Service History 343

Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for washer stuck in draining . Ran diagnostics got 6-2 , 8-3,8-2 errors . Connections on control and UI are good . Found a lot of suds in unit and soap build up . Getting normal water flow . Pressure hose and trap looked good . Blew out pressure hose . Instructed customer on proper soap usage and to keep up with proper cleaning of unit . No water leaks detected at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
COOKTOP JENN-AIR JGCP436HM00 Arrived on job to replace burner head and ORIFFS. After replacement test operation and found flames too high adjusted simmer setting.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer no water/fill. Upon further inspection, i placed the unit in diagnostics showing no error codes. Continued with testing and found t valve remaining open after the unit has completed testing and water continues to flow into the basket.
Near Cedar Park, TX 78613
David S
Job Details: 02/24/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived on site for ice machine not working. I found the ice machine working and producing ice. I spoke to the customer and they stated that when it stops working they power cycle it and its works again for a while. I checked all thermistors and found them in range. I ran a diagnostics cycle and found all components activating. I am ordering a control to complete the repair. The control is intermittently failing and getting reset when they power cycle it..; ordrng 1 W11034363 (Control)
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
OVEN JENN-AIR JJW2830DP01 Arrived on site for double oven Giving customers an F to eat one area code indicating a stuck button on the UI. Upon arrival customers had tried to reset the oven and left it off due to the fact that the power reset was not working properly to reset the oven and then was able to reconnect power and try to attempt entering diagnostics even though the air code immediately popped up and I was successful and confirm that the air code was stored multiple times but no others were present and then disassembled in unit UI from the entire oven after shutting power back off and gave unit five minutes to reset either then reassemble the unit and plug power back on but found after 10 minutes that the UI stuck button was reappearing and I was able to narrow down that the lower oven turning on and off button was the cause of it office will need to reschedule once availability of you I consul is known; ordrng 1 W11236888 (Console)
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL MBF2556KEW "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge not cooling at all. I gained access to the compressor and found it running. I inspected the evaporator and found no frost pattern. I could not hear or feel any refrigerant flow through the cap tube. The unit needs a sealed system. I am ordering the compressor, uv dryer, and evaporator. I am also ordering authorization. The office will reschedule when we have an eta on parts and authorization.; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 12002041 (Evaporator)"
Near Jarrell, TX 76537
Wesley
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived onsite for washer noise. Tested throughly. Tightened rotor to eliminate possibility of noise from loose rotor. All checks good. Unit is now operating as designed. Unable to replicate any other unusual noises, advised customer on repair and findings."
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KBSD608ESS01 "Arrived on site,customer worried about silicone on edges informed customer silicone to to seal metal to liner gaps to prevent air migration normal. Ran diagnostics on unit,unit passed all diagnostics adjusted fresh food door to allow correct seal to cabinet"
Near Lakeway, TX 78738
Luis
Job Details: 02/24/2021
REFRIGERATOR FRIGIDAIRE LGHX2636TF8 "Arrived on site for dispenser ui inoperable. Prev company replaced main control,found dispenser harness not connected to correct location on control harness,connected harness to correct location tested water dispenser unit working as designed"
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 arrived on site to diagnose a dishwasher that is not cleaning. Tested unit and found circulation pump receiving power but not operating. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11087376 (Pump)
Near Bastrop, TX 78602
Scott
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for now water or ice . Found filter head failed . Replaced filter housing . Unit is now dispensing water . No water leaks detected at time of service. Job complete
Near Austin, TX 78727
David Z
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to follow up on washer making noise. Ran unit several times and could not recreate. Customer had several videos of unit making noise, but could not duplicate issue. Ran unit through several diagnostic cycles and found no issues. Ran unit with a full load through a cycle, and through several drain and spins. Unit was not making any weird noises. Called tech line and talked to Andy who could not document to due to software issues. Since unit is not making any verifiable noises or issues, any heavy repair is not recommended. Unit can continue to run until issue is verifiable, but no repair is recommended until we can find an issue. Gearcase is not leaking, no belt slippage found. All appears to be working as designed. Customer will follow up with additional videos when able. Call complete."
Near San Marcos, TX 78666
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to test unit for no ice production. Upon arrival found ice bin with about 3 harvests worth of ice. Ice maker had ice. Ran diagnostics and ice maker ran harvest as designed. Fill tube heater tested good. No stored error codes in test mode 56. Water pressure was good. Found from time to time customer has noticed dispenser flap not fully shut causing ice to melt and preventing ice from producing. Motor and flap all checked good. No gaps in rear wall gasket. No gaps in door ice maker gasket. Told customer to keep an eye on dispenser flap as possible obstruction may be preventing flap from closing fully.
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW1/NOT CONFI Arrived on site for washer not turning on.
Near Austin, TX 78723
Matthew
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer making loud noise during agitation and spin. Put unit in diagnostics and noise was apparent. Accessed underneath unit and inspected splutch assembly. During inspection found oil leaks. Replaced gearcase and splutch assembly. Reassembled unit and tested but unit still had noise issues. Called tech line for assistance. Tech line recommended replacing the motor and belt. Had motor on hand, replaced it. Will need belt replaced SR#7730090680. If noise persist call tech line. Office to reschedule. ; ordrng 1 W11239857 (belt)"
Near Bastrop, TX 78602
Scott
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for right hinge broken . Replaced both hinges with hinge kit . Job complete .
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a lot of noise and banging around about spending the close out all the way. Upon arrival and entering diagnostics I found that the main control had three error codes stored indicating a little lock issue a long drain as well as an off-balance load upon further inspection of the unit in diagnostic testing I found the little lock was functioning as designed and cannot find any reason why thelid lock error code had appeared I did however find that the drain pump was taking much longer to drain out than it shouldve been which would lead to an over amount of water weight during spin another settings that would cause a unit to bang around I then replace the drain pumpAnd retested unit and found unit drained out much faster in the time designated and unit no longer had a banging around motion during spin there also no leaks before during or after repair and I did recommended the customer to go ahead and use it at this point to ver
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for dead microwave . Out let has power . Fuse on filter board is good . Getting voltage to control . Will need to replace control. Call to set return .; saved tckt
Near Austin, TX 78724
Matthew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for refrigerator leaking when water dispenser was in use. Upon inspection found split in water line. Replaced line, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for cooling complaint. Unit shutting itself off customer has to disconnect power from unit to get unit to start cooling again diagnosed unit will need the high voltage control(main); ordrng 1 W10843055 (Control)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting, replaced pump and all functions returned. Checked for leaks and found none. Complete"
Near Hewitt, TX 76643
Jonathan M
Job Details: 02/24/2021
DISHWASHER GE GLD6964R10SS
Near Austin, TX 78738
Richard
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived onsite for the dishwasher not washing. Replaced sump and pump and dishwasher tested good and no leaks detected complete.
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5300SQ3 Arrived on site for washer leaking water upon arrival customer stated that they noticed the washer would leak in between the switching of filling to agitation mode. Upon arrival I found that the unit was full of water and did not finish out a complete cycle because customers worried it would continue leaking more so they wanted to make sure that we could double check or anything is changed I was able to run a drain and spin cycle and verify that there are no leaks occurring from the drain pump or any other hardware on the washer during that cycle I then reset the machine and restarted from the beginning and ran a few different test back to back unfortunately I was never able to get a issue or leak occurring at any point during diagnosis but when I disassemble the unit further and verified the integrity internally of the drain pump and other hardware I found that there was prior Rustines showing that the drain pump had leak at one point or another recently an
Near Belton, TX 76513
Jonathan M
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW7500GW "Arrived on site for a washing machine that was adding time to a cycle. Inspected unit and work area. Customer advised they ran a heavy load and during that load, the unit kept adding time to their cycle and not finishing. She advised that they tried to power off the unit and the light kept flashing. They then unplugged the unit for a minute and plugged it back in and were able to run a drain and spin to finish out the cycle. She advised that she ran a smaller lug there after and the unit seem to work just fine. She just wanted to make sure that there was no other issues with her unit. Placed unit in service diagnostics and found an F2 E1 (UI stuck key) error code. Ran the unit through an auto test and the unit ran as designed. I advised the customer that this can happen with off-balance load issues or oversuds issues. Unit is working as designed. Call complete."
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite and found power block burnt out. Ordering power block and harness to repair. Attempted repair but it did not have sufficient wiring capacity for the amperage and burnt out again during test. ; ordrng 1 WPW10245259 (Power block) and 1 W11416047 (Harness)
Near Austin, TX 78739
Kevin
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found it is running but wash pressure is weak, a new wash motor is needed to complete repair. No water leaks detected at time of service,job complete"
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/24/2021
RANGE MAYTAG MES8800FZ2 Arrived on site to diagnose a range with an oven that will not turn off. Tested unit and found relay on control not opening consistently when cancelling bake cycle. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and found unit operating with tripping breaker intermittently and no hi loop installed. Installed a hi loop. Unit is now operating as designed. Advised customer on repair. Advised breaker incompatibility. All checks good.
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
WASHER MAYTAG MVWC465HW2 "Arrived onsite for failed gearcase and oil related issues and replaced the gearcase, motor, capacitor and actuator. All checks good. Advised customer on repair."
Near Waco, TX 76708
Jonathan M
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG770H0FZ0 Arrived on site for a range that has a browning element that just clicks and does not ignite and has surface burners that aren’t all the same size. Inspected unit and work area. Customer advised that they were advised the burners are working like they should but that they just weren’t sure if they were supposed to I’ll cook at the same frequency. I did advise them that bigger burners even on a low setting will cook faster than smaller burners on a low setting. Advised just due to the size and the non-flame that they were not gonna cook evenly. Tested the unit with the broiling element and found the igniter trying to ignite but not igniting. Replaced the boiling igniter and tested unit. Unit ignited and is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door trim issues. Upon further inspection, I found the oven door trim had popped off on the right side. I contacted techline and spoke to Robert and advised of my findings and previous repairs. Robert advised the replace the outer door glass/trim and provided SR#7730089373. I am ordering the outer door glass, nameplate and per service pointer #W10917778, ordering the insulation. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 WPW10481433 (Nameplate) and 1 W11176456 (Door trim) and 1 W11025151 (Insulation)"
Near Waco, TX 76708
Jonathan M
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for a refrigerator that has a band that is broken. Inspected unit and work area. Found their upper freezer been warped not allowing the front attachment to clip in properly or work properly. Replaced been and tested unit. Unit is now working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5FHEXNT00 Arrived on site and inspected refrigerator grinding noises.Confirmed the complaint and found the condenser motor shaft was defective causing the malfunction and noises.R&R and unit began operating as designed to customers satisfaction.Job complete
Near Killeen, TX 76549
Al
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5FHEXTQ00 Arrived on site and inspected side by side refrigerator not coming on.The unit is inside the garage and customer advised the issues occurred during the recent winter storm.The unit turned itself off due to the extremely cold temperatures inside the garage being 5degrees.I turned the FC control off and then back of and the unit began cooling.No parts needed. Unit working properly now.Job complete
Near Leander, TX 78641
David S
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH53521HZ1 Arrived on site for microwave not powering on. I inspected the unit and work area. I gained access to the fuse and found it blown. I inspected both interlocks and I found the bottom interlock not working. I am ordering both interlocks and th fuse to complete the repair.; ordrng 2 W11197766 (Interlock)s and 1 W10138793 (Fuse)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0JS1 Arrived onsite for oven that wont ignite. Upon inspection I found the the bake ignitor would not spark during preheat. I found voltage being constantly fed to the ignitor. I replaced the module for the bake and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
Near Killeen, TX 76541
Al
Job Details: 02/24/2021
WASHER MAYTAG MVWB865GW Arrived on site and inspected washer off balance issues.Ran diagnostics and found the suspension rods were defective.R&R all 4.Reassembled and unit tested without wobbling during spin cycle.Job complete
Near Austin, TX 78705
Jacob
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived onsite for unit having a power issue. Asked tenant how many times the unit had a power issue, the tenant said only once. Checked the unit. Could not find any current issues with the unit, and could not replicate the power issue. No issues at this time. Job complete"
Near Lakeway, TX 78738
Robert
Job Details: 02/23/2021
COOKTOP GE 12345 Arrived on job for complaints of burner not lighting properly. Found the igniter out f place causing spark to be weak. Corrected placement of igniter and test.
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher door not closing properly. Upon arrival found unit door was installed on angle. Causing door to get caught on right side. Adjusted door. Tested unit door. Unit door is now operating as designed. Job Completed.
Near Austin, TX 78717
Justin
Job Details: 02/23/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven not keeping time. Upon further inspection I found WiFi was not able to be connected and was causing the time to incrementally increase. I installed a new control and issue was resolved. I advised customer to always keep connected to WiFi and if she had any future issue to call the WiFi team. I gave her the phone number for this. Unit now working as designed. Call complete.
Near Georgetown, TX 78628
Tommy
Job Details: 02/23/2021
n/a
Near Austin, TX 78704
Jacob
Job Details: 02/23/2021
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for unit having a damaged block. When looked at terminal block. Found that the wires from the plug were not hooked up to the terminal block. Replaced screws to hook up wires to terminal block. Checked for power. Unit was getting 210v. Also saw that the one of prongs on the plug is bent and need to get replaced. No other issues at this time. Could not test water as no other connection’s were attached to the unit. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking issues, upon inspection found the gasket worn, replaced gasket and tested. No problems found. Complete"
Near Austin, TX 78737
Kevin
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site I sound ice pen is not sitting properly. Found ice around shaft to motor and after clearing it ice will dispense properly. Also found left door Ben is broken and right hand fresh food door gasket is tearing will need to bring back both to complete repair; ordrng 1 W10846057 (Gasket) and 1 W10846358 (Door bin)
Near Cedar Park, TX 78613
Justin
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for visibly broken parts. Upon further inspection I found broken adjusters and stoppers. Replaced both parts and unit is now working as designed. Call complete.
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site for microwave not having power. Customer stated before it lost power that the door would read open when closed. Inspected unit and work area. Gained access to 20 amp fuse and tested fuse and found opened. Tested door switches operation. Found service pointer W11245251 that calls for door switch replacement with kit. Found no ETA on parts. Office to schedule appointment when ETA is available. Replaced fuse for temporary use. ; ordrng 1 W10138793 (FUSE) and 1 W11244490 (DOOR SWITCH KIT)"
Near Austin, TX 78745
Luis
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for cooling complaint. Found freezer door removed from unit,power disconnected and disconnected from water,per leasing agent unit not defrosting,removed evaporator cover checked harness good. Installed freezer door replaced ui and main control."
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for crack in inner door. Replaced the inner door. All checks good. Advised customer on repair.
Near Buda, TX 78610
Robert
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of not draining and door locked. Found latch damaged and code for door latch . Replaced latch and test code remaining and unit not starting. Checked notes and found if latch working properly replace control. ; ordrng 1 W11334214 (CONTROL )
Near Manor, TX 78653
Matthew
Job Details: 02/23/2021
WASHER MAYTAG MVWB765FW3 "Arrived onsite for washer making noise. Upon inspection found stored error code for off balance load. Tested unit and in spin cycle unit was very loud. Removed agitator and inner basket to inspect. Found that splines on basket barring were worn. Will need basket replaced. Ordering Inner basket, gearcase just in case shaft was damaged. Also ordering suspension rods due to off balance loads. Requesting 2 hr for tech to complete repair. Office to reschedule ; ordrng 1 2HR (2HR) and 1 W10811957 (spin basket) and 1 W11130359 (suspension) and 1 W11393685 (GEARCASE )"
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested all parts and components and found no failures with unit at this time. Adjusted temperature settings to improve performance. No water was hooked up to unit at time of service.
Near Leander, TX 78641
David S
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave showing error code f4e4 humidity sensor fault. I inspected the unit and work area. I gained access to the control and tested resistance at p6 I found it open. I removed the microwave from the cabinet and tested the humidity sensor directly. I found good resistance and capacity. I am ordring the sensor harness and returning with the sensor just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W10844417 (Sensor harness)
Near Austin, TX 78731
David Z
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site To install missing handle on dishwasher. Unit had studs, just needed to affix new handle. Attached and retested. Unit is now working as designed. Call complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for CSI No Power - Not Turning On - Combination Wall Oven. Customer said when the power came back on after the storm the oven and microwave power came back on. Placed in diagnostics and F6E4 came up (UI to control communication error). Ordering the UI to install along with the control once it arrives.; ordrng 1 W11297728 (Console UI)
Near Austin, TX 78745
Kevin
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer and found harness on hot water valve is disconnected, after resetting it washer will pass an automatic test cycle and a calibration cycle. Discussed detergent usage and correct loading. Found incoming power is intermittent at outlet, washer is losing power at random and coming back at random,No water leaks detected at time of service, job complete"
Near Austin, TX 78745
Kevin
Job Details: 02/23/2021
WASHER WHIRLPOOL WGD4850HW0 "Arrived on site and inspected dryer and found customer experienced gas smell, at this time it is heating properly and flame looks good, inspected gas line and didnt find any leaking. Dryer is operating properly at this time, job complete"
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
WASHER n/a Arrived onsite and found unit with lo flo error from during freeze. In drain. Reset unit and corrected issue. All checks good.
Near Austin, TX 78752
Scott
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site ,replaced dispenser . Tested unit all checked normal . No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 02/23/2021
DISHWASHER GE GSD4000R00WW Arrived on site to inspect NO POWER for dishwasher.Discovered that AHS was supposed to send and Electrician out due to customers ongoing electrical issues.Advised customer no test could be done properly without electricity.Customer was provided with the office information to call and reschedule if needed after the electrician corrects the issues.Job complete
Near Austin, TX 78744
Kevin
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and inspected microwave and found customer experienced display not showing, display has since started working again.
Near Austin, TX 78744
Kevin
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site and inspected microwave and found light is not turning on, reset connector all control board and it is not working again., Job complete"
Near Austin, TX 78733
Kevin
Job Details: 02/23/2021
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site found customer is experiencing control panel glitching, checked diagnostic cycle and found error code F0E0 which is not on tech sheet. Will need to bring back control board and control panel to correct issue.; ordrng 1 W11478524 (Control panel) and 1 W11498803 (Control board)"
Near Leander, TX 78641
Lou
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes a popping noise. I placed the unit in diagnostics and tested the compressor, fans and damper control. The customer advised that they did not hear the noise in question. They advised the noise comes from the back of the unit. The noise they are describing is the refrigerant circulating through the unit. I advised the customer that the noise is normal. When I tested the damper control, I found the motor windings very loud. No water source connected to the unit and no water leaks observed during service.; ordrng 1 WPW10594330 (Damper control)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/23/2021
REFRIGERATOR GE GSE25ETHCBB "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Turned unit on at UI. Found compressor running and temperature starting to drop. Removed standing water from evaporator drain. All tested good, no water leaks detected.
Near Austin, TX 78702
Jacob
Job Details: 02/23/2021
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for light staying inside of the unit. Tested unit. Found that control needs to be replaced. Need to return with control. Office to reschedule ; O-emld tckt
Near Austin, TX 78724
Scott
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for poor temp in freezer . Customer had recently gone without power for couple days . Unit had defrosted over that time . Did find the building up of frost on right side rail . Did find gap on right side . In talking to customer fan in freezer was making noise .
Near Austin, TX 78702
Jacob
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for unit not powering on. Tested unit. Found no power. Upon further investigation, the black wire in the connector box was not tied together. Tied black wire together. Re tested unit. Unit is working as designed. No leaks at this time. Job complete"
Near Smithville, TX 78957
Matthew
Job Details: 02/23/2021
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven door glass broken. Upon inspection discovered front door glass shattered. Customer stated oven was being used when glass shattered, caused by the heat. Will need front glass assembly replaced (stainless). Office to reschedule.; ordrng 1 W11110283 (glass-door) and 1 W11178521 (nameplate)"
Near Leander, TX 78641
David S
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for ice maker not working. I inspected Ted the unit and work area. I removed the ice maker and found the fill tube heater broken, see pictures. I reassembled the unit and ran an ice maker harvest test, the ice maker failed the test and couldnt find home position. The fill tube heater and the ice maker will need to be replaced. I am returning with the water valve just Incase.. ; O-emld tckt"
Near Buda, TX 78610
Leonardo
Job Details: 02/23/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not getting to temp. Found bad igniter test unit and unit test good job complete.
Near Buda, TX 78610
Leonardo
Job Details: 02/23/2021
RANGE WHIRLPOOL WFG550S0HZ1
Near Leander, TX 78641
Lou
Job Details: 02/23/2021
OVEN WHIRLPOOL KODE300ESS01 "Arrived on site to inspect wall oven control panel issues. Upon further inspection, customer advised that the unit power went out during a self cleaning cycle. Removed the control panel and tested the thermal fuse and found it bad. ; ordrng 1 WPW10545291 (Fuse) and 1 WP4449751 (Thermostat) and 1 CNOTE (LSO FOR TRAINING)"
Near Smithville, TX 78957
Matthew
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for dishwasher blinking lights. Upon inspection found unit was non responsive and constantly going into a drain cycle. Was able to get into diagnostics and found error code for overfill. Water had gotten into overfill tray causing sensor to trigger. Cleared water and reset unit. Ran diagnostics and this time all passed. Ran regular cycle and did not have any issues. Unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH53521HZ5 Arrived on site to test unit for no power. Test unit and found outlet giving 123v. Test fuse and fuse was good. Found bad control board and display board. Ordering new board and display board office to reschedule. ; ordrng 1 W11467778 (Control board) and 1 W11192682 (Display board) and 1 W10864742 (Cavity thermostat)
Near Austin, TX 78748
Luis
Job Details: 02/23/2021
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for no water at dispenser. Tested dispenser no water,checked voltage at harness good reading 120vac diagnosed a defective valve,replaced water valve,tested dispenser unit working as designed."
Near Austin, TX 78748
Leonardo
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to test unit for unit sparking. Test unit and found nut to mounting screw was stuck to convection fan. Removed nut and found bad fuse. Will reschedule to come back with fuse to get unit running office to reschedule. ; O-emld tckt
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for dryer squeak. Unit had a rubbing sound once per rotation of drum. Lubricated drum track to correct issue with rubbing sound. Sound corrected. All checks good. Unit is now operating as designed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/23/2021
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed parts. Could not remove the 90 from the original regulator. Will return to install new regulator and manifold to complete the repair. Vacant home. ; O-emld tckt
Near Cedar Creek, TX 78612
Matthew
Job Details: 02/23/2021
REFRIGERATOR GE PSS28KSHBCSS Arrived onsite for plastic fragments in ice. Upon inspection found auger broken in inc bin. Will need to replace. Issues potentially caused by overfill. Will order valve and bring back ice maker. Will need AUTHO. Office to reschedule.; ordrng 1 AUTHO (AUTHO ) and 1 WR17X12883 (bucket and auger asm) and 1 WR57X33326 (WATER VALVE)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/23/2021
REFRIGERATOR GE DFE28JELGDS Arrived on site for water filter light is not turning off even the water filter is new. Customer stated they couldnt get the new filter installed. Found filter head port was not in the correct position to accept a new filter. Moved port all the way to the right side to ensure it would allow a new filter to be installed. New filter went in as designed. Filter filled with water. I purged the new filter to ensure it was ready for the customer to use. No leaks detected. Job completed.
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave vent hood fan making noises and light not working. Inspected unit and work area. Per diagnostics mode and found fault code F8-E5 temp sensor. Removed sensor and measured resistance and found at 20.5 K ohms, within range. Found fan rubbing housing and possibly causing error code. Corrected fan housing and tested fan operation, found no noise and spinning freely. Checked for error and no longer appears. Found failed vent lamp. Replaced lamp (TS). Tested heating operation. All tested good."
Near Buda, TX 78610
Richard
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher door not closing. During testing found that the striker was bent downward. Pulled dishwasher out and straightened out the striker and reinstalled it. Door is closing properly and latching. Complete
Near Austin, TX 78748
Luis
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for cooling issues. Found fresh food section not cooling correctly ran diagnostics found control not regulating temps correct,y in fresh food section,replaced main control and ui control,ran diagnostics all test passed."
Near Kyle, TX 78640
Leonardo
Job Details: 02/23/2021
DISHWASHER KITCHENAID KDFE204KPS0 Arrived on site to test unit for unit not working correctly. Test unit and found water at float. Removed water test unit and unit test good job complete.
Near Austin, TX 78724
Scott
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for fridge still tripping breaker . Customer has unit plugged into outlet next to fridge . Electrician has replaced wiring ,outlet and breaker couple times . Ran diagnostics couldn’t trip outlet . let defrost heater run for till unit kicked out of diagnostics and started up normal operation . Ran amp and voltage test with tech line . Tech again instructed to remove gfi breaker and replace with normal breaker . Sr # 7729417858No water leaks detected at time of service. Job complete ."
Near Del Valle, TX 78617
Matthew
Job Details: 02/23/2021
REFRIGERATOR FRIGIDAIRE FFSS2314QS7A "Arrived onsite for refrigerator section not cooling properly. Upon inspection found control reading HI on refrigerator section. Temperature approximately 52 degrees. Ran diagnostics and found error in Air damper test. Will need to replaced. Customer also complained about only getting crushed ice and not cubed. Ordering ice bin and solenoid. Not switching between crushed and cubed. Also, unit is intermittently having a frozen water dispenser line issue. Adjusted temperature to monitor and recommended cleaning condenser coils. ; ordrng 1 241675704 (solenoid assy) and 1 241860803 (ice container asm) and 1 242303001 (damper assy)"
Near Buda, TX 78610
Richard
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher door not closing. During testing found that the striker was bent downward. Pulled dishwasher out and straightened out the striker and reinstalled it. Door is closing properly and latching. Complete
Near Austin, TX 78734
Robert
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on job for complaints of low water and no ice dispenser. Found valve dispenser for fountain side low but ice maker good will order valve. Ice container broken will need to replace container. ; ordrng 1 W10769145 (ice-contnr) and 1 WPW10159842 (valve-inlt)
Near New Braunfels, TX 78130
Noah D
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect fridge for not making ice, upon inspection found mold full of ice but no harvesting, video called SW and found no issues, spoke with Techline Sr # 7729738195 and was told to order UI again. Office to reschedule ; ordrng 1 W11124259 (UI)"
Near Round Rock, TX 78664
Kayman
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with lights out on the FC and RC. Upon inspection I found the FC module dead and the RC light dim and flickering.
Near San Marcos, TX 78666
Noah D
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for not spinning correctly. Upon inspection found a resistance while spinning, removed rotor and resistance stopped, replaced stator, rotor and control due to continued resistance, all functions returned. Complete"
Near Austin, TX 78745
Kevin
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site and inspected refrigerator and found no frost pattern, all fans are running, took one picture. Inspected compressor and found it is getting voltage and is slightly warm to the touch. Compressor and evaporator will need to be replaced, .; ordrng 1 W10779331 (Compressor) and 1 WPW10239732 (Evaporator) and 1 W10143759 (Dye drier) and 1 Wpsav-4 (Process stub) and 1 WPW10226427 (Control) and 1 WPW10743957 (Control)"
Near Austin, TX 78741
Kevin
Job Details: 02/23/2021
WASHER AMANA NTW4516FW3 "Arrived on site and found squealing noise during spin cycle. Inspected gearcase assembly and did not see any obvious issues, took one picture. Removed belt and inspected cam kit and did not see any problems. Reset belt and used diagnostic cycle again to spin washer and noise has stopped.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite to install previously diagnosed parts. I installed the micro control and tested the unit. The unit is working as designed at this time. Job complete.
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite and replaced gearcase. Tested suspension and found it to be taught with no bounce indicating it is still strong and good. Calibrated unit. All checks good.
Near Austin, TX 78729
David Z
Job Details: 02/23/2021
DRYER AMANA NED5800HW0 "Arrived on site to diagnose dryer that is taking an extended period of time to dry clothes. Ran unit and checked for heat. Unit had no heat at first. Checked airflow and verified low airflow, apartment will need to clean vents. Checked voltage at terminal block and found L1 loose. Tightened all connections and retested. Unit is now heating as designed. Advised customer to have apartments to clean vents. All is working as designed. Call complete."
Near Austin, TX 78759
David Z
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for refrigerator not cooling at all. Checked unit and only thing working was lights. Control just displayed dashes. Tried to put in program mode and did not respond. Replaced control and programmed. Tested unit and compressor came on and unit is cooling. Call complete.
Near Killeen, TX 76542
Al
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and inspected lighting issues.Discovered the freezer and top refrigerator lights are out.Unit will require the modules that have not arrived W10695459 to complete the repair.Office to schedule return services due to part availability Needs more work ; O-emld tckt