"Arrived on site for dishwasher not drying, 6-1 stored in memory. I attached my clamp on multimeter and set it to volts A/C and was reading correct voltage. I did further diagnostics and removed the front cover to access the control and while on diagnostics I proved to to the element harness and was sending 124 volts. I then proceeded to test element on ohms and it was an open circuit. I quoted CX parts $59.02, service call & labor $174.75 & tax $19.29 total $253.06, CX accepted, i then proceeded with repairs and reassembled unit and tested let run on diagnostics and working as designed and showed correct amps. No water leaks detected during service, job complete."

"Arrived on site for squeaking dryer, I ran dryer on and can hear loud noise, I disassembled unit for further inspection and found roller wheels and idler pulley making noise. I cleaned and installed parts kit. Reassembled unit and tested, unit working as designed, job complete."

"Arrived on site to replace bellow, I proceeded to do repairs and I tested unit on diagnostics and had code stored F5E4 . No leaks observed during service, Job complete."

"Arrived on site to test unit for ice buildup, tested unit found water freezing on bottom of FC, removed drain tube and found it completely clogged with gunk, cleared drain tube, defrosted ice buildup FC evap drain pan, removed ice slab on bottom of FC, tested drain, it is draining good, no service or labor charge, since it is still under one year parts labor warranty, no leaks detected job complete"

"Arrived on site to replace previously diagnosed igniter, replaced igniter tested unit, unit now running as designed, collected remaining balance job complete"

"Arrived on site to test unit for freezer not staying cool enough, customer stated that she has to keep freezer on high setting to keep food frozen, found unit in garage and due to our recent cold weather the RC thermistor is satisfied with temps effecting the operation of unit, advised customer to monitor unit in the next week and report to us if the operation goes back to normal, at this time the unit is running as designed, job complete"

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC module and the modules in the ice maker housing and waterbox all not working. I removed and replaced the FC module and tested and all lights are operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher upper rack damages. Upon further inspection, I found the upper rack hanging on the rails as both sides adjuster wheels were broken. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, the customer advised that the original bulb burnt out and when they replaced it, the light wouldnt turn off. They advised they tried several different bulbs with the same results. Using my bulb orescreened for this call, I tested the light and it would not turn off. Tested voltage and found a constant 120V from the control on full and low settings. I advised the customer that they will need a new control. I am,ordering the main control and office to schedule return service due to the availability of the part. Tested the unit with my microwave tester and it is heating as designed. Attempted to contact manufacturer Rep with no avail.; ordrng 1 W11552018 (Main control)"

"Arrived on site to inspect washer dispenser assembly collecting water. Upon further inspection, I found the dispenser reservoir full of water and unit in the off position (photo). I poured the water out and placed the unit in diagnostics showing error code F0E2. Cleared the code and continued with testing. Unit is operating as designed. I tested the unit manually and he reservoir was full at the end of testing. Ran one more automatic test and the unit operated as designed. I contacted techline and spoke to Orlando and advised of the complaint and my findings. Orlando recommended replacing the detergent dispenser assembly again. I advised that this will be the 3rd one. Orlando provided SR#7733177080.I removed and replaced the dispenser and retested and unit is operating as designed. I recommended that the customer contact the manufacturer with the SR# to discuss further issues. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burner stuck on high. Upon further inspection, I tested all cooktop burners and found all are operating properly except the front right burner. I found the front right burner will not go for high to low setting. Tested the switch and found its not breaking contact. I am ordering the switch and scheduled return service for 03/17/22. ; ordrng 1 DG44-01007B (Front right switch)"

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the broil burner is intermittently working. I tested the broiler and the ignitor arced and the burner lit. I canceled the burner and then retested and the ignitor began to arc, but the burner failed to ignite. I adjusted the air shutter and retested and again it failed to ignite. The burner is getting gas and the ignitor is arcing. I adjusted the ignitor and retested and the burner ignited every test. I am,ordering the ignitor and broil burner and scheduled return service for 03/21/22. No gas leaks detected during service.; ordrng 1 W10439242 (Broil burner) and 1 WPW10333842 (Broil ignitor)"

"Arrived on site to test unit for making to much ice, found bin thermistor out of range,, water valve was replaced on previous visit and I replaced bin thermistor, unit now running as designed, collected remaining balance job complete"

"Arrived on site to inspect refrigerator ice maker clumping. Upon further inspection, I found the ice in the bin clumped together (photo). I removed the ice maker and tested the fill tube and found the tube not reaching its full potential in filling cutting the fill short. I retested the fill tube and had the water dispenser into a cup and then filled the tray and found the water is not filling the tray completely. Also found the fill tube heater harness cracked/broken. I found ice in the bottom the bin that appeared to have melted then froze again causing it to be clumped. I tested the ice dispenser door and found moisture where the door seals caused by the ice door not sealing properly. I am ordering the UI and will return with the ice door and fill tube/heater and scheduled return service for 03/18/22. No water leaks observed during service.; ordrng 1 W11099702 (UI)"

Arrived onsite for dryer making loud noises when in use. Upon arrival tested unit and noise was apparent. Disassembled unit and found blower wheel stripped off of motor shaft. Removed wheel however nut was seized onto shaft. Needed motor and wheel replaced. Replaced motor and wheel and tested. Unit is now functioning properly. Job complete

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found stable 120v connection at terminal. Also found 120 at ACU. After further testing I found cause of issue was a major roach infestation that had led to ACU shorting out. Informed customer of findings and that unit couldnt be reliably repaired under warranty. Call complete

"Arrived onsite to replace previously diagnosed parts. Replaced microwave door. Unit is functioning properly. Having issues with transaction portal, office completed payment. Job complete ."

Arrived onsite for refrigerator not dispensing water. Upon inspection found frozen water line. Thawed water line and tested. Unit is now dispensing properly. Noticed that unit was at recommended temperature however had limited food product. Notified customer that lack of food product and infrequent use of dispenser can cause the water line to freeze slightly and disrupt dispensing. Customer understood and will make adjustment as needed

"Arrived on site for customer complaint of unit not draining, found F32 error code in diagnostic mode, found no power getting to drain pump off of control board, found failed control board, drain pump tested good when I switched wires from circulation pump to drain.

"Arrived on site for customer complaint of unit giving error code and not working, found f01 error, found failed main control, Ordering control. ; ordrng 1 WPW10110641 (Control) and 1 Cnote (Auth/office to reschedule)"

Arrived onsite for range double oven not heating. Customer stated upper range hasnt worked for some time now and lower oven just stoped working. Upon arrival inspected unit. Found upper glow igniter not functioning and lower glow igniter broken. Quoted customer for both igniters. While attempting repair found upper igniter damage in box. Will need to order igniter. Office to reschedule. ; ordrng 1 5303935066 (Upper igniter) and 1 WB13X25263 (Upper bake ignitor) and 1 WB13X25262 (Upper igniter) and 1 WB13K10043 (Lower igniter)

"Arrived onsite for washer not beginning cycle and giving error codes. Upon arrival tested unit and all passed. Ran diagnostics and found stored error code F5E2 lid lock will not lock or lock failure, F2E1 UI stuck button. Tested individual components and all passed. Noticed that left side of lid is failing. This is causing intermittent latch issues when lid is not completely closed. Need to order Lid and left hinge. Needs AUTHO. Office to reschedule ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Left pin) and 1 W11401116 (Left hinge) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived on site for a vent hood that is making a noise whenever you turn off the vent hood motor. Inspected unit and work area. Found the cover for the motor broken in several different places in plastic rattling on the fan causing the noise. Remove the instructions from the motor housing area and tested the unit. The unit began to work and operate as designed with no abnormal noise as present. Call complete.

Drived on site for dishwasher causing door to fall open. Upon arrival confirm complaint and found the cause of the issue was due to a broken spring as well as rope assembly. Also found that the chassis frame was slightly bent underneath which could have possibly led to the unit snapping in the first place. Tried re-shaping chassis frame to allow better support and then install new spring and rope assembly tip and found door fully functioning and opening and shutting as designed and no longer falling open on its own. Call complete; ordrng 1 Cnote (Used one spring 2nd is back in returns box)

"Arrived on site for customer complaint of unit not making ice, found filter had never been changed, ordering filter, and we need to defrost the ice maker inlet line. , customer only responsible for filter. ; ordrng 1 Cnote (Customer requests BC)"

"Arrived on site for refrigerator next cooling properly. Upon arrival confirmed issue. After further inspection I found defrost heater and defrost thermostat had failed which lead to main control burning up and also breaking. Form customer that unit would require a minimal of 48 hours to defrost unit thoroughly before repairs are completed and instructed customer to go ahead and defrost unit at time of diagnosis. Will need office to reschedule with customer once authorization from American home shield is received for completing repairs. Will need to order the following partsWR55X10942 (main control), WR51X10055 (defrost heater), WR50X10065 (defrost thermostat); ordrng 1 WR55X10942 (Main control board) and 1 WR51X10055 (Defrost heater) and 1 WR50X10065 (Defrost thermostat) and 1 Cnote (Needs ahs autho)"

"Arrived on site for dishwasher not turning on/allowing door to shut. Upon arrival confirmed issue. Found door latch broken. After replacing the door latch I reassembled and tested the unit and found a leak coming from the main motor assembly. At this time a new motor kit is required to complete repairs but due to the style of the unit and the required kit we will need to order additional parts to make sure that the kit is able to be properly due to new wiring kit needed for new motor need office to reschedule with customer once availability of all parts possibly needed for repairs are known. Ordering WD49X23778 (motor kit), WD19X25187 (drain motor kit), WD18X21754 (diverter), WD21X22278 (Main control kit), WD21X20023 (harness kit) ; ordrng 1 WD49X23778 (Motor) and 1 WD19X25187 (Drain motor kit) and 1 WD18X21754 (Diverter) and 1 WD21X22278 (Main control kit) and 1 WD21X20023 (Harness kit)"

Arrived on site to diagnose a range that is not baking. Found wiring burnt at terminal block. Repaired wiring and tested unit. Found all is functioning properly at this time.Svc/Lbr

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found air flow blocked by items in ref causing unit to trap freezer air in rc. Advised customer on findings and all other parts and components check good in diagnostics. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose an ice machine that is not producing. Found evap thermistor not operating properly and disconnected it to have unit run in default setting. Cust to call if unit doesn't start producing.

"Arrived on site for customer complaint of unit not producing ice, found frozen line as well as frozen spout on ice maker, I cleared line and ice maker spout, ran ice maker harvest and fill tests to see if the valve was dripping, I found valve was not dripping, unit tested good at time of service. Service covered under AE warranty."

"Arrived on site to inspect unit for not making ice, upon inspection found the unit working normally but no compressor sounds, unit was pulling water across Evap. Checked compressor and found it pulled 20 amps indicating a locked rotor. Ordering sealed system. Ordering parts. Office to reschedule ; ordrng 1 WPW10605286 (COMPRESSOR) and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hour (2hour)"

"Arrived on site to inspect unit for not allowing any selections. Upon inspection found the units console shorted causing the issue, replaced console and tested. All functions worked normally. Complete"

"Arrived on site to inspect unit for it spinning due to a melted spray arm, upon inspection found the units lower spray arm off and melted. Removed spray arm and tested heater. All functions worked. Complete"

"Arrived on site to inspect unit for not starting, upon inspection found the units motor only hummed and then started when pushed indicating a bad motor. Ordering correct parts. Office to reschedule ; ordrng 1 279827 (MOTOR) and 1 WP694089 (WHEEL)"

"Arrived on site to inspect unit for popping breaker, upon inspection found the unit only popped the breaker above stove. Tested on lower breaker and found it worked normally without any issue. Instructed customer to have electrician test breaker. Complete"

"Arrived to inspect gas leak, CX explained to me that they had a home inspector say there was a gas leak on the range, CX also explained to me that home inspector used a detector on the exhaust from the oven to determine gas leak. I proceeded with my diagnostics found air Venturi not set correctly, I set Venturi correctly and was getting smooth flame with no torch noise. Contacted Whirlpool safety and returned my findings. SR# 7733134409. No gas leaks detected during service."

"Arrived on site for dishwasher not draining correctly. Upon arrival was able to confirm complaint and after further inspection found that the cause of the issue was a new disposal being installed without the drain court being removed to allow the dishwasher to drain into the disposal properly. After confirming with customer the cause of the issue I also found that the dishwasher itself had a failing heating element due to corrosion around the bushings that falls under service pointer: W11540964. Was able to reschedule customer for Friday, March 18 of 2022 to complete repairs with a new heating element under special project code: S17304(covering part and labor for element). .; ordrng 1 W11537778 (Element)"

Arrived on site to test unit for unit tripping outlet as soon as you plug the unit in. Test unit and found pinched wire. Secured wire test unit and unit test good job complete.

Arrived on site to test unit for some buttons not working. Test unit and found bad switch membrane.

Arrived on site to test unit for unit not venting correctly. Test unit and found cutout for damper is still on units frame still on not allowing vent to vent out. Advised customer he will have to get with builder to get installers back out to remove unit and cut out damper out for vent to vent out. Job complete.

Arrived onsite for unit UNIT HEATS BUT THE DISPALY ISN'T WORKING DOESN'T SHOW TIME/TEMP OR ANYTHING. Upon arrival the display is functioning correctly. The customer complaint is that the beep does not work when buttons are pushed. Went to settings and found sound was turned off. Changed it to on. Tested unit by preheating oven to 350.. unit preheated. All beeps sounded as designed. Job complete

"Arrived onsite for unit Oven not heating clicking no igniting. Upon arrival found ignitor clicking and flame out of control. Found regulator did not have bake orifice. Replaced regulator. Tested unit and all stove top burners, broiler and bake operate as designed. No leaks present at this time. Job complete"

"Arrived onsite for a dishwasher that wont hold the upper rack up. Inspected unit and work area. Found the unit locking in place but the upper adjuster on the right side being a little harder to press the button to adjust the rack. I attempted to disassemble the right hand adjuster and found all parts in place. I to,d the customer that the unit was fully functional. The customer advised that she still believed the unit to be defective. I went ahead and replaced the right hand adjuster again and test3d he unit. The unit still did the same thing. I called Whirlpool Techline and spoke to Austin SR# 7733175988. He advised that what we have done is all we can do. He advised to adjust the feet to ensure the unit was completely level and that beyond that, the unit was working as designed. I did adjust the feet to level out her unit lifting up the front end. I tested it and the unit was better but still was doing a similar thing.Instructed the customer on the repair and new adjusters. The unit is working as designed. Call complete."

Arrived on site to diagnose a microwave that isn't heating. Reset controls by power cycling unit and found all is now working except t-table. T-table motor will need to be replaced to complete repairs. ; ordrng 1 W10911403 (T-table motor)

"Arrived on site for a microwave that is not heating. Inspected unit and work area. Tested the unit and found the unit make a loud pop when trying to heat up a cup of water. Unplugged the unit and checked all connections. Found part of the wire harness grounded on part of the cabinet. The customer advised that it had not pumped before and was still not heating prior to that noise. Ordering all high-voltage components and will need to be in a harness as well for repair. The office will want to reach out to American home shield due to several parts being out of stock and discontinued as well as cost of repair. If authorization has given and parts are found, Please contact the customer about a return date due to out of stock and discontinued items. ; ordrng 1 W10222507 (Magnetron) and 1 8205360 (Capacitor) and 1 W11256462 (Diode) and 1 8205358 (Transformer) and 1 8205695 (Main harness)"

"Arrived on site for an oven that will turn off. Inspect unit and work area. The customer advised that its only happened twice, but shes had issues with the oven turning itself on twice in the middle of the night after shes done cooking. Shes also had issues with time staying put on her oven as well as issues with her timer. I called Whirlpool Techline and spoke to Steve SR# 7733170237. He said that there was a known issue with the complaints listed above and said the customer needed to get hooked up to Wi-Fi. The customers instructed me that they had tried hooking the unit up to Wi-Fi at various points but were unsuccessful. I did confirm that with the customer and found the unit could not be hooked up to Wi-Fi. He advised that if the unit could not be hooked up to WiFi, that the control panel would need to be replaced. He then advised me to contact the safety team. I called Whirlpool Safety and spoke to Eric (same SR#) and gave me a PAD (W1208E1WPL1) for the repair as a one time courtesy repair. I replaced the user interface control panel and tested the unit. Then began to work and operate as designed. Call complete."

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced four lower track wheels And tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for follow up of last visit. Could not duplicate issue. Job complete

Arrived onsite and repaired unit by replacing the spark harness. Unit is now operating as designed. Advised customer On repair.

"Arrived on site to inspect dishwasher buzzing noise. Upon further inspection, I tested the unit and in the beginning, the drain pump came on and the customer identified the noise it was making. As the unit began to wash, the noise would be intermittent and would get higher pitched then lower. Also, I found the digits on the UI display were missing. I am ordering the UI display board and pump and office to schedule return service. No water leaks observed during service.; ordrng 1 EBR33469708 (Display board)"

"Arrived onsite for not washing and found unit motor failed and upon further inspection found damage to the lower harness. Quoted $272 for parts and $224 for service and labor. Customer does not wish to proceed at this time. If customer wishes to proceed, please provide sump and motor and lower harness. Charged 139.99 plus tax."

"Arrived on site for spray arm had fallen off . Found upper adjusters on right side broken . Also ran diagnostics . Got 4-3 and 7-1 error codes . Wash motor not running at all. Quoted for sump and motor and adjuster kit . . No water leaks detected at time of service.

"Arrived on site for complaints of detergent not being released. Ran tests and found dispenser motor not moving into the correct position. All other checks good. Quoted customer 346.42 after taxes for new switch motor, and the accepted. Installed new switch and tested with customer. Detergent being released now. Collected payment. No water leaks detected, job complete."

Arrived onsite to replace previously diagnosed parts. Replaced noisy compressor. Ran 100 psi nitrogen to system and did not see signs of leaking. Ran vacuum and pressure held. Charged with 4.5 oz. equalized abut 70-75psi. Ran unit and compressor is functioning. Pressure at 0 and 120 psi. Notified customer to place a bottle of water in freezer compartment and monitor 48 hrs before placing food product in unit. Customer will monitor. Job complete

"Arrived on site for complaints of display not working correctly. Customer stated that when trying to use, the screen will lock him out. Installed new control and tested. Tested oven by setting to 350 and monitoring, and tested the stovetop as well. No issues at this time, job complete."

Arrived on site to replace door. Replaced door test unit and unit test good job complete

Arrived on site to inspect unit for not heating the inner parts of front left and right burners. Upon inspection found the units switches are infested and causing the shorts. Took picture and instructed customer on how to proceed. Complete

Arrived on site to test unit for unit not turning off when doing cook timer. Test unit and found customer not selecting the correct setting when putting cook timer on. Showed customer hot to set the cook timer test unit and unit test good job complete.

"Arrived on site to inspect unit for frosting in the freezer, upon inspection found the units top gasket not sealing normally. Checked frames for freezer door and found no issue, bar between gears was straight. fluffed out gasket and it sealed normally. Heated the gasket till it sealed normally. Instructed customer to repeat process to prevent issue. Complete"

Arrived on site to test unit for unit not heating. Test unit and found high voltage damaged. Replaced magnetron capacitor and diode. Test unit and unit heating correctly job complete.

"Arrived on site for customer complaint of unit over heating, felt torn off, and long cycle times. I found drum felt torn off completely, found no error codes in diagnostic mode, instructed customer to have vent cleaned, I am ordering drum and bringing all necessary parts to ensure job is completed next visit. ; ordrng 1 Cnote (Office to reschedule) and 1 W10545923 (Drum)"

Arrived on site to test unit for door making noise when opening and closing. Test unit and found hinges hitting insulation. Secured the hinges correctly test unit and unit test good job complete.

"Arrived on site for customer complaint of error codes, and unit not working, found error codes F1E0 and F3E0, I gained access to control, found control and areas of oven had mice droppings and signs of infestation. Informed customer and showed customer my findings, took pictures, customer is taking back to retailer since this was a floor model item."

"Arrived on site for customer complaint of unit leaking, found leak coming out of sump inlet, also found detergent cap not creating a seal and leaking, as well as gasket, ordering all parts. ; ordrng 1 WD18X10026 (Sump inlet) and 1 WD12X10282 (Cap)"

"Arrived on site to inspect unit for not heating normally and causing a gas smell. Upon inspection found the unit working normally but did have a bit of a smell when in use. The element lit normally and I smelled nothing out of the ordinary. Checked all functions all found no issue, cleared error codes. Tested to 300. Complete"

"Arrived on site to replace previously diagnosed heating element, replaced element, tested unit, unit now running as designed, job complete"

"Arrived onsite for unit not cleaning properly and not getting hot to dry the dishes. Checked the heating element and heating element checked good. Tested the unit in a Cycle and unit was washing with no problems. Let customer know that jet dry will need to be used to help dry better with the he dishes and because the unit is a plastic tub that the process will not be the best, and as far as washing that the dishes may need to be placed in different ways to help with the water spraying the dishes to clean better. No leaks at this time. Job complete"

Arrived on site for washer leaving wet close the end of a spin cycle. Upon arrival confirm complaint but found no errors in diagnostics. After further inspection found that the cause of the issue was due to the slider magnet breaking free from the slider itself. After replacing the slider I reassembled and tested the unit on a fill agitation drain and spin cycle and found unit could fully function in cycle through all settings with no odd noises or failures from the gear case. Inform customer that washer is ready for use at this time with no signs of leaking and instructed customer to let us know if anything new were to happen. Call complete

Arrived on site for ice machine not working. I inspected the unit and work area. I found the reservoir empty. I out the unit into diagnostics and tried to fill it. I found the valve receiving power but not opening. I replaced the inlet valve and retested the unit. It is now working as designed. Job complete.

Arrived on site for washer not functioning correctly. Upon arrival confirmed issue and found an F7E6 error code indicating a speed sensing fault in the motor circuitry. After further inspection found that unit had the recall styled actuator from the 2021 models. Replace the actuator with the part required for that unit then reassembled and tested washer and found unit fully functioning as designed and able to go to fill agitation drain and spin as designed with no leaks during repairs. Call complete

"Arrived on site to diagnose a dishwasher that is leaking. Customer said they are having suds leak out of the unit during wash cycles. Advised customer not to use soap with dawn as an additive, as they have a water softener and this combination will cause excess sudsing and leaking. No further repairs needed."

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F9e1 not draining, f7e1 was motor fault, fae2 vent wax motor. I ran a diagnostics cycle and found the unit filling with water, draining, and the heating element coming on. I found the motor receiving voltage but not pumping. I am ordering the sump and motor, along with the vent motor. The office will reschedule when we have eta on the parts.; ordrng 1 W11416362 (Sump assembly) and 1 W11414073 (Vent motor)"

"Arrived on site for dryer not turning on. Upon arrival confirmed issue and found that breaker was tripped not allowing a stable 240 V connection to go to the dryer. After further testing in the dryer I was able to narrow down that the element and all heating hardware as well as timer and PTS were all functioning within manufacturer specs however I did find the door switch was failing to pass an ohm or continuity test. After calling customer 23.38(part)+174.75(labor)+tax= $214.48 for cost of repairs, customer approved and I replaced door switch, restored power, reassembled and tested dryer. Found it fully heating/operating as designed. Call complete"

"Arrived on site for customer complaint of unit not cooling properly, found freezer at 33 degrees and RC at 37 degrees. I gained access to freezer evaporator, found weak frost pattern, found sealed system leak. Spoke with CS, ordering filter drier w/dye and compressor. ; ordrng 1 5304520946 (Compressor) and 1 WPW10143759 (Filter drier) and 1 Cnote (2 hour job/office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (Auth)"

Arrived onsite for a refrigerator that is rocking badly. I found the back left corner of the chassis crushed like it had been dropped off the back of a truck. Took a photo of the damage. I called techline and explained findings to Steve SR#7733179139. Steve documented and had me call the Trade Partner Team. Spoke with Tiffany SR#7733179175. Unit is getting put in for less than 30 day non repairable damage replacement and someone will contact the customer between 48 to 72 hours. Call complete.

Arrived onsite for cooktop with broken knob. Upon inspection I found left rear burner knob broken I replaced knob and tested unit and found unit operating as designed. Job complete.

Arrived onsite for washer not washing. Upon inspection I found the lid latch was not actuating properly. I replaced it and tested unit and found unit operating as designed no leaks at this time. Job complete.

Arrived onsite for dryer not operating. Upon inspection I found unit showing f1 code for control failure. I found that the unit was wired incorrectly see pix. I am ordering 1x control and rescheduling for 03/18/22; ordrng 1 WPW10111616In (Control)

"Arrived on site for customer complaint of noise and not cooling, found failed start device, ordering start device. ; ordrng 1 W11350837 (Start device) and 1 Cnote (Office to reschedule) and 1 Cnote (Start device part number from SM isnt pulling up on marcone)"

Arrived to install properly diagnosed pats. Upon arrival I installed new control panel and UI. The tested unit and found unit operating as designed no leaks at time of service.job complete.

Arrived onsite for refrigerator leaking water. Upon inspection I found evap drain tub clogged causing melt water to flow into the freezer and freeze at the bottom I cleared tub and removed ice from the unit and tested the drain and found water flowing out of unit as normal. Job complete.

Arrived onsite for refrigerator not cooling in the fc. Upon inspection I found that the evap fan was not operating. Office to reschedule.; ordrng 1 W10889841 (Evap fan)

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new coupling and chute. And tested unit and found unit operating as designed. Job complete

"Arrived on site for center burner being too low. I inspected the unit and work area. I found the center burner having a partial flame. I replaced the burner and adjusted the valve as high as it will go, per customer request. The burner is set as high as it can be and still light reliably. Job complete."

Arrived on site for bake not igniting. I inspected the unit and work area. I found the bake ignitor not responding but the broil coming on when calling for bake. I replaced the ignitor and the dispenser board. I reassembled the unit and tested it. It is now working as designed. I found the range outlet connected to kitchen outlet breaker instead of its own dedicated breaker. I recommend the customer have the home builder come out and put it on its own break. Job complete.

Arrived on site for range steam issue. I inspected the unit and work area. I found the oven gasket flat. I corrected the gasket. I found the bake element lighting properly. I found the broil only partially lighting. I am ordering the broil burner. I spoke to the customer about how this unit vent and I recommended using the vent hood fan every time they run the oven. Reschedule for Friday 3/18/22.; ordrng 1 WP8054078 (Broiler burner)

Arrived on site to install new adjusters. I removed the damaged ones and replaced them with new. The unit is working as designed. Job complete.

Arrived on site for washing machine squeaking. I inspected the unit and work area. I found the belt slipping on the cam pulley. I replaced the belt and cam. I tested the unit and found it working properly. Job complete.

"Arrived on site for top rack rolling out of dishwasher on its own. I found the unit tilted forward. I found the tile not finished under the dishwasher, causing the feet to slide back making the unit tilt forward. I moved the unit forward, and secured it in place so the feet firmly site on the tile. I recommend the customer have the tile finished underneath the dishwasher. Job complete."

Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found no fault codes. I found the unit leaning forward. I leveled the unit. I ran a diagnostics cycle and found the unit working as designed. I advised the customer to run a normal cycle with high temp wash and heated dry. The unit is working as designed. Job complete.

"Arrived on site for wall oven not heating properly and the timer not working under ten minuets. I set the unit to 350 on bake, and preformed a temperature test. I set the timer for 5 minuets. I found the timer and the cook time working on different times below 10 minuets. I found the oven temp 20 degrees low. I recalibrated the oven and retested it. It is now cycling as designed. I spoke to the customer about the timer for the wall oven. Job complete."

"Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was not running due to a failed start device. I also found that the condenser was clogged with lint and dust. I installed new start device from van stock, WPW10189190 and tested unit and found unit operating as designed.

"Arrived on site to test unit for all igniter clicking, customer stated that when they came back home the whole house was smelling like gas, fire department was called out and unit was red tagged, turned gas back on checked all possible leak points, no leaks present, all burners ignited with no delays, called tech line and presented my findings, no parts was recommended for replacement Received Sr#7733178911, customer only spoke Hispanic, had LC explained to her the results of our findings, and possibly the unit was bumped and turned knob just enough to release gas, provided customer with whirlpool customer service number, at this time unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for tripping breaker, tested unit found that the breaker will not reset, unplugged vent, the breaker still will not reset, the issue thats present is not related to the vent hood but a short in outlet or power lines, showed to customer that the unit is completely isolated, and the issue is still there, advised customer to cal a good electrician to figure this out, job complete"

"Arrived on site to test unit for gas leak, tested unit found gas leak at flex pipe and unit connection, tightened connection, used bubble solution on all possible leak points, did not detect any more leaks, job complete"

Arrived on site for a microwave that is flashing F1 E4 (mw relay error) error code. Confirmed the customers complaint and checked the door switches and relay on the control board. Could not find any issues with either. Remove the control and found a burn mark on the back of the control indicating a failed board. Replaced main control intestine the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for short cycling to standby at the 20 minute mark. throughly tested dishwasher loads in diagnostics, only error code present was turbidity sensor short, which this unit does not have so it is a phantom code. All loads test good in diagnostics and do not short unit to standby. Tested unit on heavy cycle for 30 minutes. Unable to replicate a failure. Advised customer that an intermittent control issue could cause the symptom, but that o repair was recommended at this time. Unit seems to be operating as designed.

"Arrived onsite for. Continued ice making issues. Upon arrival ice is still bridged. Spoke with SW tonight and attempted various test. Check water pressure, was at 60. Checked ice maker water fill was at over 4oz. Attempted several times to adjust, but same out come. I went ahead and replaced icemaker again and still got more than 4oz. I will need to call techline on Tuesday for assistance. I will also call customer to check how the new ice maker is making ice."