Service History 336

Near Round Rock, TX 78681
David S
Job Details: 12/09/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to install previous diagnosed part. I gained access to the display and module. I replaced both new. I programmed the module to then cooktop. I tested all the heaters and the unit is working as designed. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 12/09/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to install previous diagnosed part. I gained access to the display and module. I replaced both new. I programmed the module to then cooktop. I tested all the heaters and the unit is working as designed. Job complete.
Near Austin, TX 78730
David
Job Details: 12/09/2020
DRYER MAYTAG WED86HEBC0 Arrived on site to diagnose dryer not drying well. Found unit is heating but not drying. Found no airflow coming from vents outside. Customer needs to have vents cleaned. Dryer itself is working. Provided customer contact for dryer vent wizard.
Near Austin, TX 78717
Wesley
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit operating with ice around fan from freezer door staying open. Defrosted all ice and replaced motor evap.
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite to install previously diagnosed parts. Ordering the coupling (WP2220458) and returning with all other parts needed for ice dispenser issue. Spoke with customer office to R/S ; ordrng 1 WP2220458 (coupling)
Near Austin, TX 78750
Chase
Job Details: 12/09/2020
COOKTOP JENN-AIR JED3430GS01 Arrived on site removed old cook cook top and replaced with new job complete
Near San Marcos, TX 78666
Richard
Job Details: 12/09/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not drying. Ran diagnostics and found no issues with dryer it’s heating properly and tumbling properly. Advised customer on use and care for the dryer. Complete
Near Granger, TX 76530
Andy
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=14 degrees but it had just gone into defrost and tested the ice box and it was 28 degrees. Also found the RC temp setting at 33. While testing temps, I tested the ice maker in tested 56, 57, 58, 59, 15, 45 and all tests passed. I found ice built up on the left side of the RC evaporator and when I removed the cover I found the cap tube and part of the suction line with a ball of ice built up. I removed the ice with my steamer and found the water was not flowing downhill in the drip pan. I adjusted the pan and tested and found the water flowing downward. The drip pan is badly warped but is not available to order. I explained to the customer what I found and what I repaired. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 12/09/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF2 Arrived onsite for the refrigerator not dispensing water or making ice. During testing found that that water vacle was the cause of the issue. Replaced valve and dispenser works good and ice maker filled with water. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker has frozen over motor And has been leaking internally. Installed new icemaker and found icemaker would not call for water indicating defective part. Re-ordering icemaker. Icemaker and valve to be installed at same time to complete repair. Office to set a return appointment.; ordrng 1 1129313 (ice maker kit comp.)
Near Austin, TX 78735
Kevin
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and replaced all parts diagnosed on previous visit. Water and ice will now dispense, all interior lighting is on, ran test 45 and 57 to confirm icemaker is going to work properly. 7729469849"
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer tripping breaker and hot valve not turning off. Upon further inspection, I found the hot valve at the wall turned off. Turned water on and placed the unit in diagnostics showing error code F3E2. Cleared the code and continued with testing. When the unit began to fill with hot water and was to stop filling, the hot water continued to flow at a fast pace. I turned the hot water off and removed the console and tested the valve. I found every valve out of range.I removed and replaced the valve and calibrated the unit. Retested and the unit is operating as designed. I found on the old valve that the sensor pins were badly oxidized and due to water getting on the connection, the connection was shorting out and causing an interference in the electrical current causing the GFCI breaker to trip. No water leaks observed during service, job completed."
Near Austin, TX 78732
David
Job Details: 12/09/2020
WASHER WHIRLPOOL WFW96HEAC0 "Arrived on site to install customer supplied bellow for washer. New bellow did not have cutouts for the light and steam holes, but was molded to use them. I advised if I cut them it may split or leak later. Customer gave ok to install. Cut out holes and installed new bellow Verified proper operation and no leaks present. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite to install previously diagnosed parts. I found that the wrong switch membrane was ordered. Ordering Switch membrane (W10879587) office to R/S due to part availability. ; ordrng 1 W10879587 (swtch-memb)
Near Austin, TX 78732
Brandon
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for customer complaint of unit not cooling and ice indies on back wall. Found unit not going into proper defrost. I activated heater in diagnostics mode, heater turned on, found miscommunication between control and thermistor. I replaced control and thermistor. Unit tested good."
Near Austin, TX 78759
Scott
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Arrived on site for unit still not making ice and replace dispenser motor . Tested IM and found maker was stuck in heater activation. All voltage checked were good . Door switches and bin level sensor checked good . Reordering ice maker . Will install dispenser motor on return . No water leaks detected at time of service. Call to set return . ; ordrng 1 WPW10251076 (ICE MAKER )
Near Round Rock, TX 78664
Andy
Job Details: 12/09/2020
FREEZER WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator ice buildup on bottom of ice bin and FC and some RC lights not working. Customer stated that he had removed FC light and replaced and did not fix light issues. Removed failed ice bin parts and replaced with new. Called tech line and spoke with Joel about light issues. (SR# 7729464665) was instructed to check outgoing voltage at control. Did so and checked good. Was instructed to check lights in RC and if they check good to remove FC light and to see if there is issue there and if so to call tech line back. Check lights in RC and all checked good. Removed FC light and FC light was unplugged. Check connection that light plugs into and on of the pins is very bent up. Attempted to straighten but is too bent up and feels almost like it’s breaking off. Called tech line again and spoke with Kathy
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Removed evaporator fan and installed new evaporator fan. Removed old UI and installed new UI. Customer stated the water had stopped dripping out as much since my last visit. After installing new parts placed in diagnostics to test the evaporator fan and baffle. Tested good. Placed fridge in cooling mode and operating as designed. No additional repairs needed. No leaks detected. Job completed.
Near Georgetown, TX 78628
Justin
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site for refrigerator with lights in fridge and freezer going out. Found frayed wire on FC light. Uninstalled and installed new light and all lights came back on. Unit working as designed. Call complete.
Near Austin, TX 78737
Robert
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL GH7208XRS5 Arrived on job for complaints of fan and lights not working. Found wire harness under microwave burned . Took pictures. ; ordrng 1 8206106 (CONNECTOR DUCT) and 1 8206107 (HOLDER) and 1 W10553076 (harns-wire)
Near Austin, TX 78727
Scott
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site . Replaced both rails . Door is opening correctly and closing properly . No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
Wesley
Job Details: 12/09/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite and found unit cutoff blown. Replaced cutoffs. Advised customer to have vent cleaned to avoid repeat failure.
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site to inspect microwave tripping the breaker. Upon further inspection, I found the unit unplugged. When I plugged it in, sparks shot out from the outlet. I also noticed that the range lost power when the breaker tripped. I found only one breaker tripped meaning the range and microwave are on the same circuit. I removed the unit from the cabinet/wall and removed the casing to find both mounts not wiled and the mount on the right side, along with the mounting screw, were touching the filter board and causing the unit to short/trip the breaker. I reinstalled the mounts correctly no advised the customer that the mounting holes in the cabinet will need to be redone and lined up in order to avoid this issue of the breaker tripping. I found the fuse shorted so I removed and replaced it. Using my extension cord, I tested the unit without the casing on and the unit is operating as designed. I reassembled the unit and left it on the floor next to the
Near Cedar Park, TX 78613
Justin
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator with ice maker not producing ice and loud roaring sound. Found ice maker gets 120V but does not harvest. Installed new ice maker and tested. Upon testing unit found near boiling hot water coming into ice maker tray. Advised customer they may want to reach out to a plumber. Did not hear loud roaring noise during service, advised customer to video it and area it is coming from if it happens again. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found dye on fresh food section evaporator using uv light. Ordering evaporator, filter dryer. ; ordrng 1 W11035765 (Evaporator) and 1 Cnote (Office to reschedule) and 1 Cnote (Ss tech) and 1 Cnote (2 hour job) and 1 WPW10143759 (Drier) and 1 W10248589 (Evaporator) and 1 Cnote (Auth)"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/09/2020
REFRIGERATOR JENN-AIR JFX2897DRP02
Near San Marcos, TX 78666
Richard
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDFE104DSS3 Arrived onsite for the dishwasher not working properly. Replaced control board which is covered under kitchenaid 5 yr warranty. During testing found that the replacing the control did not resolve the issue. Ran diagnostics and found that the sump and pump motors are not working at all causing the issue.Ordering sump and pump motor and office to schedule. Service fee was already collected on last visit. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Manor, TX 78653
Matthew
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived onsite for center burner not lighting. Upon inspection found that the burner would ignite but only the bottom 1/4 of the burner would give a flame. Need to order and replace center burner head. Office to reschedule ; ordrng 1 W11435660 (BURNER HEAD)
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace vent for range. Replaced vent and noted right rear burner assembly missing. Ordering burner and cap. Office to set a return appointment.; ordrng 1 W11435570 (CAP) and 1 W11435657 (RR BURNER)
Near Austin, TX 78704
Jacob
Job Details: 12/09/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived onsite for gas regulator having a crack in it. Looked at gas regulator and it did have a crack in it. Replaced regulator. Customer had it pulled away from the wall and un connected at this time. No other issues at this time. Job complete
Near Austin, TX 78747
Luis
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to install parts previously diagnosed replaced harness and deli ui,added shims to drain pan,powered unit on tested deli ui unit working as designed."
Near Austin, TX 78744
Kevin
Job Details: 12/09/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and inspected range and found no power showing on display, inspected incoming powder and found no voltage from L1 to neutral, 240 V from L2 to neutral. Wiring inside power outlet is incorrect builder will need to correct power. took pictures, job complete."
Near Austin, TX 78741
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for no ice complaint. Diagnosed a defective icemaker replaced icemaker assembly powered unit on icemaker ran through a cycle and filled with water.
Near Taylor, TX 76574
Andy
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG505M0BS3 Preformed temperature test and found unit temperature operating properly and cycling on and off properly. Found no issues with door or gasket called tech line and spoke Andrew (SR#7729472058) was instructed on service pointer that states “Oven door temperatures are manufactured within UL & CSA standards for safety
Near Austin, TX 78749
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Arrived on site for no lights. Diagnosed defective led modules in freezer and fresh food ordering led modules. ; ordrng 1 W11104452 (LED) and 1 WPW10515058 (LED)
Near Buda, TX 78610
Jacob
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to replace deli control. But called Techline first about the issue with the refrigerator before hand. Also suggested to replace the wireing harness for the deli control. Let customer know. Need to add 55.82 to original quote also if the deli control needs to be replaced still after wire harness gets replaced. Ordered part. Rescheduled with customer ; ordrng 1 W11170612 (harns-wire)
Near Georgetown, TX 78626
David S
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer not starting. I inspected the unit and work area. I found the lid strike broken. I replaced the lid struck and tested the unit. It is now working as designed. Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site to install previously diagnosed part. Removed faulty gasket and installed new gasket. Explained to customer freezer door should remain shut until tomorrow morning to ensure new gasket sets to cabinet of fridge. Used heat gun to lay gasket against cabinet and used tape to seal door until tomorrow morning. Raised the legs on the front of the fridge to prevent water coming out of the ice mold. Water should not come out of the mold once the fridge begins cooling properly due to new gasket.
Near Austin, TX 78759
Scott
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived on site for washer stopping mid cycle . Ran diagnostics. Washer kicked out of cycle at vent test fan Part . Reran test wash with vent unplugged . Unit completed diagnostics wash . Ordering vent ; ordrng 1 WPW10469574 (VENT )"
Near Austin, TX 78734
Brandon
Job Details: 12/09/2020
REFRIGERATOR GE GSL25JFPHBS "Arrived on site to replace previously diagnosed parts, I replaced ice container, found frozen water line inside freezer door, instructed customer to defrost unit."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW8500DW5 Arrived on site for Washer won't run and water won't come out. Ran diagnostics and got F3E2. Cleared error code. Tested cold water valve and it has failed. Hot water valve still working. Installed new valve and ran diagnostics. All tested good. No leaks detected. Washer operating as designed.
Near Lakeway, TX 78734
Robert
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on job to replace previously diagnosed part. After replacement test operation fan working properly.
Near Hutto, TX 78634
David S
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle and found the heater not coming on. I inspected the wiring and found then heater not connected properly and the wiring pinched. I corrected the wiring and retested the unit. It is now operating as designed.
Near Austin, TX 78729
David
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to follow up on concern with icemaker not producing ice. On arrival customer said the unit had just dropped a load of ice. I checked temps and RC was set to 40, and freezer at 2. Advised customer that higher temps will cause ice not to produce. Dropped temps a degree in RC, and 2 in freezer. Saw some shelves in the RC with items blocking air channels. Advised to customer to clear the shelves. Customer advised me items were freezing from the get go and that’s why she bumped temps up. Advised to bring them down and clear shelves and follow up if items start freezing again. If items are freezing at higher temps we need to address a temperature concern. Call complete."
Near Pflugerville, TX 78660
Andy
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher door falling. Tested and inspected unit and found failed friction pads. Installed new pads and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78724
Luis
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site. Replaced main control,powered unit on compressor powered on breaker did not trip,unable to test defrost cycle however from last visit defrost cycle was tested and didn’t trip breaker. Unit is cooling down"
Near Kingsland, TX 78639
Chase
Job Details: 12/09/2020
WINE COOLER JENN-AIR JUWFL242HL00 Arrived on site. Removed old unit and installed new wine cooler. Unable to get floor protector under unit. No water connections. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site and inspected refrigerator and found bottom right LED module in freezer is out. Replaced it from truck stock and it is now working properly. Also found drawer fronts in freezer plastic is loose and will need to be replaced. Sending them both direct to customer homeowner is aware how to put them on, job complete; ordrng 2 D2CW10839856 (D2C)s"
Near Leander, TX 78641
Kayman
Job Details: 12/09/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite for cooktop with gap. Upon inspection I found a gap on the left side between the front panel and cooktop. I corrected as best I could see SD quick pic. It looks as though the screws that hold the panel up are missing and the space for the cooktop has issues causing the panels to have gaps which would be a install issue. I tested all burners and all working as designed. No gas leaks detected during time of service. I could not locate a model/serial tag. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not drying. I inspected the unit and work area. I found fault code F2e1 stuck key. I ran the unit through a diagnostics cycle and found it operating as designed. I spoke to the customer about the best practices and loading for this unit. I spoke to the customer about running the water at the sink before they run the dishwasher and the use of rinse aid to help with the drying. Job complete. No water leaks detected.
Near Spicewood, TX 78669
Robert
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WMH53520CS0 Arrived on job for complaints of not heating. Found transformer not working properly.; ordrng 1 W10733412 (transformr)
Near Georgetown, TX 78628
Lou
Job Details: 12/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit has been turning itself off while cooking. I placed the unit in diagnostics and checked error codes and found F6E4. Following the tech sheet, I removed and replaced the main control and tested the unit. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
Near Austin, TX 78754
Matthew
Job Details: 12/09/2020
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived onsite for potential gas leak in oven area. Checked gas line, connections, valve with digital and liquid leak detector. Tested unit on bake function and rechecked locations for leaks. Could not detect leaks. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 12/09/2020
DRYER MAYTAG MGD7000XR0 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I gained access to the inner cabinet, and found the outlet thermostat and the thermal fuse have blow. ; ordrng 1 WP8577274 (thermistor)"
Near Georgetown, TX 78626
David S
Job Details: 12/09/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site for range bake intermittently not working. I inspected the unit and work area. I found the igniter in good condition. And working every time it is called for. I spoke to the customer and she stated the unit will randomly shut off hand not come back on for a day. I replaced the spark module and the main control of the unit. I tested the unit and found it operating as designed. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 12/09/2020
DRYER MAYTAG MGD7000XR0 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I gained access to the inner cabinet, and found the outlet thermostat and the thermal fuse have blow. I have to order the outlet thermal fuse. ; ordrng 1 WP8577274 (thermistor)"
Near Buda, TX 78610
Jacob
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to replace parts. Replaced damper control and motor evaporator and sealed around the drip pan. Turned unit on. No issues at this time. Job complete
Near Killeen, TX 76549
Al
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived to inspect dishwasher tripping the breaker.Checked and found 85% of the residence is on GFIC breaker, which is causing the issues.Ran a full diagnostic cycle and unit filled, washed, drained and heated.Customer to get with builders to get breakers changed to non GFIC breakers.Unit works as designed.Job completed"
Near The Hills, TX 78738
Brandon
Job Details: 12/09/2020
OVEN JENN-AIR JJW2830DP01 "Arrived on site for customer complaint of error code f2e1, found shorted keypad, ordering keypad. ; ordrng 1 W11236888 (UI keypad) and 1 Cnote (Office to reschedule)"
Near Briarcliff, TX 78669
Robert
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on job to replace previously diagnosed part.; ordrng 1 WPW10307490 (trim-door)
Near Leander, TX 78641
Lou
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB02 "Arrived on site to inspect refrigerator filter leaking water. Upon further inspection, I found the water turned off to the unit. Turned the water on and found the filter head leaking from a broken seal. I removed and replaced the filter head/reservoir and tested. Unit is operating as designed. No further water leaks at the end of service, job completed."
Near Austin, TX 78733
Brandon
Job Details: 12/09/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Ordering manifold and burner tube due to failed connection at gas tube and manifold.; ordrng 1 W10594395 (Manifold) and 1 W10566296 (Center tubing) and 1 Cnote (Office to reschedule)
Near Troy, TX 76579
Jonathan
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for the dishwasher that’s not spraying out of the lower spray arm. Inspected unit and work area. Placed an in-service diagnostics and did not find any stored error codes. Ran unit through an auto test and confirmed customer complaint with the upper wash arm spraying but the lower wash arm not moving. Ran water through the arm at the sink and found the lower holes clogged inside the wash arm. Debris could not be removed. Replace lower out wash arm and tested unit. Unit is now working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for refrigerator needing previously diagnosed door gasket evaporator cover and high-voltage control. After installing the needed parts I was able to reassemble and test the unit and verify that everything is now functioning as designed and I informed the customer to give it 24 hours to stabilize the temperatures. Call complete
Near Lorena, TX 76655
Jonathan
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door strike and tested unit. Unit is now working as designed. Call complete.
Near Harker Heights, TX 76548
Tyler
Job Details: 12/09/2020
RANGE WHIRLPOOL WFE540H0ES0 Arrived on site for oven that was not working properly and would not appreciate correctly. Upon arrival I ran a continuity in Om resistance test on the bake element broil element and Thursday and found the bake element itself filled both tests and after further inspection I found the control board was sending the full 240 V but because of the bake element being broken it was not pretty right then replace the bake element and reasonable to test the unit and verified that it would heat to 350° as designed. Call complete
Near Eddy, TX 76524
Jonathan
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced actuator and tested unit. Unit sounded a little different but made a similar noise. Found wash plate spinning but the basket skipping slower than that agitator. Pushed down on the basket on both sides and found the basket wobbling on the spline. Attempted to remove agitator and found the agitator completely seized onto the gear case. Basket appears to be completely stripped from the spline. Unit will need a complete rebuild for repair. If authorization is given for repair, office will need to contact customer about reschedule date due to multiple out of stock and PSP items. Repair is made, service will need two hours and two technicians for the rebuild.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11219115 (TUB) and 1 W11454734 (GEARCASE) and 1 WP8533928 (screw) and 6 WP8533953 (scre
Near Temple, TX 76504
Tyler
Job Details: 12/09/2020
MICROWAVE FRIGIDAIRE FMV152KWA Arrived on site for microwave meeting previously diagnosed parts. Upon further inspection and disassembling of the microwave I ended up replacing the capacitor diode as well as waveform cover and fuse and was able to reassembled and tested unit found everything is now functioning as designed and the microwave heat up perfectly fine. Call complete
Near Hewitt, TX 76643
Jonathan
Job Details: 12/09/2020
WASHER WHIRLPOOL MVWB850YW0 "Arrived on site for a washing machine that’s going on level every time it goes into a span. Inspected unit and work area. Spun basket by hand and found the unit bearings completely gone out. Removed agitator and have assembly and attempted to remove basket found the basket completely seized onto the gear case.
Near Killeen, TX 76542
Tyler
Job Details: 12/09/2020
DRYER WHIRLPOOL WED4800XQ1 Arrived on site for dryer taking to long to dry. Upon arrival I disconnected the venting and used a thermostat to check temperature fluctuations during timed dry cycle. I found it kept a good 160 degree average for a consistent amount of time. I then reconnected venting and found dryer would stop heating shortly after reconnection. I explained to the customer hat within the venting of the house itself there was lint clogging the air flow path and not allowing dryer to vent out the heat. Informed customer that they need to get a dryer vent cleaning down in order to repair unit. Call complete. Dryer is functioning as designed.
Near Belton, TX 76513
Al
Job Details: 12/09/2020
DRYER WHIRLPOOL WED9200SQ0 Arrived to inspect dryer not working.Confirmed the complaint and found the belt was broken and causing the error.Disassembled R&R the belt and unit now works properly.Customer satisfied.Job completed
Near Belton, TX 76513
Al
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived to inspect washer making a loud scraping noise at the end of spin cycle.Found the agitator, wash plate hub and screw are all defective causing the issues.Ordering the needed parts and will return with previously ordered parts.Needs more work.Office to reschedule the customer due to parts availability.; ordrng 1 W10528947 (drive hub kit) and 1 W10793634 (dispenser) and 1 W10836692 (agitator) and 1 W11223765 (screw)"
Near Killeen, TX 76542
Al
Job Details: 12/09/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived to install previously ordered part.R&R the control and unit tested as designed.Customer satisfied.Job completed
Near Salado, TX 76571
Tyler
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator making a loud noise. Upon arrival the refrigerator is not making a lot of noise Right away but after a few minutes I was able to pinpoint verify that the damper motor inside the fresh food compartment when being activated is causing the motor to rattle. Office will need to reschedule due to damper motor currently being out of stock; ordrng 1 WPW10479155 (DAMPENER control)
Near Killeen, TX 76549
Al
Job Details: 12/09/2020
REFRIGERATOR GE GSH25JFXBBB "Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and took temperatures inside the unit ff section 73/62 freezer Found no frost pattern in freezer compartment.Amp draw on the running compressor was 6.2.Contacted the sealed system team SW and advised her of my findings.Determined the compressor was defective and needs replacing.Ordering research for needed parts.Also ordering authorization, Sealed System technician, 2 hours.Office to reschedule the customer for return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (RESEARCH FOR COMPRESSOR PARTS ) and 1 CNOTE (SEALED SYSTEM TECH) and 1 CNOTE (2 HOURS)"
Near Georgetown, TX 78626
Cliff
Job Details: 12/09/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to diagnose a oven with a door that will not close. Tested unit and found right side hinge failed. Replaced hinge and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78750
Luis
Job Details: 12/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool. Removed both evaporator covers,found no traces of dye on either evaporators ran test 4 for fresh food cool down pressure reading -10 and 150 for freezer cool down pressure reading -20 and 150 called tech support per tech support restriction and will need to replace 3 way valve and check valve tubing. Job will need 2 hrsSR#7729464187; ordrng 1 2HRS (2 HRS) and 1 W11094466 (3 WAY VALVE) and 1 WPW10626970 (TUBE CHECK VALVE)"
Near Marion, TX 78124
Noah D
Job Details: 12/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for defrosting, upon inspection found the fridge evap frozen over, ordering control boards due to defrost error, ran forced defrost. Office to reschedule ; ordrng 1 W11227909 (UI ) and 1 W11450890 (CONTROL )"
Near Seguin, TX 78155
Noah D
Job Details: 12/09/2020
WASHER MAYTAG MVWC415EW0 "Arrived on site To inspect washer for loud noise during operation, upon inspection found the actuator making a loud noise, gear case worked without sound. Quoted customer to Order cam and actuator. ; ordrng 1 W10721967 (CAM ) and 1 W11481722 (ACTUATOR )"
Near Marion, TX 78124
Noah D
Job Details: 12/09/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for not lighting up bulb, upon inspection found the bulb had voltage constantly, ordering control to remedy issue. Office to reschedule ; ordrng 1 W10849829 (CONTROL )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for customer complaint of intermittent cooling issues. I removed evap cover from fresh food section and freezer section and ran test 3 and 4 in diagnostics mode. Fans and compressor came on, making good frost patterns. Customer stated she had power surges, found failed UI control and main control. I replaced controls, unit tested good.
Near Georgetown, TX 78628
Kayman
Job Details: 12/08/2020
COOKTOP WHIRLPOOL WCG55US0HS00
Near Georgetown, TX 78633
Tommy
Job Details: 12/08/2020
DISHWASHER KITCHENAID KDTE104ESS2 Arrived onsite for dishwasher not cleaning dishes correctly. Upon arrival found unit sump and motor was not working through cycle.
Near Waco, TX 76710
Jonathan
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Found compressor not kicking on but the lights on inside the refrigerator section. Found the main control lights not on or functioning. Tested voltage going to the control and proper voltage. Replaced the control and the lights came on the control and the compressor kicked on. Found the evaporator fan not running in he freezer section. Tested voltage going to the evaporator fan and found 120 V. Replaced the evaporator fan and tested unit. Unit is now working as designed. Call complete.
Near Canyon Lake, TX 78133
Richard
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the the freezer evaporator fan motor is causing the noise. Will need to replace evap fan motor. Ordering parts and office to schedule ; ordrng 1 W11224591 (motor-evap)
Near Austin, TX 78701
Wesley
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and adjusted temp setting to correct freezing problem. All checks good.
Near Austin, TX 78745
Kevin
Job Details: 12/08/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found tub and basket are not centered, They are making contact with the inner walls during the spin cycle. Centered them using leveling feet and ensured span is working properly by running a diagnostic cycle after adjustment. No water leaks from connections at time of service, job complete"
Near Austin, TX 78717
David
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to diagnose washer that is not running. On arrival can hear control clicking, but no lights come on and unit doesn’t go into diagnostic. Replaced control and retested. Tried calibration which stppped early. Unit is now stuck on sensing and will not come out of it. Reordering control. Office to schedule.; ordrng 1 W11256099 (cntrl-elec)"
Near Austin, TX 78748
Kevin
Job Details: 12/08/2020
WASHER MAYTAG WTW7000DW4 Arrived on site and inspected washer and found LS saved error code. A new valve assembly will be needed to correct the issue. Prescreened part was for a different model; ordrng 1 W11173597 (Valves) and 1 W11182871 (Control)
Near Holland, TX 76534
Tyler
Job Details: 12/08/2020
RANGE WHIRLPOOL WFE505W0HZ Arrived on site for range not allowing oven to turn on properly but the top cooktop would work just fine. Upon arrival and further inspection into the unit found that the terminal block had been burnt and fried due to a loose connection out of the factory. Then replaced the broken terminal block and redid the wiring around it and was able to retest and verify that the oven is not working as designed as well as the upper cooktop and there are no air codes when running a diagnostic. Call complete
Near Seguin, TX 78155
Noah D
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for water leaking, Ordering correct part. Office to reschedule ; ordrng 1 W10682576 (FASCIA (GRAY PLEASE))"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/08/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for not starting, upon inspection found the dryer started and Immediately stopped. Checked outlet for 240 and found the outlet grounded incorrectly. Instructed customer on correction. Complete"
Near Austin, TX 78749
Kevin
Job Details: 12/08/2020
DRYER WHIRLPOOL WED4985EW0 "Ive done site and found dryer homes after start switch is pressed, but dryer drum is not spinning, Moving the drum by hand while pressed will engage motor. Replaced timer and start switch and this had no effect. Centrifugal switch has failed on motor and will need to be replaced parts will need to be ordered.; ordrng 1 WPW10396039 (Motor) and 1 W10801999 (Wheel)"
Near Killeen, TX 76549
Al
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived to inspect lighting issues.Replaced the bulb with customers bulb and unit light still didn’t work properly.Ordering the control and will return with the bulbs.Office to reschedule the customer.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10366605 (cntrl-elec)
Near Austin, TX 78735
Kevin
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived on site and inspected refrigerator and found freezer drain is clogged, all shelves and bins are broken in fresh food section , all interior lighting is out. Will need to bring back all parts to correct issue; ordrng 2 WPW10276341 (Shelf)s and 2 WPW10276348 (Shelf)s and 1 W10914556 (Cover) and 1 W11223835 (Cover) and 1 WP2188656 (Drawer) and 1 WP2188664 (Meat pan) and 2 WPW10515057 (Led)s and 1 WPW10515058 (Led) and 1 WPW10153550 (Drain tube)"
Near Austin, TX 78754
Scott
Job Details: 12/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for sides loose on range ( both sides ) . Found screws missing and side panels not locked in tabs . Readjusted side panels and used screws to secure panels on backside . No gas leaks detected at time of service. Job complete .
Near Leander, TX 78641
Lou
Job Details: 12/08/2020
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the lower oven was approximately 50 degrees off. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 279 degrees and the max temp was 305 degrees. I place the unit in diagnostics and checked the temp reading and the display was showing 390 degrees. I tested the sensor and it was within range at room temp. I removed and replaced the lower oven sensor and main control and retested. Unit is operating as designed. Job completed."
Near Austin, TX 78723
Matthew
Job Details: 12/08/2020
WASHER MAYTAG MVWC465HW2 "Arrived onsite for washer making noise. Upon inspection unit didn’t have any saved error codes. Ran auto test and could hear noise on spin. Upon further inspection found the gear case leaking oil and drenching the belt and pulley causing the noise. Will need to replace gearcase, cam and belt. Also ordering motor just in case. ; ordrng 1 W10832724 (drive motor) and 1 W11239857 (belt)"
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 12/08/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer continues to drain with unit powered off. Performed diagnostics mode and checked stored fault codes. Found fault code F8-E6 flood condition and F8-E1 long fill cycle. Ran automatic test cycle. Started unit under normal operation. Found unit working. Spoken with customer and found non-HE soap used. Informed customer on soap usage with water softener. All tested good, no water leaks detected."