Service History 283

We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Niederwald, TX 78640
Kevin
Job Details: 04/07/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions and manual diagnostic and everything checks good. Discussed correct loading procedures, correct detergent usage, and water level and wash expectations. Washer is operating correctly at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78703
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for unit leaking. Found water coming from right side of the unit. Test unit and found unit door not sitting correctly making unit lean right. Secured door test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Lago Vista, TX 78645
Lou
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve leaking and the ice maker fill tube being damaged, I removed and replaced the valve and green tube and tested. Unit is operating as designed. No further water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDB2150AWP
Near Austin, TX 78756
Jacob
Job Details: 04/07/2021
Arrived onsite to replace fill valve. Replaced part. Tested unit. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
David S
Job Details: 04/07/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the valve leaking and the supply hose rusting. I replaced the valve and the supply hose. I reassembled the unit and tested it. It is now working as designed. No water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/07/2021
Arrived on site to install previously diagnosed part. Removed spark module and installed new spark module. Powered up and still no ignition from bake or broil. Tested bake and broil harness at the spark module and I was getting 120v on broil but nothing from bake. Ordering a new control W10885069 to return and complete the repair. Also returning with all parts just in case. ; ordrng 1 W10885069 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Austin, TX 78757
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose dryer that was not heating. Ran unit and verified it is spinning but its not heating. Checked voltages at terminal block. Found 120v from L1 or L2 to ground, but if you run combined voltage you get 0. Checked voltage at the outlet and found same result. Customer will need an electrician to resolve, L1 and L2 appear to be sharing the same leg, which is resulting on the unit getting 120v total. Customer will follow up if issue persists after electrician repair."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near Round Rock, TX 78664
Wesley
Job Details: 04/07/2021
Arrived onsite and found harness connection loose to CCU causing inconsistencies in selection response. Cleaned and secured connection. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78747
Robert
Job Details: 04/07/2021
Arrived on job to replace control. After replacement test operation compressor started up. No leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed parts. Removed deli control, hv control, ice maker, dui control, and UI. Installed new deli control, hv control, ice maker, dui control, and UI. Controls all replaced due to the fridge cooling for 17 days as designed then on the 18th day fridge begins to fail. Freezer temps would get to 30s and fridge was getting up to the 50s. The only way to get the unit to function again is resetting the power. It will run anywhere from two days to seventeen days and fail. Fridge is cooling as designed at this time."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for f8e0 error code. Found and fan and also found shorted keypad. Will order new console. Will need to replace fan . ; ordrng 1 W10909669 (Console) and 1 W11107275 (Fan blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78737
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for upper spray arm broken. Replaced spray arm test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near Austin, TX 78737
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for broken glass. Replaced glass,Test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDI24SEWH2
Near Austin, TX 78731
Kevin
Job Details: 04/07/2021
"Arrived on site and inspected dishwasher and found tub is slowly filling with water, took a short video. And that water valve is not closing properly and constantly seeping water into tub.
We serviced a
KITCHENAID DISPOSAL
Model KCDS075T0
Near Austin, TX 78733
Kevin
Job Details: 04/07/2021
"Arrived on site and inspected disposal and found grinder is not properly attached to motor anymore and its not spinning correctly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78748
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for drawer not closing all the way. Test unit and found glide was off. Secured glide test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Bastrop, TX 78602
Matthew
Job Details: 04/07/2021
"Arrived onsite for unit not getting cold water. Upon arrival put unit in diagnostics and found stored error code for Long fill. Tested valve and found valve was failing. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Austin, TX 78756
Matthew
Job Details: 04/07/2021
"Arrived onsite for dryer taking to long to dry. Upon inspection and use of ventilation tester found customer has external ventilation issues. When unit is not connected to vent hose, unit has good air flow. Instructed customer that the external ventilation system will need inspection and cleaning. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78738
Luis
Job Details: 04/07/2021
"Arrived on site for not dispensing ice. Found coupling on shaft slipped causing g shaft not to engage ice bin,replaced shaft assembly tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBL0
Near Leander, TX 78641
Lou
Job Details: 04/07/2021
"Arrived on site to inspect dishwasher door opening during cycle. Upon further inspection, I found the door strike bent downward and the unit mounting bracket not secured on the left. Also found the unit not level. Resecured the unit in the left mounting bracket, leveled the unit and adjusted the door strike and tested. Unit is operating as designed. Made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
David S
Job Details: 04/07/2021
Arrived on site for filter cover being broken. I inspected the unit and work area.I found the filter cover miss molded and not holding closed. I replaced the cover and tested it. It is now staying closed and opening as designed. Job complete.
We serviced a
KENMORE DRYER
Model 110.6513241
Near Austin, TX 78758
Scott
Job Details: 04/07/2021
"Arrived on site for dryer making strange noise . Found left rear rollers had locked up . Replaced roller with kit ,also replaced all parts int kit . Lint free at time of service. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/07/2021
"Arrived on site for Similar to before Ice melted in the Ice maker and then it stopped making ice. When this started it began to make noises. And eventually started shutting itself down periodically with a number 3 showing on the screen after confirming the PO POWER-UNEXPECTED SHUT DOWN, ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY Error Code :3. Took temps in freezer and fridge. Temps were good. Plenty of ice in the ice maker. Placed in a forced defrost and never heard the element sizzling any water after five minutes. Removed main control and installed new main control. Fridge cooling as designed. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Leander, TX 78641
Lou
Job Details: 04/07/2021
"Arrived on site to inspect refrigerator interior lights not working. Upon further inspection, I found several lights out in the RC & FC sections. LED modules were recently replaced in this unit. I am ordering 10 LED modules, CNOTE-LSO PER CUSTOMER REQUEST/TRAINING and office to schedule return service. Upon return service, the 10 modules and LED control will need to be replaced. No water leaks observed during service.; ordrng 10 W11462342 (LED MODULE)s and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS0
Near Austin, TX 78704
Jacob
Job Details: 04/07/2021
Arrived onsite for dispenser door not staying latched. Looked at door latch. Found that the actuator was missing. Replaced actuator. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/07/2021
"Arrived on site for Knocking or Thumping Noise - Top Load Washer. Found basket was not centered and leaning towards the back of washer. Found tub ring wedged and stuck in the back metal panel. Removed tub ring and was able to remove from stuck position where it was wedged. Reinstalled tub ring and basket spins as designed. Placed in diagnostics and ran an automatic cycle. Washer completed all cycles without issue. Washer running as designed, but tub ring is damaged from being wedged underneath the metal panel and will need to be replaced. Ordering tub ring W10849477 to return and complete the repair. ; ordrng 1 W10849477 (Tub ring)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
Arrived onsite for wall oven that is losing temp or not staying at temp. Upon inspection I found the sensor connector had a wire backing out and not connecting with the control. I fixed the connector and began testing bake and broil functions. I found the broil element and relay working as designed. I tested the bake relay but found K2 showing no voltage then going up to 20 Vac I found K14 relay showing 240Vac indicating the K2 relay is failing and the control needs to be replaced. I am ordering the control (W10839510) and returning with other parts Incase needed. ; ordrng 1 W10839510 (Main Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78730
Kevin
Job Details: 04/07/2021
"Arrived on site and inspected dishwasher and found saved error code 6/1, Found no water entering dishwasher. Removed valve and inspected it and found screen is completely blocked by debris/calcium residue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced both dispenser paddles and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS
Near Georgetown, TX 78633
David S
Job Details: 04/07/2021
Arrived on site for ice machine not making ice and only humming. I inspected the unit and work area. I found the unit under warranty. I found the unit humming. I tried to put it into diagnostics and found the UI not responsive. I gained access to the back of the unit and found it has a pump assembly. I unplugged the pump assembly and plugged the unit directly into the wall cutting out the pump. The unit came on. I out the unit into diagnostics and ran a function check. It operated as designed. The unit needs a new pump assembly. I am ordering the pump to complete the repair.; ordrng 1 W10825875 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Paige, TX 78659
Andy
Job Details: 04/07/2021
Arrived on site for washer not operating tested and inspected unit and found failed main control (See service pointer) unit is stacked and in very tight spot. Will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 WPW10367632 (RFI FILTER) and 1 W11046209 (Pump) and 1 W11044866 (Pressure switch) and 1 W11044834 (Valve) and 1 Seenote (2 man job) and 1 Seenote (2 hour job) and 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78748
Richard
Job Details: 04/07/2021
Arrived onsite for the F1E4 error code. Replaced control board and error code is gone. During testing found that the turn table was not turning and it was not heating. Found that the secondary switch was not making contact. Found that the cabinet was bent inward causing the issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78703
Leonardo
Job Details: 04/07/2021
arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
Wesley
Job Details: 04/07/2021
Arrived onsite and found unit operating with failing console. Replaced console. Unit is now operating as designed. Advised customer On repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cottonwood Shores, TX 78657
Cliff
Job Details: 04/07/2021
Arrived on site to replace previously ordered parts for refrigerator..; ordrng 1 W11415785 (Tube)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Braunfels, TX 78130
Andrew
Job Details: 04/07/2021
Arrived on site to replace interface per previous tech. Removed interface to inspect connections and verify part is needed. Immediately found control board has a damaged relay(took pic). Did not install new interface to prevent damage. Ordering new control board and UI board. Office to reschedule. ; ordrng 1 W11333816 (UI BOARD) and 1 W11342846 (CONTROL)
We serviced a
AMANA REFRIGERATOR
Model ARS2661BW
Near Austin, TX 78752
Matthew
Job Details: 04/07/2021
Arrived onsite for refrigerator not dispensing ice properly. Upon inspection found ice bucket bar not in line with ice wheel. Disassembled bucket compartment and re assembled in line. Tested unit and unit is functioning properly. Unit is dispensing cubed and crushed ice. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Marble Falls, TX 78654
Cliff
Job Details: 04/07/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over. Thawed tube and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Wesley
Job Details: 04/07/2021
Arrived onsite for questions about drying and provided customer instruct on best practice for improved drying results. Also advised customer on unit capabilities and design. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821QW0
Near Georgetown, TX 78633
David S
Job Details: 04/07/2021
"Arrived on site for fridge not cooling right. I inspected the unit and work area. I spoke to the customer and they stated that once they cleared out the freezer it started cooling properly again. I gained access to the evaporator and found a full frost pattern. I tested the thermistor, the defrost harness and the heating element I found all I. Good condition. I found the fan operating as designed. I spoke to the customer and determined the issue was because the freezer door wa not closed properly and causing condensation at the roof of the freezer. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF8
Near Austin, TX 78733
Luis
Job Details: 04/07/2021
"Arrived on site for error code and cooling complaint. Diagnosed a defective evaporator fan motor,replaced fan motor fan powering on and error code no longer on display."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect dryer for not allowing a correct seal, upon inspection found the seal fraying and coming off the door, reattached seal with glue and let dry. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78754
Matthew
Job Details: 04/07/2021
"Arrived onsite for refrigerator making loud noise. Upon arrival could not identify any abnormal noise. Disconnected unit for a few minutes then plugged back in to test startup amperage. Upon starting recorded .9-1 amp with no noise. Allowed unit to run over and hour, compressor did cycle a couple times and still no noise. Could not verify complaint or duplicate noise. Jo complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Round Rock, TX 78664
Kayman
Job Details: 04/07/2021
Arrived onsite for dishwasher not heating. Upon inspection of the diagnostics cycles I found the unit was filling washing and draining but there was no heat when called for after drain. There was also no amp draw from the heater When engaged. I could also see the heater looks visibly shorted or burnt. I quoted 210.44 + tax for svc fee parts(60.68) and labor(149.76) to replace the heating element. Ordering heater(W10518394 ) Office to R/S due to part availability. ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS0
Near Austin, TX 78750
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose microwave oven combo that is making noise when oven is on. Found blower is rattling when its running causing excessive noise. Replaced blower and retested. Found blower is working as designed and no longer making noise. Found the convection element blown and fried 2 wires in the harness. Cut wires off and wire nutted to make sure no further damage can occur. Call complete."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78745
Richard
Job Details: 04/07/2021
Arrived onsite for the washer not working properly. Ran diagnostics and found errors codes F8E3 for overflow / suds . Ran a quick test and all functions tested good. Ran a normal cycle and washer tested good. Complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lakeway, TX 78734
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of sensor dry never shutting off, found the wire harness that plugs into the control board was not inserted all the way. I went ahead and replaced the cycling thermostat, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78759
Scott
Job Details: 04/07/2021
"Arrived on site for fridge leaking into fresh food section again . Evap not frozen over ,water pooling up under shelves on fresh food . Temps are normal. Removed drain tube ,very little water in tube . Found insulation in p-trap . Tried to run 3/8 water supply line up in drain ,couldn?t get line thru drain hole . No other leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/07/2021
Arrived onsite and found unit operating with normal valve noise. Advised customer on unit operation and design. All checks good.
We serviced a
GE MICROWAVE
Model JNM1541SM4SS
Near Harker Heights, TX 76548
Al
Job Details: 04/07/2021
Arrived on site and inspected microwave heating issues.Tested the unit with the 2 minute water cup test.Found the door is cracked in several spots not allowing it to close properly and heat the items.Unit will require the door assembly (WB56X10706) ; ordrng 1 WB56X10706 (Door Assembly)
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 04/07/2021
"Arrived onsite to replace igniter. Replaced igniter, tested unit. Still did not work. Checked other fuses, fuses checked good. Upon further inspection. Found that the connector on the back of the timer was not connected properly to start unit to heat. Re connected wire. Tested unit. Uni this working at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/07/2021
Arrived onsite for belt screeching. Lubricated belt to eliminate noise. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Niederwald, TX 78640
Richard
Job Details: 04/07/2021
"Arrived onsite for the oven not working. During testing found that the terminal block was damaged causing the issue. Wil need to replace the terminal block and harness, possibly the control board. Power cord will need to be replace which the customer will get and have ready for us when we return. Ordering parts and office to schedule ; ordrng 1 W11432568 (Control) and 1 W11134841 (Harness)"
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near Austin, TX 78732
Robert
Job Details: 04/07/2021
Arrived on job for complaints of no ice. Found ice maker not dropping ice after it is frozen. Replaced icemaker. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near New Braunfels, TX 78132
Noah D
Job Details: 04/07/2021
"Arrived on site on inspect unit for issues with temps, upon inspection found the UI blank but temps are correct, ordering UI to fix issues. Office to reschedule ; ordrng 1 W11319776 (UI )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
"Arrived onsite for refrigerator with ice maker wires freezing over. Upon inspection I found a ball of ice around the IM wires and they were hanging down on the bin. I found the ice maker tray had gotten stuck at some point it was misshapen and damaged, I inspected the hinge wires but found no breaks or shorts. I accessed the main control and verified voltage coming out to the ice maker. I recommended replacing the ice maker and going from there. The customer agreed so I replaced the IM and tested function. I found the inlet slightly spraying out and dripping down into the bin. I confirmed it was not frozen. It seemed like a water pressure issue so I went to the wall valve and turned down the pressure slightly. I tested the unit again and there is no longer water spraying out of the ice tray.No leaks were detected during time of service. Job complete."
We serviced a
GE OVEN
Model JTP13GOV28B
Near Hillsboro, TX 76645
Jonathan M
Job Details: 04/07/2021
Arrived on site two install wire nuts on the thermostat. Removed oven thermostat and spliced wires to wire not the wires together. Placed unit in our 375?F bake cycle. Unit got up to temp and did not flash the code. The customer did advise that 90% of the time the unit will not flash that error code but only once in a while will it be an issue. Advise customer to keep an eye on it and to call back and if they have further issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78703
Jacob
Job Details: 04/07/2021
Arrived onsite for unit leaking.customer said they would see a leak of water near the front left of the unit had seen it only a few times with water. Saw no ice or water coming from the freezer or the water dispenser. Ordered evaporator try and water valve just incase. Could not get unit out of the wall as the unit was shimmed with a block on the right side. Took pic in quick pic. Spoke with customer on the issue. Need to request a 2MAN. Need customer to sign waiver disclosure upon return before proceeding any further. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 W10865826 (valve) and 1 W11225840 (tray-evap)
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Leonardo
Job Details: 04/07/2021
Arrived on site to replace board. Test unit and found unit completely dead. Checked voltage and unit getting 118v. Found opened fuse will order new fuse magnetron and board and filter board. Office to reschedule. ; ordrng 1 W11160286 (Board) and 3 W11188752 (Fuse)s and 1 W11226475 (Magnetron) and 1 W10591655 (Filter board)
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Blanco, TX 78606
Brandon
Job Details: 04/07/2021
"Arrived on site to replace idler pulley, after replacing, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
"Arrived on site to diagnose an oven that will not turn on. Found main control shorted
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Provided recommendations for use & care as well as detergent and rinse aid use due to customer having water softener system."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 04/07/2021
"Arrived on site to test unit for no ice production. Found ice maker harness was cut. Replaced ice maker and zip tied harness out of way. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
"Arrived on site to diagnose a microwave that isn't constantly starting. Found no failures to unit at this time, and advised customer on best drop door microwave operation to prevent issues."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
David S
Job Details: 04/07/2021
Arrived on site for microwave showing some kind of code. I inspected the unit and work area. I found the display only showing partial display and going into diagnostics mode. I power cycled the unit and found it working again. I inspected the wiring and interlocks. I found them in good condition. I replaced the main control and retested the unit. I found it working as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Volente, TX 78641
Lou
Job Details: 04/07/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit non-responsive. Checked voltage at outlet and got 120V. Inspected the junction box and found the neutral wire not installed correctly (photo). Removed both the black and white wires and placed connectors on the wires (photo) and re-wired the unit. Tested the unit in diagnostics and and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78744
Jacob
Job Details: 04/07/2021
Arrived onsite for door to unit being crooked. Looked at the door and noticed the door was not sitting properly. Took door off and re aligned door. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect fridge for not allowing cooling in upper cab area. Office to reschedule ; ordrng 1 DEFROST (DEFROST )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Lou
Job Details: 04/07/2021
"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the right adjuster wheel of the upper rack broken and the rack falling at the front right corner. I am ordering the adjuster kit, but in the meantime, I made a temporary repair on the wheel to hold the rack up until we can return to repair with parts. I used a ziptie to hold the wheel in place and keep the rack from falling off the rail. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Copperas Cove, TX 76522
Al
Job Details: 04/07/2021
"Arrived on site and inspected side by side refrigerator cooling issues in the fresh food section.Confirmed the complaint and removed and replaced both the damper and main control.Seems as if the damper door was open, but no cold air was entering the fresh food section.Customer told to wait approximately 24 hours and if the unit isnt cooling to advise the office.Customer advised the ice maker is also not working and needs a new one.I confirmed and will be ordering the ice maker after confirming it wasnt operating at all.Needs more work.; ordrng 1 WR30X10093 (ICEMAKER) and 1 Research (On possible reasons No cool air is flowing even with a new damper.)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Waco, TX 76708
Jonathan M
Job Details: 04/07/2021
"Arrived on site for a washing machine that tripped a breaker. Inspected unit and work area. The customer advised that the unit only tripped a breaker once but happened sometime in the middle of the cycle. The customer advised that they did have their breaker recently replaced from an AFI breaker to an AFI/GFCI combo breaker. Placed unit in service diagnostics and found An F0 E3 (overload), F7 E0 (loss of power), and F2 E1 (UI stuck key) error codes. I ran the unit through an auto test and measured the amp draw off the power cord. The unit ran as designed without pulling over 1.7 A. I placed the unit in a manual high-speed spin and drain. The unit did not pull over 1.89 A. Had the customer placed a load inside the unit and ran it through a normal wash cycle. The unit did not pull over 2.2 A during agitation. Placed the unit in a drain and spin in the unit did not pull over 2.3 A. I called Techline and spoke to Ed SR# 7730452981. He advised that based on my findings, the issue would not be with the unit itself but either a fluke (due to it happening one time) or with the breaker, which was already replaced. He advised to make no repairs. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for loud humming noise. Found noise coming from control. There is a relay vibrating causing noise and UI not lighting. Disconnected control and reconnected UI now has lights and is responding but noise is still present.Needing control to fix issue. Office to reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78748
Luis
Job Details: 04/07/2021
"Arrived on site for door issues and wheel base not attached to frame. Removed door replaced hing cam with correct screw,reinstalled door checked door operation good. Installed rivet on wheel base to frame."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for not cooling. Found compressor hot to the touch. Found compressor kicking on and off repeatedly. Condenser fan running as designed. Evap motor operating properly. Unit is receiving proper voltage. Replaced starter and cap with no improvement. Spoke with SS thread and verified compressor needs replaced. Needing sealed system tech and 2hrs on return visit. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78704
Luis
Job Details: 04/07/2021
"Arrived on site for refrigerant leak. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Round Rock, TX 78664
Wesley
Job Details: 04/07/2021
Arrived onsite and found unit dispenser paddle sticking and partially unresponsive. Ordering paddle to repair. Office to reschedule. ; ordrng 1 W10853387 (Paddle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78730
Kevin
Job Details: 04/07/2021
"Arrived on site and replaced wash motor and lower spray arm diagnosed on previous visit, set dishwasher into a diagnostic cycle after replacement and was able to confirm lower spray arm is now moving. While removing wash motor top rack left adjuster lock broke and it will need to be replaced.; ordrng 1 WPW10588164 (Housing) and 1 WPW10588165 (Housing) and 2 WPW10195839 (Adjuster)s and 4 WPW10195840 (Positioner)s and 1 WPW10195839 (Adjuster) and 2 WPW10546503 (Adjuster)s and 2 WPW10250162 (Cover)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Austin, TX 78753
Scott
Job Details: 04/07/2021
Arrived on site for washer still leaking . Found where internal and external drain hoses cracked . Ordering internal and external drain hose . Please call to set return; ordrng 1 W10899966 (DRAIN HOSE ) and 1 W11244231 (HOSE)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Richard
Job Details: 04/07/2021
Arrived onsite for the dishwasher not draining.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Bastrop, TX 78602
Andy
Job Details: 04/07/2021
Arrived on site for refrigerator RC door falling off. Tested and inspected unit and found failed door hinge. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Cedar Park, TX 78613
Justin
Job Details: 04/07/2021
"Arrived on site for an oven not getting above 100?F. I attempted to preheat the oven and found no heat being created at all. I gained access to the back of the unit and found the elements, fuse, and sensor all ohmd out good. I found proper voltage at the wall and terminal block as well. I then initiated bake and found no voltage going to either element. This indicates a faulty control. I replaced the control and tested voltage again. He element was now getting 240V. I preheated the oven and it is now reaching proper temps. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78733
Kevin
Job Details: 04/07/2021
"Arrived on site and replace control panel diagnosed on previous visit, after replacement washer is operating properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78731
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for damaged door. Replaced damaged door test unit and unit test good job complete.
We serviced a
GE DRYER
Model DCVH680EJ0BB
Near Spring Branch, TX 78070
Andrew
Job Details: 04/07/2021
"Arrived on site to test unit for loud clunking noise. Found no signs of wear on tub or points of contact. Put unit back together and secured top panel properly, tested no noise present. Job complete."
We serviced a
KENMORE FREEZER
Model 253.4472311
Near Spring Branch, TX 78070
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for not cooling. Found frost build up on cap tube into evap. Thawed frost and no signs of leaks. Attached gauge to low side of compressor and found unit was under charged. Charged unit to specs with refrigerant. Amp draw was consistent at 1mp. Verified no refrigerant leak on low side of system. Condenser sits high in condensate pan. No signs of leaks at this time. Noticed evap was now starting to develop nice frost pattern. Advised customer to monitor. No leaks detected. Job complete.
We serviced a
MAYTAG MICROWAVE
Model UMV1152AAW
Near Kyle, TX 78640
Richard
Job Details: 04/07/2021
Arrived onsite for the microwave not heating. During testing found that some little burn spots on cap and diode. Will need to replace cap and diode and magnetron. Cap and diode already on order. Office to schedule ; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Austin, TX 78750
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose oven that is running lower temp then it should be. Ran unit and calibrated bake. Found temperatures were about 20 degrees off. Calibrated +22 to correct. This dialed in the bake cycle. Customer had me check the lower end temps like keep warm, and found temp was 30+ degrees hot. Called tech line and spoke with Cathy, SR7730456239. Cathy said there is no way to calibrate both, and that the temperature swing was within design parameters with no repair that can correct. Advised that the customer can remove my calibration and / or adjust it to the low end, and just compensate by raising temp above what its normally set for to resolve. Tech line has no recommended repair at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Austin, TX 78717
Scott
Job Details: 04/07/2021
"Arrived on site for no cooling . Ran temp checks FZ 48-50 degrees. Fresh about room temp. No frost on evap. All fans working . Compressor running , but weak ,amp draw was 5.7 . Will need sealed system . Ordering compressor lock ring kit, evap, servie port ,weigh 2HRS . UI dryer ; ordrng 1 SERVICEPORT and 1 TWOHRS and 1 UVDRYER and 1 W10507884 (COMPRESSOR ) and 1 WP2188823 (EVAP)"
We serviced a
GE RANGE
Model ZDP486LDP7SS
Near Austin, TX 78738
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of gas leak, found leak coming from front left and left rear burner tubes, I replaced front left burner tubes and tightened left rear burner tubes. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fort Hood, TX 76544
Al
Job Details: 04/07/2021
Arrived on site and inspected oil leaking from underneath the washer.Confirmed the complaint and found the unit and all parts underneath saturated with oil.Ordering the necessary parts needed to complete the repair.Office to schedule return services.Needs more work .; ordrng 1 W10721967 (SPLUTCH ASSM W/PULLEY) and 1 W10902814 (WASH PLATE) and 1 WPW10427633 (SHIELD) and 1 W11026785 (MOTOR)
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near New Braunfels, TX 78132
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect oven for loud noises during operation, upon inspection found the convection fan making a loud noise causing issues, replaced convection fan and tested unit with no issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Jacob
Job Details: 04/07/2021
Arrived onsite for unit giving F6E1. Looked at unit saw F6E1 ACU to MCU communications. Tried to unplug and re plug the unit. Unit would not get out of the error code. Need to return with previously diagnosed parts. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78628
Lou
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, hv drier, access valve and inverter board and vacuumed the system. Once pressures were equalized, I installed 4.5oz of R134a refrigerant and allowed the unit to pressurize. Turned unit on and pressures were good and unit was beginning to cool. Unit is operating as designed. Repositioned the water supply hose and re-leveled the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78738
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of unit leaking and dispenser broken, found leak coming from sump assembly and broken dispenser, ordering parts. ; ordrng 1 W10861000 (Dispenser) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Austin, TX 78717
Justin
Job Details: 04/07/2021
"Arrived on site for a range with no power with the exception of the burners. I found the correct voltage at the wall and the customer said they just replaced the breaker. I gained access to the terminal block and found the harness and block visibly burnt. The terminal block, harness, and nuts will need to be replaced. Office to reschedule. ; ordrng 1 W11416047 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Whitney, TX 76692
Jonathan M
Job Details: 04/07/2021
Arrived on site for a dishwasher that?s flashing an F2 E2 (No response from the UI) error code. Inspected unit and work area. The unit was flashing that error code as soon as I walked in. Replaced user interface and tested unit in an auto test. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waco, TX 76708
Jonathan M
Job Details: 04/07/2021
"Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. The customer advised that the unit just does not completely dry their dishes and they?re having to dry them by hand. I did notice no rinse aid in the rinse aid dispenser. Ran the unit through an auto test and the unit ran as designed and heated at the end of the cycle. I did advise the customer that due to a plastic tub, they will have difficulty drying dishes especially with plastics being inside the unit. Went over tips that could help with drying and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Salado, TX 76571
Tyler
Job Details: 04/07/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I was able to confirm r134a refrigerant was completely leaked from system. After installing both compressor, uv dryer as well as a low side access coupler, I was then able to reassemble and pull a vacuum on refrigerator for 15 minutes. After that I was able to hold the vacuum for an additional 15 minutes with no signs of leaks. After that I charged unit with 6.0 oz of refrigerant as recommended by manufacturer. Ran unit for additional 20 minutes to verify sealed system repair was working. Informed customer unit would take 24 hrs to cool before its safe to put items back in. Psi levels were 13L/148H upon completion. Call complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 04/07/2021
Arrived on site and inspected washer latch and strike issues.Confirmed the complaint and removed and replaced both.Attempted to test the unit after the repair and control clicked continuously.Issue now lies in the main control relay for the latch.The unit was pried opened so many times the control is now defective.Ordering the control.FYI the newly installed strike to the unit is inside by the control panel. It was removed so it doesnt get broken when someone sits a basket on the lid.Office to schedule return services due to part availability.; ordrng 1 W11411581 (CONTROL)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Harker Heights, TX 76548
Al
Job Details: 04/07/2021
"Arrived on site and to install previously ordered parts.Disassembled and found the wash plate was seized on top of the gear case and wouldnt free from the machine.Unit will require a tub rebuild, AUTHO, a 2nd tech and 2 hoursOrdering the inner tub and all of the arts needed to rebuild the unit.Office to schedule return services due to authorization ; ordrng 1 W10752719 (BASKET, INNER) and 1 W10528947 (HUB NUT) and 1 WP8533953 (SCREW) and 1 WPW10006487 (MOTOR, DRIVE) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw), states that autho needed"