwasher leaking. Upon arrival ran cycling to test. Ran 30 minutes and could not get unit to leak. When the door was opened noticed a lot of suds in the unit. Asked customer what kind of detergent was used. Had used laundry detergent by mistake causing unit to over suds and leak from the corner. Ran empty cycle to flush unit. Instructed customer on detergent use and made recommendations for pre- measured pods/tablets to avoid over suds condition. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/30/2021
"Arrived on site to replace previously ordered parts for washer. Upon trying to remove washplate, washplate collar is not releasing from gearcase. New gearcase is needed to complete repair and office to set return appointment.; ordrng 1 W11454734 (Gearcase), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Cedar Park, TX 78613
David S
Job Details: 07/30/2021
"Arrived on site for washer not washing clothes properly. I inspected the unit and work area. I found fault code f7e5 motor fault. I gained access to the gear case and found the actuator was slipped off the cam. I reinstalled the actuator and secured it into place. I tested the unit, it is now working as designed. Job complete."
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Canyon Lake, TX 78132
Noah D
Job Details: 07/30/2021
"Arrived on site to inspect unit for making more noise then normal, upon inspection found the units wheel off center causing sound, replaced with new wheel and found it cracked, ordering new blower, office to reschedule ; ordrng 1 W1110651 (Blower)"
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Round Rock, TX 78681
David S
Job Details: 07/30/2021
Arrived on site for washer knot locking. I inspected the unit and work area. I entered diagnostics and tried to activate the lid latch. It would not lock. I replaced the lid latch and retested the unit. It is now working. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Andrew
Job Details: 07/30/2021
"Arrived on site to test unit for no ice production and water not dispensing. Found valve not opening and bladder/reservoir frozen. Thaw reservoir and replaced valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Tyler
Job Details: 07/30/2021
Arrived on site for washer needing previously diagnosed dampener rods. Upon arrival I disassembled and installed new 4 rods. After reassembling unit I ran both a diagnostics spin and normal drain spin mode and found unit no longer banging around with laundry in tub. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76705
Jonathan
Job Details: 07/30/2021
Arrived on site for a dishwasher that?s not starting. Inspected unit and work area. The customer advised that the unit is not washing out of either spray arm again. Placed Anna in Service diagnostics and found an F4 E3 (wash motor not running) error code. Ran it through an auto test and confirmed the customers complaint. Replaced pump and motor and tested the unit. The unit began working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76707
Jonathan
Job Details: 07/30/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the motor and tested the unit. The unit still would not heat. Removed the red wire off of the element and tested voltage to chassis ground. Found proper voltage coming through the centrifugal switch. Checked voltage on my line one side and found no voltage. Tested continuity through all heating elements and found the thermostat open. Replaced thermostat and tested the unit again. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model GMC305PDT07
Near Killeen, TX 76543
Tyler
Job Details: 07/30/2021
Arrived on site for walloven/microwave combo needing previously diagnosed 15 amp fuse within right side door lock circuits. Upon arrival I disassembled and confirmed fires was bad. After installing needed part I was able to reassemble and test microwave door sensor. Found unit is no longer giving door open error and is heating food as designed call complete"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Leander, TX 78641
Lou
Job Details: 07/30/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the orifice in the front right burner orifice holder being damaged, I removed and replaced the front right orifice holder and tested. Unit is operating as designed. Customer cut the board under the unit in order to get the gas line elbow up and over the board. Using my liquid gas leak detector, I checked all connections and found no leaks. No gas leaks detected during service, job completed."
We serviced a
GE DISHWASHER
Model GDF510PSD0SS
Near Georgetown, TX 78628
Lou
Job Details: 07/30/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested the unit. The valve, heater, drain pump and dispenser all operated as designed. The wash motor failed to function properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite to install previously diagnosed parts I installed the latch assembly and tested. The unit is still having light staying on issue. I called techline and they recommended replacing the harness. I replaced the main harness and realized the latch harness is separate. I will need to order the latch harness and return to replace to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11325541 (Light assembly) and 1 W11132989 (Latch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE02
Near Lampasas, TX 76550
Al
Job Details: 07/30/2021
"Arrived on site and inspected French door refrigerator cooling issues. Unit was 55 degrees in both compartments, amp draw on the black wire at the compressor was .35 , unit has been up and running for days, all fans are running. There were no oil or leaks and the FF evaporator. Unit will require a sealed system repair.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/30/2021
Arrived on site to replace previously ordered parts for oven. Replaced both glass packs and found no change. Hinges will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 4 W10639067 (Hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kempner, TX 76539
Tyler
Job Details: 07/30/2021
"Arrived on site for washer with paint damage on inner tub. Upon arrival confirmed complaint and entered diagnostics. Found no errors or failures. Replaced inner tub and reassembled, reset, and retested unit. Found no leaks during repairs and unit functioning as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78750
Luis
Job Details: 07/30/2021
"Arrived on site. Installed parts previous tech diagnosed,checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78750
Luis
Job Details: 07/30/2021
"Arrived on site for no,cool. Compressor running hot air blowing from vents diagnosed a leak in the system unit will need evaporators and compressor each ordering compressor,evaporators and 2 bins. Job will need 2hrs for repairs. ; ordrng 1 W10865322 (Evaporator) and 1 W11035643 (Freezer evaporator) and 2 W10887799 (Bins)s and 1 W11025999 (Compressor) and 1 Accessvalve (Access valve) and 1 W10843121 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY07
Near Cedar Park, TX 78613
David S
Job Details: 07/30/2021
Arrived on site for fridge not cooling properly I inspected the unit and work area. I did a temp test on the fresh food section and found it cooling at 39 degrees. I did a temp test in the freezer and found it only getting to 14 degrees. I gained access to the compressor and found it hot to the touch and pulling 1.4 amps. I gained access to the control and put the unit through a forced defrost. I found the defrost heater coming on and working as designed. I tested all thermistors and found them with in range. I spoke to the customer about needing a sealed system to repair the fridge.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78759
Matthew
Job Details: 07/30/2021
"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool service pointer, actuator must be replaced. Ordering part and office to reschedule.. ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Austin, TX 78741
Luis
Job Details: 07/30/2021
"Arrived on site for refrigerant leak. Replaced evaporator,compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Repair covered by manufacture sealed system warranty"
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near Austin, TX 78738
Andrew
Job Details: 07/30/2021
Arrived on site to test unit for no power. Found no power at outlet and L1 was not connected. Connected L1 turned breaker on and unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78717
Justin
Job Details: 07/30/2021
"Arrived on site for a dryer making a loud noise. Upon arrival I tested the unit and immediately heard a loud screech and clank. I gained access to the inside of the unit and found the motor had fallen off track, which pushed back the blower wheel. This was causing the blower wheel to rub against the blower housing, which created the noise. I re-seated the motor and strapped it down with its metal clamps. I then tested the unit for several minutes and the noise was no longer present. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Cliff
Job Details: 07/30/2021
Arrived on site to diagnose a dryer that is not heating. Found cutoff t_stat open and replaced it. All is working properly at this time.
We serviced a
GE MICROWAVE
Model JNM7196DF1BB
Near Lockhart, TX 78644
Noah D
Job Details: 07/30/2021
"Arrived on site to inspect unit for not heating or powering on, upon inspection found one of the two fuses had popped, tried to find some stock with no success, ordering filter because one sent was wrong part. Office to resc ; ordrng 1 WB02X20624 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78702
Luis
Job Details: 07/30/2021
Arrived on site customer defrosted unit unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78734
Andrew
Job Details: 07/30/2021
"Arrived on site to test unit for not washing properly. Ran diagnostics and found no issues but did hear grinding sound. Found rotor bolt was broken off in gear case. Attempted to extract broken bolt piece from gear case with no success. While drilling and using easy out bolt was chipping away bit by bit. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 07/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced main wire harness and cord provided. Tested all cooktop burners and oven functions to 425 degrees . Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Lockhart, TX 78644
Noah D
Job Details: 07/30/2021
"Arrived on site to inspect unit for not heating, upon inspection found the units door tabs bent causing interlock issues, replaced diode and interlocks with no change, tested the mag sensor and it was open, ordering sensor and returning with mag and cap. Office to reschedule ; ordrng 1 W10832024 (Mag sensor) and 1 W10832024 (Ma)"
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Austin, TX 78759
Matthew
Job Details: 07/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced worn hub. Tested unit and unit is functioning properly. No indication of water leaking. Was a onetime occurrence. No signs of needing bearings replaced at this time. Customer will monitor. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78723
Scott
Job Details: 07/30/2021
Arrived on site for washer making a clicking noise .Actuator has failed . Ordering actuator. All else checked normal . Call to set return. No water leaks detected at time of service. ; ordrng 1 W10913953 (Actuator)