Near Round Rock, TX 78664
David S
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher stopping mid cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle with no issues. I called techline and spoke to Liam got sr #7728490434. I advised techline of the complaint and what the unit is doing. Techline stated since I am not showing an error codes in diagnostics and I can’t get the unit to fail while in home there is no testing the can brine to determine the fault. I ran the unit through diagnostics one more time trying to make the unit fail. Unit operated as designed. I checked resistance for all components and everything is checking out good. I can’t find a fault with the unit at this time. I spoke with up customer about leaving the unit in the failed state so we can com out a diagnose it from that failed state. Job complete no water leaks detected.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for not filling with water, upon inspection found the washer valve not opening, changed valve and tested. Water returned. Complete"
Near Austin, TX 78727
David S
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for sealed system repair. I gained access to the compressor and replaced with new. I installed a access valve and UV dryer. I pulled a 30 inch vacuum and monitored gauges for leaks, I found none. I put a charge of 4.24 oz into the system . I monitored the gauges and saw good pressure. The evaporator started to form a good frost pattern. Job complete. No water leaks detected."
Near Austin, TX 78741
Jacob
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW8500DW Arrived onsite for unit not cleaning clothes. Saying unit is still leaving lint and hair on clothes and sometimes a bit of a white stain. Tested unit in diagnostics. Did not find a error code. Ran unit unit test mode. Unit working as designed. No leaks at this time. Job complete.
Near Austin, TX 78746
Kevin
Job Details: 08/06/2020
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found cut off has failed, after replacing it dryer is now heating properly. Vent hose connection on wall is pushed back into wall and hose will not attach. Recommended to customer that it be repaired/replaced before dryer is hooked up again. Without that hose being attached did not confirm whether airflow is good or bad, job complete"
Near Georgetown, TX 78626
Lou
Job Details: 08/06/2020
RANGE MAYTAG MGT8775XS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the front left valve failure, the front left and right orifice holders and the lower oven bake ignitor failures, I removed and replaced all parts mentioned and using my liquid gas leak detector, I checked all gas connections and all were good. Due to the gas line at the back of the unit being too short, I had to disconnect the line at the cutoff and reconnect it when completed. Using yellow gas line tape, I wrapped the receiving line with the tape and once the connection was completed, I tested it with liquid leak detector and it was good. Tested the unit and it is operating as designed. No gas leaks detected during service.
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
COMPACTOR KITCHENAID KTTS505ESS0 Arrived onsite for noisy trash compactor. I tested the unit and it makes a grinding thumping noise. I contacted techline and they had me put my phone to the unit as it was compacting. techline determined that the noise is normal and the unit is working as designed.
Near Austin, TX 78741
Jacob
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit making noise from the fresh food diffuser. Tested unit. Found that diffuser was making noise. Replaced diffuser. Tested unit. Noise issue has gone away.
Near Austin, TX 78733
Kevin
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site and replaced valve after replacement hot water is operating properly job complete"
Near Leander, TX 78645
Lou
Job Details: 08/06/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not making ice, I removed and replace the air handler housing, fan and gasket kit, fill tube kit and defrost heater. Tested ice maker operations and the unit is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 08/06/2020
COOKTOP WHIRLPOOL SCS3017RS01 Arrived onsite for the cooktop RF burner not working. During testing found that the electrode is no good will need to replaced burner assembly and all burner screws because of age.
Near Austin, TX 78725
Scott
Job Details: 08/06/2020
RANGE AMANA AGR5330BAB3 Arrived on site for left front burner not lighting. Found spark module failed . Replaced module. All burners are igniting properly. No gas leaks detected at time of service.job complete .
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrived onsite to install previously diagnosed parts. I installed the ice maker optical sensor and advised the customer to let us know if it still does not make ice. The customer brought to my attention that their ice door motor is not working I tested and found the motor faulty. Will order motor but office will have to get AUTHO and RS with customer. (WP2252130) ice motor ; ordrng 1 WP2252130 (ref auger motor)
Near Georgetown, TX 78633
James
Job Details: 08/06/2020
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived on site and tested operation. Found UI unresponsive and unit is off. Tested voltage and found incorrect voltage coming from power supply. Installed new power supply and tested operation. Unit tests good. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to test unit for error code F2E2. Tested unit found corroded UI and corroded jumper wires and corroded control board. Will need to replace control board, jumper wire and UI. Ordering part#W11028004(jumper wire) and part#W11036550(UI). Office to reschedule. Will need autho. ; ordrng 1 W11028004 (UI JUMPER WIRE) and 1 W11036550 (UI)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
REFRIGERATOR GE GFE28HSHESS "Arrived on site to inspect refrigerator freezer no cool. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested all fan functions and all fans are operating as designed and unit is cooling properly. After testing, the compressor came on and unit began to cool. No mechanical repairs needed at this time. Unit is plugged into a GFCI outlet. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Tyler
Job Details: 08/06/2020
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for washer not filling.after running a diagnostics check I found 2 error codes ( f8e1-long/no fill, & f0e2-suds issue) both occurred because the valve had seized up internally and the main control wasn’t sensing correct water pressure when filling. I replaced both the main control and inlet valve then proceed to recalibrate the entire washer. After running final test I found that entire washer is workin as designed with no leaks before during or after repair."
Near Waco, TX 76712
Jonathan
Job Details: 08/06/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived on site for oven that is flashing an F1E1 code. Inspected unit and work area. Customer showed me when he went into a bag that the unit was flashing that area code. Replaced appliance manager and tested unit. Unit is working as designed. Call complete.
Near Volente, TX 78641
Jonathan
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found drain line tied in with reverse osmosis. Performed diagnostics mode, no error code. Measured incoming water temperature at faucet at 120°. Measured amp draw to heating element at 7.5 amps. Checked for hot temperatures at end of test cycle and found heating element heating. Found suds from rinse aid dispensing. Called Whirlpool tech support and spoke with Kathy. Measured water temperature in dishwasher at 114°. Found all operations working as designed. No water leaks detected. (sr# 7728494311)."
Near Leander, TX 78641
Jonathan
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWB855DC4 "Arrived on site for washer not able to complete cycle. Inspected unit and work area. Found unit unleveled. leveled unit and inspected gear case. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load and F0-E3 overload. Performed manual test mode and ran test 51, found all operations passed testing. Ran high spin and heavy agitation test cycle. Ran calibration cycle. All operations tested good, no water leaks detected."
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with small load large water and large load small water. Since the control was replaced on last visit I called techline to document this visit and point me in the right direction. They had me go through the diagnostics routine and all tests passed. I checked to see if the unit was on a dedicated breaker and it was. Techline determined that the unit is working as designed at this time. I also found one of the leveling feet pushed up causing the unit to wobble so I corrected and leveled. I noticed a slight drip coming from the hot water line at the machines connector i attempted to tighten the hose but still had small drip. I advised customer to get a new hot water line to prevent damage. SR#7728492807. Job complete.
Near Bee Cave, TX 78738
Brandon
Job Details: 08/06/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not making ice, found broken grid cutter, thermistors all passed, recirculating pump and water pan pump passed, compressor and fan motor passed.
Near Austin, TX 78703
Jacob
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFCS22EVMS2 Arrived onsite for unit needs all 3 gaskets. Looked at unit. Saw both gaskets in refrigerator were torn and tattered. Customer wanted freezer replaced too. Replaced both freezer and 1 refrigerator seal. Original package only came with one seal and new freezer seal not sealing correctly. Ordered 2 seals ; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10574476 (gasket-dor)
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
DRYER MAYTAG MEDX655DW1 "Arrived on job for complaints of not heating. Found grounded heater. ; ordrng 1 279838 (element,heater)"
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of unit making noises, found noise coming from sheet metal squeaking when load was present, I added some dryer pads, unit tested good. Checked blower wheel, motor, roller wheels, belt and idler, all tested good."
Near Austin, TX 78703
Jacob
Job Details: 08/06/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite for unit not starting. Tested unit. Unit working as designed. Need to order feet for unit. Rescheduled with customer. ; ordrng 4 W10888529 (feet-lvlng)s
Near Austin, TX 78746
Leonardo
Job Details: 08/06/2020
OVEN JENN-AIR JJW2827DS01 "Arrived on site to test unit for broken glass door. Tested unit found inner glass broken. Cleaned broken glass replaced glass panel. Tested unit, unit works good. Job complete."
Near Austin, TX 78748
Leonardo
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for burner not coming on. Test unit and found broken knob not allowing valve to turn order 2 knobs customer will be ok to just drop outside. Office to reschedule. ; ordrng 2 WPW10339442 (KNOB BLACK)s
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 "Arrived on site for refrigerator not maintaining freezing temps in freezer. Customer stated that evaporator was replaced last year. Inspected unit and work area. Found condenser majorly clogged (see SD-Pic). Gained access to evaporator and found incomplete frost pattern (see DS-pic). Cleared condenser. Inspected compressor and found hotter than normal, due to clogged condenser. Informed customer to allow 24 hours."
Near Georgetown, TX 78628
Tyler
Job Details: 08/06/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that was leaking water out of the door. Upon further inspection I found that there were no error codes in the diagnostic mode but before I ran diagnostic test I saw that there were obvious water stain trails coming from the tub between the bellow and lower part of door. I went ahead and replace the Bello and re-tested the unit to ensure that there was no leaking. There was no water damage or leaking of any kind before during or after repair. I also instructed the customer to keep a very close eye on the water dispenser at the top left of the unit to ensure that there is no water coming from there when I was on site there was no water stains or evidence that it was leaking. Unit is working as designed call complete
Near Lakeway, TX 78734
Luis
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSSC48FTS00 "Arrived on site for loud noise and cooling complaint. Ran diagnostics found fan motor not powering on,removed cover found ice blocking fan blade,fan kicked on and loud noise from blade hitting ice. Removed ice blockage,ran diagnostics all test passed,powered unit on compressor powered on frost forming on evaporator."
Near Austin, TX 78704
Jacob
Job Details: 08/06/2020
WASHER WHIRLPOOL PAVT244AWW Arrived onsite for belt not staying on unit. Found that motor tension was not holding. No issues at this time. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/06/2020
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and found refrigerator is unplugged The interior is room temperature, after reconnecting to power Compressor is running all interior lights are on user interface is responsive and all fans are running. Took multiple videos and pictures and sent all to MS. There is no visible signs of any fire, smoke, or electrical damage anywhere on refrigerator. There is no smoke staining or evidence on any of the walls of the home or ceiling. Informed customer having refrigerator unplugged corrects multiple kinds of issues including defrost concerns, overheating, and resetting of control boards. Recommended that they allow it to cool for 24 hours, could not find any reason for customers experience, job complete."
Near Belton, TX 76513
Al
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived to inspect newly French door refrigerator not producing ice.Customer advised the unit began producing ice .I verified ice production and checked the temperature and unit refrigerator temperature was set to 42 degrees.Put unit on recommend 38 degrees.All water lines were dry at the time of service.Job complete
Near Austin, TX 78734
David
Job Details: 08/06/2020
DISHWASHER KENMORE 665.12773K310 "Arrived on site to diagnose leaking dishwasher. Found unit dripping from the diverter, with codes F9E1, F9E2 for diverter. Ordering AUTHO and research. Office to reschedule p. Unit needs new sump and diverter assembly. ; ordrng 1 AUTHO (AHS AUTHO) and 1 RESEARCH (RESEARCH SUMP AND MOTOR ASSEMBLY. IF NOT AVAILABLE UNIT NEEDS A SUMP, DIVERTER, WASH MOTOR)"
Near Round Rock, TX 78664
Kayman
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived onsite to install previously diagnosed parts. I installed the front roller wheels and the unit is working as designed. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the filter head leaking water, I removed and replaced the filter housing and tested. The unit water fill tube was still slow filling and the filter continued to leak. I removed and replaced the inlet valve and removed the filter and retested. Unit is operating as designed. I inspected the filter and found slivers of plastic on the tip of the filter which is causing the filter to not seal correctly. Customer provided another filter and it too had slivers on the tip. I recommended that the customer purchase their filters from a hardware store or directly from Whirlpool and not online. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for defrosting issues, installed evap and provided thermistor, no problems found. Job complete"
Near Austin, TX 78744
Kevin
Job Details: 08/06/2020
DRYER AMANA NED5800HW0 "Arrived on site and inspected dryer and found power at terminal block is correct, found green light on control board is blinking and power is good, could not get control panel to respond. Will need to bring back control panel to correct the issue.; ordrng 1 280148 (cutoff-tml) and 1 W10909685 (fuse-thrml) and 1 W11310055 (HARNESS) and 1 W11378950 (CONTROL PANEL) and 1 W11388023 (CONTROL)"
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for customer complaint of unit not producing ice, found chunk of ice obstructing ice maker tray. I removed ice, tested ice maker, and defrost system, unit tested good, however, I did notice the wire harness at bottom of freezer door damaged, if problem continues, will need new freezer door. The ice bin switch was good, but the control was not recognizing the ice bin switch. This will not affect the ice production since the control is stating that the bin is present."
Near Granger, TX 76530
Tyler
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to repair refrigerator. After installing water inlet valve, gasket, shaft, motor, etc I realize that one of the parts we ordered gotten mixed up with another and we were not sent out with the ice door chute cover. We will need to return with part number W11324588 To complete final repair. Other than that all of the parts installed or working correctly and functioning as designed and inlet valve no longer causes leaking issue into the icemaker. Office to reschedule due to Part being on available.; ordrng 1 W11324588 (ICE DOOR)"
Near Austin, TX 78738
Luis
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ01 "Arrived on site for water leaking. Found damaged tube that enters filter,will need to order filter inlet tube. ; ordrng 1 8201597 (TUBE FILTER INLET)"
Near Austin, TX 78703
Leonardo
Job Details: 08/06/2020
RANGE KITCHENAID KGRS807SSS01 "Arrived on site to replace control board and module from previous diagnosis. Replaced control board and module. Tested unit to 350, unit works good. Job complete."
Near Austin, TX 78746
Leonardo
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace tub assembly from previous diagnosis. Replaced tub found damaged drain pump, door hinge friction sleeves, and a missing hose clamp. Ordering W10876537(drain pump), WP285655(hose clamp), WP8268961(friction sleeve)x2. Office to reschedule. ; ordrng 1 W10876537 (DRAIN PUMP) and 1 WP285655 (HOSE CLAMP) and 2 WP8268961 (FRICTION SLEEVE)s"
Near Austin, TX 78725
Scott
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived on site for low ice production . Found ice maker hanging up . Replaced ice maker . Re ran harvest . All checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78753
Scott
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site ,replaced dispenser . Ran diagnostics all checked normal .no water leaks detected at time of service . Job complete"
Near Lampasas, TX 76550
Al
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect newly purchased French door refrigerator not dispensing water or ice.
Near Georgetown, TX 78633
Tyler
Job Details: 08/06/2020
DISHWASHER KENMORE 665.13263K112 Rived on site to diagnose and repair dishwasher they had a wreck not adjusting right. After further inspection I found at the upper rack in the dishwasher had a broken adjustable mounting kit on the left side of it. apply to repair the assembly kit that would fix the mounting issue for the dishwasher after the repair I was able to retest the upper rack and it now pools in and out of the dishwasher flawlessly and with no issues. Call complete
Near Round Rock, TX 78664
David S
Job Details: 08/06/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer knob beings broken off and no working. I inspected the unit and work area. I found the start switch clip was broken. I replaced the start switch and the knob. I tested the unit. It is operating as designed.
Near Austin, TX 78753
Scott
Job Details: 08/06/2020
REFRIGERATOR FRIGIDAIRE FRS28XHAB0 "Arrived on site for no cool fridge . Found sealed system failure .
Near Lampasas, TX 76550
Al
Job Details: 08/06/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived to install previously ordered part.Removed and replaced the damaged membrane.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Lampasas, TX 76550
Al
Job Details: 08/06/2020
DISHWASHER FRIGIDAIRE LFID2426TF "Arrived to inspect dishwasher not starting.Confirmed the complaint and found the unit would turn on, but wouldn’t start.Called Frigidaire spoke with TommyFound the door latch assembly was defective.Removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78739
Leonardo
Job Details: 08/06/2020
RANGE THERMADOR PRD486GDHU/23 Arrived on site to replace 2 control boards and communication board from previous diagnosis. Replaced control boards and coms board. Temp regulator broke while putting unit back together. Ordering part#00623921(temp regulator). Office to reschedule. ; ordrng 1 00623921 (TEMP REGULATOR)
Near Austin, TX 78735
Luis
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for damaged fill tube heater wires. Replaced fill tube assembly,y,ran diagnostics on icemaker passed, ran fill test passed."
Near Paige, TX 78659
Andy
Job Details: 08/06/2020
WASHER GE GUD27ESPM1DG Arrived on site to install previously diagnosed control and terminal block. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78734
David
Job Details: 08/06/2020
OVEN WHIRLPOOL WOD51EC0AS02 "Arrived on site to diagnose oven reportedly burning items they bake. Customer had informed me that their wife had tried to calibrate unit by 30 degrees. Checked calibration and found she had increased the temperature by 30 degrees and not lowered it. Reduced temperature to -30 degree calibration. Tested temps with thermocouple at 350 and did not see them exceed 372. Temperature is now likely good and unit can be fine tuned. Advised customer that if the calibration does not hold, that we will need 2 men to come back to remove unit, since it’s in a corner and am oven dolly can’t be used.
Near Leander, TX 78641
Jonathan
Job Details: 08/06/2020
WASHER MAYTAG MHW5500FW "Arrived on site for washer intermittently draining. Performed diagnostics mode and checked fault codes. Found F0-E1 suds fault code. Found customer on a water softener. Ran automatic test cycle and monitored test operation. Inspected drain line and found connection to washer was upside down and to far down drain. Corrected drain line and added zip tie to it. Spoke with customer on soap usage for water softener system. All tested good, no water leaks detected."
Near Jarrell, TX 76537
Tyler
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher that would not fill with water. After running diagnostics I found an f6e4 error that referenced the float switch was stuck open. I then saw that the float switch had some water debris in it due to customers having well water as a source of water. Cleared debris and retested float switch and unit and everything is now functioning as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
RANGE KITCHENAID KSEG950ESS0 Arrived on job to replace harness. Had trouble getting harness out of control side so replaced control. Control came with blue harness used that one. After replacement test operation and buttons not working and code came back. Called tech line 7728492056 was instructed to not use blue harness but install harness order from last visit. After replacement test operation all good.
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/06/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site for oven trim damaged. Customer stated that inner door panel was damaged as well. Inspected unit and work area. Found vent bent and marking on inner door panel. Replaced vent and will need to order panel. ; ordrng 1 WPW10709147 (INNER DOOR)
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived n site for dishwasher not starting cycle. Performed diagnostics mode and found error F4-E3 sump motor failure. Tested voltage to wash motor and found 120 volts. Found failed wash motor, due to normal wear and tear. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored test operation. Found all tested good, no water leaks detected. Spoke with tenant on maintaining unit.
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
DRYER GE GTD45EASJ2WS "Arrived on site for dryer not drying properly, wetness when trying to dry clothes and loose panel. Tested and inspected unit and found back panel loose from failed screw stripped from factory. Removed failed part and replaced with new. Also found drying and wetness issues from very clogged house venting. Instructed customer that they will need vents cleaned. No other repairs are needed at this time."
Near Driftwood, TX 78619
Robert
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job to replace UI. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78746
Kevin
Job Details: 08/06/2020
DRYER WHIRLPOOL WED5000DW1 "Arrived on site and inspected dryer and found thermal fuse has failed. After replacing fuse dryer is operating properly, job complete."
Near Buda, TX 78610
Richard
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite for the washer not cycling. Ran diagnostics and found error codes for long fill and lid latch failure. Tested water valve and the hot water function did not work will need to replaced valve assembly. Tested lid latch function and it worked but intermittently. Will need to replace lid latch. ; ordrng 1 W11038689 (valve)"
Near Smithville, TX 78957
Andy
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator not cooling properly in FC. Tested and inspected unit and found failed controls and UI. Ordering needed part. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11225853 (cntrl-elec)
Near Austin, TX 78753
David S
Job Details: 08/06/2020
REFRIGERATOR AMANA ASI2175GRS04 "Arrived on site for sealed system repair. I inspected the unit and work area. I found the evaporator with no frost pattern. I replaced the compressor, and installed an access valve and a uv dryer. I pulled a vacuum and showed a 30 inch vacuum, I monitored the gauges for pressure leaks and found none. I put a charge of 5.3 oz into the system. I found the low side and high side not equalizing. And the low side staying in a 20 inch vacuum. I removed the charge and did a push pull test. I found the compressor operating as designed. I put the old compressor back into the unit and found the same results. I removed the condenser line and did a sweep charge on the unit. I found good flow from the condenser line that was in the compressor. I reinstalled the new compressor and tested the evaporator for restrictions, I found no restrictions in the evaporator. I am ordering a new compressor W10507884, coupler W10913906, dryer wpw10143759, evaporator wp2188822. Offi
Near Driftwood, TX 78619
Robert
Job Details: 08/06/2020
WASHER MAYTAG MVWX655DW2 Arrived on job for complaints of noise. Ran diagnostics and found no codes or noise. Ran test load with towels and unable to recreate noise. If problem continues recommend replacement of motor and capacitor.
Near Lakeway, TX 78738
Brandon
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KDTM404KPS0 "Arrived on site for customer complaint of unit not starting, found damage to the inner and outer door panels, as well as broken latch. Ordering latch and panels. Customer is calling Kitchen Aid to see if he can get Authorization for panels. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11393130 (INNER DOOR PANEL) and 1 W11412299 (LATCH) and 1 W11416371 (OUTER PANEL)"
Near Kyle, TX 78640
Brandon
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to replace freezer door due to damage caused by door handle falling down and swinging. I replaced door, handle and mounting screws, unit tested good."
Near Driftwood, TX 78619
Robert
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on job for complaints of oven not heating. Test oven for voltage only getting 120v to unit. Test outlet and voltage correct installed with plug for outlet not supplying L2.
Near Austin, TX 78750
Cliff
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to perform sealed system repair for refrigerator. Upon removing RC evaporator cover found oil present on cover and evaporator indicating a leak of refrigerant. RC evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Office to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W11116006 (evaporator)"
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for ice bin intermittently dripping won’t open and can’t remove bin. Upon inspection I found the ice bin frozen shut. I hit the ice bin on each side to free it from the ice. I removed the ice bin and tested ice maker function. The test passed I also tested the ice bin motor and it tested good. I reached out to techline regarding the complaint and they advised me to replace the left side door to remedy issue. I also noticed a slight gap between the chassis and the inner liner of that left side where the ice maker is located. I siliconed the gap and advised the customer to watch it to see if that helps. Tech-line gave me a reference # of SR#7728491579. Ordering left side door (W11435344) office to RS due to part availability. ; ordrng 1 W11435344 (DOOR LEFT )
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMHA9019HZ2 "Arrived on site to inspect microwave not powering on. Upon further inspection, I found the unit power3s up and the display showing the date/time. I placed the unit in diagnostics showing no error codes. Tested the components and the unit is operating as designed. Tested the unit in normal use and it is operating as designed. I found the unit is not connected to WiFi. Home is still under construction and no internet in the home at the time of service. Recommended the customer connect the unit to WiFi and it they have problems connecting to call the Whirlpool WiFi team for assistance at which time, if there’s mechanical issues, a new dispatch will be made and we’ll come back to service. Job completed."
Near Manor, TX 78653
Scott
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for dented door and panel . Door and badge not needed only draw panel . Panel had scratch on it . Will need to reorder panel. Call to set return . No gas leaks detected at time of service . ; O-emld tckt
Near Temple, TX 76502
Jonathan
Job Details: 08/06/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermostat and tested unit. Unit is working as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site for customer complaint of unit not producing ice, and the UI control not functioning. ordrng 1 W10818296 (cntrl-elec) and 1 W10822580 (motor-evap)"
Near Wimberley, TX 78676
Richard
Job Details: 08/06/2020
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven key pad not responding correctly. During testing found that the key pad is not responding properly. Will need to replace controller and PCB board. Ordering parts and office to schedule.; ordrng 1 5304523364 (CONTROLLER)
Near Austin, TX 78748
Kevin
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and replaced board diagnosed on previous visit, after replacement oven light is operating properly again, job complete"
Near Buda, TX 78610
Richard
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for the refrigerator liner cracked. During inspection found that the bottom right side liner is cracked. Used repair kit and adhesive to repair crack . Crack was repaired . Complete
Near Canyon Lake, TX 78132
Noah D
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to inspect dishwasher for not drying upon inspection found the stopper still in disposal. Tapped out cap and tested. Drain achieved. Complete
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
FREEZER WHIRLPOOL WRF535SWHZ01 Arrived on site for refrigerator not cooling in both FC and RC. Tested and inspected unit and found compressor not running. Found start device clicking on and off. Removed failed start device and replaced with new and found doing the same thing tested capacitor on start device and tested good. Check voltage going to start device and voltage is good. Spoke with CS and was informed compressor is needed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. SS repair. 2 hour job.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)
Near Leander, TX 78641
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site and installed new fill tube. Turned ice maker on and verified proper fill. Unit tests good. Job complete
Near Manor, TX 78653
Scott
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for poor washing . Found valve only letting a trickle of water in . Replaced valve . Ran diagnostics ,all checked normal. No water leaks detected at time of service.job complete"
Near Rogers, TX 76569
Jonathan
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for washing machine that is not starting a cycle. Inspected unit and work area. Placed in service diagnostics and then the unit powered off. I tested voltage at the wall and found the unit receiving 3 V from hot to neutral (customer has a two prong outlet with a 3 to two prong converter). I tested the outlet using a vacuum and found the vacuum staying on for 30 seconds without tripping the outlet. Spoke with MS and was advised to replace the control and console. Replaced both and placed unit in service diagnostics. Ran an auto test and lid lock switch had a hard time locking the lid. Placed unit in service diagnostics again and found the unit showing an F5 E1 code. Replaced lid lock assembly and tested unit. Unit ran as designed. Unit did power off by itself again when putting in my screws. Placed unit in service diagnostics and found an F7 E0 (loss of power). Advised customer that she may have an intermittent voltage issue. Advised her to conta
Near Belton, TX 76513
Jonathan
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW8500DC5
Near San Marcos, TX 78666
Richard
Job Details: 08/06/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite for the washer with a loc error. During testing found that the the control lock was on. Disengage the control lock and washer tested good and no leaks detected.
Near China Spring, TX 76633
Jonathan
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, Dave dryer, and coupler and put unit in a vacuum. Unit held a vacuum for over seven minutes without dropping in pressure. Charged unit and compressor ran up to 145 psi on the high side and two psi on the low side. Released some pressure out of the high side and unit is running as designed. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 "Arrived on site to test unit for strange sound. Tested unit found broken impeller on drain pump. Replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
WASHER MAYTAG MHW5630HW0 Arrived on job for complaints of leaks out dispenser. Replaced dispenser and tested all three hose connector no leaks.
Near Killeen, TX 76542
Al
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived to inspect ice maker not dispensing ice.Confirmed the complaint and found the motor was receiving voltage, bit not turning.Removed and replaced the motor, reassembled and unit tested as designed.Customer pointed out the deli drawer left hinge is defective and will need to be replaced.Researching and ordering the needed part. W10874836Office to reschedule with customer for return visit.; ordrng 1 W10874836 (END CAP LEFT )"
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found ceiling lights in fresh food have failed and freezer light is out, replaced freezer light and all lights are now operating properly, job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of water pressure low and drawer damaged. Customer to get filter for water issues. Drawer damaged will need to replace drawer.; ordrng 1 W10858802 (bin-freezr)
Near Pflugerville, TX 78660
Kayman
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found a large amount of frost built up on the evaporator cover. I ran a diagnostics test and found the defrost sensor open. I steamed the ice off the evaporator and found the FC thermistor on the wrong line on the evaporator. I relocated the thermistor and taped it with a zip tie to secure it on the correct spot. I noticed the drain pan was over flowing so I vacuumed out the water. I also replaced the UI just in case. I advised the resident to keep an eye on the drain pan for overflow to prevent floor damage. The unit seems to be working as designed at this time. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 08/06/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on job for complaints of no power. Checked and no power supply found breaker in off position. Turn on breaker and test oven. Oven heating properly.
Near Liberty Hill, TX 78642
James
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and tested switches. Called tech line and spoke to Adrian #7728492027. Recommended inspecting entire harness for short. Pulled unit and found harness pinched between frame under capacitor and pinched again for harness to turntable and hood light. Unit will need new main harness to repair. Office to schedule return services due to harness is expart; ordrng 1 W11350916 (HARNESS, MAIN)"
Near Austin, TX 78746
Leonardo
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
Near Mustang Ridge, TX 78610
Richard
Job Details: 08/06/2020
WASHER MAYTAG WFW6620HC0 Arrived onsite for the washer leaking water and making a noise during the spin cycle. During testing found that one of hose clamps going to the drain pump was loose. Secured hose clamp and leak is gone. The noise the customer was hearing a normal spin cycle noise. Complete
Near Pflugerville, TX 78660
David S
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for range panel being damaged. I removed the damaged panel and replaced with new. I tested the unit operations. He unit is operating as designed. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, upon inspection found the control did not fix issues. Ordering harness and gearcase, will also need new shifter. ; ordrng 1 W10870910 (GEARCASE) and 1 W11028052 (HARNESS) and 1 W11028053 (HARNESS)"