Arrived on site to test unit WRFF3436RW00 for not dispensing ice. Upon arrival customer stated ice will not dispense. Tested dispenser; auger motor engaged properly, coupler not stripped. Found ice bin empty. Attempted to cycle ice maker; would not enter harvest cycle despite receiving proper voltage. Replaced ice maker (W11692161) and retested; harvest completed successfully, followed by fill with ideal water volume. Advised customer to allow 24 hours for temperature to stabilize before ice production starts. Unit is now running as designed, no leaks detected, job complete.

Arrived on site for icemaker container issues. Found container not aligning with shaft,defective container,installed a new container tested ice dispenser, ice dispensing. W11129522

Arrived on site to replace previously diagnosed part. Replaced ice maker (W11735839) and tested; unit confirmed running as designed. No leaks detected, job complete.

Arrived on site to look at model WFG320M0MS0 for door issues. Found hinges not insertedminto receiver properly. I removed door, inserted hinges properly, unit tested good.

Arrived on site to complete sealed system repair on refrigerator ET6WSKXKQ00. I rechecked the system and found unit was cooling with no issues at all, but had a large defrost issue. Customer clarified they had to unplug the unit and let it sit to melt ice down. I defrosted the evaporator and found rhe bimetal swollen and reading open. Checked heater and found no issues with heater. Installed new bimetal WP4387490. Reassembled and tested. Verified unit was cooling properly.

Arrived on site for a refrigerator model WRFF3736SZ01 that has a door that wont stay open. Inspected unit and work area. I confir,ed the customers complaint and adjusted the feet to level out the machine. I still found the left door would swing to close. I found a service pointer W11822975 and followed it. I went ahead and installed the hinge shims and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site to test unit WRS315SDHM13 for no ice production. Upon arrival customer stated unit did not produce ice, after resetting ice production started intermittently. Inspected unit; found no defrost issue present, with FC temps within range. Ran harvest cycle successfully. Due to intermittent nature of the issue, replaced ice maker (W11700250). Advised customer to monitor. Unit is running as designed, no leaks detected, job complete.

Arrived on site to complete repair on range WEE730H0DS0. Installed new indicator lense WP3196068. Tested unit and confirmed proper operation. Call completed.

WRMF3636RV00 Arrived on site from previous visit to install part. I installed the FC handle then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site to install previously ordered part. Upon arrival installed W11595219 control. Tested unit and it is now working normally at this time. No water leaks at this time.

Arrived on site to replace previously diagnosed parts. Replaced cam (W10721967), actuator (W11481722), and belt (W11239857). Ran calibration cycle successfully. Initiated normal cycle; lid locked and unit began to fill. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to diagnose dishwasher for the upper rack falling and the unit not cleaning dishes correctly. Upon inspection, found the upper rack was not sitting in the correct position, preventing it from making proper contact with the water manifold located at the rear of the dishwasher. This was affecting water circulation and cleaning performance on the upper rack. Removed the upper rack for further inspection and found multiple damaged components, including broken rack adjusters, broken clips, and one broken rack positioner. Due to the damaged components, the upper rack cannot remain properly aligned with the rear manifold during operation. Will order the necessary clips, adjusters, and positioner to complete the repair. Return visit to be scheduled for Monday. Once the parts are replaced, technician will reinstall and properly align the upper rack, then run a full diagnostic/test cycle to verify proper water circulation, rack operation. ; ordrng 1 WPW10195840 (Positioner) and 2 WPW10250160 (Clips)s

Arrived on site to look at model WDF332PAMS0 for customer complaint of wash motor not running. Found f4e3 error code, found issue with the wash motor. I replaced sump assembly part number w11613570, unit tested good, no leaks.

Arrived on site for unit not spinning. Upon arrival when spinning drum by hand, no resistance was present. Disassembled unit and found belt slipped off the tracks at the idler pulley. Reinstalled belt. Tested unit and now unit is functioning as designed. No parts needed

Arrived on site for washer not spinning out sometimes. I entered diagnostics and found f0e9. Customer says it did drain and spin this morning. But other times it does not. Diagnostics finished with no problems. Used light and was able to get light to shine through holes. Called tech line. Possible loading issue. Advised customer on how to load washer. Case #24748919. Refer to customer service.

Arrived onsite for door ice not producing. WRFF3536SZ01, tested control and determined settings correct for ice. Repaired by installing icemaker w11727980. Unit is now operating as designed. Advised cuwtomer ice can take a day to produce.

Arrived on site for unit making grinding noise. Upon arrival ran diagnostics and heard clicking noises when agitating. Proceeded to inspect mechanical parts and found metal ring on the slider slipping. Proceeded to replace W10734521 slider. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived onsite for washer WTW4816FW3 leaking. On arrival found some water on the floor and in the adjacent bedroom carpet was wet. Ran unit and inspected for leaks. Ran 3 cycles and no signs of water leaking. Customer hadnt used machine in 4 days but water seemed fresh. Customer is going to have plumbing inspected as precaution, I left water supply off. Also instructed customer on detergent use just in case of a possible oversudding condition. Customer will monitor. If a return visit is needed please have customer confirm with apartment complex for entry. Customer has very busy schedule and limited availability

Arrived on site to replace previously ordered parts. Upon arrival proceeded to replace W11244231 external and W11553446 internal hose. Tested unit and now unit is functioning as designed.

Arrived onsite for dryer WED4950HW0 not powering on. Found no supply voltage. Inspected and found breaker partially tripped. Flipped breaker back and unit power on. Ran unit to allow for cycling. Unit is running properly. Advised customer that if symptom persists, recommend breaker replacement. Job complete

Arrived on site for doors not lining up correctly. Upon arrival found top section of FC door sticking out about 1/4 and runs flush when looking down. Proceeded to inspect inside FC and found long bins interfering full door closure. Removed bins and found mostly corrected. Proceeded to adjust door panels by anchoring screws so doors can line up. Instructed customer to leave bins removed and monitor for about 3 days to see if doors stay flushed. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed

Arrived on site for dishwasher not washing and draining. Upon arrival out unit in test mode and found error code4-3 for wash motor not working. Tested motors and is is not pressurizing water. Removed and replaced W11613479 pump & motor. Tested unit and it is now working normally at this time. No water leaks at this time.

Arrived on-site to test unit for excessive shaking during operation. Tested unit and found the suspension rods extremely weak and bouncy, causing excessive movement of the tub. Replaced suspension assembly (W11130359) and tested unit through operation. Unit is now operating properly with no excessive shaking detected. Unit is running as designed. Job complete.

Arrived on site with JZ assistance to replace previously ordered parts. Upon arrival, removed entire unit out of cabinet tilted unit and replaced W10860229 support and W11754018 cabinet trim. Tested unit and now unit is functioning as designed. Customer stated cake pan is missing. Informed customer when we removed food items and bins out of the fridge, the cake

Arrived on site to dishwasher not drying. Ran diagnostics and found f7e1 heater faulr. Visually inspected heater and it had physically failed. Removed and replaced heater. Retested dishwasher and it filled and washed. Heater came on and got hot. No leaks detected at time of service.

Arrived on site for unit not making ice. Upon arrival found leak in between the mullion tray and the head of the icemaker. Causing water to spill and not make ice properly. Proceeded to replace W10889233 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived on site to replace the dishwasher tub that was previously diagnosed and ordered. Verified the correct replacement part before beginning the repair. Disconnected power and water as necessary and removed the dishwasher to gain access to the tub assembly. Disassembled and transferred the necessary components from the original tub to the new tub. Installed the new dishwasher tub, secured all mounting hardware, and reconnected all water lines, drain connections, wiring, and components correctly. Reinstalled the dishwasher and ran the unit through a diagnostic/operational cycle. Carefully inspected underneath the unit and around all connections, seals, and the new tub for any signs of water leakage. No leaks were present at this time.Verified that the dishwasher is filling, circulating, washing, and draining properly. Unit is operating as designed. Repair completed successfully. Job complete.

Arrived on site for dishwasher not starting. Customer also having issue with door closing. Found the door switch is bad and causing failure. Jumped out switch and confirmed other components turn on and function. Ordering new latch. Also found the vent gasket warped to the door. Will need new vent. Reset for mon; ordrng 1 WPW10653840 (Door latch)

Arrived on site. Per customer ongoing issue since delivery, customer also mentioned ice build on on bottom of freezer compartment. Removed evaporator cover closed door let unit run good frost formation appeared. Found mullion divider not flushed with cabinet divider sticks further in,placed light closed door ligh exposing from corner. Added adhesive attempted to expand gasket same issue. Called tech support sent pictures per tech support pictures and information being sent to review team. Case 24740716

Arrived onsite for no ice, KUIX335HPS02, found broken grid wire. Replaced grid wire w10919199. Tested unit. Unit is now operating as designed. No leaks; O-emld tckt

Arrived on site for a dishwasher WDF332PAMS0 not starting. Verified the start button not responding so I replaced the control w11683481 and ran a full factory cycle without any issues or leaks detected.

Arrived on site to look at model WDF332PAMS0 for customer complaint of unit not starting. Found issue with the control board. I replaced control, unit tested good, no leaks. Part used w11683481

Arrived on site to install ordered parts on a washer MVWB765FW3. Installed the new slider w10734521, gearcase w11393685, filter w11568797, basket w10811957, tub w11219115 and screws wp90767. Calibrated and tested in service mode. No errors or leaks detected.

Arrived on site to test microwave for unit not blowing correctly. Found bad blower and damper installed backwards. Replaced blower test unit and in it test good job complete.

Arrived on site for a washer WTW5000DW2 not balancing. Found the suspension good but the gearcase leaking oil. I replaced the gearcase w11454734, washplate w10752283, splutch w10721967 actuator w10913953 and belt w11239857. Calibrated and ran a full factory cycle without any issues or leaks.

Arrived onsite KSDB900ESS6 for unit with KSDB900ESS6 safety dispatch for unit gas explosion the popped the door and drawer open. Reported status and findings to safety. Power is off, gas is off. No motion to repair. Advised customer whirlpool will follow up soon for a resolution. No parts.

Arrived on site for washing machine making a related clicking noise and not starting cycle. Upon arrival cx attempted to start a cycle and unit will make a clicking noise. Got under unit and found that the shift actuator was clicking and not engaging. Removed and replaced W10913953 shift actuator and tested unit. Unit is now starting and going through cycle normally. Unit is now working as designed. No water leaks at this time.

Arrived onsite for noise and ram not going down. Upon arrival I disassembled the bottom and found gears in good condition. Spoke with service management and pulled off the top to find the issue being the power rods and ram itself as the rh rod is bent and the lh drops before the right hand and makes a popping sound. Ordering power rods and ram for repair. Office to RS for oos part. ; ordrng 2 WPW10451272 (Power rod)s and 1 W11696573 (Ram assm)

Arrived on site to look at model WDP540HAMZ4 for customer complaint of unit being loud. Found unit tested good, however, the insulation is missing from around the tub. Informed customer that the install company would need to address the missing insulation. No leaks and unit is working as designed.

Arrived on site for a dishwasher model KDTM405PPS1 that is not filling with water. Inspected unit and work area. The customer advised they dont think water is getting in because nothing is wet or cleaned. I ran the unit through diagnostics and found an F7 E1 (single speed wash motor failure) error code. I tested the unit and confirmed the wash motor would not run. I replaced the wash motor assembly W11416362 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived onsite for bad rails after frosting. WRFC2036RZ freezer door not staying shut. Replaced glides w11658403. Now unit is shutting properly. Advised customer on repair.

Arrived on site for washing machine draining constantly. Upon arrival plugged in unit and found it trying to drain constantly. Removed display and backing to inspect drain hose for damage, none found. Found control defective. Removed and replaced W11607637 control. Testedu it and it is now working normally at this time. No water leaks at this time. S153EB rework performed. Old: W11578563G3287326QIFGNew: W11130853J603111000DI

Arrived on site for oven not igniting. Tested and found igniter was taking to long to reach proper amps draw. Unit has a weak igniter. I replaced it and replaced the oven bottom previously ordered. Verified operation. Call complete

Arrived on site to apartment 2117 for washer WTW4816FW3 with issue of Pump Running SP W11766193 Special Project S153EB. Upon arrival , ran diagnostics and get error code F3-E1 pressure system fault. I inspected tub and there is no water . I inspected pressure hose and there are no restrictions . Need to replace control per service pointer . I replaced control with serial # W11578565H40752HLHXFG with new controlW11603810 that contains serial # W11130856K607320204DI. Calibrated unit. Test unit and is pad designed. There are no leaks present. Job complete

Arrived on site to look at model WTW4855HW3 for customer complaint of unit draining all the time. Found issue with control. I replaced control under S153EB, calibrated and tested. New control s/n w11130853j608512113di old control s/n w11578563g40203ct83fg. No leaks after repair.

Arrived on site. Removed screwd holding hinge to cabinet realigned and installed screws to original placement on cabinet.

Arrived on site for refrigerator KRFC236SPS02 ice maker falling off. Inspected and found ice tray fractured and hanging down. Found open service pointer for issue and carried out procedure. Replaced ice maker W11788019, replaced valve W11807354, installed gasket W11842286 for air gap and used tape W11842287 on fill tube. Completed repair. Unit is functioning properly. Job complete

Arrived on site for washer MVW6200KW4 with issue of door lock issues not locking. Upon arrival, test unit and lid locks correctly. found capacitor is out of capacitance. Need to replace capacitor. Ordering capacitor. Office to reschedule ; ordrng 1 W11395618 (Capacitor)

Arrived on site to test unit WRS335SDHM07 for hum noise. Upon arrival customer stated unit makes a humming noise when doors are closed. Found unit operating normally, identifying hum as evap fan. Informed customer fan will disengage whenever doors are open. All noises heard are within normal operating sound levels. Provided education on how these units run and what noises to expect during operation. No failures found. Unit is running as designed, no leaks detected, no parts installed, job complete.

Arrived on site to test unit WUI95X15HZ02 for shutting off. Upon arrival found ice maker off. Attempted to turn on with no success. Bin also full of water indicating failed external pump. Replaced external pump (W11539855) and applied power; unit powered on properly. Tested function of unit; found low water pressure during fill. Replaced filter provided by customer and retested; water pressure now proper, but unit continuously filled and overflowed, indicating failed water level sensor. Replaced recirculating pump (W11542867) and tested; unit now fills to proper level with ice sheet being produced. Unit is now running as designed, no leaks detected, job complete.

Arrived on site for no ice in lower section. Diagnosed evaporator fan not running,removed defective fan motor,installed new fan assembly, reassembled unit ran diagnostic evaporator fan running. Exited diagnostic compressor and fans working. W11224591

Arrived on site for cooling issue. Per customer unit started to thaw then corrected itself and has been working at time of visit unit working correctly icecream is hard and all items in freezer are frozen,checked both evaporators no ice build up,ran diagnostic all test passed at this time unit is working

Arrived on-site to test unit for not cooling properly and making noise. Tested unit and found the ice maker fill tube was leaking during the fill cycle, causing water to accumulate and freeze around the fan scroll and interfere with fan operation. Removed all ice buildup from the fan scroll area, installed a fill-tube extension, and applied adhesive/sealant (P/N W10841140) around the fill tube using truck stock. Tested the ice maker fill cycle and verified proper water flow with no further leaking. Fan is operating properly and unit is now running as designed. No leaks detected. Job complete.

Arrived on site to look at model WRTX7421TZ00 for customer complaint of FC light housing broken. Found issue with fc light housing, ordering part. Unit is in construction phase, no one on site to sign; ordrng 1 WPW10313917 (FC light housing)

Arrived on site to diagnose the dishwasher for the unit not operating correctly. Ran diagnostics and found an F4E3 error code, indicating a wash motor/circulation motor issue.Checked incoming power to the circulation motor and verified that the motor was receiving the correct voltage; however, the motor was not operating or circulating water as designed. Determined that the sump and motor assembly had failed. Replaced the sump and motor assembly.After completing the repair, found that the dishwasher was not connected to the water supply, preventing a complete operational and leak test from being performed. Advised the customer that once the water supply is connected, they should run the dishwasher and carefully check underneath and around the unit for any signs of water leakage.Unable to verify for leaks at this time due to no water supply being connected. Customer was advised of the findings and recommendations. Job complete.

Arrived in site for dishwasher running on its own. Upon arrival tested unit and found that start button was inoperable. Disassembled door and replaced W11683481 control. Tested unit again and not start button is working normally. Put unit in dish cycle and it went through normally. Unit is working normally at this time. No water leaks at this time.

Arrived 1315 for unit not heating. Upon arrival found incoming at terminal block is correct. Cycling thermostat, high limit, inlet thermistor and heater all reads within specs. Replaced W10854240 timer and still same issue. Checked heater to chassis ground with red wire unplugged and got 120V however red/white to chassis shows 10V. Suspecting break in the harness because motor is running. Ordering W11662155 washer harness, W11744211 harness dryer, 279811 motor and WP697772 wheel. Will also need 2nd man to unstack dryer. Office to reschedule ; ordrng 1 WP697772 (Wheel) and 1 W11662155 (Washer harness) and 1 W11744211 (Dryer harness) and 1 279811 (Motor)

Arrived on site for dryer not drying properly. Cx stated that the dryer would not work on normal dry unless dryness level was increased or they used a different drying cycle. Ran dryer on normal and dryer heated. Ran diagnostics and no fault codes and checked all sensor and they checked fine. Ran dryer again in normal and it did not heat. Increased dryness level and dryer started to heat. Could be software or thermistor, sensor issue. Ordering console, moisture sensor and thermistor. ; ordrng 1 WPW10298258 (Sensor) and 1 W11778760 (Console) and 1 W11683629 (Thrrmistor)

DU1055XTVB8 Arrived on site for a dishwasher not drying and leaking left corner. On arrival, the client stated it flashed 7 times. 7 flashes mean Heater circuit problem:! Open in heater.! Open connection or component in heater circuit.! Faulty heater drive circuit board I tested the heater no amp draw. After running a full test I found the upper spray arm getting stuck in place causing water to spray on the front door causing the water leak. The water tube is not going into the nozzle I tried repeatedly. Im ordering the spray arm, nozzle, tube and seal . All returning all parts. No water leaks visible from the main water supply .; ordrng 1 WP8268326 (Tube) and 1 WP8268433 (Seal) and 1 WP8269024 (Spray arm) and 1 8562095 (Nozzle)

Arrived on site for ice maker not producing enough ice. Cx stated that it would drop a few trays a day and never fill the bin, even when not using ice. Checked freezer temp at ice maker and it was 2 degrees. Removed and replaced ice maker w11737192. Ice maker cycled and filled. Advised cx to give ice maker 24 hours to fill bin.

Arrived on site to install, previously diagnosed parts on a washing machine model MVW6230HW0. Inspected unit and work area. I replaced the suspension W11396716 and cover shield W11409708 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site for washer not spinning out the clothes. Customer says unit has been banging around a lot more. Found f0e7. Entered test mode and all it completed. Inspected underneath and found evidence of oil leaking from gearcase. Splutch and belt are worn. Reset for Mon 1st appointment if possible. ; ordrng 1 W11449840 (Gearcase)

Arrived on-site to test unit for not filling with water. Tested unit and found the float had popped out of place and was loose inside the tub. The float came into contact with the heater and melted, causing damage to the float assembly. Inspected unit and determined the float W11814886, standpipe/housing WPW10316267, and overfill control/switch WPW10195039 will need to be replaced. Parts ordered and return visit scheduled for 9/2 to complete repair.; ordrng 1 W11814886 (Float) and 1 WPW10316267 (STANDPIPE) and 1 WPW10195039 (Overfill control)

MZF34X20DW06 Arrived on site from previous tech visit to install parts. I installed the control board and inverter board. I waited for the frost pattern. Product is working as its designed.

Arrived on site to inspect dryer WGD4850HW2 making noise and taking multiple cycles to dry. Upon further inspection I gained access to the inner components and found rollers and pulley were worn causing the noise. I installed the dryer repair kit and vacuumed the dryer and reassembled and tested the and found it had good airflow however the gas had never been turned on which is why it was not drying properly. I turned on the gas and checked the heating and it operating and cycling as designed. No gas leaks observed during service 4392065

Arrived on site for washer leaking. Cx stated that washer only leaks when washing bedding or towels. Ran diagnostics and no fault codes. Ran component test and filled washer halfway with water. Ran fast agitation for 5 minutes. Found no signs of leaking. Cx does have a dog and there was dog hair between bellows and glass. Advised cx to keep bellows and glass free from hair and deposits. This can cause a gap in door and cause leak. Advised cx to run normal cycle again and if it leaks to call back.

Arrived onsite for unbalance in washer. Upon arrival I ran a diagnostic test cycle and completed with no issue, ran a spin med and high speed and found cam slipping, checked underneath and found cam teeth worn, replaced cam, actuator and belt and unit now operates as designed. Stated to customer there was a error saying that a load was detected during clean washer cycle. Customer threw a small sheet and 2 other items into the unit and stated its swaying weirdly, advised customer it is a unbalanced load, customer stated it wasnt right due to it being a light load. Unit operates as designed and customer verified after it continued washing. Call complete. No leaks.

Arrived on site for dishwasher WDT730HAMZ1 that has no power or function. Checked unit and found control and panel non functional. I checked the terminal block and found good power supply. I found the installed wire nut was not holding the L1 wires together. I replaced that wire nut with a better fit, and unit powered on immediately. Tested and verified proper operation. Repair completed.

Arrived on site to inspect refrigerator KRFC236SPS02 ice maker tray falling out of its assembly. Upon further inspection, I found that the customer had the tray sitting on top of the unit and I found the ice maker thermistor hanging from the assembly. I gained access to the ice maker housing and removed it to find ice in the fill tube area. I contacted a manufacturer Rep to discuss my findings and their recommendations. The Rep recommended following the service pointer (W11832817 Rev. D) and to remove the ice maker air duct. I provided photos of my findings to the Rep. Following the servics pointer, I cleared the ice from the fill tube then replaced the ice maker and removed the air duct. Igained access to the dual valve in the RC section and removed and replaced it and positioned the valve harness under the valve to keep it from interfering with the air tower installation. I then placed a foam gasket in the gap at the upper left edge of the air tower. I removed the fill tube with heater and cleared the ice from the opening and applied a piece of foil tape approximately 3/16 of an inch from the opening to help heat the tube. I reassembled the unit and tested and the unit is operating as designed. I recommended that the customer monitor the unit and should the ice maker fail again to take photos of the ice maker and call it in for service. No water leaks observed during service, job completed. W11788019, W11808354, W11842287, W11842286

Arrived on site to apartment 1333 for refrigerator WRS331SDHM08 with issue of not cooling. Upon arrival inspected unit and is cooling. Compressor, evaporator fan and condenser fan are all run. Ran temperature test and get 4 in Fc and 38 In RC. Temperatures are set to recommended settings. I inspected evaporator and got correct frost pattern. I ran diagnostics to force all components and all components operate. I cannot duplicate an issue at this time. Job complete

Arrived on site for dryer MED4500MW0 that has an air leak at the door. Examined unit and found the door sheet metal was slightly flexed at the bottom left corner. This was allowing some hot air to escape. Shifted and flexed flexed the door to be square with the frame. Verified proper operation.

Arrived on site for washing machine draining constantly. Upon arrival plugged in unit and found it trying to drain constantly. Removed display and backing to inspect drain hose for damage, none found. Found control defective. Removed and replaced W11607637 control. Testedu it and it is now working normally at this time. No water leaks at this time. S153EB rework performed. Old: W11578563G41381LPQ2FGNew: W11130853j603115229DI

Arrived on site to replace previously diagnosed part. Replaced console (W10864422) and tested; all sounds including keypad presses and reminder tones are now properly working. Unit is now running as designed, job complete.

Arrived on site to diagnose the dryer for the customers concern of a rattling/vibrating noise while the unit was running. Started the dryer and performed an operational test to duplicate the reported noise. Confirmed a noticeable rattling sound coming from the blower housing area.Disassembled the necessary panels to gain access to the blower assembly and inspected the blower wheel, motor, and surrounding components. Found the blower wheel was loose on the motor shaft, allowing it to vibrate and create the rattling noise during operation. Properly secured the blower wheel to the motor shaft and verified that it was seated and tightened correctly. Also inspected the surrounding tubing/ducting and found some areas where vibration could cause additional noise. Installed sound-dampening pads around the tubing to prevent contact and reduce vibration/rattling during operation. Reassembled the dryer and ran the unit through a complete operational test. Verified the drum is tumbling properly, airflow is present, and the previous rattling noise is no longer occurring. Unit is operating as designed at this time. Job complete.

Arrived on site for washer not completing cycle. Ran diagnostics and found f9e1 long fill fault. Verifed hot water valve not opening. Removed and replaced water valve and retedt. Cold water came in fine but hot water was at a trickle. Verified that spigot at walll is not opening all the way or plugged. Advised maintenance of issue. Advised cx to use tap cold unitl spigot on wall is fixed.

Arrived on site for washer not draining and not spinning. Customer had to unplug and drain water. Found drain pump was getting voltage but not pushing out water. No colds found, replaced drain pump. Entered diagnostics and found f9e1, f7e6. Cleared codes and recalibrated machine. ran automatic test mode. All components pass. No leaks. Call complete

Arrived on site for breaker. Per customer after repair breaker tripped customer unplugged icemaker has no longer tripped breaker. Plugged in icemaker ran harvest test passed ran fill tube heater passed,called tech support,per tech support ohmed power cord no ohms per tech support no shortage with unit,tech support wanted type of breaker,breaker is a gfci same as outlet. Per tech support gave the customer information on breaker issue and gave the phone number to the breaker company per service pointer, outlet reading 120vac powered unit back on at time of visit breaker did not trip. Called safety with findings and results. Safety Case 24575289/ tech support case 24739171

Arrived on site for the doors damaged. Per the request of the main point of contact RK, they are requesting to doors to be left. Provided the doors to them. Contact not on site for signature. Job complete

Arrived on site to test unit WRFC5236RZ00 for broken ice maker. Upon arrival inspected unit and found tray dangling by thermistor wire. Referenced TSP W11832817, replaced valve (W11787342) ensuring harness is taped and secured and air tower is fully seated and flush against rear liner. Installed gasket (W11842286) along upper edge of air tower. Applied foil tape (W11842287) to fill tube, leaving 3/16 at the end of the tube exposed. Documented in SD. Found ice maker ordered was incorrect; will need to order correct ice maker to complete full service pointer. Ordering part, office to reschedule.; ordrng 1 W11788019 (Ice maker)

Arrived on site to install previously ordered part. Upon arrival disassembled dishwasher and replaced W11409866 tub. Tested unit and it is now working normally at this time. Removed and gave cx serial number sticker as it was not sticky anymore. No water leaks at this time.

Arrived onsite for previously diagnosed part. Took dryer down and replaced console, pushed unit back in and mounted dryer and washer now displays as designed with no errors. Call complete, no leaks.

Arrived on site for dryer not starting. Customer says all buttons on bottom door not respond. Found buttons are. Otmhitting anything behind them. I removed fascia off the control panel. Found the encoder board was not properly inserted and locked into fascia. I properly inserted and locked into place. Buttons now working. Unit not working as designed. Call complete.

Arrived onsite for previously diagnosed parts. Replaced transformer,capacitor, and diode and tested unit. Unit operates as designed and no sparks occurred. Call complete

Arrived on site (Unit 5202) to test unit WFES5030RZ0 for not heating. Upon arrival maintenance stated unit does not heat. Unit confirmed receiving proper voltage. Entered diagnostics and engaged bake element circuit; verified line voltage present at the element terminals, yet element failed indicating an open circuit within the element itself, likely due to a fractured resistance wire or degraded element coil. Part is on order, no parts installed, office to reschedule.; O-emld tckt

Arrived onsite for refrigerator MRT711SMFZ02 not making ice. On arrival spoke to customer. Found unit was not set up correctly with an active water supply. Temperature inside of unit were good however plumbing for water supply was in progress. Customer has not had concerns with Temperature, just ice making. Customer will hold off on any further repairs until water supply is established and then will know for sure if unit is making ice. Office to confirm plumbing is corrected prior to setting up return visit.

Arrived on site to look at model WTW4105SW0 for customer complaint of unit not starting a cycle. Found motor harness disconnected, I attached motor harness to motor, unit tested good, no leaks after repair.

Arrived on-site to install previously diagnosed parts. Replaced the ice maker, part WPW10190981, and both RC door gaskets, part W10830055. After installation, tested the ice maker and confirmed it filled with water to the proper level. Advised the customer to keep the refrigerator doors closed as much as possible for the next couple of hours to allow the new gaskets to properly seat and form a good seal. At this time, the unit is running as designed. Job complete.

Arrived on-site to dishwashermnot closing.verified that the door opener bolt was stuck. Could not be reset and would not close. removed Door opener assembly so customer can use a dishwasher. Ordering part office to contact customer When part comes in; ordrng 1 W11772451 (Door opener)

Arrived on site to microwave not powering up. Checked voltage at wall and it had 120vac. Removed front panel and checked fuse and it was open. Checked interlock switches and all 3 Checked good. Replaced fuse and plugged unit in. Control powered up. Opened door and fuse blew again. Reordering fuse and lamp socket. Rechecked primary switch and it was open. ; ordrng 2 W11707984 (Fuse)s and 1 W10210878 (Cavity socket)

F7e1 f5e3 f7e7 MTW4205SW0 Arrived on site for a washer not washing and not starting. On arrival I verified the issue. Further inspection I found the lid lock has failed as well as the actuator. I replaced both parts calibrated then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site to inspect oven WOED5030LZ01 tripping circuit breaker. Upon further inspection, the customer informed me that a previous company came out. I found the oven wiring disconnected from the junction box. I tested the appliance wiring harness and found that the L2 wire is shorted to ground. I will need to order the main wiring harness. The breaker is to remain off until the repair is completed. I left the junction box as I found it with wire nuts in place and the oven not hooked up due to saftey since the oven wire harness has a fault. Ordering W11464640 and CNOTE 2HR. Office to schedule return service. ; ordrng 1 W11464640 (Harness) and 1 CNOTE2hr (CNOTE 2HR)

Arrived onsite for dispenser issues. I found the issue to be the dispenser drawer itself, the left rubber gasket that fits into the dispenser valve has a failed spring as it doesnt hold tension and gets stuck when depressed. Dispenser hasnt been recieved during time of service and it is required for repair. Office to RS when we have recieved part. No leaks.; O-emld tckt

Arrived on site to inspect refrigerator KRMF706ESS05 not cooling properly in the freezer. Upon further inspection, I tested temps in the FC=9 degrees and ice maker housing=10 degrees. I found ice in the bin as well. I disassembled the FC section to find ice in the top right side of the evaporator. Also found the evap grill broken and barely hanging onto the evaporator and fan shroud. The customer advised that a previous company had replaced the thermistors in the freezer. I found that the defrost thermistor had been cut and spliced into the harness and by the looks of the heat shrink, the connection from the thermistor wires to the harness was not good and the unit wasnt going into defrost mode like it should. I forced a defrost in diagnostics test 38 and tested the heater and it is operating as designed. Based on my findings, I am ordering the FC evap motor/harness and evap grill. Scheduled return service for 08/31/26. Returning tech to replace the FC evap motor harness, evap grill and hv control. No water leaks observed during service. ; ordrng 1 W11575358 (FC evap fan motor harness) and 1 W10871842 (FC evap grill)

Arrived on site for door issues. Customer defrosted unit do to ice build up and unable to open freezer door. Found moisture build up around inside edge and around freezer door,tracks not opening correctly also found play with set screw assembly molded into to liner diagnosed unit will need a new freezer door and bracket assembly ; ordrng 1 W11668671 (Brackets) and 1 LW10547320 (Fzr door)

Arrived on site to test unit for not drying clothes properly, customer stated that it rake 2-3 cycles to dry one load of clothes, tested unit found dryer is heating, but vent is completely restricted and air blowing out from the lint chute, explained to customer that vent needs to be serviced professionally before dryer can be used and for it to work properly, called safety to document case #24701614, at this time job complete

Arrived on site to test unit for not working properly, tested unit found start button not working, spulit door and found failed vent causing control to short, replaced vent W11684259, and control W11512307 and tested unit is now running as designed no leaks detected job complete

CRSW2535SS00 Arrived on site for a refrigerator just staying on . On arrival, the client said the compressor just keeps running. I didnt see any ice built up temperature for rc was 39 and fc was -2 temperatures are correct nothing is wrong with the unit. Product works as its designed no parts used no water leaks visible from the main water supply.

Arrived on-site to test unit for not operating properly after previous service. Tested unit and found the lid lock had failed. Replaced lid lock W10810403 and verified proper operation. The previously diagnosed damaged components, including the lid, top, hinges, housing, drawer, bezel, and related hardware, have not yet been replaced and remain on order for the return visit.While replacing the lid lock, inspected the unit further and found corrosion on the console/control area, which may cause intermittent or erratic operation. Inspected the drive system and found a loud rumbling noise when rotating the basket by hand, indicating a failed gearcase. Inspection underneath the unit also revealed rust/corrosion on the clutch and related drive components.Additional parts will be required on the return visit: Console W11112656, Impeller W10902814, Gearcase W11393685, Slider W10734521, Clutch W10754448, and Rotor W10915701. Office to order required parts and reschedule for completion of repair. Will require 2 hours on return visit ; ordrng 1 W11112656 (Console) and 1 W10902814 (Impeller) and 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)

Arrived on site to test unit for no ice production, tested unit found ice maker is stuck mid cycle and is not responding to diagnostics, replaced ice maker W11700250 and tested unit is now running as designed no leaks detected job complete

Arrives on site for door hinges being loose. Removed door and found door and hinges are in good order. Found the hinges bearings on both sides broken. Replaced bearings on both sides. Verified operation. Call complete.