Service History 286 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Leander, TX 78641

Kayman

Job Details: 09/07/2021

Arrived onsite to install previously diagnosed parts. I installed the oven door trim pieces. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bertram, TX 78605

Cliff

Job Details: 09/07/2021

Arrived on site to diagnose a washer that is not cycling properly. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Georgetown, TX 78626

Lou

Job Details: 09/07/2021

"Arrived on site to inspect dishwasher not starting. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. I inspected the harness at the junction box and found no voltage. I checked the plug under the sink and found the power cord not fully plugged in. Plugged unit in and retested and unit is operating as designed. Customer advised that someone had gone into the cabinets under the sink about the same time the unit stopped working and mustve accidentally unplugged the unit. Customer provided a copy of their closing docs for warranty verification. No water leaks observed during service, job completed. I made recommendations for use and care, as well as, detergent and rinse aid use."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Del Valle, TX 78617

Luis

Job Details: 09/07/2021

"Arrived on site for no ice. Found harness not fully seated to icemaker installed harness tested icemaker,icemaker ran through a harvest,dumped ice and filled with water.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE504DSS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/07/2021

"Arrived on site for install of previously diagnosed parts. Installed new RH & LH tracks, new drain motor, and new sump and motor. Tested unit, no water leaks detected at this time. Dishwasher working properly, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78733

Kevin

Job Details: 09/07/2021

"Arrived on site and inspected washer and found actuator arm is not in cam kit ring. Replaced actuator with truckstock and confirmed operation by running a calibration cycle, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78724

Luis

Job Details: 09/07/2021

Arrived on site for no lights. Diagnosed defective freezer leds replaced leds power cycled unit all leds working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78664

David S

Job Details: 09/07/2021

Arrived on site for fridge having a defrost issue. We installed a new UI and control to fix the defrost issue. The customer had already defrosted the unit. Job com0ete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/07/2021

Arrived on site for the install of previously diagnosed parts. Opened new sump and motor assembly and found it was damaged in the box. Office to reschedule.; ordrng 2 W11416362 (Sump and motor)s and 1 W11553445 (Insulation)

We serviced a

WHIRLPOOL OVEN

Model GGG390LXB01

Near Austin, TX 78717

Tommy

Job Details: 09/07/2021

Arrived onsite for oven not turning found valve junked up and damaged. Job Completed.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS02

Near Burnet, TX 78611

Cliff

Job Details: 09/07/2021

Arrived on site to diagnose an oven that is giving error code. Unit has f2 error saved in control indicating ui failure (stuck key). Replaced ui and all is working properly at this time.

We serviced a

GE MICROWAVE

Model PT970DR1BB

Near Georgetown, TX 78633

Lou

Job Details: 09/07/2021

"Arrived on site to inspect microwave/oven wall combo microwave not working. Upon further inspection, I found the microwave not responding. Tested the fuse and it is good. Tested control and its getting voltage. I am ordering the control and scheduled return service

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS1

Near Austin, TX 78734

Robert

Job Details: 09/07/2021

Arrived on job for complaints of too much ice . Found thermistor bad. After replacement test operation.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Austin, TX 78756

Jacob

Job Details: 09/07/2021

Arrived onsite for unit not heating. Tested the unit up to 350 degrees. Unit got up to temperature with no issues. Did do an adjustment for the temperature. Let maintenance know that if the tenant is using anything to cover near the bottom of the unit possibly blocking the heat from rising. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Pflugerville, TX 78660

David S

Job Details: 09/07/2021

"Arrived on site for sealed system repair. I gained access to the compressor and tested pressures. I found the unit was flat. I gained access to the evaporator and and found UV dye at the evaporator. I powered the unit on and found the compressor not coming on. On return service we will install a new compressor, uv dryer, Access valve and Evaporator. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11407409 (Evaporator) and 1 Lokring (Lokring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Austin, TX 78758

Luis

Job Details: 09/07/2021

Arrived on site for not dispensing ice. Found unit not dispensing ice,removed bucket tested auger motor passed,checked shaft and impeller working,removed auger housing reinstalled housing fully to liner housing installed bucket tested ice dispenser working."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78732

Brandon

Job Details: 09/07/2021

"Arrived on site for customer complaint of unit taking a long time to dry, found unit not venting properly, unit failed vent test 3 times. I removed vent hose from dryer and checked for proper air flow out of he dryer, air flow out of the dryer tested good, instructed customer to vent checked."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Buda, TX 78610

Robert

Job Details: 09/07/2021

Arrived on job for complaints of frost in freezer. Used adhesive to better seal around freezer door.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Bluffton, TX 78609

Cliff

Job Details: 09/07/2021

Arrived on site to diagnose a range that has an oven not working. Found wiring for temp sensor not fully inserted into connector preventing proper contact. Rewired unit properly and all is working properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Austin, TX 78744

Jacob

Job Details: 09/07/2021

Arrived onsite for the unit making noise during washing cycle. Looked underneath the unit and found that the gear case has leaked oil out and on to the stator and rotor and other internal parts.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Andice, TX 78628

Lou

Job Details: 09/07/2021

"Arrived on site to inspect dishwasher element not working. Upon further inspection, the unit had recently finished a wash cycle and was warm inside. I found some of the dishes dry and all plastics were still wet, which is to be expected. I found no rinse aid in the dispenser. Placed unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I placed it on the black wire at the junction box and monitored amp readings. All components were within range on amp readings. The element showed 7-9amps during wash & drying cycles. I demonstrated to the customer that the element was working by shaking water from the upper rack onto the element and it sizzled. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Kayman

Job Details: 09/07/2021

"Arrived onsite to install previously diagnosed parts. I installed the feed tube, manifold and upper spray arm. The unit is working as designed and no leaks detect during service. Job complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Round Rock, TX 78664

David S

Job Details: 09/07/2021

"Arrived on site to replaced the gear case and lid lock. We attempted to remove the gear case and found it seized into the basket. I am ordering a new tub and basket. I found cracks in the lid, I am also ordering a new lid. The office will reschedule when we have an eta on the parts.; ordrng 1 W11219115 (Tub) and 1 W10811960 (Basket) and 1 W11259006 (Lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Georgetown, TX 78628

Lou

Job Details: 09/07/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=29 degrees. When I went to test temps in the RC section I found the evaporator engulfed in ice. I pulled the unit out and checked the drain tube and found it badly gapped (photo). I sealed the tube with silicone (photo), but found it badly warped and will need to be replaced. I advised the customer that they will need to pull the unit out and unplug it and place towels around the baseboards to protect from any leaking water. I am ordering he drain tube and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11084807 (Drain tube) and 1 W11457241 (Drip pan kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Temple, TX 76502

Wesley

Job Details: 09/07/2021

"Arrived onsite and found refrigerator icemaker was slow to produce ice following a move with the refrigerator. Set up refrigerator for optimal performance and ran a short defrost to combat any build up in the freezer that may be contributing to an issue, however ice is good and full at time of service. Temps are consistent with normal use."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Austin, TX 78721

Jacob

Job Details: 09/07/2021

Arrived onsite for unit having a damaged control panel. Looked at the unit and saw damage control panel. Replaced panel. No issues at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Leander, TX 78641

Kayman

Job Details: 09/07/2021

"Arrived onsite for wall oven jumping time or getting stuck 30 mins ahead or behind. Upon inspection I found the unit did not have any stored error codes. I found the unit was not connected to WiFi. We attempted to get connected but the customer was having issues with their homes WiFi. I confirmed the bake,broil elements as well as the cooling fan were operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Austin, TX 78754

Matthew

Job Details: 09/07/2021

Arrived onsite to replace damaged panel. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Austin, TX 78754

Matthew

Job Details: 09/07/2021

Arrived onsite for microwave not functioning. Upon arrival unit was powered on with door open. Closed door and internal light stayed on and turntable began to spin on its own. Set cook time and pressed start but would only beep. Checked all switches and interlocks. Tested fine so Called tech line for assistance. Walked through wiring test but all was correct. Tech line recommended replacing interlock assembly with designated part numbers and bringing the control board just in case. Office to reschedule SR#7731681729. ; ordrng 1 W11182140 (interlock UPPER ) and 1 W11182141 (interlock LOWER)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Round Rock, TX 78664

David S

Job Details: 09/07/2021

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Spicewood, TX 78669

Brandon

Job Details: 09/07/2021

"Arrived on site to replace heater due to old heater missing rubber seals and not creating a proper seal that caused leak. After replacing heater and heater nuts, unit tested good, no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Manor, TX 78653

Matthew

Job Details: 09/07/2021

Arrived onsite for refrigerator leaking from the back. Upon inspection found drain tube not seated correctly and when unit defrost the tube misses the pan and leaks onto the base of the refrigerator. Secured tube to drain into pan. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS00

Near Seguin, TX 78155

Noah D

Job Details: 09/07/2021

"Arrived on site to inspect unit for not heating, upon inspection found the module and display shorted. Replaced both parts and tested unit. All functions returned with no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV03

Near Austin, TX 78725

Luis

Job Details: 09/07/2021

Arrived on site for loud noise. Diagnosed loud vibration noise from condenser coils adjusted condenser coils and hinges noise no longer present

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Cedar Park, TX 78613

Tommy

Job Details: 09/07/2021

Arrived onsite for dishwasher randomly stopping. Upon arrival found unit control and UI miscommunicating.Office to reschedule upon receiving parts.; ordrng 1 W10803367 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Round Rock, TX 78681

Tommy

Job Details: 09/07/2021

Arrived onsite for door hing falling apart. Upon arrival found hinge damaged replaced and tested unit is operating as designed. Job Completed.

We serviced a

MAYTAG WASHER

Model MHW5500FC0

Near Buchanan Dam, TX 78609

Cliff

Job Details: 09/07/2021

Arrived on site to diagnose a washer that is not cycling properly. Found drain line installed to far into pipe in wall causing water to siphon out of machine. Installed drain line correctly and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS

Near Briarcliff, TX 78669

Leonardo

Job Details: 09/07/2021

"Arrived on site for complaints of oven display frozen, buttons not responding. Reset breaker and reset unit. Display working properly, tested unit, everything working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Austin, TX 78734

Brandon

Job Details: 09/07/2021

"Arrived on site for customer complaint of unit leaking, found signs of leak coming out from over the bottom lip of dishwasher. I removed door, no leaks coming from dispenser or vent area, I ran test cycle with no dishes and no soap, unit tested good. Instructed customer to use less soap and to make sure nothing is interfering with spray arms. No leaks at time of service."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Santa Clara, TX 78124

Noah D

Job Details: 09/07/2021

"Arrived on site to inspect Unit for the outer panels being bent, upon inspection did find the panels bent causing issues, customer wanted replaced and was instructed to call Lowes and was given case info. I told customer it was a replaceable part and we will order it while he speaks with Lowes. Office to reschedule ; ordrng 1 W11174572 (Panels)"

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Burnet, TX 78611

Cliff

Job Details: 09/07/2021

New ui damaged and needs to be reordered. Office to set return appointment. ; ordrng 1 W11160285 (Ui)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Seguin, TX 78155

Noah D

Job Details: 09/07/2021

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit was not catching due to a bent latch/catch, replaced catch and all functions worked normally. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kingsland, TX 78639

Cliff

Job Details: 09/07/2021

Arrived on site to diagnose a dishwasher that is not cycling properly. Found error codes not cleared and wiring pinched in drain pump. Corrected both issues and all is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78132

Andrew

Job Details: 09/07/2021

"Arrived on site to test unit for not drying properly. No stored error codes. Ran diagnostics and all functions operating as designed. Vent damper working as designed. Advised customer on rinse aid, purging cold water and propping door open upon completed cycle. No leaks detected. Job complete."

We serviced a

KITCHENAID COOKTOP

Model KECC506RBL05

Near Georgetown, TX 78633

Lou

Job Details: 09/07/2021

"Arrived on site to inspect cooktop burner not adjusting in temps. Upon further inspection, the customer advised this the front left burner only works in high temps. I had the customer sign the waiver of damages when removing glass cooktop. I removed the glass cooktop and inspected the switch and found it shorted. I removed and replaced the switch and tested. Unit is operating as designed Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near Bluffton, TX 78607

Cliff

Job Details: 09/07/2021

Arrived on site to diagnose a refrigerator that has rust on doors and freezer door not attached on right side. Reset door in mounting All is working properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Lakeway, TX 78734

Robert

Job Details: 09/07/2021

Arrived on job for complaints of not draining properly. Found debris in pump and a broken sensor. Removed debris in pump and ordered Sensor. ; ordrng 1 WPW10705575 (sensor)

We serviced a

WHIRLPOOL WASHER

Model LXR7244JQ1

Near San Marcos, TX 78666

Andrew

Job Details: 09/07/2021

"Arrived on site to test unit for water leak, tested unit, found hot water hose not tightened enough, tightened hose, ran diagnostics, unit working as designed, advised customer to replace hoses if issue persist as hose gaskets were worn, no leaks detected. job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EBS00

Near Austin, TX 78722

Luis

Job Details: 09/07/2021

"Arrived on site for cooling complaint. Compressor and fans running temperature reading 35? in freezer section,no frost formation on bottom section of evaporator diagnosed unit will need a compressor and evaporator. ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near New Braunfels, TX 78130

Noah D

Job Details: 09/07/2021

"Arrived on site to inspect unit for not allowing water through dispenser, upon inspection found the unit was clogged at some point in water tubing, changed both valves and tested, no change found, ordering resiviour and turned down temps. Customer will monitor. Office to reschedule ; ordrng 1 W10413160 (Resivioir)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Temple, TX 76502

Jonathan S

Job Details: 09/07/2021

"Arrived on site for refrigerator lights not working. Inspected unit and work area. Found FC door handle loose. Traced DC voltage and found back left module failed. SRemoved failed module and installed new. Tightened FC door handle. Tested light and door operation. All tested good, no water leaks detected during service. Paid in full on check #5750"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Waco, TX 76712

Jonathan M

Job Details: 09/07/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door hinges and tested the unit. The unit began to work at the time. Call complete.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Temple, TX 76502

Jonathan S

Job Details: 09/07/2021

Arrived on site for dryer door felt torn and give error code F3-E2. Inspected unit and work area. Performed diagnostics mode and verified error code F3-E2 shorted opened moisture sensor. Tested sensor in diagnostics mode and found sensor did not respond. Gained access to sensor and measured resistance at harness and found failed harness. Will need to replace harness and door felt. Found no ETA available on felt. Informed customer on back order part. Office to schedule return when ETA is available.; ordrng 1 W11243078 (SEAL) and 1 WPW10298258 (harns-wire)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Buda, TX 78610

Kevin

Job Details: 09/07/2021

"Arrived on site and replaced bracket from previous visit, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Temple, TX 76502

Wesley

Job Details: 09/07/2021

Arrived onsite and corrected original hinges to repair door alignment issue. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC

Near Austin, TX 78704

Kevin

Job Details: 09/07/2021

"Arrived on site and washer is in a retirement community laundry room. inspected washer and found no saved error codes, ran a diagnostic cycle and then a quick wash cycle and both completed properly. Found a commercial detergent dispenser that is not connected to washer. A hose was just shoved into rear panel and a zip tie was put there to hold it. Detergent in bottle does not say HE anywhere. Took multiple pictures. Described all washer issues to community management."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, TX 76574

David S

Job Details: 09/07/2021

"Arrived on site for LOUD BUZZING.THIS IS HOW IT STARTED LAST TIME. ICEMAKER NOT PRODUCING. LIGHTS STILL WORKING. We checked temps in freezer and found them abnormal. We gained access to the back of the unit to do a amp draw test at complete and found normal amps there. We gained access to the control and tested voltage to the control. We then check continuity through defrost element at the connectors on the control board found no continuity. We then gained access to the FC evaporator and found it incased in ice after cleaning ice we tested the thermal fuses found them good. We performed a continuity test through the defrost element at the element itself and found good continuity there.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Buda, TX 78610

Leonardo

Job Details: 09/07/2021

Arrived on site for complaints of oven gram damage. Found frame damaged on bottom front left side. Took pictures. Called techline SR#7731676799

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Austin, TX 78758

Matthew

Job Details: 09/07/2021

"Arrived onsite for washer making loud grinding sound. Upon arrival put unit in diagnostics and found no stored error codes. Tan auto cycle and did not hear noise. Ran individual agitation and spin test and noise was apparent. Inspected underneath unit and found signs of gearcase failure with oil on cam. Also found cam gears had been worn down. Will need to order cam and belt. Returning with gearcase, actuator and hub. Office to reschedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JW0

Near San Marcos, TX 78666

Andrew

Job Details: 09/07/2021

Arrived on site to test unit for error code f1e0. Maintenance manager has made multiple work orders for same unit. Unit has been previously diagnosed. Needing control to fix issue. Office to reschedule. ; ordrng 1 W11435999 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Luis

Job Details: 09/07/2021

Arrived on site for no cool. Found compressor extremely hot and not running,starter tripping,installed a new starter same issue compressor attempting to power on then shuts off diagnosed a defective compressor. Will need R600 tech ; ordrng 1 W11547126 (Compressor) and 1 Nonuvdrier (Non uv drier) and 1 W11506635 (Access valve) and 1 R600tech (R600 tech)"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Austin, TX 78728

Tommy

Job Details: 09/07/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and found element needed to be replaced too. Job Completed customer said it was good.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW06

Near Seguin, TX 78155

Noah D

Job Details: 09/07/2021

"Arrived on site to inspect unit for not cooling cab. Upon inspection found no compressor start with all lights and fans working, tested with stock start device with no change. Changed control with no change, ordering start device and cap. Office to reschedule ; ordrng 1 W10798748 (Start) and 1 W10590083 (Cap)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Belton, TX 76513

Jonathan S

Job Details: 09/07/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Austin, TX 78737

Luis

Job Details: 09/07/2021

"Arrived on site for cooling complaint. Found freezer temp slightly warmer good frost pattern,ran diagnostics changed defrost setting to basic adjusted temperature setting in diagnostics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Austin, TX 78737

Luis

Job Details: 09/07/2021

Arrived on site unit working as designed no issues

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near Austin, TX 78738

Robert

Job Details: 09/07/2021

Arrived on job for complaints of error code. Found code for stuck button. Will need to replace console. ; ordrng 1 CNOTE (CHECK COLOR SS) and 1 W11449303 (CONSOLE )

We serviced a

ROPER DRYER

Model RED4516FW0

Near Waco, TX 76705

Jonathan M

Job Details: 09/07/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area.Attempted to replace the motor and found the blower wheel seized onto the motor. Had to chisel out blower wheel and replace both blower wheel and motor. Tested the unit in the unit still would not start. Spoke to CS and was advised to replace to push to start switch. Replace that and still had issues. Is that advised to contact Techline. I call techline and spoke to Drew SR# 7731579791. He had me doing several voltage jacks through the wire harness and concluded that the issue is with the neutral wire coming from the motor and that that was probably our issue all along. He advised to replace the wire harness and to call back if there are any further issues. Replaced wire harness and tested the unit. The unit began to work as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Killeen, TX 76549

Job Details: 09/07/2021

Arrived on site and inspected front load washer leaking from the door. Checked the bellow and found an ink pen inside the bellow blocking the drain port holes in the bellow causing leaks. I removed the pen and the customer to wash a load and unit tested properly without any leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78705

Luis

Job Details: 09/07/2021

"Arrived on site for no ice. Diagnosed frozen fill tube and water line entering fill tube disconnected,cleared out ice from fill tube,reconnected line to fill tube,ran icemaker through a cycle water filled icemaker"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Salado, TX 76571

Tommy

Job Details: 09/06/2021

"Arrived onsite for washer not spinning. Upon arrival found unit had F0E3 error code as well as F0E5 error code, found unit to be operating as designed but severely overloaded took photo to document. Spoke with customer on load size and demonstrated that unit is operating. Job Completed."

We serviced a

FRIGIDAIRE WASHER

Model LAFW3511KB0

Near Killeen, TX 76549

Tyler

Job Details: 09/06/2021

Arrived on site for washer needing previously diagnosed door strike. Upon arrival is able to install need a part Ive been reassembled and tested the unit and found the washer is now locking the door as designed and allows you to function call complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFFU20F2VW0

Near Waco, TX 76705

Jonathan M

Job Details: 09/06/2021

"Arrived on site for freezer that?s. Pt cooling. Inspected unit and work area. The customer advised that the unit does cool but that it doesn?t cool properly. She advised that the unit running temperature is seem to be going between the mid to high 20s up to the 40s. She advised that none of her items in the freezer are actually freezing consistently and is having to throw away a lot of her groceries due to this ongoing issue. She advised that she?s had a number of visits prior to our service today and they have replaced the evaporator fan several times. Checked the evaporator and found no evidence of a defrost issue but did see a good frost pattern. Spoke to SW and had checked the thermistor readings. She advised that based on the complaint, the issue would most likely be with the thermistor harness. Replaced the thermistor harness and tested the unit. The unit began to call as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW9050XW00

Near Killeen, TX 76549

Tyler

Job Details: 09/06/2021

Arrived on site for washer not functioning past rinse cycle. Upon arrival fo7nd f9e1 error indicating a drain issue. Upon further inspection I found drain motor had failed. After further testing I also found dampener rods were bad and inner and outter tub is coming apart. Will need office to reschedule with 2 techs +2hrs return once availability of parts and autho is acquired/known.; ordrng 1 WPW10202459 (Basket) and 1 W10313497 (Tub outter) and 8 WP8540092 (Clamp)s and 2 WP8182512 (Nut)s and 1 W11239040 (Tub outter 2) and 1 WPW10283361 (Nut) and 1 WP8540088C (Pulley) and 3 W10822553 (Shock absorbers)s and 1 WPW10730972 (Drain pump) and 1 Cnote (Need 2 techs unit is front load in garage)

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Gatesville, TX 76528

Jonathan M

Job Details: 09/06/2021

"Arrived on site for a washing machine is leaking water when not in use. Inspected unit and work area. Replaced in the water valve and tested the unit. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Whitney, TX 76692

Jonathan M

Job Details: 09/06/2021

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that since the prior repair, the icemaker has been working great. She advised that a week and a half ago, the icemaker got stuck in a sideways rotation and would not make any further ice. She advised that she tried several things to get the icemaker back in the play spot nothing was working. Confirmed the customers complaint and found the unit attempting to turn but the motor completely burned out.Replaced the icemaker and tested the unit. The unit is now working as designed. Call Kathy."

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Waco, TX 76708

Jonathan M

Job Details: 09/06/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and place the unit under a vacuum. The unit held a vacuum for 30 minutes. The customer had not defrosted the unit prior to service so I defrosted the fresh food evaporator and replaced all defrost components including the evaporator cover, evaporator fan harness, drip pan, and user interface. Charge the unit and the unit held pressure is at 155 psi on the high side and zero psi on the low side. And if began to cool and is operating as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Jarrell, TX 76537

Tommy

Job Details: 09/06/2021

Arrived onsite for ice maker turning off. Upon arrival found unit had loose connections tightened and cleaned condenser. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Georgetown, TX 78628

Kayman

Job Details: 09/06/2021

"Arrived onsite for range not igniting in the oven. Upon arrival the customer informed me that the 2 front burners and center are not igniting as well. I removed the center burner and cleaned out some grease build up. Tested center burner and it is working as designed. I was not able to get the 2 front burners to light even after attempting to clean them up(not very dirty to begin with) I found the oven igniting at first then at some point during preheat it will not re ignite. I did not see the ignitor moving away from burner but attempted to bend it more toward for a temporary fix. I will need to order and return with the DSI, main control, bake ignitor as well as both front burner heads. Ordering additional parts JIC. Office to R/S due to part availability. ; ordrng 2 WPW10515455 (Burner head)s and 1 WPW10333842 (Broil ignitor) and 1 W10833885 (Sensor) and 1 W11161843 (Bake/broil harness)"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 09/06/2021

Arrived on site to replace previously ordered parts for range. Upon inspecting unit found only issue was burner caps not placed on proper burners causing incorrect flames. Set caps to proper position and all is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW2

Near Austin, TX 78738

Robert

Job Details: 09/06/2021

Arrived on job for complaints of leaks. Found the leak coming from valve. After replacement test operation. No additional leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lakeway, TX 78734

Luis

Job Details: 09/06/2021

"Arrived on site for noise complaint. Ran diagnostics found loud vibration noise from condenser coils,adjusted coils and tubing vibration noise no longer present"

We serviced a

GE REFRIGERATOR

Model PYE22PSHFSS

Near Austin, TX 78738

Luis

Job Details: 09/06/2021

"Arrived on site for water leaking. Found water leaking from drain,removed compressor cover,disconnected drain tube found obstruction in drain causing water to leak from evaporator drain,replaced drain tube extension with updated drain tube.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT3030ADB2

Near Austin, TX 78724

Matthew

Job Details: 09/06/2021

Arrived onsite for vent hood fan speed. Upon arrival tested unit and found fan to be functioning properly. Notified customer that fan will begin and increase speed in high mode. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78724

Matthew

Job Details: 09/06/2021

Arrived onsite to replace previously diagnosed parts. Replaced controls and UI. Tested unit at 350 degrees and unit is functioning properly. Job complete

We serviced a

GE DISHWASHER

Model GDT545PSJ0SS

Near Lago Vista, TX 78645

Justin

Job Details: 09/06/2021

Arrived on site to install previously diagnosed parts. I installed the stopper and the unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near San Marcos, TX 78666

Andrew

Job Details: 09/06/2021

"Arrived on site to replace freezer drawer, found drawer was broken and not the part intended, office to reschedule ; ordrng 1 W10858092 (Freezer drawer)"

We serviced a

WHIRLPOOL DRYER

Model MED5500FC1

Near Austin, TX 78754

Matthew

Job Details: 09/06/2021

"Arrived onsite for dryer making noise when in use. Upon inspection found worn bearing wheels. Used drive assembly kit to repair. Replaced bearings, belt, and pulley bearing. Tested unit and unit is functioning properly. Customer agrees noise greatly improved. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near San Marcos, TX 78666

Andrew

Job Details: 09/06/2021

"Arrived on site to test unit for no ice production and no freezing, tested unit and found no frost pattern on evaporator, found compressor really hot, pulling 1.6 amps

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC1

Near San Marcos, TX 78666

Andrew

Job Details: 09/06/2021

"Arrived on site to test unit for squeaking noise from unit, tested unit found roller supports causing noise, replaced rollers and belt, tested unit, unit working as designed,no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Temple, TX 76502

Tyler

Job Details: 09/06/2021

Arrived on site for refrigerator with broken ice tray. Upon arrival I confirmed complaint and found harvest tray broken from motor. After replacing ice maker I reassembled and tested unit. Found ice maker functioning as designed. Informed customer to give unit 24 hrs to fill bucket with ice. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78741

Luis

Job Details: 09/06/2021

We serviced a

WHIRLPOOL RANGE

Model SF367LEKQ2

Near Round Rock, TX 78665

Jimmy J.

Job Details: 09/06/2021

Arrived on site for NOT LIGHTING - IF IT DOES START WILL NOT HEAT UP TO TEMP THEN TEMP CONTINUES TO DROP. Tested main control and found one of the relays was faulty. With this igniter is not receiving proper voltage.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Leander, TX 78641

Kayman

Job Details: 09/06/2021

Arrived onsite to install previously diagnosed parts. I did not find any issues with the suspension. I replaced the gearcase and cam. I tested the unit in diagnostics and could not create any failures at this time. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Leander, TX 78641

Kayman

Job Details: 09/06/2021

Arrived onsite for dryer not drying. Upon inspection I found the unit is drying but takes multiple cycles to dry a load. I used my thermal lead to monitor temperature fluctuations. I found that with the vent connected the unit will get up to 270ish before cycling which is too high. I disconnected the vent and watched temps again. I found it cycling at 185ish which is normal operating temperatures with proper air flow. I advised the office that the vents need to be checked/cleared of obstruction. The unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Leander, TX 78641

Kayman

Job Details: 09/06/2021

Arrived onsite for range with front right burner not operating. Upon inspection I confirmed the complaint. I verified voltage at the terminal block and all connections there were tight. I inspected the burner and all looked good I accessed the switches and found voltage getting to the switch but no burner function. I replaced the switch and then confirmed voltage to the burner but no function to the burner still. I replaced the burner and tested the unit again. The burner and unit are now working as designed. Job complete.

We serviced a

AMANA DISHWASHER

Model ADB1100AWS3

Near Austin, TX 78705

Leonardo

Job Details: 09/06/2021

Arrived on site to replaced drain hose. Replaced drain hose test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/06/2021

"Arrived on site for 3 parts broken repair guy got sick Won?t clean at all Makes noise Won?t dispatch soap. Placed in diagnostics and got F9E1, F6E1, F7E2. Cleared error codes. Removed kick plate and found wash motor connector was unplugged. Plugged in connector and ran diagnostics cycles. Dishwasher would fill with water, open dispenser, and turn diverter. Sump and motor would not begin washing. Opened junction and tested voltage. Dishwasher is only getting 114 volts at the wall. Explained to customer they would need an electrician to come out to correct the power failure and test the dishwasher once it has 120 volts. If after the voltage is corrected and the dishwasher still isnt working the customer knows to call us back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Leander, TX 78641

David S

Job Details: 09/06/2021

"Arrived on site for freezer leaking into the fridge. We inspected the unit and work area. We gained access to the evaporator and found a partial frost pattern. We gained access to the compressor and found it pulling 1.1 amps. The compressor is extremely hot to the touch. We are ordering a sealed system. We are ordering, compressor, evaporator, uv dryer and access valve to be replaced on return trip.The office will reschedule when we have an eta on the parts; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Sealedsystem (Sealed system) and 1 Firstam (First am)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78745

Luis

Job Details: 09/06/2021

"Arrived on site for a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."