"Arrived on site to test unit for not long dry times, tested unit found unit is heating but air is blowing out from the lint trap, removed vent and tested, unit is now circulating air properly, explained to customer that the vent is restricted and needs to be cleaned before using unit again, at this time job complete no parts installed"

Arrived on site for washer with f3e1 in diagnostic and drain mode continuously Running on arrival confirmed issue and replaced w11603810 and tested unit. Found no leaks and it working as deisgned

Arrived on site to install previously diagnosed and ordered part per service management team. I replaced the end cap and cover. The refrigerator is now operating as designed. No water leaks observed during service. W10827015 W10874836

Arrived on the site for washer making loud noise. Found f6e3. Confirmed grinding at end of the spin cycle. Inspected and found screw for rotor on floor. Evidence of oil from gearcase. Replaced gearcase and slider. Recalibrated and ran automatic test cycle. No leaks. All functional. Call complete.

"Arrived on site for washer showing f8e4. Entered diagnsotics and found f9e2, f8e4. Removed bottom panel and confirmed water in overflow pan. Ran test mode. No leaks at this time. Removed door panel. Found vent is not sealing properly and leaking. Ordering vent, and returning with gasket. Reset for sat am. ; ordrng 1 W11649995 (Vent)"

Arrived on site for dryer having screws stuck out the door. Customer says they switdh the opening of door during delivery and it been like this ever since. Found screws werennever fully set. Proper set screws in place. Verified operation. Good vent air draw. Temperature are accurate. Call complete. No parts.

"Arrived on site for handle loose. Upon arrival, found set screw threads for handle to be faulty. Proceeded to replace W11685315 handle. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for self closing door not operating. Upon arrival, inspected unit and confirmed issue. Leveled unit correctly. The doors are closing as designed. Job complete"

"Arrived on site for rinse aid door not closing. Found dispenser doesn't not latch anymore. Replaced dispenser. Verified operation, call complete. No leaks. W11412300"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11130359 suspension. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to install door gaskets and repair deli drawer. Replaced gaskets and used end cap to repair deli drawer. Also found Fc door not closing smoothly . Need left and right fc gears and Rack shaft . Evaporator is incased in ice and frost. Instructed customer on thawing and laying towels on floor around unit for water that flows over drain pan. Ordered rack shaft, left and right gears, evaporator motor, thermistor, heater and controls. Office to reschedule ; ordrng 1 W11024089 (Evaporator motor) and 1 W10316760 (Thermistor) and 1 WPW10474716 (Left gear) and 1 WPW10474715 (Right gear) and 1 W11173556 (Rack shaft) and 1 W11547652 (Heater) and 1 W11642241 (Control) and 1 W11416469 (Control)"

Arrived on site for pts switch not working. Replaced switch and tested unit is now functioning properly and as designed to. Job completed

Arrived on site for ice maker not working. Inspected unit ice maker is shoe box style. Tried removing ice been but was seized frozen in place was unable to remove notified supervisor. PR advised me to inform customer they will need to do amanual defrost on unit then call it back in after de thawed and ice bin can be removed. Customer agreed to do manual defrost and said she would call work order back in once the decide to defrost unit. Advised customer to lay down towels when deciding to defrost unit to absorb water. No leaks present at this time job completed

"Arrived on site for range turning on bye itsself . Found customer had a fire under cook top around control area. All wiring looks good from block up to cooktop. Every thing under cook top and co trol are melted or heavily damaged. Unable to determine what fire occurred but looks to have started at control. No persons injured but surronding had smoke damage which has been cleaned up fire depth was can and extinguisher fire and removed range from home into yard . Due to a second flame up. Unit will need all burners , unit will need a total rebuild on all parts but to fire damage or smoke damage . Called tech line to report damage but case has been assigned to one person and she wasn't avalable. She is going to call me tomorrow. Job complete"

"Arrived on site for all igniter except back right not working. Inspected unit found screws rusted and unable to remove will need to be drilled out. 2. Igniter missing possibly fallen inside. Called Pr to help order parts for unit ordering screws, all for venturi and 2 igniter. Oven not working as well inspected unit found igniter coming but gas no gas being sent. Ordering control as well for calling for gas at oven. Office to reschedule once all parts received ; ordrng 1 6610444 (Control) and 4 W10837674 (Screw)s and 2 WP6610243 (Venturi)s and 2 WP6610244 (Venturi)s and 2 WPW10209656 (Igniter)s"

"Arrived on site for washer not spinning load out sometimes . Ran diagnostics. No error codes . Ran all test features. All passed . Did remove some paper materials from bellow and tub . Instructed customer on properly load size , and soap usage . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"Arrived on site to inspect cooktop flames. Upon further inspection, I tested all of the burners on the cooktop and found all of the flames too high because the orifices had not been converted to LP gas. I found the owners manual with the LP orifices, and following the conversion guide, I removed and replaced the orifices with the correct LP orifices. Checked the regulator and found it was converted. Tested the burners, and all burners are operating as designed. No gas leaks were detected during service, job completed No one on site to sign for receipt-vacant new build."

Arrived on site for unit bouncing around really bad. Inspected unit and found suspension completely shot noo resistance. Replaced suspension wile replacing suspension found tub ring completely damaged from all the bouncing around ordering new one return visit set for9/15; ordrng 1 WPW10531289 (Tub ring)

"Arrived on site to inspect refrigerator freezer freezing up. Upon further inspection, I found frost built up on the top of the freezer (FC) door, left side of the drawer on the rails, and on the left side of the upper drawers (photos). I found the unit not properly leveled, the door handles not secured, and also found a gap in the top of the FC door gasket (photos). I removed the food items from the door shelf and disassembled the FC section. I cleared the frost and water from the FC section and removed and replaced the brackets due to the frost causing the bearing grease to hardened on the old brackets. I reassembled the FC section and placed the food items back in the door shelf like they were found and when I closed the drawer, I found that one of the food items box was causing the drawer to not fully close. I placed the box in the top drawer and closed the FC drawer, and it is closing properly. I leveled the unit and tested door functions, and the unit is operating as designed. No water leaks were observed at the end of service, job completed. W11668671"

Arrived on site to inspect dishwasher not draining. Upon further inspection inspection I placed the dishwasher into diagnostics and observed no error codes. I ran the drain pump and found it to be operating without issue. I ran through component testing and found that all components were operating as designed. I checked the installation of the drain hose and found it to be correct. I ran a test cycle and ran the drain pump several times and the pump continued to operating without issue draing all water in the tub. At this moment the dishwasher is operating as designed. No water leaks observed during service.

"Arrived on site to inspect dishwasher door falling down. Upon further inspection, I found that the right hinge had failed. I replaced the right hinge and reassembled and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11766665"

Arrived on-site for ui not working. Found console wasn't lit up but the oven lights worked. The console was getting power so I replaced it and tested the oven. Everything is working as designed

Arrived on site to inspect oven displaying error code F3E0. Upon further inspection I placed the unit into diagnostics and observed error code F3E0 and F6E1. I gained access to the control and measured the ohms of the sensor and read 1082ohms. I checked for shorts at the sensor or sensor wires and did not observed any shorts. I gained access to the temperature sensors and found that the sensor leads were not making firm contact I replaced the sensor and cleared the error codes and power cycled the oven. I tested the oven and it is now operating The oven is now operating as designed. W11598120. No one on site to sign

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I ran the drain pump and found the drain pump to be seized and not running. I removed and replaced the failed drain pump and reassemble the dishwasher and tested. The dishwasher is now operating as designed. No water leaks observed during service. W11497943"

"Arrived on-site for range not working. Found the unit is working but the rf and lr burners are not heating correctly. I'm ordering WPW10342780 lr burner, WPW10434452 rf switch, WPW10411934 lr switch, and w11517959 rf burner for return visit. Office will need to reschedule ; ordrng 1 W11517959 (Rf burner) and 1 WPW10342780 (Lr burner) and 1 WPW10434452 (Rf switch) and 1 WPW10411934 (Lr switch)"

"Arrived on site to diagnose dishwasher with no power. Verified wall switch was in the ON position. Removed the kick plate to access the junction box. Removed the junction box cover and found the black (hot) wire connection loose. Secured the wire properly to the incoming power supply and reassembled junction box. Restored power and tested unit. Dishwasher powered on as designed. Ran a quick test cycle and confirmed unit filled with water, washed, and drained correctly with no leaks present. Unit is now operating properly. Job complete."

Arrived on-site for unit missing parts. Found the stops were damaged so I'm replaced them. Upper rack is now operating as designed. Used w11545307

"Arrived on site to replace the OWI sensor and sump and motor assembly. Removed and replaced the sump and motor, and reassembled the unit. Tested the dishwasher and found that the upper spray arms were not spraying correctly. Upon inspection, found the feed tube missing the 2nd and 3rd retainers, preventing proper water flow to the upper spray arms. Also noted damaged studs and screws that will need to be replaced. Ordered necessary parts. Office to reschedule return visit once parts arrive.; ordrng 1 W11690647 (Retainer 2nd level) and 1 W10892835 (Retainer 3rd level) and 1 W10708004 (Handle) and 2 W10826179 (Screw)s and 2 W11157086 (Studs)s"

Arrived on-site for a broken stop. Verified the issue. The part i have with me is incorrect so im ordering 2 WP8565925 stops for return visit. ; ordrng 2 WP8565925 (Stop)s

Arrived on site for unit not functioning. Going from sensing to done. Inspected and found belt failure not allowing motor to turn and unit timing out. Replaced belt and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect unit for no ice dispensing. Customer reported ice is being produced but not dispensing. Visual inspection confirmed ice container auger was frozen in place due to water intrusion from a weeping dual valve. When dispenser motor engaged, auger failed to rotate, resulting in a stripped coupler. Determined unit will require replacement of the dual valve and ice container assembly. Ordering parts, no parts installed, rescheduled for 9/11.; ordrng 1 W11185686 (Ice container)"

"Arrived on site to diagnose unit for gas smell when attempting to use the two front burners. Customer stated she lifts the cooktop to clean underneath but does not remove the screws that secure the orifice holders to the cooktop. Removed the screws and lifted the cooktop to gain access to the tubing. Upon inspection, found the tubing for both the left front and right front burners broken, which was causing the gas smell. Contacted Safety to report the findings, and Safety confirmed they will cover the repair. Ordered replacement tubing for the left front and right front burners. Will return once parts arrive to complete the repair. Contacted safety 7742304067 autho:W1F0B31WPL1 ; ordrng 1 W11590059 (RF tubing)"

Arrived on site to install previously ordered part. Replaced control W11608056. Test unit and is operating as designed. No leaks present. Job complete

"Arrived on site to test unit for tumbling and rubbing noises during operation. Ran the unit and confirmed the noise. Upon inspection, found the right side panel of the cabinet was bent inward, causing the drum to make contact with the side panel while spinning. This damage is preventing proper clearance and resulting in the rubbing sound. In order to correct the issue, the entire cabinet will need to be replaced. Estimate repair time at approximately two hours. Office will order the cabinet and contact the customer to reschedule once parts arrive.; ordrng 1 W11417441 (Cabinet) and 1 2hour (2 hour)"

"Arrived on site to diagnose dryer making a scraping noise during operation. Turned unit on to test and could not duplicate the noise. Removed top cover to gain access to the drum, belt, and support components. Inspected drum, belt, and rollersno visible damage, wear, or obstructions found. Unit operated quietly and sounded normal throughout testing. Customer was present and confirmed that the noise had stopped and was no longer occurring. No issues found at this time. Job complete."

"Arrived on site to apartment 3214 for won't stop running control panel allways. Upon arrival , ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Technical Service Pointer #: W11766193. Replaced control W11607638. Test unit and is operating as designed . No leaks present at this time. Please use S Code: S153EB. Job complete"

"Arrived on site to inspect refrigerator ice maker, not making enough ice. Upon further inspection, I tested temps in the FC=9 degrees, RC=39/40 degrees, and the icebox =24 degrees. I found some cubes in the bin, and the customer advised that the unit will produce good ice in the Max Ice selection, but it cannot keep up in normal production. I disassembled the FC section to gain access to the FC evaporator and found ice on the evap cover in the upper right corner. I was able to remove the cover, but due to the amount of ice, I was unable to remove the insulation. At previous service calls, the ice build-up has been present. I notified the office GC/PR of my findings and am ordering a sealed system repair. I am ordering the compressor, access valve, UV dye drier, FC evaporator, and CNOTE--3 HOUR JOB (in case all of the ice has not been removed during defrost). I recommended that the customer unplug the unit and allow it to defrost approximately 24-48 hours before we return to perform the sealed system repair. I had my customer sign the waiver of damages from defrosting the refrigerator and recommended they place towels around the sides and back of the unit to catch any water that might leak from defrosting. No water leaks were observed during service. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 WPW10608485 (FC evaporator) and 1 W11575003 (3 way valve)"

"Cx cannot find reciept with oder number of dishwasher on it. Advised cx to contact Costco to see if they can get a copy of a itemized statement or bill with the model nu,ber on it."

Verified that dispenser was leaking. Removed and replaced dispenser and rested in diagnostics and no leaks

"Arrived onsite for unit needing sealed system repair. Inspected and found compressor drawing high amps and cutting off. Pierced system and found still pressurized. Recovered and replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 24-48 hrs. Job complete"

Arrived on site for long dry time. Inspected unit found element heating just it takes 2 dry cycles to fully dry. Called PR for assistance tested thermistor PR advised to install new control. Replaced control customer will monitor job completed

Arrived on-site to install ordered parts for s153eb. I verified the M&S and the issue. Installed the new control and calibrated the unit. Also ran factory cycle and everything is working as designed. Usedw11607637 nobody is available to sign

"Arrived on site at apartment 5215 for continues to run after cycle is done control panel allways. Upon arrival, unit is unplugged. Ran diagnostics and get error code. F3-E1 pressure system fault. Need to replace control. Replaced control per Technical Service Pointer #: W11766193. Replaced control W11607638. Test unit and is operating as designed. No leaks present. Job complete please use S Code: S153EB"

Arrived on-site to install ordered parts. I installed the tblock. Inspected the harness and found no damage. Advised maintenance to install the new power cord. Used wpw10245259

"Arrived on-site for a door not closing. Found the trim was falling off the outer door so im ordering W11219379 outer door, W11178521 nameplate and WPW10310922 top vent for the return visit. Office will need to reschedule. ; ordrng 1 W11219379 (Outer door) and 1 W11178521 (Nameplate) and 1 WPW10310922 (Top vent)"

"Arrived on site to diagnose refrigerator that is making some occasional noise. Customer showed me some comes and goes when door opens. I did catch a couple instances of the damper grinding, so I replaced the damper. Retested and found no further issues present. Repair completed. Parts used - W11126851."

Arrived on site for washer shaking badly. Entered diagnostics and found f0e2. No other errors. Bounce test proves suspension is bad. Ran automatic test. All components passed. Replaced suspension rods. Recalibrated and verified operarion. Call complete. W11130362

"Arrived on site for a refrigerator that is getting really hot on the sides of the refrigerator. Inspected unit and work area. Upon entry, I found the interior of the home at 83?F. I gained access to the refrigerator and found the freezer at 0?F, and the refrigerator at 37?F. I gained access to the compressor area and found the skin.It did not have a condenser fan. I asked the customer about the ambient temperature in the house and whether they used air conditioning. The customer advised that she does, but that she likes them. The internal temperature of her I house to be in the 80s because she gets cold easily. I did explain to the customer that because this unit does not have a condenser fan and the ambient temperature is higher than normal, the machine uses the sides of the refrigerator to remove the heat away from the refrigerant lines. I did advise her that this is normal operation. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to follow up on drier that is throwing AF issue / not venting again. On arrival customer clarified that they are pulling lint screen out and some lint is coming off the screen, which ends up getting caught in the louvers of the outdoor vent. I disassembled the unit and checked the screen guide and found nothing abnormal. Whatever is collecting on the lint screen is either clumping or not sticking. Unit is working as designed and there is no repair or adjustment that can be made. I recommended customer change the type of vent to a door vs a fixed louver, since nothing can be done with the machine. Called and documented with tech line, SR7742349658. Call completed."

"Arrived on site for refrigerator not dispensing. Found water is working but auger does notmactuvste when switch is pushed. Opened door and tested and auger and solenoid both work. Found door is damaged and not pushing the switch closed all the way. Will need new door, office will call to schedule ; ordrng 1 LW11026355 (Door fzr)"

Arrived on-site for a dryer that is not starting. Inspected unit and work area. The customer stated that the washing machine worked. But not the the dryer does not. I tested the dryer and confirmed the customer's complaint. I checked voltage and found proper voltage and polarity. I checked the thermal fuse and door switch and found both to be working and operating as designed. It went ahead and replaced the timer and tested the unit. I still found that the dryer would not start. I checked all collectrical connections and found everything properly seated. Ordering the drive motor and blow a wheel for repair. The office will need to contact the customer about a return date due to limited parts availability. W10854240.; ordrng 1 WPW10448901 (Motor) and 1 WP696426 (Blower wheel)

"Arrived on site for refrigerator making noise. Found door gaskrt warped and torn. Ran test 3 and confirmed mktor and damper are working normally. Not able to duplicate noise at this time, suspect torn gasket allowed ice to build around damper or fan causing the noise. Replaced door gasket. Used heat gun to form into place. Call complete. W10407212"

"Arrived on site to inspect refrigerator producing making unusual noises. Upon further inspection, the customer informed me that she hear a vibration noise. I checked temperature and measured 37 degrees RC and 0 FC sections. I entered diagnostics mode and observed no error codes. I entered service mode and activated component testing and tested the fans compressor and baffle. All component are operating as designed. I could not replicate the sound or find any issues with the machine. No water leaks observed during service."

ART308FFDM11 Arrived on site for a range that isn't working. On arrival I verified that the range is tripping the breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct. I took amp draw only oven on it was 14.67 and with all burners on high and oven on it was 39.88 product works as it's designed no parts used. I recommend client to contact home builder if it happens again so they can replace the breaker. I recommend to leave oven on for one hour. I let client know that they should contact gfci breaker company for information on correct gfci breakers Calling whirlpool safety Sr #

"Arrived on site to inspect refrigerator ice maker, not making enough ice. Upon further inspection, I found the bin full of ice, and I tested temps in the freezer section. Temp reading was 5 degrees on the second shelf in the freezer. I tested temps at the ice maker and found it at 8 degrees. The customer advised he was told the ice bin would be full after 24 hours and, if not, to call it in for service. I advised the customer that it would take at least 24 hours for the first batch to drop after service and then an additional 3 days or approximately 72 hours for the bin to fill completely. I provided the documentation from the owners manual to the customer. I tested the emitter/receiver boards by closing the receiver door and found the LED solid, which tells me the boards are functioning properly. The unit is operating as designed, and no water leaks were observed during service. Job completed"

Arrived onsite for fan chattering. I found the fan blade worn and broken. I replaced the fan motor and it now sounds as designed. Call complete. Installed W11100651 BLOWER FAN.

"Arrived on site for customer complaint of unit not draining and spinning properly. Found drain pipe from house was backing up and drain hose to far down into stand pipe. I adjusted drain hose, unit tested good. No error codes in diagnostic mode. Unit passed all diagnostic tests."

"Arrived on site for customer complaint of unit not starting a cycle. Found issue with capacitor. I replaced capacitor, unit tested good. Part used w11395618"

Verified ice maker not cycling. Removed and replaced icemaker and tested. Ice maker cycled and filled with water.

Arrived on site to inspect cooktop not mounted properly. Upon further inspection I found that the cooktop does not have any mechanical issue it is just not sealed with silicon to hold it in place on the counter. I informed the customer that it is an installation issue and she will need to contact the builder to install it correctly. No gas leaks observed during service.

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced ice maker (W11692161), valve (W11548535) and ice container (W11185686). Ran a harvest cycle, unit completed a full harvest and filled with ideal amount of water. Unit is now running as designed, no leaks detected, job complete."

"Arrived to unit 1207 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed. Vacant unit. No one available to sign."

"Arrived on site to replace previously diagnosed parts. I replaced heating element, unit tested good. Part used w10518394"

"Arrived on site for customer complaint of unit not advancing, found failed actuator. I replaced actuator unit tested good."

"Arrived on site to test unit for pump running. Upon arrival customer stated mid cycle the cycle stopped. When trying to engage a drain and spin cycle the unit only made a suction noise, no LEDs illuminate. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11124710) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived to unit 9202 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed. Vacant unit. No one available to sign."

"Arrived on site for customer complaint of gas leak. Used gas leak detector to locate leak coming from center burner valve. This is an outdoor grill, normal wear and tear for being a 2008 model"

Arrived onsite for dryer drum damaged. I confirmed the drum is damaged and has a hard spot in it. I replaced the drum and unit now looks and operates as designed. Call complete. Installed W10381481 DRUM.

Arrived on-site for f6e1 Error. Found panel separating not allowing cycles to select and also allowing gap for moisture to get to UI. Replaced console and UI. Tested and unit is functioning properly. Job complete

"Arrived on site for unit not operating. Upon arrival, unit was unplugged. Plugged unit in and immediately started draining. Checked error codes and found F3E1 and F1E1. Proceeded to replace W11607637 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit shaking when spinning. Upon arrival, ran load during consumer cycle and found unit wobbling during the initial spin. Upon closer inspection, found front left leg was loose. Re tightened leg and tested and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on-site for unit not starting. Found the contol not responding so I replaced it and put it in diagnostics. Unit wouldn't agitate or spin. Found the actuator was out of place so I replaced the actuater and splutch. Unit still isn't working. Getting no error codes. I'm ordering the W11449840 gearcase, and w11026785 motor for return visit. Used w11481722, w10721967, w11633359; ordrng 1 W11026785 (Motor) and 1 W11449840 (Gearcase)"

"I arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit just won't start and was doing what it was doing the last time. I tested the unit and found the machine making a buzzing noise but not actually spinning to start the cycle. I checked underneath and found the capacitor broken, causing the issue. I replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete. W11395618."

Arrived onsite for microwave console not responding. I found the console to recieve correct voltage but the led screen not powering on. I replaced the console and unit now operates as designed. Call complete. Installed W11451816 CONSOLE.

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer explained that the issue is the same as last time with the grid cutter. I checked the grid cutter and found one of the wires split, causing the issue. I replaced the grid cutter and tested the unit. I found the unit working and operating as designed. Call complete. W10919199"

Arrived for Refrigerator not cooling properly. Upon arrival leasing stated she just moved in. I found the dog inside the unit to be loose. Leasing called customer and stated they aren't having issues with the Refrigerator and are not comfortable with me entering the apartment. Unit operates as designed and I advised leasing if she has issues to have another ticket made. Call complete. Couldn't access unit.

Arrived onsite for a microwave that is not heating. Inspected unit and work area. The customer advised the machine just died and started making a loud noise. I tested the unit and confirmed the customer's complaint. I went ahead and replaced the diode and magnetron and tested the unit. The unit began to work and operate as designed. Call complete. W11256462 and WPW10693025.

"Arrived on site at apartment 5208 for customer complaint of unit tripping the breaker. Found loose connection at L2 at terminal block. I tightend connection, unit tested good."

Arrived on-site for a unit not starting a cycle. Found strike not entering latch mechanism. Door panel was bent. Corrected door panel and now strike was flush. Tested and cycle started as normal. Unit is now functioning properly. Job complete

Arrived onsite for unit tripping breaker. Customer stated its intermittent and no specific time frame. Ran unit for 20-25min with no issues. Ground strap is not an issue. Unit does not automatically trip. Unit cycling and does not trip. Unit is properly polarized and load is balanced. Referred customer to nuisance tripping service pointer. Gave contact info for breaker manufacturer. Documented with safety team SR#7742304470.

"Arrived on site for a dishwasher that is not starting cycles. Inspected unit and work area. The customer advised that the unit would start, and two minutes later, it would shut off and flash an error message at them. I ran the unit through diagnostics and found an F8 E2 (drain pump electrical problem) and F8 E3 (drain stuck on) error codes indicating an issue with the control. I replaced the control and ran the unit through diagnostics. I found the unit finish a full diagnostic cycle without issue. I ran the unit on a normal wash and found the machine working and operating as designed with no leaks present during operation for over twn minutes. The unit it is working and operating as designed. Call complete. W11225084."

"Arrived on site to test unit for beeping noise, tested unit found console acting erratic, replaced console and tested unit is now running as designed no leaks detected job complete installed W11632700"

"Arrived on site to test unit for not working properly, tested unit found unit randomly shutting off during diagnostic, during water fill valve does not shut off, will need to replace control and recirculating pump, per customer rescheduled for 9/16; ordrng 1 W11034363 (Control)"

"Arrived on site to test unit for noise during operation, tested unit found not come from motor mount, added sound pads and tested but a loud rumbling noise is still present in the rear making the whole unit shake, inspected drum and found it out of shape, customer stated that it always made that noise but was told it was normal, will need to replace drum to fix issue, ordering part office to reschedule installed W11113654; ordrng 1 W10541657 (Drum)"

"Arrived on site to perform sealed system repair on ice machine. Coils tell by smell unit had a burnout. Removed entire sealed system and found all components flooded with oil/burnout. I installed the new compressor, condenser, drier, and evaporator but can not complete the job without a hot gas valve which was not on hand. Original hot gas valve was completely full of oil. Return visit scheduled for 2 hours, ordering hot gas valve. Parts are almost all installed, hot gas valve needs to be installed and remaining evap lines connected. Office to schedule ASAP. Parts used on this visit - W11735041, Wp2313624, WPW10218037, W11506635, W10843121.; ordrng 1 WPW10534030 (Hot gas valve)"

"Arrived on site to inspect dishwasher, not drying dishes. Upon further inspection, the customer advised that there is condensation inside the unit after a wash cycle has been completed. I checked the filter, and it was clean and found that the customer is using rinse aid. I placed the unit in diagnostics, showing no error codes and tested. While testing, I used my multimeter to test amp draw to the components. With the heating element on during the wash cycle of diagnostics, it was showing 7-9 amps, and during the drying cycle of diagnostics, it was showing 7-9 amps as designed. I removed the upper spray arm and poured water onto the heating element, and it sizzled. I did the same again to demonstrate to my customer how the element is heating properly. The customer advised that they have a water softener system. I explained what a water softener system does to the water and the effects it can have on the dishwasher. I made recommendations for use and care, as well as detergent and rinse aid use. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to test unit for leaking,customer stated that water is accumulating inside tub, tested unit found all components activating and running properly, found unit high drain loop has popped off the hook, installed high drain loop and secured it with zip ties observed valve valve and did not notice any weeping in valve, if this issue persists then control and valve will need to be replaced at this time job complete"

"Arrived on site to diagnose ice machine not powering on or making ice. Found unit completely dead. Unit only powered on after I moved it out, indicating a short in the external drain pump. I replaced the external drain pump and ran. Found unit filling ultra slow due to a bad valve as well. Replaced valve and tested unit. Verified proper operation. Parts used - W10897719, W11539855."

"Arrived on site for customer complaint of drain pump running constantly, found issue with control board, I replaced control, unit tested good. Part used w11603810"

"Arrived on site to test unit for tripping breaker, tested unit found no loose or shorted connection, customer stated unit randomly trips breaker, started oven and after a minute or so the breaker tripped, followed service pointer and replaced both elements and control, pre heated oven to 500 and advised customer to keep it there for 2 hours, if breaker is still tripping after the breaker will need to be replaced and documentation needs to be provided to safety called safety to document SR# 7742226776 at this time unit is running as designed job complete installed W11182107, W10856603, W11707168"

"Arrived on site for unit tripping breaker. Upon arrival, customer stated unit will trip almost every time they use the oven. Proceeded to remove ground wire and ran oven to 500F bake max temp. Ran for 30 minutes. Resecured ground wire and retested again after cooling down oven to 230F. Ran preheat again and unit did not trip. Called Safety Bianca to document. Unit is functioning as designed. No parts needed"

"Arrived on site to replace previously diagnosed hinge, replaced and tested unit is now functioning as designed no leaks detected job complete installed W10826075"

Did not receive defrost heater with parts. Told cx that i didn't have the part and will have to reschedule. Cx stated refrigerator is still cooling since it was defrosted on the last visit. ; O-emld tckt

"C. Stated that unit is not wo4king. Ran diagnostics and found door lock fault. Not sure if it is an old fault code. Ran diagnostics selt test and the unit worked fine. Ran normal wash and the unit filled washed, I drained unit and ran spin and no issues. Did find some suds in the washer. Drum was not loose, there was no bearing noise during high spped spin. Tub had normal amount of bounce and struts seemed fine. Cx soap maybe causing some issues with sudsing and draining. Unit is working as intended"

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that the Start button doesn't work, but the unit has turned itself on a few times during the night. I placed the unit in diagnostics showing error code F2E1-stuck key, which would explain why it's turning itself on. Also, while testing, I found the Start button is working now. I took the unit out of test mode and tested in a normal cycle, and when I pressed the Start button, the unit turned on and began the cycle. When I went to replace the main control/UI, I found the part sent with me today is the incorrect control. I researched the control part number and found the part needed is out of stock. I am ordering the correct control and office to schedule return service due to the availability of the part. No water leaks were observed during service. ; ordrng 1 W11683480 (Main control)"

Valve was humming. Checked supply line at it had water. Replaced water valve assembly and regulator started to leak. Removed new regulator and put old one back on. Turned down valve at source and still no water to valve. Builder? Said that the house is on a RO system and the psi is about 60-70. Ordering new water valve. Also noticed kinks in supply line and advised to have it replaced. ; ordrng 1 W10897719 (Valve)

Verified drain pump continuously running and pressure fault. Removed and replaced control board. Ran calibration and auto test. Washer is functioning as intended

Verified start button not working. Removed and replaced control board. Tested start button and it works. Dishwasher fills and washes and drains.

"Arrived on site. Found unit making too much ice diagnosed a defective bin thermistor, replaced bin thermistor ran diagnostic all test passed. Wpw10511923"

"Arrived on site for unit not defrosting and refrigerant leak at manufacturer weld joint. Customer defrosted unit,replaced the evaporator, harness,thermistor and control,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good checked frost pattern good. Let unit run,checked evaporator and compressor compartment no traces of dye reassembled unit,checked air flow good. Used w11496881,w11501934,w11507067,wpw10383615"