"Arrived on site for dishwasher not draining, inspected unit and work area. Found dishwasher clogged at the filters and garbage disposal drain was also clogged from food sitting in the garbage disposal. Unclogged disposal drain and immediately started to drain fine. I advised maintenance to let tenant know not to put dirty dishes with solid foods and to also make sure garbage disposal is free from Amy food sitting. No leaks where observed during service. Job completed."

Arrived on site to install previous diagnose parts.I removed the bezels and cleaned the surface with alcohol. I wiped down the surface and installed the bezels. They are aligned and holding in place. Job complete.

"Arrived on site for dishwasher, inspected unit and work area. Pulled unit out and gained access to heater. Replaced heater and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX explained that the unit was trying to turn on and then a noise from the control would sound. He cycled the power and now everything is working as designed. No leaks where observed during service. Job completed."

"Arrived onsite for lid cracked at hinge area. Inspected hinges and are good. Replaced lid. Test unit. Lid open, closes, and locks as designed. No leaks present at this time. Job complete"

Arrived on site for range giving f1e0 error. Confirmed issue and found stable power supply. Replaced control and found unit functioning as designed. Call complete

Arrived on site for water dispenser not working. I inspected the unit and work area. the customer stated they turned the temperature up in the fridge and the dispenser started working. I found the diffuser at the top completely blocked off and not allowing air flow to the fridge temperature sensor. I advised the customer to leave some space at the diffuser and temperature sensor I order for the air to flow properly. The unit is working as designed. Job complete.

"Arrived on site to test unit for no power, tested unit found broken door switch, replaced door switch tested unit, unit now functioning as designed, job complete"

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived Noisy Spin.washer grinding during spin, not spinning or agitating properly. Upon arrival inspected unit. Noticed the washplate would spin freeley. Fount the basket hub had failed . Replaced the hub and test unit on diagnostics auto test cycle. Notice unit will not drain completely. There is remaining water in tub and basket. Found lots of debris between inner basket and outer tub. Cleared debris. Test unit. Unit operates as designed. No leaks present at this time. Job complete"

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new Sump&motor, control and vent. And tested unit and found unit operating as designed no leaks. Job complete."

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?after doing so I tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite for a refrigerator that was not leveled properly when installed. Upon inspection I found that all rollers looked good and functional. I adjusted them to her the refrigerator setting leveled and not rock back and forth. As unit was sitting in a divot in the garage floor. Job complete.

"Arrived on site for refrigerator, inspected unit and work area. I used my floor protector to slide refrigerator out. I then turn off water supply to refrigerator and disconnected all water lines to gain access to the compressor and remove back cover. I then used my tank to recover refrigerant and unsolder the old compressor. Installed the new compressor and solder joints and access valve. Vacuum the system for about 15 min, vacuum was holding. I then charged the system with refrigerant and tested. Compressor sounded healthy. Disconnected and waited for pressures to equal. Reassembled unit and plugged back in. Advised CX to let unit cool for minimum of 24 hrs before using. Unit is now operating as designed no leaks where observed during service. Job completed."

Arrived onsite for Leaking at the Top. Upon arrival inspected unit and there is no water leak. Found 4 gap on gasket on top right corner of FC door. The gasket is not formed correctly. Used heat gun to form gasket correctly. Inspected all gaskets and all gasket are now correct. Job complete

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found dry water stains on the floor at the front left wheel (photo). When I opened the FC door, I found frost on the FC evap cover. Tested temps in the fresh foods section and found it to be 59 degrees. I inspected the center mullion and found a gal at the bottom right corner of the FC door gasket. Attempted to repair the gap and could not. Tested the ice maker and found no leaks when dispensing water into the tray. Tested the water dispenser and no leaks as well. I removed the filter and found it to be a generic filter and the seals not sealing properly causing the filter to leak (photos). Contacted techline and spoke to Drew and advised of the air gaps in the gaskets and he provided SR#7734406685 and advised he would send the file for review and someone would contact the owner within 24-48 hours. Sent photos to techline for verification. I advised the customer of this issue and provided the SR#. No further leaks observed at the end of service, job completed."

Arrived on site to diagnose washer that is only completing cycles on warm / normal. Tested unit and found cold turned off. Found temperatures are correct and hoses are not reversed. Replaced control and tested normal cycle and diagnostic cycle. Found both working as designed at this time. Call complete.

"Arrived on site. Diagnosed a defective drain pump,replaced pump ran water through pump no leaks entering pump and draining,replaced defective recirculating pump ran diagnostics weak after flow replaced valve ran diagnostics all test passed diagnostics. ; used 1 W10897719 (Valve) from stock"

Arrived on site to diagnose refrigerator buzzing when it's running. Ran unit and confirmed a loud buzzing coming from the freezer compartment. Found buzzing coming from evap fan assembly. Replaced motor and insulated fan bracket with pads. Ran unit and confirmed significantly less noise. If noise returns we need to replace the the rubber insulator and blade. Call complete.

Arrived on site to install refrigerator door switch to resolve intermittent operation. Replaced switch and verified unit working as designed. call complete.

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks. Job complete.

Arrived onsite and tested oven for failing after preheat by tripping breaker. Customer stated that the unit symptom still intermittently tripped following previous repair. Unable to trip breaker running oven at 400f for 30 minutes. Advised customer that it is likely the issue is stemming from the fact that the breaker is not dedicated to the oven and the oven is not compatible with the GFCI. Advised asking an electrician about installing a non gfci breaker to be better suited to the oven.

Arrived on site to diagnose a washer that is not cycling properly. Found drain pump wiring broken and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site and sound washer is slowly filling with water when it is off and no cycle is being run. Replaced valves and ran a calibration cycle and then an automatic test cycle to confirm water pressure is correct. No further repair is required at this time, job complete"

"Arrived on site to test unit for not cooling properly due to gasket not sealing, tested unit found RC door gasket not sealing, adjusted bottom hinge leveled back of unit , gasket is now sealing good, job complete"

"Arrived on site to replace previously diagnosed console, replaced console, advised customer to connect to Wi-Fi to prevent future issues,tested unit unit functioning properly, job complete"

"Arrived on site to test unit for low ice production and water not dispensing, tested unit found really thin ice cubes and water trickling from dispenser, removed filter and water flow returned to normal, advised customer to replace water filter, no leaks detected job complete"

Arrived on site to possibly install previous diagnose parts. I did a side by side test of the transformers and found the ohming out the same. I spoke with SW and we isolated both the 4903 relay and the 4913 relay. We found the 4913 not closing during certain settings causing a no heat issue. I am ordering the main control. ; ordrng 1 W11342989 (Control)

"JM: Arrived onsite to inspect no start on dryer. I found that the 30 amp in line fuse blown because the fuse holder had gotten hot and the connection was loose causing the problem. I used my mini breaker to bypass and tested the fuse and the unit began working and heating. The fuse and the fuse holder need to be replaced.Ordering WE1X21955 (fuse holder) and will return with WE1X21975 (Fuse). Office to schedule appointment.a; ordrng 1 WE1X21955 (Fuse holder)"

Arrived on site to replace fill tube w/ heater. Last visit was able pull unit out far enough to verify replacement. This time out unable to unit out as right side sits 1/2 lower than tile. Office to reschedule. ; O-emld tckt

Arrived onsite for refrigerator that is making as popping noise. Upon inspection I tested the damper and found that the noise was coming from the damper. I am ordering 1x damper. ordrng 1 WPW10594329 (Damper)

"Arrived on site dryer making a squealing noise and the water line cover missing, I tested the unit and found the pulley squealing ; ordrng 1 4392065 (Repair kit)"

"Arrived onsite for Unusual Sounds During Operation . Upon arrival inspected unit. Turned basket by hand and heard lots of scraping coming from blower assembly. Found motor mount and bracket has failed. Also found blower wheel broken. There are also a few screws missing. Need to order motor bracket, blower housing, screws . Bringing back prescreened parts; ordrng 1 WP660658 (Motor bracket) and 1 WP488729 (Screws) and 1 W10888146 (Blower housing)"

"Arrived on site for cooling issue in fresh food compartment. Upper section of fresh food warm bottom drawer of crisper cold,ran diagnostics weak to no air flow from vents,diagnosed fresh food evaporator not defrosting correctly,ordering evaporator cover that includes new thermistors. ; ordrng 1 W11395558 (Cover evap)"

Arrived on site for Asher needing previously diagnosed harness. Upon arrival installed part. Found similar failures as before. Ill need techline notify during business hours.; O-emld tckt

"Arrived on site and inspected refrigerator and found water is splashing out of icemaker chute/funnel when it is filling. Sent a short video to KB/service management. Will need to bring back in-line pressure reducer, waterline and fill tube.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Waterline) and 1 W10823511 (Fill tube)"

"Arrived on site to replace door for cosmetic issue, found new door is dented on the bottom left-hand corner will need to order another door; ordrng 1 W11546134 (Door)"

Arrived on site for lid strike and also bezel broken . Will need to order bezel and will install strike on return . Call to set return ; ordrng 1 W11545554 (Bezel)

"Arrived onsite for Vibration or Out of Balance loads. Upon arrival test unit and basket shook a lot during spin. Found the basket to be quite bouncy. Replaced suspension. Balance is a lot better, but still more shaking than normal. Need to replace gearcase. Ordering gearcase and agitator; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator)"

"Arrived on site to diagnose a refrigerator that is not sealing properly. Found lower mullion will need to be reshaped and sealed with food grade silicone, and rc light switch is also broken and in need of replacement. Office to set return appointment. ; ordrng 1 W11123941 (Switch)"

"Arrived on site to inspect washer latch issues. Upon further inspection, I found the lid strike broken. I removed and replaced the strike and attempted to test, but the unit would go into diagnostics showing no error codes and do nothing. I attempted to start a normal cycle and the unit would not get past sensing. Tested voltage and unit is getting 124V. Tested the lid latch and its getting 120V at pins 1 & 2 and at 2 & 3. Contacted techline and spoke to Rich and advised of the complaint and my findings. While talking to Rich, I attempted to place the unit in diagnostics again and this time it showed error code F6E1. Rich recommended replacing the main control and UI fascia. Provided SR#7734413279. I am ordering the main control, user interface fascia and another strike and scheduled return service for 08/31/22. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11561182 (UI fascia) and 1 W11481108 (Main control) and 1 W11457841 (Strike)"

"Arrived onsite for washer not starting properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 5/1 lid switch, 2/1 stuck button . Ran diagnostics and console issues are intermittent. Replaced console. Ran multiple test and eventually the latch began having issues. Need to order and also replace the latch. Office to reschedule. May need AUTHO.; ordrng 1 W10810403 (Latch) and 1 AUTHO (AUTHO)"

Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry door which came with new control in box. Noted rc door regular ss not black ss and pantry door has scratch. Reordering doors and office to set return appointment. ; ordrng 1 W10815668 (Pantry Door) and 1 W10815686 (Rt rc door blk ss)

"Arrived onsite for refrigerator that is making a humming noise. Upon inspection I found no ice on the evap. But while testing the fan I found that the fan was noisy I am ordering the grommet, and fan blades just in case. And will return with the motor as well; ordrng 1 WP67006337 (Fan blades) and 1 W11249950 (GROMMET)"

Arrived onsite for whine collier that is not cooling. Upon inspection I found that the push plate was missing so when you close the door it would not push the button to startup the compressor and cool the unit. I am ordering 1x push plate. Office to reschedule.; ordrng 1 W11360703 (Plate push)

Arrived on site for console not powering on. I gained access to the control and tested voltage to the console. I found the control provincial g 14vdc to the console. I unplugged the console and plugged it back in. The console powered on. I am ordering a new console to fix and intermittent console issue. ; ordrng 1 W11451765 (Console)

"Arrived on site for unit powering off periodically. Ran diagnostics and when drain pump kicks on unit powers down . Ordering drain pump. No water leaks detected at time of service. Call to set return ; ordrng 1 W10825875 (Drain pump), tckt not sent, faulty send-to target"

Arrived on site for broken stopper on disposal. Sent wrong part . No breakdown on service matters . Need parts research. ; ordrng 1 Partsresearchforstopper

Arrived on site to diagnose dryer that was not drying clothes. Ran unit and confirmed no heat present. Disssembled unit and found the hi limit cutoff open. Ordering hi limit. Office to schedule. ; ordrng 1 279973 (Cutoff)

Arrived on site to test unit for damaged tub. Found damaged tub base supplier are for the back feet not the front. Unit damaged at front feet needs new tub office to reschedule ; ordrng 1 W11513977 (Tub) and 1 2hours (2 hours)

Arrived on site to test unit for not showing where in cycle unit is. Customer stated it is washing properly and completing cycles. Found unit not entering diagnostics. Cycled power to unit and was able to enter diagnostics but when selecting error codes or trying to enter diagnostic cycle unit does not respond. Recommend replacing console UI again and control. Office to reschedule. ; ordrng 1 W11414079 (Console) and 1 W11410070 (Control)

Arrived on site to test unit for not cooling. Found compressor attempting to kick in and kick right off. Replaced run cap and start device but no improvement. Recommend replacing r600 compressor. Ordering r600a/SS repair. Needing two hours on return visit. Office to reschedule. ; ordrng 1 R600A/SSrepair (R600A/SS repair)

Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found compressor cutting off after a few seconds of running. Not the typical grinding noise heard from a locked winding. Replaced start device and tested. Unit began to run as normal. Customer will monitor and office to reach out after 24 hrs. If compressor has failed in that time unit will need a compressor replacement R600 (3HRS). Job complete; O-emld tckt

"Arrived to inspect no operation. I found the rotor plate was siezed and after correcting, the unit operated as designed. I had the CX run ice through it to ensure the plate was cleared and tested. Operational test good, no leaks observed during service.

"Arrived to inspect no heat. I inspected the unit and found the chassis ground had fallen onto the magnetron leads and was shorting. After correcting the issue, the unit started heating as designed. Operational test good.

"Arrived to instal previously diagnosed and ordered parts. I recovered refrigerant from the unit and then removed the compressor and associated parts. I installed the compressor, dye drier and service port and vacuumed. The unit went below 500 microns and then when tested, slowly lost vacuum. I found the RC evaporator had a very small leak and I removed and replaced it. I re-vacuumed the unit and it held after reaching below 500. I charged the unit with the MFG prescribed refrigerant charge and tested. The unit cooled as designed and I discovered the right RC door gasket badly torn at the lower left corner. Office to order and authorize part and contact the CX to arrange return service. No water connections to unit at time of service. ; ordrng 1 W10846057 (Gasket, RC RH)"

Arrived to inspect door gasket issue. I found the gasket had failed and required replacement. I verified additional warranty coverage from the vendor and then removed and replaced the gasket and tested. Operational test good.

"Arrived to instal previously diagnosed and ordered parts. I removed the gear case and associated parts and replaced the suspension and tub assemblies. I reinstalled the gear case, slider and rotor and r/rd the control panel. I calibrated the unit and tested several times within automatic and manual test modes. Operational test good, no leaks observed during service."

"Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the compressor, vacuumed the system, and charged the unit with 4.5 ozs of R134A refrigerant. I tested the unit and found it working as designed. Call complete."

"Arrived to inspect washability. I entered service test mode and found 8/2 and 5/1 error codes stored in memory. I allowed the unit to proceed within service test mode and it drained, filled and I could hear circulation pump. The flow was very low and the arms would not rotate. I found debris had plugged the micro-perforations within the pump assembly and I disassembled and cleared. I reassembled and tested several times and all normal functions returned to the unit. I discussed detergent type and amount with the CX. Operational test good, no leaks observed during service."

"Arrived to inspect ice/water overflow. I found the unit was over-filling and there were signs of the excess water under the ice maker. I inspected the skate ring within the ice maker head and found the contacts for the fill valve were worn away.

"Arrived on site for cooktop, inspected unit and work area. Tested unit and it was not igniting, same issue from prior visit. Replaced the module and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for control panel lights staying on and the control not being responsive. I gained access to the board and found it shorted out. I installed the new console and tested it. It is now working as designed.

"Arrived on site to test unit for exploding light bulb, customer stated that he went to replace light bulb and it exploded, tested unit found burnt light socket, replaced light socket and powered on unit, unit has no power , will need control and filter board replaced on next visit but ordering capacitor,magnetron and diode to ensure completion called safety and presented my findings got Sr#7734366172, ; ordrng 1 W11552018 (Control board) and 1 W10422269 (Filter board) and 1 W10754299 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

Arrived on site for a refrigerator not cooling. On arrival I found the units temps were above 80?F. I found the units start device kept overloading. I am ordering the start device and cap to replace. ; ordrng 1 WPW10197428 (Start Device) and 1 WPW10662129 (Cap)

"Arrived on site for cooling complaint and noise in fresh food section. Found evaporator incased in ice,per service pointer removed cover defrosted evaporator,replaced cover,replaced control with updated control,changed defrost setting to basic.

Arrived onsite for STILL INTERMITTENTLY HEATING- WONT ALWAYS HEAT UP. Upon arrival test unit at control and intermittently would get 120. Contacted SW for assistance. SW recommended replacement of control. Job complete

Arrived on site for a washing machine that is giving the customer and LF error code. The customer advised they had really bad water in the city and that her unit would not draw in cold water. She also mentioned that the lid was breaking at the hinge. Did confirm both of the customers complaints and removed the cold water hose off the back of the unit. Tested the water flow from the wall valve and found good pressure. Replaced the inlet valve and tested the unit. The unit began to work as designed. Ordering the lid and left hinge for full repair. The office will need to contact the customer about a return date when parts are made available.; ordrng 1 W11259006 (Lid) and 1 W11401116 (Hinge)

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings to be incorrect and fall under the service pointer #W11540964. When I pulled the unit out from the cabinets, I found the unit had been leaking from the top panel on both the right and left sides (photos). When I pulled the insulation back, I found the tub cracked on the top at the front and left corners (photos). Also found where the element had leaked on the left side due to the bushings deteriorating (photos). I took several photos of the dry water streaks around the unit and also at the back near the bottom the tub (photo). Took a photo of the floor under the unit where water had leaked (photo). I didnt find any damage to the cabinets on either side or at the back of the unit. I turned the water off under the sink (photo of valve in off position) and advised the customer that the unit is not operable at this time. I checked entitlement and found the unit is under any extended warranty. Notified our claims office (MS) and was advised to not repair the element due to the current issues of the unit already leaking at other locations on the tub. I advised the customer and they advised that they still have to use the unit and the customer placed silicone on the cracks and wanted the element replaced. I advised that I had been instructed to not replace the element and recommended the customer contact the manufacturer. I had the customer sign a waiver of damages from working with water. Customer turned the water back on while I was still in the home and advised them not to due to further potential damages to the home. Unit placed back in its space and had customer sign for the ticket. Unit was not tested during service due to the signs of the tub leaking. Job completed."

"Arrived on site to install previous diagnose parts. I found the new trim piece different from the original one. I installed the new clips and found the trim still wobbly. I am ordering a parts research on the ventilation parts for the correct trim piece. The office will reschedule when we have eta on the part.; ordrng 1 Partsreasearch (Trim piece cover, with rounded edges, and kitchen aid printed in black)"

"Arrived on site. Adjusted front right side hinge assembly,found filter stuck adjusted filter housing tested filter removal operation good. Replaced water filter flushed new filter,reset filter setting.

"JM: Arrived to inspect microwave door not closing properly. I found that the tab that locks into the door switch was broken off the door and the door switches are still not working correctly. Door and switches need to be replaced and will bring other parts. I need parts researched for the main control, door SS, door interlocks and switches. ; ordrng 1 Partsresearch (Door SS) and 1 Partsresearch (Control) and 2 Partsresearch (Door interlock and switches)s"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water puddling in the fresh foods section on the top shelf just under the vents. I inspected the FC section and found ice built up around the vent openings to the RC section. Removed the evap cover and found the drain tube clogged. I removed the ice from the drip,pan and using my steamer, I cleared the drain tube. Cleaned the FC section from water from the steamer spray and tested the the drain tube again with hot water from the steamer and its clear of debris. No water leaks observed at the end of service, job completed."

"Arrived on site for a oven turning off when heat hits the console. The customer stated that now every time they open the oven and heat hits the console the console will reset, but not actually power off. Otherwise, the unit ran fine. I found the console bad. Ordering the console and the office will need to reschedule.; ordrng 1 W11296171 (Console)"

Arrived onsite and found the unit responsive but unable to start any cycles. Cuwromer stated that the failure occurred during a power outage. Replaced the control and tested function. Drain still not activating. Found compromised lower harness with shorts ordering lower harness to repair. ; ordrng 1 W11335100 (Lower harnesss)

"Arrived on site for a refrigerator with an ice maker leaking. On arrival the customer stated the ice maker had overflowed all the way onto the floor, and inside the unit they had frozen water running down the front of the shelves from the IM. I test the IM and found it no longer harvesting. I test the valve and found it as designed. I ixnstalled the IM and tested the unit. It is now working as designed and no leaks were observed at the end of service.Call complete."

Arrived on site for washing machine not locking. I inspected the unit and work area. I found the door strike partially broken. I am ordering a new strike to complete the repair. Reschedule for Thursday 8/25/22.; ordrng 1 W11316914 (Door strike)

"Arrived on site to further diagnose a heater issue. I contacted LM and was instructed to gain access the the RC heater and ohm it out. I did so and found it good. I then activated the heater and found voltage at the heater coming in from the chassis from white to ground and orange to ground, but not from orange to white. This indicates a possible wiring issue due to reverse polarity. I checked voltage at the wall and found it good. I gained access to the control and found the heater orange wire at P2-6 which is correct. I then checked voltage while the heater is activated and found from P2-6 to P70-3 only 12 volts which indicates a possible bad control. We then checked voltage to ground on both of those and found P2-6 getting 20VAC and P70-3 getting 46VAC. However, we are getting 120VAC with reverse polarity at the heater. This indicates a possible bad internal wiring issue as well. We then checked voltage to the FC from the control and found it good. I called techline and spoke to Scott and kept SR# 7733012426. Scott had me run through the test at the heater again but with the connector unplugged from the heater. Now the white to ground was getting 120VAC, but the orange to ground was only getting 20VAC. He then had me go back to the compressor area and observe the incoming harness to the chassis to see if it was wired incorrectly. However, we found the insulation had sprayed all over the connectors and we were not able to identify the connections properly. I informed the customer of my findings and provided them with the file number. Call complete."

"Arrived on site to diagnose dishwasher that was throwing and error for F7E2, wash motor failure. Tested unit and wash motor never engaged, just threw errors. Replaced with new wash motor and tested. Verified all working as designed, with no water leaks. Call complete."

Arrived on site to install previously diagnosed parts. Installed the cutoff arm and the extension. Did a temperature test in the FC read 16? in the first few minutes. No leaks observed during service. ; O-emld tckt

Arrived on site to replace heating element for special project. Found unit had old copper water line. Advised customer to replace water line before we can touch it. Customer will go get new water line and call back to reschedule ; O-emld tckt

Arrived on site for a dryer making an abnormal noise. On arrival the customer provided a video of a loud intermittent squeak. The customer also stated that the issue itself is intermittent and doesnt do it every load. I gained access to inside the unit and found the pulley wheel almost completely seized. I installed the new kit and then test the unit. The unit is now working as designed.

"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics and found water valve not activating long enough to fill ice tray. Will have to order parts and office schedule CX when parts are available. No leaks where observed during service.; ordrng 1 W11567408 (Valve)"

Arrived on site to diagnose an ice machine that is making unusual noise. Found circ pump struggling to run and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Circ pump)

Arrived on site for not making ice . Got thermistor error code . Temp checks harvest and fill were normal. Ordering icemaker . No water leaks detected at time of service. Call to set return ; O-emld tckt

"Arrived on site to diagnose a refrigerator that is not cooling. Found compressor not receiving power from inverter due to shorted control. Inverter and small and large power supply will need to be replaced to complete repairs. Homeowner stated unit should be under extended warranty. New dispatch id from AIG added to attention note. Office to have autho provided if needed and set return date.; ordrng 1 WP2259350 (Power supply) and 1 WPW10624574 (Power supply) and 1 W11573593 (Inverter), states that autho needed"

Arrived on site to test unit for unit not working. Test unit and found bad sump and motor and bad control board. Dont know where is leaking from because unit is not circulating water.

"Arrived on site to diagnose a range with a handle that isn't mounted. Customer had handle and screws, and I remounted handle properly. No further repairs needed and all is working properly at this time."

"Arrived on site for range, inspected unit and work area. CX complaint was oven not working. Tested bake and nothing, so I gained access to the igniter harness and tested and it was bad. Tested after installing new igniter and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site and Replaced control board and it immediately failed, will need to replace drain pump and possibly valve before replacing another one.; ordrng 1 W11543994 (Control) and 1 W11399437 (Pump) and 1 W11614635 (Filter) and 1 W11220230 (Valve)"

"Arrived on site and inspected cooktop and found center orifice is clogged and after cleaning it it is working properly. Right hand rear and front burners can be lit with a candle lighter but spark is not reaching burner a cat. Attempted to disassemble cooktop to inspect electrodes and found all screws are seized. Screws would need to be drilled out and this would require replacing all of them, and orifice holders.

"Arrived onsite to inspect ice maker not making or dispensing ice. CX reports that the ice bin had a big block of ice in it. Tested ice bin and maker thermistors, fans, and temperatures. Unit passed all tests. I ran an ice maker diagnostics test and during the test the ice maker did not completely break all the ice out. This is causing the ice maker to over fill and make a block of ice down in the bin. I replaced the ice maker. I did find the ice maker door with a very small gap at the bottom and the separator door with a very small leak. CX decided to try the ice maker first and if it still has any issues we will need to replace the separator and the ice door. Call complete."

Arrived on site to install previous diagnose part. I found the part sent was missing boxed. The customer provided a UI the warranty company sent them I verified it is the correct part. I installed the UI and tested the unit. I found the diverter valve never switching to the lower spray arm. I am ordering a sump and motor assembly to complete the repair. The office will reschedule when we have autho.; ordrng 1 W11178672 (Sump and motor) and 1 Autho (Autho)

Arrived onsite and found unit with failed icemaker. All checks good.

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found unit tumbling and heating. Found poor ventilation causing extended dry times. Notified customer that the ventilation should be shortened and cleaned to allow proper air flow. Also found door gasket failed. Ordering Gasket ; ordrng 1 W10906683 (Gasket)

"Arrived on site to replace previously diagnosed parts. Edified parts were needed. Replaced control, filter head, recirculating pump, reservoir pump and ice bin thermistor. Tested unit, unit working as designed. No leaks detected.

"Arrived on site for a dryer thats making a squealing sound does a tumbles. Inspected unit and worked area. Did confirm the customers complaint and disassembled the unit. Found three out of the four rollers would not turn as well as the idler pulley. Replaced all rollers and idler pulley and tested the unit. The unit began to work and operate as designed.

Arrived onsite and found dishwasher with intermittent control issues but working at time of service.