Local Reviews
Powered by Fluid LOCAL
Arthur B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for customer complaint of SxS refrigerator getting frost build up on RF section. Inspected door seal and found gap near upper portion of door and cabinet. Used heatgun to reshape too gasket. Gasket now sits well to cabinet. No other issues found. All water connections were dry at time of service.
Leonardo C.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for not finishing cycles. Found upper rack not going all the way back making door not close correctly and eventually opening door. Ordering new Left track W11259785 and right track W11259786. Rescheduled for Monday 2/4 ; ordrng 1 W11259785 (TRACK LEFT SIDE ) and 1 W11259786 (TRACK RIGHT SIDE )
Jerry C.
WASHER MAYTAG MVWB765FW2 "MVWB765FW2 Arrived to inspect not completing cycles. I found F0E3, F7E9 and F0E5 stored in memory. The unit had the shipping spacers still on the legs and I removed them. There were several garments under the motor and they may have contacted the rotor and I removed them. I calibrated and tested after correcting basket position and the unit operated as designed. No leaks observed during service."
Kevin B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and replaced motor diagnosed by previous technician, ran a calibration cycle and all function has returned to washer. No water leaks from connections at time of service, job complete"
Arthur B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite to remove and replace lower dishwasher rack. Upon removal dishrack from packing, found rack is beige. Customer is declining replacement of lower dishrack. Advised part will go into research. OF to R/S. All water connections were dry at time of service.; ordrng 1 W10380384 (dishrack)"
Arthur B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for customer complaint of icemaker not making ice and water not dispensing on french door refrigerator. When arrived, found unit flashed “PF” (Power Failure) and came back on but unit was still cooling. Found HV control faulty. Also found upper icemaker stuck mid harvest. Removed and replaced control and upper icemaker. Reassembled and power unit. Icemaker call for water and unit stays on as intended. No other issues found. All water connections were dry at time of service."
Kevin B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator, customer is experiencing freezing items in the fresh food section. this is a secondary house for the customer and they have been here sparingly since taking delivery of refrigerator. Found refrigerator is set on Celsius and after changing to Fahrenheit. Fresh food temperature was set at 33° no water leaks from connections at time of service, job complete"
Arthur B.
WASHER WHIRLPOOL WTW4955HW0 "Arrived onsite to install new agitator,washplate to top load washer from prior tech’s diagnosis. Removed all parts and installed new replacements. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Kevin B.
MICROWAVE KITCHENAID KBMS1454SSS3 "Arrived on site and inspected microwave and found turntable no longer works, interior light is not working, Microwave is still heating but there is no cooling fan operation. Microwave gets extremely hot very quickly, will need to bring back control board, control panel, cooling fan motor, turntable motor, interior lights, all heating components, to correct issue. Several parts are considered no longer orderable due to the age of the unit. Due to age and availability of parts it is not recommended that repair be attempted. job complete.; ordrng 1 8206312 (cntrl-elec) and 1 W10426248 (panl-cntrl) and 1 W10426308 (motor-fan) and 1 W10911403 (motor-turn)"
Brandon C.
UNKNOWN ADMIRAL HUGGING Oil change done on 1/29/19
Clif L.
WASHER MAYTAG MVWB765FW1 Arrived on site to diagnose a washer that is trapping items under the agitator. Tested unit and found the agitator misshaped causing sheets to get caught under it. replaced agitator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Lou S.
REFRIGERATOR KITCHENAID KRFC704FSS00 "arrived on site to inspect refrigerator ice maker making loud noises. Upon further inspection, I placed the unit in diagnostics and tested in mode 120. When the ice maker began to harvest, it began to make a loud squeaking noise. I found that the ice tray had cracked due to harvesting and it appears to be harvesting too hard. I removed and replaced the ice maker and tested it and it operated as designed with the usual noises when harvesting. Also found that when dispensing water or ice, the UI either shuts off or functions begin to jump around and the dispenser won’t work. I am ordering a UI and scheduled return service for 02/05/19. No water leaks observed during service.; ordrng 1 W11099702 (panel-ui)"
Arthur B.
RANGE GE JBS56RM1SS Arrived onsite. Customer advised he was able to find problem. No services performed.
Diego G.
RANGE KITCHENAID KSGB900ESS2 Arrived on site. Checked for knob issues. Customer stating that when he’s using microwave he will accidentally bump knobs and it allows gas inside kitchen. Knobs and switches are working as designed. Recommended to customer that they have knob covers to keep issue from happening. All functions tested OK. No leaks present. Job complete
Diego G.
RANGE KITCHENAID KSGB900ESS2 Arrived on site. Checked for knob issues. Customer stating that when he’s using microwave he will accidentally bump knobs and it allows gas inside kitchen. Knobs and switches are working as designed. Recommended to customer that they have knob covers to keep issue from happening. All functions tested OK. No leaks present. Job complete
Diego G.
RANGE KITCHENAID KSGB900ESS2 Arrived on site. Checked for knob issues. Customer stating that when he’s using microwave he will accidentally bump knobs and it allows gas inside kitchen. Knobs and switches are working as designed. Recommended to customer that they have knob covers to keep issue from happening. All functions tested OK. No leaks present. Job complete
James C.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and found towel wedged underneath agitator. I removed the agitator and found it to be uneven causing the issue. Installed new agitator and tested. Unit working properly. Job complete
Al R.
REFRIGERATOR MAYTAG MRT118FFFE01 Arrived to inspect unit freezing inside the ice tray. Confirmed the complaint and discovered the FILL TUBE FROM THE BACK OF THE UNIT WAS TOO SHORT AND WAS NOT FILLING THE ICE MAKER AS DESIGNED. The fill tube is 1.7 inches and needs to be 2.3 to reach the ice maker fill valve. Looks to have been cut possibly by installation crew.NEW ISSUE NOT RELATED TO THE ORIGINAL COMPLAINT..OFFICE TO ORDER AND RESCHEDULE THE CUSTOMER WP2174755 fill tube extension and 1129313 ic maker kit.; ordrng 1 1129313 (ICE MAKER KIT) and 1 WP2174755 (FILL TUBE EXTENSION )
Scott M.
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer not starting . Ran diagnostics ,error codes 6-2,6-3 also controls are not excepting when latch engages even tho door is locked . Ordering control, UI console and returning with latch . I water leaks detected at time of service . Please call to. Return visit . ; ordrng 1 W11112656 (CONSOLE W/ TOUCH PAD ) and 1 W11170706 (CONTROL)"
Al R.
WASHER WHIRLPOOL CAW9352EW1 Arrived to inspect washer with a broken latch. Verified the complaint and removed and replaced the latch. All water lines were dry at the time of service.JOB COMPLETE.
Clif L.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose the dishwasher that leaked during a cycle. Tested all parts and components and could find no mechanical failures or leaks with the dishwasher at this time. Advised homeowner on the possible rinse agent spell. No further repairs are needed and all parts and components are working properly at this time. No leaks were found at time of service.
Leonardo C.
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived on site to test unit for not heating. Found heater working correctly. Advised customer to use rinse aid to help unit dry better job complete.
Kevin B.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site and inspected range and found left great is not sitting properly on cooktop. Found hinge is not straight and after correcting great is now level and sitting properly. No for the repair is required at this time, job complete"
Steve C.
DRYER WHIRLPOOL WED92HEFW1 Arrived on site for the unit is making a rumbling noise. Tested the unit in diagnostics and received error code F4e3 restricted airflow. Customer advised she has not cleaned the air vents in about seven years. Found the unit airflow is causing a back pressure to the blower wheel and creating the noise. Called Whirlpool to document SR#7724062964 Andrew. Advise the customer to clean air vents every six months.
Clif L.
WASHER FRIGIDAIRE ATF6700FS1 Arrived on site to diagnose it wasn’t you that did not complete a spin cycle. Tested all parts and components of machine and found no mechanical failures at this time and all parts and components operating properly. No repairs are necessary at this time and only service fee due for trip today.
Luis M.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for water not draining. Found ice build up in freezer drain. Removed compressor cover found no water in drain tube. Called tech support,per tech support need to defrost drain tube and run a line in drain to check for obstruction. Defrosted freezer drain,ran a firm flexible wire through drain,wire hitting obstruction in drain tube,removed compressor cover unable to clear drain from compressor compartment. Called tech support per tech support obstructing in drain and unrepairable. File #7724058794"
Lou S.
REFRIGERATOR WHIRLPOOL ED5PVEXWS02 "arrived on site to inspect temps in refrigerator. Upon further inspection, it tested temps in the rc and fc sections. My readings were RC=36 on a setting of Max and FC=4 on a setting of Max. I found a small amount of frost built up on the evaporator so I turned the thermostat down to the recommended setting. I found that the diffuser is not opening allowing cold air in the the RC section. I am ordering the diffuser and scheduled return service for 02/05/19. Customer requested first call 8-10. Customer also requested that should the part come in early to please schedule return service earlier than 02/05. No water leaks observed during service.; ordrng 1 W10151374 (air diffuser assy)"
James C.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and tested operation. I inspected under unit and found the source of the leak to be the diverter on the sump assembly. Collected diagnosis which applies to quoted cost; ordrng 1 WPW10605057 (pump and motor assy)
Leonardo C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for upper rack falling test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.
Lou S.
MICROWAVE WHIRLPOOL WMH53520CS6 arrived on site to install previously diagnosed and ordered parts. I removed the temporary bolt that was holding the microwave in place and attempted to use the new mounting bolt but found that the mounting nut was stripped out. I am ordering three mounting nuts and the customer will contact the office to schedule return service due to his work schedule. ; ordrng 3 W10596040 (nut)s
Clif L.
ICE MACHINE KENMORE 106.895931 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found circulation pump water level sensor causing unit to short cycle. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Scott M.
DISHWASHER KITCHENAID KUDP02FRSS1 Arrived on site for poor washing . Found upper spray arm wasn’t rear bracket correctly causing a bad seal on manifoil. Corrected spray arm .unit is now spraying correctly .
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect unit ice maker was stuck. I confirmed and forcefully pulled the ice access door open and discovered the unit had overfilled with ice making it hard for unit to dispense ice. I removed half of the ice and reinstalled the ice bin and unit tested as designed.JOB COMPLETE
Leonardo C.
OVEN WHIRLPOOL RMC275PVB01 Arrived on site to test unit for door error. Test unit and found bad switches replaced switches and found bad light bulb inside. Replaced light bulb and unit still giving door error. Test unit and found bad fuse will need to order new fuse WP4375321 also ordering extra parts Incase there is more after replacing fuse. Ordering new light transformer WP9760588 ; ordrng 3 WP4375321 (FUSE )s and 1 WP9760588 (TRANSFORMER LIGHT )
Tyler B.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for noise while washing, found spring with teeth installed crooning causing a minor grind, corrected and tested good, no leaks on site"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator having ice buildup in FC. Inspected door seal and found gasket not sealing in center(see SD-QuickPic). Called tech support Joel (SR#7724059277). Inspected gasket and reshaped gasket with heat gun. Added gasket kit to door seal. Tested door operations. Checked temperatures and tested operation. All tested good, no water leaks present at time of service."
Joseph C.
WASHER MAYTAG MVWB765FW1 "Arrived on site for “controls not responding” complaint. Inspected unit and found console to be faulty(5VDC coming from board). Removed and replaced console. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Jonathan S.
WASHER GE GTW460ASJ9WW "Arrived on site for washer not filling with enough water. Inspected unit and found drain line to far down drain. Corrected drain and added zip tie secure . Tested water level on bulky items cycle. Found no water getting to unit. Gained access to pressure switch and found wire being pinched. Inspected wire harness and found no damage. Checked resistance on harness and found harness okay. Corrected harness. Performed diagnostics mode and checked fault codes and found none. Called tech support and spoke with Scott. Ran analog pressure switch test. Did not past test by 22 seconds. Scott stated its due to well water and water pressure. Fill level was off less than .25 of an inch. Scott stated max fill level was n more than 14 inches deep. Tech support confirmation 190130-001143. All tested good, no water leaks present."
Luis M.
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 "Arrived on site for no water. Checked line water to valve and exiting first valve,no water from dispenser valve. Diagnosed inlet water line to filter housing was installed to incorrect location on valve and outlet line was inserted to inlet of valve. Installed filter housing waterlines to correct location on valve tested water dispenser unit working as designed."
Leonardo C.
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for unit leaking. Test unit and found third rack rusted will need new rack WPW10275189. Also found tub gasket had calcium build up so water has been leaking from there. Will return with tub gasket. Rescheduled for Monday 2/4; ordrng 1 WPW10275189 (THIRD RACK )
Paul R.
DRYER WHIRLPOOL CED9060AW1 "Arrived onsite for the dryer making a knocking rattling sound. I found the dryer top, back, and front control panel disassembled. I reassembled the unit and tested. I found the unit with a detergent lid under the chassis causing the right front leveling foot to not contact the floor and tweak the chassis making the knocking sound. Mr stated the longer the unit runs it starts making a different sound. I found the blower wheel broken in half in the front side. I replaced the blower wheel and tested the unit. The unit is working as designed. Call complete."
Steve C.
MICROWAVE KITCHENAID KEMC308KSS01 Arrived on site for the unit is not heating in the microwave. Tested the unit and found there is 120 volts to the transformer. Found the magnetron is defective. Quoted the customer for the magnetron $298.00 and labor $234.99 plus tax. Replace the magnetron and tested the unit. Unit heat and works properly.
Brandon C.
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for customer complaint of washer not spinning, found hub was stripped and needs replacing. Ordering hub; ordrng 1 W10528947 (drive hub kit)"
Arthur B.
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived onsite for customer complaint of ice machine leaking water in front. Removed bottom panel and found water leaking from water valve. Removed water valve and found o-ring broke. Removed and replaced water. Turned water supply on. No water leaking from new valve. No other issues found. All water connections were dry at time of service.
James C.
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site and tested burners with bubble solution. I found that the front left burner has constant flow of gas. Unit will need new valve to repair. I tuned the gas off at the shut off; ordrng 1 W10594392 (valve-gas)
Steve C.
WASHER WHIRLPOOL WFW87HEDW0 Arrived on site for the unit is leaking water and customer advised of the clothes come out soaking wet after the cycle is done. Tested the unit and found the unit will need a new control board per service pointer and also a new bellow due to warp door seal. Customer advise that they will be purchasing a new unit due to do unit has been worked on prior and has multiple issues. Only collected the service fee and all water connections were dry at time of service.
Jonathan S.
DRYER SAMSUNG DV48H7400E "(AI) Arrived on site for dryer drum not spinning when cycled on. Inspected unit and found dryer drum pulley broken causing drum not to spin. Gained access to pulley, removed and replaced with new. Tested operations and all tested good. Paid in full on check #1450"
Luis M.
UNKNOWN MAYTAG MFI2569YEW0 "Arrived on site for unit not cooling. Powered unit on unable to power unit from control diagnosed faulty main control. Installed new main powered unit on,programmed unit compressor and fans powered on. Customer will need to allow unit to run 24hrs.
Steve C.
REFRIGERATOR GE SSS25KFPHWW arrived on site for the unit keeps freezing the dispenser waterline. Tested the unit and found the insulation inside the freezer door keeps freezing the waterline. Found the unit will need a new freezer door and template. Office will need to contact the extended warranty and get authorization.; ordrng 1 CNOTE (AUTHO) and 1 WR49X10141 (kit door template se) and 1 WR78X11646 (door fz wh 25')
Diego G.
WASHER AMANA NTW4516FW1 "Arrived on site. Check for draining issues. Found loose connection at drain pump. Reconnected connector to drain pump and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER AMANA NTW4516FW1 "Arrived on site. Check for draining issues. Found loose connection at drain pump. Reconnected connector to drain pump and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER AMANA NTW4516FW1 "Arrived on site. Check for draining issues. Found loose connection at drain pump. Reconnected connector to drain pump and cycle, all functions tested OK. No leaks present. Job complete"
Scott M.
WASHER MAYTAG MHW5500FW1 Arrived on site for washer not draining properly . Ordering drain pump . Return 2/4 .no water leaks detected at time of service .; ordrng 1 WPW10605427 (pump-water)
Jerry C.
OVEN WHIRLPOOL WOD51EC0AB03 WOD51EC0AB03 Arrived to inspect no power. I found there was no voltage to the thermal fuse and I inspected the power supply. I found there was no junction box for the pigtail connection and there was visible damage to the wire nuts. I advised the customer of my findings and that the unit should have an electrician instal a junction box and replace the wire nuts.
Paul R.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for the dishwasher with a broken upper rack. I found the right adjusted with a broken tab. I replaced the right adjuster. Call complete.
Jonathan S.
DISHWASHER WHIRLPOOL WDT780SAEM2 "Arrived on site for dishwasher upper rack not pulling out. Inspected rack and found right adjuster broken. Removed rack and both adjusters. Installed new adjusters and rack. Tested rack operation. Performed diagnostics cycle, no error codes. Monitored test cycle and checked heating element for hot temperatures. All tested good, no water leaks present."
Lou S.
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher not drying. Upon further inspection, I found there was no rinse aid in the dispenser. I tested the unit in diagnostics and it showed F7E1. I cleared the code and continued with testing. The unit operated as designed with no error codes and the element was reset ad was heating properly. I made recommendations for use and care, along with detergent and rinse aid use. I advised the customer to purge the hot water before turning the unit on to allow nothing but hot water to enter the unit. No water leaks observed during service, job completed."
Al R.
WASHER MAYTAG MHW5100DW0 "Arrived to inspect washer not spinning out clothes al the way. Ran diagnostics test and got no error codes. Spoke with management and gave quote for control and labor, customer declined any further service. No charge for today’s visit.CLOSE OUT CALL NO FEE."
Scott M.
ICE MACHINE KITCHENAID KUIC18NNTS1 Arrived on site for no ice . Ran diagnostics and found water level sensor saying bin full when barley any water in tray. Ice is forming but not enough water was in .found one of the wires was corroded from connection .replaced pump w/sensor . All checked out normal . No water leaks detected at time of service .
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not washing. Test unit and unit filling with plenty of water but no waster pressure. Will need new sump and motor W10805015. Rescheduled for Friday 2/1; ordrng 1 W10805015 (SUMP AND MOTOR)
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site and found the refrigerator water line into the freezer door has a small crack at the connection. Trimmed line and re-seated it and it is now operating properly and no longer leaking. No further repair is required at this time, job complete"
Jonathan S.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer making noises durning spin cycle and not completing spin cycle. Performed diagnostics mode and no error codes. Ran normal spin and drain cycle and found unit making a knocking noise. Ran in manual test mode and was not able to activate drain pump. Ran automatic test cycled it completed, no issues with drain pump. Removed wash plate and tested drain spin cycle and found noise continued. Removed hub and inspected, found minor wear. Replaced hub and installed wash plate and tested. Found unit is only making knocking noise in spin cycle. Removed gear case and installed new. Tested in spin cycle. Found issue with wash basket. Office to schedule appointment when ETA is available. No water leaks present at time of service.; ordrng 1 SEENOTE (SCHEDULE APPOINTMENT ) and 1 W10752719 (basket) and 1 W10876600 (DRAIN PUMP ) and 1 W11283592 (MOTOR )"
Wesley P.
DRYER WHIRLPOOL WED8500DC0 Arrived on site and found error code for improper voltage from l2. Found working properly at time of service. Airflow still and issue has not been taken care of since last call. Advise customer to have airflow addressed. All else checks good.
Paul R.
WASHER MAYTAG MVWB855DC3 Arrived onsite for the washer with cleaning issues. Ms stated that she gets poodle hair on her clothing and it doesn’t remove the hair. I explained to me that the washer isn’t going to let all the hair thru the holes in the basket to go down the drain. I advised ms that if the clothes were not real dirty to run them in the dryer first to try and remove the hair before loading them in the washer or brush the clothes before washing them. I ran diagnostics test 51. I found no stored error codes and the unit completed the cycle with all test passing. I did find the washer out of level and leveled the basket and tub in the chassis. Call complete.
Robert J.
MICROWAVE KITCHENAID KBHS109SSS05 "Arrived on job for complaints of microwave not heating. Ran amp test got 1.7 amps. Replaced magnetron tested operation, passed."
Luis M.
REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site for no cool. Removed evaporator cover,compressor running no frost on evaporator. Checked evaporator with a uv light,found dye leaking out of heat shrink on evaporator inlet port. Diagnosed leak in evaporator called tech support evaporator is a non serviceable part unit is unrepairable. File #7724069616"
Joseph C.
REFRIGERATOR GE GSS20GEWPWW "Arrived on site for “freezing in fresh foods area” complaint. Installed third thermistor. Unit appears to be performing as designed. Left controls where customer had set them to. When unit gets warmer, set them back to normal. No leaks detected, at time of service."
Jerry C.
DISHWASHER KENMORE 665.12773K311 "66512773K311 Arrived to instal previously diagnosed and ordered part. I removed the failed sump and transferred the existing parts. I tested the unit and checked for leaks. Operational test good, no leaks observed during service. From prior service: sump and gasket assembly $109.97 DW310 $209.99 -$50 for second appliance discount. No leaks of the water supply observed during service.
Arthur B.
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for customer complaint of top load washer not starting and getting error code F6E2 (UI Comm Error). Unit continues to flash F6E2 and will not allow me to enter diagnostics. Unit will need new console assembly and control. R/S for Friday 2/1. All water connections were dry at time of service.; ordrng 1 W10858298 (console assy)
Scott M.
COOKTOP JENN-AIR JGC1536BS00 "Arrived on site for one burner having no flame and too much flame on another burner ,found ignite wire in spark mod no completely in , .repinned igniter . As well as found something in orifice spud . Cleaned out spud . Both burners are normal now . No gas leaks detected at time of service . Job complete."
Paul R.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived onsite for the water spiciest still leaking. Ms stated that it stopped dripping for almost 2 days after the previous visit. Need to replace the water line guide and components. Ordering W11031909 GUIDE, W10819546 CLIP, & 67002816 CLIP; WATERLINE. RS for Wed 2/6.; ordrng 1 67002816 (CLIP; WATERLINE) and 1 W10819546 (CLIP) and 1 W11031909 (GUIDE)"
James C.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and installed new sump assembly. Ran diagnostics to test operation. I found no leaks after repair and the unit is working properly. Job complete
Arthur B.
DRYER MAYTAG MEDB855DC4 Arrived onsite for customer complaint of loud noises when dryer is tumbling. Customer provided videos. Confirmed noise. Removed from and found blower fan cracked causing noises. Ordering blower fan to complete repair. R/S for Friday 2/1.; ordrng 1 WP697772 (wheel)
Leonardo C.
RANGE GE JB655SK4SS Arrived on site to test unit for broiler not working and unit making a huge pop. Test unit and found melted broiler element causing element to short and pop. Will need new broiler element WB44X30616 rescheduled for Thursday 2/7 ; ordrng 1 WB44X30616 (BROILER )
Kevin B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect and washer and found and no saved error codes, started a load of four full-size sheets, showed customer how washer measures The clothing and add the appropriate amount of water. Showed customer how items are agitated into the water, washer is operating as designed, no repair is needed at this time. No water leaks from connections at time of service, job complete"
Jonathan S.
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for dishwasher not cleaning dishes. Performed diagnostics mode, no error codes. Tested amp draw to element found within range. Tested hot temperatures from element. Spoke with customer on user care guide and recommend to run a clearer though unit. All tested good, no water leaks present."
Luis M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for faulty compressor. Removed compressor and drier installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Orion control that came with compressor is wrong,harness does not match with cabinet harness. Installed Orion control that tech ordered,powered unit on compressor powered on checked low side pressure good unit cooling down correctly"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "arrived on site and found that when water dispenser is pressed there is no water flow but valve is energized, if you hold The dispenser button down it will start dripping and then dripping faster and ultimately dispense water. Already added pressure regulator on a previous visit and this had no effect spoke with tech line. Valve, UI, filter head, and add permagum two slightly block return air SR7724047356; ordrng 1 W11162042 (FILTER HOUSING ) and 1 W11203289 (UI) and 1 WPW10179146 (valve-inlt)"
Tyler B.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for unit not filling with water, found control sending voltage to valves but valves buzzing, replaced valves and tested a load and tested good. No leaks on site"
Joseph C.
DRYER MAYTAG MEDC215EW1 Arrived on site for “not coming on” complaint. Inspected unit and found thermal fuse blown. Removed and replaced thermal fuse. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Brandon C.
RANGE JENN-AIR JGRP436WP02 "Arrived on site to replace control board, after replacing and programming board, unit was not working properly, found faulty appliance manager control, ordering part. ; ordrng 1 W10888661 (cntrl-elec)"
Brandon C.
COOKTOP JENN-AIR JEC4536BS00 "Arrived on site for customer complaint of unit beeping and turning off during cooking, checked for proper voltage, tested good, called techline and they instructed me to replace power supply control and UIB. Ordering parts. sr# 7724044279; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10260060 (cntrl-elec) and 1 WPW10545377 (cntrl-elec)"
Robert J.
REFRIGERATOR FRIGIDAIRE LGHC2342LF "Arrived on job for complaints of no ice and only crushed ice. Found Solenoid stuck in up position. Corrected positioning. Checked water pressure, recommended customer replaces filter."
Brandon C.
REFRIGERATOR ELECTROLUX EI24RD10QS0 "Arrived on site for customer complaint of doors not aligned properly, found doors needed adjusting, after adjusting unit tested good."
Wesley P.
OVEN WHIRLPOOL WOD51EC0AS04 Arrived onsite and found bad oven sensor. Replaced oven sensor. All else checks good. Unit is now operating as designed.
James C.
WASHER AMANA NTW4516FW2 Arrived on site and installed new control. Ran calibration and auto diagnostics. Unit now functions properly and no fault codes found. Job complete
Joseph C.
COOKTOP JENN-AIR JGD3430WS00 Arrived on site for “sparking when off” complaint. Inspected unit and found no issues and no leaks
Clif L.
REFRIGERATOR/TOP GE GYE22HSKHSS Arrived on site to diagnose a refrigerator that is building frost in the freezer. Tested unit and found gapping in cabinet causing frosting. Sealed the gapping with food safe silicone and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
James C.
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site and installed new inner door, outer door, ui and installation hardware. Tested unit for proper operation and leaks. Found unit working properly and all water connections dry at time of service. Job complete"
Arthur B.
DISHWASHER GE GDF620HMJ0ES Arrived onsite for customer complaint of dishwasher not starting but light come on. Removed control panel and found control board shorted where main pump connects. Also found main pump motor burnt up as well. Unit will need control and returning with main pump and drain pump. Next customer available is 2/7. All water connections were dry at time of service.; ordrng 1 WD21X21916 (machine control good) and 1 WD35X10382 (kit - piranha clamps)
Luis M.
REFRIGERATOR WHIRLPOOL WRV976FDEM00 Arrived on site for loud noise. Found freezer not running through a defrost cycle. Ran diagnostics E1 error on freezer thermistor short on thermistor. Defrosted evaporator replaced fan motor that includes thermistors.
Luis M.
REFRIGERATOR WHIRLPOOL GSF26C4EXS03 Arrived on site for freezing in fresh food. Removed diffuser assembly found broken hinge on diffuser door diagnosed unit will need new diffuser assembly. Installed new diffuser powered unit on ran diagnostics on diffuser door opening and closing correctly.
Leonardo C.
OVEN WHIRLPOOL KOSE500ESS03 Arrived on site to replace frame glass and door glass. Opened box and found frame glass damage will need to re order part WPW10709147 rescheduled for Monday 2/4 per customers request. ; ordrng 1 WPW10709147 (FRAME GLASS )
Scott M.
REFRIGERATOR KITCHENAID KUDF204ESB00 Arrived on site for unit beeping . Found door switch was not functioning properly . Ordering switch . No water leaks detected at time of service . Please call to set return visit ; ordrng 2 W10721454 (switch)s
Lou S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher door rubbing. Upon further inspection, the customer just had the unit installed and the door was rubbing on the right side upper corner. I leveled the unit and the door opened and closed correctly. I placed the unit in diagnostics and tested. The unit operated as designed with no error codes. I recommended types of detergents and rinse aids to use and provided some use and care tips. No water leaks observed during service, job completed."
Brandon C.
DRYER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of dryer not working, found blown fuse, I replaced fuse, unit tested good."
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of F5E1 error code during self clean. Called techline, tested door latch, latch tested good, I reset control and cleared error codes, unit tested good. 7724047925"
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site. Replaced UI and ran diagnostic test, all functions tested OK. Instructed customer to allow 24 hours for UI to sync. All functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site. Replaced UI and ran diagnostic test, all functions tested OK. Instructed customer to allow 24 hours for UI to sync. All functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site. Replaced UI and ran diagnostic test, all functions tested OK. Instructed customer to allow 24 hours for UI to sync. All functions tested OK. No leaks present. Job complete"
Scott M.
RANGE KITCHENAID KSGG700ESS0 Arrived on site for fan error code .tried hard reset and control reset . Got error again in preheat . Replaced blower fan . Ran successfully a pre heat . No gas leaks detected at time of service .job complete .
Lou S.
DRYER WHIRLPOOL WED8000DW4 "arrived on site to inspect dryer door. Upon inspection, I found that the top left corner of the door was warped and not sealing properly. I am ordering the inner and outer door panels, the front chassis panel, both hinges, nameplate and strike and will return with the door catch and CNOTE LSO. Due to out of stock parts, the office will need to schedule return service. No lint observed during service.; ordrng 1 CNOTE (LSO) and 1 W10614976 (door) and 1 W10850024 (hinge) and 1 W10850044 (hinge) and 1 W10875869 (panel) and 1 W11133036 (DOOR) and 1 W11163826 (STRIKE ) and 1 WPW10393264 (nameplate)"
Clif L.
OVEN KITCHENAID KOSE500ESS01 Arrived on site to diagnose an oven that is making unusual noise. Found blower cover/upper unit panel shifted due to heat wear causing loud vibration noise. Adjusted cover and tightened conv fan screws as they were loosening. Tested unit and found all is working properly at this time.
Clif L.
WASHER MAYTAG MVWC416FW1 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found hot water valve solenoid leaking. Water valve assembly will need to be replaced to complete repairs. Return date is set for 2/4/19.; ordrng 1 W11210459 (VALVE)
Diego G.
REFRIGERATOR WHIRLPOOL ED2KVEXV001 "Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced icemaker and cycled, all functions tested ok. Check#5078. No leaks present. Job complete."
Diego G.
REFRIGERATOR WHIRLPOOL ED2KVEXV001 "Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced icemaker and cycled, all functions tested ok. Check#5078. No leaks present. Job complete."
Diego G.
REFRIGERATOR WHIRLPOOL ED2KVEXV001 "Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced icemaker and cycled, all functions tested ok. Check#5078. No leaks present. Job complete."
Robert J.
DRYER WHIRLPOOL WED92HEFC0 Arrived on job for complaints of not drying. Tested cycle found no heat. Inspected heating element found open. Replaced heating element. Ran test cycle and heating returned.
Tyler B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for unit not filling with water. Found valve receiving voltage and buzzing, water was on, replaced valve and tested good. No leak on site"
Jonathan S.
COOKTOP GE PGP953SET5SS Arrived on site for cooktop middle burner sparking when light left front burner and back right burner not working. Performed diagnostics and tested burners. Disassembled unit to gain access to valve. Found rear right burner valve ceased and sparking is normal operation on all burners when igniting. Schedule return for Monday the 4th. Customer needs 30 minutes call ahead. ; ordrng 1 WB19T10084 (valve gas/ RIGHT REAR )
Luis M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Arrived on site for faulty ice container. Installed new ice container added ice tested ice dispenser. Dispenser dispensing both crushed and cubes ice correctly.
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not cooking evenly, found bake and broil elements were good, found faulty control. Ordering control. ; ordrng 1 W10839510 (cntrl-elec)"
Arthur B.
DISHWASHER MAYTAG MDB7749AWQ2 Arrived onsite to remove and replace dishwasher console from prior tech’s diagnosis. Removed faulty control panel. Installed new replacement. Reassembled and tested unit. Unit now works as intended. All water connections were dry at time of service.
Jonathan S.
MICROWAVE WHIRLPOOL WOC97EC0HZ00 "Arrived on site for oven microwave combo unit. Performed diagnostics mode and checked fault code history, F6-E0 UI has lost communication. Checked continuity on harness to control. Powered unit and off. Tested fault code. Tested door and found light coming on. According to tech sheet instructions, it states to replace UI. Gained access to UI, removed failed UI and installed new. Installed unit and tested operation. All tested good."
Robert J.
WASHER WHIRLPOOL WTW7500GW2 "Arrived on job for complaints of bushing sticking out. removed lid,pushed bushing back into place, put lid back on tested functionality passed."
Al R.
WASHER WHIRLPOOL WFW9150WW00 Arrived to install previously ordered part. After authorization I removed and replaced the control. Unit would not power up with new control connected. Removed the NEW defective control and replaced it with the original control. I tested the unit with a load of towels and unit tested as designed.
Arthur B.
WASHER GE GTW680BSJ5WS "Arrived onsite for customer complaint of top load washer leaking from top front of unit. Removed top and found she bleach dispenser is used, splashed and not enters unit. Ordering new tub ring. R/S for Monday 02/04. All water connections were dry at time of service.; ordrng 1 WH44X24150 (TUB COVER)"
Jonathan S.
WASHER LG WT5101HW Arrived on site for washer getting UE error code. Customer stated than 9 minutes left in spin cycle she would get a UE error and she would shift clothing and unit would complete cycle. Performed diagnostics mode and tested operation. Inspected suspension found suspension had minor rust. Found unit is a 2010 model and possibly falls under recall. Customer needs to contact LG @ 1-866-558-2559 to have software update. If problem continues after software would recommend to replace suspension. S
Leonardo C.
DISHWASHER GE GDF630PGMBB Arrived on site to test unit for unit leaking. Test unit and kind not closing all the way on right side. Opened door and found screw not letting door close. Advised customer unit was installed incorrectly and the GE doesn’t cover installation issue. Took pictures of screws. Unit needs to be anchored from the outside not inside.
Clif L.
DISHWASHER GE PDW8280J03SS Arrived on site to inspect dishwasher for flood damage. Found all parts and components fully functional at this time and no repairs are needed. Unit was not hooked up to water at this time so I was not able to check for leaks.
Clif L.
WASHER GE GUD24ESSJWW Arrived on site to diagnose a washing machine is not spinning clothes. Tested unit and found shifter not fully wired causing it not to operate properly. Rewired shifter properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Lou S.
DISHWASHER KITCHENAID KDPE234GPS0 "arrived on site to inspect dishwasher dispenser issues. Upon further inspection, I found that the dispenser detergent door latch was broken. I removed and replaced the dispenser and tested the unit and it operated as designed with no error codes. I leveled the unit and I made recommendations for detergent/rinse aid use and use and care tips. No water leaks observed during service, job completed."
Luis M.
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site for no ice. Unit not powering on,diagnosed failed external drain pump. Removed faulty drain pump,installed new drain pump added water to pump, pump powered on and drained water. Checked all tubing connections no leaks unit working as designed."
Jerry C.
ICE MACHINE KITCHENAID KUIX505ESS1 "KUIX505ESS1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, drier and service port and vacuumed the system. I verified vacuum and then charged with the mfg prescribed amount of refrigerant. During testing I found the condenser fan had failed and I removed and replaced it. I tested the unit and it operated as designed. No leaks observed during service."
Scott M.
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site ,installed inverter . Found compressor is completely dead . Fridge is going to need sealed system . Customer would also like to have fridge RT side door gasket replaced as well as having water dispenser issue slow flow . Ordering compressor,uv dryer ,service port, heat exchanger , evap, door gasket fridge , water valve , filter housing , filter . Again bring this to Chase !!!!; ordrng 1 EDR5RXD1 (filter) and 1 HEATEXCHANGER and 1 SERVICEVALVE and 1 UVDRYER and 1 W10841139 (compressor) and 1 WEIGH4HRS and 1 WP2209022 (housing) and 1 WP2266902 (gasket-fip) and 1 WP2306093 (evaporator) and 1 WP2317883 (valve-inlt)"
Kevin B.
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and found when connected to power washer is continually running drain pump. Attempted to test components in diagnostic cycle but control is not operating. Replaced control and it will now calibrate properly and all function has returned. No water leaks from connections at time of service.
Joseph C.
WASHER GE WCSR4170G1WW "Arrived on site for “not spinning out clothes” complaint. Inspected unit and found door switch wiring, from previous repair, had lost contact. Reattached switch and placed in holding clip. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Robert J.
REFRIGERATOR FRIGIDAIRE LFSS2612TF "Arrived on job for complaints of not producing ice. Found the valve not supplying water to ice maker or despiser. Replaced valve and tested operation,passed. No leaks detected at time of service recommended replacement of water filter."
Scott M.
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not starting . Ran diagnostics unit wouldn’t agitate or spin , just a small hum. Found cap terminals bent and broken but wire HARNES connection is in good shape . Replaced cap and tested unit , washer ran complete cycle , all features function properly . No water leaks detected at time of service . Job complete ."
Brandon C.
DRYER GE DEVH680GJ1MS "Arrived on site for customer complaint of long dry times, found exhaust temperature was good and within range, unit cycles great, found venting issue. Instructed customer to have vent cleaned. Collected service fee on cc."
Diego G.
DISHWASHER WHIRLPOOL WDT730PAHB0 "Arrived on site. Check for washing issues. Found motor locked up. Replaced sump and motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDT730PAHB0 "Arrived on site. Check for washing issues. Found motor locked up. Replaced sump and motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDT730PAHB0 "Arrived on site. Check for washing issues. Found motor locked up. Replaced sump and motor and cycle, all functions tested OK. No leaks present. Job complete"
Paul R.
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for the washer that won’t get past the filling part of the cycle or stop filling with water. I ran auto diagnostics to test the unit and the unit worked as designed. I checked stored error codes and had an F5E1. I found no issues with the lid switch and suspect the customer pressed start with the lid open. I went over detergent use with the customer. The unit is working as designed. Call complete.
James C.
RANGE GE JK5500SF6SS Arrived on site and installed new door latch assembly. Tested for proper operation and found unit working properly. Job complete
Kevin B.
WASHER WHIRLPOOL WTW8500DC4 "Arrived on site and found detergent siphon is not attached properly, after correcting used diagnostic cycle in order to verify it is operating properly. No water leaks from connections at time of service, job complete"
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site and installed sump and motor. All checks good.
Jonathan S.
MICROWAVE WHIRLPOOL WMH32519HZ0 "Arrived on site to install previous diagnosed parts. Removed microwave to gain access to blower. Removed failed control and installed new. Removed failed blower and installed new. Mounted microwave and tape exhaust vent in. Tested fan, hood light and heating operations. All tested good."
James C.
REFRIGERATOR WHIRLPOOL JS42PPFXDA "Arrived on site and checked pressures and found that the sealed system was balanced at 20 psi on the low and high side. Ran sealed system to test compressor and found to be pressurizing properly. After system balanced o found it to be up to 50 psi. Called tech line and spoke to TJ 7724043273. Unit appears to have an internal leak as there is no visible dye on evaporator, exchanger, compressor, condenser or visible copper lines. Unit is being sent over to review and whirlpool will contact customer."
Scott M.
DISHWASHER UNKNOWN KUDT03FTBL3 Arrived on site for poor washing and dispenser . Found wash motor working but very weak pumping of water . Dispenser catch is broken off . Will need to order dispenser and sump and motor. No water leaks detected at time of service . ; ordrng 1 AUTHO and 1 WPW10199696 (dispenser) and 1 WPW10780877 (pump&motor)
Leonardo C.
RANGE KITCHENAID KSDB900ESS0 Arrived on site to test unit for F8E0 fan. Replaced fan whirlpool covered the part. Replaced fan test unit an dunit test good job complete
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for customer complaint of no ice production, found ice maker fill tub was leaking, ordering fill tube. ; ordrng 1 67006317 (tube-water)"
Wesley P.
WASHER WHIRLPOOL WFW3090GW "Ordering latch to repair f13 error. Unit not power accessible at time of service. If maintenance is not available, acquire keys for the maintenance room to service unit. ; ordrng 1 W11035628 (LATCH)"
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for no drain washer . Found drain motor failing . Getting correct voltage , bad readings on drain motor . Replaced pump .ran diagnostics good . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR KITCHENAID KUWR304EBS00 Arrived on site for noise issue. Found compressor causing vibration noise with bottom of cabinet. Added sealer and rubber grommets under compressor to prevent vibration on bottom of cabinet added rubber grommet to condenser support. Powered unit on compressor and fans running no vibration noise after repair. Called partner team gave history on unit and repairs done file# 7723973701
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and ran test 57 and found icemaker cycled properly, Ran test 45 and it did not fill with water. Inspected fill tube and found it is frozen. Cleared tube of ice, after clearing test 45 ran properly. If situation happens again will need to bring back tube heater to correct issue. No water leaks from connections at time of service, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for unit missing ice door assembly Installed new ice door assembly, ran diagnostics ice dumped from icemaker to bin,ran fill test passed. Checked ice door closure good unit working as designed."
Jonathan S.
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer making clicking sound when in spin mode. Inspected insulation. Performed diagnostics mode and checked for fault codes, found error F7-E5 shifter failure. Ran automatic test cycle and tested inlet valve operating. Tested agitation and spin cycle. Ram wash plate and inspected basket and groves . Gained access to gear case and found oil at bottom and around gear case. Tested unit with a small size comforter on bedding cycle. Will return with gearcase and wash plate. Schedule return for Monday the 4th. Advised customer to keep load size minimum until repair is made. ; ordrng 1 W10811956 (GEARCASE ) and 1 W10902814 (WASH PLATE )"
Leonardo C.
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to test unit for unit leaking. Ran unit and could not duplicate problem. Customer said she has run it and not leak. It has only leak once could not duplicate problem. Job complete.
Scott M.
OVEN WHIRLPOOL WFG540H0ES0 Arrived on site for oven not igniting . Found igniter bar had pulled away from tube . Replaced igniter and had to reshape flame spreader . Tested oven all checked normal . No gas leaks detected at time of service . Job complete .
Al R.
DRYER WHIRLPOOL DDC4400T3WH Arrived to inspect dryer not drying. Confirmed the complaint and disassembled the unit and replaced the heater assembly with the customers part. Reassembled the unit and unit tested as designed.
Robert J.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Arrived on job for complaints of water not deepening. Determined housing was bad. Replaced housing, water flow up to the filter. Customer to replace filter. No leaks detected at time of service."
Al R.
DRYER MAYTAG MEDB765FC0 "Arrived to inspect unit not operating. Removed panel and checked the continuity on all internal parts, checked voltage at the unit and checked door switch. Checked UI and found unit wasn’t responding to customers touch. INSTRUCTED customer on proper operation of machine and unit worked as designed. Customer now understands how to use unit.JOB COMPLETE."
Lou S.
REFRIGERATOR WHIRLPOOL KRFF507ESS00 "arrived on site to inspect no cool in refrigerator. Upon further inspection, I tested the temps-RC section 40 degrees and FC section 19 degrees. I checked the fc evaporator and found a large amount of ice across the top of the evaporator. When I was removing the Evap fan grille, it fell off when I touched it and I found that both of the clips on the grill were broken off as was the clip on the fan shroud. I advised the customer of my findings and the customer advised that his home warranty had sent a tech from another company out prior to my visit and that tech advised it needed a sealed system. After working the situation out with the office, I advised the customer to contact AHS and schedule repair for the broken parts and the sealed system would be covered under warranty. I am ordering the compressor, access valve, drier, both evaporators, and CNOTE 2 HOUR JOB. Also, return with all prescreened parts. Recommend returning tech to seal drain tube i
Luis M.
REFRIGERATOR KITCHENAID KSSO48QTB00 Arrived on site for dispenser door issue. Found dispenser motor not fully closing ice door and damaged ice door. Installed new motor and ice door tested ice dispenser motor and door closing and sealing good
Al R.
DRYER WHIRLPOOL WED7000DW1 Arrived to install broken door handle. Installed the Handle to door of unit. JOB COMPLETE.
Steve C.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for the unit will not turn on. Tested the unit and found the unit will not turn on and neither the light inside the unit. Checked voltage and found L1 to neutral is getting 250 V. And from L2 to neutral getting zero voltage. Advise the customer to contact any electrician and to clean air once every six months.
Lou S.
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher door. Upon inspection, I found that the unit was not leveled and the door was hitting on the left side. I leveled the unit and placed it in diagnostics. The unit operated as designed with no error codes. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for cooling issue and loud noise. Unit cooling at time of visit. Ran diagnostics thermistor for temp passed,ran freezer and fresh food fan motor test both passed no odd noise,ran heater test passed,ran defrost thermistor passed unit working as designed at Tim elf visit."
Robert J.
DRYER WHIRLPOOL MED6000XW0 "Arrived on job for complaints of noise. Found blower wheel damaged. Replaced blower wheel,tested functionality,Passed. Labor covered on previous visit"
Jonathan S.
MICROWAVE GE PEM31SF3SS Arrived on site for microwave not popping popcorn. Performed diagnostics and tested microwave by heating water. Found unit heating. Tested with a bag of popcorn and had error on display and popcorn was not complete. Tested 8 ounce of water at 55° for 1 minute and had at 112°. Removed microwave and called GE tech support spoke with Tony. He stated that unit does not have a humidity sensors and refer customer to page 13 in user care guide. Confirm# 190129-001952. He stated that if customer had anymore question to contact customer service at 1-800-626-2000. According to tech support unit test good. Customer stated he is not happy with microwave cooking response and responded GE tech support.
Paul R.
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived onsite for the refrigerator with no ice condition. Found that the harness has come up snapped from the ice maker head. Connected harness and the ice maker went through a harvest. Call complete.
Diego G.
DRYER MAYTAG MEDB800VQ0 "Arrived on site. Replaced cut off, there Mr. man main control board. I ran dryer and found unit giving AF era code. Instructed customer that dryer is working as designed and there is something restricted in the exhaust. Customer is going to clean out exhaust to have better airflow. Job complete"
Diego G.
DRYER MAYTAG MEDB800VQ0 "Arrived on site. Replaced cut off, there Mr. man main control board. I ran dryer and found unit giving AF era code. Instructed customer that dryer is working as designed and there is something restricted in the exhaust. Customer is going to clean out exhaust to have better airflow. Job complete"
Diego G.
DRYER MAYTAG MEDB800VQ0 "Arrived on site. Replaced cut off, there Mr. man main control board. I ran dryer and found unit giving AF era code. Instructed customer that dryer is working as designed and there is something restricted in the exhaust. Customer is going to clean out exhaust to have better airflow. Job complete"
Clif L.
MICROWAVE KITCHENAID KBHS179SSS06 Arrived on site to diagnose a microwave that is not operating and giving error codes. Tested unit and found microwave not registering appliance manager control. The hard reset controls with full power cycled and tested unit. Found all is functioning properly at this time and I’ll control boards are registering. No further repairs are needed.
Brandon C.
REFRIGERATOR FRIGIDAIRE FFFHT1814TB0 "Arrived on site for customer complaint of freezer door not sealing and dragging on the top of fresh food section door, found top hinge of freezer door was loose, I adjust door and tightened hinge screws, unit tested good."
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher leaking water. Upon inspection, I placed the unit in diagnostics with no error codes showing. The unit operated as designed with no leaks. I found underneath the unit signs of water leakage so I removed the outer door panel and found a large amount of debris in the reservoir and signs that the water was running over the reservoir. I also found that the door gasket had a small tear in it and it was allowing water to run down the side of the door onto the hinge and leaking onto the floor as I found evidence of water stains on the side of the door. I removed and replaced the gasket and advised the customer of my findings. I advised the customer that the unit needs to be cleaned and recommended using Dishwasher Magic. No water leaks observed during service other than the evidence of leakage. Job completed. Unit labor and parts are covered under extended warranty per SC."
Scott M.
OVEN WHIRLPOOL KEBS109BSS00 "Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse , preheated oven . All checks good . Job complete ."
Brandon C.
OVEN WHIRLPOOL RBD305PDS15 "Arrived on site to replace control, after I replaced, unit tested good"
Diego G.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site. Checked for burner issues. Found right front burner intermittently not kicking on all the time. Replaced burner head and still same issue. Called tech-support and they are recommending to replace cap on Right front burner with cast iron cap to help ignite. Rescheduled for 2/1/19. File#7724043829 cast iron ; ordrng 1 W10300347 (cap-burner)
Diego G.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site. Checked for burner issues. Found right front burner intermittently not kicking on all the time. Replaced burner head and still same issue. Called tech-support and they are recommending to replace cap on Right front burner with cast iron cap to help ignite. Rescheduled for 2/1/19. File#7724043829 cast iron ; ordrng 1 W10300347 (cap-burner)
Diego G.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site. Checked for burner issues. Found right front burner intermittently not kicking on all the time. Replaced burner head and still same issue. Called tech-support and they are recommending to replace cap on Right front burner with cast iron cap to help ignite. Rescheduled for 2/1/19. File#7724043829 cast iron ; ordrng 1 W10300347 (cap-burner)
Jonathan S.
WASHER WHIRLPOOL WTW5100VQ0 "Arrived on site for washer making grinding sound and not operating. Per diagnostics and tested unit. Gained access to gear-case and basket drive. Inspected motor coupling and basket drive. Removed motor and tested gear-case. Found failed gear-case. Removed failed gear-case and installed new. Tested all wash cycle. All tested good, no water leaks present. Paid in full on credit card."
Paul R.
OVEN WHIRLPOOL GBD307PDS7 Arrived onsite for the lower oven making a fan noise. I found the lower oven cooling fan running but very noisy and the upper oven cooling fan froze up. Both cooling fans need to be replaced. I replaced both blowers and tested the oven. The oven is working as designed. Call complete.
Steve C.
OVEN WHIRLPOOL WFE550S0HZ1 Arrived on site for the unit is making a burning smell in the oven. Tested unit and found packing tape on the door glass that is melted. Remove the tape and tested the unit. The unit is working properly and job complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for metal shavings in dispenser and ice on back wall. Found excessive ice on back wall at icemaker housing. Per service pointer unit will need adapter kit and control kit,found metal grinding on bucket and shaft will also need ice container and shaft. Need AUTHO for control kit,adapter kit,shaft and ice container; ordrng 1 W10612142 (ADAPTER) and 1 W10789393 (CNTRL KIT) and 1 WPW10347114 (SHAFT)"
Joseph C.
OVEN AMANA AGR4230BAB3 "Arrived on site for “broken door gasket” complaint. Inspected unit and found broken door gasket hanging down from upper oven. Removed and replaced oven door gasket. Unit tests good. No leaks detected, at time of service."
Diego G.
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on site. Checked for Burner issues. Found left front burner not starting. Found igniter not making contact. Repositioned igniter and burner head and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on site. Checked for Burner issues. Found left front burner not starting. Found igniter not making contact. Repositioned igniter and burner head and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on site. Checked for Burner issues. Found left front burner not starting. Found igniter not making contact. Repositioned igniter and burner head and tested, all functions tested OK. No leaks present. Job complete"
Tyler B.
FREEZER MAYTAG MQF2056TEW02 "Arrived on sote for unit with no cooling. Found bottom with frozen puddle. Removed EVAP found EVAP fan not running, and found drain blocked causing water to puddle on base. Removed all ice. Turned back on unit confirmed fan not running, replaced EVAP fan and tested good. O leaks on site"
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher stops. Upon further inspection, I found that the left side stop lock was worn and I removed and replaced both stops. I showed the customer how to properly install the stop should it fall off again. Tested the unit in diagnostics and it operated as designed with no error codes. Recommended some use and care tips along with detergent and rinse aid use tips. No water leaks observed during service, job completed."
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found No heat from dryer. Found loose connection at heater. Re-positioned heater connector and tested, all functions tested OK. Also instructed customer on making sure the dryer is not pushed back all the way to keep from kinking hose. No leaks present. Job complete"
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found No heat from dryer. Found loose connection at heater. Re-positioned heater connector and tested, all functions tested OK. Also instructed customer on making sure the dryer is not pushed back all the way to keep from kinking hose. No leaks present. Job complete"
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found No heat from dryer. Found loose connection at heater. Re-positioned heater connector and tested, all functions tested OK. Also instructed customer on making sure the dryer is not pushed back all the way to keep from kinking hose. No leaks present. Job complete"
Brandon C.
DISHWASHER JENN-AIR JDTSS243GX0 "Arrived on site for customer complaint of upper spray arm hitting dishes, instructed customer on how to adjust the upper rack, unit tested good."
Tyler B.
WASHER MAYTAG MVWC360AW0 "Arrived on site for unit not spring and flashing lid lock, unit will need actuator to complete. Customer request early as possible ; ordrng 1 WPW10006355 (actuator)"
Jonathan S.
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site for dishwasher or powering on. Tested voltage to unit and found no voltage. Reset breaker and tested out. Found 120 volts at out. Plugged in dishwasher and powered on. Performed diagnostics mode, no error codes. Monitor diagnostics cycle and checked amp draw to heater. Unit passed test cycle . All tested good, no water leaks present. Paid in full on credit card."
Steve C.
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site and advise them that the unit is out of warranty and they decided not to go with the repair for diagnostics
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for loud noise. Removed deli drawer found excessive amount of ice in fresh food evaporator compartment. Diagnosed unit will need harness assembly. Customer needs to defrost unit 24hrs before return visit, rescheduled for Friday 2/1; schdld next appmnt for 2/1 FRI !"
Lou S.
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I found evidence of water leakage on the floor as I walked across it. Water seeped up through the cracks in the flooring. I placed the unit in diagnostics and tested. The unit showed error code F6E4-float switch open. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I checked underneath the unit and found no leaks, but there was evidence of water leakage on the right side of the floor under the unit. The left side was dry other than water seeping through the cracks. I tested the float switch ad it was good. I tested the unit three more times and never had any water leaks. Customer said the tub was completely full of water and when he opened the door, water rushed out the right side of the door. I checked the drain hose check valve as it was operating as designed. The drain hose under the sink was looped high
Luis M.
REFRIGERATOR KITCHENAID KUWR304EBS00 Arrived on site for dispenser door issue. Found dispenser door motor not fully closing door and damage to ice door. Installed new dispenser door motor and ice door. Checked door seal to chute good.
Steve C.
DRYER GE DPSR610EG7WT Arrived on site for the unit will not start. Tested the unit and found the belt broke again. Test at the pulley and added some grease to the pulley. Pulley checks good and replace the belt. Tested the unit and the unit is working properly.
Arthur B.
OVEN GE JBS10DF2WW "Arrived onsite for customer complaint of freestanding range oven door not closing properly. After inspection, found LH door hinge support broke not allowing hinge to set. Ordering new hinge. R/S for a Friday 2/8 is customer next available. No other issues found.; ordrng 1 WB10X21978 (hinge door)"
Arthur B.
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite for customer complaint of top,load washer not draining properly on “CASUAL” cycle setting. Tested unit on “CASUAL” mode and found control would cycle on and off. Ran diagnostics and found no error codes. Removed and replaced control. Reassembled and ran test 052. Unit completed successfully. Ran cycle on”CASUAL”. Unit started as intended. No other issues found. All water connections were dry at time of service."
Leonardo C.
DISHWASHER WHIRLPOOL WDF750SAYM2 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but not spraying water. Test wash motor and found bad motor. Replaced sump and motor test unit and unit test good no leaks present at this time job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for damaged front panel. Found panel to be damaged on left and right lower side. Replaced panel test unit no damage found on new panel. Susan called Ferguson to get POP and she said it was in cosmetic warranty.
Robert J.
DRYER MAYTAG MED3500FW1 "Arrived on job to install sound pads to reduce noise on dryer. Installed, noise reduced."
James C.
WASHER MAYTAG MVWB955FW1 "Arrived on site and inspected unit for leaks. Customer had a load of towels in washer and I left them in and filled unit with water testing each dispenser for leaks. I found the detergent dispenser has an uneven stream coming out that over sprays the fill port on the tub ring. I found a stress crack on the tub ring due to suspension has failed. I also found water dripping from tub about halve way up due to a crack. Unit will need new tub, tub ring, suspension, detergent dispenser and new gearcase to repair. New gearcase is needed duct to the seal being a one time use seal. Repair will require 2 hours; ordrng 1 W10704196 (tub-outer) and 1 W10749363 (dispenser) and 1 W11130360 (SUSPENSION ) and 1 W11243762 (TUB RING) and 1 W11287287 (GEARCASE )"