We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78703
Matthew
Job Details: 08/30/2022
"Arrived onsite for microwave not heating. Upon inspection found failed high voltage system. Uninstalled unit and replaced magnetron, capacitor and diode. Tested unit and unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Taylor, TX 76574
Cliff
Job Details: 08/30/2022
Arrived on site to diagnose a washer that is not cycling properly. Found unit stuck in drain and reset control. Advised customer that if lid is open for 10 mins and there is water in the machine it will reset to the drain issue. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Taylor, TX 76574
Cliff
Job Details: 08/30/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/30/2022
Arrived onsite for a washer that is walking/ jumping around in spin according to cx. Upon arrival I perform a couple of test each with a comforter in the unit one wash cycle and found the unit operating as designed two drain and spin found unit operating as designed. I did mention to customer that they should make sure that the loads are Dispersed evenly within the unit he said the they do. Unit is operating as designed no leaks job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Austin, TX 78717
Kimo
Job Details: 08/30/2022
Arrived onsite for a washer that is making an abnormal noise when in use. Upon arrival I installed that gearcase and found it good I did find that the slider and rotor had some signs of wear on them. I installed pats and tested unit and found unit operating as designed. Job complete no leaks.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Marion, TX 78124
Andrey
Job Details: 08/30/2022
"Arrived on site to replace previously diagnosed RC ice maker, replaced ice maker, ran it through diagnostic cycle, harvest and water fill test passed, advised customer to monitor and should see ice production within 24hours, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Georgetown, TX 78628
Lou
Job Details: 08/30/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the FC section cooling properly and the RC section warm. I found no airflow through the damper. While inspecting the damper, the unit began to flicker as themFC evap motor began to ramp on and off and the UI began to make a constant beeping noise. I Removed the damper housing and placed the unit in diagnostics and tested the damper. I found the UI digits began to flicker and the damper failed to open/close. I tested the evap motor, condenser motor and compressor and all functioned properly. While in diagnostics, the UI kicked back into normal mode and began to make the constant beeping noise and the unit struggled to come back on. I researched the main control board at the back of the unit and the UI . I advised the customer of my findings and that the unit cannot be repaired without the controls needed. No water connections to the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Lakeway, TX 78734
Kevin
Job Details: 08/30/2022
"Arrived on site and found no ice production, removed icemaker and found fill tube is frozen, cleared it with steamer and attempted to replace icemaker but prescreened part is incorrect. A new icemaker will need to be ordered, picture of model and serial number did not save please retake it.; ordrng 1 W11553255 (Icemaker)"
We serviced a
GE DRYER
Model GFDR485GF1MC
Near Jarrell, TX 76537
Paul
Job Details: 08/30/2022
"Arrived onsite to inspect dryer not powering on when trying to run load. I found that the unit is powering on, but it will not run a drying cycle. I found the correct voltage at the control. I found no voltage leaving the control to the motor or the gas valve. Tested the motor and thermal circuits from the control and found them closed. R/R the control and tested unit. Operational good. Call complete.
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Lakeway, TX 78734
Kevin
Job Details: 08/30/2022
"Arrived on site and replaced door panel, handle will now attached properly, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/30/2022
Arrived onsite for dishwasher that is leaking. Upon arrival I ran a diagnostics cycle and during the test I found that the unit was producing large amount of suds even without adding detergent which would lead to a leak. Upon further inspection I found no leaks but I did perform Service Pointer #: W11540964. And advised customer to use les detergent because he prerinses his dishes and the detergent he uses is a concentrated (x3) detergent. No leaks job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Jarrell, TX 76537
David Z
Job Details: 08/30/2022
Arrived on site to diagnose dishwasher with lower spray arm issue. Found spray arm had come disconnected and landed on the heating element and melted. Replaced with new lower spray arm. Unit now working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Austin, TX 78704
Scott
Job Details: 08/30/2022
"Arrived on site for ui console cracked on left side . Talked with builder on site . Replaced ui ran diagnostics, all checked normal. No lint build up at time of service. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan M
Job Details: 08/30/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Plug the unit in and tested the unit. Found the unit heating and operating as designed. The customer advised that they assumed the issue was within the customers home as this was tested at a Rent-A-Center. I advised the customer that the issue was most likely with the electrical supply going to the unit in the customers home. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Dripping Springs, TX 78620
Luis
Job Details: 08/30/2022
"Arrived on site for no ice and dispenser issues. Found defective water paddle tested paddle failed ran measure fill passed,checked icemaker,icemaker constantly running through a cycle and not filling with water unit will need the updated icemaker kit and water paddle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, TX 76549
Tyler
Job Details: 08/30/2022
Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival recovered 5.5oz of refrigerant and installed new ss equipment. Recharged system with 5.5oz of refrigerant and found no leaks in system. Found compressor could run as designed with no failures. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Buda, TX 78610
Matthew
Job Details: 08/30/2022
Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found bin full of ice. Ran harvest and fill test and all are functioning. Batch in tray harvested without issue. Power cycled unit to insure no glitch or intermittency. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Austin, TX 78704
Matthew
Job Details: 08/30/2022
Arrived onsite for wall oven automatically going into cool down mode when sitting idle. Upon arrival inspected unit. Pulled unit and disassembled. Ohmed sensor and was fine. Checked connections at control and were good. Noticed while back panel was off the issue stopped. When putting the panel back on the fan kicked on again. Appears harness to sensor is disrupted. Will order sensor and harness. Office to reschedule.; ordrng 1 W11598120 (Sensor) and 1 W11245670 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Vincent
Job Details: 08/30/2022
"Arrived on site for refrigerator making noises, inspected unit and work area. CX explained it was rattling loud from day one. I pulled unit out and gained access to removed the compressor cover. I found the evaporator cover pushed up against it rattling and used padding, fix it and then reassembled to level unit properly. No more loud noises where observed. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Austin, TX 78724
Joe Z
Job Details: 08/30/2022
"Arrived onsite for Cancel button does not work. Upon arrival,test unit and cancel button is not responding. Need to replace control. Replaced control and test unit. Unit now operates correctly. Job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Manchaca, TX 78652
Kevin
Job Details: 08/30/2022
"Arrived on site and inspected dryer, customer has a recording of dryer making a noise while running. Disassemble dryer and did not see any issues there is nothing wrong with blower wheel or motor assembly at this time. Sent short videos to KB/service management. As a reassembling started dryer on the time cycle net is running normally and quietly, could not duplicate customers experience during service call, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/30/2022
Arrived on site for a washing machine that is making a gurgling sound during the spin cycle. Inspected unit and work area. The customer advised that the unit does not make abnormal sound when the unit just spins but only when the drain pump is engaged. Test of the unit and manual diagnostics And an auto test in the unit ran as designed. Checked underneath the unit and did find some rubber marks from the belt. Went ahead and replace the belt but did advise the customer that the gargling sound that is running from the drain pump is normal operation. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Kimo
Job Details: 08/30/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new rails and tested unit and found unit operating as designed job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Elgin, TX 78621
Joe Z
Job Details: 08/30/2022
"Arrived onsite for My dryer will not dry my clothes it only blows cold air. Upon arrival checked polarity at block and is correct. Ran diagnostics and got error code F1E1 control fault, no voltage at heater. Inspected heater, cutoff, and fuse and all are good. Test control and got 240 with call for heat to the heater. Need to replace harness and control. Ordering harness, control, and heater. Office to reschedule ; ordrng 1 W11525996 (Control) and 1 W11164044 (Harness) and 1 WP3387747 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Scott
Job Details: 08/30/2022
Arrived on site for fridge building up ice . Found ice building up on diffuser . Found door in diffuser stuck open . Ordering diffuser. No water leaks detected at time of service. Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Scott
Job Details: 08/30/2022
"Arrived on site for back burners not heating . Found no voltage to burners . Called tech line test from element ,harness and control. We found control had failed . Ordering control. Call to set return visit . Sr 7734481129 ; ordrng 1 W10806890 (Contol)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78633
Gerry C
Job Details: 08/30/2022
"Arrived to inspect door closing issue. I found considerable gapping within the lower left corner of the FC door area and resultant frost within the ice dispenser chute. I filled the gapping with silicone and then squared the chassis and leveled. The unit operated as designed, no leaks observed during service."
We serviced a
MAGIC CHEF REFRIGERATOR
Model MCBR440W
Near Georgetown, TX 78628
Paul
Job Details: 08/30/2022
Arrived onsite to Evacuate Refrigerant from refrigerator.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78703
Scott
Job Details: 08/30/2022
Add onArrived on site for element replacement . Customer complained of unit leaking . Found valve leaking and over filling tub. Ordering valve ; ordrng 1 W11434044 (Valve)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Georgetown, TX 78633
Gerry C
Job Details: 08/30/2022
"During removal of the unit for cooktop service, I found the chassis and outer covering missing a significant amount of screws and I replaced them. Many of the other panel securing hardware was loose and the unit had rattles and tightening the hardware corrected the issues. Operational test good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Andice, TX 78628
Gerry C
Job Details: 08/30/2022
MR Arrived on site for burner not staying ignited. On inspection of the unit saw that the dual burner was turning off when going between the high burners and the simmer burner.Found the burner orifice was 169 and 69. Tech sheet shows that the orifice are to be 180 and 57. Order parts. ; ordrng 1 W10676661 (Orifice) and 1 W11246817 (Dual valve)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manchaca, TX 78652
Kevin
Job Details: 08/30/2022
"Customer experienced washer running for two hours straight without stopping. did not find any saved error codes. Inspected blower assembly and found harness to capacitor is loose and corrected this. Ran a diagnostic cycle and everything is working properly. No further repair is required at this time, job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78735
Kevin
Job Details: 08/30/2022
"Arrived on site and found washer is sitting on a patio and does not have any available hook ups. Customer was able to provide power and said their complaint is that the washer does not move. Found washer will agitate but motor and cam have dropped, took pictures. when set into a spin cycle motor will not move at all And just makes noise. Send videos to KB/service management. job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76542
Tyler
Job Details: 08/30/2022
Arrived on site for washer not allowing ui functionality and showing f6E1 in diagnostics. Upon arrival confirmed issue and found no failure in ACU. Found ui failing to response and no sound being emitted. Replaced ui and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76542
David Z
Job Details: 08/30/2022
Arrived on site to install new FC harness to resolve damaged pin. Installed harness and powered unit on. Customer will followup if defrost issue returns. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Marion, TX 78124
Andrey
Job Details: 08/30/2022
"Arrived on site to test for lid lock flashing, tested unit found sensing flashing, cycled power but control is stuck in sensing mode, replaced control, tested unit unit now functioning properly, advised customer if any issues arise to always look in owners manual for proper operating procedures, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Hutto, TX 78634
Wesley
Job Details: 08/30/2022
Arrived onsite and installed the ui for ongoing temp issue following the replacement of the baffle. All checks good at time service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Wesley
Job Details: 08/30/2022
Arrived onsite and repaired washer with sticking cam by replacing the cam and the actuator. Unit is now operating as designed. Advised customer on repair. All else checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/30/2022
Arrived on site for a washing machine that will not lock the lid. Inspected unit and work area. The customer advised the lead does not even show that its closed even though the ladies closed. Did confirm the customers complaint and found one of the switches inside the latch stuck inside the latch assembly and would not push back out. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78717
Vincent
Job Details: 08/30/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was doors not leveled. I leveled unit and its now. Installed as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, TX 78754
Joe Z
Job Details: 08/30/2022
Arrived onsite for icemaker leaking. Upon arrival ran harvest test and found water leaking from hose at water valve. The hose is not ecure. Secured the hose and test unit. Unit now fills correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Round Rock, TX 78664
Wesley
Job Details: 08/30/2022
Arrived onsite for freezer side walls generating some heat. Observed concern. Found unit operating as designed. Provided customer instruct on design. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78731
Luis
Job Details: 08/30/2022
"Arrived on site for unit not defrosting. Thermistors have been replace,ohmed heater good reading,checked continuity on neutral thermal fuse passed,checked power/brown wire thermal fuse no continuity diagnosed unit will need a new harness assembly. ; ordrng 1 W11609822 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near San Marcos, TX 78666
Andrey
Job Details: 08/30/2022
"Arrived on site to test unit for frost buildup, customer stated that the unit was thawed out twice already and it its doing the same thing, put unit into diagnostics and found heater is not engaging, will need thermistor and control box replaced to fix issue, ordering parts, office to reschedule ; ordrng 1 W11546690 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Del Valle, TX 78617
Joe Z
Job Details: 08/30/2022
"Arrived onsite for IM still not working/not cooling at all. Upon arrival inspected unit and unit is hot in both boxes. Compressor is running and pulling .57 amps and is only warm to the touch. Connected gauges and got 135 on high side and negative on the low. Contacted service management about my findings. There is a restriction in the line. Need sealed system repair. Ordering compressor, evaporator, uV drier, and access valve. Office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Killeen, TX 76549
Tyler
Job Details: 08/30/2022
"Arrived on site for washer not cycling correctly. Upon arrival confirmed issue and found unit in continuous flood mode and not switching over. Found when all loads removed from control, that ACU would still send 120 from ACU connector to pump. Found following error codes in diagnostics F8E3, F9E1, F2E1, F1E2, F0E9. Found failures in stator, ACU, and lower harness Lower harness (W11568984), main control (W11419171), stator (W10897050).
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Killeen, TX 76542
Tyler
Job Details: 08/30/2022
Arrived on site for dryer not heating or advancing timer. Upon arrival confirmed complaint. Found element and other heating hardware functioning within manufacturing specs. I then found power outlet failing to send proper 240 v and instead only sending 96 to dryer over all. I formed customer er they would need an electrician to repair outlet and dryer would then be ready for use. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78734
Kevin
Job Details: 08/30/2022
"Arrived on site and inspected refrigerator and found when icemaker is filled some water misses tray, took pictures. replaced icemaker and attempted to redirect water flow. If issue continues will need a new water fill tube for icemaker, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Dripping Springs, TX 78620
Luis
Job Details: 08/30/2022
"Arrived on site for no ice. Ran diagnostics icemaker passed harvest ran thermistor test passed,ran fill test failed no water entering incemaker,removed water line connection at door diagnosed a frozen line due to a defective fill tube heater. Unit will need a new freezer door
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leander, TX 78641
Lou
Job Details: 08/30/2022
"Arrived on site to inspect microwave not heating. I reviewed previous techs notes and the unit was supposed to be cleaned and the manufacturer wasnt covering the cost of repairs due to the excessive amounts of oils that caused the failures. Upon further inspection, I found cooking oil dripping from the bottom cover and cooking oils on the cabinets and puddled in between the cabinets and top of unit. I advised the customer that the manufacturer will not cover the cost of repairs due to the excessive amount of oils on the unit. Customer advised that they have cleaned the unit to their liking. I advised that the excessive oils is not acceptable as it can ruin the functioning parts of the unit. I attempted to explain wha the previous tech reported in his notes and advised the unit would need to be professionally cleaned before we can service. Customer advised that their inspector told them the unit is not installed correctly. I inspected the installation and found the unit within specifications of the manufacturers installations. I provided the customer with the manufacturer SR numbers and recommended that they contact customer service and have them contact our office at the same time to discuss service on this unit. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
Vincent
Job Details: 08/30/2022
"Arrived on site for dishwasher, inspected unit and work area. Entered in diagnostics and found stored error codes 4-3, 7-1, 5-2, I then ran a diagnostics cycle and found no motor feedback. Tested voltage coming from control and had 120v but nothing. I then inspected to make sure motor connector was connected and was good. Im ordering a control to fix dishwasher. CX rescheduled to return on 09/05/22 AM. No leaks observed during service.; ordrng 1 W10906426 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Austin, TX 78738
Luis
Job Details: 08/30/2022
"Arrived on site for weak water flow. Tested dispenser weak flow installed by pass same issue,by passed filter head assembly weak flow diagnosed unit will need a water valve that is in the compressor compartment. ordrng 1 WPW10498990 (Water valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78703
Scott
Job Details: 08/30/2022
"Arrived on site ,replaced element .ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Joe Z
Job Details: 08/30/2022
Arrived onsite for leaking water from icemaker. Upon arrival found entire bottom of freezer covered in ice. Found fill tube on outside of ice maker at rear. Reinstalled fill tube and test unit . Unit now fills correctly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
David S
Job Details: 08/30/2022
Arrived on site to install a new heating element. I inspected the unit and work area. I verified the model and serial number fall in range for service pointer W11540964. I installed a new heating element according to the service pointer. I reinstalled the dishwasher and tested it. It is working as designed. No water leaks present. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 08/30/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested temperatures RC 61? FC 13?. Found ice build up in the refrigerator evaporator. Tested the defrost in the freezer and its operating as it should. To complete repairs it would need the UI board, evap fan harness and support and shims for drip pan. No leaks where observed during service. ; ordrng 1 WPW10389152 (Support) and 2 Shims (Shims)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMK03
Near Austin, TX 78738
Kevin
Job Details: 08/30/2022
"Arrived on site, ice dispenser pad Ordered by previous technician did not arrive. Checked original pad with meter and it shows to be closing when pad is pressed. Attached motor ordered by previous technician and it did not activate when pad is pressed. Ice dispenser motor also does not run. Spoke with CS issue is likely high-voltage control board Not sending power to UI control board, high-voltage control board is to be ordered as a new part, Customer may attempt to find high-voltage control board through an outside source if so only would be relevant to install it. Would also bring back user interface control to ensure repair. job complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Cedar Park, TX 78613
Kimo
Job Details: 08/30/2022
Arrived onsite for a dryer that is not heating. Upon inspection I found that CYCLING THERMOSTAT connector was loos I corrected this and tested unit and found unit operating as designed. Job complete.
We serviced a
HOTPOINT RANGE
Model RGA520EW4WH
Near Austin, TX 78701
Matthew
Job Details: 08/30/2022
Arrived onsite for oven not igniting. Upon arrival customer stated tenant notified that unit seemed to be working now. Tested all burners and oven and could not duplicate the issue. Tested oven multiple times and worked each time.
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Austin, TX 78703
Scott
Job Details: 08/30/2022
"Arrived on site for check vent light staying on . Dryer was moved to another unit . Ran diagnostics, restricted error code . Ran both air flow and temp tests . Both passed . Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waco, TX 76705
Jonathan M
Job Details: 08/30/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. I can bring to the customers model and serial tag were within the range of the service pointer. Replaced the heating element in tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Temple, TX 76502
David Z
Job Details: 08/30/2022
"Arrived on site to follow up on refrigerator that has barely made ice since last visit. Checked temps and found RC will not drop bepow 40, and FC at 6.4 degrees. Heard unit cycle, but was not able to fill. Valve hums, but doesnt fill. Checked resistence of fill tube heater and found 1600 ohms. Ordering fill tube heater, valve, and control due to frozen full tube. Office to schedule. Customer only available Tues / Thursdays. ; ordrng 1 WPW10554299 (Fill Tube Heater) and 1 WPW10341329 (Dual valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lorena, TX 76655
Jonathan M
Job Details: 08/30/2022
"Arrived on site for a washing machine that is making sounds as the unit agitates and Spinz. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test and found the unit making very abnormal sounds during span and agitation. During the spin cycle, found the unit making sounds like an airplane taking off. Went to remove the rotor from underneath the washer and found the rotor completely stuck and leaking oil everywhere. Attempted to pry the rotor off after removing the bolt but only got the rotor stuck even more. Attempted to remove the agitator and had the same issue with the agitator sliding a quarter of an inch upward but then completely stopping and not allowing the agitator to come loose even with vice grips. I did advise the customer but they would need a complete rebuild with the agitator, spanner net, basket, tub, filter, gear case, slider, clutch, stator, and rotor. I did advise the customer that a large majority of those parts are under warranty except the basket, tub, and drive motor. The customer advised that they werent sure if they were still under an extended warranty or not but just decided to have us come out anyway to see if the issue was a minor issue.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78730
David S
Job Details: 08/30/2022
"Arrived on site for dishwasher randomly stoping mid cycle. I inspected the unit and work aarea. I ran a diagnostics cycle and found no fault codes. The unit ran through with no issues. I inspected the door and found the left side of the outer panel warped not allowing the door to fully close and latch, letting to door pop open during a cycle. I am order the outer panel to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11505430 (Outter panel.)"
We serviced a
WHIRLPOOL WASHER
Model MHWE300VF00
Near Austin, TX 78729
David S
Job Details: 08/30/2022
Arrived on site for washing machine throw f20 error code. I inspected the unit and work area. I ran a diagnostics cycle and found the valves barely letting water through. I installed the new valve and retested the unit. I found water pressure restored when filling the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78681
Vincent
Job Details: 08/30/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes. I then ran a diagnostics cycle and everything tested good. The only thing I see wrong is that its not on its dedicated power supply. I advised CX to have an electrician to get washer on separate power supply. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Belton, TX 76513
David Z
Job Details: 08/30/2022
Arrived on site to install icemaker and freezer led module to resolve no ice / lights out in unit. Replaced icemaker and LED and power cycled unit. Found error code gone and unit passed cycle test. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 78634
Cliff
Job Details: 08/30/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and dispenser motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRTW2
Near Taylor, TX 76574
Cliff
Job Details: 08/30/2022
"Arrived on site to diagnose an ice machine that is not producing ice properly. Found short in system and replaced control, pump/water level sensor, and transformer. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Paul
Job Details: 08/30/2022
JM: Arrived onsite to inspect range broil not working. Tested amp draw at the element on heating element for broil and got 14.4 amps. The broil is working as designed. Instructed CX that he needs to keep the door closed during broil and not have the door cracked open. Operational test good. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Round Rock, TX 78681
Vincent
Job Details: 08/30/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer still not shutting off on sensor dry. I replaced the control and the ON/OFF relay. Job completed ; ordrng 1 W10853313 (Sensor)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Liberty Hill, TX 78642
Lou
Job Details: 08/30/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit with power, but the control panel display blank and not responding. Cycled the power and tested the thermal fuse and found it bad. I removed and replaced the fuse and cycled power and tested on Bake at 350 degrees. Once unit reached preheat, my temp reading was 357 degrees. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY01
Near Round Rock, TX 78664
Vincent
Job Details: 08/30/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found compressor running, attached my amp clamp and compressor was drawing .76amps. Unit would need a sealed system to be repaired. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Round Rock, TX 78665
Wesley
Job Details: 08/30/2022
Arrived onsite and replaced the icemaker. unit is now operating as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15NLXS1
Near Austin, TX 78735
Luis
Job Details: 08/30/2022
"Arrived on site for no ice. Removed cover found broken grid cutter,ran diagnostics all test passed. Replaced grid cutter,under appliance express 1 year warranty."
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW1
Near Austin, TX 78731
Scott
Job Details: 08/30/2022
"Arrived on site for washer not finishing cycle . Ran diagnostics and found valve failure . no water leaks detected at time of service. Job complete ; ordrng 1 W10853723 (Valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Taylor, TX 76574
Cliff
Job Details: 08/30/2022
Arrived on site to diagnose a refrigerator that is making unusual noise when dispensing water. Found filter head faulty and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Jarrell, TX 76537
Paul
Job Details: 08/30/2022
"JM: Arrived onsite to inspect leaking washer. I ran the washer through a diagnostic wash cycle and no leaks were observed during test. The tub sits a little close to the chassis. Raised legs and leveled the unit. Tested unit, operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Lakeway, TX 78734
Kevin
Job Details: 08/30/2022
"Arrived on site and inspected washer and found valve is leaking. After replacement confirmed washer is no longer leaking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Round Rock, TX 78664
Wesley
Job Details: 08/30/2022
Arrived onsite for defrost issue fully frozen freezer evap. Ordering parts for repair and returning to defrosted refrigerator to repair defrost issue. ; ordrng 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 W11546981 (Heater)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78724
Joe Z
Job Details: 08/30/2022
"Arrived onsite to install previously diagnosed parts. Replaced valve, regulator, and orifice. Test unit and unit now operates as designed"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78717
Vincent
Job Details: 08/30/2022
"Arrived on site for range, inspected unit and work area. Tested unit and found left front burner head not igniting correctly. Found that the burner head was misplaced. Unit is operating as designed. No leaks where observed during service. Job completed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM02
Near Cedar Park, TX 78613
Kimo
Job Details: 08/30/2022
arrived onsite to install previously designed parts. Upon arrival I installed new console and mag. And tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78731
Luis
Job Details: 08/30/2022
Arrived on site for no lights in freezer section. Per service pointer removed defective led module installed updated led module all leds working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Belton, TX 76513
David Z
Job Details: 08/30/2022
Arrived on site to install previously diagnosed drain pump. Tested unit with new drain pump and found all working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78736
Kevin
Job Details: 08/30/2022
"Arrived on site and inspected washer and found the lid is locked and there is water and a load in the tub. Found drain pump is not running. Found previous technicians wiring repair looks good, drain pump is showing 20 ohms. Checked drain pump at control board and it is showing 1.9 ohms, replaced lower harness. After replacement drain pump is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Kevin
Job Details: 08/30/2022
"Arrived on site and set washer into a diagnostic cycle and Did not find any saved error codes, ran diagnostic cycle and it completed properly. Customer has experienced the arc fault breaker tripping to the point where once it Stopped in mid cycle 3-4 times in one day, discussed nuisance tripping on arc fault breakers. Examined bottom of washer and did not see any wiring issues, gear case problems. No further repair is required at this time, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Matthew
Job Details: 08/30/2022
"Arrived onsite for dishwasher making noise when in use. Upon arrival inspected unit. Customer had video of humming noise during wash cycle. Ran diagnostics and found no stored error codes. Ran test cycle and had no issues. Ran express wash and normal wash and could not duplicate any issues. Customer ran cycle selection and could still could not duplicate the issue. Called tech line for assistance on intermittency. Not being able to duplicate the issue does not allow for isolating the problem. If a failure occurred, then it can be addressed. Tech provided SR#7734479557. Unit is Functioning as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Waco, TX 76710
Jonathan M
Job Details: 08/30/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. I can bring to the customers model and serial tag were within the range of the service pointer. Replaced the heating element in tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB835DC3
Near Waco, TX 76705
Jonathan M
Job Details: 08/30/2022
Arrived on site for a dryer that is making noise as the drum turns. Inspected unit and work area. Confirm the customers complaint and disassemble the unit. Found one of the roller stuck in the idler pulley causing the issue. Replaced both roller and a little pulley and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78759
David S
Job Details: 08/30/2022
"Arrived on site for icemaker not producing but the dispenser still works. I inspected the unit and work area. I tested the ice maker harvest and found it cycling. I ran a fill test and found the valve opening but not water being dispensed. I gained access to the fill tube and found it iced over. I tested the fill tube heater and found it open, not heating the fill tube. I am ordering the freezer door to repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11465916 (Freezer door) and 1 WPW10334458 (5/16 to 1/4)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78745
Matthew
Job Details: 08/30/2022
"Arrived onsite for washer not agitating and clothes wrinkled. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran diagnostics cycle and all passed. Ran load with clothes and found supply lines reversed. Lines are colored correctly but supply is incorrect, will need to be switched. Recommended switching lines, suggested some fabric softener and instructed cycle selections. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78746
Scott
Job Details: 08/30/2022
Arrived on site for washer not responding to controls . Got unit in diagnostics after couple tries and power reset . No error codes. Unit kicked out at beginning of spin test. Motor and actuator checked normal. Replaced control. Ran calibration and diagnostics wash tests. Also ran a quick wash for 10-15 . No issues found . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Florence, TX 76527
Paul
Job Details: 08/30/2022
"Arrived onsite to inspect refrigerator not cooling in RC. I tested the temperature of the FC and it was 6? and dropping. I found that the evaporator in the RC was iced up. I tested the RC thermistor, it measured at 4.47 Kohms. I also tested the evaporator thermistor and it was 10.5 Kohms. The evaporator thermistor is way out of range and not reading correctly. I found the software in the GF2 control showing 6.0.0. The control and cover need to be replaced and will be covered per Technical Service Pointer #: W11329116C. I spoke with SC and confirmed this. I explained to the customer that the unit needed to be manually defrosted and went over defrost instructions with Ms. I also explained to mr the issues we see when the evaporator has been encased in ice and causing refrigerant leaks. Will return with the cover and the control. Office to RS.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 08/30/2022
"Arrived on site for water leaking. Diagnosed icemaker over filling,replaced icemaker ran harvest test passed,ran fill test passed water no longer over filling icemaker tray"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Coupland, TX 78615
Cliff
Job Details: 08/30/2022
Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Jarrell, TX 76537
David Z
Job Details: 08/30/2022
"Arrived on site to diagnose dryer that is providing no heat. On arrival customer informed me it takes 3 cycles to dry clothes. Ran unit and found it is heating, but not venting. Looked behind unit and could see lint all over from clogged ducting. Customer advised they need to have their vents cleaned, or have the builder check to make sure vent isn't crushed in the walls. Customer advised next visit we would need to charge if the vents are not cleared. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 78634
Cliff
Job Details: 08/30/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by torn door seal and possibly control miscommunication. Control kit and rt side rc door gasket will need to be replaced to complete repairs. Return date set for 9/5. Customer will thaw unit prior to service and has signed waiver. ; ordrng 1 W10917313 (Gasket)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Taylor, TX 76574
Cliff
Job Details: 08/30/2022
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS00
Near Austin, TX 78759
David S
Job Details: 08/30/2022
"Arrived on site for microwave making a grinding noise. I inspected the unit and work area. The customer stated she was using an aluminum tray that was microwave safe. I tested the unit with a cup of water and found it heating. I pulled the unit out and inspected the magnetron, capacitor, diode and wave guide. All look in good condition and no signs of a short. I advised the customer to not use the aluminum trays in the microwave any more. Job complete."