Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
Karen - Georgetown, TX
Great service, Mike was prompt, very polite, and did a great job, highly recommended!
Gary - Leander, TX
Our 2 year old washing machine stopped working recently and this company was chosen to fix it. The process of engaging them was so easy, the technician, Jerry, came out, on time, friendly and was very knowledgeable. He was able to replace the parts, answer our questions thoroughly and left the area cleaner than when he started. Definitely will use this company again if needed. Thank you so much Jerry.
Great service - Five Stars
Joe - Austin, TX
Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.
Gail - Georgetown, TX
Fantastic service, provided in a timely and efficient manner.
Keith - Georgetown, TX
Punctual and friendly.
Zellmer - Temple, TX
Mike was very courteous and knowledgeable, He knew what the problem was right away.
Great service! Knowledgeable and efficient .
Lynda - Marble Falls, TX
Robert - Georgetown, TX
Mike arrived before schedule appointment. He was extremely professional and performed all work in a outstanding manner. He is one of your best employees.
Sylvia - Lakeway, TX
Gerry was very courteous.
Robert - Austin, TX
Satisfied with service
Brandon - Austin, TX
Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.
Appliance Express Customer - New Braunfels, TX
This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.
Lynn - Cedar Park, TX
Gerry work Very hard to help solve the issues with my refrigerator. Very pleased with his expertise and customer service.
Connie - New Braunfels, TX
Diego G. Was very professional and pleasant. Fixed the problem very quickly.
Microwave Warranty Repair
Cathy - Kingsland, TX
Thomas was on time and professional. Highly recommend!
Very impressed with the level of service!!
Bryan - Austin, TX
Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!
Seema - Round Rock, TX
Tommy , our repair guy , took care of both our service requests in a timely fashion . He was pleasant and answered all our questions as well .
Great service. Repair completed.
Jimmy - Buchanan Dam, TX
Mr B - Buda, TX
Very professional. Quickly diagnosed the problem and completed repairs.
Dale - Georgetown, TX
On time & completed repair quickly.
Excellent customer service
Lin - Harker Heights, TX
Very knowledgeable and excellent customer service.
Prompt! Attentive! Professional!
Leah - Waco, TX
Water Dispenser Repair
AJ - Georgetown, TX
Mike arrived in the designated time block. He went straight to work and in less than 20-30 minutes had completed the repair including writing up the invoice. He knew exactly what to do and how to correct the problem and had the spare parts to remedy the problem. He very professional , courteous and knowledgeable. This is the second time I have used Appliance Express and Mike has done them both and did an EXCELLENT job both times. I would highly recommend Appliance Express for your appliance repairs.
Scott - Lampasas, TX
Excellent service. Tommy was great!
Great warranty service
Mr. Cornelius Weber - Georgetown, TX
Jonathan is very knowledgeable and answered all of our questions. He and the staff team do a great job!
Nice man. Knew his assessment
Richard - Meadowlakes, TX
Sherlock Holmes Repair
kirkdclennan - Austin, TX
Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.
Customer fulfillment was shown today by Jonathan. He immediately did trouble shooting and repaired my dishwasher
MsRita - Round Rock, TX
Jonathan is knowledgeable and explains about appl. Customer friendly and even recommended what soap to use. Cleaned up his mess and when job was complete gave reference card. Very efficient and accurate. Jonathan was totally Awesome
Juarez - Temple, TX
He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.
Brad - Liberty Hill, TX
Don - Georgetown, TX
John - Meadowlakes, TX
Very satisfied Answered all my questions and made appropriate changes
Marek - Temple, TX
Clay - Austin, TX
Mike & Sue's Reefer
Mike - Austin, TX
Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.
Gloria - Georgetown, TX
The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.
Andrew - Austin, TX
Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.
Caldwell - Belton, TX
Mike was great. Professional, punctual and great service.
Quick courteous service
Arizola - Temple, TX
I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.
Chris - San Marcos, TX
Joel - Leander, TX
Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.
Shirley - Austin, TX
Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.
Mrs flores - Bastrop, TX
Very professional, and fast services.
Deboom - Canyon Lake, TX
Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.
Mr - Austin, TX
Carlos is experienced and professional and always on time
Washing machine repair
Josh - Austin, TX
Very fast diagnosis and repair process.
Great job very informative
Marta - Leander, TX
Lu - Georgetown, TX
Cheryl - Georgetown, TX
The service person was very professional and knowledgeable.
Very Knowledgeable Technician
Jan - Lago Vista, TX
Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.
James - Georgetown, TX
Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.
Outstanding customer service
Margaret - Austin, TX
Daphne - New Braunfels, TX
Excellent tech identified problem quickly
Cliff was outstanding!
Julia - Austin, TX
Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!
Very good service and repairs
Ron - Seguin, TX
Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks
Balser - Buda, TX
Great service..friendly technician
Robert - The Hills, TX
Technician really took the time to understand the problem
David - Lakeway, TX
Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.
Mr Jerome - Austin, TX
Showed up on time. Explained everything. In and out no problem!
Craig - New Braunfels, TX
Great service! Very professional and courteous.
JennaF - Austin, TX
The technician was fantastic! Very friendly, unobtrusive and prompt.
Sheri - New Braunfels, TX
Mr - Round Rock, TX
Santana - Temple, TX
Michael did a great and fast job.
Thorough and Professional
Tracy K. - Austin, TX
We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.
Karen Mathews - Austin, TX
Cost more than I expected
Anna - San Antonio, TX
A great experience...I had a lot of questions and Connor answered all of Good Morning!. Very professional , smart and most helpful.
John - Leander, TX
My technician Jerry C. was Great! He was throurgh,personable and professionable!!!! GREAT SERVICE! Recommend highly!!!
Awesome and fast service
Carla - New Braunfels, TX
Richard - New Braunfels, TX
Diego very courteous a knowledgeable. You have an excellent employee here. Thanks for a job well done.
Mike provides excellent appliance service
David - Georgetown, TX
Mike from Appliance Express is very good at problem diagnosis and solution. An outstanding serviceman.
Very courteous, professional and knowledgeable.
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Competent, efficient service.
Savage - Georgetown, TX
Technician was polite, communicative, thorough. Good job!!
MrLevy - Georgetown, TX
Jonathan was efficient, and skilled. The repair was accomplished quickly and wonderful clean up.
Joana - Jarrell, TX
Good price, awesome service
Connie - New Braunfels, TX
Ryan - San Marcos, TX
Gottardy - Bulverde, TX
I was happy with the new cook top. Thanks! If this one doesn't work out, I hope to upgrade with another one and just paying the difference. For n ow, it's all good.
Adam - Leander, TX
Jerry is awesome!
Service Technician is the best
Theresa - Georgetown, TX
Mike is an awesome technician- fast, knowledgeable, and friendly! I will continue to use Appliance Express for my repairs.
Mrs - Garfield, TX
Excellent service & Thank you!
David - New Braunfels, TX
He was great and very efficient
William - Canyon Lake, TX
Great Service and Communication!!!
Rebecca - Georgetown, TX
I have worked with previous companies and I will say this was one of the best ever! The company was clear in communicating my appointment time and what I should expect. It happened just like they said. It was truly refreshing to have a company value my time and was willing to work very hard to communicate with me. Awesome!
Leonard - Converse, TX
Michael - Georgetown, TX
Very nice service man. Timely and caring
Janie - New Braunfels, TX
Mrs. Leslie Banks
Mrs Leslie Banks - Lockhart, TX
Excellent service. Courteous repair guy. Helpful info about using my washer, cleaning washer. Calling into get appointment took over an hour on hold. A real bummer.
Leo was great to work with!
Reagan - Austin, TX
Lanatasha Thomas - Elgin, TX
Jared - Round Rock, TX
Wesley was awesome. In fact all three visits I have had from this company have been top notch! I am very impressed. I do not say that lightly!
Excellent Customer Service by Joseph Cordell
Malhotra - Austin, TX
Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!
On time and very friendly!
Shamila - Spicewood, TX
Excellent, fast, competent service
MrGossett - Round Rock, TX
Will use Appliance Express again. A little hard to reach by phone, but super service after that. Appreciated Jonathon's competence and demeanor.
Hicks - New Braunfels, TX
Daniel is an engaging, efficient, knowledgeable technician. He asks what is the problem, explains what the problem is and how to repair it, as well as how long it should take to repair. If parts are needed, he explains why he cannot repair it that day and lets you know when he will be back with parts. Trustworthy is the word that describes his work ethic.
Tom L - Lakeway, TX
Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.
Very pleased with Appliance Express
David - Lakeway, TX
Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.
Prompt, courteous service! Washer back to normal. Thanks.
Bob - Austin, TX
Pam - San Marcos, TX
Deborah - Austin, TX
prompt & great service
Rama - Austin, TX
only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.
Brenda - Georgetown, TX
Nichols - New Braunfels, TX
Prompt, efficient service
Gregory - Georgetown, TX
John - Lakeway, TX
Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.
Campbell - New Braunfels, TX
The office staff (Susan) and the technician (Daniel) were very professional, on time, and did a great job!
MeTrinh - Round Rock, TX
These guys are prompt and professional!
Hawthorne - Liberty Hill, TX
Mrs Haley - Bastrop, TX
Nice professional respectful person
Ms Jeanette Holt - Bastrop, TX
Jetwa - Round Rock, TX
Mr joe - Austin, TX
Timely and Reliable Service
Kay - Burnet, TX
Amy - Georgetown, TX
Mike from Appliance Express called before his appointment to let us know when he would arrive. He then arrived on time, completed the repair very quickly and did not make a mess in the process. Highly recommended!
Emily - Georgetown, TX
Wonderful service technician. Polite, efficient and on time
Sharon - Georgetown, TX
Customer - Round Rock, TX
Built-in refrig alarms
Dailey - San Antonio, TX
Well prepared for service call. Had all necessary/required parts. Installation quick; technician very professional.
Elisha - Spicewood, TX
Professional & Courteous
Sandra & Jay - Georgetown, TX
Mike did a Very good job in repairing our microwave. We were very pleased.
Sabine - Austin, TX
Clif did a great job with install, and was friendly and informative.
Sindy - Leander, TX
Jonathan Short was, Kind Courteous and very professional. He did a great job! Thanks to him, you have a new loyal customer.
Kimberly - New Braunfels, TX
Excellent,professional and prompt!
Will - Belton, TX
Repair tech arrived on time. He was professional, polite and knowledgeable. He had the ice maker back up and working in less than an hour.
Tony - Marble Falls, TX
Great service, very friendly, good with our dog
Nancy - Marble Falls, TX
I would recommend this service
Professional repair guy, on time and fast service.
Cheryl - Highland Haven, TX
White - New Braunfels, TX
Explained everything, replace what needed to be replaced in a very efficient time. Very courteous
A& great service & attitude both
Bill - Spicewood, TX
A &. Great service & attitude both
Rita - Lakeway, TX
The technician was personable informative and solved the problem. He is wonderful!
Richardson - Georgetown, TX
Mike did a great job
Dugger - Robinson, TX
Thank you for being so prompt and pleasant
Ms Shaun - Round Rock, TX
Jonathan Short was on time for the appointment, courteous, and professional. He provided quick and excellent service, as well as tips for future reference. If I have any problems in the future, I will be calling Appliance Express!
Great Service Tech
Tammy - Waco, TX
Mike has been coming out to Haven South ,doing all the warranty work for our Whirlpool appliances .I will continue to use him for future repairs .
Top Shelf Service!
Mark - Austin, TX
Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!
Latisha - Austin, TX
Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.
Veronica - Spicewood, TX
Appreciate the convenience of scheduling and the reminder. Clif was pleasant and knowledgeable. Would use Appliance Express again if the need arose.
Terrific Home Service Representative
Rosemary - Georgetown, TX
Steve called prior to arriving. He announced himself before I opened the door. I felt more secure with this introduction. Steve worked on my washer 1st & told me the cold & hot hoses were reversed. He corrected this for me. He also said that there was too many suds. Guess that is why I buy detergent so often. I will correct the amount I use & save money. He confirmed that the washer is spinning correctly. Steve then took apart my dryer, showed me the dirty buildup inside & proceeded to vacuum the inside. It looks so clean now. I did myself a favor by calling Appliance Express & was very impressed they sent Steve to my home to ensure my appliances will work more efficiently. He is a very confident & pleasant man.
Curtis F - Austin, TX
Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.
James - Austin, TX
Everything went smoothly. Very nice service and repairman!
Luis was provided prompt, outstanding service
Mr Timothy - Austin, TX
Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.
Hoffmann - Waco, TX
Very good setvice
Reed - Lago Vista, TX
David - Georgetown, TX
Extremely satisfactory service.
Janet - Jonestown, TX
Jennifer - Austin, TX
Clif was very knowledgeable and super helpful fixing our washer issue.
Mrs - Austin, TX
Dale Adams - Hutto, TX
Jonathan was on time for the appointment. He was dressed in business attire looking very professional. He quickly diagnosed our problem and gave us excellent advice to keep from it happening again. I could not be more happy with the service he provided.
Thank you, Mike!
Anderson - Belton, TX
Mike explained numerous things about my washer...he was very thorough and patient with my questions...ONLY concern----- I called Whirlpool on Monday ( washer was under warranty) & was referred to Appliance Express. They gave me a window of time from 1-4 on Friday. On Thurs., I rec'd an email stating a tech would arrive Fri between 3-6. At 3 p.m. Friday, a lady from AE called to cancel the appointment & reschedule it for Monday morning....I was not thrilled to have to wait a full week to get some help.....However, Mike did arrive promptly Mon. morning and took care of the situation. He was excellent.....The one week wait was not soooo excellent!
Mr Aaron - Round Rock, TX
Jonathan was very knowledgeable about my Whirpool appliances.
Ryan - Round Rock, TX
Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.
Cheryl - Burnet, TX
Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.
Great job Mike
Hering - Temple, TX
We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.
Lori - Lakeway, TX
Rodney - Leander, TX
Tony the technician was very polite and new what he was doing. Great service
Carla - Smithville, TX
Carlos did excellent job, courteous and knowledgeable.
Janis - Buda, TX
Very pleasant young man who came to my house to do the work.Quick and efficient
Nealy - Temple, TX
On time and knowledgeable
Robbye - Georgetown, TX
They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.
Doris - Austin, TX
My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.
Very knowledgeable and customer oriented!
Mom - Austin, TX
We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.
Great prompt service
Carl - Round Rock, TX
Jonathan was very efficient and courteous.
JennAir Steam Oven
Jenn Air Cook - Austin, TX
My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.
Robert - Leander, TX
Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.
Shawna - Austin, TX
Lynn - Burnet, TX
Very professional. Prompt. Would use again.
knowlegeable and efficient
Chadwick - Temple, TX
We were very satisfied with the service Mike performed in getting our washer repaired. This included the advice he gave us in deciding what we needed to do to remedy the problem. He was well trained, professional and friendly. And I would definitely recommend Mike and your company to friends and neighbors.
Barbara - Blanco, TX
Was on time and was very quick
Appliance Service Call
Mark - Jarrell, TX
Very nice to have a technician that showed up on time and took personal interest in ensuring that we were fully satisfied with the repair and went above and beyond to ensure we were familiar with how to optimize and properly maintain our appliances.
Ted - Temple, TX
Marshall - Temple, TX
Mike Gomez did an outstanding job in taking care and repairing my new refrigerator.
Tami - Pflugerville, TX
On time, courteous, knowledgeable----great experience.
Great service, very knowledgeable technician
Mario - San Antonio, TX
Fast service, very thorough, very knowledgeable technician explained the problem very well.
Laura - Round Rock, TX
On time, knowledgeable, friendly, efficient and thorough!
Mary - Austin, TX
Connor completed a full job. 100 % great service. Explained it well. Thanks so much!
Jean - Georgetown, TX
Steven is an excellent repairman. He was very efficient and I felt like I could have confidence in him.
Jay - Cedar Park, TX
Fantastic job on repair as well educated me on how to properly use and care of appliance. Best repairman I've ever met.
Mindy - Leander, TX
Technician arrived on time, as very knowledgeable, and had everything fixed in 15 minutes.
Mike - Cedar Park, TX
My repairman was not only efficient and well-qualified, but was also very thorough and knowledgeable about the issue/cause of the problem. He possesses excellent interpersonal skills and is a credit to your company. I would not hesitate to recommend Appliance Express to others.
Imelda - Burnet, TX
He was fast and very professional!
Oven on fritz
Rita - Leander, TX
Super service, super guy.
Tommy did a superb job , very friendly and attentive to our questions. 👍😀
Flor - Bertram, TX
I'm very satisfied with Tommy's job. I never believed in extended guaranties. But now I'm extremely satisfied with your service and quick attendance to my needs. Thank you.😀👍👍👍
whirlpool gx5shdxtq00 - hot fridge - cold freezer repair
Kenneth - Georgetown, TX
Thomas did a super job solving the problem at a reasonable price.
Mitchell - Belton, TX
Very friendly & professional!
Marlene - Point Venture, TX
Our washer was repaired in a timely manner and your customer service was top notch.
Micky - Leander, TX
Awesome Honest Service
Damon - Georgetown, TX
Tom was great he can in an assessed my issue and explained what needed to be completed in order to correct the issue.
Margaret - Dripping Springs, TX
Victoria - Georgetown, TX
The technician arrived on time was able to detect the problem very quickly and fixed it. Great job, very pleased
Millie - Lakeway, TX
Joe - Horseshoe Bay, TX
On time and friendly service.
Sharp - Fischer, TX
on time and efficient
Bob - Georgetown, TX
Mike Gomez is the best service tech I've ever had
Sandvall - Waco, TX
Mike couldn't have been MORE knowledgeable or professional when he came to he house today. Best appliance repair experience I've ever had
Truly Professional Service
Joe - Georgetown, TX
Best I/We have experienced in the last 45 years!
Mrs Horst - Austin, TX
Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.
Leon - Hewitt, TX
The technician was very nice and very knowledgeable tyvm for sending Mr.Gomez .....
DISHWASHER BOSCH SHXN8U55UC06 Arrived on site to test unit for unit leaking. Found unit leaking from pump. Ordering new clamps will need 2 hours ; ordrng 4 00172272 (HOSE CLAMPS)s and 1 2HOURS (2 HOURS)
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite and found wiring disconnected slightly from switch assembly. Reinserted and restored washer function. All checks good.
REFRIGERATOR THERMADOR T30IF900SP/07 Arrived on site and installed new switch element and display. Tested operation and found unit working properly and all functions test good. Job complete
FREEZER KITCHENAID KRFF507ESS00 Arrived on site for refrigerator that had a warped seal. Inspected unit and work area. Found gasket warped around the top edge. Replaced gasket and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to diagnose a refrigerator that is not cooling properly and not dispensing water consistently. Tested unit and found unit not cycling defrost consistently causing no cool conditions. User interface and main control will both need to be replaced to complete repairs.; ordrng 1 CLONLY (CL ONLY) and 1 W11340158 (UI)
RANGE GE JB860SJASS Arrived on site to install bubbling cooktop surface. Inspected unit and work area. Replaced glass top due to bubbling on the surface. Tested unit and unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW4815EW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and drink up and tested unit in an auto test and manual test. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site ,replaced both hinges . Door closing properly . No gas leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for not dispensing ice. Tested dispenser while depressing paddle,fan powering off,found broken wire at door hinge. Diagnosed unit will need a new black stainless freezer door.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site and inspected refrigerator and found freezer temp is 27 degrees, took picture of freezer and fresh food evap patterns. Spoke with LM and he recommended video call with techline. They recommended replacing sealed system. LM will decide on next visit ultimate decision on repair. 7728211124; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)"
REFRIGERATOR FRIGIDAIRE frs6lr5em6 "Arrived on site to replace microswitches recommended by Frigidaire tech assist on previous visit. Found right mounting screw for dispenser face is stripped. Send pictures to KB/AHS, spoke with MS freezer door would be needed to ensure repair. Will turn over to AHS for decision. May also need all dispenser parts to rebuild door 241534551; ordrng 1 241534551 (DOOR )"
REFRIGERATOR GE GNE25JSKCFSS Arrived on site for ice build up in freezer. Diagnosed unit not entering defrost heater ohmed good ordering defrost thermo and main control. ordrng 1 WR50X10069 (THERMO) and 1 WR55X26586 (MAIN CONTROL)
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave not working. Tested system. Found switches faulty and control electric faulty. Ordering switches interlock upper W11433682 and switches interlock lower W11433683 and control electric W11342846; ordrng 1 W11342846 (CONTROL ELECTRIC ) and 1 W11433682 (INTERLOCK UPPER) and 1 W11433683 (INTERLOCK LOWER )
RANGE GE C2S900P4M1W2 Arrived on job for complaints of oven shutting off before reaching temperature. Ran diagnostics and found cooling fan not working. Will need fan to complete repairs. ; ordrng 1 WB26X32571 (FAN)
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site to install previously diagnosed parts to resolve microwave that had no power post repair. Checked wall outlet and found outlet only had 90-100 volts and not 120. Ran extension cord to another outlet and unit powered on fine. Advised customer to contact an electrician to replace the microwave outlet and they should be good to go. All is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced user interface recommended by tech line on previous visit Customer will monitor refrigerator and report any further issues to KitchenAid, Job complete"
RANGE WHIRLPOOL KCGC506JSS
WASHER LG WT1101CW arrived on site for washer that was not draining rinsing or spinning. Upon further inspection found that the drain pump was not receiving 120 V as it should it was only receiving between 73 and 77 V. Couldn’t find part number for drain pump. ; ordrng 1 UNKNOWN (DRAIN PUMP)
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found blower wheel is broken, will need blower wheel, shroud, and motor to correct issue.; ordrng 1 W11234001 (MOTOR ) and 1 W11327190 (WHEEL) and 1 WPW10211911 (housing)"
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for concerns with cleaning efficiency. Tested unit and found all operating as designed. Advised customer on design and best use practices.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for DW not drying. I ran a diagnostics cycle and the units motor is good and strong I advanced through the cycles until the heater engaged. The heater is pulling 8 amps when engaged which is within factory standard. I advised customer on rinse aid usage and how it helps with water droplets forming after cycle is complete. No more work needed at this time. Job complete
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site and inspected vent hood and found fan blade is not secure, after correcting confirmed airflow is correct. No further repair is needed at this time, job complete"
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for squeaking, upon inspection and testing I was not able to replicate sound, I instructed customer to take a video of washer due to needing to return on her dryer and send it in so we can pre I’d with more clarity. Office to reschedule ;"
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrive on site for evap fan and condenser fan not working Also no lights are coming on in freezer, top light in fresh is out as well . Replaced UI and checked all harness connections . Called tech Sr 7728196663. Only getting partial voltage to switch . Recommended changing switch then main control . If neither fix issue maybe a wiring harness issue . No water leaks detected at time of service. Need parts resecasb .; ordrng 1 FREEZERLIGHTSWITCH and 3 LEDLIGHTASSEMBLYFORFREEZERs and 1 MAINCONTROL! and 1 PARTSRESEARCH"
RANGE JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop back middle burner constantly igniting. Upon further inspection, I tested all burners and all operated as designed. I retested the back middle burner and it began to arc while there was a flame, but the flame wasn’t constant as it began to sputter. I removed the orifices and checked to make sure they were the correct LP orifices and they were. While the burner was lit, I could see the ignitor searching for a flame when the flame would sputter. I am ordering a burner head and LP conversion kit. No gas leaks detected during service.; ordrng 1 W11319673 (burnr-head) and 1 W11428599 (CONVERSION KIT)"
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for dryer making loud noise. Tested system. Found that the motor drive, and wheel were faulty. Replaced motor drive and wheel. Tested system. Everything works as designed. Job complete."
DRYER WHIRLPOOL NED4655EW1 Called when in route and made customer aware of service fee. Customer stated she has extended warranty. Contacted office and was instructed customer will need to contact her warranty company. Called customer back and informed her of this. No repairs are to be done at this time.
REFRIGERATOR WHIRLPOOL MFT2772HEZ01 Arrived on site for refrigerator having scratch on left RC door. Inspected unit and damages. Found to repair will need to replace complete door assembly. Contacted claims department and found door will be cover under 30 day cosmetic warrantyOffice to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11436980 (LEFT RC STAINLESS DOOR)
DRYER WHIRLPOOL WED7500VW1 Arrived onsite and found unit not latching properly found switch is good but frontal alignment is off. Only problem is that unit is now closing and activating door switch properly. After reviewing available parts ordering door handle kit to repair.; ordrng 1 WP8182574 (handle)
WASHER WHIRLPOOL WTW4850HW1 Arrived on site and tested operation. Found oil leaking from gear case and cam nut has come off damaging drive pulley. Installed new gear case and cam kit. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer that is leaking. Inspected unit and work area. Customer advised that last week his unit completely turned off and would not come back on. Customer plugged in unit and the drain pump immediately started but no display. I removed the pressure hose and the drain pump still was being run. Tested voltage going to console and found improper voltage. Advise customer that before we could get to the training issue, we would need to address the power issue. After power issue is resolved, will create new quote for any additional parts and or labor including the control replacement. Customer agreed to repair. .; ordrng 1 W10861510 (console) and 1 W11100602 (cntrl-elec)"
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for dishwasher not turning on or no operation. Upon inspection I accessed the bottom panel and checked for voltage. There was no voltage present at the junction box or power chord. Since the outlet was located behind the unit I had to pull the unit out to test the outlet. The outlet wasn’t secured to the dry wall so I pulled it out and tested the main wire and got no voltage indicating a issue with the electrical or a breaker switch. No work can be done until that issue is resolved. Job complete.
REFRIGERATOR WHIRLPOOL KRSC503EBS01 0665 arrived on site and inspected refrigerator and found ice dispenser switch is shorting and causing water to be dispensed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven jumping temps. Upon inspection I found the oven cycling through options without even touching it. In attempt to remedy this issue I replaced the control but it did not fix the issue. I pushed the control lock setting and the display locked up and will not let me unlock (stuck in lock) will need a new console. The console did not make it onto my parts pick up so I am re ordering the Console (W11296171).; ordrng 1 W11296171 (console)
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived to inspect freezer light and top 4 ff section light not working.Called Whirlpool Tech line but was on hold for 20 minutes with no response.I was able to change the light with no issues.Returned the 2/2 lightsReassembled and unit lighting issues are solver.Unit now operates as designed.All water lines were dry at the time of service.Job complete
RANGE WHIRLPOOL WFE535S0JV0 "Arrived on site ,replaced draw panel . No other issues found with range . Job complete ."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect water dispenser issues.Confirmed the complaint and removed the filter and used a bypass to see if the filter was the issue.Dispensed water and unit dispensed at a faster pace than before.Customer satisfied.All water lines were dry at the time of service.Job complete
ICE MACHINE WHIRLPOOL KUIC15NLTS0 Arrived on site and tested operation. Found unit hanging slabs of ice on cutting grid. Found cutting grid has failed. Installed new cutting grid and found unit tests good.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything passed. Ran tests 51 and calibration and 52 and both passed noise customers hearing is during the agitation cycle. Noise is normal and is related to torque on the washplate during operation SR#7728194444"
DRYER ROPER RED4516FW0 Arrived on job for complaints of noise. Found left support wheel cause of noise. Replaced support from repair kit.
REFRIGERATOR KITCHENAID KFXL25RYMS2 "Arrived on site for fridge leaking during defrost cycle. I inspected the unit and work area. I found the bottom of the freezer full of ice and the evap tray full of ice. I gained access to the drain tube and found the Uber grommet inched shut. I steamed out the drain hole and replaced the drain tube siliconing it to the cabinet of the fridge. I gained access to the freezer bottom and removed the ice block from the freezer. I had the unit in a defrost cycle and could see the evaporator draining properly now. Now water leaks detected. Job complete."
COOKTOP KITCHENAID KICU509XSS Arrived on site for cooktop showing error code F47. I inspected the unit and work area. I found a fuse had blow in the cooktop. Outs the customer for replacing the module. I replaced the cooktop module and tested the unit. All heating elements come on and work as designed.
DRYER WHIRLPOOL RED4516FW0 "Arrived on site to inspect dryer not drying upon inspection found the vent collapsed and insulation in vent tube. Will need to contact professional to fix venting, dryer worked to specs. Complete"
ICE MACHINE WHIRLPOOL GI1500XHB3 Arrived on site and tested operation. Found water not circulating over evaporator plate. Unit fills with water and evaporator has frost pattern. Unit has failed recirculating pump. Installed new pump and tested operation. Unit tests good. Job complete
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that is frosting up underneath. Inspected unit and work area. Found gasket seal warped underneath the freezer section. Replaced gasket and used a heat gun to form gasket. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not starting.i inspected the unit and work area. I found the washer getting 123v but the control is unresponsive. I replaced the control and ran a calibration cycle. I than ran a diagnostics cycle. The unit operated as designed. No water leaks detected.
WASHER LG WT5101HV "Arrived on site for customer complaint of loud grinding noise, found noise coming from gearcase, I replaced gearcase, unit tested good."
REFRIGERATOR FRIGIDAIRE FRS6LF7JB0 "Arrived on site for refrigerator that had a dispenser not working correctly upon arriving I found that the display Had fallen off the door of the refrigerator and the dispenser Have many pieces in it including but not limited to the two actuators for the ice and water the entire molding that holds the dispenser in place as well as two microswitches. Unit also had a bad ribbon connection and a power board within the dispenser parts to order were listed in the parts to order office section we will need to get approval authorization for parts No leaks were found at time of service and the rest of the refrigerator is working OK.; ordrng 1 241678703 (cover) and 1 241680002 (harness-ribbon cab) and 1 241680507 (module,dispenser) and 1 241681903 (actuator-ice (blk)) and 1 241682003 (actuator,water (blk)) and 1 241689106 (MICRO SWITCHS) and 1 241708202 (board-switch) and 1 241708309 (board/control)"
COOKTOP WHIRLPOOL W5CE3024XB00
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave venthood light constant staying on. Upon further inspection, I removed the bulb and found that it was the wrong size and had shorted out. I replaced the bulb and tested and found the bulb would continued to stay on. I removed and replaced the main control and retested and the unit is operating as designed. Job completed."
WASHER WHIRLPOOL WTW4815EW1 Arrived onsite and found pump failed. Performed repair. All checks good.
WASHER MAYTAG MVWC565FW0
MICROWAVE WHIRLPOOL KMBD104GSS "Arrived on site for customer complaint of unit not powering on, found failed door switches and blown fuse, I replaced all switches and fuse, unit tested good."
WASHER GE GTW220ACK3WW "Arrived on site to inspect washer for bumping during running, upon inspection found the washer was in fact bumping heavily, found the tub to be out of round. Customer will speak with seller since within 90 days ; ordrng 1 RESEARCHTUB (RESEARCH TUB )"
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for range RF burner not igniting. Upon inspection I found the burner intermittently lighting. I found grease build up on the burner head. I cleaned off as much grease as I could but still got the intermittent lighting. I replaced the burner head (WPW10515455) and the RF burner now lights every time. Advised customer on techniques for cleaning the burner heads. Job complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator that had a icemaker that was intermittently working. Found that upon arrival icemaker had a full bucket of ice in it and within three minutes of my arrival the icemaker went into a harvest and then filled back up with water on its own automatically I checked Tips in the refrigerator and the freezer the freezer temp was at 1° and the refrigerator temp was at 37° the actual temperatures that were set in the programming were set at three for the freezer and 38 for the fridge so I set them to the factory settings at zero and 37. Oh I also ran the icemaker through a complete diagnostics check and everything came back passing there were no failures of any kind are in the process there also no water leaks of any kind and no ice blockages informed the customer that it would be best that if we are going to find a permanent solution and probably the icemaker that it we would need to come back when the icemaker is not working.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on site for refrigerator drawer not opening properly. Found that there wasn’t any grease on glide rails for drawer to move freely on. Greased drawer and drawer plus rest of unit is functioning as designed. Call complete.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for range noise when in use. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on job for complaints of noise. Found no water coming in replaced valve. Now water is coming in but pressure low. Customer to have plumbing checked.
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site for refrigerator freezer not cooling. Inspected unit and work area. Found no abnormal ice buildups. Performed diagnostics mode and tested thermistor. Found freezer temperature at 44°. Gained access to FC evaporator and found no defrost pattern and restriction in sealed system. Will need to tap system and check for possible leaks. Please allow 2 to 3 hours for repair. Office to schedule appointment when ETA is available on parts. ; ordrng 1 SEALSYSTEM and 1 SEENOTE (SCH APT FOR 2 TO 3 HOURS) and 1 W11099748 (EVAPORATOR FC) and 1 W11109499 (FILTER DRIER) and 1 W11291123 (RC EVAPORATOR ) and 1 W11393142 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE )
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for cooling complaint. Diagnosed main control shutting itself off due to defective relay on control. Installed a new control powered unit on ran diagnostics all test passed.
DRYER MAYTAG MED4000BW0 "Arrived on site to diagnose dryer with no power. Performed diagnostic and voltage tests. Checked unit starting at terminal block. Only found 120V at terminal block. Checked cable at wall and found L1 prong black and charred, with a Slight melting spot on the power cable. Checked outlet and found a short in the wall outlet that shorted and arched onto the dryer plug. Apartment complex will need to replace the outlet to resolve the issue. Advised customer to replace the power cable as well, since there was a slightly melted spot. Apartment complex will need to resolve outlet issue before we can diagnose if any further repair is needed.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for oven being over temp during final inspection . Ran temp and found over normal temp . Recalibrated to correct temp . Got ave of 351.5 . No issues detected at time of service . No gas leaks detected at time of service,Job complete ."
VENTHOOD WHIRLPOOL UXT3030ADW2 Arrived on site to diagnose a vent hood that has buttons not operating properly. Found control not mounted properly causing buttons to stick. Reset control to proper position and tested unit. Found all is functioning properly at this time.
DISHWASHER BOSCH SHE3AR75UC25 "Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I spoke to the customer about what the unit is doing and found out it is heating, and going through a full cycle just not cleaning everything. I inspected the filter and found the filter completely clogged with food debris. I cleaned the filter and ran the unit through diagnostics. The unit operated as designed. No water leaks detected. I spoke to the customer about using an old tooth brush to clean the filter out by scrubbing both inside and outside the filter. Job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL KUDE70FXSS5 "Arrived on site and replaced defective UI diagnosed on previous visit, after replacement dishwasher is responding properly, job complete"
RANGE KITCHENAID KFGG500ESS2 "Arrived on site to diagnose a range that is resting. Tested unit and found manifold panel, door, and drawer panel all discolored. All three parts will need to be replaced to complete repairs. Return date will need to be set by office due to part availability.; ordrng 1 W10724442 (panl-mnfld)"
MICROWAVE KITCHENAID KMHS120ESS09 "Arrived on site to diagnose a microwave that is getting rust spots. Found door and control panel both resting. .; ordrng 1 RESEARCH (UI SS) and 1 RESEARCH (DOOR SS)"
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite to replace filter. Replaced filter in unit. No issues at this time. Job complete
MICROWAVE JENN-AIR JMW2430DP02 Arrived on site or microwave and oven combo that is intermittently powering off. Inspected unit and work area. Place unit and service diagnostics and found no stored error codes. I called Techline and spoke to Andy SR# 7728197940. He had me run a few checks and asked for the UI version. Unit version was 10.00.00. He advised the unit version should be at least 14.00.00. He advised to replace the control panel for full repair. Replaced Control panel and tested unit. Unit version is at 14.00.00. Unit is working as designed. Call complete.
RANGE WHIRLPOOL RF366PXGN0 Arrived on site for range error code. Tested and inspected unit and found failed control.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite to install parts order by previous tech. Installed parts. Tested unit. Unit test good. No leaks at this time. Job complete.
WASHER WHIRLPOOL WET4027HW Arrived onsite for washer not draining. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
VENTHOOD WHIRLPOOL WVU17UC0JS0 Arrived to inspect vent hood latches damaged.Confirmed the complaint and removed and replaced both.Job complete
RANGE KITCHENAID KSIB900ESS2 Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Tested unit. Customer still complains of smoke coming off of broiler. Called Techline on findings. Got SR#7728196354. Put through to safety team reported findings. Got sr#7728084437 ordered part. For correct feet. Customer will call back when next appointment to be scheduled.; ordrng 1 WPW10341186 (foot-level)
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on job for complaints of no light in freezer. Found module in freezer bad. Replaced module now working.
RANGE WHIRLPOOL WFE525S0HS1 Arrived on job for complaints of no oven heat. Found the top working no voltage out of control. Replaced control no change checked terminal block and fuse. Found damaged harness. Left unit unplugged unit repairs can be completed. ; ordrng 1 W11449104 (HARNESS )
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived on job for complaints of water dripping on floor. Apply additional barrier to low pressure line to prevent water from dripping.
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for not heating upon inspection found the cutoff open and shorted. Replaced cutoff and tested, heat returned. Customers venting is being crushed due to placement of dryer, will need to fix venting if cutoff breaks again. Complete"
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site to install previously diagnosed parts to resolve unit shutting off and not cooling well. Office to schedule return when rebuild unit is received. ; ordrng 1 REBUILD (CONTROL REBUILD)"
WASHER WHIRLPOOL WTW6120HC0 Arrived onsite for washer not dispensing with the load and go dispenser. Unit is working as designed now no work needed at this time. Job complete.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found inlet valve wiring disturbed. Corrected wiring. Unit is now operating as designed. Filling and washing.
DISHWASHER GE GDT655SSJ5SS "Arrived on site for customer complaint of unit not washing, found failed water valve, I replaced valve, unit tested good."
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite for the dishwasher not working. Installed new sump and pump motor and dishwasher tested fine and no leaks detected. Complete.
COOKTOP UNKNOWN WVW51UC6HV00 "Arrived on site for customer complaint of loud noise, found failed blower, ordering blower. ; ordrng 1 W10894803 (blower fan)"
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site and replaced sump and motor diagnosed on previous visit, after replacement dishwasher will now complete a diagnostic cycle. No water leaks detected at time of service, job complete"
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to install previous diagnosed parts. Replaced ring tub. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
RANGE AMANA AGR5330BAB Arrived onsite for previous diagnosed parts. Replaced bracket and Venturi. Tested system. Right rear burner doesn’t ignite. Ordering screw W10209656 and igniter WPW10209657; ordrng 2 WP3368921 (screw-torx)s and 1 WPW10209657 (igntr-surf)
REFRIGERATOR FRIGIDAIRE FGHD2368TF8 "Arrived on site for refrigerator dispensing only crushed ice. Tested and inspected unit and found failed ice container. Looked up part and could not locate it, ordering parts research. Part to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (SHIP TO CUSTOMER )"
FREEZER WHIRLPOOL GZ25FSRXYY0 Arrived on job for complaints of no ice production. Found the connection at icemaker loose. Plugged in connector and icemaker finished cycle and filled with water.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for fridge making a lot of rattling noises . Found unit is not the one that got dispatched to us .
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator not making ice and leaking. Inspected unit and work area. Inspected for possible signs of water leaks. Found condenser drain pan full. Found condenser fan not running. Performed diagnostics mode and tested condenser fan in test 4, found no response from fan. Cycled ice maker and fill cycle. Checked ice maker error codes. Gained access to fan to test voltage. Found when removing access panel fan started running. Found insulation on access panel interfering with fan blade. Corrected insulation. Removed water from drain pan. All tested good, no water leaks detected."
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for the dryer not staying on. During testing found that the timer was no good causing the issue. Replaced timer and start switch and dryer tested good. There is good heat coming from element and good air flow. Complete
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer shacking. Inspected unit and work area. Found unit rocking, lowered front left leg to level unit. Found leveling legs not locked in. Lock both front leveling legs. Performed diagnostics mode and checked fault codes. Found fault code F5-E2 door lock, F0-E2 over suds and F0-E5 unbalance load. Ran manual test and check each component. Disassembled unit and inspected. Found rotor bolt loose, tighten bolt. Ran automatic test cycle and all passed. All tested good, no water leaks detected."
DISPOSAL KITCHENAID KCDS075T2 Arrived on site for disposal shaking . Checked and found installation was normal .couldntt see Any thing stuck in grind chamber . Replaced disposal . All checked normal . No vibrations and unit is quiet . No water leaks detected at time of service. Job complete .
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site for vent hood blowing insulation out at top by ceiling. Inspected unit and work area. Performed diagnostics and tested vent hood operation. Connection in attic needs to be inspected. Venthood operation tested good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no ice. Found harness pin not fully inserted into harness preventing females to power on,installed pin to harness,reconnected harness powered unit on icemaker ran through a cycle and filled with water"
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Arrived onsite for the freezer not freezing properly. Previous was resolved on the last visit. New complaint is that the freezer is not cooling properly. Called tech line and went through diagnostics and they stated to replace the main control board. Ordering parts and office to schedule Sr# 7728192226. ; ordrng 1 W11050973 (HARNESS ) and 1 WPW10637328 (cntrl-elec)
COOKTOP WHIRLPOOL WCE55US6HB00 "Arrived on site for a cooktop that is not heating properly. Inspected unit and work area. Tested unit and unit was barely heating left rear element. Replaced element and tested unit. Unit was heating a little better but was having long cycle times. I called Techline and spoke to Steve SR# 7728196343. He advised that the back left burner, the back right burner, and front two elements all have different wattage elements and that they will not work the same way on each. He had me cycle the element times for the back left burner and found the unit within range. He advised even though the element might not glow every time, it would still keep the temperatures in a temperature range so long as electricity was being sent to it. He advised there were no further problems and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 "Arrived on site for cooling complaint in fresh food compartment. Removed diffuser assembly,checked door seal good,diagnosed a defective temperature thermistor. Replaced thermistor powered unit on ran diagnostics all test passed"
OVEN WHIRLPOOL KODE500ESS04 Arrived onsite for the oven not heating properly. Ran diagnostics and found no issues with the functions. Took temperatures and found that the upper oven temperature is slightly off. Calibrated oven to 10 degrees higher. Advised customer to to monitor. Complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install diagnosed parts. Inspected unit and work area. Replaced ice door and tested unit. Found unit lighting in the dispenser area but motor would not turn on. Checked connections and all connections were good. I called Techline and spoke to Adrian SR# 7728193585. He had me run a few checks with voltage going to and at the control to run the dispenser motor. We found the main control dispenser relay clicking to try and send voltage to the dispenser motor but no voltage being supplied. He advised to replace the main control for full repair. ; ordrng 1 W11214887 (cntrl-elec)
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for dryer door that would not close. Inspected unit and work area. Found catch not holding on to strike. Replaced catch and tested unit. Still would not close properly. Replaced strike and tested unit. Unit still would not close properly. I called Techline and spoke to Kathy SR# 7728000012. She advised that usually this issue was a catch problem and that if I had another catch to try and replace the one I just replaced. If that didn’t work, she advised that the issue would be with the frame or the door. She advised to start with the door. Retrieved catch from truck stock and replaced that again. Unit finally closed and was working as designed. Call complete."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found Customer has experienced during a load water on the floor towards the rear right hand side. Found error code for unbalance loan. We are not secure the washer is able to rock, corrected this. Ran test 12 in the diagnostic cycle and did not find any leaking. Ran tests in manual and still did not find any leaking filled water up to cover Bellow and it still did not leak. Drained all water out and drain hose and stand pipe did not leak. Reported issue to tech line again SR#7728195387"
REFRIGERATOR KITCHENAID KRSF705HBS00 Arrived onsite to replace both controls and fan scroll. Replaced parts. Tested unit. Unit test good. No issues at this time.job complete
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Arrived on site for refrigerator that is not cooling. Tested voltage going to the unit and found proper voltage. Measured amp draw around compressor and found one unit kicked on it was measuring 8.75 A and it would eventually kick off after about 20 seconds. Once it kicked off it had no amperage until it tried to restart. Replaced start device with truck stock to test and make sure it wasn’t the start device. Tested unit and the unit did the same thing. Spoke to CS and was advised that the unit was most likely having a problem with a locked compressor. Ordering sealed system parts ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on site and found right gasket tearing on right door. Installed new gasket and warmed to allow for proper seal. Unit tests good. Job complete.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for customer complaint of unit giving error code, F3e1, found water level sensor passed in diagnostic mode, but was not draining properly. Found clog in drain filter, I removed clog, unit tested good.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit giving off a sewage smell after washing clothes. Tested unit. Also asked customer if there water was pipe or well water. Customer said water comes from a lake. Called Techline let them know of findings. Suggested too much soap possibly . Got SR#7728198551. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on job for complaints of not cooling. Found start device not switching from start to run. Replaced start device and test. Refrigerator now blowing cold air.
WASHER MAYTAG MHW6630HC0 "Arrived on site for washer not cleaning close. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Performed manual test mode and valve function properly and door locking. Ran automatic tested mode and found cold water did not activate. Removed lid and found wire harness to valve pinched. Corrected wire harness and tested valve several times. Inspected rotor and stator. All tested good, no water leaks detected. Spoke with customer on service and user care guide."
REFRIGERATOR GE GNE25JSKGFSS "Arrived on site and tested operation. Found compressor not running and no voltage to,compressor. Unplugged unit to reset control and found compressor now running. Unit has failed electronic has failed. Office to schedule return services once part eta known. ; ordrng 1 WR55X30598 (board t main bf vs)"
WASHER WHIRLPOOL WTW8500BW0 "Arrived on site for fabric softener dispenser not dispensing . Found cup was so clogged up, couldn’t remove obstruction .replaced dispenser cup . Ran valve test ,all checked normal . Job complete . No water leaks detected at time of service."
WASHER WHIRLPOOL WTW4800XQ1 "Arrived on site to inspect washer for leaking upon inspection found the side of washer and housing caked in calcium buildup and water spots. Ordering valve assembly to fix spraying issue,.; ordrng 1 WPW10432353 (VALVE)"
WASHER WHIRLPOOL WET4024HW0 arrived onsite and replaced control and latch. Unit was still not operating without throwin*e 4 Replaced top and harness. Per techline harness was likely problem. Unit is now working as designed.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found o ice build up remaining in freezer. Customer also asked about moisture on mullion. Instructed customer on humidity control and on operation of freezer door and loading of freezer. Unit tests good. Job complete
FREEZER WHIRLPOOL WZF79R20DW "Arrived on site to inspect freezer not cooling. Upon further inspection, I found the compressor and fans were on. I checked temp=37 degrees. Found the compressor extremely hot but showing 1.13amps. Removed the evap cover and found it frosted up. Went to place unit in diagnostics and the control shut off and would not respond. I cycled power to the unit and heard the control chime, but no lights were on. I removed the frost from the evaporator and removed and replaced the main control and tested. Unit began to cool and make a good frost pattern on the evaporator. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived on site for refrigerator that has low ice production and is making a knocking sound. Inspected unit and work area. Found icemaker been filled up 80%. Customer advised that the icemaker is now making correct amount of ice but the knocking sound still is there. Placing an in-service diagnostics and ran the ice maker harvest test. Found a knocking sound as the ice was being released from the icemaker. Customer stated the unit never made that sound before. I advise that the knocking sound may be normal for unit due to age and mechanical use. However I did tell her that I would call Techline and verify this. I called Techline and spoke to Mark SR# 7728201753. He advised the knocking noise is consistent with the ice breaking from the mold. He wanted me to let the customer know as well that the knocking noise can also happen when he unit goes into a defrost and the heater kicks on. He advised the freezer liner can crack due to thermal expansion and
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for for noise compliant. Diagnosed noise due to brackets connected to base of unit,adjusted brackets to base powered unit on noise not present"
REFRIGERATOR KITCHENAID KSCS25FVSS00 Arrived on site and tested operation. Found unit custom off and control alarm chirping. Found control to have failed.
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived on site to replace door for refrigerator. Upon inspection of unit found mounting screws that were ordered incorrect size also noted upper hinge is bent and will need to be replaced along with door. Office will need to research mounting screws as they are not in the IPL and set return appointment. Return appointment will need to technicians.; ordrng 1 2MANJOB (2 MAN JOB ) and 2 RESEARCH (MOUNTING SCREWS)s and 1 W10691136 (hinge-door)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for left track stop coming off. I inspected the unit and work area. I found the left side track misshaped. I replaced both tracks and installed a new stop on the left side. I tested the track and stop to ensure it is installed securely. Job complete. No water leaks detected.
MICROWAVE FRIGIDAIRE FGM0205KFB Arrived on site for microwave that wasn’t heating. Found that the microwave had a bad magnetron as well as a bad capacitor that wasn’t keeping charge not allowing the microwave to heat. I replace the magnetron and the capacitor assembly kit and the microwave is noW functioning as designed. Call complete
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on job for complaints of not completing cycle. Found the diverter motor corruption from small leak. .; ordrng 1 W10902372 (pump&motor)
REFRIGERATOR GE GSS23GSKNCSS1 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker and valve. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to inspect ice machine noises and not cutting ice. Upon further inspection, I placed the unit in diagnostics and it operated as designed. I turned the unit on and watched it cycle and make ice. While watching, I found a wire on the cutting grid broken. Ice made and slid onto the cutting grid and began to start another cycle. Never heard any unusual noises.No water leaks observed during service, unit left turned off.; ordrng 1 WP2313637 (grid-cuttr)"
DISHWASHER FRIGIDAIRE FGID2466QF7A "Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the right side rail had jumped off track. I found what appeared to be the track wheels were loose at the side of the tub. I tightened the wheels and tested the rack wheels in the rail and it is operating as designed. I advised the customer of my findings and recommended that when pulling the upper rack out and pushing it back in to make sure they’re pushing and pulling in the middle of the rack and not on either sides as it causes resistance on the rails it they will jump off track again. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW8620HC1 Arrived on site to test unit not turning on. Put unit in diagnostics mode and initially unit cut off. Put unit in diagnostics mode again using different sequence and unit powered on. Unit shows signs of intermittent operation on control panel .Ran unit in through test cycles and test was completed. Found that units control panel is going out. Need to order new control panel. ; ordrng 1 W11327395 (CONSOLE)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect ice maker not making ice.Confirmed the complaint and tested in diagnostics test mode and found test 56 E5 bad ice maker and thermistor.Removed and replaced the ice maker and ice box fan, which was defective in test 36.Reassembled and unit tested as designed.Customer told to wait approximately 24 hours for healthy ice production.All water lines were dry at the time of service.Customer satisfied.Job complete"
COOKTOP KITCHENAID KGCC506RBL01 "Arrived on site to diagnose cooktop that had a report of fire from switch. Performed diagnosis on unit and checked all switches. Found front left switch was melted and found spot and scorch marks on the gas valve. Likely that there was a small gas leak from the valve which caught an arcing spark in the switch and ignited, causing the flames.
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for water leaking. Diagnosed a defective drain pump removed defective pump installed new pump ran diagnostics to pump water flowed to pump no leaks,pump drained water with no leaks unit working as designed."
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found wiring connection missed during previous repair. Rewired valve properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of unit not washing found failed wash motor, I replaced motor, unit tested good"
DRYER KENMORE 110.6233251 "Arrived on site for dryer not drying clothes. Performed diagnostics mode and found air flow restriction error. Inspected vent going from dryer to outside and found major clogged. Cleared vent, recommend to have vent flap corrected. Tested dryer operation, all tested good.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Arrived on site to diagnose a refrigerator that is freezing items in the fresh food compartment. Tested unit and found upper left-hand corner of RC door seal not meeting properly allowing condensation to freeze air baffle assembly. Reshape seal using applied heat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WOS51EC0HS Arrived to inspect wall oven temperature issues.Tested unit and unit was off 10 degrees.Calibrated the unit and now operates as designed.Job complete
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for dryer not drying. I inspected unit and it is heating spinning and blowing correctly. I pulled the unit out and checked the vent hose. The vent hose had standing water in it indicating an obstruction in the vent line keeping moisture from escaping. Will need vents cleaned. Job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and control and tested unit. Unit worked as designed. Unit filled, sprayed out of both wash arms, and drained without any water leaks detected. No water leaks present. Call complete."
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for water dispensing complaint. Diagnosed fitting not fully inserted to housing,reinstalled fitting correctly,installed water filter full into housing tested water dispenser unit working as designed."
REFRIGERATOR KENMORE 106.5176351 Arrived on site for refrigerator still not making ice. Tested and inspected unit and found wire harness at door broken. Will need new door to resolve issue. No water leaks present at time of service.
REFRIGERATOR LG LMXS30776S / 03 "Arrived to inspect LG refrigerator not cooling.The unit was in the garage and unplugged when I arrived.The customer opened the unit and the unit looked to be molding inside and had a strong molding smell emitting from the entire unit.There was molding green liquid that looked to possibly be refrigerant leaking from the evaporator.The unit is kept inside the garage and is used as a second refrigerator.Unit will require a compressor, evaporator, control, dye drier and access valve.It is unknown where the greenish liquid molding substance dips coming from.Ordering authorization and research for needed parts, sealed system tech and 2 hours.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (RESEARCH COMPRESSOR, ACCESS VALVE AND DYE DRIER, JIG) and 1 CNOTE (2 HOURS )"
WASHER WHIRLPOOL WFW9151YW00 "Arrived on site to diagnose washer that was not starting and making a beeping sound. Performed diagnosis on unit. Tracked noise to UI. Unit will power off and recycle constantly and will not stay on, with the noise coming from the UI speaker. Recommended replacement of UI. Part is discontinued and out of stock, customer will have to replace unit.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for ice maker not making ice. I inspected the unit and work area. I tested the icemaker harvest, and it harvested. I tested the ice maker fill and it filled. I inspected the fc and rc evaporators. I found the rc evap covered in ice. I ran the unit through test 38 and the defrost heater came on. I am replaced the control UI for andefrost issue and ordering the rc thermistor W10316760 to complete the repair. I spoke other the customer about the proper procedure for defrosting the fridge. ; ordrng 1 W10316760 (thermistor)"
OVEN GE JTS3000SN1SS Arrived onsite for unit having damaged to outer door. Looked at unit. Saw damage to outer door. Replaced outer from part customer had on hand. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed start device on compressor. Replaced start device from personal stock. No further repairs are needed and all is working properly. No leaks were found at time of service.
DRYER WHIRLPOOL WED7500GC0 "Arrived on site to inspect dryer for squeaking upon inspection found the work order was incorrect and issue was drying problems, tested all functions and found sensor bars malfunctioning. Ordering bars, office to reschedule ; ordrng 1 WP3387223 (SENSOR BARS)"
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for customer complaint of unit leaking out of dispenser drawer, called Techline, and replaced drawer, if problem continues they recommend replacing stator. 7728194933"
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Arrived on site for no ice . Found harness wasn’t in bracket correctly and the on/ off switch wire had been pulled in two bye ice maker . Spliced wire back together and secured harness . Ran harvest and fill tests , all checked normal . No water leaks detected at time of service . Job complete ."
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to,install previous diagnosed part. Removed damaged oven door glass and installed new. Tested door and all other operations. All tested good."
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Arrived onsite for refrigerator freezing. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
ICE MACHINE KITCHENAID KUIS18PNZB2 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the recirculating pump is not working. Replaced pump and it tested good. Also found that the dispenser hose has a lot of build up and the dispenser has a lot of build up as well. Will need to replace. Ordering parts and office to schedule.; ordrng 1 2185523 (water dispenser) and 1 W10772963 (tube)
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave vent fan not working. During installation of vent fan motor. Found that the fan motor wire harness had been cut causing the issue. Will need to replaced fan harness. Ordering parts and office to schedule.; ordrng 1 W10810142 (strain-rlf) and 1 W11300385 (HARNESS )
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for previous diagnosed parts. Replaced control pane. Tested system. Everything works as designed. Job complete.
DISHWASHER KITCHENAID KDTM504EPA2 Arrived onsite for not cleaning well. Found f7 heater error and found unit operating as designed and proper heat in diagnostics. In event of callback return with sump and motor.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the refrigerator not cooling. Previous issues have not been resolved. Unit is still shutting off after 5 mins of running. Called tech line and let know everything that I’ve done to solve the issue and the parts that were replaced. But issue was not resolved. Tech line stated that they will put the unit under review for the engineer to take a look. Advised customer that they may get a phone call from whirlpool. Sr# 7728196939.