Service History 347

Near Harker Heights, TX 76548
Al
Job Details: 02/21/2021
REFRIGERATOR ELECTROLUX E23CS78EPS0 "Arrived on site and inspected unit cooling issues.Accessed the compressor and compressor was running, but burning hot to the touch.Condenser motor and evaporator motor were both working.Temperatures were 65 in the freezer and 70 in the refrigerator compartment.It is my belief the unit will require a sealed system repair, sealed system technician, 2 hours, authorization.Will return with all previously ordered parts.Order the compressor, dye drier, access valve AUTHO for repair SS tech and 2 hours Unit was frosted over, customer will need to defrost prior to return services.Waiver signedCondenser and evaporator fan running 65in freezer and 68 in refrigerator ; ordrng 1 5304475104 (Compressor Kit) and 1 5303918284 (Evaporator Kit) and 1 5303305677 (Drier filter) and 1 AUTHO (AUTHO) and 1 SealedSystemTech (2 Hours)"
Near Harker Heights, TX 76548
Al
Job Details: 02/21/2021
DRYER MAYTAG MEDC215EW1 Arrived on site and inspected dryer thumping noise.Confirmed the complaint and found the repair kit was defective.R&R it and unit tested as designed.Customer will seek a vent cleaning company for ventilation cleaning so unit will dry on the first load.Customer satisfied Job complete
Near Killeen, TX 76541
Al
Job Details: 02/21/2021
DRYER WHIRLPOOL GEW9250PW1 Arrived on site and inspected front load dryer not heating.Confirmed the complaint and found the cutoff was defective.R&R and unit tested as designed.Customer satisfied Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 02/21/2021
ICE MACHINE KITCHENAID KUIS18PNZB2 "Arrived on site to inspect icemaker for leaking, upon inspection found the housing cracked, replaced housing and tested, leak was still present, will need to order new housing and tube. Office to reschedule ; ordrng 1 W10475416 (COVER ) and 1 W11256498 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10678299 (TUBE )"
Near Austin, TX 78745
Luis
Job Details: 02/21/2021
REFRIGERATOR FRIGIDAIRE FGHC2331PF7 "Arrived on site for water issues. Found end cap on valve busted off diagnosed unit will need a new water valve. Installed a new valve turned water source on,tested water dispenser no leaks.
Near Dripping Springs, TX 78620
Robert
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WMH54521JZ0 Arrived on job for complaints of no light under oven. Found loose connection to outlet connected site and test.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/21/2021
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the main control putting out a F3 code, replaced sensor and control. All functions returned. Complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/21/2021
WASHER MAYTAG MVWB855DC4 "Arrived on site to install previously diagnosed parts. Removed UI, CONTROL, GEAR CASE, WASH PLATE, SLIDER, AND LID LOCK. Installed new UI, CONTROL, GEAR CASE, WASH PLATE, SLIDER, AND LID LOCK. Ran a calibration through diagnostics for new parts. Ran through full service diagnostics. All checked good. No leaks detected. No error codes displayed. Had customer confirm the noise was gone. Washer running as designed. Job completed."
Near New Braunfels, TX 78133
Noah D
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the filter clogged due to calcium, tested without filter. No problems found. Complete"
Near Austin, TX 78749
Kevin
Job Details: 02/21/2021
WASHER WHIRLPOOL MHW3505FW "Arrived on site and inspected washer and found home does not have water due to freezing conditions over the past few days. Sound long drain error code and removed rear panel on washer and found debris clogging drain pump.Could not test washer properly there is no water available, job complete"
Near Austin, TX 78731
Luis
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for not cooling correctly in fresh food section. Per tech support replaced evaporator fan motor,power cycled unit from main power source."
Near Elgin, TX 78621
Andy
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not drying properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near San Marcos, TX 78666
Leonardo
Job Details: 02/20/2021
RANGE WHIRLPOOL WFG510S0AS1 Arrived on site to test unit for door falling. Test unit and found broken hinges. Will order new hinges office to reschedule. ; O-emld tckt
Near Austin, TX 78745
Luis
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for noise complaint. Ran diagnostics freezer fan not running,found evaporator incased in ice diagnosed unit not running through a defrost cycle ordering the main control and freezer fan motor. ; ordrng 1 WPW10675033 (Main control)"
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
MICROWAVE WHIRLPOOL WMC30516HZ1 Arrived onsite to replaced microwave. Upon arrival found unit door didnt operate open button didnt work. Replaced whole unit.
Near Austin, TX 78703
Wesley
Job Details: 02/20/2021
MICROWAVE JENN-AIR JMW2430DS02 Arrived onsite and found shorted microwave cabinet light bulb. Removed oven from installation and replaced bulb.
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
DRYER WHIRLPOOL WED7500GW0 Arrived on site for dryer making a knocking noise. Found blower wheel loose. Tightened blower wheel and removed lint and dryer sheet debris. Dryer no longer making noise. Job completed
Near West Lake Hills, TX 78746
Wesley
Job Details: 02/20/2021
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite and found leak issue. Valve would trickle into tub when in standby between loads. All checks good. Repair complete, advised cueromer on dispenser design and referred them to dryer vent wizard for crushed dryer vent symptom."
Near Liberty Hill, TX 78642
Jimmy J.
Job Details: 02/20/2021
REFRIGERATOR JENN-AIR JS48SEDUDW20 Arrived on site for NOT DISPENSING ICE - WATER SIDE IS WORKING. Found optics not getting proper voltage. Ice dispenser was working as designed. control for optics W10757851
Near Austin, TX 78729
Justin
Job Details: 02/20/2021
MICROWAVE MAYTAG MMV1175JZ0
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for Oven does not want to turn on. Turned on bake and broil. Both kicked on when set. Found UI was not responding to touch like it should. Ordering both UI and control to complete the repair. NOTE: When installing new UI, try to peel model and serial sticker over new UI so it is not hidden like it currently is. If sticker begin to tear just leave it alone. Customer provided a copy of warranty paperwork with M&S listed. ; ordrng 1 W11261167 (Control)"
Near Andice, TX 78628
Kayman
Job Details: 02/20/2021
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite for venthood with rattling noise. Upon inspection I found the fan motor abnormally loud and what sounds like debris rattling around inside the vent. I removed the fan motor and found some of the blades broken. I did not completely remove the motor because I do not have a replacement with me today. I will order the fan motor and return to complete the repair. The customer would like us to inspect the vent when we take the motor down to see what could have caused the fan blade to break. KYO or customer request senior tech return. Ordering fan motor (W11106377) office to R/S due to part availability. ; ordrng 1 W11106377 (Fan motor)
Near Austin, TX 78745
Kevin
Job Details: 02/20/2021
RANGE WHIRLPOOL KSGB900ESS1 "Arrived on site and sound F3E1 showing on display for baking drawer sensor After replacing sensor error has cleared and confirmed it is Heating normally, job complete"
Near Killeen, TX 76549
Al
Job Details: 02/20/2021
MICROWAVE FRIGIDAIRE MWV150KBA Arrived on site and inspected microwave turntable motor and confirmed the turntable motor caught fire and broke into pieces inside the microwave.Unit will require a turntable motor to complete the repair.Ordering the motor.Office to schedule return services due to part availability.Needs more work ; ordrng 1 5304509440 (Turntable motor) and 1 5304464113 (TURNTABLE MOTOR)
Near Austin, TX 78744
Scott
Job Details: 02/20/2021
WASHER AMANA NTW4516FW1 "Arrived on site , replaced gearcase, splucth , cap, actuator,belt . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
Near Spicewood, TX 78669
Luis
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL MSS25N4MKZ01 Arrived on site for cooling complaint. Found weak to no frost pattern on evaporator ordering a compressor and evaporator ; ordrng 1 W10913906 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 2hrs (2hrs)
Near Round Rock, TX 78665
Kayman
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for refrigerator with a crack . Upon inspection I found the water inlet line had a flaw in it allowing water to leak out when pressurized. Im am ordering the Water line (8212547RP) just Incase but the water inlet tube (W11162040) will need to be replaced. Office to R/S due to part availability. ; ordrng 1 8212547RP (Pex line) and 1 W11162040 (Inlet line)
Near Leander, TX 78641
Lou
Job Details: 02/20/2021
DRYER WHIRLPOOL NGD4655EW2 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and door switch closed and I could feel heat, but no for very long. I removed the front panel, and drum and retested and found the coil not operating properly. I tested ohms and found it out of range. I removed and replaced the coil and retested and the unit is heating as designed. I reassembled the unit and tested airflow with my vent test kit. By placing the hook and card at the back left vent area, I tested the unit on air only (no heat) and the unit failed two times. I disconnected the vent tube at the back of the unit and retested. Unit is operating as designed. I advised the customer of my findings and repairs and recommended that they have the dryer vent leading up to the roof and at the roof checked. No lint observed during service, job completed."
Near Round Rock, TX 78681
Kayman
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite to install previously diagnosed parts. I installed the gear case cam and drive motor. The unit is no longer screeching at the beginning of high spin. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 02/20/2021
RANGE WHIRLPOOL KDRS467VSS00 Arrived on site to install previously ordered parts for range. Upon inspecting unit found small burner orifice clogged preventing proper operation. Cleaned orifice and tested unit. Found all is functioning properly at this time and no other parts or components were needed
Near Austin, TX 78724
Scott
Job Details: 02/20/2021
DRYER WHIRLPOOL WED7500GC0 "Arrived on site ,replaced latch and catch . Also found door slightly bent . Slightly bent door back into shape . Door is staying latched . All checked normal. Job complete ."
Near Austin, TX 78737
Kevin
Job Details: 02/20/2021
DRYER WHIRLPOOL WFC8090GX0 "Arrived on site and inspected washer/dryer and found F6E0 saved this is not an error on techsheet, there has been multiple power outages in the area and could be a byproduct of it. cleared it, reset washer and spoke with techline and unit is operating as designed, no adjustment, no replacement parts can change customers experience. Job complete 7729954383"
Near Georgetown, TX 78633
Cliff
Job Details: 02/20/2021
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose an oven that is not heating properly. Found temperature to low. Set calibration to compensate for offset. Tested unit and found all is working properly at this time.
Near Austin, TX 78735
Luis
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL KSCS23INSS00 "Arrived on site for water leaking. Found frozen drain,checked drain pan found no visible cracks in pan gave customer suggestions on defrosting and clearing drain,unable to flush drain due to no water at residence
Near Cedar Park, TX 78613
Justin
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for wall oven not turning on. Upon arrival customer stated actual issue is it will intermittently not get to proper temp when cooking pizzas. She said sometimes not all of the cheese will not melt. The light inside the oven was not working a well. I preheated unit and found temps averaging perfect when set to 350°F. I found control, UI, and sensors good. I found bulbs burnt out and will need to order and replace. However I could not pull up parts list to order. Will need to do parts research and office to reschedule.; ordrng 2 Research (Oven bulbs, two)s"
Near Austin, TX 78749
Luis
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for damaged gaskets. Replaced both fresh food door gaskets checked door seals good.
Near Leander, TX 78641
Lou
Job Details: 02/20/2021
REFRIGERATOR MAYTAG MFI2569VEM1 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit completely warm in the FC and RC sections. I found the FC fan and condenser fan operating and the compressor off. I tested amp draw to the compressor and found 0amps. Cycled power to the unit and the start device clicked and I found 8.69amos then the start device clicked again. I tested ohms to the compressor and found it within range.
Near Georgetown, TX 78633
Cliff
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Spoke with homeowner and found pads for hinges broken. Office to reschedule appointment once parts are confirmed.; ordrng 2 WP8268961 (Pad)s
Near Austin, TX 78737
Robert
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on job to replace previously diagnosed part. After replacement ran diagnostics cleared codes and test heater.
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site for Service needed for oven, both are not working properly. Found error code F6E0 had come up six times. Communication error. Cleared error codes. Removed control and UI. Installed new control and UI. Oven heating as designed. Job completed"
Near Austin, TX 78738
Robert
Job Details: 02/20/2021
WASHER WHIRLPOOL MVWB865GW0 Arrived on job for complaints of no power. Checked voltage and control good will need panel. ; ordrng 1 W11135391 (console)
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previously diagnosed parts. Removed stator, slider, and gear case. Installed new stator, slider, and gear case. Ran calibration. Washer running as designed. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 02/20/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated as designed with no leaks. I filled the unit and then canceled the wash to allow the drain pump to come on, at which time, I found water leaking from the drain pump. I pulled the unit out and found the drain pump seal failed. I removed and replaced the drain pump and retested. Unit is operating as designed with no further leaks observed. No leaks observed at the end of service, Job completed."
Near Round Rock, TX 78665
Kayman
Job Details: 02/20/2021
WASHER AMANA NTW4516FW3 Arrived onsite for washer leaving wet clothes at the end of the cycle. Upon inspection I found all functions working as designed during the diagnostics test. I contacted techline and spoke with Andrew SR#7729980126. He advised that with no mechanical failure present we cannot replace any parts at this time. I advised the customer on proper loading and soap usage. I also raised the front feet just Incase the gearcase is rubbing on the floor during spin although I did not see any evidence. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78739
Robert
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS Arrived on job for complaints of leaks. Checked drain and found it clear. Customer did loose power in storm for about 30 hours. Instructed customer to keep an eye on temperature. No errors found at this time.
Near Del Valle, TX 78617
Scott
Job Details: 02/20/2021
DRYER MAYTAG MEDB855DC4 "Arrived on site for no heat dryer . Unit was heating at time of service . Ran diagnostics got thermistor error code . Checked connections all checked good . Ran omh on sensor , was getting in consistent readings . Ordering thermistor ,sensor and control. Call to set return . ; ordrng 1 W11158453 (CONTROL) and 1 W11161899 and 1 WP8577274 (THERMISTOR )"
Near Uhland, TX 78640
Leonardo
Job Details: 02/20/2021
DISHWASHER AMANA ADB1400AGB3 Arrived on site to replace wheels. Replaced wheels test unit and unit test good job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS72EC0HV00 Arrived on site to replace UI for oven. Replaced user interface and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
Justin
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washing machine not rinsing clothes properly. Upon arrival customer stated real issue was she would open the unit in the middle of a cycle and find soap scum at top of water. However she did say the clothes were not soapy at end of cycle. I found no error codes in unit. I ran test cycle and found all functions performing as designed and it passed test at end. I individually ran each component in diagnostics and found no error. I gained access to gear case, pump, and actuator and found all functioning as designed. I called techline and spoke to Cassy and received SR# 7730062195 who said it was normal design and occurrence for soap to build up like that. Unit is working as designed. Call complete."
Near Austin, TX 78704
Wesley
Job Details: 02/20/2021
MICROWAVE WHIRLPOOL JMW2430IL02 Arrived onsite and replaced oven door skin All checks good. Advised customer on repair.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC thermistor, fan scroll, and hv control failures, I removed and replaced said parts and tested the unit. Unit is operating as designed. When replacing the thermistor, I placed the new at the wild on the suction line and secured it with foil tape and a ziptie (photo). No water leaks observed during service, job completed."
Near Kyle, TX 78640
Leonardo
Job Details: 02/20/2021
MICROWAVE GE JVM1631WB002
Near Austin, TX 78723
Scott
Job Details: 02/20/2021
RANGE KITCHENAID KDTE104ESS0 "7-1, arrived on site for poor washing performance. Ran diagnostics got only 7-1 error code . During test wash, sprayer arms are not turning . Unit is heating up at end of test wash . Will need sump and motor ..; ordrng 1 AUTHO and 1 W10605057 (SUMP AND MOTOR )"
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator hinge falling out. Upon arrival found unit hinge not operating correctly. It was damaged. Removed and replaced hinge and tested door. Unit is now operating as designed. Job Completed.
Near Austin, TX 78737
Kevin
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site and inspected dishwasher and found spring has popped off, after resetting it door is now opening and closing properly. Discussed correct detergent usage, drawing expectations, and wash expectations with customer dishwasher is operating normally, job complete"
Near Manchaca, TX 78652
Leonardo
Job Details: 02/20/2021
OVEN GE JT5500SF3SS Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Will order new fuse
Near Georgetown, TX 78628
Lou
Job Details: 02/20/2021
WASHER LG WT7700HVA "Arrived on site to inspect washer not dispensing water into tub. Upon further inspection, I attempted to place the unit in diagnostics and due to the process being tricky, I was unable to get it in diagnostics. I tested the unit on a normal wash load and when the unit called for water, the valve failed to open. I could hear the valve humming, but no water dispensed. ; ordrng 1 AJU73213301 (Inlet valve) and 1 EBR78538701 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"
Near Austin, TX 78746
Wesley
Job Details: 02/20/2021
DRYER KENMORE 110.878726 Arrived onsite for not starting. Found switch is good power is good and will run in diagnostics. However start button does not work. Unable to provide research due to poor connection at time of service. All checks good.
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for previously diagnosed parts. Upon arrival found unit needed gear case and belt as well. Replaced the gear case motor and belt. Job Completed.
Near Austin, TX 78737
Robert
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of leaks. Found the supply hose to icemaker cracked. Replaced hose and test. No additional leaks detected at time of service
Near Austin, TX 78738
Robert
Job Details: 02/20/2021
COOKTOP WHIRLPOOL G7CG3665XS00 Arrived on job for complaints of broken knobs. Confirmed the knobs are broken. Checked with claims and try are covered . Ordered knobs drop off knobs. ; ordrng 5 WPW10284885 (knob)s
Near Round Rock, TX 78665
Kayman
Job Details: 02/20/2021
FREEZER WHIRLPOOL WZF34X16DW06 Arrived onsite for freezer mailing abnormal noise. Upon inspection I found the unit making a rattling noise intermittently. The customer had a video and I was able to compare noises. I found the start device cover was vibrating and rattling against the compressor intermittently. I could not position the cover so that it would not rattle so I removed it and added some sealer pads. The unit is no longer making a rattling noise at this time but I asked the customer to monitor the unit to rule out the start device cover. Job complete.
Near Austin, TX 78745
Luis
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for water leaking. Per customer found water leaking from water line to unit,customer turned water supply off and leaking stopped. Tightened water line turned water source back on no leaks"
Near Harker Heights, TX 76548
Tyler
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for refrigerator not cooling. Upon arrival I found the freezer compartment was fully frosted over past the evaporator cover. Upon entering diagnostics and checking the thermistor I found there was a miscommunication between main ui control and thermistor and harness assembly. Informed customer of findings and was able to reschedule repair. Will need to return with a new ui control, thermistor and harness assembly. Evap fan was running while on site as well as compressor and condenser fan. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)"
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite for previously diagnosed parts. Upon arrival replaced door and tested. Unit is now operating as designed. Job Completed.
Near Temple, TX 76504
Tyler
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer not working as intended according to customer. Upon arrival found unit was turning and getting properly supplied power. Water inlet valve and draining features worked. Customer stated they were noticing a loud noise during agitation and spin but that the unit seemed like it was sending power to motor to rotate properly. In diagnostics I also found an F7e9, F7E6, & f2E1. I found not shorts or visual breaks in harness. I did verify the main control was sending 120 vaults to motor. The stator motor ohm reading were also not as stable as they should have been. Also found that if a successful connection was sent to motor the gear case was also getting stuck. Will need to return with new harness asse, motor parts, as well as slider and gear case to resolve issue further. Office to reschedule once availability of parts is known.; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clu
Near Killeen, TX 76549
Al
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRT111SFDW00 "Arrived on site and inspected refrigerator inside the garage.The customer plugged the unit in and the compressor and all fans turned on.The customer advised the unit didnt turn on and it may be due to the extremely cold temperatures inside the garage.I advised the customer to place a bottle of water inside the freezer and when the bottle froze, it was safe to add food.No parts needed at this point.Job complete"
Near Belton, TX 76513
Tyler
Job Details: 02/20/2021
WASHER WHIRLPOOL MVW6230HW0 Arrived on site for washer giving an F8E one error still after previous diagnosis. Upon arrival I disassembled the UA consul and during diagnostics I was able to verify that the water inlet valve was receiving 120 V to it as design with no drops in power whatsoever. Also confirm that the customer still had no hot water connected to the unit as previously noted down by prior tech. I also verified that the washer was cycling the cold water on and off as intended during normal use but found that the washer without the air code because even using a cold temperature wash the washer requires a tiny amount of hot water to be mixed in and entered with cold. How many time this feature is not used to the hot water is when the tap cold option is selected and I instructed customer that in order to get the best use out of it since they have no hot water would be to use a topcoat on the customer also stated that prior to arrival that was the cycle she had selected and tha
Near Killeen, TX 76542
Al
Job Details: 02/20/2021
REFRIGERATOR GE GSH25JSXBSS Arrived on site and inspected side navy side GE not cooling.Confirmed the complaint and found the start device was clicking on for approximately 10 seconds and the clicking off.The compressor was cold to the touch and all fans were operating.Unit will require a start device and capacitor to complete the repair.Office to schedule return services due to parts availability.Needs more work; ordrng 1 WR07X10131 (Start device) and 1 WR55X24064 (Capacitor)
Near Killeen, TX 76549
Al
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW6340WW0 "Arrived on site and inspected washer issues.Confirmed the unit had a broken valve, which leaked for several hours onto the main control and shorted it out gain.Spun the inner basket because customer advised it sounds Ike a plane is landing inside the garage when the unit spins and discovered the unit will require a tub w/ bearing replacement stator.Ordering the parts to complete the repair.See notes for further.Office to schedule return services due to part availability ; ordrng 1 W10364988 (Valve) and 1 WPW10268788 (Control) and 1 W10193886 (Outer tub with drive shaft assembly) and 1 WPW10419333 (Stator)"
Near Austin, TX 78759
Justin
Job Details: 02/20/2021
VENTHOOD WHIRLPOOL WVU17UC0JS0 Arrived on site for vent hood making to much noise. Upon further inspection I found noise normal. I checked for obstructions in vent and found none. I found fan working as designed. Customer stated the unit is louder than there old one. I explained the CFM vs older units and how they are louder than they used to but now have better suction. Called techline and talked to Andrew and received SR# 7730058739. Unit is working as designed. Call complete.
Near Leander, TX 78641
Justin
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. I installed new console and tested unit. When going to setup WiFi we found same issue occurring. I also found UI intermittently not responding again. I called techline and spoke to Robert and received same SR# 7729940842. Robert found that his unit was not showing up into the system and let me know to refer him to the WiFi team who should be able to solve issue. I gave customer WiFi team phone number and file number for unit. Call complete.
Near Austin, TX 78745
Leonardo
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace console ui. Replaced ui test unit and unit test good job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/12/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site for for cooktop burners flames to high. Made minor adjustment to the flame settings. Tested at all burners. All tested good.
Near McGregor, TX 76657
Jonathan M
Job Details: 02/12/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Found feet unlevel on the washer potentially causing the unit to rock back-and-forth. Adjusted feet to level out the unit. Placed unit in Service diagnostics and found an F0E5 (of balance load) and F8 E1 (no/low fill) error codes. Ran the unit through an auto test and found the cold water valve not pulling in water. The rest of the test functions worked as designed. Tested voltage going to the valve and found proper voltage. Replaced housing and tested unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76541
Tyler
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer needing previously diagnosed. Will need to return when availability of part is known.; ordrng 1 W11478519 (PANEL UI)
Near Georgetown, TX 78633
Wesley
Job Details: 02/12/2021
OVEN KITCHENAID KEBS109BSS00 "Arrived onsite and found unit with computer glitch once that had corrected itself before arrival causing preheat to never finish. Reset unit to drain capacitors at breaker. Unit is now operating as designed. If symptom persists, customer will call back to have us replace main control.
Near Austin, TX 78748
Kevin
Job Details: 02/12/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found airflow is restricted and causing long dry times, recommended that apartment maintenance be contacted to clean vent to exterior of the building before using dryer again. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the range knobs getting hot while oven is on. During inspection found that the oven door was not installed correctly causing the door to not close properly and allowing heat to escape out the side causing the issue. Took door off and reattached it and door is closing properly and no heat escaping out from the sides. Complete
Near , TX 78669
Brandon
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for customer complaint of unit not cooling in either section, found compressor running and hot to touch, condenser fan and evap fan running, found sealed system issue. Ordering compressor, evaporator, condenser, filter drier, and access valves. ; ordrng 1 W10879296 (Compressor) and 1 WPW10143759 (Drier) and 1 W10669255 (Evaporator) and 1 W10346415 (Condenser) and 1 Cnote (SS tech/2HOUR job) and 1 Cnote (Office to reschedule) and 1 W10913906 (Access valve)"
Near Round Rock, TX 78665
Chase
Job Details: 02/12/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrivedvon site, removed existing unit and installed new unit. Tested functions. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found saved error code for long filll, set washer into a diagnostic cycle and found cold water pressure is very weak. Disconnected inlet hose and found washer pressure is still weak. Apartment maintenance will need to replace incoming water valve to correct the problem, job complete"
Near Kyle, TX 78640
Richard
Job Details: 02/12/2021
DRYER WHIRLPOOL LEN2000PW0 "Arrived onsite for the dryer not working. During testing found that the belt was broke replaced belt and all functions tested good, also found that the the vent was clogged causing the longer than normal dry times. Advised customer to have someone clean out the vent tube in the wall complete."
Near Austin, TX 78757
David Z
Job Details: 02/12/2021
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to diagnose dishwasher with standing water. Tested drain pump and found drain pump working, but barely any water moving. Checked inside unit and found food chunks floating. Removed drain line and vacuum out drain line. Disassembled interior of unit and vacuumed out all chunks of food I could find. Ran unit and tested. Unit is now draining. Ran 3 fill and drain cycles to confirmed repair, and no standing water found. Advised tenant they need to clean the unit and their disposal regularly, as well as make sure there are no food chunks inside. Office to collect via card on file. Call complete."
Near Kyle, TX 78640
Jacob
Job Details: 02/12/2021
DRYER WHIRLPOOL LEN2000PW0 "Arrived onsite for unit not spinning or heating correctly. Tested unit. Found that drum was not spinning. Upon further investigation, found that the belt had busted. Replaced belt and roller arm. Tested unit. Unit tested good. Customer still said unit had issues with drying times. Let customer know that the vent ducts may need to be cleaned to improve drying times. No issues at this time. Job complete"
Near Austin, TX 78746
Luis
Job Details: 02/12/2021
ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site for ice issues. Ran diagnostics found weak water flow from valve diagnosed a defective water valve,replaced water valve tested diagnostics all test passed.
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/12/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to test unit for loud clunking noise. Found gearcase was shot. Replaced gearcase and cam, tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Park, TX 78613
Chase
Job Details: 02/12/2021
OVEN WHIRLPOOL WOD77EC0HS02 Arrived on site and removed existing oven and installed new unit. Tested unit. Job complete
Near Austin, TX 78759
David Z
Job Details: 02/12/2021
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to diagnose microwave not working.
Near Austin, TX 78738
Luis
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install parts previous tech ordered. Replaced evaporator fan motor that includes evaporator thermistor
Near Harker Heights, TX 76548
Al
Job Details: 02/12/2021
WASHER MAYTAG MVW7232HW0 Arrived on site and inspected newly purchased washer not draining.Service tested the unit and unit tested as designed.Customer is used to the older model units. Unit tested works properly Job complete
Near Austin, TX 78731
David Z
Job Details: 02/12/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to diagnose dishwasher that was having issues with the dispenser. Customer showed me the dispenser door was broken and not latching. Replaced dispenser and retested. Unit is now working as designed. CAll complete.
Near Austin, TX 78748
Kevin
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDF330PAHB4
Near New Braunfels, TX 78130
Noah D
Job Details: 02/12/2021
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for chipping paint, upon inspection found the drum with a hole In the paint. Replaced drum and tested, no problems found. Complete"
Near Austin, TX 78737
Luis
Job Details: 02/12/2021
ICE MACHINE WHIRLPOOL GI15PDXZS0 "Arrived on site for service and cleaning. Removed all available components,cleaned bin and exposed parts and tubing ran unit through a clean cycle."
Near Spicewood, TX 78669
Brandon
Job Details: 02/12/2021
DRYER MAYTAG MED5630HC1 Arrived on site for customer complaint of door seal coming off and torn.; ordrng 1 W11310035 (Door seal) and 1 Cnote (Office to reschedule)
Near Buda, TX 78610
Jacob
Job Details: 02/12/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit leaving grease stains on cabinets. Looked at the unit. Found that the flap was working as it should when fan button was turned on. Flap was caught a bit on the metal. Re aligned flap. No issues at this time. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL GX5SHDXVB00 "Arrived on site and inspected refrigerator and found mullian is broken, replaced it and raised left door so it connects properly, job complete"
Near Lakeway, TX 78738
Robert
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on job to replace previously diagnosed parts. After replacement of control, UI and pump tested unit. No leaks detected at time of service."
Near Killeen, TX 76549
Al
Job Details: 02/12/2021
RANGE FRIGIDAIRE LGEF3045KFM Arrived on site and inspected Frigidaire range stuck key errors.Confirmed the code and ran my fingers across all buttons to unstick the stuck key.Tested unit and unit tested as designed.Job complete Customer satisfied