Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8257 customer reviews

Steve C.

Steve C.

Arrived on site for the unit left rear burner is not turning on. Tested the unit and found the left rear element has a short. Replaced the element and tested the unit. Unit works properly and job complete.

Near Spring Ln, Jonestown, TX 78645
Dona W.

Dona W.

Arrived on site for no water coming in to washer, found mix valve mechanically closed, not allowing for any water to enter. Replaced valve verified water is now entering on cold and hot side, ran unit through quick cycle 2 x and verified all water connections dry. Unit is now functioning to mfg specifications.

Near Pueblo Dr, Waco, TX 76712
Steve C.

Steve C.

Near Drapers Cove, Lago Vista, TX 78645
Arthur B.

Arthur B.

WFW95HEDW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not starting. Tested unit and found control not starting. P&L are as follows; W11032117 (Control) $304.04,FL290 $189.99. Customer declining repair due to cost. Collected SVC of $108.24 today. All water connections were dry at time of service.

Near Canyon Springs Dr, Belton, TX 76513
Thomas L.

Thomas L.

Arrived on site for noisy operation. I found that as soon as you plug the unit in the drain pump runs. I cannot enter diagnostics. The pump will not stop running even with the pressure hose disconnected. Unit will need new control. Will bring valve and pump just in case. Water connections are dry.

Near W Parmer Ln, Austin, TX 78717
Dona W.

Dona W.

Arrived on site for dryer not turning on, found voltage on the wall without load at 110 from l1 to neutral and l2 to neutral at 134. Found with load on dryer l1 to neutral at start unit will start when holding push to start down voltage jumps to 178 volts one sided. Customer needs an electrician. All operations check good on dryer. Ducting clear.

Near Lasker Ave, Waco, TX 76707
Dona W.

Dona W.

Arrived on site for dryer not turning on, found voltage on the wall without load at 110 from l1 to neutral and l2 to neutral at 134. Found with load on dryer l1 to neutral at start unit will start when holding push to start down voltage jumps to 178 volts one sided. Customer needs an electrician. All operations check good on dryer.

Near Trice Ave, Waco, TX 76707
Nathaniel B.

Nathaniel B.

Model ASI2575GRB00, Call customers cell phone 5127184956 on return Arrived on call for noise complaint from unit, found humming noise only and found that the noise is internal con the compressor which is not normal it gets louder as it runs, will need compressor, uv drier, and access valve, will reschedule for 8/21/18, no water leaks at time of call, customer requests first thing 8 am appointment and did instruct customer time frame is not a guarantee that she will get it, if customer can not get this appointment will need to reschedule.

Near Lehman Ln, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model ASI2575GRB00, Call customers cell phone 5127184956 on return Arrived on call for noise complaint from unit, found humming noise only and found that the noise is internal con the compressor which is not normal it gets louder as it runs, will need compressor, uv drier, and access valve, will reschedule for 8/21/18, no water leaks at time of call, customer requests first thing 8 am appointment and did instruct customer time frame is not a guarantee that she will get it, if customer can not get this appointment will need to reschedule.

Near Lehman Ln, Bastrop, TX 78602
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete

Near Deerwood Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete

Near Deerwood Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete

Near Deerwood Dr, San Marcos, TX 78666
Clif L.

Clif L.

Whirlpool refrigerator WRF767SDEM01. Arrived on site to diagnose a refrigerator that is not cooling in the RC. Tested unit and found RC evaporator thermistor swelling due to lack of epoxy where wiring enters thermistor. Replaced RC wiring harness with thermistors. Secured evaporator thermistor with zip ties and sealed with tape. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Near Forsythe Dr, Austin, TX 78759
Thomas L.

Thomas L.

Arrived on site for no dry condition. Found element shorted in two. Replaced. Tested. Water connections are all dry.

Near Ivalenes Hope Dr, Austin, TX 78717
Kevin B.

Kevin B.

Arrived on site and replaced all paarts diagnosed on previous visit. Door appears to be closing better spoke with techline and they do not recommend replacing anything further, job complete. SR7722705089

Near Rowland Dr, Austin, TX 78745
Dona W.

Dona W.

Arrived on site for white residue on left front small burner. Found residue is overflow from a boil over, cooktop does not seem to be affected. Inspected all four burners and all checked to spec, water boiling correctly. Oven temps check good.

Near S 12th St, Waco, TX 76706
Dona W.

Dona W.

Arrived on site for customer stating that drain hose not installed correctly. Hose under sink does not have full loop but unit is draining correctly. Water is not syphoning into unit. Check valve is correct on DW side. Ran unit through diagnostics and found no saved error codes. Checked all operations of dishwasher are running to mfg spec. All water connections dry.

Near S 12th St, Waco, TX 76706
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.

Near Turkey Run, Cedar Creek, TX 78612
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.

Near Turkey Run, Cedar Creek, TX 78612
Arthur B.

Arthur B.

MVWC415EW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining. Found drain pump faulty. Removed water from tub and removed faulty drain pump. Installed new replacement and reassembled. Manually ran water thru tub and activated drain pump to clear all soap from tub. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Near Harvest Loop, Harker Heights, TX 76548
Clif L.

Clif L.

Amana dryer NED4655EW1. Arrived on site to diagnose a dryer that is not rotating timer. Tested unit and found loose connection on timer motor causing no timer operation. Reset connection and tested unit. Found all is functioning properly at this time. No other failures were found at this time.

Near Cheddar Loop Rd, Austin, TX 78728
Brandon C.

Brandon C.

Arrived on site for fresh food section not cooling properly, I found freezer to be at -7 degrees, and fresh food section at 48 degrees. I found he damper was in the shut position when I arrived. I turned unit off to cycle the damper motor, turned unit back on, found power getting to damper motor, but damper was not opening, bad damper motor. I replaced the damper assembly unit tested good. Water lines were dry at time of service

Near Broadwinged Hawk Dr, Bee Cave, TX 78738
Arthur B.

Arthur B.

MHWZ600TE00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer getting error code F01 and not starting. Found drain pump had seized. Removed and removed drain pump. Clear error codes and ran manual test cycle. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near FM 963, Oakalla, TX 78608
Tyler B.

Tyler B.

Near Mantalcino Dr, Round Rock, TX 78665
Lou S.

Lou S.

arrived on site to inspect cooktop burner flame going out. Upon further inspection, the customer advised that the middle burner would go out when she turned the burner down from medium to low. I found that the orifice for the simmer was clogged and not allowing gas flow to the burner. I cleaned the orifice out and tested and the burner operates as designed. I verified all burners were functioning properly. No gas leaks detected during service. Job completed.

Near Iveans Way, Austin, TX 78717
Steve C.

Steve C.

Arrived on site for the unit is intermittently freezing and not cooling in the fridge section. Tested the unit and found the damper control is closed and will not open. Found the damper is defective. Quoted customer for the part $78.94 and labor rf140 $169.99 plus tax. Replaced the damper and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near E Bear Creek Rd, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Please cancel this call as the customer stated she canceled with office as unit is working properly.

Near Paseo Corto Dr, Cedar Park, TX 78613
Dona W.

Dona W.

Arrived on site to replace door glass pack due to condensation. Found old door and new door packs are cut with ventilation on all four corners. Glass pack is designed this way. Sr#7722703370. All operations check correct. Condensation goes away after air flow reaches inside when door is closed. Temperatures check good. Customer has another unit hat is creating condensation when door is open as well.

Near Chapel Rd, Lorena, TX 76655
Jerry C.

Jerry C.

106.51133210 Arrived to inspect noise. I found the damper very noisy and I removed and replaced it. The cabinet required squaring and door leveling. I sealed gapping and tested. Operational test good, no leaks observed during service.

Near Sinuso Dr, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on sit for no operation. Replaced failed switches and fuse and interlocks. Unit tested properly after repairs.

Near S Lakeline Blvd, Cedar Park, TX 78613
Tyler B.

Tyler B.

Near Co Rd 105, Hutto, TX 78634
Wesley P.

Wesley P.

NTW4605EW0 Arrived on site and found impeller failed in drain motor and stops pushing under the slightest resistance. Quoted drain as 67.78 and labor as 179.99. Customer paid in full. Customer will be out of town. Will call back in for completion on return.

Near Secretariat Ridge Ln, Pflugerville, TX 78660
Thomas L.

Thomas L.

Ar iced on site to find failed dishwasher door gasket will order.

Near S Lakeline Blvd, Cedar Park, TX 78613
Arthur B.

Arthur B.

NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not starting. When arrived,unit was unplugged. Plugged unit in and found drain pump constantly running. Was able to cancel the cycle and run calibration. Unit calibrated successfully. Tested unit. Unit fills,agitates drain and spins as intended. Customer will need to raise drain hose so that it’s above the the console for better water flow. No other issues found. All water connections were dry at time of service.

Near West Ln, Killeen, TX 76549
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer drain hose not secured to house drain. Did find drain hose was not secured to house drain. Did take pictures of water damage prior. Secured drain hose with zip tie. Tested drain. Unit drain as intended. No other issues found. Customer did not have funds for service fee. Did not collect at this time. All water connections were dry at time of service.

Near Farhills Dr, Killeen, TX 76549
Dona W.

Dona W.

Arrived on site for no ice production, found recirculating pump working, found heater working, valve working. Found open bin thermistor. Found upon arrival customer states that not all functions of display working at all times. Will need display board, and bin thermistor. All water connections dry. Will reschedule for Friday 8/17/18.

Near Falcon Dr, Temple, TX 76502
Thomas L.

Thomas L.

Arrived on site for outside walls getting hot. Found condenser fan blade off of motor. Reinstalled

Near Staked Plains Loop, Austin, TX 78717
Arthur B.

Arthur B.

MHWE300VF0 (Front Load Washer) - MHWE300VF0

Near Water Oak Dr, Killeen, TX 76542
Lou S.

Lou S.

arrived on site to install a dishwasher. Upon arrival, I found that the unit had already been installed into the cabinet area. Upon further inspection, I found that the drain hose needed to be attached to the disposal and the water hose needed to be attached to the water outlet. I was able to attach the drain hose, but the water hose is approximately one foot too short. The builder was on site and I advised him of the situation and that the hose needed to be ordered and the office will schedule a return service call once the part arrives. I am ordering an 8ft water hose and the office is to schedule the return service. No water leaks observed during service.

Near TX-195, Georgetown, TX 78633
Scott  M.

Scott M.

OK built-in wall ovens 30 inch door not closing

Near Grand Ave Pkwy, Austin, TX 78728
Daniel  A.

Daniel A.

MVWX655DW1 Not recognizing cycle selection. Ran diagnostic. Unable to verify cycle selection during diagnostic. Replaced control. Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected

Near Lake Forest, Canyon Lake, TX 78133
Kevin B.

Kevin B.

Arrived on site and found dryer is not heating, remove rear panel and found everything is good, disassemble dryer and found igniter is operating properly. Removed supply line from rear of dryer and found there is no gas from the supply, recommended that a plumber be consulted to correct issue as the gas valve is not allowing gas flow. Gas cooktop is operating properly. No gas leaks at dryer connections at this time, job complete.

Near Escarpment Blvd, Austin, TX 78739
Wesley P.

Wesley P.

WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.

Near Brittle Lane, Pflugerville, TX 78660
Wesley P.

Wesley P.

WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.

Near Brittle Lane, Pflugerville, TX 78660
Tyler B.

Tyler B.

Near Co Rd 234, Georgetown, TX 78633
Luis M.

Luis M.

Built in KitchenAid-defrosted icemaker fill tube

Near Talbot Ln, Austin, TX 78746
Lou S.

Lou S.

arrived on site to inspect washer leaving bad odor on clothing. Upon arrival, the customer advised that when they do laundry, sometimes the clothes come out with a bad smell. The customer provided some clothing that had been recently washed and I could smell a bad odor on them. It smelled as if the towel articles had been left in the washer for a period of time after the wash was completed and not placed into the dryer immediately after washing. I advised the customer to make sure that when the wash is done, to removed the articles from the washer and place them in dryer and not allow the articles to sit in the washer for a period of time. Leaving them in the washer will allow the clothing to mildew and get this bad odor. Also, I advised the customer to clean their washer at least every 30 loads or so and to wash all hot water washes at the end of their washing day. Recommended that the customer purchase some washer cleaning liquid to help in getting the smell out of the unit too. No w

Near Hudson Lane, Leander, TX 78641
Clif L.

Clif L.

Whirlpool refrigerator GZ25FSRXYY2. Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found drain grommet clogged causing unit to leak water from the bottom of the freezer. Replaced drain grommets with drain tube assembly. Deiced freezer and tested unit. Found all is functioning properly at this time. No leaks found at time of service.

Near Candle Dr, Round Rock, TX 78681
Diego G.

Diego G.

Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Diego G.

Diego G.

Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Diego G.

Diego G.

Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Thomas L.

Thomas L.

Arrived on site no. lol condition in freezer. Found fresh food at 39 and freezer at 29. Found all operations running. Found compressor hot but only pulling .39 amps. Unit will need a new compressor which is discontinued. Part is DISCONTINUED 12001966. Referring customer to factory as part is stills Nader 12 year part only warranty. 800-253-1301

Near Overlook Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for unit not sparking correctly. Plugged unit in and it worked. Suspect unit has failing switches.none available. 74007774

Near Overlook Pkwy, Horseshoe Bay, TX 78657
Lou S.

Lou S.

arrived on site to install four prong power cord to a dryer. Upon further inspection, I found that the unit had a three prong cord and needed a four prong cord installed along with the dryer vent tube. I quoted the customer DR100 $129.99 for labor and $32.71 for the our prong cord for a total including tax of $176.12. The customer agreed to the install and paid in full. I removed the three prong cord and installed the four prong cord and installed the vent hose and tested the unit. The unit operated as designed, no lint observed during service. Job completed.

Near Colina Cove, Cedar Park, TX 78613
Arthur B.

Arthur B.

MVWC400XW4 (Top Load Washer) - Arrived onsite to install new water valve from prior visit’s diagnosis. Removed water valve and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. Water valves opens as intended. All water connections were dry at time of service.

Near Driftwood Dr, Killeen, TX 76549
Clif L.

Clif L.

Maytag washer MVWB765FW0. Arrived on site to diagnose a washing machine that is not completing spin cycles on occasion. Tested unit and found no mechanical failures to washer or no error codes saved in control. Advised homeowner on best loading procedures and cycles to use for proper operation. Also recalibrated machine to ensure washer is registering proper load sizes. No other repairs are needed at this time and all is working properly. No leaks were found at time of service.

Near Monument Dr, Round Rock, TX 78681
Tyler B.

Tyler B.

Near Dan Moody Trail, Georgetown, TX 78633
Brandon C.

Brandon C.

Arrived on site for customer complaint of unit stopping mid cycle, I put unit into diagnostic mode, found no error codes. Ran diagnostic cycle, unit tested good. What customer is stating is that the indicator light is not always on after the cycle completes. I reset main control board, ran diagnostic cycle, unit tested good. Water lines were dry at time of service.

Near Lohmans Crossing Rd, Austin, TX 78734
Clif L.

Clif L.

Whirlpool washer WTW7040DW1, Arrived on site to diagnose a washing machine that will not spin properly. Tested unit and found your case leaking oil causing out of balance spends and miss registering of Lowe’s sizes. Replaced care case and tested unit. No leaks were found at time of service.

Near Carrack Dr, Round Rock, TX 78681
Thomas L.

Thomas L.

Arrived on site to install the parts that were ordered to correct the right door popping open issue and the right front burner not igniting. The parts that were ordered will not fix the two issues. The right door is popping open, see pictures, because the door hinges are severely bent. The right front burner is not igniting because the orifice is totally plugged. Will order hinges and orifice to correct both issues. $56.05 conversation kit $54.00 each hinge Stay with Steve’s call back labor quote.

Near Apache Tears, Horseshoe Bay, TX 78657
Tyler B.

Tyler B.

Near Axis Loop, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and inspected washer and found debris in basket making contact with outer tub during spin cycle. After clearing debris washer is now operating properly, no water leaks from connections at time of service

Near S 1st St, Austin, TX 78745
Kevin B.

Kevin B.

Near Clover Ct, Austin, TX 78745
Brandon C.

Brandon C.

Arrived on site for kick plate loose, found left side screw was missing, I installed the screw, unit tested good.

Near Lago Vista Dr, Austin, TX 78734
Arthur B.

Arthur B.

MEW6630DDS (Wall Oven) - Arrived onsite for customer complaint of wall oven of overheating and cooling fan not working. Tested unit. Found that door hinges are not closing upper and lower door all the way. Found unit will need new door hinges,control, and cooling fan to complete repair. OF to R/S once AUTHO is obtained from AHS.

Near Winchester Drive, Copperas Cove, TX 76522
Thomas L.

Thomas L.

Arrived on site to inspect unit for leaking water internally. Tested unit and found bin almost full. Customer showed me the water leaking onto her ice. We visited and inspected unit and found that her it cutter grid was cutting ice and creating water dripping in the unit. All water connections were dry.

Near Pecan Crossing, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Removed and replaced leaking water filter. All operations and water connections are now normal and dry. Please see the created sticky note on this ticket.

Near Pecan Crossing, Horseshoe Bay, TX 78657
Kevin B.

Kevin B.

Near Manchaca Rd, Austin, TX 78745
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Removed that hose and found it is blocked by lint. After clearing airflow has returned, recommended to customer that a periscope vent be considered to prevent vent hose from collapsing behind the dryer. No lint found in dryer at time of service, job complete.

Near Manchaca Rd, Austin, TX 78745
Lou S.

Lou S.

arrived on site to inspect oven temps being off 75 degrees. Using my thermal couple and placing it in the center of the center rack, I began testing on Bake at 350 degrees. In approximately nine mins, the unit beeped as it registered 350 degrees and my thermal couple registered 336 degrees. I took five more readings to get my overall unit average heat. My reasons were....359, 316, 368, 329, and 362 for an average temperature of 346 degrees. Going off my readings, this unit is operating as designed. No gas leaks observed during service. Job completed. Customer was not available to sign receipt.

Near Lyndhurst Blvd, Austin, TX 78717
Arthur B.

Arthur B.

LSR8233EQ0 (Top Load Washer) - Arrived onsite to install new motor,gearcase,and clutch to top load washer from my prior visit’s diagnosis. Removed faulty motor,gearcase and clutch and installed new replacements. Reassembled. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near John Henry Dr, Copperas Cove, TX 76522
Thomas L.

Thomas L.

Arrived on site to replace failed spark module. Replace failed spark modules and tested. Left front burner will not ignite. When I go from the back of the unit and pull that igniter wire towards me the burner will ignite. If I release it the burner will not ignite. There is a problem with the igniter and it’s wire. Will order. Will need to make in two hours. Office to reschedule. Note for parts researcher: I need the spark igniter, or electrode, for the left front burner. IPL only shows part16 which is the center rear electrode.

Near La Serena Loop, Horseshoe Bay, TX 78657
Scott  M.

Scott M.

KitchenAid French door refrigerator. Strange rattling noise around compressor area

Near Orange Dr, Austin, TX 78750
Tyler B.

Tyler B.

Near Williams Dr, Georgetown, TX 78633
Luis M.

Luis M.

Refrigerator-installed mullion heater harness

Near Harper Park Dr, Austin, TX 78735
Wesley P.

Wesley P.

MESX655DW1 Arrived on site and found vent clogged. Advised customer on vent cleaning as a necessity. Used test kit to demonstrate. All checks good with unit. Advised customer on use and care.

Near Holstein St, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect microwave door not closing. Upon further inspection, I found that the top interlock cam was in the closed position. I unplugged the unit to keep from popping the fuse and placed the cam in the open position. I plugged the unit back in and tested using a cup of cold water. The unit turned on and the water was heated. The unit is operating as designed. I quoted the customer MW100 $99.99 and with tax the total was $108.24. The customer paid in full, job completed.

Near Maxwell Dr, Leander, TX 78641
Luis M.

Luis M.

Built in KitchenAid-replaced water filter cap

Near Governors Hill, Austin, TX 78735
Kevin B.

Kevin B.

apartment 1236, arrived on site and inspected wine cooler and found handle has broken off will need to order and replace handle and have hinges on hand to ensure repair on next visit.

Near Old San Antonio Rd, Austin, TX 78748
Kevin B.

Kevin B.

Arrived on site and found crisper drawer is cracked, replaced drawer and it is now correct. No water leaks from connections at time of service, job complete.

Near Old San Antonio Rd, Austin, TX 78748
Brandon C.

Brandon C.

Arrived on site for customer complaint of soap dispenser not staying shut, found soap dispenser was broken. I replaced soap dispenser, unit tested good. Water lines were dry at time of service.

Near Snowdonia Cove, Bee Cave, TX 78738
Arthur B.

Arthur B.

WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer leaking from bottom. Tested manually. Found when draining, water is overflowing in house drain tube. Advised customer of findings. Advised customer to have drain checked by plumber. No issues found at washer. All water connections were dry at time of service.

Near Hughes Ave, Copperas Cove, TX 76522
Robert J.

Robert J.

WHD5090GW Arrived on job for complaints of not sensor drying shutting off befor completely dry and damage to rear of dryer. Stacked dryer in small space need 2 man. Office to schedule with second man

Near E 6th St, Austin, TX 78702
Lou S.

Lou S.

arrived on site to inspect microwave popping and having s burning smell. Upon further inspection, the customer advised that the unit was making a popping noise, not heating up water, then it began to smell like it was burning inside so she unplugged the unit. I placed a cup of cold water into the unit and started it for a quick 30 second heat. Immediately, I could smell something burning like plastic and metal and I could hear the magnetron humming loudly. I turned the unit off and removed it from the wall. I found that the capacity had shorted out and the connector was melted. Also, the transformer had a burn mark on one of its connectors. I removed and replaced the transformer, magnetron, diode and capacitor and tested the unit before putting it back together. The unit operated as designed. I put the unit back together and re-installed it to the wall and tested again and the unit continued to operate as designed. Job completed.

Near Feldspar Stream Way, Leander, TX 78641
Luis M.

Luis M.

Refrigerator-replaced main control

Near Rockmoor Ave, Austin, TX 78703
Jerry C.

Jerry C.

WDT730PAHZ0 Arrived to inspect drying issue. I entered service test mode and found 5-1 stored. I found the door would not close correctly due to debris blocking the hinge. I corrected the debris issue and the door worked as designed. I tested the unit and it operated as designed. No leaks observed during service.

Near Blue Heron Ln, Georgetown, TX 78628
Arthur B.

Arthur B.

WRB322DMBB00 (Bottom Mount Refrigerator) - Arrived onsite to removed and replace FC door from my prior visit’s rediagnosis. Removed warped door and installed new replacement. Reassembled. Door now closes well to door switch. No other issues found. All water connections were dry at time of service.

Near Northcrest Dr, Killeen, TX 76543
Kevin B.

Kevin B.

Arrived on site and found no production from icemaker, attempted to cycle icemaker manually and motor has failed. Replaced ice maker and it is now operating properly. Recommended to customer that first batch of ice be discarded. No water leaks from connections at time of service, job complete.

Near Taft Ln, Austin, TX 78748
Kevin B.

Kevin B.

Arrived on site and found customer is using non-HE detergent, removed to build up powder from detergent cup. After removal ran a diagnostic cycle and confirm all functions are operating properly. Recommended to customer that a liquid HE detergent be used to improve results. No water leaks from connections at time of service, job complete.

Near Taft Ln, Austin, TX 78748
Brandon C.

Brandon C.

Arrived on site for customer complaint of loud fan motor noise, found fan motor shaft was bent, I replaced fan motor, unit tested good.

Near Rush Pea Cir, Austin, TX 78738
Thomas L.

Thomas L.

Arrived on site for poor drying conditions. Tested unit and found no power to the heater. Replace control and tested. All water connections were dry. Note that the customer was informed that his water temperature is only 113° and it must be a minimum of 120°. Customer will have that condition addressed.

Near Grand Oaks Ln, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to inspect oven showing F3 error code. Upon further inspection, I attempted to test the unit by starting it at 350 Bake and the unit immediately showed F3 error code. I checked the sensor for ohms and it showed to be open. I removed and replaced the sensor and tested and the unit operated as designed. No gas leaks detected during service. Job completed.

Near Canadian Springs Dr, Leander, TX 78641
Robert J.

Robert J.

WMH32519FS0 Arrived on job for complaints of not starting. Found switches for interlock not working. Replaced all three switches and holders. Test microwave after repair operation normal. Job complete

Near Bella Vista Cir, Kyle, TX 78640
Arthur B.

Arthur B.

G7CE3034XS00 (Cooktop) - Arrived onsite for customer complaint of cooktop RF element not coming on. Removed cooktop and found RF element and infinite switch shorted. Removed and replaced RF element and infinite switch. Reassembled. Tested unit. RF element now works as intended. No other issues found.

Near Blue Nile Dr, Killeen, TX 76542
Lou S.

Lou S.

arrived on site to inspect cooktop burner turning off and on. Upon arrival, the customer was concerned about the cooktop burner turning off and on while he would be boiling a pot of water. He placed a large pot with approximately 8 cups of water in it on the right front burner and turned the unit on HI. The burner would begin to heat then it would turn off, but then turn back on. I explained to the customer how the unit works as its a safety precaution for the burner. I notified Service Manager CS regarding this issue and he clarified that the burner will reach a certain temp then shut off to keep the glass top from shattering. CS recommended that the customer place a venting lid on the pot to assist in boiling then place the food in the pot and keep the lid off to continue with boiling. Again, I explained to the customer on what steps to take with the unit and he seemed to be good with this info. Customer advised that he wanted a second opinion as he received info from the previous te

Near Brandywine Cir, Austin, TX 78750
Lou S.

Lou S.

arrived on site to inspect dryer making loud noise. Upon further inspection, I hand turned the drum to see if I could duplicate the noise and as I turned the drum, I found a piece of metal chain hanging out from the inner edge of the drum. I removed the front of the unit to expose the drum liner and found a piece of chain with a plastic ball at the end of it which was rubbing against the drum and chassis. I removed the debris and re-installed the front/door of the unit and tested. The unit operated as designed. I quoted the customer DR100 99.99 for the service/diagnostics fee and with tax the total was $108.24, which the customer paid in full. No lint observed during service, job completed.

Near Paint Brush Trail, Cedar Park, TX 78613
Lou S.

Lou S.

arrived on site to inspect washer not working. Upon further inspection, I found that the unit was full of water almost to the top of the tub. I attempted to place the unit in diagnostics, but the unit was in flood mode and the drain attempted to kick on, but sounded as if something was preventing it from coming on. Using my wet vac, I pumped out approximately 12 gallons of water. Once I was done, I removed the drain pump and found a piece of metal wedged against the impeller keeping it from spinning and draining the water out of the unit. I removed the metal debris and re-installed the drain pump and tested the unit. As soon as I plugged the the outlet, the drain pump kicked on. Once the unit stopped draining, I placed the unit in diagnostics and cleared the error code and tested. Unit operated as designed, no water leaks observed during service. Job completed.

Near Bois D Arc Ln, Cedar Park, TX 78613
Tyler B.

Tyler B.

Near Leon River Loop, Hutto, TX 78634
Robert J.

Robert J.

WDT730PAHZ0 Arrived on job for complaints of not cleaning. Ran diagnostics and found the water was not entering washer. Found loose connection at valve . Reconnect power and test water now entering washer. Operation normal. No leaks detected at time of service.

Near E 4th St, Austin, TX 78702
Tyler B.

Tyler B.

Near Co Rd 132, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect ice maker not producing ice and ice buildup behind produce drawer. Upon further inspection, I found that the ice buildup was on the fc evaporator and the unit is making ice. The customer advised that they found that the unit had ice buildup before they left on vacation so they unplugged the unit to defrost and when they returned approximately four days later, they plugged the unit back in and the ice maker produced ice but there was ice buildup on the fc Evap. I checked the drain tube in the back of the unit and found it gapped so I sealed the gap with manufacturers approved silicone. I verified all the prior work that had been done to the unit to make sure there were no more issues with that. I removed and replaced the fc Evap motor and thermistor and tested the unit and the unit operated as designed. I verified the fc door gasket was sealing properly as well. No water leaks observed during service. Job completed.

Near Ranch Rd, Leander, TX 78641
Robert J.

Robert J.

MEDC215EW1 Arrived on job for complaints of too hot. Ran temperature and air test. Failed air test checked vent on outside of home no air movement.

Near Ponciana Dr, Austin, TX 78744
Lou S.

Lou S.

arrived on site to inspect ice maker not working and no water dispensing. Upon further inspection, I found the actuating arm in the off position on the ice maker. I put it in the on position and the ice maker began to cycle, but no water dispensed into the ice maker. I checked the water dispenser and no water dispensed. I verified voltage to the valve and tested the ice maker and could hear the valve opening. I pulled the water filter and tested the dispenser and water dispensed. I verified water flow at the ice maker as well. I quoted the customer $55.00 for the water filter and RF100 99.99 for a total of $167.78. The customer agreed to purchase the filter and paid in full. I removed and replaced the water filter and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Near Ronald Reagan Blvd, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect refrigerator making a loud noise. Upon further inspection, the customer advised that the unit is making s loud rattling noise and she provided a recording of the noise. The noise appeared to be metal vibrating. I pulled the unit from its place and inspected the compressor and condenser fan and could not hear or duplicate the noise. I put the unit back into its place and while I inspected the evaporator and cover and found no ice buildup, the noise began and got louder as I listened to see when it was coming from. I pulled the unit from its place again and once behind the unit, the loud noise sounded as if it were coming from the wall behind the unit. The customer advised that the water heater was behind the wall in the garage. We went to the garage and found that the loud noise was the water heater. I recommended that the customer get a plumber at this point to inspect the water heater. I quoted the customer RF100 $99.99 with a total including tax of $108.24.

Near Goodnight Trail, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect oven making loud noise while in use. Upon arrival, the customer advised that the unit makes a loud metal on metal screeching noise while the unit is heating up. The unit is approximately one month old so it still has some breaking in to do. Turned the unit on 375 Bake and waited for the unit to heat up. About 6 mins into heating, the unit began to make the screeching noise. I opened the door to listen closer and found that the mount holding the bake element in place is making the noise. It appears that when the element gets hot and expands, it causes the mount to move and scratch on the bottom of the oven cabinet. I tightened the screws that mount the element at the back of the oven cabinet and adjusted the mount holding the element and it helped. I explained to the customer that there isn't anything that can be done and that over time as the element is used more, the noise should stop altogether. There's nothing further that can be done. Job completed.

Near Eagleridge trail, Leander, TX 78641
Arthur B.

Arthur B.

MFT2976AEM01 (Dual Evaporator Refrigerator) - Arrived onsite for customer compliant of no cool in FC section after tech’s diagnosis. Found compressor was at full ramped speed. Found temperature in FC section was at 38F. Advised customer that unit falls under S71233 rework. Ordering new compressor,RC evaporator to complete repair. OF to R/S. All water connections were dry at time of service.

Near Parque Ct, Georgetown, TX 78626
Lou S.

Lou S.

arrived on site to inspect water standing in the bellow. Upon further inspection, I found a small amount of typical debris in the drain holes of the bellow. I placed the unit in diagnostics and tested with no error codes. Unit operated as designed except the bellow was still holding water. I used my wet vac in an attempt to clean the holes out, but it did not clear them enough to drain the water. I removed and replaced the bellow and tested the unit and the unit operated as designed and there was no standing water in the bellow. No water leaks observed during service, job completed.

Near Manada Trail, Leander, TX 78641
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found both interior LED boards are not operating. After replacing lights are now working, no water leaks from connections at time of service, job complete.

Near Ranch to Market Rd 150, Kyle, TX 78640
Tyler B.

Tyler B.

Near Crossland Dr, Georgetown, TX 78628
Arthur B.

Arthur B.

WFG540H0AS0 (Freestanding Gas Range) - Arrived onsite for customer complaint of gas range not igniting in the oven section. Removed cover and found igniter diode bad. Removed and replaced bake ignitor. Reassembled and tested. Found oven now ignites in 1st light. No other issues found. No gas leaks detected at time of service.

Near Old Blue Mountain Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

KRMF606ESS01(5 Door French Door Refrigerator) - Arrived onsite for customer complaint FC door plastic trim is cracked. Verified damage. Unit will need new door assembly. Advised customer 6-8 week turn around time. IF to R/S. All water connections were dry at time of service.

Near Gabriel Vista W, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site found dispenser has failed, after replacing dispenser ran a diagnostic cycle and all functions are operating properly. No water leaks from connections at time of service, Job complete

Near Co Rd 131, Buda, TX 78610
Luis M.

Luis M.

Ice machine-replaced compressor,harness,evaporator,valve

Near Senna Hills Dr, Austin, TX 78733
Tyler B.

Tyler B.

Near Co Rd 132, Hutto, TX 78634
Arthur B.

Arthur B.

WMH32519FT0 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating and getting error code F4E4. Confirmed error code F4E4 (Humidity Sensor Error). Removed control panel and found humidity sensor was not connected to control. Connected harness and reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling and no errors. No other issues found.

Near Cobalt Cove, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and found no production from icemaker, found voltage is good to icemaker and valve will activate when ice maker is jumped. Quoted customer for icemaker replacement. Ice maker $112.80, RF360 $169.99 total labor. After replacement icemaker has cycled and is operating properly, job complete.

Near Thaxton Rd, Austin, TX 78747
Arthur B.

Arthur B.

KEBS107SSS04 (Convection Wall Oven) - Arrived onsite for customer complaint of broil element warped. Found broil element had weak spot and warped on front. P&L are as follows; WP9760774 (Broil Element) $118.00, WO120 $179.99. Removed faulty broil element and installed new replacement. Reassembled. Tested unit. Broil element works as intended. No other issues found.

Near Sebastian Ln, Georgetown, TX 78633
Robert J.

Robert J.

GI15NDXZS2 Arrived on job for complaints of no ice. Ran diagnostics and found no water entering unit. Check valve under sink and found it to be faulted. Got some water to enter unit by turning valve but still too low for good production. No leaks detected at time of service. Job complete

Near Melissa Ln, Austin, TX 78704
Robert J.

Robert J.

KRFC704FSS00

Near Melissa Ln, Austin, TX 78704
Arthur B.

Arthur B.

KBFN502ESS01 (Built-In Refrigerator) - Arrived onsite to install new icemaker to built in French door refrigerator. Removed and replaced icemaker. Reassembled. Icemaker called for water and did not leak. No other issues found. All water connections were dry at time of service.

Near Woodland Park, Georgetown, TX 78633
Lou S.

Lou S.

Arrived on site to inspect cooktop ignitors constantly sparking. Upon further inspection, I found that the left front and rear ignitors continued to spark even after igniting the flame and would not stop. I opened the cooktop up to expose the wiring harness and modules and took the connector of the left rear burner Ignitor and connected it to the middle burner spark module and tested. The Ignitor turned off when I turned the knob to do such. I tested the left front Ignitor the same way and got the same results. I quoted the customer $164.99 for both spark modules and CO370 $179.99 for service/labor fees for a total including tax of $552.04. The customer agreed to the repair and paid in full. I removed and replaced the left front and left rear spark modules and tested and they operated as designed. No gas leaks detected during service, job completed.

Near Avery Woods Ln, Cedar Park, TX 78613
Kevin B.

Kevin B.

Arrived on site and inspected washer and the inside of the basket has oily residue. Took several pictures. Spoke with tech line in the washing machine does not have any oil in any of its components. Discussed with apartment management and they will just run a cleaning cycle to correct the issue. No water leaks from connections at time of service, job complete.

Near E Hwy 290, Austin, TX 78735
Arthur B.

Arthur B.

110.26752503 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning properly and not draining. Tilted unit up and found gearcase leaking and clutch not engaging. P&L are as follows; 3360629 (Gearcase) $213.49,285785 (Clutch) $63.86,TL410 $225.99. Removed leaking gearcase. Installed new gearcase and clutch. Reassembled. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Painted Bunting Ln, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Worley Dr, Pflugerville, TX 78660
Kevin B.

Kevin B.

Arrived on site and and inspector dryer and found it is heating properly but customer is experiencing an airflow error. Removed vent hose from rear of the dryer and found airflow is good. Recommended that apartment maintenance be contacted to correct airflow by cleaning vent to exterior of building. No lint found in dryer at time of service, job complete.

Near Southwest Pkwy, Austin, TX 78735
Steve C.

Steve C.

Near Blue Monster Cove, Round Rock, TX 78664
Robert J.

Robert J.

DLE2250W Arrived on job for complaints of Brunson clothing and shutting off. Dr100 $99.99 customer instructed about over loading dryer. Unit in home for college students the dryer is being over loaded shutting off in middle of cycle before cooling off at end of cycle and clothing loaded too high touching heater vent causing burns to clothing.

Near Rio Grande St, Austin, TX 78705
Mike G.

Mike G.

MVWB865GW0, Arrived on site for unit not filling checked unit and found that the water valve is not letting hot or cold water in replaced water valve and recalibrated unit and ran test cycle and unit is now filling with hot and cold water and unit is working properly checked unit for water leaks and no leaks found at time of srv.....

Near Toll Bridge Rd, Belton, TX 76513
Mike G.

Mike G.

MVWB865GW0, Arrived on site for unit not filling checked unit and found that the water valve is not letting hot or cold water in replaced water valve and recalibrated unit and ran test cycle and unit is now filling with hot and cold water and unit is working properly checked unit for water leaks and no leaks found at time of srv.....

Near Toll Bridge Rd, Belton, TX 76513
Arthur B.

Arthur B.

KSCS23FVMS01 (SxS Refrigerator) - Arrived onsite to install new control kit and inverter to SxS refrigerator from prior tech’s diagnosis. Removed both inverter and control. Installed updated control kit and inverter. Reassembled, powered up unit. Found unit cooling as intended. No other issues found at this time. All water connections were dry at time of service.

Near Cold Springs Dr, Georgetown, TX 78633
Brandon C.

Brandon C.

Arrived on site for customer complaint of filter not going into filter housing. I found customer had put filter in upside down and it was locked into an improper position. I was able to remove filter and install correctly. Unit tested good with no leaks at time of service.

Near La Barzola Bend, Austin, TX 78738
Lou S.

Lou S.

arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested and the unit showed error code 9/1. I cleared the error code and continued with testing. As soon as the water entered the unit and it began to wash, the sump/motor assembly began to leak at the diverter. I opened the units door and immediately canceled diagnostics and turned on the drain pump. I quoted the customer $166.45 for the sump/motor assembly and DW350 $199.99 for the service/labor fees for a total including tax of $396.67. The customer agreed to the repair so I removed and replaced the sump/motor assembly and tested the unit. The unit operated as designed with no error codes. No water leaks observed after repair, job completed.

Near E 15th St, Georgetown, TX 78626
Lou S.

Lou S.

arrived on site to inspect no cooling in refrigerator. Upon further inspection, I found a small amount of ice buildup on the rc Evap cover and Evap. I removed the cover and used my steamer to removed the ice and removed and replaced the Evap motor assembly due to the motor/fan not working. I noticed that a small block of ice was wedged into the fan blades. Also, found that the thermistor was in the wrong location so when I replaced the assembly I placed the thermistor is the correct place. I tested the unit and the unit operates as designed. No water leaks observed during service, job completed.

Near Etta May Lane, Leander, TX 78641
Wesley P.

Wesley P.

Arrived on site and found freezer frosted from poor seal. Restored seal and removed ice. Advised customer on use and care. All checks good. Unit operating as designed.

Near Brookside Pass, Cedar Park, TX 78613
Nathaniel B.

Nathaniel B.

Model MVWX655DW1, Arrived on call for prior found control intermittently sending voltage to water valve, installed control today and ran calibration and then auto test and all checks good, no water leaks from washer at time of call., customer has water shut off until shut offs at wall are repaired due to leaking on hot side only.

Near Tangle Wood Cove, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model MVWX655DW1, Arrived on call for prior found control intermittently sending voltage to water valve, installed control today and ran calibration and then auto test and all checks good, no water leaks from washer at time of call., customer has water shut off until shut offs at wall are repaired due to leaking on hot side only.

Near Tangle Wood Cove, Elgin, TX 78621
Luis M.

Luis M.

Refrigerator-replaced faulty icemaker

Near Elderberry Rd, Austin, TX 78737
Arthur B.

Arthur B.

MDBTT79AWW (Dishwasher) - Arrived onsite for customer complaint of dishwasher lower wash arm not washing dishes. Found lower dishrack is sagging causing to rub on lower wash arm. Also found upper dishrack tine broke off and hanging in wheels. Will need new upper and lower dishrack and wash arm to complete repair. Advised AHS must approve parts. OF to R/S. All water connections were dry at time of service.

Near Mulberry Dr Kempner, Copperas Cove, TX 76522
James C.

James C.

Arrived on site and installed new evap cover. Checked for air leaks and found to be sealing properly. All water connections dry at time of service and unit working properly. Job complete.

Near Piana Place, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model WRT311FZDW01, After gasket installed fridge door pops open when shut, found were inside liner meets outer cabinet on fresh food had large gaping so door not able to hold vacuum on gasket so sealed were inside liner meets outer cabinet on both sections and heated fresh food gasket to reform gasket and top left will seal know but bottom left corner of gasket is torn, will need to order fresh food door gasket again, will reschedule for 8/16/18, unit is not connected to a water source.

Near John Tyler St, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WRT311FZDW01, After gasket installed fridge door pops open when shut, found were inside liner meets outer cabinet on fresh food had large gaping so door not able to hold vacuum on gasket so sealed were inside liner meets outer cabinet on both sections and heated fresh food gasket to reform gasket and top left will seal know but bottom left corner of gasket is torn, will need to order fresh food door gasket again, will reschedule for 8/16/18, unit is not connected to a water source.

Near John Tyler St, Manor, TX 78653
Arthur B.

Arthur B.

MVWC416FW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not cleaning clothes properly. Ran diagnostics and found error code F0E5 (Off Balance Error). Calibrated unit. Unit completed successfully. Did find suspension warn causing gasket to wobble against cabinet. Ordering suspension. Next available for customer is 8/16 per customer. All water connections were dry at time of service.

Near Phyllis Dr, Copperas Cove, TX 76522
Tyler B.

Tyler B.

Near Kirkhill St, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect dishwasher door dented. Upon further inspection, I found that the outer door had a dent in the upper left corner. Due to the unit being out of warranty period for cosmetics, I quoted the customer $142.78 for the outer door. Customer agreed to the repair and paid in full. I removed and replaced the outer door and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Near Westino Way, Leander, TX 78641
Arthur B.

Arthur B.

MDBH945AWS (Dishwasher) - Arrived onsite for customer complaint of dishwasher not filling. Opening unit and found bottle cap lodged between tub and float bobber. Removed obstruction. Found unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

Near Judy Ln, Copperas Cove, TX 76522
James C.

James C.

Arrived on site and found unit making a loud vibrating sound. Found high pressure and suction lines touching and drain pan vibrating on bottom plate. Separated lines and installed sound pad under drain pan. All water connections dry at time of service and unit working properly. Job complete.

Near Horizon Cove, Lago Vista, TX 78645
Nathaniel B.

Nathaniel B.

Model CGR1110ADW, Arrived on call for all burners are not igniting, found only the spark module harness bad, spark module not needed, also instructed customer on cleaning of burners, all burners are lighting know, no gas leaks at time of call, call complete.

Near Hamilton Point Cir, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model CGR1110ADW, Arrived on call for all burners are not igniting, found only the spark module harness bad, spark module not needed, also instructed customer on cleaning of burners, all burners are lighting know, no gas leaks at time of call, call complete.

Near Hamilton Point Cir, Manor, TX 78653
Diego G.

Diego G.

Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete

Near Antler Dr, Spring Branch, TX 78070
Diego G.

Diego G.

Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete

Near Antler Dr, Spring Branch, TX 78070
Diego G.

Diego G.

Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete

Near Antler Dr, Spring Branch, TX 78070
Arthur B.

Arthur B.

MVWC400XW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit. Found water valve on cold side is not opening allowing cold water to enter. Unit will need new water valve assembly. R/S for Monday 8/13. All water connections were dry at time of service.

Near Driftwood Dr, Killeen, TX 76549
Tyler B.

Tyler B.

Near Weiskopf Loop, Round Rock, TX 78664
Robert J.

Robert J.

WDT720PADM3 Arrived on job #330 for not washing. Ran diagnostics and got F4E3 code no wash motor. Replaced motor sump. And test operation normal and no leaks detected.

Near Garcia St, Austin, TX 78723
Nathaniel B.

Nathaniel B.

Model MEDB765FW0, Arrived on call for dryer is not producing heat at all, checked for error codes and got f 4 e4 which is a l2 line voltage error , f2e1 which is stuck key on ui, found no stuck keys on ui, found for l2 voltage error found only 4.3 ac volts from l2 to neutral, customer will need to contact a electrician to have outlet repaired, power cord is really loose in outlet, customer to contact a electrician, dryer wall vent is clear.

Near Sun Glass Dr, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model MEDB765FW0, Arrived on call for dryer is not producing heat at all, checked for error codes and got f 4 e4 which is a l2 line voltage error , f2e1 which is stuck key on ui, found no stuck keys on ui, found for l2 voltage error found only 4.3 ac volts from l2 to neutral, customer will need to contact a electrician to have outlet repaired, power cord is really loose in outlet, customer to contact a electrician, dryer wall vent is clear.

Near Sun Glass Dr, Manor, TX 78653
Arthur B.

Arthur B.

WED4815EW1 (Dryer) - Arrived onsite for customer complaint of dryer taking too long to dry clothes. Found dryer tube was linked and too one. Shorted dryer tube and installed so there was no kink. Reassembled. Tested dryer. Found good air circulation coming from dryer. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Herndon Dr, Killeen, TX 76543
Wesley P.

Wesley P.

WRV986FDEM01 Arrived on site and found unit operating as designed. Found freezer icemaker fill spout out of place. Corrected location. Now leaking problem is corrected. All checks good. No parts needed.

Near Nightjar View Terrace, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.

Near Tree Swallow Way, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.

Near Tree Swallow Way, Pflugerville, TX 78660
Clif L.

Clif L.

Whirlpool dishwasher WDTA50SAHZ0. Arrived on site to diagnose a dishwasher that is leaking when not in use. Tested unit and found breast-feeding was cross threaded on to water valve assembly at time of installation. Also brass fitting was over tightened causing it to cut rubber gasket inside fitting. Replaced water valve and fitting and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near Slow Turtle Cove, Austin, TX 78746
Arthur B.

Arthur B.

MCE8000AYW (Dryer) - Arrived onsite for customer complaint of dryer not turning on. Removed console and found logic board has a burn spot. Removed and replaced logic board. Reassembled and tested. Unit now heat and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Paintbrush Dr, Killeen, TX 76542
Jerry C.

Jerry C.

KFIS29PBMS02 Arrived to inspect noise. I found the customer was experiencing excessive noise from the rc evaporator and it would change in intensity with time. I removed and replaced the fan and secured the thermistor. I sealed the drain tube attachment in the lower unit and tested. Operational test good, no leaks observed during service.

Near Appaloosa Run, Liberty Hill, TX 78642
Mike G.

Mike G.

MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting

Near Austin Ave, Waco, TX 76710
Mike G.

Mike G.

MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting

Near Austin Ave, Waco, TX 76710
James C.

James C.

Arrived on site and tested unit. Found unit will not start diagnostics. Found fault code for sailed lid switch. Homed switch and found to be open. Quoted customer $96.85 plus tax for lid switch and $159.99 plus tax labor(tl190). Installed new latch and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Near Turnback Ledge Trail, Marble Falls, TX 78654
Lou S.

Lou S.

arrived on site to inspect washer motor coming on while the lid is open. Upon arrival, the customer advised that they just bought the unit and they have a sink next to the washer. The customer stated that they add a few cups of water to the unit to try to save on water going into the unit during cycle. When I began inspecting the unit, I found that the unit was unplugged so I plugged it back in and the drain pump came on. The customer advised that was the motor they were hearing. I explained to the customer that the reason the drain pump came on was because the unit has a sensor and it sensed that there was too much water or unwanted water in the unit so it kicked its drain pump on as a safety precaution. I placed the unit in diagnostics and tested the unit and it operated as designed with no error codes. Again, I advised the customer to not add any water to the unit and to allow it to dispense its own water to keep it from going into flood mode and turning the drain pump on again. No

Near Farm Hill Dr, Georgetown, TX 78633
Robert J.

Robert J.

KUDS03FTSS2 Arrived on job for complaints of rack movement and door falling. Cable broken replaced link kit. And rack sliding level washer. No leaks detected. Job complete

Near Jarrod Lee Cove, Austin, TX 78724
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced control, soap dispenser, and sump/motor, unit tested good. Water lines were dry at time of service.

Near The Hills Dr, The Hills, TX 78738
Nathaniel B.

Nathaniel B.

Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.

Near Pasqueflower Pass, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.

Near Pasqueflower Pass, Pflugerville, TX 78660
Arthur B.

Arthur B.

KRMF706SS00 (5 Door Refrigerator) - Arrived onsite for customer complaint of FC section of 5 door refrigerator not cooling. Checked for dye on welds. Found dye on steel connection @ dye drier. Removed and replace dye drier. Vacuumed unit down to -25psi. Charged unit with 6.0oz of R 134a refrigerant. Checked for frost on FC evaporator. Good frost pattern forming. No other issues found. All water connections were dry at time of service.

Near Deerwood Trail, Killeen, TX 76542
Luis M.

Luis M.

Built in kitchen Aid- replaced inverter control and installed updated main control

Near Hemphill Park, Austin, TX 78705
James C.

James C.

Arrived on site and tested unit. Found lint screen is not sealing to vent properly and lint was building up in vent. Removed lint from unit and installed new lint screen. Unit working properly. Job complete.

Near Gregg Bluff Rd, Jonestown, TX 78645
Robert J.

Robert J.

WMH32519FS0 Arrived on job for complaints of not working. Found one switch not working replaced switch and test. Operation normal.

Near Reedsport Trail, Manor, TX 78653
Brandon C.

Brandon C.

Arrived on site for water leaking out of the ice door, found ice door motor was not functioning properly and not sealing the ice door. I replaced ice door motor and ice door, unit tested good, no leaks at time of service

Near Malbec Ct, Austin, TX 78738
Lou S.

Lou S.

arrived on site to inspect ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. I found that the ice maker had water flow, the motor was working and the fan was blowing. I used my thermal gun to check temps in the rc chamber and I recorded up 51 Degrees and the lowest was 47 degrees. I checked temps in the fc chamber and the lowest temp was 24. I checked the fc Evap and found that it had ice buildup on it and was causing the Evap fan to not run. I quoted the customer $156.64 for the Evap motor assembly and RF330 $189.99 for service/labor fees for a total including tax of $375.23. The customer agreed to the repair and I removed and replaced the Evap motor assembly and any remaining ice from the evaporator. I checked the drain tube in the back of the unit and found a small gap between the tube and the chassis so I used manufacturers approved silicone and sealed the gap. Also found that the drain tube was plugged with debris so I remo

Near Parque Ct, Georgetown, TX 78626
Nathaniel B.

Nathaniel B.

Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.

Near Town Center Dr, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.

Near Town Center Dr, Pflugerville, TX 78660
Tyler B.

Tyler B.

Near Nolan Ryan, Round Rock, TX 78665
Robert J.

Robert J.

WTW4816FW2 Arrived on job for complaints of not starting. Washer was on a cancel drain program. Ran diagnostics and no codes. Test wash and spin cycle. Operation normal and no leaks detected. Job complete

Near Los Olivios Way, Austin, TX 78725
Wesley P.

Wesley P.

KDTE204GPS0 Arrived onsite and discovered unit to have f2 e1 error code. Customer said repeat symptom of not finishing cycle and all the lights blinking quickly. Replaced control and console. All checks good during test. No leaks at time of service.

Near Brookside Ct, Round Rock, TX 78681
Diego G.

Diego G.

Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete

Near Geronimo Cove, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete

Near Geronimo Cove, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete

Near Geronimo Cove, Kyle, TX 78640
Daniel  A.

Daniel A.

WDT780SAEM2 Upper rack not sitting in upper track/rail. Replaced upper rack adjusters. Verified normal upper rack operation to adjust level. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Near Hallie Cir, Seguin, TX 78155
James C.

James C.

Arrived on site and tested unit. Found that freezer light module has failed installed new module and tested operation. Unit working properly and all water connections dry at time of service. Job complete.

Near Lions Lair, Leander, TX 78641
Robert J.

Robert J.

WRF993FIFM00 Arrived on job for complaints of door icemaker not making ice. Enter diagnostics ran test 14 pass ran test 16 op results. Replaced icemaker and test operation normal. No leaks detected at time of service. Job complete

Near Treehaven Ct, Buda, TX 78610
Arthur B.

Arthur B.

KICU265HSS0 (Venthood) - Arrived onsite for venthood motor not moving. Tested unit and found motor just hums. Unit will need new motor. Advised customer that the motor is no longer available. AHS will be in contact regarding nest steps. No other issues found.

Near Moon Valley Rd, Harker Heights, TX 76548
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete

Near FM 967, Driftwood, TX 78619
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete

Near FM 967, Driftwood, TX 78619
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete

Near FM 967, Driftwood, TX 78619
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Using my heat gun, I shaped the rc door gasket before installing it onto the door. Once shaped, I removed and replace the rc door gasket and tested the unit and it tested good. No gaps in the gasket found. No water leaks observed during service, job completed.

Near County Rd 305, Jarrell, TX 76537
Lou S.

Lou S.

arrived on site to inspect freezer light not working. Upon further inspection, I found that the freezer light switch had ice built up inside of it. I removed the ice from the switch and the fc light came on. The was no ice buildup on the fc evaporator or cover. I removed the fc door and found large gapping in between the fc cabinet and chassis. I used manufacturers approved silicone and sealed the gapping at the fc and then inspected the rc area and found even more gapping. Again, I used the same silicone to seal the gapping. Advised the customer that due to the gaps, it was allowing warm air inside the fc chamber and mixing with the cold air and causing the frost buildup and ice buildup in the light switch. I put the fc door back on and verified no gapping in the gasket of the fc door. No water leaks observed during service. Job completed.

Near Greening Way, Leander, TX 78641
Arthur B.

Arthur B.

MVWC565FW1 (Top,Load Washer) - Arrived onsite for customer complaint of top load washer stuck on “RINSE” cycle. Was able to cancel and attempt calibration. Could hear motor go thru the motion but not move inner basket. Titled unit up. Found capacitor was swollen at connector. Removed and replaced capacitor. Reassembled and recalibrated. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near W Ave C, Lampasas, TX 76550
Diego G.

Diego G.

Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete

Near Colonial Affair Way, Austin, TX 78737
Diego G.

Diego G.

Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete

Near Colonial Affair Way, Austin, TX 78737
Diego G.

Diego G.

Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete

Near Colonial Affair Way, Austin, TX 78737
Nathaniel B.

Nathaniel B.

Model MHW6000AW0, Unit has a lowes extended warranty slol8rfzvc-1, Arrived on call for washer is not powering on and trips the circuit breaker, , arrived today and breaker has not tripped but did find that washing machine is on a ark fault or a gfi breaker due to test switch on breaker see pic, found no error codes on machine ran auto test to run all functions and all functions are working as they should, instructed customer that unit can not be on a gfi or a ark fault breaker per manufactures specifications, customer to have breaker for washer changed to a standard breaker 120 ac 20 amp breaker, gfi or ark fault is the cause of loss of power, no parts needed, called whirlpools tech line and talked to kirk, file number 7722664553 was give same instruction to give to customer unit must be on a standard 120 ac 20 amp breaker per manufactures specifications, no water leaks at time of call, call complete.

Near Mount Ellen St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model MHW6000AW0, Unit has a lowes extended warranty slol8rfzvc-1, Arrived on call for washer is not powering on and trips the circuit breaker, , arrived today and breaker has not tripped but did find that washing machine is on a ark fault or a gfi breaker due to test switch on breaker see pic, found no error codes on machine ran auto test to run all functions and all functions are working as they should, instructed customer that unit can not be on a gfi or a ark fault breaker per manufactures specifications, customer to have breaker for washer changed to a standard breaker 120 ac 20 amp breaker, gfi or ark fault is the cause of loss of power, no parts needed, called whirlpools tech line and talked to kirk, file number 7722664553 was give same instruction to give to customer unit must be on a standard 120 ac 20 amp breaker per manufactures specifications, no water leaks at time of call, call complete.

Near Mount Ellen St, Hutto, TX 78634

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