We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Moody, TX 76557
David Z
Job Details: 12/12/2022
"Arrived on site to follow up on refrigerator making a knocking / ticking sound when running at times. On arrival customer advised the noise was present, and I confirmed. Could hear a fairly quiet ticking / tapping coming from the rear of the unit in the cabinet. I removed the unit and taped down the tags and tape that can knock on the cabinet when fan is blowing. I also applied mastic to the dryer area. After putting the unit back in position I could not hear any other abnormal noises. With my head close enough I can hear what sounds like refrigerant moving through the yoder loop / evap area, which is a normal operating sound on this unit. Called findings into techline who has no additional repair recs, and finds noise within normal operating limits. SR 7734892312. Unit working as designed at this time. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 12/12/2022
"Arrived on site to inspect wall oven timer not working. Upon further inspection, I found the unit connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E0. Following tech sheet, I tested the unit and found the control panel needs to be replaced. I removed and replaced the control panel and assisted the customer in reconnecting the unit to WiFi on their phone and not the iPad. Tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78735
Kevin
Job Details: 12/12/2022
"Arrived on site and inspected dryer and found it is not heating. Disassemble dryer and found harness to motor is not connected. After resetting connection dryer is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WED5100HC2
Near Killeen, TX 76542
Tyler
Job Details: 12/12/2022
Arrived on site for washer not working correctly. Upon arrival confirmed issue but found no errors. Found actuator wasnt fully adjusting between agitation/spin and leading to cam not setting right in either position. Replaced actuator then reassembled and tested unit. Found washer working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 12/12/2022
Arrived onsite for display not operating correctly. Upon arrival inspected unit and the UI display is partially out. Need to replace UI. Replaced UI and test unit unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Maurice R
Job Details: 12/12/2022
Arrived onsite for MW light not working. On inspection I found that the 5 volt regulator w burnt on the control board. Installed the new control board and the light started working. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78626
Vincent
Job Details: 12/12/2022
"Arrived on site for refrigerator sealed system. Gained access to compressor and recover refrigerant I pierced the dryer and no refrigerant came out. D-braced the condenser, dryer and compressor installed all 3 new. Braced everything and checked for leaks and no leaks where found. Charged the system and unit is now operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Austin, TX 78703
Wesley
Job Details: 12/12/2022
Arrived onsite and repaired unit lighting issue by replacing the door switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manchaca, TX 78652
Luis
Job Details: 12/12/2022
"Arrived on site. Removed compressor cover found traces of dye in drain pan and drain tube,low side pressure reading -25,removed evaporator cover found traces of dye on evaporator. Suction line has bent crimped tube coming out of liner wall call tech support sent pictures to tech support information being sent to product review team SR#7735254310"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/12/2022
"Arrived to inspect display issue. I found the unit was difficult to reset from control lock. The customer had already cycled the power and when I tested, it worked as designed. I advised the customer with operating procedures and tested. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Bruceville-Eddy, TX 76524
Jonathan M
Job Details: 12/12/2022
"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised they had run a load of rugs through their washer and it never drained out and they have not been able to drain out the water since. Did confirm the customers complaint and checked underneath the washer. Found rug debris lined inside of the Tub and drain hose causing a clog. Removed the excess debris and tested the unit. The unit began to drain and operate as designed. Advise the customer against running rugs, blankets, or comforters due to issues balancing and issues such as these. The unit is now working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Leander, TX 78645
Kimo
Job Details: 12/12/2022
Arrived on for a dryer that well lose power from time to time. Upon arrival I found that the unit had no power. I checked the breaker and found that it was on and then checked power at the wall and found that there was good power there. I continued my checks and found a loose connection and the Terminal block I corrected the and found that the unit now had powers i the ran a quick dry cycle but found that sometimes the start button would not respond. I then checked for codes and found a code for stuck buttons stored I then replaced the console and tested unit and found unit operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Paul
Job Details: 12/12/2022
"Arrived onsite for a refrigerator that is making ice now but not a lot. The customer stated the unit drops one, maybe two batches of ice a day. I tested the FC temp and it was at 0 degrees. I tested the icebox temp and found it at 7 degrees. I ran the harvest and fill test and both passed. I ran the fan test and found it working the first time I tried it. I tried it two more times and the fan would pulse starting up and slowing down. I replaced the fan and the main control. I tested the unit and the fan is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Blanco, TX 78606
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for squeaking noise, tested unit found ceased idler pulley and worn out belt, replaced belt and pulley, tested unit unit running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a microwave that isn't heating. Found capacitor failed again and due to multiple failures customer is replacing unit.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Holland, TX 76534
David Z
Job Details: 12/12/2022
"Arrived on site to follow up on ice machine that was overproducing ice. Tested bin thermistor and found it stuck at 4800 ohms, and not moving when submerged in ice. Replaced with new bin thermistor and verified resistence is where it should be. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manor, TX 78653
Matthew
Job Details: 12/12/2022
Arrived onsite for washer 3/2 pressure system fault code. Upon arrival inspected unit. Found unit unplugged. Power unit and found drain pump activated and unit errored out. Could not put into diagnostics. Pressure hose was good. Replaced control. Calibrated and tested. Ran pressure sensor test and all test passed. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78737
Luis
Job Details: 12/12/2022
"Arrived on site for no lights. Diagnosed defective leds,replaced defective led modules,all leds working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wimberley, TX 78676
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for not advancing in cycle,tested unit found lid lock not engaging, replaced lid lock and tested, lid lock is now engaging but motor is just humming, inspected under unit and found failed capacitor leaking oil, replaced capacitor from truck stock W11395618, tested unit unit now functioning properly no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78731
David S
Job Details: 12/12/2022
"Arrived on site for fridge filter head leaking and food freezing in the fresh food section. I inspected the unit and work area. I found the thermistor for the fresh food section is the plastic one. According to techline it needs to be replaced with a brass thermistor. I replaced the thermistor, the filter head and cover. I reassembled the unit and found the filter head no longer leaking. The unit is working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Bastrop, TX 78602
Joe Z
Job Details: 12/12/2022
"Arrived onsite to install previously ordered parts. Replaced control, and UI. Test unit by running a diagnostics cycle and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to test unit for left front burner not igniting right away. Test unit and cleaned burner test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Leander, TX 78645
Kimo
Job Details: 12/12/2022
"Arrived on site for a refrigerator with ice buildup in refrigerator section. Upon arrival I found that the was ice buildup on the evap. I also found that the thermistor was corroded I replaced the thermistor, fan scroll, sealer,ui, and control. And advised customer to manually defrost the refrigerator to get the rest of the ice on the evap. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Buda, TX 78610
Andrew
Job Details: 12/12/2022
"Arrived on site to test unit for console acting erratic. Found console not receiving proper voltage from j2-1 to j2-3and4(3.8vdc). Replaced board and voltage is now correct but console not responding. Replaced console, unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78756
Wesley
Job Details: 12/12/2022
Arrived onsite for long wash times complaint and not spinning out the clothes enough and found unit is operating within design specifications with no error codes. Customer not happy with long wash times. Called techline and spoke with Steve. No repair recommendation. Advised that customer should reach out to customer care for a solution. Sr#7735256613
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/12/2022
Arrived onsite for 8FE0. On inspection found that the upper fan was a little out tolerance to the lower fan and the new fan. Installed the new fan on the upper oven and a new control board for the upper oven. Oven temperature were 25? hotter then what the oven was set for. I did a calibration of 30? on the upper oven and 25? on the lower oven. Customer said that she was burning the food.
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near The Hills, TX 78738
Kevin
Job Details: 12/12/2022
"Refer call back to Whirlpool, Arrived on site and found new grate feet are different from originals and will not stay in grates without silicon. Customer wants original ones, spoke with tech line and there is no way to get different ones and new grates would not change issue. Job complete 7735253902"
We serviced a
ROPER WASHER
Model RTW4516FW0
Near Temple, TX 76501
David Z
Job Details: 12/12/2022
Arrived on site to diagnose washer that was not finishing cycles. Tested unit and found it was locked in spin position on the cam and would not shift to agitate. Replaced control / cam / shifter to resolve. Cam had some belt makrs on it and was squeaking. Tested unit and verified all working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/12/2022
"Arrived to inspect no water. I found the inlet line was pinched and after correcting and re-routing, the issue was resolved. I allowed the unit to fill and flush and then fill for production and all operations were present and the unit filled to the correct level. No leaks observed during service. Warranty applied to service."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78753
Wesley
Job Details: 12/12/2022
Arrived onsite and found the door switch had failed. Replaced switch with part WPW10569603. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Leander, TX 78641
Kimo
Job Details: 12/12/2022
Arrived on site for a refrigerator that is having ice production issues. Upon inspection I found that the ice maker was stuck upside down. And it would not reset. I replaced the icemaker and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 12/12/2022
"Arrived on site to inspect wall oven not reaching set temps. Upon further inspection, I placed the unit in diagnostics and checked for for codes and found none. Unit is in a new home and not connected to WiFi yet. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 383 degrees. My next five readings were 394, 337, 395, 319! 370, 349 for an average temp of 354.0 degrees. Assuming the temps were previously tested with either a round metal thermometer or infrared temperature tester would have been the incorrect way to test. Per the manufacturer, the unit must be tested using a multimeter with thermal coupler and must take 3-5 readings after preheat. No repairs needed for this unit as it is operating as designed. New owner will need to download the whirlpool app on their phone and follow the steps in connecting to WiFi. Job completed."
We serviced a
WHIRLPOOL DISPOSAL
Model KCDS075T2
Near Wimberley, TX 78676
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for no operation, tested unit found overload switch tripped on disposal, reset switch, unit is now running as designed, job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Dripping Springs, TX 78620
Andrew
Job Details: 12/12/2022
"Arrived on site to test unit for microwave taking long to heat items and oven not heating properly. Tested microwave for 1,2 and 3 minutes with no issues. Unit is working as designed. Tested oven to 350 and found oven sensor temp reading and internal temp to be the same. No current issues. Job complete."
We serviced a
KITCHENAID WINE COOLER
Model KUWR214KSB00
Near Austin, TX 78746
Scott
Job Details: 12/12/2022
Arrived on site for dented door . Replaced door and no other issues found . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near The Hills, TX 78738
Kevin
Job Details: 12/12/2022
"Arrived on site and Customer still experiences washer will intermittently not start a cycle at all lights just blinked. They correct this by unplugging it for a few seconds and then it will work properly. found no saved error codes, ran a diagnostic cycle and it completed properly, spoke with techline and they requested a calibration be run. Calibration completed properly. 7735250200"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/12/2022
Arrived onsite for cooktop flames to big. On inspection the customer said that the flames were getting large and were orange and yellow. I asked the customer if they were using a humidifier and he said yes. I explain to the customer what and how it affects the cooktop. I informed him if it happens again to open doors in windows to let oxygen into the house.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/12/2022
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found an F7 E6 (motor fault) and F7 E1 (basket speed fault) error codes. Test at the unit Emmanuel agitation and found the basket spinning with the agitator. Check underneath the unit and found the cam completely destroyed by the gear case. Found the gear case bottom driveshaft had fallen causing the issue. Replaced both the gear case and the cam and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cedar Creek, TX 78612
Joe Z
Job Details: 12/12/2022
Arrived onsite for Low Ice Production and Leaking water into ice bin. Upon arrival found ice bin completely filled with block of ice. Test unit and found water leaking from icemaker. need to replace ice maker. Replaced icemaker and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model wed4815ew1
Near Austin, TX 78703
Wesley
Job Details: 12/12/2022
Arrived onsite and repaired unit by installing new cycling thermostat. Found unit is heating and tumbling and venting as designed. All checks good.
We serviced a
WHIRLPOOL WALL OVEN
Model n/a
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/12/2022
Arrived onsite for display blanking out. On inspection found the unit had not ever been connected to the internet help customer to connect to his WiFi router. It connected and started to down load a new firm ware.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Moody, TX 76557
David Z
Job Details: 12/12/2022
"Arrived on site to install parts to resolve defrost issue on side by side refrigerator. Installed new evap thermistor and positioned per service guide, also installed new UI and Control. Unit powers on and cools. Advised to finish defrosting unit before using and left unplugged. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Moody, TX 76557
Jonathan M
Job Details: 12/12/2022
Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. The customer had the unit unplugged. Plugged in it in and checked for any signs of heat from the condenser. Found no heat on the return line from the condenser for over five minutes upon starting up the compressor. Hooked on my gauges and found an equalize pressure of zero. Plug the unit in and found the pressure is running at 115 psi on the high side and -20 psi on the low side. Hooked up my nitrogen tank and ran the pressure up to 140 psi on both sides. Let the unit sit for 30 minutes and did not see any pressure drops. I called Whirlpool Techline and spoke to Adrian Sr# 7735251358. He advised that based on all the information and prior service history on this unit that he would submit the unit for review. He advised to not make any further repairs to this machine at this time and advise to tell the customer they would be in touch with myself or the customer depending on the next steps. Call complete.
We serviced a
UNKNOWN VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to test unit for light not working test unit and found bad bulb socket test good customer will go buy new light bulb. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Belton, TX 76513
Tyler
Job Details: 12/12/2022
Arrived on site for washer getting off balance during use. Upon arrival confirmed issue and found f0e5 in diagnostics. Found washer unlvl leading to unit moving around to much. Rebalanced unit and tested unit with load inside. Found u it now functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76504
Tyler
Job Details: 12/12/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue issue and found ice maker stuck in harvest position. upon further testing I found power stable to unit but unit not cooling for water. Replaced ice maker and ran harvest tests. Found unit functioning as designed with no leaks during fill process. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Round Rock, TX 78681
Paul
Job Details: 12/12/2022
Arrived onsite for a dryer that will not start. I found the door switch broken internally. I replaced the door switch and tested the dryer. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model wed560lhw2
Near Hutto, TX 78634
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS2
Near Austin, TX 78704
Scott
Job Details: 12/12/2022
"Arrived on site for oven not heating properly . Ran diagnostics, no error codes . Ran preheat, unit ran 2 cycles and stopped . Found igniter has failed .; ordrng 1 W10324262 (Igniter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78731
David S
Job Details: 12/12/2022
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fridge at 42 when set to 33, I found the freezer at 11 when set to -4. I pulled the evaporator cover and found a partial frost pattern, indicating a sealed system issue. I am ordering all parts associated. The office will reschedule when we have an eta on the parts; ordrng 1 WPW10239732 (Fc evaporator) and 1 WPW10643261 (Rc evaporator) and 1 W10309988 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Sealedsystem (Sealed system)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Kevin
Job Details: 12/12/2022
"Arrived on site and inspect the dishwasher and found heating element is not on at the end of the diagnostic cycle. Remove front panel and checked heating element at control board and found it has failed. A new one will be needed to correct issue. ordrng 1 W10518394 (Heating element)"
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Wimberley, TX 78676
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for broken glass, tested unit found inner liner glass broken, unit is missing M/S tag and could not verify M/S, glass that was provided was not correct, will need inner door liner glass to fix issue, if possible customer would want this repair done asap stated to customer that glass is out of stock and might take some time to get it, ordrng 1 WPW10335920 (Liner glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78731
David S
Job Details: 11/30/2022
Arrived on site for fridge not sealing properly. I inspected the unit and work area. I found the freezer switch frozen. I found the freezer slide not working properly and sliding freely. I am ordering the sliders to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slides)s and 2 12002497 (Gear)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78750
David S
Job Details: 11/30/2022
"Arrived on site for washing machine making a noise. I inspected the unit and work area. I ran a diagnostics cycle. I found the water filling, when the unit got into a spin I can see excessive wobble out of the basket, I tested the suspension and found it good. I found the inner basket rotating evenly by hand. I gained access to the gear case and found some oil residue on it. I am ordering the gear case and control to be replaced, so The new control will calibrate to the gearcase. The office will reschedule when we have eta on the parts.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78759
Wesley
Job Details: 11/30/2022
Arrived onsite for dryer not heating. All other functions as normal. Found proper power supply at wall and block with and without load. Found heater circuit had continuity. Thermal fuse is good. Determined motor centrifugal switch failure. Ordering the motor to repair. 279827 motor. ; ordrng 1 279827 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Wesley
Job Details: 11/30/2022
Arrived onsite and found unit deli control unresponsive. Replaced deli control and found ongoing wiring issue. Also issue with the led circuit that includes the freezer. Ordering modules with intent to replace the freezer module to repair. Returning with drawer harness to repair deli control function. ; ordrng 3 W10695459 (Light module)s
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site to test unit for not spinning/agitating properly. Found cam was broken preventing proper shifting and engagement. Recommend replacing actuator, belt, cam, motor and run cap. Office to reschedule. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Bastrop, TX 78602
Joe Z
Job Details: 11/30/2022
"Arrived onsite for LID IS LOCKED AND THE WATER INSIDE IS NOT DRAINING . Upon arrival inspected unit and console is not powering on. Checked polarity and is good. Inspected control and getting 120 at control. Inspected console and not getting voltage. Inspected Drain pump has a resistance of 20, which is with in specs. Need to order control , latch , and UI Ordering lid switch, control, and UI. Need AUTHO. Office to reschedule ; ordrng 1 W11394572 (Lid Lock Assembly) and 1 W11478526 (Ui) and 1 W11614514 (Control) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lakeway, TX 78734
Luis
Job Details: 11/30/2022
"Arrived on site. New gasket damaged,found gasket on door damaged gasket insulated in door liner ordering a new door. ; ordrng 1 LW11037738 (Ff door ss) and 1 W11223753 (Nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 11/30/2022
Arrived on site installed new door removed protective film found large circle marking on finish ordering another door; ordrng 1 13107888SQ (Door)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Driftwood, TX 78619
Luis
Job Details: 11/30/2022
Arrived on site. Per installer unit appeared to leak refrigerant checked compressor compartment no oil traces unable to remove unit from enclosure due to installers pushing unit past trim installers will need to remove unit for any repairs. ; ordrng 1 W10890886 (Heater pan) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a wall oven that is still making a rattling sound during convection baking. Inspected unit and work area. Did confirm the customers complaint and ran the unit through a convection cycle. The unit ran for 15 minutes before making the sound but did make the sound several times. When pressing against the cover with a wooden spatula, I found the noise would cease. I called Whirlpool Techline and spoke to Bruce SR# 7735166300. He advised they have a known issue with the convection fan cover causing the rattling and to order three washers for the fan blade and the cover to go between the cover and cabinet. Ordering the washers and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 3 W10850808 (Washer)s"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS0A
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for Not Cooling - Both Sections. Upon arrival inspected unit and both sections are at correct temperature. Customer stated that the indicator light on control was just flashing. And both sections became warm. Found that unit only operates when setting is on the coldest setting. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11203924 (Control)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Marble Falls, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect wall oven shutting off. Upon further inspection, the customer advised that the unit would heat up then shut off and after approximately 30 mins, the display would come back on. I placed the unit in diagnostics showing error codes F6E4, F2E1, F1E1 & F9E0. Cleared the codes and tested and the unit would not reach preheat temps and then shut down. I am ordering the main control, control panel and CNOTE-SCHEDULE WITH TICKET 361251. ; ordrng 1 W11448962 (Main control) and 1 W11600651 (Control panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Marble Falls, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator not leveled. Upon further inspection, I found the right side of the unit sitting lower than the left side. Customer pointed out that one of the shelves was not sitting level. I inspected the shelf and found it not assembled correctly and the glass is not seated on the brackets correctly causing the shelf to rock when installed. I leveled the unit and aligned the crisper drawer doors. Due to the shelf not manufactured properly and another being broken, I am ordering two (2) shelves and scheduled return service for 12/07/22. No water leaks observed during service.; ordrng 2 W11245713 (Shelf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket deformed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11483553 (Gasket)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for not operating properly, tested unit found all components activating properly in diagnostics but when preheating a F8E0 error code, not reaching proper fan speed, also unit is not installed properly that will cause future issues hole on in cabinet needs to be covered up before our next visit, will need to replace control and blower, ordering parts office to reschedule ; ordrng 1 W11598119 (Blower)"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/30/2022
"Arrived on site for dryer not starting after it was powered on. Upon arrival confirmed issue. Ran tests and checked hardware under drum but found no failures. Found diagnostics had f4e4 sealed. Tested control and found l2 relay voltage issue and control no disturbing power properly. After getting customer autho I made repaired, reassembled, and tested unit. Found dryer fully functioning as designed. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Killeen, TX 76549
Tyler
Job Details: 11/30/2022
Arrived on site for dishwasher not cleaning the dishes well. Upon arrival confirmed issue. Found no errors In Diagnostics. Found signs debri back flow from disposal. Also found spray arms slightly clogged leading to improper water circulation. Went over methods for safely removing and cleaning dishwasher with manufacture safe recommendations with a proper cleaning cycle. Unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a dryer that will not turn on. Found only half power at wall outlet indicating electrical issue in home.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Driftwood, TX 78619
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for broken front glass. Replaced glass unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for left rear burner turning off when going to low. Adjusted the valve test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
Arrived on site and inspected dishwasher and found it would not drain. Sound drain hose is clogged with food and after clearing it dishwasher it will now drain properly
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site and found oven is showing control panel is locked. Control panel will not clear, will not enter diagnostic and power cycling has no effect. A new control panel will be needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Buda, TX 78610
Kevin
Job Details: 11/30/2022
"Arrived on site and found no ice production, freezer temp is 2 degrees icebox temp is 19. found no errors in test 56, tests 57, 45, 36, and 15 pass. While on hold water is freezing in tray, Spoke with techline and Checked test 56 again and it is now showing E5. tech line recommended replacing icemaker 7735162963
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Leander, TX 78641
Maurice R
Job Details: 11/30/2022
Arrived onsite for dishwasher not draining. On inspection went to drain unit the drain was cavitaing while try to drain. Replaced the drain pump put the unit in diagnostics mode and the motor started making a clicking noise. Replaced the pump assembly and re ran the unit in diagnostics mode. The unit is operating as designed. No water leaks detected during service
We serviced a
WHIRLPOOL COOKTOP
Model JED3536GB01
Near Lakeway, TX 78734
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for broken cooktop. Replaced cooktop . Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Austin, TX 78726
David S
Job Details: 11/30/2022
"Arrived on site to possible install previous diagnosed part. I gained access to the gearcase and inspected the slide, I found it intact and no oil leaking on it. I gained access to the control and tested drain pump, lid lock and valves, I found them within range. I replaced the control and and ran a calibration. I ran a diagnostics cycle and found the unit working as designed.
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A4
Near Georgetown, TX 78628
Kimo
Job Details: 11/30/2022
Arrived onsite for a washer that is leaking. Upon inspection I found that the Garmin spray nozzle. Was spraying some water over the tub ring and would run down the sides if the chassis and would build up in the bottom trim and overflow. I installed the noise and found some hard water buildup that was disrupting the flow of water causing the issue. I corrected the and tested the unit and found that it was operating as designed.job complete.
We serviced a
LG WASHER
Model WM3570HWA/01
Near Austin, TX 78703
Wesley
Job Details: 11/30/2022
"Arrived onsite and advised that for ongoing long fill error, cold water valve should be replaced. Complete valve replacement. Unit is running leak free and error free at time of service. All checks good. Unit is now operating as designed."
We serviced a
KENMORE WASHER
Model 796.402729
Near Austin, TX 78729
Wesley
Job Details: 11/30/2022
Arrived onsite for water valve leaking into tub during standby. Completed repair and tested for leaks. Unit is now operating as designed. Leak free. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Austin, TX 78734
Luis
Job Details: 11/30/2022
Arrived on site. Installed end cap and lid customer provided replaced both fresh food door gaskets checked door seals good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near The Hills, TX 78738
Luis
Job Details: 11/30/2022
"Arrived on site for loud noise while dispensing water and filling icemaker. Replaced back water valve,water line and reducing valve noise has reduced. Customer still with noise advised customer replacing shut off valve due to corrosion on valve
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site and replaced previously diagnosed drain pump. Removed trim nails and reassembled, unit now working as designed. No leaks detected.
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for Not Tumbling or Spinning. Upon arrival ran diagnostics and there are no error codes. Disassembled unit to inspect heating circuit. Found fracture in element and blown thermal fuse. Found lots of lint in cabinet and lots of lint blocking vent hose. Need to replace element and thermal fuse. Cleaned and cleared all lint. Replaced element and thermal fuse. Test unit and unit is operating as designed. Job complet
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78749
Luis
Job Details: 11/30/2022
"Arrived on site. Customer defrosted unit removed evaporator cover,disconnected harness found broken pin and corroded pins in liner harness called tech support per tech support
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV176NTF
Near New Braunfels, TX 78130
Andrey
Job Details: 11/30/2022
"Arrived on site to test u it for tripping breaker, tested unit found faulty switch housing and shorted switch, unit has service pointer to fix this issue
We serviced a
LG WASHER
Model WM2250CW
Near Georgetown, TX 78628
Maurice R
Job Details: 11/30/2022
"Arrived onsite for washer inlet valve not closing. On inspection tried to shut off water valve to the unit. They are stuck open, customer is calling a plumper to fix issue. She will call us back when it is fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for unit not filling. Upon arrival found detergent at bottom of unit ran unit and only got a small amount of water. Found kink in fill hose. Corrected hose and test unit. Unit now fills correctly. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/30/2022
Arrived on site and replaced previously diagnosed main control board. Replaced board and was not able to to get compressor to kick on to cool RC. Found RC evap thermistor was reading 35 degrees when absolutely no frost pattern was present. Spoke with Techline and was advised to replace RC thermistors. Replaced thermistors and powered unit and compressor instantly turned on and frost pattern developing on evap with no signs of restrictions. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the leveling legs and tested the unit. Unit is operating as designed and is leveled. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found a clicking noise as the drum turned and it appeared to be coming form the front right roller area. I disassembled the unit and retested and verified that the noise is coming from the front right roller. I removed and replaced the roller and retested and unit is operating as designed. I demonstrated for the customer as well. No lint observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
Arrived on site for bottom trim not sitting correctly. Found trim bent . Replaced trim . Part is sitting more flush . No other issues found . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Matthew
Job Details: 11/30/2022
Arrived onsite for faulty compressor. Pierced system to verify clear lines. Filter dryer was in good shape. Recovered refrigerant. Replaced faulty compressor and dryer. Ran nitrogen to check for leaks and clear lines. Pulled vacuum and held. Charged per spec. Power unit and compressor is running. Recommended customer place a bottle of water in the freezer section and monitor temperature. Bottle should freeze and remain frozen for 24 hrs before stocking fridge. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78744
Matthew
Job Details: 11/30/2022
"Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found frozen reservoir. Thawed line and unit is now dispensing. Notified customer that due to fridge being empty and on colder settings the line will freeze. Put control on level 2. When fridge is fully stocked the temperature can be adjusted back to ideal. Also running the dispenser frequently will allow line not to freeze over. Unit is functioning properly, no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78728
Wesley
Job Details: 11/30/2022
Arrived onsite and found unit had pinched water line and was not producing water or ice. Found unit operating as designed otherwise.customer had unit unplugged for cleaning. All else checks good. Advised customer on repair and on possible condensation leaking.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78728
Wesley
Job Details: 11/30/2022
"Arrived onsite and tested unit for no power. Found poor connection at outlet. Corrected. Unit also had disconnected inlet water valve, repaired by restoring power to valve, all else checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a range with F3 E0 error. Found loose wiring connection at sensor connection to harness. Rewired sensor properly and all is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Driftwood, TX 78619
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for unit giving error code of console disconnected. Did a hard reset on all the boards test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to replace door for refrigerator. Replaced rc door and all is working properly at this time. No leaks were found at time of service.