Whirlpool Dishwasher Warranty Repair
Chris - Austin, TX
James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Richard - Austin, TX
Effective, punctual and polite
Notlob - Austin, TX
Mark - Blanco, TX
Showed up on time, was friendly, did a good job, then got out of our way.
Fast and timely
Charles - Austin, TX
Luis came on time, fixed me up quickly, and nuff said!
Ralph - New Braunfels, TX
Thank you for taking care of our appliance. You are so professional and timely.
Did a excelent jog in resolving the problem
Richard - Austin, TX
Andy - The Hills, TX
Please send paid invoice for microwave repair and estimate for gas stove repair
Great job. Informative technician
Susan - Georgetown, TX
Prompt, courteous, informative and skilled technician. Would highly recommend!
Cindy - Austin, TX
Excellent service -covered shoes before coming into the house. Weather was horrible outside but he made his service call.
Alakh - Austin, TX
He didn't bore me as he made some jokes.
Amazing, friendly service
Jay - Austin, TX
Great Service - knowledgeable
Tammy - Austin, TX
Fast scheduling. Knowledgeable. Friendly. Explained what he was doing and got the job done quickly.
Debbie - Austin, TX
Technician was friendly, courteous, and professional. The company kept me informed of delays due to bad weather, and Paul still made it to the house on time.
Lou did a great job
Bob - Leander, TX
Lou arrived with all the required parts to fix our refrigerator. He was very courteous, and professional. He did a great job ..
Lily - Austin, TX
Friendly, professional and knowledgeable
Blake - Cedar Park, TX
We had a positive experience with his service.
Jeremy - Round Rock, TX
Steve was awesome! Very professional and thorough, and took the time to explain what he was doing and why, as well as provide guidance on how to avoid a similar problem in the future.
Leslie - Dripping Springs, TX
Efficient curtious service
Kerry - Austin, TX
Tyler was on time, listened carefully to our issue then got right to work and knew what he was doing. He had the part we needed on hand and took no extra time getting the job done.
Helped us out just in time for Christmas!
Alicia - Austin, TX
When it seemed unlikely that anyone would be able to help us fix our oven before Christmas, Appliance Express swooped in to help save us at the last minute. They called to set up our appointment, remind us of when it would be, and let us know when to expect our service repairman, Leo. He arrived exactly during the window promised and called prior to his arrival to let us know he was on the way, then he helped answer our questions and walk us through the process of repairing our oven to prevent future problems (or in our case, clearing the error codes). We really appreciate the excellent service!
Matthew - Round Rock, TX
Technician was extremely helpful and even though the problem was the power to my home and not the dryer he offered some advice as to how to best utilize the new equipment
Dave - Round Rock, TX
Tom - Manor, TX
Thank you Wesley! Happy New Year!
Sherman - Burnet, TX
Tommy was professional and efficient
Kitty - Cedar Park, TX
Quick and great service!
Christina - San Marcos, TX
CP - Leander, TX
Kerry - Burnet, TX
Thomas was great call me ahead and was on time. Preformed needed service every timley
Mauricio - Wimberley, TX
Great Service and Friendly Tech!
Meetesh - Austin, TX
Very knowledgeable, great service!
Bob - Kingsland, TX
Ice Machine stopped working, Technician was excellent.
Mitch - Austin, TX
Ordered new filter for ice maker per machine notice. New filter did not fit so we called the service number on inside of door and made arrangements for service call. Service man Louis came twice because new filters did not work. When I called to ask him to come out the second time he told me that he has found that the filters themselves are the problem and removing them would probably solve the problem and it did. He was very knowledgeable, experienced, informative and professional. Why is it that the manufacture help desk doesn't suggest removing the filter? Louis told me he had reported the filter issue (removing it in order for machine to work) to the schedulers on a number of occasions. I told him it would have saved both of us time if the scheduler had just told me that. He asked who I spoke with I didn't recall. My experience with the technician who called on us (Louis) was great 5 stars. However, the people and repair company were either not informed or lacked the understanding to address the issue. If t
Rajaram - Round Rock, TX
Bob - Austin, TX
I was getting very worried. It was Christmas Eve, My fridge and freezer had been out for three days, everything was melting, your office was closed. I had a Christmas dinner scheduled and I was sure my food was going to spoil. Kevin arrived and saved the day.
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Good service but stove still not working
Kirk - Lampasas, TX
Technicians were prompt and curtious
fast and great service
melanie - Austin, TX
Very pleased with service
Sandra - Seguin, TX
Great friendly service
Dianna - Dripping Springs, TX
I dont think Brandon took time to investigate the issue . The propane company clearly told that the appliance needs different head for it to burn more effectively
Mr. Cantu is an asset to your business: professional, courteous , respectful and clean.
Estanislado - Buda, TX
One thing I notice if the technicians would wear covers for the shoes, if people have carpet along the path is could be a problem, I have title, no problem
GREAT AWESOME SERVICE
Freddie - Kyle, TX
Leo was very professional and explained what happened and how to prevent that from happening!
Michele - Austin, TX
Luis is very professional and fixes all my appliance needs.
Great Service but appliance not fixed
Thalia - Cedar Park, TX
Lou was professional and he accomplished what he came here for in replacing control touchpad panel on Whirlpool Gold series wall oven. Unfortunately, within 8 hours E6/F2 error codes were back and oven still not repaired.
very good service
Gerald - Round Rock, TX
Lou was a very friendly person to work with.
Paul - Austin, TX
James - Austin, TX
Kevin was awesome! Great service, arrived on time, and was extremely friendly and professional. Was quite knowledgeable and not salesy. Completely out of his control but parts/labor was very expensive.
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Lou Soldan review
Daniel - Leander, TX
Lou was punctual, polite, organized, well educated on equipment and helpful with appliance advice. Thanks Danel Delgado
Joanette - Buda, TX
Appliance Express has good people/technicians. Leo and Brandon helped me out a lot with replacing parts of my oven and microwave after closing on my new home.
George - Georgetown, TX
Great Work Staff, Awesome Service
Cressandra - Austin, TX
Matt - Driftwood, TX
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Ronald - San Marcos, TX
Baird - Temple, TX
Great Service, as always!
Thomas - Leander, TX
Tracy - Austin, TX
Jason - Georgetown, TX
We were extremely pleased with the service we received.
Roland - Austin, TX
The service we received was excellent from start to finish. Courteous and professional. We will definitely call again and refer others.
Keitha - Georgetown, TX
very organized, professional business and repairman
Emily - Woodway, TX
great experience, organized, professional, personable repairman!
Michele - Kingsland, TX
Service representative was on time, friendly. He found and took care of the problem in short time. I have a warranty so unable to judge the cost of service.
Thomas - Robinson, TX
Technician was great and fix was simple.
Joseph was great
Ben - Del Valle, TX
Very knowledgeable service man
Brandon - Salado, TX
Better than expected
Elaine - San Marcos, TX
Technician Kevin was professional in appearance and demeanor. He was on time, polite, knowledgeable and efficient. He answered my questions and he fixed my refrigerator in record time. I was very pleased.
The tech was very thorough
Charles - Cedar Park, TX
my washer repair
Roy - New Braunfels, TX
great work and friendly people
Jo - Georgetown, TX
The issue was quickly resolved with my washer. I couldn’t have been more pleased.
Melissa - Round Rock, TX
I was given this number by Lowe’s and called. The woman who answered was very nice, super helpful. Got a technician scheduled to come out here in two days, considering it was the holiday which I appreciated. The technician was very nice. Explained right away what the issue was and how to prevent it in the future. Promptly fixed our dryer. Very professional. My only critique would be the price. $100 just for the call and then another $140 to replace the fuse and labor, which took all of five to ten minutes. A little pricey but aside from that, great service.
Al was super friendly, helpful, and kind.
Alisha - Woodway, TX
the dishwasher was much improved after Al worked on it.
Suzanne - Salado, TX
Frances - New Braunfels, TX
We really appreciate your service, after having to pay so much at the laundromat to wash & dry our clothes. It is nice not to have to go out to get our clothes done. Thank you.
Came prepared with right part. Great guy
Mark - Canyon Lake, TX
Marc - Dripping Springs, TX
Alberto - Leander, TX
Kenneth - Leander, TX
2nd Opinion on repair/replacement of microwave
Michael - Austin, TX
Matthew - Austin, TX
It was great service! Very fast and methodical!
Tom - Killeen, TX
Slow and took 3 trips was with out a refrigerator for around 2 weeks
Professional and knowledgeable
Leo - Georgetown, TX
The service was under warranty so that's what my rating is based on for the 2nd question below.
Great service, wealth of information and advice!
Cass - Austin, TX
Paul Ready was capable and fast. He identified and adjusted issues I didn’t know existed, while repairing the primary problem. He also educated me on features and best use of ALL my kitchen appliances. I get better service from all of them, and look forward to longer from them as well, thanks to Paul.
Stephanie - Belton, TX
Xavier - Kyle, TX
Kevin was fast and cleaned up after himself. They service was great.
Juliana - Leander, TX
Keith - Copperas Cove, TX
Great Organization & Service
Garland - Austin, TX
I really liked the organization and experience with the Appliance Express office staff and with Steve when he came out to the house. Steve showed me what he found and why it wasn't related to the appliance itself and recommended a course of action. Unfortunately, for me the problem is still not fixed after calling Home Depot back and having the install team come back out. I am having to hire a plumber myself to see about getting it fixed. But that doesn't really have anything to do with Appliance Express.
Paul - Georgetown, TX
Before the tech came out they felt like a part had to be ordered. The problem was with the power and not the microwave. I understand the need to be able to fix a problem on the first call, but this solution would have been better handle if the tech came out first.
ice maker died
James - Georgetown, TX
Great Service, very knowledgeable of the appliances...
Peggy - Georgetown, TX
Great experience, awesome service and the Service Tech was very knowledgeable...
KitchenAid refrigerator service
HKA - Canyon Lake, TX
Ellen - Georgetown, TX
Al R. was a professional from the start to the end of his maint visit. I’m very pleased with his performance b
Ronald - Austin, TX
Leonardo checked the Dish washer and found the leak . went to his truck and brought back the part and installed in minimum time . He showed me on the old part what was leaking. I am very satisfied with the work .
Melissa - Austin, TX
Great service ans they csme and on xmas eve. Who does that? So grateful.
Very personable technician and very knowledgeable and I am grateful for whirlpool 's service.
Silver - Canyon Lake, TX
I appreciate the product support and will definitely share my experience with everyone I know. Thank you all.
Phillip - Canyon Lake, TX
Service call was scheduled expediently and service provider arrived on time. Repair was conducted professionally (allowing me time to clean under the appliance in the process!)
Carolyn - Wimberley, TX
Lane - Seguin, TX
You never what kind of person will show up to service something at your house and but Diego was great. He was on time and very polite. I’m an A/C service tech and I really appreciated his professionalism and attitude. Keep up the good work
Great service even on Christmas eve
Denise - New Braunfels, TX
Friendly, explained everything and was was here when he said would be
Carla - Austin, TX
Great service. Very nice gentlemen. Thank you.
Deborah - Georgetown, TX
Stephen - Austin, TX
Very good!!! Robert was punctual, efficient, polite and professional.
Arthur did a great job!
Philip - Georgetown, TX
Arthur came in and in a short time he found the problem and went out to his truck for the correct part and it has been running very well since then. Arthur showed up when he said he would he is a very good and competent repair man.
Great Service, Lots of Advice and Help
Michael - Austin, TX
Joseph was very helpful. Not only did he repair our microwave, but Joseph also gave us a lot of tips and best practices for ensuring that all of our appliances last a long time. Thank you, Joseph!
Good and fast repair
Bridget - Leander, TX
Daniel - Austin, TX
Javier - Round Rock, TX
Don - The Hills, TX
On time,clean, knowledgeable team service technicians
Olivia - Seguin, TX
Mr Gomez arrived on time and was able to diagnose the problem with our washer immediately. Very please with the company as well, they were able to arrange a service visit within 24 hrs.
John - Seguin, TX
Great Customer Service and Job Well Done
James - Austin, TX
They did a great job! We are very pleased with their service! Hopefully we won’t need to call them again, but if we do we know they are going to do a great job!
Debbie - New Braunfels, TX
Kevin was able to quickly diagnose and then take care of the problem.
Dean - Nolanville, TX
Excellent service, very pleasant and quick to fix our dryer. Thank you
Excellent Friendly sevice
Mary - Kyle, TX
We recently needed some work done on our new refrigerator. Mr. Jared came to our house on the appointed date and time. He was very professional and friendly. He completed our repairs to our complete satisfaction. If we need any further repairs done I would be pleased to have Mr. Jared's assistance again.
Matthew - Liberty Hill, TX
I have used Appliance Express, twice in the first year of home ownership here in Texas. Both times I have been more than pleased by the expertise and work performed by the Appliance Express techs.
Mark - Cedar Creek, TX
Excellent service and follow up. Friendly and helpful.
Luanne - Georgetown, TX
James was timely, very nice and knowledgeable.
Williams - Killeen, TX
John - Austin, TX
A Truly Nice Guy
Jerry - Georgetown, TX
Really Great Service! Knew exactly what the problem was and fixed it fast. The price was good too!
Amanda - Buda, TX
Great service, fixed the problem.
Scotty Sharpe - Cedar Park, TX
Lou, was very professional, courteous and knowledgeable. He was very careful with our refrigerator.
Charles - Georgetown, TX
Not fixed yet
Don - Round Rock, TX
Problem has not been completely resolved. Will probably need a followup call.
Don - Waco, TX
12 minutes to do job. Brought the correct parts on first visit.
Comfortable having him in my home
Gaye - Austin, TX
Lou was friendly, on time, efficient and very knowledgeable. I asked him why our celery was freezing and he told me not to put it in there wet. You have an awesome employee in Lou!
Washer issue fixed and working!
Pippa - Wimberley, TX
Great service. Issue addressed swiftly and fixed without a wait for parts. Robert advised on settings for my machine also and ran thru various setups that will help smooth operations in future. Great! Don't know costs warranty call out
Darlene - Austin, TX
Mr. Joseph was a very nice man he made sure he found out what the problem was and came back out immediately to put the part on my dishwasher thanks a lot better Joseph you did an awesome job and you is a very good person
Fee for no service
Habil - San Marcos, TX
They charged me 100$ to just come to my house to tell me that repairing my microwave would be more expensive than buying a new one. All of this could be done over the phone because the problem with my microwave was very common. The technician did not really to see my microwave. I decided to pay less and get a new one.
Lynne - Salado, TX
James - Seguin, TX
the visit was good. The scheduling..????
Scott - Austin, TX
Showed up on time, very professional, communicated clearly, did the work efficiently. Couldn't ask for more.
Tracey - Georgetown, TX
Jerry was very friendly and knew his stuff; i plan on using him again and again if his services are needed. He was sharp in his dress and appearance too.
Fridge & dishwasher repair
Diane - Waco, TX
Marie - Red Rock, TX
Did a great job and was prompt to the appointment
Great Service, Awesome!
Frances - New Braunfels, TX
Appreciate caring service.
Awesome service and knowledge
Kelley - McDade, TX
Francisco - Austin, TX
Mike - Austin, TX
This was the third service call for the same issue on my refrigerator. Paul was able to finally find the root cause and make the corrections!
Lakshminarayan - Round Rock, TX
Lou did a very professional job - thank you!
Alana - Wimberley, TX
Kevin did a great job. He was pleasant and professional, explained the problem and the solution. We were more than pleased.
Lee - Georgetown, TX
Joseph was great and fast to repair my washer
David - Del Valle, TX
Victor - Hutto, TX
CHris - Austin, TX
Our fridge went out on us right before Christmas. Appliance Express was able to have someone at our house 4 hours after calling. He was professional and quickly diagnosed the problem. While we opted to just replace the fridge given its age, the service and communication was top notch. Will certainly call again if we have anything that needs repair.
Great service and very professional!
Rahul - Austin, TX
Clay - Austin, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
They show up
Becky - Austin, TX
Our issue was with repairing a Whirlpool refrigerator for the umpteenth time, though still under warranty. Service person came to house on time and immediately diagnosed parts to order. On the return trip the same tech replaced the door, control panel, and ice maker. Unfortunately, the control panel (we still have an issue with Whirlpool about that pos) did not start the cooling process and the tech did not notice that refrigeration was not working. After awhile the food was defrosting so we checked the temperature. I did a power cycle reset and the refrigerator finally started. At a party a few days later one of our guests noted that the door was not properly aligned. So, I have more work to do. They get 2 stars because the reasonable response time and problem diagnosis was not backed up by their actually finishing the repair.
Great Care and Concern
Brady - Bastrop, TX
Wes has a very caring demeanor and spent an appropriate amount of time on the diagnostic portion of the appointment. He took the time to show me what he was doing and why and reassured me. I was very pleased with Wes.
Tom - Belton, TX
Madeline - Austin, TX
Efficient and timely!
Joann - Austin, TX
Took four times to get it right!
Jeff - Georgetown, TX
Needed a new fuse for my vent-a-hood and it took FOUR tech visits plus a collection call to get it right when it should only have taken two. The second tech Lou blew the new fuse because the first tech crossed the wiring bur he didn't know it at the time. After rescheduling for a third time that visit had to be rescheduled for a fourth time due to Appliance Express receiving a damaged fuse. Lou was a very nice guy and on the fourth trip discovered the crossed wire but this shouldn't have taken so long. Then I get a call two weeks later asking for the final payment because it wasn't collected on the last trip by the tech. Also cost over $235 for a fuse which is ridiculous. I gave two stars since it was finally fixed but I can't recommend them due to the overall inconvenience and ineptitude. .
Dissatisfaction on service the tech came out girst time and didnt fix anything nor bring parts. Took another week to get part and come out to fix ove
Jeff - Spicewood, TX
Horrible work oven not flush after fixing fan as originally installed.
Therisa - New Braunfels, TX
Great service! Very professional, on time, friendly and easy to understand when explaining problem and remedy to me. Wish all appliance service was this easy and reliable.
Good Service in customer relation and friendly quality care from Arthur!
Vivian - Nolanville, TX
Milestone - Austin, TX
Great communication, nice people
Cristela - Austin, TX
The technician was extremely informative in explaining the issue with my dishwasher and offered helpful hints to keep my washer running smoothly.
Fastest repair ever!
Susan - Driftwood, TX
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Sue - Bastrop, TX
Wes was friendly and came within the scheduled time frame. I disagree that there is nothing wrong with my stove/oven. I've had a Whirlpool stove for the 17 years prior to purchasing this new one. Wes said the problem with the left rear burner heating while I use the stove is that the oven is vented through that burner. The oven vent came through the same place on my old Whirlpool stove but the rear burner did not heat to the point that it could cause injury. The first day I used the new stove, I touched that burner inadvertently and received a burn on my hand. My granddaughters cook with me and I enjoy that. They are all young, six to 13 years old. I am afraid that one of them may be burned by accidentally touching the back left burner. Is there any research you can do on this particular stove to be certain it is not faulty? When I called for service, the agent told me to unplug immediately. There was urgency in her voice. Why would I feel comfortable after being told it's the norm(?), when I hasn't been the norm for 17 years? I have filed this same complaint with Whirlpool. I'm waiting to hear from them.
Very helpful and professional.
Karen - Dripping Springs, TX
Brandon did a great job explaining why the oven issue is intermittent
Lily - Austin, TX
Fast and Great Service
Frederick - Austin, TX
I had a wonderful experience with Paul, he was very helpful and clear. I would definitely recommend his service.
Good tech & easy scheduling by friendly staff
AJ - Round Rock, TX
Staff at Appliance Express scheduled tech for Wednesday (based on availability as seen over internet) but also let us know on Monday that tech is available if needed. Technician was to the point and exactly knew how to fix the issue and did not beat around the bush.
Madelyne - Austin, TX
Excellent service, knowledgeable!
Arrival at appointment time
Dorothy - Horseshoe Bay, TX
Good communication between office and service man. Arrived on time and let me know about when he would be here.
Laura - Cedar Park, TX
Professional and courteous
Mike - Paleface Ranch, TX
Clif was very professional, courteous, and punctual. Parts took a few days and Dishwasher was fixed under warranty. Highly recommended. Thank you.
Very good service.
Jerry - Austin, TX
Cody - Hutto, TX
Guys diagnosed the issue very quickly, had the replacement part available, and fixed my machine all within an hour. Very pleased.
John - Round Rock, TX
Kelley - Temple, TX
very enjoyable experience
Sherri - Kyle, TX
Kathy - Austin, TX
Great and fast service
Tanja - Seguin, TX
Very effecient and very knowledgable
Barry - Round Rock, TX
I appreciated his thoroughness and his detailed knowledge in his approach. Sharing tips was a plus too. -- Thanks
Project manager Ashton woods
Sam - Austin, TX
I called in an urgent service request Brandon happened to be In area and came by in less than 2 hours . Fixed the problem and let me know what he did.
Very good Tec.
Alton - Austin, TX
Job well done.
Warranty work on stove.
Amy - Cedar Creek, TX
Joseph and The first technician that came out were cordial and professional. My challenge is that I think it’s poor customer service to say you can only come to my area once a week. Where this not warranty work, or if I’d been dissatisfied with the first technician, I would have sought repair by another company.
Service was very good.
Agnes - Marble Falls, TX
Jerry knows his business. Dishwasher working great.
Peggy - Georgetown, TX
Very confusing. Lou said I should preheat my Whirlpool oven 20 minutes longer after the display says it’s preheated. My Sun City warranty rep said she’s never heard this and that she thinks the display is wrong.
Teresa - Manor, TX
Came in went right to work and I was up an running in no time. The guys were informative, respectful, and patient due to my many questions. The only thing I suggest is makes sure the handles to refrigerate in even before leaving. I did not catch till after they left.
Warranty repair with quality service
Virginia - Georgetown, TX
Knowledgeable, courteous and friendly.
Good quick service
Geoffrey - Hutto, TX
Quick and fixed the issue. Very polite tech. Thank you!
Very pleased with the work!!
Maricela - Temple, TX
Thank you Arthur for the great work you did with my washer!!
Fast, friendly, courteous service
Renae - Taylor, TX
Wesley was on the ball. He found, explained, and fixed the problem in no time, and was friendly and polite.
Tomika - Copperas Cove, TX
All around professional, clean, well mannered (yes he is an adult) but he was awesome all around and informative about my product.
Carol - Austin, TX
After 2 years of procrastination of having my oven fixed, Appliance Express did a wonderful job. Oven works like it should!
In the sticks
Kirk - Lampasas, TX
Very helpful technician. Even gave advice on other appliances.
Dennis - Georgetown, TX
The tech did an excellent job fixing an apparently difficult problem with our refrigerator. He stuck to it until the job was done right. I'd use your service again.
Marci - Fischer, TX
Excellent, courteous, professional service. Amazing young man!!
Jihyun - Austin, TX
Leo was very friendly and professional ! He handled the issue very smoothly.
WINE COOLER KITCHENAID KUBR204ESB00 "Arrived on site to install previous diagnosed parts. I gained access to the evap cover and replaced the cover both fans and cover base. I called techline and spoke with Bruce, sr #7728347274. I advised techline of the situation, they stated there is an air leak causing build up on the evaporator fans, to make sure the evap cover is sealing properly and that the drain tube isn’t clogged. I inspected the drain tube and found no clogs. The unit is no longer thumping and the evap cover is sealing properly. I inspected the door gasket and fixed the bottom left corner. The door is sealing properly now. Customer spoke to me about the control lights flickering. I am order the control panel to fix the issue. Reschedule for ; ordrng 1 W10807582 (cntrl-elec)"
DRYER MAYTAG MEDX655DW1 "Arrived onsite to test unit for not tumbling. Tested unit and found bad fuse, showing no continuity “open”. Replaced fuse. Tested unit and unit functions correctly. Job complete."
DISHWASHER FRIGIDAIRE FFBD2408NS10C Arrived on site to test unit for unit leaking. Test unit and found disposal backing up not allowing dishwasher to drain. Cleaned disposal and dishwasher drain hose test unit and unit draining correctly no leaks present job complete
RANGE WHIRLPOOL WFG515S0JB0 "Arrived onsite for range not igniting. Tested system. Found burner and Igniter faulty. Ordering igniter WPW10333842, and burner WPW10515455. ; ordrng 1 WPW10333842 (igntr-oven) and 1 WPW10515455 (burnr-head)"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for broken suspension, upon inspection found the suspension off the corner, realigned and corrected positioning. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker is no good. Will not go through a cycle. Replaced ice maker and it tested good and filled with water. Complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit not cooling the refrigerator side of the unit. Tested unit in diagnostics. Found that bi metal was open replaced harness and both controls. Told customer to allow unit to de thaw for 24hrs before using for best results. No issues at this time. Job complete
WASHER MAYTAG MVWB855DC3 "Arrived onsite for a washer that took 3 hours to wash a load, isn’t working with hot water, didn’t dispense, and the buttons no longer chime. Ms stated that the console had none of the buttons lighting up or chiming but the unit would wash. She stated her husband had unplugged the unit and plugged it back in and later on that day everything started working again. I checked for stored error codes and found none. I ran service test 51 and the unit worked as designed and all test passed. I ran service test 12 and the high speed spin worked as designed but was a little out of balance. I found the shipping rings still in the feet and signs of where the rotor had touched the floor. I removed the shipping rings, lowered the feet all the way down, and balanced the unit while running a high speed spin. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
REFRIGERATOR WHIRLPOOL WRF757SDEE01 "Arrived on site to install previously diagnosed and ordered parts. Due to the emitter/receiver boards failing and the ice bin door gasket being badly crimped, I removed and emitter/receiver boards and the ice bin door. Tested the level sensor in diagnostics and it is operating as designed. Tested the bin door and it is sealing against the ice maker fascia as designed. No water leaks observed during service, job completed."
WASHER ELECTROLUX EFLS627UTT0 "Arrived on site and found water trails from front on washer panel and water in pull on drawer of pedestal. set washer into a diagnostic cycle and filled it with water and agitated. Sent a 30 second video to KB/AHS showing no leaking during filled agitation. Could not duplicate customer experience, debris between door glass and bellow gasket may have been cause and cleaned off already. No water leaks detected at time of service, job complete"
DISHWASHER KITCHENAID KDTM354DSS3 Arrived on site for dishwasher not getting water. Tested and inspected unit and found water supply shut off. Turned on and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
FREEZER WHIRLPOOL WRF767SDHZ Arrived onsite for freezer light out and replaced the module in the freezer to repair. All checks good. Unit is now operating as designed.
OVEN KITCHENAID KEMC308KSS02 Arrived onsite and tested for proper cleaning function. All checks good. Verified proper function and provided advice on use and care.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the drain pump harness being broken and the unit installation mounts being damaged, I removed and replaced the main harness and both installation mounts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for cooling compliant. Found evaporator incased in ice unit not running through a defrost cycle. Ran diagnostics bimetal reading open,replaced fan motor that includes bimetal,incased bimetal in ice and let bimetal sit, still reading open,replaced main control same issue,replaced ui and unit started defrost cycle."
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and found middle right light module has failed. Called tech line and spoke to Dave #7728350067. Recommended replacing failed module. Installed new and tested. Unit tests good. Job complete
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for unit leaking. Looked at unit. Found that bellow had a few rips inside. Replaced bellow. Tested unit. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site to inspect refrigerator with ice under bottom drawer. Upon further inspection, customer had the unit RC section cleaned out and a towel on the bottom of the RC section. I found ice built up at the bottom the RC evaporator. Using my steamer, I removed the ice and pulled the unit out and removed the back cover to expose the drain tube and found a gap in between the drain tube and chassis. I removed the drain tube and found a small amount of debris in the tube. Cleared the debris and placed the tube back and placed a bead of silicone around the opening of the tube to seal it to the chassis to remove the gap. Removed the RC evap cover and found the thermistor in the wrong place. Repositioned the thermistor and secured it with foil tape and a ziptie. Reassembled the unit and tested the thermistor and it is good. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not filling with water.Confirmed the complaint and found the water valve was not in the proper position to add water.I fixed the issue and unit tested as designed.All water lines were dry at the time of service.Job complete
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it sounded louder than normal. I disassembled the unit and found the roller axles were gunked up with debris and the blower wheel had broken free from the nut. I removed and replaced the blower wheels and dryer repair kit (5 rollers, tension pulley and belt) and retested and unit is operating more quietly. No lint observed during service, job completed."
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to follow up with wall oven display issue. Found display was set to the wrong model, and not connected to WiFi. Reset panel and updated model to correct WOD77 model. Retested unit and verified both ovens are recognized as ovens. Enabled WiFi and assisted customer in linking the whirlpool app. all is now working as designed. Call complete"
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit not starting spin cycle. Tested unit. Found latch error code. Replaced latch. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer that’s making a whirring sound. Inspected unit and work area. Placing it in service diagnostics and found an F6 E2 (UI cannot year ACU) error code. Play see it in an auto test and found the unit making a grinding/whirring sounds when it went into a spin. Replaced gear case and tested unit in an auto test and manual spin test. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to oven powering down when attempting to use. Performed diagnostics mode and checked error codes and found F8-E0 low fan speed. Tested fan in man test mode and found not working on low speed. Went to uninstall oven and found junction box behind microwave. Removed trim and microwave. Was not able to test voltage from control due to power cord is to short. Removed cooling fan and installed new. Installed unit and tested operation. Heated unit up to 350°. All tested good.
OVEN WHIRLPOOL WOD77EC0HS00 "Arrived on site to inspect wall oven not turning off. Upon further inspection, I attempted to place the unit in diagnostics to check error codes. Once I finally got it into diagnostics, it showed no error codes, but when I attempted to test the components, the unit failed. I cycled the power to the unit and retested and the display showed January 1 and time was 0711. I found the unit is not connected to WiFi. I removed and replaced the main control and tested. Unit is operating as designed. I recommended that the customer connects the unit to WiFi. Job completed."
WASHER GE GTW720BSN0WS "Arrived onsite to test unit for leak. Tested unit and found leak coming from pressure sensor hose. Hose was detached from tub. Re attached hose to tub and retested unit. Unit functions correctly, no leaks detected at at this time."
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived onsite for previous diagnosed parts. Replaced evap cover. Tested system. Everything works as designed. Job complete.
WASHER WHIRLPOOL WFW8620HC1 Arrived on site to install previous diagnosed us diagnosed parts. I gained access to the rotor stator and I replaced it with new. I reassembled the 7nit and tested unit operations. Unit is operating as designed. No water leaks detected.
REFRIGERATOR FRIGIDAIRE ED5PHAXST02 Arrived on site to install condenser fan motor and fan blade. After installing parts I retested unit I did have to cool down the compressor just a bit because it was slightly overheated from how poor the old fan motor is doing a check to make sure the coils were clean and they were clean to airflow could pass back-and-forth. Unit is functioning as designed. Call complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for door gasket not sealing. Tested system. Reworked customers gaskets and tightened handles. Tested the system. Everything works as designed. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher having never washed. Found water turned off to unit. Turned water on and tested. Unit is now operating as designed. Advised customer on repair, all checks good."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher pump leaking from somewhere. Upon inspection I found the drain pump loose and damaged pretty badly. I also found a securing tab for the sump broken off and sitting on top of the drain pump. I replaced the sump and motor and drain pump. The unit is now working as designed and no leaks detected during time of service. Job complete.
DISHWASHER GE PDW9980L00SS Arrived onsite for a dishwasher not cleaning. I found dry detergent in the tub and in the dispenser. I tested the unit and found it not filling with water due to the float switch open caused by detergent and scale debris build up under the float. I removed all of the debris and retested the machine. I found the unit working as designed. There were no water leaks present at the time of service. I advised the customer to use a dishwasher cleaner in the machine and went over instructions for using it. Call complete.
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived on site for customer complaint of door not closing properly, I replaced clip, unit tested good."
REFRIGERATOR KITCHENAID KFIL27CXMS3 Arrived on site for refrigerator not turning on or cooling. Ran diagnostics on fridge and found that the compressor was not kicking on and after further inspection I found that although the power outlet was sending a for 120 V down to the compressor through the power supply board and other hardware the inverter board itself was not turning the compressor on it was not sending power into the compressor I replace the inverter board and retested the entire unit fridge is not running and compressor is turned on the unit will need 24 hours to cool and stabilize. Call complete.
REFRIGERATOR LG LSXS26366S/00 Arrived onsite for unit not freezing/cooling. Tested unit. Found that unit is not cooling at all. Need to order compressor parts unknown. Spoke with CS. Office to reschedule; saved tckt
REFRIGERATOR LG LMX25964ST/00 "Arrived on site to inspect fridge for a no cool situation, upon inspection found the compressor completely cut and all gas released, customer stated another company had begun to replace it. spoke with CS and took pictures, repair can not be made with present unit. Complete"
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site and installed new tub, sump, inner door, valve drain tube, stop and bracket. Found drain hose incorrect and not allowing unit to be fully installed into cabinets. Also found lower roller broker on bottom rack. Unit will need drain hose, rollers and brackets to complete repair. Office to schedule return services. ; ordrng 2 W11133747 (ROLLER)s and 1 W11414944 (DRAIN HOSE) and 1 WP8269145 (brckt-mtg)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found fresh food is showing 33 degrees, freezer is 12-14, spoke with techline and they recommended blocking return air behind middle drawer halfway. Requested that customer continue to monitor refrigerator for correct operation, job complete 7728338305"
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer and found it is heating properly, took one picture. Found no airflow through lint screen but disconnecting vent on the rear of the dryer returns airflow. Examined vent exit on the home and found there is no vent system visible. Vent exit terminates 1 foot inside of the wall and the crawlspace is full of dryer lint, this amount of dryer lint is considered a fire hazard and it should be corrected. Reported issue to whirlpool 7728336872"
WASHER MAYTAG MVWB865GW1 Arrived onsite for the washer making a noise. Ran diagnostics and found loose change under the agitator causing the issue. Removed loose change and noise is gone. Complete
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on site for refrigerator I had a bad icemaker not making ice. I ran a diagnostic on the refrigerator and found that the icemaker was stuck in the harvest Mode and not returning back to the home position. Oh I tested voltage to the icemaker and everything was OK there I didn’t replace the icemaker and retested water valve and icemaker assembly functions. Unit is working as designed and I informed the customer to give it anywhere between 24 and 72 hours to fill the ice bucket up full of ice. Call complete
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for washer not spinning. Tested system. Replaced latch. Tested system. Still not spinning. Found gearcase and motor faulty. Ordering gear case W11035747, motor W10832724. Office please reschedule ; ordrng 1 W10832724 (drive motor) and 1 W11035747 (gearcase)"
REFRIGERATOR WHIRLPOOL WRF555SDHV01
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to install previously ordered parts.Removed and replaced the tube and pex connector.Reassembled and unit tested as designed without leaking.No ice buildup in the ice container area.All water lines were dry at the time of service.Job complete
VENTHOOD WHIRLPOOL UXT5536AAS3 "Arrived on site to inspect venthood fan speeds not correct. Upon further inspection, I found that the 1st & 2nd speeds were switched. I re-wired the control and retested and the unit is operating as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator lights not workings and making noise intermittently. Performed diagnostics mode and tested operation. Found damper control at fault. Found FC light failed. Removed failed FC light and installed new. Will need to order damper control. Found no ETA is available on damper. Office to schedule appointment when ETA is available. All other operations tested good, no water leaks detected durning service.; ordrng 1 SEENOTE (SCH APT) and 1 WPW10479155 (DAMPER CONTROL)"
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to diagnose icemaker that was leaving watery ice instead of fully frozen cubes. Made adjustment to water level via icemaker. Advised customer if no change takes palace from this we would need to add a pressure reduced kit, or replace icemaker and valve. Call complete."
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived on site for refrigerator leaking water at ice maker. Performed diagnostics mode and tested voltage to ice maker valve while dispensing water and found low voltage going to valve and allowing to open. Quoted customer on previous quote. Removed failed harness and installed new. Found water still getting to ice maker. Called Whirlpool tech support and spoke with Rich and informed of failure he stated that possible due to continue voltage to valve that solenoid is stuck opened. Removed failed valve and installed new. Tested all operations and monitored for possible water leaks. All tested good, no water leaks detected.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived onsite for dishwasher not draining. I put the unit into diagnostics and the sump and motor came on and sounded good. Once the drain cycle came up the drain pump sounded like it was struggling to drain. I inspected the area underneath the sink and found the drain hose crimped/kinked in 2 places, one at the disposal and one at the siphon loop. I also found that the siphon loop was kinked so bad it was cracked and leaking when in drain. Will need a new drain hose for repair. Ordering (W11414944) drain hose. Ordering drain pump just Incase (W11412663) drain pump. ; ordrng 1 W11412663 (DRAIN PUMP ) and 1 W11414944 (DRAIN HOSE )"
COMPACTOR JENN-AIR TC607X4 Arrived on site and tested operation. Found ram not cycling properly and will get stuck just past starting. Found door not locked in causing open switch. Locked door in place and tested operation. Unit tests good. Job complete
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer display not working. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed.
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the shut off arm was stuck in the up position. Adjusted shut off arm and ice maker tested good and filled with water. Complete
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer making ticking noise. Tested system. Dryer is making ticking noise. Unit is stacked requesting two man. ; saved tckt
OVEN WHIRLPOOL WOD93EC0AS04 Arrived on site to install previously diagnosed and ordered parts. Due to the upper oven door in glass cracking and main control failure removed and replaced upper oven door glass and main control and tested. Unit operated as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. No frost formation on evaporator,pierced low side pressure reading -20,found oil on filter drier,removed filter drier,attempted to replace filter drier,found cap tube broken at liner,called tech support unrepairable SR#7728334126; used 1 WPW10143759 (DRIER UV) from stock"
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer making noise. Tested system. Dryer is making knocking noise. Unit is stacked. Requesting two man. ; saved tckt
OVEN WHIRLPOOL WFE510S0HS1 Arrived onsite and replaced block to correct power supply problem. Advised customer on repair. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived on site for icemaker issue. Found icemaker not shutting off when bin is fully due to a defective switch in housing. Replaced icemaker assembly
RANGE WHIRLPOOL GW397LXUS05 "Arrived on site for range control not responding. Attempted to perform key encoder test and found several keys not responding. Tested voltage at control and found within range. Found failed UI/ membrane. Removed failed UI and installed new. Tested UI and all heating operation. All tested good.
OVEN KITCHENAID KEBS179BSS00 Arrived on site to remove door glass to clean glass. Cleaned glass test unit and unit test good job complete
REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived onsite for refrigerator intermittently not making ice. Upon inspection I found the ice bin stuck. Once I removed the ice bin i inspected the icemaker. I found a block of ice had formed at the water inlet for the ice maker causing the ice maker to intermittently fail. I removed the ice maker and cleared the ice block. The unit is working as designed. Job complete.
WASHER MAYTAG MVWB855DC2 "Arrived on site to inspect washer for not draining out clothing, upon inspection found the pump was not working to full capacity Job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for loose screw. Found broken panel cause door to come apart and loosen screws. Replaced panel tested unit. Unit operated good. No leaks detected. Job complete.
REFRIGERATOR KITCHENAID KRFF300EBS00 Arrived on site for freezer they have frost buildup. Upon further inspection I found that the ice put up was along the top side of the freezer door where the gasket would be and I also noticed that the freezer door itself was very loose and not properly mounted to the rails. Hi adjusted and remounted freezer door back onto the gliding rails properly retested how the freezer door open and shut and it is functioning as designed the door gasket is also sealing properly now on the top left corner and there is no longer an air gap allowing hot air to get in there and freeze. Call complete
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived to inspect side by side refrigerator not turning off.Opened the unit and unit temperature were set to idea and the unit was operating as designed.Bailey the property office employee came and unlocked the unit. Don the caller was not on site.The unit is unoccupied and temperatures inside unit are warmer than is it were occupied.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MVWB765FW3 "Arrived on site and dropped off new dispenser drawer diagnosed on previous visit, job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not making ice and not dispensing water. Upon inspection I found the ice bin motor not turning when pushing the ice dispenser pad. I pulled the ice bin out and found a clump of ice stuck together in the back of the ice bin. I removed the ice from the bin and retested. The ice bin motor now turns and the water dispenser is dispensing as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Arrived onsite for a refrigerator not cooling to possibly replace sealed system parts. I checked pressures and found them low. I found a leak in the evaporator causing the issue and took pics. I evacuated the remaining refrigerant and replaced the evaporator. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.9 oz’s of R134A. I tested the unit and found the new evaporator with a good frost pattern and the unit working as designed. The unit is not connected to water. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite to replace parts ordered by previous tech. Upon taking unit apart found that other issues are the problem than previously diagnosed. Called Techline. Suggested to change ice door and level unit for for issues of ice maker tube over filling. Got Sr#7728339335. Ordered parts. Rescheduled with customer. ; ordrng 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1 W11171728 (door-ice)
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived onsite to replace icemaker and motor. Replaced ice maker and motor, tested unit and unit functions correctly. No leaks present at this time. Job complete."
WASHER MAYTAG MHW6630HW0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the dispenser and ran a quick wash cycle. The unit worked as designed and there were no water leaks present at the time of service. Call complete.
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced freezer door slides and tested unit found all parts and components working properly at this time. Lubricated ice been glide. No further repairs are needed and no leaks were found at time of service.
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site for washer leaking and nor filling with water. I entered diagnostics and found error codes, F8e1 no water detected, f6e1 communication error, f9e1 long drain. I ran a diagnostics cycle and found the cold water valve no opening all the way and slow filing. I also found slits in the below at the bottom allowing it to leak. The unit went through diagnostics just fine with no communication errors at the end. I removed the damaged bellow and replaced with new. I removed the failed water valve and replaced with new. I also cleaned out the drain tube and pump. I ran a cycle and the unit operated as designed no water leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site or no ice. Found fill tube frozen,defrosted fill tube installed filter customer provided tested icemaker,icemaker ran through a cycle and filled with water
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site and found lid is breaking on the left-hand side. replace lid diagnosed by previous technician. After replacement ran test 52 and it completed properly. job complete"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to install previous diagnosed part. I inspected the inner door panel and found the corner mangled inner door panel W11035418. ; ordrng 1 W11035418 (door-inner)"
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for oven not heating . Checked outlet ,elements , fuse . All checked normal . Also oven light isn’t coming on . Found stuck relay on control . Replaced control . Ran preheat ,all checked normal . No other issues found . Job complete."
REFRIGERATOR WHIRLPOOL WRS950SIAH00 "Arrived on site for fridge leaking . Found water tank had frozen causing connector to push off tank connection leaking . Unfroze tank and replaced connector . Did instruct customer not to shove food against back wall in freezer ,which could impede air flow . No other water leaks detected .
WASHER MAYTAG mvwc565fw0 "Arrived on site to install previous diagnosed parts. I inspected the unit and work area. I attempted to remove the wash plate but found the plate seized onto the gear case, unable to remove. I am ordering dispenser W11205050, agitator W11161960, agitator bolt W10752187, hub W10528947, hub screws x6 WP8533953, basket W10752719, filter drain pump WPW10215093, filter screw WP8533928, tub W11219115, authorization and returning with the gear case, pulley, motor, actuator, and belt. The office will schedule a return visit when the tub and basket become available. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11161960 (agitator) and 1 W11205050 (dispenser) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"
WASHER MAYTAG MVWC565FW1 Arrived onsite for unit not spinning. Tested unit. Found error codes. For motor communication. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave light not working. During testing found that the underneath light bulb was no good. Replaced bulb and tested. All functions worked fine.
DISHWASHER WHIRLPOOL WDT910SAYH3 "Arrived on site and inspected dishwasher and found saved error code 6/6 for incoming water below 84 degrees. Ran a diagnostic cycle and found incoming water is the correct amount, washer is running properly and drain is operating normally. At the end of the diagnostic cycle there is a lot of suds, took one picture. Customer says they appear to go through a rinse aid faster And are using pods for detergent. If dispenser is leaking rinse aid this could be why suds are forming. Will need to replace detergent dispenser to correct issue.; ordrng 1 W11032769 (dispenser)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven that was smoking when used. Upon further inspection I could not find any error codes or issues with any hardware after running a diagnostics. I took a look inside the cavity of the oven itself and found that there is a very big splotchy grease stain at the bottom of the oven itself that was caused from something spilling inside the oven such as grease or some other kind of liquid residue. Customer stated that they have not had any spills of food inside the oven since I got it but it was obvious that someone had tried to previously scrub the grease stain off. But was not successful in removing everything I also noticed that the racks had a slight oil glisten to them. I instructed customer on the best ways to thoroughly clean their oven using oven cleaners and how to get rid of the grease stain on the bottom that is being heated up and turned into a Vape or smoke. Call complete
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to test unit for broiler function not working. Tested unit, broiler coming on found out customer was trying to broil with the door open. Per kitchen aid owner manual door must be closed for broiler function to operate for safety reasons. Informed customer of operation instructions.
DRYER MAYTAG MEDB765FW0 Arrived onsite for dryer not drying all the way when in sensing mode. Seems to only completely dry in timed dry. Upon inspection I found a build up of lent under the lent screen in the lent trap that was restricting air flow I vacuumed the lent. The unit is working as designed at this point. Job complete.
REFRIGERATOR GE ZISB48DYB "Arrived on site to diagnose one RC that was not cooling as well as it had previously. Another company has come out and said issue was the FF damper. Performed diagnosis. Found the aft damper springs are likely losing tension. Damper control is all mechanical springs and a basic thermostat built in, with no electric component at all. Freezer is temping fine, but customer has to keep increasing the temp to get cooler air. Installed new damper and retested, unit is cooling again.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not drying correctly. Tested unit. Found that unit was not heating. Reset breaker to unit. Tested unit in diagnostics. Heater working again. No issues at this time. Job complete
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range burners not lighting. Tested and inspected unit and found failed spark module. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR FRIGIDAIRE FPRH19D7LF1 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found unit not going into defrost.Ordering heating element in case needed. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 216730700 (heater-defrost) and 1 SEENOTE (OFFICE TO SCHEDULE )
WASHER WHIRLPOOL MVWC565FW2 Arrived on site for washer not powering on or draining. Tested and inspected unit and found failed control and drain pump not connected to harness. Removed failed control and attached drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher leaking. Tested and inspected unit. Spoke with customer and found they now have a water softener. Showed customer soft water line on dishwasher and too much soap can create leak. instructed customer on use and care and practice for best performance. Instructed customer to keep close eye on unit to be safe.
DISHWASHER KITCHENAID KUDS02FRSS4 "Arrived on site to diagnose leak coming from dishwasher. Performs diagnostic cycle. Found unit was dripping fro, the sump where the wash motor meets the housing and is corroded. Provided estimate for a new sump and motor assy - Replaced sump and retested. Unit is no longer leaking. . No water leaks found. Call complete."
REFRIGERATOR FRIGIDAIRE LFFH17F3QWC "Arrived on site for refrigerant leak. Replaced the compressor,evaporator,heat exchanger and drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site to inspect fridge for icemaker issues and noise, upon inspection found the Icemaker working but UI calling in long intervals, ordering UI for icemaker and heard very loud diffuser sound upon opening door, ordering diffuser. Office to reschedule ; ordrng 1 W10869522 (DIFFUSER) and 1 W11174483 (UI)"
MICROWAVE JENN-AIR JMC2430DP01 Arrived on job to replace console. After replacement test operation.
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite for washer leaving residue on darks after wash. I put the unit into diagnostics and all tests passed. The customer stated that they are on a water softener. I explained that a water softener can leave behind residue and explained the use of white vinegar to help combat the residue after a dark wash. Job complete.
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site and installed new transformer. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite to install previously diagnosed part. I installed the start device and unit is working as designed.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived to inspect ice production and customer advised the unit is now producing ice as designed.No parts installed.Job complete
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for an ice machine with a cracked cap. Ms stated she sent Whirlpool 4 pictures of the broken part. I found the reservoir drain cap ok. I found the reservoir broken at the reservoir drain pump. The reservoir needs to be replaced. I went over clean cycle instructions with the customer and procedures. Ordering W10837384 water pan.; ordrng 1 W10837384 (pan-water)
DISHWASHER MAYTAG MDB4100AWB "Arrived onsite for a dishwasher that leaks when draining, melts dishes, and the dispenser is not opening properly. I tested the unit and could hear the drain trying to open and making a suction sound but never pumping water out. This was causing air to foam up the detergent and leak water over the door seal. The heater is working as designed and I explained this to the customer. This is a older unit and a lot of the parts are in bad shape because of the age and will probably break when trying to disassemble for repairs therefore not making this a good choice for repair. The complete upper part of the pump will need to be ordered and the dispenser linkage and valve. Ordering parts authorization, WP99002281 ball-check, Parts Research 99001795 drain cover, WP912510 o-ring, 6EA 61002031 screw, WP6-915435 seal kit, parts research 99002280 support filter, parts research 99002279 plate suction, WP6-917075 outlet, parts research 3EA 912383 screw, 99002041 support,
WASHER KENMORE 110.3163361 "Arrived on site for washer not spinning . Customer had video of unit latch just clicking and flashing lock error code . Ran diagnostics , got lid errors codes . Found latch would lock about half the time . Replaced latch . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job complete."
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the unit in operation. Canceled the operation and opened the door and it was extremely hot inside. I checked the rinse aid dispenser and found no rinse aid. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
DRYER AMANA NED4655EW1 Arrived onsite for previous diagnosed parts. Install repair kit. Tested system. Everything works as designed. Job complete.
DRYER MAYTAG MEDB855DC4 "Arrived on site and inspected dryer and found it is not heating, disassemble dryer and found connection onto motor is not secure in the harness. After resetting connector dryer is now heating properly, took one picture. Also found that airflow is not good and recommended to tenant that homeowner have it cleaned to the exterior. No lint found at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no ice. Ran diagnostics icemaker not running through a forced diagnostics error switch faulty. Replaced icemaker assembly,ran diagnostics icemaker ran through a harvest test passed,ran fill test passed."
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site to install previous diagnosed part. I removed the rusted door and replaced with a new one. I inspected the door to make sure it was sealing properly and that there is no damage to the door. Customer inspected the door and said it was good. Job complete. No water leaks detected.
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for dishwasher not working. I inspected the unit and work area.
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site to install rebuilt control. Installed control,and powered unit on. Powered on immediately and began cooling. All appears to be working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of right side door not opening properly, I replaced the cams, unit is working as designed."
DRYER MAYTAG MGD8630HC0 will need to order new drum. Also ordering seal kit and pads in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PLEASE INSPECT PART) and 1 W10541657 (drum) and 1 W11401018 (SEAL KIT) and 6 W11409002 (PAD)s
OVEN WHIRLPOOL KODE300ESS02 "Arrived to inspect wall oven. Customer had video of F1E0 and F1E1 both errors were stuck key after customer cooks for that has steam
DRYER KENMORE 110.6120201 "Arrived to inspect dryer not heating.Customer had unit disassembled.I checked the element, cutoff, thermostat, and found the timer was defective.Removed and replaced it.Reassembled and unit tested as designed and began to heat.Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator freezer light not working. During testing found that the main harness inside the refrigerator is defective. Called tech line and they agreed to my diagnostics
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site to install previous diagnosed part. Gained access to fill tube heater. Removed failed heater and installed new. Sealed all gaps and and secured fill tube. Ran fill cycle and observed for possible water leaks. Assembled unit and tested all operations. All tested good, no water leaks detected."
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for the oven not working. Installed new wire harness that was ordered.Customer stated that they will purchase a new power cord and install it. Complete
RANGE WHIRLPOOL WFG525S0JS0 (JJ) Arrived on site for handle broken. Removed oven door to gain access to handle. Installed new handle. Tested for proper operation. All operations are normal
WASHER AMANA NTW4516FW2 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
DISHWASHER WHIRLPOOL WDTA50SAHV0 Arrived onsite for the dishwasher not drying. Ran diagnostics and found no issues with the dishwasher and the heating element is working. Called tech line and they stated the dishwasher is working to manufacture specs and advise customer to use extend dry feature to help dry the dishes better. Complete Sr# 7728336963.
DRYER WHIRLPOOL MED7230HW0 Arrived onsite and replaced control to restore function. Symptom of regular and quick dry not registering as available dry options. No change ordering UI to repair. ; ordrng 1 W11413567 (CONSOLE UI)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for leaking water in large quantity, during operation found no apparent leaks, water level switch tested good, but valve didn’t fully close during operation, replaced valve and retested. Valve closed fully. Complete"
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to inspect oven error codes. Upon further inspection, the advised the unit doesn’t operate correctly. I placed the unit in diagnostics and checked error codes. I found F1E1 and cycled the power and cleared the code. Tested unit and it reappeared. Following the tech sheet, it recommends replacing the main control. Due to having the incorrect model number in the ticket versus the number on the unit, I arrived with the wrong control. I am ordering the main control and four (4) installation screws and grommets due to the unit not having the correct screws and no grommets. ; ordrng 4 UNKNOWN (SCREWS)s and 8 W10759525 (grommet)s and 1 W10842982 (cntrl-elec)"
RANGE THERMADOR PRD486JDGU/12 "Arrived on site for range that had random sparking from the 6 top burners. Upon further inspection of units over all disassembling process, we will need a second tech on site to remover larger components. From the symptoms seen on site during diagnosis, we will need to return with 4 total potentiometer’s, a control module, and 1 pc board. Upon second trip, Bosch tech line will also need to be called in order to run in-depth diagnostics on all possible causes of current symptoms.. (Please schedule 2 techs for a weighed 3hr minimum. Office to reschedule. Request to be sent back with additional tech due to difficulty of repairs).; ordrng 1 00619016 (SIMMER CONTROL) and 1 00623572 (PC BOARD) and 2 00629722 (POTENTIOMETER )s"
RANGE KITCHENAID KFGG500ESS2 "Arrived on site for oven temps off . Found oven sensor was homing higher then normal ,replaced sensor . Did a control reset . Ran temp check . Recalibrated .reran temp check , oven avg was 356 . No gas leaks detected at time of service.job complete ."
OVEN KITCHENAID KOCE500ESS09 "Arrived on site for customer complaint of damaged door, found outer and inner door damage, ordering inner door, left outer door with customer since we opened the box and removed shipping straps. ; ordrng 1 WPW10709147 (frame-glas)"
REFRIGERATOR FRIGIDAIRE FGHD2368TF8 "Arrived on site for refrigerator still dispensing crushed ice only. Removed failed ice container and replaced with new. Tested unit and is still dispensing only crushed ice. Tested solenoid multiple times and solenoid is working properly. Called Frigidaire tech line and spoke with John made aware of issues and was instructed that unit will dispense only crushed ice if ice cubes are too big. Will need ice maker. Could not locate, ordering parts research. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 242100106 (ice container assy) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (CS TO REVIEW )"
COOKTOP KITCHENAID KCGS556ESS02 "Arrived onsite to adjust alignment of cooktop . Found that RF and RR gas valve was bent, need to be replaced valves to secure knobs in the correct position . ; ordrng 1 W10717628 (valve-gas) and 1 W11209791 (VALVE )"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite and found tubing to main valve backed out and leaking. Corrected tubing and restored function. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for unit not freezing or cooling properly. looked at unit. Found that compressor has leaked coolant. Submitted sealed system check list. ; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer)
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to test unit for not heating. Tested unit found bad magnetron, capacitor, diode. Replace mag, cap, and diode. Tested unit, unit heating correctly."
OVEN KITCHENAID KEBS207SSS Arrived onsite and found upper bake element shorted. Advised customer that element can be replaced but labor is very intensive. ; ordrng 1 WPW10207398 (elmnt-bake)
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for customer complaint of door opening and closing issue, found failed link kit, I replaced link kit, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the blower and the control. Unit is working and heating as designed. Job complete.
FREEZER KENMORE 106.526991 Arrived on site for fridge ice maker leaking. I inspected the unit and work area. I found the ice maker leaking from cracks in the molding and the dispenser motor not running when called for. I installed the new ice maker and will return with the dispenser motor ; ordrng 1 W11170227 (motor) and 1 WP2198633 (flipper)
OVEN KITCHENAID KODE300ESS02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit display showing F1E0 and when I went to clear the code it displayed F2E1. Cleared the codes and tested and the unit came on, but when I turned the unit off, the F1E0 code came back. I removed and replaced the console and tested. Unit is operating as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for melting ice in icemaker, upon inspection found the ice melting from the front with a working icemaker, replaced container and shifted door so that they are creating a perfect seal. Job complete"
DRYER MAYTAG MED6230HW0 "Arrived to inspect sound from newly purchased dryer.The performance wasn’t an issue, just the sound of the drum.I tested and advised the customer the unit sounds as it is supposed to.Job complete"
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Arrived on site to diagnose refrigerator not producing any ice. Performed diagnostic and tried cycling Im. Icemaker is not cycling. Ordering new icemaker assembly. ; ordrng 1 2198597 (icemaker assy)
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not heating after preheat, upon inspection found the console completely wiped of said codes and Mac I’d replaced console to have a new WiFi transmitter, new console connected to WiFi no problems. Complete"
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Arrived onsite and replaced the control for ongoing temp issues. Unit running a perfect 37f and 0f at time of service.
OVEN WHIRLPOOL WFG525S0JS0 Arrived onsite for the oven not working properly. During testing found no issues with the oven all functions are working properly and it’s heating just fine. Customer is just not used to the clicking noise that the direct spark makes during the baking cycle which is normal. Complete
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for valve to unit broken. Tested unit. Found that valve was broken and leaking water. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I never saw the element illuminate in the back left vent area. Removed the back cover and tested ohms to the element and it was open. Tested the cutoffs and fuse and all were good. Lifted the top panel and found the drive belt fraying. I removed and replaced the element and dryer repair kit (2 rollers, tension pulley & belt) and retested. Unit is operating as designed. No lint observed during service, job completed."
WASHER WHIRLPOOL WFW9620HC1 "Arrived onsite to replace washer tub and shocks. Replaced tub and shocks, ran unit in test cycle and no noise or leaks were present at this time. Job complete."
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site to diagnose ice machine that was over producing ice. Performed diagnostic and checked unit. Ice was almost completely to the top of the door. Found bad bin thermistor. Diagnostic said it was not open or short, but resistance was off. Customer approved. Cleared out ice and replaced bin thermistor. Unit appears to,be working as designed, but we will need unit to fill up to confirm repair was successful.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to inspect unit still leaking from door area.Determined the leaking was due to a faulty spray arm.Ordering W11101428.Office to reschedule with customer.Needs more work.; ordrng 1 W11101428 (SPRAY ARM STAINLESS )
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found weak water flow from the hot water valve. Removed waterline and found debris blocking water flow, took pictures. after replacement hot water flow has returned. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator not making ice. Inspected unit and work area. Found both door damaged( see SD-QuickPic) Performed diagnostics mode and ran test 45. Found no response from ice maker. Measured voltage at on and off switch to ice maker with door switch in closed position. Found no voltage. Tested voltage going to door and found wheel on top of wire harness and found harness broken (see SD-QuickPic)Called tech support and spoke with Robert.
RANGE WHIRLPOOL WCG97US6HS00 Arrived onsite for a cooktop with the flames not high enough on the high setting. I found the regulator not converted to LP. I found the wrong orifices installed in the center and front right orifice holders and the low flame setting not adjusted on the burner valves. I converted the regulator and installed the correct orifices in the center and RF orifice holders. I tested all the burners and set the low flame setting on all of them. All burners are working as designed. There were no gas leaks present at the time of service. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit won’t hold temps while cooking and advised that the time/date have been changing back to January 1 0800. I placed the unit in diagnostics and checked error codes and found F6E4. Also, the unit is not connected to WiFi. Following the tech sheet for the error code, I removed and replaced the main ACU and tested. Unit is operating as designed. Job completed."
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is condensating in the drum. Inspected unit and found no failures with dryer at this time. Advised homeowner airflow may be coming back through external ducting and condensating on cold metal surfaces. No repairs can be done to dryer to prevent this issue.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for customer complaint of UI console malfunction, I replaced console, unit tested good."
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to diagnose ice machine that was not producing ice. Customer informed me unit didn’t make any for 2 days, but had started again. On arrival unit was full of ice and continued to make it. Ran through diagnostic mode and all functions are working as designed. Chill plate is cold and ice sheet was cutting when I got there. No malfunctions found
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven display that had a skipping clock. After running diagnostics on the oven I cannot find any error codes or any other glitches in the software of the main control or the UI. I did however find out that the governor has never been connected to Wi-Fi and has not been getting the needed updates from whirlpool to fix the programming issue of the clock skipping I called Whirlpool Wi-Fi team Sr# 772833871 And spoke with Patrick. We were able to connect the oven and get all of the updated needed and at this point the oven should be good to go and unit is functioning as designed. Call complete
REFRIGERATOR FRIGIDAIRE FFTR1821QW9B "Arrived on site for water leaking issue. Found water consistently leaking from valve to fill tube,diagnosed solenoid not fully closing in valve,found defective condenser fan motor not running. Unit will need a new condenser fan and water valve; ordrng 1 242018304 (CONDENSER FAN MOTOR) and 1 VALVE (UNABLE TO LOCATE VALVE PART #) and 1 WATERVALVE (WATER VALVE)"