Service History 269

Near New Braunfels, TX 78130
Andrew
Job Details: 01/09/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. No signs of leaks at time of service.
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
WASHER WHIRLPOOL MHW7000XW2 Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found shorted motor control. Motor control board will need to be replaced to complete repairs. ; ordrng 1 WPW10374126 (cntrl-elec MCU)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/09/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found unit not mounted. Performed diagnostics mode and checked fault codes. Found fault code F9-E1. Removed standing water from unit. Gained access to drain pump and found broken chopper wheel. Removed failed drain pump and installed new. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78757
Justin
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF550SAHS "Arrived on site for dishwasher that was not washing properly. Upon arrival the customer stated it will also sometimes have issues draining and in general using the dishwasher. I found that the when trying to use the UI it almost never works, it will also randomly flash buttons, start, and is unresponsive. Need to replace control and UI. Office to reschedule.; ordrng 1 W11230391 (CONTROL BRACKET) and 1 W11230393 (CONTROL) and 1 W11230396 (CONSOLE OVERLAY) and 1 W11230528 (UI PANEL)"
Near Kyle, TX 78640
Robert
Job Details: 01/09/2021
RANGE AMANA ACR4303MFB4 Arrived on job to drop of part. Customer will install burners. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
RANGE GE JGBP28SET2SS Arrived onsite for range with yellow flames. Upon inspection I found the range is about 7 years old so the flames turning yellow is abnormal. I inspected the orifices and all were very clean. The unit was otherwise working as designed. I inquired with the resident about any recent changes to the home or Newley installed humidifiers. She confirmed a new humidifier had been used around the same time the yellow flames started and leading up to today’s visit. I advised that humidifiers will cause the flames to turn yellow due to the excess moisture in the air. We opened some doors and windows for about 20 mins and the flames eventually restored to their correct blue color with slightly orange tip.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/09/2021
RANGE WHIRLPOOL WFE525S0JS Arrived on site for range console damaged. Inspected unit and work area. Found small marking on floor and pointed out to property manager. Removed damaged panel and installed new. Powered unit on and tested operation. All tested good.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/09/2021
MICROWAVE KITCHENAID KMBS104ESS03 Arrived onsite for microwave o heat. Upon arrival found unit was not heating and motor fan having intermittent rattling. Ordering new Magnetron diode and motor fan. Office to reschedule due to part availability. Tested unit door switches found unit door reading correctly.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10426308 (MOTOR FAN ) and 1 W11256462 (DIODE ) and 1 W11409822 (MAGNETRON)
Near Cedar Park, TX 78613
Lou
Job Details: 01/09/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer not spinning. Placed unit in diagnostics showing error code F7E1 again. Following the tech sheet for this error code, I tested the unit and found no issues. Calibrated the unit then tested in diagnostics and the unit operated as designed. Contacted techline and spoke to Andrew and advised of all services completed to this day. Andrew recommended replacing the gearcase, actuator and lower harness due to the unit showing movement during the tech test when the basket was still. He advised that the sensor in the actuator is sensing movement and could possibly have debris in the gearcase that has damaged the actuator. He also recommended replacing the harness due to a possible discrepancy in the harness current. Provided file #7729690834. I advised the customer of my findings and Whirlpools recommendations. Also advised the customer that the gearcase is out of stock with no ETA.
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2021
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived on site to test unit for ice forming on back walls and around icemaker compartment. Found mullion was not making contact and not sealing causing gap between RC doors(took pics). Gap was allowing too much air to penetrate unit and form ice. Adjusted unit so mullion is now sealing as designed(took pics). No leaks detected at time of service. Job complete.
Near Austin, TX 78757
Wesley
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite and replaced fill tube heater. All checks good. Secured wiring out of the way so it will not break again.
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2021
DRYER ROPER RED4440VQ1 "Arrived on site to replace timer and door switch from previous diagnosis. Replaced timer, tested unit, unit is now working good. Found door switch was good it was reversed. Fixed door switch, tested unit, unit is operating as designed. Element, cutoff and thermal fuse all tested good. Unit is venting very well. Job complete."
Near Kyle, TX 78640
Leonardo
Job Details: 01/09/2021
RANGE MAYTAG MER8700DH1 Arrived on site to test unit for loud pop noise. Found shorted bake element will replace bake element ; ordrng 1 W10779716 (BAKE ELEMENT )
Near Kyle, TX 78640
Richard
Job Details: 01/09/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for the range sparking. During testing found that found no signs of sparking or arch damage. Oven tested fine all burners worked fine except for the RR BURNER. Wire harness looked good . Power cord look good. Will need to replaced rr burner and rr burner switch. Ordering parts and office to schedule ; ordrng 1 W11171119 (RR element) and 1 WP3149404 (RR switch)
Near Lorena, TX 76655
Jonathan
Job Details: 01/09/2021
REFRIGERATOR JENN-AIR JFC2089BEM03 Arrived on site for a refrigerator that had a dented freezer door. Inspected unit and work area. Confirm customers complaint and replaced freezer door. Tested unit and unit is now working as designed. Call complete.
Near Woodway, TX 76712
Jonathan
Job Details: 01/09/2021
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Tested unit and found drain pump not making any sound as it went into a drain. Found unit drain pump connector loose and not attached correctly onto the drain pump due to tension on the wire. Fixed wiring to allow less strain on the wire as the unit operates. Reconnected connector and tested unit. Unit is now working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and installed new control, power control,and evaporator fan motor with harness. Found previous harness had thermistor installed in incorrect location which caused freezer evaporator to frost over stopping fan from turning and shorted out the fan. Reassembled unit and tested operation. Unit tests good. Job complete"
Near Del Valle, TX 78617
Scott
Job Details: 01/09/2021
DRYER MAYTAG MEDX655DW1 "Arrived on site ,replaced heater . All checks normal . Job complete"
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
REFRIGERATOR GE GFSS6KKYCSS Arrived on site to diagnose a refrigerator that is making unusual noise and building excessive moisture on interior. Found insulation failure in unit causing moisture issues
Near Austin, TX 78726
David
Job Details: 01/09/2021
DRYER WHIRLPOOL NED4655EW "Arrived on site to diagnose dryer that is not drying clothes on timed dry. Found failed timer isn’t making contact during timed cycle. Replaced timer and retested. All is now working as designed.
Near Austin, TX 78758
Wesley
Job Details: 01/09/2021
WASHER MAYTAG MVWC415EW1 Arrived onsite and found actuator not kicking over unit will spin agitator only. Only agitates properly. Ordering actuator and cam. ; ordrng 1 W10721967 (drive pulley) and 1 W11481722 (ACTUATOR)
Near Fort Hood, TX 76544
Tyler
Job Details: 01/09/2021
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer not allowing door to shut properly. I found that there was a misalignment with the strike in cats I was able to disassemble the door and remove the strike and catch and replaced with a new one then reassembled the unit and verified it is now functioning as designed and allows the door shut call complete
Near Leander, TX 78641
Tommy
Job Details: 01/09/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range damaged. Upon arrival found unit gasket was split ordering new gasket.; ordrng 1 WPW10535778 (GASKET)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived onsite for cooktop with burners that go out in low setting. I found that while on low the flames would start puttering out. I slightly increased the gas volume on the valves and the burners no longer die out in low settings. Issue with flame setting likely caused by excess grease build up within the unit and on burner heads. No gas leaks were detected during time of service. Job complete.
Near Austin, TX 78748
Robert
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on job for complaints of icemaker leaks. Found the tube that fills icemaker out of position. Corrected placement and test.
Near Belton, TX 76513
Tyler
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MSS25C4MGB03 Arrived on site for a refrigerator needing previously diagnosed door separator for the ice dispenser. Upon arrival inside the needed part and then verify that they were no longer in the air or water leaks coming through the dispenser door. Call complete
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer with moisture under the unit. Upon further inspection, I found the vent tube at the back of the unit not completely sealed. It is a square/rectangular type vent tube and should be the round flexible type tubing. Using my vent test kit, I tested the airflow inside the unit and it failed both times testing. Using the electronic vent test kit prescreened for today’s service, I tested airflow and again, the unit failed (photo).
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Manor, TX 78653
Scott
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for upper rack falling out . Found left rail stop missing . Replaced stop. All checked normal. No water leaks detected at time of service. Job complete,."
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived on site to diagnose a refrigerator that is not producing ice. Found upper icemaker fill tube frozen over again. This is caused by seeping water valve in unit. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher not cleaning dishes upon inspection of the diagnostics cycle I found the motor would click and hum when called for washing. The unit will need a new sump and motor for repair. Ordering sump n motor (WPW10671941) office to R/S due to part availability. ; ordrng 1 W10518394 (heater) and 1 WPW10671941 (pump&motor)
Near Austin, TX 78727
David S
Job Details: 01/09/2021
REFRIGERATOR AMANA PARB2517CW0 "Arrived on site for freezer not cooling. I inspected the unit and work area. I found the freezer at 56 degrees. I gained access to the compressor and found it warm. I found the condenser room temperature. I powered off the unit and found the compressor has winding that’s are shorted and showing open. The compressor, UV dryer, and access valve will need to be replaced.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for console not responding. Test unit and found console separating and ui not showing correct numbers. Replaced console and ui and stoppers test unit and unit test good job complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for not drying. Heater was not activating in diagnostics. Found left rear connection not connecting properly. Secured connection, tested unit, unit works good. Customer also said front door panel has always had water stains and has tried multiple times to remove with no success. Ordering door panel. Office to reschedule.; ordrng 1 WPW10629473 (panel)"
Near Bastrop, TX 78602
Scott
Job Details: 01/09/2021
COOKTOP WHIRLPOOL JGD8130ADB21 "Arrived on site for downdraft cooktop for smoked and electric smell . Found fan switch had shorted out . Customer would also like to fix igniter on grill side and new air filter . No gas leaks detected at time of service. Call to set return.; ordrng 1 W10341820 and 1 WP707929 (FILTER ) and 1 WP74006072 (IGNITER)"
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site for dishwasher leaking from front. Upon arrival customer had video of leak. Leak was coming from entire length of front of unit. Could not recreate the leak or find any mechanically failing parts. Found no stored error codes in unit. Will need to return with clear plastic tester door to trace leak. Office to reschedule.; ordrng 1 FEEDTUBEASSEMBLY (W10861745) and 1 RESEARCH (CLEAR TESTER DOOR) and 1 UPPERSPRAYARM (WPW10498900) and 1 W10837249 (LOWER SPRAY ARM) and 1 W10843168 (MANIFOLD) and 1 WPW10671942 (SUMP AND MOTOR)
Near Killeen, TX 76541
Tyler
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer not turning on upon arrival I connect the unit to 120 V outlet and verified that the main controls getting power I didn’t found that the UI panel was not correctly turning on and cannot get any functionality out of it even if I tested for the 5-14 dc volts. Then replace a UI and after that found that the main control completely stop sending power to the UI altogether. Office will need to reschedule once availability of main control is known; ordrng 1 W11498802 (CONTRL ELCT)
Near Killeen, TX 76542
Tyler
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Near Killeen, TX 76542
Tyler
Job Details: 01/09/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer Causing the store do you want to meet to open up on the unit we’re going to spin. Upon arrival I found that the issue with the door opening up was because the unit was off balance in spin mode due to the shocks I went ahead and replace those and verified that The unit was level I would not shake during spin I also found that part of the other issue with the door opening to the storage door was that the pedestal underneath did not reach the front to back of the washer space allowing for the door to shut flush with the pedals tool.
Near Killeen, TX 76542
Tyler
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for a fridge raider and the customer stated was shutting down and restarting at random every few days, weeks and or months. Upon further inspection of unit I eventually found after checking ac and dc voltage between aL 3 main boards that the units power supply board will occasionally become stressed and over heat to the point that it’s shutting down and rebooting. ; ordrng 1 WPW10624574 (cntrl-elec P-SUPPLY)"
Near China Spring, TX 76633
Jonathan
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator that is not cooling in the refrigerator section and has control board out. Inspected unit and work area. Found refrigerator evaporator covered in frost. Also found the daily user interface completely out due to water damage. Went to create a quote for the customer and found the deli user interface and drip pan out of stock and could not drop ship. I did advise the customer thatit could take over a month or more to get hands on the parts due to limited parts availability.
Near Harker Heights, TX 76548
Tyler
Job Details: 01/09/2021
DRYER GE DVLR223EE0WW Arrived on site for a dryer making a screeching noise according to the customer at random during the cycle. For arrival I disassemble the unit and found that the four glides to whites to greens were starting to wear down and causing the drawn to rub on the plastic mold that the amount to. I was able to verify that the idler pulley as well as bearing on the back of the drum were still intact and functioning as designed and not rubbing so I went ahead and replace the floor glides and retest of the unit and verified that the unit is much quieter than before and customer is very happy with the results the customer did state that they noticed every now and then that the heating would not function as designedAnd will take a little longer sometimes to dry the clothes but when I tested all the hardware the heating element in thermal fuses all checked out fine and unit was heating during test I did inform the customer that this can be due to the fact of the dramas not bein
Near Harker Heights, TX 76548
Tyler
Job Details: 01/09/2021
DISHWASHER FRIGIDAIRE FGHD2433KF1 Arrived on site for dishwasher not turning on according to the customer upon arrival. Upon further inspection I found that the unit was receiving 120 V in the terminal block was intact I didn’t verify that the main control was receiving 120 V but I cannot get any power sent from the main control to ui. Oh then went ahead and replaced main control after getting approval and reassembled and tested the unit and was able to verify that you are now functions and the main control is sending power to the rest of the unit they were no leaks before during or after call. Call complete
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/09/2021
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit tripping breaker. Couldn’t duplicate problem at this time unit heating correctly just giving us open close door error replaced switches test unit and unit test good job complete. Advised customer to get electrician to check breaker.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/09/2021
WASHER MAYTAG MVWC565FW1 Arrived on site to test unit for not responding. Verified unit is receiving proper voltage to control board. Control board is not responding.Customer would like the same time frame on return visit. ; ordrng 1 W11162438 (cntrl-elec)
Near Driftwood, TX 78619
Robert
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of rack not working. Found both top and bottom rack track damaged. ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259786 (track)
Near Spring Branch, TX 78070
Andrew
Job Details: 01/09/2021
REFRIGERATOR GE PSS26SGPASS Arrived on site to test unit for not cooling. Last time out all components tested good. This time out compressor was not receiving voltage. Verified control was receiving proper voltage but not suppling voltage to compressor. Replaced control and unit is now working as designed. Took pics of burnt marks on board. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling freezer, upon inspection found the compressor and condenser fan off, compressor was warm but had not kicked on after diagnostics, all other functions worked, evap Fans worked. Ordering inverter and condenser motor. Office to reschedule ; ordrng 1 W10527155 (FAN MOTOR) and 1 W11087200 (INVERTER)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/09/2021
COOKTOP KITCHENAID KCES550HBL00 Arrived on site to install previously diagnosed part. Removed switch and installed new switch. Power light is coming on as designed. Job completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/09/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for customer seeking to switch burners. Upon arrival spoke with customer on being unable to move or switch burners.
Near Austin, TX 78747
Andrew
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to test unit for control not responding and leak underneath. Found crack in tub causing leak. Found bottom tab on control was not set into notch causing excessive play when pushing start button. Set control properly and it is now operating as designed. Needing tub to fix issue. Ordering other parts just in case. Needing 2hrs on return visit. Office to reschedule.; ordrng 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10721967 (SPLUTCH KIT) and 1 W10832724 (drive motor) and 1 W10913953 (actuator) and 1 W10919003 (pump-water) and 1 W11454372 (GEARCASE) and 1 WPW10215115 (washplate)
Near Austin, TX 78747
Andrew
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to test unit for not draining. Found control board was responding as designed. Drain pump was seized and just humming. Drain pump is receiving proper voltage. Needing drain pump to fix issue. Office to reschedule.; ordrng 1 W10919003 (pump-water) and 1 W11498190 (CONTROL)
Near Austin, TX 78733
Kevin
Job Details: 01/08/2021
WASHER KENMORE 110.467478 "Arrived on site and inspected washer and found saved error codes F27-F22-F20, ran a diagnostic cycle and tub bearing is failing,
Near Austin, TX 78747
Leonardo
Job Details: 01/08/2021
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived on site to test unit for unit not starting. Test unit and found start button will no accept command. Will continue to push start and it won’t start. Found bad panel and control board. Ordering new panel and control board office to reschedule ; ordrng 1 W10211460 (CONTROL PANEL ) and 1 WPW10211457 (CONTROL BOARD )
Near Kyle, TX 78640
Richard
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher making a weird noise during wash cycle. During testing found that the sump and pump motor is making a grinding noise during the beginning of the wash cycle. Will need to replaced sump and pump and control. Ordering parts and office to schedule ; ordrng 1 W10904714 (Control) and 1 W10917114 (Sump)
Near Austin, TX 78750
David
Job Details: 01/08/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to diagnose dishwasher that was still running long cycles. Customer said after control replacement that they had a 4+ hour cycles. Last cycle run was ok. Ran codes And found error F3E3 OWI calibration error. Replaced OWI due to error present. Advised customer that after a control is done, and periodically the unit will run an OWI calibration which balloons out the cycle time. Error was likely there from the beginning. Call complete."
Near Bastrop, TX 78602
Scott
Job Details: 01/08/2021
COOKTOP GE JGP389WEV3WW Arrived on site for cooktop tripping breaker when plugged in . Out let checked normal. Found switch or switched shorted . Ordering all switched and left read valve stem not turning . Will need AUTHO . No gas leaks detected. Call to set return .; ordrng 1 AUTHO and 1 WB21X5323 (VALVE RT ) and 2 WB24X5345s and 2 WB24X5346s
Near Manor, TX 78653
Matthew
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived onsite for ice maker not producing ice. On arrival unit was experiencing total non-cooling in FC and RC. Inspected unit and found compressor did kick on, fans are running. Removed evaporator cover and found ice ball on top right of evaporator surrounding cap tube. Could also hear what sounds like a hissing sound in evaporator compartment. Unit has a Sealed system issue. Will need to schedule SS technician for 2 hrs. Ordering parts. Office to reschedule.; ordrng 1 SEALEDSYSTEMTECHNICIAN (SEALED SYSTEM TECHNICIAN ) and 1 TJ90SF8404 (VALVE) and 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78759
David S
Job Details: 01/08/2021
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site for range having a damaged console. I inspected the unit and work area. I found the console crushed in on its self. I inspected the control and found it in good working condition. I replaced the control panel. I reassembled the unit and found it all working as designed. Job complete.
Near Killeen, TX 76541
Wesley
Job Details: 01/08/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite and replaced ui panel. Unit is now operating as designed. Advised customer On repair.
Near McGregor, TX 76657
Jonathan
Job Details: 01/07/2021
DISHWASHER MAYTAG MDB6600AWW W10130694 (handle,latch (wht))"
Near Lakeway, TX 78734
Robert
Job Details: 01/07/2021
OVEN JENN-AIR JJW2430DS02 Arrived on job for complaints of not working Nd error code. Found code for panel and buttons not working. Will need panel. ; ordrng 1 W11236887 (console)
Near Austin, TX 78728
Justin
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for microwave oven combo to replace previously diagnosed parts. Found that the screw on MW to take off of the hinge was reverse threaded and could not be removed. The way the unit is designed the screw could not be drilled out. Will need to replace outer and inner MW door and replace all parts to complete repair. Ordering inner and outer door parts. Office to reschedule.; ordrng 1 W10577914 (OUTER DOOR) and 1 W10687342 (INNER DOOR)
Near Point Venture, TX 78645
Lou
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, the customer advised that they had an electrician replace the breaker and haven’t had any issues with the unit other then it making too much ice. I checked the temps in the FC=11 degrees. I checked the ice bin and it was at normal fill and the ice maker wasn’t harvesting. When I removed the ice bin the ice maker began to harvest and filled. Customer advised that his spouse is the only one getting ice. I recommended that they either dump the ice in the bin or turn the ice maker off when not using a lot of ice. I found where the right RC door gasket is torn at the top left corner. I am ordering the gasket and office to schedule return service due to availability of part. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10830055 (gasket-fip)"
Near Austin, TX 78728
Justin
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for combo oven with microwave not heating properly. Put unit into diagnostics mode and found no stored error codes. Customer says they have reset unit server also times. I initiated individual component activation and found that when you turn the microwave relay on every time it throws F4E1 error code for microwave cavity temperature sensor. When this error code is thrown the UI is unusable for some time. It also causes the microwave to randomly start. Need to replace microwave ACU and possibly cavity thermistor. Ordering parts. Office to reschedule. ; ordrng 1 RESEARCH (CAVITY THERMISTOR) and 1 W11325603 (MW CONTROL)
Near Blanco, TX 78606
Brandon
Job Details: 01/07/2021
FREEZER WHIRLPOOL KRSC503ESS01 "Arrived on site to replace ice container, shaft, coupler and spring, after replacing parts, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/07/2021
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the module out, replaced module and icemaker, tested for all functions and found no issues. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/07/2021
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the module out, replaced module and icemaker, tested for all functions and found no issues. Complete"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found no failures at this time. Did note a refrigerator was mostly empty. Advised homeowner without items to cool refrigerator may not hit temperature. No further repairs are needed and all is working properly at this time.
Near Kyle, TX 78640
Richard
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived onsite for the refrigerator light not working, water leaking. Replaced filter housing and replaced refrigerator light . Lights are working properly and leak is gone. Complete"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Near New Braunfels, TX 78132
Noah D
Job Details: 01/07/2021
DISHWASHER GE GDT655SSJ0SS "Arrived on site to inspect dishwasher, upon inspection found the panel dead, checked voltage to washer and got 120 v, replaced panel and no change, top cover was cracked, ordering new cover and control. Office to reschedule ; ordrng 1 WD21X22949 (CONTROL ) and 1 WD34X21699 (COVER)"
Near Hutto, TX 78634
David S
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for sealed system repair. I inspected the unit and work area. I found frost build up on the rc evaporator. I gained access to the rc evaporator and found frost build on the top and bottom of the evaporator. I tested the fans and I found the rc fan motor getting 14vdc but not spinning. I tried to spin the fan and found it not moving. I did a temp test in the freezer and found it at -4 degrees. This unit doesn’t need a sealed system. I am ordering the rc evap motor to complete the repair .; ordrng 1 W10633627 (motor-evap)
Near Austin, TX 78723
Matthew
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 "Arrived onsite for washer shaking. Upon arrival put unit in diagnostics and found no stored error codes. Tested unit in auto cycle and all passed. Customer wanted to test with load. Ran loads cycle and the amount of shaking was normal, not excessive. Called tech line to confirm testing SR#7729680843. Tech line explained the sensitivity of the unit loading and cycle selections.
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Arrived on site for washer tripping breaker. Per owner and customer unit trips around the spin cycle. I ran a diagnostics check and found f5e1 indicating issue with lid lock fault. I ran a diagnostics test and found amperage to washer (between rinse & final spin) peaked to 6.23amps at start of spin cycle but quickly dropped back down to 2.3 amps. I also found during lidlock test that main control was not always reading the lid locked although it would lock each time it was activated. Power outlet had a stable 120v. I replaced the main control and ran a few test cycles as well as Manuel test but could not replicate the breaker tripping. The unit no longer showed any errors or power issues after repair but I informed customer that the breaker can become weak over an extended wash cycle and recommended having an electrican replace gfci if needed. Call complete
Near Buda, TX 78610
Richard
Job Details: 01/07/2021
FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite for the freezer door gasket not sealing properly. During inspection found that the right upper corner of the door gasket was not sealing properly. Used heat gun and expanded the seal to were its sealing. Door gasket is now sealing properly. Complete
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS321SDHW05 "Arrived on site for refrigerator not cooling. Upon arrival customer stated unit had been plugged in and running since installed. I checked frost pattern of evap coil but found only the bottom quarter of coil had ice and pattern never advanced past position during diagnosis. Evap fan, condenser fan motor, as well as compressor were also all running in conjunction together during cool cycle. Amperage to compressor was low during diagnosis (.3-1.19amps) i ran symptoms by SW and was able to determine compressor is falling to pump refrigerant properly through unit. Will neeed to return with a compressor, ui drier, coupler, evap coil, etc in order to complete repair. Office to reschedule once availability of parts is known. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW1014375 (UV DRIER)"
Near Leander, TX 78641
Lou
Job Details: 01/07/2021
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to inspect dryer not working. Upon further inspection, I plugged the unit in and pressed the start button and the drum failed to turn but I could hear the motor humming. Customer recently had the electrical refurbished. Customer said the outlet, wiring and breaker were all replaced. I disassembled the unit to test the motor and with the unit plugged in, I pressed the start button and the motor would turn, but it did not have enough voltage to turn the drum and the element was nothing on. I disconnected the motor and plugged into a new motor and retested and got the same results. I contacted techline and spoke to Bruce and advised of my findings. Bruce had me test from the pink/black wire at the start button to the black wire (C) at the timer. I got 123V and when I pressed the start button my voltage dropped to 22V. I tested at the terminal block from black to white and got 123V but when I pressed start it dropped to 22V. Bruce advised that th
Near Jarrell, TX 76537
Jonathan
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer not completing cycle and balling clothes up. Inspected unit and work area. Found drain line pushed all the way down standpipe. Corrected drain line and added zip tie. Performed diagnostics mode and checked fault codes. Found error F0-E5 off balance load. Ran automatic test cycle, found all components activating. Ran manual test mode and rotated between spin and agitation. Inspected gear case and stator, no issues found. Found customer on a water softener system, Adjusted the concentration level for soap usage. Found no service on iPad or phone. Used customer landline to contact Whirlpool tech support . Spoke with JK and went over prior service performed. All tested good, no water leaks detected. Spoken with customer on user care guide.(SR# 7729680794)."
Near Austin, TX 78723
Jacob
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for unit not keeping power to controls consistently and the ice maker not working currently. Looked at unit. Upon further inspection found that the UI is not sending correct voltage. Ordered part. Office to reschedule ; ordrng 1 W11442053 (UI PANEL)
Near Austin, TX 78752
Jacob
Job Details: 01/07/2021
RANGE WHIRLPOOL WFG320M0BB2 Arrived onsite for front right burner not staying lit on low setting. Tested unit. Tried to adjust limit inside the knob. The light will jot stay constantly on in low setting. Ordered parts. Office to reschedule.; ordrng 1 W10814916 (valve-brnr) and 1 W11050487 (holder-orf)
Near Austin, TX 78728
David
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to follow up on refrigerator leaking from ceiling. Removed top panel and found it film of water again. Customer said it doesn’t seem to leak much when filter is removed. Can’t pinpoint leak. Saw same small drip on right side of filter housing, but water is now flowing hard and airating.ordering all hoses and pressure reducing valve. Going hose by hose until airation stops. Office to schedule when parts arrive. ; ordrng 1 8212547RP (tube-water) and 1 W10723352 (tube-water) and 1 W10736144 (tube-water) and 1 W10786952 (valve) and 1 W11168758 (reservoir) and 1 W11209890 (tube-water) and 1 WPW10341329 (water valve assy) and 1 WPW10674102 (tube-water)"
Near Georgetown, TX 78626
Jonathan
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for refrigerator ice maker coming loose. Inspected unit and work area. Found bottom mount on ice maker did not have screw and stripped ( see SD-QuickPic). Removed ice maker and installed new. Added longer screw to bottom mount to avoid repeat failure. Monitored ice cycle. All tested good, no water leaks detected."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/07/2021
RANGE WHIRLPOOL WFE540H0ES0 Arrived on site to diagnose a range that is not heating properly. Found failed bake element. Replaced element and tested unit. Found all is working properly at this time.
Near Round Rock, TX 78665
Kayman
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for microwave not heating and showing a F1E6 error code. Upon inspection of the diagnostics section I found the stored error code for magnetron error. I cycled the power via tech sheet. I tried heating a cup of water and the units magnetron sounded abnormal. It also did not heat . I am ordering a magnetron (W11346197 ) inverter (W10217711 ) micro control (W11110951) interlock (W11033422) main control (W11261167). I recommend replacing the mag inverter and micro control but Use other parts as needed. returning with sensors. ; ordrng 1 W10217711 (inverter) and 1 W11033422 (interlock) and 1 W11110951 (cntrl-elec) and 1 W11261167 (cntrl-elec) and 1 W11346197 (MAGNETRON )
Near Kingsland, TX 78639
Cliff
Job Details: 01/07/2021
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site to diagnose a ice machine that is making thin ice. Tested unit and found failed water level sensor. Replaced pump as it contains sensor internally. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
Kayman
Job Details: 01/07/2021
WASHER WHIRLPOOL MHW5630HC0 Arrived onsite for washer leaking from the bottom of the unit. Upon inspection I found the bellow torn. I replaced the bellow . No leaks detected during time of service and the unit is working as designed at this time. Job complete.
Near Austin, TX 78739
Robert
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 "Arrived on job for complaints of no power. Found the vent was corrected from previous visit. Found fuse open replaced fuse Nd test, dryer still has vent issue in wall. Showed customer the lack of air flow and recommended to have vent cleaned. Called tech line to document 7729676645."
Near Austin, TX 78756
Matthew
Job Details: 01/07/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite to replace previously diagnosed parts. Replaced power cord. Tested unit and unit is functioning properly. Let customer test as well. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/07/2021
REFRIGERATOR GE PFE29PSDASS "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the he FC=7 degrees. Checked ice maker and found ice in the tray. Placed the unit in diagnostics and tested the ice maker and it operated as designed. Tested the IM fan, thermistor, and heater and all are operating as designed. When I took the unit out of diagnostics, I went into settings and found the ice maker turned off. Turned it back on. Customer advised that the ice is melting in the ice bin. I checked the left RC door gasket and the ice bin door gasket and both were good with no gaps/air leaks. I tested the dispenser door with 2 ounces of water to see if it would hold and only got approximately 1 ounce back as the rest leaked out. I am ordering the duct door, duct door motor and spring, along with a CNOTE-AUTHORIZATION for the mentioned parts and the ice maker. No water leaks observed during service. Office to schedule return service once authorization is
Near Austin, TX 78746
Jacob
Job Details: 01/07/2021
MICROWAVE KITCHENAID KOCE500ESS08 Arrived onsite for the broiler to unit having exploded inside the unit. Called Tech line. Suggested to change the broiler element and possibly control board got Sr#7729676361. Ordered part. Office to reschedule. ; ordrng 1 W11179310 (cntrl-elec)
Near Austin, TX 78757
David
Job Details: 01/07/2021
DISHWASHER KITCHENAID KUDS50FVSS3 "Arrived on site to diagnose dishwasher that is not washing top rack dishes well. Ran unit in diag mode. Found no errors present. Ran unit and checked on arms and never saw upper spray arm turning. Bottom working fine. Provided estimate for a new sump, since either the pressure is too low, or the diverter is not diverting to upper arm.Ordering sump which is out of stock. Spray arm does move freely. Ordering sump and spray arm and seal. ; ordrng 1 WP8268433 (seal) and 1 WPW10082841 (arm-spray) and 1 WPW10780877 (pump&motor)"
Near Lakeway, TX 78734
Robert
Job Details: 01/07/2021
ICE MACHINE KITCHENAID KUIS18NNTB0 Arrived on job for complaints of no ice. Found compressor running but no frost pattern. ; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Austin, TX 78745
Andrew
Job Details: 01/07/2021
DRYER WHIRLPOOL WED85HEFC2 "Arrived on site to test unit for loud rattling and PF issues. Found motor was vibrating causing noise. Installed dampers underneath motor and secured with self drilling screw. Found power failure issues while putting unit into diagnostics multiple times. Replaced control, tested unit, noise is no longer present and no more power failure issue. No leaks detected at time of service. Job complete."
Near Austin, TX 78750
David
Job Details: 01/07/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to follow up on oven having touchscreen issues when exposed to any kind of steam. Called tech line on arrival and talked to Andrew, SR7729676340. Andrew does not recommend any parts replacements, as continuing to replace panels is making no difference. Wiring is good and unit is not grounding out. Touch screen gets moisture on it and it acts as key presses and causes the issues. Not replacing any parts. Advised customer of recommendations to utilize covering items in the oven.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/07/2021
REFRIGERATOR GE GSE25HSHBHSS "Arrived on site to inspect fridge for leaking, upon inspection found the back valve stuck open, replaced valve and tested, all functions returned. Complete."
Near Marble Falls, TX 78654
Cliff
Job Details: 01/07/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to diagnose a washer that is making abnormal noise when drain pump is running.Found vibration from drain pump causing abnormal noise during cycle. Added rubber sound isolator between pump and frame to eliminate noise. All is working properly at this time and no leaks were found at time of service.
Near Jarrell, TX 76537
Jonathan
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave hood lamp not working. Inspected unit and work area. Tested voltage to lamp housing and found none. Disconnected housing terminals and tested voltage and found 130 volts but not respond from control when tune lamp on and off. Replaced lamp housing and tested unit. Found failed control not sending voltage when under a load. Office to schedule appointment when ETA is available. ; ordrng 1 W10892389 (CONTROL)
Near Austin, TX 78731
Kevin
Job Details: 01/07/2021
DISHWASHER KITCHENAID KDFE304DSS0 "Arrived on site and found left upper rack rail is broken. Will need to bring back new ones to correct issue. ; ordrng 1 W11259786 (Track right) and 1 W11259785 (Track right)"
Near Manor, TX 78653
Matthew
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4815EW1 "Arrived onsite for washer not draining water. Upon arrival unit was unplugged and 1/3 full of water. Plugged unit in and immediately went into drain mode. Tried canceling drain but would not cancel. Unplugged unit to try again and still would not cancel. Could hear drain motor trying to kick on. Advised customer that would need motor replaced for functionality as well as to complete full diagnostics.