We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for control panel not working. Test unit and found normal wash not reposing. Replaced console test unit and found tub damaged. Tub will need to be replace will need 2 hours advised customer not to use unit due to potential leak. Office yo reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump and motor) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Kimo
Job Details: 01/23/2023
Arrived onsite for a cooktop with a malfunctioning center burner. Upon inspection I found that the burner would go out when set to simmer. I am ordering the sender gas valve. And rescheduled ordrng 1 W11246817 (Center VALVE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78704
Luis
Job Details: 01/23/2023
"Arrived on site for no lights and dispenser not operating. Found lights off deli ui unresponsive,removed deli control no issue,found broken wire or harness,disconnected harness to deli door,power cycled unit all lights working dispenser working as designed ordering a new harness assembly. ; ordrng 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Meadowlakes, TX 78654
Maurice R
Job Details: 01/23/2023
Arrived onsite for fridge not cooling. On inspection found the unit had a 3 inch of frost and ice on the FC evap. I put the unit in diagnostics and found the FC defrost was open. On this model I have been finding the heater connector pin not seated after a freeze that is keeping the heater from turning on. I order a wiring harness for the FC and returning the fan motor for evap and the thermistor. No water leaks detected during service. Informed the customer to lay towels around the fridge to catch the water as it melts.; ordrng 1 W11565110 (Wire harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
"Arrived onsite for microwave hood light not turning off. Upon arrival inspected unit. Found relay on board stuck, allowing constant voltage to be supplied and light not shutting off. Will need board replacement. Also ordering housing. Office to reschedule.; ordrng 1 W11552018 (Control) and 1 W10210871 (Housing)"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436Hl00
Near Marble Falls, TX 78654
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose cooktop with damaged left most bezel. Found bezel is ok, the screw is missing due to a damaged bracket on the manifold valve, so only right side can be attached. Ordering manifold and screw to resolve. Office to schedule when parts arrive. Info and pics sent to SR for research on screw. ; ordrng 1 W11338090 (Front Left Manifold) and 1 Research-bezelscrew (Parts research - bezel screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kingsland, TX 78639
David Z
Job Details: 01/23/2023
"Arrived on site to replace hub and tub ring per previous diagnosis. Was unable to remove washolate from unit. Broke washplate apart and removed it, but could not get the collar off of the gearcase shaft from the washplate. Collar is seized on and is not coming off by force. Requesting autho for tub and basket replacement due to stuck collar being unable to go through hub. Office to schedule with approval. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter Screw) and 6 WP8533953 (Hub Screws)s and 1 W11050804 (Cap) and 1 W10752187 (Agitator Screw) and 1 W11454734 (Gearcase), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Joe Z
Job Details: 01/23/2023
Arrived onsite for Stove top burner ignitor not sparking. Upon arrival test unit and front right burner does not spark. Removed rear panel to test spark module and is good. Inspected wiring and is good. Found electrode has failed. Need to replace right front electrode. Office to reschedule ; ordrng 1 WPW10515459 (Electrode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 01/23/2023
"arrived onsite for a refrigerator that has slow ice production in the rc ice maker. Upon inspection I found 5*in ice box and the a e5code ice maker thermistor stored. Upon further testing I found that all other sensors and furnaces work normally. I am ordering the ice maker, I, control,and ice box. Office to reschedule. ; ordrng 1 W11579560 (Rc ice maker) and 1 W11579559 (Ui) and 1 W11224256 (CNTRL-ELEC) and 1 W11605504 (Ice box)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS20
Near Austin, TX 78739
Scott
Job Details: 01/23/2023
Arrived on site to replace microwave door . Found I had wrong eng number . Reordering correct door . Call to set return . ; ordrng 1 W11600220 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit is making a rattling noise. They provided a video of the noise which sounded like valve chatter when calling for water. I tested the water dispenser and could hear a light chatter, but the customer advised that the noise is coming from the right side of the unit. I placed the unit in diagnostics and tested the damper and found the noise to be coming from the damper. I am ordering the damper and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/27/23 (MS). No water leaks observed during service.; ordrng 1 W11236851 (Air damper) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Scott
Job Details: 01/23/2023
Arrived on site for oven not heating . Custome mentioned oven would run for a few mins and then flash an error code . Ran diagnostics and found fan speed error codes . Ordering fan blowers . Call to set return ; ordrng 2 W11598119 (Blower)s
We serviced a
JENN-AIR BUILT IN COFFEE
Model JBC7624BS00
Near Jonestown, TX 78645
Maurice R
Job Details: 01/23/2023
"Arrived onsite for coffee machine not dispensing water. Gain access to the unit, when I call for coffee there is no coffee comes out of the unit. You see no water is going through the water lines. Replaced the and still no water for the coffee. Ordering parts for unit,Sr7735559070; ordrng 1 W10661084 (Meter) and 1 W11314484 (Filter) and 1 WPW10661091 (Control board) and 1 W11363553 (Protector (capacitor )) and 1 W10661744 (Regulator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
Arrived on site and found counter light is always on. Replaced control panel but this had no positive effects. They control bar will be needed to complete repair; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Scott
Job Details: 01/23/2023
"Arrived on site for washer vibrating . Found belt guard had come off and got damaged . Ordering cam , belt , cap , guard ,screws, . No water leaks detected. Call to set return ; ordrng 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Cap) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Guard) and 2 W11573574 (Screw)s"
We serviced a
GE MICROWAVE
Model JVM3162RJ3SS
Near Georgetown, TX 78628
Maurice R
Job Details: 01/23/2023
Arrived onsite to replace MW door. Installed the new door on MW and found 2 dents in the door. Reordering the door.; ordrng 1 WB56X32913 (Ge MW door)
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL01
Near Georgetown, TX 78628
Gerry C
Job Details: 01/23/2023
"JDRP548HL01 Arrived to instal previously diagnosed and ordered parts. I was able to enter service test mode via the right UI controller and found F3E1, F6E9, F6E4, F1E0 stored in memory and I cleared for testing and repair. I removed and replaced the left UI and expansion board and tested. All functions returned to the left side, but the right UI would not accept commands. I was unable to clear any further codes in either UI and ruled that out. Office to order the UI and we will have both LH and RH in hand, incase of need. I was able to adjust all six burners to get them to ignite as designed. No gas leaks detected during service. Office to contact the customer to arrange return service.; ordrng 2 W11492266 (UI)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Kimo
Job Details: 01/23/2023
Arrived onsite for a DW that is leaking when in use. Upon inspection I found that there was a leak at the to left corner of the DW tub where the Welless meet. I am ordering the tub. Office to reschedule. ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Kimo
Job Details: 01/23/2023
Arrived on site for a range with a right front burner that is not Ignite. Upon inspection I found that the right front burner no spark I am ordering the igniter and the spark module. Office to reschedule.; ordrng 1 W10669525 (IGNTR-SURF) and 1 W11590249 (Spark module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78732
Luis
Job Details: 01/23/2023
"Arrived on site for no ice and loud noise. Compressor running at high speed,ran diagnostics loud noise from ice box fan,removed cover found evaporator incased in ice uploaded picture unit not running through a defrost cycle,diagnosed a defective thermal fuse in harness. Ordering updated control kit,harness assembly and cover. ; ordrng 1 W11396530 (Harness) and 1 W11533213 (Control) and 1 W11394920 (Cover)"
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Round Rock, TX 78664
Kimo
Job Details: 01/23/2023
Arrived onsite for a dryer that is not heating. Upon inspection I found that the connections at the heating element where damaged I repaired them and tested unit and found unit operating as designed. I also advised customer to have his vets cleaned.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Austin, TX 78731
Vincent
Job Details: 01/23/2023
"Arrived on site for refrigerator, inspected unit and work area. Arrived to install previously diagnosed parts but the water supply line was not receiving water because it was disconnected from the main water valve. I advised customer if I installed icemaker and water valve it would still not function so they decided not to do anything with icemaker. I gained access to the drain tube and replaced it with new one. I then gained access to the evaporator and used steamer to remove all ice build up and to make sure it would drain correctly. Unit is now operating as designed and no leaks where observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I test3d the water dispenser and the dispensed slowly. I removed the filter and retested and the water dispensed as designed. Customer advised that the filter has not been replaced in a long time. I placed my filter bypass in the filter head and retested and it operated as designed. I found mold on the filter head as well. I tested the ice maker and found the motor is bad. . I removed and replaced the filter head and ice maker and tested both and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Wimberley, TX 78676
Andrew
Job Details: 01/23/2023
"Arrived on site to test unit for squealing noise. Found belt slipping due to being stretched from normal use. Upon further inspection found rollers and idler seizing up. Replaced belt, idler and rollers. Unit now working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Austin, TX 78746
Wesley
Job Details: 01/23/2023
Arrive onsite and determined the cooktop could be replaced to repair the unit.Completed installation. Unit is now operating as designed. All checks good.
We serviced a
GE VENTHOOD
Model JV966D3SS
Near Austin, TX 78759
David S
Job Details: 01/23/2023
Arrived on site for Ge vent hood lights being out. I inspected the unit and work area. I found both bulbs out. I gained access to the harness and tested voltage to the sockets. I found both receiving 12 volts. I spoke to the customer about needing new bulbs. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 01/23/2023
Arrived onsite for leaking dishwasher and found unit operating with cracked failed tub. No evidence of abuse of the unit causing failure. Cost to repair OOW would almost double the replacement cost. Advised customer on findings and was made aware that tenant had been continuing to use the dishwasher after becoming aware of the leak for stated lifestyle/convenience reasons. Advised tenant to not to continue using the leaking dishwasher. Noted to customer/owner that ongoing use may have increased drywall/floor water damage.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
Paul
Job Details: 01/23/2023
Arrived onsite for a dishwasher not working and responding to touch correctly. I found the cancel key sticking and an F2E1 stored error code. I replaced the console and tested the dishwasher. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator leaking water onto the floor and accumulating at the bottom of the freezer. Upon further inspection, I removed the bottom drawer from the FC section and found a slab of ice at the bottom. I found the FC evaporator drain tube clogged with ice. I pulled the unit out and removed the back cover and found the drain tube clogged with debris. Removed the tube and cleared the debris and re-installed the tube. Using my steamer, I removed the ice from the drain and tested with hot water from my steamer and the drain is clear. Customer advised the ice cubes are coming out hollow and they recently had another company replace the ice maker. I found the ice maker was installed correctly and was tilted causing the all,of the water to flow to the back (motor area)and the cubes were coming out hollow. I reseated the ice maker and tested and it is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRTS3
Near Austin, TX 78734
Luis
Job Details: 01/23/2023
"Arrived on site for thin ice. Ran diagnostics strong water flow,water not filling the pan fully due to defective water sensor,replaced water sensor pan filled evaporator plate frosting correctly and pumps working; used 1 WPW10548509 (Water sensor) from stock"
We serviced a
LG WASHER
Model WT7300CW/01
Near Austin, TX 78759
David S
Job Details: 01/23/2023
Arrived on site for lg washing machine not powering on. I gained access to the main control and found it receiving good voltage. I gained access to the console control and found it receiving voltage.. I installed the part. I found it coming on and working
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site ton inspect washer lid rusting. Upon further inspection, I found the lid rusting at the back under the lip of the underside the part. I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for leaking water from back, customer stated that he replaced valve but water is still leaking, inspected valve and found that water lines were crossed threaded, removed hose and corrected issue, water lines are now seeded correctly and not leaking water, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Niederwald, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for F1E0 error code internal board damage. Test unit
We serviced a
KENMORE REFRIGERATOR
Model 106.749494
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator with water collecting inside the RC section. Upon further inspection, I found water dripping from the vents from the FC section. I found ice built up on the FC evsp drip pan. The unit was defrosting at this time. Pulled the unit out and found the evsp tray at the back bottom of the unit dry. Using my steamer, I cleared the ice and cleared the drain tube and tested the drain tube and found it draining properly. No water connections to the unit and no water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78737
Luis
Job Details: 01/23/2023
"Arrived on site. Installed a new fill tube and fill tube heater,ran diagnostics icemaker passed harvest ran fill test passed no leaks,ran water dispenser good no leaks.
We serviced a
WHIRLPOOL DRYER
Model LEW0050PQ3
Near Austin, TX 78702
Wesley
Job Details: 01/23/2023
Arrived onsite and found unit will require 2 man to make accessible for assessment and repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
"Arrived on site and found customer has defrosted refrigerator. Replaced user interface, harness, heater, thermistor. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Spicewood, TX 78669
Luis
Job Details: 01/23/2023
Arrived on site found broken icemaker from mold to gear box replaced icemaker ran diagnostics icemaker passed ran fill test passed.
We serviced a
LG WASHER
Model WM34006W
Near Austin, TX 78737
Scott
Job Details: 01/23/2023
"Arrived on site for dead washer . Found unit plugged into power strip. Tested and found only the outlet that washer was plugged into was bad , rest of stip was good . Shifted plug to different outlet and unit is powering up and working. No water leaks detected at time of service . Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect oven door with debris inside. Upon further inspection, I found the oven door with a liquid streak on the inside of the panels. I removed the door from the unit and disassembled the inner panel from the outer door glass and cleaned the debris. Reassembled the unit and tested door functions. I made recommendations for use and care. Job completed."
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS24
Near Austin, TX 78704
Luis
Job Details: 01/23/2023
"Arrived on site for no cool. Powered unit on compressor and fans powered on,removed evaporator cover found traces of oil on evaporator coil diagnosed a leak at the evaporator,part is not serviceable unit is unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Georgetown, TX 78626
Gerry C
Job Details: 01/23/2023
"WRS315SNHM00 Arrived to inspect leaking. The unit had leaked one time after our latest service. I inspected the drain tube and found it free of plugging. The FC chamber to drain sleeve had limited compression, but not enough to restrict flow, during my observations. Inspection of the drain area within the FC revealed a dime-sized piece of foam that was loose in the area and able to move into the upper portion of the drain and then away from it, causing the intermittent overflow through the FC chamber. I removed the debris and tested and the drain worked as designed. In the unlikely event there are further issues, the drain will require a stint, but it is unlikely and should be ad unless necessary. No leaks observed during service. Warranty applied to service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found small puddle underneath. Inspected and found hose connector at drain pump loose. Secured connections and tested. No leaks present at this time. Called landlord to explain finding.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC1
Near Austin, TX 78738
Kevin
Job Details: 01/23/2023
"Arrived on site and inspected washer and found saved error code F9 E1 again. Inspected drain pump and found clothing item in drain catch again. Customer requested that rear panel on washer be left off so it is more accessible for them, Ran a diagnostic cycle to confirm it is now draining properly, job complete
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Cedar Creek, TX 78612
Joe Z
Job Details: 01/23/2023
Arrived onsite for OVEN DOOR ISN'T CLOSING JUST RIGHT. Upon arrival inspected unit and found that the top oven door is not latching to oven. Found that the hinges are mounted to door slightly out of position. Re positioned hinges and door is now closing correctly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3830WP02
Near Round Rock, TX 78681
Paul
Job Details: 01/23/2023
Arrived onsite for a wall oven that gave an error and said to call for service. I checked stored error codes and found an F8E1 error. The customer stated it only did it once and hasnt errored again with them using the oven since. I tested low fan speed on both ovens and found upper 1312 rpm lower 2137 rpm. I called techline and spoke with Austin to verify if the speeds listed in an older service manual were correct and he said yes low speed range is 400-3000 rpm. I explained to the customer both fans were within range at this time. I rebooted the oven and erased the error. All is working as designed at this time.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that they are having the same issues and before and they made the changes as recommended and the unit continues to intermittently fail. I removed the front panel and inspected the burner, ignitor, sensor and valve. All looked good. Tested the components and found all are within range. Found unit only operates under timed dry and will not function properly with other settings per customer. Based off my testing s, the main control will need to be replaced.. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for burnt wires, tested unit found L2 has got loose and grounded out burning terminal block and wires, call safety to report findings, installed power cord, tested unit, unit now heating and running as designed,
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/23/2023
Arrived on site to test unit for no power. Verified proper voltage entering thermal fuse but not exiting. Got open reading on fuse. Replaced fuse and heated to 359 with no issues.
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Blanco, TX 78606
Andrew
Job Details: 01/23/2023
Arrived on site to test unit for not washing. Found unit had bad latch. Replaced latch assembly and unit completed diagnostics with no issues. Unit is now spinning and agitating as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78738
Kevin
Job Details: 01/23/2023
"Arrived on site and inspected washer and valve and control board have burnt out. Whirlpool is covering diagnosis
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Round Rock, TX 78664
Kimo
Job Details: 01/23/2023
"Arrived onsite for a wall oven that is not heating at the top oven. Upon inspection I found that the thermistor, heating elements good. Upon further inspection I found that there was a connector that was not Securely connect to the control I corrected this and tested unit and found unit operating as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 01/23/2023
Arrived onsite for Microwave Not Starting. Upon arrival inspected unit. Control is operating correctly. Customer stated that the fan is not running. Test blower and is not operating. Unit does heat correctly. Removed unit from wall and inspected blower. Found harness to blower bad. Cannot proceed with repairs. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFB
Near Austin, TX 78726
Vincent
Job Details: 01/23/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was light not coming on. I inspected light and they where good. Found that the door switch for lights to come on was stuck with something sticky. I removed switch and clean it and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78705
Wesley
Job Details: 01/23/2023
"Arrived onsite for stacked unit washer ui communication failure. Reset did not correct. Repair approved by Completed repair by replacing console and reinstalling units and testing. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS8
Near Niederwald, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to replace control board and socket. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/23/2023
"Arrived on site to test unit for water building up between uses. Found water was up to sump screen on arrival. High drain loop still installed properly. Removed drain hose and ran water through with no success at making check valve fail. Fill valve does not seem to be weeping. Ran multiple diagnostics with no signs of any issues or failures. Spoke with Techline and advised of issue persisted recommend replacing fill valve, drain hoses. Advised customer to monitor and take pics of issue prior. No leaks detected. Job complete. SR#7735558578"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near New Braunfels, TX 78132
Andrew
Job Details: 01/23/2023
Arrived on site to test unit for not cooling thoroughly in microwave when using broil/convection features. Last visit advised to download app and connect unit to WiFi. Upon arrival on todays visit unit was not connected to WiFi as instructed. Found no issues with unit. Currently working as designed. Spoke with Techline and was advised to have unit connected to WiFi for software update. Unable to pull unit out completely as warming drawer in way of outlet. If issue persists recommend extra pay and 2hrs to remove warming drawer to pull unit out. Job complete. SR#7735559207
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect wall oven time not keeping. Upon further inspection, the customer advised that they recently set the time on the oven control panel and its now 6 minutes faster than the actual time. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and checked to see if the unit was connected to wifi in the settings function and it was not. Following the tech sheet, I removed and replaced the main control and tested. The customer advised that they do not have their internet connected in the home. I advised the customer to download the whirlpool app on their phone and follow the steps in connecting the unit to WiFi. I demonstrated on the oven where they needed to go in the settings function and provided the whirlpool WiFi connect temp phone number if they needed assistance or they could contact our office and request to speak to me and I would help them set the WiFi up on the oven. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/23/2023
Arrived on site for refrigerator with broken ice bin. Upon arrival confirmed issue but no no failures in ice maker. Found ice bin had split down the middle and was allowing ice to be angered forward into dispenser. Replaced bucket and found dispenser functionality restored and bucket no longer leaking. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Volente, TX 78641
Paul
Job Details: 01/23/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts.I finished removing the ice that was left on the FC evaporator and I found one of the thermal fuses open in the heater harness. I replaced the evaporator fan assembly with the thermal fuses. I removed the remainder of the ice on the RC evaporator. I found the evaporator bowed out against the cover. I installed parts from the drain pan kit to correct this. I replaced the RC evaporator fan and the UI. I tested the unit and found it cooling down and working as designed. I explained to the customer that the unit should be cool enough by tonight to start making ice if the icemaker is good. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose ice machine that is making loud noise when in use. Customer showed me video of noise which sounds like fan blades contacting am object and making a loud buzz. Removed rear panel and moved refrigerator lines and insulation away from the condenser fan, and pulled blade tighter on shaft. Didn't hear any noise after. If issue returns, we will need a 2 hour window to separate the unit and replace the condenser fan, which is not easily accessible. At this time no further noise found. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Austin, TX 78759
David S
Job Details: 01/23/2023
"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the dryer and could hear a little squeal. I gained access to the blower wheel and found it in good condition. I gained access to the guide wheels and found one of the clips not installed properly. I found the guide wheel grinding against the stabilizing bar. I replaced the guide wheels, clips, belt and pulley. I reassembled the unit and found it working properly with no more squealing. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, TX 78610
Matthew
Job Details: 01/23/2023
Arrived onsite to replace faulty timer. Replaced timer and tested. Ran unit and unit stopped when it was supposed to. No more excessive noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
"Arrived on site and found fresh food door switch is broken after replacing it light is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78739
Luis
Job Details: 01/23/2023
"Arrived on site for freezing in fresh food section. Found fresh food thermistor not in housing location in front of led,removed housing installed thermistor to correct location on housing"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near McGregor, TX 76657
Jonathan M
Job Details: 01/23/2023
"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer advise if they had a load that they had washed back in December that never finished and left water at the bottom of the washer. Since then, whenever they go to start a cycle, the unit will just flash them. Did find an F9 E1 (long drain) error code flashing on the screen. Placed the unit into a drain and spin and found that the unit would lock and unlock but then do nothing. Gained access to the control and measured resistance to the drain pump. Found it open. Checked underneath and checked resistance on the drain pump and found 19.8 ohms of resistance. Checked through the harness and found that the neutral wire from the control connector and the drain pump connector was open. Found the neutral wire split underneath the washer. Add a male and female connector to both wires and reconnected the wiring. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Scott
Job Details: 01/23/2023
Arrived on site for dishwasher door flopping down . Found left hand hinge spring not latched in to door bracket . Reinstalled spring . Door is functioning properly now . No other issues found . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Maurice R
Job Details: 01/23/2023
Arrived onsite for dishwasher not power on. On inspection found that there was no power to the outlet. I plugged the unit into the disposal plug in the unit powered up. Checked the breaker was not tripped. Told customer that his plug maybe bad or the breaker is bad. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near New Braunfels, TX 78130
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for burner not regulating temp, customer stated that front left burner just stays hot and then stopped working completely, tested unit found bad infinite switch, replaced switch from truck stock part #WPW10434452, tested unit, unit now functioning properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Joe Z
Job Details: 01/23/2023
Arrived onsite for Leaking Water from Behind. Upon arrival ran diagnostics and there are no saved error codes. All components operate currently during manual test. Found that the cold side of valve is fractured and needs to be replaced. Replaced valve W11038689. No leaks present at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Buda, TX 78610
Matthew
Job Details: 01/23/2023
"Arrived onsite for burners not igniting. Upon arrival inspected unit. Found customer was passing the ignition sequence on the knob. Notified customer where spark would occur. Customer tried and found that burners are operating. Customer did have issues with left front burner. Inspected burner and found Orifice, dual , was swapped. Corrected orifice for high and simmer. Tested unit and unit is now functioning properly. Job complete"
We serviced a
AMANA COOKTOP
Model AGR5330BAB3
Near Uhland, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to install new grate. New grate is good not damage.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for noise when running microwave. Ran unit like 10 times and couldnt duplicate the problem. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, TX 78735
Scott
Job Details: 01/23/2023
"Arrived on site ,replaced control board. Light switch is working properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker throwing a E4 error code,replaced ice maker , ran test 120, test passed and ran test 97, ice maker filled with water, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78747
Kevin
Job Details: 01/23/2023
"Arrived on site and found Customer is experiencing noise during agitation cycle. Ran all functions and diagnostics and washer did not make any excessive noise. Inspected gearcase assembly and did not find any issues, Discussed correct Loading for this model, requested that customer monitor washer for correct operation, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Sunset Valley, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite to replace failed strike. Replaced strike and tested to insure proper operation. Put unit in diagnostics and all cycles passed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fort Hood, TX 76544
Tyler
Job Details: 01/23/2023
Arrived on site for washer making screeching noise during agitation. Upon arrival confirmed issue after customer provided video of sound. Ran diagnostics and confirmed noise present. Found cam and belt worn down but no finales in gearcase or agitator. Replaced cam and belt and found noise no longer present and working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite for washer not draining. Upon arrival inspected unit. Found unit with standing water. Inspected drain pump and connections. Found connections good underneath. Inspected control and found harness connector not secured directly at control. Snapped connections in please and tested. Upon powered on and is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Cedar Park, TX 78613
Paul
Job Details: 01/23/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the right rear roller that broke. I installed the drier and vacuumed the system. I charged it with 41 grams of R600 and tested the unit. The evaporator had a full frost pattern and was working as designed. I showed the customer the unit was cooling. No water supply connected at this time. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Matthew
Job Details: 01/23/2023
Arrived onsite for washer not draining after previous repair. On arrival inspected unit. Found drain pump at 19 ohms. Measured voltage to pump and recorded 14vac. Disassembled and accessed control. Measured ohms to pump and found OL. Voltage from control was 120 vac. Found broken line in harness. Replaced harness. Tested unit and unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/23/2023
Arrived on site for washer needing previously diagnosed drain hose. Upon arrival installed required part reassembled and found unit not leaking and working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hutto, TX 78634
Kimo
Job Details: 01/23/2023
Arrived onsite for a washer that is making noises when in use. I replace the gear case and tested unit with clothes in it and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Driftwood, TX 78619
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for unit not heating correctly. Test unit and calibrated unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Kevin
Job Details: 01/23/2023
"Arrived on site and replaced tub ring recommended by service pointer, after replacing ran fabric softener valve in diagnostic cycle and it is no longer overfilling. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78759
Vincent
Job Details: 01/20/2023
"Arrived on site for range, inspected unit and work area. Customer complaint was the light on the control stating that the burner is on was still on. Im ordering all infinite switches and main control because there was burn mark on all infinite switches. Office to contact customer when parts are all available. ; ordrng 1 WPW10434452 (Dual infinite switch) and 3 WP3149404 (Left front and left & Right rear)s and 1 WP3149400 (Infinte switch) and 1 W11567368 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Leander, TX 78641
Maurice R
Job Details: 01/20/2023
Arrived onsite for washer making noise. On inspection found that when the unit goes into spin mode at start there is a squealing noise that goes away as the unit pickup speed. Changed out the gearcase and retested unit. The noise is gone and there was no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/20/2023
Arrived on site for refrigerator not making ice. Upon arrival issue but found ice jammed in harvest tray due to missing extension cut off. After further testing I replaced extension arm and ice maker. Found unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM00
Near Georgetown, TX 78626
Gerry C
Job Details: 01/20/2023
"Arrived to inspect cooling issue. I found the unit would not cool at all and the compressor would run, but was not moving enough refrigerant to effectively cool and I verified with thermography. No leaks observed during service. Please allow two hours for sealed system service. Tech GCO please.; ordrng 1 WPW10463858 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystem2Hour (Two Hours) and 1 GCO (GCO)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78733
David S
Job Details: 01/20/2023
"Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer would turn on but not heat. I gained access to the terminal block and tested voltage for both line 1 and line 2. Line 1 to neutral is showing 125 vac, line 2 to neutral is showing 125 vac. Line 1 to line 2 is supposed to show 240 vac but is only showing 1.7 vac. Indicating that line a power supply issue. I advised the customer to check the outlet. The customer has already had an out and claimed the supply is good. I advised they have them come back out and check voltage across line 1 and line 2. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrew
Job Details: 01/20/2023
Arrived on site to test unit for randomly loosing power and UI not responding. Replaced UI and control as a precautionary. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78735
Scott
Job Details: 01/20/2023
"Arrived on site for dishwasher tripping breaker . Ran diagnostics and got diverter error codes , also heating element is warped. Found diverter having a small leak . Replaced sump and motor and element . Ran diagnostics,all checked normal. No water leaks detected. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near San Marcos, TX 78666
Leonardo
Job Details: 01/20/2023
Arrived on site to replace control board. Replaced board and light test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Leonardo
Job Details: 01/20/2023
Arrived on site to replace tub. Found tub damaged and hope rack hitting not allowing door to close ordering tub again office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Gerry C
Job Details: 01/20/2023
"WDT970SAHZ0 I entered service mode and found F9E1 stored and I cleared for testing. I found the diverter would not find position during service test mode and inspected. The position sensor switch for the diverter assembly was not seated and below the plug retainer, causing the unit to not read diverter position. I corrected the plug position and tested. The unit did not generate any further errors and I was able to verify it sensed diverter position as designed. No leaks observed during service
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Austin, TX 78729
Vincent
Job Details: 01/20/2023
"Arrived on site for range with F8E0, INSPECTED UNIT AND WORK AREA. Gained access to blower and replaced. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Hutto, TX 78634
Kimo
Job Details: 01/20/2023
"Arrived onsite for a dryer that ins not heating. Upon inspection I found that the unit would tumble but not heat i checked that the unit ha good power, it did. I noticed that the vent tube was squished a bit causing a small restriction of air flow. I then checked the thermal fuse and all of the thermistors and found them good. I checked the heating element and found that it showed open. I replace it and tested the unit and found that the unit is now operating as designed. Customer is aware that poor airflow can cause this issue to happen again. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, TX 78633
Lou
Job Details: 01/20/2023
"Arrived on site to inspect range gas leak. Upon further inspection, the customer advised that they had accidentally left one the burner valves in the on position overnight and had the gas company check the gas supply and it was reported that the back right burner was leaking gas. I turned the gas supply on and tested the cooktop burners and the bake and broil burners and all are operating as designed. Using my gas leak detector on High sensitivity, I checked the cooktop burners and valves and found no leaks. I tested the oven and found no leaks. Checked the regulator and found no leaks. I demonstrated for the customer and showed them there are no leaks on the unit. I advised that due to the amount of time the valve was left open, it would take a while for the excess gas to dissipate. I advised the customer that there no issues with the unit as it tested good and no leaks have been found.No leaks detected during service, job completed."