We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Seguin, TX 78155
Andrew
Job Details: 04/03/2024
"Arrived on site to test unit for grinding sound. Found rotor retention bolt was missing causing damage to rotor, slider and gearcase. Replaced rotor, slider, gearcase and clutch. Unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pflugerville, TX 78660
David Z
Job Details: 04/03/2024
Arrived on site to diagnose refrigerator that had lights out in the FC. Examined unit and found top module out. On closer inspection I also found the left side led strip out. I replaced the top module and found lights are still out. Ordering freezer LED strip module. Return visit set for 4/10.; ordrng 1 W10876365 (Led module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Austin, TX 78741
Tim M
Job Details: 04/03/2024
"Arrived on site to test unit for leaking water. Tested unit found fill tube extension too short causing water to miss the IM and fall below on shelf. Replaced tube and tested, unit is now harvesting and filling. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Pflugerville, TX 78660
David Z
Job Details: 04/03/2024
Spoke with customer in regards to repair. Gave estimate for new panel as per previous ticket notes. Customer did not want to proceed with a repair and will just replace the unit. No services rendered.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Austin, TX 78737
Tim M
Job Details: 04/03/2024
Arrived on site to test unit for slamming doors. Unit is leveled properly. Will need to order parts pertaining to the hinges and cam. Door may not have been installed properly. Office to order parts and reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/03/2024
"Arrived onsite for dryer not drying. On inspection the heating element is working, the temperature in the unit was 135?. There was very little air flow. Pulled the vent hose found it full lent and water. The temperature with the hose off was 212?, informed the customer that the vent hose needs to be cleaned. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model A
Near Round Rock, TX 78665
Sterling
Job Details: 04/03/2024
On arrival verified complaint of motor not working. Ran diag and sump not activating but has power. Replaced sump assy and unit now works in diag mode. No leaks found. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Pflugerville, TX 78660
David Z
Job Details: 04/03/2024
Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found dead wash motor. Replaced sump and motor assembly and tested unit. Verified all working as designed with no leaks found. CAll completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRTX5028PM00
Near Austin, TX 78704
Joe Z
Job Details: 04/03/2024
"Arrived on site for broken rc door switch. Upon arrival, found door switch has failed. Need to replace switch. During disassembly found switch is foamed in. Was able to remove. Replaced door switch. Added silicone. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78741
Tim M
Job Details: 04/03/2024
Arrived on site to install previously diagnosed dsi board. Replaced part and tested. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model Kdtm404kps1
Near Austin, TX 78727
David Z
Job Details: 04/03/2024
"Arrived on site to diagnose dishwasher throwing F8E4 code and beeping. On arrival found water in the float tray. When I cleared out the water I found that the lower spray arm was not connected to the sump, and laying in the back. I also found the unit is basically wedged between cabinets and the wall, and is not square. Based on the color of the water in the float tray it's entirely possible that too much soap was being used and oversudsing into the tray. I contacted the landlord and advised him of my findings and strongly recommended that they adjust the cabinets / install of the unit so it can be properly leveled and square, or leaks will likely continue to happen. After I attached the spray arm and ran the unit I could not spot a leak. Unit working as designed once I finished running tests, but must have its install adjusted. CAll complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78758
Matthew
Job Details: 04/03/2024
Arrived onsite for a range tripping the breaker. Found moisture In bake element causing issues. I ran a broil cycle up to 450 degrees and dried out the element. Then ran the bake element up to 500 degrees to continue to get rid of the moisture. Unit is now functioning properly. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seguin, TX 78155
Andrew
Job Details: 04/03/2024
Arrived on site to test unit for condensation built up around dispenser area. Found condensation built up on and behind dispenser compartment. Found damper opening and closing properly. Recommend FC door replacement. Office to reschedule. ; ordrng 1 W11551458 (FC door)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76504
Jonathan M
Job Details: 04/03/2024
"Arrived on site for a washing machine that is not going past the wash portion of the cycle. Inspected unit and work area. The customer advised that they were getting a buzzing noise and the units stopped washing and started to drain. They have tried to wash several other loads since and have had issues with the unit filling of water. Around the unit through diagnostics and confirmed an F8 E1 (no/low water detected during the fill) error code. I tested both valves and diagnostics and found the hot water valve, not drying any water in. Eject water pressure in van adequate water pressure coming from the wall. I replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB11
Near Temple, TX 76502
Jonathan M
Job Details: 04/03/2024
"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the unit does not over freeze in the refrigerator section, but that it is not cooling in the refrigerator section. I gained access to the refrigerator and found the air return hose had been iced over, causing an airflow issue within the unit. I went ahead and attempted to steam out the air return holes and found the left hand. Return hole had insulation that had broken through the air channel and was causing no airflow on the left-hand side. I gained access to the freezer and Fran frost buildup everywhere within the freezer, indicating an air leak. I checked the door gaskets and found the door gaskets for sealing properly. I checked the liner and found two spots where the liner was pulled away from the cabinet, causing an airflow issue. I called Whirlpool Techline and spoke to Andrew SR# 7738813151. He had me send him several photos of the gaps in the liner and advise that the holes were too wide to silicone. He advised that he would send this to review, and that whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXB0585KYS0
Near Pflugerville, TX 78660
David Z
Job Details: 04/03/2024
"Arrived on site to diagnose vent hood that is not running the fan. I tested the unit and found blower does not come on under any settings. Found power going to blower, but blower does not turn on. Replaced blower and tested. Confirmed proper function. Unit working as designed. Repair completed."
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Georgetown, TX 78626
Sterling
Job Details: 04/03/2024
On arrival verified complaint of unit not running cycle. Customer states it is now working. Ran diag and found no error codes. Ran components and they all activate. Ran quick cycle and unit runs normally. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78758
Paul
Job Details: 04/03/2024
Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Killeen, TX 76542
Tyler
Job Details: 04/03/2024
"Arrived on site for dishwasher leaking. Upon arrival found tub full of water. Found unit would drain although drain was functional. Found drain hose attached to disposal with cork still installed. Also found drain pipes under sink already had a separate drain connection for drain line and moved it over to that connection and kept disposal cork intact. Tested unit and found it fill cycle water, and drain as designed with no leaks. Call complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78750
Wesley
Job Details: 04/03/2024
Arrived onsite for not progressing and ending without washing. Found broken slider. Replaced slider and tested. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78746
Joe Z
Job Details: 04/03/2024
Arrived on site to install previously ordered parts. Replaced both tracks and both adjusters. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Cedar Creek, TX 78612
Ryan B
Job Details: 04/03/2024
Arrived on site to inspect unit for not producing ice. Upon closer inspection found valve weeping but ice maker working properly. Replaced valve and thawed out fill line. Found pressure was off causing water to not feed properly ordering a pressure regulator and will return. Office to reschedule. ; ordrng 1 W10269191 (Pressure regulator)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near Buda, TX 78610
Leonardo
Job Details: 04/03/2024
Arrived on site to test unit for unit along clicking sound. Replaced hinges test unit and unit still making noise. Normal noise due to left hinge not having a spring job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Salado, TX 76571
Sterling
Job Details: 04/03/2024
On arrival. Edified complaint of crinkling sound. Found crinkle sound coming from behind unit. It is the warning label on the power cord flapping in the wind from the fans removed label. Also found both RC L and R gaskets torn. Ordering both gaskets W10830162 2x. Reschedule for 4/11; ordrng 2 W10830162 (Gaskets RC)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Kyle, TX 78640
Leonardo
Job Details: 04/03/2024
Arrived on site to test unit for unit not responding. Test unit and unit getting 120v and board getting power. Found bad ui shorted. Relaxed ui test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Lou
Job Details: 04/03/2024
"Arrived on site to inspect wall oven microwave combo unit with the microwave turntable not turning. Upon further inspection, I tested the unit and found the MW turntable not turning. I went into the tools section and found the turntable turned off. I advised the customer of my findings and demonstrated how to check if it happens again. I recommended the customer download the Whirlpool app on their phone and connect the unit to WiFi through the app in order for the unit to continue to operate as designed. Attempted to connect the unit to the WiFi through the app and the first try failed. I provided the customer with the Whirlpool WiFi Connect Team number to contact them for assistance in connecting the unit. Unit is currently operating as designed, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78723
Ryan B
Job Details: 04/03/2024
"Arrived on site to inspect unit for broken or missing pieces. Found power cord cut in half and insulation torn to shreds, ordering insulation and power cord and will return. Office to reschedule. ; ordrng 1 W10831279 (Power cord) and 1 W11086533 (Insulation)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78756
Joe Z
Job Details: 04/03/2024
"Arrived on site for unit not operating. Upon arrival,unit is unplugged. Restored power and ui automatically lights up. Control is not responding to diagnostics. Need to replace control. Replaced control and test unit. Unit began to operate but does not drain. Raised unit to inspect drain pump. Pump has correct resistance. Test voltage from control to pump and get 120. Found break in harness. Need to replace harness. Ordering harness. Office to reschedule ; ordrng 1 W11643701 (Harness)"
We serviced a
LG REFRIGERATOR
Model LFXS26973S/01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/03/2024
Arrived onsite for fc door not opening all the way.. on inspection found that the plastic stop had got lose and wedged in the rail keeping the rail to opening halfway. I had to cut the plastic stop out to free the rail. Customer doesnt have he funds to fix the rail this week. Informed the customer that we would charge for part only if she fixes it in the next few weeks. Customer said the issue happen a couple days after the last tech was there.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78731
Wesley
Job Details: 04/03/2024
Arrived onsite for off balance and found bad suspension and replaced the suspension. Unit is now set up and operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/03/2024
Arrived onsite for refrigerator not dispensing the water correctly. On inspection the water streams seem be ok. I did a measurement test and it was set for 8 oz and gave 10oz. Recalibrated the system and now it dispense 8 oz. Customer had video of a noise and sounds like the compressor making the noise. Ordering damper pads to install. No water leaks detected during service. ; ordrng 1 4318168 (Pads)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS7
Near Spicewood, TX 78669
Scott
Job Details: 04/03/2024
"Arrived on site ,replaced triple infinity switch . Tested unit ,burner is cycling correctly. Job complete"
We serviced a
KITCHENAID OVEN
Model KFED500ESS06
Near Austin, TX 78732
Wesley
Job Details: 04/03/2024
Arrived onsite and found unit elements tripping breaker due to moisture. Dried elements with selective preheat method. Unit is now operating as designed.
We serviced a
MAYTAG RANGE
Model MGS8800PZ0
Near Buda, TX 78610
Leonardo
Job Details: 04/03/2024
Arrived on site to test unit for right front burner taking 1 second to long from other burners. Test unit and unit working as designed. Left front burner is a dual burner igniting from the simmer so it takes a second longer. Job complete. No leaks present.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS21
Near Leander, TX 78645
Miguel
Job Details: 04/03/2024
"Arrived on site for control showing f9e0. Removed from wall. Verified voltage l1-l2=248, each to found =125. Each to neutral =125v. Neutral to ground is zero. Reset breaker. Reset connections on controls. No longer has error, verified unit is working as designed. Bake pulls 12 amps, broil pulls 17 amps. Call complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Spicewood, TX 78669
Scott
Job Details: 04/03/2024
Arrived on site for right front burner flaringup . Found wrong lp orifice in holder . Burner is flaring out and maybe building gas up . Called tech and agreed with findings . Ordering lp kit . Did double checked valve connections with liquid leak detector. No gas leaks detected at time of visit . Call to set return Sr 7738814277; ordrng 1 W11397194 (Please conversion kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Cedar Creek, TX 78612
Ryan B
Job Details: 04/03/2024
"Arrived on site to replace door seal and float switch diagnosed on previous trip. Replaced door seal and made flush, replaced float switch , tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS01
Near Georgetown, TX 78628
Gerry C
Job Details: 04/03/2024
"KMBT5511KSS01 Arrived to inspect no heating. I found and verified the magnetron was not broadcasting and I removed and replaced the magnetron, capacitor and diode. After reassembly, the unit resumed all normal functions and heated as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Temple, TX 76502
Jonathan M
Job Details: 04/03/2024
Arrived on site to install previously diagnose part. Inspected unit and work area. I replaced the third level rack manifold and tested the unit. Found the unit working and operating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pflugerville, TX 78660
Wesley
Job Details: 04/02/2024
Arrived onsite and tested unit for no ice and found icemaker would not cycle. Ordering icemaker to repair. PSP item; ordrng 1 W11455232 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 04/02/2024
Arrived onsite for no ice and determined the ice maker was in the off position. Forced cycle. Unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78727
Scott
Job Details: 04/02/2024
Arrived on site for fridge not making ice . Customer stated it stopped making ice . Ran diagnostics got e3error and IM not in home position . Ran harvest test and fill . All checked normal. Did power reset . No water leaks detected at time of service.Advised to monitor IM . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5790SQ2
Near Killeen, TX 76542
Tyler
Job Details: 04/02/2024
"Arrived on site for washer not staying lvl, or spinning out cloths fully(per customer on arrival). Upon arrival found lidswicth, valve and timer all working as designed. Disassembled unit and found the clutch, brake, and gearcase, and coupler all failing as well as all spring had lost their tension. Ordering the following parts W10820043 basket drive, WP63292 washer, WPW10080230 c-clamp ring, 285353 retainer clip, 285785 clutch, 3360629 gearcase, WP8577374 seal, 285811 agit cam, WP63907 (3x) springs, WPW10250667 counter spring, 8316845 lvl spring, and previously sent coupler to complete repairs. Rescheduled customer for 04/09/24 ; ordrng 1 W10820043 (Basket drive) and 1 WP63292 (Washer) and 1 WPW10080230 (C clamp) and 1 285353 (Retainer) and 1 285785 (Clutch) and 1 3360629 (Gearcase) and 1 WP8577374 (Seal) and 1 285811 (Agit cam) and 3 WP63907 (Springs)s and 1 WPW10250667 (Counter spring) and 1 8316845 (Lvl spring)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/02/2024
Arrived on site to replaced sump and motor. Replaced motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Holland, TX 76534
Tyler
Job Details: 04/02/2024
Arrived on site for refrigerator not cooling. Upon arrival found large defrost issue in fc evap area. Found thermistors working but defrost harness and ui werent working in sync. Replaced hv and ui controls and harness after removing all ice. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Taylor, TX 76574
David Z
Job Details: 04/02/2024
Arrived on site to follow up on range not reigniting at random. Sometimes during bake cycles the unit will click and not reheat. I tested the unit and could not duplicate any instances of failing to light. I added some tape and moved the igniter wire away from the drawer to ensure no sparks would arc to the pans or drawer. Unit ignites on the first click every time. Advised customer that if the issue returns we can replace the igniter and wire since gas supply is showing no signs of weak pressure or flow. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Buda, TX 78610
Ryan B
Job Details: 04/02/2024
"Arrived on site to replace latch and harness diagnosed on previous trip. Found severed wire at moles for door switch, harnesses brought with me are not the intended part. Attempted to fix moles with no luck. Ordering correct harness W11509207 and will return. Office to reschedule. ; ordrng 1 W11509207 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Georgetown, TX 78628
Lou
Job Details: 04/02/2024
"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a dent in the lower section of the RC door (photo). I removed and replaced the door and transferred the door handle and shelving to the new door and installed a nameplate to the door. Tested operations and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Georgetown, TX 78633
Lou
Job Details: 04/02/2024
"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the left FC door damaged at the bottom left corner (photo). I arrived with the right RC door and nameplate. I am ordering the left FC door and office to schedule return service once the door arrives. No water leaks observed during service.; ordrng 1 LW10904379 (Left FC door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Cedar Park, TX 78613
Maurice R
Job Details: 04/02/2024
Arrived onsite for previously diagnosed parts. Installed the brackets and screws to secure the dishwasher to the cabinet. No water leaks
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ2
Near Austin, TX 78731
Matthew
Job Details: 04/02/2024
Arrived onsite for unit with F9E1 error. Put in diagnostics and confirmed error code F9E1 long drain and F7E1 wash motor failure. Needed motor assembly replacement. Found installation required trim to be removed so that unit could be pulled for service. Customer signed Signed waiver . Removed trim successfully and replaced motor assembly. Tested and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Taylor, TX 76574
David Z
Job Details: 04/02/2024
"Arrived on site to diagnose refrigerator not dispensing water or ice. Found unit is making smaller cubes, and is trickling water out. Cusrimer had not replaced filter since they got the unit. Removed filter and tested. Found proper flow with filter removed, indicating a clogged filter. Advised to replace filter. Unit should be working as designed with a new filter. Repair completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Austin, TX 78727
Scott
Job Details: 04/02/2024
"Arrived on site for unit making a loud snapping noise when making ice . Ran diagnostics couple times. Let unit make a sheet of ice . Found snap noise is sheet of ice hitting bumpers on grid cutter . Informed customer this is normal, and no repair can fix that . No water leaks detected at time of service . Called tech line just to document. SR 7738807196."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near New Braunfels, TX 78132
Tim M
Job Details: 04/02/2024
"Arrived on site to test unit for erratic behavior. Customer stated unit stopped working a few days ago, but last night it ran a cycle fine. Tested unit found F8E4 error code stored in the system. Inspected overflow switch and found soapy water in the drain pan indicating an over sudsing issue. Customer has had this issue before, advised customer to use less soap if that doesnt fix issue, advised customer to try a different soap. At this time all components are engaging properly. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Kingsland, TX 78639
Gerry C
Job Details: 04/02/2024
"WRQA59CNKZ Arrived to inspect door damage issue. I found the left RC door with two dents. The unit will require p/n W11477025. The left FC had a scratch at the lower end, near-center and I removed and replaced. Office to order part and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11477025 (RC Door, Left, SS)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Round Rock, TX 78681
Lou
Job Details: 04/02/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser being full of mold, I removed and replaced the dispenser assembly and tested the unit. Unit is operating as designed and no water leaks. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6500MW0
Near Austin, TX 78730
Scott
Job Details: 04/02/2024
Arrived on site for poor drying performance. Didnt find any airflow restriction. Found moisture sense reading off . Ordering sensor and control . Call to set return ; ordrng 1 WP8577274 (Thermistor) and 1 W11545746 (Sensor)
We serviced a
UNKNOWN VENTHOOD
Model UXL6048YSS0
Near Leander, TX 78641
Maurice R
Job Details: 04/02/2024
Arrived onsite for venthood fan motor on high only. On inspection found that the switch is broken and that it slide 1 direction only. Ordering a switch slide and the bezel that is cracked. Office to reschedule when all parts arrive. ; ordrng 1 W11569415 (Switch slide) and 1 W11387938 (Bezel)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Austin, TX 78754
Joe Z
Job Details: 04/02/2024
"Arrived on site for center burner not operating. Upon arrival,test unit. Igniter is operating correctly,burner has failed. Am getting correct gas flow through orifice.Need to replace burner head. Replaced center burner head and test unit. Unit is operating as designed. No gas leaks detected. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Taylor, TX 76574
David Z
Job Details: 04/02/2024
Arrived on site to diagnose washer making noise after start of cycle. Customer showed me video which sounded like cam grinding. Checked bottom end and found plastic dust from grinding cam not locking in teeth. Replaced cam and belt. Verified proper operation. Advised to reduce load side since belt had been slipping. Repair completed.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Elgin, TX 78621
Joe Z
Job Details: 04/02/2024
"Arrived on site for making a loud grinding sound. Upon arrival,ran diagnostics and there are no saved error codes. Ran a drain and spin test, unit makes a clanking sound about 4 times when actuator switches from agitation to spin. Raised unit to inspect lower components. Found actuator has failed causing cam to fail. Need to replace cam and actuator. Replaced cam and actuator and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Austin, TX 78745
Leonardo
Job Details: 04/02/2024
Arrived on site to test unit for gas smell and smoking. Found smoking normal from first used and no gas smell present. Builder was there while we ran a test job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Kyle, TX 78640
Leonardo
Job Details: 04/02/2024
Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Ryan B
Job Details: 04/02/2024
"Arrived on site to inspect unit for clothes still being wet at the end of the cycle. Upon arrival found drain hose over 6 inches down exit, as well as drain hose itself appears to be over 5 foot in length and doubles over along the ground behind the unit. Found water just sitting in excess tubing. Customer stated typically first load is fine but if 5 washes are done in a day the end result is way worse. With customers permission shortened drain to get rid of excess places water could stand, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78728
Paul
Job Details: 04/02/2024
Arrived onsite for a range displaying an F1E0. I found good voltage to the control. After cancelling out the error after a few minutes it would return. I replaced the control. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near China Spring, TX 76633
Jonathan M
Job Details: 04/02/2024
"Arrived on site for a dryer that has a burning smell. Inspected unit and work area. The customer advised that the unit started making a noise and it has been producing some sort of burning odor. I tested the unit and confirmed the sound coming from the drum. I spun the basket by hand and found the sound still being made. I disassembled the unit and did not find any evidence of any wires burning. I gained access to the blower wheel and found a hand towel and a sock Stuck in the blower wheel housing, causing the noise and smell. I removed the obstructions and checked all rollers and belts. Found everything else intact and a little bit of burnt lint on top of the heater housing. I removed the lint and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Kingsland, TX 78639
Gerry C
Job Details: 04/02/2024
"KUIX535HPS01 Arrived to inspect no production. The customer advised production has always been questionable and recently, had completely stopped. Testing revealed the circulation pump inoperative and during subsequent tests, the reservoir drain pump stopped operation. I found the pump secondary from the transformer as an open circuit and suspect the issue occurred as the transformer heated up. I purposefully left the transformer unplugged from line VAC and loads. The lift pump and control were still operative to prevent any water issues. I am ordering the transformer, which should be installed first and then adding the control and re-flowing other parts, in case of need. No leaks observed during service. ; ordrng 1 WPW10485951 (Transformer) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Hutto, TX 78634
Wesley
Job Details: 04/02/2024
Arrived onsite for trouble igniting during bake cycle and found adjustment to the ignitor stem was needed. Made adjustment to better gap the spark. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Maxwell, TX 78656
Tim M
Job Details: 04/02/2024
"Arrived on site to test unit for long dry times. Tested unit with vent test and found vent is completely restricted. Advised customer to clean the vent out ASAP and to not use unit until that is done. Unit is heating. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Elgin, TX 78621
Joe Z
Job Details: 04/02/2024
"Arrived on site for not drying. Upon arrival, inspected unit and observed no rinse aid has been used. Ran diagnostics and there are no saved error codes. Ran automatic test and element is pulling correct amperage and operating correctly. Also noticed no hot water entering unit. At beginning of cycle. Instructed customer about using rinse aid, placement of dishes and importance of having hot water to begin cycle. Also advised customer that plastic dishes will always have moisture. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Killeen, TX 76542
Tyler
Job Details: 04/02/2024
Arrived on site for washer needing previously diagnosed latch and control. Upon arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78747
Ryan B
Job Details: 04/02/2024
"Arrived on site to inspect unit for loud noise and condensation. Found control damper not closing properly. Replaced damper and added permagum to area where air may be escaping. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Marcos, TX 78666
Tim M
Job Details: 04/02/2024
"Arrived on site to test unit for noise. Customer presented video of issue, sounds like it is the damper control. Confirmed the issue by activating damper control in diagnostics, damper motor is seizing up. Replaced damper and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78681
Paul
Job Details: 04/02/2024
Arrived onsite for a refrigerator to replace a damaged RC door. I confirmed the dent in the door and took a photo. I replaced the door and badge. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Leander, TX 78641
Maurice R
Job Details: 04/02/2024
Arrived onsite for previously diagnosed parts. Installed the heating element into the unit and test it. On inspection found no water leaks and talking with the customer and they said have not had any leaks since the switch to liquid soap. The unit passed the diagnostic cycle with no issues.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/02/2024
Arrived on site to test unit for microwave power error. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW2
Near Round Rock, TX 78664
Sterling
Job Details: 04/02/2024
On arrival verified complaint of unit making noise. On visual inspection found rotor bolt fell out. Disassembled stator system to make sure gearcase isnt leaking oil. Unit is in good shape and bolt is not damaged. Reassembled unit and retested. No more noise identified and unit components all activated correctly. Unit is working now.
We serviced a
WHIRLPOOL COOKTOP
Model WEG745H0LZ4
Near Hutto, TX 78634
Wesley
Job Details: 04/02/2024
Arrived onsite for concerns about oven ignition noises and flame color on the cooktop. Tested and provided customer instructions on design. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Elgin, TX 78621
Joe Z
Job Details: 04/02/2024
"Arrived on site for knob broken off. Upon arrival, inspected unit and found front left infinite switch has failed and knob cannot attach. Need to replace front left infinite switch. Ordering switch. Office to reschedule. ; ordrng 1 W10857622 (Front left infinite switch)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Jarrell, TX 76537
Sterling
Job Details: 04/02/2024
On arrival verified complaint of F2E1. Unit will need console. Ordering 1x W11527488 office to reschedule when part available.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Leander, TX 78641
Maurice R
Job Details: 04/02/2024
Arrived onsite for IM not working. On inspection the water and were not working. Found the inlet valve was working.i went to the water reservoir and found it frozen. I defrosted it and used perma gum from truck stock (212642) . The unit is operating as designed and no water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Maurice R
Job Details: 04/02/2024
Arrived onsite for dishwasher not working. On inspection found error F7E2 bad motor. Ordered new pump to return on 4/10/24. No water leaks detected during service. ; ordrng 1 W11460946 (Pump & motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Tim M
Job Details: 04/02/2024
"Arrived on site to inspect unit for broken handle. Inspected unit and found door handle broken and hanging off of unit. Replaced handle, tested, unit is now functioning as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Del Valle, TX 78617
Ryan B
Job Details: 04/02/2024
"Arrived on site to add permagum to seal. While adding permagum found diffuser cracked while pressing permagum into crevice, replaced diffuser, added permagum, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Austin, TX 78731
Matthew
Job Details: 04/02/2024
ARRIVED ON SITE TO REPLACE HIGH VOLTAGE PARTS ON UNIT. FOUND THE UNIT HAS BEEN SWAPPED. UNIT FUNCTIONING AS DESIGNED. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Round Rock, TX 78665
Sterling
Job Details: 04/02/2024
"On arrival verified complaint of unit shaking. Went to replace the previously dialed parts and found unit was still in use. This has caused further damage to the unit. The cabinet is bent beyond repair and will need to be replaced. Will replaced inner basket, tub ring, suspensions and cabinet on next trip. Office to Rs; ordrng 1 W10596395 (Cabinet)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Waco, TX 76712
Jonathan M
Job Details: 04/02/2024
"Arrived on site for a washer that has strong vibrations. Inspected unit and work area. The customer advised that the previous washer was super quiet and ran for about 10 years before it finally died and that theyve only washed two cycles on this unit so far and both of them have been abnormally loud and have been concerning for the customer. The customer showed me a video of what she was dealing with and it appeared to be a little bit of an off-balance issue. I checked the suspension and found the suspension was good. I checked the basket and find the basket was properly secured. I ran the unit through an auto test and found the unit working and operating as designed. I did notice that the unit was unlevel and attempted to adjust the feet to level out the washer. I found that the flooring was too slanted for me to be able to do it completely adequately and did recommend shims to level it out better. I did advise the customer that can contribute towards off balance loads, but did advise the unit was working as designed. The customer also complained about that loud noises. It makes when switching between cycles and when the unit is filling and draining. I did advise the customer that those are normal operation sounds, and that this is how this unit is designed. The customer is unhappy and is going to contact the retailer for an exchange as she does not like this unit. I called Whirlpool Techline and spoke to Rich SR# 7738809152. He advised that the leveling of the unit is contributing towards the issue and that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 04/02/2024
Arrived on site for water issues. Water flow slightly low checked all tubing and connections no leaks or issues,pressure the same with filter installed and removed diagnosed low,pressure to unit."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Leander, TX 78641
Maurice R
Job Details: 04/02/2024
Arrived onsite for MW turntable not working. On inspection taking with Chase had me look at the settings to see if the turntable was off. The turntable was off and I selected on and saved the settings. The unit is operating as designed. ; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model wrt318fzdw10
Near Killeen, TX 76542
Tyler
Job Details: 04/02/2024
"Arrived on site for refrigerator not cooling. Upon arrival found unit in a defrost mode and temps in both compartments at 20/44 with controlsetting set to the warmest setting, I adjusted temp to middle recommended setting and waited for unit to exit defrost. After 5 minutes of run time I found temps drop down to 39/12 and continued to get lower during diagnoses and found evap coil evenly and fully frosted. Found no fan or compressor failures. No dye was present on evap coil or compressor area. Refrigerator is working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Manor, TX 78653
Wesley
Job Details: 04/02/2024
Arrived onsite and replaced the compressor and added access port and uv drier. Pulled vacuum and held. Charged with 57g of r600a. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model LSE7806ACE
Near Austin, TX 78701
Matthew
Job Details: 04/02/2024
Arrived onsite to complete repair for dryer. On arrival was not given access due to certificate of insurance not being submitted. Spoke to office and will have info updated. Office to reschedule
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Georgetown, TX 78633
Sterling
Job Details: 04/02/2024
On arrival verified fuse is blown. Installed new interlock and fuse. Ran unit and all functions work correctly. Job complete OperTional test is good.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Meridian, TX 76665
Jonathan M
Job Details: 04/02/2024
"Arrived on site for a wall oven that has shattered in inner glass. Inspected unit and work area. The customer advised that they were using a self clean cycle and that towards the end, the glass completely shattered on the inside. I asked the customer if they had left the racks inside of the oven during the self claim which she said she did. I did explain to the customer that that will cause shattering Occasionally because of the difference in temperature between the glass and the racks. I replaced the inner glass and tested the unit. The unit is working and operating as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Austin, TX 78703
Leonardo
Job Details: 04/02/2024
Arrived on site to test unit for door not closing correctly. Test unit and found unit was not leveled making door hit tub. Leveled unit test unit and unit test good job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Austin, TX 78757
Scott
Job Details: 04/02/2024
Arrived on site for dishwasher flashing error code . Ran diagnostics got 7-2 code . Test wash kicked out as soon as unit filled . Ordering sump and motor . Return set 4/11 . Please put on cancellation list . No water leaks detected.; ordrng 1 W11460946 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78717
Paul
Job Details: 04/02/2024
Arrived onsite for a washer thats off track and unable to spin. I found the back left suspension rod holder broken. I found the tub ring banged up. I found the basket with all the holes not punched through properly causing the issue. The basket still looks to be in good condition. Ordering W11172199 basket. Marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11172199 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76708
Jonathan M
Job Details: 04/02/2024
"Arrived on site for a washing machine that is not washing clothes. Inspected unit and work area. The customer advised the unit stopped halfway through the wash cycle and has not been able to start a new one cents. I ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. I ran the unit through a manual high speed spin and found the unit buzz but not spin. Went ahead and replaced the capacitor and had the same result. I then noticed a block of cement that was not flat under the cover that was pushing through to the drive pulley and caused the cover to melt onto the drive pulley. I removed the cover. I was able to reposition the cover and secure it. I tested the unit again and the unit began to work and operate as designed. I called Whirlpool Techline and spoke to Bruce SR# 7738807967. He advised that was an installation issue, and that the customer is going to need to make sure that nothing gets stuck underneath the washer for this very issue. He advised to make note for the repairs. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Bertram, TX 78605
Miguel
Job Details: 04/02/2024
Arrived on site with new shocks and drain pump. Removed back cover. Removed front panel. Replaced all 4 shocks and replaced drain pump. Reassembled and verified operation. Call complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS21
Near Burnet, TX 78611
Miguel
Job Details: 04/02/2024
"Arrived on site for f8e0, f1e1. Removed coved. Found blower was not properly connected found bake element pulls 12 amps, broil pulls 17 amps. Found relays stopped responding to test. Replaced relay board. Verified operation. Call complete."