Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Sherri - Austin, TX
Araceli - Leander, TX
Great experience !
Sandee - Canyon Lake, TX
Prompt very polite .Kevin excellent. On time. Very professional.
Melissa - Bertram, TX
Excellent and friendly service!
Lauren - Austin, TX
Julie - Cedar Park, TX
Kristie - New Braunfels, TX
Dishwasher Warranty Claim
Laurn - Dripping Springs, TX
Nancy - Kingsland, TX
Excellent service experience
Keith - Georgetown, TX
Lou did an outstanding job diagnosing and repairing our Whirlpool OTR microwave. In and out in a half-hour, and the microwave and range hood functions are all working as expected now. Very professional, and we were quite happy with our experience.
Matthew - Temple, TX
As enjoyable a repair experience can be
Williams - Killeen, TX
Amy - West Lake Hills, TX
Carole - VLG O THE HLS, TX
Prompt service , warranty prob handled
Larry - Round Rock, TX
Tyler was professional and personable.
Nick - Kyle, TX
Leo was awesome. He’s friendly and knowledgeable.
Repairman was great, but...
Sheryl - Pflugerville, TX
Ice maker was under warranty and they kept asking for proof of warranty even though it was Kitchen Aid that arranged for them to do the repair. Repairman finally got it straightened out. Had to take a half day off work because they are only able to give a window of time and I have a job that doesn't allow me to leave without planning in advance.
Linda - Leander, TX
Really worked to solve the problem
Jesse - Austin, TX
Joseph called us before he showed up and showed up when he said he would. He was awesome with talking about how the stove should work and did the troubleshooting and adjusted the stove and it works perfectly now!!!
Courteous and professional
ZVD - Austin, TX
The technician was very professional - took care of our washer in no time. He presented well, was very polite and a nice guy. The company was communicative and responsive.
Barbara - Austin, TX
Paul was an excellent and very competen repair person. He answered all of my questions. The office schedulers tried to meet my needs and kept me informed of arrival times.
Hyde - Briarcliff, TX
The technician replaced the ice maker but did not confirm it was working. Two days later we are calling for another warranty claim and another home visit.
quick, expert service from both the company and the technicians
Kyle - Austin, TX
Obnoxious & Impudent Technician
Oscar - Killeen, TX
Greetings, the tech claimed he lived nearby but had trouble finding the address and when he arrived he remained about 10 minutes parked along my curb before entering the house. I had to check a few times to see if he was still there or if he had left. From the get-go, the technician tried to play the blame game with me. First he tried blaming my ignorance and when that failed he went after the popcorn. In the end, it was the switch that was the culprit. He showed me (my property) the defective part but wouldn't let me examine/touch it. This technician was disrespectful and arrogant, asking about my stores and using items without first asking permission. He caused cosmetic and mechanical damage to the microwave and now the microwave fan makes grating noises when it's turned on and off and he left stains on the floor from his step-stool. Who let this guy out of the barn?
Martha - Georgetown, TX
Refrigerator stopped cooling on a Thursday night. We moved everything out and called Appliance Express the first thing Friday morning. Tommie squeezed us into his schedule and replaced a faulty part. Great service: timely, professional and pleasant!
Great and quick service
Wanda - Marble Falls, TX
Cliff was an excellent repairman.
Ghattas - Austin, TX
Job was well don fast and clean produce ice in one bower thank u
"Corpus - Austin, TX
Job well done
David - New Braunfels, TX
Did a good job
Dan - Georgetown, TX
Fast and professional
Matt - Austin, TX
The tech was fantastic. He was prompt, profession and quick to diagnose and fix the issue
Susan - Taylor, TX
Andy was very professional and did a great job.
Wendy - Austin, TX
Great experience, problem solved!
Shakil - Leander, TX
It was great
good service but did not fix the problem
Trish - Pflugerville, TX
Service Tech was very friendly and knowledgeable about the machine, took the time to show me how to load the clothes and ran test on my machine however the problems was not fixed. Very frustrating to have a machine that is barely a year old and does not do its job correctly.
On time, efficient and personable.
Craven - Waco, TX
Quick Service and Professionl company
Jim & Linda - Georgetown, TX
We called AE on Friday evening and Lou came out on Monday and by Thursday morning, the job was comjpleted . Professional service man and Company.. Excellent total communication with all phases of the finished product
Cesar - Del Valle, TX
Words can’t describe how satisfied I am with the work done. Joe AKA “Big Red” took the time to first listen to my problem description them make sure all issues where corrected perfectly the first time. I hope I get Joe for all future appliance service calls. Even service scheduler was very nice (unfortunately I forgot name) over the phone. Excellent Team!
Iqbal - Leander, TX
Great service, very professional and excellent technician.
Great service and very knowledgeable
Beverly - Waco, TX
Al was very polite and repaired our refrigerator and is now in great working condition
Great Service, Very knowledgeable of his job
Jacqueline - Granger, TX
Nicholas - Georgetown, TX
Had a quick appointment to fix stove and Thomas was very friendly and professional.
Pleased you honored your warranty as it exsprired almost to the date.all service personal were excellent including the ones on the phone.
Wanda - Spring Branch, TX
Fridge / Icemaker repair
Nancy - Lago Vista, TX
Terrific Service and Education
Steve - New Braunfels, TX
Leo Cantu came to repair our Whirlpool dishwasher that is under warranty. He quickly diagnosed and repaired the problem (which was caused by the installation) and then took the time to explain the problem and solution to me. In addition, he also took time to answer several questions I had about our other kitchen appliances. He clearly enjoys what does and to educate his customers. His attitude and the quality of his service was stellar.
Clifton - Leander, TX
James provided service on both 4/22 and 4/26. He was prompt, courteous and professional. He diagnosed and efficiently resolved the problem. Once the repairs were made, he was also kind enough to take a few minutes to move several items I was physically unable to do. His professionalism and demeanor result in James being a very positive asset to your company. If I have any future problems, I will ask for James.
Everything went perfectly
Cynthia - Horseshoe Bay, TX
Kevin - Austin, TX
Very Good Service
Friendly, Competent Service
Thomas - Marble Falls, TX
We were very pleased with the Appliance Express service experience from the scheduling to the outstanding service call. We had a no show on Good Friday with another provider and Appliance Express will be our new go to service provider in the future.
Fast and efficient service
William - Copperas Cove, TX
Arrived when they said and finished quickly. No fuss, no muss
Helen - Burnet, TX
Ramy - Georgetown, TX
Lars - Canyon Lake, TX
Our appointment was cancelled with Lowes warranty, and they never contacted Kevin to let him know. But he did contact me and was very polite.
Nancy - Cedar Park, TX
He was knowledgeable and helpful
Martin - Kyle, TX
Excellent service, outstanding techs!
David - Georgetown, TX
We've had some follow up items in our new home addressed by Appliance Express. All of the techs communicated prior to arrival and showed up as scheduled. Techs were well groomed, courteous, knowledgeable and professional. Once the warranty period expires, we will continue to utilize Appliance Express.
Great, friendly service
Kari - Georgetown, TX
He was very helpful and let me know I need to quit using some of the things I do and need to get cleaner.
Sandy - Round Rock, TX
Cervantes - Hutto, TX
Excellent service. Can’t speak to price as I have an extended warranty on my washer and dryer with Lowe’s and did not pay anything out of pocket. Lowe’s sent you out to me.
Don - Atascocita, TX
James was on time and took care of the issue quickly and completely
Luke - Spicewood, TX
I always call on them for our appliance needs and are never disappointed
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Karin - Hutto, TX
Andy was great! Very nice and respectful.
GOOD SERVICE AND FRIENDLY, PROFESSIONAL.
William - Lexington, TX
Amazing Customer Service
Eric - Austin, TX
The technician identified the problem, informed me of the problem and also taught me on how I can help prevent any future issues with just a few quick and easy steps! He went the extra mile and then some!!
Sandi - Hutto, TX
Abdul - Austin, TX
Great Service, professional and polite as well.
Matt - Marble Falls, TX
Shannon - Austin, TX
John - Austin, TX
He was very kind in sharing some useful tips for our oven, as well as other Whirlpool appliances, and helped us correct a mistake due to the builder’s negligence!
Sergio - Round Rock, TX
Andy very professional thanks
Austin - Leander, TX
Maxwell - Austin, TX
Some of the best service from someone in a long long time. Everything was great!
Patty - Hutto, TX
The technician was awesome and was diagnosed and fixed it in record time. Your service call fees are a bit high though.
Yacine - Round Rock, TX
It was a pleasure meeting Lou. He is a awesome technician
Great Service, Awesome Technician
"Speasmaker - Waco, TX
The tech was on time, courteous, explained,and ensure I understood the process.
Excellent service, and he was very knowledgeable.
Gene - Kingsland, TX
Great customer service
Lisa - Hutto, TX
Andy is very professional, polite and friendly. Very helpful. Great customer service skills. Thanks again for your help with our dryer
Wendy - Austin, TX
Showed up on time and completed the repair in a timely manner.
Had Appliance Express come out to check my dishwasher in my new home. Unit under new home warranty. Problem was with the liquid rinse dispenser. Jonathan arrived on time, as notified. Explained I read instructions and noticed, after 1st use, the fluid would no longer drain into the dispenser tube use during rinse cycle. Plus, I was using a clear liquid rinse product so, you couldn’t tell the level of fluid in the dispensing tube. The instructions don’t tell you that, when you fill the unit, you don’t need to refill it every wash cycle. It dispenses the liquid a little at a time, over several wash cycles. If one is not used to today’s fancy new products, and the instructions are not clear in the use of them, how are you supposed to operate a product correctly? Thanks to Jonathan and, his understanding nature, I was advised of the proper use of the u it. He even read the I instructions for the liquid rinse unit and, agreed, that they weren’t clear. Thanks for your understanding Jonathan and assistance. Great tech for your company. Appreciate time and patience in this endeavor.
Outstanding Service Quality
Richard - Driftwood, TX
Professional, friendly and efficient
Galit - Cedar Park, TX
Keith - Canyon Lake, TX
Kevin came in diagnosed the problem and had a quick resolution. Very respectful, seems like a go getter. I couldn't be more pleased.
Continued good service
James - Austin, TX
Rebecca - Killeen, TX
He was very friendly and effecient!
Gary - Leander, TX
James did an awesome job repairing our dishwasher. The one week turnaround time for repair parts was not a problem at all, and he arrived on time for both the discovery and repair visits.
Best technician ever
Jerome - Dripping Springs, TX
Called while on his way. On time. Friendly. Serviced our appliance in a super fast manner. Would recommend to everyone I know. Thanks Brandon!
Great efficient customer service!
Jamilah - Austin, TX
Tyler was kind and took off his shoes when he entered my residence. He was very courteous and fixed my overhead fan promptly.
Leslie - Blanco, TX
Great Service. Would Recommend!
Kris - Wimberley, TX
Bob - Lakeway, TX
Donald - Austin, TX
Luis was on time and quick. Answered all my questions and was a pleasure to deal with.
Evelyn - Austin, TX
My dishwasher stopped working I called Appliance Express and described what problems I was having. I didn't have to wait too long for service and they brought the part I needed. The price was far less than having to buy a new dishwasher.
Lois - Georgetown, TX
Jan - West Lake Hills, TX
Cary - New Braunfels, TX
Timely and professional. Knowledgeable about the product.
Andrea - Hornsby Glen, TX
Joseph was really polite and helpful. He provided great service and communicated with me every step of the way.
Carole - Austin, TX
Kevin came to work on my Whirlpool washer. He did maintenance on it and gave me some good tips. He was very nice and very professional. It was a good experience.
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Hayley - Austin, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Heming - Austin, TX
Great, clean, friendly
Thomas - Pflugerville, TX
Had a great exoerience with my warranty repair on my dishwasher.
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Angie - Kyle, TX
Hanumantha - Pflugerville, TX
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Neta - Austin, TX
Dubelsa - Cedar Park, TX
The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
Lengyel - New Braunfels, TX
I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
GDIII - Austin, TX
Jasmine - Kyle, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
SB - Austin, TX
Randy - Round Rock, TX
Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.
Joyce - Austin, TX
Anthony - New Braunfels, TX
Brian - Liberty Hill, TX
Our tech did great! We have a working appliance!
Esther - Pflugerville, TX
Andy was prompt, very pleasant and professional. Very informative and helpful! Thanks so much!
Mary - Austin, TX
Paul R did a great job
Patricia - Austin, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
EJames - Austin, TX
Thanks to Leo for an informative and professional service for my dishwasher. And he was very friendly.
Paul was great.
Kenneth - Austin, TX
Neomie - Austin, TX
An enjoyable informative technician that gave so many neat tips regarding all my appliances. Located problem in a timely manner and called even after I received notice that he was running late letting me know he had not forgotten about me. He is a true asset to your company! Very personable!
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Keri - Leander, TX
Everything was awesome!
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Mark - Leander, TX
Technician quickly diagnosed problem, ordered parts, returned 2 days later to fix. The company is excellent at communicating and showing up when they are scheduled. The tech calls 30 minutes before he arrives which is helpful. Tech was professional and friendly.
Jo - Lorena, TX
Did a great job
Excellent service-very professional
Joe - Austin, TX
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Great service !
Diana - Elgin, TX
Great device! Arrived on time!
Kristen - Liberty Hill, TX
Martha - Cedar Park, TX
Very positive experience
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Carrie - Cedar Park, TX
Zachary - Austin, TX
Verlene - Killeen, TX
Wanda - Spicewood, TX
He was very professional Did a good job.
Very pleasant and professional .
Carol - Manor, TX
Galen - Houston, TX
Great Service and Awesome Staff
Joseph - Hutto, TX
I highly recommend Appliance Express. They've been to my house several times (for different repairs). Their repair staff are very professional and friendly. They also know their stuff.
Brian - Killeen, TX
Overall great service technician
Terry - Wimberley, TX
Luis was here on time and quickly diagnosed the appliance problem. He had it fixed in no time and provided excellent service.
Ralph - Belton, TX
Happy problem has a resolution
Marylin - Horseshoe Bay, TX
Gina - Round Rock, TX
Great and kind service!
Galit - Cedar Park, TX
Very good, thorough service.
Zack - Pflugerville, TX
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Knowledgeable and informative
Tasha - Austin, TX
He also told me of another known issue that will likely come up in the future and how to take care of it myself.
Awesome service. thank You
Rebecca - Liberty Hill, TX
Sharon - Dripping Springs, TX
Thanks, Brandon! You did a great job!
Knowledgeable technician. Fixed the issue quickly and completely.
Luis did an excellent job!
Refrigerator Ice maker service
Deborah - Austin, TX
Don - Austin, TX
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Marcia - Kyle, TX
Kevin was great. Unfortunately, it took a while to figure out the problem. Was without a working fridge for over 3 weeks. Would work for a day or 2 after the first 2 visits. 3 different visits from Appliance Express.
Kristin - New Braunfels, TX
Vernon - Austin, TX
Very thorough, great service.
Newton - Waco, TX
Cliff - Austin, TX
Luis was quick to diagnose the issue, fixed it immediately, and even gave me advice for other common maintenance and small issues I might encounter. Thanks!!
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
Bettye - Austin, TX
PRICE HIGH, SERVICE GOOD.
William - Lexington, TX
ANDY IS A VERY PROFFESIONAL SERVICE TECH AND IS VERY POLITE.
Great service, fixed problems within minutes of arriving!
William - Temple, TX
Al did a great job!
CF2 - Bastrop, TX
Prompt, friendly, great communication, flexible, and completed the repair quickly.
Excellent service and resolution
Walter - Austin, TX
Luis called to let us know he could come early. He assessed the situation and quickly replaced our ice maker with a new one. Great job!
Best Customer Service amazing communication
Karah - Austin, TX
very impresses! The communication was stellar. I received calls confirming my appointment and another one the day before. I also received emails for the same reason. When the technician was on his way I got a call. He had to be just about the nicest guy my husband and I have ever worked with. Honest, good communication and very genuine. Really impressed with the service your company and technician provided!
Courteous, answered questions, great service
Jenalou - Austin, TX
After much frustration with the delivery of my new dryer because of broken parts, Lou fixed the problem and ran a diagnostic. That's when he discovered that the dryer belt had not been attached. He took the machine apart, attached the belt and it worked. He also checked to make sure the power cord was properly attached and even checked the hoses on the washer to make sure they were on right and then ran a diagnostic one the washer. !0 thumbs for Lou.
Jeffrey - Bastrop, TX
Showed up on time did a great job
Kevin was Awesome
Steve/quinton - Seguin, TX
He explained how all the different options work on our dishwasher and more. Very pleased
Wally - Austin, TX
Joseph was in and out and explained everything that he did clearly.
Amy - Lakeway, TX
The technician did an amazing job he had to take apart my dryer twice just to make sure everything was perfect thank you so much for the great service.
Elia - New Braunfels, TX
Kevin Bell knew exactly how to fix my dishwasher. Very happy customer
Connor - Manor, TX
Quick and easy and complete
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
Tommy is professional and explains what is going on!
Linda - Horseshoe Bay, TX
Mary Ann - Pflugerville, TX
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Kitty - Cedar Park, TX
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for loud icemaker . During harvest IM made all kind of strange noises . Will need IM . No water leaks detected at time of service. Call to set return.; ordrng 1 PARTSRESEARCHFORIM
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator ice maker not working. During testing found that the door wires on the bottom of door are broken and the freezer door will need to be replaced.
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site and inspected washer and found hot water line is dripping. Hot water line is leaking. Recommend it to homeowner that it be replaced to correct experience, job complete"
REFRIGERATOR FRIGIDAIRE FRS6KR5JSB4 Arrived on site and inspected refrigerator and sound evaporator drain is clogged/frozen over. Used steamer to clear drain and it is now operating properly. Job complete
OVEN WHIRLPOOL GBD307PRS01 Arrived on site to install rebuilt control and switch membrane to resolve stuck key errors. Replaced and retested. Unit powered on and is working as designed. Tested upper and lower ovens and found no problems or errors. Call complete.
REFRIGERATOR KITCHENAID KSSO42QTX04 "Arrived on site for cooling complaint. Removed evaporator coil for weak frost pattern on evaporator,frost only forming on 2 rows of evaporator no traces of oil on evaporator diagnosed unit will need a compressor,heat exchanger and evaporator ; ordrng 1 W10841139 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W10508992 (Exchanger) and 1 WPW10205101 (Evaporator) and 1 W10913906 (Access valve) and 1 W10629033 (Inverter)"
MICROWAVE GE JVM1540LM5CS Arrived on site for microwave not heating. Performed diagnostics and tested operation. Found high not drawing amperage. Will need to tech to remove unit due to abnormal height of unit. Will need authorization to continue repair.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker as well as failed ice container. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10300022 (icemaker) and 1 WPW10558424 (ice-contnr)
OVEN KITCHENAID KEBC208KSS0 Arrived on site and replaced both blower fans diagnosed on previous visit. After replacement collected remaining balance and insured oven is working properly again. Job complete
DRYER GE DVL223EB4WW Arrived on site for dryer not operating. Tested and inspected unit and found unit not getting proper voltage. Found 98 volts from L1 to L2 instructed customer on this and that he will need an electrician to come fix voltage issues. No repairs are needed at this time.
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit leaking extra water into the ice bin and ice maker. Looked at unit. Everything is working. Found that possibly there is more pressure than needed coming through the water line. Turned down pressure. No leaks at this time. Job complete
DRYER KENMORE 110.870896 Arrived onsite for squeaking and weak motor symptom. Ordering motor and blower and dryer repair kit. ; ordrng 1 4392067 (dryer repair kit)
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to test unit for not cooling. Unit was on when I arrived evaporator had slight frost. Evap fan was operating good. Condenser fan was operating properly. Found compressor extremely hot. Compressor was pulling 1.1amps. Found discharge line really hot. Suction line was warm. Spoke with SW and confirmed SS issue. Needing sealed system tech. Needing lock ring set and torch set as well. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 LOCKRINGSET (LOCK RING SET) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for too much ice. Diagnosed a defective bin thermistor,customer requesting cleaning,filter,cleaner and thermistor. Cleaned compartment,reservoir,cover,dispenser and tubing replaced filter ran unit through a clean cycle"
WASHER MAYTAG MVWC415EW1 "Arrived on site to install previously diagnosed parts to resolve washer not spinning clothes. Checked unit at drive hub with it set to spin and you can feel the gear slipping. Unit is swapping properly, but due to stripped splines on the gearcase shaft the motor torque is overpowering the grip. Unit needs a new gearcase, motor belt and splutch, since the beLt is glazed and has made the motor pulley less grip.
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for washer not draining and tying clothes out correctly. Upon arrival found unit control and drain had delayed communication and were not operating as designed. Upon speaking with customer about ordering parts. Job Completed.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Attempted to replace panel and found new panel damaged in box. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11097777 (panl-cntrl)s
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. Cycled power for approximately 10-20 seconds and placed unit in diagnostics showing error codes F2E0 & F2E1. Cleared the codes and tested the components and all components operated as designed. Tested the unit oven in Bake at 350 degrees and it operated as designed. Tested the microwave at 100% for 30 seconds and it operated as designed. Customer recently had a power failure in the home which could have caused the issues with the unit. No repairs needed at this time. Job completed."
OVEN WHIRLPOOL KEBK206SSS00 Arrived onsite and tested unit and found unit operating within tolerances. Advised customer on ways to track temp and expectations. Also calibrated unit to customer preference. Never turned on again after the breaker was reset. Advised. Jerome to have electrician check breaker integrity.
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit on and found that the element is not coming on. I disassembled the unit and removed and replaced the element assembly and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived Ed on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Unit is filling properly with water. Needing wash motor to fix issue. Office to reschedule.; ordrng 1 W11085683 (pump&motor)
REFRIGERATOR GE ZISB480DXA Arrived on site to install lower damper assembly. Installed part and retested. Noise is no longer present. Verified door opening and closing several times. Failure was in the door gears. Call complete.
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. Found no heat during operation. Tested fuses and thermostats and found the exhaust thermostat has failed.Installed new thermostat and tested operation. Unit tests good. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found f8e0. Cleared errors and tested fan in component activation. All checked good. Tested unit for 30 minutes on a bake at 350. Advised customer unit needed reset. All checks good.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for whirlpool Refrigerator door swings open harder than usual , water dispenser is making a loud noise door swings open harder than usual, water dispenser is making a loud noise all the time. Found valve at the wall had too much pressure and adjusted valve down to eliminate the high PSI in water tube. Found legs needed to be lowered in order to raise the fridge and prevent doors from swinging open. Noise is gone and doors open and close as designed. No leaks detected. Job completed."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for the refrigerator freezer reaching up to 65 degrees and cooling down to -11 degrees . Called tech line and we went through diagnostics and ran test 2, 24, 29. Found that test 24 temperature went up to 73 degrees and test 24 went to 11 degrees which are concerning temperatures. Tech line stated to test the freezer thermistor and if it tested good to replace the door UI. Tested freezer thermistor and it ohmed out good . Will need to replace UI . Ordering parts and office to schedule Sr 7729738789; ordrng 1 W11330486 (Ui)"
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 "Arrived on site for no cool. Found control locked,unable to program control,power cycled unit same issue control locked unit will need a new control ; ordrng 1 W10637328 (Control)"
WASHER MAYTAG MVW6200KW0 "Arrived onsite for unit not completing cycle. Is diagnostics found error code for long fill and off balance load. Cleared codes to test unit. Ran auto test and all passed. Instructed customer on proper loading and cycle selections. Also noticed that the drain hose was far down the stand pipe, made adjustment to allow proper draining. Job complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for unit not entering defrost. Defrosted evaporator replaced harness and main control,replaced defective bracket assembly ran diagnostics all test passed."
MICROWAVE FRIGIDAIRE FGMO3067UD Arrived on site to test unit for not working correctly and not heating. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
WASHER WHIRLPOOL WET4027HW1 Arrived on site and found washer is full of water it will not enter a diagnostic cycle. Inspected incoming power and control board and found it to be correct Found J2 that control board is not connected. After resetting connection drain pump began running and removed all the water inside the tub. Attempted to run a diagnostic cycle and drain pump is continuing to run constantly. Will need to bring back a new control board to replace the pressure switch. ; ordrng 1 W11481725 (Control board) and 1 W11028053 (Pressure hose)
REFRIGERATOR WHIRLPOOL KURR204ESB01 Arrived on site to replace LED lights for refrigerator. Replaced light assembly and found no change in operation. New part may be defective but failure could also lie in main control. Ordering both parts to be replaced. Office to set return appointment.; ordrng 1 W10807589 (cntrl-elec) and 1 W11441723 (LED STRIP)
MICROWAVE WHIRLPOOL WMH54521JZ0 "Arrived onsite for microwave not heating. Upon arrival found unit would not heat. Unit had correct polarity and voltage going to it but was not heating. Ordering Mag, Cap, and Diode as well as two man to pull unit from wall. Office to reschedule.; ordrng 1 W10818686 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived onsite for the refrigerator lights flickering. Replaced refrigerator door switch and both led lights. And all tested good. Complete
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for noise complaint. Ran diagnostics fan powered on no odd noise,condenser fan and damper no odd noise. Adjusted paneling to prevent noise possible noise due to variable speed compressor running at high speed."
REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and tested operation. Found unit complete no cool. Cycled power and found control cutting in and out and beeping. Unit has failed control and will need new control assembly to repair. ; ordrng 1 W10818296 (cntrl-elec)
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site for washer that customer previously stated they wanted to try and replace the float switch to see if issue would be resolved. Upon installing the new float switch needed I was able to reassemble and test the unit and found that they were no longer any error codes not found in the text sheet or relating to the foot switch but I was receiving an F 10 five error code that the diverter inside of the motor was not functioning properly and was detecting a leak but when I disassembled and checked the diverter area there was no signs of water or leaking of any kind it after testing power to the diverter I found the diverter itself is malfunctioning. Office will need to reschedule with customer once availability of the new motor assembly is known. Ordering w11416362; ordrng 1 W11416362 (MOTOR)
WASHER MAYTAG MHW6630HC0 "Arrived on site to test unit for not working properly. Found door latch error codes. Found 2 sharpies, a pen, a lighter and two socks in bellow preventing door from shutting all the way and causing door lock issues and leak. Removed objects, inspected bellow, bellow tested good. Also found water level switch electrical connection not properly inserted. Fixed connection, tested unit, all functions operating as designed. No leaks detected at time of service. Job complete."
DRYER WHIRLPOOL WED75HEFW0 Im on site for wire not turn it on and running according to the customer. Upon further disassembling and inspection I found that the same thermal fuse that went out the first time that was still covered under warranty had gone out again on the second trip I tried to narrow down and find why the thermal fuse had broken but they were no clogs inside of the dryer or venting duct and unfortunately I could not verify her access the exit for the dryer. Customer did inform me that the dryer vent cleaning they had performed was done but ever since the drive-in cleaning was done they felt like the dryer started acting really weird when it came to heating I did inform the customer that it would be best for them to get a second opinion from a different company that can come out and do the drive-in cleaning to verify why the first vent cleaning did not go the way it shouldve but at this point everything does appear to be clear and out-of-the-way call complete and unit
MICROWAVE WHIRLPOOL WMH53521HB0 Arrived on site for door open / close when trying to start unit . Adjusted hinges and cabniet whereinterlocks are connected. Tested unit multiple times. No repeat error .
OVEN GE JT912S0K4SS "Arrived on site and inspected oven and found temperature sensor is burned out After replacing temperature sensor preheated oven to 350° it reached 350° Stopped heating and dropped to 300° before turning back on again. Used calibration function to raise overall temperature +25° job complete"
WASHER WHIRLPOOL WFW6620HC2 "Arrived on site for washer giving f9e1 error (indicating long/no drain time) upon arrival I found that there were also 2 other codes F8e1 & f0e2 ( valve inlet failure & over sudings) upon further inspection I found the drain was receiving 120 volts but with no clogs but propeller was seized in place not drain the water out. I was able to repair drain pump with new part but when I was able to get the unit drained and retested for the other codes I found suds code was no longer there but the F8e1 error still was. I traced issue back to cold water inlet portion of the valve not opening up even though unit had received correct power supply. Customer also stated during visit the ui display would not accurately shows correct times for each cycle as it was supposed to (ex: quick wash on this unit should show 15 minutes but instead would show 1hr49mins. Will need to return with a new main control, ui panel, as well as an inlet valve. Office to reach once availabili
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for kit heating. Test all element and tod. Test board and found and control board. Replaced board test unit and unit test good job complete.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for a refrigerator not dispensing or making ice or water properly. Upon arrival I found that the icemaker was indeed bad and leaking water into the icemakers due to her not shutting all the way whenever power was discontinued to it. I also found that part of the valve that regulates the water immediately coming into the valve is also losing half of its power and only receiving 50+ volts and not the full 120 needed. I was able to trace the power supply issue back to the main control office will need to reschedule once ahs is acquired.; ordrng 1 5304510307 (MAIN CONTROL)
DRYER LG DLE2101W "Arrived to inspect dryer noises.Confirmed the complaint and found the rollers and idler pulley were causing the unusual noises.Unit now works to customers satisfaction.Job completed"
RANGE KITCHENAID KFGD500ESS04 Arrived on site to test unit for no gas. Test unit and found gas turned regulator turn off. Turned regulator on test unit and unit test good job complete.
DISHWASHER WHIRLPOOL DU1055XTVS8 Arrived on job for complaints of no power. Found open fuse. Replaced fuse and test.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker full but not harvesting, spoke with Techline Sr # 7729738195 was instructed to replace thermistor. Ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (THERMISTOR )"
COOKTOP WHIRLPOOL WCC31430AB03 Arrived onsite to replace previously diagnosed parts. Replaced set of elements and failed switches. Tested unit and unit is functioning properly. Job complete
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace previously diagnosed part. After replacement test operation all functions working properly. No leaks detected at time of service
DRYER KENMORE 110.6813241 "Arrived on site for dryer not heating . Found element failed .all else checked normal. Replaced element . Unit is now heating . Job complete ."
REFRIGERATOR KITCHENAID KSSC42FKS00 Arrived on job for complaints of error code blinking. Ran diagnostics and found no error did hard reset and wait to se if code return.
DRYER WHIRLPOOL WED6620HC1 Arrived on job to replace previously diagnosed part. After replacement test operation.
MICROWAVE MAYTAG MMW9730FZ05 "Arrived on site for microwave having intermittent failures. Customer stated that door not close just right light will stay on and microwave keys were not responding. Performed diagnostics mode, no error codes. Tested microwave door and heating operation. Performed encoder and found all keys responding. Called Whirlpool tech support Rich. He stated to speak with customer about electrical interference and unit will need to be in failed state to properly diagnose. Found unit operating as designed. (SR#7729739573)."
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge on but no cool air, replaced inverter per Techline and no change, when compressor kicked on a visible leak appeared in low side. Ordering sealed system repair. Office to reschedule ; ordrng 1 TJ90SF8404 (ACESSS) and 1 W10630535 (EVAP ) and 1 W10832994 (COMPRESSOR )"
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer showing error code f0e4. I inspected the unit and work area. I found fault code f0e4 temperature fault. I inspected under the unit and found everything in good working order. I gained access to the water valve and found the thermistor out of range. I replaced the water valve. I ran a diagnostics cycle and found the unit working as designed. Job complete no water leaks detected.
WASHER WHIRLPOOL WFW85HEFC0 Arrived to inspect washer powering issues.Confirmed the unit would come on and stay on by itself.Found the unit has a stuck key causing the issues.Unit will require the W10784614 console to complete the repair.Ordering the console (PSP) and will return with the control on return service call.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 W10784614 (console)
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit not receiving gas through regulator. Upon inspection found unit code not cleared to allow regulator function. Cleared code, tested unit and unit is functioning properly. Job complete"
RANGE KITCHENAID KFDD500ESS02 Arrived onsite and replaced burner heads and caps. Unit is now operating as designed. Advised customer on repair. All checks good.
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher making loud rattle noise. Customer stated the noise seemed to be right when they start cycle and coming from bottom leftish side of unit. I put unit into diagnostics mode and found no stored error codes. Filled unit and drained and did not hear anything in pump. I could not recreate noise when running unit. I gained access to drain pump to check for any obstructions but did not find any. I advised customer something was probably in the pump and finally just cleared. No noise present at time of service. Unit working as designed.
OVEN KITCHENAID KEHC309JSS2 "Arrived on site for microwave combo unit, oven door not closing. Inspected unit and work area. Tested door operation. Removed door and disassembled. Found left spring stop point worn out and right spring worn out, due to normal wear and tear. Both door springs will need to be replaced. Removed failed door hinges and installed new. Assembled door and reinstalled. Tested door operation, all tested good.
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher giving an FHE for error code which indicates that the float switch is stuck closed. Upon arrival I disassembled and inspected the unit to see if there any sort of leaks or indications that the flow switch was stuck or what is flooded. Customer stated that when the issue occur they had a power outage that canceled the cycle midway through the last time in the dishwasher had not finished properly which then caused the dishwasher to overfill the next time around which triggered the code I was able to clear out the water from the float switch and then I ran a test and normal cycle to verify unit is now functioning as designed and the flow switch is no longer getting stuck. Call complete
WASHER WHIRLPOOL WTW4955HW2 Arrived on site for tub filling with water when not in use . Found valve dripping . Replaced valve. Flushed supply lines out . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete.
WASHER WHIRLPOOL MHW5500FW Arrived to inspect front load washer not powering on.Confirmed the complaint and checked voltage and couldnt get the unit to power on.Customer advised she is going to purchase another model due to the issues she has had with this particular unit.Job completed
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 Arrived to install previously ordered part.Removed and replaced the cold control and advised the customer to wait for unit to reach operational temperatures.Job completed
DISHWASHER FRIGIDAIRE FGIP2468UF0A Arrived to inspect dishwasher not starting. Confirm complaint and turn the unit off at the breaker. Reset the unit and found that there was an obstruction from customers cabinet blocking the closure of the door. Cleared the obstruction and unit started and tested as designed. Job completed
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for microwave hood light not turning off. Inspected unit and lamp bulb. Found customer using incandescent. Gained access to control and tested voltage while turn light on and off. Found voltage staying at 120 volts. Found failed control.. Removed failed control and installed new. Tested light and heating operation. All tested good.
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site to diagnose an ice machine with a clean light that will not turn off. Tested unit and found water level sensor misregistering. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed compressor overload. Replaced overload with part from personal stock. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR UNKNOWN URB551WNGZ "Arrived onsite for refrigerator door opening intermittently. Upon inspection could not find door opening inspected seal and was making good contact. The seal applied adequate resistance. Called tech line for assistance. Tech line made recommendations to insure customer was closed the door properly. Insuring food items are not blocking door, and insure proper leveling SR#7729742371. I checked level and adjusted the unit slightly. Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the filter clogged, tested without filter and all functions returned. Replaced plastic square. Job complete"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the front burner head failures and cap failures, I removed and replaced the front burner head and caps and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
WASHER MAYTAG MVWC416FW0 "Arrived on site to inspect washer for not starting. Upon inspection found the control malfunctioning, replaced control and tested. No problems found. Ordering cover and screws, Office to reschedule ; ordrng 2 357640 (SCREW)s and 1 W10550173 (COVER)"
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating light, upon inspection found the control board relay stuck closed, tested with new bulb, ordering control board to fix issues. Office to reschedule ; ordrng 1 W11127563 (CONTROL )"
MICROWAVE WHIRLPOOL WML55011HB2 Arrived on site for microwave not working right. I inspected the unit and work area. I found interlocks not making full contact and chattering. The customer also complained that the unit is blowing white powder outside the unit. I pulled the unit done and found it is pulling in sheet rock dust and blowing it everywhere. The maintenance cut a hole in the Sheet rock for the unit to vent. There is no vent exit behind the wall and the back pressure from the blower motor is forcing the unit to vent out the front causing dust to go everywhere. I am ordering the interlocks to complete the repair. ordrng 1 W11449274 (INTERLOCK)
DRYER HOTPOINT HTDX100EMWW Ordering correct part and office to schedule with homeowner.; ordrng 1 WE1M652 (timer knob)
WASHER MAYTAG MVWB755DW0 Arrived onsite for washer making clicking noise during wash. Upon inspection I found a coin wedged between the wash-plate and basket. I removed the coin and tested the unit. I can not hear any clicking and the unit is working as designed at this time. No leaks were detected during time of service. Job complete
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit not staying on after using the unit a couple of time. Customer said it had an F1E4 ACU failure. Ordered part. Office to reschedule. ; ordrng 1 W10849829 (cntrl-elec)
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised the unit shows D9E1 error code and doesnt complete a cycle. I placed unit in diagnostics and checked error codes and found the F9E1-drain pump & FAE2-wax motor. Cleared the codes and continued with testing. The unit operated as designed until it got to the end when the drain pump, element and vent come on and it shut off. I can hit the cancel button and the drain pump comes on and operates as designed. I removed the outer door panel and unplugged the vent and retested and the unit operated as designed. I contacted techline and spoke to Brian and advised of the complaint and my findings. Brian advised to replace the vent due to the wax motor showing an error and the unit shutting down when the vent is to come on. Provided file #7729729992. I am ordering the vent and scheduled return service. Vent left unplugged so customer can use the unit until I return to repai
REFRIGERATOR WHIRLPOOL TJ18ML "Arrived on site to inspect fridge for leaking, upon inspection found the freezer completely sealed in ice, customer stated it was due to ice cube trays. Customer will need to defrost fridge to clear ice issues. Once defrosted the unit should work correctly.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on job for complaints of flames too high. Adjusted each burner down to a lower setting.
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for float switch. Found opened switch replaced switch test unit and unit test good job complete.
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site for freezer light out . Found freezer light not working . Jumped led module,upper lights came on . Ordering freezer mod . Also customer was considered about ratching noises . Found dampener very loud . Ordering dampener as well. No water leaks detected at time of service. Call to set return . ; ordrng 1 W10695459 (FREEZER LIGHT MOD ) and 1 WPW10479155 (DAMPENER )"
DISHWASHER AMANA ADB1400AGS3 "Arrived on site to inspect dishwasher for leaking, upon inspection found the dishwasher full of water, drained and checked for obstructions. Debris was stuck on right corner. Cleared debris, tested drain and pump with no leaks. Switch worked correctly. Complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for unit not dispensing ice. Tested dispenser found ice motor stopping due to ice container cork screw assembly binding in container,removed ice container,found multiple cubes formed together due to excessive water in fill,decreased water level on icemaker ordering a new ice container. ; ordrng 1 W11185686 (Ice container)"
DISHWASHER MAYTAG MDB8969SDM0 Arrived onsite and found dishwasher with damaged and unresponsive start button. Ordering ui to repair. ; ordrng 1 W10847822 (panel-cntl)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Refrigerator not closing properly according to the customer upon arrival and further inspection customer bar had broken off the left side fresh food door. After installing the new mulligan bar and was able to reset one test to verify that the unit is now functioning as designed and shut all the way without any issues. Call complete
DISHWASHER GE GLDA696MSS "Arrived on site to Diagbose dishwasher that was dripping from the center area of the door. Ran unit and found a tiny drip coming from the center behind the door. Checked with a mirror and it looks like its coming off the lip of the tub, water getting past the lower door gasket. Wiped down the gasket and found chunks of food that were preventing a good seal. Advised customer to follow up if leaks comes back, bit it seems to have stopped after wipe down. We would need that lower door gasket / possibly panel if the leak comes back. Gasket part WD08X10062, inner door WD31X10093.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for the refrigerator water dispenser not working properly. During testing found that the main water water is no good causing the issue. Will need to replace water valve and retest. Ordering parts and office to schedule ; ordrng 1 W10503548 (Fastners) and 1 W10865826 (Valve)
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for at apartment 2301 for washer not operating. Upon arrival unit was unplugged. Plugged unit in and was able to access diagnostics. Found error code for main control failure F1E1 and F3E1 pressure system failure. Unit drain pump was constantly running during diagnostics. Could not run test cycle. Need to order control, drain and pressure hose just in case. Office to reschedule. ; ordrng 1 W10919003 (pump-water) and 1 W11498796 (CONTROL ) and 1 WP353244 (pressure switch hose)"
DRYER ROPER RED4516FW0 Arrived on site for dryer making noise. Tested and inspected unit and drum seal coming off and damaged belt and rollers. Attempted to install new seal and found drum damaged. Ordering needed parts. Office to schedule return trip. Authorization needed. Left unit unplugged and advised customer not to use unit.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10612022 (rear drum seal) and 1 W10899578 (drum)
MICROWAVE KITCHENAID KOCE500ESS11 "Arrived on site and found F6E8 showing on display, Found fuse has failed, interior light is out. Replaced Control panel, microwave appliance manager, and fuse. Interior light is now on set microwave to heat it ran for a few seconds and then shut off again. Will need to bring back and replace all possible parts in order to correct issue. ; ordrng 1 W11093254 (Control panel) and 1 W11325786 (Microwave appliance manager) and 3 W11188752 (Fuse)s and 1 W11398764 (Filter)"
WASHER AMANA NTW4516FW3 "Arrived on site for a washer that is making a large rattling sound when washing. Inspected unit and work area. Placed unit and serviced diagnostics and foundno stored error codes. Ran unit through a manual heavy agitation and manual high speed spin tests. Unit ran as designed and only made somewhat of a rattling sound in the agitation when the agitator was going counter clockwise where it doesnt grip onto the rest of the agitator. In the spin cycle noticed the unit a little unlevel and advised the customer that depending on the flooring, there may have been an issue with the unit not being level. Unit appears t be working as designed. Call complete."
OVEN FRIGIDAIRE FGET2745KFB Arrived on site to install previously diagnosed parts. Installed new control and cooling fan to resolve F43 error. Retested unit once new control and fan were installed and cooling fan came on strong with both ovens running. All is working as designed. . Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found doors damaged from construction hold over. Used doors to repair damage. Unit is now operating as designed. Advised maintenance on repair. All checks good.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dryer not advancing . Checked voltage ,outlet ,element . All checked normal . Found timer had failed . Replaced timer . Tested unit all checked normal . No lint buildup. Job complete"
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived onsite for unit microwave door not shutting or operating correctly. Upon arrival found unit light was no longer operating. Unit would heat but unit door was bowed. Ordering hinges outer and inter door for door issue. And ordering light, housing and small transformer for unit light issue. Office to reschedule based upon part availability, job will require a two man.; ordrng 1 W10687342 (INNER DOOR) and 1 W10775493 (OUTER DOOR) and 1 W10874474 (HINGE) and 1 W10886919 (LIGHT) and 1 W11238401 (TRANSFORMER LIGHT) and 1 W11325786 (APPLIANCE MANAGER) and 1 WPW10490593 (LIGHT HOUSING)"
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven not maintaining temperature inspected unit and work area. Found door not sealing. Removed door and found door gasket interfering with door. Corrected door gasket and reinstalled door. Performed temperature test on bake mode at 350°. Found average temperature at 364°. Calibrated unit -10°. All tested good.
OVEN KITCHENAID KEBC107KSS0 "Arrived on site for customer complaint of oven door hard to open and not heating, found hinges and fuse need replacing, ordering hinges and fuse. Customer did not know when they would be available for next visit. ordrng 1 WP9760575 (Hinge rat side) and 1 WP9760576 (Hinge left side) and 1 Cnote (Office to reschedule)"
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site for sealed system repair. I gained access to the dryer and found zero pressure In the system. I plugged the unit back in and found the compressor building pressure. I installed a UV dryer access valve and a new evaporator. I pulled a vacuum on the system and found it holding. I out a measured charge into the system and found pressure building properly and a good frost pattern forming on the evaporator. I reassembled the unit. After 10 I found the unit cooling down. Th unit is working as designed. Job complete.
DRYER WHIRLPOOL MED7230HW1 "Arrived on site to replace cabinet from previous diagnosis. Replaced cabinet, tested unit, unit works good. All functions operating as designed. Job complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with part broken near bottom of the door. Upon inspection I found the friction sleeves had broken off. I am ordering Friction sleeve (WP8268961) x 2. I ran a diagnostics cycle and found all components functioning properly at this time. ; ordrng 2 WP8268961 (pad)s
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for a dryer that would not start. I cycled the power at the breaker and found the 240V dryer on a 120V box. The unit would still not turn on. I checked voltage at outlet found voltage dropping. I also checked at terminal block and found same thing. I checked the thermostats, fuse, and heater and found all ohmd out good. Unit is working as designed. Advised customer to reach out to an electrician. Call complete."
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer having no heat. I inspected the unit and work area. I tested the dryer and found no heat. I tested voltage at the terminal block and found good voltage. I tested the thermal cut off and found it open. I tested the thermostat and found it out of range. I tested the thermal fuse and heating element, both check good. I replaced the thermal cutoff and the thermostat. I tested the unit it is now working as designed. Job complete."
DISHWASHER GE ZDT870SPF5SS "Arrived on site for customer complaint of soap on dishes, found dispenser gasket leaking out rinse aid. Ordering dispenser. ; ordrng 1 WD12X24060 (Dispenser)"
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer thats making a scraping sound. Inspected unit and work area. Ran unit through a normal time dry cycle and found the unit making a scraping sound intermittently. Remove the front panel and found a seal on the back missing a chunk of the belt causing it to rub up against the top of the gasket. Replaced seal and tested unit. Unit is now working as designed. Call complete.
DRYER MAYTAG MED7230HW0 Arrived on site to diagnose a dryer that is not starting. Tested unit and found open thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on job to replace previously diagnosed parts. After replacement of control still no lights. Called tech line 7729731139. Voltage in and out of control good recommended change all lights and wire harness. After replacement of the lights I have only some lights working. ; ordrng 1 W10898828 (harns-wire) and 1 W10898829 (harns-wire) and 6 W11462342 (LIGHT)s
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not turning on. During testing found that the control board is bad. The led light does not come on and there is good voltage going to control. Will need to replace control board. Customer accepted service. Ordering control board and office to schedule. ; ordrng 1 W11116592 (Control)
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site for dishwasher leaking at valve underneath sink (see SD-QUICKPIC). Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle operation. Found customer on water softener. Spoke with customer on soap usage and rinse aid. Will need to replace supply line to unit. Unit tested good, no water leaks from unit."
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite to replace previously diagnosed parts. Replaced UI but did not correct issue. Noticed that door panel UI was not functioning. Removed panel and recorded 12.5 vdc but unit would not power. Will need to replace and perform full diagnostics. Also need to order main control board (need parts research). Office to reschedule when parts arrive. ; ordrng 1 PARTSRESEARCH (MAIN CONTROL ) and 1 W11330486 (PANEL UI)
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site and tested operation. Found ice maker over filling again causing water to leak down into ice bin. Found ice also has impression of ejector arms in ice from over filling. Tested fans and valves. Found high water pressure to unit causing over filling of ice maker. Also found booster fan is weak which is causing ice to stay wet in ice bin. Unit will need new booster fan, ice maker, both valves and pressure regulator to repair. ; ordrng 1 W10786952 (valve) and 1 W10846539 ( fan )"
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for a broken lid, upon inspection found the left side cracked, replaced lid and tested. All functions worked. Complete"
WASHER WHIRLPOOL WASHER "Arrived on site to inspect washer for not workin correctly , upon inspection found the washer draining constantly, customer must remove washer to access. Ordering correct parts. Office to reschedule; ordrng 1 W10597311 (PRESSURE ) and 1 W10846320 (DRAIN ) and 1 W11334605 (ACU )"
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site to test unit for no power. Found bad thermal fuse. Replaced thermal fuse, tested unit to 350, unit works as designed. Both bake and broil element tested good.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for The water is dripping continuously from the filter dispenser inside the refrigerator. Found filter head was faulty. Ordering filter head to return to complete repair. ; ordrng 1 W11346623 (Filter head)
REFRIGERATOR WHIRLPOOL Wrf555sdfz08 Arrived onsite and replaced baffle due to stuck open and Causing over cooling. Replaced baffle.All checks good. Thermistors pass in diagnostics.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for refrigerator still freezing fresh food. Called tech line for assistance. Ran diagnostics test 141 and determined RC thermistor was open. Checked thermistor ohms and thermistor was in range. Tested harness connector and received the same reading. Checked reading at control board in rear of unit and did not get a reading. Tech-line determined a broken wire in the cabinet. SR#7729729492. When I got off of the line with tech line I double checked the harness connector. The pins for the thermistor were not straight and not making contact with the other end of the connector. Made adjustment to pin, re tested and recorded accurate readings. At control no longer open and good reading at main control. Unit should resume normal function. Called tech line back to advise them of finding and adjustment. Advised customer to monitor and give 24 hrs for temperature to balance."
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Arrived i site for refrigerator making loud noises. Upon inspection I found the damper failing and making a loud grinding noise. I replaced the damper and the noise is no longer present. No leaks were detected during time of service. Job complete.
DISHWASHER GE GDT635HSJ6SS Arrived on site to test unit for damaged console. Opened new console and found console broken will order new console office to reschedule ; ordrng 2 WD34X21700 (CONSOLE)s
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not starting. Test unit and found striker not making contact with latch thinking door is not closing. Secured striker test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found dispenser working at time of service. Inspected for causes and customer stated the had a hard time replacing the filter because the housing was loose. Inspected housing and found housing installed improperly and mounting points were broken on housing. Installed new housing and secured properly to frame of unit. Tested operation and found unit working properly. Job complete
WASHER WHIRLPOOL WFW3090JW0 Arrived to inspect unusual noises from compact washer during drain cycle. Confirmed the complaint and removed and replaced the drain pump.Reassembled and unit tested as designed.Job completed
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previously diagnosed parts. Obvious damage on the magnetron to determine its faulty. Found sensor/thermistor that attaches to magnetron was damaged. Will need to order and return with a new sensor / thermistor to complete repair. Note: Mounting screws for magnetron are near the magnetron housing inside exterior of microwave. The washer and screw for the sensor / thermistor are secured right next to the magnetron mounting screws. See quick pics for location reference of these items. ; ordrng 1 W11233913 (Sensor/Thermistor)
WASHER WHIRLPOOL WTW4816FW "Arrived to inspect washer leaking.Confirmed the complaint and found the customer installed the unit herself, but simply hand tightened the hoses to the unit.The hot and cold was also reversed.Corrected the issuesJob completed"
RANGE SAMSUNG NX58H5650WS/AA Arrived on site for gas range having orange flames intermittently. Inspected unit and work area. Tested burners and found blue and correct at time service. Informed customer the only thing it could be for intermittent blue is ratio of fuel to air and unit would not be at fault. All tested good at time of service. Recommend not to use when orange flame appears and to open window to see if corrects issue. Job completed
DRYER MAYTAG MED5630HW1 Arrived onsite for the dryer tripping the breaker. During testing found that there is no voltage going to the dryer. Reset the breaker and still no voltage. Found that the L1 wire was loose on the dryer and is burnt as well. Advised customer to have an electrician come out and check the electrical issue and that they will have to purchase a new power cord. Complete
WASHER WHIRLPOOL WFW3090JW "Arrived on site to inspect washer for leaking, upon inspection found the washer out of the rv allowing access, I tested unit and found no leaks, when I placed unit in rv and tested the water came from behind the walls, customer must have drain pipe checked. Complete"
DRYER WHIRLPOOL WGD6620HW0 Arrived on site and found drum barely turning but motor and blower running normal. Disassembled and found belt not properly installed on motor pulley. Corrected issue with belt and tested operation. Unit tests good. Job complete
DRYER GE GTDX200EM1WW Arrived onsite for unit shutting off half way through cycles. Tested unit. Unit is working as designed. Upon further inspection. Found that the timer needed to be replaced. Replaced timer. Tested unit. Unit tested good. No issues at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Removed compressor cover,no traces of uv in compressor compartment,checked pressures low side -20 high side 65 removed evaporator cover gained access to all weld joints no traces of dye on evaporator,tubing or drain pan.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no water flow from valve,diagnosed a defective valve,replaced water valve ran diagnostics good water flow unit passed all other test. ; used 1 W10897719 (Valve) from stock"
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the dishwasher door detached from the tub with the springs still on. I inspected the tub and found it cracked and one of the hinge studs missing. I spoke to the customer about the unit and that the tub will need to be replaced along with the drain pump.
REFRIGERATOR GE JCB2582WTY00 Arrived on job for complaints of leaks. Found the drain frozen not draining properly.After removing ice test drain.
REFRIGERATOR KITCHENAID KSSC42FMS02 "Arrived on site to diagnose refrigerator that customer says is beeping and shutting off. On arrival found unit over temp alarm on and beeping. Pushed temp reset and unit came on. Checked temps and FC was at 6 and RC at 46 which is where customer had set them too. Dropped temps to 0 and 37 which are recommended. Customer says this happens once a day or so, several hours in. They also informed me they have purchased a new refrigerator and are waiting for delivery in April. Advised that we either have a weak sealed system or a possible control issue
DISHWASHER KITCHENAID KUDC10FXSS4 "Arrived on site for dishwasher not turning on. The customer stated she has not used the unit for several months now. I found that the unit was on a switch and hard wired in. The switch was in the off position, once I turned it on the unit came on. Just to make sure it was functioning I ran a test cycle. Unit is working as designed.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit frosting inside of freezer, I checked gasket, gasket tested good, found refrigerant lines not sealed behind evaporator cover. I added sealer to lines, and to top of freezer cabinet. Instructed customer to monitor temperature."
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for fridge going into a power out stage mode . Checked boards no obvious failure . All fans, defrost heater, IM . All checked normal. Will need to replace power ,main control as well as UI. ; ordrng 1 W10830278 (POWER ) and 1 W10843055 (MAIN CONTROL) and 1 W11089931 (UI)"
WASHER WHIRLPOOL WTW6120HW0 Arrived to inspect washer noises.Found all noises the newly purchased were the natural sounds of the unit during operation.Unit works as designed.Couldnt get the unit to duplicate the noises customer was hearing.Job completed
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of heating issues in both ovens and bottom door not closing all the way. Found lower trim not screwed into the correct place causing the door to rub on the trim, I adjusted the trim, unit tested good. Tested upper and lower ovens at 350 degrees, unit tested good."
MICROWAVE GE PVM9005SJ3SS Arrived on site to diagnose a microwave that is not turning on. Found breaker tripped. Inspected all parts and components of microwave and found no failures to unit at this time. Informed homeowner of findings and issue is electrical in nature. Homeowner will need electrician to inspect circuit to prevent future issues.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for refrigerator making multiple different noises and ice not as dry in FC as it was when customer first got unit. Added sealer as needed and tested unit. Unit still makes noise but found noises appear normal. Performed temperature test in FC and found at 4° called tech line and spoke with TJ (SR# 7729730441) Made aware of stated issues, and what was done and found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance and to show customer page 34 in user care guide on noise. Did as instructed. No other repairs are needed at this time. No water leaks present at time of service."
WASHER WHIRLPOOL WFW70HEBW1 Arrived on site and tested operation. Ran diagnostics and found F8E1 error. Tested switch and found to be good and unit filling with water properly. After diagnostics I found water dripping into dispenser from cold side of valve indicating the valve seat has failed. Installed new valve and tested operation. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDF330PAHS4 Arrived on site for dishwasher leaking. At time of service unit was not installed and no water line to unit. Inspected underneath sink and found no water line connected. Inspected unit and found all components in proper place and hoses. Unit will need to be installed with water line connected to unit to properly service.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived onsite for microwave not heating and making abnormal noise. Upon inspection I confirmed the complaint and what sounds like a failed magnetron. I accessed the high voltage components and found 1 of the transformer wire connectors to the capacitor was broken. I repaired the connector and replaced the magnetron capacitor and diode. I reassembled the unit and tested. The unit is heating and working as designed at this time. Job compete.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for notice that the lights are not coming on LIGHT-LIGHT NOT WORKING. Found modules in freezer were all working, but driver module in freezer is faulty. Ordering module LED for freezer to return and install to complete repair. ; ordrng 1 W10695459 (Module LED)"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install previously diagnosed part. Removed control and installed new control. Powered up oven and it didnt turn on like it did on my prior visit after repairing the wire. Placed in bake and heated as designed. Placed in broil and heated as designed. Job completed.
DRYER GE DWSR483EB0WW "Arrived on site for a dryer making a loud noise. I tested unit and it made a very loud rattle noise. I gained access to blower wheel and cleared any obstructions. I did not find anything of concern to make the noise however. I tested the pulley, bearings on motor, and bearing on back of tub and all seemed good. The only thing I found was the felt on the front panel was worn down and half of it was missing. There were clear marks on plastic where the tub was rubbing up against front panel possibly making noise. The felt will need to be replaced. . Office will need to reschedule.; ordrng 1 WE09X27634 (FRONT PANEL FELT)"
VENTHOOD KITCHENAID KVWB606DSS3 Arrived onsite for vent hood making intermittent rattling noise. Upon arrival found unit motor screws were loose. Tightened and tested unit. Found unit operating as designed. Job Completed.
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for long dry times. Upon arrival tested unit and unit was functioning properly. Used digital tester to insure proper air flow and passed. Found that the long dry time was in conjunction with sopping wet clothes from an incomplete spin cycle from the washer. Instructed customer that the condition of the clothes will effect the dry time. Job complete
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for a defective valve,replaced valve tested water from valve good,ran icemaker through a cycle water filled icemaker"
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of unit not producing ice, found failed water valve. Ordering valve.; ordrng 1 W10897719 (Valve)"