Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Really good service
Pamela - Austin, TX
Moxley - New Braunfels, TX
John - New Braunfels, TX
He was on time and professional. He helped me fix the issues.
Latricia - Hutto, TX
very helpful, taught us a few thing
Michael - Georgetown, TX
Daniel - Round Rock, TX
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Better than expected service
Andrew - Austin, TX
Technician showed up on the day of appointment as promised. Appreciate the convenience of receiving a heads-up phone call a few minutes prior to arrival to be able to adjust my schedule.
Anthony - Florence, TX
Seamless system for repairs and service!
Fernando - Kyle, TX
Stephen - Harker Heights, TX
Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.
Rental Property Oven Fix
Charles - Pflugerville, TX
Appliance works, but work not quality
Walter - Round Rock, TX
I do appreciate the fact that our microwave now works from the parts replaced, but the Technician didn't take time to do a quality finish of the job. The outside frame wasn't flush with the front face like it was before, and 1 of 3 of the major weight supporting bolts was not securely screwed in, in fact, it was cross threaded and had no value to help support the weight of the unit. Thank goodness a more advanced Technician in Tyler came by on the next visit to clean up the bad service call, he took his time, took back down the over the oven installed microwave, and got it properly seated, and now all is good. Thank you Tyler, I hope you don't have to spend a lot of time cleaning up jobs for others. Oh, and another thing, Wesley left a screw out of the top of the microwave during the repair ( not the supporting weight one) and Tyler found a replacement in his bag. Tyler is a top notch Tech, with strong client satisfaction skills. I hope Appliance Express will do what they need to keep a quality guy like him around.
Kathleen - Austin, TX
Scott was very pleasant and nice. He explained everything he did and what he recommended in a very professional , layman's terms. I would Highly recommend Scott and Appliance Express.
Timothy - Jarrell, TX
Outstanding service.. Very courteous and knew how to repair our appliance quickly and right.
Charles - Georgetown, TX
Polite & courteous
judy - Austin, TX
Cliff is very nice and knowledgeable. He always does an amazing job!
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Noel - Austin, TX
Matthew - Canyon Lake, TX
Good overall experience
so glad to still be under warranty
Robert was remarkably great and knowledgeable about the product. He had to replace the complete memory board in the washer. It has had nothing but problems since I bought it. I have been using it now for two days and I fear that the problems with the washer are still there and I am having trouble completing certain wash cycles. I am keeping a log of the problems. This is a Whirlpool problem I think.
Char - Marble Falls, TX
Tommy was awesome. He arrived when he said he would, knew the problem right away and fixed it without issue. I honestly wish that other repair people were as good, courteous and knowledgeable. Great job. Sure hope when I need another repair that they send Tommy. If not, I’ll wait until he’s available.
Toni - Austin, TX
Lou is a fantastic Technician
Expedited Dryer Repair
Patty - Austin, TX
Lou arrived on time at my residence and greeted me with his name, a smile and handshake. He detected the problem and explained what was necessary to get the dryer back in operation. He explained and showed me the cost. He is very professional and qualified. The job was completed and I am a happy lady.
Richard - Georgetown, TX
James - Burnet, TX
Louis - Dripping Springs, TX
Tyrena - Austin, TX
Tommy equals great service
Peter - Horseshoe Bay, TX
Cathy - Liberty Hill, TX
Gerry shared a lot of information on appliance use and maintenance that was very helpful. Great job!
Tony - Austin, TX
Michael - Buda, TX
Kevin did any excellent job. Just wish it could of been fixed on the first visit. Had to through a lot of good food away.
Very good service
Jean - Georgetown, TX
Dorothea - Killeen, TX
Very professional, courteous and informative
Great, quick help
Patrick - Austin, TX
Appreciated his quick help and his ability to diagnose the problem. Also appreciate his honesty that this was a (small) mistake made by a previous technician (not putting all pieces back in place), which had resulted in the issue. Thanks for the honesty and quick fix.
Javita - Killeen, TX
From moment my repair tech entered my home, he was a complete professional. Great customer service also.
Lance - Kyle, TX
Jerry , your technitions usually fix the problem but when they leave they have created another. I am waiting on their 4th visit .
Jerry - Georgetown, TX
Wasn't happy with the servic
Ther service tech appearance wasn't really professional. Had no ideal how to fix my over heating problem with my oven. Did make sure that oven was calibrated correctly. I ended up buying a thermometer an Google how to calibrate my oven an fixed it my self
Kim - Spring Branch, TX
Diego is very professional. And very respectful. Has a great personality too. And did a really good job!
Steven - Harker Heights, TX
Excellent and professional service
Expert service with a teacher's heart
Dan - Round Rock, TX
Gerry C quickly evaluated, diagnosed and dealt with our problem quickly and efficiently. He spent time explaining what he was doing and why. In addition, he performed several "nice touch" things that may extend the life of our fridge.
Kristi - Temple, TX
Wanda - Round Rock, TX
Tyler as well as the office staff are caring and clearly insuring all is resolved.
Brad - New Braunfels, TX
The work was done well. The price the was originally quoted was the same when he came to our home to make the replacement.
Mariann - Austin, TX
Professional and timely also well informed
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Kevin Bell was Awesome!
Kev - Austin, TX
Ella - Lampasas, TX
Appreciate the quick repair service.
Jerry - Georgetown, TX
Jerry was on timely and quick to discover the issue with our microwave fan. He explained the problem, repaired the issue and informed of additional functionality we were not aware of. Many thanks Jerry!
KitchenAid dishwasher warranty repair
Corey - Austin, TX
The service rep communicated his ETA and was on time and professional. He quickly diagnosed the issue and made the repair. Very minor fix but without the dishwasher was useless. Thank you!
Cintia - Temple, TX
Great service and knowledge of the issue
James - Killeen, TX
The service tech was very courteous and knowledgeable of the issue needing repair. He explained to me what was wrong with my dishwasher and how to fix it, if the issue was to occurre again.
Deirdre - Austin, TX
I've had many appliance repair experiences where the technician shows up, troubleshoots the problem, discovers the problem, only to have to reschedule actual repair because they have to order the part. Kevin came prepared to diagnose and repair the same day. I was up and running in 30 minutes. Labor pricing was on average with other authorized factory service providers. While the repair was expensive, there is a one yr warranty. Kevin was professional, polite, courteous. I'll call Appliance Express again.
Alen - Canyon Lake, TX
Myron - Horseshoe Bay, TX
George - Georgetown, TX
Tyler was very prompt, professional and fixed the issue!
Wes - Austin, TX
Serviceman was great, punctual and efficient
Carolyn - Round Rock, TX
Wayne - Killeen, TX
Would definitely recommend
Great professional service
Phillip - Austin, TX
Our refrigerator repair was done thoroughly and with great attention to detail by Paul. We recommend him, and the company, highly.
Pat - Belton, TX
Norma - Liberty Hill, TX
Ryan - Austin, TX
Courtney - Georgetown, TX
Gerry is awesome and very knowledgeable. He takes his time to make sure to try to figure out the best way to help the customer.
Oliver - Kyle, TX
Service was completed quickly and efficiently. I would say going above and beyond what the original issue was by also fixing a different issue before leaving.
Sally - New Braunfels, TX
Serviceman was on time, courteous, and professional. Answered any questions we had.
Kris - Salado, TX
Out standing was polite and quick at his job Cleaned up any mess Thanks
Dale - Killeen, TX
First of all the labor and install price was tooo much. $180.00 for coming to my home and only less than five minutes to install the part.
Washer and dryer
Alex - Salado, TX
The washer was fixed on the second visit after I told them what I found on Google. As far as dryer, still has the same problem making a very loud noise. At this point I’ll just cut my losses. At least the washer works
Theira - Canyon Lake, TX
Great service.Wesley was very efficient.
Lorraine - Austin, TX
I would definitely recommend Appliance Express to all me friends. Wesley the technician was very efficient he figured out the problem right away.
Ryan - Temple, TX
Scott - Austin, TX
Roderick - Temple, TX
Melvin - Georgetown, TX
Jonathan arrived on schedule and was very knowledgeable and professional about correcting our problem. Very courteous.
Stacy - Belton, TX
Very kind, considerate, and polite.
Derek - Georgetown, TX
Jonathan got the job taken care of quickly, yet carefully. He even asked if we had any questions or concerns about our other appliances. This visit exceeded our expectations.
Sally - Round Rock, TX
Paul was very thorough and took the time to explain all of the issues I had about my new Whirlpool washing machine (under warranty). Paul was very professional and friendly! Would highly recommend!
Very good service
R - Lago Vista, TX
Roberto - Austin, TX
He did what was asked
Bo - Austin, TX
I would use again
Abdul - Austin, TX
Patricia - Killeen, TX
Maytag Fixed it
John - Austin, TX
Kris - Austin, TX
Samir - Austin, TX
Jerry provided very good customer service. He was very friendly.
Theira - Canyon Lake, TX
Steve - Lakeway, TX
Anthony - Austin, TX
On time, very effecient and knowledgeable about the appliance.
Larry - New Braunfels, TX
Robert - Cedar Creek, TX
Joseph is not only experienced in what he does but he is also a pleasant gentleman, trustworthy and made me feel like I understand exactly what was wrong with the product he was working on. I am so amazed with companies that have such valuable employees as Joseph. Thank for not only your professionalism, but your kindness as an individual. Keep up the great job you do you are an inspiration to all of us!!!!
Karen - Cedar Creek, TX
Joseph was extremely kind and considerate. He was very thorough and able to fix a long standing problem with our dryer. We couldn't have asked for better service. He obviously cares about his customers.
Great repair person
Richard - Austin, TX
Joe was knowledgeable, friendly, and skilled
Knowledgeable & Quick
Reba - Georgetown, TX
Our service technician knew what he was doing and was very pleasant.
Excellent service. Well versed on appliances and repairs
Ronald - Austin, TX
Paul is one of the best repair people we have had in our home. He knows his stuff about the appliance and has a great personality to boot. A great combination to have in the repair business.
Eugenia - Austin, TX
honest and fast service
Frederick - Austin, TX
Leo was very honest about the service and worked quickly, quietly, and efficiently
Paul gave me great service. My dishwasher is working now thanks to him.
Bertha Miller - Austin, TX
Both Susan at Appliance Express and Paul did everything possible to accomidate me. Paul iwas very considerate to come on the early side yesterday because he knew I had to leave in the afternoon. I would highly recommend him.
Lori - Luling, TX
The technicians are very friendly and knowledgeable. They also make very effort to pinpoint the scheduled service times.
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Extremely knowledgeable and competent.
Marius - Round Rock, TX
Jerry does a great job! He is thorough and also a pleasure to work with. He really knows his stuff.
Excellent Customer Service
Anthony - Austin, TX
Great experience, very polite and mindful of taking care of your home. Tech wore boot covers and a blanket was put down to protect our countertops. Made two trips, one to diagnose and order part, return trip to install. Very happy with the results and service.
Brian - Georgetown, TX
Painless! Tommy was on time and very professional. He fixed the problems and put everything back where it belonged.
Alvin does outstanding work
Chauncey - Belton, TX
Very fast, professional and problemed solved in order to get my oven working.
Jerry is great
Chris - Georgetown, TX
Arguably the best service technician experience I've ever had. Jerry was polite, thorough, and helpful. He took time to explain the issues, how he was correcting them, and made sure I knew exactly what was going on.
cliff was awesome! didn't know a kitchen aid dishwasher got self diagnosed itself !
Wendy - Austin, TX
repair service survey
Mark - Austin, TX
Freezer Repair Service
Terry - Troy, TX
Excellent technician!! Very professional, knowledgeable, and fast.
Louisa - Austin, TX
Gary - Georgetown, TX
Professional and Efficient!
Lynn - Austin, TX
Fluid and exceyfrom beginning to end.
Outstanding customer service
Landon - Volente, TX
Appliance Express satisfaction
Mayra - Seguin, TX
Great experience. Quick. Communicated what to expect. Clean
Lou was great
Christi - Georgetown, TX
Lou was very professional and courteous. Assessed the issue, got the part ordered and installed quickly.
Very professional service
Andrew - Austin, TX
Hunter - Georgetown, TX
Florence - Austin, TX
Tyler was very helpful! I would have him back in a heartbeat. I do object to your raising the service fee without notice. I willingly agreed to the fee with the knowledge there might be no needed service. I did not agree to an increased service fee without prior notice. I said nothing to him because I knew this was beyond his control
Kenneth - Volente, TX
Great job..in and out no fuss no mess no issue!!!!!
Roderick - Temple, TX
Great customer service from Thomas
Thomas was great found our house in the middle of no where. Was very knowledgeable, once he identified the issue took him about 5 min to fix and had all parts with him.
Great customer service!!
Coy - New Braunfels, TX
Robert was awesome! He had all the right parts on hand to fix my dryer, and after some troubleshooting, recognized that the previous installer put a hose on backwards causing my weather to malfunction. He was in and out in an hour. Great job.
Luis - Copperas Cove, TX
Laura - Round Rock, TX
Tyler was awesome! Fixed my dishwasher in no time flat and I was happily surprised the next day when the manufacturer refunded me the cost of the part!! <3 Thanks so much for the fast response. Will definitely be an Appliance Express customer for life! We've used ya'll for other broken appliances and the experience has always been perfect.
Lou was very nice and polite. Fixed issue correctly and in a timely manner
Tracy - New Braunfels, TX
Diego's pleasant personality and knowledge are reassuring in the face of repairs on pricey appliances. He remembered his service call for my oven a year ago, and it was like welcoming back a friend.
Eric - Liberty Hill, TX
Jonathan was very informative and helpful with all my questions.
Charity - Del Valle, TX
They did what we needed them to efficiently and in a timely manner?
Julia - New Braunfels, TX
Would definitely recommend
Andrea - Austin, TX
Luis provided great, professional service.
Stephanie - Georgetown, TX
Awesome ! Couldn’t ask for better service
Great technician and service
Nathan - Austin, TX
Joseph was a really good tech and cool guy. Thanx for helping.
Great service! Extremely Knowledgable and Friendly!
Brent - Austin, TX
This is the second time Clif has helped us with our appliances, and we are so grateful for his help! He is incredibly knowledgable-understands the ways these machines work, and can troubleshoot effectively and efficiently, all the while educating us in a friendly and helpful manner. We have learned so much about how to better use and care for our appliances--big thanks to Clif!
Timely and Great Service
Marilyn - Seguin, TX
Jacqueline - Austin, TX
Joseph was prompt, knowledgeable and quick to identify the problems. Even gave some tips to avoid further issues with appliances.
Charlotte - Belton, TX
Both men were very professional and did a great job on correcting the refrigerator problems. The stove, however, is in my opinion, an engineering defect. The Aqualift cleaning system installed on this stove, does not clean.
Charlotte - Belton, TX
Both men were very professional and did a great job with th.e refrigerator. The stove, in my opinion, can't be corrected as this Aqualift cleaning system, is an engineering defect
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
Christie - Austin, TX
Very quick and professional.
Micheal - Austin, TX
Was very informative and knowledge
Anu - Cedar Park, TX
Fantastic. Lou was a joy to work with.
Anne - Austin, TX
Lois - Round Rock, TX
Tyler was very courteous, got right to work, and solved my problem quickly. He brought the correct part with him to solve my problem.
Gurneet - Austin, TX
Very punctual! Very courteous! Knew what he was doing!
Jo Ann - Georgetown, TX
James - Georgetown, TX
Arrived as scheduled. Tyler was professional, knowledgeable, and efficient. Problem with inadequate oven heating was quickly corrected. This was a warranty issue so there were no charges involved.
Kayla - Austin, TX
Yan - Austin, TX
LM - Leander, TX
Knowledgeable and very professional
Bonny - Georgetown, TX
Provide a great explanation of the equipment problem, fixed it and it finally works. Last year we had two other company's come in and they tried but didn't fix it. Technical knowledge of the equipment was a number 10. Thank you.
Positive experience, would use them again
Julia - Georgetown, TX
Jerry was wonderful, very knowledgeable and was able to diagnosis the problem.
Joe - New Braunfels, TX
technician was great!
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Mike - Jarrell, TX
James B - Austin, TX
Joseph has been out several times to service my commercials appliances and he's always been very pleasant and professional.
John - Round Rock, TX
Great person that came to my house
Guillherme - Austin, TX
Cordilia - Paige, TX
Very polite and knows the product well
Suzanne - Salado, TX
Great Service but...
Herman and Kimberly - Hutto, TX
Great Service from Wesley; however, this is the 3rd time the part was replaced. Hopefully the annoying loud noise will not return.
Great service..Arrived on time and completed job in timely manner
Dorothy - Horseshoe Bay, TX
Would recommend this service to anyone.
John - Georgetown, TX
Claudia - Austin, TX
Top-flight Service Technician
DinAustinTX - Austin, TX
Cliff is awesome. He is very knowledgeable and and admirably efficient. He is expert in letting you know what the factors related to your problem are and approaches its solution in direct and effective way.
Very knowledgable and a pleasure to work with.
Tim - Georgetown, TX
Steve did the job quickly and found issues I didn't know about and fixed them quickly.
Great Service - Polite - on-time and efficient
Kris - Georgetown, TX
Repair person was corteus
Dan - Austin, TX
Much better service
Jocelyn - Austin, TX
Much better service
On time quick repair
Sharron - Georgetown, TX
Thanks very much!
Lindsey - Austin, TX
Great service, very gregarious personality, gave good advice for the future maintenance of the appliance to avoid future calls. He did excellent work and was very clear with what he was doing at all times. Very pleasant!
Superior Customer Service
Jordan - Austin, TX
Our experience with Luis was exceptional. He expertly addressed all of the issues we were having, answered our questions with patience and professionalism, and was kind and courteous. Couldn't ask for a better service call. Thank you Luis and Appliance Express!
Friendly and Efficient
Laura - Austin, TX
Good service. Only issue was confusion with Whirlpool double booking an appointment and sending wrong parts. I had told repairman about double booking but he didn’t straighten out. Part did not arrive on time and repair pushed out. Not sure if mix up contributed to that but sounded like it
Great Customer Service
It was a pleasure to have Joseph to take care of my dryer, he provided knowledge and very helpful tips to ensure my dryer was taken care of and lasted a long time. He called to give a description of himself, since the time changed, and it was starting to get dark outside. He was professional, and you could tell he loved helping others. Thank you Joseph I appreciate you fixing my dryer!!! You Sir are AWESOME!!
Joseph was so knowledgable and friendly
Douglas - Austin, TX
Joseph from Appliance Express did a great job fixing our broken oven door. Better than new. In addition he took the time to give us excellent advice on caring for the appliance and properly calibrating the oven heat and configuring that so it shows reliably from the display. We really appreciated the extra level of service.
Quick in and out
Freddy - Austin, TX
Karen - Georgetown, TX
Jonathan was very helpful and explained things so well. He provided very friendly and competent service.
Great Warranty Service, Helpful Tips
Joe - Austin, TX
Clif easily diagnosed and fixed the problem with our dishwasher. But he also shared with us several tips that will result in cleaner dishes, less expense, and fewer problems with the appliance. He gave us tips on the appropriate wash & rinse temperatures, method & frequency of cleaning the dishwasher, and use of rinse aids and detergents.
Great Knowledge and Service
Jonathan was very helpful and knowledgeable about my issue. It was really good the way he explained some options and steps to help ensure that I get the best usage out of my appliances. He did a great job!
Great, quick service!
Paige - Kyle, TX
Once they found the root of my problem it was a quick fix. Each technician was extremely friendly and knowledgeable. I appreciated the communication with the dispatch, in order to find a time that met my needs!
Really good experience! Came as scheduled, and very professional!!
Ron and Bobbie - Marble Falls, TX
We were comfortable having Tommy in our home, confident in his knowledge of our problem and he remedied the problem in a short time. We now have a working icemaker again. We are delighted with the overall professional performance of Appliance Express and will recommend them!
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Karan - Austin, TX
In Home Service
Brad - New Braunfels, TX
Called in advance of coming to our home. Courteous to both myself and my wife. Looked and acted professional. Explained in detail the problem and the resolve. I called the office to confirm the price for the repair and was quoted the same price as was given by the in home service person. Overall, very good.
Gordon - Wimberley, TX
Roy - Leander, TX
Orlando - Bastrop, TX
How cool is That!
Harry - Killeen, TX
I had no cool in my fridge and now I do! Hence "How cool is That?"
repair of microwave open was good but exhaust vent was put in backward
Thuy - Austin, TX
Shay - Florence, TX
Mary - Marble Falls, TX
Jerry came out to our house on Friday and worked very late to complete the job so we wouldn't be without our washer for the weekend. Very friendly dedicated tech.
Billy - Blanco, TX
Was a wonderful and convenient experience
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Steve was super
Joanne - Georgetown, TX
Steve Cardenas was outstanding. Extremely friendly. He not only solved the problem, but answered our questions and explained what the problem was
Lynda - Cedar Park, TX
Lou was personable, professional and knowledgeable. He was able to pinpoint the problem with my microwave within minutes. My dishwasher, on the other hand, was a bit more of a challenge however Lou was patience and was able to repair it and provide tips on better ways to operate it going forward.
Janice - Austin, TX
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed part. Removed fridge valve and replaced with new fridge valve. Used glass to purge air out of tubes. Water dispensing as designed. No further repairs needed. No leaks detected. Job completed.
WASHER WHIRLPOOL WFW6620HC0 Arrived on a 2 man to install previously ordered parts.Removed and replaced all needed parts.TG tested the unit and unit tested as designed without any issues.Job completed Customer satisfied.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Customer advised that her upper rack stops had broken causing the racks to fall out whenever they were being polled but that the right side front roller had been detached from the rack itself. Replaced adjusters and stops and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site , replaced icemaker . Ran harvest test all checked normal and fill looked good . No water leaks detected at time of service. Job complete."
DRYER WHIRLPOOL WED5500XW0 "Arrived to install previously ordered parts.Removed and replaced the motor, belt switch, door switch, wheel and control.Unit now works properly to customers satisfaction.Job completed."
DRYER MAYTAG MEDX655DW1 "Arrived onsite for unit not heating. Tested unit. Unit would not turn on but had power. Checked voltage, got 240v. Upon further inspection, found that the thermal fuse was bad. Replaced thermal fuse. Tested unit. Unit tested good. Customer said about having to dry clothes 3 or 4 times.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for a refrigerator that has Lila out in the refrigerator and freezer sections. Inspected unit and work area. Customer advised that their freezer light went out first before the refrigerator lights. Confirmed customer complaint. Replaced module and tested unit. Unit is now working as designed. Call complete."
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for not starting, upon inspection found the wires burnt, repaired burnt wires and replaced terminal blocks, no problems found. All heat returned. Job complete"
MICROWAVE KITCHENAID KMHC319ESS5 Arrived on site for a microwave thats not heating. Inspected unit and work area. Tested unit and confirmed customers complaint. Placed unit and service diagnostics and found no stored error codes. Checked on microwave relay and found the magnetron not kicking on.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to diagnose a refrigerator that is not cooling. Found failed start relay on compressor. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on ,replaced sump and motor . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete ."
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for unit not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for not dispensing ice. Loud noise from auger motor,shaft not rotating,removed auger motor found housing on motor split diagnosed a failed auger motor,replaced auger motor,cleared shaft enclosure tested ice dispenser unit working as designed.
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not heating correctly, upon inspection found the mag cap and diode pulling too many amps 12 amps. Replaced all parts and tested. Heat returned. Complete"
OVEN WHIRLPOOL WFG550S0HZ "Arrived on site and tested operation. Found oven door hard to open. Found right hinge visibly failed. Installed new hinge and found hinges are bound up due to left hinge also being damaged. Unit will need both hinges replaced together to,correct issue. ; ordrng 1 WPW10299224 (hinge-door)"
MICROWAVE WHIRLPOOL WMH31017HB3 "Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete"
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer not turning on according to the customer. Upon arrival I could not find any error codes showing that indicated any kind of hardware or software failure. Upon further inspection found that Ui was receiving the proper DC voltage from the main control but whenever the UI was activated the main control was not registering user input. Oh then replace the main control and recess of the unit and verified that each time the unit was activated it would turn on and run and turn off as design if the issue does come back we will need to return with a new UI panel. Call complete
DISHWASHER GE GDT695SMJ0ES Arrived on site to test unit for not draining. Test unit and found bad drain motor. Replaced drain motor. Test unit unit draining no leaks present at this time job complete
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to replace parts from previous diagnosis. Replaced control board, UI, evap cover, FF control and shimmed evap drip pan. Tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and replaced drawer and deli control. Unit is now operating as designed. Advised customer on repair. All checks good.
RANGE JENN-AIR JDRP548WP03 Arrived on site to reassemble 30 door wife took apart. Found missing screws and worn out mounting points on retainer and door liner. Office to reschedule.; ordrng 5 WP3196557 (screw)s and 1 WP4449259 (glass-door) and 1 WP4457132 (RETAINER) and 1 WP9759413 (liner-door) and 6 WPW10292297 (screw)s
OVEN WHIRLPOOL KDRP407HSS4 Arrived on site for range with broken glass in door. Upon arriving found inner glass within door was shattered due to age. Upon customer approval I repair glass in door and retested unit. Door now functioning as designed call complete
REFRIGERATOR FRIGIDAIRE FFFU16F2VV Arrived on site for refrigerator door and gasket issues tested and inspected unit and found damaged door not sealing properly. Also ordering gasket in case door does not come with one. Office to schedule return trip. Will also need adhesive to seal around liner. Ordering parts research for adhesive.; ordrng 1 5304522725 (GASKET ) and 1 5304522726 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH/adhesive)
RANGE GE ZDP486LDP7SS "Arrived on site for customer complaint of unit exploding underneath cooktop. Couldnt detect gas leak, instructed customer to call gas company. Found front left burner was the source of the issue, and RR burner not staying on. Ordering tubes and valve. ; ordrng 1 WB13K10030 (Griddle ignitor) and 1 WB28K10518 (Tube) and 1 WB28K10522 (Tube) and 1 WB13T10065 (Electrode) and 1 Cnote (2 hour 2 tech)"
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for customer complaint of unit not cooling properly, found sealed system issues, I replaced compressor, coupler, and filter drier, instructed customer to monitor temperatures and call us if there is any issues."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replaced board. Replaced board test unit and unit heating but giving error code for fan blower to slow. Ordering blowers and control and console office to reschedule. ; ordrng 2 W11248652 (BLOWER )s and 1 W11261167 (CONTROL POWER SUPPLY) and 1 W11261169 (CONTROL BOARD ) and 1 W11297709 (CONSOLE)
COOKTOP KITCHENAID KCES550HBL00 "Spoke with homeowner, and he informed me right front burner does not indicate power on when the switch is turned on but others do operate. Ordering right front infinite switch and wiring harness to correct the issue. Office to set return appointment due to part availability.; ordrng 1 W11110552 (harns-wire) and 1 W11259362 (switch-inf RF)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that wont preheat. Upon inspection I found 5 stored error codes for loss of communication between the main control and UI. I accessed the main control and tested voltage at the bake relay during bake. 240Vac is needed for the oven to operate but I found no voltage coming to the bake or broil relay when trying to bake. I accessed and tested the TOD and resistance for the bake element. Both tested good. I advised that the power supply within the wall would have to be inspected by a licensed electrician due to the absent voltage. Job complete.
RANGE KITCHENAID KSGG700ESS0 Arrived on site for range with face of door lose. Upon further inspection found that the outer door panel inner mounting bracket was bent not allowing it to be screwed into inner door panel. Adjusted bracket and reinstalled screw and now unit is no longer lose. Showed manager Mario of correction. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite and replaced control and tightened the interlocks. Unit is now operating without tripping however the turntable is still turning when the door is open. Returning with interlock switches to repair. ; saved tckt
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Removed existing refrigerator and installed new. Picture of new unit model tag attached. Checked for damages and leaks. All checks good. Flooring under unit is uneven, leveled doors best possible. Job complete"
WASHER MAYTAG MVWB765FW3 "Arrived on site, removed old washercwhich was in the garage. Job complete"
OVEN WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave light not working. During testing found that the light does not come on. Changed out bulb and it did not resolve issue. Checked voltage going to bulb socket and got nothing will need to replace the control . Ordering parts and office to schedule ; ordrng 1 W10892389 (Control board)
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site and removed old washer from 2nd floor and uninstalled from pedestal. Installed new washer to pedestal on second story. Connected, ranvtest cycle and checked for leaks. Job complete"
RANGE WHIRLPOOL ACR4303MFB4 "Arrived to inspect oven not heating. Confirmed the complaint and checked voltage at the terminal block and readings were:L1/L2= 249L1/N = 249L2/N = 1Issues are with the outlet, not the unit.I respectfully left the unit unplugged from the wall to prevent and further issues.Spoke to the property landlord about the electrical issues.Job completed Unit was under manufacture warranty"
OVEN GE JGBS19DEN3BB "Arrived on site for customer complaint of unit not baking, found broken ignitor
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher not filling with water. Upon arrival found that unit wiring harness was damaged and valve was likely not receiving full voltage. Ordering wiring harness and fill valve in case. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11084863 (WIRING HARNESS ) and 1 W11434044 (FILL VALVE )
WASHER MAYTAG MVWC465HW2 Arrived on site to test unit for not getting water. Last time out unit was not hooked up to water but verified valve was receiving proper voltage. This time out unit was hooked up to cold water only. Cold water was hooked up to hot valve and was set to cold wash causing no water. Advised customer needed hot water hooked up to unit to operate properly and line be hooked up to cold valve. No hot water is ran to unit. Spoke with tech line and they agreed unit needs to be hooked up to hot water.SR#7729580964
OVEN WHIRLPOOL WOS92EC0AS03 Arrived onsite for for F1E1 error code. According to error code. Unit would need a new control and console.
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer that customer stated had a vent hose on the back that was shrinking. Upon arrival I inspected the vent hose that was attached to the dryer and found no signs of damage or any evidence of shrinking. The vent hose is made of the hard aluminum metal that keeps its shape and form whatever it is push back against the wall and does not bend or mesh together I did explain to the customer that the venting is indeed working as designed and that there is nothing we can do replacement wise that would resolve any sort of shrinking issue but
DRYER MAYTAG MEDC215EW1 Arrived on site and tested operation. Found unit not starting. Tested voltage and found L1 connection loose at terminal due to stripped screw. Replaced screw and nut on terminal block and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site and inspected unit for damage. Found hinge has failed causing glass on lid to separate from plastic trim. Unit will need new lid, hinges and hinge pins as well. Also ordering new hinge screws if they were damaged when hinge failed. Office to schedule return services due to part availability. ; ordrng 1 W11130236 (lid) and 4 W11404293 (SCREW)s"
OVEN KITCHENAID KEBK101SSS04 "Arrived on site and replaced broil element diagnosed on previous visit, after replacement confirmed oven is operating properly by running a bake cycle.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose range that was throwing an error during cooking. Customer says unit will heat up and shorting into cycle the control will blink out and throw an error. Checked diagnostic mode and found F1E0 which is a board failure. Ordering new control to resolve. Office to schedule when we get part. ; ordrng 1 W11258611 (cntrl-elec)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for the microwave arching during use. During inspection found that the waive guide cover was burnt. Called tech line and did a video chat with them. They took pictures and we found that the waive guide was damaged as well.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite and found flooded deli drawer possibly causing other system failures. Lighting in unit is completely dead, however cooling properly at this time. Ordering deli drawer and control to repair. ; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)"
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer, upon inspection found the washer not starting, front panel had power but no options to start. Tested control and found no issue; ordrng 1 W10861510 (CONSOLE )"
OVEN WHIRLPOOL KODE500ESS05
WASHER WHIRLPOOL GHW9100LW1 "Arrived on site and inspected washer and found control panel will turn on but it will not begin a cycle. Attempted to enter diagnostics and this is also unresponsive. Control board may also be contributing to issue
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived to inspect dishwasher with no power.Confirmed the complaint and found the white wires in the junction box were burned inside the wiring nut.I spliced the wire and replaced the cap.Unit now works properly.Job completed
DISHWASHER GE GDT655SSJ0SS "Arrived on site to test unit for not responding. UI was not receiving power. Replaced control, now power was supplied to UI but UI not responding. Replaced UI but still not responding. Like to replace wire harness. ; ordrng 1 WD21X21664 (dishwasher door harn)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator needing a previously diagnosed ice dispenser separator assembly. Upon arrival I disassembled and installed a new separator needed and then was able to reassemble and test the unit to verify that it is no longer allowing air to get up inside of the iceberg. Call complete
WASHER WHIRLPOOL WFW6620HW0
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for refrigerator making clicking. Upon arrival found unit had a sticker by rear vent that would pop making a clicking noise. Removed sticker and tested. Unit is now running as designed. Job Completed.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to examine cooktop damaged from delivery. Found cooktop scraped up and in need of replacement. Replaced with new cooktop. All is working as designed. Call complete.
COOKTOP KITCHENAID KGCU462VSS02 "Arrived on site for cooktop that was not level. The builder was there and had let me know they already found solution to level unit, but questioned on if the grates seemed unleveled still. Advised builder the cooktop grates on unit appeared level, although feet on grates were a little worn down.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrrived on site to inspect oven combo for burning in the microwave, upon inspection found the cover burnt. Replaced cover and spoke with techline Sr # 7729573513, ordering console for intermittent issue. Office to reschedule ; ordrng 1 W11105016 (CONSOLE )"
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived onsite for unit not powering on. Checked voltage p. Voltage was good at 120. No issues at this time. Job complete"
COOKTOP GE PGP976SET5SS "Arrived on site to inspect cooktop front burner not working. Upon further inspection, I found the front left burner valve hard to turn and the ignitor not coming on when turning the valve. I disassembled the unit and found where liquid had gotten down into the valve causing it to seize up and the ignitor harness switch on the valve was broken. I tested the front left burner but turning the valve on and turning another valve on and getting them to ignite and the left burner ignited and came on. I am ordering the front left burner valve, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. Off ice to schedule return service due to part availability. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WB18X25926 (harness wire switch) and 1 WB19T10085 (valve gas)"
RANGE WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not shutting off when called for. I inspected the unit and work area. I found the unit connected to WiFi and the customer whirlpool app. I found fault code f6e4 UI to control statues error. I am ordering both controls and the console to repair the unit. The office will reschedule when we have an eta on the parts.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)
DRYER WHIRLPOOL WGD6620HW Arrived onsite for for dryer along loud noise. Upon arrival found noise was intermittent coming from wheels and belt ordering dryer repair kit. Office to reschedule based on part availability.; ordrng 1 4392067 (DRYER REPAIR KIT ) and 1 CNOTE (OFFICE TO RESCHEDULE )
WASHER MAYTAG MVWC565FW2
VENTHOOD KITCHENAID KVWB406DSS1 "Arrived on site for vent hood that was not venting properly. Found that the button was stuck on third suction button and adjusted. Tested unit and found suction working properly after.
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to inspect dishwasher not getting water. Upon further inspection, the customer advised that the unit was leaking water from underneath and then it stopped getting water. I removed the toeplate and found where water had leaked from the diverter housing (photos). Placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. Advanced through testing and the dispenser, drain pump and element all operated as designed. No water leaks observed during service, job completed. If repair is requested, the sump/motor assembly will be needed and the main harness will need to be ordered jus in case."
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for customer complaint of really loud noise, found failed gearcase, I replaced gearcase and cam, unit tested good."
WASHER MAYTAG MHW5500FW1 Arrived onsite to install previously diagnosed parts. I received the wrong valve re ordering Valve (W10599356) ; ordrng 1 W10599356 (water inlet valve)
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite to replace right hinge. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG MVW7230HW0 Arrived on site to diagnose a washer that is not responding to user input. Found failure with control panel. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven Control and sensor malfunctioning, replaced both and checked for issues. No issues found. Complete"
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite and was advised unit would not start cycle during control glitch until unit had been reset for 2 days. Mechanical issues ruled out during testing. Ordering control and vent fan to repair. Office to reschedule. ; ordrng 1 W11410066 (CONTROL) and 1 W11416460 (VENT)
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnosed burner head and cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for cooling complaint in fresh food. No ice build up on evaporator,ran thermistor test evap thermistor reading 35 and cover thermistor reading 39 fresh food temps above 40° ran fan test passed good air flow through vents. Ordering side panel and main control; ordrng 1 W11450890 (Hv control) and 1 W11330486 (Panel ui)"
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed dispenser and inlet valves. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
RANGE WHIRLPOOL WFE525S0HV1 "Arrived on site for display not working properly. I Inspected the unit and work area. I found the thermal fuse blown. I replaced the thermal fuse. The unit is working as designed. Job complete."
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for cooling complaint and no water. Tested dispenser no water valve not getting power,ran diagnostics thermistors all passed,fan motor powered on. Ordering main control; ordrng 1 W11450890 (Hv control) and 1 W11330486 (Panel ui) and 1 W11442053 (Dispenser ui)"
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave vent light not functioning. Upon inspection found control was not sending proper voltage. Replaced control, tested unit and unit is functioning properly. Notified customer that replacement bulbs are 40 watt for future reference. Job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for for previously diagnosed parts. Upon arrival replaced sump and tested. Found unit operating as designed no signs of leaks during service. Job Completed.
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site to test unit for not washing. Test unit and found bad wash motor.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced defective door handle on right side fresh food door checked door operation good
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to replace sump and motor. Replaced sump test unit and unit test good job complete no leaks present at this time.
OVEN KITCHENAID KEBS107SSS04 Arrived on site to replace thermal fuse for oven. Replaced part and tested unit. Found all is working properly at this time.
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DOWNDRAFT JENN-AIR JVD0303GS0 "Arrived on site for customer complaint of unit not powering on, found downdraft is connected to griddle, also found 2x4 support screwed into cabinets and wall under unit. Need 2 techs to uninstall 2 appliances and 2 hours. Bringing back harnesses and control. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (2 techs/2 hour job)"
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site to test unit for unit turning on and off. Removed control board and found loose connections. Secured connections test unit and unit test good job complete
WASHER WHIRLPOOL WFW5620HW0
DISHWASHER KITCHENAID KDTE104EBS3 "Arrived on site to test unit for not washing. Found error code f7e1(no heat). Cleared error code and found diverter motor stuck in lower spray arm position and would not move to upper in diagnostics. Replaced sump and motor, tested unit, unit works good. No leaks detected at time of service. Job complete."
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to replace dispenser drawer. Replaced dispenser drawer. Could not test unit. Unit was in the shop. No water connection available for the unit. No issues at this time. Job complete
OVEN KITCHENAID KEBS107SSS04 "Arrived on site and set oven to preheat end it reached temperature in the expected amount of time, Oven is operating as intended. Customer is experiencing specific items like a baking sheet of bacon cooking unevenly on each side. Also found racks are slightly unlevel, moved them around but this did not change anything.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrrived on site to inspect fridge for broken door hinge, upon inspection found the weld in the hinge broke, replaced full hinge and tested. All functions returned. Complete"
WASHER WHIRLPOOL WTW8700EC0 "Arrived on site to install parts diagnosed by previous tech to resolve failed gearcase. Installed new gearcase, clutch and slider. Did not need drain pump, checked what appeared to be a burn and it was a scrap from install, and there is no evidence of burns. Tested unit and verified all is working as designed with no water leaks. Advised customer on run several cleaning and cycles before using clothes due to me having to use PB blasted to unstick the rusted components. Call complete."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to replace heater from previous diagnosis. Verified heater is not good. Replaced heater, tested unit, unit works good. Door was hitting on top right corner. Leveled, tested unit, unit works good. Handle was upside down but customer wants it that way in case he needs to tighten or swap it. No leaks detected at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a dent in the upper left corner of the left RC door. Customer advised that the ice maker isnt working. I found that the fill tube had frozen and popped causing water to leak out at the top back left corner of the unit. I found where insulation was in the chute of the ice maker and clogged it causing the fill tube to freeze. I removed and replaced the left RC door and components and am ordering the fill tube. Water was turned off at the wall outlet. No water leaks observed at the end of service.; ordrng 1 W11415785 (FILL TUBE)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived onsite for refrigerator with roller wheel issue. Upon inspection I found the left roller broken into pieces and scratched the floor. I lifted the unit and replaced the roller cab. The unit is working as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator making weird noises. Upon inspection I found the diffuser making a loud scratchy noise and not cycling off just a constant noise. The customer also advised me that food in the RC often freezes. I replaced and tested the diffuser. The unit is now working as designed and the diffuser is quiet. Job complete.
WASHER WHIRLPOOL MVWB865GC0 "Arrived on site for customer complaint of unit not finishing cycle, found unit would not spin correctly due to tub and gearcase being out of round. ; ordrng 1 W10868473 (Gearcase) and 1 W10586079 (Basket) and 1 Cnote (Office to reschedule)"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for HANDLE HAS COME OFF- SCREW IS MISSING ON THE RIGHT SIDE - PRE-ID HandleRemoved oven door and found screw still lodged inside door housing. No part needed to complete repair. Re-secured the screw to handle and put oven door back together. Handle is no longer loose and the door opens and closes as designed.
RANGE WHIRLPOOL WFC150M0JS0 Arrived onsite for unit not cooking the food properly. Tested unit. Found that unit has power but not turning on. Flipped breaker. Tested unit. Unit heating once again. Customer had complained of unit not keeping the heat up on the unit to cook. Also let customer know that the unit is designed to shut off for a couple of minutes from heating the food for safety reasons. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAB05 Arrived on site to install previous diagnosed part. I removed the failed freezer light and replaced with new. All the lights are now working.
OVEN KITCHENAID KEBC208KSS0 "Arrived on site and inspected ovens and found center blower is screeching above 400 degrees. Recommended replacing both blowers
WASHER LG WM3570HWA "Arrived on site to diagnose washer leaking when in use. Performed diagnostic on unit with lid off. When unit went to fill it started squirting water from one of the fill hoses. Found hose had a leak from rubbing against the vent hose. Ordering necessary hoses. They asked if I could patch their existing hose in the meantime. Applied a bead of silicon and wrapped in duct tape as a temporary measure until hoses come in. Office to schedule when parts available. ; ordrng 1 MEJ62524901 (HOSE) and 2 MEJ62524902 (HOSES)s"
OVEN WHIRLPOOL WOC54EC0HS01 Arrived onsite for unit not keeping time. Upon arrival found unit had good voltage but UI was changing times. Replaced UI and tested. Spoke with customer about connecting to WiFi. Job Completed.
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher not turning on. Upon inspection found disconnection ant junction box. Secured connector,tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite to install previously diagnosed parts. I installed the motor bracket and connector. I put a light in the ice chute and I could not see any light shining through the unit is working as designed at this time. Job complete.
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to test unit for not starting operating. Found control board was receiving power but not putting power out. Replaced control board, tested unit, unit works good. No error codes present. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRT541SZDM00
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=12 degrees (without fan on) and RC=36 degrees. I placed the unit in diagnostics and ran test 56=E5. Ran test 57 and the IM harvested. Ran test 45 and water dispensed into the IM tray. I removed and replaced the ice maker and cycled power the unit. Tested the ice maker and its operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for f0e9. I inspected the unit and work area. I found error codes f0e9, f0e5, f1e2. I inspected the rotor stator and found everything installed properly. I ran a DLMS Calibration. I than ran a diagnostics cycle and found the unit working as designed. I found the water lines lose on the inlet valves at the wall. I tighter the hoses down. Job complete. No water leaks detected."
REFRIGERATOR KITCHENAID KRFF507ESS01 Helper Complete
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for refrigerator with led lights out. Upon inspection I found all the top RC lights out and the FC light out. I will need to order the led driver and light modules and return for repair. Ordering Inverter box (W11368839) led modules (W11462342) ; ordrng 1 W11368839 (INVERTER ) and 8 W11462342 (MODULE)s
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for customer concerned about vent location and floor. Assured customer that bottom vent ins normal and the flooring is rated for vent warmth. All checks good. Unit is operating as designed. Advised customer on care.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for customer wanting bellow replaced because of mold. Looked at bellow. Ordered part. Need authorization before returning. Office to reschedule ; ordrng 1 W11106747 (bellow)"
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the evaporator fan not working when I arrived. I power cycled the unit and found it going through a defrost cycle. Inlet the unit finish and found the evap motor coming on and working. I found a partial frost pattern on the freezer evap. I ran a temp test and found the freezer on,y getting to 20. I suspect a sealed system issue. I spoke to the customer and they said they would monitor it and if it didnt get back down to zero degrees.
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of not starting. Found the fuse open. Replaced fuse and test.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replaced adjusters. Replaced adjusters test unit and unit test good job complete.
DISHWASHER WHIRLPOOL MDB7749SBM2 Arrived onsite for dishwasher with burning smell. Upon inspection found significant burn marks on control board and wiring harness. Will need control W10595568 and harness W10871222 replaced. Once replaced will know if other parts are necessary. May need to have control panel on hand. Notified customer that quote could change pending ability to test for any other issues.
OVEN KITCHENAID KOST100ESS03
WASHER WHIRLPOOL WTW5700XW0 Arrived on job for complaints of not completing cycle. Ran diagnostics and found code for long fill time. Tested valve and found low water flow. After replacement test operation. No leaks detected at time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon inspection I found dry water trails only under the inlet valve. No other visible evidence of water leakage. I ran a diagnostics cycle and found the valve building up moisture on the outside near the screw threads allowing water to drip. I found the water line was over tightened onto the valve. I can see the joint on the water line looked rusty as if it had leaked as well. I replaced the water inlet valve and tested the unit. I did not detect any leaks after replacing the valve but advised that the water line may still have a small leak and to monitor the unit.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for water leaking. Found water leaking between fill tube and valve,diagnosed fill tube not fully inserted to valve,installed fill line correctly to valve,ran icemaker through a fill cycle passed no leaks"
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer stopping mid-cycle. Upon further inspection, I placed unit in diagnostics showing error code F7E1. Cleared the code and attempted to calibrate. Calibration stopped midway and unit shut off. I tested the capacitor, actuator & motor and all appeared to be good. I tested continuity to the harness from the control to actuator and found the harness with no continuity. I am ordering the lower harness and control and will return with all screened parts. Unit left unplugged for safety. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec)"
RANGE AMANA AER6303MFS2 Arrived on site for range oven not heating. Tested and inspected unit and found failed fuse and damaged harness. Ordering needed parts. Left unit unplugged and instructed customer not to plug in or use. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11458879 (HARNESS ) and 2 WP3196548 (fuse-thrml)s
RANGE WHIRLPOOL WFC150M0EB4 Arrived on site to diagnose a range With a burner that has caught fire. Tested unit and found food soil and debris in drip pan overheated causing issue. Replaced burner and advised on procedure to remove drip pans for cleaning. No further repairs are needed and all is working properly at this time.
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for the washer not washing. Ran diagnostics and found no error codes. Ran automatic diagnostics and all functions tested good and no leaks detected. Could not find any issues with washer at this time.
DISHWASHER WHIRLPOOL ADB1400AGB3 Arrived onsite to replace previously diagnosed parts. Replaced retainers. Unit is functioning properly. Job complete
DISHWASHER FRIGIDAIRE FBD2400KB12B Arrived on site for dishwasher not draining. Tested and inspected unit and found garbage disposal knockout for drain line not knocked out. Knocked it out and reconnected drain hose and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for customer complaint of long drain error code, found unit was not draining properly, ordering drain pump. ; ordrng 1 W11412291 (Drain pump) and 1 Cnote (Office to reschedule)"
WASHER WHIRLPOOL WTW5000DW3 Arrived on call for complaints of leaks. Found loose connection at hose. Reconnect and test.
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for range door popping off. Upon inspection found faulty glass door. Will need to order and replace outer glass door assembly W11176456. Office to reschedule ; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
WASHER MAYTAG MHW6630HW0 Arrived on site to diagnose a washer that is leaking. Tested unit and found dispenser leaking during Phil. Replaced dispenser assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer leaking. I inspected the unit and work area. I found fault code f7e8, f7e9, F8e1, f2e1. I inspected the water lines and found the water level sensor line had backed out enough to leak. I reseated the line and used a hose clamp to hold it in place. I ran a diagnostics cycle and found the water valves not opening up all the way causing the long fill error. The water valve will need to be replaced to fix this issue. The office will reschedule when we have an eta on the part. ; ordrng 1 W11173597 (housing)"
WASHER WHIRLPOOL WFW8500SR00 "Arrived on site to diagnose washer that is throwing F22 code for latch error. Put unit in manual test mode to try latach and it just errored out. Customer has already replaced the latch and issue persists. Next step is to replace the CCU control.
WASHER WHIRLPOOL WFW9151YW00 Arrived on job for complaints of error code. Found the latch is good and the control will need to be replaced.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnose parts. I gained access to the main control and I replaced with new. I powered the unit back on and tested the unit. It is working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHV04 Arrived on site for refrigerator not cooling. Tested and inspected unit and found compressor and fans running. Found very poor frost pattern. Did amp draw and found compressor pulling 0.67 amps. Did SS pre check. Unit will need SS repair. Ordering needed parts. 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188822 (evaporator)
MICROWAVE WHIRLPOOL WMH32519HV "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating, I removed and replaced the magnetron, capacitor and diode and tested. Unit is operating as designed.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and replace control board diagnosed on previous visit, after replacement counter light is working properly. Took one picture, job complete"
DISHWASHER WHIRLPOOL KDFE104HBL0 Arrived on site to diagnose dishwasher that was constantly running when using delay start. Customer informed me that they used delay start and ran before bed. They woke up several times and unit was running 4+ hours. Replaced control to remedy. Normal functions are working as designed. Customer will follow up if issue repeats. Call complete.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Powered u it on found evaporator fan not running diagnosed a defective fan motor,installed a new fan motor powered unit on fan powered on. ; used 1 WP2315539 ( Fan motor) from stock"
ICE MACHINE WHIRLPOOL KUIX535HPA00 Arrived on site to install previously failed pump. Removed pump and installed new pump. Ice maker is draining as designed. No leaks detected. Job completed.
WASHER AMANA NTW4516FW1 "Arrived on site for MAKING A REALLY LOUD NOISE, THAT YOU CAN HEAR THROUGHOUT STORE-RUNNING A WHOLE CYCLE STILL >>> CC on file--- good for just the service fee--Ron the manager will be able to give approval for any service going forward<< SOUNDS LIKE THE BEARINGS ARE GOING OUTPlaced washer in diagnostics and ran high speed spin. Washer sounded good. Put in heavy agitation and noise was present. Inspected actuator and cam. Removed cam and found wear on the teeth and plastic.
DISHWASHER WHIRLPOOL ADB1400AGB3 "Arrived onsite for dishwasher not washing. Put unit in diagnostics and found F4E3 motor loose connection. Upon inspection found loose connector. Restored connection, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. Upon arrival I found the unit in full bake at 350 F I advised that I will not be able to pull the unit and do the repair while the oven is heated. ; O-emld tckt
DRYER MAYTAG MEDE200XW1 Arrived on site to diagnose dryer making an awful screech. Screech persists all the time. Disassembled unit and found the belt pulley was seizing and screaming. Replaced pulley and retested. Unit is now silent. Call complete.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not heating, upon inspection found the igniter not glowing, checked for part and found the replacement part broken. Ordering new one. Office to reschedule ; ordrng 1 W11176454 (IGNITER )"
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite and ordering ui for f2e2 as no function and replacing main control did not repair. Advised customer accordingly. Office to reschedule. ; ordrng 1 W11028325 (housing-ui)
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit not heating. Found bad tod, replaced tod test unit and unit test good job complete
WASHER MAYTAG MVWB835DW5
MICROWAVE WHIRLPOOL WMH31017HS Arrived onsite for unit giving error code F1E6. Unplugged unit and plugged the unit back in. Error code went away. Tested unit. Unit is not heating. Ordered parts. Office to reschedule.; ordrng 1 W10832024 (thrmst-fix) and 1 W10850446 (capactr-mg) and 1 W10892389 (cntrl-elec) and 1 W11256462 (diode) and 1 W11493410 (MAGNETRON )
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for fridge not making ice. I inspected the unit and work area. I found the unit not dispensing water either. I inspected the wiring and found it all connected properly. I found the water valve at the wall turned off. I turned the water back on. I tested the unit. It is now dispensing water, and and filling the ic maker. Job complete."
OVEN WHIRLPOOL WEE510S0FV2 Arrived on site to install previously diagnosed parts. Removed harness and installed new harness. Removed old control and installed new control. Placed oven in broil and it still didnt begin broiling. Checked broiler element and it was faulty. Replaced broiler element and put oven in broil. Oven began heating as designed. Job completed.
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived on site for dishwasher that was leaking from the front. Upon arrival customer stated they just had a plumber out to change the waterline to the dishwasher from a copper line to a stainless mesh line. Upon inspecting the unit I found a small leak coming from the elbow on the water line(pictures in SD). Put unit into test mode and observed any other leaks, no other leaks detected. Advised customer to reach back out to plumber with findings. Call complete."
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of smell, found plastic had fallen on heating element, unit tested good, the smell will go away and was not strong at time of service."
DRYER WHIRLPOOL WED49STBW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting. Advised homeowner on issue. External venting issue will need to be corrected to complete repair.
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site to inspect cooktop, upon inspection found the front right burner covered in black Dust, checked all functions and orifices, all sized correct. Ordering parts. Office to reschedule ; ordrng 1 W10891746 (BURNER HEAD ) and 1 W10892771 (MANIFOLD ) and 1 W11121390 (CAP )"
FREEZER WHIRLPOOL GAFZ30FDGB00 "Arrived on site for cooling complaint. Per customer door was accidentally left open,found weak air flow through vents,evaporator incased in ice. Ran diagnostics unit defrosting correctly no errors on thermistor,defrosted evaporator secured thermistor to suction line,powered unit on checked air flow good.
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for Dishwasher giving a F9e1 error code indicating that the drain pump is not working correctly. Upon entering diagnostics I was able to confirm the error code though and there were no other codes stored in the memory. I then checked voltage down to the drain pump and found it was receiving the proper power supply but the drain was internally stuck in allowing it to spin the water out correctly. Office to reschedule due to part currently labeled PSP and out of stock; ordrng 1 W11412291 (DRAIN PUMP MOTOR)
DRYER GE DCVH680EJ1WW Arrived on site for dryer turning on but not turning drum. Upon arrival I found the belt was intact. I gave the drum a spin while running the unit and found the motor had gotten stuck upon further disassembly I also found the felt liner belt supporting the drums rotation was also thinning out and causing the drum to rubber against the frame. Office to reschedule once availability of parts is known and after ahs approval.; ordrng 1 CNOTE (AHS APPROVAL NEEDED) and 1 WE09X27634 (FELT) and 1 WE16X20393 (blower wheel ctr) and 1 WE17X23463 (drive motor) and 2 WE1M1067 (slide bearing)s and 2 WE1M504 (SLIDE WHITE)s
DISHWASHER FRIGIDAIRE LFID2426TF2A "Arrived on site to replace spray arm and support, after replacing, unit tested good."