Service History 326

Near Georgetown, TX 78628
Lou
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and programmed the unit. Tested the components and unit is operating as designed. Job completed."
Near Austin, TX 78732
Brandon
Job Details: 11/18/2020
DRYER GE GTDP300EM1WS "Arrived on site for customer complaint of knob broken, found knob was broken, I installed new knob, unit tested good.
Near Austin, TX 78738
Robert
Job Details: 11/18/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on job for complaints of no ice. Ran diagnostics and found compressor and fan running but no frost.. will need SS TEC. ; ordrng 1 W10913906 (coupler) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Jarrell, TX 76537
Tyler
Job Details: 11/18/2020
WASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher not working properly. Upon arrival I ran a diagnostic check and found that there is an error code indicating the motor was not functioning properly and after testing voltage to the motor I found that the main control is working as designed. I would ahead and installed a brand new motor and pump assembly was able to retest the unit and verify that the unit now feels agitated and drains in that order and there are no leaks before during or after repair. Call complete
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for a washer with excessive shaking. I found the serial number falling within Technical Service Pointer #: W11445524. I went thru the service pointer and verified that everything was correct. The ACU will need to be replaced. Ordering W11322905 cntrl-elec. Office to RS.; ordrng 1 W11322905 (cntrl-elec)
Near Kyle, TX 78640
Jacob
Job Details: 11/18/2020
WASHER MAYTAG MVWC465HW2 "Arrived onsite for unit making noise. Tested unit. Heard a slight screeching noise. Looked under the unit. Found a small lego piece that got lodged in the protective cover for the pulley assembly, causing the cam to rub on the toy. Removed Lego piece. Tested unit. No noises this time. Let customer know that the floor it self isn’t quite level, causing the lego piece to get stuck as the unit is in use. No leaks at this time. Job complete."
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2020
DRYER MAYTAG MED6630HW0 Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the console and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78728
David
Job Details: 11/18/2020
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose washer not getting past rinse. Performed diagnostic on unit. Found errors for basket spin spin and motor not reaching target rpm. Turned basket and found excessive resistance. Removed basket and found hub cracked and broken. Replaced hub and centered basket on it. Retested and unit is now spinning properly. Unit working as designed. Call complete
Near Georgetown, TX 78633
Jonathan
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for refrigerator not producing ice. Customer stated that ice had melt in to a block. Inspected unit and work area. Found ice cbs in auger bucket. Removed cover from ice maker and found water getting to motor and freezing. Performed diagnostics mode and tested all thermistor and damper control. REM ice maker assembly and found wire harness to ice maker was corroded( see SD-Pic). Will need to replace ice maker and wire harness to repair. .; ordrng 1 W10884720 (WIRE HARNESS )"
Near Leander, TX 78641
Lou
Job Details: 11/18/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to tell previously diagnosed and ordered part. Due to the inlet valve leaking, I removed and replaced the valve housing and calibrated the unit. Test3d unit in diagnostics and it operated as designed without any further leaks. No water leaks observed during service, job completed."
Near Sunset Valley, TX 78745
Richard
Job Details: 11/18/2020
RANGE JENN-AIR JGRP436HL00 "Arrived onsite for the burners not turning on correctly. During testing found that the RF, RR, LF,LR burner knobs were catching on the bezel not allowing the burners to ignite properly. Removed console and adjusted burner switches and reinstalled console and adjust burner bezels and all burners are working correctly now. All functions tested good. Complete"
Near Austin, TX 78745
Jacob
Job Details: 11/18/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for unit not having any power. Tested unit. Unit had no power, while checking voltage. Customer checked the fuse outside. Saw fuse and popped open. Reset fuse. Tested unit. Unit had power once again. No issues at this time. Job complete"
Near Kyle, TX 78640
Jacob
Job Details: 11/18/2020
WASHER MAYTAG MVWC415EW1 "Arrived onsite for unit still making last noise from previous visit. Put unit in diagnostics got F2E1 stuck key, F9E1 long drain, F0E2 suds. Let customer know that the control board and drain motor needs to be replaced.
Near Austin, TX 78748
Kevin
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and inspected range and found stability tape is loose that holds glass to interior door. Per Service Pointer #: W10878790 brackets need to be added to correct it.; ordrng 1 W10883496 (Door bracket kit)
Near Austin, TX 78746
Kevin
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and replaced freezer door diagnosed on previous visit job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is not operating properly. Found open thermal fuse in unit. Installed new thermal fuse and tested unit. Found all is functioning properly at this time.
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed thermistor and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and found new issue of freezer light having gone out. Replaced with module. Circuit corrected. Customer wants truck stock led used on last trip to be replaced with new led because it is not bright enough. Ordering led to repair. WP only; ordrng 1 W10695459 (LED)
Near Austin, TX 78701
Wesley
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found unit control failure. Replaced control and ui to repair function. All checks good. Advised on repair.
Near Austin, TX 78701
Wesley
Job Details: 11/18/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and found unit control failure. Replaced control. Unit is now operating as designed. Advised customer repair.
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2020
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issues. I removed front panel and top panel, checked all bearings and felt, unit tested good."
Near Austin, TX 78737
Richard
Job Details: 11/18/2020
DISHWASHER GE GDT695SMJ2ES "Arrived onsite for the dishwasher vent cap came off. Upon reattaching the vent cap found that its stripped will need to replace seal, cap , vent housing. Ordering parts and office to schedule ; ordrng 1 WD08X23666 (seal) and 1 WD12X23557 (transition piece asm) and 1 WD24X20586 (dishwasher vent cove)"
Near Elgin, TX 78621
Andy
Job Details: 11/18/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site to install previously diagnosed. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Jarrell, TX 76537
Tyler
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site to repair previously diagnosed IR emitters as well as icemaker. . Upon arrival customer inquired about the Dispenser door harness repair because of the fact that whirlpool tech line had deemed wire the door that the harness is needed for customer
Near Pflugerville, TX 78660
David S
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Near Georgetown, TX 78633
Jonathan
Job Details: 11/18/2020
FREEZER FRIGIDAIRE LFFU2065DW2 "Arrived on site for freezer not cooling. Inspected unit and work area. Plugged unit in and found no response from fan or compressor. Gained access to control and jumped thermostat and found compressor and fan working. Measured amp draw to compressor at 1. amp. Inspected frost pattern and found starting to crest frost. Will need to replace temperature control to repair. Removed failed temperature control and installed new. Powered unit and tested operation. All tested good, no water leaks detected during service.
Near Georgetown, TX 78626
Cliff
Job Details: 11/18/2020
DRYER MAYTAG MDE6200AYW Arrived on site to diagnose a dryer that is squealing. Removed and cleaned roller and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/18/2020
OVEN GE JT3000SF3SS Arrived on site to install previously diagnosed parts. Installed new sensor and control board. Oven is heating as designed. Job completed.
Near Burnet, TX 78611
James
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for The lights inside the refrigerator quit working/FRIDGE ONLYAll switches working as designed. Freezer light was out in addition to the top lights of the fridge ceiling panel. Removed freezer module led and found wire was exposed and most likely caused the short. Replaced the freezer module led and the fridge ceiling module led’s all came back on as well as the freezer module led. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WMH78019HZ3 "Arrived on site for Not Heating - Has Power - Over-the-Range MicrowaveTested a cup of water for 30 seconds and water was barely warm. Replaced diode, capacitor, and magnetron. Tested microwave with another cup of water for 30 seconds and the water was hot. Customer stated the microwave was working but the convection was not. Notes for ticket does not reflect anything about convection not working. Customer stated he explained this to WP. Customer placed a thermometer on the microwave rack and after 18 minutes it was up to 180. Turned on the fan and the temp seeemed to rise.
Near Jarrell, TX 76537
Tyler
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for refrigerator that customer stated was not defrosting. Upon arrival I found that the freezer section did indeed have a defrost issue and after running a diagnostic test I found that the buy metal thermostat was stuck open and not allowing for the circuit to close.
Near Leander, TX 78641
Kayman
Job Details: 11/18/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived onsite for range with burner not igniting and cap missing. Upon arrival I confirmed the cap missing and installed a new one. Unit is lighting and working as designed at this time and no gas leaks detected during time of service. Job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for range damaged found upon arrival control panel was dented in upper right and left corners. Ordering new control panel office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11180283 (PANEL )
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it using my heat gun. Recommended that the customer leave the door closed for approximately 6-8 hours to allow the gasket to shape to the chassis. No water leaks observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job to replace previously diagnosed parts. After replacement test operation working properly. No leaks detected at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I inspected the unit and work area. I found the freezer at 25 degrees. I put th unit through test 38 and found the defrost heater coming on. I found th freezer evaporator covered in ice. I am ordering the UI, hv control and fc motor evap to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 2 SHIMS (SHIMS)s and 1 W11249952 (FC MOTOR EVAP) and 1 W11330971 (UI CONTROL) and 1 WPW10675033 (HV CONTROL)"
Near Manor, TX 78653
Matthew
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for ice maker not making ice. Put unit in diagnostics and ran harvest cycle. Ice maker is non responsive through testing. Will need to order and replace W10873791. Office to reschedule. ; ordrng 1 W10873791 (icemaker)
Near Georgetown, TX 78626
Cliff
Job Details: 11/18/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site to diagnose an oven that reset during cooking. Tested unit and found no failures at this time. Advised homeowner on panel operation and possible issues due to steam. No further repairs are needed and all is working properly at this time.
Near Austin, TX 78737
Leonardo
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for stoping. Test unit and found owi sensor not connected correctly. Secured connection test unit and unit test good job complete.
Near Driftwood, TX 78619
Andrew
Job Details: 11/18/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site to test unit for broken lid. Found lid broken on left side hinge area. Replaced lid, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78759
Scott
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived on site for dishwasher not starting . Ran diagnostics got UI and latch error codes . Ordering UI and will replace latch and control on visit. No water leaks detected at time of service. Call to set return visit ; ordrng 1 W11162732 (UI)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for Latch to close washer door broke off, when closing the door. Identified the strike was needed for the repair and the part was not in my bin. Neither was the latch. The only part on my truck was the bezel.
Near Austin, TX 78728
David
Job Details: 11/18/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to examine vent hood that had missing hardware. Found both screws for left hand side of blower missing. Installed new screws from truck stock. All is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 11/18/2020
ICE MACHINE KITCHENAID KUIS18NNXB2 Arrived on job to replace previously diagnosed parts. Found additional repairs needed. ; ordrng 1 2313702 (water pump)
Near Austin, TX 78757
Scott
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no ice , also ice building up on evap cover . Ordering new cover , harnes , UI ,shims . No water leaks detected at time of service. Call to set return; ordrng 1 EVAPSHIMS and 1 W10848301 (UI) and 1 W11087438 (EVAP HARNES W/FAN ) and 1 W11188493 (EVAP COVER . )"
Near Austin, TX 78721
Matthew
Job Details: 11/18/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived onsite for dryer making noise. Dissembled unit and found that belt was not in ideal placement causing drum to making noise while tumbling. Replaced belt, tested unit and unit is functioning properly. Job complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 11/18/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for dryer showing F4E1 error code. Upon inspection and while in diagnostics I found multiple stored error codes for airflow restriction and incorrect line voltage coming to the unit. I tested the voltage at the wall and couldn’t get a steady reading. I then tested voltage at the terminal block and found no voltage coming if from L1 to L2 with L1 to common showing 124Vac and L2 to common showing 122Vac. I also tested the continuity of the power cord and it tested good. I was able to power up the unit for a brief moment and it began to spin. While spinning it made a very loud noise consistent with one of the support wheels going bad or has failed. I advised the customer to get a licensed electrician out to inspect the outlet circuit.
Near Cedar Park, TX 78613
Kayman
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I tested the RC evap fan and thermistors and they tested good so I didn’t replace. I secured the evaporator cover then added shims to the drain pan. I advised the customer to monitor the unit and let us know if there are still cooling issues present after 12 hours or so. Job complete.
Near Georgetown, TX 78628
Tommy
Job Details: 11/18/2020
COOKTOP KITCHENAID KECC568RPB02 Arrived onsite for previously diagnosed parts. Had incorrect burner for center reordering. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP8285849 (CENTER ELEMENT )
Near Austin, TX 78744
Matthew
Job Details: 11/18/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for dryer not operating. Upon arrival dryer was functioning. The issue was the dryer was noisy during operation. Inspected unit and components are in place and functioning. Will need to order kit per service pointer. Noise reduction. Office to reschedule ; ordrng 7 W11113654 (pad)s and 1 W11401018 (SERVICE KIT)
Near Georgetown, TX 78626
Tommy
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher not draining. Upon arrival found that drain hose was incorrectly installed at rear of unit. Pulled unit used Shop VAC to collect water that was stuck in hose and reinstalled hose correctly. Job Completed.
Near Round Rock, TX 78664
David S
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for fridge leaking. I inspected the unit and work area. I found the fresh food section full of ice and water. And the permagum failed to keep the drip tray level. I removed the permagum and the ice build up. I placed shims under the evaporator supports above the drip pan, I used heat from to my steamer to straighten out the drip pan. The drip pan is now level and flush with the fresh food cabinet. Job complete."
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. . Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78726
David
Job Details: 11/18/2020
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site to follow up with cooktop that is not lighting the back right burner. Checked ignitors and all are good. Found the back right burner switch has an internal short, all other switches good. Ordering harness. Office to reschedule when part arrives.; ordrng 1 W10854963 (harns-wire)"
Near Austin, TX 78731
Luis
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for cooling issue. Removed evaporator cover,no frost pattern on evaporator pierced low side pressure reading -20 diagnosed a leak in the system removed drier,found broken cap tube inside liner wall called tech support ran video chat ; used 1 WPW10143759 (DRIER UV) from stock"
Near Pflugerville, TX 78660
David S
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for ice maker hose leaking. I inspected the unit and work area. I found the icemaker working as designed and the hose not leaking. Maintenance stated they switched the supply line out for another one. The supply line is not covered under warranty and will have to replaced by the apartment/construction. Job complete. No water leaks detected.
Near Austin, TX 78723
Matthew
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived onsite for F1 error. Upon arrival no error code displayed. Tested unit at 350 degrees and unit was functioning properly. Cycle temps were slightly off from target so calibrated +15 degrees. Ran test again and average temperatures are good. Job complete
Near Austin, TX 78746
Kevin
Job Details: 11/18/2020
OVEN JENN-AIR JJW3430IM00 Arrived on site and inspected oven and found lower convection fan blade has bent and one blade has turned 90° and is making contact with the cover. Straightened Sandlake and used diagnostic cycle to confirm it is no longer making contact. Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator ice maker leaking. Upon arrival found that valve was open and constantly sending water to ice maker. Replaced valve and tested unit tested good. No signs of leaks detected during service.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site for refrigerator not cooling in RC inspected unit and work area. Found scratches on both RC doors. Found FC, top and side of RC lights not working. Performed diagnostics mode and tested RC evaporator fan not running. Found fresh food thermistor opened. Quoted for repair to replace fan and thermistor assembly. Customer approved estimate. Removed ice buildup from evaporator and found corrosion on connector but pin still in lace. Went to install new harness and found yellow wire coming out of cabinet broken from connector.
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
REFRIGERATOR GE DSE25JSHECSS Arrived on site for refrigerator water dispenser not working and ice maker not making ice. Tested and inspected unit and found failed water valve and manifold. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
WASHER MAYTAG LAT8435AAE Arrived on site for ONLY DELICATE CYCLE WORKS PROPERLY/ON OTHER CYCLES IT WILL WORK/HUM BUT DOESN'T AGITATE DOES SPINInstalled previously diagnosed timer and washer is working on all cycles. Job completed.
Near Austin, TX 78745
Kevin
Job Details: 11/18/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found motor nut for belt has sheared And fallen off of motor. Replaced motor, repair kit, and wheel to correct issue, job complete"
Near Temple, TX 76502
Tyler
Job Details: 11/18/2020
COOKTOP WHIRLPOOL WCG97US0DS00 "Arrived on site for cooktopnot functionality properly. Upon arrival I tested unit and found same symptoms as before. Per the customer, they had a stated a plumber came out and verified unit was installed correctly. I called whirlpool techline. They had me run a series of test and after verify the regulator was functioning properly they suggested the customer get a gas plumber out to verify that the cooktop is getting proper gas. Symptoms they said could indicate the plumbing for gas lines our gas supply itself isn’t adequate enough to supply flames. Sr# 7729312070"
Near Austin, TX 78737
Richard
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for the refrigerator forming condensation on the mullion and ice cubes are clumped up and ice build on ice maker bin. Ran diagnostics and found that the the mullion did not heat up very well during testing. Upon inspection of the ice maker bin found ice cubes were clumped up and there was ice build up under ice maker bin. Will need to replace ice door, mullion, UI, hv control, ice maker door assembly. Ordering parts and office to schedule. ; ordrng 1 W10696704 (door-ice) and 1 W10798124 (door-ice) and 1 W11034034 (rail-mulln) and 1 W11093037 (cntrl-elec)"
Near San Marcos, TX 78666
Andrew
Job Details: 11/18/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for error code f0e9 and heavy vibration. Found right front suspension rod not connected. Inserted suspension rod into holder and secured it. Erased error code. Tested unit, unit works good. Customer was pleased with results. Advised customer loading procedures and load recommendations. No leaks detected. Job complete."
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher rack issues. Tested and inspected unit and found failed stops. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
REFRIGERATOR MAYTAG MSD2651HEB Arrived on site to install previously diagnosed part. Removed original fan and installed new fan. Upon plugging in the fridge the fan began spinning immediately. Job completed
Near Georgetown, TX 78628
Tommy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL MSS25C4MGB00 Arrived onsite for refrigerator still not making ice. Found unit valve was pulled slightly when I pushed unit into place. Choose to blow air through all water lines to clear them and then reattached all lines checked water. Turned on and tested found unit tested good. No signs of leaks during service.
Near Austin, TX 78752
Scott
Job Details: 11/18/2020
DRYER WHIRLPOOL WGD5800BW0 "Arrived on site for no heat dryer . Customer spin arrival the unit has been working for past couple days . Ran diagnostics,all checked normal . No error codes , good air flow . Cleaned some lint out of blower housing . Couldn’t duplicate issue at time of service . Job complete ."
Near Austin, TX 78724
Matthew
Job Details: 11/18/2020
OVEN WHIRLPOOL WFE525S0HS
Near Cedar Park, TX 78613
Kayman
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived onsite for dishwasher that had been making a weird noise and now water won’t push through the spray arms. Upon inspection I found that while in diagnostics the motor would not actuate to push water but instead makes an abnormal buzzing sound. I recommended replacing the sump & motor assembly . Customer agreed to the repair so I replaced the sump & motor assy. I re tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KSSC42QTS03 "Arrived on site for customer complaint of unit making weird noises, found unit was cycling on and off, found failed control board kit. Submitted parts research for main control board kit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH MAIN CONTROL KIT)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to inspect dryer for not drying clothes, upon inspection found the vent clogged, tried to clear vent tube but no change. Instructed customer to contact vent specialists. Complete"
Near Leander, TX 78641
Lou
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit freezing up at the RC evaporator, I removed and replaced the RC evap motor/harness and foil taped/ziptied the thermistor to the suction line (photo). Using a clamp and ziptie, I secured the evaporator to back of the unit. Using 2 shims, I placed them in between the evap,cover and drip pan in the center to level the drip pan. Removed and replaced the damper control due to it being rusted and not operating. Added 2 screws to the top of the evap cover to secure it. Reassembled the unit and tested. Unit is beginning to cool as designed. I recommended that the customer allow 12 hours for the unit to cool completely. No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on time for a washer that is leaking. Inspected unit and work area. Placed in service diagnostics and found an F0 E3 (overload), F3 E2 (inlet water temperature fault), F8 E1 (long/no fill), and F2 E1 (UI stuck key) error codes. Ran unit through an auto test and noticed water leaking from the housing area. Removed control panel and found the housing leaking at the top where the valve meets the housing. Ordering housing and office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11173597 (housing)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Last pm error code E1 F9 and dishwasher will not drain. Not able to see particulates blocking the drain.Found dishwasher not draining. Drain loop was not secured at a high point causing the water to back up. Drain pump had something lodged inside by the noise it was making. Replaced drain pump and ran drain loop around plumbing to allow water to flow through freely. No leaks detected. Job completed."
Near Austin, TX 78701
Wesley
Job Details: 11/18/2020
WINE COOLER KITCHENAID KUWR304ESS00 Arrived onsite and found unit compressor leaking. Advised customer on compressor being needed to repair. 2 hrs; ordrng 1 2HRS and 1 8201787 (COMPRESSOR) and 1 W10913906 (ACCESS VWLVE) and 1 WPW10143759 (UV DRIER)
Near Kyle, TX 78640
Jacob
Job Details: 11/18/2020
WASHER GE WCVH6800J1WW Arrived onsite for unit giving a burning smell. Tested unit. Found that the belt needs to be replaced. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees & RC=43 degrees. I placed unit in diagnostics and tested the damper, fans, and checked to make sure the unit was programmed correctly and all checked good. While opening and closing the doors, I found the right RC door making a thump noise when getting the door to approximately 45 degrees. I removed the door and found the closer missing from the door. I am ordering the right RC door and closer and will return with prescreened parts. Office to schedule return service once door arrives. No water leaks observed during service.; ordrng 1 W11307263 (dor-fip) and 1 WP12028505AP (ref dr closer cam)"
Near San Marcos, TX 78666
Andrew
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 "Arrived on site to test unit for ice build up. Found right connection on heater not connected at all. Secured connection, ran diagnostics and all functions working as designed. Ran harvest on ice maker and ice maker is working good. No leaks detected. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to replace rotor, after replacing, found basket is spinning now, but making another noise, this noise coming from gearcase and wash plate.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to test unit for light issues. Found bad control board. Replaced control board, tested unit, unit works good. Job complete."
Near Austin, TX 78739
Richard
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker passed the harvest test but it’s really loud. Ran test 45 and water did not enter the the ice maker. Fill tube heater not working. Also found ice build up behind ice box adapter where the cold air duct is. Will need to replace air duct and ice box adapter gaskets, fill tube heater, ice maker, escutcheon. Possibly the water valve and fill tube. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10553630 (escutcheon) and 1 WPW10635022 (adapter)"
Near Hewitt, TX 76643
Jonathan
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Near New Braunfels, TX 78130
Noah D
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for not dispensing water, upon inspection found the valve not opening, replaced valve and tested. No problems found. Complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Customer advised that the unit is not dispensing ice like it should and is getting stuck. Went to replace icemaker and found one of the wires split on the door causing the failure.I advise them that I could put a wire nut on to the wires to potentially fix the issue but could not warranty the ice maker with the wiring issue.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not filling with water. Inspected unit and work area. Found on extended drain line. Performed diagnostics mode and found error code 7-1, no heat and 6-4 float switch. Inspected heater and float switch. Monitored test cycle and found no fill. Checked voltage to inlet valve and found none. Measured resistance at float switch and found staying in open position. Removed failed float switch and installed new. Performed test cycle and all tested good. No water leaks detected during service."
Near Temple, TX 76501
Jonathan
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a refrigerator that’s having multiple issues. Inspected unit and work area. Customer advised that the problem this time is that they cannot remove their ice bin from the freezer side door. Confirmed customer complaint and found the latch on the ice door not coming down on the left side. Unit will need new ice container for repair. I called whirlpool tech line as per request of the service call an spoke to TJ SR# 7729304668. He advised to continue forward with the ice bin container repair and documented. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11109888 (ice-contnr)
Near Belton, TX 76513
Jonathan
Job Details: 11/18/2020
WASHER AMANA NTW4605EW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced latch and control and tested unit. Unit sounded weird going into the agitation cycle. Remove the striker on the lid and placed it into the latch to watch the agitation and spin tests. Found the agitation cycle pulling the basket with it as it tried to agitate. Went underneath the unit and found the belt being stripped. Clean off the belt and replace the actuator due to a mechanical failure. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
DISHWASHER GE GDF640HGM0WW Arrived on site for dishwasher dispenser door issues. Inspected unit and found failed dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
DRYER MAYTAG MEDC465HW0 Arrived back on site for dryer not heating after recent repair. Confirmed the complaint and found the element was founded out by an bra underwire. Removed and replaced it and unit began operating properly. Customer satisfied Job complete
Near Nolanville, TX 76559
Tyler
Job Details: 11/18/2020
REFRIGERATOR JENN-AIR JS42PPDUDB13 Arrived on site for refrigerator freezer section. I found that the unit was functioning for the most part as designed the compressor was a little overheated but nothing too extreme the evaporator and condenser fans are both running as well and the frost pattern on the calls was not too thick and not too thin and the icemaker per the customer was functioning and has never had stopped or had any issues with it. I did find a bunch of snowy ice on the frozen food section indicating a hot air leak through the door gasket. Office will need to reschedule with the customer once availability of the gasket is known; ordrng 1 WP2266905 (gasket-fip)
Near Austin, TX 78744
Matthew
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer leaking water from drawer area. Replaced drawer, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78735
Jacob
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite to re level unit to put the bottom kick toe plate back on. Re leveled unit. Put kick toe plate back on. No leaks at this time. Job complete
Near Killeen, TX 76541
Al
Job Details: 11/18/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for recently repaired washer filling up and washing at the same time. Removed the water level sensor hose and blew into it and the water stopped filling. Unit will require WPW10414164 p# for the switch to complete the repair. Office to reschedule for return service visit.Needs more work.; ordrng 1 WPW10414164 (WATER LEVEL SWITCH (LEFT SWITCH))
Near Seguin, TX 78155
Noah D
Job Details: 11/18/2020
WASHER MAYTAG MHW8200FW0 Arrived on site to inspect washer and install panel. Upon install and taking to Techline Sr # 7729309325 instructed customer to have washer in a insulated area in which humidity is not a issue to extended UI life. Installed UI with no issues. Complete
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
WASHER WHIRLPOOL MVWB855DC4 Arrived to inspect washer not powering on. Confirmed the complaint and found the UI (console) is defective and will need to be replaced. Current UI won’t accept commands. W11122662 UI is needed and is on back order.Needs more work; ordrng 1 W11112662 (CONSOLE)
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE FRS26KF6CB1 Arrived onsite to inspect side by side refrigerator not dispensing water or making ice. Confirmed the complaint and found the water filter is the issue. Customer will purchase a new filter to resolve the issues. Job complete