We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Justin
Job Details: 11/13/2021
"Arrived on site for a refrigerator with dented doors. Upon further inspection I found the left and right side refrigerator compartment doors dented. I replaced both doors, and verified with the customer that they looked okay. I verified the unit had good water flow and would dispense still. The unit is as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78759
Justin
Job Details: 11/13/2021
"Arrived on site for a dishwasher throwing an F8E4 error code. Upon arrival the unit was throwing the F8E4 error code for float switch open/overfill. I gained access to the float switch assembly, and found the tray full of water. I emptied the tray. I then put the unit into diagnostics mode and found stored error codes F9E2 for drain motor electrical problem, F8E4 for float switch open, and FAE2 for vent wax motor electrical problem. I then ran a diagnostics cycle and found it ran through as designed. No error codes were thrown at the end of the cycle. Upon further inspection I found the valve dripping where the water line was threaded into the valve. I adjusted the line and re thread it. The unit is no longer leaking and is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Leander, TX 78641
Justin
Job Details: 11/13/2021
"Arrived on site for a refrigerator icing over and not keeping temps. Upon arrival the customer stated that the freezer compartment was getting a sheet of ice on the bottom of the compartment. He cleared the ice and cleaned the drain hose from the back. When he gained access to the evap he found ice built up on the top right. He found that the drain tube was not clogged. I checked temps and found the FC at 14?F and the RC at 36?F. I put the unit into diagnostics mode and found all airflow components running as designed. I activated the heater and found it running as designed. I gained access to the evaporator and found the drain tube draining properly. Upon further inspection I also found the cap tube frozen over. The evap was not getting a proper frost pattern. This indicates a faulty sealed system.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Leander, TX 78641
Justin
Job Details: 11/13/2021
"Arrived on site for a refrigerator with a filter not staying in place. Upon arrival the customer stated that the unit will stop dispensing water when the filter is acting up. He also just replaced the filter and has continued to have the same issue. I gained access to the filter head and found the filter latch popped out. I put it back on, and the filter was now staying secure. The unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78759
Justin
Job Details: 11/13/2021
"Arrived on site for a washing machine that would continuously drain after plugged in. I tried putting the unit into diagnostics mode, but found the UI completely unresponsive. Due to this I replaced the control. The unit was no longer throwing itself into a drain after being plugged in. I ran a calibration and test cycle. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5800BC0
Near Copperas Cove, TX 76522
Tali W
Job Details: 11/12/2021
"On site for washer leaking. Confirmed complaint. Found water leaking where inlet hose connects to valve on unit- cold side. Checked valve for leaks, none found. Found cold inlet hose loose causing constant leak. Cleaned rubber washer inside of hose, reassembled, tightened properly, and tested. Unit no longer leaking and functioning as designed. Informed customer that it is recommended to replace inlet hoses every 5 years. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 11/12/2021
"Arrived on site for noise complaint and ice melting. Removed evaporator cover evaporator appears not to be defrosting ran diagnostics diagnosed unit will need control kit,will also order cover and harness; ordrng 1 W11533213 (Control kit) and 1 W11394920 (Cover freezer) and 1 W11396530 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for not spinning, tested unit found unit was getting correct voltage, found broken belt, tested broken belt switch, switch tested good, replaced belt, tested unit,unit now working as designed, advised customer to get vent cleared by licensed professional,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for no ice production and noise, tested unit found ice maker missing feeler arm ice maker not filling properly making small ice cubes, customer also complained about rattling noise from behind the unit, pulled unit out, noticed piece of tape rattling above the condenser fan, also noticed that the water line was kinked causing ice maker not to fill properly, secured water line correctly, tested water pressure, pressure was at 50 psi, left unit far enough from wall to prevent kinked line, installed feeler are, cycled ice maker, ice maker received proper amount of water, unit running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite for concerns about door alignment and seal. Advised customer on design and leveling and heat treated gasket for best seal. Unit is otherwise operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for tripping breaker, tested unit found all components testing good in diagnostics, ran normal cycle after about 20 min breaker tripped, reset breaker, started tripping ever 5 minutes, found unit amp draw was 3 amps when Tripping breaker, inspected unit,did not find any broken wires, all connections were good, called tech line was directed to service pointer W11525530, found unit connected to AFCI breaker, per service pointer tripping is caused by breaker, customer stated he will have breaker swapped out, if issue persists contact customer service,no leaks detected job complete SR#7732230493"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 11/12/2021
"Arrived on site to tall previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control panel. In the process, I found the ribbon connection on the main control was damaged. I removed and replaced the main control and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Belton, TX 76513
Tommy
Job Details: 11/12/2021
Arrived onsite for washer high pitched squealing. Upon arrival found belt was loose causing squealing. Replaced unit belt and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for refrigerator not dispensing. Upon inspection I found the reservoir frozen again. I found RC=33/34 and FC=-2 I called techline to document. We found the RC thermistor had insulation foam stuck on it likely causing the cooler temps in the RC. SR#7732231087. I removed the foam and steamed out the union. The unit is now dispensing. I advised the customer to monitor the unit over the next week or so to ensure the issue is resolved. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for door dropping down, tested unit found right side door spring disengagement, the insulation got between the spring popping it off, installed spring back into place, tested unit,unit now working as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78702
Scott
Job Details: 11/12/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Luis
Job Details: 11/12/2021
"Arrived on site for water tank freezing. Installed gaskets,ran fan test air seeping between fan scroll and air tower,added sealer between gaps air no longer seeping between gaps,defrosted and flushed water tank."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Austin, TX 78739
Luis
Job Details: 11/12/2021
"Arrived on site. Found freezer drain frozen over,removed ice build up,defrosted drain checked water flow through drain good,added adhesive to gaps between liner and cabinet."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS04
Near Killeen, TX 76542
Tali W
Job Details: 11/12/2021
"On site for fridge dispenser not working for ice or water. Tested dispenser. Found dispenser not dispensing ice or water. Valve and auger motor not turning on. Also, light isnt turning on. Checked connector at top left door hinge. Tested voltage of wiring for ice and water dispensing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Harker Heights, TX 76548
Tali W
Job Details: 11/12/2021
"On site for fridge not cooling in either compartments. Confirmed complaint. Found RC and FC at room temp. Lights working, evaporator fans running, but unit not cooling at all. Tested inverter. Found 120VAC on white and black wires and 3vdc from purple and black wires from inverter. Compressor is running. Checked deli drawer and harness. No corrosion or water found under deli control and harness intact. Unit needs SEALED SYSTEM REPAIR. SS TECH 2 HOURS. AUTHO. Also, found corrosion and rust on back side of unit that has cause a crack in the liner. Office to reschedule.; ordrng 1 W10832994 (Compressor) and 1 W11492867 (RC evap) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 AUTHO (AUTHO) and 1 WPW10608485 (FC evap) and 1 SSTECHTWOHOURS (SS TECH 2 HOURS)"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGM0205KFB
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
Arrived on site for microwave not allowing proper door functions when activated to open. Upon arrival confirmed complaint and after further inspection I found the door lever behind button was slipping out of place due to broken plastic lock side of lever. Replaced lever then reassembled unit. Found door fully functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/12/2021
"Arrived on site for washer getting stuck in spin cycle. Upon arrival enter diagnostics And found the following error codes F7e6, f9e1. Found drain pump failing during mutiny diagnostic tests. Also found underneath washer that cam was still properly attached to gearcase but the gearcase shaft has slightly dropped causing cam/belt to rub against the shield. Unit could shift between agitation and spin. Took multiple attempts to drain out unit. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10876600 (Drain pump) and 1 W10902814 (Washplate) and 1 Cnot
We serviced a
WHIRLPOOL RANGE
Model WMH78019HB3
Near Temple, TX 76502
Tommy
Job Details: 11/12/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit door and tested unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harker Heights, TX 76548
Tali W
Job Details: 11/12/2021
On site for washer having sheet stuck under agitator. Removed agitator and sheet. Found agitator had a sharp edge causing it to snag items and get caught under agitator. Replaced agitator. Tested. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIHZ01
Near Temple, TX 76502
Tommy
Job Details: 11/12/2021
Arrived onsite for refrigerator not receiving water. Upon arrival found unit inlet valve had voltage and water was coming from water line but valve solenoid was not opening. Ordering office to reschedule upon receiving.; ordrng 1 WPW10238100 (I let valve)
We serviced a
FRIGIDAIRE RANGE
Model FFEF3048LSM
Near Temple, TX 76502
Tommy
Job Details: 11/12/2021
Arrived onsite for unit not heating. Upon arrival found unit bake and broil element were both good. Unit voltage was good and unit broil is operating but unit bake relay on control is not sending voltage. Unit will require new control..; ordrng 1 316557115 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Rogers, TX 76569
Tommy
Job Details: 11/12/2021
Arrived onsite for previously diagnosed parts. Upon arrival switched console out and proceeded to test unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Belton, TX 76513
Tommy
Job Details: 11/12/2021
Arrived onsite for unit lit not on correctly.upon arrival found unit lid was not tightened correctly. Tightened and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Harker Heights, TX 76548
Tali W
Job Details: 11/12/2021
"On site for fridge tripping breaker hen ice maker is turned on. Confirmed complaint. Ohmed out ice maker. All tests were within specifications. With IM unplugged and main connector (where power cord comes in) behind unit unplugged, tested resistance of the harness from inside the FC. Found white to black with 3.5 ohms. All other wires tested in mega ohms.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near New Braunfels, TX 78132
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for console freezing. All connections secure, tested unit found all functions operating as designed. Customer stated power was previously cycled multiple times resetting system. Also stated while this was happening issues with furnace tripping breaker. Advised customer to monitor as issue could have been furnace causing back feed causing issues with console. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Andice, TX 78628
Cliff
Job Details: 11/12/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
IKEA RANGE
Model IEL730CS0
Near Austin, TX 78730
Taylor M
Job Details: 11/12/2021
"Arrived on site to diagnose range with issues on holding temp in the oven cavity, upon arrival I gained access to the unit and found that the oven temp sensor is open per the fault code at the control, the customer also informed me that none of the burners are operating properly and that the knobs are broken causing issues with functionality, I am ordering the infinite switches, knobs and elements just in case and returning with all parts to complete the repair. Office to reschedule for return service when the parts arrive. ; ordrng 2 W10857622 (Left front/right front)s and 1 W10911303 (Switch right rear) and 1 W11162115 (Switch right front) and 1 WPW10295048 (Switch left rear) and 4 W11116868 (Knob)s and 1 WPW10275049 (Left front) and 1 W11171119 (Right rear) and 1 W11047722 (Right front) and 1 WPW10270604 (Left rear)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Briarcliff, TX 78738
Luis
Job Details: 11/12/2021
"Arrived on site for a damaged door. Removed defective door,checked door seal good,tested dispenser operation good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
Arrived on site to inspect a range for proper operation. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/12/2021
Arrived on site for unit not drying. Tested unit and found open TOD. Need to replace TOD. Ordering TOD. Office to reschedule ; ordrng 1 W11193089 (TOD)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 11/12/2021
Arrived on site for unit not cycling . Test unit and sump and motor is not cycling water.Office to reschedule ; ordrng 1 W11087376 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78748
Luis
Job Details: 11/12/2021
"Arrived on site for shelf issues, found shelf not inserted to brackets on liner wall,adjusted side brackets,reinstalled shelf tested drawer operations good."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78633
Lou
Job Details: 11/12/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that when the unit was in a spin, it sounded like marbles inside the drum. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and found no issues. I placed in manual test mode and tested the high speed spin with the drain pump on then turned the pump off and the unit continued to operate properly. I found when the unit is in spin and slowing down, the drain hose at the back of the unit is hitting against the back wall and creating the popping noise. I demonstrated to the customer what I found and secured the drain hose to the water inlet hoses and retested. Unit is no longer making the noise. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for not washing properly and wet clothes at end of cycle. Found actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/12/2021
"Arrived on site and found lid will not close properly. It lifts back up, disengaging it. Sent video to PR. Door will lock correctly, but the hinges are lifting it back up. Will need new hinges to fix the issue. Office to reschedule.; ordrng 1 W11551369 (Hinge L) and 1 W11551376 (Hinge R)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2021
Arrived on site to install previously diagnosed parts. Removed gasket and installed new gasket. Removed thermal fuse and installed new thermal fuse. Powered on oven and ran preheat. Oven heating as designed. Asked customer every few months to softly pinch the new gasket to keep it rounded and prevent it from getting flattened.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/12/2021
"Arrived on site and found middle burner igniting, but flame not going all the way around. Took off the burner cap and cleaned really well. Burner now lighting all the way and functioning as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH969AWS2
Near Austin, TX 78737
Leonardo
Job Details: 11/12/2021
"Arrived on site for unit not dispensing rinse aid. Found the dispenser was on low setting, raised it to 4. The fill indicater is not functioning . Tested the heating element and heating element test good.Customer will think about replacing soap dispenser and call us back
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Matthew
Job Details: 11/12/2021
Arrived onsite to replace damaged range panel. Replaced panel and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Matthew
Job Details: 11/12/2021
Arrived onsite to replace damaged dishwasher front panel. Replaced panel and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Matthew
Job Details: 11/12/2021
Arrived onsite to replace damaged dishwasher front panel. Replaced panel and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Matthew
Job Details: 11/12/2021
Arrived onsite for dented dishwasher front panel. Determined model and serial number did not match dispatch. Customer will need to re-send one stop dispatch with correct m/s#. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to replace previously diagnosed hidden back element, replaced element, tested unit to 350 ,unit now working as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for F3E1 error
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 11/12/2021
Arrived onsite to replace control and wiring harness. Replaced control and wiring harness. Tested the unit and unit drains good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/12/2021
"Arrived on site to diagnose a refrigerator that is condensating in the rc. Found bushing for lower hinge not installed there, but placed on center hing pin between freezer and rc door. This was preventing proper sealing of rc door. Repositioned bushing and all is now working and sealing properly. No leaks were found at time of service."
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC6FS3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/12/2021
Arrived on site to replace blower. Replaced blower and tested unit. Unit tested good no rattling noise. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2021
Arrived on site to install previously diagnosed parts. Once I removed everything from the interior to access the deli control harness I realized the new deli harness didnt include the harness inside the deli door FIP. I will need to order a new deli drawer FIP (W10815671) AUTHO REQUIRED to replace the damaged harness inside the deli drawer FIP. The harness inside the deli drawer FIP is not replaceable and an entire FIP must be installed due to the damaged wire harness inside the FIP. A. ; ordrng 1 W10815671 (AUTHORIZATION Deli drawer FIP-SS left side)
We serviced a
KENMORE WASHER
Model 110.2913241
Near Austin, TX 78730
Taylor M
Job Details: 11/12/2021
"Arrived on site to diagnose washer making a loud noise during the wash and spin cycle, I put the unit into service diagnostics and found fault codes pertaining to the valves, stuck key, lid lock, and out of balance load, i gained access to the unit and put it into a diagnostics cycle. I found that the drive system is failing due to the suspension being bad, I also found that the lid lock needs to be replaced as it has failed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78757
Justin
Job Details: 11/12/2021
"Arrived on site for a refrigerator freezer compartment not cooling properly and building up ice. Upon arrival the customer stated they had another company come out and find that the evaporator had ice up in the top right hand corner, and they provided pictures. The other company advised her it may be a restriction in the evaporator line. The pictures indicate that possibility. The prior company steamed out all ice. I checked temps in the unit and found the FC at 16?F and the RC at 41?F. I then put the unit into diagnostics mode and found all airflow components running as designed. I ran a short defrost and found it running as designed. I gained access to the control and ohmd out all thermistors. I found the RC at 6.52k, the FC at 6.79k, and the RC evap at 7.15k. These are all accurate at the time of reading. I gained access to the compressor and measured amperage. I found 0.5-0.7 amps which is weak. I also found the compressor overly hot. I gained access to the freezer evap and found frost build up on the top right hand side on the cap tube. This indicates a sealed system failure
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78739
Kevin
Job Details: 11/12/2021
"Arrived on site and inspected unit for not draining. Found unit with drain pump running constantly. Found F0E3, f7e0, f9e1, f8e6 error codes. Ran diagnostics and found drain pump making a humming noise and not draining. Installed new drain pump and tested unit. Unit now functioning as designed, job complete. No water leaks detected.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Kayman
Job Details: 11/12/2021
Arrived onsite for ice maker making thin ice. Upon inspection I found all functions and thermistors passed in diagnostics. I found the ice bin full of ice but the cubes do seem thinner than normal. I found the reservoir not filling up enough indicating an issue with the recirculating pump. I replaced the pump and it is now filling to the correct level. I advised the customer to monitor ice production to ensure the cubes are coming out correctly. No leaks detected during time of service. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and found f1e0 error. Replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78736
Leonardo
Job Details: 11/12/2021
Arrived on site for unit not washing. Tested unit and found sump and motor was not cycling water. Office to reschedule
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Austin, TX 78758
Justin
Job Details: 11/12/2021
Arrived on site for a washing machine with physically broken parts. Upon further inspection I found the cold valve head broken off. I replaced the valve. The unit was in a storage garage with no water connections. Due to this I could not fully test the new valve. The unit is as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Austin, TX 78745
Matthew
Job Details: 11/12/2021
Arrived onsite to replace previously diagnosed parts. Replaced valve. Calibrated and tested. Unit is functioning properly. No leaks present at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78730
Taylor M
Job Details: 11/12/2021
"Arrived on site to replace previously diagnosed filter housing and filter cover due to water dispensing improperly, i gained access and replaced both as well as the customer had a new filter that I replaced, the unit is now operating properly as designed and I informed the customer on the proper amount of water to send through the filter to avoid air gaps in the dispensing, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Austin, TX 78746
Justin
Job Details: 11/12/2021
"Arrived on site for a refrigerator blacking out and the dispenser not working. Upon arrival the customer stated that the unit would intermittently go out completely where no LEDs were on and the unit was not running. They found after a while it would come back on. They found that the water did not work during this either, and once while it was on it would not work. During the service the unit was not acting up, and I could not replicate the issue. I checked temps and found the RC at 42?F while set at 40?F, and the freezer at 3?F. These are good. Due to the intermittent issue I replaced the HV control. The unit is as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Austin, TX 78738
Kevin
Job Details: 11/12/2021
"Arrived on site and inspected microwave and found it is running but not heating. magnetron, capacitor, and diode have been replaced recently. Uninstalled microwave and found connector from the black wire to the mag was loose/wobbly. Replaced mag, capacitor and diode, and made sure connector is secure. Also showed customer that cabinet panel that microwave is mounted to is breaking. Microwave now heating properly, tested 3 times. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Taylor M
Job Details: 11/12/2021
"Arrived on site to repair dryer with noise issues, upon arrival I gained access to the unit and replaced the roller wheels and placed pads underneath the blower housing as well as the collar for the back vent due to it being loose, I found the problem still persisted. I gained access to the drum and found that there it is able to move slightly more than it should and can create gaps between the bulkhead, I am ordering the drum assembly due to the drum being potentially warped and causing the noise. Office to reschedule when the part arrives. ; ordrng 1 W10508188 (Drum assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Manor, TX 78653
Matthew
Job Details: 11/12/2021
Arrived onsite for refrigerator not cooling. Upon arrival found freezer at temperature but RC not cooling. Found frost buildup on evaporator cover. Removed evaporator cover for inspection and found evaporator fan not functioning. Confirmed 124 vac to fan motor however Evap fan motor not energizing .will need to order and replace fan motor. Office to reschedule ; ordrng 1 WP2315539 (motor-evap)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and replaced faulty display and corrected issue with sticking air baffle. Unit is now operating as dewigned. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model W5CE3024XB00
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite for cooktop on light staying on even while not in use. Found wiring short causing issue. Repaired wiring. Unit is not operating with condition at time of service. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged unit in and tested amp draw to the compressor. Compressor is showing .89amps. Removed the FC evaporator cover and found no frost pattern. Allowed the unit co operate for approximately 15-20 mins and rechecked the evaporator and still no frost pattern. By this time, the amp draw on the compressor was at .92amps.Unit left unplugged for safety, job completed. No water connections to the unit."
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Austin, TX 78759
Justin
Job Details: 11/12/2021
Arrived on site for a dishwasher with the upper rack not sliding back in properly. Upon further inspection I found the upper wash arm manifold seal had corroded and broke. This was causing the upper rack and door not to close properly. I replaced the manifold. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78732
David Z
Job Details: 11/12/2021
Arrived on site to follow up on refrigerator doors with rust building. Replaced both pantry doors and freezer compartment door. Verified customer is cleaning with Zep stainless polish and rags. Advised to switch to affresh stainless steel cleaner for best results. Unit now working as designed. Reported findings to tech line And talked with Bruce. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
"Called Whirlpool Tech Line and spoke TJ SR# 7732229704order a new outer door direct from whirlpool, not a distributor. This will get the updated outer door. Also order the UI panel control and main control to solve the issue. I was also told to return with the UI, main control, exhaust vent. **** DOOR NEEDS TO BE ORDERED DIRECT FROM WHIRLPOOL PER TECHLINE ***** Office to schedule return services due to parts availability.; ordrng 1 W11340871 (STAINLESS OUTER DOOR DIRECTLY FROM WHIRLPOOL) and 1 W11462458 (CONTROL)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78757
Justin
Job Details: 11/12/2021
Arrived on site for a washing machine not spinning. I gained access to the bottom of the unit and found the shifter had popped off of the splutch. Per service pointer W11531483 I replaced the shifter. I then put the unit into diagnostics mode and ran a test cycle. I found the unit running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and found shorted oven ignitor preventing oven from heating. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE RANGE
Model JBS55B0K3BB
Near Buda, TX 78610
Robert
Job Details: 11/12/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model JMW2430IL03
Near Austin, TX 78750
David Z
Job Details: 11/12/2021
"Arrived on site to follow up on MW oven combo with noisy fan and broken door glass. Replaced broken panels in oven door. Oven door is good. Found wrong blower sent, need microwave cooling fan. Ordering cooling fan. Office to schedule when fan arrives.; ordrng 1 W11344874 (Microwave Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78739
Luis
Job Details: 11/12/2021
"Arrived on site for no lights. Diagnosed a defective freezer led module,serial # does not fall in range to service pointer to cover repair. Informed customer of price. Replaced led module all leds working as designed."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
"Arrived on site and inspected top load washer F8E1 error code, not allowing the customer to wash. Confirmed the error, removed and replaced the valve. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
"Arrived on site for ice machine not making ice. Upon arrival customer stated unit started making ice but very thin a few days before arrival. Upon further inspection confirmed complaint. After further tests of all hardware including thermistors (Bin thermistor 4.18kohms. Evap thermistor 3.3.kohms) and all other components, I found the previously replaced recirc. Pump had failed again causing lack of water flow to evap coil and res. Tank.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Manchaca, TX 78652
Robert
Job Details: 11/12/2021
Arrived on call to replace previous diagnosed part. Test oven and found the bake element not turning on in bake cycle. Test control and found the relay not closing. Replace control and test oven bake element working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite and replaced evap cover and Orion board and gasket. Unit had been completely defrosted. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Martindale, TX 78655
Robert
Job Details: 11/12/2021
Arrived on call for complaint of leak. Found the hose connection at rear of refrigerator for defrost not connected properly. Correct drain error .
We serviced a
KITCHENAID OVEN
Model KEMC308KSS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/12/2021
Arrived on site for loud oven blower. Tested unit and found oven blower needs to be replaced. Advised customer of heavy buildup restricting air flow. He said to proceed. Tested unit and test tested good. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for dishwasher seemingly not getting water. Upon inspection I found F4E3 and F7E1 stored in the system. I ran diagnostics and found the motor not engaging. I could hear it clicking and humming but no function. I advanced through the cycles and the motor began working towards the end cycles. I found the heater working as designed. I removed and cleaned out the filter and tested again. This time the motor engaged as designed and went through diagnostics as designed. I ran the unit 2 more times and I was not able to recreate any other failures at this time. The unit is working as designed and no leaks were detected. In the event of a call back please send sump/motor and control.
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536GS
Near Austin, TX 78750
David Z
Job Details: 11/12/2021
Arrived on site to examine cooktop with one or more bezels detached. Found the adhesive had failed on 3 of the 6 bezels. Replaced 3 bezels. Unit is now working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite and found diffuser motor is noisy and causing vibration noise. Replaced diffuser. Unit is now operating as designed. Advised customer on the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for not cleaning properly. Found error f4e3( wash motor not running). Motor receiving proper voltage but running very weak. Replaced sump assembly, tested unit, unit working as designed. No leaks detected.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the valve, recirculating pump, reservoir drain pump not functioning. I inspected the harness and it is good. Customer advised that they replaced the main control recently. I removed the top cover and found the P3 connector not connected to the main control. Connected the molex and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site to install previous diagnose parts. I installed the new friction pads. I gained access to the heater and replaced it with new. I reassembled the unit and tested it, the unit is working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Manor, TX 78653
Matthew
Job Details: 11/12/2021
Arrived onsite for right front burner knob crooked. Upon inspection found shaft slightly bent. Adjusted shaft and tested. Knob is centered and unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KDRP467KSS09
Near Austin, TX 78731
Taylor M
Job Details: 11/12/2021
"Arrived on site to diagnose oven with the conventional motor for the fan not operating properly, upon arrival I put the unit into a bake and was able to replicate the fan motor failure, i gained accesss to the fan motor and found improper voltage going to the motor causing the hum but no operationoffice to reschedule return service when the part arrives.; ordrng 1 8186393 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDX03FTSS2
Near Austin, TX 78703
Scott
Job Details: 11/12/2021
"Arrived on site for poor washing performance. Found wash motor not performing properly also missing rinse aid cap. No water leaks detected at time of service. ; ordrng 1 WPW10077881 (Rinse cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Georgetown, TX 78633
Lou
Job Details: 11/12/2021
"Arrived on site to inspect dishwasher leaking water at the bottom of the unit. Upon further inspection, I placed the unit in diagnostics showing error codes F8E2 & F6E6. Cleared the codes and continued with testing. Customer advised that they recently had their disposal replaced. I verified the knockout plug was removed. Unit is operating as designed. I found the insulation in the door was wet at the bottom right corner. I removed the outer door panel and found the vent leaking from the bottom. Removed the vent and found the gasket badly worn.Using a gasket from my van stock (WP8269259), I removed and replaced the gasket and retested. Unit is operating as designed with no further leaks. No leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78739
Kevin
Job Details: 11/12/2021
"Arrived on site and found cam kit had broken. Installed new cam kit and tested unit. Unit tested good, unit now spinning and functioning as designed. If issue happens again will need motor, cam kit, belt, shield, actuator. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78748
Luis
Job Details: 11/12/2021
"Arrived on site. Removed defective reservoir,installed a new reservoir tested water dispenser working as designed"
We serviced a
WHIRLPOOL OVEN
Model MGT8775XS00
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect range leaking gas. Upon further inspection, I found the gas line shut off and customer advised it was turned off by the gas company. I turned the gas on and immediately could smell gas. I found the middle burner valve was leaking at the stem. I attempted to adjust the stem, but it failed. I turned the gas off and advised my customer of my findings. I am ordering the middle burner valve and CNOTE-LSO PER CUSTOMER REQUEST. Gas turned off at the wall, no leaks at end of service and recommended that the customer not use the unit until fully repaired.; ordrng 1 WPW10206288 (Center burner valve) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Buda, TX 78610
Robert
Job Details: 11/12/2021
Arrived on call for complaint of not drying. Turn on dryer and the check air flow from outside. The vent is good. Test moisture strips and they passed. From control test out thermistor and it is measured too high a temperature. After installation test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78758
Justin
Job Details: 11/12/2021
"Arrived on site for a refrigerator that was not making ice. Upon arrival the customer stated they have a few different issues as well. They have found the freezer and upper refrigerator compartment lights have gone out. They also found the pantry drawer UI was no longer lighting up. I checked temps and found the RC at -3?F, the RC at 31?F when set at 33?F, and the ice box at 41?F. I put the unit into diagnostics mode and checked all airflow components. I found the IM fan did not turn on. I checked IM error codes and found E2 for motor lost position. I ran test 57 and found the IM would not harvest. I ran test 45 and found the IM would fill. I also found the ice level sensor reading correctly. I gained access to the control and checked voltage to the IM while in test 57. I found only 19VAC going to it. This indicates a faulty control. I then checked voltage to the fan while in test 36 and found 7VDC which is good. I also ohmd out the IM thermistor and found it at 3.16k, this is accurate for the time of reading. This indicates also a faulty IB fan. I gained access to the pantry UI and found it full of water. The UI and harness were eroded. Due to this we would need to replace the pantry UI and door (harness is integrated into the door). I also found the FC light bad. In order to repair the unit we would need to replace the main control, ice box fan, FC light, pantry UI, and pantry door
We serviced a
JENN-AIR FREEZER
Model JUD24FCERS00
Near Austin, TX 78731
Taylor M
Job Details: 11/12/2021
"Arrived on site to diagnose refrigerator with no control access to the unit, upon arrival I found the unit in sabbath mode, i gained access to the UI and instructed the customer on how to put the unit into sabbath mode and take it out of sabbath mode, the unit is operating properly as designed. The customer mentioned the filter and it being changed close to a year ago, i informed the customer that the filter should be changed every six months, I inspected the filter and it looked okay but I recommended that she change it and informed me that she would purchase one herself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for refrigerator with wheel broken. Upon inspection I confirmed the back right wheel is damaged. I replaced the wheel and axel. The customer states no other issues at this time. No leaks detected. Job complete.