We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and exchanged bulbs. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for washer leaving black marks on clothes. Upon inspection found bellow having buildup throughout and getting on clothes. Recommended customer use affresh cleaning product in clean cycle but at this time the customer would like to replace the gasket.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Round Rock, TX 78664
Justin
Job Details: 10/29/2021
Arrived on site to install previously diagnosed parts. I installed the new timer and then ran the unit for several minutes. The unit was now running as designed and the timer was advancing. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS25GGHECBB
Near Round Rock, TX 78664
Justin
Job Details: 10/29/2021
Arrived on site to install previously diagnosed parts. I installed the new paddle and spring. This dispenser is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Taylor M
Job Details: 10/29/2021
"Arrived on site to re-diagnose dishwasher with no power, upon arriving I gained access to the control and replaced it, I gained access to the terminal block and found improper voltage at the terminal block, I found a switch routed to the power to the dishwasher and the garbage disposal in the inside of the cabinet and flipped it on, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit adding water into tub and UI not responding, found when unit plugged in the water valve would cycle on and off and UI not responding, I found failed main control. I replaced control, unit would power on, but could not test unit due to failed lid lock and strike, also ordering drain pump and pads, ordering parts. ; ordrng 1 W11091027 (Strike) and 1 W11032875 (Lid lock) and 1 W11259498 (Drain pump) and 4 W10688364 (Pads)s and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salado, TX 76571
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed parts. Ran diag cycle. Unit stopped when attempting to go into spin and error code displayed F7E1 tachometer missing or wrong signal. Replaced ACU, encoder, UI harness. Ran diagnostics cycle and found same error code. Checked connections underneath unit. No change. Ordering actuator for return. Office to reschedule. ; ordrng 1 W10913953 (Actuator) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11569161 (Lower harness) and 1 W11419692 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/29/2021
Arrived on site for door not opening all the way. Tested the unit and noticed it was missing pads. Installed pads and tested unit. Unit tested good. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Lakeway, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site to replace gearcase, cam, and belt, after replacing all parts, unit tested good.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for range with error code F1E0 internal board failure. Upon arrival code was confirmed. Accessed rear of unit for inspection.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78758
Justin
Job Details: 10/29/2021
"Arrived on site for a wall oven with the temps dropping after about 10-15 minutes of running. Upon arrival I found that the customer had preheat the unit and canceled it to change the temperature. I advised him that this reset the temp on the UI and this is why he saw the number drop. He had stated prior to the first appointment he had only had his cookies burn once, and had not experienced this with anything else. Due to this on the last service the temperature was adjusted down. I found the real concern was that after the last appointment he was having to run his cook times longer. I had found the unit was adjusted down -30?F. I walked the customer through how to calibrate the temperature in the tools, and advised that he may have to adjust it a bit to find the best setting for him. We adjusted the temps to only -5?F per customer request. I put the unit into diagnostics mode and found no stored error codes. I then activated each relay and found them running as designed. I powered down the unit at the breaker and gained access to the upper oven temperature sensor. I ohmd it out at room temp and found it at 1k, which is accurate. I found no mechanical failure on the unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that has odor issues. Found no failures to unit at this time and advised customer on best cycles and options for best performance. Also advised on clean washer cycle frequency of use. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WODA7EC0HZ01
Near Round Rock, TX 78681
David S
Job Details: 10/29/2021
"Arrived on site for console freezing. We have already replaced the console once, and the unit is hooked up to WiFi and a whirlpool application. I called techline and spoke to Travis, I advised Travis of the situation. We looked at the software version and found it on the latest update version 19.0.0. Travis contacted engineering, I provided the Said number to Travis. I received sr# 7732113234. Travis stated the unit is placed under a 30 day software review, and after 30 days the unit is still freezing to call customer service with the sr# provided before. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2021
"Arrived onsite for oven not operating. Tested unit and bake,broil, and warm keys are not responding. Ordering console. Office to reschedule ; ordrd 1 W11367368 (Console)"
We serviced a
KENMORE DISHWASHER
Model 665.14793N510
Near Austin, TX 78731
David Z
Job Details: 10/29/2021
"Arrived on site to follow up dishwasher that is not latching the dispenser.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and found new basket warped and contacting the shaft during rotation. Adjusted basket to not contact shaft. Unit is now operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS0
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit on and going through a cycle but not making any ice. I placed my gauges on the unit and found that it has lost refrigerant. I found that the drier cap was wet inside on the gasket. I disassembled the unit and removed and replaced the non-UV drier and vacuumed the system. Unit held pressure. I installed 5.75oz of R134a refrigerant and monitored pressures. Pressures are good. I reassembled the unit and tested and unit is beginning to make ice. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.577097
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for refrigerator not dispensing ice or water. Upon arrival tested unit. Found dispenser is working however pad assembly is worn down.
We serviced a
KITCHENAID RANGE
Model KESS907SWW06
Near Austin, TX 78759
Justin
Job Details: 10/29/2021
Arrived on site for a range not reaching preheat temps. I put the unit into diagnostics mode and found no stored error codes. I gained access to the back of the unit and found good voltage at the wall. I ohmd out both elements and found the baking element open. This indicates a bad bake element. I ohmd out the thermostat and sensor. Both read good. I found only the bad bake element.
We serviced a
GE REFRIGERATOR
Model PSC23SHTESS
Near Austin, TX 78734
Luis
Job Details: 10/29/2021
Arrived on site for dispenser issues. Tested ice dispenser,ice not dispensing,found ice stuck in chute,removed ice found damaged ice chute door,ordering a new ice door chute. ordrng 1 WR17X11653 (Dispenser door)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Manchaca, TX 78652
Kevin
Job Details: 10/29/2021
"Arrived on site and replaced previously diagnosed part. Installed new igniter and tested unit. Unit tested good, job complete.
We serviced a
WHIRLPOOL DRYER
Model GEQ9800LW1
Near Lampasas, TX 76550
Tyler
Job Details: 10/29/2021
Arrived on site for dryer not heating. Upon arrival o confirmed complaint and found after further inspection that element shorted out due to a major clog within dryer itself. Call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Tyler
Job Details: 10/29/2021
Arrived on site for ice machine needing previously diagnosed sealed system repair. Upon arrival installed needed equipment. Pulled vacuum for 20 minutes. Recharged system with 6.5os of refrigerant per manufacture design. Allowed unit to run for 35 minutes and found psi lvls at 0/150 and unit making ice on evap tray. Informed customer to give unit a full 24 hrs to fill bin with ic. Call complete
We serviced a
JENN-AIR OVEN
Model JMW2430WW00
Near Austin, TX 78703
Leonardo
Job Details: 10/29/2021
Arrived on site for unit starting then stopping . Tested unit for starting then stopping and found F8E0 slow speed fan. Replaced blower and tested unit to 350. Unit tested good. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS3
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to,the sump/motor assembly & heating element failures, I removed and replaced both parts and tested. Unit is operating as designed with no water leaks. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit not cooling in RC, customer defrosted unit on Monday or Tuesday and the unit has been cooling since, but he said there was ice build up on RC evaporator, I replaced both controls and set defrost to basic, unit tested good."
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Austin, TX 78737
Leonardo
Job Details: 10/29/2021
"Arrived on site for F2 E1 code keypad not working. Tested keypad and was not working and showed F2 E1. Unit needs control panel replaced.Tested unit both upper and lower ovens heated to 350. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB955FW1
Near Austin, TX 78737
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected unit for water leaking. Found that the dryer is actually leaking, not the washer. Will need valve assembly to complete job, office to reschedule. ordrng 1 W11314437 (Drier steam valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/29/2021
Arrived on site for HOME CLOSES TODAY. DAMAGE TO BOTTOM OF THE DOOR PANEL. Took pictures of damage to bottom left corner of door panel. Removed door panel and installed new panel. Attached name plate to new door panel. Placed in diagnostics and no error codes came on. Set to drain to remove standing water. No leaks detected. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite for corrupted console and replaced console. Unit is now operating operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78731
David Z
Job Details: 10/29/2021
"Arrived on sire to diagnose refrigerator not cooling. On arrival customer let me know they had come out Monday and stuff in the FC had thawed out and some moisture was in the RC. On arrival the temps were normal, and ice bin was full of ice. Unit had begin cooling immediately after. Another company came out and said it was probably the sealed syste, and to call it in. I checked and found the compressor running and at normal temp. I found the clip on the start device had come off and the start device was hanging and barely making contact. Bent clip back to normal and reattached the start device. Unit is working as designed and I found no other failures or sealed system failure. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near McQueeney, TX 78123
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for excessive shaking, tested unit found suspension rods worn out, previous company was out and only replaced 1 suspension rod, replaced all suspension rods, tested unit, unit running as designed no leaks detected job complete."
We serviced a
FRIGIDAIRE OVEN
Model LFEW3026TFC
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of broken light socket, I replaced lamp assembly, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dale, TX 78616
Matthew
Job Details: 10/29/2021
"Arrived onsite for washer not spinning clothes all the way out. Upon arrival found unit with wet clothes and some standing water in tub. Noticed that the lid was not closed all the way. Closed lid and unit began to drain and spin. Canceled cycle. Put unit in diagnostics and found stored error code F5E2 lid lock fault, F8E1 long/ no fill. Unit is out doors exposed to the element. Improper flooring and drainage conditions. Drain line is also backed up. Lid does close with second effort due to debris from the elements clogging latch. Unit is functioning but lacking proper conditions. Conditions may limit the lifespan of components. Job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500EBS03
Near Lakeway, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site to replace convection element, after replacing, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Lakeway, TX 78738
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit not heating, found failed heating element, I replaced element, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Luling, TX 78648
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not spinning when cycling, upon inspection found the unit was cycling normally but couldnt lock and spin. Tested latch and found it failed. Replaced latch and all functions returned. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 10/29/2021
Arrived on site for spray arm being broken. I inspected the unit and work area. I found the 2nd level spray arm has fallen off. I inspected the plastic coupler and found it misshapen. I am ordering the spray arm assembly. The office will reschedule when we have an eta on the parts.; ordrng 1 W11545334 (2nd level spray arm assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that is not cycling properly. Found inner basket seized on driveshaft preventing unit from agitating.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dale, TX 78616
Matthew
Job Details: 10/29/2021
"Arrived onsite for washer stuck in drain cycle. Upon arrival unit was unplugged. Plugged unit in and drain pump kicked on. Canceled unit and did stop pump. Put unit in diagnostics and four error code for off balance load. Cleared code and tested. Ran auto test and passed without error. Filled unit and activated drain pump and unit draining properly. Reset and calibrated unit. Could not duplicate any issues. Unit is functioning properly. If symptoms persist and off balance load occurs again. Recommend returning with suspension rods, control and pump. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
David S
Job Details: 10/29/2021
"Arrived on site for dryer over heating and smoking. I inspected the unit and work area. I gained access to the heater and found the case covered in lint. I cleared the lint from the unit. I tested the heating element, thermistors, fuse and cutoff. I found all in good working order. I ran the unit a timed dry. I watched the heating element and confirmed it is cycling on and off. I spoke with the customer about my findings.Job complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78702
Scott
Job Details: 10/29/2021
Arrived on site for drain keeps running . Did 5 second reset with start button . Ran diagnostics for long or no fill error . Ran test valves are working properly and unit is draining . Unit did not agitate at all. also making funny noises in spin . Replaced cam and actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch and cam)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. The unit valve, recirculating pump, reservoir drain pump all operated a designed. The grid cutter is showing good voltage. When I tested the compressor/condenser fan, they operated as designed, but when I tested the hot gas valve, refrigerant blew out of the unit from the top right back corner. I advised the customer that the unit needs a sealed system repair consisting of compressor, drier, access valve, and evaporator. I will return with all prescreened parts an office to schedule return service. ; ordrng 1 WPW10605286 (Compressor kit) and 1 W10843121 (NON UV DRIER) and 1 W11506635 (Access valve) and 1 WPW10218037 (Evaporator) and 1 WPW10534030 (Hot gas valve) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/29/2021
"Arrived on site to install previous diagnosed parts. Removed loud condenser fan and installed new. Added more sounds pads to condenser. Powered unit on and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for upper blower fan not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics test on components and both fans are working. Ran a normal bake function at 350 degrees and upper fan did energize. After canceling bake the fan remained on for cool down period. Notified customer that Without fan functioning the unit will cutoff as to not risk overheating. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78745
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected unit for squeaking noise. Ran unit through diagnostics and during spin cycle the unit made schreeching noise. Found oil leaking underneath from Gearcase. Replaced gearcase, cam, belt, and actuator."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Briarcliff, TX 78669
Luis
Job Details: 10/29/2021
"Arrived on site for cooling complaint in fresh food section. Ran diagnostics thermistor passed,ran fan test weak air flow,ran defrost heater in fresh food compartment,heater powered on,changed defrost setting to basic. Defrost setting will now happen every 8 hrs compressor run time to prevent ice build up on evaporator and preventing ice from blocking air flow."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Leonardo
Job Details: 10/29/2021
Arrived on site for unit with F8E4 code. Tested unit and found water in drip pan from installation. Cleared water. Tested unit.Unit tested good. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78702
Scott
Job Details: 10/29/2021
"Arrived on site for washer not spinning . Ran diagnostics, no error codes . Unit passed diagnostics. Customer commented on the noise when agitating, thought it was too quiet . Instructed normal. Noise . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/29/2021
"Arrived on site for Freezer is frosting over and melting on items in freezer. ice maker - Ice is coming out crushed and also has been coming out in several pieces stuck together. COOLING-PRODUCING FROST/ICE, ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER. Upon arrival no frost was found in freezer. Inspected evaporator cover and it looked good. Customer stated frost and ice had accumulated on the left side rail. Tested freezer door to ensure it was opening and closing properly and it was. Showed customer the importance of opening and closing the freezer door from the center of the handle and not the left or right side of the handle to prevent putting strain on the rails. Explained most times frost and ice in these areas is caused by a bad seal from the gasket. Inspected freezer door gasket and it was getting a good seal. Told customer the freezer was more than likely left open for a period of time and allowed frost and ice to accumulate over the rail and door cavity. Once it went into defrost mode the ice and frost all melted away. Checked ice bin and it was completely full of ice. Tested ice and water dispenser and they are working as designed. Checked temps at UI and fridge and freezer are both set to recommended. Asked customer to dump ice bin once a month to prevent ice from clumping and creating blocks. Showed customer how to reset filter at UI once theyve replaced it by selecting options, reset filter, and confirm. Fridge cooling as designed. No repair needed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Temple, TX 76502
Tali W
Job Details: 10/29/2021
"On site for dishwasher not draining and not drying. Confirmed complaint. Ran diag cycle, no errors, and confirmed operation of heating element. Found drain hose routed around the outside of back feet and twisted causing slow draining. Replaced drain hoses and routed correctly between back feet to prevent any kinks. Ran another diag cycle. No leaks after repairs. Informed customer about using rinse aid. It takes about 90 washes using rinse aid to coat plastic tub of unit and helps water runoff dishes to aid in the drying cycle. For the odor, I added citric acid granules and started heavy hi temp wash. Also, found unit wasnt installed with outer tub sound insulation (which is included in the parts breakdown. Advised customer to contact builder of home (new build) for the issue and wrote down insulation part number in leave behind. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and replaced dryer cord that had shorted to ground with new cord provided by customer. Did not need new block to repair. All else checks good. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Austin, TX 78749
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected dryer and found noise while running, added foil tape between motor mount and base but after reassembling issue is still present. Will need to bring back all possible parts to address issue; ordrng 1 W11481730 (Bracket) and 1 W11086656 (Motor) and 1 WPW10211911 (Housing) and 1 W10837240 (Bracket) and 1 W11373810 (Seal) and 1 6soundpads"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/29/2021
Arrived on site for SHAKES AND HARD VIBRATES DURING SPIN CYCLE - EVEN THE HOSES ARE SHAKING - NO ERROR CODES OR MSGS. Placed in diagnostics and no error codes came on. Placed in high speed spin and it spun as designed. Placed in agitation and it agitated as designed. Inspected actuator and it was engaged into the splutch correctly. Went over loading instructions with customer. She stated she loaded a comforter by wrapping it around instead of a loose heap. I recommended any comforters be taken to the cleaners or loading the comforter with towels in loose heaps to see if the washer can take her size comforter. Recommended researching the different cycles based on the clothes shes washing. She stated she tried looking online but didnt see all the cycles listed that her washer has. Washer working as designed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG114SVQ0
Near Austin, TX 78759
David Z
Job Details: 10/29/2021
Arrived on site to diagnose range that had one knob that would not turn. Found valve seized and not moving.Shut off gas and replaced valve. Turned gas back on and tested. Verified unit is lighting as designed with no further issues.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78728
David S
Job Details: 10/29/2021
Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken. I replaced the heating element. I reassembled the unit and tested it. The unit is working as designed.
We serviced a
KENMORE DISHWASHER
Model 587.14013415B
Near Austin, TX 78737
Kevin
Job Details: 10/29/2021
"Arrived on site and found tub is warped outward in the middle and door opens past level, due to age and plastic frame warping. Dishwasher structure is failing due to age. No water leaking yet.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2254HEQ
Near Austin, TX 78737
Kevin
Job Details: 10/29/2021
"Arrived on site and found freezer not cooling. Exposed evaporator and found no frost, took picture. Checked compressor and found it starting up and then kicking off after 4 seconds. Will need to install new start device before sealed system. Part listed as relay is the start device. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the upper oven ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78754
Taylor M
Job Details: 10/29/2021
"Arrived on site to diagnose refrigerator not cooling properly in the rc and fc, I gained access to the unit and found that the thermistors are in proper range, I put the unit into service diagnostics and ran test 4 for the rc and fc fans as well as the baffle, I found that the baffle is operating properly as designed as well as the rc fan, the fc fan is not operating at all and is not blocked by ice.; ordrng 1 W11249952 (fc evap motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/29/2021
Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran through diagnostics and cleared error codes. Ran through diagnostics and tested good. No leaks detected. Job completed.
We serviced a
WHIRLPOOL OVEN
Model KFID500ESS02
Near Lakeway, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site to replace door and cooktop, after replacing, unit tested good."
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a dryer that will not turn on. Found cutoff t-stat open preventing unit from operating. T-stat kit will need to be replaced to complete repairs. ordrng 1 LA-1053 (Cutoff kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/29/2021
Arrived on site to install previously diagnosed part. Captured missing model and serial number for quick pics. Removed console and installed new console. Called WIFI support and they walked us through connecting. Found that SAID code and MAC address were both missing when pulling up the prompt to list them. Today is our second trip to the home. The first trip we only diagnosed the oven. The console I replaced today is the only part thats been replaced during both visits. WIFI support recommended I call WP tech line to report these findings. Spoke to David with tech line and reported findings. David had me open up the original console UI I removed to look for a specific number. This specific number he requested was nowhere inside the original UI console. David read me the disclaimer.
We serviced a
GE RANGE
Model n/a
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2021
"Arrived on site for oven not heating. Tested unit and found burner and ignitor need to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2021
Arrived on site for control not working. Tested unit and found lights blinking rapidly. Found short in console.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/29/2021
Arrived on site to install previously diagnosed part. Removed failed actuator. Installed new actuator. Ran diagnostics spin then agitate. Washer working as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/29/2021
Arrived onsite for the light not working underneath the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Kyle, TX 78640
Leonardo
Job Details: 10/29/2021
"Arrived on site for unit not washing. Tested unit for not washing and found wash motor failure by not circulating water. Replaced sump and motor. Tested unit,and unit worked good. No leaks present at this time. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Lou
Job Details: 10/29/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the front left burner flame isnt correct. I found the burner cap not seated correctly on the burner head causing the flame to shoot out on one side. I corrected the cap and retested and it is operating as designed. After testing all burners, I found the four outer burner flames were too high on the low setting. I adjusted the flames and retested and unit is operating as designed. I made recommendations for use & care. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model KSCS23FTSS02
Near West Lake Hills, TX 78746
Luis
Job Details: 10/29/2021
"Arrived on site. Installed updated control kit,cleaned drain tube in freezer checked water flow good,installed 2 light bulbs in fresh food section. Power cycled u it compressor and fans powered on.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78734
Luis
Job Details: 10/29/2021
"Arrived on site. Diagnosed a defective defrost thermistor and fan scroll,installed a new thermistor secured thermistor to correct location on suction line using foil tape and a zip tie,installed a new fan scroll,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and replaced the main harness for shoring problem. Advised customer on problem. All checks good and unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Scott
Job Details: 10/29/2021
"Arrived on site ,replaced motor and blower wheel. Used noise kit . Unit is now sounding much quieter . No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and found unit running but not heating. Found failed magnetron. Replaced mag cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78747
Leonardo
Job Details: 10/29/2021
"Arrived on site for water not draining. Tested unit for water not draining, removed drain hose and found disposal knock out was not removed. Removed knockout from disposal and reinstalled drain hose. Tested unit and unit tested good. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite for unit console glitched and unresponsive. Long reset did not correct issue.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Pflugerville, TX 78660
Justin
Job Details: 10/29/2021
"Arrived on site for a wall oven not reaching temps or not being the correct temp. Upon arrival the customer stated that the one year inspector had read the temps and found them to be off. I preheat the unit and took the average temps of several swings and found them good. I put the unit into diagnostics mode and found no stored error codes. The unit is working as designed. I walked the customer through how the heat fluctuates on the unit, and the average of the highs and lows are what the true temp is. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
David S
Job Details: 10/29/2021
Arrived on site for oven light staying on and the oven not heating past 100 degrees. I inspected the unit and work area. I found the door latch not engaging when the door is closed. I gained access to the latch and found the micro switch loose. I replaced the latch and reassembled the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for popping noise and burning smell, tested unit found L2 wasnt attached Or came loose, called tech line SR#7732085462, was advised to repair unit, cut burnt wiring and installed butt connection, secured wires properly, tested unit, unit working as designed,job complete"
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Luling, TX 78648
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not spinning out clothes, upon inspection found the unit was working normally but the customer still had issues with damp clothes. Spoke with Paul and found the overload codes. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78703
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not heating due to error codes, upon inspection found the error codes for a shorted keypad. Replaced control and found no issues. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF04
Near Austin, TX 78741
Luis
Job Details: 10/29/2021
Arrived on site for unit making too much ice. Diagnosed a defective icemaker replaced icemaker assembly power cycled unit icemaker ran through a harvest and filled with water no leaks.; used 1 W10882923 (Icemaker) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78738
Luis
Job Details: 10/29/2021
"Arrived on site for no ice. Ran diagnostics freezer evaporator fan powered on,good air flow,ice box fan not powering on diagnosed unit will need a new fan assembly. ; ordrng 1 W11394920 (Cover) and 1 W11204566 (Harness) and 1 W11407678 (Fan) and 1 W11333076 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Austin, TX 78704
Luis
Job Details: 10/29/2021
"Arrived on site for thin ice. Ran diagnostics weak water flow to reservoir with filter installed or removed diagnosed a defective water valve,replaced valve ran diagnostics good strong water flow to reservoir.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 10/29/2021
Arrived onsite for knocking noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran high spin test and no issues. Customer stated happened one time while washing jeans. Checked suspension and suspension was good. Notified customer that it could have been an off balance load. Customer was able to do loads successfully with error after the incident. Instructed customer on loading and cycle selections. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9200CWP2
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a dishwasher that is not draining. Found faulty check valve in drain line and replaced that section of line. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Jacob
Job Details: 10/29/2021
Arrived onsite for unit making noise. Tested the unit and heard noise. Upon further inspection. Found that the gear case was bad and replaced the cam. Tested the unit. No noise has returned at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/29/2021
"Arrived on site to replace cooktop, inspected cooktop, cooktop is in perfect condition, installed cooktop, customer is satisfied, took pictures of cooktop before and after installation. Customer and myself both inspected after installation and no scratches/damaged caused by installation. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Sunset Valley, TX 78745
Kevin
Job Details: 10/29/2021
Arrived on site and found Control panel chimes are very faint. A new control panel will be needed to correct issue.; ordrng 1 W11413566 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Niederwald, TX 78640
Brandon
Job Details: 10/29/2021
"Arrived on site to replace damaged harness and control, after replacing parts, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near La Grange, TX 78945
Noah D
Job Details: 10/29/2021
Arrived on site to inspect unit for issues drying. Upon inspection found the moisture bars shorted due to excess lint. Removed lint and tested. Complete
We serviced a
WHIRLPOOL RANGE
Model KGSK901SSS01
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2021
Arrived on site to inspect unit for not igniting normally and causing gas smell. Upon inspection found the unit without any gas smell or anything that would make me believe that a gas leak was present. Spoke with Customer and found gas company found the same thing. Complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78753
Taylor M
Job Details: 10/29/2021
"Arrived on site to diagnose dryer not heating, upon arrival I put the unit into a timed dry at high heat and found the unit is operating properly as designed with poor airflow, i advised the front desk that they would need to clean out the vent leading to outside. Job complete."
We serviced a
GE DRYER
Model DBL333EB6WW
Near Kyle, TX 78640
Jacob
Job Details: 10/29/2021
Arrived onsite for unit making noise during operation. Took the top off and spin the drum by hand and could get the noise to start. Put the top back on. Ran the unit with a comforter inside the unit. And the noise was not present during operation. Let customer know that if it continues to record it on her phone to show us if we return. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Pflugerville, TX 78660
Justin
Job Details: 10/29/2021
"Arrived on site for a washing machine not spinning. Upon arrival the customer stated that they would run a cycle and they will often get an oversuds error code and cannot clear it. They also found sometimes their clothes come out soaking wet still. I put the unit into diagnostics mode and found stored error codes F7E7 for motor unable to reach RPM, F0E2 for oversuds, F2E1 for stuck key, and F7E6 for motor circuit open. I then ran a diagnostics cycle and it ran through as designed. I individually activated the spin and agitate. Both ran as designed. I found the customer using good HE soap and utilizing the auto soap dispenser. I checked the pressure hose for any obstructions and found none. I called techline and spoke to Austin and received SR# 7732114099. Austin walked me through lowering the amount of soap that is dispensed. We found it was at its highest setting.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Justin
Job Details: 10/29/2021
"Arrived on site for a washing machine not spinning. Upon arrival the customer stated that the unit would also continue to fill all the way to the top of the tub. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key, F7E1 for basket speed fault, and F7E6 for motor fault. I checked voltage at the wall and found it good. I then ran a diagnostics cycle and found the unit would not spin or agitate. I gained access to the control and checked voltage to the motor. I found the motor getting a good 120V. I could hear the motor energize, but I could not see it move. I inspected the harness and found it in good shape. This indicates a faulty motor. I am ordering the motor to replace. Office to reschedule.; ordrng 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model CSP2940HQ0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not allowing coins back out of the coin drop, upon inspection found the quarters was jammed into slot causing issues, cleared quarters and tested.Complete"