Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher for not operating, upon inspection found the dishwasher running and no issues. Checked wiring and all parts, no problems found. Complete"
Near West, TX 76691
Jonathan
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace secure case, cam, hub, and washplate and tested unit. Ran unit through an auto test in your unit ran as designed. Ran unit through a manual high speed spin and agitation. Unit ran as designed. Had customer put in a load and customer through and nine shower towels into the unit. Ran unit in a normal wash cycle and let unit agitate for five minutes. Unit ran as designed. Please tune in and went drain and spin and ran unit for 10 minutes. Unit went through one light spin and two heavy spin cycles without making a sound. Unit is working as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for loud operation, upon inspection found the evap making a groaning sound while operating, replaced evap motor and tested. No problems found. Complete"
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for arrange having you I problems. After running diagnostics I cannot get the air codes to pop up but I was able to determine that because the unit was never connected to Wi-Fi properly it is starting to have software issues but the customers it also stated that at times the oven was turning itself on and whenever they would try to push the buttons on the user interface it would not allow them to always shut off indicating that the user interface is no longer responding to touch as well ; ordrng 1 W11297728 (UI)
Near Canyon Lake, TX 78132
Noah D
Job Details: 08/17/2020
VENTHOOD UNKNOWN UVL6048JSS0 "Arrived on site to inspect hood for flickering lights, upon inspection found the light flicker on low, changed switches and found he same issues. Ordering harness. Office to reschedule ; ordrng 1 RESEARCHHARNESS (RESEARCH HARNESS) and 1 W11360634 (PANEL)"
Near Austin, TX 78702
Jacob
Job Details: 08/17/2020
WASHER MAYTAG MVWB725BW0 Arrived onsite for unit not making noise during cycle. Looked at unit. Found that the bearing has leaked all oil. Rotor needs to be replaced. And hub kit. No issues at this time. Job complete
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 "Arrived on site for previous diagnosed parts. Unplugged and pulled out unit. Removed front and side UI panel, removed ice chest and water dispenser, dissembled door handle and unplugged and removed door. Installed new left door reinstalled both UI panels, ice chest and water dispenser and door handle, tested unit all operating good. No signs of leaks during service."
Near Round Rock, TX 78681
Paul
Job Details: 08/13/2020
WASHER WHIRLPOOL MVWB765FW0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lid and ran service test 51. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78723
Scott
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for no cool . Found frost build up on evap ,dampener door stuck closed . Replaced dampener . Unit is making ice . Ran unit thru defrost. All checked normal . No water leaks detected at time of service. Job complete"
Near , TX 78738
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for customer complaint of unit not cooling in both sections, found no power getting to compressor, found failed control. Ordering control. ; ordrng 1 W11336586 (CONTROL)"
Near Austin, TX 78757
Scott
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG320M0BW2 "Arrived on site for uneven cooking . Ran temp checks . On a couple cycles unit was normal , other cycles unit temps were way off . Ordering control and sensor . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11113908 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near Austin, TX 78759
Scott
Job Details: 08/13/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for no power to dryer . Found pts switch sticking . Replaced switch . All checked normal . Unit is heating properly. No lint build up at time of service . Job complete .
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site and inspected microwave and found door switch is stuck and after resetting it is working properly, spoke with customer and explained all functions of microwave and oven no further repair is required at this time, job complete"
Near Austin, TX 78751
Jacob
Job Details: 08/13/2020
REFRIGERATOR FRIGIDAIRE FSC23F7DW5 Arrived onsite for unit not making ice. Looked at unit. Found that ice was frozen to ice maker. Broke off ice. Motor moving once again. Checked spout for any ice clogged. Didn’t find much ice clogged. Re plugged ice maker. Unit started working once again. No leaks at this time. Job complete.
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site for top burners not light. Performed diagnostics and tested operation. Found no spark from ignitors. Tested switch harness and found harness had disconnected from valve. Corrected harness and tested operation. All tested good.
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
James
Job Details: 08/13/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and tested operation. Found F7E2 error on memory. Found gear case making a hammering sound in both directions of agitation. Inspected rotor and stator and found rotor bolt loose causing play in rotor. Secured and found gear case still making a hammering sound on agitation and inner shaft has excessive play in it. Unit will need new gear case and slider to repair. Over temp error in drive system causing unit to cancel the cycle before rinse cycle causing no dispense issue of softener. ; ordrng 1 W10734521 (slider) and 1 W11393685 (GEAR CASE)
Near Cedar Creek, TX 78612
Andy
Job Details: 08/13/2020
DISHWASHER GE GDT695SGJ0BB Arrived on site for dishwasher not operating. Removed failed control and replaced with new. Tested unit and found still not working properly. Called tech line and spoke with Bob and was instructed it sounds like latch issue. Instructed me to test latch at control at J711 connection tan and red wire to wire on either side of tan and red. Tested and found bad latch. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X10490 (latch tub)
Near Lakeway, TX 78738
Leonardo
Job Details: 08/13/2020
COOKTOP JENN-AIR JGCP436HL00 Arrived on site to replace orifice holders. Replac3d holders and screws and found orifice broken when trying to remove to replace to Lp. Will order new Lp conversion W11428599 office to reschedule ; ordrng 1 W11428599 (LP CONVERSION )
Near Pflugerville, TX 78660
Paul
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for a range with a broken door. I found the outer door shattered. I replaced the outer door and installed the name plate. Call complete.
Near , TX 78640
Robert
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to test unit for oven light not working. Tested unit found bad control board. Replaced control board. Tested unit, unit works good. Job complete."
Near Austin, TX 78705
Kevin
Job Details: 08/13/2020
DRYER WHIRLPOOL WED560LHW1
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not stopping dish rack while opening, replaced stops and check for functions, no problems found. Complete"
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
WASHER WHIRLPOOL MHW8630HW0
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit over filling with water. Turned on water. Noticed that water would continue to fill even when unit is off. Found that valve was no good. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78702
Jacob
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived onsite for unit not washing dishes. Tested unit. Found that sump and motor was not working to wash and spray water. Replaced sump and motor. Tested unit. No leaks at this time. Job complete
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE505W0JS Arrived onsite for control to unit blinking. Took pictures for POP for unit being under warranty. Looked at unit.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to install hose per last visit, installed hose and found no leaks
Near Lakeway, TX 78738
Leonardo
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for unit blinking. Test unit and found unit not getting water. Found line pinched behind unit. Secured water supply line test unit and unit test good job complete no leaks present at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site to inspect oven for not heating, upon inspection found the red wires burnt and shorted, replaced wires and tested. No problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to inspect ice machine for loud draining, installed pump and valve per last visit.No leaks detected. Complete"
Near Johnson City, TX 78636
Brandon
Job Details: 08/13/2020
RANGE WHIRLPOOL KOSE500ESS01 "Arrived on site for customer complaint of unit not working after self clean, found blown thermal fuse, I replaced thermal fuse, unit tested good.
Near Blanco, TX 78606
Brandon
Job Details: 08/13/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for customer complaint of unit not drying, I put unit into diagnostic mode, tested heating circuit, unit tested good. This model does not have sani rinse option, informed customer of drying expectations. Unit working as designed."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found all functions working correctly, fill, pump and heater worked. No problems found. Found cracked dispenser. Replaced dispenser. Complete"
Near Georgetown, TX 78633
James
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site and tested operation. Found WiFi control not registering any WiFi networks and will not connect to a WiFi source. Unit will need new console to repair. Office to schedule return services due to part is expart; ordrng 1 W11297728 (console)
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL KMHS120ESS09 Arrived on site for microwave fan making noise when turning fan off after previous repair. Performed diagnostics and tested fan operation. Found noise describe is from damper door opening and closing. Informed customer of normal operation and purpose of damper. All tested good.
Near Austin, TX 78717
Kayman
Job Details: 08/13/2020
REFRIGERATOR FRIGIDAIRE FRS26R4CB1 Arrived onsite for visible rust on ice bin / ice maker. Upon inspection I found the ice bin auger very rusty. Will need new ice bin I also found the front of the freezer with what looks like water damage behind the paint i can stick my finger through the corrosion to the foam. Will also need a freezer door. I tested ice maker function and the test passed. Ordering Freezer door (241668150) ice bin (241860803). ; ordrng 1 241668150 (dsp 26door-complet) and 1 241860803 (ice container asm)
Near Austin, TX 78737
Richard
Job Details: 08/13/2020
OVEN WHIRLPOOL WFG540H0ES0 Arrived onsite for the oven leaking gas or carbon monoxide According to the propane company. Upon arrival found that the gas was turned off. Turn gas back on and started to check for leaks and carbon monoxide leaks. I did not find any gas leaks or carbon monoxide leaks. Turned burners on and the front two burners worked just fine and the RR burner worked fine as well. The LR burner and middle burner did not work correctly because they are extremely dirty with grease build up and need to be cleaned. Turned bake on and it worked just fine. After turning all burners and bake off tested for gas leaks and carbon monoxide leaks and found no leaks at all and no signs of carbon monoxide leaks detected. Stove is working good. And no leaks detected.
Near Martindale, TX 78655
Robert
Job Details: 08/13/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to test unit for loud noise. Tested unit found broken blower wheel and nut seized on motor shaft. Replaced motor and blower wheel. Tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not producing ice properly. Upon further inspection, I checked the fill tube and found it frozen. Also found the water dispenser line was frozen again. I removed and replaced the left FC door and using my steamer, I removed the ice build up from the fill tube. Tested the unit and found the valve is not functioning. Removed and replaced the valve and retested ad the unit continues to not dispense water. Removed the filter and the water began to flow. Recommended the customer purchase a new filter. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for over freezing in freezer. Found excessive snow and frost on drawers,checked door seal good,gasket is sealing correctly to cabinet called tech support per tech support ran thermistor test,per tech support unit will need freezer evaporator cover and wire harnessSr#7728535616; ordrng 1 W11204566 (HARNESS )"
Near Pflugerville, TX 78660
Kayman
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived onsite for cook top with flame too low. Upon inspection I found right rear burner with low flame on high. I found the valve for that burner not fully rotating. I removed the valve and adjusted the internal spring, reassembled valve and tested unit. Flames are normal and cooktop is functioning as designed at this time. Job complete."
Near Austin, TX 78703
Luis
Job Details: 08/13/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for no cool. Pierced low side pressure reading 0 weak frost pattern ordering compressor and a ui drier,job will need 2HRS for repairs; ordrng 1 2HRS and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR)"
Near Liberty Hill, TX 78642
David S
Job Details: 08/13/2020
WASHER MAYTAG MVWB955FW0 "Arrived on site for washer not spinning. I inspected the run it and work area. I found error codes F9E1, F9E2, drain errors. I put the unit in a drain cycle and the unit would not drain. I gained access to the drain pump and found no debris in the pump. I found the impeller damaged and not spinning properly. I am ordering the drain pump W10876600; ordrng 1 W10876600 (drain pump)"
Near Austin, TX 78727
Paul
Job Details: 08/13/2020
DRYER AMANA NED4655EW1 Arrived onsite for a dryer not working. Ms stated the unit would tumble but not heat. I found the thermal cut off open. I replaced the thermal cut off and tested the unit. The unit is working as designed and had good air flow. Call complete.
Near Austin, TX 78738
Richard
Job Details: 08/13/2020
OVEN KITCHENAID KEMS309BSS00 Arrived onsite for the oven door with drip stains. During inspection found that there is drip stains on the outer inside glass. Took door off and took apart and cleaned the glass with soap and water and put door back together and installed door. Door looks good and clean. Complete
Near Austin, TX 78730
David
Job Details: 08/13/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site to diagnose built in fridge with icemaker / dispenser that’s freezing up often. On arrival Was able to see ice buildup in the bottom dispenser hole of the ice bucket where the auger is. Request from the business was to replace icemaker. When I inspected the unit I saw no evidence that the icemaker is over or under producing, nor is it leaking. This fridge is in an office with a good number of employees, and gets heavy usage both for ice and getting in the freezer. The constant usage allows ice to melt and form up into ice blocks in the bottom of the bucket and dispenser chute. I recommended that they empty that ice bucket more often, as they will be fairly often melting ice with large usage. Could not find any failed parts.
Near Austin, TX 78746
Luis
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for food freezing in fresh food. Removed damper cover,unplugged damper,powered unit on fan running with damper door closed,found air leaking around damper housing. Added sealer completely around damper and enclosure. Changed temp setting to +2 and 42"
Near Georgetown, TX 78628
Lou
Job Details: 08/13/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, the customer had just used the unit to bake and I could hear the cooling fan motor making a whining noise. I removed and replaced the blower motor and tested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "I called Whirlpool tech line and spoke to Scott and the Auston SR# 7728167300. He had me run a few tests and found the filter head not leaking when the filter was not engaged. He advised to replace the filter first to ensure it wasn’t a filter problem. He advised that if that solved the issue, the filter would be defective and would be covered by warranty. If not, he advised we would need to replace the filter head again because it wouldn’t be fitting correctly on the filter. Want to removing the top cover, found leak from both sides of the filter head where the water lines connect onto the filter head. I called tech line back and spoke to Austin at that point. He advised to replace the filter head and have the customer contact customer service if further issues persist. Replaced filter head and waited five minutes for any water drips to form. All lines were dry. Got unit back together in unit is working as designed. Call complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived onsite for dishwasher not washing and no water coming through spray arms. Upon inspection and putting unit into diagnostics. I got a error code of F4E3 when the unit called for the wash motor nothing happened and I could hear a slight hum indicating a faulty sump and motor I also found the lower spray arm very dirty and packed with white residue. I replaced the sump and motor and spray arm. The unit is now working as designed and no leaks detected during time of service. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 08/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not getting hot enough. Upon inspection I found the temperature sensor out of range. I replaced the sensor and tested oven temps. I got a reading of about 15 degrees above set temperature which is Within factory standards for correct operation of this oven. Job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 08/13/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to install previous diagnosed part. Removed damaged panel and installed new. Tested all operations. All tested good.
Near Liberty Hill, TX 78642
David S
Job Details: 08/13/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site to install previous diagnosed parts. I gained access to the evaporator and replaced the evap thermistor. I gained access to the cavity thermistor and replaced new. I also replaced the unit control. I powered the unit back on and everything worked as designed. Job complete.
Near Austin, TX 78703
Kevin
Job Details: 08/13/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site and replaced all parts diagnosed diagnosed by previous technician. Found control panel is damaged on left, a new one will be needed to correct issue. Will also bring back bezels old ones are falling off.; ordrng 5 W10814133 (bezel-knob)s and 2 W10913685 (panl-cntrl)s"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge and install parts per last tech, replaced icemaker and UI, tested functions, no problems found. Complete"
Near Austin, TX 78748
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of unit not cooling in fresh food section, found evaporator fan motor not running, I spun the blade by hand and the fan would run, but whenever it stopped it would not start again, I replaced fan motor, unit tested good."
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site and inspected dishwasher and found door isn’t closing properly, reset hinges and discussed correct soap usage drying expectations. Dishwasher is operating properly at this time job complete"
Near Austin, TX 78757
David
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5090GW "Arrived on site to install previously diagnosed parts to resolve leaking from front door. Replaced the inner door, panel, hinge and latch. Retested and leak was resolved. No water leaks found.call complete."
Near Austin, TX 78759
David
Job Details: 08/13/2020
OVEN KITCHENAID KEMC308KSS03 Arrived on site to install previously diagnosed parts to resolve bulb out and door falling down. Replaced torsion springs and bulb and retested. All is now working as designed.Call complete
Near Austin, TX 78758
Scott
Job Details: 08/13/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for dryer shutting off prematurely during cycle also unit is making a lot of noise ,found exhaust tube not connected in dryer . . Ordering control ,thermistor , screw ,and sound pads . Call to set return .; ordrng 4 SOUNDPADSs and 1 W11327191 (cntrl-elec) and 1 W11327191 (cntrl-elec) and 1 WP693995 (screw) and 1 WP8577274 (thermistor)"
Near Austin, TX 78747
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for burner not working. Test unit and found bad burner head. Replaced burner head and screw test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/13/2020
RANGE GE JGSS66SEL1SS Arrived on site to install previously previously diagnosed part. Removed failed part and replaced with new. Tested unit with no improvement. Tested and found issue is likely too high water column going to unit. Advised customer to have gas company check incoming water column. Customer stated he was not doing that and feels that is not the issue and wants second opinion from older tech. No gas leaks present at time of service. Also ordering gas manometer and gas detector.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SECOND OPINION ) and 1 SEENOTE (GAS MANOMETER ) and 1 SEENOTE (GAS DETECTOR ) and 1 WB13X25500 (range igniter glowba) and 1 WB21X33225 (VALVE/REGULATOR ) and 1 WB34X28689 (deflector)
Near Austin, TX 78702
Jacob
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
Near , TX 78612
Andy
Job Details: 08/13/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site for range not heating properly. Performed temperature test and watched high and low swing cycles and found average temperature to be at 353° called tech line and spoke with Jk (SR# 7728538182) and made aware of stated issue and what was found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78748
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no water or ice. Tested dispenser no water or dispenser motor powering on,ran diagnostics paddles passed diagnosed a defective main control. Installed a new main control,powered unit on ran diagnostics,ice dumped,icemaker filled with water tested water dispenser unit working as designed"
Near Georgetown, TX 78628
Tyler
Job Details: 08/13/2020
DRYER WHIRLPOOL MED6230HC0 Arrived on site for dryer that was giving an F3E2 error code. After running diagnostics I cannot find any other issues with the dryer itself it was heating fine so I replace the moisture sensor electrodes as well as the main harness to those moisture sensors and tested the unit on a regular cycle that the customer had stated the occurrence that happened on and after running the cycle for 15 minutes I could not find any other issues unit is not working as designed call complete
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
DRYER WHIRLPOOL MEDB855DC4 "Arrived on site to inspect dryer noises. Upon further inspection, customer advised that the unit begins to make a squeaking noise after it’s been running for a little while. I could not get the unit to duplicate the noise. I disassembled the unit and found the drive belt fraying and the roller axles gunked up and the rollers not rolling smoothly. I removed and replaced the rollers, cleaned the axles, removed and replaced the tension pulley and cleaned its axle and replaced the belt. Cleaned the lint from the unit, reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Austin, TX 78723
Scott
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for dead microwave . Found cavity thermostat blown due to wave guide failure ., job complete ."
Near Round Rock, TX 78681
Tyler
Job Details: 08/13/2020
OVEN THERMADOR POD301LW/01 Arrived on site for oven needing a new ui for previous error code. Customer stated unit has worked well with no errors or issues since first initial trip. After installing new ui I reset and tested unit to insure functionality.unit working as designed call complete
Near Buda, TX 78610
Robert
Job Details: 08/13/2020
FREEZER WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for frost forming. Tested unit was unsuccessful trying to reproduce issue. Customer also stated ice won’t dispense sometimes. If we need to return, recommend auger and ice bin. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 08/13/2020
WASHER MAYTAG MVWB835DC3 "Arrived on site to install previously diagnosed gearcase, rotor, stator, spaner nut and wash plate. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78739
Brandon
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for customer complaint of unit tripping the breaker, I tested the compressor, compressor tested good, I unplugged the compressor unit still tripping breaker, I found internal wiring issu
Near Austin, TX 78745
Jacob
Job Details: 08/13/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit not draining water. Tested unit. Found that the drain motor was not working. Replaced drain motor. Tested unit. Unit working as designed. No leaks at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
RANGE WHIRLPOOL WFC310S0EW3 "Arrived on site to inspect range oven and control not working. Upon further inspection, I tested voltage at the outlet and got 245V. Tested voltage at the terminal block and got 245V from L1 to L2, 245V from L2 to N and 0V from L1 to N when I should’ve gotten 122-123V from L1 to N and L2 to N. Tested voltage at the control as well and got the same readings. I advised the customer that the issue is not with the unit but with the electrical in the home. I recommended they contact an electrician to take a look at the wiring for the range and the breaker. No repairs needed at this time. Unit left unplugged for safety, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site for microwave door having a gap. I inspected the unit and work area. I found the microwave door outer panel was not installed properly. I removed the outer panel and reinstalled air correctly. The door now closes properly and the unit works as designed.
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
WASHER WHIRLPOOL WTW8540BW1 "Arrived in site to install previous diagnosed parts. I gained access to the tub and replaced it new. I reinstalled all the components. I put the unit into diagnostics mode and ran a test cycle and monitored for leaks. I found the washer leaking from the bearing shaft in the tub. I am ordering a new tub, and the office will reschedule when we have an eta on the part. ; ordrng 1 W10381078 (outer tub)"
Near Cedar Park, TX 78613
Kayman
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher rack adjuster broke. I replaced the adjuster kit and the customer notified me of the dispenser clip had also fallen off. As I was reinstalling the clip it broke in half. I will need to order a dispenser clip. Dispenser clip (W10919676) Returning tech watch video on clip installation for quick repair. ; ordrng 1 W10919676 (clip)
Near Austin, TX 78730
David
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site to diagnose refrigerator that is not making ice. Performed diagnostic and checked icemaker. Found ice stuck in mold not allowing it to cycle. Found service pointer W10796674A which describes symptom. Replaced icemaker with updated model. All is now working as designed. Call complete.
Near Austin, TX 78741
Jacob
Job Details: 08/13/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit having dog leash stuck under wash plate. Saw dog leash stuck under wash plate. Removed leash. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for ice maker not working. I inspected the unit and work area. I put the unit into diagnostics and found all fans working. I put the unit through test 56 and found error e5. I tested icemaker harvest and fill both work properly. I inspected the freezer and found no ice build up on the evap cover. I’m did a temp test in the freezer and found it staying at 13 degrees after it went through a short defrost. I gained access to the evaporator and found it blocked I with ice. I found the unit going through a partial defrost I am ordering a UI control W11387386, evap harnes W11032800. ; ordrng 1 W11032800 (motor-evap) and 1 W11387386 (UI CONTROL )"
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previous diagnosed part. I installed the new control and inspected the wiring. I plugged the unit on and showed voltage to the control. I tested the UI and found it not responsive. I tested voltage to the UI and found good voltage to the UI. I gained access to the inside of the dryer cabinet and tested all fuses, thermostats, and the element. All checked good. I am ordering a UI, I am also ordering another control, and motor just Incase, I am also returning with the element thermal fuse and thermostat just Incase.; ordrng 1 W11026442 (console) and 1 W11126010 (motor-drve) and 1 W11133021 (cntrl-elec)"
Near Austin, TX 78749
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for cooling compliant. Temp settings set to 0 and 36 actual temps reading 38-40° and +5 ran diagnostics all test passed,all thermistors passed,replaced main control and ui control."
Near Austin, TX 78728
David
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 "Arrived on site to diagnose one microwave that had power but was not Heating. Tested unit and could hear very loud buzzing coming from magnetron. Replaced cap mag and diode and retested. Unit buzzed and then blew fuse and powered off. Checked all connections and they are good. Replaced fuse and it popped again when running. Reordering Hv system parts, as well as additional fuses, transformer and fan.; ordrng 3 W10138793 (fuse)s and 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11441128 (FAN MOTOR)"
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and set washer into a diagnostic cycle and found it is dripping behind the front panel found small holes left of center on Bellow , took one picture. No water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to replace tubing and orifices. Replaced both parts test unit for leaks no leaks present at this time job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived o site for dishwasher still not filling. Upon further inspection I found that part of the float switch assembly had fallen out of place. One out of two little trap doors on the float switch mounting assembly had not properly locked in place last time and caused pivot pin to fall out and not allow switch to activate. I reassembled unit and tested it. Everything is still functioning 100% as designed
Near Austin, TX 78759
David S
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived on site for washer leaking from dispenser. I inspected the unit and work area.i found the dispenser completely clogged with powder detergent. I cleared the detergent out and ran a test cycle. The unit operated as designed no water leaks detected. I spoke to the customer about no using the powder detergent as it will clog the dispenser and make it leak again. I recommend using either liquid or pods. I spoke to the customer about the load and go feature for the unit and how they can preload liquid detergent into the container in the bottom drawer. Job complete.
Near Spicewood, TX 78669
Leonardo
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to replace board. Replaced board test unit and unit test good job complete
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
REFRIGERATOR AMANA ASD2575BRW00 Arrived onsite for unit not making ice. Tested unit. Found that valve was not allowing water to fully fill up ice maker. And ice maker was not rotating. Replaced both valve and ice maker. Told customer that Ice may take a while to be made. No leaks at this time. Job complete
Near Georgetown, TX 78633
James
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRT511SZDB00 Arrived on site and tested operation. Found items in freezer frozen and fresh food cold. Tested temps and found unit set at its coldest setting and the freezer is at -6 degrees and fresh food at 31 degrees when checking product temps with thermal probe. Compressor warm but not hot and drier is ambient temperature to garage. Unit is in garage which adds to the temperature of compressor while running. All fans operating properly and unit cooling properly. I did find ice build up on evaporator cover indicating previous defrost issue that may have been caused by a failing defrost controller and unplugging unit during previous visit reset the controller. Unit will need new defrost control to repair. Office to schedule return services due to unit in garage and will require first call of the day; ordrng 1 WPW10352689 (cntrl-elec)
Near Austin, TX 78717
Kayman
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for cooktop with FR burner not igniting. Upon inspection I found the FR burner intermittently not igniting. I removed the cooktop and replaced the module and that ignitor for FR burner. I was still getting intermittent failure. I traced the wire to the knob stem and switch. I found the plastic fork that connects to the stem was slightly off the groove. I placed the fork correctly and the unit ignites every time now. In the event of call back requesting to return with manifold assembly which includes switches and harness. (W10594396). Job complete.
Near Round Rock, TX 78664
Paul
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived onsite for a refrigerator with a door gasket coming off. I found the door gasket in good shape but the door foam has swelled causing the gasket to bind against the chassis and pull out when the door is closed. The door needs to be replaced. Ordering LW10912374 dor-fip. .; ordrng 1 LW10912374 (dor-fip)
Near Cedar Creek, TX 78612
Andy
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Near Austin, TX 78745
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived on site for water leaking. Forced water fill on icemaker found water leaking by valve,removed cover found damaged line entering valve,repaired water line,reinstalled line to valve,tested valve no leaks,ran icemaker through a cycle water filled icemaker no leaks"
Near Liberty Hill, TX 78642
Tyler
Job Details: 08/13/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived on site for oven that need a new consul and was not properly connect to Wi-Fi. After installing a new consul and resetting the oven to its factory settings I was able to run the oven but there were some difficulties with the user interface not being able to connect Wi-Fi properly and allowing certain features in the oven to work and I instructed the customer to call whirlpool and I left them a brochure with whirlpools Wi-Fi team number on it as well as the SA ID number that way whirlpool can remotely connect and figure out how to resolve the connection issue with the Wi-Fi in the oven. Call complete
Near Austin, TX 78728
David
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to follow up on control locked in cycle. Replaced control and retested. Found control was bad, and unit is now working as designed with new control. Tested a quick wash and previous symptoms are now gone. No water leaks found. Call complete."
Near Austin, TX 78749
Richard
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer with an LF error . Ran diagnostics and found error code F8 E1 for a long fill. Tested water valves and valves tested good. Ran a normal load and washer tested good and filled with water. Reset washer . Retested washer and found no issues with the washer and no leaks detected. Complete.
Near Austin, TX 78753
Scott
Job Details: 08/13/2020
OVEN AMANA AER6303MFS1 Arrived on site for both right side and left rear elements not heating . Found rib ion element burned on all 3 . Replaced both right side . Will need to order 6” on left side to complete repair . Call to set return .; ordrng 1 WP8273994 (elmnt-surf)