Service History 347

Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for customer complaint of light not working, found failed modules, I replaced modules, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
REFRIGERATOR JENN-AIR JS42PPDUDB02 Arrived on site and tested operation. Found unit not cooling but fans running. Tested compressor and found compressor not operating and inverter giving 3 flashes indicating inverter failure. Tested compressor terminals and found compressor good. Installed tester inverter and the compressor began to function properly. Inverter is currently out of stock. ; ordrng 1 W10629033 (inverter box)
Near Austin, TX 78730
David
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSCS25FVSS00 "Arrived on site to diagnose refrigerator beeping and not cooling. Performed diagnostic. Unit was on when I got there with no sound coming from it. Lights were on. Was able to get unit into diagnostic mode, where half the components didn’t respond and were dead. Power cycled unit and it just beeped and constantly reset over and over. Unit needs a New Hv control and possibly a Ui / control as well.
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for blower not working on speed 2 only works on speed 1. Test unit and found shorted control and blower. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78717
Jimmy J.
Job Details: 10/30/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to replace previously diagnosed parts. Installed new UI and control. Powered up washer and WIFI would not connect to customers phone. After five attempts the washer WIFI allowed normal functions. Tried starting a wash and would not start cycle after holding start for three second countdown. Placed in diagnostics and lid lock engaged, but would not keep the lid locked and lid was opening and closing as if it wasn’t locked.
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
OVEN WHIRLPOOL GR563LXSS2 Arrived on site for range not working after pop sound. Tested and inspected unit and found failed terminal block and power cord. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near Cedar Creek, TX 78612
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for unit not re registering when coins are deposited. Replaced both control and coin drop. Unit is now excepting when coins are deposited. Tested unit all checks good no water leaks detected at time of service job complete. Still waiting on key issue .
Near Austin, TX 78749
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site and replaced console diagnosed on previous visit, after replacement insured washer is operating properly, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
DISHWASHER GE GDF620HMJ2ES Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found diverter hose leaking at pump connection. Diverter will need to be replaced to complete repairs as hose is attached to diverter from manufacture. ; ordrng 1 WD19X25278 (DIVERTER KIT)
Near New Braunfels, TX 78132
Noah D
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge and install parts per last tech, replaced cover as well as the evap harness, zip tied sensor to evap, replaced clamps, replaced console of deli drawer. Put hardware back together. All functions started on fridge and cooling started. Complete"
Near Kingsland, TX 78639
Jonathan
Job Details: 10/30/2020
RANGE JENN-AIR JGRP548HL00 (JO) Arrived on site to install previously diagnosed parts for a range where the flame was not igniting in the right side oven. Found spark module harness grounding to chassis. Replaced spark module and harness. Unit began working as designed and informed/showed customer that it was lighting/igniting. Call complete.
Near Austin, TX 78738
Richard
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error code E1 for not cold enough. Temperature in the freezer compartment is good. Temperature in ice box compartment is good. Ice maker passed all tests and filled with water. Previous repair that was done corrected the not cold enough issue. The refrigerator just needed to be unplugged and reset. So did that and advised customer to monitor. Complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS "Arrived on site to test unit for not heating. Found unit is heating but turns off once magnetron gets hot.
Near Elm Mott, TX 76640
Jonathan
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for a washer that would not make selections. Inspected unit and work area. Found unit was trying to go into a drain initially when powered on and would not change cycles. Attempted to unlock the control lock and power unit off and change selections. And it would try to change the elections but would not allow the unit to start any cycle due to trying to drain out. Removed pressure switch , Replaced control and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working and lid locked. Upon further inspection, customer advised that the wiring at the outlet was corrected and when they went to test the washer, sparks came out from the unit and it shut off and the lid locked again. I attempted to place the unit in diagnostics to get the lid unlocked and it failed. Following the tech sheet, I tested voltage and it showed 125V. I tested the control and found it not providing the correct voltage. I removed and replaced the control and tested. When I went to manually test the drain pump to get the water out of the unit, the control popped again in the same place; a solenoid located in between the J6 and K4. I contacted techline and explained my findings and they recommended testing the drain pump. When I tested it, I found only .1ohms. Techline advised they were adding documentation to previous SR#7728846646. I tilted the unit back and found a maroon colored debris coming from the dra
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher showing error code for drain issue. Upon inspection I found water standing in the tub. I vacuumed the water and inspected the drain pump. the drain pump had a piece of something lodged in the impeller causing the unit to not drain and to show the error. I cleared out the drain pump and reinstalled. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not heating, found no rinse aid was being used, found heating element and circuit tested good"
Near Briarcliff, TX 78669
Brandon
Job Details: 10/30/2020
OVEN GE JT915SK5SS "Arrived on site for customer complaint of unit not finishing cleaning cycle, found f9 error code, I replaced control tested good."
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I inspected the thermal fuse, heating element, thermostat, all checked good. I checked voltage to the unit and it is getting 240 volts across l1 and L2. I am ordering the heat switch WP8578352, blower wheel thermostat wp8318268.; ordrng 1 WP8318268 (thermostat) and 1 WP8578352 (swtch-temp)"
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site for customer complaint of top rack falling off, found tracks broken, I replaced left and right track, unit tested good.
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for refrigerator frosting up on RC evaporator cover. I found all thermistors passed diagnostics I also found fans running but the RC fan sounded pound like hitting ice. The unit is too frosted to defrost with a steamer I am ordering a drain pan and returning with the fan scroll thermistor and controls. Pan (W11162078) Returning tech please call techline for assist. ; ordrng 1 W11162078 (pan-drip)
Near Austin, TX 78749
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and apartment resident is complaining to apartment maintenance that there is not enough water in the washer. This washer measures each load and adds the minimum amount of water needed to wash the clothes. This is how washer saves water and energy. Deep water wash changes this slightly but washer will never be “full of water.” Ran all functions in diagnostic cycle and everything checks good, no error codes found or generated. Washer is operating as designed. No adjustment or replacement of parts can change the operation.
Near Austin, TX 78758
David
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer throwing F5 error and just beeping. Found the lid lock stuck and lid would not open. Replaced lid latch and retested. New latch is actuating properly and working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not drying, found failed UI console, called tech line, I replaced console that customer had, unit tested good. Voltage tested good. SR# 7729168095"
Near Austin, TX 78759
Wesley
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived onsite and found suspension failing. Ordering suspension to repair. Advised customer on repair. ; ordrng 1 W10780048 (suspension)
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/30/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for installation of previously diagnosed parts. Installed control, UI, fuse, and blower. Ran pre heat and oven is operating as designed. Job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
RANGE KITCHENAID WFG510S0AB1 Arrived on site to inspect range for possible gas leak. Tested unit and did not register any leak with gas leak detector at this time. Advised homeowner on findings.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Removed failed UI and control, installed new. Performed diagnostics mode and tested ice maker operation. Tested all other components. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Cliff
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WOD51EC0HS01 "Arrived on site to replace previously ordered parts for oven. Verified F6E4 error in unit, unfortunately error is for a control and user interface miscommunication. Panel and control will need to be replaced along with blower to complete repair. Office will need to set return appointment due to part availability. Panel and control will need to be replaced individually with power reset in between to prevent issue with serial communication between parts. and 1 W11297709 (CONSOLE )"
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WZC3122DW Arrived on site and used pads to dampen noise. All else checks good. Unit is cooling properly. No alarm at time of service. All checks good.
Near Buda, TX 78610
Kevin
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found shaft between motor and ice and was not transferred over when door was replaced. Will need to order a new one; ordrng 1 W11228132 (SHAFT)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDF510PAYS6 "Arrived on site for: Will not heat/dry. Replaced the heating element and still not working. no heat or steam at end heating element was corroded and split - dishwasher runs and works just no heat or steam and not drying. Ran diagnostics and no error codes came on. Customer replaced heating element and when old heating element went bad it may have caused the control to lock out the heating function. When this happens a full diagnostics must be ran for the function to unlock and operate as designed. Also explained to customer that using a rinse aid in their dishwasher and choosing normal, high temp, and heated dry will get the best drying performance out of the dishwasher.
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78748
Leonardo
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for unit not draining. Test unit and found brown wire to drain pump was not connected to pump. Secured connection test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a metal on metal screeching noise at the beginning of spin and per tech lines recommendations, I removed and replaced the drive block and spin basket and calibrated the unit then tested. Unit continued to make the noise. I removed and replaced the gearcase and calibrated and retested. Unit continued to make the noise but louder. I contacted techline and spoke to a Steve and advised him of my findings and repairs per their recommendations and provided file #7728033606. Steve recommended to replace the outer tub, spin basket, gearcase, splutch assembly, and drive block one more time and advised this is being documented on the same SR#7728033606. I advised the customer of the repairs and tech lines recommendations. I am ordering the gearcase, cam, outer tub, spin basket, drive block , CNOTE-2 HR JOB and CNOTE-LSO and office to schedule return service. No water leaks obser
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived in site for dryer making a noise. I inspected the unit and work area. I tested the unit. I could hear the noise coming from the interior of the dryer cabinet. I gained access to the cabinet and I found the belt was loose, and paper was stuck in the motor. I removed the paper, and installed new guide wheels, belt and tensioner pulley. I reassembled the unit and tested it again. The dryer now sounds normal and the customer approves. Job complete."
Near Austin, TX 78741
Jacob
Job Details: 10/30/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A "Arrived onsite for unit not having any power. Tested unit. Unit was not powering on. After further inspection, found that the plug for the unit was not fully inserted. Plugged in unit. Tested unit. Unit test good. No issues at this time. Job complete"
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for cooktop rusting. I inspected the unit and work area. I found the cooktop rusting on all surfaces. I replaced the cooktop and hinges. I reassembled the unit and tested all burners. The unit is working as designed. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose a cooktop that is not working. Tested unit and found only one outlet in cabinet has power and cooktop was plugged into a non-powered outlet. Reset plug to proper outlet and tested unit. Found all is working properly at this time.
Near Driftwood, TX 78619
Brandon
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for customer complaint of ice having crystals and ice container broken. Found air leak coming ice door seal, ordering ice door, and container. ; ordrng 1 W11399564 (ICE DOOR)"
Near Austin, TX 78730
David
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSRD25FKBL03 "Arrived on site to diagnose refrigerator with water leak in freezer. Customer said it was coming from ice maker area. Found the icemaker was full of ice that wasn’t ejecting, and unit kept filling on top of the frozen ice and is now leaking out. Replaced icemaker. Retested and unit is now working as designed. Power cycled unit as well. Call complete."
Near Round Rock, TX 78681
Chase
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to check refrigerator for lights constantly staying on. Inspected all light/door switches and disassembled the fresh food section. Found the switches for the pantry drawers not actuating. Reassembled and all light functions resumed to normal. Refrigerator seemed to be operating properly but it had been less than 24 hours since repair. Advised customer to wiat a full 48 hours before ice productions resumed and a full 24 hours after todays visit before temps returned to normal. Job complete
Near Austin, TX 78731
David
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose refrigerator that was grinding at times from RC and items heating up. Found the damper control was grinding gears and incredibly loud.Replaced damper control and retested. Unit is now quiet and operating as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 10/30/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the low flow code, checked spouts and found the cold side off, turned on water and retested, all functions returned. Complete"
Near Austin, TX 78734
Richard
Job Details: 10/30/2020
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived onsite for the vent not working properly. During testing found that the vent will not turn off when off is pressed and it will not go into 2 high speed. Found that the control board that controls the switches is not working properly. When I wiggle the harness it starts to work somewhat. Ordering parts and office to schedule ; ordrng 1 W11227397 (switch) and 1 W11227435 (harns-wire) and 1 W11227455 (harns-wire) and 1 W11227456 (harns-wire) and 1 W11227460 (harns-wire) and 1 W11227466 (cntrl-elec) and 1 W11228213 (cover-fan)
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
VENTHOOD WHIRLPOOL WMH32519FS0 Arrived on site for microwave not filtering air properly. Upon arrival customer informed that issue is air is coming out top front instead of out vent. Tested and inspected unit and found blower was set to vent out front and not to vent out. Removed unit and uninstall blower fan and reinstall to vent out. And reinstalled unit. Tested unit and all operations are normal.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site for customer complaint of middle burner not working properly, found orifices needed replacing, left orifices with customer and instructed that a plumber install."
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining properly. I inspected the unit and work area. I found the unit full of water. I tried to put the unit through a drain. I couldn’t hear the drain pump come on. I inspected the drain pump and found the connector not seated all the way. I reseated the connector and put the unit through a drain. I found the pump coming on but not draining. I inspected the disposal and found the plug still in the disposal. I removed the plug and ran the unit through a diagnostics cycle. The unit is now operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78759
David
Job Details: 10/30/2020
OVEN WHIRLPOOL RBS305PDB12 Arrived on site to install thermostat to resolve no heat coming from elements. Installed the thermostat and retested unit. All elements are now heating as designed. Call complete.
Near Kingsland, TX 78639
James
Job Details: 10/30/2020
WASHER GE GTW750CSL0WS Arrived on site and tested operation. Found unit passed diagnostics with over flow error. Found hot valve dripping as well as cold valve. Tested valves and found hot water solenoid reads good but water still dripping. Found cold solenoid also good and not dripping after being unplugged. Found trace voltage from control to cold valve and hot valve stuck open. Unit will need new valve and control to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WH13X26637 (valve quad water asm) and 1 WH22X29348 (CONTROL)
Near Taylor, TX 76574
Andy
Job Details: 10/30/2020
WASHER GE GFWS1700H1WW Arrived on site to install previously diagnosed motor and dampers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that their inspector advised that the unit oven wasn’t heating correctly. I tested the oven sensor and found it out of range. Removed and replace the sensor and tested temps on Bake at 350 degrees. My max temp,reading was 458. My next 5 readings were 324, 401, 321, 417, 325 for an average temp of 357.6 degrees. I advised the customer of my repairs and findings. Tested the cooktop and all burners are operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78759
David
Job Details: 10/30/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install door glass to resolve discolored door glass in oven. Replaced door glass.
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previous diagnose parts. I gained access to the fresh food evaporator, I installed new evap clamps, a new evap motor, I secured the thermistor with foil tape and zip ties. I gained access to the freezer evaporator and replaced the evaporator motor, I secured the thermistor with foil tape and zip tie. I replaced both the UI and the HV control. I reassembled the unit and found it operating as designed. Job complete no water leaks detected."
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KSSC48QTS02 Arrived onsite and replaced inverter box to repair cooling failure. All checks good. Unit is now operating as designed.
Near Austin, TX 78703
Matthew
Job Details: 10/30/2020
FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite to replace thermistors, evaporator motor and harness . Tested heating element and element passed. Job complete"
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for unit not completing 1st cycles. Customer was saying that they would have too unplug the unit and wait and plug it back in to restart the process and then the unit would complete on the 2nd wash. Went ahead and ordered both control board and UI panel assembly. Office to reschedule. ; ordrng 1 W11112920 (UI ASSEMBLY ) and 1 W11387682 (CONTROL BOARD )
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
COOKTOP ELECTROLUX EW30CC55GS3 Arrived onsite and found unit dead and chirping and blinking
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop leaking. I inspected the unit and work area. I turned the gas valve on and tested around the regulator and valve, I used a bubble solution and the gas detector, I found no leaks. I inspected the orfice holders and the valves. I found no leaks. I tested all burner heads and found them operating as designed. I find the connections to the spark module lose and not properly seated. I reseated the connections. The unit is operating as designed. Job complete. No gas leak detected."
Near Austin, TX 78701
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool in fresh food. Diagnosed incorrect thermistor installed into fresh food section. Installed correct thermistor,added sealer in gaps between damper and gasket seal."
Near Driftwood, TX 78619
Brandon
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit making loud noise, found noise coming from dispenser motor, I replaced dispenser motor and coupling, u it tested good."
Near Austin, TX 78701
Matthew
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for ice maker not making ice. Upon inspection found fill tube frozen over and spraying water over ice tray freezing water into a clump in the ice bin. Frozen tube was caused by valve not shutting off completely and leaking which was freezing in the line. Replaced valve, tested unit and unit is no longer leaking and is functioning correctly. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and found door gasket is torn. Replaced door gasket and it is now correct, job complete"
Near Georgetown, TX 78628
Paul
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for an icemaker that hadn’t made ice since the last repair was made. On arrival I found the FC temp at 26 degrees because the unit was in a defrost cycle. I power cycled the unit and tested the FC temp. I found the temp dropping slower than normal and checked the condenser fan and coil. The fan was running but the coil was a little dirty. I cleared the coil and the temp started dropping faster. I tested the ice maker, ice box fan, and the thermistors. All the thermistors passed and the fan worked as designed. I found no error codes in the icemaker. The icemaker completed the harvest test and the fill test. On arrival I did find the icemaker mold dry. I found the speaker on the new UI not working and suspect an issue with the new UI. The UI needs to be replaced again to complete service. Ordering W10848301 cntrl-elec.; ordrng 1 W10848301 (cntrl-elec)"
Near Austin, TX 78733
Luis
Job Details: 10/30/2020
REFRIGERATOR GE GSL25JFPABS "Arrived on site for no cool. Found evaporator incased in ice,removed cover,removed heater,ohmed heater no continuity to heater diagnosed a burned out heater,customer claimed issue with water,ran water dispenser no,water from dispenser,pulled out refrigerator found water leaking removed cover found broken water lines in compressor compartment. Unit will need union connectors and a new heater. ; ordrng 4 WR02X11330 (UNION 5/16)s and 1 WR51X10055 (HEATER )"
Near Austin, TX 78735
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found Bellow is torn, quoted customer for repairFound motor mount is striking bottom of the panel and corrected it noise has stopped. Job complete"
Near Austin, TX 78730
David
Job Details: 10/30/2020
OVEN JENN-AIR JJW2827DS01 Arrived on site to install console to resolve stuck key error message. Replaced console and retested. Unit is now working properly with no errors present. Call complete.
Near Austin, TX 78704
Luis
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no cool. Compressor powered on,checked low side reading -20 removed evaporator cover found thermistor clip secured to cap tube and suction line right at base of liner. Added soap to connections and at base found bubbles at liner called tech support,gave cap tube a slight adjustment and cap tube came out of wall, Whirlpool will contact customer within 72hrsSr#7729165255"
Near Austin, TX 78746
Luis
Job Details: 10/30/2020
FREEZER KITCHENAID KBSD608ESS01 Arrived on site for no lights. Diagnosed a defective led replaced upper right side led module on freezer mullion side powered unit on all leds working as designed. AUTHO on file.
Near Burnet, TX 78611
Jonathan
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for refrigerator not producing ice and to install previously diagnosed parts. Customer stated that the ice maker continued to drip. Replaced the door and inner door UI. Unit worked as designed. Advised customer to let ice bin sit out of fridge for a few hours to dry out before putting it back in. Call complete.
Near Austin, TX 78758
Wesley
Job Details: 10/30/2020
COOKTOP IKEA ICI500XB01 Arrived onsite and was advised that occasionally you have to shift or lift the pan on the cooktop to continue the heating cycle. Advised customer on best practice with pan size and induction design. Unit modules and hot plates have been replaced in prior repairs. Advised customer on status. Advised that if any known fixes for having to shift pan exist we will address according to the service pointer. No service pointers at this time.
Near Georgetown, TX 78628
Paul
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator fan/harness. I mounted the evaporator thermistor using foil tape and a zip tie. I replaced the evaporator cover because the tabs were broken. I installed shims between the cover and pan to keep the pan level. I installed the control kit. I cleaned a restriction out of the drain tube and made sure the tube was sealed. I tested the unit and it was working as designed.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator freezer door frozen shut and leaking water. Upon further inspection, I found the freezer door would not open. Customer advised that they found ice forming on the ice maker and on the back wall of the FC section. I attempted to get the FC door open but it would not budge. I recommended that the customer unplug the unit and allow it to defrost to where the door can open. Had the customer sign a waiver of damages from defrosting refrigerator and recommended that they place towels around the unit to protect the baseboards and walls. I am ordering the fill tube fitting and will return with prescreened parts. Scheduled for 10/02/20. No water leaks observed during service.; ordrng 1 WPW10601149 (fitting)"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite for refrigerator making abnormal noises. Upon inspection I could not find any abnormal noises. I put the unit into diagnostics and ran test for all thermistors and both fans for the evaporators but could not recreate the noise. I ran the compressor test and found the compressor making a vibrating or buzzing noise. I added a sound pad to damper the noise. All other tests passed. No leaks were detected during time of service. Job complete.
Near Kyle, TX 78640
Richard
Job Details: 10/30/2020
RANGE FRIGIDAIRE FFEF3011LBG Arrived onsite for the oven not working. During testing found that no issues at this time. The gas Ignitor turned on and reached to the correct Amps and the gas valve kicked on and oven heated up to temperature. No issues found at this time. Complete
Near Del Valle, TX 78617
Jacob
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Arrived onsite for unit not working. Looked at unit. Found that the tube for water fill on the funnel of the ice maker fell off causing ice over in the freezer. Removed ice as much as possible. Re aligned tube in funnel for ice maker. Let customer know to allow unit 24 to 48 hrs to thaw. No leaks at this time. Job complete
Near Austin, TX 78734
Richard
Job Details: 10/30/2020
WASHER WHIRLPOOL MAVT236AWW Arrived onsite for the washer leaking water into tub when off. During testing found that the valve is not closing all the way. Will need to replace water valve. Ordering parts and office to schedule ; ordrng 1 WP21001932 (valve- wat)
Near Spicewood, TX 78669
Richard
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US6HSS00 Arrived onsite for the cooktop leaking. Saw the red tag and it said no thermostat so not sure what that means. But took cooktop panel off and turned gas on and checked for leaks with bubbles and gas detector and found no leaks . Put cooktop panel back on and all burners tested fine. Checked gas line going into cooktop with bubbles and detector and found no leaks . Found no issues at this time. Turned gas back off due to the fact that the home is still under construction. Complete
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for freezer door being stuck closed. I inspected the unit and work area. The customer stated that the door started to open this morning and they had cleared a lot of ice away from it. I inspected the tracks and found them in good condition. I cleared away the rest of the ice. I found the drain tube in good working order, and the fill tube for the ice maker is in the correct position. I I’ll return with the freezer door and gasket when we receive them. The office will reschedule when we have an eta on the parts.; saved tckt"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
WASHER GE GUD27ESSMWW Arrived on site and found start button recessed into console as well as the deep rinse. Removed console and found control has detached from console. Locked control in place and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range that has burners that will not ignite. Adjusted igniter’s for front burners and tested unit. Found all is functioning properly at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSSC48FTS18 "Arrived on site for customer complaint of unit not cooling, found power getting to unit but no lights on. I disconnected on/off switch from power supply and reconnected, unit came on,
Near Austin, TX 78729
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived onsite and found unit needed adjustment for the mullion to catch. All checks good. Unit is now operating as designed.
Near Austin, TX 78758
David
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to follow up on noise coming from refrigerator. Found rattling / reverberation coming from condenser rattling against lower support bar. The foam under it was not making contact. Used some cardboard to isolate and brace the condenser and noise stopped. Unit is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
RANGE AMANA AGR5330BAS3 "Arrived on site to inspect range cooktop burner flames and oven noises. Upon further inspection, the customer advised that the cooktop burner flames were too high and food was burning while cooking. I tested all burners and found the flames too high and the front left burner took too long to ignite. I adjusted the flames to the customers liking. I found the front left burner ignitor was loose and the spark was not hitting the burner cap like t should. Adjusted the ignitor and retested and it is operating as designed. I advised the customer that the popping noises coming from the oven are due to the metal being heated and “moving”. I advised that the noises would eventually decrease or stop over time. No gas leaks detected during service, job completed."
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
DISHWASHER KITCHENAID KUDS30IXBL4 Arrived onsite for dishwasher not powering on and dead UI. Upon inspection I found correct voltage at the junction box. I traced voltage up to the control but there was none coming out to power the UI. Control (WPW10380685) and control panel (WPW10500172) and please send all parts on parts pick from today back with returning tech just in case. Job complete.
Near Austin, TX 78704
Matthew
Job Details: 10/30/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for unit not draining. Upon inspection found sitting water in unit. Ran drain cycle and could hear drain motor activity. Noticed that the drain hose was completely clogged and could not push water out. ; saved tckt
Near Austin, TX 78741
Jacob
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for unit not making ice. Looked at ice maker. Saw that the tray was broken and the ice maker somehow was not connected. Replaced ice maker. Let customer know to give the unit a couple of hrs before ice starts to be made. No leaks at this time. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site for washer showing LF and not complete it the cycle. I inspected the unit and work area. I put the unit into diagnostics and found error codes for long fill, water fill temperature, and stator spin limit over temperature. I manually activated the cold and hot water lp valve both valves aren’t opening all the way and are barely letting water through. I replaced the water glance and retested the the unit. It is now working as designed.Job complete no water leaks detected."
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for latch catch missing. Replaced catch magnet, tested unit, unit works good. Job complete."
Near Austin, TX 78745
Leonardo
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for f2e2 error codes. Test unit an dfound shorted ui and control board. Will order new board office to reschedule and will replace ui and control board on return visit. ; ordrng 1 NEEDAUTHO (NEEDS AUTHO ) and 1 W10854231 (CONTROL BOARD )
Near Austin, TX 78737
Kevin
Job Details: 10/30/2020
DRYER KENMORE 110.6613241 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse also found airflow through dryer is not good. Took one picture of airflow meter. Recommended that customer have the vent to the exterior clean/cleared before using the dryer again.
Near Austin, TX 78703
Matthew
Job Details: 10/30/2020
ICE MACHINE WHIRLPOOL KUIS15NRHB8 Arrived onsite for ice machine not making ice. Tested unit and found sealed system issue. Unit would fill and recirculate but never freeze. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site for customer complaint of unit making noise, found water was dripping behind evaporator cover from ice maker fill tube. Found ice build up in fill tube causing some water to splash over and out of ice maker mold. I removed the ice, unit tested good.
Near Kyle, TX 78640
Richard
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH31017HZ Arrived onsite for the microwave not working properly. Ran diagnostics and found no issues with the microwave and no error codes. Put a cup of water inside and it heated up with no issues. All functions tested good complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/30/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site for a dryer not starting cycle. Found belt attached and functioning. Tested door switch and found correct. Disassembled unit and found major lint buildup in unit. Measured resistance on all fuses and element. Found thermistor opened. Will need to replace thermostat with thermistor and remove lint buildup. . ; ordrng 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat)
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
DISHWASHER KITCHENAID KDTE204KWH0 Arrived onsite and replaced control. Tested and found unit operating properly. Advised customer on findings. All checks good.
Near Cedar Creek, TX 78612
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer not wetting clothes completely . Ran diagnostics no error codes , valve checked normal all else checked normal. Ran normal cycle did get less the optimal water level . Ordering control and switches . No water leaks detected at time of service. Call to set return .; ordrng 1 W11256105 (cntrl-elec) and 1 WPW10285511 (cycle select switch) and 1 WPW10285512 (temp switch)"
Near Manor, TX 78653
Scott
Job Details: 10/30/2020
OVEN WHIRLPOOL WFE510S0HS1 "Arrived on site ,replaced main harness . Didn’t need power cord . Ran all burners and preheated oven all checked normal . Job complete"
Near Cedar Park, TX 78613
Paul
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived onsite for a refrigerator not cooling. I found the evaporator cover completely frosted over. I ran diagnostics and the unit would not go into defrost. The control gave me a multiple failed component code pointing to the thermistors and the defrost heater failing. I removed the evaporator cover and upon further inspection I found a refrigerant leak on the left side of the coil at the bottom of the shrink wrap where the copper and aluminum come together. I tested voltage to the heater when the control was in a forced defrost and had no voltage. The control, evaporator, and possibly a thermistor needs to be replaced. Ordering W11282569 contrl-box, WPW10384183 thermistor, & WPW10383615 thermistor. Returning with the evaporator and drier. .; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)"