Arrived onsite and determined cause of failure to be a factory coupling leak. Repaired leak joint with sleeve and replaced compressor and drier and added access port. Pulled vacuum and held. Charged with 56g of r600a. All systems set up to operate properly. Compressor operational. Fans are running. Advised customer to observe unit for proper cool before loading unit. All checks good.

Arrived onsite for a dryer that stopped drying again. I found the thermal limit tripped again. I explained to the customer that the only other choice was to install a thermostat kit to replace the resettable thermal limit. I installed the thermostat kit and tested the dryer on multiple functions with high heat and it works as designed. Call complete.

"Arrived onsite for refrigerator freezing items in fresh food compartment. Upon arrival inspected unit and found items frozen. Tested previous thermistor and was not recording temperature correctly. Replaced thermistor. Adjusted set temps in both compartments to ideal, #4. Cu will monitor. Job complete"

"Arrived on site. Found damaged fresh food door gaskets,removed defective gaskets installed new fresh food door gaskets,remolded gaskets,checked door seals good.

"Arrived onsite for range smelling like gas when not in use. Upon arrival inspected unit. Spoke to customer and found that unit had been used prior to smelling gas. Cooktop suspected of leaking. Spoke to customer and found as of this morning the gas supply was on. The unit had been used and was now idle for several hours. On arrival there was no indication of a leak, no gas smell. Tested burners with liquid leak detector and electronic detector and found no signs of leaking. Notified customer that no leaks has been found. Customer will monitor. Called safety team for documentation SR#7736111058."

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making clunking noises on agitation. Ran test cycles and found noises coming from the shaft. Removed agitator and stator plate and found the teeth in okay condition. I recommended to replace basket, rotor, agitator and hub. Customer has decided to just replace unit.

"WED5620HW1 Arrived to inspect noise. I found the blower assembly could be heard making and initial inspection appeared to be due to debris within the blower wheel. After removing the debris, the sound changed to more of a high speed scraping. I found the right blower housing screw was not tightened from the factory and attempted to remove the blower wheel to access the screw. The blower wheel was seized in position and in leu of chiseling it off, I removed the housing and motor mounts, which allowed enough room to get a wrench into the housing and tighten the screw without blower disassembly. Upon reassembly of the unit, the dryer operated as designed and had the expected sound from this chassis. Operational test good."

Arrived on site to install parts previously ordered. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed. used 1 WP2198677 ( Fitting) from stock

"JMC2430IL03 Arrived to inspect error code. I entered service test mode and there were no stored errors and the error listed in the service request does not exist for this model. I continued testing and all functions were correct, the microwave heated as designed and the convection oven portion heated to temperature and then cycled. No errors were generated and checking upon testing completion showed no stored errors as well. I contacted the tech line per service call instructions and advised of all findings. The MFG tech recommended no further repair at this time due to no stored errors and all functions present. File# 7736148539. Operational test good."

"Arrived on site for range, inspected unit and work area. Customers complaint was unit would stop heating and error code f10 would appear. Gained access to the control and found the control burn with bad relays. I replaced the parts and tested, unit is now operating as designed.

Arrived on site for frost in freezer. Upon arrival inspected unit and found frost on ice maker and a little frozen condensation on ceiling of FC. Ran diagnostics and all test and fan motors passed. Inspected all door gaskets and mullion and are good. Unit is operating correctly. Customer will ensue that doors are closed correctly and monitor unit. Job complete

"Arrived onsite for a refrigerator that is dispensing water very slowly and is also making small batches of ice. Upon inspection I found that the unit had an offbrand filter in it. I removed that filter and replaced it with a bypass and tested the unit and found that the water flow became normal agai

Arrived on site to replace basket due to separated balance ring. Replaced basket and calibrated unit. Verified proper function. Repair completed.

"Arrived onsite for a wall oven the is not keeping time and would not respond to touch, and at times will shut itself completely down, as though the power went out, and then turn itself back on, and sit in standby mode .

"Arrived on site to diagnose refrigerator that was making some noises. Customer said noise usually came from the RC section and made a sort of clicking sound. Tested damper and confirmed that this was the noise they were hearing, but sometimes it was louder. Advised this is the gears in the damper and it was a normal operating noise, and does not affect function. I also found the left pantry drawer was sitting crooked, and found the left bracket for the drawer was not attached to the front peg. Adjusted the bracket and corrected the orientation of the drawer. Repair completed."

"Arrived on site for wall oven, inspected unit and work area. Installed new broil element and cleaned all the sparks from the old element. While I was cleaning I found that the cavity in the upper oven had some melted dings into the metal. I called techline to report what other findings there was and spoke to Steve SR#7735922983 and said its cosmetic and wont impact the performance of the unit. After repairs I tested unit and found it operating as designed

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and traced noise down at the condenser coil rubbing against compartment. Added sound pads and permagum and found noise no longer present. Call complete

"Arrived on site for freezer not freezing correctly and loud noise. Found ice hitting fan blade,ran diagnostics heater not powering on due to a defective fuse in harness,defrosted evaporator replaced harness assembly. Repair covered by companys 1 year warranty. Found damaged right side gasket

"Arrived on site and found washer is in an animal hospital, first explained that this unit is not designed to operate in a commercial environment. Discussed loading practices that can minimize unbalance loads but ultimately dishwasher will not be able to handle the workload in a commercial environment. Washer cannot be modified to perform better, job complete"

"Arrived on site for unit not freezing. No,ice build on evaporator covers,no frost on bottom section of freezer evaporator,found traces of oil in fresh food drain,diagnosed a leak in the system. Unit will need a new compressor,evaporator,3 way valve and access valve.

"Arrived on site and found microwave is not showing any power. Inspected plug and found it is Loose At filter Board and barely plugged in. After resetting how are connection atfilter board power has returned and confirmed microwave is operating properly by heating a cup of water. Microwave is operating properly, job complete"

Arrived onsite for switch repair and was able to determine access to the switches. Replaced both switches which had integrity cracking responsible for intermittent function. Reassembled and tested. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for microwave making a loud noise during operation. Ran microwave with a cup of water several times and there is no excessive noise at this time. Sent a short video to KB/service management, microwave is safe to use and if customer hears noise again recommended that they take a video to assist diagnosis, job complete"

"Arrived onsite for range not heating. Upon arrival found that unit was tripping breaker. Tested unit and found during preheat, the unit would trip. Could not hear relays on control. Replaced control. Tested again, could hear relay but still tripping breaker. Ran test mode and isolated each component. Broil and bake ran with no issues individually. Ran temperature above target temp and then started a normal bake function. Bake cycled properly. Found that issue is only on preheat when both elements are running at the same time. Notified customer that unit is connected to GFCI breaker and will need to be checked, not carrying load.

"Arrived on site and inspected washer and found customer experienced an unbalanced load. Lifted up washer top and found tub in basket assembly is not centered. Raised front feet until tub and basket assembly is in the center of the washer cabinet showed customer how Tub and basket is suspended from each corner, discussed correct loading procedure to minimize unbalance loads and correct detergent usage. Washer is operating as intended, job complete"

"Arrived onsite for washer not draining. On inspection found that unit had a 0E error, drain pump not draining. On further inspection found that the pump impeller was disconnected from the shaft and was not spinning. Removed pump and installed new pump, tested the unit. The unit is operating as designed now and no water detected during service.

"Arrived on site and found customer has moved dishwasher into garage because of burning smell. Found lower spray arm is loose and has melted onto heating element. Replaced heating element and spray arm and dishwasher is now complete. Customer is going to air out dishwasher in the garage until smell has dissipated, they will reinstall themselves, job complete"

"KRSC503ESS01 Arrived to inspect clicking from door opening. I found the unit was pushed back into the cabinet too far and the kickplate was making contact with the trim. Pulling the unit out and even with the opposite side, the issue was resolved and the clicking from the door shield contacting the kick plate, was remedied. The customer asked me to check the ice maker as production had ceased. I found a ball of ice on the arm and after removal, all functions returned. No leaks observed during service. 10 minute service

Arrived on site for washer not turning on. Upon arrival found Drain pump at 20.3ohms and stable 120 power supplied. Found ui had corrosion and unresponsive. I made repair. Found unit fully responded and operating as designed with no leaks. Call complete

Arrived on site for washer getting off balance. Upon arrival found no errors but found suspension rods allowing tub to sink to the floor with just one push. Replaced rods then reassembled and tested unit. Found no failures and washer working as designed with no leaks. Call complete

Arrived on site to install previously ordered parts. The model # for this unit is CAE2745FQ1 and serial number is CB1400563. Replaced coin chute. Test unit and is operating correctly. Job complet

Arrived on site for wall oven showing f6e6. Upon arrival confirmed complaint but couldnt replicate issue after running 350 temp check in oven. Reset power and cleared error. Found unit working as designed. Call complete

"KUIO18NNXS2 Arrived to inspect leak. I found the inlet valve assembly had ruptured, likely from freeze and would leak anytime water pressure was applied. I removed and replaced the valve after service mode testing for all other functions and the unit operated as designed. No leaks observed after repair.

Arrived on site to replace sliders on fc door. Upon arrival installed both parts then reassembled unit. Found door working as designed call complete

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow and found the unit has good airflow (photos). I tested voltage at the terminal block and got no voltage between the L1 & L2, but had good voltage from the L1 to N and L2 to N. I checked voltage at the wall outlet and had good voltage. Ohmed the power cord and it was good. I plugged the unit back in and tested at the plug to outlet and had no voltage. Inspected the outlet and found the L1 contact, in the outlet, was spread out and not making good contact with the cord prong (photo). I recommended the customer replace the outlet. No lint observed during service, job completed."

Arrived on site for range not preheating. Upon arrival confirmed issue. Found bake element wiring and element connections were fried from making contact with back panel. Replaced element and wire connector and retested unit. Found unit heating as designed J16J7A0DPL1. Call complete

"Arrived onsite for a refrigerator that in not cooling properly in the rc. Upon inspection I found that the temps in the rc was at 45. Upper further inspection I found that the rc evap was full of ice and the thermistor was corroded causing defrost issues. To replace the evap cover, Cx agreed and I installed the new cover and four units operating as designed.

Arrived on site to install new cooktop. Verified approval from trade partners to install. Replaced cooktop with new. Verified unit working as designed. Repair completed.

Arrived onsite for a free standing freezer that is having some cooling issues. Upon inspection I found the evaporator clogged with ice and the thermistor corroded. I installed the new one and removed the Ive form the evaporator and double check drain tube was not clogged. It was not. job complete

Arrived onsite for previously diagnosed parts. Installed the wire harness and the switch harness and it made no difference. The unit would not stop sparking. I then switched out the spark module and still no difference. I took my extension cord and plugged the unit into a different outlet and the center burner was working correctly but the other burners were still sparking. Called WP tech line we found that the unit was missed wired from the factory wrong. I reassembled the unit in while it was plugged into my extension cord it was working correctly. I unplugged the unit and plugged into the outlet under the cooktop and it started to do the same thing again. I showed the customer that it woks while connected to my extension cord but not to the outlet under the cabinet. Customer is going to get the outlet looked at.

Arrived onsite and found lighting issue. Resolved with special lighting service pointer provision. Replaced all modules together. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to diagnose dishwasher that was grinding when in use. Customer said they had heard it a couple times, and unit is new. I tested drain fill and cycle functions and found all operating smoothly. Water likely wasn't entering the unit at the time, so wash motor was running with no water. Water supply is good at this time and there are no further issues. Unit working as designed. I recommended customer grab a video if the issue happens again. Repair completed."

"Arrived on site. Replaced fresh food fan harness and drain pan,per service pointer secured thermistor to correct location on evaporator,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws.

Arrived on site for refrigerator with broken front lvl feet/wheel. Upon arrival I confirmed issue and found foot bent/damaged. Replaced right side roller asm and releveled unit. Found unit opening and shutting doors as designed. Call complete 254-541-2775 Danny

"Arrived on site for no,cool in fresh food. Removed evaporator cover fans and compressor running no frost forming on evaporator diagnosed unit will need a new compressor and evaporator. Entitlement shows out of warranty

Arrived onsite and found unit with f7-e7 error code and complaint of intermittently not completing the cycle and throwing an f7 error. Tested in diagnostics and all basic functions operating as designed filling washing draining and heating. Advised customer on findings and advised that the intermittent failure was seeming like possible electronics failure possible degrading connections. Unit is 18yrs old. Customer not interested in further repair options.

Arrived on site and replaced previously diagnosed control and pressure hose. When replacing pressure hose found a notch and pin hole underneath factory tape. Calibrated control and verified now advancing through cycles as designed in quick wash. No leaks detected. Job complete.

"MVW7232HW0 Arrived to inspect noise. I entered service test mode and found F0E3 stored. The units installation allowed for an excessive amount of FR to LR movement and was corrected via leveling leg adjustment. I inspected the unit and found no signs of oil loss and there was a slight amount of flashing on the rotor teeth and was able to clean them up. I removed and replaced the slider and re-calibrated the unit. Automatic and manual testing showed the unit operating as designed. No,rakes observed during service."

Arrived onsite for a refrigerator that is making a vibrating noise hen the compressor kicks on. Upon inspection I heard this noise and found that it was coming from the condenser vibrating against the chassis I tightened up the bolts holding the condenser to the chassis and then adjusted and leveled the chassis and found the the noise went away. Unit is cooling just fine Job complete

Arrived on site of a refrigerator that is not making ice. Upon arrival I reset the ice maker and found that it did cycled with no issues. I the advised the customer that the unit should begin making ice agin soon. Unit operating as designed job complete

Arrived onsite for washer not draining. Upon arrival inspected unit. Found error code for long drain. Found standing water in tub. Inspected underneath unit and found Drain pump connector not secured. Secured connector and tested. Unit is now functioning properly. Notified customer not to overload unit. Job complete

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Confirmed inefficient compressor. Replaced compressor , access valve and dryer. Pulled vacuum and held. Charged per spec 4.27g and powered unit . Unit is cooling. Customer will monitor minimum 24 hrs. Job complete"

"Arrived onsite for washer out of balance and lid locked. Upon arrival inspected unit. Found lid had unlocked. Washer in garage area. Unit was un leveled. Customer stated only has trouble in towels cycle. Ran diagnostics one had long fill code. Checked supply and was good, however unit is having external draining issues. Leveled unit and instructed customer on detergent use and recommended bulky cycle. Customer will have plumbing checked to insure a good drain cycle. Job complete"

"Arrived on site ,replaced UI. Ran set up and unit is heating per WP specs. Job complete"

"Arrived on site and found microwave is not heating, while uninstalling found bracket is not attached to anything on the right hand side and its just screwed into drywall. Drywall is already breaking and bracket is loose Explained to customer that this Is incorrect and not safe. Disassembled microwave and found Magnetron has failed. Replaced Magnetron, capacitor, and diode and microwave is now heating properly again. Customer will need to contact builder and have them re-install microwave properly. Job complete"

"Arrived on site and inspected washer and found separator in detergent drawer is in place And customer is using powder. Showed customer how separator is supposed to be removed when using powder detergent. Also ran test 12 to confirm all operations are working properly, job complete"

"Arrived on site to test unit for ice production not shutting off when bin is full, tested unit found when in harvest mode the feeler arm is not recognizing ice level, replaced ice maker and tested, it is now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for frost buildup in freezer, tested unit found FC RC gaskets has multiple gaps allowing excessive amount of hot air penetration, added perma gum in effected area to push gaskets closer to frame so the magnets can pull it in, sealed RC And FC gaps between liner and frame of unit, advised customer to monitor and if this will not work, we will need to return with RC and FC gasket, job complete"

"Arrived onsite to test unit for no drain, tested unit found unit is draining but wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"

Arrived onsite for no water function and exposed valve and found water damage to the valve harness and control. Indicating a small leak that corroded the pins in the connections. ordrng 1 W10812421 (Control) and 1 W11220230 (47.68)

"Arrived on site and sound oven lights are constantly on. Control panel beeps when oven light button is pressed but nothing changes. Inspected control board and did not see any obvious failures on it.

"Arrived on site to test unit for not cooling in RC; ordrng 1 W10667607 (RC thermistor) and 2 W10683015 (Evaporator fans)s and 1 WPW10739408 (Control)"

Arrived on site for dishwasher not draining . Found e4 error code . Found drain pump ohm out of range . Ordering drain motor . Call to set return . ; ordrng 1 W11611440 (Drain pump) and 1 W11524805 (Control) and 1 W11226294 (Door switch)

"Apt 142Arrived on site for no cool fridge . Found both sections room temp. Compressor buzzing loudly and cutting off . Ordering compressor,evap, r600 kit ,nitrogen , service port, uv drier , weigh 3 hrs . Call to set return ; ordrng 1 Weigh3hrs and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 W11358352 (Compressor) and 1 W11282685 (Evap)"

"Arrived on site to test unit for not starting. Verified unit receiving proper voltage but not starting. Found bad thermal fuse. Used dummy thermal fuse, fuse was damaged in packaging. Found unit working as designed and ventilating properly. Element cycling as designed. Recommend replacing cutoff with high limit thermostat, thermistor and thermal fuse per Techline. Office to reschedule. SR#7736148821; ordrng 1 WP8577274 (Thermistor) and 1 W10909685 (Thermal fuse)"

Arrived on site and replaced previously diagnosed compressor. Installed UV drier and access port. Vacuumed system and unable to complete call due to faulty charging scale. Office to reschedule. Needing r600a. ; O-emld tckt

"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and defrost bimetal failures, I was remove and receive both parts. However, while replacing the element, the new part broke (glass). I advised the customer of the issue and notified the office to reschedule as soon as possible due to the customer having only one refrigerator. I am ordering the defrost element and will replace it and the bimetal upon return service. No water leaks observed during service, office to schedule return service.; ordrng 2 WR51X10132 (Element)s"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor being bad and RC section not going into to defrost mode, I removed and replaced the RC evap cover with thermistor and hv control. When I went to replace the right RC door gasket, I found the gasket to be wrongly packaged as I got the FC door gasket. The packaging had the correct part number. Tested the unit and it is operating as designed. Notified the office of the issue and ordered the right RC door gasket and CNOTE-RETURNING TECH TO INSPECT. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10917313 (Right RC door gasket) and 1 CNOTE (TECH TO INSPECT DOOR GASLET BEFORE RETURNING)"

"Arrived onsite for a refrigerator that the left side deli drawer will not close fully and stay gapped open about a 1/4 inch sometimes and the dispenser button will stick and the customer has to pull the pad out by hand then the dispenser stops. I could not duplicate either problem at this time and I tried the drawer and the dispenser multiple times. I could feel a rough spot in the dispenser paddle when depressing and releasing it. Need to replace the pad, spring and shield for the dispenser issue and explained to the customer that all we can do it replace the left and right side closure for the left deli drawer. The parts breakdown wasnt clear for the right closure for the left drawer so Im ordering both closures for the center divider. Ordering W11109510 pad, W11109505 spring, W11109614 shield, W11397195 deli drawer left closure, W11242545 left hand center divider closure, W11242573 right hand center divider closure, 2EA W10737605 Screw, & 2EA W10737730 Rivet Nut. Office to RS.; ordrng 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11397195 (Adapter) and 1 W11109614 (Shield) and 1 W11242545 (Left hand center divider closure) and 1 W11242573 (Right hand center divider closure) and 2 W10737605 (Screw)s and 2 W10737730 (Rivet nut)s"

Arrived onsite for a microwave thats arcing in the cabinet. I found the wave guide cover causing the issue. The mag antenna is in good shape at this time. Ordering WB34X21271 MICROWAVE WAVE GUIDE COVER. ordrng 1 WB34X21271 (MICROWAVE WAVE GUIDE COVER)

"Arrived onsite for a microwave that is not operating properly. Upon inspection I found that there was some damage to the raper of the unit, upon further inspection I found that the transformer was shorted out. I am ordering the transformer, mag, cap and diode. And also the raper. Office to reschedule. ; ordrng 1 W11256462 (DIODE) and 1 WPW10574736 (CAPACTR-MG) and 1 W11545871 (TRANSFORMR) and 1 W11391712 (MAGNETRON) and 1 W11446916 (WRAPER-CAB)"

Arrived onsite for a wall oven with the fan running continuously. I found an F3E1 stored error code. I found the lower oven temperature sensor showing open from the main control. I pulled the oven and tested at the sensor and found it open. Ordering W11598120 sensor. ordrng 1 W11598120 (Sensor)

Arrived onsite for rc not cooling. On inspection found a block of ice on the fc evap. Was going to order thermistor but it is not field service able. Tech support Said that we need to get a reading of the thermistor and if it is out of range have to call Tech support. Informed customer that the system needed to be defrosted when we come back.; ordrng 1 W11624942 (Wire harness) and 1 W11262026 (Damper)

Arrived on site for SAFETY burning smell. Upon arrival customer states that the issue she is having is that unit no longer spins. Unit is unplugged. Restored power to unit and ran diagnostics. There are no saved error codes. Ran automatic test cycle and unit passed test including spin test. Ran a drain and spin test and unit spins correctly. Noticed the control acting weird during certain instances. Need to replace control. Contacted SAFTEY Team. Notes were documented for the not able to duplicate the burning issue. Office to reschedule ; O-emld tckt

"KURL114KSB00 Arrived to instal previously diagnosed and ordered part. I installed the control that was ordered by prior tech and there was no change. I elected to instal the UI and still no change. I verified all loads and sensors, the unit finally engaged and this unit is one of the type that has a several minute dwell time prior to cooling system engagement. I found the cause of the beeping was loss of cooling and the unit has a failed sealed system. There was no heat on the high side and only a 5-10 degree cooling at the evap for. Gurgling could be heard within the evaporator and I suspected a low side leak. During inspection, I found the rubber protector on the evaporator split and contacted the tech line, tech Butch. I advised of my findings, but the tech said that the compressor will still need to be replaced prior to any further steps. File# 7736146659. Office to order compressor, service port and dye drier. Please allow two hours for sealed system service. System is completely copper. No water connects to unit.; ordrng 1 W11596021 (Compressor) and 1 W10913906 (Access port) and 1 WPW10143759 (UV Drier) and 1 TwoHoursSealedSystemService (2 hours) and 1 R600asystem (All copper)"

"Arrived on site for broken agitator. Upon arrival inspected unit and found agitator couple has failed. Ordering couple, bolt and screw. Office to reschedule ; ordrng 1 W11561052 (Agitator couple) and 1 W10772621 (Bolt) and 1 W11596047 (Screw)"

Arrived on site for door does not stay closed. Upon arrival inspected unit and found door catch assembly has failed. Need to replace door catch assembly. Ordering door catch assembly and door catch bezel. Office to reschedule ; ordrng 1 W10669023 (Bezel) and 1 WPW10610880 (Catch)

"Arrived onsite to install previously diagnosed parts up arrival I installed the new motor, cap, and actuator and tested unit and found unit no change I replaced the harness and found no change. I am ordering the control, gearcase, and cam. Office to reschedule ; ordrng 1 W11603810 (CNTRL-ELEC) and 1 W11454741 (GEARCASE) and 1 W10721967 (CAM)"

"Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found once plugged in, drain pump would continue to run. Tried canceling cycle and running diagnostics but would not function. Got unit to fill for a few seconds then stopped and drain pump started again. Did record error code for pressure system fault. Ordering control and harness. Returning with drain pump. ; ordrng 1 W11513246 (Control) and 1 W11643701 (Lower harness)"

Arrived onsite for a refrigerator that has stopped producing ice. Upon inspection I found that the fill tube was clogged with ice which is a sign of the water valve weeping. I also noticed that the right door gasket was torn badly. I am ordering the gasket and the valve and replacing with the parts that were sent with me today. And rescheduled return for 04/17/23; ordrng 1 W11043013 (VALVE) and 1 W10830055 (GASKET-FIP)

Arrived on site and inspected refrigerator and found it is not dispensing ice. Found impeller spins freely motor is stripped. Prescreened motor did not arrive in time for service call. It is needed to complete repair; O-emld tckt

"Arrived on site to test unit for freezing food in RC, tested unit found damper open, ran diagnostics and found it trying to close but ceasing up half way causing cold air to constantly flow into RC, need diffuser box to fix issue, ordering part rescheduled ordrng 1 W11645127 (Diffuser)"

Arrived on site for refrigerator leaking water. On inspection there was a hole in the water supply line. Replaced water supply line with a stainless steel supply line. Tested the supply line it was good and no water leaks detected during service.

"Arrived on sure to diagnose dishwasher that was not dissolving pods after cycles. Ran unit and found all functions working properly. Advised customer hot water must be run prior to starting unit, since unit does not produce much heat to heat the water. Verified element and wash motor are working as designed. No repair needed, no failures found with unit. Unit is a very basic plastic tub model. Repair completed."

Arrived on site for burned smell and dishwasher not starting . Found control and wire harness burned up. Job complete

"Arrived onsite for a refrigerator that is having a issue where the ice in the ice bin would melt and clump together and clog the dispenser at times. Upon arrival I tested for leaks and the ice door and found none i then noticed that the ice maker itself was tilted off to the left and the was a streak of frozen water coming down the back wall where the ice bin sits. I replaced the ice maker and tested it for leaks found none the I monitored the fill tube and found that it didnt drip which caused cause ice to buildup in the funnel and when it good to fill again itll splash over and cause issues. I reinstalled the ice maker making sure that it was straight and then waited for another harvest and found was no longer splashing as much I also noticed some condensation of building up inside of the refrigerator section, then leveled the unit after making sure all of the gaskets were intact to give the unit a better chance of sealing up properly job complete . I also noticed some condensation of building up inside of the refrigerator section, then leveled the unit after making sure all of the gaskets were intact to give the unit a better chance of sealing up properly job complete"

Arrived onsite for a range that will not heat correctly in the bake cycle. I found the bake element open I replaced the element at tested the range. The element is working as designed. Call complete.

"Arrived on site. Per customer fresh food side build up ice,customer defrosted unit,diagnosed a defective thermistor,replaced thermistor secured thermistor to suction line,reinstalled cover,changed defrost setting to basic.

"Arrived on site to diagnose dryer that is not running / starting. Examnined unit and found the drum can spin freely, indicating an issue with the belt. Disassembled unit and found the tensioner for the belt had split and caused damage to belt. Provided estimate for new belt and tensioner . Replaced belt and tensioner arm and pulley. Tested unit and verified all working as designed.Repair completed."

"Arrived on site for dispenser issue. Found deli ui unresponsive,ripped right side fresh food gasket and broken shelf frame,removed deli ui found corroded and broken wires. Diagnosed unit will need a new deli door,deli control,gas,et and frame

Arrived onsite for lights out in the rc. I installed a new light in the fc to make the lights in the rc come back on. The unit is operating as designed and no water leaks detected during service.

"Arrived on site to diagnose dishwasher with wheel issues on one of the racks. Found upper rack had all wheels broken off due to failed studs. Recommended replacement of adjustors to updated kit, Replaced rack adjustors with updated kit. Verified proper function. Repair completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer still not working properly since last visit. Entered diagnostics and retrieved error coded F3E1, F8E3, F8E0 & F9E1. Ran a diagnostics cycle and everything seemed to be functioning properly so I advised customer we would had to proceed to replace the control board and water level sensor. I replaced control and level sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site and inspected dryer and found heating element has failed, After replacement dryer is heating again confirmed airflow is good with airflow meter, job complete

"Arrived on site and replaced water valves diagnosed on previous visit, after replacement confirmed washer is no longer leaking. job complete

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,ran diagnostics bimetal reading closed heater powered on unit not shutting off while in defrost mode diagnosed a defective main control. Defrosted evaporator replaced main control powered unit on good air flow entering fresh food section.

Arrived on site for continued door chime issues. Tested all door switches and are good. Contacted Techline for assistance. Tech Recommend replacement of UI. control or both. Customer declined at this time and will call back to proceed. Job complete

"WT1501CW Arrived to inspect washer still stalling. I found the unit was triggering off balance and due to prior service and known issues with this failure, I removed and replaced the control. The off balance issue was remedied and further testing showed the unit was also triggering long fill errors. I inspected the valve assembly and found softener resin beads throughout the pre-filters. I advised the customer they will need to have the softener issue addressed and that it is a serious issue that can cause other water problems throughout the residence. I was able to remove all of the debris and the unit then operated fill operations as designed. Operational test good, no leaks observed during service.

"Arrived on site ,replaced wire . Ran diagnostics and temp checks . All checked normal. Customer has had vents cleaned . Job complete"

"Arrived on site to inspect microwave/oven wall combo unit error codes. Upon further inspection, I found the display showing F1E5-inverter error. Cleared the code and found another error code F6E4. Cleared all codes and tested the microwave and oven. I found the oven is operating as designed but the microwave wont heat and it stopped operating and showed the error code again. I pulled the unit out and disassembled the cabinet to find the wave guide damaged on the outside of the guide. When I removed the magnetron, I found the magnetron burnt and the inside of the wave guide damaged.