Service History 291

Near Austin, TX 78757
Scott
Job Details: 12/18/2020
DRYER GE DRSR483ED2WW "Arrived on site , replaced front bearing and all drum slides . Tested unit all checked normal. No lint build up at time of service. Job complete ."
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator intermittently leaking. Upon inspection I found the drain tube clogged. I cleared out the tube and steamed out the drain hole. I advised the customer to monitor the unit and let us know if it gets clogged again. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 12/18/2020
DRYER ROPER RED4516FW0 Arrived onsite for the dryer not working. During installation of belt and pulley. Found that the pulley on the motor was broken. Will need to order motor as well. Ordering parts; ordrng 1 WP8066184 (Pulley) and 1 279827 (Motor)
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave not heating. Upon arrival customer informed that unit seems to be heating fine now. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site to test unit for not heating. Found bad thermal fuse, cutoff and heating element. Replaced fuses and element. Tested unit, unit is working as designed. Found venting leading to exterior is clogged. Advised customer to have venting cleared before operating unit to prevent further damage. Job complete."
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 Arrived onsite to replace control. Replaced control. Plugged in unit. Unit working as designed. Let customer know to give unit about 24hrs to allow the unit to cool. No issues at this time. Job complete
Near Marble Falls, TX 78654
Cliff
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose a range that has an oven that is not heating properly. Tested unit and found failed control. Control board will need to be replaced to complete repairs. Office to set return appointment due to part availability
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for NOT MAKING ANY ICE- HASNT FOR A CPL YEAR- STILL COOLINGFound the ice box assembly had heavy frost build up at the back area and covering the top where it mounts against the top of the fridge. Removed frost build up. Reinstalled and ran diagnostics. Both RC and FC thermistors passed. Ran harvest and it passed. Ran water fill test and valve hummed. Ran tube heater coil to heat for three minutes then called for water fill test again and it only hummed. Ordering seal kit for ice box assembly and heater tube coil. Also ordering the valve JIC. ; ordrng 1 W10648043 (adapter) and 1 W11087201 (heater)
Near Austin, TX 78738
Luis
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no lights. Found upper leds in fresh food and freezer not powering on,replaced freezer led module all lights working as designed."
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KBFN502EBS02 Arrived on site to diagnose a refrigerator with doors that are not closing properly. Tested all parts and components and found no failed parts or components. All is working properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Jonathan
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found water coming from the left side of refrigerator. Removed kick plate and inspected. Found compression fitting not in the correct position. Corrected fitting and tested operations. All tested good, no water leaks detected."
Near Austin, TX 78731
David
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to diagnose dishwasher leaking from door. Ran unit and checked for leaks. Found massive leak coming from front of unit underneath. I found heating element had been knocked off its brackets and melted through the tub. Unit needs new tub, sump, and associated parts. Found water damage to cabinets as well. Advised leaving to air out / not use and file a claim with homeowners insurance. Ordering tub and associated parts, and AUTHO. Need 2 hour window and extra labor. Office to schedule.; ordrng 1 2HOURWINDOW (2 HOUR WINDOW ) and 1 AUTHO (AUTHO) and 1 W10195039 (switch,overfill) and 1 W10518394 (heater) and 1 W10909756 (tub-dishwr) and 1 W11035335 (float-asm) and 1 W11085683 (pump&motor) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (standpipe)"
Near Kingsland, TX 78639
Jonathan
Job Details: 12/18/2020
ICE MACHINE WHIRLPOOL JUIFX15HX00
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site for customer complaint of ice build up in fresh food section and not cooling properly. I replaced control board and service kit (evap cover, fan motor, thermistor), unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/18/2020
RANGE WHIRLPOOL KFDC506JSS00 "Arrived on site to inspect range for beeping, upon inspection found the range beeping, replaced all controls and WiFi module. All functions returned, customer will watch for beeping. Complete"
Near Marion, TX 78124
Noah D
Job Details: 12/18/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect fridge for not illuminating main cabinet, upon inspection found the upper lights out which differs from last call, ordering correct modules. Office to reschedule ; ordrng 3 W10843339 (MODULE)s"
Near Austin, TX 78732
Jacob
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL KDTM504EPA0 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. No leaks at this time. Job complete.
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite to replace previously diagnosed parts. Replaced panel and trim. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 12/18/2020
OVEN KITCHENAID KODE500EBL00 Arrived on site to test unit for unit turning itself on and off. Found stuck keypad error and display error. Will order new console office to reschedule ; ordrng 1 W10697967 (PANEL BLACK )
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KURL304ESS01 "Arrived onsite for to replace previously diagnosed parts. Replaced wrap, gasket and door. Tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78731
David
Job Details: 12/18/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived on site to diagnose icemaker not making ice. Tried to jump unit and Found it was not moving. Unit needs new icemaker. Ordered icemaker has not arrived yet. Office to schedule return when icemaker arrives.; saved tckt
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for customer complaint of unit making loud noise, found basket out of round during spin cycle rubbing against outer basket. Ordering inner basket, gearcase, and cam. ; ordrng 1 W11178224 (Basket) and 1 Cnote (Office to reschedule)"
Near Kyle, TX 78640
Brandon
Job Details: 12/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of noise, found unit is out of balance during spin, I ran calibration cycle, instructed customer to make sure the load is balanced. If problem continues, will need basket and gearcase."
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFF507EBL01 "Arrived on site to test unit for RC section not cooling. Found evap motor not operating properly. Motor is receiving proper voltage. Also found evap cover had two tabs broken off preventing proper seal. Fan support was also torn on left side. Recommended replacing wire harness, evap cover and fan support. ; ordrng 1 DRIPPANSHIMS (SHIMS) and 1 WPW10501260 (cover-evap)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite and found handle loose. Tightened bolts. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78725
Matthew
Job Details: 12/18/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onsite for F3E0 error code. Confirmed error, for shorted oven sensor. Replaced sensor, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78705
Matthew
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for complaint of long filling. Unit was already experiencing over suds issues. Tested unit in diagnostics auto test 12 and passed. Replaced fill switch and made sure line was clear. Tested unit in quick was cycle and passed. No leaks present at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for previously diagnosed parts. Replaced unit power supply, inverter box and Maine control as well as replaced UI. Tested unit. Unit compressor and motor fan came on. Job Completed."
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for previously diagnosed parts. Upon arrival found unit made loud squeaking noise. Replaced the belt and then tested found unit now operating as designed. Job Completed.
Near Round Rock, TX 78681
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for Refrigerator with gap In gasket and door issues after the door was replaced. Upon inspection I confirmed a large gap in the left side gasket. The customer advised that the unit is no longer making ice. I found the ice maker was getting voltage but the motor was not turning. I found the left side door slightly protruding. Customer states that it wasn’t protruding before the door was replaced. I explained hat the new gasket needs time to break in but with that large gap it will cause issues. I am ordering the left side gasket and ice maker for repair. The customer would like to try and get the doors even. I found a small tear in the right side RC gasket and advised them To contact the manufacturer to see if they wilL help with the right side gasket. If the customer would like to replace the right side gasket Gasket (W10917313) x 2 ice maker(W11115534). It the customer would like to make that decision on next visit after the left si
Near Bastrop, TX 78602
Andy
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Justin
Job Details: 12/18/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher with rust in tub, door panel, and inner door. Upon further inspection found rust on all three. Installed new tub. Upon installing door panel and inner door found both parts were damaged. Upon reinstalling handle, the screw got stripped and broke into handle mount. Ordering inner door and outer panel. Ordering screws and handle mounts. Cannot install handle at this time. Tested unit before leaving and unit functioned as designed. Office to reschedule.; ordrng 2 W10826179 (SCREW)s and 1 W10900374 (PANEL) and 1 W10919271 (INNER DOOR) and 2 W11157086 (HANDLE MOUNT)s"
Near Austin, TX 78749
Kevin
Job Details: 12/18/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site and found control board cancel button is not working, sent a short video to CS. will need a new control board to correct issue. ; ordrng 1 W10894098 (Control board)"
Near Kyle, TX 78640
Jacob
Job Details: 12/18/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for unit not spinning the clothes, customer says clothes still come out wet. Called tech line. Suggested to look at normal wash and see if spin speed is set to off. Looked at normal and spin speed is set to off. Also said that unit can turn it’s own spin speed off. Got sr#7729536952. Let customer know of settings to the unit. No leaks at this time. Job complete"
Near Buda, TX 78610
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for the refrigerator section not cooling properly. During testing found that the RC evaporator is frozen solid . Will need to perform an defrost issue repair. Need to replace evap fan , evap cover, harness with thermistors, UI, control board and may need to add shims for drain bowing issue. ; ordrng 1 W11188493 (Cover) and 1 Shims (Shims for drain pan)"
Near Austin, TX 78733
Brandon
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of upper rack falling down, found broken adjuster, ordering adjuster. ; ordrng 1 W10712395 (Adjuster)"
Near Jarrell, TX 76571
James
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and found console dented. Installed new and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Justin
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL GB2SHDXTS01 Arrived on site to install previously diagnosed parts. Installed ice maker and shut off arm. Tested unit and unit now working as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
OVEN WHIRLPOOL WFG720H0AS1 Arrived onsite for previously diagnosed parts. Tested and found sensor off. Replaced sensor and igniter harness. Tested unit and found unit operating as designed. Job Completed.
Near Volente, TX 78641
Tommy
Job Details: 12/18/2020
OVEN KITCHENAID KOST100ESS04 Arrived onsite for unit miswired. Upon arrival pulled unit. Found unit was not miswired but control was misreading. Replaced control and tested. Unit tested good. Job Completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for previously diagnosed parts. Replaced front center bin and tested. Unit tested good. Job Completed.
Near Buda, TX 78610
Leonardo
Job Details: 12/18/2020
OVEN WHIRLPOOL MGT8800FZ00 Arrived on site to test unit for unit tripping breaker. Test unit and found shorted igniter. Replaced igniter test unit and unit test good job complete.
Near Burnet, TX 78611
Jonathan
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave door shattered. Inspected unit and work area. Found door will need to replace. Removed damaged door and installed new. Tested door and microwave operation. All tested good.
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
COOKTOP FRIGIDAIRE FPIC3677RF "Arrived on site to install previously diagnosed and ordered part. Due to the UI failure, I removed and replaced the UI and tested. Unit is operating as designed. Job completed."
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
RANGE WHIRLPOOL WFC150M0EB1
Near Austin, TX 78731
David
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to diagnose washer that customer feels might be making some excessive noise. Ran and calibrated unit. Moved unit away from the wall. Ran unit after calibration and did hear a ticking, which was hoses against the back panel. Advised customer on use and care, and advised this is a lighter unit and can make some noise. All is working as designed. Call complete."
Near Andice, TX 78628
Lou
Job Details: 12/18/2020
OVEN WHIRLPOOL WOD77EC7HS02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked for error codes. I found F6E4 & F8E1. Cleared the codes and tested the components and all are functioning properly. Following the tech sheet for F6E4, I am replacing the main control. The control sent with me today was the incorrect part. I am ordering the main control, blower and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service Unit breaker left turned off for safety. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11248652 (blower) and 1 W11261165 (cntrl-elec MAIN)"
Near Taylor, TX 76574
James
Job Details: 12/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found motor just humms when start button pressed. Found motor was very hard to turn and making a rubbing sound. Found blower wheel seized to motor. Cut blower wheel off and installed new motor and blower wheel. Tested incoming voltage and found to be good. Found voltage changed after the load of the motor was placed on the unit. Took amp draw and found 16 amps at L1 and none on L2 when attempting to start motor. Called tech line and spoke to Scott #7729542791. Customer has a house electrical supply issue to dryer outlet. Turned breaker off to outlet and instructed customer that a licensed electrician will need to test the circuit under load to determine failure. Job complete
Near Spring Branch, TX 78070
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRB119WFBW01 Arrived onsite for the refrigerator not cooling. Replaced damper control and refrigerator is now cooling. Complete
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect range oven not holding temps. Upon further inspection, customer advised that they were cooking cookies at 400 degrees and the unit reached temp but dropped to 300 degrees and never came back up. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 400 degrees. My reading at preheat was 396 degrees. My next five readings were 401, 368, 424, 381, 430 for an average temp of 400.8 degrees. I advised the customer of my findings and she questioned if I opened the door at all. I advised the customer that during testing, the door is not supposed to be open as it will effect the test. Customer advised that they opened for the door for a brief period of time to adjust the cookie sheets and when they closed the door, the temperature never came back up per their metal thermometer inside the unit. I demonstrated temp changes when opening the door by opening the door for approximately 30 sec
Near Austin, TX 78738
Luis
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on site for no ice. Removed from cover found broken grid cutter wire,ran diagnostics good frost pattern wrong diagnosis,checked pressures good reading 5 on low side,good frost pattern. Replaced grid cutter; used 1 W10919199 (Grid cutter) from stock"
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78733
Luis
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KSSO48FTX17 "Arrived on site for frozen line to icemaker. Removed icemaker found no ice build up in fill tube at icemaker,removed tube from valve found restriction in line,defrosted waterline under unit,waterline defrosted. Called tech support per tech support increased temperature in freezer section per tech support."
Near Cedar Park, TX 78613
Justin
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KBRS20ETWH00 Arrived on site for refrigerator leaking water from FC ice maker. Tested temps in FC and got 5°F. Gained access to ice maker and tested water valve and tested good. Tested harvest and found unit would not harvest. Found correct voltage to ice maker indicating it is a bad ice maker. I the. removed the old ice maker and installed the new one. Tested unit and unit was working as designed. Call complete.
Near Austin, TX 78747
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer and found no saved error codes, set washer into a diagnostic cycle and it is squeaking during agitation. Inspected belt and found it is deteriorating found pulley on motor is broken. Motor is only mounted on one side and a bolt is loose inside cover/shield. Bolt is cross threaded and was never attached to gearcase during manufacturing. Attempted to thread the other bolt into gear case and the gear case threads also cross threaded this bolt. took pictures. Gearcase will be needed, Motor would we needed, belt, and cam kit to correct washer. Send over pictures to MS."
Near Austin, TX 78749
Luis
Job Details: 12/18/2020
REFRIGERATOR MAYTAG PBF2555HEB "Arrived on site for defective valve,replaced water valve no leaks at tubing and at valve"
Near Elgin, TX 78621
Andy
Job Details: 12/18/2020
DRYER MAYTAG MDG7600AWW Arrived on site for dryer not heating at all. Tested and inspected unit and found failed igniter. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78749
Kevin
Job Details: 12/18/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and found one digit is missing on temperature display, replaced control board/panel and it is working properly now, job complete"
Near Austin, TX 78750
Wesley
Job Details: 12/18/2020
WASHER MAYTAG MHW5630HC0 "Arrived onsite and found unit operating and occasionally not spinning out clothes, errors F5e2 f0e5 f0e1 f0e2Found drain operating properly. Found unit had blockage. Corrected blockage in drain trap. Unit is now operating as designed. Advised customer on repair."
Near Georgetown, TX 78626
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator with door ajar alarm going off constantly. Upon inspection I found the units floor assembly was intermittently failing. I replaced the RC floor assembly and tested the unit. The unit is working as designed at this time. Job complete
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUIS155HRS0 Arrived on site to test unit for not cooling. Found water reservoir cap was missing causing water to just continually run. Put unit into diagnostics and all functions operated as designed. Used makeshift cap to fully test unit. Unit cooled and operated as designed. A nice ice sheet was formed. Showed customer ice sheet. Unit just needs reservoir cap which customer ordered himself. No leaks detected at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to inspect refrigerator lights off intermittently, water not dispensing, cooling issues. Upon further inspection, customer advised that the lights turn off intermittently with the doors open; sometimes when getting water, the water doesn’t dispense; approximately five months ago, the unit stopped cooling and the customer cycled the power to the unit and it began to cool gain. I found the ice bin door fascia gasket badly crimped, the right RC door gasket torn, and found the left deli door control reservoir had a large amount of water/liquid inside causing the control to corrode and short and wires to fall apart. I inspected the deli harness and it was good as was the RC evaporator. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 (motor) and F7E1 (element). Cleared the codes and continued with testing. Unit dispensed water into the tub and the motor failed to come on (F4E3). I advanced through testing and the dispenser, drain pump, and element all operated as designed.No water leaks observed during service, job completed."
Near Austin, TX 78747
Kevin
Job Details: 12/18/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer and found wash plate is warped and clothing items are able to get stuck underneath it. Replaced it and recommended that it any very thin items are being washed they be put in mesh bags. Also recommended washer magic to help with smells. Ran a diagnostic cycle and washer is operating normally with no error codes, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived onsite and found unit harness grounded in junction box. Corrected grounding issue. Unit is now operating as designed.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/18/2020
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for previously diagnosed parts. Replaced consoleTested unit after repair. Unit is now functioning correctly. Job Completed.
Near Austin, TX 78759
David
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Arrived on site to install icemaker and dispenser motor to resolve no ice and no ice dispensing. Installed motor and icemaker and tested fill. All is now working as designed.
Near Austin, TX 78703
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for unit leaking. Test unit and found leak coming from valve. Found water line to valve nice and tight and not cross threat. Unit leaking either due to bad valve or bad water line gasket. Turned water off to unit under sink.
Near Austin, TX 78745
Luis
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for no cool. Found ui control unresponsive,diagnosed a defective control replaced control,powered unit on control working compressor and fans powered on."
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for dishwasher not washing properly. Tested unit and found the wash motor was faulty. Unit would fill, motor would not energize. Drain pump and heater seem to be working fine. Need to order motor assembly (WPW10671941).Office to reschedule. ; ordrng 1 WPW10671941 (pump&motor)"
Near Austin, TX 78738
Luis
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site for no ice diagnosed external drain pump shut unit down ordering external drain pump; ordrng 1 W10825875 (Drain pump)
Near Austin, TX 78749
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site customer has already begun hey bulky cycle. Observed Waterfill very close to the edge of the tub, took videos and pictures and sent them to MS, CS, and DW. Multi cycle is the only one that this happens on, spoke with techline and they recommended bringing back control board and pressure hose. ordrng 1 W11498796 (Control) and 1 W11210459 (Valve) and 1 WP353244 (Pressure hose)"
Near Florence, TX 76527
James
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site and tested operation. Found ice maker has failed on fill cycle. Installed new ice maker and tested water flow. Found red h2o symbol on dispenser indicates filter to be replaced. Unit tests good. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
DISHWASHER KITCHENAID KDTE104DWH0 "Arrived on site to inspect dishwasher residue on bottom and top shelf sliding out. Upon further inspection, I opened the unit door and the top rack slid out on its own. Also found detergent residue on the bottom of the tub. Customer advised they have a water softener. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I found the unit had slid back onto old tile causing it to be unlevel. I adjusted the unit and re-leveled the unit and retested. Unit is level and operating as designed. No water leaks observed during service. Made recommendations for detergent use and cleaning detergents. Job completed."
Near Round Rock, TX 78665
Wesley
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL UMV1160CW3 Arrived onsite and determined relay shorted on control ordering control to repair. ; ordrng 1 W10892389 (cntrl-elec)
Near Buda, TX 78610
Brandon
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL DU910PFGB0 "Arrived on site for customer complaint of water being in dishwasher the next day after running a cycle. Found garbage disposal was new and drain line did not have a loop, I installed a loop in drain line, unit tested good."
Near Granger, TX 76530
James
Job Details: 12/18/2020
WASHER MAYTAG MVWC200XW0 Arrived on site and tested operation. Found drain pump running constantly and unit has no water. Ran diagnostics and found over flow error and suspension failure. Inspected pressure hose and tested pressure switch and found to be good. Tested valves and found to be good as well. Unit will need main control and suspension to repair.
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE540H0AS0 Arrived onsite for range that would not cycle off in bake and had to be manually tuned off for the element to turn off. Upon inspection I found correct voltage at the terminal block. I tested continuity at the bake element and it was good. I tested the sensor and thermal fuse as well and both tested good. I found the bake relay on the main control sticking causing the element to not cycle off. Job complete.
Near Austin, TX 78757
Wesley
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite and adjusted temp to unfreeze the ice maker fill tube. Ice maker had e2 error but completed harvest in diagnostics. In event of callback, bring ice maker and valve and fil tube heater."
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site for customer complaint of unit not powering on, found proper voltage going to UI console, found failed console. Console needed W11135393"
Near Austin, TX 78703
Luis
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice. Ran diagnostics diagnosed weak water flow from valve,replaced defective valve let unit run through a cycle ice formed on evaporator plate"
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2020
RANGE GE JGB860BEJ1TS Arrived on site to replace control board. Replaced board test unit and found breaker still tripping. Found microwave and stove on the same cricut. When breaker tripped no one was touching the unit.
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
OVEN JENN-AIR JJW9830DDP Arrived onsite for unit not heating up to temperature and it shutting off on its own. Customer said that the last 2 weeks the unit had been working with no issues. Opened up the door to the unit. Found that the customer had aluminum foil placed at the bottom of oven cavity. Let customer know that it is not recommended to do that as it can cause the unit to not get up to temperature. Removed foil. Tested both top and bottom of the unit up to 350.. No issues at this time. Job complete
Near Austin, TX 78752
Matthew
Job Details: 12/18/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer not turning on. Removed lid cover and could see access to terminal block. Wiring melted at block. Replaced block, but notified customer that an additional power cord would be needed. Job complete."
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived onsite for unit not filling and sometimes spinning and then other times not working at all. Upon arrival put unit through manual tests found unit control is intermittently working and sending voltage. Replaced control and tested. Found unit is now operating as designed. Job Completed.
Near Austin, TX 78733
Kevin
Job Details: 12/18/2020
OVEN KITCHENAID KEBS208DSS7 "Arrived on site and found oven door is locked end it has lost power during a cleaning cycle. Control panel is also warped, was able to separate door panel and unlock oven
Near Austin, TX 78717
Justin
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washing machine not spinning or having wet clothes. Customer informed me major issue is unit continues to stop mid cycle and sense load. Entered diagnostics mode and found stored error codes F0E5 off balance load. Put unit into diagnostics test cycle and found functioning as designed. Individually checked manual functions and found all components testing good. Checked voltage to control and found good. Unit working as designed. Went over proper loading and balancing clothes via user care guide with customer. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge not cooling properly. I inspected the unit and work area. I hooked my gauges up to the system and found an equalized pressure of 25 psi. I inspected both evaporators and found no frost patterns and no Uv dye. I found no dye at the compressor or at any of the joints. I call PR and CS they suggested installing a new uv dryer and recharging the system. I replaced the uv dryer and put a measured charge into the system. I found pressure were building properly at the fresh food evap and the freezer evap. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 12/18/2020
DRYER LG DLGX3251W Repair complete. Unit is now operating as designed."
Near Austin, TX 78726
Scott
Job Details: 12/18/2020
COOKTOP JENN-AIR JGD3430BS00 Arrived on site for right rear burner not igniting . Replaced igniter switch harness . All checked normal . No gas leaks detected at time of service. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 12/18/2020
WASHER WHIRLPOOL SFF1001CSA0 "Arrived on site for customer complaint of flashing lights and unit not starting cycle, I put unit into diagnostics mode, found microcomputer error code. ; ordrng 1 WPW10556685 (Control) and 1 Cnote (Office to reschedule)"
Near Cedar Park, TX 78613
Justin
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for refrigerator with ice maker not making ice. Customer had freezer door open upon arrival and I could not get proper temperatures for unit. I tested ice maker and found it harvesting as designed. I also tested water to ice maker and found water coming in to be hot. Advised customer and maintenance manager on install guide that a refrigerator needs to be installed on a cold water line. Advised customer the hot water needs to be resolved and could be causing an issue with the refrigerator valve. Call complete.
Near Austin, TX 78717
David S
Job Details: 12/18/2020
OVEN GE JT3000SF3SS "Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced with new. I reassembled the unit and tested it. I preheated the unit to 350, and it preheated with no issues.
Near Austin, TX 78735
Kevin
Job Details: 12/18/2020
OVEN JENN-AIR JJW2830IL00 "Arrived on site and replaced both control boards diagnosed on previous visit, after replacement ran both ovens and they are operating properly, job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for previously diagnosed parts. Upon arrival replaced control UI and motor evap then tested. Unit is starting to cool let customer know it could take 24 to 48 hours to truly get to temp.
Near Austin, TX 78703
Luis
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Arrived on site for cooling complaint. Over temp light blinking replaced control and side wall thermistor
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for range burner issues. Tested and inspected unit and found failed burner heads and caps. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11162114 (burnr-top) and 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s
Near Austin, TX 78702
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace sump and motor. Replaced part test unit and unit test good no leaks present at this time job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 12/18/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect cooktop flames. Upon further inspection, I tested all burners and found the flames extremely high. Inspected the orifices and found all orifices for natural gas and the unit is connected to LP. Using parts from my van stock, I replaced all of the orifices with the correct LP orifices and tested. All burners are operating as designed. Also adjusted the flames on each burner. Also found the center burner head damaged. I am ordering the center burner head and having it shipped directly to the customer per MS. No gas leaks detected during service. Job completed. ordrng 1 W10811599D2C (CENTER BURNER HEAD)"
Near Austin, TX 78737
Leonardo
Job Details: 12/18/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site to test unit for unit giving f1e1 error code. Found error to be bad control. Tried resetting board and error came back. Replaced board.Test unit and unit heated to 350