We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Marble Falls, TX 78654
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a washer that is making unusual noise. Found cam assembly not moving properly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 09/27/2021
Arrived on site to replace control board. Replaced board test unit and light turning on and off and sound is back job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Georgetown, TX 78628
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose an ice machine that is not producing. Found refrigerant leak in sealed systems.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Belton, TX 76513
Tali W
Job Details: 09/27/2021
"On site for washer not starting after a soak cycle was done. Customer stated unit wouldnt perform rinse cycle and that clothes would still be soapy. No error codes found. Ran diag cycle, completed with no issues. Ran normal cycle. Found during rinse cycle, control wasnt sending power to valve. Replaced control. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Copperas Cove, TX 76522
Al
Job Details: 09/27/2021
Arrived on site and inspected dishwasher not washing properly. Ran diagnostics and found 7/1 No Heat . After diagnostics mode completed there was no heat. Unit will require a heating element to complete the repair. Returning with selected previously ordered parts (control and owi ). Office to schedule return services. Needs more work ; ordrng 1 W10518394 (HEATER)
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HB2
Near Jarrell, TX 76537
Tyler
Job Details: 09/27/2021
Arrived on site for range with broken glass top. Upon arrival I confirmed complaint. Upon further inspection (and after discussing with customer the cause of what happened) I found unit had been cooling off after 20 minutes of unit in standby mode customer heard a loud crack. Found no burners damaged and after replacing cooktop glass found unit functioning a designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Killeen, TX 76543
Tyler
Job Details: 09/27/2021
Arrived on site for dryer not turning on or heating. Upon arrival found stable 240 connection. After further testing I failed a failed connection at harness to motor. Found a wire had come loose from molex mold. I was able to reset and insure wire was reinstalled correctly. Found after repairs that drye is running exactly as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Al
Job Details: 09/27/2021
"Arrived on site and inspected washer issues. Ran diagnostics and found the hub, cam and actuator were contributing to the malfunction. Removed and replaced defective parts and removed diagnostics after the repair and unit tested as designed without any errors. Customer satisfied.Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HV01
Near Belton, TX 76513
Tali W
Job Details: 09/27/2021
"On site for oven time changing even after being set. In diagnostics, found F6E0 UI lost communication. Per Svc pointer W11437808, connected unit to WiFi, set up WPL app on customers phone. The update started while on site. Advised customer to not use unit during download. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Moody, TX 76557
Jonathan M
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced front motor mount and tested the unit. The unit began to run as designed with no abnormal sounds. I did inform the customer that their plug going into the wall had some singe marks on the L2 side that could potentially cause a no heat issue if not corrected. The customer stated that she will keep an ion it and if it does lose power or heat, she will replace her plug. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2021
Arrived on site for a truck that is broken. Inspected unit and work area. The customer advised that her upper rack has a hard time clearing the upper spray arm and either catches on the spray arm or won?t allow the track to slide all the way back. Confirmed the customers complaint and found the top of the cabinet bent downward causing the issue. Used a sledgehammer and a towel to gently push up on the cabinet and pop it back into place. Was able to re-position the cabinet and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tali W
Job Details: 09/27/2021
"On site to install previously diagnosed parts. In diagnostics found F7E5 motor shifter fault. Found actuator motor ohming out of spec, cam teeth worn due to cam being not seated properly. Replaced cam, actuator, and belt. Calibrated. Ran diag cycle. Unit now functioning as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Killeen, TX 76542
Tyler
Job Details: 09/27/2021
"Arrived on site for otr microwave not turning off vent hood bulb and recognizing door was shut. Upon arrival found no errors in diagnostics, found ACU not turning off power supp,y to bulb when activated. Couldnt replicate door issue while on site. I replaced ACU and found entire functionality restored to otr microwave. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Oglesby, TX 76561
Jonathan M
Job Details: 09/27/2021
"Arrived on site for a refrigerator that is leaking water out of the back left-hand corner. Inspected unit and work area. Found one of the return lines coming to the compressor frosting up and leaking water down out of the backside on the left where the refrigerant lines go into the cabinet. I checked the evaporator for any signs of defrost issues. Did not find any evidence of a defrost issue. I called Whirlpool Techline and spoke to Leon SR# 7731844875. He advised that since there was no evidence of defrost issues, the most likely scenario was with an overcharge of the unit. He advised me to replace the dye dryer and coupler and recharge the unit to see if that fixed the issue. Replaced dryer and access valve and charged the unit. Found the unit pressure is stabilizing at 135 psi on the high side and zero psi on the low side. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS3
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/27/2021
Arrived on site for a microwave that?s not heating and is turning on the fan when the doors opened. Inspected unit and work area. Confirmed the customers complaint and attempted to check the door switches. Found all switch is making and breaking properly. Found the upper door switches swivel had been knocked all the way back to where the door strike couldn?t engage into the door switch assembly. Repositioned the strike lever and tested the unit three times using a cup of water. The unit heated as designed and did not turn on any fans when the door was opened. The unit appears to be working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waco, TX 76712
Jonathan M
Job Details: 09/27/2021
"Arrived on site for a washing machine that is still not finishing cycles. Inspected unit and work area. The customer advised the unit will just continue to run a cycle for hours if he lets it in that the only way to get the unit to stop is to unplug it. He advised that after he plug the unit back in, the unit begins to fill again. Ran through diagnostics and found an F2 E1 (UI stuck key) error code. I called Whirlpool Techline and spoke to Andrew SR# 7731842508. He advised of a known issue with the unit being stuck in continuous test mode. He had me run through a diagnostics check on that and found that the unit had been stuck in that continuous test mode. After running through the diagnostics test, he advised that it would have taken care of the issue. He did advise that if any other issues persisted, we would need to replace the main control.
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS1
Near Austin, TX 78734
James
Job Details: 09/27/2021
Performed streem diagnosis. Found microwave is making a loud humming sound when turned on to heat but is not heating. Unit has a failed high voltage system
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB
Near Austin, TX 78728
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose microwave with no heat and burning smell, upon arrival I gained access to the inner cabinet of the microwave and found that the cap and diode where visibly failing, I replaced the cap, diode and mag and verified functionality of the unit, the unit is now functioning properly as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for dishwasher leaking. Upon inspection I found F6E2 F9E4 F2E1 stored in the system. I let diagnostics run through and found the unit would immediately start leaking when the inlet valve was engaged. I found the valve had broken off from the frame and was hanging down. This caused the inlet fill line to fold over the frame and cut the line. The water leaked down over the inlet valve most likely causing the F6E2 error. I will need to return with the fill line to complete tests as I had to stop due to the leakage. Returning tech replace the inlet valve and fill line before continuing tests. Customer also has concerns with the racks rolling out when the door is opened. I devised that this function might be normal but we will attempt to correct the issue on return trip. . ; ordrng 1 W10878507 (Fill line)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a dishwasher with a console separating and loud squeak when door is used. Found console face coming off and hinge pad causing squeak. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78733
Kevin
Job Details: 09/27/2021
"Arrived on site and replaced pivot tines diagnosed on previous visit, job complete"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Killeen, TX 76542
Al
Job Details: 09/27/2021
Arrived on site and inspected dryer not heating. Confirmed the complaint and tested the cutoff and element and found the element was defective causing the malfunction. Removed and replaced it and unit tested as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Austin, TX 78754
Wesley
Job Details: 09/27/2021
Arrived onsite and repaired icemaker that had failed mold heater.Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site. Tested water dispenser no water can hear unit reseting,found ice dispenser motor attempting to open and not fully closing,ran diagnostics on optics failed diagnosed unit will need a new main control,optics,motor and ice door. ; ordrng 1 WP2252265 (Bin button) and 1 WPW10546285 (Motor) and 1 WP2180353 (Door chute) and 1 W10757851 (Optics) and 1 W10789107 (Main control) and 1 Lmonly (Lm only) and 1 WPW10151236 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
Arrived on site for THE SOAP DISPENSER BROKE--THE UNIT WILL RUN THO BUT DOESNT CLEAN DISHES--DISHES ARE DRYING BETTER BUT THEY ARE BEING LEFT WITH WATER MARKS AND FOOD RESIDUE BEHIND. Placed in diagnostics and no error codes came on. Found dispenser detergent door wouldnt stay closed. Removed fed dispenser and installed new dispenser. Ran through diagnostics and completed all cycles as designed. Heating element sizzled water at end of diagnostics. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for dishwasher making a clicking noises. Customer stated noise starting to occur after she had new counter top installed. Inspected unit and work area. Found insulation blanket missing. Found door not able to open. Lowered leveling feet and found unit not mounted down. Found back legs need to be adjusted due to unit leaning forward. Found customer will need to get dishwasher mounting brackets for countertop. Performed diagnostics mode, no err. Monitored test cycle and found actuator not finding home position. Found failed sump assembly. Found mounting bracket for toe plate failed. Spoke with customer on mounting unit. .; ordrng 1 MOUNTINGBRACKET (FOR TOE PLATE ) and 1 W11124383 (shield)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/27/2021
"Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through diagnostics and completed all cycles. Heating element sizzled water at the end. Found rinse aid full and set to max. Found stopper on right side top rack missing and both friction sleeves missing from left and right hinges. Explained to customer that plastics will never completely dry because they are so porous and will need to be hand dried. Otherwise, dishwasher is working as designed. Ordering one stopper WPW10082861 and two friction sleeves WP8268961 to return and complete the repair. ; ordrng 1 WPW10082861 (Stopper) and 2 WP8268961 (Friction sleeve)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01B
Near Jarrell, TX 76537
Tyler
Job Details: 09/27/2021
Arrived on site for cooktop not allowing front right burner to function correctly. Upon arrival confirmed complaint and found front right burner coil broken near terminal plus infinite switch wasnt allowing voltage to be sent when small dual burner was used. Replaced both parts reassembled and tested unit and found cooktop fully functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78738
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of lower spray arm broken, I replaced broken spray arm, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found dye on fc evaporator and it will need to be replaced to complete repairs. ; ordrng 1 WPW10608485 (Fc evap) and 1 WPW10143759 (Drier) and 1 2hourjob (2 hour job)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for cooktop sparking when using center burner and left rear burner. Inspected unit and work area. Verified failure and tested burner operation. Found center burner flame to high and rear flame to low. Adjusted burner valves. Assembled center burner and tested operation. Assembled unit and tested all burners. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78728
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose refrigerator making loud noise during operation, upon arrival I found that the unit was not level causing the condenser coils to rattle during operation, I gained access beneath the toe plate and leveled the unit to where it wasnt on the roller wheels, the unit is now not making any unusual noises other than standard operation and the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found unit was having a magnetron f6e1 error and not heating the food. customer also concerned about panel glitching. Ordering panel and returning with heating parts and control to repair. Advised customer on repair needed. ; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Cedar Park, TX 78613
Kayman
Job Details: 09/27/2021
Arrived onsite to install previously diagnosed parts. I found the console I was sent with was packaged incorrectly and is not the correct part. I was still able to replace the UI board and main control but asked the customer to monitor the integrity of the old console jic. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 09/27/2021
Arrived on site to replace compressor and filter drier from previous diagnosis. No refrigerant found in system when discharging. Removed solder joints from compressor and drier.
We serviced a
WHIRLPOOL RANGE
Model JJW9330DDW
Near New Braunfels, TX 78132
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of oven buttons not responding. Found failed control panel. Product not available in the unit color. Advised customer that the white panel is no longer available. Customer accepted the black control panel. Installed new panel, tested unit, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Park, TX 78613
Kayman
Job Details: 09/27/2021
Arrived onsite to install previously diagnosed parts. I installed the main control. I found no voltage getting to the convection assembly while in idle. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and placed a new connector on the harness that shorted. Tested the unit and it is operating as designed.Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78717
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dispenser not opening properly during cycle, upon arrival I gained access and found that when entering a cycle it is as described. I removed the dispenser and replaced it and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KEMS309BSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for oven combo not heating. Inspected unit and work area. Verified failure, found both elements not working. Gained access to control and and tested fuses and found opened/failed TOD. ; ordrng 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lago Vista, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator not making ice. Upon arrival the customer stated that she had turned the ice maker off for a little while to try and reset it. Then, once she turned it on the unit began working again. Upon further inspection I found the ice bin completely full. I checked temps and found the FC at 1?F. I then jumped the ice maker and found it harvesting as designed. I found the unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78723
Matthew
Job Details: 09/27/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice container jammed. Found spindle out of place and not turning correctly. Also found seal offset. Corrected seal and replaced ice container. Tested unit and unit is functioning properly. Also watched harvest cycle and completed properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78748
Jacob
Job Details: 09/27/2021
Arrived onsite for for the bottom dish rack have some damage. Looked at the dish rack and found that one of the holders had broken off. Replaced dish rack. No issues at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2021
Arrived onsite for freezer not freezing. Upon arrival found temperature at 0 degrees and unit freezing items in compartment. Customer stated he left unplugged for a while then plugged it back in and it froze water bottles over night. Checked components in diagnostics and no issues with thermistors or defrost heater. Replaced control for intermittent issues. Sealed system is operational.Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78745
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected range and found Noise apartment resident is hearing is metal of oven expanding and contracting as it heats and cools. This is normal for the ovens operation and cannot be changed or corrected, job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78717
Tommy
Job Details: 09/27/2021
Arrived onsite for refrigerator slow ice making. Upon arrival found unit is operating as designed. Spoke with customer on unit design cooling and ice production. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a washer that is not turning on.Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78732
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of noise and unit not turning, I replaced the roller, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7500VW1
Near Austin, TX 78757
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dryer not heating during cycle, upon accessing the unit I found the same, the unit will go into a cycle and has power but no heat. I verified proper power and polarity to the unit, I gained access to the back of the unit and found that the harness to the heating element needed to be reseated, I did so and tested the unit, the unit is now heating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of ice bin not staying out and closing on its own, also complaint of crisper drawers not closing properly, ordering crisper rails and supports, and unit need to be leveled. ; ordrng 2 W10569887 (Rail)s and 2 W10569886 (Rail)s and 1 W10569890 (Rail) and 1 W10615641 (Rail) and 1 W10569842 (Support crisper) and 1 W10569839 (Support crisper) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78704
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for unit not washing. Test unit and found drain hose disconnected at sump making unit leak. Secured drain hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXL2
Near Austin, TX 78734
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of unit leaking and giving error code, found error codes F6E1 and F5E2, when trying to run diagnostic cycle, unit would not start cycle due to door lock error. Ordering door lock to be replaced first, then need to see where the leak is coming from. ; ordrng 1 WP8183270 (Door lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB01
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced ice maker harness and baffle. And proceeded to test found unit now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Wesley
Job Details: 09/27/2021
Arrived onsite and found poorly seated water reservoir to valve connection causing drip. Secured and eliminated drip. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 09/27/2021
Arrived onsite for dishwasher not receiving water. Upon inspection found float not actuating. Found standpipe assembly not secured properly. Secured and tested. Unit is functioning properly. While testing also found water supply to unit is not functioning properly. Will need plumber to correct the issue. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call for complaint of leaks. Found the tub upper left corner not sealed. Will need to replace tub. Allow 2 hours ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for dryer taking long times to dry clothes. Inspected and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-E2 moisture sensor and F2-E1 stuck key. Performed test mode and tested sensor. Found sensor test passed. Performed air flow test with vent on and off. Found yellow light (minor restriction) with vent connected and green light with vent disconnected. Informed customer on venting issue and for sensor drying to operate properly needs to be 60% full. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
Scott
Job Details: 09/27/2021
"Arrived on site ,replaced right fresh door due to scratches. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78681
Tommy
Job Details: 09/27/2021
Arrived onsite for ice maker not operating. Upon arrival tested and found motor was dead Found ice maker was damaged ordering new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
"Arrived on site to apply previously diagnosed patch. Customer brought to my attention that the fridge door was squeaking when opened. Found the cams were making contact with each other creating the squeaking noise. Explained to customer that this was normal and with normal usage the squeaking may go away. Door closes properly and gasket seals as designed. Cleaned liner area where tear is located and applied epoxy. Used heat gun to assist epoxy to adhere properly. Epoxy became thick. Reinstalled shelf. Fortunately, the tear in the liner does not make contact with the drawer and shelf so the epoxy will get appropriate time to completely thicken and dry as designed without anything making contact with it. Took picture of repaired area showing gaps are sealed. Job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose cooktop with burner making noise during operation, upon arrival the customer demonstrated the issue, I gained access to the unit and found that the noise is being produced from operation of the orifice holder and the orifice holder will need to be replaced, all other burners operating properly as designed, office to reschedule when the part arrives.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78724
Scott
Job Details: 09/27/2021
"Arrived on site , replaced both rails and brackets . All checked normal closer . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite for filter questions and noise concerns. provided customer instruct on filters and refrigerator noise. Unit is now operating as designed. All checks good. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for refrigerator intermittently cooling. Customer stated that unit will stop running, he will turn temperature control off and on and it will start running. Inspected unit and work area. Found no water line to unit. Gained access to temperature control and found black residue from control. Tested control and found failed.Removed failed control and installed new. Powered unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KODT100ESS04
Near Austin, TX 78735
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for upper oven door lock and no display. Test unit and found front display fuse opened. Replaced fuse test unit and found unit not heating. Will need to order upper and lower tod and control board office to reschedule ; ordrng 2 WP4449751 (Tod)s and 1 W10801665 (Control board)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78724
Scott
Job Details: 09/27/2021
"Arrived on site for dryer not tumbling leaving close wet or damp at end of cycle . Found blower wheel had come of motor . Blower wheel stripped and also motor treads stripped . Replaced wheel and motor . Dryer is performing as designed . No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for cooktop when cooking on low flame had came out from underneath. Inspected unit and work area. Found signs of flame underneath unit. Disassembled unit, found loose connection to burner and was able to turn by hand. Tightened burner and checked all other connection. Called Whirlpool tech support and spoke with Ed. Went over issue found and correction made.
We serviced a
WHIRLPOOL DRYER
Model LHI6901W0
Near Rollingwood, TX 78746
Kevin
Job Details: 09/27/2021
on site and inspected dryer and found airflow is showing restricted on airflow meter. Removed vent hose from the rear of the dryer and airflow meter is now showing good. Recommended to homeowner that vent to the exterior of the home be cleaned/cleared before dryer is used again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78752
Scott
Job Details: 09/27/2021
"Arrived on site ,replaced dampener control . Ran diagnostics all checking normal. No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Round Rock, TX 78681
Kayman
Job Details: 09/27/2021
Arrived onsite to install previously diagnosed parts. I installed the ignitor and tested the unit. The ignitor is drawing 3.4 amps and ignited the burner as designed.No gas leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect freezer drawer issues. Upon further inspection, the customer advised that when opening the freezer door, it makes a grinding noise. I tested the doo rand found the left slider wasnt mounted correctly on the bracket. I removed and replaced the slider assembly and retested and unit is operating as designed. Customer questioned about the top drawer being wobbly or loose. I advised that it is normal for the drawer to move side to side the way it does. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS11
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2021
Arrived onsite for refrigerator freezing items in RC when set to recommended settings. Unit must be set to 46 degrees not to freeze food. Upon arrival put unit in diagnostics and found control readings at 20 for refrigerator and -11 degrees in FC. Temperature probe recorded 15 degrees in freezer and 50 in fridge. Unit had just come out of defrost period. Accessed main control in rear of unit and found thermistors reading in range of temperature probe reading. There seems to be an issue with the controls monitoring the internal temperature. Front LED control and main control have miscommunication.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Austin, TX 78756
Jacob
Job Details: 09/27/2021
Arrived onsite for unit not heating. Tested the unit. Unit did not heat. Upon further inspection. Found that the thermostat was no good. Replaced thermostat. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS0
Near Austin, TX 78746
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected ice machine and found it is off. After turning it back on Observed incoming water flow is weak but its still filled reservoir. Replaced water valve and observed the first sheet of ice until it was on the cutting grid. Ice machine is operating as intended, if any issue continues advise customer to not turn it off until technician arrives, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Justin
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed parts. I installed the new float switch, harness, and nameplate. I then ran a diagnostics cycle and the unit ran through as designed. No leaks observed at the time of service. Call complete."
We serviced a
AMANA COOKTOP
Model AGC6540KFS00
Near Austin, TX 78703
Jacob
Job Details: 09/27/2021
"Arrived onsite for knobs that the customer ordered for replacement were not the correct knobs. Looked at the knobs and noticed that the knobs that were ordered are shown as the correct part number for the unit, however they are not manufactured correctly for this unit as they knobs sit in a different direction when in off position. Called tech line. Let them know of findings and they have me a different part number to order for the unit to correct Tyne knob issues. Spoke with Leon got sr#7731842279. Ordered parts. Office to reschedule. ; ordrng 4 W11190813 (knob)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78723
Scott
Job Details: 09/27/2021
"Arrived on site ,replaced evap fan motor . Fan is now blowing . Getting air flow thru upper vents , good frost pattern on evap. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Manor, TX 78653
Matthew
Job Details: 09/27/2021
Arrived onsite for refrigerator making noise. Upon inspection found noise was coming from compressor ramping and vibrating condenser. Adjusted legs and noise stopped. Customer also complained about the door making a thump sound when RC door is opened. Seems to be door cam issue. Ordering closer. Office to reschedule ; ordrng 1 W11401472 (STOPPER) and 1 WP12028505AP (ref dr closer cam) and 1 WP12566606ED (hinge-door) and 1 WP542638 (grease)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78723
Matthew
Job Details: 09/27/2021
Arrived onsite to replace previously diagnosed parts. Replaced faulty heater. Replaced heater and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE01
Near Jonestown, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator with the LEDs flashing on the control. Upon arrival the customer provided a video of the UI wigging out and flashing lights. The customer stated it is a very intermittent issue. While servicing, I saw the light LED flashing when it was not supposed to. This indicates a bad UI. Ordering the UI and the office will have to reschedule. ; ordrng 1 W10836024 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Austin, TX 78734
Luis
Job Details: 09/27/2021
Arrived on site for icemaker issues. Diagnosed a defective icemaker ordering a new icemaker assembly ; ordrng 1 W11284458 (Icemaker)
We serviced a
WHIRLPOOL COOKTOP
Model KGCU467VSS01
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call for complaint of sparks even after lightning. Found the module failed.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS0
Near Austin, TX 78756
Scott
Job Details: 09/27/2021
Arrived on site for cracking cooktop. Found tiny cracks on right front burner . Looks to be thermal damage . Replaced cooktop . No other issues found . Job complete .
We serviced a
MAYTAG WASHER
Model WFW75HEFW0
Near Austin, TX 78703
Jacob
Job Details: 09/27/2021
"Arrived onsite for unit spinning out the clothes. Put unit in drain and spin. Unit got up to the fastest speed and did good. But unit still had a little bit of shake and previously noted. Came to the conclusion that the tub assembly would need to be replaced and a 2 man will be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected refrigerator and found freezer temperature is showing 4 temp set at -2 degrees. Took 1 picture. Fresh food temperature is 41 set at 37 degrees. Took pictures, ice production is good, Software version is 7.0.0. There is frozen water droplets on the ceiling of the freezer and on the top drawer of the freezer. Spoke with techline they recommended ensuring door gaskets are sealing properly, and clearing ice droplets from inside of freezer. Replaced side door panel user interface. If situation continues will need to bring back main control board and door UI. set refrigerator on time to defrost using test 126. 7731839895. If issue continues pre-order W11450890"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for refrigerator not dispensing water. Upon arrival I found the unit is dispensing water and ice as designed. The resident was not home to find out anymore information on the situation. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Round Rock, TX 78681
Tommy
Job Details: 09/27/2021
Arrived onsite for dishwasher rack issues. Found unit adjuster broken ordering adjuster kit.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78746
Jacob
Job Details: 09/27/2021
Arrived onsite for customer wanting the bellow replaced. . Changed out the bellow. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Lakeway, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site for cooling complaint. No cool in fresh food section,found main control shutting itself on and off,replaced defective main control,powered unit on good air flow entering fresh food section."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS1
Near Austin, TX 78717
Taylor M
Job Details: 09/27/2021
"Arrived on site to replace two filters due to the filters not staying in place properly. I gained access and removed the faulty filters and replaced them, the unit is now operating properly as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2021
Arrived on call for complaint of not working. Found the console buttons not working. Will need console to complete ; ordrng 1 W11135391 (Console)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2021
"Arrived onsite for freezer not freezing. Upon arrival found evaporator cover full of ice. Removed buildup and accessed evaporator compartment. Found heating element sagging and out of holding clip. Adjusted heater in proper position. Ran diagnostics and forced defrost. Heater did energize and is functioning properly. Found evaporator thermistor out of range so replaced. Cabinet thermistor recorded good reading. Evaporator fan is functioning. If symptoms persist, recommend replacing control. Other components are testing fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Austin, TX 78745
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Removed unit and found new mag damaged will need to order new magnetron office to reschedule ; ordrng 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Round Rock, TX 78681
Kayman
Job Details: 09/27/2021
Arrived onsite for cooktop making abnormal noises. Upon inspection I found the center burner would intermittently make a high pitched whirling noise consistent with improper air mixture or flow. I found the burner to be wobbly and appears to be warped. I replaced the burner and cap and could not recreate any abnormal noises. I could feel a draft in the area of the cooktop and advised that the draft could contribute to the noise but as of now the unit is working as designed. No gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78723
Matthew
Job Details: 09/27/2021
"Arrived onsite for washer not cleaning clothes properly and leaving clothes wet at the end of the cycle. Upon arrival put unit in diagnostics and found stored error code for faulty actuator. Inspected underneath unit and confirmed faulty part. Per Whirlpool, the actuator must be replaced. Replaced actuator and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Killeen, TX 76542
Al
Job Details: 09/27/2021
"Arrived on site and inspected washer with scraping noise just before spin cycle. Confirmed the complaint and found the cam was worn down causing the issues. R&R the cam, tested the unit and unit tested as designed without any issues. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lago Vista, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator that is not cooling. Upon arrival the customer stated the FC started losing cool and then the RC followed. I checked temps and found the FC at 42?F and the RC at 53?F. I put the unit into diagnostics mode and found the evap fan, condenser fan, compressor, heater, and damper all operating as designed. I then gained access to the evap and found the frost pattern coming to a complete stop about a foot and a half down the evap coil. This indicates a restriction in the evap and the unit needing a SS repair. Ordering SS parts. Office to reschedule with a two hour job and SS tech. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW2
Near Killeen, TX 76542
Al
Job Details: 09/27/2021
Arrived on site and inspected leaking washer. Found the drain pipe in the wall was causing the leaking issues. Advised tenants grandmother to have the tenant call the leasing company to have the standpipe cleaned. Unit works properly