Near Austin, TX 78739
Leonardo
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit coming forward and falling. Test unit and found upper rack was off the glides. Secured adjusters to track test unit and unit test good job complete.
Near Georgetown, TX 78628
James
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL GU2455XTSS0 "Arrived on site and tested operation. Customer stated the unit will stop mid cycle and lights will randomly come on when not in use. Inspected control and console. Found water dripping from vent housing and getting into console. Unit will need new vent, vent gasket and console to repair.. ; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
Near Georgetown, TX 78626
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site and installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit tests good. Job complete"
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site and replace burner caps and burner head recommended by techline on previous visit, reset ground screw to cooktop surface. Burner is now operating properly and does not nuisance spark, job complete"
Near Andice, TX 78628
Chase
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to check dishwasher for not drying properly. Ran diagnostics and found error for stuck keypad button. All keypad lights and buttons are funtional. All functions of dishwasher including heater are operating properly through diagnostics. Advised customer on drying expectations. The importance of using rinse agent, leaving the door cracked open after cycle is complete and running hot water through the sink prior to starting the cycle. Regulations on energy consumption have altered the length of time the heater is on and wattage of heaters. All functions of unit check normal at this time and no water leaks are present at the time of service. Job complete"
Near Austin, TX 78757
Scott
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for frost building up in freezer . Found lot of ice/ frost on left hand side of liner in freezer . Door rails would periodically stick and not shut properly, leaving air gap . Ordering door rails for freezer . No water leaks detected at time of service. Call to set return .; ordrng 2 WP13055901 (slide)s"
Near Andice, TX 78628
Tommy
Job Details: 09/23/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived onsite for cooktop, top having scratches. Upon arrival found cooktop had some scratches around top, unplugged and removed unit from counter. Took cooktop off and replaced cooktop. Put unit back into counter and plugged in. Tested unit all tested good. Job Completed."
Near Austin, TX 78753
Matthew
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for refrigerator not cooling. Both freezer and fridge compartment not cooling. Pulled evaporator cover, fan was on but absolutely no frost pattern. Pulled condenser cover and fan was working. Could not hear compressor kick on. Ohm compressor and got 6.6, 8, and 13 across leads. Replaced start device and capacitor. Did not improve status. Could hear a drip sound coming from compressor compartment. Will need a sealed system repair tech. Need to order compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Round Rock, TX 78664
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I isolated the yoder loop and couldn’t blow thru it. I hooked my vacuum pump up and got the restriction to move. I blew thru the yoder loop and removed a bunch of burnt oil. I called techline and spoke with Richard. He stated to proceed with Sterlings plan and replaced the condenser, compressor, drier, and installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and found it working as designed. I explained to the customer to give it at least 24 hours before loading it. Call complete."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for breaker tripping while in spin cycle. Tested voltage at the wall. Test continuity on cord. Tested voltage on the board. All tests checked good. Homeowner will need to have a new non GFCI outlet installed to prevent the dryer from tripping the breaker. Another GFCI can be installed too and it should keep the breaker from tripping. Job complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 09/23/2020
MICROWAVE GE PEB7227DL1BB Arrived onsite for the build in microwave door will not open. During testing found that the door latch is broken not allowing the door to open. Was not able to get the door open to service microwave. Could not remove outer trim as well.
Near Pflugerville, TX 78660
David S
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site for ice getting stuck in the dispenser. I inspected the unit and work area. I found the ice door working as designed. I found the solenoid and dispenser motor working. I tested the dispenser with the container in and found it not dispensing ice consistently. I replaced the ice container and retested. The ice dispenser is now working as designed. I spoke to the customer about dumping the ice every two weeks , to ensure it doesn’t turn into a block of ice. Job complete."
Near Georgetown, TX 78626
James
Job Details: 09/23/2020
DISHWASHER KENMORE 665.14529N610 Arrived on site and tested operation. Found console blinking complete light twice constantly and no input working on console. Turned breaker off to access control. Unit will need both to repair. Ordering 2 panels due to color description is not listed with part number. Unit needs the black console; ordrng 1 W10895862 (cntrl-elec) and 1 W10920093 (panel-cntl) and 1 W10920094 (panel-cntl)
Near Austin, TX 78753
Luis
Job Details: 09/23/2020
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant in system. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit non-responsive. I checked the breaker and it is on and found the unit not plugged in. As soon as I plugged the unit in, the breaker tripped. I removed the junction box cover and found the white wires not secured with the wire nut and the nut sitting on the floor. I re-wired the white wires then found the black wires not secured as the wire nut was only placed on the wires and not twisted on. I secured the nut on the wires and tested. Unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings."
Near Austin, TX 78745
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator ice maker intermittently not working and crushed ice mixed with cube. Replaced ice maker, container, solenoid. Refrigerator tested fine. Ice maker went through a cycle and filled with water. Complete"
Near Austin, TX 78729
Cliff
Job Details: 09/23/2020
DISHWASHER MAYTAG MDB8959SBS0 Arrived on site to diagnose a dishwasher that is not operating properly. Tested unit and found failed control panel not responding to commands.
Near Austin, TX 78744
Jacob
Job Details: 09/23/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite to replace drawer to unit. Replaced drawer. No issues at this time. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site for dishwasher that was leaking water from the drain pump. Upon arrival I was able to confirm pretty quickly that the drain pump was leaking from the seal no matter what cycle the unit was on I ended up replacing the drain cover retesting the unit and was able to repair the leak unit is now functioning as designed with no leaks during or after repair. Call complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator leaking from the front right side. Upon inspection I couldn’t find the source of the leak from the front and with both sections at correct temps I went to the back of the unit. I found the compressor suction line would sweat then drip and run down to that spot in the front right side. I also found the condenser fan running. I adjusted the foam sleeve on the compressor to favor the back end of the chassis. Hopefully the water will be re directed or just not drip at all. Job complete.
Near Austin, TX 78748
Jacob
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived onsite for unit giving a F1E8 error code. Put unit in diagnostic, got F8E1 no water detected entering. Erased code. Tested unit. Unit test good. No error codes came back. No leaks at this time. Job complete"
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
RANGE JENN-AIR JDRP536HL00 ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11428599 (LP SPUDS)
Near Coupland, TX 78615
Andy
Job Details: 09/23/2020
OVEN GE JB755SJ4SS Arrived on site for range RF burner staying on high. Tested and inspected unit and found failed switch. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB24X25152 (switch infinite cont)
Near Taylor, TX 76574
Andy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found improper food placement. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for NO POWER TO UNIT - NOT ABLE TO START. CHECKED BREAKER. Checked junction box connections, all correct. Removed control and checked voltage from harness to control. Voltage was good. Replaced control and still no power. Ordered another control because replacement was faulty. Will return with new control. ; ordrng 1 W10906462 (CONTROL)"
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to install previously diagnosed hub. Attempted to remove washplate but wash plate is rusted on and could not remove. Used PB blaster to help loosen but still would not remove. No repairs are to be done at this time. No water leaks present at time of service."
Near Austin, TX 78748
Richard
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW97HEDBD0 Arrived onsite for the washer door locked. During testing found that the pressure switch was not working properly. Replaced pressure switch and manually unlocked door and reset control. Washer tested good and no leaks detected. Complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/23/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site to install previous diagnosed part. ; ordrng 1 WP2310092 (HARNESS )"
Near Spicewood, TX 78669
Robert
Job Details: 09/23/2020
DISHWASHER GE GDF520PSJ2SS "Arrived onsite to replace control board, control board replaced, test unit, unit working properly, job complete."
Near Austin, TX 78734
David
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4815EW0 "Arrived on site to diagnose washer that gave customer 2 issues. First was 1 or more loads recently did not fully spin out, second was that unit blinked but would not engage. Ran diagnostic on unit. Found 0 error codes present. Ran unit in diagnostic mode and it passed with no issues. Ran extended tests in manual diagnostic mode with no issues. Power cycled and ran calibration. Ran unit in normal, drain and spin, and rinse and spin. No issues found. Unit ran fine in all cycles and I could not find any faults. Advised customer on proper loading and balancing, and to take video if issue persists. Could not verify a failure at this time.
Near Austin, TX 78717
Kayman
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with door falling down. Upon inspection I found the hinge pads had broke off the hinges. I replaced the hinge pads and the unit is working as designed. Job complete.
Near Austin, TX 78758
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "(JBM) (Justin Morrison) Arrived on site for a refrigerator with condensation in RC and ice in the FC. We found from the customer that the ice had been there since they moved in. Upon further inspection we found that the doors were not level, the seal was not sitting right, and the doors were hitting the cabinets. We leveled the wheel levels to get the doors even. We then removed the ice with the steamer. We tested the unit and defrosted, it works as designed. After, we explained to the customers that we found the doors hitting the cabinet and that it cannot sit as far back in the cutout causing the incorrect seal. No water leaks were present at the time of service. Call complete."
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
FREEZER WHIRLPOOL WRB322DMBM01 Arrived on site and inspected refrigerator and found a long dent on the left-hand side. Took pictures and sent them to DW. Refrigerator was damaged by a ground screw poking through a metal outlet box. Dent is cosmetic and will not affect the operation of the refrigerator. Took pictures of right hand side also and sent these to DW. Could not find any damage or issues with either handle. Sent these pictures to DW also. Reported and documented with tech line 7728869031
Near Austin, TX 78748
Luis
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for no ice and unit powering off. Diagnosed a defective main control causing unit to power off,ran diagnostics for icemaker,E2 error on icemaker,motor lost position. Ordering a new main control and icemaker. ; ordrng 1 W11294907 (ICEMAKER )"
Near Leander, TX 78641
Tommy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not cooling, freezer having frost and light not working. Upon arrival found evap motor not running. And light not receiving voltage. Tested voltage at outlet, voltage tested good. Checked control controls tested bad replaced control. Light turned on but motor evap did not. Replaced motor evap, motor evap tested good. Job Completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDHE404DSS0 Arrived on site for dishwasher leaking water from bottom whenever it was used. Upon arrival I ran a diagnostics on the dishwasher but cannot find any significant error codes or anything that indicated why the dishwasher would’ve been leaking prior so I then decided on a few test cycles to see how the unit filled up agitated and drained. Upon further inspection of the unit I found that they were obvious signs of hard water deposits shells left over from a prior leak but after running numerous test cycles I cannot get the dishwasher to leak in the same way that the customer described.ordrng 1 WPW10705575 (sensor)
Near Hutto, TX 78634
David S
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived on sit for sealed system repair. I gained access to the evaporator and found an ice ball on one of the coils, but no frost pattern. I gained access to the dryer and pierced it. I found the system low on refrigerant and the compressor pumping as designed. I removed the old evaporator and installed a new one. I installed a UI dryer and access port. I pulled a 30 inch vacuum and found it holding. I charged the system with 3.7 oz of r134a. I monitored pressures, and found a good frost pattern appearing on the evaporator. Job complete."
Near Temple, TX 76501
Jonathan
Job Details: 09/23/2020
DRYER MAYTAG MED6230HW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Customer advised that the unit was not heating at all. Tested voltage going to the terminal block and found 25 V going from L2 to neutral and 77.8 V going from L1 to L2. I advise the customer that their issue is an electrical issue and they would need an electrician to fix the outlet or breaker. Call complete.
Near Austin, TX 78724
Scott
Job Details: 09/23/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site ,replaced main harness . All burners working and oven preheated normally . Job complete ."
Near Austin, TX 78703
Kevin
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW6620HC2 Arrived on site and inspected washer and found load and go is the default setting on every cycle. Washer is sitting in a plastic tub and load and go detergent reservoir is not accessible. Recommended that customer turn off load and go and washer will operate properly. Load and go can be used if a short pedestal or lift is installed underneath the washer. Job complete
Near Austin, TX 78728
Jimmy J.
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave making a door closing sound. I turned on the fan to high then to off and heard the door shut. The homeowner confirmed that was the noise. Explained to homeowners that this noise is the damper and that this is normal operation. Also explained the purpose of having the damper installed to avoid cold or hot air coming into their home. Job completed.
Near Austin, TX 78703
Kevin
Job Details: 09/23/2020
DRYER WHIRLPOOL WGD6620HC1 "Arrived on site and found homeowner is having to run several dry cycles in order to get clothing dry. Found dryer is tumbling and heating properly, used airflow meter and found bad airflow to the outside of the home. attached one picture. Dryer is on the third floor and vent cannot be inspected by technician. Builder will need to correct vent to the exterior of the home. Recommended to homeowner that dryer should not be used until this is done properly.
Near Austin, TX 78724
Jimmy J.
Job Details: 09/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for Range drawer out of alignment. Removed bottom left mount and reinstalled to the best angle for the drawer. Opens and closes evenly. Job complete.
Near Burnet, TX 78611
Jonathan
Job Details: 09/23/2020
OVEN KITCHENAID KFDC506JSS00 "Arrived on site for range oven not starting. Inspected unit and work area. Found unit attempting to connect to WiFi. Tested operation in normal mode. Per diagnostics mode and checked for fault codes, none found. Performed temperature test on bake mode at 350°. Tested all cooktop burners. Found unit preheated to proper temperature. All tested good."
Near Austin, TX 78734
David
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for unit not dispensing ice. Performed diagnostic on unit and found auger shaft broken, and rust in dispenser motor. Ordering new motor and shaft to resolve. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the harness damaged, replaced harness per last visit, drain immediately started correctly with no leaks. Complete"
Near Austin, TX 78745
Richard
Job Details: 09/23/2020
WASHER MAYTAG MHW5630HC1 Arrived onsite for the washer with an error code. Ran diagnostics and found error code F8E1 long fill. Tested water valves and the warm water did not work properly. Replaced both water valves and pressure switch. Washer tested good and no leaks detected complete
Near Austin, TX 78736
Leonardo
Job Details: 09/23/2020
OVEN GE JTP27B0A2BB Arrived on site to test unit for bake button not working. Test unit and found bake button working correctly at this time oven working as designed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 09/23/2020
RANGE WHIRLPOOL WEG750H0HZ0
Near Buda, TX 78610
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator making a noise. During testing found that the compressor is causing the noise which is a normal noise. Added pads around the compressor to help muffle the noise. Refrigerator tested fine. Complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher getting no water. Upon inspection I found the unit getting water but the motor not pushing water up through the spray arms. I noticed the sump didn’t sound right. I accessed the panel underneath and found the sump leaking while trying to wash. Unit needs a new sump and motor. Office to R/S due to part availability. Ordering (W11416363); ordrng 1 W11416363 (PUMP & MOTOR )
Near Pflugerville, TX 78660
Cliff
Job Details: 09/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install burner For range. Installed And was not able to test unit as unit still needs to be installed. Job is complete.
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived on site for dishwasher not cycling water through unit properly. Upon arrival customer stated 2 weeks prior to visit is when dishwasher started showing problems. I ran a test diagnostics and found unit filled and drained perfectly and the ui and main control were responsive and sending power as needed. The motor/pump assembly of unit has seized up and quit functioning. I installed needed motor/pump and retested the unit. Found nit is now functioning as designed with no leaks before during or after repair. Call complete
Near Austin, TX 78756
Luis
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issue. Per customer mullion will slightly stick open preventing door from closing tested left had door multiple times found no issues with mullion advised customer if issue continues or gets worse will need a new mullion
Near Liberty Hill, TX 78642
Lou
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and ice maker fill tube failures, I removed and replaced the IM and fill tube assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Burnet, TX 78611
Jonathan
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found nit connected to extended drain line and no loop(see SD-pic). Performed diagnostics mode, no error codes. Monitored test operation and measured amperage to heating element. Turned cup right side up to check upper spray arm. Found amp draw at 6.7 amps and all spray arms rotating. Checked for hot temperatures at end of cycle. Found no mechanical failures. Spoke with customer on user care guide and extended drain line."
Near Jarrell, TX 76537
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and tested operation. Customer complaint of ice door not closing completely every time or will open half way at times on its own. Inspected for shorts and found none. Found motor is weak and door will push open if ice cube falls onto it. Also found horizontal mullion has condensation build up on it. Tested voltage and found proper voltage. Unit was set to always on but control was not sending power. Placed back into sensor mode and found mullion now heating to remove condensation. Unit will need new separator to repair. ; ordrng 1 WPW10577864 (door-ice)
Near Round Rock, TX 78664
Cliff
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not close. Found upper rack not in position causing door not to close properly. Reset rack to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
David
Job Details: 09/23/2020
OVEN KITCHENAID KOCE507ESS09 "Arrived on site to diagnose microwave oven combo with smoking microwave. When customer runs crisp setting a good amount of smoke comes off element. Ran unit on crisp setting and found that smoke is coming off the element from the grease that steams off from normal microwave usage. No mechanical problem found, this is working as designed since it’s grease burning off the exposed element, not a part failure. Called safety and reported findings.
Near Round Rock, TX 78664
Cliff
Job Details: 09/23/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to install previously ordered part four washer. Tested unit and found after replacing latch control was not activating lock solenoid. Control will need to be replaced as well to complete repairs. Office will need to set a return appointment due to part availability.
Near Buda, TX 78610
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator evaporator was frozen over. Customer de thawed evaporator and I replaced evaporator fan and thermistors. Replaced UI, HV control board. Refrigerator tested fine. Complete"
Near Leander, TX 78641
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator leaking water from the top of the RC when the water dispenser is in use. I found the dual valve cracked causing the leak. The dual valve needs to be replaced. After talking more with the customer I inspected the RC evaporator and found it frosted over again and I’m suspecting the drain tube is restricted because the customer stated the RC and the FC floors fill up with water and ice. I told the customer she needed to defrost the unit again over the weekend before we return on Monday and at that time I would remove the drain tube
Near Del Valle, TX 78617
Matthew
Job Details: 09/23/2020
DRYER MAYTAG MEDC215EW1 "Arrived onsite for dryer it heating. After inspection found open cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78739
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar sound going off intermittently. Replaced pantry drawer and pantry UI. Refrigerator tested fine complete.
Near Georgetown, TX 78626
James
Job Details: 09/23/2020
REFRIGERATOR FRIGIDAIRE FRS6HR35KW0 Arrived on site and tested operation. Found ice maker mold over filling and leaking water. Found ice build up has broken the ice container as well. Ejector fingers have broken in auger housing and a hole is in the bottom of the ice container allowing cubes to fall through. Unit will need new ice maker and ice container to repair. Office to schedule return services ; ordrng 1 241860803 (ice container asm)
Near Austin, TX 78758
David
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install sump and motor assembly to resolve failed motor. Installed new sump and motor and retested. Unit is now functioning as designed. No water leaks found. Call complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/23/2020
FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Replaced FC fan motor due to vibration issues. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Kayman
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator with condensation build up on mullion due to wrinkled gasket. I attempted to re form the gasket using a heat gun but I could not get the wrinkles out. I put the mullion into test mode and it did not heat up. I am ordering a Gasket (W10917313) and returning with the mullion for repair. ; ordrng 1 W10917313 (gasket-dor)
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site and replaced icemaker diagnosed on previous visit. Observed icemaker cycle and fill with water. job complete"
Near Austin, TX 78746
Kevin
Job Details: 09/23/2020
OVEN WHIRLPOOL KODE507ESS04 "Arrived on site and replaced thermal fuse diagnosed by previous technician, after replacement preheated both ovens and took one picture of them heating, job complete"
Near San Marcos, TX 78666
Noah D
Job Details: 09/23/2020
WASHER WHIRLPOOL WETLV27HW1
Near Austin, TX 78744
Jacob
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not powering on. Tested unit. Found that console to unit not responding. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete
Near Salado, TX 76571
Tyler
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site for refrigerator leaking water and upon arrival customer stated freezer side also wasn’t cooling correctly. Upon further inspection of the unit I found that the compressor had been running pretty hot but the condenser fan as well as both evaporator fans are running fine. I ran a diagnostics and found that both thermistor’s in freezer and fresh food compartment’s are also working just fine. Customer stated that water leak had come from icemaker bucket indicating a half the buck ice in the bucket had melted down and ripped out the door. Upon further inspection of the freezer evaporator coil I found that the defrost thermostat was not in the correct position and it was causing unit to defrost too early causing weird temperature fluctuations in freezer which led to compressor overworking itself and overheating causing a lack of cold air in the freezer that then caused ice to melt after running test one through seven Including step fours
Near Temple, TX 76502
James
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and tested operation. Found unit a no cool. Checked system for refrigerant and found no refrigerant in system indicating leak. Found corrosion on condenser lines and pin holes in condenser. Unit will need new compressor, condenser and both evaporators to repair. Office to schedule return services for 4 hour SS repair. ; ordrng 1 CNOTE (4 HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 W11442050 (CONDENSER )"
Near Salado, TX 76571
Tyler
Job Details: 09/23/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived on site for washer that was unbalanced there in Spincycle. upon arrival way through the wash into a diagnostic mode and could not find any error codes indicating any software issues so I ran a test and found that the suspension rods in the bottom of the unit or actually starting to leak all the lubricant from the shaft of the suspension and causing unit to not stabilize washer went in spin. I went ahead and replaced before suspension rods and found it everything was working as designed call complete
Near Austin, TX 78746
Leonardo
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good no leaks present at this time. Job complete.
Near Lakeway, TX 78734
David
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 "Arrived on site to install previously diagnosed parts to resolve high water pressure and airation / loud noise coming from reservoir area. Installed new hose and pressure valve, also installed new water filter housing and reservoir. Retested with 3 liters of water and noise is now gone. Call complete, no water leaks found."
Near Pflugerville, TX 78660
David S
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for freezer not freezing and not making ice. I inspected the unit and work area. I tried to jump the ice maker and it would not harvest. I replaced the ice maker and it’s harvests now. I inspected the evaporator and found an ice ball at the cap tube and no frost pattern on the evaporator coils. I am ordering a sealed system tech, 2 hours, compressor W11209866, evaporator W11407409, access port W10913906, UV dryer WPW10143759. The office will reschedule for sealed system.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Elgin, TX 78621
Andy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site for refrigerator leveling issues. Tested and inspected unit and made needed leveling adjustments, instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite to replace the sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time, job complete."
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven giving in F5e4 error code. Find arrival I ran a diagnostic test and verify the F5E4error code. After running a few diagnostic tests I found at the door latch itself to the oven was broken and that The microswitches on the door latch for not sending a signal back to the main control showing that it was opening and shutting. I installed a new door latch in retest of the unit. everything is functioning. no more codes displaying unit preheated to 350° perfectly. Call complete
Near Cedar Park, TX 78613
Paul
Job Details: 09/23/2020
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and tested the unit in the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Leonardo
Job Details: 09/23/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for damaged front panel on lower door. Replaced glass panel test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor running loudly and very hot, found 120 v to inverter and 4dc on board. Checked all evap fan functions and found no problems, all evaps are not frosted over. Ordering a sealed system. Office to reschedule; ordrng 1 SSTECH (SS TECH) and 1 W10168473 (COMPRESSOR ) and 1 W10248589 (LOWER EVAP) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
Near Austin, TX 78723
Matthew
Job Details: 09/23/2020
FREEZER WHIRLPOOL WRT138FZDB00 "Arrived onsite for freezer leaking water. After inspection and removal of evaporator cover, found that drain pan needed adjustment. Left side was drooping down, could allow overflow during defrost. Also noticed that inlet water spout to ice maker was not all the way in, could have allowed water to leak during fill. Adjusted hose as well. No leaks present at this time. Job complete."
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present unit working as designed job complete.
Near Austin, TX 78749
Luis
Job Details: 09/23/2020
FREEZER KITCHENAID KRMF706EBS01 "Arrived on site for water leaking and unit powering off. Diagnosed control shutting itself on and off,replaced defective main control. Water leaking due to moisture on suction line and drain tube not flushed with cabinet. Added sealer around suction line and drain tube. ; used 1 4318168 (SEALER) from stock"
Near Burnet, TX 78611
Jonathan
Job Details: 09/23/2020
ICE MACHINE WHIRLPOOL KUID508HPS00 "Arrived on site to install previous diagnosed part. Gained access to external drain pump. Removed failed pump and installed new. Performed diagnostics mode and tested drain pump operation and observed for possible water leaks. Ran unit several times and continued to monitor operation. All tested good, no water leaks detected."
Near Temple, TX 76502
Jonathan
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site for a dishwasher that won’t wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not ruunning) error code. Ran unit through an auto test and confirmed wash motor would not run. Replaced pump motor and tested unit through an auto test. Unit ran as designed.
Near Killeen, TX 76549
Al
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer as a second opinion for scraping noises after wash, before spin cycle.Ran diagnostic test mode and found the noises may have been caused by debris found underneath the shield.I removed the debris and retested unit and noise was gone.No leaks detected at the time of service.Job complete"
Near Belton, TX 76513
Jonathan
Job Details: 09/23/2020
FREEZER WHIRLPOOL GAFZ30FDGB01 "Arrived on site for freezer that had screws inserted on angles and stripped the holes. Inspected unit and work area. Customer advised that when the installers brought the unit in, screws were facing 45° angles and when he went to install his pedestal and door, he found the holes stripped. I verified that the bottom hinge screws were in fact stripped and would slide in and out. I called Techline and spoke to Auston SR# 7728866325. He advised that if the cabinet was stripped that there was no fix for that and that he would need to contact his distributor (Home Depot) for a replacement. Call complete."
Near Fort Hood, TX 76544
Al
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site and inspected washer not draining.Confirmed the complaint and disassembled and found obstructions inside the drain pump.Removed and replaced it.Reassembled tested and unit tested as designed.No leaks detected at time of service.Job complete.Called office and JA advised the office would push repair due to updated MS# information.Customer satisfied
Near Hewitt, TX 76643
Jonathan
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerator that’s not cooling in the refrigerator section. Inspected unit and work area. Found ice buildup underneath the evaporator cover in the evaporator fan not blowing cold air. Remove shelving and defrosted unit. Spoke to CS and was advised to look at service pointer W11329116C. It advised to check the software version and found the software out of date. Service pointer covers the evaporator cover assemble, control, and labor for installation from the manufacturer. Replaced evaporator cover and control and tested unit. Unit is working as designed. Collected service fee of $119.06 via credit card. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 09/23/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range door not closing properly.Disassembled and found the active hinge was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 09/23/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected newly purchased washer F0E9 error code.Found the unit was unplugged when I arrived.I plugged the unit in and the unit began to drain.During the drain, it sounded as if a cup was filling with water and then the unit overflowed at the drain standpipe.Repeated and unit overflowed again.Customer will need to contact a plumber to repair the issue.Washer works as designed.Job complete Photographed the issue in SD pics."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived on site for water leaking from washer. Found bellow was torn. Let homeowner know to read through their owners manual to understand how this can happen and what not to put in washer. Replaced below and checked for leaks. No leaks detected. Job complete.
Near Temple, TX 76502
Jonathan
Job Details: 09/23/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that was leaking. Inspected unit and work area. Found watermarks on the backside of the washer leaking from the water valve. Tested unit in diagnostics and found the cold water valve leaking from one of the seals. Replaced housing and tested unit. Unit is working as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to inspect fridge for not illuminating freezer, upon inspection confirmed bad led, replaced led and tested. No problems found. Complete"
Near Killeen, TX 76549
Al
Job Details: 09/23/2020
REFRIGERATOR GE GSH25JSDBSS "Arrived on site and inspected side by side refrigerator not cooling in the freezer and refrigerator compartment.Customer showed me the freezer compartment and there was frost buildup on the evaporator cover and the evaporator also had a massive amount of ice, as if if wasn’t defrosting.The heaters glass bulb had shattered and was defective.I replaced the heater and thermostat.Reassembled and unit went into defrost mode.No leaks detected at time of service.Job complete"