Near San Marcos, TX 78666
Richard
Job Details: 10/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven console not working. Replaced console and oven tested fine. Advised customer on the Whirlpool app and the updates. Complete
Near Austin, TX 78746
Luis
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Customer complaint of noise,diagnosed noise is refrigerant spraying into evaporator no damage u it is working as designed."
Near Austin, TX 78756
Scott
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site ,found wrong bellow . Confirmed with KC on Friday Ordering correct bellow . ; ordrng 1 2MAN and 1 W11314648 (bellow)"
Near Temple, TX 76502
Jonathan
Job Details: 10/14/2020
DRYER WHIRLPOOL WED4900XW0 "Arrived on site for a dryer that’s making a grinding sound. Inspected unit and work area. Tried to spin basket by hand and was unable to on one side. Removed front cover to see if there was any obstructions on the belt and found no obstructions causing the belt or motor to turn. Spun motor by hand and found resistance at blower wheel. Removed back cover and found two number two pencils, a Bobby pin, and a zipper head inside the blower wheel causing the unit not to turn and to screech. Remove distractions and tested unit. Unit is working as designed. Went over findings with customer and advise customer to be careful about things that drop inside her filter tray at the top of the unit. Unit is working as designed. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Kayman
Job Details: 10/14/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop making popping noise. Upon inspection I found the center burner making a slight popping noise that gets more frequent the higher the flame. I removed the burner head and attempted to clean out the grease but I could not get the popping to go away. I am ordering a center orifice holder (WPW10639175) burner head (W10836409) screws (W11226732) x 2 burner caps (W10811958). Office to R/S due to part availability. ; ordrng 1 W10811958 (cap-burner) and 1 W10836409 (burnr-head) and 2 W11226732 (screw)s and 1 WPW10639175 (holder-orf)
Near Austin, TX 78734
Robert
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived onsite to test unit for freezer gasket not sealing correctly, test unit found faulty gasket, replaced gasket, door sealed properly, job complete."
Near Leander, TX 78641
David S
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fridge not cooling. I inspected th unit and work area. The customer customer stated the fridge started cooling again. I put the unit into diagnostics mode and found all thermistors good and the evap fans coming on. I found the bimetal open. I put the unit into test 38 and tried to force a defrost, the unit would not go into defrost. Indicating that the control are not communicating properly. I removed the UI and hv control and replaced with new. I powered the unit back on and put it through test 38. The unit went into defrost. And the defrost heater is coming on. Job complete. No water leaks detected."
Near Round Rock, TX 78681
Kayman
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived onsite to install previously diagnosed parts. I installed the heater element. I tested the unit and it is now working as designed. No leaks were detected during time of service. Job complete.
Near Elgin, TX 78621
Andy
Job Details: 10/14/2020
DRYER WHIRLPOOL MEDC465HW "Arrived on site for dryer not operating. Preformed voltage test and found improper voltage going to unit. From L1 to L2 found 240 volts, however When Testing L1 to neutral found 3 volts and when testing L2 to neutral found 240 volts. Made customer aware of this and that they will need electrician to come fix voltage issue. Instructed customer on use and care and practice for best performance. No repairs are needed at this time."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not washing. Ran diagnostics and unit tested good. No current error codes. All components operating as designed. Noticed customer was using excessive soap. Informed customer on recommended amount of soap. Also informed customer to purge cold water in sink before operating unit. No leaks detected. Job complete.
Near Austin, TX 78727
David
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to follow up on refrigerator not cooling. Checked temps and unit is at 40 in FC. Checked compressor and line for leaks with black light and did not find any. Checked evaporator and found are ice all on the suction line, likely an obstruction in cap tube. Will need sealed system tech to check pressures and resolve. Ordering evap and compressor for SS tech. Office to reschedule due to sealed system.; ordrng 1 W10445423 (compressor) and 1 W10836706 (evaporator)"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for dishwasher leaking from the left side of the door. I inspected the unit and gaskets and could not find any visible damage or evidence of water leaking. I ran a diagnostics cycle and removed the door to observe the inner door to see if water comes through. I found water coming up to the reservoir at the front of the tub but it never overflowed or leaked. I did notice the door was slightly favoring that left side so I raised that foot a little bit with the space that I had. I explained to the customer that excessive amount of suds can cause water to overflow out of the reservoir. Also positioning of the dishes can cause water to shoot to the corners and leak out. I noticed the unit was missing the right side hinge pad so I replaced with pad from my van stock. No leaks were detected during time of service. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace blower and control from previous diagnosis. Replaced control and blower, tested unit, unit not heating. Found bad TOD. Needing TOD to fix issue. ; ordrng 1 WP4449751 (thrmst-fix)"
Near Taylor, TX 76574
Andy
Job Details: 10/14/2020
WASHER GE GFWS1700H1WW "Arrived on site for washer making noise. Tested and inspected unit and found failed motor, also found failed dampers. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WH01X20826 (washing machine damp)s and 1 WH20X10078 (motor asm kit)"
Near Bee Cave, TX 78738
Brandon
Job Details: 10/14/2020
OVEN JENN-AIR JGRP548HL00 "Arrived on site to replace racks, after replacement, unit tested good."
Near Georgetown, TX 78628
James
Job Details: 10/14/2020
COOKTOP WHIRLPOOL SCS3617RS05 Arrived on site and tested unit for leaks with bubble solution. Found leak from left rear valve at adjustment screw. Unit will need new valve to repair. Unit is unplugged and gas off for safety reasons. ; ordrng 1 WP4456817 (valve-brnr)
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site for dishwasher not washing dishes. Ran diagnostics and didn’t get any error codes. Tested control and it was faulty. Replaced control and started a wash cycle. Informed customer that a calibration cycle would start upon next run cycle and would last approximately 4 hours. I attempted to run a light wash cycle and didn’t hear the water coming in.
Near San Marcos, TX 78666
Andrew
Job Details: 10/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace cooling fan from previous diagnosis. Replaced fan, tested unit to 350(took pic), unit works good. Job complete."
Near Driftwood, TX 78619
Robert
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 "Arrived onsite to replace inverter, replaced inverter compressor still not operating, called tech line (7729009073), tech line said to replace compressor and inverter at the same time, ordered replacement parts, will need sealed system technician, need authorization, office to reschedule.; ordrng 1 8201675 (compressor) and 1 W10143759 (drier) and 1 W10629033 (inverter box) and 1 W10913906 (coupler)"
Near Manor, TX 78653
Matthew
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not drying. Put unit in diagnostics, no stored error codes. Ran auto test and unit performed through all phases of test cycle. Heater is performing as designed. Instructed customer on the use of rinse agent and using heat dry feature. No leaks present at this time. Job complete."
Near Leander, TX 78641
Jonathan
Job Details: 10/14/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site for range panel key not working. Found # key 1,2 and frozen bake not working. Inspected ribbon and reconnected. Found same results. Will need to replace membrane overlay, will return with UI control in case needed after installing membrane. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10728529 (swtch-memb) and 1 W11122852 (UI/CONTROL)"
Near Austin, TX 78744
Matthew
Job Details: 10/14/2020
OVEN WHIRLPOOL WGG745S0FS02 "Arrived onsite for gas smell. Tested unit with digital sniffer and could not detect a gas leak. Tested bake, broil , valves and all top burners, and all were functioning properly. Customer was instructed on using power burner (LF) when wanting to boil water faster."
Near Bee Cave, TX 78738
Leonardo
Job Details: 10/14/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/14/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived onsite for range miswired error code, upon arrival found range was wired correctly. Found unit was good, but outlet was miswired. I let the leasing office know when returning apartment keys. Job Completed."
Near Austin, TX 78703
Wesley
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 "Arrived onsite and unit was running the end of a load, found pump operating as designed, but did find some clogging in the lower spray arm. Found slow valve possibly timing out before filling well enough. Both spray arms running at one time. Clogging dislodged during testing. Advised to clean unit with dishwasher magic to improve efficiency. we will return with spray arms and valve and pump and motor. Pump and motor appears to be running at proper capacity. ; ordrng 1 SPRAYARMS (IF ABLE) and 1 W10648041 (valve-inlt)"
Near Austin, TX 78717
Kayman
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for microwave controls intermittently not working or responding to commands. Upon inspection I found the microwave light would stay on when the door was shut. The customer also informed me the console would randomly shut off. I accessed and replaced the console, main control and interlock. After reassembling I tested the unit and found that the door shutting issue with the light had improved but not completely remedied the issue. If you barely pull on the door the light will come on while it’s closed. I explained that you just need to shut the door firm and it will shut and the light will turn off as designed. Unit is working as designed at this time. Job complete"
Near Leander, TX 78641
Jonathan
Job Details: 10/14/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found no water getting to unit. Removed water filter and tested. Found unit getting water but low pressure and not filling enough to for recirculating pump to pump over evaporator. Filled reservoir and continued test mode. Found reservoir pump not working. Removed pump and checked for debris in reservoir and pump, none found. Will need to replace reservoir pump and inlet valve. . ; ordrng 1 W10881366 (INLET VALVE) and 1 WPW10489125 (RESERVOIR PUMP)"
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE104EWH3 Arrived on site and inspected dishwasher not powering on.Confirmed the complaint and found the the white wires in the junction box were not connected causing the no power situation.Connected and reassembled and unit tested as designed.No leaks..Job complete
Near Austin, TX 78758
Wesley
Job Details: 10/14/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite and replaced water valve to correct issue with washer stopping mid cycle and running long drain.
Near Leander, TX 78641
David S
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for produce drawer not closing. I inspected the unit and work area. I found the soft close system not working properly on the left produce draw . I removed the try and found part of the track separating it’s self, and the retaining clip out of shape. I reshaped the clip and connected the track. I tested the drawers soft close system and it is now working as designed. Job complete."
Near Del Valle, TX 78617
Matthew
Job Details: 10/14/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for LF top burner not working. Tested unit and found that the igniter was not sparking all of the time. When it would, it does not make a good connection. Will order burner cap, head and igniter. Need AUTHO,Office to reschedule ; ordrng 1 W10876582 (cap-burner) and 1 W11106799 (burnr-head) and 1 W11195007 (igntr-surf) and 8 WP3196557 (screw)s"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that has water backing up into the unit. Found no High Point installed in drain line to prevent backflow from sink. Installed High Point and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
James
Job Details: 10/14/2020
WASHER MAYTAG MHW5100DW0 Arrived on site and installed new ui. Tested operation and found unit working properly. Job complete
Near Austin, TX 78750
David
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL KSSS48QDX05 "Arrived on site to diagnose refrigerator not cooling. On arrival found the FC evap frozen over. Customer had replaced defrost timer once but it stopped after a Week. Tested heater and heater is good. Checked bimetal and it showed closed, new bimetal and defrost timer. Defrosted evap and replaced timer and bimetal. Retested and all is working as designed.
Near Austin, TX 78704
Leonardo
Job Details: 10/14/2020
OVEN WHIRLPOOL WFE510S0AS0 Arrived on site to replace terminal block and nuts. Replaced all parts test unit and unit test good job complete.
Near Driftwood, TX 78619
Robert
Job Details: 10/14/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived onsite to test unit for display not reading correctly, test unit found faulty electric control, ordered electric control,.; ordrng 1 W10891907 (cntrl-elec)"
Near Seguin, TX 78155
Jacob
Job Details: 10/14/2020
WASHER MAYTAG MHW6630HW0 "Arrived onsite for washer not starting cycles. Tested unit. Unit will turn on, but will not start cycle. Replaced UI panel control. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78751
Scott
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced fz door and handle . Door is functioning properly. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78733
Kevin
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site customers experience is that the butter and ice cream used to be firmer. inspected refrigerator and found freezer temperature is 5 degrees, fresh food temperature is 40-43 depending on where thermistor is set. Spoke with tech line, they recommended turning off adaptive defrost on test seven. Other than that recommendation refrigerator is operating as intended, job complete 7729036061"
Near Austin, TX 78735
Kevin
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site and found customer disconnected power to refrigerator for 48 hours and after reconnecting power refrigerator has been running for 72 hours without issue. inspected refrigerator and found currently freezer air temperature is 9°, took one picture. Found fresh food temperature is 41°, took one picture. Also took one picture of ice production. At this time refrigerator is operating properly. Water is dispensing and so is ice. Inspected pantry user interface and it is working properly, inspected pantry user interface harness I did not see any issues. Requested that customer continue to monitor refrigerator"
Near Round Rock, TX 78665
Cliff
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found no water coming through supply line from home. Homeowner will need to have plumbing inspected to complete repair.
Near Georgetown, TX 78633
Tyler
Job Details: 10/14/2020
OVEN KITCHENAID KEBS107SSS04 "Arrived on site to install previously diagnosed bake element. After installing necessary parts I was able to retest the unit and verify that it was heating the 350° as design unit malfunctions with no flaws in it, (created new UIS, deleted prior attachment to UisID 44050)"
Near Round Rock, TX 78665
Kayman
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for refrigerator with failed dispenser motor. Upon inspection I found the motor Incase in a block of ice again. I removed the ice then replaced the motor and began investigating where the water is coming from to form the ice. I found that the ice maker would leak from the right side during fill. I could not see any visible cracks or gaps that would let water through. I found that when the door is barely jiggled the water will fall out. I am recommending the ice maker to be replaced.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Cycled water to unit and monitored water connection. Cycled ice maker. All tested good. Customer has received shelf that was shipped direct to customer and has it installed. All tested good, no water leaks detected."
Near Austin, TX 78717
Paul
Job Details: 10/14/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for a range with a gas leak. I found the RF and RR gas valve weeping gas in the off position. The manifold will need to be replaced and was already ordered in the call but the parts sheet stated it was missing. I marked it as UORV. Office will need to RS the call.; O-emld tckt
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for mullion not allowing door to properly close. Found mullion not staying parallel with the door after opening. Replaced mullion and it now falls parallel with door in order to close as designed. Job complete.
Near Austin, TX 78726
Paul
Job Details: 10/14/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for an ice machine that makes too much ice. I tested the ice bin thermistor with it covered in ice and found the resistance at 5.5 ohms which is way out of range. The thermistor needs to be replaced. I replaced the thermistor and tested the machine. The unit is working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site to test unit for damaged console and front panel. Will order new front panel W11165143 office to reschedule. ; ordrng 1 W11165143 (FRONT PANEL )
Near Austin, TX 78729
Paul
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived onsite for a dishwasher not drying dishes. I found no rinse aid in the dispenser. I ran diagnostics finding no stored error codes. The unit completed the diagnostics cycle and worked as designed. I explained to the customer that rinse aid had to be used and that it would take around 90 cycles with rinse aid for the unit to start performing correctly. I also went over cleaning the filter with the customer. There were no water leaks present at the time of service. Call complete.
Near Del Valle, TX 78617
Matthew
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite to replace previously diagnosed parts. Replaced motor, belt and control. After calibration, Retested unit and is functioning properly. No noise. Job complete."
Near Kyle, TX 78640
Robert
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived onsite to test unit for unit not dispensing ice, test unit found faulty separator allowing warm air to enter through the bottom of ice bucket causing ice to freeze from bottom up, ordered separator, .; ordrng 1 W11189145 (SEPARATE )"
Near Austin, TX 78753
Luis
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site for cooling complaint. Evaporator fan not running,removed cover good frost pattern on evaporator. Good voltage to fan reading 120vac diagnosed a defective evaporator fan motor installed a new fan motor powered unit on fan powered on. ; used 1 WP2315549 (MOTOR EVAP) from stock"
Near Austin, TX 78741
Kevin
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site and inspected washer and found saved error codes F6E1 and F8e1, attempted diagnostic cycle and motor control has failed. Replaced motor control and it will now complete the diagnostic cycle. No water leaks detected at time of service, job complete."
Near Austin, TX 78728
David
Job Details: 10/14/2020
REFRIGERATOR JENN-AIR JFC2089WEP11 "Arrived on site to diagnose icemaker not producing ice, torn door gasket, and also light bulb in FC blinking. Performed diagnostic on unit. Found light bulb wasn’t sitting tight and took a couple stiff turns to stay on. Bulb is fine, may just need another bulb, but is now working. Door gasket tear is purely cosmetic, no functional issues. For the icemaker I was able to jump and verify good valve, but the icemaker cycle was barely moving and kept stopping. Installed new icemaker and retested. All is now working as designed. Call complete
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees & RC=37 degrees. Customer advised that the unit gets warm intermittently. I checked the Program Code and it was correct. I checked the breaker and cycled power and then checked amp draw to the compressor. When the start device would come on it showed 8-9amps but the compressor would not come on. I checked ohms the compressor and it is good. I removed and replaced the start device with a testing device and the compressor came on immediately and was showing 1.11amps. Also, I found the right door gasket flap torn off and the ice chute gasket badly aged. I am ordering the right door gasket, ice chute gasket and another start device, along with a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to gasket being OOS. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10830055 (gasket-fip GR
Near San Marcos, TX 78666
Andrew
Job Details: 10/14/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to test unit for front left burner not turning on. Found surface igniter making contact with burner cap. Adjusted igniter, tested unit, unit works good. Job complete."
Near Hutto, TX 78634
Andy
Job Details: 10/14/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer not heating properly. Tested and inspected unit and found restricted airflow on house venting. Instructed customer on this and that they will need someone to come and clean house venting and instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling, I removed and replaced the RC valve motor harness with thermistor, the hv control and UI. I foil taped and ziptied the thermistor onto the suction line. Also, used clamps and zipties to secure the evaporator to the back of the unit. Placed 2 screws at the top of the evap cover to help secure it. While replacing the fan motor harness I found the damper rusted out and not functioning. Also found that both RC door gaskets are torn at the bottom flaps closest to the mullion. I am ordering the damper, both door gaskets and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 2 W10846057 (gasket-fip)s and 1 WPW10248595 (control)"
Near Austin, TX 78759
Scott
Job Details: 10/14/2020
MICROWAVE KITCHENAID KMLS311HBS2 "Arrived on site for scraping noise when microwave is running ,inside of door rusting , unit is loosing time on clock, and buttons ( start ) are wearing off . Ordering main control ,button controls . Call to set return . ; ordrng 1 W11129649 (cntrl-elec) and 1 W11226998 (panl-cntrl) and 1 W11226998 (panl-cntrl) and 1 W11227004 (panl-cntrl)"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/14/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose a range with burners not lighting properly. Adjusted ignitors and found is working properly at this time.
Near Kyle, TX 78640
Richard
Job Details: 10/14/2020
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived onsite for the freezer leaking water. During inspection and after talking with Susie found that the drain was clogged causing the issue. Ice had build up to the point that it popped the seal around the heat exchanger and suction line going to evaporator. Removed ice and unclog the drain and put the seal back around the heat exchanger and suction line and put silicone around it to cover any air gaps and freezer tested properly and no leaks. Complete
Near Austin, TX 78701
Leonardo
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for unit not washing correctly. Test unit and found unit not draining due to plug still on disposal. Removed disposal knock out test unit and unit test good job complete. C
Near Georgetown, TX 78626
Cliff
Job Details: 10/14/2020
DRYER WHIRLPOOL MGDX655DW0 Arrived on site to diagnose a dryer that is not cycling properly. Found failed timer motor. Replaced timer and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78749
Leonardo
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to test unit for burning smell. Test unit and found shorted console and control board. Also found broken dispenser. Replaced dispenser will order new console and with replace control board next time. Office to reschedule ; ordrng 1 W10803367 (CONSOLE )
Near San Marcos, TX 78666
Richard
Job Details: 10/14/2020
DRYER WHIRLPOOL WED5100HC0 Arrived onsite for the for the dryer having a burnt smell. Was not able to test dryer due to the fact that it was not hooked up to a power source. Dryer is located inside the rent a center building. Checked terminal block and it looked good. Advised customer that the smell could be coming from the heating element because it’s still new. But also advised customer that the unit will need to be hooked up for me to test. Complete
Near Cedar Park, TX 78613
Tommy
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived onsite switched out panel. Tested unit. Unit tested good. Job Completed.
Near Austin, TX 78704
Wesley
Job Details: 10/14/2020
REFRIGERATOR JENN-AIR JFC2089HES Arrived onsite and replaced start device to repair the fridge.All checks good. Advised customer on repair. All checks good.
Near Austin, TX 78703
Wesley
Job Details: 10/14/2020
WINE COOLER WHIRLPOOL WUW35X24DS01 Arrived onsite and found unit operating as designed and cooling properly. Customer wants to store wine at 60f. Claimed they were not cool and that they were sweating so unit is broken. Found factory obstruction of the fan. Removed obstruction. Unit is now operating as designed with proper function able to cool to 41f in 25 minutes.
Near Austin, TX 78759
Scott
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived on site , didn’t change water tank . Last tech fixed issue with temp changes he made , did add recommendation to customer to make sure food items not to be pushed to back wall . Replaced shelf rails draws are still difficult to pull out . Draws are not over loaded . Ordering rollers and pins , Call to set return . ; ordrng 6 W11164152 (roller)s and 6 W11175807 (axle)s"
Near Austin, TX 78717
Paul
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL KSSC48QMS01 Arrived onsite for a refrigerator not cooling correctly in the RC but the FC is cooling properly. I found the FC at 5 degrees with set point at 0 and the RC at 52 degrees with the set point at 37. I found the diffuser working correctly. I found the evaporator fan short cycling and the fan shroud blocks missing causing an issue with the airflow. Ms stated another company replaced the evaporator motor. I explained that the main control would need to be replaced along with the fan shroud blocks. I r placed the main control and tested the unit. The fan and all other components are working as designed. I’m ordering the fan shroud blocks. .; ordrng 1 8201798 (block-fan)
Near Buda, TX 78610
Leonardo
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WMH53520CW2 Arrived onsite to test unit for not heating. Test unit and found bad high voltage.
Near Georgetown, TX 78633
James
Job Details: 10/14/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found unit will make a loud thump at start and knock while running and then thump again when cycle stops. Found rollers failed. Installed new and tested operation. Unit tests good. Job complete
Near Austin, TX 78717
Tommy
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher not drying. Upon arrival I ran diagnostics found that the unit was operating correctly except rinse aid would not dispense, replaced dispenser, no signs of leaks. Job Completed."
Near Austin, TX 78739
Luis
Job Details: 10/14/2020
REFRIGERATOR MAYTAG MFI2665XEM7 "Arrived on site for water issues. Found water will dispense on its own,found buttons on ui unresponsive diagnosed unit will need ui and pads
Near Austin, TX 78750
Wesley
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and repaired the refrigerator byreplacing Evap motor and cover. All checks good. Unit is now operating as designed.
Near Austin, TX 78745
Leonardo
Job Details: 10/14/2020
DISHWASHER MAYTAG MDB4949SDM2 Arrived on site to test unit for not washing correctly. Found unit over sudsing and hard water problem. Will need new sump and motor and new spray arms and new soap dispenser
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/14/2020
DRYER WHIRLPOOL MEDE400XR0 "Arrived on site for dryer not heating. Performed diagnostics mode and tested operation to verify failure. Gained access to element and fuses. Tested all fuses and element. Found heating element opened and had burnt cut-thermal terminal. Removed failed element and thermal fuses, installed new. Assembly unit and tested operation. All tested good."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested. The diffuser is working as designed at this time. The loud noise is gone. I noticed that no more of the grey substance had dripped out since my last visit. I called techline anyway to report the substance for record. SR#(7729034367) for reference Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 10/14/2020
WASHER MAYTAG MVWB765FW4 Arrived on site to diagnose a washing machine that is making abnormal noise. Found coins stuck between agitator and wash basket. Removed all debris from unit and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Hutto, TX 78634
Andy
Job Details: 10/14/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range gas smell when in use. Tested and inspected and used gas leak detector pen and found no signs of issue. Called tech line and spoke with TJ (SR# 7729035425) Made aware of stated issue and what was done and found. Was instructed that is normal and unit is operating as designed. Was instructed to instruct customer on this. Did as instructed. No gas leaks present at time of service.
Near Austin, TX 78731
David
Job Details: 10/14/2020
COOKTOP UNKNOWN JED8130ADB16 "Arrived on site to install replacement burner switch. Burner switch had lost its spring and no longer functioned. Installed new switch with updated part.Call complete."
Near Austin, TX 78758
Scott
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for some condensation in freezer and upper self in fresh food section food will freeze sometimes . Adjusted diffuser and temp as well as rtv some gaps around liner in both section . No water leaks detected at time of service. Job complete
Near Austin, TX 78738
Brandon
Job Details: 10/14/2020
OVEN WHIRLPOOL RBD305PVS02 "Arrived on site for customer complaint of top oven not closing and not heating properly. Found hinges needed replacing
Near Hutto, TX 78634
Andy
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave cosmetic issues, being able to see some of the white frame behind black wrapper on sides. Removed unit and wrapper and reinstalled properly and still have same issues. Advised frame and clips and installed again properly and still had same issues. Called tech line and spoke with Robot (SR# 7729032068) made aware of stated issues and what was done and found. Was instructed that this is normal and to instruct customer on this and use and care and practice for best performance. Did as instructed. No repairs are needed at this time."
Near Round Rock, TX 78665
Cliff
Job Details: 10/14/2020
FREEZER WHIRLPOOL WZF34X18DW00 Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found unit not cycling due to control failure. Replaced control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78730
Luis
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to find location of leak. Removed evaporator covers,no traces of dye,checked pressures,fresh food reading -20 and 100 freezer side reading -25 and 100. During process of isolating lines when freezer cap tube moved hissing noise,slightly adjusted cap tube and dye present
Near Austin, TX 78737
Kevin
Job Details: 10/14/2020
WASHER MAYTAG MVWB765FW1 site and replaced control board and user interface diagnosed on previous visit after replacement ran test 52. Washer is operating normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78733
Kevin
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site and inspected refrigerator for freezer door opening when closing fresh food door. Spoke with tech line and they said this is a normal occurrence if fresh food door is closed too hard. Also found food items in freezer sticking out past edge of shelving. Techline said this will keep the door from closing properly. Took picture of one food item transferring green coloring from plastic onto door
Near Hays, TX 78610
Richard
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid . There is a defrost issue. Refrigerator is still covered under manufacture warranty. Took pictures of proof of purchase. Will need to replaced UI, hv board, evap fan, thermistors. Ordering parts and office to schedule. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11203924 (contrl-box) and 1 W11380595 (DEFUSER ) and 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor)"
Near Austin, TX 78750
David
Job Details: 10/14/2020
WASHER KENMORE 110.2235251 "Arrived on site to diagnose washer not filling. Performed diagnosis on unit. Found unit had correct voltage. Entered diagnostic mode and manually tested hot and cold valves. Found hot valve good, but cold valve not operational. Provided estimate for new valve. Parts $98.80, Labor $159.99 + tax. Customer approved. Replaced inlet valve and retested. Found unit is now working as designed. No water leaks found.
Near Driftwood, TX 78619
Robert
Job Details: 10/14/2020
DISHWASHER KITCHENAID KUDT03STSS2 "Arrived onsite to test unit for unit not shutting off, test unit, unit working correctly, valve appears to have been stuck open allowing water to flow into the dishwasher with power off, will need to replace inlet valve,job complete."
Near Temple, TX 76502
Jonathan
Job Details: 10/14/2020
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for an icemaker that still not making ice. Inspected unit and work area. Customer had unit turned off so I put the unit in service diagnostics checked all tests and the only test that did not pass was the reservoir drain pump as it would not drain out the water in the reservoir. Replaced drain pump and tested unit. Unit ran through all steps of the diagnostic cycle. Turned unit on and put it in a nice making cycle and found unit feeling as if it were trying to do a cleaning cycle and then powering off as the drain pump kicked on. I called Techline and spoke to Ed SR# 7729036393. He had me go through a couple things and advised the issue is with the external drain pump being shorted out and dropping power to the main control. He advised to double check that by unplugging the unit off of the external drain pump and plugging the unit into the wall. I followed his recommendation and plugged the unit into the wall. Tested the unit and unit r
Near Leander, TX 78641
David S
Job Details: 10/14/2020
FREEZER WHIRLPOOL MFX2570AEM4 Arrived on site for freezer covered in ice. I inspected the unit and work area. I found the drain tube clogged and ice build up on the bottom of the freezer keeping the freezer door from closing.i removed the ice build up and cleared the drain tube. The door is now sealing properly and the drain tube is flowing properly.
Near Belton, TX 76513
Jonathan
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher that’s not starting. Inspected unit and work area. Found unit would not drain again. Removed water from unit and remove drain pump from pump and motor and found a broken glass stem restricting the impeller blades from being able to turn. Tested resistance through my drain pump and found proper resistance. Ran unit through a test and unit is working as designed. Advise customer to be careful about putting wineglasses in her dishwasher due to this reason. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and tested operation. Found freezer at 7 degrees and fresh food at 37. Found chattering coming from fan blades caused by evaporator not defrosting. Called tech line and spoke to Austin. Tested defrost sensor at p8 connection on control and found to ohm at 24k ohms which is consistent with temps in freezer. Forced defrost and found proper voltage going through defrost heater. UI installed on previous trip is defective and is not starting proper defrost cycle on unit. ; ordrng 1 W11387384 (UI)
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
COOKTOP WHIRLPOOL WFE525S0JZ0
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of no ice and water, found unit hooked up to ro system, no water coming to unit."
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop front right power burner.Found the burner works but when switched from power burner to center burner, the burner doesn’t respond.Unit will need WB24X22340 to complete the repair.Needs more work.Office to reschedule the appointment for return service; ordrng 1 WB24X22340 (RIGHT FRONT INFINITE SWITCH )"