Service History 315 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manor, TX 78653

Matthew

Job Details: 07/05/2022

Arrived onsite for washer vibrating and making noise. Upon inspection found that noise customer was experiencing was the hoses tapping against the rear panel during the spin cycle. Adjusted hoses to avoid contact with panel. Also instructed customer on proper loading and cycle selections. Unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78728

Paul

Job Details: 07/05/2022

"Arrived onsite for an oven that has a gap on the right side, the clock loses time and cant connect to WiFi. Mr stated the issue is there is a gap on the right side of the cooktop. Took a pic of the complaint. I explained to the customer the P&L concession was issued to cover oven repairs and not the cooktop and he would need to contact Pulte Homes and have them contact Whirlpool. Call complete. Use Authorization # W13C2I0PPL1. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marion, TX 78124

Andrey

Job Details: 07/05/2022

"Arrived on site to replace previously diagnosed pressure regulator and water line, replaced parts, advised customer to monitor, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Seguin, TX 78155

Andrey

Job Details: 07/05/2022

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker, tested unit , unit now functioning properly no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Elgin, TX 78621

Wesley

Job Details: 07/05/2022

"Arrived onsite for unit with no power, found bad control.

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/05/2022

"Arrived on site for washer not agitating or spinning. Upon arrival confirmed issue and after further testing found that the gearcase and failed internally causing splits to grind into the shield. also found hub drive teeth stripped away. Replaced gearcase, hub, cam, and belt. Found unit functioning as designed after reset. Call complete"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Austin, TX 78758

Paul

Job Details: 07/05/2022

Arrived onsite for a dryer with clothing wet at the end of a cycle. Mr stated that is not the issue and the actual issue is it will not heat at all. I tested voltage at the 3 wire outlet and had 123VAC from L1 to G but had 0 VAC from L2 to G. I found L2 tripped at the breaker. I reset the breaker and tested the dryer and all is working as designed. The breaker panel is GE and is from the late 70s and the outlet is old and has some black markings. I went over this with the customer and explained with the breaker catching the midday sun and west sun the panel is getting hot. I explained that all these things could be a factor with it tripping. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/05/2022

"Arrived on site to replace thermistors, UI and fan scroll. Replaced parts, tested unit, unit now working as designed. Placed unit on basic defrost.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Waco, TX 76705

Jonathan M

Job Details: 07/05/2022

"Arrived on site for a washing machine thats making squealing sounds during the spin cycle. Inspected unit and work area. Confirm the customers complaint and found the belt had slipped off the cam. Found the cam worn and belt strip together The customer agreed to the repair. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Andice, TX 78628

Gerry C

Job Details: 07/05/2022

"Arrived to inspect control panel too hot. I set the unit to 350 and tested the internal exhaust flu temperature and it was 305. The control panel area directly above measure at 140. I advised the CX that even though it is quite hot, it is normal and expected for this model of unit and there is not a way to lower the exhaust temperatures and how they affect the control panel area. The CX mentioned the excessive heat under the wall mounted cabinets and surrounding area and I advised them that use of the microwave hood above the unit will greatly reduce the heat and was able to demonstrate how much heat was pulled from the area. Operational test good, no gas leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Georgetown, TX 78628

Lou

Job Details: 07/05/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to both RC door gaskets being torn, I removed and replaced both gaskets and heated/shaped the gaskets with my heat gun. Tested door operating and gaskets are sealing as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, TX 78641

Gerry C

Job Details: 07/05/2022

Arrived to inspect no ice. Upon arrival I found the CX had corrected the issue by turning the power to ice maker back on. It was accidentally turn off. I advised the CX operation instructions. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Leander, TX 78641

Gerry C

Job Details: 07/05/2022

"Temp RC 40*-FZ-12*on arrival. Arrived for dispenser issue, during testing water flow was initially slow. After a few seconds, it went to acceptable levels, denoting ice flushed from the chiller. I found the cabinet was very out of square and the doors could not seal completely. The lower mullion area was slightly deformed, not allowing the gasket to completely to seal. I squared the cabinet and the doors to match and tamped the mullion into place. Gasket now fully contacting, I sealed the gapping in the door opening-to-liner with manufacturing sealant. Stopping the air leaks, the over cooling RC section should now be eliminated,preventing further chiller freezing. No leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS07

Near Leander, TX 78641

Gerry C

Job Details: 07/05/2022

Arrived to inspect heating issue. CX advised after 4 mins the unit would run but would not heat. Tested venting and found it extremely restricted. Further inspection revealed the installed ducting was incorrect and preventing the damper from opening. I removed the duct and the unit operated normally. I advised the CX the ducting must be replaced prior to further attempted operation.

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Leander, TX 78641

Gerry C

Job Details: 07/05/2022

Arrived to inspect error code. I verified the F2E1 was stored within memory. The unit would show the code when the door was open after baking operations. I removed and replaced the UI (console) and tested. Operational test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78702

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for unit not working. Test unit and found unit not connected correctly at junction. Secured junction test unit and unit test good job complete

We serviced a

KITCHENAID VENTHOOD

Model KVWB600DSS1

Near Austin, TX 78704

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for fan not coming on. Test unit and found fan disconnected. Secured connection test unit and unit working correctly job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for broiler not working correctly. Test unit and found flame not going all the way around broiler burner. Test unit and found choke opened way to much allowing gas to escape. Close choke to its correct position test unit and found broiler burner working correctly job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for unit giving F2E1 erro shorted keypad. Replaced control board test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, TX 76574

Cliff

Job Details: 07/05/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Taylor, TX 76574

Cliff

Job Details: 07/05/2022

Arrived on site to diagnose a washer that is not cycling properly. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS1

Near Hutto, TX 78634

Cliff

Job Details: 07/05/2022

Arrived on site to diagnose a range that is giving error code. Found sensor wire pinched between back cover and frame. Repaired wiring and tested unit. Found all is functioning properly at this time.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Georgetown, TX 78628

Gerry C

Job Details: 07/05/2022

"Arrived to inspect leak. Upon arrival, the CX informed me that they corrected the issue. Further discussion revealed the issue was from the drain tube(s) on the existing disposal and would not have been caused by dishwasher service, as none of the lines were disconnected or otherwise disturbed. I verified no standing water anywhere near the unit or associated lines. No leaks observed during service."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for dryer making a thumping noise. I inspected the unit and work area. I spun the drum by hand and could hear rattling from the drum bearing. I inspected the bearing and found a screw stuck between the bearing and the drum. I removed the screw and repeated the bearing. I tested the unit and found it working as designed. No abnormal noise. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for filter housing door not staying shut. I inspected the unit and work area. I found the door loose and easily popping open. I replaced the housing and retested it. It is now staying closed properly. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Meadowlakes, TX 78654

David S

Job Details: 07/05/2022

Arrived on site for cooktop not igniting. I spoke to the customer and found out the front left umber wasn't igniting but they found the cap not seated properly. I inspected the unit and found the lp conversion correct and the burners igniting properly. I spoke to the customer about the caps needing to be seated properly and if they have a burner that won't ignite to wiggle the cap and see of it falls into place. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Elgin, TX 78621

Wesley

Job Details: 07/05/2022

"Arrived onsite and found customer had attempted to have microwave dedicated, but electrician was unable to dedicate circuit. Determined the cause of smell and noise to be burning diode. Replaced diode

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Andice, TX 78628

Lou

Job Details: 07/05/2022

"Arrived on site to inspect cooktop burners not working. Upon further inspection, I tested all burners and found the middle griddle burner flames were not functioning properly. I disassembled the burner head from the cap and found a large amount of grease/oil on the burner head gas ports. Customer cleaned the burner head and I reassembled the burner assembly and retested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near San Marcos, TX 78666

Andrey

Job Details: 07/05/2022

"Arrived on site to test unit for not advancing in cycle, tested unit found latch not engaging, replaced latch put unit into diagnostics and found unit just humming and no agitating, found capacitor leaking oil, replaced control and capacitor, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Georgetown, TX 78633

Lou

Job Details: 07/05/2022

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is coming from the RC section. I placed the unit in diagnostics and tested the damper and the customer identified the noise it was making. I removed and replaced the damper assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GFE24JSKFFSS

Near Killeen, TX 76542

Tyler

Job Details: 07/05/2022

Arrived on site for refrigerator needing previously diagnosed control board. Upon arrival found unit had no lights and wasnt cooling. Installed board the. Reassembled and tested unit. Found lights all turned on and unit dropped temps from 79-65 degrees in under 15 minutes. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78633

Lou

Job Details: 07/05/2022

"Arrived on site to install previously diagnosed and ordered part. Per techline recommendations, I installed a steam blanket to the existing insulation and customer will run a wash cycle and advise whether or not the steam blanket helped to eliminate the moisture build up on the countertop. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near San Marcos, TX 78666

Andrey

Job Details: 07/05/2022

"Arrived on site to test unit for not turning off, tested unit found unit off at the breaker, turned unit on tested unit, unit is turning of/on with no issues, not that the unit is not connected to Wi-Fi and the symptom that the customer described is related to a firmware issue, provided customer with Wi-Fi team number, advised customer to call asap and get this issue resolved, if after the unit has been updated and is still exhibiting the same issue call us back, at this time job is complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near San Marcos, TX 78666

Kevin

Job Details: 07/05/2022

"Arrived on site and inspected dryer and found it is not cooling, found cut off has failed. Dryer is in a rent a center not its original location issue is likely due to a venting problem. Discussed with rent a center management after repairing dryer. If dryer returns to the same address vent to the exterior will need to be cleaned before installing dryer, job complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PSW26MSRBSS

Near San Marcos, TX 78666

Kevin

Job Details: 07/05/2022

"Arrived on site and found refrigerator is in a garage, for any future service it is on a concrete step 4 inches off the ground. Refrigerator is unplugged on arrival, used to two by fours stacked together to support it while it was rotated to access control board on the rear. After replacing control award compressor started running, fan started running. Recommended that homeowner allow at 24 hours to core

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Kyle, TX 78640

Kevin

Job Details: 07/05/2022

"Arrived on site and inspected refrigerator and found customer would like water filter and air filter changed. After replacement refrigerator is complete, job complete"

We serviced a

WHIRLPOOL WINE COOLER

Model WUB50X24HZ00

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/05/2022

"Arrived on site and inspected wine cooler and found installation location does not allow enough spacing on the right hand side for wine cooler door to open properly. It is up against the wall and there is no trim on cabinet. Wine cooler will need to installed preferably half inch to the left. There is also flooring missing on the right hand side. There is also baseboard keeping wine cooler for being able to be pulled forward. Wine cooler will need to be installed properly with the correct spacing around it according to page 4 of use and care document, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/05/2022

"On this service call oven has been moved by the builder to 441 CORTARO DR DRIPPING SPRINGS, TX 78620. This oven will be used as a place filler for several future homes. The last problem that resulted in parts ordered by LC was due to installation. The problem was corrected when installed at this home. Further installation problems may happen when this oven is moved to other homes. oven has a scratch on the handle which is no longer covered cosmetic warranty has lapsed, job complete"

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Liberty Hill, TX 78642

Vincent

Job Details: 07/05/2022

"Arrived on site for combo oven, inspected unit and work area. I tested temperatures in lower oven up to 350? and I was reading 364? on my multimeter coupler. I then tested upper oven and set it to pre heat 350? and once it reached preheat my multimeter was reading 352? unit is operating as designed. Job completed."

We serviced a

KITCHENAID VENTHOOD

Model KVUB606DSS3

Near Liberty Hill, TX 78642

Vincent

Job Details: 07/05/2022

"Arrived on site for vent hood, inspected unit and work area. CX complaint was lights not working. I tested unit and found one of the lights making a false contact on the pin connectors. I closed the pin connectors a little to help make a better contact and tested unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Matthew

Job Details: 07/05/2022

Arrived onsite for defective ice maker. Upon arrival replaced defective ice maker kit. Tested unit and unit is now functioning properly. Unit harvest and fills properly. Job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model ED5PVEXWS00

Near Austin, TX 78747

Andrey

Job Details: 07/04/2022

"Arrived on site to test unit found half evaporator has frost and cracks in liner

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78759

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice cubes jammed in auger preventing motor from running. Cleared clog and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78702

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected dishwasher and found it is not draining properly there is standing water in the tub, found drain pump is running but water is barely trickling out, send a video to KB/service management. Inspected drain hose and found knock out was never completely removed when dishwasher was originally installed. After removing remaining knock out water flow is still weak when viewed at garbage disposal. Cleaned out drain hose with shot back and it is still weak. Swapped out first part of drain hose for a new check valve and water flow is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Killeen, TX 76542

Gerry C

Job Details: 07/04/2022

"Arrived to instal previously diagnosed and ordered parts. I found the CXs filter was plugged and causing the water dispenser and ice maker issue. I installed a filter the CX provided, flushed and tested and the unit operated as normal. No leaks observed during service."

We serviced a

GE REFRIGERATOR

Model GFE24JSKFFSS

Near Killeen, TX 76542

Gerry C

Job Details: 07/04/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the previously ordered parts and verified correct operation. I found the FC opening had substantial gapping and I corrected by filling with mfg adhesive. I squared the doors to the chassis and equalized door height. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ12

Near Austin, TX 78759

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a refrigerator that was frosting in fc. Found no frost present at time of service and advised customer door may not have fully closed causing frosting issue. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Austin, TX 78757

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice cubes bound in auger and cleared clog. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Austin, TX 78758

Cliff

Job Details: 07/04/2022

"Arrived on site to diagnose a refrigerator that is not producing ice. Found no failures to unit at this time, ice bin was full and temps are correct in unit. Advised customer on findings and no further repairs needed. No leaks were found at time of service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, TX 78626

Lou

Job Details: 07/04/2022

"Arrived on site to inspect dishwasher not cleaning dishes and white residue on dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. During testing, I opened the unit door and found a large amount of suds in the bottom of the tub and the element has old detergent caked on it. I removed and replaced the element and retested and unit continues to operate as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. I made recommendations for cleaners also. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ3

Near Georgetown, TX 78626

Lou

Job Details: 07/04/2022

"Arrived on site to inspect dryer noises and now its not working. Upon further inspection, I tested voltage at the wall and got 243V. Removed the back panel and tested the thermal fuse and found it bad. I disassembled the unit and found the rollers, idler pulley and belt are bad I removed and replaced the two rollers and cleaned the axles, replaced the idler pulley and belt. Cleaned the lint from the unit (photos-before/after) and reassembled. Removed and replaced thermal fuse and tested the unit. Unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Andice, TX 78628

Lou

Job Details: 07/04/2022

"Arrived on site to inspect wall oven microwave combo error codes. Upon further inspection, I placed the unit in diagnostics showing error code F6E8. Following the tech sheet, I tested continuity to the control panel harness and it was good. I removed and replaced the microwave appliance manager and retested. At the end of testing, the error code F6E8 appeared again. I removed and replaced the control panel and retested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Andice, TX 78628

Lou

Job Details: 07/04/2022

"Arrived on site to inspect dryer not working. Upon further inspection, I found no power to the unit. Checked the breaker and it was tripped. Cycled power and retested voltage at the outlet and got 247V. Using my vent test kit, I tested airflow and found two out of two tests passed. I removed the back panel and tested the fuse, cutoffs, thermostat and element and all checked good. Removed the element and found the middle plate beginning to warp. I replaced the element and retested the unit and it is operating as designed. No lint observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/04/2022

Arrived on site for dryer taking to long to dry cloths. Upon arrival confirmed complaint. After further testing found all heating hardware functioning as designed. After further inspection I found clog in exhaust of dryer. After clearing clog I found unit could heat as designed with no failures call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Austin, TX 78731

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected refrigerator and found a small air gap on the top left hand side of the freezer gasket, water line to Icemaker in Fresh food section is frozen, and two interior LED modules are out. Used steamer and heat gun to reset freezer gasket, used steamer to thaw water line to icemaker. Icemaker cycled and filled properly. Freezer gasket should now be sealing properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW3

Near Austin, TX 78729

David S

Job Details: 07/04/2022

Arrived on site to install previous diagnose part. I installed a new ignitor. I reassembled the unit and tested it. I found it working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78731

Kevin

Job Details: 07/04/2022

Arrived on site and replaced control panel diagnosed by previous technician. After replacement oven is working properly. Remainder of repair covered by PL1

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Leander, TX 78641

Lou

Job Details: 07/04/2022

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I tested temps in the RC=44 on a setting of 40 and the FC=5 degrees. I placed the unit in diagnostics and tested the thermistors and found in test 39 the RC evap thermistor was shorted. I pulled the unit out and tested the evap thermistor and found 24.5kohms at 2.27VDC which is way out of range. Tested the RC thermistor and found it at 2.87VDC & 6.7kohms. I removed and replaced the RC evap motor harness, secured the evaporator to the back wall, foil taped and ziptied the evap thermistor to the suction line and sealed off the back panel of the evap cover with permagum and re-positioned the RC evap drip pan shims. Reassembled the RC section and sealed the gaps in the liner to chassis with silicone. Checked all door gaskets and were sealed properly and leveled the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Manor, TX 78653

Joe Z

Job Details: 07/04/2022

Arrived onsite for DoubleOven Upper Oven Upper Oven Not Heating. Noticed customer was not on WiFi. Customer connected to WiFi. Then reset breaker. Test unit and unit preheated to 350. Instructed customer of benefits of being connected to WiFi. Unit operates as designed. Job complete

We serviced a

ROPER REFRIGERATOR

Model RT14BKXKQ05

Near Austin, TX 78729

David S

Job Details: 07/04/2022

Arrived on site for fridge leaking. I inspected the unit and work area. I found the drain tube clogged with ice and debris. I cleared the ice and cleaned the drain tube. The evaporator pan is now draining properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Austin, TX 78753

Joe Z

Job Details: 07/04/2022

"Arrived onsite for Wet clothes or will not spin or finish cycle. Upon arrival inspected unit and found washplate broken inside of basket. Inspected gearcase and found oil has leaked onto all components.

We serviced a

FRIGIDAIRE RANGE

Model FFGF3017LBG

Near Round Rock, TX 78665

Vincent

Job Details: 07/04/2022

"Arrived on site to inspect range, Inspected unit and work area. I removed the top cover panel for all burners and turned on the gas at the wall inspected for any gas leaks with the gas detector I found no leaks in any other connections. I tested all burners turned them on and off several times to make sure any leaks were not going to come out after turning them on and off. Everything checks good. I have made customer aware to make sure all knobs are closed all the way. No leaks where observed during service, job completed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Georgetown, TX 78628

Vincent

Job Details: 07/04/2022

"Arrived on site for oven combo. Inspected unit and work area. I tested both ovens and found them smoking from being new. The CX was not available as house is vacant, but the ovens will have to be ran for minimum 2 hrs or until no smoke is seen to break them in. Unit is operating as normal. Job completed."

We serviced a

LG REFRIGERATOR

Model LFXS30766S/03

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

"Arrived on site for refrigerator not cooling upon arrival confirmed complaint. Upon arrival confirmed complaint and found actual temps at 9/43. After further testing I found ice maker starting to make ice, and unit had partial cooling and bringing compartments into semi safe ranges. I then found equalized pressures at 20 indicating a loss in refrigerant but when unit was running I found stable pressures at 0/110 high/low with no fluctuations. Found unit does have liner leak that cant be accessed. Couldnt find any dye on exterior of system. Will need findings reported that unit is slowly loosing refrigerant and cant be safely repaired due to linger leak/restriction. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVB03

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for refrigerator not making ice. Upon arrival found no cooling issues. Found motor of ice maker had stable 120 connection but wasnt rotating around. Replaced ice maker then reassembled and tested unit found ice maker could fill and harvest as designed. Informed customer to give unit 24 hrs to fill bucket. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for refrigerator making clicking sounds and not turning on. Upon arrival confirmed issue. After further testing I found start device failing. Replace device and reassembled and tested unit. Found all functions fully restored as designed with no failures. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice maker motor failing during harvest test. Found inlet valve still functioning as designed. Replaced ice maker and found unit could harvest and fill correctly. Instructed customer er to give unit 24 hrs minimum to fill bucket. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found element and cutoff broken again. Reassembled unit with new element and cutoff. Tested rest of u it but found no failures. Found unit still has clogg in exhaust vent of home causing repeated failure with dryer. Instructed customer they need a proper dryer vent cleaning done. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVB2

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

"Arrived on site for dishwasher Leaking. upon arrival confirmed complaint. After running multiple tests I found door gasket allowing water to pass through each lower ends of the door. Replaced gasket. Found leak had stopped as well as no leaks found under unit from sump, drain, or hoses. Call complete"

We serviced a

LG DRYER

Model DLG3401W

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

Arrived on site for dryer not tumbling. I found the belt came off again. I replaced the belt with new. No charge to customer. I reassembled the unit and tested it. I found it working properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

"Arrived on site for ice maker not producing. I inspected the unit and work area. I found the wiring harness at the freezer door bad

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

"Arrived on site to install previous diagnose parts. I replaced the manifold, manifold cover and control panel. I reassembled the unit and tested it. It is now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

Arrived on site to install previous diagnose parts. I gained access to the control and the lid latch. I installed both. I tested the unit and found it working properly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

"Arrived on site for dishwasher not cleaning dishes properly. I inspected the unit and work area I found fault codes f3e2 f3e1, owi faults. I replaced the owi sensor. I reassembled the unit. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Austin, TX 78721

Joe Z

Job Details: 07/04/2022

Arrived onsite for WAS NOT SPINNING CLOTHES DRY - CODE KEY/LOCK MSG AND NOW WILL NOT DO ANYTHING . Upon arrival display reads LOC for locked panel. Unlocked panel and ran diagnostics. Found F5-E2 lock failure. Test unit and lock operates correctly. Ran auto test and drain and spin cycles. Unit is operating as designed. Customer had accidentally pressed the lock button for 3 seconds instead of start button. The 2 buttons are side by side. Instructed customer on how to lock and unlock panel. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Joe Z

Job Details: 07/04/2022

Arrived onsite to install previously diagnosed parts. However Found the hood fan blower was warped and rubbing against housing causing a loud fan on high speed and fan not turning while microwave is running.needed to replace hood fan motor. Replaced hood fan motor and test unit . Unit motor is now only making normal operating sounds and microwave now continues to heat. Tested unit several times with cup of water. Job complete

We serviced a

WHIRLPOOL RANGE

Model AER6303MFB2

Near Austin, TX 78724

Joe Z

Job Details: 07/04/2022

"Arrived The door seal doesn't hold the heat in on one side. Upon arrival,inspected unit and found the left door hinge failed. Need to replace hinge. Replaced hinge and door now closes completely. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, TX 78747

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed door switch, replaced switch, tested unit, unit now running as designed,job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Buda, TX 78610

Andrey

Job Details: 07/04/2022

"Arrived on site to test unit for door just falling open, tested unit found right hinges tension spring was not hooked on, secured spring, tested unit , unit now running as designed job complete"

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFG

Near Kyle, TX 78640

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed control, replaced control unit now has power, testing unit found found high voltage engaging but not heating, hearing a hissing sound coming from diode or capacitor, asked customer what caused this issue, customer stated that a outlet has been shorting out causing lights to flicker in microwave and the it just completely shorted, the outlet issue has not been resolved and can have same issues for the unit when fixed, will need capacitor, magnetron and diode to fix unit but do not recommend proceeding with repair until the power/ voltage issue has been resolved, at this time job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near San Marcos, TX 78666

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed tub ring, replaced tub ring, tested unit in high spin unit is running as designed, advised customer on proper loading procedures to prevent future issues, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near San Marcos, TX 78666

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, unit is running as designed, job complete"

We serviced a

MAYTAG WASHER

Model MHW5100DC0

Near Belton, TX 76513

Gerry C

Job Details: 07/04/2022

"Arrived to inspect incorrect times. I found there were no stored errors and the unit passed service test mode. All settings showed a initial time of 14 min and changing settings caused the time to change to the correct value for the settings, but when the dial was turned, they all defaulted back to the 14 min. I cycled the power off and then back on and the issue immediately resolved. I advised the CX to cycle power if the issue returns and to contact the MFG if it returns repeatedly. No leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB1

Near Temple, TX 76502

Gerry C

Job Details: 07/04/2022

Arrived to inspect burner temperature issue. I found the infinite switch would not operate correctly and there were visible burnt spots. I removed and replaced the infinite switch and tested. Operational test good.

We serviced a

MAYTAG DRYER

Model MEDP576KW0

Near San Marcos, TX 78666

Andrey

Job Details: 07/04/2022

"Arrived on site to test unit for not turning on, tested unit found shorted thermal fuse, replaced fuse, tested unit, u it now running as designed advised customer to clear out vent from any restrictions,

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Jarrell, TX 76537

Gerry C

Job Details: 07/04/2022

"Arrived to inspect heating issue. The CX and prior history led me to believe that there was an issue with subsequent heating, after initial preheat. During testing I noted the unit would pulse up to five times before ignition would occur, and then there was an over-lean condition and loud combustion. The flame tube had the appearance of incomplete burn, denoting lean fuel to air ratio. I found the air shutter set too far open and after adjusting, the flame was at acceptable levels and ignition occurred every time at the first, or only a few times at the second ignition attempt. I tested at 350 and all cycle ignitions were flawless, until the chassis heated up: 460, 366, 411, 384, 408, 386, 410 and then fell off completely. I inspected the DSI board and found a failed joint at the spark transformer and corrected. Second testing at 350, after removing a 30+ offset, was: 433, 336, 371, 338, 388, 341, 389, 340, 387, 341, 385, stabilized average was 364 and I induced a -10F offset. The unit heated and cycled as designed after the repair and did not fail again.

We serviced a

WHIRLPOOL RANGE

Model KCGS956ESS02

Near Georgetown, TX 78633

Vincent

Job Details: 07/04/2022

"Arrived on site for cooktop, inspected unit and work area. CX complaint was middle burner was sputtering. I tested the burner and saw it doing exactly what CX said. I then removed the burner and found debris under the caps that can cause those issues. I advised CX to keep any debris from there. Reassembled the burner and tested unit is operating as normal. No leaks observed during service job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2568AES

Near Georgetown, TX 78633

Vincent

Job Details: 07/04/2022

"Arrived on site for icemaker, inspected unit and work area. Tested icemaker and found no problems, tested auger motor working good. There was a full batch of ice in the bin. Its possible that its getting clump up and CX is not waiting long enough to break it apart and dispense ice. Unit is operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Georgetown, TX 78628

Vincent

Job Details: 07/04/2022

"Arrived on site to install previously diagnosed parts. Installed icemaker . Filter hear reservoir. Tested unit and its now operating as designed. No leaks observed during service job completed."

We serviced a

WHIRLPOOL DRYER

Model MED5500FW

Near Austin, TX 78728

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a dryer that is making unusual noise. Found lint accumulated in blower wheel causing abnormal vibration. Cleaned blower and tested unit. Found all is functioning properly at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Austin, TX 78728

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found pump not fully plugged into control. Rewired unit properly and all is working properly at this time. No leaks were found at time of service

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS8

Near Austin, TX 78732

Kevin

Job Details: 07/04/2022

"Arrived on site and found standing water in tub, drain pump is running but not removing water. Remove water with vacuum and inspected drain pump and found impeller has sheared off of shaft. Discussed correct detergent usage, wash and dry expectations, and added high drain loop, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW

Near Austin, TX 78736

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected dishwasher and found Tenant is experiencing aroma from dishwasher interior, inspected drain and found no high drain loop installed. After correcting ran a diagnostic cycle and dishwasher is operating properly and draining properly

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Austin, TX 78748

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected dryer and found heating element has failed. Vent to the exterior is showing blocked/clogged on airflow meter. Replaced heating element and recommended to homeowner that vent to the exterior of the home be cleaned/cleared by a service. Dryer vent should not be connected until this is done, job complete"

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW0

Near Kyle, TX 78640

Kevin

Job Details: 07/04/2022

"Arrived on site and Replaced rebuilt control board, took one picture and a short video of dryer heating properly now, recommended to homeowner that vented exterior be inspected for any restriction that may cause the dryer to overheat. job complete"

We serviced a

GE DISHWASHER

Model PDW7880N10SS

Near Round Rock, TX 78681

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WDF330PAHB4

Near San Marcos, TX 78666

Andrew

Job Details: 07/04/2022

Arrived on site to test unit for not responding. Found no issues with unit. Put unit into diagnostics immediately after verifying nothing underneath float switch. Unit responded properly and no stored error codes. Ran full diagnostics twice with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, TX 78666

Andrew

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed igniter. Replaced igniter, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

JENN-AIR DISHWASHER

Model JDB3200AWS4

Near New Braunfels, TX 78132

Andrew

Job Details: 07/04/2022

"Arrived on site to replace console from previous diagnosis. Verified console was needed and replaced. Tested unit, unit now working as designed. Advised customer on running cleaning cycle to remove build up. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/04/2022

"Arrived on site to test unit for door gasket falling. Replaced door gasket, tested unit to 350 and 400, unit working as designed. Customer was using hanging thermometer. Advised against using hanging thermometer as stated in owners manual. Unable to keep up with temp fluctuations. Advised customer on calibration as well. Job complete."