On arrival verified complaint of door not always releasing. Replaced control assembly for damaged door button. Operational test good. Job complete. Job completely collected previously.

"Arrived on site to inspect unit for loud rattling noise coming from unit, customer stated noise gets worse with each cycle. Found crack in blower wheel, while replacing blower wheel found motor mount had excessive play between cabinet added padding and reinforced with self tappers between mount and cabinet. Tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect washer dispenser not dispensing the softener. Upon further inspection, I found the customer had run a wash cycle and the softener was still on the drawer. I found water to the right side of the u;it on the floor. I placed the unit in diagnostics showing error code F0E2-suds. Cleared the code and continued with testing. I found the dispenser is leaking water. Tested the valves and they are operating as designed. I removed and replaced the dispenser assembly and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on site to test unit for unit leaking. Found unit leaking from tub due to unit leaning forward. Levels of test unit and unit test good job complete.

"Arrived on site to install new cooling fan blower wheel. Removed microwave and casing and replaced blower fan wheel. Tested and found unit operating quietly. The housing that the wheel sits in us incredibly close to the wheel and may be slightly warped, so if noise returns we need to replace the wheel housing. Repair completed."

Arrived on site to replace tub. Replaced tub test unit and unit test good job complete. No leaks present at this time.

"Arrived on site to test unit for noise, customer played video and was able to pinpoint to noise coming from damper, replaced and tested,unit is now running as designed, job completed"

Arrived onsite to install previously ordered parts. Upon arrival I installed the new door frame and hinges and tested the door and found. The door open as designed.

MVW5035MW1 arrived on site to inspect a washing machine not operating. Upon arrival I placed the unit into service diagnostic mode and found an F9E1 error code. Attempted to drain the unit with no success. Checked voltage to the drain pump via the main control board and found good voltage. Checked resistance of the drain pump via the wire harness and found OL. inspected the drain pump itself and found the wire harness broken from the connector (see photo). Checked the resistance of the drain pump and found it within operating range. Informed the customer of my findings. Ordering the lower harness for return service. R/S for Thursday 11/9. No water leaks observed during service. Unit left unplugged. ; ordrng 1 W11643701 (Wire harness)

"Arrived on site for washer making a loud screeching noise. Upon arrival confirmed failure, found gearcase leaking oil and cam and belt grinding together. Also found actuator arm broken. Replaced all 4 parts then reassembled and tested unit. Found no leaks or abnormal noises And unit works as designed call complete"

"Arrived onsite for refrigerator light not working. On inspection the light switch is broken, ordering light switch. No water leaks detected during service. ; ordrng 1 W11123941 (Light switch)"

"Arrived on site to test unit for rear center burner not firing, attempted to fix suggested in service pointer but no difference, ordered valve, conversion kit and burner head, potentially orfice is not correct size, office to rescue ; ordrng 1 W11319673 (Rear center burner head) and 1 W11428599 (Conversion kit) and 1 W11320019 (Rear center valve manifold)"

Arrived onsite for a refrigerator with a torn gasket. Upon arrival I found that the gasket was torn and needs to be replaced I am ordering the gasket. And leaving the office to reschedule because the customer want the gasket replaced at the Same time as t console on the DW ; ordrng 1 W10917313 (GASKET-DOR)

On arrival verified complaint of no heat. Found 240 vac at outlet and tee block. Checked heater and found broken heater causing no heat. Replaced heating element and operational test good. Did find vent issue during test advised of vent cleaning. All tests good.job complete.

On arrival verified complaint of fan not running. Found correct voltage to fan motor but no movement of air. Replaced fan motor and operational test good. Job complete.

Arrived onsite and repaired unit by installing the diffuser. All checks good. Ad used customer on repair.

Arrived onsite for dryer tripping breaker. On inspection the breaker is the same white handle Eaton 30 amp breaker we have seen in other Nuisance tripping cases. Took a amp draw on L2 and on startup it was 25 amps and running amps was 22 amps. The power cord was connected correctly. I informed the customer that the breaker is a known issue and he will need to switch to another brand GFCi breaker. Gave him the check list and the nuisance SP from WP to show the builder.Sr7737696994

"Arrived on site to install new basket and capacitor to resolve vibration and failure to spin. Removed old basket and leaking capacitor. Tested and found no abnormal vibration or noise. Advised customer they have to reduce load size, found cage scraped and evidence unit has been overloaded and hitting the ground. Unit working as designed at this time. Repair completed."

Arrived onsite for a microwave that has correct voltage to it but is not turning on. I had 120VAC to the control and it was not responding. I changed the control and tested the machine. All is working as designed. Call complete.

"Arrived on site to test unit for gasket not sealing, tested unit found RC and FC gasket loose in multiple areas, used silicone under gasket in all effected areas, gaskets now sealing good, advised customer to monitor and minimize opening and closing doors until the adhesive is dry, at this time job complete"

Arrived on site to inspect gas range tripping the breaker. I tried resetting the breaker but it trips immediately. I inspected the back of the unit and found the temperature sensor harness was not routed correctly and has shorted to ground. I was able to repair the harness and re route the harness to its proper place. I applied power and tested. The unit now operates as designed. I called Whirlpool safety and documented my findings 7737638550. No gas leaks detected during service.

Arrived onsite for unit taking long to dry. Upon arrival inspected unit. Found all components functioning properly. Customer may be overloading unit with towels which is leading to long dry times. Could not duplicate any issues. Notified customer that this is a residential unit and is being used in a commercial setting. Repairs will not be covered. Job complete

"Arrived on site found harness not fully connected and fill tube not fully inserted to fill cup,secured harness inserted fill tube to fill cup"

KOCE507ESS22 Arrived to inspect no completion tones. I found the unit would not sound the microwave complete tone. Setting the tone to on did not correct the issue and I attempted a reset. The unit resumed normal functions after being reset. Operational test good.

Arrived on site for dryer not heating. Upon arrival found stable power supply. I then found thermal cut off broken and element grounded. Replaced element and thermal fix kit. Found unit heating as designed. Call complete

"Arrived onsite for vent hood fan not working. On inspection the fan has broken off the unit, ordering a new fan for the unit. ; ordrng 1 W11105126 (Fan and motor)"

"WTW4816FW3 Arrived to inspect wash not competing. I found the water level pressure tube had a permanent kink within it that would only allow a small amount of air to pass. This allowed the prior service mode testing to operate, but within customer mode, the issue appeared. I removed and replaced the entire lower harness assy and tested. The unit operated as designed and sensed the water level as expected. No leaks observed during service."

Arrived on site to diagnose dishwasher that was not draining. Found drain knockout still intact on the disposal. Removed knockout and verified proper drainage. Repair completed.

On arrival verified complaint of unit unable to be leveled. Found back left corner has some physical damage cause it to sit higher then the other corners preventing proper leveling. Called TL to document. 7737692593 spoke with Bruce. Customer to follow up with customer service due to damage complaint.

Arrived onsite and replaced the motor to restore function. Unit is now operating as designed. All checks good.

Arrived onsite and replaced door due to ice clumping in the chute after chute replacement and gap correction. Advised customer on repair all checks good.

"Arrived on site to test unit for not starting, customer stated that its making a horrible noise, tested unit found all components running good but when motor break activates noticed that the cam is slipping, removed and noticed interlocking teeth grind off, replaced cam and shift actuator and tested, unit is now running as designed, if issue persists then a gear case would need to be replaced, at this time job complete"

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a dent in the upper right corner near the control panel. I removed and replaced the outer door panel and transferred the control panel and handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.

Arrived on site to test unit for control panel not responding. Found frozen display even after trying to resetting. Replaced console test unit and unit test good job complete.

"Arrived onsite for failed door switch, used door switch to repair issue. Advised maintenance on repair."

"Arrived on site to diagnose microwave not heating. Tested unit and found magnetron excessively loud and not heating, and also found turntable motor making grinding noises. Advised on cost of repair to replace HV system parts and turntable. Customer declined due to cost of repair. Call completed."

Arrived onsite for dryer making a grinding noise. On inspection found the blower wheel had lint buildup on on side of the wheel. The wheel was off balance and hitting the side of the wheel house. Clean the wheel up and tested the unit no more grinding noise. The unit is operating as designed. CC on file being charged.

"Arrived on site to follow up on refrigerator not cooling in the FC. On arrival was informed the unit had started making ice and cooling returned. I checked the temp and found it drop below 0. Cooling seems to be intermittent in the FC, and may be due to a likely restriction/or undercharge. I evacuated the system and ran a vacuum on the system for 25 minutes. I then attempted to charge and found it taking an abnormal time to pull down. I ran a sweep charge through the system and replaced the dryer. I vacuumed down and charged again. Found the unit still taking a while to pull down and charge. Recharged the unit to proper pressures when charge speed increased. Advised customer to follow up if any cooling issues return as there may be a floating restriction. Repair completed."

Arrived onsite for a wall oven with long preheat times and it doesnt get to temp. The customer stated its the upper oven. I tested the oven and found all the elements working properly. The oven preheated in 15 minutes. I checked the calibration and found the average temp at 356 degrees when set at 350 degrees. The customer chose to leave it a little warmer rather that put a cooler offset in the control and be cooler. I went over preheat times for homemade recipes vs frozen products with the customer. At this time the oven is working as designed. Call complete.

"Arrived on site to inspect dishwasher not washing. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-motor failure. Cleared the code and continued with testing and once the unit filled with water it shut down and began to drain. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I performed the sealed system repair removing and replacing the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 48g of R600 refrigerant and monitored the unit. Unit is beginning to cool. No water leaks observed during service, job completed."

Arrived on site and provided replacement caps for faulty burner caps. Job completed

Arrived onsite and installed the basket. Unit is now operating as designed. All checks good.

"Arrived on site. Per customer ice produced good for 3 then stopped at time of visit temp in ice compartment 7? with an E5 error code ran harvest test passed ran fill test failed due to line freezing due to no ice production. Defrosted fill tube,replaced main control and ui per tech support recommendation. Power cycled unit ran harvest test passed ran fill test passed."

"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, cam, actuator, capacitor, and belt. I then tested and found the unit now operates as designed. No leaks observed during service."

Arrived onsite for a refrigerator with ice build up in the FC. The customer stated that there have been small areas in the FC with ice build up. Sometimes on the back wall or shelves but never around the door. I found the evaporator clear and a small amount of ice on the cover under the vents but the vents were getting blocked by a plastic baggie. I found the door gasket sealing properly. After talking with the customer the ice was slowly disappearing and he stated it was much worse last week when it was very humid. I went over keeping the upper vents clear and explained that when there is higher humidity this can happen if the door is left open for long periods of time. I also explained that the door might not have closed properly and this could also cause the issue. The customer has had no issues with ice production and the funnel and bucket had no frost build up. The FC was at 2 degrees when I arrived. At this time the refrigerator is working as designed. I did set the leveling feet and got the doors even. There were no water leaks present at the time of service. Call complete.

"Arrived on site for no ice. Ran diagnostics E2 error code icemaker lost position,ran multiple test icemaker passed harvest,removed icemaker checked connections and housing,reinstalled icemaker power cycled unit ran multiple harvest test no failure ran fill passed. If customer calls back into office order a new icemaker."

"Arrived on site to test unit for left front burner not sitting straight. Found valve not sitting correctly, secured valve correctly test unit and unit test good job complete."

Arrived onsite for a DW that is leaking for the right side of the unit. Upon arrival and tested of the unit I found that the leak was doing from a separation in the tub at the right side of the unit. I and ordered the inspection/shield as it was not there and the tub to resolve the leak and requested 2hrs to replace the tub. Will leave the office to reschedule the customer when parts are available ; ordrng 1 W11553445 (SHIELD) and 1 W11409866 (TUB-DISHWR)

"Arrived on site to replace previously diagnosed control and UI, replaced and advised customer to monitor, if issues persist customer will call back, job complete"

"Arrived onsite and found unit operating with failed, harness to the freezer evap causing freezer evap fan to not operate verified symtpom but was unable to restore existing harness to function. Ordering evap harness to repair. ; ordrng 1 W10911358 (Jumper wire)"

"Around on site for unit uneven and loud vibration noise,removed unit from enclosure adjusted coils to prevent vibration against cover added sound pads,checked floor level informed customer added shims installed unit back into enclosure adjusted front brackets tested unit,unit working as designed."

"Arrived onsite for a refrigerator that has a chemical smell. Inspected unit and work area. I did confirm the customers complaint and attempted to find any burnt wiring or residue off the heater in the freezer section. Could not find any abnormality with any of the components in the freezer or refrigerator sections. The customer advised that not only do they smell the smell, but that their water and ice are tasting like they have chemicals in it. I want to head and contacted Whirlpool Tech line and spoke to Brandon SR# 7737693859. He advised that because there are no burnt wires or issues with the heater burning anything in the freezer section, that the only smell that could be coming from that unit would be food decay. He advised that there is nothing within the freezer or refrigerator sections that could cause any type of odor due to the types of material used. Advise the only way that they could have smells inside of the unit would be due to some sort of food decay, and that that odors can get into the ice. He advised to make no repairs at this time and to advise the customer to use baking soda or coffee beans to help with the unit of the smell. He has the customer to contact customer service if they want any further assistance. Call complete."

Arrived on site for dryer making a loud rubbing noise. Upon arrival confirmed issue. Traced sound down to blower wheel slightly rubbing against housing due to side panel of dryer damaged and rubbing against housing. Added sound pads and adjust blower wheel housing. Found no no longer present. Instructed customer to speak with home builder and whirlpool about solids panel damage since uni5 is out of cosmetic warranty. Dryer works as designed. Call complete

Arrived on site to inspect refrigerator not dispensing ice. I found the motor coupling frozen not allowing the gears to seat properly. I removed the ice and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site for no cool. Loud noise from fan motor ordering parts,compressor not powering on,installed starter same issue good voltage reading 120vac diagnosed a defective compressor ordering compressor ; ordrng 1 67006338 (Fan motor clip) and 1 W11249950 (Fan motor grommet) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a)"

WRS973CIHZ01Arrived to install previously diagnosed and ordered part. I removed and replaced the door and tested. The issue was resolved and the unit operated as designed. No leaks observed during service.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the ice maker and ice door. I tested the ice maker and found the unit is running properly and filling properly. The unit now operates as designed. No leaks observed during service.

On arrival verified the element support for MW was broken. Replaced support and ran operational test. All checks good. Job complete.

"Arrived on site to inspect cooktop knob stem loose. Upon further inspection, I tested all burner knobs/switches and found the far left knob loose (front left burner switch). I had my customer sign the waiver of damages from lifting glass cooktop and I removed and replaced the front left burner switch and tested. Unit is operating as designed. Job completed."

Arrived onsite for a refrigerator that the door gasket has fallen off. Upon arrival I found that the gasket was torn. I replaced the gasket and tested the unit and found unit operating as designed

WTW4816FW3 Arrived to install previously diagnosed and ordered parts. I found the harness for the pump had been damaged and I was able to repair the issue. I replaced and calibrated the control after verifying the harness no longer shorted and tested. The unit regained full function and no leaks were observed during service.

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the lower levels of the refrigerator and freezer seem to be cooling but the rest of the refrigerator and freezer seems not to be a proper temperature is. Found a defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost thermistor open. I ran a forced defrost on the unit. Found the defrost heater working properly. Removed all the ice buildup in the freezer section and replaced the defrost thermistor and control. Tested the unit and the unit began to cool and operate as designed. Call complete.

"Arrived on site for dryer making noise, removed top panel. Removed drum. Found wheel bearing causing noise. Replaced support wheels. Reassembled and verified operation, call complete."

On arrival found icemaker is working but shelf stud has come out of the wall. Found liner is torn not allowing stud to remain in the liner. Called TL spoke to Bruce 7737695182 and it is being submitted for PEX review. Customer will receive contact in 3 business days approx. pictures are submitted showing liner tear.

Arrived on site for refrigerator door swinging open. Upon arrival inspected unit. Found the unit was not leveled. Leveled unit and tested. Doors are opening and closing as designed. Notified customer that the refrigerator door is way down by food product and windfall can have more of a swing. Unit is operating properly. Job complete

"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found motor getting 120v but not running. Found model# given was incorrect and rescheduled customer for 11/8/23 to complete repairs with new motor, ordering W11613479 sump; ordrng 1 W11613479 (Sump)"

Arrived onsite for off balance loads and freezing console. Found unit with error codes f0e3 f0e5. Advised customer on loading and design. Cleared codes and calibrated. Found unit operating with failed. All checks good.

Arrived onsite for a MW oven combo that has a broken or missing part. Upon arrival I found that the element support in the MW had broken off. I am ordering the support and rescheduling for 08/11/23; ordrng 1 W10909479 (SUPPORT)

Arrived on site to inspect top load washer. I found error code F0E2 and F0E5. I cleared the codes and ran a test cycle. The unit is operating as designed. I leveled the unit properly and instructed the customer on loading and detergent use. No leaks observed during service.

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all of the FC lights not working and the top left RC light not on. Per service pointer W11606409, I removed and replaced all twelve (12) modules and tested and found the same lights; all FC lights and the top left RC light, not working. I found the LED module is not sending voltage and the customer advised that before the lights stopped working, the unit shut down for approximately 15 minutes, then came back on and thats when they noticed the lights not working. I am ordering the LED board and scheduled return service for 11/08/23. No water leaks observed during service. ; ordrng 1 W10830288 (LED board)"

"Arrived onsite to replace faulty compressor. Replaced compressor, dye dryer, and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Customer will monitor over 24/48 hrs. Job complete"

"Arrived on site to test unit for oven not turning off, customer stated that she turned off the oven but 12 hours later it was still hot to touch, turned on breaker and the bake element engaged right away, relay will not disengage, could not call safety to report but unit is still under warranty and needs a control to fix issue, replaced control and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for errors, tested unit found wash motor not engaging and throwing a F7E2 error, disconnected motor and spun the impeller a few times, tested, unit is now running as designed, started unit multiple times with no issues, no leaks detected job complete"

Arrived on site realized didnt have all parts needed. Attempted looking up correct part with SR couldnt decipher which cover was correct so ordered both. Office to reschedule. ; ordrng 1 W10606813 (Cover) and 1 W10606814 (Cover)

"Arrived on site to inspect unit for drum not rotating during cycle. Upon closer inspection found broken belt, replaced broken belt. Tested unit unit is running as intended."

"Arrived on site to replace terminal block that was found damaged on last visit. Replaced terminal block, hooked wires up to new terminal. Tested unit, unit is running as intended. Job complete."

Arrived on site to test unit for microwave not heating. Started microwave and can hear unit clicking on and off. Ordering new switch harness. Will replace control board and harness rescheduling for Wednesday ; ordrng 1 W11578578 (Switch harness)

Arrived on site for washer needing previously diagnosed gearcase and screw. Upon arrival reconfirmed failure and removed washplate and screw but couldnt remove rotor screw. Broke screw free and replaced rotor and agitator screws and gearcase. Found washer working as designed with no leaks. Call complete ; ordrng 1 W10752189 (Rotor screw (from truck stock))

"Arrived on site to replace previously diagnosed harness and float switch, tested unit found F7E2 error present, inspected all connections and found motor disconnected, connected and tested, unit is now running as designed, job complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was locked rotor. I replaced the compressor and drier. I added an access valve to the new compressor using a lock ring. I vacuumed the system and charged it with 55 grams of R600A. I tested the refrigerator and had good pressures. Call complete.; ordrng 1 W11506621 (Lokring coupler (PR replinishment))

"WRS315SDHT01 Arrived to install previously diagnosed and ordered parts. After recovery of remaining refrigerant, I discovered the pre-cooler had failed and was the source of the leak. Office to order part and set return service for 2 hours and sealed system tech. No leaks observed during service.; ordrng 1 W11644054 (Precooler)"

"Add-on site for a washing machine that will not drain. Inspected unit and work area. Found the unit had a full load of rugs and towels inside of the unit. The customer advised that it will not drain at all even though the pump runs. Did confirm the customers complaint and remove the water from the washer. Checked underneath Due to the rugs and found several bra pads, stuck in the tub above the hose that leads to the drain pump. Removed the obstructions and tested the unit. The unit is working and operating as designed with no leaks detected during operation. Call complete."

"Arrived onsite for previously diagnosed parts. Installed the vent for the oven, the unit is operating as designed."

"Arrived on site to diagnose refrigerator not properly cooling and seeing ice buildup again. I checked the unit and found no ice buildup, and it's also been producing ice, a mostly full bucket. Could not duplicate issue. Maintenance said unit doesn't seem to want to get below 20 in freezer. I power cycled rhe unit and got it to go to about 10 before it went in defrost. Advised that if issue returns we need to change out both thermistors and control again, after that issue would have to be in the cabinet wiring, since unit is clearly able to cool and compressor is not locking up. Call complete."

Arrived on site to install previously diagnosed park. Inspected unit and work area. I replaced the relay board and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator that is condensating on the center Molean. Inspected unit and work area. If customer advised that the unit is condensating on the horizontal million and a little bit on the vertical Molean in the refrigerator section. Checked both Malayans and found him cold. Went through the service diagnostics and changed the status on both from sensor operation to non-sensor operation indicating the heater would be on 100% of the time. Did not find any condensation on either Molean at this point. Let the unit run for 20 minutes and found both millions starting the heat and operate as designed. Check voltage to both millions and found proper voltage. Check resistance through the millions and found proper resistance. By the customer that the unit should be working in operating as designed this point. Call complete.

Arrived onsite for a MW oven combo that has damaged in the up right corner of the console. Upon arrival I found this to be true I replaced the console and tested the unit and found unit operating as designed I noticed that the cabinet has a gap on the right side that will need to be fixed by the builder or installers

"Arrived onsite for a DW that will not responds to tough on the normal, tough, and pro wash buttons, upon inspection I found this to be true. I removed the door panel and checked the connector and found that is was good. After putting the unit back together Partial functionality return to the console. I am ordering the console and some screws as some of the Screws in the door or to long. office to reschedule; ordrng 1 W11659646 (CONSOLE) and 2 W10381476 (SCREW)s"

"On arrival verified complaint of tripped breaker. Pulled unit out and checked for any visual burns or shorts. None found on boards, harness, or metal cabinet. Checked the elements for short to ground as well as thermostats. No shorts found. When power returned it did not trigger breaker to flip. Started bake cycle and watched unit for possible shorts. During bake saw one relay on main board arc. Will need to replace main board for single oven. W11448962 ACU. Rescheduled for 11/08 and left breaker off till return. Reinstalled unit. ; ordrng 1 W11448962 (Main control)"

"Arrived on site to replace previously diagnosed door and control panel, replaced and tested, unit is now running as designed job complete"

"Arrived onsite for IM not working. On inspection I found the ice bin gasket off the door. The ice bin was frozen over and hard to pull out. Once I got it out it was full of frozen water solid. Defrosted the ice bin . I then pulled the IM out and found the water funnel to the tray frozen over, on further inspection found the IM bi metal free and about 2 in from the tray. Reinstalled the bi-metal and the IM backing into the unit. I called for water and the tray filled. Told customer to give the IM 48 to make ice and give us a call if the issue recurs. No water leaks detected during service."

Arrived on site to inspect gas cooktop. The customer is on natural gas. The customer wants the flame height higher. I tested all burners and found them operating at the correct height. I explained to the customer I am unable to increase the flame height. The burners are adjusted properly and the correct orifices are installed. The unit is operating as designed at this time. No gas leaks detected during service.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, coupler and access valve and charge the unit up with nitrogen. Found no leaks during operation. I vacuumed down the unit to -30 psi and pressure held for 20 minutes. Tested the unit and the unit began to work and operate as designed. Call complete."

"MHW6630HC2 Arrived to install previously diagnosed and ordered parts. I found that the prior issue had corrected itself and suspect some type of over-current protection occurred,causing the motor to fail to operate prior. I tested through several manual and automatic test modes and the unit operated flawlessly. No leaks observed during service."

On return verified complaint of leak again. Replaced the lower reservoir for leaking detergent. Operation All test is good. Job complete no leaks detected during service.

On arrival verified customer complaint of heat escaping. Replaced door gasket and job complete. Operational test good.

"On arrival verified complaint of not washing. Ran diag found no error codes. Ran component activation and found wash motor not activating, verified 120VAC at wash motor. Replaced wash motor and unit test good. Operational test good. Job complete no leaks observed during service."

On arrival verified complaint of shaking. Found soft floor. Unit shakes slightly but suspensions are good. No noise from gearcase. No abnormal noise during spin or agitate. No error codes. Tested with 1000g test weights. Unit is working as designed. Job complete.