Service History 315

Near Harker Heights, TX 76548
Tyler
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range needing previously diagnosed parts. Upon arrival I ran a diagnostic check to see if there any air codes but the customer stated they clear the codes and that prior to arrival they were getting an F5E one error. I then found that the air code was indicating the door latch was having a problem and not being registered as operating after customer use self clean. After installing the door Latch I was able to reassembled the unit and tested I verified that the oven thermostat was only at 1.1 and the thermal overload device as well as bake element and broiler element pass continuity and ohms test as well. At this point I found that the oven would still not turn the light off after the door switch was activated and the control board acted as if certain inputs would not compute. We will need to return with a new control board to finish repairs office to reschedule once the availability of part is known. ; ordrng 1 W11256088 (cntrl-elec)
Near Austin, TX 78732
David
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL KFIS20XVMS11
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven not heating to preheat temperature. Inspected unit and work area. Found minor damage to bottom on liner. Informed customer temperature.Performed temperature test on bake mode at 350°. Found average temperature at 340°. Calibrated unit up 10°. Spoke with user care guide and the different between standard bake mode and rapid. All tested good.
Near Belton, TX 76513
Tyler
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for refrigerator not cooling properly and needing a previously diagnosed sealed system. On arrival and after disassembling the back panel to expose the compressor and sealed system I immediately found that the low side line return going back into the compressor across it up with ice from the compressor back up into the freezer compartment. I checked the pressure in the compartment and found at the frost pattern was nice and even, But on the freezer compartment evaporator the ice it built up to the point that it was blocking and hitting the evaporator fan motor. After running test 89,2,3,4,& 18 I found that the high-voltage board was not sending power down to the theater to defrost the ice like it should. Office will need to reschedule once the availability of parts is known and I didn’t find a customer that the unit would need at least a 24 to 48 hour defrost in order to get rid of the ice and make the repair. Service matter part nu
Near Austin, TX 78717
Tommy
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for previously diagnosed parts. Upon arrival unit was pulled by electricians, removed unit top found unit interlock wiring harness did not match. Ordering correct harness. Helped electricians move unit to garage for the meantime. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (KY REQUESTED ) and 1 W11356970 (CORRECT INTERLOCK HARNESS )"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
REFRIGERATOR FRIGIDAIRE FRS26LF7DS7 "Arrived on site to install previous diagnosed parts. Gained access to filter head. Removed old and installed new. Tested unit and found no water. Found water off to unit. Turned water on and tested dispenser and found working. Flushed 2 gallons of water through dispenser. Cycled ice maker and found water spilling from fill tube. Corrected fill tube and cycled again. All tested good, no water leaks detected.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the damper seized, UI was set to high temps and freezing happened, will return with UI and damper. Office to reschedule ; ordrng 1 W10196393 (DAMPER )"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/27/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found circulation pump failed. Pump will need to be replaced a complete repairs. Office to set return appointment.; ordrng 1 W11325175 (PUMP)
Near Georgetown, TX 78633
Jimmy J.
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site for On the ice/water dispenser, when we press the ice dispenser pad, water comes out of the water dispenser side and no ice comes out of the ice side. Customer showed me the fault. Replaced both UI and ice dispenser pad. No leaks detected. Refrigerator operating as designed. Job completed."
Near Austin, TX 78732
David
Job Details: 11/27/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Arrived on site to diagnose refrigerator that was not dispensing ice or water. Found the paddle module broken and dangling. Replaced module and retested. Unit is now working as designed. No water leaks found. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 11/27/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for washing making loud clanking noise. Upon arrival customer let me know they believed they lost a necklace in unit. Put unit through tests found no error codes and unit operating as designed. Looked through unit to see if I could find chain. I could not likely clanking sound was chain breaking up. Job Completed.
Near Liberty Hill, TX 78642
Lou
Job Details: 11/27/2020
REFRIGERATOR GE CFE29TSDBSS "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC section at approximately 60 degrees and a small amount of frost built up on the evaporator cover. Using my sealed system gauges, I tested the pressure readings at the low and high sides and found them within range with a load. I attempted to remove the evap cover and was not able to due to the frost build up. I am ordering the RC evap cover, and defrost thermostat and office to schedule return service. No water leaks observed during service and unit left unplugged to defrost.; ordrng 1 WR17X13177 (refrigerator evapora) and 1 WR50X10108 (thermostat defrost f)"
Near Kyle, TX 78640
Jacob
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived onsite to replace both controls. Replaced both controls. Tested unit. unit test good. Let customer know to give us it a few hrs to get down to temperature. No issues at this time. Job complete
Near Austin, TX 78739
Kevin
Job Details: 11/27/2020
COOKTOP WHIRLPOOL GLS3665RS01 "Arrived on site and attempted to disassemble cooktop to replace spark modules, right rear and left front burners would not separate, burner heads are seized to orifice holders, spark modules cannot be accessed, nuisance sparking cannot be corrected.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/27/2020
MICROWAVE GE PVM9179SK2SS "Arrived on site for microwave making a sizzling noise and shut down I would not power back on. Upon arrival I found the 20 amp thermal fuse had blown on the noise filter born and after checking all hardware I found that the micro door switches had stopped functioning correctly when I powered up the unit shut the door it blew the 20 amp fuse. Office will need to reschedule once ability of parts is known; ordrng 1 WB24X829 (switch,door sense) and 2 WB24X830 (sw-monitor)s"
Near Killeen, TX 76542
Al
Job Details: 11/27/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived to install previously ordered parts. Removed the damaged wash plate. Attempted to remove the spaner nut and discovered the nut was seized to the gear case, which did not allow me to remove the basket to complete the gear case replacement. Ordering authorization for inner and outer basket, spaner nut, filter, screw, 2 man for 2 hours. Will use previously ordered parts for return service if approved. Office to reschedule the customer for next visit. Needs more work. ; ordrng 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION FOR 2 MAN ) and 1 W10811960 (spin basket) and 1 W10909670 (cable) and 1 W11219115 (OUTER TUB) and 1 WPW10109200 (screw) and 1 WPW10215093 (clean out filter)"
Near Kingsland, TX 78639
Cliff
Job Details: 11/27/2020
MICROWAVE KITCHENAID KEMS308SS05 Arrived on site to diagnose a microwave with a turntable that is not operating. Tested unit and found turntable motor locked up. Freed turntable motor and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Luis
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no cool. Sprayed soap solution found leak at evaporator,replaced the evaporator,vacuumed system down unit would not keep good vacuum,added refrigerant to find like ran diagnostics found leak at cap tube exiting liner,called tech support ran video chat with TJ
Near Lakeway, TX 78734
David
Job Details: 11/27/2020
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on site to install interlocks and switches to resolve microwave with interlock issues. Installed interlock kit and 3 wire switch. Tested and all is working as designed.Call complete.
Near Austin, TX 78737
Kevin
Job Details: 11/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found it is operating properly, found one button on user interface is semi unresponsive, will need to bring back control panel to correct issue.; ordrng 1 W11296171 (Control panel)"
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/27/2020
OVEN WHIRLPOOL KODE500EBS04 Arrived on site to diagnose an oven that is giving error code. Preheated both ovens to 400° and no failures occurred. All parts and components are working properly and no further repairs needed.
Near Round Rock, TX 78664
Andy
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
David S
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT970SAHB0 Arrived on site for third rack not closing. I inspected the unit and work area. I found the spray arm not clipped in and hanging down. I reshaped the bracket for the spray arm and clipped it back in. I pulled on the spray arm and found it not coming off any more. The third rack is now closing every time. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL Wrs315sdhz00 "Arrived on site for customer complaint of unit not dispensing ice, and control falling off. I found ice container was not sitting properly, I adjusted ice container, unit tested good. I added screw to control housing, tested good."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in tub. Activated drain pump and found getting voltage but not draining. Removed pump and found glass stuck in drain pump housing. Removed glass and assembled unit. Performed diagnostics mode and found draining. Ran 2 more times to insure unit would continue to drain. All tested good, no water leaks detected."
Near Bee Cave, TX 78738
Robert
Job Details: 11/27/2020
DISHWASHER KITCHENAID KUDK03ITBS3 Arrived on job for complaints of door falling. Found link broken. Replaced link kit and tested. No leaks detected at time of service.
Near Austin, TX 78717
Tommy
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave light staying on. Upon arrival found oven was on so I could not pull unit. But I tested unit door right interlock is jammed ordering interlock and harness in case.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11033422 (INTERLOCK ) and 1 W11356970 (HARNESS )
Near Kyle, TX 78640
Andrew
Job Details: 11/27/2020
OVEN WHIRLPOOL WFG320M0BB0 Arrived on site to replace glass door from previous diagnosis. Inspected new door and seen adhesive was not on glass it was stuck to trim piece it was packaged with. Attempted to remove adhesive from trim piece but it is no longer good. Needing new glass door to fix issue. Office to reschedule.; ordrng 1 WPW10535776 (glass-door)
Near Buda, TX 78610
Andrew
Job Details: 11/27/2020
RANGE AMANA AGR5330BAS3 "Arrived on site to replace burner valve from previous diagnosis. Replaced valve, tested unit, unit works good. Customer was satisfied with outcome. No leaks detected. Job complete."
Near Bastrop, TX 78602
Matthew
Job Details: 11/27/2020
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived onsite to replace previously diagnosed parts. Replaced external drain pump assembly. Tested unit and all components were functioning except no water was being supplied to the unit. Ran diagnostics sequence and when prompted to fill, the unit was not being supplied with water. Notified customer that the inlet valve may need to be replaced. Customer also had a complaint that at one point the ice maker bin would over fill with ice. The bin thermistor may need replacement. Valve W10897719. Bin thermistor WPW10511923.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for cloudy glass, upon inspection found the dishwasher with residue due to calcium, instructed customer on rinse aid use and cleaning methods to break down calcium. Complete"
Near Austin, TX 78732
David
Job Details: 11/27/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer that was not running or draining. Performed diagnostic. Unit wouldn’t respond when turned on. Replaced control and tried again. Was able to get it into diag mode, but did not drain. Checked under unit and found broken wire in harness to drain pump. Unit needs new pump and harness, and possibly another control. Office to reschedule when part is available to PSP. Drained unit with shop vac. ; ordrng 1 W11255099 (LOWER HARNESS) and 1 W11417466 (CONTROL, )"
Near Blanco, TX 78606
Brandon
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MSS25C4MGZ03 "Arrived on site to replace door, after replacing, unit tested good."
Near Austin, TX 78746
Kevin
Job Details: 11/27/2020
COOKTOP KITCHENAID KICU569XSS "Arrived on site and inspected cooktop and sound both left elements are out/unresponsive. Will need to bring back modules, elements, and user interface to correct the issue. Need autho.; ordrng 1 W10857233 (Left module) and 1 W10885135 (Right module) and 1 WPW10396615 (Ui) and 2 WPW10396548 (Left burners)s"
Near Spicewood, TX 78669
Robert
Job Details: 11/27/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on job for complaints of no operation. Found panel unplugged, reconnected panel. Test operation. No leaks detected at time of service"
Near Copperas Cove, TX 76522
Al
Job Details: 11/27/2020
WASHER MAYTAG MVWB835DC4 Arrived to install previously ordered part. R&R the lid. Customer satisfied Job completed
Near Andice, TX 78628
Lou
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like the diffuser. I placed the unit in diagnostics and tested the diffuser and while opening it was making a loud creaking noise. I removed and replaced the diffuser and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 11/27/2020
OVEN WHIRLPOOL WFG720H0AS1 Arrived onsite for unit not igniting in bake. Upon arrival customer let me know issue was intermittent. I could not get unit to repeat issue. Opened unit to get free access to bake igniter. Found igniter slightly out of alignment. Realigned as this could be the reason for intermittent lighting. Job Completed.
Near Johnson City, TX 78636
Brandon
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL KUDS30FXSS3 "Arrived on site to replace vent assembly, after replacing unit tested good.
Near Austin, TX 78759
Scott
Job Details: 11/27/2020
DISHWASHER GE CDT835SSJ0SS "Arrived on site dish washer not starting found float switch stuck to filter cap. Cleaned float and filter cap . Unit is now washing normally . Leak only happens at end of cycle and on left side . Found leak was coming from vent indoor . Ordering all vent pieces .Call to set return .; ordrng 1 WD08X10092 and 1 WD12X20218 and 1 WD12X23557 and 1 WD24X20331 and 1 WD24X20586"
Near Leander, TX 78641
Tommy
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher upper spray arm fallen off. Upon arrival found upper arm was just not clipped in correctly. Reclipped in and tested. Upper spray arm held tight. Job Completed.
Near Austin, TX 78751
Jacob
Job Details: 11/27/2020
DRYER LG WM3488HW Arrived onsite to replace parts. Parts did not correct the issue. Spoke with CS on the issue. No other issues at this time.
Near Leander, TX 78641
Tommy
Job Details: 11/27/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived onsite for range not heating. Upon arrival found unit igniter was not working . Replaced igniter and tested found unit operating as designed. Job Completed.
Near Bartlett, TX 76511
Wesley
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL ET1FHTXMQ04 Arrived onsite and found unit will need thermostat to repair function. Customer can get fridge to run again by jiggling thermostat. ; ordrng 1 THERMOSTAT (NO SIGNAL)
Near Hutto, TX 78634
Andy
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for refrigerator not cooling properly. Found FC and RC not cooling properly. Found almost no frost pattern on evaporator. Checked compressor and compressor try’s to run and kicks off, tested start device capacitor and start device capacitor tested good, had new start device on hand from stock, installed to test and is still trying to kick on then kicks off. Customer will need new compressor to complete repairs.
Near Bastrop, TX 78602
David S
Job Details: 11/27/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for dented cooktop. I inspected the unit and work area. I found the dent in the cooktop trim. I gained access to the cooktop and replaced with new. I had the customer inspect the new cooktop. Customer approved. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 11/27/2020
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both sections very warm. I pulled the unit out and tested the start device and it’s good. Checked ohms to the compressor and found it within range. I found the start device attempting to start the oppressor, but the compressor is failing. I advised the customer the unit would need a sealed system repair (compressor, evaporator, etc). I am ordering the compressor, evaporator, drier, access valve, CNOTE-2 HOUR JOB, CNOTE-AUTHORIZATION. Office to schedule return service upon authorization. I advised my customer that once we get authorization, the office will schedule return service, if no authorization, then their extended warranty will contact them. No water connections to unit and unit left unplugged for safety.; ordrng 1 5303918284 (evaporator) and 1 5304475102 (comperssor frz) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SJ844 (ACCESS VALVE) and 1 WP
Near Georgetown, TX 78628
Wesley
Job Details: 11/27/2020
OVEN WHIRLPOOL ANNA AN Arrived onsite and replaced dead fuse to repair oven. All checks good. Unit is now operating as designed
Near Round Rock, TX 78665
Andy
Job Details: 11/27/2020
DISHWASHER GE GDT695SSJ0SS Arrived on site for dishwasher not operating. Tested and inspected unit and found failed latch. . Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X10490 (latch)
Near Georgetown, TX 78628
Jimmy J.
Job Details: 11/27/2020
DISHWASHER KITCHENAID KDTM4O4KPS0 Arrived on site for Humming - Dishwasher. Replaced previously diagnosed failed part (drain pump) with new drain pump. Ran diagnostics and drain pump was operating as designed. No rattles or humming. No leaks detected. Job completed.
Near Buda, TX 78610
Andrew
Job Details: 11/27/2020
OVEN WHIRLPOOL WOS51EC0AS00 Arrived on site to test unit for long preheat and cook time. Tested unit found broil element not turning on. Checked voltage from p3-1 to p11-1 and got 243v. Checked continuity from same connections and got 15.8ohms. Broil element continuity was good so took element off for inspection but everything looked good. Element was getting proper voltage but not heating. Thermal fuse and oven sensor tested good. Unit is receiving proper voltage. Needing broil element to fix issue. ; ordrng 1 WPW10260252 (elmnt-brol)
Near Belton, TX 76513
Wesley
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and found unit had not been defrosted. Advised customer on defrosting and will return
Near Cedar Park, TX 78613
Kayman
Job Details: 11/27/2020
DISHWASHER FRIGIDAIRE FDBB4365FC3 Arrived onsite for dishwasher that’s making a weird noise. Upon inspection I found the wash motor sounded very bad and loud like a bad earring. I also found the drain pump to be very scratchy and abnormal sounding. I replaced the pump and motor. I tested the unit and it now sounds normal and not loud. No leaks were detected during time of service. Job complete.
Near Austin, TX 78732
David
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to diagnose refrigerator with icemaker not running. Found icemaker was frozen into a cycle and will not run / cycle. Unit needs a new icemaker as this one has failed. No cost due to being under P/L warranty. Ordering icemaker, office to reschedule when icemaker available. ; ordrng 1 W10889233 (icemaker)"
Near Austin, TX 78731
Scott
Job Details: 11/27/2020
DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site , replaced UI due to marks on UI board . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
Near Pflugerville, TX 78660
Luis
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB01
Near Austin, TX 78759
Scott
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site ,replaced inner door glass . All checks normal . Job complete ."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
REFRIGERATOR FRIGIDAIRE FPBS2777RF0 Arrived on site for refrigerator not cooling. Inspected unit and work area. Found FC door not sealing. Found ice buildup in FC from door not sealing. Found FC ice maker in off position. Advised customer on user care guide for ice maker. Informed customer the basket in the freezer was not sitting correctly and not squared. Thawed out the frost and properly sat the basket. Gasket now sealing properly. Ran test cycle on ice maker and ice maker ran as designed. Call complete.
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/27/2020
DRYER WHIRLPOOL WED6120HC0 "Arrived onsite for dryer not drying. Upon arrival tested unit and components were working but no heat. Disassembled unit and checked individual components and passed. Tested motor for suspected centrifugal switch, but passed test. Taking measurement across harness and found suspected short in wire. Reassembled unit and tested, unit was now heating. Unit is having intermittent heating issues. Will need to order main wire harness and replace along with possibly the control. Bringing back prescreened parts just in case. Office to reschedule ; ordrng 1 W11164044 (HARNESS- MAIN)"
Near Austin, TX 78748
Leonardo
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for not heating and not washing. Test unit and found ash motor not turning water so heating element turned it self off.
Near Bastrop, TX 78602
David S
Job Details: 11/27/2020
OVEN MAYTAG MET8820DS00 "Arrived on site for bake not working still. I inspected the unit and work area. I checked the tods, bake element, door switch, and sensor all tested good. I called for a bake and I can see the voltage to th bake element change every 10 to 15 seconds. I inspected the broil element and found a constant 240 volts during preheat. I am ordering another control to replace the faulty one. The office will reschedule.; ordrng 1 WPW10365418 (CONTROL)"
Near Georgetown, TX 78633
Wesley
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite and installed shim. Unit is now operating as designed. All checks good.
Near Del Valle, TX 78617
Jacob
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for unit not heating. Tested unit. Unit did not heat up the food. Ordered part. Office to reschedule. ; ordrng 1 W11256462 (diode)
Near Del Valle, TX 78617
Jacob
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for unit not cooling/freezing properly. Called Techline. Suggested to leave a glass of water with a thermometer or some cooking oil with a thermometer for a week to keep tabs of temperature for a week. Got Sr#7728917549. No other issues at this time. Let front office know to tell there maintenance crew as well. Job complete
Near Del Valle, TX 78617
Jacob
Job Details: 11/27/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace parts ordered by previous tech. Replaced part. No issues at this time. Job complete
Near Austin, TX 78749
Kevin
Job Details: 11/27/2020
WASHER WHIRLPOOL WTW4955HW1 on site ran all cycles and all functions in manual diagnostic, still did not find any leaking, took several videos of washer not leaking. Reported to tech line. Went over correct loading procedure with customer again, job complete 7729369654"
Near Austin, TX 78749
Leonardo
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for no power. Test unit and found melted wire nut and wire to white wire at junction box. Cleaned wires and installed new wire nut test unit and unit test good job complete.
Near Austin, TX 78747
Robert
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job for complaints of temperature issues. Called tech line and CS will replace refrigerator thermistor and install temp logger to record temperature for 48 hours. ; ordrng 1 TEMPLOGGER (TEMP LOGGER ) and 1 W11318270 (THERMISTOR )
Near Georgetown, TX 78626
Jonathan
Job Details: 11/27/2020
WASHER MAYTAG MVWB835DW1 Arrived on site for a washer with an inlet valve leaking when powered off. Upon further inspection we found faulty inlet valve and solenoid not closing. Removed old inlet valve and installed new one. Put unit into diagnostic mode and ran test cycle. Found no more water leaks after service. Unit working as designed. Call complete.
Near Austin, TX 78759
Luis
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived on site for no water. Tested dispenser found paddle not engaging switch,removed cover found broken pins on bracket part
Near Round Rock, TX 78681
Andy
Job Details: 11/27/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 11/27/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I removed and replaced the evap cover with thermistor. Secured the thermistor to the suction line with foil tape/ziptie (photo) and pushed the tubing back towards the back wall. Removed and replaced the hv control. Customer had the unit pulled out into the breeze way of the home. Customer advised they would put unit back into place. No water leaks observed during service, job completed."
Near Austin, TX 78703
Leonardo
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL KDTM354DSS5 Arrived on site to test unit for upper rack falling. Test unit and found left track broken. Replaced left track test unit and unit test good job complete.
Near Austin, TX 78717
Tommy
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for previously diagnosed parts. Upon arrival replaced Orion and tested . Unit still needed GF2 the. Tested. Unit is operating as designed. Job Completed. Let customer 24 to 48 hours to cool.
Near Hutto, TX 78634
Andy
Job Details: 11/27/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for range improper heating issues. Checked for error codes and found none, did automatic test cycle and everything checked good. Did find issues with control that was installed. Ordering part as well as other controls in case needed. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10728529 (swtch-memb) and 1 W10885069 (cntrl-elec) and 1 WPW10603098 (cntrl-elec)"
Near Leander, TX 78641
Lou
Job Details: 11/27/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the oven door gasket being torn, I removed and replaced the gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78628
Jimmy J.
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MSD2578VEM00 Arrived on site for LEAKING WATER FROM UNDERNEATH. NOT SURE FROM WHERE. Customer stated the ice maker stopped working. ordrng 1 AUTHOW10341320 (AUTHO inlet valve) and 1 AUTHOWPW10238100 (AUTHO valve-inlt)
Near Austin, TX 78727
Scott
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for frost building up again . Unit had started cooling day or to prior to visit . Found left rail with small frost build up and found door could easily not sealing properly on left side . Ran diagnostics all checked normal. Ordering rails as well as control if needed . No water leaks detected at time of service.. call to set return. ; ordrng 2 WPW10120018 (RAILS )s and 1 WPW10464769 (CONTROL)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/27/2020
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site to replace parts for cooktop. While replacing parts noted wire position on control is reversed in connectors. Was not able to re-wire unit due to unmarked wire positions.
Near Austin, TX 78734
Robert
Job Details: 11/27/2020
COMPACTOR WHIRLPOOL GC900QPPB6 Arrived on job to replace previously diagnosed parts. ; saved tckt
Near Austin, TX 78758
Luis
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for icemaker issues. Tested filter housing assembly found no issues with filter housing,removed ui control,ohmed fill tube heater assembly no reading,diagnosed a defective heater on fill tube,u it will need a new freezer door. ; ordrng 1 LW11026425 (FREEZER DOOR)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site for dishwasher leaking and ran all night. Inspected unit and work area. Found wire not connected to heating thermostat Performed diagnostics mode and found error F6-E4 float switch activated, F3-E1 OWI thermistor opened or shorted, F7-E1 heating circuit fault and F10- E3 drying fan. Monitored test mode and found major soap suds buildup in unit (see SD-QuickPic). Cancel test mode and added a cap full of cooking oils to disintegrate suds. Restarted diagnostics mode. Monitored operation cycle. Found water level high towards door, raised leveling feet on front. Found suds could have been caused by no heat to unit. Found all test pass n diagnosed test mode. All tested good, no water leaks detected."
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/27/2020
VENTHOOD KITCHENAID KIRD862HSS1 "Arrived on site and inspected pop-up downdraft and found lifting arm has sheared off of guide housing, send pictures and video to DW & CS, g
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
MICROWAVE KENMORE 790.4960331 Arrived on site to install previously diagnosed parts. Gained access to panel assembly and uninstalled old parts and installed new parts. Tested unit and unit working as designed. Call complete.
Near Leander, TX 78645
Lou
Job Details: 11/27/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on and it dispensed water into the reservoir then began to cycle. After a period of time, the ice formed on the evaporator and the heat gas valve came on and the ice slab dropped to the grid cutter. The cutter failed to cut the ice. I tested the ice maker and the ohms were within range. I tested voltage to the cutter and found 8V. I removed and repeal the grid cutter and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78759
Scott
Job Details: 11/27/2020
OVEN KITCHENAID KEMS378SSS00 Arrived on site oven not keeping temp and door issues . Ran diagnostics got stuck UI . Ran temp checks unit would heat to preheat temp but would never get over 311-313.
Near Georgetown, TX 78633
Kayman
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KSSS42QDW05 Arrived onsite to install previously diagnosed parts. I installed the FC evap fan and blade. The unit is working as designed at this time. Job complete.
Near Lakeway, TX 78734
David
Job Details: 11/27/2020
DISHWASHER KITCHENAID KDTM254ESS3 "Arrived on site to diagnose dishwasher that is not powering on or running. Tested voltages at junction box. Found 120v at L1 and 120v at neutral. neutral wire should not be powered. Advised customer to contact electrician to resolve floating neutral.
Near Austin, TX 78704
Jacob
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived onsite to replace part ordered as per Techline. Replaced part. No noise or issues at this time. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 11/27/2020
WASHER MAYTAG MTW6700TQ0 "Arrived on site to inspect washer error codes. Upon further inspection, I found the unit showing F1-pressure signal out of range. Placed unit in diagnostics and attempted to test. As water began to fill, the unit stopped and showed the error code again. I gained access to the main control and removed the sensor tube from the control and blew through it. The tube is clear and I could hear water in the tub bubbling from blowing through the tube. I tested the unit in manual diagnostics and the unit is operating a designed, but will need a new control. I removed and replaced the main control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78744
Kevin
Job Details: 11/27/2020
DRYER WHIRLPOOL WED560LHW1
Near Austin, TX 78750
David
Job Details: 11/27/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site to install previously diagnosed parts to resolve leaking valve. Installed new valve and control and retested. Unit is now working as designed. No further water leaks found.
Near Georgetown, TX 78628
Kayman
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KBFC42FTS06 Arrived onsite for refrigerator with torn gasket and won’t close properly . Upon inspection I found the rear in the gasket... I replaced the gasket and re positioned door to pull in and out as designed. job complete.
Near Austin, TX 78744
Leonardo
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to replace door. Test unit and found unit working correctly job complete.
Near Austin, TX 78732
David
Job Details: 11/27/2020
WASHER WHIRLPOOL GHW9150PW1 "Arrived on site to diagnose washer that was throwing an FH error. Found cold valve is not actuating and is just trickling water. Unit needs new inlet valve. . Replaced valve and retested. Verified unit is properly filling and working as designed. No water leaks found at time of service.
Near Kingsland, TX 78639
Cliff
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to diagnose a refrigerator that will intermittently lose power. Tested all parts and components and found no failures to refrigerator at this time.
Near Bastrop, TX 78602
David S
Job Details: 11/27/2020
COOKTOP KITCHENAID KGCC766RSS01 Arrived on site to install previous diagnosed parts. I inspected the unit and work area. I found the center burner ignitor cracked. I gained access to the orfice holder and replaced with new. I reassembled the unit and tested. The unit is now operating as designed. Job complete.
Near Blanco, TX 78606
Brandon
Job Details: 11/27/2020
OVEN WHIRLPOOL GBS307PDS7 "Arrived on site for customer complaint of unit heating up on its own. Found broil element would come on when unit was plugged in. Found failed control board
Near Buda, TX 78610
Andrew
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to test unit for “replace filter light” not resetting. Found bad water filter switch. Replaced switch, tested unit, unit works good. Light and chime is no longer present. No leaks detected. Job complete."