Lou S.

arrived on site to install previously diagnosed and ordered part. I removed and replaced the main control due to the unit making an echo beeping sound at the end of the cook time. I tested the unit five times to verify that the noise stopped by replacing the control and the unit operated as designed. Job completed.

Lou S.

arrived on site to inspect oven taking too long to heat. Upon further inspection, I found that this is a new unit that has never been used. I placed a rack in the center of the unit and placed my thermal couple in the center of said center rack. I turned the unit on bake at 350 degrees and proceeded with testing. The unit beeped after 10 mins telling me it was at 350 degrees; however, my thermal couple reading was 299-300. I continued with testing with my readings as follows...362, 336, 366, 341, and 351 and after approximately 35-40 mins of testing, my average reading was 351. I notified the builder of my findings. I never had to remove the unit from the wall during testing. Job completed.

Scott M.

Arrived on site for left rear burner not sparking . Found loose connection on spark module . Reconnected wire and all burners are now functioning as designed . No gas leaks detected at time of service . Job complete . May tag cook top

Lou S.

arrived on site to inspect cooktop burner flame not adjusting. Upon further inspection, I found that the right rear burner would stay the same height form high to low settings. I placed the knob/burner valve on low and adjusted the flame to the lowest setting without the flame going out. I tested the burner and it operates as designed. I adjusted the remaining burners, as well. . I had to remove the bottom oven unit in order to get a picture of the placard and I took photos of prior damage to trim around the oven before removing the unit. No gas a leaks observed during service. I notified the builder of my findings and service.

Arthur B.

WRV986FDEM01 (5 Door French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator keeps resetting itself and getting PF error codes on UI. Confirmed issue when arrived. Unit will need new UI,control,inverter to complete repair. Unit is cooling as intended minus the resetting issue. Advised customer that authorization is needed from AHS for parts. OF to R/S customer. All water connections were dry at time of service.

Mike G.

MEDC300BW0, Arrived on site for unit not starting, checked unit and found that the door switch is broken and needs to be replaced, replaced door switch and checked and cleaned out all lent found from unit and tested unit and found thatbthe unit is now starting and heating and unit has good air flow unit checked fine at this time....

Mike G.

MEDC300BW0, Arrived on site for unit not starting, checked unit and found that the door switch is broken and needs to be replaced, replaced door switch and checked and cleaned out all lent found from unit and tested unit and found thatbthe unit is now starting and heating and unit has good air flow unit checked fine at this time....

Joseph C.

KRFC704FSS00 Arrived on site for “no ice production” complaint. Inspected unit and found wire broken from fill tube heater. Ordering new left door. Office to set return schedule, due to door needing to be manufactured. No leaks detected, at time of service.

Thomas L.

Jerry C.

WFG530S0ES1 Arrived to inspect gas odor during oven use. I found the bake and broil gas mixtures set all the way open, allowing too lean of an air-fuel ratio and causing incomplete burn, causing the characteristic “blowtorch” sound and excessive raw gas odor. I set both air intakes to the correct mixture and tested. I advised the customer to utilize the venting system within the micro-hood and verified correct operations. No gas leaks detected during service.

Arthur B.

KMHS120ESS3 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave getting OPEN/CLOSE door error and interior light not coming on. Removed console and found door switches burnt. Removed NC,NO and 3 way switch. Also replace control as well. Reassembled. Tested unit. Unit heats as intended with no errors.

Kevin B.

Arrived on site and replace bottom grill kit diagnosed by previous technician, Their refrigerator does not have enough spacing under it for both pieces. Installed metal piece and attached to brackets. Plastic dust cover will not fit but left them with the customer as they may be able to modify them. Job complete

Leonardo C.

Whirlpool dishwasher not drying model: WDT720PADM2. Arrived on site to test unit for not drying. Test unit and found f7e1 test heater and found opened heating element. Replaced element test unit for leaks no leaks present at this time. Heater coming on and heating up. Job complete

Joseph C.

WED4815EW1 Arrived on site for “no operation” complaint. Per my previous diagnosis, removed and replaced motor and wheel. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Thomas L.

Scott M.

Arrived on site for loud clacking sound and ,freezer light not coming on intermittently . Found dampener control making a pound noise when it’s opening and closing ,no ice build up visible . Ordering control ,return 7/7. In freezer found the cross bar on rails had fallen out causing the door to sometimes leave a small gap in seal allowing moisture to collect around door switch . Reinstalled guide bar and now is tight seal around door ,an wiped away moisture .no water leaks detected at time of service .

Kevin B.

Arrived on site and inspected dryer and found squeaking noise coming from wheels when drum is turning. Will need to bring back a dryer kit to correct the issue. Also found F4E3 and F4E4 recommended to customer that vent to exterior of home be cleaned as it has not been done in recent memory. Will remove any built up lint from the interior when the support wheels are replaced.

Diego G.

Arrived on site. Check for noise issues. Ran diagnostic test and found no error codes. Found unit not leveled correctly causing noise on spin cycle. Adjusted feet and tested unit, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Check for noise issues. Ran diagnostic test and found no error codes. Found unit not leveled correctly causing noise on spin cycle. Adjusted feet and tested unit, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Check for noise issues. Ran diagnostic test and found no error codes. Found unit not leveled correctly causing noise on spin cycle. Adjusted feet and tested unit, all functions tested OK. No leaks present. Job complete

Luis M.

Icemachine-replaced failed main control

Arthur B.

WDF760SADM2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes and not drying dishes. Tested unit and found sump not pumping water. Removed faulty sump and motor and installed new replacement. Reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

Brandon C.

Arrived on site for part hanger, I installed adapter and fan motor, unit tested good. Water lines were dry at time of service.

Thomas L.

Arrived on site for no drain condition. Drain water and found failed drain pump.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the ice maker due to it not making ice. I tested the unit and the new ice maker operated as designed as it filled with water and I tested the motor with my jump wire and the motor operated as designed as well. I advised the customer to purge the ice every so often to keep the ice from building up at the back of the bin. No water leaks observed during service

Kevin B.

Arrived on site and found no interior lights in refrigerator, replaced LED control board and lights are now operating properly. No water leaks from connections at time of service, job complete

Luis M.

Refrigerator-replaced failed icemaker

Brandon C.

Arrived on site for customer complaint of out of balance and really loud noises, found bearings were bad and need replacing. Quoted customer, they are going to buy a new washer.

Nathaniel B.

Model WRS325FDAB02, Arrived on call for fresh food side not going below 63 degrees, found evap fan not running at proper speed and damper broken and fan not turning on when set to coldest setting will replace control and t-stat and damper and evap fan, replaced all parts and know getting proper air flow to fresh food section, customer to allow for 12-24 hours for proper cooling, also sealed were inside liner meets outer cabinet on both sections due to large gaping, call complete, no water leaks at time of call.

Nathaniel B.

Model WRS325FDAB02, Arrived on call for fresh food side not going below 63 degrees, found evap fan not running at proper speed and damper broken and fan not turning on when set to coldest setting will replace control and t-stat and damper and evap fan, replaced all parts and know getting proper air flow to fresh food section, customer to allow for 12-24 hours for proper cooling, also sealed were inside liner meets outer cabinet on both sections due to large gaping, call complete, no water leaks at time of call.

Kevin B.

Arrived on site and found saved error codes, 8/2 cold incoming water 9/1 slow drain, incoming water measured at kitchen faucet only reaches 112 degrees. recommended raising water temp to Whirlpool minimum of 120 degrees. Drain pump is Operating correctly but recommended dishwasher magic in order to clear any build up. No water leaks from connections at time of service, job complete

Lou S.

arrived on site to inspect venthood falling apart. Upon further inspection, the customer provided me with a dismantled venthood filter. I also found that the fan blade was melted which caused the dismantling of the filter. Looking further into the unit, I found that due to extreme heat/high flame, the fan motor connector was slightly melted, but the fan still operates. I advised the customer that I will order a fan motor assembly and scheduled return service for 07/09/18 and advised that the office would contact them to schedule a time frame. I advised the customer to not use the unit until the part was replaced.

Luis M.

Refrigerator-installed updated icemaker kit

Thomas L.

Lou S.

arrived on site to inspect microwave venthood light not working. Upon further inspection, I found that the venthood light does not dim from high to low and the vent fan comes on by itself without being turned on. I removed and replaced the control and tested the unit and the unit operated designed. The venthood light dimmed from high to low and the fan worked properly. Job completed.

Arthur B.

MVWB765FW2 (Top Load Washer) - Arrived onsite to install new water valve housing to top load washer from my prior visit’s diagnosis. Removed faulty valve and installed new replacement. Reassembled and ran test 052. Unit completed successfully. Unit now fills,agitates,drains and spins as intended. No other issues found. All water connections were dry at time of service.

Robert J.

WTW4816FW2 Arrived on job for complaints of leaks oil. Found oil leaking from gearcase. Replaced gearcase and test. No leaks detected at time of service. Job complete.

Arthur B.

KURR304ESS00 (Wine Cooler) - Arrived onsite for customer complaint of wine cooler getting condensation between glass assembly. Confirmed condensation. Ordering new glass pack assembly. R/S for 7/12. No other issues found.

Thomas L.

Lou S.

arrived on site to install previously diagnosed and ordered parts. I arrived with an oven side panel and two (2) cooktops. I used my floor protector to protect the floor as I pulled the unit away from the wall. I removed and replaced the side panel and I removed the cooktop and as I removed the new cooktop from its box, I found that it was damaged at the back of the part where it fits under the control panel. There was a large chip of paint missing. I opened the other cooktop box and found that the second cooktop was good; therefore, I installed it. I tested the burners on the cooktop and all operated as designed. No gas leaks detected during service. Job completed.

Luis M.

Refrigerator-replaced Evap motor and sensors

Arthur B.

EL7ATRRKS01(Standalone Refrigerator) - Arrived onsite for customer complaint of no cool symptom on standalone refrigerator. Removed evaporator cover. Checked pressure and found vacuum on low side. Used UV light and found dye in lower right hand side of evaporator covered by insulation. Found leak coming from evaporator. Unit will need new evaporator. R/S customer for Thursday 7/12. No water connections made to unit.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced all three switches and both interlocks and tested the unit. Unit operated as designed. Job completed.

Brandon C.

Arrived on site for dishwasher not coming on, found no power getting to dishwasher, found power switch was in off position, flipped power switch on, unit tested good. Water lines were dry at time of service.

Lou S.

arrived on site to inspect venthood not working. Upon further inspection, I verified that the breaker was good and then verified voltage at the power cord and voltage going in to the unit. I verified ohms at the fan and switch but the switch was open. I removed and replaced the switch and the unit operated as designed. Advised the customer on cleaning tips for the venthood and what to cleaning items to use. Job completed.

Mike G.

WDF530PAYM5, Arrived on site for unit not washing checked unit and found that the unit will fill but motor and pump will not start unit will need mot and pump replaced replaced part checked unit and unit is now washing checked unit for water leaks and no leaks found at time of srv...

Mike G.

WDF530PAYM5, Arrived on site for unit not washing checked unit and found that the unit will fill but motor and pump will not start unit will need mot and pump replaced replaced part checked unit and unit is now washing checked unit for water leaks and no leaks found at time of srv...

Clif L.

Whirlpool refrigerator WRS325FDAM04. Arrived on site to diagnose a refrigerator with a no ice condition. Tested unit and found icemaker thermostat has failed causing the unit not a cycle or activate heating element. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time.

Arthur B.

WDT970SAHV0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump n motor not pumping water. Removed faulty sump and installed new replacement. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

Lou S.

arrived on site to install previously diagnosed and ordered part. I quoted the customer $126.30 for the water valve and $189.99 RF410 for labor but minus the service fee which was paid at previous service call. The total including tax for this service was $234.14. The customer agreed to and paid for the services. I removed and replaced the water inlet valve and tested the unit. Unit operated as designed and no water leaking from dispenser. I used manufacturers approved silicone to seal gapping in the rc and fc along the molding of the cabinet and chassis. No water leaks observed during service. Job completed.

Joseph C.

WTW5000DW1 Arrived on site for “making grinding noises” complaint. Inspected unit and found inlet valves clogged with debris. Removed hoses and flushed valves and hoses. Reconnected hoses. Tested unit with towels and water. Unit is performing as designed. No leaks detected, at time of service.

Thomas L.

Daniel A.

WRX988SIBM01 Not producing ice. Ran diagnostic. Error code E2. For motor lost position. Replaced icemaker. Verified ice box fan operation. Normal operation after service.

Lou S.

arrived on site to install a regulator for the customer. Upon arrival, I found that the connector from the gas line to the connector was missing. I spoke to the builder who advised that he would have his plumber install the regulator due to the missing parts. I gave regulator to the builder, David, and had him sign the receipt. No gas leaks detected during service as the gas was turned off.

Arthur B.

KRMF706ESS01 (French Door Refrigerator) - Arrived onsite for customer complaint of condensation build up in FC section. Removed door and found rails not fully closing. Removed LH/RH rails and installed new replacements. Dried all condensation and reassembled. Door seals good to cabinet. No other issues found. All water connections were dry at time of service.

Lou S.

arrived on site to inspect cooktop grates not level. Upon further inspection, I found that the actual left and right rear cooktops are warped making the grates not level and move from corner to corner. The unit is writhing the 30 days of cosmetic repair; therefore, I will order two grate kits and the l Eat and right cooktops and request a two man job for this cooktop. Office to schedule return service. No gas leaks observed during service.

Joseph C.

WFW85HEFC1 Arrived on site for “control panel is not working” complaint. Per previous diagnosis and discussion with techline, removed and replaced control panel, control, ui harness and installing ferrite beads. Tested unit. Unit is performing the same as on first arrival. Called techline and spoke with Bruce(Ref# 7722367136). Large microwave tower is in view and interfering with proper function of washer and dryer. Whirlpool can not facilitate further repairs in relation to this particular problem.

Jerry C.

66514753N510 Arrived to inspect unit not working. I found the chassis had came free of its mounting and the door would pop open during the cycle. The diverter for the sump assembly was leaking and will require replacement. Office to order sump assembly and mounting brackets. I advised the customer not to use the machine until the sump is replaced. No leaks of the water supply observed during service.

Dona W.

Arrived on site for water not circulating, found seized wash motor. Replaced sump and motor assy. Ran through diagnostics, verified operations check good. All water connections dry. Customer closed on home 4/10/18 unit is covered under mfg warranty.

Brandon C.

Arrived on site for customer complaint about bad smell, I removed the top lid, the tub ring, the basket huh, and inner basket, I cleaned the outer tub and filter, unit tested good mechanically during automatic diagnostic test. Water lines were dry at time of service.

Diego G.

Arrived on site. Checked for door issues. Found middle drawer loose not allowing to close correctly. Adjusted middle drawer and tightned screws all the way down. All functions tested ok. No leaks present. Job complete

Diego G.

Arrived on site. Checked for door issues. Found middle drawer loose not allowing to close correctly. Adjusted middle drawer and tightned screws all the way down. All functions tested ok. No leaks present. Job complete

Diego G.

Arrived on site. Checked for door issues. Found middle drawer loose not allowing to close correctly. Adjusted middle drawer and tightned screws all the way down. All functions tested ok. No leaks present. Job complete

Lou S.

arrived on site to inspect dryer nut falling inside of unit. Upon further inspection, I found that the unit was not wired up and the customer was attempting to install a new power cord when the wire nut fell inside the unit. I quoted the customer DR200 $179.99 to clean the unit and install the power cord. The customer agreed to the service and fair fees. I found the wire nut inside the unit under the drum. I retrieved the nut and used my vacuum to clean out the unit. I put the unit back together and installed the power cord and tested and the unit operated as designed. No lint observed at the end of service. Job completed.

Brandon C.

Arrived on site for customer complaint of dryer taking to long to dry clothes. I removed the vent hose, checked for proper temperature at exhaust, unit tested good. Used vent test, found air flow issue, instructed customer to have vent checked.

Thomas L.

Connor M.

ED2VHEXVQ01 whirlpool refrigerator Arrived on site to inspect unit for water tasting off. Fiund customer has a non whirlpool approved water line to unit which is the only thing that can change taste of water besides filter. All other internal waterlines are intert non reactive plastic that cant alter flavor of water per whirlpool. Informed customer ideal water lines are made of copper. Unit working properly, no leaks detected.

Arthur B.

GS5SHAXNL00 (SxS Refrigerator) - Arrived onsite for customer complaint of icemaker not making ice. When arrived, customer advised that they under the impression that unit is getting replaced under AHS. Advised customer that is between AHS and customer. No services performed on refrigerator. All water connections were dry at time of service

Brandon C.

Arrived on site for part hanger, I replaced all parts, switch, spring, shield, and pad, unit tested good. Water lines were dry at time of service.

Luis M.

Refrigerator-installed bushing to door spring

Connor M.

WRV986FDEM01 whirlpool refrigerator Arrived on site to install parts for repair. Installed ui. Unit filling properly, no leaks detected.

Dona W.

Arrived on site for LF front and right front elements staying on high even when set to low. Found both infinite switches stuck in high position. Replaced left front, and right front infinite switches. All operations check good. Customer uninstalled unit as contractor had attached to cabinets.

Arthur B.

WFE515S0EB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range RF element stay on high and will not adjust. Removed back cover and found RF infinite switch contacts shorted. Removed switch and installed new replacement. Reassembled and tested. RF element adjusts as intended. No other issues found.

Connor M.

WTW4815EW0 whirlpool washer Arrived on site to repair unit for not starting. Replaced control board and calibrated. Unit working properly, no leaks detected.

Thomas L.

Luis M.

Refrigerator-added adhesive to gaps in liner chute

Arthur B.

WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found unit will and diverter keeps running and not stop to allow pump to spray water. Also found heater has short as well. Ordering control,sump n motor and heater to complete repair. R/S service for Friday 7/6. No other issues found. All water connections were dry at time of service.

Brandon C.

Arrived on site for customer complaint of deli drawer hitting left side refrigerator door gasket. Called tech line to see if the hinges can be adjusted, they can not. Tech line instructed me to inform customer to just be careful opening the deli drawer. Water lines were dry at time of service.

Dona W.

Arrived on site for noise complaint. When door opens customer states she will hear 3 clicks, does not happen every time. Open and closed door dozens of times and ran unit with water numerous times. Inspected door switches and interlocks, all check good. Inspected control, no issues at this time. All operations check good. No abnormal noises, unit does not error out on door.

Connor M.

WRX735SDHZ00 whirlpool refrigerator Arrived on site to tets unit for rattling noise. Powered compressor in and found rattiling coming from condenser line whichwas missing run Bber gromet. Reinstalled rubber grommet. Unit no longer rattling. Notating for future use; unit has obviously been dropped on left rear corner causing notable structural damage which is likely what damaged compressor in the first place. Unit working properly, no leaks detected.

Diego G.

Arrived on site. Replaced filter housing due to chattering. Cycled water from dispenser, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced filter housing due to chattering. Cycled water from dispenser, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced filter housing due to chattering. Cycled water from dispenser, all functions tested OK. No leaks present. Job complete

Dona W.

Arrived on sight for rust spots throughout both fridge doors and freezer door, used as brightener to clean rust. Showed customer how to use product to clean and brighten stainless steel surfaces. Product did remove rusting. All water connections dry,

Arthur B.

WRF989SDAW00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of French door refrigerator making a loud humming noise when running. Removed FC evaporator cover and found ice build up near FC evaporator motor. Used steamer to remove ice build up. Reassembled. Tested unit. Unit now runs quietly as intended. No other issues found. No water connection made to unit at time of service.

Joseph C.

JDS9860AAP Arrived on site for “inconsistent ignition on front left burner” complaint. Inspected unit and found corrosion byproducts under burner caps. Cleaned burner heads. Tested unit. Unit is performing as designed. No leaks detected' at time of service. Service fee applies.

Arthur B.

MDE4658AYW (Dryer) - Arrived onsite for customer complaint of dryer making noises when tumbling. Removed bulkhead and found drum rubbing on blower housing. Removed right side support and installed new replacement. Adjust support bracket to lift drum up off housing. Reassembled and tested. Drum now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Lou S.

arrived on site to inspect dishwasher door not opening/closing properly. Upon further inspection, I found that both friction pads were missing and found one on the floor under the unit that was split. I installed two new PDFs and tested the door and it worked as designed. I placed the unit in diagnostics and tested and the unit operated as designed. No water leaks observed during service. Job completed.

Joseph C.

WDF330PAHS1 Arrived on site for “no power” complaint. Inspected unit and found unit misfired, at power junction. Wired correctly. Tested unit. Unit is performing as designed. No leaks detected, at time of service. There is no power to wall plug, for unit.

Connor M.

KUIS15NNZB0 kitchenaid ice machine Arrived on site to test unit for not making ice. Found condensor fan not running. Replaced condenser fan and tested unit. Unit working properly. No leaks detected.

Dona W.

Arrived on site for no operation, found wires blackened to cavity tco and primary door switch, not allowing connection to come in contact with switch. Removed charring around wiring. Allowing for wiring to make connection to tco and switch. replaced, switches, harness and tco. Wiring harness-115.903 switches-60.35 eachThermostat-70.70Labor-mw110 harness replace-184.99 total of 598.23Collected 598.23 on check 3860 on last visit. Verified operations, all operations check good.

Arthur B.

MMV4205DS1 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating. Used microwave safe test light and found no light illuminated. Found unit will need new magnetron to complete repair. R/S next available for 7/5. No other issues found.

Brandon C.

Arrived on site for customer complaint of dispenser handle broken, found handle was broken, and dispenser was molding, customer wanted me to replace the dispenser as well. I replaced dispenser and handle, unit tested good. Water lines were dry at time of service.

Daniel A.

W8TXNGFWB01 Not cooling. Not going into defrost. Checked heater/bimetal. Replaced defrost control Defrosted unit. Checked evaporator. Normal operation after service

Lou S.

arrived on site to inspect microwave making extra beeping noise. Upon further inspection, I placed a cup of cold water in the unit and turned it on for 30 seconds. At the end of the cycle, the end-of-cycle beep came on but I could hear a second beeping noise. I pressed the #1 button to turn off the keypad beeps and tested again. Again at the end of the cycle I could hear two beeps almost like an echo. I advised the customer that I am going to replace the control and would return on 07/05/18 to do so. Customer advised that someone would be available that date.

Robert J.

WFG320M0BW2 Arrived on job for complaints of headache were using range. Test burners color and size normal. Run burners for time no sensor picking up unsafe levels. Recommend customer use ventilation fan if oven in operation. No gas leaks detected.

Lou S.

arrived on site to inspect range rubber bumper broken off of grate. Upon arrival, the customer showed me that one of the rubber bumpers was missing/broken off of the left grate. I removed and replaced both grates as the part is a kit of both grates. Tested unit and unit operates as designed. No gas leaks detected during service.

Nathaniel B.

Model WFG515S0EB1, Arrived on call for front power burners not lighting right away or at all, replaced new style burner caps and all tested good, call complete, no gas leaks at time of call, call complete.

Nathaniel B.

Model WFG515S0EB1, Arrived on call for front power burners not lighting right away or at all, replaced new style burner caps and all tested good, call complete, no gas leaks at time of call, call complete.

Arthur B.

ED5VHEXTL01(SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator to dispensing ice or water. Removed UI assembly and found bracket holding switches was broken. Removed broken bracket and installed new replacement. All installed new light bulb. Reassembled. Both water and ice on dispenses as intended. No other issues found. All water connections were dry at time of service.

Thomas L.

Wesley P.

Reset unit to restore oven panel function

Dona W.

Arrived on site for high temperature in refrigerator section. Found damper motor is stalling not opening to allow for air flow in to fridge. Voltage to damper checks correctly. Temps in freezer are at -1 degrees, fridge temps at 56 degrees, no ice build up. Will need to replace damper assy. Part 145.57 Labor rf350-189.99 tax27.68 Total-363.24 collected 363.24 check 7208 All water connections dry. Rescheduled for 7/5/18 Thursday.

Arthur B.

WRF555SDFZ02 (Refrigerator) - Arrived onsite for customer complaint of French door refrigerator it making crushed ice. Removed ice bin and found guide rod not properly inserted between solenoid. Advised customer on how to install ice bin. Customer also concerned about popping noise when door is opened in RG RC door. Removed door and applied petroleum jelly to cam. Reinstalled door. Door now opens/closes with no pop noises. No other issues found. All water connections were dry at time of service.

Nathaniel B.

Model WRB322DMBM00, Arrived on call for ice maker not making ice, found only 84 ac volts to ice maker with freezer light switch closed on freezer, pulled out freezer light switch and it unthawed and reinstalled it and know with switch reinstalled is getting 120 ac volts to ice maker and ice maker cycled but when closing light switch the light flickers for 10 seconds even though light switch is closed and then light goes out, will need to order freezer light switch, will reschedule for 7/4/18, no water leaks at time of call.

Nathaniel B.

Model WRB322DMBM00, Arrived on call for ice maker not making ice, found only 84 ac volts to ice maker with freezer light switch closed on freezer, pulled out freezer light switch and it unthawed and reinstalled it and know with switch reinstalled is getting 120 ac volts to ice maker and ice maker cycled but when closing light switch the light flickers for 10 seconds even though light switch is closed and then light goes out, will need to order freezer light switch, will reschedule for 7/4/18, no water leaks at time of call.

Diego G.

Arrived on site. Replaced ice maker assy due to ice clumping up together because of sensor on icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced ice maker assy due to ice clumping up together because of sensor on icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced ice maker assy due to ice clumping up together because of sensor on icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job complete

Connor M.

MEDC215EW1 maytag dryer Arrived on site to test unit for long dry cycles. Found almost no air movment out external exhaust. Confimred blockage not in dryer. Instruct customer in having vents cleaned. Madeaware of potential fire hazard.

Robert J.

WED6600VW0 Arrived on job to replace control. After replacement of part test dryer air flow and temperature range, operation normal.

Brandon C.

Arrived on site for customer wanting his dryer door switched to the other side, I quoted customer and switched door around, unit tested good, vent was clear at time of service.

Connor M.

MEDX655DW maytag dryer Arrived on site to test unit for lint not catching in screen and long dry times. Found blower wheel loose and damaged. Replaced blower wheel and tested unit. Unit working properly. Instruct on proper venting and fire hazard.

Joseph C.

WED92HEFW1 Arrived on site for “not cooling” complaint. Inspected unit and found high limit thermostat had failed. Removed and replaced thermostat. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Joseph C.

WRB322DMBM00 Arrived on site for “no ice production” complaint. Inspected unit and found icemaker defective. Removed and replaced icemaker. Tested unit unit is performing as designed. No leaks detected, at time of service.

Arthur B.

MTW5720TQ0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer stopped mid cycle and no function. Removed console and found lid switch had shorted out. With customer’s permission was able to bypass lid switch. U it was able to turn on and drain out. Advised customer she can use but unit will no stop. Will have to manually stop. Next available us 7/5. No other issues found. All water connections were dry at time of service.

Arthur B.

KRMF706ESS01 (Dual Evaporator French Door Refrigerator) - Arrived onsite for customer complaint of ice getting stuck in chute and not dispensing ice. Removed ice bin and found customer using crushed ice setting. Cleaned out ice bin and advised customer to run a few cubes of ice on CUBED setting to flush out chute. This is prevent jamming. No other issues found. All water connections were dry at time of service.

Joseph C.

M169W Arrived on site for door latch broken” complaint. Inspected unit and found door latch spring and door latch broken. Ordering new. Both items are discontinued and will need parts research. Office to schedule return visit.

Joseph C.

W131W Arrived on site for “no bake” complaint. Inspected unit and found bake element burned through. Ordering new. Return for repairs on 07/05.

Arthur B.

ASD2620HRB (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling in both sections. Removed back panel and attempted to test compressor. Found compressor is locked up and will not start. Unit will need new compressor to compete repair. Ordering RC control as well. Advised customer that AHS must approve parts before we can repair. OF to contact customer. Unit unplugged at this time. All water connections were dry at time of service.

Joseph C.

KDTM354DSS4 Arrived on site for “leaking from bottom of unit” complaint. Inspected unit and found hose, from inlet valve to tub to be fractured. Removed and replaced hose. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Arthur B.

WRX988SIBM03 (Dual Evaporator Refrigerator) - Arrived onsite to install new compressor to French door refrigerator from my prior visit’s diagnosis. Upon removing compressor, found compressor extremely hot to touch. Removed compressor and installed new replacement. Vacuumed unit down to -25PSI. Charged system with 5.50oz of R134a refrigerant. Checked condenser fan. Found pin connection was bent inside moles connector. Was able to straighten connector and reinstalled connector. Tested unit. Found compressor running with good air flow on condenser fan motor. Good frost pattern found on evaporator. Advised customer to wait 24-48 hrs for unit to cool down. All water connections were dry at time of service.

Robert J.

Wdt720padm2 replacement of dispenser

Joseph C.

KODE300ESS02 Arrived on site for “timer not functioning properly” complaint. Per my previous diagnosis, removed and replaced control panel. Tested unit. Unit is performing as designed.

Arthur B.

WFW92HEFW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not spinning clothes out. Did find customer had spin settings to off. Advised customer on how to set spin setting before starting cycles. Removed front assembly to verify drain trap is clean. Found trap clean. No other issue found. All water connections were dry at time of service.

Joseph C.

WDT920SADM2 Arrived on site for “flooding dishwasher” complaint. Inspected unit and found door gasket to be missing from dispenser. Previous flooding issue has been resolved. Removed and replaced dispenser. Tested unit. Unit is performing as designed. No leaks detected from washer or under sink, at time of service.

Arthur B.

ED5FHEXSB00 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making loud noises when running. Could hear condenser motor whining loudly. Unit will need new condenser fan motor and ordering evaporator motor just in case. R/S for Thursday 7/5. All water connections were dry at time of service.

Lou S.

arrived on site to inspect cooktop right side burners not igniting correctly. Upon further inspection, I found that when both right side knobs/valves are turned to ignite they have to be pushed all the way down in order for the Ignitor to work. I tested both left knobs/valves and when I turned them to spark the Ignitor I did not have to push the knows all the way down. I removed the Ignitor wiring harness from the right rear valve and removed the harness from the left rear valve and placed it on the right rear valve and tested. I did not have to push the knob all the way down in order for the Ignitor to spark. I am ordering a wiring harness and right rear valve and will return with the pre-diagnosed right front valve. Office to schedule return service. No gas leaks detected during service.

Dona W.

Arrived on site for no operation on unit. Found loose wire nuts on incoming line voltage not supplying voltage to control. Tightened wire nuts and verified operations, all water connections dry. Unit running to spec.

Daniel A.

GLWN2800D1WS Leaking water during use. Gearcase leaking oil. Basketbslipping during agitation causing water to spill over side. Replaced shifter/gearcase. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Nathaniel B.

Model WFW75HEFW0, Unit has a 14 month parts and labor warranty through aarons, Arrived on call for washer not washing cloths properly and not spinning properly, checked for error codes and got f3 e1 which is a water level system error, f8 e3 which is a over flow condition, found drain pump has failed its making noise that is not normal and is not draining properly which is causing cycle to cancel, ran auto test and unit is filling properly with water, will order drain pump and install it to test if trap or pressure sensor or pressure hose are needed, no water leaks at time of call. Will reschedule for 7/5/18 customer not to use unit until repaired.

Nathaniel B.

Model WFW75HEFW0, Unit has a 14 month parts and labor warranty through aarons, Arrived on call for washer not washing cloths properly and not spinning properly, checked for error codes and got f3 e1 which is a water level system error, f8 e3 which is a over flow condition, found drain pump has failed its making noise that is not normal and is not draining properly which is causing cycle to cancel, ran auto test and unit is filling properly with water, will order drain pump and install it to test if trap or pressure sensor or pressure hose are needed, no water leaks at time of call. Will reschedule for 7/5/18 customer not to use unit until repaired.

Diego G.

Arrived on site. Replaced wash plate and hub assy. Ran diagnostic test three separate times to make sure washer was spinning correctly. all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced wash plate and hub assy. Ran diagnostic test three separate times to make sure washer was spinning correctly. all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced wash plate and hub assy. Ran diagnostic test three separate times to make sure washer was spinning correctly. all functions tested OK. No leaks present. Job complete

Dona W.

Arrived on site to replace bubbled control panel. Caused from venting not being properly aligned. Replaced control panel, verified venting is in correct place. Verified functionality of unit all operations check good.

Dona W.

Arrived on site for no cool in freezer, temps in fridge seeming higher. Found no frost pattern in freezer section and 44 degrees in fridge, evaporator motors are running, condenser fan running, compressor is running. Nomfrost build up on evaporator in ff section. Per service pointer S71233. Will need to replace evaporator, and compressor. Will need process stub and dye drier as well. Will need authorization and 2 hours repair time. Sent skype to office to reschedule customer. All water connections dry.

Lou S.

arrived on site to inspect microwave not working. Upon arrival, the customer advised that the unit was being used and kept saying door open on the display then it stopped. Customer advised that they checked the breaker box and it was good. I found that the top switch was open and when I popped the cam plat back into place the switch was stuck. I checked ohms at the fuse and it was open. I am ordering a fuse, filter board, all three switches and both interlocks and schedule return service for 07/04/18. The unit was left down off the wall per customer request.

Lou S.

arrived on site to inspect dishwasher not dispensing soap. Upon further inspection, I placed the unit in diagnostics and tested. The dispenser door did not open during the first test; however, I believe it was due to me advancing the test. I tested a second time and the dispenser door open end, but the unit did not continue with washing. I cancelled the test and ran a third time, at which time, the unit dispensed water and did not operate. I could hear the diverter working, but the motor did not come on. I tested one more time and got the same results as the third time. I am ordering a sump/motor assembly and scheduled return service for 07/04/18. No water leaks observed during service.

Lou S.

arrived on site to inspect refrigerator ice maker clogging up and not making ice. Upon further inspection, I removed the ice maker to inspect and found that water had dispensed into it in the process of making ice. I placed the ice maker back and attempted to jump the unit to make the tines roll and the unit would not operate. I checked the motor to make sure there were no burnt out spots and all w good. I attempts to jump the water line and no water came out. I am ordering an ice maker and scheduling return service for 07/04/18. No water leaks observed during service.

Connor M.

WETLV27FW0 whirlpool laundry center Arrived on site to install pump for leaking. Installed pump and tested unit. Unit working properly, no leaks detected.

Arthur B.

MVWB765FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found error code LF and overfill error. Tested manually valve. Found cold water valve solenoid not opening. Unit will need water valve to complete repair. Advised that will R/S for 7/3. No other issues found. All water connections were dry at time of service.

Joseph C.

WED75HEFW0 Arrived on site for “runs for five minutes, then shuts off” complaint. Inspected unit and found F4E3 error code(blocked venting). Ran unit on normal setting. Ran for five minutes and shut off. Ran normal setting with two moistened rags. I shut off unit after ten minutes. Timed function will stay on until time runs out. If customer is attempting to de-wrinkle clothing, do so on timed dry. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Labor is $108.24(post tax/DR100). Customer has cc on file with office.

Diego G.

Arrived on site. Replaced release valve and added adhesive around refrigerator and freezer cabniet. Also added sealer-gum inside of gasket for freezer door to make a good seal. All functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced release valve and added adhesive around refrigerator and freezer cabniet. Also added sealer-gum inside of gasket for freezer door to make a good seal. All functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replaced release valve and added adhesive around refrigerator and freezer cabniet. Also added sealer-gum inside of gasket for freezer door to make a good seal. All functions tested OK. No leaks present. Job complete

Nathaniel B.

Model KRFC704FBS00, Arrived on call for dispenser not dispensing ice, found that water is dispensing but when pressing for ice on crushed or cubed will just beep and auger motor will not run, ran test 93 and key pad is good, called whirlpool tech line and talked to Joel file number 7722352078, was instructed to order side left door ui and dispenser ui, will reschedule for 7/6/18, no water leaks at time of call.

Nathaniel B.

Model KRFC704FBS00, Arrived on call for dispenser not dispensing ice, found that water is dispensing but when pressing for ice on crushed or cubed will just beep and auger motor will not run, ran test 93 and key pad is good, called whirlpool tech line and talked to Joel file number 7722352078, was instructed to order side left door ui and dispenser ui, will reschedule for 7/6/18, no water leaks at time of call.

Nathaniel B.

Model KDPE234GPS0, Arrived on call for top rack will not stay in dishwasher and dispenser door will not stay closed to hold soap in it, found will need upper left and right hand tracks for upper rack, also installed dispenser today due to dispenser door was broken, will reschedule with upper tracks for 7/6/18, no water leaks after repair to dispenser , gave customer instruction on soap and rinse aid and not to use the soap packs it is to much soap, customer to switch to liquid and start with a table spoon and if still suds reduce to 1 teaspoon and use rinse aid separate and set it to 2 on dispenser being customer is not on a water softener and to have customer run hot water at sink before starting dishwasher each time this is mandatory.

Nathaniel B.

Model KDPE234GPS0, Arrived on call for top rack will not stay in dishwasher and dispenser door will not stay closed to hold soap in it, found will need upper left and right hand tracks for upper rack, also installed dispenser today due to dispenser door was broken, will reschedule with upper tracks for 7/6/18, no water leaks after repair to dispenser , gave customer instruction on soap and rinse aid and not to use the soap packs it is to much soap, customer to switch to liquid and start with a table spoon and if still suds reduce to 1 teaspoon and use rinse aid separate and set it to 2 on dispenser being customer is not on a water softener and to have customer run hot water at sink before starting dishwasher each time this is mandatory.

Brandon C.

Arrived on site for customer complaint of freezer door coming off tracks. I replaced left and right side brackets and slides, unit tested good. Water lines were dry at time of service.

Arthur B.

WFE540H0AS0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range getting error code F7E7 and not heating properly. Removed back cover and removed CON3 connector on control to ohm sensor. Found sensor open. Removed sensor and installed new control and sensor. Reassembled. Tested unit. Unit now heats as intended and cycle as well. No other issues found.

Connor M.

MDB4949SDZ0 maytag dishwasher Arrived on site to test unit for not washing dishes. Found sump not powering on. Found sump not plugged in. Corrected issue and tested unit. Unit working properly. Instruct on proper use and care. No leaks detected.

Dona W.

Arrived on site for ice build up on evaporator cover I refrigerator section. Customer had defrosted unit prior to technician arrival. Found motor on rc evap cover was no longer turning. Replaced rc evap cover verified units temperatures starting to drop, fans working. All water connections dry.

Arthur B.

WRS571CIDM01 (SxS Refrigerator) - Arrived onsite for customer complaint of loud noise coming from RC sections when opening doors. Checked temperature in both sections. FC @0F, RC @ 38F. Ice bin in full. Compressor is running as intended. Was not able to replicate noise or locate any abnormal noises. Advised customer of findings. No other issues found. All water connections were dry at time of service.

Connor M.

ASI2575GRS01 Amana refrigerator Arrived on site to test unit for door handle issue. Found ff door handle not installed properly. Installed correctly and tested unit. Unit working properly, no leaks detected.

Lou S.

arrived on site to inspect dishwasher having water leak into tub when not in use. Upon further inspection, I placed the unit into diagnostics to test and received error code 6/1 and 6/4. I cleared the error codes and continued with testing and unit operated as designed with no error codes at the end of testing. I removed the inlet valve and found sandlike debris in the hose and valve. I replaced the valve and tested the unit and received no error codes at the end. No water leaks observed during service. Job completed.

Connor M.

NFW7200TW Amana washer Arrived on site to install parts. Installed cover, hinge and bellow. Unit working properly, no leaks detected.

Dona W.

Arrived on site for unit not cooling at all times. Will need to replace thermostat. Part was defective, will need to order new thermostat. Please only send DW, unit was not put back together fully. Informed customer, unit is now in garage. Will return Thursday, 7/5/18.

Arthur B.

MVWX700XW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer making grinding noises when spinning. Hand spun basket and found bearing in gearcase warn out. Removed gearcase and installed new replacement with cam kit. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Brandon C.

Arrived on site for part hanger, I replaced left and right side adapters, unit tested good. Water lines were dry at time of service.

Thomas L.

Connor M.

WED49STBW1 whirlpool dryer Arrived om site to test unit for not stopping at end of cycle. Found failed timer. Replaced and tested unit. Unit working properly. Instruct on proper venting and fire hazard.

Scott M.

French door fridge , ice maker

Lou S.

arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed with the element working, as well. I instructed the customer on proper detergents to use and the amount to use. I instructed the customer to run her tsp water unit it got hot and then turn the unit on, at which time, hot water would be dispensed immediately and will help with drying. I instructed the customer to use the unit with the heated dry mode, as well. No water leaks observed during service. Job completed.

Lou S.

arrived on site to inspect microwave not heating. Upon arrival, the customer advised that the unit does not heat to pop popcorn. I tested the unit with a cup of cold water and at the end of the test, the water was not hot. Customer presented a bag of popcorn that she attempted to heat up and it was not popped. I removed the unit from the wall and removed and replaced the magnetron, diode, and capacitor and tested with a cup of cold water. The water was hot to the touch and the customer placed a bag of popcorn in the unit while I serviced another appliance and the popcorn popped. The unit works as designed. Job completed.

Arthur B.

MFI2269VEM7 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator icemaker not making ice. Removed ice maker assembly and found icemaker stuck mid harvest. Removed faulty icemaker and installed updated new replacement. Reassembled. Unit call for water immediately. On other issues found. All water connections were dry at time of service. All water connections were dry at time of service.

Nathaniel B.

Model WMH31017FB0, Arrived on call for microwave running with the door open,, found unit has bad switches, replaced interlocks and switches and checked operation and light is no longer flickering and is heating properly, call complete.

Nathaniel B.

Model WMH31017FB0, Arrived on call for microwave running with the door open,, found unit has bad switches, replaced interlocks and switches and checked operation and light is no longer flickering and is heating properly, call complete.

Dona W.

Arrived on site for unit stuck in sensing cycle, found cold water side of valve mechanically closed not opening for flow of water. Replaced valve and unit is now working to spec. Customer has hoses with filters inside of them. Did let customer know that on cold side house hold hose is dripping. Customer will have new hoses installed on unit. All water connections dry.

Clif L.

Whirlpool refrigerator GS6NBEXRS01. Arrived on site to diagnose a refrigerator that is not producing ice. Found bin level control shorted out, causing unit to think empty ice bin is full. Replaced level control and tested unit. Found all is working properly at this time. No leaks were found at time of service.

Connor M.

WDF780SLYB1 whirlpool dishwasher Arrived on site to test unit for leaking from under unit. Found calcium build up in diverter valve. Diagnosed worn out seal on sump. Replaced sump. Unit is uniinstalled and in garage. Could not test. No water to unit. Instruct customer on leak checking when re installing unit.

Brandon C.

Arrived on site for upper rack stop falling off, I replaced the stops and added silicone to secure stops. Unit tested good, water lines were dry at time of service.

Thomas L.

Arthur B.

WDF520PADM7 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not starting when hitting button. Removed control and found short on control that lead to sump and motor. Removed sump and motor,control and installed new replacements. Reassembled and tested unit. Unit fills, washes,drain and heats as intended. All water connections were dry at time of service.

Brandon C.

Arrived on site for part hanger, I replaced the control board and vent, unit tested good. Water lines were dry at time of service.

Joseph C.

MGD3500FW0 Arrived on site for “rattling noises, during cycle” complaint. Inspected unit and found burner tube to be loose, where it meets gas valve. Adjusted tube. Reassembled unit. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Clif L.

Whirlpool washer WTW5000DW1. Arrived on site to diagnose a washer that will not agitate or spin. Found capacitor miswired causing motor not to run. Rewired capacitor properly and tested unit. Found all is functioning properly at this time. No leaks found at time of service.

Lou S.

Arrived on site to inspect microwave light flickering. Upon further inspection, I placed a cup of cold water in the unit and tested for 30 seconds. The water was hot upon completion, but I could not get the unit to duplicate the issue. The customer advised that when using the unit to cook, at the end of the cooking time and opening the door, the interior light would flicker. I advised the customer that the symptoms he's describing calls for replacing the switches. I will order all three switches and both interlocks and scheduled return service for 07/03/18. I advised the customer that the office would contact him to schedule a time. I took a picture of the customers closing documents as proof of warranty for the unit.

Connor M.

WDT970SAHZ0 whirlpool dishwasher Arrived on site to test unit for not draining or drying well. Found coffee grounds clogging drain line near disposal. Drain line has no drain loop and cant due to location of sink. Drain line must come up at least 6 inches after disposal connnection to avoid back fill from sink. Cleared drain line and tested. Unit now draining properly. Customer not using rinse aid. Rinse aid is required for proper drying but will not improve effevtivness with plastics. Instruct customer on proper use and care. No leaks detected.

Nathaniel B.

Model WFC150M0EB1, Arrived on call for left front burner arcing safety issue, found left front receptical harness wires and rescptical melted just at the receptical and showed black arcing in infinite switch and part of the left front element the receptical melted to it replaced all 3 of these parts, not able to test due to unit is at front door and has no power cord on the unit, call complete.

Nathaniel B.

Model WFC150M0EB1, Arrived on call for left front burner arcing safety issue, found left front receptical harness wires and rescptical melted just at the receptical and showed black arcing in infinite switch and part of the left front element the receptical melted to it replaced all 3 of these parts, not able to test due to unit is at front door and has no power cord on the unit, call complete.

Joseph C.

WRF989SDAM03 Arrived on site for “not cooling in fresh foods section, again/no ice” complaint. Called, and spoke with Rick, at techline(Ref# 7722346366). Checked icemaker and functioning as designed. Three way valve working as designed. Ordering new thermistor(fresh foods), evap cover and evap fan. Cleared ice from evap, so customer would have functioning unit until return date. Return for repairs on 07/03. No leaks detected, at time of service.

Dona W.

Arrived on site for unit leaking and not cleaning properly, found sump diverter leaking on to the floor. Found glass shards in sump area could have been cause of sump assembly leaking. Unit has signs of oversudsing as well below float. Home has extensive damage, builder was on site while technician present taking pictures for repair of flooring and baseboards. Will need pump and motor assy-329.68 and labor of dw350 214.99 + tax. Customer does not want to repair at this time. All water connections are dry. Collected 108.24 for diagnosis fee today.

Arthur B.

WRF989SDAE00 (French Door Dual Evaporator) - Arrived onsite to install reservoir and filter to complete repair on French door refrigerator. Removed reservoir and installed new filter. Reassembled. Turned water supply on. Water now dispenses. Icemaker calls for water. No other issues found. Customer is paying for water valve,icemaker from prior visit and remaining parts and labor today. All water connections were dry at time of service.

Lou S.

arrived on site to inspect refrigerator not cooling in rc and frost buildup in rc and fc. Upon further inspection, I found that the rc Evap had ice buildup and there was frost/ice buildup in the top of the fc. When opening the fc, the drawer was extremely heavy and weighted down. I advised the customer that due to the weight in the fc drawer, the door did not close all the way leaving s gap and allowing warm airflow to go inside which caused the ice buildup. Also advised that due to this issue, it caused the rc Evap to freeze up and restricted airflow which is why the rc is not as cool. The customer removed the heavy frozen food and placed it in a different unit. I quoted the customer RF100 $99.99 for the service/diagnostic fee and RF520 $50.00 to defrost the Evap for a total including tax of $162.36. Customer agreed to the service and paid in full. I defrost the Evap and tested the unit and the unit began to cool as expected and the rc airflow was good. No water leaks observed during

Robert J.

WRT311FZDWO1 Arrived on job for complaints of not making ice and leaks. Found supply tube to icemaker not directly connected to icemaker. Water being dumped into freezer down back wall.

Diego G.

Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete

Nathaniel B.

Model WRF535SWHZ00, Arrived on call for fresh food section not cooling properly, found freezer fan has 124 ac volts to it but not running even in test, replaced freezer fan and is know running as it should, then checked sensors, freezer got 50.9 k ohms at 2 degrees, fresh food sensor got 5.9 k ohms at 72 degrees, called whirlpool tech line and talked to butch, sensors are out of range for these readings, will order freezer sensor and fresh food harness with sensor and freezer fan cover due to it broke removing it , will reschedule for 7/5/18, no water leaks after repair today.

Nathaniel B.

Model WRF535SWHZ00, Arrived on call for fresh food section not cooling properly, found freezer fan has 124 ac volts to it but not running even in test, replaced freezer fan and is know running as it should, then checked sensors, freezer got 50.9 k ohms at 2 degrees, fresh food sensor got 5.9 k ohms at 72 degrees, called whirlpool tech line and talked to butch, sensors are out of range for these readings, will order freezer sensor and fresh food harness with sensor and freezer fan cover due to it broke removing it , will reschedule for 7/5/18, no water leaks after repair today.

Dona W.

Arrived on site to replace shim on warped door. Removed ice bin and found unit has been making ice, found large ice build up in bin not allowing for auger to turn. Removed blockage and tested unit. Customer uses crushed ice, suspect ice was left in dispenser shoot causing air leakage and unit to ice up. Unit is making ice and dispensing ice now. Added shim on left hand door near switch unit lines up. All operations check good. All water connections dry.

Arthur B.

WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishes not dry my in dishwasher. Ran diagnostics and found error code F7E1 (Heater Error). Inspected element and found short near end of left side. Removed element and installed new replacement. Reassembled and ran automatic test cycle. Poured water on element and found heater is now working as intended. All codes cleared. No other issues found. All water connections were dry at time of service.

Brandon C.

Arrived on site for complaint of rattling noise, found unit was not level, but noise was not present at time of service. I leveled the unit, everything else tested good.

Robert J.

Ktdm354 replacement owl sensor

Dona W.

Arrived on site for fridge not always staying cool, found temps in freezer at 2 degrees, fridge at 39 degrees at time of service, customer states that unit will frost up in freezer at different times as well. Airflow is good from freezer to fridge, will need to replace thermostat and adaptive defrost control due to icing up. Customer also has broken drawer and door shelving will need to replace on return. All water connections dry. Will return on Tuesday July 3,2018 Meat drawer-65.50 Door trim-36.29 tax 8.40total with tax 110.19 customer gave 100.00 cash today will collect rest on return.

Luis M.

Refrigerator-adjusted bracket and freezer door

Arthur B.

JFFCC72EFP00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of icemaker not working on French door refrigerator and ice container stuck. Found ice container had gotten hole in plastic ice base causing warm air to enter. Also found ice maker stuck mid harvest. Removed icemaker and ice container and installed new replacements. Reassembled. All checks ok. No other issues found. All water connections were dry at of service.

Daniel A.

MEDC200XW1 Dryer not heating intermittently. Verified voltage/hater operation. Replaced timer. Verified normal operation after service. Instruct customer on venting/fire hazard