Local Reviews
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Joseph C.
WASHER MAYTAG MVWC565FW1 "Arrived on site for “not spinning at end of cycle” complaint. Inspected unit and found faulty lid switch. Removed and replaced lid switch. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Diego G.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site. Checked for no wash issues. Found sump and motor not allowing wash to occur. Will need sump and motor and control for back up. Resch for 11/27/18 ; ordrng 1 W11025157 (SUMP AND MOTOR ASSY )
Diego G.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site. Checked for no wash issues. Found sump and motor not allowing wash to occur. Will need sump and motor and control for back up. Resch for 11/27/18 ; ordrng 1 W11025157 (SUMP AND MOTOR ASSY )
Diego G.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site. Checked for no wash issues. Found sump and motor not allowing wash to occur. Will need sump and motor and control for back up. Resch for 11/27/18 ; ordrng 1 W11025157 (SUMP AND MOTOR ASSY )
Clif L.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to Diagnose a dishwasher with a damaged front panel. Found front panel dented in upper right corner. Replaced door panel and found all is working properly at this time. Do you know was not hooked up to water at time of service.
Brandon C.
REFRIGERATOR MAYTAG MSF21D4MDM01 "Arrived on site to replace freezer door, I replaced freezer door, the unit tested good, however the freezer door handle was loose due to the set screws not catching properly on freezer door. I applied some power grab to the screws and told customer to keep an eye on it. Ordering grille because the original one did not fit the new door. ; ordrng 1 CNOTE (OFFICE TO DROP SHIP TO CUSTOMER ) and 1 CNOTE (AUTH) and 1 W10397395 (grille)"
Brandon C.
VENTHOOD KITCHENAID KIRD861HSS0 Arrived on site for customer complaint of downdraft not working found faulty gear motor. Ordering gear motor. ; ordrng 1 WPW10323310 (motor-gear)
Jonathan S.
COOKTOP WHIRLPOOL WCG51US6DS00 "Arrived on site for cooktop having or yellow flame (see SD-QUICKPIC). Called whirlpool tech support and spoke with Butch and advised to check correct insulation for neutral gas(SR#7723400826). Checked orifice and regulator, set to neutral gas. Found customer had dehumidifier in bedroom on. Had customer turn off dehumidifier and turn exhaust fan on and cracked door. Found failure is due to dehumidifier. Flame corrected itself(see SD-QuickPic). All checks good."
Brandon C.
WASHER MAYTAG MVWB700VQ0 "Arrived on site for customer complaint of lid not locking on washer. Found lid lock to be functioning properly in diagnostic mode, found hinges for lid were faulty causing lid not to close all the way preventing the lid from locking. Ordering hinges. ; ordrng 1 WPW10141681 (hinge) and 1 WPW10141682 (hinge)"
Tyler B.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived on site for buzzing noise, found water line rubbing unit, attached water line to unit and tested good.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT311FZBM00 Arrived on site and found unit fridge gasket gapping. Restored gasket seal. Unit operating as designed.
Wesley P.
DRYER MAYTAG MEDX655DW1 Arrived on site and installed handle. All checks good.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and leveled fridge and instructed customer on design. All else checks good, no leaks. Unit operating as designed."
Tyler B.
REFRIGERATOR WHIRLPOOL WRF995FIFZ "Arrived on sote for no ice, found RF EVAP frozen, advised customer on defrost procedure. Signed waiver. Adding note for office to call customer for extended warranty information verification. Customer has 5yr extended via lowes ; schdld next appmnt for 11/20 TUE 8-12"
Wesley P.
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site and found icemaker function proper and correct. Advised customer that symptoms were likely related to air gap. Advised to keep freezer door shut. All else checks good, at time of service. Icemaker not overfilling or freezing over. No evidence of icemaker fill spray."
Wesley P.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on sound motor dead. Replaced sump and motor. Similar symptom after repair. Ordering control to correct voltage. Unit needs more work. ; ordrng 1 W11120155 (CONTROL)
Wesley P.
MICROWAVE GE JVM3160RF2SS Arrived on site and replaced the fuse and the cap and diode and mag. Unit is now operating as designed. All checks good.
Wesley P.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site and tested unit for spin squeak. Unable to replicate symptom. Advised customer that all checks good and that some motion noise is normal.
Wesley P.
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site and replaced missing stop. Advised customer on use and care.
Tyler B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for no heat found cut off popped R&R cutoff and tested good
Tyler B.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for nosiey unit,ran diag found control damper making noise, and had ice maker failure code for lost home position. R&R ice maker and dampener and tests good , no leaks on site"
Tyler B.
WASHER MAYTAG MVWB835DW3 Arrived on site for console replacement. R&R console and tests functions. Working as designed. No leaks on site
Jonathan S.
DRYER LG 110KWWZBX945 "Arrived on site for dryer not heating. Performed diagnostics mode and found L2 voltage drop. Gained access to element and fuses. Found cut-off failed again due to bad element. Need to replace element assembly to complete repair. Customer approved repair. Removed failed element assembly. Used shop vac to remove lint buildup. Installed new element. Ran on air dry to help remove dust particles. Ran on high high and measured temperature. All tested good.
Steve C.
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor will not turn on. The compressor electrical wiring checks good. Found the start device is shorted. Replace the start device and tested the unit. Unit works properly and advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.
Scott M.
WASHER WHIRLPOOL WFW9400SU01 "Arrived on site for f20 error . Ran diagnostics f20 was only error code . During fill water was barely coming into unit . Found valve was badly clogged with sediment . Replaced valve. Ran diagnostics water flow to unit is vastly improved . No water leaks detected at time of service . Job complete ."
Scott M.
VENTHOOD KITCHENAID KXW4336YSS0 Arrived on site to install blower motor . Was unable to complete repair . Failed to notice on initial visit that back of unit needed to be removed to drop motor is grouted in to back splash . Informed customer . Unable to complete repair . No money collected .
Paul R.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived onsite for the refrigerator to install the previous diagnosed defective parts by SM. I was able to remove the ice bin with a lot of pressure on the tabs. I installed the new bin and it comes off the tabs easy like it should. Call complete.
Kevin B.
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site and inspected refrigerator and found fresh food door is forward/pokes out a little more than freezer door. Attended to adjust refrigerator feet but this had no effect. Inspected fresh food door hinge end it is not twisted, more missing part. Door seal is closing properly and there is no conversation present. Could not make any adjustments two fresh food door, collected service fee, job complete."
Kevin B.
RANGE KITCHENAID KDRS483VSS04 "Arrived on site checked range with gas detector and did not find anything registering on any burner valves or orifice exit. Used bubble solution on all connections for valves and orifices and did not find any gas leak. Reported findings to safety team, 7723349082"
Kevin B.
OVEN GE PT956SM3SS "Arrived on site and inspected oven and found that top oven will not begin heating, and has been given customer F3 error code for fail temperature sensor. Replace temperature sensor and all function has now returned to oven. Started it on a bake cycle and broil cycle and it is operating properly, job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site and found a gasket channel on the new door is broken and partially collapsed. Removed the fill tube heater from a new store and installed it in the old one. Heater should now work, know further repair is required at this time, no water leaks from connections at time of service, job complete."
Scott M.
DISHWASHER KITCHENAID KUDS03FTSS2 Arrived on site for dead dishwasher . Found dispenser solinod melted and control . Replaced dispenser and control. Still no UI .ordering UI console and another control.Please call to set return visit ; ordrng 1 AUTHO and 1 WPW10084136 (panel-cntl) and 1 WPW10084141 (cntrl-elec)
Paul R.
DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived onsite for the dishwasher that all the lights turn off after the unit fills with water. I checked stored error codes and found an F4E3, F6E2, F6E4, & F6E6. I found voltage to the pump but the pump motor only hums. I replaced the pump and motor assembly. I cleared the error codes and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Thomas L.
OVEN JENN-AIR JMW3430HP00 Arrived on site to replace control panel which would not allow for microwaved usage. Installed new control panel that program properly and now both the oven and the microwave function properly.
Thomas L.
OVEN WHIRLPOOL RBS305PRS00 Arrived on site for no heat condition. Tested unit and found open TOD. Replaced and tested unit. All operations are now Norman.
Thomas L.
RANGE WHIRLPOOL WFC150M0EB3 All right sounds like or unit displaying an F9 Failure code. Enter inventory home via garage. Verified that the voltage is coming to the phone or incorrect. Exited home via garage door. Left voicemail for customer.
Kevin B.
DISHWASHER GE GLD5600N00BB "Arrived on site and Replaced motor, Upper and lower rats diagnosed by previous technician. Also found inlet water valve is leaking at connection to waterlines, took one picture. customer will need to provide a new water line. Upper rack was also missing stops and several plastic pieces, ordering remaining parts pending AHS approval.; ordrng 2 WD12X0344 (rack slide end cap)s and 1 WD15X10003 (valve,water) and 2 WD28X10180 (shelf multi purpose)s and 2 WD28X10181 (gripper stemware)s"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for refrigerator developing moisture on mullion and freezer gasket. At time of service no moisture was present. Tested AC voltage to mullion and found within range. Tested heater resistance and found at 1.4 k ohms. Inspected RC and FC door gasket. Found minor gap between cabinet and cavity. Called tech-support and spoke with David (SR#7723454801). He stated to replace mullion and seal between cabinet of FC. Removed mullion and installed new. Added food grade whirlpool approved silicone between cabinet and cavity. Tested operation. All tested good, no water leaks present at time of service."
Paul R.
REFRIGERATOR JENN-AIR JS42SEFXDA Arrived onsite for the refrigerator that has no lights and nothing is working. I found the DC power supply defective. The control has 120VAC into it but the DCV coming out of the control bounces from 0VDC to 18VDC and is not steady voltage. Need to replace the DC power supply to further test. ordrng 1 WP67001360 (SUPPLY- PO)
Jonathan S.
RANGE WHIRLPOOL WFE540H0ES1 Arrived on site for oven having burnt smell from back of unit. Maintenance personal stated they found power cord loose on terminal block. Inspected damage and found minor damages done to power cord and not be to terminal block. Repaired power cord and tested all heating operations. All tested good.
Jonathan S.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site for oven getting error code. Performed diagnostics mode and found error code F1-E1. Found failed control and MCR according to tech sheet. . Removed failed MCR and control. Installed new controls and tested unit. All tested good.
Jerry C.
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to instal part. I removed and replaced the damaged door panel and tested. Operational test good, no leaks observed during service."
Thomas L.
RANGE JENN-AIR JES9800CAS02 arrived on site as left front burner was not working. Found switch was shorted and blackens. removed and replaced shorted left front burner switch.will also need. Unnerving as it has no resistance between both yellow wires. 62.98 Switch169.99work99.48 element; saved tckt
Jonathan S.
WASHER WHIRLPOOL CAE2743BQ0 "Arrived on site for commercial washer making loud noise durning spin cycle. Performed diagnostics mode , no error codes. Ran automatic cycle and found failed inter gearcase bearing. (
Thomas L.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for no power and no operation. Found power to control but not out of control. ; ordrng 1 W11170319 (CONTROL)
Steve C.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for the unit is leaking water. Tested the unit and found the water tube to the icemaker has been chewed off by mice. Replace the parts and tested unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
DRYER MAYTAG MEDC215EW1 Arrived on site for the unit will not advance through cycles. Tested the unit and found the timer is defective due to the motor seized. Replace the timer and tested unit. Unit works properly and also advise the customer to call a electrician due to the wall plug is loose. Advise customer to clean air vents every six months.
Jonathan S.
REFRIGERATOR GE GFE29HSDASS "Arrived on site for RC not cooling. Found RC temperature at 60° and FC at 0°. Inspected RC evaporator and found ice buildup. Performed diagnostics mode and forced defrost mode. Checked voltage and amperage at main control to heater and found within range. Called tech support and spoke with Casey. Want through diagnostics mode and he stated air flow issue and to replace evaporator cover with fan. ordrng 1 SEENOTE (SCH APP DUE TO NO ETA ON RC COVER) and 1 WR17X13142 (evap cover asm ff) and 1 WR60X26866 (RC EVAPORATOR )"
Steve C.
MICROWAVE GE JNM1541DN1BB Arrived on site for the unit panel is not working and unable to press numbers. Tested the unit and found the panel has shorted out. Replaced the panel and tested the unit. Unit works properly and job complete.
Jerry C.
OVEN WHIRLPOOL WGE745C0FS00 "WGE745C0FS Arrived to inspect temperature issue. During inspection the lower door was not fully seated into the hinge receivers and required removal and reinstallation. I tested the unit and found it claimed a 350 degree preheat at 360 cycling temperatures were 301, 348. I induced a 15 offset and tested. I advised the customer about calibration. Operational test good."
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher water dripping down door coming under console panel. Performed diagnostics mode, no error codes. Removed panel to gain access to steam port and seal. Found console at a bent angle and not allowing steam port to seal. Will need to replace console to complete repair. Will return with inter door panel and vent gasket on return. Schedule return for the 28th due to customer availability. ; ordrng 1 WPW10733627 (CONSOLE)"
Jerry C.
RANGE WHIRLPOOL WCG97US6DS00 "WCG97US6DS00 Arrived to inspect knob issue. I found the knob driver had failed and required replacement. I removed and replaced the knob and tested. Operational test good, no gas leaks detected during service."
Jerry C.
OVEN JENN-AIR JJW3430DS02 JJW3430DS02 Arrived to inspect panel issue. The panel had incorrectly reacted to button presses and the clock was the only thing displayed. I removed and replaced the UI and set to the correct model. I tested the unit and operation was normal.
Jerry C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ01 Arrived to inspect rc temperature. I found it at 42 at setting 4 and set the unit to 5 bars and advised the customer on the setting. I verified within the service manual there are no temperature offsets and inspected thermistor placement. Operational test ok, no leaks observed during service."
Steve C.
COOKTOP KITCHENAID KDRS467VSS04 "Arrived on site to replace the control, and membrane due to unit randomly beeping. Replaced both parts and tested the unit. Unit fan is working properly and tested the unit at 350 degrees. Turn the unit off and the cooling fan turns off. Called Whirlpool Sr#7723452009 Robert and advise the control is defective due to not turning on the cooling fan after baking. Also advise to replace the vent due to service pointer W10900021. Will need to get autho and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 W10852104 (cntrl-elec) and 1 W10903603 (deflctr-vt)"
Jerry C.
ICE MACHINE KITCHENAID KUIA18PNLS4 KUIA18PNLS4 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the pump and control and connected to the customer provided replacement drain tube. I tested the unit and all functions returned and I found no signs of leaks. Operational test good.
Jonathan S.
MICROWAVE WHIRLPOOL WOC97EC0HZ00 Arrived on site for oven microwave combo having error F1-E4. Performed diagnostics mode found error code F1-E4. Ran test cycle on microwave. Called tech support and spoke with Kurt (SR#7723458288) He stated failure may of occurred with door switch press with door opened. With unit working correctly he advised that no repair is need. Tested heating operations. All tested good.
Jerry C.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "WSF26C2EXY02 Arrived to inspect leak. I found the water supply ruptured and leaking onto the lower unit pan area. The filter head hammers badly and will require replacement. Due to the ruptured tubing, the high side tube was damaged and a section will need to be replaced as any movement will cause sealed system rupture. Office to order service port and dye drier and schedule two hours for return sealed system service. Water to unit shut off.; ordrng 1 SF8404 (SERVICE PORT) and 1 WPW10143759 (dryer)"
Paul R.
DRYER MAYTAG MEDB850WQ0 "Arrived onsite for the dryer that just keeps running, never stops, and is not drying the clothes. I found a bird nest in the dryer duct on the outside of the home keeping the dryer from exhausting (see SDQP). The duct went straight thru the wall so I removed the flex duct and took a broom handle from the inside of the home and knocked the nest out of the vent pipe. I tested the dryer and the drum temp is cycling between 143-213 degrees and is working as designed. Call complete."
Jerry C.
MICROWAVE WHIRLPOOL WMH78019HZ0 "WMH78019HZ0 Arrived to inspect heating issue. The heating system was making a very loud buzz and will require the mag, cap and diode to be installed. I found the door interlock system falsely triggering and it will require replacement of the interlocks and switches as well and may have contributed to the heating system failure. The customer is requesting the last call of the day on return service date of 11/21. ; ordrng 1 CNOTES (LAST CALL OF DAY PLEASE) and 1 W10211974 (switch) and 1 W10269458 (switch) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock, TOP) and 1 WPW10156813 (interlock, BOTTOM)"
Kevin B.
DISHWASHER MAYTAG MDB4949SDE2 "arrived on site and inspected dishwasher and found no power showing on user interface. Inspected control board and found it is burnt out and main harness has burned out as well.
Kevin B.
RANGE WHIRLPOOL WFG515S0ES "Arrived on site and inspected range and sound control has melted during a cleaning cycle, after replacing control all function has returned to Oven, Job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SMYB02 Arrived on site for noise issue. Power cycled unit diagnosed noise from damper control. Removed faulty damper installed new damper control powered unit on no odd noise from new damper
Luis M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for loud noise while unit is running. Found excessive vibration noise from bottom base of unit. Adjusted compressor set screws removed condenser tubing from vibration on each other. Lowered from wheel brackets powered unit on no vibration noise from base of unit.
Jerry C.
MICROWAVE KITCHENAID KOCE500ESS05 "KOCE500ESS05 Arrived to inspect code. I was able, after multiple attempts, to get into some mode that would only display the F6E8 error. Lighting within the chassis would not work as well. The unit was misinstalled the the feet were removed. The lower air duct was bent to clear the cabinet and will require correction. The customer will contact a contractor to correct the cabinet cutout. The unit will require the UI, microwave appliance manager, and chassis feet. Further discussion with the mfg is required due to installation issues. Office will schedule return service. ; saved tckt"
Diego G.
OVEN KITCHENAID KODT100ESS02 "Arrived on site. Replaced door assembly and tested unit, all functions tested OK. Job complete"
Diego G.
OVEN KITCHENAID KODT100ESS02 "Arrived on site. Replaced door assembly and tested unit, all functions tested OK. Job complete"
Diego G.
OVEN KITCHENAID KODT100ESS02 "Arrived on site. Replaced door assembly and tested unit, all functions tested OK. Job complete"
Scott M.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived on site for all fridge freezing stuff . Unit is defrosting . Replaced control and thermistor . All checked normal . No water leaks detected . Job complete.
Scott M.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for no heat dryer . Found high limit thermostat was blown .replaced thermostat . Unit is heating . All fuses and heater are checking good . No lint build up at time of service . Job complete . Did recommend to clean vent and replace hose .
Luis M.
REFRIGERATOR WHIRLPOOL WRT519SZDM00 Arrived on site for freezing in fresh food. Removed control cover found updated control for freezing issue not installed. Unit will need updated control assembly. Return appt set for Tuesday 11/20 collected service call fee; ordrng 1 W11223731 (CONTROL)
Kevin B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and found latch has released from dishwasher cabinet, I didn’t install dishwasher and corrected latch and it is now operating properly. No water leaks from connections at time of service, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for lights issue. Found upper leds in fresh food dim and no led in freezer. Customer reset break no change in leds diagnosed failed freezer led causing issue. Ordering freezer led and Incase need upper leds.; ordrng 2 W11126053 (LED MODULE)s and 1 W11228131 (LED MODULE )
Lou S.
RANGE WHIRLPOOL WFG525S0HS0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the oven door outer glass and nameplate. The original outer glass was warped causing the stainless trim to pop/peal off. Tested the unit and it operated as designed. No gas leaks detected during service, job completed"
Diego G.
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived on site. Found blower assembly damaged once again. Will need new blower assembly to repair unit. Factory order part. Office to reschedule; ordrng 1 W10894839 (BLOWER ASSY )
Diego G.
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived on site. Found blower assembly damaged once again. Will need new blower assembly to repair unit. Factory order part. Office to reschedule; ordrng 1 W10894839 (BLOWER ASSY )
Diego G.
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived on site. Found blower assembly damaged once again. Will need new blower assembly to repair unit. Factory order part. Office to reschedule; ordrng 1 W10894839 (BLOWER ASSY )
Al R.
MICROWAVE GE JVM1950SR1SS Arrive to inspect microwave not heating. Tested all switches and determined all 3 needed to be changed. Removed and replaced all switches. Unit tested as designed. Job complete.
James C.
COOKTOP KITCHENAID KGCU482VSS01 "Arrived on site and installed new harness, ignition module, one reignited and indicator light. Tested for proper operation and found unit working properly. Job complete"
Scott M.
RANGE WHIRLPOOL WEE760H0DH0 "Arrived on site for oven not working . Found cooling fan issue . Unit is out of warranty, no one in leasing office to auth repair . Will need to replace blower .
Al R.
OVEN MAYTAG CWG3100AAB25 "Arrive to inspect ( THERE IS POWER TO THE CONTROL PANEL--WHEN THEY GO TO BAKE IT WILL IGNITE BUT NO GAS--WONT TURN ON) verified complaint and removed and replaced the igniter that when tested showed infinite ohms. After installing the new igniter, unit tested as designed. Gas supply shot offs and supply lines were good. JOB COMPLETE"
Steve C.
REFRIGERATOR GE GSH25JFXNBB Arrived on site to replace the manifold and valve per prior tech due to not dispensing water. Replace the both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Joseph C.
DRYER WHIRLPOOL GEW9200LW0 Arrive on site for”no heat”complaint. Inspected unit and found element shorted. Removed and replaced element. Tested unit. Unit is performing as designed.
Joseph C.
DRYER MAYTAG MEDX655DW1 "Arrived on site for “squealing noises, during operation” complaint. Per previous diagnosis, removed and replaced motor bracket. Found heater chute mount(lower)loose and causing majority of noises. Adjusted mounting area. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
James C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site and tested operation. Found fill tube frozen in freezer. Found air leak at the fill tube on rear wall of unit. Used factory approved silicone to seal the air leak. Thawed the fill tube line and tested. Unit working properly and all water connections dry at time of service. Job complete
Al R.
DISHWASHER WHIRLPOOL GU1200XTMLB2 "Arrived to inspect (IVR-WILL NOT CYCLE, WATER WAS HOLDING IN IT, WENT TO TO MANUALLY DRAIN THEN STOPPED) Customer went over to the unit and manually drained the unit by pressing the drain selector on the user interface. I open the dishwasher and observed what looked to be Black mold inside the interior compartment of the entire unit. The float (dome shaped) valve was also caked with detergent from continued pods use. There was an older pod still in the dispenser. I shut off the water from underneath the kitchen sink to eliminate the chance of any leaks from the unit. I then took off the kick plate from underneath the dishwasher and I observed a leak from the copper pipes that lead from the wall to the dishwasher. During my time underneath the dishwasher the leak became bigger and bigger as I watched it. I can inform the customer of the water damage waiver liability form that the is contained in the SD mobile forms page. I advise the customer that they
Al R.
WASHER MAYTAG MHWE900VJ00 "Arrived to inspect (BASKET IS VERY LOOSE/OUTER DRUM IS WEARING OFF PAINT- MAKING BURNING SMELL DURING USE- loud on spin) put unit in diagnostic test mode and confirmed the complaint. Office to order following parts. Outer tub 208238, Tub kit W10243941, W10822583 shocks, WP8182119 Bellow, WPW10159904. CNOTE AND AUTHORIZATION NEEDED. Office to order and schedule new appointment upon authorization.; ordrng 1 280238 (TUB OUTER ) and 1 AUTHORIZATIONNEEDED (AUTHO NEEDED) and 1 CNOTE (2 MAN JOB) and 1 CNOTE (2HOURS) and 1 W10243941 (TUB KIT) and 4 W10822583 (SHOCKS)s and 1 WP8182119 (BELLOW) and 1 WPW10159904 (DRUM ASSEMBLY )"
James C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and tested operation. Found frost build up on ice maker facia as well as ice door gasket. Found that the ice maker has a lost motor position error. After removing the ice maker housing I found the rear adapter seal deformed and the seal on the rear wall of the liner damaged as well. Installed new adapter and seals and installed new ice maker. Ran test on ice maker and found to be working properly. All water connections dry at time of service. Job complete
James C.
RANGE WHIRLPOOL AGR5330BAS3 Arrived on site and removed outer glass to clean dust from inside. Cleaned glass on outer panel and reassembled door. Reinstalled door and tested function. Unit working properly. Job complete
James C.
RANGE AMANA AGR5330BAS3 Arrived on site and tested operation. Found igniter for oven not working. Found proper voltage to igniter and safety valve. Installed new igniter but and found unit will not ignite. Installed new safety valve and tested operation. Found unit now working properly. Job complete
Joseph C.
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 "Arrived on site for”broken toe plate” complaint. Per previous diagnosis, removed and replaced toe plate. Due to how part was damaged, no fees collected. No leaks detected, at time of service."
Joseph C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for “ice buildup on floor of freezer” complaint. Inspected unit and found drain line connection folded over and blocking flow of defrost drain water. Straightened connection. Tested for drain speed. Unit is performing as designed. No leaks detected, at time of service."
James C.
REFRIGERATOR KITCHENAID KSBS25IVBL01 Arrived on site and tested operation. Found that the shaft and coupler have stripped causing no ice to dispense. Unit will need new shaft and coupler to repair; ordrng 1 WP2188917 (shaft) and 1 WP2188918 (coupling)
Joseph C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 "Arrived on site for “no ice production and leaking water” complaint. Inspected unit and found spigot, above icemaker funnel, to be clogged. Cleaned icemaker and spigot. Removed and replaced water valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
REFRIGERATOR WHIRLPOOL GX5SHDXVD03 "Arrived on site for “flakes in icemaker and back of freezer frosted up” complaint. Inspected unit and found flaking ice tray, in icemaker and frost buildup on evaporator. Unit would not allow for forced defrost. Bimetal and heater check good. Will need jazz board and new icemaker. Customer declined parts and repair. No leaks detected, at time of service."
Arthur B.
DRYER MAYTAG MEDC465HW Arrived onsite for customer complaint of dryer taking too long to dry clothes. Tested unit and found housing venting is clogged. Advised customer that house venting will need to be clean out for proper air circulation. Customer will have house venting cleaned out. Customer did not have receipt for proof of purchase with 90days.
Luis M.
REFRIGERATOR WHIRLPOOL KRMF706EBS00 "Arrived on site for cooling issue. Per customer unit would not power on and clicking noise diagnosed clicking noise is 3 way valve. Powered cycled unit compressor not powering on diagnosed faulty main control. Installed updated main control,powered unit on ran diagnostics all test passed ran compressor test unit working."
Luis M.
REFRIGERATOR WHIRLPOOL GX5SHDXVD01 "Gate code 1985 arrived on site for no ice. Power going to icemaker,icemaker stuck in mid cycle and not cycling through diagnosed failed icemaker. Installed new icemaker ran through a harvest water filled new icemaker unit working as designed.
Clif L.
OVEN KITCHENAID GBD307PDB7 Arrived on site to diagnose an oven that is not turning on and not operating properly. Tested unit and found control thermal fuse open and upper oven thermal fuse open as well. I’m on her also stated unit would turn on and off by itself. Tested all other components and found control panel most likely cause of random oven events. Control panel along with both thermal fuses will need to be replaced to complete repairs.
Luis M.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site to install parts from prev. Diagnosis. Replaced icemaker,ice box fan and main control. Powered unit on,icemaker ran through a harvest filled with water,ran diagnostics all test passed. unit working as designed."
Clif L.
REFRIGERATOR KITCHENAID KBSD608EBS01 "Arrived on site to replace icemaker and water valve for refrigerator. Re-tested unit prior to replacing parts and issue appears to be more with electron it controls as a post to mechanical icemaker. Main control board, infrared control, icemaker, and water valve will all need to be replaced at the same time to prevent further issues. Also ordering secondary control to ensure no failures. Return date is set for 11/21/18. ; ordrng 1 W10757851 (cntrl-elec) and 1 WP2318054 (cntrl-elec) and 1 WPW10200659 (cntrl-elec)"
Paul R.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived onsite for the refrigerator not dispensing water. I found the refrigerator set at 34 degrees. I tested the RC temp and it was at 32 degrees. When I tested the dispenser it did work but the water pressure was very low at first and the more I dispensed, the higher the pressure got indicating the lines had ice in them. I set the temps at the factory recommended settings of 37 & 0 degrees. I explained the temp settings to ms. Ms stated the drip tray is discolored and will not clean up. I explained to ms that this would not be covered under the extended warranty because it’s cosmetic and not a functional part. Ms stated AIG said it would be covered. I called the office and spoke with Jen. Jen verified it was not covered. I let ms know. Call complete."
Thomas L.
DRYER MAYTAG DE410 arrived on site for no tumble condition. Found broken belt and front door seal. Customer is going to look at new units before deciding what to do because this unit is 20 plus years old.
Arthur B.
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer leaking water from dispenser area. Found water inlet valve solenoids not closing all the way allowing water to drip from dispenser. Unit will need new water inlet valve. R/S for 11/20. Shut off water supply at house to prevent water leaks.; ordrng 1 W11165546 (VALVE)
Thomas L.
WASHER GE GTW460ASJ9WW Arrived on site or no Fill condition. Removed and replaced parts recommended by the manufacturer to correct the problem. After repairs water tested good and allconnections were dry
Luis M.
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived on site for freezing in fresh food and freezer door not sealing. Found bracket not fully inserted to glide. Removed freezer door added silicone around liner gaps. Installed bracket to glide reinstalled door checked door seal good. Diagnosed air entering around damper enclosure when damper door is closed. Added sealer around damper housing.
Al R.
DRYER AMANA NED4655EW "Arrived to inspect( HEAT/DRY NOT HEATING / NOT DRYING NOISE NOISE DURING OPERATION). Voltage tested and unit tested 240/120/120. Noticed there was a ventilation issue with the dryer and the vent tube. Tested all interior cutoff, heating element and thermal cutoff, all ohm tested good. No lint observed at the time of service, customer to go buy new vent tube. JOB COMPLETE."
Luis M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arthur B.
DISHWASHER HOTPOINT HDA3400G02BB Arrived onsite for customer complaint of mounting screws not installed to mounting brackets. Used 2 wood safe screws and installed to under counter. Dishwasher now does not sag. All water connections were dry at time of service.
Robert J.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on job for complaints of no light in freezer and low light in refrigerator. Found bulb in freezer open replaced light freezer good and refrigerator light returned to normal.
Arthur B.
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and found thermal cutoff with no continuity. Removed and replaced thermal cutoff. Also found dryer tube fully extended. Shortened dryer tube. Reassembled and tested unit. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
DISHWASHER KITCHENAID KUDS30IXSS7 "Arrived onsite to install new sump and adjuster kit to dishwasher from prior tech’s diagnosis. Removed both sump and adjuster kit on upper rack. Reassembled. Tested. Unit now fills,washes,drain and heats as intended. No other issues found. Upper rack adjust easy as well. All water connections were dry at time of service."
Arthur B.
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer PTS switch came off console. Removed console and found installed PTS switch back to console. Adjust holding tab out further so that switch does not move. Reassembled and tested. Switch now secured to console. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
OVEN WHIRLPOOL GMC305PDB07 Arrived onsite to install new bake element to wall oven from my prior visit’s diagnosis. Powered off unit and removed faulty element coil. Installed new replacement. Reassembled and powered unit up. Tested unit. Unit now heats as intended. TOD not needed. No other issues found.
Arthur B.
DISHWASHER GE GDT580SMF7ES "Arrived onsite to install parts to dishwasher from my prior visit’s diagnosis. When arrived, trim was uninstalled to all me to remove dishwasher safely. Tilted unit up. After inspection, found wash pump motor has shorted out causing poor washing. Removed and replaced pump motor assembly. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. Good water circulation coming from spray arms. All water connections were dry at time of service."
Lou S.
DISHWASHER KITCHENAID KDTE334GPS0 "arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. The customer advised that the6 used it one time before and it operated fine and when she used it a second time, it would not drain. I pressed the cancel button to engage the drain pump and when I closed the door, I found that the door latch strike was not catching properly and not allowing the door to close securely. I adjusted the latch and tested the unit with no error codes. The unit operated as designed with no error codes at the end of testing. No water leaks observed during service, job completed."
Wesley P.
MICROWAVE AMANA AMV2307PFB0 Arrived on site and found burnt diode. Replaced hi voltage parts. Also found blown fuse. Return tech to verify diode placed on correct cap side. Ordering fuse to repair. ; ordrng 2 W10138793 (fuse)s
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM3 "arrived on site to install previously diagnosed and ordered parts. At the previous service call, I found that the tracks were badly twisted and bound causing the rack wheels to jump off the tracks and the rack falling. Also found that the rack wheels were broken. I removed and replaced both tracks and all four wheels and the two rack stops. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Lou S.
DRYER WHIRLPOOL MEDB765FW0 "arrived on site to inspect dryer not drying on “normal” mode. Upon further inspection, the customer advised that when she dries on normal mode with a medium sized load, the dryer will run for a few minutes and then turn off. I removed the bottom panel to expose the element, fuse, thermistor, and cutoff/thermostat. Using my thermalcouple, I verified ohms or the components including the sensors. I removed the console to expose the control and removed J14 connector and using my thermalcouple I checked resistance at J14-3 and J14-6 and got 10.6 k ohms when I should have gotten between 11.5-13.5 k ohms. I removed and replaced the thermistor and tested the unit and it operated as designed. I advised the customer to dry larger loads in order for the unit to sense that there are clothes inside the drum. No lint observed during service, job completed."
Clif L.
WASHER WHIRLPOOL WFW87HEDW0 Arrived on site to replace door bell Lowe’s for water. Replaced fellows and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Robert J.
DRYER AMANA NED4655EW1 Arrived on job for complaints of not drying. Found fuse open and not starting. Replaced fuse and test dryer. Also noticed vent flow low. Recommend vent cleaned befor problem starts.
Lou S.
RANGE WHIRLPOOL WEG730H0DS0 "arrived on site to inspect range showing error code F8E0-low fan speed. Upon further inspection, I attempted to turn the oven on and the unit would not respond. I placed the unit in diagnostics to check faulty codes ad found F8E0. I attempted to clear the code, but it would not clear. I unplugged the unit and I removed the control console and removed the burner heads and raised the cooktop to expose the main control. Using my multimeter, I verified ohms to the blower motor at the P5-1 and P6-3 and got 105.7 ohms. I then checked voltage DC at the P7-7 and P7-1 connections and should have gotten 5VDC but only got 1VDC. I quoted the customer CO180 $189.99 for diagnosis/labor and $113.60 for the blower and a 10% military discount for a total including tax of $293.07. The customer agreed to the repair and I removed and replaced the blower and using my liquid gas detector, I checked the three left side gas valves ad they were good. Once I had the unit back toget
Robert J.
DRYER WHIRLPOOL WED7800XW0 Arrived on job for complaints of drum not turning. Found belt slip off tension pulley. Corrected belt location and test . Drum rotation good and air flow good
Robert J.
WASHER WHIRLPOOL WTW7500GW0 Arrived on job for complaints of washer shaking and not completing spin cycle. Ran diagnostics and and checked spin operation good ran calibration. Test washer in spin cycle. No movement of washer operation normal. No leaks detected
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on to replace brackets for freezer door. After replacement of parts customer test door and approved work. No leaks detected
Diego G.
REFRIGERATOR MAYTAG MSD2650KEU "Arrived on site. Replaced compressor, start device, disc tube, UV dryer and valve. Vacuumed and charge unit, all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete"
Diego G.
REFRIGERATOR MAYTAG MSD2650KEU "Arrived on site. Replaced compressor, start device, disc tube, UV dryer and valve. Vacuumed and charge unit, all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete"
Diego G.
REFRIGERATOR MAYTAG MSD2650KEU "Arrived on site. Replaced compressor, start device, disc tube, UV dryer and valve. Vacuumed and charge unit, all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete"
Diego G.
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Replaced main control board on unit. All functions tested OK. Job complete
Diego G.
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Replaced main control board on unit. All functions tested OK. Job complete
Diego G.
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Replaced main control board on unit. All functions tested OK. Job complete
Diego G.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site. Replaced both tracks for third rack. All functions tested OK. No leaks present. Job complete
Diego G.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site. Replaced both tracks for third rack. All functions tested OK. No leaks present. Job complete
Diego G.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site. Replaced both tracks for third rack. All functions tested OK. No leaks present. Job complete
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job to replace harness. After replacement test air flow and cooling.
Robert J.
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived on job for complaints of wet mullion. Ran diagnostics and got 12v to mullion. Ordered new mullion. Availability of part not showing office to schedule. ; ordrng 1 W11084813 (rail-mulln)
Clif L.
ICE MACHINE KITCHENAID KUIS18NNTB0 "Arrived on site to perform general maintenance for ice cream. Clean condenser coil, removed the ice, and initiated cleaning psycho. Fully inspected unit and found all is functioning properly and inform homeowner on finishing procedures for cycle. No further repairs were needed and all is working properly.Cleaner
Steve C.
WASHER MAYTAG MVWB835DW3 Arrived on site for the unit goes off balance. Tested the unit and found in spin unit shakes a lot. Removed the top lid and gain access to the suspension. Found the suspension rod right front is not in place. Secured the suspension rod and assembled the unit. Unit works properly and all water connections were dry at the time of service
Steve C.
REFRIGERATOR WHIRLPOOL WRS321SDHV02 Arrived on site for the unit is leaking water. Tested unit and found the drain is clogged. Found excessive insulation Stuck in the drain. Went to the back and remove the drain tube and found it also has excessive foam build up and is blocking the water flow. Remove the insulation build up and tested the unit. Unit works properly and all water connections were dry at the time of service.
Kevin B.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site and inspected refrigerator and found customer is having difficulty with doors staying open for no reason. Raised front feet to lean refrigerator back slightly per customer request. At this time the doors closed correctly and do not pop back open. Customer will continue to monitor fresh food and doors for correct operation, job complete"
Robert J.
DRYER WHIRLPOOL LTE6234DQ2 Arrived on job for complaints of no heat found thermal fuse open. Will need fuse to complete.; ordrng 1 WP3403607 (cutoff-tml)
Paul R.
WASHER WHIRLPOOL MVWB980BW0 Arrived onsite for the washer that became unbalanced and is leaking water during the rinse cycle. I found the suspension weak and the bleach dispenser overflowing due to a defective fill valve. Ordering the valve and marking the prescreened suspension as UORV. RS for Mon 11/26.; ordrng 1 W10853723 (VALVE)
Paul R.
REFRIGERATOR WHIRLPOOL KFIS20XVMS2 "Arrived onsite for the refrigerator that is completely dead. I found part of the UI out. The UI has 12VDC to it but only the display functions. Nothing else on the unit functions. The main control has 120VAC to it but none of the AC circuit is leaving it, only the 12VDC circuit to the UI is working. I could smell a electrical burning smell coming from the main control. The low voltage control is discontinued. . I called the office and spoke with MS to see if the control could be rebuilt. MS to get with Shana about the control. Ordering C-NOTES & WPW10312695 CNTRL-ELEC.; ordrng 1 C-NOTES (SEE IF 13053103SP CAN BE REBUILT. OFFICE NEEDS TO SCHEDULE THE RV.) and 1 WPW10312695 (CNTRL-ELEC)"
Arthur B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for customer complaint of RC section and deli drawer not maintaining temperatures on french door dual evaporator refrigerator. Checked temperatures and found RC @39F,Deli Drawer @39F. Called WPL Techline Kathy SR#7723457520 and advised to order temp logger to verify if temperatures are rising. Ordering temp logger. OF to R/S. All water connections were dry at time of service.; ordrng 1 PARTS (TEMP LOGGER)"
Steve C.
DRYER WHIRLPOOL WED8540FW2 "Arrived on site for the unit is making vibration noise when unit is on. Tested the unit and found the left side of the unit is making a loud vibration and it’s coming from the motor. The unit is stacked and will need a second man. Will need two hours to complete the repair due to small utility room. Will use the motor, wheel, repair kit and the pads. Office will need to reschedule customer.; ordrng 1 CNOTE (2MAN) and 1 CNOTE (2HRS)"
Paul R.
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite for the washer that is leaking. I found a tare in the bellow causing a leak down the door. I replaced the bellow and ran the auto test. I found the dispenser over filling when the dual cold water valve was energized and water dripping from the front under the dispenser. 1 WPW10212596 (VALVE)
Diego G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site. Checked for door issues. Found freezer door not opening at all. Found ice build up not allowing freezer door to slide out. Made an attempt to open freezer door but wasn’t able to.Instructed customer they will need to thaw out unit in order for us to finish repair. Reschedule for 11/20/18 per cust ; schdld next appmnt for 11/20 TUE !
Diego G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site. Checked for door issues. Found freezer door not opening at all. Found ice build up not allowing freezer door to slide out. Made an attempt to open freezer door but wasn’t able to.Instructed customer they will need to thaw out unit in order for us to finish repair. Reschedule for 11/20/18 per cust ; schdld next appmnt for 11/20 TUE !
Diego G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site. Checked for door issues. Found freezer door not opening at all. Found ice build up not allowing freezer door to slide out. Made an attempt to open freezer door but wasn’t able to.Instructed customer they will need to thaw out unit in order for us to finish repair. Reschedule for 11/20/18 per cust ; schdld next appmnt for 11/20 TUE !
Robert J.
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of noise squeak. Removed tub and found motor pulley source of noise . Order motor and belt; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (BELT)
James C.
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Customer stated that none of the dishes are drying in the unit. Ran diagnostics and found heat circuit fault in memory. Tested heat circuit and found heater to be good and working during diagnostics but is not coming on during normal wash cycles. Unit will need new control to repair. ; ordrng 1 W11087225 (cntrl-elec)
Brandon C.
MICROWAVE WHIRLPOOL MH1150XMB1 "Arrived on site for customer complaint of unit not heating, found cavity thermostat to be bad and control had burn marks. Ordering thermostat and control. ; ordrng 1 8183703 (thermostat) and 1 8204740 (CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Thomas L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced ice maker due to stalled motor. Replaced control as it would not put power to the icemaker. Replaced both parts and icemaker now cycles properly. All water connections were dry.
Paul R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for the dishwasher not heating properly. I found a stored F7E1 error. I tested the unit and the element showed 8.8 ohms and I had no voltage to the element at the control. I changed the control out and tested the unit. The unit displayed an F2E1. The UI harness was connected in the control correctly. I reinstalled the old control and the UI worked properly. Ordering another W11131683 CNTRL-ELEC & W11116422 PANEL-CNTL JIC. RS for Mon 11/19, per Mr RS for Mon 11/26.; ordrng 1 W11116422 (PANEL-CNTL) and 1 W11131683 (CNTRL-ELEC)"
Paul R.
REFRIGERATOR WHIRLPOOL WRS970CIDH00 Arrived onsite to replace the previous diagnosed parts. I replaced the left rail but found out that the new rail came without a roller or a place to have a roller. There’s not a hole in the new rail for a roller to protrude. I Skyped Shana and she advised putting the part in research. Without the roller the bin drags the rail badly on the left side. Ordering C-NOTES.; ordrng 1 C-NOTES (NEED PARTS RESEARCH ON W10805083 RAIL. SEE PICS IN SDQP.)
Jerry C.
REFRIGERATOR KITCHENAID KRFC604FSS00 KRFC604FSS00 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the fill tube assembly and tested the unit. I installed the top left hinge cover. All functions appeared present and normal. No leaks observed during service.
Lou S.
UNKNOWN UNKNOWN GT4175SPS4 arrived on site to install previously diagnosed and ordered parts. I removed ad replaced the main control and the main switch (bottom of interlock) ad tested. The unit operated as designed and heated as designed. Job completed.
Diego G.
DISHWASHER MAYTAG MDB8959SBS3 "Arrived on site. Checked for panel issues. Found panel bad LEDs not kicking on. Replaced panel and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER MAYTAG MDB8959SBS3 "Arrived on site. Checked for panel issues. Found panel bad LEDs not kicking on. Replaced panel and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER MAYTAG MDB8959SBS3 "Arrived on site. Checked for panel issues. Found panel bad LEDs not kicking on. Replaced panel and cycled, all functions tested OK. No leaks present. Job complete"
Joseph C.
WASHER MAYTAG MVWX655DW1 "Arrived on site for “noisy operation” complaint. Inspected and calibrated unit. Could find no issues with unit. Unit is performing as designed. No leaks detected, at time of service."
Wesley P.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Spoke with customer prior to arrival and was advised of ff frozen Evap. Customer has elected to defrost prior to service. No arrival. No quotes or service rendered. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Joseph C.
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “no power to unit” complaint. Per my previous diagnosis, removed and replaced control. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Clif L.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to diagnose a washing machine that is not cleaning properly. Tested unit and found non-HE soap has been put in a load and go to dispenser causing excessive sudsing. This is causing clothes not to rinse and wash properly due to mis-register on water level. Advised homeowner on proper soap usage and cleaning products for monthly cleaning service.
Diego G.
OVEN WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for temperature issues. Found bake element not kicking on. Found loose connection at main board not sending power out correctly. Repositioned connector and connected to main board. Ran oven, all functions tested OK. Job complete"
Diego G.
OVEN WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for temperature issues. Found bake element not kicking on. Found loose connection at main board not sending power out correctly. Repositioned connector and connected to main board. Ran oven, all functions tested OK. Job complete"
Diego G.
OVEN WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for temperature issues. Found bake element not kicking on. Found loose connection at main board not sending power out correctly. Repositioned connector and connected to main board. Ran oven, all functions tested OK. Job complete"
Thomas L.
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site for Noisey operation. Customer informed me the unit makes a squeaking noise at the beginning of operation regardless of clothes, no clothes, or cycle selected. Tested unit and found that the right front upper suspension ball was out of place. Re-inserted rod into ball in the proper position. All operations are now quiet and all water connections are dry.Dxc"
Clif L.
OVEN WHIRLPOOL RBS305PDB16 Arrived on site to diagnose an oven that is not heating. Tested unit and found thermal fuse shorted out. Replaced thermal fuse and tested unit. Found all is working properly at this time.
Tyler B.
WASHER MAYTAG MVWB765FW0 Arrived on site for complaints of low water and wet clothes after cycle. Found gear case bent causing unbalance. R&R GEARCASE and clutch and tested good no leaks on site
Joseph C.
DISHWASHER MAYTAG MDB4949SDH3 "Arrived on site for “unit does not wash” complaint. Inspected unit and found loose connection, at inlet valve. Reconnected. Tested unit. Unit is performing as designed. No leaks detected at time of service."
Paul R.
DISHWASHER WHIRLPOOL DU1145XTPBA Arrived onsite for the dishwasher to replace the previous diagnosed parts. I found the customers wall water valve not shutting the water off to the dishwasher. I advised the customer to call a plumber out and have both hot and cold valves changed out to 1/4” turn valves. I also advised the customer to have the plumber install a stainless steel flex line to the dishwasher long enough to be able to pull the machine out without having to disconnect it. Ms will need to call the office to RS when the plumber is complete. Ordering C-NOTES.; saved tckt
Scott M.
REFRIGERATOR WHIRLPOOL KRFC302EBS Arrived on site for unit off balance and rocking . Found right side leveling foot treads are stripped . Ordering roller/ foot . No water leaks detected at time of service . Return 11/20.; ordrng 1 WPW10515762 (roller-cab)
Thomas L.
WASHER ROPER RTW4516FW2 Arrived on site for no operation. Found unit totally inoperable. Control would not conduct diagnostics and lid latch would not move. Replaced and tested. All operations were normal. All water connections were dry.
Tyler B.
DRYER AMANA NED4655EW1 "Arrived on sote for no heat, found cut off open, R&R cutoff and tests good advised customer to get vent cleaned"
Jonathan S.
DRYER KENMORE 110.878726 "Arrived on site for dryer not starting. Performed diagnostics mode and found error code F-01. Gained access to machine control and checked voltage to control and out. Found failed control not sending voltage out. Will need to replace control to complete repair. . Customer approved estimate. Schedule return for Monday the 19th. Quoted customer on washer pump service and cleaning of door bellow. ; ordrng 1 SEENOTE (ADD ON 2ND APPLIANCE ON RETURN.) and 1 WPW10174745 (MACHINE CONTROL )"
Steve C.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrive on site for the freezer has frost buildup. Found the frost buildup is on the right side of the freezer. Found the slides on the unit will not close properly. Also the unit will need a new gasket for the freezer door due to the corners are warped. unit needs both brackets slides. Customer advised he will be out for the week of Thanksgiving. All water connections were dry at the time of service.; ordrng 1 W10884297 (gasket-fip) and 1 W11129400 (bracket RIGHT) and 1 W11129907 (bracket LEFT)
Paul R.
COOKTOP KITCHENAID KCGS550ESS01 Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the LF burner valve. I tested the unit and it is working as designed. There were no gas leaks present at the time of service. Call complete.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Service pointer W10772228D techline freezer is 16 degrees ice box is 25 degrees. Per service pointer need to replace the control board, will also bring back heater bimetal has been replaced by previous technician; ordrng 1 W10628737 (heater) and 1 W10864261 (cntrl-elec) and 1 WPW10514110 (motor evaporator)"
Wesley P.
WASHER WHIRLPOOL WFW7590FW0 Arrived on site and repaired washer with Scott using valve. All checks is good. Also reseated hose at wall with proper gasket to repair leak.
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Advised that customer cannot keep produce on top shelf by air inlet and raised temperature. Advised on use and care. All checks good. Temps are within range.
Wesley P.
DISHWASHER WHIRLPOOL WDF320PADS1 Arrived on site and found light out on control. Advised customer that control would be needed to restore light. Customer elected to not repair at this time.
Wesley P.
REFRIGERATOR WHIRLPOOL WRF550CDHZ Arrived on site and found good chute seal and no leaking. Tested functionality all checks good. Advised unit is operating as designed. Possible packaging debris stuck causing gap initially.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for customer complaint of ice coming out crushed all the time, found ice bucket was damaged causing unit not to dispense cubed ice. I replaced ice bucket, unit tested good."
Scott M.
WASHER WHIRLPOOL WFW7590FW0 "Arrived on site , replaced valve . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
Wesley P.
WASHER WHIRLPOOL WTW8900BC0 Arrived on site and replaced hinge on left due to spring had rusted out. Otherwise unit has beginning bearing failure symptom. Advised customer that unit can be safely run for a time with bearing failure.
Jerry C.
REFRIGERATOR GE GSS25WGTMBB "GSS25WGTMBB Arrived to instal previously ordered part. I removed and replaced the ice maker assembly and tested. The unit filled as designed and started harvest function. Operational test good, no leaks observed during service."
Jerry C.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "KFIV29PCMS03 Arrived to inspect ice issues. I found the ice maker housing badly sagging and I removed and corrected the issue, along with misrouted wiring. I sealed a leaking drain tube assembly in the rear lower unit area and squared and leveled the chassis and doors. Operational test good, no leaks observed during service."
Jonathan S.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven cooling fan not coming on. Customer had breaker turn off to unit, stated that display screen flickering and got extremely hot. Gained access to control and checked all terminal connectors. Turned breaker on and performed diagnostics mode. Tested fan speed. Tested on regular bake mode. All tested good. Will need to replace grommet washer. Schedule return for Monday the 19th. Customer requested afternoon for return. ; ordrng 1 SEENOTE (REQ AFTERNOON ) and 4 W10759525 (grommet)s"
Jerry C.
COOKTOP WHIRLPOOL WCG97US0DS00 "WCG97US0DS00 Arrived to inspect knob issue. I found the knob failed and required replacement. I removed and replaced the knob and tested. Operational test good, no gas leaks detected during service."
Paul R.
WASHER MAYTAG MVWC360AW0 "Arrived onsite for the washer that is not spinning properly and leaves the clothes wet. Mr stated it wouldn’t go into a spin. I checked stored error codes and found F7E1 & F7E7. I found the basket not moving because it had gotten stuck between gears. I unstuck the basket and it spun freely. I ran a calibration, the auto test, and manual agitate then manual spin and the unit worked as designed. I advised the customer to run a clean washer cycle. . Call complete."
Jerry C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "WDT750SAHZ0 4-3, 7-1, 5-1 codes stored. I tested the unit in service test mode and found no circulation pump operation. The control supplied approximately 50VAC anytime the pilot relay activated. The dispenser was likely over-dispensing and will require replacement. Office to order control and returning test will need to instal control, sump and dispenser. No leaks observed during service. ; ordrng 1 W11087207 (cntrl-elec)"
Scott M.
FREEZER WHIRLPOOL KFIS20XVMS2 "Arrived on site for frost build up. Found the rails are not closing properly . Replaced both rail slides . Cleaned out frost and door is closing properly . No water leaks detected at time of service . Job complete ."
Scott M.
DRYER WHIRLPOOL WED7590FW1 "Arrived on site , replaced control and UI interface . Unit is now tumbling and heating . No lint build up at time of service . Job complete ."
Steve C.
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Arrive on site for the unit makes small ice cubes and freezing the ice bin over. Remove the ice bin and found the ice cubes are extremely small. Found the filtrate on the ice maker is clogged with ice and not allowing water to flow into the icemaker. Remove the ice and tested the unit. Unit works properly and all water connections were dry at the time of service.
Jonathan S.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previous diagnosed part. Went to remove microwave and was not able to remove, due to tight fit. Had maintenance assistance to remove unit. Gained access to fan motor capacitor, removed failed capacitor and installed new. Tested unit and found same results. Checked motor resistance and found all within range at fan motor. Traced to capacitor and board and found unit is loosing neutral. Called tech support and Tebow. Will need to replace complete wire harness. When installing unit found power cord had to almost fold over to install. Will have power cord on hand if needed. Return schedule for the 28th. ; ordrng 1 W10539840 (harns-wire) and 1 W10708076 (cord-power) and 1 W11219761 (MAIN HARNESS )"
Steve C.
MICROWAVE KITCHENAID KBHS179BSS00 Arrived on site to replace the transformer per previous tech. Replaced the part and unit panel is not on. Was able to press the keypad but no display. Unit needs a new control panel. Will also order the control just in case if needed. Customer will pay the remaining balance on next visit.; ordrng 1 W10915648 (cntrl-elec) and 1 WPW10420955 (panl-cntrl)
Steve C.
DISHWASHER GE PDWT480R10SS Arrived on site for the unit is not draining. Tested unit and found the drain pump will turn on him also found the drain hose is excessively filled with gunk. Unit will need a new drain hose and will use the drain pump on the next visit.; ordrng 1 WD24X10045 (drain tube a)
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for ice build up in freezer. Found large gap at middle of door seal. Replaced freezer door gasket,remolded gasket checked seal to cabinet good."
James C.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found that the ice maker has lost position fault causing no ice production. Unit will need new ice maker to repair. Installed new ice maker and tested. Unit working properly and all water connections dry at time of service. Job complete