We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HBL00
Near McGregor, TX 76657
Jonathan M
Job Details: 10/05/2021
"Arrived on site for an ice machine that?s not making ice. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found a good price pattern during the refrigeration portion. Test of the unit in a normal icemaker cycle and found the unit making inconsistent ice. Checked condenser fan and the condenser for proper operation and found proper airflow and the Condenser fan running. Replaced evaporator, compressor, drier, and coupler and laced the unit under a vacuum. The unit held a vacuum for 20 minutes. Charged in the unit and reassembled the unit. Found pressures equalizing at zero psi and 117 psi on the high side. Unit made a full batch of ice.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cedar Park, TX 78613
David S
Job Details: 10/05/2021
Arrived on site for washer not agitating. Inspected unit and work area. Put unit int diagnostics mode and found F0e3 error stored for gasket over load. Attempted to put unit though diagnostics cycle but it did not go through. Gained access to the bottom of unit and inspected the gear case and found nothing of knot. The powers cycle unit and put it though a diagnostics cycle and this time it worked all functions operating normally. Then put the washer through a quick wash cycle and the unit operated as designed. Advised customer of our findings and if the unit is over loaded itll lock out the unit and that they would have to remove some of the cloths and restart the unit. I recommend not exceeding more that 3 quarters of the tub
We serviced a
WHIRLPOOL RANGE
Model SVD48600P
Near Austin, TX 78735
Leonardo
Job Details: 10/05/2021
"Arrived onsite to test unit for burners not igniting and bottom kick plate has broken bracket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Jacob
Job Details: 10/05/2021
Arrived onsite to replace the ice maker. Replaced the ice maker. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near McGregor, TX 76657
Jonathan M
Job Details: 10/05/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Inspected unit and found the unit not pulling in water. Remove the filter in from the same issue. Check the water supply line and found that the unit was hooked up on T splitter between the ice machine and refrigerator. Did find a decent water supply line. Replaced valve and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810DWGU1
Near Round Rock, TX 78664
David S
Job Details: 10/05/2021
Arrived on site for leaking dishwasher. Inspected unit and work area. Put unit though wash cycle and check for leaks found leak coming from small crack in tub. Found that the tub was discontinued. None-repairable unit.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details: 10/05/2021
"Arrived on site to install previous diagnose parts. Put unit in diagnostics mode and found f0e2 oversuds, f2e1 stuck button f7e1 basket speed fault. Gained access to the bottom of the unit and inspected the gear case and cam and found no oil or damage to any components which points to there being a control issue.Installed new control and perform calibration and tested unit by putting it through a diagnostics cycle unit operating as designed. No leak at time of repair.job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78756
Scott
Job Details: 10/05/2021
Arrived on site for burned power cord . Found black lead burned at block . Replaced block and used kit to repair black wire . Informed apt complex they will need to install power cord . Stacked unit will need 6 ft or greater to reach outlet . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Austin, TX 78744
Leonardo
Job Details: 10/04/2021
"Arrived onsite to test unit for light not working, tested unit found light bulb is good, replaced control board, unit now working as designed job complete"
We serviced a
WHIRLPOOL OVEN
Model KEBC206KSS05
Near Buda, TX 78610
Leonardo
Job Details: 10/04/2021
Arrived on site to test unit for upper oven door falling. Found bad hinges replaced hinges test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Dripping Springs, TX 78620
Robert
Job Details: 10/04/2021
Arrived on call for complaint of not washing. Found the sump failed again. After installation test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Cedar Park, TX 78613
David S
Job Details: 10/04/2021
Arrived on site to install previous diagnose part. Gained access to the unit and its heating element removed element and installed new one. Tested unit. Unit operating as designed. No leaks at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Killeen, TX 76542
Al
Job Details: 10/04/2021
"Arrived back on site @Rentacenter to install previously ordered parts. Removed and replaced the gearcase, motor, belt, cam, actuator, shield"
We serviced a
KITCHENAID OVEN
Model KEMC308KBL01
Near Killeen, TX 76542
Tyler
Job Details: 10/04/2021
"Arrived on site for microwave(wall oven combo) not heating, showing door open, & customer heard loud pop. Upon arrival I confirmed no heating and door error. Upon further inspection I found interlock switchs intact and functioning but 20 amp inline interlock fuse blown and in pieces. Also found that when power was applied to hv hardware the transformer was receiving proper 120v but found cap,diode,mag, and transformer not turning on to heat.Office to reschedule if customer approval is known. Collected service fee.; ordrng 1 WPW10687786 (Diode) and 1 WP4375424 (Magnetron) and 1 WP4375020 (Capacitor) and 1 WP4375286 (Transformer)"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW06
Near Killeen, TX 76542
Al
Job Details: 10/04/2021
Arrived on site and inspected massive ice buildup in the freezer compartment. Confirmed the complaint and found the extension that delivers water to the ice maker is short causing the ice maker to leak down the back wall of the unit. Called PR and was advised to order the extensions for the ice maker. Needs more work ; ordrng 3 WP2174755 (Ice maker extended sleeve .)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Justin
Job Details: 10/04/2021
Arrived on site for a dishwasher with the upper rack wheels broken. Upon further inspection I found both upper left and right racks broken. I replaced both with the adjuster kit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fort Hood, TX 76544
Al
Job Details: 10/04/2021
"Arrived on site and inspected customers complaint the unit wasnt dispensing detergent. Walked customer through the operation of the unit. Confirmed the detergent is dispensing properly, customer was concerned because she wasnt seeing the level drop. Taught customer additional information dos and donts of the unit. Customer satisfied and now familiar with the proper operation of the unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site for NO HEAT TO THE UNIT. FIRST TIME IT WENT OUT SLOWLY OVER TIME. THIS TIME IT JUST STOPPED. Took temps and dryer was at room temperature. Tested outlet and was not getting 240. Gained access to the fuses and heater. All components tested good. Informed customer that they will need to contact an electrician. Vacuumed out interior of dryer.Ordering panel WPW10446408 to return and replace the console UI on the washer with trim to complete the repair. .; ordrng 1 WPW10446408 (Panel to washer)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204ESB00
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
Arrived on site for doors popping open when other door is closed . No issues found with draws or rails. Adjusted front feet up so doors are longer opening . No water leaks detected at time of service. job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Harker Heights, TX 76548
Tali W
Job Details: 10/04/2021
"On site for dryer having lint build up on inside of vent. Confirmed complaint. Found some lint build up inside of lint screen housing on bulkhead vent holes. Cleaned out housing. Also, found incorrect type of screw on terminal block and the square nut stripped. Replaced terminal block screw and nut (from truck stock 279320). Informed customer that lint can stick to lint housing due to moisture coming in since vent is on an exterior wall venting straight outside. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
David Z
Job Details: 10/04/2021
Arrived on site to diagnose dishwasher leaking when draining. Ran unit and found hole in drain hose causing leak. Replaced drain hose and verified leak is gone. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78705
Scott
Job Details: 10/04/2021
"Arrived on site for unit not cooling and not dispensing water . Unit is not hooked up to water and no supply line . Unit is cooling , unable to test water system at time of service . Ordering valve and dampener. Informed office that fridge will need to be hooked up to water . Call to set return ; ordrng 1 W11446818 (Valve) and 1 W11204060 (Dampener)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Creek, TX 78612
Jacob
Job Details: 10/04/2021
Arrived onsite to replace the parts that were ordered by the previous tech. Replaced parts. Unit rolled good and is now leveled. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of ice maker in door not working, found ice maker passed diagnostic test, but fill test failed. Found water valve failed, also ordering fill tube. ; ordrng 1 W11535162 (Valve) and 1 W11401679 (Fill tube) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Leonardo
Job Details: 10/04/2021
"Arrived on site to test unit for not drying, put unit in test mode, unit running good , element heating up, advised customer on using rinse aid, no leaks detected job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2021
Arrived on site to test unit for bottom trim piece bent. Found installer attached trim incorrectly. Attached trim as designed with current mounting points. Customer satisfied with improvement. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Austin, TX 78728
Justin
Job Details: 10/04/2021
"Arrived on site to install previously diagnosed parts. I tested the unit and found the sound to be a metal on metal tapping noise. I gained access to the blower assembly and found the noise coming from here. Per the service pointer W11378591A I installed the noise kit W11401018. I then tested the unit and the sound was significantly lower. I informed the customer this kit was to dampen the noise, but it may not completely go away. The unit is working as designed. I also found the customer not cleaning the lint catcher. I informed him on the importance of consistently cleaning this. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
David Z
Job Details: 10/04/2021
"Arrived on site to follow up on refrigerator not cooling. On arrival checked pressures and found low at -20, high at 80. I checked all welds, and evaporator for Uv dye to verify a leak. Found no dye anywhere. System was likely undercharged last visit due to bad gauges. Talked with PR who advised we charge it until pressures are good. Bumped refrigerant until low was at 0 and high was at 120 and holding. Customer will follow up if cooling does not pick up, and nitrogen will be needed next visit if no leak is found again. Call complete."
We serviced a
GE REFRIGERATOR
Model GSS25GMHECES
Near Fort Hood, TX 76544
Al
Job Details: 10/04/2021
"Arrived on site and inspected side by side refrigerator not cooling. Confirmed the complaint and found non of the fans were working, but the lights were still on. The main control wasnt received prior to services. Also ordering the evaporator motor and thermistor. Will return with all previously ordered parts. Customer signed the defrost waiver, so please notify them 48 hours prior to return services. Needs more work ; ordrng 1 WR60X10307 (EVAP MOTOR) and 1 WR55X10025 (THERMISTER)"
We serviced a
GE DRYER
Model GFDS260EF0WW
Near Austin, TX 78704
Scott
Job Details: 10/04/2021
"Arrived on site for dryer not heating . Getting correct voltage . Found unit control board burned up as well as main harness . Left unit unplugged due to burned harness . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC0
Near Killeen, TX 76542
Al
Job Details: 10/04/2021
Arrived on site and inspected unit UI powering on and off by itself. Confirmed the complaint and replaced the UI and unit tested as designed. Customer satisfied. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near New Braunfels, TX 78132
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the unit installed incorrectly, the flooring and cabinets is causing the doors to shift forward and the the right causing the unit to close weird. Took pictures of gaps that are covered by trim. gap in a quarter of a inch on left and about a inch on the right. Ferguson must come out and fix installation. Customer was having no success. Will speak with office to get in touch.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for a defrost error, upon inspection found the unit back in normally temps due to the customer defrosting for 2 days. Tested compressor and found no issues. Amp draw was normal. Changed defrost setting and instructed customer to watch.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Lakeway, TX 78734
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not running a cycle and giving error codes, found error codes F3e1, F9e1, f8e3, f5e2, I cleared error codes and ran diagnostic test, unit failed diagnostic test in step 2, ordering control, water level sensor, and pump. Returning tech to replace sensor first. ; ordrng 1 WPW10448876 (Water level sensor) and 1 W11032117 (Control) and 1 WPW10605427 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/04/2021
"Arrived on site to test unit for not making ice. unit was working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KHMS1850SSS2
Near Austin, TX 78746
Leonardo
Job Details: 10/04/2021
"Arrived on site to test unit for microwave door not closing properly, tested unit found door key broken,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kyle, TX 78640
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not cooling, found leak coming from lock ring at condenser, I cut out lock ring and added copper sleeve and recharged unit, tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marble Falls, TX 78654
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a dryer that will not turn on. Found door switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID VENTHOOD
Model KXW9748YSS0
Near San Marcos, TX 78666
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for sagging and pulling tiles
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Temple, TX 76501
Tali W
Job Details: 10/04/2021
On site for fridge leaking underneath. Customer stated they noticed the leak coming from the front left when ice maker fills. Found water line coupler leaking even when water lines are fully seated. Replaced water line coupler (from truck stock WPW10277958). Unit now functioning as designed. No leaks after repair. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW04
Near Robinson, TX 76706
Jonathan M
Job Details: 10/04/2021
Arrived on site for a freezer that is not cooling properly. Inspected unit and work area. Found evidence of defrost issue in the evaporator area. Ran unit through diagnostics and found the heater working properly and the evaporator fan running. Replaced both thermistors and defrosted entire unit. Plugged it back in and the unit began to cool as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Killeen, TX 76549
Tyler
Job Details: 10/04/2021
Arrived on site for dryer needing previously diagnosed timer. Upon arrival reconfirmed prior diagnosis and installed new timer. I then reassembled and tested unit. Found dryer operating as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Al
Job Details: 10/04/2021
Arrived on site and inspected dryer that customer advised ran all night. Confirmed the complaint and found the timer was defective causing the malfunction.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2422RF4B
Near Temple, TX 76504
Tali W
Job Details: 10/04/2021
On site for dishwasher leaking from water inlet hose. Found water inlet line is copper tubing ran to inlet valve on dishwasher that has a leak coming from a bend in the tubing. The copper line runs behind sink to a shut off valve behind bottom drawer of cabinet. Turned off shut off valve to prevent more leaks. Informed customer of issue and recommended they have a plumber come out to fix copper tubing. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Killeen, TX 76542
Tyler
Job Details: 10/04/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed prior complaint and found unit in a -28psi vacuum on low side and under 90 psi high side. I replaced compressor, uv drier, and rc evap coil. Pulled vacuum and then recharged unit with 5.5oz of refrigerant. Found no signs of leaks and found rc evap coil frosting over evenly and quickly. Informed customers to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Holland, TX 76534
Jonathan S
Job Details: 10/04/2021
"Arrived on site for dishwasher not going through wash cycle. Inspected unit and work area. Performed diagnostics mode, found error code F4-E3 wash motor and 7-1 heating element circuit. Found wash motor not activating. Traced voltage to wash motor and found failed wash motor. Removed failed wash motor and installed new. Performed diagnostics mode and monitored test operation. Found unit washing as designed. Found heating element working. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Rogers, TX 76569
Jonathan S
Job Details: 10/04/2021
"Arrived on site for refrigerator having PO intermittently on UI. Inspected unit and work. Found unit in Power outage state. Found ice buildup both evaporators. Confirmed PO and waited for failure to reoccur. Performed diagnostics mode and ran test 4 and found 3 way valve operational . Mead resistance on 3 way valve and found correct. Found water come from dispenser when selecting ice. Will need to replace UI and both paddles. Will need to continue to diagnose for possible short after repair. Removed failed UI and installed new. Office to schedule return to replace paddles.; ordrng 1 WPW10346924 (pad)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Temple, TX 76504
Tali W
Job Details: 10/04/2021
Onsite for fridge RC led light intermittently going dim with one led out. Confirmed complaint. Found RC led light going out causing others to dim. Replaced led module. Unit now functioning as designed. call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76705
Jonathan M
Job Details: 10/04/2021
Arrived on site for a dryer that?s making a rattling sound. Inspected unit and work area. Confirmed customers complaint and checked the felt liner for any obstructions. Found no obstructions at the liner causing the abnormal sound. Removed the blower wheel housing and checked for any obstructions the housing. Found rocks and drywall in the blower wheel housing. Removed all the obstruction and tested the unit again. The unit began to make the abnormal sound still. Disassembled unit and spun the motor by hand. Found the motor hard to turn causing the issue. Replaced the motor and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76710
Jonathan M
Job Details: 10/04/2021
Arrived on site for a washer that?s not filling properly. Inspected unit and work area. The customer advised that the unit may be working fine but she wanted to check on the unit because it doesn?t seem like it?s filling up with that much water. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through all four valve tasks. The unit ran as designed. Had a customer load the unit with some clothes and found the unit working as designed. Advised the customer that the unit is operating as designed and went over the power cycle button. Whenever user care guide. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodway, TX 76712
Jonathan M
Job Details: 10/04/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area.Was advised to replace the refrigerator compartment fan and thermistors assembly, user interface, and add a shim to the drip pan to avoid any abnormal puddling and frosting at the drip pan. Replaced all components and tested the unit. The unit began to cool as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Temple, TX 76504
Tali W
Job Details: 10/04/2021
"On site for washer not draining and having standing water in the tub. Confirmed complaint. Found drain pump wire disconnected from connector from previous temporary repair that was made on last trip. Office notified me that the lower harness that was ordered on the last trip is back ordered. Connected new female connectors to both drain pump wires. Turned on, unit drained, and is working as designed until lower harness is available for proper repair. Office to reschedule when part availability is known. Documented with techline online SR# 7731413768.; O-emld tckt"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Salado, TX 76571
Jonathan S
Job Details: 10/04/2021
"Arrived on site for front right burner not igniting. Inspected unit and work area. Checked burner cap and head. Found orifice clogged. Cleared orifice and tested operation. Found burner igniting. Tested all other burners, all tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXVB01
Near Killeen, TX 76549
Tyler
Job Details: 10/04/2021
"Arrived on site for refrigerator not making ice and rc crisper drawer not functioning correctly. Upon arrival I found ice maker partial filled bucket. After further tests I found ice maker motor receiving proper voltage but not allowing motor to rotate. Replaced ice maker and found it would cycle through harvest and fill as designed. No temp issues noticed while on site. Also found liner to crisper drawer broken. W10508993, WP2188656. Call complete ; ordrng 1 WP2188656 (Crisper drawer) and 1 W10508993 (Crisper drawer cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Jonathan M
Job Details: 10/04/2021
"Arrived on site for refrigerator that has a freezer door that?s not closing properly. Inspected unit and work area. The customer advised that when they pull on the left-hand side of the freezer door, the door comes out at an angle and the only way to correct the door is to push it all the way back. They advised that if they pull from the center or from the right hand side of the unit pulls out straight with no issues. Confirm the customers complaint and replaced both slides and brackets and tested the unit. The unit still did the same thing. I did find on the right hand side adapter had some notches missing in the back that seemed to make the roller on the right side slip when pulling on the left side. I checked the part number to make sure that was correct but all photos of the part showed the same thing. I called whirlpool Techline and spoke to Steve SR# 7731906226. He advised this is normal operation and that if the door opens and closes properly when you pull on the right side or the middle of the door, it is working properly. Advise customer of taglines findings. Call complete."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Lago Vista, TX 78645
David S
Job Details: 10/04/2021
Ordering 1 inner door panel WPW10320793 .; ordrng 1 WPW10320793 (Inner door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Bastrop, TX 78602
Jacob
Job Details: 10/04/2021
"Arrived onsite for unit not making ice. Looked at the unit and found that the arm was being pushed up enough to keep the unit from making ice. Looked and saw that the ice bin was not put back correctly, causing the the arm to get pushed up just enough to not make ice. Re aligned the ice bucket. Wait a few min and unit started re filling with water once again. No issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS
Near Austin, TX 78757
David Z
Job Details: 10/04/2021
Arrived on site to install new feed tube assembly. Installed new assembly and clocked sump section to line up. Ran unit and verified spray arm is moving. No water leaks found. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDL02FRSS0
Near Austin, TX 78732
Brandon
Job Details: 10/04/2021
"Arrived on site to install brackets, after installing brackets, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Leander, TX 78645
David S
Job Details: 10/04/2021
Arrived on site for Keeps throwing codes.Is ALWAYS off balance. Inspected unit and work area. Put unit into diagnostics and found no codes stored. Put unit though diagnostics cycle and found all functions operating as designed. Gained access to the bottom of the unit to inspect the garage cases and for and pulley and cam found some oil coming from case and some wear marks and dust. Ordering gearcase w11423758 cam w10721967 belt w11239857. Office to reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Buda, TX 78610
Kevin
Job Details: 10/04/2021
"Arrived on site and replaced control kit and Refrigerator has Powered on again and compressor is running. Recommended to homeowner that if we allow to cool for 12 to 24 hours.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DLSS2
Near Austin, TX 78756
Scott
Job Details: 10/04/2021
Arrived on site for smoking control panel . Found control burned up . Called whirlpool safety team , documented it with them .Unit will need new control,wire harness . No water leaks detected at time of service. Left dishwasher turned off at breaker . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near Austin, TX 78717
Justin
Job Details: 10/04/2021
"Arrived on site for a refrigerator with the freezer compartment door switch not working properly. I tested the switch and found it sticking. Therefore when you opened the door, the switch only opened half way. I replaced the switch and now the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site to install previously diagnosed parts. Removed basket and installed new basket. New basket came with drive hub already installed. Ran diagnostics calibration then auto diagnostics. Washer no longer making noise. Customer confirmed noise was gone. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Austin, TX 78745
Kevin
Job Details: 10/04/2021
"Arrived on site and replaced belt diagnosed on previous visit, after replacement dryer is running correctly, job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Temple, TX 76502
Jonathan S
Job Details: 10/04/2021
Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Verified failure. Disassembled unit and found screw in front dryer felt. Removed screw and assembled unit. Tested operation and found all working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SHZ0
Near Leander, TX 78641
Tommy
Job Details: 10/04/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced wiring harness. Upon replacing damaged harness, started unit and found no water coming in still. Checked at line and found water line not sending water to unit. Communicated with customer plumber will need to look at water line and water set up. Job Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Dripping Springs, TX 78620
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed parts. Found the door just needed to be adjusted. After adjustment test operation.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Justin
Job Details: 10/04/2021
"Arrived on site for a washing machine with the automatic soap dispenser not working. I gained access to the dispenser and found the solenoids in good shape. I put the unit into diagnostics mode and found the valves running as designed. I also found no error codes. I ran a sensor check and found the soap level sensor reading good. I gained access to the control and found all harnesses in good shape. This indicates a possible flow meter issue. I called techline and spoke to Robert and received SR# 7731900492. Robert agreed that the flow meter should be replaced. I am ordering the part and the office will need to reschedule to install. I will also be ordering the control, for we will need to test the dispenser once installed still. No leaks observed at the time of service.; ordrng 1 W11238377 (Metering Pump) and 1 W11419051 (Control)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site for Cooktop Flames Dont Go Down. Lit all burners and flames are burning as designed. Customer concerned about small burner head wobbling. Explained this was normal to have play to make reattaching the burner head easier. Small head wobbles more than the others but no damage was found and head is centered as designed. Called tech line and spoke to TJ with Whirlpool tech line and he explained the popping and floating flame are both normal. Ordering top right small burner head WP8286813 to replace and ensure the wobble is normal. SR 7731900491; ordrng 1 WP8286813 (Top right rear burner head)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
"Arrived on site for Oven Not Heating Properly. No error codes came on. Took temps and after three sets of temps the average temperature was 353. Oven is within recommended temp. HIGH 397 LOW 312. Av 354, High 378 Low 328 Av 353, High 377 Low 330 Av 353.5 making total average 353. No calibration needed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite for washer not draining. Upon inspection I found the unit empty with no stored error codes. I ran manual diagnostics and filled the unit some. I drained out the unit as designed. I engaged high spin and heavy agitate and both ran as designed. I ran auto cycle and found the unit to be working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2651HEB
Near Lago Vista, TX 78645
David S
Job Details: 10/04/2021
Arrived onsite WHEN THE ICEMAKER IS ON-IT'S SHOOTING WATER ALL OVER THE INSIDE OF THE FREEZER. Inspected unit and work area. Gained access to the ice maker and found that the fill tube was not set in the ice maker properly causing water to spray the inside of freezer. Inserted tub back into ice maker and tested the unit by putting it through a harvest cycle. Unit operating as designed. No leaks at this time.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David Z
Job Details: 10/04/2021
Arrived on site to follow up on washer not running the motor. Replaced capacitor and retested unit. Verified unit is now spinning and agitating.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXBL2
Near Austin, TX 78739
Leonardo
Job Details: 10/04/2021
Arrived onsite to test unit for unit making loud noise and upper and bottom rack not coming out and falling. Found unit not getting enough water making loud noise due to motor running with no water. Will need new fill valve and upper tracks and all 4 lower wheels. Office to reschedule. ; ordrng 1 WPW10327249 (Fill valve assembly) and 2 WPW10195623 (Upper tracks)s and 4 W10195416V (Bottom track wheels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Leander, TX 78641
David S
Job Details: 10/04/2021
"Arrived on site for ice maker Not Making Ice - Refrigerator. Inspected unit and work area. Check for ice build up on fc evaporator found none. Performed temp test in freezer and found that it wouldnt get down past 26 degrees. Gained access to the back of unit to perform and amp draw test on the compressor and found it pulling .98 amps(too high). Put ice maker though a harvest cycle and found it operating normally. Gained access to the condenser and found some blockage there but not enough to cause the temp to be that high in the freezer. Clean condenser off. All fans work as normal as well.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for leaking out of the hot side, upon inspection found the leak and replaced valve. All functions returned with no leaks. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/04/2021
Arrived on call for complaint of no heat found the cut off open. Replace cutoff and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and replaced filter head for water flow issue. Also customer replaced filter at time of service. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS03
Near Salado, TX 76571
Jonathan S
Job Details: 10/04/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found evaporator fan making abnormal noise. Measured DC voltage to fan and found pulsating voltage to fan. Will need to replace main control kit and test unit. Removed failed control and installed new. Tested operation, found fan motor running and no abnormal noises. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite for ice machine losing power for periods of time. Upon inspection I found the unit seemingly working as designed. I filled the reservoir and drained but the water did not drain out with the external pump. I found the pump is shorting out and causing intermittent power failure to the unit. I replaced the pump and tested all functions again. All functions passed and the ice bin was full on arrival. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
Arrived on site for left door making a lot of noise and hitting wall. Also right side hinges is twanging when opening . Found stop had fallen off . Ordering both side hinge parts and screws . No water leaks detected at time of service. Call to set return ; ordrng 2 W10485980 (Assembly hinge top)s and 2 W10162602 (Screw for hinge top)s and 2 2316760 (Bushing stop)s and 2 2316759 (Hinge top)s and 2 W10752868 (Stop)s and 2 W10005070 (Screws for stop)s and 2 2316759 (Hinge)s
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2021
"Arrived on site to inspect washer control panel issues. Upon further inspection, the customer advised that it takes several times to get the washer to start as the power button leant work all the time and the start button doesnt always work. I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. Unit operated as designed. I tested the door switch and it is good. Tested the control panel harness and it is good. Attempted to turn the unit on at the power button and it failed. After several attempts, it finally turned on. The unit would turn on by turning the dial. I removed and replaced the control panel and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES03
Near Harker Heights, TX 76548
Tali W
Job Details: 10/04/2021
On site for fridge freezer gasket coming apart. Found gasket loose and drooping on freezer door. Replaced FC gasket. Informed customer to keep door closed as long a possible to let gasket set and form. Unit functioning as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Jacob
Job Details: 10/04/2021
Arrived onsite for unit still looking. Looked under the heating element and saw water residue from the leaking on one of the sides of the heating element grommet. Removed the heating element and found that the metal washer was missing that helps to seal the hole for the heating element to sit in. Replaced heating element. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Austin, TX 78757
David Z
Job Details: 10/04/2021
"Arrived on site to follow up on refrigerator losing cooling in both compartments. On arrival could hear the compressor screeching behind the unit. Checked compressor and found it blazing hot to the touch. Unit has a possible sealed system leak or failed compressor. Ordering sealed system parts and AUTHO. Office to schedule when parts arrive for sealed system. ; ordrng 1 W10865322 (Evap) and 1 W11035643 (FC evap) and 1 W11025999 (Compressor) and 1 W11109499 (Non UV Drier) and 1 Oillessgauges (Oil less gauges for ant compressor) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W11548259 (Condenser), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Kyle, TX 78640
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected dryer and found control panel is flickering, inspected incoming power and found one leg of cord is burnt. A new terminal block will be needed to correct issue requested that customer also purchase a new four prong cord. Took pictures; ordrng 1 279320 (Terminal block kit)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and found unit operating with f6e2. Advised customer that controls ours be needed to repair unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78738
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replace sump with wash motor, unit tested good. Error codes found 4-3, 7-1."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Kingsland, TX 78639
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found inverter for compressor failed and it will need to be replaced to complete repairs.; ordrng 1 W10629033 (Inverter)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Austin, TX 78745
Kevin
Job Details: 10/04/2021
"Arrived on site and replaced torn Bellow, after replacement ran a diagnostic cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR206ESS01
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
"Arrived on site for all led lights out . Replaced,led driver control . Lights still out . Ordering modules . No water leaks detected at time of service. Call to set return ; ordrng 4 W10843339 (Led mod)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for not spinning without a bad grinding sounds. Upon inspection found the unit was growling from inside the tub, ordering spanner nut and returning with gearcase parts. Office to reschedule ; ordrng 1 WP21366 (Spanner) and 1 W10890624 (Moto)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Marble Falls, TX 78654
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a refrigerator that was not cooling properly. Tested all parts and components and found no failures at this time. Advised customer that without being able to duplicate any failures a diagnosis is not possible. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not cooling properly, found defrost issue, found heater tested good, found failed defrost timer and bi metal. Ordering parts.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
Tommy
Job Details: 10/04/2021
"Arrived onsite for oven lights not turning off fan staying on and misreading touch. Upon arrival found unit cabinet mis installed not full piece of cabinet has cut out. Found unit voltage was correct tried to replaced control to see if that would help with console issues, found unit still not operating ordering control and console control jic new one went bad.; ordrng 1 W11261167 (Control) and 1 W11261167 (Contro)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78732
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not washing, found failed wash motor, ordering wash motor.
We serviced a
SAMSUNG DRYER
Model Dv48h7400ew/a2
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/04/2021
"Arrived on site for dryer not heating. Inspected unit and work area. Found top of dryer dented in. Verified failure and measured incoming voltage, found correct voltage. Disassembled unit and found lint buildup. Measured resistance on fuse and element. Found failed element. Removed lint buildup and element. Installed new element and assembled unit. Tested operation and found heating.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78734
Brandon
Job Details: 10/04/2021
"Control panel was damaged, customer did not approve to replace due to damage, ordering control panel. ; ordrng 1 W11197501 (Control panel) and 1 Cnote (Office to reschedule)"