Arrived on site and adjusted simmer flame height. Found center burner orifices were loose. Tightened orifices and unit now working as designed. Job complete.

Arrived onsite for new install with concerns about racks not aligned and falling out. Found uppermost rack not in the track on one side. Installed properly and secured and verified all other track operating and adjustment mechanism in good order. All checks good.

Arrived onsite for unit not latching. Upon arrival inspected unit. Tested and found latch failed. Replaced latch. Tested and unit is functioning properly. Job completed

"Arrived on site to test unit for no heat, tested unit and found upper oven bake and broil element not engaging, removed unit from wall found shorted TOD. Replaced TOD and tested, unit is now running as designed, job complete."

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, the customer advised the front left burner does not ignite. I tested the cooktop burners and found the front left does not ignite properly. I removed the burner head and adjusted the head and retested and the front left burner is igniting as designed (service pointer #W11643965). No gas leaks detected during service, job completed."

Unit A. Arrived on site for unit. Not completing cycle and leaving dishes dirty at the end. Upon arrival inspected unit. Ran diagnostics and found wash motor failure. Ran test and confirmed issue. Replaced wash motor assembly and tested. Unit is now functioning properly. Job complete.

"Arrived on site for washer not going past spin cycle and spinning for over an hr. Upon arrival found no errors, Found no oil leaks, or motor failure. Did confirm complaint during normal cycle spin section. Replaced control then reset unit and retested. Found washer complete spin cycle as designed. Call complete"

"ART308FFDM11 Arrived to inspect cooling issue. I found the unit would actually not power up the control and after obtaining an extension cord from the property maintenance, I was able to diagnose a failed connection within the control section of the control assembly. I removed and replaced the control and then unit started cooling. Due to the apartment not having power, I could not leave the refrigerator plugged in for long term monitoring and cooling. Amperage measurement was within expected norms and I did perform thermography in the first few minutes of operation, and found signs showing the unit was starting ti cool as expected. No leaks observed during service."

"Arrived onsite for the unit having issues once again. Symptoms are as before , unit stuck in constant drain. Unlocked unit for customer but will need to reorder control. Office to reschedule.; ordrng 1 WFW5090JW0 (Main control)"

"Arrived onsite for washer with LF error. On inspection made sure that the water line was not clogged then went to the component testing and cold worked perfectly but not hot. I looked and found the hot water was turned off. I asked the customer to show me what setting she was using, bedding and normal where the 2 she used most of the time. Informed her if she use those setting she need to set it on cold water only. It was set to warm. I explain that it is only butting half the water in the unit that it needs because the hot is turn off. I set all the settings to cold so it would not happen again. No water leaks detected during service."

"KRFF577KPS02 Arrived to inspect ice production issues. I found a large amount of gapping at the back of the low-profile ice maker housing. Pressing the housing back to the correct mounting position, sealed the gapping and prevented airflow from the RC section from leaking into the system. The chassis required door spears and leveling. Operational test good, no leaks observed during service."

Arrived on site to test unit for RC door not closing properly. Customer had door propped closed on arrival. Moved item used to hold door in place and RC door would automatically open itself. Found water bottle was preventing door from closing. Rearranged items in door and customer now satisfied with improvement. Job complete.

Arrived onsite for freezer drawer needed to be installed and handles loose. Tightened handles and installed freezer drawer. Unit is now operating as designed.

"Arrived on site to test unit for locked door, tested unit found drain pump engaging but not extracting water causing door to stay latched due to the water content it is sensing, will need to replace drain pump to fix issue. Ordering drain pump, control, and pressure switch. Rescheduled for 2/5.; ordrng 1 W11458345 (Pump assembly) and 1 W11316246 (Pressure Switch) and 1 W11583890 (Appliance Control Unit (ACU))"

Arrived onsite for cosmetic issue and determined not all wrap had been removed. Removed all wrap which resolved the issue. Secondary power issue. Removed ice from unit to prevent leak and verified supply is faulty to the unit only 40vac at harness supply. Advised builder on findings.

Arrived on site to test unit for unit not draining. Test unit and unit giving F6E4 error water getting back in to the unit. Found drain hose did not have a loop. Secured a loop test unit and unit test good job complete.

Arrived on site to test unit for right RC door gasket damaged. Found magnetic strip from gasket had fallen out due to gasket being torn. Replaced right RC door gasket and formed with heat gun. Unit now working as designed. Job complete.

"Arrived on site for ui issues. Tested ui found loose connection at harness powering ui,secured harness to connection tested ui control unit working as designed"

"WFG550S0LZ1 Arrived to install previously diagnosed and ordered parts. I removed and replaced the center burner, noting the issue was two-fold, moderately plugged vapor channels within the casting that were easily wiped away, and the low flame height mis-adjusted. The front right required debris removal from the channel that directed the air-fuel moisture to the igniter and when corrected, ignited at every attempt. Operational test good, no gas leaks detected during service."

Arrived onsite for a DW that is showing F8E4 float switch code. There was some water in the drip tray. Cleared the water and tested the unit and found that the water inlet was letting water in even though the unit was not call for water. I replaced the water valve and tested the unit and found unit operating as designed

Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that he unplugged it because the unit was running but that it just wouldnt call. I plugged the unit in and found the compressor immediately start to run. Found the compressor blowing .368 A and no heat coming from the condenser indicating the unit was not cooling and had a weak compressor or a leak. I am ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived onsite to replace failed harness. Replaced harness but found failed control and actuator. Replaced harness, control and actuator. Unit is now functioning properly. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave door not closing properly and vent/trim damaged, I removed and replaced the hinges, vent trim and vent and using the SHIMS provided, I leveled the unit and tested. Unit is operating as designed. Job completed."

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. ; used 1 212643 (Sealer) from stock"

Arrived on site for thumping noise . Found some adhesive on rollers in rear . Replaced rollers and pulley wheel. Unit is no longer making thumping noise . No lint build up found . Job complete

"Arrived on site to test unit for water leak, customer stated that DW started leaking after the cold weather freeze, inspected unit and found cracked water valve, will need to replace water valve to fix issue. Ordering part, rescheduled for 2/5. Dishwasher is sitting on subfloor an inch and a half lower than hardwood. If removal is required than customer would have to call installers to remove.; ordrng 1 W11434044 (Inlet water valve assembly)"

Arrived on site to test unit for microwave not heating. Open/close door prompting when attempting to run microwave. Customer stated she was informed to close door hard to get switch to engage. Found rights side interlock housing damaged. Zip tied and unit now working as designed. Needing switch housing and office to reschedule. ; ordrng 1 W11578578 (Interlock/harness) and 1 WPW10128850 (Arm assembly)

"Arrived on site to inspect range oven not igniting. Upon further inspection, I tested the oven Bake mode and found the burner would not ignite. The ignitor is arcing, but it is warped away from the burner. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f7e4 in diagnostics. Found capacitor fail and replaced it. Tested u it and found washer working as designed. Call complete ; ordrng 1 W11428524 (Capacitor)

On arrival verified complaint of not heating long dry times. Ran test cycle and found temps of greater then 225. Ran vent test meters and unit failed vent test. Advised customer will need to have a vent cleaning service come out. Job complete. Operational test is good.

Arrived on site for range not heating during bake cycle. Upon arrival found bake element broken and replaced it. Found oven heating as designed. Call complete

Arrived on site to test unit for not cooling. Engaged compressor but no frost pattern on evap. Recommend replacing compressor. Please allow for 3hrs on return visit. Office to reschedule. R134a; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived onsite for cooktop burner going out. On inspection the center burner goes out when going between high and low the small flame does not ignite. I pulled the knob and tried to adjust the small flame without any luck. Ordering a new center valve W11246817. No gas leaks detected during service.; ordrng 1 W11246817 (Dual valve .)

Arrived on site to test unit for unit not on. Found tripped breaker turned breaker back on and unit turned on. Found unit is not secured to the cabinet at all. Advised customer unit needs to be secured to cabinet but the cabinet is to big. Also customer pointed out damaged front door. Ordering front panel customer will call to reschedule when they get the unit installed correctly. ; ordrng 1 W11653626 (Front panel)

"Arrived on site to inspect washer leaving white residue on the clothing. Upon further inspection, the customer provided some clothing with white powder residue on them (photos). I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed; however, I found a small amount of suds in the water. I manually tested the hot water fill and filled the tub and then tested agitation and during this time, more suds appeared. Due to a service pointer regarding this issue, I removed and replaced the main control and calibrated the unit then retested. I raised the top panel and removed the tub ring and inspected the outer section of the basket. There is residue on the tub, but not enough to cause the issue the customer is having. I made recommendations for use and care, as well as, detergent use (water softener system). No water leaks observed during service, job completed."

On arrival verified complaint of agitator disconnected. Found during visual inspection bolt has no loctite. Replaced bolt with new one with factory loctite. Found no other visual damage to agitator. Ran diag test and agitator catches correctly during agitate and spin. Job complete operational test is good. No leaks detected during service.

Arrived on site for dryer no heating. Had to run multiple times. Confirmed dryer is heating properly. Perform vent test and confirmed vent is clogged within the wall. Advised customer vent is still blocked and will need to be cleaned. Call complete. ; used 1 W10106710 (Vent test) from stock

"Arrived on site to test unit for lid not latching, tested unit and found latch not engaging, replaced latch and tested, unit is now functioning as designed, no leaks detected, job complete."

Arrived onsite for previously diagnosed parts. Installed the orifice holder and 2 orifice. Tested unit and it working as designed and no gas leaks detected during service.

Arrived on site to test unit for thawing itself out and not cooling. Customer stated about a week ago they unplugged unit for about 10mins and unit has been working as designed since. Found compressor pulling .8amps. Condenser motor is working as designed. Temps were correct on arrival. Evap motor working properly. Replaced control box and advised to monitor. Job complete.

Arrived on site for oven flashing key pad error code . Did hard restart and control reset . Ran diagnostics and cleared error code out . Ran preheat . All checked normal. Job complete

Arrived on site to test unit for unit making loud popping sounds. Took unit apart couldnt find anything broken. Gas was not connected and unit was not converted to LP. Couldnt check for gas leaks. They will call back when that is done. Job complete at this time.

"Arrived onsite to install previously ordered parts upon arrival I installed the new tubes,holder and manifold, the reg was replaced previously. I tested the unit and found that there was no change I connected Andrew and spoke to him of my findings and It was determined that this may be a supply issue and the gas company will have to come out and check the gas supply line to the home and unit. sr#7738345168."

"Arrived on site for noise complaint. Found loud noise from damper control,replaced defective damper control,powered unit on damper opened and closed noise no longer present"

"Arrived at newly built home. Oven showing f5e1. Replaced latch and main control. Still showing same error. Found the wire in the harness were switch, corrected harness and verified operation. Call complete."

On arrival verified complaint of not completing cycle and noise. On visual inspection found a lot of plastic dust under unit. After further inspection found gearcase is not leaking oil but shifter was in wrong position and causing the splutch to grind on itself. Splutch was almost completely worn away. Replaced actuator and splutch and ran diag cycle no noise found and unit spins and agitates correctly. All operational tests are good. Job complete no leaks detected during service.

"WDF331PAHS1 Arrived for non-operation. Service test mode showed 4-3, 7-1 and 6-4 stored in memory and I cleared for testing. I found all functions present and the circulation pump would not turn, even though line VAC was present. I removed and replaced the sump assembly and tested. All functions returned to normal and the unit operated as designed. No leaks observed during service."

Arrived on site for center not working. Customer says they cleaned it and now its working properly. Call complete

"Arrived on site to test unit for not draining, tested unit and found drain plug has not been removed causing dishwasher not be able to drain, removed plug and tested, unit is now running as designed."

"Arrived onsite for a refrigerator that is not working. Upon arrival the customer informed me that the ice maker is the issue, it has stopped making ice. I ran a harvest cycle and found that the ice maker didnt harvest. I replaced the ice maker and tested it and found that it operated as designed ; O-emld tckt"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sumpAnd motor test unit and unit working as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the drive motor and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for washer making a loud screeching noise when filling with water, upon arrival confirmed issue. Found cold side inlet valve failing to open properly and replaced it. Found unit working as designed with no leaks or abnormal noise. Call complete"

Arrived on site to test unit for convection fan noise. Found blades were making contact with rear cover. Adjusted blades and noise no longer present. Job complete.

"Arrived onsite for previously diagnosed parts. Installed the control panel and ran the unit. The unit is working as designed, called WP and talked to,Derrick. The dryer vent message to check the vent will come on if the unit runs a little on the hot side. Informed the customer that I went through all the components and they checked good. So use the unit because the message does not stop the unit from drying the clothes."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.

Arrived on site to test unit for damaged glass. Found lower oven outer glass was broken. Inspected new outer glass and home owner noticed lower right hand corner was bent. Unable to reach Shannon with Tri-city. Needing to order new door and badge. Office to contact Shannon and adjust price for badge included. Office to reschedule. ; ordrng 1 W11346915 (Outer glass) and 1 W11320231 (Badge)

"Arrived on site to test unit for water leak, tested unit found cracked inlet valve, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for a dryer that is not completing cycles. Inspected unit and work area. The customer stated that they have tried messing with the dryness levels and that the clothes are coming out a little bit dryer, but they keep having a check vent signal on their dryer and clothes are always coming out completely dry. Around the unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and found everything working and operating as designed. I called Whirlpool Techline and spoke to Butch SR# 7738313549. He advised initially that there had to be something wrong with the venting even though the customer had just gotten the vents cleaned. I explained to him that I had previously been working up until this month. He advised at that point that he would go ahead and replace the inlet and outlet thermistors, as well as the control. Ordering the high limit thermostat which includes the inlet thermistor and rescheduled the customer to 1/31.; ordrng 1 WP8557403 (High limit thermostat)"

"Arrived on site for complaint of dont work f7e1, found stored errors f7e1, f7e7. Ran test and found when motor is activated you just hear buzzing and tub does not move. Found a actuator and capacitor bad. Replaced both those with new belt and cam. Ran and completed test cycle. Verified operation. Call completeln"

"MVWB835DW4 Arrived to install part. I removed and replaced the bezel and tested. Operational test good, no leaks observed during service."

"Arrived on site for shaking violently. Upon arrival, inspected unit and surroundings. Found puncture in wall caused by front left corner of cabinet. Found basket to be defective with too many holes not punctured causing. Also found bushings from suspension are failed and all 4 corners of bottom of cabinet are damaged where feet are mounted. Need to replace basket, suspension, and cabinet. Ordering basket and cabinet and returning with suspension. Also need 2 hour weigh time for complete rebuild. Office to reschedule ; ordrng 1 2hourweigh (2 hour weigh) and 1 W10596395 (Cabinet) and 1 W11172199 (Basket)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermostat and tested the unit. Unit is operating as des. No lint observed within the unit, job completed."

"Apt 6105. Arrived on site for dishwasher not washing. Found F4e3, f7e1. Confirmed the wash pump is not turning and this caused heater failure. Replaced motor assembly. Verified operation. No leaks call complete."

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F0E5-off balance. I cleared the code and tested and the unit began to make a loud grinding noise during agitation and during spin cycle, the basket failed to spin properly and the agitator spun out. I tilted the unit back and found where gearcase oil had leaked out and also found water on the gearcase spindle at the pulley bolt (photos). I attempted to remove the agitator, but the bolt would not break free as its possibly rusted/seized (photo). I found mold inside the agitator at the agitator bolt (photo). I advised the customer of my findings and advised that I would submit all the parts needed to complete the repair to their extended warranty and our office would contact them if the warranty approves the repairs. I am ordering the following: CNOTE-AUTHORIZATION for the following partsgearcase, splutch assembly, belt, agitator, agitator bolt, hub, and motor. All parts mentioned will need to be replaced to complete the repair. No water leaks observed during service except for the water on the pulley bolt. Office to schedule return service.; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Agitator bolt) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Splutch assembly) and 1 WPW10006384 (Belt) and 1 CNOTE (AUTHORIZATION)"

"Arrived on site for intermittent grinding sound. Upon arriving ran diagnostics to test spin cycle. Unit begins to spin correctly,the. Hear a clanking noise from underneath. Raised unit to inspect lower components. Found rotor screw on floor causing rotor to make noise. Inspected rotor and all lower components and are good. Added fresh loktite and secured screw with correct torque. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived onsite for a washer leaking from the back at the bottom. I tested the washer multiple times I diagnostics and could not get the washer to leak. I ran a regular cycle and found the water not shutting off and continuing to fill until the gear case was setting on the floor. I found the pressure hose restricted at the tub. I cleared the hose and tested finding it working as designed. I cleared the F3E2 error. I found the customers load and go adding to much detergent and set on max dosage. I went over setting the dispenser with the customer and adjusted it. I found a dried water trail under the hot water connection at the valve. The customer stated when he shut the hot water off the leak stopped. I found no hose washers installed on the fill hoses. The customer had 3 washers that the installers left him. I put two on the cold water line and one on the hot water line at the machine. The customer needs to get another washer for the house side of the hot water line. The suspension is stretched out and needs to be replaced. Ordering W11396716 suspension. RS for Thursday 2/1.; ordrng 1 W11396716 (Suspension)

"Arrived on site to test unit for bake element not working, customer stated that both elements are working but broil element comes on randomly and burns her food, tested unit could not mimic issues but broiler relay can be malfunctioning, replaced sensor and control as precautionary, advised customer to monitor if any other issues arise call us back, at this time unit is running as designed, job complete"

On arrival verified complaint of time running to fast and slow at times. Found unit is not connected to WiFi. Reconnected and confirmed that unit is now displaying correct time. Walked customer through the setup on their phone as well. Job complete. Operational test is good.

Arrived on site for dryer not heating. Removed back panel found thermal cut off was open. Heater and Thermostat check good. Unit is venting at this time. Replaced cut off. Verified operation. Call complete.

"Arrived on site for possible leak after freeze. Upon arrival. Water supply valve is on. No leaks from hoses or valve. Ran a normal cycle. Customer states he saw a small puddle when unit was not being used. Test unit by running a normal cycle. Unit filled and began washing correctly. Inspected all around unit and there are no leaks. Drained unit and all water drained correctly,no leak from pump or hoses. Cannot duplicate a leak. Job complete"

Arrived on site for not spinning and draining bulky loads only. Upon arrival ran diagnostics and got F8-E1 long fill. Found hot water valve on off position and cycle was set on hot wash. Ran a heavy duty cycle with clothes. Unit fills and begins washing correctly. Unit drains and spins correctly. Found that unit is have issues when washing blankets and using 3 times too much detergent. Advised customer on load sizes and detergent use. Unit is operating as designed. No leaks present. Job complete

Arrived on site. Replaced freezer door and water die pan we cover tested door and water dispenser operation good.

"Arrived on site for a refrigerator. That is not cooling properly. Inspected unit and work area. The customer advise that he has several temperature devices in his refrigerator and that at one point, the refrigerator got up to 49?F before the unit started cooling. He advised that he changed the temperatures on the user interface and that that has seemingly been helping but he has been noticing temperature fluctuations within the unit and just wanted to have it checked. I found the unit set to -3?F in the freezer and 35?F for the refrigerator. I checked temperatures and found the freezer at -3?F and the refrigerator at 34?F. Found all fans working an operating as designed. Found no evidence of any defrost issues inside of the unit. I did advise the customer that temperature dials only check air temperature and do not check product temperature. I did advise that I cannot determine exactly why the temperatures reached that height, but did inform the customer that the unit does go through temperature fluctuations as does any other refrigerator. I advised him that what hes looking for is product temperature as the product temperature will never get as cold or as hot as the air temperature can get. I asked the customer if hes had any issues with keeping his food properly refrigerated or frozen. He advised that he has not lost any food, but just wanted to make sure that everything was working properly. The unit is working and operating as designed. Call complete."

Arrived on site for refrigerator with failing leds. Upon arrival found short in wiring of leds modules. Used kit and replaced leds. Found u it working as designed. Call complete

"Arrived on site , doubled checked interlocks . All checked normal. Replaced control again . Unit is now functioning properly . Job completed"

"Arrived on site for leaking water. Upon arrival test unit by fill with water. Inspected all possible areas, drain pump, hoses, tub and valves. Found water leaking from valve. Housing. Need to replace housing. Replaced housing and test unit. Unit is operating as designed. Did notice a small amount of water leaking at supply from wall. Customer is aware of that leak. Job complete"

Arrived on site to replace faulty control board. Replaced control board and tested. Board had no effect on issue. Found it recently Replaced spark module DSI board was defective and replaced again. Tested and unit is functioning properly. Job complete.

On arrival verified complaint of microwave not activating. Customer stated not always responsive on control. Was able to replicate for me. Customer states when firmly pushing on door it will start the cycle. Ui will just click when unresponsive but light is off in the microwave. Recommend door switches/interlocks. Ordering 1x W11578578 ; ordrng 1 W11578578 (Interlock harness)

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a loud humming noise while using the microwave, I removed and replaced the magnetron and inverter board and tested. Unit is operating as designed with no unusual noises. Job completed."

"LFXS26973D/01 Arrived to inspect leak. I found the leak was from the back of the unit, at the FC ice maker water supply entry point. The fill tube had frozen and I suspected due to the valve that had been replaced prior, slightly weeping. I temporarily cleared the ice and am reordering the valve assembly that had been replaced prior. No leaks of the water supply observed during service. Office to contact the customer to arrange return service, due to customer availability. ; ordrng 1 AJU72992601 (Water Valve) and 1 MJX61892901 (Valve) and 1 MJX41869202 (Valve)"

"Arrived onsite for dishwasher not drying. On inspection found error F7E1, ran the diagnostic cycle and the heating element never came on. Installed a new heating element and tested old one. The old heating element was OL when tested for ohms. The new heating element is drawing 7.2amps now. The unit is operating as designed no water leaks detected during service."

Arrived on site for microwave not heating. Unit starts but just buzzing. Was able to get water to heat but with loud noise. Removed control panel. Ran again and noise was gone. Inspected high voltage and it checks ok. Replaced control board. Verified operation. Working as normal with no noise. Call complete.

"Arrived on site to test unit for not operating properly, customer stated that unit fills, and a couple minutes later drains and cancels out the cycle, tested unit found a loud clicking noise coming from clutch, inspected gear case and found it leaking oil, will need to replace gear case, clutch, slider and control to fix issue, ordering gear case and additional parts to ensure completion, rescheduled for 1/27; ordrng 1 W11449841 (Gear case) and 1 W11260238 (Rotor)"

"arrived on site to test unit for no ice production in FC. Found ice maker completing diagnostics but not filling. Verified voltage to valve. Replaced valve, unit now working as designed. No leaks detected job complete."

Arrived on site for washer needing previously diagnosed cam. Upon arrival installed part and tested washer. Found it working as designed with no leaks call complete

"Only reaching 24 degrees in FC. Compressor operates continuously. Only getting partial frost on evaporator. Need to order sealed system repair. Ordering compressor,access valve, Uv drier, nitrogen, R600 kit and 2 hour weigh. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600.kit) and 1 WPW1014375 (UV drier) and 1 W11506635 (Access valve) and 1 Weigh2hr (Weigh 2 hr)"

"Arrived on site for washer not drain and showing error codes, upon arrival found F3e1,f9e1 both in Diagnostics. Found small leak from hot fill line and recommended customer replac fill line, Found drain motor failing during tests. Ordering WPW10605427 pump, WPW10448876 switch and rescheduled customer for 01/31/24. ; ordrng 1 WPW10605427 (Drain pump) and 1 WPW10448876 (Switch)"

"Arrived on site for a wall oven that is turning off intermittently when the unit is baking. Inspected unit and work area. The customer advised that it does not always happen when she is cooking, but that the unit will have a hard time registering the customers commands, and sometimes will power cycle . She visor its only happened three or four times since she bought it but she is having to restart her baking cycles when this happens. I did confirm that the customer was hooked up to Wi-Fi. I ran the unit through diagnostics and found no store error codes. I called Whirlpool Techline and spoke to Rich SR# 7738311587. He advised that this issue is most common with the user interface not going through the necessary updates. He asked if the customer has excepted all the updates that have been sent to her phone. The customer advised that she has not been getting any notifications that she needs updates on her wall oven. he advised that if the customer is not getting those notifications, she will need to allow notifications from the app to allow those updates to occur. He advised to go ahead and replace the user interface due to the non-touch issue, but advise the customer to call the Wi-Fi care team, if problems persist after that so they can help her get everything set up properly. Ordering the console and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11600355 (Console)"

Arrived on site for loud noise. Ran diagnostics loud noise from diffuser replaced defective diffuser assembly

"Arrived on site for failed gasket and dispenser parts. Upon arrival inspected unit found right RC door gasket, splitting and dispenser parts failing. Replaced door gasket and heated to flex. Ordering dispenser, paddles and springs. Office to reschedule. ; ordrng 1 W11679631 (Water dispenser paddle) and 1 W10792149 (Ice paddle dispenser) and 1 W10672578 (Water paddle spring) and 1 W11109505 (Ice paddle spring)"

"Arrived on site for a dishwasher that wont close. Inspected unit and work area. The customer advised that they had checked on. The inside of the dishwasher couldnt figure out why the dishwasher wouldnt close and that her daughter came over last night and messed around with it. She said that since then, the dishwasher door has been able to open and close without an issue and she just wanted to have it checked out. I did confirm that the dishwasher door was opening and closing as designed. I asked the customer what exactly had been happening prior to, and she advised that the dishwasher door was hitting the side of the cabinet and then you had to push it up and in. I did explain to the customer that that sounded Like their dishwasher may have been unlevel and that was probably causing the door to hit the side and potentially have problems closing. I did show the customer how to adjust the feet in order to square out the dishwasher door with the frame. The unit is working an operating as designed. Call complete."

"Arrived,on site for oven giving errors. Found f6e4, f8e1. Ran test and confirmed lower blower fan is bad. Checked connections between controls. All checked good. Removed from wall. Replaced lower blower fan. Verified operation. No errors. Call complete"

Arrived on site and installed previously diagnosed broil element support. Powered unit on and found console was not responding or powering on. Removed console and found molex connection broken off of console. Contractor stated no body has moved or worked on unit to his knowledge. Console was responding and powering on as designed on previous visits. Needing console to fix issue. Home owners moving into home on 01/27. Office to reschedule. ; ordrng 1 W11600634 (Console)

Arrived on site and found failed tube frozen over. Replace fill tube heater line. Tested and unit is filling and cycling properly. Job complete.

"Arrived on site to test unit for not going into spin cycle, tested unit found motor struggling to start up and valve completely clogged with rust or calcium flakes, replaced capacitor and valve and tested unit is now running as designed, no leaks detected job complete"

Arrived on site for refrigerator fc door with gap in seal and liner. Upon arrival confirmed issue and found door needed to be lifted a bit and gap sealed perfectly. Realigned door and found no gaps in liner or door. Call complete

1910 Arrived on site and replaced previously diagnosed compressor. Charged with 145psi of nitrogen and found no signs of any refrigerant leaks. Vacuumed system and charged to specs with 4.24oz of r134a. Allowed for complete frost pattern development on evap. No signs of any restrictions. Unit now working as designed. Job complete.

Arrived onsite for freezer not freezing. On inspection the fc got to 13? when set to 0?. Gain access to the evap and found the thermistor reading 8.5.k = 37? when it was covered in ice. On further inspection there was bumps by the capillary tube (see pic)The unit might need a SS. Customer is going to give it 24 hrs to re freeze the ice cream and if not frozen she will call back. Had the meter in the fc for 15 minutes once the thermistor was replaced an only got to 29?.

"Arrived on site for no ice. Ran diagnostics icemaker not fully harvesting reading bf with bin removed per tech support replaced icemaker found frozen fill tube,replaced fill tube assembly."