Service History 37

We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Jarrell, TX 76537
Kimo
Job Details: 12/07/2021
"Arrived onsite for icemaker not making ice. Upon inspection I found ice maker getting voltage, I then put it though harvest and found that it would do nothing. I also checked fill tube for ice and found none. Will need icemaker to repair. W10882923, ; ordrng 1 W10882923 (Icemaker)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRTW2
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/07/2021
"Arrived on site for AIG IM wire broke, not making ice. Found ice cutter had a broken wire. Removed cutter and installed new cutter. Ran ice maker and it is working as designed. Job completed."
We serviced a
LG DRYER
Model DLE5955W
Near Austin, TX 78717
David Z
Job Details: 12/07/2021
"Arrived on site to diagnose dryer that was not heating. Ran unit and found no heat. Voltage checking good, proper polarity. Disassembled unit and found bad element / thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Marcos, TX 78666
Noah D
Job Details: 12/07/2021
"Arrived on site to inspect unit for leaking, upon inspection found the valve cracked causing issues, replaced valve and found no issues, tested with water and found no leaks. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Wesley
Job Details: 12/07/2021
Arrived onsite and replaced the power control and installed a shim for the warped pan. Unit is operating as designed while onsite following repair. Deli control is operating properly. Advised customer that an ongoing power short may indicate a foamed in wiring harness problem.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 12/07/2021
Arrived onsite for range off temp. Upon arrival found unit to be operating as designed during heat test just need to be recalibrated to 0 for temp adjustment. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 12/07/2021
"Arrived on site for sealed system repair. I gained access to the compressor and replaced the compressor, non-UV dryer and the Orion board with the compressor kit. I put a charge of 125 psi of nitrogen into the system and found it holding. I pulled a vacuum on the system and found it holding. I put a measured charge of r134a into the system and found pressures reading 0 low and 135 high when cooling the freezer. The unit is working as designed job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78754
Robert
Job Details: 12/07/2021
Arrived on call for complaint of not spinning at end of cycle. Ran diagnostics and got code F0E5 off balance and F0E2 over suds. Test washer and no off balance or over suds. Replace control.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Tommy
Job Details: 12/07/2021
Arrived onsite for door falling apart. Upon arrival found right hand side of door damaged as well as found upper trim damaged ordering skin and trim as well as name plate.; ordrng 1 W11176456 (Skin) and 1 WPW10481433 (Name plate) and 1 W11105139 (Bracket upper trip)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pflugerville, TX 78660
Scott
Job Details: 12/07/2021
Arrived on site for broiler not igniting and or igniting but going out and not coming back on . Found igniter had failed . Replaced broil igniter. Ran preheat thru several cycles . All checked normal. No gas leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Austin, TX 78749
Kevin
Job Details: 12/07/2021
"Arrived on site for rack visibly broken and found installer had put middle rack in backwards and left track was bent. Replaced track and reset middle rack and ran a diagnostic cycle and everything passed, confirmed heater is hot on 6th part of test cycle. no water leaks detected at time of service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS1
Near Austin, TX 78748
Leonardo
Job Details: 12/07/2021
Arrived on site to replaced interlock kit. Replaced kit test unit and unit test good job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS01
Near Austin, TX 78745
Tyler L
Job Details: 12/07/2021
"Arrived on site for complaints of broken filter housing. Found filter housing latch broken. Installed new filter housing. Customer stated the filter was old, so I installed the new housing without a filter. Customer to replace filter. No water leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Round Rock, TX 78664
Tommy
Job Details: 12/07/2021
"Arrived onsite for dryer not heating, upon arrival found unit to not be heating found bad air flow as well found unit vent had not been cleaned out on 3 years. Found cut off and element blown. Replaced both and tested unit is now operating as designed. Spoke with customer on getting vents cleaned before continued use. Job Completed."
We serviced a
WHIRLPOOL RANGE
Model WFG374LVS3
Near Austin, TX 78703
Jacob
Job Details: 12/07/2021
"Arrived onsite for control not working and light stays on in the oven. Looked at the unit and saw that the control was not working and the light was staying on. Upon further inspection. Went ahead and unplugged the unit for about a minute, plugged the unit back in and the control turned on and started working and the light turned off. Tested the bake and unit turned on with no issues. No issues at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS0
Near Austin, TX 78701
Jacob
Job Details: 12/07/2021
"Arrived onsite for the unit having an F8E0 error. Looked at the unit and saw the F8E0 cooling speed too slow. Replaced the fan motor. Tested the unit, unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Elgin, TX 78621
Matthew
Job Details: 12/07/2021
"Arrived on site for unit not washing. Tested unit and found motor was not energizing. Need to replace sump and motor. Replace sump and motor. Tested unit by running a wash cycle, and unit operates correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kyle, TX 78640
Andrey
Job Details: 12/07/2021
"Arrived on site to replace previously diagnosed lid hinges, lid is missing screws to attach lid, replaced hinges, lid is now closing properly but is not attached,need screws to complete job office to reschedule ; ordrng 4 W11183686 (Screws, bolt)s"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Austin, TX 78721
Matthew
Job Details: 12/07/2021
Arrived onsite for unit tripping gfci when using convection bake. Ran unit through diagnostics to test all components found code F6E0 user interface. Clear codes and tested.All components operate correctly. Tested unit on convection. Heated to 350. Unit operated as designed. Could not duplicate issue. Instructed customer to monitor use While using other appliances that are on the same circuit. Job complete
We serviced a
GE WASHER
Model GFWR4805F2MC
Near Temple, TX 76502
Tyler
Job Details: 12/07/2021
"Arrived on site for washer not spinning (per customer on arrival. Upon arrival confirmed complaint but found no errors in diagnostics. Found tub would not spin freely by hand. After further inspection I found cause was due to a failing tub asm that leaked and rusted together the tub asm, rotor, stator, etc. found rust damage and leak and also affected the over all chassis frame
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Round Rock, TX 78681
Wesley
Job Details: 12/07/2021
Arrived onsite and repaired dishwasher with insulation falling away. Restored insulation to the proper position. Also found unit not drying properly. Found F7E1 error code. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Lakeway, TX 78734
Luis
Job Details: 12/07/2021
"Arrived on site. Diagnosed a defective compressor,replaced previous installed parts,replaced drip pan due to crack in pan. Vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate. Reassembled unit installed drain tube to sewage line ran water through tube good no leaks.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Buchanan Dam, TX 78609
Cliff
Job Details: 12/07/2021
Arrived on site to diagnose a range with oven not heating properly. Reset control through diagnostics and all is working properly at this time.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Killeen, TX 76542
Al
Job Details: 12/07/2021
Arrived to inspect low ice production from newly purchased side by side refrigerator. Confirmed the unit was making ice. Found there were gaps between the freezer cabinet and the liner. Used adhesive to fill the air gaps. Also advised the customer about keeping temperatures on recommended temperatures for unit to function properly. Job complete
We serviced a
GE MICROWAVE
Model JVM6175DK2BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/07/2021
"Arrived on site for microwave not heating. Inspected unit and work area. Tested heating operation and measured amp draw. Found high side drawing amperage. Found failed high side ( capacitor, diode and magnetron.Will need to order magnetron.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78757
Scott
Job Details: 12/07/2021
"Arrived on site for dishwasher with stinky smell . Found drain loop too low , corrected loop. Also instructed on how to clean filter and to run clean washer . No water leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48Qvs02
Near Austin, TX 78734
Luis
Job Details: 12/07/2021
Arrived on site. Screwed light bulb into lower socket light powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78757
Scott
Job Details: 12/07/2021
"Arrived on site for poor water dispensing. Found weak water flow . Recommend replacing valve and filter head . No water leaks detected at time of service, call to set return"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
David S
Job Details: 12/07/2021
Arrived on site to pull the wall oven up and replace the interlocks. We pulled the oven from the cabinet. I installed the new interlocks. the customer will call when the cabinet is fixed to reinstall the oven; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Burnet, TX 78611
Cliff
Job Details: 12/07/2021
Arrived on site to diagnose an ice machine that is not producing. Found water level sensor failed and it will need to be replaced to complete repairs.; ordrng 1 WPW10485962 (Sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/07/2021
"Arrived on site for dishwasher not heating. Inspected unit and work area. Found no loop in drain line. Performed diagnostics mode and found fault code 8-2 drain motor and 7-1 heating circuit interrupted. Monitored test operation and measured amp draw to element. Found 7.1 amps to heater. Checked temperature and suds at end of cycle and found dispenser dispensing rinse aid and hot temperatures from heater. Found all working as designed, no water leaks detected during service. Added loop to drain line.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Hutto, TX 78634
Tommy
Job Details: 12/07/2021
Arrived onsite for microwave light not turning off. Upon arrival found unit triage had burnt out keeping light on unit bulb holder and control will all need to be replaced at once
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Luis
Job Details: 12/07/2021
"Arrived on site for water leaking. Found water leaking from fresh food evaporator compartment,removed housing,found clogged drain,cleared obstruction in drain channel,added water into drain,water draining correctly."
We serviced a
KITCHENAID RANGE
Model KESS907SSS04
Near Lakeway, TX 78734
Leonardo
Job Details: 12/07/2021
Arrived on site to test unit for elements not working. Found display working but no power to top or bottom element. Pulled unit out and checked voltage at junction and voltage test good. Unplugged unit to check outlet and outlet test good. Plugged unit back in and all burners and oven working correctly job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Seguin, TX 78155
Noah D
Job Details: 12/07/2021
"Arrived on site to inspect unit for not closing due to a broken lid, upon inspection found the units lid cracked on left side causing the unit to not latch. Pushed down door and unit started with no issue, ordering new door. Office to reschedule ; ordrng 1 W10810403 (LID LOCK ASSY)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, TX 78681
David S
Job Details: 12/07/2021
Arrived on site to pull the wall oven up and replace the interlocks. We pulled the oven from the cabinet. I installed the new interlocks. the customer will call when the cabinet is fixed to reinstall the oven. ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near New Braunfels, TX 78130
Noah D
Job Details: 12/07/2021
Arrived on site to inspect unit for not cooling. Upon inspection found the units fan shorted causing issues with the compressor replaced fan motor and the compressor started. All functions returned. Complete
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/07/2021
"Arrived on site to install previously diagnosed part. Removed DSI board and installed new DSI board. Tested oven bake and broil. Both lighting as designed. Customer stated her front left burner wasnt lighting. I tested the specific burner and found igniter was sparking but wouldnt allow it to light every time. Explained to customer they would need to contact AHS due to this being a separate issue with the range. Otherwise, oven is working as designed based on our ticket and prior issue. Job completed."
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Austin, TX 78735
Kevin
Job Details: 12/07/2021
"Arrived on site and customer has already had multiple visits from a different company without success, found Saved error 15 Water temperature sensor invalid, 31 out of balance, spoke with SW, ran washer through all available diagnostic functions and everything passed found drain hose is 18 inches into stand pipe and while lifting it up water poured out. This was likely due to a siphon breaking. Since everything passed in diagnostics this may be the only issue that is causing a problem. If customer has a further problem recommending discussing it with GE directly."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Elgin, TX 78621
Matthew
Job Details: 12/07/2021
RF and LR. Arrived onsite to replace previously diagnosed parts. Replaced control board and rf switch as well as Lr switch. Tested unit and unit operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 12/07/2021
"Arrived on site to install previous diagnose parts. I installed the new sump and motor. I tested the u it and it is now working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Jacob
Job Details: 12/07/2021
Arrived onsite for the unit having bad gaskets in the refrigerator doors and the rail mullion looked bad. Looked at the unit and saw that the gaskets were ripped and the rail mullion had some rust looking spots. Customer wants to replace all 3 parts. Was able to replace the the gaskets. Ordered the rail mullion. . Rescheduled with customer ; ordrng 1 WP12722803AP (Rail mullion)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP02
Near Austin, TX 78731
Kevin
Job Details: 12/07/2021
"Arrived on site and inspected refrigerator and found When icemaker attempts to fill valve engages but water fill tube to Icemaker is frozen. Used steamer to remove ice and replaced Valve anyway to ensure correct operation. After replacement cycled icemaker and it filled properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/07/2021
Arrived on site for an oven that has a non-responsive control panel. Inspected unit and work area. Confirmed the customers complaint and found the oven light would come on when you open the door but the control panel itself would not respond to touch or turn on. Remove the control panel and checked voltage going to the control panel. Found 14 V DC going to the control panel indicating good electrical supply. Unit will need a new control panel for repair. The customer advised that this home is closing today so he is going to be swapping out units from another home. The office will need to contact the customer about the new address this unit will be in if the customer does not update it prior to return visit. Ordering parts and the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11296171 (Console) and 1 W11261167 (Appliance manager)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 12/07/2021
Arrived on site for a washing machine that still not agitating correctly. Inspected unit and work area. Confirmed the customers complaint and checked underneath the unit. Found the cam broken again. I called Whirlpool Techline and spoke to Joel SR# 7732425605. I advised him of all previous repairs and he advised that his team lead said that theres an investigation going on into the new cams do to potential engineering defect. He advised to order the newest updated cam from Plainsfield. Spoke to SR and advised her of their findings. Ordering part in the office will need to contact the customer about a return date.; ordrng 1 W10721967 (Splutch Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Salado, TX 76571
Kimo
Job Details: 12/07/2021
"Arrived onsite for refrigerator making a loud knocking noise when doors are opened. Upon inspection I found that the noise was coming from the damper. I gained access to the damper and replaced it the tested unit in diagnostics mode by activating the damper and found that the noise is now gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 12/07/2021
Arrived on site for refrigerator making loud humming sound. Inspected unit and work area. Performed diagnostics mode and tested all components. Verified sound complaint as normal operation. Called Whirlpool tech support and spoke with Ed. Went over past service and customer complaint. He stated unit is operating as designed (SR# 7732024046). All operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Seguin, TX 78155
Noah D
Job Details: 12/07/2021
"Arrived on site to inspect unit for not dispensing crushed ice. Upon inspection found the unit crushing ice and allowing dispensing of ice but making lots of noise, will need to return with ice motor. Tested new container and found no change. Will need permagum. Office to reschedule ; ordrng 1 212643 (PERMAGUM STRIPS)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Temple, TX 76502
Kimo
Job Details: 12/07/2021
Arrived onsite for dishwasher not responding oniony and 3 lights flashing. I power cycled unit and found no change. I then gained access to the the connections under the unit and found them all good. Will need to replace control to complete repair. 1x A11147301.
We serviced a
GE MICROWAVE
Model JNM1541SN1SS
Near Killeen, TX 76549
Al
Job Details: 12/07/2021
"Arrived to inspect microwave not starting properly when customer selects time. The unit will count down, but wont power on or heat. Ordering the smart board and remaining switch. I couldnt uninstall the unit on this date. Parts ordered office to reschedule ; ordrng 1 WB27X10934 (BOARD, SMART) and 1 WB24X830 (SW-MONITOR)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 12/07/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the unit showing the error code F6E4 and control not updating, I removed and replaced the main control and tested. Unit is operating as designed and is connected to WiFi. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Harker Heights, TX 76548
Kimo
Job Details: 12/07/2021
Arrived onsite for dishwasher leaking from supply hose. Upon inspection found leak coming from supply hose under the sink. I replaced hose and tested the unit no leak found after repair. Unit is now operating as designed.job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cedar Park, TX 78613
David Z
Job Details: 12/07/2021
Arrived on site to follow up on dishwasher not running wash motor. Replaced console to resolve stuck key and wash motor. Retested unit and verified unit is spraying as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Killeen, TX 76549
Al
Job Details: 12/07/2021
"Arrived back on site to install previously ordered parts. Removed and replaced the reservoir housing main control main harness and unit still didnt dispense. Called Whirlpool Tech Line and spoke with STERLING SR #7732430924. I checked the incoming power at the valve while the customer pressed the dispenser paddle and got 71 volts dc, incoming water pressure was within range. Sterling advised the recently installed isolation valve wasnt allowing water to enter the unit and needed to be replaced. Ordering the inlet valve WPW10238100 for return services. ; ordrng 1 WPW10238100 (VALVE-INLT)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Killeen, TX 76542
Al
Job Details: 12/07/2021
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Killeen, TX 76542
Al
Job Details: 12/07/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Jarrell, TX 76537
Kimo
Job Details: 12/07/2021
"Arrived onsite for dishwasher not washing. F6e4 flat switch stuck open. Attempted to run dishwasher and found that the unit would not start cycle instead it just ran the drain pump. I am ordering 1x wpw10195039 flood switch, and 1x control w11306302 control just in case. ordrng 1 W11306302 (Control) and 1 WPW10195039 (Flood switch)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES3
Near Copperas Cove, TX 76522
Al
Job Details: 12/07/2021
Arrived to install previously ordered control and right rear infinite switch. Tested unit and unit tested properly to customers satisfaction. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78730
Kevin
Job Details: 12/07/2021
"Arrived on site and inspected microwave/oven combo, and found transformer for microwave cavity light is getting 120 V but there is no outgoing voltage. Replaced transformer and cavity bulb and it is now working properly. Check one picture. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Woodway, TX 76712
Jonathan M
Job Details: 12/07/2021
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found the unit would fill and drain but not wash dishes. I did not find any stored error codes on the machine. Ran the unit through an auto test and again the unit would not be run the washer pump motor. Replaced water pump motor and tested the unit. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78734
Luis
Job Details: 12/07/2021
"Arrived on site unit is powered on,ui and controls working. Removed compressor cover compressor running,removed evaporator cover found traces of oil on evaporator and weak to no frost pattern on evaporator. Unit will need compressor,evaporator,3 way valve,drier,drip pan and fan motor. Sealed system under manufacture warranty extended warranty in charge of drip pan and fan motor. ; ordrng 1 W10832994 (Compressor) and 1 W10874835 (3 way valve) and 1 W11457241 (Drip pan) and 1 W11087438 (Ff fan) and 1 W11492867 (Ff evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Scott
Job Details: 12/04/2021
"Arrived on site for ice and water building up under pantry Ran temp checks FZ 4 , fresh 38. All fans working . Found check valve on drain extension missing . Replaced and extension. Siliconed and perms-gummed drain. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose refrigerator with leaking tube. Customer showed me the line on the reservoir is kinked and leaking. Ordering research on reservoir. Existing one is a coil of tubes, replacement is showing a tank style. Ordering both. Office to schedule return visit. Pics in SD. ; ordrng 1 Research-reservoir (Research parts for reservoir) and 1 W10366790 (Reservoir) and 2 WPW10271543 (Fitting)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Leander, TX 78641
Justin
Job Details: 12/04/2021
"Arrived on site for a dishwasher that was not washing. Upon arrival the customer stated that the unit would start, nothing got wet, and the soap would dispense. I put the unit into diagnostics mode and found stored error code F4E3 for motor not running. I then ran a test cycle and found he motor not running. I then gained access to the control and found it good. This indicates a faulty sump and motor. I installed the new motor and then tested the unit. The unit is now working as designed. No leaks observed at the time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305EBL1
Near Liberty Hill, TX 78642
Justin
Job Details: 12/04/2021
Arrived on site for an ice maker with slow to no ice production. Upon arrival the customer stated that they had not let it run for over a week. I put the unit into diagnostics mode and tested each load. I found all as designed. I let the unit harvest and found the water level a little low. Due to this I installed a new valve. I also installed a new ice level sensor due to the description of the issue. I tested the unit and it is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Scott
Job Details: 12/04/2021
"Arrived on site ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose dishwasher with upper rack issues. Found the upper right adjustor had broken off a piece of plastic, which was a guide. Replaced adjustor and retested. Verified rack is locking and working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 12/04/2021
"Arrived on site for a washing machine that was making a loud noise. Upon arrival the customer stated that the sound was a very loud thumping. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the spin and found no abnormal noise. I gained access to the gear case and found it in good shape. I tested the suspension and found it working as designed. I then filled the unit full of laundry and water. I ran a high spin and found normal noise operation. I informed the customer that the newer units spin at a higher rpm, and are on suspension rods. Due to this they can bounce around a little more and make louder sounds. I found the unit working as designed with no failures. I informed the customer on what a customer instruct entails
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Scott
Job Details: 12/04/2021
"Arrived on site for screen on ui frozen . Found screen frozen . Ui non responsive. Did power reset . Ui responding now . Ran diagnostics, no error codes . Did recommend customer have the unit on WiFi . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose refrigerator not cooling. Plugged in unit and found compressor is on and running, but is not producing any cooling. No frost pattern developing. Customer said they had head it gurgle before but stopped cooling. Unit has a sealed system failure. Customer wants to replace unit with new. Collected service fee of $129.99 + tax, total $140.71 via CC. Call complete."
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Leander, TX 78641
Justin
Job Details: 12/04/2021
Arrived on site for a washing machine not spinning properly with a large load. Upon further inspection I found severe oil leakage from the gear case. Due to this the gear case will need to be replaced. I informed the customer that due to this the gear case is most likely locking up with heavier loads and seizing. Which is why the cycle will not finish.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Andice, TX 78628
Justin
Job Details: 12/04/2021
"Arrived on site for a dryer that would turn on, and when you pressed start, it would immediately turn off. I checked voltage at the wall and found it good. I gained access to the terminal block and found it burnt out. Upon further inspection I found the black terminal block wire from the control had a cut that was exposing the wire. This caused the wire to ground out. I found it blew the control and console as well. Due to this I repaired the harness, I installed a new control, and a new console. I informed the customer I could not properly test it until the replace the power cord. As of now, the unit is as designed. Call complete."
We serviced a
GE DRYER
Model GTDS825ED0MC
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
No service performed on dryer. Diagnose washer and customer is going to replace as a set. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose refrigerator that is both leaking and losing some cooling in RC. Found FC is at 4 degrees, RC 43+. Found the RC evap is frozen over. Checked service pointer W11329116C, which covers RC evap freezing over. Found unit serial falls in range, and has 6.0.0 software. SP calls for new control and evap cover. Ordering needed parts. ; ordrng 1 W11333076 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Scott
Job Details: 12/04/2021
Arrived on site for no power dishwasher . Outlet checked normal . Found terminal burnt up . Ordering block . Call to set return .; ordrng 1 W11132441 (Term block)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78724
Robert
Job Details: 12/03/2021
Arrived on call to replace previous diagnosed part. After replacing sensor test oven. Operation of oven good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/03/2021
Gate code #1103. Arrived on site for Neither Spray Arm is Working - Dishwasher. Placed in diagnostics and F4E3 came on. No other error codes came on. Removed sump and motor and installed new sump and motor. Ran through diagnostics cycle and all cycles completed without issue. Drain pump drained and heating element sizzled water as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID RANGE
Model KFGC558JBK02
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for small oven door not soft closing. I spoke to the customer and he stated it used to wobble close at first but now the soft close doesnt even work. I removed the door and inspected the door and hinge receivers. I found no damage to the door or receivers. I found the hinges not soft closing. I am ordering the left and right hinge. The office will reschedule when we have the parts.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB4
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
"Arrived on site for unit with paint chipping off of door. Found the bottom right corner of unit had paint chipping off.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
Arrived on site for unit making noise. During inspection found noise was from exhaust blower. Found exhaust blower was not secure. Secured exhaust blower and tested unit. Unit operates with normal operating sounds. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WFC150M0JS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a range with burner on indicator not turning off. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Robert
Job Details: 12/03/2021
Arrived on call for complaint of no cooling. Found compressor cycles on and off. Replaced start device and now operation is normal.
We serviced a
KENMORE WASHER
Model 110.284227
Near Georgetown, TX 78626
Lou
Job Details: 12/03/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that water had leaked onto the floor and into the hallway carpet and they havent used it since. I tested the unit in the settings it was last used which was a small load, cold water and normal wash. The unit did not leak. I retested with warm water to engage both valves and this time I found where water is backfilling from the drain pipe. I demonstrated to the customer of the issue and recommended that they have a plumber check the drain pipe. I found the drain hose is in the drain pipe at the recommended 4 inches. No water leaks observed during service with the unit, job completed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for dishwasher not washing. The cust stated the wall oven is not powering on. I inspected the unit and work area. I found the thermal fuse in good condition. I found good voltage to the main control. I found no voltage being sent to the UI. I am ordering the main control..; ordrng 1 W11179310 (Control) and 1 W11093241 (Ui)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for dishwasher not washing. I inspected the unit and work area. I found fault code f7e2 variable speed motor failure in diagnostics.I tested the unit and found the wash motor not coming on. I found good voltage at the motor. I replaced the sump assembly. I retested the unit and it is now working as designed. Job complete.
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ1
Near Austin, TX 78749
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for unit not working. Found and switch holder. Replaced switch holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model PAV2300AWW
Near Austin, TX 78726
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose washer with water leak coming from unit. On arrival customer informed me the unit had flooded over due to not ceasing to fill and kept running. After they retried recently the unit leaked on fill. I ran the unit and found it filling, but no leak. Ordering hoses and pressure sensor, and pressure sensor is needed to resolve. .; ordrng 1 WP21001554 (Pressure switch) and 1 WP21001748 (Pressure Hose)"
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS00
Near Austin, TX 78738
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for oven not getting to temp. Test unit and found both ovens at range of average temp job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSSA
Near Georgetown, TX 78628
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a dishwasher that was leaking. Found no leaks at time of service and no suds present in unit. Advised customer on findings.
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Austin, TX 78733
Kevin
Job Details: 12/03/2021
"Arrived on site, customer is experiencing nuisance igniting while using cooktop. Cooktop operates normally other than nuisance igniting.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite for a stacked dryer making noise while in uses. We tested unit and found that it was making a scrapping noise when in uses. We the gained access to the top of the unit and removed the lid where we found the control unsecured from its mount causing the noise by rubbing up against the drum. We mounted the control back in its place and secured it with a zip tie. Tested unit and found the the noise is now gone. Job complete.
We serviced a
GE OVEN
Model JGBS66REK2SS
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
"Arrived onsite for burner not securing to cook top and for oven gasket being worn. After inspection found that the front left burner cap and burner were not able to be secured. Also found that the center burner has failed. As far as the oven gasket, it is fine and does not need to be replaced at this time . Ordering front left burner and cap, and center burner. Need autho. Office to reschedule ; ordrng 1 WB16K10076 (Center burner) and 1 WB28K10222 (Burner cap) and 1 WB16X24722 (Burner)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
"Arrived on site from ice machine not producing ice. Upon arrival confirmed complaint. Found all water functions in unit working as designed. No res tank leaks, pumps all working. Found compressor and fan as well as main controls working. Found unit losing refrigerant at 110/-10 psi. (H/L sides) found bottom of evap coil rusting,. Traced rust issue to a portion of liner rust that has now reach sealed system lines with ice bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78739
Luis
Job Details: 12/03/2021
"Arrived on site. Per customer unit tripped breaker,customer reset breaker unit has been running good for 5 days,ran diagnostics fan motor powered on,damper working,ran defrost cycle passed,unit passed all diagnostic test"
We serviced a
JENN-AIR OVEN
Model W215
Near Luling, TX 78648
James
Job Details: 12/03/2021
"Performed streem diagnosis. Found upper door hinges have sprung and not allowing door to close. also found lower light not working and clock is running slow. Did find valid model number of W215. Parts needed are 2 of 12200038 hinge, 1 of 701633 clock, and 1 of 8009 bulb"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PF2
Near Cedar Park, TX 78613
Justin
Job Details: 12/03/2021
"Arrived on site for a refrigerator not producing ice and freezing up. Upon arrival the customer stated the unit will make small ice, the unit would intermittently leak on the bottom right, and once the unit had a frozen block of ice in the IM. I checked temps and found the FC at 6?F, the RC at 33?F, and the ice box at 11?F. I harvested the IM and found it ran through as designed. During the fill however, it barely filled the IM at all. I also found the I. Fan running. Upon further inspection I also found the FC with a thick layer of ice over the bottom. I gained access to the back of the unit for the drain tube. While doing so, I found the unit had a two inch thick foam sheet covering the back of the unit. I found the foam very wet.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/03/2021
Arrived on site for Pilot not working. Found back left burner wouldnt light. When turning knob to light you could see igniter only sparking once or twice. Used a cotton swap and rubbing alcohol and cleaned the igniter and cap. Swapped back left cap with back right cap. Igniter is sparking consistently and lighting as designed. Advised customer to avoid wiping down cooktop with a heavily saturated towel especially around igniters to prevent the igniter from shorting out. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Buda, TX 78610
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not cleaning or washing properly and having a mildew smell. Put unit in diagnostics and and unit had no error codes in the unit. Explained to the customer how these new units work and explained the use and care of the machine to get rid of any smells that may linger in the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival installed all needed parts (new vent had seal preinstalled) reassembled and tested unit. Found dishwasher functioning as designed. Call complete