"Arrived onsite to replace previously diagnosed parts Replaced TOD (1). Tested unit and unit would cut off at about 150 degrees. Error F8E1 lower cool fan speed. Ran diagnostics for both upper and lower fans and both are functioning. Ran a normal bake and can hear and see fan working. Unit errored again. Ran a bake cycle on upper Ivan and also errored out, lower fan speed. Called tech line for assistance. Spoke to Adrian. 5vdc on hall sensor (red and black). SR#7734574830. Ran diagnostics again and was getting UI error. Power cycled unit and cleared code. Ran upper oven and was fine. Ran lower and completed heat cycle. Contacted customer late afternoon and unit is having issues. Ordering both blowers and controls. Per tech line could be hall sensor going bad on blower. That will not show up in diagnostics. Ordering parts recommended by tech line. Office to reschedule ; ordrng 2 W11248652 (Blower fan)s and 1 W11261167 (Control) and 1 W11261169 (Control w/power supply)"

"Arrived on site to test unit for condensation build up on fascia mullion between RC doors and deli door, no ice production and unit not cooling properly. Found temps in RC were good at 38(set to 37). Ice box was 15 and FC was 11(set to -2). Thermistors were in range. Evap motor and ice box fan motor working as designed. Frost pattern on evap was full and ideal. Condenser motor working and compressor pulling .8amps. Ice maker cycles but not filling. Techline recommends replacing control, ui, ice maker, evap harness and returning with valve as a precautionary. Office to reschedule. SR#7734573927; ordrng 1 W11556912 (Control) and 1 W11548535 (Valve) and 2 W10316760 (Thermistors)s and 1 W11556911 (UI) and 1 W11548540 (Icemaker) and 1 W11548538 (Ice maker harness)"

"Arrived onsite to inspect refrigerator not dispensing ice. The ice shoot was completely clogged with ice blocking ice from dispensing. I found the shutter on the ice bin stuck open from a piece of ice allowing ice to continue to drop into the chute. I cleared the ice and the shutter on the bin started working as designed. I found the ice door on the separator not sealing and leaking warm air causing the chute to sweat and allow ice to stick to the sides of the chute. The separator will need to be replaced. Ms stated the unit would not dispense water correctly. I found very slow water flow out of the dispenser. I found the filter housing door taped closed. I removed the tape and the filter would pop out and not keep the filter installed properly. When the filter was removed there was good water flow. The housing needs to be replaced and possibly the filter. I advised the customer that they could order a filter or I would bring one because it would need to be replaced when the housing is replaced. Ordering W11162042 (water filter housing), W11423787 (separator) and EDR1RXD1 (water filter). Office to RS.; ordrng 1 W11162042 (Water filter housing) and 1 W11423787 (Separator) and 1 EDR1RXD1 (Water filter)"

Arrived on site for dishwasher leaking still. Pulled unit out of cabniet. Found crack in tub . Ordering tub. Call to set return ; ordrng 1 W11120458 (Tub)

"Arrived on site to install previous diagnosed parts. I gained access to the hinges and replaced them with new. I tested the door and still found it lifting on the left side of the door. I called techline and spoke to Rich. I advised him of my findings and he recommend replacing hinge receivers and the inner door rails. I received sr #7734573885 , the office will reschedule when We have eta on the parts. ; ordrng 1 W11239070 (Hinge receiver left) and 1 W11239072 (Hinge recover roght) and 1 W11111221 (Hinge left) and 1 W11111222 (Hinge right) and 1 W11598126 (Door rail left) and 1 W11598127 (Door rail right)"

"Arrived on site for dishwasher flashing motor error code . Ran diagnostics, only error code . Unit shut off and errored out a few seconds into diagnostics. No water leaks detected at time of service. ; ordrng 1 W11243648 (Sump and motor)"

Arrived on site for doors sitting to low on hinges and not allowing any space for mullion to close . Doors also have dents at top. Ordering hinges and both fresh food doors . No water leaks detected at time of service. Call to set return ; ordrng 1 W10135096 (Hinge) and 1 W10135097 (Hinge) and 1 13094747S (Door) and 1 12996601 (Door)

"Arrived on site for washer making a lot of noise . Unit is making loud rattle in both agitate and spin . Found small amount of oil on rotor . Ordering gearcase , rotor , clutch ,slider . No water leaks detected at time of service. Will have to drill out bolt in rotor . Call to set return ; O-emld tckt"

"Arrived to inspect door closing issue. I found the left RC door closer cam had stripped and will require replacement. I was able to temporarily get the door to close, but the adjustment is unable to be performed. The right RC door gasket is starting to tear at the lower flap and the left leveling leg requires replacement as well. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11223833 (Door Hinge Bushing) and 1 W10846057 (RH RC Door Gasket) and 1 WPW10515763 (L/Leg Assy)"

Arrived on site to replace previously ordered parts for washer. Upon trying to remove rotor found rotor bolt seized and stripped preventing repairs. Drive assembly and gearcase will all need to be replaced to complete repairs. Return date set for 9/16.; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W10754158 (Stator) and 6 W11027980 (Screw)s

Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found multiple appliances in home affected by lightning strike. Found ice maker motor fried. Ran diagnostics test and confirmed issues. Unit will need ice maker replaced. Customer will be contacting home insurance . Will contact office if moving forward.

"Arrived onsite for E1 F3 ERROR CODE . Upon arrival ran diagnostics and got error codes F3-E1 water level system error, F8-E3 over flow condition, F9-E1 long drain, Found drain pump making louder than normal sound. Also found standing water in bellow and taking too long to drain. Bellow was completely clogged with debris. Cleared debris and all water drains correctly.No leaks present at this time. Job complete"

"Arrived to inspect airflow error code. Both the electronic vent tester and manual card stock method showed a very high to nearly complete restriction of airflow when the vent tube was connected. The unit operated as designed without the venting connected. I advised the CX of my findings and that they will need to have the vent cap and associated venting within the structure inspected for restriction. No gas leaks detected during service.

Arrived to instal previously diagnosed and ordered part. I removed and replaced the smart valve assembly and tested. I found no signs of leaks after the replacement. Operation test good.

"Arrived on site to inspect refrigerator. Found the diffuser frozen and inoperable. After replacing the diffuser I ran the unit through diagnostics and it operated as designed. No leaks found during service.

Arrived on site for range with front right burner not functioning. Upon arrival confirmed issue. Found cause of smell and failure was faulty wiring as well as broken element. Unit showed signs of previous splicing repair to wiring that had melted and wires wire clipped to far back to safely repair. Found harness after speaking with SR about part availability. Due to wiring failure unit cant be reliably repaired and will need replacement. Need findings reported. Call complete

Arrived on site to diagnose a freezer that is not cooling properly. Found control not cycling defrost but heater activates in diagnostics. Replaced control and tested unit. Found all is functioning properly at this time. Customer to thaw unit for 24 hrs and has signed waiver.

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was unit not draining. Tested unit and verified and found it draining as designed. CX explained that when they removed the filter screen water was sitting at the bottom, I explained to CX that it was normal to have some water at the bottom. Unit is operating as designed, no leaks where observed during service. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Gained access dryer and recovered the system and access the compressor and RC evaporator unbraced the joints and replaced them with the new parts and braced. Verified my work and then vacuumed the sealed system and then charged it with R134. Reassembled unit and tested. Also found a rust spot at the back of the refrigerator that can cause all types of issues in the future the CX is aware that refunds cant be issued. Explained to CX unit would start to cool back up within 24hrs. No leaks where observed during service.

Arrived on site for dishwasher not turning on. Inspected unit and work area. CX stated no power to dishwasher. Verified outlet to dishwasher was correct. Inspected junction box on dishwasher and observed loose wire connections. Secured loose wire connections and verified unit was receiving 120VAC. Ran unit through diagnostics and found no issues with components. Unit is working as designed. No leaks were observed during service. Job complete.

arrived on site to test unit for lower oven not heating. Test unit and found and tod and maybe bad control board.

"Arrived on site for an ice machine that is not producing ice. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found that the fill valve would not let any water through even when the filter was removed. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed.

"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, I tested the water dispenser and found the water dispensing slowly. I removed the filter and retested and got the same results. I disconnected the water line at the inlet valve and tested water flow and found the valve had failed. removed and replaced the inlet valve and retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the evap motor failure, I removed and replaced the motor and blades and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main PCP board and tested. At first, the unit failed to come on. I checked voltage at the terminal block and got 121V from L1 to L2: 121V from red to neutral and no voltage from black to neutral. Then after approximately 2 minutes, the unit was showing 243V from L1 to L2 and operated as designed. I recommended that the customer have the breaker checked. No lint observed during service, job completed."

"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the inner door glass cracked and broken. I removed the broken glass and vacuumed the sheds from the door and installed a new panel. Reassembled the door and placed it back on the unit. Unit is operating as designed. Job completed."

Arrived on site for range showing bad line error. Upon arrival confirmed issue and error on display. After further testing found no wiring failures or control issue in unit. Found error caused from how home is wired up to electrical system/secondary power generator that had switched off power temporarily. Instructed customer to keep eye on power supply and found u it could fully function as designed with no failures.

Arrived on site to follow up on dryer not heating due to failed element. Replaced failed heating element with new and tested. Verified unit ran full dry cycle with heat. Call complete.

"Arrived on site to diagnose dishwasher that was not rimming the wash motor. Ran unit and found wash motor came on for about 45 seconds and then shut off. Removed wash motor and found it shorted/burntReplaced wash motor and tested. Verified all working as designed with no leaks. Call complete."

"Arrived on site. Removed defective valve,installed new valve checked water connections no leaks,informed customer shut off valve has calcium build up and will need valve replaced in the future,tested water dispenser good water flow.

Arrived onsite for knocking noise. Upon arrival inspected unit. Customer stated unit shaking uncontrollably. Found suspension shot. Tub is bouncing around. Needed suspension replaced. Replaced suspension and tested. Unit is functioning properly. Job complete

Upon arrival inspected unit. Ran test and found ignition components are functioning. Oven sensor is testing in range. Ran heat cycle at 350 degrees and found unit not cycling properly. Control is malfunctioning.

Arrived onsite for range making clicking sound when oven is in use. Upon arrival inspected unit. Found that when bake cycle is activated the relays on the control are clicking randomly. Customers home was struck by lightning and compromised the main control board. Will need control board replaced to insure no other issues are present. . Customer is reporting issues to home insurance. Will contact office if moving forward.

"Arrived on site for no heat dryer . After checking terminal block found element burned out . Replaced element and cleaned out lint from unit . Dryer is performing normally.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit receiving 120vac and turned off at the panel UI. I tried to turn the unit back on from the control, I found the buttons not responding to touch. I tested voltage to the control and found 120vav the unit will need a new UI panel (67005444) and control to repair/continue to diagnose. The UI panel is making this unit not repairable.

"Arrived on site for not dispensing ice. Tested dispenser power to motor,removed bin motor not rotating diagnosed a defective motor,replaced motor assembly reassembled unit tested ice dispenser unit working as designed.

Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival found unit had started cooling better then before and showed no sealed system failure. Found fc fan motor intermittently running/stopping. tried replacing fan motor but got intermittent/same results. Found voltage between 0&5 dcv. Found molex liner harness had some pins Recessing further into liner. Found stable voltage from main control. Called techline and reported findings to Cliff sr 7734499927. Techline stated unit is due to harness liner failure. Need findings reported. Call complete

"Arrived on site for dryer, inspected unit and work area. Tested unit and found rattling noises. Removed bottom cover to gain access to the blower and found the blower wheel making loud noises. I explained to CX we would have to change the blower wheel to fix the unit. Job completed."

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker short cycling and freezing cubes to arms. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced ignitor and deflector and tested unit. Found all is functioning properly at this time

"Arrived on site for oven not heating. I inspected the unit and work area. I found the elements, tod, and sensor all in good condition. I tested the unit and found the control not sending proper voltage. I installed a new control and tested the unit. It is now working as designed. Job complete."

"Arrived on site for unit not freezing removed fresh food evaporator cover found oil leaked from thermistor clip on evaporator diagnosed a defective evaporator. Replaced fresh food evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Replaced upper left led module. Found defective freezer led module,per service pointer installed updated led module in freezer section. Fresh food Led module. Sealed system covered by manufacture Freezer led module autho S191AQ; used 1 W11601311 (Led module), 1 Wpw10143759 (Drier uv), and 1 W11506635 (Access valve) from stock"

"Arrived on site for ice maker not dispensing ice. Inspected unit and work area. CX complaint was ice maker not dispensing ice. Tested unit and when calling for ice, ice would not dispense. Gained access to ice bin and discovered an ice block on chute. Removed all ice and tested. Unit is now dispensing ice as designed. No leaks were observed during service. Job complete."

Arrived onsite for dryer not working. Turn the unit and the drum did not move. I took the unit apart and the belt was broken. On further inspection I found the back wheels were seized up replaced them but the unit back together and tested the unit. Working as designed.

Arrived onsite for refrigerator that is not cooling. Upon arrival I found unit in workshopUpon inspection I found that the thermistor was not reading within specs.I replaced it and the found unit operating as designed at this time. Job complete.

Arrived onsite for wobbles excessively even with very light loads. Upon arrival ran diagnostics and there were no error codes. Ran an auto cycle and unit test correctly. Ran a drain and spin cycle and unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for squeaking loud. Upon arrival test unit and found sound coming from belt pulley. Found pulley seized and tearing belt. Installed belt repair kit. Test unit . Unit operas designed. Job complete

"Arrived to inspect repeated failure. F2E1, F9E1 and F8E6 stored in memory. I found the unit had stalled out in the prior load that was set to clean washer. The tub was full of water and appeared at the correct clean washer height. I tested the drain pump and found it an open load from the control. After manually removing water from the unit, I tested the pump directly and it showed the correct ohms. I then retested at the control and the expected resistance was then found. The lower harness assy was suspected to have a break in the wiring and when fully loaded and with the basket at the lowest position, continuity to the pump was broken. I removed and replaced the lower harness and pump and tested. The unit operated as designed and I could not recreate the issue, even when fully loaded. No leaks observed during service."

"Arrived to inspect ignition issue. The CX demonstrated that the right rear burner would spark continuously whenever turned on and throughout its in tire range. The valve-mounted switch required reseating and after the adjustment, the issue was resolved. The center burner stem required re-alignment and I tested the unit. Operational test good, no gas leaks detected during service."

"Arrived onsite for dryer not finishing dry cycle. On inspection I checked for error codes and there were none. I but the unit in diagnostics mode and ran the automatic test. Everything went fine, I tested the thermistor on p14-1 p14-2 and it read 16.3k =120? it just came out of test mode. Got a couple of towels in got them damp in ran a regular dry cycle for 30 minutes and could not duplicate the issue. I reset the unit back to factory defaults just in case a setting was set causing the issue,and clean the moisture sensor off. The CX said that there is message on the screen instructed them to take pic of the screen so we can see what it is doing. No leaks detected during time of inspection."

Arrived onsite for ICEMAKER IS NOT PRODUCING ICE. Upon arrival found water dispenser also not dispensing water. Found water supply valve is off. Turned on water supply and test unit. unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for range burner not igniting. On inspection found the center burner was igniting 25%. Took the burner apart and clean the grease out of the burner. Tested the burner after degreasing the unit and it is working as designed. No gas leaks detected during service.

Arrived on site for a dryer that is cutting off when it initially starts. Inspected unit and work area. Tested the unit and found the unit starting an operating as designed. Customer advised that the unit would pretty much shut down within five seconds of starting the cycle. I tested the unit eight times on several different cycle selections and was able to run the dryer properly every single load. Did advise the customer that its possible that they may have some kind of electrical supply issue but could not determine that has the unit is working as designed this time. Call complete.

Arrived onsite and removed and replaced compressor and drier and installed access valve. Pulled vacuum for 15 minutes and vacuum held. Charged 5.5oz of r134a. Pressures during compressor cycle of low side 0 and hi side 145 psi. Unit is operating as designed. Advised customer on repair. All checks good.

Arrived onsite and tested unit for ice dispensing issues. Used shim to improve door switch contact for consistent dispensing. All else checks good. Advised customer on findings.

Arrived on site to replace compressor from previous diagnosis. Evacuated refrigerant and ran nitrogen through system. Found no nitrogen was coming out of cap tube. Soldered dryer shut and allowed nitrogen to build up and restrictions were pushed through. Vacuumed system down and ran nitrogen through system again now getting free glow from both dryer and cap tube. Vacuumed system down and no signs of leaks. Charged system to specs. Unit appears to be working as designed. Job complete.

"Arrived on site to replace previously diagnosed console skin, door liner and outer door assembly, replaced parts, unit is now functioning properly, floor under unit was ripped up on initial install and customer does know about it and has already notified contractor job complete"

"Arrived on site to,install previously diagnosed and ordered parts. Due to the slider failure, I had to drill the rotor bolt out of the gearcase and replace the gearcase, slider and clutch. Once these parts were replaced, I placed the unit in diagnostics showing error code F3E3-inlet water temp fault. I removed and replaced the valve and calibrated the unit. Tested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

Arrived on site to test unit for unit sparking from top. Test unit and found burned out diode. Replaced diode test unit and unit test good job complete. Called safety 7734536311

Arrived on site to test unit for oven gasket broken. Found broken gasket replaced gasket test unit and unit test good job complete.

Arrived on site to test unit for making loud vibration noise. Test unit and found cavity hitting cabinet on right side. Put a paper towel in between unit and cabinet and unit is nice and quite job complete.

Arrived on site to test unit for light not working. Test unit and found lights disconnects. Secured connection test unit and unit test good job complete.

Arrived on site to install previously diagnosed dishwasher due to recall gold using style element for service pointer. Upon arrival installed part then tested unit and found no signs of leaking and unit now functioning as designed. Call complete

"Arrived on site to diagnose dishwasher that isn't drying dishes well. Customer let me know it's been several months and it has never dried very well. Ran diagnostic mode and found no error codes present. Unit passed diagnostic and heater came on. Advised customer to make sure and keep rinse aid in unit, run hot water, and use all high temp options. This will create the best dry, but plastic tub does not retain as much heat as metal. Call complete."

"Arrived on site to install new fill tube, valve and icemaker per service pointer to resolve frozen fill tube. Replaced all and verified unit working as designed. Call complete."

Arrived on site to diagnose a washer that is making unusual noise. Found gearcase bearing worn causing roaring during spin. Replaced gearcase and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator with a dispenser clogging. Found ice door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Customer unit turns the temperature control off on a consistent basis and even when they turn it back on, itll go back to not cooling. Went ahead and replaced the control and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for water not dispensing and no ice production, tested unit found valves activating but no water, there is water at valve but flowing through water line, customer has a flood prevention hose, high water pressure When turning water on, valve in hose locks up preventing water flow, customer will purchase new water line and install, job complete"

"Arrived on site to test unit for whooosh noise, tested unit found blower stripped on the motor shaft, causing rumbling noise, belt half way shredded, replaced blower, used repair kit and replaced motor from truck stock part number W11549461, ran vent test and found it restricted, advised customer to call professional vent cleaner and dont run unit until the restriction has been removed to prevent damage to unit, job complete"

"Arrived on site to test unit for not spinning, tested unit found failed belt and motor pulley broken off, replaced belt and motor from job 353645, unit is now running as designed, job complete"

"Arrived on site to test unit for noise issue, tested unit found unit disconnected from water supply, connected water and ran diagnostics, motor engaging but not agitating, looked under unit and found cam has come loose shredding belt, replaced cam and belt, fan unit through diagnostics, all components are now functioning properly, no leaks detected job complete"

"Arrived on site for a washing machine that is making odd sounds. Inspected unit and work area. Found this unit sitting in a nursing home and a laundry room that is accessible for all tenants inside the nursing home. Spoke to claims and was advised that this is considered a commercial setting and Whirlpool would not cover the repair due to this washer being for residential use only. I was able to find the belt had slipped off of the motor due to the cam bolt not being secured properly. I did fix the cam and belt positioning. However, I did advise the customer of the situation with their warranty and that if they wanted to contact whirlpool, they would be welcome to do so. Call complete."

Arrived on site to install previous diagnose part. I replaced the right door gasket. It is sealing properly. Job complete.

"Arrived on site to inspect wall oven turning off. Upon further inspection, I found the unit not connected to wifi. Customer advised the lower oven will turn off when using the top oven. I placed the unit in diagnostics and noticed the buttons were making sound when pressed. I checked error codes and found F6E4. Cleared the code and tested the components. Following the tech sheet, I removed and replaced the main control and assisted the customer in connecting the unit to WiFi through the app on their phone. Retested the unit and it is operating as designed. I found foil on the bottom panels of both ovens and provided info in the owners manual where it reads to not place foil on the bottom panels. Made recommendations for use and care, job completed."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit will make a squeaking noise at the beginning then fade out. I tested the unit and could not duplicate the issue. I disassembled the unit and found where the tension pulley was not rolling and the belt was being forced on the pulley causing the squeaking noise. Also found the rollers not rotating normally. I removed and replaced the dryer repair kit2 rollers, tension pulley and belt and reassembled and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice chute gasket and tested and it is sealing properly. No water leaks observed during service, job completed."

"Arrived on site for dispenser issues. Diagnosed a defective filter head,replaced filter head checked connections no leaks,tested water dispenser with filter installed unit working as designed."

"Arrived on site for no ice in freezer section. Removed door and drawer found harness behind icemaker disconnected,reconnected harness,icemaker ran through a cycle and filled with water."

Arrived on site for a refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found the issue with the door sagging on the non-hinge side causing the upper right corner to seep in the air and frost up. Adjusted the hinges and added silicone to the edges of the cabinet. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for not washing. Found motor receiving proper voltage but not engaging. Replaced wash motor, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for burnt harness. Found L2 on power cord was burnt. Replaced harness and control as a precautionary, also installed new connection on L2. Tested unit, unit working as designed. Job complete. SR#7734363039"

"Arrived on site for freezing in fresh food section. Removed evaporator cover good frost formation on evaporator,replaced evaporator thermistor,fresh food thermistor and control."

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve, and UV dryer. Recovered system, pulled vacuum and held. Charged 5oz. Pressure steady. Unit began cooling. Advised customer to monitor temperature with bottle of water in the freezer. Customer will monitor. Job complete"

Arrived on site for washer tripping breaker and not fully spinning cloths out all they way. Upon arrival confirmed issue but found no errors in diagnostics. After further testing I found drain motor as cause of failure and ohming at 22ohms. Ran tests and confirmed drain pump over heating and resistance increasing. Replaced pump and found no leaks and unit functioning as designed. Call complete

Arrived on site for dishwasher showing f8E4 error and allowing no unit functions. Upon arrival confirmed issue but found no other errors. Upon further testing found lots of suds in tub. Found no leaks from any hardware and element was correct style needed and showed no leak failures. Found over sidings leading to overfilling and triggering of error code. Cleared suds issue and instructed customer on findings and steps going forward with proper soap/cleaning usage. Call complete

"Arrived on site to inspect refrigerator filter issues. Upon further inspection, the customer advised that when the ice maker calls for water, the filter will blow out of the filter head. I found the customer had a towel under the filter head and was wet. I tested the water dispenser and it operated as designed. I tested the ice maker and it harvested and filled as designed. Due to the amount of water on the underside of the filter head cover and on the top of the filter head, I removed and replaced the filter head and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect refrigerator with frost building up on evap cover. Upon further inspection, I found frost on the evap cover. I placed my flashlight at the bottom the FC section and closed the door and found an air gap. I found the same with the RC section. I placed a straight edge on the mullion at the bottom of the unit and found the mullion bows inward mat the bottom (photos). I contacted techline and advised of my findings and provided a photo. Andrew from techline provided SR#7734566329 and advised someone would be in contact with the customer in approximately 48 hours with a resolution. No water leaks observed during service, job completed."

Arrived on site for water leaking. Diagnosed a defective filter head replaced filter head tested water dispenser no leaks.

Arrived on site to diagnose a refrigerator that was not cooling properly. Found top of coil frozen over but fans and defrost system fully functional. Advised customer that door may not have fully closed causing the issue. No further repairs needed and no leaks were found at time of service. If issue reoccurs ui and hv control will be needed.

"Arrived on site for a dishwasher not getting water. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and could hear the motor making a loud abnormal noise, but not working. This indicates a bad sump and motor. I installed the new sump and test the unit. I ran a diagnostics cycle and found the sump with a significant leak on the seal. Due to this I am ordering another sump to install ordrng 1 WPW10605057 (Sump & Motor)"

"Arrived onsite for a ice machine that has no power. Upon inspection I found a solid 120v at the wall. I gained access to the main control and found that there was power there as well the transformer felt a little hot I put everything back together and attempted to put unit into diagnostics mode and found that it would not respond to inputs the ui could be going out. I am ordering 1x ui, transformer, and returning with the control just in case. ordrng 1 WP2310139 (TRANSFORMR) and 1 WPW10282116 (Ui)"

"Arrived onsite for refrigerator that has frost buildup in freezer section and the the light was not working properly,Upon inspection I found that there was no ice buildup on the evaporator, I check that the door switch was working properly and found that it was. I check the freezer doe gasket and found that it was sealed up fine. I check the freezer door sliders and found that the were operating smooth and was pulling the door shut with enough force to crate a good seal. Upon further inspection I found that the refrigerator section had moisture/ condensation in it and also on the Mullion, I found that there was a torn door gasket that was causing this issue Job complete ; ordrng 1 W10830162 (GASKET-FIP)"

"Arrived onsite for ICE BUILD UP BEHIND THE DELI DRAWERS. ALSO MAKING A LOUD GRINDING NOISE . Upon arrival and found lot of ice on Evaporator cover and been housing and evaporator. Spoke with SW and recommended replacement of thermistors, fan scroll housing, UI, control, and thermistors. Tried to pull cover off but there is too much movement with evaporator. Do not want to risk bending or fracturing evaporator.There is too much ice to continue repair at this time, instructed customer to thaw unit 48 hr before we return.

"Arrived on site for a refrigerator with water not dispensing and no ice production. On arrival the customer stated the water dispenser has been acting up for about a year. They found that sometimes the water will dispense and sometimes t wont. Over time it has gotten worse and worse to where it almost doesnt dispense at all anymore. They have also had extremely slow ice production since they have owned the unit. I test the unit and was able to replicate the issue. I found the water coming out of the dispenser had extremely high pressure. I checked the water pressure and found it at 105-110 psi, and per the SP W11394954A that may cause intermittent no water. I informed the customer that we will need to install the regulator valve and if additional issues persist we may need to adjust valve in the actual unit. I I am ordering the parts and the office will reschedule.ordrng 1 W10786952 (PRV) and 1 8212547RP (Water Line)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the switch closed and found the element not illuminating at the back left corner. I disassembled the unit and removed the element and found the coils broken. Also found the drive belt badly fraying and the rollers needed to be replaced. I am ordering the element, dryer repair kit, belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/19/22. Unit left unplugged for safety reasons and unit will be cleaned upon return service.; ordrng 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Dryer repair kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud electrical grinding noise. I disassembled the unit and retested and found the motor windings is whats making the noise. Also found the rollers need to be replaced. I am ordering the motor and blower assembly, CNOTE-LSO and will return with the rollers, belt and idler assembly. Unit will need to be cleaned upon return; ordrng 1 134690800 (Blower assembly) and 1 5304529782 (Motor) and 1 CNOTE (LSO)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door switch and tested. Unit is operating as designed. The customer wanted the downdraft venthood filters ordered but the filters ordered were incorrect and the filters needed are out of stock. The customer mentioned that the oven fan was making a loud noise. I turned the unit on and immediately the lower blower began to make a rattling noise. I am ordering the upper and lower blower and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10016550 (Lower Blower motor) and 1 WP4455334 (Upper blower motor)"

Arrived on site to caulk unit for excessive gaps between linear and cabinet and possible rail issue. Found FC temp at 22 upon arrival and set to 0. Compressor pulling 2.6 amps and hot. Didnt find gaps to be an issue as they were minor. Sealed with silicone anyway. Had door shut for over 1hr and been taking temps. Cant get FC temp slow 30 degrees(attached photo to pics). Customer stated unit has been plugged in the whole time and what we got is what it is. Recommend replacing compressor(r600a). Office to reschedule. Needing 2 hrs and SS tech. Ordering R600a/SS repair. ; ordrng 1 R600a/SSrepair (R600a/SSrepair) and 1 WPW10120827 (Control)

Arrived onsite for dishwasher with water leak .on inspection found water in the water sensor tray. Found the front right leg was bent in made it difficult to remove water sensor. Removed the unit from cabinet in found the insulation was soaked on the right back of unit. Ran the unit in diagnostics mode and the pump was making a grinding noise. Open the unit up found that the spray arm never moved during test. Then saw a stream of water come out of the right back corner about 6 in up. Told CX that the unit is out of service unit we replace the tub.Water was detected during service. Office to reschedule with CX Error message during diagnostics.F8E4 F9E2 FAE2; ordrng 1 W11409866 (SS tub) and 1 W11158115 (Tub shield blanket) and 1 W11460945 (Pump assembly kit)