Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Lou was friendly and professional.
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
John - Jonestown, TX
John - Jonestown, TX
Did great work,
Steven - Blanco, TX
Linda - Temple, TX
Fixed washing machine when first repairman couldn't
Adam - Leander, TX
Harry - Killeen, TX
Technician was a true professional. Worked fast and knew what he was doing. He placed everything back where he found it and was careful and delicate with the the microwave and the other items. Great Asset to your organization.
Keron - Robinson, TX
Arthur was on time and courteous.
Great service, efficient and knowledgeable.
Mary - Georgetown, TX
Dora - Liberty Hill, TX
Camden - Austin, TX
Best customer service
Anacleto - Kyle, TX
Job well done
Jeremy - Dripping Springs, TX
Chris found the problem and fixed it quickly.
Adam - Leander, TX
Rita - Round Rock, TX
Number one, we like Appliance Express because of its professionalism. From initiating the phone call to the service call, it's professionalism and respect for customer. Tyler was awesome. He explained what was wrong with our refrigerator, answered any and all questions, and best of all, fixed the refrigerator! The labor cost was higher than we expected, but in the end we pay you for what you know, not what you do.
Paul - San Marcos, TX
The service men were pleasant and seemed to have identified and corrected the problem before they left, but in less than a weekbut the drawer cannot be opened without a tremendous amount of pressure on the foot pedal or by lifting the entire drawer. It's as bad or maybe worse than before.
A Real Professional
Sergio - Leander, TX
Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(
Harold - Georgetown, TX
The technicians know what they are doing and come prepared to do it./
Jose - Austin, TX
Paul was professional, knowledgeable about the product, answered any questions I had.
Great service, quick to schedule
Kenneth - Georgetown, TX
Ms - Austin, TX
Very Good Service
George - Elgin, TX
The technician was on time as promised. He diagnosed and repaired the dryer without any problems. Very courteous and easy to work with. Explained the repair completely. Still would be helpful to get an email with the type of repair and what was done. That helps me with my records of maintenance.
Marnie - Marble Falls, TX
He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!
Mila - Pflugerville, TX
The office staff is very efficient and professional.
James fixed our refrigerator quickly.
Milton - Cedar Park, TX
Should we ever have another problem with the refrigerator we will be calling you
Friendly, courteous repair man.
Cindy - Buda, TX
Mike - Georgetown, TX
Carol - Robinson, TX
Hoping the problem is now fixed. next few cycles will tell.
Don - Georgetown, TX
Jonathon was very prompt, courteous and most knowledgeable.
Great service, quick response, and job complete! Thank you, Luis.
Robert - Austin, TX
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Quickly resolved problem
Martin - Cedar Creek, TX
Repair was completed quickly and professionally. Good information provided. Highly recommend! Thank you!
Ms - Smithville, TX
It was great. The person that came was frendly, knew what he was doing n fixed the problem right away.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
ILoveBoots - Wimberley, TX
Great service. Always polite, efficient and timely. No problems.
Holly - Austin, TX
Steve - Canyon Lake, TX
The 2 service technicians were very impressive and courteous. I was very pleased with their work.
Service the way it should be!
SN - Spicewood, TX
Great service. On time. Efficient & professional. Just the way it should be!
Brittany - Austin, TX
Kevin was very knowledgeable and fastidious
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
Robert - Leander, TX
Absolute Professional. Very please with Appliance Express and Kitchen Aid that helped set this up.
Alfredo - Austin, TX
Thank you for the prompt response
Prompt and efficient service
Leta - Blanco, TX
Service was great. Price for part was a bit expensive
Great service, fast, professional
nlsnls - Austin, TX
Very pleased with the communication and service I received.
Danny - Copperas Cove, TX
The technician was very professional and great attitude
Joseph did a masterful job of addressing issues related to my refrigerator.
Scott - Red Rock, TX
Deborah - Canyon Lake, TX
Robert and Robert were both very professional and handled our situation quickly. They took time to explain how my oven worked and I truly appreciated that!
Great professional service
Jennifer - New Braunfels, TX
Diego was awesome. Super polite, respectful and even removed his shoes! He was funny and new his job!Excellent is not even a high enough rating!
Very knowledgeable and did a great job.
Michael - New Braunfels, TX
He was very knowledgeable on the ovens and every other appliance we have. Was very informative and helpful.
great customer service
Pauline - Kyle, TX
went right to the problem and fixed it. and gave us some great tips
Service call was good
Robert - Austin, TX
Susan - Georgetown, TX
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Great service by Shon Edwards!
Raymond - Kyle, TX
Excellent service! Will definitely use your service again!
Third visit, third great experience!
Matthew - Leander, TX
We just completed our third visit by Lou from Appliance Express (a reflection on Whirlpool's level of "quality" not AE's capabilities!) and it was another great experience. Lou fixed the problem, and being a repeat issue, spent the extra time to work with offsite support to see if there was anything that could explain the issues and help prevent another failure. Great work (problem resolved), great communication (kept us fully in the loop with what he was doing and researching) = great experience. We recommend Lou and Appliance Express to friends and neighbors!
awesome service Rep.
Hugh - Buda, TX
Brandon - Belton, TX
Clean, polite crew. Very professional. Work performed as promised!
Anthony - New Braunfels, TX
I was a little shocked at the price. we bought all Kitchen aid products for our new home a few years ago thinking they would really last. I think they are built to have a residual income for the manufacturer & service company.
Kyle - Wimberley, TX
Bob - Burnet, TX
The technician was perfect.
Hugh - Buda, TX
Paula - New Braunfels, TX
I would recommend you to my friends
Would use again
Jack - Dale, TX
Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Sandy - Round Rock, TX
Repair of ice maker
John - Pflugerville, TX
Very quick, efficient, repair and pleasant person doing the repair. Good guy!
John - Jonestown, TX
James identified the problem with the dishwasher and was able to fix it quickly.
Jd - Austin, TX
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Milissa - Wimberley, TX
Lamont - Canyon Lake, TX
Guys were on time and quickly found the problem with the noise on my dryer. Repair was done in a few minutes and the price was lower than I expected. Will definitely use again with any future appliance issues.
Kathryn - Manor, TX
Joseph was very knowledgeable. I’d highly recommend him to anyone that needs appliance repairs.
Judith - Horseshoe Bay, TX
So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.
Bill - Georgetown, TX
Problem explored but, unfortunately, could not be resolved. This was through no fault of Steve's; potential resolution was more costly than new unit. I understood going in that cost of service might not result in solution to my problem.
Amazing Service and professionalisms.
Ricardo - New Braunfels, TX
Very good technicians, so professional and the most important they were on time and easy to give my feedback to them.
Brooke - Taylor, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
MAC IV - Austin, TX
Great Service with great personnel. Timely, and very thourough. Tech Scott M. diagnosed the problem, replaced the part, and had everything back together in record time.
Kurt - Georgetown, TX
Tyler was courteous, on time, and explained possible cause/effect scenario's. He investigated and reported any issues and was prepared to do any repairs necessary. Also provided tips on maintanence, operation.
David - Cedar Park, TX
Lou was ahead of time and called to make sure it was OK to come over. Lou did a fantastic job. We would be glad to recommend and use Appliance Express in the future.
Tippy Top Service... Fantastic Field Service Man
Ray - Pflugerville, TX
He arrived on time and quickly diagnosed the problem. He worked me into his busy schedule and kept open communication informing me of his time table. He arrived on time and was in and out as he promised. My appliance works and I am super happy with the service.
David - Georgetown, TX
Excellent job done.
Irma - San Marcos, TX
Polite clean and super fast
Lois - Meadowlakes, TX
Great service and great serviceman!
Mary - Meadowlakes, TX
Great Service, Prompt and Knowledgeable
Stephen - Austin, TX
Arrived on time. Addressed and repaired dishwasher promptly. Very professional.
Mills - Seguin, TX
Tech Diego was knowledgeable and on time.
Eric - Pflugerville, TX
Mitch Zimmerman - Burnet, TX
Dewayne - Hewitt, TX
Excellent service call
Claylass - Austin, TX
The entire team at Appliance Express is top notch. They communicate clearly and continuously on the scheduling and status of the appointment -- even when the technician that is expected is delayed. They are friendly and knowledgeable about the appointment which has not been the case in my past experiences elsewhere. My technician, Scott, was wonderful -- he knows what he is doing. He took time to explain to and show me what was wrong, He is knowledgeable, professional, considerate, experienced and a happy person. I completely enjoyed having him at our home. I will be doing all of my future appliance repairs with Appliance Express.
Washer and dryer service
Michael - Buda, TX
Kevin is very knowledgeable, friendly, takes time to explain everything to me about my appliances! He has came to my house 3 times and every time he comes out he always takes his time and not rushes to make sure appliance is working and I fully understands what he has done!
Inadequate service, repair didn't work
Steve - Briggs, TX
Tammy - Bertram, TX
Professional, informative and respective .
Great and timely service. Thank you!!!!
Dave - Spicewood, TX
Great service, I will recommend to my friends. Thanks!!
Excellent Repair Man
Dick - Austin, TX
Scott is professional and personable. He figured out why our dishwasher was depositing food on our dishes. We had thought that the filter needed cleaning, but he found that the propeller was not engaging and therefore not getting water up to the top rack. He fixed it without trying to sell me a new dishwasher!
Greg - Liberty Hill, TX
Showed up with parts on hand and did a great job.
Stove top issues
Darlene - New Braunfels, TX
He was fast and efficient and fixed the problem immediately.
Mrs Tucker - Georgetown, TX
So far - so good !!! The freezer compartment is bone dry, free of condensation, frost, or ice buildup.
William - Leander, TX
Service For KitchenAid Dishwasher
Service Tech Lou S. showed up on time and was efficient with his repair, which consisted of leveling and then testing. He offered several good tips for more effective use of dishwasher. He is a knowledgeable tech, and I wouldn’t hesitate to recommend him for any repair issues.
Great, Expendant Service
Lindell - Temple, TX
Fast and efficient service by a well mannered gentleman. All was pleasant to deal with and wasted no time correcting our problem.
Dennis - Kyle, TX
Appliance Express is the best!
Joanna - Georgetown, TX
Appliance Express was quick to respond to our need for repair, and Steve was probably the most consciencous service person I’ve ever dealt with. He arrived on time and was efficient and pleasant throughout. We had a service business ourselves, and are therefore very conscious of how good he was. He addressed the problem at hand, and was sincerely interested in assuring that we were satisfied with the service before he moved on. I would heartily recommend not only Applicance Express in Georgetown, but in particular the individual service tech.
WELL DONE REPAIR
Eric - Georgetown, TX
Needed warranty work. Tech showed up on time and was very capable. Thanks
Diana - Austin, TX
Kimberly - Dripping Springs, TX
Brandon was great! Called in advance timely, fixed my issue with no problems.
Thomas - Georgetown, TX
They did and showed up just as they said they would.
John - Hutto, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Ron - Georgetown, TX
Jonathan and his associate were prompt, identified the problem with my refrigerator, (bad filter sleeve) and took care of the problem. They obviously knew exactly what they were doing. I am very thankful I called Appliance Express!
David - Georgetown, TX
Jerry managed to fix an undiagnosed problem that had led to over six months of calls. He is, hands down, the best servicer I have ever had the pleasure of dealing with. He got it done. That said, appliance express took a very long time to correctly identify the source of the problem. While it was eventually corrected, thanks to an unbelievably awesome tech, I do wish our problem with our ice maker could have been correctly diagnosed and repaired sooner. I’d give Jerry the highest ratings possible, and appliance express a B overall. They did fix the problem, but as a company, it took them a very long time to do it.
Joann - Waco, TX
Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Sylvia - New Braunfels, TX
Courteous, and helpful
Wonderful experience and professional service
Florence - Cedar Park, TX
I had a very good experience with Serviceman that came to repair my icemaker. I’ve had major problems with this GE appliance for over 3 years. When Appliance Repairs diagnosed the problem I realized the technician was a very capable employee. He was efficient, courteous, knowledgeable, and had a pleasant personality. Thank you for having an individual such as this as your employee.
Stuart - Driftwood, TX
Aw/sa - New Braunfels, TX
prompt accurate diagnosis
Barbara - Round Rock, TX
Very professional, knowledgeable and friendly.
Jonathan explained the workings of the machine better than the book of instructions that came with the machine. The instruction booklet assumes to many variables without clarifying things you need to really focus on. I may have been passed by with today’s electronic revolution, but when the instruction booklet leaves a lot to be desired, that goes too far. Thanks for being patient with this customer and his lack of the new age electronics and to your assistant, who I.m sure got a good laugh out of the call.
Kitty - Cedar Park, TX
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
good service ,
Rick - Austin, TX
Shaunda - Killeen, TX
Efficient, timely, and knowledgeable. What more could I expect!
Diane - Austin, TX
David - Hutto, TX
Tyler was super helpful in getting us back up and running...highly recommend his services through Appliance Express!
Amli - Austin, TX
Bob - Kyle, TX
Kevin Bell arrived on time, was very friendly, and quick!y set to work. He had our problem diagnosed in about 15 minutes and had it fixed shortly after that. Awesome job!
Laura - Austin, TX
Tech did a great job with fixing the microwave door!
Gene - Leander, TX
Great job. Lou is very prof, knows his stuff.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Five Star Service
Scott - Austin, TX
We were back up and running fast!
Stacey - Georgetown, TX
Our dryer went out and Tyler arrived same day and assessed the machine, determined what was needed- and once the part was ordered, came back first thing. We were up and running again within 20 minutes. Their customer service is stellar and Sarah was wonderful to work with to get appointments scheduled and met.
Reba - Austin, TX
Jacob - New Braunfels, TX
The guys at Appliance Express were awesome, thorough and exceeded my expectations.
Great services and crew
Will - Leander, TX
Washing Machine Repair
John - New Braunfels, TX
I told the guys they dd not need white booties however, when they left there was water still on the floor and they left boot prints all over the floor with excess water. They used some towels in the machine to see the balancing issues. Could have easily used them to clean up after themselves. Also, I had to move the machine a little to get back in place Nice guys, but if I'm paying >$100.00 bucks why am i doing all the clean up?
Marvin - Liberty Hill, TX
warranty work, so don't know cost/pricing. Arthur was very professional. knowledgeable, polite. no time wasted.
Carolyn - Seguin, TX
Robert and his assistant were very courteous and knowledgeable. They advised us when they were on their way and were right on time. Fixed the problem and everyone is happy. Thank you
Don - Burnet, TX
Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.
Nelson - Pflugerville, TX
Ramdas - Austin, TX
He was clean and excellent work
Issue not resolved
Kent - Kyle, TX
Robert did only a cursory evaluation and did not address the issue.
Michelle - Woodway, TX
excellent service, technician was patient and informative
superior customer service
Irina - Elgin, TX
Wesley is great, goes out of his way to help and provides accurate, useful advice.
Pattye - Seguin, TX
Couldn’t have been a better service call. All went well
Catherine - Killeen, TX
Arvind - Temple, TX
Michael - Kingsland, TX
Tommy is awesome. He was polite, informative and efficient. THANKS TOMMY!!!
Edward - Austin, TX
Came on time, found the filter plugged.
Arthur - Killeen, TX
Great Service!! Very concerned about the customer, he is awsome I would recommend him to friends an family
Steve - San Marcos, TX
Leo was very professional, friendly and knowledgeable about our issues. Had great recommendations to better our understanding the appliances.
Barb - Austin, TX
Great service. Technician was friendly, helpful and very knowledgeable..
Professional Service, Great People!
Joseph - Seguin, TX
Robert Jared of Appliance Express arrived earlier than expected and got to work right away on our squeaky washer. He quickly determined the cause of the noise and replaced the defective part. After installing the new part, Robert did a thorough test of our washer. Everything worked as it should. We were so thankful for his help and expertise. I would highly recommend Robert for any appliance repair. Respectfully, Joe and Lorna L.
Great Communication as to arrival time.
Scott - Marble Falls, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Friendly and professional technician.
David - Burnet, TX
Thomas was promp and courteous. However, my washer still leaked water after his service call. I would still recommend him for future service. I am giving Thomas an excellent rating but I do wish that my washer had been fixed.
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Thalia - Cedar Park, TX
Did well to communicate on arrival time and we’re always within offered window. Sry professional and got the job done.
Assess status of unit repair
Debra - Georgetown, TX
Although the repair would have been more costly than buying a new unit, the advice given by the technician on procurring a new unit was outstanding!
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Polite but not fixed
Jo - Kyle, TX
Nice young man. Arrived early and worked quickly but the fix was not correct. Refrigerator temp still does not below 55 degrees. That's a big problem.
Tommy is the best!
Debra - Granite Shoals, TX
Prompt, professional, courteous. Tommy did a great job and kept me informed.
Attaullah - Round Rock, TX
We are very happy with the service and advice
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Scott did a great job. Was always on time.
Tim - Austin, TX
Great serviceman and service
Tracy - Austin, TX
Appreciate Leo’s courtesy and knowledge. He was patient with questions, good explanations of questions based on his knowledge and experience.
Connie - Austin, TX
A very good job but not perfect
Ted - Georgetown, TX
Jonathan and his trainee we both very nice and helpful regarding the home warranty issues. After they left I realized that the dishwasher was not attached one side. This was not there doing but they worked inside and under the machine and didn't notice this and correct it. Even if it was an additional charge it would have been nice to have spent $400+ for the repair that this would have been corrected to prevent future failures or problems.
The service personnel did and excellent job
Tracy - Georgetown, TX
The only thing that was a problem was the fact that we took off work to meet a noon to 4pm window. The service personnel were unable to meet that window. They arrived at 6:20pm.
Tiffany - Dripping Springs, TX
I couldn’t meet until after 3:30. Appliance Express employees were very willing to work with me and accommodate my schedule.
Liv - Austin, TX
Anna - Belton, TX
My washing machine quit in the middle of my laundry day! 😩 I went on line to arrange a service call & the technician was able to come out the next day. He located the problem immediately & made the repair just as quick.
Good service/knowledgeable tech.
John - Austin, TX
Kevin was very professional and worked quickly. Service call was well done.
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Lisa - Austin, TX
Christy - Dripping Springs, TX
We would like to him service any appliance that would need attension
Teddy - Georgetown, TX
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
Paul and Joan - Seguin, TX
Diego knew what he was doing. I would use him for my repairs any day!
Keri - Pflugerville, TX
Tyler was great. He was friendly, knowledgeable, and did the repair in a reasonable amount of time.
The text was nice or respectful but the problem was not fixed
Wayne - Elgin, TX
The machine has been broken for over 6 weeks now. And the purpose of the technician was come out and fixed the ice maker ..he was here almost 2 hours but the problem is still not fixed
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
Excellent and professional service
Idowu - Manor, TX
REFRIGERATOR WHIRLPOOL KSSC48QMS01 Arrived onsite for a refrigerator not cooling correctly in the RC but the FC is cooling properly. I found the FC at 5 degrees with set point at 0 and the RC at 52 degrees with the set point at 37. I found the diffuser working correctly. I found the evaporator fan short cycling and the fan shroud blocks missing causing an issue with the airflow. Ms stated another company replaced the evaporator motor. I explained that the main control would need to be replaced along with the fan shroud blocks. I r placed the main control and tested the unit. The fan and all other components are working as designed. Im ordering the fan shroud blocks. .; ordrng 1 8201798 (block-fan)
MICROWAVE WHIRLPOOL WMH53520CW2 Arrived onsite to test unit for not heating. Test unit and found bad high voltage.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found unit will make a loud thump at start and knock while running and then thump again when cycle stops. Found rollers failed. Installed new and tested operation. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher not drying. Upon arrival I ran diagnostics found that the unit was operating correctly except rinse aid would not dispense, replaced dispenser, no signs of leaks. Job Completed."
REFRIGERATOR MAYTAG MFI2665XEM7 "Arrived on site for water issues. Found water will dispense on its own,found buttons on ui unresponsive diagnosed unit will need ui and pads
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and repaired the refrigerator byreplacing Evap motor and cover. All checks good. Unit is now operating as designed.
DISHWASHER MAYTAG MDB4949SDM2 Arrived on site to test unit for not washing correctly. Found unit over sudsing and hard water problem. Will need new sump and motor and new spray arms and new soap dispenser
DRYER WHIRLPOOL MEDE400XR0 "Arrived on site for dryer not heating. Performed diagnostics mode and tested operation to verify failure. Gained access to element and fuses. Tested all fuses and element. Found heating element opened and had burnt cut-thermal terminal. Removed failed element and thermal fuses, installed new. Assembly unit and tested operation. All tested good."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested. The diffuser is working as designed at this time. The loud noise is gone. I noticed that no more of the grey substance had dripped out since my last visit. I called techline anyway to report the substance for record. SR#(7729034367) for reference Job complete.
WASHER MAYTAG MVWB765FW4 Arrived on site to diagnose a washing machine that is making abnormal noise. Found coins stuck between agitator and wash basket. Removed all debris from unit and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range gas smell when in use. Tested and inspected and used gas leak detector pen and found no signs of issue. Called tech line and spoke with TJ (SR# 7729035425) Made aware of stated issue and what was done and found. Was instructed that is normal and unit is operating as designed. Was instructed to instruct customer on this. Did as instructed. No gas leaks present at time of service.
COOKTOP UNKNOWN JED8130ADB16 "Arrived on site to install replacement burner switch. Burner switch had lost its spring and no longer functioned. Installed new switch with updated part.Call complete."
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for some condensation in freezer and upper self in fresh food section food will freeze sometimes . Adjusted diffuser and temp as well as rtv some gaps around liner in both section . No water leaks detected at time of service. Job complete
OVEN WHIRLPOOL RBD305PVS02 "Arrived on site for customer complaint of top oven not closing and not heating properly. Found hinges needed replacing
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave cosmetic issues, being able to see some of the white frame behind black wrapper on sides. Removed unit and wrapper and reinstalled properly and still have same issues. Advised frame and clips and installed again properly and still had same issues. Called tech line and spoke with Robot (SR# 7729032068) made aware of stated issues and what was done and found. Was instructed that this is normal and to instruct customer on this and use and care and practice for best performance. Did as instructed. No repairs are needed at this time."
FREEZER WHIRLPOOL WZF34X18DW00 Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found unit not cycling due to control failure. Replaced control and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to find location of leak. Removed evaporator covers,no traces of dye,checked pressures,fresh food reading -20 and 100 freezer side reading -25 and 100. During process of isolating lines when freezer cap tube moved hissing noise,slightly adjusted cap tube and dye present
WASHER MAYTAG MVWB765FW1 site and replaced control board and user interface diagnosed on previous visit after replacement ran test 52. Washer is operating normally. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site and inspected refrigerator for freezer door opening when closing fresh food door. Spoke with tech line and they said this is a normal occurrence if fresh food door is closed too hard. Also found food items in freezer sticking out past edge of shelving. Techline said this will keep the door from closing properly. Took picture of one food item transferring green coloring from plastic onto door
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid . There is a defrost issue. Refrigerator is still covered under manufacture warranty. Took pictures of proof of purchase. Will need to replaced UI, hv board, evap fan, thermistors. Ordering parts and office to schedule. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11203924 (contrl-box) and 1 W11380595 (DEFUSER ) and 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor)"
WASHER KENMORE 110.2235251 "Arrived on site to diagnose washer not filling. Performed diagnosis on unit. Found unit had correct voltage. Entered diagnostic mode and manually tested hot and cold valves. Found hot valve good, but cold valve not operational. Provided estimate for new valve. Parts $98.80, Labor $159.99 + tax. Customer approved. Replaced inlet valve and retested. Found unit is now working as designed. No water leaks found.
DISHWASHER KITCHENAID KUDT03STSS2 "Arrived onsite to test unit for unit not shutting off, test unit, unit working correctly, valve appears to have been stuck open allowing water to flow into the dishwasher with power off, will need to replace inlet valve,job complete."
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for an icemaker that still not making ice. Inspected unit and work area. Customer had unit turned off so I put the unit in service diagnostics checked all tests and the only test that did not pass was the reservoir drain pump as it would not drain out the water in the reservoir. Replaced drain pump and tested unit. Unit ran through all steps of the diagnostic cycle. Turned unit on and put it in a nice making cycle and found unit feeling as if it were trying to do a cleaning cycle and then powering off as the drain pump kicked on. I called Techline and spoke to Ed SR# 7729036393. He had me go through a couple things and advised the issue is with the external drain pump being shorted out and dropping power to the main control. He advised to double check that by unplugging the unit off of the external drain pump and plugging the unit into the wall. I followed his recommendation and plugged the unit into the wall. Tested the unit and unit r
FREEZER WHIRLPOOL MFX2570AEM4 Arrived on site for freezer covered in ice. I inspected the unit and work area. I found the drain tube clogged and ice build up on the bottom of the freezer keeping the freezer door from closing.i removed the ice build up and cleared the drain tube. The door is now sealing properly and the drain tube is flowing properly.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher thats not starting. Inspected unit and work area. Found unit would not drain again. Removed water from unit and remove drain pump from pump and motor and found a broken glass stem restricting the impeller blades from being able to turn. Tested resistance through my drain pump and found proper resistance. Ran unit through a test and unit is working as designed. Advise customer to be careful about putting wineglasses in her dishwasher due to this reason. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and tested operation. Found freezer at 7 degrees and fresh food at 37. Found chattering coming from fan blades caused by evaporator not defrosting. Called tech line and spoke to Austin. Tested defrost sensor at p8 connection on control and found to ohm at 24k ohms which is consistent with temps in freezer. Forced defrost and found proper voltage going through defrost heater. UI installed on previous trip is defective and is not starting proper defrost cycle on unit. ; ordrng 1 W11387384 (UI)
COOKTOP WHIRLPOOL WFE525S0JZ0
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of no ice and water, found unit hooked up to ro system, no water coming to unit."
WASHER WHIRLPOOL WFW94HEAW0 Arrived onsite and replaced moldy torn bellow. No other leaks present. All checks good.
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop front right power burner.Found the burner works but when switched from power burner to center burner, the burner doesnt respond.Unit will need WB24X22340 to complete the repair.Needs more work.Office to reschedule the appointment for return service; ordrng 1 WB24X22340 (RIGHT FRONT INFINITE SWITCH )"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher console lights blinking. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed and replaced the control and cleaned off the bug debris. Retested the unit and it is operating as designed. No water leaks observed during service, job completed.
WASHER WHIRLPOOL WFC7500VW2 "Arrived onsite for washer leaking from dispenser drawer. Tested unit and unit has a good amount of water coming out of the dispenser. Will need dispenser replaced. Is a stacked unit and will call for 2 man. Also noticed the the area where the stacked unit are in, the closet floor board is rotting and the units left front leg has completely gone through making the unit un level. Office to reschedule.; ordrng 1 WPW10215637 (dispenser)"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and did not find any damage or issues with bellows. Per Service pointer W11481731, Replaced dispenser drawer for possible leaking. Did not see any water stains inside the washer. Ran to diagnostic cycles and did not observe any leaking, job complete"
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found both hot and cold water are off at source, after turning on the water ran diagnostic test 51 and everything passed, job complete"
RANGE KITCHENAID KFED500ESS03 On site for a range that had interior paint chipping in the upper oven cavity of the range itself. Customers complaint is that the inner blue paint within cavity has turned into a roughly 4 1/2 inch cut along the interior of the part liner material. Spoke with whirlpool techline Sr#7729040377. Techline stated that blue paint is know to flake off and is a cosmetic item on range and does not affect the overall functionality of the oven itself. They did recommend (W10791627) blue paint that can be applied to cover the damaged areas.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to follow up on freezer building frost. On arrival checked door gasket that had come with new door. Gasket was not sealing on the top or left sides due to it being / crushed or impacted and never decompressed. Replaced door gasket with new and heated / molded new gasket. Unit is now sealed and working as designed. Call complete.
WASHER WHIRLPOOL MVWC565FW2 Arrived on site to diagnose a washer that will not drain. Found drain pump not wired and cover for pump wiring broken. Replaced cover and Rewired pump. All is working properly at this time and no leaks were found at time of service.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found it is not heating, cut off checks good, thermal fuse checks good, voltage from motor is correct but voltage from thermostat is missing. Jumped thermostat and dryer is now heating properly, took one picture. Will need a new thermostat to correct issue.; ordrng 1 WP8318268 (thrmst-fix)"
OVEN KITCHENAID KODE300ESS00 Arrived onsite for the lower oven not working. During installation of control board that was ordered found that the harness was compromised causing the issue. Will need to replace the main harness and the control.
WASHER WHIRLPOOL WTW7500GC2 Arrived onsite for the washer not filling with water. Ran diagnostics and found error code for a long fill. Water tested bad. Replaced valve and washer tested good and no leaks detected complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a figure that is leaking water in a minute early. Inspection and work area. Tested unit through diagnostic tests and found thermistors within range and an E0 (no errors) on the icemaker error code test. Tested ice box fan and found fan blowing weak. All other test past. Checked gaskets for gaps or openings. Found no gaps. Checked harvest and icemaker fill tests on the ice maker and found unit not over filling. Replaced icebox fan and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for a refrigerator that had a broken housing. Inspected unit and work area. Customer advised that the unit although not completely together, seem to just be misplaced parts. Confirmed issue and found white plastic slider had been dislodged from its slider. Fixed housing and tested unit. . Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defective compressor and installed a low side service tap. I replaced the UI and main control. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.5 ozs of R134A and tested the unit. I had good pressures and a good frost pattern. I ran a forced defrost in diagnostics and the defrost heater is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site to install previously diagnosed fill hose from valve to door dispenser. After installing the necessary parts I was able to thoroughly test the water dispenser in front of the customer multiple times and was able to affirm that the unit is not functioning as designed and no longer leaking. Call complete
WASHER WHIRLPOOL NTW4600VQ0 Arrived on site for washer making a burning smell when more clothes were put inside. Upon arrival and after inspecting the unit I found that underneath the washer where are the motor drain pump and coupling were were Caked in heat created damage stains. I found that the motor and pump were starting to overheat on one another and causing some issues which was causing the smoke to come up underneath the unit the way the customers were describing I found that because it is the coupling is also starting to wear down and was on the verge of breaking. found everything is now functioning as designed and theres no longer a burning smell. Call complete
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for unit not closing correctly. Did not need new front panel. Looked at unit. Found that the drawer was not sitting correctly. Bent the drawer some to straighten out. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for unit not washing dishes. Tested unit. Found that pump and motor was not working. Replaced pump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite for unit making noise during operation. Listens to unit. Could not replicate loud noise. Checked compressor fan. Could not find any issues. Showed customer that unit is working designed. And that some noise from the compressor is normal. No issues at this time. Job complete.
RANGE WHIRLPOOL GY397LXUS03 "Arrived on site and confirmed bake element failed, replaced bake element job complete."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for freezing in deli/meat drawer. Found ice build up behind housing bracket,disassembled fresh food compartment found damper control not fully closing,replaced damper control,installed bracket housing reassembled fresh food compartment. Tested damper control unit working as designed."
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to test unit for refrigerator and freezer not cooling. Found control panel not responding. Hard reset the unit for 5 mins. Control panel is now working. Ran diagnostics test 1,2,3,4,5 and 6. All tested good. Spoke with tech line and found all components working as designed.tech line recommended sealed system but I found frost pattern developing on both evaporators. Assembled the unit and is functioning good. Job complete."
REFRIGERATOR KENMORE 106.6021941 Arrived on site for refrigerator not cooling In RC. Tested and inspected unit and found failed evaporator motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WTW4855HW1 "Arrived onsite to test unit for unit no power, test unit, found unit working correctly, no leaks detected, outlet faulty, job complete"
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for ice machine not making ice. Tested and inspected unit and found failed water level sensor in pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WED7300DW0 Arrived on site for dryer that needed a vent hose insulation hook up. After installing vent hose I was able to retest the unit and verify the unit is functioning as designed there are no kinks and venting and no air leaks
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for refrigerator FC frost buildup. Tested and inspected unit and found gap in gasket and gap between liner and cabinet. Added adhesive to seal gap between cabinet and liner and heat treated gasket and remolded to seal properly. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to diagnose a washing machine that is not completing cycles properly. Tested unit and found since last repair overfill error, drain error, and water level system error have all been saved in the computer. Replaced water level sensor and found all is not working properly. No leaks were found at time of service.
WASHER MAYTAG MVWB765FW3 "Arrived on site to replace gearcase from previous diagnosis. I was successful in replicating sound customer had on initial visit. Verified it was coming from gearcase. Replaced gearcase, tested unit, unit works good. Ran calibration. Put unit into diagnostic cycle no issues. Unit is operating as designed. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site and inspected new side by side refrigerator not dispensing water.Confirmed the complaint and removed the filter and unit dispensed water as designed.Problem is with the filter, not the unit.Customer will get a new filter.No leaks detected at time of service.Job complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for fan not coming on. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noise during drying process. Customer showed video of unit making screeching noise. Tested unit. The unit gave a deep hum and shaking a little more than usual. Ordered parts. Office to reschedule. Request 2MAN, request 2HR; ordrng 1 4392067 (dryer repair kit) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11234001 (motor-drve) and 1 W11327190 (wheel) and 3 WP693995 (screw)s and 1 WPW10211911 (housing)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived n site for clock advancing faster than normal and when opened door unit reset temperature. Performed diagnostics mode and checked for fault codes, found none. Preheated unit up to 425° and opened and closed door to attempt to recreate failure. Was not able to recreate failure. Performed factory reset and spoken with customer on connecting to WiFi to correct clock. All tested good at time of service."
MICROWAVE KITCHENAID KMHS120ESS09 "Arrived on site ,replaced socket .unit is still tripping breaker . Removed bulb unit will run and not trip breaker . Ordering control ,harness, filter board ,power cord . Will need parts research. Call to set return ; ordrng 1 CONTROL (PARTS RESEARCH ) and 1 FILTERBOARD (PARTS RESEARCH ) and 1 MAINHARNES (PARTS RESEARCH ) and 1 POWERCORD (PARTS RESEARCH )"
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site ,replaced UI console . Gave customer new said # . Tested unit all checked normal . Job complete ."
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived onsite for a wine cooler that makes a clicking sound when it kicks off. I monitored the unit and found both evaporator fans working as designed. I found the temps within set point range. I waited for the compressor to cycle off and found the compressor piston slightly knocking a couple of times when it powers off. The compressor bushings need to be replaced. Ordering 4EA grommet and getting the compressor JIC. Ordering 2 hr job, SS tech, 4EA. grommet, compressor, dye drier, & service tap. Office to RS.; ordrng 1 2HRJOB-SSTECH (2HR JOB-SS TECH) and 1 8201787 (compressor) and 1 W10913906 (coupler) and 4 WP4344779 (grommet)s and 1 WPW10143759 (dryer)"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not heating, upon inspection found the cutoff open, replaced switch and cutoff. Heat returned. Complete"
WASHER WHIRLPOOL WFW94HEXR2 "Arrived on site to inspect washer error codes. Upon arrival, I found no one home ad could not reach customer. Office contacted customer and provided lock code for front door. Once inside, I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Once started, the unit would not lock the door. I removed the front panel and removed the motor control and inspected. I found a burnt/broken solenoid. I replaced the damaged control and reassembled unit and retested. Unit is operating as designed. No water leaks observed during service, job completed.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating lower complartment, replaced freezer module and all lights returned. Complete"
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site to inspect dishwasher for not allowing water in, upon inspection found the inlet valve clogged with debris, cleared lines and put on new valve. No leaks found. Complete"
REFRIGERATOR KITCHENAID KRFF507ESS01
OVEN GE ZGP486LDR2SS "Arrived onsite to replace glow igniter, replaced glow igniter, test unit, unit working correctly, job complete."
OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for not working to specs. Inspected oven and found a UI error codes, replaced console and found no issues. All functions returned, complete"
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave not working properly. During testing found that the control board was causing the issue. Replaced control and microwave tested good complete
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for unit leaking some water from the rear of the freezer down into the refrigerator. Looked at unit. Didnt see a big build up ice. Very little. The evaporator fan was working. Used food grade silicone from truck stock. Part number 8201711. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site for refrigerator thats not defrosting properly. Inspected unit and work area. Customer had unit unplugged for the last 24 hours. I access the main control and tested resistance through my heater and found proper resistance. Spoke to SW and was advised to go ahead and replace the UI since we had it available. Tested the unit in the force defrost and found the unit trying to defrost but with the temperature too high, the heater did not kick on. I advise the customer to give the unit time to see if its working properly. Unit is working as designed. Call complete."
WASHER WHIRLPOOL ATW4675YQ1 "Arrived on site to diagnose washer that was not spinning and had not drained. Ran diagnostic and found codes F8E1 long fill, F7E5 shifter fault. Customer said unit only didnt drain once. Ran diagnostic cycle and found no faults. Manually ran drain and spin cycles. When unit goes into spin you can hear bearings in gearcase making noise, but goes away when speed increases. Advised customer it will need a gearcase soon. I could not find another fault in diag mode. Told customer I can try and calibrate unit, but could not see any other issues and it may be due to Loading. Customer said to try and calibrate. Ran calibration cycle. Cycle did not complete. Drain comes on and runs and does not stop or progress. Based on this it seems the pressure sensor on the control is not reading properly.
DRYER WHIRLPOOL WED5620HW0 "Arrived on site to test unit for not heating. Tested heater, cutoff, thermal fuse and all tested good. Checked voltage to unit, unit is getting proper voltage. Visually inspected all connections were properly connected, they all checked good. Inspected wires for and sign of exposure or breakage, wires all looked good. Reassembled unit, ran diagnostics, got a pass. No stored error codes. Unit is heating as designed. Noticed customer had timed dry on lowest heat setting. Customer verified majority of her drying is on timed dry setting. Informed customer that heat was set on lowest setting and recommended to run at a higher heat setting. Edifies with customer unit is heating and operating as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace elec-control from previous diagnosis. Replaced control, found light still not working. Replaced freezer light module and lights were dim. Found right rear light module not on at all. Replaced right rear light module and those lights in sync worked great. Side lights still were not working. Found bottom left light module is bad. Replaced light module and all lights now work as designed. No leaks detected. Job complete."
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for unit not heating properly to dry clothes. Tested unit. Found that heat was not exiting the unit properly. Upon investigation, found that the lint housing was clogged full of lint. Removed lint from housing. Tested unit. Unit is working as designed. Maintenance was in the room with me to see the clogged lint in the lint housing. Let tenant know to clean"
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no UV dye. I gained access to the compressor and found the UV Dryer leaking. The system is a lokring system. I am ordering a lokring kit, and returning with the sealed system components. The office will reschedule.; ordrng 1 2HOURS (2 HOURS) and 1 LOKRING (LOKRING ) and 1 SEALEDSYSTEM (SEALED SYSTEM )"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for rains that was having orange flames on the cooktop portion. Upon arrival I ran multiple tests back to back and took a few photos of the cooktop running by itself as well as the cooktop running with the oven on and at no point did I get the flames to turn solid orange the way the customers had shown us in prior photos before service trip. I then contacted whirlpool tech line and documented the issue a second time based off the test that whirlpool had us run while on site again. there was no indication that the cooktop is having a hardware issue causing orange flames. Whirlpool tech line has advised that the customers contact whirlpool customer service for any further questions and are stating that the orange flame issues due to a gas supply problem not a range issue that we can address. Unit is functioning as designed upon completion of diagnosis call completeSr#7728568945/Kathy Whirlpool Customer Service: 1-800-253-1301
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for wine cooler not cooling properly. Tested and inspected unit and found failed UI control unresponsive. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10807582 (cntrl-elec)
DRYER MAYTAG MED5500FC0 "Arrived on site for customer complaint of unit having broken cover, I replaced cover, unit tested good.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for refrigerator making a loud noise. Upon inspection I found some frost build up on the screws of the FC evap cover. I ran a diagnostics test and found that the heater was good. I also found that when the FC evap fan was engaged it would emit a loud sound consistent with the blades hitting ice. I inspected the drain tub and found that it was clogged and had separated from the drain port allowing water to freely drip into the chassis and near the compressor and air to get up into the FC causing the frost. . I unclogged the drain tube and used adhesive to seal it to the port.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is running but making a horrible noise. Checked pressures with gauges and the pressure is in the negative not good. A sealed system repair is needed. Ordering parts and office to schedule. Sealed system tech needed for repair. 2hrs needed for repair. ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 AUTHORIZATIONNEEDED (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not heating, upon inspection found the main terminal burnt on red side. Ordering terminal, please send small terminal connector instead of ordering a full wiring harness ; ordrng 1 W10245259 (TERMINAL )"
OVEN WHIRLPOOL WOD93EC0AS04 "Arrived on site and inspected wall oven not heating to temperature..I powered the unit on and waited for unit to preheat.Temperatures were approximately 100 degrees off and bottom of oven cabinet was warm instead of being extremely hot.I feel the heating element is defective causing the issue
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Found unit not powering on,plugged unit in unit powered itself off during drainage. Diagnosed defective drain pump,replaced drain pump,ran water through drain and tubing no leaks,ran diagnostics all test passed.
RANGE WHIRLPOOL KSEG700ESS3 "Arrived onsite to replace previously diagnosed parts. Replaced display, tested unit and unit is functioning properly. Tested to 350 degrees. Job complete"
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for a dishwasher not turning on. I found the neutral wire on the machine side of the terminal block loose causing the unit not to power up. I tightened the terminal block and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
COOKTOP WHIRLPOOL WCE55US6HB00 Arrived on site for cooktop not heating. Tested and inspected unit and found failed improper voltage. Instructed customer that they will need electrician to fix voltage issues and on use and care and practice for best performance. No repairs are needed at this time.
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site and inspected range and found gas leak on connection to manifold, reset connection and Leaking has stopped. Sent video to CS, job complete"
MICROWAVE WHIRLPOOL WMH53520CS5 "Arrived on site and found upper switch is not resetting when doors open. Found metal frame is slightly bent inward and after adjusting door is now operating properly and lights turn on when the door opens. If the issue continues a new interlock kit will be needed per service pointer W11245251
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not drying and spray arm getting stuck on something while washing. Upon inspection I found the spray arm not seated all the way causing it to lean on one side and get stuck on the manifold tube while spraying. I corrected the spray arm and ran a diagnostics cycle. All functions passed including the heater. I explained the importance of using rinse aid and liquid detergent on this unit as well as purging cold water for optimal performance. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site for letter fading on the cooktop. I inspected the unit and work area. I found the letters fading on the left side knob fading. I removed the damaged cooktop and installed the new one. .; ordrng 1 INSPECTPART (INSPECTED THE CORNERS PLEASE) and 1 W11043522 (cooktop)"
OVEN WHIRLPOOL WFG505M0BS Arrived on site to test unit for insulation sticking out from inside. Moved insulation out of the inner oven. Test unit and unit test good job complete.
RANGE WHIRLPOOL KFDC506JSS00 "Arrived on site to inspect oven for random tones, checked for all functions and found no issues. Customer was having issues with WiFi. Instructed customer to try disconnected in case of connecting issues. Complete"
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite to install previously diagnosed parts. As I was disassembling the control panel I found one of the screws was badly stripped from install. I am not able to access the components to replace to complete the call. I am ordering screws (see SD quick pic) parts will need to identify the screws. ; ordrng 1 RESEARCH (RESEARCH )
WASHER WHIRLPOOL WTW8120HC0 "Arrived on site for customer complaint of unit getting off balance during cycles with towels or blankets, found front feet needed adjusting, after adjusting unit tested good in drain and spin cycle."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding. Test unit and found bad console. Replaced console test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator freezing foo din the RC section. Upon further inspection, I tested temps in the FC=7 degrees & RC=38 degrees. Customer advised that food has been freezing on the top shelf for a long time and the unit makes noises. I found a sticker at the back of the RC seen that reads blocking air vents may cause uneven cooling and or food freezing on top shelf. I advised the customer of this sticker and recommended that they not push food items or containers all the way back against the back wall of the RC section and it blocks the airflow and any foods in direct line of the airflow will tend to freeze. I tested the diffuser and found it noisy. I removed and replaced the the diffuser and retested and its operating as designed. When the compressor comes on, the condenser coils rattle against the bottom panel of the chassis. I placed some pads in between the coils and bottom panel and the rattling stopped. No water leaks ob
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived n site for refrigerator developing ice on RC evaporator. Inspected and unit and work area. Performed diagnostics mode and found defrost sensor opened. Gained access to evaporator. Removed ice buildup from evap and tested sensor, found opened. Removed evaporator harness and installed new. Added mountable zip tie to hold evaporator in place and longer screw. Used evaporator screw for top tab on mounting cover. Assembled unit and performed diagnostics mode. Ran test 4 and monitored unit. All tested good, no water leaks detected.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found computer is not running defrost cycle often enough in freezer compartment. Changed computer settings to allow defrost to run every eight hours. All is working properly at this time and no further repairs are needed. No leaks were found at time of service.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for a microwave giving a close door message and having to hold the door closed to keep the microwave running. I found the door hinge screw on the right side loose and the door not lined up correctly on the hinge. I removed the screw and corrected the door on the hinge. I tightened the screw and tested the microwave. The door is closing properly and the microwave works as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice would not dispense, Removed ice bin and found it is not making contact with forks on motor. Adjusted forks and it will now operate properly. Ice is now dispensing, job complete."
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for unit having ripped gaskets. Looked at unit. Saw that both gaskets had been ripped. Replaced both refrigerator gaskets. Tested unit. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher rack falling off found adjuster was broken and wheel had popped off. Replaced adjusters with an adjuster kit tested unit tested good.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed part. Removed failed FC door and installed new. Tested door operation. All tested good, no water leaks detected."
WASHER MAYTAG MVWB835DW3 Arrived on site and tested operation. Found proper 5v dc to ui and harness has proper continuity. Verified proper voltage to unit and attempted diagnostics. Found F6E2 error and would not advance past this point. Unit will need ui and control replaced at same time with new harness to ui. Office to schedule return services due to part availability ; ordrng 1 W11115285 (panel-cntl) and 1 W11199207 (harns-wire)
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and found unit had self corrected. Found that customer overstuffed freezer and had allowed frosting from seal gap. Advised customer on use and care.
REFRIGERATOR KITCHENAID KBSD602ESS00 "Arrived on site to replace busted fill tube, after replacing, unit tested good."
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site To diagnose a dishwasher with an upper rack not staying in position and broken silverware basket. Reposition rack rail properly and I am ordering silverware basket. ; ordrng 1 WP8268866 (silverware basket)
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and tested operation. Found convection fan assembly causing noise issue. Found motor mounts are not straight causing fan blade to rub at bottom of assembly. Unit will need new fan motor assembly to repair. ;
WASHER WHIRLPOOL CHW9160GW0 "Arrived onsite to replace motor control to unit. Replaced motor control. Erased error code. No issues at this time. Job complete.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for cooktop burner knobs not working. Upon arrival found middle and two right knobs were either broken or damaged replaced all three. Job Completed.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived onsite for a refrigerator not cooling in either section. I found the compressor running but not pumping any refrigerant thru the evaporator. I unplugged the unit and plugged it right back in and found the overload did trip one time and then the compressor started on the second try indicating there is some refrigerant in the system. I found the evaporator on the right side oxidized badly and I suspect a leak. I explained to the customer that the compressor and evaporator should be replaced.
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived onsite for refrigerator not cooling, and no water connection. Tested unit and found faulty diffuser. Replaced diffuser and restored air flow to the refrigerator section. Also replaced water tube line from water source to filter. No leaks present at this time. Job complete"
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite to test unit for unit not unlocking and unit not running, test unit found faulty water level switch and electric control, ordered water level switch and electric control, office to reschedule.; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator thats still not level. I found the back right corner of the floor dipping about a 1/4 causing the issue. A shim will need to be installed under the back right wheel and the refrigerator leveled. Ordering 4387828A shim. . ; ordrng 1 4387828A (shim)
REFRIGERATOR AMANA ASI2175GRS01 "Arrived on site ,replaced control and diffuser . All checked normal . No water leaks detected at time of service. Job complete ."
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site to replace seal door bottom. Replaced seal test unit and unit still leaking. Found leak coming from tub found some kind of silicone caulking on tub right from where the leak is coming from. Will need to order new tub WPW10681506 office to reschedule. Willneed 2 hour 2 man ; ordrng 1 2HOUR (2 HOUR ) and 1 2MAN (2 MAN ) and 1 WPW10681506 (TUB )
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite and found unit operating as designed. Found customer had concerns with button consistency comparing to dryer start button, but unit is functioning properly with no error codes. Calibrated and reset. Advised customer on findings. All checks good."
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer door lock stuck. Found control receiving voltage but not active, UI would not work couldnt get unit into diagnostics ordering new control. . Job Completed.; ordrng 1 W11116592 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite to install previously diagnosed parts. I installed the shelf glass and the bin with slides. Shelving Unit is working as designed at this time. Job complete.
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and replaced all parts recommended by tech line on previous visit, after replacement this had no positive effect on washer operation. Spoke with tech line again and they now recommend replacing pressure switch. ; ordrng 1 W11129441 (switch-wl)"
WASHER WHIRLPOOL WTW8040DW4 Arrived in site for washer not working. I inspected the unit and work area. I found no fault codes in diagnostics mode. I out the unit through a diagnostics cycle and found the lid latch not actuating. I replaced the lid latch and tested the lock. It is now working. I ran the unit through a diagnostics cycle and found it working as designed.
COOKTOP JENN-AIR JED3430WS01 Arrived onsite to install previously diagnosed parts. I installed the LF switch and tested unit. The unit is working as designed at this time. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a microwave giving a cavity temperature sensor error. I found the mag sensor plugged into P22 instead of P21 causing the error. I connected the mag sensor into P21 and tested the unit. The microwave is working as designed. I cleared all error codes. I advised the customer on getting with the builder to have the electrical J-Box moved behind the oven so the unit can be pulled out of the cabinet correctly. Call complete.
RANGE KITCHENAID KSDB900ESS1 "Arrived onsite for unit not heating up to temperature. Called Techline. Said to look at error codes. Got F8E0 fan speed too low, F3E0 main oven sensor open or shorted. Suggested to change the fan, and that customer should not use a normal thermometer inside the unit. Got Sr#7728936789. Ordered part. Office to reschedule.; ordrng 1 W11414552 (FAN CONVECTI"
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for dishwasher not operating. Tested and inspected unit and found wire loose at terminal block. Fixed connection and tested unit and all operations are normal instructed customer on use and care and practice for best performance. No water leaks present at time of service.
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite for the oven not working properly. Replaced oven control and oven tested fine. Complete
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site for Im not making ice . Found IM stuck in flex mode . Diagnostics failed to correct fry issue . Ordering ice maker . No water leaks .call to set return; saved tckt
REFRIGERATOR WHIRLPOOL GD5PHAXLQ01 Arrived on site to install flapper door and possibly cover to resolve hanging door. Installed flapper door and did not need cover. All is working as designed. Call complete.
WASHER WHIRLPOOL MHW6630HW "Arrived onsite for washer leaking. Put unit in diagnostics and found f0e1 load in drum during cleaning cycle, f0e2 oversuds and f5e2 lock failure. Tested unit and could not duplicate issue. To comply with service pointer W11457481, replace stator and removed deflector. Retested unit, no leaks present at this time. Customer stated on one occasion the dispenser was leaking. If issue continues, recommended replacing dispenser. Job complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not heating, ran diagnostics cycle found no error codes, and heating circuit working fine. Instructed customer to use Sani rinse and rinse aid."
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for oven being to cold. I inspected the unit and work area. I preformed a temp test with a thermal k couple. I found the unit too hot by 20 degrees. I recalibrated the unit to reflect the proper temperature. The unit is now operating as designed. Job complete.
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to test unit for broken cooktop. Found glass damaged looking as if broken with point of impact. Advised customer it might not be covered whirlpool will need to make final decisions to see if unit could be fix. Need autho office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO )
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site and inspected microwave combo wall oven with unusually long heating times.Did the 2 minute water cup test and on the 1st and 2nd attempt the unit heated fine, but the 403 prod and 4 times, the water didnt heat up.The unit was extremely quite and I found the cooling fan has failed and was causing the intermittent issues.Ordering the fans.Office to reschedule the customer Needs more work ; ordrng 1 W11245567 (BLOWER) and 1 W11344874 (MOTOR FAN)"
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived on site to test unit for unit not starting. Test unit and found upper switch holder stuck in the close position. Secured holder to the open position test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave only being held up by one mount. Found that the mounting nut was damaged and had fallen into the cavity of the microwave. Microwave damper was not fitting into the exterior vent mount. Removed broken parts inside microwave and removed old mounting nut. Installed new mounting nut and re-secured microwave back in place. Damper was adjusted and vent was lifted to allow the damper to have correct fitment. Tested microwave damper and blowing air to exterior vent as designed. Both bolts screwed into mounting nuts and secure. Job complete.
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to test unit for unit not washing, test unit, ran diagnostics on control board, control not sending voltage to drain pump and not sending voltage to wash motor or fill valve, control board has relay failure will need to replace control board, ordered control board, need authorization, office to reschedule.; ordrng 1 807024601 (control assembly)"
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site and inspected newly installed microwave not powering on.Confirmed the complaint and checked the outlet and outlet checked operational.Removed the control board to access the fuse and checked the fuse and fuse had continuity.Noticed large amounts of insulation inside the unit and noticed the installers drilled several holes through the top of the unit directly into the noise filter board causing the unit not to power on and affecting the high powered components of the unit.Installer did not turn the blower fan to blow upwards as needed inside cabinet
REFRIGERATOR KITCHENAID KRSC503EBS01 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found slow flow through primary water valve. Valve will need to be replaced to complete repairs. ; ordrng 1 WPW10238100 (valve-inlt)
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site for customer complaint of unit not dispensing load and go soap, found failed detergent pump, need to order dispenser. ; ordrng 1 W10842325 (dispenser)"
DISHWASHER FRIGIDAIRE FFCD2413UB0A Arrived back onsite for dishwasher not draining.Started a load and unit drained as designed.Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator with no lights and the water dispenser not working. Upon further inspection, I found the crisper drawer control not working. I removed the control from the crisper door and found it dry with no corrosion on the contort. I removed the drawer and inspected the harness and found the black wire broken and the brown wire about to break. I made a temporary repair to the harness and tested. The unit is operating as designed. I am ordering the crisper harness and scheduled return No water leaks observed during service.; ordrng 1 W11170612 (harns-wire)"
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range cooktop flames too high. Upon further inspection, I tested the cooktop burners and found none of the burner flames would adjust from high to low; they all stayed on high. I adjusted the flames and retested and all burners are operating as designed. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for the oven with a dented panel. During inspection found that the control panel has a dent on the top took pictures. Replaced panel. Complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for an oven that seems to be completely dead at the control panel and it only functions when using the app. I found the control panel on but frozen in a time mode. I reset power to the unit and it came back on but the selections are not functioning correctly. The console needs to be replaced. Ordering W11296171 console. Office to RS.; ordrng 1 W11296171 (console)
OVEN KITCHENAID KOCE507ESS09 Arrived on site to follow up on microwave that door is not acting like its closed. Previous tech installed hinges and interlocks. Inner door is on order and is needed to continue repair. Left interlock seems to be the one having issues contacting. Tech line needs to be called on next visit.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise was loud and coming from the back of the unit. I placed the unit in diagnostics and tested the compressor and when it came on, the customer identified the noise. I leveled the unit and retested and the compressor noise was much quieter. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect UI not powering on.Confirmed the complaint and place the unit into diagnostics test mode and unit repeated the issue. Hanged out the UI, reassembled and found the replacement UI was incorrect Reinstalled the old UI and notified the parts department.Ordering the correct part.Office to reschedule the customer for return service visit.Needs more work ; ordrng 1 W11319991 (UI )"
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of unit not powering on, found failed thermostat, I reset thermostat, unit tested good."
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install parts previously diagnosed. Replaced compressor,evaporator and drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran,reassembled unit ran diagnostics all test passed checked water and tubing connections no leaks"