Service History 304

We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, TX 76513
Wesley
Job Details: 03/25/2021
Arrived onsite and was able to replicate standing leak from valve housing leaking into cabinet. Ordering valve to repair. All else checks good. ; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2600XTPS6
Near Copperas Cove, TX 76522
Al
Job Details: 03/25/2021
"Arrived on site and inspected leaking dishwasher.Ran diagnostics and found no leaks from underneath the unit, but I did discover the defective dispenser was missing several screws and water was leaking from where the missing dispenser screws were missing.Received a dispenser, which I installed and found the connections to the SUB part didnt match the connections from the unit.Contacted SR in parts and advised of my findings.Unit is 16 years old and parts are being researched.Office to order and reschedule the unit for return services due to part availability.Newly installed dispenser was left inside the unit until SUB part can be located.Old part was severely damaged and agedNeeds more work ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Killeen, TX 76549
Al
Job Details: 03/25/2021
Arrived on site to install previously ordered parts.Removed and replaced the motor and capacitor.Tested the unit and unit didnt drain.Unit will require the drain pump W10876600 to complete repair.D; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/25/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase and motor and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Waco, TX 76711
Jonathan M
Job Details: 03/25/2021
"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised that the sound that they were hearing was kind of a banging sound as it was spinning. They advised that after a few minutes, it completely stopped and left the clothes saturated in the unit. I asked what kind of clothes they were washing and they advised they were washing several towels. Placed unit in service diagnostics and found an F0E5 (off balance load) error code. Tested the unit in a high speed manual spin for two minutes and the unit ran as designed. Ran an auto test in the unit ran as designed. The customer had did advise that in the last week they’ve washed five loads and none of them have had the same issue. I advised that their issue was probably with the loading issue and that if they have further problems, to run a lighter load to see if it’s doing the same thing to ensure it is a problem with the unit. The unit is working as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Temple, TX 76502
Tyler
Job Details: 03/25/2021
Arrived on site for dishwasher needing previously diagnosed drain pump. After installing the necessary part I was able to reassemble the dishwasher I then ran a manual test on normal wash and verify that it was filling agitating and draining in that order as designed and there was no evidence or signs of any leaking of any kind I informed the customer that the unit is ready for use. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Harker Heights, TX 76548
Wesley
Job Details: 03/25/2021
Arrived onsite for freezing evap and spoke with Leo at techline. We tested the evap thermistor and found it to be out of range. Replaced the thermistor with on hand thermistor #10384183 and defrosted evap. All checks good. Advised customer on repair. Sr# 7730351323; used 1 W10384183 (Thermistor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seguin, TX 78155
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect fridge for the door moving, upon inspection found the right hinge busted, ordering hinge. Office to reschedule ; ordrng 1 W11409290 (HINGE)"
We serviced a
GE DISHWASHER
Model GSD2100V50BB
Near Killeen, TX 76549
Al
Job Details: 03/25/2021
"Arrived on site and inspected dishwasher not starting.Confirmed the complaint and inspected the unit and found no deficiencies in the unit.Unit didnt have the 120 volts needed to run the unit.I checked breaker at the breaker panel and found the breaker was tripped.I had the customer turn it off, then back on and the unit began operating properly.Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not operating, ordering pump. Office to reschedule ; ordrng 1 W10917114 (PUMP )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Briarcliff, TX 78669
Brandon
Job Details: 03/25/2021
"Arrived on site for customer complaint of upper rack falling down, found broken adjusters, ordering adjuster kit. ; ordrng 1 W10712395 (Adjuster kit) and 1 Cnote (Office to reschedule)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Kyle, TX 78640
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for not washing correctly. Found both upper and lower spray arms clogged with what appears to be sediment from construction(grout, plastic, wood and rubber pieces). Attempted to remove obstructions but was unable clear properly. Recommend replacing upper and lower spray arms. Office to reschedule. ; ordrng 1 W10448616 (arm-spray) and 1 WPW10319027 (spray arm)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kingsland, TX 78639
Cliff
Job Details: 03/25/2021
Arrived on site to diagnose a washer that is making unusual noise. Found inner basket split. Basket will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10554251 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Smithville, TX 78957
Matthew
Job Details: 03/25/2021
"Arrived onsite for washer locked door and not draining. Unit is stacked. Would require 2 man and recommending 2 hr for proper diagnosis and repair. Ran diagnostics and found F9E1- long drain, F8E1- valve failure and lock error. Unit has standing water but was unable to drain. Unit is in a add on room closet. Customer was made aware that if needed unit would have to made accessible. Office to reschedule ; ordrng 1 2HR (2 HR) and 1 2MAN (2 MAN)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78735
Kevin
Job Details: 03/25/2021
"Arrived on site and replaced thermal fuse diagnosed on previous visit, after replacement confirmed oven is operating properly and heating normally, job complete"
We serviced a
MAYTAG DRYER
Model MGD8630HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/25/2021
"Arrived on site to replace idler pulley and 4 support rollers. Replaced parts, tested unit, unit works good.
We serviced a
WHIRLPOOL OVEN
Model RBD307PVS02
Near Georgetown, TX 78633
Tommy
Job Details: 03/25/2021
Arrived onsite for unit broil element sparking. Upon arrival found unit broil element had visible failed. Turned unit off at breaker. Removed and replaced unit broil element. Tested unit found unit now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78753
Matthew
Job Details: 03/25/2021
"Arrived onsite for refrigerator not cooling. Upon inspection found return air vent frozen over. Also found evaporator and cover completely frozen. Thawed cover bur could not release due to ice buildup on evaporator. Unit will need to defrost 24-48 hours. Scheduled for Thursday the 1st but if earlier appointment opens please contact customer. Defrost has begun as of today due to customer using secondary fridge. Tech needs to check drain line, evaporator motor functionality and heater. Could be clogged line or defrost issues. Bringing back all prescreened parts ;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near New Braunfels, TX 78130
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect dishwasher for leaking, upon inspection found a noticeable calcium spot and water tracks, found the inlet tube was repaired, took pictures and tested unit, filled and ran cycle. Drained all with no issues. Complete"
We serviced a
WHIRLPOOL WASHER
Model MHWE301YW00
Near Cedar Park, TX 78613
David Z
Job Details: 03/25/2021
Arrived on site to follow up on washer that was dripping from the cold valve. Replaced cold valve and retested. Unit is no longer dripping and working as designed.Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Georgetown, TX 78628
Lou
Job Details: 03/25/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC and FC sections warm. Tested amp draw to the compressor and at start up it showed 8.58amps then the starter clicked and amp draw went to 0. Used a tester start device and got the same results. I am ordering a sealed system repair as the compressor has failed. I am ordering the compressor kit, evaporator, UV drier, access valve and CNOTE-2 HOUR JOB. Unit left unplugged for safety & no water connected to unit. Office to schedule return service.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor kit) and 1 Wpw10143759 (Drier) and 1 Tj90sf8404 (Access valve) and 1 CNOTE (2 hour job)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for not washing. Found inlet valve had connection not connected. Verified valve was receiving proper voltage, secured connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kyle, TX 78640
Richard
Job Details: 03/25/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Georgetown, TX 78626
Lou
Job Details: 03/25/2021
"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, the customer advised that the unit trios the breaker approximately every 6 hours. I tested the compressor and it is operating as designed. I tested the thermostat and the unit turns off and on as designed. I found frost on the FC evap cover so I attempted to place the unit in defrost mode and it failed. I checked the drain tube and found it clogged and cleared the drain tube. I inspected the unit and did not find any components that are causing the unit to trip the breaker. I found the breaker was a GFCI and recommended to have the breaker checked. I removed and replaced the defrost control and tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Austin, TX 78759
Scott
Job Details: 03/25/2021
"Arrived on site for knocking noise while spinning . Found suspension rods shot . Tub wound bounce up and down like a pojo stick at the slightest touch . Ordering suspension kit . No water leaks detected at time of service.; ordrng 1 W10780045 (SUSPENSION )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78747
Luis
Job Details: 03/25/2021
"Arrived on site. Replaced defective rh light switch,tested switch operation good."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Austin, TX 78702
Jacob
Job Details: 03/25/2021
"Arrived to check unit for not powering on. Tested unit would not power on. Checked fuses. Fuses tested good. Looked at the unit control, no green light. Replaced control. Upon further inspection, found that the power coming off the wall was not correct. Only getting 12v from L1 to neutral and 15v from L2 to neutral. Let customer know that there is a power issue and the neutral and ground wires were reversed. Need to contact an electrician to service the plug. No other issues at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC
Near Cedar Park, TX 78613
David Z
Job Details: 03/25/2021
"Arrived on site to diagnose dryer that customer had found plastic pieces of in clothes. Checked unit and could not find any damage to unit. Customer showed me the pieces and they are not dryer pieces. Unit itself is working as designed, debris is external. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Del Valle, TX 78617
Jacob
Job Details: 03/25/2021
Arrived onsite for unit waking on its own during a wash cycle. Customer said that they realized that the shipping bolts were not taken out. They had already removed the bolts. Wanted us to still look at unit to be sure that there is nothing wrong. Put unit in a quick wash cycle. Unit tested good. No leaks at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JES9800CAS00
Near Seguin, TX 78155
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect range for not heating, upon inspection found the unit with a error codE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78701
Jacob
Job Details: 03/25/2021
Arrived onsite for deli drawer handle hanging off the unit. Looked at the handle. Saw that the left screw was stripped out and never tightened correctly. Replaced handle. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW6000XR2
Near Austin, TX 78738
Brandon
Job Details: 03/25/2021
"Arrived on site for customer complaint of unit not starting some times and customer wants door bellow replaced. I ran diagnostic test, found error codes F0E1, load detected during clean cycle, ran diagnostic test cycle, unit passed all tests, but found rear bearings a little loud during high spin speed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cedar Park, TX 78613
David Z
Job Details: 03/25/2021
"Arrived on site to follow up on refrigerator that is making noise and losing some cooling. On arrival found the FC evap covered in ice, however there was no evidence of an air leak. replace UI, Evap Motor and cover. Can force defrost and hear some ice melting, but unit isnt defrosting on its own. ; ordrng 1 W11387384 (UI) and 1 W10698555 (Thermistor Cover) and 1 W11282987 (Evap Cover)"
We serviced a
JENN-AIR COOKTOP
Model JGC8536ADS
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/25/2021
"Arrived on site and inspected cooktop and found right rear ignitor is broken, a new one will be needed will also bring all parts needed if cooktop will not disassemble and screws are tripped or seized.; ordrng 5 WP74009336 (Ignitors)s and 12 WP8273062 (Screws)s and 5 74007773 (Switch)s and 4 74010092 (Venturi)s and 4 W10203539 (Venturi)s and 3 8215559 (Burner head)s and 2 W10203534 (Burner base)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78732
Brandon
Job Details: 03/25/2021
"Arrived on site to replace sealed system parts, compressor, evaporator, filter drier, and access valve, also replaced control board, and inverter board. Unit tested good after replacing all parts."
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW2
Near Round Rock, TX 78664
Kayman
Job Details: 03/25/2021
Arrived onsite for washer that wont stop filling. Upon inspection I found the pressure hose was connected. I found the control stuck in sensing. I replaced the control and was able to put the unit into diagnostics. The unit passed in auto test but I wanted to see how it did on a normal cycle with a load inside. The unit would not stop filling. I accessed the fault codes in the control and found an error code for pressure system fault. I blew through the hose and felt a clog pass through. I inspected the connection at the tub and it was tight. I ran another 2 cycles and the unit went through and stopped filling as designed both times. I advised the customer to monitor the unit. I found she was using too much detergent and after using a washer cleaner this issues happened. I suspect that soap suds got into the pressure hose and caused the faults. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Leander, TX 78641
Justin
Job Details: 03/25/2021
Arrived on site for dryer stopping in middle of cycle. Upon arrival customer stated that the dryer seemed like on some cycles it would stop sooner than it should and the clothes would come out wet. I put my thermocouple at the exhaust with the vent on and found the temp on high getting to about 140-115°F and fluctuating very slowly. With the vent off the temps went from 105-200°F+ cycling significantly faster. This indicates poor airflow in the unit and is what is most likely causing poor drying performance. I also found a very long dryer vent on the unit. The customer also stated she tends to overfill the unit. I found the unit working as designed.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78735
Leonardo
Job Details: 03/25/2021
Arrived on site to replace office holders and burner heads. Replaced all parts test unit and unit test good job complete. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Austin, TX 78704
Luis
Job Details: 03/25/2021
"Arrived on site for door issue. Found gasket not sealing correctly to cabinet,removed door,found custom freezer door panel heavy,checked drawers and glides good,reinstalled door same issue. Physically raised door by hand and seal is good diagnosed weight of custom door panel causing freezer door to sag,added washer behind set screw to freezer door sealing correctly. Informed customer that due to weight of custom wood panel possible issues with door in the future"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78702
Jacob
Job Details: 03/25/2021
Arrived onsite to replace harness. Replaced harness. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB1
Near Bastrop, TX 78602
Andy
Job Details: 03/25/2021
"Arrived on site for dishwasher door issues. Tested and inspected unit and found failed bushings, pads and springs. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIX335HPS
Near New Braunfels, TX 78132
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect icemaker for not working correctly, upon inspection found the water not filling, tested water at inlet and at spout. All water worked. Replaced valve and no water was achieved. Ordering tubing and connectors. Office to reschedule ; ordrng 1 8003RP (WATER INLET) and 1 W10678300 (WATERLONE)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Andy
Job Details: 03/25/2021
Arrived on site to install previously diagnosed panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Austin, TX 78746
Kevin
Job Details: 03/25/2021
"Arrived on site site and replaced broil element and it will still not heat up properly broil Element is only reaching 300°.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
Scott
Job Details: 03/25/2021
Arrived on site for washer making loud noise . Sounds like a clothes washer . Very loud wash motor . Ordering sump and motor . No water leaks detected at time of service. Call to set return; ordrng 1 W11345228 (SUMP AND MOTOR )
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Wimberley, TX 78676
Richard
Job Details: 03/25/2021
"Arrived onsite for the microwave not turning on. During testing found that the motor just hums when you press the start switch. Replaced motor and issue was not resolved. Retested and replaced the timer, start switch, control and issue was not resolved. There is good voltage going to the dryer. Called SW and we determined to change out the main harness. Ordering parts and office to schedule. ; ordrng 1 W10640709 (Harness)"
We serviced a
GE FREEZER
Model GSS25GSHKCSS
Near Pflugerville, TX 78660
Kayman
Job Details: 03/25/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the ice bin full. I found that when you tried to get ice the auger motor would hum but not move. I removed the motor and tested resistance. I found the motor bad or frozen up and locked. I replaced the motor and tested the unit. The unit is now dispensing ice and working as designed. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Leander, TX 78641
David S
Job Details: 03/25/2021
"Arrived on site for sealed system repair. I gained access to the compressor and UV dryer. I punctured the dryer and found no refrigerant in the system. I removed the compressor and installed a new compressor, UV dryer, and access valve. I preformed a push pull test and found some black oil coming out of the dryer. I used my refrigerant tank and recovery tank to clean out the system. While the compressor was running is found oil leaking out the front right of the unit cabinet. Indicating there is a leak inside the cabinet.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 03/25/2021
Arrived onsite for range temperature issues. Upon inspection found unit needed calibration. Tested cycling and found unit needed +20 degrees. Retested unit and unit is averaging 350 degrees at target temperature. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78759
Scott
Job Details: 03/25/2021
"Arrived on site for dishwasher turning itself off during the wash cycle. Ran diagnostics didn’t get any error codes unit UI was hard to respond at times, and led lights were very dim. Also vent fan was making a loud noise during test, wax motor look to be corroded. Replaced vent and UI . Re ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Pflugerville, TX 78660
Kayman
Job Details: 03/25/2021
Arrived onsite to install previously diagnosed parts. I installed the left side RC door and transferred all necessary parts over to the new door. No leaks detect during time of service. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830DP03
Near Leander, TX 78641
David S
Job Details: 03/25/2021
Arrived on site to install previous diagnose part. I installed the new console. I ran a temp test on both the upper and lower oven. I found both averaging 350 degrees after preheat has completed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX700XL2A
Near Paige, TX 78659
Andy
Job Details: 03/25/2021
Arrived on site to install previously diagnosed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Cedar Park, TX 78613
Justin
Job Details: 03/25/2021
"Arrived on site to install previously diagnosed part. Upon arrival the customer stated the noise seemed to have gotten worse, and she pointed out that it was making it when the water was recirculating (she pointed at recirculating tube). I cycled the power off and then installed the new recirculating pump. I turned the unit back on and tested the unit in diagnostics mode. The unit was not making any noise and is now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Austin, TX 78746
Kevin
Job Details: 03/25/2021
"Arrived on site and inspect the dishwasher and found drain hose is clogged with coffee grounds at connection to garbage disposal, after clearing drain hose washer will still not remove water. Inspected drain pump and found one fin on the impeller is broken off, took one picture. Replaced drain pump and it still will not drain. Removed drain hose from connection and took a short video of the drain pump running and sent to SW, Voltage to drain pump is 120 V, Ensured check valve is clear, and to test connected a new front half of drain hose and it would still not drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Luis
Job Details: 03/25/2021
"Arrived on site for water leaking. Found water line not fully inserted to valve,reinstalled water line fully to valve,ran icemaker through a cycle water filled no leaks."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Kyle, TX 78640
Andrew
Job Details: 03/25/2021
Arrived on site to test unit for drawer issues. Removed drawer and found left rear framing and left side panel damaged.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Georgetown, TX 78626
Tommy
Job Details: 03/25/2021
Arrived onsite for damaged agitator. Removed agitator and replaced. Found unit water was also off. Turned water back on and tested unit found unit is currently operating as designed. Unit basket has some light damage from clothing being pulled from agitator. Took photo to document.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
Tommy
Job Details: 03/25/2021
Arrived onsite for unit UI not working. Upon arrival found unit control had relays intermittently getting stuck. Replaced control and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78727
Scott
Job Details: 03/25/2021
"Arrived on site for fridge making ice but not dispensing. Found shaft not sitting properly in coupler . End of shaft rounding off . Replaced shaft , found no failed on coupler . Unit is now dispensing ice properly . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Richard
Job Details: 03/25/2021
Arrived onsite for the refrigerator pantry drawer freezing food. During testing found that the jazz board is reading 105 degrees in the freezer and 46 degrees in the refrigerator. Called SW and we went through the process. Checked thermistors at the board and they are reading correctly. So we determined that the jazz board is the cause of the issue ordering parts and office to schedule ; ordrng 1 WPW10677146 (Control board) and 1 W11416469 (Housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78726
David Z
Job Details: 03/25/2021
"Arrived on site to diagnose refrigerator losing cooling in both compartments. On arrival I found there was a frozen Freon line in the back by the compressor. Found RC evap was frozen completely over. Removed cover and found thermistor in the right place, and fan is coming on in diagnostic. Ordering new evap cover and foam, and need a UI / 3 way valve solenoid. Office to schedule return when we have all parts, ; ordrng 1 W11504912 (Evap cover) and 1 W11504913 (Fan scroll) and 1 W11429997 (3 way valve solenoid)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Kyle, TX 78640
Leonardo
Job Details: 03/25/2021
Arrived on site to test unit for for left front and right front elements staying on high. Replaced both switches test unit and unit test good job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Austin, TX 78745
Jacob
Job Details: 03/25/2021
Arrived onsite for unit draining too long. Tested unit in diagnostics and the it would not get past the draining process and would shut off. Replaced the level switch. Put unit back into diagnostics. Unit completed cycle. No leaks at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2280HES
Near Austin, TX 78703
Luis
Job Details: 03/25/2021
"Arrived on site for cooling complaint and loud noise. Power cycled u it found loud noise from compressor and not powering on,installed starter customer provided,same issue diagnosed a defective compressor ; ordrng 1 W10309990 (Compressor) and 1 Tj90sf8404 (Access valve) and 1 Wpw10143759 (Drier uv)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78724
Leonardo
Job Details: 03/25/2021
Arrived on site to replace adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX06
Near Buda, TX 78610
Robert
Job Details: 03/25/2021
Arrived on job for complaints of ice in freezer. Found door not closing properly slides on both sides not working properly. ; ordrng 1 W10744961 (slide) and 1 W10744962 (slide)
We serviced a
MAYTAG WASHER
Model MVWC300BW0
Near Taylor, TX 76574
Andy
Job Details: 03/25/2021
"Arrived on site for washer making loud noise, tested and inspected unit and found failed control cutting out while in use creating suspension issues. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10582039 (Control) and 1 W10780045 (Suspension) and 1 Seenote (Office to schedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS02
Near Lakeway, TX 78738
Luis
Job Details: 03/25/2021
"Arrived on site for noise complaint. Customer played recording of noise,noise appears to be compressor running at high speed,ran diagnostics all test passed,power cycled unit compressor powered on,unable to recreate noise. Compressor is working and advised customer replacement could still be same noise due to variable speed compressor.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78758
Scott
Job Details: 03/25/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Austin, TX 78754
Matthew
Job Details: 03/25/2021
Arrived onsite for refrigerator icemaker not receiving water into tray. Upon inspection found failed valve and icemaker. Tried running fill test and would not. Called tech line for assistance. Was instructed to first run dispenser fill then icemaker fill after due to programming issue. SR#7730350630. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/25/2021
Arrived on site for Not Dispensing Ice - Refrigerator. Found ice container had a block of ice formed around the auger. Ran hot water through it to remove block. Removed ice maker and found the plastic piece that connects to the water line was also frozen over. Removed ice maker and installed new ice maker. Installed and ran a harvest. Ice maker called for water and no leaks were present. Ice maker no longer drip water from ice mold into bin. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Robert
Job Details: 03/25/2021
Arrived on job for complaints of error code. Checked drain motor it’s working. Disconnected vent and ordered replacement. Dishwasher will work properly until part is replaced. ; ordrng 1 W11414073 (VENT )
We serviced a
WHIRLPOOL DRYER
Model WGD8740DW0
Near Leander, TX 78641
Justin
Job Details: 03/25/2021
"I arrived on site for a dryer with the start button that was hard to press. I used the start button several times and found it working as designed. I advised the customer the buttons can sometimes be hard to press if your hands are not dry and are some what wet or slick. I also advised you have to make sure to hold the start button to start, unlike the other buttons. I found the unit working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78745
Kevin
Job Details: 03/25/2021
"Arrived on site and replaced all parts diagnosed on previous visit, if issue continues techline will need to be called again there is no other hearts responsible for water level on the washer, job complete"
We serviced a
FRIGIDAIRE DRYER
Model GLGR331AS2
Near Austin, TX 78745
Jacob
Job Details: 03/25/2021
Arrived onsite for unit not spinning. Opened up unit and saw that one of the plastic glides was broken. Causing the drum to bind up and not spin. Ordered part. Rescheduled with customer. ; ordrng 2 137513300 (glide)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Park, TX 78613
Lou
Job Details: 03/25/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised that the unit was leaking on the right side and when they shut the unit door it was difficult to close. They found that the door crimped the water hose and it started leaking. I found that the unit was not installed correctly. The holes in the cabinet were cut at the front of the cabinets and not at the back causing tension on the water supply line and the power cord and drain hose. When I pulled the unit out, I found where the supply hose had been cut. I inspected the power cord and rain hose and found them to be good. I advised the customer of my findings and due to the installation, the tension on the hose & cord were not good. I put the unit back in its place in the cabinet and left the unit unplugged and the water hose not connected. I left the supply hose disconnected from the inlet valve and laid under the unit per customer request. Unable to test the unit without water supply. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Kayman
Job Details: 03/25/2021
Arrived onsite to install previously diagnosed parts. I installed the micro control the micro fan motor and the main control. I restored power and tested the unit. The unit is working as designed at this time. He unit also connected itself to WiFi. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Spicewood, TX 78669
Brandon
Job Details: 03/25/2021
"Arrived on site for customer complaint of unit not draining at the end of cycle, but if the cancel button is pressed it will drain. Found F9E1 error code in diagnostic mode, and found vent motor not operating. Ordering control, vent, gasket, and pump. ; ordrng 1 W11038720 (Vent) and 1 W11184028 (Gasket) and 1 Cnote (Office to reschedule) and 1 W11348063 (Control) and 1 W11035709 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78747
Leonardo
Job Details: 03/25/2021
Arrived on site to test unit for unit not heati. Test unit and found bad control bird. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Cedar Park, TX 78613
David S
Job Details: 03/25/2021
Arrived on site to install previous diagnosed parts. I installed a new ice maker and control. The unit cycled and filled. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS0
Near Austin, TX 78738
Luis
Job Details: 03/25/2021
Arrived on site for thin to no ice. Ran diagnostics weak water flow to reservoir unit passed all other diagnostic test,diagnosed a defective valve, replaced valve ran diagnostics good water flow unit working as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Austin, TX 78729
Scott
Job Details: 03/25/2021
Arrived on site for plastic pieces in ice bucket . Found bucks falling apart a round auger shaft . Replace whole ice bucket container .No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78744
Kevin
Job Details: 03/25/2021
"Arrived on site and inspected washer and found lid is breaking on the left-hand side, replaced lid and it is now operating properly, job complete"
We serviced a
KENMORE DISHWASHER
Model 665.12763K312
Near Austin, TX 78729
David Z
Job Details: 03/25/2021
Arrived on site to follow up on leak coming from dishwasher. Found after its run for a while it will start to drip from the diverter housing. Advised the correct repair is that we would need to order a new sump and diverter as well as the cover and seals to transplant the wash motor.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 03/25/2021
Arrived onsite for dishwasher that stopped mid cycle and wont power on.. upon inspection I confirmed voltage at the outlet. I accessed the junction box on the unit and found the L1 wire was backed out of the wire nut. I re secured all wire connections in the junction and powered on the unit. I ran a diagnostics cycle and found the unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
David S
Job Details: 03/25/2021
Arrived on site for microwave combo not heating properly. I inspected the unit and work area. I found fault code for the magnetron. I attempted to removed the unit from the cabinet. I found the cabinet shelf has fallen. I found cabinet opening in height to only be 41 7/8 inches. Recommended height for a flush self cabinet is 42 1/2 inches. With the way the cabinet is built and with the shelf fallen I am unable to remove the unit. I spoke to the customer about it and they are going to have the home builder come out and correct the cabinet so we can remove the unit. The customer will call when they have it fixed.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/25/2021
Arrived on site for Interior lights in the fridge and freezer not working. Only the lights on the sides of the fridge light up when opening doors. Found Module driver in the freezer section was faulty. Removed module and installed new module. All lights came on as designed. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Smithville, TX 78957
Matthew
Job Details: 03/25/2021
"Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and sounded like agitator and spin was dragging. Removed wash plate and found debris around drive shafts. Removed debris, calibrated and tested. Noise was gone and unit was reaching high spin. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/25/2021
Arrived on site to install previously diagnosed parts. Removed control and UI. Installed new control and UI. Dispensers still having voltage issues. Removed side panel UI and installed new side panel UI. Dispensers once again still having voltage issues. Called WP tech line. Tech line helped me determine that the harness inside the left side door is faulty. A new left side door will need to be ordered and installed to complete the repair. Ordered left side door (W11449015). We will use the same UI I installed today to place in the new left side door. SR 7730352718; ordrng 1 W11449015 (Left hand door)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Buda, TX 78610
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for not washing correctly and tub not spinning. Found actuator was not connected properly to splutch again. Replaced actuator part number-W10913953, with truck stock part. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Austin, TX 78759
Scott
Job Details: 03/25/2021
"Arrived on site for wet load at end of cycle UI and clutch . Ran diagnostics got both control and UI error codes , also found oil on stator and rotor . Ordering UI and clutch .call to set return; ordrng 1 W10754448 (CLUTCH) and 1 W11135391 (UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Leonardo
Job Details: 03/25/2021
Arrived on site to test unit for no power. Test unit and found good fuse and board. Plugged unit back in and unit working correctly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Kayman
Job Details: 03/25/2021
Arrived onsite for washer that wont start or operate. Upon inspection I found the unit had power. I put the unit into diagnostics and ran a auto diagnostics cycle. The resident had previously checked error codes and cleared them so none were stored in the unit. I let the auto cycle run through and found the unit not agitating when called for. I accessed the bottom of the unit and found the actuator installed on the unit had popped out of the cam arm. I replaced the shifter with the correct part and tested the unit again. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Briarcliff, TX 78669
Brandon
Job Details: 03/25/2021
"Arrived on site to replace sump assembly l after replacing, unit tested good no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Niederwald, TX 78640
Richard
Job Details: 03/25/2021
"Arrived onsite for the dishwasher not working properly. Dishwasher would not go into diagnostics and the control panel was not responding properly it would go off when you closed the door. Took door panel off and inspected the console and door latch and wire harness and found no issues. Will need to replace console, door latch , control board. Ordering parts and office to schedule ; ordrng 1 W11095590 (Console) and 1 WP8524471 (Actuator) and 1 WPW10274884 (Latch) and 1 W10678341 (Spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Austin, TX 78748
Luis
Job Details: 03/25/2021
"Arrived on site for water leaking from icemaker. Found ice build up in fill cup,removed icemaker housing,removed ice blockage,reinstalled icemaker ran harvest test passed,water filled icemaker with no leaks.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Marion, TX 78124
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect dishwasher for not draining, upon inspection found the dishwasher drain pump not draining quickly, replaced drain and tested with no issues. Complete"
We serviced a
FRIGIDAIRE DRYER
Model FASE7073LW0
Near Killeen, TX 76542
Tyler
Job Details: 03/25/2021
Downside to install previously diagnose motor and blower wheel. Upon arrival customer stated that they also noticed since last visit the unit had stopped heating and pump further inspection I found at the heating element head shorten itself out I spoke with CS about getting approval for heating element. Ive been replace the motor and blower wheel assembly as well as the heating element I was in able to reassemble the unit and fully verified that the unit is dry and fluctuating temperatures as designed and the customer also verified that the unit is no longer making the same loud screeching noises as it was before. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78750
David Z
Job Details: 03/25/2021
"Arrived on site to diagnose refrigerator making noise with compressor running. Found the dryer was rubbing against refrigerator line and rattling. Moved styrofoam sleeve to properly insulate noise, also insulted where condenser meets brackets. Leveled unit. All is working as designed with no abnormal noise remaining. Call complete."