Service History 291 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model n/a

Near Cedar Park, TX 78613

Paul

Job Details: 06/22/2022

Arrived onsite for a wall oven that will not turn on. I found the thermal fuse blown. I used my mini breaker to bypass the thermal fuse and tested the oven. The fan is working as designed and it is heating. I replaced the fuse and the oven works as designed. I showed the customer how to form the door gasket periodically to help heat loss at the fan intake. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Leander, TX 78641

Paul

Job Details: 06/22/2022

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and the UI. I made sure all dispenser functions were working properly. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78633

Paul

Job Details: 06/22/2022

Arrived onsite for a cooktop with burner flame issues. Mr stated the only issue was the back left burner was yellow tipping at times. I looked at the burner and everything looked good and I explained that something foreign was coming out in the flame causing the issue. After running the burner on high for a few minutes the yellow tipping went away and the flame was blue. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KEHU309SSS06

Near Georgetown, TX 78633

Paul

Job Details: 06/22/2022

Arrived onsite for a microwave with the control panel turning on and counting down but nothing else functions. I found a store F6E0 and F7E0. The unit is not connected to water. I found the microwave light not working. I pulled the oven and tested voltage at the microwave main control and had 120VAC. I tested the unit again after power resetting and the unit is working as designed. I went over power surges and about resetting the breaker with the customer.

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS0

Near Georgetown, TX 78633

Paul

Job Details: 06/22/2022

Arrived onsite for a compactor that the door will not open and it will not start. I found the unit installed with the cabinet brackets but the brackets were bent. I straightened the brackets enough to remove the screws and get the unit out. I found the gears good but jammed because the gap between the motor and drive gear was not correct. I corrected the gears and tested the unit. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78628

Paul

Job Details: 06/22/2022

Arrived onsite for a dryer with the door not closing properly. The latch and strike need to be replaced. I installed a latch and strike kit and tested the unit. All is working as designed. Call complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA 07

Near Marble Falls, TX 78654

Lou

Job Details: 06/22/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice maker. During the process, I removed the ice maker and all ice from the ice box and sealed the air gaps with silicone. Installed the new ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to inspect dishwasher after plastic melted on heating element. Found no failures to unit at this time and advised customer on findings. No leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HS

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to diagnose a cooktop with a burner not working. Found lf burner not operating and replaced burner and infinite switch. Tested unit and found all is functioning properly at this time.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78702

Wesley

Job Details: 06/22/2022

"Arrived onsite for icemaker with good production, but needed thorough cleaning and a new filter. Provided thorough cleaning and new filter. Unit is now operating as designed. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Austin, TX 78759

David S

Job Details: 06/22/2022

Arrived on site for fridge having water build up in the rc section. I inspected the unit and work area. I found the drain tube clogged with ice. I removed the ice build up and found the drain tube clear. The unit is working as designed. Job complete.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Austin, TX 78759

David S

Job Details: 06/22/2022

"Arrived on site for washing machine taking longer to washer. I inspected Ted the unit and work area. I found and unbalanced error code in diagnostics. I found the inner basket out of round and wobbling. This is causing the unit to go unbalanced and the washer is trying to correct itself, making it run longer.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78626

Kimo

Job Details: 06/22/2022

Arrived onsite for for cooktop with right front burner not heating pans evenly. Upon inspection I found that the burner head was not sitting leveled. I adjusted the head to get it as leveled as I could (see pix). Tested unit and found unit operating as designed. Job complete.

We serviced a

SAMSUNG DRYER

Model DV448AEP/XAA

Near Austin, TX 78738

Justin

Job Details: 06/22/2022

"Arrived on site for a dryer running and stopping shortly after it starts. Upon arrival the customer stated the unit has now been working the past several days. I tested the unit and let it run for 20 minutes and found it never shut off. I also checked airflow with the vent on and off. I found the airflow poor, and I found the unit running as designed. I informed the customer of my findings. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Spicewood, TX 78669

Justin

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. I installed the console and then test the unit. I loaded the dryer with a wet towel and let it run for 15 min. I found the unit no longer throwing the error code. The unit is now working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Spicewood, TX 78669

Justin

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. I installed all LED modules. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lakeway, TX 78738

Justin

Job Details: 06/22/2022

"Arrived on site to install previously diagnosed parts, and upon removing the old capacitor I found it badly leaking. I replaced the cap and then ran a test cycle. I found the unit now working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78734

Justin

Job Details: 06/22/2022

"Arrived on site for a washing machine that quit right before the spin and began making a loud electronic noise. Upon arrival the unit was unplugged. As soon as I plugged the unit in an abnormal hum from the drain pump began. I was able to put the unit into diagnostics mode and found stored error codes F7E0 for loss of power, F9E1 for drain pump problem, F2E1 for stuck key. I cleared the error codes. I then ran each component individually and found the drain pump not working, but humming excessively loud. I gained access to the bottom of the unit and found significant gearcase oil indicating a failing gearcase. I then checked voltage going to the drain pump and found it good. I then ohmd out the drain pump and found it read 21.7 which is out of range indicating a failed drain pump. I gained access to the control and found no burnout or visibly failure. In order to repair the unit it will need a new drain pump, gearcase, and slider

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Austin, TX 78738

Justin

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. I installed the ice maker and then tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Austin, TX 78747

Scott

Job Details: 06/22/2022

"Arrived on site ,replaced right fresh food door gasket . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Austin, TX 78726

Matthew

Job Details: 06/22/2022

Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Found auger motor not energizing. Replaced motor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected washer and found it is unplugged, and full of water. After reconnecting to power drain pump is Getting power and making noise but not removing water. Removed water with shop vac and disassembled drain pump and did not find any pocket debris or issues. Replaced drain pump and reassembled washer and it will now drain properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and found no ice production, found icemaker motor is not cycling. After replacing icemaker found valves actuator when icemaker cycles but there is no water entering icemaker. Removed filter and added a bypass to filter head and it will now give water to icemaker. Customer does not have a new filter on hand. Replaced filter head that comes with a bypass and it will now give water to icemaker properly. If Customer has any further issues order Ice bin."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for burner too hot, tested unit found FL burner running only on HI, replaced infinite switch, tested unit u it now running as designed,job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2022

Arrived on site to test unit for not cooling. Customer stated he unplugged unit for a few minutes and plugged back in and has been working since. Ran diagnostics and verified all components working as designed. No issues currently present. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED96HEAU0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for squeaking. Found rollers and idler were seized. Replaced rollers, idler and belt. Tested unit, unit now working as designed. Clean interior of unit of lint build up.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for not cooling in FC. Found evap frosted up. Per service pointer W11329116C replaced evap cover and control kit(control and UI). Tested unit, unit now working as designed. No leaks detected.

We serviced a

JENN-AIR OVEN

Model JGRP430HL00

Near Austin, TX 78735

Leonardo

Job Details: 06/22/2022

Arrived on site to replace front door and hinges. Replaced all parts test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, TX 78732

Luis

Job Details: 06/22/2022

"Arrived on site for no cool. Powered unit on compressor attempting to power on then shuts off,installed a new starter powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78732

Luis

Job Details: 06/22/2022

"Arrived on site for not dispensing water. Diagnosed high water pressure,attempted to shut off water from shut off water valve,valve defective and not shutting off,turned off water from street,replaced waterline and installed reducer valve. Turned water back on at street tested water dispenser unit working as designed. Customer will need shut off valve replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHV01

Near Manor, TX 78653

Joe Z

Job Details: 06/22/2022

Arrived on-site to install previously diagnosed parts. Found that the weld on the top hinge was broken causing pin to raise and allowing door to slide off. Replaced hinge and test door. Door opens mid closes correctly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78731

Luis

Job Details: 06/22/2022

"Arrived on site for ice build up on fresh food evaporator. Replaced evap fan motor that includes new thermistor,per service pointer replaced drip pan,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Manor, TX 78653

Joe Z

Job Details: 06/22/2022

"Arrived onsite for NOT WASHING, NOT COMING ON OR RUNNING. Upon arrival tenant mentioned that unit is operating,but just shakes me leaves clothes wet. Ran diagnostics and did not get error codes. Ran a drain and spin cycle and got a little more shake than normal. Found right front leg was not leveled. Adjusted the right front leg and test unit again. Ran an auto test unit operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Killeen, TX 76549

Tyler

Job Details: 06/22/2022

Arrived on site for washer making loud noise/taking to long to wash. Upon arrival confirmed issue. Found no errors in diagnostics. After further testing I inlet valve ohming out of range on cold side and found oil leaked from gearcase into tub (staining customers cloths) and around splutch and motor. Interior of motor windings are rusted from unit leak. Couldnt removed washplate due to oil and rust. Will need office to get autho to complete repairs before rescheduling and availability of parts is known.; ordrng 1 W10834890 (Washplate) and 1 W10427633 (Shield) and 1 W10006487 (Motor) and 1 W10396887 (Hub)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMK02

Near Austin, TX 78737

Luis

Job Details: 06/22/2022

"Arrived on site for water leaking. Checked freezer drain clear no obstruction or ice in drain tube,removed grill cover checked drain pan no leaks or cracks had water dispenser run no leaks from tubing,found water build up in freezer gasket. Diagnosed insulation void in door liner causing moisture build up and leak from freezer door also found fresh food gas,eta damaged magnet strip exposed and falling out of gasket unit will need both doors. ; ordrng 1 2326212SB (Freezer door) and 1 2307198S (Fresh food door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Round Rock, TX 78681

Jonathan S

Job Details: 06/22/2022

Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found RC evaporator having ice buildup. Performed diagnostics mode and tested defrost operation and found unit defrosting. Tested RC defrost sensor and found failed circuit. Will need to defrost unit and replace evaporator panel assembly. Spoke with customer on defrosting unit 24 hours before return service. Schedule return for Wednesday the 29th;

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, TX 78664

Jonathan S

Job Details: 06/22/2022

Arrived on site for dishwasher having damaged tub. Inspected unit and work area. Found unit not yet installed due to top of tub damaged and would leak if attempted to use. Will need to replace tub assembly. Inspected all other components and found no damages. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Marble Falls, TX 78654

Lou

Job Details: 06/22/2022

"Had to re#order parts due to not being sent with previous parts prescreened/ordered. Ordering the RC evap motor harness, UI, RC evap drip pan kit, PARTS RESEARCH-SHIMS, and permagum. Office to schedule return service.; ordrng 1 W11387384 (UI) and 1 W11087438 (RC evap motor harness) and 1 W11457241 (Drip pan kit) and 4 PARTSRESEARCH (SHIMS)s and 1 212643 (Permagum)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Round Rock, TX 78665

Jonathan S

Job Details: 06/22/2022

"Arrived on site to install previous diagnosed parts. Removed power cord and control, installed new. Performed diagnostics mode and check model and serial configuration. Powered unit off and installed new UI. Performed diagnostics mode and ran test cycle and found pop sound from control. Found circuit four drain pump failed. Found break in lower harness. Will need to replace lower harness with control and possibly drain pump. Office to schedule return when ETA is available on parts. ; ordrng 1 W11419171 (Control) and 1 W11130936 (Lower harness) and 1 W11263349 (Drain pump) and 1 W10006482 (Rotor) and 1 W10006483 (Stator) and 1 W10905022 (Clutch) and 1 W11185701 (Drive assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Round Rock, TX 78665

Jonathan S

Job Details: 06/22/2022

"Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Advanced ice maker cycle and found ice maker mold separating frost face. Will need to replace ice maker to repair. Removed failed ice maker and installed new. Assembled unit and monitored cycle. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lago Vista, TX 78645

Gerry C

Job Details: 06/22/2022

"Arrived to inspect non-operation. I found the control panel had bubbled and allowed moisture to enter the UI and cause a failure. Office to order console and ui. No leaks observed during service. ; ordrng 1 W11460908 (Console, BK) and 1 W11460962 (Panel, UI)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYS6

Near Temple, TX 76502

Kimo

Job Details: 06/22/2022

Arrived onsite for DW with no power. Upon inspection I found that the wiring nuts in the junction box had cam loos. I corrected this and put unit in diag mode and found F7 e1 heater not coming on stored. I tested heater thought the harness at the control and found that it tested good. Which leads me to think that the control may be failing. I am ordering 1x control and returning with heating element.I also noticed that there was way too much suds during diag cycle so I adjusted the rinse aid down and advised customer to use less diagnostics. Office to reschedule ; ordrng 1 W10804121 (CNTRL-ELEC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marion, TX 78124

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for water drip from ice maker, tested unit found ice maker over filling with water and leaking out on left side, customer stated that sometimes it leak and then it doesnt, inspected ice cubes and found some normal and some still in full line not broken up do to thickness,since this issue is intermittent and numerous amount of parts have been replaced, called tech line and presented my findings do construction in the area recommended installing pressure regulator, tech line agreed SR#7733948057, ordering pressure regulator and pex line, office to reschedule ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near Austin, TX 78704

Wesley

Job Details: 06/22/2022

Arrived onsite for paddles worn and not responsive and ice door motor failure; ordrng 2 W10133603 (Pad kit)s

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Smithville, TX 78957

Joe Z

Job Details: 06/22/2022

"Arrived onsite for NOT FUNCTIONING ANYMORE. BUZZING CONSTANTLY, DOESNT SPIN OUT THE CLOTHES OR COMPLETES CYCLES.. upon arrival test unit and as soon as unit is plugged drain pump buzzes. Need to replace drain pump. Replaced drain pump and drain pump now activates. Tested unit and flow of water did not sound correct. Inspected drain hose and drain hose is faulty. Need to replace drain hose. Ordering drain hose to complete the job. Office to reschedule ; ordrng 1 W11244231 (Drain hose)"

We serviced a

WHIRLPOOL DRYER

Model LDE482

Near Austin, TX 78750

Matthew

Job Details: 06/22/2022

Arrived onsite for dryer making noise after repair. Upon arrival found blower wheel moving freely. Assembly was missing retainer clip but also blower was warped where it sits on the motor shaft. ordrng 1 Y303836 (Blower)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS11B

Near Killeen, TX 76549

Tyler

Job Details: 06/22/2022

Arrived on site for dishwasher not finishing cycles and continuously running. Upon arrival confirmed issue. Found polarity to unit showed an opened ground connection leading to new control failing. Installed new control and informed customer to run cycle with extension cord to another outlet (pre checked for proper polarity and connection). Informed customer an electrician would be needed to repair outlet under sink to dishwasher. Unit functioning as designed. Call complete ; ordrng 1 Cnote (Need findings of electrian needed for dishwasher outlet)

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Austin, TX 78734

Leonardo

Job Details: 06/22/2022

Arrived on site to test unit for fan knob shows off when on low. Ordering new knob for fan will drop off at the door. Office to reschedule ; ordrng 1 W11084044 (Fan Knob)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Killeen, TX 76549

Tyler

Job Details: 06/22/2022

Arrived on site for dryer not starting after being powered on. Upon arrival confirmed issue but found no errors in diagnostics. I then tested power supply and found no failures. Disassembled unit and found thermal fuse broken due to possible clogged venting within home. Informed customer dryer vent cleaning would be needed. Rescheduled customer for 6/30/22 to complete repairs with thermal fuse. ; ordrng 1 W10909685 (Fuse) and 1 Venttestkit (Vent test kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Austin, TX 78746

Matthew

Job Details: 06/22/2022

"Arrived onsite for refrigerator not making ice since last repair. On arrival found about 2 batches of ice in bucket. Ran test on emitter and receiver, switches, ice harvest and fill test. All checked good. Called tech line for assistance. Ran through test and confirmed components are functioning properly. Ice maker is harvesting and unit is filling. Tech stated there Could potentially be an issue with the main control. Customer would need to allow a full 24 hrs without use and record the amount of ice produced. Depending on level of ice after 24 hrs without use may suggest loss of voltage from main control. Provided SR#7733942209. Customer will need to monitor. Left control locked so that dispenser is not used at this time. No way to test intermittency, do to all test passing during visit.

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW0

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

Arrived on site and inspected dryer and found it is running but not heating. Disassembled dryer and found all components checked good but there is no voltage coming from control board only from motor. Control board will need to be rebuilt in order to correct issue. Also found airflow is showing blocked. Recommend that homeowner havent been to the exterior cLeared/clean before dryer is used again once control board has been rebuilt; ordrng 1 Controlboard (Rebuild)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Buda, TX 78610

Kevin

Job Details: 06/22/2022

"Arrived on site and found save error codes F13, f11, f24. Washer is outside, RV service center associate up to water and power but there is no drain connection. Ran a diagnostic cycle and when washer gets to C3 It drains the water and keeps draining. Replaced pressure switch and ensured pressure hose was clear. Washer will still not pass C3. Will need to bring back door switch and controls. 7733883571; ordrng 1 W11367297 (Control panel) and 1 W11574590 (Control board) and 1 W11035628 (Door latch)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78747

Scott

Job Details: 06/22/2022

"Arrived on site , replaced timer , control , and temp switch . Set dryer on sensor dry . Ran temp checks at same time . Ran dryer 15 min with and with out vent on , still repeating same problem . Called tech line , they recommended replacing main harness also ordering sensor Set return 6/30; ordrng 1 W10640709 (Main harness) and 1 W10681051 (Sensor)"

We serviced a

WHIRLPOOL OVEN

Model KMBP100ESS03

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for not heating properly, tested unit found a connection on to control has fall out do to a broken retainer clip and temp sensor pinched, found that unit is not receiving proper voltage, wired to a 120VAC Circuit, unit has all functions but the grill element will not engage due to incorrect voltage, replaced control and temp sensor as precautionary, advised customer to contact electrician to resolve issue, job complete ; ordrng 1 W11398764 (Filter)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near New Braunfels, TX 78130

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for blown light bulb, tested unit found shorted control, recommend replacing light bulb housing and control, ordering control, office to reschedule ; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/22/2022

"Arrived on site for washer not starting cycle (per customer on arrival). Upon arrival co firmed complaint but found no errors in diagnostics. I then found stable and properly polarized outlet. I hen verified pump, actuator , and motor all ohmed within technical manufacturing specs. Found capacitor had failed not allowing stable power to pass to motor. After replacing cap with truck stuck capacitor, I then reassembled and tested unit in diagnostics and normal operation. Found no signs of leaks and unit fully starting and cycling through settings as designed. Call complete ; ordrng 1 W11162560 (Cap. Tg truck stock dont order)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Salado, TX 76571

Kimo

Job Details: 06/22/2022

"Arrived onsite for refrigerator not making ice and making loud noise at times. Upon perform diagnostics mode I found that the thermistors were all good, the defrost thermistor was good, no IM codes stored and IM going though harvest. Upon further inspection I found the the deli drawer was not closing properly. I corrected this and tested fans and found that the gas all work. Further inspection I found the the right side rc door gasket torn I am ordering 1x gasket and the defrost heater. Return tech to level unit after installation of parts. Office to reschedule.; ordrng 1 W10846057 (GASKET-FIP) and 1 WP12729128 (HEATER)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Georgetown, TX 78626

Kimo

Job Details: 06/22/2022

Arrived onsite to install previously diagnosed parts. Upon inspection of basket Lock nut I crossed it. I am ordering 1x locknut. And returning with gearcase.Reschedule for 06/29/22q; ordrng 1 W11551646 (NUT-SPANER)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Leander, TX 78641

Gerry C

Job Details: 06/22/2022

"Arrived to inspect no cool. I found the compressor not running and verified line VAC to the inverter and correct triggering HZ in test mode 38. I was able to measure voltage to the compressor at the inverter output and watched variable voltages up to 230 during attempted starting. There was a very faint sound of the compressor attempting to start and it is likely the compressor has failed, but I am ordering an inverter to attempt, prior to complete sealed system R/R. We will schedule for 3 hours and have all sealed system parts upon return. No leaks observed during service and I shut the water supply off. ; ordrng 1 W11506421 (Inverter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Georgetown, TX 78628

Kimo

Job Details: 06/22/2022

Arrived onsite for refrigerator ice maker not producing ice. Upon inspection I found that the ice maker would not harvest. I replace icemaker and tested unit and found that Ive maker operating as designed. Upon further inspection I found the right side door gasket was torn. I am ordering 1x door gasket. Set return for 06/28/22; ordrng 1 W10830055 (GASKET-FIP)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Spicewood, TX 78669

Justin

Job Details: 06/22/2022

"Arrived on site to install the DSI board and provide the customer with orifices. Upon arrival I found we had the wrong orifices on hand. We will need to order the bake and broil orifice kit to provide to the customer. I informed the customer that we cannot install the orifices, and they will need a licensed plumber to make the conversion. I tested all igniters and found the DSI board was not needed. Upon return we will provide both orifice kits. Office to reschedule. ; ordrng 1 W11126051 (LP Bake & Broil Kit)"

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2022

Arrived on site to test unit for no ice production. Found unit receiving water and proper voltage. Unit is recognizing water reservoir is empty but valve is not receiving voltage. Recommend replacing control. Office to reschedule. 2hrs on return visit. ; ordrng 1 W11034363 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78741

Leonardo

Job Details: 06/22/2022

Arrived on site to test unit for unit filling with water. Test unit and found fill valve stuck in the open position allowing water in to unit. Turned water off under sink and will need to replace fill valve. Office to reschedule ; ordrng 1 W11434044 (Fill valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lakeway, TX 78738

Luis

Job Details: 06/22/2022

"Arrived on site for cooling complaint. Found freezer evaporator incased in ice diagnosed unit not running through a defrost cycle. Ordering main control,ui and thermistor will also order harness and heater in case needed. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11581973 (Harness) and 1 W11566851 (Control) and 1 W11546981 (Heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Marble Falls, TX 78654

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dishwasher not draining and showing error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F9E1, F7E1 f F10E2. Cleared the codes and continued with testing. The unit operated as designed. Following the tech sheet with the motor failure error, the control is possibly misreading the motor when the drain pump comes on which could be throwing the error code for the drain pump. Also, I found the element with orange or brass bushings and over service pointer #W11540964, the element has to be replaced. I am ordering the motor assembly, vent, and element and will return with prescreened parts. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11537778 (Element) and 1 W11414073 (Vent) and 1 W11416362 (Sump/motor assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Kingsland, TX 78639

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dishwasher with no water coming in. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled with water and the motor failed to come on then it began to struggle to come on. I advanced through testing and the drain pump, dispenser and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Temple, TX 76502

Kimo

Job Details: 06/22/2022

Arrived onsite for refrigerator that is making a strange noise. Upon inspection I found that there was a gap in the unit (see pix) I call techline and told Bruce of my findings and he put it in for possible replacement. Sr#7733948131.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78754

David S

Job Details: 06/22/2022

"Arrived on site for rc evaporator building ice. I inspected the unit and work area. I found the ice building up on the evaporator from the center outward. I found the drip pan in good condition. I found all fans running properly. I found the unit set to basic defrost. I put the unit into a forced defrost and found the unit defrosting. I gained access to the hv control and found proper voltage to the unit. I found good voltage to the thermistors, and they are all reading with in range. I gained access to the evaporator and found its serviced according to service pointer W11092686 Rev. G. I called techline Rob sr# 7733946970, I advised him of the history of the unit and my findings. He deemed the unit not repairable. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78729

Wesley

Job Details: 06/22/2022

Arrived onsite and replaced the impeller which had been stripped. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXVS02

Near Austin, TX 78736

Luis

Job Details: 06/22/2022

Arrived on site. Replaced defective icemaker assembly

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS03

Near Round Rock, TX 78681

Jonathan S

Job Details: 06/22/2022

Arrived on site for oven having error code F5-E1. Inspected unit and work area. Found oven gasket separated at bottom and last pivot from gasket had came out. Reinstalled gasket and performed diagnostics mode. Verified error code and tested door latch. Found operating as designed. Found erro occurred after cleaning cycle. Found most likely failure occurred due to thermal expansion. Spoke with customer on service performed and user care guide.

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near New Braunfels, TX 78130

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for loud squeal noise when running. Found a ring and two screws stuck in rear felt rubbing against rear rollers. Removed obstruction and was going to replace rollers but found unit has to be completely taken apart to replace so did not as extra pay would be required. Since parts were technically needed cleaned felt and removed obstructions. Reassembled unit, tested unit, unit running as designed. If issue persists recommend 3x pay and 2hrs as unit needs to be completely disassembled for proper repair. Job complete."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Canyon Lake, TX 78130

Andrew

Job Details: 06/22/2022

"Arrived on site to replace harness from previous diagnosis. Replaced harness, tested unit, unit now working as designed. Job complete."

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2400KW12B

Near Kingsland, TX 78639

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dishwasher not cleaning, bad odor and black spots in the interior. Upon further inspection, I tested the unit and it is operating as designed. Opened the unit door and could smell the odor of stagnant water and found mold on the racks. Customer advised that the unit sat for a while before they moved in. I advised the customer maths to with it operating as designed, their home warranty wont replace the racks due to the mold built up. I recommended that they attempt to clean the unit and clean the racks by hand. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Kingsland, TX 78639

Lou

Job Details: 06/22/2022

"Arrived on site to inspect refrigerator ice maker not working and door open sensor wont turn off. Upon further inspection, the customer advised that the sensor stopped and was due to his spouse cleaning the unit out and unplugging the unit. I tested the ice maker using my jumper wire from points T-H and the ice maker would not harvesting and never called for water. I removed and replaced the ice maker and harness and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lakeway, TX 78738

Luis

Job Details: 06/22/2022

"Arrived on site. Replaced defective door and fitting,checked door operation good."

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW0

Near Austin, TX 78750

Matthew

Job Details: 06/22/2022

"Arrived onsite for dryer making noise during cycle. Upon arrival tested unit. Disassembled unit and found belt ripping and rollers worn. Recommended repair kit to address worn parts. Used kit to replace rollers, idler pulley and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78717

Jonathan S

Job Details: 06/22/2022

"Arrived on site for washer leaking water. Inspected unit and work area. Found torn door bellow. Will need to replace bellow before testing due to leak. Removed torn door bellow and installed new. Assembled unit and performed diagnostics mode. Checked fault codes and found fault code F0-E2 over suds. Ran automatic test cycle and found all components operating as designed. No water leaks detected during service.

We serviced a

FRIGIDAIRE RANGE

Model FGF368GMK

Near Round Rock, TX 78681

Jonathan S

Job Details: 06/22/2022

"Arrived on site for range front left burner not igniting and oven not preheating. Inspected unit and work area. Tested cooktop operation and verified failure. Found food spillage blocking orifice. Cleaned orifice and tested burner, found working as designed. Tested oven operation and measured amp draw to igniter, found igniting only drawing 2.4 amps. Found failed igniter. Removed failed igniter and installed new. Assembled unit and tested op. Found unit preheating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWSS0

Near Round Rock, TX 78664

Jonathan S

Job Details: 06/22/2022

Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Tested operation to verify failure. Gained access to control and found burnt circuit on control.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near McGregor, TX 76657

Jonathan M

Job Details: 06/22/2022

Arrived on site for a washing machine that is vibrating during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit does complete the cycle but was concerned about how much vibration was happening while running. Ran the unit through a high-speed spin in manual testing. The unit ran as designed but the point customer did point out that that was what he was saying. I did explain to the customer that that is normal operation with these newer units just due to the fact that theyre being suspended in the air and do not have anything to help stabilize the tub and basket. Ran the unit through diagnostic testing in the unit ran as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA35SWHN00

Near McGregor, TX 76657

Jonathan M

Job Details: 06/22/2022

"I arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the compressor does not run but all other functions of the unit work fine. Did confirm the customers complaint and found the starting device energized but not trying to turn on the compressor. Replaced the starting device and tested the unit. The unit began to work and operate as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, TX 78641

Gerry C

Job Details: 06/22/2022

"Arrived to instal previously diagnosed and ordered parts. I replaced the parts per Technical Service Pointer #: W11560805 Rev. C. I flushed the water supply and found debris and cloudy water. After the flush, the issue was cleared. I tested the unit and it operated and filled as designed. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Jonestown, TX 78645

Gerry C

Job Details: 06/22/2022

"Arrived to inspect no heat and timer stalling. I found L1 had only 42 VAC and L2 was 122. After cycling the circuit breaker, the issue was resolved. I tested with an internal thermal probe and the unit heated and cycled as designed."

We serviced a

JENN-AIR COOKTOP

Model CVGX2423B

Near Leander, TX 78645

Gerry C

Job Details: 06/22/2022

Arrived to inspect valve and igniter issue. I found the front right valve was seized and I verified with parts research that it is not available. The CX elected to not pursue further repair without being able to obtain the valve. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Round Rock, TX 78665

Jonathan S

Job Details: 06/22/2022

"Arrived on site for refrigerator FC intermittently freezing. Inspected unit and work area. Found tile in front of unit cracked. Found FC evaporator fan not running. Measured DC voltage and found none. Tested with fan unplugged and found DC voltage. Installed evaporator fan motor and found fan started to run. Found fan stopped running when released connection. Measured DC voltage from control and found correct voltage. Found when wiggling connection to fan it would run, indicating a short in cabinet harness. Spoke with customer on service performed and not unit is not repairable. No funds collected today due to call back. Job completed."

We serviced a

MAYTAG WASHER

Model MHW2000AWW

Near Temple, TX 76504

Kimo

Job Details: 06/22/2022

"Arrived onsite for washer not spinning clothes out. Upon inspection I found that the unit would not go into spin properly. Which indicates a motor failure. Upon looking up parts I found that there was a kit that came with the motor, motor control, harness and line filter.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Manchaca, TX 78652

Scott

Job Details: 06/22/2022

"Arrived on site for washer not getting any water . Customer had removed supply lines . Reattached lines . Ran diagnostics. No error codes . Unit pasted test wash . Started a quick cycle , ran for about 10 min. All checked normal. Couldnt duplicate any errors . Did recommend customer get ahold of maintenance dept at apt , hot water valve is leaking a small amount of water . No other leaks detected at time of service. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78703

Wesley

Job Details: 06/22/2022

Arrived onsite for unit operating with failed LEDs. Replaced all LEDs with kit. Unit is now operating as designed. Covered by SP designation.

We serviced a

WHIRLPOOL RANGE

Model KDRS467VSS04

Near Austin, TX 78704

Wesley

Job Details: 06/22/2022

"Arrived onsite to repair stuck key error and replaced the ui board and tested. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Austin, TX 78704

Wesley

Job Details: 06/22/2022

Arrived onsite for irregular flame color and found unit operating as designed. Provided customer instruct on moisture content in the air affecting flame color. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Austin, TX 78704

Wesley

Job Details: 06/22/2022

Arrived onsite for frost in freezer and found freezer gasket needed heat treatment to re seal. Customer is defrosting. Heat treated gasket to restore seal. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78701

Wesley

Job Details: 06/22/2022

Arrived onsite and found unit with oversuds leak into the overfill tray. Cleared water and tested. Unit is now operating as designed. Advised customer on use and care and solution to issue. All checks good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bastrop, TX 78602

Joe Z

Job Details: 06/22/2022

"Arrived onsite to install previously diagnosed parts. Replaced gearcase,hub,and washplate. Test unit and unit operates correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78750

Matthew

Job Details: 06/22/2022

Arrived onsite for refrigerator not defrosting properly. Called SW for assistance and recommendations per tech line. Thermistor had been replaced and was functioning correctly. Replaced HV control and UI. Powered unit and unit is functioning properly. Job complete

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Austin, TX 78753

David S

Job Details: 06/22/2022

Arrived on site to install previous diagnose parts. I gained access to the main harness and replaced it with new. I powered the unit on and tested it. I found it working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Austin, TX 78754

David S

Job Details: 06/22/2022

"Arrived on site for water building up in the freezer. I inspected the unit and work area. I found the evaporator drain pan clogged with ice. I cleared ice, and cleared the drain tube. The unit is working as designed, with no more water leaking. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78723

David S

Job Details: 06/22/2022

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hose crimped. I installed a new drain hose. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Austin, TX 78752

David S

Job Details: 06/22/2022

Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cutoff not plugged in. I plugged in the thermal cutoff and tested the unit. It is now working as designed. Job complete.

We serviced a

JENN-AIR OVEN

Model JJW2430DS03

Near Austin, TX 78756

David S

Job Details: 06/22/2022

Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I powered the unit on and tested it. It is now working as designed. Job complete.