Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8767 customer reviews

Map of Austin, TX

Great Service




Review of Appliance Express


Map of Hutto, TX

Our door’s flap issue has been resolved + more!




Review of Appliance Express

An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.


Map of New Braunfels, TX

Randy




Review of Appliance Express

Excellent service. Outstanding service technician.


Map of Round Rock, TX

Great service, awesome tech!




Review of Appliance Express

Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.


Map of Austin, TX

Job done! Well.




Review of Appliance Express

Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.


Map of Horseshoe Bay, TX

Really great and quick service. Very professional and cordial




Review of Appliance Express


Map of Marble Falls, TX

Well satisfied




Review of Appliance Express

The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!


Map of Taylor, TX

Nathan was very professional




Review of Appliance Express

He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should


Map of Pflugerville, TX

Henry




Review of Appliance Express


Map of Cedar Park, TX

Excellent service




Review of Appliance Express

This guy is the best. Extremely professional, very thorough when addressing the problem.


Great service!




Review of Appliance Express

Thanks for the professional, friendly service.


SUPER




Review of Appliance Express

LUIS CALLED BEFORE 8. GOT DIRECTIONS, SHOWED UP PROMPTLY. FIXED THE FRIDGE WHILE I DID OTHER THINGS. HE WAS FRIENDLY, COURTEOUS, AND A PLEASURE TO MEET. THANKS.


wonderful serviceman




Review of Appliance Express

Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.


Nathan!!!!




Review of Appliance Express

definitely knew what he was doing!


Will use again




Review of Appliance Express

Great service, super quick


Excellent Customer Service




Review of Appliance Express

I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.


Fantastic service




Review of Appliance Express

Luis, my serviceman, was prompt, courteous, and did an excellent job.


Nathaniel Bolkensty




Review of Appliance Express


Great Service!




Review of Appliance Express

Fast service!


Great




Review of Appliance Express


Dolores




Review of Appliance Express


Great Service




Review of Appliance Express


Incredible service! Great communication!




Review of Appliance Express

The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.


Very knowledgeable




Review of Appliance Express

Very thorough in his repairs


Ann




Review of Appliance Express

Great service - on time and efficient! My serviceman was great!


Great service




Review of Appliance Express

This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.


Bennie




Review of Appliance Express


Amberlee




Review of Appliance Express

Great Service!


Thank so much for quickly resolving issue




Review of Appliance Express

Timely updates via email and phone contact, pleasant service technician and quick resolution


Piece of cake




Review of Appliance Express


Knowledgeable Serviceman




Review of Appliance Express

Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.


Fast and great service!




Review of Appliance Express


Professionalism in service




Review of Appliance Express

Nathan gave me great customer service and fixed my refrigerator problem. Thanks so much!


Great Service!!




Review of Appliance Express


Great service




Review of Appliance Express


Very professional and explained everything.




Review of Appliance Express

NATHAN WAS A GREAT SERVICE PERSON, CAME AT THE TIME THAT WAS SCHEDULED. A VERY PLEASANT EXPERIENCE WORKING WITH HIM. THANKS


Clarence




Review of Appliance Express

Excellent


Dryer repair




Review of Appliance Express


Soencer




Review of Appliance Express

Outstanding


Spencer




Review of Appliance Express

Outstanding


Great service! Prompt! Explained all!




Review of Appliance Express

Will use this company again! Informed me quickly regarding appt time. Then called 30 min notice. Very thorough w diagnostics and gave information..


Tom was great!




Review of Appliance Express


Great service




Review of Appliance Express

Awesome!!!


Irene




Review of Appliance Express

Tech was prompt, had the washer fixed within 45 minutes. The previous company came out twice and couldn’t fix the washing machine.


good service




Review of Appliance Express


Great Service




Review of Appliance Express

Diego was great. Very courteous. Very efficient. Even pet the dog!


Great Company and employees




Review of Appliance Express

Appliance Express and their employees have gone above and beyond to repair my refrigerator freezer. Everyone I have been in contact with have been very professional as well as customer service oriented. Wish more companies we're like this!


Couldn't be more pleased.




Review of Appliance Express

On time, professional, answered all my questions and some I didn't know to ask. 1st rate!


Pit crew fast!




Review of Appliance Express

Excellent experience. A very professional duo showed up following their confirmation phone call. Protective booties and a friendly smile. After a few diagnostic questions, they quickly identified the problem and resolved it. Very, very fast. Very, very satisfied.


The tech was very good and it was a pleasure to have him in my home.




Review of Appliance Express


Great Service!




Review of Appliance Express

Robert was great, he waited for me to arrive and was finished with the job within an hour.


Beatrice




Review of Appliance Express


Great Service, Always On Time




Review of Appliance Express

Servicemen are friendly and professional


Great technician




Review of Appliance Express

Great service. Gentleman went above and beyond to make sure all my appliances were working as needed.


Wonderful technician. I will always request her.




Review of Appliance Express

Loved the timeframe, always on time and so courteous


Great Service!




Review of Appliance Express

Joseph Cordell with Appliance Express, Did a great job, profession, informative, knowledgeable about our whirlpool dryer and other products. Kind to my pets! If my dog likes you, your good in my book. But he also really seems to enjoy his work and Appliance Express. He was timely, friendly and of course our dryer is working great! Thanks Joseph! We will keep you in mind in the future and recommend you! Take care!


Knowledgeable




Review of Appliance Express

Good technician!


Connor made short work of that problem. Awesome!




Review of Appliance Express

Very knowledgeable. Good attitude. THX!


Teresa




Review of Appliance Express

Diego was awesome.


Very efficient and helpful!




Review of Appliance Express


Warranty repair




Review of Appliance Express

Steve was great! He called to let me know he was on his way and his eta. He was polite, professional, focused. He showed me what the issues were and how he fixed them, He also educated me on some of the inner workings of my appliance. I wanted some pictures for legal purposes and he was happy to take them for me. My only complaint was with the front office. I was asked to confirm the appointment multiple times with different technologies. How many confirmations do you really need?


Great service. Diego was very knowledgeable and kept us in the loop during his visit.




Review of Appliance Express

Excellent experience.


Refrigerator repain




Review of Appliance Express

Excellent service. Techs explained what they were doing every step of the way. Actually gave advice on helping to maintain optimum operation in the future.


Great Service




Review of Appliance Express


Lee




Review of Appliance Express

Appreciated respect for my time. They called to let me know my tech would be here soon. Brandon called me when he was actually on his way and was on time. Diagnosed problem quickly and explained pricing for repair. After considering everything including age of the appliance I opted to buy a new one. Very pleased with service! Would definely call them should need arise, and would recommend them and Brandon in particular.


Great fast service!




Review of Appliance Express

The tech Daniel was great he found out what the problem was right away and had it fixed in 5 minuets and I was back in business with my dryer. Thanks a lot great service!


On time, friendly, quick.




Review of Appliance Express


Mary “Efficient and courteous setvice”




Review of Appliance Express

Needed my Samsjng washer repaired after it failed Sunday evening. Emailed Appliance Express, and got a quick response and an appointment for first thing Monday morning. Tommy and their new Samsung technician Justin were courteous and efficient, diagnsosed the problem,ordered the part and returned today to fix it. A great experience from start to finish. Highly recommend!


Good Experience




Review of Appliance Express

Joseph was personable and knowledgeable. He found and fixed the issue within 2-3 minutes of starting. Excellent work.


Excellent service




Review of Appliance Express

Diego was knowledgeable, friendly and professional. We talked a little over the phone about the problems I was having and I felt as though he knew what the problem was before we walked through the door. After further inspection he explained to me the issues and problems that he could see and showed me how he would fix them. He also adjusted my refrigerator because it was shaking and making an annoying sound. Diego was completely professional and I would highly recommend him to friends and family.


excellent




Review of Appliance Express

Fast response and consistent communication.


Need quickly, came quickly




Review of Appliance Express


Excellent service repair experience.




Review of Appliance Express

Jerry was obviously a trainer of some kind. Very thorough, detailed, and took his time to ensure i understood what the the root cause of the issue, and each solution/fix. I will request Jerry for future repairs!


Great service, very knowledgeable about his job!




Review of Appliance Express

Amazingly quick, knowledgeable, cleaned the space, friendly, fixed the problem😊


Awesome Service!




Review of Appliance Express

Excellent and informative technician. Superb service!


Great service




Review of Appliance Express

Nathan was able to diagnose the problem and will now wait to see how American Home Shield will proceed with the repair


Rose




Review of Appliance Express

Service technician was prompt, courteous and professional. Would definitely use again.


Much appreciated!




Review of Appliance Express


very knowledgable and willing to answer and explain my questions.




Review of Appliance Express


Outstanding Service!




Review of Appliance Express

Top Notch


Tricia




Review of Appliance Express

Amazing service!!!


great service




Review of Appliance Express


Always thorough and great service




Review of Appliance Express

I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.


Quick and quality service!




Review of Appliance Express

Very friendly and knowledgeable technician, would definitely recommend this individual and company.


Good




Review of Appliance Express

Friendly


Great service




Review of Appliance Express

Jonathan clearly and patiently answered all my questions. Though my issue was with the water dispenser, he also noticed that the door level height was not level and fixed that as well. Overall provided great customer experience.


washer machine repair




Review of Appliance Express

item under warranty, repairman ordered parts and completed work in a timely manner.


Excellent Service




Review of Appliance Express

Luis Morales was pleasant, efficient and explained the work that was done. Completely satisfied.


Awesome!!!




Review of Appliance Express

Diego was awesome. Positive attitude — despite having a blow out tire on his way here... he fixed it and was in/out of here very quickly. Thank you and he deserves kudos!!!!


Siyamak azazil




Review of Appliance Express

Very good professional job


Excellent customer service




Review of Appliance Express

Luis Morales diagnosed the issues with our Whirlpool refrigerator and came back to install parts, all under warranty by Whirlpool. We were impressed with his technical knowledge and excellent customer service, and would definitely request him when we need service in the future.


Great service




Review of Appliance Express

Lou was awesome, prompt and professional


Broken Ice maker




Review of Appliance Express

It took multiple service call to figure out the real issue but they were able to resolve it. Nathaniel the service technician was polite, courteous and very professional


Hoyt




Review of Appliance Express


Thomas




Review of Appliance Express

Thomas was friendly and informative. Great experience.


Great Service




Review of Appliance Express

I had my refrigerator repaired and was very pleased with the professionalism displayed by the technician. Two separate trips were required due to the unavailability of parts


Great Service. Professional, friendly, knowledgeable!




Review of Appliance Express

Great experience


Prompt and Helpful




Review of Appliance Express

Nathan did a wonderful job assessing, helping me work with Whirlpool Corporate, and completed the repair quickly.


Repair of Whirlpool Washing machine




Review of Appliance Express


Great Service




Review of Appliance Express


14608 Iveans Way




Review of Appliance Express


Great Service!!!!!!




Review of Appliance Express

Gonna be referring Nathan out to everyone we know his service was awesome! Please give him a raise.


Chuck




Review of Appliance Express

Great service


Excellent Service




Review of Appliance Express

Job well done. Very professional. Thank you.


Great Service




Review of Appliance Express

The repairman was very knowledgeable and fixed the appliance on the first visit.


Matt




Review of Appliance Express

Great service


Courteous & professional!




Review of Appliance Express


Courteous & professional!




Review of Appliance Express


Knowledgeable




Review of Appliance Express

The staff is extremely friendly and the service tech was very knowledgeable. It was warranty work so not sure how the pricing costs are.


excellent service




Review of Appliance Express

extremely knowledgeable and super friendly.


Don




Review of Appliance Express


Great Service




Review of Appliance Express


Jenny




Review of Appliance Express

Great service, very neat & professional serviceman.


Amanda




Review of Appliance Express


Great Service!




Review of Appliance Express


Especially informative service call




Review of Appliance Express

While the result of the service call was that our appliance was not failing, Gerry used the extra time to help us get better wear and use out of both the appliance we called about (gas oven/stove) and our dishwasher. Great explanations.


Nicholas




Review of Appliance Express


Great Customer Service




Review of Appliance Express

Joe was a pleasure to work with today. He was cordial and friendly. I would recommend his services to others I know.


Great job




Review of Appliance Express

Fast friendly service. Very professional. Much appreciated.


Excellent service




Review of Appliance Express

Joseph was professional, knowledgeable, and best of all, great to talk to! (Very personable and funny guy). It was a pleasure!


very Professional




Review of Appliance Express

Technician showed up when he said. Called first. Checked to see if part was under warranty. Appreciate him doing that to save me money.


Great Service!




Review of Appliance Express

Lou ran diagnostics on my new washing machine. He made two trips to my home because the plumbing wasn't working properly to run a test. He also provided extra tips on good and bad laundry habits to keep my washer running efficiently. I Highly Recommend Appliance Express!


Great Service




Review of Appliance Express

Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.


Excellent customer service - professional 100%




Review of Appliance Express

We have had this company come to our home twice in the last 2 years. Both times they have been professional, explained the problem and made the repairs in a timely and efficient manner. Both Diego and Daniel possess excellent customer service skills. Wonderful Job and thank you so much for keeping our machine up and running so efficiently.


Great Service




Review of Appliance Express


Fantastic Seevice




Review of Appliance Express

Johnathan was a fantastic person to work with and I would highly recommend services to anyone I know.


Great service...under warranty




Review of Appliance Express

Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.


Great service.




Review of Appliance Express

Excellent!


Excellent service, friendly and professional technician.




Review of Appliance Express

Scott provided excellent service and was friendly and professional from the start until the end of his visit. I felt confident in the evaluation and service he provided.


Amazing Service




Review of Appliance Express

My tech was timely, professional and courteous; even gave me pointers and education on other appliances.


Michael




Review of Appliance Express


Great Service, positive attitude, soft spoken




Review of Appliance Express

I think Lou is a great person, technician. He is soft spoken, knows what's he is doing.


Great service, very knowledgeable!




Review of Appliance Express


Fast and efficient service




Review of Appliance Express

Great scheduling, notification and delivery system. Only one experience but first impression is they are reliable.


Great service




Review of Appliance Express

Jonathan was prompt, extremely courteous and thorough. Explained what he was doing, and preventative options. Wonderful experience!


Great service, everything back to work!




Review of Appliance Express

Robert is a great technician.


Great service




Review of Appliance Express


Getting to know new fridge




Review of Appliance Express

The problem was operator malfunction—was diagnosed and explained in a manner that both of us understood.


My review




Review of Appliance Express


Miller




Review of Appliance Express

Daniel was an excellent tech. Not only knew his job...also great personality


Great Service on my Dishwasher




Review of Appliance Express

Appliance Express made an appointment within two days to come diagnose the problem with my dishwasher. They arrived well within the time frame they gave me the day before. With in a very short period of their arrival, they had diagnosed and fixed my issue. The technicians who came were very professional. I will definitely use this company again for any appliance repair I might need.


Mindy




Review of Appliance Express

All the technicians that came out to fix my dishwasher were very friendly and did a great job fixing it. Great experience.


Hard to fathom




Review of Appliance Express

Your office and Paul-hard to fathom how great this service is - and no I am not overstating. This is a company that operates from a true service perspective-you get the feeling they really value what they do and who the help.


Hector




Review of Appliance Express

Excellent service and sexy repairman!


Fast service




Review of Appliance Express

Very professional and the work was done quickly


Great, Professional, Timely Service




Review of Appliance Express

Robert showed up early on a rainy Tuesday and happily fixed a noted hardware (and software) issue with a Whirlpool range and stovetop involving the cooling system. He diagnosed the problem quickly, fixed it, and had things back in order and online within two hours of arrival. He was friendly, talkative, and capable throughout. Highly recommend giving the guy a promotion--never let him leave your company.


Excellent Service!! Great customer service




Review of Appliance Express

Very good experience. Technician very knowledgable


Perfect!




Review of Appliance Express


Great job




Review of Appliance Express

Jonathan was helpful and informative.


Fast and Friendly




Review of Appliance Express

Serviceman was in and out. Didn't try to upsell me or spend longer than needed which was appreciated.


great service, nice guys!




Review of Appliance Express


Great service




Review of Appliance Express

Once on site Leo was courteous and efficient. Quickly solving issue and explaining the cause. Could not have done better:-) The only issue was the delay in getting a service call. 5 days from call to Lowe’s to on site was an inconvenience.


Haileyessus




Review of Appliance Express

Great Service


Great Service




Review of Appliance Express

Fast and Friendly


Wonderful service, Knowledgable Technician!




Review of Appliance Express

Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!


Excellent!




Review of Appliance Express

On time (even a little early), very knowledgeable, fixed it right the first time!


Customer Service




Review of Appliance Express

Lou was very helpful in resolving this issue, he was familiar with the problem we have been having with our oven, he completed the work in a timely manner and I would use his service again, I'm very happy with Appliance Express.


Very Knowledgeable




Review of Appliance Express

Jerry fixed our problem quickly and gave us several tips about our other appliances.


Fantastic Service




Review of Appliance Express

Great experience - Company communicated very well and Paul was extremely professional as well as personable. I will use this company again in the future and have already recommended them to others.


Great Service!




Review of Appliance Express


Great job




Review of Appliance Express

Leo did a great job for me. Showed up earlier than expected and solve my issue with no problems.


Whirlpool Icemaker Repair




Review of Appliance Express

New icemaker installed but sill not working. Perhaps an inlet valve issue? I wish repairman had done some trouble shooting before instantly installing new icemaker. I now have to call Whirlpool back and request more service.


timely professional attention to requirements




Review of Appliance Express


Best appliance experience ever




Review of Appliance Express

Thank you!


Mary




Review of Appliance Express

Thanks Scott. Perfect service. Can always count on AE to fix our problems.


Excellent service!! A+++




Review of Appliance Express

We were notified 30 min before Daniel arrived. He was very professional and explained each error code to us, and then fixed the problem. Highly recommend!!


awesome work




Review of Appliance Express


Great service very professional and pleasant




Review of Appliance Express

Luis was an excellent service technician. Prompt, informative and knowledgable.


Excellent Service!!




Review of Appliance Express

Paul is wonderful. He has been out to help us several times and is always prompt courteous professional and kind! He is so knowledgeable!!


Christy




Review of Appliance Express

Awesome !


Great service




Review of Appliance Express


Fridge !




Review of Appliance Express


Great Guy!




Review of Appliance Express

He was polite and easy to understand. Got the job done and was on time.


Great All Around




Review of Appliance Express

I have been receiving service from Appliance Express for 5 years. I have a lot of rental property and Appliance Express has been to half of them. They have quick appointment times and Great service. I rate them at the Best


Very good service




Review of Appliance Express


Great service




Review of Appliance Express


Mr. Jared was great; the price was not.




Review of Appliance Express

Mr. Jared was very professional and efficient. I simply cannot understand how an oven that has only been in use for nine-ish months could possibly have a bad part that would end up so costly. This is a Whirlpool issue--not yours.


Very Professional service




Review of Appliance Express

Nathaniel was very thorough diagnosing an intermittent problem and helping to solve it. I was very happy with the willingness to listen and figure out the most likely cause.


Fantastic service!




Review of Appliance Express

Jerry was very helpful, quick work was done and I wasn’t confronted with a decision, just came out to the solution.


Amazing Service




Review of Appliance Express


A++ Service




Review of Appliance Express


Holly




Review of Appliance Express

Great experience! Daniel was on time, diagnosed the issue quickly and was on his way in less than an hour.


Pauline




Review of Appliance Express

The service representative that came to repair our dishwasher provided me with information that will allow our washer to last a long time.


Laura




Review of Appliance Express

On time great service explained everything happening


Fast and Reliable!




Review of Appliance Express


Quick, Professional Service




Review of Appliance Express

Mike did a wonderful job fixing the problem with our oven. He quickly diagnosed and repaired the issue, while being friendly and informative. I appreciate the great communication via text and emails about appointment and arriving times.


GREAT SERVICE!!




Review of Appliance Express

Mike was very courteous and knowledgeable and took time to explain every thing to us.


Oven repair




Review of Appliance Express

Mike was very respectful and polite. He asked before just setting his work bag on my counter tops. He introduced himself to me before entering into my house. He was very knowledgeable about what he was doing.


Service was great




Review of Appliance Express


Check out of dishwasher




Review of Appliance Express

Friendly and honest service. I would recommend to anyone


Charlene




Review of Appliance Express

Every technician that Appliance Express has sent out to our house has been very knowledgeable and courteous.


Charles




Review of Appliance Express

Very good to work with. Got the job done.


Very dependable!




Review of Appliance Express

Words cannot adequately express how impressed I’ve been with this company. So professional, respectful, and thorough! Daniel was so kind. He even offered to vacuum behind our fridge when he pulled it out! I’ve got their number on speed dial for sure! Wish we could use them for all home repairs!


Happy Ending




Review of Appliance Express

Daniel was great. However, we would have liked if the company would have sent him out initially to see the problem. The wrong part was ordered. Therefore, we had to wait an additional few days for the repair.


Excellent service and Robert was very professional and fixed the problem quick. Good Job!!!




Review of Appliance Express

Experiance was very satisfactory, Robert call when he was in his way and was prompt with the time given. Excellent service.


Great Service




Review of Appliance Express

Lou, my service tech was awesome!!!!!


Quick and easy repair




Review of Appliance Express

Joseph was delightful and super helpful. He went above and beyond on his service by offering several small tips on how to use my appliances better.


great service




Review of Appliance Express

I have used AE several times and the service has been excellent.


Professional Service




Review of Appliance Express

Serviceman, helped identify the issue with my dryer. Unfortunately, the issue stemmed from the wall vent being blocked. He made the recommendation to hire a wall vent cleaner and gave me the going rates for the said service. I got the issue rectified the next day.


Great service.




Review of Appliance Express


Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered parts. Due to the hinge friction pads missing, I installed pads on both hinges and tested. Unit is operating as designed. I found the toeplate is missing the retainers. I am ordering the retainers (3) and CNOTE-LSO PER CUSTOMER REQUEST. Please schedule with ticket #272258.; ordrng 3 WPW10503548 (retainer)s"

Near Cascata Way, Liberty Hill, TX 78642
Matthew  Z.

Matthew Z.

DISHWASHER AMANA ADB1400AGB1 "Arrived onsite for dishwasher not washing. After inspection found that the dishwasher does wash, and completes the cycle. It is having intermittent pauses.

Near Canaan Matthew Dr, Austin, TX 78725
James C.

James C.

WASHER FRIGIDAIRE FAFW3801LW3 Arrived on site and inspected unit for leaks. Found unit leaking from bellow and dispenser drawer. Found handle for dispenser drawer has failed and will not stay attached. Also found bellow has torn causing leak. Unit will need bellow and drawer handle to repair. Office to schedule return services ; ordrng 1 137314510 (frame)

Near Amber Ln, Jarrell, TX 76537
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Arrived on site to diagnose a refrigerator that is not producing ice. Tested and found icemaker fill line frozen over. Bob fill line and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Casa Verde Dr, Georgetown, TX 78633
Lou S.

Lou S.

DRYER KENMORE 110.666525 "Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the unit temps with my multimeter & thermal lead and found the unit getting to 171 degrees in the delicate selection. Customer advised that they felt it was too hot in the delicate selection. The low temp was 116 degrees. I inspected the element and it was new and ohmed out good. I tested the thermal cutoffs and all were good as was the fuse.

Near Garden Villa Dr, Georgetown, TX 78628
David  Z.

David Z.

DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to diagnose dishwasher making loud noises and sometimes soap dispenser does not open. Performed diagnostic. Ran cycle and could hear a loud humming sound coming from inlet valve, and slow water fill with error F6E2. When unit switched to wash it was making loud noise coming from wash motor from lack of water. Dispenser did open during diagnostic cycle. Replaced valve and Retested. Unit is now operating correctly, and no sound coming from inlet valve. Wash motor sounds good now with proper water level found.

Near Valburn Dr, Austin, TX 78731
Clif L.

Clif L.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a oven that is not responding to commands. Found outer buttons of touch screen not functioning properly. Performed hard reset on unit and tested controls. Found all is functioning properly at this time.

Near Haynes Dr, Round Rock, TX 78665
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL KDFE104DSS4

Near Champion Dr, Lakeway, TX 78734
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure and the start device failure, I removed and both and tested. The unit began to cool and when dispensing water, the filter head no longer made the hammering noise. While replacing the filter head, I found the filter plate was broken. I am ordering the plate and office to schedule return service due to part being OOS. No water leaks observed during service.; ordrng 1 WP67001668 (plate- fil)"

Near Angelique Ct, Leander, TX 78641
Kevin B.

Kevin B.

RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced damaged control panel, job complete"

Near Jackson Ave, Austin, TX 78731
Brandon C.

Brandon C.

DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of dryer not working, found flame would not stay on, ordering parts. ;

Near Dripping Springs, TX
Jimmy J.

Jimmy J.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for damaged panel. Replaced damaged panel with new panel. Set clock and informed builder job is completed.

Near Mangold Dr, Hutto, TX 78634
Luis M.

Luis M.

REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for loud noise and no cool. Evaporator fan hitting ice,removed cover,bimetal incased in ice,ran diagnostics bimetal reading open. Replaced fan assembly and changed bimetal to a 60° bimetal,replaced ui control ; used 1 WP2182381 (BIMETAL), and 1 WPW10514110 (MOTOR EVAP) from stock"

Near Skyline Dr, West Lake Hills, TX 78746
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. After pulling the unit out I checked the voltage from P10-1 to P10-2 and had 29VDC which means the control is good. I checked voltage at the ice box lights, triple light, and FC light and had no voltage. I tested voltage from the tan/red #5 wire going to the ice box lights to the FC light and had 0VDC. I called techline and spoke with Austin SR# 7728903329. Austin agreed by the checks that were made there is a broken circuit in the harness

Near Cordillera Dr, Round Rock, TX 78681
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for defective icemaker and main control. Replaced icemaker and main control,rna diagnostics icemaker passed harvest,ran fill test passed."

Near Arbor Downs Rd, Austin, TX 78748
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for refrigerator not cooling. Upon arrival, the unit was unplugged by the customer. When I plugged the unit in the compressor would not turn over it would humm, click and cutoff (repeating that cycle). Evaporator and condenser fan were running. I turned cooling off for a few minutes then turned back on the compressor began to humm again. I noticed that the discharge end was getting very hot, showing signs of low side leaking. Will need to send sealed system technician, 2 hr. Compressor is oil less ANT compressor. Need to order compressor, both evaporators, access valve and dryer(ordering uv and non uv just in case). Also need AUTHO.; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10843121 (filter dryer) and 1 W10865322 (evaporator) and 1 W10903340 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)"

Near W Koenig Ln, Austin, TX 78756
David  Z.

David Z.

FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for freezer showing over temp and thawing out food. Checked unit and found evap frosted over. Found thermistor out of range as well. Used steamer to remove ice from evaporator and tightened connections for heater, and replaced evap thermistor. Reassembled and reset over temp alarm. Tested heater ams fuse while cover was off and both are testing good. If issue repeats will need to return with control box. All is working as designed at this time. Call complete."

Near Pasadena Dr, Austin, TX 78757
Paul R.

Paul R.

DRYER MAYTAG MGDB835DW3 Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the moisture sensor harness and tested the dryer. The unit is working as designed. I went over cleaning the sensor bars with the customer because she uses Bounce sheets. Call complete.

Near Jerusalem Dr, Round Rock, TX 78664
Clif L.

Clif L.

OVEN JENN-AIR JJW2830IL01 Arrived on site to replace previously ordered parts for oven. Upon arrival found unit was recently used and oven too hot to service at this time. Office will need to reschedule call.; ordrng 1 OVENTOOHOTTOSERVICE (NEEDS RESCHEDULING)

Near Oak Ridge Dr, Round Rock, TX 78681
Lou S.

Lou S.

WASHER WHIRLPOOL WFW9400SU00 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit showing E20 error code. Placed the unit in diagnostics and tested. The unit began to fill and once it got to test C03 it filled for a long time and eventually the unit shut off and showed the error code again. I inspected the inlet valve and found the valve screens with debris inside them. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Royal Oak Dr, Georgetown, TX 78628
Leonardo C.

Leonardo C.

COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for LF and RF burner not igniting and center front burner continue to click when unit is on. Test unit and found bad ignitor and and valves and modules for LF and RF burners. Found bad ignitor on center burner. Ordernew new valves and orifice holders and new modules office to reschedule will need 2 hours. ; ordrng 1 2HOURS (2 HOURS ) and 1 NEEDSAUTHO (NEEDS AUTHO) and 2 WPW10116108 (MODULE SPARK )s and 2 WPW10364555 (LF /RF ORIFICE HOLDERS)s and 1 WPW10364556 (CENTER FRONT ORIFICE HOLDER) and 2 WPW10371235 (LF/RF VALVES)s and 1 WPW10475147 (SPARK MODULE )

Near Lookout Cliff Pass, Austin, TX 78737
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for dispenser periodic not working . Found fresh food section was getting too cold and freezing water line . Thermistor checked normal .Replaced control . All checked normal . No water leaks detected at time of service. Job complete

Near Winding Shore Ln, Pflugerville, TX 78660
Clif L.

Clif L.

DRYER KENMORE 110.6613241 Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed thermal cut off. Replaced cut off and limit thermostat as they came in a kit. Tested unit and found all is functioning properly at this time.

Near S Great Oaks Dr, Round Rock, TX 78681
Brandon C.

Brandon C.

WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking, found slow leak coming from water valve, I showed customer the leak, replaced valve housing, unit tested good.

Near Windy Harbor Dr, Austin, TX 78734
David S.

David S.

RANGE WHIRLPOOL RF362LXTB2 "Arrived on site to install previous diagnosed parts. I removed the door and installed the new trim pieces. I spoke to the customer about the repair. They stated the oven still doesn’t work and that they had an electrician come out and inspect the breaker and out let. I gained access to the back of the unit and tested voltage at the junction. I found no voltage across one of the lines and good voltage in the other, see so quick pic. I wiggles the outlet around and found full voltage on both lines while holding the outlet up. I spoke to the customer about the problem and let them know they need to have that outlet changed o fix the issue. Job complete."

Near Wallin Farms Cove, Hutto, TX 78634
Richard P.

Richard P.

FREEZER WHIRLPOOL WSZ57L18DM00 Arrived onsite for the freezer with frost build up . During inspection found no frost build up inside freezer. Checked temperature and it’s good and no ice build up on evaporator. Freezer is working as designed. Found no issues at this time. Complete

Near Bowie St, Austin, TX 78703
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator not keeping proper temperature. Inspected unit and work area. Found ice buildup on fresh food evaporator. Performed diagnostics mode and tested operation. Will need to replace evaporator fan assembly and thermistor kit with main control and UI. Customer stated that he could not defrost unit. Please allow 2 hours for repair. .; ordrng 1 W10316760 (thermistor KIT) and 1 W10822648 (UI) and 1 W11098695 (FAN ASSEMBLY )

Near Hanging Star Ln, Georgetown, TX 78633
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL KSRP25FSMS01 Arrived on site for refrigerator not cooling. After running a diagnostic test and running steps one through six I was able to verify and find out that the main control inside the fresh food compartment had blown a fuse on the board and it stopped sending power down to the compressor and condenser fan motor

Near Royal St, Salado, TX 76571
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDF320PADB3 "Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter on the black wire at the junction box and checked amp draw to the element. The unit operated as designed and the amp draw was 7-9amps at the element. Due to the visible condition of the element, I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Remuda Dr, Liberty Hill, TX 78642
David S.

David S.

WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for lid being damaged. I inspected the unit and work area. I found the right side of the lid cracked. I replaced the lid and spoke to the customer about the operation of the unit. I ran the unit through a diagnostics cycle, and it passed. Job complete. No water leaks detected."

Near Oak Vista Dr, Pflugerville, TX 78660
Jonathan  S.

Jonathan S.

RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range front burner taking to long to ignite . Inspected front right burner and found burner cap warped. Found defective burner head had cause cap failure. Removed burner head and cap, installed new. Performed diagnostics and test all operations. Found all working as designed."

Near Bonnet Blvd, Georgetown, TX 78628
Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID KDTM404KPS

Near Main St, Cedar Park, TX 78613
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect a crack in the liner of the refrigerator. Upon further inspection, I found a small one inch crack in the RC liner on the right side just above the mullion. I contacted techline and spoke to Sterling and advised of my findings. Sterling recommended to drill a small hole at both ends of the crack to stop it from spreading and use the 2part epoxy from kit #8201700 to seal the holes and crack. He provided file #7728899895. No water leaks observed during service, job completed."

Near Magna Ln, Liberty Hill, TX 78642
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for unit sparking. Test unit and found bad high voltage unit sparking from diode and capacitor.

Near E Riverside Dr, Austin, TX 78741
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator leaking and icing up. Upon arrival I found that the damper motor was indeed starting to grind and screech little bit from the prior issue of ice forming around it and I went ahead and replace the damper motor. Customers also stated that there was no condensation forming around the door of the freezer itself along the actual metal exterior be on the gasket indicating that there is a insulation issue of some kind with the door. I spoke with SR about researching the stainless steel freezer door due to part being PSP and having two different part numbers for the same door. While Sunita make sure and verify that the new freezer door comes with a gasket pre-installed. Office to reschedule once availability of parts is known; ordrng 1 RESEARCH (FREEZER DOOR (STAINLESS STEEL)) and 1 RESEARCH (FREEZER GASKET (IF NOT PREINSTALLED ON DOOR))

Near Armstrong Dr, Georgetown, TX 78633
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator door not sealing properly. Replaced door and gasket is sealing good. Complete

Near Camino Vaquero Pkwy, Austin, TX 78748
Leonardo C.

Leonardo C.

COOKTOP WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for burners not staying red hot when on high. Test unit and found unit working as designed. Unit is new unit with regulated elements. Job complete.

Near Gustaf Trail, Niederwald, TX 78640
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace missing shelves to unit. Replaced shelves. No issues at this time. Job complete

Near Guadalupe St, Austin, TX 78701
Andrew  H.

Andrew H.

OVEN WHIRLPOOL WOC54EC7HW03 "Arrived on site to test unit for error code f6e4. Found bad Copernicus appliance manager. Replaced copernicus, tested unit, unit works good. Job complete"

Near Nichols Dr, San Marcos, TX 78666
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer buttons will not light up unit will not complete cycles - LOUD NOISE WHEN SELECTING START. Would not go into diagnostics. Tested control and it was faulty. Replaced control and is operating as designed. Ran calibration after new control was installed. No leaks detected. Job complete.

Near Gainer Ct, Hutto, TX 78634
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WTW6200VW0 "Arrived on site for washer not advancing cycle. Performed diagnostics mode and found cold water valve not activating. Measured valve resistance on cold side and found failed valve. Inspected bearings and wash basket and found no signs of bearing failure. ; ordrng 1 W10364988 (valve)"

Near Whitewing Way, Georgetown, TX 78633
Jacob S.

Jacob S.

DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise once again and getting condensation inside the control panel. Called Techline. Suggested Service pointer for noise issues. W11378591A. The condensation issue is from the wall ventilation issues. And the noise issue could also be the unit made on customer made bench as opposed to the unit having the manufactured riser. Got Sr#7728897591. Rescheduled with customer ; ordrng 4 W11113654 (pad)s and 1 W11401018 (NOISE KIT)

Near Rountree Dr, Austin, TX 78722
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that the unit has been intermittently cooling and warming up. I tested temps in the FC=8 degrees and RC= 37 degrees. Checked both evaporators and both had good frost patterns. Ice maker cycled while present. Tested all fans in diagnostics and all are operating as designed. Thermistors checked good. Due to the intermittent issue, I removed and replaced the hv control. I found the condenser coils were dirty as well. Cleaned the coils and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."

Near Paseo De Rancheros, Leander, TX 78641
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on. Replaced console UI. Tested unit. Unit test good. No issues at this time. Job complete

Near W 5th St, Austin, TX 78703
Matthew  Z.

Matthew Z.

MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived onsite for broken microwave light in socket. After inspection found that not only was the light broken, the control also had a stuck relay. The on, full, half and off function would not work. Replaced control and lightJob complete"

Near Kira Ln, Manor, TX 78653
Clif L.

Clif L.

REFRIGERATOR MAYTAG MFT2976AEM00 Arrived on site to replace previously ordered parts for refrigerator. Found incorrect control sent for repair today. Ordering user interface as it comes with main control with software update. Also ordering evaporator wiring harness w/ sensors. All three parts will need to be replaced to complete repairs as well as update performed from service pointers. Office to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10878994 (UI AND MAIN CONTROL KIT) and 1 WPW10277799 (harns-wire)

Near Crested Butte Way, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site for refrigerator tripping circuit breaker. Customer stated that they had lost electricity and when it happened that a few breaker had tripped but was able to reset all but the refrigerator, breaker would trip with first 15 seconds of resetting. Powered unit at control and powered breaker on with no power to compressor. Found unit running. Connected compressor and monitored unit, found temperature dropped in FC by 12° in display. Called tech support and spoke with Kathy she recommended to replace breaker with upgrade arc fault if code in area or straight breaker. (Sr#7728897723). At time of service all tested good."

Near Highland Ridge Rd, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site to install previous diagnosed part. Removed failed OWI and install new. Performed diagnosed mode and found no water getting to unit. Found water valve to unit in off position. Restarted diagnostics mode and monitored test operation. Found unit leaking at sump gasket and diverter. Will need to replace sump assembly to complete repair. ordrng 1 WPW10554963 (SUMP)"

Near Starlight Trail, Georgetown, TX 78633
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to inspect refrigerator not making ice and no water dispensing. The customer advised that the unit is not cooling in both compartments. When I went to test temps, I found the FC & RC sections extremely warm. I tested the unit in diagnostics and found all fans operating. When I tested the compressor in test 39, it never ramped up to speed. I tested amp draw to the compressor and found 2.98amps. The high line from the compressor to the condenser was extremely hot to touch and the suction line was room temp. I advised the customer of my findings and found that the sealed system components were covered under extended warranty. . I am ordering the compressor, both evaporators, non-dye drier, access valve, CNOTE-OIL-LESS GAUGES, CNOTE-2 HR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10865322 (evaporator) an

Near Royal Oak Dr, Georgetown, TX 78628
Matthew  Z.

Matthew Z.

DISHWASHER MAYTAG WDF330PAHB2 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Philomena St, Austin, TX 78723
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for refrigerator that was still not cooling properly after a prior main control repair for a defrost related issue. Upon arrival I found that the freezer still had a continuous defrosting problem and had ice build up all the way out past the outer wall of the freezer. I ran a diagnostics check test one through six to verify that the thermos serves in the fresh fruit and freezer section of both functioning fine and that the UI and main controller back we’re also sending power to where they need to be. I also verified that the unit could go into defrost mode indicating that the thermostat was opening and shutting as it needed to end to take me to Tips. Customer explained that they were had been the sameSort of ice formation on the unit prior to repair previously but that ice formation was never cleared and went away which would cause the units have a hard time defrosting as much ice as it was there so I went ahead and defrost of the uni

Near Village Commons Blvd, Georgetown, TX 78633
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge working . Found leaking from drain tube . Ordering drain . .; ordrng 1 W11084807 (extension)

Near Secluded Hollow, Austin, TX 78727
Richard P.

Richard P.

REFRIGERATOR FRIGIDAIRE GLRT218WDS9 "Arrived onsite for the refrigerator not cooling. During testing found that the evaporator fan motor is no good not running seized up which caused the freezer evaporator to up to solid block of ice . Will need to replace evap fan motor, defrost thermistor. Will need 24 hours for the evaporator to thaw out so we can repair it. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"

Near Vigen Cir, Austin, TX 78748
Al R.

Al R.

WASHER MAYTAG MVWC565FW2 Arrived on site and inspected newly purchased washer not starting. Customer just moved into this older home 5 weeks prior to service visit.Put unit into diagnostics test mode and unit tested as designed without errors.Did notice unit laundry room light was flickering when unit was operating.Noticed the unit is plugged into a GFIC outlet and is causing the washers issues.Customer to call an electrician to repair the outlet.Recalibrated the unit and unit tested as designed.Job complete

Near W 1st St, Lampasas, TX 76550
Scott  M.

Scott M.

WASHER MAYTAG MVWX600BW0 "Arrived on site for wash plate not moving . Found gear case has dropped and tore belt up and cut a hole thru guard .will need gear case, cam kit ,belt ,belt guard , hub . May need actuator and motor .

Near Wheless Ln, Austin, TX 78723
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and tested the ice maker on test #56 and it showed no error codes E0. Tested temps in the FC=5 degrees and RC=41 degrees. Tested the ice maker harvest in test #57 and it harvested as designed. I found no water in the tray. I tested the fill tube in test #45 and the ice maker tray filled with water. I cycled power to the unit to reset the controls. Unit is operating as designed. Customer requested this tech LSO if they needed future service. No water leaks observed during service, job completed."

Near Calera St, Liberty Hill, TX 78642
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, inverter, dryer, and coupler and laced unit in a vacuum. Was able to get the unit to stay in a 30 inch vacuum for seven minutes. Charged unit and unit pressures got to 135 psi and -1 psi. Unit is cooling and working as designed. Call complete."

Near Maywood Dr, Waco, TX 76712
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRFC400ESS00 "Arrived on site for water issues. With filter installed weak water flow diagnosed a defective filter head,installed a new filter head checked water connections no leaks,tested water dispenser unit working as designed.

Near La Rosa Dr, Austin, TX 78738
Clif L.

Clif L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in fresh food evaporator causing higher than normal temperatures in freezer compartment. Evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Also recommending changing user interface and main control to ensure no cycling problems. Office will need to set a return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near E Palm Valley Blvd, Round Rock, TX 78665
Clif L.

Clif L.

DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Palo Duro Canyon Trail, Georgetown, TX 78633
David  Z.

David Z.

OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to follow up on buzzing oven. As soon as unit turns on you can hear a buzzing vibration. CAlled tech line and spoke to Chris who said to pull unit out and test the rear power cable to see if it’s rattling on cabinet. Pulled unit out and vibration still present. Removed top panels and used several sticky pads to like the blower fan and surrounding contact areaS. Noise seemed to be gone. Once I put the panel above the fan on, noise came back. Added additional sticky pads to bottom of the panel and noise was reduced to almost gone. Reinstalled in cavity and noise remained low. Called tech line and spoke with Robert SR7728903112. Documented the noise and resolution and confirmed that if the noise returns there has to be a bend in the cabinet somewhere hard to find, since everything close to the fan is insulated. Call complete."

Near Lookout Mountain Dr, Austin, TX 78731
Tyler  G.

Tyler G.

WASHER MAYTAG MVWB865GW0 Arrived on site to install previously diagnosed UI panel due to button being stuck internally. After installing the new UI I was able to run multiple tests back to back in Missouri that the UI is no longer beeping randomly as it was prior to repair unit now functions in both normal mode and test diagnostics exactly how it should be in there and no new error codes that have popped up. Unit functioning as designed call complete

Near Fair Hill Dr, Temple, TX 76502
Matthew  Z.

Matthew Z.

WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer drum out of balance. Opened lid to inspect suspension rods, look good. Applied pressure to drum, good resistance. Ran diagnostics, no error codes stored. Put unit in auto test, all passed. Ran calibration test. Ran low spin, high spin and agitation individually with no issues. Checked under unit for signs of ware on gear case, no grinding sounds or signs of leaking oil. This is not a constant issue. Instructed customer on proper loading and cycle selection."

Near Arbor Hill Cove, Manor, TX 78653
Al R.

Al R.

WASHER WHIRLPOOL WTW8500DC2 Arrived on site and inspected washer leaking from the valve area.Confirmed the complaint and found the valve defective.Removed and replaced it.Reassembled it and unit now works properly.No leaks detected at time of service.Customer satisfied.Job complete

Near Diana Ln, Harker Heights, TX 76548
James C.

James C.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site and found unit cooling and making ice. Freezer at 0 degrees and fresh food at 36. Ran test 4 and inspected compressor and 3 way valve. Found all functioning properly at this time. Instructed customer that if the sound returns to please contact office and leave unit plugged in so that I can come by same day to identify the failure

Near County Rd 314, Jarrell, TX 76537
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite for dishwasher not operating. Upon inspection I found the clean light stuck on and I had a hard time putting the unit into diagnostics the control panel is very worn out. Once in diagnostics the unit filled with water but would not push the water through the spray arms when called for. I also noticed the heating element. I am recommending replacing the control (WPW10285179) the sump and motor (W10806701) the console (WPW10175241) and the heating element (W10518394) ; ordrng 1 W10518394 (heater) and 1 WPW10175241 (panel-cntl)

Near Pagedale Dr, Cedar Park, TX 78613
Jimmy J.

Jimmy J.

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave MAKING CRUNCHING POPPING NOISE WHEN THE TURNTABLE IS MOVING--UNIT WAS CLEANED AND IT STILL DOES IT. Ran microwave with a cup of water for 20 seconds. Heard the noise. Installed new roller and noise went away. Removed roller to check for surface areas that may be raised. Found a 1 1/2 inch scratch that was extremely hot to the touch in the path of the roller. This heat melted the wheels on the first roller. 2nd roller didn’t make noise because it hasn’t melted the wheels. Ordered cavity paint for touch up to seal the scratch and contain the heat.Please advise on how long the paint will need to dry before installing roller and glass plate. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w)

Near Docking Iron Dr, Hutto, TX 78634
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Rock on site for a fridge raider that was leaking water and dump all of the freezer door to shut all the way. Upon further inspection I found that freezer drain line was clogged water backflow and not allowing the freezer freezer freezer which then led to the door not shutting all the way. I was able to keep frosty clogged drain line and made sure that the unit was ceiling shop whenever the freezer door would be closed and everything is functioning as needed. I also found that with the water dispenser issue that the customer stated she was having was because of the fact of the reservoir filter head assembly was sealed shut and not allowing water to pass through the filter like I needed to so I replace the reservoir head assembly and retest of the dispenser unit is now working as designed with no leaks before during or after repair call complete

Near Tumbleweed Trail, Temple, TX 76502
Kevin B.

Kevin B.

RANGE WHIRLPOOL KFGD500ESS00 "Arrived on site and inspected range and found bake ignitor in top oven has failed..; ordrng 1 WP7432P143-60 (igniter- b) and 1 WPW10324738 (igntr-oven)"

Near Dewberry Cove, Buda, TX 78610
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new separator and tested operation. Unit tests good. Job complete

Near Oak Stone Dr, Jarrell, TX 76537
Jimmy J.

Jimmy J.

RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range noise every 5 minutes in oven. Ran temps in oven. Oven is cycling through temps as designed. No calibration needed. Explained to customer that the noise is the burner kicking on and off in order to stay in range of the desired temperature. She listened to the oven igniting and confirmed that was the noise. Job complete.

Near Duroc Dr, Hutto, TX 78634
David  Z.

David Z.

OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to follow up on range not heating after convection fan assembly was installed. Found breaker was not tripped, and had 240V at the terminal block. Tried all 3 elements and got no heat and no fan. Couldn’t hear the relays click on the control. Replaced control. As soon as unit was plugged in heard a pop from the convect area. Convect element is bad and caused a short, likely also frying the control. Reordering convect assembly, control, main harness, and Ui console as well. This should resolve all issues. Office to schedule when we have shipping for convect assy.; ordrng 1 W11084243 (cntrl-elec) and 1 W11196719 (harns-wire) and 1 W11414552 (CONVECTION ASSEMBLY )"

Near Mountain Path Cir, Austin, TX 78759
David S.

David S.

DRYER WHIRLPOOL WED8620HC "Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the dryer making a rattling noise. I gained access to the interior of the dryer cabinet and found marks on the chassis from rattling. I followed service pointer W11378591A. I also found the belt frayed and the guide wheels out of round. I installed a new belt, guide wheels, and tension pulley. I reassembled the unit and tested It. I had the customer confirm the noise is gone. Job complete."

Near Chayton Cir, Pflugerville, TX 78660
Richard P.

Richard P.

RANGE KITCHENAID KSEB900ESS3 Arrived onsite for the range aqua clean not working properly. Ran diagnostics and found no issues with the oven. Oven does not have a latch to lock door in place during cleaning cycle oven is not equipped with the latch. Tested aqua clean function and it works good. No issues found at this time. Complete

Near Raleigh Ave, Austin, TX 78703
Jacob S.

Jacob S.

DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace control panel. Replaced control panel. Tested unit. Unit test good. No issues at this time. Job complete

Near W 5th St, Austin, TX 78703
Noah D.

Noah D.

DRYER MAYTAG MED7230HW0 "Arrived on site to Inspect dryer for lint screen light on. Replaced thermistor per last visit and tested for functions, all functions returned. Dryer worked correctly. Complete"

Near Alton Loop, New Braunfels, TX 78130
Matthew  Z.

Matthew Z.

RANGE AMANA AGR5330BAB3 Arrived onsite for LF burner not igniting. Igniter not sparking. Module is sending signal to other igniters. Need to replace LF igniter. Ordering cap just in case. Office to reschedule. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209656 (igntr-surf)

Near Austin, TX 78725
Tyler  G.

Tyler G.

WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose washer that his previously had multiple gear cases and other parts installed and are still making a squealing noise whenever he goes in the spin. Upon arrival I put the unit into a diagnostic mode and ran a spin test to verify the noise was still continuing. At that point I found that the noise was coming from the gear case and I call tech line and tech line walked me through narrowing down and verifying the gear case was the calls by removing the inner tub and running the unit in a spin cycle tech line was able to listen and verified if your case was also bad and they had suggested that instead of ordering the part from a vendor that we order a new gear case directly from whirlpool itself in order to resolve the issue. Tech line gave me the part number to the gear case that we need as well as the new substitute Part number. Whirl pool tech line advise that they were going to ship the gear case with next day shipping but stated that

Near Open Prairie Dr, Temple, TX 76502
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of unit making noise when dispensing water, found failed water valve, ordering valve. ; ordrng 1 WPW10420083 (valve)"

Near Townes Ct, Dripping Springs, TX 78620
Tyler  G.

Tyler G.

REFRIGERATOR KITCHENAID KBSD608ESS01 Rived on site for a refrigerator causing ice formations around the ice bucket in the freezer and temperatures dropping on the -19°. Upon arrival I called whirlpools tech line to get further instructions on how to proceed with the issue. What I found was at the little ice door flap that allows Weiss to dispenser the door does not seal properly lower patio to get up inside the ice bucket. Andy with awful text line also specified that this unit has a max ice default mode that is triggered whenever the ice bucket has sense of the bucket is not full and will put the max ice mode into affect causing the freezer to get down -10° or lower until the iceberg is for whirlpool stated that customers should probably try to use less ice and give it time to leave the max ice mode in order to allow the freezer to stay around the 0° Temp that it is set to. Want me to order a new door Shootin motor and return on September 30 to complete the repairSR# 7728899705 ; ordr

Near Ferguson Mill Rd, Salado, TX 76571
Al R.

Al R.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer washing issues and found the valve is defective, not allowing enough water into unit to start a load.Removed hoses and verified the water pressure is good.Ordering valve to complete the repair. ; ordrng 1 W11210459 (VALVE)"

Near Phyllis Dr, Copperas Cove, TX 76522
Andrew  H.

Andrew H.

REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site to test unit for not making ice. Found when I jumped ice maker from t&h ice maker was operating as designed. Ice maker was empty but while running diagnostics I did receive sufficient water. Ran diagnostics on ice maker optics. Found pattern of optics flashing twice and one second delay on step 1, step 2 and 12. Needing complete ice maker assembly and wire harness for precautionary measures. Also needing W10757851(optics). ; ordrng 1 PrTSRESEARCH (ICE MAKER WIRE HARNESS) and 1 W10757851 (optic bd set ref) and 1 WPW10277448 (icemaker)"

Near Grape Creek Rd, Johnson City, TX 78636
Paul R.

Paul R.

RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for a range that is tripping the breaker when it’s plugged in and the electrician thinks it’s a short in the cord. After inspecting the wire harness I found L1 & N at the ignition module had been pinched between the rear cover and a stand off plate that’s under the module causing the short to ground. I isolated the two wires and powered the unit. I found the cooktop ignitor all sparking with the burner valves in the off position. I suspect the module is causing the issue but will bring the switch harness also JIC. Ordering W10580230 harns-wire, WPW10475149 module-spk, & W10478601 harns-wire. Office to RS.; ordrng 1 W10478601 (harns-wire) and 1 W10580230 (harns-wire) and 1 WPW10475149 (module-spk)"

Near Cibolo Trace, Austin, TX 78717
David S.

David S.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found error codes F4E3 wash motor not running, F7E1 no heat. I ran the unit through the a diagnostics cycle and found the unit filling but the wash motor not activating. I could hear the motor humming but no spray action. I checked the voltage to the wash motor and found it had good voltage. I advanced the unit to the drain and heat cycle, the unit drained and the heating element activating. the pump and motor assembly W11085683 are already on order. The office will reschedule when we have the part. I call tech line and spoke to Austin, I advised of the situation, I got sr # 7728897477. Techline advised there are no known issues with the part and to replaced the sump and motor again. ; O-emld tckt"

Near Pablo Cir, Round Rock, TX 78665
Tyler  G.

Tyler G.

DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher needing a previously diagnosed Ui and main control. After installing the necessary parts I was able to run a diagnostic test on the unit and try the fill agitating and draining cycles to see if everything was functioning that is when I found out that the drain pump itself is now receiving proper voltage down to it but internally the motor is stuck and allowing the drain pump directly drain the water out and it’s causing the drain pump to overheat. I found that the drain assembly kit that we were sent with is not fully completed and is only a portion of the circulation pump itself not the actual drain motor we will need to re-order a new drain motor and office to rescheduled due to Park being PSP; ordrng 1 W11412663 (DRAIN PUMP)

Near Amber Forest Trail, Belton, TX 76513
Paul R.

Paul R.

WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer not getting the clothes clean and very wet when it’s finished like it’s not spinning. I checked stored error codes and found an F3E1 & F5E3. I found the door lock working as designed. I ran a bulky sheets cycle and found when the unit was in sensing mode and the tub was almost to the proper water level the machine would turn off and the water would drain out. I found a cut in the pressure switch hose at the back of the control panel. The hose will need to be replaced. Ordering pressure switch hose.; ordrng 1 WP353244 (pressure switch hose)

Near Brian Wood Dr, Cedar Park, TX 78613
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED5620HW1 "Arrived on site for a dryer that steaming up the user interface and dripping out of the sides. Inspected unit and work area. Found lint buildup all over the door gasket potentially causing this issue. Went ahead and replace the door gasket and added some silicone around the edges of the door seal. I called Techline and spoke to TJ SR# 7728896760. He advised that at this point, there has been no known issues of this problem. He advised that replacing the door gasket should be sufficient for repair and to have th customer callback if further problems persist. He advised to make no other repairs. Call complete."

Near W Wall St, Hewitt, TX 76643
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW7540FW "Arrived on site and inspected washer and found saved error code F31, attempted to clear error code and set washer into diagnostic cycle to unlock door but drain continues to run and door will not unlock. Dryer is stacked on top of washer and washer is also on a raised floor 6 inches tall. Attached One picture. Will need to return with two technicians in order to remove dryer to access washer.; ordrng 1 2TECHS and 1 W10723823 (hose) and 1 W10831586 (trap)"

Near Circleview Dr, Austin, TX 78733
Tyler  G.

Tyler G.

DRYER WHIRLPOOL WED5300SQ0 Arrived on site for dryer that was not heating properly. Upon arrival I checked for proper 240 V supply from the power outlet and confirm that it was functioning as designed by then remove the back panel the dryer and immediately found at the high limit thermal cut off device had pretty much all but vaporized to a Chris behind the dryer and had burned about 2 1/2 to 3 inches of wiring around that thermal cut off use which would require a full harness assembly rebuild plus a new thermal cut off due to the amount of damage and issues with the dryer

Near E Victory Ave, Temple, TX 76501
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and inspected freezer door frozen shut.On previous visit, the customer advised they ordered a gasket from another company and the gasket never formed properly to the cabinet.This caused the ongoing issue of frost and door sticking shut.Ordering W10407216 freezer door gasket grey.Needs more work ; ordrng 1 W10407216 (GASKET DOOR GREY FREEZER )"

Near Crosscut Loop, Killeen, TX 76542
Tyler  G.

Tyler G.

RANGE GE JB255DJ2WW Arrived on site for range that had damage wiring underneath cooktop area. Upon arrival and further inspection I was able to verify that all four of the receptacles to the burners up top on the cooktop are all starting to melt and burn away and damage wiring connections. I also verified and found that three out of the four infinite switches are not sending the proper 240 V to each burner like it should be and they fluctuate between 7 V and 120 V. The only infinite switch I found fully functioning was the back right 6 inch burner infinite switch. We will need to order and return with the three infinite switches that are needed as well as the four receptacle blocks. Office to reschedule after getting authorization from American home shield; ordrng 1 UNKNOWN (AHS AUTHO REQUIRED ) and 3 WB24T10029 (inf sw control 1500w)s

Near Lindsey Cir, Belton, TX 76513
Al R.

Al R.

DRYER WHIRLPOOL MEDB835DC4 Arrived on site and inspected dryer AF error code and put the unit in diagnostics mode and verified the F4E3 - Restricted Airflow error.Cleared the code and ran unit and got 241/121/120.Customer has massive lint buildup inside the unit and also in the ventilation system.Customer will contact Fort Hood housing to get ventilation system cleaned so unit operates properly.Job complete

Near Canyon Maple, Killeen, TX 76549
Scott  M.

Scott M.

WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer still leaking and making a banging noise . Found clamp loose , replaced clamp and corrected banging noise . Found dispenser is leaking . Ordering dispenser . Call to set return .; ordrng 1 W11465533 (DISPENSER )"

Near Stokesay Castle Path, Pflugerville, TX 78660
Kayman B.

Kayman B.

WASHER WHIRLPOOL WTW5610XW2 Arrived onsite for washer not spinning and poor wash. Upon inspection I found the gentle agitation was not engaging. In high spin The gearcase sounded scratchy I inspected the bottom of the unit and drive system. I found very small amount of gearcase oil around the inner walls. The cam and pulley looked good. I recommended replacing the gearcase and drive system customer wanted to try the cam and shifter first and see how the unit operates. After replacing the cam and shifter I found that the drive motor was having intermittent failures and was extremely hot to the touch.

Near Dasher Drive, Cedar Park, TX 78613
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL CSP2940HQ0 "Arrived on site for dryer not starting cycle. Inspected unit and work area. Found door switch broken (see SD-Pic). Jumped door switch and tested operation. Found unit starting and heating. Will need to replace door switch to repair. ; ordrng 1 WP3406107 (DOOR SWITCH )"

Near Rockmoor Dr, Georgetown, TX 78628
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed UI and control damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service

Near FM2104, Smithville, TX 78957
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Arrived on site for no cool. Pierced low side pressure reading +30 diagnosed a defective compressor. Replaced compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"

Near Burnet Rd, Austin, TX 78756
James C.

James C.

OVEN KITCHENAID KDRS483VSS00 Arrived on site and tested operation. Unit pre heated to 350 and broiled properly. Verified door switch operation and that the hinges are closing door. Unit tests good. Found sound had been turned off to key pad. Turned sound back on so that the inputs can be heard to know they were selected. Job complete

Near Apache Tears, Horseshoe Bay, TX 78657
Clif L.

Clif L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator with LED’s not working. Found failed LED module. Replaced module and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Clarence Bohl, Pflugerville, TX 78660
Jacob S.

Jacob S.

WINE COOLER WHIRLPOOL WUW35X24DS02 Arrived onsite for unit giving CL error code. Unit was not giving error code when looking at unit at the moment. Error has to do with replacement of the PCB board. Want to go and order part. Rescheduled with customer. ; ordrng 1 W11298786 (cntrl-elec)

Near Lake Stone Dr, Austin, TX 78738
Scott  M.

Scott M.

WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."

Near Burnet Rd, Austin, TX 78757
David  Z.

David Z.

OVEN KITCHENAID KOST100ESS00 "Arrived on site to diagnose oven giving off Smokey / chemical odor. Ran unit up to 400 degrees and Let sit. Saw grease drip and burn off of the racks, and some small grease spots on broil element. Did not see anything out of the ordinary, unit smells normal and there was no smoke present. All looks like it’s working as designed.

Near Honeysuckle Trail, Austin, TX 78759
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site to install previously diagnosed evaporator cover. Removed failed part and replaced with new also turned temperature knob for Freezer to max to keep less cold air going to RC. Tested unit and all operations are normal. No water leaks present at time of service.

Near Nueces Ct, Boerne, TX 78006
Matthew  Z.

Matthew Z.

FREEZER WHIRLPOOL WRS315SDHZ05 "Arrived onsite for refrigerator not dispensing water or making ice. After inspection found the valve not energizing when calling for water. Replaced valve, tested unit and water to the dispenser was restored. Ran a forced cycle on the ice maker and filled with water as designed. No leaks present at this time jibe complete."

Near English Glade Dr, Austin, TX 78724
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to install previously ordered parts.With TG’s assistance, we removed the unit and replaced the magnetron, capacitor and diode.Tested the unit with the 2 minute water cup test and unit now heats.Reinstalled the unit.Job complete"

Near Sonterra Blvd, Jarrell, TX 76537
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for ice maker not dispensing ice. Ice maker was dispensing ice when I arrived. Removed ice maker and found that ice was forming in blocks instead of cubes. Ice maker is faulty. Removed frost build up inside door and ice bucket. Installed new ice maker. Job complete.

Near Hendelson Ln, Hutto, TX 78634
Noah D.

Noah D.

WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for not spinning correctly, upon inspection found no issues during high spin or any part of cycle, noise was coming from back drain hose tapping wall. Fixed hose and tested, no noise present. Complete"

Near Oak Glen, New Braunfels, TX 78132
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and inspected dishwasher and found no power showing. Found loose harness at control board and after correcting still found no power at terminal block. Found light switch above counter connected to dishwasher is upside down and after resetting breaker power has been restored and dishwasher will complete a diagnostic cycle. Could not go over instruction for wash and dry expectations, homeowner should run hot water to its highest temperature before starting dishwasher. Maintain rinse aid in dispenser and if using pods please put pods in lower left-hand corner to have more contact time with incoming hot water. Job complete"

Near Far W Blvd, Austin, TX 78731
Kevin B.

Kevin B.

WASHER MAYTAG MVWC565FW1 "Arrived on site and found washing machine is in a small massage parlor. They have been using non-high-efficiency detergent in the washer. Sent pictures to CS. Found gear case is leaking oil.

Near Greystone Dr, Austin, TX 78731
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite for refrigerator leaking from bottom. Upon arrival found it evaporator drain was clogged causing unit to keep water after defrost. Cleared clog found small food particles causing clog. Cleared and tested all tested good.

Near Eucalyptus Bnd, Austin, TX 78717
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE PHSC39EESS0 Arrived on site for refrigerator that’s not cooling properly in the refrigerator section. Inspected unit and work area. Customer advised that the freezer is working fine and that they are making ice but that the refrigerator section has been sitting around 50 to 55° over the past few days. He did advise that they had another technician come out a couple months ago who replaced his gasket. Found unit sitting at 45°F and found the new gasket not seated properly on the right hand side and not making proper contact with the frame. Used heat gun to form a better fitting. Unit is working as designed. Call complete.

Near Green Park Dr, Belton, TX 76513
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF555SDHW02 "Arrived on site and for a return visit to inspect items still freezing in deli drawer.On my previous call I called techline and was told to block off a small portion of the air flow coming directly into the drawer.On this date,I blocked off more of the airflow and was advised to replace the thermistor W10316760.Ordering W10316760.Freezer temperature was 5 degrees, set on UI at 0. Office to reschedule the appointment.; ordrng 1 W10316760 (THERMISTOR KIT)"

Near Scissortail Trail, Georgetown, TX 78633
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator freezer upper drawer was not installed correctly. Took top drawer out and installed it correctly and it tested good. All functions tested good. Complete

Near Globe Mallow Dr, Austin, TX 78739
Andy  B.

Andy B.

WASHER MAYTAG MVW7232HW0 Arrived on site for washer tangling clothes. Tested and inspected unit and called tech line and spoke with Andy (SR# 7728886347) made aware of what was done and found. Was instructed that issue is with motor or gearcase. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10734521 (slider) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11423759 (GEARCASE )

Near Shady Dr, Elgin, TX 78621
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not defrosting, replaced lower fan motor and all wires, replaced control board and UI, no problems found. Complete"

Near Mission Dr, New Braunfels, TX 78130
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test for damaged control panel, test unit found control panel damaged, opened box with new control panel, new control panel is damaged, need to order new control panel, office to reschedule.; ordrng 1 WPW10733627 (CONTROL PANEL)"

Near Sentinel Dr, Austin, TX 78747
Tyler  G.

Tyler G.

MICROWAVE WHIRLPOOL WOC54EC0HS03 site to repair previously diagnosed magnetron Fuses sensor as well as the door interlock system assembly. After installing all previously diagnosed parts I was able to retest the unit and found the unit is now functioning as designed with no flaws call completeSr# 7728881846

Near Davis Mountain Cir, Georgetown, TX 78633
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for sealed system repair. I gained access to the evaporator and found the cap tube and only one coil with frost. I gained access to the dryer and found 55 psi at the dryer, and the compressor building pressure. There is a restriction at the evaporator. I installed a UI dryer and the access port. I removed the failed evaporator, and ran a sweep charge through the system to clear out any possible restriction. I installed a new evaporator. I put a charge of 5.5 oz of r134a. I monitored pressure and they look good. I left the unit running, and found a full frost pattern on the evaporator. Unit is working as designed. Job complete."

Near Mouflon Dr, Pflugerville, TX 78660
David  Z.

David Z.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts to resolve flooded deli control. Replaced Ui, deli control and drawer, and harness. Retested and everything is now working as designed. Customer had gotten rid of water once this week and said unit worked when water was out. All is now working as designed. Call complete."

Near SANTALUZ Path, Austin, TX 78732
Clif L.

Clif L.

DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not coming on. Found timer shaft to round it out and new knob not accurate in position. Replace timer assembly and tested unit. Found all is functioning properly at this time.Parts

Near Scenic Dr, Georgetown, TX 78626
James C.

James C.

WASHER MAYTAG MVWB955FC1 Arrived on site to install new valve. Found filter screen had debris blocking water flow. Removed blockage and purged cold water and hot water lines to fully clear out. Tested operation and found unit working properly. Job complete

Near Matern Ct, Horseshoe Bay, TX 78657
Andy  B.

Andy B.

RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range oven not heating and oven light not working. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)

Near Stockade Ranch Rd, Paige, TX 78659
Andy  B.

Andy B.

WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer not spinning tested and inspected unit and found control not calibrated from prior repair. Recalibrated and tested unit. Found all operations are normal. Instructed customer on loading unit and soap usage. No water leaks present at time of service.

Near Jennifer Ln, Bastrop, TX 78602
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not drying and vent leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tested amp draw at the element and got 7-9amps during wash and drying cycles. Found customer is using rinse aid, but was not in the beginning as they advised they were not using it when they first moved into the home, but since using it, the drying has gotten better. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."

Near Leander, TX 78645
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge raider that’s not making ice. Inspected unit and work area. Customer advised that they had a repair done for the same issue two months ago and the technician had advised them that one of their wires had split so the wire was spliced back together and taped. Checked wiring underneath door and could not find where wire had been spliced. Ran unit through diagnostics in the harvest mode and the unit would not turn on. Removed icemaker cover and tested voltage going to the icemaker. I was not getting very good readings with my multi meter. Replaced icemaker assembly and tested unit again. Still have the same result. Spoke to SW and was advised to check the harness underneath for resistance. Added a wire clamp onto both connectors and wrapped the clamp and connectors in electrical tape. Plugging it back in and tested unit in diagnostics. Unit is working as designed. Call complete.

Near County Rd 3535, Clifton, TX 76634
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for same compliant unit stopping cooling. At time of visit unit running and cooling,evaporator fan running. Replaced main control,possibly unit not exiting defrost cycle."

Near Elderberry Dr, Austin, TX 78745
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found all functions worked in icemaker, Fill and harvest complete, fan blows slow, replaced icebox fan, lowered fridge temp. Complete"

Near Foxwood, New Braunfels, TX 78132
Tyler  G.

Tyler G.

WASHER MAYTAG MHW5100DW0 Arrived on site for washer that was not turning on and also turning on by itself at random. Upon arrival I found that the user interface was not being supplied the 12 DC volts that it needed from the main control even though the main control was giving 120 V from the power outlet. I replaced main control retest of the unit and found that everything is functioning as designed with no error codes and the UI responded to input. Call complete

Near Lago Verde Ln, Belton, TX 76513
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previous diagnosed parts. Removed failed burner and cap, installed new. Tested operation. All tested good."

Near Rockport St, Georgetown, TX 78633
Al R.

Al R.

DISHWASHER MAYTAG MDBH969AWB2 "Arrived on site and inspected dishwasher and found unit had several rapidly flashing lights and wouldn’t allow any type of operation or testing.Through my visual findings the unit has multiple failures such as UI or panel control, caked up hose that leads to disposal, massive debris in hose, which is preventing the unit from draining, dispenser is broken and won’t close properly, door latch is defective.All previously ordered parts will use on return visit when I’m able to properly diagnose the unit.I even powered the unit ff and on several times and flashing lights continued with no specific failure patterns.Unit had standing water which had been inside for quite sometime.; ordrng 1 RESEARCH (LONG DRAIN HOSE THAT LEADS TO DISPOSAL ) and 1 WPW10199696 (DISPENSER ASSEMBLY ) and 1 WPW10254839 (PANEL CONTROL (UI)) and 1 WPW10404409 (LATCH ASSEMBLY )"

Near Gail Dr, Copperas Cove, TX 76522
Chase S.

Chase S.

DRYER GE GTD75ECPL1DG Arrived on site to check dryer for loud operation. Found rear bearing rubbing on rear panel causing grinding noise. Disassembled dryer and tightened rear bearing and reshaped rear panel. Lubricated idler wheel and bearing. Reassembled dryer and all sound and functions check good after repairs. Start button must be pressed towards bottom for consistent response. All Linton cleared from dryer. Job complete.

Near San Michele St, Round Rock, TX 78665
James C.

James C.

OVEN WHIRLPOOL WFG525S0HV1 Arrived on site and tested operation. Cleared fault and tested function. Found unit will operate for short time then error returns. Unit will need new control to repair. Office to schedule return services due to part availability ; ordrng 1 W11317846 (cntrl-elec)

Near Southwood Dr, Marble Falls, TX 78654
Luis M.

Luis M.

ICE MACHINE KITCHENAID KUIC18PNXS3 "Arrived on site for failed pump,crack in pan. Replaced external drain pump,pan and drain pump,ran diagnostic water filling pan no leaks,water drained checked tubing in back no leaks unit passed all diagnostics

Near Bella Montagna Cir, Austin, TX 78734
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRSF505ESS "Arrived onsite for unit having frost buildup up in refrigerator. Looked at unit. Found frost buildup in refrigerator where evaporator scroll is located. Told customer to allow unit to de thaw for 24 hrs prior to return for service.

Near Eagle Vista Ct, Austin, TX 78738
Clif L.

Clif L.

MICROWAVE WHIRLPOOL KMHS120ESS09 Arrived on site to diagnose a microwave with a lightbulb that is not able to be removed. Removed shipping adhesive from bulb and replaced bulb. All is working properly at this time and no further repairs are needed.

Near Ridgebend Dr, Round Rock, TX 78665
Noah D.

Noah D.

DRYER WHIRLPOOL WED5620HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the element not glowing during any cycle, replaced the thermal fuse and both thermal cutoff with no change in heat, will need a moisture sensor. Office to reschedule ; ordrng 1 8577274 (SENSOR )"

Near Loma Ranch, New Braunfels, TX 78132
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for a failed compressor. Removed defective compressor,installed a new compressor and non uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"

Near Hedge Ln, Austin, TX 78746
Al R.

Al R.

REFRIGERATOR KENMORE 253.7787251 Arrived on site and inspected refrigerator not cooling in refrigerator compartment.Confirmed the complaint and found the evaporator motor was not coming on and defective.Removed and replaced it and unit tested as designed.No leaks observed..Job complete

Near Estrella Crossing, Georgetown, TX 78628
Lou S.

Lou S.

WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure, I removed and replaced the gearcase and clutch and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Near Blue Sage Dr, Andice, TX 78628
Paul R.

Paul R.

WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for a washer that didn’t spin and now will not unlock. I tried to cancel the lock and it would not open. I entered diagnostics and checked stored codes and found an F2E1 & F7E1. I entered manual diagnostics and unlocked the door. I found the belt off the drive. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

Near Parrot Trail, Round Rock, TX 78681
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for humming noise, test unit, found small debris in drain motor, cleared drain motor, tested unit, unit works correctly, no noise found at this time, job complete."

Near Clear Springs Hollow, Buda, TX 78610
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator leaking water. Inspected unit and work area. Added water to drain pen and water leaking from front. Found drain pan mounted to bottom of unit and will need to tilt back to replace. Will need 2nd man to replace. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (2 MAN)

Near Pasa Tiempo, Leander, TX 78641
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washer having error code F3-E1. Inspected unit and work area. Manual unlocked washer and had customer remove the clothes. Performed diagnostics mode and verified error codes. Found error code F8-E1 analog pressure control switch , F8E3 overflow condition and F0-E1 load detected durning cleaning cycle. Inspected analog pressure switch hose and checked terminal connection to control. Measured voltage to analog pressure and found 5 volts DC. Found failed pressure switch. Removed failed pressure control and installed new. Cleaned door bellow drain. Added clothes to unit and tested unit. All tested good, no water leaks detected.

Near Sheridan Trail, Cedar Park, TX 78613
Scott  M.

Scott M.

OVEN JENN-AIR JJW3430IM00 Arrived on site for erratic heating . During temp checks unit would erratic cycles . Ordering console . Will also replace control and sensor .Call to set return ; ordrng 1 W11342584 (CONSOLE )

Near El Paso St, Austin, TX 78704
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site and inspected refrigerator and found both sections are at 70 degrees. Replaced start device Compressor is hot to the touch and start device is tripping every few seconds. Spoke with LM a new compressor will be needed.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator)"

Near Fieldwood Dr, Mustang Ridge, TX 78610
Leonardo C.

Leonardo C.

DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site to test unit for unit leaking, test unit found leak coming from diverter motor when unit was in use, l replaced sump and motor, test unit, unit working correctly, no leaks at this time,left old sump and motor with customer, job complete."

Near Pillow Rd, Sunset Valley, TX 78745
Tommy O.

Tommy O.

DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating. Upon arrival checked voltage found voltage was good. Tester element found element was bad, replaced element and tested unit tested good. Job completed."

Near Avery Ranch Blvd, Austin, TX 78717
Jacob S.

Jacob S.

MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for fan to unit not running on high. Tested unit. Found that control board was not responding. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete

Near Dome Peak Terrace, Dripping Springs, TX 78620
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that was not turning on and getting power. Upon arrival customer stated that they attempted to reset breaker and couldn’t find anything wrong with it. I checked voltage from the outlet and it was receiving the 420 V I then attempted to test the DC voltage from the main control to the UI which should’ve been giving five DC volts and it was not sending any power at all. I attempted to replace the main control and in the process I found that one of the harnesses underneath the main AC you control was broken off of the board we will need to return with a main harness in order to resolve the issue as well as the main control; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire) and 1 W11449075 (HARNESS NTC )

Near Alpine St, Georgetown, TX 78628
Clif L.

Clif L.

DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found control panel not operating properly and stuck key error saved in control. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11162732 (PANEL)

Near Silver Trail, Round Rock, TX 78664