We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lockhart, TX 78644
Andrey
Job Details: 11/18/2022
"Arrived on site to test unit for no power, tested unit found failed control board
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Joe Z
Job Details: 11/18/2022
"Arrived onsite for no cooling. Upon arrival Compressor is running but there is zero frost on evaporator. Found pantry drawer harness unplugged and hanging beneath drawer. Will need sealed system repair, compressor, access valve, UV drier, evaporator drain pan, Pantry harness, pantry UI. Freezer led is out. Need to order and replace #2 Power supply control, #27 led power supply , #5 control board , #40 side adapter harness, #19 evaporator drip drain pan. #2 door UI. Freezer led covered under S191AQ, and sealed system will be covered by whirlpool.
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Buda, TX 78610
Joe Z
Job Details: 11/18/2022
Arrived onsite for PUSH START BUTTON WILL NOT ALWAYS WORK AND START A CYCLE . Upon arrival inspected unit and found start button off of console. Saw sensing button stuck flashing. Held the start button down to reset control. Control reset and am able to get into diagnostics. On diagnostics ran manual cycle and all components operate correctly. Ran automatic cycle and unit operates correctly. Test unit by running a normal cycle and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN402ESS01
Near Austin, TX 78737
Luis
Job Details: 11/18/2022
"Arrived on site for a defective led module,replaced all led modules with updated led modules all leds working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESSO1
Near Austin, TX 78757
Cliff
Job Details: 11/18/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker timing shorted and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
LG WASHER
Model WM3670HVA
Near San Marcos, TX 78666
Andrey
Job Details: 11/18/2022
"Arrived on site to test unit for not draining, tested unit found failed drain pump, replaced pump, tested unit unit is now functioning properly, no leaks detected job complete"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Austin, TX 78723
Cliff
Job Details: 11/18/2022
Arrived on site to diagnose a microwave with surface light not working. Found failed light bulb and installed new bulb. Customer payed for new bulb and all is working properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE00
Near Austin, TX 78704
Luis
Job Details: 11/18/2022
"Arrived on site. Installed new freezer door,remolded door seal checked door seal good. Powered unit on led issues,informed customer updated led modules fall out of manufacture repair and customer can contact whirlpool.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430WS02
Near Austin, TX 78750
Vincent
Job Details: 11/18/2022
"Arrived on site to install previously diagnosed parts. Installed new UI and control and tested unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78750
Vincent
Job Details: 11/18/2022
"I wrote on site for built-in refrigerator, inspected unit and work area. Customers complaint was all LEDs inside refrigerator were out. There is a service pointer to replace all 12 modules with new ones. S-code S84638 covers the cost of 12 replacement lights. Order 4 kits per unit. Replaced all 12 and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78726
Paul
Job Details: 11/18/2022
Arrived onsite for a refrigerator with the upper lights in the RC dim and the FC light not working at all. I found the FC LED module defective causing the issue. I replaced the module and all lights are working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78731
Luis
Job Details: 11/18/2022
"Arrived on site. Pierced low side found no refrigerant in system,installed a new filter drier,pressurized system to find leak location,found unit losing pressure,checked compressor compartment and tubing,removed evaporator cover checked evaporator connections while checking tubing found hissing noise with cap tube movement.
We serviced a
LG DRYER
Model DLE7177WM
Near Austin, TX 78726
Paul
Job Details: 11/18/2022
Arrived onsite for a dryer thats making the same noise again and started smoking. After I arrived I found out that it wasnt the dryer but the washer that was the issue. I found the spider had broken from the rear of the basket and the basket was wobbling in the tub. This was the noise the customer was hearing and it was rubbing the outer tub before it stopped that cause the smoke the customer saw. The unit would need a tub and basket replacement.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78750
Paul
Job Details: 11/18/2022
Arrived onsite for a dishwasher that started leaking from underneath. I tested the dishwasher in the diagnostics cycle. I found no leaks . I found no signs that anything in the sump area has ever leaked. I did see signs where the fill hose had leaked at one time where it connects to the valve but it was tight and not leaking now. I found where the sound barrier had gotten wet at the toe kick and it had been wet all the way across it from left to right. I inspected the float and it wasnt leaking. I removed the outer door and there were no signs the dispenser had ever leaked. I inspected the door seal and found it good. I suspect the unit had excessive suds and cause water to leak over the tub seal. The customer is not using rinse aid in the dispenser and is using Cascade Complete pods. I went over detergent use with the customer and turning the hot water on at the sink getting the water hot before starting the dishwasher. I explained to the customer what to look for in regards to suds and told them they might need to change detergent. There were no water leaks present at the time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78723
Cliff
Job Details: 11/18/2022
Arrived on site to diagnose a dishwasher that is not turning on. Tested all parts and components and found no failures to unit at this time. Advised customer on findings
We serviced a
GE WASHER
Model GTWN2800D1WW
Near Austin, TX 78723
Cliff
Job Details: 11/18/2022
Arrived on site to replace previously ordered parts for washer. Replaced 1 tub damper strap and the others were not damaged or in need of replacement. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model MGR5745ADA
Near Kempner, TX 76539
Tyler
Job Details: 11/18/2022
Arrived on site for range not heating in oven cavity. Upon arrival confirmed issue and found stable 120v to igniter but ignition wouldnt turn on. Got customer approval and installed igniter. Reassembled and tested unit. Found oven heating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Waco, TX 76708
Jonathan M
Job Details: 11/18/2022
"Arrived onsite for a asking machine that has a broken lid. Inspected unit and work area. Did confirm the customers complaint and checked the hinges. Found the hinges were good but the lid had been cracked. ordrng 1 W11130236 (Lid)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/18/2022
Arrived on site to test unit for no ice production. Found compressor seized and kicking out a few seconds after starting. Recommend replacing compressor. ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier tube) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Lampasas, TX 76550
Tyler
Job Details: 11/18/2022
Arrived on site for refrigerator not cooling and clicking compressor on and off continuously. Upon arrival confirmed issue and found stable power supply and found fc fan running with stable power to start device . Found start device failing and replaced replaced start device and found compressor still failing and making noise indicating it was seized up. Will need office to reschedule once availability of parts is known for sealed system repair. ; ordrng 1 W11225065 (Compressor) and 1 W11186306 (Evap coil) and 1 Lokringkit (Lokring kit) and 1 R600 (R600kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 2hrrepair (2hr repair)
We serviced a
WHIRLPOOL DRYER
Model WED94HEAC1
Near Austin, TX 78733
David S
Job Details: 11/18/2022
"Arrived on site for whirlpool dryer leaving a brown residue on the clothes and making a squeaking noise. I inspected the unit and work area. I found the felt bands breaking down causing the staining, I also found the interior full of lint and the guide wheels and pulley no longer spin freely. I cleaned out the lint from the interior cabinet and reassembled the unit. ; ordrng 1 4392067 (Repair kit)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDBDA
Near Austin, TX 78746
Luis
Job Details: 11/18/2022
"Arrived on site. Found ui and unit not powering on,voltage at power cord,found power going to power supply and no power out of power supply ordering a new power supply. ordrng 1 WP67001360 (Power supply)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Maurice R
Job Details: 11/18/2022
"Arrived onsite for MW hood light not working. On inspection found charred marks on the light socket, replaced and tested. Light still not working. Looked at ACU and found a voltage regulator had burn up. Went to replace the ACU. Found that I had the wrong board. Assembled the unit back together and Will get the correct board.; ordrng 1 W11342846 (Control board)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/18/2022
Arrived on site to test unit for not spinning. Found all components are testing good but motor still not engaging. replaced lower harness per Techline with no improvement. Techline Recommending replacing stator and clutch. Office to reschedule. SR#7735087671; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, TX 78626
Lou
Job Details: 11/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and control panel and when I went to test, I plugged the u;it in and the control panel display showed F2E3 error code. I unplugged the unit and waited approximately 3 minutes and plugged it back in and got the same results. I placed the old main control back in the unit and retested and continued to get the error code. I contacted techline and spoke to Steve and advised of the previous complaint, previous techs diagnosis and my issue with the new parts. Steve advised that the main control is not recognizing the control panel and to re-order parts. Provided SR#7735084951. Also, when I tilted the unit back to confirm the drain pump was connected as it was replaced at previous service call, I found a large amount of gearcase oil on the rotor and all four cabinet panels. I am ordering the main control, console, gearcase, clutch and slider and office to schedule return service. Upon return service, returning tech will need to replace all parts ordered to complete the call. Unit left unplugged and water turned off for safety. No water leaks observed during service.; ordrng 1 W10861510 (Console) and 1 W11024149 (Main control) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78738
Kevin
Job Details: 11/18/2022
Arrived on site and inspected washer and found it is leaking from hose that connects drain pump to rear of the washer. A new one will be needed to correct issue. Will also bring back the drain pump if needed; ordrng 1 W11316671 (Hose) and 1 W11458345 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near The Hills, TX 78738
Kevin
Job Details: 11/18/2022
Arrived on site and found Internal drain hose is leaking when drain pump runs. There is no hot water pressure because hot water heater is being replaced but will also bring valves in case they are needed; ordrng 1 W11553446 (Internal Drain hose)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS0
Near Austin, TX 78733
David S
Job Details: 11/18/2022
"Arrived on site to install previous diagnose parts. I installed the spring in the center burner. I replaced the front right burner and found one of the orfices is not removable. I am ordering another orfice holder, as this one wont come out and has the wrong sizes in it. Reschedule for Monday 11/29/22.; ordrng 1 W11173537 (Front right orfice holder) and 1 W10853432 (Orfices)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Dale, TX 78616
Andrey
Job Details: 11/18/2022
"Arrived on site to test unit for no cool, tested unit found evaporator FC evaporator completely frozen over, heater tested good but will not engage in diagnostics, customer stated that they been manually defrosting unit every couple of weeks, und has a defrost system failure, ordering control, UI evaporator harness and RC and FC thermistors, office to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11518204 (User interface) and 1 W11581973 (Evaporator harness) and 1 WPW10384183 (FC thermistor) and 1 W11566851 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Austin, TX 78744
Joe Z
Job Details: 11/18/2022
Arrived onsite for freezer not working . Upon arrival checked temperatures and are correct. Customer stated that they are not having temperature issues. Customer stated that they are having the same issue as last visit which is ic in bin is melting and dripping down door. Called tech line for assistance. Explained to tech my findings and Tech recommended replacement of ice separator assembly.Tech gave SR# 7735088075. Ordering separator assembly. Office to reschedule ; ordrng 1 W11098702 (Door ice separator assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/18/2022
Arrived on site to test unit for no ice production. Found door harness is damaged needing new door in SS and 5/16-1/4 quick connect. Office to reschedule. ; ordrng 1 LW11037733 (FC door) and 2 WP4373559 (5/16-1/4)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lakeway, TX 78734
Kevin
Job Details: 11/18/2022
Arrived on site and inspected refrigerator and found magnetic strip is broken on the fresh food door. This is causing the strip to twist and not sit properly. At this time there is no air leak. Prescreened gasket was damaged in the box and will need to be re-ordered; ordrng 1 W10355582 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Temple, TX 76502
Jonathan M
Job Details: 11/18/2022
Arrived on site for a washing machine that is having a hard time draining and spinning. Inspected unit and work area. Did confirm the customers complaint and found the hub stripped again. I did advise the customer that it is possible that her issue is deriving from her gear case. The customer advised that she would just prefer to have the hub replaced again just to be sure and well Figure out her situation if that does not work. Re-ordering the hub assembly and did not collect due to the customer still being under warranty for the prior repair. Did not have the hub assembly on hand so I am ordering the hub assembly in the office will need to contact the customer about a return date due to a cannot dropship item.; ordrng 1 W10528947 (Hub)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/18/2022
Arrived on site to test unit for loud screeching noise. Found noise coming from rotor rubbing against motor due to failed gearcase. Attempted to remove wash plate with no success. Did not want to cause damage to wash plate and leave customer without a unit. Office to reschedule. ; ordrng 1 W10902814 (Washplate) and 1 W10915700 (Motor) and 1 W10915701 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78751
Cliff
Job Details: 11/18/2022
"Arrived on site to diagnose a washer that is not cycling properly. Found main control shorted and not operating motor. It will need to be replaced to complete repairs, and I'm ordering stator in case needed. Customer is aware if stator is needed repair would have cost and not be under aex warranty. ; ordrng 1 W11354541 (Stator) and 1 W11322905 (Control) and 1 2manjob (2 man job)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78747
Kevin
Job Details: 11/18/2022
"Arrived on site and found front glass panel has shattered, took one picture. Will re-order panel and a new bracket and nameplate; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Nameplate) and 1 W11389703 (Bracket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Austin, TX 78759
Wesley
Job Details: 11/18/2022
Arrived onsite and found unit operating with evidence of failed microwave door switch. Ordering the interlock assembly and returning with control to repair. All checks good. ; ordrng 1 W11033422 (Interlock)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA-03
Near Austin, TX 78727
Vincent
Job Details: 11/18/2022
"Arrived on site for refrigerator, inspected unit and work area. customer complaint was unit not working from prior repairs. I inspected unit and found refrigerator evap cases up in ice. I explained to customer that refrigerator will have to be fully defrosted for 48 hrs and then we could return and continue diagnosing. customer did not want that option and that the only way, if we try to force anything could cause more damages."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Salado, TX 76571
Gerry C
Job Details: 11/18/2022
"WTW8127LC0 Arrived to inspect washer non-operation. I found F6E3, F7EA, F7E9, F7E3 and F2E1. I tested all three of the motor circuits from the control connector and found all we at 8.8 ohms, which is very good. I found all loads tested within specifications and were not the cause of the control failure, which was only the motor driver section. Inspection of the motor assembly revealed a light amount of oil within the rotor, showing gear case failure in the beginning stages. The unit will require the control, gear case and slider. No leaks observed during service. Office to contact customer if an earlier appt. becomes available. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Canyon Lake, TX 78130
Leonardo
Job Details: 11/18/2022
Arrived on site to test unit for unit not getting to temp. Test unit and unit getting stuck at 335?. Replaced board and sensor test unit and unit still getting stuck at 340?. Will need to replace element and maybe harness on return visit. Ordering new fuse ; ordrng 1 WP3196548 (Fuse)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 11/18/2022
Arrived onsite and found unit operating with noise and vibration. Found rattling again duct. Padded the duct and the under side of cabinet. Unit is now operating quietly. All checks good.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Salado, TX 76571
Gerry C
Job Details: 11/18/2022
"Arrived to inspect burner issue. I tested the unit multiple times per burner at various settings and could not recreate the issue. While working on the vent system, I found the cooktop was incorrectly installed and could slide back against the retractable vent and bind it, causing internal damage to that machine. I am rescheduling this service order to research mounting options and will relay them to the customer. No gas leaks detected during service. ; ordrng 1 GCO (Tech GC Only)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Granger, TX 76530
Maurice R
Job Details: 11/18/2022
Arrived onsite for previously diagnosed parts. Installed the UI and tested unit. No gas leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
David Z
Job Details: 11/18/2022
"Arrived on site to diagnose wall oven that is having issues with console and lights on. Customer said after breaker was changed out recently the oven started itself once. They have since power cycled and issue never returned. The console tends to lock up and results in customer having to power cycle. Advised on service pointer w11525554, which states a software update should resolve issues with console UI. Customer advised steam will cause the console to act erratically, and they need to cover anything with a high steam content to allow power operation. Assisted customer with setting up wifi and WP app, and pushed software update. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Georgetown, TX 78626
Maurice R
Job Details: 11/18/2022
Arrived onsite for error F21. Installed a pressure switch tested unit in diagnostics mode and did not get the F21 error. Put the unit in rinse and spin mode to see if it would error out again. It ran the whole cycle with out error F21. Told customer to use the unit and see if the error came back. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78702
Wesley
Job Details: 11/18/2022
Arrived onsite and found damaged nameplate and replaced the nameplate W10876598. Unit is now correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78729
Vincent
Job Details: 11/18/2022
"Arrived on site for refrigerator, inspected unit and work area. customer complaint was refrigerator making noises. Inspected unit and I did not find any noises from normal. customer says she can hear it while I was inspecting it, I couldnt hear it. Called techline and spoke to Cliff SR#7735088158 unit is operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Matthew
Job Details: 11/18/2022
Arrived onsite to replace FC door. Replaced door and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near New Braunfels, TX 78130
Andrew
Job Details: 11/18/2022
"Arrived on site and installed 5/16-1/4 water connection. Tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Whitney, TX 76692
Jonathan M
Job Details: 11/18/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the freezer section at 13?F initially but cool down to 8?F. Ran the unit through icemaker error codes and found an E5 indicating the icemaker did not harvest within the specified time to make ice. Unplugged the unit and checked pressures. Found pressures inside the unit were only at 12 psi. I vacuumed out the unit and charged the unit with nitrogen. Found a leak at the dryer at the top where it meets the steel line. Re-braised the dryer and charged it up with nitrogen again. Did not find any leaks present. Vacuum down the unit and found the vacuum held for 15 minutes without dropping. Charge the unit back up with 56 g of R600. I plug the unit back in and found the return line heating up indicating the refrigerator cooling down. Advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Georgetown, TX 78628
Lou
Job Details: 11/18/2022
"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that since the error code he has run several loads and the errors have not reappeared. I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. The unit is operating as designed. The customer advised that when the unit threw the code, they were washing a king sized blanket and a twin sized. I advised the customer that the unit is designed to wash no more than a queen sized blanket. I removed he back cover and inspected the air trap and sensor tubing and both were in good condition. I advised the customer that the unit is operating as designed and if they noticed it not operating properly to call it in for service. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78628
Lou
Job Details: 11/18/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the heating element being defective, I removed and replaced the element and tested. Unit is operating as designed and no leaks found during testing. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MGD6630HW3
Near Austin, TX 78735
Matthew
Job Details: 11/18/2022
Arrived onsite to replace faulty panel. Replaced panel and badge. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB3
Near Georgetown, TX 78633
Lou
Job Details: 11/18/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Cedar Creek, TX 78612
Andrey
Job Details: 11/18/2022
"Arrived on site to test unit for wash cycle not starting, tested unit found unit not receiving any hot water, removed hose and tested no hot water coming out, demonstrated to customer closed and opened valve, now there is water but cant shut it off, advised customer to replace hot and cold valve do to them being corroded and malfunctioning, customer will replace valves and run unit, if theres any issues he will call back, at this time job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/18/2022
"Arrived on site and replaced control board and control panel diagnosed on previous visit, After replacement confirmed microwave is heating and started a bake cycle to confirm oven is heating, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/18/2022
"Arrived on site and inspected washer and found it will start and complete a diagnostic cycle fine. Drain pump is only pulling under 2 A when running. When a normal cycle is attempted washer immediately shows PF. Control panel is also unresponsive, Inspected control board and found damaged wiring that has likely shorted control board And control panel. Main harness, control board, and control panel at minimum would be needed to correct issue. Repair is not cost effective. Spoke with CS! Inform customer of issues and did not recommend moving forward with repair, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF5
Near Dale, TX 78616
Andrey
Job Details: 11/18/2022
"Arrived on site to replace previously diagnosed cooling tower and ice maker, replaced parts, verified that the damper is cycling, ice maker cycled and filled with water notices in FC there was a lot of ice causing door not to close properly, exposed evaporator and found some frost around returning ventilation do to excessive warmer air penetrating and freezing, gave the evaporator a complete defrost powered unit, evaporator developed a good frost pattern, advised customer to monitor and make sure door is always closed properly at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, TX 78731
David S
Job Details: 11/18/2022
Arrived on site for washing machine making a noise. I inspected the unit and work area. I found the cam nut had loosened and allowed the cam to drop. I replaced the cam and belt. I cleaned the threads and applied loktite to the threads. Please allow 24 hours for the loktite to cure. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78733
David S
Job Details: 11/18/2022
Arrived on site to install previous diagnose parts. I replaced the ice bin and ice maker. I noted the fridge is completely full not allowing proper air flow. I advised the customer to leave a half inch of space above the shelves to allow for proper air flow. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2022
Arrived onsite for a dishwasher that is leaking water. I found the brass 90 where it connects to the fill valve loose and dripping a drop of water about every 20 seconds. I found the float tray over flowing onto the floor. I dried up as much water as I could and the customer is running a fan to dry up the rest. I removed the water from the drip pan and tightened the leaking fitting. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door and tested the unit. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Leonardo
Job Details: 11/18/2022
Arrived on site to test unit for cooking light not coming on. Test unit and found bad relay not closing to send electricity to light. Replaced control board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 11/18/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near New Braunfels, TX 78132
Andrew
Job Details: 11/18/2022
"Arrived on site to test unit for not cooling. Found FC evap completely frosted over restricting air flow. Removed frost build up and found brown wire to element popped out of molex connection. Secured connection, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78744
Joe Z
Job Details: 11/18/2022
"Arrived onsite for No operation.washer not operating, not powering on. Upon arrival unit was unplugged. Restored power and Ran components test and all components operate correctly. Ran a quick was and unit is operating as designed. Unit needed control to be reset. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Joe Z
Job Details: 11/18/2022
"Arrived onsite to install previously ordered parts. Replaced control, UI, and evaporator drip pan. Powered unit up and customer will monitor for 24 hours. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Buda, TX 78610
Joe Z
Job Details: 11/18/2022
Arrived onsite for DISPLAY STOPPED WORKING. Upon arrival test unit and unit powers on and operates. Found display is not lighting up correctly. Need to replace panel. Replaced panel and test unit unit now operates correctly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/18/2022
Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue issue and found cause of failure was with fc leds. Replaced leds under SP?W11606409 - Special Project S84638.. found all leds working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Lampasas, TX 76550
Tyler
Job Details: 11/18/2022
Arrived on site for dishwasher with broken spray arms. Upon arrival confirmed issue and found cause of failure was locking tabs were broken on upper/lower spray arms. Replaced both and reassembled and tested unit. Found dishwasher functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Lampasas, TX 76550
Tyler
Job Details: 11/18/2022
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival removed old compressor and drier after recovery. Installed uv drier and compressor. Pulled vacuum and tried charging system. Found restriction in cap tube. Isolated high and low sides and couldnt removed restriction from cap tube with nitrogen (140psi) and vacuum. Called techline and spoke with Robert Sr# 7735086359. Reported findings and was instructed unit is non repairable. Was instructed to have customer call whirlpool. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Georgetown, TX 78633
Lou
Job Details: 11/18/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings to be copper colored and were in the beginning stages of deteriorating. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Jarrell, TX 76537
Gerry C
Job Details: 11/18/2022
"Arrived to instal previously diagnosed and ordered parts. I evacuated the system and removed and replaced the compressor, dye drier and service port. During initial testing, I found the system appeared to be restricted and I removed section by section of the high side and flushed with nitrogen. I was not able to determine the exact location of the restriction, but after clearing the lines, the issue was resolved. I vacuumed the system and then let it set for an additional 15 min. Loosing no vacuum, I charged with the MFG prescribed 56 grams of refrigerant and tested. The unit cooled as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78748
Luis
Job Details: 11/18/2022
Arrived on site for no cool. Checked freezer compartment no traces of dye or leak removed compressor compartment no traces of dye or leaks. Called tech support checked pressures reading -20 and 80 per tech support sending info to product review teamSr#7735085462
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Temple, TX 76502
Jonathan M
Job Details: 11/18/2022
"Arrived on site for a cooktop that is not heating properly. Inspected unit and work area. The customer advises the issue was with her cooktop and that after the previous repair, it really has not made a difference on her unit. She advised that the issue was with all four burners not heating the way that they used to. I ran testing on all four burners using a medium heat to determine whether the elements would come on and cycle. Did confirm proper operation of all four burners. I called Whirlpool Techline and spoke to Chris SR# 7735084889. He advised that if the unit is turning on and cycling on and off for the burners, the unit would be working as designed and that no replacement of parts would guarantee any change to the unit. He advised to make no further repairs and that the unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details: 11/18/2022
"Arrived on site for a washer that is not operating. Inspected unit and work area. The customer advised that the unit seems to go off balance on most loads and he believes theres something wrong with the washer. Ran the unit through diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through an auto test and the unit ran as designed. The customer advised that and only seems to happen when clothes are in it. He grabbed a laundry basket worth of clothes and we ran the unit in a quick wash until the clothes got soaked. We did find the unit go off balance initially but that was due to uneven loading. However, once all clothes were soaked, I then put the unit into a drain and spin and found the unit spinning and operating as designed. He advised that the issue normally happens with towels and grabbed some extra large towels. We did the same process as the previous wash cycle and found the towel spinning an operating as designed. I called whirlpool tech line and spoke to Robert SR# 7735084239. He advised that based on all my testing, the only issue would be with loading and to instruct the customer on proper procedure. He advised of the unit was the problem, it would replicate the issue with or without clothes. E said to make no repairs at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Austin, TX 78746
David S
Job Details: 11/18/2022
"Arrived on site for Maytag washing machine shaking. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the gear case and tested the motor winding I found both winding at 6 ohms, I tested the capacitor and found it at 45 farads, I tested the drain pump and found it at 16 ohms, I tested the actuator motor and found it at 2.4 kohms, all is in range. I gained access to the control and retested all the components from the control, everything still showed in range. I tested the suspension and found it rising equally after being push straight down. I spun the inner basket by hand and found it rotating evenly in the center of the out tub. I tested the level of the unit and found it level. I ran a high speed spin and found the inner basket stabilizing. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Cliff
Job Details: 11/18/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Cliff
Job Details: 11/18/2022
Arrived on site to diagnose a refrigerator that isn't producing ice. Found icemaker faulty and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Kempner, TX 76539
Jonathan M
Job Details: 11/18/2022
Arrived on site for a dryer that is taking more than one cycle to dry clothes. Inspected unit and work area. The customer advised the unit does heat and tumble but they are still having issues with their dryer drying the clothes. They advised they got a vent test kit from whirlpool but were unaware of how to operate it. Ran a vent test kit on the unit and found poor airflow circulation for all dryers. Removed the vent hose off the dryer and tested it again and found good airflow for all dryers. Checked the hose for any obstructions and did not find any buildup inside of the hose or at the back of the wall. Reattached the vent hose and the vent test kit read the airflow circulation was poor for all dryers again. Advise the customer that they will need to get a vent cleaning company out to clean out their ducks as they have an airflow restriction inside of the vent in their wall. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Kevin
Job Details: 11/18/2022
"Arrived on site and replaced wash motor diagnosed by previous technician, After replacing started dishwasher on a normal cycle and it is working properly, job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78748
Kevin
Job Details: 11/18/2022
"Arrived on site And inspected dryer and found no airflow but dryer is still heating. Disassemble dryer and found lint shoot is impacted, took picture. After clearing dryer airflow meter is still showing partial restriction and recommended to tenant that they request them to be cleaned by the homeowner, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78626
Maurice R
Job Details: 11/18/2022
Arrived onsite for dishwasher tub replacement. Removed all the parts off old tub and installed on the new tub. Tested unit in diagnostics mode and the unit is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Jonathan M
Job Details: 11/18/2022
Arrived on site for a washing machine that is not completing cycles and completely shut off. Inspected unit and work area. The customer advised that the unit has stopped showing any lights and has continued to run and pressing any buttons on the user interface have not corrected the issue. She advised that she would unplug the unit and when she would plug it back in that it would seemingly work but it happened twice within four cycles and she wasnt sure if there was something wrong. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test in the unit ran as designed. Went ahead and replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
David Z
Job Details: 11/18/2022
"Arrived on site to diagnose range with issues closing door to oven. Found outer glass was detached on the bottom and just laying there. Looked on the bottom of the door and found it was never screwed on from factory. Added screws from customers extra hardware. Verified unit is working properly. Frame felt a little warped, but unit closing and sealing. If there's any further issues with the door we would need to replaced the outer glass, inner frame, and support pieces at one time. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
David Z
Job Details: 11/18/2022
"Arrived on site to install previously diagnosed rack parts. Replaced 2 upper wheels, 2 lower wheels and new rack stops. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78759
Wesley
Job Details: 11/18/2022
Arrived onsite for noise during cycle and found cam slipping during transition. Replaced cam and belt. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model DWU9200AAX
Near Austin, TX 78759
Wesley
Job Details: 11/18/2022
Arrived onsite for recall repair and used zip ties and clip provided without part number sent D2C to eliminate fire hazard. According to the recall R11321. Unit is now operating properly
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
David Z
Job Details: 11/18/2022
"Arrived on site to diagnose dryer that is not heating or starting. Tested unit and found no error codes present, and relat is clicking to start. Checked thermal fuse and found thermal fuse open. Judging by the lint behind the unit its clearly not venting. Replaced thermal fuse and retested. Unit is heating but reading poor airflow. Advised not to use unit until maintenance can clear vents. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
David Z
Job Details: 11/18/2022
Arrived on site to diagnose dishwasher that was filling when not in use. Replaced inlet valve and adjusted the drain hose to have a higher loop. Unit should should now be working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
David Z
Job Details: 11/18/2022
"Arrived on site to diagnose dishwasher that was not cleaning dishes well at all. Customer showed me that a lot of their dishes and silverware still had spots on them like they weren't washed. Ran unit and heard wash motor gurgling. Found unit wasn't filling with much water at all. Checked wall valve and found it was almost completely closed, causing a slow fill. I opened the valve all the way and ran the unit again. Found proper water levels and verified spray arms were pushing hard and working as designed. Advised on best usage tips for unit. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78723
Cliff
Job Details: 11/18/2022
Arrived on site to diagnose a range with an indicator light not turning off. Found surface temperature indicator light on in control. Factory reset control and all is working properly at this time.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78745
Matthew
Job Details: 11/18/2022
"In apartment 515. Arrived onsite for washer not completing cycle properly. Upon arrival put unit in diagnostics and found stored error code. F8E 1 long, no fill. Ran test and found no water to unit when called for cold water. Found supply off. This was causing extended fill time and no rinse cycle. Established supply and tested. All functions are operating as designed. Customer ran normal load and unit is functioning properly. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78704
Luis
Job Details: 11/18/2022
"Arrived on site for cooling complaint. Found partial frost pattern,installed a new drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Cedar Park, TX 78613
Paul
Job Details: 11/18/2022
Arrived onsite for a refrigerator not dispensing water or making ice. The customer stated that the unit hasnt worked correctly in a week and when she tried it this morning it was working. I found the filter door not closed all the way and I explained that this could have been the cause. I checked the temps in both compartments and both were within two degrees of set point. The customer had the control set to the recommended settings of 0-37 degrees. I checked the wiring connections at the valves and checked the fill hose for kinks. All checked good. I gave the customer a few things to monitor and maybe help determine what is causing the issue if it reoccurs. There were no water leaks present at the time of service. Call complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near San Marcos, TX 78666
Leonardo
Job Details: 11/18/2022
Arrived on site to test unit for upper oven not getting to temp and strong gas smell. Test unit and found valve not sitting on burner at all. Secured valve test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Canyon Lake, TX 78130
Leonardo
Job Details: 11/18/2022
Arrived on site to test unit for racks rusting. Replaced both racks test unit and unit test good job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Canyon Lake, TX 78132
Leonardo
Job Details: 11/18/2022
Arrived on site to test unit for upper rack falling. Test unit and found right side had broken wheels. Replaced adjuster test unit and unit test good job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/18/2022
Arrived on site and replaced compressor per previous tech. Vacuumed system and charged to specs. Ideal frost pattern developing on entire evap. No signs of restrictions or leaks. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 11/18/2022
Arrived onsite and found unit operating with noise due to clogged wheel and and warping. Removed and replaced wheel. W11327190 Unit is now operating as designed. All checks good. Advised customer on repair.