Local Reviews
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James C.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site and called tech line and spoke to Andrew #7724013387 to document issue. Installed new door and tested. Unit working properly. Job complete
Tyler B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for drum replacement. Replaced drum and tested good.
Paul R.
REFRIGERATOR KITCHENAID KUWR304ESS00 Arrived onsite for the wine cooler making a buzzing noise all the time. I found when the compressor was running it was causing a vibration sound at the bottom of the unit. I applied sealer pads at the bottom of the unit. I tested the unit and it is quiet and is working as designed. Call complete.
Joseph C.
OVEN GE JT3500SF4SS "Arrived on site for “F97 error code” complaint. Inspected unit and found lower fan faulty. Upper fan ordered, from previous visit. Ordering new lower fan. Needs authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WB26X23613 (cooling fan lower)"
Arthur B.
DRYER GE DPSR610EG7WT "Arrived onsite for customer complaint of dryer not turning when pressing start. Removed top and found drive belt broke. Removed and replaced drive belt using personal stock. Reassembled and tested. Dryer not tumbles and heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and inspected microwave and found blower motor is not running, replaced control board and it is still not moving. Microwave is still heating but will bring back magnetron, capacitor, and diode and replace them along with a blower motor.; ordrng 1 W10892388 (motor-fan) and 1 W11256462 (DIODE)"
Arthur B.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher not drying. Ran diagnostics and found error code F7E1 (Heater Open). Removed heater and found no continuity. Replaced heater and reassembled. Ran manual test. Found heater now works as intended. No other issues found. All water connections were dry at time of service.
Paul R.
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived onsite for the dishwasher that washer ok on the bottom rack but not on the top rack. Ms stated she doesn’t think it’s washing correctly on the bottom now. I found the upper wash arm tub not in the hanger correctly. I corrected this and tested the unit. I found the pump weak and not putting out much pressure. I replaced the pump & motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRS586FIEM04 Arrived on site for no ice issue. Found ice door not fully opening causing ice to back up in chute. Replaced ice door assembly tested ice dispenser unit working as designed.
James C.
DRYER MAYTAG MGD5500FC0 Arrived on site and installed new ui. Tested unit for proper operation and found unit working properly. Job complete
James C.
ICE MACHINE KITCHENAID KUIS15NRTS2 "Arrived on site and installed new recirculating pump, drain pump and harness. Used dielectric grease in all connections to help prevent moisture collecting in the contacts that would cause corrosion prematurely. Tested operation and found all functions test good. Job complete"
Joseph C.
REFRIGERATOR WHIRLPOOL ED5PVEXWS14 "Arrived on site for “no water or ice” complaint. Inspected unit and found kinked line, between valve and filter. Freed line. Unit needs new filter, as well. No leaks detected, at time of service."
Kevin B.
DRYER MAYTAG MEDX655DW1 "Arrived on site and found door switch is broken, if switch is bypassed dryer will run properly. Quoted customer for switch, Job complete."
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for stuck filter found broken connection on housing.diagnosed unit will need new housing. Removed housing installed new housing,installed filter checked removal and installation on housing unit working as designed,ran water dispenser no leaks from housing.
Jonathan S.
WASHER LG WM2487HWMA "Arrived on site for washer continues to get error code for FE. Performed diagnostics mode and tested unit. Found hot water valve to unit is shut off. Customer stated that fault came up when hot water valve was on. Found front right solenoid getting stuck in open position in diagnostics mode. Found major suds buildup in unit. Confirm failure with customer. She stated that she has to turn cold water and on then she can continue cycle; ordrng 1 5220FR2008F (COLD INLET VALVE) and 1 SEENOTE (SCH PM)"
Leonardo C.
MICROWAVE MAYTAG MMV5208WS1 Arrived on site to test unit for not heating. Test unit and found bad magnetron. Replaced magnetron test unit and unit test good job complete
Leonardo C.
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to replaced mag sensor. Replaced sensor test unit and unit test good job complete unit heating correctly.
Luis M.
REFRIGERATOR/TOP GE GSE23GSKJCSS "Arrived on site for no cool. Powered unit on compressor powered on,heard hissing noise from weld joint,powered 7nit off found dye on weld joint. Repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly."
Arthur B.
DISHWASHER WHIRLPOOL DU1055XTVS1 "Arrived onsite to install new dishwasher console from diagnosis. Removed and replaced faulty control panel. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of temperature being off in oven by 100 degrees. Found at 350 oven was off by 20 degrees, at 400 oven was off by 80 degrees. Found faulty sensor, I replaced sensor, tested good."
Al R.
OVEN WHIRLPOOL WGE555S0BS02 Arrived to install previously ordered parts. Removed and replaced the knobs on the left side of unit. JOB COMPLETE
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADM3 "Arrived on site for dishwasher not draining. Inspected drain line to garbage disposal. Customer stated that a couple of wine glass had broken. Gave customer estimate for clogged drain pump. Removed drain pump and inspected, found a piece of glass in drain housing. Inspected drain pump impellers and housing. Found housing roughed up from glass. Checked drain line at garbage disposal. Performed diagnostics mode and found heavy, normal, start and clean LED lights out on control. Found unit draining. (DW120) Ran test mode and monitored water connection and operation. All tested good, no water leaks present.paid in full on credit card."
Tyler B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for drain hose replacement, replaced hose and tested good, no leaks on site"
Tyler B.
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on site for unit making loud noise when fan on. Removed unit found shell pushed down causing she'll to make contact with blower wheel. Corrected shell and Testd good.
Robert J.
WASHER MAYTAG MVWB835DW3 "Arrived on job for complaints of a noise. Determined noise was coming from gearcase. Replaced gearcase, no noise detected. No leaks detected at time of service"
Leonardo C.
DISHWASHER IKEA IUD9500WX4 Arrived on site to test unit for unit not working correctly. Test unit and can hear water running in to dishwasher but water was not staying. Test unit and found mice had chewed sump and motor and drain hose making unit leak. Will need new sump and motor and drain hoses. Advised customer the warranty does not cover infestation so he would have to pay for parts and labor he said he will take care of the mice then call back to get unit repaired job complete
Jerry C.
DRYER MAYTAG MEDB725BW0 MEDB725BW0 Arrived to inspect no heat. I found the thermal fuse open and it will require replacement. Office to order thermal fuse. Lint removed from chassis.; ordrng 1 WP3390719 (fuse-thrml)
Robert J.
REFRIGERATOR WHIRLPOOL MSS26C6MFZ Arrived on job for complaints of leaking when calling for water. Resealed the leaky tube. Tested functionality passed no leaks detected.
Thomas L.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for unit freezing in fresh food section. Customer also informed me that the unit is very Noisey. Found Noisey damper. Replaced and tested. Unit now operates properly and all water connections are dry.
Leonardo C.
OVEN GE JTP35SP2SS Arrived on site to test unit for door lock error. Test unit and found same problem unit needing new latch. Turned latch manually to opened position advised customer she need a new latch that this is just a temporary fix. If unit gets locked again we can’t come open it for her under a call back. She will need to replace latch or be charge another trip charge job complete
Leonardo C.
MICROWAVE JENN-AIR JMC1150WB00 Arrived on site to test unit for unit sparking. Found unit sparking from magnetron. Removed unit from wall checked unit and found bad magnetron. Ordering new magnetron WPW10126794 . Rescheduled for Tuesday 1/29/19; ordrng 1 WPW10126794 (MAGNETRON )
Tyler B.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for complaint of oven 30* over themp. Replaced sensor . Set unit to 350 and let heat. Once preheat was done, checked temps and found temp at 376. As normal operations, advised customer that ovens do heat hotter than what set to. Giving you a temp average. No gas leaks on site."
Joseph C.
DRYER WHIRLPOOL WED4950HW0 Arrived on site for “unit not coming on” complaint. Inspected unit and found broken door switch. Removed and replaced door switch. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Paul R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for the refrigerator not cooling well and not producing ice. I found the RC evaporator completely iced and frosted over. I found the fan is running correctly. I found all of the thermistors good. I found the drain clean and clear. I found all door gaskets and the evaporator cover sealing correctly. I checked all the previous history for service on this appliance and everything that could cause frost has been replaced. I went over all my findings with the service manager and he is to get with American Home Shield and the customer.; schdld next appmnt for 1/29 TUE !
Kevin B.
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site and found error code for long fill, and Thermistor shorted, replaced water valve and it is now operating properly in the diagnostic cycle. No water leaks from connections at time of service, job complete."
Wesley P.
WASHER WHIRLPOOL WFW7590FW0 Arrived on site and installed controls. Tested unit with now water and progressed. All checks good. Unit is now operating as designed.
Steve C.
WASHER MAYTAG MVWB835DC3 Arrived on site for the unit is leaking water. Tested the unit in diagnostics and received no error codes. Tested the unit and found the leak is coming from the valve. Replaced the valve and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for faulty ui new ui is wrong part in box ordering another ui control; ordrng 1 W11224590 (UI CONTROL)
Wesley P.
WASHER WHIRLPOOL WTW5000DW0 Arrived on site and found unit motor overheating.
Wesley P.
REFRIGERATOR WHIRLPOOL WRF736SDAM "Arrived on site and found unit valve broken. Replaced valve to repair leak. All checks good, unit is operating as designed."
Leonardo C.
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site to test unit for not drying. Customer had replaced element and tod. Put board on test and found f7E1 error erased error code and test unit and unit test good job complete.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ0 "arrived on site and found temperature in fresh food is 56 degrees, disassembled freezer compartment did not find any frost buildup, frost pattern looks good, evaporator fan is blowing, and damper has already been replaced. Spoke with tech line and they want The air duct directly above the evaporator fan replaced. There is no visible failures with the current part, spoke with CS and will also bring back evaporator fan motor, and control boards. No water leaks from connections at time of service SR7724015719; ordrng 1 W10260378 (duct-air) and 1 W11035841 (cntrl-elec) and 1 W11239666 (UI) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (motor-evap)"
Jonathan S.
WASHER LG WM2487HWMA "(AI) Arrived on site to install previously diagnosed part. Gained access to water valve, removed and replaced with new. Tested unit and all tested good. No water leaks present at time of service.
Scott M.
OVEN WHIRLPOOL MEW9627DS02 "Arrived on site ,replaced main control. Tested unit , preheated both oven . All tested good .
Brandon C.
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site for customer complaint of unit leaking, found leak coming from door due to gasket, I replaced gasket, unit tested good."
Joseph C.
WASHER MAYTAG MHWE251YG00 "Arrived on site for “not spinning all water out of clothes” complaint. Inspected unit and found F9E1 error code. Inspected drain pump and found pump to be loaded with debris. Removed debris from drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found debris rattling in fan blade housing, removed debris and noise has stopped. Airflow is good and dryer is heating properly. Job complete"
Tyler B.
DISHWASHER KENMORE 665.13473N411 "Arrived on site for unit not drying, found control failed not sending volts to heater. Replaced control and tested good. No leaks on site
Arthur B.
REFRIGERATOR GE HSS25ASHBCSS "Arrived onsite for customer complaint of SxS refrigerator not making ice nor dispensing water. Removed water lines and found filter head clogged not allowing water to enter. Removed and replaced filter bread assembly. Reassembled and turned water supply on. Tested water. Water now flows to dispenser as intended. Also, icemaker called for water as well. No other issues found. All water connections were dry at time of service."
Arthur B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install new diffuser from prior tech’s diagnosis. Removed and replaced noisy diffuser. Reassembled. Diffuser now open and closes quietly. No other issues found. All water connections were dry at time of service.
Diego G.
RANGE WHIRLPOOL WFC150M0EB1 "Arrived on site. Replaced right front infinite switch. Cycled element, all functions tested OK. Job complete"
Diego G.
RANGE WHIRLPOOL WFC150M0EB1 "Arrived on site. Replaced right front infinite switch. Cycled element, all functions tested OK. Job complete"
Diego G.
RANGE WHIRLPOOL WFC150M0EB1 "Arrived on site. Replaced right front infinite switch. Cycled element, all functions tested OK. Job complete"
Steve C.
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit will not start. Tested the unit and found the door switch has broken. Replaced the door switch and tested the unit. Unit heat and works properly. Advise customer to clean air vents every six months.
Scott M.
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site , replaced drain pump motor . Ran diagnostics all checked good . Nonwater leaks detected at time of service . Job complete ."
Robert J.
REFRIGERATOR WHIRLPOOL ED5KVEXVQ01 Arrived on job for complaints of temperature issues. Exposed evaporator and found partial frost on it. Called chase and instructed for a sealed system repair. Will also need to install kit for ice door.; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SF8404 (TUBE) and 1 W10233961 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)
Leonardo C.
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for not turning on. Test unit and found white wire coming in giving 74 volts and black wire giving 78 volts. Plugged unit in to different out and found bad board and bad panel. Replaced both parts and unit working correctly. Customer needs an electrician to fix wire problem job complete
Robert J.
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on job to install lower chimney. Part arrived damaged. Customer showed an issue with the install that will have to be corrected. Instructed customer that install issue will have to be done by the installation company. Office to schedule and inspection of part before sending out. Spoke with Chase and he recommended we drop part off to customer for the installation team to put on after correcting install to minimize risk of damage to parts. ; ordrng 1 WPW10350864 (chimney)
Wesley P.
RANGE FRIGIDAIRE BGGF3042KFA Arrived on site and replaced shorted probe to restore heating function. All checks good. Unit is now operating as designed.
Brandon C.
RANGE WHIRLPOOL KDRS467VSS04 "Arrived on site for customer complaint of unit sparking when not in use quoted customer for spark module, customer is not going with repair at this time.
Lou S.
DISHWASHER KITCHENAID KDTM354ESS2 "arrived on site to inspect dishwasher not mounted. Upon further inspection, I found the mounting brackets had been cut too short and the brackets were not screwed into the cabinet trim. I removed the current mounting brackets and installed new brackets and correctly mounted the unit to the cabinet panels. I leveled the unit and then tested in diagnostics. Unit operated as designed with no error codes showing. I advised the customer of my repairs. No water leaks observed during service, job completed."
Robert J.
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of paint and a noise. Found drum out of round and paint chipped. Will need drum on next visit.; ordrng 1 W10899578 (drum)
Kevin B.
DRYER WHIRLPOOL WGD8500DC4 "Arrived on site and inspected dryer and found burner is not igniting, found front harness to gas valve is not attached and after correcting it will now light properly. Also found error code for airflow restriction and recommended to customer that vent to exterior be cleaned/cleared. No lint found in unit cabinet at time of service, job complete"
James C.
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived on site and installed new sump and door gasket. Tested for proper operation and found unit working properly. Job complete
Tyler B.
REFRIGERATOR AMANA ASI2575GRS01 Arrived on sote for unit leaking. Found water lines not completely pushed in to water valve. Corrected and tested good. No leaks
James C.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site and tested operation. I found discoloring on all 3 interlock switches. Installed new switches and interlocks and tested operation. Unit working properly. Job complete
Leonardo C.
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for left front burner not igniting. Test unit and found bad ignitor. Ordering new burner cap kit WPW10299236 and new burner head WPW10406878. Rescheduled for Wednesday 1/30/19; ordrng 1 WPW10299236 (BURNER CAP KIT ) and 1 WPW10406878 (BURNER HEAD )
Scott M.
DISHWASHER AMANA ADB1400AGS1 Arrived on site for no drain dishwasher . Found drain plug still in disposal . Knocked out plug and dishwasher is now draining . . No water leaks detected at time of service . Job complete.
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on job to wire harness. Installed, tested functionality,passed. No leaks detected at time of service."
Diego G.
RANGE WHIRLPOOL WEE750H0HZ0 Arrived on site. Checked for display issues. Found some buttons on display not reacting. Will need console assembly to repair unit. Office to reschedule; ordrng 1 W11290627 (CONSOLE ASSY )
Diego G.
RANGE WHIRLPOOL WEE750H0HZ0 Arrived on site. Checked for display issues. Found some buttons on display not reacting. Will need console assembly to repair unit. Office to reschedule; ordrng 1 W11290627 (CONSOLE ASSY )
Diego G.
RANGE WHIRLPOOL WEE750H0HZ0 Arrived on site. Checked for display issues. Found some buttons on display not reacting. Will need console assembly to repair unit. Office to reschedule; ordrng 1 W11290627 (CONSOLE ASSY )
Steve C.
DISHWASHER MAYTAG MDB5601AWS Arrived on site to replace the latch assembly due to being broken. Replaced the latch and tested the unit. Unit works properly and all water connections were dry at the time of service.
Thomas L.
RANGE WHIRLPOOL WFE515S0EB1 Arrived on site for right front burner not working. Right front burner switch has shorted. Will also bring burner in case it is needed. I cannot test burner with a failed switch. All other burners work. 10103; ordrng 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf)
Luis M.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for faulty bin thermistor. Removed failed bin thermistor,installed new thermistor ran diagnostics test passed."
Joseph C.
DRYER AMANA NED4655EW1 Arrived on site for “drum not turning” complaint. Inspected unit and found motor capacitor failure. Ordering new motor. Return for repairs on Monday 01/28.; ordrng 1 279827 (motor!dryer)
Leonardo C.
OVEN KITCHENAID KEBS207SWH04 Arrived on site to test unit for lower oven not getting pass 300. Turned unit and found unit off by 68 degrees. Advised customer she needs a new control board . Customer is going to look around and see what ovens cost. She will call back if she want to continue with job.
Jonathan S.
DISHWASHER WHIRLPOOL ADB1400AGS1 "(AI) Arrived on site for dishwasher not drying dishes. Performed diagnostics mode, no error codes. Tested amp draw to heat element and found amp draw within range. Tested for hot temperatures on heating element at end of test cycle. Found heater working. Checked rinse aid dispenser and found working. Tested incoming water temperature not reaching over 100°. Spoke with customer on incoming water temperature should be 120° Instructed homeowner on user care guide. No water leaks present at time of service. All tested good."
Arthur B.
WASHER MAYTAG MVWB765FC2 "Arrived onsite for customer complaint of top load washer drains when not in use. When arrived,found water inside tub. Also found water valve solenoids not closing allowing water to drip into tub. Ran diagnostics and found mutilple codes regarding water hazards. Drained unit. Ordering water valve and returning with control. R/S for Tuesday 1/29. Turned water supply off at this time.; ordrng 1 W11165546 (VALVE)"
Luis M.
REFRIGERATOR FRIGIDAIRE FGHB2844LED "Arrived on site for no water. Ran water dispenser no water,removed water filter tested dispenser water coming from filter housing diagnosed customer will need to replace water filter."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found refrigerator is vibrating, found refrigerator was not leveled by delivery team. After leveling found rattle when compressor is running. Inspected rear compartment and found refrigerant Lines making contact with cardboard panel. Pushed lines in word and they are no longer making contact. No water leaks from connections at time of service, job complete"
Jonathan S.
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site for microwave door damaged. Inspected door and found scratch bottom right side. Removed damaged door and installed new. Tested door operations. All tested good. Spoke with customer on user care guide.
Luis M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for loud noise. Found ice hitting fan motor in freezer section. Ran diagnostics found failed thermistor, diagnosed unit will need fan motor that includes harness and thermistors. Defrosted evaporator replaced motor assembly. Fan motor $131.99 labor(RF170)$209.99."
Wesley P.
WASHER WHIRLPOOL WTW7000DW3 Arrived on site and found cold valve not opening. Also found sub feed tripping during washer use. Returning with control. Advised customer to ; ordrng 1 W10758829 (VALVE)
James C.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and found vent hood light has failed. I found the bulb housing has visible short and I replaced it. Tested operation and found unit now working properly. Job complete
Brandon C.
DRYER AMANA NED4655EW1 "Arrived on site to replace drum, after I replaced, unit tested good."
Lou S.
RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to inspect range oven light. Upon further inspection, I found that the light bulb had burnt out. Also found a small amount of cooking grease on the bulb which could have caused the bulb to burn out. I am ordering a light bulb and will return with prescreened parts. Scheduled return service for 01/29/19. No gas leaks detected during service.; ordrng 1 W10888179 (bulb-light)"
Robert J.
WASHER WHIRLPOOL WTW5550SQ0 Arrived on job for complaints of shaking. Found basket off center causing shaking
Wesley P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found freezer temp at 38f with working fan and no frost pattern. Amp draw low during cycling compressor. Diagnosing as leak in sealed system. ; ordrng 1 2HOURS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER)
Jerry C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 WDTA50SAHZ0 Arrived to inspect no water. I found the issue was with the unit not circulating. The control was sending voltage to the sump motor at all times the pilot relay was engaged. Office to order control and the sump will require installation with the control. No leaks observed during service.; ordrng 1 W11305297 (CONTROL)
Kevin B.
DRYER MAYTAG MEDC215EW1 "Arrived on site and found cut off has failed, after replacing it function has returned to dryer. Customer has recently had vent cleared. No lint found in dryer at time of service, job complete."
Diego G.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site. Check for no ice issues. Found loose connection at circulating pump. Reconnected connector and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site. Check for no ice issues. Found loose connection at circulating pump. Reconnected connector and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site. Check for no ice issues. Found loose connection at circulating pump. Reconnected connector and cycle, all functions tested OK. No leaks present. Job complete"
Leonardo C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit leaking. Test unit and found leak coming from float assembly due to nut not tighten enough. Tighten nut and unit stopped leaking. Also found valve staying open letting water coming in even after turning power of to unit and opening the door. Will need new W11305297 control board and latch WPW10653840. Customer does not want us to replace parts at this time he wants a new unit and said he will call the place of purchase or whirlpool to get a new machine. He also said floor was damaged that floor was sticking up just a little took picture but can’t really tell the wood is sticking up hard to see I could feel a little different on the wood. Turned water off to unit and advised customer not to use the unit job complete.
Jonathan S.
DISHWASHER KITCHENAID KDTE204ESS4 "Arrived on site for dishwasher leaking water. Spoke with customer on issue with unit. Removed kick plate and inspected for traces of water. Found no water marking underneath sump area. Found unit fall under service pointer W10914584C. Removed unit to gain access to upper track. Removed track and installed new. Per diagnostics mode, no error codes. Checked for hot temperatures at end of test cycle. All tested good, no water leaks present."
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FS "Arrived on site and inspected microwave and found cams are missing From interlocks and there is no power showing. Parent control panel peg is broken on the lower right corner. Rebuilt door switch assemblies and microwave still has no power. Microwave was shorted when switches failed, will need to bring back switch assemblies, control board and control panel, and heating components in order to ensure repair is complete on the next visit; ordrng 2 W10156812 (spring)s and 1 W10832024 (thrmst-fix) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 W10892389 (cntrl-elec) and 1 W10918928 (panl-cntrl) and 1 WPW10693025 (magnetron)"
Tyler B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived back on site for control replacement. Replaced and Testd good no leaks on site
Lou S.
DRYER WHIRLPOOL WED70HEBW0 "arrived on site to inspect dryer no operation. Upon further inspection, I turned the unit on and it came on. The customer advised that when he went to turn the unit on, the drum did not turn and the unit made a humming noise. I removed the top and front panels and when I removed the lint duct assembly and found a large amount of lint debris built up in the lint duct assembly and a large amount of lint debris in the blower wheel area. I cleaned the lint from the unit and tested and it operated as designed. No lint at the end of service, job completed."
Leonardo C.
DISHWASHER WHIRLPOOL WDF310PAAS4 Arrived on site to test unit for not heating. Found broken heating element. Replaced element . Test unit after replaced element and element turning on no leaks present job complete.
Tyler B.
WASHER WHIRLPOOL WFW7590FW0 Arrived on site for unit no spinning. Found user not adding enough to wash. Also stated unit doesn't power on but these units turn knob to power on . No leaks on site
Tyler B.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on sote for unit not drying dishes. Found control not sending voltage to heater, replaced control and tested good. No leaks on site"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 "Arrived on site and found water dispenser is chattering when filter is installed. Removing filter stops chatter, replaced filter housing and it is now working properly. No water leaks from connections at time of service, job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site. Check for icemaker issues. Found crack in molding of ice maker and also damaged ice bin. Found new icemaker damaged. Will need to re-order ice maker and ice bin. Rescheduled for 2/1/19 Cust requesting morning appt ; ordrng 1 CNOTES (CNOTES ) and 1 W10300024 (icemaker) and 1 W11185686 (ICEBIN)
Diego G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site. Check for icemaker issues. Found crack in molding of ice maker and also damaged ice bin. Found new icemaker damaged. Will need to re-order ice maker and ice bin. Rescheduled for 2/1/19 Cust requesting morning appt ; ordrng 1 CNOTES (CNOTES ) and 1 W10300024 (icemaker) and 1 W11185686 (ICEBIN)
Diego G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site. Check for icemaker issues. Found crack in molding of ice maker and also damaged ice bin. Found new icemaker damaged. Will need to re-order ice maker and ice bin. Rescheduled for 2/1/19 Cust requesting morning appt ; ordrng 1 CNOTES (CNOTES ) and 1 W10300024 (icemaker) and 1 W11185686 (ICEBIN)
Tyler B.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site for unit giving f1e1 for controls. Replaced control and UI and Tested good.
James C.
RANGE AMANA AER6303MFS1 Arrived on site and tested operation. I found no operation from rear left burner. Accessed switches and found the right leg of the harness going to burner had come out of the molex connector and burned the terminal on the switch. Corrected harness and installed new switch. All burners test good and unit working properly. Job complete
Paul R.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived onsite for the dishwasher not draining. I found the drain pump running but no water flowing. The customer has 2 dishwashers with the drain lines tied into 1 disposal. The plumber had put a brass one way check valve between the dishwasher drain lines and the disposal. I found the flapper in the check valve stuck closed. I freed up the flapper and tested the dishwasher. The unit is draining properly. I tightened the door handle on the unit. I advised mr to have these removed and to loop the drain lines because these check valves require more pressure than these dishwasher drain pumps have to continue to work correctly. Call complete.
Robert J.
WASHER MAYTAG MVWB766FW0 "Arrived on job to install console. Installed,tested functionality,passed."
Diego G.
COOKTOP JENN-AIR JES9800BAB Found parts that were ordered by ext warranty not correct. Spoke with CS on issue and he said he will get with extended warranty and tech-support. Spoke with customer on situation. Job complete
Diego G.
COOKTOP JENN-AIR JES9800BAB Found parts that were ordered by ext warranty not correct. Spoke with CS on issue and he said he will get with extended warranty and tech-support. Spoke with customer on situation. Job complete
Diego G.
COOKTOP JENN-AIR JES9800BAB Found parts that were ordered by ext warranty not correct. Spoke with CS on issue and he said he will get with extended warranty and tech-support. Spoke with customer on situation. Job complete
Steve C.
COMPACTOR WHIRLPOOL KTTS505ESS0 "Arrived on site for the unit trash compactor door is stuck. Tested the unit and found the ram is down. Was able to put the ram up and open the door. Put the door back on and tested the unit. The ram went down and would not stop and has a electrical burn smell. Found the unit will need a new motor; ordrng 1 882699 (gear-drive) and 1 W10439651 (motor-drv)"
Diego G.
WASHER WHIRLPOOL WFW5090GW Arrived on site. Check for no operation issues. Found loose connection on cord inside unit not allowing display to work. Repositioned connector and reconnected cord to terminal. All functions tested OK. No leaks present. Job complete
Diego G.
WASHER WHIRLPOOL WFW5090GW Arrived on site. Check for no operation issues. Found loose connection on cord inside unit not allowing display to work. Repositioned connector and reconnected cord to terminal. All functions tested OK. No leaks present. Job complete
Diego G.
WASHER WHIRLPOOL WFW5090GW Arrived on site. Check for no operation issues. Found loose connection on cord inside unit not allowing display to work. Repositioned connector and reconnected cord to terminal. All functions tested OK. No leaks present. Job complete
Jerry C.
WASHER MAYTAG MVWB835DW3 "MVWB835DW3 Arrived to inspect wash issues. The customer described an issue where the stack height of garments were not fully wetted. I checked for errors and finding none, re-calibrated the unit. I found the basket far back in the chassis and likely making contact during spin ramp up. The shipping spacers were still on the feet and I removed them and then centered the basket within the chassis via leveling leg adjustments. I tested the unit within automatic test mode and it completed without error. I tested in manual high speed spin and overall smoothness was improved. No leaks observed during service."
Joseph C.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for “F9E1 error code” complaint. Inspected unit and found drain pump trap clogged with hair. Removed hair from trap and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Joseph C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for “dented fresh foods door” complaint. Inspected unit and found dented fresh foods door. Removed and replaced fresh foods door and badge. Unit is performing as designed. No leaks detected, at time of service."
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site to test unit for not washing. Test u it and found wash motor not coming on. Test wash motor and motor getting power but not responding. Replaced sump and motor test unit and unit test good no leaks present and unit washing job complete
Kevin B.
WASHER MAYTAG MVWX655DW1 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement lid and soap dispenser are working properly. No water leaks from connections at time of service, job complete."
Joseph C.
DRYER MAYTAG MGD3500FW0 "Arrived on site for “dented door” complaint. Found problem to be unit delivered with dented lower portion of front panel. Ordered new front panel. Office to set return schedule, due to part needing to be ordered and inspected, before scheduling return visit. No leaks detected, at time of service; ordrng 1 W11179761 (FRONT PANEL)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "DIFFERENT ISSUE FROM PREV. REPAIR OF NO WATER .Arrived on site for no ice,found icemaker not running through a forced cycle diagnosed faulty icemaker. Installed new icemaker ran icemaker through a cycle water filled icemaker unit working as designed."
Wesley P.
DRYER WHIRLPOOL WED92HEFW1 Arrived on site and found unit rumbling. Replaced blower and motor and put pads in place. Unit is now operating more quietly.
Jonathan S.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating. Performed diagnostics and tested unit, found heating element not activating. Inspected power cord and found customer has replaced cord. Tested voltage to unit and found 240 volts. Removed back panel to gain access to fuses and element. Found top thermal cut-off opened. Removed thermal cut off and installed new. Tested and monitored unit cycles and all tested good."
Lou S.
DISHWASHER WHIRLPOOL WDF540PADM3 arrived on site to install previously diagnosed and ordered part. Removed and replaced the door gasket and tested. Unit operated as designed with no water leaks. Job completed.
Leonardo C.
MICROWAVE JENN-AIR JMW2327WS02 Arrived on site to test unit with techline. Test unit with tech support and found bad appliance manager and bad inverter and bad magnetron. Replaced inverter and replaced appliance manager for microwave and magnetron 7724023229. Test unit and unit working correctly.
Brandon C.
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for customer complaint of microwave not working properly. Reset unit, working properly at time of service."
Lou S.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "arrived on site ct refrigerator ice maker not working. Upon further inspection, I checked temperature readings in the Rc and FC sections. My reading for the RC was 42 degrees and the FC was 19 degrees. I placed the unit in diagnostics and ran test 56 and got E1–no cooling. I ran test 58 and it read temp warmer than harvest temp. I advised the customer of my findings and notified Service Manager CS of my findings. I am ordering a sealed system consisting of the compressor, dryer, access tube, and both evaporators, along with CNOTE 3 HOURS. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (3 HOUR ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Robert J.
DISHWASHER AMANA ADB1400AGS1 "Arrived on job to install spring and bushing. Installed, tested functionality of door, passed."
Brandon C.
DRYER WHIRLPOOL MED8200FW0 "Arrived on site for customer complaint of long dry times, found error code F4e3 thermistor error. Tested resistance of both thermistors at control board, tested good, instructed customer to clean vent."
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS02 Customer will not be available for appointment. Reschedule with customer for 1/28/19 cust requesting morning appt. if possible ; ordrng 1 CNOTES (CNOTES )
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS02 Customer will not be available for appointment. Reschedule with customer for 1/28/19 cust requesting morning appt. if possible ; ordrng 1 CNOTES (CNOTES )
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS02 Customer will not be available for appointment. Reschedule with customer for 1/28/19 cust requesting morning appt. if possible ; ordrng 1 CNOTES (CNOTES )
Thomas L.
WASHER MAYTAG MVWX655DW0 Arrived on site for no operation. Found unit totally dead. Found unit to have failed drain pump and failed control board. Replaced both and unit tested properly. All water connections are dry. Office gave approval for cost of repair.
Paul R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for the refrigerator with ice and dispenser concerns. This unit does not have a dispenser. Ms stated that neither compartment is cooling correctly. I found the compressor overload tripping after the compressor started and would run for about 5 seconds. I checked the windings on the compressor and they tested good. I found the compressor drawing 12.67 amps the entire time in start before tripping the overload and never switching to run. Need to replace the start device to complete service. RS for Tue 1/29.; ordrng 1 WPW10448874 (TSD2 115V ELECTRICAL)
Steve C.
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to replace the inverter and Megatron per whirlpool Sr#7724016671. Replaced both parts and the unit now is giving the F1e5 error code inverter. Spoke to the manager CS and advise that we will be refunding them the cost of labor and parts.
Jerry C.
DISHWASHER KITCHENAID KDPE234GPS0 "KDPE234GPS0 Arrived to inspect wash issues. The unit had signs of debris distributed throughout the interior and the customer had attempted to run it twice. I tested within service test mode and found no stored errors and allowed the unit to complete service test mode with all functions present. I advised the customer to use more detergent, as I had them switch types and lower the amount prior. I did hear the sump pulsate several times and it may have been a faulty one installed. Office to order the sump assembly. N leaks observed during service. ; ordrng 1 W11085683 (pump&motor)"
Jerry C.
DISHWASHER KITCHENAID KDTE104DSS0 KDTE104DSS0 Arrived to inspect leak. I found the diverter valve seal leaking onto the floor and it had also damaged the diverter. The sump assembly will require replacement. The wire harness appeared to be in serviceable condition.
Jerry C.
MICROWAVE WHIRLPOOL WMH32519FS0 WMH32519FS0 Arrived to inspect time issue. I found the unit was loosing approximately 6 minutes within a month. I removed and replaced the control and tested. Operational test good.
Jonathan S.
DISHWASHER WHIRLPOOL WDF330PAHS2 (AI) Arrived on site for dishwasher with broken slide rail. Inspected unit and found that stop for rail would not click into damaged rail. Removed and replaced rail. Tested unit operations and all tested good. No water leaks present at time of service.
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived onsite for customer complaint of french door refrigerator not asking ice nor dispensing water. Tested water and found valve opening. Checked water supply and found builder did not turn water supply. Turned on water supply. Flushed unit. Found good water flow. Ice maker is also turn on as well. No other issues found. All water connections were dry at time of service.
Al R.
RANGE WHIRLPOOL WEG730H0DS0 "Arrived to install previously ordered parts. Installed grate, cap burners and spud orfce. Tested unit and unit tested as designed.JOB COMPLETE."
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not filling with water. Test unit and found water turned off to unit under sink. Turned water on to unit test unit and unit working as designed. No leaks present at this time job complete.
Luis M.
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for broken mullion. Found mullion broken at hinge connections diagnosed unit will need new mullion heater assembly. Removed mullion installed new mullion heater assembly,y checked door operation unit working as designed."
Arthur B.
WASHER WHIRLPOOL LSN2000PW2 "Arrived onsite for customer complaint of top load washer not starting intermittently. Removed console and found lid switch would short out. Found lid switch faulty. Removed and replaced lid switch. Tested unit. U it now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Lou S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to install previously diagnosed and ordered part. I previously ordered the water valve due to testing it and it showing to be open. I removed and replaced the valve and tested and it operated as designed. The customer advised that they cancelled the previous service call after I installed the ice maker due to the unit making ice, but then it stopped again. No water leaks observed during service, job completed."
Diego G.
DRYER WHIRLPOOL WED4616FW0 "Arrived on site. Check for no operation issues. Found bad door switch allowing unit not to kick on. Replaced door switch and cycled, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED4616FW0 "Arrived on site. Check for no operation issues. Found bad door switch allowing unit not to kick on. Replaced door switch and cycled, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED4616FW0 "Arrived on site. Check for no operation issues. Found bad door switch allowing unit not to kick on. Replaced door switch and cycled, all functions tested OK. Job complete"
James C.
RANGE WHIRLPOOL KDRS467VSS05 Arrived on site and tested operation. I found the rear 3 and front center burners igniting constantly. Installed new igniter and found the same issue. I found the voltage at the outlet has been wired improperly causing the issue. Instructed superintendent of findings and recommended having electrician correct wiring to outlet. Job complete
Leonardo C.
DISHWASHER IKEA IUD8500BX1 Arrived on site to test unit for unit leaking. Found leak coming from float housing. Found nut very loose letting water sip through to bottom. Secured nut test unit and no leaks found. Advised customer to run dishwasher and keep on eye on it. If problem returns we will need new housing job complete no leaks present at this time.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to to replace panel. Replaced panel control test unit and unit test good job complete unit heating correctly.
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to install previously diagnosed and ordered part. Due to being dented in the lower left corner of the broiler outer door panel, I removed and replaced the panel and tested. Unit operates as designed. No gas leaks detected during service, job completed."
Diego G.
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site. Check for opening door issues. Found primary switch sticking not allowing unit to cycle. Replaced primary switch and cycle, all functions tested OK. Job complete"
Diego G.
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site. Check for opening door issues. Found primary switch sticking not allowing unit to cycle. Replaced primary switch and cycle, all functions tested OK. Job complete"
Diego G.
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site. Check for opening door issues. Found primary switch sticking not allowing unit to cycle. Replaced primary switch and cycle, all functions tested OK. Job complete"
Scott M.
DISHWASHER KITCHENAID KDTM354ESS1 "Arrived on site for handle falling off . Found set screw on right side had backed out . Took set screw out , threads look good . Used blue #2 on screw and tightened down handle . Handle is now secure . No water leaks detected at time of service . Job complete ."
Joseph C.
WASHER MAYTAG MVWC565FW0 "Arrived on site for “noisy operation” complaint. Inspected unit and could find no issues. Unit is performing as designed. No leaks detected, at time of service.
Leonardo C.
OVEN WHIRLPOOL WFC310S0ES1 Arrived on site to test unit for door not closing or opening correctly. Test unit and found broken right hinge. Replaced hinge. Test unit after replacing hinge and unit test good. Gave the office a quote before replacing parts and they gave me the go ahead and maintenance guy was with me when replacing part will charge cc on file. Office will charge cc on file.
James C.
REFRIGERATOR GE GWE19JSLGFSS Arrived on site and tested operation. I found the noise coming from vibration of the heat loop line against the condenser. Reposition the damper pad on the line and the noise stopped. Unit tests good. Job complete
Leonardo C.
RANGE WHIRLPOOL WFG515S0ES0 "Arrived on site to test unit for light not working. Test unit and found bad light bulb. Test socket and socket test good, socket getting power when turning light on and off. Advised customer she will need to just replace bulb job complete"
Arthur B.
DRYER WHIRLPOOL WET4024HW0 Arrived onsite for customer complaint of dryer not starting on combo unit. Removed back panel and found thermal fuse open. Used 1 WP3392519 (Thermal Fuse) from stock. Removed and replaced thermal fuse. Reassembled and tested. Unit now comes on as intended. No other issues found.; used 1 WP3392519 (FUSE) from stock
Tyler B.
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived on site for unit pooling water again, found water under drawer, removed shelfs and EVAP cover, found no frost build up in drain, found am abnormal amount of condensation behind cover, added sealing tape to EVAP cover an tested good. No leaks on site"
Diego G.
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site. Replaced freezer rails for clicking noises. All functions tested OK. No leaks present. Job complete
Diego G.
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site. Replaced freezer rails for clicking noises. All functions tested OK. No leaks present. Job complete
Diego G.
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site. Replaced freezer rails for clicking noises. All functions tested OK. No leaks present. Job complete
Brandon C.
WASHER WHIRLPOOL WET4024HW0 "Arrived on site for customer complaint of washer leaking. I pulled unit out, supply lines tested good, ran two test cycles of filling, washing, and draining. No water leak coming from washer, customer may have a plumbing issue."
Jerry C.
DISHWASHER WHIRLPOOL WDF520PADM7 WDF520PADM7 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and sump assemblies and tested the unit. All functions were present and no errors were generated within service test mode. No leaks observed during service.
Arthur B.
WASHER MAYTAG MVWC416FW0 Arrived onsite for customer complaint of top load washer not draining and making grinding noise. Ran diagnostics and found error code F9E1 (Long Drain). Removed rain pump and found motor seized. Replaced drain pump. Reassembled and ran calibration. Unit completed. All water connections were dry at time of service.
Kevin B.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Arrived on site and found right track has broken, replaced tracks and it is now operating properly. No water leaks from connections at time of service, job complete"
Thomas L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for unit that will not dispense ice. Found motor turning but will not drive auger. Replaced plate and shaft and tested unit. Dispenser now operates properly time after time. All water connections are dry.
Kevin B.
WASHER MAYTAG MVWB765FW2 "Arrived on site and found gear case is leaking oil and there is a clicking noise during agitation, replaced gear case, clutch, and agitator. Ran test 51 and test 52 and noise has stopped. No water leaks from connections at time of service, job complete."
James C.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site and tested operation. I found that the upper interlock switches intermittently causing light to come on and turn table motor to run. Customer has also experienced it when putting time in to cook an item. I found wear on all 3 switches terminals. Installed new interlocks and switches. Tested operation and found unit now working properly. Job complete
Jerry C.
WASHER AMANA NTW4516FW1 NTW4516FW1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drive belt and calibrated the unit. The loud squeak and other noises were corrected and the unit worked as designed within service test mode. No leaks observed during service.
Jerry C.
DRYER MAYTAG MEDX655DW1 "MEDX655DW1 Arrived to inspect start button. I found the switch had fallen into the control panel. I was able to re-instal it and then tested. Operational test good, no lint within chassis."
Tyler B.
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for unit not heating, started unit and had no heat. Removed back and found all fuses good, found heater shorted out. Replaced element and tested good."
Tyler B.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not draining, found roof nail jammed in pump. Pump still good, reinstalled and tested good , no leaks on site"
Brandon C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace deli drawer and control, after replacing unit tested good."
Lou S.
MICROWAVE KENMORE 401.8852301 arrived on site to install previously diagnosed and ordered part. I removed and replaced the control thermostat and tested the unit. The unit still did not power on. I advised the customer of my findings and that the main control is no longer available. I removed the thermostat and the customer asked that I take the unit with me as she is going to purchase an new unit. I took the unit to throw in the trash as a favor to the customer. Job completed.
Jonathan S.
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 Arrived on site for refrigerator having water in bottom of RC. Inspected RC and found drain tube frozen. Found drain had wrapped and causing water to escape drain pan. Will need to replace drain pan and inspect ice box. Schedule return for Monday. Customer requested PM appointment for return. ; ordrng 1 SEENOTE (REQ PM ) and 1 W10836964 (DRAIN PAN)
Scott M.
WASHER WHIRLPOOL WET4024HW0 Arrived on site for lock issues . Ran diagnostics and found lock issues again . All other features appear to be normal .did find that the tub cap has been rubbing and starting to fray . Ordering lid lock and tub cap and adapter . Also recommend changing out control same time as lid lock . No water leaks detected at time of service . Please call to set up return date .; ordrng 1 W10869789 (latch) and 1 W10882109 (TUB RING ) and 1 W11187713 (ADAPTER )
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up. Removed deli drawer found small amount of ice on evaporator coil,unit cooling correctly no ice on cover. Called tech support(7723995788) per tech support changing defrost setting to basic. File #7723995788"
Wesley P.
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on site for noise and bent frame. Advised customer on noise. Appears normal. Uninstalled microwave for 8th in bend on right side. Found bent rear panel and frame. Documented with pictures. Customer requesting replacement.
James C.
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site and tested operation. I found the upper rack uneven and would roll out once pulled away from rear manifold. I found that the adjusters were not aligned properly on the dish rack. Corrected alignment and tested. Unit tests good and all functions working properly. Job complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for refrigerator leaking water in bottom of RC. Customer stated that water from refrigerator had damage floor(see SD-QuickPic). Customer complained about silicone coming off at top of FC. Performed diagnostics and gained access to evaporator drain. Removed air chamber and found water com from backside air chamber. Removed ice box and found no in correct position. Waded sealer gum on back side adapter. Found ice underneath drain pan and caused to bow. Removed ice from drain pan and removed drain pan. Installed new drain pan and tested drain. Assembled evaporator panel and air chamber. Removed silicone on top of FC and added silicone between cabinet and cavity. Tested all other operations. All tested good, no water leaks present."
Luis M.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for refrigerant leak in system. Removed evaporator,installed new evaporator and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on. Checked low side pressure good checked frost pattern good unit cooling down correctly"
Luis M.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for no cool in fresh food. Found no,air flow from fan motor diagnosed faulty evaporator fan motor. Removed faulty motor installed new fan motor powered unit on good air flow from fan unit working as designed. ; used 1 WP2315539 (MOTOR EVAP) from stock"
Luis M.
REFRIGERATOR WHIRLPOOL ED2KVEXVL01 "Arrived on site for no water. Diagnosed frozen water lines,defrosted water lines ran water dispenser,water dispensing from dispenser unit working as designed."
Al R.
WASHER MAYTAG MHW5100DW0 Arrived to inspect washer not draining properly. Service tested the unit and got code F9E1- Long Drain.Removed and replaced the drain pump. Reassembled unit and unit tested as designed.All water lines were dry at the time of service.Customer OOW and charged:
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Jonathan S.
VENTHOOD WHIRLPOOL KXU2836YSS0 Arrived on site for venthood not powering on. Performed diagnostics and gained access to motor disconnected quick connector at motor and powered unit on. Tested voltage at quick connector and within range. Connected motor and tested. Unit was working. Called tech support and spoke with Chris (SR#7724001299). He stated that no intermittent issue have been documented with unit. Spoke with customer on user care guide. Possible user error. Customer stated that he would press fan button to turn on and fan button is for off only. Fan turns on by pressing fan speed. Called service manger and will honor service fee for 90 days
Tyler B.
WASHER WHIRLPOOL WTW7300DW0 "Arrived back on site for GEARCASE clutch and rotor install. Replaced clutch GEARCASE and rotor and tested good, no Leaks on ste"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and inspected refrigerator and found dispenser reservoir is frozen. Spoke with tech line and there is currently not a recommended repair for stopping this. They spoke with the engineering team who said they are aware of the possibility but there is no recommended fix at this time. They advised that the temperature be turned down in the meantime SR7724001631
Luis M.
REFRIGERATOR MAYTAG MFF2558VEM0 Arrived on site for no cool. At time of visit unit working per customer unit was making clicking noise and stopped cooling unit started cooling after about 3 days of no cool. Power cycled unit compressor not powering on starter clicking diagnosed faulty starter installed new starter powered unit on compressor powered on.
James C.
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and found fresh food evaporator completely frozen over. I ran diagnostics to test fans and found to be good. I found the unit has a failed evaporator thermistor causing ice build up.. Collected diagnosis which applies to quoted labor. Customer will turn unit off to thaw ice from evaporator for service
Paul R.
WASHER WHIRLPOOL WTW7300DW0 "Arrived onsite for the washer that will not fill with water and makes a grinding noise during spin. I found the washer way out of level and the feet screwed all the way in. I leveled the basket and tub in the chassis. I checked stored error codes and found an F7E5, F3E2, & F7E9. I ran service test 51 and found the unit not filling. I removed and reconnected the valve harness and tested the unit again. I found the unit filling correctly but not agitating or spinning correctly and stopping on cycle 18 during test 51. I found the band on the slider loose and slipping. I adjusted it enough to get it to tighten up and retested the unit. The unit would agitate and spin but during spin the unit would make a rubbing noise during every rotation for a 1/4 turn. I removed the wash plate and the basket and found all clean and clear. I removed the rotor and spun the unit by hand and still had the issue. I believe the noise is coming from the slider but explained to the