"NEW ISSUE. Arrived on site for frost build up. Found frost on right side of freezer compartment,checked freezer door seal good,gasket sealing around cabinet on all sides,removed door,added adhesive between liner and cabinet,replaced slides tested door operation good,checked door seal good. Used w11658403"

"Arrived on site for lid locked. Upon arrival,ran error codes and get F9-E1 long drain. Inspected unit and found standing water in tub. Forced drain and pump energizes but there is only a small trickle of water draining. Will need to reschedule with 2 men due to being stacked and in tight cabinet. Ordering 2 men, 2 hour weigh and drain pump. Used model number on owners manual to get part number. Office to reschedule ; ordrng 1 W11458345 (Drain pump) and 1 2men (2 men) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for continued issues with unit not operating correctly. Upon arrival, customer states when using SANITIZE WITH OXI cycle the unit completes but never spins and leaves clothes soaking wet. Ran an exact cycle that customer is having issues with with laundry. Unit fills and begins agitation. After about :25 minutes from when cycle starts, at 1:06 mark just sits there doing nothing. At 1:01 mark starts slow agitating. At 1:00 begins a medium agitation. At :59 no movement. At :58 begins medium agitation. At :57 stops agitation. At :56 agitates again. This happens every minute until Minute :50, then mid way through :50 mark display switches to spin led. At :49 begins draining. Observed drains correctly. Unit display then darkens. Machine chimes, drains again for a few seconds then turns itself back on to start up cycle position for about a minute,then powers back off by itself. Contact techline for assistance. Spoke to Jeremy. Cannot get into diagnostics. Tech had me disconnect harness from UI to control and retry diagnostics. Am now able to get into diagnostics and get error codes F6-E3 ACU cannot hear UI, and F2-E1 UI stuck button. Tech recommended replacement of UI. Replace UI. SR# 7739941354. Replaced console W11162441I and control W11429620 at same time. Customer will monitor unit. Job complete"

Arrived on site to test unit for excessive shaking. Found two of the four shipping bolts were not removed. Removed bolts and completed diagnostics with the no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not heating. Found Tod was open and preventing heating. Office to reschedule with customer. ; ordrng 2 WP4449751 (TOD)s

Arrived on site to test unit for not being able to turn vent off. Customer stated when he uses cooktop fan will automatically turn on and he is unable to turn off when hitting cancel. Advised customer to use vent fan anytime using cooktop. Also advised moisture sensor is engaging fan unable to cancel until sensor is satisfied. Unit is working as designed at this time. No parts replaced. Job complete.

Arrived on site to test unit for not washing. Found error f4e3(wash motor not engaging). Verified proper voltage to motor. Replaced motor assembly(W11613479). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for RF burner staying hot at all settings. Replaced infinite switch(W10857622) and unit is now working as designed. Pushed unit back into cabinet and breaker tripped. Accessed terminal block and found block was damaged and L2 connections were just dangling causing arcing. Ordering terminal block. Scheduled for 10/01/24. ; ordrng 1 WPW10245259 (Terminal block)

Contacted customer and she stated she is not available. Customer provided photo of issue and attached to pics. Needing to order harness and office to reschedule. Customer stated she is a teacher and is not available until after 4pm on any day. ; ordrng 1 W11111807 (Power cord)

"Arrived on site to install previously diagnosed and ordered parts per previous technician. Upon installing the door, spring, and pin, I found that additional parts would be needed to complete the repair. I am ordering the lever 2180259 and door mechanism 2206423. Office to schedule return service. No water leaks observed during service. ; ordrng 1 2206423 (Door mechanism) and 1 2180259 (Lever)"

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and tested unit. Unit has proper ventilation. No signs or grounding or arcing out. Unit heated properly. Advised customer to monitor and if issue persists have contractor replace faulty breaker. Unit is working as designed at this time. No parts replaced. Job complete.

Arrived on site to inspect washer with error code for water supply F8E1. I placed the unit into diagnostics and started component activation testing. I observed very little water flow from the cold valve. The hot valve is operating fine. I checked the incoming water supply form the wall and both hot and cold water supplies are good. I am ordering the valve W11220230 I am scheduling for Monday 9/30. No water leaks observed during service ; ordrng 1 W11220230 (Valve)

"Arrived on site to inspect dishwasher not opening and closing properly. The customer advised that after initial installation, he experienced a leak from the dishwasher overnight and it had damaged his kitchen floor. He advised that he has already submitted a claim for the floor and that another representative from Home Depot came and fixed the leak. Upon further inspection I observed that the door was not smoothly opening closing. I observed that the insulation foam was not installed correctly and was getting caught in the hinge springs causing the noise and door to not close properly. As the unit was out I placed it into diagnostics and ran a diagnostic cycle and made sure all functions are operating without issues. I observed as all steps of the test passed and did not observe any leaks. I noticed that the unit was leaning a bit to the left so raised the left front leg and no the unit is level. I reinstalled the unit and the insulation correctly. Unit is operating as designed"

Arrived onsite for vent air circulating through the house and making small noise. Upon arrival I noticed the slow speed would make a slight noise. I explained to the customer that the installation of the duct was making the noise because when I pushed on it the noise would stop. Customer stated that the air coming from the top trim where the charcoal filter is was letting air flow out. I explained to the customer that the reason why is because there are openings at the top of the microwave where air can escape and that it is operating normally. Unit is operating as designed at time of service. Call complete. No parts installed.

Arrived on site to test unit for unit giving F8E4 error water on float switch. Found customer had loaded a baking sheet on the bottom rack that was to high making unit leak water in to float. Showed customer the problem and corrected the problem by removing baking sheet. Test unit and unit test good job complete. NO PARTS USED

"Arrived onsite for range tripping the breaker. I replaced the control, BROIL element, and BAKE element per protocol. I disconnected the ground and ran bake cycle to 500 degrees. When the range reached temp I re attached the ground and ran the unit on bake 500 degrees again. I advised Jesse to leave the range running for atleast 2 hours before turning off. Unit is operating as designed. Call complete. Installed W11594188 cntrl, W11182108 bake element, and W10856603 broil element.Unit 705"

"Arrived onsite and found unit operating with failed compressor. Replaced compressor and added port and dye drier. Pulled vacuum and charged to spec. Unit is now operating as designed. All checks good. W11506635, W1157434, WPW10143759"

Arrived onsite and tested unit operating with concerns about balance. Customer showed video with vibration that is within spec. Advised customer on findings and explained design principles and operating specifications. Unit is is set up level and the tub is correct. All checks good. No parts needed.

Arrived onsite for the range in 11305. Tested for display randomly unresponsive and unable to use oven then it would come back on its own. Breaker tripping not the issue. Replaced control. Unit is now operating as designed. All else checks good. W11594224

"Arrived on site to install previously ordered parts. Replaced glass W11600222, name plate W10839793, and vent W11598202. Unit is operating as designed. Job complete"

Arrived on site to install previously ordered parts. Replaced control W11603810 and pressure hose WP353244. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site to test unit for unit giving F8E4 float error code. Test unit and found tub gasket had soap residue all over it turned unit on and can see water getting between door and tub gasket. Ordering new tub gasket rescheduled for Friday 10/4 ; ordrng 1 W11483553 (Tub gasket)

Arrived on site to test unit for rust and bottom peeling. Found damaged panel replaced panel and removed plastic wrap from panel and found new panel damaged. Will order new panel office to reschedule ; ordrng 1 W11416371 (Panel)

Arrived on site to test unit for sparking. Test unit and found shorted diode and capacitor and bad magnetron. Will order new diode mag and capacitor. Office to reschedule ; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W10754299 (Magnetron)

"KMBP100ESS20 Arrived on site for turntable dragging. Upon arrival, found the glass tray turning with a delay. Proceeded to replace W11179756 shaft turn. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for frost buildup. Upon arrival customer stated issue has been resolved. Inspected unit and found ice slab has formed on the bottom of the FC. Removed ice slab and inspected drain port, found it frozen over. Thawed ice out and found a piece of foam that was lodged in the drain port causing a restriction and now allowing the melting frost to drain properly. Removed restriction and tested unit, water is now draining properly. All other components are engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"WFG505M0BS3 Arrived on site for oven not working. Upon arrival, found ignitor not glowing. Proceeded to replace W11126814 control and W11176454 igniter. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for no power. Upon arrival spoke to the maintenance supervisor, per supervisor unit did not have power. Unit had no supply power so when it was restored unit powered up with no issues. Tested all components, all components are properly engaging. Has proper power. Unit is running as designed, no leaks detected, no parts installed, job complete."

"WTW4816FW3 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11454741 gearcase. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WFW6620HC2 Arrived on site for unit not powering on. Upon arrival, pressed power button but no response. Attempted to enter diagnostics and unit turned on. Ran diagnostics and check errors and found no issues. Now unit will turn on without fail however the spin option is always set to off by default. Called techline and spoke with George SR#7739990173 and stated to replace UI again. After replacing UI, unit regained power and spin is set to fast by default. Unit is functioning as designed. No water leaks detected at this time. Same issue within 1 year AE warranty."

Arrived on site for unit not progressing through cycle and is stuck in spin mode with the light blinking. On arrival canceled current cycle and ran diagnostics. Found No error codes present. Ran auto cycle and passed. Found unit not leveled due to flooring and may have disrupted cycle. Corrected level and ran calibration. Unit is functioning properly. Customer will monitor. Job complete

"Arrived onsite for quick cycle time frame being extended. Previous time was 25-30 min. Now its 49 min. Checked cycle selections and no selection would decrease time . Called tech line for assistance. Spoke to Austin SR#7739987118. Tech explained that times are adjusted by load size during sensing. Tried running cycle empty to revert time back but did not change anything. Called tech line back. Spoke to Chris , precalculated estimate and times come are controlled by UI settings. Recommend replacing UI. Office to reschedule ; ordrng 1 W11351736 (UI)"

Arrived onsite for unit needing sealed system repair. On arrival found part was damaged. Spoke to office and put a Rush ticket for Friday 27th. ; schdld next appmnt for 9/27 FRI !

"Arrived onsite for freezer door not opening or closing properly. Tested and found if opened from right or left corner the door becomes misaligned and will not close flush. Called tech line for assistance as issue is repetitive. Spoke to Robert SR#7739989349. Tech instructed that for this model and rail design, the door must be opened and closed from center, putting equal force on each rail. The rails and gears have already been replaced and is up to the used to correct. Unit is functioning as designed."

"Arrived on site for dishwasher that is loud during operation. Inspected unit and work area. The customer stated that there may be nothing wrong with the dishwasher but his previous dishwasher was a lot quieter than this one. He advised that he was told that it was the same decibel rating as his previous dishwasher so he wanted to have it checked. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with no abnormal sounds present. The customer stated that on his previous dishwasher, he could not hear the water recirculating inside of the dishwasher, which was the cause for his call. I did explain to the customer that a lot of other dishwasher models, you can actually hear the wash motor running when the dishwasher is recirculating the water and that his model is quieter than most models. I did explain that this is normal operation for this dishwasher, but offered to replace the wash motor anyway. The customer stated that that was not necessary and that he would try to see if he can get the dishwasher replaced do a different model that might be quieter. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for dryer not staying together. On arrival found mounting clips missing from unit, ordering (2x) Wp8066092 clips, (2x)w10854425 clips and rescheduled customer for 10/09/24.; ordrng 2 Wp8066092 (Clips)s and 2 w10854425 (Clips)s"

"Arrived on site for microwave not heating, on arrival confirmed issue and found diode fried. Replaced diode w11256462 and cap wpw10574736 and tested unit. Found microwave working as designed. Call complete"

Arrived on site for a dishwasher that. Running midway through the cycle. Inspected unit and work area. I ran the unit for diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not run. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11637581.

"Arrived on site for a wall oven that is still tripping the breaker. Inspected unit and work area. The customer advise that after the previous trip, the unit is still tripping the breaker intermittently. I confirmed the customers complaint and replaced both bake and broil elements. I also replaced the control and ran a burn off at 450?. I found the unit start working an operating as designed. I had the customer run a bake cycle at 450? for two hours. I called Whirlpool Techline and spoke to Kurt SR# 7739990135. He advised that he noted the call and call back if any other issues persist. Call complete. W11696067, W 11182108, and W 10856603."

"Arrived on site to diagnose refrigerator that was still making noise consistently. Customer said noise seemed to be coming from the top of the unit. I opened the doors to listen to the damper and did hear it make operational noises, then made a loud tapping that sounded just like a woodpecker. Noise was coming from damper area, and did not sound like a fan related noise. I replaced the damper again since gears are defective in the previous. Once new damper was installed we have not been able to hear the noise again. Unit working as designed. Parts used - WPW10594329"

Arrived on site for refrigerator building water under drawers. Found ice building on freezer floor and leaking through. Removed cover and confirmed drain is clogged. Used steamer to clear drain. Readjusted pigtail coming off heater. Verified operation. Call complete. No parts

"Arrived on site to install new door panel and support. Installed door panel and affixed the support to the front of the door. Verified proper fitment. Repair completed. Parts used - W11579514, W11505239"

Arrived on site to diagnose range that is not heating the oven. I tested unit and found bake element is not lighting. I found no spark from the igniter. Found igniter wire for bake igniter was never connected at factory. Connected igniter wire and tested. Verified unit lighting instantly. No parts needed. Repair completed.

"Arrived on site to diagnose dishwasher not thoroughly cleaning dishes. Spoke with customer who said they had the same model in their last house, but it seemed to perform better. Undies my clear door and observed function with the customer present. We watched all arms actuate and spray hard, showing no mechanical issues. I advised that the water composition here, even with a softener, may be different and affecting the wash. Water temp is a good 140, which is within spec for the unit. Advised to make sure nothing other than light soil is on the dishes and the water is hot before starting. This will give heat wash quality. No failures or errors found with unit, and function was observed to be good. Call completed."

Arrived on site to diagnose washer with broken bezel. Examined unit and found the bezel for the water spout looked like half of it had shaved off / work off. Found no damage to the paint under it. Replaced bezel to resolve since I could not identify the source of what cause the bezel to break. Unit now working as designed. Parts used - W11396263.

Arrived on site for washer needing parts. Replaced rotor and gear case and slider. Cleared oil from sides. Recalibrated and verified operation. Call complete.

"Arrived on site for washer not turning on not filing. Unit was unplugged. Plugged in and drain pump just started. Knob does not turn on lights. Canceled by holding button for 3 sec. Entered diagnsotics, found f3e1. Removed pressure hose from board and blew through hose. Inspected for kinks. Drain does not go further than 6 inches, Ran and completed diagnsotics with no problems. All components check ok. Ran a cycle and unit did not stop filling until it was half full. Will need control. Reset for wed pm ; ordrng 1 W11607637 (Control)"

Arrived on site to install previously order and diagnosed parts. I replaced both FC and RC doors due to them being dented. I shaped and formed then gaskets to ensure a good seal. The unit is operating as designed. No water leaks observed during service. LW10638684 LW10638683 W11178521

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I attempted to start a diagnostic cycle however unit did not run cycle. I attempted to run a cycle in consumer mode and the unit fails to start a cycle. I verified that the capacitor, drain pump, motor, and wiring harness were good. I concluded that the control is faulty. I replaced the control retested the unit. The unit is now operating as designed W11626074. No water leaks observed during service."

"Arrived on site for back right burner not working. Confirmed all other components are working. Removed cooktop panel. Found blue wire was not connected to heating element. Element checks good. Properly connected wires. Switch not sending voltage, replaced infinite switch. Verified operation. Call complete. W10911303"

Arrived onsite to install pervious diagnosed and ordered parts. I will need to return with the ice maker to proceed with the repair. I am scheduling for Friday 9/27. No water leaks observed during service.; schdld next appmnt for 9/28 SAT PM

"Arrived on site to inspect unit for blower fan speed error code popping up during use. Upon arrival found error f8e0 ran through checklist attached to error code found unit not receiving proper dc voltage, per check list replace cooling fan harness. Ordering harness. Office to reschedule. ; ordrng 1 W11245674 (Main harness) and 1 W11256625 (Harness)"

"Arrived on site to inspect unit for not heating. Found igniter and sensor failed. Replaced both, made no change to unit replaced control, made no change to unit ordering igniter, control and harness. Office to reschedule USED WPW10324738W10877013WP7430p044-60; ordrng 1 Wpw10324738 (Igniter) and 1 W10877013 (Control) and 1 W10745674 (Harness)"

"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11684544"

Arrived on site to install the previously diagnosed and ordered part. I replaced the defective control and tested the unit with load on regular / normal cycle. I monitored the washers operation through the whole cycle. The unit is operating without issues and no problems observed during cycle. No water leaks observed during service. W11621180

Arrived on site to test unit for burning food. Adjusted flame height and unit is now working as designed. Job complete.

"Arrived on site for a dryer that is making a squeaking noise the entire time that the cycle runs. Inspected unit and work area. I did hear a squealing sound coming from the dryer almost immediately that sounded like rollers or a belt slipping. I just assemble the unit and did confirm all rollers, idler, pulley, and felt were worn. I use the dryer repair kit to replace all parts. I tested the unit and found the unit working and operating as designed with no abnormal sounds present. Call complete. 4392067."

"WCE55US0HB01 Arrived on site for top right burner not working. Upon arrival, proceeded to disassemble cooktop and found regulator connection to be disconnected from factory (picture attached). Re secured connector and made sure all other connections is good. Tested and now unit is functioning as designed. No parts replaced"

"Arrived on site to diagnose refrigerator with dispensing issues. Customer said unit will still occasionally dispense ice on its own. They started locking the UI, and the UI would start beeping like a button or function is being pressed often. We replaced the dispenser UI prior, and issue seemed to be gone for 6 months. Called tech line and advised on previous repair and current symptoms. Tech line recommended we replace the Dispenser UI / Side Panel UI and the Main Control to resolve, since this looks more logic driven then a short. SR7739974387. Return visit set for 9/27. Ordered needed parts. ; ordrng 1 W11664342 (Main Control) and 1 W11574766 (Dispenser UI) and 1 W11087492 (Switch)"

"Arrived on site for oven not lighting. Upon arrival, customer was under impression that is under warranty. Customer canceled and will contact whirlpool. Job complete"

"Arrived on site to inspect unit for dent. Customer stated unit was dented when house was bought. Inspected unit and found dent on the top left corner of the RC door. Replaced RC door (W11652980) and installed nameplate (W11223753). Gaskets are all sealing properly and unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced control (W11558182) and UI (W11518204). Advised customer to monitor unit, if sound does not subside, would need to return with all defrost parts and condenser fan motor and blade. No leaks detected, job complete."

Arrived on site to install new blower to resolve fan speed error. Replaced blower and ran unit to 350. Verified unit preheated and stayed with no further errors or issues. Unit now working as designed. Repair completed. Parts used - W11598119.

"Arrived on site to test unit for frozen back panel. Upon arrival maintenance showed me a photo of the issue, major frost buildup on the evaporator cover. Unit is having a defrost issue. Took voltage and found heater is getting proper voltage but not energizing. Replaced heater (W11650661) and thermistor (WPW10384183). Tested unit, unit is producing ideal frost pattern and is now running as designed, no leaks detected, job complete."

Arrived on site we had the wrong address. Spoke with Susan at the office and she will call to reschedule ; O-emld tckt

"Arrived on site to test unit for pump not working. Upon arrival tenant stated that she thinks there is no water entering the unit. Entered diagnostics, valve is not energizing and not allowing water to flow, wash motor and drain pump are engaging. Will need to return with a valve. Ordering part, no parts installed, rescheduled for 09/27.; ordrng 1 W11175771 (Valve)"

Arrived on site for condensation inside the unit in the morning after not being used all night. Checked unit and found damper was opening and closing correctly. Called Techline and per Techline there is nothing in the unit that will create condensation specially if not being used. Techline recommended to get vent checked. Job complete no parts used. SR#7739975174

"Arrived on site to test unit for only dispensing crushed ice. Upon arrival customer stated when on cubed ice only, unit would release half and half crushed and cubed ice. Found crusher blades are not opening fully when releasing full cubes. Replaced ice container (W11185686) and tested unit, unit is now releasing both crushed and cubed ice. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no light. Upon arrival customer presented unit and no lights illuminate. Customer stated he tried to mess with the settings and power cycling the unit, lights would not illuminate. Per special project replaced all LED modules (W11632139). All LEDs are illuminating and unit is now functioning as designed, job complete."

Arrived on site for microwave having a bad screen. Removed control panel. Replaced lcd board. Verified operation. Confirmed with cup of water that there are no loads causing problems just bad board. Call complete. W11333816

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. I charge the unit up with 250 psi and found pressures. Hold for 20 minutes. I vacuum down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 68 g of R600 refrigerant and test at the unit. I found the unit start to cool and operate as designed. I advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete. W11580057, WPW10143759, and W11506635."

Arrived on site to diagnose refrigerator making a grinding when evap fan is running. Accessed fan and found an ice trail coming from the back wall from icemaker. Removed the ice and added some silicon around the fill tube to stop the run. Unit now working as designed. No parts used. Call completed.

Arrived onsite to deliver paint to customer. I left the paint next to the door and customer will grab soon. Call complete. Dropped off W10134625 Appolo Grey paint.

Arrived onsite for dishwasher not filling with water. I put the washer into diagnostic mode and found a F4E3 code present. I found the washer to be filling g however the pump motor has failed. I replaced the pump and motor and the unit is now running as designed. Call complete. No water leaks present at time of service. Installed W11613479 pump & motor.

"Arrived on site to replace previously diagnosed RC hinge, verified that the hinge was needed, replaced and tested, the squeak is now gone,but while inspected the rest of the unit found FC door panel making a small squeak when opening and closing noise is coming from wood frame rubbing against the stainless steel cover, explained to customer that do to this unit being a panel ready unit replacement cant be ordered and she will need to contact her installers to see what can be done, at this time unit is running as designed, job complete installed W11700299"

Arrived on site to test unit for unit not washing or drying. Test unit and found F4E3 error and F7E1 error bad wash motor and no heat. Found heating element turned off due to no water circulating. Replaced sump and motor assembly test unit and unit test good no leaks present job complete. W11613570

Arrived on site to test unit found door loc; O-emld tckt

Arrived on site to test unit for door falling. Test unit and found left hinge broken. Relaxed left hinge test unit and unit test good job complete.

"Arrived on site to test unit for no operation. Upon arrival customer stated that it keeps having the same issue. After thermal fuse is replaced unit will run for 1 cycle and then not run again. Inspected unit found thermal fuse reading open. Unit is receiving proper voltage, pulling proper amperage, and vent test shows vent is clear and free of restrictions. Due to the repetitiveness of this issue contacted service thread, per service thread unit must be running at too high of a temperature. Operating thermostat is not reading proper temps and leaving the burner on for too long and causing the thermal fuse to open. Will need to order TOD and thermal fuse. Ordering parts, no parts installed, rescheduled for 09/30.; ordrng 1 WP3387134 (TOD) and 1 WP3392519 (Thermal fuse) and 1 W11050897 (Thermal cutoff kit)"

Arrived on site to test unit for unit not starting. Test unit and found wash motor not coming on. Pulled unit out to check connection and voltage and found wash motor disconnected. Secured connection test unit and unit working as designed job complete NO PARTS USED. ; O-emld tckt

"WFW5605MW1 Arrived to inspect door lock issue. Upon initial inspection, I verified the F5E3. Attempted entry into service mode was difficult and after several attempts, I was able to gain access. Notably, when in service mode, the code was not stored and kept flashing at the incorrect time during the service mode entry, denoting some type of software issue. I unplugged the machine for several seconds and the reapplied power, causing it to re-initialize its software. All issues were fully corrected and several service test mode and customer mode cycle operations had no additional errors and operated as expected. No leaks observed during service."

Arrived onsite and found unit operating with defrost failure large accumulation of ice but defrost is still working when forced in diagnostics. Rescheduling return service at customer next available. Ordering defrost harness and thermistor and controls. No parts used. ; ordrng 1 W10316760 (Thermistor kit) and 1 W11567938 (Ui)

Arrived onsite for leak and found the customer had used regular dishsoap at the time of leak. Advised customer on use and care best practices. And verified systems operating as designed. All checks good. No parts needed.

"Arrived on site ,replaced control W11603810. Ran calibration and diagnostics. All checked normal . No water leaks detected at time of service . Job complete"

"MHW8630HC3 Arrived to inspect detergent issue and shaking. I found the cause of the detergent issue and advised the customer. Further inspection of the shaking revealed two issues. The leg jamb nuts were not fully secured and an allowed excessive movement, which was corrected via tightening the jamb nuts. The second issue was the spin basket was not able to balance as normally expected. I could hear the balance ring bearings moving, but the fluid had an excessively loud sound of liquid gurgling and bubbling. The sound showed the balance ring had not been filled to the appropriate level during manufacture and will need to be replaced via tub assembly. No leaks observed during service. Office to arrange return service of two hours and to contact the customer to arrange return service. ; ordrng 1 W11378552 (Tub) and 1 TWOHOURS (Tub repair) and 1 Secondtech (Second tech, if not GC)"

"WDF332PAMS0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11697180 main wire harness. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WTW5010LW0 Arrived on site for unit not washing. Upon arrival, customer mentioned the unit will start to sense and soon after go straight to done. Proceeded to check error codes and found F5E1 lid switch failure, F5E3 lid will not lock or unlock, F7E6 motor circuit open, F7E7 motor unable to reach target RPM and F7E1 tachometer error. Previous door lock errors were not cleared after part replacement. Proceeded to check capacitor and found reading 38 MdF. Proceeded to replace W11395618 capacitor. Before entering diagnostics, cleared all error codes. Diagnostics passed with no issues. Customer had few items of laundry and proceeded to test on Normal cycle. Unit cycled correctly and is functioning as designed. No water leaks detected at this time."

"WDT750SAKZ1 Arrived on site for unit displaying F8E4. Upon arrival, customer stated unit will stop about 1 hour and 52 minutes. Entered error code checkup and saw F8E1 inlet water, no water, FAE2 vent wax motor electrical problem and F8E6 flow meter failed. Cleared codes. Ran consumer with dishes and tripped h2o error after initial fill. Proceeded to replace W11434044 valve. Tested unit and still same issue. Ordering W11535094 case brake. No water leaks detected at this time. Customer agreed to reschedule Sept 27th. Customer request to be on cancellation list. ; ordrng 1 W11535094 (Case brake)"

"wtw4855hw3 Arrived on site for unit now working. Upon arrival, found unit to start draining automatically. Proceeded to replace W11607637 control. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for SD error, tested unit found drain pump filter clogged with dogs hair, do to no clean out in the front customer was not able to clear restriction, cleared filter and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for burners not lighting properly, tested unit found all burners igniting properly, tested multiple times with no issues, but noticed the AC vent above to range is causing a slight draft that could be responsible for the longer ignition times, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not get up to temp, tested unit found only half of the bake burner igniting, inspected and found that the air gas mixture valve needed to be adjusted, adjusted and tested, unit preheated to 350 with contractor present with no issues, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to previously diagnosed drain hose, customer explained that unit is making a loud screeching noise at the end and washer leaked a lot and damaged all floors, tested unit found cam slipping and causing the screeching noise, replaced cam, actuator and belt, fill manually 1/2 basket with water inspected all hoses and could no find any leak, drain water, the drain is draining properly with no issues, control could be malfunctioning causing unit to over flow so as precautionary replaced control and tested unit , unit is now running as designed, no leaks detected job complete installed W10721967, W11481722, W11556725, WPW10006384"

Arrived on site and replaced previously diagnosed console(W11715959). Unit working as designed. Advised customer to download app and connect unit to WiFi. Also advised customer to contact JennAir to send new m/s tag. Job complete.

Arrived on site to test unit for door falling. Found LH hinge popped of spring. Reattached and unit is now working as designed. Unit has an actual good issue date of 10/17/23 so still within 1yr manufacture warranty. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for not heating when using microwave portion. Removed racks and bake pan. Tested unit with bag of popcorn and unit is working as designed. Advised customer to remove racks and bake pan when using microwave option and explained how it will interfere with stirrer. No parts replaced. Job complete.

Arrived onsite for unit making noise on startup. Plugged unit in and when compressor turned on the internal valves are rattling severely. Compressor will need to be replaced. Ordering Sealed system 2 hrs.; ordrng 1 W11557671 (Compressor) and 1 W11546605 (Evaporator) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 wpw10143759 (Dye drier) and 1 2hr (2hr)

KDTE204KPS0 RG: Arrived on site for a dishwasher with power issues per clients. Further inspection found error code F7E2 after service mode . Further testing found problem to be the pump. Replaced part#w11460946 tested product works as its designed . Reduced rise aid setting to the least amount and instructed client not to use pods . No visible signs of water leaks from water supply.

MVW5430MW1 RG: Arrived to a washer powering on per client. Further inspection found error code F9E1 in service mode ( long drain)Checked ohms on drain pump tested fine inspected wire harness looked fine. Tested main wire harness from control tested fine made sure wires were plugged in firm. Tested again in customer mode product worked as designed tested in service mode product working as it should . Tested one more time on customer mode washer works as it should no leaks visible from water supply.

Arrived on site to test unit for long cook times. Customer stated it works great but when defrosting items it takes a bit longer than he thinks it should. Advised when defrosting items microwave works by cycling the magnetron on and off and power is reduced by 20%-30%. Unit is working as designed. No parts replaced at this time. Job complete.