"Arrived on site for temps above avg . No frost build up on evap. Fans are working . Weak frost on evap. Compressor pulling 3amps . Ordering Compressor, evap, nitrogen ,service port , r600 kit uv drier . Weight 2hrs . No water leaks detected at time of service, no parts installed . Call to set return ; ordrng 1 W11736670 (Compressor) and 1 W11566897 (Evap) and 1 Nitrogen and 1 R600kit and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs, tckt not sent, faulty send-to target"

"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the back left and front right burners caps were not seated properly and the center burner outer flame would not come on. After further inspection, I found the center burner orifices not installed properly and the mounting screw would not secure in the stud due to the stud not threaded properly. I attempted to correct the stud and found the mounting screw would not fully seat. I switched the orifices and retested and adjusted the flames on all burners and the unit is operating as designed except the center burner head is not secured/grounded properly. I am ordering the center orifice holder, burner head and mounting screws, along with CNOTE-LSO FOR TRAINING and scheduled return service for 02/10/25 (KC). No gas leaks detected during service. ; ordrng 1 W10836409 (Center burner head) and 1 WPW10639175 (Center orifice holder) and 2 W11226732 (Screw)s and 1 CNOTE (LSO FOR TRAINING)"

"Arrived in site. Found fresh food door raised causing noise from stress on cam and hinge pin,added grease to pin and inner side of cams,lowered door to prevent tension tested door operation"

Arrived onsite for F8E4 code present. I found excessive suds inside the tub. The suds are creating a waterway for the water to escape outside the unit and making the float switch come up. I advised customer to watch the suds inside the unit and customer stated they will use liquid detergent. Unit is operating as designed and i couldn't recreate a leak after 4 test cycles. No water leaks present. Call complete. No parts installed.

Arrived on site to test unit for not washing. Found motor as disconnected. Secured connection and completed diagnostics with no issues. Job complete.

"Arrived on site to test unit for not working properly, customer stated that the unit is rattling alot, tested unit found loud noise coming from cam, inspected and found shift actuator not disengaging properly, replaced cam and shift actuator and tested unit is now running as designed no leaks detected job complete installedW11481722, W10721967"

Arrived on site to test unit for unit leaking. Pulled unit out and ran a test cycle and no leaks present at this time. Turned unit on to normal cycle for 30 minutes and no water at all. Cold not duplicated the problem job complete. No one here to sign.

"Arrived on site to test unit for leak. Upon arrival customer stated she noticed grout lines on her tile were getting wet at the end of a cycle. She moved the unit to the side and found a little puddle, 3 in diameter at the rear right section of the unit. Hasnt ran a cycle since. Inspected unit, found no obvious leak points. Ran a diagnostic cycle, all components are properly engaging. Filled unit with a high water level, about 3 above the bottom of the bellow. Manually mimicked cycle motions on the tub, could not spot any leaks. Double checked all hoses and connection points, no leaks detected. Issue could be an over sudsing issue. Suds may have been pushed out of the vent hose, evidence of suds on the bottom framing member. Advised customer to run another cycle, mid cycle inspect inside the tub and if too many suds are present, start using less soap. If leak reappears, touch and feel if it is soapy or just water. If leak gets any bigger contact office. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

WRX735SDHZ10 Arrived on site for a refrigerator with cooling issues. On arrival found PO on display cleared error code . Ran diagnostic everything seemed good further inspection found fc frozen uploaded photos. I removed all ice and tested again product works as it's designed no parts used no water leaks visible from main water supply. This will be second visit for same issue.

WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue flipped breaker back on. I installed control board bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool are out of service on weekends.

"Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Engaged defrost element and was receiving proper voltage but not engaging. Resistance on defrost element reading open. Recommend defrost element, evap harness and evap thermistor. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10316428 (Defrost heater) and 1 W11244436 (Fan harness)"

"Arrived on site to inspect range not working. Upon further inspection, I found the unit display blank and checked the breaker to find it's a GFCI breaker and was tripped (photo). Cycled power and unplugged the unit and removed and replaced the bake and broil elements and the main control. Completed a burnout test on Bake at 500 degrees with the ground wire disconnected at the terminal block. I tested voltage at the bake element and found 242V at the terminal block, 10amps at the bake element and 14amps at the broil element. Once the unit completed the burnout and reached preheat temp, I unplugged the unit and reconnected the ground wire to the chassis and performed another burnout on Bake at 500 degrees and the unit completed preheat as expected. I advised the customer of my repairs and testings and recommended that should the unit trip the breaker again to contact their builder and have them replace the breaker and if the unit continued to trip the breaker to call it in for service. Job completed. W11182108, W10856603,W11696067"

Arrived on site to test unit for no display. Cant see what button are coming on or not. Cant use unit will need new microcomputer office to reschedule ; ordrng 1 8302153 (Microcomputer)

Arrived onsite for preciously diagnosed parts. I replaced the door strike and tested unit. Unit will now start and will cycle as designed. No leaks present. Call complete. Installed W11457841 STRIKE DOR.

Arrived on site to test unit for unit not starting. Test unit and found the only button working is the cancel button. Removed console test console and found shorted membrane. Will need new console office to reschedule ; ordrng 1 WPW10348564 (Console)

"Arrived on site to test unit for cycles not starting. Upon arrival customer stated unit makes noise and cycles will not start. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed and will require a replacement. Ordering part, no parts installed. Advised to customer that part is out of stock, as soon as its available the office will be contacting him to reschedule.; ordrng 1 W11608056 (Control)"

Arrived on site to test unit for ovens staying hot or staying on. Test unit and found left small oven hot around 110? even when off. Right large oven at around 100? test unit and found bad console and bad boards. Ordering both user interface board and main control board and appliance manager. Customer also said they couldnt connect to the WiFi so I will order new WiFi board. Office to reschedule ; ordrng 1 W11492266 (User interface) and 1 W11328373 (Main control board) and 1 W11317945 (Appliance manager) and 1 W11234290 (WiFi board)

"Arrived on site to inspect range not working. Upon further inspection, the customer advised that when they use the cooktop, the breaker will trip. Tested the cooktop and could not duplicate the issue. I pulled the unit out and gained access to the switches and found the switches shorted. I advised the customer of my findings and am ordering all of the burner switches and the right front switch knob since the old knob will not fit on the new switch. I scheduled return serviceir 02/07/25. Will return with all prescreened parts. ; ordrng 1 WPW10434452 (Left front switch) and 2 WP3149404 (Right rear left rear switch)s and 1 WP3149400 (Right front switch) and 1 W11158169 (Right front switch knob)"

MVW4505MW1 Arrived on site for a washer stuck on sensing. On arrival verified issue tilted washer back and found a broken wire repair and tested product works as it's designed no water leaks visible from main water supply. No parts used thank you.

"Arrived on site for cooling complaint. Found evaporator fan not running,removed cover good voltage to fan,removed defective fan motor, installed new motor powered unit on fan powered on. Wp2315549"

"Arrived on site to test unit for not draining, tested unit found broken harness, when removing the pressure hose the connection broken off, will need to order a tub and return, left new harness partially installed, office to reschedule installed W11643701; ordrng 1 W11219115 (Tub)"

WDP540HAMZ4 Arrived on site for a dishwasher not working. On arrival verified issue replaced pump tested product working as its designed no water leaks visible from main water.

"Arrived on site to test unit for not working properly. Upon arrival customer stated drain pump constantly runs when plugged in. Repair is covered, Auth W1DAM30APL1. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Unit will need a new control. Ordering part, no parts installed, rescheduled for 02/07. ; ordrng 1 W11607637 (Control)"

Arrived on site to test unit for noise. Verified with customer noise is both the ice maker and damper control. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10479155 (Damper control)

"Arrived on site to test unit for not tumbling. Upon arrival customer presented issue, when cycle is started you can hear a hum but motor does not spin. Started a cycle and manually spun the drum, motor engaged indicating a failed motor. Replaced motor (W11364931) and blower wheel (WP697772) and tested unit, unit is now running as designed, job complete."

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,ran icemaker test passed icemaker filled with water,tested dispenser passed. W11346622"

"Arrived on site to test unit for not draining, tested unit found broken harness and shorted latch, replaced water drained but pump not disengaging replaced control and tested unit is now running as designed no leaks detected job complete installed W11700916, W11633362, W11591637"

Arrived on site to test unit for not drying properly. Ran unit and found burner cycling properly. Found no stored error codes. Advised customer of moisture syrup location and may not sense items properly if loads are too small or big. Advised customer on use of time dry. No parts replaced. Unit working as designed. Job complete.

Arrived on site to test unit for leak. Found unit tilted all the way back. When water fills tub ring is pulling away from softener dispenser causing water to leak. Leveled unit and completed diagnostics with no issues. Unit is now working as designed. No parts replaced. Job complete.

Arrived on site to test unit for display issues. Replaced UI(WPW10660608) and unit is now working as designed. Job complete.

Arrived on site and replaced control(W11170319) and suspension(W10780045). Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for dishwasher not going through cycles. I found a wash motor error present. I replaced the pump and motor and tested the unit. Unit is now functioning as designed and no leaks were sighted. Call complete. Installed W11613479 MOTOR & SUMP ASM.

"Arrived on site to test unit for not draining. Upon arrival customer stated she was washing a comforter and it would not drain the water during that cycle. Inspected harness, found drain pump wire broken. Repaired broken wire with a butt splice and secured harness to prevent future failure. Tested unit, unit is now draining. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

F9E1 F0e1 MHW5630HC3 Arrived on site for a washer with draining issues. On arrival verified issue ran diagnostic and found error codes F9E1 AND F0E1 cleaned error codes. Took apart and found the filter full of animal hair uploaded photo and removed hair put back together and tested product works as it's designed no water leaks visible from main water supply no parts used.

Arrived onsite for unit not cooling top of unit. I found the evaporator frosted on the top. Fan was running but I found the thermistor to be sitting loosely causing defrost not to complete. I defrosted the evaporator and fit the thermistor back into place. No errors were found indicating no failures are occurring. Unit is now operating as designed. No leaks present. Call complete. No parts installed.

"Arrived on site to replace previously diagnosed UI, replaced and advised customer to monitor, at this time unit it is running as designed job complete installed W11404239"

"Arrived on site for no ice. Attempted reset and forced cycle icemaker not responding,removed icemaker from unit reinstalled icemaker ran through a cycle after multiple attempts ordering a new icemaker ; ordrng 1 W11546935 (Icemaker)"

Arrived onsite for dryer not starting. I found the vent to be clean but lint present on the connector from the dryer. I found the fuse to be open on continuity causing the dryer not to function. Customer will have vents cleaned and I replaced the fuse. Dryer is now operating as designed. Call complete. Installed WP3392519 thermal fuse.

MED6630HW0 Arrived on site for a dryer with drying issues. On arrival verified issue tested ventilation to home it was in bad condition causing dryer to over heat and turning off after a few minutes. Timed dry worked good but isn't good for the dryer when ventilation to home is in bad condition. Instructed client to clean vent to home ASAP no parts used thank you.

MHW6630HW0 Arrived on site for a washer leaking water. On arrival found small amount of water in the pedestal. Took apart washer found a little bit of water on left bottom side I cleaned out filter it hasn't been cleaned out for awhile. I replaced drawer because it has signs water leaking tested product working as its designed no water leaks visible from main water supply.

"Arrived on site to test unit for not heating. Upon arrival customer stated unit tumbles but does not heat. Verified issue, not heating. Unit is receiving proper voltage. Tested fuses and sensors, found high limit thermostat reading open. Replaced thermostat (279816) and tested unit, unit is now heating and is running as designed, job complete."

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival verified issue client flipped breaker back on i installed control board ,bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool Safety not in business on the weekends."

"Arrived on site to test unit for ice buildup. Upon arrival customer presented issue, thin layer of ice is forming under the ice container. Per previous tech recommendation, replaced UI (W11387387) and tested, all components are properly engaging. Also found ice door gasket has deformed, flattened gasket and closed door to form the the ice maker assembly housing. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lid lock not working properly, tested unit found strike broken, replaced and tested, unit is now running as designed no leaks detected job complete installed W11513250"

"Arrived on site to test unit for not entering a spin during a cycle and latching issues. Upon arrival customer stated during a regular cycle, unit will not go into a drain and spin. Will need to be put into a drain and spin manually to wring the clothes out. Also it will cancel the cycle before agitation starts. Tested unit, mid spin a screeching noise appeared failed gear case. Replaced gear case (W11454372) and ran a calibration cycle successfully. Ran a diagnostic cycle and heard a rubbing noise coming from the splutch. Replaced splutch (W10721967) and actuator (W10913953) and tested unit, all noises have been eliminated. Noticed bottom of the agitator has scraping marks as does the basket (images attached). Ran a regular wash cycle, unit filled and before agitation, the cycle canceled and drained out with all the lights off. Replaced control (W11307244) and valve (W11210459), also replaced capacitor (W11395618) and lid lock (W11307244) as precautionary. Started a quick wash cycle and monitored incoming voltage, voltage stayed a steady 120V. Unit filled with water, right before progressing to the wash portion, all lights shut off and unit drained all the water out. After draining the water out the wash LED illuminated but there was no progression in the cycle. Will order additional parts. Returning tech to call techline. Ordering parts, rescheduled for 02/07.; ordrng 1 W10919191 (Wash plate) and 1 W10832724 (Motor)"

Arrived on site to test unit for left front and right front burners not working. Test unit and found both burners getting voltage but not coming on. Replaced large and small burner test unit and unit test good job complete. W11396790. W11396792

"Arrived on site to inspect refrigerator frost build up in the freezer. Upon further inspection, I found a sheet of ice on the bottom of the freezer and a frozen water drip coming from the evap drip pan. I pulled the unit out to gain access to the drain tube and found the evap cap tube plug wedged in the drain. I was able to get the plug removed and water from the evaporator drip pan began to flow out of the tube. I cleared the ice from the freezer section. Unit is cooling properly. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived on site to test unit for upper spray arm falling on to heating element. Found upper spray arm stuck on heating element replaced heating element and upper spray arm test unit and unit test good job complete.

"Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, I checked the previous cycle settings and found the settings on Regular Normal with a small amount small load of towels. With the door open and the door switch closed, I tested the unit on timed dry and found the unit operating as designed as is could see the element illuminating in the back right vent area. Using my vent test kit, I tested the airflow to the unit and found the unit passed/showing good airflow and the vent tube at the back of the unit is installed correctly and not restricted. I made recommendations for use and care and explained how the other settings use the sensors versus the timed dry usage. No lint observed during service, job completed."

Arrived onsite for unit not starting cycles. Drain operates normal. The unit will not start a cycle even the diagnostic test cycle. I replaced the control and tested the unit. Unit is now going through cycles and operating as designed. No leaks present. Call complete. Installed W11637583 CNTRL-ELEC.

Arrived on site to test unit for power loss. Found FC evap motor interfering with voltage and causing unit t reboot. Recomend FC evap motor and control replacement. Scheduled for 02/07. ; ordrng 1 W11578030 (Evap motor)

"Arrived on site to test unit for not working properly, customer stated that it stops cycle before going into spin, found failed shift actuator, replaced and tested unit is now running as designed no leaks detected job complete installed W11481722"

"Arrived on site to test unit for not filling with water, tested unit found water valve engaging but not opening, replaced valve and tested, unit is now running as designed no leaks detected job complete installed W11626074"

"Arrived on site for a washing machine that has water level issues. Inspected unit and work area. The customer advised that they had noticed part of the paint coming off of the use your interface and wanted to know if there was a way to resolve that issue from happening. I did explain to the customer that the reason why this happens is because of steam from the hot water. I showed the customer that the lid is leaning towards the back near the user interface, which causes the steam to rise up that way. I did explain that this is normal operation and that the only way to resolve the paint issue is to use a touch up spray paint to fix the cosmetic issue. The customer advised that the unit works otherwise and that no further service is needed. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit stop making ice for several days and then all of a sudden started making ice again. They advise that they have not had any other issues since it came back on, but still wanted to have it checked. I found the ice container full of ice but found some cubes stuck between the ice maker bail arm and the ice maker. I removed the ice cluster and found the ice maker began to harvest a new batch. I showed the customer what was likely the issue and the customer advised that they were unaware that how to open the ice container. I showed the customer how to remove the ice container. And how to resolve this issue, if the the problem persists. Call complete. No parts were installed."

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and when it began to operate, it started making a loud squealing noise. Disassembled the unit and found the tension pulley roller seized to the axles and the back right roller almost seized. I removed the tension pulley roller and rear rollers and cleaned the unit including the axles. Installed new rollers and tension pulley roller and removed and replaced the three rollers on the bulkhead, one with part number WPW10314173 from my van stock. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service and no gas leaks observed during service, job completed. 4392067, WPW10314173"

Arrived onsite for unit leaking water. Upon inspection found ice maker water line had a hole in it. Cut out hole and spliced water line back together using truck stock5/16 connector 2300868. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for not drying correctly and rust marks staining clothes. Upon arrival, inspected unit. Found rusting inner door and lots of rust stains on lint screen. Also found lint screen is not fitting correctly in grill. Ran vent test and failed. Unit is operating correctly. Need to order lint screen, grill, and inner door. Office to reschedule ; ordrng 1 W10120998 (Lint screen) and 1 W11086603 (Grill) and 1 W11679613 (Inner door)"

"Arrived on site to test unit for freezing food in RC. Upon arrival inspected unit, found fill funnel is leaking causing ice buildup on the FC fan shroud. Also caused the damper to be frozen shut causing freezing air to constantly be sent into the RC. Replaced diffuser (W11645127) and attached fill tube extension (WPW10496649) from truck stock to the fill funnel. Sealed around the back liner and tested, fill funnel is no longer leaking and damper is opening and closing properly. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for dishwasher not turning on. On arrival found unit it was connected 5o an external power switch and switch was off. Instructed customer on power switch and how to get the best drying performance from unit. Found no leaks and unit works as designed no parts installed call complete.

"Arrived on site to inpect refrigerator not cooling. Upon further inpsection, I checked temperatures and measured 43 RC and 32RC. Igained access to the evaporator coil and found that it does not have a good and full frost pattern, indicating a sealed system problem. I am ordering the compressor W11580057 evaporator W11546692 access valve W11506635, and drier WPW10143759. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759/ (Drier)"

"Arrived on site for dishwasher not draining . Talked to customer dishwasher will sometime just shut off , or not startingor accepting commands at times . Found dishwasher not responding to commands . Found ui console failing . Ordering console and vent . No parts installed . Call to set return . ; ordrng 1 W10811148 (Control panel) and 1 WPW10164259 (Vent)"

Arrived on site for a washing machine that will not drain. Inspected unit and work area. The customer advised that they were in the middle of a wash.Cycle and the unit would not drain or unlock. They must they were able to remove the water and get it unlocked but they didn't try again. I did confirm the customer's complaint and checked resistance from the control down to the drain pump. I found it open and checked again at the drain pump. I found proper resistance at the drain pump indicating a failed wire harness. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. Call complete. W11643701.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed until it went into spin mode, at which time, the unit began to make a loud metal on metal screeching noise. Tilted the unit back and removed the Pulley shield and found belt residue in the shield and found where the belt had been slipping on the pulley and motor pulley. Removed the pulley from the cam and found gearcase oil on the cam and pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11449840, W11239857, W10721967"

"Arrived on site to inspect the washer, making unusual noises. Upon further inspection, I gained access to the underside of the washer and found that the sputch had started to get jammed up and cut by the gearcase frame. I am ordering a cam assembly, and I am also ordering a new belt since it felt stretched out. No water leaks were observed during service. I am scheduling for 2/6 W11239857 W10721967; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. I found the unit working and operating as designed. Call complete. W11158457.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, and access valve and charged the unit up with nitrogen to 250 psi pressure. I found no leaks present for twenty minutes. I vacuumed down the unit to negative thirty psi inbound pressures, hold again for another ten minutes. I charged the unit up with 50g of R600 refrigerant. I tested the unit and found the unit working and operating as designed. Call complete. W11506635, WPW10143759, W11504449, and W11582579."

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes multiple cycles to dry clothes, up to 6. Also mentioned that there is no lint on the screen after cycles. Ran a vent test and found poor airflow. Disconnected vent and ran another vent test, airflow good. Advised customer that there is some sort of issue with the venting system. A restriction is causing all the moist hot air to stay inside the drum and causing long dry times. Advised to hire a professional company to get the vents cleaned out. Contacted techline to document SR#7740862501, per techline vent test is showing unit is running as it should. No parts recommended. If customer has any questions she can contact WPL or the office. Unit is running as designed, no gas leak detected, no parts installed, job complete."

On arrival clarified complaint of f9e1 error code. Visual inspection of d4ain shows disposal has been o error flowing into drain line. Ran diag cycle and unit won't drain but pump activated. Replaced pump and reran test unit is now draining correctly. Advised customer on importance of emptying the disposal before running dishwasher. Job complete installed w11412291

"Arrived on site to test unit for unit not starting. Test unit and found start button not responding. Found bad control board, replaced board test unit and unit test good job compete. W11683480"

"Arrived on site to replace previously diagnosed control, replaced and tested unit is now running as designed no leaks detected job complete installed W11607637"

Arrived onsite for previously diagnosed parts. I replaced the pump and motor assembly and the OWI sensor. Unit runs and drains as designed. I inspected underneath for water leaks and no leaks are sighted at time of service ice. I did find the drain lines clogged and I cleared them out. Unit is operating as designed. Call complete. Installed W11416362 PUMP&MOTOR AND W11410464 SENSOR.

"Arrived on site to diagnose washer taking long to wash. Talked to homeowner (assumed) prior to arrival who said to talk with the folks at the house. I was told on arrival nothing was wrong with the washer, and it was the dryer that did not work. When I inquired about warranty / payment the person onsite said to just call the number we had on the ticket for payment / estimate etc, but the person I called said to handle it with the people on site. Talked to MS and advised her of the situation. No work performed, left the site. Noone on site was prepared to pay for the work. No signature captured, no work performed."

"Arrived on site to inpsect washer making a grinding noise, upon further inpsection, I gained access to the underside of the washer and found that the cam assembly was not shifting correctly and causing the pully to grind against the cam. The actuator was not operating properly. I am ordering the splutch W10721967 and actuator W11481722. I am scheduling for 2/7.no water leaks observed during service; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator)"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until it got to the spin mode and began to make a loud metal on metal screeching noise. Tilted the unit back and found the belt with some slack and removed the cam pulley and found gearcase oil on the cam and pulley. I advised the customer of my findings and am ordering the gearcase, cam and belt and scheduled return service for 02/07/25 AM call. No water leaks observed during service. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt)"

Arrived on site to test unit for console not responding. Verified multiple inputs needed for console to respond to commands. Replaced console(W11659261) and unit is now working as designed. Advised customers to download app and connect unit to wifi to ensure latest software updates. Job complete.

"Arrived on sitw for range tripping breaker. On arrival found 241 l1-2, 120 l1-n, l2-n, 0 g-n. Replaced w11594224 co troll, w10856603 broil element, w11182108 bake element. Found amp draw was 10-14 amps and documented issue with techline sr#7740863940. Unit works as designed call complete"

"Arrived on site to test unit for not heating properly, tested unit found incoming voltage is not correct, no voltage on L2 and get 120vac G-N, explained to contractor and it will be fixed, at this time job complete"

"Arrived on site to test unit for not latching, tested unit found lid not closing all the way do to back screws not allowing it to, adjusted screws and tested, unit is now running as designed no leaks detected job complete no part's installed"

"Arrived edge onsite for cracked lid support replaced lid and strike to repair. Unit is now operating as designed. Advised customer on repair. W11470212, W11457841"

Arrived on site to test unit for not draining. Found error f21 present. Found no obstruction in filter screen. Recommend drain assembly replacement. Scheduled for 02/06. No parts replaced at this time. ; ordrng 1 WPW10730972 (Drain pump)

Arrived on site to test unit for unit skidding forward and top rack falling. Found customer pushing top rack to far up. Showed customer how far the rack goes up to prevent it from falling. Also found unit secured only from the feet and it had wood pice keeping the unit levels and the wood had moved. Secured wood under right foot to stay level job complete.

Arrived onsite for one f1e6 error. Customer had reset and restored function. Verified unit is operating at time of service. Cleared single error and advised on door closure. No parts.

Arrived on site to test unit for sounds echoing and sounding muffled. Replaced control(W11552018) and panel(W11175577). Unit now working as designed. Job complete.

"Arrived on site for leaking water, lid will not lock and makes noises. Upon arrival ran diagnostics and get error codes F3-E2 pressure system fault, F5-E3 lid will not lock, F0-E3 overload, F3-E2. Water supply is off. As soon as supply is turned on. Water begins to dispense in tub and spray all over under console. Also latch keeps clicking continuously. Need to replace control, valve and lid latch. Need autho. Office to reschedule ; ordrng 1 W11614515 (Valve) and 1 Needautho (Need autho)"

"Arrived onsite and found unit with no power, unresponsive. Found unit power disconnected at the undersink switch. Restored power to resolve. Unit is now operating as designed. Reset control and verified heater function is operating as designed. Advised customer on findings. No parts."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the thrust and tested the unit. The unit is working and operating as designed. Call complete.

"Arrived on site to test unit for not dispensing ice according to tenant. POP was not provided so not able to service under warranty tenant claims unit has. No service provided, no fee collected."

Arrived on site to test unit for fan blower making noise. Test unit found something stuck in blower. Removed plastic piece out of blower. Test unit and blower working as designed no one here to sign.

KRFC302ESS09 Arrived on site for a refrigerator with damaged to left door. On arrival verified issue replaced left door tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for dishwasher not spraying. Diagnsotics shows f4e3, f7e1, f5e1. Verified door switches is working, confirmed motor getting power but not turning. Removed racks. Replaced motor sump assembly. Cleared codes. Verified operarion. Call complete. W11613479"

"Arrived on site to inspect washer leaking and not filling with cold water. Upon further inspection, I found the unit in a closet in the garage. Placed the unit in diagnostics showing error code F0E4-spin limited by water temp. Cleared the code and continued with testing. Customer advised the unit won't spin and they're not getting cold water. Also advised of previous company's repairs to include the gearcase, valve, suspension rods. The unit completed diagnostics and i gained access to the valve and found the hot and cold hoses switched on the valve which would explain why they're not getting cold water. I corrected the hoses and retested and unit is operating as designed. I did find rust on the top panel and at the top of the front panel, along with a dent in the top right corner of the top panel. Also found moisture on the underside of the lid. Customer advised previous company did the damage to the unit and i recommended they contact their extended warranty to make a claim. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived onsite for unit continuously draining and popping up F8E4. I found a drain electrical problem error. I replaced the drain pump. Units issue still persists. I fixed the drain line as it was kinked and not ran behind the dishwasher but it did not solve the issue. I found the float switch showing open on both positions whi h is leading to the drain pump constantly running and popping the error up. Will need to order a float switch and control just in case. Ordering W11545764 Float Switch and W11462459 Control. Office to RS as I was not able to ask customer. Didn't get signature because customer had to run to a work call.; ordrng 1 W11545764 (Float switch) and 1 W11462459 (Control)

Arrived onsite to replace pre diagnosed capacitor failure. Unit would not complete wash cycle. Replaced capacitor and tested. Ran test cycle and quick wash cycle. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedw116145122

Arrived on site to test unit for not draining. Found error f9e1 present. Black wire to drain pump was severed. Corrected wiring using harness(W11643701). Unit completed diagnostic cycle with no issues. No leaks detected at this time. Unit is now working as designed. Job complete.

MER8700DS1 Arrived on site for a range not heating correctly. On arrival tested all i could to determine the issue and found bake element has failed . Replaced bake element tested product works as it's designed. Uploaded photos of readings

"Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the latch and strike and found that the door is still pushing itself open. I pulled the unit out and found that the leveling was off and 6 weight was not evenly distributed, causing the door to go out of alignment. I also found that the unit was sitting too high and too close to the counter. I made sure that the unit was sitting square and made some minor adjustments to the hindges so that they were operating correctly. The customer also expressed a separate concern that she wanted the door to open only about 6 inches and no further. I explained and showed her how the door is designed with the hinges and that it has a slow open feature. The door was opening like it is designed. After making the adjustments and leveling, the dishwasher is now latching properly. However, the unit will need to be mounted to the cabinet by the builder since the unit had to be lowered during the adustemt and leveling. WPW10653840 WPW10544004 no water leaks observed during service."

"Arrived on site for water leaking from icemaker. Found obstruction in fill cup,removed obstruction ran icemaker fill test passed,removed icemaker water not leaking into icemaker,reinstalled icemaker."

"Arrived onsite for symptom of no power, not operating dishwasher. Found unit was powered from an undersink switch. Restored power and instructed customer on findings. All checks good. No parts"

Arrived onsitwnfor concerns about the oven evenness of baking. Tested preheat to 350f and found the unit operating within design specs. Advised customer on longer preheat up to 30 minutes instead of the 15 minute minimum. Advised using an ambient radiating regulator such as a rectangular bake stone on the bottom rack to help capture and evenly radiate the heat. No parts. Unit is set up properly and operating as designed.