Arrived on site for a dryer that is making abnormal Sam string operation. Inspected unit and work area. The customer advised the unit makes a weird sound when it initially starts up but then it will stop making the noise. I tested the unit and was able to replicate the sound one time After attempting several different cycles. This sound sounded like it was coming from the back. I gave access to the blower wheel and found that the blower wheel had been rubbing up against the blower housing. I moved the blower wheel and found that the motor was not fully connected onto the motor mount. I cant access to the motor and found one of the clips not connected on both sides on the front end of the motor. I reconnected the motor mount clip and attempt to push and pull on the motor. I found the motor sitting in place and not moving. I reassembled the unit and tested the unit. I found the unit was working and operating as designed with no abnormal sounds present. Call complete. No parts were installed.

"Arrived on site for the washing machine. That is making abnormal sounds during agitation. Inspected unit and work area. The customer turned the unit on and I could hear the agitation immediately start grinding. I checked underneath the unit and found the cam had melted. I went ahead and replaced the gear case, capacitor, belt, actuator, and cam. I tested the unit and found the unit working and operating as designed. Call complete."

"Arrived on site for intermittent ice making issues, produce gets icey, and some other items get too cold.Upon arrival, inspected unit found container full of ice. Temperature in both boxes seem to be too cold. Took temperatures in both sections and is 29 In RC and 0 In FC when set to recommended temperature settings. Noticed compressor and fans are operating continuously even when temperatures should be satisfied. I believe the water reservoir is freezing over causing no ice production from time to time. Need to order control, thermistor, and diffuser. Office to reschedule ; ordrng 1 W11216945 (Diffuser) and 1 W11203272 (Control) and 1 W10384183 (Thermistor)"

"On arrival verified complaint of ceramic coming off back panel. Visual inspections shows back plate is rusting causing enamel to flake off, replaced back panel W11234761 and unit is now fully functional job complete installed W11234761"

"On arrival verified complaint of unit with slight smoke smell. Visual inspection found harness inside door got overheated and melted into the liner. Recommend heater, main control, and harness on return. No exposed wires but harness is discolored. Ordering harness W11697034 Resch for 10/01 ; ordrng 1 W11697034 (Harness)"

On arrival verified complaint of u it not sealing doors correctly. On inspection found gaskets are sealing great except in a couple small spots. Warmed up with heat gun and confirmed gaskets are now all completely sealing. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and main control w11594188"

Arrived on site to install previously diagnosed and ordered part. Upon further inspection I observed that the control was not sending proper voltage to the motor and the issue is actually with the control. I replaced the control and tested the unit. The washer is now operating as designed. No water leaks observed during service. W11621180

"Arrived on site for continued drain issues. Upon arrival, ran diagnostics and get error code F9-E1. Test unit and is draining but not liking the amount of water that is draining through disposal. Pulled unit from cabinet to inspect hose and confirm hose is clear of debris and not kinked . Replaced drain pump W11497943. Test unit and am now getting correct flow from drain."

"Arrived on site for leaking oil. Upon arrival, inspected unit and found gearcase is leaking oil and is all over cam and belt. Replaced gearcase W11454372, belt W11239857, and cam W10721967. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for left front burner and right rear burner staying on high when set to medium and oven not getting to temp. Test unit and found both infinite switches shorted out and 2 knobs broken. Also found bake element not getting red all the way around and sensor reading 99-100? at room temp. Will need to replace both infinite switches and bake element and sensor and knobs. Ordering new knobs and bake element. Rescheduled for 10-1 ; ordrng 1 WPW10308477 (Bake element) and 2 WP9761964 (Knob)s

Arrived on site for freezer not defrosting. On arrival confirmed issue and found evap thermistor previously replaced on 02/23/24 was reading that it was 2.34k and had failed. Removed ice and replaced thermistor wpw10384183 under warranty repair. Found unit working as designed. Call complete

"Arrived on site for oven not reaching temp . Ran preheat , found back element not heating . Checked harness and not getting voltage . Replaced control W11594271. Re ran preheat . Oven is now heating properly . Job complete"

Arrived on site to inspect rust/water stains on washer drip pan. Upon further inspection I gained access to the underside of the underside of the machine and observed no standing water or evidence of leaks on the washer itself. I placed the unit into diagnostic and ran a test cycle. All functions of the washer are operating as designed. I checked again for water leaks and could not observed any leaks. I ran a test cycle on consumer mode and continued to observed for leaks. During the drain portion of the cycle I was able to locate the leak on the outer drain hose. I am ordering the outer hose W11244231 and I am scheduling for Monday 9/30; ordrng 1 W11244231 (Outer hose)

"Arrived on site to inspect range middle burner not igniting, drawer not easily being able to slide out, and loose knob. Upon further inspection, I found that the middle burner was not igniting due to the burner head having a build up of grease. I found that the drawer was misaligned and out of place. I found that the knob stem was broken. I aligned the drawer so now it slides in an out without issue. I cleaned the burner head and now it is operating without issues. I advised the customer that the knob would not be covered by the warranty however I was able to make a temporary repair to the stem until he gets new knobs. No gas leaks observed during service."

Arrived on site for vent hood not turning off. Button not responding. Vacant home. After testing I confirmed off button is not responding properly. All other components function but off needs to be pushed several times for it to turn. Will require new control. Also hears a strange noise coming from power board when checking connections. Ordering main control as well. Office will call to schedule. ; ordrng 1 W11100661 (Control) and 1 W11613025 (Power board)

"Arrived on site for refrigerator not cooling. On arrival found fc door gasket leaning and a lot of frost built up around items in fc. Found rails and brackets bent causing door not to seal. Ordering Wpw10330994 left bracket, wpw10330995 right brackets, W11658403 slides and rescheduled customer 09/30/24.; ordrng 1 Wpw10330994 (Left bracket) and 1 wpw10330995 (Right bracket) and 1 W11658403 (Slides)"

"Arrived on site for refrigerator not cooling. On arrival found no signs of uv dye but found no frost pattern on coil. Found compressor wasnt pulling any refrigerant through suction line compressor windings were locking up. Replaced wpw10143759 uv drier, w11506635 access valve, and w11580057 compressor. Pulled vac and recharged system with 68g/r600. Found even frost pattern and informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived,on site to install damaged doors. Upon arrival, I removed and replaced the damaged doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived,on site to install damaged doors. Upon arrival, I removed and replaced the damaged doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer not heating. Examined unit and confirmed proper voltage and polarity. Ran unit and found no heat present. Disassembled unit and found high limit open, thermal fuse and element ok. Found a small amount of lint building, and customer said some cycles had to be ran twice. Advised there is likely a venting issue in the walls / exit and this needs to be checked out. Replaced high limit and tested. Verified unit heating as designed. Parts used - 280148."

Arrived on site for refrigerator needing hv control w11664342 and triton control w11574766.:on arrival reconfirmed issue and installed parts. Tested unit and found ice maker fill and harvest as designed. Informed customer to give unit 2-3 days to fill ice bucket. Call complete

Arrived on site for washer needing control w11603810. On arrival reconfirmed issue and installed part. Tested washer and found it working as designed with no leaks. Call complete

"Arrived on site to follow up on washer leaving gunk on clothes and also has an odor to it. I examined some clothes the customer had washed that had buildup on them. Added pictures of bottom of agitator and clothes. The buildup on the clothes looks like the consistent buildup i see under washplate from normal grime / soap / softener buildup. I advised the customer there is nothing in the washer that creates these substances, it's a combination of debris and particulates from clothes, the water quality, and soaps used. I called tech line and confirmed with them there is nothing in the unit that causes this, and the only way that it can be removed is by hot water cleaning cycles and cleaners, or by taking the tub out and pressure washing it. I checked the bottom of the tub and saw there was buildup on the tub bottom under the basket. Previous tech cleaned as much as possible with gearcase replacement, but did note the buildup was thick and has been going on for some time. Advised customer to try adjusting soaps used, and that with softened and filtered water there are NO abrasive materials to help remove those buildups, and it will have to be constantly run with cleaning cycles. No repair possible, unit working as designed. No parts used."

Arrived onsite and found unit producing a thick sheet of ice but not able to slide of the evap. Advised customer on regular cleaning and maintenance and also that the water filter should be used to reduce deposits. Unit is otherwise operating as designed. Watched a full batch and thick ice melted away to nothing and did not slide onto the grid. Visible calcification. needs to be cleaned.

Arrived onsite and found unit not operating with failure to operate properly and wash. Found unit water supply had never been turned on. Restored water. Tested unit. All checks good. No parts needed.

"Arrived,on site to install damaged doors. Upon arrival, I removed and replaced the damaged doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for washer leaking water from behind. Upon arrival I found the drain hose into the wall to be loose and when drain activates it jumps up. I secured the drain hose line to where it will not jump up anymore. I ran the washer on fill and drain 4 times and no leak occurred. I also ran a normal cycle and completed with no leaks present. No leaks could be replicated. Unit is operating as designed at time of service. I suspect the drain hose line jumped out of the wall while draining and poured water on the floor. Water lines were tight and no water was leaking from the valves. No water leaks present at time of service. Call complete.

Arrived onsite for dishwasher spray arm not working. Upon arrival customer stated the dishwasher wouldn't wash at all just fill and drain. I found a F4E3 error code present. I confirmed the wash motor had gone out. I replaced the pump and motor and unit is now washing as designed. No water leaks present at time of service. Call complete. Installed W11613480 pump and motor.

Arrived onsite for track or wheels broken. Upon arrival I found the bottom rack to have the front right wheel had broken off. I replaced the front right wheel and the rack now rolls as designed. Only used one wheel assembly. Call complete. Installed WPW10082868 WHEEL.

"Arrived on site for dented panel. Upon arrival,inspected unit and found many dents. Cabinet, console, and front panel all need to be replaced. Also ordering motor blower and housing in case are needed. Ordering all parts. Also requesting 2 hour weigh time for complete rebuild. Office to reschedule ; ordrng 1 2hourweigh (2 hour weigh) and 1 W11401366 (Console) and 1 W11417445 (Cabinet) and 2 W11352071 (Foam seal)s and 1 W11549461 (Motor) and 1 W10888146 (Blower housing) and 1 WP697772 (Blower wheel) and 1 W11406199 (Foam seal)"

Arrived onsite for washer with no lights working and weird noise present. Upon arrival I found the lights off when powered on and the drain pump to be continuously running. I checked the drain pumps ohms and checked to be good. I disconnected the pressure line and the drain pump was still running. The control has gone bad and needs to be replaced. I replaced the control and the drain pump does not run continuously anymore. The lights are now operating as designed. Unit is now completing cycles with no issue. No water leaks present at time of service. Call complete. Installed W11607637 control.

Arrived onsite for dishwasher not heating. Upon arrival I checked error codes and found F7E1 no heat error code present. I checked the control to the heater and found voltage to be good. I checked continuity on the heater terminals and found it open. The heater has gone bad and upon visual inspection I found a break in the heater element. I replaced the heater and now the unit is washing and heating properly. The unit is now operating as designed. No water leaks present at time of service. Call complete. Installed W10518394 HEATER.

"Apt 8105. Arrived on site for refrigerator making noise. Customer recorded and it is ice hitting fan. Removed evap cover. Found ice build up coming from icemaker. Cycled icemaker and confirmed leak from fill tube. Attempted to use a extender. Still leaking. Called Techline. Advised to used 2.5 inch of tube and permagum to seal to cabinet then zip tie to sleeve. Sr#773997549. Removed icemaker. Perform repair. Tested and no longer leaking. Call complete, 262643, WPW10496649; used 1 262643 (Permagum), and 1 WPW10496649 (Fill tube extension) from stock"

"Arrived on site for water leaking to bottom. Customer says he has twice had to break away ice from fan. Ran test and found fill tube is leaking. Used permagum and fill tube extension to repair leak. Removed cover and cleared ice from fan. Tested ice maker. No leaks. Call complete. 212643, WPW10496649; used 1 212643 (Permagum), and 1 WPW10496649 (Fill tube) from stock"

Arrived on site for dishwasher door dinged. Replaced door panel. Verified operation. Call complete

Arrived on site for washer not spinning out properly. Customer says the problem is actually the control. It doesnt respond or will act crazy. Unable to duplicate. No errors on Diagnsotics. All components pass test. No parts. Advised customer on settings. Advised to take video of what panel does if it messes up.

"Arrived on site for deli drawer issues. Found left side of deli drawer sticking open when allowing soft closure on slides to pull drawer closed,replaced right side slide adjusted left side tested drawer operation customer happy with results. Used w10615641"

"Arrived on site for no cool. Removed both covers found no traces of dye,removed compressor cover found dye on loc ring from manufacture,removed loc ring,added sleeve brazed in new sleeve,replaced drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good frost forming back to suction line,uploaded pictures. Used wpw10143759"

"Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the lower harness and ran the unit through an auto test. I found the unit working in operating as designed until the unit was trying to lock the lid. I found the latch attempting to log, but unable to. I replaced the latch assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11670519 and W11643701."

"Arrived on site. Replaced both brackets,tested door operation door closing as designed. Replaced defective icemaker,ran harvest test passed,ran fill test passed. Used w11557001,w11241268,w11241580"

Arrived on site for dishwasher not draining. Customer says it stops the cycle mid cycle and leaves water inside. Diagnsotics shows no errors. Unit working as designed. Possible took to long to close door after pushing start.. call complete. No parts.

Arrived on site to follow up on washer that needed tin installed. I was able to lubricate the gearcase shaft and properly seat the basket. Installed a new tub ring as well. Calibrated and ran unit. Found no further vibrations or problems. Unit working as designed. Parts used - W11550886.

Arrived on site for unit not dispensing ice. On arrival found (based on customer explanation) that ice had gotten caught in auger teeth and jammed up a few Times. Found auger motor and dispenser working as designed. Customer stated unit had intermittently been making a weird noise and I went over possible locations with customer to keep an eye on in case noise returns. Unit works as designed and no parts installed. Call complete

"Arrived on site to replace previously diagnosed control and heater harness, replaced and tested, unit is now running as designed, advised customer to monitor, if issue returns then call us back no leaks detected job complete installed W11595219, W11566892"

"Arrived on site to test unit for damage, tested unit found bottom bulging out with 1/8 gaps on both sides, handles on both doors a bent, called and tech line to document, unit was submitted for review SR#7739980275, at this time job complete"

"Arrived on site to test unit for tripping breaker, do to ongoing issues with breaker tripping do to heating elements, replaced bake and broil, removed ground and heated oven to 500 for 30 minutes, connected ground and turned on broil, advised customer to keep unit at 500 for 2 hours, called tech line to document, if breaker still trips after this then the breaker will need to be replaced at this time job complete installed W11182108, W10855503"

On arrival verified complaint of unit glass broken. Visual inspection shows a crack in the glass in front left corner. Crack is thermal in nature and not caused by physical impact. Ordering cooktop glass. Unit is black in color. W11223301 office to reschedule when part available.; ordrng 1 W11223301 (Cooktop. Black)

"WTW5010LW0 Arrived on site for unit not washing. Upon arrival, customer mentioned the unit will start to sense and soon after go straight to done. Proceeded to check error codes and found F5E1 lid switch failure, F5E3 lid will not lock or unlock, F7E6 motor circuit open, F7E7 motor unable to reach target RPM and F7E1 tachometer error. Previous door lock errors were not cleared after part replacement. Proceeded to check capacitor and found reading 38 MdF. Proceeded to replace W11395618 capacitor. Before entering diagnostics, cleared all error codes. Diagnostics passed with no issues. Customer had few items of laundry and proceeded to test on Normal cycle. Unit cycled correctly and is functioning as designed. No water leaks detected at this time."

JJW3430LM00 RG: Arrived on site for an oven tripping breaker . Further inspection found breaker was tripped flipped back on and pre heated oven to 500 degrees . Did not lift ground wire off the connection .Oven did make 500 degrees and did not flip breaker product works as its designed. Will return when lower vent Assy arrives.

"Arrived on site to test unit for lid not locking, tested unit found drain pump not engaging, inspected and found loose wire on drain pump, secured and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site replaced previously diagnosed compressor, evap, access valve, drier, external drain pump, water slide, water tube, dispenser, control, pump harness, circulating pump, reservoir drain pump, grid cutter and bin thermistor. Had to sand and clean evap plate due to welds pultruding and will prevent ice sheet from properly sliding off. Vacuumed system and held pressures for 20mins. Charged to specs with 6.2oz of r134a. Found no signs of leaks. Unit is now working as designed. Job complete."

"Arrived on site to test unit for noise, tested unit for noise coming from under unit, inspected and found cover fell off causing the noise, secured and tested unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed motor, replaced and tested, unit is now running as designed, advised customer to monitor, if issue persists then he will call us back, job complete installed W11658672"

"Arrived on site to replace previously diagnosed parts. Replaced pump and motor assembly (W11416362), OWI sensor (W11410464), lower spray arm (W11545334), middle spray arm (W11545334), and feed tube (W11744286. During repair noticed retainer clip for the top spray arm is not securing the arm properly. Will also need to order the top spray arm and clip. All other components are properly engaging, water after running diagnostic cycle is ideally clear. Advised customer to continue running cleaning cycles to remove all the buildup. Ordering parts, rescheduled for 09/26.; ordrng 1 W11590538 (Retainer clip) and 1 W11573766 (Upper spray arm)"

"Arrived on site to inspect unit for leaking. Upon closer inspection found unit leaking and not draining. Replaced drain, tested unit, unit no longer leaked and but stopped draining. Will need to order not faulty drain and correlating parts. Rescheduled for 9/25; ordrng 1 W11677714 (Control) and 1 W11611440 (Pump) and 1 W11226502 (Switch)"

"Arrived on site to test unit for broken racks. Upon arrival customer presented issue, middle rack adjusters have broken off and third rack wheels have been broken off. Replaced adjusters (WPW10546503), middle rack is now functioning as designed. Will need to order parts for the third rack. Ordering parts, rescheduled for 09/26.; ordrng 1 W11027154 (Third rack) and 1 W10913628 (L rail assembly) and 1 W10914507 (R rail assembly)"

"Arrived on site to test unit for F8E0 low fan speed error code. Upon arrival customer stated unit will not start cycle and that error code keeps showing up. Tried to activate bake cycle, error code appeared and cycle did not start. Removed unit from cavity and found upper cooling fan is faulty. Replaced cooling fan (W11598119) and tested unit, bake cycle is now engaging and heating properly, error code is not appearing. When lower cooling fan engaged you could hear a ticking noise from the mechanics of it. Will also need to order lower cooling fan to eliminate noise and restore proper function. Ordering part, rescheduled for 09/27 AM.; ordrng 1 W11598119 (Blower)"

"Arrived on site to replace previously diagnosed part. Replaced control (W11201290) and tested unit, unit is now draining properly and all components are engaging. Unit is now running as designed, no leaks detected, job complete."

Address is 12489 research blvd unit 1042 Arrived on site for range flashing error code . Unit is not plugged in . Checked harness and block all checked normal. Sensor checked normal. Replaced control W11696067 .Unable to test unit . . Job complete

"Arrived on site to test unit for error codes. Upon arrival customer stated her unit is working but there has been some error codes that has shown up intermittently. Entered diagnostics and found F9E1 product not draining and F10E2 vent wax motor electrical problem error codes stored. Ran a diagnostic cycle, when vent fan engaged it made a whirring sound. All other components are properly engaging. Replaced vent (W11649995) and tested, unit is now running as designed. Customer also had concerns about her dishes being cloudy since they moved in. Customer has a soft water system. Advised customer to run hot water at the sink faucet, once water gets hot then start the cycle. Also advised customer on the importance of using rinse aid, the correct amount of soap, and running cleaning cycles. No leaks detected, job complete."

"Arrived on site to test unit for no operation. Upon arrival customer stated unit started to work again. Initially when it stopped working he removed the UI panel and water leaked out of the compartment. Customer keeps the house at 69? causing condensation buildup when warm moist air enters the cabin through the venting. The condensation is interfering with the UI electronics and causing the panel to go dark and renders the unit unusable. Removed panel and found condensation buildup throughout. Replaced console (W11378949) as precautionary. Ran a vent test and found the venting restricted. Advised customer to contact his builder and have him inspect the venting. If vent is clogged advised to hire a professional vent cleaner to get it clear. Also advised to close AC vent right above the unit to bring the temperature of the room higher to try and minimize the temperature difference. Unit is now running as designed, job complete."

"Arrived on site to test unit for noise. Inspected the compressor compartment, removed evaporator cover, found no noises or vibrations. Placed unit back into the cavity, heard a slight vibration only at one certain point, bottoms right side. Removed unit compartment cover and found one side of the compressor is not padded out and it may be causing the cardboard sheet to vibrate against the frame. Used pads (W11113654) to make sure no contact is being made with the frame, installed unit back to its place and could not create a vibration noise any longer. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for not making ice ,no lights , door open door icon staying on . Unplugged deli control harness. Lights came back on but weak and flashing . Ui control is semi lit and missing some LEDs on display . Ordering ui ,deli control,deli door harness .return set 9/27; ordrng 1 W11387384 (Ui control) and 1 WPW10624574 (Power control)"

"Arrived on site to inspect unit for unit dispensing hot water instead of cold. Upon arrival customer stated unit wasnt running a cycle at all. F8e1, f0e9 found control feeding incorrect water at incorrect time. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11627413"

"Arrived onsite to inspect cooktop coming on by itself . Upon further inspection, I found that the dual element switch is shorting causing the element to come on. The switch is faulting and will need to be replaced. I advised the customer to keep the unit unplugged when not in use for safely reasons. I called the safety line and they informed me that the cost of the repair would fall on the customer SR7739916373. The customer chose not to repair the unit. Diagnosis complete."

Arrived on site to inspect ice maker producing too much ice and noisy operation. I found that the bin thermistor was out of spec allowing the unit to overproduce ice. I replaced the bin thermistor and ran a test cycle in consumer mode. I did not observed any unusual or loud noises and could not recreate the loud noise that the customer observed. WPW10511923. No water leaks observed during service.

"Arrived on site for cooktop knobs feeling loose. Upon further inspection, I found that the left front and right front valves were cracked causing the valve stems to be loose. I replaced the manifold and now the unit is operating as designed. No gas leaks observed during service. W10682073"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer had the unit performing a cycle and I found water pooling on the floor at the bottom of the door on the right side. When I opened the door, I found the door gasket, in the upper right corner, was bowed inward telling me its not sealing properly as it should pop outward when the door is opened. I found the left top corner popped out as it should be. I removed the gasket and attempted to adjust the gasket and it continued to fail. I removed and replaced the door gasket and retested unit and it is operating as designed (photos). No water leaks observed at the end of service, job completed. W11483553"

"Arrived on site to inspect washer not starting a cycle and continuously draining. Upon further inspection, I attempted to start a cycle however I was not able to start a cycle. I verified that that drain pump and harness are good. I found that the control is malfunctioning and will need to be replaced. Office to schedule return appointment. No water leaks observed during service. ; O-emld tckt"

"Arrived on site to inspect oven not heating properly. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test bake at 350 degrees and used a thermocouple to measure the temperature. The unit reached preheat temp in 8 minutes at 380. I continued to monitor the cycles amps the unit continue to maintain an accurate temperatures range. Unit is operating as designed. No parts installed."

"Arrived on site to test unit for not washing clothes. Upon arrival spoke to the customer, house is a AIR-BNB rental and one of the renters told her that the washer would not start a load and would not wash clothes. M/S did not match the one on the ticket, updated M/S, shows unit is still in warranty. Started a normal eco cycle, unit filled with water and proceeded to start agitating properly. Ran a full diagnostic cycle, unit filled, agitated, drained and spun. All components are properly engaging. No stored error codes. Contacted customer and informed her, initial complaint might have been user error. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to diagnose dryer making awful rumbling sound when in use. Tested unit and confirmed very loud noise. Disassembled unit and found a massive lint buildup, which had worked into almost all rollers. The rear right roller had separated the wheel from the bearing and was causing the noise. Used repair kit 4392067 to replace all rollers and the tensioner. Tested unit after vacuuming unit thoroughly and verified noise is gone. Unit working as designed. Repair completed."

Arrived on site for dishwasher now working. No response when buttons are pushed. Found no power coming into to junction. Fond power switch under sink off. Powered on and tested. Found control lock button unresponsive. All other components pass test. Replaced control. Button not works. No leaks. Call complete. W11613566

"Arrived on site for dryer not starting. On arrival confirmed failure. Found 243vac(L1-L2), and 121vac(L1-n, L2-n). And 0vac(n-g). Found motor windings within specs but found console broken as well as ui contorl button stuck from failed console. Found when dryer was able to be started it would say done 5 seconds after start on all cycles. Ordering W11561663 console, w11627521 ui control, w11591402 ACU and will need to bring back 279827 motor and WP694089 wheel just in case and rescheduled customer for 09/30/24; ordrng 1 W11561663 (Console) and 1 W11627521 (Ui control) and 1 w11591402 (Acu) and 1 WP694089 (Wheel)"

Arrived on site to install previously diagnosed parts. I replaced the great and texted the unit. The unit begin to work and operate as designed. Call complete. W10689386 and W10689385 (2).

"Arrived on site for refrigerator light not working and left side refrigerator door switch is broken, confirmed broken switch and bad refrigerator light module. Replaced module and switch. Verified operation. Cleaned condenser coil. Call complete. W11527432, W11396033"

Arrived on site to test unit for oven not igniting. Test unit and found igniter getting correct AMPS at 2.7. Found gas valve not releasing gas. Checked valve and found valve was off not allowing gas flow to the bake burner. Turned valve on test unit and unit pre heated to 350? job complete NO PARTS USED.

"WFW560CHW4 Arrived on site for unit saying locked on display. Upon arrival, unit was in the locked position. Unlocked unit and re tested. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for cooling issue. Per customer unit completely stopped cooling and started cooling again after a week,at time of visit unit cooling correctly,possibly relay sticking and not powering back on after defrost cycle,replaced main control,powered unit on compressor and fans powered on. Used w11562260"

"JFFCC72EHL04 Arrived to inspect cooling issues. Similarly to prior service on the machine, FC 13 RC 38, and the machine had obviously just completed a defrost and was back into cooling mode. On this trip, the back wall of the cabinetry had already elevated to the upper teens over 100F and was climbing. The air divider that had been replaced and customer fit to the machine prior, was doing its job, but I found the heated system air was swirling around within the cabinet area above the machine and allowing the heated air to be drawn back down into the intake. Per notation, I too photos of the mounting of the machine and contacted the MFG tech assist. Mfg Tech Aaron, file# 7739751475. Updating file on external airflow issues affecting internal temperatures. Will also follow up with QC group on this issue. The machine will not work within this installation due to machine design. No leaks observed during service."

Arrived on site to test unit gas leak. Test unit and found left rear burner releasing gas even when valve is on the off position. Test unit and found broken valve. Will order new valve W11620109 rescheduled for Friday. ; ordrng 1 W11620109 (LR Valve)

"WTW4855HW3 Arrived on site for unit not washing. Upon arrival, superintendent stated unit has already been fixed couple weeks ago and agreed to cancel service order"

"Arrived onsite for complaint of microwave button not popping popcorn in their preferred popcorn bag product. Advised customer that the popcorn button has sensor presets that are not compatible with every popcorn prepackaged product, advised using prescribed time of heating on the popcorn packaging. Tested popcorn function and found heating and operating as designed."

Unit 448. Arrived on site for a control panel not responding and missing segments in the LED display. On arrival inspected unit and found display not responding as well as keypad. Replaced UI console. Tested and unit is now functioning properly. Job complete. Used w11325580

"On arrival verified complaint if burning smell. Inspected terminal block, main control and heater. All wiring connections are good. Found light lint has burned at heater but there was little to no lint in the unit. Heater is free and clear of debris. Ran unit and smelled nothing abnormal. Unit is working as designed. Job complete no parts installed."

"Arrived on site for a dryer that has no power. Inspected unit and work area. I confirmed the customer complaints and getting access to the terminal block. I found 88 bolts from line 1 to neutral, 150 V from line 2 to neutral, and 250 V from line 1 to line 2. I checked the voltage at the plug and found proper voltage and polarity indicating a bad power cord. I double checked voltage twice to ensure that I was getting proper readings and did confirm a discrepancy between the plug and the terminal block. I did advise the customer that they will need a new power cord. I could not touch the unit due to improper voltage. Call complete. No parts were installed."

"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. The customer advised that when she first bought it, the unit would lock the lady soon as she started the cycle but that it is not doing that now. I tested the unit and found the unit go into the sensing portion of the cycle. I found it to spin one time, lock the lid, and then continue forward with the cycle. I ran the unit through an auto test and the unit ran as designed. I did advise the customer that that is normal operation on this washer and tested multiple cycles at least seven times. I ran the unit through diagnostics and did not find any stored error codes. The customer attempted to run a cycle and we found the unit working and operating as designed. I did advise the customer that I could not see anything wrong with the washer itself and that the way that it is starting is how it generally will run each and every cycle. The unit is working and operating as designed. Call complete. No parts were installed"

"Arrived on site to install previously diagnosed and ordered part. Due to the main control touching the venthood metal and grounding out, I removed and replaced the main control and tested. Unit is operating as designed. Job completed. No one available to sign for receipt/vacant new build. W11293971"

"On arrival verified complaint of unit not spinning water out. Ran error codes and found F5E3 door lock error. Ran diag and door lock would not always function, all other functions would work but couldnt always make spin work due to lock. ordering door latch W11565030 and reschedule for 9/30; ordrng 1 W11565030 (Latch)"

"Arrived on site for no cool. Compressor not running,ran diagnostic compressor unable to power on ordering a new compressor will also order an evaporator in case needed. ; ordrng 1 W11557425 (Compressor) and 1 Wpw10143759 (Drier) and 1 R600 (R600) and 1 W11598433 (Evaporator) and 1 W11506635 (Access valve)"

"WFG320M0MS Attempted arrival. The model/sn info sent from the warranty company did not match the machine and may have been from a prior machine that had been replaced. I advised the customer and they will re-submit for service, with the updated information. We will need to have the same parts on this call, on the new SO. No gas leaks detected."

"Arrived on site for no ice. Ran diagnostic frost forming on evaporator plate,ran a normal cycle found under evaporator plate cold but not freezing found no air flow from condenser fan,removed cover found tubing extremely hot and no air flow. Powered unit off cooled down tubing,found obstruction around fan blade preventing fan blade to rotate,adjusted housing ran condenser fan passed. Ran a normal cycle ice formed let unit continue a full cycle ice slab dropped down from plate to grid cutter and started another cycle good air flow from fan motor,uploaded pictures. No parts used.m"

WDF331PAHS1 Arrived to inspect water issue. I found the circulation pump failed and I removed and replaced the pump and motor assembly. The machine regained all functions and operated as designed. No leaks observed during service.

On arrival verified complaint of over freezing. Per previous disgnteplace main control. Advised customer temp will regulate in 24-48 hours. Frozen food will take time to defrost but fresh food should no longer freeze after temp readjusts. Job complete collect balance from CX on file

"WTW4816FW3 Arrived on site for unit not starting. Upon arrival, enter diagnostics and found no errors. Continued to run diagnostics and ran fine but a hissing/scratching noise present during agitate and spin. Disassembled cam assy and found no issues with the part and sensing ring. Capacitor is reading 46 MDF, calling for 45. Inspected tub and found few scratches on the outer basket and inner tub (picture attached). Suspecting something metal found its way in between basket and tub and started rubbing and drained out. Inspected inside outer tub and found no signs of debris. Installed all parts back together to re test and the issue still occurs. Ordering W11454741 gearcase. No water leaks present at this time. Customer agreed to reschedule Sept 25th. ; ordrng 1 W11454741 (Gearcase)"

On arrival verified complaint of unit not making ice. Ran harvest check and the ice maker failed to finish the harvest. Replaced the ice maker and it did the same thing. Further inspection shows the harness in the lower hinge is broken. Ordering Fc door W11561286. Office to reschedule installed w10873791 ice maker.; ordrng 1 W11561286 (Fc door)

"On arrival verified complaint of noise caused by physical damaged. Per previous diag replaced the left side panel, base, and door panel. Unit is now fully functional job complete installed w11215531, w11490883 front, and w11233548 side panel"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

"WED4850HW0 Arrived on site for handle issue. Upon arrival, found handle faulty (picture attached). Proceeded to replace W10861225 handle. Tested unit and now unit is functioning as designed."