Service History 291 - Appliance Express

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP03

Near Austin, TX 78746

Leonardo

Job Details: 03/09/2022

Arrived on site to replace console and appliance manager. Replaced both parts under 5 year warranty. Test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Blanco, TX 78606

Brandon

Job Details: 03/09/2022

"Arrived on site to replace UI control as well as right side roller, after replacing I put unit into a defrost, unit was going through a defrost cycle and tested good.

We serviced a

GE WASHER

Model WCVH4800K2WW

Near Blanco, TX 78606

Brandon

Job Details: 03/09/2022

"Arrived on site to replace failed door lock, after replacing I ran a quick wash, unit tested good, "

We serviced a

FRIGIDAIRE WASHER

Model FFTW4120SW1

Near Marble Falls, TX 78654

Cliff

Job Details: 03/09/2022

Arrived on site to diagnose a washer that is not cycling properly. Found water valve failed and it will need to be replaced to complete repairs. Return date set for 3/16.Parts ; ordrng 1 5304511334 (Valve)

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PDQ2

Near Kingsland, TX 78639

Cliff

Job Details: 03/09/2022

Arrived on site to replace previously ordered parts for microwave. Found bad capacitor caused fuse to open power circuit. Capacitor and fuse will need to be replaced to complete repairs. As I had no internet in home office to set return appointment. ; ordrng 1 W10017410 (Fuse) and 1 WP4375020 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Georgetown, TX 78633

Gerry C

Job Details: 03/09/2022

"Arrived on site to install previously diagnosed parts, removed and replaced third level RH track and then removed and replaced lower door seal. Unit is not stalled at his time and has no water connection attached. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Austin, TX 78750

Justin

Job Details: 03/09/2022

"Arrived on site for a dryer not drying clothes properly. Upon arrival the customer stated it will take several cycles or hours to completely dry their clothes. I used the dryer test vent kit and found poor airflow for all dryers. I then went to the vent to check the temperature fluctuations for airflow and found the temp would reach 150?F, but when it dropped it would never go back up. I then tried turning off and unplugging the unit. I found the unit not heating at all now. I checked voltage at the wall and terminal block and both were good. I then ohmd out all sensors, thermistors, the element, and the fuse. All checked good. I found voltage dropping from the control indicating a bad control. I am ordering the control and the office will reschedule. ; ordrng 1 W11526004 (Control)"

We serviced a

KENMORE DRYER

Model 110.6022251

Near Georgetown, TX 78628

Gerry C

Job Details: 03/09/2022

"Arrived for drying issues. Due to what was found with the washer, the CX elected to cancel the 2nd appliance call on the dryer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2022

"Arrived to inspect no lights. I found the issue was the upper LED module had one led out and the rest were dim. I removed the module and rechecked the wiring and the issue was resolved when I plugged it back in. I tested multiple times and could not recreate the issue until the module was allowed to sit for a few minutes and cool down. Voltage to the module was 24.7 VDC with all LEDs working and 29.52 VDC with one and the others dim. The no-load VDC was 30.2. Due to the LED driver circuit voltage being loosely regulated and current regulated and temperature of the module assembly affecting its behavior, I suspect the module is the cause of the issue and we will need to return when the module arrives. No leaks observed during service. Office to schedule with the CX when p/n W11043011 arrives.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2022

"Arrived on site to inspect washer not agitating or spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit filled with water and the lid latch locked the lid, but the unit failed to agitate or spin. I could hear the motor windings humming.. I removed and replaced the capacitor and calibrat3d the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2022

"Arrived on site to check no lights, the CX presented a video that showed the crisper UI not working, the interior lights not working correctly and other functions very delayed. I checked the crisper door wiring harness and found it in good condition, i also inspected all connections and boards and found no problems. I performed a thermography and tested all loads and there was no excessive temperature on the boards. I inspected the ice maker housing after insuring correct mounting, found the fan running to slowly and the the ice maker door gasket barely contacting. The UI had signs of moisture of splashing and I advised the CX to not add ice to cups that have liquid in it. Office to authorize and order the ice maker fan and ice door assy and UI, office to contact CX to schedule service. No leaks observed during service. ; ordrng 1 W10833801 (Ice box fan) and 1 WPW10549589 (Ice door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the valve solenoid and tested. Through thermography, refrigerant switching could be verified to both evaporators and shut off as well. I sealed a large gap in the drain tube and removed a piece of foam that nearly blocked it. I verified the crisper drawer harness was intact and in serviceable condition, along with the connections to the associated control. I squared the chassis and matched the doors. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2022

"Arrived to inspect unit not staying on. The CX had the cord attached and after verifying both line VAC legs and connections, I tested. The unit would power on for about 5 seconds and shut off, unable to be started again. Service test mode revealed an F3E3. I removed the front panel and accessed the element area and found the inlet thermistor clearly unseated. I corrected the issue and tested. The unit heated and cycled as designed and I cleared the code from memory. Operational test good."

We serviced a

KITCHENAID DISHWASHER

Model KUDL03ITSS2

Near McGregor, TX 76657

Jonathan M

Job Details: 03/09/2022

"Arrived on site for a dishwasher that is leaking from one of the components installed from the previous visit of another company. Inspected unit and work area. The customer advised that the water leaked so bad that it caused cabinetry damage and wall damage to their entire kitchen and had all the cabinets ripped out prior to my arrival. He showed me where the water was leaking from and showed that it was from the drain pump. Found the drain pump not installed properly and not fully seated around all edges of the wash pump motor. Replaced the drain pump and was unable to test the unit as the customer does not have any wire, water, or drain hook ups at this juncture due to remodeling of his kitchen. Did ensure that the drain pump had a tight seal. The unit is now working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near McGregor, TX 76657

Jonathan M

Job Details: 03/09/2022

Around on site for a dishwasher that is not dispense. Inspected unit and work area. Confirmed the customers complaint and found the dispenser extremely hard to open and close. Replaced the dispenser and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pflugerville, TX 78660

Scott

Job Details: 03/09/2022

Arrived on site for leaking dishwasher. Found door not on hinge pin left side . Properly positioned door on pin. Door is now closing properly . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2022

"Arrived on site to inspect range cooktop middle burner not igniting. Upon further inspection, I tested the cooktop burners and found the middle burner not igniting. I found the orifice holder mounting screw loose. Tightened and retested and found the ignitor not making proper contact with the cap. Removed and replaced the burner head/cap assembly and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Scott

Job Details: 03/09/2022

"Arrived on site for broken door glass . Found outer glass is needed . Ordering outer glass ,handle and screws , badge . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11051158 (Outer door) and 1 W10831891 (Handle) and 2 98005521 (Handle screws)s and 1 W10481433 (Badge)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, TX 78753

Scott

Job Details: 03/09/2022

"Arrived on site for noise while washing . Ran got 03, 05,07Error codes . Found oil on gear case . Ordering gearcase , clutch , slider . No water leaks detected at time of service. Call to set return ; ordrng 1 W11185701 (Gearcase) and 1 W10905025 (Slider) and 1 W10905022 (Clutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYB02

Near Austin, TX 78726

Matthew

Job Details: 03/09/2022

Arrived onsite for refrigerator temperature issues. Upon arrival temps were within range. Unit had been making ice and harvested a batch during visit. All components seem to be functioning at the time other than what seemed to be intermittent ice production. Customer stated unit will make ice over night but not during the day. Found service pointers reference slow ice production. Will need to order Ice maker and UI based off of service pointer. Office to reschedule. Will need AUTHO ; ordrng 1 W11323058 (Ui) and 1 WPW10756907 (Ice maker) and 1 NeedsAUTHO (Needs AUTHO)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, TX 78729

Matthew

Job Details: 03/09/2022

Arrived onsite for broken rack pieces. Upon arrival found both adjusters had failed. Also customer was missing clip on upper right side. Qu customer 72.80 for parts and 205.75 for labor totaling 278.55 before taxes. Replaced adjusters and clip. Also instructed customer on cleaning filter. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Jarrell, TX 76537

Kimo

Job Details: 03/09/2022

Arrived onsite for for OTR MW vent hood not venting properly I tested unit and found that the blower was not moving as much air as it should. I am ordering 1x blower. And returning with damper. Office to reschedule.; ordrng 1 W11409094 (Blower)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0JZ0

Near Austin, TX 78727

Matthew

Job Details: 03/09/2022

Arrived onsite to replace previously diagnosed parts. Replaced convection fan motor. Tested unit and unit is not functioning. Blade is catching on panel. Fan blade is out of round or getting caught on cover. Ordering fan and cover. Office to reschedule ; ordrng 2 W10758272 (Fan blade)s and 1 WPW10134124 (Fan cover)

We serviced a

KITCHENAID RANGE

Model KFEG500EBS3

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/09/2022

"Arrived onsite range doors scratch, and not closing. Upon arrival the customer states it is the bottom drawer and not the oven door. He explained that the inside base of drawer has scratch and right side of drawer does not lock in place like he left side. Called techline for assistance. Tech requested pictures via sms text messaging. Tech recommended ordering and replacing left and right base rail assemblys, heat shield, also ordering scratched drawer base. Tech gave Sr# 7733140475 ordering all parts. Office to reschedule ; ordrng 1 W10813962 (Drawer) and 1 W10726740 (Sheild) and 1 WPW10306546 (Left rail) and 1 WPW10306546 (Right rail)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78746

Luis

Job Details: 03/09/2022

"Arrived on site for a defective led. Replaced all leds in freezer series,power cycled unit all leds working as designed."

We serviced a

JENN-AIR OVEN

Model JJW2530WB00

Near Austin, TX 78726

Justin

Job Details: 03/09/2022

Arrived on site to install previously diagnosed parts. I installed the power supply and control. I then preheat the unit and let it run for a while. I found it working as designed at the time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Leander, TX 78641

Jonathan S

Job Details: 03/09/2022

"Arrived on site for dishwasher having error code F8-E4. Inspected unit and work area. Found standing water in float tray. Drained water from tray. Performed diagnostics mode and checked fault codes. Found fault code F8-E2 drain pump electrical error, F8-E4 float switch and F8-E2 inlet valve error. Ran automatic test cycle and found unit had slow drain. Removed pump and found impeller turning freely. Found failed drain pump. Installed new pump and tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Kingsland, TX 78639

Cliff

Job Details: 03/09/2022

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best loading process for best results. No leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mustang Ridge, TX 78610

Jacob

Job Details: 03/09/2022

Arrived onsite for unit not draining. Looked and saw water at the bottom of the unit. Tenant said that unit had never drained since moving in. Checked the garbage disposal to be safe hole was knocked out. Hole was not punched out. Punched out the hole. Unit drained with no issues. No leaks at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Austin, TX 78748

Jacob

Job Details: 03/09/2022

"Arrived onsite for unit not heating. Tested the unit and unit wouldnt heat. Upon further investigation, found that the heating element was no good. Rescheduled with customer."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Austin, TX 78724

Jacob

Job Details: 03/09/2022

Arrived onsite for the unit not working when in clean boost are added to the cycle. Tested the unit and got errors for overload and off balance codes. Erased codes. Tested the unit and unit passed with no issues. Spoke with the tenant and let them know of how the unit works when those modes are picked and to be careful with the error that prompted for the issue they may be having on how to load the unit properly and using the correct settings. No issues at this time. Customer to call the office for the payment status on the unit for service visit.

We serviced a

GE DISHWASHER

Model PDW9280L00SS

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2022

"Arrived on site to inspect dishwasher not pumping water. Upon further inspection, the customer advised that the unit is not draining. I found the unit door cracked open and when I closed it, the drain pump came on. I placed the unit in diagnostics and tested the valve, motor, drain pump and all are operating as designed. I retested and it continued to operate as designed. Customer advised that the unit had stopped mid-cycle and it failed to drain. Looking through the tech manual, what the customer was describing was what the demo mode does. I tested the unit in a rinse only cycle and normal cycle and the unit continued to operate as designed. I inspected the drain pump, drain hose, disposal, check valve and harness and all look good.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Austin, TX 78746

Jonathan M

Job Details: 03/09/2022

Arrived on site for a microwave that has no power. Inspected unit and work area. The customer advised that this unit completely lost power after trying to replace the lightbulb with the unit plugged in. He said that there was a loud pop down near the light housing and it tripped his breaker. He said that after he flipped his breaker back on that the unit would not turn on. Confirmed the customers complaint and checked the thermal fuse. Found the thermal fuse blown. Replace the thermal fuse and tested the unit. The unit began to work as designed. The customer did not have a lightbulb to replace to ensure that the control was good or not. He advised that he would go run to Ace Hardware to see if they had a bulb that he could plug-in. The customer called me back later on and advised the light bulb would not turn on. Will return with control and housing as I was not sent with either. The office will need to contact the customer about a return trip due to an out of stock part.; ordrng 1 W11552021 (Control) and 1 W10210871 (Light socket) and 1 8206232 (Bulb)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2022

"Arrived on site to inspect washer dispenser with rust. Upon further inspection, I found rust on the dispenser tray rail and inside the valve housing on the left side. I removed and replaced the housing and tray and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID COOKTOP

Model KGCC766RSS01

Near Georgetown, TX 78628

Gerry C

Job Details: 03/09/2022

"Arrived on site for igniter not sparking. CX said they had a home inspection come by and left it unplug, I plug it back in to outlet and tested unit, the igniter spark was constant. I did further inspection and found that there was 1 or more igniter switches sticking. I had to order a new igniter harness to replace it. No gas leaks detected. . CX would like 1st call of the day. ; ordrng 1 WP4456901 (Igniter harness) and 10 WP3368921 (Bolts)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78702

Tyler L

Job Details: 03/09/2022

"Arrived on site for complaints of light not turning off. Found that when unit is plugged in, the bottom light will stay on. Spoke to PR. Will need new control board to complete repair. Office to reschedule.; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Austin, TX 78741

Tyler L

Job Details: 03/09/2022

"Arrived on site for complaints of cooktop turning off on its own. Installed 4 new switches. Tested all elements by turning knob to high. All elements working as designed. Advised customer to monitor. No other issues at this time, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78744

Tyler L

Job Details: 03/09/2022

"Arrived on site for complaints of water not dispensing. Found water dispenser working properly. Customer stated he was out of town for 10 days and it wasnt working when he got home. Then after being home a few days, it started working again. Found unit set for the coldest temperature for the RC. Adjusted temperature to middle setting. Inspected reservoir and looks good. Issue due to water reservoir freezing when customer was out of town. No other issues at this time. No water leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB0

Near Austin, TX 78724

Jacob

Job Details: 03/09/2022

Arrived onsite to replace the safety valve as per last technician. The tenant said that the unit still would not hold temperature after the original replacement of the igniter. Replaced the safety valve and let the unit get up to 350 degrees and let the temperature fall and the unit did turn back on to get up to temperature. No issues at this time. Collected remaining balance for parts and labor. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78745

Tyler L

Job Details: 03/09/2022

"Arrived on site for complaints of lights out. Found 4 top lights out in the RC, and 1 light out in the FC. Installed new freezer module, and the RC lights all came back on. No water leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Jarrell, TX 76537

Kimo

Job Details: 03/09/2022

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that there was a peace of ice stuck in ice dispenser blades. I removed ice and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Cedar Creek, TX 78612

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not washing dishes, upon inspection found the main pump had shorted. Quoted customer to replace pump and customer accepted. Replaced pump and tested for leaks, no leaks found. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Austin, TX 78717

Justin

Job Details: 03/09/2022

"Arrived on site for a refrigerator with he UI needing replacement. Upon arrival the customer stated that the paddle and dispenser area had significant mold and they wanted the components replaced. I quoted the customer for the drip tray, guide, grille, dispenser tube, and ice door at $198.38 and $236.50 for service/labor. The total coming to $470.76 after tax. The customer accepted. I installed all of the components and then tested the unit. The unit is working as designed. "

We serviced a

LG DRYER

Model DLEX5101V

Near Austin, TX 78717

Justin

Job Details: 03/09/2022

Arrived on site for a dryer in need of a new dryer vent hose. I installed the vent and the unit was now advised. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFE710H0AS1

Near Cedar Creek, TX 78612

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not heating, upon inspection found the unit only heated on broil, quoted customer to replace bake element. Customer accepted. Ordering element. Office to reschedule ; ordrng 1 W10779716 (BAKE ELEMENT)"

We serviced a

WHIRLPOOL DISHWASHER

Model IDT930SAGX0

Near Canyon Lake, TX 78133

Brandon

Job Details: 03/09/2022

"Arrived on site for customer complaint of UI console not lighting up on heat dry, and left side upper rack adjuster broken. I found failed UI console as well as broken adjuster on upper left side, I replaced adjuster, ordering the console. ; ordrng 1 W10894669 (Console)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Cedar Creek, TX 78612

Noah D

Job Details: 03/09/2022

Arrived on site to inspect unit for not heating clothes or drying. Upon inspection found the heating element snapped causing the issue. Replaced element and tested. All functions returned. Complete

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Buda, TX 78610

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not turning on, upon inspection found the unit not powered, checked outlet and found no output, checked the exterior breaker and it was floppy. Customer must electrician fix outlet. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/09/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wire at hinge and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWB300WQ2

Near Marble Falls, TX 78654

Cliff

Job Details: 03/09/2022

Arrived on site to diagnose a washer that is not filling with correct temperature issues of water. Found water hoses connected opposite of proper temp valves. Reset hose locations to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KENMORE REFRIGERATOR

Model 253.7060342

Near Marble Falls, TX 78654

Cliff

Job Details: 03/09/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not activating defrost cycle. Control is not currently in stock and unit not in a condition to warrant service. No further repairs to be done.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Marble Falls, TX 78654

Cliff

Job Details: 03/09/2022

"Arrived on site to diagnose a refrigerator that is not consistently cooling. Contacted tech line and they advised since customer has had 2 refrigerator in unit, and both have had identical symptoms since rv was purchased, issue is most likely with rv and not refrigerator. Tech line stated refrigerator must be removed from rv and connected to separate electrical supply to check refrigerator functionality. Homeowner to proceed with rv dealer to resolve issue.Tech line rep (Butch)File# 7733140684"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Andice, TX 78642

Jonathan S

Job Details: 03/09/2022

"Arrived on site for oven intermittently not responding and clock advancing faster than normal. Inspected unit and work area. Found oven gasket worn and allowing heat escape. Performed diagnostics mode and checked fault codes, found none stored. Tested operation and found excessive heat coming from unit and affecting UI. Removed gasket and installed new (TS). Tested operation and found gasket retaining heat as designed. Found unit connected to WiFi . Performed factory reset in attempt to keep time through WiFi. All tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Andice, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for dishwasher leaking water at the door and not drying dishes . Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes stored. Monitored test cycle and removed door panel. Found unit leaking from dispenser and minor leak from steam vent. Measured amp draw to heater and found heater drawing 7.5 amps. Found heating element hot at end of cycle. Removed failed dispenser assembly and vent. Installed new dispenser and replaced steam vent gasket. Performed diagnostics mode with door panel off. Monitored test cycle and found unit no longer leaking. All components operating as designed. Spoke with customer on service performed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Leander, TX 78641

David S

Job Details: 03/09/2022

Arrived on site to install previous diagnose parts. I gained access to the defrost heater and replaced it. I reassembled the fridge and put the unit into test 6 I found it not tripping the breaker when energized. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Andice, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for washer making a squeaking noise when in high spin speed. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Performed component test and found when changing speeds noise occurred. Inspected gearcase and pulley system. Found abnormal wear and tear to cam. Removed cam and installed new with belt. Assembled unit and tested operation. All working as designed, no water leaks detected during service. Spoke with customer on service performed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Jonathan S

Job Details: 03/09/2022

Arrived on site for dishwasher not powering on. Inspected unit and work area. Found unit unplugged underneath sink. Plugged unit in and tested operation. Found unit working as designed. No water leaks detected during service. Spoke with customer on service performed.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for washer walking when in use. Inspected unit and work area. Found unit currently in wash mode. Removed 11 twin size cover sheets and 1 towel from unit. Tested suspension rods and found working as designed. Performed diagnostics mode and checked error codes. Found error code F0-E5 off balance load and F5-E1 door latch error. Ran automatic test cycle and found all components operating as designed. Ran manual test cycle and tested lid lock several times and found locking. Inspected gearcase and pulley system. Found unit sliding on floor, recommended adding washer friction pads. No service fee collected."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS01

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for oven combo over heating. Inspected unit and work area. Performed diagnostics mode and found fault code F6-E1 over temperature. Powered unit off at circuit breaker. Followed tech sheet process, measured resistance on bake, broil and convection. Found all within range. Measured resistance on temperature sensor and found correct. Powered unit back on and cleared error code. Performed temperature test on bake mode at 350?. While informing customer on temperature test customer stated that issue was when baking that the convection element was glow red. Found average temperature at 338?. Called Whirlpool tech support and spoke with Rich. Went over service performed, he stated that relay is possibly sticking intermittently. Will need to replace control to correct. Removed failed control and installed new. Calibrated unit +10?. Tested bake operation and found unit working as designed. (Sr# 7733140496)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for refrigerator not freezing or cooling well. Inspected unit and work area. Gained access to compressor and measured amp draw to compressor, found low amp draw. Gained access to evaporator and found signs of restriction in sealed system (see SD-picture). Found compressor and evaporator will need to be replaced. Gave customer a rounded estimate on sealed system repair.

We serviced a

GE RANGE

Model JGBP33BEH5BB

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

Arrived onsite and replaced the rusting and warped bake pan. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

Wesley

Job Details: 03/09/2022

Arrived onsite to replace previously ordered part. Replaced evap fan assembly. Unit fan still does not run. Tracked voltage from tan to red and yellow to red at p14 and cabinet 8-pin connector. Proper 14vdc at connectors both locations. But fan will not energize. Called techline and discussed findings with Chris #sr7733139666 designating refrigerator non repairable out of warranty. Advised customer on findings and report to Techline. No further charge.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leander, TX 78641

David S

Job Details: 03/09/2022

I found out the unit is under a Lowes extended warranty. I provided the number for the customer to call. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519CS2

Near Austin, TX 78717

David S

Job Details: 03/09/2022

Arrived on site for micr vent light not turning off. I found the customer using an led bulb. I swapped in the correct bulb and found the unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Round Rock, TX 78664

David S

Job Details: 03/09/2022

Arrived on site to replace panels on the microwave. The home builder replaced the microwave. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Austin, TX 78728

Justin

Job Details: 03/09/2022

Arrived on site to install previously diagnosed parts. Upon removing the unit I found the vent going outside still not centered and hanging over the hole. I installed the new blower and then tested the unit. I found the unit making no abnormal sound. The customer still found the noise slightly abnormal. I called techline and spoke to Adrian and received SR# 7733141650. We found the unit working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78728

Justin

Job Details: 03/09/2022

"Arrived on site for a refrigerator freezing stuff in the refrigerator compartment. Upon arrival the customer stated that items will freeze around the ice maker and crisper drawers, but within the last week or two it has stopped. I checked temps and found the FC at 2?F, the RC by the crispers at 25?F, and the upper RC area at 33?F. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evap and found no ice build up nor any sign of a defrost issue. I gained access to the control and ohmd out all thermistors. The RC thermistor read 7.23k and the FC thermistor read 16.25k. These are accurate at the time of reading. I checked voltage going to the components from the control and found them good. At the time of service I found no faulty component. I informed the customer of my findings. I also let them know that due to the dampers and incoming cold air from the FC that sometimes items in the RC can get icy, and if they wanted to reduce this they can increase the temps on the UI. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, TX 78665

David S

Job Details: 03/09/2022

"Arrived on site for dishwasher starting the cycle over, and the top rack being broken. I inspected the unit and work area. I found the top adjuster has been broken. I ran a diagnostics cycle and found fault code f3e3 owi failed calibration. I quoted the customer for the adjuster kit and owi. I found out the home builder is mhi and should have one year builder warranty. I reached out to claims and submitted a closing document. Pending review for additional home builder warranty. The office will contact the customer when we have approval.; O-emld tckt"

We serviced a

GE DRYER

Model GFD55GSSN0WW

Near Austin, TX 78727

Justin

Job Details: 03/09/2022

Arrived on site for a gas dryer with a gas smell when sitting. Upon arrival the customer had the gas shut off. I turned the gas back on and used the gas detector wand to search for a sign of a gas leak. I used the wand on the line and did not detect anything. I then gained access to the inside and used the wand on the regulator and solenoids. I could not detect any leak. I then ran the unit for several minutes and let is sit for a while. I checked all components again and could not detect a leak. During service I smelled no gas either. At the time of service the unit was running as designed. Call complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Austin, TX 78724

Jacob

Job Details: 03/09/2022

Arrived onsite for unit not washing. Tested the unit and noticed that the pump and motor wouldnt not turn on. Replaced the pump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

AMANA RANGE

Model AER6303MFB2

Near Austin, TX 78724

Jacob

Job Details: 03/09/2022

"Arrived onsite for the unit had gotten stuck when trying to turn off the oven. Went to flip the breaker before starting it. Tested the unit, unit was working with no issues. Coupler not duplicate the issue to see it happening. Let customer know that if the issue continues to get a log of the times and dates or to record on the phone. No issues at this time. Job complete"

We serviced a

LG WASHER

Model WM3370HVA

Near Austin, TX 78723

Jacob

Job Details: 03/09/2022

"Arrived onsite for unit leaking. During testing, did see the unit leaking p. Upon further inspection, found that a small hose next to breather hose at the top back left of the tub was not connected and causing the leaking. Put hose back into place and tested the unit for the leaking. Unit did not leak anymore. No issues at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78746

Leonardo

Job Details: 03/09/2022

Arrived on site to test unit for burning smell. Test unit and found smell coming from inner door insulation from previous board burning. Removed burning piece test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2022

"Arrived on site to test unit for doors not leveled, leveled doors, customer approved, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2022

"Arrived on site to test unit for no drain, customer stated that unit is not running since July, with water still in there, open unit and found track clip stuck under float, removed clip, put unit through diagnostics, all components are working good and unit drained good, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2022

"Arrived on site to replace previously diagnosed blower fan, after connecting unit to Wi-Fi undated are not being received, replaced console and blower, tested unit unit running as designed, advised customer to connect new console to Wi-Fi, job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leander, TX 78641

David S

Job Details: 03/09/2022

I found out the unit is under a Lowes extended warranty. I provided the number for the customer to call. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Round Rock, TX 78664

David S

Job Details: 03/09/2022

"I inspected the microwave and found the vent hood light not turning on. I found the wiring harness damaged. I repaired the harness, and retested the unit. It is working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Kyle, TX 78640

Brandon

Job Details: 03/09/2022

"Arrived on site for customer complaint of RC not cooling, found air duct and return air frozen over, since unit is in the garage, customer said he would just defrost it manually for a couple of days.

We serviced a

SAMSUNG DRYER

Model DV405ETPAWR/AA

Near Kyle, TX 78640

Brandon

Job Details: 03/09/2022

"Arrived on site for customer complaint of unit not heating, found no power at L2, took pictures and showed customer,

We serviced a

MAYTAG REFRIGERATOR

Model MSD2652KGW

Near Temple, TX 76502

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator needing previously diagnosed parts for water related leaking into the freezer compartment from fill tube. Upon arrival reconfirmed issue and installed needed parts. Upon testing found unit still couldnt dispense ice. Entire auger hosing overpacked with a block of ice created from all previous unresolved ice marker leaking issues. Couldnt safely remove ice blockage without causing further damage to wires and liner. Unit needs to be thawed 24-48 hrs prior to repairs. Also found evidence of home having a plumbing issue that has caused previous problems reported plus lead to the required parts needing safe completion of repairs. Office/service mangement to get with Tg for further details if ahs approves repairs. ; ordrng 1 WP67003226 (Auger motor) and 1 WP65889 (Auger capacitor) and 1 WP10114901 (Aug. coupler) and 1 WPM0223101 (Aug. nut) and 1 WP67006524 (Filter head) and 1 Cnote (Office/service mang. Needs to get with Tg on this call. Read att note first!) and 1 Cnote (Needs ahs autho!!!) and 1 Cnote (Customer needs TGO for reschedule)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Belton, TX 76513

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator frosting up in fc. Upon arrival customer pointed out the top area around door switch was frosting over. Found upper middle section of door gasket bowed not allowing door to seal correctly. Reshaped door gasket and ensured with customer that door could up and shut and fully seal. Call complete

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

"Arrived on site for washer needing previously diagnosed rebuild.upon arrival installed gearcase, actuator, splutch asm, and agitator. After installing required parts I reassembled and tested unit. Found no leaks. Unit cycling through fill agitation and drain as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

Arrived on site for a dishwasher with murky water still in the bottom of the tub after full cycle was run. Upon arrival confirm complaint. After further diagnosis of unit I found that the drain pump before being tested was a ohming at 37 to 40 ohms instead of the 16 to 25 that it was supposed to be per the manufacturer text sheet. Also found when pump was finally tested it was too weak to pump all the water out. Replaced the drain pump reassembled and tested the unit to refill agitate and drain cycle found no signs of leaking and unit fully emptying out the tub as designed within the allotted time. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXVS00

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed a stable 120 V connection from outlet found thermostat defrost bimetal and both fans running as designed. Then found that start device on the compressor was failing after replacing the start device I was able to reassemble and test unit and found compressor and all other components taking on and functioning allowing freezer temperatures to drop down while on site. Found amp draw the compressor right at one amp with no increases. Inform customer to allow unit 24 hours to cool before sticking any items in. Call complete

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV174KFA

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

"Ive on site for microwave not heating and making a loud noise. And upon arrival confirmed issue after running a water test after further inspection I found the cause of the noise in the lack of heat was due to the capacitor, diode, and magnetron having a internal failure. Installed all three parts reassembled and tested the unit and found a cord heat on multiple test back to back and noise returned to normal. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

"Arrived on site for refrigerator needing previously diagnose defrost related parts including RC evap fan, UI/high-voltage control kit, RC harness, drip pan and shims. Upon arrival also found that unit still needed to finish defrosting and after clearing out all remaining ice I was able to install Avenida parts than reassembled and tested unit. Found unit fully functioning as designed and inform customer to give the unit at least 24 hours to stabilize the temps and an additional 24 hours to finish filling the bucket up with ice. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator with doorhandles loose and not tighten down properly. Upon arrival confirmed issue and found that the crisper drawer as well as the freezer drawer handles were not tighten down properly. After tightening down the bolts that hold the handles in place I have found that the handles no longer jiggle when held. Informed customer to let us know if issue returned. Call complete

We serviced a

KENMORE COOKTOP

Model 790.4129903

Near Harker Heights, TX 76548

Tyler

Job Details: 03/09/2022

Arrived on site for cooktop meeting previously diagnosed front rate switch. Upon arrival confirmed prior complaint. After further testing I found that the front right infinite switch had blown a hold through the switch causing it to not allow the full 240 V to the burner I also found that the back left 8 inch infinite switch was sending full power to the burner simulating that the burner was set to high even if it was set on low setting not allowing unit to regulate the temp. Replace both the front left and back left infinite switches after reassembling and testing unit found that all burners were fully functioning as designed and could allow for temperature fluctuations in the knobs returned

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Austin, TX 78722

Tyler L

Job Details: 03/09/2022

"Arrived on site for complaints of same error code for long drain. Installed new drain pump. Tested unit in normal cycle and monitored. Let cycle run for 20 minutes and no error codes came up. Unit advancing through the cycle properly, and draining well. No water leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Paige, TX 78659

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not spinning without a loud creaking noise, upon inspection found the units tub squeaking when spun, checked underneath unit for any issues and found none, belt was good and motor looked good, checked inside tub and found the agitator was locked into place, tried to remove agitator and the nut was stripped into place. Noise is coming from under agitator. Ordering spanner nut and returning with a breaker bar and agitator to remove. Office to reschedule ; ordrng 1 WP21366 (Spanner)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Bastrop, TX 78602

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not cooling, upon inspection found the units freezer Evap covered in a block of ice. Instructed customer to defrost unit and I replaced the control board to fix defrost issue. Customer will defrost for 3 days and tested unit. Complete"

We serviced a

B M M :M :V. MICROWAVE

Model WMH32519HW06

Near Bastrop, TX 78602

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not allowing fan to blow without loud noises, upon inspection found the units blower fan blowing a loose piece of tape causing the noise, removed debris and tested. All functions worked. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25CQXFB02

Near Kyle, TX 78640

Jacob

Job Details: 03/09/2022

Arrived onsite for unit staying on consistently to cool. Unit was working upon arrival. Customer says the issue will come and go and that north has spoiled but the unit is just not staying on consistently. Went ahead and replaced the thermostat on the unit. Unit turned on with no issues. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ00

Near Kyle, TX 78640

Jacob

Job Details: 03/09/2022

Arrived onsite to replace the fan motor. Replaced fan motor. Fan did not work correctly. Need to order a new fan once again. Ordered part. Rescheduled with customer ; ordrng 1 W11024089 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Round Rock, TX 78664

Scott

Job Details: 03/09/2022

Arrived on site for filter popping out of housing about 12 hrs after being installed . Tested dispensing couldnt find high water pressure. Replaced filter housing . Tested water system . Filter is staying put . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Round Rock, TX 78664

Scott

Job Details: 03/09/2022

"Arrived on site ,replaced motor and cap . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Pflugerville, TX 78660

Scott

Job Details: 03/09/2022

"Arrived on site for water leaking from inter filter cover . Found water tank cracked . Replaced tank tested unit all connections dry.. No other leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JB0

Near Austin, TX 78759

Matthew

Job Details: 03/09/2022

Arrived onsite to replace previously diagnosed parts. Replaced control panel. Unit is functioning properly. Before leaving customer complained about storage drawer not fitting properly. Found failed drawer slides. Need to order and replace slides. Office to reschedule ; ordrng 1 W10807828 (Drawer glide)

We serviced a

WHIRLPOOL OVEN

Model IGL730CS0

Near Austin, TX 78759

Matthew

Job Details: 03/09/2022

"Arrived onsite for range with error code and smell. Upon arrival tested unit. Found that all bake functions will not operate. Unit immediately giving F8E0 fan speed error. Fan will not energize. Ohmed fan and checked good. Ran checks on control and was not sending proper voltage to fan. Customer stated error was intermittent. While disassembled could smell Oder from unit. Found evidence suggesting rodent activity.