Mike C.

Kitchen Aid Refrigerator KRSC503ESS00 Arrived to check unit for not dispensing water or making ice. Checked voltage at primary inlet valve and found 120 volts. Found valve not opening. Installed new valve and checked operation, checked good with no water leaks.

Luis M.

Refrigerator-replaced defrost sensor assembly

Joseph C.

KDTE254ESS1 Arrived on site for “burning electrical smell” complaint. Inspected unit and found power wires, at junction box, to have burned through wire nuts. Performed repairs to wires. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Dona W.

Arrived on site to replace leaking housing. Replaced housing, filled unit, unit agitated, drained and spun with no leaks. Verified all water connections dry.

Nathaniel B.

Model MFF2558VEB1, Arrived on call for unit not cooling properly, installed used test relay prior and left it on the unit prior to leaving location on last call and when got to customers home unit has been running and has not shut off and freezer is 5 degrees and fresh food is 37 degrees and compressor is just warm and compressor is drawing 0.9 amps which is good and compressor windings were less than 1 ohm difference on readings on previous call, per gc senior tech only install cap and start device, sealed system parts not needed, no water leaks at time of call, call complete.

Nathaniel B.

Model MFF2558VEB1, Arrived on call for unit not cooling properly, installed used test relay prior and left it on the unit prior to leaving location on last call and when got to customers home unit has been running and has not shut off and freezer is 5 degrees and fresh food is 37 degrees and compressor is just warm and compressor is drawing 0.9 amps which is good and compressor windings were less than 1 ohm difference on readings on previous call, per gc senior tech only install cap and start device, sealed system parts not needed, no water leaks at time of call, call complete.

Luis M.

Test

Luis M.

Refrigerator-replaced icemaker assembly

Lou S.

arrived on site to inspect ice maker not working. Upon further inspection, I found that the water source was turned off. I turned the water on and tested unit. Water began to flow into ice maker, but the unit would not cycle. I removed and replaced the ice maker, tested the unit and the operated as designed. No water leaks observed during service.

Dona W.

Arrived on site for no heat, found element had fully expanded to heater housing breaking apart. Found open thermal cutoff from where element had arched replaced both cutoff and element, verified temperatures and all functions. Unit is heating and cooling down. Dryer ducting clean good air flow.

Thomas L.

Arrived on site for no ice condition. Found freezer temperature at 1°. Cycle icemaker and found the unit was not filling with water. Discovered that the icemaker filter was blocked. Remove blockage and everything now works properly with no water leaks.

Daniel A.

WRX735SDHZ00 Excessive frost in freezer. Removed ice/. Verified door rail/slides positioned properly to allow door to close evenly. Normal sealing/door closure. No excessive air entering unit

Nathaniel B.

Model WOS51EC0AS04, Arrived on call for oven door needs adjusting, found that door is either tweaked or control panel has screw holes off set to were the left side of the door is out more than the right, will order complete door and control panel and glass frame, skyped office parts and spoke to jordan and will reschedule for 4/27/18

Nathaniel B.

Model WOS51EC0AS04, Arrived on call for oven door needs adjusting, found that door is either tweaked or control panel has screw holes off set to were the left side of the door is out more than the right, will order complete door and control panel and glass frame, skyped office parts and spoke to jordan and will reschedule for 4/27/18

Daniel A.

MDB8959SFZ4 No incoming water to dishwasher. Verified inlet valve operation. Corrected float switch position/lever actuator. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service

Clif L.

Whirlpool dryer WED4815EW1. Arrived on site to diagnose a dryer with a broken handle. Found handle clips broke it on top side causing handle not too attached the door panels properly. Replaced door handle and tested unit. Found all is functioning properly at this time.

Luis M.

Refrigerator-installed updated fresh food evaporator,compressor and uv drier

Mike G.

ED5PVEXWS06, Arrived on site to install new bracket checked unit after repair and unit is now disp water and ice checked unit for water leaks and no leaks found at time of srv.... unit checked fine....

Mike G.

ED5PVEXWS06, Arrived on site to install new bracket checked unit after repair and unit is now disp water and ice checked unit for water leaks and no leaks found at time of srv.... unit checked fine....

Jonathan S.

Whirlpool gas range model# WEG730H0DS0. Will not bake or broil.

Clif L.

Whirlpool refrigerator WRX735SDBM04. Arrived on site to replace controls for refrigerator. Replaced main control and found user interface also damaged. Replaced user interface as well and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Steve C.

Arrived on site for the unit is not draining. Tested the unit and found the garbage disposal cap is still in place. Removed the cap and tested the unit. Unit works properly and all water connections were dry at the time of service.

Mike G.

KEBS107SSS00, Arrived on site for unit not heating properly, checked unit temps with unit set at 350* 1st hi temp at 341* and low temp at 326* = 333* recalibrated unit to a +10 and rechecked unit 2nd ho temp at 351* and low temp at 344* = 348* 3rd hi temp at 352* and low temp at 345* = 349* unit checked fine after recalibrating

Mike G.

KEBS107SSS00, Arrived on site for unit not heating properly, checked unit temps with unit set at 350* 1st hi temp at 341* and low temp at 326* = 333* recalibrated unit to a +10 and rechecked unit 2nd ho temp at 351* and low temp at 344* = 348* 3rd hi temp at 352* and low temp at 345* = 349* unit checked fine after recalibrating

Dona W.

Arrived on site for no heat, found element had split and open thermal cutoff. Replaced element and cutoff, verified unit is heating and cooling down. De longed inside dryer. Airflow checks good. Unit working to spec.

Steve C.

Arrived on site for the unit is not draining. Removed the drain pump and found a toothpick stuck on the drain pump. The pump is defective due to short. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.

Jerry C.

UXL6048YSS0 Arrived onsite for the vent hood that the fan is not running on. I found the molex connector not plugged into the motors. I plugged in the connector and tested the unit. The unit is working as designed. Call complete.

Nathaniel B.

Model WDF520PADM7, Arrived on call for dishwasher not draining water, found knock out for garbage disposal was not removed, removed knock out from disposal and filled dishwasher with water and ran drain and know is draining, all checks good, call complete.

Nathaniel B.

Model WDF520PADM7, Arrived on call for dishwasher not draining water, found knock out for garbage disposal was not removed, removed knock out from disposal and filled dishwasher with water and ran drain and know is draining, all checks good, call complete.

Clif L.

Whirlpool dryer WED4815EW1. Arrived on site to diagnose a dryer with a timer tha is not advancing. Found timer motor contact bent causing wiring not to connect. Repositioned bent contact and wired motor properly. Tested unit and found all is working properly at this time.

Dona W.

Arrived on site for unit not heating, found open heating element. Replaced element, ran unit to verify operations and that all water connections are dry. Unit checked good.

Nathaniel B.

Model WFG515S0ES0, Customer was not instructed by builder that customer instruct not covered, called whirlpool to get pl1, autho. Weeel00epl1, per gina at whirlpool customer service, Arrived on call for temps not correct on oven, had customer preheat oven to 350 degree before arriving at location, cutt in temp is 320 degrees, cutt out temp is 385 which is a average temp of 352 degrees which no calabration is needed., call complete.

Nathaniel B.

Model WFG515S0ES0, Customer was not instructed by builder that customer instruct not covered, called whirlpool to get pl1, autho. Weeel00epl1, per gina at whirlpool customer service, Arrived on call for temps not correct on oven, had customer preheat oven to 350 degree before arriving at location, cutt in temp is 320 degrees, cutt out temp is 385 which is a average temp of 352 degrees which no calabration is needed., call complete.

Mike G.

WFW97HEDW0, Arrived on site for washer detergent dispenser not working, checked unit and found that the customer has a water softener in the home and unit is set up for hard water and Concentration is set a 5x found that the concentration needs to be set at 2x and set up unit for soft water checked unit and unit is now disp detergent checked unit for water leaks and no leaks found at time of srv....

Mike G.

WFW97HEDW0, Arrived on site for washer detergent dispenser not working, checked unit and found that the customer has a water softener in the home and unit is set up for hard water and Concentration is set a 5x found that the concentration needs to be set at 2x and set up unit for soft water checked unit and unit is now disp detergent checked unit for water leaks and no leaks found at time of srv....

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the middle and lower wash arms. The middle wash arm $38.42 and for the lower wash arm $64.94 and labor/service $139.99... Total $263.43. Customer paid for service fee $108.24 at previous service call and paid remaining balance of $155.19. No water leaks observed during service.

Brandon C.

Arrived on site for part hanger, I replaced all door switches unit tested good.

Connor M.

RTW4516FW roper washer Arrived on site to test unit for not completing wash cyle; stopping after rinse. Found error code for lid lock failure. During diagnsotic cycle found lid lock trying to lock every 8 seconds but not latching. Found bad lid lock. Replaced and tested unit after calibration. Unit working properly. Instruct on proper use and care. No leaks detected.

Nathaniel B.

Model MFX2570AEB4, Arrived on call for water not going in to ice maker but is dispensing water at dispenser, found that when opening left hand fresh food door and holding light switch down i emaker then cycled 3 times with out filling, then jumpered l to v and valve entergized, icemaker cycled 3 times with out filling with water or t to h jumpered at icemaker , will need icemaker,, icemaker 102.80, svc/labor rf360 209.99 which = 312.79 plus tax 25.81 which =338.60, customer agreed to est. skyped office parts and no answer office will reschedule with customer.

Nathaniel B.

Model MFX2570AEB4, Arrived on call for water not going in to ice maker but is dispensing water at dispenser, found that when opening left hand fresh food door and holding light switch down i emaker then cycled 3 times with out filling, then jumpered l to v and valve entergized, icemaker cycled 3 times with out filling with water or t to h jumpered at icemaker , will need icemaker,, icemaker 102.80, svc/labor rf360 209.99 which = 312.79 plus tax 25.81 which =338.60, customer agreed to est. skyped office parts and no answer office will reschedule with customer.

Nathaniel B.

Model WDF520PADM7 Arrived on call for left upper rail twisted and end falls off, found rail on top left for upper rack is bent and left hand upper rail stop is damaged replaced left hand upper rail and stop and checked operation and all checked good, no water leaks at time of call, call complete.

Nathaniel B.

Model WDF520PADM7 Arrived on call for left upper rail twisted and end falls off, found rail on top left for upper rack is bent and left hand upper rail stop is damaged replaced left hand upper rail and stop and checked operation and all checked good, no water leaks at time of call, call complete.

Thomas L.

Arrived on site for No operation. The was unit totally nonresponsive. Found unit to have defective touch panel and control. Power in to control but not out of it. Replaced and tested. All operations were normal and all connections were dry. Left home via front door . Customer said he would lock door later. Left home at 4:10 pm. Customer agreed to repairs via phone and will text me his card numbers. 0722

Nathaniel B.

Model WRS325FDAM04, Arrived on call for broken plasticpieces coming out with ice when dispensed, found that bail arm extension came off the bail arm and got crushed in the crusher, removed all plastic from bin ice bin and icemaker not needed, will order bail arm with extention, skyped offive parts and talked to kristen and will reschedule for 4/24/18, no water leaks at time of call.

Nathaniel B.

Model WRS325FDAM04, Arrived on call for broken plasticpieces coming out with ice when dispensed, found that bail arm extension came off the bail arm and got crushed in the crusher, removed all plastic from bin ice bin and icemaker not needed, will order bail arm with extention, skyped offive parts and talked to kristen and will reschedule for 4/24/18, no water leaks at time of call.

Lou S.

arrived on site for dishwasher not heating. Upon further inspection, I placed the unit in diagnostic mode and found that the unit fills with water but the motor does not engage. I advanced through diagnostics and found that the drain pump works as does the heating element. I will return with the control and office to order sump assembly and schedule return service. Office advised of 04/24/18, but customer is not available that day and requested 04/25/18 EB. No leaks observed during service.

Nathaniel B.

Model ET1CHMXKT06, Arrived on call for fresh food section not cooling properly, found drain iced over will need drain probe kit and fresh food door gasket due to deformed and not sealing, skyped office parts and talked to erika and will reschedule for 4/24/18, no water leaks at time of call.

Nathaniel B.

Model ET1CHMXKT06, Arrived on call for fresh food section not cooling properly, found drain iced over will need drain probe kit and fresh food door gasket due to deformed and not sealing, skyped office parts and talked to erika and will reschedule for 4/24/18, no water leaks at time of call.

Mike G.

WTW5300VW2, Arribed on site for unit will not start at all checked unit and found that the wire harness to the time is not plugged in all the way, plugged in wire harness and checked unit and unit is now starting filling washing and draining and spining checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....

Mike G.

WTW5300VW2, Arribed on site for unit will not start at all checked unit and found that the wire harness to the time is not plugged in all the way, plugged in wire harness and checked unit and unit is now starting filling washing and draining and spining checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....

Thomas L.

Arrived on site for no ice condition. Unit was off. Could not get in touch with customer before arrival to turn the unit on turned unit on and watched it make and harvest a beautiful slab of ice. All water connections were dry.

Mike C.

Whirlpool cooktop WCG51US0DS00 Arrived to have customer explain that the left rear burner has a very large uneven flame. Found burner cap was not centered on burner head. Centered burner cap and checked operation, checked good.

Lou S.

arrived on site for refrigerator not dispensing water and not making ice. Upon further inspection, I removed the filter and tested unit and the unit dispensed water and dispensed water into the ice maker chute. Replaced filter and the unit did not operate. Advised customer that the filter is defective. Also checked the rc door making a creaking noise. After removing the door and checking the cam, I installed the door and tested without the items in the door, and the noise stopped. I advised the customer that there is too much weight on the door which is causing the creaking noise. No water leaks observed during service.

Lou S.

Mike C.

Whirlpool dishwasher WDF520PADM7 Arrived to find dispenser door does not open all the way. Found dispenser door spring broken. Installed new dispenser and checked operation, checked good.

Daniel A.

WDF520PADM Not filling with water. Checked inlet valve/float switch. Insufficient water pressure to dishwasher valve. Corrected water pressure. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Thomas L.

Arrived on site and replaced electrically failed wash motor. Tested unit. Operations all normal. Water connections all dry.

Thomas L.

Arrived on site or upper rack not working properly. Found that the upper rack stops were broken. This allowed rack to fall out. Installed new upper rack stops. All operations were normal. All water connections were dry.

Connor M.

ED5FHAXSL00 whirlpool refrigerator Start dev-68.51 RF160-169.99 arrived on site to test unit for not cooling in both sections. Found all fans running, lights in cabinet on. Compressor runs for a few seconds then shuts off. Confirmed bad start device/overload relay. Replaced and tested unit. Unit working properly, no leaks detected. Collected balance via cc.

Connor M.

WOS51EC0AB04 whirlpool cooktop Arrived on site to test unit for potential gas smell when not in use. Did not smell any gas but did smell the chemical used to treat the wood for their cabinetry. Tightened up all connections just in case. Gas company did not detect any gas when inspecting unit. Deemed unit safe to use as designed. No gas leaks found.

Luis M.

Refrigerator-installed new thermostat

Jerry C.

WDT720PADM2 Arrived to inspect drying issue. I entered service test mode and found F5E1 stored. I completed service test mode and found all functions present. The customer was not using rinse agent and was using tablets and pre-rinsing. I advised the customer to switch to a liquid detergent and to use approximately 1 TBSP, as a good starting point, to use rinse agent and to purge cold water from the sink supply, prior to use. Operational test good, no leaks observed during service.

Mike G.

MEC7430WW01, Arrived on site to install new burner switch when doing repair found that the LR switch is the only one that needs to be replaced, replaced switch and light is only cooling on when burners are turned on unit checked fine at this time..

Mike G.

MEC7430WW01, Arrived on site to install new burner switch when doing repair found that the LR switch is the only one that needs to be replaced, replaced switch and light is only cooling on when burners are turned on unit checked fine at this time..

Kevin B.

Arrived on site and found power is showing on user interface and when a cycle is selected control board can be hard clicking but nothing else happens will need to bring back control board to correct issue and have fuses and thermostats on hand to ensure repair on next visit. NED7200TW

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the bezel. Tested unit and unit tested good. No gas leaks detected.

Jerry C.

MVWB835DW3 Arrived to inspect noise during wash. I found the unit was leaning badly and the installer had added non-mfg-approved stabilizers to the feet of the unit. I removed the stabilizers and correctly centered the rotating mass within the chassis via the leveling legs. During further testing I found debris lodged within the drain pump. I removed the pump and removed the debris and verified pump integrity. I re-calibrated the unit and tested within automatic and manual test modes. Operational test good, no leaks observed during service.

Robert J.

Arrived on job for complaints of not starting. Found door lock not working correctly. Replaced door

Dona W.

Arrived on site for drum not turning, replaced dryer kit for worn and frayed belt and worn pulley. Replaced motor and blower wheel. Found motor windings opening under load not allowing for movement of drum. Checked heat, tumble, start, and full operations unit checked good. Dryer venting clean .

Connor M.

KSEB900ESS2 kitchenaid oven Arrived on site to test unit for bent knobs. Fiund shaft bent on two switches. Ordering second for return. Kc approved tuesday

Lou S.

arrived on site for dishwasher dispenser not opening during cycle. Upon further inspection, I found that the gasket inside the door of the dispenser was hanging out. I removed and replaced the dispenser and tested the unit. Unit operated as designed. No water leaks observed during service.

Daniel A.

WTW4816FW1 Not washing/locking lid. Defective lid lock. Replaced lid lock assembly. Error code for lid lock switch. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Nathaniel B.

Model WRS571CIHZ00, Arrived on call for water pressure is to low to the fridge, with filter in dispensed water and after 3 seconds of dispense gets no water at the dispenser, with filter removed gets good water dispense, per office water filter is not covered, builder will need to contact whirlpool customer service to see if they can get a water filter sent to them as curtsey, water filter not covered, call complete.

Nathaniel B.

Model WRS571CIHZ00, Arrived on call for water pressure is to low to the fridge, with filter in dispensed water and after 3 seconds of dispense gets no water at the dispenser, with filter removed gets good water dispense, per office water filter is not covered, builder will need to contact whirlpool customer service to see if they can get a water filter sent to them as curtsey, water filter not covered, call complete.

Thomas L.

Arrived on site for no operation. Found left filter not depressing power switch. Instructed customer.

Steve C.

Arrived on site for the unit has error code f5e3. Tested the unit in diagnostic and received error codes F0e3, f5e3 lid lock, and f0e5. Found the lid lock is defective. Quoted the customer for the latch $89.46 and labor tl330 $159.99 for labor. Replaced the latch and calibrated the unit. Unit works properly and all water connections were dry at the time of service.

Steve C.

Arrived on site for the unit has error code f5e3. Tested the unit in diagnostic and received error codes F0e3, f5e3 lid lock, and f0e5. Found the lid lock is defective. Quoted the customer for the latch $89.46 and labor tl330 $159.99 for labor. Replaced the latch and calibrated the unit. Unit works properly and all water connections were dry at the time of service.

Nathaniel B.

Model MMV1174FB0, Arrived on call for unit not heating, found transformer arced prior replaced cap, mag, diode and transformer and tested and all checks good, tested more than 3 times at customers request ,call complete.

Nathaniel B.

Model MMV1174FB0, Arrived on call for unit not heating, found transformer arced prior replaced cap, mag, diode and transformer and tested and all checks good, tested more than 3 times at customers request ,call complete.

Connor M.

WTW4816FW2 whirlpool washer Arrived on site to test unit for off balance operation. Found unit level and suspension in good shape. Ran diagnostic cycle found no error codes, unit passed test cycle. Instruct customer on proper loading techniques and theory of operation. Unit working properly, no leaks detected.

Lou S.

arrived on site to inspect dishwasher not draining. Upon inspection, I found water standing in the bottom of the unit and the unit was in drain mode with the door open. Once I closed the door, the drain pump started, but was not pumping water. I found that the plug in the food disposal was not removed. I removed the plug, tested the unit and the unit operated as designed. No water leaks observed during service.

Clif L.

Kitchenaid refrigerator KBSN608EPA01. Arrived on site to diagnose a refrigerator with a freezer crisper front not staying on. Found the lower freezer crisper front cover broken at the bottom mounting tabs causing drawer not to operate properly. Replaced freezer crisper cover and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Mike G.

WED8000BW0, Arrived on site for unit making a noise, checked unit and found that the belt pulley is making the noise unit will need dryer repair kit to repair ordering part was unable to get eta from parts office will call customer to r/s

Mike G.

WED8000BW0, Arrived on site for unit making a noise, checked unit and found that the belt pulley is making the noise unit will need dryer repair kit to repair ordering part was unable to get eta from parts office will call customer to r/s

Lou S.

arrived on site to inspect dishwasher not draining. Upon inspection, I found water standing in the bottom of the unit and the unit was in drain mode with the door open. Once I closed the door, the drain pump started, but was not pumping water. I found that the plug in the food disposal was not removed. I removed the plug, tested the unit and the unit operated as designed. No water leaks observed during service.

Thomas L.

Arrived on site for improper operation. Tested unit and found all burners working properly. Suspect possible power issue. Instructed customer of such. Ashley

Connor M.

WCG97US0DS00 whirlpool cooktop Arrived on site to test unit for knob issues. Fiund all knobs broken except one. Replaced and tested unit. Unit working properly at time of service.

Mike G.

Arrived on site for unit will not start checked unit and found that the fuse is shorted out replaced fuse and chcked and cleaned out all lent found from unit and tested unit and unit is now starting and heating checked unit air flow wiht out vent hose on and unit has good air flow and reinstalled vent hose and tested air flow and found that the unit has week air flow customer will need vent from wall going out side cleaned out , MEDX6STBW0

Mike G.

Arrived on site for unit will not start checked unit and found that the fuse is shorted out replaced fuse and chcked and cleaned out all lent found from unit and tested unit and unit is now starting and heating checked unit air flow wiht out vent hose on and unit has good air flow and reinstalled vent hose and tested air flow and found that the unit has week air flow customer will need vent from wall going out side cleaned out , MEDX6STBW0

Kevin B.

Arrived on site and set dishwasher into diagnostic cycle, all functions are operating but start button is unresponsive. Will need a new control panel and have control board on hand to correct issue. No water leaks from connections at time of service.

Thomas L.

Arrived on site for improper burner operations. Customer pointed out that some burners are louder than others. Customer pointed out that he does not feel that the adjustments from high to low are working properly. Customer pointed out that the right front burner does not look the same when it is lit as the KitchenAid website shows it to look. Customer pointed out that the flames are not blue enough. Inspected all burners and all operations and everything is working properly.

Brandon C.

I replaced door hinge and cam, unit tested good, water lines were dry at time of service.

Lou S.

arrived on site for produce drawer frozen and won't open. Upon further inspection, I found that there was a large mass of ice buildup on the rc evaporator and had frozen to the produce drawer. The produce drawer was open approximately one inch which was allowing a large amount of airflow into the cabinet. I defrosted the ice and repositioned the thermistor. Also, I found that the drain tube had an 1/8 inch gap between the tube and the cabinet. I used manufacturer approved silicone and sealed the tube and tested the unit and it tested good. No water leaks detected during service.

Thomas L.

Arrived on sit for no drain condition. Customer had unit outside of RV and hooked up for me. Ran rinse spin cycle and all operations were correct normal and all connections were dry.

Connor M.

KEBS208SSS02 kitchenaid oven Arrived on site to install touch pad for failure. Installed touch pad and tested unit. Unit working properly at time of service. Collected for part via cc.

Connor M.

KSSC48QTS03 kitchenaid Control-348.92 BI150-209.99 arrived on site to test unit for not cooling in both sections. Found nothing running. Only interior lights and user interface had power. Confirmed improper voltage coming from control board. Replaced control kit with new harness and tested unit. Unit working properly at time of service. Instruct customer to wait unitl ice production starts to load unit with food. No leaks detected.

Dona W.

Arrived on site for no cool in fridge or freezer, found shorted defrost heater, will need bimetal and control on return visit. Defrost heater was not on order. Discussed with customer leaving unit unplugged to defrost. Instructed to leave towels down and do not plug back in. All water connections dry. Left towel in freezer side and under front of unit. Art assisted with part and reschedule.

Luis M.

Refrigerator-added adhesive to liner gaps in freezer compartment

Thomas L.

Arrived on-site for F21 failure code. Found unit had not fully drained thus giving slow drain error. Opened drain pump and cleaned its filter cup. Unit now works properly. Stacked unit. All water connections were dry. Unit operates properly. $179.99 $155.00

Thomas L.

Arrived on site for no ice condition. I found the icemaker was turned off. Turned icemaker on and icemaker cycled properly. I explained to the customer that the icemaker cannot make ice if it is turned off. The customer is not sure who turned icemaker off. Water connections were dry. .

Nathaniel B.

Model DU850SWPU3, Arrived on call for dishwasher not coming on, found that power switch on counter was not turned on, turned power switch on and tested and unit is know running, also removed knockout from garbage disposal to allow unit to drain,no parts needed, call complete.

Nathaniel B.

Model DU850SWPU3, Arrived on call for dishwasher not coming on, found that power switch on counter was not turned on, turned power switch on and tested and unit is know running, also removed knockout from garbage disposal to allow unit to drain,no parts needed, call complete.

Lou S.

arrived install previously diagnosed and ordered parts. Removed and replaced the stator, rotor and control. Placed unit in diagnostic mode and tested. Unit operates as designed. No water leaks observed during service.

Connor M.

RAX4232PQ0 roper washer Arrived on site to test unit for leaking during use. Found no signs of failure. Customer stated she was washing towels and couch pillows. Found streaks of water 360 degrees around interrior of cabinet indicating water coming out during spin. This was likely caused by the pillows. Unit working properly, no leaks detected.

Connor M.

WOS51EC0AS02 whirlpool oven File number-7721776863 arrived on site to test unit for not coming on. Found failed thermal fuse. Replaced thermal fuse to run diagnostic cyle. Unit passed test with no faults of failures. Contacted techline and was told it could only be the cooling fan or air escaping from oven. Techline said check gasket. While explaing this to mother inlaw was told the husband leaves door open during cool down. This allows the cooling fan to draw only hot air which will blow thermal fuse. Since this happens during cool down the customer doesnt notice the issue until they go to use it the next time leading them to believe the failure happened when mot in use. Instruct customer on not leaving door open during cool down and ensuring gasket is sealing well. Job completed.

Connor M.

WOS51EC0AS02 whirlpool oven File number-7721776863 arrived on site to test unit for not coming on. Found failed thermal fuse. Replaced thermal fuse to run diagnostic cyle. Unit passed test with no faults of failures. Contacted techline and was told it could only be the cooling fan or air escaping from oven. Techline said check gasket. While explaing this to mother inlaw was told the husband leaves door open during cool down. This allows the cooling fan to draw only hot air which will blow thermal fuse. Since this happens during cool down the customer doesnt notice the issue until they go to use it the next time leading them to believe the failure happened when mot in use. Instruct customer on not leaving door open during cool down and ensuring gasket is sealing well. Job completed.

Dona W.

Arrived on site for not spinning clothes out. Found gearcase is leaking profusely, clutch and basket drive worn down not engaging basket in spin. Due to age drive block needed replaced. Lid switch will also needed replaced as unit has been jumpered previously and needs to be changed out. Replaced above parts ran cycle to verify fill, agitate, drain and spin. All water connections dry.

Connor M.

WFW92HEFC0 whirlpool washer Arrived on site to test unit for noise during spin. Found rotor making noise. Bolt holding rotor in place was loose allowing play during rotation. Removed bolt and added loc tite. Re installed and tested unit. Unit working properly, no leaks detected.

Thomas L.

Arrived on site for no fill condition. Unit tested correctly. Ran step 3 and 4 in diagnostics mode, all operations were correct and dry. Also tested hand wash cycle for proper fill and all worked correctly.

Thomas L.

Arrived on site for leaking condition. Checked unit and found leaking Fill hoses. Instructed customer on hose requirements. Customer to correct. Left unit disconnected from power.

Lou S.

arrived on site for dishwasher leaking lights not coming on. I placed the unit in diagnostic mode and tested unit. Unit tested good with no leaks and all lights lighting up on the UI. Upon further inspection, I found that the feed tube was not properly mounted on the back wall of the unit. Also found that two lock pins, one on each adjuster, were broken. I properly remounted the feed tube and advised customer of proper detergent use as I found a large amount of suds buildup during diagnostics. Office to order 2 adjusters and return service is scheduled for 04/23/18 MS. I will replace both tracks upon return service. No water leaks observed during service.

Joseph C.

ACR4303MFW1 Arrived on site for “F3E0 error code” complaint. Per my previous diagnosis, removed and replaced control. Tested unit. Unit is performing as designed.

Dona W.

Arrived on site for timer not advancing, customer has to turn unit off by herself. Found contacts sticking on timer not allowing for advancement on any cycle. Replaced timer, verified timer advancing on timed dry and sensor dry. Verified unit is shutting off by itself. Temperatures checked good, airflow checked good. Dryer vent clean. Instructed customer to check ducting regularly.

Thomas L.

Arrived on site for improper cycling. Entered condo via lockbox on door. Found freezer temperature at 3° and fresh food section at 39°. Unit was running when I arrived. Unit main control is cycling fan off and on, will need control and evaporator fan. Customer will look into new units. Control rebuild $450.00 Fan motor $138.88 Work $325.00

Connor M.

WRF736SDAM11 whirlpool refrigerator Start device-73.56 RF160-169.99 arrived ons ite to test unit for not cooling in both compartments. Found fans running but no cool. Found failed start device. Replaced and tested unit. Unit working properly, no leaks detected.

Dona W.

Arrived on site for no operation, found open hi-limit. Timer not advancing prior to unit stopping. Replaced timer and hi limit. Instructed customer on keeping venting cleaned. Unit is going right out the wall no obstructions at this time. Units temperatures checked correctly. All operations check good. Showed customer temperatures and operations of unit.

Jerry C.

WDT920SADM2 Arrived to inspect unit not draining. I found debris lodged within the drain pump and I removed it. I tested the unit and it worked as designed. No leaks observed during service.

Chase S.

MVWB765BW arrived on site. Checked washer for no agitation and error codes. Found error code for long Phil and error code for Stuck keypad button. Took five tries to enter diagnostics due to console buttons being unresponsive. Once in diagnostics verified that hot water does not function. Verified voltage to the hot water solenoid and no voltage was found. Removed hot water hose to verify proper flow and check for blockage in valve screen. Washer will need control board and the console to repair.

Chase S.

ADB1500ADB4 Arrived on site. Checked dishwasher for poor wash performance. Found wash motor not running, verified 122vac to motor. Replaced sump and motor assembly and ran test cycle. All functions of dishwasher check good after repair. Inspected thoroughly for leaks and found no leaks present from unit after repair. Job complete.

Mike G.

WDT710PAHZ1, Arrived on site for HANDLE KEEPS COMING LOOSE, checked unit and found that the handle needs to be tightened, tighten handle and checked unit and handle checked fine checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Mike G.

WDT710PAHZ1, Arrived on site for HANDLE KEEPS COMING LOOSE, checked unit and found that the handle needs to be tightened, tighten handle and checked unit and handle checked fine checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Dona W.

Arrived on site for unit flashing rinse light and not completing cycle. Found control sending intermittent voltage to motor for agitate. Replaced hot valve due to internally closed. Cold valve slow fill. Verified unit filling,agitating, draining, and spinning. Verified household power is correct. All operations check good. All water connections dry on unit, unit is in garage house side shut offs are dripping, customer is aware.

Connor M.

WRS325FDAM04 whirlpool refrigerator Arrived on site to test unit for not cooling. Found fans running, lights on. Compressor would run for a few seconds then shut off. Confirmed bad start device. Replaced and tested unit. Unit working properly, no leaks detected.

Steve C.

Arrived on site for the unit is not heating and door is broken. Found the door is separating in two pieces. Tested the unit and found the magnetron is defective. Replaced the magnetron and door and tested the unit. Unit heats and works properly.

Luis M.

Refrigerator-replaced auger motor shaft added adhesive to ice chute liner

Jonathan S.

LG front load washer model# WM2350HRC. Customer complaint, washer leaking water from back left corne

Thomas L.

Arrived on site for no light operation. Removed and replaced defective light socket. Unit not operate properly.

Connor M.

MEDB835DW4 maytag dryer Arrived on site to test unit working not starting cycle. Found customer pressing start button too hard. On this user interface if buttons are pressed too hard it will not be read. Instruct customer on proper use. Informed of proper venting and fire hazard.

Connor M.

JFC2089BEP01 jennair refrigerator Arrived on site to test unit for not making ice or dispensing water. Found icemkaer and freezer light have not worked since ownership. Fiund freezer door switch not plugged in. Ice maker now working but not getting water. Dispenser not getting water either. Found water resivoir completely frozen. Removed water tank and defrosted in sink. Reinstalled and tested unit. Unit working properly. No leaks detetced.

Connor M.

JDB9000CWP2 jennair dishwasher Arrived on site to test unti for not drying dishes. Confirmed function of heating element through step diagnostics. Found customer not using rinse aid paired with the favt that most of the dishes are plastic. Instruct customer on proper use and care. No leaks detected. Collected svc via cc.

Connor M.

GI6SARXXF05 whirlpool refrigerator Arrived on site to install incemkaer for repair. Installed icemkaer and hraness kit. Unit working properly at time of service. No leaks detected.

Luis M.

Ice machine-replaced dispenser tube and recirc pump. Cleaned system

Brandon C.

Arrived on site for part hanger, I replaced sump/motor asm unit tested good, water lines were dry at time of service.

Jonathan S.

Whirlpool washer model #WTW5000DW1. Shaking uncontrollably on high spin.

Brandon C.

Arrived on site for noise complaint, I replaced convection fan motor, unit tested good.

Brandon C.

Arrived on site, found idler pulley was deteriorating causing drum not to turn. I replaced dryer repair kit, unit tested good.

Luis M.

Refrigerator-added adhesive to gaps on liner between cabinet

Jerry C.

MEDB765FC0 Arrived to inspect no heat. The unit would run, but no heat was developed. I found the L2 supply at 40 VAC. During further inspection, I could see the lead within lead within the outlet was not correctly fastened. I advised the customer of my findings and they will contact a qualified electrician to address the issue. New unit, no lint within the chassis.

Jerry C.

Jerry C.

GDF540HSF4SS Arrived to inspect dispenser issue and noise. I found the customer was concerned the dispenser was actuating within the incorrect part of the cycle and causing a noise. I found the noise was from debris within the drain pump. I removed the debris and tested, the noise issue was resolved. I advised the customer on detergent use. Operational test good, no leaks observed during service.

Mike G.

Arrived on site to install new door catch and strike checked unit after repair and door is no longer poping open checked and cleaned out all lent found from unit and unit is heating and has good air flow unit ch cked fine at this time...., MEDB765FW0

Mike G.

Arrived on site to install new door catch and strike checked unit after repair and door is no longer poping open checked and cleaned out all lent found from unit and unit is heating and has good air flow unit ch cked fine at this time...., MEDB765FW0

Kevin B.

Arrived on site and found ice machine is off, after starting machine ran a complete cycle and ice was produced correctly. At this time cold not find any excessive noise during operation. Requested that customer video noise to assist in further diagnosis. No water leaks from connections at time of service. Collected diagnosis fee.

Chase S.

Wrs325sdhz -Arrived on site. Found refrigerator door badly dented. Replaced refrigerator door and nameplate. Heated and remolded gasket. All checks good. no water leaks present. Job complete. Refrigerator was in a vacant unit in building under construction.

Luis M.

Refrigerator -raised unit to prevent vibration from condenser coils

Brandon C.

Arrived on site for part hanger, I replaced rotor and installed leveling legs, unit tested good.

Brandon C.

Arrived on site for part hanger, I replaced rotor and installed leveling legs, unit tested good.

Chase S.

MEDC215EW Arrived on site. Checked dryer for cycles never stopping. Found timer motor failed and not advancing. Motor internally failed and is very warm. Replaced timer and tested dryer on timed and auto dry cycles. Tested cycle temperatures to verify airflow. Found internal cycle temps with vent hose attached reaching 248 degrees which is higher thn normal range. With vent hose removed outlet cycle temps were 165 which is normal. Advised customer have exterior venting checked due to long run through ceiling. Timer is advancing and no lint buildup found within exhaust or vent hose. Job complete

Kevin B.

Arrived on site and set unit to run into diagnostic cycle and all functions are operating properly. Incoming water temperature is 120° after 30 seconds. Found no high drain loop in drain hose and corrected to prevent siphoning back into dishwasher. Replaced 0WI sensor per previous technician, no water leaks from connections at time of service, job complete.

Luis M.

Refrigerator-replaced icemaker and ice container

Thomas L.

Arrived On site for improper temperatures. Testing found them that the unit was not defrosting. Diagnostics step 1 shows open defrost bimetal. Unit is severely ice up in freezer. Customer to defrost. She needs 04/25 return date so she can get this done. Unit is in garage and no water is hooked up to it. Unit will be defrosted outside of garage. Worked all this out with daughter via alt

Connor M.

GI6SARXXF05 whirlpool refrigerator Arrived on site to install incemkaer for repair. Installed icemkaer and hraness kit. Unit working properly at time of service. No leaks detected.

Lou S.

arrived on site for sticker residue on panel. Upon inspection, i found that the panel had residue from a shipping sticker that had been removed. I attempted to clean the unit, but the residue would not come off. Office to order panel and schedule return service on 04/19/18 MS. No gas leaks detected during service.

Mike C.

Amana washer NTW4516FW1 Arrived to check unit for not starting a cycle. Put unit into diagnostics and started a automatic diagnostics cycle and found it started to fill and the unit stopped and all lights went out except the lid lock and lid lock would not cancel out. Found the main control bad. Installed new control and checked operation, checked good with no water leaks.

Clif L.

IKEA range ISG650WS01. Arrived on site to diagnose a range that will not bake. Tested unit and found bake igniter open causing safety valve not open for bake burner. Replaced bake igniter and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.

Mike G.

WRB322DMBM00, Arrived on site to install new ice maker checked unit after repair and unit icemaker is working properly and is no longer leaking checked unit for any other water leaks and no leaks found at time of srv.... unit checked fine at this time..

Mike G.

WRB322DMBM00, Arrived on site to install new ice maker checked unit after repair and unit icemaker is working properly and is no longer leaking checked unit for any other water leaks and no leaks found at time of srv.... unit checked fine at this time..

Jerry C.

MEDX500XW0 Arrived to inspect no heat. I found the thermal fuse open and removed and replaced it. I tested and the unit heated and cycled as designed. Operational test good, lint removed from chassis.

Lou S.

arrived on site for dryer not drying. Upon further inspection, I verified ohms at the element, cutoff and thermostat. I verified ohms at the thermistor and it read open. Office to order thermistor and customer will contact the office to schedule return service. No lint observed during service.

Lou S.

arrived on site to inspect an oven door scratched. Upon inspection, I found that the top oven door had a large scratch on the left upper corner near the handle. I removed and replaced the oven door and tested the unit. Unit tested good. Instructed customer on proper cleaning of unit and use of unit. Job completed.

Dona W.

Arrived on site for no operation. Found control not sending correct voltage to lid lock. Customer does not want to repair at this time. Control is 304.04, lock 96.85. Labor 189.99. Unit is unplugged at this time. All water connections dry. Spoke with Jordan about payment, customer stated that he already paid the service fee and did not give a form of payment. Jordan is speaking with customer to receive payment and bill to customer.

Thomas L.

Removed and replaced control that would display temperatures and that would not shut. Burner off. Unit is now operating correctly.

Daniel A.

KUIX305ESS0 Not producing ice. No water entering reservoir. Verified voltage to inlet valve. Verified new filter. Replaced inlet valve. Verified recirculating pump/condenser fan motor operation Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected

Daniel A.

KUIX305ESS0 Not producing ice. No water entering reservoir. Verified voltage to inlet valve. Verified new filter. Replaced inlet valve. Verified recirculating pump/condenser fan motor operation Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected

Connor M.

WFW94HEXW2 whirlpool washer Arrived ons ite to test unit for leaking during use. Found unit only leaks when big loads are washed. Bellow and all other water connections checked fine. No residue found in deadspace of unit. Found air vent in top rear of unit has rust below it and excessive soap and water residue. Found error code for oversud condition. Instruct customer on cleanign washer with affresh regularly, and not over soaping. No leaks detected at time of service.

Jonathan S.

Whirlpool dishwasher model# WDF520PADM7. Not dying dishes.

Nathaniel B.

Model WMH31017FS0, Arrived on call for control panel broken and not able to mount and interior light flickers intermittenly when opening and closing door, replaced control panel and interlocks and switches and tested and all checks good, call complete.

Nathaniel B.

Model WMH31017FS0, Arrived on call for control panel broken and not able to mount and interior light flickers intermittenly when opening and closing door, replaced control panel and interlocks and switches and tested and all checks good, call complete.

Clif L.

Maytag washer MVWX655DW1. Arrived on site to diagnose a washer that is not cycling properly. Found capacitor not plugged in from factory causing motor not to run and washer to error out of cycle. Wired capacitor properly and tested unit. Found all is working properly at this time. No leaks were found at time of service.

Dona W.

Arrived on site for no heated dry, found element open. Replaced heating element. Verified all water connections dry. Ran through cycle to verify no leaks and heater operational.

Jerry C.

WDT970SAHZ0 Arrived to inspect dispenser issue. I found the dispenser door had failed and required dispenser replacement. The top rack stops were missing and require replacement. Operational test good, no leaks observed during service.

Connor M.

WTW4815EW whirlpool washer Arrived on site to test unit for not completing cycle. Found error code for oversudsing condition. Unit is in a retirment home, used daily with bulk powedered soap. Instruct on proper soap usage and clean cycle. No leaks detected.

Lou S.

arrived on site for loose cooktops knob. Upon further inspection, I found that the knob is working as designed, but the knob bezel was loose. The adhesive was no good. Office to order bezel and scheduled return service for 04/19 CS.

Lou S.

arrived on site for washer not distributing enough water. Upon further inspection, I played the unit in diagnostic mode and tested. Unit operated as designed with normal water flow, proper agitation and spin and the drain pump worked properly. Found that the tub was not centered; therefore, I centered it. Advised the customer on proper detergent and softner use. No water leaks observed during service.

Connor M.

WTW7000DW1 whirlpool washer Arrived on site yo test unit for not rinsing clothes. Customer provided pciture of white residue on clothing. No stored error codes. Instruct on try a new soap, and using proper volume of soap along with minimizing extra wash products. Unit working properly, no leaks detected.

Dona W.

Arrived on site for no operation in left oven, but left oven would control right side of oven. Performed hard reset on breaker. Reset unit, went through diagnostics found no errors. Both ovens are now heating correctly and performing with right controlling right side and left controlling left side. Temperatures checked good. Customer had stated that there had been power surges when this happened.

Kevin B.

Arrived on site and inspected unit and found all operations are correct but knock out was never removed from garbage disposal by builder. Dishwasher can’t drain. Builder will correct Drain connection. Also found no drain loop and drain hose and corrected it. No water leaks from connections at time of service, job complete.

Jonathan S.

Whirlpool venthood model# WVU37UC0FS. Making loud noises.

Connor M.

PYE2300AYW maytag dryer Arrived on site to test unit for not starting. Found bad thermal fuse. Replaced and tested unit. Found door switch sticking sometimes. Replaced door switch as well. Unit working proeprly at time of service. Made customer aware of proper venting and fire hazard.

Clif L.

Maytag dryer MEDB835DW4. Arrived on site to diagnose a dryer that is making unusual noises when running. Found idler pulley and rollers squeaking when unit is operating. Replaced idler pulley and roller due to failed bearing assemblies. Tested unit and found all is working properly at this time.

Mike G.

WEE510S0FS1, Arrived on site for unit will not power on checked unit and found that outlet at the wall is not getting 240v found that the from L1 to N is getting 120v from L2 to N getting less than 20v customer will need to have a Electrician to repair

Mike G.

WEE510S0FS1, Arrived on site for unit will not power on checked unit and found that outlet at the wall is not getting 240v found that the from L1 to N is getting 120v from L2 to N getting less than 20v customer will need to have a Electrician to repair

Kevin B.

KRFF302ESS Arrived on site and found ice tray is dripping, After replacing icemaker manually cycled it and leaking has stopped. No water leaks from connections at time of service, job complete

Clif L.

Kenmore washer 11027342600. Arrived on site to replace drain pump for leaking washing machine. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Brandon C.

Arrived on site for part hanger of fresh food fan motor, I replaced fan motor, unit tested good, also updated the software, unit tested good. Water lines were dry at time of service.

Connor M.

WCG51US0DS00 whirlpool cooktop Installed burner caps. Unit working properly.

Connor M.

WRF989SDAE00 whirlpool refrigerator Arrived ons ite to install filter head for leaking. Installed and tested unit. Unit working properly, no leaks detected. If leak persists customer will need to relace filter as that is the only variable remaining. Job completed.

Luis M.

Refrigerator-remolded freezer door gasket adjusted middle divider and added adhesive to corner gap

Luis M.

Refrigerator-remolded freezer door gasket adjusted middle divider and added adhesive to corner gap

Luis M.

Refrigerator-installed bail arm to icemaker

Luis M.

Refrigerator-installed updated evaporator, compressor and filter drier

Lou S.

arrived on site for small burner not igniting. Upon arrival, I tested the unit and the unit operates as designed. I notified the customer and advised him of my findings. The customer shortly arrived and I instructed him on the use and operation of the unit. Not gas leaks detected during service.

Dona W.

Arrived on site for long dry times, found ducting clogged and full of water. Removed vent from back of unit-checked temps all temps checked good. Customer will have ducting cleaned before using.

Mike G.

MVWB835DC3, Arrived on site to install new gearcase checked unit after repair and unit is no longer making noise checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time....

Mike G.

MVWB835DC3, Arrived on site to install new gearcase checked unit after repair and unit is no longer making noise checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time....

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the warmer element. Tested unit and unit tested good. Job completed.

Thomas L.

Arrived on site for poor washability. Second visit found drying agent dispenser leaking causing excessive sudsing thus poor washability. Replace dispenser. All water connections were dry. Offered customer a. 10% discount Callie processed card for me via phone.

Lou S.

arrived on site for ice maker only making crushed ice. Customer advised that she found that the ice was blocking the shoot and causing it to not dispense. The ice in the bin appeared good and there was no condensation ice buildup in the bin. Instructed customer on UI operation. No water leaks observed during service.

Lou S.

arrived on site for ice maker only making crushed ice. Customer advised that she found that the ice was blocking the shoot and causing it to not dispense. The ice in the bin appeared good and there was no condensation ice buildup in the bin. Instructed customer on UI operation. No water leaks observed during service.

Thomas L.

Arrived on site for no ice condition. Found that the condenser fan motor has failed. Removed and replaced. All water connections were dry.