Service History 269 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW0

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/23/2022

Arrived on site for washer not cleaning well and loud during spin cycle. Inspected unit and work area. Found play between tub and basket. Performed diagnostics mode and monitored test cycle. Found basket banging around in tub when spinning. Found wash basket and rear tub would need to be replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSB26C6MDM00

Near Austin, TX 78750

Justin

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. I installed the drawers and the unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Marble Falls, TX 78654

Lou

Job Details: 05/23/2022

"Arrived on site to inspect dishwasher leaving dishes white and sticky. Upon further inspection, the customer advised that they have rain water system (similar to a water softener system) and are using pods for detergent. I found the element with old powder detergent baked on it and a large amount of detergent residue in the tub. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I recommended that the customer switch detergents and use a dishwasher cleaner for the unit. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Marble Falls, TX 78654

Lou

Job Details: 05/23/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light completely out and the RC lights dim. I removed and replaced the FC module (W10695459) from my van stock and tested the lights. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Killeen, TX 76543

Tyler

Job Details: 05/23/2022

Arrived on site for washer not advancing past wash cycle. Upon arrival conf8rmed complaint and found no errors in diagnostics. I then found the unit had a failing actuator not allowing proper transitions between agitation and spin. After replacing actuator and reseting unit I then ran a normal quick wash cycle and found unit fully cycling as designed with no leaks. Call complete (M12TVT0APL1)

We serviced a

GE REFRIGERATOR

Model GCE06GGHBWW

Near Austin, TX 78726

Justin

Job Details: 05/23/2022

"Arrived on site for a mini fridge leaking water. Upon arrival the customer stated that the unit was dripping water from the top. I found the unit stored in the garage, and the unit was not rated for the heat. I found the drip pan full of water, and informed the customer that due to the high temps the unit may sweat and thaw more than usual. This is allowing the drip tray to fill abnormally fast and create the drip. I showed the customer how the drip tray is removed, and advised them on checking it regularly. I found the unit itself as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Cedar Park, TX 78613

Justin

Job Details: 05/23/2022

"Arrived on site for a refrigerator not cooling in both sections. Upon arrival the customer stated that the unit had not been making any noises but was on, and that they had not tried cycling the power. Upon further inspection I found the UI had two dashes on the display. Per the user care guide this indicates the unit is off, which turns all cooling off. I showed the customer where it says this in the user manual. I turned the unit back on and waited for it to begin cooling. I found the unit cooling and getting a good frost pattern. The unit is working as designed.

We serviced a

LG WASHER

Model WM2277HS

Near Cedar Park, TX 78613

Justin

Job Details: 05/23/2022

Arrived on site for a washing machine with the unit smoking and the gasket ripping after the prior service. Upon arrival the customer showed me how there were pieces of rubber inside of the unit. Upon further inspection I found the metal tub extremely loose and moving freely. This was allowing the tub to dip and rub against the gasket when spinning. I gained access to the motor bolt and found it tight/secure. This indicates the tub separating from the spin assembly. I advised the customer to reach out to LG.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Wimberley, TX 78676

Andrey

Job Details: 05/23/2022

"Arrived on site to test unit for no lights, tested unit FC light and RC top lights not working, noticed that unit had all new led lights so the previous LED light issues did not apply, customer stated that lights stopped working after last technician worked on it, removed RC top cover and found LED harness was disconnected, connected harness and all lights returned to normal, unit is now running as designed, no leaks detected job complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050REM0

Near Wimberley, TX 78676

Andrey

Job Details: 05/23/2022

"Arrived on site to replace previously diagnosed control and wash motor, replaced parts, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Wimberley, TX 78676

Andrey

Job Details: 05/23/2022

"Arrived on site to replace previously diagnosed cover, replaced cover,

We serviced a

GE WASHER

Model GTWN4250M1WS

Near Belton, TX 76513

Cliff

Job Details: 05/23/2022

Arrived on site to diagnose a washer that is not spinning properly. Found transmission has failed in unit. Homeowner is replacing washer.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Harker Heights, TX 76548

Cliff

Job Details: 05/23/2022

Arrived on site to replace previously ordered parts for washer. Replaced ui and tested unit. Found all is functioning properly at this time. Unit was not hooked up to water at time of service.

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRW01

Near Harker Heights, TX 76548

Cliff

Job Details: 05/23/2022

Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model RCC3024RB01

Near Harker Heights, TX 76548

Cliff

Job Details: 05/23/2022

Arrived on site to diagnose a cooktop with a burner not working. Found lf element failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

KITCHENAID RANGE

Model KFGC500JSS01

Near Georgetown, TX 78633

Cliff

Job Details: 05/23/2022

Arrived on site to diagnose a range that is making unusual noise. Found convection element sitting too close to fan blade. Made necessary adjustments to element bracket to move it away from blade. All is working properly at this time and no abnormal noises are present.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, TX 78130

Andrey

Job Details: 05/23/2022

"Arrived on site to replace previously diagnosed suspensions, replaced suspensions and shift actuator and capacitor as precautionary, ran a full heavy duty cycle, cycle completed and clothes is now completely spun out, unit is now running as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78702

Matthew

Job Details: 05/23/2022

"Arrived onsite for dishwasher leaking water. Customer stated the unit was leaking and created a puddle on the rear of the unit. Upon arrival tested unit. Let unit run through 2 cycles, watching valve, hoses, drain, and sump. Could not duplicate the issue. Customer showed a picture of behind the unit when it happened. Had unit pulled out while testing, showed customer unit was completely dry. Customer will monitor. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Austin, TX 78701

Matthew

Job Details: 05/23/2022

Arrived onsite for washer not draining properly. On arrival tub was full of water. Removed water and tested. Could hear drain pump energize. Accessed drain compartment and found debris clogging line. Removed debris and found socks causing the clog. Removed items and tested. Unit is now functioning properly. Recommended customer use laundry bags to prevent small items from getting pulled through.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Luis

Job Details: 05/23/2022

"Arrived on site. Installed correct icemaker,powered unit on icemaker ran through a cycle and filled with water. ; used 1 W11565638 ( Icemaker) from stock"

We serviced a

KITCHENAID WINE COOLER

Model KUBL214KSB00

Near Austin, TX 78735

Luis

Job Details: 05/23/2022

"Arrived on site for unit not powering on. Found light switch stuck in closed position,preventing ui functions,removed kickplate,adjusted switch housing,reinstalled kickplate. Tested ui operation good powered unit on from ui."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, TX 78704

Luis

Job Details: 05/23/2022

"Arrived on site for no ice. Found little amount of ice made,ran diagnostics,optics passed,ice box fan running good,no errors on icemaker,ran harvest test passed ran fill test passed. Lowered freezer temp,switched ui to fast ice."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADW2

Near Gatesville, TX 76528

Jonathan M

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and rack wheels. I then had to uninstall the wash pump motor to reconnect the diverter connector and reinstall the pump. Test of the unit and the unit is working as designed with no leaks present. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Woodway, TX 76712

Jonathan M

Job Details: 05/23/2022

"Arrived on site for a washing machine that is still flashing an F2 E2 (HMI disconnected) error code. The customer advised that after the previous visit, the unit had acted up for a few days. He then advised that he unplugged it for several days and the unit has been working since. I called whirlpool Techline and spoke to Andrew SR# 7733712892. He advised that because the issue is so intermittent, the issue would have to be with their electrical supply having intermittent issues with grounding or polarity. Advise that since this is happened to two units in a row, theres no way that the issue Hass to be with the unit. He advised to help me tell the customer to use an extension cord for another outlet for a little while and see if the issue persists before any further service will be done. I spoke to PR for further advisement on the repair. Was told to adhere to tech lines request from the customer due to this ongoing problem. Advised the customer of Techlines findings and the customer will call back if their issues persist after switching plugs. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Georgetown, TX 78628

Cliff

Job Details: 05/23/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Waco, TX 76705

Jonathan M

Job Details: 05/23/2022

Arrived on site for a dishwasher that is not washing dishes well and has water at the bottom of her water pump when the cycle is completed. Inspected unit and work area.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Lago Vista, TX 78645

Gerry C

Job Details: 05/23/2022

Arrived to perform SP W11540964 - Special Project S17304. I moved and replaced the heater assembly and tested per mfg instructions. The unit operated as designed and no leaks were observed during service.

We serviced a

WHIRLPOOL DRYER

Model MED7230HC1

Near Leander, TX 78645

Gerry C

Job Details: 05/23/2022

"Arrived to inspect stuck key error. I verified the issue and removed and replaced the UI assembly. During replacement, I found the connector lock for the main control had been broken and even though would not contribute to the key press issue, I elected to replace it to prevent further failure potential due to loss of main to UI communications. The unit required the five plugging cycling to clear factory wifi settings and I replaced the controls one at a time, after the reset for the UI. Operational test good, steam dryer and in leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS01

Near Jonestown, TX 78645

Gerry C

Job Details: 05/23/2022

"Arrived to inspect burner ignition issue. I found the right front compound burner would not ignite as designed. I adjusted the igniter and burner cup assembly and the unit then worked without fail and immediately, every time tested. I verified all other burners worked as designed. No gas leaks detected during service. Operational test good."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Kingsland, TX 78639

Lou

Job Details: 05/23/2022

"Arrived on site to inspect washer leaking water. Upon further inspection, I found water on the floor at the front lower left corner of the unit. Customer had just finished a load of wash prior to my arrival. I found water streaks coming from the dispenser area and going down past the door hinge and running under the door down to the floor. I removed the dispenser drawer and found water puddled at the opening of the dispenser. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Per service pointer #W11481731, the dispenser needs to be replaced due to it leaking. . I removed and replaced the dispenser assembly and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS07

Near Georgetown, TX 78628

Lou

Job Details: 05/23/2022

"Arrived on site to inspect microwave flickering and sparking. Upon further inspection, the customer advised there was what appeared to be a fire in the upper right corner of the unit. I plugged the unit in and tested and found the diode arcing. I removed the vents and found the diode shorted.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/23/2022

"Arrived on site for dryer tearing clothes. Inspected unit and work area. Found bulkhead damage and caused from defect in drum. Removed bulkhead, shaft, nut, repair kit and drum, installed new. Assembled unit and tested operation. All tested good. Job completed"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/23/2022

Arrived on site for oven over heating. Inspected unit and work area. Performed temperature test on bake mode at 350?. Recorded first 3 cycles and found average temperature at 356?. Calibrated unit -10?. Spoke with customer on calibration and user care guide. Unit is operating as designed. Job completed

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Harker Heights, TX 76548

Tyler

Job Details: 05/23/2022

Arrived on site for dryer with broken door catch. Upon arrival confirmed complaint. After further inspection I found door strike still intact but ctArch was broken.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TP0

Near Moody, TX 76557

Tyler

Job Details: 05/23/2022

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue. Found bucket full of ice and auger motor working as designed. Found bent teeth in bucket causing the ice jam. Replaced bucket and informed customer to give unit 24hrs to fill bucket back up. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near New Braunfels, TX 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to replaced bottom panel for being dented. Replaced panel, tested unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Braunfels, TX 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to test unit for insulation constantly popping out. Found door hinge was loose and catching insulation. Secured left side door hinge, tested unit, unit now working as designed. Hinges were not bent or damaged. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Cedar Park, TX 78613

Justin

Job Details: 05/23/2022

"Arrived on site for a refrigerator with the ice maker not working. I checked temps and found the FC at 3?F, the RC at 39?F, and the IB at 48?F. I put the unit into diagnostics mode and found the IB fan ran as designed and the ice level sensor good. I found stored error code E2 for IM lost position. I then tried to run an IM harvest and found it would not harvest. I then ran a IM fill and found it ran through as designed. This indicates a faulty IM. I installed a new IM and then tested the unit. The IM is now running as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Hutto, TX 78634

Wesley

Job Details: 05/23/2022

Arrived onsite and installed the burner head. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Round Rock, TX 78665

Wesley

Job Details: 05/23/2022

Arrived onsite and repaired unit for shaking during spin and found unit had not been leveled to the floor. Also tested ability to drain well. Provided customer instruct on function and design. All checks good.

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

"Arrived on site to install previously diagnosed parts. Installed all parts and unit is now locking as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

"Arrived on site to install previously diagnosed parts. Installed new control and tested, unit is now operating as designed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C7XYY04

Near Austin, TX 78722

Matthew

Job Details: 05/23/2022

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. And found unit warm in both compartments. Removed panels to inspect evaporators. Freezer evaporator had no frost pattern. Fridge evaporator had hissing sounds. Inspected corroded lines and could hear hissing coming from lines at cabinet. Called tech line for assistance. Tech forwarded info for review. Whirlpool will contact customer with in 72 hrs. Provided customer with SR # and customer service number.SR#7733717335.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit was making noises. I heard noises when compressor came on and found evaporator vibrating on the floor because refrigerator was not leveled properly. I then leveled unit and as I was leaving the noise went away. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

"Arrived on site for refrigerator, inspected unit and work area. Found ice container broken. I also tested icemaker just to make sure unit is operating as designed. I replaced old parts with the new ones. Tested and unit is now operating as designed. No water leaks detected during service, job completed."

We serviced a

GE MICROWAVE

Model JVM6172SK2SS

Near Cedar Park, TX 78613

Vincent

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. Removed microwave from wall and disassembled to install new vent hood fan. Reassembled unit and mounted back on and tested. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78758

Matthew

Job Details: 05/23/2022

Arrived onsite for dishwasher not draining. Upon arrival tested unit and found knockout still intact. Removed and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, TX 78660

Scott

Job Details: 05/23/2022

"Arrived on site for icemaker not making ice . Found tray had overfilled and stuck up sided down . Replaced icemaker . Ran harvest and fill test ,bin switch and door switch tests . All checked out normal. No water leaks detected at time of service . Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, TX 78660

Scott

Job Details: 05/23/2022

"Arrived on site for surface light on OTR microwave. Found keypad responsive . Light bulb was burned out . Replaced bulb . No other issues found .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage but was seized also found drain hoses were clogged in various spots. Replaced pump and hoses, tested unit, unit now working as designed. Advised customer to throw left over food in trash before putting dishes in dishwasher. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Canyon Lake, TX 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to replace previous diagnosed control. Verified control was need and replaced control. Tested unit, unit is now working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Lago Vista, TX 78645

Gerry C

Job Details: 05/23/2022

Arrived to inspect noise from bottom of unit. I found one of the sound deadening shields was torn free and one was missing and require replacement. Office to order parts and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11573704 (Shield) and 1 W11573700 (Shield)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Austin, TX 78746

Leonardo

Job Details: 05/23/2022

Arrived on site to test unit for unit not giving F7E2 found unit not gettting water. Replaced control board and unit started to get water then stopped. Ordering new fill valve. Office to reschedule ; ordrng 1 W11434044 (Fill valve)

We serviced a

WHIRLPOOL DISHWASHER

Model IUD7070DS3

Near Austin, TX 78751

Leonardo

Job Details: 05/23/2022

Arrived on site to test unit for not washing. Customer did not have the receipt with the model number. Spoke with Erika and they are still waiting for whirlpool to see if it covered or not.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78705

Leonardo

Job Details: 05/23/2022

Arrived on site to test unit for unit not having power. Test unit and found correct voltage coming in and terminal block connected correctly. Found control board getting power but not responding. Order new control board office to reschedule ; ordrng 1 W10894098 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78748

Luis

Job Details: 05/23/2022

"Arrived on site. Installed bins,replaced freezer door after installation and protective film removal found stainless steel finish on new door with a matte finish not shiny like previous door or fresh food door. Ordering another freezer door. ; ordrng 1 W11551458 (Freezer door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR50X24HZ00

Near Round Rock, TX 78681

Wesley

Job Details: 05/23/2022

Arrived onsite and found unit not cooling. Found absolute no cool with no frost pattern and compressor running. Advised customer on findings. Advised customer on sealed system repair being needed. Ordering compressor and dye drier and access valve ; ordrng 1 4344775 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QE6A

Near Round Rock, TX 78681

Wesley

Job Details: 05/23/2022

Arrived onsite and found unit would not dispense or make ice. Found no voltage being sent to inlet solenoid when water is called for.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Round Rock, TX 78681

Wesley

Job Details: 05/23/2022

Arrived onsite and found unit right front burner head intermittently igniting due to Berber head deformity. Ordering burner head to repair. ; ordrng 1 W11435630 (Burner head)

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pflugerville, TX 78660

Scott

Job Details: 05/23/2022

"Arrived on site for washer not completing cycle . Ran diagnostics, no error codes . Unit completed test wash . Put a mid size load in . Ran quick wash with low spin and completed . Ran quick and drain and spin on high spin unit shut down during spin and just sat there . Unit was bouncing around before hand . Ordering shocks and stator and rotor . Will have control on hand if needed . No water leaks detected at time of service, call to set return ; ordrng 4 W11117022 (Shocks)s"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Austin, TX 78749

Kevin

Job Details: 05/23/2022

"Arrived on site and found saved error codes F7E1, F7E6, found capacitor is dangling and shield was never present. Washer is still technically under the original manufacturer warranty and can be repaired. Customer may wish to return the washer to the reseller. When parts arrive contact customer first to see if washer is still in the home; ordrng 1 W11550891 (Agitator) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11409708 (Shield) and 1 W11481722 (Actuator) and 1 W11590868 (Harness)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXPA3

Near Marble Falls, TX 78654

Kimo

Job Details: 05/23/2022

Arrived onsite for dishwasher not filling with water. Upon arrival I put unit into diagnostics and ran cycle to find that the water valve would not activate. I skipped forward in the cycle and found that the wash motor came on and the drain pump and dispenser doth work to which pointed me to the water inlet valve. I am now ordering the control and returning with Sump&motor; ordrng 1 W10473198 (CNTRL-ELEC)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Liberty Hill, TX 78642

Kimo

Job Details: 05/23/2022

"Arrived onsite for refrigerator not dispensing water. Upon inspection I found good water pressure at the wall. I tested the water inlet valve and found that it was him weakly. I replaced the valve and tested unit and found that the water flow improved but not by much. I will need to return with.Dual Valve, filter head and reservoir. Reschedule for 05/27/22; schdld next appmnt for 5/27 FRI !"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15PDXZS1

Near Bastrop, TX 78602

Joe Z

Job Details: 05/23/2022

"Arrived onsite for unit not making ice. Upon arrival unit was on. Checked compressor amp draw and got 2.75 amp. There is no cooling on evaporator. Talked to CS for assistance. Checked condenser fan and condenser is operating, checked pump and motor and all is good.just not getting refrigerant to evaporator. CS recommended sealed system repair. Need to order compressor, evaporator, non UV dryer, and access valve. Need AUTHO. Office to reschedule ; ordrng 1 NeedAutho (Need Autho) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non UV dryer) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78754

Joe Z

Job Details: 05/23/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival,during disassembly found bottom of inner basket is broken as well as drain filter. Ordering inner basket, drain filter and screw, and drain pump just in case.(drain pump contained lots of broken plastic from inner basket. Bringing back previously ordered parts as well. Office to reschedule.; ordrng 1 W11172199 (Inner basket) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Filter Screw) and 1 W10919003 (Drain pump)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, TX 78748

Tyler L

Job Details: 05/23/2022

"Arrived on site for complaints of loud screeching noise. Found oil in the geargase. Will need to replace the geargase, cam, and belt. Started the repair, and found the bolt holding in the agitator is stripped. Will need bolt and agitator to complete repair. Office to reschedule.; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator)"

We serviced a

WHIRLPOOL RANGE

Model RF374PXGZ1

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/23/2022

Arrived on site for rains not allowing oven to turn on or the front left her back right burners to work properly. Upon arrival confirm complaint after further inspection found the unit had to failing infinite switches to the front left and back right burners. I also found that the big element had fused connections then blown up. Also found that the oven control had fused relays causing massive bleeding voltage between 35-50v Leading to element damage. Found oven control needed for repairs. Will need findings reported to ahs. Call complete ; ordrng 1 6610144

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Austin, TX 78752

Joe Z

Job Details: 05/23/2022

"Arrived onsite to install previously diagnosed parts. Installed drum and 4 supports and test unit unit now tumbles correctly. Ran unit for several minutes and noticed unit was not heating. Disassembled the unit again.test thermal fuse and thermal fuse is good. Found element OL , found fracture on coil winding . Need to order element, also ordering fuse, thermal cut off, and thermostat just in case. Office to reschedule ; ordrng 1 WP3387747 (Element) and 1 W10909685 (Thermal Fuse) and 1 280148 (Thermal cutoff) and 1 WP8557403 (High limit Thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Gatesville, TX 76528

Jonathan M

Job Details: 05/23/2022

"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and removed the lower drawers. Found a defrost issue in the evaporator section. Found that the drip pan was bowed and the evaporator covered in frost. Found several parts were sent with but needed to order a user interface as well. I did explain to the customer that with fresh food evaporator defrost issues, they can cause sealed system issues as well and one of the customer to be aware of that prior to initiating repair. Customer is aware and still wants to proceed with repairs. Customer is aware that if I sealed system issue is present, they would be liable for those repairs as well and a refund cannot be given. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours due to needing to do disassemble the entire refrigerator section for access to the evaporator and replace multiple parts.; ordrng 1 W11387386 (UI)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Horseshoe Bay, TX 78657

Lou

Job Details: 05/23/2022

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit non-responsive. I cycled power at the switch and the error code F2E2 came on. I attempted to place the unit in diagnostics but it failed. I removed the outer door panel to access the control and UI and found a liquid substance on the control panel housing and appears it got on the UI. I tested the harness and it is good. I advised the customer that the UI would need to be replaced but it is on out of stock with no eta. I advised that someone from our office would keep in contact and schedule when the part arrives. No water leaks observed during service. I am ordering the user interface and office to schedule return service due to the availability of the part.; ordrng 1 W11368911 (User interface)"

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

"Arrived on site to install previously diagnosed parts, after I installed new magnetron I tested unit and was not heating but not powering off when I would open door while heating. Will have to order fuse, door switches and return with magnetron and transformer. Office to order parts and reschedule to return. ; ordrng 1 WP4375424 (Magnetron) and 1 WPW10017410 (Fuse) and 4 W10211972 (Switch)s and 1 WP4375286 (Transformer)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/23/2022

Arrived on site for freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost operation. Found defrost activating in diagnostics. Measured voltage to heater at 120 volts. Measured resistance on evaporator sensor at 5.2 k ohms. Will need to replace control p. Found no eta available on part. Office to schedule return when ETA is available.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/23/2022

Arrived on site for refrigerator not producing ice. Ins unit and work area. Measured temperature in ice housing at 23?. Measured temperature in FC at 18?. Inspected FC evaporator and found evaporator iced over. Performed diagnostics mode and found defrost sensor opened. Will need to replace FC evaporator fan assembly with main control and UI. Office to schedule return when ETA is available.; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Fc evaporator motor assembly) and 1 W11106553 (Ui)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Andice, TX 78628

Jonathan S

Job Details: 05/23/2022

Arrived on site for microwave not working. Inspected unit and work area. Found screw missing that hold door switches housing unit place (see SD-QUICKPIC). Found 2 of the screws in sides mount. Removed unit and looked for missing screws. Corrected installation of unit and reinstalled. Will need to replace 2 of the missing screws. Reached out parts department (SR) will need to research parts. Office to schedule return when ETA is available.; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Wimberley, TX 78606

Andrey

Job Details: 05/23/2022

"Arrived on site to test unit for broken outer glass tested unit found outer glass shattered, but inner glass was provided, ordering outer glass office to reschedule ; ordrng 1 W11176456 (Glass door)"

We serviced a

KENMORE WASHER

Model 796.4107231

Near Wimberley, TX 78676

Andrey

Job Details: 05/23/2022

"Arrived on site to test unit for no drain locked unit, tested unit found drain pump attempted to drain but not pushing water out, drain pump filter was not clogged, not loose connections found and no restrictions in drain hose,

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LWMA

Near Temple, TX 76502

Cliff

Job Details: 05/23/2022

Arrived on site to diagnose a refrigerator that is leaking air. Found ice door broken and all 4 parts of ice door will need to be replaced to complete repairs. Return date set for 5/31.; ordrng 1 241688401 (Door back) and 1 241688501 (Door center) and 1 241688601 (Door insulation) and 1 241688701 (Door seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, TX 78665

Wesley

Job Details: 05/23/2022

Arrived onsite and tested unit and found misdiagnosed control issue with shorting relay. Removed loads one by one and no loads changed symptom. Verified constant voltage on P1 from Orion to main control indicating the main control has an isolated failed component ; ordrng 1 W11389713 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Waco, TX 76711

Jonathan M

Job Details: 05/23/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and the customer advised that hes been losing temperature over the last several days. I did confirm the freezer temperature at 41?F. Remove the evaporator cover and found a big ice ball up in the upper right hand section near the Tube indicating a leak or a restriction. Ordering all sealed system components including the evaporator and compressor. Service will need to be scheduled for three hours due to lokring fittings and multiple sealed system components. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11580057 (Compressor) and 3 W11506619 (Coupler suction tube comp)s and 1 W11578570 (Coupler to high side on compressor) and 1 W11282685 (Evaporator) and 1 W11504450 (Coupler to cap tube evaporator) and 1 Driernodye and 1 W11506635 (Coupler)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Austin, TX 78703

Luis

Job Details: 05/23/2022

"Arrived on site for no ice complaint and not freezing correctly. Removed evaporator cover found evaporator incased in ice,ran diagnostics thermistor reading off,unit not entering defrost cycle due to defective thermistors ordering a new harness assembly. ; ordrng 1 W11614809 (Harness)"

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG\AA

Near Nolanville, TX 76559

Tyler

Job Details: 05/23/2022

Arrived on site to install previously diagnosed motor vein sensor and control. Upon arrival reconfirm complaint and installed required parts. I then reassembled and tested the unit and found unit still failing with the same noise and found cause the failure was the drain pump. Found drain pump and failed due to an improper insulation of the drain line under the sink where the water transferring from the disposal to the PVC piping was backfilling into the drain system clogging up the drainpump. We need office to get authorization from AHS to order pump for repairs.; ordrng 1 DD31-00016A (Drain motor) and 1 Cnote (Needs ahs autho)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Georgetown, TX 78628

Kimo

Job Details: 05/23/2022

"Arrived onsite for dishwasher not washing. Upon inspection I found codes stored f3e3 mistor/ OWI (cont.) and a f4e3 Motor Not Running, i checked voltage into control and out to the wash motor and found good voltage. The I check connections and found them all good. I am ordering 1x Sump&motor and a owi ; ordrng 1 W11025157 (Sump&motor) and 1 W11084121 (SENSOR)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Cedar Park, TX 78613

Justin

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. I installed the new UI and ribbon. I then tested the unit and found several buttons not responding. I verified all connections were secure and found they were. I called techline and spoke Drew and received SR# 7733713372. Drew recommended unplugging and plugging the ribbon back in. I found this did not change anything. Drew recommended replacing the UI control first and if that did not change things then replacing the main control. I am also ordering the ribbon to replace as well. Ordering parts and office to reschedule. ; ordrng 1 W11105615 (Display Control) and 1 W11025616 (Ribbon)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS07

Near Hutto, TX 78634

Wesley

Job Details: 05/23/2022

Arrived onsite and found blown lighting circuit on board causing underside light to not work. Ordering control to repair. ; ordrng 1 W11552018 (Control)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

"Arrived on site for oven, inspected unit and work area. CX explained that unit burns food. I took 5 temperature reading and get my average from there unit was about 20? to hot so I calibrated unit down -20? set unit in diagnostics and found stored error code F6E4 UI must be changed to fix this issue of the error code.; ordrng 1 W11296171 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Leander, TX 78641

Vincent

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. While installing the new door gaskets I found left door where it meets with the door switch missing insulation or badly dented in causing door not to make full contact with switch to let it dispense water or ice. Will order new door and return with mullion. Office to order parts and reschedule. No water leaks observed during service. ; ordrng 1 W11435353 (Left door) and 1 WPW10311757 (Mullion)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Matthew

Job Details: 05/23/2022

Arrived onsite for microwave not functioning after previous repair. Unit is in maintenance office. Upon arrival tested unit. Found no power to unit. Disassembled unit and found fuse and thermostat good. Found no voltage to control. Checked filter board and found no output voltage. Bypassed filter and unit powered on tested unit and is heating. Will need to return with filter board. Office to reschedule ; ordrng 1 W10422269 (Filter board)

We serviced a

KITCHENAID DISHWASHER

Model KDRM404KPS0

Near Georgetown, TX 78633

Lou

Job Details: 05/21/2022

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element to have the copper bushings that fall under the Special Project code S17304. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 W11537778 (Element)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Austin, TX 78703

Luis

Job Details: 05/21/2022

"Arrived on site for no cool. Found unit running compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered; used 1 W10629033 (Inverter) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Round Rock, TX 78681

Vincent

Job Details: 05/21/2022

"Arrived on site for oven no power, inspected unit and work area. Oven had no power. I pulled unit out enough to access thermal fuse and test it, I tested it and found out to be open. I removed it and replaced it with new one. I then tested to make sure it would heat up correctly. Unit is now operating as designed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Cedar Park, TX 78613

Vincent

Job Details: 05/21/2022

"Arrived on site for freezer section not cooling, inspected unit and work area. Inspected unit tested temperatures in FC 44? & RC44? I accessed back of unit to do amp draw on the compressor and only had 0.03 amps. Unit will need a sealed system repair. Office to order parts and reschedule to return on 05/26/22AM no water leaks detected during service.; ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (UV Dryer) and 1 U/k (Access valve) and 1 R134a"

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNTB3

Near Austin, TX 78731

Luis

Job Details: 05/21/2022

"Arrived on site for no ice. Ran diagnostics weak to no frost pattern,condenser fan not running diagnosed unit will need a new compressor,evaporator,drier,access valve and condenser fan motor.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Austin, TX 78703

Luis

Job Details: 05/21/2022

"Arrived on site for over temp led flashing. Unit cooling correctly,reset over temp alarm unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Vincent

Job Details: 05/21/2022

"Arrived on site tor refrigerator making noises. Inspected unit and work area. At arrival unit was shut off and not froze up. Inspected unit and found evaporator drip pan badly warped and causing it to not drain correctly and cause it to freeze on the evaporator. I powered unit back on and seem to have a good frost pattern on both evaps. Inspected door gaskets and they where not torn. There is a service pointer on unit to replace it S-Code to cover Labor only: S16360 . No water leaks observed during service.; ordrng 1 W11457241 (Drip pan evap) and 1 Clearsilicone (Silicone)"

We serviced a

GE DISHWASHER

Model GDT535PSJ2SS

Near New Braunfels, TX 78130

Andrey

Job Details: 05/21/2022

"Arrived on site to test unit for no power, reset power to unit and unit came on, but during wash cycle during fill relay on the board was activating erratic causing not enough water to enter the unit, latch was replaced on previous visit, replaced control, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Gerry C

Job Details: 05/21/2022

"Arrived to instal parts. I installed the main control, ui board, led drive and main power board and tested. Further inspection revealed a drain tube leak that I sealed and the cabinet required squaring and door matching to prevent excessive air incursion. All other functions of the unit were present, including ice production. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Leander, TX 78641

Vincent

Job Details: 05/21/2022

"Arrived on site for refrigerator freezing up, inspected unit and work area. Customer explain that freezer will build up frost around the door and behind the shelves. I inspected the unit and found door gasket for freezer sagging and not sealing properly. I also found refrigerator not properly leveled, I leveled unit and it should help to keep doors closed tighter. I advised customer to replace left door gasket and freezer door gasket. I used my heat gun to reform gasket on freezer temporarily but will still need to be replaced. No water leaks observed during service. Office to order parts and reschedule for return.; ordrng 1 W10562492 (Freezer gasket) and 1 W10407212 (Left Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Leander, TX 78641

Vincent

Job Details: 05/21/2022

Arrived on site for icemaker on refrigerator not working. Tested icemaker i diagnostics and ran the harvest cycle and it passed. I then tested the water fill test and passed. I found the ice maker switch turn off I turn it back on and explain to CX to try that first and if it starts to make ice they are good. Advised them to give it 48 hrs to start making ice. No water leaks observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Austin, TX 78744

Luis

Job Details: 05/21/2022

"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics thermistors passed,an fan test passed,icemaker dumped ice and filled with water. Changed defrost setting to basic to prevent ice build up on evaporatoR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Luis

Job Details: 05/21/2022

"Arrived on site for no ice. Found icemaker not running through a harvest,removed icemaker found harness not fully secured,installed harness corr3crly tested icemaker passed filled with water."