Quevedo - Leander, TX
Teri - Pflugerville, TX
Isaac R - Austin, TX
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Cassie - Georgetown, TX
Mary Anne - Georgetown, TX
Did an awesome job. Hopefully my problem is solved.
Headley - Leander, TX
Gwyn - Leander, TX
The tech came by on time Completed the job quickly and was very pleasant
Maggie - Kyle, TX
Quick and listened. Quickly repaired the problem
Lynnette - Thrall, TX
Professional and knows the product
Jan - Horseshoe Bay, TX
I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.
Hall - Leander, TX
Jonathan - Georgetown, TX
Diego was awesome
Carlos - New Braunfels, TX
Juanita - Georgetown, TX
Jerry is very knowledgeable and quickly resolved the seal issue to the dishwasher. I like that he wrote in his notes that, if there's any further issues to please contact the office. Dishwasher is under warranty.
Greenall - Round Rock, TX
Thank you so much for responding quickly to our call and being able to repair the washer on the day you arrived. It was great that you had all the parts in stock with you.
Liu - Austin, TX
Kay - Georgetown, TX
I was very impressed with James as he immediately knew what to do with my Kitchenaid Refrigerator that's been a pain ever since I bought it!!! His knowledge was very impressive and speed to fix it as well! I highly recommend James and Apliance Express !
Whirlpool fridge repair.
Jay - Leander, TX
Whirlpool Fridge appears to be working now but time will tell. This was the 3rd service call for this problem. However, the repair tech was great. All Appliance Express repair techs that I have had at the house have been very professional and courtious. There have been 4 of them. The office appointment scheduling staff is great also and tries to work in an appointment to fit your schedule if possible.
Susan - Georgetown, TX
Jerry was informative and efficient. Would highly recommend.
Mohamed - Round Rock, TX
Williamson - Georgetown, TX
Service was excellent and price was good.
J.R. - San Marcos, TX
This is a great company, they were quick to send out a very professional, knowledgeable and friendly service technician. Highly recommend!
Mueller - Leander, TX
Good, professional service, knowledgeable service tech.
Michael - Seguin, TX
Excellent service tech. Was able to quickly diagnose the issue, happy with the service, thanks.
Professional, Courteous and Honest
Peccon - Leander, TX
Lou did a great job today at the house. Fixed what needed to be fixed, made recommendations for things in the future and was easy to talk with. Also, someone that, if my wife was in the house alone I'd never worry with things (always a husbands concern with any technicians). Great guy with expansive knowledge and did a phenomonal job with what needed to be fixed.
Kerri - Buda, TX
Kevin was on time, found the problem quickly and got it fixed.
Jeffery - Manor, TX
Took time to explain the problem, and the steps to fix same. He also provided "tips" to prevent future problems and to improve equipment performance.
fiendly and helpful service
Cathie - Georgetown, TX
Fast took no time at all
John - McQueeney, TX
Jones - Round Rock, TX
Lou was very professional and helpful. He gave us great tips concerning use and care of the appliances.
Benjamin - Austin, TX
RO - Pflugerville, TX
Gehan homes set up microwave door replacement
Sabrina - Manor, TX
I just want my washer fixed.
Cheri - Blanco, TX
My Washer Did not get fixed. Has to call service man back twice. First time things were not connected properly 2nd time I’m needing a part that they mispackaged in his van and he did not have. Have to wait now till mid week to have him come back. Need to call and reset appointment on Monday so I’m to get him here before I go to work on Wednesday. Silver lining is that my washer is under warranty since I only bought it 9 months ago n
Krockover - Leander, TX
Marshall - Georgetown, TX
Lou Soldan is a total profession. Very efficient and knowledgable. It feels good to be totally confident in the work that was performed on my refrigerator. He was patient because he answered all my annoying questions. I hope to never need service again, but if so, I want Lou S. back. He is an asset to Appliance Express. Thank you, Lou.
John - Austin, TX
Julie - Georgetown, TX
Never a disappointment. Always accurate with the information to fix your appliance problem ... AND they follow up.
Jacob - Taylor, TX
Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Replacement of Freezer Door
Kitty - Georgetown, TX
The service reps were very professional. I now have a fully functional refrigerator.
Wonderfully fast and efficient. Very friendly and explained everything.
Nolan - Round Rock, TX
The technician was on time and took great care with my appliance , even putting a blanket on the floor when he had to take the door to the oven off. Even though it was a quick fix he took time to explain everything.
Awesome service and quickly fixed problem!
Trevino - Austin, TX
Mr Elmer Dangerfield - Austin, TX
Ragsdale - Liberty Hill, TX
Quick and great service
Great service/ friendly staff
Jack - Round Rock, TX
The problem was diagnosed and fixed in a timely manner. Very pleased with the service.
Claude - Pflugerville, TX
Good job Nathaniel
Great service, very polite
Tiff - Round Rock, TX
Tyler was a great person. Very willing to help fix the problem and answer all questions.
Tech arrived as scheduled, offered to wear protective foot gear, and was pleasant ..
Samuel - Bastrop, TX
Tajinder - Round Rock, TX
very good service
Our door’s flap issue has been resolved + more!
Kassadra - Hutto, TX
An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.
Very timely, excellent work.
Charles - Georgetown, TX
Gas Stove Repair
Ryan - Austin, TX
On time, quick, professional, and most importantly - fixed the problem with our burner!
Powell - Pflugerville, TX
Prompt and professional. Great advice.
Henry - Pflugerville, TX
Robert - Georgetown, TX
Knowledgeable, efficient, congenial. Company should have dispatched two people for the job. Had o not been home, and only my wife was here, repairman could not have completed job. Took one person to hold the door and one to connect it.
Vicky - Lago Vista, TX
Jerry did an excellent job!!
On time, friendly and efficient.
Sharon - Lockhart, TX
Randy - New Braunfels, TX
Excellent service. Outstanding service technician.
Bekdache - Austin, TX
Frank - New Braunfels, TX
Bacon - Georgetown, TX
Olson - Georgetown, TX
Took two calls due to parts but was covered under good warranty.
Great service, awesome tech!
Sonia - Round Rock, TX
Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.
Pete - New Braunfels, TX
Job done! Well.
Mohamedali - Austin, TX
Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.
Really great and quick service. Very professional and cordial
Barbara Derse - Horseshoe Bay, TX
Brenda - Marble Falls, TX
The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Henry - Pflugerville, TX
Kennison - Cedar Park, TX
This guy is the best. Extremely professional, very thorough when addressing the problem.
Mrs - Austin, TX
Thanks for the professional, friendly service.
Mr PATRICK -
LUIS CALLED BEFORE 8. GOT DIRECTIONS, SHOWED UP PROMPTLY. FIXED THE FRIDGE WHILE I DID OTHER THINGS. HE WAS FRIENDLY, COURTEOUS, AND A PLEASURE TO MEET. THANKS.
Douglas - San Marcos, TX
Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.
Sherran - Thrall, TX
definitely knew what he was doing!
Will use again
Beatrice - Leander, TX
Great service, super quick
Excellent Customer Service
Vanessa - New Braunfels, TX
I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.
William - Austin, TX
Luis, my serviceman, was prompt, courteous, and did an excellent job.
Linda - Round Rock, TX
Connie - Elgin, TX
Horton - Georgetown, TX
Dolores - Hutto, TX
Westhuizen - Georgetown, TX
Incredible service! Great communication!
Liz - Kyle, TX
The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.
Harry - Kyle, TX
Very thorough in his repairs
Ann - Austin, TX
Great service - on time and efficient! My serviceman was great!
Joyce - Round Rock, TX
This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.
Bennie - Round Rock, TX
Martin - Liberty Hill, TX
Thank so much for quickly resolving issue
Cartwright - Leander, TX
Timely updates via email and phone contact, pleasant service technician and quick resolution
Piece of cake
Ellis - Leander, TX
Tanya - Round Rock, TX
Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.
Fast and great service!
Crystal - Spicewood, TX
Professionalism in service
Phyllis - Manor, TX
Nathan gave me great customer service and fixed my refrigerator problem. Thanks so much!
prodduturi - Austin, TX
Michael - Round Rock, TX
Very professional and explained everything.
DAKOTA - La Grange, TX
NATHAN WAS A GREAT SERVICE PERSON, CAME AT THE TIME THAT WAS SCHEDULED. A VERY PLEASANT EXPERIENCE WORKING WITH HIM. THANKS
Clairence - New Braunfels, TX
Glenda - San Marcos, TX
Spencer - Austin, TX
Ulrich - Cedar Park, TX
Great service! Prompt! Explained all!
Cindy - San Antonio, TX
Will use this company again! Informed me quickly regarding appt time. Then called 30 min notice. Very thorough w diagnostics and gave information..
Tom was great!
James - Austin, TX
Pauline - Round Rock, TX
Guerra - Cedar Park, TX
Tech was prompt, had the washer fixed within 45 minutes. The previous company came out twice and couldn’t fix the washing machine.
Doug - Leander, TX
Michael - Canyon Lake, TX
Diego was great. Very courteous. Very efficient. Even pet the dog!
Great Company and employees
Claudia - Canyon Lake, TX
Appliance Express and their employees have gone above and beyond to repair my refrigerator freezer. Everyone I have been in contact with have been very professional as well as customer service oriented. Wish more companies we're like this!
Couldn't be more pleased.
Charles - Kingsland, TX
On time, professional, answered all my questions and some I didn't know to ask. 1st rate!
Pit crew fast!
Topher - Georgetown, TX
Excellent experience. A very professional duo showed up following their confirmation phone call. Protective booties and a friendly smile. After a few diagnostic questions, they quickly identified the problem and resolved it. Very, very fast. Very, very satisfied.
The tech was very good and it was a pleasure to have him in my home.
Eulene - Smithville, TX
Annette - Austin, TX
Robert was great, he waited for me to arrive and was finished with the job within an hour.
Beatrice - Converse, TX
Great Service, Always On Time
Elgin - Georgetown, TX
Servicemen are friendly and professional
Veronica - San Antonio, TX
Great service. Gentleman went above and beyond to make sure all my appliances were working as needed.
Wonderful technician. I will always request her.
Thompson - Georgetown, TX
Loved the timeframe, always on time and so courteous
Gloria - Pflugerville, TX
Joseph Cordell with Appliance Express, Did a great job, profession, informative, knowledgeable about our whirlpool dryer and other products. Kind to my pets! If my dog likes you, your good in my book. But he also really seems to enjoy his work and Appliance Express. He was timely, friendly and of course our dryer is working great! Thanks Joseph! We will keep you in mind in the future and recommend you! Take care!
Matheny - New Braunfels, TX
Connor made short work of that problem. Awesome!
Bob - New Braunfels, TX
Very knowledgeable. Good attitude. THX!
Teresa - New Braunfels, TX
Diego was awesome.
Very efficient and helpful!
Feliksa - Austin, TX
Jan - Round Rock, TX
Steve was great! He called to let me know he was on his way and his eta. He was polite, professional, focused. He showed me what the issues were and how he fixed them, He also educated me on some of the inner workings of my appliance. I wanted some pictures for legal purposes and he was happy to take them for me. My only complaint was with the front office. I was asked to confirm the appointment multiple times with different technologies. How many confirmations do you really need?
Great service. Diego was very knowledgeable and kept us in the loop during his visit.
Julian - Canyon Lake, TX
Lendell - Austin, TX
Excellent service. Techs explained what they were doing every step of the way. Actually gave advice on helping to maintain optimum operation in the future.
Ms - Austin, TX
Lee - Austin, TX
Appreciated respect for my time. They called to let me know my tech would be here soon. Brandon called me when he was actually on his way and was on time. Diagnosed problem quickly and explained pricing for repair. After considering everything including age of the appliance I opted to buy a new one. Very pleased with service! Would definely call them should need arise, and would recommend them and Brandon in particular.
Great fast service!
Hernandez - New Braunfels, TX
The tech Daniel was great he found out what the problem was right away and had it fixed in 5 minuets and I was back in business with my dryer. Thanks a lot great service!
On time, friendly, quick.
Tom - Lakeway, TX
Mary “Efficient and courteous setvice”
Mapel - Liberty Hill, TX
Needed my Samsjng washer repaired after it failed Sunday evening. Emailed Appliance Express, and got a quick response and an appointment for first thing Monday morning. Tommy and their new Samsung technician Justin were courteous and efficient, diagnsosed the problem,ordered the part and returned today to fix it. A great experience from start to finish. Highly recommend!
Robert - Austin, TX
Joseph was personable and knowledgeable. He found and fixed the issue within 2-3 minutes of starting. Excellent work.
Michael - San Antonio, TX
Diego was knowledgeable, friendly and professional. We talked a little over the phone about the problems I was having and I felt as though he knew what the problem was before we walked through the door. After further inspection he explained to me the issues and problems that he could see and showed me how he would fix them. He also adjusted my refrigerator because it was shaking and making an annoying sound. Diego was completely professional and I would highly recommend him to friends and family.
Hu - Leander, TX
Fast response and consistent communication.
Need quickly, came quickly
Joshua - Georgetown, TX
Excellent service repair experience.
Randy - Georgetown, TX
Jerry was obviously a trainer of some kind. Very thorough, detailed, and took his time to ensure i understood what the the root cause of the issue, and each solution/fix. I will request Jerry for future repairs!
Great service, very knowledgeable about his job!
Carrmon - Marble Falls, TX
Amazingly quick, knowledgeable, cleaned the space, friendly, fixed the problem😊
Leslie - Austin, TX
Excellent and informative technician. Superb service!
Lori - Elgin, TX
Nathan was able to diagnose the problem and will now wait to see how American Home Shield will proceed with the repair
Moss - Georgetown, TX
Service technician was prompt, courteous and professional. Would definitely use again.
S - Austin, TX
very knowledgable and willing to answer and explain my questions.
Page - Lakeway, TX
Edward - Spring Branch, TX
Maynard - Spring Branch, TX
Pouran - Austin, TX
Always thorough and great service
Amanda Dudley - Leander, TX
I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.
Quick and quality service!
Lopez - Schertz, TX
Very friendly and knowledgeable technician, would definitely recommend this individual and company.
Jose - San Antonio, TX
Saji - Round Rock, TX
Jonathan clearly and patiently answered all my questions. Though my issue was with the water dispenser, he also noticed that the door level height was not level and fixed that as well. Overall provided great customer experience.
washer machine repair
Belcher - San Antonio, TX
item under warranty, repairman ordered parts and completed work in a timely manner.
Mrs White - Lakeway, TX
Luis Morales was pleasant, efficient and explained the work that was done. Completely satisfied.
Chistine - San Antonio, TX
Diego was awesome. Positive attitude — despite having a blow out tire on his way here... he fixed it and was in/out of here very quickly. Thank you and he deserves kudos!!!!
Mr - Round Rock, TX
Very good professional job
Excellent customer service
Mrs M - Austin, TX
Luis Morales diagnosed the issues with our Whirlpool refrigerator and came back to install parts, all under warranty by Whirlpool. We were impressed with his technical knowledge and excellent customer service, and would definitely request him when we need service in the future.
Plappert - Austin, TX
Lou was awesome, prompt and professional
Broken Ice maker
Eric - Hutto, TX
It took multiple service call to figure out the real issue but they were able to resolve it. Nathaniel the service technician was polite, courteous and very professional
Hoyt - New Braunfels, TX
Carrie - Leander, TX
Thomas was friendly and informative. Great experience.
Cydney - New Braunfels, TX
I had my refrigerator repaired and was very pleased with the professionalism displayed by the technician. Two separate trips were required due to the unavailability of parts
Great Service. Professional, friendly, knowledgeable!
Michael - New Braunfels, TX
Prompt and Helpful
Catherine - Round Rock, TX
Nathan did a wonderful job assessing, helping me work with Whirlpool Corporate, and completed the repair quickly.
Repair of Whirlpool Washing machine
Tyler - Georgetown, TX
Tonya - Hutto, TX
14608 Iveans Way
Johnson - Austin, TX
David - Hutto, TX
Gonna be referring Nathan out to everyone we know his service was awesome! Please give him a raise.
Chuck - Lakeway, TX
Urtado - Austin, TX
Job well done. Very professional. Thank you.
Eric - Austin, TX
The repairman was very knowledgeable and fixed the appliance on the first visit.
Matthew - New Braunfels, TX
Courteous & professional!
Steve - Liberty Hill, TX
Courteous & professional!
Steve - Georgetown, TX
Sharon - Georgetown, TX
The staff is extremely friendly and the service tech was very knowledgeable. It was warranty work so not sure how the pricing costs are.
Mike - Buchanan Dam, TX
extremely knowledgeable and super friendly.
Don - Burnet, TX
Miguel - San Antonio, TX
Jenny - Elgin, TX
Great service, very neat & professional serviceman.
Amanda - Hutto, TX
DH - Spicewood, TX
Especially informative service call
Patrice - Georgetown, TX
While the result of the service call was that our appliance was not failing, Gerry used the extra time to help us get better wear and use out of both the appliance we called about (gas oven/stove) and our dishwasher. Great explanations.
Terech - Leander, TX
Great Customer Service
Tabitha - Austin, TX
Joe was a pleasure to work with today. He was cordial and friendly. I would recommend his services to others I know.
Hart - Cedar Park, TX
Fast friendly service. Very professional. Much appreciated.
Art - Austin, TX
Joseph was professional, knowledgeable, and best of all, great to talk to! (Very personable and funny guy). It was a pleasure!
Ricky - San Antonio, TX
Technician showed up when he said. Called first. Checked to see if part was under warranty. Appreciate him doing that to save me money.
Sullivan - Leander, TX
Lou ran diagnostics on my new washing machine. He made two trips to my home because the plumbing wasn't working properly to run a test. He also provided extra tips on good and bad laundry habits to keep my washer running efficiently. I Highly Recommend Appliance Express!
Sheldon - Taylor, TX
Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.
Excellent customer service - professional 100%
Kocian - Seguin, TX
We have had this company come to our home twice in the last 2 years. Both times they have been professional, explained the problem and made the repairs in a timely and efficient manner. Both Diego and Daniel possess excellent customer service skills. Wonderful Job and thank you so much for keeping our machine up and running so efficiently.
John - Manor, TX
Mr Gregg - Round Rock, TX
Johnathan was a fantastic person to work with and I would highly recommend services to anyone I know.
Great service...under warranty
Adoni - Austin, TX
Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.
Marcel - Taylor, TX
Excellent service, friendly and professional technician.
James - Austin, TX
Scott provided excellent service and was friendly and professional from the start until the end of his visit. I felt confident in the evaluation and service he provided.
Bennie - Pflugerville, TX
My tech was timely, professional and courteous; even gave me pointers and education on other appliances.
Peek - Leander, TX
Great Service, positive attitude, soft spoken
Arora - Leander, TX
I think Lou is a great person, technician. He is soft spoken, knows what's he is doing.
Great service, very knowledgeable!
Hope - Kyle, TX
Fast and efficient service
Jim - Austin, TX
Great scheduling, notification and delivery system. Only one experience but first impression is they are reliable.
Ms Beverly - Georgetown, TX
Jonathan was prompt, extremely courteous and thorough. Explained what he was doing, and preventative options. Wonderful experience!
Great service, everything back to work!
Travis - Austin, TX
Robert is a great technician.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site replaced IM fill hose . Turned ice maker back on . Unit went right int a harvest . No water leaks at connections. No water leaks . Job complete .
OVEN THERMADOR MEDMCW31WS/01 Arrived on site to test unit for oven turning off when door opens. Turned oven on to 350 and could not duplicate the issue. Turned oven up to 400 and opened and close door and could not duplicate the problem.
REFRIGERATOR KITCHENAID KSSC42QVS04 "Arrived on site and inspected refrigerator and found when water is dispensing it stutters /loses pressure intermittently. Remove lower panel and found filter housing is vibrating when this happens, replaced filter housing and ran dispenser several times afterwards and vibration has stopped.
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for washer showing error code. I inspected the unit and work area. I found error codes F5E1 door switch error, F6E1 communication error. I tried to run the unit through a diagnostics cycle. The unit would latch but not unlock.I explained to the customer we will start with the lock as ic can cause the errors we are finding when it is failing. I am ordering the latch WP8183270, and the ccu W10427967, motor control WPW10374126 just Incase. ; ordrng 1 W10427967 (cntrl-elec) and 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec)"
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site to replace actuator. Replaced actuator, tested unit and unit functions correctly. Job complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed part. Replaced wire harness and tested unit. Unit filled ice maker with water and is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Arrived on site for fridge leaking . Found drain hole had over flooded . Replaced drain with new kit . All checked normal . No water leaks detected at time of service. Job complete
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived onsite for DW not cleaning properly. I ran diagnostics and the unit displayed an error code of F4 E3 indicating a issue with the motor. Once the diagnostics engaged I could hear the sump and motor running strong. I tested the heater element for amp draw once the heater turned on and got a reading of 9 amperes which is within factory standard for a functioning element. I inspected the filter at the OWI housing and found the filter dirty with a film over the screen. I Cleaned off the filter and advised the resident on detergent and filter cleaning techniques while on a water softener.
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer making clanking noise during agitate or spin mode. Upon inspection and diagnostics I found the tub bounces around a lot during the start of spin cycle. I tested the suspension and it tested good. I accessed the underneath section where the rotor and stator are housed and found gear case oil spread around the inside of the walls of the unit. I replaced the gear case (W10811956) and calibrated unit. Everything is working as designed no leaks detected durning service. Job complete.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to test unit not illuminating. Tested unit and found bad thermal fuse. Need to order new thermal fuse WPW10545255. May also need TOD WP4449751, will order just in case.Office to reschedule.; ordrng 1 WP4449751 (TOD ) and 1 WPW10545255 (THERMAL FUSE )"
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for a refrigerator turning off. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
WASHER WHIRLPOOL WTW4800XQ4 Arrived on job for complaints of washer shaking. Ran diagnostics and found no codes ran calibration but support weak. ; ordrng 1 W10780048 (suspension)
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher not washing. During testing found that the sump and pump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected. Complete
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button to engage the drain pump and could hear the pump on but water was not being drained out. I found the check valve on the hose was sticking closed. I attempted to clear the hose without success. I attempted to remove the unit form the cabinets and found that the unit would not move forward due to being stuck on the tile at the leveling feet. When I would pull, the left side cabinet appeared to be trying to come out with the unit. I advised the customer of my findings and recommended they have someone adjust the tile in order to get the unit out without damaging the cabinets. Customer advised they would call once they made the adjustments. Job completed. Will need both drain hoses to complete repair."
OVEN JENN-AIR JGS8750BDW Arrived onsite to install previous diagnosed parts. Replaced switch lite. Tested system. Everything works as designed. Job complete.
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right burner not igniting properly, found faulty burner head and cap, I replaced burner head and cap, unit tested good."
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for a refrigerator that was not making ice and was freezing certain things in the fresh food section as well as having water dispenser issues. Upon further inspection I found that the UI within the dispenser section of the freezer door was having some problems and was constantly resetting itself to the point that they weren’t able to permanently set the proper measured feel that they wanted as for the icemaker related issues I did end up calling war pool tech line Sr# 7728226394 And found that the UI board was also the culprit as to why the ice maker would not work properly. According to tech line the dispenser UI is what controls that water dispenser as well as the icemaker in the door we will need to order W11442053 dispenser ui. A I gave the customers tips on how to properly please things in the fresh fruit section so it’s not blocking airflow and causing everything on the top shelf to freeze over we will just need to call and co
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite to replace parts ordered by previous tech. Replaced freezer door. Tested unit. No issues at this time. Job complete
RANGE JENN-AIR JES1750FS1 Arrived on site to replace convection fan and found wrong part. Ordering new convection fan W11414552 office to reschedule. ; ordrng 1 W11414552 (CONVECTION FAN )
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for ice maker leaking and not making ice, found broken ice maker, I replaced ice maker, unit tested good."
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site to diagnose a refrigerator that is tripping the breaker at random intervals. All parts and components are functioning at this time indicating no failure with unit. Advised homeowner that due to ungrounded parts in the unit GFCI or AFCI circuits may trip randomly causing a loss of power to unit. Also advised that the manufacturer does not recommend appliances are hooked up to these type circuits due to this issue. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect unit still frosted inside the ice contained in the door.Customer advised I was supposed to replace the single valve in the back of the unit.Removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the oven making a noise when running. During testing found that the cooling fan motor was causing the noise. Replaced both upper and lower blower fans and oven tested fine. Complete
DISHWASHER BOSCH SHP865WF2N/11 "Arrived on site for dishwasher that’s still not turning on. Inspected unit and work area. Removed dishwasher and tested voltage at junction box. From neutral to ground I found 24.9 V. From ground to hot, I found 24.5 V. From neutral to hot, I found .928 V. I called Bosch Techline and spoke to Mark. He advised this was an electrical issue. He had me call customer service to note her file. I called customer service and spoke with Cora. She advised she had noted the file and to not make any repairs. Call complete."
OVEN WHIRLPOOL WOD51EC0AS00 Arrived on site to install previously diagnosed parts to resolve upper Glen not heating or broiling. Replaced control and upper cooling fan and wired in new fan. Retested unit. Verified upper and lower ovens are working as designed. Call complete.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for grinding noise. Ran diagnostics . Unit completed cycle , but unit didn’t speed up normally in spin cycle . Ran motor test manually motor only getting up to half speed . Found oil dripping from gearcase and on motor as well. Will need gear case ,belt ,motor . Please call to set return . ; ordrng 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of u it leaking, found leak coming from front right corner due to unit not being leveled and leaning forward on the right side, I leveled unit, everything tested good."
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for vent hood screws sticking out of the cabinet. I inspected the unit and work area. I found the screws where placed in the wrong holes for both sides, and sticking out into the cabinet shelf. See sd quick pic. This is an install error and the home builder/installer will have to come out a fix. According to the installation instructions the mounting screws go on the outside edge holes not the inner holes. I spoke with the customer about having the home builder/installer come back out and fix the installation. Job complete."
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the entry voltage wires wired incorrectly, repaired wires and checked for functions, all functions returned. Job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not working. Tested system. Dishwasher ran as normal in diagnostics. Tested system out of diagnostics. Everything works as designed. No water leaks at time of service. Job complete.
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived onsite and found unit UI unresponsive. Replaced UI and control. All UI lights showed up briefly and then went blank with same unresponsiveness. Called techline to report symptoms #7728226015 was advised by Robert to replace both controls and harness together. Office to reschedule. ; ordrng 1 2HOURS and 1 MAINWIRINGHARNESS (THAT SUPPLIES CONTROLS) and 1 W11034363 (CONTROL) and 1 W11325205 (UI)
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to install previously diagnosed parts to resolve door not closing issue. Replaced inner door panel and both hinges and retested. Door is now closing firmly, and customer confirm as well. All is working as designed. Call complete."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived site to install pump/motor & sensor. Thoroughly tested unit and there were no leaks before during or after repairs. Unit is functioning as designed
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site ,replaced left front dual burner . Checked all burners ,all checked normal . Job complete ."
DISHWASHER GE GDP665SYN0FS Arrived on site to install previously diagnosed heating element and sensors. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Covered under manufacture sealed system warranty Arrived on site for no cool. Pierced low side pressure reading -15 found traces of uv on heat exchanger tubing,insulation and foam cover,called tech support ran video chat per tech support adjusted cap tube found cap tube had broken
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on job for complaints of no power. No power replaced fuse and test.Found the filter board damaged. Will need to replace filter to complete. ; ordrng 1 WPW10531156 (filter)
WASHER MAYTAG MVWC465HW2 Arrived onsite to install previous diagnosed parts. Replaced outter tub. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A Arrived on site to install previously diagnosed thermistor and damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
DISHWASHER JENN-AIR JDB8700AWP2 Arrived onsite for the dishwasher door not opening. During testing found that the kick plate was installed backwards. Reinstalled kick plate and dishwasher door opened up fine. Complete
ICE MACHINE KITCHENAID KUIC15PRTS1 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. When testing the recirculating pump, it began to make a loud noise and was not pumping water to the evaporator. I removed and replaced the recirculating pump kit and retested and the unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer making squeaky noise during spin cycle. Upon inspection and putting unit into diagnostics I found the gear-case making a rubbing noise and during high spin it makes a high whistle sound indicating a bad gearcase. The gear case I had with me is damaged in box so I will need to re order and RS for gear case replacement. Ordering gear case (W11255272) ; ordrng 1 W11255272 (gearcase)
REFRIGERATOR ELECTROLUX E32AF75JPS0 Arrived on site for icemaker that’s only making three cubes of ice per harvest. Inspected unit and work area. Ran the unit through a harvest and found very little water coming from the drain tube. Found ice blockage at the fill tube and chiseled it out. Tested the unit again in the unit filled with water. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Wrapped on site for refrigerator that frosted up the freezer. Inspected unit and work area. Found minimal frost in the freezer that appeared to be old. Customer advised that the frost happened one time and that ever since then it has been slowly going away. He wanted to make sure that there wasn’t anything else wrong with it. Inspected gaskets and all seals were good. Advised customer to make sure nothing gets in between the gaskets and the frame due to frost build up. Unit is working as designed. Call complete.
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of unit having uneven and weak flames, adjusted the burner valves, and reversed the plunger inside regulator, unit tested good."
DRYER WHIRLPOOL WED4850BW1 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I never saw the element illuminating in the back left vent area. I removed the back panel and removed the element and found the middle plate blackened and badly warped. Customer had an element they had purchased from previous repair. I removed and replaced the element and retested and the unit is operating as designed. No lint observed during service, job completed."
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site for no cool. Found traces of dye at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
REFRIGERATOR/TOP GE DFE28JSKLSS "Arrived on site for no ice . Ice maker wouldn’t harvest . Replaced maker ran harvest , all checked normal . No water leaks detected at time of service . Job complete ."
RANGE KITCHENAID KDRU763VSS03 "Arrived on site for range with locked door and blower fan error codes. Upon further inspection I found that the door latch, blower fan, as well as the main control were all broken. Fan motor was receiving full voltage but wasn’t spinning nearly fast enough. Door latch was being turned on and off constantly causing it to burn out. The lock burnout was caused because main control went sensing door latch moving at all. Tested unit after replacing all 3 parts. Unit is working as designed. Call complete"
MICROWAVE WHIRLPOOL RMC305PVS01
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on job to replace control and relay. Found the compressor running but no frost pattern. Both fans running. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for fridge leaking. I inspected the unit and work area. I tested the thermistors, both evap fans, and defrost heater. All activated and passed. I gained access to the drain tube and found it was blocked. I removed the restriction, and reinstalled the drain tube and used silicone to seal it to the fridge cavity. I found fridge I. Adaptive defrost, I changed it to a basic defrost. U it is operating as designed. No water leaks detected. Job complete."
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found no leaking, centered basket inside washer cabinet to prevent possible splashing while filling. Sent multiple videos to MS of washer not leaking. Job complete"
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site to inspect microwave not heating and making a loud noise. I tested the unit with a cup of water and when I turned it on, I could hear the loud humming noise. I removed and replaced the mag/cap/diode and retested and the unit is operating as designed. Reassembled the unit and put it back on the wall and retested. Unit continues to operate as designed. Job completed."
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived to inspect dishwasher sump and motor not working properly.Confirmed the complaint and found unit fills and drains, just doesn’t wash..Ordering sump and motor, ; ordrng 1 WPW10605057 (PUMP AND MOTOR )"
WINE COOLER WHIRLPOOL kuwl204epa Arrived onsite and dropped off wrap and handle per instructions.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Upon arrival unit had cooling turned off. After turning on unit and checking all hardware I found that the Evaporator coil’s were not frosting over evenly after running for 20 minutes and after that 20 minute The compressor was almost hot enough to cook an egg on. Unit has a sealed system problem and will need a new compressor evaporator access valve and dye dryer. Office to reschedule return visit (2hrs as tech); ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of freezing temperature in refrigerator. Found the thermistor out of range replace thermistor in refrigerator. No leaks detected at time of service
FREEZER FRIGIDAIRE FFFU20F2VW0 Arrived on site for freezer that is not cooling all the way. Inspected unit and work area. Took temperatures and found temperature is at -3° F. Unit is working as designed. Call complete.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing. Installed new sump and pump motor. Dishwasher tested good and no leaks detected. Complete
RANGE KITCHENAID KDRP407HSS12 "Arrived on site for range oven not working properly. I inspected the unit and work area. I spoke with the customer about what the oven is doing. They stated it is working intermittently, For bake and broil, convection is working just fine. I gained access to the heating element ps and all tested good. I tested the tod and it is testing good. I found the double relay not engaging all the time when called for bake air broil. The zodiac control will need to be replaced..; ordrng 1 8186394 (cntrl-oven)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found no ice dispensing. Found auger shaft has come loose from lot or and will not hold correct position. Unit will need new auger shaft to repair. ; ordrng 1 WPW10347114 (shaft)
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect refrigerator not dispensing.Entered the residence and customer advised me the unit was dispensing again.I confirmed the complaint left the residence.All water lines were dry at the end of service.Job complete
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for previous diagnosed parts. Replace control panel. Tested system. Everything works as designed. Job complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not working. Test unit and found bad control main. Replaced main control test unit and unit test good job complete.
DISHWASHER BOSCH SHP53T55UC02 "Arrived on site for customer complaint of u it not turning on, found no power getting to dishwasher, pulled unit out and plugged unit into a different outlet, unit powered on just fine."
DISHWASHER KITCHENAID KUDK03FTSS2 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control and wire harness. Ordering needed part. Office to schedule return trip. Authorization needed. Left unit off at switch and instructed customer to leave off to be safe. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10413098 (harns-wire)
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to diagnose a microwave with a door that is not closing properly. Found packing material preventing full closure of the door. Removed packing material and tested unit. Found all is functioning properly at this time.
REFRIGERATOR FRIGIDAIRE LFUH21F7LM Arrived on site for freezer that is not cooling. Inspected unit and work area. Found unit temperature at 26°F. Removed evaporator cover and found only one line on the evaporator frosted and very lukewarm evaporator coil’s throughout. This would advise that the issue is with the week compressor or a leak. ordrng 1 216954218 (controller) and 1 297414901 (EVAPORATOR ) and 1 5304475098 (compressor kit) and 1 w10913906 (coupler)
COOKTOP WHIRLPOOL JED8430ADW Arrived on site to install previous diagnosed parts. I installed the fan knob. I tested the knob and it operates as designed.
DRYER MAYTAG MDG7400AWW Arrived on site and installed new timer and insert. Tested operation and found unit working properly. Job complete
WASHER AMANA NTW4516FW3 Arrived on site to diagnose washer with reports of inconsistent water fill levels. Customer informed me that at times the auto sensing setting (with hot) doesn’t seem to get high enough. Called tech line and spoke with Steve. Went over tests and found no error codes. Since control was replaced prior there is no need to try and replace again. Unit fill is based on time and if hot water pressure is lower it may not get as high as cold or warm. No mechanical issues found and unit is working as designed per tech line. Advised customer to contact WP customers service for additional use and care tips. Call complete.
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to test unit for damage seal. Found damaged door seal. Ordering new seal W11213719 reschedule ; ordrng 1 W11213719 (SEAL )
DISHWASHER KITCHENAID KDTM354EBS3 "Arrived on site for customer complaint of dishwasher not washing and top rack falling off. Found a lot of hard water build up, motor not running, and broken adjusters.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose freezer icemaker leak. Checked unit and found that the freezer icemaker fill tube was not seated in the icemaker, and the rear icemaker mounting screw was not level with the icemaker bracket. Removed icemaker and reseated with fill tube in proper location. Verified fill and no water leaks. All is now working as designed. Call complete."
REFRIGERATOR LG LFXS29766S/01 "Arrived on site to replace compressor. When evacuating the refrigerant found oil in the system. Replaced filter dryer and attempted to flush the high and low side. Replaced compressor and uv drier, and performed a sweep charge to rid excess oil in system. Charged the system with recommended amount of refrigerant and observed pressures. There was a hissing coming from the condenser area and were also signs of a restriction due to oil in the system. The oil is present due to the compressor failure which had an internal burnout causing oil to escape the internal motor and cause a restriction in the system.
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 Arrived on site and tested operation. Found fresh food at 40 and freezer at 5. Found coils dirty and vacuumed clean. Checked compressor and found compressor hot to touch indicating compressor is running inefficient.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site to inspect fridge for no ice production, upon inspection found the valve had leaked and made a block in icemaker, replaced valve and retested, no problems found. Complete"
REFRIGERATOR LG LFX31925ST/00 "Arrived onsite for refrigerator with error codes. Tested system. Found evaporator covered in ice. Defrosted system. Ordering pcb main EBR75234703 and ordering grille assembly AEB73785615. Requesting AUTHO FOR PARTS. ; ordrng 1 AEB73785615 (GRILLE ASSEMBLY,FAN) and 1 AUTHO (AUTHO ) and 1 EBR75234703 (PCB MAIN)"
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site to test unit for broken glass. Found broken glass and cleaned and replace glass test unit and unit test good job complete.
OVEN KITCHENAID KEBS179BSS00 Arrived on site to test unit for oven no power. Test unit and onus bad thrmst fix and fuse thermal. Replaced both parts Test unit and unit test good. Found class broken will order new glass WPW10335921 ; ordrng 1 WPW10335921 (GLASS )
REFRIGERATOR KITCHENAID KUDF204ESB00 Arrived on site for refrigerator getting intermittent high temperatures alarm. Customer stated that last time it was the bottom one. Measured temperature in both units and found correct. Called tech support and spoke with Joel. Performed diagnostics mode and found freezer was at 20°. No faults codes. Joel stated if thermistor or fans failed unit would store error codes for fault. (Sr#772821574). All tested good at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher, upon inspection found all hinges are correctly positioned and in right, found the tub to Be bent to the right, will need new tub to fix. Office to reschedule ; ordrng 1 W10681491 (TUB)"
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washer giving f6e3 code. After running diagnostics and tests I found no immediate issues with a I or ui not communicating properly. I did how ever find a bad gear case and wash plate. I quoted customer for repair of main control since that was their initial issue but also for a new wash plate and gear case. I was able to reset machine and unit working as before prior to issues occurring.
WASHER WHIRLPOOL GHW9150PW0 Arrived on site and inspected washer and found water seeping/dripping around drain pump catch. Ran washer on heavy duty cycle and did not find any other leaking
WASHER MAYTAG MHW8200FW0 Arrived on job for complaints of change cycles in mid cycle. Replaced control but power button not working and if you touched the dial displayed time would change. Ordered panel. ; ordrng 1 W10911045 (panel-cntl)
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven not turning off., I inspected the unit and work area. I found the oven not connected to WiFi or the whirlpool app. I explained to the customer the importance of having it connected, and what can happen if it is not connected. I put the unit into diagnostics and checked for fault codes. I found no fault codes. I got the unit connected to the customers WiFi and to the whirlpool app. Unit is operating as designed. Job complete."
OVEN WHIRLPOOL MGR6600FZ1 Arrived onsite and replaced bad hinge and had control. Unit is now operating as designed. Advised customer on repair.
DRYER WHIRLPOOL WGD7500GW0 Arrived to inspect dryer damaging clothes.Held the door switch with the door opened and felt all working and rotating part inside the dryer.I couldn’t locate and sharp edges of any interior parts that may be causing the damage to the clothes.Called Whirlpool Tech line and spoke with RICK SR# 7728210982Advised them of my findings and was told to check the damaged clothes for any patterns that might directly contribute to the damage to the clothes.I checked the dryer one more time to confirm all parts were working properly.Customer provided with the SR number for call.Job complete
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site and found refrigerator has been moved into the maintenance shop and is currently unplugged and has been for several days. Removed rear panel and found start device clamp to compressor is off, resecured start device and compressor is running. Now that refrigerator is running apartment maintenance will monitor it and report back if any further repair is needed."
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site for poor washing . Ran diagnostics , motor error code . Wash motor didnt come on at all during test wash . Replaced sump and motor , reran diagnostics all checked normal .Job complete ,no water leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for light staying on and reset control to clear error. Unit is now operating as designed. All checks good.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite and replaced control panel. Unit is now operating as designed and cosmetically now cosmetically correct.
WASHER MAYTAG MVWB835DW4 Arrived on site for washer. After running a diagnostic test on the entire machine there were no error codes and no leaks but I did find that the gear case and the wash plate were both stripped and starting to go bad. I replace the gear case and wash plate and retest of the machine as well as put it through a new diagnostic test everything checked out fine and the unit is working as designed. Call complete.
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site for refrigerator, freezer glide not extending. Inspected unit and work area. Found RC doors not leveled and right freezer glide not extending. Leveled doors and will need to replace right glide. Will return with both rails. . ; ordrng 2 WPW10170835 (ICE BIN GLIDE)s"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site and replaced all handles on refrigerator, Job complete"
MICROWAVE WHIRLPOOL WMH32517AB2 Arrived onsite for previous diagnosed parts. Replaced transformer. Tested system. Still not heating. I’ve replaced every high voltage component in this system. Still I’m not going pass 13 amps.
REFRIGERATOR GE GFE28GYNBFS Arrived on job for complaints of no cooling. Found the relay for compressor not switching from start to run. Will need relay to complete. ; ordrng 1 WR08X22874 (tsd combo)
WASHER WHIRLPOOL WFW6620HC2 Arrived to install previously ordered part.Removed and replaced the right slide.Reassembled and unit works to customers satisfaction.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL WFW3090JW0 Arrived on site to diagnose a washer that is not cycling. Tested unit and found main control board shorted. Control will need to be replaced to complete repairs. ; ordrng 1 W11334214 (TIMER BOARD)
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display time/date jumping. Upon further inspection, the customer advised that the date/time are constantly changing back to January 1st 0800. Customer is not connected to WiFi. I removed and replaced the main control and UI console ad tested the unit. Unit is operating as designed. Originally found the unit not pushed all the way into the cabinet. Attempted to get it slid in all the way, but found the main wiring harness at the wall is keeping the unit from going all the way back. Customer had called the builder and when they arrived I advised of my findings. Job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, I was going to replace controls, thermistor, and evap cover,
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived to inspect blower fan on vent-hood not working.Found the screw inside the vent hood was screwed in enough to prevent the blower from operating.I corrected the issue, and unit now works on all 3 functions, low medium and high.Job complete"
DRYER WHIRLPOOL WED8540FW1 "Arrived on site , replace UI unit would light up now and tumble but not heat . Replaced main control unit is now performing as normal . No lint build up.
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave making noise. Tested system. Found caught in fan blower. Removed. Tested system. Everything works as designed.
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave making noise. Tested system. Found caught in fan blower. Removed Tested system. Everything works as designed.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site to install previously diagnosed control and thermistor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR FRIGIDAIRE LFFH17F3QWC Arrived onsite for the freezer not cooling. During testing found that the compressor is running and extremely hot to the touch. Removed evaporator cover and there is no frost pattern. Took pictures. Will need a sealed system repair. Need 2 hrs for repair. Sealed system tech needed for repair. Ordering parts and office to schedule.; ordrng 1 297414901 (EVAPORATOR ) and 1 297438455 (COMPRESSOR ) and 1 5303305677 (drier/filter) and 1 ACCESSVALVE (ACCESS VALVE )
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Ordering new sump and motor WPW10605058 office to reschedule. ; ordrng 1 WPW10605058 (SUMP AND MOTOR. )
OVEN KITCHENAID KEBS109BSS00 "Arrived on site for oven getting error code while cooking. Per diagnostics mode and checked fault codes. Found error F2-E1. Customer said that sometimes he can see steam in user panel. Removed oven and checked connector and seal. Corrected seal and add foil tape to right side. Quoted for UI replacement. . All tested good at time of service."
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for range door not closing. Tested system. Found door of alignment. Realign the door. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found damper door opening and closing properly. Thermistor not registering temperatures properly. Also found filter head not locking filter in correctly. Unit will need new diffuser and filter head to repair. ; ordrng 1 WPW10394053 (housing)
RANGE WHIRLPOOL WFG505M0BS Arrived onsite for previous diagnosed parts. Replaced foot level. Tested system. Everything works as designed. Job complete.
WASHER MAYTAG MHW8200FC0 "Arrived on site to install previous diagnosed parts. Gained access to sensor and expansion control. Removed sensor and expansion control and installed new. Performed diagnostics mode, no error codes. Ran automatic test mode with soap container out of unit. Found major suds buildup. All else tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose refrigerator leaking from dispenser. And dispenser and saw water leaking from the top of the door. Removed hinge cover and found that the water tube going into the door was not fully seated and caused it to leak. Fully inserted water line from door into the coupler and retested. Unit is no longer leaking and all is working as designed. Call complete.
DISHWASHER AMANA ADB1400AGS1 Arrived on site and tested operation. Found no faults in memory. Tested for rinse aid dispensing and found rinse aid will dispense in diagnostics. Installed new control due to dispenser has been replaced and is functioning properly. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to follow up on icemaker not producing ice. Ran diagnostics on unit and checked icemaker. Found a couple of slivers of ice. Ran harvest test to remove ice, and unit finished harvest cycle. Ran error code test and still found E5 error for ice mold thermistor. Unplugged unit and power cycled. Retested after power cycle and verified unit is harvesting, filling, ice box fan running hard. Diagnostic test shows ice bin is not full. Unit should start producing ice when temps drop low enough now. If issue persists please have a UI on standby and contact tech line for sure on next visit, as well as ice maker. Call complete at this time as unit is testing Good on all tests and needs adequate time to cool down. Customer will follow up if unit still isn’t producing ice In the next 24 or so hours."
RANGE WHIRLPOOL WFE525S0HW1 Arrived to inspect range element concerns.Found the Issue are at the outlet L1//L2 200 L1/N 100 L2/N 100.Customer will contact an electrician for repairs.Job complete
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator with a fan noise. During installation of Evaporator fan and defrost sensor found that there was no frost pattern on evaporator and it was frozen just on top of Evaporator. Sealed system repair was done about a year ago. Check pressures and found that there was no reading meaning that there a sealed system leak somewhere in the refrigerator. Will need a sealed system repair. 3 hrs for repair. Sealed system tech needed for repair. Need authorization for repair. ; ordrng 1 5851JA2008W (DRYER ) and 1 ACCESSVALVE (ACCESS VALVE ) and 1 ADL73341301 (EVAPORATOR ) and 1 ADL73341402 (EVAPORATOR ) and 1 AJU34510510 (3WAY VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMTECHNEEDEDFORREPAIR (SEALED SYSTEM TECH NEEDED ) and 1 TCA35271201 (COMPRESSOR )
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge for leaking, upon inspection found the deli drawer full of water and ice, cleared ice and checked from both sides for a clear drain pipe, no problems found.complete"
DRYER SAMSUNG DV56H9100EG/A2 "Arrived on site to inspect dryer burning smell. Upon further inspection, the customer advised they smelled something burning while using the dryer. I attempted to turn the unit on and it powered up, but would not start when pressing the start button. I removed the top panel and lifted up on t(e belt and could feel that it wasn’t attached to the tension pulley. I disassembled the unit and found the tension pulley wheel had melted off the rod. I am ordering the tension pulley, No lint observed during service, unit left unplugged for safety.; ordrng 1 DC93-00634A (TENSION PULLEY)"
RANGE MAYTAG mer8700ds1 "Arrived on site to inspect oven for not heating, upon inspection found the element broken and not heating, corrosion caused burnout. Replaced element and tested Job complete"
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for washer lid locked. Bad main control was found on prior visit. Replaced main control and tested unit. Washer is working as designed. Call complete.
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect fridge for problems with lights and UI, upon inspection found the harness for deli drawer misaligned and after replacing control the door switches were recognized, but the UI board was not turning on...even with new dispenser UI, must order UI board and valve due to clumping ice in icemaker. Office to reschedule ; ordrng 1 AUTHO (AUTHO) and 1 W11129435 (VALVE) and 1 WPW10677119 (UI )"
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site and installed new console. Tested operation and found unit working properly. Job complete
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not not filling . Found inlet valve had failed, replaced valve . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling compliant. Pierced low side pressure reading good,found at times ui unresponsive,leds powering on and off same with deli control with any movement of unit. Removed cover to Mia control,found damaged yellow p4 wire connector. Called tech support ran video chat with Andy
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for cooling compliant. Replaced drier vacuumed system down added refrigerant powered unit on diagnosed a defective compressor ordering a new compressor; ordrng 1 WPW10507886 (COMPRESSOR), used 1 W10913906 (VALVE), and 1 WPW10143759 (DRIER UV) from stock"
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave with no power. Performed diagnostics and tested voltage to microwave. Found 120 volts with correct polarity. Tested 20 amp fuse and found opened. Checked door switches and found primary switch in opened position (NC). Removed switch assembly and installed new (interlock). Replaced fuse and tested microwave operation. All tested good.
REFRIGERATOR GE ZISS42NCASS "Arrived on site for customer complaint of noise issue, I could not find any abnormal noises, unit tested good.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to inspect dishwasher not cleaning.Ran diagnostics test mode and unit tested as designed. There was a plastic piece of debris blocking the door from closing.I removed it and unit tested as designed on a normal wash.Customer was also unsure on how to lift and lower the middle adjustable rack.Unit works properly.All water lines were dry at the time of service.Job complete
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and found unit cutoff blown replaced using cutoff kit. Unit is operating as designed. Heating and cutting off.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose light out in freezer. Found module producing no light. Replaced module. Retested and unit is now lit up as normal. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to replace condenser for refrigerator. Replaced condenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not dispensing ice. Tested system. Found frost build up inside freezer door ice bin and motor. Ordering door LW11026425; ordrng 1 LW11026425 (dor-fip)
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived n site to install previous part. Removed failed door and installed new. Tested door operation. All tested good, no water leaks detected.
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for a defective fan motor. Replaced fresh food evaporator fan motor,powered unit on fan powered on checked air flow through tower good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice bin broken. Installed new ice bin and tested good. Complete
ICE MACHINE GE ZDIS150WSSD "Arrived on site for icemaker that is not making ice. Inspected unit and work area. Unit was completely dead when I walked in so I unplugged it and power reset it. Found external drain pump kicking on for about 10 seconds and then no power through the rest of the unit. Removed top cover and found light not coming on. Checked powerlines and found power going to the external drain pump and unit plugged into the external drain pump. Unplugged unit from the external drain pump and plugged unit into the wall. Unit began to light up and work as designed. Looked through parts breakdown and found the external drain pump not part of the original machine.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to diagnose a range that burner temps are too low. Tested all parts and components and found no failures to unit at this time and prior conversion was done properly. No repairs can be done to correct this issue as stoves that have been converted to propane will have approximately 30% lower heat levels then natural gas stoves.
DISHWASHER GE PDT715SYN2FS "Arrived on site for customer complaint of dishwasher no working, found unit would not drain, found the problem was with the garbage disposal plug, and not the dishwasher. I removed the plug, unit tested good.
COOKTOP THERMADOR PCG366G "Arrived on site to inspect and install parts on unit, upon install we found the left two burners did not ignite, spoke with Techline Sr #740am30thMark instructed to order solinoids and new control . Office to reschedule ; ordrng 1 00619016 (CONTORL) and 2 423093 (SOLINOID)s"
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to install previously diagnosed and ordered part. Due to the ice grid cutter wires being broken and failing, I removed and replaced the grid cutter and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to diagnose a refrigerator that is making different noises after repair. Found homeowner hearing refrigerant moving through system. Advised homeowner noises are normal and won’t cause any failure to unit. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRS586FIEM04 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found broken power wire in icebox assembly. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced dispenser motor diagnosed on previous visit, after replacement fridge is now operating normally, job complete"
RANGE BOSCH HDIP056U/01 Arrived on job to replace harness and module. Found the cause of the continuing spark was caused by too small of flame. Adjusted flame to proper setting and spark stoped.
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of rust on door, found rust on freezer door and left side door. Called techline, they want us to order a sealer kit. Ordering sealer kitSR# 7728214899; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WS-sbghsk (SEALANT KIT)"
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for ice build up. Customer defrosted unit diagnosed unit not entering defrost. Replaced main control and harness assembly,powered unit on ran diagnostics all test passed.
DRYER MAYTAG MED8630HW0 Arrived on site for dryer loud noise. Tested and inspected unit and found loose screw on bottom of unit rattling as well as roller issue. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR MAYTAG MSD2542VEB00 Arrived on site for refrigerator that’s still not cooling properly. Inspected unit and work area. Found temperature is around 80° in the fridge and freezer. Customer advised that the last repair worked for a couple days but it went right back to where it was. Spoke to CS and was advised that the issue was probably with the thermostat. Replaced thermostat and tested unit. Unit began to cool. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found ice maker in off position. Turned ice maker and found unit cycled. Monitored ice maker cycle. All tested good, no water leaks detected.
WASHER WHIRLPOOL MVWB765FC2 "Arrived on site for washer making a noise. I inspected the unit and work area. I ran the unit through a calibration cycle. I than ran it through a validation cycle. The unit operated as designed. I gained access o the gear case and verified proper installation of the gear case, slider, clutch, rotor and stator. I ran the unit through a high speed spin, no noise was heard unit spun as designed. I ran a fast and slow agitation with and without water and heard no noise, it operated as designed. I ran another validation cycle. Unit is operating as designed. No water leaks detected. Customer verified with me that the sound is gone. Job complete."
OVEN KITCHENAID KEBS107SSS03 Arrived onsite and found unit operating with failed control.Replaced control. Unit is now operating as designed.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for customer complaint of unit not responding and no sound on timer, found faulty UI console, ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11296171 (CONSOLE)"
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived onsite for the refrigerator door gasket torn. Upon inspection found that both door gaskets were torn. Replaced both door gaskets and applied heat to form gasket to refrigerator. Both gaskets are sealing fine. Complete.
MICROWAVE WHIRLPOOL WMH53521HB4 "Arrived on site to inspect microwave for not illuminating, checked control board and found a issue, replaced control board and tested. Light returned. Complete"
MICROWAVE JENN-AIR JMW2430DS01 Arrived on site to replace part that customer had from jenn air. Replaced part test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for ice dispenser dispensing ice everywhere. Tested and inspected unit and found unit is operating as designed. Instructed customer on use and care and practice for best performance and cup placement for dispenser. No water leaks present at time of service.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for console no responding, checked for errors and could not find any, replaced consoles and retested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site to diagnose refrigerator with no cooling in either Compartment. Performed diagnosis and checked Evap first. Found no frost pattern on EVAP, and found it making almost a dripping water sound. Mo