Quevedo - Leander, TX
Alex - Liberty Hill, TX
Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.
Teri - Pflugerville, TX
J - Austin, TX
Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.
Angie - Meadowlakes, TX
Brandon - Hutto, TX
Very knowledgeable and helpful. Took his time, answered our questions thoroughly.
Jody - Liberty Hill, TX
Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?
Debbie - Round Rock, TX
Efficient warranty service
Ken - Horseshoe Bay, TX
Service Technician was knowledgeable, efficient and congenial . A rare combination these days.
Superb professional service
Apel - New Braunfels, TX
Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!
Meaghan - San Marcos, TX
Great service and was able to fix the problem...and it was no easy fix.
Connie - Georgetown, TX
Nelson - Cedar Park, TX
Friendly, and very qualified.
Don - Georgetown, TX
Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within
Flynn - New Braunfels, TX
Reputable, efficient service provider!
Prompt and Excellent Service
Scott - Cedar Park, TX
Amazing service and super knowledgable
Gary - Leander, TX
Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.
Tommy from Appliance Express is AWESOME
Shane - Meadowlakes, TX
Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....
Rivers - Austin, TX
Great Service, Polite and prompt.
Dr.Dipak Sengupta - Georgetown, TX
Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.
Gail - Horseshoe Bay, TX
They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!
Real Customer Service from Admin to Tech, Skilled & Personable
Stew - Georgetown, TX
Professional, timely work as expected, excellent team.
The Appliance Express was professional and accommodating!
Mr - Liberty Hill, TX
Andrew - Georgetown, TX
Technician performed super service and was friendly and knowledgable.
Really great service
Geena - Kingsland, TX
Rubben - Elgin, TX
Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.
Technician was an expert in the area of service needed. Was patient and took the time to explain it properly.
Mr martinez - Austin, TX
Ms Irene - Georgetown, TX
Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.
Stephen Foster - Round Rock, TX
Service man have a great personality work quickly with great results
Cline - Leander, TX
Lloyd - Meadowlakes, TX
Thomas was great!
Paula - Cedar Park, TX
Our technician was very friendly and professional.
Jesus - Austin, TX
Great, professional service!
Roger - Buda, TX
Our microwave had a intermittent door problem. The microwave was just over a year old and I did not buy the extended warranty, so I had to pay for repairs. The technician came out and knew exactly what the problem was. He changed out a switch and had it working in no time. Very courteous and professional service! Would definitely recommend this company!!
William - Horseshoe Bay, TX
Sallie - Round Rock, TX
Great service, very knowledgeable tech, friendly, on time. Very pleased with service and all interactions with the company.
John - Elgin, TX
Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!
EXCELLENT, AND PROFESSIONAL
Mcdaniel - Leander, TX
Lou, was prompt, knowledgeable, courteous and skilled. he fixed the issue and double-checked to make sure the problem was resolved. he was very well organized and did a thorough and clean job.
Ray - Georgetown, TX
Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.
Cullen - Taylor, TX
Lindsay - Marble Falls, TX
Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.
Fast and efficient!!
Sullivan - New Braunfels, TX
Daniel was here right on time and was friendly, knowledgeable and had the dishwasher running in record time!
Second Time Around
Lauremce - Round Rock, TX
This is the second time I've had this GE Microwave crap out. After the first one broke, I purchased a new one and I put an extended warranty on it. Needless to say this one died as well but I had the service plan. Your Tech (Tyler) was great! He is personable and very knowledgeable.
Havalda - Taylor, TX
Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.
Adriana - Georgetown, TX
Great experience, Tyler was very informative, explained every step of the way, kind and perfessional
Ice maker repair
John - Austin, TX
Service Tech Brandon was outstanding. Excellent knowledge, well prepared, helpful with explaining issues and prevention of further problems.
Prall - Georgetown, TX
Lou was very professional and did an outstanding job.
Professional Tech, great service
Bob - Lago Vista, TX
I would recommend Appliance Express for future issues that me come up on our electrical applianced.
Parque Ct misdiagnosis
Jordan - Georgetown, TX
Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.
Wetherington - Liberty Hill, TX
Lou had my dishwasher going in about an hour.
Parque Ct 3rd. Visit
Neil - Georgetown, TX
Very efficient, personable and competent.
Knowledgable and thorough
Wade - Liberty Hill, TX
Great service and Lou was super knowledgeable.
Fantastic Response and Great Installers/Repair Guys
Schupp - New Braunfels, TX
I loved the confirmation system, 30 min notification prior to arrival, Daniel's KNOWLEDGE, and how careful the guys were with the install/repair. Great for the team to know what is required and to get the job done. Thank You!!!
Lisa - Austin, TX
Luis did a great job for us!
Liddy - Round Rock, TX
Great customer service
Paul - San Marcos, TX
Quick fix and excellent customer service. Thanks!
Appreciated the A+ level of customer service!
Greg - Leander, TX
John - Georgetown, TX
Mr Shaishav - Austin, TX
Luis is a good technician and he knew with certainty what the issue was with my refrigerator.
Lou does a great job. Appreciate his customer service and attention to detail
Adams - Georgetown, TX
Amy - Bee Cave, TX
Thomas - Georgetown, TX
Great service..repaOrman was on time. Great advance communication.
Mike - Georgetown, TX
The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.
Livingston - Georgetown, TX
Kim - Georgetown, TX
Tommy did a great job.
Patrick - Austin, TX
Clif is very knowledgeable and did a great job repairing my fridge, and did a thorough check of the entire system while he was in there!
Great Service - Very Professional
MHorni - Cedar Park, TX
Edward - Cedar Creek, TX
Great service and friendly technician
Will Molidor - Georgetown, TX
Steve was great in helping diagnose the problem with our GE electric stove. He explained the issue and what we needed to do from here. Very professional and helpful.
Wesley - Bastrop, TX
Nicole - Buda, TX
Efficient and very nice!
Utley - Belton, TX
The Maytag washer was not out of warranty and quit working. Mike G fixed it in a timely manner and I appreciated his explaining what had happened.
Terry - Georgetown, TX
Jerry knows his stuff! Appreciated his attention to detail. Will call Appliance Express next time something isn't working properly.
Awesome & Quick Service
Nigel - Round Rock, TX
Tyler was great and quite efficient at his job. Did not take too much time once he identied the issue and fixed it right away. He also was accommodating that I was a conf call, and did not seem bothered by it at all.
Quick, accurate service!
Engelken - Canyon Lake, TX
Quick service. Repairman arrived with the correct repair parts and installed them if a few minutes. Our washer is working great now.
Wyndell - Liberty Hill, TX
Steve was efficient, professional and respectful. He quickly identified the issue, had the needed part on hand, and made the repair in less than an hour.
Billie - Round Rock, TX
On time, great service and quick answer to repair my refridgerator!
Mrs Rene - Austin, TX
Luis arrived a little early and got right to work. Figured out what was wrong with the ice maker, got it fixed and working! All in 30 minutes! Great job!
Consistently awesome service
Pahuja - Leander, TX
Lou is awesome and helped us with the washer/dryer. Would recommend him to others needing service.
Allen - Dripping Springs, TX
Isaac R - Austin, TX
Jana - Georgetown, TX
Tyler was a pleasant person who clearly knew what he was doing. He spoke kindly and was very helpful. I’d recommend him.
Vicky - Austin, TX
He found the problem quickly.He explained the problem,and removed the problem.I had Great Service.
Pace - Leander, TX
Always on time
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
fix wash machine man was fast and answered all questions
Freeman - Georgetown, TX
Mreys - Waco, TX
Highly professional and great knowledge of the appliance
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Yvonne - Round Rock, TX
Cammon - Leander, TX
Gabriel - Pflugerville, TX
He didn't just troubleshoot he also took the time to explained the issue very clearly thanks for your service ..
Joan - Georgetown, TX
By the time Tyler reached our house my ice maker had started to work. He answered our questions that we had. Tyler was friendly and nice.
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Jeff - Hutto, TX
FIRST TME CUSTOMER
Ross - Georgetown, TX
LOU WAS VERY HELFUL AND PROFESSIONAL. SHARED A LOT OF GOOD ADVICE AND INFORMATION. CAME AT THE END OF A LONG DAY FOR HIMSELF, BUT STILL PROVIDED GREAT SERVICE.
Cassie - Georgetown, TX
Mary Anne - Georgetown, TX
Did an awesome job. Hopefully my problem is solved.
Headley - Leander, TX
Lance - Marble Falls, TX
I couldn't be happy with the service James C. provided fixing my Maytag washing machine.
Lauren - Round Rock, TX
He was knowledgeable, polite and very professional! Highly recommend!
Gwyn - Leander, TX
The tech came by on time Completed the job quickly and was very pleasant
Maggie - Kyle, TX
Quick and listened. Quickly repaired the problem
Lynnette - Thrall, TX
Professional and knows the product
Jan - Horseshoe Bay, TX
I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.
Hall - Leander, TX
Jonathan - Georgetown, TX
Diego was awesome
Carlos - New Braunfels, TX
Juanita - Georgetown, TX
Jerry is very knowledgeable and quickly resolved the seal issue to the dishwasher. I like that he wrote in his notes that, if there's any further issues to please contact the office. Dishwasher is under warranty.
Greenall - Round Rock, TX
Thank you so much for responding quickly to our call and being able to repair the washer on the day you arrived. It was great that you had all the parts in stock with you.
Liu - Austin, TX
Kay - Georgetown, TX
I was very impressed with James as he immediately knew what to do with my Kitchenaid Refrigerator that's been a pain ever since I bought it!!! His knowledge was very impressive and speed to fix it as well! I highly recommend James and Apliance Express !
Whirlpool fridge repair.
Jay - Leander, TX
Whirlpool Fridge appears to be working now but time will tell. This was the 3rd service call for this problem. However, the repair tech was great. All Appliance Express repair techs that I have had at the house have been very professional and courtious. There have been 4 of them. The office appointment scheduling staff is great also and tries to work in an appointment to fit your schedule if possible.
Susan - Georgetown, TX
Jerry was informative and efficient. Would highly recommend.
Mohamed - Round Rock, TX
Williamson - Georgetown, TX
Service was excellent and price was good.
J.R. - San Marcos, TX
This is a great company, they were quick to send out a very professional, knowledgeable and friendly service technician. Highly recommend!
Mueller - Leander, TX
Good, professional service, knowledgeable service tech.
Michael - Seguin, TX
Excellent service tech. Was able to quickly diagnose the issue, happy with the service, thanks.
Professional, Courteous and Honest
Peccon - Leander, TX
Lou did a great job today at the house. Fixed what needed to be fixed, made recommendations for things in the future and was easy to talk with. Also, someone that, if my wife was in the house alone I'd never worry with things (always a husbands concern with any technicians). Great guy with expansive knowledge and did a phenomonal job with what needed to be fixed.
Kerri - Buda, TX
Kevin was on time, found the problem quickly and got it fixed.
Jeffery - Manor, TX
Took time to explain the problem, and the steps to fix same. He also provided "tips" to prevent future problems and to improve equipment performance.
fiendly and helpful service
Cathie - Georgetown, TX
Fast took no time at all
John - McQueeney, TX
Jones - Round Rock, TX
Lou was very professional and helpful. He gave us great tips concerning use and care of the appliances.
Benjamin - Austin, TX
RO - Pflugerville, TX
Gehan homes set up microwave door replacement
Sabrina - Manor, TX
I just want my washer fixed.
Cheri - Blanco, TX
My Washer Did not get fixed. Has to call service man back twice. First time things were not connected properly 2nd time I’m needing a part that they mispackaged in his van and he did not have. Have to wait now till mid week to have him come back. Need to call and reset appointment on Monday so I’m to get him here before I go to work on Wednesday. Silver lining is that my washer is under warranty since I only bought it 9 months ago n
Krockover - Leander, TX
Marshall - Georgetown, TX
Lou Soldan is a total profession. Very efficient and knowledgable. It feels good to be totally confident in the work that was performed on my refrigerator. He was patient because he answered all my annoying questions. I hope to never need service again, but if so, I want Lou S. back. He is an asset to Appliance Express. Thank you, Lou.
John - Austin, TX
Julie - Georgetown, TX
Never a disappointment. Always accurate with the information to fix your appliance problem ... AND they follow up.
Jacob - Taylor, TX
Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Replacement of Freezer Door
Kitty - Georgetown, TX
The service reps were very professional. I now have a fully functional refrigerator.
Wonderfully fast and efficient. Very friendly and explained everything.
Nolan - Round Rock, TX
The technician was on time and took great care with my appliance , even putting a blanket on the floor when he had to take the door to the oven off. Even though it was a quick fix he took time to explain everything.
Awesome service and quickly fixed problem!
Trevino - Austin, TX
Mr Elmer Dangerfield - Austin, TX
Ragsdale - Liberty Hill, TX
Quick and great service
Great service/ friendly staff
Jack - Round Rock, TX
The problem was diagnosed and fixed in a timely manner. Very pleased with the service.
Claude - Pflugerville, TX
Good job Nathaniel
Great service, very polite
Tiff - Round Rock, TX
Tyler was a great person. Very willing to help fix the problem and answer all questions.
Tech arrived as scheduled, offered to wear protective foot gear, and was pleasant ..
Samuel - Bastrop, TX
Tajinder - Round Rock, TX
very good service
Our door’s flap issue has been resolved + more!
Kassadra - Hutto, TX
An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.
Very timely, excellent work.
Charles - Georgetown, TX
Gas Stove Repair
Ryan - Austin, TX
On time, quick, professional, and most importantly - fixed the problem with our burner!
Powell - Pflugerville, TX
Prompt and professional. Great advice.
Henry - Pflugerville, TX
Robert - Georgetown, TX
Knowledgeable, efficient, congenial. Company should have dispatched two people for the job. Had o not been home, and only my wife was here, repairman could not have completed job. Took one person to hold the door and one to connect it.
Vicky - Lago Vista, TX
Jerry did an excellent job!!
On time, friendly and efficient.
Sharon - Lockhart, TX
Randy - New Braunfels, TX
Excellent service. Outstanding service technician.
Bekdache - Austin, TX
Frank - New Braunfels, TX
Bacon - Georgetown, TX
Olson - Georgetown, TX
Took two calls due to parts but was covered under good warranty.
Great service, awesome tech!
Sonia - Round Rock, TX
Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.
Pete - New Braunfels, TX
Job done! Well.
Mohamedali - Austin, TX
Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.
Really great and quick service. Very professional and cordial
Barbara Derse - Horseshoe Bay, TX
Brenda - Marble Falls, TX
The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Henry - Pflugerville, TX
Kennison - Cedar Park, TX
This guy is the best. Extremely professional, very thorough when addressing the problem.
Mrs - Austin, TX
Thanks for the professional, friendly service.
Mr PATRICK -
LUIS CALLED BEFORE 8. GOT DIRECTIONS, SHOWED UP PROMPTLY. FIXED THE FRIDGE WHILE I DID OTHER THINGS. HE WAS FRIENDLY, COURTEOUS, AND A PLEASURE TO MEET. THANKS.
Douglas - San Marcos, TX
Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.
Sherran - Thrall, TX
definitely knew what he was doing!
Will use again
Beatrice - Leander, TX
Great service, super quick
Excellent Customer Service
Vanessa - New Braunfels, TX
I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.
William - Austin, TX
Luis, my serviceman, was prompt, courteous, and did an excellent job.
Linda - Round Rock, TX
Connie - Elgin, TX
Horton - Georgetown, TX
Dolores - Hutto, TX
Westhuizen - Georgetown, TX
Incredible service! Great communication!
Liz - Kyle, TX
The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.
Harry - Kyle, TX
Very thorough in his repairs
Ann - Austin, TX
Great service - on time and efficient! My serviceman was great!
Joyce - Round Rock, TX
This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.
Bennie - Round Rock, TX
Martin - Liberty Hill, TX
Thank so much for quickly resolving issue
Cartwright - Leander, TX
Timely updates via email and phone contact, pleasant service technician and quick resolution
Piece of cake
Ellis - Leander, TX
Tanya - Round Rock, TX
Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.
Fast and great service!
Crystal - Spicewood, TX
Professionalism in service
Phyllis - Manor, TX
Nathan gave me great customer service and fixed my refrigerator problem. Thanks so much!
prodduturi - Austin, TX
Michael - Round Rock, TX
Very professional and explained everything.
DAKOTA - La Grange, TX
NATHAN WAS A GREAT SERVICE PERSON, CAME AT THE TIME THAT WAS SCHEDULED. A VERY PLEASANT EXPERIENCE WORKING WITH HIM. THANKS
Clairence - New Braunfels, TX
Glenda - San Marcos, TX
Spencer - Austin, TX
Ulrich - Cedar Park, TX
Great service! Prompt! Explained all!
Cindy - San Antonio, TX
Will use this company again! Informed me quickly regarding appt time. Then called 30 min notice. Very thorough w diagnostics and gave information..
Tom was great!
James - Austin, TX
Pauline - Round Rock, TX
Guerra - Cedar Park, TX
Tech was prompt, had the washer fixed within 45 minutes. The previous company came out twice and couldn’t fix the washing machine.
Doug - Leander, TX
RANGE AMANA AER6303MFB2 "Arrived onsite for range not working. Cooktop and bake function not operational. Checked for loose connections, all look good. Took voltage at terminal block. Found L1 with 16.8 vac, L2 with 121 vac and 101 vac across L1/L2. Unit not receiving proper voltage. Customer must seek electrician for incoming power. Job complete."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator making noises. Inspected unit and work. Performed diagnostics mode and tested each moving components. Re-leveled door and door handles. Unit stopped making noise. Unit working as designed. Call complete.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived onsite for a refrigerator not making ice and possibly needing sealed system components. I found the FC not getting below 18 degrees. I tested the pressures and found it at 30 psi when equalized indicating a possible leak. I found a leak in the center of the RC evaporator. I replaced the evaporator and dye drier. I ran a long vacuum and the system held a 30 psi vacuum. I charged the system with 5.50 ozs of R134A. I tested the unit and had good pressures and frost patterns on both coils. Call complete.
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived onsite for unit having a leaking issue on the floor. Looked at unit. Found that the cooling line was leaking but of condensation through the routing hole were the cooling line goes into. Filled the hole with silicone. Did not see any more water dripping. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Also found leak but cant diagnose the leak because there no water spraying.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator frosting over and the thermistor going bad, I removed and replaced the RC evap motor/harness, placed the thermistor on the suction line next to the weld and secured it with foil tape and ziptie. Using a clamp, I secured the evaporator to the back the unit on the left and right side. Placed two shims in between the evap cover and drip pan near the center to level the drip pan. Removed and replaced the hv control and tested the unit. Unit is beginning to cool and operate as designed. I recommended that the customer allow the unit 12 hours to cool and approximately 24 hours to begin to make ice. No water leaks observed during service.
WASHER GE GUD27ESSJ1WW Arrived onsite for the washer not advancing to the next cycle. Removed front panel and found that the belt was broken causing the issue. Will need to replace belt . Ordering parts and office to schedule. ; ordrng 1 WH01X20436 (drive 3l)
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Replaced fuse , Test unit and unit test good blower coming on and unit heating.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to install previous diagnosed parts. I gained access to the evaporator. I removed the damaged evap cover and drip pan. I replaced the drip pan. I secured the evaporator with the mounting tabs and zip ties. I replaced the motor evap harness and secured the thermistor to the evaporator with foil tape and zip tie. I replaced the damaged evap cover and I stalled no mounting screws.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for ice maker not leaking. Ran diagnostics mode and found no error codes, ran harvest cycle and found unit working as designed. Found ice-maker gasket indented causing slight air leak melting ice and reshaped it. Installed customers water filter upon request. Tightened customers freezer door handle upon customers request. Unit is working as designed. Call complete."
WASHER WHIRLPOOL WETLV27HW1
DISHWASHER WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. Found buttons not always responding to touch and clock is running fast. Found ui status error code in memory and customer stating the panel will turn the lights on randomly and will restart baking cycles after being turned off. Unit will need new console and control to repair. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
OVEN JENN-AIR JMW2427DS01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
MICROWAVE KITCHENAID KHMS2040WSS0 Arrived on site to test unit for unit not heating. Test unit and found and high voltage. Replaced magnetron capacitor and diode, test unit and unit heating correctly job complete.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for oven not igniting. Test unit and found igniter not connected. Secured connection test unit and unit test good job complete.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite for refrigerator at 70 degrees. Upon inspection I found the RC at a complete no cool and the FC at 42 degrees. I spoke to techline and they said we would need a SS tech here to test pressures.. SR#7729284631.; O-emld tckt
WINE COOLER KITCHENAID KUWR204ESB00 Arrived onsite for a wine cooler to replace the previous diagnosed parts. I replaced the compressor and installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.5 ozs of R134A. I tested the unit and it is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for filter issues. Found housing to filter head not fully installed during manufacturing process causing filter to get stuck in housing. Reinstalled housing correctly tested filter operation unit working as designed
DRYER WHIRLPOOL WED6620HW1 Arrived on site to diagnose a dryer that is not running. Tested unit and found clogged external venting caused excessive moisture to build up inside the unit and short control and panel. Control and panel will need to be replaced to complete repairs. Advised homeowner on venting issue. Office will need to set return date due to part availability.; ordrng 1 W11370450 (CONSOLE) and 1 W11388022 (CONTROL)
DISHWASHER KITCHENAID KUDS30IXBL4 Arrived onsite to install previously diagnosed parts. I installed the main control and console. I tested the unit through diagnostics. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site to test unit for refrigerator not cooling found RC thermistor temps fluctuating drastically. Also found damper control not responding during diagnostics. Replaced damper control and RC thermistor, tested unit, unit tests good.
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived onsite to replace previously diagnosed parts. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for dishwasher not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR )
WASHER WHIRLPOOL MAH3000AWW "Arrived on site to inspect washer for not Spinning correctly, upon inspection found the motor seized and main control needed to be replaced, Replaced both control and motor in kit, tested for function, All functions returned. Complete"
DRYER WHIRLPOOL WED95HEDC1 Arrived onsite for dryer not heating but spinning. Upon inspection I found the dryer not heating. I verified voltage at the term block under a load and it passed. I accessed and tested the heating element and it tested OL or open indicating a short or break in the element. Unit is working as designed at this time I found a crack in the old element.
WASHER WHIRLPOOL 110.499726 "Arrived on site and inspected washer and found F28 showing on the control panel, this is a communication error between control board and motor control. Replaced motor control and ran a diagnostic cycle to confirm washer will now spin.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator not cooling in RC and slow ice production. Customer stated prior company that was out replace ice maker. Inspected unit and work area. Found RC evaporator frozen over. Performed diagnostics mode and tested operation and found defrost sensor opened. Removed ice buildup from evaporator and test sensor and found opened. Installed new thermistor assembly and placed in correct position. Found ice maker unleveled. Corrected ice maker. Assembled unit and found ice housing adapter clips were broken. Per diagnostics mode and tested all operations, all tested good. No water leaks detected."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for defective control. Installed a new main control,powered unit on,ran diagnostics fan and all other tests passed."
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived on site for freezer cool on the bottom and hot on top. I inspected the unit and work area. I put the unit into diagnostics and activated the evap motor. I found the fan not coming on. I gained access to the motor and found it only coming on when hit. I replaced the evap motor with a new one. And tested it again. The motor comes on every time without help. job complete. No water leaks detected.
OVEN WHIRLPOOL KSDG950ESS1 "Arrived onsite to replace previously diagnosed parts. Replaced convection fan, tested unit and unit is functioning properly. Heated to 325, tested convection bake, all had no issues. Job complete"
WASHER WHIRLPOOL MVWC565FW Arrived onsite to inspect a washer not spinning clothes out. Found the issue happened when the customer was washing a load of approximately 12 towels. I advised the customer to wash half the size of towels due to the weight of towels when wet. I calibrated and service tested the unit and unit had NO error codes.Unit now operating to customers satisfaction.No leaks observed.Job complete
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site for a cooktop with the front left burner not igniting. Upon further inspection found that the front left burner was not sparking at all. Gained access to spark module and harness. Found harness burnt out at front left valve. Ordering harness and ordering spark module in case it shorted out. Advised customer against using faulty burner until repair is complete. Office to reschedule. ; ordrng 1 W10619020 (WIRE HARNESS) and 1 WPW10475150 (SPARK MODULE)
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for door falling. Test unit and found broken pads. Replaced odd test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site and tested operation. Found monitor interlock not registering when door is closed. Found cam is not properly contacting switch. Moved switch to opposite side of interlock and tested. Cam is now engaging switch properly and unit is operating properly. Job complete
ICE MACHINE KITCHENAID KUIC15PRXS3 "Arrived on site for no ice. Diagnosed a leak in the system,condenser fan running weak also. Replaced evaporator,compressor and fan motor,vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics good frost pattern on evaporator. Reassembled unit,ran diagnostics all test passed no leaks at water connections."
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 "Arrived onsite to inspect side by side refrigerator not making ice. Found the ice make motor quit working. Called office and SR is ordering an ice maker for this call, due to my system network errors. Office to reschedule the customer when parts arrive. Needs more ; O-emld tckt"
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for leak at condenser coil. Replaced condenser coil,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to inspect washer timer issues. Upon further inspection, the customer advised that when washing on normal, the timer display used to read 47 mins and now it reads 1 hour. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. After further inspection, I found the customer had pressed the extra rinse button which added time to the normal wash. I demonstrated to the customer of my findings. I noticed a lot of suds in the washer during testing and the customer advised that they have a water softener. I showed the customer how to calculate the detergent for their mini bulk cartridge and set the settings for the cartridge use. I made recommendations for use and care as well as detergent use. No water leaks observed during service job completed."
RANGE WHIRLPOOL RF265LXTB3 Arrived onsite to inspect range not heating on large burner front right big burner. SR in parts Office is ordering the infinite switch. Office to reschedule the return appointment.Needs more work; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Arrived on site and found icemaker is off, turn the icemaker back on and it immediately cycled dispensed what ice was in the tray and filled with water. Replaced icemaker diagnosed by previous technician. This icemaker also cycled immediately and filled with water, job complete"
REFRIGERATOR MAYTAG MFI2568AES Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door handle.
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to install new screws and stud for handle. Installed parts test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit tripping breaker. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site to inspect fridge for frost and light issues, upon inspection found modules not illuminated, replaced control board for LEDs, will need module to fix light issue. Frost issue caused by uneven door, Aligned doors and found no issues. Office to reschedule.; ordrng 1 W10843339 (MOD)"
RANGE KENMORE 790.7403331 "Arrived on site to diagnose range with no function from control panel. Performed diagnostic. Found good voltage at controller. Found burnt out controller. Replaced controller and retested. Unit is now working as designed with all functions good.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived onsite for the refrigerator ice maker not working properly. During testing found that the freezer evaporator is frozen solid and will need to be defrosted. Evap fan and thermistors will need to be replaced and the UI, hv control board will need to be replaced. Ice maker is making ice and passed its test the ice build up in the freezer is causing the issue. ordered parts and office to schedule. ; ordrng 1 W11109595 (motor-evap) and 1 W11387384 (UI)"
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site and tested operation. Found monitor interlock not registering when door is closed. Found cam is not properly contacting switch. Moved switch to opposite side of interlock and tested. Cam is now engaging switch properly and unit is operating properly. Job complete
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for customer complaint of ice maker leaking, found ice maker failed to rotate all the way 2 out of 3 times in diagnostics.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to install new ice maker. I removed the failed ice maker and installed a new one. I ran a harvest cycle and fill test, both worked as designed. Job complete."
REFRIGERATOR GE GYE22KMHCES Arrived on site and inspected refrigerator and found evaporator drain is frozen. Used steamer to remove all ice from freezer compartment and clear evaporator drain.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to test unit for not heating. Found terminal block melted. Replaced terminal block and found unit is not receiving proper voltage one black to white is 70v, red to white is 122v, and black to red is 190v. Outlet also has strong burnt smell. When wiggling plug in outlet it intermittently gets proper voltage. Held plug in position for unit to receive proper voltage so I can verify unit is working good. Unit works as designed. Advised customer to have electrician correct issue. Job complete."
MICROWAVE IKEA IBMS1455DS00 Arrived on site for microwave not starting . Found switch bracket on button broken off . Replaced button holder part w11116990 from truck stock . Tested and microwave is functioning normal . Job complete.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to inspect dishwasher wash arm that fell off and burned at the element. Ran diagnostics test and unit is working as designed. Replaced the top wash arm. Customer satisfied. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not dispensing ice or water. Homeowner informed me unit has started working since claim was placed. Tested all parts and components and found no mechanical or electrical issues with unit at this time. No further repairs are needed and no leaks were found at time of service.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to inspect standup freezer making rattling noises. Use the sealers to minimize the noise. Job complete.
DRYER FRIGIDAIRE FEX831FS0 Arrived onsite for unit making a squeaking noise. Tested unit. Heard squeaking noise. Found that the bearing was no good. Replaced bearing. Tested unit. Unit test good. No issues at this time. Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven console not working right. I inspected the unit and work area. I found no fault codes. I did find the console not responding all the time. I replaced the console. I tested both the microwave and the oven and both are working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to follow up on refrigerator that was building ice and frost in FC. On arrival saw a good amount of ice and frost in FC. Unsure if this was due to previous FC is it not fully defrosting unit. Melted down ice and cleaned out freezer compartment. Previous tech sealed liner already. Molded door gasket with heat gun to attempt to get a better seal. After molding I could not see or feel any gaps from the gasket. Unit is now working as designed. Call complete.
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site and inspected washer and found hot water was left off by installers, after correcting ran a diagnostic cycle and confirmed everything is operating properly. No water leaks detected at time of service, job complete"
DRYER WHIRLPOOL WET4027HW0 "Arrived onsite and found belt switch good, replaced motor. Unit is now operating as designed. Advised main office on repair."
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite for top and freezer lights have gone out. Looked at unit. Found that the left side light in freezer was no good. Replaced led with truck stock. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker would not complete the cycle when I jumped the motor to engage. I also found water in the IM. He resident stated that she had turned the cooling up to try and make ice then turned it to the minimum because they thought the lines might be frozen. I replaced the ice maker and asked the customer to monitor the unit to see if the ice production returns. I noticed the panel In the FC was turned to minimum so I changed it to recommended I also noticed there were items pressed up against the vents in the FC I advised about the importance of airflow for ice production. Job complete.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found wire disconnected from bake igniter. Rewired igniter properly and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on job for complaints of no ice. Found icemaker gear broken. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site to replace drip pan from previous diagnosis. Replaced pan, cleared frozen drain line. Tested unit, unit works good. No leaks detected. Job complete."
WASHER LG WM4270HVA Arrived onsite for washer showing LE error. Upon inspection and while in diagnostics on spin cycle I found the rotor stator or rear of the unit making a scratchy noise. I accessed the rotor and stator and found that when in set to spin it would wobble badly then show the LE error. The rotor and stator need to be replaced I am also recommending replacing the bearing as well. Since there a 10 year warranty on the drive system I advised the customer to contact LG about the warranty information on the unit to get it scheduled for repair.
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived on site for microwave sparking and not heating. I inspected the unit and work area. I tested the unit and I could hear sparking coming from behind the control panel. I removed the panel and I found the diode damaged and failed. I replaced the diode. I retested the unit and it is now working as designed. Job complete.
DISHWASHER WHIRLPOOL WDF518SAHM0 Sr7729266555 arrived onsite and discovered leak from tub running down back left leg. All water connections are not leaking unable to determine exact origin of leak as it is coming from a part of the tub that has adhesive insulation but location rules out water parts and indicates tub leak. Documented as non repairable with Robert at tech line.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher with visibly failed or broken dispenser upon inspection I found the top of the dispenser chipped off. As I was replacing the dispenser I found the vent gasket was torn I also noticed the upper dishrack was rusting badly I replaced the dispenser but will order the rack and gasket. Returning tech please get pics of rust for records. vent gasket (WPW10254545) dishrack (W10909088) wheel (W10888592) x 4 just Incase. Office to R/S due to part availability. ; ordrng 4 W10888592 (wheel)s and 1 W10909088 (dishrack upper) and 1 WPW10254545 (gasket)
FREEZER KENMORE 253.230821 Arrived onsite for freezer allowing air to enter causing frost to buildup. Upon inspection found that it was not the door seal but was the door panel. The door was had multiple cracks allowing air to pass.
DISHWASHER KENMORE 665.17383N710 Arrived on site and tested operation. Found rain line clogged. Removed obstruction and tested. Unit tests good. Job complete
DISHWASHER WHIRLPOOL KDPM604KBS0 "Arrived on site to inspect washer dishwasher for not cleaning, upon inspection found the dishwasher working to specs, all functions worked, pump and drain worked, heating element worked. Instructed customer on proper use. Complete"
DISHWASHER MAYTAG MDBD820AWB Arrived onsite for the dishwasher leaking water. During testing found that the water is leaking from the door. Replaced door gasket and it did not resolve the issue. Further testing and found that the door was off its hinge causing the leak. Put door back on its hinge and leak is gone. Dishwasher tested good and no leaks detected complete
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on job for complaints of damaged vent. Confirmed damage and ordered replacement parts. ; saved tckt
WASHER MAYTAG MVWB855DC3 Arrived on site for washer that was leaking water when in use. Upon arrival I ran a diagnostic check but could not get any error codes indicating a software or hardware issue and after running test one through 14 in the test cycle I could not find a leak coming from anywhere on the washer including but not limited to the washer inlet valve drain pump circulation pump hoses etc. At this point I was noticing that the cold water shut off behind the washer had a split in it and fed one cold water line to the dryer and upon further inspection the dryer I found that the Water steam inlet valve for the dryer was leaking from the plastic nozzle inside of the drum and had been steadily working this entire time causing water to pull up under the dryer and then go to the washer which is why the customer saw the washer itself is leaking. We will need to return with a new steam and leave valve as well as brass nozzle etc. for the dryer in order to prevent leaking from gett
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for sealed system repair. I inspected the unit and work area. I hooked my gauges up and found the unit low on refrigerant. I found no UV dye in the back of the unit. I put a measured charge into the unit and found the compressor building pressures as designed. I left the unit on. I am ordering the freezer evaporator to complete the repair. The office will schedule for a sealed system.; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (EVAPORATOR )
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site ,replaced control . Oven is not igniting and preheating . No gas leaks detected at time of service. Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously diagnosed and ordered parts. Due to the defrost thermistor not reading and neither the hv control nor the UI reading the thermistors, I removed and replaced the FC evap motor/harness, hv control and UI and tested the unit. FC evaporator began to form a good frost pattern. In diagnostics test #7, I changed the defrost time to 02-basic defrost time. Checked the drain tube at the back of the unit and found it clogged. Removed the tube and cleaned it out and once reinstalled, I sealed it with manufacturers approved silicone. No water leaks observed at the end of service, job completed."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven not operating stopping on bake. Upon arrival found unit was not reading console correctly and control was not operating correctly in random with console. Ordering console and control.; ordrng 1 CNOTE (TO REQUESTED ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297709 (CONSOLE)
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job to replace previously diagnosed parts. After replacement test operation and no air from damper. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the left door liner being badly warped, I removed and replaced the door and transferred parts from the old door to the new and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator with water leaking from the top of the unit. Upon inspection I found the ice maker full of water and every time it would dispense into the ice maker it would pour water out of the front. I also found a good amount of frost build up inside the FC bins and FC roof. I ran a diagnostics test on the IM and it showed a E5 error indicating a failed IM thermistor. I accessed the drain tube in the back and found it separating from the frame allowing air to seep in. I corrected the gap. I am ordering a ice maker and adapter kit via service pointer to remedy the ice maker issues.Adapter (W10864519) ice maker (W11294907) ; ordrng 1 W10864519 (adapter) and 1 W11294907 (icemaker)
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and inspected dishwasher and found saved error code F8E4, ran through all diagnostics and everything checks good, started a normal cycle and it is progressing correctly. After clearing error code dishwasher is operating normally, reported customers experience to tech line 7729261683"
DRYER LG DLE3733S Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found coil and heating element failed. Replaced heater assembly and tested unit. Found all is functioning properly at this time
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that has a panel not responding to use your input. Tested unit and found lights not operational yet panel registering press. Reset panel at breaker and performed factory reset through diagnostics. Tested all parts and components and found all is working properly at this time.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found gasket is still closing properly, there is no condensation buildup at this time. Removed evaporator cover in freezer and did not find any excessive frost buildup, evaporator drain is clear, ice production is good, there is no frost buildup inside the return airs. Evaporator fan is running normally. took pictures. apartment resident is fixated on the spacing at the bottom of right hand side of door where gasket was reheated/corrected on previous visit. Took pictures of gasket spacing but it is still closed. Explained this is not a problem as long as gasket is seating. No further repair is needed at this time, there is nothing wrong with this refrigerator it is operating normally."
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for demo mode, upon inspection found the the oven was in demo mode, reset all settings and tested. All functions returned. Complete"
DISHWASHER GE GDF620HSJ5SS Arrived on site to replace manifold and motor and clamp an replaced all parts test unit and unit test good no leaks present at this time job complete.
COOKTOP WHIRLPOOL JGC3536GS01 Arrived on site to diagnose a cooktop with burners that will not ignite. Tested unit and found breaker tripped. Reset breaker and tested unit. Found all is functioning properly at this time. Advised homeowner that appliance manufacturers do not recommend GFCI or AFCI circuits as they may trip when using appliances.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for refrigerator not dispensing water. Removed water filter and tested water dispenser and water dispenser worked properly, Found water filter is not one recommended by whirlpool. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service."
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on job for complaints of smell. Found that an extra piece from installation was still in washer caught underneath heater. Removed and tested.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to replace icebox controls. Replaced both controls and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for customer complaint of unit not filling, found error codes F3e2 f8e1 f0e3 f2e1, found hot water not filling, did not have part at time of service, ordering housing. ;
OVEN WHIRLPOOL GGE388LXS01 Arrived on site for oven temperature issues. Preformed temperature test and watched high and low swing cycles and found all operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
OVEN KITCHENAID KOCE500ESS11 Arrived onsite for wall oven showing a F3E3 erro code for meat probe issue. Upon inspection I found the error code stored in the unit. Via techsheet I accessed the ACU and tested points P3-3 to P3-4 and got a resistance reading of 10.4k ohms when zero ohms or no resistance is needed for a proper functioning meat probe harness I spoke to techline and they recommended replacing the meat probe harness. I am ordering the probe harness (W11220388) techlines SR#7729265942. .; ordrng 1 W11220388 (jack-probe)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to replace light and light transformer. Replaced parts test unit and unit test good job complete.
RANGE KITCHENAID KSDB900ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the display digits fading, I removed and replaced the display and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for washer making loud screeching during spin. Upon arrival put unit into diagnostics found no error codes. Spoke with customer and found failure was intermittent. Took lid off and found that unit was not balanced correctly likely causing spin to rub agains tub during heavier cycles. Fix and rebalanced. Tested in diagnostics 5 times with High spin. Found unit tested good. Job Completed.
RANGE FRIGIDAIRE FEFLMC55GCA Arrived on site for range that was not allowing the upper oven to turn on at all and was giving an F 30 Error code. Upon arrival I ran a diagnostic check but couldnt get any other errors to show up I then checked the omer existence of the oven sensor that was being indicated as faulty by the diagnostic check but found that it was roaming at 1.12 ohms which is a safe range for the oven since itll be up by then did a factory reset on the oven and was able to clear the code and found the oven is not functioning as designed and preheating to 350 as needed I informed the customer that if this issue were to happen again we would need to order the main control as well as the oven thermostat sensor but as of now they can go ahead and use the oven when they need. Call complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for not working correctly, found the upper console with no sounds, restored factory settings and all functions returned. Complete"
DISHWASHER FRIGIDAIRE FGID2466QF5A Arrived onsite for unit making the sink backup with dirty water. Let customer know that as long as the water is draining from the unit properly. The water coming up the sink is more of a plumbing issue or something stuck in the drain of the sink causing the water to come up and drain slowly. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found all parts of icemaker working correctly, spoke with tech line Sr # 7729218786 and found the back icemaker ducts had been collapsed.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to inspect oven for broken handle. Ordering correct parts to repair door. Office to reschedule ; ordrng 1 W10480830 (SCREW ) and 1 W10746435 (RH COVER) and 1 W10746436 (LH COVER) and 1 W11241393 (COVER)
REFRIGERATOR GE CFE29TSDBSS "Arrived on site for refrigerator not cooling at all. Inspected unit and work area. Gained access to control and compressor . Found compressor not running. Measured pulsating DC voltage from quick to inverter and found 3 to 4 volts. Measured compressor windings and found within range. Found bad inverter. Completely removed inverter and when adjusting access valve to remove inverter copper line cracked. When assembled unit cooling disconnected from 3 way valve. Will need to replace valve. .; ordrng 1 WR86X10094 (3 WAY VALVE)"
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave popping breaker . Found outlet is bad , open neutral. Breaker popped from tester . Did find on microwave 20a fuse had blown . Replace fuse with truck stock . Plugged microwave into another out let . All checked normal . Heated water to spec. Also had fan and lights on during heating . No issues with microwave. Recommended to have electrician look at breaker and outlet . Job complete ."
WASHER MAYTAG MHW5500FW At onsite for washer not draining correctly. Upon arrival found no error codes. And that drain was working as designed. Found that detergent hose was kinked. Trapping and releasing water into unit after wash cycle. Fixed and realigned hose. Tested unit unit tested good no signs of leaks during service. Job completed.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived onsite for oven not heating past 250. Upon arrival set oven on bake for 400. And tested found unit operating as designed unit heated and had its fluctuations between temps high and low 3 times and tested averaging 400. Unit had no error codes and is operating as designed. Job Completed.
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 "Arrived on site to install parts to resolve no water being dispensed. On removal of unit to install new reservoir, found back of the unit was completeLy rusted out and created a huge hole in the cabinet, which was frozen over and created a huge chunk of ice in the back of the unit.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for the refrigerator ice maker compartment seals leaking. Replaced ice maker compartment seals and all is good. Complete
REFRIGERATOR GE GFE29HSDDSS "Arrived on job to replace previously diagnosed parts. After replacement test operation fan working properly.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site to install previously diagnosed parts. Installed microwave inner door and made slight bend to bracket. Door now closes and stays closed and is contacting interlock properly. Advised customer to shut right side harder to make sure interlock stays contacted. Call complete.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for ice maker still not among ice. Upon arrival ice maker was rotating but not receiving water. Checked unit valve found valve not sending water to ice maker. Replaced valve and tested unit tested good. Job Completed.
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for customer complaint of oven not working, found failed control. Ordering control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122555 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for low ice production. Ran temp checks fresh 37-40, fz 20-21 . Found dye in compressor compartment. Also sealed system is making a gurgling noise . Ordering both evaps ,UI drier, weigh 3HRS . Call to set return .; ordrng 1 UVDRIER and 1 W11116006 (EVAP) and 1 WEIGH3HRS and 1 WPW10608485 (EVAP)"
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite to test unit for unit not washing. Test unit and found bad control and sump and motor. Replaced board and wash motor and found sump and motor connection damage not allowing wire to connect will order new sump and motor reschedule f ; ordrng 1 WPW10591570 (SUMP AND MOTOR )
REFRIGERATOR WHIRLPOOL WRT511SZDM00
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for washer making loud clanking noises. Upon inspection and in diagnostics I found the drain hose resting against the back panel causing a loud clanking when when in high spin and dropping RPMs I also noticed the unit making its normal sounds when shifting from agitate to spin or vice versa I secured the hose so it would not bang against the back of the unit and advised the other clicking sounds are part of the machines normal function. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site to replace auger motor, found motor was not the correct part for this model. Ordering motor ; ordrng 1 W10271509 (motor)"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not igniting, replaced igniter and found no change, the relay sending voltage opened and closed quickly, ordering control. Office to reschedule ; ordrng 1 Wpw10556710 (CONTROL )"
REFRIGERATOR KITCHENAID n/a Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WMH31017FS0
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite and found both compartments not cooling while unit has been running. No frost pattern. Full fan function. Found compressor running and hot black to inverter drawing half an amp. Advised customer that sealed system repair is being scheduled again. Office to rescheduled. ; ordrng 1 ACCESSVALVE and 1 DYEDRYER and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP) and 1 WPW10608485 (FC EVAP)
REFRIGERATOR GE GFE29HGDABB "Arrived on site for freezer not cooling and making loud noises. Inspected unit and work area. Found freezer at 27°. Gained access to compressor and found when removing access panel that abnormal amount of heat from back of the unit. Found noise coming from compressor and condenser fan was not running. Measured DC voltage to fan and found failed fan. Informed customer to leave unit off or place floor fan behind unit. Customer chose to power unit off. S ; ordrng 1 WR86X10094 (CONDENSER FAN)"
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for The flame is not consistent on the two big burners. Found that back right burner needed adjustment to the low flame burner. Customer wanted the flame from the power burner to produce a flame similar on all other burners. Explained to customer that this wasnt possible because the power burner has a higher BTU rating than the other four burners. Job completed
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to follow up on microwave light not coming on. Verified fan relay comes on instead of light in diagnostics, but unit is also throwing an F4E1 error for the cavity thermistor. Ordering a new thermistor in addition to control and lamp. Ordering a new cook tray due to the one with the unit has casting indents that arent be there. ; ordrng 1 2HOURWINDOW (2 HOUR WINDOW ) and 1 W10389447 (thrmst-fix) and 1 W10818723 (tray-cook)"
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite and found sump and motor failed. Ordering sumo and motor. ; ordrng 1 WPW10605057 (SUMO AND MOTOR)
WASHER MAYTAG MVWB835DW3 Arrived onsite for washer leaking from the back left side of the unit. Upon inspection I found the water inlet valve leaking. Unit will need new inlet valve for repair. Ordering Housing (W11172234) ; ordrng 1 W11172234 (housing)
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher that was not drying dishes. Ran through diagnostic cycle and found heater working good. Found customer is not running rinse aid. Advised they have to run rinse aid, use high temp options and run hot water first, unit is working as designed. Advised customer and maintenance of proper procedure for unit. Call complete."
DRYER WHIRLPOOL WET4124HW0 "Arrived on site for dryer not drying properly. I inspected the unit and work area. I gained access to the thermal fuse and the thermostats, I found the thermostat out of range a bit. I replaced the thermostat and set it properly. I spoke to th customer about the unit and repair. I recommended using small loads in the dryer as it is only 120 volt system and because of that it wont get as hot as 240v units. Job complete."
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite and installed new door. Unit is now operating as designed. Advised customer on repair.
WASHER MAYTAG MHW5630HC1 "Arrived on site to inspect washer for loud vibrations, upon inspection found a bounce to the washer during spin, ordering springs and lower damper shocks. Customer has the washer built into a cabinet, will need to remove before service. Office to reschedule; ordrng 1 W10896675 (SPRING ) and 1 W11117022 (DAMPER )"
COOKTOP WHIRLPOOL KCGS956ESS02 "Arrived on site to install previously ordered parts to resolve ignitor running constantly at times. Found unit serial incorrect, and incorrect parts ordered. Ordering correct parts. Unit needs the burner assembly for bottom right burner. Unit acts like flame is dying and tries to reignite when not necessary. Front right burner flame is off as well. Ordering necessary parts and 2 man job. Unit has to come out for replacement and oven is under unit. Customer informed me there were issues installing the oven, and the cooktop is strapped under the counter. Office to reschedule.; ordrng 1 2MANJOB (2MAN JOB ) and 1 W10631209 (support) and 1 W10836474 (cap-burner) and 1 W11173537 (holder-orf)"
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for cooling complaint. Per maintenance unit not defrosting,at time of visit unit cooling,ran diagnostics all thermistor passed,defrost sensor passed,ran defrost cycle passed. Secured thermistor to evaporator using foil tape and a zip tie"
REFRIGERATOR KITCHENAID KFIS20XVMS10 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit stopped cooling and water was on the floor, but then the unit started cooling gain. I tested the compressor and found .83amps with the condenser fan and evap fan operating. I removed the evap cover and found a good frost pattern. When I went to remove the FC drawer door, the door was difficult to open. I found the rails were badly gunked up and some of the bearings were missing. The FC upper drawer rails were bad as well. Customer advised that due to the home being a vacation rental home, the upper drawers werent needed and they will place grease on the rails for now, but wanted to replace the main drawer rails. Ordering both FC rails and the drain tube per service pointer W10632338E. Office to schedule return service due to OOS parts. No water leaks observed during service.; ordrng 1 W10619951 (drain tube) and 2 WP13055901 (slide)s"
COOKTOP JENN-AIR JGC3536GS00
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for water leaking from filter head. Removed filter multiple times at one time found water separating from white push connection on filter head diagnosed a defective filter head. Installed a new filter head installed filter,checked filter removal and installation no leaks at head or connections.
DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site and inspected dishwasher and found control panel is unresponsive, interior lights are on when door opens. removed outer door panel and disconnected vent fan and control panel is still unresponsive. Replaced control board and this had no effect. Control panel, control board, drain pump, and vent fan to correct issue.; ordrng 1 WPW10531320 (Drain pump) and 1 W11179176 (Control panel) and 1 W10866121 (Control board) and 1 WPW10469574 (Vent fan)"
WASHER WHIRLPOOL MHW6630HW0 "Arrived onsite for washer leaking from dispenser. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no cool. No cool in freezer,partial frost pattern on evaporator,found oil in drip pan that caused damage to pan,diagnosed a leak in the system,damaged cover. ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE) and 1 W11032800 (MOTOR) and 1 W11033168 (HARNESS) and 1 W11116006 (EVAPORATOR ) and 1 W11457241 (DRIP PAN) and 1 WPW10143759 (DRIER UV) and 1 WPW10501260 (COVER)"
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer not heating. Upon inspection found failed cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit leaking, found drip pan overflowing and dripping down front door. I cleaned the water and tested dispenser and ice maker, tested good."
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is not draining. Tested unit and found failed drain pump assembly. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR UNKNOWN WSF26C3EXFO1 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=59 degrees. I pulled the unit and tested amp draw to the compressor. Compressor was showing 1.00amps and was ice cold. Evaporator had no frost pattern.
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making banging noise. Upon arrival found unit top was not hooked properly allowing unit to bang into wall. Also found dispenser leaking. Hooked unit holder into top. Unit is no longer making banging sound but will need new dispenser. ; ordrng 1 W11465533 (DISPENSER )
DRYER WHIRLPOOL TGDS840JQ1 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse dryer is now heating properly.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site to install previous diagnosed part. I removed the warped door and installed new. I verified that the door is now sealing properly. Job complete.
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit leaking, found leak coming from valve, replaced valve, unit tested good."
OVEN GE JT3000SF3SS "Arrived on site for oven will beep, stop heating, necessitating us to stop the power to the oven. F22, F20, F34 ERRORS. Placed in diagnostics and found F20 and F31. Both control is faulty and sensor is open at 425 degrees. The new pre screened sensor didnt have the connector on the end of it. Ordered new sensor and marked control will use on return visit ; ordrng 1 WB21X10165 (sensor asm)"
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to install previous diagnosed parts. Gained access to compressor and removed failed overload and relay, installed new. Performed diagnostics mode and ran compressor and condenser fan. Reinstalled unit. Found good frost pattern on evaporator tray. Spoke with customer on operation. All tested good, no water leaks detected."
DISHWASHER KITCHENAID KUDS01FLBL6 "Arrived on site for customer complaint of UI not responding, found failed UI, ordering UI control. ; ordrng 1 WP8270168 (cntrl-elec)"
MICROWAVE WHIRLPOOL WOC75EC0HS01 Arrived on site to install console to resolve issue with lines and no response. Installed new console and retested. All is working as designed. Call complete.
COOKTOP JENN-AIR JIC4536XS00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Reprogrammed and unit will start to act like its now programmed but then starts flashing code. Was shown pointer that if this issue displays itself that modules are bad and needs to be replaced. Re ordering needed parts. Office to schedule return trip. Left unit off at breaker and instructed customer on this for safety. 2 hour job. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10857233 (module) and 1 W10885135 (module)
REFRIGERATOR WHIRLPOOL KRFF507HPS "Arrived on site and inspected refrigerator and found ice bin is not present, and neither is water filter. ; ordrng 1 WPW10347093 (D2C Ice bin)"
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found water dripping from water line connections on back of washer. Took pictures reseated water connections and dripping has stopped. Ran a diagnostic cycle to confirm leaking has stopped, job complete."
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to diagnose dishwasher not heating. Found error F7E1 for no heat. Tested heater and found heater open, and has rust lines on it. Unit needs new heater. Ordered heater, will bring back thermostat and control. . ; ordrng 1 W10518394 (heater)"
RANGE JENN-AIR JGS9900CDS02 "Arrived on site for oven not heating . Ran both bake and broil . Broil igniter is glowing and heating . Bake igniter is not glowing . Getting good voltage . Ordering bake igniter. No gas leaks detected at time of service . Call to set return .; ordrng 1 W10826866 (IGNITER) and 1 WP7432P143-60 (IGNITER)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site inspect dishwasher not restarting and drain pump turning on without unit being on. I attempted to placed the unit in diagnostics and the unit would turn the drain pump on. I removed the outer door panel and unplugged the vent and attempted to place in diagnostics and the unit responded. It show3d error codes F2E1 & F5E1. Cleared the codes and continued with testing and the unit operated as designed. When I plugged the vent back in and retested, the unit would not respond. I removed and replaced the main control and vent and retested and unit operated as designed. After I placed the outer door panel back on, I attempted to retest and the unit failed again and started showing error code F2E1. I advised the customer of my findings and am ordering the UI control and harness and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service and unit power turned off at the switch.; ordrng 1 CNOTE (AUTHORIZATIO