Local Reviews
Powered by Fluid LOCALThe tech was very good and it was a pleasure to have him in my home.
Eulene - Smithville, TX
Great Service
Eric - Austin, TX
The repairman was very knowledgeable and fixed the appliance on the first visit.
excellent service
Mike - Buchanan Dam, TX
extremely knowledgeable and super friendly.
Don
Don - Burnet, TX
Excellent customer service - professional 100%
Kocian - Seguin, TX
We have had this company come to our home twice in the last 2 years. Both times they have been professional, explained the problem and made the repairs in a timely and efficient manner. Both Diego and Daniel possess excellent customer service skills. Wonderful Job and thank you so much for keeping our machine up and running so efficiently.
Great service...under warranty
Adoni - Austin, TX
Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.
Amazing Service
Bennie - Pflugerville, TX
My tech was timely, professional and courteous; even gave me pointers and education on other appliances.
Great service, everything back to work!
Travis - Austin, TX
Robert is a great technician.
Great service
Rahul - Austin, TX
My review
Firdous - Hutto, TX
Miller
Miller - Spring Branch, TX
Daniel was an excellent tech. Not only knew his job...also great personality
Mindy
Struhsaker - Leander, TX
All the technicians that came out to fix my dishwasher were very friendly and did a great job fixing it. Great experience.
Hard to fathom
Marianne Naufel - Briarcliff, TX
Your office and Paul-hard to fathom how great this service is - and no I am not overstating. This is a company that operates from a true service perspective-you get the feeling they really value what they do and who the help.
Hector
Guzman - Leander, TX
Excellent service and sexy repairman!
Fast service
Elisabeth - Bastrop, TX
Very professional and the work was done quickly
Great, Professional, Timely Service
Sarah - Austin, TX
Robert showed up early on a rainy Tuesday and happily fixed a noted hardware (and software) issue with a Whirlpool range and stovetop involving the cooling system. He diagnosed the problem quickly, fixed it, and had things back in order and online within two hours of arrival. He was friendly, talkative, and capable throughout. Highly recommend giving the guy a promotion--never let him leave your company.
Excellent Service!! Great customer service
Elizabeth - Austin, TX
Very good experience. Technician very knowledgable
Perfect!
Allyson - Blanco, TX
Great job
Mr joe vasquez - Round Rock, TX
Jonathan was helpful and informative.
Fast and Friendly
Erdmann - Shavano Park, TX
Serviceman was in and out. Didn't try to upsell me or spend longer than needed which was appreciated.
great service, nice guys!
Nicolas - Georgetown, TX
Great service
Chris - Austin, TX
Once on site Leo was courteous and efficient. Quickly solving issue and explaining the cause. Could not have done better:-) The only issue was the delay in getting a service call. 5 days from call to Lowe’s to on site was an inconvenience.
Haileyessus
Tessema - Austin, TX
Great Service
Great Service
Joel - Georgetown, TX
Fast and Friendly
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
Excellent!
Wright - Leander, TX
On time (even a little early), very knowledgeable, fixed it right the first time!
Customer Service
Vaughn - Austin, TX
Lou was very helpful in resolving this issue, he was familiar with the problem we have been having with our oven, he completed the work in a timely manner and I would use his service again, I'm very happy with Appliance Express.
Very Knowledgeable
Suzy - Burnet, TX
Jerry fixed our problem quickly and gave us several tips about our other appliances.
Fantastic Service
Matt - Austin, TX
Great experience - Company communicated very well and Paul was extremely professional as well as personable. I will use this company again in the future and have already recommended them to others.
Great Service!
David - Horseshoe Bay, TX
Great job
Timothy - Austin, TX
Leo did a great job for me. Showed up earlier than expected and solve my issue with no problems.
Whirlpool Icemaker Repair
Kathy - Austin, TX
New icemaker installed but sill not working. Perhaps an inlet valve issue? I wish repairman had done some trouble shooting before instantly installing new icemaker. I now have to call Whirlpool back and request more service.
timely professional attention to requirements
Jim - Kingsland, TX
Best appliance experience ever
Isabel - Austin, TX
Thank you!
Mary
Mary - Austin, TX
Thanks Scott. Perfect service. Can always count on AE to fix our problems.
Excellent service!! A+++
Friemel - New Braunfels, TX
We were notified 30 min before Daniel arrived. He was very professional and explained each error code to us, and then fixed the problem. Highly recommend!!
awesome work
Cardenas - San Antonio, TX
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
Excellent Service!!
Gwendolyn - Austin, TX
Paul is wonderful. He has been out to help us several times and is always prompt courteous professional and kind! He is so knowledgeable!!
Christy
Christina - Taylor, TX
Awesome !
Great service
Tim - Kyle, TX
Fridge !
Martha - Austin, TX
Great Guy!
Christopher - Round Rock, TX
He was polite and easy to understand. Got the job done and was on time.
Great All Around
Steve - Pflugerville, TX
I have been receiving service from Appliance Express for 5 years. I have a lot of rental property and Appliance Express has been to half of them. They have quick appointment times and Great service. I rate them at the Best
Very good service
Mrs - Austin, TX
Great service
Bumpas - Round Rock, TX
Mr. Jared was great; the price was not.
Kevin - Austin, TX
Mr. Jared was very professional and efficient. I simply cannot understand how an oven that has only been in use for nine-ish months could possibly have a bad part that would end up so costly. This is a Whirlpool issue--not yours.
Very Professional service
Don - Round Rock, TX
Nathaniel was very thorough diagnosing an intermittent problem and helping to solve it. I was very happy with the willingness to listen and figure out the most likely cause.
Fantastic service!
Brenda - Lago Vista, TX
Jerry was very helpful, quick work was done and I wasn’t confronted with a decision, just came out to the solution.
Amazing Service
Wesley - Hutto, TX
A++ Service
Rnetta - New Braunfels, TX
Holly
Knott - San Antonio, TX
Great experience! Daniel was on time, diagnosed the issue quickly and was on his way in less than an hour.
Pauline
Nigel - Schertz, TX
The service representative that came to repair our dishwasher provided me with information that will allow our washer to last a long time.
Laura
Laura - Elgin, TX
On time great service explained everything happening
Fast and Reliable!
Andrea - Austin, TX
Quick, Professional Service
Derosier - Hewitt, TX
Mike did a wonderful job fixing the problem with our oven. He quickly diagnosed and repaired the issue, while being friendly and informative. I appreciate the great communication via text and emails about appointment and arriving times.
GREAT SERVICE!!
Joe - Woodway, TX
Mike was very courteous and knowledgeable and took time to explain every thing to us.
Oven repair
Gill - Hewitt, TX
Mike was very respectful and polite. He asked before just setting his work bag on my counter tops. He introduced himself to me before entering into my house. He was very knowledgeable about what he was doing.
Service was great
George - Hewitt, TX
Check out of dishwasher
Andrew - Georgetown, TX
Friendly and honest service. I would recommend to anyone
Charlene
Charlene - Seguin, TX
Every technician that Appliance Express has sent out to our house has been very knowledgeable and courteous.
Charles
Charles - Marble Falls, TX
Very good to work with. Got the job done.
Very dependable!
Cummings - San Antonio, TX
Words cannot adequately express how impressed I’ve been with this company. So professional, respectful, and thorough! Daniel was so kind. He even offered to vacuum behind our fridge when he pulled it out! I’ve got their number on speed dial for sure! Wish we could use them for all home repairs!
Happy Ending
Christilles - San Antonio, TX
Daniel was great. However, we would have liked if the company would have sent him out initially to see the problem. The wrong part was ordered. Therefore, we had to wait an additional few days for the repair.
Excellent service and Robert was very professional and fixed the problem quick. Good Job!!!
Jesus - Spring Branch, TX
Experiance was very satisfactory, Robert call when he was in his way and was prompt with the time given. Excellent service.
Great Service
Matt - Round Rock, TX
Lou, my service tech was awesome!!!!!
Quick and easy repair
Lania - Austin, TX
Joseph was delightful and super helpful. He went above and beyond on his service by offering several small tips on how to use my appliances better.
great service
Michael - Briggs, TX
I have used AE several times and the service has been excellent.
Professional Service
William - Round Rock, TX
Serviceman, helped identify the issue with my dryer. Unfortunately, the issue stemmed from the wall vent being blocked. He made the recommendation to hire a wall vent cleaner and gave me the going rates for the said service. I got the issue rectified the next day.
Great service.
Dale - Pflugerville, TX
Another great service call
Charles - Kingsland, TX
Tommy is professional, a good communicator and knowledgeable about the products.
My review
Firdous - Hutto, TX
Jan
Spinks - Austin, TX
He fixed my microwave in no Time! Very pleased .
Great service, polite person
Neelima - Bee Cave, TX
quick and easy
Slade - Dripping Springs, TX
service tech quickly diagnosed the problem and fixed it. need a more precise window though - surely we can do better than a cable company! 😉
Great service
Angela - Kyle, TX
Tech arrived when he said he would. He answered my questions, and explained to me, why the parts had gone out. He was very polite, too.
Great service
Angela - Kyle, TX
Technician was well trained, efficient and answered my questions. He was very polite too.
Most knowledge and thoroughness
Ira - Georgetown, TX
Jerry is the most knowledgeable service person I have ever experienced. He conducted a thorough examination with numerous adjustments of the fridge providing explanations while doing so. Wonderful consumer experience, left me with confidence repairs were successful and request to contact him is any problems persist. Superb!!!!!!
great service
Abraham - Taylor, TX
Very Polite and Professional
Laurie - Round Rock, TX
Nathan was very professional, prompt, polite and thorough. Michael who came a few weeks ago to discover the problem was also very professional.
Impressive!
Dennis - Wimberley, TX
My range oven broke. I called Whirlpool and was referred to Appliance Express. My first encounter with this company. A class act from the start. Everyone I talked to oozed a professional attitude, knew what the issue could be and was. and then they fixed it. Both field reps who visited my home to apply the remedy were efficient, knowledgeable and, importantly, really nice guys. I would recommend this company without hesitation. This was an Extended Warranty reward.
Great, fast service
Mindi - Austin, TX
great service
Sam - Austin, TX
found the hard to find issue.
Great Service
Lindo - Austin, TX
Technician was on time, polite, knowledgeable and quickly fixed the problem on the spot. Perfect service.
Great Service, Quick Response
ThorntonFlats - Austin, TX
Great customer service throughout the entire process. We were kept in the loop of when to expect the Service Tech. Once on-site, Robert, our Service Tech, assessed the issue, had the parts he needed, and was able to fix the issue very quickly and efficiently.
Dishwasher
John - Georgetown, TX
Awesome
Ron - Round Rock, TX
Wesley was very nice hopefully he can return this Saturday to complete the job.
Response from Appliance Express:
Hi Mr. Burrell, thank you for the feedback. It looks like our office set up a Saturday appointment with you this morning. Glad we were able to work that out. We try to reach out to all of our customers that submit less than five star reviews to see where we might need to improve. I'm sorry we couldn't knock this out for you on the first trip. We do all we can to gather data on calls and pre-order anything we may need. It looks like we missed the mark on this one, I apologize. Aside from this job requiring two trips, is there anything else we could have done to better serve you? Thank you for your time. We look forward to taking care of this for you on Saturday.
Awesome Lou
Mccall - Leander, TX
Wonderful service
Barak - Leander, TX
Great service with very knowledgeable Technicians.
Cliff
Boak - Georgetown, TX
Great service with two pleasant tech. Both very knowledgeable and knew what they were doing.
Quick, promo service
Kenneth - Niederwald, TX
Great service !
Cyril - Kingsland, TX
We were pleased with the good service !
Response from Appliance Express:
Hi Cyril. Thank you for submitting your review, we appreciate your business! We try to touch base with any reviews that weren't five starts to see where we can improve. Where could we have been better for you on this repair? Thanks!
Great service
Deedee - Round Rock, TX
Very pleased!
Johnson - Cedar Park, TX
Excellent Service
Sharon - Buda, TX
Charles
Charles - Marble Falls, TX
Great service, very friendly and helpful
Great service
Fred - Austin, TX
Great Service Quick and efficient
Jose - Hutto, TX
Nathaniel was great, we replaced the door of my dishwasher, it took him no longer than 15 mins since he knock at the door.
Great Service
Blake - Cottonwood Shores, TX
Great service!!
Brittanie - Killeen, TX
great communication
Pulte - Leander, TX
Lou had great communication and was very descriptive in his details.
great service
Lisa - Round Rock, TX
Excellent!
Rita - Round Rock, TX
Nathan was very professional, on time, fixed my machine the same day, left no mess. Very neat! Would def. use again. Thank you.
Excellent Service
Pilar - Pflugerville, TX
Nathan is a wonderful guy who is knowledgeable and professional. He solved the problem I had and efficiently repaired to perfection. I will recommend him for future jobs and tell my friends to contact you so he can have the best experience.
Wesley
Wesley - Hutto, TX
Great service
Paul - Round Rock, TX
B.
Stein - San Antonio, TX
Best service call EVER!
Excellent service
Rachel - Hutto, TX
Nathaniel was very thorough and answered all my questions, he gave me great tips for my appliance.
Fast and knowledgeable service
Kemper - Kempner, TX
Technician arrived at scheduled time. He had an idea of what the problem was before he checked inside. He had brought the correct replacement part with him and installed it quickly. The process of getting my refigerator fixed was easy and painless - thanks.
Very Knowledgeable
Claudia - Manchaca, TX
Robert knew right away the solution to our problem and had the part. Enjoyed visiting with Robert while he repaired our issue. Very happy with the service! 🙂
Amazing!
Michelle - Dripping Springs, TX
Brandon called ahead, was exactly on time, fixed the dishwasher in 30 minutes with a new part, and wrote out a service record for my files. He was professionally attired, neat, and courteous. Can you please clone him?!
Great Customer Service
Arthur - Pflugerville, TX
Becky
Becky - Austin, TX
Amazing customer Service
Renata - Leander, TX
Gerry is very professional and know what he is doing. Amazing customer service!!!!
Good service
Leigh - Austin, TX
Leonardo called in advance of my time slot and showed up right when he said he would. He was very friendly and professional. It was very easy to schedule an appointment online and Appliance Express did a good job confirming and communicating about my appointment. I'm giving one star on price because the repair literally took 10 minutes and I was charged $160 for labor.
People that care!
Pamela - Canyon Lake, TX
From start to finish great customer experience! Treat u like a human not a number or “ we hate our job & are doing u a big favor”! On time, great attitudes all around, knowledgable & got it right the first time!
Knowledgeable representative
Jean - New Braunfels, TX
Great service and everything was explained very well.
Great, Fast Service
Daniel - Austin, TX
Mr
James - Taylor, TX
Good experience
Fantastic Service by Robert
Cathy - Spring Branch, TX
Robert is a very friendly appliance repair man. He came in at the designated time and fixed the problem quickly. Would I recommend this company and Robert? Of course, I would! Thanks, Robert!
extreamly knowledgeable and wasted not time fixing the issue
Michael - Georgetown, TX
Outstanding Service
Fowler - New Braunfels, TX
Daniel was professional. timely and fast. Great job!!!
Wonderful service
Gwenn - Austin, TX
Nathan was very polite and didn't mind explaining to us all we needed to know concerning the dryer situation and solution. Sadly another service call with a different company will be needed before we can say problem resolved. A $99 service fee on top of the added price of doing the actual work seems a little steep and not where you feel you can call as needed but more that you have to save up to get things attended to which is sad as I like to stay on top of all maintenance issues.
Great customer experience
Lori - Hutto, TX
Nathaniel did a great job at trouble shooting our problem. It was nice that he educated us on what the true problem is. We will continue to use Appliance Express for our Whirlpool needs. Since we are under warranty we owed $0.
Very Helpful.
Vito - Georgetown, TX
Lou was on time, professional, and very technically competent. He figured out what was wrong, even checking with a senior tech to verify, then ordered the parts needed to fix the problem. Just what you need from a repair service.
Friendly and knowledgeable
Angela - Kyle, TX
Timely and high quality service
Bud - Georgetown, TX
Mike understood the problem, provided an explanation for the solution, and fixed the problem.
no fix, no call back
John - Hutto, TX
two visits problem not fixed waiting for a phone call to schedule yet again
ice maker issue
Garvey - Killeen, TX
mike is a very nice young man, who knew exactly what we needed. Thank you
Easy fix
Sarah - Wimberley, TX
Simple job simpley fixed!
Great Service
Kimberly - Hutto, TX
Nathan replaced a part that was making a noise and made sure he put a sealer all around both doors.
Excellent service, competent repairman
David - Wimberley, TX
The best repairman we have seen in years.
Quick Fix!
Mr Brian C - Austin, TX
Luis was great! He knew what was most likely needed before showing up and fixed our issue within minutes!
Warranty Service
William - Austin, TX
Arrived on time and quickly fixed the problem
Happy customers!
Sharon - Webberville, TX
Joe is an excellent technician, he provided great service! He went above and beyond what he needed to do, he was courteous, professional and pleasant to be around.
Professional and great quick service!
Laura - Lakeway, TX
Excellent Service
Jane - Round Rock, TX
Tommy did a fantastic job. Courteous, timely, knowledgeable.
Efficient and Thorough!
Lana - Austin, TX
Connor was swift and efficient. He took care to explain everything thoroughly. Made sure my hardwood floors were unharmed. Well done!
delighted with service & price--awesome person is Jared
Irene - Austin, TX
Great service, Lou was a pleasure to deal with
Goodman - Leander, TX
Always had a great experience with Appliance Express. Lou was professional and very helpful in knowing exactly what the issue was with our dishwasher. Would definitely recommend!
Great Service and very helpful.
Emilia - Temple, TX
I am really satisfied with Mike . He was really awesome and did a wonderful job. Thank you and I will call again if needed.
dryer repair
Jerry - Kyle, TX
Jared was very professional, showed up on time, went right to work, check out the dryer, made sure it working properly, and even helped me slide it back to hook up the dryer vent. I am well pleased. Its good to have a service man come over that is a knowledged professional. Thank you Sir!
Good service
Bose - Austin, TX
Lou is very knowledgeable and honest.
Refrigerator
Bill - New Braunfels, TX
Service tech was polite, courteous and knowledgeable. Explained the problem and the solution in terms I could sporecuate as a homeowner.
Great service
Su - Austin, TX
Great service
Great Service
Martinez - Waco, TX
The guy was super friendly, and fixed our washer very fast.
Great Job Chase!
Tony - Georgetown, TX
quick, friendly, and easy on the eyes
Demosonine
Bedford - Liberty Hill, TX
My technician was very knowledgeable and clean. He was able to repair my fridge in a timely manner and had a really good personality!
Great service
Lee - Pflugerville, TX
Daryl
Stapper - Belton, TX
Great job! On time and quick to make repairs.
great service
Mr asa - Round Rock, TX
Really great service,, on time,, and notified 40 minutes in advance
Tony - Temple, TX
Mike was very knowladgable about the machine,, explained what was wrong after trouble shooting, gave me hints on ways to save the life of the machine and possible future problems.
Fast, professional, and fabulous!
Laura - Lakeway, TX
Great job!
Professional, quick service
Maycock - Canyon Lake, TX
Daniel did a great job...he new his stuff and was very careful to leave no mess.
Frank
Frank - Georgetown, TX
Appliance Express: Steve was on time very professional and did a great job repairing our gas range. You have earned my future business. Thanks again for an outstanding job! Frank L Sun City Georgetown
Washer check
Sharath Reddy - Leander, TX
Technician was clear in making clear of what the issue was, or why it was not an issue. Also gave us tips on how we can maximize the usage of the unit without harming it
Good service and very timely
John - Austin, TX
Brandon was right on time and very professional. Located what could be the potential problem and remedied it.
Great Customer Service
Bobbi - Georgetown, TX
Gerry came to fix our refrigerator that had a problem for a very long time. He did a great job at finding the issue and fixing the problem. Even did a follow-up and made sure everything was running smoothly. Thanks!
Ice Maker
Ms Tammie - Round Rock, TX
Jonathan Short was professional and very knowledgeable of the repairs that were needed. He worked fast and efficient to complete the repair.
Great service!
Carolyn - Austin, TX
Paul was on time and professional! We were beyond thrilled with our experience with Appliance Express!
He fix washer, many thank
Travis - New Braunfels, TX
Diagnosed defective control board and replaced same
Andy - Georgetown, TX
Excellent service person, called promptly and completed the service in good time
Amazing technician!
Walker - Waco, TX
I was amazed at the knowledge Mike had on my appliance. He is super friendly and took the time to educate me about the washer. I couldn't believe when he determined the issue after our conversation and then the codes supported his determination! Could not have been a better experience!
Great service
James - Meadowlakes, TX
Great service
Mrs - Austin, TX
frig repair
Ron - Leander, TX
excellent all around
Happy customer! Excellent service!
Ava - Wimberley, TX
Fantastic service
Lord - Jarrell, TX
Great advice
Susan - Austin, TX
Great service
Ethan - Bertram, TX
Great Service
Francis - Georgetown, TX
Young man was very polite and knew his job.
Excellent service! Luis is terrific!
Nancy - Austin, TX
Amazing service
Katlyn - Temple, TX
Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.
very professional service
Vardaman - Lago Vista, TX
service technician Lou was excellent. Homeowners can be skeptical of who comes into their homes. Lou is the type of person you feel comfortable about being in your home.
Connor Montgomery - Five Star Oven Repair
Amber Donovan - Austin, TX
Sorry for the delay. I was traveling and it slipped my mind. Conner was awesome. Very friendly, professional and quick and solving our issue. He helped us understand the problem in a customer friendly manner and I would high recommend his work. Thank you for making this painless!
Excellent service
Pahuja - Leander, TX
Lou was technically knowledgeable and resolved our issues with the Gas cooktop and microwave.
first rate service!
Bill - Austin, TX
Prompt and courteous service
Superior Service by Steve and Appliance Express
Jeffrey - Georgetown, TX
Steve arrived early and even asked permission to come early. On time, knowledgeable and very personable.
Awesome and quick!
Richie - Round Rock, TX
Very Informative & Polite Repairman
Micomede - Temple, TX
Good Customer Service. However, our last name is spelled incorrectly on your records. Out last name is spelled: Nicomede.
Great Service!
Virginia - The Hills, TX
Service person was excellent, so nice and professional. I will definetly use Appliance Express again.
Great onsite service!
Franklin - Austin, TX
Joseph came out to my house to look at my dishwasher and took the time to investigate every possibility as well as giving me preventative tips for all my Whirlpool products in my home!
great job
Felipe - Woodway, TX
he explained everything and got me fixed up
Sociable
Price - Killeen, TX
Arrived right on time. Walked me through his service. Gave me different solutions.
Great service
Linda - Hutto, TX
Very professional
nice
Spivey - Cedar Park, TX
Really great service
Parviz - Austin, TX
Mr Luis Morales was very professional, Knowledgeable and courteous. He explained the problem and finished the work in half the time it should have taken. Thank you Mr Morales
Great service
Joy - Georgetown, TX
He was wonderful.
Blake
Blake - Round Rock, TX
Terrific Service
Nickel - Leander, TX
Technician Lou came when promised and did an excellent job resolving our issue.
great service
Linda - Hewitt, TX
Very thorough and on time
Professional, friendly service.
Tom - Georgetown, TX
Our service man Tommy, was friendly and came in corrected our problem efficiently, explained what he'd done and that was that. I appreciated his professional approach.
Great Service
Celia - Georgetown, TX
Cooktop
Sadia - Pflugerville, TX
Outstanding service
Dishwasher
Sadia - Pflugerville, TX
smoore
Sharon - Kingsland, TX
Quick response. Great service!
Peggy
Karstendiek - Cedar Park, TX
Knowledgeable Caring Service
Great Service!
Fisher - Waco, TX
Great! Friendly! Explained everything! Took next steps to get my washer fixed. KF
Great service
Jason - Georgetown, TX
My tech was kind and courteous. Explains things before I spend money. Really enjoy him working on my appliance The price was fine just expensive when you add it all up.
Best service
Lara - Waco, TX
Mike was very helpful and did his job professionally and fast
Leonardo C.
RANGE JENN-AIR JES1750FS1 Arrived on site to replace convection fan and found wrong part. Ordering new convection fan W11414552 office to reschedule. ; ordrng 1 W11414552 (CONVECTION FAN )
Brandon C.
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for ice maker leaking and not making ice, found broken ice maker, I replaced ice maker, unit tested good."
Clif L.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site to diagnose a refrigerator that is tripping the breaker at random intervals. All parts and components are functioning at this time indicating no failure with unit. Advised homeowner that due to ungrounded parts in the unit GFCI or AFCI circuits may trip randomly causing a loss of power to unit. Also advised that the manufacturer does not recommend appliances are hooked up to these type circuits due to this issue. No leaks were found at time of service.
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect unit still frosted inside the ice contained in the door.Customer advised I was supposed to replace the single valve in the back of the unit.Removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
Richard P.
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the oven making a noise when running. During testing found that the cooling fan motor was causing the noise. Replaced both upper and lower blower fans and oven tested fine. Complete
Jonathan M.
DISHWASHER BOSCH SHP865WF2N/11 "Arrived on site for dishwasher that’s still not turning on. Inspected unit and work area. Removed dishwasher and tested voltage at junction box. From neutral to ground I found 24.9 V. From ground to hot, I found 24.5 V. From neutral to hot, I found .928 V. I called Bosch Techline and spoke to Mark. He advised this was an electrical issue. He had me call customer service to note her file. I called customer service and spoke with Cora. She advised she had noted the file and to not make any repairs. Call complete."
David Z.
OVEN WHIRLPOOL WOD51EC0AS00 Arrived on site to install previously diagnosed parts to resolve upper Glen not heating or broiling. Replaced control and upper cooling fan and wired in new fan. Retested unit. Verified upper and lower ovens are working as designed. Call complete.
Scott M.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for grinding noise. Ran diagnostics . Unit completed cycle , but unit didn’t speed up normally in spin cycle . Ran motor test manually motor only getting up to half speed . Found oil dripping from gearcase and on motor as well. Will need gear case ,belt ,motor . Please call to set return . ; ordrng 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
Brandon C.
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of u it leaking, found leak coming from front right corner due to unit not being leveled and leaning forward on the right side, I leveled unit, everything tested good."
David S.
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for vent hood screws sticking out of the cabinet. I inspected the unit and work area. I found the screws where placed in the wrong holes for both sides, and sticking out into the cabinet shelf. See sd quick pic. This is an install error and the home builder/installer will have to come out a fix. According to the installation instructions the mounting screws go on the outside edge holes not the inner holes. I spoke with the customer about having the home builder/installer come back out and fix the installation. Job complete."
Noah D.
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the entry voltage wires wired incorrectly, repaired wires and checked for functions, all functions returned. Job complete"
Eman J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not working. Tested system. Dishwasher ran as normal in diagnostics. Tested system out of diagnostics. Everything works as designed. No water leaks at time of service. Job complete.
Wesley P.
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived onsite and found unit UI unresponsive. Replaced UI and control. All UI lights showed up briefly and then went blank with same unresponsiveness. Called techline to report symptoms #7728226015 was advised by Robert to replace both controls and harness together. Office to reschedule. ; ordrng 1 2HOURS and 1 MAINWIRINGHARNESS (THAT SUPPLIES CONTROLS) and 1 W11034363 (CONTROL) and 1 W11325205 (UI)
David Z.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to install previously diagnosed parts to resolve door not closing issue. Replaced inner door panel and both hinges and retested. Door is now closing firmly, and customer confirm as well. All is working as designed. Call complete."
Tyler G.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived site to install pump/motor & sensor. Thoroughly tested unit and there were no leaks before during or after repairs. Unit is functioning as designed
Scott M.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site ,replaced left front dual burner . Checked all burners ,all checked normal . Job complete ."
Andy B.
DISHWASHER GE GDP665SYN0FS Arrived on site to install previously diagnosed heating element and sensors. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Covered under manufacture sealed system warranty Arrived on site for no cool. Pierced low side pressure reading -15 found traces of uv on heat exchanger tubing,insulation and foam cover,called tech support ran video chat per tech support adjusted cap tube found cap tube had broken
Robert J.
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on job for complaints of no power. No power replaced fuse and test.Found the filter board damaged. Will need to replace filter to complete. ; ordrng 1 WPW10531156 (filter)
Eman J.
WASHER MAYTAG MVWC465HW2 Arrived onsite to install previous diagnosed parts. Replaced outter tub. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Andy B.
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A Arrived on site to install previously diagnosed thermistor and damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Richard P.
DISHWASHER JENN-AIR JDB8700AWP2 Arrived onsite for the dishwasher door not opening. During testing found that the kick plate was installed backwards. Reinstalled kick plate and dishwasher door opened up fine. Complete
Lou S.
ICE MACHINE KITCHENAID KUIC15PRTS1 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. When testing the recirculating pump, it began to make a loud noise and was not pumping water to the evaporator. I removed and replaced the recirculating pump kit and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Kayman B.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer making squeaky noise during spin cycle. Upon inspection and putting unit into diagnostics I found the gear-case making a rubbing noise and during high spin it makes a high whistle sound indicating a bad gearcase. The gear case I had with me is damaged in box so I will need to re order and RS for gear case replacement. Ordering gear case (W11255272) ; ordrng 1 W11255272 (gearcase)
Jonathan M.
REFRIGERATOR ELECTROLUX E32AF75JPS0 Arrived on site for icemaker that’s only making three cubes of ice per harvest. Inspected unit and work area. Ran the unit through a harvest and found very little water coming from the drain tube. Found ice blockage at the fill tube and chiseled it out. Tested the unit again in the unit filled with water. Unit is working as designed. Call complete.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Wrapped on site for refrigerator that frosted up the freezer. Inspected unit and work area. Found minimal frost in the freezer that appeared to be old. Customer advised that the frost happened one time and that ever since then it has been slowly going away. He wanted to make sure that there wasn’t anything else wrong with it. Inspected gaskets and all seals were good. Advised customer to make sure nothing gets in between the gaskets and the frame due to frost build up. Unit is working as designed. Call complete.
Brandon C.
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of unit having uneven and weak flames, adjusted the burner valves, and reversed the plunger inside regulator, unit tested good."
Lou S.
DRYER WHIRLPOOL WED4850BW1 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I never saw the element illuminating in the back left vent area. I removed the back panel and removed the element and found the middle plate blackened and badly warped. Customer had an element they had purchased from previous repair. I removed and replaced the element and retested and the unit is operating as designed. No lint observed during service, job completed."
Luis M.
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site for no cool. Found traces of dye at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Scott M.
REFRIGERATOR/TOP GE DFE28JSKLSS "Arrived on site for no ice . Ice maker wouldn’t harvest . Replaced maker ran harvest , all checked normal . No water leaks detected at time of service . Job complete ."
Tyler G.
RANGE KITCHENAID KDRU763VSS03 "Arrived on site for range with locked door and blower fan error codes. Upon further inspection I found that the door latch, blower fan, as well as the main control were all broken. Fan motor was receiving full voltage but wasn’t spinning nearly fast enough. Door latch was being turned on and off constantly causing it to burn out. The lock burnout was caused because main control went sensing door latch moving at all. Tested unit after replacing all 3 parts. Unit is working as designed. Call complete"
Al R.
MICROWAVE WHIRLPOOL RMC305PVS01
Robert J.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on job to replace control and relay. Found the compressor running but no frost pattern. Both fans running. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
David S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for fridge leaking. I inspected the unit and work area. I tested the thermistors, both evap fans, and defrost heater. All activated and passed. I gained access to the drain tube and found it was blocked. I removed the restriction, and reinstalled the drain tube and used silicone to seal it to the fridge cavity. I found fridge I. Adaptive defrost, I changed it to a basic defrost. U it is operating as designed. No water leaks detected. Job complete."
Kevin B.
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found no leaking, centered basket inside washer cabinet to prevent possible splashing while filling. Sent multiple videos to MS of washer not leaking. Job complete"
Lou S.
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site to inspect microwave not heating and making a loud noise. I tested the unit with a cup of water and when I turned it on, I could hear the loud humming noise. I removed and replaced the mag/cap/diode and retested and the unit is operating as designed. Reassembled the unit and put it back on the wall and retested. Unit continues to operate as designed. Job completed."
Al R.
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived to inspect dishwasher sump and motor not working properly.Confirmed the complaint and found unit fills and drains, just doesn’t wash..Ordering sump and motor, ; ordrng 1 WPW10605057 (PUMP AND MOTOR )"
Wesley P.
WINE COOLER WHIRLPOOL kuwl204epa Arrived onsite and dropped off wrap and handle per instructions.
Tyler G.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Upon arrival unit had cooling turned off. After turning on unit and checking all hardware I found that the Evaporator coil’s were not frosting over evenly after running for 20 minutes and after that 20 minute The compressor was almost hot enough to cook an egg on. Unit has a sealed system problem and will need a new compressor evaporator access valve and dye dryer. Office to reschedule return visit (2hrs as tech); ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Robert J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of freezing temperature in refrigerator. Found the thermistor out of range replace thermistor in refrigerator. No leaks detected at time of service
Jonathan M.
FREEZER FRIGIDAIRE FFFU20F2VW0 Arrived on site for freezer that is not cooling all the way. Inspected unit and work area. Took temperatures and found temperature is at -3° F. Unit is working as designed. Call complete.
Richard P.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing. Installed new sump and pump motor. Dishwasher tested good and no leaks detected. Complete
David S.
RANGE KITCHENAID KDRP407HSS12 "Arrived on site for range oven not working properly. I inspected the unit and work area. I spoke with the customer about what the oven is doing. They stated it is working intermittently, For bake and broil, convection is working just fine. I gained access to the heating element ps and all tested good. I tested the tod and it is testing good. I found the double relay not engaging all the time when called for bake air broil. The zodiac control will need to be replaced..; ordrng 1 8186394 (cntrl-oven)"
James C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found no ice dispensing. Found auger shaft has come loose from lot or and will not hold correct position. Unit will need new auger shaft to repair. ; ordrng 1 WPW10347114 (shaft)
Al R.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect refrigerator not dispensing.Entered the residence and customer advised me the unit was dispensing again.I confirmed the complaint left the residence.All water lines were dry at the end of service.Job complete
Eman J.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for previous diagnosed parts. Replace control panel. Tested system. Everything works as designed. Job complete.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not working. Test unit and found bad control main. Replaced main control test unit and unit test good job complete.
Brandon C.
DISHWASHER BOSCH SHP53T55UC02 "Arrived on site for customer complaint of u it not turning on, found no power getting to dishwasher, pulled unit out and plugged unit into a different outlet, unit powered on just fine."
Andy B.
DISHWASHER KITCHENAID KUDK03FTSS2 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control and wire harness. Ordering needed part. Office to schedule return trip. Authorization needed. Left unit off at switch and instructed customer to leave off to be safe. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10413098 (harns-wire)
Clif L.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to diagnose a microwave with a door that is not closing properly. Found packing material preventing full closure of the door. Removed packing material and tested unit. Found all is functioning properly at this time.
Jonathan M.
REFRIGERATOR FRIGIDAIRE LFUH21F7LM Arrived on site for freezer that is not cooling. Inspected unit and work area. Found unit temperature at 26°F. Removed evaporator cover and found only one line on the evaporator frosted and very lukewarm evaporator coil’s throughout. This would advise that the issue is with the week compressor or a leak. ordrng 1 216954218 (controller) and 1 297414901 (EVAPORATOR ) and 1 5304475098 (compressor kit) and 1 w10913906 (coupler)
David S.
COOKTOP WHIRLPOOL JED8430ADW Arrived on site to install previous diagnosed parts. I installed the fan knob. I tested the knob and it operates as designed.
James C.
DRYER MAYTAG MDG7400AWW Arrived on site and installed new timer and insert. Tested operation and found unit working properly. Job complete
David Z.
WASHER AMANA NTW4516FW3 Arrived on site to diagnose washer with reports of inconsistent water fill levels. Customer informed me that at times the auto sensing setting (with hot) doesn’t seem to get high enough. Called tech line and spoke with Steve. Went over tests and found no error codes. Since control was replaced prior there is no need to try and replace again. Unit fill is based on time and if hot water pressure is lower it may not get as high as cold or warm. No mechanical issues found and unit is working as designed per tech line. Advised customer to contact WP customers service for additional use and care tips. Call complete.
Leonardo C.
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to test unit for damage seal. Found damaged door seal. Ordering new seal W11213719 reschedule ; ordrng 1 W11213719 (SEAL )
Brandon C.
DISHWASHER KITCHENAID KDTM354EBS3 "Arrived on site for customer complaint of dishwasher not washing and top rack falling off. Found a lot of hard water build up, motor not running, and broken adjusters.
David Z.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose freezer icemaker leak. Checked unit and found that the freezer icemaker fill tube was not seated in the icemaker, and the rear icemaker mounting screw was not level with the icemaker bracket. Removed icemaker and reseated with fill tube in proper location. Verified fill and no water leaks. All is now working as designed. Call complete."
David S.
REFRIGERATOR LG LFXS29766S/01 "Arrived on site to replace compressor. When evacuating the refrigerant found oil in the system. Replaced filter dryer and attempted to flush the high and low side. Replaced compressor and uv drier, and performed a sweep charge to rid excess oil in system. Charged the system with recommended amount of refrigerant and observed pressures. There was a hissing coming from the condenser area and were also signs of a restriction due to oil in the system. The oil is present due to the compressor failure which had an internal burnout causing oil to escape the internal motor and cause a restriction in the system.
James C.
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 Arrived on site and tested operation. Found fresh food at 40 and freezer at 5. Found coils dirty and vacuumed clean. Checked compressor and found compressor hot to touch indicating compressor is running inefficient.
Noah D.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site to inspect fridge for no ice production, upon inspection found the valve had leaked and made a block in icemaker, replaced valve and retested, no problems found. Complete"
Eman J.
REFRIGERATOR LG LFX31925ST/00 "Arrived onsite for refrigerator with error codes. Tested system. Found evaporator covered in ice. Defrosted system. Ordering pcb main EBR75234703 and ordering grille assembly AEB73785615. Requesting AUTHO FOR PARTS. ; ordrng 1 AEB73785615 (GRILLE ASSEMBLY,FAN) and 1 AUTHO (AUTHO ) and 1 EBR75234703 (PCB MAIN)"
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site to test unit for broken glass. Found broken glass and cleaned and replace glass test unit and unit test good job complete.
Leonardo C.
OVEN KITCHENAID KEBS179BSS00 Arrived on site to test unit for oven no power. Test unit and onus bad thrmst fix and fuse thermal. Replaced both parts Test unit and unit test good. Found class broken will order new glass WPW10335921 ; ordrng 1 WPW10335921 (GLASS )
Jonathan S.
REFRIGERATOR KITCHENAID KUDF204ESB00 Arrived on site for refrigerator getting intermittent high temperatures alarm. Customer stated that last time it was the bottom one. Measured temperature in both units and found correct. Called tech support and spoke with Joel. Performed diagnostics mode and found freezer was at 20°. No faults codes. Joel stated if thermistor or fans failed unit would store error codes for fault. (Sr#772821574). All tested good at time of service.
Noah D.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher, upon inspection found all hinges are correctly positioned and in right, found the tub to Be bent to the right, will need new tub to fix. Office to reschedule ; ordrng 1 W10681491 (TUB)"
Tyler G.
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washer giving f6e3 code. After running diagnostics and tests I found no immediate issues with a I or ui not communicating properly. I did how ever find a bad gear case and wash plate. I quoted customer for repair of main control since that was their initial issue but also for a new wash plate and gear case. I was able to reset machine and unit working as before prior to issues occurring.
Kevin B.
WASHER WHIRLPOOL GHW9150PW0 Arrived on site and inspected washer and found water seeping/dripping around drain pump catch. Ran washer on heavy duty cycle and did not find any other leaking
Robert J.
WASHER MAYTAG MHW8200FW0 Arrived on job for complaints of change cycles in mid cycle. Replaced control but power button not working and if you touched the dial displayed time would change. Ordered panel. ; ordrng 1 W10911045 (panel-cntl)
David S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven not turning off., I inspected the unit and work area. I found the oven not connected to WiFi or the whirlpool app. I explained to the customer the importance of having it connected, and what can happen if it is not connected. I put the unit into diagnostics and checked for fault codes. I found no fault codes. I got the unit connected to the customers WiFi and to the whirlpool app. Unit is operating as designed. Job complete."
Wesley P.
OVEN WHIRLPOOL MGR6600FZ1 Arrived onsite and replaced bad hinge and had control. Unit is now operating as designed. Advised customer on repair.
Al R.
DRYER WHIRLPOOL WGD7500GW0 Arrived to inspect dryer damaging clothes.Held the door switch with the door opened and felt all working and rotating part inside the dryer.I couldn’t locate and sharp edges of any interior parts that may be causing the damage to the clothes.Called Whirlpool Tech line and spoke with RICK SR# 7728210982Advised them of my findings and was told to check the damaged clothes for any patterns that might directly contribute to the damage to the clothes.I checked the dryer one more time to confirm all parts were working properly.Customer provided with the SR number for call.Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site and found refrigerator has been moved into the maintenance shop and is currently unplugged and has been for several days. Removed rear panel and found start device clamp to compressor is off, resecured start device and compressor is running. Now that refrigerator is running apartment maintenance will monitor it and report back if any further repair is needed."
Scott M.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site for poor washing . Ran diagnostics , motor error code . Wash motor didnt come on at all during test wash . Replaced sump and motor , reran diagnostics all checked normal .Job complete ,no water leaks detected at time of service. Job complete ."
Wesley P.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for light staying on and reset control to clear error. Unit is now operating as designed. All checks good.
Wesley P.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite and replaced control panel. Unit is now operating as designed and cosmetically now cosmetically correct.
Tyler G.
WASHER MAYTAG MVWB835DW4 Arrived on site for washer. After running a diagnostic test on the entire machine there were no error codes and no leaks but I did find that the gear case and the wash plate were both stripped and starting to go bad. I replace the gear case and wash plate and retest of the machine as well as put it through a new diagnostic test everything checked out fine and the unit is working as designed. Call complete.
Jonathan S.
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site for refrigerator, freezer glide not extending. Inspected unit and work area. Found RC doors not leveled and right freezer glide not extending. Leveled doors and will need to replace right glide. Will return with both rails. . ; ordrng 2 WPW10170835 (ICE BIN GLIDE)s"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site and replaced all handles on refrigerator, Job complete"
Eman J.
MICROWAVE WHIRLPOOL WMH32517AB2 Arrived onsite for previous diagnosed parts. Replaced transformer. Tested system. Still not heating. I’ve replaced every high voltage component in this system. Still I’m not going pass 13 amps.
Robert J.
REFRIGERATOR GE GFE28GYNBFS Arrived on job for complaints of no cooling. Found the relay for compressor not switching from start to run. Will need relay to complete. ; ordrng 1 WR08X22874 (tsd combo)
Al R.
WASHER WHIRLPOOL WFW6620HC2 Arrived to install previously ordered part.Removed and replaced the right slide.Reassembled and unit works to customers satisfaction.All water lines were dry at the time of service.Job complete
Clif L.
WASHER WHIRLPOOL WFW3090JW0 Arrived on site to diagnose a washer that is not cycling. Tested unit and found main control board shorted. Control will need to be replaced to complete repairs. ; ordrng 1 W11334214 (TIMER BOARD)
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display time/date jumping. Upon further inspection, the customer advised that the date/time are constantly changing back to January 1st 0800. Customer is not connected to WiFi. I removed and replaced the main control and UI console ad tested the unit. Unit is operating as designed. Originally found the unit not pushed all the way into the cabinet. Attempted to get it slid in all the way, but found the main wiring harness at the wall is keeping the unit from going all the way back. Customer had called the builder and when they arrived I advised of my findings. Job completed."
Brandon C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, I was going to replace controls, thermistor, and evap cover,
Al R.
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived to inspect blower fan on vent-hood not working.Found the screw inside the vent hood was screwed in enough to prevent the blower from operating.I corrected the issue, and unit now works on all 3 functions, low medium and high.Job complete"
Scott M.
DRYER WHIRLPOOL WED8540FW1 "Arrived on site , replace UI unit would light up now and tumble but not heat . Replaced main control unit is now performing as normal . No lint build up.
Eman J.
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave making noise. Tested system. Found caught in fan blower. Removed. Tested system. Everything works as designed.
Eman J.
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave making noise. Tested system. Found caught in fan blower. Removed Tested system. Everything works as designed.
Andy B.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site to install previously diagnosed control and thermistor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Richard P.
REFRIGERATOR FRIGIDAIRE LFFH17F3QWC Arrived onsite for the freezer not cooling. During testing found that the compressor is running and extremely hot to the touch. Removed evaporator cover and there is no frost pattern. Took pictures. Will need a sealed system repair. Need 2 hrs for repair. Sealed system tech needed for repair. Ordering parts and office to schedule.; ordrng 1 297414901 (EVAPORATOR ) and 1 297438455 (COMPRESSOR ) and 1 5303305677 (drier/filter) and 1 ACCESSVALVE (ACCESS VALVE )
Leonardo C.
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Ordering new sump and motor WPW10605058 office to reschedule. ; ordrng 1 WPW10605058 (SUMP AND MOTOR. )
Jonathan S.
OVEN KITCHENAID KEBS109BSS00 "Arrived on site for oven getting error code while cooking. Per diagnostics mode and checked fault codes. Found error F2-E1. Customer said that sometimes he can see steam in user panel. Removed oven and checked connector and seal. Corrected seal and add foil tape to right side. Quoted for UI replacement. . All tested good at time of service."
Eman J.
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for range door not closing. Tested system. Found door of alignment. Realign the door. Tested system. Everything works as designed. Job complete.
James C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found damper door opening and closing properly. Thermistor not registering temperatures properly. Also found filter head not locking filter in correctly. Unit will need new diffuser and filter head to repair. ; ordrng 1 WPW10394053 (housing)
Eman J.
RANGE WHIRLPOOL WFG505M0BS Arrived onsite for previous diagnosed parts. Replaced foot level. Tested system. Everything works as designed. Job complete.
Jonathan S.
WASHER MAYTAG MHW8200FC0 "Arrived on site to install previous diagnosed parts. Gained access to sensor and expansion control. Removed sensor and expansion control and installed new. Performed diagnostics mode, no error codes. Ran automatic test mode with soap container out of unit. Found major suds buildup. All else tested good, no water leaks detected."
David Z.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose refrigerator leaking from dispenser. And dispenser and saw water leaking from the top of the door. Removed hinge cover and found that the water tube going into the door was not fully seated and caused it to leak. Fully inserted water line from door into the coupler and retested. Unit is no longer leaking and all is working as designed. Call complete.
James C.
DISHWASHER AMANA ADB1400AGS1 Arrived on site and tested operation. Found no faults in memory. Tested for rinse aid dispensing and found rinse aid will dispense in diagnostics. Installed new control due to dispenser has been replaced and is functioning properly. Tested operation and found unit working properly. Job complete
David Z.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to follow up on icemaker not producing ice. Ran diagnostics on unit and checked icemaker. Found a couple of slivers of ice. Ran harvest test to remove ice, and unit finished harvest cycle. Ran error code test and still found E5 error for ice mold thermistor. Unplugged unit and power cycled. Retested after power cycle and verified unit is harvesting, filling, ice box fan running hard. Diagnostic test shows ice bin is not full. Unit should start producing ice when temps drop low enough now. If issue persists please have a UI on standby and contact tech line for sure on next visit, as well as ice maker. Call complete at this time as unit is testing Good on all tests and needs adequate time to cool down. Customer will follow up if unit still isn’t producing ice In the next 24 or so hours."
Al R.
RANGE WHIRLPOOL WFE525S0HW1 Arrived to inspect range element concerns.Found the Issue are at the outlet L1//L2 200 L1/N 100 L2/N 100.Customer will contact an electrician for repairs.Job complete
Richard P.
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator with a fan noise. During installation of Evaporator fan and defrost sensor found that there was no frost pattern on evaporator and it was frozen just on top of Evaporator. Sealed system repair was done about a year ago. Check pressures and found that there was no reading meaning that there a sealed system leak somewhere in the refrigerator. Will need a sealed system repair. 3 hrs for repair. Sealed system tech needed for repair. Need authorization for repair. ; ordrng 1 5851JA2008W (DRYER ) and 1 ACCESSVALVE (ACCESS VALVE ) and 1 ADL73341301 (EVAPORATOR ) and 1 ADL73341402 (EVAPORATOR ) and 1 AJU34510510 (3WAY VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMTECHNEEDEDFORREPAIR (SEALED SYSTEM TECH NEEDED ) and 1 TCA35271201 (COMPRESSOR )
Noah D.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge for leaking, upon inspection found the deli drawer full of water and ice, cleared ice and checked from both sides for a clear drain pipe, no problems found.complete"
Lou S.
DRYER SAMSUNG DV56H9100EG/A2 "Arrived on site to inspect dryer burning smell. Upon further inspection, the customer advised they smelled something burning while using the dryer. I attempted to turn the unit on and it powered up, but would not start when pressing the start button. I removed the top panel and lifted up on t(e belt and could feel that it wasn’t attached to the tension pulley. I disassembled the unit and found the tension pulley wheel had melted off the rod. I am ordering the tension pulley, No lint observed during service, unit left unplugged for safety.; ordrng 1 DC93-00634A (TENSION PULLEY)"
Noah D.
RANGE MAYTAG mer8700ds1 "Arrived on site to inspect oven for not heating, upon inspection found the element broken and not heating, corrosion caused burnout. Replaced element and tested Job complete"
Tyler G.
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for washer lid locked. Bad main control was found on prior visit. Replaced main control and tested unit. Washer is working as designed. Call complete.
Noah D.
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect fridge for problems with lights and UI, upon inspection found the harness for deli drawer misaligned and after replacing control the door switches were recognized, but the UI board was not turning on...even with new dispenser UI, must order UI board and valve due to clumping ice in icemaker. Office to reschedule ; ordrng 1 AUTHO (AUTHO) and 1 W11129435 (VALVE) and 1 WPW10677119 (UI )"
James C.
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site and installed new console. Tested operation and found unit working properly. Job complete
Scott M.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not not filling . Found inlet valve had failed, replaced valve . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling compliant. Pierced low side pressure reading good,found at times ui unresponsive,leds powering on and off same with deli control with any movement of unit. Removed cover to Mia control,found damaged yellow p4 wire connector. Called tech support ran video chat with Andy
Luis M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for cooling compliant. Replaced drier vacuumed system down added refrigerant powered unit on diagnosed a defective compressor ordering a new compressor; ordrng 1 WPW10507886 (COMPRESSOR), used 1 W10913906 (VALVE), and 1 WPW10143759 (DRIER UV) from stock"
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave with no power. Performed diagnostics and tested voltage to microwave. Found 120 volts with correct polarity. Tested 20 amp fuse and found opened. Checked door switches and found primary switch in opened position (NC). Removed switch assembly and installed new (interlock). Replaced fuse and tested microwave operation. All tested good.
Brandon C.
REFRIGERATOR GE ZISS42NCASS "Arrived on site for customer complaint of noise issue, I could not find any abnormal noises, unit tested good.
Al R.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to inspect dishwasher not cleaning.Ran diagnostics test mode and unit tested as designed. There was a plastic piece of debris blocking the door from closing.I removed it and unit tested as designed on a normal wash.Customer was also unsure on how to lift and lower the middle adjustable rack.Unit works properly.All water lines were dry at the time of service.Job complete
Wesley P.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and found unit cutoff blown replaced using cutoff kit. Unit is operating as designed. Heating and cutting off.
David Z.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose light out in freezer. Found module producing no light. Replaced module. Retested and unit is now lit up as normal. Call complete.
Clif L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to replace condenser for refrigerator. Replaced condenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Eman J.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not dispensing ice. Tested system. Found frost build up inside freezer door ice bin and motor. Ordering door LW11026425; ordrng 1 LW11026425 (dor-fip)
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived n site to install previous part. Removed failed door and installed new. Tested door operation. All tested good, no water leaks detected.
Luis M.
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for a defective fan motor. Replaced fresh food evaporator fan motor,powered unit on fan powered on checked air flow through tower good.
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice bin broken. Installed new ice bin and tested good. Complete
Jonathan M.
ICE MACHINE GE ZDIS150WSSD "Arrived on site for icemaker that is not making ice. Inspected unit and work area. Unit was completely dead when I walked in so I unplugged it and power reset it. Found external drain pump kicking on for about 10 seconds and then no power through the rest of the unit. Removed top cover and found light not coming on. Checked powerlines and found power going to the external drain pump and unit plugged into the external drain pump. Unplugged unit from the external drain pump and plugged unit into the wall. Unit began to light up and work as designed. Looked through parts breakdown and found the external drain pump not part of the original machine.
Clif L.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to diagnose a range that burner temps are too low. Tested all parts and components and found no failures to unit at this time and prior conversion was done properly. No repairs can be done to correct this issue as stoves that have been converted to propane will have approximately 30% lower heat levels then natural gas stoves.
Brandon C.
DISHWASHER GE PDT715SYN2FS "Arrived on site for customer complaint of dishwasher no working, found unit would not drain, found the problem was with the garbage disposal plug, and not the dishwasher. I removed the plug, unit tested good.
Noah D.
COOKTOP THERMADOR PCG366G "Arrived on site to inspect and install parts on unit, upon install we found the left two burners did not ignite, spoke with Techline Sr #740am30thMark instructed to order solinoids and new control . Office to reschedule ; ordrng 1 00619016 (CONTORL) and 2 423093 (SOLINOID)s"
Lou S.
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to install previously diagnosed and ordered part. Due to the ice grid cutter wires being broken and failing, I removed and replaced the grid cutter and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Clif L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to diagnose a refrigerator that is making different noises after repair. Found homeowner hearing refrigerant moving through system. Advised homeowner noises are normal and won’t cause any failure to unit. No leaks were found at time of service.
Clif L.
REFRIGERATOR WHIRLPOOL WRS586FIEM04 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found broken power wire in icebox assembly. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Kevin B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced dispenser motor diagnosed on previous visit, after replacement fridge is now operating normally, job complete"
Robert J.
RANGE BOSCH HDIP056U/01 Arrived on job to replace harness and module. Found the cause of the continuing spark was caused by too small of flame. Adjusted flame to proper setting and spark stoped.
Brandon C.
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of rust on door, found rust on freezer door and left side door. Called techline, they want us to order a sealer kit. Ordering sealer kitSR# 7728214899; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WS-sbghsk (SEALANT KIT)"
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for ice build up. Customer defrosted unit diagnosed unit not entering defrost. Replaced main control and harness assembly,powered unit on ran diagnostics all test passed.
Andy B.
DRYER MAYTAG MED8630HW0 Arrived on site for dryer loud noise. Tested and inspected unit and found loose screw on bottom of unit rattling as well as roller issue. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Jonathan M.
REFRIGERATOR MAYTAG MSD2542VEB00 Arrived on site for refrigerator that’s still not cooling properly. Inspected unit and work area. Found temperature is around 80° in the fridge and freezer. Customer advised that the last repair worked for a couple days but it went right back to where it was. Spoke to CS and was advised that the issue was probably with the thermostat. Replaced thermostat and tested unit. Unit began to cool. Call complete.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found ice maker in off position. Turned ice maker and found unit cycled. Monitored ice maker cycle. All tested good, no water leaks detected.
David S.
WASHER WHIRLPOOL MVWB765FC2 "Arrived on site for washer making a noise. I inspected the unit and work area. I ran the unit through a calibration cycle. I than ran it through a validation cycle. The unit operated as designed. I gained access o the gear case and verified proper installation of the gear case, slider, clutch, rotor and stator. I ran the unit through a high speed spin, no noise was heard unit spun as designed. I ran a fast and slow agitation with and without water and heard no noise, it operated as designed. I ran another validation cycle. Unit is operating as designed. No water leaks detected. Customer verified with me that the sound is gone. Job complete."
Wesley P.
OVEN KITCHENAID KEBS107SSS03 Arrived onsite and found unit operating with failed control.Replaced control. Unit is now operating as designed.
Brandon C.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for customer complaint of unit not responding and no sound on timer, found faulty UI console, ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11296171 (CONSOLE)"
Richard P.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived onsite for the refrigerator door gasket torn. Upon inspection found that both door gaskets were torn. Replaced both door gaskets and applied heat to form gasket to refrigerator. Both gaskets are sealing fine. Complete.
Noah D.
MICROWAVE WHIRLPOOL WMH53521HB4 "Arrived on site to inspect microwave for not illuminating, checked control board and found a issue, replaced control board and tested. Light returned. Complete"
Leonardo C.
MICROWAVE JENN-AIR JMW2430DS01 Arrived on site to replace part that customer had from jenn air. Replaced part test unit and unit test good job complete.
Andy B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for ice dispenser dispensing ice everywhere. Tested and inspected unit and found unit is operating as designed. Instructed customer on use and care and practice for best performance and cup placement for dispenser. No water leaks present at time of service.
Noah D.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for console no responding, checked for errors and could not find any, replaced consoles and retested. No problems found. Complete"
David Z.
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site to diagnose refrigerator with no cooling in either Compartment. Performed diagnosis and checked Evap first. Found no frost pattern on EVAP, and found it making almost a dripping water sound. Moved unit out to check compressor and found an oil like Freon all over the compressor and floor. Unit is leaking from the compressor area and needs a sealed system job to resolve. Ordering compressor, dryer, valve, Evap if needed, and lokring kit. Office to schedule with sealed system tech.; ordrng 1 LOKRING (LOKRING KIT NEEDED) and 1 RESEARCHCOMPRESSOR (RESEARCH PROPER COMPRESSOR PLEASE) and 1 RESEARCHEVAPORATOR (RESEARCH EVAP. NEED PROPER EVAP) and 1 W10913906 (coupler) and 1 wpw10143759 (dryer)"
David Z.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed parts to resolve light out in FC. Replaced module. Retested and lights are all now working as designed. Tested damper and could not verify noise to require replacement. Can hear the gears moving in the unit due to the location being almost echo like, but it is working as designed. Call complete."
Lou S.
REFRIGERATOR WHIRLPOOL GI6SDRXXY00 "Arrived on site to install previously diagnosed and ordered parts. Due to ice maker fill tube and ice maker failures, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Leonardo C.
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace filter and door. Replaced both parts test unit and unit heating correctly job compete.
Lou S.
MICROWAVE WHIRLPOOL WOC54EC7HW03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit control failing and console display time jumping, I removed and replaced the main control & console and tested. Unit is operating as designed. Job completed."
Eman J.
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for microwave not turning on. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Jonathan S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part. Gained access to sump assembly. Removed failed sump and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoke with customer on cleaning cycle and needs to be performed once a month."
James C.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found freezer at 16 degrees and fresh food at 40 degrees. Found unit cycling both evaporators properly in test 40. Called tech line and spoke to Rick #7728211443. Unable to determine cause of failure and recommended monitoring unit operation.
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDHB02 "Arrived on site for ice issues. Removed bin ice in bin,adjusted icemaker arm,adjusted gasket between liner and damper control. Ran diagnostics changed defrost setting to basic 8hr defrost cycle. Changed temp setting g in freezer."
Leonardo C.
DISHWASHER BOSCH SHXN8U55UC06 Arrived on site to test unit for unit leaking. Found unit leaking from pump. Ordering new clamps will need 2 hours ; ordrng 4 00172272 (HOSE CLAMPS)s and 1 2HOURS (2 HOURS)
Wesley P.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite and found wiring disconnected slightly from switch assembly. Reinserted and restored washer function. All checks good.
James C.
REFRIGERATOR THERMADOR T30IF900SP/07 Arrived on site and installed new switch element and display. Tested operation and found unit working properly and all functions test good. Job complete
Jonathan M.
FREEZER KITCHENAID KRFF507ESS00 Arrived on site for refrigerator that had a warped seal. Inspected unit and work area. Found gasket warped around the top edge. Replaced gasket and tested unit. Unit is working as designed. Call complete.
Clif L.
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to diagnose a refrigerator that is not cooling properly and not dispensing water consistently. Tested unit and found unit not cycling defrost consistently causing no cool conditions. User interface and main control will both need to be replaced to complete repairs.; ordrng 1 CLONLY (CL ONLY) and 1 W11340158 (UI)
Jonathan M.
RANGE GE JB860SJASS Arrived on site to install bubbling cooktop surface. Inspected unit and work area. Replaced glass top due to bubbling on the surface. Tested unit and unit is working as designed. Call complete.
Jonathan M.
WASHER WHIRLPOOL WTW4815EW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and drink up and tested unit in an auto test and manual test. Unit is working as designed. Call complete.
Scott M.
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site ,replaced both hinges . Door closing properly . No gas leaks detected at time of service. Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for not dispensing ice. Tested dispenser while depressing paddle,fan powering off,found broken wire at door hinge. Diagnosed unit will need a new black stainless freezer door.