Arrived on site for dishwasher not having power. I inspected the unit and work. I tested voltage from the outlet and found none. I reset the breaker and still found no power. I swapped the dishwasher to the disposal outlet and tested it. It is working as designed. I advised they have an electrical to figure out why the outlet has no power.

Arrived on site to install customer provided part. I gained access to regulator and replaced it with the customer provided one. I found the ignitor in the large oven not igniting the bake. The customer is going to find a replacement ignitor and will reschedule with us. I tested the small oven and cooktop. All are working as designed.

"Revived on site for cooling concern. Ran diagnostics all test passed,adjusted setting on ui control,advised customer on checked temp with thermometer sticking in a glass of water"

"Arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer advised that the unit has never fully operated as it should. They have been finding the RC evaporator freezing up even after previous service. I disassembled the RC section and gained access to the evaporator where I found ice on the top of the evaporator and on the suction line and cap tube in the top left corner. I unplugged the unit and removed the back cover and to inspect the drain tube. I found the tube gapped and clogged with debris. Cleaned the drain tube out and re-installed the tube and placed silicone around the lip to seal off the gap (photo). I tested the RC evap thermistor and found it out of range. Tested voltage and found the control not providing proper voltage. I removed and replaced the control kit (HV control and dispenser UI) and the RC evap cover with thermistor. Secured the thermistor to the suction line with foil tape and ziptie (photo). Pushed the suction line and cap tub towards the back of the cabinet and tested the unit. Unit is beginning to cool and has a good frost pattern. Reassembled the RC section and advised the customer of my findings and repairs. No water leaks observed during service, job completed. Recommended allowing the unit to cool for 24 hours before placing food items inside.."

Office to schedule 2 hour weighed call during week days only when we are able to reach tech Line. ; O-emld tckt

"Arrived on site to diagnose refrigerator that is slow to dispense water. Removed filter and tested unit. Found good flow with filter removed. I found the filter had to get sealed in the housing, so I replaced the filter housing. Retried with new housing and filter and found flow still choked with filter in it. Advised customer that filter failed and they need to replace. Call complete."

"1414Arrived on site. Found fresh food door sagging low on hinge,found hinge insert on fresh food door caved into liner unit will need a new fresh food door

JM: Arrived onsite to install previously diagnosed and ordered parts. R/R UI and tested unit. Unit is operating as designed. once the new UI was installed I noticed that the UI sent was damaged right out of the box. The corner was broken. (Took photo). The UI will need to be replaced. Ordering W11526004 (UI). Office to RS.; ordrng 1 W11526004 (UI)

Arrived on site for doors not aligning. I inspected the freezer and found the chassis in good condition. I found the door square and sealing properly. Job complete.

"Arrived on site for fridge and freezer doors not aligning. I inspected the unit and work area. I found the fridge chassis in good condition. I found the door not sealing, but the gasket in intact. I found the left side hanging down and the bottom sticking out more than it should indicating a warped door. I am ordering the fridge door to complete the repair. The office will reschedule.; ordrng 1 W10746794 (Fridge door) and 1 WP2261963 (Top hinge) and 1 W10574262 (Bottom hinge) and 1 W10574325 (Hinge pin) and 1 WP487576 (Washer)"

Arrived on site for a refrigerator with the mullion not working properly. On arrival the customer showed me how when you close the door the mullion will hit the other door. I found the mullion not snapping back properly. The customer also pointed out how the right side RC gasket was torn. I am ordering the gasket and will return with the mullion to install. Office to reschedule. ; ordrng 1 W10830162 (RC Gasket)

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked the ice maker error codes in test 56 and found E2 & E3. Tested the harvest in test 57 and the ice maker began to harvest but stopped mid-cycle. I removed the ice box and found ice cubes in the tray and the heater never came on. I tested voltage at the hv control for the heater at pins P12-6 to P1-2 and got 113V. I tested the ice maker motor at pins P7-5 to P7-6 and got 13VDCI removed and replaced the ice maker and retested in test 57. Ice maker harvested and then I tested the fill tube in test 45 and the tray filled. Ice maker is operating as designed. I cycled power to the unit to reset the controls and placed the unit back into diagnostics and checked for error codes and found E0 (none). No water leaks observed during service, job completed."

Arrived on site for refrigerator inspected unit and work area. Tested water dispenser and found low water pressure. Removed filter and inserted my bypass and still the same. I the pulled unit out and found the water line kink and not allowing good pressure. Fix the problem and unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Tested unit and found grinding noises. Tilted unit and found the transmission stuck in spin. Unit would need a full rebuild

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found ice block on base of freezer. Inspected and found blockage in drain pan and tube not allowing of proper drainage and overflowing into freezer compartment. Cleared pan and drain tube. Tested unit and unit is now functioning properly. Job complete

"Arrived onsite for SAFE MW burning smell and not heating now. Upon arrival test unit and unit is not heating. Found burned diode. Called SAFETY team and let them know findings. Replaced diode, capacitor, and magnetron. Test unit by heating cup of water. Unit heated correctly. Job complete"

Arrived on site for a dishwasher leaking. On arrival the customer stated it will leak and an entire towel will get soaked during the cycle. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cant find position. I cleared the error codes. I then ran a diagnostics cycle and found it aggressively leaking from the diverter. I installed the new sump and motor and then ran a diagnostics cycle. I found it now working as designed with no leak present at the end of service. Call complete.

"On site and inspected washer and found win either agitation or spin is attempted Actuator changes position and Motor will engage for one second and then control board will blank as if it lost power and then come back after a few more seconds. Valves, drain pump , and lid lock are working properly. Will Bring back control, motor, and harness; ordrng 1 W10890624 (Motor) and 1 W11170317 (Control) and 1 W11448788 (Lower harness)"

Arrived on site for burning smell in dryer . Found a lot of lint build up . Removed lint from cabniet . Found a patch of burned lint at opening of heater house it . All else looks good with unit after cleaning

"Arrived on site to test unit for not spinning/ washing clothes properly, tested unit found water valve not opening properly causing water to trickle, and failed shift actuator, replaced parts, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for no lights. Customer claimed to have replaced her fresh food roof light,found freezer led completely off,defective led module,replaced led module after replacing freezer led all leds dim and flashing diagnosed new led customer installed was defective installed new led all leds powered on correctly.

Arrived on site for water backing up into the dishwasher. I inspected the unit and work area. I found water draining into the dishwasher from the sink. I found no high loop. I installed a high loop.I recommend the customer have the sink drain checked to make sure it is not draining slowly.

Arrived onsite for washer making noise. Upon arrival inspected unit. Put unit in diagnostics and tested. Found unit would not go into agitate or spin mode. Checked components and found failed actuator and capacitor. Replaced both components and tested. Unit is now functioning properly. No noise at this time.

"Arrived on site for a dryer that is making a squealing sound does the drum turns. Inspected unit and work area. Did confirm the customers complaint and disassembled the unit. Found the idler pulley causing the issue. Replaced both either pulley and belt and test of the unit. The unit began to work and operate as designed.

Arrived onsite and found failed control causing non function of washer. Repaired by replacing the main control. Unit is now operating as designed. All checks good.

"Arrived on site for refrigerator, inspected unit and work area. Tested temperatures and found RC 38? FC 7?. Removed evaporator cover and found frost build up in the coils. Tested thermistors and they where good. Checked mullion and door gaskets and they looked good. I advised CX to defrost unit again to get rid of all the frost on the coils and once done that to try keep door closed as much as possible. No leaks where observed during service. Job completed."

"Arrived on site ,replaced timer . Ran test wash . All checked normal. No water leaks detected at time of service.

"Arrived onsite for Microwave makes random sparking and loud noise. CAN SMELL ELECTRICAL BURNING SMELL . Upon arrival test unit and found sparking at capacitor. Capacitor terminal is burnt and arching. Inspected wires and are good. Need to replace capacitor and diodeReplaced capacitor and diode. Test unit by heating cup of water. Unit is operating as designed. Job complete"

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. Tested the unit on a time dry cycle and found the unit tumbling and heating. Remove the vent hose from the wall and found water and lint buildup inside of the vent hose. Remove the water and lint from the vent hose and tested the dryer on a high heat setting. Found the unit cycling as designed. Advise the customer that the issue was most likely with her airflow restriction going out of the home. The customer advised they have not had the vents cleaned since they moved in. Customer will get the vents cleaned and will call back if further issues persist. Call complete.

Arrived on site for a washing machine making a loud clicking noise and now not properly agitating. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the high agitate and found it never shifted. On agitate the entire tub was moving. I found it would spin as designed. I gained access to the bottom and found the shifter arm physically broke and separated from the gears. I installed the new shifter and then test the unit. I found the unit now working as designed.

"Arrived on site for cooling complaint. Installed uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to test unit for cooktop clicking when flame present. Found customer was turning the knob slightly to ignition position causing clicking. Customer also stated slight smell of gas when using oven. Found unit is working as designed and slight gas smell is normal when igniting. No leaks detected. Advised customer download whirlpool app and getting unit connected to Wi-Fi.

"Arrived onsite for oven not heating correctly. Upon arrival test unit. Ignitor would glow,but not pulling enough amps to open valve. Need to replace ignitor. Replaced ignitor and test unit by preheating to 350. Unit now operates as designed. No leaks present at this time. Job complete"

"Arrived on site to diagnose washer that wasn't filling. Ran unit and found that after water runs for a short period of time, it sounds like it hits a wall/stops up and barely drips in. Replaced valve and tested. Found water flow is now consistent and no longer stops. Call complete."

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F21-long drain. Canceled the test and inspected the bellow drain and found a large amount of debris inside the bellow. Inspected the drain pump and it was clear and the empellars were good. I ran a drain/spin cycle and the drain pump is operating as designed. I recommended that the customer clean the inside of the bellow and run a cycle and see if that helps. I made recommissions for use & care of the unit. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all burners and all are operating as designed. I found the far left 2 burners flames were too high and adjusted them. Customer demonstrated on the front right burner what they were experiencing and I found that they were not turning the knob far enough to turn the gas on and thats why they were having a difficult time getting the burner to ignite. I advised to turn the knob until hit was on the high setting and the burner will ignite. No gas leaks detected during service, job completed."

Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Found stable power connection as well as ACU sending correct voltages to entire unit. Found ui control corroded. Replaced control and found unit functioning as designed. Call complete

Arrived on site for a dishwasher that was getting white residue inside of the unit. I found the residue to be regular hard water calcium build up. I advised the customer on running regular self clean cycles. The customer also expressed concerns of the unit not drying. I found the customer is using rinse aid. I put the unit into diagnostics mode and found stored error code F7E1 for no heat. I then ran a diagnostics cycle while monitoring amp draw to the heater and found no amperage. I could hear the relay click however. Upon further inspection I found the harness good and good voltage coming from the control to the heater. I am ordering the heater to replace. I will also order the control and we will check amperage after the heater is installed to verify. Office to reschedule. ; ordrng 1 W10518394 (Heater) and 1 W11087226 (Control)

"Arrived on site for left front burner out again. Found switch burned out . Replaced switch ,all burners are functioning properly. Ran voltage , nothing unusual.

Arrived onsite and found unit not producing ice due to frozen fill spout caused by leaking valve. Customer requested return service on Wednesday.. All else checks good. ;

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Checked dispenser components and all check good. Ran diagnostics on ice maker and failed. Ice maker not responding to tests. Verified voltage. Replaced ice maker and tested. Unit is functioning properly.

Arrived on site for dishwasher with gold colored bushing element needing replacement under service pointer. Upon arrival confirmed issue and installed new element. Found no leaks once unit was tested. Call complete

Arrived on site to test unit for getting to hot. Customer stated inspector was using hanging thermometer when testing. Tested unit and found temps were within range. Advised customer against using hanging thermometers as thermometers cannot keep up with temp fluctuations. No leaks detected. Job complete.

"Arrived on site and found customer is experiencing no ice production and water dispenser stops for no apparent reason and the dispenser user interface surface is hot to the touch. Found icemaker Motor is broken, spoke with techline concerning dispenser this is not a known issue. There is a switch on the user interface board that may be getting stuck and overheating but it is not diagnosable.

Arrived on site for dishwasher inspected unit and work area. Replaced control and no change. I then replaced sump and motor and it worked. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for oven door not closing properly. I I inspected the unit and work area. I found the left hinge dropping as the door is closing. I am ordering both left and right hinge to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11111222 (Right hinge)

"Arrived onsite for refrigerator not cooling. Upon arrival unit was unplugged. Customer stated unit was buzzing then clicking so it was turned off. Unit has failed compressor. Ordering sealed system. Ordering R600kit , nitrogen, compressor, dryer, access valve. ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11370574 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"

Arrived onsite and fulfilled special project heater replacement. All checks good. Advised customer on repair.

"Arrived on site, since last visit icemaker has been producing correctly. The only thing needed is the water filter housing. After replacing water dispensing has improved.

Arrived on site for washer rattling. I inspected the unit and work area. I ran a diagnostics cycle. I found the components working. I inspected the gearcase and suspension. I found the suspension rods bent. I am ordering the suspension rods to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11130362 (Suspension)

"Arrived on site for a cooktop with ignitor issues. On arrival the customer stated the ignitors would continue to click when the knob was in a specific position on the cooktop. I found this was due to it being in the ignite position, and I walked the customer through proper usage and design. They also found the flame levels off. I adjusted the flame heights and had the customer confirm they were good. They confirmed. The unit is as designed. Call complete."

"Arrived on site and inspected range and found no power showing on user interface, if a knob is turned interior light flickers on and off and sparking can be heard from power relays behind control board. Checked incoming power and found only one leg has 120 V, 0V on the other. First an electrician will need to correct incoming power before a correct diagnosis can be made. All parts listed are if needed. Actual diagnosis will depend on what is corrected after incoming power is fixed.

Ive done side for you to not cooling. Upon arrival confirm complaint upon further inspection found that compressor is running with amp fluctuations between. 23 and. 63. Both fans were running but dryer was at room temp while compressor is overheated as well as evaporator coil had no frost buildup except for on the To going into the evaporator only. Inform customer unit we need a sealed system replacement and reschedule customer for 08/09/22 to complete repairs. ; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 WPW10608485 (Evap coil) and 1 WPW10466675 (Compressor)

Arrived onsite to inspect icemaker clean cycle not starting and just beeping and displaying add cleaner at CX. The owners manual showed to press clean cycle once and then the unit would beep and display add cleaner. Then the manual said to add cleaner then to press clean cycle again and it would start the clean cycle. The software has changed in the control we have replaced previously. I showed the customer that now you press the clean cycle and it will beep and flash add cleaner then after the cleaner has been added you have to press and hold the clean cycle button until the clean cycle starts. The unit is working as designed. Call complete.

Arrived onsite to replace console provided by customer. Replaced console and tested. Unit is functioning properly. Job complete .

Arrived onsite and attempted replace gearcase but determined the washplate is seized and could not be removed using the belt method. Ordering appropriate parts to complete repair. Office to reschedule. ; ordrng 1 W10752283 (Washplate) and 1 GCwashplatetool (GC washplate tool)

"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R HV control, UI control, FC thermistor, evaporator FC thermistor. I tested the unit and the unit began operating as designed. Operational test good, no leaks observed during service. Call complete."

Arrived onsite and found unit not filling with water. Found unit operating with water turned off. Repaired by restoring water to the unit. All checks good. Advised customer on repair.

Arrived on site to test unit for oven not getting two temp. Test unit and found and console bad

Arrived onsite for dryer making noise. Upon arrival inspected unit. Found warped wheels and loose belt. Used sound pads and kit to replace. Tested unit and unit is now operating as normal. No excessive noise. Job complete

"Arrived on site for a washing machine not draining and with door bellow concerns. On arrival the customer stated they just wanted me to inspect the bellow and I found it good. They also found a few quarters got into their drain pump filter. I ohmd put the pump and found it bad. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain, F0E2 for oversuds, F0E5 for off balance load, F8E1 for valve failure, and F5E2 for lock failure. I cleared the codes. I then installed a new drain pump and ran a diagnostics cycle. I found the unit running as designed with no leaks present at the time of the cycle. Call complete."

"Arrived on site and inspected washer and found saved error code F9E1, turned drain pump on in diagnostic cycle and it would not turn back off Even after backing all the way out of diagnostics and powering down washer. Unplugging washer will stop it and after reconnecting power drain pump does not automatically run. Sent video to KB/service management. Control board is getting stuck when sending power drain pump. After replacing control board drain pump will now turn off and on properly in diagnostic cycle, job complete"

"Arrived on site and set larger oven to preheat it reached temperature in expected amount of time and when it chimed at 350 thermocouple was at 395. Observed oven until it cycled back on at 328 off at 363, then 333 then 368 average temperature of 348. Left hand oven reached 428 then on again at 327, then off at 401, then 320, then 399 average temperature of 361. Temperature variance is with acceptable range. Job complete"

Arrived on site to test unit for unit not drying. Test unit and found heating element coming on and unit heating. Found unit to be plastic tub so unit wont get as hot. Job complete.

"Arrived on site to test unit for not dispensing water or ice, tested unit found dispenser activated erratic, when asking for water, nothing comes out but when unit touch the UI water just dumps, removed UI, found no loose connections, ordering UI and pads, office to reschedule ; ordrng 1 W11556911 (UI) and 2 W10353847 (Pads)s"

MR arrived on site for door not closing correctly. On inspection found a screw lodge in the left hinge. Removed the screw in adjusted the door. The unit is working as designed.

Arrived on site to test unit for not filling properly when in sense mode. No stored error codes. Ran diagnostics with no issues. Advised customer not to disturb unit and also on high concentration wash when initially filled. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the turntable motor making a vibrating sound, I removed and replaced the motor and tested. I found the unit continues to make the vibrating noise. I removed the unit form the wall and removed the top cover and tested. I found the transformer shield is loose and vibrating. I tightened the screws and found one stripped. I replaced the screw and reassembled the unit and placed it back on the wall and tested. Unit is operating as designed. Job completed."

"Arrived onsite to install previously diagnosed parts. Upon arrival inspected unit and found cracks in glass. Showed tenant, he said he was already aware. Uploaded pics on SD. Replaced module and test unit by heating water on all 4 burners. Unit operas designed. Job complete.

Arrived on site for a refrigerator with noise concerns and with condensation build up in the refrigerator compartment. Upon further inspection I found a long air gap in the gasket on the left hand side of the RC door. I shaped this and it was now sealing as designed. I advised the customer on not opening the RC door for at least 4 hours to allow time for the gasket to shape. I was not able to replicate the noise. Call complete.

"Arrived on site to install previously ordered parts. Upon arrival, I found the box for the toeplate was empty. I advised the office and my customer and am ordering another toeplate and office to schedule return service. ; ordrng 1 W11550992 (Toeplate)"

Arrived on site to replace the lower harness. I replaced the harness. I tested the unit. It is working as designed. Job complete.

"Arrived on site for dishwasher making a high pitched noise. I inspected the unit and work area. I ran a diagnostics cycle and found no fault codes. I found the water valve or king as designed, the wash motor and drain pump working. I ran the unit into normal operation and found the water valve squealing.I installed a new valve and tested it several times. It is no longer squealing and no leaks detected

Arrived on site to replace glass cooktop. Found screws on burner heads rusted will need to replace screws and orifice holders and burner heads

"Arrived for washer that is showing F3E1 code. Upon inspection I found that the below was becoming detached from the tub. I fixed that and the perform a diagnostics test and found that the unit was producing too many suds for the detergent dispenser being empty, Which indicates an over sudsing issue. I replaced the Pressure switch in case it was too late to save it. Then I noticed that the cx is using a soap that is Concentrated. Advise the customer to use the measuring cup and do not go past the number one no matter the size of the load she is washing. I rinsed out detergent dispenser and ran unit several times until the amount of soap soap reached a normal level. Tested unit one last time and found unit operating as designed job complete."

MR Arrived on site for clothes not drying. On inspection unit had error code n95.The air vent had restricted air flow. Pulled vent hose from wall air follow was normal. Tested air flow outside and it was was restricted. CX will clean.Ran a moisture sensor test and the readings were off. Clean the moisture sensor bars off and retested. The test was with in MGF specs. No other issues found. 2nd appliance.

Arrived onsite and found poor cooling doing to thick ice build up on the evap. Too thick to service. Advised customer on defrosting. Ordering parts and returning to complete diagnostic of failure and repair defrost issue. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Control)

"Arrived on site for loud noise and cooling issue. At time of visit unit was defrosted,customer played multiple videos of loud noise from fresh food compartment diagnosed ice hitting fan blade. Ran diagnostics changed defrost setting to basic to defrost every 8 hours of compressor run time,if issue continues unit will need a new fresh food evaporator cover."

"MR Arrived on site to install previously diagnosed parts. Replaced controller, tested unit . Working as MGF designed. Found handle broke, Oder part.; ordrng 1 W11449263 (Door Handel assembly)"

Arrived onsite and found unit not consistently igniting. Adjusted the igniter stem and tested. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived on site for washer leaking water into dispenser as well as dispenser drawer broken. Upon arrival confirmed issue and found siphoning mold of dispenser door cracked. Also found and confirmed leak from cold side inlet valve. Replaced both parts reassembled and tested unit and found no signs of leaking and unit functioning as designed call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the drain hose being too short and the water hose leaking at the inlet valve, I removed and replaced the 6ft drain hose with a 12ft drain hose and removed and replaced the water hose with a 10ft hose provided by the builder. Tested the unit and it is operating as designed. No leaks observed at the end of service, job completed."

Arrived on site to test unit for left front burner staying on. Test unit and found switch was not on the turn off position. Secured switch test unit and unit test good job complete.

"Arrived on site to diagnose dryer making noise when in use. Customer said they had heard it early on, but hasn't used the unit much. Ran unit loaded and unloaded and found no abnormal noises. Debris may have been stuck and worked it's way out of the drum seal or blower wheel, and no longer creates an issue. Unable to verify a failure at this time. Call complete."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was frost build up on freezer. I inspected unit and was not cooling at all. Compressor still running and found UV dye on drip pan and evap pan. Im ordering a evaporator to fix unit. ordrng 1 W11256565 (Evaporator)"

Arrived for Handel on door lose. On inspection the glass bo; ordrng 1 W11176456 (Glass door) and 1 W11178521 (Name plate)

Arrived on site for a refrigerator that has lights out in the upper portion of the refrigerator and in the freezer. Inspected unit and work area. Did confirm the customers complaint and found the freezer module out. Replaced the one freezer module and the unit began to work and operate as designed.

Arrived on site for part of the door being broken. I inspected the unit and work area. I found the damper strike broken. I am ordering the strike to complete the repair. ordrng 1 W11251734 (Damper strike)

"Arrived on site for range, inspected unit and work area. Installed new oven panel. Job completed."

Arrived on site for a washing machine that was making a loud sound during the spin and now getting an unbalanced error code. Upon further inspection I found an extreme amount of rust on bottom of the unit. I found the unit would need new bearings and gearcase. I walked the customer through my findings and they declined any further repair.

Arrived on site to test unit for frost build up in FC. Customer stated they went out of town and returned with frost build up present. Found frost was caused by door not closed properly. Removed frost and door is sealing as designed. Filled gap between linear and cabinet with silicone. No leaks detected. Job complete.

"Arrived on site to test unit for burner issues, tested unit found all four infinite switches burned up in the back will not work on high, and elements not heating properly, center buttons now working properly, replaced infinite switches and elements, unit is now functioning as designed, job complete"

Arrived on site to replace capacitor due to failed/leaking capacitor on washer. Replaced and tested. Verified unit working as designed. Call complete.

Arrived on site to replace HV control for unit frosting you. Customer stated they have to unplug every so often to thaw unit down. Found drain tube was clear and not restricted. Advised customer on string of issues specific model has and not confident repair would hold. Customer agreed to proceed with main control replacement. Replaced UI and control.

Arrived onsite for a washer that is making a squeaking noise when in use. Upon inspection I found that the rotor had some damage to the teeth. I installed new rotor and tested unit and found unit operating as designed. Job complete.

"Arrived on site for washer, inspected unit and work area. CX compla int was washer not draining. Tested unit and found stored error codes F2E1 F9E1. I then tested voltage at the control for drain pump and it was good. Tested voltage at the drain pump and had no voltage. Wiring harness has to be replaced in order to fix. Will also replace strike as is broken. When parts have arrived. No leaks where observed during service. ; ordrng 1 W11568984 (Lower harness)"

"Arrived onsite for Fridge- temp issue. Upon arrival Mrs.stated that the FC has good temp, but the RC seemed too cold. Found the RC set to 7 which is the coldest setting. Mrs. Said she did not recall ever switching from recommended setting 4 to 7. Checked temps. Got 2 degrees In the FC and 33 degrees in the RC. Ran diagnostics and all test passed including thermistors. Changed settings to recommended and unit still dropped to 34 and compressor still operating with call for cooling. Ordering control. Office to reschedule ; ordrng 1 W11524469 (Control)"

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found both cabinets cool but above temperature. . Found evaporator covered in ice. Unit having defrost issues. Ran diagnostics, found defrost sensor open. Also ran forced defrost and heater would not energize. Ordering defrost sensor, control, UI and evaporator harness. Needs manual defrost 48 hrs prior to next visit. ordrng 1 W11546681 (Harness) and 1 W11558182 (Control) and 1 W11546610 (Heater) and 1 W11518204 (UI)"

Arrived onsite for no cool in fresh food section and found cause to be failed evap fan motor.Completed repair. All checks good. Unit is now operating as designed. Advised customer on repair.