We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS02
Near Georgetown, TX 78633
Lou
Job Details: 03/19/2021
"Arrived on site to inspect cooktop burners. Upon further inspection, the customer advised that the middle burner doesnt ignite properly and when it does, a large flame shoots out from it. I tested all the burners and all are operating as designed except the middle burner. I found the ignitor isnt arcing correctly and lots of gas is being released. I removed the cooktop panel and inspected the burner and found lots of old debris on the burner and down inside the burner. I attempted to clean the debris with no luck. . ; ordrng 1 WPW10639175 (Orifice holder) and 1 CNOE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78717
Justin
Job Details: 03/19/2021
"Arrived on site for refrigerator with lights out in FC and RC, as well loss of cool. The customer stated they feel that their vegetables in the produce drawer are expiring quicker than usual. I tested temps and found RC at 37?F, produce drawer at 39?F, and FC at 6?F. I then tested the thermistors and they both passed, both evap fans functioned as designed, baffle motor opened and closed, condenser fan turned on, and defrost heater and bi-metal were functioning as designed. I found the unit cooling as designed and that the customer may have been over loading the unit. I advised the customer on my findings. I ohmd out the FC light and found it open and needing to be replaced. I installed the new light. The lights throughout the unit are now functioning as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Manor, TX 78653
Robert
Job Details: 03/19/2021
Arrived on job for complaints of warm temperature. Found evaporator cover in ice. Entered diagnostics and turned on heater. Heater working so thermistor and heater good. Replaced control.
We serviced a
IKEA COOKTOP
Model ICR555DB00
Near Austin, TX 78704
Jacob
Job Details: 03/19/2021
"Arrived onsite for unit not turning on. Looked at unit. Had no power. Checked voltage, unit getting 240v. Upon further investigation. Found that the UI panel had burned up. Ordered part. Office to reschedule ; ordrng 1 WPW10325426 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76549
Tyler
Job Details: 03/19/2021
"Arrived on site for dryer not drying. Upon arrival customer stated dryer had stopped heating completely. Upon diagnosis I verified heating element, thermal cutoffs were all functioning and that the timer was receiving and sending power. I then found the white thermal fuse had shorted out. I tried verifying if it was due to any clogs but I failed to find anything conclusive. I replaced the fuse and retested dryer and found unit fully functioning as designed. I recommended to customer that a dryer vent cleaning would be best to ensure unit isnt over heating. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78744
Luis
Job Details: 03/19/2021
"Arrived on site. Replaced diffuser,bin And thermistor ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78729
David
Job Details: 03/19/2021
"Arrived on site to install previously diagnosed cosmetically damaged parts from delivery. Replaced 1 upper door handle, pantry lid, and new freezer door. All is now working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for oven racks not coming out. I inspected the unit and work area. I pulled the oven racks out and arranged them they way the customer wanted. I showed the cust inner the easiest way to remove the racks and clean the inside of the oven. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78703
Luis
Job Details: 03/19/2021
"Arrived on site for noise complaint. Found condenser coil vibrating against cabinet,adjusted coil to prevent loud vibration noise. Found ice maker fill noise normal due to design. After adjustment to condenser noise no longer present on coil"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78681
David S
Job Details: 03/19/2021
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lakeway, TX 78734
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of agitator broken, I replaced agitator and bolt, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Kayman
Job Details: 03/19/2021
Arrived onsite for refrigerator with door ajar alarm going off constantly. Upon arrival the customer stated that they turned the temp up in the FC and the alarm went away. I found the FC door switch stuck with ice and no interior lights in the FC. I was able to unstick the switch but I could still not get any function from it. I didnt receive the switch today so I will need to order it and return. Office to R/S due to part availability. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Hutto, TX 78634
Paul
Job Details: 03/19/2021
Arrived onsite for a washer not draining. I found the washer drained. I ran the drain pump in manual diagnostics and found it working. I found no stored error codes in the control. I ran auto diagnostics and the units completed the cycle and worked as designed. I questioned the customer about it not draining and ms stated she thought it wasnt draining because it has a rotten egg smell. I found the smell coming from the house drain pipe and went over that and explained that hot water heater diodes can also cause the smell they were experiencing. I explained that the smell was not the fault of the washer.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Austin, TX 78728
David
Job Details: 03/19/2021
Arrived on site to install previously diagnosed burner elements ordered by previous tech to resolve heating issues. Installed element and verified all are now heating. I advised the customer that the elements dont get and stay red hot with newer safety regulations and they will heat and cycle by design. All is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Rogers, TX 76569
Tyler
Job Details: 03/19/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Al
Job Details: 03/19/2021
"Arrived on site and attempted to inspect ice maker not producing ice.Attempted to remove the ice bin and unit was frozen solid into the unit.Advised customer she would have to defrost the unit and had her read and sign the defrost waiver.Ordering parts needed to repair the unit.Office to give customer a 48 hour heads up call, so customer can unplug the unit to defrost.; ordrng 1 W11185686 (ICE CONTAINER (MT05)) and 1 212643 (PERMAGUM STRIPS) and 1 W11415785 (WATER TUBE) and 1 W11346622 (RESERVOIR) and 1 W10913906 (COUPLER) and 1 W11265130 (SLIDE)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78756
Scott
Job Details: 03/19/2021
Arrived on site replaced dented console . Job complete .
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Kevin
Job Details: 03/19/2021
Arrived on site and inspect range and found inner glass is broken/shattered will need to bring back a new one to correct issue; ordrng 1 W11339500 (Glass) and 1 W10902192 (Door liner)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78719
Jacob
Job Details: 03/19/2021
Arrived onsite for unit making a noise. Plugged unit back in. No noise from drain motor. Put unit in diagnostics. Tested unit. Unit tested good. Did notice suds at the bottom of the spin tub. Let customer know to not use too much soap. Because the soap can cause the control board to go into a drain mode. No issues at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78703
Luis
Job Details: 03/19/2021
"Arrived on site for no,ice. Ran diagnostics weak water flow to reservoir with and without filter,unit passed all other diagnostic test,diagnosed a defective valve,installed a new valve ran diagnostics good water flow to reservoir.; used 1 W10897719 (Valve) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS1
Near Temple, TX 76501
Tyler
Job Details: 03/19/2021
Arrived on site for dishwasher needing previously diagnosed door gasket as well as front leveling feet. Upon arrival I was able to install the necessary parts I then reassembled and tested the unit twice fully to ensure that it was filling agitating and draining as intended. I found no further issues to the unit and inform customer is ready for use. Call complete
We serviced a
JENN-AIR COOKTOP
Model JGC6430ADB
Near Cedar Park, TX 78613
David
Job Details: 03/19/2021
Arrived on site to install regulator to resolve very little gas at cooktop. Replaced regulator with new and retested. Burners are now lighting instantly and no longer delaying. No gas leaks found after repair. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 03/19/2021
Arrived onsite for dishwasher not powering on and not operating. Upon inspection I found the unit dead with standing water. I accessed the junction box and verified voltage to the unit. I removed the door panel and verified voltage going up to the control. I inspected the harness for any shorts or burns but found none. I found the main control was not sending voltage to the console. I replaced the main control and console and was able to test the unit through diagnostics . The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
GE MICROWAVE
Model peb7226sf1ss
Near Austin, TX 78717
David S
Job Details: 03/19/2021
Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the magnetron and found it shorted out. I removed the magnetron and found it covered in arc marks I inspected the housing for the mag and found rust and arc marks as well. I spoke to the customer about the unit and how the arc marks and rust are the cause of the magnetron failing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Jarrell, TX 76537
Wesley
Job Details: 03/19/2021
"Arrived onsite and found unit light function on control shorted, replaced control. Unit is now operating as designed."
We serviced a
FRIGIDAIRE MICROWAVE
Model GLMV168K04
Near Kingsbury, TX 78638
Richard
Job Details: 03/19/2021
Arrived onsite for the microwave not working. During testing found that door switches are causing the issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Austin, TX 78745
Matthew
Job Details: 03/19/2021
Arrived onsite for washer leaking. Upon inspection found failed valve. Replaced valve and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78747
Robert
Job Details: 03/19/2021
Arrived on job for complaints of not cooling. Found refrigerator not cooling but fans running. Checked compressor and it was not running and cold. Ran test 40 and no power supply to compressor. Ordering Orion control. ; ordrng 1 W11336586 (CONTROL )
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for oven not maintaining temp. I inspected the bake and broil elements and found the in good condition. I tested the oven temp sensor and found it in range and changing with temperature.I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11432568 (Control)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for oven not keeping temperature. I inspected the bake and broil elements both check good. I checked the temperature sensor and it checks good. I am ordering the control. ; ordrng 1 W11432568 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT17G4BW7
Near Austin, TX 78753
Robert
Job Details: 03/19/2021
Arrived on job for complaints of warm temperature. Found the evaporator very little frost pattern took pictures. Checked for leaks with light some glow around dryer area. Will need sealed system repair. ; ordrng 1 5303305677 (drier/filter) and 1 5303918275 (evaporator kit) and 1 5304507765 (compressor kit)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Andrew
Job Details: 03/19/2021
"Arrived on site to test unit for loud thumping noise. Found beads stuck in front panel felt padding. Also found motor mount hitting on framing. Installed sound pads underneath motor mount and removed beads from felt. Tested unit, unit sounds good. Customer was satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Kayman
Job Details: 03/19/2021
Arrived onsite for washer not finishing cycle and leaking from the bottom. Upon inspection I found the cold side of the inlet valve was cracked and leaking. I explained that this can cause the unit to stop mid cycle if there is not enough water entering the unit. I replaced the valve and tested function through auto diagnostics. All tests passed. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ1
Near Georgetown, TX 78628
Wesley
Job Details: 03/19/2021
Arrived onsite and found unit thermostat failed from potato fire. Reset thermostat. Tested unit. All is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78745
Matthew
Job Details: 03/19/2021
Arrived onsite for washer door locked from factory. Put unit in diagnostics and manually unlocked door. Ran diagnostics and calibrated unit. Lid lock is now functioning properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Austin, TX 78745
Matthew
Job Details: 03/19/2021
Arrived onsite for dryer not turning or drying. Found failed fuse. Tested unit and unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Austin, TX 78727
Justin
Job Details: 03/19/2021
Arrived on site for a dishwasher not washing properly. I put unit into diagnostics mode and found stored error code F6E1 for low or no water. I then ran a test cycle and the unit did not fill with enough water. I found 120V going to full valve and found the water pressure at wall extremely high. I found a bad valve I installed a new valve and filled the unit several times. Unit is now filling properly.. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2021
"Arrived on site to inspect oven for not reaching temp, upon inspection found the oven element worked correctly, tested upper and lower oven to 350 with no issues, sensor tested good, all functions worked to spec. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS7
Near Austin, TX 78738
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of upper rack falling down, I replaced the front two rollers on upper rack, unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Pflugerville, TX 78660
Kayman
Job Details: 03/19/2021
"Arrived onsite for microwave with display not working. Upon inspection I found the display had lines going through it but was still responsive. I unplugged the unit and verified voltage at the wall. When I plugged the unit back in it restored display and functions to the control panel. I began removing the control panel and the display went out again. I tugged on the connector for the control panel to main control and the display would flicker. I recommending replacing the control panel, panel control and main control for the repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near San Marcos, TX 78666
Andrew
Job Details: 03/19/2021
"Arrived on site to test unit for no water to ice maker. Found valve connection was not connected. Secured connection, ran ice maker through cycle, ice maker operating as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Georgetown, TX 78628
Wesley
Job Details: 03/19/2021
"Arrived onsite and found cooling issue and now water dispensing function. Found evap fan out. Narrowed water problem down to filter housing or dual valve. Returning with water parts to complete. Replaced evap fan. Unit is now cooling as designed with good airflow, a nice frost pattern and compressor pulling .6 amps.Unit is now operating as designed. ; ordrng 1 WPW10394053 (Filter housing) and 1 WPW10341320 (Dual valve)"
We serviced a
WHIRLPOOL RANGE
Model RF362LXTB3
Near Killeen, TX 76549
Al
Job Details: 03/19/2021
Arrived on site to install previously ordered part.Removed and replaced the main control and unit tested as designed.Customers father was on site and witnessed the repair.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Killeen, TX 76549
Tyler
Job Details: 03/19/2021
Arrived on site for icemaker not harvesting. Upon arrival customer pointed out that they were missing the on/off arm to ice maker and upon further inspection I found that the icemaker arm had broken from he motor and fillcup. I replaced the ice maker and ran a harvest cycle to verify functionality. Unit working as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78681
Justin
Job Details: 03/19/2021
Arrived on site for a dishwasher with UI not responding and clean LED flashing. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and F10E2 for vent wax motor problem. I cleared stored error codes. I then ran a test cycle and found the test ran through as designed and the clean LED stopped flashing. I found proper voltage and parts ohmd out correctly at drain pump and vent motor. I called techline and spoke to Austin and received SR# 77300296601. He recommended double checking all connectors were plugged in and if so then replace the UI and control. The connections were fine. I am ordering the control and UI to replace. Office to reschedule. ; ordrng 1 W11410065 (Control) and 1 W11416788 (UI assembly) and 1 W11412291 (Drain Pump)
We serviced a
GE DISHWASHER
Model GDF510PSJ0SS
Near Kempner, TX 76539
Al
Job Details: 03/19/2021
"Arrived on site and installed upper door gasket.Customer also advised she needed and requested the lower door gasket, which is ripped and causing leaks.Ordering WD08X21894 Lower door gasket and AUTHORIZATION Office to schedule return services due to part availability and authorization.; ordrng 1 WD08X21894 (Lower Door Gasket) and 1 AUTHORIZATION (AUTHO)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Waco, TX 76710
Jonathan
Job Details: 03/19/2021
"Arrived on site for an ice machine has no power. Inspected unit and work area. Found external drain pump covered in water. Removed plug from the external drain pump and plugged the rest of the unit into the outlet. The unit came on and started working as designed. Unplug the unit and replaced the external drain pump. The hose running from the ice bin was loose possibly causing the failure and water leak. seals and tested the unit in a fill and drain and had no leaks present. Unit is not working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB00
Near Killeen, TX 76542
Al
Job Details: 03/19/2021
Arrived on site and inspected ice maker making ice non stop.Confirmed the complaint and found the bail arm wasnt in the correct spot to turn off the unit.I photographed and advised the customer of the issue and she was grateful.No parts needed.Job complete
We serviced a
ADMIRAL DRYER
Model ADE7005AYW
Near Jarrell, TX 76537
Wesley
Job Details: 03/19/2021
Arrived onsite and tested dryer for not heating. Found unit had insufficient voltage. Only one leg of electricity was supplying properly. Customer will need electrician to correct. Dryer is otherwise operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Temple, TX 76502
Jonathan
Job Details: 03/19/2021
Arrived on site for an refrigerator that is not making ice. Inspected unit and work area. Attempted to jump icemaker and found icemaker would not turn. Tested voltage going to the icemaker and found proper voltage. Replaced icemaker and tested unit. Unit began working as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Rogers, TX 76569
Tyler
Job Details: 03/19/2021
Arrived on site for dryer not heating properly. Upon arrival I spoke with Mr. Bates and he informed me that he did not see any air codes or hardware or software issues that he could find and upon further inspection I found that the dryer had no air codes stored I checked all the thermal fuses and heating element and found everything had continuity and passed and nothing is grounded to itself I also found that the power supply was working as designed. Although at this point I also realize that the power cord was not properly staying mounted in the socket due to the fact that the cover was missing a screw that held the soccer together I inform Mr. B to my findings and when I was able to mount the power cord in properly I found that the dryer was fully functioning at this point I inform Mr. Bates that he would need to get a new screw for the cover
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Kempner, TX 76539
Al
Job Details: 03/19/2021
Arrived on site and inspected dishwasher not cleaning dishes.Confirmed the complaint and found the sump and motor were defective.Ordering the W11025157. Customer notified the part is PSP.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W11025157 (MOTOR ASSM)
We serviced a
KENMORE DRYER
Model 110.962821
Near Belton, TX 76513
Jonathan
Job Details: 03/19/2021
Arrived on site for a dryer that?s making a banging sound as it rotates. Inspected unit and work area. Customer advised that the unit sounds like tennis shoes are in the unit while running. Disassembled unit and found the idler pulley broken and wobbling as it was spinning. Replaced idler pulley and checked wheels. Found two wheels completely seized up. Replaced wheels and tested unit. Unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
Justin
Job Details: 03/19/2021
Arrived on site to install previously diagnosed parts. I installed the lower spray arm and tested unit. Unit is now running as designed and no leaks observed at time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Georgetown, TX 78626
Cliff
Job Details: 03/19/2021
Arrived on site to diagnose a refrigerator with light not working in freezer. Found failed freezer led module and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2021
"Arrived on site to inspect washer for leaking, upon inspection found the washer working and some water residue around the cold connection, tested unit during normal cycle and ran full cycle to wash, drain and spun washer with no leaks, tightened down connection and checked for cracks on valve, none found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78759
Scott
Job Details: 03/19/2021
Arrived on site for fridge not dispensing ice . Motor is turning . Found bin locked up and stipping of shaft . Replaced bin and shaft . Unit is now operating as designed . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for oven being out of temperature. I inspected the unit and work area. I visually inspected the burner and found it in good condition. I gained access to the oven temp sensor and found it out of range. I replaced the oven temperature sensor. I retested the new sensor and found it in range. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Temple, TX 76502
Tyler
Job Details: 03/19/2021
arrived on site for washer not connecting to Wi-Fi. Upon arrival I found that the unit was not pinging to the Internet connection whenever it was activated and not allowing for any proper connectivity for the unit I did verify however that the customers router was working correctly she also had her dryer and some other appliances already connected indicating that the router was not the problem I think all the whirlpool Wi-Fi team but after running multiple connection test we cannot get the washer to connect properly. Office will need to reschedule once availability of the UI facia is known in order to help resolve issue; ordrng 1 W11478525 (Ui fascia)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/19/2021
Arrived onsite for dishwasher adjuster kit being broken. Upon arrival found unit adjusters broken. Replaced adjuster kit and tested. Unit is now operating as designed. Job Completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPHF2399MF5
Near Austin, TX 78738
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of no water and no ice, found water reservoir was frozen, maybe due to a return air duct being blocked and fridge set to low with not enough product. Customer is going to defrost unit and call us back if there is a problem, water valve and filter head tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Tyler
Job Details: 03/19/2021
"Arrived on site for washer giving F8e1 error code. Upon arrival I called whirlpool pools techline and spoke with tech about current issue with washer and previous parts replaced. He instructed me to ohm the water valve and run a diagnostics cycle. During tests we could not pin point any issue but I did find the drain line was down just over a foot within standing drain pipe. Tech advised removing drain line up from distance it was sitting and made sure it was on,y 4 inches with drain.. upon retesting a normal test wash with extra rinse and customer did when they saw the issue arise, I was able to confirm unit I fully running at this time as designed. Techline has no further recommendations at this moment. Call completeSr# 7730299829"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Austin, TX 78746
Kevin
Job Details: 03/19/2021
"Arrived on site and inspected washer and found error code F9E2, and F2E1. Customer is experiencing white residue on clothing, items not washing properly, dry spots on clothes at the end of the cycle. washer has already had the updated control board in service pointer. spoke with techline and confirmed with customer that they are using the correct amount of detergent for each load
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC39EHSS2
Near Lakeway, TX 78738
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of water paddle being broken, found paddle broken, cover and module also needed replacing, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near New Braunfels, TX 78132
Noah D
Job Details: 03/19/2021
"Arrived on site to inspect washer for not starting, upon inspection found the console dead due to voltage issues,. Replaced console and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525SOJV0
Near Leander, TX 78641
Lou
Job Details: 03/19/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel being damaged, I removed and replaced the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78726
David
Job Details: 03/19/2021
"Arrived on site to diagnose refrigerator that customer says will intermittently set off the door open alarm even when all doors are closed. Customer has done most of our normal troubleshooting steps already. Issue persists with pantry Ui disconnected / reconnected. Customer has checked harness for pantry Ui as well. Checked and found all door switches good. Customer informed me it can be days before issue happens. Called tech line and talked to Robert, SR7730298774. Explained all the steps me and the customer have taken thus far. Pantry Ui has no water or evidence of damage. Tech line said to remove one of the connectors on the LED driver board and let it sit for several days and see if issue repeats. If issue is resolve then the unit needs a new LED driver board, otherwise issue can be in wiring or pantry control.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 03/19/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
GE OVEN
Model JKS3000SN1SS
Near Austin, TX 78731
David
Job Details: 03/19/2021
"Arrived on sire to install previously diagnosed parts for 2nd single oven. Control is needed to complete repair. Ordering control and returning with UI to complete repair. ; ordrng 1 WB27X36809 (Control) and 1 Autho (Autho)"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Martindale, TX 78655
Andrew
Job Details: 03/19/2021
Arrived on site to test unit for panel not responding.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Lockhart, TX 78644
Richard
Job Details: 03/19/2021
Arrived onsite for the dishwasher not turning on. During testing found that the dishwasher and the garbage disposal are on the same 20 amp gfci breaker witch was tripped causing the no power issue. Turn breaker back on and dishwasher tested good. Advised customer to not run the garbage disposal and dishwasher at the same time or it maintenance trip the breaker again. Advised customer to call an electrician to put the dishwasher on its own dedicated circuit. Complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Lockhart, TX 78644
Richard
Job Details: 03/19/2021
Arrived onsite for the refrigerator door gasket not sealing properly. During inspection found that the door gasket had come off causing the issue. ReSecured the door gasket and it is sealing good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78665
Cliff
Job Details: 03/19/2021
Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for oven tripping the breaker. I inspected the unit and work area. I found error code f3e0. I gained access to the terminal block and found it in good condition. I inspected the oven temp sensor and found it with in range and working properly. I replaced the main control. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for icemaker leaking. I inspected the unit and work area. I found the ice maker cracked and not filling with water. I replaced the ice maker and the water valve. I adjusted the fill tube extension. I tested the ice maker it is no longer leaking and it is fill with water. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/19/2021
Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed and replaced both console and control. Turned unit back on at breaker preformed heat test. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Tommy
Job Details: 03/19/2021
Arrived onsite for previously diagnosed parts. Upon arrival unplugged unit took unit down and placed on mat. Removed cap and diode and replaced. Removed mag and replaced. Put unit back into place. Preformed heat test after plugging unit back in. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 03/19/2021
"Arrived on site to inspect dishwasher spray arms. Upon further inspection, customer advised that the 3rd level spray arm had come off and provided the parts they found in the unit. Using the spray arm and retainer, I reinstalled the arm and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78723
Luis
Job Details: 03/19/2021
"Arrived on site for cooling and light complaint. Temp set to lowest setting checked temperature with meter probe,temp reading 32? on all shelves,with coldest setting temp is accurate reset temp to recommended setting of 38? found fresh food lights dim and freezer led dead diagnosed unit will need fresh food and freezer leds ordering freezer led and will return with fresh food led; ordrng 1 WPW10515057 (Freezer led)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Hutto, TX 78634
Paul
Job Details: 03/19/2021
Arrived onsite for a refrigerator with the lights not working. I found the upper RC lights out and the FC light out. I found the correct voltage at the FC light. I replaced the FC light and all lights are working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78745
Matthew
Job Details: 03/19/2021
"Arrived onsite for dryer door not staying shut. Replaced strike and latch and unit still would not function properly. Called tech line for assistance and recommended ordering the Hinges, door and frame. SR#7730298430. Office to reschedule. ; ordrng 1 279443 (panel) and 1 279570 (catch door dryer) and 1 W10861223 (door) and 1 W10906683 (seal-door) and 1 WP695737 (door) and 1 WP8066056 (hinge-door RIGHT) and 1 WP8066057 (hinge-door LEFT)"
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Pflugerville, TX 78660
Kayman
Job Details: 03/19/2021
Arrived onsite for range showing Low fan speed error. Upon inspection I found the unit would not engage bake and would flash F8E0 for fan speed error. I was able to access the control and test resistance of the fan. The fan is showing out of range resistance and as per CS it will need to be replaced. Ordering fan(W11107275) Office to R/S due to part availability. ; ordrng 1 W11107275 (Fan)
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/19/2021
Arrived onsite for unit clock changing times. Upon arrival found unit had P and L replaced unit control and console. And tested unit is now operating as designed. Spoke with customer on importance of connection to WiFi. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS
Near Leander, TX 78641
Tommy
Job Details: 03/19/2021
"Arrived onsite for dishwasher not draining. Upon arrival found we were third company out unit had had drain pump replaced already. Found drain pump was operating as designed. Unit drain hose was installed incorrectly, having water go back into unit and not drain all the way. Adjusted hose and tested. Unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Kayman
Job Details: 03/19/2021
Arrived onsite for washer not cleaning. Upon inspection I found the shifter had come out of cam. The unit was not in a location to where I could hook it up to test it but I replaced the shifter and asked the customer to monitor the unit to make sure the issue was corrected. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78756
Scott
Job Details: 03/19/2021
Arrived on site for door not closing on washer . Found door lock latch broken . Unit flashing latch error code when door is pushed in . Ordering latch .call to set return. No water leaks detected at time of service. ; ordrng 1 W11316250 (LATCH) and 1 W11316914 (STRIKE )
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS
Near Austin, TX 78746
Kevin
Job Details: 03/19/2021
"Arrived on site and inspected microwave and found it is nor heating, replaced magnetron, capacitor, and diode and it is now heating again, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADW2
Near Austin, TX 78725
Robert
Job Details: 03/19/2021
Arrived on job to replace sump. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Leander, TX 78641
Lou
Job Details: 03/19/2021
"Arrived on site to inspect washer issues. Complaint on ticket says extended warranty to provide parts; however, upon arrival customer did not have any parts and stated a previous company came out and said they would order parts and never came back. Upon further inspection, customer said the unit is leaking water. I removed the console and found evidence of an electrical short as there is soot on the underside of the console and on the control. I found a wire on the lower harness connected to the main control that was exposed from the factory and was the source of the short. I placed the unit in diagnostics and manually tested the inlet valve and found the valve cracked on the cold valve side and praying onto the control. Also found the valve harness connection to the main control had oxidation on it and not making good contact. I tested the agitate and spin modes manually and then tilted the unit back and found evidence of gearcase oil leaked on the rotor and drain pump. In order to complete the repair, I am ordering the main control, console/UI, valve assembly, gearcase, clutch, lower harness and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION. Advised the customer that once we get authorization from extended warranty and all parts arrive, I will come back and repair the unit. Unit left unplugged and water turned off due to safety. ; ordrng 1 W10812422 (Main control) and 1 W11102318 (Console) and 1 W11173597 (Valve assembly) and 1 W11455453 (Gearcase) and 1 W10754448 (Clutch) and 1 W10777954 (Lower harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (AUTHORIZATION)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Jarrell, TX 76537
Wesley
Job Details: 03/19/2021
"Arrived onsite and found not filling with water. Unit worked for 2 loads for customer before failing.Error codes of f10 e 2. F8E1. F8E2. F8E4. Tested unit in and out of diagnostics and unit would not fill with water. Ordering control, valve and returning with switch. No reception on property. ; ordrng 1 W11410066 (Control) and 1 W11434044 (Fill valve)"
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Georgetown, TX 78626
Cliff
Job Details: 03/19/2021
Arrived on site to diagnose a refrigerator that is making unusual noise and over cooling pantry compartment. Found failed damper assembly and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Cedar Park, TX 78613
David
Job Details: 03/19/2021
Arrived on site to diagnose loose handle on dishwasher. Found set screws loose due to not having any loctite on them. Removed screws and added loctite and retightened. All is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FKB00
Near Austin, TX 78738
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of freezer over freezing and refrigerator not cooling enough, found return air duct clogged with ice build up, I used steamer to defrost return air duct, unit tested good.
We serviced a
MAYTAG WASHER
Model LAT8826AAE
Near Austin, TX 78704
Matthew
Job Details: 03/19/2021
"Arrived onsite for washer leaking. Upon inspection found leaking from fill valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Paul
Job Details: 03/19/2021
"Arrived onsite for a range that only gets to 280 degrees. I tested the unit in the bake cycle with the set point at 350 degrees since the customer stated this is where it was set when the unit failed multiple times. The oven cycled 6 times and lit on the first ignition click every time maintaining.a 350 degree average temp. On the 7th ignition the unit sparked 8 times and the ignition control locked out. I gained access to the ignition control and started a new bake cycle. The unit worked properly thru 7 cycles and on the 8th cycle it never sparked but I could see my DC voltage fluctuating to the gas valve with 124VAC to the module the entire time. I replaced the ignition control and tested again. The unit reached set point and would never try to ignite again along with the gas valve not trying to open. I tried broil and the gas valve opened but there was no spark. I explained to the customer that I believe I received a defective control and will order another one. I am also ordering the ignition wire harness along with the gas valve. Ordering W11198972 HARNS-WIRE, W10860916 SPARK MODULE, W10861656 REGULATOR, & WPW10333842 IGNTR-OVEN. Office to RS.; ordrng 1 W11198972 (HARNS-WIRE) and 1 W10861656 (REGULATOR) and 1 W10860916 (SPARK MODULE) and 1 WPW10333842 (IGNTR-OVEN)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78759
Justin
Job Details: 03/19/2021
Arrived on site to install previously diagnosed part. Upon gaining access to the blower we found loose wires vibrating against fan and the back panel vibrating against cavity. We secured the wires and put padding on cavity to prevent the vibration. We then tested the unit to make sure the vibration was no longer present. We could no longer hear any noises. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78723
Scott
Job Details: 03/19/2021
"Arrived on site ,replaced switch harness all burners functioning properly .No gas leaks detected at time of service.job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDC20CVSS0
Near Austin, TX 78717
Justin
Job Details: 03/19/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and motor then ran a test cycle. There were no leaks present and the unit ran as designed. I advised the customer that there is excess soap and suds in the unit due to me having to lubricate the seal on the sump to get it in. I also advised he run a cycle with the Lemi-shine they had before running a load of dishes.Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KGSC308LSS0
Near Buda, TX 78610
Leonardo
Job Details: 03/19/2021
Arrived on site to test unit for oven not heating. Test unit and found glow igniter not getting hot enough to open gas valve. Replaced glow igniter. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Del Valle, TX 78617
Jacob
Job Details: 03/19/2021
Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further inspection. Found that the magnetron and capacitor was no good. Needed capacitor. Ordered part. Office to reschedule ; ordrng 1 W11493410 (MAGNETRON )