Honest & Reliable.
Roman - Bellmead, TX
Appointments are made and kept. Quality work in a timely manner. Overall satisfactory service.
Amanda - Austin, TX
Knowledgeable and courteous staff
On time, Courteous and great service
Richard - Austin, TX
Russ - Austin, TX
Zimmerman - Pflugerville, TX
Quick, fast service
Brian - Buda, TX
Diagnosed quickly, fixed problem was out in 30 minutes
Jerry - Temple, TX
Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB
Beavers - Robinson, TX
Mike did a great job explaining what he was doing and why he was doing it.
I was very pleased with the service we received this morning and the knowledge of the repairman.
Michael - Temple, TX
Jane - Georgetown, TX
Mike was on time and very professional and friendly. He located the problem quickly and had it fixed in no time! I was very impressed with him and the associate who first contacted me about scheduling an appointment. I appreciate how quick and easy you made the entire process work for me. Thank you.
James - Burnet, TX
Great job, on time and fixed issue.
Don - Temple, TX
Finally, was able to fix the problem, that others couldn't
Karen - Georgetown, TX
Mike was very professional and thorough.
Great Service Tech
Tom - Dripping Springs, TX
Brandon showed up when he said he would, was very knowledgeable, anticipated the part need, had the right part and fixed the dishwasher in about 10 minutes.
Awesome Service - as always!
Bryce - Waco, TX
Mike was extremely professional & knew exactly the areas to check to fix our dryer.
Great service/ the repair was not complete but was finished on 3/30
Neail - Austin, TX
Christy - Austin, TX
Thanks so much to Scott for great service!
Lesley - Kyle, TX
Brandon did a great job and was on time.
Franklin - Austin, TX
Herbert - Harker Heights, TX
Dona is a great tech. Explained the repair and triple checked her work.
Great Service, very helpful
Robbie - Mountain City, TX
Brandon was thorough, competent, asked the right questions, gave the right answers and was very accommodating and helpful. He left with most of my washer working properly. It still stops on the delicate cycle on "wash" before completing the cycle. Not sure about the heavy or bulky cycles yet (but the casual and regular cycle go all the way through to complete). I am concerned that the washer is filling within 3-4 inches of the top of the tub with just 3 t-shirts in the washer on the wash and both rinse cycles and I don't believe I ever noticed it doing that before I had these issues. The night before he came it filled to the top without any clothes in it when I was just rinsing out the tub and now it's filling all the way up or mostly full with very little in the washer. Brandon told me to wait and see if my washer did work right after recalibrating it and IF there were still issues to call them and I did. I will continue monitoring the various cycles and see if there are more issues. The ones I use most often (casual and regular) are completing their cycles (although they are filling up more than they I've ever noticed them doing before) and the delicate cycle still doesn't complete it's cycle. It stops on wash - not on "cycle finished/completed" and the clothes are still wet.
Josh - Austin, TX
very good service
Washer - Austin, TX
Mr Raju - Round Rock, TX
Mr Johnathan is nice friedly guy with immense knowledge and he educated me on the usage and gave very good tips on other appliances as well...thank you!
Well done, Tommy!
Bruce - Marble Falls, TX
Very professional service in all aspects. Tommy came prepared, he was knowledgeable about the issue, and made the repair quickly. I particularly like the fact that he was clean in appearance and put on cloth overshoes before entering my house.......an extra touch showing respect for my home.
Bryan - Burnet, TX
Bessa - Temple, TX
Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.
Aarons - Marble Falls, TX
He came in, found the issue and had it fixed very fast. Thank you so much
Great service, very knowledgeable and friendly
Arron - Fort Hood, TX
I would recommend to others
Great service, plus great attitude
Jackson - Waco, TX
Helene - New Braunfels, TX
The Staff was very professional and explained exactly what he was doing.
Gilbert - Buda, TX
Brandon answered all our questions and was very knowledgeable
Amy - Hutto, TX
Nathan was very knowledgeable and made sure the repairs were done correctly. He went above and beyond.
Dale - Kyle, TX
Hood Fan Repair
Louis - Georgetown, TX
Mike was prompt, quick to diagnose problem and affect a repair.
Derek - Kyle, TX
Harley - Georgetown, TX
Appliance Express has always gone over and above to provide excellent customer service. I highly recommend them!
Linda - Hutto, TX
I would recommend appliance express..
Such Thorough Service - would recommend to anyone
Christy - Austin, TX
Nathan did an AWESOME job. He was thorough in his investigation of what causing my dryer to squeak and clear in what needed to happen to fix it. He even went above and beyond by helping me level my washer. Highly recommend. Thanks, Nathan!
James - Georgetown, TX
Mike Chapman is an excellent technician. We asked for him by name when we encountered a problem with our microwave. The appointment was set for the day after I called. The replacement part was available within two days and installed promptly.
Super fast great technician
MrYembar - Round Rock, TX
Jonathan was super fast and helpful had the issue identified and repaired in under 20 minutes. He even gave me a few maintenance pointers. I would highly recommend him again!
Great service, technician was very informative
Suzette - Hutto, TX
Nathan was very professional, informative and experienced.
Mrs Plybon - Taylor, TX
Jonathan was very friendly and professional.
Amy - Cedar Park, TX
Love the services fast and good 🤗 cliff is a very nice guy! I will definitely call them again!
Dan - Austin, TX
Great first experience!
Martha - Burnet, TX
The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.
Woodrow - Marble Falls, TX
Brandon was amazing: knowledgeable, efficient, friendly. We really appreciated him!
Shirley - Buda, TX
Brandon was able to diagnose the ice maker problem quickly, offered a resolution and repaired it rapidly. He also replaced a part in the washing machine while he was here. He came at the earlier time slot that we were given to expect him which frees up part of our day.
Glendening - San Antonio, TX
Prompt, very competent service
Marcia - Austin, TX
Knowledgeable and patient in explaining the problem.
George - Austin, TX
Excellent service. Kind repair man.
Julie - Driftwood, TX
I was very impressed with Brandon and his expertise. He was extremely professional. A wonderful experience from start to finish.
Efficient and kind service !
Danny - Austin, TX
Really nice guys did good job
Ken - Horseshoe Bay, TX
Jason - Killeen, TX
Very professional and of great service. Can defiantly tell he knows what he is doing. Went over the cause and explained what he was going to do before he started the repairs. Deserves a promotion as he is by far better than previous techs that have provided service.
Prompt, reliable, friendly, helpful
Lisa - Austin, TX
Mrs Leah Davis - Round Rock, TX
Albert - Horseshoe Bay, TX
Donald - Georgetown, TX
Very good service with great with great price. Knew the problem and the fix after inspection. Service person was friendly. Patient will all of my questions.
Chris - Round Rock, TX
Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.
Unfortunately, washer was DOA
Lida - Burnet, TX
Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.
MrsF - Spicewood, TX
Technician was excellent but getting the appointment was difficult. Called on a Monday morning...they cancelled twice then finally the tech came on Friday.
Jackie - Hutto, TX
Chase was thorough and explained everything he did to solve my problem.
Mike provided outstanding service!
Christine - Georgetown, TX
Mike provided outstanding service and thorough explanations. A+
James - Round Rock, TX
Technician is very knowledgeable and very good with customer service. Asset to your company
Tim - New Braunfels, TX
Adam - Waco, TX
Mike was very prodessional and took the time to explain the steps required to fix the problem with my machine. He also took the time to inspect and order another part seperate from the initial issue. Excellent service.
Thank you for quick response. Mike was professional and informative
Melanie - Temple, TX
Jim - Georgetown, TX
Friendly, professional service technicians
Charles - Bertram, TX
The Guys did a great job. They were clean,very nice,let us know when they be here. Knew what they were doing.Keep up the good work...One the most prompt we had in a while. Thanks Shirley Kleinert
Warner - Killeen, TX
Great service....service guy found and fixed the problem
Katherine - Georgetown, TX
Thank you for great service
Professional and timely
Flores - Copperas Cove, TX
The technician came in early and quickly fixed our dishwasher.
Hollas - New Braunfels, TX
Kevin was on time; quickly fixed the problem. He was very polite and cordial.
Washer valve replaced and now good to go.
Josh - Salado, TX
Answered questions for us unrelated to our service call
Mr - Round Rock, TX
We so appreciated his advice as we have been stumped on how to care for some of our Whirlpool appliances. His knowledge was impressive! We will use him again!
Pam - Georgetown, TX
I cannot say enough positive things about the great service I received on my refrigerator. They were professional, friendly and explained to me every step that was taken. All I can say is Wow! They truly knocked my socks off! I will definitely share my great experience with all of my neighbors and friends!
3rd times a charm
Kurt - Hutto, TX
The first technician gets zero stars for a terrible attempt at accessing the problem and ordering the wrong part once his initial assessment was incorrect. The second technician was terrific and had a much better bedside manner. So overall it was a subpar experience.
good job very knowledgable
Joe - Austin, TX
Washer machine review
Hector - Harker Heights, TX
Tech was very helpful and detail.
Garcia - Belton, TX
Mr Gomez arrived promptly at my residence. In fact he arrived way ahead of my scheduled appointment. He was very nice, professional and seemed absolutely knowledgeable about what he was talking about in relation to my dryer. I appreciated his service.
Don - Salado, TX
Fabulous Service, Quality Expert Repair Service
Hernandez - Round Rock, TX
We had a very positive experience from start to finish in attaining repair service for our double wall oven. Outstanding customer service interface at all levels. Efficient in obtaining parts and scheduling service. Repairmen very professional.
Great job very professionsal
Enrique - Austin, TX
Jose - Leander, TX
as always appliance express does a great job overall
Angela - Temple, TX
Great experience. Donna was top notch!
Tommy was very good.
Bill - Georgetown, TX
Katy - Leander, TX
Both guys were extremely professional and helpful.
Great service as always from Appliance Express
Picot - Temple, TX
Mike Gomez is very professional technician. The company is always timely with there response time. I greatly appreciate the service provided by Appliance Express and Mike Gomez.
Lynda - Temple, TX
Great service. Explained everything. On time. Focused on job. Friendly.
MsBeldin - Pflugerville, TX
on time, friendly and helpful
Jay - Burnet, TX
Prompt, courteous and very professional. Could not be better. Thank you for sending me the best anyone could ask for. Thanks Again, Jay Colquitt
Barry - Georgetown, TX
I am disappointed that no receipt for service was emailed as promised.
Great & Knowledgeable Service
Greg - Georgetown, TX
Tommy knew exactly what to do to resolve our ice maker woes! We were back online in no time!
Great service, very professional.
Elinore - Georgetown, TX
Very knowledgeable about product.
Terry - Georgetown, TX
Showed up an hour early, took care of the problem and was very personable. This repairman is a keeper in my book.
Lindsey - Temple, TX
Excellent service. Donna was a good communicator. She was helpful. We liked her.
First class service
Rita - Round Rock, TX
Jonathan was a 1st class professional. He answered all my questions and gave an excellent tutorial on the machine.
Mr - Austin, TX
Mr. morales was the best and most knowledgeable repairman we’ve had.
Toby - Georgetown, TX
They want to earn your business
Mark - Leander, TX
First time customer. Called in with a manufacture warranty repair. They diagnosed and fixed the initial issue and went above and beyond to fix other issues caused by the original installers. They definitely earned my business for future claims now and after the manufacture warranty has expired.
Great Service. Pleasant and knowledgeable.
Sally - Georgetown, TX
Brooke - Kingsland, TX
qualified technician ! very friendly and informative
James - Marble Falls, TX
Jones - Harker Heights, TX
Great service! Mike was very professional and took the time to answer all of my questions.
Julia - Killeen, TX
Service was professional
Lucille - Burnet, TX
Best service I have had in a long time. Gave us a day, emailed confirmation and call the day of the service with a time Showed up when expected completed work quickly and was through.
Great customer service
Mike - Kingsland, TX
Fixed the problem promptly; very courteous; excellent
Frances - Georgetown, TX
Both employees were very professional and knew their job. Presented themselves as excellent employees. I wish other service people were half as good as these two employees . Great job!
528 Buffalo Trail
Tony - Liberty Hill, TX
Thomas was Awesome!
Elliott - Liberty Hill, TX
Busby - Waco, TX
On time, quick, made sure we understood cost options.
Sara - Austin, TX
Happy - Georgetown, TX
Very polite and knowledgeable. My repair was under warranty so don't know the price.
John - Georgetown, TX
Mike Chapman is very knowledgeable on how appliances work. He goes right to the problem and solves it quickly. He is courteous, and leaves a very clean workplace when he is finished. I will definitely call him again.
Mary - Temple, TX
Very knowledgeable and willing to explain what the problem was with our washer and then fixed it. Very nice man.
Schneider - Temple, TX
Great experience. He knew what he was doing and looked at every angle to fix my problem with the dryer. Awesome job!
Hales - Belton, TX
Mike was very professional, friendly, and knowledgeable.
Jack S. - Georgetown, TX
Couldn't be happier with the repair! The guys were in and out in less than a half hour! Pure professionals, even wore booties inside because it was raining outside. Courteous, pleasant, even gave me some tips and pointers on products to use and if I ever had to repair myself. Guys - you are the best!
Sue - Horseshoe Bay, TX
The workers called and arrived when they said they would. They were so professional and explained all they were doing. They even covered their shoes before entered my home,
Quick service order and repair on new appliance.
Ginny - Georgetown, TX
I was very pleased to schedule the appointment quickly, get the part in so fast, and have the install it. Very great experience and quick response time.
Tommy was very friendly and professional
Ellen - Georgetown, TX
Anne - Liberty Hill, TX
The guys came early, assessed the situation, replaced a broken control kit, were cautious, & courteous to keep my home clean & damage-free. Excellent!
Job well done!
Henry - Leander, TX
Tommy and Lou did a great job. My ice maker quit and they replaced the compressor and major components. It's working great again. Great job!
Great customer service
Erin - Lakeway, TX
Great service I cannot say the same for call center
Ronnie - Georgetown, TX
Linda and Richard
Moran - Georgetown, TX
Great service. John answered all my questions and gave me some helpful suggestions to make my appliances more effective.
Marco - Liberty Hill, TX
Jerry is what every in-home service technician should strive to be. He was extremely knowledgeable, very friendly, and had interesting conversations. He was also very patient as I had plenty of questions to which he had very honest, professional answers to. He also let me hover while he was working and explained everything he was doing and what specifically was wrong with my fridge. On top of that, he gave me advice on small maintenance things I should be doing. I wish every in-home service call was like this one.
Steve - Georgetown, TX
He did a great job
Prompt and efficient
Kenneth - Buchanan Dam, TX
Tommy was friendly and very professional.
Washing machine repair
Jini - Horseshoe Bay, TX
Tommy was awesome. Arrived when he said he would was professional and polite.
Appliance Express back office experience
Walid - Austin, TX
This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.
C - Round Rock, TX
Laila - Leander, TX
Our experience with Appliance Express has been extremely positive. We have had a few technicians come out to our home on different occasions and they have all been very friendly and helpful. Jerry has come out at least twice- once for fridge service and the other for vent hood service. He has always been extremely knowledgeable, professional, friendly, patient with our many questions, and informative. We are so happy to have found Appliance Express and plan to use this quality company for years to come as the need arises. Thank you for your commitment to excellence.
Robert - Leander, TX
This was a very pleasant appliance repair visit. Jerry new exactly what was wrong, how to fix it and how to be polite and professional. He was very quick and thorough. He even offered good tips about maintaining other kitchen appliances.
Great service, very informative
Matt - Austin, TX
Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.
Great service! Mike was awesome
Al - Georgetown, TX
Craig - Georgetown, TX
Tommy was efficient, professional and friendly. He quickly diagnosed and repaired the problem.
Robert - Cedar Park, TX
Knew exactly what to look for and explained everything thoroughly. Very friendly and prompt.
Debra - Georgetown, TX
It was a good experience was good. Mike is Awesome
Emily - Georgetown, TX
Efficient and friendly
Corey - Georgetown, TX
Matthew - Georgetown, TX
It was good
Great Service - highly recommend
Megan - Georgetown, TX
John - Horseshoe Bay, TX
Tommy was very courteous and very helpful.
Tommye - Burnet, TX
The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.
Michelle - Round Rock, TX
The technician was very thorough and gave me great tips on my new appliances.
Amazing Service and Very Professional
MsMiller - Round Rock, TX
Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.
Butch - Round Rock, TX
Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.
Experienced, knowledgable, respectful service
Larry - Georgetown, TX
Clear explanation of issue and quick resolution.
Protection plan service call, dishwasher
David - Hutto, TX
Timely notice and arrival as scheduled. Quick diagnosis and repair of problem. Technician, Tommy, was professional, courteous, and efficient.
Fast and Efficient
Jerry - Bertram, TX
Prompt and no wasted motion.
Cheryl - Spicewood, TX
Tj - Horseshoe Bay, TX
Great service by Mike
Robert - Georgetown, TX
Mike was very open on what to help prevent future problems and suggestions.
Myra - Round Rock, TX
Tommy was great! Very helpful!
VERY KIND KNOWLEDGABLE, QUICK TO GET THE JOB DONE, ALSO VERY CUSTOMER FOCUSED
Barbara - Marble Falls, TX
THE TECH WAS A VERY KNOWLEDGABLE KIND SERVICE TECH, VERY QUICK TO GET JOB DONE, AND CARING TO MAKE SURE WE HAD HIS INFO FOR FUTURE REFERENCE
Great service, fast, efficient, and friendly.
Jacob - Georgetown, TX
Jane - Austin, TX
Robert - Burnet, TX
Tommy was very professional and was on time and knew what he was doing.
Excellent customer service
Contessa - Austin, TX
Very pleased with service and excellent technician.
Nancy - Bastrop, TX
Had a complicated repair. Technician worked the problem and explained everything to me. Was a pleasure to work with.
Sylvia - San Marcos, TX
very pleasant young man
Mike - Austin, TX
Quick, diligent and curtious at a reasonable price.
Joanne - Spicewood, TX
Precise on time fast service
Mr Bjarte - Georgetown, TX
Very good service rep
Mary - Dripping Springs, TX
Friendly, polite, knowledgeable! Figured prob out quickly and thoroughly explained needed repairs to me
Dayle - Georgetown, TX
Neal - Round Rock, TX
James - Austin, TX
Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.
Very good service
David Gavin - Briarcliff, TX
Very helpful; and solved problem
Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
James - Spicewood, TX
Great service.Knew what he was doing
Fantastic customer service! The very best.
Lynn - Georgetown, TX
Mike was honest, really cared about his customer and went above and beyond to make it the best experience. He asked about and answered all my questions, was knowledgeable, informative and extremely helpful. If I have another need to contact Appliance Express, I would definitely ask for Mike.
Michelle - Horseshoe Bay, TX
Tommy was so friendly & nice. He came in assessed what needed to be done & promptly fixed the fridge!!
Karen - Georgetown, TX
Great service, Mike was prompt, very polite, and did a great job, highly recommended!
Chester - Bertram, TX
Prompt arrival - professional service - completed task first time out
Gary - Leander, TX
Our 2 year old washing machine stopped working recently and this company was chosen to fix it. The process of engaging them was so easy, the technician, Jerry, came out, on time, friendly and was very knowledgeable. He was able to replace the parts, answer our questions thoroughly and left the area cleaner than when he started. Definitely will use this company again if needed. Thank you so much Jerry.
Great service - Five Stars
Joe - Austin, TX
Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.
Gail - Georgetown, TX
Fantastic service, provided in a timely and efficient manner.
Keith - Georgetown, TX
Punctual and friendly.
Zellmer - Temple, TX
Mike was very courteous and knowledgeable, He knew what the problem was right away.
Great service! Knowledgeable and efficient .
Lynda - Marble Falls, TX
Robert - Georgetown, TX
Mike arrived before schedule appointment. He was extremely professional and performed all work in a outstanding manner. He is one of your best employees.
Sylvia - Lakeway, TX
Gerry was very courteous.
Robert - Austin, TX
Satisfied with service
Brandon - Austin, TX
Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.
Appliance Express Customer - New Braunfels, TX
This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.
Lynn - Cedar Park, TX
Gerry work Very hard to help solve the issues with my refrigerator. Very pleased with his expertise and customer service.
Connie - New Braunfels, TX
Diego G. Was very professional and pleasant. Fixed the problem very quickly.
Microwave Warranty Repair
Cathy - Kingsland, TX
Thomas was on time and professional. Highly recommend!
Very impressed with the level of service!!
Bryan - Austin, TX
Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!
Seema - Round Rock, TX
Tommy , our repair guy , took care of both our service requests in a timely fashion . He was pleasant and answered all our questions as well .
Great service. Repair completed.
Jimmy - Buchanan Dam, TX
Mr B - Buda, TX
Very professional. Quickly diagnosed the problem and completed repairs.
Dale - Georgetown, TX
On time & completed repair quickly.
Excellent customer service
Lin - Harker Heights, TX
Very knowledgeable and excellent customer service.
Prompt! Attentive! Professional!
Leah - Waco, TX
Water Dispenser Repair
AJ - Georgetown, TX
Mike arrived in the designated time block. He went straight to work and in less than 20-30 minutes had completed the repair including writing up the invoice. He knew exactly what to do and how to correct the problem and had the spare parts to remedy the problem. He very professional , courteous and knowledgeable. This is the second time I have used Appliance Express and Mike has done them both and did an EXCELLENT job both times. I would highly recommend Appliance Express for your appliance repairs.
Scott - Lampasas, TX
Excellent service. Tommy was great!
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced evaporator fan harness and tested unit. Unit is working as designed.
MICROWAVE GE JVM3150DF1BB "Arrived on site for microwave not heating. Tested and inspected unit and found failed capacitor, diode and magnetron. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 WB24X10180 (microwave primary sw)s and 1 WB24X10181 (switch monitor inter) and 1 WB27X10927 (microwave magnetron) and 1 WB27X11099 (fuse) and 1 WB27X11100 (thermostat) and 1 WB27X11134 (noise filter)"
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site for thin and no ice. Found weak water flow to pan with filter removed diagnosed a defective water valve. Installed a new water valve ran diagnostics good water low to pan.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator that is not cooling in either section. Inspected unit and work area.
FREEZER WHIRLPOOL WRS321SDHZ04 "Arrived on site for refrigerator that wasn’t cooling and operator or freezer sections and had Brassfield up on the evaporator. Inspected unit and work area. Tested unit in diagnostics and tested the thermistors, evaporator fan, and heat circuit. All checked good. I called Techline and spoke to Sterling SR# 7728178268. He had me run checks on the resistance values on the thermistors and found no issue with that. He advised the only thing left would be a control board but said that both main control and UI boards could cause the problem, so to replace them both. Replaced both parts and unit is working as designed. Call complete."
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previously diagnosed and ordered parts. Due to the damper rattling loudly, I removed and replaced the adaptor and damper and tested. Damper is much quieter and customer is good with the noise. Job completed."
REFRIGERATOR LG LMXS27626S
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site for dishwasher not having power. Inspected unit and work area. Traced voltage from outlet to junction box. Found unit was wired incorrectly, corrected wire in junction box. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on job for complaints of freezing temperature in refrigerator section. Called tech line 7728175133. Replace main control.
REFRIGERATOR KITCHENAID KSSS42MHX00 "Arrived on site for loud noise and cooling compliant. Found ice stuck in fill cup on icemaker causing water to leak from icemaker and build up around fan blade. Removed obstruction in icemaker,ran fill test good no leaks,ran unit through a forced defrost to remove ice build up"
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived onsite and spoke with CS to discuss ongoing issue. Discovered vent fan to be shorted and causing load short cycling. By passed vent fan. In event of CB prescreen vent van.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a leaking icemaker. Tested unit and found waterline kinked behind unit preventing proper flow through fill tube. Corrected waterline issue and found all is not working properly. No leaks were found after services were performed.
WASHER MAYTAG MVWB765FW0 "Arrived on site for washer not filing properly. I inspected the unit and work area. I found the washer failing the water level sensor validation. I gained access to the control and cleared the air level sensor. I also replaced the main control. I ran the unit through a calibration cycle and a diagnostics cycle. The unit operated as designed, no water leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sit for freezer not cooling. I inspected the unit and work area. I found ice build up on the freezer evaporator, I found no ice build on the fresh food evaporator. I checked all thermistor and they check good. I ran test 38 and forced a defrost the unit started to defrost and the heating element came on. We will have to replace the control UI and the freezer evap motor harness W11109595. I replaced the control UI. We will return Wednesday 7/1/2020 with the evap motor harness W11109595 to replace. No water leaks detected at this time. Will need to check the drain tube on return visit. Ordering evap harness W11109595, and CNOTE authorization.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11109595 (motor-evap)"
MICROWAVE JENN-AIR JMC3415ES01 "Arrived on site to inspect microwave door won’t open. Upon further inspection, I found the unit to be a built in and when I opened the door all the way it made a popping noise. I found that the bottom left corner of the door is grabbing the trim. I attempted to adjust the door by adjusting the top hinge and retested and was able to get the popping he to stop but the bottom left corner continues to rub the trim. Looking at the trim and unit, the trim is off just a hair at the top right corner. Customer also advised that there is a condensation stain on the glass. I found an oval shaped stain on the interior side of the inner glass. I contacted the office SC, and they advised that from the previous service call for the condensation, the door is not covered; it’s considered cosmetic as it does not interfere with cooking. I advised the customer that I have attempted to adjust the door and there’s no further repairs to be made on the unit and that they would
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previous diagnosed parts. I replaced the UI with a new one, and I replaced the fresh food evap thermistor with new. I reassembled the unit and tested all thermistor, all tested good. I forced a defrost through test 38, and the heating element came on. Unit is operating as designed. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed control and thermistor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10838965 (thermistor) and 1 W11085365 (cntrl-elec)
ICE MACHINE KITCHENAID KUIS155HLS2 "Arrived on site to replace drain pump, unit tested good,
OVEN WHIRLPOOL KEBC278KSS03
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no ice. Unable to run force harvest diagnosed a defective icemaker. Replaced icemaker,ran harvest,icemaker passed and filled with water."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found motor not operational. Replaced dispenser motor and found no change. Controls and UI will be needed to complete repair. Also ordering another motor in case needed.; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (UI) and 1 WPW10317991 (motor)
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced power to junction box. Found unit not wired correctly. Corrected wiring and tested unit. All tested good, no water leaks detected."
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for unit making loud noise. Tested unit. Hear loud noises. Tried to take off bolt for wash plate. Bolt is seized up and could not be removed. Ordered parts. Requested 2MAN and 2HR. Rescheduled with customer ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11219115 (TUB-OUTER) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s and 1 WPW10215093 (FILTER)
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite to install previous diagnosed parts. Defrosted customer refrigerator. Replaced thermistor kit and fan scroll. Tested system. Everything works as designed. No water leaks at time of service
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for loud noises and console issues, upon inspection found the motor and wheel making noise, replaced motor, idler wheel, console and wheel. All parts replaced and tested for problems. Complete"
WASHER KENMORE 110.2110201 "Arrived on site to diagnose washer that was walking and banging when in use with more then a light load. Performs diagnostic on unit. Only error code found was off balance. Ran unit and could not see any unusual behavior with it. Rotating assembly parts aLl feel good, no loud bearing noise. Recommended we replace suspension rods due to age of unit and slightly extra springiness.
REFRIGERATOR FRIGIDAIRE FKCH17F7HWC "Arrived on site and inspected freezer found water dripping from heat exchanger, heat exchanger has insulation foam around it that is collecting water. Spoke with LM who recommended removing insulation entirely and ensuring that The lowest point of the copper tubing is above drain pan. Water should no longer sit against tube.
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new with some but little improvement. Tested and inspected unit and found faileddrain pump and broken wire going to drain pump. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and advised customer not to use.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11255099 (HARNESS ) and 1 W11399437 (DRAIN PUMP )
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for customer complaint of unit not making ice and not dispensing, found frozen ice in fill tube, and ice build up between auger shaft and ice bin. I removed frozen ice and ice build up, ice maker, valve, ice fan motor, and 0 degrees in ice bin section, tested good. If problem continues will need fill tube."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator freezer frosting up. Tested system. Found no thermistor faulty. Ordering thermistor WPW10384183.. ; ordrng 1 WPW10384183 (thermistor)
REFRIGERATOR JENN-AIR JS42PPDUDE01 Arrived on site for a defective kickplate. Installed correct kickplate whirlpool sent customer tested operation unit working as designed.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite for refrigerator ice maker not dispensing. Upon inspection I found the UI slightly dimmed on one side and not respond correctly to touch commands. I replaced the UI and it is now fully lit. But it is still intermittently not dispensing indicating a pad issue. I got it to dispense but the separator stayed open. Unit will need pad assembly replaced and separator. Ordering separator (WPW10291704) pad (WPW10420671). Office for AUTHO on parts needed. ; ordrng 1 WPW10291704 (door-ice)
REFRIGERATOR KITCHENAID KRSC503ESS01
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for scratched oven handle. I found the scratch replaced the handle and unit is working as designed. Job complete.
COOKTOP KITCHENAID KICU509XSS00 Arrived on site and tested operation. Found f47 on right side burners. Found right side of module has failed. Unit will need new module to repair. ; schdld next appmnt
REFRIGERATOR KITCHENAID KBFS20EVMS13 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no refrigerant in the system indicating a leak.
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for scratched panel on oven/range. Replaced panel. Unit is working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of not cooling. Removed back and found oil leaking spoke to CS and recommended ordering compressor. Will need SS TEC.; ordrng 1 W10507884 (compressor)
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to replace door hinge for range. Replace part and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 Arrived onsite for gasket failure. Installed gaskets unit is working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRF535SWBM00 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was not making ice. ordrng 1 W10884390 (icemaker)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job to replace extension. Removed ice from refrigerator drain. Removed extension and found blockage. Replaced extension with new. No leaks detected at time of service.
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived on job for complaints of no power. Found fuse open. Replaced fuse microwave powered on. Ran test for heating, fans and lights."
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and corrected UI failure by replacing UI with DZ. Unit is now operating as designed.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose leaking washer. Performed diagnostic On unit. Customer also informed me it leaks later in the cycle and not immediately, and they see it in the front. Found leak coming from the dispenser, leaving a water and soap trail down the front of unit and on floor. Ordering new dispenser and 2 man job due to stacked units. Office to schedule return for 2 man. ; ordrng 1 2MAN (2MAN JOB) and 1 W11318755 (drawer)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and found oven is not hooked up to Wi-Fi per service pointer necessary to receive updates. Assisted customer to correct issue and confirmed oven is heating properly, job complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer making a squeaking noise, could not duplicate noise and washer is stacked with dryer. Will need two technicians to diagnose further. Washer call should be scheduled along with dryer. Squeaking noise may be due to springs moving when tub is getting up to speed during the spin cycle.; ordrng 1 W11316255 (VALVE) and 1 W11316256 (VALVE) and 1 W11316609 (DRAIN PUMP ) and 1 W11318806 (METERING PUMP)"
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer heating but not turning.Confirmed the complaint and found the belt was broken and laying inside the unit.Removed and replaced the belt, reassembled and unit tested as designed.Customer satisfied.Job complete"
REFRIGERATOR KENMORE 106.5117931 Arrived on site to diagnose a refrigerator that is freezing items in the fresh food section. Tested unit and found fan motor and air damper working properly. Did note homeowner has several items blocking airflow behind refrigerator shelving. Advised homeowner on findings and that gaps between the liner and shelving need to stay open to allow proper cooling. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install parts previous tech order. Installed a new freezer led powered unit on all leds working correctly. AUTHO WQU6R00APL1
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on job to replace icemaker, module and control. After replacement test operation. No leaks detected at time of service"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for unit not draining and no lights. customer defrosted drain,checked drainage good water draining into pan under unit,advised customer unit will need heater probe
WASHER WHIRLPOOL WFW9620HC1 Arrived on job to replace tub. Found tub replacement to be wrong part. Called parts and correct part on order. Will also need stabilizer ; ordrng 4 W11316766 (SHOCKED)s
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for ffridggge leaking found fill tube to IM cracked . Also found water n floor of fresh food . Ordering Fill tube ,also filter head and valve to have on hand if needed . Please call to:set return .; ordrng 1 W11043013 (valve) and 1 W11346622 (FILTER HEAD ) and 1 W11415785 (FILL TUBE )"
WINE COOLER KITCHENAID KUBL304ESS00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MVWB765FW4 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the motor not stopping or registering correct spins, ordering control and rotor, office to reschedule; ordrng 1 W10897040 (ROTOR) and 1 W11266618 (CONTROL )"
REFRIGERATOR KITCHENAID KRMF706EBS01 "(Tg)Arrived on site for refrigerator not dispensing ice. Found that ice had gotten jammed between auger teeth and inner ice bucket preventing ice from dispensing. Replaced ice container, plate, & auger shaft. Tested ice bin and dispenser as well as ice maker for any further issues. Entire unit is working as designed. No water leaks present during service. Call complete."
MICROWAVE WHIRLPOOL WMH1164XWS1 "Arrived to inspect microwave bulb issues.Discovered the relay in the main control is defective causing the lighting issues.Ordering the main control, customer will supply bulbs on return service call.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10452074 (CONTROL)"
REFRIGERATOR FRIGIDAIRE FRT21H7ASB5 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and access valve. Defrosted ice clump in freezer with a steamer and vacuumed out system to check for air leaks. Found unit held vacuum for a10 minutes without dropping. Charge system and found pressures stabilized at 0 psi on the low side and 140 psi on the high side. Freezer evaporator developed a great frost pattern and unit is working as designed. Call complete."
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice. Ran diagnostics no water entering pan diagnosed a defective valve,installed a new valve ran diagnostics good water flow,unit passed all other test."
ICE MACHINE WHIRLPOOL KUIC15NRXS1 "Arrived on site for customer complaint of unit not making ice, found broken water pan. Valve tested good, all pumps tested good, compressor tested good, ordering water pan. ; ordrng 1 WP2185625 (pan-water)"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install previously diagnosed and ordered parts. Per service pointer #W11092686e and techline recommendations, I removed and replaced the RC evap motor harness, drip pan and using the 2 clamps provided along with zipties, I secured the evaporator to the back of the unit, secured the thermistor with foil tape and ziptie, placed permagum around the gap at the drain tube before placing the drip pan in. Replaced the evap cover and tested the unit. Unit began to cool as designed. Cleaned up the water that spilled from the evap pan at the bottom of the unit and checked the drain tube and it was still secured. No water leaks observed during service, job completed."
RANGE JENN-AIR JES1750FS1 Arrived on site to test unit for convection fan making noise. Found bad convection fan ordering new fan W11107275 office to reschedule ; ordrng 1 W11107275 (CONVECTION FAN )
REFRIGERATOR UNKNOWN GI7FVCXWY02 Arrived onsite for previously diagnosed parts install. Installed the harness. Unit is working as designed. . Job complete
WASHER WHIRLPOOL MVWB835DW "Arrived on site for washer leaking from underneath. Performed diagnostics mode and tested operation. Found water leaking at inlet valve. Removed failed and found at fault. Removed failed belt valve and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived onsite for a refrigerator with a pin hole size leak in the FC evaporator. I confirmed the leak. I replaced the FC evaporator and drier. I added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.50 oz’s of R134A refrigerant. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR THERMADOR T30IR900SP03 Arrived onsite for refrigerator that is completely dead. Inspected unit and work area. Found refrigerator not doing anything. Tested on and off switch and found it working as designed. I could not test the unit due to the unit having trim stuck around it. I called Thermidorian Techline and spoke to Adrian. He advised to bring both the filter board part numbers 2000013 and 11032239 as well as the main control board. Office will need to research the filter board as the part numbers he gave me I could not find on Marcone or through the Bosch parts website. Office will need to contact customer when parts become available; ordrng 1 12027091 (CONTROL)
MICROWAVE WHIRLPOOL KHMC1857WSS Arrived on site to test unit for no display. Found bad high voltage issue making fuse blow.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for door issues. Found door slightly sticking added grease to tracks tested door operation good.
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right burner taking a long time to ignite, found faulty burner head and cap, ordering burner head and cap. ; ordrng 1 W11344538 (CAP) and 1 W11344539 (BURNER HEAD)"
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "Arrived on site to diagnose refrigerator with no lights in the freezer compartment. Performed diagnostic. Found upper LeD module out, and lower very dim. Popped out and replaced upper LeD light and retested. All is working as designed.
COOKTOP WHIRLPOOL WCG97US0DS00 "Arrived on site to inspect and install conversion kit, installed and tested unit. No problems found. Complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for display not working. Test unit and kind loose connection. Secured connection test unit and unit test good unit heating correctly.
WASHER LG WM3360HVCA Arrived onsite and found unit house valves could not be shut off to replace washer valves. After this determination I reset and cleared drain trap. Unit fills properly and unit drains properly. Watched a rinse and spin and saw all operating as designed. Advised customer on repair.
MICROWAVE WHIRLPOOL WOC54EC0AS00 "Arrived onsite replace parts ordered by previous tech. Replaced parts. Still getting F1E5 error code, inverter error. Spoke with CS. ; saved tckt"
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the range making a noise. Replaced convection baffle and adjusted fan blades and tested good. Complete
COOKTOP MAYTAG CSG7000CAE "Arrived on site to diagnose cooktop that would at times not light. Talked to tenant who says that this happens about 50% of the time. When I asked if it sparks he said he does hear the clicking. I recommended to owner that we can replace the spark module and switches as a proactive repair since the unit is working fine for me.
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on job for complaints of vibration. Found fan blade off balance. Removed blade and test no vibration. Will need to replace fan blade.; ordrng 1 W10416840 (fan blade)
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site and tested operation. Found items in fresh food section frozen. Unit set to recommended. Tested product temperature and found fresh food at 33 degrees and unit running. Tested thermistor and found to be out of range. Also found control slow to respond to input. Installed new control and thermistor. Unit tests good. Job complete
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for refrigerator when attempting to dispense water pressure will be low and as it continues to dispense pressure will be normal. Paddle continues to stick when dispensing. Inspected unit and work area. Tested dispenser and found spring on paddle not operating correctly. Will need to replace complete ice door and paddle with harness. Office to schedule appointment when ETA is available. ; ordrng 1 SWITCH (W11087492) and 1 W10704135 (JUMPER HARNESS ) and 1 W10792148 (PADDLE) and 1 W11048097 (ICE DOOR) and 1 W11109505 (SPRING) and 1 W11189145 (ICE DOOR MOTOR BRACKET )
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site and found no amount of adjustment will raise left door to level it. spoke with Techline and they recommended bringing back W4387828bulk, 489341, to correct issue SR 7728176256; ordrng 5 489341 (washer)s and 1 W4387828BULK"
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site , replaced sump and motor,drain pump,lower rack wheels ,control and UI console . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site and found dent on top left side of vent hood. Took photos and called tech line. Spoke to Steve #7728177924. .
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not washing. Tested system. Found pump and motor faulty. Replaced pump and motor. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site for left front burner . Found ceramic on event cracked and broken off . Ordering left front dual burner , also ordering switch if needed . No other issues . Call to set return .; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)"
WASHER MAYTAG MVWC465HW2 "Arrived onsite form washer Leaking. Tested system. Found washer is leak king from front left off tub. Customer needs u tub replacement. Ordering tub W10371566, clean out filter WPW10215093, and screw WP8533928; ordrng 1 W10371566 (tub) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
RANGE THERMADOR PRD486WDGU/01 Arrived on site and tested operation. Found right oven display blank but selection knob functions and unit heats. Disconnected power and verified all connections secure. Reconnected power and unit is operating properly and all functions test good. Job complete
RANGE WHIRLPOOL KCGS356ESS00 Arrived on site and tested operation. Found front left burner hard to ignite and will not ignite most attempts. Found burner head to be faulty. Installed new and tested. Found left rear and right front to have incorrect flame as well. Found incorrect orifices in both. Corrected orifice placement and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WFE525S0JW0 "Arrived on site to inspect range for not sliding correctly,upon inspection found the glides provided by customer off, replaced them and checked for misalignment. Job complete"
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for unit having a Smokey type smell when running and water somehow was in the drum. Looked inside unit. Found no water. Let unit run to smell of any type of Smokey smell coming from the unit. Unit is working as designed. Gave customer instruct on the heating element will give off a smell when it’s brand new, and will go away over time. No issues at this time. Job complete"
REFRIGERATOR FRIGIDAIRE ED5PHAXST02 "Arrived to inspect side by side refrigerator not cooling.Discovered the compressor is burning hot to the touch, the unit is located inside the customers garage where temperatures were extremely hot.Ordering compressor, access valve and dye drier, AUTHORIZATION sealed system technician and 2 hours.; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (2HOURS) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 W10139460 (COMPRESSOR )"
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for all 5 doors having rust on them. I inspected the doors and found rust spots that would not clean off. I removed all 5 doors and replaced them with new. I checked all the units operating, and the unit is operating as designed. No water leaks detected."
WASHER MAYTAG MVWX655DW1 (Tg) Arrived on site for washer making loud noise. I found the wash plate teeth stripped and causing the noise the customer was hearing every time it would change directions in agitate. I changed the wash plate and tested. All is working as designed and no water leaks were present at the time of service.
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for poor drying . Arrived in time for unit while it was in dry cycle . Heater is coming on . Customer isn’t using rinse aid . Instructed customer on importance of using rinse aid . No water leaks detected at time of service , job complete ."
RANGE JENN-AIR JDRP436HL00 Arrived onsite to install previous diagnosed parts. Replaced control. Tested system. Everything works as designed. Job complete.
DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to inspect dishwasher door squeaking badly. Upon further inspection, I opened the unit door and it was squeaking loudly. I found where the pulleys we’re rubbing and I applied a lubricant and it continued to squeak.. I am ordering the link kit, 2 springs and 2 hinges and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service with job #260375. No water leaks observed during service.; ordrng 2 8194001 (LINK)s and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SCHEDULE WITH TICKET #260375) and 2 WP8270020 (door spring)s and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"
REFRIGERATOR GE GDE20GGHBRBB "Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed temperature sensor. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WR55X10025 (sensor,temp ff)"
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for no ice. Ran diagnostics weak water flow to pan,removed filter water flow got better but still weak,with water in pan water leaking from a crack at drain pump diagnosed unit will need a new pan and water valve.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect ice bin stuck inside unit.I pressed the release button and ice container release from unit as designed.Showed customer how to depress the button and pull, but due to her hand strength, she is unable to successfully complete pulling the bin free from the unit.I suggested she dispense all the ice until there is no more, to prevent from having to pull it free.All water lines were dry at the time of service.Job complete"
REFRIGERATOR MAYTAG MRT118FFFH04 "Arrived onsite for refrigerator not making ice. Tested system. Found a ball of ice on top right hand comer of evaporator. Customer needs a sealed system. Ordering evaporator W11407409, compressor W11209866, drier W11107829. office please reschedule customer ; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found other light is unresponsive, will need to bring back control board to correct issue. Pre-ordered control board did not arrive.; ordrng 1 W11126814 (CONTROL )"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the separator leaking water and mullion came off again. While reattaching the mullion found that the plastic holder is no good causing the mullion to keep coming off will need to order the left hand fix the issue. Office to reschedule ; ordrng 1 W10815695 (dor-fip ss) and 1 W10919724 (door-ice)
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite for unit not cooling. Tested unit. Upon inspection. Found that the control board was not sending voltage to the start relay to start the compressor, attempted to change control board but wrong control board was ordered. Ordered parts. ; ordrng 1 W11035841 (cntrl-elec) and 1 WPW10197428 (start relay)"
RANGE WHIRLPOOL WFE505W0JS0 Will need control panel . Order in control panel . Call to set return ; ordrng 1 W11175518 (panl-cntrl)
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived on site to install previously diagnosed parts to resolve water leak. Replaced inlet valve and retested. Unit no longer leaks and dispenses water fine. All is working as designed. Call complete.
COOKTOP JENN-AIR JED3430WB00 "Arrived on site for customer complaint of front left burner not working and making a buzzing noise, found faulty switch, ordering switch and bringing burner just in case. ; ordrng 1 WPW10178022 (elmnt-surf) and 1 WPW10234425 (switch-inf)"
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for the for the range burners not working properly. During testing found no issues with the burners at this time. Advised customer to take Video recording of the issue if it happens again. Complete
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to install previously diagnosed parts to resolve leaking diverter in sump assembly. Replaced sump and motor assembly and retested. Unit is running properly and no longer leaking.
WASHER MAYTAG MHW5630HW0 "Arrived on site for washer leaking intermittently. Inspected unit and work area. Found water marking on back by vent. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds and F0-E5 off balance load. Performed manual test cycle and checked pressure switch. Inspected under neither unit and no signs of water. Ran automatic test mode and signs of leaks. Spoke with customer on error codes and user care guide. All tested good, no water leaks detected during service."
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for a refrigerator with the freezer not cooling correctly and frost build up in the rear of the unit. The customer stated the frost had cleared off of the rear vents since the previous tech was here but felt like the unit still wasn’t cold enough. I asked the customer if the unit had been making ice and mr stated that it was making ice. I tested the thermistors and the fans. All checked good and were working as designed. I checked the FC temp and found it at 12 degrees when the compressor and evaporator fan came on and the compartment was dropping a degree a minute and working as designed. I explained to mr that the small amount of frost that was on the front of the evaporator cover would continue to evaporate and go away on its own. Call complete.
WASHER LG WM3370HWA Arrived on job for complaints of not washing and le code. Rand diagnostics and all functions working except motor. Will need wash motor to complete. ; ordrng 1 4417EA1002Y (MOTOR )
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found sump and motor not operating. ; ordrng 1 W11085683 (pump&motor)
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived on site to replace vent fan. Replaced fan test unit and unit test good. No leaks present at this time
FREEZER FRIGIDAIRE FGVU21F8QFB "Arrived on site to inspect upright freezer control issues. Upon further inspection, I found that the UI control display is missing numbers. I am ordering the UI control and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during service.; ordrng 1 808772225 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for the refrigerator freezing food inside fresh food. Ran diagnostics and found that the damper control is not closing. Also found that the ice maker is intermittently leaking water. Will need to replaced damper control, ice maker , UI control on next visit. Office to reschedule ; ordrng 1 W11284720 (panel-ui) and 1 WPW10196393 (damper control assy)"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived to install previously ordered parts.Removed and replaced the harness and tested the unit water and unit still didn’t dispense water.Removed and replaced the valve, reassembled and unit tested as designed and dispensed water.All water lines were dry at the end of service.Job complete"
REFRIGERATOR WHIRLPOOL WRS586FLDB01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found eight of 10 wires broken at lower freezer door hinge. Freezer door will need to be replaced as wiring harness is molded inside of door at time of manufacturing. Office will need to return appointment after repairs have been authorized.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 LW10701908 (dor-fip BLACK)
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on job for complaints of noise. Found cover for compressor electrical loose and rattling. Secured cover and added noise pad as well. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite for previous diagnosed parts. Installed control. Tested system. Everything works as designed. Job complete.
DISHWASHER KITCHENAID KUDS30FXPA1 Arrived on site and installed new rail. Customer stated the unit will only run for 10 minutes then the cycle will cancel. Found owi sensor error had returned. Unit will need new sensor to complete repair. ; ordrng 1 WPW10705575 (sensor)
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site and replaced water valve housing diagnosed on previous visit, after replacement washer is now operating properly. No water leaks from connections at time of service, job complete.
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to inspect oven for not broiling, replaced control board and retested, all heat returned and no problems found. Complete"
REFRIGERATOR MAYTAG PBF2555HEW Arrived onsite and found unit damper not operating properly and leaving door open. Replaced damper door. Customer will advise if issue isnt corrected long term.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator that’s not going to refrigerator section. Inspected the area. Tested temperatures and found the unit at 18 degrees in the freezer section and 60 degrees in the refrigerator compartment. I tested the evaporator fans and found the rc evaporator fan not running. Removed drawers and attempted to defrost the evaporator with my steamer but the steamer stopped working. Found the drip pan completely bowed in the center. I called Techline and spoke to Dustin SR# 7728169171. He had me run several tests and advised me over to service pointer W11092686E. He advised that with the drain pan was bowed to replace that and with the evaporator fan not running to replace that as well. Ordering parts and office will need to reschedule customer due to drip pan being out of stock. ; ordrng 1 212643 (sealer-gum) and 2 67006425 (screw)s and 1 W11087438 (motor-evap) and 2 W11456069 (TUBE CLAMPS)s and 1 W11457241 (DRIP PAN) and 2 WPW10339879 (
REFRIGERATOR LG LFX31925ST/00 Arrived on site for error code ERFF on door display . Unit is cooling properly fan are working no frost build up . Rested on control after powering down . No Error code on display . Fan working . . If error code happens again recommend changing freezer evap cover . No water leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRF535SMHZ02 Arrived on site for no cooling and no response at controls . Replaced jazz control board . Programmed control . Unit fired right up . Unit is starting to cool . No water leaks detected at time of service . Job complete .
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite for range having high flames yellow or un even. Upon inspection I found the flames all normal and blue. The customer stated that he is on natural gas. He also stated that they have a built in humidifier. I explained the affects of a humidifier on on the flame and how it will cause yellow and sometimes un even flame. During service I noticed the center burner would not light fully. I disassembled that burner and found grease build up on the burner head. I cleaned off the burner head and the burner is now lighting fully. No further work needed at this time. Job complete.
WASHER WHIRLPOOL WET4027HW0 Arrived on site replaced actuator . Ran calibration and diagnostics wash . All checked normal . No water leaks detected . Informed apt complex manager. Job complete .
RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite for a range that has the wrong power. I found out from the customer that the electrician had repaired L1. I checked incoming power and the unit had the correct power supply to the range. The receptacle was a 50 amp receptacle. I changed the customers cord to the 50amp cord he supplied and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not dispensing ice and water. Tested system. Found control and container bin faulty. Replaced control. Tested system. Everything works as designed. Ice bin container door isn’t opening for ice dispenser. Ordering ice bin W11185686. ; ordrng 1 W11185686 (ice-contnr)
DISHWASHER KITCHENAID KDFE304DBL1 Arrived to inspect dishwasher not working.Ran diagnostics test mode and unit tested as designed.I did create a drain loop underneath the kitchen sink for proper draining.Was advised the previously installed parts were covered under the 60 month warranty.Unit works as designed.All water lines were dry at the end of service.Job complete
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for leaking ice maker . Found drain tube clogged ,pinched duck bill open and water poured out . Ran harvest and no water leaks detected with IM or valve . Left IM on to monitor ice output . Ordering drain tube per service pointer . Call to set return ; ordrng 1 W11190084 (tube-drain)"
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor, evaporator, heat exchanger, and dye drier. I installed a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.50 oz’s of R134A. I tested the unit and the evaporator had a good frost pattern and is working as designed. Call complete."
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for freezer and upper 2 leds in fresh food not working. Diagnosed defective led modules,replaced both upper led modules in fresh food powered unit on all leds working g as designed. ; used 2 W11462342 (MODULE) from stock"
DISHWASHER KITCHENAID KDTE204ESS1 Arrived onsite to install previously diagnosed parts. Installed the sump and motor. Unit is working as designed and no leaks detected during service. Job complete.
WASHER MAYTAG MAV7650AWW "Arrived on site to install previously diagnosed part. Replaced water valve and found the old valve completely stripped, causing the pressure to back flow. Turned water back on and all water lines were dry. Call complete."
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for washer making a loud screeching sound in spin cycle. Upon inspection of the unit I found gear case oil around the outside of the gear case and on the inner walls of the unit. I replaced the gear case and the unit is quiet and working as designed. No leaks detected. Job complete
DISHWASHER WHIRLPOOL MDB8959SBB3 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to inspect back right burner not staying lit on low setting.Confirmed the complaint and adjusted the burner to customers satisfaction.Unit now works properly.Job complete
COOKTOP GE JB645RK4SS Arrived on site to test unit for broken glass cooktop. Test unit and found broken glass due to thermal heat. Did not find a point of impact. Ordering new range top WB62X26649. Office to reschedule ; ordrng 1 WB62X26649 (RANGE TOP )
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived on job to replace UI control and door-ice. After replacement test operation all functions working properly.
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to test unit for left front burner not igniting. Test unit and found bad ignitor. Ordering new ignitor W11238758 office to reschedule ; ordrng 1 W11238758 (IGNITOR LF)
RANGE KITCHENAID KSEG700ESS1 Arrived on site to diagnose range that is not turning off the oven and had an error code for F2E0 stuck key. Replaced control panel to resolve both issues. Retested and unit is now working as designed. Unit tested with all burners and bake. Call complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for the refrigerator making a noise.not cooling properly. Ran diagnostics and found that the freezer evaporator fan is causing the noise and will need to be replaced. Also found that the fresh food evaporator is frozen solid and the fan did not come on during testing and the damper control was making a lot of clicking noise during testing. ; ordrng 1 W11032800 (motor-evap) and 1 W11457241 (PAN) and 1 WPW10248595 (control)
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for oven not cooking correctly. Calibrated unit +15 advised customer to cook something in oven. Job complete.
DISHWASHER KITCHENAID KUDK03CTSS0 Arrived onsite for door to unit dropping down fast as it is opened. Tested unit. Found that door was dropping too fast. Saw that links were both broken to the springs. Replaced links and springs. Tested unit. Unit test good. No issues at this time. Job complete
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived onsite for a ice machine to replace the previous diagnosed parts. I replaced the valve harness and tested the unit. The unit is working as designed.
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site for clothes wet at end of cycle . Found after diagnostics that actuator and control had failed . Ran calibration and wash . All checked normal . No water leaks detected,at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site and inspected dishwasher and found it has standing water in tub, drained water and started a diagnostic cycle and found wash motor isn’t running. Sump and motor will need to be replaced to correct issue. No water leaks detected at time of service.; ordrng 1 WPW10482502 (pump&motor)"
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for door handle issues. Found a defective set screw replaced set screw installed handles checked door operation good.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, checked fan and icemaker, needed main control, replaced control and retested. Fan came back, no problems found. Complete"
WASHER AMANA NTW4516FW2 "Arrived on site for washer not draining. I inspected the unit and work area. I put the unit through a diagnostics cycle, and found the unit filling, spinning, agitating, and draining. I put the unit into manual high and low spin, the unit worked as designed. I visually inspected the gear case and found it was leaking oil. I also found the unit not leveled properly. Between the gear case leaking oil and the unit being unleveled. It will cause the unit to show an unbalanced load and stop spinning. The gear case W11255272 will need to be replaced to complete the repair.. Job complete. No water leaks detected."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not sealing properly. Found seal not fully installed causing it to come off randomly. Reinstalled seal and tested unit. Found all is working properly at this time. No leaks were found at time of service.
MICROWAVE MAYTAG MMV4205DS1 "Arrived on site for microwave fan coming on. I inspected the unit and found when the door is closed the cooling fan is coming on. I swapped in the control, and got the same effect. I swapped in the new thermistor and it is still happening. I will need to start with the interlock and all 3 switch’s to continue the repair. They stated that they will just get a new microwave to replace this one. Job complete. I left the microwave unplugged."
REFRIGERATOR AMANA ART318FFDS07 Arrived on site for refrigerator not making ice. Tested and inspected unit and found kinked water line. Un kinked and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site to inspect dryer for heating and smelling, checked and found the dryer had dog food burning in element, pulled dog food and tested, no problems found. Complete"
ICE MACHINE KITCHENAID KUIS15NRTB "Arrived on site to install previous diagnosed parts. Removed broken water reservoir and pump, installed new. Performed diagnostics mode and tested operation. Found key pad not very responsive but still working. All other tested good, no water leaks detected."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range door hinge issues and damaged panel. Inspected unit and found door hinge came out from receiver. Reinstalled and tested door opening and closing operations and door operations are normal. Ordering panel and door in case needed. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10482110 (panel-drwr) and 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to diagnose refrigerator that was leaking water from ice dispenser and dropping giant ice slabs. Performed diagnostic on unit. Found giant sheet of ice about 3 fills worth high in ice bucket. Ran a harvest cycle and saw that the icemaker is not twisting to break the ice out. Unit is not able to eject the ice so It’s just filling on top of ice over and over till it drops out due to weight, and will leak overfill water. Replaced icemaker and retested. Unit now twists and is working as designed. If issue persists again recommendation is UI and fill valve, but twisting icemaker should resolve. Call complete."