We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Killeen, TX 76542
Al
Job Details: 07/02/2021
"Arrived on site and inspected dryer not heating. Confirmed the complaint and checked the element, thermostat, cutoff and found the time was defective causing the malfunction. Removed and replaced it after authorization and unit works properly. JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Killeen, TX 76543
Al
Job Details: 07/02/2021
Arrived on site and to install previously ordered parts. Found the trim (left and right side) plastic was broken not securing the glass. I went ahead and installed the handle and handle trim and reordered the trim. I ordered 2 for each side to prevent not completing the repaiR due to defective parts. NEEDS MORE WORK ; ordrng 2 W10761014 (Trim GLASS)s and 2 W10761018 (TRIM for Glass door)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 07/02/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Waco, TX 76704
Tyler
Job Details: 07/02/2021
Arrived on site for rains not allowing oven section of unit to kick on. Upon arrival customer stated that the igniter seemed like it would turn on but it was not igniting the gas or allowing gas to come out I then verified there was a solid 120 V connection between the igniter main control and the valve but during test I found the igniter was not gLowing hard enough to allow any gas to pass through the burner Ive been replaced igniter reassembled and tested the unit and found that the oven kicked on very quickly and loud for functionality and a very healthy flame to ignite. At this time unit is functioning as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Spicewood, TX 78669
Leonardo
Job Details: 07/02/2021
Arrived on site to test unit for handle coming off. TestUnit and found loose screws. Secured handle screws test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TBB
Near Killeen, TX 76549
Al
Job Details: 07/02/2021
"Arrived on site and inspected a garage refrigerator with cooling issues. Confirmed the complaint and found the temperatures were 72/77. Accessed the evaporator and found NO frost pattern on the evaporator and a small ice buildup on the top right that was stagnant and contributing to the cooling issues. Determined this would be a sealed system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Tyler
Job Details: 07/02/2021
Arrived on site for refrigerator not making ice. Upon arrival I checked temps in freezer and found unit sitting right at 0?. Upon further inspection of the icemaker I found no broken wires or harnesses anywhere and I tried to run a diagnostics on the icemaker but found the motor was stuck in the harvest position and not allowing the cycle to complete unit was receiving the proper DC voltage I did replace the icemaker and reassembled and tested the unit I found that the icemaker fully harvested as designed and was allowing water to come in from the valve and inform customer that unit would need at least 24 hours to fill the bucket up with ice. No leaks during repairs call complete
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV152KWA
Near Temple, TX 76504
Tyler
Job Details: 07/02/2021
Arrived on site for microwave not turning on. Upon arrival found power supply giving 120v from outlet.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/02/2021
"Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested dispenser operation and monitored for water connection. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model GMC305PDT07
Near Killeen, TX 76543
Al
Job Details: 07/02/2021
"Arrived on site and inspected a combo wall unit, where the microwave when customer attempts to start the unit the display reads DOOR found the door switches and the oven bake element were defective causing the individual malfunctions. I replaced the bake element and ordered the microwave door interlocks and oven door latch due to an F5E1 error code thats intermittent. Office to reschedule return services due to part availability. (See attention notes); ordrng 1 WPW10195934 (Door latch) and 1 4375346 (INTERLOCK SWITCHES)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR4HW6
Near Bruceville-Eddy, TX 76524
Tyler
Job Details: 07/02/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found both compartment temps were over 70 degrees. After inspection of FC I found evap fan motor running but evap coils had no frost, moister or cold build up and instead felt hot to the touch. After inspecting the compressor work area I found amperage to compressor was over 6amps and rising. Condenser fan motor was complete seized up but was receiving proper voltage. The return low side line was hot enough to burn things when touched. At this time the compressor has stopped pumping no returning refrigerant through system. Office will need to reschedule after ahs autho and part availability is known.; ordrng 1 297279500 (Condenser fan motor) and 1 5304475098 (Compressor kit) and 1 242039204 (Condenser coil) and 1 5303918284 (Evap coil kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access coupler) and 1 Cnote (Need ahs autho)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78730
David Z
Job Details: 07/02/2021
"Arrived on site to follow up on unit not pumping into chill plate.s. Found the recirc pump sounded like it was grinding and not pumping hard enough , verified by previous tech. Replaced recirc pump and retested. Found unit is now workin"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/02/2021
Arrived on site to replace compressor and filter drier. Found no issues with evap did however find the compressor pulling 2.6amps and was extremely hot to he touch. Replaced compressor and drier. System held vacuum for 20mins. Charged system to specs. Found no signs of leaks from solder joints or anywhere. FC evap develop ideal frost pattern. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000W3
Near Andice, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect washer not cleaning clothing. Upon further inspection, I placed the unit in diagnostics and manually tested agitate and found the basket moving with the agitator. Tilted unit back and found the actuator not seated correctly. Using a ziptie, I secured the actuator to the cam shifter and tested as a temporary fix until I can return with the actuator. Unit is operating as designed. I advised the customer of my temporary repair and am ordering the actuator and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service. ; ordrng 1 W10913953 (Actuator) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Austin, TX 78704
Scott
Job Details: 07/02/2021
"Arrived on site ,replaced valve and wl sensor . After running diagnostics, no water at stage 4 . Found wl sensor was ohm out of range . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Matthew
Job Details: 07/02/2021
Arrived onsite for washer not spinning. Upon inspection found unit not completing a cycle. Ran diagnostics and found fill error codes. Ran test and found failed fill valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near Austin, TX 78723
Wesley
Job Details: 07/02/2021
Arrived onsite and replaced icemaker and valve and harness. Unit is now operating as designed and set up to produce ice. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/02/2021
"Arrived on to install previous diagnosed part. Removed failed control and UI , installed new and found same results. Found RC door insulation collapse in door and causing door not to engage switch. Had to double up pads for switch to engage. Will need to replace RC door.; ordrng 1 W11377266/STAINLESS (LEFT RC DOOR)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78717
Justin
Job Details: 07/02/2021
"Arrived on site for a range with burners not heating properly. Upon arrival the customer stated the oven was not working and they felt the cooktop was taking longer to cook foods. I found the burners working as designed and explained to the customer on how the level of heat on the flames cannot change. I put the unit into diagnostics mode and found stored error code F8E0 for cooling fan speed to low, and had repeated 10 times. I then tried to manually activate the cooling fan and it never turned on. I gained access to the control and found all connections and the harness good. I found no obstructions in the fan either. I found the hall sensor good at the control. This indicates a faulty cooling fan. I am ordering the fan and the office will have to reschedule.; ordrng 1 W11107275 (Cooling Fan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS3
Near West Lake Hills, TX 78746
Kevin
Job Details: 07/02/2021
"Arrived on site and inspected dishwasher and found dishwasher is not mounted properly and door is rubbing against cabinet when attempting to close it. Uninstall the dishwasher and remounted it centered and properly and it is now working correctly,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78732
Leonardo
Job Details: 07/02/2021
Arrived on site to test unit for unit not washing. Found bad wash motor. Will return with sump and motor office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 07/02/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
We serviced a
GE DISHWASHER
Model GDT535PSJ5SS
Near Round Rock, TX 78681
Kayman
Job Details: 07/02/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Cliff
Job Details: 07/02/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Red Rock, TX 78662
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not closing normally. Upon inspection found the unit was unlevel in the back, leveled front of unit and instructed customer on how to install shims. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78704
Kevin
Job Details: 07/02/2021
"Arrived on site and replaced Control Board and Control Panel diagnosed on previous visit, new control panel comes with extra long screws because short ones will not hold onto corners anymore. However installing the extra long screws popped out front panel on the corners.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW2
Near Georgetown, TX 78633
Lou
Job Details: 07/02/2021
"Arrived on site to inspect dishwasher leaking water and not draining. Upon further inspection, the customer advised that he had a cycle going and they left the home and when they came back they found water leaking out the front at the bottom the door. I pressed the cancel button and the drain pump came on and drained the water from the unit. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. While the unit was dispensing water into the tub, I manually tested the float switch and it is operating as designed. I let the unit complete testing and it operated as designed. I advised the customer that something was holding the float switch down and not allowing the switch to open and turn the water off. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PSS29NGSABB
Near Robinson, TX 76706
Tyler
Job Details: 07/02/2021
Arrived on site for refrigerator not making ice. Upon arrival I ran a diagnostic check on the icemaker and found that the motor was stuck I was able to test voltage and found 120 V going to the icemaker after replacing the icemaker I was able to verify that the water inlet valve is still functioning as designed I informed the customer will take 24 hours to fill the bucket up with ice. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/02/2021
Arrived on site for Not Starting or Not Operating - Dryer. No power when on button pushed. Checked voltage at the wall and got 240. Removed top cover and found connector that feeds power to board disconnected. Reconnected voltage wire connector to board. Dryer powered on as designed. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Manor, TX 78653
Wesley
Job Details: 07/02/2021
Arrived onsite and found unit unplugged. Plugged unit in and tested for burning smell. Found piece of debris had. Burned during the defrost to cause the smell. Advised the customer on cause of smell. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5230BDS
Near Austin, TX 78758
David Z
Job Details: 07/02/2021
"Arrived on site to diagnose vent hood that has the fan blade rubbing on the support rods. Removed filter and checked the fan blade. I was able to wiggle the blade and it was hanging down on the left side. Removed blade and found the motor was not fully screwed into its brace, so it was drooping on the left. Tightened all screws on the motor and verified it was holding tight. Installed blade and ran on high speed. Found no vibration or rubbing. Unit working as designed at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/02/2021
Arrived on site for site for refrigerator freezer having ice developed on front of freezer ceiling. Inspected unit and work area. Found door not sealing. Removed items from freezer and found door would seal. Raised leveling feet to help door close. Recommend to remove some food items from unit to allow door to seal. Found shelf in RC broken. Job completed. No water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
Justin
Job Details: 07/02/2021
"Arrived on site for a washing machine leaking. I put the unit into diagnostics mode and found stored error code F2E3 for mismatch of control and UI. I ran the encoder test and found it as designed per test #4. I then ran a test cycle while having access to the valve and found no leaks. I gained access to the bottom of the unit and found no sign of a leak either. I inspected the bellows and found no pin holes or leaks. I then manually activated the cold and hot valve for a while, but no leaks occurred. The customer stated it happened while testing the unit in a rinse and spin after install. I ran a rinse and spin cycle but found no leak. I found the unit working as designed. No leaks observed at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Austin, TX 78729
David Z
Job Details: 07/02/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78759
Matthew
Job Details: 07/02/2021
"Arrived onsite for washer agitator issues. Upon inspection found faulty actuator. Per whirlpool service pointer, the actuator must be replaced. Repositioned actuator for temporary use unit parts arrive. Office to reschedule ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Leander, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite for wall oven with not available error code. Upon inspection I found the error pops up when trying to use the bake function. The customer stated that they cycled power but it did not fix the issue. I found F1E0 stored in the unit. I recommended replacing the main control board as per the techsheet instruction. The customer agreed so I went to turn off the oven. I found the breaker was mislabeled and the resident might not have cycled power correctly. I found the correct breaker and cycled power. I found the unit no longer showing errors. I tested the unit in bake and it preheated as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78717
David S
Job Details: 07/02/2021
Arrived on site for washer leaking into tub when not on. We found the valve stuck open and weeping. We replaced the valve and leveled the unit. We tested the unit and found it working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78737
Kevin
Job Details: 07/02/2021
"Arrived on site and inspected washer and found several saved lid lock errors. Lid lock will not engage. Only prescreened Part that arrived was control board, and attempted repair by replacing this but it did not correct the issue. A new lid lock will be needed to complete repair.; ordrng 1 W10810403"
We serviced a
WHIRLPOOL COOKTOP
Model WFC150M0JB0
Near Dale, TX 78616
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not turning off the cooktop on signal, upon inspection found all switches worked correctly and the unit did not seem to malfunctions, reset unit and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78754
Wesley
Job Details: 07/02/2021
Arrived onsite for irregular compressor noise during start up. Ongoing issue. Popping sounds. Was able to verify issue. Office to reschedule ; ordrng 1 WPW10143759 (Dye drier) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve)
We serviced a
KITCHENAID OVEN
Model KOCE507EBL05
Near Austin, TX 78746
Kevin
Job Details: 07/02/2021
"Arrived on site and replace control board diagnosed on previous visit, after replacement took one picture of oven heating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near San Marcos, TX 78666
Brandon
Job Details: 07/02/2021
"Arrived on site for customer complaint of unit not washing dishes, found error codes F4E3 and F7E1, found failed Sump/motor, part was ordered and not received at time of service, will need sump. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounded like a metal on metal screeching noise. I placed the unit in diagnostics and checked error codes and found none. Tested the unit in manual test mode and tested spin cycle. On medium spin, when the basket increased RPMs, the unit began to make the noise. I tilted the unit back and removed and replaced the drive belt and retested on medium spin and the unit operated as designed. I tested on high spin and the unit operated as designed. I demonstrated to the customer after the repair and unit continued to operate as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78717
Justin
Job Details: 07/02/2021
"Arrived on site for a refrigerator with the IM not working. Upon arrival the customer stated it was only the upper IM not functioning. I took temps and found the FC at 2?F, the RC at 37?F, and the ice box at 12?F. I then put the unit into diagnostics mode. I found the IB fan turning on, the thermistor was good, it harvested as designed, read bin as empty, but the water was not coming to the IM. I removed the fill tube from the line at the top left door hinge. I then activated test 97 in diagnostics and found water still coming from the line. This indicates a frozen fill tube and a good valve. I then activated the fill tube heater and found correct 12.7VDC, but it never came on. I ohmd out the heater and found it open. We will need to replace the full tube heater in order to repair.I am ordering the fill tube and the office will have to reschedule.. ; ordrng 1 W11223012 (Fill Tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispensers and found the ice dispenser motor is functioning, but no ice is being dispensed. I removed the ice bin and found a large clump of ice in the bottom of the bin. Also found ice/frost built up under the ice bin and on the couplings. When dispensing ice, the bin is jumping off the coupling due to the clump if ice in the bin and on the couplings. I cleared the ice from the bin and ice chute plate and couplings and found that the ice door/separator is not closing all the way and allowing warm air up into the ice bin and melting the ice. I advised the customer of my findings and am ordering the ice door/separator and scheduled return service . No water leaks observed during service.; ordrng 1 W11423781 (Ice door)"
We serviced a
KENMORE DRYER
Model 110.6613241
Near Austin, TX 78737
Kevin
Job Details: 07/02/2021
"Arrived on site and inspected dryer and found airflow meter is showing restricted removed vent hose and found lint buildup in the vent hose, after removing it used airflow meter again and found it is still somewhat restricted. Recommend it to homeowner that vent to the exterior of the home be clean by a service. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 07/02/2021
Arrived on site for defective icemaker and heater. Replaced icemaker and heater ran diagnostics passed ran fill test passed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Manor, TX 78653
Matthew
Job Details: 07/02/2021
"Arrived onsite for washer not draining. Upon arrival put unit in diagnostics and found stored error code for long drain. Inspected pressure hose connector, hose and port, all looked good. Inspected drain hose and was good. Ran auto test and all passed. Ran fill then drain and completed without error. Ran drain and spin and completed without error. No other codes are present. Could not duplicate the issue. Unit is draining. Could have been possible excessive detergent use. Instructed customer on on proper use and cycle selections. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/02/2021
Arrived on site to diagnose an oven with a light not turning off. Found rivet that holds door switch in place not fully locked in allowing switch to move and not contact strike. Fixed rivet and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Jacob
Job Details: 07/02/2021
"Arrived onsite for the having dawn soap poured into the rinse aid dispenser. Looked at the dispenser and saw some soap that was poured in the rinse aid dispenser. Cleared out the left over soap. Called tech line, and was told to just pour water into the rinse aid to help rinse out any remaining soap in the dispenser. Spoke with Austin got sr#7731155322. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Lockhart, TX 78644
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit did fill and did not move, checked motor in icemaker and it was shorted. Replaced icemaker and did full test. All functions returned. Complete"
We serviced a
GE MICROWAVE
Model PEB7226SF2SS
Near Leander, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite for microwave sparking. Upon inspection I found the wave guide cover has a char mark next to it on the cavity. I removed the cover and found the magnetron stem is burnt/fried and the wave guide is damaged (see quick pic) I advised the customer that no safe repair can be made to the unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Austin, TX 78747
Luis
Job Details: 07/02/2021
"Arrived on site for water leaking. Diagnosed water leaking from fill tube not fully inserted to fill cup and frozen drain,cleared drain,installed fill tube correctly to fill cup tested icemaker no leaks"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/02/2021
"Arrived on site to replace control and transformer from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78732
Robert
Job Details: 07/02/2021
Arrived on job to replace doors. Didn?t get the top left door. ; ordrng 1 W11518697 (DOOR) and 1 W11518699 (DOOR)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite for washer not cycling. Upon inspection I found the unit full of water. I vacuumed out the water and lifted the unit. I found the drain pump wires had come disconnected. I re secured the wires and tested the unit in auto diagnostics. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78754
Matthew
Job Details: 07/02/2021
Arrived onsite to replace previously diagnosed parts. Replaced OWI sensor. Tested unit and unit is functioning properly. When in diagnostics did flash code for FAE2 vent wax motor. No other codes. Customer has adjusted water temperature as well.
We serviced a
FRIGIDAIRE FREEZER
Model FFFU14F2QWR
Near Round Rock, TX 78681
Jimmy J.
Job Details: 07/02/2021
Arrived on site for COLD BUT NOT FREEZING. FREEZING SOMEWHAT RANDOMLY. CAN HEAR THE FAN RUNNING. PUT WATER IN THERE AND IS COLD BUT NOT FREEZING. KIND OF SLUSHY. Took temps and freezer was cooling at 10 degrees F. Removed evaporator cover and found a good frost pattern over coils. Customer stated after they removed all items from the freezer and allowed it to defrost then plugged it back in and turned the temp setting to coldest setting it began cooling and freezing properly. Explained the importance of allowing the shelves to have a gap in the back to allow proper air flow. Lowered the temp setting to 4.5 which should be close to recommended. Customer stated they had it jam packed during the cooling issues. Now the freezer only had bags of veggies and a few ice cooler blocks.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/02/2021
Arrived on site to diagnose an oven that is not heating. Found lower oven tod open and replaced it. All is working properly at this time.
We serviced a
MAYTAG DRYER
Model MGD7230HC0
Near Florence, TX 76527
Jonathan S
Job Details: 07/02/2021
Arrived on site for dryer not completing cycle on sensor dry. Inspected unit and work area. Performed diagnostics mode and checked error codes and found stuck key error code. Tested her light and found light not turning off. Measured resistance at control for sensor and opened. Gained access to harness and found not connected properly at quick connect. Corrected connection and performed diagnostics mode. Tested sensor bar and found light going off as designed. Called Whirlpool tech support and spoke with Joel . Went over cycle selections with customer. Joel stated unit is working as designed. Job completed (SR# 773154668).
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Austin, TX 78704
Kevin
Job Details: 07/02/2021
"Diagnosis sent to KB/office,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Lockhart, TX 78644
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the units ff evap was blocked with ice, cleared ice and replaced thermistor. All functions worked. Fan worked. Complete"
We serviced a
AMANA MICROWAVE
Model MVH230E01
Near New Braunfels, TX 78130
Andrew
Job Details: 07/02/2021
Arrived on site to test unit for broken door handle. Found handle is broken. ; ordrng 1 R0713641 (Handle(black))
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was still dropping about 60 volts from the right leg when started. Spoke with Techline and documented Sr # 7731150111 customer must have electrician come and fix outlet. Complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/02/2021
Arrived on site to diagnose a washer that is not cycling properly. Found service pointer for unit that updates part for shifter to correct issue. Replaced shifter with updated part and all checks good at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HB0
Near Austin, TX 78723
Jacob
Job Details: 07/02/2021
Arrived onsite for unit having a look handle. Customer showed handle being loose. Pulled handle off and tightened the screws. Put handle back on the door. Tested door. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP5
Near Austin, TX 78759
Matthew
Job Details: 07/02/2021
"Arrived onsite for ice forming in freezer. Upon inspection found door not closed properly. Warm ambient air entering freezer compartment and frosted over. Warm air also causing ice in bin to melt and fuse together. Ice maker is working. Pulled door and removed ice. Tested unit and door is now closing properly, seal is good. If symptoms persist may consider replacing door rails."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Georgetown, TX 78626
Tommy
Job Details: 07/02/2021
Arrived onsite for dishwasher not drying. Upon arrival found unit was operating as designed spoke with customer on unit using rinse aid and need for rinse aid. Unit had no error codes and ran fully through diagnostics. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the dispenser and found no water coming out. When I removed the kick plate, I found the filter not inserted all the way. Removed the filter and re-inserted it and tested the dispenser and it is operating as designed. Tested the ice maker and it is operating as designed as well. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KBHC109JSS0
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of light not working. Found the bulb open. Light sent was defective will need replacement bulb to complete. ; ordrng 1 WPW10440740 (lmp-basles)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of door not closing and lights not working. Replaced hinges to correct door issue. The lights are not working because the control is damaged and not sending power.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB02
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
"Arrived on site to replace evap, compressor and filter drier from previous diagnosis. Found no issues with evap. No refrigerant in system when hooked gauges. Charged system to specs to look for leak, found tube from cabinet to drier was leaking from solder joint. Noticed tube from cabinet was extremely short. Only about 3/8 of tube from cabinet left from previous sealed system repair. Replaced compressor and attempted multiple times to solder new drier but was unsuccessful as insulation was melting and dripping into solder joint preventing proper seal. Attempted to solder a thinner wall coupling but heat was still causing insulation to melt into joint.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Marcos, TX 78666
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit did not lock at all, I checked all other functions and found no issue. Office to reschedule ; ordrng 1 W11032875 (LATCH )"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not powering on, found proper power at both the wall and at the control, found UI was not responding, found proper power to UI out of main control, found wire harness on UI control was not making a strong connection, i used small flathead and adjusted the prongs on the UI harnesses make a secure connection to the main control, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS185JPB2
Near Leander, TX 78641
Justin
Job Details: 07/01/2021
"Arrived on site for an ice machine not making any ice. Upon arrival the reservoir was full of water. I tested the unit and found all it would do was fill and drain. The compressor, recirculating pump, or condenser fan never turned on. I tested voltage going to the recirculating pump and found not 9V going to it, and I never heard it hum. This indicates a bad control and possibly a bad pump. I also gained access to the bottom of the evap and found significant corrosion on the cap tube and drier. You could also visibly see the tube from the recirculating pump to the water dispenser was extremely clogged. control, recirculating pump, tube, and dispenser. I also advised the customer that due to the corrosion he may also have a cooling issue.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Manchaca, TX 78652
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for oven running hot. Found oven running around 8?. Calibrated oven to -10? test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the unit worked when closed correctly, instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Copperas Cove, TX 76522
Al
Job Details: 07/01/2021
Arrived on site and inspected defective dishwasher dispenser. Confirmed the complaint and removed and replaced it. Reassembled and unit tested as designed. JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Copperas Cove, TX 76522
Al
Job Details: 07/01/2021
"Arrived back on site to replace the ice maker. Removed and replaced it and unit cycled, filled and was harvesting when I left. JOB COMPLETE"
We serviced a
KENMORE REFRIGERATOR
Model 106.545824
Near Killeen, TX 76543
Tyler
Job Details: 07/01/2021
"Arrived on site for refrigerator not making ice and freezing in bottom of freezer compartment. Upon arrival found ice maker had been receiving 120 volts, but motor was stuck mid harvest not allowing completion. After installing new ice maker I also was able to verify that inlet valve was getting full voltage as well but not allowing water to pass into ice maker. After replacing valve I was able to get full functionality and water both to ice maker and dispenser. No leaks during repairs. Also found leak in freezer was defrost related due to a warped evap drip pan. I was able to reform drip pan to allow water not to pass into freezer flooring compartment. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Lou
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor failing, the solenoid sticking and the right RC door gasket torn, I removed and replaced the motor, solenoid and gasket. Using my heat gun, I shaped the gasket before installing. Tested the unit and it is dispensing ice and the door gasket is sealing properly. I advised the customer of my repairs and demonstrated the dispenser working. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Killeen, TX 76541
Al
Job Details: 07/01/2021
Arrived on site and inspected washer leaking. Ran diagnostics and found the drain hose had a pinhole slit causing the unit to leak heavily. Removed and replaced it and tested it and unit tested as designed. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76541
Al
Job Details: 07/01/2021
Arrived on site and inspected dryer heating issues. Confirmed the complaint and found one of the connections at the cutoff wasnt connected properly causing the malfunction. Corrected the issue and unit tested as designed. Customers mom was on site and confirmed the repair. JOB COMPLETE
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Belton, TX 76513
Tyler
Job Details: 07/01/2021
"Arrived on site for rain is not allowing the right side oven to turn on properly. Upon arrival I just assembled unit and tried to test oven and found that range was kicking on as design in the oven allowing both bake and broil functionality but during diagnosis I found that the bake igniter although was receiving 120 V was not getting hot fast enough to let the gas in. After customer approval I made repair to bake igniter reassembled and tested unit multiple times and found that igniter was igniting the gas quickly and efficiently as designed, call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not drying dishes. Test unit and found bad dispenser not dispensing rinse aid. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the reservoir tubing being damaged during installation, I removed and replaced the reservoir and fitting and tested the water dispenser and ice maker. Unit is operating as designed with no further water leaks. Customer is having repair work done the walls and cabinets behind and around the unit. I did not level the unit at this time to allow for easier access when pulling the unit out. Customer will notify the office when the repairs are finished and schedule an appointment to level the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Austin, TX 78750
Luis
Job Details: 07/01/2021
5135Arrived on site. Replaced ui and main control previous tech diagnosed powered unit on all fans and compressor running.
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Elgin, TX 78621
Matthew
Job Details: 07/01/2021
Arrived onsite for paint flaking in oven. Upon inspection found paint had chipped on upper oven base liner. Explained to customer that liner is not serviceable. Customer wanted to be sure that issue would not present any harm. Explained that issue is cosmetic and will not affect the unit. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78702
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Removed vent and found gasket not sitting correctly. Secured gasket test unit and unit test good job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78704
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing Couldnt get a hold of owner but it will need both drain hoses and a new sump and motor office
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78750
David Z
Job Details: 07/01/2021
Arrived on site to install previously diagnosed parts to resolve split hoses and damaged valve. Installed new hose from filter to valve and installed new valve. Replaced icemaker. Tested unit and verified no leaks are present and all is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Buda, TX 78610
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not starting and cancel button turning on by itself. Found shorted ui and board. Replaced both parts under the 5 year warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK25ILBT02
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2021
"Arrived on site to inspect refrigerator gaskets. Upon further inspection, I found both gaskets sealing properly. I tested temps in the FC=11 degrees and RC=39 degrees. Customer has FC section packed with food, but due to unit in garage not cooling properly. Found no evidence of any air leaks or frost building up. No repairs needed on this unit. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model PBF2255HEW
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 degrees & RC=40 degrees. I found a large amount of ice/frost built up on the FC evaporator cover. I tested the unit in diagnostics and found the defrost thermistor shorted. Tested defrost and it is operating as designed I recommended that the customer unplug the refrigerator and leave the freezer door open at least 24 hours before I return in order for the frost to defrost. I am order the defrost thermistor and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service. Customer is needing 1st call of the day and note that the unit he garage.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing.
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Volente, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for cooktop not igniting any of the burners. I accessed and removed the gas line from the regulator and confirmed gas was getting to the regulator. I removed the regulator and found it clogged and no gas able to pass through. I replaced the regulator and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Spring Branch, TX 78070
Andrew
Job Details: 07/01/2021
"Arrived on site to test unit for spray nozzle not spraying. Found nozzle was clogged. Replaced nozzle, tested unit, unit works good. Found check lint illuminating after every start. Unit is venting properly. Recommend replacing inlet and outlet thermistors. Ordering additional parts to ensure completion on return visit. Office to reschedule. ; ordrng 1 280148 (Cutoff) and 1 WP8557403 (Thermostat) and 1 WP8577274 (Thermistor) and 1 W10909685 (Thermal fuse) and 1 W11158453 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit operating with shorting bake igniter. Repaired short and advised customer on repair. All checks good. Unit is now operating properly.
We serviced a
GE DISHWASHER
Model GSD4060D00SS
Near Killeen, TX 76549
Al
Job Details: 07/01/2021
"Arrived on site and inspected dishwasher not filling, looked underneath the sink and discovered the hot water source was turned to the OFF position. Turned the water on and unit began operating properly. No leaks observed. JOB COMPLETE.
We serviced a
MAYTAG DRYER
Model PYET244AYW
Near Taylor, TX 76574
Wesley
Job Details: 07/01/2021
Arrived onsite and found lint in the blower wheel causing unit to vibrate. Cleared lint: unit is now operating as designed. All checks good.