Service History 286 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Gerald

Job Details: 10/17/2023

WTW4855HW3 arrived on site to inspect washing machine not working. Upon arrival I placed the unit into service diagnostic mode. No error codes. Tested the unit and all components activated except for the pump. Inspected all connections and found them all seated properly. Looked at the ui and found that the lights werent working. Cycled power to the unit to get the control panel to work. Checked and had proper voltage. Found that the controls would become inoperable randomly. Replaced the main control board. Tested the unit and all components are working as designed. No water leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254EBL2

Near Pflugerville, TX 78660

Gerald

Job Details: 10/17/2023

KDTE254EBL2 arrived on site to install previously diagnosed and ordered parts. Removed and replaced the upper and lower spray arms. Operational test successful with no water leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Pflugerville, TX 78660

Kimo

Job Details: 10/17/2023

"Arrived onsite for a refrigerator that is not cooling. Upon arrival I performed a temp test and found Fc at20*. RC at57. I checked the compressor and found that it was hot, I checked the frost pattern and found that only the very top of the Eva had any frost. Pointing to ss issue I am ordering a sealed system and having the office reschedule ; ordrng 1 W11578031 (COMPRESSOR) and 1 W11565768 (EVAPORATOR) and 1 W11567406 (EVAPORATOR) and 1 Locringkit (Loc ring kit) and 1 Accessvalve (Access valve) and 1 Uvdrier (Uv drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, TX 78660

Kimo

Job Details: 10/17/2023

Arrived onsite for a refrigerator with a gasket that is falling off. Upon arrival I I found that the actuator issue was that the chassis was coming apart at the bottom. I connected tech line and documented my findings with Chris sr#7737580019. And was advised to have the customer contact customer service and go from there

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, TX 78754

Kimo

Job Details: 10/17/2023

Arrived onsite to install previously ordered parts. Upon arrival the was no one home we reached out to the customer and got no answer I waited 10mins and still no one showed. I the. Moved one

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78724

Kimo

Job Details: 10/17/2023

Arrived onsite for a washer that is making a grinding noise when in use. Upon inspection I found that this is true upon future inspection I found that the belt had fallen off and did dang to itself and the cam I replaced both and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78741

Joe Z

Job Details: 10/17/2023

Arrived on site for not cooling correctly. Upon arrival inspected unit. RC is cool but not cold enough and FC is cold but not freezing. Ran diagnostics and all components passed. Ice container is full of ice. Found entire evaporator except heater are encased in ice. Defrost is operating correctly. Found freezer is stuffed with food packaging and 2 of the shelves have liners that reach the rear panel and blocking the vents. Unit ha improper air flow. Cleared all ice with blower and steamer. Advised customer to shorten the length of shelf liners and be sure they do not extend pass the glass shelves. Powered unit back on and confirmed perfect frost pattern on evaporator. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78744

Joe Z

Job Details: 10/17/2023

"Arrived on site for both sections not cooling. Upon arrival,inspected unit and both sections are cool , but not cold. Test compressor and operates, pulls .98 amps. Found only partial frost pattern on evaporator. Need to order sealed system repair. Ordering evaporator,compressor, Uv drier, access valve, nitrogen, r600 kit, and weigh 2 hours. Office to reschedule ; ordrng 1 W11546605 (Evaporator) and 1 W11580057 (Compressor) and 1 2hourweigh (2 hour weigh) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access Valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Austin, TX 78747

Scott

Job Details: 10/17/2023

"Arrived on site for door locked and not opening . Ran diagnostics, found drain pump had failed. Replaced drain pump ran diagnostics and found when pump had failed it had burned out one of the wires in connection on harness on pump. Replaced spade on wire . Re ran diagnostics. All checked normal. No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL OVEN

Model AER6303MMS0

Near Austin, TX 78744

Scott

Job Details: 10/17/2023

Arrived on site for range tripping breaker . Ran broil and didnt trip breaker . Ran reg bake and unit tripped breaker . Found nothing wrong with harness . Replaced bake and broil elements . Still tripping breaker . Ran amp checks . 10 amps at bake and both L1 and L2 . Then tripped when broil came on . Ran broil bye itself 14 amps at element and 14 at block . Recommended replacing breaker . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78744

Scott

Job Details: 10/17/2023

"Arrived on site for dead dryer . Found no power at terminal block . Found breaker tripped , reset breaker . Breaker tripped as soon as start button tripped . Checked harness , no shorts in wiring . Found break would trip when nothing plugged into out let . After several resets on breaker unit is running and heating . Getting correct amps. Recommended customer have breaker replaced . No lint build up at this time . Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Austin, TX 78744

Scott

Job Details: 10/17/2023

Arrived on site for smell of gas again . Tested connections underneath in cabniet . No leaks detected with meter and liquid detector . Found left valve bent . Ordering Manifoil .set return 10/23; ordrng 1 W10594396 (Manifoil)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Fort Cavazos, TX 76544

Tyler

Job Details: 10/17/2023

Arrived on site for washer needing previously diagnosed pump and harness. Upon arrival installed parts and tested unit found washer working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Fort Cavazos, TX 76544

Tyler

Job Details: 10/17/2023

"Arrived on site to install previously diagnosed cam, belt, shield and feet. Upon arrival installed parts and tested unit. Found washer working as designed. Call complete"

We serviced a

WHIRLPOOL WINE COOLER

Model KUBL314KSS00

Near Austin, TX 78750

Paul

Job Details: 10/17/2023

Arrived onsite for a refrigerator making a rattling noise and not cooling. The customer stated the noise is a humming noise and it will last as long as 15 minutes but they also stated the unit has been cooling fine. I found the toe kick not installed correctly causing the door switch not to pop out and turn the UI on and the interior lights. I corrected the toe kick and the switch works as designed now. I never heard any odd sounds when I arrived and after I corrected the toe kick I powered the unit off and let it set a few minutes and powered it back on. The unit went into a defrost after it was powered on. I waited for defrost to end and the sealed system turned on. I found the condenser fan making the noise the customer was hearing. I replaced the fan and tested the unit. All sounds normal now and the unit is working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Copperas Cove, TX 76522

Tyler

Job Details: 10/17/2023

Arrived on site for dishwasher needing previously diagnosed plates and insolation and screws. Upon arrival reconfirmed failure and installed parts. Found unit working as designed call complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fort Cavazos, TX 76544

Tyler

Job Details: 10/17/2023

Arrived on site for washer needing previously diagnosed ACU. Upon arrival confirmed failure and installed part. Found washer working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Leander, TX 78641

Maurice R

Job Details: 10/17/2023

Arrived onsite for washer not agitating. Ran diagnostics cycle and during the agitation mode it only spun once it finished the cycle other wise. I changed the actuator and capacitor to see if it fix the issue. The agitator was lose I tightened half turn still has a little bit of movement. The customer showed me where the paint is coming off the lid of the washer ordering a new lid. The customer is going to run a load in see if the unit completes the cycle without any issues. If there is still a issue will order a new agitator.no water leaks detected during service.Office to schedule appointment once the part arrives. ; ordrng 1 WPW10338625 (Lid)

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Belton, TX 76513

David Z

Job Details: 10/17/2023

"Arrived on site to diagnose range needing adjustment after LP conversion. I tested the unit and verified burners do light, but front center required adjustment. Customer also informed me that the inspector says the oven is 25 degrees cold. I also found the igniters will constantly spark even when the flame is lit. Called tech line, SR 7737578311. I was advised to check the ignition module, harness, and possible grounds to resolve. I was also informed this oven is precalibrayed by JA and is NOT adjustable. I'm ordering temp sensors / controls to resolve any potential heat related issues, and ignition components to resolve the sparking issue. Office to schedule when all parts present. ; ordrng 2 W11320016 (Switch Harness)s and 2 W11319687 (Spark Module)s and 2 W10859573 (Temp Sensor)s and 1 W11573760 (LF, LR, RC Front Igniter) and 1 W11580024 (LCF, RCR Igniter) and 1 W11238756 (LCR Igniter) and 1 W11317945 (Appliance Manager Secondary) and 1 W11317788 (Cooktop Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ2

Near Belton, TX 76513

David Z

Job Details: 10/17/2023

Arrived on site to install new upper rack mounts and nuts. Installed and verified proper operation with no leaking. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Belton, TX 76513

David Z

Job Details: 10/17/2023

"Arrived on site to follow up on refrigerator that was recycling power and resetting. When i plugged in the unit it started fine the first time. I unplugged and retested, and this time the unit started cycling and reaetting. I could hear a control relay clicking as well. I removed rhe P8 connrctor first, and the cycling immediately stopped. I plugged in the P8 and power cycled, and unit started resetting again. Was able to do this about 5 times plugging and unplugging P8. I ran the unit through all tests relating to that connector, which is all Icemaker related (Thermistor, fill tube heater, and icebox fan). Called tech line, Sr7737575362. Tech line recommended replacement of icebox fan, and other components in the chain and to retest. Ordering fan, icemaker, fill tube heater to resolve. Office to schedule when we have all parts. ; ordrng 1 W10846539 (Icebox Fan) and 1 W11087201 (Fill Tube Heater) and 1 W11658802 (Icemaker)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Joe Z

Job Details: 10/17/2023

"Arrived on site for not operating. Upon arrival,inspected unit and found debris under float switch, cleared debris. Ram diagnostics and there are no error codes. Ran automatic test and"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near San Marcos, TX 78666

Joe Z

Job Details: 10/17/2023

Arrived on site for door RC door is uneven. Upon arrival inspected unit and this model has a height adjustment setting on hinge. Tried to adjust but found screw is rounded and seized. Need to order RC hinge and cam. Office to reschedule ; ordrng 1 W11292872 (Hinge) and 1 W11311687 (Cam)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Buda, TX 78610

Joe Z

Job Details: 10/17/2023

"Arrived on site for leaking water. Upon arrival inspected tub, drain pump and all hoses. All do not have obvious signs of failure. Ran a heavy duty cycle with deep fill. Unit filled completely and began washing, and no leaks. Drained unit and no leaks. Water drained smoothly down stand pipe. Cannot duplicate"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Manor, TX 78653

Matthew

Job Details: 10/17/2023

Arrived onsite for unit making noise during spin. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran test and could hear noise from underneath unit. Tilted to inspect underneath and found Loose rotor bolt half way unthreaded. Secured bolt and tested. No more noise. Job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Canyon Lake, TX 78132

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for water leak, customer stated that bottom drain pan is filling with water and throwing a error code and they have emptied it out twice, tested and could not replicate any leak, unit is not producing any excessive suds, found corner of gasket is rippled that could be contributing to it, advised customer if this happens again, call us back and gasket will need to e replaced, at this time no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Andice, TX 78628

Miguel

Job Details: 10/17/2023

"Arrived on site for scratches on door, removed and replaced door panel. Verified operation. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Miguel

Job Details: 10/17/2023

Arrived on site for middle rack only pulling out halfway then falling. Found front left track stop was left open. Advised customer on how to use track stops if tray ever need to come out. Confirmed tracks and wheels are all in place. Now stored error codes in diagnostics. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV05

Near Manor, TX 78653

Matthew

Job Details: 10/17/2023

Arrived onsite to replace door per tech line instructions. Replaced door and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt138ffdm01

Near Manor, TX 78724

Matthew

Job Details: 10/17/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Customer will monitor over 24-48hrs. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Austin, TX 78750

Paul

Job Details: 10/17/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found frost all under the ice bucket again. I removed all the frost and replaced the ice door and chute. I replaced the diffuser and tested it. There are no air leaks around the diffuser now. I told the customer to monitor the temps now that the diffuser is working correctly. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Killeen, TX 76543

Tyler

Job Details: 10/17/2023

Arrived on site for refrigerator needing previously diagnosed seperator and chute. Upon arrival reconfirmed failure and installed parts. Found no air gaps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Liberty Hill, TX 78642

Miguel

Job Details: 10/17/2023

Arrived on site for condensation building on top of freezer gasket. No moisture inside fzr . Confirmed gasket is closing all the way. Removed drawer and found no water under drawer in ref. no moisture on gasket. All gasket look to be sealing. Divider is showing 41f surface temp. Called tech line. Unplugged condenser fan. Waited 7 min. Found mall increase to just 45 in center. Sides made it to 50 and 57. They have no further repair recommendations. Unit will be submitted for review. Advised customer they will be contacted. Call complete. Sr #7737578176.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near New Braunfels, TX 78130

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for middle burner not igniting properly, tested unit found inconsistent ignition and flames not even, replaced burner head and tested, unit is now igniting perfectly every time, unit is now running as designed, no leaks detected job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near New Braunfels, TX 78130

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for no power, tested unit found failed control, power going in but not powering on, replaced and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/17/2023

Arrived onsite for previously diagnosed parts. Installed the vent and gasket and the ui. Ran the unit in diagnostics mode and it completed with out any issues. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waco, TX 76711

Jonathan M

Job Details: 10/17/2023

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found the unit going through the middle of a defrost, but found the upper portions of the refrigerator and freezer had higher temperatures than the lower portions of them. I tested the unit and diagnostics and found the evaporator fan. Not running. Did confirm that the evaporator fan was plugged in so I am ordering the evaporator fan and control and rescheduled the customer to 10/23.; ordrng 1 WP2315549 (Evaporator fan) and 1 W11546690 (Control box)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, TX 78640

Leonardo

Job Details: 10/17/2023

"Arrived on site to test unit for light not working. Found and control board, replaced board test unit and unit test good job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, TX 78748

Leonardo

Job Details: 10/17/2023

"Arrived on site to inspect burners for not igniting. Upon closer inspection found burner was tightened to much making it sit crooked impairing gas from entering correctly. Leveled igniter and tested unit, unit is running as intended. Job complete."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near New Braunfels, TX 78132

Andrew

Job Details: 10/17/2023

Arrived on site and installed previously diagnosed spacer rails. Door now closing as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KOCE507ESS20

Near Lakeway, TX 78734

Leonardo

Job Details: 10/17/2023

Arrived on site to replace mag and inverter. Found burnt wire at thermostat. Ordering switch harness office to reschedule ; ordrng 1 W11578578 (Switch harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78724

Matthew

Job Details: 10/17/2023

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near China Spring, TX 76633

Jonathan M

Job Details: 10/17/2023

"Arrived on site for a dryer that trips the breaker immediately when the unit is plugged in. Inspected unit and work area. I did confirm the customers complaint and found the breaker tripping almost immediately as the power cord touch the plug. Checked all wiring and did not find any issues with grounding voltage. Are used as suicide cord to test the dryer on a 120 outlet. Found the dryer turning on and working as designed without the breaker tripping. Found the unit was on a GFI outlet causing the issue. I called whirlpool tech line and spoke to Bruce SR# 7737578786. He had me run through a couple jacks and advise that because we were able to disconnect multiple components off of the timer without changing the result of the breaker, tripping, that the issue would have to be internalized with the breaker. Advisement no repair. Advise the customer to change out the breaker. Call complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS0

Near Georgetown, TX 78633

Gerry C

Job Details: 10/17/2023

"WVW53UC6LS0 Arrived to inspect damper issue. I found the damper was installed, but one side was lodged and would not move as designed. I corrected the issue and noted the unit is likely missing the upper vent cap damper that is not serviceable by our organization and should be inspected to prevent further issue with cold air falling and excessive wind noise during warmer seasons."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78633

Gerry C

Job Details: 10/17/2023

WRS571CIHZ04 Arrived to install correctly ordered part. I removed the failed supply line and installed the replacement. The issue was corrected and I squared the chassis and leveled the doors. No leaks observed upon completion of service.

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LL2

Near Liberty Hill, TX 78642

Miguel

Job Details: 10/17/2023

Arrived on site for dishwasher having error code. Builder says installers told him it had one but he ran it yesterday with no issues. Entered service mode. Found f7e2. Cleared code and ran diagnostics. All components passed test. Unable to duplicate any problems. Unit is working as designed. Call complete.

We serviced a

GE REFRIGERATOR

Model GFE26GSKBSS

Near Georgetown, TX 78628

Gerry C

Job Details: 10/17/2023

"GFE26GSKBSS Arrived to inspect leak from FC. I found the evaporator pan was full of ice and the bottom of the FC chamber was frozen. I removed the existing ice and found the drain operated as designed. The defrost thermistor was not mounted and I corrected its mounting. Operational test good, no leaks of the water supply observed during service. Warranty applied to service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Seguin, TX 78155

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for no cool, tested unit found harness under FC door broken with only 2 wires remaining, will need door to diagnose unit further if any issues remain after the replacement, ordering FC door , office to get authorization and reschedule ; ordrng 1 W11465916 (FC door)"

We serviced a

KENMORE REFRIGERATOR

Model 253.70413417

Near Georgetown, TX 78628

Gerry C

Job Details: 10/17/2023

253.70413417 Arrived to inspect leaking from FC. I found a large mass of ice at the bottom of the FC and removed it. The drip pan in the evaporator area was completely frozen and I removed its ice and tested the drain. The drain tube had several large pieces of debris that were completely blocking flow. I removed the debris and the unit resumed normal operation. No leaks observed after completion of service. Warranty applied to service.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Temple, TX 76504

Jonathan M

Job Details: 10/17/2023

Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Attempted to start the washer and from the washer advising to close the lid. Lifted the lid and found the strike broken. Ordering the strike and rescheduled the customer to 10/23.; ordrng 1 W11457841 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Burnet, TX 78611

Miguel

Job Details: 10/17/2023

"Arrived on site for refrigerator not making any ice. Temps of 35f and -1. Cycled ice maker and confirmed it is working. Water fill is good. Removed shelves and evaporator cover, nice full frost pattern. Fans running properly. No failures found. Advised customer unit is working as designed. Its just slow. Called tech support sr #7737576472."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Andice, TX 78628

Gerry C

Job Details: 10/17/2023

"KRFC704FPS04 Arrived to install previously diagnosed and ordered part. I used heat to re-form the new gasket and then removed and replaced the RH RC door gasket. The sealing issue within the RC was corrected and I inspected further. I found a small magnet had lodged below the right side corner of the FC door and may have been preventing full closure. I removed the magnet and informed the customer. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model JGCP648HL00

Near New Braunfels, TX 78132

Andrew

Job Details: 10/17/2023

37260 Arrived on site to test unit for RF burner leaving spot and yellow flames. Found simmer and main burner orifices were swapped. Converted orifices to proper burners and unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78758

Wesley

Job Details: 10/17/2023

Arrived onsite for ongoing cooling loss in the fridge. Proper defrost had never been executed following the fan fix. Provided instruct on basic operation and advised that the unit must be defrosted for a day to restore function.

We serviced a

MAYTAG COOKTOP

Model MER7700LZ2

Near Killeen, TX 76542

Tyler

Job Details: 10/17/2023

Arrived on site for cooktop glass damaged. Upon arrival confirmed issue and found front left section of glas cracked causing heat to escape. Replaced top and found unit working as designed. Call complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Seguin, TX 78155

Andrey

Job Details: 10/17/2023

"Arrived on site to replace previously diagnosed handle, replaced and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Jarrell, TX 76537

Tyler

Job Details: 10/17/2023

Arrived on site for range with damaged side panel as well as damaged glass top. Upon arrival confirmed issue and replaced both parts. Reassembled range and found it works as designed with no damages. Call complete

We serviced a

KENMORE REFRIGERATOR

Model 106.44423603

Near Austin, TX 78723

Matthew

Job Details: 10/17/2023

"Arrived onsite for unit leaking from ice maker area. Upon arrival inspected unit. Customer had turned ice maker off. Bypassed door sensor and door switch and ran harvest. Unit had ice in the tray. Harvested ice and filled. Found no indication of a leak. Tube is clear, fill cup is clear, fill level is good. After fill, no drip. Cubes formed correctly, no indication of weeping valve. May have had a jammed cube causing disruption. Customer will monitor and document if symptoms persist. Could not duplicate leak on visit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, TX 78633

David Z

Job Details: 10/17/2023

Arrived on site and tightened door handle screws and verified everything tight. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Seguin, TX 78155

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for vibration noise, customer stated that it is random and will last 5-10 seconds, tested unit found loose wires that could be responsible for the noise, zip tied wires and adjusted all possible areas were the noise could be coming from, power unit on and cycled compressor between low and high rpm and could not replicate any noise, advised customer to monitor and if the noise returns call customer service, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near New Braunfels, TX 78132

Luis

Job Details: 10/17/2023

"Arrived on site. Replaced fresh food evaporator cover,ran diagnostics checked air flow good,changed defrost setting to basic."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near San Marcos, TX 78666

Luis

Job Details: 10/17/2023

"Arrived on site. Found defective right side door gasket,replaced gasket remolded door seal good."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Temple, TX 76502

Jonathan M

Job Details: 10/17/2023

Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. I took it to start a cycle and found the unit trying to lock the lid but unable to do so and then just quitting. Also found the unit on level with the tub pushing up against the front panel. Adjusted the feet and replaced the latch assembly. Tested the unit and the unit began to work and operate as design. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76502

Jonathan M

Job Details: 10/17/2023

"Arrived on site for a refrigerator that still has a defrost issue. Inspected unit and work area. Found the refrigerator at 60?F and the freezer at 46?F. Went to the control and tested the refrigerator and freezer thermistors. Found the refrigerator thermistor showing 4.08k ohms (61?F) and the freezer thermistor showing 5.86k ohms (47?F). I found the defrost thermistor showing 43.9k homes (-19?F). Checked the defrost heater from the control for resistance and found 92.2 ohms of resistance. i forced the unit through a defrost and found the heater pulling 1.1 A showing a good circuit. I called Whirlpool Techline and spoke to Ed SR# 7737573278. He had me test the defroster, mister and an ice bath and advised to go ahead and replace the evaporator through Mr. and user interface due to the control Audi being replaced. Replaced both parts and the unit is working as designed. Advised the customer to call back if any other issues persist. Call complete."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Temple, TX 76504

Jonathan M

Job Details: 10/17/2023

Add on site to install previously diagnosed part. Inspected unit and work area. Replaced the basket assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Round Rock, TX 78665

Blake

Job Details: 10/17/2023

Arrived on site to inspect washer not starting. The sensing light is illuminated and no other function can be performed. I was unable to get into diagnostics or clear the cycle. I removed and replaced the main control and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Round Rock, TX 78665

Blake

Job Details: 10/17/2023

Arrived on site to inspect dishwasher error code. I found error code F8E4. I ran a test cycle and found the left overflow hose dripping into the drip pan. The flow meter and valve are needed to resolve. No leaks observed during service. ; ordrng 1 W11535094 (Flow meter) and 1 W11434044 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS244LL2

Near Austin, TX 78726

Paul

Job Details: 10/17/2023

I checked stored codes and had an F7E2 & F9E2. The drain pump was working as designed but in the diagnostics cycle the wash pump never came on and when it was supposed to turn on the drain pump would start running because the machine would display the F7E2 error. The wash pump was showing the resistance 16.9 ohms across all pins in any configuration so electrically it shows good. Upon further inspection of the drain pump I couldnt get a steady resistance reading at the control so I tested the resistance at the pump and it would bounce between 34 ohms to 0 ohms back and forth. It should be reading between 41 & 51 ohms per the tech sheet. Ordering the drain pump and returning with the sump and motor along with the control when it arrives. Ordering W11462456 pump-drain. Office to RS.; ordrng 1 W11462456 (Pump-drain)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Kyle, TX 78640

Luis

Job Details: 10/17/2023

"Arrived on site for no ice. Found ice in icemaker,ran diagnostics test 58 passed error E5 on test 56 ran icebox fan passed. Ran harvest test passed called tech support ran temp test reading 5 in freezer and 20 in icemaker due ran other test per tech support advised replacing ui and power cycling unit. Powered unit off replaced ui control ran all diagnostic test passed. SR#7737571955"

We serviced a

KENMORE REFRIGERATOR

Model 795.72483411

Near Kyle, TX 78640

Luis

Job Details: 10/17/2023

"Arrived on site for no ice. Icemaker not running through a harvest removed icemaker checked harness good power cycled unit same issue,noticed when door s opened or closed can hear icemaker harvest then stop,removed cover found movement in wire harness inside door icemaker will power on and then off diagnosed unit will need a new door gave customer the estimate customer declined further repairs."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Buda, TX 78610

Joe Z

Job Details: 10/17/2023

Arrived on site to install previously ordered part. Replaced blower wheel. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Georgetown, TX 78626

Blake

Job Details: 10/17/2023

Arrived on site to inspect dishwasher not draining. I found the drain hose discolored and slightly clogged. I removed and replaced the drain hose. I also found high resistance from the drain pump. I removed and replaced the pump and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Round Rock, TX 78664

Gerald

Job Details: 10/17/2023

MVWC465HW4 arrived on site to inspect washer with a grinding noise. Placed the unit into service diagnostic mode and all functions operated as designed. Unable to recreate conditions. Inspected the bottom of the unit and found wear on the splutch assembly. Replaced the splutch and shifter. Tested the unit and the operational test was successful. No water leaks observed during service service.

We serviced a

GE REFRIGERATOR

Model PSHS9PGZBCSS

Near Leander, TX 78641

Maurice R

Job Details: 10/17/2023

Arrived onsite for previously diagnosed parts. Installed the control board and it did not fix the issue. Reinstalled the new control board and tested unit. Got the 125vac and was getting 11 to 12 vdc on the new and old control board. I pulled the inverter out and I could see some dark areas on the inverter board. Inverter had been received by the appointment date. Will return on Monday the 10/23/23 with inverter. Informed the customer that the compressor could have taken out the inverter. ; schdld next appmnt for 10/23 MON !

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Leander, TX 78641

Maurice R

Job Details: 10/17/2023

Arrived on site for dishwasher door not staying up. On inspection one of the friction pads was missing and the other was damaged. Replaced the pad and the door is working as designed. No water issues detected during service.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Cedar Park, TX 78613

Paul

Job Details: 10/17/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier. I added an access valve on the new compressor. I vacuumed the system and charged it with 50 grams of R600A refrigerant. I tested the unit and had good pressures. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Cedar Park, TX 78613

Paul

Job Details: 10/17/2023

Arrived onsite for a washer that has something that fell down from the bottom. I found the pulley shield cover had fallen off the gearcase. I remounted the pulley cover. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Leander, TX 78641

Lou

Job Details: 10/17/2023

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the noise was a thumping noise towards the end of a cycle. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I manually tested the spin mode and in the beginning, the unit began to make a thumping noise but as the basket increased RPMs, the noise stopped. I tilted the unit back and found gearcase oil on the side panels and the rotor and also found the rotor bolt had come unsecured and was lying on the floor. I removed and replaced the gearcase, clutch and slider and calibrated the unit. Retested and unit is operating as designed with no further unusual noises. Also found the drain hose too far down inside the drain pipe and corrected and secured with a ziptie. I made recommendations for use and care. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCF72DKL01

Near Buchanan Dam, TX 78611

Miguel

Job Details: 10/17/2023

Arrived on site and changed light switch. Control is still not recognize light switch. Unable to get module off and found light is a module and not a socket. Will ordered correct parts. Advised office will call once parts arrive. ; ordrng 1 W10196195 (Harness) and 1 W11602886 (Module) and 1 W10119832 (Module.) and 1 W11558535 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Maurice R

Job Details: 10/17/2023

"Arrived onsite for previously diagnosed parts. Installed the rinse aid cap, no water leaks detected during service."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GS0

Near Austin, TX 78723

Kimo

Job Details: 10/17/2023

Arrived onsite for a DW that will not wash the dishes and will leave the pod at the bottom of the unit. Upon running the unit I found that the water inlet valve would activate but now water would low into the unit. Upon found inspection I found that the tap was turn off I turned it back on and tested the unit again and found that the unit filled with water and ran. Unit is operating as designed

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78727

Kimo

Job Details: 10/17/2023

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new cap, control and actuator and tested the unit and found no change I am ordering the motor, gearcase, and cam ad setting return for the 10/24/23. I could find the customer to advise them of my findings office to call to confirm return ; ordrng 1 W11283592 (MOTOR-DRVE) and 1 W10721967 (CAM) and 1 W11454734 (GEARCASE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Austin, TX 78729

Kimo

Job Details: 10/17/2023

Arrived onsite for a refrigerator that is not cooling in the RC. Upon inspection I found that the Evap was covered in frost booking air flow to the RC. It seem that the heating element was not coming on. I tested the heater with me meter and found that the heater tested within spec. I replaced the harness as checked the drain tube and found nothing clogging the drain. I removed the frost and is have the customer monitor the unit.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Austin, TX 78757

Wesley

Job Details: 10/17/2023

Arrived onsite and installed the door glass. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC0

Near Austin, TX 78702

Wesley

Job Details: 10/17/2023

"Arrived onsite for panel not operating. Cleaned connections and reset. Unit is now operating as designed. Advised customer on repair, all checks good. Advised customer on having the duct cleaned for preventative maintenance."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78747

Scott

Job Details: 10/17/2023

"Arrived on site for gas smell when using oven . Checked all connections with meter and liquid detector . No leaks detected. Did find during preheating . Igniter would go dull and also flames would sometimes change just a bit getting yellow tips . Ordering valve ,igniter and burner tube . Call to set return ; ordrng 1 W11220387 (Burner tube) and 1 W11590294 (Igniter)"

We serviced a

JENN-AIR OVEN

Model JJW2827WS00

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2023

"Arrived on site to inspect wall oven not heating. Upon further inspection, tested the unit and found when placing the unit in Bake mode and pressing start, the unit would not heat and the display showed the temp at 170 degrees. The same issue occurred when testing in broil mode except the temp displaying was 550 degrees. I placed the unit in diagnostics showing no error codes and attempted to test the components and the UI would not display what was being tested. I pulled the unit out and tested the elements and TODs and all are good. I advised the customer that the user interface has failed and needs to be replaced. Looking at previous repairs, the control panel is covered under AEX one year warranty. I researched the part to order and found it out of stock. I advised the customer that there is no ETA on the panel and our office would contact them when it arrives to schedule return service. Power left turned off at the breaker for safety. ; ordrng 1 W10401233 (UI panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Kyle, TX 78640

Leonardo

Job Details: 10/17/2023

Arrived on site to test unit for unit leaking. Found bad tub gasket in right side. Will need to replace tub gasket ordering new gasket office to reschedule ; ordrng 1 W11483553 (Tub gasket)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW1

Near Austin, TX 78748

Scott

Job Details: 10/17/2023

"Arrived on site for dead washer . Found washer dead with door locked with load inside . Checked drain pump ,heater ,valves, motor all checked within normal resistance . Ordering console ,control and filter and latch . No water leaks detected. Control acu is back ordered . Advised customer . Call to set return ; ordrng 1 Acucontrol (W11682061) and 1 Console (W11531670) and 1 W11219530 (Filter) and 1 W10804741 (Latch) and 1 W11261210 (Staror)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Seguin, TX 78155

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for water leak, tested unit found it leaking from the back, exposed back and found it missing a vent pipe causing water to leak from it, ordering part, office to reschedule ; ordrng 1 W11599075 (Vent pipe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV02

Near New Braunfels, TX 78130

Andrew

Job Details: 10/17/2023

Arrived on site and replaced previously diagnosed compressor and soldered leak at tube exiting condenser. Vacuumed system and found high side pressures did not change. Removed drier and verified no restrictions. Found discharge tube from compressor some how was completely soldered shut about 3 in. Replaced discharge tube and vacuumed system. System held for 30mins. Charged to specs with 5oz of R134a. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Temple, TX 76501

Jonathan M

Job Details: 10/17/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. Found the unit working and operating as designed with no leaks present during operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to test unit for receiving power but not running through cycles. Error code f10e3 is present meaning drying fan error/wax motor. Reset code, tested unit, unit is running as intended. Drying fan mustve gotten wet and dried out allowing functions to return to normal. Job complete."

We serviced a

MAYTAG FREEZER

Model MZF34X18FW04

Near Killeen, TX 76541

Tyler

Job Details: 10/16/2023

Arrived on site for freezer needing sealed system repair. Upon arrival reconfirmed failure and installed compressor access valve and uv drier. Pulled vac and recharged system with 4.1oz of r134a. Found no leaks and psi lvls at 0/125 when unit was running for a full 20 minutes. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL02

Near Austin, TX 78723

Kimo

Job Details: 10/16/2023

Arrived onsite to install previously ordered parts upon arrived I installed the new holders and tested the unit several times and found unit operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Leander, TX 78641

Maurice R

Job Details: 10/16/2023

Arrived onsite for previously diagnosed parts. Informed the icemaker found the same error when I ran diagnostics test on the icemaker. I found the condenser clogged clean it up. I then noticed that there were 5 wires on the bottom of the FC DOOR broken. This is stopping the icemaker from working. Going to order the door and see if the warranty company will replace the door. No water leaks detected during service. LW10744163. Office to reschedule the customer when part is approved. ; ordrng 1 LW10744163 (FC door)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pflugerville, TX 78660

Blake

Job Details: 10/16/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inverter and the UI and tested. No change found. I tested all interlock switches and found them good. I found multiple F6E4 error codes. I am ordering the main control and the microwave control to resolve. ; ordrng 1 W11325603 (Micro control) and 1 W11261167 (Main control)

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ

Near Bastrop, TX 78602

Kimo

Job Details: 10/16/2023

Arrived onsite for a DW that will attempt to pump the water out of the unit but will not move the water out. I checked that the hose was not clogged I attempted to Ruths drain pump and found that the pump would hmm but the impeller wouldnt move. I replaced the pump as tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Austin, TX 78702

Wesley

Job Details: 10/16/2023

Arrived onsite for grinding sound and determined the cam was not engaging due to clothing obstruction in the cam space. Removed clothing and replaced cam. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Troy, TX 76579

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed. Call complete.