We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/01/2021
"Arrived on site for oven will not heat up but the lights and everything work has had multiple techs out to look at oven. Found console was not responding like it should. Removed console and installed new console. Had customer reconnect to WIFI. Customer also connected to Whirlpool app. Time and date correct. Showed customer to ensure door is closed firmly to ensure the light turns off. Door doesnt need to be slammed shut, but closed firmly to allow door sensor to recognize door is closed. Otherwise if the light doesnt turn off when the door is shut it will not heat properly because it thinks the door is open. Preheated oven and it is heating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78741
Leonardo
Job Details: 11/01/2021
Arrived on site for unit not draining. Tested unit for not draining and found drain motor was not operating. Found glass stuck in drain motor. Cleared glass from drain motor and tested unit. Unit tested good.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Killeen, TX 76541
Al
Job Details: 11/01/2021
Arrived back on site after researching all possible failure possibilities I found the bracket and switches were defective causing the dispensing issues. R&R the bracket and both switches and unit tested properly without any issues. Customers satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 11/01/2021
Arrived on site for a washing machine that would not agitate. Inspected unit and work area. Confirmed the customers complaint and checked underneath the unit. Found the cam broken and not allowing the cam to move the slide up or down. Replace the cam and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Temple, TX 76501
Tyler
Job Details: 11/01/2021
"Arrived on site for range giving f1e0 error. Upon arrival I confirmed error and also found unit had stable 240v connection. Also verified terminal cord connection were tight and all intact, inspected ACU and found bad really causing the error code to fail. Tried resetting power but error continuously came back. Will need office to reach with customer once availability of ACU is known. ; ordrng 1 W11567368 (Acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salado, TX 76571
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator not making ice still after previously being repaired. Upon arrival found FC temps at 13 degrees. Found no ice formations. Psi lvls equalized @50 psi. Running psi was 150/0. After further tests o called techline and spoke to 2 different techs. Sr#7732029334.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Killeen, TX 76542
Al
Job Details: 11/01/2021
"Arrived on site and inspected microwave light not working as designed. I discovered the reason for the light issues, was a closed relay on the control . Removed and replaced the control and unit tested properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Belton, TX 76513
Al
Job Details: 11/01/2021
"Arrived on site to inspect ice maker issues. Confirmed the complaint and found the valve humming, but not getting the proper water pressure to make it from underneath the sink, underneath the kitchen floor of the mobile home and up to the valve. R&R the ice maker. Customer will need to contact a plumber to improve the water pressure due to the low pressure not being enough to have the unit fill properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76543
Al
Job Details: 11/01/2021
Called Whirlpool Tech Line and spoke ED SR# 7732125542? Found the continuing cause of the ice maker issues was the harness in the bottom of the door. I was advised to order a new freezer door. Needs more work ; ordrng 1 LW11038917 (Freezer Door Stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/01/2021
Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. Confirmed the customers complaint and found an F0 E3 (overload) and F8 E1 (low/no water detected) error codes. Tested the unit in a manual cold valve test and found the cold water valve was not drying in water but was being supplied voltage. Replaced water valve and tested the unit. The unit began to work as designed. We?re on the unit through an auto test and did mention to the customer that it sounded like her bearings on her gear case we?re going out.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Rogers, TX 76569
Tyler
Job Details: 11/01/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed prior complaint. After installing needed compressor, rc Evap coil kit, uv drier, access valve, I reassembled and pulled vacuum on unit. After I recharged system with 5.5oz of refrigerant I then ran 7nit in test 4, and in normal operation for 30 minutes. Found no evidence of leaks and coils frosted over evenly as designed. Informed customer to give unit a full 24 hrs to cool. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/01/2021
"Arrived on site for a dishwasher that won?t start. Inspected unit and work area. The customer advised that all the buttons work except for the start button and that the start button has seemingly fallen out of place. Tested the unit and confirmed that the start button was not sitting properly due to a bad console..; ordrng 1 W10847822 (panel-cntl)"
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Hamilton, TX 76531
Jonathan M
Job Details: 11/01/2021
"Arrived on site for a washing machine is not spinning or agitating. Inspected unit and work area. The customer advised that this issue is extremely intermittent and after the first time, went away for almost a year and came back on another cycle. She advised that since she called back and that the unit has been working. Ran unit through diagnostics and found a 26 (out of balance ended final spin), 16 (slow drain), and 18 (drain pump clearing algorithm failed) error codes. I tested the unit and then you?ll send an application in both ran as designed. Ran the unit through service test 10 for the pressure sensor and found the unit working as designed. Ran through a drain at the end of the pressure sensor test to clear out the water and the unit ran as designed. I asked the customer when this happened if she had an off balance load prior to the unit not spinning or draining and she advised it had. I advised her that if it only happened twice in the last year and the unit has been working ever cents, the most likely scenario is that the unit was stuck in the same wash cycle it was in when it went off balance and she just needed to power reset her unit. Advised her to keep an eye on the unit and call back if she has any further issues. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS11
Near Austin, TX 78726
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose ice machine that was hanging on right side. Checked unit and found the anchor for the screw had come out of the plastic square on the cabinet. Advised customer we cant get this part on its own, but I can glue it back in.Glued in insert and verified unit is properly functioning.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Lago Vista, TX 78645
Justin
Job Details: 11/01/2021
"Arrived on site to install previously diagnosed parts. I installed the new inner door, outer door, handle, and nameplate. The unit is as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near New Braunfels, TX 78132
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not making ice and overfilling, upon inspection found the icemaker stuck in fill. Replaced icemaker and tested water. All functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
Arrived on site to install previous diagnosed part. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL COOKTOP
Model MFC2061KES
Near Austin, TX 78703
Jacob
Job Details: 11/01/2021
Arrived onsite for the water filter housing leaking. Went ahead and replaced the filter head. Tested the unit. Unit stopped leaking. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB09
Near Kingsland, TX 78639
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose an oven that is not turning on. Found thermal fuse and tod both open and replaced them. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/01/2021
Arrived on site for The door doesn?t open all the way down. It locks at 45degs instead of opening level to the ground. Customer showed me the left side friction pad had broken. When opening the door the hinge stops the door from opening all the way. Gained access to left side hinge and adjusted hinge to the point where it no longer makes contact with the door preventing it from opening all the way. Customer stated the dishwasher also doesnt drain all the way. Found drain hose did not have a high loop. Adjusted drain hose to have a high loop. Ran through diagnostics and no error codes came on. Drain pump removed all water now that the hose has a high loop. NO leaks detected. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/01/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - Wall Oven - PRE-ID. Found top right side of inner glass fell out of mounting tabs. Took picture for quick pics. Opened up door and found tabs were not molded correctly to hold the glass in place. Adjusted these tabs on all four sides to ensure the glass rested properly inside the door cavity. Once the inner shell was mounted to the adjoining shell the glass was no longer moving. Had customer come and test the door by opening and closing the door. I used my glove to shift the glass up and down to show customer it was no longer loose inside. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
"Arrived onsite for washer not draining properly. Upon arrival tested unit. Ran diagnostics and found stored error codes F9E1 long drain, F3E1 water level system error and F8E1 water level sensor trip. Unit is stacked and in a closet area. Tried accessing components but due to location currently not accessible. Will need to order a Drain pump, valve and pressure sensor. Left unit unplugged.; ordrng 1 W11044559 (hose) and 1 WPW10448876 (switch-wl)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78758
Scott
Job Details: 11/01/2021
"Arrived on site for for washer leaking . Checked all connections and hoses . All checked normal. Ran diagnostics, rechecked hoses and connections. Couldnt duplicate any leaks . Did recommend cutting back on soap. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Andice, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit on timed dry and after approximately 5 mins of operation, I began to hear a clanking/rattling noise. I disassembled the unit and found the blower wheel broken. I removed and replaced the wheel and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cedar Park, TX 78613
Justin
Job Details: 11/01/2021
"Arrived on site for a dryer with long dry times. Upon arrival the customer stated that the units dry time has improved, but they did an airflow test on the unit and found it did not pass. I checked the airflow with the airflow test kit, and my thermocouple at the vent. I found both tests passed. Upon further inspection I found the vent to be to long and having several kinks when the dryer is pushed back into its spot. I advised the customer on my findings. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78703
Scott
Job Details: 11/01/2021
"Arrived on site for leaking washer . Found valve leaking from thermistor . Replaced valve . Tested unit all connections dry. No other water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78749
Kevin
Job Details: 11/01/2021
"Arrived on site and found unit working as designed. Ran washer through all diagnostic test cycles. Unit passed all tests with no loud noise. No water leaks, job complete."
We serviced a
KITCHENAID DRYER
Model KEYE777BWH2
Near Austin, TX 78759
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose dryer that appears to be overheating the cabinet and internal as due to shedding heat through drum seals. Customer showed me a printout of temperature fluctuations that are going up and down above normal from what they are used to, and had indicated its likely due to their seals failing. Customer has already changed out safety devices and operating thermostat. Replaced front seal, and glued rear seal in place. Advised to let glue dry before using. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78746
Leonardo
Job Details: 11/01/2021
Arrived on site for unit with no power. Tested unit and did not have power. Checked junction box and found 120. Tested control and it failed. Replace the control and unit tested good. No water leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78757
David Z
Job Details: 11/01/2021
Arrived on site to install new drain pump due to previous drain pump shorting when in use. Replaced pump and cleaned connector. Ran unit and verified no further damage present and unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Creek, TX 78612
Jacob
Job Details: 11/01/2021
"Arrived onsite for the right door squeaking loudly when opened or closing. Tested the door and heard squeaking. Took the door off and noticed that grease was missing at the bottom where the cam is. Greased the area, put door back on. Tested the door. No squeaking at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Round Rock, TX 78665
Tommy
Job Details: 11/01/2021
Arrived onsite for dishwasher previously diagnosed parts. Upon arrival replaced drain pump and tested unit is now operating as designed. Job Completed.
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Austin, TX 78757
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose washer that was not running cycles. On arrival tried to run unit and it never made it past sensing, and clicked a lot. Checked bottom of unit and found it was not shifting, and the belt was screeching. Found plastic shards on the came from slipping teeth. Replaced shifter, cam and belt. Ran unit and calibrated. Verified proper operation. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Austin, TX 78746
Taylor M
Job Details: 11/01/2021
"Arrived on site to diagnose washer not filling properly per customer informing me on arrival, I gained access to the diagnostics and put the unit into a service cycle and verified functionality of the unit, I found that the cold water valve is not dispensing much water, I put the unit into manual diagnostics and tested the cold valve and found it is clogged, I removed the hoses and checked the valve and found it physically clogged, I replaced the valve and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5520SQ0
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite to install previously diagnosed parts. I installed the tstat but unit is still tripping the breaker. PR and I walked through all wires and connectors but could not locate any breaks or shorts. We found the temperature selector on high setting is showing open so I will order the part and return to continue repair. ; ordrng 1 W10168169 (Temp switch) and 1 WP3405156 (Switch wrinkle) and 1 WP3406107 (Door switch) and 1 279827 (Motor)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS
Near Austin, TX 78759
David Z
Job Details: 11/01/2021
Arrived on site to install new control panel to resolve dead 6 key. Installed new console and tested. Verified all buttons working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Round Rock, TX 78681
David S
Job Details: 11/01/2021
Arrived on site for ice maker not working. I inspected the unit and work area. I found the fill tube line came unattached from the fill tube. I found the fill tube iced over. I reattached the fill tube line and cleared the ice. I ran a harvest cycle and found the ice maker working and filing as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not heating and drying dishes, upon inspection found the unit was working normally and the element tested good. Tested rinse aid and found no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 11/01/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS09
Near Driftwood, TX 78619
Luis
Job Details: 11/01/2021
Arrived on site for no cool. Removed evaporator cover found no frost formation on evaporator ice build up on,y on inlet diagnosed a leak in the system and would need a new evaporator and compressor
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Round Rock, TX 78665
Tommy
Job Details: 11/01/2021
Arrived onsite for washer cold coming out hot. Upon arrival found hoses arranged and marked incorrectly. Rearranged. Tested unit is now operating as designed.
We serviced a
GE OVEN
Model JTP86BF3BB
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the control and sensor failure, I removed and replaced both and tested. Unit is operating as designed. I found on the main control, that the bake relay was burnt out.
We serviced a
MAYTAG DRYER
Model MGDC300XW1
Near Smithville, TX 78957
Matthew
Job Details: 11/01/2021
Arrived onsite for dryer taking long/ multiple cycles to dry. Upon arrival tested unit. Found unit heating components functioning. Heating was cycling properly. Used digital vent tester and found poor air flow. Inspected unit and found large lint buildup in vent trap. Cleared buildup and tested. Unit now has good air flow. Job complete
We serviced a
GE DRYER
Model GTDP490ED0WS
Near Austin, TX 78759
Wesley
Job Details: 11/01/2021
"Arrived onsite and found wiring to the heater.Repaired wiring issue and installed hose clamp to retain the hose properly. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL COOKTOP
Model SCS3017RS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/01/2021
"Arrived on site for THE BURNERS HAVE YELLOW FLAME NOW, NOT BLUE--ALL OF THEM. All burners lit as designed. Asked customer if they recently began using a humidifier. Customer recently purchased a new humidifier for their home. I asked if we could open the windows for twenty minutes to air out the home. They agreed. After twenty five minutes the orange in the flames was nearly completely gone. No repair needed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Round Rock, TX 78664
David Z
Job Details: 11/01/2021
Arrived on site to install new sump and motor to resolve dishwasher not running. Replaced sump and retested. Verified unit working as designed with no leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
"Arrived on site for refrigerator having no power. Inspected unit and work area. Found no lights on in unit. On this model the voltage go straight to lights. Inspected circuit breaker and found tripped. Reset breaker and tested operation. Found unit running and cooling. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78626
Tommy
Job Details: 11/01/2021
Arrived onsite for refrigerator leaking. Upon arrival found unit had linear stuck in drain. Cleared line. And tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
"Arrived onsite to replace previously diagnosed parts. Upon arrival unit was functioning properly. Since last visit on 10/7 bottle of water froze and stayed frozen. Customer filled unit with product and has had no issues since last visit. Called tech line for assistance. Unit is having a very intermittent non cooling issue. Current FC temperature at 2 degrees. RC at 37 degrees. Compressor running fine. Tech line recommended replacing the HV control and UI control. Provided SR#7732122978. Tech ruled out sealed system at this point. Customer must monitor unit going forward. If issue rises again, customer has been made aware not to unplug unit. Unplugging unit could hide issues. Tech line would like pics, or video clip of unit if non cooling issues happen again. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite to install previously diagnosed parts. I installed all previously listed parts. I advised the customer to allow 24 hours for ice to produce. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite for microwave with light issues. Upon inspection I found the hood light will not turn off. I am ordering the control to correct failure.; ordrng 1 W11545876 (Control)
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS0
Near Austin, TX 78746
Taylor M
Job Details: 11/01/2021
"Arrived on site to diagnose downdraft that is stuck in place after removing one of the filters, upon arrival I gained access to the motor and was able to manually move it to release the access to the filters and replace the missing filter to get power back to the switch, the unit is now operating properly as designed.Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Spring Branch, TX 78070
Andrew
Job Details: 11/01/2021
"Arrived on site to test unit for error rinse water too hot, tested unit found cold and hot water lines were crossed, installed water lines correctly, tested unit, unit working as designed, instructed customer on proper usage of machine, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
Arrived onsite for back left burner not functioning.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Smithville, TX 78957
Matthew
Job Details: 11/01/2021
Arrived onsite for freezer making noise. Upon arrival unit was running and operating as designed. No noise was apparent. Put unit in diagnostics and ran fans and compressor and could not duplicate any issues. Notified customer that could be compressor ramping up and nothing to be concerned with. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW1
Near San Marcos, TX 78666
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not draining or allowing any cycle to start. Upon inspection found the latch didnt always cycle when provided voltage, checked all physical aspects of latch and found no obstructions. Replaced latch and tested. All functions worked and unit drained. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78748
Leonardo
Job Details: 11/01/2021
Arrived on site for noise when washing begins. Tested unit for noise and found bad water inlet valve. Replaced water inlet valve. Tested unit and unit test good. No noise. No water leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Austin, TX 78754
Wesley
Job Details: 11/01/2021
Arrived onsite and repaired unit by installing new front right burner switch. Unit is now operating as designed. Advised customer on the repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/01/2021
"Arrived on site for refrigerator with no power. Inspected unit and work area, found unit pulled out at time of service. Found small scratch on floor and informed customer on scratch. Found no lights or components powering on. Checked voltage at receptacle and found reverse polarity. Plugged unit in different receptacle and found unit running. Monitored unit and found temperature dropping. Spoke with customer on service performed and will need to contact electrician to repair. Unit test good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78737
Luis
Job Details: 11/01/2021
"Arrived on site. Removed defective cover,installed new cover that includes thermistors,secured thermistor to suction line using foil tape and a zip,reinstalled new cover,ran diagnostics good air flow defrost setting set to basic.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Marcos, TX 78666
Andrew
Job Details: 11/01/2021
"Arrived on site to test for not advancing past sense mode, tested unit found latch not engaging replaced latch, tested unit,unit working as designed,no leaks detected job complete"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Leander, TX 78641
Justin
Job Details: 11/01/2021
Arrived on site for a wall oven that was not reaching the correct temps. Upon arrival the customer stated that they had a home inspection and were told the wall oven was not reaching the right temperature. I preheat the unit and let the temps swing high and low several times. I found the average temp to be 316?F when set at 325?F. I calibrated the unit up 10?F. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Austin, TX 78737
Luis
Job Details: 11/01/2021
We serviced a
JENN-AIR RANGE
Model JES9800ACB
Near Austin, TX 78704
Leonardo
Job Details: 11/01/2021
Arrived on site for right rear burner out of place. Tested unit and found element was not secured. Secured the burner and check all other burners to be sure they are secure. All burners are secure. Tested unit and right front burner is not turning on. Found wiring harness for front right burner is burnt.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for dryer having a power failure. I inspected the unit and work area. I tested the unit and found it powering off right after a load is started. I tested voltage to the unit and found good voltage. I tested the motor from the control and showed good resistance. I replaced the control and retested. The unit still powered off. I gained access to the motor and tested the start winding. I found it reading less than half an ohm when it supposed to be between 3 to 5 ohms. I am ordering the motor to complete the repair.; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near McMahan, TX 78616
Jacob
Job Details: 11/01/2021
Arrived onsite for the seal at the top right corner not staying in place. Looked at the door and saw that seal would pop out of place. Put a little bit of silicone in between to help the seal to stick better. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I placed my multimeter on the black wire and checked amp draw to the element and got 7-9amps as designed. I pulled the unit out and tested ohms to the element and got 13ohms. I advised the customer of my findings and made recommendations for use (settings) and care, as well,as detergent and rinse aid use. Customer has a water softener system and is using rinse aid. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
"Arrived onsite for dishwasher upper rack falling off rails. Upon inspection found failed adjuster and wheels assembly. Per Whirlpool service pointer, must update adjuster assembly with kit update. Used adjuster kit and tested unit. Unit is functioning properly job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
"Arrived onsite to install previously diagnosed parts. I installed the RC harness, shims, UI and main control. I tested the unit on test 4 and observed frost pattern. The RC evaporator frosted and thawed as designed. I re assembled the unit and advised the customer to give it at least 24 hours before restocking . No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE525C0BS0
Near Liberty Hill, TX 78642
Lou
Job Details: 11/01/2021
"Arrived on site to inspect range error codes. Upon further inspection, I found the unit unplugged. Plugged the unit in and immediately, the error code F9E0 -miswired home or miswired appliance. I tested voltage at the outlet and got 240V. Was able to get the unit in test mode and tested voltage at the Con2-7 to Con4-3 and got no voltage. Checked the power cord continuity as I didnt get voltage at the terminal block and the power cord is good. Plugged the cord back in and slightly pulled it out and checked voltage and found the outlet itself is bad as I only got 63V at the power cord while plugged in. I advised the customer of my findings and recommended that they have a certified electrician replace the outlet. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Kevin
Job Details: 11/01/2021
"Arrived on site and found thermistor located in wrong spot. Took picture, sent to PR. Replaced parts anyway. Unit located in maintenance shop, not plugged in. . Installed new damper, control, UI, evap motor, and thermistor. Tested unit, unit tested good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Waco, TX 76712
Jonathan M
Job Details: 11/01/2021
"Arrived on site for refrigerator that?s not cooling the freezer section. Inspected unit and work area. Confirmed the customers complaint and found the freezer section sitting at 17?F. The customer advised that the unit has seemingly been calling better over the last day or two but that they?re having to consistently manually defrost the freezer section prior to the unit cooling properly. Checked average temperatures in the fresh food and freezer sections and found the fresh food section sitting at 36?F as an average temperature. Found the freezer side sitting at an average temperature of 19?F. Attempted to remove the evaporator cover and found the evaporator cover completely covered in ice. Was unable to remove the cover due to the wire harness being a part of the evaporator cover. Attempted to place the unit in a manual defrost and could not hear the heater coming on. I called Whirlpool Techline and spoke to Chris SR # 7732129406. He had me check voltage going to the heater during the heater test and found proper voltage but no amp draw coming from the heater indicating a bad heater, a bad thermal fuse, a bad connection, or a bad wire in the cabinet. He advised that at this time due to inability to access the freezer evaporator, there would be nothing we could do until the unit is manually defrosted. I did advise the customer that they would need to defrost the unit at least 2 to 3 days prior to any repair. Office will need authorization for the heater and evaporator cover.; ordrng 1 W10882092 (heater)"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Leander, TX 78641
Justin
Job Details: 11/01/2021
"Arrived on site for a washing machine with an unresponsive user interface. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I attempted to run a diagnostics cycle, but the start button on the unit would not work. I unplugged the unit and gained access to the UI and control. I checked the continuity at the UI harness and found it good. I plugged the unit back in and checked voltage coming from the control and found it good. The green LED light was flashing indicating good VDC present. This indicates a faulty UI per the tech sheet. I installed the new UI and then tested the unit. The unit was now able to start a diagnostics cycle. It ran, but when in spin it was catching itself and not able to spin properly. I gained access to the bottom of the unit and found significant gear case oil. This indicates the unit also has a faulty gear case. I informed the customer on my findings. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Austin, TX 78745
Kevin
Job Details: 11/01/2021
"Arrived on site and found latch broken.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 11/01/2021
"Arrived on site to diagnose a washer that is not cycling properly. Found cold water turned off at wall valve, preventing water flow into unit. Turned water on and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Niederwald, TX 78640
Kevin
Job Details: 11/01/2021
Arrived on site to test unit for front burner too high. Found burners working as designed. Adjusted burners to lowest setting. Advised customer that this is the adjustment limit. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
"Arrived on site for dryer making loud noise and bursting smell. Inspected unit and work area. Verified failure and found noise from blower wheel. Gained access to blower housing and found a pencil and 2 screws. Removed objects and assembled unit. Tested operation, all tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kyle, TX 78640
Kevin
Job Details: 11/01/2021
"Arrived on site and replaced refrigerator door diagnosed by previous technician. After inspecting the new door, find a dent on the right side. Ill need new door to complete repair. Office to reschedule.; ordrng 1 LW10638684 (Door)"
We serviced a
MAYTAG DRYER
Model SDG515DAWW
Near Round Rock, TX 78664
Tommy
Job Details: 11/01/2021
"Arrived onsite for dryer, found belt slightly off. Reinstalled and tested unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/01/2021
"Arrived on site for When the ice maker takes in water, the noise is really loud. Similar to when it?s not hooked to plumbing at all. But it is hooked and making ice. It?s just really loud. Placed in diagnostics and ran test 44 harvest then test 45 water fill test. UI wouldnt allow me to toggle between water on and off. Instead it went from 1, then straight to 3. When I pressed change setting key it went to 4. No toggle available and wouldnt dispense water in test 45. With this I couldnt get the water to fill the ice try to hear any noise the fridge makes when the water fills the ice mold. Customer also informed me the water dispenser doesnt always work. In order for the water to dispense you must press the ice maker paddle for a few seconds then the water dispenser works. Removed dual valve and installed new valve. Unfortunately the new valve leaked when dispensing water. Removed new faulty valve and installed original valve. Original valve didnt leak when water dispenser was pressed. Ordering another dual valve, UI, and both pads to return and complete the repair. Returning with all previously ordered parts. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512401 (UI) and 2 WPW10346924 (Pads)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Wesley
Job Details: 11/01/2021
Arrived onsite and found unit operating with no water supply to unit. Corrected water supply to correct ice production issue. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78724
Wesley
Job Details: 11/01/2021
Arrived onsite and found unit not powering on. During diagnostics discovered power supply faulty from outlet. Advised customer that there is a home power supply problem causing unit not to function. Advised electrician will be needed to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
"Arrived on site for dishwasher having error code F8-E4 overflow. Inspected unit and work area. Found mounting screw used to mount dishwasher interfering with door and not allowing to close completely. Removed screw and toe plate. Added new screw to mount. Found no loop in drain line and drain line is not long enough for loop due to cabinet between sink and unit. Recommend adding a extension to drain line. Performed diagnostics mode and tested operation. Observed for possible water leaks. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID OVEN
Model KEBS208SSS00
Near Austin, TX 78703
Leonardo
Job Details: 11/01/2021
Arrived on site for ovens taking to long to heat. Test both ovens at 350 and noticed top broiler element Has failed. Oven is too hot and needs too cool down before replacing the upper oven broiler element. Office to reschedule
We serviced a
MAYTAG REFRIGERATOR
Model MER8800FZ0
Near Del Valle, TX 78617
Jacob
Job Details: 11/01/2021
"Arrived onsite for unit not heating up to 350 in bake mode. Went ahead and checked continuity on the bake element. Bake element was no good. Replaced bake element. Tested the unit up to 350, and unit made it with no issues. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/01/2021
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kyle, TX 78640
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not agitating. Upon inspection found the units actuator was a recalled part. Replaced actuator and tested agitation, no problems found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Liberty Hill, TX 78642
Lou
Job Details: 11/01/2021
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HB1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/01/2021
Arrived on site for range that continues to trip circuit breaker. Inspected unit and work area. Found unit already pulled out. Gained access to terminal block and found power cord not connected properly (see SD-QUICKPIC). Corrected power cord and put unit back in place
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Marcos, TX 78666
Andrew
Job Details: 11/01/2021
"Arrived on site to test unit for unit not cooling, tested unit found temp in FC was 38 and RC 46, temp set to max, compressor was pulling.8 amps, no frost pattern on evaporator, need sealed system to fix issue, requesting 2 hours on return visit, will also need nitrogen, office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 W11179385 (Drier tube) and 1 WPW10197428 (Start device) and 1 WPW10350564 (Capacitor) and 2 W11506635 (Access valve)s and 1 WP2188823 (Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for fridge not dispensing water. I found the reservoir frozen over. I found the evaporator fan blowing. I tested the rc thermistor and found it reading properly. I replaced the control. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDB02
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker but still could not get it to harvest or fill in diagnostics. It still shows code 23 for switch or faulty motor. I called techline for assistance SR#7732128214. We found 2 of the wires at the harness not showing continuity indicating a shorted harness within the door. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Buda, TX 78610
Kevin
Job Details: 11/01/2021
Arrived on site and inspected unit for missing plugs. Delivery team did not swap hinges from left to right. Ordering new plugs direct to customer. Job complete.; ordrng 4 WP12246610 (D2C plugs)s
We serviced a
MAYTAG DRYER
Model MEDB755DW
Near Del Valle, TX 78617
Jacob
Job Details: 11/01/2021
Arrived onsite for unit not heating. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Salado, TX 76571
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. After further inspection I found cause was due to an evap coil leak were copper/aluminum factory connector was. Lots of uv dye on coil. Called techline and spoke with Joel sr#7732128293. Was instructed we would need to reorder new evap coil and redo sealed system repair. Office to reschedule for 2 hr ss repair. ; ordrng 1 W11122867 (Evap coil) and 1 Cnote (Need reschedule for 2 hr ss repair)
We serviced a
GE COOKTOP
Model n/a
Near Austin, TX 78717
David S
Job Details: 11/01/2021
Arrived on site for cooktop being corroded. I inspected the unit and work area. I reassembled the unit and got 3 of the burners to reset properly.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to inspect microwave display going blank. Upon further inspection, the customer advised that the display will go blank but the unit will continue to heat/operate. I tested the unit with a cup of water and it operated as designed. Due to the issue being intermittent, I removed and replaced the display control and main control and retested. Unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 11/01/2021
"Arrived on site ,replaced dryer drum . Tested unit all checked normal. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Cedar Park, TX 78613
Justin
Job Details: 11/01/2021
"Arrived on site for a refrigerator with visibly broken parts. Upon arrival the customer showed me tears and corrosion on his gaskets. Upon further inspection I found all three door gaskets corroding, and the rights side RC door gasket ripped. I replaced both RC door gaskets, and molded the left side one with my heat gun. Both gaskets were now sealing as designed. I advised the customer on not opening the left side door for a minimum of 4 hours to let the gasket set. I am ordering the FC gasket to replace. The customer also stated the FC light was out. I found the FC light bad and needing to be replaced. I am also ordering the light.Office to reschedule. ; ordrng 1 W11520324 (FC LED) and 1 WPW10714545 (FC Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78759
Taylor M
Job Details: 11/01/2021
"Arrived on site to replace previously diagnosed console. Upon replacing the console the unit was still not operating properly as designed, I found that the control and drain pump had to be replaced as well, the unit is now operating properly as designed and was calibrated after replacing the control. Job complete."