"Arrived on site for not heating again, upon arrival, test unit and confirmed issues. Test polarity and is correct. Disassembled unit to test heat circuit components. Found cut off open again. Replaced cutoff and covering under appliance express warranty. Ran vent test and test failed. Advised customer to have vent cleaned. Unit is operating as designed. Job complete"

"Arrived on site ,replaced auger motor W11671282. Fridge is now dispensing ice thru door . No water leaks detected at time of service. Job complete"

"Arrived on site for not dispensing ice . IM is working and productive. Found auger motor would just hum but not turn . Getting voltage . Found shaft rusted in auger motor . Replaced shaft , and motor WPW10258544, W11202789. Test unit . Fridge now dispensing ice . No water leaks detected at time of service . Job complete ."

Arrived on site to inspect unit for nuisance tripping. Upon arrival customer stated bake worked for month and a half then started tripping breaker. Meaning bake element has no moisture from factory and is good. Customer stated breaker has been changed and helped momentarily. Inspect wires terminals and plug positioning. Found all secured and properly placed. Informed customer of ongoing issues with GFCI breakers and on going nuissance tripping issue with units with heating elements. Job complete. NO PARTS USED.

"Arrived on site to test unit for not latching. When starting cycle latch engaged but did not latch the strike, then unit skipped to done. Replaced latch (W11670519) and tested unit, unit is now latching and all components are properly engaging. Unit is running as designed, no leaks detected, job complete."

Arrived onsite and found capacitive glass glitching issues during use. Advised customer on findings and ordering console to repair. Office to reschedule. ; ordrng 1 W11659262 (Console)

Arrived on site to inspect unit for not heating. Upon closer inspection customer stated unit heats but takes multiple cycles to dry clothes performed paper test with customer present showed with vent on over 85% of vent holes need to be covered with vent off less then 20 percent need to be covered to hold paper. Informed customer to have vents looked at due to blockage outside of unit. Job complete. NO PARTS USED.

Arrived on site to inspect unit for scraping noise. Upon closer inspection found felt door seal came loose and locking clips broke. Ordering door seal and clips. Office to reschedule. NO PARTS USED. ; ordrng 1 W10861521 (Door seal) and 1 279220 (Clips)

"Arrived on site to test unit for detergent not dissolving. Tested unit found no water entering the unit. Valve was closed, opened valve and tested, unit now fills with water and dissolves the detergent. Ran diagnostic cycle, all components are properly engaging and unit is running as designed. Advised customer on the uses of soap and rinse aid. No leaks detected, no parts installed, job complete."

"Arrived on site to inspect unit for not displaying anything but cavity light was illuminated. Found control failed to send power to display. Replaced control, tested unit, unit is running as intended. Job complete. USED W11618916"

Arrived on site to inspect unit for oven display showing power outage. Customer stated breaker is never tripped. Found control panel failed. Replaced control panel and informed customer to connect to WiFi to help with odd occurrences due to out of date software. Job complete. USED W11600370

Arrived on site to inspect unit for strong gas smell coming from unit during use. Upon closer inspection found bolts stripped from igniter and burner causing original screws not to hold. Replaced with truck stock screws to hold igniter. Unit is now running as intended and no strong gas smell. If problem persists will need new bake element and igniter. Job complete. NO PARTS USED.

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, replace parts, vacuumed system down for 30 minutes, vacuum held good, charged system with 5.5 oz of R134a, unit developed a good frost pattern, advised customer to monitor for the next 48 hours before loading at this time job complete installed W10507884,W10506635, WPW10143759"

"Arrived on site to test unit for noise. Upon arrival customer stated they hear a clicking noise every time they start the unit. Tested unit, all operations sound normal but the louver for the exhaust is making a noise when opening. Stated to customer that the issue may be how it was installed but that flap is designed to open and close and some noise is normal. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for oven not running properly, tested unit found F3E0 error flashing for shorted Oven sensor, tested sensor and could not get a reading, recommend replacing oven sensor and control, ordering oven sensor office to reschedule no parts installed ; ordrng 1 WPW10181986 (Oven sensor)"

"Arrived on site to test unit for not cooling properly, tested unit found customer has multiple thermostats in unit read in RC 38 and 25 and 27, noticed excessive amount of condensation in FC, some items frozen and some are not, ice bin is full, inspected all gaskets and could not find any issues, exposed evaporator and found good frost pattern but fan running faintly, replaced control and tested, fan is now powering on properly now, advised customer to monitor, at this time job complete installed W11556912"

"Arrived on site to replace previously diagnosed latch, took apart control and found a burnt spot on board, replaced control but unit is trying to start spinning but very slow, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete installed W11176560, W11189137"

"Arrived on site to test unit for water in unit after cycle, customer stated that tub is wet and dishes do not dry, tested unit found all components activating and heater is getting hot, but noticed that customer is not using rinse aid, explained to customer that do to plastic tub heater does not get hot enough to completely dry dishes and using rinse aid will allow dishwasher to run at optimal performance, propping door open at the end of cycle will allow dishes to air dry, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for filter not coming out, tested unit found filter is coming out properly, customer already had the filter replaced, advised customer the some filters go in together then others and using the removal tool will make it easier, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for cooling issue. Removed evaporator cover,ohmed heater passed,powered on compressor weak frost formation,removed refrigerant unit appeared to have a full charge,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Powered unit on checked low side pressure good checked frost pattern good. Used w11557671,wpw10143759,w11506635"

"Arrived on site. Found unit unable to dispense ice due to warped chute plate preventing ice container coupling to make contact with shaft. Replaced chute plate and ice container transferred ice to new container reinstalled bin tested ice dispenser unit working as designed. Ran fill test multiple times on icemaker,icemaker filling correctly,after each fill removed icemaker water not seeping due to valve. Used w11448633,w11574764"

"Arrived on site to test unit for low ice production. Upon arrival customer stated they only get two trays of ice a day. Tested unit found thermistor out of range. Replaced ice maker (W11700250) and control (W11546690) as precautionary. Tested unit, ice maker is cycling properly and filling with water. Advised customer to monitor unit to see if unit has a defrost issue. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for dents. Per one stop, replace panel (W11707152), unit is now functioning as designed, job complete."

"Arrived onsite for unit not making ice consistently. Customer stated unit will go several days not making ice , then resume making ice again. Called tech line due to recurring issues. Spoke to Brandon SR#7739744804. Internal temperature is good. Tech stated controls do not dictate ice making however the emitter and receiver do. Tech wants customer to monitor ice making over 3 days and take a picture. If level is low, recommends replacing optics. Office to reschedule"

"Arrived onsite for unit door not closing. Inspected and found inner hinge spring failed, spring and pin broke. Ordering top left hinge. Will need 2 techs. Office to reschedule. ; ordrng 1 W10691145 (Top hinge)"

"Arrived on site. Customer defrosted unit,cleaned up water,replaced drain pan and thermistor harness assembly,ran water through drain water drained correctly. Reassembled unit ran diagnostics changed defrost setting to basic. Used w11087438,w11457241"

"Arrived on site to replace previously diagnosed parts. Replaced cam (W10721967), shift actuator (W11481722), belt (W11239857), and pulley shield (WPW10550173). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"MVW7230HW1 Arrived to inspect noise. The customer presented a video that had two separate noises, at two different parts of the cycle. I was able to isolate the first to the tub ring that was not fully seated during manufacturing. I was able to completely correct the tub ring seating and found the upper tapping noise corrected. The second was excessive endplay of the inner shafting, both upper and lower. The lower shaft had horizontal movement and should have had an imperceptible amount. I removed and replaced the gear case, calibrated and tested within multiple modes and the issue was completely corrected. No leaks observed during service."

"WFW5620HW1 Arrived to repair latch. Service test mode had F5E2 and F8E1 stored in memory and I cleared. I found the issue causing the door latch to not operate was the door was sagging far enough to not allow the switch to register its position. I was able to correct the door position via adjustment, which caused the existing latch to operate as designed, without fail through multiple tests. I set the detergent dispense concentration to the 2nd lowest and advised the customer. No leaks observed during service."

Arrived onsite and found unit operating with failed touch keys on ui. Replaced ui. Unit is now operating as designed. All checks good.

Arrived onsite for leaking out the right side of door occasionally. Found a wave pattern from the lower wash arm sticking on the filter. Repaired by correcting lower washarm impediment to proper movement and refreshed door seal. All checks good. Eliminated leaking. No parts used.

Arrived onsite for center burner not igniting. Corrected center burner alignment and found unit operating as designed. Advised customer on repair. All checks good.

"Arrived on site to inspect dishwasher control panel non-responsive. Upon further inspection, I placed the unit in diagnostics and found the control panel display missing digits (photo). I found error codes F9E1-no drain, F8E4-float switch open, F8E1-no water/long fill. Cleared the codes and inspected inside the unit and found debris on the element (photo). Continued with testing and water entered the unit, but I could not hear the sump motor come on and did not hear the spray arms in motion. I stopped testing and opened the door to find the tub engulfed in suds (photo). The customer provided the detergent they are using and I found it to be an organic dish soap which is not useable in a dishwasher (photo). I removed the toeplate and found water in the drain pan below (photo) and the float switch saturated with detergent causing it to not function properly. I advised the customer of my findings and am ordering the sump assembly, upper and lower spray arms, float switch and CNOTE-LSO. Scheduled return service for 08/26/24. Upon return, the control panel, sump assembly, both spray arms and float switch will need to be replace to complete the repair. I recommended the customer clean the unit before we return to repair the unit. No water leaks observed during service. No parts installed. ; ordrng 1 W11460946 (Sump assembly) and 1 W11550888 (Lower spray arm) and 1 W11545764 (Float switch) and 1 W11545334 (Upper spray arm/manifold) and 1 CNOTE (LSO)"

Arrived onsite and found unit operating with failed freezer door switch. Ordering door switch to repair. No parts used. ; ordrng 1 W11396033 (Door switch)

Arrived onsite and found unit operating with condenser rattle. Used pad to dampen condenser. Unit is now operating more quietly. Vacuumed coil. W11113664

Arrived on site for fridge leaking and making a lot of noise . Found water leaking from fill tube for icemaker and dripping down on to evap fan causing ice to build on fan . Also found in back where wage line connects to fill tube cracked . Tried adjusting fill chute but water is leaking all around tube in back wall . Called tech line documented with Derick . Sr 7739745503. Left icemaker off . Only leaking from inside of fill tube side . Job complete

"WTW4816FW3 Arrived to inspect non-operation and noise. The customer advised they had used the machine and upon unloading, the machine started to make a noise. I found the noise was the drain pump and the machine was stuck in flood mode. I was able to reset and then tested. The water level system operated as designed and pressure testing of the tubing showed no loss. After the reset, the machine appeared to operate within all modes, however, at the final customer mode test, the issue showed back up and the machine ran the drain pump incessantly. I removed and replaced the control, recalibrating and retesting. All functions returned to normal and the issue was resolved. No leaks observed during service."

Arrived on site for oven not heating properly . Found oven was tripping breaker . Customer had prior to todays visit had done broil heating the ran bake for about an hour . Has not had any issues since . Ran diagnostics got no error codes . Ran preheat and couple cycles after . Unit is not tripping breaker . Ran temp checks and range is heating properly . Couldnt duplicate error . No parts installed . Job complete

"KRFC704FPS06 Arrived to install previously diagnosed and ordered parts. I found the air divider p/n W11466308 was incorrectly labeled by the MFG and will require reordering. Office to contact the customer to arrange return service after the part has been received. No leaks observed during service. ; ordrng 1 W11466308 (Air Divider, Long Version) and 1 TechToInspect (Inspection of W11466308)"

On arrival verified complaint of taking to long to dry. Verified voltage and polarity is correct. Ran vent test and it failed on red. Ran with out vent and it passed. Ran heat test and temps are correct. Recommend dealing vent in the wall. Job complete

"On arrival verified complaint of not draining, had f9e1 error and pump was humming not pumping, found voltage to pump is correct. Replaced drain pump and unit is now working correctly job complete installed w11412291 no leaks detected during service."

"Arrived on site to inspect washer control panel not working. Upon further inspection, the maintenance staff advised that the control panel was displaying an error code. I placed the unit in diagnostics showing error code F8E1-long fill (valve). Cleared the code and continued with testing and found the cold water valve is getting energized, but there is no water flow. I allowed testing to complete and other than the cold water issue, the unit is operating as designed. I turned the water sources off and disconnected the inlet hoses and tested the cold water and found there is no water coming from the valve at the wall (photo). I tested the hot water the same way and found there is good water flow from the hot valve at the wall. I re-installed both hoses and checked for leaks and found none. Retested the fill valve and the cold water side continues to not get water. I advised the front office of my findings. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site for refrigerator not cooling. On arrival found .6amps to compressor, both fans running but dryer was cool to the touch and evap frost pattern was very weak. Found ice maker had been taking around a week to make 1-2 harvest of ice. Found unit has weak compressor, ordering W11580057 compressor, W11578004 evap coil, WPW10143759 uv drier, W10913906 access valve. Will need office to reschedule once Availability of parts is known.; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

"Arrived on site to inspect dishwasher error code(s). Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-drain failure and F7E1-sump motor failure. I cleared the codes and pressed the cancel button to engage the drain pump to drain the water from the unit. The pump failed. I placed the unit back into diagnostics and advanced through testing to test the sump motor and it too failed. I advised the customer of my findings and am ordering the sump,assembly and scheduled return service for 08/23/24. No water leaks observed during service. No parts installed. ; ordrng 1 W11680075 (Sump assembly)"

"Arrived on site to replace front panel diagnosed on previous trip. Replaced front panel, tested unit, unt is running as intended. No leaks present at this time. Job complete. USED W11647685"

"Arrived on site to diagnose microwave making noise when in use. Customer clarified that the unit seems to make a loud noise when starting, which drops after a couple seconds and gets quiet. No functions are impacted and the unit still heats properly. I ran the unit several times and can confirm that the magnetron does start a bit louder, and quiets down. Based on the sounds I heard this is in line with other microwaves of a similar age, and is likely just parts seating in and does not actually indicate a failure. Unit is working as designed, no damage found and unit heats properly. Customer advised to follow up if unit gets louder and stops heating. Call completed, no parts used."

"Arrived on site for a refrigerator that is making abnormal noises. Inspected unit and work area. The customer advised that after they replace their filter, the unit has been making strange noises when trying to dispense water. Advised that they tried switching back to the old filter and still have the same issue occur. I tested the new filter and did confirm the customers complaint. I used the old filter and found the unit dispensing water as designed. I played around with the unit a little bit and could not get the unit to follow up with an old filter. I went ahead and replaced the filter head assembly. I tested the unit on both filters and found the unit working and operating as designed with no leaks present during operation . Call complete. W11346623."

Arrived on site with new harness. Replaced harness under neath and behind washer. Calibrated and ran test cycle. All components working as designed. Call complete. W11643701

"Arrived on site to diagnose washer making high pitched screech when running. Customer showed me video, but I could not find the source of the noise. I disassembled the bottom end and found no damage or signs of noise, other than debris and dust inside the rotor. I cleaned that out and checked the top end. I found the basket is super loose and can be wiggled left and right, like the spanner nut has come loose. I could not get the wash plate removed and will need to break it off. I'm ordering a washplate, spanner nut, gearcase to resolve. Return visit set for 8/22.; ordrng 1 W10902814 (Wash plate) and 1 W10909670 (Spanner Nut)"

"On arrival verified complaint of noise. Per previous diag replaced fan retainer, grommet, fan blade, and fill tube extension due to first three broken and last allowing water to leak onto the evap fan. Due to extended wobble time of fan blade with a blade broken off replaced evap fan motor as a precaution due to possible damage to bearing and shaft. Rechecked for water leak and found still leaking despite extension. Spoke to Travis at TL sr 7739689099. Unit is NR as no further repairs recommended at this time. TL has submitted LR. Customer to hear from CX in approx 3 business days. Job complete installed wp2315549 evap motor, w11700295 retainer, wp2176759 grommet, wp2174755 fill tube extension, and wp2169142 fan blade."

"Arrived on site for washer not filling up all the way on bulk with deep water on. Ran test and found no errors. All,components working as designed. Advised customer units are designed to save water so it does not fill to the top. Deep,water feature and about inches of water. Working as designed. Call complete."

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the compressor will run but the unit does not cool. I did confirm the customers complaints. I found the compressor running but no heat coming from the return line from the condenser, indicating an inefficient compressor or a leak. I replaced the compressor, dryer, and access valve. I charged the unit up with 250 psi of nitrogen and could not detect any leaks present for 15 minutes. I vacuumed down the unit the -31 psi and found pressures. Hold for another 20 minutes. I charged the unit up with 5.5 ounces of R134A refrigerant. I tested the unit and found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W10507884."

Arrived on site to inspect dryer making a knocking sound during operation. Upon further inspection found that support roller was making sound. I replaced the dryer repair kit and retested the dryer. The unit is now operating as designed. 4392067

"On arrival verified complaint of noisy spin. Unit will need repair kit, 1 additional roller, and belt. Replaced belt, repair kit, and additional roller. Unit is no longer making noise. Job complete installed 1x wpw10314173, w11162091 belt, and 4392067 repair kit."

"Arrived on site to inspect refrigerator showing condensation on center mullion. Upon further inspection, I found a lack of insulation foam allowing cold air from RC and FC side to migrate behind mullion. This was the cause of the condensation. I applied sealant to the left and right side of the mullion to insulate it from both sections (photos). Unit is operating as designed. No water leaks observed around the end of service."

Arrived on site to inspect unit for leaving clothes wet at end of cycle. Upon closer inspection found no stored error codes. Placed unit into diagnostic cycle unit ran without issue. Filled unit up to touch bellow and door with water and called for drain unit drained without issue. Afterwards found unit spin had been turned off on multiple wash cycles informed customer buttons are very sensitive and can be pressed when reaching on the shelf for soap. Reset spun cycles for all wash cycles to have appropriate spin speed with each cycle. No leaks present at this time. Job complete. NONPARTS USED

"Arrived onsite for refrigerator freezing in the RC compartment. Found thermistors reading properly however, I found the control voltage to the thermistors reading way off. I replaced the control. The unit is now operating as designed. I found the left front roller with the rubber coming off the wheel and not rolling. The roller will need to be replaced. INSTALLED W11664342 CONTROL. OFFICE TO RS FOR ROLLER. Ordering W11084045 Roller.; ordrng 1 W11084045 (Roller)"

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found freezer at 39 degrees fridge at 48 degrees and ice box at 38 and could hear gurgling noise coming from compressor. Ordering sealed system job and ordering both evap, compressor, dryer, and access valve. Office to reschedule. ; ordrng 1 W11654344 (Compressor) and 1 WPW10608485 (Evaporator) and 1 2hour (2 hour) and 1 W11492867 (Evaporator) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve)"

"Arrived on site to inspect unit for not igniting bake consistently. Upon closer inspection found unit igniting after second attempt. But no visible spark on first ignition found igniter for oven was bent slightly not allowing current to travel as designed. Replaced oven igniter tested unit, unit is now ignition first try. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USWD WP9758079"

"Arrived on site to inspect refrigerator leaking and showing condensation on center mullion. Upon further inspection, I found a lack of insulation foam allowing cold air from RC and FC side to migrate behind mullion. This was the cause of the condensation. I applied sealant to the left and right side of the mullion to insulate it from both sections (photos). Unit is operating as designed. No water leaks observed around the end of service."

Arrived onsite for washer with no power. Found 12.7 VDC to the control panel and the panel is not responding. I replaced the control panel and powered it back on. The control panel is now functioning and went through a diagnostic cycle. The unit is now operating as designed. No water leaks present at time of service. Call complete. INSTALLED W11591400 CONSOLE.

Arrived onsite for refrigerator with delayed lights in RC section. Found out from customer the refrigerator was never power cycled after previous tech finished. Power cycled refrigerator and leak all the controls reboot. Tested refrigerator and everything is working as designed now. Call complete. No parts installed.

"Arrived onsite and found unit concerns about leaking from unit. Checked and secured all water connections and verified tub integrity. No leaks recreated onsite. Cabinet disassembled for sewer back up, providing excellent access for leak checks. Unit is operating as designed and not leaking. All checks good. No parts used."

"Arrived on site , replaced fz door after steaming out a lot of ice and frost from fz . Unable to complete repair due to office closing . Will need to reschedule to complete repair per previous tech. Adjusted defrost timing . Also found ice build up in dampner . Ordering dampner and nameplate . Return 8/23 . ; ordrng 1 W10876598 (Name plate) and 1 WPW10594329 (Dampner)"

"Arrived onsite and replaced drum and repair kit. Unit is now operating as designed. Advised customer on repair. 4392065, W10899578"

"Arrived onsite for repeat defrost failure. Entered diagnostic mode and activated forced defrost. Heater comes on properly and begins melting ice, replaced the user interface as the last outstanding component responsible for entering sensor defrost. All else checks good. W11559968"

Arrived onsite for under cabinet bulb shorted and broke bulb glass and unit no longer heats. Advised there was no reasonable repair for both issues that would be less than cost to replace. No parts used.

Arrived onsite for range in 4102 south and found insufficient heating due to miswire at block l1 and neutral reversed. Restored proper wiring. Unit is now operating as designed. All checks good. Advised maintenance on repair.

"Arrived on site for burners not heating up . Found all but left front not heating at all. Left front was very weak . Replaced all elements W11396790, W11396792. Unit is now heating properly . Job complete"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately it began to make a banging/clunking noise. I removed the top panel to inspect and found the main control board was not mounted to the left side panel and was resting on the drum (photo). I found the mounting screw inside the control housing. Using the screw, I remounted the control to the left side panel and retested and unit is operating as designed. No lint observed during service, job completed. No parts installed."

Arrived onsite for unit leaking. Found valve with such solenoid open and allowing water to drip. Replaced valve assembly. Customer stated unit makes a lot of noise. During testing also found suspension failure. Will need suspension replacement. Set to return Friday the 23. ; ordrng 1 W10780045 (Suspension)

"Arrived on site for dead dryer . Getting good voltage to block . Door switch is working . Found thermal fuse had blown . Element ,thermostats checked normal. Replaced fuse WP3392519. Unit is now tumbling and heating properly . No lint build up. Job complete ."

"Arrived on site to test unit for broken element. Inspected unit and found element has melted and broke in two. Replaced bake element (WPW10310274), while replacing element found light socket has shorted. Light turns on intermittently when door is opened. Does not turn on when switching the light on. When running bake cycle, bake element did not engage, only broil element provided heat. Will need to order main harness, control, and light socket. Customer to make unit more accessible due to power outlet not being directly behind the unit, could not find outlet and could not pull the unit more than 1 1/2 feet away from the wall. Ordering parts, rescheduled for 08/27.; ordrng 1 8507P39060 (Control) and 1 7407P18260 (Light assembly) and 1 W10394657 (Main harness) and 1 W10298902 (Top harness)"

"Arrived on site to test unit for not draining. Found F9E1 stored error code. Activated drain pump, pump activated but impeller does not move. Removed drain pump and found an internal seal that has bound up the impeller causing the pump to overheat. Replaced drain pump (W11412291) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for loud noise during operation and no ice production. Entered diagnostics and went through all the checks, when running recirculating pump, pump made a loud sound like there was a broken component inside. Replaced pump (W11542867) and tested unit, when trying to fill valve energizes but no water enters the reservoir. Removed filter, water is now entering the reservoir. Advised customer to get the filter replaced due to the life of it. Ran a cycle, unit flushed the system then filled the reservoir with water, produced ice sheet at an ideal thickness. Unit is now running as designed. If ice production issue reoccurs recommend replacing valve. No leaks detected, job complete."

"Arrived,on site for dryer not heating. Removed and replaced control board, verified operation. Call complete. W11733951"

"Unit moved to apt CH303Arrived on site for washer flashing error code . Unit is tripping breaker after couple mins of starting . Control is dead . Did power reset at breaker . Getting polarity at outlet . Was able to get unit into diagnostics. No errors . Unit passed washer test . Started couple different cycles and let unit run complete quick wash . All checked normal . No tripping . Recommended replacing breaker . If call back occurs recommend replacing ui and control. Unit is stacked and in closet . Two man request. No water leaks detected ,no parts installed . Job complete"

"Arrived on site for refrigerator making a noise. Clicking sound, ran diagnostics and confirmed noise coming from damper. Replaced damper control. Verified operation. Call complete. WPW10594329"

"Moved to 1153 Arrived on site for microwave shutting off after few seconds . Found relay not properly installed on control board ,also found key pad scratch and dented on buttons . Replaced touch pad and control board W11175576, W11552018 . Unit is now heating to wp specs . Job complete"

"Arrived on site for dishwasher not working. Brand new house. Just moved in, Ran diagnostics and found no errors. Ran test and found no water entering machine. Inspected and found water supply off. Turn on and retested. Working as designed. No leaks. Call complete. No leaks."

"arrived onsite for ice maker leaking water. On inspection found the front of the ice maker was broken. Found ice cycles hang from the shelfs. 3 cube# of ice were stuck on the end of the ice maker next to the fill tube. Installed a new ice maker into the unit. Called for water and the tray filled, saw no water leaks from the filling of the tray. The ice maker is operating as design and no more water leaks detected during service. W11626124"

Arrived on site to install previously ordered part. Replaced control W11603810. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for not making ice. Upon arrival, was a no show. Job complete"

"Arrived onsite for drawer not closing correctly. On inspection the fresh food drawer would not stay closed when you open the door. The refrigerator was never set and leveled, once the unit was set the drawer did not open up when the doors were opened. Customer showed me a cracks in the drawer. Ordering a drawer. No parts installed during service and office to reschedule when parts arrive.; ordrng 1 W11226806 (Front of drawer)"

"Arrived on site to test unit for ice clumping in bin. Upon arrival customer presented issue, there is an ice sheet on the bottom of the ice container. Tested unit found ice try filled with too much water creating an ice sheet, when harvesting, that ice sheet did not break and release the cubes, instead it popped the ice try out of the ice motor. Unit think cubes were harvested and filled with water, when filling all the water went into the ice container causing an ice sheet. Will need to order filter assembly and pressure regulator as precautionary. In order to turn the water off, install the pressure regulator and install the filter assembly unit will need to be pulled out of the cavity, two man required. Ordering parts, no parts installed, rescheduled for 08/26.; ordrng 1 W11235091 (Filter assembly) and 1 WP2300868 (Fitting) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Waterline)"

Arrived onsite for a washer giving an F8E1 low flow error to possibly replace a valve. I tested all three valves in manual loads and found all three filling the machine in 37-38 seconds and working as designed. I went over with the tenant the issues they have been having and they stated at times it is not draining. I had found no issues with the drain pump and I went over detergent use and amounts with the tenant. I also went over clean washer instructions with the tenant. At this time the machine is functioning as designed. There were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

"Arrived on site for makes ice but does not dispense ice. Upon arrival, inspected unit and found container is full of ice. Found that when dispenser is used ,ice auger operates but does not dispense ice, found ice was stuck in blade and not letting auger push ice out. Cleared ice and test unit. Unit is now operating as designed. No leaks present.Job complete"

"Arrived on site to install previously ordered parts. Replaced cam W10721967, belt W11239857, and actuator W10913953. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site for unit either making too much ice and overfilling or not making ice at all. Also clean and replace filter keep coming on even when done. Contacted CS for assistance. Need to replace control and thermistor. Need Autho and ordering parts. Office to reschedule ; ordrng 1 Needautho (Need autho) and 1 W11357230 (Control)

Arrived on site to install previously ordered part. Replaced water filter housing W10844267. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that they just loaded up groceries inside of the refrigerator but that they have been having ongoing issues with items freezing in the refrigerator section in multiple locations. I did find multiple items pushed against the back wall, and the customer advised that that has not been the case until recently. She stated that when the items for freezing, there wasnt a whole lot in it. I did tell the customer that not having a lot of items in the refrigerator can cause this issue, due to colder than normal temperatures and the ability for the cold air to cool down items within the refrigerator section. I did go ahead and replace the control and the thermistor just to be sure. I tested the unit and found the unit working and operating as designed. Call complete. WPW10384183 and W11594670."

"Arrived on site to test unit for screeching noise. Upon arrival customer stated unit was screeching during the cycle then one day it started sensing and cycle did not start. Ran diagnostic cycle, heard motor engaging but unit did not agitate or spin. Gained access to the bottom of the unit and found cam has burned through the pulley shield due to basket dropping to the floor. Also found belt has been thrown off causing no agitation and spin. Replaced cam (W10721967), actuator (W10913953), and belt (WPW10006384). Ran diagnostic cycle, during spin unit made a loud whirring sound indicating a failed gearcase. Will need to order a new gearcase and additional parts to ensure completion. Ordering parts, rescheduled for 08/26.; ordrng 1 W11481108 (Control) and 1 W11409708 (Pulley shield) and 1 W10913953 (Actuator) and 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11220230 (Valve) and 1 W11396716 (Suspension)"

"Arrived onsite for noisy operation and found a suds error and a shifter fault error and basket speed error. Replaced the actuator. Determined major gearcase failure. Unable to remove and replace gearcase due to basket seizure. Ordering full rebuild. AUTHO required. 2 man, 2HRS. Unit is unplugged and partially disassembled from gearcase replacement attempt.; ordrng 1 WP3951744 (Agitator) and 1 W10554251 (Basket) and 1 WP389140 (Shaft block) and 1 WPW10215093 (Filter) and 1 W10371566 (Tub), states that autho needed"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the door ice maker bin full of ice and the ice maker working as designed. I replaced the FC door switch and the light is working as designed. Call complete. INSTALLED W11396033 SWITCH.

"Arrived on site to test unit for not heating properly, customer stated that middle sliding rack is not leveled and temperature is not accurate when using convection bake, when switching from convection bake to regular the oven is showing a temperature drop, tested and found that the sliding rack is not level but other two are good, replaced thermostat and heated unit to calibrate properly, called tech line to report, per tech line temperature fluctuations are only in the programming and does not effect the temperature inside unit, was advised to replace rack SR#7739737568, ordering rack office to reschedule installed W11598120; ordrng 1 W11718046 (Sliding rack)"

"Arrived on site. Found compressor making odd noises,removed evaporator cover no dye,found dye on drier,replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Used w10507884,w11506635,wpw10143759"

"Arrived on site to inspect unit for not heating and odd noise during operation. Found magnetron was loose and failed. Replaced magnetron and inverter, tested unit, unit is heating as intended. And no longer msking odd noises. Job complete. USED W11578579 W11578959"

Arrived on site to inspect unit for low water levels. Upon closer inspection found no stored error codes. Ran diagnostic cycle found all components activating as designed. Inspected water inlet found no signs of build up. Informed customer of unit basing water usage based on weight within unit and will sense the proper temperature and amount of water to be released into a unit. Job complete. NO PARTS USED.

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found the valve getting energized and voltage (121V), but no water entering the unit and the water valve under the sink is turned on. I disconnected the water hose from the dishwasher inlet valve and turned the water on under the sink and no water came out of the hose (photo). I turned the water off and pulled the unit out from the cabinets and found the hose kinked at the cabinet (photo). Adjusted the hose and reattached it to the inlet valve on the dishwasher and retested. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"MTW5870TW0 Arrived on site for unit filling with water and immediately draining. Upon arrival, started Normal cycle on Regular and noticed water entering unit pulsating. Upon further inspection, found drain standpipe to be way too deep. Adjusted drain pipe to proper length (picture attached) and immediately flowed naturally. Unit prompted to go to rinse and spin naturally. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"