Arrived onsite for a rang that has a dented control panel. Upon arrival I installed new panel and tested unit and found unit operating as designed. Job complete.

"Arrived on site to diagnose refrigerator not cooling. On arrival customer said freezer was cooling, but RC was not. Found evidence of an air leak around FC door, which allowed excess moisture to freeze in the return vents. Steamed ice out to allow unit to return to normal function and verified proper airflow. Unit is also in the garage, and is not a garage approved unit. Failures can also be due to cabinet getting overheated. Advised customer of findings and to make sure doors are fully closed. Call complete."

Arrived on site to install new heater per SP W11540964. Installed new element and tested unit. Verified no water leaks or damage. Call complete.

"Arrived on site to replace element per special project. Replaced element, unable to test as customer had unit pulled out and completely disconnected from power, drain and water. Also had wash motor removed. Did find old element had bushings missing causing leak. Obvious signs of leaks from element onto wash motor and framing. Recommend replacing sump assembly. Advised customer to contact whirlpool for additional repairs. Job complete."

"Arrived on site to test unit for not washing. Found drain pump not connected. Secured connection, tested unit, unit ran diagnostics no problem. Put unit into normal was cycle and unit advancing as designed. No leaks detected. Job complete."

"Arrived on site. Defrosted evaporator replaced harness,thermistor,control and ui powered unit on,compressor and fans powered on good air flow."

"Arrived on site for cooktop, inspected unit and work area. Tested unit and found right burner not igniting correctly. I replaced the burner head and same issue. I turn on all burners and found air draft blowing towards the left of the unit and not letting the burner ignite very well. I called thechline and spoke to Kirt SR#7734306232 and I explained of what I found, thechline said to test it with a pan and see how it reacts, and it was better. Unit is operating as designed and there not much to do with the air draft. No leaks where observed during service. Job completed."

"Arrived on site for dishwasher heater replacement. Inspected unit and work area. Ran unit in diagnostics mode, no error. Gain access to the the heating element Installed new heating element and ran unit in test mode. No water leaks detected during service.job completed."

"Arrived on site for dishwasher, inspected unit and work area. Gained access to element and replaced it with new one. I then tested unit in diagnostics and tested good. No leaks where observed during service. Job completed."

Arrived on site to install heating element due to recalled gold colored bushing element and dishwasher. Upon arrival confirmed issue in Maid required repair Denver assembled and tested unit and found unit functioning as designed with no leaks call complete

Arrived onsite for Freezer Light Not Working - SP W11460554F - Special Project S191AQ - PRE-ID W10695459 . Upon arrival inspected unit and found FC led out. Replaced FC module. Unit now operates as designed. Called techline. Tech gave SR#7734303633

Arrived onsite for F8E4 - Error Code. Upon arrival inspected unit and got F8-E4 float switch open/ overfill. Found water leaking from copper fill line. Advised customer that this I a plumbing issue and need to contact a plumber. Recommend to customer to have copper line replaced with flexible hose. Uploaded pic on SD

Arrived on site to test unit for oven temp not getting to 350?. Test unit and found bad sensor. Replaced sensor test unit and calibrated unit to average to to be between 350-365. Job complete.

Arrived on site to test unit for unit not sitting correctly. Test unit and found bracket broken. Replaced bracket and screws and leveled unit correctly job complete

Arrived on site for refrigerator needing previously diagnosed sold system. Upon arrival uninstalled dryer as well as compressor but during refrigerant recovery found all refrigerant had recovered. Installed uv dryer and compressor then pulled vacuum after charging unit with 140 psi of nitrogen. Confirm there are no leaks in the system and recharge system at 5.25 ounces of refrigerant per manufacture specs. Found unit functioning as designed and inform customers allow 24 hours to stabilize temps. Call complete

Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I calibrated the unit and ran a diagnostics cycle. The unit is working as designed. Job complete.

Arrived on site for rack wheels being broken. I inspected the unit and work area. I replaced the left mount with new. Job complete.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer dishwasher falls within the parameters of the service pointer. I replaced the heater and ran the unit through an auto test. The unit ran as designed with no leaks present. Advised the customer to keep it on the unit over the first few cycles just to be sure that everything is working properly. Call complete.

"Arrived on site to test unit for humming noise, tested unit found unit is pushed back all the way causing water line to vibrate against unit body, creating humming noise, pulled unit 1 inch away from wall the secured water line properly, noise is now gone, unit is running as designed, no leaks detected job complete"

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer dishwasher falls within the parameters of the service pointer. I replaced the heater and ran the units through an auto test. The unit ran as designed with no leaks present. Advised the customer to keep it on the unit over the first mo cycles just to be sure that everything is working properly. Call complete.

Arrived onsite for a n oven that had th inner glass of their lower oven shatter. Inspected unit and work area. Did confirm the issue was due to thermal expansion and a faulty piece of glass. Removed all glass and replaced the inner glass. Tested the unit on a 400?F bake cycle. The unit began to work as designed. Call complete.

Arrived on site to test unit for unit leaking. Test unit and found water coming from bottom of the unit. Test unit and found broken fill valve and unit not draining and unit completely dead. Will need new fill valve and control and ui and drain motor

"Arrived on site to test unit for filling and not washing, customer stated that there is detergent on his clothes when cycle completes and it does not agitate, put unit into diagnostics, found all components running properly, customer put a load of clothes in washer, noticed that it was not loaded properly, advised on proper loading procedures, customer also dumped detergent all over the agitator also not correctly, advised customer to put detergent on bottom of tub before loading clothes, opened to cover and showed customer that the agitator is working properly, call tech line and to document my findings, SR#7733898682, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for frost buildup, tested unit for FC thermistor out of range, exposed evaporator and found defrost system failure, tested heater and got good resistance, inspected door gaskets and both are sealing good, replaced thermistor and control as precautionary, powered on unit, evaporator fans running good, defrost heater is heating, unit developed a good frost pattern, no leaks detected job complete"

"Arrived on site to replace heating element, per service pointer, replaced heater leveled unit, tested unit unit now running as designed no leaks detected job complete"

"Arrived on site to test unit for not dispensing water or making ice, tested unit found water is turned off behind unit, turned water on and all water functions returned, ice maker ran cycle and filled with water, unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for not drying dishes, customer stated that dishes are wet mostly plastic, put unit into diagnostics, no error codes present, all components are functioning properly, heating element is getting hot, noticed that customer was not using rinse aid, advised customer that unit is designed to work with rinse aid for best results, customer will purchase and will monitor if no improvement is not achieved customer will call back, no leaks detected job complete"

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

"Arrived on site for no ice. Ran diagnostics all test passed,ran unit through a normal operating cycle,ice slab formed found ice thin,removed cover to harness found broken wire on water sensor unplugged sensor advised customer to monitor if same issue will need to replace harness and water sensor."

Arrived on site. Unit freezing correctly and ice bin full

Arrived onsite for washer not spinning clothes out and not beginning cycle. Upon arrival found unit with error code. Tried power cycling unit but unit did not want to begin any cycle. Unit would only work in diagnostics test. Unit control was failing. Replaced control. With control replaced tested unit. Unit is not functioning properly. Job complete

"Arrived on site and found there is ice behind fresh food evaporator cover. And test 128 shows control board is version 4.0.0. Per service bulletin replaced control board and fresh food evaporator cover. Both are covered under Scode 27311, Job complete"

Arrived on site to test unit for soap still present in dispenser. Found no stored error codes. Valves opening as designed. Detergent pump engaging properly. Advised unit runs off same concept as load n go. Unit will dispense soap according to load sensed. Advised customer to download app and get units connected to WiFi. No leaks detected. If unit needs repairs in future will need two man. Job complete.

"Arrived on site to test unit for RC gasket not sealing properly. Formed gasket with heat gun, unit sealing properly. No leaks detected. Job complete."

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted, took one picture. Recommend it to homeowner that vent to the exterior be cleaned by a service there is no issue with dryer, job complete"

"Arrived outside 10 inspected dishwasher and found it is operating properly. Customer says that they have added a water softener recently that appears to have corrected experience. Discussed correct detergent usage, dry expectation and running hot water before starting dishwasher. No further repairs required at this time, job complete"

Arrived onsite for range console not functioning. Upon arrival inspected unit. Customer stated cooktop works but no display or oven function. All cooktop burners are functioning. Power cycled unit to check for voltage and display kicked on. Ran cooking cycle at 350 degrees and unit heated without error. Unit is now functioning properly. Customer will monitor. Job complete

"Arrived onsite for refrigerator making noise. Upon arrival inspected unit. Customer stated unit is currently making the noise . Found that customer was experiencing normal operating sounds, compressor and fans. Customer stated too noisy. Called tech line for assistance SR#7734300441. Confirmed unit making normal operating sounds. Referred customer to customer service. Job complete"

"Arrived onsite for washer not draining properly. Upon arrival inspected unit. Found unit door locked with water in tub. Drain pump not functioning properly. Put in diagnostics and found stored Error code for long drain, door lock, overflow condition, communication error ACU to UI. Cleared codes and replaced pump. Ran auto test and all passed. Ran normal load and al passed. No leaks present at this time. Job complete"

Arrived onsite for dryer making noise. Upon arrival found unit not leveled. Leveled unit and noise stopped. Job complete

Arrived on site to diagnose refrigerator with door gasket issue. Found right side RC door gasket was split and the magnet was coming out. Replaced right side gasket and verified proper fitment. Call complete.

Arrived on site to install new heating element per SP W11540964. Installed new heater and verified no leaks or water damage present. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the dryer, couplers, compressor and test of the unit. The first time the dryer stem broke so I used a secondary dryer. After a few attempts, was able to get the unit vacuumed down to 30 psi and hold pressure for 15 minutes. Charged up the unit and found the unit running at a 92 psi on the high side and -5 psi on the low side. The unit began to cool and operate as designed. Advise the customer to keep an eye on the unit over the next 30 days to ensure that the unit is working properly. Call complete."

"Arrived on site for a refrigerator that has a freezer light out. Inspected unit and worked area. Did confirm the customers complaint and the customer advised that the rest of the unit has been acting funky. Replace the freezer module and found no difference in the lighting ability of the freezer section. Open the refrigerator section and found that all the lights were out. Found a defrost issue in the freezer section as well as an issue with the deli user interface being completely blank. I advise the customer that their issue appears to be multiple issues with DC voltage circuit. I power cycled the unit and still found no power going to the LED modules. Spoke to CS and was advised that if the LED power supply board were the issue, the unit shouldve lit up the lights upon return of power. This did not happen. Read the customer of the script about the five door refrigerator LED and power outage issues. The customer advised that they did not want to proceed further with any further repairs due to long list of issues with this unit. The customer will just buy themselves a new unit. Call complete."

"Arrived on site to test unit for not drying dishes, put unit into diagnostics all components are running good, demonstrated to customer with wet napkin that the element is hot and is running good, advised customer to use rinse aid, run hot water in sink to ensure dish washer I getting hot water and propping door open when cycle completes will help for drying, at this time unit is working properly, no leaks detected job complete"

"Arrived on site. Found gasket not sealing in liner channel and popping out on bottom corner,added sealer in channel installed gasket to channel,gasket no longer popping out of channel."

Arrived onsite to replace previously diagnosed parts. Replaced drain pump. Tested unit and unit is functioning properly. Job complete

Arrived on site to install freezer compartment door to resolve water leak coming from the elbow of the door. Removed and replaced door with new FC door and tested. Verified water leak gone and all working as designed. Call complete.

"Arrived to instal previously diagnosed and ordered parts. Evacuated system of remaining R600. R/R compressor, Drier and service port. Vacuumed the system down to 310 microns and allowed to sit for an additional 15min. Seeing no vacuum loss I charged the system with MFG prescribed refrigerant charge. Unit started cooling as designed. No water connections to the unit."

Arrived to instal previously diagnosed and ordered parts. R/R spark module and tested unit. Operational test good. No gas leaks detected.

Arrived to inspect no heat. I entered service test mode and found F5E1 and F7E1 stored and proceeded through testing. The heater did not have any current draw during the heater engagement phases of test mode and I removed the unit to test. The heater showed OL. R/R heating element and unit began working as designed. Discussed detergent with CX. Operational test good. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. Prior to part installation I inspected the unit and found the microwave oven spacer (required with this install- 17 5/8 cutout) was not installed and the microwave chassis was allowed to sit on the interior cabinet floor divider, which cannot handle the weight of the unit. This causes the chassis to tilt back because the front is supported by the cabinet facing boards that can support the weight and the inner floor sags, causing the upper sides of the chassis to deflect in. The deflection caused the upper vent to bend and in the case of this unit, the sides, adjacent to the door, warped slightly as well, causing the door switches to not actuate unless the door is pressed on. The unit actually heats perfectly, if the door is pressed and it is due to the original installation. I contacted the MFG tech line, tech Robert and advised of my findings. File# 7734297377. I advised the CX of my findings and they will need to contact the builder to have the issue corrected and if any further issues persist, they will contact us."

"Arrived on site to inspect venthood light not functioning on low setting. Upon further inspection, the builder met us at the home and advised that the light functions now. I found the bulb to be a LED and recommended they use a regular bulb in the unit. Also found the on low setting, the bulb produces a hertz flicker and goes away on high setting. I explained to the builder why the hertz flicker occurs. Job completed."

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

"Arrived on site to inspect wall oven display jumping. Upon further inspection, the customer advised that the unit control panel display changes time too fast. I found the unit not connected to WiFi. Placed unit in diagnostics and checked error codes and found F6E4. Following the tech sheet, I removed and replaced the main control and assisted the customer in connecting the unit to WiFi. Tested unit and its operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damper, right RC door gasket, mullion and installed a spacer on the left door inner liner. Using my heat gun, I shaped the door gasket and tested door operations and it is sealing properly. Tested the damper and it is operating as designed. Tested the left door operations and the mullion is functioning properly and the spacer is engaging the left door switch properly. No water leaks observed during service, job completed."

Sr#7734299699 arrived onsite for frosting and found unit with air leak causing frosting in freezer. Determined air gap due to cabinet misshapen bottom right corner of the fresh food cabinet. Called techline and reported. Unit set up for review.

Arrived onsite for ongoing defrost issues. Exposed evap and found brown supply wire backed up of clip for heater harness. Repaired wire and tested defrost in diagnostics. Unit is now operating as designed. All checks good.

Arrived to install previously diagnosed parts. Upon arrival I found that the noise was coming from the diffuser. I replaced it and tested unit and found unit operating as designed job complete.

Arrived onsite and found unit operating with broken knob stems. Repaired existing knobs to correct functional issue. Knobs stems cracked and non functioning. Claim for replacement knobs denied due to cosmetic classification. Advised customer. All else checks good.

"Arrived on site and inspected dryer and found no power showing on display. Checked incoming power and found plug connection into outlet is very loose. After resetting plug power to dryer has returned and Voltage however is good, dryer is displaying F2 E2. Replace control panel and dryer is now working properly, heating and air flow is showing good on airflow meter. Recommend it to homeowner that outlet be addressed by an electrician, job complete"

"Arrived on site and inspected water and found there is an aroma in the tub. There is no debris in the tub but found no high drain loop. Correct it drain hose and added a loop to hose. Customer already has dishwasher magic to remove smell, no further issues with dishwasher, job complete."

"Arrived on site and inspected refrigerator and found fresh food evaporator is Fossett over, operator cover was replaced on last visit, checked test 128 and found control board is still showing version 6.0.0. According to service pointer control board needs to be replaced. After replacing control board is now showing version 7.0.0 which is correct. Customer is aware how to defrost refrigerator. New control board covered by S code 27311, job complete"

"Arrived on site and inspected refrigerator and found icemaker tray has broken off and is hanging, replaced icemaker and used spacers to secure cover panel it is now working properly, job complete"

"Arrived on site to test unit for ice freezing in ice bin and water leaking from separator. Replaced separator, sealed ice chute with Permagum and caulked excessive opening between linear and cabinet. Tested unit, unit working as designed. Water pressure correct at 55psi. No leaks detected. Job complete."

"Arrived on site to test unit for grinding noise, tested unit found rotor screw got loose causing rotor not engage with slider,replaced rotor and slider, put unit into high spin and noticed that the gear case is squealing loud, replaced gear case, tested unit unit no running as designed no leaks detected job complete"

Arrived onsite for Not Operating or Won't Start - Has Power . Upon arrival ran diagnostics and got F7-E1 tachometer missing or no signal. Control is intermittently not reading motor speed. Need to replace control. Replaced control and test unit. On a auto cycle. Unit operates as designed. No leaks present at this time. Job complete

"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and found no stored error codes, ran a diagnostics cycle and found unit running as designed. No water leaks found during service. Job completed."

"Arrived for led lights not working. Inspected unit in work area,Led lights were not working in the RC & FC. Troubleshooting found the left back Led in the RC was bad and center front Led in FC was bad Replaced the Led Refrigerator and freezer, working as designed. No leaks observed during service, Job completed."

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Tested unit after installing new UI and Control. Unit is operating as designed at this time. No leaks where observed during service. Job completed."

"Arrived on site to diagnose washer that was not powering on. On arrival found the unit dead, no response from UI. Checked outlet and found good polarity and voltage. Customer said another company came out and diagnosed to control. Found the latch was broken off and bezel missing; ordrng 1 W11545554 (Bezel) and 1 W11394572 (Latch)"

"Arrived on site to replace previously diagnosed control and UI panel. Unit is a stackable and recommend 2 man. Customer agreed, will need to return with parts and 2nd man. Office to reschedule.

Arrived on site to diagnose washer that would not engage any cycles. Tested unit and found no codes present. If you try to run the unit it just runs a drain loop nonstop. Found no obstructions in the pressure hose. Replaced control due to likely failed pressure sensor on control. Retested and verified all is working as designed. Call complete. ; O-emld tckt

"Arrived onsite for microwave that is sparking when in use. Upon inspection I found that the cap ah burnt up the was some damage to the harness as well I called safety and made them aware of my finding and was Id like to do to resolve the issue and got a concessionW13t7n1wp1. Im ordering mag,cap diode, transformer,and harness.office to reschedule.; ordrng 1 W11493408 (TRANSFORMR) and 1 W11335495 (Cap) and 1 W11256462 (DIODE) and 1 WPW10693025 (MAGNETRON) and 1 W11301790 (HARNS-WIRE)"

Arrived onsite and found late and strike both structurally damaged and non functioning. Ordering the strike and returning with the lat ch to repair.; ordrng 1 W11457841 (Strike)

"Arrived on site to inspect wall oven/microwave combo unit leaking warm air from below the oven door. Upon further inspection, the customer advised that there is hot air coming from below the oven door and is warping the drawer under the unit. I researched the owners manual regarding the warming drawer land found that with this particular unit, a warming drawer vent deflector kit must be installed. I am ordering the kit and scheduled return service for 08/13/22. ; ordrng 1 W10536339 (Warming drawer kit)"

"Arrived on site to test unit for smoking. Found control relays were burnt. Attempted to put unit into diagnostics it no functions engaging. Verified control receiving proper voltage but not engaging. Recommend replacing latch, drain pump and control. Spoke with safety team and got coverage Autho:M13T9O0WPL1. Control ordered but not received yet. Ordering new control to highlight part we waiting for. Office to reschedule. SR#7734236380; ordrng 1 W11419171 (Control)"

"Arrived onsite for dryer that wouldnt heat. Upon arrival I was informed by the cx that they had the outlet/wiring inspected by an electrician and it was found to be good. I check for 240vac and found it stable. Upon further inspection I found that all the thermistors/ fuse and cutoff good. The element itself checked good as well. I che the timer and found it good I checked the temperature switch and found it good. Which points me the the centrifugal switch. I am ordering 1x drive motor, blower wheel and housing. Just in case office to reschedule. ; ordrng 1 279827 (MOTOR-DRVE) and 1 WP694089 (WHEEL) and 1 WP8577230 (HOUSING)"

"Arrived onsite for a MW that is no longer heating upon inspection I found that the unit had a blower diode and possibly damaged cap and mag. I am ordering the mag,cap,and diode to be replaced together. Office to reschedule ; ordrng 1 W11493408 (Mag) and 1 W11256462 (DIODE) and 1 W11335495 (CAPACTR-MG)"

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need to replace magnetron cap and diode. Office to reschedule ; ordrng 1 WPW10693025 (Magnetron)

"Arrived onsite for Not Cooling-can hear it running . Upon arrival,inspected unit and found hot in both boxes. Inspected evaporator and is clean with zero frost. Compressor and fan are operating. Compressor is pulling 1.27 amps. Need to order sealed system. SW will be ordering parts for this repair. Office to reschedule ; O-emld tckt"

"Arrived onsite for Water drain did not complete and lid will not open . Upon arrival inspected unit and found broken drain pump wire harness for 3rd time. Contacted Techline for assistance. Tech had me run diagnostics and got error codes F5-E1 lid lock,f9-EE1 long drain, F5-E3 lid lock, Replace suspension, harness wires, and drain pump. Tech recommended replacement of suspension. Ordering suspension and drain pump and bringing back all other parts to complete repair. Washer level feet are correct per last visit diagnostics. Tech reiterated the importance of not overloading the unit with clothes. I spoke to customer about loading. Tech gave SR#7734298890. Office to reschedule ; ordrng 1 W11396717 (Drain pump) and 1 W11396716 (Suspension)"

Arrived on site to install previous diagnose parts. I gained access to the freezer light and replaced it with new. It is now working as designed. I found the fz gasket sent with me was damaged in the box. I am ordering another fz gasket. The office will reschedule.; ordrng 2 W10407216 (Fz gasket)s

"Arrived on site for ice maker not producing any ice. I inspected the unit and work area. I jumped the ice maker and found it stuck. I removed the ice maker and cleared the ice. I reinstalled the ice maker and jumped it, I found it cycling but not filling with water. I found the fill tube clear. I am ordering the icemaker and valve to complete the repair. The office will reschedule.; O-emld tckt"

Arrived on site for washer not filling with water properly. I inspected the unit and work area I found fault codes F0e3 over load f0e5 off balance. I tested the water pressure sensor in diagnostics and found it reading properly. I tested the tachometer in diagnostics and found it not registering a spin speed manually. I gained access to the rotor stator and found the wiring intact and the slider in good condition. The unit will need a new control to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11195971 (Stator) and 1 W11568984 (Harness)

Arrived on site to test unit for left front burner continues to leak gas as you turn valve off. Will need to order new manifold office to reschedule ; ordrng 1 W11338090 (Manifold for LF and LR)

Arrived on site to replace console and control board. Opened console and its only the console no ui board. Ordered assembly but only got console. Ordering new ui board office to reschedule ; ordrng 1 W11414079 (Ui board)

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner cap loose and missing gasket between burner head and screws are stripped not allowing gas to sit correctly to ignite. Ordering new burner head office to reschedule. LC only ; ordrng 1 W11344539 (Left front burner head) and 1 Lconly (Lc only)

"Arrived on site to test unit for no heat, tested unit found cutoff and fuse are good, replaced control, unit is now heating but on timed dry, but not in sensor mode, will need moisture sensor harness and thermistor to fix issue, ordering parts office to reschedule ; ordrng 1 WPW10298258 (Moisture sensor harness) and 1 WP8577274 (Thermistor) and 2 WP3387223 (Sensor electrode)s"

"Arrived onsite for Not Cooling - Both Sections - Side by Side Refrigerator . Upon arrival inspected unit and found evaporator completely covered in ice.. ran diagnostics and Defrost sensor failed . Also forced heater, but heater would not energize. Need to replace bimetal. ordering heater, control, harness, and UI to ensure a good repair. Talked to customer about thawing out unit with door unit and running towels on floor around unit prior to our return. Office to reschedule.; ordrng 1 W11546981 (Heater) and 1 W11581973 (Harness) and 1 W11518204 (UI) and 1 W11566851 (Control)"

"Arrived on site. Tested water dispenser good found freezer at 38?,removed evaporator cover found no frost on evaporator uploaded pictures. Diagnosed either a leak in the system of defective compressor,ordering a new compressor and evaporator,unit will need 3 hrs for repairs. ; ordrng 1 W11546692 (Evaporator) and 1 W11504449 (Evap coupler) and 1 W11506619 (Evap coupler) and 1 W11506619 (Compressor coupler) and 1 W11504431 (Compressor coupler) and 1 W11504415 (Compressor coupler) and 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 W11504433 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 w10843121 (Non uv drier) and 1 W11506635 (Access valve) and 1 Lockringkit (Lockring kit) and 1 R600a (R600a)"

"1015Arrived on site. Replaced both fresh food doors,same issue left side upper section of door sticks further out then right side door. Called tech support will need to added sealer in gasket. Will need to return due to damaged uiSR#7733650153; ordrng 1 W11574767 (Ui) and 1 212643 (Sealer)"

"Arrived on site to diagnose refrigerator that was not cooling. On arrival examined unit and found the evaporator cover had half an inch of ice and frost on it. Unit is not defrosting at all and has a massive ice buildup. Customer advised the unit has to be defrosted before further diagnosis can be done on the freezer compartment. Ordering harness, defrost heated and control to resolve. Office to schedule DZO when parts arrive. ; ordrng 1 W11546681 (Evap Harness) and 1 W11546981 (Defrost Heater) and 1 W11546609 (Control)"

Arrived on site for refrigerator still causing moisture on FC gasket. Upon arrival found no signs of leaks anywhere causing the failure and call Tech line and spoke with Sterling sr#7734108491. Techline advise that they have a kit they are putting together and they will contact us when its is ready in order to order it for repairs before rescheduling; ordrng 1 Cnote (Dont reschedule until were contacted by techline for correct kit needed)

"Arrived on site for cook top continuously sparking when not in use . Removed top, checked harness and switches . No shorts or burns found . Repositioned switches . Tested unit and all is checking normal. No longer sparking when in use . May have been some moisture had gotten down but since has dried up. Couldnt duplicate error at this time . no gas leaks detected. Called safety ( same ref number) . No recommended repairs at this time . Job complete ; ordrng 1 WPW10286646 (Switch harnes)"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirm the customers complaint and removed the dishwasher from the wall. Found that the inlet waterline had bent and kinked on the copper hose. The customer advised that they wanted that fixed due to That happening upon the reinstallation of the dishwasher. Spoke to CS and was advised we would go ahead and replace the inlet waterline. Was advised to speak to JC for instructions. Spoke to JC and was advised that he would order the inlet hose, and fittings for the dishwasher. He advised to go ahead and put them on for tomorrow. The office will need to contact the customer about timeframe due to quick turnaround.; schdld next appmnt for 8/9 TUE !"

Arrived on site for top rack adjuster being broken. I inspected the unit and confirmed the complaint. I installed the new adjuster. I tested the unit and it is working properly.

"Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher that it not washing the dishwasher and also not drying them when it does run Upon inspection I found that the main harness had burnt up at the control due towater water and corrosion, I also found that the vent was leaking as well and the heater element was showing open.Job complete"

"Arrived to inspect unit not starting and upon service mode entry, I found F2E1, F5E4, F2E1, F2E1 stored in memory. During manual service test, the unit would not lock the lid and I proceeded to automatic test mode for further testing. The unit did not lock or unlock the lid in automatic mode and during the spin and final agitate portion, the movement was not as expected. Motor and gear case area revealed residue from oil that had been flung out from the rotor, on the inner walls of the cabinet and there were signs of the leak in other areas and on the rotor. Manual turning of the rotor was quite stiff and likely causing the unit to be unable to calibrate during automatic test and the cause of the very slow and unexpected movement. The engagement teeth within the rotor were worn as well. The washer will require the gear case, rotor, slider assy and lid lock.