Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Andrea - Pflugerville, TX
Didn't do anything
Benjamin Orgain - Austin, TX
The tech wasn't able to do anything to fix my issue.
on time & very nice repair man 706 godspeed Pkwy, Pflugerville
Robert - Pflugerville, TX
Dawn - Georgetown, TX
arrived on time, found and fixed the problem quickly. made sure I didn't have any additional problems with any of my other appliances
Tommy was determined to satisfy his customer!
Sam - Kingsland, TX
Job done quickly
Weiling - Cedar Park, TX
Gari - Liberty Hill, TX
Technician Professional, Knowledgable, and Courteous
Cathleen - Wimberley, TX
Brandon was very patient explaining how the digital oven heats and works, as well as providing an understanding of how the oven thermometer I purchased works. The variance of temperatures has been an ongoing issue, and unfortunately is still is a problem, as far as I can tell. I will be documenting/monitoring & contacting Whirlpool with the results. If we need service again, I hope it's Brandon who's sent out!!!
Matthew - Liberty Hill, TX
Whirlpool service call
Ann - Lockhart, TX
The serviceman was so nice and did a good job finding the problem and giving me an estimate of the repairs. I decided to go with a new unit rather than pour money into an old machine. I was totally satisfied and will call this service again if needed.
Freddia - Dripping Springs, TX
Honest repairman. He couldn’t find the problem but made suggestions on things to try to help with diagnosis. Arrived when said he would.
Carrie - Georgetown, TX
Darryl - Liberty Hill, TX
On time & friendly Workman
Diane - Austin, TX
Michael - Waco, TX
Arthur was friendly and accommodating. He even vacuumed behind my oven and fridge!
Susan - Georgetown, TX
Jauchi - Cedar Park, TX
Lou is very professional, knowledgeable, punctual, friendly, and efficient. He explained clearly about the problems and provided advice on how to care for my dishwasher in the future. Everything was done for about an hour or so. Great experience. A big thumbs up to Lou!
Richard - Smithville, TX
Quick - they had the part to fix the washer.
Mary - Spicewood, TX
Clif was on time, explained potential problems with appliance before starting. Very professional and personable
Best Appliance Repair Experience Ever
Wesley - Hutto, TX
Simply the best appliance repair service experience I have ever had. The repairman was ontime, polite, quick, careful, and thorough. A ‘wow’ experience for sure.
Great service Lou was very professional and nice
Seinivasan - Cedar Park, TX
Lou was very professional and detailed. He tried to resolve the issue one step at a time, took proper approval before installing higher priced spares and I am so glad my washing machine is fixed 😊👍 I would like quicker appointment availability though as with untilities things pile up rather fast 😬😊👍
Wanda - Spicewood, TX
Great job. Very profession
Very Good Service
Sean - San Marcos, TX
I filed a claim with my home warranty for dishwasher repair. AE emailed me the next day for specifics on my repair, to include pictures and video if available. They scheduled a visit within 48 hours. They came and had to order parts to complete the repair, so had to come back several days later once the parts came in. I did not hear back from AE once the parts arrived, so I had to call in for status. They immediately scheduled the follow up appointment for the next day. The technician came as scheduled and completed the repair.
Lisa - Killeen, TX
Arthur was amazing!
Travis did his thing
Tosh - Round Rock, TX
Sharon - Georgetown, TX
Wonderful service technician
BJPerez - Round Rock, TX
Tyler was assigned to our Whirlpool appliance warranty service; not only was he friendly and knowledgeable but he even got to us earlier than our scheduled appointment time - very happy.
STEVE IS THE MAN!
Michael - Killeen, TX
Steve came to my home. Confirmed the issue. He had the part on hand. Changed the part within 10 minutes. This is how service should look! This was a warranty claim.
Alicia - Austin, TX
Wesley did an awesome job and fixed our issue promptly.
Joyce - Georgetown, TX
Thanks he was very good, knew what he was doing , and the price was fair, I will tell my friend's
John - Georgetown, TX
Nice fast and clean
Ronald - Killeen, TX
Amli - Austin, TX
Scott is a great tech!
Elva - Del Valle, TX
We are very happy with Appliance Express', Scott Mckenzie's service! He was on time, knowledgeable & polite
Connie - Georgetown, TX
Very friendly guy
Kate - Georgetown, TX
Paul was very helpful and nice.
Julie - Austin, TX
jw - New Braunfels, TX
Very polite and professional; did great job.
Andrew - Leander, TX
Lee - Austin, TX
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Hank - Austin, TX
Kevin was awesome, very professional and respectful.
Hanna - Austin, TX
Professional, knowledgable, and courteous service.
Roy - New Braunfels, TX
Holly - Austin, TX
Joseph was professional, knowledgeable, courteous and friendly. Very good experience. Thank you.
Jessica - Round Rock, TX
Jonathan was very professional and friendly. He wore shoe covers because it was a rainy day, which I thought was very nice and courteous. He explained the issue with my gas stove, and fixed the issue with no problem.
Great Friendly service
Antonio - San Marcos, TX
All the service men, that has service my homes, are very professional, and very friendly. They walk me through everything that needs to be done, and what may happen. I really loved the ability to use PayPal. I use PayPal for all of my business use. I will definitely use your service, in any problems come up, in all my homes. 🙂
Great Job, very efficient
John - Canyon Lake, TX
Lorri - Round Rock, TX
Had a great experience with Tyler. He was early, efficient and friendly. Couldn’t have asked for a better repair experience! Thank you!
Quick Knowledgable Service
Spencer - Austin, TX
Wesley helped us to quickly determine the scope of what had gone wrong with our dishwasher. He seemed knowledgable and was very courteous.
Very good service
Todd - Georgetown, TX
Jonathan was on time, fixed the problem and cleaned up.
Steven - Driftwood, TX
Said he could fix problem for $350 until found out unit was under warranty then just calibrated machine to fix?? Highly questionable it is fixed unit still will not add enough water to wash or rinse clothes!
Great service and great manner!
James - Austin, TX
Leonardo was quick, professional, polite, and gave a very clear explanation of what was going on with the dishwasher and how to avoid problems in the future. I've followed his suggestions and it's worked very well so far!
Veronica - Temple, TX
Steve was very professional and timely.
Shirley - Georgetown, TX
Quick and efficient
Michelle - Kyle, TX
Very good service from them - warranty call under David Weekley but they were responsive and technician knew what he was doing and was very friendly and efficient. 5 stars
professional and helpful!
Riverside - San Marcos, TX
Great service! Technician was quick in diagnosing the problem.
Thomas - Austin, TX
Dennis - Dripping Springs, TX
Perhaps Brandon was unfamiliar with this ice maker . It still doesn’t make ice but ice maker leaks water about every five minutes.
Camden - Austin, TX
Excellent and courteous!
Marcia - Temple, TX
Steve is very professional and polite. He demonstrated to be very knowledgeable.
Melodie - Belton, TX
Diane - Marble Falls, TX
Griffith - Cedar Park, TX
Jones - Austin, TX
Lou was very helpful explaining things. Quick and efficient service.
Great service, nice people
Melinda - Georgetown, TX
Great experience. Gerry was friendly and knowledgeable. Will definitely call Appliance Express for all my appliance repairs.
Great Service! Quick and reliable
Adam - Austin, TX
Dale - Bastrop, TX
Repair was completed well . Repairmen were courteous and efficient.
Competent Service Technition
Cythia - Georgetown, TX
Tyler explained relevant things to me re: the refrigerator’s operation and adjusted it well.
Steven - Georgetown, TX
Right on time, kept things neat and tidy, very friendly and professional, and they fixed the problem. Who could ask for anything more.
Leo - San Marcos, TX
Zwolinski - Georgetown, TX
Personable and on time
good service, would use again
Merle - Pflugerville, TX
very good service man
Judi - Georgetown, TX
Communication with the office was good, the tech was on time and very personable.
Bob - Leander, TX
From the front office to the service technician, great service. Our technician was very professional, knowledgeable and easy to work with.
David - Austin, TX
Chase was very professional and informative. Fixed our dishwasher issue quickly!
Angelique - New Braunfels, TX
Friendly, punctual & informative tech
Professional Service Tech; Hang on to this man..He is Great. !!
Norton - Georgetown, TX
I hope to get him every time I call Appliance Express. He is very knowledgeable, professional and caring
Vipul - Round Rock, TX
Have had an amazing experience with Appliance Express, from the ladies in the office to the technicians that have come out to work in our appliances. Very professional and knowledgeable.
Rogelio - Leander, TX
Lou was on time an very professional. He gave us the courtesy of wearing "booties" into our new house even though our dogs had it plenty dirty. Thanks for being so considerate.
Leslie M - Georgetown, TX
Very happy with this business and Lou, the rep that came out, was prompt and professional! I was also pleased they could come out quickly!
Adler Dish Washer Repair
Adler - Georgetown, TX
Problem identified quickly and resolved 2 days later.
Problem solver, great service!
Margie - Kingsland, TX
We were pleased with our service. Very helpful and extremely professional workers. Appreciate our appliance problem has been solved and repaired. Thanks
Dave - Round Rock, TX
Thanks for the quick, professional and courteous service!
Regina - Bastrop, TX
Professional and efficient.
CS - Cedar Park, TX
I was very happy about quality of service and contact made by the tech.
Desmond - Manor, TX
Joe was extremely knowledgeable, efficient and personable. It was one of the best professional experiences I’ve ever had with a repair company.
Akhtar - Round Rock, TX
Hanna - Austin, TX
Brandon was very pleasant, arrived early and fixed the problem with my dryer quickly.
great service, very accomodating
Ron - Round Rock, TX
Wesley is truly an asset to your company!!!!
Anna - Pflugerville, TX
Professional and quick
Gott - Cedar Park, TX
Lou was very good in taking care of our washer. He came in and explained the problems, replaced parts. Gave me some very good hints on using the washer. I am so appreciative of his professional manner. Very experienced and knowledgeable on the machine. I would highly recommend Lou. Diane Gott
Really great service!
Sergio - Pflugerville, TX
The technician was very knowledgeable and prompt. It was an extremely smooth appointment and was happy with the result.
Ed - San Marcos, TX
Shallow - Georgetown, TX
Lou was very professional & was able to diagnose/ repair my problem quickly.
Tenacious!! Great Attention to Detail!!
Laurence Abrams - Round Rock, TX
Jonathan is very knowledgeable and thorough. He's your best technician, hang on to him!! The low inconvenience rating is not due to Jonathan, but due to the fact it took 6 site visits and 45+ days to get this item repaired.
Todd - Liberty Hill, TX
Tyler was very nice and professional. Cool guy to talk to too, and he was very neat and clean with his work.
Always quick and professional!
Kendall - Austin, TX
Job well done
Taylor - Austin, TX
Great work! Very courteous and professional
Nancy - Round Rock, TX
Friendly and knowledgeable
YES, ABSOLUTELY GREAT SERVICE!
Helen - Horseshoe Bay, TX
Tommy was very professional and personable, I appreciate his attention to detail!
Yulo - Georgetown, TX
Zavala - Georgetown, TX
Lou did a very good job, he was kind and helpful in answering any questions I had. Great job it's working fine. Thank you so much
Chris - New Braunfels, TX
Derek was very nice and answered all my questions. He did need tools that we loaned him to use. you Should give your people all the tools they need.
Truly professional - Great work
Shankar - Leander, TX
Prompt and great service
Catherine - Bastrop, TX
Garrett - Austin, TX
Abraham - Austin, TX
Cunyus - Leander, TX
Lou came out to repair our microwave and was very courteous, knowledgeable and extremely careful. He was pleasant and professional and didn’t waste any time at all in getting the job done properly the first time! Thanks Lou!
Exceptional Customer Service
Natalie - Round Rock, TX
Tyler was fast, courteous and proactive. He arranged a follow up appointment because of my appliance's situation needing additional support post-replacement.
Service was great!
Zorba - Georgetown, TX
A job well done. A very professional & pleasant repair tec. A business we would call again.
Judy - Round Rock, TX
my service tech was very knowledgable
James - Holland, TX
All around excellent service!
Helen - Austin, TX
Rudy - Round Rock, TX
Taylor - Liberty Hill, TX
Melody - Round Rock, TX
Tyler fixed knew the problem and fixed our oven right away. He was friendly and quick. He even came on Labor Day to help schedule the job. Thanks!
Anonymous - Georgetown, TX
Stover - Georgetown, TX
professional and kind
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Harvey - Leander, TX
Very efficient and professional
Super perfect service!
Susanne - Austin, TX
Sam - Austin, TX
Luis was great! He was quick, friendly and was very knowledgeable!
Michelle - Buda, TX
Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You
Patricia - Leander, TX
Arrived at beginning o our window, worked fast and was very professional
Bobby - Burnet, TX
Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.
Andrea - Round Rock, TX
I appreciate the availability of appointments. This technicians are professional and friendly. Great customer service!
Sandra - Hutto, TX
Nathan was professional, courteous and quickly fixed the issue.
Sharon - Kyle, TX
I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!
Good and quick service
Mary - Meadowlakes, TX
Great experience, technician arrived on time and repaired my dryer in a matter of minutes. My dryer had not worked since mid July and two service people had looked at it. Obviously one was an idiot. Thank you very much.
Seaholm - Kyle, TX
He was on time and completed the job in an efficient manner.
Gray - Georgetown, TX
We had outstanding service...Lou, our service professional, was knowledgeable, courteous and communicated very well.
Framnes - Round Rock, TX
Lou did a great job analyzing my dish washer issues and making sure that I was able to keep it running well in the future. I definitely feel comfortable calling again or recommending his service to others.
Paolozza - Leander, TX
Joe - Buda, TX
Great service and price.👍🏻
Michael - Marble Falls, TX
We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.
Chad - Georgetown, TX
Tyler Was very friendly and efficient.
Ken - Austin, TX
The new part worked
Amderson - Salado, TX
Steve was on time explained things clearly and thoroughly
Susie - Kyle, TX
He was nice, courteous, clean and knowledgeable. He diagnosed the problem and went for the fix and was done in short order!
Ed - Buchanan Dam, TX
Prompt. Courteous. Knowledgeable. Friendly.
Jon - Austin, TX
Technician displayed genuine care for my request and appliance needs, and was very detailed in his description and explanation.
Very thorough service. Great job!
Dan - Georgetown, TX
Lou did an excellent job.
Fastin great service
Rgs - Georgetown, TX
Paul - Austin, TX
Ferrell, correct spelling of last name FARRELL - Georgetown, TX
Best service tech!
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.
Ellen - Horseshoe Bay, TX
I will recommend Aplliance Express to all of my friends!
Quevedo - Leander, TX
Great Service and Tommy is fantastic
Philip - Horseshoe Bay, TX
Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.
Alex - Liberty Hill, TX
Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.
Suresh - Round Rock, TX
Listens to the problem and explains the resolution steps.
Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!
Sam - Horseshoe Bay, TX
Miguel - Austin, TX
Very good technician customer service
Excellant service and Fair Price
Lisa - Austin, TX
I will refer all my family and friends. Very impressed.
Right on time
Robert - Austin, TX
I like how they call the day before to narrow the window they will be coming. Always fix the problem, too.
George - Round Rock, TX
Tyler was very professional
Very fast service!
Nathan - Hutto, TX
The service technician was very fast and quickly repaired our machine.
Fast, efficient...Holiday coverage
Kenneth - Liberty Hill, TX
Melody - Round Rock, TX
The oven is working again. And I appreciated that a technician came on Labor day so that I didn't have to take off work to meet him.
Great Service, too expensive
Pohlmeyer - Georgetown, TX
While my washer was fixed, the $99 diagnostic charge was unnecessary, or should have been applied to the labor. AE knew what was wrong before they arrived. I feel the invoice was about $100 too much, given the tech was here 30-45 min. I will be calling someone else next time just due to the cost. The service, communication & punctuality was right on.
Ms - Liberty Hill, TX
Jonathan was on time, respectful, fast, very knowledgeable and explained the issue so it made sense to me
Prompt and Professional
Pat - Georgetown, TX
Jonathan arrived within the window of the scheduled time, was professionally groomed, understood the needed repair, and within 30 minutes completed the task. He was courteous and willing to answer additional appliance questions. As asset to Appliance Express! The appliance is under warranty so I am unable to respond to the pricing question.
Efficient, professional, excellent technician
Peggy - Horseshoe Bay, TX
Haffner - Burnet, TX
Teri - Pflugerville, TX
Lane - Marble Falls, TX
Teri - Pflugerville, TX
Appliance Express was excellent with providing time technician would arrive.
Customer Feedback - Austin, TX
Leo was great!!
Lenel - Austin, TX
Technician was helpful.
Mike - Austin, TX
very professional service
Vardaman - Lago Vista, TX
Lou did a great job!
J - Austin, TX
Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.
Katherine - Hutto, TX
Wheeler - Jonestown, TX
..very efficient, cordial, and professionally handled..
Susan - Horseshoe Bay, TX
This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.
Claudia - Horseshoe Bay, TX
Greg - Bastrop, TX
Arrived on time and completed the work quickly. Very impressed with the worker and the service.
King - Driftwood, TX
Kevin arrived as scheduled, communicated clearly the problem after doing his diagnostic exams and followed up with good recommendations...! We will be using them again, if needed!
Robert - Georgetown, TX
Excellent service by a pleasant and qualified technician.
Amy - Horseshoe Bay, TX
Good service and excellent tech
Taylor - Georgetown, TX
Microwave Door Replacement
Cathy - Round Rock, TX
Tyler did a fantastic job again! We are very pleased with Appliance Express customer service. Very timely.
Service very timely
Mary - Round Rock, TX
They arrived close to 11 am which was great.
Angie - Meadowlakes, TX
finally an answer
Bob - Bluffton, TX
I had a dishwasher that overflowed and I had hired three different plumbers to fix it. none could. Gerry knew the answer and fixed it right away.
Jessica - Kyle, TX
Leo was polite, professional, and knowledgeable.
Mr Dave - Georgetown, TX
Great job by Cliff
Kevin - Austin, TX
Robert was very friendly and turned a simple solution into a teachable moment!
Appliance warranty work
Mr Carter - Leander, TX
Jonathan was extremely knowledgeable, and very helpful in providing tips on how to better use them.
Will - New Braunfels, TX
Rebecca - Georgetown, TX
Brandon - Hutto, TX
Very knowledgeable and helpful. Took his time, answered our questions thoroughly.
Mcdonald - Leander, TX
Lou did a great job
Efficient, effective, professional, knowledgeable
Sherry - Georgetown, TX
Tyler came as a follow-up to a previous repairman and did his own diagnostic. Within minutes, he found the problem (a bit less repair needed than prescribed by other repairman) and had the washer working in less than ten minutes. He is a jewel to the company. Thanks Tyler for a job really well done!
Very professional and timely well done job.
Arasb - Austin, TX
Don - Georgetown, TX
Very good found problem and fixed it quickly.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer errors. When I arrived the customer explained that he had issues with the washer stopping mid cycle but over the past few weeks has had no issues. Went ahead and ran diagnostics for fault codes- none stored. Ran auto cycle and had no issue. Could not duplicate issues or find a problem. Job complete
WASHER MAYTAG MVWX600XW2 Arrived onsite for unit leaving oil stains in sheets. Tested unit. Could not find any oil leak coming from gear case. Customer cleaned soap dispenser. No issues at this time. Job complete
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to diagnose a cooktop with an indicator that is not turning off. Tested unit and found right front infinite switch pilot contacts closed causing unit to display that the burner is on. Right front infinite switch will need to be replaced to complete repairs. ; ordrng 1 WP3149400 (switch-inf)
REFRIGERATOR WHIRLPOOL ET18NKXFW01 Arrived onsite to replace fan. Fan was broken before installation. Also noticed that bracket to fan was broken causing the motor to drop down and cause the old fan too scrap.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for door saying open when closed. Upon arrival found found door was closing properly but that the door switches would not switch properly. Installed new switches, tested unit unit tested good. Job Completed"
REFRIGERATOR KITCHENAID KRFC604FSS01 "arrived on site to diagnose issues with water drip from dispenser area and icemaker not dispensing. On arrival I found the ice bucket was full, and the unit was dropping ice slabs instead of cubes, and overfilling the bin to the point you cant get it out. Icemaker bail arm seems failed as does the twist tray. Found some frost under the ice bucket likely indicating an air leak from the dispenser flap. Provided estimate for new dispenser door and ice maker, Ordering parts, office to schedule when we can get availability from WP on icemaker. ordrng 1 W11099789 (icemaker) and 1 W11189145 (door-ice)"
ICE MACHINE KITCHENAID KRFC704FPS00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice maker cycling and filling with water. I temp tested the freezer and found it at 25 degrees. I gained access to the control and tested tested the voltage to the defrost heater, I found good voltage. I tested continuity of the defrost heater and found it open at the fusible link. I tested the thermistor and found it reading properly but no voltage from the control board. I replaced the control and I am ordering the freezer evap wiring harness to complete the repair.; ordrng 1 W11204566 (harns-wire)"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous parts recommended by tech line. Replaced ice door and adapter / seals. Retested and unit is working as intended. No more moisture building in the back. Call complete.
OVEN KITCHENAID KOSE500ESS00 "Arrived onsite for oven panel not operating. Pulled unit partially but couldnt get unit all the way out. Found unit doesnt have extension. Tested panel with new panel still not operating, tested voltage at control found control, receiving voltage but found thermal fuse reading as open. Ordering thermal fuse and rescheduling ; ordrng 1 WPW10545255 (THERMAL FUSE )"
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect free standing ice machine not working. Upon further inspection, I pulled the unit out from the cabinet and unplugged the drain pump and plugged the unit in directly and it came on. I advised the customer that the drain pump is going bad. I removed and replaced the drain pump and tested and unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for light issues. Diagnosed defective leds replaced leds powered unit on all leds working as designed.
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to diagnose refrigerator not making ice. Performed diagnostic on unit. Found icemaker stuck partially through cycle with ice in the mold. Tried jumping and got no response. Replaced icemaker. Retested unit and it is now running and filling properly. All is working as designed. Call complete.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for light bulb burnt out, test unit found bulb out and issue with socket, replaced socket and bulb, test unit, unit working correctly, bulb lighting correctly, job complete."
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed main control and UI control. After installing previously diagnose parts I was able to verify after a few minutes of run time that the unit is now going to defrost like it should everything else is functioning as designed and the UI lights are now fully functioning as well. Call complete
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher showing error codes. Upon inspection I found the unit showing an error code for float switch issue. I was not able to put the unit into diagnostics it would just keep beeping and showing that code. I accessed the panel underneath and found the float switch tray full of water engaging the switch. I replaced the main control and emptied the water from the tray. I tested the unit and it would fill but not wash I could hear it humming then it would drain. I am ordering a float switch (W11255994 ) sump and motor(W11416362) harness (W11084863 )and another control (W11410066) office to R/S due to part availability. ; ordrng 1 W11084863 (HARNESS ) and 1 W11255994 (FLOAT SWITCH ) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP AND MOTOR )
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer top damaged. Upon arrival found top panel damaged replaced dryer top panel. Job Completed.
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for fridge not cooling. Ran diagnostics and no error codes came up. Tested fridge thermistor and it was faulty, replaced. Tested freezer thermistor and it was good. Ordered W11352623 control to be installed. Will return to install new control. ; ordrng 1 W11352623 (CONTROL )"
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and found long fill error, inlet temperature error and communication error. Found control not sending correct voltage to UI and hot water valve has failed. Also found corrosion on thermistor sensor connector. Installed new control and valve housing. Tested operation and found unit working properly. Job complete"
VENTHOOD UNKNOWN VWU37UC6FS0 Arrived on site for vent hood that was not allowing the fan to turn properly. Upon further inspection I found that the motor was getting 120 V to the fan blade motor but the motor if unmounted and turned on its side to where the fan could loosely hang it would start spinning fine but if you tried to re-mounted the weight of the fan blade would cause the motor not want to spend so I went ahead and replace the motor and retest of the unit and found that everything is functioning as designed motor now spins when activated and mounted call complete
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has used washer twice successfully with no leaking after the leaking occurred .and set washer into a diagnostic cycle and filled it until valve timed out, Bellow is not leaking, removed top of washer and inspected vent hose and all connections and there is no water leaking while filling. Ran all other functions in diagnostic cycle and did not find any leaking drain all the water out and drain hose did not leak and stand pipe did not overfill. Could not find a reason for the customers experience, job complete"
DISHWASHER KITCHENAID KUDS02FRSS0 "Arrived on site to test unit for unit not draining, test unit found faulty control board causing dishwasher to fill during the draining cycle,
OVEN WHIRLPOOL WOS31ES0JS00 Arrived onsite for the oven not heating. Customer ran self clean and the oven stoped heating afterwards. Called tech line and we found that the thermistor was no good and control board was not working properly. Replaced thermistor and control and oven tested good and heating. Complete Sr# 7728312414.
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace sump and motor and door latch, opened box found sump and motor defective, informed customer, reordered sump and motor, office to reschedule.; ordrng 1 Wpw10591570 (SUMP AND MOTOR )"
REFRIGERATOR GE PFSS5NFZCSS "Arrived on site to install previous diagnosed part. Removed ice maker and installed fill cup. Installed ice maker and advanced ice maker cycle. Monitored operation. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested bimetal and found closed. Activated defrost cycle and measured voltage to element and found main control not sending voltage. Measured resistance on defrost circuit and found within range. Found failed main control. Removed failed control and installed new. Performed diagnostics and activated defrost mode and measured amp to heater and found within range. Checked ice maker fault codes and found none. Advanced ice maker cycle. All tested good, no water leaks detected."
REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater and timer. On arrival the customer had the unit unplugged and at room temperature. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite to install previously diagnosed parts. Removed cover and unit, removed control, Installed parts and tested unit all tested good. Job Completed."
COOKTOP JENN-AIR JGCP436HL00 "Arrived on to install previous parts. Removed orifice, burner, manifold valve and installed new. Tested operation and found same results. Found when adding pot to burner noise was normal. Called tech support and spoke with JK and he stead issues was caused by Inconsistent gas flow pressure. Spoke with customer on unit. All tested good."
REFRIGERATOR MAYTAG MFC2062FEZ03 Arrived on site and disassembled freezer and found harness is disconnected to evaporator fan. After reconnecting set refrigerator into diagnostic cycle test 112 and fan is not running. Connected new fan motor diagnosed by previous technician and a new motor is not running either. Checked voltage to motor and found it is only getting 76 V when it should be 120 V. Took pictures. Will need a control board to correct the issue.; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics compressor powered on weak frost formation on evaporator plate,found corrosion on suction line leading back to compressor diagnosed leak in system unit will need an evaporator,filter drier and compressor. Need AUTHO for repairs.Customer would like a phone call once office receives AUTHO.; ordrng 1 2HRS and 1 2XLABOR and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for ice maker leaking water into bin. Upon inspection I found the he icemaker fill tube un seated from the ice maker causing the water to dispense directly into the ice bin. I corrected and tested the unit. The unit is now working as designed and no leaks. Job complete.
WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gearcase leaking oil and stator loose, tried to tighten down unsuccessfully, will need to order stator. Office to reschedule ; ordrng 1 W10006483 (STATOR ) and 6 W10644129 (SCREW)s"
RANGE WHIRLPOOL KSIB900ESS2 Arrived on site for convection fan making a banging noise . Found fan blades hitting at bottom of back wall in oven . Tightened nut on fan blade and adjusted mounting screws and back wall . Blade is now spinning freely . Job complete .
WASHER MAYTAG MVWB765FW0 "Arrived on site for washer not filling with water properly. I inspected the unit and work area. I found no fault codes. I spoke to the customer about what the unit is doing, and he said it isnt filling with enough water, that the top layer of clothes are dry. I replaced the control, and set the unit to deep fill. No water leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for fridge not cooling . Customer stated fridge has been cooling normal past day or so . Customer also has had several brown outs in neighborhood. Also had a Samsung so familiar with frosting up . Customer didnt find any frost during no cool . Which could have affected electronics . Replaced main control ,inverter ,UI . All checked normal . No water leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Replaced burner cap, tested unit and unit is functioning properly. Job complete"
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to inspect fridge for not keeping temp in upper cabinet, replaced front UI panel and back control per last tech, inspected and found no issues. Instructed customer on proper temps. Complete"
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no ice. Found icemaker tray broken from motor,diagnosed defective icemaker. Replaced icemaker under 90 day warranty. Ran diagnostics icemaker passed harvest ran fill test passed. Found broken ground wire at hinge,informed lady at the house on,y ground wire broken icemaker and dispenser wires are good"
OVEN WHIRLPOOL WFE525S0HB1 Arrived on site to install previously ordered part.Removed and replaced the main control.Reassembled and unit now works properly.Job complete
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer taking longer to dry clothes. I inspected the unit and work area. I found the unit heating, and tumbling. I found the unit not having proper air flow while the vent is attached. I toke the vent off and tested for air flow again. The unit has proper air flow. I spoke to the customer about how the unit operates, and I recommended having vent wizard come out and clean the vents."
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the unit low on refrigerant. I found no signs of a leak. I recovered the refrigerant. I did find the compressor extremely hot. I replaced the compressor and installed a low side service tap. I installed a dye drier. I vacuumed the system and it held a 30 psi vacuum for 20 minutes. I charged the system with R134A to the recommended factory charge. I tested the unit and had pressures of 0 on the low side and 140 on the high side. I explained to the customer that the unit did have a leak and it could had been at one of the components that I replaced or its possible that it still has a very small leak that I wont be able to find until the dye shows it. I advised monitoring the unit for a few days with a thermometer before loading the unit up with product. At this time the unit is working as designed. Call complete.
DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite to replace parts. Replaced link and spring. Tested unit. No issues at this time. Job complete
DISHWASHER GE PDW7880J01SS Arrived onsite to install previously diagnosed parts. I installed the roller kit and when I was attempting to install the detergent dispenser. I noticed the new one I had with me was damaged. I also found a hole in the tub on the right side near the gasket. I am recommending replacing the tub and returning with the dispenser module. Office to R/S once the tub is located. Dispenser (WD12X10163); ordrng 1 WD12X10163 (rinse module)
DISHWASHER WHIRLPOOL WDF330PAHW1 "Arrived on site to test unit for unit not drying, test unit, unit working correctly, advised customer to use rinse aid to help with drying process, job complete."
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the control kit that was ordered incomplete and it only came with the main control and was missing the UI. I replaced the paddle and the smart valve. The unit has the correct pressure now but the UI still needs to be replaced. Ordering just the UI W10861908 cntrl-elec and parts authorization since its a different part number. .; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION) and 1 W10861908 (cntrl-elec)
MICROWAVE JENN-AIR JMC2430IL03 Arrived on site for microwave not having power. I inspected the unit and work area. I found the fuse was broken and the unit not wired up at the junction. I replaced the fuse and wired the unit at the junction. I turned the power on and the unit came on. The unit is operating as designed. Job complete.
DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived on site to install sump and motor + 2 wheels to resolve leaking sump. Installed parts and retested. Unit is now working as designed with no leaks present. Replaced front 2 wheels on power rack.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install new gasket. New gasket went on evenly and flush. Used heat gun to flatten out ripples. No air gaps detected. Job complete.
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site and installed new warming drawer. Verified proper seal. Unit tests good. Job complete
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to inspect washer not draining and spinning. Upon further inspection, I found the the washroom outside. I placed the unit in diagnostics showing error codes F2E3, F2E1, F7E1, F7E6. Cleared the codes and continued with testing. The unit failed to agitate and spin. I manually tested the agitate and spin and it agitated, but the spin failed. I checked the control and found it not putting out voltage to the motor. Also found the motor is rusting out and the gearcase has leaked oil. No water leaks observed during service, unit left unplugged. Job completed."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed parts. Removed failed drain pan and replaced with new, removed failed RC fan with harness went to install new and found incorrect part. Ordering needed part as well as controls in case needed. Office to schedule return trip. Customer needs ASAP appointment. Customer stated not to reinstall bins and racks or evaporator cover to make. Did as instructed and left new evaporator cover in unit and left unit unplugged and instructed customer not to plug in and they agreed. No water leaks present at time of service.; ordrng 1 SEENOTE (INSPECT PARTS TO MAKE SURE CORRECT ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP) and 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11033168 (fan with harns-wire) and 1 W11089931 (panel-ui)"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for fresh food section freezing. I inspected the unit and work area. I spoke to the customer about the unit and he stated the top two shelves are freezing in the back. I found the diffuser working as designed. I found the fresh food section thermistor blocked from air flow. I raised the freezer up by two degrees. I spoke to the customer about the proper way to stock the fridge and to not block the thermistor from air flow. Unit is operating as designed. Job complete.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found that the shift actuator is not shifting from agitate to spin cycle. Will need to replace shift actuator and control board and drive pulley assembly. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec)
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace part ordered by previous tech. Replaced UI console. Tested unit. Unit test good. No issues at this time. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to test unit for unit not shutting off, test unit found issue with control console causing the unit to stay on, replaced console, test unit, unit working correctly, advised customer to connect unit to WiFi also to keep clean of fingerprints using dry microfiber towel, job complete."
REFRIGERATOR WHIRLPOOL WRX735SDBM
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived onsite for unit not consistently making ice. Would turn off for a couple days at a time, then turn on to make ice. Checked voltage from outlet, getting 120v. Tested unit it self and unit was Charles the power to on and off. Replaced pump to unit. Tested unit. Unit test good. No leaks at this time. Job complete"
WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
DRYER WHIRLPOOL WGD72HEDW0 "Arrived on site and replaced both seals recommended by CS on previous visit, collected remaining balance, job complete."
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not working properly. Ran diagnostics and found error code F3E3 inlet thermostat. Replaced all thermistors and thermal fuse. Dryer tested good. Found that the right hand lower panel was damaged during moving from one apartment to another. The dryer we serviced was moved from apt 4603 to 4205 by maintenance. Took pictures of damaged panel. Complete
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer for moving while operating, upon inspection found no error codes, tested spinning and found no issues or irregularity. Cleared error codes and instructed customer on use. Complete"
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for cooling complaint. At time of visit unit cooling correctly,found broken cover,not allowing door switch to engage correctly,fresh food door gaskets ripped. Ordering new gaskets and cover; ordrng 1 W10819301 (COVER) and 2 W10917312 (GASKET)s, states that autho needed"
COOKTOP GE JGP389BEV3BB Arrived onsite for the cooktop will not stop igniting. During testing found that no issues at this time. Cooktop is working fine.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived onsite for refrigerator running with loud noise. No error code present (was a typo). Customer complaint of loud noise coming from rear. Removed condenser cover and looked for signs of worn components, did not find any. Looked behind evaporator cover and no issues were found. The noise that was present was the compressor cycling. Temp in fridge was 39 degrees and 4 degrees in freezer, no complaints of temperature. Called tech line for assistance and reiterated the cycling sounds to report to the customer. SR# 7728882709"
TRASH COMPACTOR KITCHENAID KUCS03FFSS2 Arrived onsite for the trash compactor running continuously. During testing found that the motor is running all the time and will not turn off unless you turn the switch off.
MICROWAVE KITCHENAID KHMS1850SSS0 Arrived onsite for the microwave with a broken vent grille. During inspection found that the vent is broken. Ordering parts and office to schedule. Will need authorization. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10250593 (grill-vent) and 4 W11380570 (SCREWS)s
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator thats freezing items in the refrigerator section. Tested temperatures in the refrigerator and freezer section and found the freezer section at 6°F and the refrigerator section at 32°F. Found the refrigerator temperature set to 42°. Placed unit in service diagnostics and tested damper control and found damper not turning. Removed icemaker assembly and found damper control completely restricted and had gotten caught. Replace damper control and tested unit. Unit is working as designed. Call complete.
COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for unit not compacting properly, test unit found faulty directional switch, replaced directional switch, test unit, unit working correctly, job complete."
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo that the touchpad is not working and the oven turns on by itself, and there is a brown liquid coming out of the bottom of the oven door. MS stated they reset the power and it started working again but she also stated the problem is the oven doesnt turn on by itself but she cant turn the oven off when the timer is complete. I tested the UI and the oven selection is not responding to touch properly and it is a fight to get it to respond and turn the oven off. The console will need to be replaced again. It was determined that the brown liquid could have come from when the customer cleaned the oven. I found the door gasket in good condition and stained in a couple of spots at the bottom where the liquid had gotten on it. I called techlne and spoke with Robert SR# 7728880375. Robert documented the call and advised calling the WiFi connect team after the console is replaced again to make sure it has the latest updates.
OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not telling time correctly, found the control board intermittently flashing, replaced control board and clocked returned to normal. Complete"
OVEN JENN-AIR JJW3430DS00 Arrived onsite for wall oven with unresponsive touch panel I accessed and replaced the console UI and main control. I restored power and the console is working as designed. As I was removing the door I noticed the hinge securing tabs on both sides were both warped and bowed out making a circle instead of being straight. I had a very hard time getting the door to secure on the unit. I am ordering 2 new door hinges (W10725130) x 2. Office to R/S due to part availability. ; ordrng 2 W10725130 (HINGE)s
REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Arrived on site and found defrost drain has clogged. Found liner has blistered along defrost heater and has split open about 4-6 inches near left side. Took photo of damage, called tech line and spoke to TJ #7728879173. Transferred to safety team and spoke to Michael #7728879688. Whirlpool to contact customer in regards to unit. Job complete"
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer taking multiple times to dry.Tested the airflow both with and without the vent tube on and determined the issue isnt with the unit, but with customers ventilation system.Customer did point out the door gasket is defective, which I confirmed.Ordering the door gasket and high temp adhesive Office to reschedule the customer.Original call was TG.; ordrng 1 RESEARCH (HIGH TEMP ADHESIVE FOR DRYER DOOR SEAL) and 1 W10906683 (DOOR SEAL (GASKET))"
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site and inspected side by side refrigerator not cooling.Accessed the compressor and found al components running, but the compressor was burning hot to the touch. The condenser fan was also working.The evaporator had no frost pattern at all. The evaporator fan was also working.Job complete"
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that wont fill. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (inlet water temperature fault), F8 E1 (low/no water), and F0 E4 (spin limited by water temperature) error codes. Placed the unit in a manual test and found both hot and cold valves dribbling in water. I checked the waterlines for debris and found the water lines clear. Ordering housing and control and office will need to reschedule customer due to out of stock parts.; ordrng 1 W11170706 (cntrl-elec) and 1 W11172234 (housing)"
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and inspected microwave.Found the waveguide had a hole in it and was defective..Job complete
DISHWASHER KITCHENAID KDFE204EBL "Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Placed unit and service diagnostics and found an F7E1 (no heat) error code. Ran unit through an auto test on unit ran as designed and eat it at the end of the cycle. Checked drain hose and found drain hose going up hill into the garbage disposal. Customer advised they use that same whenever they do wash dishes. I advised him to create a loop in the hose so the drain hose goes downhill into the garbage disposal. I advised him that with the unit going uphill into the garbage disposal, it was creating a safe and condition where water was coming back into the unit prior to a cycle. Tested unit several times in unit is working as designed. Call complete."
DRYER GE DCVH640EJ0WW "Arrived on site and inspected front load dryer. Determined immediately the unit will need the idler pulley and will return with previously ordered parts.Unit will also need belt, and cap nutOffice to reschedule the customer with TG as technician.DW advised of return call ; ordrng 1 WE12M29 (BELT) and 1 WE12X83 (IDLER PULLEY ) and 1 WE2M96 (CAP NUT)"
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and tested operation. Unit has cleaning needed light illuminated but is making ice. Found evidence of hung slab caused by failing cutting grid. Unit will need new cutting grid to repair. Office to schedule return services due to part availability ; ordrng 1 W10919199 (grid-cuttr)
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a refrigerator thats frosting up in the refrigerator section. Inspected unit and work area. Found damper cover not aligned properly causing freezer air to get trapped by the cover and with condensate and freeze causing ice droplets on the cover. Adjusted cover and tighten screws. Customer also asked about the icemaker making too much ice. I advised her of the icemaker functions and how often it makes ice. I did explain that it would stop making ice once the ice bar comes down and makes contact with ice. I advised she does have an on and off button to stop the icemaker from trying to make more ice. I called Techline and spoke to TJ SR# 7728871402. He advised his is normal operation. He asvis3 to make no further repairs. Call complete.
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site ,replaced water dispenser . Dispenser is responding normally . No water leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL ACR4303MFW3 Arrived on site to install previously ordered part.Removed and replaced the defective harness.Reassembled and unit tested as designed.Job complete
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found connection on capacitor is loose after resetting ran a diagnostic cycle and a calibration cycle, it is now operating properly. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site for washer leaving clothes soaking wet after load . Found gearcase & hub failure .
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 "Arrived onsite to replace thermostat in fridge, replaced thermostat, tested unit, unit working properly, office to mail in receipt, job complete."
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. While replacing evaporator found cap tube broken in liner,called tech support per tech support
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found blower wheel is making contact with shroud. Adjusted shroud and noise has stopped, recommended to apartment maintenance that vent to the exterior be clean/cleared to prevent any further damage to dryer, job complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts upon arrival found I could not pull the unit out. Also found unit was on two runners. Unit needs to have a full shelf to be installed properly. Informed customer that unit needed full shelf and to call back once unit was pulled so technician would have access to unit.; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freezer needing previously diagnosed led bulb. After installing bulb I found unit functioning as designed. Customer stated while on sight they where still having same water leak issue as before. I diagnosed problem and found inlet valve in ceiling of refrigerator was not fully closing all the way and occasionally leaking water into the ice maker and beyond. Will need to return with new inter valve. ordrng 1 WPW10341329 (water valve assy)
RANGE WHIRLPOOL WEGA25H0HZ0 Arrived on site for range screen not working. Tested and inspected unit and found all screen operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
REFRIGERATOR JENN-AIR JBZFL18IGX00 Arrived onsite for unit not making ice. looked at unit. Also found that unit was not dispensing water. Let customer know that when the unit was installed the water may not have been turned on or hooked up to water valve by original installers. Let customer know to get original install team back to get water to unit on. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRB543CMJV00 "Arrived on site for no cool. Compressor and fans running,temp reading 39° in freezer partial frost on evaporator
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to install previously diagnosed parts to resolve non functional turntable. Was able to repair harness, and secured with foil tape. Replaced turntable motor and retested. Unit is now running as designed. If issue persists again harness will need to be replaced as well as secured to bottom part of the microwave. Call complete since unit is running fine now."
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for the refrigerator drawer broken. During testing found that the drawer handle is broken. Its a functional issue. Took pictures. Will need to replace drawer. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WPW10531023 (trim-pan) and 1 WPW10531081 (pan-crispr) and 1 WPW10542020 (trim-pan) and 1 WPW10542037 (pan-snack)
WASHER MAYTAG MVWC200XW1 "Arrived on site and inspected washer issues.Discovered after free spinning the basket the gear case was defective.
DRYER WHIRLPOOL WED560LHW0
FREEZER FRIGIDAIRE LFFU1466GW1 Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found refrigerant leak in evaporator.
REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on site and inspected refrigerator and found water is not dispensing. Inspected valve and found one side of harness connector is not attached. After resetting connector water is dispensing properly.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "(JM) (Justin Morrison) Arrived on site for refrigerator with refrigerator FC not cooling well enough. Opened up FC and it felt cool, therefore we tested temp with multimeter and it went down very slow down to 12 degrees but no cooler. Was going to change the compressor but found out the mounting kit drain pan was not ordered. Ordering 482801 mount-tray. Let customer know the office will be reaching back out to reschedule.; ordrng 1 482801 (mount-tray)"
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived onsite for F1E4 error on microwave. Stuck relay error on control. Replaced control, tested unit and unit is functioning properly. Job complete"
RANGE WHIRLPOOL WFC315S0JS0 "Arrived onsite to replace burned receptacles. Replaced receptacles,tested unit and unit is functioning properly"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for right side fresh food door not sitting flush and hard to open and close . Found all the plastic surrounding hinge cup broken off . ( quick pic damage ) . Ordering door ,hinges ,cam thimble closure ass. Called tech to document . Customer is going to reach out to Whirlpool . Collected 140.71 cc service fee. No water leaks detected at time of service. ; ordrng 1 LW10413519 (dor-fip ms) and 1 W10366270 (thimble) and 1 W11417064 (HINGE ) and 4 WP681249 (screw)s and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for top shelf freezing food . Thermistors tested normal . Replaced main control . All checked normal. No water leaks detected at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for unit not cooling. Tested unit. Could not hear the start device kick on. Replaced both starters device and capacitor. Did not resolve issue. Submitted sealed system check list. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10507886 (compressor)
REFRIGERATOR GE PSS25SGNABS "Arrived onsite for refrigerator not dispensing water and not producing ice. Upon inspection I found ice had formed at the water inlet tube to the ice maker blocking water flow. I also found the water at the wall valve was turned OFF I steamed out the tube and turned the water on. The ice maker dispensed as designed and the door dispenser is dispensing water. Since there was some small ice cubes in the bin the ice maker should be okay for normal operation. I was not able to get it to harvest while I was there. In the event of call back for no ice please send ice maker, valve and water lines from valve to ice maker. Job complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying dishes. Upon putting unit into diagnostics I found no error codes stored. I let the diagnostics cycle run through all the functions and I found they are all operating properly with the heater element heating as designed. I advised the customer on rinse aid usage and the importance of liquid detergent while the home has a water softener installed. Job complete.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for freezer door not sealing. Inspected gasket, look good. Noticed that the door had a lot of play up and down. When closing The door the bottom part of the door would rub on the inner liner and in some cases prevent the door from closing properly. Called tech line for support. Tech line recommended ordering part (washer). Stated that should raise the door slightly. If not recommended potentially replacing the freezer door. Call tech line if first fix fails. SR#7728872267. Bring back gasket just in case. Office to reschedule ; ordrng 2 WP489467 (washer)s"
VENTHOOD KITCHENAID KXW9736YSS0 "Arrived on site to inspect venthood lights not working. Upon further inspection, I found both lights burnt out. I removed the bulbs and tested the sockets and got 124V in each. I replaced the lights and tested the unit. Unit is operating as designed. Job completed."
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to inspect cooktop ignitor constantly arcing. Upon further inspection, I found the back middle burner ignitor would constantly arc. Also found that it was not properly mounted to the orifice holder and was not making contact with the burner cap. I remounted and adjusted the ignitor and tested. I found the front middle burner flame too low on the low setting as well. I adjusted the flame setting and tested all burners. Unit is operating as designed. No gas leaks detected during service, job completed"
OVEN WHIRLPOOL KEBC206KSS05 Arrived on site to test unit for upper fan making loud noise. Turned oven on and can hear bearings hitting. Replaced upper blower and replaced upper door hinges. Job complete
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to inspect venthood. Spoke with builders and found they had gotten it to work after electricians fixed another issue. Job complete
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting. Per last visit. Took down dryer and replaced UI, moved over all hardware, checked for functions and all functions are returned. Complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking when attempting to spin. Inspected unit and work area. Found unit sitting on incorrect pedestal (see SD-Pic). Found drain line all the way down drain. Corrected drain line and added zip tie to hold drain line in place. Performed diagnostics mode and checked error codes. Found error F9-E1 long drain. Ran automatic test cycle and monitored operation. Checked for correct water connection. Gained access to shock and springs and inspected, no issues found. Found customer is on water softener system. Changed load and go settings to 6X. If unit continues to walk will need to remove from incorrect pedestal. All tested good, no water leaks detected."
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for unit leaking water during wash cycles. Tested unit in diagnostics 2 times. Could not duplicate leak issues. Let customer know of possibly loading the unit incorrectly. Called Techline to report findings, also said that customer is more likely not loading the unit correctly. Got Sr#7728867767. No leaks at this time."
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to inspect microwave not working. Upon further inspection, I attempted to test the unit and when pressing keys, it failed to respond. I removed and replaced the main control and it continued to fail. I am ordering the control panel and user interface CNOTE-LSO and will return with the main control. Unit put back in place but left unplugged for safety. Office to schedule return service due to part being OOS.; ordrng 1 W10891907 (cntrl-elec) and 1 W11197501 (panl-cntrl)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice. Ran diagnostics good air flow from fan,optics passed,E2 error code on icemaker rna harvest test failed,thermistor test passed. Diagnosed a failed icemaker. Installed a new icemaker power cycled unit,ran icemaker through a harvest passed,ran fill test passed.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a blower not operating. Tested all parts and components and could not find any failures with unit at this time. Advised homeowner without being able to duplicate the issue an accurate diagnosis would be impossible. All is working properly at this time and no further repairs are needed.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for a washer meeting previously diagnosed parts. After installing gear case and main control I tested the washer and found a new sound coming from unit. I disassembled and isolated individual components of the unit that were safe to run test spin on and narrowed down that sound is coming from top of inner tub. Sounds like water slushing from inner balance ring. Tech to call whirlpool tech line for repair suggestions before further repair. ; snapped 1 QuickPics
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is having water filters go bad in under a month. Contacted tech line and spoke with Austin. He advised nothing in the refrigerator could cause the filter to go bad that quickly and issue is with incoming water. No further repairs to be done at this time. Advised homeowner on findings and no leaks were found at time of service.File#7728867144
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found failed control panel in unit. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite to install previously diagnosed parts. In my attempt to remove the cooktop I stripped 2 of the orifice holder screws due to the rust and grease build up. Advised the customer that since the burner is functioning as designed we wont be able to replace the orifice at this time due to the screws being stripped. Job complete.
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived onsite for freezer not cooling. Upon arrival evap was frosted and compressor line was frosted as well. Tested unit heater. Heater tested good found LED 3 blinking for error bad thermistor. Tested thermistor, thermistor tested good, unit has bad control, ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11236854 (CONTROL )"
ICE MACHINE WHIRLPOOL KRFF507HPS "Arrived onsite to test unit for unit not making ice, test unit found broken thermistor, replaced icemaker, test unit, unit working properly, job complete."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had used some Vaseline on the door hinge to allow the door to close better. I replace the damper control and customer is still concerned about the door not shutting fully on the left side. When the door is pulled open and let go, the door closes but when the door is left slightly open l it does not shut. I called Techline and spoke to Butch SR# 7728868420. He advised that with this specific model that you do have to push the doors closed it will not pull itself in. He said that he has the same model at his house and that you cant just let the door shut on its own because it will not shut the door. Customer overheard conversation and is aware this is the design of the refrigerator. Unit is working as designed. Call complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker teeth is lost position, confirmed with error codes, replaced icemaker and tested for fill and harvest. All functions returned. Complete"
ICE MACHINE WHIRLPOOL KUIX505ESS Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the water valve and recirculating pump are not working properly. Also found a ball of ice hanging off the Evaporator. There is a sealed system issue as well. Sealed system parts are covered under 5 yr warranty but the labor is not. Water valve and recirculating pump will need to be replaced and a sealed system repair is needed.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator leaking. Tested and inspected unit and found sheet of ice on bottom of FC due to not draining properly. Also found ice buildup on evaporator wall due to not going into defrost properly. Ordering needed defrost parts and tube. Please inspect tube prior to service. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (INSPECTION/TUBE) and 1 W10482187 (harns-wire) and 1 W10499597 (tube) and 1 W11212356 (motor-evap) and 1 WPW10140162 (heater)
WASHER MAYTAG MHW5630HC0 Arrived on site to install previously ordered part.Removed and replaced the newly designed dispenser tray.Tested the unit and unit tested as designed.No leaks detected at time of service.Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing food. Upon arrival found damper door working. Removed backplate and tested thermistor at control found thermistor tested good but control did not. Removed and replaced control. All tested good. Job Completed.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced with new. I reassembled the unit. I went to set the clock and found the UI and the main control making a abnormal buzzing sound when pressing the UI buttons, and some of the are being intermittently usable. I am ordering a control and the console UI to complete the repair. The office will reschedule when W11296171e have an eta. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for unit leaking from the right front and unit making loud noise. Test unit and found leak coming from float due to nut and housing stripped. Found loud noise to be wash motor. Will order new housing and nut and gasket and will need to replace pump and motor on return visit autho needed office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET) and 1 WPW10195038 (NUT )
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not making ice and lays of ice at the bottom of the freezer. Looked at ice maker. Found that ice chute was frozen over. Unclogged ice from chute. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power. Installed UI panel and realized it didnt have the actual UI. Ordered UI for the panel and will return to install. ; ordrng 1 W11402115 (UI PANEL)
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Performed diagnostics mode, found error codes 6-4 float switch activated and 7-1 heating circuit interrupted. Found wash motor not activating. Measured voltage to wash motor and found 120 volts. Measured motor electrical winding and found opened. Found failed motor. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored operation. Checked heating element. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF550SAHS Arrived onsite for unit leaking. Tested unit. Did not have power to start with. Flipped breaker. Power came back on. Started unit in soak. Let run for 15min. Could not duplicate issue for any leaks. No leaks at this time. Job complete
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit coming forward and falling. Test unit and found upper rack was off the glides. Secured adjusters to track test unit and unit test good job complete.
DISHWASHER WHIRLPOOL GU2455XTSS0 "Arrived on site and tested operation. Customer stated the unit will stop mid cycle and lights will randomly come on when not in use. Inspected control and console. Found water dripping from vent housing and getting into console. Unit will need new vent, vent gasket and console to repair.. ; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site and installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit tests good. Job complete"
COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site and replace burner caps and burner head recommended by techline on previous visit, reset ground screw to cooktop surface. Burner is now operating properly and does not nuisance spark, job complete"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to check dishwasher for not drying properly. Ran diagnostics and found error for stuck keypad button. All keypad lights and buttons are funtional. All functions of dishwasher including heater are operating properly through diagnostics. Advised customer on drying expectations. The importance of using rinse agent, leaving the door cracked open after cycle is complete and running hot water through the sink prior to starting the cycle. Regulations on energy consumption have altered the length of time the heater is on and wattage of heaters. All functions of unit check normal at this time and no water leaks are present at the time of service. Job complete"
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for frost building up in freezer . Found lot of ice/ frost on left hand side of liner in freezer . Door rails would periodically stick and not shut properly, leaving air gap . Ordering door rails for freezer . No water leaks detected at time of service. Call to set return .; ordrng 2 WP13055901 (slide)s"
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived onsite for cooktop, top having scratches. Upon arrival found cooktop had some scratches around top, unplugged and removed unit from counter. Took cooktop off and replaced cooktop. Put unit back into counter and plugged in. Tested unit all tested good. Job Completed."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for refrigerator not cooling. Both freezer and fridge compartment not cooling. Pulled evaporator cover, fan was on but absolutely no frost pattern. Pulled condenser cover and fan was working. Could not hear compressor kick on. Ohm compressor and got 6.6, 8, and 13 across leads. Replaced start device and capacitor. Did not improve status. Could hear a drip sound coming from compressor compartment. Will need a sealed system repair tech. Need to order compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I isolated the yoder loop and couldnt blow thru it. I hooked my vacuum pump up and got the restriction to move. I blew thru the yoder loop and removed a bunch of burnt oil. I called techline and spoke with Richard. He stated to proceed with Sterlings plan and replaced the condenser, compressor, drier, and installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 ozs of R134A. I tested the unit and found it working as designed. I explained to the customer to give it at least 24 hours before loading it. Call complete."
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for breaker tripping while in spin cycle. Tested voltage at the wall. Test continuity on cord. Tested voltage on the board. All tests checked good. Homeowner will need to have a new non GFCI outlet installed to prevent the dryer from tripping the breaker. Another GFCI can be installed too and it should keep the breaker from tripping. Job complete.
MICROWAVE GE PEB7227DL1BB Arrived onsite for the build in microwave door will not open. During testing found that the door latch is broken not allowing the door to open. Was not able to get the door open to service microwave. Could not remove outer trim as well.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site for ice getting stuck in the dispenser. I inspected the unit and work area. I found the ice door working as designed. I found the solenoid and dispenser motor working. I tested the dispenser with the container in and found it not dispensing ice consistently. I replaced the ice container and retested. The ice dispenser is now working as designed. I spoke to the customer about dumping the ice every two weeks , to ensure it doesnt turn into a block of ice. Job complete."
DISHWASHER KENMORE 665.14529N610 Arrived on site and tested operation. Found console blinking complete light twice constantly and no input working on console. Turned breaker off to access control. Unit will need both to repair. Ordering 2 panels due to color description is not listed with part number. Unit needs the black console; ordrng 1 W10895862 (cntrl-elec) and 1 W10920093 (panel-cntl) and 1 W10920094 (panel-cntl)
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant in system. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit non-responsive. I checked the breaker and it is on and found the unit not plugged in. As soon as I plugged the unit in, the breaker tripped. I removed the junction box cover and found the white wires not secured with the wire nut and the nut sitting on the floor. I re-wired the white wires then found the black wires not secured as the wire nut was only placed on the wires and not twisted on. I secured the nut on the wires and tested. Unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator ice maker intermittently not working and crushed ice mixed with cube. Replaced ice maker, container, solenoid. Refrigerator tested fine. Ice maker went through a cycle and filled with water. Complete"
DISHWASHER MAYTAG MDB8959SBS0 Arrived on site to diagnose a dishwasher that is not operating properly. Tested unit and found failed control panel not responding to commands.
WASHER MAYTAG MVWB765FW3 Arrived onsite to replace drawer to unit. Replaced drawer. No issues at this time. Job complete
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site for dishwasher that was leaking water from the drain pump. Upon arrival I was able to confirm pretty quickly that the drain pump was leaking from the seal no matter what cycle the unit was on I ended up replacing the drain cover retesting the unit and was able to repair the leak unit is now functioning as designed with no leaks during or after repair. Call complete
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator leaking from the front right side. Upon inspection I couldnt find the source of the leak from the front and with both sections at correct temps I went to the back of the unit. I found the compressor suction line would sweat then drip and run down to that spot in the front right side. I also found the condenser fan running. I adjusted the foam sleeve on the compressor to favor the back end of the chassis. Hopefully the water will be re directed or just not drip at all. Job complete.
WASHER WHIRLPOOL WFW70HEBW0 "Arrived onsite for unit giving a F1E8 error code. Put unit in diagnostic, got F8E1 no water detected entering. Erased code. Tested unit. Unit test good. No error codes came back. No leaks at this time. Job comple