Near Hutto, TX 78634
Andy
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator FC door not opening due to ice buildup. Tested and inspected unit and found door mis aligned and not sealing properly creating frost buildup around door making it hard to open. Adjusted door and gasket and tested unit. All operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Al
Job Details: 08/11/2020
WASHER WHIRLPOOL MVWB765FW2 "Arrived to install previously ordered parts.Removed and replaced the the slider, clutch and gear case.Reassembled and customer wanted to run a cycle to ensure the unit is working properly.All water lines were dry at the time of service.Job complete"
Near Bee Cave, TX 78738
Leonardo
Job Details: 08/11/2020
BUILT-IN M/W KITCHENAID KMBD104GSS01 Arrived on site to test unit for overheating. Found fans and everything operating correctly. Spoke with customer and was told issues happen when heating things that produce lots of steam. Informed customer to cover steamy foods with a paper towel. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 08/11/2020
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for customer complaint of unit not powering on, I replaced display as instructed by Whirlpool the first time out, still did not work. Modules part numbers replaced were wpw10607548 and w10885135. Called techline
Near Georgetown, TX 78628
Lou
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher upper arms not working.Reconnected and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/11/2020
DRYER AMANA NED7200TW "Arrived on site for dryer getting error code TS. Performed diagnostics and tested unit for bad thermistor, gained access to thermistor tested resistance on unit as well as on the harness, but thermistor tested good . Tested all other fuse and element. Found all reading correctly. Unit has a bad control board.
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator ref not making ice. Inspected not and work area. Measured temperature in ice area. Found at 44°. Performed diagnostics mode and tested ice maker fan and found not activating. Tested voltage to fan and found 14 volts DC. Found failed ice fan. Removed failed fan and installed new. Tested operation and found in test mode 3 way valve attempting to rotate in home position. Powered unit off and measured resistance, found all pin read 47 ohms. Found failed control. ; ordrng 1 WPW10675033 (CONTROL)"
Near Austin, TX 78735
Robert
Job Details: 08/11/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on job for complaints of too much ice. Test thermistor for bin out of range replace thermistor. No leaks detected at time of service.
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/11/2020
COOKTOP KITCHENAID KCGS950ESS02 "Arrived on site to install previous diagnosed parts. As new part was installed, same results. Tested all individual igniters, tested good. Found outlet with reverse polarity. Connected unit to a different outlet and unit functions correctly. Advised customer to contact electrician."
Near Bee Cave, TX 78738
Leonardo
Job Details: 08/11/2020
COOKTOP WHIRLPOOL KCGS350ESS00 Arrived on site to test unit for flames to high on low. Installed grate and adjusted flames. Job complete.
Near Austin, TX 78723
Jacob
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit still not washing clothes correctly. Called Techline. Techline asked if any error codes are the issue. No error codes since last repair service. Techline sees no service to be performed at this time. Conclusion is that unit is working as designed. Got sr#7728507705. No issues at this time. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Arrived on site for refrigerator that’s not freezing properly in the freezer section. Inspected unit and work area. Found ice cream and several other components halfway thawed in the freezer. Tested pressures and found the low side at -8 psi and the high side at 1:25 psi. Was unable to use a black light to look for leaks. Spoke to CS and was advised to order sealed system parts for a leak and charge the unit. Charged unit back up to 145 psi on the high side and one psi on the low side. Office will need to reschedule customer due to out of stock compressor and need for a sealed system technician.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
Near Round Rock, TX 78665
David
Job Details: 08/11/2020
DISHWASHER GE GDF650SSJ2SS "Arrived on site to diagnose dishwasher that is not thoroughly washing dishes. Ran cycle to verify operation. Found that all major components are working. Unit is filling, spraying normal and draining. Found that the unit has a large amount of sediment and food buildup, and filter had thick food coAting on it. Advised customer on how to remove and clean filter, and advised they run a cleaner through the unit to break down all the buildups. Once unit is clean it should be functioning normally. No repairs needed. Call complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for washing machine that is having a problem starting the cycle. Inspected unit and work area. Placing it in service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), F5 E1 (lid switch fault - lid is up), and F2 E1 (UI stuck key) error codes. Ran unit through an auto test and unit ran as designed. Ran unit through a manual lid lock test and unit ran as designed. Customer advised that on several cycles they had been using, the lid like sounded like it was trying to lock in bed but that it would not and try again several times. I advise the customer that based on their complaint and the error code for the lid switch fault, the issue would most likely be the lid lock. However without being able to cause a fault. Replaced lid lock assembly and tested unit in a manual lid lock test, auto test, and normal cycle with clothes in it. Unit ran as designed.
Near Austin, TX 78746
Leonardo
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace drain pump and hose clamp and sleeves. Replaced all parts could not test unit due to unit not installed. Job complete
Near Cedar Creek, TX 78612
Paul
Job Details: 08/11/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for a noisy dryer. I found the dryer making a rumbling noise and heavy vibration coming from the motor area. I tried making adjustments but could not get the noise to completely go away. The motor, wheel and bracket will need to be replaced with sound pads for the bracket. Ordering WPW10242878 base & 3EA W11113654 pad. ; ordrng 3 W11113654 (pad)s and 1 WPW10242878 (base)"
Near Elgin, TX 78621
Paul
Job Details: 08/11/2020
RANGE GE JGSS66SEL3SS Arrived onsite for a range with the inner door glass shattered. I removed all of the broken glass pieces and replaced the inner door glass. Call complete.
Near Georgetown, TX 78633
Chase
Job Details: 08/11/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to check ice machine for low or no ice production. Found fill volume very low. Removed filter and found no change in water flow. Ran diagnostics and verified all other functions. Let compressor run for extended time to ensure proper function. Unit is no longer on RO system. Fill valve has failed.Replaced valve, started cycle and observed fill volume and checked for leaks. All checked good, no water leaks present. Job complete"
Near Austin, TX 78750
David S
Job Details: 08/11/2020
WASHER MAYTAG MVWB750WQ0 "Arrived on site for unit showing error code f51. I inspected the unit and work area. I found the rotor stator covered in gear oil And when I spun the rotor I found he tub leaking water. I removed the rotor stator and found the tub damaged around the bearings. I spoke to the customer about the repair, and needing a new tub and bearing at a minimum to fix the washer.
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for refrigerator not making ice. Measured temperature at ice maker and found at 10°. Performed diagnostics mode and checked ice maker error codes. Found error E2 lost home position. Ran test 57 ice harvest and found ice maker not responding. Tested voltage to ice maker and found 120 volts. Found failed ice maker, due to normal wear and tear. Contacted office for authorization (SC), was approved for repair. Removed failed ice maker and installed new. Assembled unit and tested ice maker operation. All tested good, no water leaks detected."
Near Austin, TX 78717
Andy
Job Details: 08/11/2020
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for refrigerator leaking at ice dispenser. Tested and inspected unit and found failed ice maker, valve and ice chute gasket. Ordering needed part. Advised customer to keep close eye on unit to prevent water damage risk. Office to schedule return trip. Authorization needed. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10287601 (seal)"
Near Austin, TX 78731
David
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to diagnose dishwasher that was not filling. Performed diagnosis on unit. Found valve was not being actuated and completely silent. Found an almond under the float switch. Removed almost and unit started filling. Call complete.
Near Austin, TX 78703
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and disconnected refrigerator from power and replaced control board and UI diagnosed by previous technician and recommended by techline, requested that customer allow 24 hours for it to reach temperature. Explained to customer that one batch of ice every 90 to 120 minutes is normal operation, job complete"
Near McDade, TX 78650
Paul
Job Details: 08/11/2020
RANGE GE PGS930SEL4SS Arrived onsite for a range with the LF burner orifices stripped. I found two of the natural gas orifices cross threaded and the orifice holder threads stripped out. I replaced the burner and converted the burner to LP. I tested the burner and it is working as designed. There were no gas leaks present at the time of service. Call complete.
Near Austin, TX 78747
Robert
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on job for complaints of not dispensing. Ran diagnostics and found dispenser not working. Replaced dispenser. No leaks detected at time of service.
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite to install previously diagnosed parts. As I was disassembling the unit I found a drywall screw wedged between the fan blades on the blower with no damage to the blower I reconnected and tested the unit. It is now working and heating as designed. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 08/11/2020
MICROWAVE FRIGIDAIRE FPMO209RFBY "Arrived on site to replace failed control board, I replaced control, unit tested good."
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/11/2020
DRYER GE GTD42EASJ2WW Arrived on site for dry making abnormal noises. Performed diagnostics and tested operation. Found gad shaft. Removed failed shaft and installed new. Tested operation. All tested good.
Near Lockhart, TX 78644
Noah D
Job Details: 08/11/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect oven for a broken element, upon inspection found a hole in back right element, replaced burner and tested, no problems found. Complete"
Near Austin, TX 78722
Jacob
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrive onsite for unit not dispensing water. Tested unit. Found that valve and housing were not working. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kyle, TX 78640
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on job for complaints of warm temperature in both sections. Found start device not working. Replaced start device and compressor now working. No leaks detected at time of service.
Near Buda, TX 78610
Robert
Job Details: 08/11/2020
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of no spin. Ran diagnostics and found gearcase not switching from agitation to spin. Will need to replace gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Leander, TX 78641
Jonathan
Job Details: 08/11/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer having long wash cycles. Found unit not installed. Connected water and drain line. Added zip tie to drain line. Performed diagnostics mode and checked fault codes. Found fault code F8-E3 overflow, F0-E5 off balance load, F0-E2 over suds and F5-E2 door lock.Tested valve operation and monitored for possible water leaks, no water leaks detected. Tested all other operations and found on test step 7, would not go in to high spin. Verified wash basket would spin freely. Gained access to control and measured motor resistance and found all pins at 13 ohms. Called Whirlpool tech support and spoke with Robert, he stated to replace control (SR#7728505469). Found failed control. Removed control and installed new. Performed diagnostics mode and ran manual test cycle. Ran automatic test cycle. All tested good, no water leaks detected."
Near Austin, TX 78737
Robert
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRSC703HPS Arrived on job for complaints of icemaker damaged. Confirmed damage need replacement. After replacement test operation and hard reset of refrigerator. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL ED5PVEXWS06 "Arrived on site and inspected refrigerator and found no flow from water dispenser. Removed water filter and dispenser is now operating normally. Reset water filter and it is still operating normally. Took video of water dispensing and uploaded it to KB/AHS. Cycled icemaker manually and it completed cycle and filled with water. No further repair is required at this time no water leaks from connections at time of service, if issue continues a filter housing will be needed, job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 08/11/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of low/no flame on right rear burner, I found lp conversion kit was needed, instructed customer to have plumber install kit."
Near Austin, TX 78717
Andy
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site to install previously diagnosed parts. When starting to look at unit customer stated that issue is with top rack and middle rack as well. Tested and found rack and tracks for top rack failed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10913628 (track) and 1 W10914507 (track) and 1 W11027154 (dishrack)
Near Austin, TX 78757
David
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts to resolve RC evap frown over. Followed service pointer steps for W11092686E. Installed clamps and toes, screwed Evap cover to rear cover, moved thermistor to proper position, Installed new Evap cover, and also used permagum to lift up drip tray. Unit is now sealed and working as designed. Call complete. No water leaks found."
Near Round Rock, TX 78665
Lou
Job Details: 08/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven temps. Upon further inspection, I tested the temps in the wall oven. While testing, I found that the temps were too high and tested the sensor and found it out of range. Removed and replaced the sensor and retested. Unit temps average is 355 degrees. Job completed."
Near Austin, TX 78723
Jacob
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived to replace slides to unit. Replaced slides. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78735
Leonardo
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 "Arrived on site to test unit for control panel not working. Tested unit found bad control panel and panel console. Replaced panel and console. Tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78665
Al
Job Details: 08/11/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived to inspect bottom oven not heating.Confirmed the complaint and found the igniter was defective, not allowing the unit to heat.Removed and replaced the igniter, reassembled and unit now operates as designed to customers satisfaction.Job complete"
Near Austin, TX 78701
Leonardo
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL IUD8555DX3
Near Elgin, TX 78621
Paul
Job Details: 08/11/2020
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived onsite for a refrigerator that has a burning smell. The unit was off when I arrived. Mr stated there was a smoke mark at the rear of the unit on the lower panel. I confirmed there was a smoke mark and found that this happened at the plant when the lined were soldered. I explained this to the customer. I checked the main control and found it good. The customer stated the smell was coming from the RC. I checked all components in the RC and found them good. I checked the FC evaporator and found where a piece of foam had fallen on the defrost heater causing the smell the customer had noticed. I removed what was left of the foam and scraped the rest off of the heater. I explained to the customer that any remaining foam would burn off. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78717
Andy
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator making noise. Tested and inspected unit and found all operations to be normal. Showed customer user care guide on refrigerator noise. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78749
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on job for complaints of freezer door not closing properly. Made adjustment to door and made suRe door close.
Near Austin, TX 78729
Scott
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for fridge leaking . Found a lot of condensation building up around facia of ice maker . Dispenser door looks in good condition . Ran fan and harvest ,fill tests all checked normal . No IM error codes Service pointer w10545061d. Ordering kit recommended in pointer . Call to set return . No water leaks detected . ; ordrng 1 W10628737 (heater)"
Near West, TX 76691
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washer that was making a weird grinding noise according to the customer. After multiple test and further inspection I was finally able to find that the gear case itself is defective and is grinding whenever too much weight is applied to the white plate. We will need to return with a new gear case and wash plate. ; ordrng 1 W10752283 (washplate)
Near Georgetown, TX 78633
Chase
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "WMH32519HZ Arrived on site to check microwave for stopping after 2 seconds of run time. Heard chattering from switches prior to unit stopping. Accessed door switches and interlocks, found top interlock cam was rotated back not allowing switch to be actuated. Corrected cam placement and tested unit. All checks good after repairs. Job complete"
Near Woodway, TX 76712
Tyler
Job Details: 08/11/2020
OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site for double wall oven that had no power door was locked and would not turn on. After further inspection I found that the issue was that there was a TOD sensor on the back of the upper oven that had blown from the self-cleaning feature and was not allowing the oven to kick on the upper side but whatever I try to place to use the house and noticed that there is no power getting to the main control board I found at the thermal fuse that is wired into the main power lineWas also blown and will need to be replaced before we can get power to the main control and pull the chassis oven we will need to return with the TOD sensor as well as a thermal fuse to the main control. Customer is also aware that because there is no power getting to the main control through that thermal fuse that there is a possibility more issues could arise after we install these parts.; ordrng 1 W11025102 (fuse-thrml)
Near Austin, TX 78705
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM06 "Arrived on site and replaced dented refrigerator door, job complete"
Near Round Rock, TX 78665
Lou
Job Details: 08/11/2020
VENTHOOD UNKNOWN UXT5236BDS1 "Arrived on site to inspect venthood noises. Upon further inspection, customer advised that the unit will begin to make a noise like the fan is slowing down high while in speed. Turned the unit on all three speeds and while in high speed, it sounded like the motor was losing RPM’s. I removed and replaced the fan motor and retested. Unit is operating as designed. Job completed."
Near Harker Heights, TX 76548
Jonathan
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW9640XW00 Arrived on site for washing machine that’s still showing an F 28 code. Inspected unit and work area. Customer advised that the unit is actually showing a different code now. Customer turned unit on and it showed an F 99 code (not supported-mismatch of User interface and CCU). Attempted to run to service cycle and unit would pop up with the F 99 before I was able to put it in the diagnostic mode. Spoke to my service manager and was advised that this unit has a control that has been subbed out for a different part.
Near Driftwood, TX 78619
Brandon
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of noise issue during ice harvest, found ice maker module was rotating before ice heater activated, I replaced wire harness, unit tested good at time of service."
Near Georgetown, TX 78626
Al
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer not spinning. Confirmed the complaint and found the latch was defective and clicking continuously.Removed and replaced the latch.All water lines were dry at the time of service.Tenant satisfied.Job complete
Near Round Rock, TX 78664
David S
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID GS6SHAXLS02 Arrived on site for mullion being hot and condenser fan not working. I inspected the unit and work area. I plugged the unit in and found the fan not spinning. I plugged the new motor in and found it working. I removed the failed motor and fan blades. I replaced the motor and fan blades with a new set. I plugged the unit back in and found the fan spinning as designed. Job complete. No water leaks detected.
Near Woodway, TX 76712
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site to repair washer that need a new UI control. After installing the UI panel control I replug the machine and reset it to factory settings and test the unit out on multiple cycles and the unit is now displaying the proper times on the copper cycles and he’s not giving any kind of weird out of the ordinary lengthy amount of time for Short or longer cycles. Unit functioning as designed called
Near Belton, TX 76513
Jonathan
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pressure hose and tested unit in a normal wash cycle. Unit filled and began to agitate without over filling or throwing an error code. Unit so working as designed. Call complete.
Near Del Valle, TX 78617
Jacob
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for unit having broken adjusters. Looked at unit. Saw broken adjusters. Replaced adjusters. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site install bracket for installation. Found old bracket had shorted filter board. Ordering new filter board and new power cord. ; ordrng 1 W10422269 (FILTER BOARD ) and 1 W11206558 (POWER CORD )
Near Kingsland, TX 78639
James
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site and installed new thermistor. Steamed away ice build up on evaporator. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Robert
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of freezing in refrigerator and water supply not working. Found the damper not working properly causing temperature to get too cold freezing water line. Recommend replacement of damper.
Near New Braunfels, TX 78130
Robert
Job Details: 08/11/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of no heating. Found heater open. Replaced heater and test air flow. Air flow bad showed customer difference between vent connected and not connected. Instructed customer to have vent cleaned.
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived onsite for the refrigerator ice maker not making ice. And cooling issues in fresh food compartment. During testing found that ice maker failed the harvest test. Replaced ice maker and the new ice maker failed the harvest test as well. Inspected the door harness and found some crimped wires will need to replace door . The cooling issue in the refrigerator. During testing found that the damper control is not working properly and is very noisy. Will need to replace diffuser assembly. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 LW11089021 (dor-fip) and 1 W10873791 (icemaker) and 1 W11164593 (diffuser)
Near Waco, TX 76705
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived on site to repair a washer that need a new gear case wash plate clutch etc. after installing all necessary parts I tested out the unit and everything working as designed. There are no leaks before during or after repair. Call complete
Near Austin, TX 78747
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived on job for complaints of freezer too cold. Check thermistor out of range replace thermistor.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install parts per last visit, upon inspection found the fridge correctly defrosted, Changed out all parts and tested for issues. No problems found. Complete"
Near Austin, TX 78732
David
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site to install previously diagnosed parts. Found power coupling was rusted to auger shaft. Removed coupling and cleaned off rust. Installed new spring and lower coupling. Retested and all is working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. It is heating and working as designed at this time job complete.
Near Mount Calm, TX 76673
Tyler
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site to diagnose a dishwasher that was not washing the dishes properly. Upon further inspection I found that the motor and pump sump assembly head quit working and was no longer turning on the way it was supposed to it was receiving the proper voltage from the main control board so I went ahead and replace the pump and motor retest of the unit and everything is functioning as designed there were no leaks before during or after repair. Call complete
Near Austin, TX 78701
Jacob
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for handles being damaged. Saw damage to handles. Handles to replace were damaged. Was only able to use one handle. Need to re order 1 FRZ handle and 1 refrigerator handle. Office to reschedule. ; ordrng 1 W10827046 (handle,door (ss)) and 1 W10899551 (handle)"
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site for microwave not heating properly and sparking. Tested and inspected unit and found failed transformer, capacitor, diode and magnetron. Ordering magnetron and. Office to schedule return trip. Advised customer not to use unit until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10836753 (transformr)"
Near Austin, TX 78758
David
Job Details: 08/06/2020
RANGE WHIRLPOOL WFE505W0HW1 "Arrived on site to diagnose one range with no working burners. Performs diagnosis. Found wiring harness split at the terminal block, with a broken stud on the terminal block. Need to order wiring harness and terminal block. Office to reschedule when harness is available. ; ordrng 1 W11416047 (HARNESS) and 1 WPW10245259 (block-term)"
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace control panel for range. Panel was dented in the box and will need to be re-ordered. Office to set return appointment.; ordrng 1 W11336701 (PANEL)
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Cliff
Job Details: 08/06/2020
OVEN KITCHENAID KFDC506JSS00 Arrived on site to diagnose a range with an oven that is not working. Upon initial testing found all parts and components fully operational. Customer informed me they reset the breakers prior to service. This has reset controls on unit and no further repairs are needed.
Near Rogers, TX 76569
Jonathan
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site for her that’s not cooling. Inspected unit and work area. Customer advised that the freezer was calling but that the refrigerator was not. Found freezer section overly full and having a hard time circulating air. Removed freezer evaporator cover and found ice build up over the air tower holes leading down to the refrigerator. Removed ice blocks and tested unit. Refrigerator section began to cool. Unit is working as designed. Advised customer of how to avoid this for the further. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 "Arrived on site for customer complaint of unit having ice build on back wall of fresh food section. Found defrost issue.
Near Austin, TX 78734
Luis
Job Details: 08/06/2020
REFRIGERATOR LG LFXC24796S/00 Arrived on site to install temp sensor and control. Found wrong sensor delivered ordering temp sensor; ordrng 1 6500JB2001B (TEMP SENSOR)
Near Leander, TX 78641
James
Job Details: 08/06/2020
COOKTOP JENN-AIR JGCP636ADP Arrived on site and tested operation. Found left front and right front burners not lighting. Inspected burners and found both missing screws and some how glued to base as the head will not release from the cooktop.
Near Austin, TX 78703
Jacob
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived onsite for unit having condensation. Found that seal to door was not sealing properly.No issues at this time. Job complete
Near Blanco, TX 78606
Luis
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no cool. Found oil on evaporator in fresh food section unable to locate location of leak,found some corrosion on cap tube entering liner,removed evaporator installed a new fresh food evaporator,during reassembly found cap tube weak while adjusting tubing for install cap tube broken called tech support per tech support
Near Canyon Lake, TX 78132
Richard
Job Details: 08/06/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived onsite for the ice machine not making ice. During inspection found that the ice machine was unplugged. Went to plug ice machine back in and saw that he drain hose from the ice machine was not connected to the main drain. In order to hook up drain hose the wine cooler will need to be removed to gain access to hook up drain hose to the main drain line. Advised customer to have some one remove to wine cooler. Was not able to test ice machine because I will not be able to drain water. Customer stated that they will contact us once the ice machine is hooked up to the drain.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not heating, upon inspection found no power to microwave, will need fuse to diagnose further ; ordrng 3 W10138793 (FUSE)s"
Near Canyon Lake, TX 78130
Richard
Job Details: 08/06/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not turning on. Ran diagnostics and found that the main control board was causing the issue with the console not turning on. Replaced main board and console and dryer tested fine. Advised customer that there is a vent tube restriction and to have someone clean the vent tube in the home. Complete
Near Johnson City, TX 78636
Brandon
Job Details: 08/06/2020
RANGE WHIRLPOOL KOSE500ESS01 "Arrived on site for customer complaint of unit not working after self clean, found unit blew thermal fuse. Customer also wants us to calibrate unit on next visit. Also ordering bake element because customer heard popping noise. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml) and 1 WPW10546517 (elmnt-bake)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=12 degrees & RC=51 degrees. I found that the RC evap cover had a large mass of ice on the outside. I advised the customer of my findings and advised that I would have to reschedule due to the large amount of ice and the potential damage that could be caused from removing the evap cover. I recommended that the customer unplug the unit 24-48 hours before I return and to place towels around the unit to protect the walls from any water leakage.No water leaks observed during service.;
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
VENTHOOD UNKNOWN WVW53UC0FS2 "Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the lights and they failed to come on. When I moved the light harness, the lights flickered off/on. I removed the lights and the transformer/capacitor housing and found that the left LED connector pins were loose. I had to cut the shrink tape off the connector to get to the harness to adjust. I attempted to adjust the pins but they would not hold. I contacted techline ad spoke to Dustin and advised of the complaint and my findings. Dustin recommended adjusting the pins and retaping, but I advised I tried and it holds briefly. He advised that he does not have a part number for the harness and our parts dept would have to research the part. If the part is not available for order, then techline would have to contacted and document info to move further. File #7728492703. I advised the customer that our office would attempt to find the part and if not, someone from our off
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for customer complaint of unit not washing, found loose connection at power supply box, I tightened wire nuts, unit tested good, no error codes in diagnostic mode. Showed customer unit was working as designed."
Near Liberty Hill, TX 78642
James
Job Details: 08/06/2020
MICROWAVE KITCHENAID KMHS120ESS8 Arrived on site and tested operation. Found hood light not working. Tested bulb and found to be good. Tested socket and voltage to socket. Found harness connection has melted at neutral side of socket. Unit will need new harness to light and turn table as well as new socket to repair. ; ordrng 1 W10710692 (harns-wire)
Near Georgetown, TX 78633
Tyler
Job Details: 08/06/2020
OVEN WHIRLPOOL WOS51EC0HW01 "Arrived on site for wall oven with power but not heating when turned on. After running diagnostics I found an “improper wiring” notification appear that indicates faulty or improperly connected wires somewhere within unit. After removing wall oven I immediately found that the unit had a modern (4 wired: red, white, black, ground) hardwire connection from the oven, being connected to an older 3 wired outlet connection (“grandfathered in” by the N.E.C, old flashed black(hot) white(hot) bear (neutral)). One pair of wires within the connection had come loose from the wire nut. I rewired loose connection and retested unit thoroughly for any other failures. No other errors were found within unit from either hardware or diagnostic tests. Unit heating thoroughly to set temps now. Call complete"
Near Georgetown, TX 78628
Tyler
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF3535MBM00 Arrived on site to diagnose and install a back door seal on refrigerator. After further inspection found that the door gasket on the bottom freezer door was not sealing properly. Unit is now ceiling and functioning as designed call complete
Near New Braunfels, TX 78132
Noah D
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice, upon inspection found the water valve working but no Icemaker movement, ordering UI and icemaker and fill tube. Office to reschedule ; ordrng 1 W10883965 (TUBE) and 1 W11026493 (ICEMAKER) and 1 W11293313 (UI )"
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
WASHER WHIRLPOOL WFW94HEAW0 "Arrived on site to inspect washer door lock not unlocking. Upon further inspection, I found the unit partially disassembled with the top panel off, the screws not mounted into the control panel and the bottom screws missing from the front panel. Placed the unit in diagnostics showing error codes F6E1, F5E2, F5E3. Cleared the codes to continue with testing. As the unit began testing, the door lock engaged, but the unit did not advance. I followed the tech sheet and tested the door switch and control. I pulled the unit out and removed the wick panel to inspect the motor control and I found that the MCU was burnt out.I removed and replaced the MCU and retested. Unit is operating as designed. No leaks observed during service, job completed."
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for refrigerator making gargling sound, lasted 15 minutes and only happen once. Inspected unit and work area. Found wire harness cover at bottom of FC door showing wires. Repair by adding electrical tape to harness cover. Cleaned front of condenser. Inspected both evaporator and found good frost pattern. Performed Found unit ADC defrost mode, switch to basic defrost. Tested all thermistors. Ran defrost cycle. Was not able to repeat sound. Informed customer sound was possibly refrigerant back flow while unit was defrosting. All operations tested good, no water leaks detected."
Near Georgetown, TX 78628
Lou
Job Details: 08/06/2020
RANGE KITCHENAID KFDC506JSS00
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
RANGE GE JGSS66SEL1SS Arrived on site for range gas smell when oven in use. Tested and inspected unit and found failed gas regulator and igniter. Ordering needed part. Office to schedule return trip. Customer not to use oven until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB13X25500 (range igniter glowba)