Service History 315 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76502

Jonathan M

Job Details: 09/22/2023

"Arrived on site for a refrigerator that still has a defrost issue. Inspected unit and work area. The customer advised that the unit frosted up within about 2 to 3 weeks after the last technician was out and they had to remove everything from the fridge and freezers because they were spoiling. the customer had the unit fully defrosted prior to arrival. I checked resistance through the heater from the freezer Molex and found the heater registering 91.5 ohms of resistance went ahead and replace the defroster Mr. and checked resistance values from the control in the back. Found the RC, FC, and defrost thermistors registering about 2.8 kg ohms of resistance. I checked the defrost heater resistance from the control and registered 91.5 ohms of resistance, indicating good wiring through the unit went ahead and also replaced the control due to ongoing issues. Plug the unit in in the unit is now working zone. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WDT730HAMZ0

Near Killeen, TX 76542

Tyler

Job Details: 09/22/2023

"Arrived on site for dishwasher making a loud noise at random hen used but not consistent on every cycle run. Upon arrival found no error codes. Ran diagnostics cycle twice but couldnt replicate sound, found unit working as designed with no leaks. Instructed customer to record noise if it reoccurs, call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Andice, TX 78628

Gerry C

Job Details: 09/22/2023

"KRFC704FPS04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the ice maker and verified operation. The RH RC door gasket was badly torn at the top and the bottom overlapping flap was completely missing. Office to order gasket. No leaks observed during service. ; ordrng 1 W10917313 (RC Gasket, GY)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near New Braunfels, TX 78130

Andrew

Job Details: 09/22/2023

Arrived on site and replaced all door gaskets. Formed with heat gun and advised customer to leave doors closed for a minimum of 1hr to allow gasket to cool in current form. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, TX 78155

Andrew

Job Details: 09/22/2023

Arrived on site to test unit for no ice production. Found water line on rear of unit pinched and ice maker fill tube frozen. I pinched line and cleared full tube of restriction. Unit now working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Temple, TX 76504

Jonathan M

Job Details: 09/22/2023

"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. Found the unit was sitting at a recreation center where they wash towels for members. I spoke with claims and was advised that this is considered a commercial environment and that Whirlpool will not cover the repair due to it being in a residential setting. Did advise the customer that in order to get coverage for any appliance inside of a commercial environment, they would need a commercial-grade appliances. The customer is aware and will find alternative solutions. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, TX 78722

Kimo

Job Details: 09/22/2023

Arrived onsite for a range that has a scratch in the console. Upon arrival I found that there was a scratch. I replaced the console and tested the unit and found the unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Luling, TX 78648

Andrey

Job Details: 09/22/2023

"Arrived on site to test unit for grinding noise, tested unit found water not filling, inspected float switch and found the switch not activating because lever has fallen off, installed properly and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Manor, TX 78653

Matthew

Job Details: 09/22/2023

"Arrived onsite for microwave fan not turning off. Upon arrival customer had unit unplugged. Says fan would stay on. Powered unit and tested. All is functioning as designed. Found that customer was cooking when this happened. Notified customer that the fan will stay on even if the selection is off if the temperature is elevated. Do not unplug the microwave, it is trying to keep temperature cool. Fan will turn off when temperature is cooled. Unit is functioning properly. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Canyon Lake, TX 78132

Andrew

Job Details: 09/22/2023

Arrived on site and replaced previously diagnosed doors. Found LH deli door was actually another FC door. Needing LH deli drawer. Formed gaskets with heat gun and unit sealing as designed. Office to reschedule. ; ordrng 1 W10815669 (LH pantry door)

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Georgetown, TX 78633

David Z

Job Details: 09/22/2023

"Arrived on site to diagnose range with orange flame in rear left burner. On arrival customer said it had now affected several burners for several days, then stopped and everything is back to normal. I showed them how to clean out the orifices. The neighborhood is still heavily under construction and the gas supply is being tapped constantly which will cause supply issues, and has been seen in other houses in the area. All working as designed at this time. Repair completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Kempner, TX 76539

Tyler

Job Details: 09/22/2023

Arrived on site for range needing previously diagnosed fan blade and nut. Upon arrival reconfirmed issue and installed parts. Found noise gone and unit working as designed. Call complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Briarcliff, TX 78669

Scott

Job Details: 09/22/2023

Arrived on site for dryer not heating . Found high limit thermostat and thermal fuse had failed . Replaced high limit and fuse . Unit is now operating properly. Recommended to give exterior venting a cleaning . Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Uhland, TX 78640

Leonardo

Job Details: 09/22/2023

"Arrived on site to test unit for left front burner not igniting and smelling gas. Test unit and found and igniter, replaced burner head with igniter test unit and unit test good no gas smell job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Manor, TX 78653

Matthew

Job Details: 09/22/2023

Arrived onsite for unit making noise while in use. Disassembled and found debris hitting motor. Removed and tested. Unit is now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD706MPS00

Near Austin, TX 78750

Paul

Job Details: 09/22/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts and also check why the unit is not dispensing the ice. The customer stated after they set the temp in the FC to -8 degrees it made ice just fine but its not dispensing the ice. I replaced the defective FC thermistor. I found the ice chute packed with crushed ice and a few cubes. I tested the ice door and found it working properly and sealing properly. I tested the motor and found it and the auger working as designed. I removed all of the ice from the chute and all works as designed. I found the refrigerator set on crushed ice. I advised the customer on using the crushed ice setting. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Del Valle, TX 78617

Matthew

Job Details: 09/22/2023

Arrived onsite for unit making noise during agitation. Upon arrival inspected unit. Ran test and confirmed noise. Removed agitator and found failed. Replace and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78744

Joe Z

Job Details: 09/22/2023

Arrived on site for not spinning. Upon arrival ran Dianas got error code F7-E6 motor circuit open. Ran automatic test and all components operate correctly. Contacted JC for assistance and test motor resistance at control and is good. Replaced control and no change. Now getting error code F7-E1 tachometer missing. Replaced actuator and test unit. Unit is operating as designed. No leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Lockhart, TX 78644

Andrey

Job Details: 09/22/2023

"Arrived on site to test unit for not cooling in RC tested unit found RC evaporator frozen over, last repair was mis diagnosed, defrosted and found cracked defrost thermistor on evaporator, replaced evap fan harness with thermistors, control and UI to fix defrost issue, found that the damper is extremely rusted and split, if cooling is effected again then will need to replace damper, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Temple, TX 76501

Jonathan M

Job Details: 09/22/2023

"Arrived on site for a washing machine that wont drain. Inspected unit and work area. Confirm the customers complaint and found water still stuck inside of the drum. When attempting to turn off the washer, the unit popped up with an F9 E1 (long drain) error code. Found the unit was not even attempting to drain. Gained access to the drain pump and found one of the wires broken going to the drain pump. Checked resistance across the drain pump and found registering 20.6 ohms of resistance, indicating that the drain pump was good. Ordering the lower harness and will return with the control just in case. Rescheduled the customer to 9/27.; ordrng 1 W11568984 (Lower harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Santa Clara, TX 78124

Andrew

Job Details: 09/22/2023

Arrived on site to test unit for not filling. Customer stated 2 other men the contractor sent out stated dishwasher is not working. Found water was off. Turned water on and completed diagnostic cycle with no issues. No leaks detected. Unit is currently working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Temple, TX 76502

Jonathan M

Job Details: 09/22/2023

"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. The customer advised that on almost every load, the unit is bouncing around and is literally causing the machine to walk. I checked the suspension and found the suspension bouncing like a basketball, indicating the suspension was bad. Ordering the suspension but Im going to bring a couple extra items just in case. Rescheduled the customer to 9/27.; ordrng 1 W11130362 (Suspension) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11611297 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Burnet, TX 78611

Maurice R

Job Details: 09/21/2023

Arrived onsite for Icemaker not properly working. On inspection the icemaker is only dumping ice every 6 to 8 hours the customer said that the ice in the tray is frozen in a 1 hour but it takes 5 to 6 hours to dump it unless he use the test button on the bottom of the icemaker. The FC was 0? the rc was 35? I installed a new icemaker and ordering the control board for the unit.; ordrng 1 W11558182 (Control board)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/21/2023

Arrived onsite for MW with no power. On inspection found that there was power to the unit put the display was not on. Ordering a ui and a controller board. When tech goes back verify the voltage. This will be the secondary control board. ; ordrng 1 W11598165 (Ui) and 1 W11325784 (Control board)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Cedar Park, TX 78613

Gerry C

Job Details: 09/21/2023

"KUIX535HPS01 Arrived to inspect leak. I found the drain connector had worked loose at the external pump and after correcting, the leaking issue was resolved. Testing revealed the circulation pump/water level sensor was not allowing the reservoir to fill properly and will require replacement. No leaks observed after correction.; ordrng 1 W11542868 (Recirc pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for broken handle, tested unit found RC handle broken, replaced and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Georgetown, TX 78626

Lou

Job Details: 09/21/2023

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit with the door open and the door switch closed and I found the heating element illuminating in the back left corner vent area and the unit getting hot. Using my vent test kit, I tested the airflow in the unit and the first two tests failed (photos). I removed the vent tube at the back of the unit and retested and the unit passed. I advised the customer they would need to contact the apartment complex maintenance and have the vents checked/cleaned. No lint observed within the unit and no repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78701

Wesley

Job Details: 09/21/2023

Arrived onsite and tested unit with overflow error. Cleared error code and reset panel. Unit is now operating as designed. Discussed findings with maintenance. All checks good.

We serviced a

WHIRLPOOL RANGE

Model AER6303MMS0

Near Georgetown, TX 78626

David Z

Job Details: 09/21/2023

Arrived on site to diagnose range with F3E0 code present. Tested temp sensor and found good reading at sensor and control. Replaced control since it was reading no temp. Retested and verified proper function. Repair completed.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Belton, TX 76513

Tyler

Job Details: 09/21/2023

Arrived on site for dryer needing previously diagnosed mounting kit. Upon arrival reconfirmed failure and installed part. Found dryer working as designed. Call complete

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS0

Near Georgetown, TX 78628

David Z

Job Details: 09/21/2023

Arrived on site to diagnose vent hood not running the fan. Tested unit and found if it's powered on the motor just hums. Checked wiring and found the brown motor wire to the capacitor was unplugged. Plugged that in and verified proper operation. Repair completed.

We serviced a

JENN-AIR WINE COOLER

Model JUWFL242HL01

Near Austin, TX 78704

Wesley

Job Details: 09/21/2023

Arrived onsite and installed door due to cosmetic issue and determined new door had similar and even more buckling and blemishes from shipping stress. On the corners. ; ordrng 1 W11631031 (Door stainles)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Georgetown, TX 78633

Lou

Job Details: 09/21/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator not going into defrost properly, I removed and replaced the UI, hv control and fan scroll (cracked) and repositioned the RC evap thermistor to the suction line. Tested the unit and it is operating as designed. Per MS, no charges for any of todays visit. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Austin, TX 78748

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for not spinning properly, tested unit found striped hub and loose belt, replaced hub, cam and belt from job 391099, tested unit unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78754

Joe Z

Job Details: 09/21/2023

Arrived on site for unit not draining. Upon arrival inspected unit and found connection to drain pump has failed. Replaced harness W11643701. Test unit and is operating as designed . Job complete

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near New Braunfels, TX 78130

Leonardo

Job Details: 09/21/2023

Arrived on site to test unit for burners not igniting right away and large oven not heating correctly. Test unit and found burner working correctly at this time. Turned oven on and found bad sensor. Will need to reschedule due to unit being hot. Will need new sensor. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS30C6EYB03

Near Georgetown, TX 78626

Lou

Job Details: 09/21/2023

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and it is operating as designed. Also found the unit is making ice. Customer advised that the unit stopped dispensing water and then stopped making ice. I advised the customer that the issue couldve been the reservoir freezing or the water line inside the door freezing. I advised to adjust the temps in both compartments if it continued after today. Also recommended taking a steamer and heating up the reservoir but not use a hair dryer or heat gun as it will damage the liner. No water leaks observed during service, job completed."

We serviced a

JENN-AIR VENT HOOD

Model n/a

Near Andice, TX 78628

Maurice R

Job Details: 09/21/2023

Arrived onsite for vent hood broken parts. On inspection found that 1 of the filters has a dent in it. There is some trim piece that are broke will try and order them. Ordering the filter W10169961A ; ordrng 1 W10169961A (Filter)

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/21/2023

Arrived onsite for oven not reaching temperature. On interior the unit was about 10? to low. Calibrated the oven up 15?

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Matthew

Job Details: 09/21/2023

Arrived onsite for oven cavity light out. Upon arrival inspected unit. Found bulb failure. Set to return the 27th.; ordrng 1 W10888179 (Bulb) and 1 W11126814 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS01

Near Waco, TX 76712

Jonathan M

Job Details: 09/21/2023

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit will seemingly using a lot of water and was not making ice. Ran the unit through diagnostics and found all tests passed. I ran through when I was making cycle and found the recirculation pump over filling the reservoir with water, causing water to fill up in the ice bin did find the unit did make a full slab of ice and harvest. Went ahead and replaced the recirculation pump with the fill level sensor and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

AMANA DISHWASHER

Model ADB1400AMW0

Near Austin, TX 78704

Wesley

Job Details: 09/21/2023

Arrived onsite and installed OWI. Unit is in storage and was not tested.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near San Marcos, TX 78666

Leonardo

Job Details: 09/21/2023

Arrived on site to test unit for error code. Reset board test unit and unit test good job complete. Unit heated to 350 job complete.

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Briarcliff, TX 78669

Paul

Job Details: 09/21/2023

Arrived onsite for a microwave that the door opens on while in use. The unit falls under Technical Service Pointer #: W11646951 and will need a door latch kit installed. Ordering W11685626 door latch kit. Office to RS.; ordrng 1 W11685626 (Latch-door kit)

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Spicewood, TX 78669

Paul

Job Details: 09/21/2023

Arrived onsite for a dryer to replace the damage front and top pieces. We replaced both and after replacing them we saw a dent on the left side of the top. I took a photo. Ordering WPW10460919 top. Office to RS.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near New Braunfels, TX 78132

Andrew

Job Details: 09/21/2023

Arrived on site to test unit for loud banging sounds. Found cam cover fell off causing noise. Not sure hot it came loose but reinstalled and was able to get screws nice and tight. Raised unit by lowering leveling legs. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78752

Matthew

Job Details: 09/21/2023

Arrived onsite for frost buildup in freezer compartment. Unit was thawed out. Disassembled and inspected found insulation debris blocking drain pan. Cleared debris. Ran diagnostics and thermistors pass. Heater is energizing. Appears clogged drain caused backup and ice buildup. Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Canyon Lake, TX 78130

Andrew

Job Details: 09/21/2023

Arrived on site to test unit for FC drawer issues. Installed drawer properly and door gasket now sealing properly. No leaks detected. Advised customer on loading to prevent air flow blockage. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Austin, TX 78702

Matthew

Job Details: 09/21/2023

Arrived onsite for unit not draining properly. Upon arrival inspected and found failed drain pump. Replace pump. Tested and unit is functioning properly. No leaks present at this time.Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elgin, TX 78621

Joe Z

Job Details: 09/21/2023

Arrived on site for loud grinding sound. Upon arriving. Ran diagnostics and got error code F7-E1 tachometer missing. Raised unit for inspection of lower components. Found actuator has failed causing cam to be out of place and cause grinding. Need to replace actuator and cam. Replaced actuator W11481722 and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Belton, TX 76513

Tyler

Job Details: 09/21/2023

Arrived on site for refrigerator that was beeping and ui was resetting as if power loss had occurred when doors were opened. Upon arrival customer was able to provide video of ui failure and it mimicked ui power loss. Inspected door switchs but found no shorts or failures. Found correct polarity and stable 120 v from outlet with no drops. Replaced ui and hv control. Unit is working as designed call complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 09/21/2023

Arrived on site to test unit for orange flames. Test unit and found orange flames on all the burner. Changed valve test unit and unit still a little orange. Found customer had dehumidifier on in another room. Advised customer that will turn the flames orange job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Leonardo

Job Details: 09/21/2023

Arrived in site to test unit for error code for internal board malfunction. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78729

Kimo

Job Details: 09/21/2023

"Arrived onsite for a refrigerator that is forming ice under the crisper drawers. Up arrived I found ice under the crisper drawers. I removed the ice and checked the drain tube and found the it is sagging letting air into the unit which can cause this issue I also found the that right side door gasket has a hole in it. I am ordering the gasket, drain tube/extension and adhesive. And having the office reschedule return ; ordrng 1 W10917313 (GASKET-DOR) and 1 W11661572 (EXTENSION) and 2 W10841140 (ADHESIVE)s"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Briarcliff, TX 78669

Paul

Job Details: 09/21/2023

Arrived onsite for a dishwasher and while I was there the customer stated the cooktop flames were to high. I advised to call Whirlpool. I found the unit is on LP and the burner valves were never adjusted for LP. Returning with a LP conversion kit. Ordering W10853432 SPUD-ORFCE. Office to RS.; ordrng 1 W10853432 (SPUD-ORFCE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manor, TX 78653

Matthew

Job Details: 09/21/2023

Arrived onsite for unit not dispensing ice. Disassembled and found failed motor. Replaced motor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78744

Scott

Job Details: 09/21/2023

Arrived on site for dishwasher leaking . Found tub full of water and not draining . Found plug still in disposal. Removed plug and unit is draining now . Ran diagnostics and unit is working properly. No water leaks detected at this time . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78744

Scott

Job Details: 09/21/2023

Arrived on site for washer not getting water .found valve working but wash motor has failed . Got wash motor and heater error codes . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Georgetown, TX 78633

David Z

Job Details: 09/21/2023

Arrived on site to diagnose refrigerator with Uninstaller shelf. Customer needed assistance installing the lower drawer shelf since it was removed to investigate the reservoir tubes behind it. Advised on proper process for installing shelves and general usage. Repair completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Manor, TX 78653

Matthew

Job Details: 09/21/2023

Arrived onsite for hood light not functioning. Upon arrival inspected unit. Found control failed not sending voltage to housing. Replaced control . Tested and unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Dripping Springs, TX 78620

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for freezing food in left RC drawer, tested unit found damper is working properly, customer has RC set to 36 and only opens RC couple times a day, Stated to customer that recommended temp for RC is 38 but since RC is hardly opened, setting it between 39 and 41 is recommended, customer will monitor and will raise temperature to 41 if found necessary, at this time unit is running as designed, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 09/21/2023

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker and tested, checked and filled with water but not the desired amount, advised customer to replace filter and if ice production is not satisfactory to call us back, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78130

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for grinding noise, tested unit found gear case shaft has dropped causing cam not to disengage properly grinding teeth on cam pulley, replaced gear case, cam and shift actuator and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near New Braunfels, TX 78130

Leonardo

Job Details: 09/21/2023

Arrived on site to test unit for door to hard to open. Unistall unit and found insulation stuck on left hinge making door difficult to open. Removed insulation from hinge test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, TX 78626

Lou

Job Details: 09/21/2023

"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that is showing an error code and wont heat. I placed the unit in diagnostics showing error code F3E0-bad sensor. I pulled the unit out and tested the sensor and harness and found both good. Following the tech sheet for the error code, I removed and replaced the sensor and tested the unit and it is operating as designed. No gas leaks detected during service, job completed."

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Spicewood, TX 78669

Paul

Job Details: 09/21/2023

Arrived onsite for a washer that is not dispensing detergent. I checked the washer for stored error codes and found none. I ran the diagnostics cycle and tested voltage at the molex for the detergent pump and had 120VAC and found detergent entering the machine. I showed the customer the suds in the machine. The customer had the detergent concentration set on 6 and it should have been on 2 for the detergent they are using. I set the hardness selection to hard for their water. I ran a normal cycle and found the pump running when it called for detergent. I explained to the customer that it is going to sense the load weight and pump the detergent accordingly by what the washer senses. I explained that they should not see suds like I showed him during the diagnostics test and only see a few bubbles. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Uhland, TX 78640

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for long dry times, tested unit found no air movement when lint screen removed, went outside and found vent completely clogged, advised customer not to run unit until the screen and vent has been cleaned, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Pflugerville, TX 78660

Kimo

Job Details: 09/21/2023

Arrived onsite to install a ice maker. Upon arrived I installed the new ice maker and tested the unit and found the unit operating as designed.no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78730

Paul

Job Details: 09/21/2023

Arrived onsite for a dishwasher that hasnt heated since the element and pump were replaced. I found the right side element wire had come disconnected. I tightened the spade connector and connected it to the element. I tested the dishwasher and found it heating and working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78744

Scott

Job Details: 09/21/2023

Arrived on site for microwave not starting . Readjusted interlocks . Ran test heat of water . Heating to wp specs. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFW02

Near Austin, TX 78748

Scott

Job Details: 09/21/2023

"Arrived on site ,replaced door and badge . No other issues found . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near New Braunfels, TX 78130

Leonardo

Job Details: 09/21/2023

Arrived on site to test unit for unit smoking and turned power off. Test unit and found transformer wires that connect to the magnetron melted and burned out. Called safety and they asked if there was more and I advised safety I didnt know because I couldnt test the unit till we replaced magnetron capacitor and diode and transformer. They will call customer and talked to them about the next step job complete. #7737325722

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78717

Gerry C

Job Details: 09/21/2023

SV on arrival found FC door not sealing. Removed gasket and found liner insulation was mismanufactured in FC door. Attempted to replace seal. Found would not correct issue due to defective door. FC door required for repair. LW10648583. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW10648583 (Fc door)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Scott

Job Details: 09/21/2023

Arrived on site for no heat dryer . Found unit dropping one leg of power . Flipped breakers. Rechecked and getting both legs . Ran dryer and unit is heating . Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Manor, TX 78653

Matthew

Job Details: 09/21/2023

Drives onsite to replace faulty control. Replaced control and tested. Tested at 350 degrees and unit is heating properly. Cycled at average of 355. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78628

Lou

Job Details: 09/21/2023

"Arrived on site to inspect oven microwave combo unit with microwave not starting when pressing the start button. Upon further inspection, I found when pressing start, the display will show Start? as the door is not closing properly. When I press on the left side of the door and press start, the unit operates as designed. I am ordering the hinges and inner door panel and scheduled return service for 09/28/23. Unit is still operable at this time.; ordrng 2 W11598178 (Hinges)s and 1 W11684570 (Inner door panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Burnet, TX 78611

Maurice R

Job Details: 09/21/2023

Arrived onsite for dishwasher with error F8E4 overflow switch activated. On inspection found water in the overflow tray. Cleared the water and r@n the unit 3 times in diagnostics mode looking for a leak. No leak detected during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Waco, TX 76712

Jonathan M

Job Details: 09/21/2023

"Arrived on site for an ice machine that is not even making any ice at this point. Inspected unit and work area. The customer advised that after the last technician installed the recirculation pump, he never stayed to make sure that it actually harvested ice. She advised that it never actually dropped ice and Was just running for 24 hours without dropping any ice. I ran the unit through an icemaking cycle and found the evaporator plate would not even get the water cold. Checked underneath and found frost buildup on the refrigerant line going to the evaporator plate for the evaporator plate lukewarm indicating a leak of refrigerant. I am ordering a compressor, dryer, access, valve, and evaporator for repair. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service due to multiple sealed system parts needing to be replaced.; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Drier) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R134A (R134A)"

We serviced a

JENN-AIR RANGE

Model JJW2430LL00

Near Spicewood, TX 78669

Paul

Job Details: 09/21/2023

Arrived onsite for a oven to replace the left piece of trim. I replaced the trim but the piece that was damaged on the original piece of trim was missing on the new piece and it leaves a gap showing. I checked the part number on the box and it is the correct part number for this model. I took multiple photos. I explained to the superintendent what was happening and that we would need to research the part to know what we would need to do next and that someone would be in contact with him when we have an answer. Either the trim was manufactured wrong and we need to order another left trim or they changed the design and we would need to order the right side trim to match the left side. Ordering parts research/left side trim. Office to RS.; ordrng 1 Partsresearch (Left side trim)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Georgetown, TX 78626

David Z

Job Details: 09/21/2023

Arrived on site to diagnose washer not starting cycles. Tested unit and confirmed it doesn't go past rhe safely lock and unlock. Tested and found drain pump unresponsive. Checked harness and found the harness was broken off at the drain pump due to using an improper dolly. I was able to successfully repair the damaged wiring and added an extension. Verified proper operation. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78724

Joe Z

Job Details: 09/21/2023

"Arrived on site for not cooling. Upon arrival, unit is cooling but compressor operates the draws 5.40 amps then clicks off every couple of minutes. Need to replace compressor. Ordering compressor, Uv drier, access valve, nitrogen, r600 kit, and 2 hours weigh time. Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hourweigh (2 hour weigh)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Killeen, TX 76542

Tyler

Job Details: 09/21/2023

"Arrived on site for washer needing previously diagnosed suspension, gearcase, slider, rotor, and valve. Reconf8rmed failure and installed parts. Retested unit and found no leaks and washer working as designed. Call complete"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Fort Cavazos, TX 76544

Tyler

Job Details: 09/21/2023

"Arrived on site for dryer making a loud screeching noise. Upon arrival confirmed failure and found bearings had failed. Used repair kit and replaced belt, rollers, Idler, and added sound pads. Found noise removed and u it now working as designed. Call complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Austin, TX 78727

Kimo

Job Details: 09/21/2023

"Arrived onsite for a DW that is not responding, actually the complete was that the unit is not washing the dishes. Upon inspection I ran the unit in diagnostic mode and found that the sump&motor did not kick on I am ordering the sump&motor and return with the control., I set return date for 09/28/23 tenet would like to be contacted at 9406423583. ; ordrng 1 W11613570 (PUMP&MOTOR)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Pflugerville, TX 78660

Kimo

Job Details: 09/21/2023

Arrived onsite to install properly ordered part. Upon arrival I installed the new cooktop and tested the unit and for the unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Mustang Ridge, TX 78610

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for not cooling, tested unit found compressor attempting to start makes a grinding sound and shuts off after ten seconds pulling 12 amps, replaced start device with no change, will need to replace compressor, dye drier and access valve, potential leak in pre cooler to be determined if needs to be replaced as well, ordering parts office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W11644054 (Pre cooler)"

We serviced a

WHIRLPOOL COOKTOP

Model WFG515S0ES1

Near Leander, TX 78641

Gerry C

Job Details: 09/21/2023

WFG515S0ES1 Arrived for parts deliver. I hand-delivered the parts to the customer. Office to charge CC on file. No access to unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Martindale, TX 78655

Andrey

Job Details: 09/21/2023

"Arrived on site to test unit for FC door not opening, tested unit found slides are not rolling properly, need excessive force to pull FC door open, need to replace left and right slides, ordered parts, office to get authorization, rescheduled for 9/28; ordrng 1 W11668671 (Left slide) and 1 W11668671 (Right slide)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Salado, TX 76571

Tyler

Job Details: 09/21/2023

"Arrived on site for refrigerator not allowing fc door to shut properly. Upon arrival confirmed failure. Found causing of door failure was slides and bracket bending and not allowing it to glide shut properly. Replaced glides and brackets, and adjusted feet to allow door to shut more evenly and properly. Found unit working as designed. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78744

Scott

Job Details: 09/21/2023

Arrived on site for no heat dryer . Found outlet is dropping a leg of power . Advices maintenance to check breaker and outlet . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model EV188NYWS01

Near Leander, TX 78641

Gerry C

Job Details: 09/21/2023

"EV188NYWS01 Arrived to inspect ice on floor of unit and water dripping. I found the drain tube had not been fully cleared on prior service and it had caused an ice mass to form in the drip pan area, resulting in overflow and eventual leaking. I flushed the line of debris and tested. Operational test good, no leaks observed during service. Warranty applied."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

Gerry C

Job Details: 09/21/2023

"KRMF706ESS05 Arrived to install previously diagnosed and ordered part. I verified the ice maker within MOhm range and removed and replaced. I tested and verified operation. The ice maker fill tube heater was incorrectly placed and the cause of the prior mentioned freezing. I corrected the heater placement and tested. I applied air-block to the fill tube entry point. Operational test good, no leaks observed during service."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/21/2023

"Arrived on site for dryer not turning on/heating correctly. Upon arrival confirmed failure and couldnt get ui to respond in normal operation. Was able to enter diagnostics and found F4E1, F4E3, & F4E4. Tested voltage from outlet and found stable/polarized 240 v with no load drops. Found control L2 relay switch broken and not allowing proper power distribution. Replaced control and tested unit. Found dryer heating as designed and fully operational. Call complete"

We serviced a

JENN-AIR OVEN

Model JMW3430LM02

Near Andice, TX 78628

Maurice R

Job Details: 09/21/2023

"Arrived onsite for broken heating element support. Installed new heating element support in the MW. Tested unit heated glass of water, unit operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near New Braunfels, TX 78130

Andrew

Job Details: 09/21/2023

Arrived on site and replaced previously diagnosed LH RC door gasket and formed with heat gun. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Lorena, TX 76655

Jonathan M

Job Details: 09/21/2023

"Arrived on site for a microwave that popped and now has no power. Inspected unit and work area. The customer advised that his mother was using his microwave for over an hour and a half making microwave potatoes. After his mother was done, the next time they used it, there was a big pop inside of the microwave, and they smelled smoke. Called the unit down from the wall and disassembled the unit. Could not find any grounded wiring or visibly failed parts. Found all connections were good. Checked the door switches and found all door switches, operational and functional. Found the fuse open indicating an issue with the door switch or high-voltage components. I called Whirlpool safety team and spoke to Kelley SR# 7737332355. She advised to proceed with repair. I went ahead and replaced the fuse, transformer, capacitor, diode, and Magnetron. I tested the unit several times and the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Manor, TX 78653

Matthew

Job Details: 09/21/2023

Arrived onsite for unit not heating. Upon arrival inspected unit. Found magnetron thermostat OL. Jumped line and tested. Unit is heating. Ordering thermostat. Set to return Wednesday the 27th.; ordrng 1 W10832024 (Mag-thermostat)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/21/2023

Arrived on site to replace previously diagnosed parts. Found it was a miscommunication in my part. Repair was completed on initial visit 9/13. Ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Temple, TX 76502

Tyler

Job Details: 09/21/2023

"Arrived on site for microwave. Couldnt reach customer prior to or at arrival by phone, doorbell, or knocking. Will need office to reschedule repairs with customer er once their availability is known."

We serviced a

LG WASHER

Model WT1501CW

Near Andice, TX 78628

Maurice R

Job Details: 09/21/2023

Arrived onsite for washer water not turning off. On inspection the hot water stayed on even after I unplugged the unit. I had to turn the hot water off. Replaced the valve and the unit now turns off during the wash cycle. No water leaks detected during service