Local Reviews
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Paul R.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator that has lights but it’s not powering on. I found the unit working as designed when I arrived. The unit was at temp in both compartments and the ice bin was completely full. There were no water leaks present at the time of service. Call complete.
Paul R.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Arrived onsite for the refrigerator frosting up in the FC. Ms stated she has an extended warranty thru Home Depot. Ms stated she called Home Depot and the person told her to call us direct. I called the office and spoke with Callie. Callie is getting CS to call me back. Spoke with CS and I explained to me that we have to get a dispatch from the extended warranty provider to perform service. I explained to ms to tell Home Depot she needs extended warranty service set up. Call complete.
Scott M.
WASHER GE GUD27GSSM1WW Arrived on site replaced slides and rear bearing bracket . Unit is still making noise .took unit apart again and could see any defects or signs of unusual wear and tear unit is functioning as designed . After taking to couple other techs not much more to replace. No gas leaks detected at time of service . Job complete.
Scott M.
DRYER AMANA NED4655EW1 "Arrived on site for no heat dryer . Checked voltage at outlet and terminal block , dropping a leg of power. Checked and flipped breakers . Unit is now heating up . Recommend to have an electrician look at breakers . No lint build up at time of service . Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for condensation issue in freezer. Whirlpool replacing refrigerator
Scott M.
REFRIGERATOR UNKNOWN PDS22SFSARSS "Arrived on site for smoking and electrical smell . Found when freezer light switch is pressed close the water valve will activate for a second or two unless the IM is turned off . Ordering mother board , ice maker , and light switch . autho. Nonwater leaks detected . Please call to set return visit . ; ordrng 1 AUTHO and 1 IM6D and 1 WR23X21073 (switch light) and 1 WR55X10942P (CONTROL)"
Lou S.
DISHWASHER KITCHENAID KUDK03ITBL3 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the top spray arm is not cleaning the dishes and the unit is making a loud noise. I placed the unit in diagnostics to test. While running in test mode, the unit was making a loud noise that appeared to be coming from the sump/motor assembly. The upper spray arm had lots of debris is in which is keeping it from spraying and it appeared that the middle spray arm was not operating. I removed the accumulator assembly and the inlet protector and found that the chopper assembly was broken. The customer discussed the repair with his wife and they decided to not complete the repair as they will look into purchasing a new unit.job completed."
Lou S.
OVEN WHIRLPOOL GBD307PRY01 "arrived on site to inspect oven not working. Upon further inspection, I found that the unit had no power. I turned the power on at the breaker and found that the display was not coming on, but the unit would beep when I pressed a button/key on the UI. I removed the UI to expose the control and terminal block. Using my multimeter, I verified voltage at the terminal block and control. The control is getting voltage but is not responding. I verified continuity to the fuse and door switches. I advised the customer that the control is no longer available, but I could pull the control and have it sent it to get rebuilt. The customer agreed to the repair and paid in full. I removed the control and reinstalled the UI and slid the oven back in its space. I advised the customer that the rebuild would take 7-10 days and the office would schedule return service. ; ordrng 1 8303833 (PULL FOR REBUILD)"
Thomas L.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for no cool condition. Found unit was totally dead. All operations worked in diagnostics but not its own. Turned power off to unit. Reapplies power and all things started up properly. Customer to observe unit. All water connections were dry.
Clif L.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher with the sprayer arm that will not stay mounted. Tested unit and found retainer clips for tops sprayer arm broken causing mountain failure. Replaced retainer clips and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
DRYER WHIRLPOOL WED5600SQ0 "Arrived on site to diagnose a dryer that is not drying efficiently. Tested unit and found no mechanical failures to dryer at this time. Advised homeowner on lack of air flow running through external venting causing long drying times. No repairs are needed at this time and all is working properly, as homeowner cleaned outdoor vent screen while I was at the home. Advised to have vent cleaned every 6 months to prevent fires."
Clif L.
DISHWASHER GE GSD4260J00SS Arrived on site to replace weak drain solenoid for dishwasher. Replaced solenoid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
WASHER MAYTAG MVWB855DC0 Arrived on site to replace valve and drawer for washing machine dispenser. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Clif L.
COOKTOP JENN-AIR CVG2420W "Arrived on site to diagnose a cooktop that will not ignite properly. Tested unit and found right rear burner igniter Not mounted to cooktop service preventing proper ignition. Upon trying to remove burner head assembly found Venturi nut welded to orifice holder. As nut started to turn burner assembly turned with it and broke gas supply linethat goes to right rear burner from valve. Gas line Venturi nut, and holder would need to be replaced on the right rear and right front burner assembly’s to complete repairs but parts are no longer available. Office will need to contact home warranty company and advise them to to age parts are not available. Home warranty company will need to resolve claim as no repairs can be done.; ordrng 2 71001082 (VENTURI NUT (NLA))s and 1 71001087 (HOLDER (NLA)) and 1 71001089 (HOLDER (NLA)) and 1 71001155 (TUBE (NLA)) and 1 71001156 (TUBE (NLA))"
Clif L.
DRYER WHIRLPOOL WED5840SW0 Arrived on site to replace timer for dryer. Replaced timer and tested unit. Found all is functioning properly at this time.
Steve C.
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived on site for the unit freezer has frost buildup. Found the top of the ice bin container has frost buildup due to the seal has a small gap. Also found the liner on the freezer has a small gap. Use the adhesive to apply to the liner and use the heat gun to reshape the gaskets freezer. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Steve C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site to replace the compressor, access valve, and tube kit due to unit not freezing or cooling. Replaced all parts and added 5.3 oz of refrigerant. Unit works properly and advise maintenance to wait 24 hours for the unit to start freezing and cooling. No water connections to the unit."
Steve C.
DRYER GE GTDP280GD3WW "Arrived on site for the unit is not heating. Tested the unit and found good air flow to the outside. Disassembled the unit and found the single coil has no resistance and the igniter is weak and brittle. Replaced both parts and tested the unit. Unit ignites and heats properly. Customer has a one year warranty on parts and labor. No gas present and advise to clean air vents every six months."
Jerry C.
REFRIGERATOR KITCHENAID KRFC704FBS00 "KRFC704FBS00 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, non-dye drier and service port, noting that there was little refrigerant within the system and there appeared to be a leak at the factory service stub. After vacuuming the system and monitoring for leaks and charging, I found the unit had irregular pressures anytime the three-way valve assembly would switch to the fc or rc evaps. Test mode 40 and regular operation displayed the same issue. I recovered the unit and verified no restrictions within primary tubing structures and found the issue within the three-way valve. Office to order and schedule for return service. Please allow two hours service. No water connections to unit. ; ordrng 1 CNOTES (2 HOURS SEALED SERVICE) and 1 OILLESSGAUGES (NON-DYE GAUGES ) and 1 W10865727 (valve) and 1 W11225850 (COVER, LH BK)"
Arthur B.
DRYER MAYTAG MEDB835DC4 "Arrived onsite for dealer complaint of dryer not drying. Removed power cover and found red wire terminal broke. Used terminal block kit to repair wiring. Connected plug and tested unit. Unit now heats,tumbles as intended. No other issues found. Dryer lint trap clean at time of service."
Steve C.
DISHWASHER KITCHENAID KDTE254EBL2 Arrived on site for the unit dispenser is not opening up during the wash cycle. Tested the unit in diagnostics and received error code 10–1 dispenser problem. Found the dispenser solenoid is not opening and is defective. Replace the dispenser and tested the unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
WASHER WHIRLPOOL WTW7500GW0 Arrived on site for the unit is making noise during spin and agitate. Customer has several videos of the noise. Tested the unit in diagnostic no error codes. Found the gear case splines are defective. Unit needs a new gear case. All water connections were dry at the time of service.; ordrng 1 W10811956 (GEAR CASE)
Arthur B.
RANGE WHIRLPOOL WFE515S0EB1 Arrived onsite for customer complaint of trip prices that hold oven glass hasn’t been replaced since last service call. Customer did advised that she is in only available on Monday’s. Ordering LH/RH oven door trim to complete repair. Advised customer that oven does fluctuate up and down to maintain temperatures. No other issues found.; ordrng 1 W10761014 (trim-door rh) and 1 W10761018 (trim-door lh)
Clif L.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to diagnose a dishwasher that is making a growling noise during cycle. Tested unit and found no mechanical failures at this time for error codes saved in control through diagnostics. Homeowner pointed out noise while drain pump was running. Found no failures or abnormalities while pump was running. Advised homeowner that this is normal operation and no repairs were needed at this time. Did note parts and labor authorization through entitlement check. No charges due from homeowner on this trip. No leaks were found at time of service.
Jonathan S.
RANGE GE JBP66SM2SS "Arrived on site to install previous diagnosed part. Gained access to latch assembly, removed failed latch assembly and installed new. Tested door operation, all tested good."
Steve C.
DRYER GE DPVH890EJWW Arrived on site for the unit will not turn on. Test of the units and no power on the display. Check voltage and found it is only getting 120 V from the L2 and neutral. Reset the breaker and the unit is working properly. Advise customer to clean air vents every six months.
Steve C.
MICROWAVE KITCHENAID KHHC2090SSS3 "Arrive on site for the unit is not heating. Tested the unit and found the unit will need a new magnetron. Will need a second man for the next visit to drop down the unit.Quoted the customer for the magnetron .
Clif L.
COOKTOP JENN-AIR JID4436ES0 Worked on site to replace control and power filter for cooktop blower. Replaced both parts and found LED driver assembly still not operating. LED driver will need to be replaced to complete repairs. I am also re-ordering main control and filter in case one is faulty. All three parts to be replaced at the same time to prevent cross electrical shorting. Return date is set for 11/20/18.; ordrng 1 W10913302 (cntrl-elec) and 1 W10913306 (transformr) and 1 WPW10716816 (cntrl-elec)
Joseph C.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for “unit not cooling” complaint. Inspected unit and found defrost drain blocked with backing foam. Ice had built up on top of evaporator, as if from sealed system leak. Removed blockage and reassembled unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “dishes not drying” complaint. Inspected unit and found to be performing as designed. Indicated to customer that plastic bodied dishwashers will collect moisture on walls, due to their design. No leaks detected, at time of service."
Joseph C.
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for “dryer door not staying closed” complaint. Per previous diagnosis, removed and replaced dryer door. Unit checks good. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Jerry C.
OVEN WHIRLPOOL KODE500ESS02 KODE500ESS02 Arrived to instal previously diagnosed and ordered part. I verified the button misreads and removed and replaced the UI. I cleared all errors and tested. Operational test good.
Jerry C.
REFRIGERATOR GE GSH25JSXNSS GSH25JSXNSS Arrived to instal previously diagnosed and ordered parts. I removed and replaced the door closer cams and tested. Door closing action greatly improved and the doors close as designed. No leaks observed during service. From prior service: quoted the customer for the hinge cam and thimble for the three remaining cam parts. Warranty applied to labor.
Jerry C.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "WOC54EC0AS04 Arrived to inspect temperatures. I tested at 350 and the unit claimed preheat at 358 and climbed out to 370. 304, 410. I found temperature swings too large and the sensor will require replacement. The unit was not fully seated into the cabinet and there will be adjustment required to correct. Please schedule for 2 hours and GCO please. Office to order 4x mounting screws, grommets and leveling feet.; ordrng 4 BLACKMOUNTINGSCREWSRESEARCH (BLACK MOUNTING SCREWS )s and 4 W10759525 (grommet)s and 4 W10821321 (foot-level)s"
Jerry C.
MICROWAVE WHIRLPOOL WOC54EC0AS04 WOC54EC0AS04 Arrived to inspect noise. I found the cooling fan for the microwave very noisy. I removed and replaced the fan and tightened chassis hardware. Operational test good.
Wesley P.
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site and repaired lighting circuit with control. All checks good. Unit is now operating as designed. All checks good.
Wesley P.
DISHWASHER KITCHENAID KDTE104ESS1 Customer cancelled work order upon arrival. No reason given.
Scott M.
DRYER WHIRLPOOL WED7500GW0 "Arrived on site ,replaced facia . Tested unit , all checks good . No lint build up at time of service . Job complete ."
Diego G.
WASHER GE GHWN4250DWW "Arrived on site. Check for spinning issues. Found unit not shutting off on spin cycle. Called tech-support and they recommend replacing main control board. Replaced main control board and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER GE GHWN4250DWW "Arrived on site. Check for spinning issues. Found unit not shutting off on spin cycle. Called tech-support and they recommend replacing main control board. Replaced main control board and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER GE GHWN4250DWW "Arrived on site. Check for spinning issues. Found unit not shutting off on spin cycle. Called tech-support and they recommend replacing main control board. Replaced main control board and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site.Replaced fill tube heater and icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job2645"
Diego G.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site.Replaced fill tube heater and icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job2645"
Diego G.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site.Replaced fill tube heater and icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job2645"
Kevin B.
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found error code for no communication between the CCU and user interface, after replacing user interface all function has returned to the dryer. No lint found in cabinet at time of service, job complete"
Scott M.
WASHER WHIRLPOOL WFW96HEAU0 "Arrived on site for leaking washer . Found water will spray from flow meter and diverter valve . Ordering flow meter ,diverter valve . And hoses for those . No other water leaks detected at time of service . Please call to set return visit . ; ordrng 1 W10239955 (hose) and 1 W10239956 (hose) and 1 W10538825 (hose) and 1 WPW10110225 (flowmeter) and 1 WPW10239942 (valve DIVERTER )"
Thomas L.
COOKTOP JENN-AIR CVGX2423B Arrived on site and replaced all burn or switches. All burners no operate properly. Discussed the newness and the tightness of the new burners switches with both of the Mr. and the Mrs. customer.
Kevin B.
DRYER WHIRLPOOL WED7000DW2 "Arrived on site and found error code F4E4 for restricted airfow, Found no airflow through lint screen. Removed vent hose connected to the wall and airflow has returned. Apartment maintenance will need to clean/clear vent to exterior of building. Office has credit card on file for service visit fee. Discussed vent cleaning with apartment management, job complete."
Diego G.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site. Check for error code issues. Found error code F8E3 for overflow issues. Verified no kinks in pressure switch hose. Will need pressure switch sensor main board and displayed to be replaced. Office to reschedule; ordrng 1 W10448876 (switch-wl) and 1 W10911023 (CONSOLE ) and 1 W11201293 (CONTROL )
Diego G.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site. Check for error code issues. Found error code F8E3 for overflow issues. Verified no kinks in pressure switch hose. Will need pressure switch sensor main board and displayed to be replaced. Office to reschedule; ordrng 1 W10448876 (switch-wl) and 1 W10911023 (CONSOLE ) and 1 W11201293 (CONTROL )
Diego G.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site. Check for error code issues. Found error code F8E3 for overflow issues. Verified no kinks in pressure switch hose. Will need pressure switch sensor main board and displayed to be replaced. Office to reschedule; ordrng 1 W10448876 (switch-wl) and 1 W10911023 (CONSOLE ) and 1 W11201293 (CONTROL )
Kevin B.
WASHER WHIRLPOOL WTW4855HW1 arrived on site and inspected washer and found no error codes. Ran all functions in manual diagnostic with and without a load of clothes and all functions are operating properly. Customer is not happy with the way this washer functions in comparison to her previous 20 year old washing machine. It is operating as designed and intended. No replacement of parts or adjustment can change the noises it makes during operations. Spoke with tech line Sr7723419903
Kevin B.
DRYER MAYTAG MEDB725BW0 "Arrived on site and disassemble dryer and removed all lid from interior, inspected belts and fan blade and they are operating properly. Reassembled dryer and found it is heating properly and raised up to 255° on the highest setting. Dryer is tumbling properly, airflow exiting the dryer is good, and drum is tumbling correctly. No further adjustment a replacement of parts Ken change operation. Job complete."
Kevin B.
DISHWASHER GE PDW7880V00SS "Arrived on site and found dishwasher tub is full of water, there is no RO system sharing the drain connection. Replaced inlet valves as it is Blakely stuck open. No water leaks from connections at time of service, job complete."
Al R.
DISHWASHER WHIRLPOOL DU1100XTPS6 "Arrived to inspect (LIGHT KEEPS ON FLASHING, BLINKING ON "CLEAN" AND WONT TURN OFF--WATER COMES IN TO UNIT) verified the complaint and ran the unit through diagnostic test mode. Customer did admit to using PODS in DW. Was advised not to use pods. Unit had excessive foam from pod use. Unit had 14 ohms during the continuity test. I ran the test again and the clean light did not blink while on this service call. All lines were dry at the time of service."
Kevin B.
OVEN WHIRLPOOL WFC310S0ES1 "Arrived on site and sound left front element receptacle is burnt out, will need a new receptacle to correct issue.; ordrng 1 814399 (receptical,surf.unit)"
Al R.
WASHER WHIRLPOOL WTW7800XW2 "Arrived to inspect (WILL START CYCLE AND GIVE ERROR F51, THEN WILL NOT GO INTO CYCLE). Confirmed the F51 error code then removed and replaced the sensor (WPW10178988) ran the washer through diagnostic test mode and the unit passed. The customer advised that during the spin cycle the washer sounds like a loud turbine. The customer loaded the washer with laundry to try and reproduce the sound. I ordered the BEARING KIT & BEARING. no leaks observed at the time of service. Office to order above parts; ordrng 1 W10435302 (BEARING KIT ) and 1 W10447783 (BEARING )"
Paul R.
MICROWAVE WHIRLPOOL WMH73521CS4 Arrived onsite for the microwave with a no heat condition. I found the magnetron defective because one of the magnets had come loose. I replaced the magnetron and tested the unit. The unit is putting out 1000 watts and is working as designed. Call complete. Use Authorization # WH9GRH9DPL1.
Robert J.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on job for complaints of no power. Found the electrical supply to dishwasher burned. Replaced wire nuts and test. No leaks detected.
Robert J.
RANGE JENN-AIR JES9860CAB01 Arrived on job for complaints of noise from fan. Found bearing on motor bad. Will need to replace motor. Replaced motor and test
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator with some frosting in the FC and the doors not aligned. I found some ice crystallizing in the FC and explained to me that this is coming from wet product getting loaded in the FC. I found the chassis to liner sealed and the door gasket sealing correctly. There was no frost around the door, on the rails, or on the evaporator cover. I did find the toe grill not snapping on the left side and causing the door not to close all the way if it fell down. Need to replace the toe grille to complete service. I explained to the customer how to adjust the feet to get the doors even. Ordering W10911309 GRILLE-FRT. RS for Mon 11/19.; ordrng 1 W10911309 (GRILLE-FRT)"
Thomas L.
WASHER GE GTW330ASK3WW Arrived on site or unit not cycling. Tested unit and found that the lid lock strike was not securely tightened to the lid. Tightened loose lid lock strike screws and tested unit. All operations are normal. All water connections are dry.
Tyler B.
OVEN WHIRLPOOL WOD51EC0AB01 Arrived back on site for heat complaints. Calibrate unit +25 and tested good.
Tyler B.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for control and therm replacement R&R control and therm tests good.
Thomas L.
ICE MACHINE KITCHENAID KUIC15NHZS0 UNit is ready for delivery to customers home.; schdld next appmnt for 11/16 FRI !
Tyler B.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Arrived on sote for frozen puddle in freezer. Found drain clogged, cleared drain and replaced with updated tubeTube-Customer already has leave behind info from prior visits"
Tyler B.
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for ice level sensor replacement R&R sensor and no light, found wiring inside door damaged will need new left door. Need CNOTE office reschedule. Customer asked for Tyler in future ; ordrng 1 LW10564751 (dor-fip ss)"
Tyler B.
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for no wash complaint. Found wash motor not pumping, R&R pump an motor and tests good ,no leaks on site"
Joseph C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for “drum not turning” complaint. Inspected unit and found belt to be broken. Removed and replaced belt and tensioner. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced evaporator motor harness. Positioned thermistor in correct spot and added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced evaporator motor harness. Positioned thermistor in correct spot and added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced evaporator motor harness. Positioned thermistor in correct spot and added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Check for icemaker issues. Found loose connection on icemaker harness. Re-position and reconnected connector to icemaker and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Check for icemaker issues. Found loose connection on icemaker harness. Re-position and reconnected connector to icemaker and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Check for icemaker issues. Found loose connection on icemaker harness. Re-position and reconnected connector to icemaker and cycled, all functions tested OK. No leaks present. Job complete"
Wesley P.
DISHWASHER MAYTAG MDB8959SAS1 Arrived on site and found unit wheels falling off of bottom rack. Replaced all 4. All else checks good. Unit is operating as designed. Advised against too much soap due to sudsing symptom.
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017AS4 Arrived on site to test unit for light staying on. Test unit and found board not opening relay to turn power off.
Steve C.
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrive on site for the unit is not making ice. Tested unit and found the external drain pump continues to turn on and off and resetting the ice machine. Unit needs a new external pump. Quoted the customer for the external pump
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SMHB00 Arrived onsite for customer complaint of frost building up on upper portion of FC door. Found center of door is warped causing warm air to enter. Advised customer of door order and will take 6-8 weeks. OF to R/S. All water connections were dry at time of service.; ordrng 1 12977878BQ (dor-fip blk)
Arthur B.
WASHER WHIRLPOOL CAE2745FQ0 Arrived onsite for customer complaint of balance ring sitting on bottom of inner tub. Removed top and found inner basket welds had separated causing basket to wobble all over tub. Unit will need new inner basket and return with balance ring and tub ring. OF to R/S. Property manager to mark unit OUT OF ORDER at this time. All water connections were dry at time of service.; ordrng 1 W10738339 (basket inner)
Leonardo C.
COOKTOP GE JGB630DEF2BB Arrived on site to test unit for LR burne rnot igniting. Test unit and found broken ignitor. Replaced ignitor test unit and unit test good. No leaks present LR burner igniting right away. Job complete
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site to test unit for unit over cooking. Test unit and found sensor at room temperature to be 90 degrees. Replaced sensor test sensor at room temp and sensor at 69 degrees. Test unit by heating to 350 and unit test good.
Lou S.
DISHWASHER KITCHENAID KDTE204DSS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes 7/1, 6/6, 6/4. I clear3d the codes and continued with testing. At the end of diagnostics, using a cup of water, I poured the water onto the element and nothing happened.
Steve C.
WASHER GE GTW460ASJ9WW "Arrived on site for the unit is not working properly. Called GE tech line and found there is a lid lock error. Did several tests at the control and advise to replace the control, motor, lid latch and valve. Office will need to reschedule the customer. Also advise the customer to get a new water hoses due to the cold water hose is leaking and currently turned off the water to the unit.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH49X25376 (1/3 hp motor and nut)"
Steve C.
DISHWASHER KITCHENAID KUDS30IXSS7 "Arrived on site for the unit is not washing properly. Tested the unit and the sump and motor is weak. Also found the wheels for the upper rack are broken. Unit needs a new adjuster kit, and sump motor. Customer wants a pm appointment. ; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W10712394 (adjuster)"
Leonardo C.
OVEN WHIRLPOOL KOCE500ESS07 Arrived on site to replaced ui. Replaced ui and display working correctly. Test unit and unit working as designed unit getting to 350. Job complete no damaged found on new ui.
Scott M.
DRYER WHIRLPOOL WED75HEFW0 Arrived on site for noisy dryer . Found back brackets needed tightening . Dryer is sounding quieter now . No lint build up at time of service . Job complete
Clif L.
REFRIGERATOR MAYTAG MFF2558FEZ02 Arrived on site to diagnose the refrigerator that is making abnormal noise when running. Tested unit and found a back panel of the freezer Vibrating due to fan motor movement. Installed mastic on cover to prevent vibration against fan motor housing. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Robert J.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job for complaints of third rack falling. Found the track broken at rollers. ; ordrng 1 W10913628 (track) and 1 W10914507 (track)
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for the refrigerator with the bypass cap stuck in the filter housing. I found the bypass cap very hard to turn but was able to remove it and I installed the customers filter. There were no water leaks present at the time of service. Call complete.
Jerry C.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "WRT138FZDB00 Arrived to inspect no cool in rc. I found the evaporator fan had failed and I removed and replaced it. I found and sealed larg gapped areas within the fc and rc door openings. Operational test good, no water connections to unit."
Tyler B.
DRYER MAYTAG MEDX6STBW0 Arrived on site for no power found fuse blown. R&R fuse and tested good fuse
Steve C.
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived on site for the unit flames are orange. Tested the unit and found the tips of the flame is orange. Called Whirlpool sr#7723400826 JK and advise due to construction there’s dust or moisture in the gas line. Advise customer to call gas company. Unit ignites and heats properly. No gas leak present.
Al R.
WASHER WHIRLPOOL WTW5000DW1 "Arrived to inspect water no filling and draining. Verified complaint and ran the washer through diagnostic test mode. During the test, it was found the cold water side was not filling as pure as the hot water lines. I R/R the valve (W11210459) and tested the unit. The unit operated as designed. All water lines were dry at the time of service. JOB COMPLETE."
Robert J.
DRYER MAYTAG MEDB835DW4 "Arrived on job to replace overlay. After replacement of overlay. Test dryer, operation normal."
Clif L.
REFRIGERATOR KITCHENAID KSSC48FJS00 Arrived on site to diagnose a refrigerator with a torn door gasket. Found door gasket tearing due to normal wear and tear causing air leak in unit. Replaced RC door gasket and advised homeowner on non cosmetic non-coverage on shelves. No further functional failuresfailures were found at this time and no water leaks were found at time of service.
Wesley P.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and found bin frozen in place and icemaker overproducing. Replaced icemaker and removed bin. Bin is damaged due to ice build up. Shipping bin d2c. ; ordrng 1 D2C and 1 W10911314 (ice-contnr)
Steve C.
DRYER WHIRLPOOL WED6600VW0 Arrived on site for the unit is not heating. Tested the unit and found the heating element does not have continuity. Replace the element and test the unit. Unit heats up properly and advise customer to clean air vents every six months.
Steve C.
DRYER WHIRLPOOL LE8860XWQ0 Arrived on site for the unit is not heating. Tested the unit and found no heat is present and has proper voltage. Found the cut off fuse has no continuity and is defective. Replace the cut off fuse and tested the unit. Unit is working properly and advise customer to clean air vents every six months.
Robert J.
DRYER GE DCVH680EJ1WW Arrived on job to replace top bearing and slides. After replacement of parts test heat and air flow. Operation and noise level normal.
Wesley P.
COMPACTOR GE UCG1680LSS Arrived on site and found unit compactor drawer stuck an unscheduled out from closed. Cannot be budged. Compactor unit wedged into cabinet. Unable to safely access due to unable to uninstall unit. Advised customer that unit must be uninstalled for service to take place. ; saved tckt
Robert J.
REFRIGERATOR KENMORE 253.4450961 Arrived on job to replace fuse gasket. After replacement of gasket test for good seal . No leaks detected
Luis M.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived on site for cooling issue. Per customer unit defrosted in freezer. At time of visit unit cooling correctly food frozen. Ran diagnostics on sensors all passed ran fan test both passed checked bimetal passed. Through diagnostics changed defrost setting to basic which will allow unit to run through a defrost after 8hrs of compressor run time
Wesley P.
WASHER WHIRLPOOL WFC7500VW2 Arrived on site and switch replacement did not change symptom. Ordering control and MCU to repair. 2 man 2 hours. ; ordrng 1 2MAN (2 HOURS) and 1 WPW10192965 (cntrl-elec) and 1 WPW10192966 (cntrl-elec)
Kevin B.
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site and sound lower flat is rattling and making contact with air vent, correct it slapped a microwave is no longer rattling during operation. Job complete."
Lou S.
WASHER MAYTAG MVWC415EW1 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the water inlet valve due to the cold valve being open and no cold water entering the unit. I tested the unit and it operated as designed. No water leaks observed during service, job completed."
Lou S.
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the lid lock assembly due to previously diagnosing it as showing no continuity on 11/07/18. I tested the unit and it operated as designed. No water leaks observed during service, job completed. When I arrived, the water to the unit was turned off. Once I was finished with service/repair, I turned the water back off."
Kevin B.
DISHWASHER KITCHENAID KUDS40FVSS3 "Arrived on site and found wash motor has failed, after replacing ran a diagnostic cycle and dishwashers operating properly. No water leaks from connections at time of service, job complete."
Luis M.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site for failed compressor. Removed failed compressor installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Unit cooling down correctly
Lou S.
DISHWASHER KITCHENAID KDFE104DSS0 "arrived on site to inspect dishwasher making loud noises. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. While the unit was dispensing water into the tub, the customer advised that they could hear the noise which was the diverter moving into place. I advised the customer that the noise was normal. The unit operated as designed with no error codes at the end. No water leaks observed during service, job completed."
Robert J.
REFRIGERATOR KITCHENAID KBSN608EPA01 Arrived on job for complaints of warm in refrigerator. Found the freezer temperature good but 64 in refrigerator. No air flow. Pulled evaporator cover and found return air vent blockage defrost vent and placed air blocked on side of evaporator in correct place . No leaks detected.
Luis M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for unit not dispensing ice. At time of visit unit working correctly removed auger shaft, removed extra space for shaft,reinstalled shaft tested ice dispenser unit working correctly."
James C.
MICROWAVE WHIRLPOOL WMH31017AB5 Arrived on site and found bulb under unit has failed. Removed bulb and installed new. . Unit working properly. Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Took multiple pictures. Arrived on site and inspect refrigerator and could not find any water, customer has a picture of when they arrive to the office in the morning of water on the floor in front of the refrigerator. Currently ice bin is full, cycled icemaker and refilled it and no extra water is visible. Removed ceiling panel and dispense water and no extra is visible. Fresh food evaporator is not frosted over and the bottom of the fresh food section and the freezer section as I have any frost or water. Took multiple pictures. Inspected compressor drain pan and it is also dry. Could not duplicate customer experience could not find any source of water leaking, or evidence of power turning off so ice melts overnight. Discussed issue with tech line and CS and no recommendation can be made. No water leaks from connections at time of service, job complete"
Wesley P.
DRYER WHIRLPOOL WED7500VW2 Arrived on site and tested dryer for repeat symptom of snagging and marking. Determined dryer to be operating properly and advised that markings appeared to come from foreign object and not from dryer. All checks good.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for broken wires on fill tube heater and damaged hinge cover. Replaced left side fresh food door,hinge cover and side panel ui due to panel getting damaged from removal. Checked door seal good tested dispenser good ."
Clif L.
ICE MACHINE WHIRLPOOL KUIC15POZP0 Arrived on site to diagnose a ice machine that is not working. Found watervalve coil open. Valve will need to be replaced to complete repairs. Return date set for 11/15/18.; ordrng 1 W10881366 (valve)
Clif L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose a refrigerator that is not cooling. Found compressor damaged by freon leak in RC evap. RC evaporator, compressor, filter dryer, and process terrible all need to be installed to complete repairs. Office will need to have repairs authorized and set return date for three hour job.; ordrng 1 8201675 (compressor) and 1 CNOTES (NEEDS AUTHO) and 1 CNOTES (3 HOUR JOB) and 1 SF8404 (VALVE) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Wesley P.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced cap. Unit is now operating as designed.
Clif L.
REFRIGERATOR JENN-AIR JS42SEDBDA arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found evaporator drain pan heater failed causing overflow and drain pan. Drain pan will need to be replaced to complete repairs. Set returned it for 11/15/18 and advised homeowner to thaw unit 24 hours prior to service
Wesley P.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Sr 7723408138 spoke with Ed. Repeat frozen and broken diffuser. Replaced diffuser. Per ed sealed freezer and replaced diffuser then set freezer to 3f. All checks good. Unit is now operating as designed.
Paul R.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for the dishwasher with an F2E2 fault code and it not starting. I found all of the buttons on the console beeping. I killed power to the control for a few minutes, reapplied power, then tried to enter diagnostics but the fault reappeared. I explained to the tenant that the control would need to be replaced to further troubleshoot
Jerry C.
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to inspect leak. The unit was leaking and the front right corner of the door. I found the door incorrectly adjusted and contacting the cabinet. I corrected door mounting and adjusted the cabinet accordingly. Operational test good, no leaks observed during service."
Jerry C.
REFRIGERATOR KITCHENAID KRMF706ESS00 "KRMF706ESS00 Arrived to instal parts. I found the issue was debris, a screw, lodged within the rc drain tube. Multiple attempts to dislodge the debris from the top failed and the debris required dislodging from the bottom of the tube. I corrected a mismounted ice maker housing and sealed cabinet gapping. I leveled and squared the chassis and height matched the doors. Operational test good, no leaks observed during service."
Jerry C.
ICE MACHINE KITCHENAID KUID508ESS1 "KUID508ESS1 Arrived to inspect no ice. I found the upper part of the water supply line had came loose of the distributor. I corrected and secured it with a zip tie and tested. Operational test good, no leaks observed during service. Warranty service applied due to prior service on supply tube."
Paul R.
COOKTOP WHIRLPOOL JGD8430ADS Arrived onsite for the cooktop with an ignitor that broke and fell inside the unit and also has a gas smell. I found the front right burner needs to be replaced. If the screws break off + ORIFICE HOLDER ASY. I also explained that the screw in the other burners could possibly also break off when trying to remove them. Ms stated to go ahead and see what happens. I was able to remove the screw in both left burners but the RR burner screws broke off and the RF screws were stripped out.
Jerry C.
OVEN WHIRLPOOL WFE510S0AB0 WFE510S0AB0 Arrived to inspect smoke. I found signs of had been burnt in the lower pan and then tested. Both the broil and bake elements heated and cycled as designed. Operational test good. CO100
Jerry C.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "GB2FHDXWQ02 Arrived to inspect no cool in rc. I found the fc evap full of frost and it had the appearance of quickly building, such as a door not closing all the way. I advised the customer of my findings and tested the defrost. It appeared the defrost element did heat, as all of the frost behind the vents started to appear wet. The customer will defrost the unit and I advised them to place towels around the unit in case the evaporative pan overflows slightly. No leaks observed during service.
Jerry C.
WASHER MAYTAG MHWE950WW01 "MHWE950WW01 Arrived to instal parts. I removed the failed tub assembly and installed the rear tub, basket, pulley and nut. I reinstalled the tub assembly and tested the unit. Operational test good, no leaks observed during service."
James C.
RANGE WHIRLPOOL WFG505M0BB0 Arrived on site and found bulb has come out of socket and bulb base stuck in socket still. Removed base from socket and quoted customer for bulb. Customer declined lube as she has already replaced the bulb twice in 18 months. Unit working properly. Job complete
Brandon C.
WASHER WHIRLPOOL WTW8700EC1 "Arrived on site for customer complaint of User Panel buttons rubbing off. Found panel needed replacing, I replaced panel, unit was not hooked up to water."
James C.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and installed new freezer door. Warmed gasket to ensure proper seal. Unit tested good. Job complete
James C.
OVEN KITCHENAID ksgg700ess0 Arrived on site and tested operation. Found unit has f8e0 fault code. Found blower speed sensor to have failed. Installed new blower and tested operation. Unit working properly. Job complete
Scott M.
WASHER MAYTAG MVWB835DC2 Arrived on site for control issues . Ran diagnostics ( had to try couple times . Kicked me out of diagnostics . ) found water valve issue . Hot and cold would just hum but no water . Other valves would work . Ordering valve and control. autho. No water leaks detected at time of service . Please call to set return visit ; ordrng 1 AUTHO and 1 W11112658 and 1 W11165546 (VALVE)
Scott M.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived on site for ice bin issue . Bin latch will not release . No ice build up ordering ice bin . No water leaks detected at time of service . Return 11/15 ; ordrng 1 W10910401 (ICE BIN)
Tyler B.
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for unit under heating, heat test confirmed issue. Ordering another control and sensor under our warranty schedule for th 14th due to leaving town 15th; ordrng 1 W10833885 (sensor) and 1 WPW10348656 (cntrl-elec)"
Paul R.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer with a leak at the fill valve on the hot side due to a cracked housing. I verified a crack in the valve. I replaced the valve and ran auto diagnostics. The unit completed the test and worked as designed. There were no water leaks were present at the time of service. Call complete.
Tyler B.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for nosiey unit. And water despensing slow. Via video customer showed me video of pound compressor noise. And I couldn't get unit to duplicate noise in force mode. . Need CNOTE part find inlet water valve for rear of unit with supply line hookup. And also CNOTE office reschedule and S.S. Tech for compressor issue ; saved tckt
Paul R.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with a pump not running to replace the previous diagnosed parts. I ran diagnostics and had an F4E3 and F7E1. I found the pump not running. I tested voltage out of the control to the pump with no load and had 113VAC. The control had 121VAC supplying it. I tested voltage out of the control to the pump with the pump connected and was only getting 10VAC. I replaced the control and tested again. I had 113VAC out of the control with the pump motor connected but found the motor surging badly. I replaced the sump and motor assembly and tested again. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Tyler B.
DRYER MAYTAG MEDX655DW1 "Arrived on site for broken knob, found timer jammed causing knob to break. R&R timer and knob and tested good. Missing door handle; ordrng 1 W10861225 (handle)"
Clif L.
COOKTOP GE JGP97SEKSS2SS Arrived on site to diagnose a cooktop that has 1 burner with yellow flames. Tested unit and found no mechanical failures to cooktop at this time. Advised homeowner cap may have been offset or soil had gotten inside the burner assembly causing odd flame color. No repairs are needed and all is working properly.
Tyler B.
REFRIGERATOR GE GSH22JSDBSS "Arrived on site for no cool. Found compressor running, hot green fluid on pan, no frost, S.S repair required. CNOTE ss tech and office reschedule and part find, for receiver ; saved tckt"
Tyler B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for install of pre diag parts, unit was not defrosted due to customer un able to over unit. Moved unit for cuts and unplugged. Ran diag will need EVAP motor with sensors for return visit ; schdld next appmnt for 11/16 FRI 8-12"
Paul R.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher with the upper tracks separating. I replaced the upper tracks per Special Project S22916. The adjusters were still in good shape. There were no water leaks present at the time of service. Call complete.
Robert J.
COOKTOP JENN-AIR JES9800BAB Arrived on job for complaints of light for hot surface not working. Found light for hot surface not working for front right burner.; ordrng 1 W10823692 (elmnt-surf)
Clif L.
DISHWASHER GE GDT530PSD1SS Arrived on site to replaced dispenser and sealed for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Tyler B.
REFRIGERATOR GE DFE29JSDASS "Arrived on site for no cool in RF found EVAP iced up advised customer of defrost and towels signed waiver. Ordering bi metal therm and fan , no leaks on site ; ordrng 1 WR50X10108 (thermostat defrost f) and 1 WR55X10025 (sensor,temp ff) and 1 WR60X26866 (FAN)"
Paul R.
REFRIGERATOR WHIRLPOOL KSCS25FVMS01 "Arrived onsite for the refrigerator leaking water from the filter area. I found the filter housing leaking when the filter wasn’t pushed all the way in but when it was all the way in the unit wouldn’t dispense water good. I quoted the customer HOUSING . I replaced the housing, installed the filter, and tested the dispenser. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Scott M.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for leaking washer . Found valve solenoid to be leaking at housing . Replaced valve , ran diagnostics cycle . All checked good and no error codes . No water leaks detected at time of service . Job complete ."
Scott M.
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site for stuck keypad . Checked error codes only stuck keypad error code . Did a control reset and checked HARNES connections . All keys on keypad are responding no new error code . Job complete .
Scott M.
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for control issue . Found inside bracket holding control was loose causing the buttons to get stuck behind front panel rearranged bracket and tightened down bracket . Buttons are no longer sticking . Job complete .
Scott M.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site replaced suspension rods . Customer has retapped drain hose into stand pipe again . Started test cycle but had to stop during drain portion . The part that’s taped is leaking and can hear air being sucked in and water coming back in to washer . Explained and showed customer what’s happening and told them they will have to get a plumber to fix drain stand . Every thing else checks good with unit and no water leaks detected with washer itself . Job complete .
Brandon C.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of dishwasher not washing, found bad wash motor, I replaced wash motor, tested good."
Tyler B.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for unit with no display, flights flickering and intermediate heat. Called TL spoke with Chris, under previous file number. Chris stated to replace control. Customer stated whirlpool will be exchanging the unit if we had to order any more parts. Advised that to Chris, he stated that that would be between customer service and the customer. Customer is calling WP back"
James C.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and inspected unit. Found stainless is separating from the glass and will not stay stuck on. Due to outer glass delaminating the outer glass will have to be replaced to repair. Outer glass is factory only office will have to schedule return visit. ; ordrng 1 W11176456 (OUTER GLASS)
Robert J.
WASHER MAYTAG MVWB300WQ1 Arrived on job for complaints of not spinning. Found washer not drain water. 120v to pump not working. Replaced pump and test no leaks and operation normal.
Brandon C.
COOKTOP KITCHENAID KERS306BSS0 "Arrived on site for customer complaint of unit giving fault code, found F6e1 in diagnostic mode, I replaced control unit tested good. Tested oven sensor, sensor tested good."
Steve C.
MICROWAVE GE JVM3150RF1SS Arrived on site for the unit panel is loose. Found the control panel clips are broken not holding in position. Unit will need a new panel SS and office will need to reschedule customer.; ordrng 1 WB56X20991 (control panel asm ss)
Steve C.
DISHWASHER GE GLD2800T05WW Arrived on site for the unit will not turn on. Also found the lower rack is wheels are broken. Found voltage to the control and found a short. Replaced the control and lower rack. Tested the unit and found the UI will flash heat dry and normal and not draining. Unit will need a new drain pump and control. Office will need to reschedule customer and get autho.; ordrng 1 CNOTE (AUTHO) and 1 WD21X10395 (kit-main & tactile b) and 1 WD26X10046 (pump asm)
Brandon C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for customer complaint of noise, found condenser fan hitting housing due to unit not being level. I leveled the unit, everything tested good."
Brandon C.
MICROWAVE KITCHENAID KMBS104ESS00 "Arrived on site to replace control board inside of microwave, I replaced control, unit tested good. Collected remaining balance on cc"
Jonathan S.
WASHER AMANA NTW4516FW2 "Arrived on site to install previous diagnosed parts. Gained access to capacitor, removed failed capacitor and installed new. Gained access to control, and removed control and installed new. Leveled unit and ran calibration in diagnostics mode. Performed automatic test cycle and manual spin cycle. Monitor water connection. All tested good, no water leaks present."
Brandon C.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of unit not washing well, found unit water supply valve was not open all the way and water was not entering unit properly. I opened water valve, and tested the unit, tested good."
Steve C.
DISHWASHER WHIRLPOOL GU1200XTMLB2 Arrived on site for the unit is not washing properly. Tested the unit and found very little water will fill. Pour water in the unit and it is washing properly. Found the solenoid on the valve is not opening properly. Unit needs a new valve.; ordrng 1 WP8531669 (valve-inlt)
Brandon C.
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived on site for customer complaint of 7nit not making ice, found crack in ice maker mold, causing water to leak and freeze. I replaced ice maker, unit tested good."
Arthur B.
COOKTOP WHIRLPOOL RCC3024LB01 "Arrived onsite for customer complaint of LF,LR,RF elements not working. Tested and found all 3 not working. Ordering g new infinite switches and elements. OF to R/S once authorization is received. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10823698 (elmnt-surf rr) and 1 W10823711 (elmnt-surf lr) and 1 WP3191049 (switch-inf lR) and 1 WP3191050 (switch-inf rr) and 1 WP4454541 (switch-inf Lf)"
Al R.
WASHER WHIRLPOOL WTW4900BW0 Arrived to inspect washer screeching during agitation. Ariel calibration it was discovered the nut on the cam pulley was loose.. I removed and retightened the nut and re calibrated the unit and all test showed unit was fully operational again. No leaks detected.
Al R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to inspect (MAKING LOUD HUMMING NOISE FROM BACK OF UNIT- HUM STOPS WHEN OPENING DOOR- STILL COOLS PROP). I verified the complaint of loud noise coming from the FC. Removed the back evaporator cover and noticed the evaporator fan motor needed replacement. I removed and replaced the motor (WP2315549. Unit tested as designed. All water lines were dry at the time of service. JOB COMPLETE
Al R.
REFRIGERATOR GE PSC23NGNABB Arrived to inspect (NOT COOLING - FREEZER STILL NOT WORKING 16 - FRIDGE 44) . Verified the temperature to be 18 in FC an and 48 in RC. After removing the back FC evaporator cover I discovered a huge mass of ice covering the evaporator . I removed the heater and discovered erroneous readings from the multimeter due to the filament from inside the heater. I removed and replaced both the heater and the bi-metal. Unit was reassembled and a frost patter showed up on the evaporator. All water lines were dry at the time of service. Customer was advised the optimal cooling temperatures will take 24 hours to reach. .JOB COMPLETE.
Lou S.
VENTHOOD WHIRLPOOL UXT5236BDS1 "arrived on site to inspect venthood not working. Upon further inspection, the customer advised that the unit would come on in the middle of the night by itself. Plus, she stated that the inspector had fixed a connection yesterday. I removed the bottom panels and the panel covering the motor connection and junction box. I found that the L1 and L2 wire nuts were not twisted well and some of the copper wires were hanging out possibly touching metal and grounding out. I unplugged the unit and re-wired the L1 and L2 and secured them with a new wire nut and tested the unit and it operated as designed. Also, I found that the left light was not operating. I verified voltage to the light and ohmed the light and it showed open. I removed the right light and tried it in the left light housing and it did not work. I am ordering the left light assembly ad scheduled return service for 11/14/18.; ordrng 1 WPW10638164 (bulb-light)"
Al R.
DRYER WHIRLPOOL WED8500SR0 "Arrived to inspect (DRUM IS NOT TURNING AT ALL- STILL HAS POWER AND LIGHTS) upon arrival the customer informed me the dryer started working again. I vent tested the unit and also checked the temperatures. I checked the belt and discovered the issue was the belt had flipped over, which was causing the drum to slip during heavier clothes cycles. I flipped the belt and tested the unit and it tested as designed. All lint was cleared from unit at the time of service."
Wesley P.
DRYER MAYTAG MGD5500FW0 Arrived on site and found unit vibrating. Used pads and checked for debris. Unit is clear and operating properly. Dampened noise with pads and adjustments. Unit is now operating properly. All checks good.
Luis M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no cool in fresh food. Removed deli drawer found fresh food evaporator incased in ice. Ran diagnostics correct control installed. Evap cover sent with tech damaged missing gasket,ordering new evap cover,return tech will need to check back drain in compressor compartment for gaps on drain tube to cabinet. Return date set for 11/16 Friday. ; ordrng 1 W10889841 (EVAP COVER)"
James C.
REFRIGERATOR AMANA ASI2575GRS00 Arrived on site and inspected unit. Customer had video of complaint. Found unit is working properly. Customer was not sure about the sizzling and water dripping. Instructed customer that it is a normal function that will occur every 2 to 3 days when the unit goes into defrost. Unit working properly. Job complete
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM3 "arrived on site to inspect dishwasher issue with the feet. Upon further inspection, the customer opened the unit door and advised that the upper rack falls when they pull it out. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed. I tested the upper rack and found that the rack wheels were broken and cos were badly bound causing the rack wheels to jump out of the tracks. Also found that the stops were missing. I am ordering two (2) tracks, two (2) stops, and four (4) rack wheels. I scheduled return service for 11/14/18. No water leaks observed during service.; ordrng 4 W11157085 (WHEEL UPPER)s and 2 WP3385089 (track)s and 2 WPW10082861 (stop)s"
James C.
DRYER SAMSUNG DV328AER/XAA Arrived on site and installed new thermostat and cut off. Tested unit for proper operation and found unit working properly. Job complete.
James C.
WASHER WHIRLPOOL WFW94HEAW0 Arrived on site and tested operation. Ran clean washer cycle to try and duplicate issue. Found all connections sealed properly and not leaking. Inspected door boot and found no holes or tears. Unit working properly at time of service and all water connections dry. Job complete
James C.
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and touched up interior paint. Instructed customer to let paint dry over night before use. Job complete
Tyler B.
WASHER MAYTAG MVWX655DW1 Arrived on site for complaints of over and under filling not consistency. R&R control and tested good no leaks on site
Arthur B.
REFRIGERATOR GE GSH25ISXBSS "Arrived onsite for customer complaint of unit not cooling properly both sections. When arrived, could hear compressor knocking. Found compressor has failed. Unit will need compressor,drier. Customer advised he would rather have unit replaced. Advised that is AHS call. Placing authorization for parts. OF to R/S. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 TJ90SF8404 (PROCESS STUB) and 1 WR86X96 (drier) and 1 WR87X20798 (COMPRESSOR)"
Arthur B.
DISHWASHER GE GDF510PSD0SS "Arrived onsite for customer complaint of dishwasher not dissolving soap and taking too long to wash. Found when testing, lower rack is sagging causing wash arm not to spin freely. Unit will need new lower rack to complete repair. OF to R/S once part availability is given. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WD28X21715 (rack lower asm compl)"
Jonathan S.
REFRIGERATOR WHIRLPOOL GD5SHAXLB02 "Arrived on site for previous installed ice maker not making ice. Performed diagnostics and found ice maker not getting power. Found clip on harness that holds into place was broken. Replaced harness and installed ice maker. Ice advanced cycle on it’s own . All tested good, no water leaks present."
Lou S.
WASHER AMANA NTW4516FW1 "arrived on site to inspect washer vibration. Upon further inspection, the customer advised that the unit vibrates so much that it “walked” off of its platform. I placed the unit in diagnostics and tested and it showed error code F0E5–off balance load. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I opened the top panel to inspect the tub ring, tub and suspension rods ad all checked good. After closing the top panel, I inspected underneath the unit and the suspension rods looked good as did the motor, gearcase, drain pump and gearcase components. I placed the unit in manual testing mode and tested the unit in low spin and high spin and the unit operated as designed. I verified that the unit is level and advised the customer of all of my findings which is nothing mechanically. No water leaks observed during service, job completed."
Lou S.
OVEN WHIRLPOOL JJW3830WS00 "arrived on site to inspect wall oven showing F8E0 error codes for the upper and lower ovens. Upon further inspection, turned the upper oven on Bake at 350 degrees and pressed start. After a few minutes of heating the unit shut off and error code F8E0 appeared which is error code for the blower motor not operating at proper RPM’s. I tested the lower oven at the same mode/temp and after a few minutes of heating it did the same as the upper oven. I removed and replaced the upper and lower blowers and tested the unit again and it operated as designed. Job completed."
Steve C.
COOKTOP GE JP350W0C1WW Arrived on site to replace the left front switch due to intermittently not turning off. Replaced the switch and tested the unit. Unit works properly and job complete.
Lou S.
DISHWASHER GE GSD3300N20BB "arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub due to the unit not draining. I turned the unit on and found that the motor was not running. Also, I found lots of detergent debris built up inside the unit. Using my wet vac, I vacuumed out the water from the tub and the drain area. I attempted to run the unit again but the motor is locked up. I removed and replaced the pump assembly and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Leonardo C.
RANGE WHIRLPOOL WEE730H0DW0 Arrived on site to test unit for unit on light staying on. Test unit and found bad RF switch burned out. Replaced RF switch test unit and unit test good job complete
Leonardo C.
RANGE GE ZDP486NDP5SS Arrived on site to test unit for oven not getting to temp. Found all elements working correctly replaced sensor . Test unit and unit heating correctly and getting to temp.
Leonardo C.
DISHWASHER WHIRLPOOL DU915PWPS0 Arrived on site to test unit for not draining. Test unit and found disposal still had knock out on. Removed knock out test unit and unit draining correctly. No leaks present job complete
Luis M.
REFRIGERATOR KITCHENAID KBFC42FTS00 "Arrived on site for moisture in fresh food and ripped door gaskets. Found gasket have been replaced on both fresh food doors. Found moisture around door seal and damaged mullion heater. Replaced both gaskets,replaced mullion. Remolded gaskets advised customer to leave doors closed for at least 1hr to allow door seals to hard in place."
Lou S.
MICROWAVE GE JVM1540DN1BB "arrived on site to inspect microwave with no power. Upon further inspection, I unplugged the unit and verified voltage at the outlet. I removed the control and disconnected the control ribbon and wiped it off. I reconnected the ribbon and plugged the unit back in and tested. The unit came on, but the keypad did not function. The display showed directions to set the clock but when I pressed the clock button nothing happened. I verified ohms to the fuse, the switches, and the thermostat. I am ordering the control assembly in black and scheduled return service for 11/16/18. I left the unit unplugged for safety precautions.; ordrng 1 WB56X10822 (assy cont pnl black)"
Arthur B.
RANGE WHIRLPOOL WFE381LVQ "Arrived onsite for customer complaint of freestanding range RF element not working and bake feature won’t maintain heat. Tested element and found switch shorted and coil in element faulty. Removed bake panel to ohm out sensor. Found sensor out of range. Reading read 2000ohms which should be around 1100 ohms. Removed and replaced bake sensor,RF element and infinite switch. Reassembled. Tested. All work as intended."
Jonathan S.
REFRIGERATOR AMANA ASD2522WRS03 Arrived on site for refrigerator not cooling. Performed diagnostics mode and found compressor connected to 3 in 1 hard start (see SD-QuickPic). Tested compressor windings and tested good. Found wire harness was cut to short for hard start. Will need to replace start device and wire harness. Will need to get authorization to complete repair. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (AUTHORIZATION ) and 1 WPW10309395 (WIRE HARNESS )
Arthur B.
REFRIGERATOR WHIRLPOOL ED25RFXFW01 Arrived onsite for customer complaint of SxS refrigerator not cooling or fans running. Removed thermostat cover and found thermostat shorted. Removed and replaced thermostat. Removed back panel to check start device on compressor. Found also start device shorted. Removed and replace start device. Reassembled and tested unit. Unit began cooling immediately. Good frost pattern and air flow coming from evaporator. No other issues found. All water connections were dry at time of service.
Jonathan S.
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer not get warm enough. Performed temperature test on high heat and time dry found temperatures only reaching 150° and with vent off 160°. Gained access to cycling thermostat and tested ohms at 7.2 kilohm. Called whirlpool tech support and spoke with Andy, he stated that temperature was normal with vent off and there is to much back flow with air flow, due to long vent or clogged. All else checks good."
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave having a burner smell. Customer also complained of cosmetics damage on door(see SD-QuickPic). Performed diagnostics and tested unit, found unit not heating. Gained to capacitor and diode. Found diode grounded to frame. Removed diode and installed new. Tested heating operation, tested good. Assembled unit and tested again. All tested good. Customer will need to contact Whirlpool customer care for cosmetic issue."
Leonardo C.
RANGE KITCHENAID KDRS483VSS04 Arrived on site to test unit for gas leak. Found LR burner valve not closing all the way and also found CR burner not closing all the way ordering new valve orderin CR wpw10385583 and LR wpw10385582. Rescheduled for Thursday 11/15 will also need gas detector on return visit. ; ordrng 1 GASDETECTOR (GAS DETECTOR) and 1 WPW10385582 (VALVE LR ) and 1 WPW10385583 (VALVE CR)
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for exhaust fan not shutting off. Customer stated that when cooking on stove and fan would turn on and run for hours and would unplug to reset. Performed diagnostics and tested fan motor and control. Tested thermostat and found continuity. Called tech support and spoke with Kevin (SR#7723402821). He stated that relay may be getting stuck after hours of run time and to replace control board. Gained access to control and replaced control and panel. Tested operation. All tested good.
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site microwave interior light intermittently flickering when opening and closing door. Found service pointer W11245251 for failure. Gained access to door switches and interlock. Removed both upper and lower interlock and installed new with switches. Tested heating and door opening and closing operations. All tested good. Spoke with customer on repair.
Jonathan S.
WASHER MAYTAG MVWB765FW1 "Arrived on site for washer leaking from dispenser. Customer stated that unit has moldy smell. Performed diagnostics mode checked error codes. F2-E1 stuck key. Performed encoder test. Activated inlet valve and found cold water not shutting off completely. Gained access to valve and removed failed valve and installed new. Tested operation and monitor all water connection. All tested good, no water leaks present."