We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
Arrived on site to test unit for thin sheets of ice/almost no ice producing. Found water reservoir was not filling enough to get water to recirculate. Found ice thickness setting at 2. Changed ice thickness setting to 6 and tested unit. Water reservoir is not filling properly. All functions are operating as designed. Water flow from valve is good. No leaks detected. If issue persists recommend replacing valve. Job complete.
We serviced a
GE REFRIGERATOR
Model ZISP480DASS
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit leaking from up top, unit was dry at time of service, I ran water through water dispenser, checked valve and filter head, unit tested good at time of service, instructed customer to watch when it fills with water for ice maker, and if she can catch it in a defrost to look up top for water.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Del Valle, TX 78617
Jacob
Job Details: 07/01/2021
"Arrived onsite for control panel to the unit not displaying. Looked at the unit in the back and all connections looked secure. Went ahead and changed the control. Still did not remedy the issues. Upon further inspection at the terminal block. Found that the red to neutral was carrying the full 240v instead of 120v and that the black to white had no voltage. Took pics of both issues of the voltage. Let customer know that the issues with with the power coming in, either the the plug off the wall has an issue No issues at this time. Job coming.
We serviced a
MAYTAG DRYER
Model DE512
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
"Arrived on job for complaints of noise, too much heat and gasket hanging down in door way. Replaced drum roller for noise issue and felt seal for gasket hanging. The heater issue caused by the element ground to body. Will need to replace element. ; ordrng 1 W10116793 (element)"
We serviced a
MAYTAG DRYER
Model MED9700SB0
Near Wimberley, TX 78676
Robert
Job Details: 07/01/2021
Arrived on job for complaints of not starting. Found the control not sending power to motor.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Hutto, TX 78634
David S
Job Details: 07/01/2021
"Arrived on site for range turning itself on and off. We inspected the unit and work area. We found the unit unplugged. We tested the bake, broil, and the thermal fuse all check good. We checked voltage to the terminal block and found l1 120vac L2 120vac and l1 to L2 240. We found no wiring damaged or shorted to ground anywhere. We called safety and spoke to Kent. I advised Kent of the situation. We replaced the control and tested the unit. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the unit is dispensing and producing ice but the customer has concerns with the alignment of the doors and the ice bin is sticking out with gaps. I removed the ice bin and ice maker house omg and tried to re seat everything but the ice bin still has gaps and looks crooked. The side of the ice bin hits the center mullion as the door is closed. I adjusted the FC door to where this does not happen. I am ordering a ice bin for return service. Office to R/S due to part availability. ; ordrng 1 W11109888 (Ice bin) and 1 W11126296 (Cover)
We serviced a
GE MICROWAVE
Model JVM1660BB001
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
Arrived on site to test unit for not heating and burning smell. Found diode was burnt and smoking. Recommend replacing diode. Ordering mag and cap as a precautionary. Office to reschedule. ; ordrng 1 WB27X10240 (Capacitor) and 1 WB27X1160 (Diode) and 1 WB49X10226 (Magnetron)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Bastrop, TX 78602
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed parts. Replaced main control and had no effect on unit. Verified voltage to control but control would not power on. LED not eliminated. Isolated components at control and did not have any effect. Ordering valve and another control. Returning with UI. Contact SW on a next arrival prior to installing parts. Office to reschedule ; ordrng 1 W11216837 (valve) and 1 W11388022 (CONTROL )
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect washer for not starting cycle, upon inspection found the display lit up but it did not try and sense, checked functions of control and saw no light. Ordering control and returning with drain pump. Office to reschedule ; ordrng 1 W11524820 (CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Killeen, TX 76542
Tyler
Job Details: 07/01/2021
Arrived on site for refrigerator needing previously diagnosed system repair. Upon arrival reconfirm that compressor was failing and I recovered Refrigerant. After installing a new compressor access valve and UV dryer I pulled the vacuum for 15 minutes and found that there were no leaks in the unit. I recharged the system with 4.27 ounces of refrigerant and let the unit run for another 20 minutes found the pressures sitting at 150 psi on the high side and zero on the low side. Informed customer it would take at least 24 hrs to allow unit to cool properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78729
Justin
Job Details: 07/01/2021
"Arrived on site for a washing machine getting an F27 error code. I found the error code was flashing on the UI, and the error code is for overflow condition. Upon further inspection I found the customer had installed an automatic soap dispenser into the unit and the line on it was kinked. I could not get the error code to clear, therefore I could not properly test the unit. The water pressure was good and there were no kinks in the pressure hose. I called techline and spoke to Andrew and received SR# 77311140962. Andrew informed me that the error code will not disappear until the issue is fixed. He also stated that the automatic soap dispenser rig should not be causing the issue, unless it was causing over suds. He recommended to replace the pressure switch in unison with the pressure hose to fix the issue. I am ordering the pressure hose and the office will need to reschedule.; ordrng 1 W11252474 (Pressure Switch Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
"Arrived onsite and found repeat compressor failure. Initial symptom was clicking start device. Replaced start device for possible start device problem, but symptom remained the same. Compressor would attempt to run for 30 seconds before relay would reset. Compressor hummed like it is jammed and not making full rotations. Extremely hot from jammed motor symptom. Possible start device failure followed by being left unattended while continuously attempting start resulting in heat damage to new compressor. Ordering compressor to repair. ; ordrng 1 W11480426 (Compressor) and 1 W10913906 (Access valve) and 1 Unknown (Dye filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit was clogged with loose ice and the auger was broken, cleared ice and customer was able to use ice, ordering actuator. Office to reschedule WRS315SDHM01HR95051439; ordrng 1 2152713 (solenoid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEW00
Near Taylor, TX 76574
Wesley
Job Details: 07/01/2021
"Arrived onsite and found unit start device had gone out but unit had been left plugged in and running which burned out the compressor. Putting a test start device on it yielded a seized compressor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted and not calling for water. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
Arrived onsite for dishwasher not drying and found unit with f7 error code preventing heater function. Tested unit and reset in diagnostics to repair heater function. All checks good. Unit is now operating as designed. Advised customer on tips and tricks for best dishwasher performance.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78717
David S
Job Details: 07/01/2021
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78745
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for damaged fromPanel. Found panel damaged due to hinge. Secured hinge and replaced panel. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78717
David S
Job Details: 06/30/2021
Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer switch frozen over not allowing the switch to disengage. I removed the ice and the light started working. I inspected the gasket and found it not sealing properly along the top of the freezer. I reshaped the gasket and it is now sealing properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near New Braunfels, TX 78132
Noah D
Job Details: 06/30/2021
Arrived on site to inspect unit for not cooling and frosting in the back. Upon inspection found the unit was always defrosting and was hot near element and cold up top. Replaced control board and tested. All functions returned. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found water line behind unit kinked and repositioned line. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not advancing in cycle, upon inspection found the unit filled and did not start the pump, checked water level switch and found no issues, ordering pump. Office to reschedule ; ordrng 1 W10837401 (pump&motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Salado, TX 76571
Wesley
Job Details: 06/30/2021
Arrived onsite and found burner caps were the wrong kind. Replaced the caps with the right kit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JV0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for left front large burner/dual element not heating correctly. very long time to heat and not reaching to heat and not reaching temp. Turned on all elements and all were heating as designed. Customer expressed they heated a small amount of water on dual burner and it took four minutes vs the right side element that took two minutes. According to the model tag the wattage for large left front burner is lower powered (1600 watts) than the right front (2500 watts). The left front is a larger surface area, but when you see the coils they are spaced out more thus giving a lower wattage output. Small burners are 1200. Customer showed me their user and care guide that covers cookware recommendations for best heating results. Range heating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Tyler
Job Details: 06/30/2021
"Arrived on site for washer not agitating or spinning correctly according to the customer although unit was receiving 120 V when I arrive from the power supply and main control. Upon arrival I found no error codes and diagnostics but once I got underneath the machine I found that the new style actuator Had once again come loose off the cam assembly. I installed a new actuator. After installing the previous versions of actuator for this unit I was able to resemble a test at the actuator is no longer popping out of place and is more securely locked to the cam. After running multiple test found the unit is fully functioning as designed and inform customer that machine is ready for use no leaks doing repairs, complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Harker Heights, TX 76548
Al
Job Details: 06/30/2021
Arrived on site and inspected washer console issues. Confirmed complaint and inspected and found the console would only work on certain cycles. R&R and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
ROPER WASHER
Model RAX4232PQO
Near Copperas Cove, TX 76522
Al
Job Details: 06/30/2021
Arrived on site and inspected washer not working. Confirmed the complaint and found the lid switch was defective and causing the malfunction. Removed and replaced it and unit tested as designed. JOB COMPLETE
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Hillsboro, TX 76645
Tyler
Job Details: 06/30/2021
"Arrived on site for refrigerator not allowing stable ice production. Upon arrival I ran test 44 in diagnostics but received 2/3 error code indicating a fault in ice maker (polarity) switch. After testing voltage to ice maker I found 14 dcv was extremely intermittent. I tried verifying voltage at the monitor/hv board behind unit but found same results at p7 (yellow, orange) connection. I then tried replacing hv board but found same results after reassembling. I called whirlpool techline and spoke with Sterling sr#7730689072. We retested all previously done tests as well as checked power from ui to hv board. Techline recommended replacing both ui and main control due to logic being controlled from ui but power being supplied from hv board. After installing needed parts I found same failing results on ice maker tests. At this time unit can not repaired due to internal failure with wiring in insulation (per techline)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Whitney, TX 76692
Tyler
Job Details: 06/30/2021
"Arrived on site for refrigerator not making ice. (Temps in freezer were at 0 degrees with no signs of air flow or cooling issues)Upon arrival I ran a diagnostics and found power supply to ice maker stable, but ice maker not cycling a harvest. I then tried running a test cycle again on ice maker but found motor not rotating. I replaced the icemaker and ran another test found ice maker would harvest then fill. Informed customer unit will take 24hrs to fill ice bin back up. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near China Spring, TX 76633
Tyler
Job Details: 06/30/2021
Arrived on-site for microwave not allowing under counter light to come on. After replacing main control and reassembling and restoring power. I was able to test unit and found full functionality to light as well as rest of microwave. Unit now functioning as designed call complete.
We serviced a
MAYTAG DRYER
Model MEDC215EW
Near Little River-Academy, TX 76554
Wesley
Job Details: 06/30/2021
Arrived onsite and found grounding heater. Repaired heater with temporary link.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near McGregor, TX 76657
Tyler
Job Details: 06/30/2021
Arrived on site for refrigerator causing ice to over fill bucket and sump out into freezer compartment. Upon arrival inspected all ice maker related parts and found all components were unit specific to this model and accurate. I then tried replacing ice maker arm but found same results with opening freezer door and ice falling out of bucket. I called whirlpool techline and spoke with Bruce sr# 7731130078. He informed me that there is a longer arm that can be installed on this models icemaker that will allow unit to shut off a little sooner to prevent overfilling over ice bucket so that when door is opened it wont cause ice to fall out. Will need office to reschedule due to part availability. Ordering W10889530 ; ordrng 1 W11342242 (Ice maker arm)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM5
Near Austin, TX 78739
Luis
Job Details: 06/30/2021
"Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,cleared ice from drain checked water flow through drain good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for dispenser not opening. Test unit and found dispenser not plugged all the way in. Secured connection test unit and dispenser opening correctly job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Brandon
Job Details: 06/30/2021
"Arrived on site to replace failed defrost thermostat and control, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for a leak and frosting issues, upon inspection found the unit upper gasket are ripped causing the condensation, ordering both sides. Office to reschedule ; ordrng 2 W10830162 (gasket-fip)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Nolanville, TX 76559
Wesley
Job Details: 06/30/2021
"Arrived onsite and secured dishwasher and restored water to dishwasher, then tested unit and found all corrected, repaired and operating as designed. No additional parts needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Paige, TX 78659
Matthew
Job Details: 06/30/2021
"Arrived onsite to replace previously diagnosed parts . Replaced thermistor, fan scroll, UI, and control. Tested unit and unit is functioning properly. Checked drain tube and was all cleared. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Jarrell, TX 76537
Wesley
Job Details: 06/30/2021
Arrived onsite and found unit operating with frozen evap drain which caused door to pop open a crack for room temp air to enter and cause suffocating frost build up that prevented the fridge from cooling. No evidence of defrosting issues upon arrival. Exposed evap and Cleared all frost ice and modified drain nozzle to not clog in future. Reassembled fridge and ensured proper drawer sealing. Advised customer of repair and findings.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78628
Kayman
Job Details: 06/30/2021
Arrived onsite to install previously diagnosed parts. I installed the timer and PTS. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Robert
Job Details: 06/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for Not Draining - Water Remain at End of Cycle. Found base of cavity full of water. Ran diagnostics and got one error code, F8E1. Cleared error code. Ran drain and could hear drain pump had failed. Removed drain pump and installed new drain pump. Ran through full diagnostics and completed all cycles as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 06/30/2021
Arrived on site to unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Lakeway, TX 78738
Robert
Job Details: 06/30/2021
Arrived on job to replace previously diagnosed part.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Austin, TX 78746
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected dishwasher and found saved error code 5/1, confirm dishwasher is running normally. Took one video of spray arms moving. Replaced water valve for low incoming water. Also found hot water takes 90 seconds to reach kitchen sink. Explained to apartment maintenance and residence that dishwasher only fills with water for 40 seconds. Water will need to run until it is hot before dishwasher is started. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
"Arrived onsite for refrigerator leaking water, source unknown. Upon inspection I found a large ice formation under the deli drawer in the back right of the unit. I accessed the dual valve and reservoir and found a water trail coming from the valve down to the reservoir I found a slimy residue in the water trail and customer stated they are on a water softener. I removed and replaced the valve and tested the unit. There are no leaks present at this time and the unit is working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
Arrived onsite for microwave with light out. Upon inspection I found the hood light is out and the customer tried installing a bulb but it did not resolve. I dropped the bottom panel and a piece of the chipset for the hood lamp fell out onto the counter. I am ordering a main control and returning with the socket JIC. Office to R/S due to part availability. ; ordrng 1 W10892389 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Belton, TX 76513
Wesley
Job Details: 06/30/2021
Arrived onsite and used pad to eliminate hi side vibration against the drain tube. Unit is now operating as designed. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not allowing cycles, upon inspection found the unit display was shorted. Ordering display and drawer due to leakage.; ordrng 1 W11294806 (cntrl-elec) and 1 W11437243 (DRAWER )"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78704
Scott
Job Details: 06/30/2021
"Arrived on site for UI touch pad locking up and not responding . Did manage to get into diagnostics. Got stuck key pad . Ran diagnostics wash all checked normal. Ordering control and UI to replace . No water leaks detected at time of service. Please call to set return"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78739
Luis
Job Details: 06/30/2021
"Arrived on site for cooling complaint. Attempted diagnostic found unit not entering diagnostics correctly,gained access to back of unit compressor would power on run for about 20 seconds then power off,removed control cover found damaged wire at P4 harness called tech support per tech
We serviced a
GE REFRIGERATOR
Model ZISW480DXA
Near Austin, TX 78734
Luis
Job Details: 06/30/2021
"Arrived on site for cooling complaint. Checked low side pressure reading -15 found traces of oil residue on filter drier,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Powered unit off let pressures equalize no issues with pressure powered unit back on checked pressures good. ; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ
Near Austin, TX 78748
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for not heat. Test unit and unit giving f7e1 no heat error code. Reset board test unit and element coming on job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78723
Scott
Job Details: 06/30/2021
Arrived on site for washer not completing a cycle . Ran diagnostics got low water and inlet sensor error codes . Found no cold water coming in . Found debris stuck in supply hose . Cleaned filers on valve and flushed hoses . Ran calibration and diagnostics wash tests all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78717
Justin
Job Details: 06/30/2021
I arrived on site for a dishwasher not draining and leaking. Upon further inspection I found the tub filled with water. I manually drained the unit and it worked as designed. I removed the toe plate and then put the unit into diagnostics mode. I found stored error codes F6E4 for float switch open and F5E2 for door stuck closed. I ran a test cycle and observed no leaks from the bottom of the unit. I pulled the unit out and could observe no signs of leaks from the unit anywhere. At the time of service I did not find any leaks coming from the unit. The unit is working as designed and is draining properly. I did find the float switch not connected properly and adjusted however. I found the customer using an off brand soap and advised possibly trying a different soap. Call complete.
We serviced a
AMANA OVEN
Model AER5630BAS0
Near Paige, TX 78659
Matthew
Job Details: 06/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced RF element and RR switch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW0
Near Austin, TX 78717
Tommy
Job Details: 06/30/2021
"Arrived onsite for dryer not heating upon arrival found unit vent is clogged. Used vent tester found moisture returning to unit, recommended unit have vent cleaned. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 06/30/2021
Arrived on site and found drain hole has a small leak near the top where it enters standpipe a new one will be needed to correct issue; ordrng 1 W11392677 (Drain hose)
We serviced a
WHIRLPOOL OVEN
Model RBD275PDT15
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/30/2021
"Arrived on site for oven only beeping when selecting keys and no lights in display. Inspected unit and work area. Gained access to main control and measured voltage to control and found correct. Found failed control. . Removed control and informed customer to leave breaker off to unit. Office to schedule return when received control back from rebuild.
We serviced a
JENN-AIR OVEN
Model PRD3630NP
Near Austin, TX 78704
Scott
Job Details: 06/30/2021
Arrived on site for burners partially ligniting sometimes . Cleaned heads out . Burners are lighting properly . No gas leaks detected at time of service
We serviced a
GE DISHWASHER
Model DDT700SSN3SS
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a dishwasher that is not mounted in cabinets. Change mounting to side mounts and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David Z
Job Details: 06/30/2021
Arrived on site to install previously diagnosed motor to resolve blower wheel not turning. Installed new motor and retested. Verified unit is now venting properly and working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for ice maker leaking. Upon arrival found ice maker bowed. Replaced and tested. Unit is now operating as designed job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78725
Scott
Job Details: 06/30/2021
"Arrived on site for poor wash performance. Ran diagnostics,found unit wouldnt agitate . Replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78734
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not working and error code. Ran diagnostics and found code fae3 for vent fan error. Started cycle and code appears right away. Will need vent to complete. ; ordrng 1 W11414073 (VENT)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics and sound belt is squeaking. Replaced it and washer is now correct. Discussed correct loading to avoid unbalanced loads and correct detergent usage, job complete"
We serviced a
GE REFRIGERATOR
Model GSH25JGDBBB
Near Kempner, TX 76539
Al
Job Details: 06/30/2021
Arrived on site and inspected side by side refrigerator not dispensing water and making small ice cubes. Verified the complaint and found both the valve and filter head were contributing to the failures. Removed and replaced both and unit tested as designed to customers satisfaction. (YELP) JOB COMPLETE
We serviced a
GE FREEZER
Model GYS22GMNCES
Near Lampasas, TX 76550
Al
Job Details: 06/30/2021
Arrived back on site to install previously ordered parts. Removed and replaced the door switch harness and used my steamer to defrost the back wall and evaporator before replacing the bimetal. Reassembled and unit tested as designed. Unit now dispensing properly. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model GEW9250SU0
Near Austin, TX 78701
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit having a light burning smell during operation and the controls not acting right. Customer showed me videos of the control not staying lit, when using the unit in person it was working with no issues.
We serviced a
KENMORE DRYER
Model 110.629221
Near Leander, TX 78641
Lou
Job Details: 06/30/2021
"Arrived on site to inspect dryer with burning odor and not working. Upon further inspection, I removed the terminal block cover and inspected the harness and it was good. I turned the unit on and could hear a humming noise like the motor rotating but the drum wasnt turning. I disassembled the unit to find that a fire had started inside the unit due to the amount of lint inside and the motor overheated (photos). I advised the customer of my findings I reassembled the unit and left it unplugged for safety. Recommended that the customer clean the lint from behind the unit before installing the new unit. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a dishwasher that is not draining. Found incorrect hose installed on unit and installed correct drain line. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
"Arrived onsite for washer lid cracked. Upon arrival found bottom left hand corner cracked. Inspected unit top as this is the third time, found no malformations. Ordering unit lid and hinges to be replaced at once. Office to reschedule upon receiving parts.; ordrng 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge) and 1 W11259006 (Lid) and 1 W11401116 (Hinge left) and 1 W11399226 (Hinge right)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/30/2021
Removed igniter harness and installed new igniter harness. Placed in bake preheat 350. Ignites on first spark for first high temp. Second high temp clicked igniter, but never sparked flame. Same issue. Called Whirlpool tech line. Spoke to Andrew with tech line. Drew had me check resistance at the DSI board. We found the reading at the gas valve for bake and broil were way out of range. Ordering valve to return and complete the repair. While we wait to return with the new valve I showed the customer how to reignite the bake element if they would like to use the oven. Once the oven turns off the flame and goes to reignite on 2nd, 3rd, 4th, etc. high temp they can open the oven door and the valve will open to release the gas and light the flame. ; ordrng 1 WPW10602001 (Regulator / Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Buda, TX 78610
Robert
Job Details: 06/30/2021
Arrived on job for complaints of leaks and not dispensing any ice. Found blockage in drain in the refrigerator compartment and auger motor not working. Cleared drain and replaced motor but the shaft rusted in place. Will need shaft to complete. ; ordrng 1 W11509548 (SHAFT)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Round Rock, TX 78681
Tommy
Job Details: 06/30/2021
Arrived onsite for dishwasher leaking. Upon arrival removed toe plate. Found unit drain hose had fallen off. Reattached and tested through diagnostics found unit now to be operating as designed.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed part. Removed spark module and installed new spark module. Tested front right burner and would still not ignite. Tested four other burners and all worked except center burner. Center burner clicking, but no spark. Customer confirmed the center burner was working because they used it recently. Tried cleaning the igniters and cap on front right side with alcohol and cotton qtip, but igniter still wasnt sparking. Reinstalled original spark module and center burner and front right still not sparking. Ordering front right igniter and center igniter to return and complete the repair. Will return with spark module just in case. Range bake broil and three burners still working so customer can use the range until we return. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Andice, TX 78628
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a microwave with surface light not working.
We serviced a
KENMORE REFRIGERATOR
Model 106.522691
Near Austin, TX 78757
Justin
Job Details: 06/30/2021
"Arrived on site for a refrigerator with no cool. Upon arrival the customer had the unit unplugged and off. I found the unit had been unplugged for several days. I plugged the unit in and could hear the evap and condenser fans working. I gained access to the evap and found it was not getting a frost pattern. I gained access to the compressor and found the start device clicking, getting voltage, but the compressor was not turning on. You could hear the compressor struggle. I unplugged the unit and removed the start device. I then ohmd out the compressor windings and found them way out of range. This indicates a failing compressor.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/30/2021
Arrived on site for oven combo having error code F1-E2 stuck key. Inspected unit and work area. Attempted to perform diagnostics mode and would not advance due to stuck key. Will need to replace UI. Found part under manufacturer warranty. Found no ETA on correct part. Office to schedule return when ETA is available. ; ordrng 1 W10887855 (CONTROL)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78727
Justin
Job Details: 06/30/2021
Arrived on site for a washing machine making odd clicking noises. Upon further inspection I found the actuator had popped off of the cam. I temporarily fixed the actuator and will need to replace it per service pointer W11531483. I then tested the unit and it is running as designed. I manually activated the spin and agitate and both ran as designed. I found no other failing parts on the unit. The actuator is already on order and will need to return with it. Office to reschedule. ; ordrng 1 CNOTE (Need to bring back actuator already on order)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78721
Scott
Job Details: 06/30/2021
Arrived on site for not installed dishwasher . Dishwasher was installed . No water leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS04
Near Georgetown, TX 78633
Lou
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin release button being broken. I removed and replaced the ice bin and tested it. Ice bin releases as designed. Found the old ice bin full of ice and clumped together due to customer not using ice regularly and emptying the bin. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KGCU467VSS01
Near Austin, TX 78737
Leonardo
Job Details: 06/30/2021
"Arrived on site to test unit for center rear burner continues to ignite after flame. Found broken igniter, will order new igniter also found grate pads melted making some burners unsafe to use due to grates not being level. Office to reschedule. ; ordrng 1 WPW10145991 (Igniter) and 1 W10833887 (Igniter) and 2 8186321 (Grate pads)s"
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS0
Near Horseshoe Bay, TX 78611
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose an oven with a broken door. Found inner glass cracked due to normal wear and tear. Replaced glass and all is working properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/30/2021
Arrived on site for Igniter sparker has gone out. When heating the oven it just clicks and never lights. Found both bake and broil air gaps open way too far on flame burners. Adjusted both air gaps on both flame burners. Bake and broil are now lighting as designed. Job completed.
We serviced a
GE DRYER
Model GUD27ESSJ1WW
Near Paige, TX 78659
Matthew
Job Details: 06/30/2021
Arrived onsite for dryer making noise even when empty. Upon inspection found front bulkhead not seating properly. Adjusted unit and assembled. Tested unit and unit is functioning properly. Customer tested and was satisfied. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78717
Justin
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed parts. I installed the new evap cover. Upon replacing the part I found the evap thermistor in the wrong place and put it into the correct place then zip tied it. I then gained access to the control to fully diagnose the unit. I ohmd out the thermistors and found the RC thermistor at 3.11k ohms, the FC thermistor at 13.29k ohms, and the RC evap thermistor at 5.55k ohms. These are all accurate to the temps at the time of reading. I then put the unit into diagnostics mode and found the evap fan not turning on. I gained access to the control again and found the proper 14VDC at pins P14-3 to P14-4 going to the fan. This indicates a faulty fan needing to be replaced. I replaced the fan scroll and tested the unit in diagnostics again. Test 3 step 3 was now activating the fan. The unit is working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WEE510S0FS2
Near Del Valle, TX 78617
Jacob
Job Details: 06/30/2021
Arrived onsite for burners not turning on. Tested the burners and none of the burners would turn on. Upon further inspection. Found that the red wire on the harness from the terminal block had burned up. Ordered new wire harness. Rescheduled with customer. ; ordrng 1 W11134665 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78721
Matthew
Job Details: 06/30/2021
"Arrived onsite for poor wash performance and unit not agitating. Upon inspection found faulty actuator had jumped cam loop. Per Whirlpool service pointer, the actuator must be replaced. Replaced actuator and tested. Unit is functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/30/2021
"Arrived onsite for washer not spinning and making grinding noise. Upon arrival put unit in diagnostics and found shifter failure. Ran diagnostics and unit would not spin. Inspected underneath unit and found evidence of gearcase failure. Also rotor and stator were grinding. Unit would need major repair to include slider and clutch. W10734521,W10754158,W10754448,W10754161,W11455453.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Buda, TX 78610
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for door not opening. Found broken Braker replaced bracket.Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 06/30/2021
"Arrived on site for sealed system repair. I gained access to the compressor. I punctured the dryer and found 25 psi in the system. I r,over the compressor and installed a new compressor, uv dryer, and access valve. I pulled a vacuum on the system and found no vacuum leaks. I put a measured charge of 4.5 oz into the system. I powered the unit on and found pressures building to low side 0 and high side 150. The unit is operating as designed job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM4
Near Austin, TX 78759
Justin
Job Details: 06/30/2021
Arrived on site for a refrigerator leaking and with a light out. Upon arrival the customer stated the unit was leaking from the FC and she thought it was due to the amount of ice build up around the door. The FC light was also not illuminating. I checked temps in the unit and found the FC at 10?F after being opened for a while and the RC at 33?F. Upon further inspection I found the bottom of the FC with a thick layer of ice. I also found the FC door switch frozen shut. I cleared out the ice around the switch and the light began working again. I gained access to the drain tube in the back and found it clogged. I cleared the tube and then steamed out all of the ice. I tested the drain with a cup of water and found it now draining as designed. No leaks observed at the end of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS05
Near Round Rock, TX 78681
Tommy
Job Details: 06/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival found unit igniter was incorrect reordering.; ordrng 1 WP7432P143-60 (Igniter) and 1 12400035 (Igniter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Leander, TX 78645
Lou
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier, access valve and vacuumed the system. Pressures held good. I installed 6.0oz of R134a refrigerant and monitored pressures while unit was in diagnostics test #4. Pressures held good. I removed and replaced the RC evap motor/harness while vacuuming the system and secured the thermistor to the suction line with foil tape and a ziptie. Reassembled the unit and cycled power. After approximately 20 mins, the unit was beginning to cool. I recommended that the customer allow the unit to cool for 24-48 hours. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PFSS6PKXESS
Near Austin, TX 78739
Luis
Job Details: 06/30/2021
"Arrived on site for evaporator not defrosting. Removed cover defrosted remaining ice on evaporator,cleared drain checked drainage good,replaced temp sensor,bimetal,clip and cover assembly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Austin, TX 78749
Luis
Job Details: 06/30/2021
"Arrived on site for loud noise. Loud vibration noise from compressor compartment,removed cover found discharge tube vibrating against compressor,adjusted tubing and compressor noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Lou
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker housing having ice built up at the back wall, I removed and replaced the gaskets in between the housing and adaptor. New adaptor wasnt needed. I placed permagum in between the housing and adaptor to seal off any gaps and placed permagum at the back wall around the vents to seal off any gaps between the wall and adaptor. Removed and replaced the ice maker fascia as well. I found the right RC door gasket is torn. No water leaks observed during service.; ordrng 1 W10407212 (Right RC door gasket)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for SAFETY, range oven turns on by itself. Auth covers trip and diagnosis. Plugged in oven and within 30 seconds the bake igniter clicked on the flame without me pressing anything. Placed in diagnostics and F2E1 came on. No other error codes came on. Inspected P11 on board and it was connected properly. Plugged in oven again and igniter sparked bake igniter without pressing anything