We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Spicewood, TX 78669
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of oven not operating at all. Found power to the unit but no display. Was unable to perform a factory reset on the unit. Display came back on and was able to test unit. Pre heat to 350, job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Spicewood, TX 78669
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of hood vent lights not working. Found the right light working properly, the left light not working. Installed new bulb and tested unit, unit tested good, job complete"
We serviced a
WHIRLPOOL OVEN
Model GMC305PDB4
Near The Hills, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of door not staying closed. Found the hinges damaged. Replace hinges and test.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, replaced actuator and ran a calibration cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dryer door not closing. Upon further inspection, I found the dryer door would close, but would not stay closed. Customer advised they were trying to reach the fabric softener sheet inside and sat on the door to get the sheet and the door wont stay closed. I found that both hinges and the inner door panel were bent. I adjusted the hinges and inner panel and tested and the unit door stays closed. I advised the customer that should the door begin to pop open again, the bulkhead, inner door panel, both hinges and door seal will need to be replaced. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
Arrived on site for washer not agitating. Put unit into diagnostics found codes F0e5 and F0e7. We then lifted unit to check rotor stator and found no discernible damaged. We then ran washer through a diagnostics cycle and found that all functions are working normally. We then cleared codes and put unit though a quick wash cycle and found unit operating as designed. We checked for any service pointers and found SP#W11564098. We couldnt get unit connected to WiFi. We are ordering control W11419171. Office to reschedule when we have eta on part. ; ordrng 1 W11419171 (Control) and 1 Servicetool (Service tool)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP7
Near West Lake Hills, TX 78746
Luis
Job Details: 09/22/2021
"Arrived on site. Found damaged and defective fresh food door gaskets,replaced defective gaskets remolded gaskets checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
"Arrived onsite for washer not spinning or has to be manually drained and spin. Upon inspection I found no error codes stored in the system. I ran manual diagnostics and confirmed all functions passed with no operational issues. I found the agitate mode did sound garbled. I removed the washplate to inspect. Looked good. I tilted the unit back to inspect the drive system. I found some yellow oil on the drain pump so I dis assembled the rotor/stator, I found yellow oil within the inner rings of the stator and in the screw holes. I will need to order the drive system and return to replace to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11455453 (Gear case)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 09/22/2021
Arrived onsite and found unit operating without the fan operating. Ordering the fan to repair to restore heating. ; ordrng 1 W11467778 (Control) and 1 W10533096 (Ventfan)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Rock, TX 78681
Wesley
Job Details: 09/22/2021
Arrived onsite and found unit operating with a power supply short to the control. Repaired connection by repairing wiring in door. Advised customer on the repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Temple, TX 76504
Tali W
Job Details: 09/22/2021
"On site for washer not agitating. In diagnostics, found F7E6 motor fault. Found actuator splutch disconnected from cam. Replaced actuator. Calibrated. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78750
Taylor M
Job Details: 09/22/2021
"Arrived on site to install thermistor from previous diagnosis, I gained access behind the evap cover and spliced the new thermistor on, I verified functionality of the new thermistor and it checked good, unit is operating properly as designed, I instructed the customer to give the unit some time to adjust to the replacement. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/22/2021
Arrived on site for Clothing Wet at End of Cycle - Dryer. Took temp with thermocouple and first high temp 202 to low temp 130. Second high temp 180 to low temp of 124. Third high temp 181 to low of 127. Placed in diagnostics and got moisture sensor error. Ran moisture sensor diagnostics and drum light turned off when I placed my finger across both sensors. Moisture sensor working as designed. Customer confirmed they recently had their vent cleaned. Removed rear section of vent tube and it was clear and clean of debris and lint. Explained to customer that using timed dry is the only way to bypass the moisture sensor to keep the dryer running longer. She had read her manual and understood the way the timed dry worked. Expressed she may need to increase the amount of time the dryer runs on timed dry to get better drying results. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected range and found F3E0 showing on display, replaced temperature sensor and range will now start a bake cycle and is heating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78717
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose previously installed ui and control failing, I gained access to the power going into the unit and found reverse polarity to the unit, I swapped the lines and had to replace the ui and console and now the unit is functioning properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78748
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected refrigerator and found one LED module is out in freezer. This is causing other LED modules to also appear out. Replaced module in freezer and all lighting has returned. LED module from truck stock, job complete W11462342"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to complete a sealed system repair. I found the unit cooling when I arrived. Customer advised that the unit is making ice as well. I tested temps in the FC=8 degrees & RC=39 degrees. I found the ice cream and meat in the FC frozen. I tested the unit in diagnostics test 4 and it is operating as designed. I tested amp draw to the compressor and got 1.5amps. I tested ohm readings to the compressor windings and got 13.5, 13.7, 13.5 and unit has an inverter board. I found the RC evap drip on badly warped and mold in the bottom of the RC section evidence there was water there at one point. I advised the customer of my findings and advised that at one point the RC evaporator had ice built up on it and it defrosted and water was standing in the bottom of the RC section. With the ice on the evap, this can cause the RC section to not cool. I am ordering the evap drip pan kit, evap motor/harness, SHIMS (2), HV control, UI, CNOTE-AUTHORIZATION, CNOTE-LSO PER CUSTOMER REQUEST. Will need to check dr tube at back of unit upon return. No water leaks observed during service.; ordrng 1 WPW10675033 (HV control) and 1 W11087438 (RC evap motor/harness) and 2 CNOTE (SHIMS)s and 1 W11387384 (UI) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO per customer request)"
We serviced a
GE DRYER
Model Gfdn110el0ww
Near Round Rock, TX 78681
Wesley
Job Details: 09/22/2021
Arrived onsite and replaced the bearing kit. Unit is now operating as designed without being noisy.
We serviced a
GE REFRIGERATOR
Model GSE25HSHKHSS
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
"Arrived on site for refrigerator not freezing in top of FC and freezing items in bottom of RC. Inspected unit and work area. Found unit in defrost mode. Gained access to evaporator and fan assembly. Performed diagnostics mode and tested evaporator fan and found not operating. Tested DC voltage and found failed evaporator fan motor. ; ordrng 1 WR60X10307 (mtr dc evap fan asm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78727
Taylor M
Job Details: 09/22/2021
"Arrived on site to replace the motor, belt and splutch, upon arrival I gained access to the unit and replaced the parts previously diagnosed, I verified functionality with manual diagnostics for heavy agitation and high spin, the unit is operating properly as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78724
Scott
Job Details: 09/22/2021
"Arrived on site for icemaker not working . Door switch working , ran temp checks ,Ran harvest. All checked normal. Did find rails sagging allowing door to not make proper contact with switch . Ordering rails and autho, and both brackets . No water leaks detected at time of service. Call to set return ; ordrng 1 Autho and 2 WP13055901 (Rails door)s and 1 WPW10330994 (Bracket left) and 1 WPW10330995 (Bracket right)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBL1
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
"Arrived on site for a dishwasher not filling nor draining. Upon arrival the customer stated that the real issue is just water not coming into the unit. I put the unit into diagnostics mode and found F6E4 for float switch open, F5E2 for door stuck closed, and F5E1 door stuck open. I cleared the error codes. Customer stated he did a few back to back cycles. These door errors were most likely thrown due to it not being opened between cycles. I then ran a test cycle and no water came into the unit. I tried to cancel it out, but the cancel button was not working on the UI. I skipped through all of the steps, and at the end it threw the F6E4 error code again. I had also checked voltage to the valve while in diagnostics and found none. I gained access to the switch and ohmd it out. I found it reading open/closed correctly. This indicates a faulty control. I installed a new control and then ran a diagnostics cycle. The unit is now working as designed, and the cancel button is now working. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78747
Kevin
Job Details: 09/22/2021
"Arrived on site and replaced all parts diagnosed on previous visit, washer is now operating normally, job complete"
We serviced a
KENMORE DRYER
Model 417.880427
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
Arrived on site for dryer making rattling noises and unit heating intermittently while in uses. Confirmed noise. We gained access to the back of unit and found the vent tube rattling against the chassis. We adjusted the tube and tested unit noise was gone. We the tested for the heating issue and confirmed that as well. All thermistors good which point to the control being bad. We replaced the control and tested unit. Unit working as designed. Ordering knob stud. Office to reschedule ; ordrng 1 134347700 (Pin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dishwasher leaking. Found leak showed no signs coming from dishwasher and was likely from water line. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Georgetown, TX 78633
Tyler
Job Details: 09/22/2021
Arrived on site for refrigerator with a torn gasket and making a grinding noise per customer on arrival. Upon further inspection customer stated that the unit sounded like a rattling grinding noise coming from the top backside of the RC. After running test one through seven I found in test six the damper motor was failing and grinding whenever it would open or shut I replace a damper motor and reconfirmed into six at the unit is no longer making a grinding noise inform customer the office would reschedule once availability of gasket ordrng 1 W11368721 (Rc gasket (right side))
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and filter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for wall oven not operating or starting. Upon inspection I found the the screen frozen and would accept 1 or 2 selections. I cycled power at the breaker and found the UI restored function. I found the unit was not connected to WiFi. I found no error codes stored in diagnostics. I ran component activation and found bake and broil functions working as designed as well as the fan. I helped the customer get connected to WiFi. The customer stated the screen will flicker and seem to malfunction when they open the door after broiling but I could not recreate any flickering after cycling power. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78731
David Z
Job Details: 09/22/2021
Arrived on site to install sump and motor to resolve dead wash motor. Installed new sump and motor and retested unit. Verified it is washing and draining as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kyle, TX 78640
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for a leak in the top corner, upon inspection found the unit dented causing issues, replaced tub and sump and moved over all hardware. Tested unit and found no leaks in the sump or any part of the unit. All functions worked. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Kyle, TX 78640
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the plastic cracked on valve. Replaced valve and tested. No leaks found. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Austin, TX 78723
Scott
Job Details: 09/22/2021
"Arrived on site for oven not reaching or taking very long time to heat up. Found large sheet of aluminum foil covering air vents in liner floor . Removed foil , ran preheat . All temps are checking normal. Job complete . C-notes"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Austin, TX 78759
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose refrigerator that was not making ice, dispensing water and over cooling In RC. On arrival customer advised me the RC was getting so cold that things exploded. FC got warm and things were thawing out. Ice asker had not worked for about a month either. I checked frost pattern and found the RC frost pattern was full and thick, and FC had 0 frost pattern. Put unit in step 3 and tested fans. Found RC fan would not turn off. And FC fan would not turn on at all. Unplugged unit and power cycled. When unit powered on I tested the fans again. This time i found all fans working properLy, and verified freezer had started to cool again. Unit appears to have been stuck in a cold loop. Tested dispenser and found dispenser working as well. Advised customer to monitor the unit, reset seems to have resolved the issue fully. Advised that if the issue repeats we would need to start with UI (brain) replacement, and then move on to icemaker. Unit is cooling properly and responding to inputs. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Florence, TX 76527
Tyler
Job Details: 09/22/2021
Arrived on site for washer going past wash cycle after started. Upon arrival I found f8E1 long/no fill error. After testing coil age from ACU to valve I found cold inlet vaLove was receiving 120v but valve as the opening and audibly sound like it was struggling to open. Found water pressure good. Replacd inlet valve and reassembled and tested nit. No leaks and washer cycles through each setting as designed call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Kevin
Job Details: 09/22/2021
"Arrived on site and customer said they are still experiencing Hard clunking noises, bulky and heavy duty cycle are not giving enough water. Regular slow spin for 45 minutes time never changed. Customer is using 1/4 cup of detergent used each cycle. Spoke with techline and there are no saved error codes, no issues found with washer.
We serviced a
ROPER WASHER
Model RAX7245AW0
Near Austin, TX 78731
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose washer that was leaking water when in use. On arrival power was out to the house, so I was not able to run the unit. I removed the console and back panel and found several components with a lot of rust, and heavy rust on one side of the gearcase.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Del Valle, TX 78617
Jacob
Job Details: 09/22/2021
Arrived onsite for unit not starting the microwave or not starting the oven and customer did have issues with the UI panel not responding well to the touch. Put unit in diagnostics and it had error code F6E4 UI control and F6E0 communication issue. Ordered part. Rescheduled with customer.; ordrng 1 W11297728 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Austin, TX 78704
Luis
Job Details: 09/22/2021
"Arrived on site for water leaking. Diagnosed a clogged drain,installed updated drain tube kit,defrosted freezer drain checked water flow Helen drain good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
"Arrived on site for a refrigerator with the freezer compartment and top refrigerator compartment lights out. I found the back IM light out and replaced it. I also found the lights dim, so I replaced the LED control. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite for refrigerator water dispenser making noise when in use. Upon inspection found faulty housing. Replaced housing and noise was eliminated. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Driftwood, TX 78619
Brandon
Job Details: 09/22/2021
"Arrived on site to replace failed control board, after replacing control, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed UI and evap motor and harness assembly, upon arrival customer stated unit has been making ice as designed, replaced UI and evap, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL FREEZER
Model KSSC48QVS02
Near Jonestown, TX 78645
David S
Job Details: 09/22/2021
"Arrived on site for Freezer not freezing. We gained assistance to the freezer evaporator and found that it was leaking refrigerant. We removed it and installed new evaporator along with the compressor,and heat exchanger. Performed pressure tested and found good pressures in system. We then charged system and checked pressures again and found it normal/equalized.unit operating as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78728
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose oven with intermittent operation and issues with the console, I gained access to the unit and put the unit into service diagnostics, I found no fault codes, I checked component activation and all checked good. I found a service pointer for the unit referencing the console due to a software issue causing intermittent component activation, I am ordering the console to complete the repair, I called and spoke with cody at safety to notify my findings and he provided me with reference #7731708756, the office to reschedule return service when the part arrives. ; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Salado, TX 76571
Tali W
Job Details: 09/22/2021
"On site for dishwasher completely dead. Found power cord under sink not fully seated into outlet. Checked breaker, not flipped. Pushed cord into outlet as far as it would go and dishwasher came on. No error codes. Ran diagnostics cycle. Unit functioning as designed. Advised customer to have electrician change outlet to fix issue.Call complete."
We serviced a
GE REFRIGERATOR
Model GSS23WGTABB
Near Buda, TX 78610
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for not closing flap causing ice to melt and causing issues, upon inspection found the crank and spring broken, replaced both and found the solenoid rusted open causing the flap not to move. Ordering solenoid. Office to reschedule ; ordrng 1 WR62X10055 (Solenoid)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
Taylor M
Job Details: 09/22/2021
"I arrived on site and replaced the burner spreader and now the left front burner is operating properly as designed, I called safety and spoke with Cody about the burner caps coating coming off and needing to be replaced,; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
Lou
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC evap fan/harness and foil taped and ziptied the thermistor to the suction line. Replaced the RC evap drip pan and secured the evaporator to the back wall with clips and zipties per service pointer W11092686. Installed a new RC evap cover as well. I checked the drain tube at the back of the unit and found it gapped. Sealed the gap with silicone (photos). And I replaced the UI. Plugged unit in and tested and unit is operating as designed. I recommend allowing the unit to cool for 24 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Buda, TX 78610
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of front left burner not lighting. Found that gas was getting to burner, as it will light with external flame. Igniter sparking, but weak and found not to the side. Will need new igniter to complete, office to reschedule. ; ordrng 1 W11507531 (Igniter)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRTS3
Near Austin, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of no ice. Found the water level sensor not working and pump not draining reservoir. Will need to order parts. Need authorization. ; ordrng 1 WPW10548509 (We sensor) and 1 2313702 (Pump) and 1 WP2313705 (Pump)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit shaking, found shipping bolts still in place, I removed shipping bolts, unit has an out of round basket.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dryer making squealing noise. Upon arrival found unit squealing loudly. Removed top and found unit front drum seal starting to split. Ordering drum and supports. Office to reschedule upon receiving parts.; ordrng 3 WPW10314173 (Supports)s and 1 280140 (Seal)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Austin, TX 78758
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose microwave with interlock issues, upon arrival I gained access to the interlocks and found both to be faulty. I replaced the interlocks and now the microwave is functioning properly as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Niederwald, TX 78640
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of oven display not working properly. Found correct voltage from the wall to the control. Found loose connection on display board. Secured connections and tested unit, unit tested good. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Tyler
Job Details: 09/22/2021
Arrived on site for dishwasher not lvl and broken parts. Upon arrival I found no error codes. Upon further inspection I found dishwasher un lvld due to improper installation plus the chassis support that feet mount to was missing a screw cause chassis to lean unit to the right inside cabinet cut out. Customer also pointed out unit had a 1/4-1/2 inch gap on either side of unit between dishwasher and cabinet. I verified with techline (Travis sr#7731812010) who advised me that we could replace missing screw in chassis and that unit did not come with any spacer/gap filling kits that fit around plastic tub to cover space behind unit. Found no other damage to the unit. No leaks found during diagnostics. Customer did not approve of making repairs and stated they wanted unit replaced. I informed customer that at this time they would have to discuss with the home builder and whirlpool. At this time techline has documented issue and stated unless were allowed to make repairs theres nothing further to be done. Due to safety I did go ahead and fix chassis issue to insure unit was stable and lvled when I left. Call complete
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Bertram, TX 78605
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for range. Replaced glass and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS02
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced sealed system components. Charged to 7.75oz refrigerant and tested. Pics at 0 and 140. Unit is cooling. Notified customer to give 24-48 hrs for temperature to stabilize. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/22/2021
Arrived on site for THE CONTROL IS NOT WORKING WELL--THERE ARE LIGHTS AND POWER TO THE UNIT BUT JUST FLASHES AND DOESNT START. Placed in diagnostics and got F2E1 and F5E1. No other error codes came on. Tried clearing the error codes but based on first error code the user interface was not responding as designed. Ordering UI and control to return and complete the repair. Once new UI and control are replaced we will clear the error codes. Removed front panel to gain access to control and UI. All connections were good and seated properly. Followed procedures in tech manual for F2E1 and got same results when executed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Tyler
Job Details: 09/22/2021
Arrived on site for oven not functioning even with no errors appearing on arrival. Upon further tests I found new control that had been installed was infact defected and not programmed correctly for oven. I installed new control and reassembled and tested unit. Found oven fully functioning as designed and preheated to 350 degrees.
We serviced a
MAYTAG WASHER
Model WFW75HEFW0
Near Austin, TX 78703
Jacob
Job Details: 09/22/2021
Arrived onsite to replace shocks. Replaced shocks. Tested the unit in drain and spin. Shaking was minimal as normal. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced voltage from outlet to junction box. Found bad connection on L1 at junction box. Corrected connection and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Robert
Job Details: 09/22/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and found the belt will also be required to complete. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit making loud noise during spin. I inspected belt, cam, and actuator, those looked good. I was unable to remove washplate, returning tech needs to cut out washplate, replace gearcase and washplate. Also ordering suspension. ; ordrng 1 W10752283 (Washplate) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not powering on, found thermal fuse open, I replaced thermal fuse, also found that L1 is dropping voltage under a load. Instructed customer to have an electrician service the home.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and found all operating perfectly after last visit. Advised customer no parts would be needed. Customer said they had experienced no new symptoms and everything was working well after last visit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78734
Justin
Job Details: 09/22/2021
Arrived on site for an ice machine not making ice. Upon arrival I gained access to the evap and pump/harness. Upon further inspection I found the grid cutter physically broken. I put the unit into diagnostics mode and found all other loads working as designed. I installed the new cutter and then tested the unit. The unit is now working as designedCall complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found it will pass test 12 diagnostic cycle, but running a quick wash cycle it will stay in the agitation without stopping, and there is no chiming from the control panels buttons. Trying to power off washer or pause cycle does nothing. Spoke with techline and they recommended replacing control board. After replacement button chimes have returned and it will complete diagnostic test 12. Requested that customer attempt some laundry to confirm it is operating normally, job complete. 7731809321"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for refrigerator not making ice. I found the RC=38 and the FC=3 I was not able to jump the ice maker. I found 120VAC getting to the IM motor.The customer agreed so I replaced the ice maker and cycled power. The ice maker cycled and filled as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/22/2021
Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested water dispenser and is dispensing as designed. Ice maker turning auger. No leaks detected. Informed customer to dump any ice it produces between now and tomorrow morning due to brand new ice mold and water lines. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/22/2021
Arrived onsite for washer cut wire. Splice again found it spilt in another area. Got unit to drain. Ordering lower wiring harness for more permanent fix.; ordrng 1 W11405458 (Lower wiring harness)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/22/2021
"Arrived on site for install of previously diagnosed parts. will need to order correct element and complete job. ; ordrng 1 W11537778 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site for loud noise when door is fully opened on right side. Replaced bushing,bracket,extension and hinge tested door operation noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGWH01
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Found lights and fan not running. Gained access to temperature control and found lost neutral. Traced voltage to cabinet connector and found bad connection. Corrected connection and found all powered on. No water leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GSH25JSTASS
Near Austin, TX 78749
Luis
Job Details: 09/22/2021
Arrived on site. Installed a new defrost heater assembly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78757
Scott
Job Details: 09/22/2021
"Arrived on site , replaced main harness. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
JENN-AIR COOKTOP
Model JEC4430BS00
Near Austin, TX 78705
Jacob
Job Details: 09/22/2021
We serviced a
WHIRLPOOL WASHER
Model LSQ9200PQ4
Near Austin, TX 78747
Jacob
Job Details: 09/22/2021
"Arrived onsite for unit not starting. Tested the unit and noticed it would not turn on. Found that the the unit was not getting 120v from the wall plug. Ran an extension chord to another plug. Unit was getting the correct voltage. Up on further inspection, found that the lid switch was no good. Replaced switch. Tested the unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Pflugerville, TX 78660
Tommy
Job Details: 09/22/2021
Arrived onsite for washer not latching found left lid comple cracked ordering chrome lid. Office to reschedule upon receiving parts. ; ordrng 1 W11256781 (Chrome shadow lid)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found cam kit riser is sheared at the top took pictures. Replaced it and reported issue to techline if issue continues will need to replace Gearcase, actuator, cam kit 7731812628"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS
Near Austin, TX 78704
Jacob
Job Details: 09/22/2021
Arrived onsite for unit making noise. Tested the unit. Unit would make a noise. Looked at the unit and found that the diode was burned out. Got authorization to replace the diode. Replaced the part. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for clicking sound coming from RC compartment, tested unit found damper motor clicking open or closed, need damper control to fix issue, office to reschedule ; ordrng 1 WPW10479155 (Damper control) and 1 W10530312 (Damper cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Scott
Job Details: 09/22/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Scott
Job Details: 09/22/2021
Arrived on site for upper rack falling down . Found one of the wheels broken off right hand adjuster. Replaced adjuster . Upper and lower racks are not operating smoothly . Found tub is damaged on right hand side . Will need new tub . No water leaks detected at time of service. Customer is aware of time frame . Call to set return .; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Cliff
Job Details: 09/22/2021
"Arrived on site to replace previously ordered parts for cooktop. Replaced 4 knobs, 4 grommets, and 4 infinite switches. Tested unit and all is working properly at this time."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
Arrived on site to install previous diagnose parts. We gained access to the pressure sensor and tested unit issue was not resolved. We reviewed previous techs notes. We installed control and reinstalled oil pressure sensor and tested unit. Unit is operating as designed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2021
Arrived on site for will no longer turn on to dry. The light is coming on so inside though. Found dryer would not turn drip umm when cycle started. I could hear the start button click and click gain after door closed. Tested door witch and it had continuity. Tested thermal fuse for continuity and it had failed. Removed thermal fuse and installed new thermal fuse. Dryer began spinning and heating as designed. Dryer was not getting good air flow which is what caused the thermal fuse to fail. Inspected exterior vent and found it to be covered in lint. Recommended customer call dryer vent wizard to ensure the new fuse did not fail due to the blockage in the vent. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and replaced control. Unit lighting is now operating properly. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit pulled out form the cabinets. Before testing, I found dry water streaks on the diverter housing along with some calcium build up. Also found the dispenser door missing. Customer opted to not replace the dispenser. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left uninstalled per customer request."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2021
Arrived on site for dryer not heating. Inspected unit and work area. Tested operation and found heating. Performed air flow test with vent on and found restriction in air flow (red light). Removed vent and performed same test and found good air flow (green light). Found restriction in home venting. Informed customer on air flow and venting. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
Kayman
Job Details: 09/22/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker and harness. When I restored power the ice maker cycled and filled as designed without being jumped.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for dishwasher not cleaning dishes on 1 hour wash. Inspected unit and work area. Measured incoming water temperature at 120?. Performed diagnostics mode and found no fault code. Monitored test operation and measured amp draw to heating element. Found 7 amps to element. Found suds from rinse aid. Found all working as designed. Spoke with customer on user care guide. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site to replace broken control, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site to replace failed compressor, filter drier, and coupler, after replacing, I charged with 5.3 ox of r134a, unit started cooling. ; ordrng 1 Wpw10558424D2C (Ice container)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/22/2021
"Arrived on site to replace previously ordered parts for ice machine. Replaced ext pump, circ pump, and control and all is working properly at this time. No leaks were found at time of service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Kingsland, TX 78639
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
GE FREEZER
Model GNE25JMKLFES
Near Austin, TX 78721
Jacob
Job Details: 09/22/2021
Arrived onsite for unit having some freezing buildup in the unit. Looked inside the unit and saw a small amount of frost buildup. Fan had turned back on but didn?t hear any kind of grinding comings from the freezer. Checked the door sealing and the seal was closing good. Gave the customer instructions to possibly let the unit do an unthaw so it will help to remove any possible left over ice for 24hrs and restart the unit and see if the issue comes back. Let the customer know to have towels to help with any water that may come from the unit. No issues at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near The Hills, TX 78738
Leonardo
Job Details: 09/22/2021
"Arrived arrived on site for install of previously diagnosed parts. Installed new valve, holder, wiring harness, knob, and all new bezels. Double checked all gas connections and fastened tightly. Tested unit, all burners working properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78704
Luis
Job Details: 09/22/2021
"Arrived on site. Diagnosed sealed system issue,replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked compressor compartment no traces of dye,good frost pattern on evaporator no traces of dye."