We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB06
Near Austin, TX 78750
Wesley
Job Details: 12/05/2023
Arrived onsite for customer concerned with temp swing based on charting data being collected with charting thermometer. Reviewed data and determined everything operating in perfect health. All checks good. Advised customer on findings.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/05/2023
"Arrived on site to inspect unit for not completing wash cycles every time. Error code f8e1 present upon arrival, no fill/long fill and can visibly see low water pressure when filling. Will need to order valve and return, office to reschedule. ; ordrng 1 W11210463 (Water valve)"
We serviced a
KITCHENAID WINE COOLER
Model KUWR214KSB00
Near Austin, TX 78752
Luis
Job Details: 12/05/2023
Arrived on site for not cooling. Found unit will not power on replaced main control powered unit on compressor powered on.
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Gerry C
Job Details: 12/05/2023
MHW8630HC4 Arrived to install previously diagnosed and ordered part. I removed and replaced the tub assembly and tested three times within service test mode. The unit operated and designed and an additional customer mode operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Leonardo
Job Details: 12/05/2023
Arrived on site to replaced console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Matthew
Job Details: 12/05/2023
Unit 163. Arrived on site for unit not heating. Upon arrival inspected unit. Found failed heating element. Replaced heating element and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Round Mountain, TX 78663
Miguel
Job Details: 12/05/2023
Arrived on site with new cooktop. Replaced cooktop. Verified operation. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Matthew
Job Details: 12/05/2023
Arrived on site for basket shaking violently. Upon arrival inspected unit and found basket faulty per service pointer. Replaced basket and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near New Braunfels, TX 78130
Andrew
Job Details: 12/05/2023
"Arrived on site to inspect unit for not producing ice, upon closer inspection found ice maker was not receiving ice. The valve was weeping and caused the fill line to freeze and not allow movement of water, defrosted unit to unfreeze line. Swapped the valve due to the weeping, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Buda, TX 78610
Matthew
Job Details: 12/05/2023
"Arrived on site for broil drawer, falling off rails. Disassembled and found right slide failed. Replaced slide and tested. Unit is functioning properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Sterling
Job Details: 12/05/2023
"On arrival confirmed complaint of ice maker leaking. Called TL to document all previous calls and current with parts listed. Spoke to Nate at TL 7737953605. Visual inspection found the ice maker was leaking and pouring into the ice bin. Unit was not level or front higher than the back, replaced all parts previously diagnosed ice maker, dual valve, ice maker housing, ice bin door, ice chute, RC left door. Leveled unit with front end higher then back to prevent the ice maker from leaking water out the front. Photo attached. Did not see broken plastic in ice maker unable to confirm but ice maker and housing replaced. Ice bin door did have gap as previously stated gap is now sealed and gasket is sealing. All operational tests in diag mode are good. Visual inspection of test 45 confirmed no leak. No leaks detected during service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for unit not leveled, tested unit found missing leveler, installed and leveled unit, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Lorena, TX 76655
Tyler
Job Details: 12/05/2023
"Arrived on site for washer. Upon arrival customer stated they had an extended warranty they wanted to use and will need office to reschedule once new dispatch is recieved, call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Elgin, TX 78621
Joe Z
Job Details: 12/05/2023
Arrived on site for unit not powering on after power outage. Upon arrival inspected unit and unit is powered on with correct time on display Test all cooktop burners and are good. Test oven by preheating to 350. Unit begins preheating correctly. Customer states that unit has been operating correctly. Cannot duplicate issue at this time. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Georgetown, TX 78628
Lou
Job Details: 12/05/2023
"Arrived on site to inspect refrigerator leaking water inside. Upon further inspection, the customer advised that when the ice maker harvests and the fills it makes a loud noise. Using my jumper wire, I tested the ice maker and when the valve came on to fill the tray, it made a loud humming noise and barely filled the tray. I tested the water dispenser and water flowed to a trickle. I removed the filter and retested and got the same results. I placed my filter bypass in the filter head and retested and water flowed good. I contacted techline and spoke to Rich and advised of the complaint, the history of the issues with this unit and my findings today. Rich advised to replace the filterhead/reservoir and provided SR#7737950154. I removed and replaced the reservoir and tested with the bypass installed and the unit is operating as designed. I provided the SR number to my customer and recommended they contact customer service and provide the SR# if they continue to have issues. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78727
Kimo
Job Details: 12/05/2023
Arrived onsite for a washer with no lights on Ui but the unit is operating otherwise. Upon arrival I perform a factory reset and found no change. I am ordering the control and the console/Ui ; ordrng 1 W11510463 (CNTRL-ELEC) and 1 W11478525 (PANEL-UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site for door issues, tested unit found gasket not sealing properly, molded gasket with heat gun, gasket is now sealing properly, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78724
Joe Z
Job Details: 12/05/2023
"Arrived on site for not spinning. Upon arrival ran diagnostics and got F0-E9 off balance pause. Ram automatic test cycle and test passed. Ran a drain and spin cycle and unit operates correctly. Cannot duplicate the issue. Asked customer what was being washed. He showed me a large comforter, a bed sheet and a pile of a regular sized load. All in all the load being washed filled the basket complete from bottom to top. He has since washed a regular load and unit operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78750
Wesley
Job Details: 12/05/2023
Arrived onsite and found unit operating with failed right door gasket. Replaced the one gasket to repair and heat treated both gaskets for proper fit. All check good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lorena, TX 76655
Tyler
Job Details: 12/05/2023
"Arrived on site for refrigerator not turning on or cooling, upon arrival confirmed failure. Found stable 120 connection at outlet. Found only 73 volts on other side of power cord and found power cord damaged. Repaired power cord but found main control still failing. Tried replacing ui control with same results. Rescheduled customer for 12/11/23 to complete repairs. ordering W11661849 power cord, W11546690 main control.; ordrng 1 W11661849 (Power cord) and 1 W11546690 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near China Spring, TX 76633
Jonathan M
Job Details: 12/05/2023
Arrived on site for a dishwasher that has long cycle times. Inspected unit and work area. The customer advised they just replaced their old dishwasher and that they were confused as to why the unit seems to run anywhere from an hour and a half to 4 1/2 hours. she advised of her previous dishwasher only ran for a little over an hour. Did explain to the customer that this is normal operation. Whatever they use and care guide and features of the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waco, TX 76710
Jonathan M
Job Details: 12/05/2023
"Arrived on site for refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit does make ice but that their issue is with the unit not dispensing ice. Remove the ice container and did find ice in the container. Checked the impeller and found the impeller stripped. Tried to remove the impeller by hand and was unable to. Ordering the impeller, dispenser, motor, divider, and spacer for repair. The office will need to contact the customer about a return date due to limited parts availability on several items.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052 (Impeller)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near San Marcos, TX 78666
Leonardo
Job Details: 12/05/2023
Arrived on site to test unit for oven not working. Test unit and found cooking sheet on warming drawer creating a short on igniter. Removed baking sheet test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Burnet, TX 78611
Miguel
Job Details: 12/05/2023
"Arrived on site with pats previously ordered. Replaced belt , shield and screws. Verified operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78754
Joe Z
Job Details: 12/05/2023
"Arrived on site for not heating, upon arrival, test unit and can hear a buzz noise. Found diode has failed. Replaced diode and test unit by heating cup of water several times. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78745
Scott
Job Details: 12/05/2023
"Arrived on site ,replaced latch . Door is closing properly . Unable to fully test due to washer being in storage . No water leaks detected. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/05/2023
Arrived on site to replace cooktop. Replaced top test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78729
Maurice R
Job Details: 12/05/2023
Arrived onsite for washer leaking. On inspection found water coming out from under the valve. I gain access to the valve and the hot connection was broken. Installed a new valve and tested the unit. No more water detected during service. The unit is operating as designed.
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Austin, TX 78757
Kimo
Job Details: 12/05/2023
"Arrived onsite for a range oven that will not ignite. Upon inspection I found that the unit does not have gas burners in the oven its and electrical oven but it uses gas on the cooktop. Upon testing the oven in bake,convection bake, and broil high and low and found that all settings operated as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78757
Kimo
Job Details: 12/05/2023
Arrived onsite for a DW that seems to be running loud. Upon arrival I ran the unit in diagnostic mode and found that the noises heard were all normal the volume of the noise were normal too I ran the unit in a express wash and found the same. Upon is opening as designed non leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit and found missing stops, installed stops and tested unit, unit is functioning as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Maurice R
Job Details: 12/05/2023
Arrived onsite for refrigerator making noise. On inspection found frost at the front top of the fc. On further inspection found that the fc left track door was not synced with the right that keep it from closing correctly. Adjusted the rails and it now close properly. The sound that she was hearing is that there is a slight buildup of ice on the evap. She is going to defrost it this weekend. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78626
Sterling
Job Details: 12/05/2023
On arrival verified complaint of not washing. Soap was not dissolving and dishes not wet. Ran test cycle and found no water. Checked water valve under the sink and found it was off. Turned water on and re ran test. Found all components now activate correctly. Job complete. No leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Burnet, TX 78611
Miguel
Job Details: 12/05/2023
"Arrived on site for refrigerator not cooling, recovered existing refrigerant. Replaced compressor as it did not started. Replaced filter drier. Installed service valve. Pressure tested with 95 psi and confirmed no leaks. Vacuumed and recharged. Replaced door gasket. Verified operation. Call complete."
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS02
Near Leander, TX 78641
Lou
Job Details: 12/05/2023
"Arrived on site to inspect microwave sliding door popping open after closing. Upon further inspection, I found the sliding drawer is popping back out after closing the drawer and the customer is having to slam the door to get it operate properly. I pulled the unit out and gained access to the switches/interlocks on both sides. I adjusted the interlocks pulling the switches towards the front of the unit and tightened the screws holding them in place. Retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near San Marcos, TX 78666
Leonardo
Job Details: 12/05/2023
Arrived on site to test unit for vent not venting correctly. Test vent fan test unit and unit working as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ4
Near Hutto, TX 78634
Blake
Job Details: 12/05/2023
Arrived on site to inspect range. The customer is experiencing an electrical surge sound when heating the oven. The customer informed me it usually happens around 200 degrees. I found no stored error codes. I inspected the main control and all igniters. All fans are running properly. I ran two heat cycles and was unable to hear the sound. I instructed the customer to try to get a video of the sound if possible due to the intermittent nature of the noise. The unit is operating as designed at this time. No gas leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78750
Wesley
Job Details: 12/05/2023
Arrived onsite and repaired the dishwasher using the wiring harness. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Taylor, TX 76574
Blake
Job Details: 12/05/2023
Arrived on site to inspect range oven not heating properly. I ran a bake cycle to 350 and found the average oven temperature higher than the set temperature. I put the unit into diagnostics and found inconsistent readings from the temperature sensor. I removed and replaced the temperature sensor and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/05/2023
Arrived on site for icemaker not making any ice. No complaints of temperature. Cycled Icemaker and confirmed water is filling. Ice not completely white. Temperature is running between 15-20f. Incomplete frost pattern. Found insufficient compressor. Will need sealed system repair. Office will call to schedule service. ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Nitrogen
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Luis
Job Details: 12/05/2023
"Arrived on site for loud noise while dispensing water. Tested dispenser found loud hammering noise after a cup or more is dispensed,removed unit from enclosure,had customer run water dispenser found loud noise coming from water supply hammer valve. Slightly lowered water from supply noise is no longer present"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for not heating, tested unit found heater disconnected, secured connection and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model jbrfr30igx10
Near Austin, TX 78704
Scott
Job Details: 12/05/2023
"Arrived on site ,replaced valve with fittings . Unit is now dispensing water . No leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test unit for loud grinding noise, tested unit found motor mount screw loose, causing motor to kink and blower wheel to rub against lint chute,tightened mount and customer ran a test cycle, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Austin, TX 78727
Kimo
Job Details: 12/05/2023
Arrived onsite for a dryer they is making noise when in use. Upon arrival I ran the unit and found that it was making noise. Upon further inspection I found That the noise was coming from a dim that had gotten stuck inside one of the drum paddles. I replaced it and tested the unit and found. The unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78628
Lou
Job Details: 12/05/2023
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button and the drain pump came on and drained the water out. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Customer advised that t(e unit has failed 2 or 3 times by not draining. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78701
Scott
Job Details: 12/05/2023
Arrived on site for washer making grind noise . Found oil leaking from gear case . During test wash control would hum very loudly . Found control has failed as well. Customer is going to get new washer . Collected 162.36 AUTHO A94P9U. Job complete
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw1
Near Temple, TX 76502
Tyler
Job Details: 12/05/2023
Arrived on site for washer making a grind8ng noise when spinning. Upon arrival confirmed issue found rotor screw had come loose from rotor cause rotor to come loose and cause noise. Tightened screw and tested unit with towels. Found noise no longer present. Call complete
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Georgetown, TX 78628
Sterling
Job Details: 12/05/2023
On arrival verified complaint of hot water not dispensing. Replaced water valve previously diagnosed. Ran test mode and all components activated correctly. No leaks detected during service. Job complete operational test good.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Seguin, TX 78155
Andrey
Job Details: 12/05/2023
"Arrived on site to test for lob-sided warming drawer, tested unit and found both glides missing, installed glide kit, tested unit, unit is functioning as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Kimo
Job Details: 12/04/2023
Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the leak was coming from the filter housing. I replaced it and ran water though the unit and found that the leak was gone.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Spicewood, TX 78669
Paul
Job Details: 12/04/2023
Arrived onsite for an ice machine to replace the previous diagnosed parts. I found the system flat and found the suction line very corroded when the drain line at the chassis had been leaking water on it. I replaced the compressor and evaporator. I installed a drier and installed an access valve on the new compressor. I vacuumed the system and it held the vacuum. I went to charge the system and the valve on my R134A bottle had froze up. I tried opening it with pliers and the shaft broke in the tank. Will need to return to charge the system and reassemble the machine. RS for Wed 12/6.; schdld next appmnt for 12/6 WED PM
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Round Rock, TX 78681
Paul
Job Details: 12/04/2023
Arrived onsite for a dishwasher with the lower wash arm making a clicking noise still. The customer stated that after I left the last time it started making the noise again and has done it every cycle since. The customer stated it starts happening right after a normal cycle is started. I started a normal wash cycle and tested the machine. The machine ran normal and sounded normal. After the rinse aid got injected in the cycle and let the machine run about 15 minutes and inspected finding suds to start building up. The arm still was quiet and sounded normal but I suspect that when the customer is using a Cascade complete pod with the rinse aid it is causing to many suds and causing the float to rise and the arm to hit it. I showed the customer how to turn the rinse aid down to minimum and how to lay a butter knife across the float if the noise happens again so the float cannot rise to see if the noise stops. I explained that if this was the issue then they will need to either stop using rinse aid and just use the pods or use the rinse aid on minimum and use a liquid detergent. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78758
Wesley
Job Details: 12/04/2023
Arrived onsite and found temps at -7fc and 38 ff. Adjusted temp for freezer to not overwork to meet tolerances. Fans are good and airflow is not obstructed. No further repair needed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leander, TX 78641
Miguel
Job Details: 12/04/2023
Arrived on site for refrigerator ice maker not working. Found e2 error. Cycled icemaker and confirmed icemaker is cycling just fine. Found Icemaker is not getting any water. Replaced water valve. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Wimberley, TX 78676
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for no ice production, tested unit found water trickling out from the dispenser, removed filter and installed bypass, water flow is now normal and ice maker is filling with water, advised customer to replace filter asap, customer will buy filter and replace it, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Wimberley, TX 78676
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for excessive shaking, tested unit found majority of the holes not punched through and some completely calcified, recommend replacing suspension and basket, ordered parts office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/04/2023
"Arrived onsite for oven not heating properly. On inspection went to turn on the oven, I hit the home key and it asked if I wanted to turn the light on. I turn oven off then back on. I had to hit the key several times and it finally went to preheat. I started preheat at 425? the heating side is working. I installed a new control board and the keys now are working correctly. There was an error of F6E4, I informed the customer to keep an eye on the unit and if the error continues we will have to order the ui. The unit is operating as designed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 12/04/2023
"Arrived on site for breaker tripping. Reset breaker compressor and fans powered on,let unit run,removed cover frost forming on evaporator,powered unit off checked outlet good,plugged unit in ran diagnostics all diagnostic test passed heater powered on,breaker not tripping during each individual test. Exiting diagnostics let unit run reassembly unit breaker did not trip called safety team with results. 7737897830"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78732
Paul
Job Details: 12/04/2023
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the door, closure, hinge, door gasket, and FC light switch. The door and switch are both working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS02
Near Austin, TX 78738
Leonardo
Job Details: 12/04/2023
Arrived on site opened new door and found door damaged. Will order new door office to reschedule ; ordrng 1 W11209971 (Door)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/04/2023
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer had the unit turned off and advised that it had been making ice and then all of a sudden stopped making ice all together. They advised that the unit wasnt even making a sheet of ice and was leaking. Ran it through diagnostics and found all tests working as designed but found water leaking from the reservoir drain cap. Found the cap not fully seated on the reservoir causing the reservoir to leak pretty consistently as a unit was recirculating water. Fixed the issue and tested the unit. Found the unit working and operating as designed. Call complete.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Austin, TX 78729
Maurice R
Job Details: 12/04/2023
Arrived onsite for freezer not cooling. On inspection found that the compressor was not turn on. Replaced the capacitor on the start device from truck inventory(W11631831). The compressor is now starting up and the unit is starting to cool down. Informed the customer that she needs to dedicate a plug for the freezer.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Moody, TX 76557
Jonathan M
Job Details: 12/04/2023
"Arrived on site for a dryer that will not turn on. Inspected unit and work area. The customer advised they were unable to move the timer on the dryer. Removed the knob and found the knob broken. Attempted to use needle nose, pliers, to twist the timer, and found the timer completely seized. Replaced both the timer and the knob and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Del Valle, TX 78617
Scott
Job Details: 12/04/2023
Arrived on site for dispenser not changing type of ice dispensed. Found solenoid sticking in one position . Ordering solenoid and motor if needed . No water leaks detected at this time . Call to set return ; ordrng 1 WP2152713 (Solenoid) and 1 W11671282 (Motor dispenser) and 1 WPW10169511 (Coupling)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78704
Luis
Job Details: 12/04/2023
"Arrived on site. At time of visit no leaks,removed unit from enclosure ran diagnostics water filled pan.ran drain pump,p water drained from pump removed back cover no traces of leaks from tubing or drain pump."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Lou
Job Details: 12/04/2023
"Arrived on site to install previously diagnosed and ordered part(s). Due to the far left burners switch harness shorting out, I removed and replaced the harness and tested the unit. I found the front right burner is taking too long to ignite. I adjusted the burner head and it continued to take too long to ignite. I removed and replaced the burner head and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Joe Z
Job Details: 12/04/2023
"Arrived on site for rc section too cold. Upon arrival checked temperature s in both sections. Got 4.3 degrees in FC,and 28 degrees in RC. Removed rear panel to inspect compressor. Used Uv light and cannot find leak. Compressor is pulling correct amperage. Removed evaporator cover and found ball of ice at capillary tube at top right corner of evaporator. Uploaded picture on SD. Need to order sealed system repair. Ordering compressor,Uv drier, access valve, nitrogen, r600 kit, evaporator and 2 hour weigh. Office to reschedule ; ordrng 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11635510 (Compressor) and 1 W11578004 (Evaporator) and 1 2hrweigh (2 hr weigh)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Georgetown, TX 78626
Blake
Job Details: 12/04/2023
"Arrived on site to install previously diagnosed and ordered parts. I disassembled the oven door and removed and replaced the front panel, inner liner, and all the vertical supports. I also removed and replaced the lower drawer as well. I reassembled and tested. I still found right side of the door not sealing properly. I leveled the unit properly and found no change. I called Whirlpool techline and spoke with Nate 7737942724. Nate recommends replacing the hinges to correct the door sealing issue. I am ordering the hinges to resolve. No gas leaks detected during service. Office to schedule service. ; ordrng 2 W11226493 (Hinge door)s and 1 GCtoreturn (GC to return)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS2
Near Manor, TX 78653
Kimo
Job Details: 12/04/2023
Arrived onsite for a MW that wont turn. Upon arrival I found that the unit was operating. I checked then voltage and found it @120vac with the unit running. I checked polarity and found that it was good too. The cycle completed normally and with no leaks either.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Blanco, TX 78606
Andrew
Job Details: 12/04/2023
"Arrived on site to inspect unit for door not closing. Upon closer inspection one of the anchor screws was sticking out to far causing rubbing on the door causing obstruction. Removed screw and replaced with shorter screw that fit properly, unit is running as intended. Job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Austin, TX 78757
Kimo
Job Details: 12/04/2023
"Arrived onsite to install previously ordered parts upon arrived I uninstalled the MW from the cabinet the install the supports and reinstalled the unit and found no change I The temporarily shimmed the unit so that the twist was out of the chassis so the door could close and the customer could use the MW till the builder can come out and permanently fix the insulation, I amp also orange another trim peace as the one ordered this time was not the correct one and also orange the lamp holder,lamp, and the lamp transformer as we noticed that cavity lamp is not operating. And rescheduled for the 12th of December. ; ordrng 1 W11676904 (TRIM) and 1 WPW10490593 (HOUSNG-LMP) and 1 W10886919 (LMP-BASLES) and 1 W11238401 (TRANSFORMR)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Lago Vista, TX 78645
Lou
Job Details: 12/04/2023
"Arrived on site to inspect cooktop middle burner not turning off. Upon further inspection, I found the unit unplugged and I plugged it back in and tested. While testing, I found the middle burner cap not seated correctly and once it ignited, it put off a very large flame. I adjusted the cap and retested and the unit is operating as designed. Customer advised that the middle burner ignitor will stay on even when its not in use and they demonstrated and advised that the other burner ignitors are coming on as well. I advised the customer that when starting one burner, all ignitors will arc and once the burners have ignited, they have to turn the valve knob to the H in order for them ignitors to stop arcing and demonstrated. Unit is operating as designed and no gas leaks detected during service. Attempted to contact Safety to report my findings and their office was closed. Will contact following business day."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/04/2023
Arrived on site for dishwasher leaking and door making a noise. Found door vent duct hits bottom panel and caused it to warp. This is causing knocking noise. This has also caused restriction in vent causing it to leak. Ran diagnostics and confirmed no error codes. Reset for mon am; ordrng 1 W11038734 (Vent duct) and 1 W11545318 (Panel) and 1 W11573704 (Sheild) and 1 W11579528 (Toe panel)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Temple, TX 76502
Tyler
Job Details: 12/04/2023
Arrived on site for dryer with failing knob and timer. Upon arrival confirmed issue. Replaced timer and knob under Special Project S15110. Found timer dryer working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/04/2023
"WRV986FDEM01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the FC slides and tested. After heating and re-forming the RH RC door gasket, I removed the failed one and installed the replacement. The ice bin door corrected prior fitment issue and substantial ice bin area air leaks. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Harker Heights, TX 76548
Tyler
Job Details: 12/04/2023
Arrived on site for refrigerator making a loud noise when on. Upon arrival confirmed noise complaint and traced issue to screws on evap fan motor assembly bein loose and causin fan to rattle. Tightened screws and found noise no longer present. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78725
Scott
Job Details: 12/04/2023
"Arrived on site for control flashing error code . Ran diagnostics got control,error control. Correct voltage and polarity in outlet . No kinks or cuts in wire harness. Replaced control . Ran preheat. All checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Austin, TX 78747
Scott
Job Details: 12/04/2023
"Arrived on site ,replaced vent and door panel. Ran diagnostics and all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Belton, TX 76513
Jonathan M
Job Details: 12/04/2023
"Arrived on site to install previously diagnose parts. Inspected unit and work area. Came to access to the evaporator area and went to change out the evaporator motor assembly. Found that the Molex connector in the freezer was not inserted into the molex. Plugged in molex M and found, the P5 connector off the control, measuring resistance through the refrigerator and freezer compartment thermistors measuring 3.5 K ohms of resistance. Tested the unit and diagnostics and found all components working and operating as designed. I advise the customer of the issue and told him to call us back if any other issues persist."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Blake
Job Details: 12/04/2023
Arrived on site to inspect dishwasher not draining. I found water inside the tub. I ohmed the drain pump and found high resistance. I removed and replaced the drain pump and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Cedar Creek, TX 78612
Joe Z
Job Details: 12/04/2023
"Arrived on site for not making ice. Upon arrival inspected unit. There is ice in tray, just will not harvest. Found on/off switch has failed. Need to replace ice maker. Replaced icemaker W11284458"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
Arrived on site to diagnose dishwasher not draining. Tested unit and could hear pump bit no draining. Saw a new disposal was installed. Found the knockout was still intact in the disposal. Removed knockout and verified proper draining. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Austin, TX 78744
Matthew
Job Details: 12/04/2023
Arrived onsite to replace faulty switches and knobs. Replaced and tested. Unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Driftwood, TX 78619
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for loud noise during agitation, tested unit found gear case shaft has dropped causing cam not to disengage properly and grind, removed cam and found it cover in oil, got authorization to replace gear case, cam, belt and shift actuator, replaced and tested,unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Maurice R
Job Details: 12/04/2023
"Arrived onsite for rust on the dishwasher door. On inside the rust is at the bottom of door on the left hand side. Customer said they the unit was loud, I ran the unit in diagnostics mode and the drain pump was very loud. While I was checking the pump out during diagnostics cycle. It dripped water on my arm in the same spot as the rust spot. I looked and found the inner gasket is bad on the unit. Ordering gasket and pump and return the door and handle to install at the same time. Water leaks due to the bad gasket that I think is causing the rust on the door. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Round Rock, TX 78665
David Z
Job Details: 12/04/2023
Arrived on site to diagnose washer with loose section. Customer informed me on site that unit seemed to be making some thumping/banging noises. I tested the unit and could not duplicate any kind if failure. I did see evidence of overloading and a couple scraped on the belt cage from unit being overloaded. Advised customer to make sure they are balancing loads and not overloading. No gearcase oil present. No repair needed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78754
Matthew
Job Details: 12/04/2023
Arrived onsite for unit not heating. On arrival inspected and found blower /cooling fan was blocked and causing noise. Uninstalled and found blower not installed properly. Secured blower and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Belton, TX 76513
Jonathan M
Job Details: 12/04/2023
"Arrived on site for a washing machine that has a broken drawer. Inspected unit and work area. The customer stated that the issue is with their fabric softener dispenser as the top piece fell off and he advised that he did not know how to put it back in properly. Found that the dispenser drawer was not fully seated on the top. Fix the positioning of the fabric softener, dispenser drawer, and attached the basil on the top. Tested the unit and the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/04/2023
Arrived on site for washer making a noise. Customer has a video of clicking noise during agitate. Diagnostics shows no errors. Diagnostics completed with no noise or issues. Inspected underneath and found oil leaking. Replaced gearcase and slider. Calibrated machine. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Andrey
Job Details: 12/04/2023
"Arrived on site to test unit for water leak, tested unit found ice maker overflowing with water, tested unit found valve weeping, replaced water valve and advised customer to monitor, if this issue comes ack, will need to replace UI at this time unit is running as designed, no leaks detected job complete"
We serviced a
UNKNOWN VENTHOOD
Model UXT5530AAS3
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
"Arrived on site to diagnose noisy vent hood. On arrival customer said its noticeable the most on the middle setting (2). We ran the unit for 15 minutes and did not find any kind of noise. Customer showed me a video of the noise, which they also pointed out would lessen when they pushed on the chassis. Noise doesn't appear to be coming from the motor at all. Called tech line, SR7737938556. Tech line advised that noise may be coming from material between the hood and the vent piping. Advised to have builder come out and inspect the vent and ducting and correct any loose material. Left voice-mail for customer informing them to contact the builder to inspect the vent ducting. Call completed."
We serviced a
WHIRLPOOL FREEZER
Model EVL201NXRQ04
Near Kingsland, TX 78639
Gerry C
Job Details: 12/04/2023
"EVL201NXRQ04 Arrived to inspect cooling issues. The customer advised they had experienced warmer than normal temperatures and I found the unit in the in position, but the compressor was not running. Cycling the defrost time, I found the compressor would still not start and testing the circuit, found only 20 VAC getting to the compressor. I removed and replaced the defrost timer and tested. The unit resumed normal operation. No water connections to unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78745
Luis
Job Details: 12/04/2023
Arrived on site. Replaced defective fresh food evaporator checked door seal good.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel showing error code F2E1-stuck key, I removed and replaced the panel fascia and tested and the unit is operating as designed with no error codes. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78738
Leonardo
Job Details: 12/04/2023
Arrived on site to test unit for unit not starting. Test unit and ran unit in test mode and unit worked correctly. Ran unit on regular cycle and unit working as designed job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Round Mountain, TX 78663
Andrew
Job Details: 12/04/2023
"Arrived on site to inspect unit for spray arm falling off and melting on heating element. Upon closer inspection found spray arm separated from plastic attachment causing arm to fall and plastic housing and attachments to melt off. Replaced bad spray arm with new one, tested unit, unit is running as intended job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC1
Near Bastrop, TX 78602
Joe Z
Job Details: 12/04/2023
"Arrived on site for loud noise at end of cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran a spin cycle and hear noise coming from underneath at motor components. Raised unit to inspect. Found rotor has failed with rotor retaining bolt on the floor. Inspected rotor and shaft. Found shaft is good, but found teeth on rotor gear worn. Need to replace rotor. Replaced rotor and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/04/2023
"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Found the unit how to defrost issue in the freezer section. Gained access to the control. I found the defrost thermistor at 39.5 k ohms (-16?F), the refrigerator thermistor reading 3.97 k ohms (62?F) and her freezer thermistor reading 5.14 k ohms (52?F). I checked the heater and found the heater within range. Spoke to SWN was advised the issue would be with me and Control. I defrost the entire unit and replace the control. Tested the unit and the unit is cooling an operating as designs. I advise the customer to give the unit 24 hours to cool and a call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Pflugerville, TX 78660
David Z
Job Details: 12/04/2023
"Arrived on site to diagnose washer that is leaking when in use. Customer showed me that the water is coming out of the panel, and happened after unit was banging around. Checked unit and found the basket was not fully punched and in need of replacement. Valve is also broken, and back panel dented. Ordering basket, rear panel and valve to resolve. Office to schedule when all parts present. ; ordrng 1 W11486091 (Rear Panel) and 1 W11172199 (Basket)"