"Arrived on site to replace previously damaged air tower, replaced and inspected unit, since last repair, lice maker no longer dripping water and the dual valve was not needed unit is running as designed job complete"

Arrived on site for washer needing previously diagnosed tub. Upon arrival costumer clarified that at one point theyd seen the tub leaning to the back left which indicates a failing suspension rod. I replaced tub and all 4 rods then tested washer with 8 towels. Found washer could fill and Agitate then go into a stable spin cycle without getting off balance. Confirmed high speed spin was stable with customer. Found no leaks during repair and unit working as designed. Call complete

On arrival verified complaint of leaking. Found drain pump is leaking during cycle. Uninstalled and reinstalled drain pump and it now seals. Looks like it may not have been in the correct position fully. This may have been caused during previous repair so covered. Job complete no further leaks detected during service. Operational test is good.

Arrived on site for steam valve leaking . Found water dripping from steam nozzle . Replaced valve . Unit is no longer dripping . Job completed

Arrived onsite and found unit operating with failed icemaker. Replaced icemaker. All checks good. Unit is now operating as designed

"Arrived on site for dryer not starting. Upon arrival confirmed failure and found thermal fuse(white) broken and not allowing motor to start. Rep,aced fuse and inspected vent through wall of home and found a clog. Instructed customer er to have a dryer vent cleaning preformed before using the dryer again to minimize risks of further failure and to prevent a fire. Call complete"

On arrival verified complaint of door hitting liner. It is rubbing at top right corner. Visual inspection of unit does not show any frame physical damage. Hinges may be bent. Ordering both hinges. . Office to reschedule for part availability ; ordrng 1 W11665208 (Hinge left) and 1 W11665209 (Hinge right)

Arrived onsite for dishwasher not dissolving the soap. On inspection I ran the unit in diagnostic mode and set the arm at 12:00 to see if they would spin. The top and bottom spin freely. The second rack arm only moved a little during the diagnostic mode. On further inspection found that the arm has a tendency to hit the rack as it spins. Ordering a new manifold and spray arm. No water leaks detected during service and the office to reschedule once all parts are in. ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)

Arrived on site for dishwasher not starting. Customer resets power and can get console to work but when door is closed power is lost. Ran diagnostics Found F2e1. All other components working. Replaced console. Advised customer to get power switch checked. Call complete. No leaks.

Arrived one for price diagnosed parts. Installed the door on the dishwasher. Ran unit in diagnostics mode with no issues and no water leaks detected during service.

Arrived onsite for a dryer with long dryer time in all sensing modes. Upon arrival I installed the new moisture sensor and ran a airflow test and found good airflow. But the clothes where not touching the sensor when unit is tumbling. I attempted to leave the unit so that the clothes would be forced towards the sensor but found that there were no leveling feet and setting return for the 03/11/24 to complete call ; ordrng 4 W11444912 (Leveling feet)s

Arrived onsite for a dryer with long dryer time in all sensing modes. Upon arrival I installed the new moisture sensor and ran a airflow test and found good airflow. But the clothes where not touching the sensor when unit is tumbling. I attempted to leave the unit so that the clothes would be forced towards the sensor but found that there were no leveling feet and setting return for the 03/11/24 to complete call ; ordrng 4 W11444912 (Leveling feet)s

On arrival verified complaint of no ice. Visual inspection of unit shows ice maker is turned off. FC section was set to 5 degrees which can cause issues with ice harvest. Set back to 0 and turned ice maker on. After a few minutes unit then harvested the ice maker. Ran test 97 and confirmed unit filled. Ice maker is operational. Job complete.

Arrived onsite for a refrigerator with a rattling or vibration noise. The customer played me a video and the noise was refrigerant noise entering the evaporator. I inspected the evaporator and found the sound pad barely hanging on the evaporator and in the wrong location. I installed the pad where the capillary enters the evaporator. I tested the refrigerator and the noise is muffled now. I went over using crushed ice and adjusted the doors for the customer. I explained to the customer that there tile at the rear of the refrigerator was out of level from left to right and they would need to roll the refrigerator up on a shim to get it any closer. Call complete.

Arrived onsite for incomplete combustion. Determined oven burner was not straight and was resulting in complete combustion. Made adjustment to straighten burner. All checks good. In event of repeat failure. Please regulator valve and oven burner.

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise they were experiencing and based off the video provided, it appeared that the unit was off balance due to the placement of the clothing. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed other than a slight screeching noise I heard when the basket ramped up in speed in the spin cycle of testing. I contacted techline and spoke to Bruce and advised of the complaint, the history of the unit and my findings today. I tilted the unit back and removed the pulley shield and found debris on the belt and pulley and advised a Bruce of my findings. Bruce recommended replacing the belt and cleaning the pulley and motor pulley and provided SR#7738607434. I advised the customer of my findings and conversation with the manufacturer. I advised the customer that I am ordering the belt and scheduled return service for 03/11/24. No water leaks observed during service. ; ordrng 1 W11239857 (Belt)"

Arrived on site to inspect unit for being stuck on soak cycle. Upon closer inspection found display not responding properly and based on customers complaint of having to unplug and plug unit back in to having a working unit for one wash cycle. Replaced both controls based on what I saw and customers complaint. Tested unit unit is running as intended. No leaks present at this time. Job complete.

Arrived on site for rattling dryer . Found unit very noise when tumbling . Ordering sound pads and noise kit per WP pointer . Also will need second man due to stacked and in drain pan . Call to set return . ; ordrng 1 W11401018 (Noise kit) and 1 2man and 6 Dryersoundpadss

"Arrived on site for temperature issues, upon arrival customer explained about having to adjust temperature by 25 degrees and getting an error code. Majority of issues in when cooking at 500 degrees. Ran diagnostics and get F8-E0 low fan speed. Power cycled unit per specifications and began testing. Monitored temperatures using thermocouple. 1st preheated to 350. Unit preheated then began heat cycles. Got L327, H382, with average 354.5. Then test unit preheating to 500. Unit preheated,then began heat cycles. Got L492, H521, average 506.5. Error code no longer is present. Observed air flow from bottom vent. Unit is operating as designed. Job complete"

Arrived on site to replace faulty console. Replaced Consol and tested. Unit is functioning properly. Job complete.

"Arrived on site to inspect unit for not drying properly. Confirmed unit had heat, and was tumbling. Element is cycling on and off as designed. Checked airflow coming out of unit, it seems to be restricted and not flowing properly. Advised customer to have vents cleaned. Job complete."

"Arrived on site to inspect unit for agitator coming off. Upon closer inspection found agitator walked itself loose and got damaged while cycle continued. Replaced agitator, screw and dispenser, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to test unit for not cooling. Found compressor attempting to run multiple times but is seized. Recommend compressor replacement. Needing 2 hours on return visit. Unit is r600a. No locking kit needed. Office to reschedule. ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

"Arrived on site for vent hood shaking. Found motor has a shake when in medium speed. Attempted to replaced blower motor but found entire vent casing moving with motor. Vent case or housing does not look to be properly attached to wall as side is hanging, refer to builder to correct issue, then we can replaced blower. ; O-emld tckt"

"Arrived on site for cooling complaint. Found freezer not freezing correctly,checked lower section of evaporator no dye,removed compressor cover found small trace of dye and oil on manufacture weld joint,repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier) from stock"

Arrived on site to installed new tub wheel and stopper. Instead both parts on the right side for top rack test unit and unit test good job complete.

Arrived onsite and found unit operating with a backflow leak between the fill tube and extension causing ice build up and leaking. Used parts to repair and Permagum to seal the transition between the fill spout and extension.

"Arrived on site to inspect unit for broken spray arm. Upon closer inspection found spray arm melted into 3 separate pieces. Replaced spray arm tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to test unit for lid lock not opening, tested unit found tub is full of water, drain pump humming and extremely hot but not evacuating water, drain pump is ceased, removed water and replaced drain pump, u it is now running as designed, no leaks detected job complete"

"Arrived onsite washer making a noise. Ran unit in diagnostics mode and the customer said that it quite now. He showed me a video of the noise. The noise is from the agitator going back and forth, explained to the customer that the noise he is hearing is normal. I informed customer that the unit sounds different when there is clothes in the washer. The unit is operating as designed and no water leaks detected during service."

Arrived on site for washer showing f9e1. Upon arrival confirmed issue and found wiring harness and pump broken. Repaired pump and harness and tested unit. Found no leaks and washer working as designed. Call complete

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. I evacuated the system and found a lot of liquid substance evacuating from the drier. Using my Nitrogen, I connected to the drier and removed the access valve from the compressor and blew out the system with the nitrogen. I found very little nitrogen was coming out at the access valve which is telling me there is a restriction in the system. I removed the compressor and drier and installed new and tested the unit by doing a push/pull test and the unit is operating properly. I vacuumed the unit for approximately 1 hour and pressures held good at -30/0. I installed 68g of R600 refrigerant and allowed the system to equalize. Plugged the unit in and monitored cooling. The unit is beginning to cool and operating as designed. I advised the maintenance staff to monitor the unit which should cool within approximately 24 hours. No water leaks observed during service, job completed."

Arrived onsite for a washer with the water not draining. The customer stated that all her clothes were wet and sill in water and they removed the clothes and left the home but when they returned the washer had drained. I tested the washer and checked connections finding nothing wrong and the machine working as designed in the service cycle. I went over loading and detergent use with the customer. There were no water leaks present at the time of service. Call complete.

"Arrived onsite for a front load washer thats not starting or operating. The customer stated the unit shakes badly and bangs against the wall when using it. I found the shipping bolts still in the unit. I took one pic. I removed the shipping bolts. I found the door locked and the control not responding. I disconnected power and unlocked the door. I powered the unit up and it was trying to drain but not much water was coming out. I found some bra pads had gotten between the basket and tub restricting the drain. I removed the pads, cleared the long drain error, and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete."

Arrived on site to replace door and arms. Replaced all parts test unit and unit test good job complete.

Arrived onsite for IM not working. On inspection had the unit do a harvest test and the ice was real small. I then did a water call heard the valve energize and no water came out. Ordering a dual valve. Then customer showed me that the middle drawer in the fc had frost in the middle of drawer. On further inspection found the frost buildup on the bottom of the top drawer at the back of drawer. Odering the p trap drain and gasket sealer to return next week. Sr7738575100; ordrng 1 W11661573 (P trap drain) and 1 W11482383 (Dual valve)

"Arrived onsite for cooktop center burner not working. On inspection found that the flame is only half away around the burner. Took the burner apart and found debris in the gas ports. Cleared the ports reassembled the burner, the flame now is all the way around the burner. The unit is operating as designed."

"Arrived on site to inspect ice machine with no power. Upon further inspection, I found the unit with no power and not plugged in. Customer advised that when the unit is plugged into the outlet behind it, it gets no power due to a power outage. Finding the power cord long enough, I plugged the unit into an outlet above the unit and tested. Unit is operating as designed. I tested the outlet and found it had good polarity and is wired correctly. I plugged the unit into the outlet behind the unit and tested again and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for the oven no power, no function. Found the breaker tripped. Reset and tested. Unit is now operating as designed without tripping. Advised the breaker may be faulty and prone to tripping. Unit is otherwise operating as designed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit with power; lights on and an empty bin. I placed the unit in diagnostics and tested and found the unit operating as designed. I tested the bin thermistor and found it out of range and shorted. Using a thermistor from my van stock (WPW10511923) I removed and replaced the thermistor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for washer not working. On inspection the cold water was not being dispense into the unit. The F5E2 error was gone and there was a F8E2 error low flow. On further inspection found the cold water was turn off, turn the it on and tested the unit. The unit ran through diagnostic mode with no issues. The F5E2 error never came back. I then ran a quick wash to make sure it would complete a cycle and it did. No water leaks detected during service."

"Arrived on site for UI consul not functioning and not able to use unit. Upon arrival customer stated that for two days the panel would not respond and was just completely illuminated, or flashing. Customer showed video of issue. However, for the past few days the unit has been functioning normally. Could not duplicate the issue. Notified customer that if error continues to take a current video and I would like to request ordering the main Control, display, keypad, and display harness. Job complete"

"Arrived on site to inspect unit for shutting cycle off after a few minutes. Tested unit, unit runs and then begins to countdown for cool down section. Confirmed it had cool down selection on normal and bulky to confirm it was normal function. Advised customer unit has a moisture sensor in the front of the unit if no wet clothes brush up against it then unit will shut down as a safety feature. I recommend using timed dry to bypass the moisture sensor and to make sure unit runs as long as desire. Maintenance was present and can confirm unit working properly. Job complete."

Arrived on site for dryer not starting. Upon arrival found cuttoff and thermal fuse blown due to fog in venting of home. Replaced both parts then tested unit. Found dryer working as designed and instructed customer to get report to fort hood maintenance that a dryer vent cleaning is needed as well as making sure all lint is removed from in home connection to roof exist. Call complete

"Arrived on site to test unit for light not working, tested unit found shorted control, replaced control and tested with test bulb, light is now working properly, customer will buy light bulb and install it, advised customer to disconnect power to unit before replacing bulb to ensure no shorts happen again, at this time job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, drive motor, splutch, assembly, belt, and actuator. I ran the unit through an auto test in the unit, ran and operated as designed with no leaks present during operation. The unit is working in operating as designed. Call complete."

"Arrived on site to inspect refrigerator fresh foods section freezing foods. Upon further inspection, the customer advised that their fruits & vegetables were freezing in the fresh foods section and theyve turned the temp down to the cold setting. I tested temps in the RC section at the top shelf (31 degrees), 2nd shelf (35 degrees) and bottom shelf (35 degrees). I checked the control and found it set at the recommended setting and I found the damper control set to cold for the freezer section which is allowing too much cold air into the RC section which in turn is causing food items to freeze. I explained how the damper control works I and reset the control just passed the recommended setting to allow the RC section to warm up slightly. I tested the temps in the FC=10 degrees and the unit is currently in defrost model I advised the customer that the unit is operating as designed and once the fresh foods section reached a comfortable temp to place the damper control back to the recommended setting. No water leaks observed during service, job completed."

"Arrived on site for washer not filling and only working on spin cycle . Ran diagnostics got 8-1 , 7-5 , 1-2, . Found low water flow on valves . Also during agitation and spin unit is making a lot of noise . Ordering valve ,cam, hub , actuator and motor ,gearcase . No water leaks detected at time of service . Set return 3/6. Please put on cancellation list if spot opens sooner ; ordrng 1 W11127357 (Housing) and 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11026785 (Motor) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

On arrival verified complaint of F6E8. Called TL to walk through diag. TL notes stated that may be an issue at big fuse on side. Look for arcs. None found and fuse is good. Checked all harness connections at appliance manager and fuse holder. Next checked ceramic fuse and it is good. On visual inspection of harness found tstat in the back of the unit shows damaged spade and tstat. Ordering 1 tstat W11607085; ordrng 1 W11607085 (Tstat)

Arrived on site for not making ice. Upon arrival inspected unit and container is empty. Supply water is correct. Inspected icemaker and there is ice in mold. Ran harvest test and motor only clicks. Icemaker motor has failed. Need to replace icemaker. Replaced icemaker and test unit. Unit harvest correctly and called for water and filled correctly. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I did confirm the customers complaint and replaced the door. Reassembled the unit and the unit began to work and operate as designed. Call complete.

"WRT318FZDM10 Arrived to install ordered part. I found the unit did not need the prior ordered part and the fill tube extension had simply been over-inserted. After correcting the position, I monitored the fill of the production cycle and the ice maker operated as normal, without leaking and filling to the correct level. No leaks observed during service."

"WRT318FZDM10 Arrived to inspect leak. Found and removed large amount of cube and water overflow that had spilled into the ice bucket and FC floor area. Replaced the extension tube that had been pressed too far into the back cover. Testing revealed the issue corrected and the ice maker filled as designed, with no additional leaks observed during service."

"Arrived on site to test unit for gas odor. Customer stated gas company told him unit was leaking causing the gas odor. Tested unit found air shutter opened too much, ratio wasnt correct causing excessive gas to leak. Adjusted air shutter, unit is working as designed, no leaks detected, job complete."

Arrived onsite for a range oven that seems to be colder that the old one. Upon arrival I performed a temp test at 350?preheat and found unit heating up to 357?. But what I did find that may be causing the temp issues is that the door is not sealing properly I am ordering the door and the hinges and setting return for the 03/06/24.; ordrng 1 WPW10297318 (LINER-DOOR) and 2 WPW10440013 (HINGE-DOOR)s

Completed repair for motor not working nor draining. Found install brackets missing. Customer said unit was in box until Nov. when home was finished. Reset for Wed Am. ; ordrng 2 W11551549 (Screws)s and 2 WP8269145 (Bracket)s and 2 W11573757 (Caps)s

Arrived onsite for dishwasher handle loose. On inspection the left side of the handle was loose. Tighten the set screw and the handle is operating as designed and no water leaks detected during service.

Arrived onsite and found unit operating with failed cam. Replaced cam and belt and actuator. Unit is now operating as designed. All checks good.

"Arrived onsite for washer not dissolving the fabric beads. I ran the diagnostic and the water into the unit was normal. We add clothes and I ran normal load using deep water and deep water rinse instead of auto sensing. The water was plenty on are test load, customer will keep the setting that the unit is set for now. All beads were dissolved at the end of the cycle."

"Arrived on site to inspect unit for leaking, and document findings with tech line. Called tech line, per tech line if unit is having water i cavity and leaking onto floor while unit is off the valve must be leaking, recommend replacing valve and making sure water pressure is at least 35 psi upon return. SR#7738575244; ordrng 1 WPW10346525 (Float) and 1 WPW10195039 (Switch) and 1 W11684258 (Valve)"

"Arrived onsite for dishwasher not drying properly. On inspection I found that no rinse aid had been added to the unit, explained what rinse aid does. Tested the heating element and there was 7.2amps. Told the customer to open the unit at the end of the wash cycle to help drying. The unit is operating as designed and no water leaks detected during service."

Arrived on site for washer needing previously diagnosed valve. Upon arrival installed part. Found washer working as designed. Call complete

"Arrived on site to test unit for no power, tested unit found when plugged in the drain pump activates but UI unresponsive, exposed control found it sending 12DC to UI but its mot powering on, inspected connections, and found them all sitting properly, will need to replace UI to fix issue, ordering part rescheduling for 3/5; ordrng 1 W11478524 (UI)"

"Arrived on site to test unit for banging noise, ran diagnostics cycle and could not find any issues, customer stated that the noise happens during spin, customer demonstrated the type of noise and I was able to mimic it by tapping drain hose against unit, customer stated that this is the noise, readjusted drain line and advised customer that if the noise returns then wrapping line in a old towel will help reduce the noise, at this time unit is running as designed l no leaks detected job complete"

Arrived on site to test unit for unit giving F8E4 error water in float. Removed float and saw some water in there. Found unit not installed all the way so maybe water got to float by moving the unit. Ran unit for 20 minutes no leaks present job complete.

"WRF757SDHZ04 Arrived to inspect door closing difficulties and ice issues. I found the leveling legs were never set and after correcting, the door closing issue was resolved, due to correcting the top-forward lean of the chassis. The ice was wet in appearance and had signs of thaw/freeze cycling due to insufficient cooling in the storage bin. The ice maker housing was not installed correctly during manufacturing and after correcting, the sealant the bin assembly operated as designed. No leaks observed during service."

Arrived on site . Replaced flow meter and control. Ran diagnostics wash test all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site to inspect RC and FC not cooling properly. Upon closer inspection FC is only at 58 degrees. Found frost on back freezer wall, exposed evaporator. Evaporator is completely encased in Ice. Found thermistor reading open and being faulty, heating element for defrost homes correctly. Replaced thermistor and used steamer to remove block of ice. Also replaced diffuser being that customer had issues with fridge first. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for a washer that will not start. I went over the two step starting instructions and how long to hold the start button when beginning a cycle. I also showed the customer how to load garments properly to prevent off balanced loads. I leveled the machine. The customer started a quick wash cycle when I arrived and it completed that cycle and works as designed. Call complete.

"Arriveded on site for refrigerator gasket being torn. Confirms right side gasket is broken, we had wrong model so wrong gasket was sent. Reset for wed pm. ; ordrng 1 W10830162 (Gasket.)"

Arrived on site for washer leaking water.inspected under unit and found no cracks or breaks in hardware. Found seal in hot fill line broken causing leak. Instructed customer to replace line/seal. Found u it working as designed during tests. Call complete

Arrived on site for washer that does not start. Arrived and sensing light was blinking. Ran diagnostics and found f8e1. Found no water coming in. Found water was turned off. Turn back on and verified operation. Call complete. 5124660268 Ms.

"Arrived on site to inspect washer not completing cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit would fill and then do nothing. I tilted the unit back and inspected the harness and didnt find anything visible, but when I lifted on the drain pump harness, the drain pump kicked on and drained the water. I unplugged the unit and gained access to the main control and tested the drain pump harness continuity and found the light blue wire good and the black wire open. I checked under the unit again and found where the harness had broken (photos). I advised the customer of my findings and mended the break for a temporary repair until I could return with the lower harness. Once I mended the harness, I tested the unit and found when the unit goes into a high speed spin, I can hear the the components make a loud screeching noise. I am ordering the lower harness, gearcase, cam and belt and scheduled return service for 03/06/24. No water leaks observed during service.; ordrng 1 W11590868 (Lower harness) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

Arrived onsite for a range that smells bad when using the oven. It appears that the installers converted the cooktop orifices to LP but the oven orifices were not converted. Ordering the conversion kits and will check the regulator for correct conversion when I return. Ordering W11087486 bake/broil conversion kit and W11436985 LP spud orifice kit. Office to RS.; ordrng 1 W11087486 (Bake/broil conversion kit) and 1 W11436985 (LP spud orifice kit)

#3043Arrived on site removed top cover found extension not attached to door hinge found threads damaged in door hinge ordering new hinge; ordrng 1 W11673500 (Door hinge)

Arrived on site for long dry times on towels . Ran heat and air flow tests . Found air flow restriction. Also exterior vent is clogged with lint . Recommended having vents cleaned . Job completed

"Arrived on site for washer making loud rattling noise during agitation. Ran diagnostics and duplicated noise during agitation, no noise during spin. Found slider defective replaced slider. Ran diagnostics unit sounded normal. No water leaks detected at time of service. Job complete"

Arrived on site to test unit for console having no display. Found and console replaced console test unit and unit test good job complete.

Arrived onsite for washer moving during spin cycle. On inspection the suspension is little on the weak side. Flipped the unit and there was no oil but it looks like the pulley cover had set on the floor a few times. Ordering new suspension for unit. ; ordrng 1 W11217817 (Suspension)

Arrived on site for not dispensing ice. Motor running found bad connection between shaft and container ordering new shaft and container. ; ordrng 1 W11228132 (Shaft) and 1 W10910401 (Ic container)

Arrived on site to replace blower assembly per tech line recommendations. replace blower and tested. Could hear fan energize and unit preheated and cycled without error this time. Job complete.

"Arrived on site to test unit for not dispensing ice. Tested unit and found ice chute slightly raised causing the door switch to slide in between ice chute housing and door (see attached photo). Reseated the ice chute in its proper position and tested, unit is now functioning as designed, job complete."

"Arrived on site to test unit for thin ice production, tested unit found unit Is short cycling, replaced control, pump harness with thermistor from job 405746 and recirculating pump as precautionary, watched it make a good sheet of ice, unit is now running as designed, no leaks detected job complete"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that he had just bought this machine and it has not worked since the day he bought it. He advised that the unit will tumble, but it is not heat at all. I checked voltage to the terminal block and found proper voltage and polarity. Checked all heating components and found everything showing that they were working as designed. I checked voltage going to the heater and found lying to voltage missing. Checked the motor and found that the connector for the motor had not been fully inserted onto the motor. Fixed the electrical connections and tested the unit. Found the unit working and operating as designed. Call complete."

"Arrived on site for a range that is not reaching proper temperatures. Inspected unit and work area. The customer advised of the unit will reach preheat temperatures but then will stop heating altogether and will not cycle back on until the customer cancels the cycle and then set a new bike cycle to preheat. I tested both elements and found both elements working. I went ahead and replace the oven thermostat and main control ran the unit up to a 350?F bake cycle. I found the unit cycling between 380?F and 318?F, giving the customer a big average of 349?F. Did advise the customers that the unit is working and operating as designed. Call complete."

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. The customer advised that the unit will make the sounds and will start the cycle, but that none of the lights are turned on. I did confirm the customers complain and found proper voltage going to the user interface. I replaced the control panel and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived onsite for a refrigerator thats not cooling well in either compartment. I could hear the refrigerant spitting and the flow starting and stopping at the evaporator. I inspected the compressor compartment and found oil at the drier where the aluminum capillary was connected and I suspect a leak there. The compressor was warm. Need to replace the compressor and drier then test the evaporator lokrings for leaks with nitrogen. Ordering W11562258 evaporator, W11582579 compressor, W11504419 8/7 coupler, W11504449 4/2 coupler, W11504434 6/2 coupler, W11506635 access valve, WPW10143759 drier, nitrogen, & lokring kit. Office to RS.; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 W11504419 (8/7 coupler) and 1 W11504449 (4/2 coupler) and 1 W11504434 (6/2 coupler) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

Arrived on site for dishwasher not filling . Found wire connection broken off . Replaced valve . Ran diagnostic. All checked normal. No water leaks detected at time of service . Job complete

Arrived on site for steam feature flooding out unit . Replaced valve and still adding too much water to cycle . Found moisture sensor out of range . Ordering pad . Call to set return ; ordrng 1 W11545746 (Sensor pad) and 1 W11633114 (Control)

"Arrived on site to test unit for shaking and squeal. Tested unit found all components engaging, replaced splutch to fix squealing issue. Called techline to document SR#7738572776, per techline put 4 towels at 12 3 6 9 and ran a rinse and drain cycle. Unit was balanced and spun out fully. Advised customer against mixing loads with jeans or towels, also advised to keep load size around 40% of the basket. Unit is running as designed, no leaks detected, job complete."

Arrived on site for dishwasher giving 8-4 . Found ground wires had been installed in sump and motor and leaking . Dropped sump and removed wire . Unit still leaks but not as bad as. Tried adjusting sump gasket . Still leaking . Ordering sump and motor . 3/7 return ; ordrng 1 W11443105 (Sump)

Arrived on site to inspect unit for not cooling either compartment. Upon closer inspection found heater not getting proper voltage. Will need to order heater thermistor and return. Office to reschedule. ; ordrng 1 WP12729123 (Defrost heater) and 1 12002355 (Thermistor kit)

"Arrived on site with new sump. Removed and replaced sump assembly, verified operation. Call complete."

Arrived onsite to replace faulty compressor. Replaced compressor and dryer . Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Job complete

On arrival confirmed complaint of no water. On first check unit is working and dispensing water as well as making ice. Customer did have the unit colderer then factory and I advised it could have frozen the reservoir at the time of failure. Unit is currently working as designed. Job complete. No leaks detected during service.

"Arrived on site to inspect unit for gaskets failing. Upon closer inspection found gasket loose and pulled so it wouldnt fit properly. Replaced gasket, used heat gun to for, seal better. And added silicone to problematic areas due to this unit being in a break room and used by many people. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for refrigerator freezing water in fill line to ice maker. Upon arrival found inlet valve failing and causing to much water to leak into ice maker. Replaced valve and tested water dispenser and ice maker, found no leaks and unit working as designed. Call complete"

"Arrived on site to replace previously diagnosed led lights. Upon inspection found LED module in freezer was shorted causing lights in the top of the RC to be dim. Per service pointer replaced all LED lights in RC and FC. Unit is now functioning as designed, job complete."

"MHW5630HC3 Arrived to inspect excessive vibration. As expected, I found no error codes and within automatic and manual test 7, the machine spun as designed and there was no signs of excessive chassis movement. High speed imagery revealed the spin basket was significantly out-of-round and had approximately 8 mm of variance. I will discuss repair options with management the following day and add required parts. No leaks observed during service. ; O-emld tckt"