Local Reviews
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Arthur B.
WASHER HOTPOINT HTWP1400FWW Arrived onsite to install new hub nut and splitter to top load washer from prior visit’s diagnosis. Installed new parts. Tighten parts using spanned wrench. Reassembled. Spun basket. All work as intended. No other issues found. All water connections were dry at time of service.
Steve C.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for the unit will not freeze or cool. Tested the unit and found the compressor will not turn on. Replaced the start device and now compressor will make a electrical humming noise then turns off. Unit will need a new compressor, and access valve. Will need two hours to complete the repair and office to get autho. ; ordrng 1 CNOTE (TWO HRS ) and 1 CNOTE (AUTHO ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10507886 (compressor)"
Steve C.
DRYER GE GTD33EASK0WW Arrived on site to replace the door switch due to unit not starting. Replaced the switch and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Arthur B.
DRYER MAYTAG MEDB850WQ0 Arrived onsite for customer complaint of dryer making loud screeching noise when tumbling. Removed bulkhead and found wheels seized. Removed and replaced dryer wheels using extra wheels from personal stock. Reassembled. Tested unit. Unit tumbles as intended. No other issues found.
Jonathan S.
ICE MACHINE KITCHENAID KUIC15NLTS2 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found cutter grid opened. Gained access to cutter grid and tested and found opened. Found unit needs to be manually cleaned. Customer approved estimate. Removed cutter grid and reservoir. Cleaned reservoir and tubing. Installed cutter grid and tested operation . All tested good, no water leaks present."
Steve C.
REFRIGERATOR KENMORE 795.51833.411 "Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor is on and all the fans. Removed the evaporator cover and found no frost build up. Unit will need a new compressor, uv drier, and access port. Will need 2 hrs to complete the repair and need AUTHO. Collected the deductible of $60. ; ordrng 1 CNOTE (2 HRS) and 1 CNOTE (AUTHO) and 1 RESEARCH (UV DRIER) and 1 TCA35911903 (COMPRESSOR ) and 1 TJ90SF8404 (ACCESS VALVE)"
Lou S.
MICROWAVE WHIRLPOOL WMH73521CS5 "arrived on site to inspect microwave showing open door code. Upon further inspection, I found that the unit door would not stay closed. I found that the bottom interlock was jammed and not allowing the door to stay shut. I removed the bottom interlock and checked ohms to the switch and it was open. I removed and replaced all three switches and both interlocks and tested the unit. The operated as designed. The venthood light was burnt out so I quoted the customer for the light bulb and she agreed to the purchase. I installed the light bulb and tested and the light bulb operated on all three brightness. Job completed."
Lou S.
MICROWAVE KITCHENAID KMBS104ESS02 "arrived on site to inspect microwave display not showing. Upon further inspection, I found that the display was missing some of the numbers. I removed the unit from the wall and removed the cover and control panel to expose the interior of the unit. I removed and replaced the UI controls and tested. The unit operated as designed. I put the unit back together and placed it back in the wall and tested again. Unit, again, operated as designed. Job completed."
Jerry C.
WASHER WHIRLPOOL WTW5000DW1 "WTW5000DW1 Arrived to inspect noise. I found the spin basket assembly out of round and causing excessive movement of the assembly. The basket will require replacement and the output shaft of the gear case may be bent, but cannot be determined without basket replacement. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W10752719 (basket)"
Jerry C.
RANGE WHIRLPOOL RF369LXPT0 "RF369LXPT0 Arrived to inspect no heat at LF. The element connectors were burnt and the receptacle was burned as well, requiring replacement of both. As a precaution, I am ordering the infinite switch. I advised the customer to not use the LF burner until the repair is completed.; ordrng 1 814399 (receptical,surf.unit) and 1 WP3149400 (switch-inf) and 1 WPW10259865 (elmnt-surf)"
Wesley P.
OVEN WHIRLPOOL WFG540H0ES1 Arrived on site and replaced hinges. Found unit temp operating properly. Catch in hinge has been corrected.
Jerry C.
WASHER MAYTAG MVWB835DW1 "MVWB835DW1 Arrived to inspect code and not spinning fully. F5E4 F8E1 were stored in memory. I calibrated and tested and found the hot water inlet plugged with debris. I removed the debris and tested. The valve could be heard operating, but water flow through the hot side was just a trickle. Office to order valve. No leaks observed during service. ; ordrng 1 W11165546 (VALVE )"
Leonardo C.
DISHWASHER KITCHENAID KDTM384ESS2 Arrived on site to test unit for upper tracks broken. Found tracks broken replaced tracks test unit and unit test good no leaks present at this time.
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and found unit operating with diffuser door open all the time. Temp of 22f top shelf in fridge. Replaced diffuser. No unit is operating as designed. All checks good. Advised customer on repair. No leaks.
Leonardo C.
DISHWASHER FRIGIDAIRE FDB4315LFC2 Arrived on site to replaced panel. Replaced panel test unit and unit workin correctly. Job complete no leaks present at this time.
Luis M.
REFRIGERATOR GE PSS25SGMDBS Arrived on site for door issue. Found freezer door not closing correctly. Removed bottom drawer adjusted drawer brackets reinstalled drawer tested door operation good freezer door closing and sealing correctly
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for faulty door seal. Removed fresh food door installed new door and nameplate. Checked door seal good customer never received air filter from purchase gave customer new air filter.
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for dripping at dispenser after awhile customer claims water will drip from dispenser water line. Removed unit disconnected water Lin erroneous valve found indents on water line removed damaged end of water Line reinstalled water Lin tested water dispenser no leaks from valve.
Clif L.
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site to diagnose an ice machine That is not producing ice. Tested unit and found Freon leak in evaporator causing damage to compressor as well. Also water level sensor does not check cut through diagnostics and may also need to be replaced. Parts for sale system would be covered under warranty but labor is expired and would need to be paid by homeowner. Homeowner does not wish to proceed with repairs at this time.
Steve C.
REFRIGERATOR GE TFX28PBDABB "Arrived on site for the unit is still not making ice. Found the water tube to the ice maker came off. Secured the water tube but also found the water line to the valve has a small leak and will require customer to replace. Advise she can purchase at local hardware store. Turned the water to the unit and called MS. Too, pictures of the damage. MS will contact the customer. ; saved tckt"
Wesley P.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site and replaced tub ring and basket.
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and was able to determine that the cut off valve at the house is clogged. Advised that plumber is needed. All else checks good. Unit is operating as designed.
Leonardo C.
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site to test unit for RF burner not igniting. Test unit and found bad ignitor. Ordering new ignitor W10854967 and rescheduled for Thursday 10/18. ; ordrng 1 W10854967 (IGNITOR )
Leonardo C.
DISHWASHER UNKNOWN DU1345XTVQ2 Arrive don site to test unit for not starting. Test u it and unit started right away. Unit washing and draining correctly. Could not duplicate problem at this time.
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for water leaking. Diagnosed clogged drain removed obstruction from drain water drained to compressor compartment correctly ran icemaker through a cycle water filled icemaker no leaks unit working as designed.
Wesley P.
DISHWASHER MAYTAG MDBH979AWS3 Arrived on site and found known problem of ribbon cable damage. Replaced panel. Unit is now operating as designed. All checks good. CS to document ribbon cable damage per CS.
Tyler B.
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "Arrived on site for slide replacement, R&R slide and tested good, no leaks on site."
Derek S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced the adapter tech per water leaking seal, also replaced evaporater cover and removed all ice off of evaporater per techline instructions, no water leak present at the time of service"
Derek S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced the adapter tech per water leaking seal, also replaced evaporater cover and removed all ice off of evaporater per techline instructions, no water leak present at the time of service"
Derek S.
DRYER AMANA NED4655EW1 "Arrived on site and replaced heater due to broken wire, replaced the panel due to dents causing mechanical issue, dryer and duct free of lint at he time of service."
Derek S.
DRYER AMANA NED4655EW1 "Arrived on site and replaced heater due to broken wire, replaced the panel due to dents causing mechanical issue, dryer and duct free of lint at he time of service."
Derek S.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and replaced the controls and harness due to unit intermittently not defrosting, temps checked good at the time of service, fresh food 37 and freezer -04, no water leak present at the time of service"
Derek S.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and replaced the controls and harness due to unit intermittently not defrosting, temps checked good at the time of service, fresh food 37 and freezer -04, no water leak present at the time of service"
Derek S.
REFRIGERATOR KITCHENAID KRFC704FPS "Arrived on site to check unit for not cooling in the fresh food, I found the fresh food evaporator is not defrosting heavy ice build up, will need to replace the control, evaporater cover, sensors, and add permagum to this drain tube liner, as well as defrost all ice. No water leak present at the time of service. Will need 2 hrs for repairCollected service fee 108.24Need permagum also Need permagum also Need permagum also . Need permagum also. Need permagum also. Need permagum also"
Derek S.
REFRIGERATOR KITCHENAID KRFC704FPS "Arrived on site to check unit for not cooling in the fresh food, I found the fresh food evaporator is not defrosting heavy ice build up, will need to replace the control, evaporater cover, sensors, and add permagum to this drain tube liner, as well as defrost all ice. No water leak present at the time of service. Will need 2 hrs for repairCollected service fee 108.24Need permagum also Need permagum also Need permagum also . Need permagum also. Need permagum also. Need permagum also"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to replace board and fan. Replaced both parts test unit and unit test good job complete.
Leonardo C.
RANGE GE JVX3300SJ1SS Arrived on site to test unit for fan not working. Found unit getting power but motor not coming on. Replaced motor test unit and u it test good job complete
Luis M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for broken wire on fill tube. Unable to install new fill tube assembly,fill tube damaged during installation. Unit will need new left side door and ordering ui Incase needed during removal of old ui; ordrng 1 LW11034290 (DOOR) and 1 W11212167 (UI)"
Jerry C.
WASHER WHIRLPOOL WTW8040DW0 "WTW8040DW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the stator, clutch and control and then calibrated the unit. I ran it through multiple automatic and manual tests and the unit operated as designed and did not trip the breaker. Operational test good, no leaks observed during service."
Wesley P.
DRYER MAYTAG MEDC465HW Arrived on site and found unit temp selector bad. Ordering temp selector to repair. Also ordering additional foot as one is broken. ; ordrng 1 W11025920 (feet-lvlng) and 1 WP3405156 (switch)
Paul R.
VENTHOOD KITCHENAID KVIB606DSS1 Arrived onsite for the vent hood with the fan turning on by itself. Ms stated that it is coming on when not cooking on the cooktop. Ms also stated the lights came on with the fan. I could not get the unit to repeat the issue. I made sure the auto sensor was set for an electric cooktop. I explained to me to turn the breaker off for 1 minute and then leave the unit on to see if it happens again. I explained that if it continues we would need to replace the main control. The unit is working as designed at this time. Call complete. The customer paid VH100
Leonardo C.
OVEN WHIRLPOOL WFG505M0BB2 Arrived on site to replace valve. Replaced valve test unit and unit test good. Oven heating to 350 job complete no leaks present at this time.
Brandon C.
WASHER MAYTAG MHWE450WW01 "Arrived on site for part hanger, I replaced the motor control board, unit tested good."
Brandon C.
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 "Arrived on site for customer complaint of no ice production, I put unit into diagnostic mode, ran all tested on ice maker, water valve, and heater, unit tested good. Instructed customer about water filters and how they effect water pressure. No leaks at time of service"
Brandon C.
REFRIGERATOR GE PWE23KSDSS "Arrived on site for customer complaint of freezer door handle coming off. I tightened the handle down, unit tested good."
Paul R.
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for the dryer with a no heat condition. I found the thermal cut off open. I installed a thermal cut off kit and tested the dryer. The dryer is working as designed with the vent disconnected but with it connected the temp stays idle. I also found a lot of moisture in the flex vent. This all indicates the house vent is completely restricted. I advised ms to not use the dryer until the house vent has been cleaned. I advised ms to call Vent Wizard to clean the vent. I explained to ms that if the dryer is used with the vent in the condition it is in now, she will blow the thermal cut off I replaced. Call complete."
Steve C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for the unit light is very dim. Tested the unit and found the freezer led light is out and causing the rest of the lights to dim. Replaced the freezer led light and tested the unit. Unit works properly and all water connections were dry at the time of service.
Arthur B.
RANGE WHIRLPOOL WFC150M0EB0 Arrived onsite. Customer advised unit is working and no work is to be done. Customer phone is turned off at this time.
Kevin B.
OVEN KITCHENAID KODE300ESS02 "Arrived on site and replaced console and sensor from previous visit, confirmed lower oven broiler is heating. Job complete."
Paul R.
REFRIGERATOR KITCHENAID KSSS48QJX00 Arrived onsite for the refrigerator that is not cooling in either compartment. I found the sealed system components all running and the unit barely cooler than room temp. I found a ball of ice built up on the evaporator right where the capillary tube is soldered in. This is a sign of a leak or a restriction. The unit has the original sealed system parts in it so more than likely it’s a leak due to age. .; ordrng 1 4388575 (EVAPORATOR) and 1 876765 (TUBE-KIT) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10309995 (COMPRESSOR) and 1 WP2003003 (EXCHANGER) and 1 WP2004545 (HEATER-PAN) and 1 WPW10143759 (DRIER-UV)
Brandon C.
WASHER MAYTAG MAV6300AWW "Arrived on site for customer complaint of loud noise issue, found noise coming from brake, ordering brake parts. ; ordrng 1 WP35-6714 (brake roto) and 1 WP21001910 (spring- br) and 1 WP35-6918 (stator- br)"
Paul R.
DRYER WHIRLPOOL LG6801XSW0 "Arrived onsite for the dryer making a burning smell. I found the unit full of lent in the chassis and on the burner causing the issue and the inside of the cabinet needs to be cleaned to fix the issue. The swell was coming from the lint build up on the burner tube (See attached pics in SDQP). I found the dryer not shutting off due to a bad door switch. I found the plastic pull handle broken on the lint screen due to use and age. The switch and screen,need to be replaced to complete service. Ordering W10820036 SWITCH-LID & 339392V SCREEN. RS for Mon 10/22 with job 202032.; ordrng 1 339392V (SCREEN) and 1 W10820036 (SWITCH-LID)"
Scott M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for ice maker making too much ice . Found ice over filling container . IM aid not acknowledging when ice bin is full. Replaced IM . Ran harvest and bail arm is properly raising and lowering . No water leaks detected at time of service . Job complete .
Leonardo C.
OVEN WHIRLPOOL WFE320M0EB1 Arrived on site to install screws. Installed screws test unit and unit test good. Job complete
Scott M.
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site for dispenser issues . Found the top part of dispenser cracked . Replaced dispenser. Ran test cycle all checked good . Nomwater leaks detected at time of service . Job complete .
Dona W.
MICROWAVE GE JVM1870SF001 "Arrived on site for no operation, control does light up when pressing start to begin cycle unit does not start. Tested interlock switch upper switch is not showing door is in closed position. Found latch body is no longer holding switch tightly in place either. Also found inner door with piece missing. Unit will need door switches, latch body and door. Door is showing as not in stock expart. Office will need to contact ahs for expart on door Unit is left unplugged. Will need autho if door is found. Ordering CNOTE door expart and CNOTE autho ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (EXPART DOOR) and 1 WB06X10289 (latch body) and 1 WB24X10069 (switch-micro) and 1 WB24X829 (switch,door sense) and 1 WB24X830 (sw-monitor) and 1 WB56X10344 (door asm)"
Paul R.
REFRIGERATOR GE GSH25JGDDWW "Arrived onsite for the refrigerator not making ice. I found the unit making plenty of ice but not dispensing ice. I found the auger motor defective. I found the lower refrigerator drawer rails broken due to normal wear and age. Ordering WR60X10258 REFRIGERATOR DISPENSER ICE CRUSHER MOTOR & WR72X239 FRIDGE DRAWER RAIL SLIDE - LEFT, WR72X240 FRIDGE CRISPER DRAWER SLIDE RAIL -RIGHT, WR72X242 SLIDE ASM RH & WR72X241 SLIDE ASM LH. RS for Mon 10/22.; ordrng 1 WR60X10258 (REFRIGERATOR DISPENSER ICE CRUSHER MOTOR) and 1 WR72X239 (FRIDGE DRAWER RAIL SLIDE - LEFT) and 1 WR72X240 (FRIDGE CRISPER DRAWER SLIDE RAIL -RIGHT) and 1 WR72X241 (SLIDE ASM LH) and 1 WR72X242 (SLIDE ASM RH)"
Robert J.
WASHER WHIRLPOOL WTW6800WW1 Arrived on job to replace bearing. Nut on bottom of shaft too badly rusted unable to remove will need to replace tub as well. Office to schedule. ; ordrng 1 CNOTE (AUTHO ) and 1 W10193886 (tub outer)
Luis M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for moisture on gasket and middle divider. Found moisture on bottom of freezer door gasket and middle divider. Disconnected condenser fan,found divider warming up. Added adhesive to gaps on middle divider, reconnected fan motor,restricted air flow on compressor cover to allow utter loop to warm up and prevent moisture on middle divider."
Clif L.
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site to diagnose a microwave that is not heating all the time. Tested unit and found open and close error and door switches slow to react. Replaced all three switches and both interlocks to correct issue. Found all is functioning properly at this time.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site and found no ice production, ran test 57 and icemaker is operating properly. Ran test 45 and it filled with water, ran test 15 and level sensor is running correctly. Found fresh food evaporator is frosted over, Attached one picture. Refrigerator will need to be defrosted for at least 36 hours to remove ice, customer read and signed deFrost document. No water leaks from connections at time of service.; ordrng 1 DEFROST"
Kevin B.
WASHER MAYTAG MHW3505FW1 "***Get pick up model and serial number, it did not save.*** arrived on site and found control panel is randomly beeping and turning off and on. Will need to bring back a new one and have harness and control board on hand to ensure repair on next visit. No water leaks from connections at time of service; ordrng 1 W10911040 (panel-cntl) and 1 W11201284 (CONTROL BOARD) and 1 WPW10442440 (harns-wire)"
Kevin B.
DRYER AMANA NED4655EW1 "Arrived on site and found door switch is broken when door switches held down dryer will run properly. Switch will need to be replaced in order to correct issue, no lint found in dryer.; ordrng 1 WPW10237959 (switch-dor)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and found no ice production, ran test 57 and icemaker is operating properly. Found fresh food evaporator is frosted over, Attached one picture. Refrigerator will need to be defrosted for at least 36 hours to remove ice, customer read and signed deFrost document. No water leaks from connections at time of service; ordrng 1 NEEDS DEFROST"
Scott M.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for no ice . Found fill tube choked with solid ice . Found water has been backing up between the cabniet and insulation . Also looks like waters been building up and leaking down one of the refridgerent lines . Tried to call tech line but was told to call back later . Did replace valve before noticing water build up. . Will need to document with tech line ; ordrng 1 CNOTES
Kevin B.
DISHWASHER GE GSD2100VWW "Arrived on site and inspected dishwasher and found motor is engaging during drain cycle and solenoid is activating but no water is leaving dishwasher. Water can be removed the drain hose with a shop vac attached, remove spray arm and could not find filter ball. Will order a new one and have a motor assembly on hand if needed. No water leaks from connections at time of service.; ordrng 1 WD12X10244 (base spray arm) and 1 WD12X10408 (filter ball) and 1 WD22X10054 (spray arm weld) and 1 WD26X10051 (mechanism s/s asm)"
Scott M.
WASHER MAYTAG MHW5500FW1 "Arrived on site for washer not finishing load. Ran diagnostics got f7-e8 ,f7-e9. Can barley turn drum bye hand . Bearing has failed . Ordering tub , rotor , stator . 2 man , 2 hr . Nonwater leaks detected . Call customer to set return .; ordrng 1 TWOHRS and 1 TWOMAN and 1 W10901175 (TUB OUTER ) and 1 WPW10544980 (rotor)"
Scott M.
DRYER WHIRLPOOL WED7500GC0 "Arrived on site ,replaced catch ,panel,and both hinges . Door still not closing properly . Ordering inner and outer door . No lint build up . Please call to set up return visit .; ordrng 1 W11124278 (OUTER DOOR ) and 1 W11126813 (INNER DOOR )"
Scott M.
WASHER GE GCWN5050M1WS Arrived on site for washer leaking . Found water valve is cracked . Ordering valve . Return 10/23. All other hoses look good . Water is turned off .; ordrng 1 WH13X10037 (valve triple water)
Scott M.
WASHER WHIRLPOOL MVWX655DW1 Arrived on site for rust getting on clothes. Used water test strips . Quick pics of test strips . Water is very hard . Will need to call tech line . No water leaks detected .; O-emld tckt
Luis M.
REFRIGERATOR WHIRLPOOL KBFS20EVMS13 "Arrived on site for ice yield up in freezer and moisture in fresh food. Found gap at bottom of freezer door sealing causing warm air to enter freezer,found large tear in fresh food door seal. Will need to replace gaskets and add sealer around damper and water line tubing on return visit. ordrng 1 LMON,Y and 2 W10571956 (FF DOOR SEAL)s and 1 W10571967 (FREEZER SEAL)"
Wesley P.
WASHER MAYTAG MVWB765FW Arrived on site for complaint of washer agitator catching clothes. Ordering agitator due to un even mold. All else checks good. No error codes. Monday 22Nd after 9:30WP only. Senior citizen request. ; ordrng 1 CNOTES and 1 W10882734 (agitator)
Wesley P.
DISHWASHER WHIRLPOOL DU915PWPB0 "Arrived onsite and ordering manifold do to broken plastic and not staying in place. All other functions working properly. Advised customer on findings. Requested m9nday 22.; ordrng 1 3400919 (covr-screw) and 1 8268845 (manifold,sprayarm)"
Chase S.
REFRIGERATOR GE BSS25JFRFWW BSS25JFRFWW Arrived on site. Checked refrigerator for not cooling at all. Found compressor not running. Inspected start device and found it had internally shorted and burned in a hole in the outside cover. Replaced start device and found no voltage being sent from main control. Inspected main control and found backside of relay caused burnt spot on control. Replaced control and turned unit on. Compressor and all fans are running. Cleaned condenser coil. No water leaks present at time of service. Advised customer wait min of 12 hours before adding food to refrigerator. Job complete
Lou S.
REFRIGERATOR KITCHENAID KBLC36FTS00 "arrived one site to inspect refrigerator freezer not cooling properly and control flashing. Upon arrival, the customer advised that the previous tech did not find anything wrong with the unit other than the FC door rails dragging and they greased them. The customer advised that the unit was operating fine when the previous tech was last here. The customer advised that the unit control settings were at factory settings of 0/37 degrees. Upon further inspection, using my thermalcouple, I placed my thermal lead at the bottom of the FC section and my reading was 23.2 on a control setting of 30. Using the same method, I tested the RC section by placing my thermal lead under the crisper and my reading was 37.2 on a setting of 44. When I opened the RC door to remove my lead I noticed the control had reset itself to 20 degrees in the FC section. By my readings, it appears/feels like the RC section is cooling properly. Per service pointer W10802724C, it says
Chase S.
WASHER KITCHENAID KUDI01DLBL6 KUDI01DLBL6 Arrived on site. Checked dishwasher for loud operation. Found chopper assembly blade grinding on screen. Removed all debris and refit blade onto assembly. Reassembled and tested unit multiple times. All sounds and functions check good. No water leaks present from dishwasher after repairs. Informed customer that depending on water temperature and amounts of soil the time display is estimated and will show at some point.
Luis M.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for damaged freezer door. Found large dents on bottom of freezer door panel. Removed damaged door,installed new freezer door and nameplate checked door seal good."
Kevin B.
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site and found customer is experiencing top drawer in freezer intermittently does not close properly and keeps freezer door open resulting in frost buildup. I will need to bring back both brackets for upper drawer and drawer itself. No water leaks from connections at time of service, After replacement of parts if no noticeable change has been made tech line will need to be called to document the issue. ; ordrng 1 WPW10284684 (bracket) and 1 WPW10284685 (bracket) and 1 WPW10348238 (basket-fzr)"
Luis M.
ICE MACHINE KITCHENAID KUIC18NNTS2 "Arrived on site for no ice. Plugged unit on no lights unit not powered on disconnected icemachine from drain pump plugged main unit to outlet unit powered on ran diagnostics found failed recirculating pump,wires corroded. Diagnosed unit will need external drain pump and recirculating pump. Slight chance unit will need harness will order harness also Incase needed. Customer will call back if they approve repair. Charged service call fee."
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed faulty icemaker. Installed new icemaker powered unit on icemaker ran through a cycled and filled with water unit working as designed.
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water issue. Found water on liner and fresh food door liner. Checked door seal good,added adhesive around gaps between liner and cabinet. Water appears to be air entering around liner causing water droplets on liner. Checked door seals good."
Wesley P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and found unit with f7 e1 error. Reset unit. Now unit heats properly and is operating as designed. No one error codes. No leaks.
Lou S.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the control damper and jazz control ad tested the unit. The damper operated immediately upon replacing it and was very quiet as expected. The unit began to cool as designed with no water leaks observed during service. Job completed.
Steve C.
DISHWASHER FRIGIDAIRE FFBD2406NB7B Arrived on site for the unit will not start. Tested unit and found when pressing start nothing happens. Disassembled the unit and found the connection to the doorlatch is loose. Secured the connection and tested the unit. Unit works properly and all water connections were dry at the time of service. Only charge the customer for the service fee.
Steve C.
OVEN JENN-AIR W132B Arrived on site to replace the bake element due to not heating. Replaced the part and tested the unit. Unit works properly and job complete.
Steve C.
WASHER MAYTAG MVWX655DW1 Arrived on site for the unit wash plate is loose. Tested the unit and found the splines on the wash plate is stripped. Replaced the wash plate and tested the unit. Unit works properly and all water connections were dry at the time of service.
Leonardo C.
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for f2e1 error code shorted key pad. Replaced console test unit and unit test good job complete no error codes
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ ordrng unknown/fan blade and unknown/fan motor (by MS)
Leonardo C.
RANGE JENN-AIR JGRP430WP02 Arrived on site to test unit for unit under temp by 40 degrees. Replaced sensor test unit and unit test good average temp is 354 at 350 job complete.
Leonardo C.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to replace tube feed. Replaced tube feed test unit and unit test good job complete no leaks present at this time
James C.
REFRIGERATOR AMANA AFI2538AEW Arrived on site and tested operation. Found dispenser intermittently working. Inspected and found switch failing. Installed new chute assembly and tested. Unit working properly and all water connections dry at time of service. Job complete
James C.
REFRIGERATOR UNKNOWN HA10TG31SW Arrived on site and tested operation. Found fans running and unit began to cool but the start device tripped. Installed new start device and same issue. Unit has r600a and we do not have to equipment to install sealed system in this unit. Job complete
Tyler B.
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived site for no apparent ce, found ice maker not fully plugged in. Reconnected and tested good, no leaks on site"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previous diagnosed. Added gasket and adjusted FC door. Checked door seal and tested door operation. All tested good, no water leaks present."
Tyler B.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for manifold and knob replacement, R&R knobs and manifold tested good, no gas leaks on site"
Tyler B.
WASHER MAYTAG MVWX655DW1 "Arrived on site for cam and actuator install, R&R actuator and cam and stested good no noise or leaks"
Joseph C.
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site for “not cooling” complaint. Inspected unit and found no frost on element. Found minimal amperage to compressor at minimum. Ordering new compressor, evaporator, drier and access valve. Will need sealed system tech and two hours for call. Office to set return schedule, due to request for sealed system tech and for two hour call.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator)"
Tyler B.
DRYER WHIRLPOOL WED9200SQ1 "Arrived on site for unit running more time, found unit working as designed, heat in range, advised customer on load size and how sensor functions. 2 unit discount"
Paul R.
MICROWAVE GE PEB2060SM2SS "Arrived onsite for the microwave that shows different things in the display when it’s running and stops sometimes. I found the display on the main control completely lighting up and the mag humming bad when this happens. This could be caused by the mag seal leaking RF waves but both units could possibly be defective.Need to get authorization to replace the main control and the mag to complete service but will leak test the mag to see if it’s the only part that might be needed on the return visit. Ordering C-NOTES, WB27X10966 DISCONTINUED (CONTROL) & WB27X26081 MAGNETRON.; ordrng 1 C-NOTES (NEEDS PARTS RESEARCH - PARTS AUTHORIZATION AND THE OFFICE WILL NEED TO RS THE RETURN VISIT.) and 1 WB27X10966 (DISCONTINUED (CONTROL)) and 1 WB27X26081 (MAGNETRON)"
Paul R.
DISHWASHER KITCHENAID KUDD01DPPA0 Arrived onsite for the dish drawer with the lower drawer no starting. I found the rotor gummed up with debris because the customer does not use the unit often enough keeping it from running. I cleared the debris and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Jonathan S.
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for dishwasher leaving white film. Performed diagnostics mode, no error codes. Found Wash motor not activating. Tested voltage to sump and found within range. Tested at motor and found bad connection at motor. Adjusted connector and tested, working as designed. Tested amperage to heater and found within range. Spoke with customer on on white film and possible causes. All tested good, no water leaks present."
Jonathan S.
OVEN WHIRLPOOL WODA7EC0HZ01 Arrived on site for oven bottom door not closing correctly. Inspected door hinges and found left hinge broken and not allowing door to close. Removed door and replaced lower left hing. Installed door and tested opening and closing. Tested all other operations. All tested good.
Jerry C.
REFRIGERATOR GE GS522JETAWW "GS522JETAWW Arrived to inspect leaking. Found the actual issue was the valve that did not dispense. Replaced the valve and checked for proper water flow. No leaks observed during the inspection. Advised the customer power cord was damaged and needed to be repaired, the customer will correct the issue. "
Joseph C.
DISHWASHER GE GSD2000J01WW "Arrived on site for “unit leaking and not draining” complaint. Per my previous diagnosis, removed and replaced sump/motor assembly, clamps, drain hose and tested unit. Unit is performing as designed. No leaks detected, at time of service. Mounting screws were missing, due to being removed by customer. Customer needs to install mounting screws."
Joseph C.
RANGE GE JB640DR5BB "Arrived on site for “oven smoking while oven on” complaint. Inspected unit and found terminal block melted, at Black power wire. Removed and replaced terminal block. Tested unit. Unit is performing as designed."
Joseph C.
MICROWAVE KITCHENAID KMHS120ESS4 Arrived on site for “microwave door open error and light stays on” complaint. Inspected unit and found interlocks and switches faulty. Removed and replaced door switches and interlocks. Tested unit. Unit is performing as designed.
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for the refrigerator that is leaking water on the ground. Ms stated the last time we were out we gave her an estimate and we didn’t charge just to come out. I called the office and explained all of this to MS.
Joseph C.
REFRIGERATOR GE PFCS1NJXBSS "Arrived on site for “no cool” complaint. Inspected unit and found inverter faulty. Removed and replaced inverter. Unit is performing as designed. No leaks detected, at time of service."
Jerry C.
DISHWASHER WHIRLPOOL WDT750SAHW0 "WDT750SAHW0 Arrived to inspect drying issues. I found no stored error codes and all functions were present within service test mode. I found the rinse agent dispenser was over-dispensing greatly and I removed and prefaced the dispenser. I advised the customer of the correct type and amount of rinse agent and they were already using the correct amount of detergent and purging cold,d from the hot water supply. Operational test good, no leaks observed during service."
Tyler B.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for screeching washer,found noise coming from GEARCASE, ordering GEARCASE and clutch no leaks on site ; ordrng 1 W10754448 (clutch) and 1 W10811956 (gearcase)"
Jerry C.
REFRIGERATOR KENMORE 253.7041341 "253.70413411 A arrive to inspect cooling issues. Found ice on the evaporator and remove it. FC door would not close completely and adjusted to correct it. Removed debris from condenser and tested. Operational test. No leaks observed. ."
Steve C.
REFRIGERATOR GE GTH21KBXABB Arrived on site for the unit is not cooling properly in fresh food section. Tested the unit and found the evaporator fan motor will not turn on and will rotate manually. Replaced the evaporator motor and tested the unit. Unit works properly and no water connections to the unit.
James C.
REFRIGERATOR WHIRLPOOL GD5DHAXVY00 Arrived on site and tested operation. Found start device clicking on and off. Removed and tested winding of compressor and found to be good. Installed new start device and capacitor from compressor kit. Unit now cooling properly and all water connections dry at time of service. Job complete ; ordrng 1 WP2304884 (start-dev) and 1 WPW10662129 (capacitor)
Steve C.
OVEN WHIRLPOOL RBD305PRS00 Arrived on site to replace the lower oven broil element due to being broken. Replaced the broil element and tested the unit. Unit works properly and job complete.
Tyler B.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site for filter not coming out, got filter out and installed customer upload filter, tested good with no leaks"
Steve C.
DRYER MAYTAG MEDC215EW1 Arrived on site for the unit is getting clothes stuck inside the vent. Customer advise on the venting inside the drum clothes get stuck. Tested the unit and found the seal is coming off the drum. Disassembled the unit and secured the seal. Tested the unit and unit works properly. Advise customer to clean air vents every six months.
Paul R.
OVEN WHIRLPOOL WOD51EC0AS05 Arrived onsite for the oven that the control panel just goes blank. I found the control panel just shutting down and then turning back on with voltage to it all the time. I replaced the UI and tested the unit. The unit is working as designed. Call complete.
Paul R.
DRYER WHIRLPOOL WET4024HW0 "Arrived onsite for the laundry center with the dryer not working. I found L2 on the plug bent over, almaost touching L1 and not going in the wall outlet. I straightened the L2 prong out on the plug and plugged it into the receptacle. I tested the unit and it is working as designed. Call complete."
Steve C.
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site to replace the heater and sump and motor due to unit not heating and not washing. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Arthur B.
RANGE WHIRLPOOL RF366PXGW0 "Arrived onsite for customer complaint of oven getting too hot and throwing error code F3E2 (Oven Over Temp). Found control board melted. Unit will need new control,sensor and knob to complete repair. Found both knob and control is no longer available. AHS will be in contact regarding how to proceed.; ordrng 1 3196967 (CONTROL BLACK) and 1 8053351 (knob,timer (blk)) and 1 WP8053344 (sensor)"
Steve C.
DRYER WHIRLPOOL WED7500GC0 Arrived on site for the unit is leaking water. Tested the unit and no water lines connected to the unit. Found excessive lint build up in the vent chute. Found the vent to the house is clogged and causing the moisture not to vent. Advise customer to have the landlord to get a dryer vent cleaning crew to clean the air vents. Unit works properly and advise customer to clean air vents every six months.
Jerry C.
DRYER SAMSUNG DV48J7700EW/A2 "DV48J7700EW/A2 Arrived to inspect noise and burning odor. I found the idler pulley had failed and when the assembly snapped down, it likely jarred debris which caused the odor. I removed and replaced the idler assembly and tested. Operational test good, lint removed and no leaks observed during service. "
James C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. Found leak at sump seal near front side. Removed sump and found seal damaged. Installed new sump and tested. Unit working properly and all water connections dry at time of service. Job complete
Jerry C.
REFRIGERATOR GE PSHS6TGX "PSHS6TGX Arrived to instal previously ordered part. I removed and replaced the faulty ice maker and the replacement completed initial cycle. Operational test good, no leaks observed during service."
James C.
ICE MACHINE WHIRLPOOL GI15NDXZS1 Arrived on site and tested operation. Found unit fills with water and begins cycle. Found when compressor running the condenser fan was not coming on. Found proper voltage to motor. Installed new fan motor and tested. Unit working properly and all water connections dry at time of service. Job complete
Arthur B.
WASHER WHIRLPOOL WTW4955HW0 Arrived onsite for customer complaint of top load washer not completing cycles. Found wash tub bounces around within cabinet. Found suspension to be warn. Ordering suspension. Found suspension is a PSP item. R/S for next Monday 10/22. All water connections were dry at time of service.; ordrng 1 W11217817 (SUSPENSION)
James C.
DISHWASHER IKEA IUD7555DS0 Arrived on site and tested operation. Found unit fills and drains but sump not working. Installed new sump and tested. Unit working properly and all water connections dry at time of service. Job complete
Arthur B.
WASHER MAYTAG LAT9206AAE Arrived onsite for customer complaint of top load washer making loud grinding noise and not agitating. Tested unit and found clutch will not engage to agitate. Also could hear transmission grinding. Unit will need new transmission and clutch to complete repair. Customer advised he will purchase new unit. . All water connections were dry at time of service.
Kevin B.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and found latch is not operating. After replacing lunch ran a diagnostic cycle and a calibration cycle and all function has returned to washer. No water leaks from connections at time of service, job complete"
Lou S.
VENTHOOD KITCHENAID KVUB606DSS3 "arrived on site to inspect scratches nameplate. Upon further inspection, I found a few small scratches on the nameplate that could not be buffed out. Using my heat gun, I heated the nameplate to loosen the sticky on the back and removed the old nameplate and placed the new one on the unit. Job completed. No one available to sign for receipt."
Lou S.
RANGE WHIRLPOOL WOD77EC0HS00 "arrived on site to inspect range door hinge locked up. Upon further inspection, I found that the double oven top oven door had been removed and the left hinge was not secured before doing so and it locked up. Being as I was not provided with a hinge for prescreened, using my channel locks and towel (to protect door/countertop) I was able to pull the hinge out far enough to secure the lock on it and re-install the oven door. I tested the unit and it operated as designed. Job completed."
Robert J.
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on job to replace thermistors fan motor and control. Replaced all parts and checked heater. No leaks detected at time of service. Job complete
Jonathan S.
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for front right and front left burners intermittently lighting. Performed diagnostics and tested both burners. Inspected burner plate and found slightly warped and allowing gas to escape. Tested valves. Will return with burner plates, valves and orifice holders assembly. Schedule return for Friday. Customer requested AM for return.; ordrng 1 SEENOTE (REQ AM) and 1 W11197500 (ORIFICE HOLDER) and 1 W11234417 (FRONT RIGHT BURNER) and 1 WPW10183375 (PLATES) and 2 WPW10279615 (VALVES LF/FR)s"
Arthur B.
DRYER MAYTAG MEDB835DC4 Arrived onsite. Customer advised unit has been exchanged by Home Depot. No services performed.
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for customer complaint of icemaker on french door refrigerator leaking and continuously makes ice. Found icemaker arm broken at icemaker. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Arthur B.
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 Arrived onsite for customer complaint of SxS refrigerator getting hot to touch and not dispensing ice. Advised customer that unit has warmer to prevent condensation. Removed from UI and found switch bracket broken not making contact to switch. Removed and replaced bracket. Reassembled. Tested unit. Ice now dispenses as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
RANGE WHIRLPOOL RF368LXPT2 Arrived onsite for freestanding range not powering on. Removed back cover and found terminal block shorted to cover. Removed melted terminal block and installed new replacement. Secured power cord. Reassembled. Tested unit. Unit powers on as intended. Oven and stove both work as intended. No other issues found.
Lou S.
WASHER MAYTAG MVWC565FW0 ALSO.
Leonardo C.
DISHWASHER WHIRLPOOL KUDW02FRSS1 Arrived on site to test unit for no power. Test unit and found unit getting 120v. Test bi metal and found bad bi metal. Ran unit and unit filled with water and wash motor cane on and unit drained correctly no leaks present at this time.
Lou S.
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to inspect microwave fan coming on randomly. Upon further inspection, the customer advised that the unit fan came on when they weren’t using the range/oven and had not put anything in the microwave. Also, the interior light is flickering when the door opens. I could not get the fan to come on randomly, but when I opened the unit door, the light flickered a lot. I removed and replaced all three switches and both interlocks and tested the unit. The unit operated as designed. Using my multimeter, I verified ohms to the cavity thermistor located behind the main control. I explained to the customer that the fan will come on if they are using the range or if the unit gets too hot. Job completed."
Leonardo C.
VENTHOOD WHIRLPOOL GXW7336DXS1 Arrived on site to replaced switch pb. Replaced pb test unit and unit still not working. Called techline and techline said it was a installation issue wires connected backwards. Customer was not home to verify move in day. Advised customer to call builder to get issue fixed job complete
Clif L.
MICROWAVE MAYTAG MMV4205DS1 "diode, magnetron tstat, and upper grill. grilli s cracked, and other parts maybe failing while heating and cannot be tested. all parts and compoennts previously listed will need to be replaced along with transformer to ensure repair is complete., ordrng W10668273/thrmst-fix, W10701697/grill-vent, W10818686/magnetron and WPW10575765/diode (by MS)"
Jonathan S.
DRYER MAYTAG MEDB755DW2 "Arrived on site for dryer not heating. Performed diagnostics mode and found error code F4-E4 losing L2 voltage. Tested voltage to dryer and found within range. Gained access to element and fuses. Found thermal cutoff fuse opened. Removed failed fuse and installed new. Performed temperature test and recommend to have dryer vent cleaned. All else checks good, no water leaks present from steamer."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for refrigerator not making ice. Performed diagnostics and cycled ice maker. Found inlet valve not activating. Gained access to inlet valve and found terminal connector disconnected. Connected terminal and tested ice maker cycle. All tested good, no water leaks present."
Jerry C.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived to inspect temperature. I set the unit to 350 and started. The unit claimed preheat at 338 and climbed to 357. 315, 389. I advised the customer on allowing the unit to fully preheat after pressing start (30 minutes) and using standard preheat mode vs rapid preheat mode. The door required adjustment to prevent rubbing. Operational test good."
Jerry C.
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 "KFIV29PCMS01 Arrived to inspect ice. I found the fc floor covered with a sheet of ice. The rc floor was filled with water and some ice near the evaporator. On prior service the drain tube was sealed, but I found the drain tube actually had a restriction. I removed the restriction, but due to internal deposits, I replaced the drain tube. I re-sealed it on the rc evap side and tested. I removed all remaining ice and water and re-leveled and squared the chassis. Operational test good, no leaks observed during service."
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS Call customer to let them know I was on my way and customer cancelled call.
Lou S.
COOKTOP WHIRLPOOL WCG97US6DS00 "arrived on site to inspect cooktop missing burner heads, caps and knobs. Upon arrival, I found that all of the burner heads, caps and knobs were missing. I installed all burner heads, caps, and knobs. I turned the gas on to the unit and tested and the unit operated as designed. I turned the gas back off like I found it. No gas leaks detected during service, job completed."
Robert J.
WASHER WHIRLPOOL MVWX655DW1 Arrived on job for complaints of noise in wash and spin mode. Squeak noise. Seal from tub to gearcase making noise. The seal is only available with the gearcase. Quote customer $262.58 for gearcase . Customer will contact Whirlpool
Luis M.
REFRIGERATOR MAYTAG MFX2571XEM2 "Arrived on site for no ice issue. Found icemaker not shutting off causing fill tube to freeze,due to fill tube freezing plastic on tub split unit will need icemaker and fill tube. Return apt set for Thursday 10/18; ordrng 1 67006317 (FILL TUBE) and 1 W10882923 (ICEMAKER)"
Robert J.
DISHWASHER WHIRLPOOL WDF520PADM0 Arrived on job to replace control. After replacement test washer and lights turn on and off correctly
Clif L.
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on site to replace condenser motor, compressor, evaporator, and water valve for ice machine. Replaced all parts and tested unit. Found all is functioning properly at this time."
Kevin B.
WASHER WHIRLPOOL WTW4616FW2 arrived on site and found a large hole in the bottom of the tub. Took pictures. Missing plastic is still under machine spoke with trade care and techline and they Recommended attempting to repair washer. SR7723197930 ; ordrng 1 2TECHNICIANS and 1 W10371566 (tub) and 1 W10899966 (tub to pump hose) and 1 W11244231 (DRAIN HOSE)
Robert J.
WASHER MAYTAG MVWX700XL2 Arrived on job for complaints of not finishing cycle. 120v to drain pump but not working. Replaced pump and test. Operation normal and no leaks.
Wesley P.
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site and repaired unit with sump and motor. All checks good. Unit is now operating as designed.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for refrigerator bottom ice maker not making ice. Measured temperature in FC at 2° in RC at 39° and ice container at 16°. Cycled ice maker and found no water going to ice maker. Tested water heater resistance and found within range. Tested DC voltage and found 14 volts, within range. Tested voltage at valve and found getting 120 and solenoid not opening. Will need to replace valve. Schedule for Thursday. Customer wants a new unit and is not happy with current one due to service history. On return will need to contact tech support and get an SR#.; ordrng 1 SEESTICKYNOTE (SEE S NOTE) and 1 W11129435 (VALVE)"
Wesley P.
MICROWAVE WHIRLPOOL WMH32519FB0 Arrived on site and replaced humidity sensor. No unit operates as designed. All checks good. Advised customer on repair.
Wesley P.
DRYER WHIRLPOOL WED7000DW2 Arrived on site and found unit not operating fuse to half voltage at wall. Advised that electrical work is need to for proper dryer function. Dryer checks good.
Arthur B.
MICROWAVE HOTPOINT RVM1435BK01 Arrived onsite for customer complaint of OTR microwave turntable not moving but heating. Tested unit and found turntable motor seized. Unit will need new turntable motor. Next available is Monday 10/22. R/S for that date. No other issues found.; ordrng 1 WB26X10168 (range drive motor)
Wesley P.
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site and was imformed that unit had been serviced 4 visits by other company. found unit with both water level errors in diagnostics. Replaced switch. Tested unit Sr 7723201520 techline Advised replacement of control and UI together. Also found cold valve 1 not activating. Installed valve to repair. Advised customer on findings. And repair. Customer will call in again if more problems. But otherwise valve corrected issue.
Luis M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for refrigerant leak in system. Replaced evaporator installed a uv drier . Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Luis M.
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site for leaking issue found water leaking from gasket adjusted door changed humidity setting checked door seal good
Robert J.
WASHER MAYTAG MAV2755AWW Arrived on job for complaints of not finishing cycle. Gearcase bad not disengaging from agitation during spin. Will need gearcase and cam. Customer would like a Saturday appointment.; ordrng 1 12002213 (cam pulley kit) and 1 35-6615 (ht trans s) and 1 WP21002026 (snubber)
Clif L.
REFRIGERATOR JENN-AIR JS48PPDBDA Arrived on site to diagnose a refrigerator that is not cooling. Tested unit found compressor control not sending power to compressor. Control will need to be replaced to complete repairs. Return date is set for 10/22/18 per homeowners request.compressor control (273.46+tax)Svc/Lbr (239.99+tax)
Kevin B.
DISHWASHER KITCHENAID KDPE234GPS "Arrived on site and found dispenser is broken, after correcting dispenser ran a diagnostic cycle and all function has returned. No water leaks from connections at time of service, job complete."
Kevin B.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and found stand pipe is not draining water, recommended the customer consult a plumber to correct issue. Also found Cam is making noise during operation. After replacing noise has stopped, no water leaks from connections at time of service, job complete."
Kevin B.
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site and inspected washing machine and sound one of the wires to the drain pump harness has broken, took one picture. Corrected wire and removed all water from washer drain pump is operating properly now. Ran a diagnostic cycle and all function has returned. No water leaks from connections at time of service, job complete."
Jonathan S.
DRYER GE GTDP280GD4WW "Arrived on site to install previous diagnosed part. Gained access to rotary switch, removed failed switch and installed new. Added screw to lid top. Tested unit and all tested good."
Robert J.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 Arrived on job to replace bucket. After replacement of bucket test operation. No leaks detected at time of service. Job complete.
Clif L.
WASHER AMANA NTW4516FW2 Arrived on site to diagnose a washer that is making unusual noises during cycle. Tested unit and found Cam assembly and main pulley not operating properly causing unusual noise. Replaced Cam assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
RANGE KITCHENAID KSGG700ESS1 Arrived on site to diagnose a range that is not igniting right rear burner. Found right rear burner Ignitor not mounted properly and not secure to burner base. Remounted ignitor to proper position and tested unit. Found all is functioning properly at this time.
Clif L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to diagnose a refrigerator with a dented bottom. Found front of refrigerator pulled out abnormally and metal dented and misshaped. Office will need to contact trade partner services to inform them of unrepairable unit, has no replacement parts are available for cabinet. Documented findings through QuickPics."
Robert J.
DRYER MAYTAG MEDX655DW1 Arrived on job to replace bulk head and drum. Fan on the drive motor damaged will need to replace as well. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Clif L.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found loose wire connection for oven bake igniter. Recrimped connection to ensure proper contact wit igniter. Tested unit and found all is now working properly.
Paul R.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived onsite for the refrigerator to replace the previous diagnosed parts in the FC by JC. Most of the frost in the FC was gone when I arrived. I found the rails working as designed. I replaced the light switch. I sealed the gaps between the chassis and liner in the FC and I sealed the drain tube in the back of the unit. The unit is working as designed. There were no water leaks present at the time of service. I went over loading product in the upper basket of the FC with ms. There were no water leaks present and all water connections were dry at the time of service. Call complete.
Paul R.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite for the refrigerator with a stuck water filter. I found the filter embedded with the dowels on the filter head. It appears the filter was out of round and it cause this to happen. I was able to get the filter out and I found the filter head in good condition. Mr already had a replacement filter and I installed the new filter. Mr also made sure the new filter came out easy for him and he had no problems removing it and reinstalling it. There were no water leaks present at the time of service. Call complete.
Tyler B.
WASHER LG wm2455hw "Arrived on site for no drain, found drain pump bearing failed, R&R pump and tested good, no leaks on site"
Tyler B.
REFRIGERATOR KITCHENAID KSRG25FVMS00 "Arrived on site for ice bucket replacement, R&R bucket and Tess good, no leaks on site"
Wesley P.
DISHWASHER WHIRLPOOL DU1301XTV22 Arrived on site and found unit had been run with incorrect detergent. Oversudsing that caused leaking ensued. Advised customer on cause. All else checks good unit operating as designed otherwise.
Wesley P.
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site and found large chunk of washer tub had fallen off with the weight from underside leaving huge leaking hole. Advised that documentation would be made and that tub job is needed. Customer is going to request PL concession.
Dona W.
DISHWASHER ESTATE TUD4700SU1 "Arrived on site for unit leaking out of front of unit, found gasket no longer holding a seal, found venting completely clogged off with paper, causing unit to drip and hold moisture. Replaced gasket. Verified operations check good. All water connections dry."
Dona W.
DRYER AMANA NED4700YQ0 "Arrived on site for no operation, found open thermal fuse. Replaced thermal fuse and checked temperatures and air flow was good. All operations check good. "
Lou S.
DISHWASHER WHIRLPOOL GU2475XTVY0 "arrived on site to inspect dishwasher leaking. Upon arrival, the customer advised that the unit is leaking from the front under the door area. Upon further inspection, I placed the unit in diagnostics and tested with no error codes present. As soon as the spray arm came on the unit began to leak from the front of the unit at the bottom of the door. I immediately stopped the unit and drained the water from the unit. I removed the outer door panel and placed the unit in diagnostics again and watched the reservoir area. When the spray arm came on I could see where the water was leaking out. I opened the door and found a large amount of detergent suds in the bottom of the tub. I inspected the bottom spray arm for any cracks and found none. I inspected the the float and it was good. I verified ohms to the float switch d it was good. I advised the customer that it appears that there is too much detergent in the unit causing the overflow at the reservoir. I
Wesley P.
WASHER WHIRLPOOL WTW7000DW3 Arrived on site and found unit locked and unresponsive. Checked breaker and found unit had tripped. Breaker. Advised customer that unit is not compatible with gfci breakers. Sometimes unit will trip breaker. Tested and calibrated. All checks good. Unit operating as designed. No leaks.
Wesley P.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found unit motor dead. Replaced sump and motor. Now unit is operating as designed. Advised customer on use and care.
Wesley P.
RANGE KITCHENAID KSGG700EBS1 Arrived on site and installed door to repair scratch. All checks good.
Wesley P.
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on site to replace freezer door to repair scratch. All checks good.
Chase S.
MICROWAVE WHIRLPOOL WMH32519FB0 WMH32519FB0 Arrived on site. Checked microwave for error code during sensor cooking or popcorn function. Tested unit and after a few seconds F4E4 error code appeared. This indicates failed moisture sensor. Removed microwave from installation and replaced defective humidity sensor. Tested unit multiple times on popcorn and defrost heating cycles. Unit is operating properly with no error codes. Job complete
Chase S.
DISHWASHER GE GLD6560L00SS Arrived on site. Checked dishwasher for not starting and leaking. Found inner door panel was loose not allowing latch switches to be fully actuated. Adjusted latch mechanism and tightened inner door panel. Found fill valve was allowing water into the tub even when not in use. It is not fully closing and is defective. Replaced fill valve but after reinstalling the copper water line it would not seal properly at the nut on the end of copper line. Attempted multiple times to adjust the line to allow for proper seal but due to the angle of the line from original installation there was no solution to stop the leak. Advised customer that copper line would need replacement. Customer called AHS to get autho for waterline. Customer called AHS while technician was on site. Technician spoke with AHS and was advised that this was an accessory and a modification which is not covered under the customers contract. Customer is going to call AHS again in search of coverage.
Chase S.
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived on site. Checked dishwasher for not starting. Found float stem out of position causing float to stay up and dishwasher senses it is full of water, not allowing dishwasher to start. Checked for debris under float and found none. Corrected the position of the float and switch paddle. All checks good. Job complete. Attached pictures of closing papers."
Scott M.
DISHWASHER GE PDW7880J01SS Arrived on site for dishwasher not filling with water. Found water valve was not actuating. Replaced water valve tested unit . Dishwasher will now Fill and is washing . No water leaks detected at time of service . Job complete .
Wesley P.
WASHER AMANA NTW4516FW2 Arrived on site and installed valve to repair leaking valve. Unit is no operating properly. Calibrated.
Wesley P.
OVEN KITCHENAID KOST100ESS02 Arrived on site and reseated door to repair. It was not securely latched at the hinges. Unit is now closing properly. All checks good.
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and used packing foam to brace rear underside panel to prevent rattle. All else checks good. Unit is operating as designed.
Scott M.
REFRIGERATOR WHIRLPOOL MBR2258XES3 "Arrived on site for no ice . Found ice maker had failed . Replaced IM . Cycled thru full harvest and fill.Customer also had a complaint of weird noises from the freezer. Customer had cleaned out unit arriving tech and I have left the bed and not in place on the racks causing the door to stay open. Customer did figure out that wasn’t properly placed was able to close door before tech arrived, but still had some heavy ice build up inside freezer unit had gone through a defrost cycle and melted the ice away from the evaporator fan. No water leaks detected at time of service. Job complete"
Chase S.
DISHWASHER WHIRLPOOL DU1014XTXB1 "DU1014XTXB1 Arrived on site. Checked dishwasher for no operation. Verified voltage at junction box. Inspected control and found fuse is open, control burnt at incoming voltage and harness burnt. (Attached pictures). Removed lower spray arm and inspected heater and sump as customer said dishwasher was making a grinding noise prior to failure. Will need to replace control, harness, fuse and chopper assembly to repair unit. Power is off and no visible leaks present at time of service. Office will need to reschedule once autho is received.; ordrng 1 AUTHO (AUTHO) and 1 W10402110 (fuse) and 1 W10906414 (cntrl-elec) and 1 WP8268383 (chopper) and 1 WPW10348443 (harns-wire)"
Scott M.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for leaking dish washer . Ran diagnostics cycle , no error codes . Found unit is leaking from float switch assembly. Ordering float switch pieces . No other water leaks detected at time of service . Return 10/19; ordrng 1 WPW10316267 (standpipe) and 1 WPW10346525 (float-asm)"
Scott M.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for Nicole refrigerator. Both fresh food and freezer section or room temperature. Ran diagnostics mode all fans are working could not get compressor kicked on. Found oil on floor underneath unit. Check and compressor is super hot & and having bad ohm readings replaced startdevice to see if compressor would start .ordering evap, condenser , compressor set port , uv Drier . No water leaks detected . ; ordrng 1 SERVVALVE and 1 TWOHRS and 1 UVDRIER and 1 WPW10317014 (evaporator) and 1 WPW10346415 (condenser) and 1 WPW10507886 (compressor)"
Jonathan S.
DRYER UNKNOWN DLEX2501W "Arrived on site to install previous diagnosed. Gained access to element and removed open fuse and installed new. Assembled unit and tested. All tested good, no water connected to steamer."