We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 09/01/2022
Arrived onsite for obstructed gas flow causing simmer to go out on power burner cleaned orifice. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78756
Kimo
Job Details: 09/01/2022
Arrived onsite for dryer that is making odd noise when in use. Upon inspection I found that the blower wheel housing was deformed. I removed and adjusted then reinstalled the housing and tested unit and found unit operating as designed no noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76501
Tyler
Job Details: 09/01/2022
Arrived on site for fridge continuously resetting power/not cooling. Upon arrival customer stated they werent sure on continuing with diagnosis due to current state of units inconsistencies. Customer declined further surface. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Canyon Lake, TX 78133
Andrey
Job Details: 09/01/2022
"Arrived on site to replace previously diagnosed control,control HV,LED control, pantry UI and User interface, replaced parts, powered on unit, all functions seem to be running good, compressor is running, advised customer to monitor and if issue still persists, call extended warranty, at this time job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near New Braunfels, TX 78132
Andrey
Job Details: 09/01/2022
"Arrived on site to test unit for heating bottom drawer, tested unit found blowers are running properly, customer stated that item in the drawer are also getting extremely hot, removed drawer and found 1.5 inch gap along the back of cabinet causing hot air to heat unit item in drawer, advised customer that hot air blowing out at the bottom of unit is normal, customer contacted contractor and they will address this issue, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/01/2022
"Arrived on site to test for water leak, tested unit found coming from failed heating element causing property damage images uploaded, replaced element, tested unit, unit now functioning as designed, left failed heating element with customer and advised them to call customer service, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Georgetown, TX 78628
Lou
Job Details: 09/01/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor and installed a UV dye drier and access valve. Vacuumed the system and pressures held. Installed 56g of R600a refrigerant and monitored the unit. Unit is beginning to cool as designed. Recommended that the customer allow the unit to cool for 48 hours before placing food items back into the unit. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Braunfels, TX 78130
Andrey
Job Details: 09/01/2022
"Arrived on site to test unit for F0E2 error, tested unit found that drain pump is not draining properly, removed front panel to access drain pump filter, found a sock blocking proper draining, removed sock tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model JGCP436HM00
Near Belton, TX 76513
Tyler
Job Details: 09/01/2022
"Arrived on site for a cooktop. Upon arrival customer stated that they did not find any physical cosmetic damage to front panel but had noticed that the front panel seem to be leaning lopsided with how the cooktop was mounted to the cabinet surface. Upon arrival confirmed issue and did find that front panel was not damn is the scratched but due to how the cooktop was installed it was leaning to the front right corner. found unit as off lvl. Instructed customer, they would need installation crew to rebalance front right side of cooktop in order to correct Visual warping of cooktop sagging in cutout. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Kyle, TX 78640
Kevin
Job Details: 09/01/2022
"Arrived outside and replaced all parts diagnosed by previous technician, after replacement confirmed microwave is working properly by heating a cup of water, job complete"
We serviced a
WHIRLPOOL WASHER
Model WDT750SAKZ0
Near Austin, TX 78737
Leonardo
Job Details: 09/01/2022
Arrived on site to test unit for door falling. Test unit and found broken left hinge. Replaced hinge test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78737
Leonardo
Job Details: 09/01/2022
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Leonardo
Job Details: 09/01/2022
Arrived on site to test unit for gas smell. Test unit and oven turning on and off. Can smell normal gas when oven turns on. Called safety file#7734425443 normal operation job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78750
Vincent
Job Details: 09/01/2022
"Arrived on site for washer, inspected unit and work area. Tested unit and found no stored error codes.CX complaint unit would stop mid cycle on bulky. I then ran a bulky items cycle with CX blanket and when the tub was full of water the washer machine was touching the floor. I leveled the legs so the belt cover wouldnt touch the floor. Found mo leaks. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Paige, TX 78659
Matthew
Job Details: 09/01/2022
Arrived onsite for dryer not starting. Upon arrival inspected unit. Found intermittent start switch. Replaced switch and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Leander, TX 78641
Lou
Job Details: 09/01/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=47 degrees and RC=57 degrees. I inspected the FC evaporator and found a large ball of ice in the upper right corner on the cap tube area and no frost pattern on the evaporator. I advised the customer they would need a sealed system repair. I am ordering the compressor, UV dye drier, access valve, nitrogen, LOKRING kit, R600 kit, evaporator, CNOTE-3 HOUR JOB, and office to order LOKRING parts. No water leaks observed during service and unit left unplugged for safety. Office to schedule return service. ; ordrng 1 W11547313 (Compressor kit) and 1 W11598432 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (R600a kit) and 1 CNOTE (LOKRING KIT) and 1 CNOTE (Nitrogen) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (SCHEDULE A FIRST CALL OR LAST CALL PLEASE)"
We serviced a
KENMORE WASHER
Model 110.3163361
Near Belton, TX 76513
Tyler
Job Details: 09/01/2022
Arrived on site for washer leaking as well as water not being removed from fabric softener dispenser. Upon arrival confirmed compliant and found signs of leaking from inlet valve as well as hot water side of valves not opening at all. Found proper voltages. Found partial clog in fabric dispenser funnel. Instructed customer on cleaning method for dispenser . Also found valve sent for repairs was incorrect.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leander, TX 78641
Lou
Job Details: 09/01/2022
"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. I found the valve is bad and not allowing the cold water to fill. When the unit agitated, it began to make a loud chatter noise coming from below. I tilted the unit back and found the motor pulley loose. I removed and replaced the valve housing and tested and the unit is filling as designed. I am ordering the motor. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11283592 (Drive motor)"
We serviced a
WHIRLPOOL WASHER
Model MVWX700XL2
Near Austin, TX 78732
David S
Job Details: 09/01/2022
"Arrived on site for washing machine leaking into the drum. I inspected The the unit and work area. I found the cold water valve leaking when the unit is in standby. The customer provided the cold water valve. The customer also stated after the spin cycle when the drum is slowing down the unit will squeak. I gained access to the cause case and found no signs of a leak. I inspected The belt and cam, I found the belt stretched and the came smoothed over from the belt rubbing on it. I installed the customer provided valve and tested the unit. I found the valve working.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 09/01/2022
Arrived on site to test unit for unit turning off. Test unit and found unit turning off. Will need to reschedule for 2 hours to see what going on and ordering main harness and sump and motor and fan. Customer needs appointment around 1 ; ordrng 1 W11344507 (Main harness) and 1 W11416363 (Sump and motor) and 1 W11414073 (Vent) and 1 2hour (2 hour)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Kimo
Job Details: 09/01/2022
Arrived onsite for for a range that is beeping constantly. Upon inspection I found that the unit would beep when I plugged it in I am ordering 1x control. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Round Rock, TX 78665
Gerry C
Job Details: 09/01/2022
MR Arrived on site for fridge not cooling. On inspection the Service panel was off and setting on top of unit. Amp reading off compressor .45amps and Ice was formed on the bottom section of FC. Did a ohm test on the evap fan in it showed OL tested. Then voltage at the control board for evap fan was 120VAC. Then I tested the voltage at the evap fan it was correct. Office to order parts and contact the CX to rc sealed system service. No leaks observed during service. ; ordrng 1 W11559968 (Evap fan motor) and 1 W11580057 (Compressor kit) and 1 WPW10143759 (Dye Dryer) and 1 W10913906 (Service Port) and 1 2hourssealedsystem (2 hours sealed system)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Coupland, TX 78615
Matthew
Job Details: 09/01/2022
Arrived onsite for refrigerator not making ice. Upon arrival found multiple attempts had been made by previous repair company. On arrival inspected unit. Found fill tube heater wire detached. Call Asurion Warranty Tech line . Tech reviewed history and confirmed heater had not been attempted. Approved ordering fill tube heater for replacement. Provided SR#1671717533. Office to reschedule.; ordrng 1 W11366500 (Fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elgin, TX 78621
Matthew
Job Details: 09/01/2022
"Arrived onsite for refrigerator dripping. Upon arrival inspected unit. Found that leak was being caused by ice melting. Temperature in cabinet warm. Unit had failed compressor, high amp draw and cutting off. Will need ss repair 3 hrs. R600 unit. Office ordering parts. Office to reschedule ; ordrng 1 R600 (SS repair)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near West, TX 76691
Jonathan M
Job Details: 09/01/2022
Arrived on site for arrange that is not lighting the front to outer burners and is making a high-pitched noise when the right knob control for the oven is not on Wi-Fi. Inspected unit and work area. Checked both burners and did confirm the customers complaint. Checked to make sure that the unit had been properly converted to propane as they have LP going to the unit. Did confirm the unit was properly converted. Replaced one of the burner heads that I had and tested the left front burner. The left front burner began to work as designed. I adjusted the knobs on the front panel and is unable to replicate the issue notice by the customer. I called whirlpool Techline and spoke to Kurt SR# 7734500309. He advised to go ahead and replace the user interface just in case but was unaware of any specific issues that would be causing this. Ordering another burner head and the user interface and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11492302 (UI) and 1 W11344539 (Burner head)
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Georgetown, TX 78628
David Z
Job Details: 09/01/2022
"Arrived on site to follow up on unit that was not running clean washer cycle and still very noisy. Ran unit and could constantly hear the slider slamming up and down nonstop, and doesn't seem like it's able to lock in. Ordering new clutch, slider, and control to resolve customers issues. This should resolve the clean washer cycle since it just clacks the slider and ends the cycle. Customer also strongly advised to install and update the maytag app. Office to schedule when we have parts. ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Austin, TX 78704
Scott
Job Details: 09/01/2022
Arrived on site for rack falling down . Found left track broken At slide . When replacing track found unit is missing tub nuts for 3 rack. Ordering nuts . Also but spray arm back on spray tube . No water leaks detected at time of service. Call to set return ; ordrng 4 W11545286 (Tub nuts)s and 1 W11174340 (Upper arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Buda, TX 78610
Kevin
Job Details: 09/01/2022
"Arrived on site and inspected refrigerator and found evaporator is frosted over, set refrigerator into a defrost cycle in diagnostics and found voltage output from control board is good. Exposed evaporator not find any loose connections. Will need to bring back all possible parts to affect defrost. Customer is going to defrost refrigerator for return visit. Replace everything ordered at one time; ordrng 1 W11558182 (Control) and 1 W11581973 (Evap harness) and 1 W11546610 (Heater) and 1 W11518204 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Joe Z
Job Details: 09/01/2022
Arrived onsite to install previously diagnosed parts. Upon arrival inspected and test unit to verify exactly where the water leak is at. Found leak is from rear top right of tub. The tub is dented and leaking water down flowing into sump area. The sump itself is not leaking. Need to order tub. Ordering tub . Office to reschedule ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/01/2022
"Arrived on site for a refrigerator that is making excessive noise when the freezer door is opened. Inspected unit and work area. The customer advised that she is getting a clicking sound whenever she opens and closes her door that is excessive. Test of the door and found normal operation from the door. I did explain to the customer that this is a spring loaded door that is self closing once it reaches a certain point and will click. The customer advised that she understood that it might make a clicking sound but felt like the noise was excessive. I called Whirlpool Techline and spoke to Chris SR# 7734492498. He advised that he believes the issue to be normal operation but advised to go ahead and replace the slides just in case and if those did not resolve the noise complaint from the customer, there would be no further repair that could make any difference on this unit. Ordering the slides and will return on 9/7.; ordrng 2 WPW10120018 (Slide)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Austin, TX 78732
David S
Job Details: 09/01/2022
Arrived on site for Fridge not cooling. I inspected the unit and work area. I found the evaporator iced over. I removed the ice. I tested the thermistor and found it open. I inspected the Evaporator cover seals and found them flayed allow air to leak through. I replaced the thermistor and am ordering the evaporator cover seals; ordrng 2 WPW10574368 (Evaporator cover gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76501
Tyler
Job Details: 09/01/2022
"Arrived on site for refrigerator not cooling, resetting power, and not holding temps correctly. Upon arrival confirmed issue, found temps at (actual)16/47. Found dv voltage issue in fc fan wiring asm, found multiple liner failures, defrost issue as well as dc voltage circuit failures in hv control, ui, etc. also found signs of sealed system failure. Found rusted fc evap coil drip pan. called techline and reported findings to Chris sr#7734499927. Was instructed to order parts as needed due to multiple symptom failures. Office to reschedule once Availability ; ordrng 1 W11035765 (Evap coil(rc)) and 1 W10248589 (Fc evap coil) and 1 W10342573 (Fc drip pan) and 1 W10776916 (Drain tube) and 1 Silicone (Clear) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduling for 4hr ss repair)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76504
Tyler
Job Details: 09/01/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. After further testing I found the unit was connect3d to a gfci outlet that had tripped behind unit. After resetting power supply I ran multiple tests but found no failures or error codes. Found all hardware functioning within manufacturing specs. Informed customer unit would need to be installed on a dedicated circuit to prevent further issues. Also found heating element will need to be replaced under service pointer for unit due to gold colored bushing; ordrng 1 W11537778 (Heater)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for noise when unit drying. Test unit and found vent fan making normal noise. Showed customer fan job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Killeen, TX 76543
Jonathan M
Job Details: 08/31/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the freezer door but found the upper left-hand corner not sealing properly. Used to heat going to try and re-mold the gasket. Found the gasket was initially made contact with the liner call word Not to separate within a minute and create a gap of an eighth of an inch up on the top left corner. Attempted to adjust the hinge to see if the door was shut properly. However, was unsuccessful in getting the door to fully close. I open the door and found the cabinet separating from the liner up on the top left corner. I called Whirlpool Techline and spoke to JR SR# 7734491349. He had me take several photos of the issue at hand and advised that he would send this product to review. Advise that world would be in contact with mirror at the customer depending on the next steps. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a wash machine that is still leaking from the fabric softener dispenser area. Inspected unit and work area. The customer advised that the leak is not as bad as it was before, but she is still having to clean up 2 to 3 cups of water during certain cycles. Left at the top and did confirm water residue and splattering coming from the tub ring. I called Whirlpool Techline and spoke to Travis SR# 7734490465. He advised that this is a known issue and they are currently in the process of redesigning the tub rings on these washers for this issue. He advised that this wont be made available for at least another 3-4 weeks and to give the customer the file number so she can call in in a month to check on the status of the tub rings to see if they are being distributed and start a new ticket for repair. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a washing machine that is jumping around an estimated time and is going back-and-forth in between portions of the wash cycle. Inspected unit and work area. The customer had written down estimated times shown route to wash locals and advised that one of them went back-and-forth between the rent cycle and spend cycle several times before actually finishing. Ran the unit through diagnostics and found an F0 E5 (off balance load detected) error code. I ran the unit for an auto test in the unit ran as designed. Rather unit through a rapid wash cycle and the customer showed me that the unit jumps up a couple minutes here and there. I called Whirlpool Techline and spoke to Travis SR# 7734489746. He advised that it is normal for this machine based on the algorithms in the control to add or subtract time based on various factors including suds, off-balance loads, or load sizes/types. He advised that the time shown on the washer is an estimated time and should not be looked at as guaranteed time. He advised that bass and all my checks, not to make any further repairs and the unit is working as designed. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Waco, TX 76708
Tyler
Job Details: 08/31/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Upon further testing I found ice maker working and all wiring under door intact and functioning. Found inlet valve leaking water slowly over time into fill tube and had frozen over blocking ice maker from filling. Replaced valve and cleared ice. Found unit could fill and function as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that the unit would not work on anything except for the quick wash. I tested the unit on a normal regular cycle and found the unit starting and operating as designed. Tested the unit on a heavy duty bulky cycle and found the unit working as designed. Tested several other variations of cycles and found all to be working as designed. I ran the units for an auto test and the unit ran as designed. Found no stored error codes on the machine. I did advise the customer that everything appeared to be working as designed. His wife came in and advised the issue was really with the clothes not being fully spun out after the cycle completed on occasion and had mentioned that it doesnt do it very often but I wanted to know if there was an issue with the unit. I did explain to the customer that off-balance loads can cause this issue and it will not always show an error code present. Advise the customer to use the drain and spin option if that ever happens and just verify that the unit is still not going off balance as it can cause the same issue. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Harker Heights, TX 76548
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and worked area. Confirm the customers complaint and found the impeller stripped on the motor. Found the motor shaft also damaged. Replaced divider, motor, and impeller and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near Harker Heights, TX 76548
Jonathan M
Job Details: 08/31/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer showed me a picture of a defrost issue that was happening in his freezer section. Ran the unit through diagnostics and found the defrost sensor open. Removed the freezer cover and checked resistance through the defrost thermostat. Found it closed. Went ahead and replace the evaporator fan assembly with the defrost thermistor as well as the control and defrost of the unit manually. Advise the customer to give the unit 24 hours to cool. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Waco, TX 76708
Tyler
Job Details: 08/31/2022
Arrived on site for refrigerator with hole in bucket. Upon arrival confirmed issue. Found ice built up in bucket that had expanded and cracked the bucket. Found no failures in ice door separator. Found ice maker and valve functioning as designed with no leaks. Replaced bucket. Unit functioning as designed call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Waco, TX 76710
Tyler
Job Details: 08/31/2022
Arrived on site for ice machine needing previously diagnosed valve and drain res motor. Upon arrival installed both parts. Reassembled and tested unit. Found unit could harvest and make ice as designed. Informed customer to un clean cycle on unit before use. Call complete
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Woodway, TX 76712
Tyler
Job Details: 08/31/2022
Arrived on site for refrigerator making ice but cubes were clumping together in bin and unit appeared to be leaking water when filling ice maker. Upon arrival confirmed issue. After further testing I found vAlve and ice maker functioning as designed. Found entire freezer/fridge asm. Not lvl causing water to fill in at an angle into the ice maker. Informed customer of findings and they already have a speacilist crew coining to resolve the units misalignment in cabinet. Unit is functioning as designed call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect refrigerator ice melting. Upon further inspection, I opened the RC doors and found moisture built up at the top near the door opening. I found the ice sweating as well. I placed my flashlight inside on the top shelf and closed the doors and found the left RC door gasket is gapped at the top right corner above the mullion (photo). This gap is allowing warm air inside the RC section and creating the moisture and ice to sweat. I leveled the unit and using my heat gun, I warmed up the gasket and shaped it and closed the doors to test. The door is sealing properly. I raised the right RC door to be level with the left door. I recommended that the customer leave the left RC door closed for approximately 4-5 hours or even into the evening to allow the gasket to shape to the chassis and continue to seal. I inspected the deli control and verified no water had entered into the reservoir from the ice melting and the water leaking through the ice door. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Austin, TX 78704
Luis
Job Details: 08/31/2022
"Arrived on site for door seal issues. Found middle divider not flush with cabinet causing fresh food door not to seal correctly,adjusted middle divider added sealer between gaps checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78746
Luis
Job Details: 08/31/2022
"#4101Arrived on site for unit no cooling in freezer section. Ran diagnostics no air flow from fan and loud noise,removed door and drawers found evaporator heavily incased in ice,ran defrost and heater powered on,power cycled unit from ui found unit shutting itself on and off diagnosed a defective main control. Replaced main control advised customer to defrost unit for 24hrs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Luis
Job Details: 08/31/2022
"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78704
Luis
Job Details: 08/31/2022
"Arrived on site for unit not defrosting. Replaced main control,ui control,harness and thermistor powered unit on tested ui and control operation good."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS
Near Austin, TX 78748
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for front of glass hot. Test unit and found normal operation of heat when oven is on glass will get hot job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78747
Leonardo
Job Details: 08/31/2022
Arrived on signs to replace heating element per specialnproject. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS0
Near Austin, TX 78747
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for all burner sparking when trying to ignite a burner. Test unit and found normal operation of unit for all igniters to spark when trying to turn on a burner. All igniters will spark due to only having one spark module. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Spicewood, TX 78669
Justin
Job Details: 08/31/2022
Arrived on site for a cooktop with the back right burner not working. Upon further inspection I found the orifice completely clogged. I cleared the blockage and it began working as designed
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Austin, TX 78738
Justin
Job Details: 08/31/2022
Arrived on site for a dryer making a loud noise. I gained access to the inside of the unit and found the blower wheel housing rubbing up against the bottom of the unit and the motor bracket. I made a slight adjustment and the unit is now as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Justin
Job Details: 08/31/2022
Arrived on site to install previously diagnosed parts. I installed the LED modules and UI. The unit is working as designed at the time of service. No fee collected due to previous PL concession. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78626
David Z
Job Details: 08/31/2022
Arrived on site to diagnose washer that was banging around some and had stopped a cycle early. Examined unit and was unable to find any mechanical faults. Unit had a load go off balance and throw an off balance load. Advised customer on proper usage and loading. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for unit not drying. Test unit and found and heating element. Will order new element
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXTS0
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
JM: Arrived onsite to inspect icemaker leaking water from underneath unit. I found the water line connection at the back of the machine had broken. Will need to change the house supply line to a PEX style line and add a John guest fitting to make the repair. Ordering WP2198677 coupler and parts research for the PEX line. ; ordrng 1 WP2198677 (Coupler) and 1 Partsresearch (Line just like 8212547RP but needs to be 8 feet or longer.)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78746
Scott
Job Details: 08/31/2022
"Arrived on site for door falling down , found right side hinge had fallen out of bracket . Ordering right hinge . No water leaks detected at time of service. Call to set return"
We serviced a
KENMORE DRYER
Model 11085872401
Near Austin, TX 78750
David S
Job Details: 08/31/2022
"Arrived on site to install previous diagnose part, I found the part ordered has the wrong footprint and will not work. I am ordering the part with the correct foot print to complete the repair. Office will reschedule.; ordrng 1 W11041190 (Door switch)"
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2022
"Arrived on site for washing machine leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the valve leaking. I removed the valve and found it leaking from the temperature sensor. I used some super glue as a temporary fix to seal the valve. I spoke to the customer about needing a new valve. I am ordering the valve. n.ordrng 1 W11165546 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS2
Near Leander, TX 78641
Vincent
Job Details: 08/31/2022
"Arrived on site for microwave, inspected unit and work area. CX complaint is not able to use over the range light. Tested unit and found. Control responding, I tested the light bulb and was good. Will need control to fix it. ; ordrng 1 WPW10666267 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, TX 78725
Matthew
Job Details: 08/31/2022
"Arrived onsite for refrigerator not cooling in both sections. Upon arrival inspected unit. Ran compressor and Compressor running .6 amps, fans are on. Unit has No frost pattern. Unit is having sealed system issues. Will need sealed system repair schedule for 2 hr min. Ordering compressor, evaporator, dryer and access valve. SS covered 5yr. ordrng 1 WPW10507886 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose microwave that is not running the fan. Examined unit and ran fan. You can hear the motor humming, but fan isn't engaging. Removed vent cover and diffuser and checked blade. Blade is free moving. Unit has failed motor. Ordering new motor and control to resolve. Office to schedule when parts arrive. ; ordrng 1 W11441128 (Blower Fan) and 1 W11552018 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Georgetown, TX 78628
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose refrigerator that is leaking from the icemaker. Examined unit and found the icemaker section has water that will run under the bucket, coming from the icemaker. When I examined the icemaker I found the ice looks too thick, and unit had an error for motor losing position. Unit seems to be occasionally not harvesting and double filling. I checked the valve and did not see any issues with weeping or leaking from the Valve. Ordering new icemaker and icebox fan (fan surging slightly) to resolve. Office to schedule when we have parts. ; ordrng 1 W10846539 (Icebox fan) and 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for cooktop that has 2 front burners that are not operating properly. Upon inspection I found that the front left burner main orifice not the correct size and the same with the right front. I amazing ordering a propane orifice kit office to Reschedule.; ordrng 1 Propaneorificeskit (Propane orifices kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
"Arrived onsite for dishwasher that is flashing f2e2. I replaced the control and found no change. I and ordering the ui ; ordrng 1 W11368911 (UI) and 1 W11028004 (Jumper, 4-Wire)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
"Arrived onsite for dryer the gas power but would not tumble and also has a burning smell. Upon inspection I found that the unit was wired incorrectly. I corrected this and tested unit and found that the unit would heat but not tumble. I am ordering 1x control, main harness,housing and return with motor,blower wheel. Office to reschedule.; ordrng 1 W11525997 (Control) and 1 W11164044 (HARNS-WIRE) and 1 W10888146 (Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for refrigerator not cooling in both Sections. Upon inspection I found that both sections where at room temperature and the compressor was making a loud buzzing noise. I found no frost pattern I then checked the compressor and found that it was pulling 2.2amps and it was scolding hot I installed and known good start device and found no change. I am ordering 1x r600 sealed system 2hrs. SM team to order ss parts. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Georgetown, TX 78626
Gerry C
Job Details: 08/31/2022
Arrived to inspect knob issue. I found the right knob for the right front burner had broken and will require replacement. The stem was slightly deformed and the valve will be replaced at the same time. No gas leaks detected during service. Office to contact the CX to arrange return service.; ordrng 1 W10949105 (Saddle valve) and 1 W11188749 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
"Arrived onsite to inspect refrigerator not making ice and being warm in the RC. The customer stated that prior to the failed cooling issue the RC evaporator had frosted over and another company had come out and defrosted the unit. I tested the FC temperature and got 28?. I tested the RC thermistors. I read the RC thermistor and got 69? and the RC evaporator thermistor was 64?. I tested the RC evaporator fan and it is working properly. I found that the compressor was extremely hot to the touch. Sealed system needs to be done, compressor, drier, service port,three way valve,RC evaporator needs to be replaced. SS is covered by manufacture warranty. Also gonna bring the control kit just in case for the defrost issue on return and will determine if it is needed at that time. Office to RS.; ordrng 1 W11291123 (Evaporator) and 1 W11575001 (3 Way Valve) and 1 W11592010 (Compressor) and 1 W11533213 (Control Kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Joe Z
Job Details: 08/31/2022
Arrived onsite for leaks water. Upon arrival inspected unit and found water leaking from above gearcase. Removed inner tub and could not find crack in tub. Could not pinpoint where leak is. Called techline for assistance. Tech recommended replacement of tub and seal. Ordering tub. Tech gave SR#7734489483 ; ordrng 1 W10371566 (Tub)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 08/31/2022
Customer Prefers morning appointments. Arrived onsite for range door loose. Upon arrival inspected unit. No external damage on unit. The door frame had internal failed. The adhesive that is keeps the panel together has failed. The door is separating allowing heat to escape and handle keeps coming loose. The outer door panel will need to be replaced to restore functionality. Ordering panel. Office to reschedule ; ordrng 1 W11176456 (Outer door glass) and 1 W11178521 (Plate)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2022
Arrived on site to install previous diagnose part. I replaced the float switch and ran the unit. It tried to fill with water but stopped and drained 30 seconds in. I gained access to the inlet housing and found the flow meter board corroded. I tried cleaning the corrosion but still found the same failure. With the flow meter disconnected the unit is not defaulting to a timed fill. I am ordering a flow meter and the harness to be replaced. The harness has corrosion in the connector as well. The office will reschedule when we have eta on the parts.; ordrng 1 W11535094 (Inlet assembly) and 1 W11568793 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Vincent
Job Details: 08/31/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint is door gasket comes off and middle rack wheel pops off. Replaced adjuster with new ones and ordered door gasket. Ive scheduled CX to return on 09/08/22 AM to replace gasket. No leaks observed during service.;
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a washing machine that is still having issues completing cycles. Inspected unit and work area. The customer advised that they had fixed the electrical to the washer. Did check polarity and found an open ground. Found an error code flashing on the washer indicating an off-balance pause (F0 E9). Ran the unit through diagnostics and did confirm that error code only. Tested the washer and a drain and spin with the current clothes left in the washer and did find the unit going off balance. The customer advised that they had their logical fixed yesterday and that was the first load they had ran since. Remove the clothes out of the washer and ran the unit through an auto test and the unit ran as designed. I called whirlpool Techline and spoke to Chris (No SR#). He advised that because the unit had an open ground at the plug that it can cause electrical issues with the unit throwing error codes. He advised that because the unit is running fine through diagnostics, there would be no parts that he would advise this point. I spoke to my service management team and was advised that the off-balance issue could be caused by a number of issues but the fact that it ran through diagnostics without going off balance would only mean the basket itself was fine. Ordering the gear case, cam, hub, and belt for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11551646 (Spanner nut)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Luis
Job Details: 08/31/2022
"Arrived on site for water leaking from icemaker. Water leaking from dispenser customer removed ice and turned icemaker off,ran diagnostics ice box fan not powering ordering a new ice box fan.; ordrng 1 W11614809 (Harness) and 1 W11407678 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Austin, TX 78739
Kevin
Job Details: 08/31/2022
Arrived on site and inspected washer and found Control panel is unresponsive. I entered diagnostic cycle and found safe error code F6 E3 for communication failure between control board and control panel. A new control board and control panel will be needed to correct the issue; ordrng 1 W10838672 (Control panel) and 1 W11095627 (Control)
We serviced a
FRIGIDAIRE FREEZER
Model FFU20F9GW3
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose freezer that was not cooling at all. On arrival found compressor was not running and unit not cooling. Found all fans on, compressor did not even try and turn on. Attempted to turn defrost timer to start compressor and it still did not run. Changed overload with spare from truck stock on compressor. Unit compressor clicked and came on immediately. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to follow up on dryer that was throwing F3E2 errors and stopped cycles. Per tech Line replaced the moisture harness and the sensor bars. Checked wiring going to moisture harness from the main harness and it showed good and inline with a new harness. Ran unit and found it working properly. Customer advised to make sure large sized loads that can contact sensor bars are used, and to a small sized loads that can't be accurately read. Tech Line has no further recommended repairs as all have been done one or more times. Call complete."
We serviced a
KENMORE DISHWASHER
Model 665.13963K017
Near Georgetown, TX 78628
David Z
Job Details: 08/31/2022
"Arrived on site to diagnose dishwasher with top rack issues. Found several wheels had broken studs, causing rack to dip. Provided estimate for new adjustor kit to customer, . Replaced adjustors with updated service kit. Unit now working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KEMS378SSS05
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 08/31/2022
Arrived onsite for a MW that is not operating. Upon inspection I found that the fuse was blown. I installed new fuse and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Buda, TX 78610
Kevin
Job Details: 08/31/2022
"Arrived on site and inspected dryer and found it is not hitting. Removed rear panel and found heating element has failed. After replacement showed customer airflow is showing as blocked/clogged on airflow meter. Recommended that dryer not be used until vent to the exterior has been clean/cleared by the service, job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Buda, TX 78610
Kevin
Job Details: 08/31/2022
"Arrived on site and inspected washer and found Control panel is unresponsive attempted to enter diagnostic cycle and found saved error code F6 E2, control board and control panel will need to be replaced
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/31/2022
"Arrived on site and inspected refrigerator and found power from control board is sporadic, cooling system is running but control can be heard starting and stopping. I have to replacement power is steady and refrigerator is operating normally
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect dryer temps too high. Upon further inspection, the customer advised that they were drying clothes on the low setting and when they opened the unit door, it felt too hot inside and the clothing was too hot to touch. I tested the voltage at the wall and got 243V. I tested temps on the low setting and got an average temp of 143 degrees which is approximately 8 degrees out of range. I tested the unit on the high setting and the average temp was 152 degrees, which is within range. I tested the thermostat and found it within range as well. The customer advised that they had opened the unit door during the cycle when they found the clothing too hot. I explained that the element cycles on and off and possibly they had opened the door when the element was at its hottest point during the cycle as the unit is testing good. No lint observed during service, job completed."
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to install a dryer cord for the customer. Upon further inspection, the customer requested to remove the 4 prong cord and install a 3 prong dryer cord, which they provided. I removed the 4 prong dryer cord and installed the 3 prong cord and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Austin, TX 78731
Scott
Job Details: 08/31/2022
"Arrived on site for only dispensing ice and low ice production. Found solenoid was unplugged . Reconnected harnes . Solenoid is now actuating . Ran harvest and ice maker would hang up and stop. Replaced icemaker and harvested and filled normally.. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78733
Scott
Job Details: 08/31/2022
"Arrived on site for upper rack falling down . Found upper rails rusted and welds broken . Replaced rails , unit is operating normally. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB8
Near Marble Falls, TX 78654
Paul
Job Details: 08/31/2022
Arrived onsite to inspect refrigerator not dispensing ice and burning up solenoid. Tested voltage at the control to solenoid and no voltage was detected. The harness to the solenoid from the icemaker was also damaged. Both the icemaker harness and control board need to be replaced. CX has elected to order and replace parts himself. Suspicion is that the relay on the control had stuck closed causing the coil to be energized at all times and burn up.
We serviced a
KITCHENAID OVEN
Model RBS305PDB12
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2022
"Arrived on site to inspect wall oven error codes. Upon further inspection, the customer advised that the unit went bad during a recent storm and is showing error code E3F1. I cycled the power to the unit and when I checked the unit the display showed the error code. The tech sheet reads to replace the main control with any F1 error codes. I attempted to test the unit and it failed to heat. I advised the customer that I could have the main control rebuilt but could not guarantee the rebuilt control would pair to the control panel
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ1
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/31/2022
"Arrived onsite for washer with error code, overflow condition. Ran test and found failed pressure switch. Replaced switch and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near New Braunfels, TX 78132
Andrew
Job Details: 08/31/2022
"Arrived on site to test unit for not spinning properly. Found gearcase failure. Recommend replacing gearcase, cam, belt, wash plate and hub. Unable to remove wash plate. C
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78745
Luis
Job Details: 08/31/2022
2667Arrived on site. Installed water filter tested door operation good. Advised customer if issue continues to lower water pressure to unit.
We serviced a
WHIRLPOOL COOKTOP
Model JGD8130ADS
Near Austin, TX 78750
David S
Job Details: 08/31/2022
"Arrived on site to install previous diagnose parts. I replaced all 4 burner heads, and the two front ignitors. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near China Spring, TX 76633
Tyler
Job Details: 08/31/2022
"Arrived on site for refrigerator needing previously diagnosed RC cover, high-voltage control, and Bella UI. Upon arrival confirm the unit was probably defrosted and installed all three parts. Reassembled and tested unit and found all functionality fully restored and inform the customer to give it 24 hours to stabilize the temps as well as an additional four days to fill the ice bucket up.
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 08/31/2022
"Arrived on site for a washing machine that is not making it through any spin cycle. Inspected unit and work area. Round the unit three diagnostics and found an F 51 ( motor RPS failure) error code. Checked all my connections and found all connections good. Tested resistance through the RPS sensor and the motor and found both within range. Spoke to CS and was advised to remove the basket to see if there was anything stuck underneath the basket. I was unable to remove the basket even after shaking the basket up and down at least 50 times. The basket would not break free from the driveshaft. Did not find anything underneath the basket. Hes been advised to check and spin the basket to see if it was making a grinding sound. Did find the unit making a grinding sound as the basket was spun. Advise the customer the issue would be with his bearings on his washer and because of the basket not being able to be removed, we would have to do a rebuild on the washer for repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Manchaca, TX 78652
Leonardo
Job Details: 08/31/2022
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good drain unit 3 times job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78738
Justin
Job Details: 08/31/2022
Arrived on site for refrigerator with water from the dispenser barely coming out. I test the unit and found a very light steam when dispensing. I removed the filter and found the flow normalized. I installed a filter provided by the customer and the unit was still working as designed. I found they had a bad filter prior installed. No leaks observed at the time of service.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarrell, TX 76537
David Z
Job Details: 08/31/2022
"Arrived on site to follow up on washer throwing F2E2 for UI not recognized. Verified error. Was able to get both UI to function and control seemed good. Replaced UI first, then control to resolve error message. Tested unit and found no further errors present. Call complete."