Local Reviews
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Steve C.
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site for the unit is not heating properly. Tested the unit for two minutes with a couple water and a couple water came out warm. Found the magnetron is weak. . Replace the magnetron and tested the unit. Unit heat and works properly."
Diego G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site. Check for no cool issues. Found no Freon in system. Will need UV filter dryer to try to pinpoint leak. Customer is not happy and will get with Home Depot for replacement. Does not want any repairs on unit. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site. Check for no cool issues. Found no Freon in system. Will need UV filter dryer to try to pinpoint leak. Customer is not happy and will get with Home Depot for replacement. Does not want any repairs on unit. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site. Check for no cool issues. Found no Freon in system. Will need UV filter dryer to try to pinpoint leak. Customer is not happy and will get with Home Depot for replacement. Does not want any repairs on unit. No leaks present. Job complete
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of panel dent . Confirmed dent in panel. Replaced panel.
Arthur B.
REFRIGERATOR WHIRLPOOL ED5PVEXWS14 Arrived onsite for customer complaint of SxS refrigerator not dispensing water. Removed cover and found bracket that hold switch broken. Removed and replaced bracket. Reassembled. Water now dispenses as intended. No other issues found. All water connections were dry at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for water leaking. Tested water dispenser water leaking from filter housing,removed faulty housing installed new water filter housing water dispenser no leaks from housing unit working as designed."
Robert J.
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on job to replace oui sensor per Whirlpool recommendation. Replaced, checked drain loop,ran diagnostics everything checked normal. No leaks detected at time of service."
Joseph C.
RANGE WHIRLPOOL WFE525S0HS0 Arrived on site for “no heat at elements” complaint. Inspected unit and found front left element and infinite switch and all other switches faulty. Removed and replaced all infinite switches and front left element. Tested unit unit is performing as designed.
Joseph C.
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site for “ice buildup on freezer door” complaint. Inspected unit and found gap between cabinet and liner. Sealed gap. Could find no other issues with unit where infiltration would be an issue. No leaks detected, at time of service."
Tyler B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on sote for damaged ice maker arm, found arm hanging , re installed and ice maker would not harvest. Replaced ice maker,than harvested and filled. No leaks on site"
Joseph C.
OVEN JENN-AIR JJW2830DP01 "Arrived on site for “cavity lights coming on by themselves, periodically “ complaint. Per my previous diagnosis, removed and replaced control w/power supply and console. Second control had power supply and was not what I had ted unit. Both ovens performed, according to design."
James C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. I found a fault code for failed calibration of the owi sensor and stuck key on ui. Cleared faults and allowed unit to run diagnostics. I found the fill valve not opening and I inspected the valve and found the harness connector was not completely seated. Removed and reinstalled connector and valve began to fill once placed back into diagnostics. I found no faults after diagnostics finished and unit now operating properly. Instructed customer that she should run Affresh dishwasher cleaner in unit to clear out the odor from the sump. Job complete
Kevin B.
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site and inspected drain catch and found debris in catch. Attempted to run a diagnostic cycle afterward and it completed properly. No water leak from connections at time of service, Job complete.
Al R.
WASHER ROPER RTW4516FW2 Arrived to inspect washer latch broken. Confirmed the complaint and removed and replaced the latch. Tested unit and unit tested as designed. JOB COMPLETE
Steve C.
DRYER MAYTAG MEDC465HW0 Arrived on site For the unit is not working properly. Tested the unit and found all the connections and fuses check good. Found the unit is working properly and no vent hose connection to the unit.
Jerry C.
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to inspect cleaning issues. Service test mode showed 4-3, 7-1 codes stored. The unit filled and then there was no circulation. I tested for voltage on the circulation pump supply and found varying AC potential at all times the pilot relay was engaged. The control and sump will require replacement. Office to order control. No leaks observed during service. ; ordrng 1 W10906426 (cntrl-elec)"
Steve C.
DISHWASHER WHIRLPOOL DU890SWKU0 Arrived on site to replace the cap and latch dispenser per previous tech. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Thomas L.
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site to installed ordered parts. Today the unit was totally dead. Installed controls and now unit fills. However the external drain pump is now partially draining bin and then stops running. Unit needs a new external drain pump to be able to continue with repairs. Instructed customer unit does not come with this model so that part of repairs is not under warranty. Will order pump but customer wants to,have builder pay for repair. Will hold ticket open for a few days for customer to report back to us. ; ordrng 1 1901A (pump) and 1 WPW10485951 (transformr)"
Clif L.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site to diagnose a washing machine with a part that came off. Found drain hose not attached to unit and sitting inside tub. Install drain hose properly. Could not test unit is unit was not installed at time of service.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "2 year warranty, arrived on site and found unit is in an RV, RV was not hooked up to power, RV dealership hooked up unit to power customer complaint is water pressure to dispenser is weak. Issue can’t be diagnosed without power to refrigerator, will need to return after refrigerator has been running for 48 hours; saved tckt"
Brandon C.
DRYER MAYTAG MEDB835DC4 "Arrived on site for customer complaint of dryer not working and shutting down, found F4e4 in diagnostic mode, L2 power drop. Checked all connections at terminal block, tested good. Found plug seemed a little loose, instructed customer to call electrician.n"
Al R.
WASHER WHIRLPOOL WTW4955HW0 "Arrived to inspect washer not agitating. Confirmed the complaint and ordered W10836692 Agitator , W11223765 screw.Needs more work.; ordrng 1 W10836692 (AGITATOR ) and 1 W11223765 (SCREW)"
Kevin B.
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found from L1 to neutral shows 120 V and from L2 to neutral shows 120 V but from L1 to L2 it is showing 0 V. Voltage should be reading 240. And electrician will be needed to correct power to the dryer, inspected cut off, fuse, And element and they are all operating properly. No lint found in dryer customer has had vent to exterior cleaned recently, job complete"
Al R.
WASHER WHIRLPOOL WTW5000DW2 "Arrived to install previously ordered parts. Removed and replaced the cam, gear case and wash plate. Tested unit and unit tested as designed. All water lines were dry at the time of service."
Brandon C.
DISHWASHER MAYTAG MDBH949AWS4 "Arrived on site to replace bi metal, after replacing unit tested good."
Scott M.
COOKTOP MAYTAG JED8430ADB Arrived on site replaced knob . All fan functions are working . Job complete .
Joseph C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for “no ice” complaint. Per my previous diagnosis, removed and replaced icemaker fill tube heater. Manually filled icemaker. Unit is performing as designed. No leaks detected, at time of service."
Al R.
WASHER WHIRLPOOL CHW9150GW0 "Arrived to inspect unit with d5 error. I confirmed the complaint and checked the service matters guide for the d5COIN 1 ERRORThe Coin 1 sensor is detected as blocked for 8 seconds.Possible Causes– Coin vault full of money.– Blocked or dirty sensor.Procedure1. Clear error code.2. Unplug the washer or disconnect power.3. Clean the coin sensor.4. Check for broken coin sensor switch on coin drop.5. Check the wire harness connections between UserInterface (AA4) and the coin sensor switch to ensurewires do not block the coin switch beam.6. Shorting the connections 2 and 3 at AA4 on UI willsimulate a good coin sensor.If the above procedures do not solve the problem, replace the UI.. ordered W10133242 Single CoinDrop and User interface W11113731.Needs more work; ordrng 1 W10133242 (SINGLE COIN DROP) and 1 W11113731userinterface (USER INTERFACE )"
Diego G.
DRYER WHIRLPOOL MEDC215EW1 Arrived on site. Checked for noise issues. Removed drum and verified rollers and gaskets all checked OK. Found when you’re putting top on and put pressure on lint screen housing noise occurs. Customer stated he’s going to try to modify lint screen housing to stop noise instead of putting parts into unit. No leaks present. Job complete
Diego G.
DRYER WHIRLPOOL MEDC215EW1 Arrived on site. Checked for noise issues. Removed drum and verified rollers and gaskets all checked OK. Found when you’re putting top on and put pressure on lint screen housing noise occurs. Customer stated he’s going to try to modify lint screen housing to stop noise instead of putting parts into unit. No leaks present. Job complete
Diego G.
DRYER WHIRLPOOL MEDC215EW1 Arrived on site. Checked for noise issues. Removed drum and verified rollers and gaskets all checked OK. Found when you’re putting top on and put pressure on lint screen housing noise occurs. Customer stated he’s going to try to modify lint screen housing to stop noise instead of putting parts into unit. No leaks present. Job complete
Lou S.
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to install previously diagnosed and ordered part. I removed and replace the sensor and placed in diagnostics to calibrate. Unit operated as designed with no error codes. No water leaks observed during service, job completed."
Joseph C.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Arrived on site for “chattering of filter, during water dispense” complaint. Inspected unit and found customer had been using off brand filter. Not able to test, due to customer not wanting to purchase brought filter. Did find loose connection, at door bottom. Reconnected. Customer will need to purchase new Whirlpool filter. No leaks detected, at time of service."
Jonathan S.
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for top rack failing apart. Inspected unit and found left track had separated. Pulled unit to gain access to tracks. Removed both upper tracks and installed new. Tested upper rack operation.Performed diagnostics mode and no error codes. Checked for hot temperature at end of cycle. All tested good , no water leaks present. Spoke with customer on user care guide."
Lou S.
DRYER MAYTAG MEDB765FC0 "arrived on site to inspect dryer not working. Upon further inspection, the customer advised that when the unit heats up it starts to make a loud vibration noise and when the unit is turned on, it makes a loud screeching noise. Turned the unit on and I could hear the screeching noise and after approximately 2-3 minutes, the unit began to make a loud vibrating/rumbling noise. I removed the tub and using a jumper wire I turned the unit on and could tell that the motor was making the screeching noise; almost sounds like it is stripping gears when it starts. The vibration noise was coming from the air duct. Using some sealer pads, I placed them in between the ent and the chassis and the noise stopped. I also found that the belt was beginning to fray in certain areas. I am ordering a motor, blower wheel, belt, and tension pulley. Scheduled return service for 01/23/19. No lint observed during service.; ordrng 1 W10837240 (bracket) and 1 WPW10131172 (belt) and 1 WPW103
Jonathan S.
DISHWASHER KITCHENAID KUDE20IXWH6 "Arrived on site for dishwasher not starting cycle. Performed diagnostics mode, error code 10-1 dispenser fault, 2-1 UI stuck key, 9-1 diverter can not find home and 6-6 cold water entering. Found wash mode cancel before filling. Signaled out each component by disconnecting circuit. Issued continued. Removed control and inspected. Installed new control and tested. Found faulty control. (DW165) . Per diagnostics mode and monitor cycle. All tested good, no water leaks present. Paid in full on check #3923."
Scott M.
COOKTOP JENN-AIR JED8345ADB "Arrived on site to replace , INF switch . Unable to complete repair . Correct switch but with new placement of connectors on switch wire harness will not allow all connections to be made , wires are too short . Not allowing switch to be correctly in mounting bracket . Talked to service mang. Stopped repair . No funds collected ."
Steve C.
DRYER MAYTAG MEDX655DW1 Arrived on site to replace the drum in the repair kits due to the unit is tearing the clothes. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Tyler B.
WASHER WHIRLPOOL WTW7300DW0 "Arrived o. Site for noise while spin, found unit not spinning due to failed clutch, caused teeth or rotor to get chewed up, rotor and clutch will need replaced will return with clutch and GEARCASE . No leaks on site. Customer will not be home till 3pm; ordrng 1 W10754161 (rotor)"
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived to inspect refrigerator water dispenser making clinking noise. Removed and re installed filter, turned down the pressure at the wall valve and noise went away. Ran 3 gallons of water through the dispenser and noise never returned."
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I found a detergent pod inside the dispenser. The customer advised that they’ve tried using the unit approximately three times and the pod won’t dispense. I placed the unit in diagnostics and it showed error code F3E3. I cleared the code and continued with testing. The unit did not dispense water into the tub and I found that the water was turned off under the sink. I turned the water on and restarted diagnostics. The unit operated as designed and the dispenser opened as designed. I made recommendations for use and care and detergent and rinse aid use. No water leaks observed during service, job completed."
Jerry C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "WRS571CIHZ01 Arrived to inspect ice issues. I found a large amount of frost within the ice storage bin and in the cowl area for the ice maker. During inspection I found the door has warped and was making contact with the mullion. The rc door hinge is drooping and will require replacement at the time the fc door is replaced. No leaks observed during service. The customer is aware doors take 6-10 weeks to arrive and the office will schedule service. ; ordrng 1 LW11202405 (FC DOOR, SS) and 1 W11292872 (HINGE )"
Jerry C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ01 Arrived to inspect temperature issues. I removed and replaced the UI and tested. I inspected evaporator thermistor placement and found it on the cap tube side. I moved it to the suction side of the evaporator and tested. Operational test good, no leaks observed during service."
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of oven door not sealing properly, found loose/missing screws on inner door cover, I tightened and added screw, unit tested good."
Joseph C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for “freezing foods in fresh foods area” complaint. Inspected unit and found faulty control has damaged ui and damper assembly. Ordering new icemaker harness, damper, ui, control and damper gaskets. Return for repairs on 01/28. No leaks detected, at time of service.; ordrng 1 W10555984 (grille) and 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11284720 (USER INTERFACE) and 1 WP67006341 (gasket) and 1 WPW10196393 (damper control assy)"
Paul R.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived onsite for the dishwasher with the delay button not working properly. ,r stated they will set the cycle, press start, and sometimes when they check in the morning the unit has never run. Mr stated other times they have set the delay and pressed start but later they walk by the unit and all the lights are out. I tested the unit setting the delay and the lights stayed on the entire time. I opened the door and closed the door. The lights blinked until I pressed the start button again to reset the delayed wash. I checked stored error codes and there were none. I tested the unit again setting the delay and the lights stayed on but when I opened and closed the door the lights didn’t continue to blink. The lights returned to staying on without pressing start. The control is not working correctly. I changed the control out and tested the unit again. The console would continue to blink after the door was opened and closed until start was pressed unless
Lou S.
WASHER MAYTAG MVWB450WQ1 "arrived on site to inspect washer making humming noise. Upon further inspection, I found water in the tub and when the unit is turned on, the drain pump motor makes a humming noise, but will not drain the water. I removed the water hoses to the valve and found that the valve screens were completely blocked with debris. I received authorization from the office to replace the valve log and both pumps. I removed and replaced the valve log and drain pump ad tested the unit. It operated as designed with no error codes. I did not need the reciprocating pump. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for damaged door seal found gasket damaged,checked liner found insulation pulling away from liner. Diagnosed unit will need freezer door. Ordering new freezer door.; ordrng 1 LW10913113 (FZR DOOR)"
Robert J.
WASHER MAYTAG MVWB855DC3 "Arrived on job for complaints of getting codes of LF. Ran diagnostics failed test 1 and 4,received multiple codes indicating valve was bad. Tested water pressure which was fine. Replaced valve ran diagnostics passed no leaks detected at time of service"
Diego G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Check for no cooling issues. Found all components of unit not running at all. Rebooted controls all checked OK. Cannot pinpoint exactly what happened. Customer is going to see how he does and will let us know if anything occurs. Collected service fee of 140.71. No leaks present. Job complete
Diego G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Check for no cooling issues. Found all components of unit not running at all. Rebooted controls all checked OK. Cannot pinpoint exactly what happened. Customer is going to see how he does and will let us know if anything occurs. Collected service fee of 140.71. No leaks present. Job complete
Diego G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Check for no cooling issues. Found all components of unit not running at all. Rebooted controls all checked OK. Cannot pinpoint exactly what happened. Customer is going to see how he does and will let us know if anything occurs. Collected service fee of 140.71. No leaks present. Job complete
Tyler B.
REFRIGERATOR MAYTAG MSB26C6MDH00 "Arrived on sote for door and ice maker replacement, replaced door and ice maker and tested good, no leaks on sote"
Tyler B.
REFRIGERATOR MAYTAG MFF2558VEM5 "arrived on site for bimetallic and harness installed, replaced harness and tested good, no leaks on site. Upon removal tech broke clip to grille. Cust asked to leave on door step ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (PART AUTH) and 1 W10157765 (deflector) and 1 WPW10175909 (grille)"
Diego G.
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site. Checked for door issues. Found left front leg not down all the way allowing door not to close correctly. Adjusted feet and cycled, all functions tested ok. Also instructed cust that there will allows be a little bit of water after every cycle and is completely normal being a wet sump. No leaks present. Job complete."
Diego G.
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site. Checked for door issues. Found left front leg not down all the way allowing door not to close correctly. Adjusted feet and cycled, all functions tested ok. Also instructed cust that there will allows be a little bit of water after every cycle and is completely normal being a wet sump. No leaks present. Job complete."
Diego G.
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site. Checked for door issues. Found left front leg not down all the way allowing door not to close correctly. Adjusted feet and cycled, all functions tested ok. Also instructed cust that there will allows be a little bit of water after every cycle and is completely normal being a wet sump. No leaks present. Job complete."
Scott M.
COOKTOP WHIRLPOOL WFG550S0HZ0 Arrived on site for indicator light for cooktop element on . Unit is gas . Ran diagnostics only error code was for stuck keypad . Did a hard reste at breaker. Tested range all checked normal .preheated oven all checked good . Nongas leaks detected at time of service . Job complete .
Al R.
RANGE JENN-AIR JES1750FS0 Arrived to inspect Range with letters rubbing off of control panel. Verified complaint and ordered W10919303 CONTROL PANEL. CNOTE FOR SHANA.OFFICE TO RESCHEDULE WITH CUSTOMER.; ordrng 1 CNOTE (NEEDS APPROVAL SHANA) and 1 W10919303 (CONTROL PANEL STAINLESS )
Robert J.
WASHER AMANA NTW4516FW2 "Arrived on job for complaints of machine not working. Inspected unit and found cap was broken on suspension, replaced suspension. ran test cycle,passed no leaks detected at time of service."
Scott M.
DISHWASHER WHIRLPOOL GU3100XTVS "Arrived on site for DW door not closing. Found latch assembly was jammed into open position ,brackets holding latch catch are damaged . Was able to start unit with door open . Replaced latch 51.75, labor 159.99. Collected 229.21 CC w/ tax . Door is now closing properly and will start when closed and not start when open . Nonwater leaks detected at time of service . Job complete ."
Wesley P.
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site and installed switches and interlocks for open close door error. All checks good after repair, unit is now operating properly."
Joseph C.
WASHER MAYTAG MVWX655DW1 "Arrived on site for “water not coming out of unit” complaint. Per my previous diagnosis, removed and replaced suspensions, control and actuator. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Lou S.
WASHER GE GTW680BSJ1WS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the sensor ad tested and the unit continued to not spin and now will not agitate. I contacted GE Techline and they suggested replacing the motor pulley or the control. They had me test the motor at the control and it was not showing correct voltage (VDC). I removed and replaced the motor and the control (warrantied) and tested and the unit agitated and began to spin, but stopped spinning after the drum spun approximately 360 degrees. I notified my service manager CS and he advised to remove the motor and advise the customer that he would be contacting them to discuss the unit. No water leaks observed during service.; O-emld tckt"
Jerry C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 WRF993FIFM00 Arrived to instal parts. I removed and replaced the three way valve and condenser after recovering and weighing out the refrigerant and seeing no signs of leaks. I vacuumed the system and then monitored. I charged with the mfg prescribed amount of refrigerant and tested. All functions within test mode 40 appeared normal and the unit started cooling within normal mode. No water connections to unit.
Robert J.
RANGE WHIRLPOOL WFE525S0HS0 "Arrived on job for complaints of door not working. Found damaged hinges, replaced hinges with kit,tested operation passed."
Clif L.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found pump pressurizing upper sprayer arms but arms not turning. Unit will need new upper rack sprayer and feed tube to complete repairs. Return date is set for 1/24/19. Will Bring pump assembly with me on return visit in case needed.; ordrng 1 WPW10340745 (tube-feed) and 1 WPW10605345 (arm-spray)
Scott M.
RANGE KITCHENAID KSDG950ESS1 Arrived on site for door hinge issue and some rusting on inner liner as well as the flaking on upper door trim. Found door hinges had no resistance when opening of closing door . Replaced both hinges and removed some remaining glass . Door is functioning properly . Informed customer liner and trim are past cosmetic time frame . No gas leaks detected at time of service . Job complete .
Kevin B.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site and removed outer door panel and found when in wash cycle water splashes over tub lip, took pictures. Will need to bring back lower spray arm to correct issue. No water leaks detected at time of service.; ordrng 1 WPW10319027 (spray arm)"
Joseph C.
REFRIGERATOR GE GTE16DTHCRWW "Arrived on site for “not cooling in fresh foods or freezer” complaint. Found unit in outdoor kitchen. Inspected unit and found power pins, on compressor grounded to compressor body. Ordering new compressor, access valve and filter dryer. Will need sealed system tech, two hours and authorization. Unit is not connected to water. Office to set return schedule, due request of two hour call, sealed system tech and need for authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL ) and 1 WR86X96 (drier) and 1 WR87X20936 (COMPRESSOR)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. Found spit on tube to icemaker. Replaced tube,ran icemaker through a cycle no leaks,ran water dispenser no leaks unit working as designed."
Brandon C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of dishwasher not operating, found 2-2 error code in diagnostic mode, control lost communication with UIB. I unplugged UIB from main control and reconnected, I ran diagnostic test cycle, unit passed all tests."
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for heating issues. Found heater not kicking on. Found loose connection to heater. Repositioned connector and reconnect to heater. All functions tested ok. Also instructed customer that water temperature going to unit needs to be at 120 degrees. No leaks present. Job complete File#7723978325
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for heating issues. Found heater not kicking on. Found loose connection to heater. Repositioned connector and reconnect to heater. All functions tested ok. Also instructed customer that water temperature going to unit needs to be at 120 degrees. No leaks present. Job complete File#7723978325
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for heating issues. Found heater not kicking on. Found loose connection to heater. Repositioned connector and reconnect to heater. All functions tested ok. Also instructed customer that water temperature going to unit needs to be at 120 degrees. No leaks present. Job complete File#7723978325
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived on site for refrigerator not dispensing ice. Per diagnostics and tested dispenser. Found motor not getting voltage. Inspected wire harness and found broken wire ( see SD-QuickPic). Recommend for customer to contact Whirlpool before preceding with repair.
Clif L.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on site to diagnose a refrigerator that is not running at all. Found main Molex connector was not fully inserted from factory causing it to separate overtime. This was preventing control from receiving power and preventing unit from operating. Re-inserted connector and tested unit. Found unit is functioning properly at this time and no other repairs are needed.
Kevin B.
OVEN WHIRLPOOL WOS92EC0AS03 "Arrived on site and replaced control panel diagnosed by previous technician, after replacement confirmed all buttons and functions are operating properly, job complete"
Paul R.
WASHER MAYTAG MVWB965HC0 Arrived onsite to replace the previous diagnosed parts. I replaced the leveling foot. Call complete.
Luis M.
ICE MACHINE KITCHENAID KUIX305ESS0 "Arrived on site for unit making too much ice. Diagnosed faulty bin thermistor. Removed faulty thermistor,installed new bin thermistor"
Diego G.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site. Check for no display issues. Found LEDs fading from display. Replaced display and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site. Check for no display issues. Found LEDs fading from display. Replaced display and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site. Check for no display issues. Found LEDs fading from display. Replaced display and cycle, all functions tested OK. No leaks present. Job complete"
Clif L.
REFRIGERATOR WHIRLPOOL WRT138TFXF02 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found water line that connects to valve and icemaker filter leaking at valve due to misshaped line. Removed damaged portion of line and tested unit. Found all is functioning properly at this time and no leaks were found after services were performed. Homeowner approved quote for labor. Office to charge card on file for balance of repair.
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Checked for leaking issues. Found drain clogged again. Called tech-support and they are saying that drain wall has to be caved in creating drain to keep freezing over. Instructed customer that drain line is nonrepairable and cannot do nothing about it. Instructed customer to get with whirlpool for resolution. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Checked for leaking issues. Found drain clogged again. Called tech-support and they are saying that drain wall has to be caved in creating drain to keep freezing over. Instructed customer that drain line is nonrepairable and cannot do nothing about it. Instructed customer to get with whirlpool for resolution. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Checked for leaking issues. Found drain clogged again. Called tech-support and they are saying that drain wall has to be caved in creating drain to keep freezing over. Instructed customer that drain line is nonrepairable and cannot do nothing about it. Instructed customer to get with whirlpool for resolution. No leaks present. Job complete
Brandon C.
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on site for customer complaint of unit not working and clock not maintaining time and date. Found unit was still in demo mode, I reset controls and took unit out of demo mode. Tested good."
Clif L.
DRYER LG DLG5988S arrived on site to diagnose a dryer that is making unusual noise. Found failed roller in unit. Replaced roller and tested unit. Found all is functioning properly at this time.
Joseph C.
WASHER AMANA NTW4516FW1 "Arrived on site for “unit does not complete wash cycle” complaint. Inspected unit and found about 12” of drain line in stand pipe and F8E1 error code, when performing error code check. Adjusted drain hose to 4”-4.5” into standpipe. Found loose connection on fill valve, as well. Reconnected harness to inlet valve. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Clif L.
OVEN JENN-AIR JJW2830WB00 Arrived on site to diagnose an oven that is not turning on. Tested unit and found power supply receiving voltage but not sending any to panel. Power supply will need to be replaced to complete repairs. Return date is set for 1/23/19 with an a.m. request.control (174.10+tax)Svc/Lbr (219.99+tax); ordrng 1 WPW10286791 (cntrl-elec)
Jerry C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived for service. The office called prior to entering the home and informed me the customer requested a cancellation. No access to unit.
Steve C.
OVEN WHIRLPOOL WGE555S0BS02 Arrived on site for the unit made a pop noise. Tested the unit and did not find any burnt spots and the left front burner is working properly. Did find two of the knobs are broken and hard to turn. Will need to order two knobs.; ordrng 2 WPW10437088 (knob)s
Wesley P.
WASHER WHIRLPOOL WFW7590FW0 "Arrived on site and used tub, rotor, stator and bolt to repair. Unit is now operating as designed."
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for no cooling issues. Found refrigerator evaporator Iced over completely. Instructed customer they will need to thaw out refrigerator in order for us to replace thermistor. Reschedule for 1/23/19
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for no cooling issues. Found refrigerator evaporator Iced over completely. Instructed customer they will need to thaw out refrigerator in order for us to replace thermistor. Reschedule for 1/23/19
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for no cooling issues. Found refrigerator evaporator Iced over completely. Instructed customer they will need to thaw out refrigerator in order for us to replace thermistor. Reschedule for 1/23/19
Robert J.
COOKTOP WHIRLPOOL WFC150M0EB3 Arrived on job for complaints of burners weren’t working properly. Instructed customer on correct sizing of element to pan.
Jerry C.
VENTHOOD KITCHENAID KVUB600DSS3 KVUB600DSS3 Arrived to inspect noise. I found the blower very out-of-balance and it will require replacement. Office to order blower and contact the customer to schedule return service. ; ordrng 1 W11035826 (motor-fan)
Al R.
WASHER WHIRLPOOL CHW9150GW0 Arrived to install previously ordered part. Removed and replaced the belt. Reassembled unit. All water lines were dry at the time of service. JOB COMPLETE.
Brandon C.
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived on site to replace UIB panel and blower motor, I replaced both parts, tested good."
Wesley P.
DRYER WHIRLPOOL WED4815EW0 Arrived on site and found unit dryer fuse blown. Verified all other parts function. Element not grounded. All checks good after repair. Replaced fuse.
Wesley P.
WASHER WHIRLPOOL WFW7590FW0 Arrived on site and found unit would start but not progress at all and not fill at all. Ordering controls and returning with valve. ; ordrng 1 W10640073 (UI) and 1 W10750560 (CONTROL)
Jerry C.
DRYER MAYTAG MEDB765FW0 MEDB765FW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the springs and hinges and tested. The issue was corrected and the door operated normally. Lint removed from chassis.
Tyler B.
DRYER AMANA NED4655EW1 "Arrived back on site for unit not running, found element shirted to case, and popped fuse, replaced heater and fuse and tested good."
Steve C.
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for the unit is not making ice. Tested the unit and found no water flow to the reservoir. Removed the water filter and the water pressure is good. Found the water filter is defective. Advise customer to replace the water filter. Unit works properly and all water connections were dry at the time of service.
Brandon C.
RANGE WHIRLPOOL W5CG3024XS01 "Arrived on site for customer complaint of cooktop sparking on its own, found faulty spark module. I replaced spark module, tested good.
Lou S.
OVEN WHIRLPOOL W0D51EC0AS04 "arrived on site to inspect oven temps. Upon further inspection, using my oven dolly, I pulled the unit from its space and removed the top cover. Using my multimeter, I tested ohms to both sensors and both were within the 1000-1200 ohms range (1089). I began testing on Bake @350 degrees Standard Preheat Multi racks. My temp reading at 350 degrees preheat was 295 degrees. My next five readings were 319, 397, 342, 402, 341 for an average of 361 degrees. I calibrated the unit minus -10 degrees.
Tyler B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for door replacement. And customer still complaining about loud noises, found prior tech's to mis-diagnosed noise. Noise is coming from diffuser and will need replaced to complete repair . Replaced door and tested good. ; ordrng 1 W11164593 (DIFFUSER)"
Brandon C.
WASHER WHIRLPOOL WFW8300SW02 "Arrived on site to replace the drain hose, after I replaced drain hose, unit tested good. Collected balance on cc"
Kevin B.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found it is not draining properly, found drain is clogged and after clearing function has returned to washer. Began a diagnostic cycle and washer completed properly. Started washer on a normal cycle with clothing and it is progressing correctly. No water leaks from connections at time of service, job complete"
Wesley P.
DISHWASHER AMANA ADB1400AGS0 Arrived on site and found unit not filling. Found valve wire disconnected. Reconnected and tested. All checks good. Unit is operating as designed.
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site for unit with no ice . Found ice maker stuck and replaced ice maker and unit filled. No leaks on site
Steve C.
DISHWASHER WHIRLPOOL GU2400XTPB7 Arrived on site to replace the drain pump due to unit not draining. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for no ice. Found ui control set on water no response on ui when trying to switch to ice. Removed power to ui same issue after power sent back to ui diagnosed unit will need ui control. Ordering new ui assembly.; ordrng 1 W11224590 (UI CONTROL)
Thomas L.
WASHER GE GUD27ESSJ1WW Arrived on site to install previously ordered parts. Inspected unit and found motor drive pulley is damaged/bent / wobbly. Installed belt to test. Motor pulley is definitely going to eat up belt again if it isn’t replaced as it is very bent. Customer is able to use for shirt term.Office to get approval and reschedule for 2 hours. Unit will also need the GE washer spanner wrench.; ordrng 1 2HOURJOB and 1 COSTAPPROVAL and 1 GEWASHERSPANNEDWRENCH and 1 WH01X10608 (set screw pulley m.) and 1 WH01X20436 (drive 3l)
Clif L.
REFRIGERATOR WHIRLPOOL GAFZ21XXRK02 Arrived on site to diagnose a refrigerator that is leaking into the bottom section. Tested unit and found evaporator drain frozen over. Thawed and drained and tested unit. Found all is functioning properly at this time. Unit was not hooked up to water at time of service
Tyler B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site for unit not dispensing water and small ice. Customer stated it started after filter replaced. Removed filter and unit dispensed. Customer has defected filter . Custer will be replacing and contacting us if issue still occurs. No leaks on site
Jonathan S.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher not cleaning properly. Performed diagnostics mode, no error codes. Monitored test mode. Checked amp draw to heater. Measured amp draw to element, found within range. Measured incoming water to temperature. Spoke with customer on user care guide. All tested good, no water leaks present."
Robert J.
RANGE AMANA AGR5330BAS3 "Arrived on job for complaints of door gasket issue,found found gasket damaged. Called tech line and documented the damage to gasket. Tech line asked to take picture. 7723977878 replaced gasket per techline instructions."
Paul R.
DISHWASHER KENMORE 665.12793K311 "Arrived onsite for the dishwasher that still gives a sudsing error message, beeps, and shuts the unit down. I checked stored error codes and found an F6E4 & F6E3. I found the float switch working as designed. I ran the diagnostics cycle and found the unit full of suds halfway into the cycle and I showed mr. I found the rinse aid dispenser still set to minimum. I added a tablespoon of canola oil to break the suds down and drained the machine. I ran diagnostics again and the dispenser worked as designed. Ms stated that after I left on the previous visit the unit worked correctly on the first load but failed the 2nd time she started using it. The dispenser is erratic and is dispensing too much rinse aid sometimes causing the issue.
Scott M.
OVEN KITCHENAID KODE300ESS00 "Arrived on site for inner glass broken . Replaced inner glass 96.40 and clean broken glass out of inner door . Job complete ."
Luis M.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for fresh food evaporator incased in ice. Removed evaporator cover found thermistor in correct position,defrosted evaporator. Per service pointer W11329116B replaced evaporator cover secured thermistor to correct location with a zip tie,installed new updated control per service pointer. Found large gap between drain and cabinet in compressor compartment. Added sealer around gap. Repair covered under project code S27311 (2xL); ordrng 1 CNOTE (PROJECT CODE COVERS PARTS AND DOUBLE LABOR)"
Diego G.
OVEN JENN-AIR JLRP548WP01 "Arrived on site. Replaced appliance manager and cycled both ovens. All functions tested OK., No leaks present. Job complete"
Diego G.
OVEN JENN-AIR JLRP548WP01 "Arrived on site. Replaced appliance manager and cycled both ovens. All functions tested OK., No leaks present. Job complete"
Diego G.
OVEN JENN-AIR JLRP548WP01 "Arrived on site. Replaced appliance manager and cycled both ovens. All functions tested OK., No leaks present. Job complete"
Tyler B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no power to unit, found control board has failed causing no power, unit will need new control to complete repair ; ordrng 1 CNOTE (OFFICE RS) and 1 W11158146 (CONTROL )"
Paul R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite for the refrigerator with the FC frosting up. I found the gasket not sealing correctly on the top on the right side and down the upper portion of the right side. I removed all the frost, ice, and moisture from the baskets and rails. I heated the gasket to get it to return to normal shape. I tested the door seal and the unit is sealing correctly and the door is closing as designed. There were no water leaks present at the time of service. Call complete."
Jonathan S.
DRYER LG DLEX33660V "Arrived on site to install previous diagnosed part. Removed failed element assembly and installed new. Tested element resistance. Tested drum movements. All tested good.
Robert J.
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 "Arrived on job for complaints of refrigerator compartment was not cooling. Replaced cover with upgraded cover, began to cool. No leaks detected at time of service"
Thomas L.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for wash conditions. Found that the unit has a failed wash motor and an OWI that is leaking. Will need cost approval.; ordrng 1 COSTAPPROVALNEEDED and 1 W11084121 (sensor)
Thomas L.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for poor venting operation. Found vent motor is pulling .97 amps on high and .48 amps on low. Unit opening is 38 “ and installation guide recommends 30 “. I can here vent opening and closing. Unit is operating as best it can with installation. Contact manufacturer about situation. Spoke with Dave. he verified unit is too high and performance is hampered by height.SR# 7723975600
Thomas L.
DRYER WHIRLPOOL WED8000DW3 Arrived on site for no heat condition. Found that the terminal block has failed. Will replace terminal block on return visit.; ordrng 1 279320 (terminal block)
Tyler B.
DRYER MAYTAG MEDB835DW4 "Arrived on site for unit giving af error. Ran unit disconnected from wall and still got af error, replaced control and tested good"
Jonathan S.
WASHER MAYTAG MVWB765FC2 "Arrived on site for washer having error code F6-E2. Inspected work area and found drain line not tied in. Performed diagnostics mode and checked fault code history. Found error F6-E3 miscommunications between UI and control, F0-E3 overload and F3-E2 inlet valve fault. Tested in manual test mode, ran test 51 and passed all test. Ran manual test mode. Tested inlet valve,and spin and agitation. Removed control and tested unit and had fault F6-E2. Found UI not responding, removed UI and tested. Found surge on UI circuit. Will need to replace UI to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (NO ETA ON UI) and 1 W11162441 (UI ASSEMBLY )"
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to replace the previous diagnosed parts. I replaced the ice maker and while filling out the ticket the unit filled with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KSSC48FMS00 "Arrived on site for cooling issue. Removed evaporator cover found weak frost pattern on evaporator,removed compressor cover checked pressure,pressure reading-10 to -20 corrosion on heat exchanger line diagnosed leak in heat exchanger. Power cycled unit control powered off then on unit will need updated control also. Need AUTHO for main control,compressor,heat exchanger,evaporator and filter drier. Repair will need multiple time slots CNOTE; ordrng 1 CNOTE (DOUBLE LABOR) and 1 CNOTE (4 TIME SLOTS) and 1 TH90SF8404 (ACCESS VALVE) and 1 W10508992 (EXCHANGER) and 1 W10841139 (COMPRESSOR) and 1 WP2306094 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Arrived on site for damaged doors. Found some sort of corrosion on on fresh food doors at bottom of handles removed handles found corrosion on back side of handles and on doors where handles meet stainless steel. Tried wiping off residue,unable to wipe off diagnosed unit will need new doors and new handles. Ordering new handles to install when doors are installed. ; ordrng 2 W10899551 (HANDLES)s"
Paul R.
RANGE WHIRLPOOL JES9800CAS01 "Arrived onsite for the range with some of the buttons not responding. I reset power to the unit and had no change. The control panel needs to be replaced to complete service. I replaced the control panel and tested the unit. The unit and all functions are working as designed. Call complete."
Steve C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for the unit freezer is frosted over. Tested the unit and found the freezer has a small gap around the liner. Removed the freezer door and added adhesive around the liner. Tested the unit and the unit is working properly. Also change the temperature setting to the recommended 0 degrees and 38 degrees. All water connections were dry at the time of service.
Lou S.
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer door not closing and timer not advancing. Upon further inspection, I closed the unit door and opened it and it operated as designed. Customer advised that he felt it was too hard to close. I advised that it was normal. I turned the unit on air dry and watched the timer ad after approximately five minutes, the timer never advanced. I opened the console and found that the time was not plugged in. When I removed the connection, I found that the connection had been shoved onto the timer motor connection and bent the points down so it was not making a good connection. I adjusted the points and reconnected the motor and tested and it began to advance. No lint observed during service, job completed."
Paul R.
WASHER MAYTAG MVWB835DW3 Arrived onsite for the washer making a squeaking noise. Ms stated that the water is not hot enough when set to the hottest setting. Ms had a recording of the squealing sound and it was the water valve making the noise. Ms stated that it doesn’t make the noise every time the machine is used. I questioned ms about water pressure in the home and she stated it’s different all the time depending on what time of the day it is. I explained to me that high water pressure is causing the sound with the fill valve. I tested the water temp with the unit set to hot. The first fill the temp was at 99 degrees. The second fill the temp was at 97 degrees. I tested the water temp at the sink in the laundry room and the hot water temp was at 98 degrees. Ms asked what the temp was when the unit was set to warm/hot and the temp was at 87 degrees. I explained to ms that this was acceptable since the incoming hot water temp was at 98 degrees. Ms stated the showers were not very hot
Thomas L.
DRYER MAYTAG MED5500FC2 The top is the wrong color. Re-ordering the correct color.; ordrng 1 WPW10460919 (top)
Scott M.
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site , replaced both tracks and side screw caps . No water leaks detected at time of service . Job complete ."
Jerry C.
DRYER MAYTAG MED5500FC2 "MED5500FC2 Arrived to inspect no operation. I found the UI unresponsive to input and verified correct voltage on both L1 and L2 legs. I removed and replaced the main control and the issue was not resolved. Office to order UI and contact the customer to arrange return service. Lint removed from chassis; ordrng 1 W11179321 (UI, CHROME SHADOW)"
Scott M.
WASHER MAYTAG MHWC7500YW0 "Arrived on site for washer not spinning . Ran diagnostic cycle unit will fill but nothing else . Then goes to f6 . Checked latch and got bad ohm readings . Replaced latch and ran diagnostics , same results . Will need 2nd man . Ordering motor , MCU .no-water leaks detected .please call to set return visit .; ordrng 1 2MAN and 1 AUTHO and 1 WPW10192965 (cntrl-elec) and 1 WPW10192987 (motor-drve)"
Kevin B.
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site and inspected cooktop and town center knob is dragging, gallon plastic grommet is off centered and after correcting valve now spins properly. No for the repair is required at this time, job complete."
Steve C.
RANGE WHIRLPOOL WEG730H0DS0 "I am on site for the unit is not igniting. Tested the unit and found all the burners are igniting but found the two front burners have a lot of black residue and damage the burner caps and the grates. Found the front runners are not converted to LP and advise the customer he will need to contact a plumber or gas company. Will need to order the burner caps, grates,and lp kit.; ordrng 1 W11126047 (spud-orfce) and 1 W11175813 (GRATE) and 1 WPW10479988 (cap-burner)"
Robert J.
RANGE KITCHENAID KSEG700ESS1 "Arrived on job replace panel control.replaced,tested operation passed"
Tyler B.
RANGE WHIRLPOOL WFG775H0HB0 "Arrived on sote for front burner not igniting. Found spark arching on head and not cap, removed head and adjusted igniter and reassembled and tested good. No gas leaks on site"
Luis M.
ICE MACHINE KITCHENAID KUIC15POZP0 "Arrived on site for no ice. Ran diagnostics failed bin thermistor,unit passed all other diagnostics. Cleaning need led and change filter led on. Replaced failed bin thermistor, replaced filter customer provided ran diagnostics passed, ran unit through a clean cycle.
Jonathan S.
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site to install previous diagnosed part. Gained access to control and fuse. Removed failed fuse and installed fuse kit. Powered unit on and tested in normal run mode. Activated diagnostics test mode and monitored unit. Fond unit leaking at door, opened u it and found suds buildup. Added cooking oil to deaerate soap suds and ran diagnostic test cycle. Found dishwasher unleveled and water leaning towards front of unit. Adjusted front leveling feet. Found lower back legs need to be lowered to level unit. Had customer sign waiver due to prior scratches on floor. Pulled unit off and lowered back wheels. Not able to flush unit with cabinet. Will need to remove .25 of inch of cabinet for unit to set flush and not interfere with door. All else tested good. Spoke with customer on minor leak. Paid in full on prior service."
Robert J.
DRYER WHIRLPOOL WETLV27HW0 "Arrived on job for complaints of water inlet valve being cracked. Verified valve is cracked,model and serial number was incorrect,updated model and serial number.; ordrng 1 W11222849 (VALVE )"
Clif L.
COOKTOP JENN-AIR CVGX2423B Arrived on site to diagnose a range that is trying to re-ignite when unit is being used. Found no mechanical issues with stove at this time. Advised customer on soil build up on igniters and that there are two air registers blowing air from the AC and heating unit directly at the stove which will cause a distortion in the flame and reignition to occur. No repairs are needed at this time and all is working properly. No gas leaks were found at time of service.
Kevin B.
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site and found start button is not working, replaced control panel and control board and it is now operating properly and microwave is heating correctly, job complete"
Kevin B.
RANGE WHIRLPOOL WEG515S0FS0 Arrived on site to replace vent trim on upper oven door and found Side plastic trim between front glass panel and rear panel is also broken and will need to be replaced took one picture of broken piece.; ordrng 1 W10761018 (trim-door) and 1 WP8523172 (trim-door)
Luis M.
REFRIGERATOR GE PFCS1RKZASS Arrived on site for water leaking. Removed compressor cover found water leaking from water valve diagnosed failed water valve. Need AUTHO approval for water valve replacement ; ordrng 1 NEEDAUTHO and 1 WR57X10032 (VALVE)
Arthur B.
DISHWASHER WHIRLPOOL DU890SWKU0 Arrived onsite for customer complaint of dishwasher dispenser not opening and rinse cap missing. Tested dispenser and found latch will not open soap dispenser. Also found rinse aid cap missing causing rinse to spill in tub. Ordering dispenser latch and rinse aid cap. R/S Monday 1/21. All water connections were dry at time of service.; ordrng 1 676413 (latch det.disp) and 1 WP3378134 (cap)
Steve C.
WASHER AMANA NTW4516FW2 "Arrived on site for the unit is leaking water. Tested the unit and found under the tub there is a crack, see pic. Unit will need a new outer tub. Will need two hours to complete the repair. All water connections were dry at the time of service. Office will need to reschedule the customer.; ordrng 1 W10371566 (tub)"
Diego G.
RANGE AMANA AER6303MFS2 "Arrived on site. Replaced control, left rear and right front burner. Cycled all burners, all functions tested OK. Job complete"
Diego G.
RANGE AMANA AER6303MFS2 "Arrived on site. Replaced control, left rear and right front burner. Cycled all burners, all functions tested OK. Job complete"
Diego G.
RANGE AMANA AER6303MFS2 "Arrived on site. Replaced control, left rear and right front burner. Cycled all burners, all functions tested OK. Job complete"
Luis M.
REFRIGERATOR KITCHENAID KSRA25FKSS0 "Arrived on site for water leaking. Found kitchen flooded. Removed front grill found water leaking from filter housing. Removed filter water still leaking from housing,shut off after valve at wall found wall valve not closing fully and still allowing water to leak diagnosed unit will need new housing and a plumber will need to be scheduled to replace shut off valve.; ordrng 1 WP2186443 (HOUSING)"
Steve C.
OVEN WHIRLPOOL WFE320M0ES1 Arrived on site to replace the left rear and left front element due to being cracked. Replace both elements and tested unit. Unit works properly and job complete.
Steve C.
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not turn on. Tested the unit and found there is voltage to the control but control will not turn on. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Arthur B.
OVEN WHIRLPOOL RBS275PRB00 Arrived onsite for customer complaint of wall oven bake element no heating. Removed back panel and found element connectors came off. Also found electrical tape wrapped around element connectors. Removed electrical tape and removed connector. Installed new connectors and reassembled. Tested unit and found bake element comes on as intended. No other issues found.
Robert J.
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on job for complaints of heat indicator light staying on. Changed infinite switch and ran test, passed"
Wesley P.
WASHER AMANA NTW4516FW3 "Arrived on site and replaced basket. Tested, all checks good."
Jonathan S.
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for oven having error code F1-E1. Inspected unit and found oven liner in bottom of unit. Removed oven line and inspected for damages, found minimum damage to line. Performed diagnostics mode and verified fault code, reset unit at breaker. Ran factory reset and checked fault codes, none. Preheat in rapid bake mode at 450°. Performed test mode, tested door latch, temperature sensor and set clock. Unit tested good.
Brandon C.
RANGE KITCHENAID KGCS166GSS2 "Arrived on site for customer complaint of burners not working, found rl and rc burner valves need replacing. Ordering valves. ; ordrng 1 WP3191292 (valve-brnr) and 1 WP3191293 (valve-brnr)"
Leonardo C.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site to test unit for burners not igniting. Test unit and found ignitors not working. Checked power and unit getting correct voltage. Took cooktop of and found white wire to ignitor harness pinched. Secured wired and test unit and unit test good job complete no leaks present at this time.
Jerry C.
RANGE WHIRLPOOL WFE770H0FZ2 WFE770H0FZ2 Arrived to inspect no readout. The display had darkened and then fully failed. The unit will require the control and the office will need to contact the customer to arrange return service. ; ordrng 1 W11308431 (CONTROL)
Thomas L.
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site for no operation. Found unit totally dead. Tested and found a broken neutral inside the unit. Removed broken section. Unit functions properly. All water connections are dry.
Diego G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Steve C.
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not turn on. Tested the unit and found proper voltage to the control 121 V. Found the control will not light up. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
James C.
DRYER WHIRLPOOL WED92HEFW2 "Arrived on site and installed new side panels, top and console. Unit was not installed at time of service and I was unable to verify operation. Job complete"
Thomas L.
WASHER WHIRLPOOL WTW8500DC0 Removed and replaced failed drive parts. Parts have failed from normal use. Tub ring was cracked. Unit now operates normally with no water leaks.
Steve C.
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for the unit is not freezing. Tested the unit and found the control LED will not turn on. Reset the unit and the light came on and the compressor is running. Remove the evaporator cover and found no frost buildup. Found the unit has a seal system defect. Will need to order the compressor, UV dryer, access valve, control and the harness. Will need two hours to complete the repair.; ordrng 1 CNOTE (2HRS) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11103760 (HARNESS ) and 1 WPW10143759 (dryer UV)"
Paul R.
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for the range with the door handle loose because a screw fell out. Ms had the screw. I disassembled the door and added loc-tite to both screws. I mounted the door and checked it for proper closure. Call complete.
Steve C.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for the unit is not making ice. Customer also advise when dispensing ice it is extremely loud. Tested the unit and found the ice maker will not cycle. Replaced the ice maker and tested the unit. Found the solenoid for the ice dispenser will not move and the auger is extremely loud. Will need to get autho and reschedule customer. All water connections were dry at the time of service.; ordrng 1 CNOTE (AUTHO) and 1 WPW10309866 (solenoid)
Clif L.
DRYER MAYTAG MEDB755DW2 Arrived on site to diagnose a dryer that has vent being clogged constantly. Found no mechanical failures to unit itself. Vent exit on roof is visibly clogged and can be seen from the ground. This is most likely due to a fine mesh screen on vent opening. Homeowner will need to have vent inspected and cleaned to complete repair. No further repairs to be performed by AEX at this time.
Al R.
WASHER MAYTAG FAV6800AWW Arrived to inspect washer possibly off balance. Ran the unit in diagnostic test mode and unit passed all checks.
Robert J.
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on job for complaints of dishwasher not working. found the power supply cord to dishwasher damaged no L1 power. No leaks detected at time of service.
Thomas L.
MICROWAVE WHIRLPOOL WMH53520CE6 Arrived on site for no heat condition. Today the customer had ample time for me to remove the unit from the wall to properly diagnose and repair. Replaced defective magnetron and unit now operates properly.
Steve C.
REFRIGERATOR GE GNS23GMHBFES Arrived on site for the unit will not turn on. Found all the lights will turn on but the user interface will not light up. Remove the control board and found there is a resistor that is sorted. Replace the control board and tested unit. Unit works properly and all water connections were dry at the time of service.
Leonardo C.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to test unit for not heating. Test unit and found unit giving temp at 107 when oven off. Replaced sensor test unit and found broiler not working and light staying on. Will need to order new Control board W11261167 and console W11297728. Office to reschedule call builder on eta on parts. ; ordrng 1 W11261167 (CONTROL BOARD ) and 1 W11297728 (CONSOLE )
Steve C.
WASHER MAYTAG MVWB980BG0 Arrived on site for the unit is leaking water. Tested the unit and found the inner baskets will not move side to side due to the tub ring is hitting the top panel. Tilted the unit back and found the water leak is coming from the tub. Found the unit will need a new outer tub and tub ring. Customer advise he will be getting a new unit. All water connections were dry at the time of service.
Tyler B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for unit not drying dishes, found rinse aid being used, ran test and heater failed to work, found improper voltage coming from control board. Cust also stated they haven't had to refill rinse aide, indicating failed dispenser. Replaced control and dispenser and tested unit. Unit now heats as designed. No leaks on site"
Tyler B.
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit leaking, found water leaking from valves, replaced valves and tested good, no leaks on site"
Thomas L.
OVEN GE JTP15W0A5WW Arrived on site for no heat. Replaced failed bake element.
Steve C.
WASHER MAYTAG MVWB765FC3 Arrived on site for the unit is leaking water. Test of the units and found the water leak is coming from the water hose to the valve on the cold water section. Tighten the connection in the unit stopped leaking. Unit is working properly and all water connections were dry at the time of service.
Brandon C.
RANGE WHIRLPOOL FANFJVJEJF "Arrived on site for range diagnostic, unit was a new lg range. We do not service"
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range door damage. Upon my arrival, I found that the customer was not home, but there was an adult in the home who let me in to service the unit. I inspected the range oven door for damage and could not find any. I contacted the customer and questioned as to where the damage was located. The customer advised that there was a small dent at the bottom left corner of the broiler door. I looked closely and found the dent she was describing. I advised the customer that I would have to order the door and return to replace it. I am ordering the outer broiler door and scheduled return service for 01/24/19. No gas leaks detected during service.; ordrng 1 W10482110 (panel-drwr)"
Robert J.
COMPACTOR KITCHENAID KUCS02FRSS0 "Arrived on job for complaints of smell coming from trash compactor, found filter fan motor with 120 volts to it but no operation. ; ordrng 1 9871893 (fan-filter)"
Brandon C.
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to replace UIB and control, after replacing, unit tested good."
Luis M.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for loud banging noise. Per customer loud bang noise during harvest and noise didn’t start till last repair. Ran diagnostics no odd noise ran unit through a normal cycle no odd noise during beginning of cycle. Informed customer noise is probably from ice slab separating from evaporator plate when hot gas valve is energized and is completely separated from water housing. Called tech support,per tech support noise is normal due to slab breaking free from plate and to run a clean cycle. Removed all ice ran clean cycle per tech support file#7723970585"
Jerry C.
ICE MACHINE GE ZDIS150WSSE ZDIS150WSSE Arrived to inspect ice production issue. I found the unit would not fill correctly and water flow was inadequate to fill the reservoir. I quoted the customer for the fill valve assembly and then removed and replaced the faulty valve and purged the supply line. I tested the unit and it worked as designed. No leaks observed during service.