Arrived on site for range not turning on. Upon arrival confirmed issue and found no power to unit and breaker tripped. After further disassembly I found broil element harness had made contact with chassis frame. Required harness connection and found unit could work as designed with no failures. Call complete

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f1e1 in diagnostics. Found unit had stable and correctly polarized outlet, and found ACU just randomly stopping. Replaced ACU and reassembled and tested unit, found no leaks and washer working as designed. Call complete"

Arrived on site and installed new spark module and igniter to resolve poorly igniting burner. Tested unit and found drastic improvement in frequency of lighting attempts. Advised customer there are no simple adjustments that we can make to adjust the position of the manifold pipe or valves. Unit working as designed at this time. Repair completed.

Arrived on site to diagnose a microwave that is making unusual noise. Found fan blade out of round and it's rubbing on housing. Replaced fan motor assembly and tested unit. Found all is functioning properly at this time.

Arrived onsite and replaced the modules and display to repair unit with module failure. Now the unit is presenting f63 error and c91 errors. Called techline to report issue and spoke with sterling. Sr#7735792109Assisted with configuring as the error codes were a result of incorrect program being assigned. Programmed correctly and tested function all is operating as designed.

Arrived onsite and found some noise and shaking due to the rotor bolt being loose. Restored by securing bolt. Calibrated and advised customer on repair and use and care. All checks good.

Arrived onsite for refrigerator dented door. Upon arrival inspected unit for damage. Found that unit did not need door replaced. Job complete

Arrived onsite to replace faulty control board. Replaced board and tested. Unit is now functioning properly. Customer will monitor. Job complete

Arrived onsite for oven with long preheat times. Upon arrival inspected unit. Ran bake cycle and did not attempt to ignite. Tried broiler and same. Disassembled and found wiring harness not secured and panel pinching harness. Secured harness. Tested unit and unit is functioning properly. Job complete

"Arrived on site to install previously ordered parts. Replaced right and left housing,both covers,2 positioners, and both adjusters. Top rack now slides in and out correctly . No leaks present at this time. Job complete"

"Arrived on site for not igniting correctly and orange tips on all burners. Upon arrival inspected unit and tips of all burners are yellow and right front burner not igniting properly. Replaced front right burner and test and now igniting properly. As far as the yellow flame tips, inspected all burners and conversion was done. Found that the customer is using a humidifier in the home. Explained that the humidifier changes the air quality causing the yellow tips. No leaks present at this time. Job complete"

"Arrived on site and inspected dishwasher and found noise customer is hearing is wash motor running. Sound is measured at 42-46 db on decibel meter. Explained this is normal and it will happen during the entire cycle and cannot be changed, reported customers experience to tech line dishwasher is operating as intended. Documented with techline, 7735795820"

"Arrived on site and found customer experienced F8E4 error, removed lower kick plate and found water in tray. Removed water and set dishwasher to run on a normal cycle and observed it for 30 min and didnt see any leaking. Customer will continue to monitor operation and if a callback happens all possibilities for leaking should be ordered. Job complete"

"Arrived on site to test unit for not no drain no power, tested unit found it full of water control unresponsive and shorted drain pump, removed all water, replaced control and drain pump, tested unit through diagnostics, all components engaging properly, unit is now functioning as designed, no leaks detected job complete"

Arrived on site and found customer complaint is left fresh fruit door is sometimes left open. Explain to customer that door does not have a self close feature and must be actively close by whoever opens the refrigerator. Both doors should be completely open and completely closed east time refrigerator is accessed. Job complete

"Arrived on site and inspected dryer and found no airflow showing on airflow meter, temperature is good, took pictures. Removed vent hose from rear of dryer and it is full of water, apartment maintenance is not present, But showed apartment resident and informed apartment management on the phone. Vent to the exterior of the building will need to be cleaned/cleared before dryer is used again, job complete"

"Arrived on site to test unit for not making ice, tested unit found ice maker stuck mid cycle and would not respond to diagnostics, replaced ice maker and tested, ice maker is now functioning properly, advised customer to allow 24-48 hours to start ice production, unit is now running as designed no leaks detected job complete"

"Arrived onsite for a refrigerator with a broken mullion and the doors not sealing correctly anymore. I found the center door mullion had come off the upper and lower clips. The mullion was still in good shape but the left door was to low not allowing the mullion to contact the pivot block correctly. I found the right door hinge bent down , the closures worn, and the right door gasket tornrdrng 2 WP12028505AP (Closer)s and 1 W10135097 (CENTER HINGE ASS&-AP PNT)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. The customer advised that they could hear an abnormal noise when the compressor would come on or attempt to turn on. I pulled the unit out and measured amp draw to the compressor and found 9 amps and it was very hot. I cycled power to the unit and heard the start device click and the compressor making an electrical humming noise then shut off. I advised the customer of my findings and per service pointer #W11634348, I am ordering the compressor, UV dye drier and access valve and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2HR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"

"Arrived on site for washer, inspected unit and work area. Customer complaint was washer leaking.. Replaced valve and tested. Unit is now operating as designed. Advised CX to replace water lines due to the age.

"Arrived onsite for a refrigerator that is not cooling. Upon inspection I found temps at 69* in rc 67*fc. No frost pattern. And the compressor would kick on and off constantly. I am ordering ss 1 EBR73304210 (PCB ASSEMBLY,MAIN) and 1 TJ90SF8404 (Non Whirlpool access valve) and 1 WPW10143759 (FILTER-DRIER WITH DYE), used 1 TCA38151706 (COMPRESSOR,SET ASSEMBLY) from stock"

Arrived on site to replace previously diagnosed sump assembly. Found new part was damaged in box. Customer also wanting to move forward with recommended upper manifold. Ordering new sump and upper manifold ; ordrng 1 WPW10591570 (Sump) and 1 WPW10571949 (Upper manifold)

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was freezer door not closing properly. Inspected unit and found that the freezer door rails need to be replaced and the door gasket. Im ordering parts and returning tech to level unit if possible. ; ordrng 1 W10436252 (Freezer door gasket) and 2 WP13055901 (Freezer door slider)s"

"Arrived on site for built in microwave, inspected unit and work area. Customers complaint was no feedback from console. Tested unit and found it needing the console and UI, also returning with appliance manager.. UI & console are covered under warranty. ; ordrng 1 W10696354 (Panel-cntrl) and 1 W10891908 (Manager appliance)"

Arrived onsite to unit 213. Found both freezer and refrigerator door needed replacement. Replaced freezer door on hand from call 364299 . Ordering RC door to complete the repair. ; ordrng 1 LW10912075 (Rc door)

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Ran unit through diagnostics and checked all diagnostic tests pertaining to the unit making ice. Found all tests pass except for the icemaker error codes. Found an E5 error code indicating a bad ice maker thermistor again. I called Whirlpool Techline and spoke to Rich SR# 7735796935. He had me take temperature on the freezer and found the freezer at 0?F. He had me run a couple other checks and advise that at this point, the only other issue that could be causing this is the high voltage board. Advised to only replace the high voltage board on this next trip in to call back if any other issues persist. Ordering the high voltage control in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11224256 (Control)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=26 degrees in setting of -5 and RC=36 on setting of 33 degrees. I disassembled the FC section and removed the evap cover and found a ball of ice on the cap tube area in the upper right corner (photo). Pulled the unit out and checked the sealed system repair for any leaks and found none. Tested amp draw to the compressor and found .58amps I advised the customer of my findings and am ordering the compressor, evaporator, UV dye drier, access valve, R600 KIT, NITROGEN and CNOTE-2HOUR JOB. Office to schedule return service. Recommended the customer turn the power off to the unit for safety. No water leaks observed during service.; ordrng 1 W11574734 (Compressor kit) and 1 WPA10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 R600KIT (R600 kit) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB) and 1 W11598434 (Evaporator)"

Arrived on site for a washing machine that is not spinning and closed. Inspected unit and work area. Ran unit through diagnostics and found an F7 E1 (basket speed fault) error code. Written unit through manual diagnostics and attempted to run the unit and a high-speed spin. Heard the unit drain but then the unit would flash the F7 E1 error code. Replace the actuator and tested the unit again. Still had the same issue. Replaced the capacitor and tested the unit. Still had the same issue. I checked the harness to try to find any potential shorts and could not get a reading on resistance to the shifter from the control. Ordering both the control and the lower harness and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11557935 (Control) and 1 W11591637 (Lower harness)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the gearcase, cam, actuator, main control. In the process of removing the agitator, the first bolt stripped and could not be removed. I attempted several times to remove the agitator and bolt with no progress. I contacted the office and advised of the issue and also advised the customer of the issue. I advised that the agitator would more than likely break when I go to remove it and would need to order the parts to replace it. I am rescheduling to order more parts and get authorization from extended warranty. I am ordering the bolts (2), retainers (2), auger dogs assembly, agitator auger, agitator coupler, agitator base and CNOTE-AUTHORIZATION and will return with all prescreened parts. Unit left unplugged for safety and office to schedule return service. No water leaks observed during service.; ordrng 2 W10772621 (Bolt)s and 2 W10715784 (Retainer)s and 1 W11158175 (Auger dogs assembly) and 1 W11480892 (Agitator auger) and 1 W11561052 (Agitator coupler) and 1 W11418231 (Agitator base) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite for a pro style range that nothing will work on. The customer stated she told the call taker to change the complaint to everything is working except the convection fan. I tested the unit in convection fan mode and found the fan not responding. Ordering W10794440 fan motor, W11029221 door latch, and W11394663 appliance manager control and will pull the oven to troubleshoot when parts are on hand. RS for Tue 2/28 per customers request.; ordrng 1 W11394663 (Appliance manager control) and 1 W11029221 (Latch) and 1 W10794440 (Fan motor)"

"Arrived onsite to install previously diagnosed parts upon arrival I found that I could not get the Agitator bolt off, I replace the clutch and slider and tested the unit and found no change. I am ordering the bolt and agitator and rescheduling for 02/27/23. I may have to brake the agitator to replace the gears. ; ordrng 1 W11550891 (AGITATOR) and 1 W10752187 (Agitator bolt)"

"WCG55US6HS00 Arrived to inspect noise and potential gas leak. I found no sources of gas leaking from the unit and the noise the customer heard, described and verified after recreating, was from the wiring harness connector that was making a frying sound. I was able to temporarily secure the connector and the issue stopped, but the harness should be replaced. Office to order part and contact the customer to arrange return service. Service management will need to report findings to Safety, or contact tech GC for completion. No gas leaks detected during service. ; ordrng 1 W11561443 (Harness, Main)"

"Arrived to instal previously diagnosed and ordered parts. I found the issue with the center burner was the supply line to the orifice holder was damaged during manufacturing and will require replacement. No gas leaks detected during service. ; ordrng 1 W11557818 (Center Oriface Holder)"

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found thermistors and air damper all functional indicating control issue. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11455229 (Control)

"Part requested wasn't sent for appointment, ordering Orion control and return date set for 2/24.; ordrng 1 W11336586 (Orion control)"

Arrived on site to install previous ordered parts. Upon arrival found that ordered sump and motor. Need drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W10914557 (Drain pump)

"Arrived on site for fan making noise. On inspection the fan blades are again, this half of the fan is missing. Informed the builder that we will have to come back with a new fan; ordrng 1 W11100651 (Fan)"

"Arrived onsite for dishwasher handle lose. Found the handle was lose, tried to tighten it and the bolt broke. Ordering new bolts and nuts for the handle. No water leaks detected during service.; ordrng 1 W11157086 (Stud)"

Arrived on site tested water valve water leaking in fresh food section removed cover found water leaking from valve diagnosed a defective valve ordering a new valve. ; ordrng 1 W11247961 (Valve)

Arrived on site for water leaking. Found dried water residue on right side of drain pump checked water connections no leaks from water line connections found water in air gap tubing in drain pump customer informed tech that when water leaks machine is off diagnosed a defective drain pump ordering a new drain pump; ordrng 1 W11539855 (External drain pump)

Arrived on site for icemaker not dispensing ice.on inspection found that the auger gear was stripped out. Removed the washer off the old motor and was installing the new when realized that I had the wrong motor. Ordering the correct motor to finish the job.; ordrng 1 WPW10309868 (Auger motor)

"Arrived onsite for right from burner not operating properly. Tested and found shorted infinity switch. Burner will turn on but will not cycle, it will run continuously until turned off. Ordering Front right dual infinity switch. Also bring right front burner. Office to reschedule ; ordrng 1 WPW10312185 (RF infinity switch) and 1 W11517959 (RF burner)"

Arrived on site for continued issues of drain pump running continuously. Replaced control and not difference. Contacted techline for assistance. After series of test fount cannot blow through pressure hose while connected to tub. Discontented hose from tub and now can blow through hose. Teach recommended replacing tub. Tech gave SR# 7735793224. Ordering tub and 2 hours. Office to reschedule ; ordrng 1 W10371566 (Tub)

"Arrived on site to test unit for operation issues, tested unit found stripped hub, failed gear case, cam got loose damaged belt and shield, need to replace cam, belt, shield, shifter,gear case, hub and wash plate if it does not come off properly,ordering parts, office to get authorization and reschedule ; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield)"

"Arrived on site to test unit for not spinning. Belt popped off due to faulty motor pulley. Ordering motor pulley and motor as a precautionary, also ordering belt. Recommend replacing pulley and belt. Office to reschedule. ; ordrng 1 WP8066184 (Pulley) and 1 341241 (Belt)"

Arrived on site to test unit for not advancing past sense mode. Found strike was broken preventing unit from starting. Replaced run cap because leaking oil. Recommend replacing strike ; ordrng 1 W11457841 (Strike)

"Arrived on site to replace cover and front panel, panel that was in the box was not correct, reordering part office to inspect before scheduling service, will replace top cover and panel on return visit, office to reschedule ; ordrng 1 279443 (Front panel)"

Arrived on site to get new model number and ordering heat lamp. Office to reschedule ; ordrng 1 WPW10294005 (Heat lamp bulb)

Arrived on site to test unit for melted plastic smell. Test unit and found filtered melted on to element. Ordering new filter and element to be replaced. Office to reschedule ; ordrng 1 W10872845 (Filter)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was not dispensing ice. Tested unit and found the ice bucket not properly sitting and the shaft are worn so they are not making a correct contact. Im ordering the ice bucket and auger coupling. I rescheduled to return on 03/08/23 that when customer can have someone in his home available. No leaks where observed during service. ; ordrng 1 Icebucket and 1 WP2220458 (Coupling)"

Arrived on site for refrigerator not dispensing ice correctly. Upon arrival confirmed issue and found ice freezing together in bucket. Found cause of air leak was dispenser ice door not closing fully and causing air to leak into compartment. Rescheduled customer for 02/24/23 to complete repairs with new separator. ; ordrng 1 W11423787 (Seperator)

Arrived on site to diagnose a microwave that isn't turning on. Found fuse in unit open and replaced fuse. Tested unit and found all is functioning properly at this time. ; O-emld tckt

Arrived on site for L3 error code. Upon arrival inspected unit and got tE code for heating error. Per manufacturers instructions. Power cycled the unit. Restored power and test unit. Test unit by running a quick cycle. Unit is operating as designed. No leaks present at this time . Job complete.

"Arrived on site. Found trim piece from door assembly disconnected,installed trim plate checked door operation good"

Arrived on site to check dishwasher for water standing inside the unit. Bulder said water had drained out. No issues found with unit. Job complete"

Arrived on site for washer needing previously diagnosed controls. Upon arrival reconfirmed issue and installed both parts. Found unit working as designed. Call complete

"Arrived on site to follow up on dryer that was rumbling and making noise when running. Tested unit and found no abnormal noises, everything running properly. Advised customer to get a video. I adjusted one leg that was slightly off level. I did notice on last repair that the felt seal doesn't slide as smoothly as it used to, and if it's hot it may be creating the noise they experience. Advised to get video and call back if issue returns. Repair complete."

Arrived onsite for a washer that would not detach the soap dispenser. Upon inspection I found no codes stored and all functions worked. I replaced the control due to the seemingly intermittent nature of the issue. I then tested the unit several time and found unit operating as designed. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure leaking oil, I removed and replaced the gearcase, slider and clutch and calibrated the unit. Tested in diagnostics and and they unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

Arrived onsite and repaired noisy spot by identifying cracked slider. Replaced cracked slider. Unit is now operating as designed and quietly.

"Arrived on site for built in refrigerator, inspected unit and work area. Customers complaint was unit was louder than other refrigerators. Inspected unit and unit sound is normal for a R600 compressor. Unit is also not finished being installed by contractor. Unit is operating as designed. Job completed."

Arrived on site and replaced previously diagnosed compressor. Vacuumed system and held pressures for 20mins. Charged system to specs. Frost pattern developing as designed. No signs of restriction or refrigerant leak. Job complete.

Arrived on site to install new hinges on washer that had a lid that would not close. Foind hinge pins separated from frame on hinges. Replaced both sides and tested. Verified all working as designed. Repair completed.

"Arrived on site to diagnose washer that was screeching and banging some when running. Tested unit and found balance ok, but belt has been slipping on cam. Replaced belt and cam. Ran unit and verified noise is gone, but there is evidence of overload and off balance loads. Advised on proper loading. Repair complete."

Arrived on site to install previous ordered part . Replaced UI and test unit. Ui is now operating correctly. Ram automatic test cycle and unit passed test. No leaks present at this time. Job complete

Arrived on site for long dry times. Upon arrival checked polarity at unit and is incorrect. Red to white is 15V. Needs to be 120. Black to white is correct @ 120V. Found cord is too short and prongs on cord were not straight and not making contact at outlet. Straightened cord and now getting 240 @ terminal block. Test unit and is now heating . Advised customer to have longer cord installed to allow for slack .other wise connection at outlet will fail again. Unit is operating as designed. Job complete

Arrived on site for not draining. Upon arrival inspected unit and found entire base of unit with standing water. Found kink in drain hose. Straighten out the hose and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for unit not draining. Upon arrival. Test unit. Drain pump is energizing but only buzzing. Removed pump for inspection . Found debris stopping pump from draining. Removed debris and test unit unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for loud vibrating noise, tested unit for noise is coming from water valve every time the ice maker asks for water, stated to customer that that noise is normal, since no water supply is connected to unit the noise is louder, per customer request connected water supply and tested, unit is now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for freezing food in RC, tested unit found damper stuck open, replaced diffuser, damper is now cycling properly, unit is now running as designed, job complete"

"Arrived on site for dishwasher not starting . Found ui control button stuck . Replaced ui , ran diagnostics . All checked normal. No water leaks detected at time of service. Job complete ."

"Arrived on site ,replaced control,harness and drain pump. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for no power to washer. On inspection found that the power to the board but no power leaving the control board. Replaced the control board in tested unit in diagnostics mode. It passed the diagnostics cycle. The unit is operating as designed and no water leaks detected during service.

"Arrived onsite for IM not producing ice. On inspection found that the thermistor read 29?. Replaced the IM and called for water, the tray filled with water. The unit is operating as designed and no water was detected during service."

"Arrived on site to diagnose refrigerator not dispensing ice or water. On arrival found unit is dispensing ice, but the water is just dripping. I removed the filter and ran the dispenser and found water dispensing strong. Filter wasn't locking in tight to the filter head, so I replaced the filter head. Filter fits better, but still almost no flow. Customer has a water softener system that is likely sending resin down the lines, causing the filters to clog easy. Advised to replace filter and have their water softener serviced. Checked sink tap and found the flow was a bit low as well. Repairs completed."

"Arrived onsite for washer not completing a cycle. On inspection found error message F7E7. Gain access to the bottom of the unit and when I removed the pulley there was oil all over pulley and the clutch. Replaced the gearcase,clutch and actuator. Tested unit and it is working as designed. The unit is spinning up to full speed now. No water leaks detected during service."

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found psi lvls at 20 equalized but found no leaks. Pulled vac and recharged system with 5.5oz of refrigerant. Found no leaks in sealed sealed components or in fc evap area. Found psi lvls at 150/0 after 15 minutes and found evap coil frosting over properly. Call complete

Arrived onsite for range oven not functioning.. upon arrival found unit with no display. Checked for supply voltage and recorded 0vac. Inspected and found breaker off. Flipped breaker and power was restored to unit. Tested all burners and bake function at 350. Unit is functioning properly. Job complete.

Arrived on site for washer not starting/completing cycles. Upon arrival confirmed issue and found f7E4 in diagnostics. After further testing I found slider magnet strip completely removed from rest of slider and causing issue. Replaced slider then reassembled and tested unit. Found washer working as designed with no leaks. Call complete

Arrived on site for washer not locking lid properly. Upon arrival confirmed issue but found no errors in diagnostics. Found lid lock receiving correct voltage. Replaced lock. Found unit working as designed with no leaks. Call complete

"KRMF706ESS05 Arrived to instal previously diagnosed and ordered parts. I evacuated the sealed system, noting what appeared to be a full charge. I removed and replaced the compressor, service port and dye drier and vacuumed. Holding 480 microns for an additional 15 minutes, I charged with the MFG prescribed 56 grams of refrigerant and tested. The unit started cooling and operated as designed. I adjusted the low profile ice maker housing to prevent ice bin clumping and the drain tube assembly required sealing to prevent chassis air leaks. Operational test good, no leaks observed during service."

"Arrived on site to test unit for noise. Found motor was vibrating against cabinet. Placed sound pads between motor and cabinet, also put self drilling screws to secure better. Slight vibration still present but normal. Found vent is clogged causing long dry times. Advised to have ventilation cleared. Job complete."

"Arrived on site for washer, inspected unit and work area. Customers complaint was making noises. Inspected unit and found tha unit is sitting on a aluminum drip pan on title floor that is not properly leveled and makes unit shake and not be properly balanced. Entered diagnostics and retrieved error codes F0E3 F0E5. Ran diagnostics and tested good. Unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaving lint on dark clothing. Customer has load and go system and was set to the lowest number witch will dispense more detergent. I entered diagnostics and found error codes for F0E5 F0E3. Ran diagnostics and unit is operating as designed. I advices customer to increase the number on the load and go system and run a extra rinse. No leaks where observed during service. Job completed."

Arrived on site to test unit for unit draining. Test unit and found stuck switch. Replaced switch test unit and unit test good job complete.

Cooktop working correctly no issues

Arrived onsite for dishwasher not drying dishes. Upon arrival inspected unit. Ran diagnostics and found error code for not heating. All other components checked fine. Inspected underneath unit and found connector to heating circuit hanging. Secured connector and tested. Unit is now heating properly. Did notice that a majority of customer utensils are plastic. Notified customer that plastic based material does not absorb heat and may not dry completely. Unit is functioning properly. Job complete

Arrived onsite for microwave in demo mode. Upon arrival inspected unit. Found shorted keypad not allowing navigation. Replaced panel. Tested unit and unit is now functioning properly. Unit is heating. Job complete

"Gate 5697Arrived on site. Removed ice bin checked icemaker assembly found no water leaking from icemaker,talked to customer about moving ice around while getting ice from bin to prevent ice from sticking and clumping together"

Arrived on site. Found doors misaligned and dents on left side door advised customer unit is out of cosmetic warranty and whirlpool will not replace door due to dents. Adjusted fresh food doors checked door operation good.

"Arrived on site to test unit for not operating properly, tested unit found basket disengagement error, inspected under unit and found that gear case is leaking oil, removed rotor and found that the slider has separated grinding off the interlocking gears, replaced gear case, rotor, slider and clutch, tested unit unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not starting, tested unit found all components tested good no error codes stored, in system, customer stated it happened once and it has been running good, possibly an user error, advised customer to read through owners manual, at this time unit is functioning as designed, no leaks detected job complete"

Arrived onsite for a washer that is not spinning the clothes out correctly. I checked stored error codes and had an F8E1 long fill and an F0E9 off balance pause. I found the hot water valve turned off at the wall. I turned it on and tested the machine in auto diagnostics. The machine completed the cycle and worked as designed but when the washer hot water valve was open the leak detector in-line solenoid valve the customer has mounted after the wall valve that the fill line connects to was making a loud humming noise and I suspect this is why the wall valve was turned off. I explained to the customer to have it checked. I explained that both valves have to be open for the machine to work properly. I also went over piling the clothes in the washer to prevent tangling and off balance pausing. Call complete.

Arrived onsite for a range with the front right burner not lighting correctly. I found the ignitor sparking but in the wrong direction for the burner to lite correctly. I was going to adjust the ignitor but the phillips head of the ignitor screw had been stripped. I changed the burner head and tested. The burner is lighting correctly and is working as designed. There were no gas leaks present at the time of service. Call complete.

"Arrived on site to test unit for dispenser door not opening, tested unit found not opening, replaced dispenser and tested, unit is now functioning properly, advised customer not force dispenser door closed if the detergent is restricting it, job complete"

"Arrived on site to test unit for tripping breaker, tested unit found neutral and ground or wire together causing breaker to trip, wired unit properly and tested, unit is running as designed and breaker is now not tripping job complete"

Arrived onsite for a dishwasher that is leaking from underneath. I found out that the customer was trying to use Dawn hand washing detergent in the machine causing it to sun and water to run over the front tub seal. I cleared the suds and tested the machine in the diagnostics cycle. There were no stored error codes. It works as designed and there were no water leaks present at the time of service. I went over correct detergent use and use and care for the machine with the customer. Call complete.

Arrived onsite for a refrigerator not making ice. I found the FC getting well below harvest temp. I cycled the ice maker and it went thru harvest but didnt fill. There was 123VAC at the fill valve but the coil was not energizing. I replaced the fill valve and tested again. The ice maker completed the harvest cycle and filled with water. Unit is working as designed. Call complete.

Arrived onsite for an ice machine that had only made a small amount of ice after the cutting grid was replaced on the previous visit. The customer stated when she checked the bin this morning it was almost full. I found the ice bin filled up to about an inch below the bin thermistor and still producing ice. I found the cubes full. I watched the machine complete a cycle and found it working as designed. I did find the evaporator thermistor wire hanging in front of the evaporator plate behind the cutter grid and ice could have possibly getting caught on one of the wires. I rerouted the wires to move them out of the way. The machine is working as designed at this time. Call complete.