"Arrived onsite for a refrigerator that seems to be running a lot more than usual. I found the customer had the temps set at 37 degrees in the RC and 2 degrees in the FC. I found the ice bin full. I found the FC temp dropping to -6 degrees and still cooling. I found the FC thermistor resistance at 24.65 Kohms registering -1. The UI has digits missing and I explained to the customer that this can be an issue also. I did find the center of the condenser coil partially packed in dust and hair and it will take compressed air to blow the coil out. I explained to the customer the unit would need to be move outside to blow the coil out. ordrng 1 W11452196 (FC evaporator motor) and 1 Tool (Appliance dolly)"

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I tested the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit operated as designed unit the element was to come on and it failed. I tested amp draw at the junction box and got 0 amps. I removed the outer door panel and found the main control not attached and the molex connector for the element and power source was burnt (photo). I test3d that element and it showed 12.9 ohms. I am ordering the main harness and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11027902 (Main harness)"

"Arrived to inspect unit not working. I found the UI had no illumination, but it would react to button presses. The control board has failed and will require replacement, but is no longer manufactured. I advised the customer that we can have it rebuilt. ordrng 1 8303883Rebuild (Control board rebuild)"

"Arrived on site to inspect cooktop fan button not working. Upon further inspection, I found the fan switch knob pushed down inside the base. Raised the cooktop and had my customer sign the waiver of damages from removing glass cooktop and removed the cooktop. I found the switch sleeve was broken and the knob shaft was broken causing it to stick and not pop back up. I am ordering the sleeve and knob and office to schedule return service. ; ordrng 1 WP74005965 (Sleeve) and 1 WP7739P122-60 (Knob)"

"Arrived on site to replace previously diagnosed axels and wheels, attempted the repair but axel clips where not ordered ordering axel clips, customer stated that Ice is not dispensing, inspected door found the switch is not making proper contact with door, temporarily applied 1/4 inch of foil tape, ice is now dispensing but will need new door to fix issue, ordering FC door and axel clips, office to reschedule ; ordrng 2 W11594405 (Axel clip)s and 1 LW10913113 (FC door)"

"Arrived on site for dishwasher flashing 7-2 code . Ran diagnostics and also got 8-2 &7-2 . Ran test wash unit would not fill . Found water shut off . Turned on water ,unit started to leak . Found drain tube not attached . Wash motor was running dry and got damaged . Ordering new sump and motor ; ordrng 1 W11460946 (Sump and motor)"

Arrived on site to replace blower. Found blower was the wrong one. Its the double blower not single. Ordering single blower office to reschedule ; ordrng 1 WPW10294006 (Blower)

Arrived onsite for Error signal on screen. Upon arrival inspected unit and Ran diagnostics and got error code F1-E0 control failure. Need to replace control. Ordering control ; ordrng 1 W11583303 (Control)

Unit was moved to vacant 2116. Arrived on for unit not draining and rusted. Upon arrival inspected unit. Found latch not secured. Secured latch and tested. All components seem to be functioning correctly. Will order tub due to rusting. Bringing latch and drain pump. ordrng 1 W11307244 (Latch) and 1 W11172199 (Tub)

"Arrived on site to inspect refrigerator freezer door handle coming off. Upon further inspection, I found the FC door handle had separated from the mounting screw. I found the handle mounting screw was stripped and wouldnt tighten. I removed and replaced the handle and tightened the remaining door handles. Also found the right RC door gasket badly torn (photo). I am ordering the gasket and office will need to schedule return service with ticket #360512. No water leaks observed during service.; ordrng 1 W10830274 (Rt RC door gasket) and 1 CNOTE (SCHEDULE WITH TICKET 360512)"

"Arrived on site to inspect oven/microwave combo unit with microwave not working. Upon further inspection, I found the control panel would not respond to touch. I cycled power at the breaker and placed the unit in diagnostics and checked error codes. I found F6E4. Cleared the code and tested the components. Unit is operating as designed except the microwave light does not come on and the unit is not connected to WiFi. Customer advised that they get the open door error when using the microwave. I found the right side of the MW door not closing properly. I assisted the customer in connecting the unit to WiFi. I am ordering the microwave lamp, main control (F6E4), both microwave door hinges, the inner door, and the interlock assembly. Also ordering a CNOTE-SCHEDULE RETURN SERVICE WITH TICKET #360519. Unit is currently operating, but the mentioned parts will need to be replaced (see sticky note before proceeding with repairs). ; ordrng 1 W11261167 (Main control) and 1 W10886919 (Lamp) and 2 W10874474 (Hinges)s and 1 W11600214 (Inner door) and 1 W11033422 (Interlock assembly)"

"Arrived on site to test unit for error code, tested unit found shorted key error code , and console unresponsive, did not find any loose connection, cycled power to unit, unit started to power on and shorted key error pops up, will need console to fix issue, ordering console, stated to customer that console is on back order minimum of 4-8 weeks out, office to reschedule ; ordrng 1 W11236888 (Console)"

Arrived on site to test unit for cooktop light not turning off. Recommend replacing control. Office to reschedule. ; ordrng 1 W11552018 (Control)

Arrived on site to follow up on refrigerator that wasn't dispensing any water. Replaced rear valve since flow was still weak from last visit. Unit still would not dispense. Disconnected reservoir and verified I had flow out the reservoir into the dual valve. Disconnected the line at the dual valve and found no water dispensing. Dual valve solenoid had failed in replacement valve. Ordering new dual valve. ordrng 1 WPW10341329 (Double Valve)

"Arrived onsite for MW no sound. customer said that the door has been changed out but there was a wire that had to be repaired before it was installed. Called WP tech line and they said to change the door out. That is where the speaker is located. Ordering the door, I installed the control board.Sr 7735100797; ordrng 1 W11446919 (Grill vent) and 1 W11186013 (MW door)"

"Arrived on site to diagnose dishwasher that is not starting any loads, and was blinking. On arrival tried to test unit and found the UI panel was dead. Checked voltage at outlet and found good voltage. Examined control and found diagnostic light blinking. Ordering a new control and ui to resolve, so further troubleshooting and repair can be made. ; ordrng 1 W11506012 (Control)"

Arrived on site to test unit for cooking light not working. Test unit and found bad control board not sending power to light. Ordering new board; ordrng 1 W11342846 (Control board)

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, I was to remove and replace the front right burner valve. When I went to replace it, I found the part sent was incorrect. I tested the unit and found the ignitor continues to arc when the flame is on all settings. I inspected the orifices and found the simmer orifice was incorrect. I changed the orifice and retested and the burner continued to malfunction. Per service pointer #W10540279-A, I am ordering the burner head and also ordering the correct dual burner valve and orifice holder. Office to schedule return service. No gas leaks detected during service.; ordrng 1 W10495853 (Burner head) and 1 W10846622 (Orifice holder rt front) and 1 WPW10371235 (Dual burner valve)"

"Arrived on site to install previously diagnosed parts, inspected unit and work area. At arrival I found that the song parts where ordered. Im ordering the slides for freezer door and return with diagnosed parts. I cleaned the condenser and also found that the refrigerator was not leveled on the legs witch can cause for improper door closure. I did not install door gasket until next visit due to customer having to use refrigerator today and I explained it would need to be shit for 6 hrs to allow gasket to form. Scheduled customer to return on 11/28/22, they prefer from 8-12 time frame if possible. ; ordrng 2 WPW10120018 (Slides)s"

"Arrived onsite for control not responded/ not operating. Upon arrival inspected unit. UI is powered on and lit displaying 2:15, just not responding to any buttons pushed unplugged unit to reset control and there is no change. Replaced UI control W11484625 and still no change. Need to replace main control. Ordering main control. Office to reschedule ; ordrng 1 W11524805 (Control)"

"Arrived on site for oven not heating well. Inspected unit and work area. Tested unit and found bake element open with a burn hole on it. Tested voltage to oven bake and it was good. Replaced element and tested, unit is now operating as designed. Job completed.

Arrived onsite for a cooktop to replace previous diagnosed parts. I replaced the FR burner base and the FR burner head. I cleaned the orifices and tested the burners. All burners are working as designed. Call complete.

Arrived on site to continue diagnosing the fridge. I found the Evaporator drain clear. I tried to run a wired through the return vent from the fridge to freezer. I found the vents blocked off from insulation collapsing from to much ice build up. I spoke to the customer about the fridge. Job complete.

"Arrived on site to inspect refrigerator with water in the freezer bottom. Upon further inspection, I found water in the bottom of the fresh foods section. Also found the fresh foods evaporator drip pan badly bowed, the deli control not operating and the customer advised they have seen ice built up on the fresh foods evaporator cover. I inspected the deli control and it was dry. I inspected the deli harness and found the brown wire broken. I explained to the customer that the unit is in the beginning stages of malfunctioning. I explained that the unit has the damaged wire harness which will eventually lead to cooling issue, which theyve already experienced with the fresh foods evaporator freezing up. I provided a disclaimer written by management and recommended they not proceed with repairs due to it not being cost effective. The unit is currently cooling properly, but the deli control is not working due to the harness being damaged.

"Arrived on site and replaced air inlet diagnosed on previous visit after replacement confirmed dishwasher is operating normally

"Arrived on site. Uploaded picture of uv dye on evaporator,replaced evaporator,compressor and uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good,checked frost pattern good.

"Arrived onsite for door switches are out of adjustment. Upon arrival inspected unit and found interlocks fractured. Need to replace top and bottom switches. Replaced interlocks and switches. Test unit and unit is operating correctly. Job complete.

"Arrived on site to diagnose vent hood that had a blower not turning on. Tested unit and found control does beep, but blower is not powering on. Checked blower and found power cable for the blower was not plugged in. Plugged in blower and tested unit. Verified all working as designed. Call complete."

"Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed issue issue and found cause of failure was due to seal,inf issue between filter housing. I installed required part. Reassembled and tested dispenser and found no failures or leaks. Call complete"

Arrived onsite and found unit operating with vibrations due to major lint build up in the blower wheel. Advised customer that cleaning the lint out could solve noise issue. Cleaned blower wheel housing and surrounding components. All checks good. Reassembled and tested. Advised customer on repair.

Arrived onsite for dryer not heating. Customer had voltage issues fixed. Ran checks and found cuttoff failed. Replaced cutoff and tested. Unit is now functioning properly. Noticed the vent duct is excessively long. kinks and air flow restriction. Also recommended having external ventilation. Unit is functioning properly. Job complete

"Arrived on site for refrigerator, inspected unit and work area. customer compliant was LED modules in RC where out replaced them all with service pointer S84638 . Installed parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Found unit still completing cycle. Found wet clothes at the end of the cycle more than likely being caused by excessive detergent at times or overloading. Customer will monitor

Arrived on site to install previously diagnosed parts. Installed control and tested. Unit is now operating as designed. No gas leaks observed during service. Job completed.

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water from underneath and its coming out from the front. I placed the unit in diagnostics showing error code F3E2-water temp fault. I cleared the error code and removed the console to access the inlet valve and found the valve leaking at the sensor. Continued with testing and when the water began to dispense, I found water leaking from the sensor seal. I removed and replaced the valve and calibrated the unit. Tested in diagnostics and the unit is operating as designed with no further leaks. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and UI control and set the personality on the UI. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. Customer unavailable to sign for ticket"

Arrived onsite for water level error. Customer stated unit was leaving detergent stains on clothes and wasnt sure unit was receiving adequate water. Upon arrival inspected unit. Found no error codes pertaining to water inlet issues. Ran auto test and all passed. Asked customer to run a normal load. Found that customer is not utilizing detergent dispenser properly. Customer is using power detergent in the tray. Recommended customer switch to HE liquid detergent and see if issues still are present. Water level ar deep fill are adequate. Job complete

"Arrived on site to inspect microwave open/close door error. Upon further inspection, I tested the unit and when I closed the door and pressed start, the unit failed to turn on and the display show the error code I removed and replaced the upper and lower interlock with switches and retested and unit is operating as designed. Job completed."

Arrived onsite ice maker not getting water. Upon arrival inspected unit. Found ice maker failed and was not calling for water. Replaced ice maker and tested unit is now harvesting and calling for water. Customer to allow 12-24 hrs for ice to produce. Job complete

"Arrived on site to inspect microwave with a fire inside. Upon further inspection, the customer opened the unit door and said fire came out of the side. I found a burn mark on the right side just above the wave guide cover (photo). the magnetron is damaged and has damaged the wave guide.I recommended that the customer not use the unit and have it replaced. Job completed."

"Arrived on site to replace previously diagnosed control, replaced control tested unit, unit is now running as designed, heater is now engaging, no leaks detected job complete"

"Arrived on site and inspected washer and found saved error code F6E3, showed customer tech sheet, control board and control panel would need to be replaced at the same time.

"Arrived on site to test unit for not washing properly, tested unit found wash motor engaging but not spraying water

Arrived onsite for a oven microwave combo that the microwave will not heat. The model and serial number tag has been partially removed. I tested the unit and found the magnetron humming loudly. The unit has a high voltage system issue. I got with the other members of the service team and there is no way to narrow this unit down to the exact model because there are multiple engineering codes. I had advised the customer if we could not narrow down the model then to call GE directly and see if the unit was ever registered under the address or see if they could send a GE tech out to verify what the model of the unit is. Call complete.

Arrived onsite for a dryer making a loud squealing noise at random times. I couldnt duplicate the noise but I disassembled the unit and found the idler puller almost locked up. I replaced the idler bracket and vacuumed out the chassis. The dryer is working as designed. Call complete.

"Arrived onsite for oven too cold. Upon arrival Test unit by preheating oven to 350. Average temperature with thermocouple is 339. Check oven settings and is set at zero degrees. Changed setting to +10degrees. Test unit again and average temperature is 352, within spec. Job complete"

"Arrived on site to test unit for no power. Found external drain pump not sending power to unit. Replaced pump, unit now working as designed. No leaks detected.

"Arrived on site to test unit for no power, tested unit found tripped breaker, reset breaker, now unit has power, inspected terminal connections and wiring harness, did not find and loose connections or shorted wires, powered oven and all burners unit is running as designed , customer stated that they been having issues with electrical box, advised customer if it happens again, inspect breaker, at this time job complete"

"Arrived on site to test unit for no power, tested unit found failed control board

"Arrived onsite for no cooling. Upon arrival Compressor is running but there is zero frost on evaporator. Found pantry drawer harness unplugged and hanging beneath drawer. Will need sealed system repair, compressor, access valve, UV drier, evaporator drain pan, Pantry harness, pantry UI. Freezer led is out. Need to order and replace #2 Power supply control, #27 led power supply , #5 control board , #40 side adapter harness, #19 evaporator drip drain pan. #2 door UI. Freezer led covered under S191AQ, and sealed system will be covered by whirlpool.

Arrived onsite for PUSH START BUTTON WILL NOT ALWAYS WORK AND START A CYCLE . Upon arrival inspected unit and found start button off of console. Saw sensing button stuck flashing. Held the start button down to reset control. Control reset and am able to get into diagnostics. On diagnostics ran manual cycle and all components operate correctly. Ran automatic cycle and unit operates correctly. Test unit by running a normal cycle and unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for a defective led module,replaced all led modules with updated led modules all leds working as designed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker timing shorted and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to test unit for not draining, tested unit found failed drain pump, replaced pump, tested unit unit is now functioning properly, no leaks detected job complete"

Arrived on site to diagnose a microwave with surface light not working. Found failed light bulb and installed new bulb. Customer payed for new bulb and all is working properly at this time.

"Arrived on site. Installed new freezer door,remolded door seal checked door seal good. Powered unit on led issues,informed customer updated led modules fall out of manufacture repair and customer can contact whirlpool.

"Arrived on site to install previously diagnosed parts. Installed new UI and control and tested unit is now operating as designed.

"I wrote on site for built-in refrigerator, inspected unit and work area. Customers complaint was all LEDs inside refrigerator were out. There is a service pointer to replace all 12 modules with new ones. S-code S84638 covers the cost of 12 replacement lights. Order 4 kits per unit. Replaced all 12 and unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for a refrigerator with the upper lights in the RC dim and the FC light not working at all. I found the FC LED module defective causing the issue. I replaced the module and all lights are working as designed. Call complete.

"Arrived on site. Pierced low side found no refrigerant in system,installed a new filter drier,pressurized system to find leak location,found unit losing pressure,checked compressor compartment and tubing,removed evaporator cover checked evaporator connections while checking tubing found hissing noise with cap tube movement.

Arrived onsite for a dryer thats making the same noise again and started smoking. After I arrived I found out that it wasnt the dryer but the washer that was the issue. I found the spider had broken from the rear of the basket and the basket was wobbling in the tub. This was the noise the customer was hearing and it was rubbing the outer tub before it stopped that cause the smoke the customer saw. The unit would need a tub and basket replacement.

Arrived onsite for a dishwasher that started leaking from underneath. I tested the dishwasher in the diagnostics cycle. I found no leaks . I found no signs that anything in the sump area has ever leaked. I did see signs where the fill hose had leaked at one time where it connects to the valve but it was tight and not leaking now. I found where the sound barrier had gotten wet at the toe kick and it had been wet all the way across it from left to right. I inspected the float and it wasnt leaking. I removed the outer door and there were no signs the dispenser had ever leaked. I inspected the door seal and found it good. I suspect the unit had excessive suds and cause water to leak over the tub seal. The customer is not using rinse aid in the dispenser and is using Cascade Complete pods. I went over detergent use with the customer and turning the hot water on at the sink getting the water hot before starting the dishwasher. I explained to the customer what to look for in regards to suds and told them they might need to change detergent. There were no water leaks present at the time of service.

Arrived on site to diagnose a dishwasher that is not turning on. Tested all parts and components and found no failures to unit at this time. Advised customer on findings

Arrived on site to replace previously ordered parts for washer. Replaced 1 tub damper strap and the others were not damaged or in need of replacement. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site for range not heating in oven cavity. Upon arrival confirmed issue and found stable 120v to igniter but ignition wouldnt turn on. Got customer approval and installed igniter. Reassembled and tested unit. Found oven heating as designed.

"Arrived onsite for a asking machine that has a broken lid. Inspected unit and work area. Did confirm the customers complaint and checked the hinges. Found the hinges were good but the lid had been cracked. ordrng 1 W11130236 (Lid)"

Arrived on site to test unit for no ice production. Found compressor seized and kicking out a few seconds after starting. Recommend replacing compressor. ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier tube) and 1 W10913906 (Access valve)

Arrived on site for refrigerator not cooling and clicking compressor on and off continuously. Upon arrival confirmed issue and found stable power supply and found fc fan running with stable power to start device . Found start device failing and replaced replaced start device and found compressor still failing and making noise indicating it was seized up. Will need office to reschedule once availability of parts is known for sealed system repair. ; ordrng 1 W11225065 (Compressor) and 1 W11186306 (Evap coil) and 1 Lokringkit (Lokring kit) and 1 R600 (R600kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 2hrrepair (2hr repair)

"Arrived on site for whirlpool dryer leaving a brown residue on the clothes and making a squeaking noise. I inspected the unit and work area. I found the felt bands breaking down causing the staining, I also found the interior full of lint and the guide wheels and pulley no longer spin freely. I cleaned out the lint from the interior cabinet and reassembled the unit. ; ordrng 1 4392067 (Repair kit)"

"Arrived on site. Found ui and unit not powering on,voltage at power cord,found power going to power supply and no power out of power supply ordering a new power supply. ordrng 1 WP67001360 (Power supply)"

"Arrived onsite for MW hood light not working. On inspection found charred marks on the light socket, replaced and tested. Light still not working. Looked at ACU and found a voltage regulator had burn up. Went to replace the ACU. Found that I had the wrong board. Assembled the unit back together and Will get the correct board.; ordrng 1 W11342846 (Control board)"

Arrived on site to test unit for not spinning. Found all components are testing good but motor still not engaging. replaced lower harness per Techline with no improvement. Techline Recommending replacing stator and clutch. Office to reschedule. SR#7735087671; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and control panel and when I went to test, I plugged the u;it in and the control panel display showed F2E3 error code. I unplugged the unit and waited approximately 3 minutes and plugged it back in and got the same results. I placed the old main control back in the unit and retested and continued to get the error code. I contacted techline and spoke to Steve and advised of the previous complaint, previous techs diagnosis and my issue with the new parts. Steve advised that the main control is not recognizing the control panel and to re-order parts. Provided SR#7735084951. Also, when I tilted the unit back to confirm the drain pump was connected as it was replaced at previous service call, I found a large amount of gearcase oil on the rotor and all four cabinet panels. I am ordering the main control, console, gearcase, clutch and slider and office to schedule return service. Upon return service, returning tech will need to replace all parts ordered to complete the call. Unit left unplugged and water turned off for safety. No water leaks observed during service.; ordrng 1 W10861510 (Console) and 1 W11024149 (Main control) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

Arrived on site and inspected washer and found it is leaking from hose that connects drain pump to rear of the washer. A new one will be needed to correct issue. Will also bring back the drain pump if needed; ordrng 1 W11316671 (Hose) and 1 W11458345 (Drain pump)

Arrived on site and found Internal drain hose is leaking when drain pump runs. There is no hot water pressure because hot water heater is being replaced but will also bring valves in case they are needed; ordrng 1 W11553446 (Internal Drain hose)

"Arrived on site to install previous diagnose parts. I installed the spring in the center burner. I replaced the front right burner and found one of the orfices is not removable. I am ordering another orfice holder, as this one wont come out and has the wrong sizes in it. Reschedule for Monday 11/29/22.; ordrng 1 W11173537 (Front right orfice holder) and 1 W10853432 (Orfices)"

"Arrived on site to test unit for no cool, tested unit found evaporator FC evaporator completely frozen over, heater tested good but will not engage in diagnostics, customer stated that they been manually defrosting unit every couple of weeks, und has a defrost system failure, ordering control, UI evaporator harness and RC and FC thermistors, office to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11518204 (User interface) and 1 W11581973 (Evaporator harness) and 1 WPW10384183 (FC thermistor) and 1 W11566851 (Control)"

Arrived onsite for freezer not working . Upon arrival checked temperatures and are correct. Customer stated that they are not having temperature issues. Customer stated that they are having the same issue as last visit which is ic in bin is melting and dripping down door. Called tech line for assistance. Explained to tech my findings and Tech recommended replacement of ice separator assembly.Tech gave SR# 7735088075. Ordering separator assembly. Office to reschedule ; ordrng 1 W11098702 (Door ice separator assembly)

Arrived on site to test unit for no ice production. Found door harness is damaged needing new door in SS and 5/16-1/4 quick connect. Office to reschedule. ; ordrng 1 LW11037733 (FC door) and 2 WP4373559 (5/16-1/4)s

Arrived on site and inspected refrigerator and found magnetic strip is broken on the fresh food door. This is causing the strip to twist and not sit properly. At this time there is no air leak. Prescreened gasket was damaged in the box and will need to be re-ordered; ordrng 1 W10355582 (Gasket)

Arrived on site for a washing machine that is having a hard time draining and spinning. Inspected unit and work area. Did confirm the customers complaint and found the hub stripped again. I did advise the customer that it is possible that her issue is deriving from her gear case. The customer advised that she would just prefer to have the hub replaced again just to be sure and well Figure out her situation if that does not work. Re-ordering the hub assembly and did not collect due to the customer still being under warranty for the prior repair. Did not have the hub assembly on hand so I am ordering the hub assembly in the office will need to contact the customer about a return date due to a cannot dropship item.; ordrng 1 W10528947 (Hub)

Arrived on site to test unit for loud screeching noise. Found noise coming from rotor rubbing against motor due to failed gearcase. Attempted to remove wash plate with no success. Did not want to cause damage to wash plate and leave customer without a unit. Office to reschedule. ; ordrng 1 W10902814 (Washplate) and 1 W10915700 (Motor) and 1 W10915701 (Rotor)

"Arrived on site to diagnose a washer that is not cycling properly. Found main control shorted and not operating motor. It will need to be replaced to complete repairs, and I'm ordering stator in case needed. Customer is aware if stator is needed repair would have cost and not be under aex warranty. ; ordrng 1 W11354541 (Stator) and 1 W11322905 (Control) and 1 2manjob (2 man job)"

"Arrived on site and found front glass panel has shattered, took one picture. Will re-order panel and a new bracket and nameplate; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Nameplate) and 1 W11389703 (Bracket)"

Arrived onsite and found unit operating with evidence of failed microwave door switch. Ordering the interlock assembly and returning with control to repair. All checks good. ; ordrng 1 W11033422 (Interlock)

"Arrived on site for refrigerator, inspected unit and work area. customer complaint was unit not working from prior repairs. I inspected unit and found refrigerator evap cases up in ice. I explained to customer that refrigerator will have to be fully defrosted for 48 hrs and then we could return and continue diagnosing. customer did not want that option and that the only way, if we try to force anything could cause more damages."

"WTW8127LC0 Arrived to inspect washer non-operation. I found F6E3, F7EA, F7E9, F7E3 and F2E1. I tested all three of the motor circuits from the control connector and found all we at 8.8 ohms, which is very good. I found all loads tested within specifications and were not the cause of the control failure, which was only the motor driver section. Inspection of the motor assembly revealed a light amount of oil within the rotor, showing gear case failure in the beginning stages. The unit will require the control, gear case and slider. No leaks observed during service. Office to contact customer if an earlier appt. becomes available. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider)"

Arrived on site to test unit for unit not getting to temp. Test unit and unit getting stuck at 335?. Replaced board and sensor test unit and unit still getting stuck at 340?. Will need to replace element and maybe harness on return visit. Ordering new fuse ; ordrng 1 WP3196548 (Fuse)

Arrived onsite and found unit operating with noise and vibration. Found rattling again duct. Padded the duct and the under side of cabinet. Unit is now operating quietly. All checks good.

"Arrived to inspect burner issue. I tested the unit multiple times per burner at various settings and could not recreate the issue. While working on the vent system, I found the cooktop was incorrectly installed and could slide back against the retractable vent and bind it, causing internal damage to that machine. I am rescheduling this service order to research mounting options and will relay them to the customer. No gas leaks detected during service. ; ordrng 1 GCO (Tech GC Only)"

Arrived onsite for previously diagnosed parts. Installed the UI and tested unit. No gas leaks detected during service.

"Arrived on site to diagnose wall oven that is having issues with console and lights on. Customer said after breaker was changed out recently the oven started itself once. They have since power cycled and issue never returned. The console tends to lock up and results in customer having to power cycle. Advised on service pointer w11525554, which states a software update should resolve issues with console UI. Customer advised steam will cause the console to act erratically, and they need to cover anything with a high steam content to allow power operation. Assisted customer with setting up wifi and WP app, and pushed software update. Call complete."

Arrived onsite for error F21. Installed a pressure switch tested unit in diagnostics mode and did not get the F21 error. Put the unit in rinse and spin mode to see if it would error out again. It ran the whole cycle with out error F21. Told customer to use the unit and see if the error came back. No water leaks detected during service.

Arrived onsite and found damaged nameplate and replaced the nameplate W10876598. Unit is now correct.

"Arrived on site for refrigerator, inspected unit and work area. customer complaint was refrigerator making noises. Inspected unit and I did not find any noises from normal. customer says she can hear it while I was inspecting it, I couldnt hear it. Called techline and spoke to Cliff SR#7735088158 unit is operating as designed. No leaks where observed during service."

Arrived onsite to replace FC door. Replaced door and tested. Unit is functioning properly. Job complete

"Arrived on site and installed 5/16-1/4 water connection. Tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the freezer section at 13?F initially but cool down to 8?F. Ran the unit through icemaker error codes and found an E5 indicating the icemaker did not harvest within the specified time to make ice. Unplugged the unit and checked pressures. Found pressures inside the unit were only at 12 psi. I vacuumed out the unit and charged the unit with nitrogen. Found a leak at the dryer at the top where it meets the steel line. Re-braised the dryer and charged it up with nitrogen again. Did not find any leaks present. Vacuum down the unit and found the vacuum held for 15 minutes without dropping. Charge the unit back up with 56 g of R600. I plug the unit back in and found the return line heating up indicating the refrigerator cooling down. Advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that since the error code he has run several loads and the errors have not reappeared. I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. The unit is operating as designed. The customer advised that when the unit threw the code, they were washing a king sized blanket and a twin sized. I advised the customer that the unit is designed to wash no more than a queen sized blanket. I removed he back cover and inspected the air trap and sensor tubing and both were in good condition. I advised the customer that the unit is operating as designed and if they noticed it not operating properly to call it in for service. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the heating element being defective, I removed and replaced the element and tested. Unit is operating as designed and no leaks found during testing. No water leaks observed during service, job completed."