"Washer will need Rebuild it was dropped and tub is broken, took pictures. 2 hours needed, not 2 technicians.; ordrng 1 W10681513 (Tub) and 2 8193716 (Legs)s and 1 WP8269145 (Mounting bracket) and 1 W10899563 (Wash motor)"

Arrived onsite for unit leaking water. Looked at the unit and did find that the bottom of the freezer had a layer of ice. Cleared the ice. Found that the tube for the water to the ice maker needed to be re aligned with the ice maker and fill tube. The ice Maker called for water and water did not leak from the ice maker. No leaks at this time. Job complete

"Arrived on site and found washer is unplugged, after reconnecting to power drain is running and control will not reset. Replaced control and ran a calibration cycle and washer is now operating properly, no water leaks detected at time of service, job complete"

"Arrived on site for cooktop FR burner not igniting, inspected unit, tested all burners, FR burner was clog up with food particles on the Orifice, cleared orifice and tested, unit working as designed, explained to CX of problem and how to prevent it again, no gas leaks detected during service."

Arrived on site to install new glass for cooktop. Found new glass top did not come with bezels. Ordering bezels and return date set for 3/28.; ordrng 5 W10853046 (Bezel)s

Arrived on site to replace light and bezel. Replaced parts test unit and found no power to the unit. Found outlet getting 123.4V and board getting 123.4v but not responding. Will need new board spoke with Shana part is non repairable ; ordrng 1 Partresearch (Part research)

"Arrived on site for complaints of frost in freezer. Found small air gap in FC door gasket. Found small amount of frost build up in freezer, close to the front by the door. Used heat gun and some silicone to remold and reseal. If issue continues we will need a new FC door gasket. No water leaks detected, job complete."

"Arrived onsite for unit not powering on. Tested the unit and panel would not turn on. Unit had the correct voltage. Upon further inspection, found that the wire for the control panel was not sitting in control correctly to get power. Pushed the connector down. Unit started working, unit heating with no issues. No issues at this time. Job complete"

"Arrived on site to diagnose refrigerator that was not cooling in FC. Examined unit and found no cool in FC, and back wall completely iced over. Steamed out ice to be able to access the bimetal and heater. Tested heated circuit and found heater circuit good, bimetal good. Replaced main control since heater circuit is good. Unit should now defrost as designed. Customer advised to defrost Unit 48 hours to remove remaining ice buildup in FC. Call complete."

Arrived onsite for unit not operating and found unit fuse had blown. Inspected temp and found cycling within range and unobstructed 3 foot outside wall duct which is ideal. Replaced fuse. Advised customer on findings and repair. All checks good.

"Arrived on site for customer complaint of unit not working, found no error codes, customer said Lowes is coming to exchange unit."

"Arrived on site to level unit, leveled unit with shims, due to very uneven floors unit was leveled to achieve the best results, if customer pulls unit out , it will have to be leveled again, at this time the customer is satisfied with results, job complete"

"Arrived on site for customer complaint of unit leaking when not in use, found leak coming from water valve, I replaced valve, unit tested good."

"Arrived on site to test unit for squeaking noise, tested unit could not replicate noise, put unit into drain spin cycle, no noise present, customer stated that it only does it once in a while, after hearing recorded sound, that same sound was present on previous jobs with same issue, its coming from control a triac on the ACU. Per Technical Service Pointer #: W11520474, ordering control board to fix issue, office to reschedule Customers number 830-275-2279; ordrng 1 W11170317 (Control)"

"Arrived on site to test unit for no heat, tested unit found cooktop heating but no heat in oven, removed back pan and found shorted L1 to element replaced terminal block from truck stock, used butt splice on shorted wire, tested unit to 350 , it is now running as designed, job complete"

Arrived on site to install previously diagnosed parts. I installed the new start device and cap. I found the device still overloading and the compressor shutting down after a few seconds. I then measured amp draw and found the compressor spiking to 9 amps and then dropping after a few seconds. I gained access to the evap and found the suction side at the chassis slightly pinched off. I called techline and spoke to Austin and received SR# 7733223961. Andrew recommended to still order and install a SS. I sent Andrew the pictures to Andrew. I am ordering all SS components. Office to reschedule with SS tech and a 2 hour call. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 LOKRING) and 1 W11504431 (7/5NRMS00 LOKRING) and 1 W11506619 (8NKMS00) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 LOKRINGKit (LOKRING Kit) and 1 R600 (R600) and 1 W11546692 (Evap) and 1 W11504448 (5/1.8 NR AL 00 LOKRING) and 1 W11506620 (8NKAL00 LOKRING)

Arrived onsite for unit leaking water.upon arrival ran unit on diagnostics and found drain issues. Found drain filter blocked with lots of debris. Cleared the debris. Found water leaking from dispenser. Found clogged due to some hardening of detergents. Ran quick cycle and found water leak from underneath bellow. Found a hole in the bellow. Replaced the bellow and test the unit. No leaks are detected. Unit is operating as designed.

"Arrived on site to replace previously diagnosed main control board, replaced control board tested ice maker ice maker called for water but did not receive any, disconnected water line going from valve to filter activated test 58 but valve would not open just made a buzzing noise, valve receiving proper voltage, will need inlet water valve to get ice maker to work again, Office to get authorization and reschedule; ordrng 1 WR02X13684 (Filter manifold) and 1 WR57X27527 (Inlet water valve)"

"Arrived on site to test unit for, no lights, tested unit found shorted under microwave light socket, replaced part, light still doesnt work, need control board to fix issue, ordering control board,office to reschedule ; ordrng 1 W11342846 (Control board)"

Arrived on site for dryer door not closing . Found door catch had broken . Replaced catch . Door is properly closing and staying closed . No lint build up at time of service. Job complete

"Arrived on site. Found some mold on tubing and housing,ran diagnostics pump not sending power to valve due to defective water sensor. Replaced pump assembly and cleaned all tubing and accessible parts.

"Arrived on site for complaints of loud screeching noise. Found missing bolt on cam, causing the gears to slip and bind up. Installed new cam and secured the bolt. Tested unit and it ran through all tests with no issues. Unit is agitating and spinning properly. No water leaks detected, job complete."

Arrived on site for dishwasher not functioning correctly. Upon arrival found no errors in diagnostics but unit would randomly switch between settings on its own at random. Acu and UI control sent with damaged in packaging. Was able to reschedule customer for March 28 of 2022 in order to complete repairs with new UI and ACU; ordrng 1 WD21X24900 (Control) and 1 WD21X23463 (Ui)

"Arrived on site for a dryer making a loud noise and not heating. I tested the unit and found a loud rumble and the tub skipping around when spinning. I found the bearings on the unit bad. I then checked voltage at the wall and terminal block and found both good. I gained access to the element and thermostats. I found both thermostats good and the element bad. Upon further inspection I also found a visibly burnt and split harness. I also found significant lint build up and the unit will need a lint cleaning. In order to repair the unit it would need a harness, bearings, and element.

Arrived onsite for dishwasher leaking. Upon arrival inspected and tested unit. Customer stated water was dripping from corners. Tested unit and found excessive suds in tub. Cleared suds. Ran additional test and could not duplicate the issue. Explained to customer proper loading and detergent use. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for continuing issues dispensing water. Upon arrival found FCtemp set to -5 and RC set to 34 degreesFound the recently installed tank reservoir has failed and need to re order. Ordering tank reservoir office to reschedule.; ordrng 1 WR17X11440 (Tank resovoir)

"Arrived on site to inspect unit for a gas smell and off temps. Upon inspection found the units igniter working normally and gas valve working normally. Tested to 350 and checked real temps, unit was at 355 and tested good. Instructed customer on use. Updated safety Sr # 7733165638. Complete"

"Arrived on site to replace sump, gasket and cap for leak, after replacing, unit tested good."

"Arrived on site fridge leaking. Upon arrival information I started forming around air vent but nothing was clogging drain line, evaporator, fan air flow or door seals. after further inspection I found the liner to both rc and fc fully separated in multiple areas causing major gaps in gasket as well as overall frame. Will need to call techline to document issue further. ; ordrng 1 Cnote (Need to call techline)"

Arrived onsite for the unit not having power. Checked the bottom of the plug box of the dishwasher and found that all Che good. Found that the breaker was not in the on position to give power to the unit. Turned the power on. No issues at this time. Job complete

"Arrived on site to inspect oven door not staying open. Upon further inspection, I tested the oven door and opened it up to 90 degrees and when I let go of the door, it began to close on its own. I disassembled the door and found the glass pack missing a pane of glass. I found the part screened for today was the incorrect part. I am ordering the glass pack and office to schedule return service due to the availability of the part. ; ordrng 1 W11455086 (Glass pane)"

Arrived on site to diagnose washer with broken latch. On arrival found the strike has broken off. Replaced strike. Retested and found unit is working as designed. Call complete.

"Arrived on site to inspect range making noise in oven, set oven to preheat, waited for temperature to reach preheat, CX had a video of nosies, I informed CX that the noises they are describing is the igniter and gas coming on when temperatures are dropping to keep temperature up. No gas leaks detected during service."

"Arrived on site for dead dishwasher. No response from UI. Outlet and wire nuts on power cord are normal. Took door off and found a bad control

Arrived onsite and found dishwasher not draining. Determined cause was plug in disposal had not been removed. Removed plug. Unit is now operating as designed.

Arrived on site to replace previously ordered parts for refrigerator. Replaced damper and tested unit. Found all is functioning properly at this time.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and tested. The unit would not heat the broil element and further testing revealed the broil element was only receiving one leg of VAC and did not receive L2. I tested the bake element and it was the same. The oddity was the bake element would heat, but very slowly (expected) and no heat at all in the broil element (not expected). I suspect the issue is with the prior replaced wiring harness and it will require replacement again. Office to order harness and contact the CX to arrange return service. Advised CX to refrain from attempting to use bake and broil functions. CX prefers Thursday or Friday scheduling please.; ordrng 1 W11458883 (Main harness)"

Arrived on site to test unit for door falling. Test unit and found pads missing making door fall. Replaced pads test unit and unit test good job complete.

"Arrived on site to diagnose washer that is making abnormal noise when running. Ran unit and when it gets to higher speed it starts to whine a bit. Checked under unit and found the slider ring was separating. Replaced slider and ran unit. Found noise was still present. Only other source of noise is gearcase. Attempted to remove the washplate to remove gearcase. Bolt for washplate almost sheared coming off. Could not remove washplate, shaft sleeve is rusted / fused onto the shaft, and washplate was starting to Crack on removal. Unit is outside of warranty. Customer will replace unit since it now needs a tub, basket, gearcase and washplate.

"Arrived on site for a range that is not heating either element. Inspected unit and work area. Checked voltage at the terminal block and found proper voltage coming to the unit. Ran the unit through diagnostics and did not find any stored error codes. Tested the unit on manual testing mode and tested both bake and broil elements. Found only 125 V going to each element. Checked both elements and thermal fuse on the unit and found them all good. Found no voltage coming from the control. Replaced in the main control and tested the unit. The unit began to work and operate as designed.

"Arrived on site to test unit for not cooling, customer stated that the unit is cooling now but it would stop cooling ever 1-2 months and they would defrost the unit completely, then it would start working, the freezer was completely stocked with food, customer needs to empty freezer before our next visit, ordering, control box, evap fan, evap thermistor and unpper thermistor, office to reschedule ; ordrng 1 W11496873 (Control box) and 1 W11499658 (Motor evap) and 1 WPW10383615 (Evap Thermistor) and 1 WPW10384183 (Top thermistor)"

Arrived onsite to replace the control. Replaced part. Panel was making noise once again. No issues at this time. Job complete

Arrived on site for a refrigerator thats freezing items in their left-hand side crisp ben drawer and is not always dispensing cubed ice. Inspect the unit and work area. Found the refrigerator temperature at 39?F. I did find several items inside the refrigerator pushed against the back wall causing items to freeze. Advise the customer over airflow restriction and tested the damper control. Found the damper control opening and closing as designed. The customer advised that their ice seems to dispense erratically for cubed ice. I checked the ice container and found normal size cubes in the ice container. Removed all the ice and found some of the ice clumping on the bottom. I removed the clumps and tested the unit. The unit was dispensing cubed ice as designed. I asked the customer about ice usage and they advised that they do not use a lot of ice. Went over user care about ice clumping and advised them to empty their ice container once every two weeks if they are not consistently using the ice. The unit is working as designed. Call complete.

"Arrived on site to inspect unit for not heating dishes correctly. Upon inspection found the unit was working normally and heated correctly, instructed customer on proper use. Complete"

Arrived on site for complaints of water leaking. Found sheet of ice on freezer liner at bottom. Found drain iced over. Cleared out all ice build up. Inspected drain tube and found some debris clogging the line. Flushed it out and unit is now draining properly. No other issues at this time.

"Arrived on site to inspect unit for not draining completely and allowing unit to be opened before its done draining, upon inspection found the units pressure switch is not working normally. Tried to find part and couldnt find a valid part number, ordering parts research. Mod and serial couldnt be found normally. Ordering research. Office to reschedule ; ordrng 1 Pressureswitch (Pressure switch) and 1 Research (Research)"

"Arrived on site and set washer into a diagnostics cycle and ran all functions and didnt see any issues. Ran test 51 and 52 and both passed. Found a lot of suds in washer, sent picture to KB/service management. Recommended a machine cleaner like washer magic to remove soap buildup and discussed correct detergent usage with customer.

Arrived on site to test unit for latch not working not allowing the oven to heat. Found bad latch ordering new latch ; ordrng 1 WB02K10140 (Latch)

"Arrived on site to inspect dishwasher element. Per service pointer #W11540964, I removed and replaced the heating element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived to inspect leak. I found the issue was the diverter assy seal had failed and the unit was leaking through the diverter motor and onto the floor. The wiring had moderate signs of corrosion on the diverter connector, but is serviceable. No leaks of the water supply observed during service. ; ordrng 1 WPW10671942 (Sump assy)"

Arrived on site for a refrigerator with lights out. I found the top left back light and the FC light out. I replaced both. The unit is now working as designed. Call complete.

"Arrived on site for complaints of not completing the cycle. Ran factory diagnostics and found the unit passed all tests. Ran drain and spin as well and unit passed. Tested for capacitance and found the capacitor good. Spoke with customer about over loading and proper soap use. Advised customer to monitor. If issue continues we will need a new motor and capacitor and control. No water leaks detected, job complete."

"Arrived onsite for ice machine making thin ice. Upon arrival inspected and tested unit. Ran diagnostics and found all components functioning, however the water fill was weak. Inspected home supply valve and could not adjust. Notified customer and will need to seek plumber to correct turn valve. If supply is on and water flow is still low recommended replacing internal valve W10881366. Customer will address the plumbing issue and if problem is still present will contact office. Also adjusted ice thickness to thick, per customers wishes.

"Arrived on site and found bake element has failed, homeowner also experiencing right front element not regulating temperature quoted for repair.; ordrng 1 W10857622 (Infinite switch) and 1 W10779716 (Bake element)"

Arrived on site for dryer not heating and taking too long to dry clothes. Upon arrival confirm the complaint and I further testing found a stable 240 V connection going through the outlet to the terminal block after further inspection I found it all heating hardware was functioning within specs. I didnt found that timer was intermittently sending power to motor and other components. After replacing the timer I ran a test on the dryer and found temps fluctuating indicating a clog in the venting in the home and instructed the customer on getting a dryer vent cleaning done in order to ensure the trier can forvent any further parts wear and tear

Arrived on site replaced valve and filter housing . Customer supplied new filter . Filter is staying in place. Bled air out of lines and activated filter. No water leaks detected at time of service. Job complete .

"Arrived on site to test unit for no drain, customer stated that unit does drain but every couple of washes the cloth comes out soaking wet after cycle completes, tested unit found no error codes, ran full diagnostics cycle, all components tested good, will order pressure switch and ACU, advised customer to monitor all washes to see if it occurs again, currently I could not replicate it, office to reschedule ; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (ACU)"

Arrived on site to test unit for unit making loud noise. Found unit making noise from drain motor. Replaced drain motor test unit and unit test good job complete.

Arrived on site to diagnose range with sparking and burning smell. On arrival customer told me the front left element had sparked at made a burning smell. Checked elements and found burned up terminal block for that element. Replaced FL element and receptacle block. Tested unit ans verified all is working as designed. Call complete.

Arrived on site for a dishwasher with a special project to replace a heater. Inspected unit and work area. Confirmed the customers complaint and replaced the heater. Ran the unit through an auto test and the unit ran has designed with no leaks present during operation. Call complete.

"Arrived to inspect error during use. I found the CX had a video showing a F8E4 during the middle of the night. During my inspection, I discovered the float was not installed correctly and tilted. Vibration would cause it to engage the flood state and show the error code. I corrected the float position and verified correct and full engagement and tested within service test mode several times. I could not recreate the issue. Operational test good, no leaks observed during service."

"Arrived on site to diagnose an ice machine that is not producing ice properly. Found ice bin full and unit not running, but did notice a mixture of thin and normal ice size. Unit is on RO water source, and I advised due to low pressure and recharge rates RO filter can and will cause production problems in ice machines. No repairs done today and no leaks were found at time of service."

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete. Also found disposal backing up when unit is draining. Advised customer that can cause unit not to drain correctly due to the back pressure is creating. Drain unit a few times and unit drain correctly when disposal is not backing up. Job complete.

Arrived on site to test unit for not keeping time and not canceling. Found unit. Or connected to Wi-Fi advised customer unit need to be connected to Wi-Fi for software update. Showed customer the service pointer from whirlpool. Left Wi-Fi support team phone number with customer. Job complete.

"Arrived on site for water leaking. Removed compressor cover found gap between drain extension and liner cabinet,added sealer to gaps."

Arrived on site to diagnose washer that doesn't appear to be dispensing soap. Advised customer on how to determine concentration of soap and adjust the setting. Adjusted to soap concentration. Once adjusted ran unit with lid off. Showed customer the dispenser was pumping soap through the lines. Unit working as designed. Call complete.

"Arrived on site for a dishwasher that was not draining. Upon arrival the customer stated that the unit first started leaking and got an error code indicating the float tray was full. They also found the unit never got hot, and then after running two cycles the unit stopped draining. On arrival the tub was also full of water and I tried to run a manual drain, but I could not hear it energize. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain, F8E4 for overfill, F7E1 for no heat, and FAE2 vent wax motor error. I then ran a test cycle and found it aggressively leaking from the back. I stopped the cycle and gained access to the back of the unit. I found a large dent on the top left hand side that broke the seal on the tub. This was allowing water to leak out. I also found that the UI was caved in and needing replacement. I found the drain pump getting voltage but not running properly. This indicates a faulty drain pump. I found the vent not turning on when starting the test cycle indicating a bad vent. I also found the heater with the bad bushings and per the SP it will need to be replaced. Upon further inspection I also found damage and rust on the outer door. In order to repair the unit we would need to replace the tub, the outer door, the sump and motor, drain pump, heater, vent wax motor, and console. All pictures of damage are in SD. The customer had called the company they purchased the unit from while on site, and found that they can just return the unit. Due to this no further repair is needed. Call complete."

"Arrived onsite to diagnose a washer with click or clunk sound. Was able to identify and isolate the clunk sound of the cam engaging during transition to spin. Customer says that is the right sound but it can get louder throughout the cycle. No error codes, no gearcase leak, no squealing and no wear on or around the cam. Called and spoke to techline. Sr#7733228300 advised that if the noise is truly abnormally loud it must not be the cam, but possibly the gearcase. Customer will record the sound and call back. A determination either of normal operation or about the problem and repair procedure will be made after a recording is submitted. All operating as designed in diagnostics while onsite. ; O-emld tckt"

"Arrived on site for customer complaint of error code and shorted keypad, I found error code in diagnostic mode of stuck/shorted ordering console, part is in warranty

"Arrived on site. Diagnosed defective fresh food thermistor and found defective ice bin,defrosted evaporator replaced evaporator cover that includes thermistors,replaced ice bin."

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.

"Arrived onsite for refrigerator temperature discrepancies. Upon arrival customer stated unit is having intermittent temperature swings. Had a digital thermometer that kept extended readings on internal temperature. Ran test on components and all were functioning. Checked temps and were in line. No food thawing in freezer and no food freezing in fridge. Could not duplicate any issues, all systems are functioning properly. Recommended a hard reset. Customer will monitor. Job complete"

Arrived on site to replace previously ordered parts for microwave. Replaced t-table motor and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is making unusual noise. Found at some point fc door was not shut completely causing condensation to freeze around evap fan. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

"Arrived on site to install previously diagnosed parts, replace sump and motor, did a diagnostics test after parts replaced, unit working as designed, no water leaks detected during service, job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the display missing digits and the pump making a squealing noise, I was to replace the pump and display control; however, I found that the display control is not the part needed. I found the control panel is needed and its not available. I advised the customer of my findings and they will shop for a new unit. No water leaks observed during service, job completed."

Arrived onsite for door will not close. Upon arrival found door open. The outer part of bellow slipping out of position and is stopping the door from closing. Inspected the bellow and bellow is in good condition and just needs drain holes clean. Need to order outer bellow retainer spring. Office to reschedule. ; ordrng 1 W11266654 (Retainer spring)

"Arrived on site. Diagnosed a defective bin thermistor,replaced defective bin thermistor.

"Arrived on site for a defective fan motor,replaced fresh food fan motor,powered unit on fan working as designed

"Arrived on site for no ice. Ran diagnostics icemaker passed ran fill test no water valve energized removed upper connection diagnosed a frozen fill tube,ordering fill tube. ; ordrng 1 W11596134 (Fill tube)"

"Arrived on site. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for water leaking. Found water leaking from water line,installed a new line and union tested water dispenser no leaks. ; used 1 WR02X11330 (Union) from stock"

"Arrived on site diagnosed fresh food section not defrosting correctly removed cover found no issues with thermistor,ran diagnostics thermistors passed,fan and damper passed defrost set to basic will need to contact tech support. ; ordrng 1 Willneedtocontacttechsupport (Will need to contact tech support)"

"Arrived on site. Diagnosed unit not running through a defrost cycle unit will need main control,thermistor and ui. Unit will need to be defrosted 24hrs before return visit. Complex doesnt open till 9; ordrng 1 W11518204 (Control)"

Arrived onsite and found unit operating with slow water. Determined slow water due to valve failure. Replaced the valve to repair. Also found filter will need to be replaced. Advised customer on repair and findings. All else checks good. Unit is now operating as designed.

Arrived onsite for dryer leaking and found that the vent is clogged causing unit to not dry and moisture to build up in the vent and drip back out of it. Advised customer that vent cleaning would be needed to restore proper function. All else checks good.

"Arrived onsite for static leak in oven. Used detector to determine nature of issue and was unable to detect a leak. Advised customer that replacing the valve would correct any issue with a static leak into the oven, but that a carbon monoxide detector could be purchased to determine if there is a static leak posing a danger. Customer not interested in a replacement valve before testing with carbon monoxide detector. Filed a quote for a valve in event of request for return service."

Arrived onsite for freezing produce in hydrator drawer and found unit top shelf stuffed with wall of repurposed tree nut containers with no air gaps causing poor air circulation and cooler temperatures during cooling cycle. Advised customer on proper storage to promote airflow. Unit is otherwise operating as designed. Advised customer on findings.

Arrived onsite and found clicking sound during agitation. Removed coins from under agitator and still noisy. Found cam cracked and wobbling. Replaced cam assembly. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found cabinet rattle. Dampened with packing foam. The unit is now operating without rattling. All checks good. Unit is now operating as designed. No charge due to call back.

Arrived onsite and replaced the manifold to repair. Customer provided their own new knobs. Advised customer on repair. All checks good. Unit is now operating normally.

"Arrived onsite and tested oven for not heating properly. Determined slight adjustment to calibration could improve temp accuracy, however all base functions are operating as designed without issues. Advised customer on findings. All checks good.

Arrived onsite for special project heater replacement and found unit brass fittings had already degraded and caused leak. Continued with repair and replaced heater with updated part. Re installed unit and tested. All is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for complaints of no cool. Customer performed natural defrost for 2 days, then plugged back in the day prior to appointment. Found the evaporator partially iced up. Took picture. In test mode, found damper and heater working well. Evaporator fan working well. Spoke to SW. Will need UI, control, cavity thermistor for FC, defrost thermistor to complete repair. Spoke to Selina in Claims to confirm the PnL. Office to reschedule.; ordrng 1 WPW10384183 (RC thermistor) and 1 W11518204 (UI) and 1 W11545823 (Harness)"

"Arrived on site for complaints of unit tripping breaker again. Customer has had outlet and breaker changed out by an electrician. Customer stated he loaded the dryer up took it to his neighbors house. While there he ran it several times, for at least 45 minutes and it never had any issues. It never tripped the breaker. Found that when starting, it will trip the breaker for me after onLy a few minutes of running. Repeated this a few times, and it tripped every time. Called techline #7733217787. Advised customer to have the electrician come back, as there is something incorrect with the house that is causing the issue. Job complete."

"Arrived on site for complaints of water leaking from filter. Found filter housing intact, but filter not seated correctly. Found filter damaged. Used customers old filter and installed it. Turned water on ad found no leaks. Water dispenser working properly. Customer stated she has more filters on order, so declined paying for another one. Showed customer the correct way to install the filter. job complete."

"Arrived on site for safety call. Found melted wires and burnt control board and burnt plastic. Took pictures. Customer states that there was a large amount of smoke that caused him to cough for days afterward. Called safety team and reported findings. SR7733174518. No PnL due to the age of the u it, as per Safety Team. Provided file number to customer. Advised customer to contact whirlpool safety team. Job complete."

"Arrived on site for complaints of no ice. Ran tests and found everything passed. Noticed water pressure very low. Took out filter and water pressure improved, but still low. Ran normal cycle and after the flush, reservoir took 1:15 to fully fill. Spoke to PR. Good water pressure will take about 45 seconds to fill. Will need filter head and valve. Customer providing new filter. Office to reschedule.; ordrng 1 W11266112 (Filter housing)"

"Arrived on site for complaints of buttons not responding. Found proper voltage at the wall, junction box, and control. Inspected for loose wires and found none. Installed new control board and found no change. Inspected further and found the button. Tree is actually missing. Will need new part to complete, office to reschedule.; ordrng 1 W10854044 (Button tree)"

"Arrived on site for complaints of stove elements not working correctly. Found all elements performing the same. Turn on high and element would energize and then cycle up and down. Advised customer this is normal operating procedure. Called techline to document SR#7733212492 Techline confirmed this is normal operating procedure for the cooktop elements. Directed customer to page 7 of the owners manual where it is explained in detail. No issues at this time, job complete."