Service History 342 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrqa59cnkz01

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker is off and fill tube tip is frozen, removed the ice and tested, ice maker cycled and filled with water, at this time unit is running as designed, no leaks detected job complete"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Austin, TX 78730

Wesley

Job Details: 06/29/2023

Arrived onsite for ignition issues and replaced burner heads. Unit is now operating as designed. Made adjustment to flame heights and advised customer on reignition design. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Hutto, TX 78634

Gerry C

Job Details: 06/29/2023

"WEG745H0LZ1 Arrived to inspect gas odor. I found the issue was with the oven and not the cooktop. The oven would not ignite and the residual gas from the failed ignition could be detected. I found the igniter was not correctly mounted and both screws were very loose, allowing the igniter to droop, out of the path of the incoming gas. I corrected the issue and tested. The unit operated as designed and ignited at every attempt, immediately. No gas leaks detected during service. I attempted to contact the MFG safety team and report my findings, but the system responded that they were not taking calls at that time. Office to report findings to safety team at later date."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78759

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Customer stated happens a few times a day and just flipped it back this morning. Ran diagnostics and when I test 6- forced defrost, the unit tripped. Reset and continued diagnostics. The only time unit tripped was when initially put into defrost. Tried again and unit did not trip. Notified customer to let unit run for several hrs then force defrost again to see if unit trips again. Called customer back at 5pm and customer stated between 9am-5pm breaker tripped 3-4 times. A second time in diagnostics in force defrost the unit did trip the breaker. Could not duplicate back to back but did on two separate occasions. May be heater. Discussing with service team for plan of action. Will reach back out to customer.

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for chimney not installed correctly. Customer had the chimney but its too long. Customer already had old chimney but its too short. Customer is going to talk to builder about moving unit up like an inch or so job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for unit not installed correctly. Secured unit to counter test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Austin, TX 78702

Wesley

Job Details: 06/29/2023

Arrived onsite and tested unit for not spinning fast enough and found unit operating normally while empty no error codes. All checks good. Advised management on likelihood of over load or off balance preventing proper hi speed spin out.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/29/2023

Arrived on site for dryer not heating correctly. Upon arrival found power cord properly connected with a steady supply of 240v. Found air flow blockage around exhaust fan and removed lint blockage. Found unit working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, TX 76574

Gerry C

Job Details: 06/29/2023

"KRMF706ESS01 Arrived to inspect ice issue. I found the actual issue was with cooling. The FC was 37 and the RC 46. The compressor was running, but there was negligible heat in the condenser. The high side discharge was warm, but not hot as it should have been and within several inches from the compressor, the tubing was cooler. A prior servicer had tapped the low side return and had apparently attempted a charge at some point. The unit will require the compressor, dye drier, service port and both evaporators. I found the deli door UI damaged by water and the harness had corroded away as well, requiring the UI and left crisper door. Per service notes, I contacted the MFG and advised of my findings. File #7736751674. No leaks observed during service. The customer will discuss findings with their extended warranty and we will be contact if further repairs are required."

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected dishwasher and found it is full of water. Confirmed drain pump is working properly and knockout was removed by installation. Inspected incoming water valve and found it was cross threaded during installation and is likely weeping due to debris. Replaced water valve and ran a diagnostic cycle and it completed properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, TX 78744

Matthew

Job Details: 06/29/2023

Arrived onsite for HMI error code repetitive issues. Replaced UI. Tested unit and unit is functioning properly. Ran a load of laundry without issue. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76501

Tyler

Job Details: 06/29/2023

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found no failures in power cord, terminal, or heating hardware. Found ubreaker had tripped and reset it. Found unit could run as designed without failure. Unit working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76502

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator with uneven doors. Upon arrival confirmed issue and found W11399415 hinge bent. Replaced hinge and made sure door worked as designed. Call complete

We serviced a

KITCHENAID OVEN

Model KEBS207DBL2

Near Georgetown, TX 78628

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose oven with lower door not fully closing. Tested unit and found door was about 1/2 inch from flush. Found weak hinges causing a lack of closing tension. Replaced both hinges and tested. Verified door closes flush and turns off the interior light. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for not cooling properly, put temp probe into FC and found it at 0 set to 0, RC at 37 set to 37 and ice box at 2, checked average temps on test 26 and it was 0 for ice box and freezer, unit is cooling properly all fans are running, but customer stated that ice is melting in the bin bottom, inspected ice door and found some calcium buildup, removed and stated to customer that if this issue persists then replacing the ice door assembly would be the next step

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a refrigerator with a fc door gasket that is falling off and wont stay attached to the door. Upon inspection I found this to be true. I replaced the gasket and found that the new gasket syed in place when tested.

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23CS35KS4A

Near Georgetown, TX 78628

Lou

Job Details: 06/29/2023

"Arrived on site to inspect refrigerator leaking water at the bottom left corner of the left door. Upon further inspection, I found that the water line had not been inserted all the way into the coupling and was leaking water when dispensing water at the door. I adjusted the water line and coupling and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Waco, TX 76710

Jonathan M

Job Details: 06/29/2023

"Arrived on site for a washing machine that is leaking during the final spin. Inspected unit and work area. Ran the unit through diagnostics and could not get the unit to leak. I did hear a clown whistle type sound coming from the drain pipe. Filled the basket up, halfway full of water and detected. No leaks during agitation or the filling portion of the cycle. When I ran the unit through a drain, found the standpipe, overflowing and licking behind the wall and underneath the baseboard. Did advise the customer that the issue is with a clogged drain and they would need to resolve the issue. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WGD94HEAC0

Near Austin, TX 78756

Wesley

Job Details: 06/29/2023

Arrived onsite for concern over water I dryer drum. Verified no steam spout leak. Customer had just had the duct cleaned following initial symtpom. Advised customer on making sure the clothes are not soppy when transferred to the dryer and on other findings.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB01

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose freezer with ice building on the bottom of the unit. Examined and found drain frozen over causing the failure. I steamed out the drain and sealed an air gap around the drain tube. Verified no further air leaks present, drain tube blown out.

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0DS

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose cooktop with knobs breaking on unit. Customer recently replaced the right 2 knobs, and within days they had broken again. I checked the valves and found no abnormal tension or resistance. Valves were moving as they should. I checked the knobs and found cracks in both new knobs down the shaft. Advised customer to replace knobs and reinforce the shaft with a zip tie to keep it from splitting, since the valves feel fine. Went over use and care. Repair completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for excessive shaking, customer stated that she had a different appliance repair company out and they had to replace suspension and gear box and had to break out the agitator and replace it, tested unit basket extremely jumpy, suspension dont have and resistance on them, inspected gear case and found it leaking oil, stated to customer that suspension gear box needed to be replaced, customer contacted technician and he stated that the parts were whirlpool certified, customer asked if I could only replace suspension to see the difference, removed suspensions and found that they are not genuine parts, replaced and tested, unit is now not jumpy,

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

Arrived on site for a metal to metal grinding noise I oven when begins to preheat . Upon arrival test unit and found the element is loose at weld from mounting bracket causing the noise as bake element heats. Need to replace bake element . Replace bake element W11182108. Test unit by preheating oven to 350. Unit preheated and operates correctly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78704

Luis

Job Details: 06/29/2023

"Unit 719Arrived on site. Found freezer handle missing set screw installed screw,installed handle"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Luis

Job Details: 06/29/2023

"Arrived on site for no cool. Unit is in the shop,powered unit on compressor,powered on removed evaporator cover frost forming on evaporator,ohmed heater passed,checked connections good,replaced main control advised to let unit run for 24hrs if no cool to set return appointment and leave unit running."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, TX 78628

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose refrigerator that was warmer in FC than normal. Customer has been tracking with a wireless thermometer, and found temp averages about 2.8 degrees, but has it set to -5. RC temps seem good. I found the UI had several faded pixels and weak display, and may be draining DC power. I changed out the UI to resolve. I reset temps to factory settings and advised to follow up if issues persist, and we can return with a control and thermistor. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced and tested vent and it failed, advised customer not to run unit until the restriction has been removed, at this time job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Leander, TX 78641

Lou

Job Details: 06/29/2023

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I checked the element and found a burnout spot on the element at the back left near the grommet. I placed the unit in diagnostics showing error code F7E1-element. Cleared he code and continued with testing and found the element not heating. ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, TX 78731

Vincent

Job Details: 06/29/2023

Arrived on site RO install panel for dishwasher. Panel I was sent with was damaged. Im reordering parts and have my office to schedule when parts are available. ; ordrng 1 W11613571 (Panel) and 2 W10826179 (Screw)s and 1 W11157086 (Stud)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

"4th floor laundry room Pressure hose ,valves , water level switch ,controlArrived on site for washer flashing error code . Found flashing f27. Ran diagnostics unit is draining .also found screws missing from hinge . Ordering screws , pressure hose ,control ,water level switch ,valves No water leaks detected at this time. Call to set return ; ordrng 4 342055 (Screws)s and 1 W10448876 (Wl switch) and 1 W11290055 (Control) and 1 W10212596 (Valve) and 1 W10212598 (Valve) and 1 W11048528 (Hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for not dispensing ice. Uponarrival test unit and found auger on ice container is jammed. Need to replace container . Ordering container , office to reschedule ; ordrng 1 WPW10558423 (Container)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

Apt 555Arrived on site for food freezing . Temps were turned up too high . Did find both light switches missing . Ordering light switches . No water leaks detected at this time. Call to set return ; ordrng 1 W11123941 (Switch) and 1 W11396033 (Switch)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0AS03

Near Leander, TX 78641

Maurice R

Job Details: 06/29/2023

Arrived onsite for previously diagnosed parts. Installed the control board and tested unit. Heated the oven up to 375? and used a thermal gun to shoot the bottom of the oven to make sure the baking element was heating up. The unit is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrive d onsite for a refrigerator that is not cooling properly. Upon inspection I found that the evap fan harness good and the evap fan motor was running during my inspection I also found that the heater was good. I did finished frost and ice buildup on the back and top of the fc which denotes a air leak which causes the unit not to keep proper temperatures. I contacted all of this by adjusting the rc door and the rails to get the door to seal properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected rain check on customer is experiencing exterior very hot to the touch when in use. Service pointer W10917778 Add some insulation behind glass where handle is but there is no other correction . Attempted to report to safety team but was hung up on twice, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near West, TX 76691

Jonathan M

Job Details: 06/29/2023

Arrived on site for a washing machine that would not start a cycle. Inspected unit and work area. Did confirm the customers complaint and found that the unit would not attempt to start. I checked underneath and found capacitor battery fluid. Leaking from the capacitor. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to follow up on refrigerator that was not cooling the RC. On arrival I found the freezer fan was surging nonstop and would not stay running on high. I replaced the fan with no improvement. Found only wiring and control left in the circuit. Talked with LM who advised control usually causes this failure. Replaced control and verified fan was no longer surging and properly running on high.Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site for 5 door refrigerator, inspected unit and work area. Customers complaint was unit had no light, no water dispenser and no ice production. I inspected unit and found the deli drawer harness good. I found a bad deli door and UI panel for deli. I read the disclosure to the customer and advised them that its best if they dont move forward with any repairs. No leaks where observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a refrigerator that would intermittently warmup in the fc. Upon inspection I found that there was no frost in the unit and no ice buildup on the evaporator but it had a good frost pattern. I did notice that the unit was leaning forwards a bit this could cause some air leaks I leveled the unit to help seal the doors better

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site to install previously ordered parts. Replaced water valve W11038689 and control W11607637. Test unit and still getting a vibration. Replaced hub W10528947, cam W10721967, suspension W11217817, and gearcase W11454372. Calibrated unit. Ran a manual spin test and a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78702

Wesley

Job Details: 06/29/2023

Arrived onsite for range light not working and found unit with bad bulb. Replaced bulb and tested circuitry. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/29/2023

"Arrived on site for washer tripping breaker during drain/spin cycle. Upon arrival found drain pump at 20.1ohms, motor at 5.1ohms between ccw & cw windings, no wiring damage or error codes in diagnostics. Ran unit with laundry in it on quick cycle and videos unit tripping between 6 & 8 amps during drain and spin portion of cycle as well as during a drain and spin only cycle afterwards. Callted techline and spoke with Kurt sr#7736752245. DocumenTed findings

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Austin, TX 78750

Wesley

Job Details: 06/29/2023

Arrived onsite and found washer with failed sump and motor and f7e2 error. Ordering sump and motor to repair. Office to reschedule due to part availability. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Del Valle, TX 78617

Matthew

Job Details: 06/29/2023

Arrived onsite to replace faulty deli drawer to include Deli UI. Replaced door and power cycled. Unit is functioning properly and all lights are illuminated. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

Arrived on site to install all parts ordered. Tested and unit seams to be operating as designed at this time. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXB01

Near Killeen, TX 76549

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator With failing lights or cooling on rc side. Upon arrival customer stated unit seemed to be cooling ok but lights still didnt work. Found bulbs not screwed in correctly but worked once corrected. Customer stated they werent able to pay full service upon completion.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site to install new basket. While trying to install the new basket it was not able to go in. Removed the gear case and installed the new one I was sent with. I then mounted the new basket and it went in with no problem. Tested unit with just power, water supply was turned off due to some repairs in the house. Unit was agitating and spinning as designed. Job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP02

Near Austin, TX 78734

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for shorted keypad error. Trying resetting unit and unit still not responding. Will need New console

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Burnet, TX 78611

Paul

Job Details: 06/29/2023

Arrived onsite for a microwave/oven combo displaying an F6E8. I found the microwave cavity light not working on arrival and found no neutral to the transformer. I confirmed the error in diagnostics and tried erasing it and resetting power but the error would reappear. I found 123VAC to the microwave appliance manager but the control was not passing neutral. I replaced the appliance manager and tested the microwave. All is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Liberty Hill, TX 78642

Paul

Job Details: 06/29/2023

Arrived onsite for a refrigerator with an icemaker not making ice. The customer stated the RC icemaker is working properly but the FC icemaker only drops 1-2 batches a day. I found the FC temp at 0 degrees and the icemaker mold full of ice. I forced a harvest and the icemaker worked as designed and filled with water. The icemaker is not recognizing it is cold enough to go into harvest and will need to be replaced. Ordering W10886931 icemaker. Office to RS.; ordrng 1 W10886931 (Icemaker)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near New Braunfels, TX 78132

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for drum stopping in middle of cycle. Unit ran for 45mins with no issues. Replaced control and high temp sensor. Advised to monitor. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78132

Andrew

Job Details: 06/29/2023

"Arrived on site to test unit for not dispensing ice. Found impeller and motor were stripped. Replaced motor and impeller, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Jarrell, TX 76537

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator needing previously diagnosed reservoir. Upon arrival reconfirmed issue and installed part. Reassembled and tested dispenser and found no leaks. Call complete

We serviced a

SAMSUNG DRYER

Model DVE50R5400V/A3

Near Taylor, TX 76574

Gerry C

Job Details: 06/29/2023

"DVE50R5400V/A3 Arrived to inspect burning odor and heating issue. I found the odor was due to a small piece of lint that had fallen into the back of the heat duct that supplies the drum and the heat from the element caused it to char, creating the odor. I removed the piece of lint and tested. The unit heated and cycled and also did not heat on the air dry setting, as expected. Airflow is quite restricted due to the venting design and the customer is aware that cleaning of the venting will be required on a regular basis. Operational test ok, warranty applied to service."

We serviced a

WHIRLPOOL RANGE

Model JDRP548WP03

Near Spicewood, TX 78669

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for display not working. Found bad UI board. Part covered under 5 year warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

Apt 139Arrived on site for frost building up. Found bottom of unit damaged and not allowing fresh food door to seal . Also missing light switch . Called tech line . Sr 7736748573

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near New Braunfels, TX 78132

Andrew

Job Details: 06/29/2023

Arrived on site and replaced previously diagnosed ice maker. Unit completed harvest and filled appropriately. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Georgetown, TX 78628

Maurice R

Job Details: 06/29/2023

steamed them open. Do not see any thing that would cause the return port to freeze. Previous tech found bad gasket and thermistor. The ports might have been left over from the initial visit. The rc was cooling down when I left. Told customer to give it 48 to reach 37? in the rc. She will call if there no change in the temperature. No water leaks detected during service.

We serviced a

JENN-AIR OVEN

Model JJW3830DP03

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was wall oven not responding. At arrival unit was powered off from breaker. Customer explained that unit kept beeping. I powered unit back on and found error code F2E1 SHORTED KEY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM00

Near Waco, TX 76704

Jonathan M

Job Details: 06/29/2023

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. Did confirm the customers complaint and replaced the freezer door and nameplate. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for not drying dishes properly. Found no stored error codes. Unit completed diagnostics with no issues. Element engaging as designed. Advised to purge cold water prior to starting dishwasher. Also advised on use of rinse aid and pooping door open when cycle completed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/29/2023

"Arrived on site and replaced tub assembly, ran diagnostic cycle after refill to ensure washer is operating properly, job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected freezer and found Temperature is reading 30?, frost pattern is good, But a bit heavy. Not enough to be a defrost issue, Took pictures. After observing for a few minutes evaporator fan turned on. Will replace thermistor, customer is going to manually defrost overnight plug it in in the morning and see what temperature reaches by evening. If issue continues will need evaporator harness that did not arrive in time. Control board and defrost heater, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for unit not operating correctly and takes too long to fill. Upon arrival ran diagnostics and unit is not responding. Power cycled unit and am now able to get into diagnostics. Got error codes F2-E1 UI stuck button , F6-E3 UI cannot hear ACU. Tried running a quick cycle and unit is not responding. Power cycled unit and now able to start quick cycle. Am only getting a small amount of water from valve. Removed supply water line and found valve is semi blocked with substance. Need to replace Water valve, and console. Replace valve housing and console and test unit. Unit is operating as designed. No leaks present at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for not draining correctly. Upon arrival, ran diagnostics and there are no saved error codes. Ran components test and all components operate correctly including drain. Ran a quick cycle, filled tub with water. All water drained correctly. Cannot duplicate the issue of not draining correctly. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Austin, TX 78727

Kimo

Job Details: 06/29/2023

Arrived onsite for a cooktop with some damage on it. Upon inspection I found the the was a chip in the glass. I replaced it

We serviced a

WHIRLPOOL RANGE

Model KSEB900ESS3

Near Austin, TX 78759

Matthew

Job Details: 06/29/2023

Arrived onsite to replace faulty blower fan. Disassembled and replaced cooling fan. Tested and ran unit and unit completed preheat to 350 degrees without issue. Unit is now operating properly. Job complete

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WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for dryer turning on when cycle completes, customer stated that it shuts off on the sensor dry and works good on timed,tested and found it goes through sensing and does not switch to drying, recommend replacing moisture sensors and harness with control, ordering parts rescheduled for 7/7 ; ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Moisture sensor harness)"

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MAYTAG WASHER

Model MVWC565FW3

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for not completing cycles. Found error f0e2(over suds). Unit completed diagnostics with no issues. Advised customer to run cleaning cycles periodically to remove any excessive soap buildup. No leaks detected. Job complete.

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WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a washer that is shaking when in spin. Upon inspection I found made sure that the unit was leveled and it was. I then checked that the gearcase was not leaking I then tested the unit in spin the clothes in the basket and found that the unit began banging around. I am ordering the basket and the gearcase as the shaft may be bent and or the basket may be out of round. Causing a imbalance.office to reschedule ; ordrng 1 W11172199 (BASKET) and 1 W11454372 (GEARCASE)

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KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Leander, TX 78641

Lou

Job Details: 06/29/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit turned off and warm inside. Powered the unit on and found the start device not powering the compressor on. Cycled power a few more times and got the same results. Tested the compressor windings and found the compressor is good. I removed and replaced the start device and retested and unit is operating and cooling as designed. Recommended to allow the unit to cool for 48 hours before placing food inside. No water leaks observed during service, job completed."

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WHIRLPOOL REFRIGERATOR

Model WRF757SDEM00

Near Georgetown, TX 78628

Maurice R

Job Details: 06/29/2023

Arrived onsite for refrigerator not dispensing water or ice not being produced. On inspection checked the inlet valve and there was plenty of pressure. The customer had a new filter replaced the filter and the water started to work.

We serviced a

LG REFRIGERATOR

Model LMXS30776S/02

Near Manor, TX 78653

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit not cooling in both sections. Inspected unit and found compressor making rattling sounds. Found that a sealed system compressor replacement had been done in the past however manufacturer drier was not replaced and there is no high side access port. Discharge line is hot and suction line is warm. Notified customer that manufacture has 10 yr compressor warranty, part only. Customer will check with manufacturer on how to potentially move forward. Job complete .

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WHIRLPOOL WASHER

Model WFW5620HW0

Near Georgetown, TX 78626

Gerry C

Job Details: 06/29/2023

"WFW5620HW0 Arrived to inspect leak. I found no obvious signs on initial inspection and entered service test mode. F0E2, F5E2 and F8E1 were stored. I found the drain tube plugged and manually removed the water. I removed debris from within the drain pump area, but the strainer was not plugged. Further inspection revealed the door bellow was torn in multiple places. I removed and replaced the bellow and tested. No leaks were observed and the unit resumed all normal functions.

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WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, TX 78665

Gerry C

Job Details: 06/27/2023

"WOC54EC0HS20 Arrived to inspect leaking. The unit would leak in the first few minutes of cycles and then quit leaking. I found the issue was due to the door gasket and after the unit heated up, the gasket would seal. I was able to remove and reinstall the gasket, which prevented the upper left corner from folding in and allowing the leak."

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WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Buda, TX 78610

Kevin

Job Details: 06/27/2023

"Arrived on site and Found customer has been experiencing good ice production since previous visit. replaced freezer door diagnosed on previous visit anyway, job complete"

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WHIRLPOOL WASHER

Model WTW6120HW1

Near Uhland, TX 78640

Joe Z

Job Details: 06/27/2023

"Arrived on site for unit not operating. Upon arrival , ran diagnostics and got error code F7-E1 tachometer missing. Found cam pulley not secured causing belt to fail. Replaced cam W10721967 and belt W11239857. Test unit and is operating as des. Job complete"

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AMANA MICROWAVE

Model AMV2307PFB07

Near San Marcos, TX 78666

Joe Z

Job Details: 06/27/2023

"Arrived on site for unit not venting correctly. Upon arrival, inspected unit and unit is venting correctly. Customer was not aware that she does not have an external vent to exhaust airflow outside of home. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near San Marcos, TX 78666

Joe Z

Job Details: 06/27/2023

Arrived on site for RC door gasket not warped and not sealing correctly. Upon arrival and inspected unit. Found left side of gasket is warped. Used heat gun to re form gasket. Gasket was re formed and door seals correctly. Job complete

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WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Manor, TX 78653

Matthew

Job Details: 06/27/2023

Arrived onsite for unit heating above target temp. This was via third party inspection. Tested unit with thermal coupling and found unit to be within spec. Cycling high and low temperatures average 355 when target temp is 350 which is well within range. No calibration needed at this time. Unit is functioning as designed. Jo complete.

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WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, TX 78653

Matthew

Job Details: 06/27/2023

Arrived onsite for error code scrolling across display F1E4. Tried power cycling unit but did not correct issue. Replaced control. Tested unit and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Lakeway, TX 78734

Paul

Job Details: 06/27/2023

Arrived onsite for a washer with no power. I found the console locked and it wouldnt unlock. I replaced the console and tested the washer. All is working as designed. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78739

Leonardo

Job Details: 06/27/2023

Arrived on site to replace sump and motor and heating element. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXNQ00

Near Seguin, TX 78155

Andrey

Job Details: 06/27/2023

"Arrived on site to repair previously diagnosed failed defrost, removed back panel and found shorted bimetal, replaced but could not get compressor to start, removed control and found a burn spot, replaced control and thermostat as precautionary, powered unit on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job complete"

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WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Leander, TX 78641

Maurice R

Job Details: 06/27/2023

Arrived onsite for previously diagnosed parts. I checked the fc evap fan and it was not coming on I checked the evap heater and it was working fine it heated up and it was melting ice. I installed the fan motor with harness and tested evap fan and it is now coming on. I replaced the control board to. The unit is operating as designed and no water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Pflugerville, TX 78660

Vincent

Job Details: 06/27/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

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MAYTAG DRYER

Model MGDC465HW1

Near Pflugerville, TX 78660

Vincent

Job Details: 06/27/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was a burnt smell inside the drum. Tested unit and did smell something different. Customer has construction going on inside the house. Spoke to Robert from techline SR#7736731725 and determined that the smell would be air pollution from the house and burning in the intake system of the dryer. Unit is operating as designed at this time and no leaks where observed during service. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704EBS1

Near Austin, TX 78748

Kevin

Job Details: 06/27/2023

"Arrived on site and found saved error code f6e1, found incoming water valve has some debris on screen. Flushed water line and replaced valve and now more water is entering machine. This does not correct any issues with water quality from incoming supply. Dishwasher is operating normally, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Cedar Park, TX 78613

Maurice R

Job Details: 06/27/2023

Arrived onsite for refrigerator with foam exposed on top of the unit next to the hinges. Calling the WP tech line for information on the 2 exposed foam openings. The opening are where they inject the spray foam in to the chaise of the unit. This model does not have hinge covers that usually covers the wholes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, TX 78613

Maurice R

Job Details: 06/27/2023

"Arrived onsite for icemaker not producing ice. The customer informed me that it makes ice once and awhile. I tested the IM in diagnostics mode and it would not work. I replaced the IM and tried the diagnostics mode and it ran through it and filled with water. Told customer to give it 72 hours to,produced ice. The FC is 4? and there was no frost buildup on the evap."

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Waco, TX 76701

Jonathan M

Job Details: 06/27/2023

Arrived on site for washing machine. That is not completing cycles. Inspected unit and work area. Customer advise the unit stops in the rinse cycle and theres not advance. Were in the unit for diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested both thousand found the cold water valve barely pulling in any water. Checked the water pressure at the wall and found adequate water pressure. Replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Jarrell, TX 76537

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose washer that was moving around when in use. Customer advised the unit had moved several inches and even hit the wall. I checked the suspension and basket. I found basket is tight on the gearcase shaft. Found no oil under the unit. Found suspension has proper bounceback. Tub ring was not disconnected. I found the floor was very slick, and I could slide the unit with very little effort. When I inquired about how the unit was loaded, I found the customer had overloaded and likely caused it to walk. I advised on proper usage and loading to prevent any further issues, and to put anti slip material under the feet to keep it from sliding. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Harker Heights, TX 76548

Tyler

Job Details: 06/27/2023

Arrived on site for refrigerator not dispensing water properly. Upon arrival confirmed issue only occurred when filter was plugged in found filter clogged. Replaced filter under warranty and instructed customer on refilling softener to home due to it being low as well. Unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Georgetown, TX 78633

Gerry C

Job Details: 06/27/2023

WZF34X16DW01 Arrived to inspect cooling issues. I found the unit had frozen again and tested the defrost system. The element heated within service test mode and the unit operated as designed. The customer will contact us if there are further issues and I advised that the control would need to be replaced at that time. No water connections to unit. Warranty applied.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78746

Scott

Job Details: 06/27/2023

Arrived on site for dryer tumbling but not heating . Found high limit thermostat had blown . Replaced thermostat and dryer heating properly . Ran air flow and and temp checks . Both indicate air flow restriction. Highly recommended customer have vent cleaned professionally. Mentioned risk of dryer fire or possibly of blowing thermostat again . Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78748

Scott

Job Details: 06/27/2023

"Arrived on site for washer still bouncing around . Found shaft loose , able to move up and down . Replaced gear case . Ran diagnostics all checked normal. No water leaks detected at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Liberty Hill, TX 78642

Lou

Job Details: 06/27/2023

"Arrived on site to inspect washer control resetting itself. Upon further inspection, the customer advised that when they would press start the unit sensing indicator would flash and then the done light would come on and the unit would then shut off. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I tilted the unit back and inspected underneath and all components are good. I retested in diagnostics again and the unit operated as designed. I test3d the unit in a Normal cycle and it began the cycle properly. I recommended the customer monitor the unit and if it continues to malfunction for them to schedule service. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model WRB543CMJV00

Near Austin, TX 78758

Wesley

Job Details: 06/27/2023

Arrived onsite and performed epoxy liner repair according to the instructions. Cosmetically and functionally patched and repaired at time of service. Customer concerned with long term integrity of the patch. Advised customer to raise any product concerns with customer care following approved repair procedure. All checks good and set up properly at time of service.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Liberty Hill, TX 78642

Lou

Job Details: 06/27/2023

"Arrived on site to install previously diagnosed and ordered. Due to the oven door leaking heat and per techline recommendations, I removed and replaced the inner door panel, both hinges and both hinge receivers and tested the unit on Bale at 350 degrees. The unit is operating as designed and the oven door is no longer leaking heat on the left side of the door. Customer inspected the repair and agreed it no longer is leaking the heat. I recommended the customer monitor the unit and schedule service if it begins to leak again. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC1

Near Austin, TX 78757

Wesley

Job Details: 06/27/2023

Arrived onsite for some agitation noise. Tested and found unit operating as designed all checks good. Only an f0e3. Replaced slider to alleviate some clicking noise. And tighten tolerances. Advised customer on repair. All checks good.