We serviced a
ESTATE WASHER
Model TAWX700PQ1
Near Austin, TX 78745
Kevin
Job Details: 09/06/2022
"Arrived on site and found tenant is still experiencing water are leaving the washer while the valve is trying to fill it. The tenant says this happens sometimes but not always. The tenant says The washer is not spinning and filling at the same time. The water is just leaving as it is coming in. Pulled out drain hose 18 inches and there is still 10 inches left in the stand pipe. The tenants experience was likely caused by a siphoning issue more than any failure with any washer component. Washer cant run drain pump without also spinning. Reported findings to KB/service management, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78744
Kevin
Job Details: 09/06/2022
"Arrived on site and set dishwasher into a diagnostic cycle and found all functions are operating properly. Confirmed heating element is on at the end of the diagnostic cycle. Dishwasher is operating as intended. Explain to homeowner the benefits of rinse aid and Recommended that they add some to the dispenser, Also recommended that hot water be run at the kitchen sink before starting the cycle. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78747
Kevin
Job Details: 09/06/2022
"Arrived on site and inspected washer and found saved error code F0E2, ran all functions in manual diagnostic and didnt find any issues or leaks. Discussed discussed correct detergent usage and how to confirm that gasket is sealing properly before starting wash cycle. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Taylor, TX 76574
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a refrigerator that was leaking from rear. Found incoming waterline not tightened causing issue. Tightened waterline connections properly and all is working properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a dishwasher with bent leg. Found front left frame bent and reshaped frame. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Joe Z
Job Details: 09/06/2022
Arrived onsite to install previously diagnosed parts. Replaced ignitor. Test unit and burner now ignites correct. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78724
Joe Z
Job Details: 09/06/2022
Arrived onsite for Leaking from back. Upon arrival. Inspected unit and found water leaking from valve. Need to replace valve. Removed top mount dryer with dolly to gain access to washer components.Replaced valve. Reinstalled dryer And test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/06/2022
Arrived on site to test unit for unit giving F8E4. Test unit no water at float found float stuck secured float test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/06/2022
Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/06/2022
Arrived on site to test unit for food stuck inside tub. Adjusted unit and advised customer on how to clean unit job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket misshapen and replaced gasket. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. Customer to thaw unit for 24hrs prior to use and has signed waiver.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a washer that is not cycling properly. Found wiring to drain pump damaged and repaired wiring. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to install new light switch for refrigerator. Replaced switch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised customer on findings and venting issue will need to be resolved prior to using unit.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near New Braunfels, TX 78130
Andrey
Job Details: 09/06/2022
"Arrived on site to test unit for Tripp breaker, tested unit found as soon as you plug unit in it pops breaker, Removed top and found neutral wire pinched, Apply shrink wrap on bare wire,Secured wire properly, tested unit, unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Waco, TX 76708
Jonathan M
Job Details: 09/06/2022
Arrived on site for a refrigerator that is making ice fairly slowly. Inspected unit and work area. Found the unit and a harvest immediately as a open the refrigerator door. The customer advised that the unit is not even making enough ice to fill up their container within 23 days. Went through diagnostics and everything checked good. When ahead and replaced the icemaker due to consistent issues. Tested the unit in the unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78734
Luis
Job Details: 09/06/2022
"Arrived on site. Ran icemaker fill found water leaking out of fill tray,replaced fill tube tested water fill passed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78734
Luis
Job Details: 09/06/2022
"Arrived on site. Found obstruction,removed obstruction tested icemaker passed tested ice dispenser passed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HWH00
Near Austin, TX 78738
Luis
Job Details: 09/06/2022
"Arrived on site for no ice. Ran diagnostics found weak to no water flow from valve,diagnosed a defective valve,replaced water valve ran diagnostics all test passed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78735
Luis
Job Details: 09/06/2022
"Arrived on site. Diagnosed a defective drain pump and hose,replaced pump and hose ran water through pump no leaks water drained from pump no leaks at tube connections; used 1 W11572053 (Hose) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Luis
Job Details: 09/06/2022
"Arrived on site. Damaged fresh food door,replaced fresh food door."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/06/2022
"Arrived on site to replace heating element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near New Braunfels, TX 78132
Andrew
Job Details: 09/06/2022
"Arrived on site to test unit for not cooling properly. Found voltage to compressor was 48vac from control. Replaced control, unit appears to be working as designed. Advised customer to monitor and if issue persists recommend replacing compressor(r600a). No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near San Marcos, TX 78666
Andrew
Job Details: 09/06/2022
"Arrived on site to test unit for broken inner glass. Replaced glass, tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Marcos, TX 78666
Andrew
Job Details: 09/06/2022
"Arrived on site to test unit for right RC door gasket torn. Verified gasket needs replaced. Replaced gasket, unit working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Austin, TX 78728
David S
Job Details: 09/06/2022
Arrived on site for microwave not heating. I inspected the unit and work area. I found the diode shorted. I replaced the diode and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 09/06/2022
Arrived on site for range broiler not working. I Inspe Ted the unit and work area. I tested the broil and found it not coming on. I gained access to the control and found the connector for the broiler damaged. I replaced the connector and retested the unit. It is now working as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Joe Z
Job Details: 09/06/2022
Arrived onsite for DOOR WON'T LATCH SHUT. Upon arrival inspected unit and found latch n has failed. Need to replace latch. Replaced latch. Door on unit closes correctly. Job completey
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78723
Joe Z
Job Details: 09/06/2022
Arrived onsite for damage on bottom right side door. Upon arrival. Replaced door and name plate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
David S
Job Details: 09/06/2022
Arrived on site to install previous diagnosed part. I removed the diffuser and replaced it with new. I tested the unit and found it working as designed job complete.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrey
Job Details: 09/06/2022
"Arrived on site to test unit for gas leak, tested unit not able to detect any gas leak, applied bubble solution on all connections points, not detecting bubbles forming or smell of gas, advised customer to use unit if they are still detecting gas smell while the unit is not being used to call us back, call safety to report my findings sr#7734430030, unit is safe to use and is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrey
Job Details: 09/06/2022
"Arrived on site to test unit for ice maker leaking, tested unit found IM fill tube was not on properly causing water to leak out during fill secured tube properly, ran diagnostics cycle, water is now filling properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 09/06/2022
"Arrived on site to replace previously diagnosed control, replaced control,ran unit through diagnostics, all components running as designed, turned unit on normal, float switch is working properly, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 09/06/2022
Arrived outside for a washing machine that is not filling with water and its flashing an F8 E1 (low/no water detected during fill) error code. Brand-new units of diagnostics and did confirm the customers complaints. Check the bows and found the hot water valve not allowing water through. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Waco, TX 76710
Jonathan M
Job Details: 09/06/2022
"Arrived on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised that the unit will not spin and once you start the cycle, then it will just make a buzzing noise and not do anything until it says that its completed the cycle. Did confirm the customers complaint and replaced the capacitor. Tested the unit and the unit begin to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76710
Jonathan M
Job Details: 09/06/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed customers complaint and ran through diagnostics on the refrigerator. Found all components seemingly working except when we got to the icemaker error codes. The icemaker read an E5 (timed out ice) indicating a failed motor or thermistor. Replaced the icemaker and tested the unit. The unit harvested as designed in test number 57 and filled as designed in test number 45. Advise the customer to give the unit 24 hours to make ice and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Kevin
Job Details: 09/06/2022
"Arrived on site and inspected refrigerator and found it is 48?, removed evaporator cover and there is no frost pattern. Send pictures to KV/service management. Spoke with GC and MS. Customer only needs a patch on the sealed system that will allow it to run for 3 to 5 months. Customer is willing to sign what ever waiver is necessary to make that happen. GC is willing to consider patching the refrigerator so it operates for as long as the customer needs to."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78702
Scott
Job Details: 09/06/2022
"Arrived on site ,replaced gearcase . Found also actuator housing was cracked . Replaced actuator from truck stock . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78702
Scott
Job Details: 09/06/2022
Arrived on site for freezer door not shutting properly . Found gap in gasket center of FZ door allowing air in and causing frost build up. Removed frost and heated up gasket and added some perma gum under FZ gasket . Door is sealing tight . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Burnet, TX 78611
Kimo
Job Details: 09/06/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model JBZFL18IGX00
Near Waco, TX 76712
Jonathan M
Job Details: 09/06/2022
Arrived on site for an icemaker that is not making eyes. Inspected unit and work area. They confirm the customers complaint and found the icemaker stuck and a dispensed position but would not move. Check voltage to the icemaker and found proper voltage. Attempted to wiggle the tray and found the tray broken off the motor. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Paul
Job Details: 09/06/2022
"JM: Arrived onsite to inspect dishwasher tripping breaker toward the end of a cycle. CX reports problem is intermittent. I placed the unit in diagnostics and checked for error codes. The unit showed no error codes. I tested the unit through a diagnostic cycle and the unit passed the test with no interruptions. I tested line 1, neutral and ground connections and the were properly installed. I tested amp draw to the heating element and it was good. I found a heavy layer of foam in the tub. I checked the rinse aid dispenser and it was set to max. I checked the bottom kick plate for signs of water residue and found a light layer of water residue on the kick plate. I advised CX on detergent use, set rinse aid dispenser to lowest setting and tested unit. Operational test good, no leaks observed during service. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Leander, TX 78641
Paul
Job Details: 09/06/2022
"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R compressor, drier and service port and tested. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Round Rock, TX 78664
Vincent
Job Details: 09/06/2022
"Arrived on site for icemachine, inspected unit and work area. CX complaint was unit making some rattling noises I found that the unit is not leveled properly and its not able to get properly leveled since there missing tiles under the units flooring and the Current title in home is to tall to slide the unit with the legs properly leveled. Advised CX to remove old existing tile thats under the machine so it can sit more leveled. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Georgetown, TX 78626
Lou
Job Details: 09/06/2022
"Arrived on site to inspect microwave sparking. Upon further inspection, the customer advised that when they use the microwave first thing in the morning, it will make a popping noise. I tested the unit and it is operating as designed. I pulled the unit from the wall and removed the cover to inspect the components inside. I tested the unit again and found no evidence of popping or any parts arcing. Customer advised the unit hasnt popped in the last 2 days. I contacted Whirlpool Safety and spoke with Monica and advised of the complaint and my findings. I advised I could not duplicate the issue and found no damage to the unit. Monica provided Ref #7734483239. I advised the customer to video the unit each day when they use it for the first time and attempt to catch the unit making the noise and if the unit does make the noise again to call it in for service. I provided them with the reference number provided by the manufacturer. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Killeen, TX 76542
Tyler
Job Details: 09/06/2022
Arrived on site for washer leaking. Upon arrival confirmed issue. Found leak still occurring from fabric dispenser. Called techline and spoke with Adrian sr#7734523886. Was informed whirlpool would put info up for lead review and contact customer regarding further steps. Call complete
We serviced a
KENMORE WASHER
Model 110.3163361
Near Belton, TX 76513
David Z
Job Details: 09/06/2022
"Arrived on site to diagnose washer that was stuck in drain loop. Was able to cancel cycle and drain the unit. Ran error codes and found F7E7 for motor bot reaching RPM. Cleared code and ran high speed spin. Verified unit working as designed, no errors repeated. Unit now passed diagnostic and starts a normal cycle. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76504
David Z
Job Details: 09/06/2022
Arrived on site to install heating element per SP W11540964. Install updated heater with correct bushings. Unit now working as intended. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Cedar Park, TX 78613
Paul
Job Details: 09/06/2022
JM: Arrived onsite to inspect oven temperature being to hot and needing calibration. I temperature test the oven at 350?. Preheat read at 413? with oven set at 350?. Oven cycled on the low end to 342? and on the high end to 381? averaging 361?. Oven is running 10? to hot and needs to be calibrated down 10?. Adjusted oven and tested. After calibration oven is averaging at 351?. Operational test complete. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78665
Vincent
Job Details: 09/06/2022
"Arrived on site for refrigerator, inspected unit and work area. Found cold water coming from dispenser. I instructed CX that water wont be so cold to avoid getting frozen. Using more than 3 cups of water can impact how cold the water will dispense. CX understood and was glad some one explained it. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, TX 78626
Vincent
Job Details: 09/06/2022
"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and no stored error codes where found. Inspected gear case for any oil and no oil leaks where found. I then removed the basket and found pocket change on the agitator plate. Removed all lose change and reassembled. Retested and found no strange noises. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78626
Vincent
Job Details: 09/06/2022
"Arrived on site for microwave door. Inspected unit and work area. I found the microwave door skin dented. I replaced the skin, no more dents are present. CX was letting me know that the new door glass I installed was darker. I explained to them its the same it just looks darker installed. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Burnet, TX 78611
Kimo
Job Details: 09/06/2022
Arrived onsite for dishwasher that is leaking at the door. Upon inspection I that the tub was warped in the upper left corner causing the leak. I adjusted the tub at tested and found the the leak seem to have been fixed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/06/2022
Arrived onsite and tested unit for not drying. Found heater is coming on in diagnostics. Provided customer with use and care and best practices instruct. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 09/06/2022
Arrived onsite and found customer had a few concerns about design. Provided install and use and care instruct. Unit is now operating as designed. All checks good. Advised customer on previous repair and on best practices.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Georgetown, TX 78626
Vincent
Job Details: 09/06/2022
Arrived on site for oven door making noises. Inspected unit and work area. Found side trim lose and not in its proper place. I fix the issue and tested. Unit is now operating as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78731
David S
Job Details: 09/06/2022
Arrived on site to install a new heating element. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the service pointer. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78753
Joe Z
Job Details: 09/06/2022
"Arrived onsite for door seals/gaskets are coming loose, peeling off ,also not holding temp due to issue. Upon arrival inspected unit and found RC door gasket not secure and off of door in certain spots. Replaced door gasket. Used heat gun to help form the new gasket. Wiped down condensation on top of RC cabinet. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Scott
Job Details: 09/06/2022
Apt 2066Arrived on site for fridge not cooling properly . Found evap covered in frost . Temp set to coldest and diffuser set to coldest . Steamed out evap. Tested and found heater and thermistor normal. Fans working . Recommended leaving diffuser on cold not coldest setting . And keeping control at recommended setting . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Lakeway, TX 78738
Leonardo
Job Details: 09/06/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaning to the left. Leveled unit and ran unit in express wash and no water leaking. Job complete. If unit leaks again we will need 2 hour job to pull unit out.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78735
Leonardo
Job Details: 09/06/2022
Arrived on site to replace heating element under special project. Replaced element test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2022
"Arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I inspected the spray arms and found the lower spray arm beginning to separate. I removed and replaced the spray arm and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRB08
Near Uhland, TX 78640
Andrew
Job Details: 09/06/2022
"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, and charged with nitrogen at 135psi. No signs of any leaks. Vacuumed system down and charged to specs. Frost pattern developing nicely on evap. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Georgetown, TX 78626
Vincent
Job Details: 09/06/2022
Arrived on site for cooktop inspected unit and work area. Tested burners and one of the infinite switches was broken. I replaced that one and tested. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Maurice R
Job Details: 09/06/2022
"Arrived on site to install previous diagnosis parts. Gain access to unit installed the blanket on dishwasher. Tested unit, working as designed. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Jarrell, TX 76537
Maurice R
Job Details: 09/06/2022
Arrived on site to inspect cooktop. On inspection found that the cooktop had the seal on the right back corner was incorrectly installed at manufacture. Due to risk of the cooktop fracturing or water getting into 240 Vac area we replaced the unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2022
"Arrived on site to inspect wall oven/microwave combo unit not heating properly. Upon further inspection, the customer advised that they recently had an inspector out for their one year inspection and were told the oven isnt hearing properly. I placed the unit in diagnostics and checked for error codes and found F6E4. I removed and replaced the main control and tested temps. Temp readings were 399 at preheat. Additional readings were 347, 389, 333, 382, 336 for an average temp reading of 357.4 degrees. I advised the customer of my repairs and temp readings. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78633
Maurice R
Job Details: 09/06/2022
Arrived on site to inspect burner not igniting. On inspection found that the center burner igniter only sparks every 4th time. Changed the igniter out and the module. Tested the unit working as designed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS0
Near Georgetown, TX 78633
Maurice R
Job Details: 09/06/2022
Arrived on site to inspect vent hood lights not working. On inspection the fan works has issues changed the transformer out and the light bulbs out. Light was intermittent coming on.Found a pin in the harness that needed to be reseated.Tested the unit and working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2022
"Arrived on site to inspect microwave door with moisture inside. Upon further inspection, I found dry moisture streaks inside the door (photos). Also, customer advised that the door squeaks when opening/closing. I tested the door and it squeaked just as I opened it fully. I removed the door and checked the hinges and found the top hinge had a burr. I removed the burr and installed a new door and tested the unit. Unit is operating as designed. Job completed."
We serviced a
KENMORE DRYER
Model 110.7120201
Near Austin, TX 78745
Kevin
Job Details: 09/06/2022
Arrived on site and inspected dryer and found it is igniting properly but the flame only stays on for 10 seconds. Recommended replacing flame sensor. ordrng 1 WP338906 (Flame sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/06/2022
Arrived on site to remove unit and leveled unit. Removed unit will need to go back to secured unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS00
Near Buchanan Dam, TX 78609
Kimo
Job Details: 09/06/2022
Arrived onsite for builtin refrigerator that is not cooling. Upon arrival I found the unit turned off. I turned unit back on and Monitored the evap for 10-15mins and found that the frost only reached the cap tube. And there is a hissing noise that can be Heard coming from the evap and when you turn the unit off theres a sound that sound like water falling through the unit. ; ordrng 1 W10841139 (COMPRESSOR) and 1 WP2306093 (Fc evap) and 1 Uvdryer (Uv dryer) and 1 Accessvalve (Access valve) and 1 Nitrogen (nitrogen)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Kingsland, TX 78639
Kimo
Job Details: 09/06/2022
"Arrived onsite for refrigerator that is building up frost in the freezer section and the icemaker would leave large blocks of ice in the ice bin. Upon inspection I found that the slider where falling causing the frosting issue. Upon further inspection I found that the ice maker would not harvest and the was ice blocking the fill tube Combined with the evidence of water running down the back of the icemaker in to the bottom of the freezer and freezing looking Sort of like a frozen waterfall it Indicates that the water Inlet valve may be Weeping. I am ordering 1x Water inlet valve, icemaker And returning with sliders to complete call. ordrng 1 WPW10420083 (Water inlet valve) and 1 WPW10281342 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYW03
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I went to test temps and found both compartments were warm and the compressor is on. I pulled the unit out and found the condenser coil lines were badly corroded as was the heat exchange. Compressor showed .79amps. Also found where the unit had leaked water or possible condensation from the refrigerant lines and corroded the pan at the back of the unit (photos) and leaked on to the floor (photo). ordrng 1 WP2188822 (Evaporator) and 1 W10160407 (Compressor kit) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2022
"Arrived on site to inspect microwave/oven wall combo unit not heating properly. Upon further inspection, the customer advised that they had their one year inspection and the inspector advised the unit was not heating properly. I placed the unit in diagnostics and checked error codes and found F6E4. Per tech sheet, I removed and replaced the main control and cleared the code and test on Bake at 350 degrees. My temp reading at preheat was 396. Next five readings were 344, 388, 330, 386, 343 for an average temp of 358.2 degrees. I advised the customer of my repairs and test results. Customer requested to replace the inner door glass due to it being scratched. I am,ordering the glass and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/09/22 per MS. ; ordrng 1 W11455100 (Inner glass) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Florence, TX 76527
Maurice R
Job Details: 09/06/2022
"Arrived on site to install previous diagnosis parts. We installed parts that were listed in Technical Service Pointer #: W11329116C. On inspection we found the right door gasket was torn on the top and the bottom flap of the gasket was missing. ordrng 1 W10917313 (Door gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78746
Kevin
Job Details: 09/06/2022
Arrived on site and inspected refrigerator and found customer was experiencing rattling noise coming from fresh from evaporator. Removed fresh food evaporator and Styrofoam broke in the process. Found ice inside of evaporator fan. Reinstalled fresh food evaporator cover for the time being but a new one will be needed; ordrng 1 W11610999 (Ff evap cover)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/06/2022
Arrived on site to test unit for not completing wash cycles. Found motor was not engaging. Ordering motor and run cap. Office to reschedule. ; ordrng 1 W11428524 (Capacitor) and 1 W10890624 (Drive motor)
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near Austin, TX 78741
Kevin
Job Details: 09/06/2022
"Arrived on site and found range loses power intermittently, inspected terminal block and found suppressor is burnt. Incoming power is correct, will bring back suppressor, Main harness and control board; ordrng 1 W11175842 (Suppressor) and 1 W11171883 (Main harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 09/06/2022
Arrived on site to diagnose a range with door separating. Found stainless skin separating from door glass and rf foot and foot bracket damaged. All three parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11176456 (Panel) and 1 W11172758 (Leg bracket) and 1 WPW10058460 (Foot)
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near New Braunfels, TX 78132
Andrey
Job Details: 09/06/2022
"Arrived on site to test unit for F6E1 error, tested unit found error code present, sensor reading oven temp at 78 degrees, open oven and noticed its way hotter then that 150-200, customer stated that last time she used oven was 6 days ago, broil element is at 300 degrees and is cycling on its own, stuck relay causing oven to heat up, need to replace control and sensor to fix issue, turned power off to unit due to potential fire hazard, customer can still use top gas burner but will have to light with match, ordering control returning with sensor as well, office to reschedule ; ordrng 1 W10803488 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 09/06/2022
Arrived on site for range turning itself on. I inspected the unit and work area. I powered the unit on and found fault code for stuck eye in diagnostics. I found the turning the broil on by itself. I am ordering the control to complete the repair. The office will reschedule when we have eta on part; ordrng 1 W10894098 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Waco, TX 76708
Jonathan M
Job Details: 09/06/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit did make three batches of ice but completely stopped again there afterwards. Check the unit and found ice frozen in the fill tube again. Chipped out the ice and was able to get the water to flow freely down into the icemaker assembly again. Spoke to CS and was advised to go ahead and order the door due to potential issues with the filter Peter. Ordering the door in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11026429 (Stainless door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Woodway, TX 76712
Jonathan M
Job Details: 09/06/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit stopped cooling all together and immediately when the compressor starts to run, all hes hearing is a clicking sound. Advised the unit has not called for over a week. Did confirm the customers complaint and replaced the starting device. Still found the unit pulling 6 A when trying to start. The unit would run for 10 seconds and shut off. Unit will need a new compressor, dryer, and coupler for repair. Ordering parts plus the nitrogen and r600 kit and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours if not three on return visit.; ordrng 1 W11370574 (Compressor) and 1 W11490399 (Drier) and 1 W11506635 (Coupler) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near Seguin, TX 78155
Andrey
Job Details: 09/06/2022
"Arrived on site to test unit for F2E1 error, tested unit found unit unresponsive to controls and error displayed on console, cycled power, error code still present no loose connection found on UI, will need console to fix issue, ordering part, office to reschedule ; ordrng 1 W11232121 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Buchanan Dam, TX 78609
Kimo
Job Details: 09/06/2022
Arrived onsite for refrigerator that is not cooling. Upon arrival I found that the unit was unplugged. I plugged unit in and plugged amp thermostat this took around 10mins and the amp draw did not go past .7 I then monitored the evap for another 10mins and found that it did not develop a complete frost pattern only the bottom 3/4 coils had frost. I am ordering 1x ss. 2hrs r600. Office to order parts and reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Kingsland, TX 78639
Kimo
Job Details: 09/06/2022
"Arrived onsite for a microwave that pops the breaker and fuse when attempting to use the vent hood function. Upon inspection I found that the hood control board was ground to the chassis. Causing the issue I am ordering blower motor and the board and another fuse . Office to reschedule ; ordrng 1 W11409092 (MOTOR-FAN) and 1 W11443149 (PCBA, Hood Contro) and 1 W10138793 (Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Vincent
Job Details: 09/06/2022
"Arrived on site for refrigerator not cooling, inspected unit and work area. Found unit running and all fans running but compressor was not running. Inspected the inverter and found it flashing 3 times and pause and again. Spoke to GC and said it would need a new compressor. Im ordering a sealed system repair for compressor, dryer, access valve and new inverter. Ordering autho from sealed system. ; ordrng 1 W11087200 (Inverter) and 1 W10832994 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2022
"Arrived on site to inspect refrigerator water dispenser not operating properly. Upon further inspection, I tested the water dispenser measured dispense and it failed to dispense 8oz. I removed the filter and retested and it operated as designed. I contacted techline and spoke to Chris and advised of the complaint; along with my findings and history of the unit. Chris recommended testing the water harness with a hardness test kit, but hes advising that the filter is bad. I advised him that the filter was just replaced less a month ago and the previous 2 filters were replaced within 2 months prior. Also advised that the filter head has been replaced 2 times as well. Also mentioned the customer has a water softener system. Chris provided SR #7734521427 and recommended testing the hardness o f the water and provided a part number for the kit. He advised that if the the water is hard then the filter is doing its job in filtering the water, but if the water is fine, then the filter is bad. I explained this to my customer and advised that well have to take steps in getting results on this unit. I provided the SR# to my customer and am ordering the water hardness kit and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/09/22. I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WP350924 (Water hardness test)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Killeen, TX 76542
Tyler
Job Details: 09/06/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found defrost problem in fc. Found thermistor results for Rc/Fc thermistors 4.1k/9.7k. Found bi metal harness failure as well as hv control no reading unit temps and goin into defrost on its own. Will need office to reschedule once availability of parts is known; ordrng 1 W11566892 (Harness) and 1 W11440346 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Temple, TX 76502
David Z
Job Details: 09/06/2022
"Arrived on site to diagnose washer that was stuck in spin. Once unit is plugged in it just spins and spins and will not allow you to power off or cancel the cycle. Checked under unit and found the capacitor had leaked out all fluid and failed. Replaced capacitor and reteste,d, but unit is still spinning. Ordering motor, control, harness, and UI to resolve. Office to schedule, control is first part to be replaced. ; ordrng 1 W11556725 (Control) and 1 W11561182 (UI) and 1 W11590868 (Lower Harness) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Killeen, TX 76543
Tyler
Job Details: 09/06/2022
Arrived on site for washer not completing cycles. Upon arrival confirmed issue. Found f7E4 error in diagnostics. After further tests I found slider broken and not engaging basket. Rescheduled customer for 09/08/22 to complete repairs.; ordrng 1 W10734521 (Slider)
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Round Rock, TX 78664
Wesley
Job Details: 09/06/2022
Arrived onsite for sealed system failure. Unit is running fans and compressor are running but only pulling 0.4 amps with no frost pattern. Ordering. Compressor and evap to repair. Corrosion present on the drip pan loop but no evidence of dye on or around the compressor. Office to reschedule. ; ordrng 1 WPW10507886 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details: 09/06/2022
Arrived on site for dryer not powering up. Found unit is working but making a lot of noise and vibration . Ordering noise kit . No lint build up at time of service. Call to set return . ; ordrng 1 W11401018 (Noise kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78704
Luis
Job Details: 09/06/2022
Arrived on site for door seal issues. Found liner channel warped preventing proper gasket installation will need to order new door and gasket; ordrng 1 LW10672972 (Fresh food door ss)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78749
Leonardo
Job Details: 09/06/2022
Arrived on site to test unit for upper rack falling. Found adjusters broken. Found new adjusters are wrong ordering new adjuster ; ordrng 2 WPW10546503 (Adjuster)s
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78633
Maurice R
Job Details: 09/06/2022
"Arrived on site to IM not producing ice. On inspection found that the new filter was not inserted all the way. Corrected the filter, tested in diagnostic mode and found the pump was not working as designed. Order pump and reschedule. No leaks observed during service.; ordrng 1 W11542868 (Pump)"