We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Kingsland, TX 78639
Miguel
Job Details: 09/19/2024
"Arrived on site with washer showing error code f5e3. Door is locked. Unit is stacked. Found unit is stacked. Requires 2 man. Unable to confirm model and serial. As door will,not unlock. Advised office will call to schedule. ; ordrng 1 2MAN (2man)"
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Kingsland, TX 78639
Miguel
Job Details: 09/19/2024
"Customer says cycle didnt finish and soap is left in the dispenser. Ran test and found no errors. Confirmed soap left in dispenser, ran test 2 and it did put water but did not empty properly. Previous tech already attempted cleaning. Also during test I found excessive shaking of tub when starting high speed spin and unit has no clothes. Recommend new shocks and dispenser. Office will call to schedule. ; ordrng 1 W11524106 (Dispenser) and 4 W11316766 (Shocks)s"
We serviced a
WHIRLPOOL FREEZER
Model WRT511SZDM04
Near Manor, TX 78653
James K
Job Details: 09/19/2024
"WRT511SZDM04 Arrived on site for FC not sealing. Upon arrival, FC door gaskets are sealed however frost build up present into FC. Upon closer inspection, found bottom right and left RC door gaskets are not sealed after installers reversed doors. Used heat gun to fluff gaskets to meet with mullion and cleared all moisture and frost buildup. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM04
Near Manor, TX 78653
James K
Job Details: 09/19/2024
"WRT511SZDM04 Arrived on site for FC not sealing. Upon arrival, FC door gaskets are sealed however frost build up present into FC. Upon closer inspection, found bottom right and left RC door gaskets are not sealed after installers reversed doors. Used heat gun to fluff gaskets to meet with mullion and cleared all moisture and frost buildup. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78759
Matthew
Job Details: 09/19/2024
Arrived onsite for unit not starting a cycle. Found latch not engaging consistently which is causing the cycle not to start. Replaced latch and tested. Unit is now functioning properly. Job complete. Used w11670519
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Austin, TX 78759
Matthew
Job Details: 09/19/2024
Arrived onsite for unit having intermittent trouble dispensing water. Spoke to customer and found that unit is showing signs of freezing water line. On arrival dispenser was functioning. Gave pointers on loading and temperature adjustments. Found that noise stated in previous visit has not returned. Slight possibility of warm air migration due to ice door flap stuck open. Unit is fully functional at time of visit. Customer will monitor. No parts used. Job complete
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Austin, TX 78750
Matthew
Job Details: 09/19/2024
"Arrived onsite for no change in fan speed. Called tech line for assistance. Spoke to Joe SR#7739948518.Found that audibly, to the ear the unit will not have a significant sound change. Tech explained the rpm is Too close to one another ranging from 1100,1400 to 1600 rpm. Unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KSIB900ESS2
Near Austin, TX 78759
Matthew
Job Details: 09/19/2024
Arrived on site to replace nonresponsive displayed touch panel. Upon arrival found that current touchpad was not seated properly allowing for good contact on the unit. Seated touchpad correctly and powered unit. Tested all burners and found unit is functioning as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78751
Matthew
Job Details: 09/19/2024
Arrived on site for upper rack hanging down. Found right side adjuster cracked and is not supported by the rail. Replace right side adjuster. Tested and unit is now functioning properly. Job complete.used wpw10546503 (1).
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78758
Matthew
Job Details: 09/19/2024
"Arrived onsite for unit timing out and blinking for draining issues. Ran diagnostics and found multiple error codes, 10/2, 7/1, 9/1. Due to combination of issues replaced sump and motor assembly. Tested and unit is now functioning properly. No leaks present at this time. Job complete. Used w11416362"
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS
Near Austin, TX 78758
Matthew
Job Details: 09/19/2024
Arrived onsite for no burners igniting. Found no gas flow thru unit. Disconnected regulator from unit and found no pressure. Regulator was blocked. Replaced regulator but could not remove adapter to transfer over gas line. Notified builder. Left gas off and unit disconnected as safety. Builder will have installer re-connect the line. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Round Rock, TX 78664
Wesley
Job Details: 09/19/2024
Arrived onsite for frosting in the freezer cabinet and door closure issue. and found unit operating with failed rails from frosting. Ordering freezer door rails to repair. No parts used ; ordrng 1 W11668672 (Bracket left) and 1 W11668672 (Bracket right)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Round Rock, TX 78665
Wesley
Job Details: 09/19/2024
Arrived onsite and found unit operating with failed drum causing massive thump once per rotation. Ordering drum to repair. ; ordrng 1 W10508188 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Georgetown, TX 78633
Lou
Job Details: 09/19/2024
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the tenant advised that the ice is clumping and falling out when dispensed. I found the ice bin full of ice and tested the dispenser and it is operating as designed. I made recommendations for use and care, as recommended the tenants leave their cup under the ice dispenser until all ice has dropped as the auger will continue to move until the motto comes out a complete stop, in which, it could still drop a few more cubes in the process. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78703
Ryan B
Job Details: 09/19/2024
"Arrived on site to inspect unit for start button not working. Upon closer inspection found control and console failed. Found brought incorrect part due to incorrect model number. Ordering console, and control and will return. Rescheduled for 9/25; ordrng 1 W11647669 (Console) and 1 W11613566 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW1
Near Austin, TX 78751
Ryan B
Job Details: 09/19/2024
Arrived on site to inspect unit for not drying clothes. Found blower wheel not spinning causing unit to not have it escape. Ordering blower and will return. Rescheduled for 9/25; ordrng 1 WPW10349492 (Blower wheel)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78722
Ryan B
Job Details: 09/19/2024
Arrived onsite to inspect unit for throwing error clean washer multiple times in weeks. Found customer has never ran a clean washer cycle on unit since moving in. Informed customer how to run clean cycle and how often to run cycle. No leaks present at this time. Job complete. NO PATTS USED
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78741
Ryan B
Job Details: 09/19/2024
"Arrived on site to inspect unit for not drying and not spinning. Upon closer inspection found element reading open thermal fuse reading incorrect,y and belt broken. Replaced belt, thermal fuse and element, tested unit unit is running as intended. Job complete. USED 4392065 WP3392519 279838= ;"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB08
Near Austin, TX 78741
Ryan B
Job Details: 09/19/2024
"UNIT 1608 Arrived on site to inspect unit for not having power. Upon closer inspect found unit in 1503 is a ge microwave. Went to office, office said unit is in 1608. Tested unit in 1608 unit was abruptly loud and did not heat inspected wave guide found multiple circle erosion points in wave guide. Called tech line to document. Per tech line apartment complex will be contacted on how to be reimbursed for unit. Job complete. no parts used. SR#7739945414"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78724
Luis
Job Details: 09/19/2024
"Arrived on site. Found shaft seized to auger motor,replaced motor and shaft tested ice dispenser,ice dispensing correctly. Replaced freezer brackets tested door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78723
Luis
Job Details: 09/19/2024
"Arrived on site for breaker tripping and ice build up. Maintenance defrosted unit,powered unit on compressor and fans powered on,let unit run,ran diagnostics thermistors passed,ran heater test passed removed cover heater hot,ordering a new main control,ui and defrost thermistor due to ice build up. ; ordrng 1 W11742389 (Control) and 1 W11518204 (Control) and 1 Wpw10384183 (Thermistor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pflugerville, TX 78660
Andrew R
Job Details: 09/19/2024
Arrived onsite for dishwasher door not having retention. Upon arrival I pulled the dishwasher out and found the left hand spring had come out of place. I got the spring put back in and is now holding. The door is now functioning as designed and no issue is present. No water leaks present at time of service. Call complete. No parts installed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78731
Luis
Job Details: 09/19/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638. Used 4 w11632139"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78727
Luis
Job Details: 09/19/2024
"Arrived on site for loud vibration noise and no ice. Found ice bin full to fill line on bucket,removed some ice,ran harvest test ice dumped from icemaker,ran fill test passed. Ran compressor test at high speed,vibration noise present,removed cover adjusted process line away from back cover,adjusted front legs noise no longer present. No parts used."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78728
Luis
Job Details: 09/19/2024
Arrived on site. Opened new evaporator box found damaged part uploaded pictures. Will order a new evaporator ; ordrng 1 W11562258 (Evaporator) and 1 Locringkit (Loc ring kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78741
Ryan B
Job Details: 09/19/2024
"Arrived on site to inspect unit for lid not locking. Upon closer inspection found latch broken, replaced latch, tested unit, unit is running as intended no leaks present at this time. Job complete. USED w11513248"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78754
Luis
Job Details: 09/19/2024
"Arrived on site for loud noise and not dispensing ice. Found auger motor with moisture that froze causing motor shaft not to spin,defrosted motor,reassembled tested ice dispenser working. Found vibration noise due to process stub vibrating against back panel,adjusted tubing reinstalled panel noise no longer present. No parts used"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Andrew R
Job Details: 09/19/2024
Arrived onsite for washer with no operation. Upon arrival I noticed the breaker shut off. I flipped the breaker on and customer stated it would continuously drain. I confirmed it wouldn't stop draining. I pulled the water pressure line blew In it and re attached. The washer stopped draining constantly and completed a diagnostic cycle with no errors present. I suspect a soap bubble got stuck in the pressure line and washer couldn't tell that all the water was drained. No water leaks present at time of service unit is operating as designed. Call complete. No parts installed.Apt 8311
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM11
Near Pflugerville, TX 78660
Andrew R
Job Details: 09/19/2024
Arrived onsite for freezer fan making noise. Upon arrival I found the freezer fan to be operating and sounding as designed. I stated to the customer that the fan noise he might be hearing is the fan ramping up to cool the rc section quicker due to temp loss. I could not replicate a noise at the time. I also asked the customer if the problem persist to get a video documented so we can know exactly what noise he is hearing. No issues found at time of service unit is operating as designed. Call complete. No parts installed.Apt 6101
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Lorena, TX 76655
Tyler
Job Details: 09/19/2024
Arrived on site for dishwasher not cleaning dishes. On arrival confirmed issue and found f4e3 In Diagnostics. On further inspection found steady power supply to motor but found motor failing. Rescheduled customer for 0923/24 to complete repairs with new w11613479 motor due to not having it on arrival; schdld next appmnt for 9/23 MON !
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Waco, TX 76704
Tyler
Job Details: 09/19/2024
"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed issue and recovered charge. I installed w11582579, w11506635, w11504434, wpw10143759. Pulled vac and recharged system with 50g of r600. Tested unit and inspected evap coil and found even frost pattern forming.informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL01
Near Woodway, TX 76712
Tyler
Job Details: 09/19/2024
Arrived on site for microwave not turning on properly. On arrival found display malfunctioning and traced it to a broken wire on ui harness. Repaired wiring and found ui panel stable and unit working and heating as designed. No parts installed Call complete
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near McGregor, TX 76657
Tyler
Job Details: 09/19/2024
"Arrived on site for dispenser not emptying. On arrival confirmed issue and found valves failing, replaced w11688995 and w11688994. Tested unit and found no leaks. Call complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Marcos, TX 78666
Andrey
Job Details: 09/19/2024
"Arrived on site to test unit for no heat, tested unit found shorted cutoffs and clogged vent, replaced cutoffs and advised customer not to use unit until restrictions have been removed, at this time job complete installed 279816"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Andrey
Job Details: 09/19/2024
"Arrived on site to test u it for not working, customer stated that unit is leaking, tested unit found a big hole in the bottom of tub, will need tub to fix issue, ordering part office to reschedule no parts installed ; ordrng 1 W10371566 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Canyon Lake, TX 78133
Andrey
Job Details: 09/19/2024
"Arrived on site to test unit for not running properly, tested unit found lid lock is not engaging properly, inspected and found it not clipped in properly, secured and ran full diagnostics with not issues, started a cycle with clothes, unit is filling and advancing properly, unit is now running as designed, no leaks detected job complete no parts installed"
We serviced a
MAYTAG WASHER
Model PAV2000AWW
Near Round Rock, TX 78664
Andrew R
Job Details: 09/19/2024
Arrived onsite for washer receiving hardly any hot water. I tested water pressure from the hose and pressure is good. The valve has gone bad and needs to be replaced. I replaced the valve and water pressure on the system is now good and filling as it should. No water leaks present at time of service. Call complete. Installed 35-2374N Valve.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Andrew R
Job Details: 09/19/2024
Arrived onsite for washer with no operation. I tested the continuity on the door latch and the latch was open. I also put in diagnostics mode and tested the door lock. Door would not lock and it has broken. I replaced the door latch and the unit will now go through cycles and lock the door. No water leaks present at time of service. Call complete. Installed W11307244 lid lock assembly.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Nolanville, TX 76559
Sterling
Job Details: 09/19/2024
On arrival verified complaint of noise and cooling issues. Found evap fan motor has shifted make noise and preventing proper air flow. Adjusted fan to correct position. Unit is is now working correctly as designed job complete no parts installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lorena, TX 76655
Tyler
Job Details: 09/19/2024
"Arrived on site for refrigerator needing sealed system repair. On arrival confirmed issue and recovered charge from system. Found compressor had failed and replaced w11580057, w11506635, wpw10143759. Pulled vac and recharged system with 68g of r600. Tested unit and found stable pressures and no leak. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX01
Near Georgetown, TX 78628
Daniel A
Job Details: 09/19/2024
Arrived on site to inspect ice machine making unusual loud noises. Upon further inspection I found a heavy amount of mineral deposits built up in reservoir and especially in the pump tube and multiple attempts of using the cleaner to get it clear were unsuccessful. The cause of the noise is due to mineral deposits breaking off and getting into the drain pump. I am ordering the pump tube W10772963. I am scheduling return service for Wednesday 9/25. No water leaks observed during service. ; ordrng 1 W10772963 (Pump tube)
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS4
Near Leander, TX 78641
Scott
Job Details: 09/19/2024
"Arrived on site for blower motor working on medium and high speeds ,lights are functioning . Found loose wire connection on control for low fan speed . Reinstalled connection . All fan speeds are functioning. No parts installed job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244PM0
Near Leander, TX 78641
Scott
Job Details: 09/19/2024
Arrived on site for dented door panel. Found handle brace is glued on to door . Unable to remove brace . Ordering handle brace . No water leaks detected . Call to set return . No parts installed ; ordrng 1 W11505239 (Handle brace)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Georgetown, TX 78633
David Z
Job Details: 09/19/2024
Arrived on site to diagnose washer that was not finishing and senting an F8E1 error for Long Fill. Tested valves and found cold valve was barely trickling. Pressure at hose was good. Replaced valve assembly and tested. Verified proper function. Found no water leaks present. Parts used - W11621181. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Andice, TX 78628
David Z
Job Details: 09/19/2024
"Arrived on site to diagnose microwave that had a partial display. Examined unit and found display was heavily pixelated / not staying constant. Adjusted cables on control and no change. Replaced control and tested. Found display came on as normal, but quickly after pixelated. Found unit turns on and runs, but may need other components replaced if there's a load issue. Once I reseated everything and ran it, it seemed fine for about 30 seconds before it pixelated again. Ordering LCD display board. Office to schedule return. Once LCD board is replaced please confirm proper function.; ordrng 1 W11333816 (LCD Board) and 1 W11590866 (Humidity sensor) and 1 W10754299 (Mag) and 1 W11678970 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Georgetown, TX 78633
Lou
Job Details: 09/19/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the u;it continues to make noises since the previous repair. Customer opened the RC doors and the damper motor came on and was making a loud rattling noise and customer advised it was the noise that shes been hearing since previous repair. Customer removed the food items and I disassembled the RC section to gain access to the damper control. I removed and replaced the damper control and retested in diagnostics test #3 and the unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. No water leaks observed during service, job completed. WPW10479155"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Round Rock, TX 78665
Wesley
Job Details: 09/19/2024
Arrived onsite and found unit operating with failed control not reading pressure. False emergency drain. Replaced the control. Unit is now operating as designed. W11124783
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 09/19/2024
Arrived onsite and found oven caninet liner smoking. Inspected and tested and found all base functions correct and no mechanical or electrical issues at fault. Determined cause to be grease spill. Advised customer on cleaning to reset the oven for use. All else checks good. No parts needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78736
Tim M
Job Details: 09/19/2024
"Arrived on site to test unit for no resistance on the door. Inspected unit and found spring has broken off of the hinge. Will need a hinge replacement. Replaced L hinge (W11712995) and tested unit, unit is now functioning as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Andrew
Job Details: 09/19/2024
Arrived on site to test unit for not dispensing ice. Found auger motor was frozen preventing it from engaging. Thawed motor out and unit is now working as designed. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, TX 78640
Andrew
Job Details: 09/19/2024
Arrived on site to test unit for gas leak. Found air shutter on burner tube was wide open preventing burner tube from burning properly and releasing excessive gas. Adjusted shutter and unit now working as designed. Customer satisfied with improvement. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near New Braunfels, TX 78132
Andrey
Job Details: 09/19/2024
"Arrived on site to test unit for lights not working in FC, tested unit found lights are working, inspected switch and found it working properly but when removing switch found connection loose, secured connection and advised customer to monitor, if issue returns then the switch will need to be replaced at this time job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78633
Sterling
Job Details: 09/18/2024
On arrival verified complaint of unit not making ice. Per previous diag replaced ice maker and HV board. Ice maker has already called for water and functioned. Unit is working as designed. Job complete installed w11224256 and w11658802
We serviced a
KITCHENAID RANGE
Model KGCU483VSS01
Near Bee Cave, TX 78738
Andrey
Job Details: 09/18/2024
"Arrived on site to test unit for clicking, tested unit found when turning FL and FR to low simmer to flames are to low and igniter starts to click called tech line too see if valves can be adjusted, per tech line FL, FR and regulator needs to be replaced, ordering parts office to reschedule ; ordrng 2 WPW10385582 (FL, FR gas valve)s and 1 WP9759091 (Regulator)"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Georgetown, TX 78628
Lou
Job Details: 09/18/2024
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the switch closed and found no heat coming from the element. I removed the back panel to gain access to the element and found it good. Tested the fuse, thermostat and cutoff all good. I tested the unit again and tested voltage to the element and found it not getting any voltage. Gained access to the control to find the L2 connector at the control had shorted and melted (photo). I am ordering the main harness and will return with all prescreened parts. Scheduled return service for 09/21/24 and requesting a 10AM schedule. RETURNING TECH TO REPLACE THE MAIN HARNESS AND MAIN CONTROL. No lint observed during service. ; ordrng 1 W11591405 (Main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Georgetown, TX 78633
Lou
Job Details: 09/18/2024
"Arrived on site to inspect refrigerator light not working. Upon further inspection, the customer advised that the freezer (FC) light wont come on. I checked the fresh foods (RC) light and it is operating as designed. I checked the FC door switch and found it had gotten some moisture inside the switch housing and the switch was stuck. Once I opened/closed the switch several times, the frozen moisture broke free and the switch was operating as designed. I found the freezer drawers were difficult to open and using some grease from my van stock, I placed a bead of grease on the left and right rails to allow them move more freely. Tested operations of the drawers and they are opening/closing with ease. No water leaks observed during service, job completed. No parts installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHGXLQ01
Near Round Rock, TX 78681
Miguel
Job Details: 09/18/2024
"Arrived on site for icemaker leaking, confirmed icemaker is bad and leaking, replaced icemaker. Verified operation. Customer also says dispenser not working. Dispenser was not properly in place. Reset but ice pad doesnt reach switch. Ice pad and door housing not available for repair. Customer happy icemaker working, call complete. ; ordrng 1 WP2180353 (Door) and 1 WPW10224328 (Spting) and 1 WP2196195 (Pin)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Briarcliff, TX 78669
Matthew
Job Details: 09/18/2024
"Arrived onsite for unit not completing cycle. Ran diagnostics and found stored error code 0/3, 7/2. Ran test and passed. Ran normal cycle and failed. Called techline for assistance. Spoke to Liam SR#7739937704. Checked motor thru harness and was good. Tech advised to Replace the control . Replaced control and tested. Unit is now progressing as normal. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78746
Ryan B
Job Details: 09/18/2024
"Arrived on site to replace basket and wash plate diagnosed on previous trip. Replaced basket and wash plate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11172199 W11397111"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Austin, TX 78749
Ryan B
Job Details: 09/18/2024
"Arrived on site to inspect unit for shutting off mid cycle. Called tech line to document due to repeat issue. While on hold with tech line found door touching right side of counter top making door difficult to shut. As well as error f5e1 per tech line replace door latch, replaced latch, tested unit, unit is running as intended. No leaks present at this time job complete. USED WPW10653840SR#7739935525"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Austin, TX 78748
Tim M
Job Details: 09/18/2024
"Arrived on site to test unit for stopping mid cycle. Upon arrival customer stated you can hear the unit turn on and fill, then there is silence pretty much the whole cycle and dishes are not clean. Entered diagnostics and ran cycle, wash motor is not engaging. Unit will need a new sump assembly to fix issue. Replaced sump assembly (W11613570) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Buda, TX 78610
Tim M
Job Details: 09/18/2024
"Arrived on site to replace previously diagnosed parts. Replaced screen housing (W11129408) and grill (W11086603). Tested unit, unit is now functioning as designed, job complete."
We serviced a
KITCHENAID VENTHOOD
Model KXW9748YSS0
Near Bee Cave, TX 78738
Andrey
Job Details: 09/18/2024
"Arrived on site to test unit for missing screws, tested unit found control panel missing screws and bottom panel bracket has broken off secured panel with provided screws but parts that is broken is not serviceable, called tech line to document SR#7739938380, was able to manufacture a clip with the tab that broke off to secure the panel from hanging unit is now functioning as designed, job complete installed 2xWP98008545"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/18/2024
"Arrived on site to test unit for loud vibration noise, tested unit found bottom cover vibrating against condenser, adjusted and added sound pads in affected areas, unit is now running as designed, job complete installed 2xW11113654"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/18/2024
"Arrived on site to test unit for grates are not even, inspected found grates bent cause pan to wobble, replaced grates customer approved unit is now functioning as designed, job complete installed W11204377"
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/18/2024
"Arrived on site to test unit for not working properly, tested unit found when activating cycle on the microwave it instantly disengages sounds like switches are not engaging properly, attempted to remove oven from wall but its so tight and will not move, asked contractor to assist but still could not get the unit to move, advised contractor to call installers to come and remove the unit then the cabinet will need to be cut back so unit can be removed freely, office to follow up with contractor for next service ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Austin, TX 78749
Tim M
Job Details: 09/18/2024
"Arrived on site to test unit for not washing dishes. Upon arrival customer stated he ran a cycle and nothing got wet and dishes was dirty. Ran diagnostic cycle, did not hear any water entering the tub. Valve was turned off. Turned valve on and tested by running a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Andrew R
Job Details: 09/18/2024
Arrived onsite for dryer making squealing noise in mid cycle. I put the dryer in diagnostics and no errors were present. I ran the dryer in a diagnostics test and a timed dry and could not replicate a noise. The dryer is completing cycles with no noise present. Dryer is operating as designed at time of service. I informed the customer if the noise is still present to document it and have it sent to whirlpool. Call complete. No parts installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXS03
Near Spicewood, TX 78669
Luis
Job Details: 09/18/2024
"Arrived on site. Pierced low side pressure reading 0 with a weak frost pattern. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W10309989,wpw10143759,w11506635"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Smithville, TX 78957
James K
Job Details: 09/18/2024
"MVWC565FW2 Arrived on site for unit unbalanced. Upon arrival, found suspension faulty. Entered diagnostics and found no errors stored. Proceeded to replace W11130362 suspension. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Spicewood, TX 78669
Luis
Job Details: 09/18/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
James K
Job Details: 09/18/2024
"WFG505M0BS3 Arrived on site for gas leak. Upon arrival, tenant stated the gas smell will be very excessive while unit is running. Inspected all burners and oven burner and unit is burning correctly so little to no combustion (yellow/orange flame tips). Inspected air shutter and found to be at factory position. Closed it off about 20% and still did not fully resolve issue. Stated to customer this is an entry level unit and gas leaks more often compared to other models. Customer is concerned this is a health hazard. Suggested to replace unit entirely with a different model that is a non entry and more stable. Unit is functioning as designed. No parts replaced"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Cedar Creek, TX 78612
James K
Job Details: 09/18/2024
"KRFC704FSS02 Arrived on site to re route wire. Upon arrival, found connection to UI disconnected and trapped on door ice, not allowing to close tightly. Re secured and corrected all issues and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
James K
Job Details: 09/18/2024
"WFG320M0MS0 Arrived on site for front right burner not working upon arrival, found spark ignition loose. Unscrewed holder to ignition and re tighten. Tested on multiple occasions and now unit is functioning as designed. No parts replaced"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Austin, TX 78735
Tim M
Job Details: 09/18/2024
"Arrived on site to test unit for no heat. Upon arrival spoke to the customer, customer stated they just moved in and used this unit once and it did not heat. Tested unit, verified it is not heating. Removed from panel and ran a cycle, found glow igniter working properly, heard a click from the valve but no gas was being supplied. Tried switching the gas ball valve both directions, still no gas being supplied. Removed yellow gas line from the dryer and turned the valve on, no gas is being supplied causing unit to not ignite and not heat. Called customer and informed her of what I found. Advised to contact builder so they can come and take a look at why the dryer gas line is not being supplied, may be another shutoff somewhere in the house that is turned off. Unit is running as designed, no parts installed, job complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78736
Tim M
Job Details: 09/18/2024
"Arrived on site to test unit for no heat. Upon arrival customer stated her husband put his clothes to dry and after 30 minutes it was still damp and cold. Unit has been working fine since. Tested unit, unit is heating properly. Ran a vent test and found vent is restricted, poor airflow causing long dry times. Advised customer to get vent cleaned by a professional to return unit to optimal operation. At this time unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ01
Near Round Rock, TX 78681
Daniel A
Job Details: 09/18/2024
Arrived on site to install previously diagnosed and ordered part. Installed the console and retested the unit and the unit is operating as designed. Job complete W11659261
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Daniel A
Job Details: 09/18/2024
"Arrived on site to install previously diagnosed and ordered parts. I installed diverter disk and cover and tested the unit, the unit is operating as designed and no longer hear the loud rubbing sound from the diverter. No water leaks observed during service. W11679656 W11662107"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Daniel A
Job Details: 09/18/2024
"Arrived on site to inspect cooktop sparking on its own and middle burner not igniting. Upon further inspection, I found that the igniters and switchers were operating as designed. The customer advised that she accidentally wet the igniters while cleaning which caused them to spark that day by themselves. Igniters are no longer shorting. I advised the customer on proper cleaning of the cooktop and to be careful not to get the electrodes wet as they may start sparking on their own. The middle burner had the wrong burner cap which caused it not to ignite properly and this is the reason the customer would smell gas when trying to ignite the middle burner. I placed the burner caps in the correct positions and tested the burners. No gas leaks observed during service. Unit is operating as designed ."
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Austin, TX 78757
Andrew R
Job Details: 09/18/2024
Arrived onsite for washer not wanting to go through cycles. Upon arrival customer stated it would not go through clean wash and wrinkle wash. I replaced the control as the ui had been replaced previously and tested the unit. Unit would spin slow and would not ramp up on fast spin. The motor is bad and will need to be replaced. Ordering W10915700 stator and W10915701 rotor. Return with parts. Installed W11419171 cntrl elec. Office to RS.; ordrng 1 W10915701 (Rotor) and 1 W10915700 (Stator)
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS-6
Near New Braunfels, TX 78130
Andrew
Job Details: 09/18/2024
"Arrived on site and replaced previously diagnosed interlock assembly(W11244495). Could now hear high voltage components and fan kicking on but still not heating. Disassembled unit and when replacing magnetron noticed it missing tip and damaged in box. Reassembled unit and needing to order new magnetron. Recommending mag, cap, diode. Scheduled for 09/24. ; ordrng 1 W11402082 (Magnetron)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Seguin, TX 78155
Andrew
Job Details: 09/18/2024
Arrived on site and replaced damaged timer(W11685947 and knob(W11675852) per service pointer. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrew
Job Details: 09/18/2024
Arrived on site to test unit for tripping breaker. Found when entered diagnostic test 6 breaker tripped. Found defrost element not reading open. Recommending control and harness. Scheduled for 09/24. ; ordrng 1 W11566892 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/18/2024
"Arrived on site to test unit for dirty dishes. Found glassware has a white residue when done washing. Error f3e2(OWI miscalibrated). Ran diagnostics and found found water to be very merky. Contacted Jerrin with WPL and recommended sump assembly, spray arms, OWI and feed tube/tower. Office to reschedule. ; ordrng 1 W11550888 (Spray arm) and 1 W11545334 (Lower spray arm) and 1 W11744286 (Feed tube) and 1 W11410464 (OWI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/18/2024
"Arrived on site to test unit for burning smell. Unable to put unit into diagnostics due to UI not responding properly, but noticed when powered on relay to element staying on. Also found adjuster kit is needed for damaged wheels. Recommend control, element, UI and adjuster kit. Documented with safety and was advised to have customer contact whirlpool. No parts replaced at this time. Job complete. SR#7739908799"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hutto, TX 78634
Lou
Job Details: 09/18/2024
"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-drain failure and F8E6-water hazard. I cleared the codes and manually tested the drain pump. When the pump came on, it began to drain the water from the unit but was making a loud chattering noise. I stopped testing and tilted the unit back to gain access to the components underneath the unit mainly the drain pump. Once I had it tilted back, I found gearcase oil on the rotor, drain pump, and all four panels (photo). I removed the drain hose from the drain pump and inspected inside the pump and didnt find any debris that would be causing the noise. I advised the customer of my findings. I am ordering the gearcase, slider, clutch and CNOTE-PLACE ON CANCELLATION LIST and scheduled return service for 09/25/24. RETURNING TECH TO REPLACE THE DRAIN PUMP, GEARCASE, SLIDER, & CLUTCH. No water leaks observed during service, and no parts installed today.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 CNOTE (PLACE ON CANCELLATION LIST)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, TX 78634
Lou
Job Details: 09/18/2024
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the door switch, both springs and the strike and catch and tested. I found the door continues to pop open during use. I removed the door and inspected and it appears the inner door panel is warped causing a poor connection between the strike and catch. I placed my level on the front of the front panel and its not warped. With the door fully open, it appears its sagging down slightly. I am ordering the inner door panel, outer door panel, door seal, adhesive for the seal, both hinges, front panel, and latch kit and scheduled return service for 09/25/24 AM. Customer requesting first call. No lint observed during service. RETURNING TECH TO REPLACE INNER & OUTER DOOR PANELS, DOOR SEAL & HINGES BEFORE REPLACING FRONT PANEL. WPW10041960 (2x), 279570, WP3389441, WP3406107; ordrng 1 W10861223 (Outer door panel) and 1 WP695737 (Inner door panel) and 1 W10906683 (Door seal) and 1 WP8066056 (Right door hinge) and 1 WP8066057 (Left door hinge) and 1 279443 (Front panel) and 1 WP279368 (Adhesive) and 1 279570 (Latch kit) and 1 CNOTE (CUSTOMER REQUESTING FIRST CALL ON 09/25/24)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Lou
Job Details: 09/18/2024
"Arrived on site to inspect ice machine not making enough ice. Upon further inspection, I found a small amount of ice in the bin, but it was small in size and wet (photo). I found water leaking from the reservoir drain cap and very little water in the reservoir, which when the recirculating pump circulates the water over the evaporator, as its leaking from the reservoir cap, the amount of water is decreasing and in turn making small slabs of ice on the evap. I found the cap loose and tightened it and water stopped leaking from the reservoir. Tested the unit in diagnostics and it operated as designed. Retested in a normal cycle and the unit continues to operate as designed. No external water leaks observed during service, job completed. No parts installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 09/18/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the tenant provided a video of the noise which sounded like the evap fan hitting ice. However, while servicing another appliance, the unit began to make the noise which was pinpointed as the condenser coils vibrating on the support brackets below it. I adjusted the brackets and coils and retested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Leander, TX 78641
Miguel
Job Details: 09/18/2024
"Arrived on site for dishwasher leaking. Also rusting on bottom left. No error codes stored. Removed dishwasher from wall. Ran diagnostics with no leaks. Ran a cycle and also was not getting leaks, possible the foam was not letting unit close properly. Accessed door and also found possible issue with vent creating to much moisture. Need door panel and vent, and lower spray arm. ; ordrng 1 W11625194 (Door oanel) and 1 W11649995 (Vent) and 1 W11550888 (Spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ3
Near Liberty Hill, TX 78642
Miguel
Job Details: 09/18/2024
Arrived on site for dishwasher not turning on. Verified at junction box 126v. Removed door panel and found control panel disconnected at panel. Reconnected and properly secured. Ran diagnostics. All pass. Call complete. No parts
We serviced a
JENN-AIR OVEN
Model JMW2430LL03
Near Andice, TX 78628
Miguel
Job Details: 09/18/2024
Arrived on site for oven tripping breaker. Attempted to removed from wall but could not. Left side getting stuck. Pics taken. Ran bake and broil with no immediate tripping. Since unable to access rear panel and control I ran a broil for 30 min to evaporator any moisture. No tripping during procedure. Empty house. Call complete. Advised if problem continues then unit must be made accessible for repair.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78722
Andrew R
Job Details: 09/18/2024
Arrived onsite for bleacher section holding water on dispenser. I put the washer in diagnostics and found no error code present. I checked the dispenser after running in test cycle and found no water held. I checked the dispenser and found it to be broken. I replaced the dispenser and there are no issues present at time of service. Washer completed cycles and had no issues present. No water leaks present at time of service. Call complete. Installed W11524105 drawer.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/18/2024
Arrived on site to test unit for not heating. Found element was shorted out. Replaced element(WP3387747) unit is now working as designed. Unit failed a ventilation test. Advised customer to have ventilation leading to exterior cleared by professional prior to using unit to prevent any further damages. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/18/2024
"Arrived on site and replaced previously diagnosed gearcase(W11449840), cap(W11395618), belt(WPW10006384), motor(W11026785),cam(W10721967), and actuator(W11481722). Unit is now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78721
Matthew
Job Details: 09/18/2024
Arrived onsite for unit rattling between the evaporator cover and the fan shroud. Used pad between shroud and panel to stop rattling. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Matthew
Job Details: 09/18/2024
"Arrived onsite for unit not keeping vegetables fresh in crisper drawer. Customer stated she has tried adjusting temperature settings as well as humidity adjusters on drawers. She has not found a balance for greens to last. Called tech line as customer says this has been from day one. Refrigerator was replaced by whirlpool due to previous unit doing the same thing. Tech line stated that there are no dampers on the crisper drawers that will regulate additional air flow and now using glass, opposed to wire shelving, so air flow is decreased. Only recommendation is to stagger shelves to increase air circulation. Stated unit is functioning as designed. Steve SR7739942313. Job complete. No parts used"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Spicewood, TX 78669
Luis
Job Details: 09/18/2024
"Arrived on site for no cool in fresh food section. At time of visit unit cooling correctly,ran error test FAE1 fan motor,at time of visit fan working. Ran diagnostics all thermistors passed,ran fan test multiple times fan running,ran heater test passed heater powered on,ran fan test checked air flow in all sections good. Exited diagnostics checked air flow good."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Spicewood, TX 78669
Matthew
Job Details: 09/18/2024
"Arrived onsite to replace gearcase, actuator and cam. Replaced parts and tested. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Andice, TX 78628
Miguel
Job Details: 09/18/2024
"Arrived on site for dishwasher not turning on, sometime it would just turn on by itself. Diagnostics has F2e1, f5e1, found wires loose at junction.. fixed and corrected. Control not responding, replaced control. Verified operation. Call complete. W11637583"