We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Scott
Job Details: 11/28/2022
"Arrived on site for washer getting off balanced ,vibration and not finishing load . Found oil leaking from gear case . Ordering gearcase , cam , hub , belt ,wash plate if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W11454734 (Gearcase) and 1 W10752283 (Wash plate) and 1 W10396887 (Hub) and 1 W10721967 (Cam) and 1 W10808317 (Belt)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the bin empty and unit turned off. Turned the unit on and placed it in diagnostics. I found the cleaning light illuminated. Tested all the components and found the valve slowly dispensing water, the reservoir drain pump has failed, the evaporator is dirty and at the end of the test, I found the on/off light blinking showing the bin thermistor is out of range. I tested the thermistor and did find it out of range. I tested the cutter and found it getting 10.6VAC and 4.8ohms well within range. I tested the unit in a normal mode and found the unit is making a good slab of ice on the evaporator but due to the evaporator needing to be cleaned, the slab would not drop too the cutter. I am ordering the reservoir drain pump, bin thermistor and cleaning solution and will return with all prescreened parts. Scheduled return service for 12/07/22 at which time, the reservoir drain pump, bin thermistor and valve will need to be replaced. Recommended that the customer wait to clean the unit until after repairs have been made due to the reservoir drain pump failing. No water leaks observed during service.; ordrng 1 W11542868 (Reservoir drain pump) and 1 WPW10511923 (Bin thermistor) and 1 W11179302 (Cleaning solution)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78759
David S
Job Details: 11/28/2022
"Arrived on site for dishwasher not drying the dishes and the door falling. I inspected the unit and work area. I found fault code F7e1 no heat in diagnostics. I ran a diagnostics cycle and found the unit filling with water, and the wash motor coming on. I found the heating element coming on. I inspected the hinges and found the friction pads missing. I recommend the thermostat and friction pads be replaced. The office will reschedule when we have eta on the parts.; ordrng 1 WP661566 (Thermostat) and 2 WP8268961 (Friction pads)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Lago Vista, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for a malfunction cooktop. Upon arrival I found that no one was home i contacted the office and the office attempted to reach customer but was not successful. I waited 10mins and no one showed. I then tagged the door and moved on. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Austin, TX 78703
Luis
Job Details: 11/28/2022
"Arrived on site for no cool. Compressor not running,power cycled unit compressor powered on ran for a few minutes then shut off,odd noise from compressor,ran diagnostics powered on compressor no heat from discharge tube,odd noise from compressor. Ordering a new compressor,control and fittings,unit had an aluminum heat exchanger will need lockrings. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W11559685 (Tray) and 1 W11487480 (Control) and 1 Lockringkit (Lock ring kit) and 1 R600a (R600a) and 1 Aluminumcaptube (Aluminum cap tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS1
Near Austin, TX 78748
Scott
Job Details: 11/28/2022
"Arrived on site for poor washing performance. 9-4,6-1,8-2,. Found element warpped and Wash motor isnt pushing any water to turn spray arms . Ordering sump and motor and heater element . No water leaks detected at time of service. Call to set return ; ordrng 1 W10673257 (Sump and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/28/2022
Arrived on site to test unit for not completing wash cycles. Found failed run capacitor. Part was run without
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
"Arrived onsite for Detergent Remains at End of Cycle . Upon arrival,ran diagnostics and got error codes 4-3 motor not running and error code F7-E1 no heat. Test unit and wash motor is not energizing. Need to replace sump and motor and return with control and heater. Office to reschedule ; ordrng 1 W11025157 (Sump and motor) and 1 W10518394 (Heater) and 1 W11087226 (Control)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78704
Wesley
Job Details: 11/22/2022
Arrived onsite for miswired error code f9e0. Found visible damage to the main control of unknown cause. Repaired by replacing Main control. Tested unit and found function to be restored to normal operation. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78721
Joe Z
Job Details: 11/22/2022
"Arrived onsite for Not powering on. Upon arrival found unit stacked and in tight space. Customer removed dryer to make washer accessible. Test unit and console is not responding. Checked polarity and is good. Getting 120 to control. Control sending correct voltage to console. Need to replace console Replaced console. Test unit. Unit now operates as designed. No leaks present at this time. Job complete.
We serviced a
GE MICROWAVE
Model JVM1640WJ01
Near Georgetown, TX 78628
David Z
Job Details: 11/22/2022
"Arrived on site to diagnose microwave that's not heating and making some noise. Tested unit and could hear the magnetron buzzing very loudly indicating failure. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Dripping Springs, TX 78620
Luis
Job Details: 11/22/2022
"Arrived on site. Loud noise while dispensing water,installed bypass noise no longer present diagnosed a defective filter head,replaced filter head ran dispenser no loud noise checked connections no leaks.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the bottom front panel and found the metal plate in the center of the element was badly warped. I disassembled the unit and found the unit with a large amount of lint inside (before photo). Removed the element and found the coil broken. Also found all four rollers and the tension pulley with a large amount of oil debris built up on the axles and the drive belt worn. I removed the lint and vacuumed the remainder of the unit. Removed and replaced the rollers (4), tension pulley, belt and element and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service (after photo), job completed."
We serviced a
JENN-AIR RANGE
Model D140
Near Elgin, TX 78621
Matthew
Job Details: 11/22/2022
"Arrived onsite for temperature control knob not functioning properly. Upon arrival inspected unit. Tested and found Knob inverted , not accurate with the dial placement. Reversed knob and tested. Unit is now functioning properly. Job complete .
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Cedar Park, TX 78613
Paul
Job Details: 11/22/2022
Arrived onsite for an ice machine that is still making thin wet ice. I tested the ice machine and found two issues. The fill valve is not letting enough water in and the sensors in the pump are not allowing the water to fill the reservoir all the way up to full potential.replace the fill valve and the recirculation pump. The unit is working as designed. There were no water leaks present at the time of service. Call complete
We serviced a
GE DRYER
Model GTD65GBSJ3WS
Near Austin, TX 78728
Vincent
Job Details: 11/22/2022
Arrived on site for dryer. Inspected unit and work area. customer complaint was not blowing air. customer stated he got vents cleaned by some company. I checked the vent tube and it was clogged up with lint. Tested unit without vent tube and it was operating as designed. I instructed customer to get them cleaned professionally. I charged customer a second appliance discount.
We serviced a
BOSCH OVEN
Model HBL8451UC/01
Near Austin, TX 78750
Vincent
Job Details: 11/22/2022
"Arrived on site for oven, inspected unit and work area. Gained access to replace control. Replaced control and tested. Unit is now operating as designed.
We serviced a
GE OVEN
Model PK7500DF6WW
Near Lakeway, TX 78734
Leonardo
Job Details: 11/22/2022
Arrived on site to replace bottom cooling fan. Replaced fan test unit and both ovens preheated to 350? job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button and engaged the drain pump and could hear the pump come on, but no water was being extracted from the unit. I removed the water using my shop vac. I removed the drain pump and tested it and it is operating as designed. When I inspected the drain hose, I found the proper hose connected to the unit, but it was modified going through the cabinets and to the disposal. I advised the customer that the actual drain hose that comes with the unit is good and clear, but there is possibly clogging in the modified drain hose. I recommended that the customer have a plumber inspect the modified hose and drain that the hose connects to under the sink. I recommended that the customer not use the unit until the drain hose has been corrected. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHTXTS01
Near Austin, TX 78723
Matthew
Job Details: 11/22/2022
Arrived onsite to assess leaking fridge. Upon arrival powered unit. Was checking ice maker for potential leaks but noticed that compressor kept kicking off on overload. Inspected unit and found fridge is having compressor failure. We cannot move forward with a good repair. Job complete
We serviced a
JENN-AIR RANGE
Model JES1450DS0
Near Austin, TX 78735
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for right front burner staying on high. Test unit and found and switch. Replaced switch. Test unit and found unit working as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Austin, TX 78733
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for oven not getting to temp on bake but working on convection bake. Test unit and found bad console and board.
We serviced a
WHIRLPOOL OVEN
Model WO551EC0A504
Near Kyle, TX 78640
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for no power. Test unit and found opened thermal fuse not allowing power to control boards. Replaced thermal fuse . Test unit and unit pre heated to 350? job complete.
We serviced a
GE DISHWASHER
Model DDT595SBL4TS
Near Georgetown, TX 78628
David Z
Job Details: 11/22/2022
"Arrived on site to follow up on dishwasher that was dead shortly after control replacement. Tested unit and found diagnostic light is on, but UI is unresponsive. Per directions from SW, power cycled unit several times after verifying the CSM was not tripped. After 6 power cycles the unit powered on, which per directions requests to update software with Module WD98R5957301 from GE. The unit is working at this time. Customer advised we do not have this module and it's on back order from GE until January at this time. Customer will follow up mid Jan to see if we have module to update. Customer requested I replace the bezel on the UI with their part, which they are aware has several broken tabs. I was able to get the bezel on successfully, but advised there's no warranty since clips are broken. Call complete, customer will follow up in Jan for status on update module. I also advised to get in touch with GE if we can not get the module easily. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Maurice R
Job Details: 11/22/2022
"Arrived onsite for MW caught on fire. The door is melted, the turntable is melted. The inside of the MW is scorched and melted (see pics)SR 7735112358. Safety team is going to replace the MW. Informed the customer to contact WP CUSTOMER SERVICE. FOR REPLACEMENT."
We serviced a
MAYTAG DRYER
Model MDE7600AYW
Near Austin, TX 78704
Wesley
Job Details: 11/22/2022
Arrived onsite to diagnose a dryer that had power but would not start. Tested door switch and found light corresponding to switch and belt tension on drum. Tested power at the outlet and found only one leg. Reset breaker which had not tripped. Power restored to both legs. Unit is now operating as designed. Explained findings to customer and that ongoing or repeat symptoms would require the electrical supply to be repaired. All else checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Vincent
Job Details: 11/22/2022
"Arrived on site for refrigerator making noises, inspected unit and work area. customer showed video of unit making noises and I could not pin point where it was coming from. I took temps and RC 30? FC 07. Found ice build up on cap tube in the fc evap. Will need UI, CONTROL, HARNESS.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manchaca, TX 78652
Matthew
Job Details: 11/22/2022
Arrived onsite to replace faulty compressor. Replaced compressor dryer and access valve. Pulled vacuum and held. Charged unit per spec and ran unit. Found unit also needed inverter. Ran unit and compressor is running properly. Check for frost pattern and was good. Recommended customer monitor temperature for 24 hrs before loading. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDBDA
Near Austin, TX 78746
Luis
Job Details: 11/22/2022
"Arrived on site. Replaced power supply control powered unit on all lights powered on,compressor and fans powered on.
We serviced a
LG OVEN
Model LRG3193ST.FSTELGA
Near Georgetown, TX 78633
Gerry C
Job Details: 11/22/2022
"Arrived to inspect heating issue. The customer would have to start the bake process after every initial heating cycle, as the unit would not relight. I tested the temperature sensor and found it within range. I then tested the bake hot surface igniter and found it at 163 at room temperature. The broil was 94 and the replacement bake igniter was 80. I removed and replaced the bake igniter and tested. The air shutter was set all the way open and there was excessive unburnt fuel and noise and I corrected. I believe this was a contributing factor to the early failure of the igniter. The unit heated to the set temp and then cycled off. Subsequent ignition pulses operated as designed. No gas leaks detected during service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Pflugerville, TX 78660
Cliff
Job Details: 11/22/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Austin, TX 78739
Kevin
Job Details: 11/22/2022
"Arrived on site and replace spark module, cooktop will now stop igniting once burner has lit, job complete
We serviced a
GE COOKTOP
Model PGP953SET1SS
Near Austin, TX 78717
Paul
Job Details: 11/22/2022
Arrived onsite for a cooktop to replace previous diagnosed parts. I replaced the left center and center burner valves. I cleaned the orifices. I tested the cooktop and all is working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03CTBL2
Near Austin, TX 78734
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for unit not finishing cycle. Test unit and found bad control board shutting off. Will need new board customer
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Georgetown, TX 78626
Gerry C
Job Details: 11/22/2022
"Arrived to inspect door stuck shut and error code. The unit showed F21 steadily upon arrival and the door was stuck shut. The unit had failed several days prior and I had to remove a regular load of clothes water from the tub. I found the drain pump would not engage and upon removal, was able to see the impeller was canted and locked up. After replacing the pump assy, the unit operated as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Killeen, TX 76549
Tyler
Job Details: 11/22/2022
"Arrived on site for dishwasher smoking and tripping breaker. Upon arrival confirmed issue and found the cause failure had been the control board spontaneously combusting and catching fire. Thoroughly inspected rest of unit and found no failures in the motor heating element drain motor or valve. I did find however that the main harness was completely burnt and ruined along with the entire main control board and housing it was put in being completely melted. called and reported findings to safety department and spoke with Steve Sr#7735074782, M14YWV0WL1. Customer stated they want to call whirlpool before continuing with any repairs and I provided in the file number to contact whirlpool with. Call complete"
We serviced a
MAYTAG DRYER
Model MED6000AW0
Near Austin, TX 78749
Scott
Job Details: 11/22/2022
"Arrived on site for lint screen and housing broken. Replaced housing and lint screen . Cleaned lint out of dryer .
We serviced a
KENMORE OVEN
Model 790.4200361
Near Austin, TX 78717
Paul
Job Details: 11/22/2022
Arrived onsite to replace the previous diagnosed parts. I replaced the upper convection fan and the upper temperature potentiometer. I calibrated the oven and tested. The upper oven is working as designed Call complete.
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Austin, TX 78705
Wesley
Job Details: 11/22/2022
Arrived onsite and found unit unplugged and in storage opened evap cover and found one of the harness clips to the heater backed out and shorting the circuit. Restored connection. No parts needed. Advised maintenance on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the RC ice maker leaking, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Austin, TX 78750
Vincent
Job Details: 11/22/2022
"Arrived on smite for cooktop, inspected unit and work area. customer complaint was same issue from last time. Had error code f47. Powered unit off and replaced the module. I then programmed it to #23 and and tested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Matthew
Job Details: 11/22/2022
Arrived onsite and found oven door gasket failed allowing heat to escape. Replaced gasket and tested. Unit now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78723
Wesley
Job Details: 11/22/2022
"Arrived onsite and repaired, the unit by replacing the bin. Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78130
Andrew
Job Details: 11/22/2022
Arrived on site to test unit for RC not cooling properly. Found thermistors in range. Found damper opening and closing as designed. Unit would cool then go into defrost cycle every 3mins. Per service pointer W11512008A replaced control. Unit starting to cool. No leaks detected. Job complete.
We serviced a
MAYTAG MICROWAVE
Model MMW5530DAB
Near Austin, TX 78737
Leonardo
Job Details: 11/22/2022
Arrived on site to test microwave not working. Its not a combo unit microwave its separated from the oven. Did not work on unit did not collect anything
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Matthew
Job Details: 11/22/2022
Arrived onsite for freezer freezing over. Upon arrival found temperatures ideal. After inspection found fill tube to ice maker pinched and causing water to leak in cabinet and freeze. Corrected fill tube and tested. No leaks present at this time. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Seguin, TX 78155
Andrey
Job Details: 11/22/2022
"Arrived on site to install broken/ missing part, customer received oven vent and it needed to be installed, installed vent, job complete"
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near New Braunfels, TX 78130
Andrew
Job Details: 11/22/2022
Arrived on site and replaced previously diagnosed console. Unit now working as designed. Advised customer to connect unit to WiFi. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78726
Vincent
Job Details: 11/22/2022
"Arrived on site for dryer, inspected unit and work area. customer complaint was dryer not drying. Tested unit and found the vents clogged and unit not heating. Disassembled unit and tested the element and it showed open. Replaced element and used my shop vac to clean all debris inside unit. I recommended customer to get vents cleaned. Unit is now operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrey
Job Details: 11/22/2022
"Arrived on site to replace previously diagnosed control, HV control, LED control, deli UI,Control UI, ice box fan, RC evaporator fan harness and support, FC evaporator motor harness, replaced parts tested unit the pulsating on the 12 volt Circuit is now gone, evaporator developed a good frost pattern, at this time unit is running as designed, customer will monitor and if any issues return will call us back, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Georgetown, TX 78633
Lou
Job Details: 11/22/2022
"Arrived on site to inspect washer not responding. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I tested the control panel harness and it is good and found the service LED flashing on the main control. I removed and replaced the control panel (W11319991 ) and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Liberty Hill, TX 78642
Lou
Job Details: 11/22/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the Fc evap cover engulfed in frost/ice. I checked the bottom of the FC door at the gasket and chassis and found that there is still a gap causing airflow into the freezer section. I placed the unit in diagnostics and tested defrost and it is operating as designed. Checked the defrost thermistor and it is good. Contacted techline and spoke to Andrew and provided the SR number and sent another photo of the gap. Andrew advised that the file would be sent for review and attached to the same SR#7734912856. I advised the customer that they would normally hear from someone within 24-48 business hours but due to the holidays, it most likely wont be until the following Monday. Unit will need to be defrosted again. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Spicewood, TX 78669
Kevin
Job Details: 11/22/2022
"Arrived on site and inspected microwave and found fan blades are making noise while spinning. Removed vent cover and found debris stuck in fan blade. After clearing fan blade it is now quiet and running normally, job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78749
Scott
Job Details: 11/22/2022
"Arrived on site for control buttons frozen . Found control unresponsive . Removed control and found control wasnt properly set in housing and button control wasnt pushing on control. Shifted control into proper position . Now control is responding to commands . Double checked and no ice or frost in either sections . Couldnt duplicate any issues with ice maker or dispenser at time of service . No water leaks detected at time of service. Called tech line , same sr #. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Salado, TX 76571
Tyler
Job Details: 11/22/2022
"Arrived on site for washer needing previously diagnosed control, gearcase, and slider. Upon arrival reconfirmed issue and installed all 3 parts. Reassembled and tested unit. Found no failures, leaks, or errors. Informed customer unit was ready for use. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Scott
Job Details: 11/22/2022
"Arrived on site to replace valve found water shut off at wall and line was kinked . Unlinked supply line and turned water on. Ran harvest , All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/22/2022
Arrived on site for dryer not turning drum. Upon arrival confirmed issue and found belt had broken. After inspection of other hardware I replaced belt and found dryer functioning as designed. Call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bellmead, TX 76705
Jonathan M
Job Details: 11/22/2022
"Arrived on site for a dryer that is not operating. Inspected unit and work area. The customer advised that whenever he tries to start a load, the unit does nothing. Checked voltage at the wall and found proper voltage with the unit idle. Checked the thermal fuse and found it showing continuity. Tested voltage from line one to neutral When they push to start was pressed and found voltage dropped from 124.4 V down to 1.6 V. Tested voltage on the line two side to neutral and found voltage go from 124.4 V to 244 V. Check voltage at the plug and confirmed the same issue. Advise the customer that his problem is an electrical supply issue and will need to be corrected to fix his issue. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2022
Arrived on site to test unit for steam sprayer staying on. Customer stated she never used steam feature. Removed water supply from dryer. Ran ventilation test and found air circulation restricted. Advised to have venting leading to exterior cleared. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Elgin, TX 78621
Matthew
Job Details: 11/22/2022
Arrived onsite for washer making noise is agitating cycle. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran test cycle and could hear noise. Disassembled unit and found obstruction in between drive shaft and agitator. Removed obstruction and tested. Unit is now functioning properly. No excessive noise at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78738
Luis
Job Details: 11/22/2022
"Arrived on site for loud noise. Customer played recording of noise,diagnosed noise from recirculating pump,replaced defective pump ran new pump no odd or loud noise from pump."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Cliff
Job Details: 11/22/2022
Arrived on site to diagnose a dishwasher with an upper sprayer that melted on heater. Found no failures to sprayer mount or manifold. Advised customer a dish in unit may have rotated collar on sprayer causing issue. Replaced sprayer and tested unit and documented with safety. All is working properly at this time and no leaks were found at time of service. File# 7735069591
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Round Rock, TX 78664
Cliff
Job Details: 11/22/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping and cam damaged. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Jarrell, TX 76537
David Z
Job Details: 11/22/2022
"Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival unit was unplugged. Customer said they had noticed some frost on the evaporator cover, which likely means it had a defrost issue. When I moved the unit to give it power I did find water on the ground, so pan was full. When plugged in unit is cooling properly. I checked the defrost circuit and found the connector for the brown wire for the heater unseated, so heater could not be powered. Repaired connector and tightened. Unit should now be working as designed. Customer advised to leave unit in failure state so we can more accurately troubleshoot if issue returns. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/22/2022
Arrived on site and replaced previously diagnosed harness. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78130
Andrey
Job Details: 11/22/2022
"Arrived on site to replace previously diagnosed UI, replaced UI tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78739
Kevin
Job Details: 11/22/2022
"Arrived on site and found freezer door switch is jamming, Replaced freezer switch and Discussed with customer possibility that it may get frost in it which could also cause it to get stuck. At this time no one is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Paul
Job Details: 11/22/2022
Arrived onsite for a washer that is still tearing holes in the clothing. I found the wash plate bolt that was tightened on the previous visit still tight. I inspected the entire inside of the basket and wash plate. There are no burrs in the unit. I went ahead and changed the capacitor per techlines recommendation on the previous visit just in case it is breaking down during use. Before replacing the capacitor I tested it again and it showed 45mf. I ran a calibration and a diagnostics cycle. The unit completed the cycle and worked as designed. No water leaks were present at the time of service. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Lakeway, TX 78734
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for flames to high on low. Adjusted all burner flames test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Austin, TX 78723
Wesley
Job Details: 11/22/2022
"Arrived onsite for f3e2 and tested sensor bars from the control and found proper continuity. Inspected vent to the outside for proper airflow and determined airflow is good. Advised customer on findings and cleared error codes. Customer stated mostly not drying towels and throws using sensor cycles. Advised customer on using timed dry with custom settings for thorough drying of larger items, as there can tend to be premature end times with towels and bedding. All else checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Killeen, TX 76542
Tyler
Job Details: 11/22/2022
Arrived on site for refrigerator not allowing mullion bar to shut properly when closed. Upon arrival confirmed issue and found spring in bar failing. Replaced mullion and tested door. Found unit closing and functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/22/2022
Arrived on site to test unit for not drying properly. No stored error codes. Ran diagnostics with no issues and verified element engaging with proper voltage. Advised customer on use of jet dry and purging cold water prior to starting unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Waco, TX 76657
Jonathan M
Job Details: 11/22/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Did confirm the customers complaint and found the pump and motor not sitting properly inside of the dishwasher. Went to set the washer motor in place and found that the brackets holding the wash motor in place were broken. Replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Round Rock, TX 78681
Vincent
Job Details: 11/22/2022
"Arrived on site for microwave, inspected unit and work area. customer complaint was the microwave not heating. Tested unit and found it not heating. Removed unit and found bad magnetron and capacitor was reading to specs but it looked inflated. Replace mag, cap, and diode. Unit is now heating and operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Killeen, TX 76543
Tyler
Job Details: 11/22/2022
Arrived on site for refrigerator not allowing lower door to seal. Upon arrival confirmed issue and found cause of failure was door to door being misaligned on hinge. Adjusted door and found unit sealing as designed with no failures. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Cliff
Job Details: 11/22/2022
Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Paul
Job Details: 11/22/2022
Arrived onsite to replace previous diagnosed parts and to check the unit for no ice. I replaced the left and right pantry door gaskets. Ms stated the icemaker never made ice. I found an E5 error. I ran the harvest and fill test and all worked as designed. I tested the fill tube heater and found it good. I found the icebox fan working as designed. I replaced the icemaker. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Spicewood, TX 78669
Kevin
Job Details: 11/22/2022
Arrived on site and found customer intermittently experiences drain error. Found both dishwashers are sharing a drain connector to garbage disposal and there is also a reverse osmosis system training here as well. Showed customer that This is likely the cause of their experience. Left dishwasher also does not have a high drain loop. Reverse almost this train will need to be relocated. Documented installation type with tech line 7735105701
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Scott
Job Details: 11/22/2022
Arrived on site for range flashing error code . Found control not responding to any commands . Replaced ui main control. Tested all burners and preheated oven . Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Clifton, TX 76634
Jonathan M
Job Details: 11/22/2022
"Arrived on site for a washing machine that is not filling with water. Inspected unit and work area. Tested the unit in manual filling and found both hot and cold not pulling in any water. Checked water pressure on the cold water valve and found proper water pressure. Checked water pressure on the hot water valve and found no water coming through whether the valve is open or not. Went ahead and replace the water valve but did explain to the customer of that without hot water, she may still encounter issues. Advise the customer to try the unit on top cold for the short period until they get their hot water supply issue fixed. Tested the unit and diagnostics and was able to get cold water to flow properly through the washer. All other functions of the unit were working as designed. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Belton, TX 76513
David Z
Job Details: 11/22/2022
Arrived on site to install new double valve due to recently replaced valve failing. Replaced valve and tested unit. Verified unit working as designed. Call completed with no water leaks.
We serviced a
WHIRLPOOL COOKTOP
Model KCIG556JBL00
Near Lakeway, TX 78734
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for pots not working. Found customer no using induction cookware. Job complete
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2022
"Arrived on site to test unit for RF burner constantly clicking, center front burner flames not changing and LF burner no simmer. Found both outside front burners had summer orifices clogged. Cleared restriction and adjusted center front flame height. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78130
Andrey
Job Details: 11/22/2022
"Arrived on site to test unit for no drying dishes, put unit through diagnostics, all components are activating properly, heater is engaging, stated to customer to use rinse aid at all times and prop door to allow it to air dry, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78745
Joe Z
Job Details: 11/22/2022
Arrived onsite for door hinge needs replacement. Upon arrival inspected unit and found left rear ofAnd found that left rear corner of lid has failed. Inspected and tested hinges and are goo. need to replace lid. Replaced lid and the lid. Lid open and closes correctly. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Burnet, TX 78611
Maurice R
Job Details: 11/22/2022
Arrived onsite for - SP W11632927 - Special Project S153AWB. Talking with the customer and the experience he was having with the unit I replaced the Capacitor on the unit. customer said that the noise was happening at the beginning of the spin cycle. Tested unit and it is working as designed. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details: 11/22/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler. Ran the unit under a vacuum for 15 minutes and found the pressure hold for 15 minutes. Charge the unit up with 56 g of R600. Tested the unit and found the unit cooling and operating as designed. Advised the customer to keep an eye on the unit over the next 30 days and the car back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76542
Tyler
Job Details: 11/22/2022
"Arrived on site for refrigerator needing previously diagnosed control, harness, and thermistors. Upon arrival confirmed issue insured all ice was gone from evap coil and installed parts. Informed customer to give unit 24 hrs to cool. Call complete"
We serviced a
LG WASHER
Model WM2501HVA
Near Salado, TX 76571
David Z
Job Details: 11/22/2022
"Arrived on site to follow up on washer that leaked immediately following service. I thoroughly examined the area in and around the washer for leaks. I found no water leaks in the rear of the unit or the drain. I found water and soap trails coming from the bellow area due to large amount of crust and hair on the door and bellow. I ran the unit with the lid off and checked for leaks. Found a slight drip coming from the steam box pressure hose around the clamp. I adjusted the clamp to stop the leak. I also cleaned the bellow to allow for a better seal. I ran multiple cycles including a clean washer cycle for over an hour and did not get any other leaks from the unit. Unit had a large amount of suds, likely due to old soap buildup which can get in the pressure line and trigger the IE error. TG also informed the customer of the very low pressure he verified at times during the cycles, which needs a plumber to resolve. Low pressure can also trigger the IE error, which is a pressure / water error. Advised customer to run cleaning cycles to remove soap buildup and unit should return to normal function. At time of service completion there were no codes or leaks found. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Cliff
Job Details: 11/22/2022
Arrived on site to replace door for refrigerator. Replaced fc door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Maurice R
Job Details: 11/22/2022
Arrived onsite for previously diagnosed parts. Installed magnetron & diode in the unit. The customer had a video of the MW making a loud noise. The noise sounds like the magnetron was struggling.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78633
Gerry C
Job Details: 11/22/2022
"Arrived to instal previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. I vacuumed the system and found inconsistencies with readings and then pressurized the system and tested. After finding no leaks in either evaporator or within any accessible tubing, I re-vacuumed and then charged the system. The unit started cooling and I advised the customer to contact us if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Hutto, TX 78634
Cliff
Job Details: 11/22/2022
Arrived on site to replace previously ordered parts for range. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Temple, TX 76504
David Z
Job Details: 11/22/2022
"Arrived on site to install previously diagnosed parts to resolve dead microwave. I checked voltage at the control and was able to find a reading of 120, but unit would not power on. I checked and also found 91v at neutral. Replaced the control and filter board. I checked the outlet and found its only reading 82v on my voltage tester. I tested the unit on another outlet and found it working as designed with no issues. Microwave outlet is bad, causing the unit not to work properly. Advised customer to have an electrician come out and fix the outlet, and can use the unit on an extension cord. Unit now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Woodway, TX 76712
Jonathan M
Job Details: 11/22/2022
Arrived on site to install previously diagnosed heart. Inspected unit and work area. Replaced the evaporator fan assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for center burner not working. Test unit and found bad burner head. Replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Austin, TX 78746
Luis
Job Details: 11/22/2022
"Arrived on site for water not dispensing. Found water line freezing,decreased temp setting to prevent water line freezing in fresh food compartment"
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 11/22/2022
"Arrived on site for no cool. Replaced evaporator,3 way valve,solenoid and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered u it on checked low side pressure good."
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Georgetown, TX 78633
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dryer drum not turning. Upon further inspection, I tested the unit and found the drum not turning. Disassembled the unit and found the belt had flipped over and the smooth side was on the drum side and not providing any grip for the drum to turn with a load. Corrected the belt and retested and reassembled the unit and retested again. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78723
Wesley
Job Details: 11/22/2022
Arrived onsite and replaced parts per diagnosis. Found gasket needed only to be heat treated to resume the proper shape. Unit is now operating as designed. Advised customer on repair.