Service History 296

Near Austin, TX 78704
Jacob
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace fill tube. Upon attempting to replace fill tube. Fill tube will not go any further. Ordered parts. Office to reschedule ; ordrng 1 W10849517 (dor-fip) and 1 W11099340 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed, but had too much suds in the drum. I pulled the unit out onto my oven dolly and checked the air trap, hose and sensor and all were clean. I checked the load & go settings and they were incorrect. I reset the settings and retested. When the unit was draining, I could hear the pump making a loud rattling noise. I removed the filter and found old coins and lint in the filter. Removed the debris and placed the filter back in the pump and retested in a normal load. Unit is operating as designed. I recommended that the customer run the unit in a normal wash with cold water to get the suds out and then do a normal load. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to install previous diagnose part. I installed a new control box. I gained access to the evaporator thermistor and foil taped and zip tied the thermistor into the correct position. Job complete.
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DC3 Arrived onsite and customer obtained part concession while on site. Installed control. Symptom unchanged. Ordering the console to complete repair.
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
REFRIGERATOR GE PFE29PSDASS Arrived onsite for previously diagnosed parts. Upon arrival installed new duct door motor and spring and tested. Unit is now operating as designed. Job Completed.
Near Austin, TX 78741
Kevin
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 "Arrived on site and customer is experiencing squealing during the spin cycle. washer is in a shed Exposed to the elements but is covered from rain. Sound washer is very unlevel, took pictures. Inspected gearcase and Found some residue from the belt rubbing onto cam pulley. Removed cam kit and inspected actuator and found leaves and twigs inside gearcase. Leaves and twigs are blocking optical sensor on actuator. cleared them out and replaced actuator and now when washer spins it squeals for a few seconds and then stops and runs properly.
Near Marble Falls, TX 78654
Jonathan
Job Details: 01/14/2021
DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site for downdraft not staying in up position. Tested operation and found working as designed. Gained access to drive motor and switches. Tested operation while motor gears. Found all working. Tested several more times and work each time. Informed customer to hold button for 2 to 3 second when raising up or down as user care guide states. All tested good.
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found oven door handle is damaged, replaced door handle and it is now correct, job complete"
Near Austin, TX 78758
Scott
Job Details: 01/14/2021
DRYER WHIRLPOOL WED560LHW0 "Arrived on site , add sound kit and padded motor mount . Dryer noise has gone down . No lint build up at time of service. Job complete."
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and found unit making ice. Customer wants valve replaced due to calcium build up in valve assembly. Installed new valve and tested for leaks. Unit tests good. Job complete
Near Austin, TX 78717
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator making a loud noise. I activate both fans and diffuser on unit and heard no noise. I unplugged and plugged the unit back in allowing compressor to turn on and heard loud rattle coming from back of unit. The customer said that was the noise. Upon further inspection I found low side tube was rattling agains compressor and water lines. I put pads around tubing and adjusted water lines with zip tie and found unit is now working as designed. Call complete.
Near Austin, TX 78748
Richard
Job Details: 01/14/2021
COOKTOP GE CHP9530SJ2SS "Arrived onsite for the cooktop LR,LF burners not working. During testing found that the customer replaced the generator board on the left side and burners still dont work. Called GE tech line and we found that there is a communication issue with left and right generator boards induction kit and display board will need to be replaced. Complete"
Near Austin, TX 78748
Richard
Job Details: 01/14/2021
OVEN WHIRLPOOL RBD245PDB Arrived onsite for the oven not turning off. During testing found that the control is causing the issue.
Near Austin, TX 78717
Justin
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to install previously diagnosed parts. Cycled power off and installed control and vent. Turned unit back on and put into diagnostics mode. Ran a test cycle and unit was working as designed. Put 7nit into normal cycle for a few minutes to make sure it started and ran, it worked as designed. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite to replace right hand door to unit having scratches. Looked at door. Saw that door had scratches. Replaced door. No issues at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
FREEZER WHIRLPOOL WRF535SMHB01 "Arrived onsite for refrigerator not cooling. Upon arrival found unit was cooling issues was frost building up in freezer as freezer was not sealing correctly. Found unit freezer door was slightly bowed and unit gasket was damaged. Ordering both office to reschedule due to part availability. ; ordrng 1 W10436252 (Gasket), ordrd 1 12977878BQ (Freezer door)"
Near Austin, TX 78754
Matthew
Job Details: 01/14/2021
RANGE AMANA AGR5330BAB3 Arrived onsite to replace previously diagnosed parts. Replaced burner top and cap. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78703
Jacob
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW95HEXW2 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.
Near Leander, TX 78641
David S
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT710PAYB6 Arrived on site for dishwasher not draining. I inspected the unit and work area. I filled the dishwasher with water and called for drain. I found the unit draining. I inspected the plumbing from the disposal. I found no drain loop in the line. I explained to the customer the drain line needs to run up above the disposal and back down to the disposal drain to prevent any back flow from the disposal. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 01/14/2021
FREEZER GE GNE25JSKCFSS Arrived on site for ice maker leaking and not making ice. I inspected the unit and work area. I found the ice maker funnel full of ice causing the water to spill out and not make it into the ice maker. I cleared the ice and tested the ice maker. I found it working as designed. Job complete. No water leaks detected.
Near Andice, TX 78628
Lou
Job Details: 01/14/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit display with the hour glass and do not unplug symbol showing. I cycled power to the unit and no change. I tested voltage at the control at P1-1 to P1-4 and got 14VDC. Testes voltage at PX1-2 to PX3-1 and got 240V. I contacted techline and spoke to Robert and advised of my complaint and findings and he recommended replacing the console/UI. Provided file #7729746548. I spoke to SR in parts dept and she is ordering the console due to low stock at vender. I will return with the main control. Ordering a CNOTE-LSO PER CUSTOMER REQUEST.
Near Bastrop, TX 78602
Andy
Job Details: 01/14/2021
WASHER WHIRLPOOL CAE2745FQ1 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite for refrigerator not dispensing ice. Upon arrival found unit ice maker operating as designed and motor and dispenser door operating as designed. Found unit ice bin rear damaged not allowing unit to dispense ice consistently. Ordering ice bin office to reschedule due to part availability.; ordrng 1 W11185686 (Ice bin)
Near Cedar Park, TX 78613
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previously diagnosed parts. Gained access to evap fan motor and put new one in. Fan motor is now working. Gained access to thermostat and put new one in. Unit is now working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/14/2021
COOKTOP WHIRLPOOL WCG55US6HS "Arrived on site to inspect cooktop burner not lighting correctly. Upon further inspection, customer advised that the front right burner doesn’t ignite correctly and a large flame shoots out of it. I found the burner cap wasn’t seated correctly on the burner head. Tested all burners and all are operating as designed. I demonstrated to the customer on how to adjust the caps if needed. No gas leaks detected during service, job completed."
Near Austin, TX 78730
David
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5640XW3 "Arrived on site to follow up on washer not spinning out clothes. Replaced belt, splutch and shifter. Retested and unit is spinning on command now. I can hear something rubbing. Tried to remove basket, but it’s rusted to gearcase shaft. If issue comes back due to items stuck under basket we won’t be able to get to them. At this time unit is spinning on all attempts.
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL RT21LMXKQ06 Arrived onsite and found freezer evap drain clogged with ice. Customer had cleared drain at bottom. Thawed ice with a steamer and installed heat rod to prevent freeze in future.
Near Buda, TX 78610
Jacob
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived onsite for unit not spinning the water out. Put unit in diagnostics. Found F0E1 load during clean washer mode. Also customer was washing a bath rug. Called tech line. Suggested to tell customer to not wash any bath rugs as it is not recommended for the unit, only similar articles of clothing. Got sr#7729746945. Also customer wanted the unit re leveled. Re leveled the unit. No issues at this time. Job complete"
Near Austin, TX 78757
Matthew
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for lights not functioning properly. Upon inspection found left door switch faulty. Replaced switch, tested unit and unit is functioning properly. Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for loud icemaker . During harvest IM made all kind of strange noises . Will need IM . No water leaks detected at time of service. Call to set return.; ordrng 1 PARTSRESEARCHFORIM
Near Austin, TX 78735
Richard
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator ice maker not working. During testing found that the door wires on the bottom of door are broken and the freezer door will need to be replaced.
Near Austin, TX 78744
Kevin
Job Details: 01/14/2021
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site and inspected washer and found hot water line is dripping. Hot water line is leaking. Recommend it to homeowner that it be replaced to correct experience, job complete"
Near Austin, TX 78733
Kevin
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE FRS6KR5JSB4 Arrived on site and inspected refrigerator and sound evaporator drain is clogged/frozen over. Used steamer to clear drain and it is now operating properly. Job complete
Near Austin, TX 78732
David
Job Details: 01/14/2021
OVEN WHIRLPOOL GBD307PRS01 Arrived on site to install rebuilt control and switch membrane to resolve stuck key errors. Replaced and retested. Unit powered on and is working as designed. Tested upper and lower ovens and found no problems or errors. Call complete.
Near Austin, TX 78730
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KSSO42QTX04 "Arrived on site for cooling complaint. Removed evaporator coil for weak frost pattern on evaporator,frost only forming on 2 rows of evaporator no traces of oil on evaporator diagnosed unit will need a compressor,heat exchanger and evaporator ; ordrng 1 W10841139 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W10508992 (Exchanger) and 1 WPW10205101 (Evaporator) and 1 W10913906 (Access valve) and 1 W10629033 (Inverter)"
Near Marble Falls, TX 78654
Jonathan
Job Details: 01/14/2021
MICROWAVE GE JVM1540LM5CS Arrived on site for microwave not heating. Performed diagnostics and tested operation. Found high not drawing amperage. Will need to tech to remove unit due to abnormal height of unit. Will need authorization to continue repair.
Near Cedar Creek, TX 78612
Andy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker as well as failed ice container. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10300022 (icemaker) and 1 WPW10558424 (ice-contnr)
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
OVEN KITCHENAID KEBC208KSS0 Arrived on site and replaced both blower fans diagnosed on previous visit. After replacement collected remaining balance and insured oven is working properly again. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 01/14/2021
DRYER GE DVL223EB4WW Arrived on site for dryer not operating. Tested and inspected unit and found unit not getting proper voltage. Found 98 volts from L1 to L2 instructed customer on this and that he will need an electrician to come fix voltage issues. No repairs are needed at this time.
Near Austin, TX 78704
Jacob
Job Details: 01/14/2021
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit leaking extra water into the ice bin and ice maker. Looked at unit. Everything is working. Found that possibly there is more pressure than needed coming through the water line. Turned down pressure. No leaks at this time. Job complete
Near Leander, TX 78641
Wesley
Job Details: 01/14/2021
DRYER KENMORE 110.870896 Arrived onsite for squeaking and weak motor symptom. Ordering motor and blower and dryer repair kit. ; ordrng 1 4392067 (dryer repair kit)
Near San Marcos, TX 78666
Andrew
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to test unit for not cooling. Unit was on when I arrived evaporator had slight frost. Evap fan was operating good. Condenser fan was operating properly. Found compressor extremely hot. Compressor was pulling 1.1amps. Found discharge line really hot. Suction line was warm. Spoke with SW and confirmed SS issue. Needing sealed system tech. Needing lock ring set and torch set as well. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 LOCKRINGSET (LOCK RING SET) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
Near Austin, TX 78746
Luis
Job Details: 01/14/2021
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for too much ice. Diagnosed a defective bin thermistor,customer requesting cleaning,filter,cleaner and thermistor. Cleaned compartment,reservoir,cover,dispenser and tubing replaced filter ran unit through a clean cycle"
Near Austin, TX 78758
David
Job Details: 01/14/2021
WASHER MAYTAG MVWC415EW1 "Arrived on site to install previously diagnosed parts to resolve washer not spinning clothes. Checked unit at drive hub with it set to spin and you can feel the gear slipping. Unit is swapping properly, but due to stripped splines on the gearcase shaft the motor torque is overpowering the grip. Unit needs a new gearcase, motor belt and splutch, since the beLt is glazed and has made the motor pulley less grip.
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for washer not draining and tying clothes out correctly. Upon arrival found unit control and drain had delayed communication and were not operating as designed. Upon speaking with customer about ordering parts. Job Completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Attempted to replace panel and found new panel damaged in box. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11097777 (panl-cntrl)s
Near Georgetown, TX 78628
Lou
Job Details: 01/14/2021
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. Cycled power for approximately 10-20 seconds and placed unit in diagnostics showing error codes F2E0 & F2E1. Cleared the codes and tested the components and all components operated as designed. Tested the unit oven in Bake at 350 degrees and it operated as designed. Tested the microwave at 100% for 30 seconds and it operated as designed. Customer recently had a power failure in the home which could have caused the issues with the unit. No repairs needed at this time. Job completed."
Near Jonestown, TX 78645
Wesley
Job Details: 01/14/2021
OVEN WHIRLPOOL KEBK206SSS00 Arrived onsite and tested unit and found unit operating within tolerances. Advised customer on ways to track temp and expectations. Also calibrated unit to customer preference. Never turned on again after the breaker was reset. Advised. Jerome to have electrician check breaker integrity.
Near , TX 78642
Lou
Job Details: 01/14/2021
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit on and found that the element is not coming on. I disassembled the unit and removed and replaced the element assembly and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
Near San Marcos, TX 78666
Andrew
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived Ed on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Unit is filling properly with water. Needing wash motor to fix issue. Office to reschedule.; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78732
David
Job Details: 01/14/2021
REFRIGERATOR GE ZISB480DXA Arrived on site to install lower damper assembly. Installed part and retested. Noise is no longer present. Verified door opening and closing several times. Failure was in the door gears. Call complete.
Near Georgetown, TX 78626
James
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. Found no heat during operation. Tested fuses and thermostats and found the exhaust thermostat has failed.Installed new thermostat and tested operation. Unit tests good. Job complete
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found f8e0. Cleared errors and tested fan in component activation. All checked good. Tested unit for 30 minutes on a bake at 350. Advised customer unit needed reset. All checks good.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for whirlpool Refrigerator door swings open harder than usual , water dispenser is making a loud noise door swings open harder than usual, water dispenser is making a loud noise all the time. Found valve at the wall had too much pressure and adjusted valve down to eliminate the high PSI in water tube. Found legs needed to be lowered in order to raise the fridge and prevent doors from swinging open. Noise is gone and doors open and close as designed. No leaks detected. Job completed."
Near Austin, TX 78737
Richard
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for the refrigerator freezer reaching up to 65 degrees and cooling down to -11 degrees . Called tech line and we went through diagnostics and ran test 2, 24, 29. Found that test 24 temperature went up to 73 degrees and test 24 went to 11 degrees which are concerning temperatures. Tech line stated to test the freezer thermistor and if it tested good to replace the door UI. Tested freezer thermistor and it ohmed out good . Will need to replace UI . Ordering parts and office to schedule Sr 7729738789; ordrng 1 W11330486 (Ui)"
Near Austin, TX 78731
Luis
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 "Arrived on site for no cool. Found control locked,unable to program control,power cycled unit same issue control locked unit will need a new control ; ordrng 1 W10637328 (Control)"
Near Austin, TX 78724
Matthew
Job Details: 01/14/2021
WASHER MAYTAG MVW6200KW0 "Arrived onsite for unit not completing cycle. Is diagnostics found error code for long fill and off balance load. Cleared codes to test unit. Ran auto test and all passed. Instructed customer on proper loading and cycle selections. Also noticed that the drain hose was far down the stand pipe, made adjustment to allow proper draining. Job complete"
Near Austin, TX 78746
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for unit not entering defrost. Defrosted evaporator replaced harness and main control,replaced defective bracket assembly ran diagnostics all test passed."
Near Austin, TX 78733
Leonardo
Job Details: 01/14/2021
MICROWAVE FRIGIDAIRE FGMO3067UD Arrived on site to test unit for not working correctly and not heating. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78744
Kevin
Job Details: 01/14/2021
WASHER WHIRLPOOL WET4027HW1 Arrived on site and found washer is full of water it will not enter a diagnostic cycle. Inspected incoming power and control board and found it to be correct Found J2 that control board is not connected. After resetting connection drain pump began running and removed all the water inside the tub. Attempted to run a diagnostic cycle and drain pump is continuing to run constantly. Will need to bring back a new control board to replace the pressure switch. ; ordrng 1 W11481725 (Control board) and 1 W11028053 (Pressure hose)
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KURR204ESB01 Arrived on site to replace LED lights for refrigerator. Replaced light assembly and found no change in operation. New part may be defective but failure could also lie in main control. Ordering both parts to be replaced. Office to set return appointment.; ordrng 1 W10807589 (cntrl-elec) and 1 W11441723 (LED STRIP)
Near Georgetown, TX 78626
Tommy
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH54521JZ0 "Arrived onsite for microwave not heating. Upon arrival found unit would not heat. Unit had correct polarity and voltage going to it but was not heating. Ordering Mag, Cap, and Diode as well as two man to pull unit from wall. Office to reschedule.; ordrng 1 W10818686 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
Near Austin, TX 78735
Richard
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived onsite for the refrigerator lights flickering. Replaced refrigerator door switch and both led lights. And all tested good. Complete
Near Austin, TX 78731
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for noise complaint. Ran diagnostics fan powered on no odd noise,condenser fan and damper no odd noise. Adjusted paneling to prevent noise possible noise due to variable speed compressor running at high speed."
Near Georgetown, TX 78626
James
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and tested operation. Found unit complete no cool. Cycled power and found control cutting in and out and beeping. Unit has failed control and will need new control assembly to repair. ; ordrng 1 W10818296 (cntrl-elec)
Near Round Rock, TX 78681
Tyler
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site for washer that customer previously stated they wanted to try and replace the float switch to see if issue would be resolved. Upon installing the new float switch needed I was able to reassemble and test the unit and found that they were no longer any error codes not found in the text sheet or relating to the foot switch but I was receiving an F 10 five error code that the diverter inside of the motor was not functioning properly and was detecting a leak but when I disassembled and checked the diverter area there was no signs of water or leaking of any kind it after testing power to the diverter I found the diverter itself is malfunctioning. Office will need to reschedule with customer once availability of the new motor assembly is known. Ordering w11416362; ordrng 1 W11416362 (MOTOR)
Near San Marcos, TX 78666
Andrew
Job Details: 01/14/2021
WASHER MAYTAG MHW6630HC0 "Arrived on site to test unit for not working properly. Found door latch error codes. Found 2 sharpies, a pen, a lighter and two socks in bellow preventing door from shutting all the way and causing door lock issues and leak. Removed objects, inspected bellow, bellow tested good. Also found water level switch electrical connection not properly inserted. Fixed connection, tested unit, all functions operating as designed. No leaks detected at time of service. Job complete."
Near Salado, TX 76571
Tyler
Job Details: 01/14/2021
DRYER WHIRLPOOL WED75HEFW0 I’m on site for wire not turn it on and running according to the customer. Upon further disassembling and inspection I found that the same thermal fuse that went out the first time that was still covered under warranty had gone out again on the second trip I tried to narrow down and find why the thermal fuse had broken but they were no clogs inside of the dryer or venting duct and unfortunately I could not verify her access the exit for the dryer. Customer did inform me that the dryer vent cleaning they had performed was done but ever since the drive-in cleaning was done they felt like the dryer started acting really weird when it came to heating I did inform the customer that it would be best for them to get a second opinion from a different company that can come out and do the drive-in cleaning to verify why the first vent cleaning did not go the way it should’ve but at this point everything does appear to be clear and out-of-the-way call complete and unit
Near Austin, TX 78759
Scott
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH53521HB0 Arrived on site for door open / close when trying to start unit . Adjusted hinges and cabniet whereinterlocks are connected. Tested unit multiple times. No repeat error .
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
OVEN GE JT912S0K4SS "Arrived on site and inspected oven and found temperature sensor is burned out After replacing temperature sensor preheated oven to 350° it reached 350° Stopped heating and dropped to 300° before turning back on again. Used calibration function to raise overall temperature +25° job complete"
Near Belton, TX 76513
Tyler
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW6620HC2 "Arrived on site for washer giving f9e1 error (indicating long/no drain time) upon arrival I found that there were also 2 other codes F8e1 & f0e2 ( valve inlet failure & over sudings) upon further inspection I found the drain was receiving 120 volts but with no clogs but propeller was seized in place not drain the water out. I was able to repair drain pump with new part but when I was able to get the unit drained and retested for the other codes I found suds code was no longer there but the F8e1 error still was. I traced issue back to cold water inlet portion of the valve not opening up even though unit had received correct power supply. Customer also stated during visit the ui display would not accurately shows correct times for each cycle as it was supposed to (ex: quick wash on this unit should show 15 minutes but instead would show 1hr49mins. Will need to return with a new main control, ui panel, as well as an inlet valve. Office to reach once availabili
Near Buda, TX 78610
Leonardo
Job Details: 01/14/2021
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for kit heating. Test all element and tod. Test board and found and control board. Replaced board test unit and unit test good job complete.
Near Temple, TX 76502
Tyler
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for a refrigerator not dispensing or making ice or water properly. Upon arrival I found that the icemaker was indeed bad and leaking water into the icemakers due to her not shutting all the way whenever power was discontinued to it. I also found that part of the valve that regulates the water immediately coming into the valve is also losing half of its power and only receiving 50+ volts and not the full 120 needed. I was able to trace the power supply issue back to the main control office will need to reschedule once ahs is acquired.; ordrng 1 5304510307 (MAIN CONTROL)
Near Copperas Cove, TX 76522
Al
Job Details: 01/14/2021
DRYER LG DLE2101W "Arrived to inspect dryer noises.Confirmed the complaint and found the rollers and idler pulley were causing the unusual noises.Unit now works to customers satisfaction.Job completed"
Near Austin, TX 78745
Leonardo
Job Details: 01/14/2021
RANGE KITCHENAID KFGD500ESS04 Arrived on site to test unit for no gas. Test unit and found gas turned regulator turn off. Turned regulator on test unit and unit test good job complete.
Near Lakeway, TX 78738
Robert
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL DU1055XTVS8 Arrived on job for complaints of no power. Found open fuse. Replaced fuse and test.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker full but not harvesting, spoke with Techline Sr # 7729738195 was instructed to replace thermistor. Ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (THERMISTOR )"
Near Del Valle, TX 78617
Matthew
Job Details: 01/14/2021
COOKTOP WHIRLPOOL WCC31430AB03 Arrived onsite to replace previously diagnosed parts. Replaced set of elements and failed switches. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78737
Robert
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace previously diagnosed part. After replacement test operation all functions working properly. No leaks detected at time of service
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
DRYER KENMORE 110.6813241 "Arrived on site for dryer not heating . Found element failed .all else checked normal. Replaced element . Unit is now heating . Job complete ."
Near The Hills, TX 78738
Robert
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KSSC42FKS00 Arrived on job for complaints of error code blinking. Ran diagnostics and found no error did hard reset and wait to se if code return.
Near Austin, TX 78737
Robert
Job Details: 01/14/2021
DRYER WHIRLPOOL WED6620HC1 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/14/2021
MICROWAVE MAYTAG MMW9730FZ05 "Arrived on site for microwave having intermittent failures. Customer stated that door not close just right light will stay on and microwave keys were not responding. Performed diagnostics mode, no error codes. Tested microwave door and heating operation. Performed encoder and found all keys responding. Called Whirlpool tech support Rich. He stated to speak with customer about electrical interference and unit will need to be in failed state to properly diagnose. Found unit operating as designed. (SR#7729739573)."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge on but no cool air, replaced inverter per Techline and no change, when compressor kicked on a visible leak appeared in low side. Ordering sealed system repair. Office to reschedule ; ordrng 1 TJ90SF8404 (ACESSS) and 1 W10630535 (EVAP ) and 1 W10832994 (COMPRESSOR )"
Near Andice, TX 78628
David S
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer showing error code f0e4. I inspected the unit and work area. I found fault code f0e4 temperature fault. I inspected under the unit and found everything in good working order. I gained access to the water valve and found the thermistor out of range. I replaced the water valve. I ran a diagnostics cycle and found the unit working as designed. Job complete no water leaks detected.
Near Killeen, TX 76542
Al
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW85HEFC0 Arrived to inspect washer powering issues.Confirmed the unit would come on and stay on by itself.Found the unit has a stuck key causing the issues.Unit will require the W10784614 console to complete the repair.Ordering the console (PSP) and will return with the control on return service call.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 W10784614 (console)
Near Austin, TX 78724
Matthew
Job Details: 01/14/2021
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit not receiving gas through regulator. Upon inspection found unit code not cleared to allow regulator function. Cleared code, tested unit and unit is functioning properly. Job complete"
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
RANGE KITCHENAID KFDD500ESS02 Arrived onsite and replaced burner heads and caps. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Cedar Park, TX 78613
Justin
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher making loud rattle noise. Customer stated the noise seemed to be right when they start cycle and coming from bottom leftish side of unit. I put unit into diagnostics mode and found no stored error codes. Filled unit and drained and did not hear anything in pump. I could not recreate noise when running unit. I gained access to drain pump to check for any obstructions but did not find any. I advised customer something was probably in the pump and finally just cleared. No noise present at time of service. Unit working as designed.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/14/2021
OVEN KITCHENAID KEHC309JSS2 "Arrived on site for microwave combo unit, oven door not closing. Inspected unit and work area. Tested door operation. Removed door and disassembled. Found left spring stop point worn out and right spring worn out, due to normal wear and tear. Both door springs will need to be replaced. Removed failed door hinges and installed new. Assembled door and reinstalled. Tested door operation, all tested good.
Near Holland, TX 76534
Tyler
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher giving an FHE for error code which indicates that the float switch is stuck closed. Upon arrival I disassembled and inspected the unit to see if there any sort of leaks or indications that the flow switch was stuck or what is flooded. Customer stated that when the issue occur they had a power outage that canceled the cycle midway through the last time in the dishwasher had not finished properly which then caused the dishwasher to overfill the next time around which triggered the code I was able to clear out the water from the float switch and then I ran a test and normal cycle to verify unit is now functioning as designed and the flow switch is no longer getting stuck. Call complete
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4955HW2 Arrived on site for tub filling with water when not in use . Found valve dripping . Replaced valve. Flushed supply lines out . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete.
Near Temple, TX 76502
Al
Job Details: 01/14/2021
WASHER WHIRLPOOL MHW5500FW Arrived to inspect front load washer not powering on.Confirmed the complaint and checked voltage and couldn’t get the unit to power on.Customer advised she is going to purchase another model due to the issues she has had with this particular unit.Job completed
Near Killeen, TX 76542
Al
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 Arrived to install previously ordered part.Removed and replaced the cold control and advised the customer to wait for unit to reach operational temperatures.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/14/2021
DISHWASHER FRIGIDAIRE FGIP2468UF0A Arrived to inspect dishwasher not starting. Confirm complaint and turn the unit off at the breaker. Reset the unit and found that there was an obstruction from customers cabinet blocking the closure of the door. Cleared the obstruction and unit started and tested as designed. Job completed
Near Marble Falls, TX 78654
Jonathan
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for microwave hood light not turning off. Inspected unit and lamp bulb. Found customer using incandescent. Gained access to control and tested voltage while turn light on and off. Found voltage staying at 120 volts. Found failed control.. Removed failed control and installed new. Tested light and heating operation. All tested good.
Near Austin, TX 78756
Matthew
Job Details: 01/14/2021
REFRIGERATOR UNKNOWN URB551WNGZ "Arrived onsite for refrigerator door opening intermittently. Upon inspection could not find door opening inspected seal and was making good contact. The seal applied adequate resistance. Called tech line for assistance. Tech line made recommendations to insure customer was closed the door properly. Insuring food items are not blocking door, and insure proper leveling SR#7729742371. I checked level and adjusted the unit slightly. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the filter clogged, tested without filter and all functions returned. Replaced plastic square. Job complete"
Near Andice, TX 78628
Lou
Job Details: 01/13/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the front burner head failures and cap failures, I removed and replaced the front burner head and caps and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
WASHER MAYTAG MVWC416FW0 "Arrived on site to inspect washer for not starting. Upon inspection found the control malfunctioning, replaced control and tested. No problems found. Ordering cover and screws, Office to reschedule ; ordrng 2 357640 (SCREW)s and 1 W10550173 (COVER)"