"Arrived on site for not heating again, upon arrival, test unit and confirmed issues. Test polarity and is correct. Disassembled unit to test heat circuit components. Found cut off open again. Replaced cutoff and covering under appliance express warranty. Ran vent test and test failed. Advised customer to have vent cleaned. Unit is operating as designed. Job complete"

"Arrived on site for washer not working. Found F7e1. Cleared and ran diagnostics. Found motor does not agitate nor spin. Just hums and then gets error code, inspected and found capacitor was bad. Replaced capacitor. Verified operation. Call complete. W11395618"

"Arrived on site for washer spinning violently. Found f1e1, f3e1, f0e5, f0e2. Found basket is within Service Pointer - W11684122. Holes are not visible. Will need new basket and control. Office will call to schedule; ordrng 1 W11172199 (Basket)"

Arrived onsite for microwave not powering on. Found the unit completely dead. When pulling the microwave down I found the plug not entirely in the outlet. Customer has new child safety outlets. The outlet was not pushed in all the way past the the safety on the outlet. I pushed the outlet in properly and the unit is operating as designed. Call complete. NO PARTS INSTALLED.

"Arrived onsite for a washer that is not washing correctly and getting the clothes clean. The customer stated that there will be dry spots on clothing after a cycle finishes. They stated it will not wash their king size sheets. I advised that king size sheets are too large for this machine. The customer stated that even regular loads are not getting clean and have dry spots. I advised not loading more than a laundry basket full of clothes and Ms stated its just the two in the home and she never puts more than that anyway. I found no stored error codes. I ran the diagnostics cycle and the machine completes the cycle working as designed. I ran a bulky setting with the water level set to max and the machine fills to the very top of the wash plate where it meets the agitator on the initial fill before it starts agitating then continues to fill until the water level is an inch below the upper basket holes before it switches from fill to wash. I found everything working as designed. I found the feet not screwed all the way out during installation and explained that the gear case pulley cover could have possibly been touching the floor causing issues. I set the feet properly. I went over loading, mixing clothes, and detergent use with the customer explaining to them how these things can affect washer performance. I called techline and spoke with Joe SR# 7739751143 to give him my findings. He stated the machine is working as designed. Call complete. NO PARTS INSTALLED."

Arrived onsite for torn gasket seal. Upon arrival customer showed area of concern. Found that gasket was not ripped or torn but had accumulated debris along the molding of the rubber seal. Inspected thoroughly and found no issues. Cleared debris. Job complete

"Arrived on site for refrigerator not making ice. On arrival found E2 in test 56 and found motor would run on test 57 step 2. Replaced icemaker and tested unit, found it harvest and fill as designed And informed customer to give unit 24-48 hrs to fill bucket. Call complete"

Arrived onsite for continuing F6/E1 error. Found UI cover lifted allowing moisture to enter console and disrupting UI controller. Ordering UI cover and UI controller for replacement. Office to reschedule ; ordrng 1 W11660284 (Console cover)

Arrived on site for refrigerator over filling ice maker. On arrival confirmed failure and ice thicker then it should be. Found ui control over fill8ng unit in timed fill. Ordering W11533213 ui and w11557001 ice maker. Rescheduled customer for 08/23/24 to complete repairs. ; schdld next appmnt for 8/23 FRI !

Arrived on site for range that tripped breaker. On arrival confirmed issue and found wiring harness had gotten pinched in connection to warmer burner. Didnt have harness at time of service and rescheduled customer for 08/23/24 to complete repairs. Ordering w11529071; schdld next appmnt for 8/23 FRI !

"wed4850hw0 Arrived on site for drying making noise when spinning. Upon arrival, proceeded to disassemble unit and found motor clip came off of motor mount (picture attached). Re secured clip and inspected all other moving parts. All mechanical parts check good. Re assembled and tested unit. Unit is now functioning as designed. No parts replaced"

"WDP540HAMZ4 Arrived on site for unit now washing. Upon arrival, found wash motor energized but not washing. Proceeded to replace W11613479 was motor assembly. Entered diagnostics and tested all functions. Unit is functioning as designed. No water leaks detected"

"Arrived on site to inspect washer shaking uncontrollably during spin. Upon further inspection, I found that the basket is defective and drain holes on basket have not been punched out from the factory. I am ordering a basket W11172199. On leaks observed during service. Office to schedule return visit.; ordrng 1 W11172199 (Basket)"

"Arrived on site to inspect refrigerator tripping breaker. Upon initial inspection, I checked for any pinched wires or loose connections. I did not ordered any wiring issue. Upon further inspection I powered unit on and observed its operation. No issues observed during operation. I placed the unit into diagnostics and tested all functions available. Could not replicate the unit tripping the breaker. During diagnosis I did find that the ice tray thermistor is open. I am ordering an ice maker W11700250. No water leaks observed during service. Scheduling for Monday 8/26; ordrng 1 W11700250 (Ice maker)"

"WRS555SIHZ00 Arrived on site to replace ordered part. Upon arrival, proceeded to replace LW11026425 freezer door. Tested unit and now unit is functioning as designed. No water leak detected at this time."

"MFI2570FEZ07 Arrived on site for RC overcooling. Upon arrival, found most items, especially vegetables frozen in RC. Proceeded to inspect return and supply vents and found no blockage. Performed diagnostics to step 3 for fan motor and air baffle. All checks out good. Confirmed control damper opens and closes as designed. RC thermistor tests good and retained correctly as designed. Inspected customers set temp and RC is at 33 degrees. Proceeded to set to recommended temp which is 38 degrees F and 0 in FC. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WRS325SDHZ08 Arrived on site for ice making not making ice. Upon arrival, found ice in bucket but auger motor does not run. Ordering W11671282 auger motor and WPW10169511 coupling. Customer agreed to reschedule Aug 23rd. No water leaks present at this time; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupling)"

Arrived on site to inspect refrigerator making loud sounds. Upon further inspection found that evaporator fan was not running. I gained access to evaporator cover and found ice buildup. I tested the defrost circuit and the defrost was operating fine. I replaced the evaporator cover assembly since the fan was damaged by hitting ice. I then changed the defrost mode to the standard 8 hr to prevent over frosting in the future. No water leaks observed during service. W11610999

Arrived on site for dishwasher leaking. Removed all racks and rails. Removed door. Removed hinges. Replaced tub. Reassembled and verified operation. Call complete. W11409866

"Arrived on site for noise. Removed panel and drum. Replaced wheel, motor,box, box mount and screws. Reassembled and verified operation. Advised customer to not push dryer back as far as it will restrict vent. Working as designed. Call complete."

"Arrived on site to inspect dishwasher making noise every time it was opened. Upon further inspection, found that the access panel had become warped from the heat of the vent exhaust. When opening the door the vent is striking the access panel now and getting caught. I am ordering an access panel W11545318 office to reschedule return visit. No water leaks observed during service. ; ordrng 1 W11545318 (Access panel)"

Arrived on site for no water nor ice. Found water was shut off at faucet. Verified proper operation. Call complete. No parts.

Arrived onsite for previous diagnosis parts. I pulled the oven out of the cabinet so I could install the brackets to secure the cooktop. Installed the brackets onto the cooktop and now the cooktop does not move. Reinstalled the oven and no gas leaks were detected during service. WP3801F935-51 WP7101P062-60

Arrived onsite for for refrigerator freezer defrosting and refreezing the food items. On inspection I pulled the unit out and found the temperature was 115? on the left side of the unit. By the time I got the camera out the temperature dropped to 106?. There is a 1/4 inch on ether side of the refrigerator for breathing. The unit will have a hard time be efficient when the temperature is that hot behind the unit. Found that the divider were missing. Oder dividers. No parts installed during service. Gerry would to return on this unit to document it. Official to schedule when all parts arrive. ; ordrng 1 W11466308 (Air divider) and 1 W11449545 (Small air divider) and 1 W10878920 (Bottom divider)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the lower main harness and hv control and tested and unit is operating as designed. No water leaks observed during service, job completed. W11609465, W11742389"

"Arrived on site to follow up on washer not fully rinsing clothes. Customer clarified that there are only 3 settings that are actually giving a submersive rinse, where it will agitate and fill before a final spin. This was narrowed to towels, quick, bulky. When I checked those cycles I found extra rinse was turned on for quick, which will trigger a submersive rinse any time that option is selected. The other 2 cycles were confirmed by tech line to have that style of rinse as part of its normal cycle operation. Unit is working as designed, customer advised to turn on extra rinse for the added function. Call completed, no parts used."

"Arrived on site to diagnose washer that is vibrating excessively/banging on spin. I checked the basket and tub and found no play in the gearcase or hub. I did find the suspension was extra springy, and justified replacement. I replaced the suspension and made a minor adjustment to the level. I ran a wet load on high speed spin. I do get some vibration, but nothing excessive. I advised to run a few loads and let the suspension break in, and to follow up if they still get excessive vibrations or walking with a balanced load, we can return with a basket due to potentially being out of round. Call completed. Parts used - W11396716"

"Arrived on site for a refrigerator that is constantly bringing the door alarm. Inspected unit and work area. The customer advised they just bought this unit and that the door alarm goes off consistently. She has had to put the unit into sabbath mode in order for the chimes to stop. I did confirm the customers complaint and checked the door switches. I found the lower door switch not being engaged from the door due to a piece missing. See photos. I called SR and she advised to contact Techline to ensure we order the right part. I called Whirlpool Techline and spoke to Chris SR# 7739746121. He advised the actual goods date on this unit was March 30th, 2024. He had me send him several photos of the issue in question and advised to send this to parts research with Whirlpool to ensure we order the correct parts. He stated none of the parts listed show actual photos of the parts and that he was unsure as to what part was needed. The office will need to contact the customer about a return date when parts can be found.; ordrng 1 W11568783 (Switch case) and 1 Research (Door switch engager)"

Arrived onsite for dishwasher leaking. On inspection found water damage under the unit. I informed the customer of the damage and took pics. Pulled the pump and found that the diverter was leaking. Installed a new pump in which I had to clean the diverter connector because it had corrosion on it. Tested the pump and no more leaks with the new pump. On further inspection found the heating element has corrosion and pit marks on it and one of the stoppers was missing on the upper rack. Oder both parts and returning on 8/27/24 to replace. WPW10671941. No other leaks were detected during service. ; ordrng 1 W10441445 (Heating element) and 2 W10082861 (Stoppers)s

"Arrived onsite for Dishwasher with error F8E4. On inspection found the breaker off, then I found water in the overflow tray. Clean it out and ran diagnostic twice with no leaks found. I informed the customer that you can not but anything in front of the door because it could cause a leak also I informed her to see how far into the cycle it is before the water sets off the overflow switch. If customer calls back send lower spray arm out on job. No parts installed during service."

Arrived on site to diagnose ice maker not producing or dispensing ice. Found some ice had clumped together directly under the bail arm. I broke it up and verified unit dumps and dispenses properly. Advised to remove bucket and make sure ice doesn't clump under the arm or it will not produce. No parts needed. Repair completed.

"Arrived on site to diagnose dryer not heating. Tested unit and confirmed no heat present. Checked voltages and found good voltage. Disassembled unit and found an extreme lint buildup due to a folded / collapsed vent hose. I vacuumed out the lint and found the source of the heating failure was a broken coil on the element. Replaced element and tested. Confirmed unit is now heating. Advised customer not to use the unit until a new vent hose is installed. Unit is working as designed at time of service completed, but customer must replace the collapsed vent hose. Repair completed. Parts used - WP3387747."

"Arrived on site to diagnose dryer with issues closing door. Elderly Customer said she found it hard to open and close. I checked the door and found it operating within spec. It is a bit stiff / crisp since it's new, but it's working as designed. I advised it will soften up some with usage. No repairs needed, unit working as designed."

"Arrived on site to follow up on refrigerator that was not cooling well. Examined unit with black light and looked for dye. Found a good amount of dye coming off the lok ring on the condenser / Yoder loop area. I cut out the lok ring and added a sleeve in place of it. I added some nitrogen to verify there are no other leaks present. Found no other leaks. Vacuumed down and charged. Found unit charging slow. When I started the unit the compressor would not start. I found the compressor had a large amount of pressure, but almost none on the high side. I used some nitrogen on the high side and found a large amount of oil in the lines. I tried numerous times to blow out the oil in the lines. Called tech line who wanted me to isolate the cap tube and pressurize that. I crimped off the dryer and pressurized. Removed more oil. I redid the connection where the lok ring was as well to allow better flow. Vacuumed down once I saw more pressure coming out of the low side. I charged the unit again and tested. This time the compressor came on and sounded healthy, and I verified cooling present in the refrigerator. If oil ends up causing another restriction or issue we need to contact tech line again for possible product review. At this time all is working as designed. Parts used - WPW10143759."

Arrived onsite for previous diagnosis parts from previous tech. Installed the gasket onto the door and informed the customer to leave it shut for a min hour. No leaks detected during service.

Arrived onsite to replace failed fuse. Replaced and Ran at 230 degrees and heating without issues. Unit is functioning properly. Job complete

Arrived onsite for unit making noise during the spin cycle. Found actuator arm not engaging fully causing the cam to stick and not sit properly allowing gears to grind. Replaced cam and actuator and inspected gearcase but no signs of issues. Tested and unit is no longer making noise. Job complete. Used w10721967 and w11481722

"Arrived on site for a defective compressor. Replaced defective compressor and drier,vacuumed system down unit kept vacuum reached system to manufacture spec,ran diagnostic compressor test passed good frost pattern. Found defective tube and bin thermistor,replaced tube and thermistor. Reassembled unit ran diagnostic test all passed checked tubing connections no leaks. Used 8212547rp,wpw10511923,w11735041,w10843121,w11506635; used 1 8212547rp (Tubing) from stock"

Arrived on site for a dryer that is not heating. Inspected unit and work area. Rent-A-Center advised that the unit has not been tested since they removed it from the customers home. I plug the unit in and tested the unit. I found the unit heating and tumbling as designed. Around the unit for over five minutes and did not find any abnormal sounds coming from the unit. The unit is working and operating as designed. Call complete.

Arrived on site for a dryer that is not heating. Inspected unit and work area. I tested the unit and confirmed that the unit was not heating. I check voltage to the dryer and found a proper voltage and polarity. I checked all heating components and found the heater open. I replaced the heating element and tested the unit. I found the unit working and operating as designed. Call complete. 279838.

"On arrival verified complaint of not spinning during cycle. Visual inspection shows broken lid at hinge and gearcase has dumped oil. Ran diag and found all components are activating correctly. Recommend lid W11259006, gearcase W11393685, slider W10734521, agitator W11550891. Ordered and rescheduled for 8/27 no parts installed; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11259006 (Lid)"

"Arrived on site for a refrigerator that is making abnormal noises. Inspected unit and work area. The customer advised that after the last repair, the unit has been making a ticking noise. I did confirm a slight ticking noise coming from what appeared to be the back of the unit. As soon as I pulled the unit out, I found the ticking stop. I found the issue was with the tags and tape that was on the power cord tapping against the back of the unit due to the condenser fan airflow coming out of the back of the unit. I take everything down and push the unit back. I found no abnormal sounds present anymore. The unit is now working and operating as designed. Call complete. No parts were installed."

I dont say for a refrigerator that has a broken mullion. Inspected unit and work area. The customer advised that the mullion broke off when they were closing the door and they also have a light out in the refrigerator section. She did not know if the mullion had something to do with the lights or not. I did advise the customer that they are not in a Siri circuit so that would not be causing the issue. I checked the hall sensors and found the unit showing doors opening and closing properly. I gained access to the refrigerator LED assembly and checked voltage going to the LED. I found 12.7 V going to the LED module indicating the LED module had failed. Ordering the LED module and will return with the center mullion. The office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 W11470191 (Module)

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that when they try to dispense ice, they can hear the motor running, but they cant get the unit to dispense ice. I checked the impeller and found the impeller was stripped on the motor. I went ahead and replace the impeller, motor, spacer, and divider and test of the unit. I found the unit working and operating as designed. call complete. W11378860, WPW10309864, WP630522, and W11671282."

On arrival verified complaint of unit not sparking. Verified voltage and polarity are correct. Spark module is receiving 120vac. Replaced spark module and unit now sparks correctly. Reassembled and verified proper flame and ignition. Unit is now working as designed. Job complete installed w11703692 module spa

"Arrived on site. Per service pointer had drip pan replaced,secured thermistor to correct location on suction line,secured thermistor with zip tie,secured evaporator to liner wall using zip ties and clamp,secured cover with 4 screws. Checked water flow in drain good,changed defrost setting to basic. AUTHO S16360"

"Arrived on site to test unit for gasket issues, tested unit found bottom of gasket not staying in properly, replaced gasket and tested, unit is now running as designed, job complete installed W11542153"

"Arrived on site to test unit for F8E4 error, customer stated that they did not use the dishwasher for a couple of days, dishwasher started the beep and display error code and had to be turned off off at the breaker, inspected and found drip tray overflowing, found a small drip coming from the water connection, tightened connection and advised customer to monitor if slow leak returns advised to replace brass connector, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for broken belt, tested unit found belt broken, replaced all parts repair kit, unit is now running as designed, job complete installed 4392065"

"Arrived on site to test unit for flames to high, tested unit found cap on the center burner is not correct, adjusted all caps to properly fit all burners and tested, unit is now running as designed, explained to customer that caps need to be on designated burners for unit to function properly, no leaks detected job complete no parts installed"

"Arrived on site to test unit for oven not igniting, tested unit found bake igniter too far from burner, adjusted igniter and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to inspect unit for not heating. Upon closer inspection found customer not using rinse aid or opening door at end of cycle. Informed customer whirlpool recommends using a rinse aid product to help get the water to bead off of dishes as well as opening door to allow steam to exit unit. Tested unit to confirm all components properly, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

"MVW5430MW1 Arrived on site for unit making grinding noise. Upon arrival, entered diagnostics and found no stored errors. Ran diagnostics and consumer cycle and cannot replicate issue. Customer presented video and sounds like capacitor is struggling to supply voltage to the motor or splutch assembly is not working. Proceeded to replace W11239857 belt, W11481722 actuator, W11395618 capacitor and W10721967 splutch assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"JMW2430LL03 Arrived on site for broken door. Upon arrival, found oven door glass to be shattered. Proceeded to replace W11602612 glass door and W11320231 name plate. Tested unit and now unit is functioning as designed."

"MVW6230HW3 Arrived on site for F7E1 error. Upon arrival, enter diagnostics and found F7E1 tachometer and F2E1 UI stuck button. Cleared codes. Proceeded to replace W11395618 capacitor and found capacitor burnt. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time"

"NTW4516FW4 Arrived on site for unit leaking water. Upon arrival, found cracked inlet valve (picture attached). Proceeded to replace W11210463 valve. Tested unit in diagnostics and now unit is functioning as designed. No water leaks detected. No water leaks detected at this time"

"WFG320M0BS3 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace WPW10535778 gasket, W11178521 name plate, W11176456 front door glass, W10894054 handle, W11389703 cross brackets, W11232008 trim right and W11209792 trim left. Tested unit and now unit is functioning as designed."

Arrived onsite for unit needing valve replaced. Replaced valve and tested. No signs of leaking. Unit is functioning properly. Job complete

"Arrived onsite for unit making noise and not making ice. On arrival found unit off. Tuned on unit and unit filled adequately. Unit began to cycle thereafter normally. Allowed to run 35 min and unit cycled first slab with no issues then began another . All components are functioning with no error or noise. Customer will leave running and monitor. If noise persists, customer will take video or if ice production stops customer will notify us. Job complete."

Arrived onsite for unit not turning off. On arrival found unit turntable constantly on. Tried power cycling and continued. Attempted to uninstall unit and found unit custom install not allowing for unit to slide out. Notified customer and sent pictures to office. Customer will need to have unit installed properly so that unit can be made accessible. Customer will notify us when accessible. Office to reschedule ; ordrng 1 W10911403 (Turntable motor)

"Arrived onsite for unit not cleaning properly. On arrival fount 9/1 error for diverter error. Disassembled and found unit leaking from motor area. Also found heating element OL. Replaced vent per previous visit as well as element and wash motor. Tested and unit is functioning properly. Job complete . Used w10518394, wpw10671941 and wpw10428211."

"Arrived on site to inspect washer lid lock not locking. Upon further inspection, I placed the unit into diagnostics and observed code F5E2 (lid lock failure). I cleared the code and replaced the latch and tested the unit. The unit is now operating as designed. No water leaks observed during service. W10810403"

"Arrive onsite for oven not working properly. On inspection I called WP tech line and they suggested to replace the power supply board the signal harness, control board, UI all at the same time. I ordered the power supply and the signal harness and returned the UI and control board, office to reschedule once all parts arrive. No parts were installed during service. Sr7739733027; ordrng 1 W11249914 (Signal harness) and 1 WPW10260060 (Power supply)"

Arrived on site for dryer vibration and making loud noise . Found some plastic in drum felt . Removed and found no damage to felt . Rollers and pulley in good shape . Cleaned out unit of lint . Unit is performing normally . No parts installed. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the old LP orifice not being transferred to the new parts. I removed and replaced the NG Bake burner orifice with the correct LP orifice and tested. Unit is operating as designed with the correct flame (photo). No charge for part per CS. No gas leaks detected during service, job completed. W11087486"

"Arrived on site to inspect dishwasher no filling with water or washing properly . Upon further inspection, placed the unit into diagnostics and found error F4E3 (wash motor). I verified by testing voltage to wash motor. Wash motor was receiving proper voltage. I replace the motor and sump and retested the unit. The unit is now operating as designed. No water leaks observed during service. W11613479"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the cid bin full of ice and was clumped up under the ice maker and the tray was full of ice. I attempted to remove the ice bin and was unable to due to the amount of ice built up under the ice maker (photo). I was able to get the ice dispenser to dispense some of the ice and break up the ice that was clumped together and then removed the ice bin. It appears that the unit sat for a long period of time and the ice would sweat during defrost and then freeze together causing it to clump up. I tested the ice maker and it failed to harvest. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed. W11700250"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they can hear a loud noise coming from the upper to mid back wall area of the RC section. I removed the lower crisper drawer and found a small amount of ice at the bottom of the RC evap cover (photo) and the unit is currently operating as I can hear the fans and compressor operating. I placed the unit in diagnostics and tested the RC evap fan and found it operating as designed. While in diagnostics, I forced a defrost in test 91 and pulled the unit out onto my floor protector to gain access to the drain tube and hv control at the back of the unit. I found the drain tube badly gapped (photo) and sealed the gap with silicone. Gained access to the hv control and tested the thermistors at the P5 connector. At P5-1 to 2 I found 15.99 kohms and from P5-3 to 4 I found 7.05 kohms. Both readings well within kohms readings telling me the thermistors are good. Also go 4.9VDC at the P5 connector on the hv control. While unit was defrosting, I could hear the water hitting the elements and making the sizzling noise. I tested Voltage at the P2-5 to P1-2, for the RC defrost element and got 120V. Unit is operating as designed and with the drain tube being gapped, it was allowing warm air to flow up to the RC evaporator and create moisture/ice build up. No water leaks observed during service, job completed. No parts installed."

Arrived on site to diagnose vent hood with non functional blower. Ran unit and found blower spins but it makes an excessive amount of grinding and noise. I replaced the blower motor with new to resolve. Ran unit and verified proper operation. Parts used - WPW10291577

Arrived on site to diagnose refrigerator with no power. Customer informed me issue got resolved by his neighbor and service is no longer needed. No repairs performed.

"Arrived on site to diagnose dryer that is not collecting lint. Tested unit and confirmed functional blower, but unit actually has lint on the back side of the screen, which indicates back pressure. Ran unit and looked outside and didn't see any movement from the doors on any of the exterior vents. Advised customer this is a venting issue and they need to have their vents cleaned in order to restore airflow. Nothing wrong with unit. No parts needed. Call completed."

"Arrived on site to diagnose range that had issues lighting front right burner. Examined and tested unit, found the F/R valve does not turn, just pushes downwards. Ordering valve to resolve. All other burners good. No parts used today. ; ordrng 1 W11620675 (LF/RF Valve) and 1 W11512353 (Manifold)"

"Arrived on site to follow up on washer that was not starting cycles. Unit was just draining again when plugged in. I cancelled the drain cycle and accessed the pressure hose. Blew through it and found it stopped again. Checked hose at the tub and found it was folded again. Shorted and relocated hose to keep it from folding again. Ran unit and verified all working as designed. Repair completed, no parts needed."

Arrived on site for range with broken glass door. On arrival confirmed issue and replaced wpw10634271 door. Found oven door working as designed. Call complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the heater assembly without causing an issue with the evaporator and tested the unit. I found the unit working and operating as designed. Call complete. W11626107.

"Arrived on site to installed parts for a range tripping breaker. Part #s w11696067 control board, w1112108 bake element and, w10856603 broil element. Tested unit and informed customer to allow it to run for 2hrs at 500 degrees. U it works as designed. Call complete"

Arrived on site for washer not completing cycles. On arrival found type of soap used was pods and the style of tub the unit has is much smaller compared to most standard tubes. The area were water is held is more swallow and the pods were creating over sudding and unit would over fill and leak into float area. Instructed customer to switch soaps. Found unit works as designed call complete

"Arrived on site for refrigerator making a loud humming noise when starting up. On arrival found a lot of the high and low side lines in compressor compartment were bunched up and maki g heavy contact with liner, condensers, cover. Used sound pads and tried redirecting lines to minimize noise. Unit works as designed. Call complete"

"Arrived on site for washer overfilling . Ran diagnostics and had to put into test wash a couple times before valve would actuate . Found low water flow from hot supply. Found debris in both screens of valve . Replaced valve and control W11396714, W11556725. Flushed supply lines out .Reran diagnostics test . All checked normal. No water leaks at time of service . Job complete"

Arrived on site for dryer not working well. Removed front panel. Cleaned interior. Verified no clogs in air flow. Found vent is restricted in wall. Call complete. 422295 & 422294 284.13Auth code: 33RRVH

"On arrival verified complaint of unit not shutting of wet sensor when clothes were dry. Always sensing wet. Previously checked moisture sensors and found not shorted. Replaced main control this time and ran normal cycle. unit now shuts off wet sensor, job complete installed w11728014"

Arrived on site for a refrigerator taking more then 3 days to produce ice per client.Further inspection found the ice maker not going through its full cycle in diagnostics mode. Replaced ice-maker part#w11700250 tested ice maker product working as its designed call complete.

Arrived on site for dishwasher not drying. Ran diagnostics and found no error codes. Test shows all components working as designed. Heater pulls 6 amps when activated. Explained customer that rinse aid must be used for unit to dry properly. Possible rinse aid leaking or not working. Replaced dispenser. Verified operation. Call complete. W11412300

"Arrived on site for ice machine not making ice. Ran diagnostics and found recirculating pump was bad. Internal drain working at test. Cooling test shoes full frost a pattern. Removed reservoir. removed pumps. Found drain pump has sediment build it preventing it from collecting right amount of water, recirculating pump just not turning. Replaced both pumps. Verified operation. Call complete."

"MTW5870TW0 Arrived on site for unit filling with water and immediately draining. Upon arrival, started Normal cycle on Regular and noticed water entering unit pulsating. Upon further inspection, found drain standpipe to be way too deep. Adjusted drain pipe to proper length (picture attached) and immediately flowed naturally. Unit prompted to go to rinse and spin naturally. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found the valve getting energized and voltage (121V), but no water entering the unit and the water valve under the sink is turned on. I disconnected the water hose from the dishwasher inlet valve and turned the water on under the sink and no water came out of the hose (photo). I turned the water off and pulled the unit out from the cabinets and found the hose kinked at the cabinet (photo). Adjusted the hose and reattached it to the inlet valve on the dishwasher and retested. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site to inspect unit for low water levels. Upon closer inspection found no stored error codes. Ran diagnostic cycle found all components activating as designed. Inspected water inlet found no signs of build up. Informed customer of unit basing water usage based on weight within unit and will sense the proper temperature and amount of water to be released into a unit. Job complete. NO PARTS USED.

"Arrived on site to inspect unit for not heating and odd noise during operation. Found magnetron was loose and failed. Replaced magnetron and inverter, tested unit, unit is heating as intended. And no longer msking odd noises. Job complete. USED W11578579 W11578959"

"Arrived on site. Found compressor making odd noises,removed evaporator cover no dye,found dye on drier,replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Used w10507884,w11506635,wpw10143759"

"Arrived on site to test unit for not heating properly, customer stated that middle sliding rack is not leveled and temperature is not accurate when using convection bake, when switching from convection bake to regular the oven is showing a temperature drop, tested and found that the sliding rack is not level but other two are good, replaced thermostat and heated unit to calibrate properly, called tech line to report, per tech line temperature fluctuations are only in the programming and does not effect the temperature inside unit, was advised to replace rack SR#7739737568, ordering rack office to reschedule installed W11598120; ordrng 1 W11718046 (Sliding rack)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the door ice maker bin full of ice and the ice maker working as designed. I replaced the FC door switch and the light is working as designed. Call complete. INSTALLED W11396033 SWITCH.

"Arrived onsite for noisy operation and found a suds error and a shifter fault error and basket speed error. Replaced the actuator. Determined major gearcase failure. Unable to remove and replace gearcase due to basket seizure. Ordering full rebuild. AUTHO required. 2 man, 2HRS. Unit is unplugged and partially disassembled from gearcase replacement attempt.; ordrng 1 WP3951744 (Agitator) and 1 W10554251 (Basket) and 1 WP389140 (Shaft block) and 1 WPW10215093 (Filter) and 1 W10371566 (Tub), states that autho needed"

"Arrived on site to test unit for screeching noise. Upon arrival customer stated unit was screeching during the cycle then one day it started sensing and cycle did not start. Ran diagnostic cycle, heard motor engaging but unit did not agitate or spin. Gained access to the bottom of the unit and found cam has burned through the pulley shield due to basket dropping to the floor. Also found belt has been thrown off causing no agitation and spin. Replaced cam (W10721967), actuator (W10913953), and belt (WPW10006384). Ran diagnostic cycle, during spin unit made a loud whirring sound indicating a failed gearcase. Will need to order a new gearcase and additional parts to ensure completion. Ordering parts, rescheduled for 08/26.; ordrng 1 W11481108 (Control) and 1 W11409708 (Pulley shield) and 1 W10913953 (Actuator) and 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11220230 (Valve) and 1 W11396716 (Suspension)"

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that they just loaded up groceries inside of the refrigerator but that they have been having ongoing issues with items freezing in the refrigerator section in multiple locations. I did find multiple items pushed against the back wall, and the customer advised that that has not been the case until recently. She stated that when the items for freezing, there wasnt a whole lot in it. I did tell the customer that not having a lot of items in the refrigerator can cause this issue, due to colder than normal temperatures and the ability for the cold air to cool down items within the refrigerator section. I did go ahead and replace the control and the thermistor just to be sure. I tested the unit and found the unit working and operating as designed. Call complete. WPW10384183 and W11594670."

Arrived on site to install previously ordered part. Replaced water filter housing W10844267. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site for unit either making too much ice and overfilling or not making ice at all. Also clean and replace filter keep coming on even when done. Contacted CS for assistance. Need to replace control and thermistor. Need Autho and ordering parts. Office to reschedule ; ordrng 1 Needautho (Need autho) and 1 W11357230 (Control)

"Arrived on site to install previously ordered parts. Replaced cam W10721967, belt W11239857, and actuator W10913953. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for makes ice but does not dispense ice. Upon arrival, inspected unit and found container is full of ice. Found that when dispenser is used ,ice auger operates but does not dispense ice, found ice was stuck in blade and not letting auger push ice out. Cleared ice and test unit. Unit is now operating as designed. No leaks present.Job complete"

Arrived onsite for a washer giving an F8E1 low flow error to possibly replace a valve. I tested all three valves in manual loads and found all three filling the machine in 37-38 seconds and working as designed. I went over with the tenant the issues they have been having and they stated at times it is not draining. I had found no issues with the drain pump and I went over detergent use and amounts with the tenant. I also went over clean washer instructions with the tenant. At this time the machine is functioning as designed. There were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

"Arrived on site to test unit for ice clumping in bin. Upon arrival customer presented issue, there is an ice sheet on the bottom of the ice container. Tested unit found ice try filled with too much water creating an ice sheet, when harvesting, that ice sheet did not break and release the cubes, instead it popped the ice try out of the ice motor. Unit think cubes were harvested and filled with water, when filling all the water went into the ice container causing an ice sheet. Will need to order filter assembly and pressure regulator as precautionary. In order to turn the water off, install the pressure regulator and install the filter assembly unit will need to be pulled out of the cavity, two man required. Ordering parts, no parts installed, rescheduled for 08/26.; ordrng 1 W11235091 (Filter assembly) and 1 WP2300868 (Fitting) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Waterline)"