Service History 292 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Seguin, TX 78155

Andrey

Job Details: 02/28/2023

"Arrived on site to test unit for no power, tested unit found drain pump engaged and no control unresponsive, unit is receiving proper voltage, need to replace control and pump as precautionary, ordering control, office to reschedule ; ordrng 1 W11498796 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, TX 78628

Lou

Job Details: 02/28/2023

"Arrived on site to inspect dishwasher cleaning light flashing (error code). Upon further inspection, I placed the unit in diagnostics showing error codes F8E4-float switch & F9E2-drain pump. I cleared the codes and continued with testing. I removed the toeplate and removed the float switch from the drain pan and found soapy water in the drain pan and on the float. When the unit motor came on, it made a load moaning noise as if it were struggling to pump,the water. Customer advised they have a water softener system and are also on a water well. Once the unit was completed with testing, I removed and replaced the float switch and reassembled the drain pan. Due to the noises from the motor, I am ordering the sump/motor assembly and scheduled return service for 03/06/23. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service.; ordrng 1 W11460946 (Sump/motor assembly)"

We serviced a

LG REFRIGERATOR

Model LFXC24726S/03

Near Round Rock, TX 78681

Paul

Job Details: 02/24/2023

Arrived onsite for a refrigerator that is frozen up in the ice bin and starting to leak water out. I found the right side of the ice bin with a solid block of ice and the bin frozen in the door. I steamed out the ice and removed the bin. I found the end of the fill tube limed up causing water to spray everywhere when the ice maker filled. I cleaned the tube and reassembled the unit. I ran a harvest test and the unit filled and worked as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, TX 78628

Paul

Job Details: 02/24/2023

"Arrived onsite for a washer making a making clicking and squealing noises. I checked error codes and found F7E9 locked rotor, F7E5 shifter failure, F0E3 overload, and F2E1 UI stuck button error. I could feel something rubbing and there was drag when rotating the basket. I removed the basket and found nothing under it and determined the drag was in the gearcase. I replaced both then ran a calibration cycle and a service diagnostics cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

GE WASHER

Model GTW485ASJ4WS

Near Georgetown, TX 78628

Lou

Job Details: 02/24/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the agitator being damaged, I removed and replaced the agitator and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

LG WASHER

Model WT7100CW

Near Georgetown, TX 78633

Lou

Job Details: 02/24/2023

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that with the unit turned off, water continues to come out of the dispenser area. I found water dripping from the fill nozzle and the customer advised that sometimes the water comes out faster than what it is today. I removed and replaced the valve assembly and tested in diagnostics and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FV2

Near Temple, TX 76554

David Z

Job Details: 02/24/2023

"Arrived on site to diagnose range that was cycling burners more than normal on cooktop. Customer says that within the last couple weeks things have taken longer to cook than normal. This is on all 4 elements. Tested unit and found elements do come on and stay hot. Checked wiring and voltage and found all working properly, no voltage drops or shorts. Elements are good as is console. Advised customer we can replace the control, since all elements are affected to see if it creates any improvement.

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Rogers, TX 76569

David Z

Job Details: 02/24/2023

"Arrived on site to diagnose dryer that is not heating. Tested unit and found it powers on and tumbles, but no heat. Checked incoming voltage and only found 120v total. Found L2 side missing voltage. Advised customer to have voltage supply issues resolved. Call complete."

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Rogers, TX 76569

David Z

Job Details: 02/24/2023

Arrived on site to diagnose range with F1E0 error present. Examined control Customer advised to contact pest control. Repair completed.

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Georgetown, TX 78626

David Z

Job Details: 02/24/2023

Arrived on site to install new gearcase and shifter to resolve leaking gearcase / unit not agitating. Replaced gearcase and shift actuator. Calibrated unit. Ran test cycle and found everything working as designed. Repair completed. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near New Braunfels, TX 78132

Andrew

Job Details: 02/24/2023

Arrived on site to repair previously diagnosed sealed system. When I tapped into system to evacuate refrigerant found system had 0 charge. Replaced compressor and drier. Charged system with nitrogen to locate leak. Found condenser was leaking. Filled pan with water to provide better evidence. With water bubbling still heard a slight hissing sound. Applied bubble solution to all weld joints with no signs of leaking from those areas. Placed solution applicator on suction tube/cap tube area entering cabinet and found it bubbling if held in correct spot. Took video and submitted findings to whirlpool.

We serviced a

KENMORE DISHWASHER

Model 665.14763N510

Near Georgetown, TX 78633

David Z

Job Details: 02/24/2023

Arrived on site to install new sump and motor assembly to resolve weak pump not cleaning dishes. Replaced sump and tested unit. Verified spray arms are moving and noise level is down. No water leaks found. Repair completed.

We serviced a

LG REFRIGERATOR

Model LFXS26973D

Near Georgetown, TX 78633

David Z

Job Details: 02/24/2023

"Arrived on site to install new switch to resolve unit not shutting off when dispensing. Disassembled dispenser unit and only needed to replace the switch. Replaced and tested unit. Verified all working as designed. Repair completed, no water leaks found."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Nolanville, TX 76559

Jonathan M

Job Details: 02/24/2023

"Arrived on site for a washing machine that will not move past the sensing portion of the cycle. Inspected unit and worked area. The customer advised of the unit makes a grinding sound and does not go past the sensing portion of the cycle and will shut off. The customer ran a a load on the normal wash cycle and I immediately heard the sound. Checked underneath the washer and found the cam has been completely stripped. Due to the load that was in the washer, I did advise the customer against washing blankets and thicker items that are really weedy when saturated. I did advise the customer that the manufacturer recommends to take those to the laundromat such as quilts, comforters, sleeping bags, rugs, etc. the customer advised this unit specifically for the space so they could wash whatever they needed. Replaced the cam and tested the unit. The unit begin to work and operate as designed. Call complete."

We serviced a

GE WASHER

Model WCVH6600HBB

Near The Hills, TX 78738

Scott

Job Details: 02/24/2023

Arrived on site for washer not going into wash cycle . Basket is making loud squealing noise when turned bye hand . Back tub with bearing

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Austin, TX 78734

Scott

Job Details: 02/24/2023

"Arrived on site for lid strike broken . Also found latch locking clips broken . Replaced both strike and latch . Ran diagnostics all checked normal. Charged 291.37 collected 335.08 AUTHO 3344XH. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ0

Near Austin, TX 78726

Vincent

Job Details: 02/24/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was exhaust blower not working sometimes. Tested unit and found a bad capacitor for blower and a bad fan motor.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Austin, TX 78750

Vincent

Job Details: 02/24/2023

"Arrived on site to install previously diagnosed parts. Installed new control board and tested, unit is operating as designed at this time. Advised customer if it continues to do the same we would have to proceed with installing the inverter. No leaks where observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Austin, TX 78731

Vincent

Job Details: 02/24/2023

Arrived on site to install previously diagnosed parts. Installed new inverter and new LED control. Advised customer if it continues to do the same we would have to replace all boards and wouldnt be able to guarantee it will fix it. Unit is operating as designed at this time. Job completed.

We serviced a

SAMSUNG DRYER

Model DV56H9000GP/A2

Near Hutto, TX 78634

Cliff

Job Details: 02/24/2023

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced idler assembly. Tested unit and found all is functioning properly at this time.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Austin, TX 78736

Kevin

Job Details: 02/24/2023

Arrived on site and inspected dishwasher and found screen and filter are covered with a mat of solid material. Took pictures. Removed them both and washer is working properly. Incoming water pressure is weak and water does not get hotter than 94?. Because of water temperature heating element has failed. Replacing heating element would not solve issue it would just fail again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LVAXVQ00

Near Harker Heights, TX 76548

Jonathan M

Job Details: 02/24/2023

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the bracket and retainer clip and tested the unit. The unit began to work as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVQ01

Near Austin, TX 78749

Kevin

Job Details: 02/24/2023

Arrived on site and found left fresh food door gasket is torn. ed for replacement. Used heat gun to ensure gasket is straight.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, TX 78749

Kevin

Job Details: 02/24/2023

"Arrived on site and found customer is experiencing long dry times, found dryer is heating properly but airflow meter is showing restricted, recommended that apartment maintenance clear vent to the exterior before dryer is used again. Also reported finding to apartment management. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Austin, TX 78744

Matthew

Job Details: 02/24/2023

Arrived on site for oven smoking while in use. Upon arrival inspected unit. Ran unit and found that this was the first time use for the oven. Notified customer that the unit should be run initially for 30 to 40 minutes to burn off shipping oils from the elements. This is a normal process and will stop after the first or second use. Unit is functioning properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Killeen, TX 76543

Tyler

Job Details: 02/24/2023

Arrived on site for washer not starting/ turning on. Upon arrival confirmed issue but found no errors in diagnostics after further testing I found a short in the power cord/ACU connector and was able to repair wiring and insure unit worked as designed with no leaks. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ1

Near Leander, TX 78641

Maurice R

Job Details: 02/24/2023

"Arrived on site for burn not working. On inspection only 30% of the burner is igniting. Took the burner apart and clean it, reinstalled it only 50% of the burner will light. Installed new burner working 100% no gas leaks detected during service."

We serviced a

FRIGIDAIRE FREEZER

Model FFFU20F2VW0

Near Austin, TX 78753

Kimo

Job Details: 02/24/2023

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new tower, board and drain kit. Plugged unit back in and found unit running as normal. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78722

Kimo

Job Details: 02/24/2023

Arrived onsite to replace damaged doors on a refrigerator. Upon arrival I replace the damaged doors. Unit operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Cedar Park, TX 78613

Maurice R

Job Details: 02/24/2023

"Arrived on site for water and ice not dispensing. I gain access to the back of the unit and test the water valve. The valve had plenty of water pressure. Pulled the RC evap cover and found the reservoir frozen, took the heat gun and defrosted the reservoir and the water started to flow from the dispenser. Contact the office and James information me to use the putty to seal the around the column. I add putty on top of the styrofoam and the upper column. The refrigerator is operating as designed and no water leaks detected during service."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS

Near Cedar Park, TX 78613

Maurice R

Job Details: 02/24/2023

Arrived onsite for dishwasher door not closing. On inspection found the hinges were bad. Installed the hinges and the door shuts now. No water leaks detected during diagnostics mode.

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, TX 78754

Matthew

Job Details: 02/24/2023

Arrived on site for a range display showing F1 EO and oven functions not working properly. Upon arrival inspected unit found code on display. Tried clearing code but would not reset. Replaced board due to internal board failure. After replacement tested unit and unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78744

Matthew

Job Details: 02/24/2023

Arrived onsite for refrigerator doors not being the same size. Upon arrival inspected unit. Doors had not been replaced previously. Customer stated that from a distance the fridge was not level with the cabinetry. Checked level of the refrigerator and was good. Checked level of the cabinets and showed customer that cabinets above fridge were not straight. Called tech line for documentation SR#7735707706. Unit is functioning properly and complains are cosmetic. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Lockhart, TX 78644

Leonardo

Job Details: 02/24/2023

Arrived on site to test unit for right front burner not working on low and getting stuck on high. Test unit and found and switch. Replaced switch test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Austin, TX 78744

Matthew

Job Details: 02/24/2023

Arrived onsite for cooktop grates failing. Upon arrival inspected unit found grates failed at hinges not allowing cooktop to stabilize and support cookware properly. Hinges are in good shape. Replaced grates. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Cedar Park, TX 78613

Maurice R

Job Details: 02/24/2023

Arrived onsite for previously diagnosed parts. Installed the hinges and ran the unit in diagnostics mode. The unit completed the diagnostics test and is operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near San Marcos, TX 78666

Leonardo

Job Details: 02/24/2023

Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Kyle, TX 78640

Leonardo

Job Details: 02/24/2023

arrived on site to test unit for clip holding broiler had broken off. Installed new clip test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78736

Luis

Job Details: 02/24/2023

Arrived on site for no water or ice. Diagnosed frozen water tank due to air leaking between fan scroll and air tower. Defrosted tank added sealer to gaps ran diagnostics icemaker filled with water tested water dispenser passed. Added grease to tracks on drawer

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Austin, TX 78717

Kimo

Job Details: 02/24/2023

Arrive onsite for a ant that is Leaking gas. Upon inspection I found that the leak was not coming for the unit but it was coming from the gas valve at the wall. I called safety and spoke to them about my finding and got Sr#7735748465.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Killeen, TX 76541

Tyler

Job Details: 02/24/2023

"Arrived on site for washer needing previously diagnosed harnesses, control. And relay. Upon arrival confirmed issue and installed required parts. Reassembled and tested unit and found washer cycle through all setting in normal and diagnostics mode. Found no leaks and unit working as designed with no errors. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, TX 78626

Gerry C

Job Details: 02/24/2023

"WDP540HAMZ0 Arrived to inspect leak. I found the installer had removed the anti-drain back loop on the side of the unit and in doing so, allowed the drain line to get pulled to the back of the chassis, kinking the rubber drain line connector at the front of the unit. I re-ran the drain tube in its designated mount and tested. Operational test good, no leaks observed during service."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cedar Park, TX 78613

Paul

Job Details: 02/24/2023

Arrived onsite for a dryer to replace the previous diagnosed parts. I installed a thermal cutoff kit and tested the dryer. The dryer is working as designed and cycling between 120-165 degrees when on high heat at the exhaust with the vent hose off but with the hose connected the dryer gets up to 185 degrees and the temp drops very slow indicating a restricted vent. I advised the customer to have their house vent cleaned before using the dryer. I explained that using it before the vents were cleaned could result in the thermal cutoff failing again. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Niederwald, TX 78640

Joe Z

Job Details: 02/24/2023

Arrived on site to install previous ordered parts. Installed filter housing. No leaks present at this time. Unit is operating as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Cedar Park, TX 78613

Paul

Job Details: 02/24/2023

Arrived onsite for a refrigerator that is making a loud scraping noise that gets louder when the FC door is opened. On arrival the customer had the unit unplugged and the doors opened. After speaking with the customer they stated that they didnt see any frost coming out of the lower vents of the evaporator cover when the noise was happening. I tested what I could in diagnostics but couldnt find anything wrong at this time. I explained to the customer that I suspect the FC door could have been left cracked open or it could possibly have a defrost issue again but if it did happen again to leave it running and call us so we can find the issue. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Georgetown, TX 78626

Gerry C

Job Details: 02/24/2023

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the magnetron, capacitor and diode and tested. The prior noise led and the unit quieted after initial startup, within a few seconds to normal operating sound levels. I noted the vent fan did not operate during microwave testing, but the magnetron cooling system did work. I contacted the MFG, File 7735814756, and advised of my findings. There was not documentation that specified this condition, but the manufacturer rep did confirm that this was normal operation for this unit. Operational test good."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Georgetown, TX 78626

Gerry C

Job Details: 02/24/2023

"Arrived to instal previously diagnosed and ordered parts. Prior to installation of a replacement manifold, I was able to adjust the existing manifold and correct the knob contact with the bezels. I tested the unit and found no other faults, operational test good and no gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Austin, TX 78750

Vincent

Job Details: 02/24/2023

Arrived on site for refrigerator with lights out. Inspected unit and found 2 light on top out. Replaced both modules and unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Round Rock, TX 78665

Gerry C

Job Details: 02/24/2023

"WRX735SDHZ08 Arrived to instal previously diagnosed and ordered parts. I removed the tiler head assembly and confirmed the supply line to the valve was too short and replaced the assembly. The valve was not needed as there was a gouge within the factory installed line, causing the drip. I removed the FC cover and verified the right return vent was completely filled with ice and I removed via steam. All functions were present within the unit after repair and there were no leaks of the water supply of unit after repair completion."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/24/2023

Arrived on site and replaced previously diagnosed sump assembly. Noise is no longer present. No leaks detected. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near New Braunfels, TX 78132

Andrew

Job Details: 02/24/2023

Arrived on site to test unit for low ice production and water pooling in ice compartment. Found all components functioning but water is not draining. Unit is gravity drained. Removed ice maker from compartment and found drain tube was pinched shut from angle to drain and extra material used is too stiff. Advised to have contractor correct draining issue. No leaks detected. Job complete.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Briggs, TX 78608

Tyler

Job Details: 02/24/2023

Arrived on site for microwave needing previously diagnosed ACU. Upon arrival reconfirmed issue and installed required ACU. Upon reassembling unit I found all functions fully restored to microwave and unit heats as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Lou

Job Details: 02/24/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the many failures of the unit, I removed and replaced the UI, hv control, RC evap fan motor/harness, RC evap drip pan kit and the right RC door gasket. I sealed off the RC evap cover using permagum and installed two screws at the top of the evap cover as explained in service pointer #W11092686. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HZ1

Near Lampasas, TX 76550

Tyler

Job Details: 02/24/2023

Arrived on site for range over heating in oven and showing f6E1 in diagnostics. Upon arrival confirmed issue and error code. Upon further testing I found oven sensor ohm8ng at 1.23kohms and broil relay would randomly get stuck and leave broil element on during use. Replaced control and oven sensor then reassembled and tested the oven. Found unit heating to 350 for 20 minutes with no errors or failures. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LWO

Near Austin, TX 78749

Kevin

Job Details: 02/24/2023

"Arrived on site and found lid latch is broken, after replacing it washer is now operating properly, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Pflugerville, TX 78660

Cliff

Job Details: 02/24/2023

Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Georgetown, TX 78633

Lou

Job Details: 02/24/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure the cover being the wrong part, I removed and replaced the filter head and cover and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 02/24/2023

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78747

Luis

Job Details: 02/24/2023

"Arrived on site. Replaced icemaker and main control,power cycled unit ran diagnostics ice box fan powered on optics passed ran harvest test passed ran fill test passed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78704

Luis

Job Details: 02/24/2023

"Arrived on site. Found ice build up on right side in freezer section,right corner of gasket not sealing to cabinet,removed ice build up,remolded door gasket checked door operation and seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78746

Luis

Job Details: 02/24/2023

"Arrived on site. Diagnosed water line freezing due to reservoir freezing from air leaking out between fan scroll and air tower,defrosted lines,added sealer to gaps ran icemaker harvest test passed ran fill test passed. Removed ui ohmed fill tube heater passed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78132

Andrew

Job Details: 02/24/2023

"Arrived on site and replaced rain hoses and drain pump per Techline on last visit. Ran unit, unit working as designed with no leaks detected. Job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS2

Near New Braunfels, TX 78132

Andrew

Job Details: 02/24/2023

"Arrived on site to test unit for vent hood grinding noise. Found motor mount bracket was bent causing fan blade to rub. Mounting bracket is not a serviceable part. Straightened bracket as good as I could and replaced motor, blade had no signs of damage and is no longer rubbing. Documented damage with Techline and was advised if issue persists to have customer call whirlpool with provided SR#. Job complete. SR#7735813671"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Pflugerville, TX 78660

Cliff

Job Details: 02/24/2023

Arrived on site to replace Orion control for refrigerator. Replaced control and unit started normally. Advised customer to monitor unit for 24hrs. No leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS5

Near New Braunfels, TX 78130

Andrey

Job Details: 02/24/2023

"Arrived on site to test unit for not working properly, tested unit found that the packaging card board strips were not removed causing door not to close properly and switch did not engage, removed card board strips and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kyle, TX 78640

Joe Z

Job Details: 02/24/2023

Arrived on site for not operating correctly. Upon arrival ran diagnostics and got F4-E3 motor not running . Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lockhart, TX 78644

Joe Z

Job Details: 02/24/2023

Arrived on site for water leaking from door ice dispenser. Upon arrival customer mentioned that ice melts overnight and causes drip tray to over fill. checked temperatures in FC and RC and got 3.2 in FC and 38.1 Rc. Inspected sealed system for leaks with light and no leaks present . Inspected dispenser door and is sealing correctly. Found ice cubes under ice container that is causing the issue. Cleared ice and frost from ice container. Advised customer to remove ice container from time to time to be sure there is no ice or frost building up. Unit is operating as designed. No water leaks present at this time.

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Lockhart, TX 78644

Joe Z

Job Details: 02/24/2023

Arrived on site for rear center burner not fitting correctly. Upon arrival inspected unit and found rear center burner head is incorrect. Replaced rear center burner head with burner head W11084067. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Whitney, TX 76692

Jonathan M

Job Details: 02/24/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all three valve manifolds and tested the unit. The unit was working and operating as designed. Did advise the customer to call back if any other gas smell is detected. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Clifton, TX 76634

Jonathan M

Job Details: 02/24/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the stater, rotor, clutch, slider, gear case, and screws and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC1

Near Bee Cave, TX 78738

Scott

Job Details: 02/24/2023

"Arrived on for not enough water . Ran diagnostics all checked normal. Instructed customer on newer style washers , also on cycle selection and loading . No water leaks detected at time of service. Job complete"

We serviced a

KENMORE WASHER

Model 110.459964

Near Austin, TX 78738

Scott

Job Details: 02/24/2023

Arrived on site for leaking washer . Ran diagnostics with top and toe kick off . No leaks detected. Ran a normal and bulky cycle. Could not duplicate any leaking . Job complete. Collected 162.36 AUTHO 44TYHX

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, TX 78730

Vincent

Job Details: 02/24/2023

"Arrived on site for door problems, inspected unit and work area. Tested door and found that the door latch was loose and also found bad door hinges. Replaced the hinges and tighten the bolts for the latch. Tested unit and its now operating as designed. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78731

Vincent

Job Details: 02/24/2023

Arrived on site to install parts previously ordered. Tested new control and unit is now operating as designed. Job completed.

We serviced a

GE DRYER

Model GTD65EBSJ4WS

Near Austin, TX 78735

Scott

Job Details: 02/24/2023

Arrived on site for lint building up and in talking to customer multiple time to dry heavy loads like jeans and towels . Ran air flow and heat test . Found an air flow restriction. Recommended getting apt maintenance to clean exterior vent . Shop backed out lint trap . Charged 162.36 collected 186.71 AUTHO C4C33MJob complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1835VF0

Near Hutto, TX 78634

Cliff

Job Details: 02/24/2023

Arrived on site to diagnose a refrigerator that is too cold. Found temps were not set after previous service trip and set temps to proper setting. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Austin, TX 78737

Kevin

Job Details: 02/24/2023

"Arrived on site and inspected microwave and found door is not closing, found lowes install didnt use installation kit and microwave is sitting directly on cabinet bottom. This doesnt allow space for door hinges to close properly. Install kit will be needed to correct issue and cabinet cutout will need to be remodeled and resized, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Driftwood, TX 78619

Kevin

Job Details: 02/24/2023

Arrived on site and replaced parts diagnosed on previous visit. Started normal cycle and did not observe any leaking. Customer will continue to monitor dishwasher or any leaking. If issue continues will need a new tub

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Austin, TX 78739

Kevin

Job Details: 02/24/2023

"Arrived on site and replaced belt, cam kit, gear case, and wash plate. Ran a diagnostic cycle after repair and washer is operating normally, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 02/24/2023

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78739

Kevin

Job Details: 02/24/2023

"arrived on site and found no saved error codes, ran all functions in manual diagnostic cycle and washer loses power during agitation and resets. Replaced control board and washer will now agitate. Ran an automatic test cycle and it passed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Harker Heights, TX 76548

Jonathan M

Job Details: 02/24/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the separator and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Belton, TX 76513

Jonathan M

Job Details: 02/24/2023

"Arrived on site for a microwave that is vibrating. Inspected unit and work area. The customer advised that the unit is constantly buzzing every single time they cook. Tested the unit several times boiling water in a cup and after a while finally heard the noise but found the noise coming from the vibration between the right side cabinet and the microwave itself. The sheet metal off of the microwave cover was vibrating off of the right side cabinet. When holding the sheet metal back away from the cabinet, found the noise stop completely. Found that the microwave was installed directly against the cabinet but still had a space on the left-hand side for the other side of the cabinet. I did advise the customer that the issue is with the installation because they dont have a gap between the cabinet and the microwave and that all other noises and functions are working properly. The unit is working as designed. Call complete."

We serviced a

GE DISHWASHER

Model GSD1200G00WW

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/24/2023

Arrived on site for dishwasher needing previously diagnosed switchs and latch. Upon arrival reconfirmed issue and installed all 3 parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Georgetown, TX 78628

Lou

Job Details: 02/24/2023

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found several scratches and dents on the RC doors and FC door and the right RC door cant open up very far due to the unit being up against the wall on the right side (photos). Customer advised the unit was the floor model at the box store. Using my jumper wire, I tested the ice maker from points T-H and it failed. I disassembled the FC section and removed and replaced the ice maker and tested. Unit is operating as designed. I recommended the customer get an extended warranty on the unit due to it being a display model. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78744

Matthew

Job Details: 02/24/2023

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Was told by customer that the unit has been leaking and ruined floors. Customer just closed on the house. Found that installer did incomplete job. The leak was coming from supply line that hadnt been tightened. Also the unit was not anchored down and was missing tow kick screws. Unit not Installed improperly. Secured supply line for customer to stop the leak. Builder has already ripped out damaged flooring for replacement. Customer will advise builder of missing installation screws. No other leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78747

Matthew

Job Details: 02/24/2023

Arrived onsite for door missing hinge on right side. Upon arrival inspected unit. Found hinge was not missing. Hinge retracted before being inserted into receiver. Removed door and corrected hinge. Placed securely and mounted door. Unit is functioning properly. Took pics. Did notice signs of floor damage from when unit was installed. Took pics. Job complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, TX 78748

Kevin

Job Details: 02/24/2023

Arrived on site and inspected dryer and found it is running and heating normally but there is no airflow showing on airflow meter.Sent a short video to KB/service management. Recommended to customer vent to the exterior be cleaned/cleared by a service before dryer is used again. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78724

Matthew

Job Details: 02/24/2023

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Auger motor was already replaced but was not energizing. Disassembled auger assembly and found no voltage to motor. Replaced control as requested. Unit was not functioning. Replaced auger harness on hand and still no voltage recorded to motor. Called tech line for assistance. Curt, SR#7735816958 ran test and verified 120 vac at control to motor but no voltage at motor. Suspected break in harness. . Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 W11558182 (Control)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Austin, TX 78739

Luis

Job Details: 02/24/2023

"Arrived on site for weak water flow,tested water dispenser weak water flow,removed filter to test dispenser found water spraying out of filter head with filter removed diagnosed a defective filter head. ordrng 1 242009602 (Filter head)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 02/24/2023

"Arrived on site to test unit for stuck filter. Also found light in FC not working. Removed filter and installed cap. Replaced filter, unit now working as designed. Ordering light modules per service pointer W11606409. Use S-Code S84638 to cover parts ; ordrng 4 W11632139 (Modules)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3NHAXVS01

Near Austin, TX 78701

Luis

Job Details: 02/24/2023

"Arrived on site. Powered unit on no lights powering on no voltage at housing,ui powered on compressor powered on condenser fan not running fan blade not spinning with ease no voltage to fan motor,found leak at water line. Diagnosed unit will need a new main control,water line and condenser fan motor ; ordrng 1 8212547RP (Water line) and 1 W10823803 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Lockhart, TX 78644

Joe Z

Job Details: 02/24/2023

"Arrived on site for not operating. Upon arrival inspected unit and is unplugged. Customer stated that as soon it is plugged in the breaker Tripps. Test unit and indeed tripped breaker. Gained access to control. Found that components powered by P3 connector is the issue. Found ice maker is causing the breaker to Tripp. Need to replace ice maker and icemaker harness. Ordering icemaker and harness. Office to reschedule. ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)"

We serviced a

WHIRLPOOL WASHER

Model wtw8500dc4

Near Austin, TX 78757

Vincent

Job Details: 02/24/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error codes F0E4 F3E2 F2E1. Ran a diagnostics cycle and found washer leaking from valves housing. Replaced part and tested unit is now operating as designed. No leaks where observed after repair. After repairs where done customer wanted to replace lid on washer,. Customer wants to proceed with lid replacement ordrng 1 W11102314 (Lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Austin, TX 78728

Vincent

Job Details: 02/24/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ice building up on freezer and ice dispenser not working. Tested ice motor and found it bad. I found the drain system clogged up. I installed new motor and cleaned out ice and drain tube. I advised customer I would have to return to install shaft because the one they had on old motor was badly rusted and stuck.ordrng 1 W11509548 (Shaft)"

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XSS00

Near Austin, TX 78737

Kevin

Job Details: 02/24/2023

"Arrived on site and inspected cooktop and found no power showing. Confirmed breaker is on. New modules will be needed to complete repair and are covered by five year of manufacturer warranty. ordrng 1 W10857233 (Module) and 1 W10885135 (Module) and 1 WPW10396615 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Austin, TX 78746

Luis

Job Details: 02/24/2023

"Arrived on site for a complete no cool. Unit running no cool no frost or ice build up on evaporator,ran diagnostics fans and thermistors passed,compressor powered on diagnosed a sealed system issue. Ordering an evaporator,compressor and uv drier ,sealed system covered by manufacture sealed system warranty. ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Killeen, TX 76549

Tyler

Job Details: 02/24/2023

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and found cause of failure was due to ice bucket teeth breaking from bucket and not mounting to the auger shaft correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Cedar Park, TX 78613

Maurice R

Job Details: 02/24/2023

Arrived on site for dishwasher not working. On inspection have F8E4 and F8E2. Found water in the overflow tray and unit will not run diagnostics mode. Clean the water up and ran unit in diagnostics mode. The drain pump is working but it is making a grinding noise. Took the drain pump off and called for the unit to drain and the pump was cutting off and on continuously. It stopped working for about 10 seconds and came back on. Reinstalled the pump and ran it through diagnostics mode again and it finished the cycle. The drain was making noise the whole time it was on. Ordering a drain pump. No water leaks detected during service.; ordrng 1 W11462456 (Drain pump) and 1 W11629914 (Control board)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78725

Matthew

Job Details: 02/24/2023

Arrived onsite for washer not functioning. Upon arrival inspected unit. Found unit unplugged and standing water in tub. Powered unit and found drain pump failed internally. Will need to order and replace. Removed standing water. Office to reschedule ; ordrng 1 W10919003 (Drain pump)