Near Dripping Springs, TX 78620
Brandon
Job Details: 07/16/2020
REFRIGERATOR GE CYE22UP2MS1 "Arrived on site for customer complaint of freezer not cooling, found defrost issue, I checked defrost circuit at control board, defrost circuit passed, found failed control board, I replaced control, instructed customer to defrost 36 hours, unit tested good."
Near Waco, TX 76712
Jonathan
Job Details: 07/16/2020
WASHER WHIRLPOOL WFW92HEFW "Arrived on site for washing machine that’s throwing several codes and is not functioning properly. Inspected unit and work area. Placed unit in service diagnostics and found an F9 E1 (long drain), F3 E1 (water level system error), and F5 E2 door lock error) error codes. Unit had water in it so I attempted to drain the unit. I found the unit was having a hard time draining. Remove the cover and took off drain pump filter. Found massive hair clump blocking water flow out o the unit. Removed clump and tested unit in an auto cycle. Unit ran as designed. Call complete."
Near Austin, TX 78701
Wesley
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTE204EWH3 Arrived onsite and replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Wimberley, TX 78676
Richard
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing properly. Ran diagnostics and found no issues with the dishwasher. All functions are working to manufacture specs and no error codes present. Could not find any issues at this time. Complete
Near Austin, TX 78756
Eman J.
Job Details: 07/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating. Tested system. Found oven not turning on elements. Reset system. Tested system again. Everything works as designed. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 07/16/2020
OVEN KITCHENAID KODE300ESS02 Arrived onsite for the oven making a noise during baking. During testing took the convection fan blade off and inspected it. Found a few shiny spots on the back of the blade where it was hitting the convection fan motor screws. Replaced convection fan and it tested fine. Did not here any noise. Advised customer to monitor. Complete
Near Troy, TX 76579
Jonathan
Job Details: 07/16/2020
REFRIGERATOR MAYTAG MSD2650HEB Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found unit cooling but found no frost pattern on the evaporator. Unit is sitting in a garage behind a work bench station and a deep freezer. Attempted to remove the unit from where it was sitting to get to the back of the unit and was unable to do so. Spoke to CS and was advised to order sealed system parts. Ordering parts and office will need to contact AHS for authorization and then the customer (if approved) for a reschedule date due to out of stock parts.; ordrng 1 12001940 (evaporator) and 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 W10913906 (coupler) and 1 WP67005335 (cntrl-elec) and 1 WPW10143759 (dryer)
Near New Braunfels, TX 78130
Robert
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite to test unit for freezing temperatures in the refrigerator. Tested unit and found faulty control board. Replaced control board, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Round Rock, TX 78665
Kayman
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW1
Near Austin, TX 78746
Leonardo
Job Details: 07/16/2020
OVEN MAYTAG CWE5800ACB Arrived on site to replaced broiler element. Replaced element test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed gearcase. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to inspect washer filling but not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes and continued with testing. Unit operated as designed. Due to the issues the customer described, I calibrated the unit but it failed as the drain pump would not turn off and the unit would sporadically agitate and never spin. I tested the control at the P2-3 & P2-4 and did not get the correct VDC. I am ordering the main control and CNOTE-LSO. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10480177 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/16/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not starting, installed switch per last visit, tested unit and found no issues. Complete"
Near Austin, TX 78759
David
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to diagnose freezer compartment with light out. Performed diagnosis on switches and bulb. Found switch good, but bulb burnt out / open. Replaced bulb and retested. All is now working as designed. Call complete."
Near Georgetown, TX 78628
Al
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived to inspect cooling issues with French door refrigerator.Customer advised she went on vacation and possibly left the door slightly ajar.She returned home and discovered a massive frost buildup in the freezer compartment and experienced closing issues.The closing issues directly related to the cooling issues.I disassembled and cleaned drawers, slide and realigned the door to close properly.Reassembled and door closed properly to customers satisfaction.All water lines were dry at the time of service.Job complete."
Near Austin, TX 78750
David
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KFXS25RYBL2 "Arrived on site to diagnose refrigerator not making any ice. Performed diagnostic on icemaker. Found ice frozen in mold, and will not cycle. Need to order new icemaker. Ordering new icemaker and harness. Office to reschedule when parts are available through AIG or WP. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
Near Kyle, TX 78640
Jacob
Job Details: 07/16/2020
RANGE GE JGBP33BEH3BB "Arrived onsite for front right burner not sparking to igniter. Tested unit. Front spark igniter not sparking. Ordered parts. Rescheduled with customer. ; ordrng 1 WB13K10014 (electrode) and 1 WB16K10056 (burner large) and 1 WB29K10006 (brnr cap,lrg)"
Near Austin, TX 78746
Luis
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KSSS42MHX00 "Arrived on site for no cool in fresh food and and no ice. Found fill tube frozen,removed ice blockage in fill tube ran icemaker through a cycle water filled icemaker. Found ice in return vent,cleared ice from vent checked air flow to fresh food good."
Near Austin, TX 78728
David
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site to diagnose one dishwasher with report of bad odor coming from it. Ran diagnostic and checked unit. Found no error codes present. Ran unit and drain pump felt sluggish, and was leaving a little excess water. Replaced drain pump. Retested and unit is draining as designed. Advised customer on running unit every few days, as well as running a cleaner frequently to knock out any remaining odor. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 07/16/2020
WASHER LG WM3770HVA Arrived onsite o replace parts ordered by previous tech. Replaced parts. Tested unit. No issues at this time. Job complete
Near Austin, TX 78705
Jacob
Job Details: 07/16/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for unit having damage. Saw damage to UI panel. New Part was defective out of the box. Ordered new part. Office to reschedule ; ordrng 1 W11180283 (panl-cntrl)
Near New Braunfels, TX 78130
Richard
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not drying. Ran diagnostics and found no issues with the dishwasher. Heater is coming on and all functions tested good. Notice that customer is not using rinse aid. Advised customer to use rinse aid and that it will take 30 to 50 loads of washing using the rinse aid for drying affect to take place. Advised customer that they will start seeing drying results slowly while using the dishwasher with rinse aid. Complete
Near Austin, TX 78704
Jacob
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite lights inside cabinet not lighting. Tested unit. Lights are lighting at the moment. Customer says day by depends on when the lights want to work. Called Techline. Suggested to change door and UI crisper panel. got SR#7728311225. Ordered part. Rescheduled with customer. ; ordrng 1 W10815669 (dor-fip ss)
Near Austin, TX 78738
Luis
Job Details: 07/16/2020
REFRIGERATOR JENN-AIR JS48SSDUDE01 Arrived on site for ice build up and no lights. Found ice under ice bin,removed bin,checked ice dispenser door operation good,ice door sealing correctly advised customer to clean u de rick being every 2 weeks. Found upper led in freezer not powering on causing all other leds to be dim. Replaced defective upper led,powered unit on all leds working as designed. ; used 1 W11462342 (LED) from stock"
Near Austin, TX 78746
Luis
Job Details: 07/16/2020
REFRIGERATOR KENMORE 795.7504361 Arrived on site for no cool. Found ice build up on one section of evaporator. Need AUTHO for parts and sealed system labor. Customer will need to remove refrigerator from custom enclosure to allow tech proper access to compressor compartment. ; ordrng 1 ADH73150210 (DRIER) and 1 Customerwillneedtoremoverefrigeratorfromcustomenclosuretoallowtechproperaccesstocompressorcompartment. and 1 JIG and 1 NEEDAUTHO and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)
Near Lakeway, TX 78734
Wesley
Job Details: 07/16/2020
REFRIGERATOR GE zisb480dmb Arrived onsite and replaced fill cup and icemaker. Advised customer on repair to get rid of freezer drip. All else checks good.
Near Austin, TX 78738
Brandon
Job Details: 07/16/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found bin thermistor error code upon power up of machine. Ran diagnostic tests on unit, all other functions passed diagnostic test. I replaced bin thermistor, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site to inspect ice maker freezing. Upon further inspection I placed unit in diagnostics and tested ice maker #120 and ice maker operated as designed. Removed ice maker and found ice still inside the tray, then tested fill tube in test #97. Fill tube operated correctly filled in 7 seconds. Also found ice around the chute plate and removed plate found chute gasket crimped. Placed permagum around gasket and placed plate back into place. Removed and replaced the ice maker due to double filling and water spilling into ice bin causing the ice to badly clump. Tested ice maker and it operated as designed. No water leaks observed during service. Job completed"
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to install parts for oven not heating, installed all parts and found the blower fan on and working, all functions returned and heat was achieved. Tested up to 350. Complete"
Near Austin, TX 78702
Eman J.
Job Details: 07/16/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for oven trim being damaged. Trim is damaged from heat. Request office to reschedule customer
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for customer complaint of unit not producing ice in refrigerator compartment, found E5 error code, found failed thermistor on ice maker mold, I replaced ice maker, unit tested good after I reset error code."
Near Jonestown, TX 78645
Lou
Job Details: 07/16/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to install previously diagnosed and ordered part. Removed and replaced the open thermistor tested unit was operating as designed, no water leaks observed during service. Job completed."
Near Austin, TX 78738
Brandon
Job Details: 07/16/2020
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site for customer complaint of grommet coming off, I replaced grommet, unit tested good."
Near Austin, TX 78739
Leonardo
Job Details: 07/16/2020
DISHWASHER MAYTAG MDBH969AWS1 Wpw10254842 Arrived on site to test unit for normal/heavy led lights not working found shorted console. Replaced console All led lights working correctly at this time. No leaks detected.
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not cycling, upon inspection found e8f1 and a bad pressure switch, replaced control board and tested all functions. No problems found. Complete"
Near Georgetown, TX 78628
Al
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect French door refrigerator not dispensing water or ice.Confirmed the complaint and found the door switches were the cause of the issues.Ordering the door switches for the refrigerator compartment.Office to reschedule with customer for return service appointment ordrng 2 W11396033 (SWITCHES )s
Near Hutto, TX 78634
Cliff
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher with a broken dispenser. Found dispenser lid catch broken causing it not to close. Replaced dispenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near , TX 78628
David S
Job Details: 07/16/2020
COOKTOP WHIRLPOOL WCG55US0HS Arrived in site for front left burner going out. I inspected the unit and work area. I found the flame getting too low and going out on the left burner. I adjusted the valve stem for that burner. Unit is working as designed. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for ice maker not working. I inspected the unit and work area. I spoke with the Cust I er about the ice maker, they stated they had another company out and they replaced the ice maker and valve already. I tested the ice maker harvest, I found it worked properly. I tested the ice maker fill, the valve opened but no water came through. I pulled down the icemaker and found the fill tube frozen over. I tested the voltage to the fill tub heater and found 120v. The fill tube heater will need to be replaced to complete the repair. I am ordering the fill tube heater WPW10554299, ; ordrng 1 WPW10554299 (heater)"
Near Hutto, TX 78634
Andy
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer UI unresponsive. Tested and inspected unit and found failed UI and main control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site to install previously diagnosed parts. Attempted to install new parts and found one of the damaged water lines is broken off in refrigerator
Near Austin, TX 78725
Jacob
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit leaking from valve inside when the unit is not running. Tested unit. Found that valve was was leaking. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site and inspected refrigerator and found ice will not dispense even though motor is turning. Removed ice bucket and found small amount of ice buildup under bucket is lifting it off of the motor. After clearing ice it will now dispense. Recommended to customer that if this happens again freezer door should be inspected and any ice removed. Job complete
Near Austin, TX 78748
Kevin
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and found customer has a braided stainless steel Water line installed. Pressure regulator kit will only work with pex water lines. Will need to bring back 8212547RP per service pointer W11394954A to complete repair. Replaced missing name plate while on site; ordrng 1 8212547RP (tube-water)
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site to inspect icemaker for not producing ice or recirculating, installed full pump and sensor assembly, Tested all functions, recirculating pump worked and bubble was getting cold. Complete"
Near Austin, TX 78727
David
Job Details: 07/16/2020
COOKTOP IKEA ICI500XB01 "Arrived on site to diagnose induction cooktop with no power after a pop. Performs diagnostic and found power at the junction, but nothing coming out of the module. Tested fuses and fuses are good. Customer was telling me that it was intermittently making more noise and acting irregular until it died. Ordering new module to resolve..; ordrng 1 W10857230 (module)"
Near Andice, TX 78628
Al
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher door issues.Confirmed the complaint and found the bushings springs and right side pad were defective and or missing.Replaced the missing and damaged parts.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.Customer satisfied.
Near Belterra, TX 78737
Leonardo
Job Details: 07/16/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site to replace damaged door. Verified door was damaged. Needing arm and bushing to complete job. Part#W11214480(arm) and part# WPW10128850(bushing) and will be bringing the door on next visit.. ; ordrng 1 W11214480 (ARM) and 1 WPW10128850 (BUSHING)
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2020
RANGE KITCHENAID KSEG950ESS0 "Arrived onsite to test unit for shorted key code. Customer notified me that key pad was not working. Replaced control, tested unit but key pad was not functioning. I noticed that key pad harness was creased cutting connection to the pad. Need to order harness and control board. Need authorization. ; ordrng 1 W11025616 (harns-wire) and 1 W11100515 (cntrl-elec)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/16/2020
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect range and install conversion and check gas pressure, checked valves and orifice number found wrong NG orifice on all caps, need correct orifice for correct gas. Office to reschedule ; ordrng 3 W10151347 (NG ORIFICE )s and 1 W10151362 (NG ORIFICE ) and 1 W10652711 (NG ORIFICE ) and 1 W10672111 (NG ORIFICE )"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/16/2020
COOKTOP JENN-AIR JGCP536WP02 "Arrived on site to inspect range for tripping breaker when vent fan and griddle are used, checked the breakers in house and found the range and vent hood on a 10kamp breaker, all appliances need at least a 15kamp breaker. Instructed customer, changed out all burner heads with correct LP conversion (Autho number with pop pic). Complete"
Near Cedar Park, TX 78613
David S
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived in site for dishwasher no washing dishes. I entered diagnostics and found fault codes F6e4 float switch open, f7e1 no heat, f6e1 low/no water. I inspected the float switch and found no debris under the float. I inspected the switch it’s self and found it operating properly. I inspected the wiring and connectors to the valve and found 120v when the water valve is being called for, I found the connector not seated properly at first. I ran the unit through the diagnostics and found it filling with water, separating as it should, and the heater came on when called for. The unit is operating as designed no after leaks detected. Job complete"
Near Round Rock, TX 78681
Kayman
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for ice maker low production. Upon inspection and after putting the unit into diagnostics. I tested the thermistors in the FC and RC I also tested the defrost heater in the RC and FC and all tested good. I then tested the thermistor in the ice maker and it showed a open thermistor when it should be closed. will need to order a new ice maker for repair. (W11115534) ice maker. Office to RS; ordrng 1 W11115534 (icemaker)
Near Austin, TX 78749
Kevin
Job Details: 07/16/2020
DRYER WHIRLPOOL WED8620HC1 "Arrived on site and found console is unresponsive, replaced Console and this has no effect. Will need to bring back control board to correct issue.; ordrng 1 W11367342 (CONSOLE) and 1 W11387574 (CONTROL BOARD )"
Near Cottonwood Shores, TX 78657
James
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. Found unit leaking from fill housing. Found nut that secures fill housing loose. Tightened nut and tested operation. Unit no longer leaking and all functions test good. Job complete
Near Austin, TX 78725
Eman J.
Job Details: 07/16/2020
DRYER WHIRLPOOL WED4850HW Arrived onsite for dryer not drying. Tested system. Found thrmst fix faulty. Replaced part. Tested system. Everything works as designed. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for customer complaint of unit not washing, found 4-3 error code, found failed wash motor, ordering sump assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11085683 (pump&motor)"
Near Leander, TX 78641
David S
Job Details: 07/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven doing a random factory reset. Called techline spoke with Adrian and got sr # 7728323071, I advised techline of the situation and they stated they are transferring me over to the connected appliance department. So they can verify the software version for this unit. I spoke connected services and they had us update the zip code to a nine digit zip code. Unit is operating as designed."
Near Kyle, TX 78640
Leonardo
Job Details: 07/16/2020
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived for rattling/humming vent hood. Tested unit found humming in low setting. Replaced motor tested no noise unit test good. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM Arrived onsite to test unit. Customer noticed ice on back side of freezer and defrosted it before hand. Replaced evaporator cover on unit. Job complete
Near Round Rock, TX 78664
Cliff
Job Details: 07/16/2020
DRYER MAYTAG MEDB766FW0 Arrived on site to diagnose a dryer that is not heating. Found failed heating element in the unit. Replaced element and tested unit. Found drivers fully functional at this time. Advised homeowner on fully clogged external venting and fire hazard danger. Recommended duct cleaning company and advise to not use unit til vent is cleaned
Near Austin, TX 78759
David
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL GS6NHAXVK02 Arrived on site to install previously diagnosed door cams to resolve sticky door. Replaced both lower cams and retested. All is now working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL MDB4949SHZ0 "Arrived on site for dishwasher no power. Upon further inspection, I found no power cord installed and advised that the power is separate No water leaks observed during service. Job completed."
Near Austin, TX 78739
Leonardo
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to replace upper adjusters. Replaced adjusters. Tested unit operation good. No leaks detected. Job complete.
Near Austin, TX 78735
Luis
Job Details: 07/16/2020
REFRIGERATOR BOSCH B21CL80SNS/04 "Arrived on site for no cool. Found freezer not freezing completely warm,removed compressor cover heard some hissing noise,located some oil residue at tubing exiting liner to filter drier,gave small tug at tubing found leak inside of liner,due to location not repairable.
Near Round Rock, TX 78664
Cliff
Job Details: 07/16/2020
WASHER KENMORE 110.475616 Arrived on site to diagnose a washer that is giving long drain error code. Tested unit and found no mechanical failures with unit at this time and pump fully functional. Advised homeowner about sudsing with water softener is causing unit to misregister water level. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78726
David
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 "Arrived on site to diagnose dishwasher that was not cleaning dishes. Spoke with customer who said unit isn’t cleaning hem at all but seems to run. Performed diagnostic cycle and found no errors. Ran unit and could hear wash motor barely working, no pressure. Replaced sump and motor and retested. Unit is now working as designed and fully spraying dishes. Call complete, no water leaks found."
Near Georgetown, TX 78633
Al
Job Details: 07/16/2020
DRYER KENMORE 110.850914 "Arrived to inspect Kenmore dryer not starting.Confirmed the complaint and checked power at the back of the unit and got the following readings L1/L2= 125L1/N= 125L2/N= 0Issues are with the out, not the dryer
Near Kyle, TX 78640
Kevin
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site and inspected refrigerator found it is rattling during operation. Found rattling is coming from condenser touching lower rail underneath the refrigerator. Added sound pad from truck stock and vibration has stopped. No water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details: 07/16/2020
WINE COOLER KITCHENAID KURG24LWBS21 "Arrived on site for customer complaint of unit not cooling, found defrost issue, found failed timer and bi metal. Ordering parts, ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10860146 (bimetl-def)"
Near Smithville, TX 78957
Scott
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for ice maker not making as much ice as befor . Did find IM stalling in harvest . Replaced maker . No water leaks detected at time of service. Job complete
Near Georgetown, TX 78626
Tyler
Job Details: 07/16/2020
OVEN AMANA AER6303MFS2 Arrived on site for an range that wouldn’t bake or broil. Upon further inspection I found that the main harness assembly as well as the terminal block we’re both fried and burn the pieces at the bottom behind range. The bake element broil element both have full continuity and the thermostat is ohming at 1.1 as it should. We will need to return with main control, main harness, and terminal block for repairs. Upon leaving home, I left entire range unplugged and instructed tenant to leave it that way and not to use it until repairs are done for safety reasons.; ordrng 1 W11458879 (HARNESS-MAIN) and 1 WPW10245259 (block-term)"
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not cycling upon inspection found it did not start cycle or know when to stop draining, upon inspection of control found the pressure hose attached to wrong nub. Fixed hose and tested. No problems found. Complete"
Near Hutto, TX 78634
Cliff
Job Details: 07/16/2020
REFRIGERATOR FRIGIDAIRE FFU20FC6AW5 Arrived on site to diagnose a freezer that is not always closing properly. Tested unit and found no mechanical failures or tears in gasket. Also found no evidence of air leaks in the unit. Advised homeowner of findings and that all is working properly at this time.
Near Austin, TX 78748
Kevin
Job Details: 07/16/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and replaced all parts diagnosed on previous visit. After replacement dryer is no longer making noise and operating properly, job complete"
Near Temple, TX 76501
Tyler
Job Details: 07/16/2020
RANGE MAYTAG MER6600FZ2 Arrived on site to install door latch and control parts for oven after installing the main control and the door latch motor I retest the oven out and everything is working flawlessly as designed. Call complete
Near Georgetown, TX 78633
Al
Job Details: 07/16/2020
COOKTOP KITCHENAID KGCC566RBL05
Near Austin, TX 78746
Kevin
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site and found saved error codes for Inlet water temp, overload, long fill, found no water flow from cold water valve. After replacing valves ran test 51 and 52 and washer is now operating normally. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Al
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived to inspect unit temperatures since the last repair.Found the freezer temperature was hovering at 15 degrees.Called Whirlpool Tech line and spoke STEVE SR#7728315396Replace control. If problem continues after repair, replace the thermistor.I’m also ordering ice maker for no ice issues.Ran test and ice maker motor lost home position. Fan is functioning.Office to reschedule with customer for service appointment.Needs more work.; ordrng 1 W10764668 (ICE MAKER)"
Near Jarrell, TX 76537
Tyler
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for a refrigerator not cooling. Upon further inspection I found that the freezer had a defrost issue. After running diagnostics on the fridge I found that the thermistor in the freezer was short it out and not regulated properly when its going to defrost. I replace the thermistor and tested unit thoroughly and refrigerator is working as designed informed customer to give it 24 hours to fully stabilized the temperatures and needs to get to. Call complete
Near Georgetown, TX 78633
Jonathan
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site for refrigerator not cooling. Measured temperature in RC at 52°. Checked sealed system pressure and found restriction within sealed system. Called tech support and spoke with Steve. He confirmed failure. Will need to replace sealed system. Contacted service manager with issue (CS). Office to schedule appointment when ETA is available. Please allow 2 to 3 hours for repair. ; ordrng 1 8201675 (compressor) and 1 SEALSYSTEMTECH (PLEASE ALLOW 2 TO 3 HOURS FOR REPAIR) and 1 SEENOTE (OFFICE TO SCH) and 1 W11116006 (EVAP) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10608485 (EVAPORATOR )
Near Wimberley, TX 78676
Richard
Job Details: 07/16/2020
WASHER GE GUD27ESPM1DG Arrived onsite for the washer not working properly. During testing found that the lid lock was broken causing the issue. Replaced lid lock and washer tested good and no leaks detected complete.
Near Georgetown, TX 78633
Al
Job Details: 07/16/2020
WASHER MAYTAG MVWB765FW4 Arrived to inspect washer leaking from valves.Confirmed the complaint and found the housing to be defective.Removed and replaced it.Reassembled and unit tested as designed without leaking.Customer satisfied.Job complete
Near Georgetown, TX 78633
Al
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived to inspect food freezing in the refrigerator compartment.Confirmed the complaint and called Whirlpool Tech line and spoke with LEON at Whirlpool Tech SR#7728316959Leon walked me through several test and diagnostics test showed the diffuser door was stuck open.Removed and replaced it.Reassembled and unit tested as designed.Customer told to wait 24 hours for the unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site to test unit for clicking sound. Found bad sump and motor causing clicking sound. Ordered part # W10805015 sump and motor. Office to reschedule. ; ordrng 1 W10805015 (SUMP AND MOTOR)
Near Bee Cave, TX 78738
Robert
Job Details: 07/16/2020
DRYER WHIRLPOOL WED8900BW0 Arrived on site to replace switch. Found unit also needs new motor. Need to order a new motor WPW10448896.. ; ordrng 1 WPW10448896 (motor-drve)
Near Pflugerville, TX 78660
Cliff
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose a refrigerator that is not defrosting. Found main control and thermistor not communicating properly. Thermistor, main control, and freezer wiring harness will all need to be replaced to complete repairs. CL only.; ordrng 1 CLONLY (CL ONLY) and 1 W11212392 (CONTROL)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/16/2020
OVEN WHIRLPOOL AFAGDJDJSVD Arrived onsite for oven putting off gas smell while in use. Upon inspection I found the unit working as designed. Customer stated that they often use the cook top before and during the times they use the oven. The ovens cooling fan is located close to the underside of the cook top. When the cooling fan kicks on it pulls air from right under the cook top the residual gas from using the cooktop is feeding into that fan creating that smell of gas from the electric oven. Job complete.
Near Taylor, TX 76574
Andy
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer with error codes and not cycling properly. Tested and inspected unit and found failed drain pump, gearcase and suspension. Ordering needed part. Office to schedule return trip. . No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10876600 (drain pump)"
Near Austin, TX 78746
Luis
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for ice issues. Customer removed and is defrosting ice bin,per customer unit is dispensing crushed ice with cubes,found ice door not fully sealing causing warm air to enter under ice bin,ordering new motor and ice door. ; ordrng 1 EDR3RXD1 (WATER FILTER) and 1 WP2318082 (SHAFT) and 1 WPW10504458 (ICE DOOR)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "(JJ) Arrived on site to install previous diagnosed part. Removed top rack and removed broken rack adjuster and installed new installed rack and tested rack operations. Tested all other operations, all tested good no water leaks detected."
Near Austin, TX 78741
Kevin
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and inspected refrigerator and took two pictures of fresh food and freezer interior. Video chatted with whirlpool and they said freezing and condensation is due to amount of food product blocking air vent. 7728321612
Near San Marcos, TX 78666
Richard
Job Details: 07/16/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer making a thumping noise. During testing found that there was debris stuck into the front pad causing the noise. Removed debris and dryer tested good. Noise is gone and it’s heating good. Complete
Near Kyle, TX 78640
Robert
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite to to test unit for detergent not dissolving. Tested unit and units water supply was cut off. Re-established water supply, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2020
RANGE JENN-AIR JES9900BAS "Arrived onsite to replace oven door hinge and baffle. Replaced hinge and baffle, tested unit and unit heats to 350 without any noise and oven door closes all the way. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 07/16/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site and installed new shim and mullion. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator freezer section not cooling. Ran diagnostics and took pressures and found that the low side is -20 and the high side was 110. Checked freezer evaporator and found a solid block of ice on the top right hand corner. Took pictures. Also found that the freezer door is not sealing properly as well will need a sealed system repair and freezer door replaced. Will need 3 hrs for sealed system repair. Sealed system tech needed for repair. Office to schedule ; ordrng 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 W10815701 (dor-fip ss) and 1 W10832994 (compressor) and 1 W10839793 (nameplate) and 1 W10843121 (filter dryer) and 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator)
Near Manor, TX 78653
Eman J.
Job Details: 07/16/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range over not working. Tested system. Found main harness burnt up. Ordering main harness W11449104 and power cord PT400 and block terminal WPW10245259; ordrng 1 PT400 (cord-power) and 1 W11449104 (HARNESS MAIN) and 1 WPW10245259 (block-term)
Near Bastrop, TX 78602
Scott
Job Details: 07/16/2020
REFRIGERATOR GE GYE18JSLKFSS Arrived on site replaced dampener and added gasket per service pointer . No air leaks or water leaks detected at time of service . Job complete .
Near Georgetown, TX 78633
Tyler
Job Details: 07/16/2020
FREEZER WHIRLPOOL WRX988SIBM01 Arrived on site for freezer not cooling properly. Upon further inspection I found that the freezer it’s self had a defrost issue after testing hardware components I found that the defrost thermostat within harness connection in freezer had broken. Unit will need a new evap motor and harnessed defrost thermostat assembly kit..; ordrng 1 W11032800 (motor-evap)