Isaac R - Austin, TX
Our door’s flap issue has been resolved + more!
Kassadra - Hutto, TX
An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.
Randy - New Braunfels, TX
Excellent service. Outstanding service technician.
Great service, awesome tech!
Sonia - Round Rock, TX
Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.
Job done! Well.
Mohamedali - Austin, TX
Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.
Really great and quick service. Very professional and cordial
Barbara Derse - Horseshoe Bay, TX
Brenda - Marble Falls, TX
The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Henry - Pflugerville, TX
Kennison - Cedar Park, TX
This guy is the best. Extremely professional, very thorough when addressing the problem.
Mrs - Austin, TX
Thanks for the professional, friendly service.
Mr PATRICK -
LUIS CALLED BEFORE 8. GOT DIRECTIONS, SHOWED UP PROMPTLY. FIXED THE FRIDGE WHILE I DID OTHER THINGS. HE WAS FRIENDLY, COURTEOUS, AND A PLEASURE TO MEET. THANKS.
Douglas - San Marcos, TX
Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.
Sherran - Thrall, TX
definitely knew what he was doing!
Will use again
Beatrice - Leander, TX
Great service, super quick
Excellent Customer Service
Vanessa - New Braunfels, TX
I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.
William - Austin, TX
Luis, my serviceman, was prompt, courteous, and did an excellent job.
Linda - Round Rock, TX
Connie - Elgin, TX
Horton - Georgetown, TX
Dolores - Hutto, TX
Westhuizen - Georgetown, TX
Incredible service! Great communication!
Liz - Kyle, TX
The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.
Harry - Kyle, TX
Very thorough in his repairs
Ann - Austin, TX
Great service - on time and efficient! My serviceman was great!
Joyce - Round Rock, TX
This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.
Bennie - Round Rock, TX
Martin - Liberty Hill, TX
Thank so much for quickly resolving issue
Cartwright - Leander, TX
Timely updates via email and phone contact, pleasant service technician and quick resolution
Piece of cake
Ellis - Leander, TX
Tanya - Round Rock, TX
Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.
Fast and great service!
Crystal - Spicewood, TX
Professionalism in service
Phyllis - Manor, TX
Nathan gave me great customer service and fixed my refrigerator problem. Thanks so much!
prodduturi - Austin, TX
Michael - Round Rock, TX
Very professional and explained everything.
DAKOTA - La Grange, TX
NATHAN WAS A GREAT SERVICE PERSON, CAME AT THE TIME THAT WAS SCHEDULED. A VERY PLEASANT EXPERIENCE WORKING WITH HIM. THANKS
Clairence - New Braunfels, TX
Glenda - San Marcos, TX
Spencer - Austin, TX
Ulrich - Cedar Park, TX
Great service! Prompt! Explained all!
Cindy - San Antonio, TX
Will use this company again! Informed me quickly regarding appt time. Then called 30 min notice. Very thorough w diagnostics and gave information..
Tom was great!
James - Austin, TX
Pauline - Round Rock, TX
Guerra - Cedar Park, TX
Tech was prompt, had the washer fixed within 45 minutes. The previous company came out twice and couldn’t fix the washing machine.
Doug - Leander, TX
Michael - Canyon Lake, TX
Diego was great. Very courteous. Very efficient. Even pet the dog!
Great Company and employees
Claudia - Canyon Lake, TX
Appliance Express and their employees have gone above and beyond to repair my refrigerator freezer. Everyone I have been in contact with have been very professional as well as customer service oriented. Wish more companies we're like this!
Couldn't be more pleased.
Charles - Kingsland, TX
On time, professional, answered all my questions and some I didn't know to ask. 1st rate!
Pit crew fast!
Topher - Georgetown, TX
Excellent experience. A very professional duo showed up following their confirmation phone call. Protective booties and a friendly smile. After a few diagnostic questions, they quickly identified the problem and resolved it. Very, very fast. Very, very satisfied.
The tech was very good and it was a pleasure to have him in my home.
Eulene - Smithville, TX
Annette - Austin, TX
Robert was great, he waited for me to arrive and was finished with the job within an hour.
Beatrice - Converse, TX
Great Service, Always On Time
Elgin - Georgetown, TX
Servicemen are friendly and professional
Veronica - San Antonio, TX
Great service. Gentleman went above and beyond to make sure all my appliances were working as needed.
Wonderful technician. I will always request her.
Thompson - Georgetown, TX
Loved the timeframe, always on time and so courteous
Gloria - Pflugerville, TX
Joseph Cordell with Appliance Express, Did a great job, profession, informative, knowledgeable about our whirlpool dryer and other products. Kind to my pets! If my dog likes you, your good in my book. But he also really seems to enjoy his work and Appliance Express. He was timely, friendly and of course our dryer is working great! Thanks Joseph! We will keep you in mind in the future and recommend you! Take care!
Matheny - New Braunfels, TX
Connor made short work of that problem. Awesome!
Bob - New Braunfels, TX
Very knowledgeable. Good attitude. THX!
Teresa - New Braunfels, TX
Diego was awesome.
Very efficient and helpful!
Feliksa - Austin, TX
Jan - Round Rock, TX
Steve was great! He called to let me know he was on his way and his eta. He was polite, professional, focused. He showed me what the issues were and how he fixed them, He also educated me on some of the inner workings of my appliance. I wanted some pictures for legal purposes and he was happy to take them for me. My only complaint was with the front office. I was asked to confirm the appointment multiple times with different technologies. How many confirmations do you really need?
Great service. Diego was very knowledgeable and kept us in the loop during his visit.
Julian - Canyon Lake, TX
Lendell - Austin, TX
Excellent service. Techs explained what they were doing every step of the way. Actually gave advice on helping to maintain optimum operation in the future.
Ms - Austin, TX
Lee - Austin, TX
Appreciated respect for my time. They called to let me know my tech would be here soon. Brandon called me when he was actually on his way and was on time. Diagnosed problem quickly and explained pricing for repair. After considering everything including age of the appliance I opted to buy a new one. Very pleased with service! Would definely call them should need arise, and would recommend them and Brandon in particular.
Great fast service!
Hernandez - New Braunfels, TX
The tech Daniel was great he found out what the problem was right away and had it fixed in 5 minuets and I was back in business with my dryer. Thanks a lot great service!
On time, friendly, quick.
Tom - Lakeway, TX
Mary “Efficient and courteous setvice”
Mapel - Liberty Hill, TX
Needed my Samsjng washer repaired after it failed Sunday evening. Emailed Appliance Express, and got a quick response and an appointment for first thing Monday morning. Tommy and their new Samsung technician Justin were courteous and efficient, diagnsosed the problem,ordered the part and returned today to fix it. A great experience from start to finish. Highly recommend!
Robert - Austin, TX
Joseph was personable and knowledgeable. He found and fixed the issue within 2-3 minutes of starting. Excellent work.
Michael - San Antonio, TX
Diego was knowledgeable, friendly and professional. We talked a little over the phone about the problems I was having and I felt as though he knew what the problem was before we walked through the door. After further inspection he explained to me the issues and problems that he could see and showed me how he would fix them. He also adjusted my refrigerator because it was shaking and making an annoying sound. Diego was completely professional and I would highly recommend him to friends and family.
Hu - Leander, TX
Fast response and consistent communication.
Need quickly, came quickly
Joshua - Georgetown, TX
Excellent service repair experience.
Randy - Georgetown, TX
Jerry was obviously a trainer of some kind. Very thorough, detailed, and took his time to ensure i understood what the the root cause of the issue, and each solution/fix. I will request Jerry for future repairs!
Great service, very knowledgeable about his job!
Carrmon - Marble Falls, TX
Amazingly quick, knowledgeable, cleaned the space, friendly, fixed the problem😊
Leslie - Austin, TX
Excellent and informative technician. Superb service!
Lori - Elgin, TX
Nathan was able to diagnose the problem and will now wait to see how American Home Shield will proceed with the repair
Moss - Georgetown, TX
Service technician was prompt, courteous and professional. Would definitely use again.
S - Austin, TX
very knowledgable and willing to answer and explain my questions.
Page - Lakeway, TX
Edward - Spring Branch, TX
Maynard - Spring Branch, TX
Pouran - Austin, TX
Always thorough and great service
Amanda Dudley - Leander, TX
I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.
Quick and quality service!
Lopez - Schertz, TX
Very friendly and knowledgeable technician, would definitely recommend this individual and company.
Jose - San Antonio, TX
Saji - Round Rock, TX
Jonathan clearly and patiently answered all my questions. Though my issue was with the water dispenser, he also noticed that the door level height was not level and fixed that as well. Overall provided great customer experience.
washer machine repair
Belcher - San Antonio, TX
item under warranty, repairman ordered parts and completed work in a timely manner.
Mrs White - Lakeway, TX
Luis Morales was pleasant, efficient and explained the work that was done. Completely satisfied.
Chistine - San Antonio, TX
Diego was awesome. Positive attitude — despite having a blow out tire on his way here... he fixed it and was in/out of here very quickly. Thank you and he deserves kudos!!!!
Mr - Round Rock, TX
Very good professional job
Excellent customer service
Mrs M - Austin, TX
Luis Morales diagnosed the issues with our Whirlpool refrigerator and came back to install parts, all under warranty by Whirlpool. We were impressed with his technical knowledge and excellent customer service, and would definitely request him when we need service in the future.
Plappert - Austin, TX
Lou was awesome, prompt and professional
Broken Ice maker
Eric - Hutto, TX
It took multiple service call to figure out the real issue but they were able to resolve it. Nathaniel the service technician was polite, courteous and very professional
Hoyt - New Braunfels, TX
Carrie - Leander, TX
Thomas was friendly and informative. Great experience.
Cydney - New Braunfels, TX
I had my refrigerator repaired and was very pleased with the professionalism displayed by the technician. Two separate trips were required due to the unavailability of parts
Great Service. Professional, friendly, knowledgeable!
Michael - New Braunfels, TX
Prompt and Helpful
Catherine - Round Rock, TX
Nathan did a wonderful job assessing, helping me work with Whirlpool Corporate, and completed the repair quickly.
Repair of Whirlpool Washing machine
Tyler - Georgetown, TX
Tonya - Hutto, TX
14608 Iveans Way
Johnson - Austin, TX
David - Hutto, TX
Gonna be referring Nathan out to everyone we know his service was awesome! Please give him a raise.
Chuck - Lakeway, TX
Urtado - Austin, TX
Job well done. Very professional. Thank you.
Eric - Austin, TX
The repairman was very knowledgeable and fixed the appliance on the first visit.
Matthew - New Braunfels, TX
Courteous & professional!
Steve - Liberty Hill, TX
Courteous & professional!
Steve - Georgetown, TX
Sharon - Georgetown, TX
The staff is extremely friendly and the service tech was very knowledgeable. It was warranty work so not sure how the pricing costs are.
Mike - Buchanan Dam, TX
extremely knowledgeable and super friendly.
Don - Burnet, TX
Miguel - San Antonio, TX
Jenny - Elgin, TX
Great service, very neat & professional serviceman.
Amanda - Hutto, TX
DH - Spicewood, TX
Especially informative service call
Patrice - Georgetown, TX
While the result of the service call was that our appliance was not failing, Gerry used the extra time to help us get better wear and use out of both the appliance we called about (gas oven/stove) and our dishwasher. Great explanations.
Terech - Leander, TX
Great Customer Service
Tabitha - Austin, TX
Joe was a pleasure to work with today. He was cordial and friendly. I would recommend his services to others I know.
Hart - Cedar Park, TX
Fast friendly service. Very professional. Much appreciated.
Art - Austin, TX
Joseph was professional, knowledgeable, and best of all, great to talk to! (Very personable and funny guy). It was a pleasure!
Ricky - San Antonio, TX
Technician showed up when he said. Called first. Checked to see if part was under warranty. Appreciate him doing that to save me money.
Sullivan - Leander, TX
Lou ran diagnostics on my new washing machine. He made two trips to my home because the plumbing wasn't working properly to run a test. He also provided extra tips on good and bad laundry habits to keep my washer running efficiently. I Highly Recommend Appliance Express!
Sheldon - Taylor, TX
Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.
Excellent customer service - professional 100%
Kocian - Seguin, TX
We have had this company come to our home twice in the last 2 years. Both times they have been professional, explained the problem and made the repairs in a timely and efficient manner. Both Diego and Daniel possess excellent customer service skills. Wonderful Job and thank you so much for keeping our machine up and running so efficiently.
John - Manor, TX
Mr Gregg - Round Rock, TX
Johnathan was a fantastic person to work with and I would highly recommend services to anyone I know.
Great service...under warranty
Adoni - Austin, TX
Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.
Marcel - Taylor, TX
Excellent service, friendly and professional technician.
James - Austin, TX
Scott provided excellent service and was friendly and professional from the start until the end of his visit. I felt confident in the evaluation and service he provided.
Bennie - Pflugerville, TX
My tech was timely, professional and courteous; even gave me pointers and education on other appliances.
Peek - Leander, TX
Great Service, positive attitude, soft spoken
Arora - Leander, TX
I think Lou is a great person, technician. He is soft spoken, knows what's he is doing.
Great service, very knowledgeable!
Hope - Kyle, TX
Fast and efficient service
Jim - Austin, TX
Great scheduling, notification and delivery system. Only one experience but first impression is they are reliable.
Ms Beverly - Georgetown, TX
Jonathan was prompt, extremely courteous and thorough. Explained what he was doing, and preventative options. Wonderful experience!
Great service, everything back to work!
Travis - Austin, TX
Robert is a great technician.
Rahul - Austin, TX
Getting to know new fridge
John - Georgetown, TX
The problem was operator malfunction—was diagnosed and explained in a manner that both of us understood.
Firdous - Hutto, TX
Miller - Spring Branch, TX
Daniel was an excellent tech. Not only knew his job...also great personality
Great Service on my Dishwasher
Libby - Georgetown, TX
Appliance Express made an appointment within two days to come diagnose the problem with my dishwasher. They arrived well within the time frame they gave me the day before. With in a very short period of their arrival, they had diagnosed and fixed my issue. The technicians who came were very professional. I will definitely use this company again for any appliance repair I might need.
Struhsaker - Leander, TX
All the technicians that came out to fix my dishwasher were very friendly and did a great job fixing it. Great experience.
Hard to fathom
Marianne Naufel - Briarcliff, TX
Your office and Paul-hard to fathom how great this service is - and no I am not overstating. This is a company that operates from a true service perspective-you get the feeling they really value what they do and who the help.
Guzman - Leander, TX
Excellent service and sexy repairman!
Elisabeth - Bastrop, TX
Very professional and the work was done quickly
Great, Professional, Timely Service
Sarah - Austin, TX
Robert showed up early on a rainy Tuesday and happily fixed a noted hardware (and software) issue with a Whirlpool range and stovetop involving the cooling system. He diagnosed the problem quickly, fixed it, and had things back in order and online within two hours of arrival. He was friendly, talkative, and capable throughout. Highly recommend giving the guy a promotion--never let him leave your company.
Excellent Service!! Great customer service
Elizabeth - Austin, TX
Very good experience. Technician very knowledgable
Allyson - Blanco, TX
Mr joe vasquez - Round Rock, TX
Jonathan was helpful and informative.
Fast and Friendly
Erdmann - Shavano Park, TX
Serviceman was in and out. Didn't try to upsell me or spend longer than needed which was appreciated.
great service, nice guys!
Nicolas - Georgetown, TX
Chris - Austin, TX
Once on site Leo was courteous and efficient. Quickly solving issue and explaining the cause. Could not have done better:-) The only issue was the delay in getting a service call. 5 days from call to Lowe’s to on site was an inconvenience.
Tessema - Austin, TX
Joel - Georgetown, TX
Fast and Friendly
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
Wright - Leander, TX
On time (even a little early), very knowledgeable, fixed it right the first time!
Vaughn - Austin, TX
Lou was very helpful in resolving this issue, he was familiar with the problem we have been having with our oven, he completed the work in a timely manner and I would use his service again, I'm very happy with Appliance Express.
Suzy - Burnet, TX
Jerry fixed our problem quickly and gave us several tips about our other appliances.
Matt - Austin, TX
Great experience - Company communicated very well and Paul was extremely professional as well as personable. I will use this company again in the future and have already recommended them to others.
David - Horseshoe Bay, TX
Timothy - Austin, TX
Leo did a great job for me. Showed up earlier than expected and solve my issue with no problems.
Whirlpool Icemaker Repair
Kathy - Austin, TX
New icemaker installed but sill not working. Perhaps an inlet valve issue? I wish repairman had done some trouble shooting before instantly installing new icemaker. I now have to call Whirlpool back and request more service.
timely professional attention to requirements
Jim - Kingsland, TX
Best appliance experience ever
Isabel - Austin, TX
Mary - Austin, TX
Thanks Scott. Perfect service. Can always count on AE to fix our problems.
Excellent service!! A+++
Friemel - New Braunfels, TX
We were notified 30 min before Daniel arrived. He was very professional and explained each error code to us, and then fixed the problem. Highly recommend!!
Cardenas - San Antonio, TX
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
Gwendolyn - Austin, TX
Paul is wonderful. He has been out to help us several times and is always prompt courteous professional and kind! He is so knowledgeable!!
Christina - Taylor, TX
Tim - Kyle, TX
Martha - Austin, TX
Christopher - Round Rock, TX
He was polite and easy to understand. Got the job done and was on time.
Great All Around
Steve - Pflugerville, TX
I have been receiving service from Appliance Express for 5 years. I have a lot of rental property and Appliance Express has been to half of them. They have quick appointment times and Great service. I rate them at the Best
Very good service
Mrs - Austin, TX
Bumpas - Round Rock, TX
Mr. Jared was great; the price was not.
Kevin - Austin, TX
Mr. Jared was very professional and efficient. I simply cannot understand how an oven that has only been in use for nine-ish months could possibly have a bad part that would end up so costly. This is a Whirlpool issue--not yours.
Very Professional service
Don - Round Rock, TX
Nathaniel was very thorough diagnosing an intermittent problem and helping to solve it. I was very happy with the willingness to listen and figure out the most likely cause.
Brenda - Lago Vista, TX
Jerry was very helpful, quick work was done and I wasn’t confronted with a decision, just came out to the solution.
Wesley - Hutto, TX
Rnetta - New Braunfels, TX
Knott - San Antonio, TX
Great experience! Daniel was on time, diagnosed the issue quickly and was on his way in less than an hour.
Nigel - Schertz, TX
The service representative that came to repair our dishwasher provided me with information that will allow our washer to last a long time.
Laura - Elgin, TX
On time great service explained everything happening
Fast and Reliable!
Andrea - Austin, TX
Quick, Professional Service
Derosier - Hewitt, TX
Mike did a wonderful job fixing the problem with our oven. He quickly diagnosed and repaired the issue, while being friendly and informative. I appreciate the great communication via text and emails about appointment and arriving times.
Joe - Woodway, TX
Mike was very courteous and knowledgeable and took time to explain every thing to us.
Gill - Hewitt, TX
Mike was very respectful and polite. He asked before just setting his work bag on my counter tops. He introduced himself to me before entering into my house. He was very knowledgeable about what he was doing.
Service was great
George - Hewitt, TX
Check out of dishwasher
Andrew - Georgetown, TX
Friendly and honest service. I would recommend to anyone
Charlene - Seguin, TX
Every technician that Appliance Express has sent out to our house has been very knowledgeable and courteous.
Charles - Marble Falls, TX
Very good to work with. Got the job done.
Cummings - San Antonio, TX
Words cannot adequately express how impressed I’ve been with this company. So professional, respectful, and thorough! Daniel was so kind. He even offered to vacuum behind our fridge when he pulled it out! I’ve got their number on speed dial for sure! Wish we could use them for all home repairs!
Christilles - San Antonio, TX
Daniel was great. However, we would have liked if the company would have sent him out initially to see the problem. The wrong part was ordered. Therefore, we had to wait an additional few days for the repair.
Excellent service and Robert was very professional and fixed the problem quick. Good Job!!!
Jesus - Spring Branch, TX
Experiance was very satisfactory, Robert call when he was in his way and was prompt with the time given. Excellent service.
Matt - Round Rock, TX
Lou, my service tech was awesome!!!!!
Quick and easy repair
Lania - Austin, TX
Joseph was delightful and super helpful. He went above and beyond on his service by offering several small tips on how to use my appliances better.
Michael - Briggs, TX
I have used AE several times and the service has been excellent.
William - Round Rock, TX
Serviceman, helped identify the issue with my dryer. Unfortunately, the issue stemmed from the wall vent being blocked. He made the recommendation to hire a wall vent cleaner and gave me the going rates for the said service. I got the issue rectified the next day.
Dale - Pflugerville, TX
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered parts. Due to the hinge friction pads missing, I installed pads on both hinges and tested. Unit is operating as designed. I found the toeplate is missing the retainers. I am ordering the retainers (3) and CNOTE-LSO PER CUSTOMER REQUEST. Please schedule with ticket #272258.; ordrng 3 WPW10503548 (retainer)s"
DISHWASHER AMANA ADB1400AGB1 "Arrived onsite for dishwasher not washing. After inspection found that the dishwasher does wash, and completes the cycle. It is having intermittent pauses.
WASHER FRIGIDAIRE FAFW3801LW3 Arrived on site and inspected unit for leaks. Found unit leaking from bellow and dispenser drawer. Found handle for dispenser drawer has failed and will not stay attached. Also found bellow has torn causing leak. Unit will need bellow and drawer handle to repair. Office to schedule return services ; ordrng 1 137314510 (frame)
REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Arrived on site to diagnose a refrigerator that is not producing ice. Tested and found icemaker fill line frozen over. Bob fill line and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER KENMORE 110.666525 "Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the unit temps with my multimeter & thermal lead and found the unit getting to 171 degrees in the delicate selection. Customer advised that they felt it was too hot in the delicate selection. The low temp was 116 degrees. I inspected the element and it was new and ohmed out good. I tested the thermal cutoffs and all were good as was the fuse.
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to diagnose dishwasher making loud noises and sometimes soap dispenser does not open. Performed diagnostic. Ran cycle and could hear a loud humming sound coming from inlet valve, and slow water fill with error F6E2. When unit switched to wash it was making loud noise coming from wash motor from lack of water. Dispenser did open during diagnostic cycle. Replaced valve and Retested. Unit is now operating correctly, and no sound coming from inlet valve. Wash motor sounds good now with proper water level found.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a oven that is not responding to commands. Found outer buttons of touch screen not functioning properly. Performed hard reset on unit and tested controls. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL KDFE104DSS4
REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure and the start device failure, I removed and both and tested. The unit began to cool and when dispensing water, the filter head no longer made the hammering noise. While replacing the filter head, I found the filter plate was broken. I am ordering the plate and office to schedule return service due to part being OOS. No water leaks observed during service.; ordrng 1 WP67001668 (plate- fil)"
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced damaged control panel, job complete"
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of dryer not working, found flame would not stay on, ordering parts. ;
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for damaged panel. Replaced damaged panel with new panel. Set clock and informed builder job is completed.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for loud noise and no cool. Evaporator fan hitting ice,removed cover,bimetal incased in ice,ran diagnostics bimetal reading open. Replaced fan assembly and changed bimetal to a 60° bimetal,replaced ui control ; used 1 WP2182381 (BIMETAL), and 1 WPW10514110 (MOTOR EVAP) from stock"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. After pulling the unit out I checked the voltage from P10-1 to P10-2 and had 29VDC which means the control is good. I checked voltage at the ice box lights, triple light, and FC light and had no voltage. I tested voltage from the tan/red #5 wire going to the ice box lights to the FC light and had 0VDC. I called techline and spoke with Austin SR# 7728903329. Austin agreed by the checks that were made there is a broken circuit in the harness
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for defective icemaker and main control. Replaced icemaker and main control,rna diagnostics icemaker passed harvest,ran fill test passed."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for refrigerator not cooling. Upon arrival, the unit was unplugged by the customer. When I plugged the unit in the compressor would not turn over it would humm, click and cutoff (repeating that cycle). Evaporator and condenser fan were running. I turned cooling off for a few minutes then turned back on the compressor began to humm again. I noticed that the discharge end was getting very hot, showing signs of low side leaking. Will need to send sealed system technician, 2 hr. Compressor is oil less ANT compressor. Need to order compressor, both evaporators, access valve and dryer(ordering uv and non uv just in case). Also need AUTHO.; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10843121 (filter dryer) and 1 W10865322 (evaporator) and 1 W10903340 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)"
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for freezer showing over temp and thawing out food. Checked unit and found evap frosted over. Found thermistor out of range as well. Used steamer to remove ice from evaporator and tightened connections for heater, and replaced evap thermistor. Reassembled and reset over temp alarm. Tested heater ams fuse while cover was off and both are testing good. If issue repeats will need to return with control box. All is working as designed at this time. Call complete."
DRYER MAYTAG MGDB835DW3 Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the moisture sensor harness and tested the dryer. The unit is working as designed. I went over cleaning the sensor bars with the customer because she uses Bounce sheets. Call complete.
OVEN JENN-AIR JJW2830IL01 Arrived on site to replace previously ordered parts for oven. Upon arrival found unit was recently used and oven too hot to service at this time. Office will need to reschedule call.; ordrng 1 OVENTOOHOTTOSERVICE (NEEDS RESCHEDULING)
WASHER WHIRLPOOL WFW9400SU00 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit showing E20 error code. Placed the unit in diagnostics and tested. The unit began to fill and once it got to test C03 it filled for a long time and eventually the unit shut off and showed the error code again. I inspected the inlet valve and found the valve screens with debris inside them. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for LF and RF burner not igniting and center front burner continue to click when unit is on. Test unit and found bad ignitor and and valves and modules for LF and RF burners. Found bad ignitor on center burner. Ordernew new valves and orifice holders and new modules office to reschedule will need 2 hours. ; ordrng 1 2HOURS (2 HOURS ) and 1 NEEDSAUTHO (NEEDS AUTHO) and 2 WPW10116108 (MODULE SPARK )s and 2 WPW10364555 (LF /RF ORIFICE HOLDERS)s and 1 WPW10364556 (CENTER FRONT ORIFICE HOLDER) and 2 WPW10371235 (LF/RF VALVES)s and 1 WPW10475147 (SPARK MODULE )
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for dispenser periodic not working . Found fresh food section was getting too cold and freezing water line . Thermistor checked normal .Replaced control . All checked normal . No water leaks detected at time of service. Job complete
DRYER KENMORE 110.6613241 Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed thermal cut off. Replaced cut off and limit thermostat as they came in a kit. Tested unit and found all is functioning properly at this time.
WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking, found slow leak coming from water valve, I showed customer the leak, replaced valve housing, unit tested good.
RANGE WHIRLPOOL RF362LXTB2 "Arrived on site to install previous diagnosed parts. I removed the door and installed the new trim pieces. I spoke to the customer about the repair. They stated the oven still doesnt work and that they had an electrician come out and inspect the breaker and out let. I gained access to the back of the unit and tested voltage at the junction. I found no voltage across one of the lines and good voltage in the other, see so quick pic. I wiggles the outlet around and found full voltage on both lines while holding the outlet up. I spoke to the customer about the problem and let them know they need to have that outlet changed o fix the issue. Job complete."
FREEZER WHIRLPOOL WSZ57L18DM00 Arrived onsite for the freezer with frost build up . During inspection found no frost build up inside freezer. Checked temperature and its good and no ice build up on evaporator. Freezer is working as designed. Found no issues at this time. Complete
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator not keeping proper temperature. Inspected unit and work area. Found ice buildup on fresh food evaporator. Performed diagnostics mode and tested operation. Will need to replace evaporator fan assembly and thermistor kit with main control and UI. Customer stated that he could not defrost unit. Please allow 2 hours for repair. .; ordrng 1 W10316760 (thermistor KIT) and 1 W10822648 (UI) and 1 W11098695 (FAN ASSEMBLY )
REFRIGERATOR WHIRLPOOL KSRP25FSMS01 Arrived on site for refrigerator not cooling. After running a diagnostic test and running steps one through six I was able to verify and find out that the main control inside the fresh food compartment had blown a fuse on the board and it stopped sending power down to the compressor and condenser fan motor
DISHWASHER WHIRLPOOL WDF320PADB3 "Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter on the black wire at the junction box and checked amp draw to the element. The unit operated as designed and the amp draw was 7-9amps at the element. Due to the visible condition of the element, I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for lid being damaged. I inspected the unit and work area. I found the right side of the lid cracked. I replaced the lid and spoke to the customer about the operation of the unit. I ran the unit through a diagnostics cycle, and it passed. Job complete. No water leaks detected."
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range front burner taking to long to ignite . Inspected front right burner and found burner cap warped. Found defective burner head had cause cap failure. Removed burner head and cap, installed new. Performed diagnostics and test all operations. Found all working as designed."
REFRIGERATOR KITCHENAID KDTM404KPS
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect a crack in the liner of the refrigerator. Upon further inspection, I found a small one inch crack in the RC liner on the right side just above the mullion. I contacted techline and spoke to Sterling and advised of my findings. Sterling recommended to drill a small hole at both ends of the crack to stop it from spreading and use the 2part epoxy from kit #8201700 to seal the holes and crack. He provided file #7728899895. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for unit sparking. Test unit and found bad high voltage unit sparking from diode and capacitor.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator leaking and icing up. Upon arrival I found that the damper motor was indeed starting to grind and screech little bit from the prior issue of ice forming around it and I went ahead and replace the damper motor. Customers also stated that there was no condensation forming around the door of the freezer itself along the actual metal exterior be on the gasket indicating that there is a insulation issue of some kind with the door. I spoke with SR about researching the stainless steel freezer door due to part being PSP and having two different part numbers for the same door. While Sunita make sure and verify that the new freezer door comes with a gasket pre-installed. Office to reschedule once availability of parts is known; ordrng 1 RESEARCH (FREEZER DOOR (STAINLESS STEEL)) and 1 RESEARCH (FREEZER GASKET (IF NOT PREINSTALLED ON DOOR))
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator door not sealing properly. Replaced door and gasket is sealing good. Complete
COOKTOP WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for burners not staying red hot when on high. Test unit and found unit working as designed. Unit is new unit with regulated elements. Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace missing shelves to unit. Replaced shelves. No issues at this time. Job complete
OVEN WHIRLPOOL WOC54EC7HW03 "Arrived on site to test unit for error code f6e4. Found bad Copernicus appliance manager. Replaced copernicus, tested unit, unit works good. Job complete"
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer buttons will not light up unit will not complete cycles - LOUD NOISE WHEN SELECTING START. Would not go into diagnostics. Tested control and it was faulty. Replaced control and is operating as designed. Ran calibration after new control was installed. No leaks detected. Job complete.
WASHER WHIRLPOOL WTW6200VW0 "Arrived on site for washer not advancing cycle. Performed diagnostics mode and found cold water valve not activating. Measured valve resistance on cold side and found failed valve. Inspected bearings and wash basket and found no signs of bearing failure. ; ordrng 1 W10364988 (valve)"
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise once again and getting condensation inside the control panel. Called Techline. Suggested Service pointer for noise issues. W11378591A. The condensation issue is from the wall ventilation issues. And the noise issue could also be the unit made on customer made bench as opposed to the unit having the manufactured riser. Got Sr#7728897591. Rescheduled with customer ; ordrng 4 W11113654 (pad)s and 1 W11401018 (NOISE KIT)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that the unit has been intermittently cooling and warming up. I tested temps in the FC=8 degrees and RC= 37 degrees. Checked both evaporators and both had good frost patterns. Ice maker cycled while present. Tested all fans in diagnostics and all are operating as designed. Thermistors checked good. Due to the intermittent issue, I removed and replaced the hv control. I found the condenser coils were dirty as well. Cleaned the coils and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on. Replaced console UI. Tested unit. Unit test good. No issues at this time. Job complete
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived onsite for broken microwave light in socket. After inspection found that not only was the light broken, the control also had a stuck relay. The on, full, half and off function would not work. Replaced control and lightJob complete"
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived on site to replace previously ordered parts for refrigerator. Found incorrect control sent for repair today. Ordering user interface as it comes with main control with software update. Also ordering evaporator wiring harness w/ sensors. All three parts will need to be replaced to complete repairs as well as update performed from service pointers. Office to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10878994 (UI AND MAIN CONTROL KIT) and 1 WPW10277799 (harns-wire)
REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site for refrigerator tripping circuit breaker. Customer stated that they had lost electricity and when it happened that a few breaker had tripped but was able to reset all but the refrigerator, breaker would trip with first 15 seconds of resetting. Powered unit at control and powered breaker on with no power to compressor. Found unit running. Connected compressor and monitored unit, found temperature dropped in FC by 12° in display. Called tech support and spoke with Kathy she recommended to replace breaker with upgrade arc fault if code in area or straight breaker. (Sr#7728897723). At time of service all tested good."
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site to install previous diagnosed part. Removed failed OWI and install new. Performed diagnosed mode and found no water getting to unit. Found water valve to unit in off position. Restarted diagnostics mode and monitored test operation. Found unit leaking at sump gasket and diverter. Will need to replace sump assembly to complete repair. ordrng 1 WPW10554963 (SUMP)"
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to inspect refrigerator not making ice and no water dispensing. The customer advised that the unit is not cooling in both compartments. When I went to test temps, I found the FC & RC sections extremely warm. I tested the unit in diagnostics and found all fans operating. When I tested the compressor in test 39, it never ramped up to speed. I tested amp draw to the compressor and found 2.98amps. The high line from the compressor to the condenser was extremely hot to touch and the suction line was room temp. I advised the customer of my findings and found that the sealed system components were covered under extended warranty. . I am ordering the compressor, both evaporators, non-dye drier, access valve, CNOTE-OIL-LESS GAUGES, CNOTE-2 HR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10865322 (evaporator) an
DISHWASHER MAYTAG WDF330PAHB2 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for refrigerator that was still not cooling properly after a prior main control repair for a defrost related issue. Upon arrival I found that the freezer still had a continuous defrosting problem and had ice build up all the way out past the outer wall of the freezer. I ran a diagnostics check test one through six to verify that the thermos serves in the fresh fruit and freezer section of both functioning fine and that the UI and main controller back were also sending power to where they need to be. I also verified that the unit could go into defrost mode indicating that the thermostat was opening and shutting as it needed to end to take me to Tips. Customer explained that they were had been the sameSort of ice formation on the unit prior to repair previously but that ice formation was never cleared and went away which would cause the units have a hard time defrosting as much ice as it was there so I went ahead and defrost of the uni
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge working . Found leaking from drain tube . Ordering drain . .; ordrng 1 W11084807 (extension)
REFRIGERATOR FRIGIDAIRE GLRT218WDS9 "Arrived onsite for the refrigerator not cooling. During testing found that the evaporator fan motor is no good not running seized up which caused the freezer evaporator to up to solid block of ice . Will need to replace evap fan motor, defrost thermistor. Will need 24 hours for the evaporator to thaw out so we can repair it. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected newly purchased washer not starting. Customer just moved into this older home 5 weeks prior to service visit.Put unit into diagnostics test mode and unit tested as designed without errors.Did notice unit laundry room light was flickering when unit was operating.Noticed the unit is plugged into a GFIC outlet and is causing the washers issues.Customer to call an electrician to repair the outlet.Recalibrated the unit and unit tested as designed.Job complete
WASHER MAYTAG MVWX600BW0 "Arrived on site for wash plate not moving . Found gear case has dropped and tore belt up and cut a hole thru guard .will need gear case, cam kit ,belt ,belt guard , hub . May need actuator and motor .
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and tested the ice maker on test #56 and it showed no error codes E0. Tested temps in the FC=5 degrees and RC=41 degrees. Tested the ice maker harvest in test #57 and it harvested as designed. I found no water in the tray. I tested the fill tube in test #45 and the ice maker tray filled with water. I cycled power to the unit to reset the controls. Unit is operating as designed. Customer requested this tech LSO if they needed future service. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, inverter, dryer, and coupler and laced unit in a vacuum. Was able to get the unit to stay in a 30 inch vacuum for seven minutes. Charged unit and unit pressures got to 135 psi and -1 psi. Unit is cooling and working as designed. Call complete."
REFRIGERATOR WHIRLPOOL KRFC400ESS00 "Arrived on site for water issues. With filter installed weak water flow diagnosed a defective filter head,installed a new filter head checked water connections no leaks,tested water dispenser unit working as designed.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in fresh food evaporator causing higher than normal temperatures in freezer compartment. Evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Also recommending changing user interface and main control to ensure no cycling problems. Office will need to set a return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to follow up on buzzing oven. As soon as unit turns on you can hear a buzzing vibration. CAlled tech line and spoke to Chris who said to pull unit out and test the rear power cable to see if its rattling on cabinet. Pulled unit out and vibration still present. Removed top panels and used several sticky pads to like the blower fan and surrounding contact areaS. Noise seemed to be gone. Once I put the panel above the fan on, noise came back. Added additional sticky pads to bottom of the panel and noise was reduced to almost gone. Reinstalled in cavity and noise remained low. Called tech line and spoke with Robert SR7728903112. Documented the noise and resolution and confirmed that if the noise returns there has to be a bend in the cabinet somewhere hard to find, since everything close to the fan is insulated. Call complete."
WASHER MAYTAG MVWB865GW0 Arrived on site to install previously diagnosed UI panel due to button being stuck internally. After installing the new UI I was able to run multiple tests back to back in Missouri that the UI is no longer beeping randomly as it was prior to repair unit now functions in both normal mode and test diagnostics exactly how it should be in there and no new error codes that have popped up. Unit functioning as designed call complete
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer drum out of balance. Opened lid to inspect suspension rods, look good. Applied pressure to drum, good resistance. Ran diagnostics, no error codes stored. Put unit in auto test, all passed. Ran calibration test. Ran low spin, high spin and agitation individually with no issues. Checked under unit for signs of ware on gear case, no grinding sounds or signs of leaking oil. This is not a constant issue. Instructed customer on proper loading and cycle selection."
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and inspected washer leaking from the valve area.Confirmed the complaint and found the valve defective.Removed and replaced it.Reassembled it and unit now works properly.No leaks detected at time of service.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site and found unit cooling and making ice. Freezer at 0 degrees and fresh food at 36. Ran test 4 and inspected compressor and 3 way valve. Found all functioning properly at this time. Instructed customer that if the sound returns to please contact office and leave unit plugged in so that I can come by same day to identify the failure
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite for dishwasher not operating. Upon inspection I found the clean light stuck on and I had a hard time putting the unit into diagnostics the control panel is very worn out. Once in diagnostics the unit filled with water but would not push the water through the spray arms when called for. I also noticed the heating element. I am recommending replacing the control (WPW10285179) the sump and motor (W10806701) the console (WPW10175241) and the heating element (W10518394) ; ordrng 1 W10518394 (heater) and 1 WPW10175241 (panel-cntl)
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave MAKING CRUNCHING POPPING NOISE WHEN THE TURNTABLE IS MOVING--UNIT WAS CLEANED AND IT STILL DOES IT. Ran microwave with a cup of water for 20 seconds. Heard the noise. Installed new roller and noise went away. Removed roller to check for surface areas that may be raised. Found a 1 1/2 inch scratch that was extremely hot to the touch in the path of the roller. This heat melted the wheels on the first roller. 2nd roller didnt make noise because it hasnt melted the wheels. Ordered cavity paint for touch up to seal the scratch and contain the heat.Please advise on how long the paint will need to dry before installing roller and glass plate. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w)
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Rock on site for a fridge raider that was leaking water and dump all of the freezer door to shut all the way. Upon further inspection I found that freezer drain line was clogged water backflow and not allowing the freezer freezer freezer which then led to the door not shutting all the way. I was able to keep frosty clogged drain line and made sure that the unit was ceiling shop whenever the freezer door would be closed and everything is functioning as needed. I also found that with the water dispenser issue that the customer stated she was having was because of the fact of the reservoir filter head assembly was sealed shut and not allowing water to pass through the filter like I needed to so I replace the reservoir head assembly and retest of the dispenser unit is now working as designed with no leaks before during or after repair call complete
RANGE WHIRLPOOL KFGD500ESS00 "Arrived on site and inspected range and found bake ignitor in top oven has failed..; ordrng 1 WP7432P143-60 (igniter- b) and 1 WPW10324738 (igntr-oven)"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new separator and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range noise every 5 minutes in oven. Ran temps in oven. Oven is cycling through temps as designed. No calibration needed. Explained to customer that the noise is the burner kicking on and off in order to stay in range of the desired temperature. She listened to the oven igniting and confirmed that was the noise. Job complete.
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to follow up on range not heating after convection fan assembly was installed. Found breaker was not tripped, and had 240V at the terminal block. Tried all 3 elements and got no heat and no fan. Couldnt hear the relays click on the control. Replaced control. As soon as unit was plugged in heard a pop from the convect area. Convect element is bad and caused a short, likely also frying the control. Reordering convect assembly, control, main harness, and Ui console as well. This should resolve all issues. Office to schedule when we have shipping for convect assy.; ordrng 1 W11084243 (cntrl-elec) and 1 W11196719 (harns-wire) and 1 W11414552 (CONVECTION ASSEMBLY )"
DRYER WHIRLPOOL WED8620HC "Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the dryer making a rattling noise. I gained access to the interior of the dryer cabinet and found marks on the chassis from rattling. I followed service pointer W11378591A. I also found the belt frayed and the guide wheels out of round. I installed a new belt, guide wheels, and tension pulley. I reassembled the unit and tested It. I had the customer confirm the noise is gone. Job complete."
RANGE KITCHENAID KSEB900ESS3 Arrived onsite for the range aqua clean not working properly. Ran diagnostics and found no issues with the oven. Oven does not have a latch to lock door in place during cleaning cycle oven is not equipped with the latch. Tested aqua clean function and it works good. No issues found at this time. Complete
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace control panel. Replaced control panel. Tested unit. Unit test good. No issues at this time. Job complete
DRYER MAYTAG MED7230HW0 "Arrived on site to Inspect dryer for lint screen light on. Replaced thermistor per last visit and tested for functions, all functions returned. Dryer worked correctly. Complete"
RANGE AMANA AGR5330BAB3 Arrived onsite for LF burner not igniting. Igniter not sparking. Module is sending signal to other igniters. Need to replace LF igniter. Ordering cap just in case. Office to reschedule. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209656 (igntr-surf)
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose washer that his previously had multiple gear cases and other parts installed and are still making a squealing noise whenever he goes in the spin. Upon arrival I put the unit into a diagnostic mode and ran a spin test to verify the noise was still continuing. At that point I found that the noise was coming from the gear case and I call tech line and tech line walked me through narrowing down and verifying the gear case was the calls by removing the inner tub and running the unit in a spin cycle tech line was able to listen and verified if your case was also bad and they had suggested that instead of ordering the part from a vendor that we order a new gear case directly from whirlpool itself in order to resolve the issue. Tech line gave me the part number to the gear case that we need as well as the new substitute Part number. Whirl pool tech line advise that they were going to ship the gear case with next day shipping but stated that
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of unit making noise when dispensing water, found failed water valve, ordering valve. ; ordrng 1 WPW10420083 (valve)"
REFRIGERATOR KITCHENAID KBSD608ESS01 Rived on site for a refrigerator causing ice formations around the ice bucket in the freezer and temperatures dropping on the -19°. Upon arrival I called whirlpools tech line to get further instructions on how to proceed with the issue. What I found was at the little ice door flap that allows Weiss to dispenser the door does not seal properly lower patio to get up inside the ice bucket. Andy with awful text line also specified that this unit has a max ice default mode that is triggered whenever the ice bucket has sense of the bucket is not full and will put the max ice mode into affect causing the freezer to get down -10° or lower until the iceberg is for whirlpool stated that customers should probably try to use less ice and give it time to leave the max ice mode in order to allow the freezer to stay around the 0° Temp that it is set to. Want me to order a new door Shootin motor and return on September 30 to complete the repairSR# 7728899705 ; ordr
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer washing issues and found the valve is defective, not allowing enough water into unit to start a load.Removed hoses and verified the water pressure is good.Ordering valve to complete the repair. ; ordrng 1 W11210459 (VALVE)"
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site to test unit for not making ice. Found when I jumped ice maker from t&h ice maker was operating as designed. Ice maker was empty but while running diagnostics I did receive sufficient water. Ran diagnostics on ice maker optics. Found pattern of optics flashing twice and one second delay on step 1, step 2 and 12. Needing complete ice maker assembly and wire harness for precautionary measures. Also needing W10757851(optics). ; ordrng 1 PrTSRESEARCH (ICE MAKER WIRE HARNESS) and 1 W10757851 (optic bd set ref) and 1 WPW10277448 (icemaker)"
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for a range that is tripping the breaker when its plugged in and the electrician thinks its a short in the cord. After inspecting the wire harness I found L1 & N at the ignition module had been pinched between the rear cover and a stand off plate thats under the module causing the short to ground. I isolated the two wires and powered the unit. I found the cooktop ignitor all sparking with the burner valves in the off position. I suspect the module is causing the issue but will bring the switch harness also JIC. Ordering W10580230 harns-wire, WPW10475149 module-spk, & W10478601 harns-wire. Office to RS.; ordrng 1 W10478601 (harns-wire) and 1 W10580230 (harns-wire) and 1 WPW10475149 (module-spk)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found error codes F4E3 wash motor not running, F7E1 no heat. I ran the unit through the a diagnostics cycle and found the unit filling but the wash motor not activating. I could hear the motor humming but no spray action. I checked the voltage to the wash motor and found it had good voltage. I advanced the unit to the drain and heat cycle, the unit drained and the heating element activating. the pump and motor assembly W11085683 are already on order. The office will reschedule when we have the part. I call tech line and spoke to Austin, I advised of the situation, I got sr # 7728897477. Techline advised there are no known issues with the part and to replaced the sump and motor again. ; O-emld tckt"
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher needing a previously diagnosed Ui and main control. After installing the necessary parts I was able to run a diagnostic test on the unit and try the fill agitating and draining cycles to see if everything was functioning that is when I found out that the drain pump itself is now receiving proper voltage down to it but internally the motor is stuck and allowing the drain pump directly drain the water out and its causing the drain pump to overheat. I found that the drain assembly kit that we were sent with is not fully completed and is only a portion of the circulation pump itself not the actual drain motor we will need to re-order a new drain motor and office to rescheduled due to Park being PSP; ordrng 1 W11412663 (DRAIN PUMP)
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer not getting the clothes clean and very wet when its finished like its not spinning. I checked stored error codes and found an F3E1 & F5E3. I found the door lock working as designed. I ran a bulky sheets cycle and found when the unit was in sensing mode and the tub was almost to the proper water level the machine would turn off and the water would drain out. I found a cut in the pressure switch hose at the back of the control panel. The hose will need to be replaced. Ordering pressure switch hose.; ordrng 1 WP353244 (pressure switch hose)
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for a dryer that steaming up the user interface and dripping out of the sides. Inspected unit and work area. Found lint buildup all over the door gasket potentially causing this issue. Went ahead and replace the door gasket and added some silicone around the edges of the door seal. I called Techline and spoke to TJ SR# 7728896760. He advised that at this point, there has been no known issues of this problem. He advised that replacing the door gasket should be sufficient for repair and to have th customer callback if further problems persist. He advised to make no other repairs. Call complete."
WASHER WHIRLPOOL WFW7540FW "Arrived on site and inspected washer and found saved error code F31, attempted to clear error code and set washer into diagnostic cycle to unlock door but drain continues to run and door will not unlock. Dryer is stacked on top of washer and washer is also on a raised floor 6 inches tall. Attached One picture. Will need to return with two technicians in order to remove dryer to access washer.; ordrng 1 2TECHS and 1 W10723823 (hose) and 1 W10831586 (trap)"
DRYER WHIRLPOOL WED5300SQ0 Arrived on site for dryer that was not heating properly. Upon arrival I checked for proper 240 V supply from the power outlet and confirm that it was functioning as designed by then remove the back panel the dryer and immediately found at the high limit thermal cut off device had pretty much all but vaporized to a Chris behind the dryer and had burned about 2 1/2 to 3 inches of wiring around that thermal cut off use which would require a full harness assembly rebuild plus a new thermal cut off due to the amount of damage and issues with the dryer
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and inspected freezer door frozen shut.On previous visit, the customer advised they ordered a gasket from another company and the gasket never formed properly to the cabinet.This caused the ongoing issue of frost and door sticking shut.Ordering W10407216 freezer door gasket grey.Needs more work ; ordrng 1 W10407216 (GASKET DOOR GREY FREEZER )"
RANGE GE JB255DJ2WW Arrived on site for range that had damage wiring underneath cooktop area. Upon arrival and further inspection I was able to verify that all four of the receptacles to the burners up top on the cooktop are all starting to melt and burn away and damage wiring connections. I also verified and found that three out of the four infinite switches are not sending the proper 240 V to each burner like it should be and they fluctuate between 7 V and 120 V. The only infinite switch I found fully functioning was the back right 6 inch burner infinite switch. We will need to order and return with the three infinite switches that are needed as well as the four receptacle blocks. Office to reschedule after getting authorization from American home shield; ordrng 1 UNKNOWN (AHS AUTHO REQUIRED ) and 3 WB24T10029 (inf sw control 1500w)s
DRYER WHIRLPOOL MEDB835DC4 Arrived on site and inspected dryer AF error code and put the unit in diagnostics mode and verified the F4E3 - Restricted Airflow error.Cleared the code and ran unit and got 241/121/120.Customer has massive lint buildup inside the unit and also in the ventilation system.Customer will contact Fort Hood housing to get ventilation system cleaned so unit operates properly.Job complete
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer still leaking and making a banging noise . Found clamp loose , replaced clamp and corrected banging noise . Found dispenser is leaking . Ordering dispenser . Call to set return .; ordrng 1 W11465533 (DISPENSER )"
WASHER WHIRLPOOL WTW5610XW2 Arrived onsite for washer not spinning and poor wash. Upon inspection I found the gentle agitation was not engaging. In high spin The gearcase sounded scratchy I inspected the bottom of the unit and drive system. I found very small amount of gearcase oil around the inner walls. The cam and pulley looked good. I recommended replacing the gearcase and drive system customer wanted to try the cam and shifter first and see how the unit operates. After replacing the cam and shifter I found that the drive motor was having intermittent failures and was extremely hot to the touch.
WASHER WHIRLPOOL CSP2940HQ0 "Arrived on site for dryer not starting cycle. Inspected unit and work area. Found door switch broken (see SD-Pic). Jumped door switch and tested operation. Found unit starting and heating. Will need to replace door switch to repair. ; ordrng 1 WP3406107 (DOOR SWITCH )"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed UI and control damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Arrived on site for no cool. Pierced low side pressure reading +30 diagnosed a defective compressor. Replaced compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
OVEN KITCHENAID KDRS483VSS00 Arrived on site and tested operation. Unit pre heated to 350 and broiled properly. Verified door switch operation and that the hinges are closing door. Unit tests good. Found sound had been turned off to key pad. Turned sound back on so that the inputs can be heard to know they were selected. Job complete
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator with LEDs not working. Found failed LED module. Replaced module and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WINE COOLER WHIRLPOOL WUW35X24DS02 Arrived onsite for unit giving CL error code. Unit was not giving error code when looking at unit at the moment. Error has to do with replacement of the PCB board. Want to go and order part. Rescheduled with customer. ; ordrng 1 W11298786 (cntrl-elec)
WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
OVEN KITCHENAID KOST100ESS00 "Arrived on site to diagnose oven giving off Smokey / chemical odor. Ran unit up to 400 degrees and Let sit. Saw grease drip and burn off of the racks, and some small grease spots on broil element. Did not see anything out of the ordinary, unit smells normal and there was no smoke present. All looks like its working as designed.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site to install previously diagnosed evaporator cover. Removed failed part and replaced with new also turned temperature knob for Freezer to max to keep less cold air going to RC. Tested unit and all operations are normal. No water leaks present at time of service.
FREEZER WHIRLPOOL WRS315SDHZ05 "Arrived onsite for refrigerator not dispensing water or making ice. After inspection found the valve not energizing when calling for water. Replaced valve, tested unit and water to the dispenser was restored. Ran a forced cycle on the ice maker and filled with water as designed. No leaks present at this time jibe complete."
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to install previously ordered parts.With TGs assistance, we removed the unit and replaced the magnetron, capacitor and diode.Tested the unit with the 2 minute water cup test and unit now heats.Reinstalled the unit.Job complete"
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for ice maker not dispensing ice. Ice maker was dispensing ice when I arrived. Removed ice maker and found that ice was forming in blocks instead of cubes. Ice maker is faulty. Removed frost build up inside door and ice bucket. Installed new ice maker. Job complete.
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for not spinning correctly, upon inspection found no issues during high spin or any part of cycle, noise was coming from back drain hose tapping wall. Fixed hose and tested, no noise present. Complete"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and inspected dishwasher and found no power showing. Found loose harness at control board and after correcting still found no power at terminal block. Found light switch above counter connected to dishwasher is upside down and after resetting breaker power has been restored and dishwasher will complete a diagnostic cycle. Could not go over instruction for wash and dry expectations, homeowner should run hot water to its highest temperature before starting dishwasher. Maintain rinse aid in dispenser and if using pods please put pods in lower left-hand corner to have more contact time with incoming hot water. Job complete"
WASHER MAYTAG MVWC565FW1 "Arrived on site and found washing machine is in a small massage parlor. They have been using non-high-efficiency detergent in the washer. Sent pictures to CS. Found gear case is leaking oil.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite for refrigerator leaking from bottom. Upon arrival found it evaporator drain was clogged causing unit to keep water after defrost. Cleared clog found small food particles causing clog. Cleared and tested all tested good.
REFRIGERATOR FRIGIDAIRE PHSC39EESS0 Arrived on site for refrigerator thats not cooling properly in the refrigerator section. Inspected unit and work area. Customer advised that the freezer is working fine and that they are making ice but that the refrigerator section has been sitting around 50 to 55° over the past few days. He did advise that they had another technician come out a couple months ago who replaced his gasket. Found unit sitting at 45°F and found the new gasket not seated properly on the right hand side and not making proper contact with the frame. Used heat gun to form a better fitting. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDHW02 "Arrived on site and for a return visit to inspect items still freezing in deli drawer.On my previous call I called techline and was told to block off a small portion of the air flow coming directly into the drawer.On this date,I blocked off more of the airflow and was advised to replace the thermistor W10316760.Ordering W10316760.Freezer temperature was 5 degrees, set on UI at 0. Office to reschedule the appointment.; ordrng 1 W10316760 (THERMISTOR KIT)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator freezer upper drawer was not installed correctly. Took top drawer out and installed it correctly and it tested good. All functions tested good. Complete
WASHER MAYTAG MVW7232HW0 Arrived on site for washer tangling clothes. Tested and inspected unit and called tech line and spoke with Andy (SR# 7728886347) made aware of what was done and found. Was instructed that issue is with motor or gearcase. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10734521 (slider) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11423759 (GEARCASE )
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not defrosting, replaced lower fan motor and all wires, replaced control board and UI, no problems found. Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test for damaged control panel, test unit found control panel damaged, opened box with new control panel, new control panel is damaged, need to order new control panel, office to reschedule.; ordrng 1 WPW10733627 (CONTROL PANEL)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 site to repair previously diagnosed magnetron Fuses sensor as well as the door interlock system assembly. After installing all previously diagnosed parts I was able to retest the unit and found the unit is now functioning as designed with no flaws call completeSr# 7728881846
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for sealed system repair. I gained access to the evaporator and found the cap tube and only one coil with frost. I gained access to the dryer and found 55 psi at the dryer, and the compressor building pressure. There is a restriction at the evaporator. I installed a UI dryer and the access port. I removed the failed evaporator, and ran a sweep charge through the system to clear out any possible restriction. I installed a new evaporator. I put a charge of 5.5 oz of r134a. I monitored pressure and they look good. I left the unit running, and found a full frost pattern on the evaporator. Unit is working as designed. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts to resolve flooded deli control. Replaced Ui, deli control and drawer, and harness. Retested and everything is now working as designed. Customer had gotten rid of water once this week and said unit worked when water was out. All is now working as designed. Call complete."
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not coming on. Found timer shaft to round it out and new knob not accurate in position. Replace timer assembly and tested unit. Found all is functioning properly at this time.Parts
WASHER MAYTAG MVWB955FC1 Arrived on site to install new valve. Found filter screen had debris blocking water flow. Removed blockage and purged cold water and hot water lines to fully clear out. Tested operation and found unit working properly. Job complete
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range oven not heating and oven light not working. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer not spinning tested and inspected unit and found control not calibrated from prior repair. Recalibrated and tested unit. Found all operations are normal. Instructed customer on loading unit and soap usage. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not drying and vent leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tested amp draw at the element and got 7-9amps during wash and drying cycles. Found customer is using rinse aid, but was not in the beginning as they advised they were not using it when they first moved into the home, but since using it, the drying has gotten better. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge raider thats not making ice. Inspected unit and work area. Customer advised that they had a repair done for the same issue two months ago and the technician had advised them that one of their wires had split so the wire was spliced back together and taped. Checked wiring underneath door and could not find where wire had been spliced. Ran unit through diagnostics in the harvest mode and the unit would not turn on. Removed icemaker cover and tested voltage going to the icemaker. I was not getting very good readings with my multi meter. Replaced icemaker assembly and tested unit again. Still have the same result. Spoke to SW and was advised to check the harness underneath for resistance. Added a wire clamp onto both connectors and wrapped the clamp and connectors in electrical tape. Plugging it back in and tested unit in diagnostics. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for same compliant unit stopping cooling. At time of visit unit running and cooling,evaporator fan running. Replaced main control,possibly unit not exiting defrost cycle."
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found all functions worked in icemaker, Fill and harvest complete, fan blows slow, replaced icebox fan, lowered fridge temp. Complete"
WASHER MAYTAG MHW5100DW0 Arrived on site for washer that was not turning on and also turning on by itself at random. Upon arrival I found that the user interface was not being supplied the 12 DC volts that it needed from the main control even though the main control was giving 120 V from the power outlet. I replaced main control retest of the unit and found that everything is functioning as designed with no error codes and the UI responded to input. Call complete
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previous diagnosed parts. Removed failed burner and cap, installed new. Tested operation. All tested good."
DISHWASHER MAYTAG MDBH969AWB2 "Arrived on site and inspected dishwasher and found unit had several rapidly flashing lights and wouldnt allow any type of operation or testing.Through my visual findings the unit has multiple failures such as UI or panel control, caked up hose that leads to disposal, massive debris in hose, which is preventing the unit from draining, dispenser is broken and wont close properly, door latch is defective.All previously ordered parts will use on return visit when Im able to properly diagnose the unit.I even powered the unit ff and on several times and flashing lights continued with no specific failure patterns.Unit had standing water which had been inside for quite sometime.; ordrng 1 RESEARCH (LONG DRAIN HOSE THAT LEADS TO DISPOSAL ) and 1 WPW10199696 (DISPENSER ASSEMBLY ) and 1 WPW10254839 (PANEL CONTROL (UI)) and 1 WPW10404409 (LATCH ASSEMBLY )"
DRYER GE GTD75ECPL1DG Arrived on site to check dryer for loud operation. Found rear bearing rubbing on rear panel causing grinding noise. Disassembled dryer and tightened rear bearing and reshaped rear panel. Lubricated idler wheel and bearing. Reassembled dryer and all sound and functions check good after repairs. Start button must be pressed towards bottom for consistent response. All Linton cleared from dryer. Job complete.
OVEN WHIRLPOOL WFG525S0HV1 Arrived on site and tested operation. Cleared fault and tested function. Found unit will operate for short time then error returns. Unit will need new control to repair. Office to schedule return services due to part availability ; ordrng 1 W11317846 (cntrl-elec)
ICE MACHINE KITCHENAID KUIC18PNXS3 "Arrived on site for failed pump,crack in pan. Replaced external drain pump,pan and drain pump,ran diagnostic water filling pan no leaks,water drained checked tubing in back no leaks unit passed all diagnostics
REFRIGERATOR KITCHENAID KRSF505ESS "Arrived onsite for unit having frost buildup up in refrigerator. Looked at unit. Found frost buildup in refrigerator where evaporator scroll is located. Told customer to allow unit to de thaw for 24 hrs prior to return for service.
MICROWAVE WHIRLPOOL KMHS120ESS09 Arrived on site to diagnose a microwave with a lightbulb that is not able to be removed. Removed shipping adhesive from bulb and replaced bulb. All is working properly at this time and no further repairs are needed.
DRYER WHIRLPOOL WED5620HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the element not glowing during any cycle, replaced the thermal fuse and both thermal cutoff with no change in heat, will need a moisture sensor. Office to reschedule ; ordrng 1 8577274 (SENSOR )"
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for a failed compressor. Removed defective compressor,installed a new compressor and non uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
REFRIGERATOR KENMORE 253.7787251 Arrived on site and inspected refrigerator not cooling in refrigerator compartment.Confirmed the complaint and found the evaporator motor was not coming on and defective.Removed and replaced it and unit tested as designed.No leaks observed..Job complete
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure, I removed and replaced the gearcase and clutch and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for a washer that didnt spin and now will not unlock. I tried to cancel the lock and it would not open. I entered diagnostics and checked stored codes and found an F2E1 & F7E1. I entered manual diagnostics and unlocked the door. I found the belt off the drive. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for humming noise, test unit, found small debris in drain motor, cleared drain motor, tested unit, unit works correctly, no noise found at this time, job complete."
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator leaking water. Inspected unit and work area. Added water to drain pen and water leaking from front. Found drain pan mounted to bottom of unit and will need to tilt back to replace. Will need 2nd man to replace. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (2 MAN)
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washer having error code F3-E1. Inspected unit and work area. Manual unlocked washer and had customer remove the clothes. Performed diagnostics mode and verified error codes. Found error code F8-E1 analog pressure control switch , F8E3 overflow condition and F0-E1 load detected durning cleaning cycle. Inspected analog pressure switch hose and checked terminal connection to control. Measured voltage to analog pressure and found 5 volts DC. Found failed pressure switch. Removed failed pressure control and installed new. Cleaned door bellow drain. Added clothes to unit and tested unit. All tested good, no water leaks detected.
OVEN JENN-AIR JJW3430IM00 Arrived on site for erratic heating . During temp checks unit would erratic cycles . Ordering console . Will also replace control and sensor .Call to set return ; ordrng 1 W11342584 (CONSOLE )
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site and inspected refrigerator and found both sections are at 70 degrees. Replaced start device Compressor is hot to the touch and start device is tripping every few seconds. Spoke with LM a new compressor will be needed.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator)"
DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site to test unit for unit leaking, test unit found leak coming from diverter motor when unit was in use, l replaced sump and motor, test unit, unit working correctly, no leaks at this time,left old sump and motor with customer, job complete."
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating. Upon arrival checked voltage found voltage was good. Tester element found element was bad, replaced element and tested unit tested good. Job completed."
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for fan to unit not running on high. Tested unit. Found that control board was not responding. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that was not turning on and getting power. Upon arrival customer stated that they attempted to reset breaker and couldnt find anything wrong with it. I checked voltage from the outlet and it was receiving the 420 V I then attempted to test the DC voltage from the main control to the UI which shouldve been giving five DC volts and it was not sending any power at all. I attempted to replace the main control and in the process I found that one of the harnesses underneath the main AC you control was broken off of the board we will need to return with a main harness in order to resolve the issue as well as the main control; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire) and 1 W11449075 (HARNESS NTC )
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found control panel not operating properly and stuck key error saved in control. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11162732 (PANEL)